Ashley Store | Fairless Hills, PA 19030

Will not be buying here ever again these photos are of my mattress that when I took off the cover looked like this “see below” called ur service they came out took pics and called 5 days later stating the mattress is up to the manufacturer standards ..shame on you ..there are holes in the foam where did this foam go that netting was disgusting cover on top was white and no tears or stains … if there is a zipper remove it before you let them leave your mattress

The sales people are great, the furniture however is HORRIBLE. Bought 2 couches, an entertainment center, and a kitchen table with chairs. The entertainment center came broken, we had to get it replaced 2 times before we received one without broken doors. The couches have exposed nails and I've sliced my hand on it already moving cushions. The kitchen table is chipped. (It's supposed to be chipless). The chairs, ahh the chairs. We can't use 2 of them because the support pole pops out, breaks off, shreds off. The legs are also loose. The repair man has been to our house 5 times this past year to fix the same issues. They put the furniture together by machines, and it falls apart within a year.

Kirk was extremely helpful in helping to guide us to the correct mattress

Love my new couch. The delivery guys were fantastic.

I had a complex series of requests for a bed: head lift, foot lift, adjustable base, and Cjristina Caracappa was able to help me with all of those. We'll see what happens when the bed arrives.

Great place to shop for furniture very good prices and very professional sales people thanks appreciate it

Great sales person and reasonable prices

Had an amazing experience with Roberto. He is so knowledgeable and saved me tons of money!!! If you need new furniture, Roberto is your man!

Very nice gentleman provided us all the information we needed and was very helpful while also not being a “pushy salesman”

Incredible customer service, discounts and financing options. Carleen Miller was our consultant and was very helpful, glad to show my wife and I around the entire store and gave us great ideas to furnish our home. The manager, Carlisle, was great and helped us finalize the sale. All around 5/5 Experience

The help with selection and sale was great! Not pushy sales people. He heard what we wanted and helped us find what we wanted. Very knowledgeable salespeople. Clean store! Our salesman, Stephen, was awesome! Then he called his manager over to review the sale before finalizing it and he gave us another great deal on top of the one Stephen did. Would highly recommend this place! Ask for Stephen!!

I thought the service was horrible, there was no management or administration staff in the store, the sales lady had no clue what to do and we had to keep repeating ourselves over and over. All we wanted was to use our credit that we already had thru synchrony bank, which states we could use Ashley's for purchases. She insisted we had to pay for shipping and she could not offer free shipping. I went online and ordered it and received free shipping. Bottom line, very poor salesperson.

Excellent customer service!

Very happy with the service

Had a great experience with the manager Carlyle at the Fairless Hills location. He is very welcoming and makes you want to shop there

A positive shopping experience. Samantha set us off to what we were seeking and helped us through the whole process of purchasing items for our new home.

Great experience with Kirk.. very attentive but didn't hassle you like other stores. Able to answer all our questions too

Nice selection of furniture at fair prices. Helpful, knowledgeable and friendly sales lady (Samantha). Unable to comment on delivery as I did not schedule it yet.

Very smooth and helpful information was given, paperwork Rea well handled. Thank You 👍

Carleen Miller is always very helpful and knowledgeable every time I come into Ashley Furniture. It is very refreshing!!!!

Purchased a love seat from the Fairless hills store less than 6 months ago. The material on the cushions gets wrinkled after sitting on it ...even for 5 minutes! Unless you physically press it out with your hand ,it's like having a cheap slip cover instead of new furniture. ALSO because the cushions are not completely upholstered with the same material on the underside , you can't flip the cushion over to adjust it! This cheap craftsmanship makes this love seat the most disappointing new furniture purchase ever!

Had an amazing experience at Ashley! Christina could not have been more accommodating! Christina helped us pick out our mattress and bedroom frame. She walked us through each mattress option and made shopping with Ashley very enjoyable. When our bedroom set was delivered, our bedroom frame could not fit up our stairs, however, Christina was available immediately to find us another bedroom frame option with the style we were looking for. We will definitely be back when we have another need for furniture. Christina was super professional and friendly. Thanks Christina!!!

Salesman was easy to deal with, not pushy. He let us walk around to look. Then when we had questions, he was there to answer and took all the time we needed.

Kirk was our salesman- he was friendly, so helpful, personable+ knowledgeable. We got the best deal @ Ashley. Thank u

Quick and efficient placing of order and scheduling delivery!

Samantha was very patient with us and could not have been more helpful

I was just browsing today and spent more time than I expected. Kirk provided a great deal of information to help me make my decision. He very professional and very kind.

Trash.. customer care repair all trash especially this lowclass bucks co location.. couch is Fallin apart..the central office in NJ lied to me as well..

Steven Doyle was great to work with. Very helpful and made the process smooth. Found what we were looking for and took care of the sale.

Carleen knew what she was talking about and laid out a few options which were in our price range and interest we went with the Tempur-Pedic like we originally thought we would get but it was nice to be informed of the other options we had as well

Great customer service (talked to an amazing sales rep, Jasmine), super helpful. Was able to order everything I wanted with ease.

Kirk Atkinson was very helpful. Will return for more furniture in the future.

Carleen greeted us and was very embracing. Roberto helped us with our purchase and was wonderful. Thanks, folks!

Had a great experience at Ashley. Our sales person Cristina was on spot. Took me directly to what I was looking for and made two purchases at the Presidents Day sale. Thanks Cristina!

Very friendly sales associates. The store is extremely clean. Nice atmosphere.

Nice furniture in your store - 1st time there. We selected a lovely, comfortable kitchen set with the kind assistance from your salesman, Raymon!

Wow such a calm relaxed shopping experience with Ramon He answered all my questions and was very patient with me going back and forth between 2 living room sets. Well needless to say I got a wonderful sofa, chair and ottoman for a fantastic price. and I was not stressed at all. Roman made my shopping easy and fun. Rose Marie was supper nice as she took my payment . Very sweet Rose Marie. .Thank you both for a nice day. I WILL BE BACK . ☺

Just appreciated not being pressured into buying, he was nice and printed the recliner and measurement for me so I could go home and tjink about it

Charles was a great salesmen. Very knowledgeable and helpful. The store is beautiful and has a lot more furniture than others in the area

Salesman very friendly and helpful.

Our salesman Kirk was great, very helpful! When time come for purchase we will be sure to use him .

Professional & friendly service. Great price!

Beautiful furniture and staging. My husband in laws and I were looking for a dining set our sales person Stephen was helpful and knowledgeable but not overbearing or pushy. He listened to our needs and showed us the features of sets we showed interest in. Would definitely shop there again.

My salesman, Kurk, was very nice to work with.

Christina could not have been more accommodating. She was knowledgeable and efficient. A lot of sales people at other stores pointed us in the direction of the furniture we wanted. Christina immediately went into action taking us to bedroom sets based on our preference. She was patient and kind. We thought we were going to make a purchase at a competitor, but she turned that around. We will be back when we have another need for furniture.

We just purchased a mattress at Ashley. Store was clean and well designed with lots of nice furniture. Sales rep was fantastic. He provided all the information we needed to make an educated decision. Allowed us time to try the various mattresses, never pressuring us and giving us space to discuss our likes and dislikes. Will update with delivery details in a few days. They will take the old mattress for free.

If I could give this place no stars I would. Absolutely horrible! Furniture that broke in less than a year, you purchase the insurance, but then they do nothing to fix or replace the furniture. The way they treat their customers and disabled veterans is appalling. Worst customer service I have ever experienced in all of my life, with just as bad furniture. Horrible quality, horrible customer service, horrible store.

We went into the store, we were greeted by Roberto he was very nice very helpful and we ended up picking out a very nice dining set. As a handicapped person I really appreciated it that there was a wheelchair ready because I was having difficulty walking. We would choose Ashley Furniture again my daughter's and I thought you had beautiful furniture and we enjoyed our visit

10 out of 10 gtrat quality great price excellent service.

Our salesman his name is Charles he is very good at his job very informative very good personality

A wonderful and stress-free experience moving through the store with the help of a lovely clerk to get myself a new bedset for a reasonable price and financing!

if I could give this store a negative, I would. First of all, we bought furniture, sent in our measurements, mentioned the weird entrance in our door, yet they didn’t plan for it and our delivery had to be sent back due to it not fitting through. We told them we would only be available Saturday evening ( we were willing to change up our schedule for Christmas so our item wouldn’t get delayed!!!), they said OK but called and said delivery would be Saturday 10am!!!!!!! We said no and they rescheduled for Wednesday (with disassembled parts) and promised that we’d receive a call by Thursday to get our furniture assembled. NO CALLS NOTHING!!! And then gave us a lousy rude call way later saying reassembling will be done 1 WEEK LATER. Our living room is a mess with our sofa looking like scrap material!!! We spent a lot of money on this, yet we were treated rudely, disrespectfully and they made it seem like it’s OUR FAULT. Please do not do not do not be fooled and shop here PLEASE DO NOT. Once you buy something, they’ll treat you with rudeness and not cater to your basic needs at all!!!

I appreciate the way Carleen and other staff member take good care of me . Thank you so much 😊.

ALWAYS EXCELLENT! No high pressure sales . Great prices and fast delivery

Very helpful and courteous. Thank you

I was sent a text message to write a review. Overall, my salesman was very nice. He also kept apologizing for the very long process it was, just to buy an area rug. Seemed a bit excessive for something that I could have bought at another store, without giving any personal information. With that, I bought a rug that was on clearance. However, it was not made aware to me, that the rug was used as the floor model, until we were mostly done the buying process. At that point, I would have felt bad saying that I wasn't interested any longer. I get the rug home and open it up, and it clearly has wear and tear. The center of the rug was new, almost like a table had been placed over it. While the outer edge was a different color and had clearly dealt with some high traffic. I paid $125 for the rug, which now seems very high, now that I know it is a used rug and saw the full condition of the rug. I certainly would not have purchased if I knew from the beginning that it was a used rug. Lesson learned. Best, Lindsey S

Beautiful store with a very friendly and helpful sales associate, Stephen.

Stephen was very helpful. Not pushy at all. I'm always apprehensive of shopping in store at certain furniture stores because I feel like they try to push people to make a purchase but that was the opposite of my experience today. He was pleasant and I will do whatever I can to make a purchase with him when that time comes.

Great service from beginning to end

Best furniture and services. I am with them since2017 and all my furniture from same store. Love 36 months 0%

Friendly professional service.

Roberto is hands down the best salesman at Ashley’s. My boyfriend and I are repeat customers and made sure we went at the time he was working. Never pushy, let us walk around and allowed us to come to him when we had questions. 10/10 recommend Roberto!

Our salesperson was knowledgeable, personable and great to deal with... Nice products, will be back again

Kirk was very helpful in helping us pick out a couch

Everything went well, thank you!

Cassandra Trimble assisted me with my purchase, she was very professional and informative and I will be happy to make another purchase with her in the near future.

Very good service and very good personality’s in their employees. Would 100% recommend

Very friendly and helpful

Kirk was very helpful in selecting and purchasing a new recliner. Highly recommend.

Kirk was amazing super friendly from the beginning. Told him exactly what I needed and he got it ordered quickly. In and out of the store in 5 minutes.

Charles was great and very helpful As I saw product on line and store did not have. Looked up where set was. His professional and kind manners made me order and buy from him

Excellent, friendly service. We look forward to enjoying our new recliner loveseat.

Cassandra was extremely helpful as we needed a dining table and bedroom set. Not only was she transparent with pricing but worked with us to see what items could get us shipped the quickest. Thank you again Cassandra!

Nice selection

Salesman, Donald was extremely helpful!

The saleman was very helpful. He answered all my questions.

After walking around for almost 5 minutes without being approached I was finally greeted by Donald who was extremely nice and helpful…

Very helpful! An easy shopping experience.

Courteous, friendly service from Cassandra T. When we look again for furniture we'll be back.

We worked with staff who bent over backwards to come up with a solution to meet our kitchen table dining needs. Donald and Carlene were excellent to work with.

I was greeted very welcoming and when needed help, STEVE, was there to answer all my questions. He spent time with me and I feel that his salesmanship has made me comfortable with returning to purchase what I need. Thank you Steve. He is a great asset to your organization.

Mr.Doyle was great to work with..He didn't force himself on us while we were looking at furniture but was alway ready to answer all are questions.Great salesman..Will request him in future..

Roberto and Kirk were great. The service desk is very pleasant, efficient and a wonderful representative of your company.

Our experience at Ashley’s Furniture, was absolutely pleasant. Our sales representative, Charles McCullough, was very helpful and knowledgeable. He definitely made what can sometimes be a daunting task (furniture shopping), a very happy, successful experience. We WILL certainly choose to shop at Ashley’s for any of our home decor needs, and will be asking for Charles. Charles is definitely an asset to the establishment.

Carlsen was so very very helpful

Great experience, showed us a lot

Was given GREAT and friendly assistance by Cassandra who helped me out by showing me exactly what I was looking for by just asking me a few questions.

Would definitely come back again. Our salesperson, Christina Caracappa was aweseome and was so much help but not pushy at all. We bought a sofa and chair today. We will probably be going back to purchase a sectional. Would definitely recommend Ashleys!

All the associates a very nice. Store is very clean. Great selection in the mattress area. Salesman was a lot of help with providing the information to my questions.

Don was extremely helpful

Cassandra helped us so much this morning! Such a sweet young lady. We ended up with a chest, nightstand, dining table and 6 chairs, 4 barstools, and a reclining loveseat! We are moving and had given so much of our old furniture to our kids. We decided to treat ourselves. Cassandra was patient, measured pieces, helped us match colors to pictures of other pieces we own, and knew exactly where to find every piece we mentioned wanting in the size and color we wanted. I don't ever remember having such a good retail-therapy day with one store employee! Labor Day weekend prices and free-shipping sale to boot - really made this a great experience.

Good selection, fair prices, very professional sales staff Charles M. 5 stars

Carleen showed me exactly what I was looking for.

Very good

Staff was so friendly and so helpful

Cassandra was very patient, informative and helpful.

Salesman Donald was very helpful and polite

Great furniture and knowledgeable associates.

Great service. Alot to choose from.

Charles McCullough was a very big help and went way out of his way to help us decide on our purchase

I highly recommend. Helpful and mindful of your budget. I loved the experience.

Great prices, friendly staff, quick service. Very happy!

Absolutely the worst experience I have ever had. We got a replacement credit on our furniture and when we went back the sales person accused us of cheating on the warranty and mentioned on how he was written up for what happened and he lost out on his commission. He was very arrogant and was very rude and obnoxious. I was not willing to take any more blame so I showed him my invoice for the warranty and he completely ignored it. Just a FYI- Please be mindful that the warranty is for 5 years but it is only for three service per furniture that is not mentioned when they are trying to sell you the warranty.

The salesman Stephen was very nice, knowledgeable and helpful!

This is the second time in a year we bought from here and both times Kirk A. Has given outstanding service. He is knowledgeable, helpful, courteous, nice, funny and makes you feel at ease through the entire process. He answers all questions and helps with suggestions on making the best choices for our wants and needs. He goes above and beyond and it’s even nice he remembers us from last year.

Nice experience recently while looking for living room and dining room furnishings. Stephen was friendly and helpful.

I was met by a very friendly & professional sales person, Carleen Miller, who made my buying experience easy and enjoyable. Store is very big and bright with lots of furniture. They had my sofa on the floor and in stock. Delivered it 3 days later with no issues.

We went to Ashley to shop for living room furniture. Our sales woman, Christina Caracappa, was great! Her sales style is perfect! She didn’t follow us around, but she was there to lead us in the right direction or answer any questions we had. We ended up buying the Castano sectional sofa. We’ve had it for 7 weeks and absolutely love it!!!!

Extremely helpful, great people

Very professional and polite, took her time to help me selecting the perfect item. I appreciate that, thank you.

Christine, was so fun and knowledgeable. Didn't feel pressured in any way. Going to furnish my whole place.

Salesman ,Charles was very knowledgeable and helpful

Staff very professional and courteous

Excelent staff. Cassandra was very kind and patience.

Fantastic service

My experience with salesmen Charles was great. He was very helpful and kind. He took his time to help me with each request I had and went out of his way to get more information on my concerns.

Thanks to Christina for her help and expertise during our purchase of a new dining room set.

Stephen Doyle was my sales associate, he was pleasant, professional and knowledgeable with the products I inquired about. Very Very pleased. Highly recommend Ashley Furniture in Langhorne Pa.

Stephen and Matt were super helpful. Stephen was sure to give us plenty of time to browse and was there when we were ready to ask questions.

Good prices. Very understanding and friendly sales person.

The salesmen Steve did a very good Job.

Charles was an awesome sales associate. He helped me find what I was looking for. I would highly recommend Ashley Furniture.

Ashley was very expensive. Go to Bob's furniture if You want a good deal & quality 😉 We got a 5bedroom king 5 piece + A recliner that also had Hear therapy & massager + Warranty on both 10yrs 99$ + Some other cool features in the warranty For bout $2300 everything Including delivery & set up Ashley said they couldn't compete Mind you the had a memorial day sale 💬🤔 We already have to pay for With the prices of eggs & life it's self

Christina C. was fantastic. She knows the store, listens to you, and shows you exactly what you want to see. It’s rare to find such friendly and competent help. We’ve ordered a new sectional and can’t wait to get it.

Roberto(salesman) made the process so easy. Great experience.

Sucked

ROBERTO HAJEK Is the reason we come back all the time. Ashley in Oxford Valley PA. Rest of my friends and family now go there too.

Our salesman Roberto Hajek was very knowledgeable and answered all of our questions and concerns very professionally.

Salesperson just pointed to where things were, did not even take me over to the merchandise. Looked for a minute then walked out.

Matt was amazing! So nice and friendly! Very knowledgeable about the products! Let us take our time and look around without bothering us, which is so important to us! Thank you Matt for a great experience!

Christina was very pleasant, very knowledgeable, and she made it a pleasant experience.

Salesman was very Honest & helpful

The personnel at Fairless Hills are very helpful and pleasant. Only thing I'm not fond of is the way furniture is scattered thru store, nothing by department.

My experience was good, easy and fast. Great customer service provided.

Service at Ashley store was excellent...Sales lady was very very nice. I recommend my friends and others to go at commerce Blvd Ashley store. Ty for your service .....lina

Friendly & fast service! Nice selection

Charles was very friendly, professional, and extremely helpful with my purchase.

Our salesman Mr Doyle was wonderful, so patient and helpful. We love your store and definitely will return and buy another mattress for my bed.

Kirk was so helpful and easygoing from the get-go. He is knowledgeable about the products and really listened to what we were looking for.

Roberto was amazing, pleasant,not pushy. He was considerate without breathing down our necks. Prices and quality in the store was awesome! Definitely going back for more down the road.

My sales associate, Margaret, was wonderful and very helpful. Great experience.

Super helpful, needed to do and exchange per DVVH. Steve ans his manager were great.

Very happy with my purchase. The delivery was quick and the men were respectful of my home.

They corrected a big issue

Roberto was great to deal with and very helpful / informative. I will def be back and asking for his assistance.

Made great purchase today, Stephen saleman help us nicely and was super clear with purchase price and delivery fees, all furniture look good quality and fair price

Matt was great in that he gave us plenty of time to look around on our own but checked up on us occasionally. He answered our questions well. He did not make us feel at all pressured.

Excellent customer service and a good price.

They were very friendly & professional

Christina was amazing! She knew every piece of furniture, and the options you can have with each piece of furniture such as adding pieces or taking pieces away, and moving pieces to opposite sides. She was not a normal pushy sales person. She was there when you needed her and did not try talking you into anything else that you were uncomfortable purchasing. She even drew out pictures for us to visualize the furniture. I am beyond picky, and can not make a decision for my life and she still managed to deal with me. I would recommend this store location 100 times !

The furniture here is really good quality. We went to a different branded store last night (A brand with a good reputation) and I couldn't believe how uncomfortable everything was. I was so nervous that it was going to be the same at Ashley, but as soon as we walked in we were finding sofa after sofa that were soooo comfortable. They use platform bases instead of metal springs, so the cushions are firm yet cozy. Our saleswoman, Carleen, was very helpful. She would check in on us, but then give us our space to check things out by ourselves. Im really happy that we came here, and our new sectional is absolutely beautiful AND comfortable!

Christine was very helpful

Kirk was an awesome salesman!

Roberto was very friendly and helped us find what we needed

Matt was fantastic and very patient with me. He showed me everything I wanted to see and went over everything with me. Sometimes twice. This is not my first purchase from Ashley but will keep me coming back

Kirk was great! He was knowledgeable and answered our many questions

Roberto was very helpful and informative.

Chris was very helpful and knowledgeable of the products and their process. She answered all our questions and gave us our space to explore the store at our pace.

Christina was excellent

VERY disappointed. Went because ad said 0% financing for 60 months, but wouldn’t let me have that offer. I left my $8000 order and left store

Charles McCullough , very professional sales person, very knowledgeable and very kind person.

Christina was amazing

Sales was very helpful and professional I highly recommend Ashly furniture store . You will be disappointed 😃

Sales person Stephen Doyle answered all my questions regarding the Presidents Sale coming up soon on the kitchen table set we have been looking at.

Haven’t had a bad experience yet

Very good service

Awesome! Carleen was so great and helpful!

My sister and I have shopped at Ashley furniture for years. The staff are polite and helpful. They give you space when picking out what you need.

We were looking for coffee tables for our new home. Kirk greeted us and gave us free time to browse and choose. No pressure, no gimmicks. He was very helpful, professional and a pleasure to do business. We always choose Ashley for the best products and best service.

I walked right in and found exactly what I was looking for and it was in stock. The salesman was very helpful and pleasant. I will come back here in the future. Very satisfied!

The gentleman that assisted us was very helpful. He is a asset to your store.

Matthew Ayers was a knowledgeable and very professional sales manager.

We had the pleasure of working with Roberto during our visit to Ashley furniture. Roberto greeted us as soon as we walked in and directed us towards what we were looking for. Great service! I would highly recommend asking for him.

Matt was my service agent. He was super kind, considerate, understanding, helpful and so much more!! I thank you for All your help Matt

Our salesman Charles was great, knowledgeable, patient and great customer service!!!

Great Ashley location. I’ve used the company for quite a while. This was to buy a gift for my dad; Charles was great and really helpful.

Steve was great

If buying from Ashley, confirm with your salesperson the expected date of delivery and hold them to it. We've had an exceptionally disappointing experience with incredibly misleading timeframes for furniture delivery. Bought a nice set and was given an initial timeframe which has changed weekly. We've been waiting on it for six months now, only to receive vague updates on the furniture's location and delivery date when we call for answers. There are global shipping delays everywhere, which is understandable, but please be more honest at initial time of purchase when giving timing estimates. 10 weeks vs 25 weeks are very different and its disappointing to know we could have had a smoother and more efficient/communicative experience elsewhere.

This review is about Ashley Furniture in general, not necessary the Langhorne PA store. The customer service for this store is abysmal. I had to get a cushion replaced, and it took weeks of back and forth on the phone and in the store before I actually got an order place. Neither the person in-store had correct information or the when I called several times. My order comes in for pick up at the store and all I received was a cushion case. Obviously the store can't/won't help, and the customer service chat kept giving me a different team to call. It's absolutely ridiculous and I should've heeded the reviews and firsthand account from people who said not to shop here. I'm sure AF doesn't care about one customer, but they're not getting my repeat business. Hopefully this review helps someone else. (There's more to the saga of dealing with their customer service but I don't have the time or energy to continue.)

Our sales associate, Matt was extremely knowledgeable and helpful in helping us find the perfect living room furniture for our son. Thank you Matt for making this experience an enjoyable one!

Great working with Stephen on getting some new stuff for our house. Highly recommend

Worked with two different sales people, and both were awesome! Charles and Christina were both so helpful, friendly, but professional. I highly recommend this Ashley Furniture.

Roberto and Christine were the best. I strongly urge anyone shopping for furniture to go in and ask for them!!

l love this store, i am a “bling” decorator and they don’t disappoint. The sales people acknowledge you and allow you to roam the showroom without hounding you I like that a lot, their selection of furniture is very nice!

The sales guy Kirk was excellent. Very helpful and wasn’t the type of guy that bothered you. He just gave us the info and let us browse on our own.

The store has great furniture and fixtures. It's a must see.

Lovely place, good prices, and best staff . (Christin you are great 👍)

Carleen was great. No pressure sales. I went to the store 4 times and took my time. I went to 6 other stores and the sales people followed me to pressure a sale so I couldn’t make a decision. Thank you Carleen.

Kirk was very knowledgeable, friendly, and nice to work with.

I have purchase plenty of furniture from this store and usually had a pleasant experience until recently. My latest couch had some frame issues. Repair guy said it wasnt built properly, CS agent on the phone said they shouldnt even cover it because its excessive, the guys who came to pick it up said that it was damaged during delivery because it doesnt fit well through the door ( I was not the one who accepted delivery ) I have called CS so many times and get No response or get told I need to call you back and NEVER get a call back. They have my couch after a couple months now and i cannot get a call from anyone. Theres other places to shop so im ready to chalk this up as a loss and move on. Such a shame to provide such terrible support.

I was told that my furniture was in stock and two weeks for delivery now I am told it was not and am waiting more like 4 weeks and no guarantees. I would rather have and honest salesman then one who uses deceitful tactics. Very disappointed

Kirk was very helpful as we needed to change our mattress we purchased back in August. I was very heated as we tried to make our original purchase work but it was not the fit for us. We ended up with a different mattress all together and I would personally like to Thank Kirk for going the extra yard to make us comfortable in our exchange. Thank You Kirk we really appreciate your help when we really needed it.

Everyone was very helpful and courteous

Steve Doyle was so great to work with. Very helpful and knowledgeable. He wasn’t constantly bothering us while we walked around and checked things out, he was simply available if we had any questions. Steve made the process enjoyable and easy. This is the only place to shop for furniture as far as I’m concerned. Thanks again Steve!

This Ashley store was great! The salespeople were very helpful, friendly, and informative - they also weren’t pushy at all, which I really appreciated. They had the furniture piece that I wanted in stock and ready to be delivered, which was a big plus as well. Definitely recommend!

It’s a very nice store.Kirk was very helpful. He helped me find just what I needed. And customer service was helpful too.we got our bedroom set At ashleys years ago. And will be back again for things we need

Very happy with the overall experience. "No Pressure" sales rep, who was knowledgeble, and helpful. Went out of his way to get the best deal possible. Product was "as expected" Delivery was a little less than excellent-3 men were in too much of a hurry for us to verify that the correct items were delivered, and after they left the home, we realized that the mirror for the dresser was not installed correctly I .ran out to the truck, and they very courteously corrected the problem.

Cindy C was so knowledgeable and guided me in the right direction. They had exactly what I was looking for.

Nice furniture reasonably priced

Very nice store compared to others with good quality and fair price. Got my dinning table from here

Margaret was absolutely wonderful in helping me with my furniture choices. So passionate and excited to help me make the best choice, taking into account my own personal style. I will be going back for more of her advice!

Had originally went to bobs discount to look at a set and was kicked out bc of my extremely well behaved dog that is my emotional support animal. So I went to Ashley's, I ended up being welcomed with my dog in the store In langhorne . I did buy a whole new queen bedroom set and Christina Caracappa was amazing as sales person after the experience I had with Bob's. I really do appreciate the level of customer service Ashley's Furniture provides.

I’m rating it one star because I have no choice, my wife Sandra Azevedo bought a sofa and love seat from Ashley Furniture, a relative sat on sofa and it split in the middle,they sell you insurance but don’t cover any damages took them over three months for someone to come over and inspect it and they said sofa is not covered because of the damage on sofa, never missed a payment paid for insurance and was totally robbed by this brand, READ THE FINE PRINT BEFORE YOU PURCHASE ANYTHING FROM ASHLEY FURNITURE!!!!!!

I will have never ever order from Ashley furniture ever again I spent well over $2500 on an order received my stuff damaged they took back the stuff I waited months to receive new items in a sorry return they gave me a gift card that can only be used at the location which is an hour away from my house and they are denying me using the gift card over the phone to try to get me into the store to spend more than the $200 on the gift card this is a disgrace and a way to take people's money I will never ever order or get anything from Ashley furniture ever again what a waste of time horrible customer service experience Do not Do not buy furniture from this place they are a jokes

Everyone was nice and very helpful. Our guy went above and beyond.

Customer satisfaction is not one of there priorities. There warranty is not reliable at all. Purchased a table and chair in June. As you can see this is what has happened to the table. Poor quality cheaply made! Just replace the table. Definitely not shopping there again. I would NOT recommend this store to anyone !

Bought a Queen sized bed, mattress, mattress protector and pillows from them. The mattress was not in their stock but they confirmed that it will be in stock soon. Although they gave an ETA of four weeks to be on the safe side but the stock arrived soon enough and everything was delivered in a week. The delivery was smooth. They called me in advance to schedule the delivery date, called again the day before for a verbal confirmation for delivery and provided a 4 hours window for delivery. The four hour window was 8 AM - 12 PM, but the delivery and assembly took place between 8 and 8:30. So, I am really glad with their professionalism and timely service.

I bought a couch. We usually dont sit on it but my 127 lb friend came over one evening and the material got permanently creased. I called customer service and a very curt woman just send email pics. Didnt give her name didnt ask mine. Nothing happened. Called 3 weeks later another rude employee send we will send replacement cushions i said i dont want them i want someone to look at this. He sent cushions said thats it for your warranty. I was not pleased and called my salesman who said store mgr will call me back. Never happened. Save your money buy someplace else

I wish I could give them negative 10 Dishonest staff manager Deliverd my furniture without my signature authorization Would not return Will be filing a lawsuit for sure

It's was a great shopping experience. No pressure. We had all our questions answered and found the furniture we wanted in our price range. No need to go anywhere else.

Kirk is a extremely professional NO HIGH PRESSURE salesman! Highly recommend!!

Nice furniture for decent price. Only issue I have is the repair service is horrible.

Christina is absolutely amazing and very kind. She was extremely helpful and made the experience that much better.

Christina was great to work with and very helpful. Highly recommend.

If I could give negative stars I would! I spent 10K to furnish my new house in January 2022, still don't have most of it. No phone calls to tell me when things are delayed further (several items pushed back multiple times). Sales person could care less. Talk to her ever other week only when I call. Store manager won't get on phone with me. Cancelled half of the order at this point and bought online or at BoBs down the street. Will never ever buy anything from them again.

Easy shopping for furniture.

John was super helpful, a great guy. Helped us measure and answered all of our questions. Will definitely shop there again.

Sales and customer service excellent very friendly very patient.

The employee Alicia was fantastic. She was very helpful. The only downside is because of covid the delivery is longer but that's not her fault.

Great experience and very pleasant atmosphere with friendly employees

Positive experience. Very helpful team.

Very nicely laid out and helpful sales.

Bought a couch and it’s sagging 2 month’s later.

I was at a competitor looking for furniture with my spouse we walked in and received no greeting we wandered about the product sales staff walked on past without a word after 15 to 20 minutes we left We came in the front door at Ashley’s and were greeted by Steve who introduced himself asked if we had ever been there before and when we replied no he ask what are interests were and told us the entire floodplain of the showroom We found what we needed found Steve and bounced him around the showroom to the furniture we had picked Steve was kind and professional, laughed at my bad jokes and treated my wife and I with respect His customer service skills are exemplary

Omg they are supper friendly and very helpful Will definitely go back when i need something in the future

We purchased outright a tyler creek server in August of 2021. We have yet to see this furniture. Everytime we contact them to see when it will be arriving we are told an additional two months! Pandemic blah blah blah which I understood for a few months but now it's absolutely unacceptable. They have had my money for this furniture for over 6 months!! And no actual answer on when i will see this furniture!! Stop selling furniture you don't already have made if you cannot make it!!!!

No people bothering you as soon as you're in the door. That alone is worth 4 stars. Good value. Quick delivery. Friendly staff

Sales people were great just didn’t have what I was looking for .

We needed to purchase just 2 chairs, a small sale. Salesman went out of his way to check availability, and managed to find 2 that could be delivered within a week.

Friendly and attentive service. Good selection and even better quality.

Paid in full and was promised to have mattress, rails, foot board and head board delivered in 3 days. The mattress, head board,foot board were correct but installers had incorrect rails and never returned after saying they would the next day! Ididn't receive my furniture for months. I had to stop at the store and frequently call to only hear the virus is delaying the delivery. Finally after 3 months my son's bedroom set had been delivered. Bedroom set isn't solid wood and kind of flimsy, but it's stylish.

I was in the middle if a t.v. show when they mentioned how 'it feels poor to sleep on a mattress. ' I immediately remembered that on October 1st of 2021, we walked into the store and PAID for a bed. Today's date? January 19th 2022. The bed was to be delivered in December. We were told that it would once again be pushed back to January 18th. 😒😒😒 Called Ashley's Furniture again to inquire as to why we were 'feeling poor' ??? Still no bed🤔🤔🤔 We asked for a refund and were told that we would now have to go, physically into the store to "prove" that the money would be returned to the right card that they had on file!?!?!?!? ... AS IF THEY RECEIVE THESE CALLS EVERYDAY...SMH As I am aware of "covid-19" and the natural strain that it has taken on small business, I was not aware of the fact that it gave big business names such as Ashley's Furniture the right to hold onto monies paid in good favor in advance for a service that they had to have known was available or not available. I mean, this "is" Ashley's Furniture after all. Where has my money been? How much business did they do with it in the course of roughly 4 months. More than a quarter of a year, and still no bed. I would NEVER do business with this establishment again. I would recommend that anyone with sense about themselves, follow suit. It has been an extremely uncomfortable time for both my wife and myself We are handicapped, after enduring a car accident that left us without the ability to walk for quite some time. After therapy to get back on track. We both have metal in our bodies to remind us of that night. The last thing we need is to be reminded each night with an uncThanks to Ashley's Furniture omfortable night's sleep on a mattress on a floor.

Alesha as always was a great help

We had a great experience at Ashley. Our sales associate Carleen was very knowledgeable about the inventory and help us pick out a living room set that fit our needs and was in stock for fast delivery. I highly recommend.

Christine was very professional and knowledgeable. She discussed the benefits of some furniture over other furniture leaving us very confident in our purchase decision.The store has a wide range of selections for everybody no matter what room your looking to furnish.

Found exactly what I was looking for at a price that was much better than Raymour and Flanigan

John R. took excellent care of us! We had a number of items to order, and he was very patient and provided great recommendations.

Kirk was awesome salesman friendly and knowledgeable

Our salesman, Todd was awesome and explained everything for options on the bedroom set I purchased. They have great prices for Black Friday and I was able to get 60 months at zero percent. This is my second large purchase with Ashley.

Mitchel was so helpful and I was able to get the perfect mattress in and out super quick and easy!

We were welcomed right from the start by James. He was very kind and mild mannered and courteous. He took us back to the recliners and there were many to choose from. James stayed back and waited til I called him over for assistance. Everyone in the store was very nice and the prices already reflected the Good Friday sale.

James is the best !

The manager of the store is really difficult to work with. They really don’t respect long-standing clients. The delivery policy is ridiculous and they have no common sense. I am just going to go to a different store now to not give more of my money to this manager

Customer service is terrible. Make sure you compare store price to the website. Store price was 25% higher. Still waiting for a manager to return my call on how this will be reconciled.

The salesman was very knowledgeable and professional.

The entire group was super helpful especially Stephen doyle who helped me through the process of rewriting an order done elsewhere that would get to me faster and better quality!

I. Went in today because I purchased a mattress in November and I was having issues with the mattress found out it was defective. Today I met Margaret the assistant manager who was so helpful and did everything she could to help me purchase a new mattress

We had ordered a bedroom set in early June, slated for delivery in early October. We could totally understand that within the pandemic issues. The furniture didn’t arrive until after Christmas that year and the dresser was broken and the hardware on the bottom drawers just fell apart, oil leaked onto the inside frames. The company sent me hardware as if I was a technician and then when I called back to tell them that it was the wrong pieces of hardware they told me I’m not a technician so how would I know what I was talking about. It was all so belligerent. Finally, we were able to exchange the dresser for a new one because obviously we didn’t pay for a broken, unusable dresser. That took until July to get in. So it’s been over one full year since we had purchased this bedroom set. The dresser bottom drawer is awful still and hardware is still broke. I would not recommend Ashley Furniture to anyone. Everything is made over seas and assembled poorly in the states. Customer service is the worst and nobody within the store itself is willing to help. Worst furniture store ever.

Excellent sales associate, friendly atmosphere. HIGHLY RECOMMEND

CHRISTINA C. IS AMAZING!! So helpful, accommodating and genuine!

Super shopping at Ashley Furniture !! Kirk is an "Over the Top" Salesman & all the staff are very friendly. Very Professional. Thanks so much for a great day !!

I would sincerely like to thank the delivery guys for the prompt delivery of my sofa. They were professional as well as thorough with setting it up. As I told Carlyle, the Manager, I believe in letting someone know when they do a good job. 👍

Customer service was very amazing,Stephen was the salesman that help me with my purchase took his time and showed me exactly what I wanted in matter of me wanting a couch asap along with Lauren explain omg and being honest with the process on financing.

I went to Ashley’s in Fairless Hills. I didn’t get pounced on like other furniture stores and I was allowed to browse before I went to get a representative. James was amazing and so nice. If you go I would ask for him.

See James in the Fairless Hills store. He is great !

Sucked

I usually dread going furniture shopping (too many options and I don't know what I want). Enjoy it or not... If need of anything, go to the store in Fairless Hills and ask for Christina. She will quite literally help you design your entire house if you need to.

Our salesman Roberto is the best. He’s always so helpful and patient while we make our purchases.

I had already shopped around so was a bit tired and hoping not to get a pushy sales person. James was knowledgeable, patient and not pushy at all. He was a pleasure to work with and was able to handle me and other costumers with ease. I was pleasantly surprised shopping for my first time at Ashley. Not only did I get what I was looking for, but I got it at a competitive price and they had it delivered sooner than expected.

Anticipated walking into a pressure cooker and was overjoyed by an incredibly pain-free and stress-free experience. Bought a sofa and a love seat, at a very competitive price during Labor Day weekend, from Christina who was an absolute asset and gem to this company! Highly recommended for exceptional customer service and seamless furniture buying process

Very good service, and sales representative was very knowledgeable about everything we needed the prices we also very good thank you eric

delivery men were polite and helped set up the furniture

I was greeted right away and assisted promptly.

We had the best experience at the Oxford Valley location! Kirk was our sales representative and he was so helpful, the best experience we have ever had shopping for furniture!

Sales representative was very professional and talked with me until I was satisfied with my purchase. Very detailed and personable.

Christina from the sales staff was very courteous, very knowledgeable and kind

Beware. I bought a living room set in May. Every month my delivery date keeps getting pushed back. Now I’m being told maybe September. They’re selling furniture that they can’t produce. Now they want to charge me a restocking fee for something I never received.

Great selection! Rob was very helpful.

Very attentive and friendly!

Steve was great and so patient with us.

Store is well organized, clean and employees are very polite.

Went into Ashley Furniture today totally expecting to purchase 2 bedroom sets I had seen online. I spent over 20 minutes in the store (as the only customer in the store for about half the time). There were 5 employees there. 3 of them were drinking coffee at a dining room set on display, one was setting up furniture about 5 feet away from me, and one at a desk on the phone. After 2 laps around the store, and standing near the set I wanted to purchase for about 10 minutes, I walked up to the table and asked if anyone was interested in selling furniture today. The response I got was "we didn't see you". Pretty sad. I was the only customer in the store, and had walked around the entire store twice. I'm sure they saw me, but even if they didn't, a sales person should be seeking the customer out, not the other way around. I left and went to Bob's Furniture then Raymore and Flanagan. At those 2 stores, I barely had my foot in the door before someone was asking if I needed help. The difference in service was eye opening. I won't be going back to Ashley.

Great service.

Roberto was a very pleasant and knowledgeable salesman. Would definitely recommend him.

😕Very disappointed with customer service Ordered January 10 was told 8 to 12 weeks, which was long enough furniture did not arrive until June 27th(over 2 months after stated 8-12 week delivery date) After speaking to salesperson Carleen(who was easily frustrated because she claimed she did not get my picture of coupon in any of my 4 emails) told me to call manager, who of course was not in that day Had to call twice because I did not receive return calm from manager Carlisle who would not honor $50 coupon because he said it would not be work with promotion we purchased dining set under All we wanted was something for this huge inconvenience of not having any couch and dining set for over 5 months Manager did not seem to concerned about losing us as Ashley Home Store customers who just spent $2500 on couch, recliner and dining set We also had to send one of the chairs from dining set back because fabric had flaw We’ll never purchase from any Ashley stores again😕

Nice salespeople. Good quality merchandise.

I was a Ashley store customer since 2008. Previous experience was great and all my furniture in my house is from Ashley store. But my recent experience is not that great. I totally understand the delays. But, not only I didn't get the complete set of furniture ordered in December, but the one that delivered is broke too. Not waiting month after month for the remaining pieces and to get the brokem piece exchanged.

The people at this store were extremely helpful and understanding when our couch was delayed and delivery couldn't be done at the specified time. They made sure to follow up and helped make things right. Would definitely recommend this location as everyone there was great

Nice showroom. Nice selection. Nice prices. Kirk was amazing. Nice guy. 5 Stars.

We had ordered a couch, loveseat and ottoman the last week in February. It was due in the last week in April. As of today’s date they still do not have our furniture. You call up and they say it will be in in two weeks. The week it is due in I call and get told it will be another two weeks. This has been ongoing since April. Again I called and asked for a status to find out it has again been moved to June 29th. It is unprofessional not to have common courtesy to contact your customers who are waiting and let us know that your date has been moved yet again. They offered to deliver the loveseat and ottoman as the couch has yet to arrive in their store. That makes so much sense to sit for weeks on a loveseat with no couch. This is not a place you want to buy furniture. I know we will be begin looking elsewhere. I don’t think I want to wait until next February to get my furniture. Update- 6/29/21: Received a call from Ashley that the furniture is now in. They scheduled for today to deliver. Came in damaged so we were told to refuse the couch. We have tried a half dozen times to speak with a manager to try and have them deliver our furniture tomorrow since they said they could not deliver today to replace the damaged couch. No response callback from a manager and now you just get a voicemail. Trust me, you do not want to buy furniture from a company like this. Won’t ever go back and will definitely not recommend to anyone looking to buy furniture.

AAA

Decent prices...nice selcetion

Bought a couch 2 years ago. Delivery date I was given wrong by 2 months to start. The couch is now falling apart to the point it's unusable. Tried to use the warranty I had purchased but because I moved out of state they say it's no longer valid. Was told sorry but it looks like you need to buy a new couch. Absolute terrible customer service and horrible products. Would recommend picking something off the street than buying from them again. Probably better quality and you won't have to deal with the smart remarks from the idiots who work there. Would rate 0 stars if given the option.

Best experience I have had shopping for furniture. Todd made the experience easy and fun for my whole family. Will definitely buy from here again and will be asking for Todd every time!

The Oxford Valley location is incredible! Super professional, accommodating and very pleasant to work with. Christina was my rep during my purchase, extremely impressed with her eye for design and product knowledge.

I have been an Ashley proud shopper and supporter. The sales staff are really helpful and very Professional. Thank you Catie for your input and help in making this purchase so smoothe. Thank you.

I had an absolutely phenomenal experience with Christina Caracappa today! Not only did she take the time to answer the endless amount of questions that I had, but she made the experience so easy and seamless. She was both extremely knowledgeable regarding the product as well as personable making this a great buying experience. I am so excited to get my furniture and will by all means seek her out to order additional pieces in the future.

The service was absolutely wonderful Katie was so helpful and nice. I would recommend this specific Ashley furniture store to anyone!!!!!

Customer focused knowledgeable sales agents. A pleasant sales transaction.

I buy from Ashley furniture all the time. John Riley is a great guy. He is the go to guy. Everyone in the store is great very helpful. I highly recommend Ashley furniture

Very helpful, quick easy process. Staff was incredibly nice to deal with.

Meant A Great Salesman Named Kirk & He Was Awesome. Great Sense Of Humor & Very Nice ! Go There , Ask For Kirk You Won’t Regret It !!

Sales staff was great our sales lady Christina was great !! She was helpful answering all our questions and getting us exactly what we wanted and then some

So nice to visit a furniture store and not have the sales people follow you. Canoe was there when we needed her but otherwise we were free to wonder and discuss.

Stephanie was WONDERFUL

Excelente Servício! I’m happy with my new furniture!! They are better!!!

I wish I could give more stars. Friendly, welcoming, and professional. I will be returning for future furniture needs.

Everything worked out great for me here. John Riley answered all my questions and pointed me in the right direction. Thank you!

Very happy with the service we received. I enjoyed working with Karl Wells. He was very friendly and personable.,

Very Friendly And Helpful.

On the surface it's an OK looking store with reasonable prices but the quality is poor. The one couch I would've maybe considered had a big rip where the back cushion was sewed to the top of the couch. That's not a great display & made us walk out with no confidence in the product. Why would you leave a ripped couch on display??

Roberto took good care of us! Thanks for awesome service!

We went to Ashley and almost immediately found what we wanted. The price was great and the salespeople were very helpful. This was our first time at Ashley and we will go back!

Service by Stephen Doyle is awesome. He helped me a few months ago with my sons furniture, I go in today for a sectional & he remembered the conversation we had a few months back. Knowing your customer is key. Stephen has that key.

Great customer service, by Cathy and Christina awesome experience.

Ordered sofa recliner and table. 5 weeks still no table. Recliner broke after 3 weeks. Now have to wait a month for a technician.

The people at Ashley‘s furniture store were helpful courteous and you knew what they were doing highly recommends this place please.

Awesome service... Todd was super in assisting me and my fiance in getting a dresser and the delivery was above and beyond they literally rolled it down to my house and was very friendly and polite about it.. it surprised me on the way it was handled..😂 I got compliments on my spanish 😍😂.. Very good guys thank you ❤

With terrific help from the manager from Conshohocken who was at the Langhorne store, we got the best features that we were looking for at a terrific price!

Carleen was fantastic! Come here and she will take care of you! Store was very clean!

love this store!

Very friendly service!!

People in there are very nice and helpful

No sales people following you around. The sale associate's would introduce themselves and then give you your space to look around

My sister bought a sofa from this store and it was a nightmare from communication to delivery. Stay away from this store because they neither respect you as a customer nor realize that the furniture becomes yours after paying it. Because the delivery person decided that the sofa wouldn't be a good fit for her house and attempted to bring it back to store telling my sister to come pick out something else. Can you believe it!! She was about to call the police on them for not leaving the sofa!!

Be prepared to wait over 4 months for your furniture! And if they tell you 6 to 8 weeks do not believe them! I understand the pandemic has pushed a lot of things back but to give false information is really unprofessional! Especially when I called multiple times to only hear someone will contact you back but they never do. Shame they have a great selection but customer service and communication is horrible! I will never purchase anything again from Ashley’s

Placed an order in October of 2020 and never received the furniture. Every time I call, the ‘gatekeepers’ claim my sales person is not working, and there are no managers working. When I ask for an update with my furniture, I am told a random date 3 weeks from the time I call. Well, I’ve been told 3 weeks about 6 times now. What kind of customer service is this? When will I get an update on my furniture? I am sick of repeatedly getting lied to by this store. I will definitely not shop here again and would not recommend this store to my worst enemy.

0 star is actually what they deserve! I purchased a sofa set back in either November or December 2020. I cannot even recall it anymore. I was told that “there is 4-8 weeks wait time but it wouldn’t take more than 4 weeks” so I agreed. I was given February 1st as estimated delivery time. I didn’t receive my furniture and no one bothered to call and update that it would be delayed. When I called I was told that I’d receive in 2 weeks again no furniture, no call nothing! I card back and was told that “they never said two weeks! And My furniture will be at the warehouse on March 8th!” I called back on March 8th (today) and was told they are not sure and it should take another week! I was also told that my sale person “Tony” would call me back today when he comes in at 12... well it’s 4.30 and I still didn’t get a call and no one bothered to inform me what’s going on! I already made 4 payments towards these furniture that I don’t even have. I was only delivered one piece within a week of purchase because they had plenty of it in stock but when that delivery was made, delivery guys damaged the sofa. Rips and stains all over and they told me that it was not a big deal and I could clean the stains and noone would see those rips because it was in the back and at the bottom! When I refuse to accept it they threw the delivery paper in my face stormed out of the house and slammed the door. Which caused damaged on my wall and baby gate! They also refused to take their shoes off despite being told numerous times and it was a snowy day so my carpet and floor was left in mud and dirt. Being 24 weeks pregnant I had to clean up their mess! They also tried to so hard to handshake with my 15 month old and when I told them no they kept getting near him. I wanted them to stay away from my son bc of covid so I was so mad. I also tried to contact this store about the matter but no one got back to me. When they showed up to exchange my item they brought in a swivel chair that doesn’t work and I was told they cannot do anything about it! Customer service finally agreed to exchange it again bc I refused the parts to be fixed! I was supposed to receive a call from this store to setup delivery but they never called and I had to go in for it as well. So basically stay away from this store and horrible employees! I will never ever go back and will let everyone know about this horrible experience!!!

Walked into the store and was not greeted at all. And walked around the store and there no basically no associate to help or even offer assistance in whatever I was looking to purchase. Then as I was walking to leave because no assistance was available I noticed an employee sitting down at dining room talking on the phone looking out the window.

Bought and couch and loveseat set, within a couple months my couch had a break in the structure. Had repeatedly called and inquired about how to get it fixed because I had a warranty. Not one person gave me a call back even after multiple trips to the store, customer service is just horrible. They took my money pretty quickly when I paid for the couch! If you’re looking for a terrible customer service this is the place for you.

This is the worst retail furniture store ever!!! I have never had such a horrible experience with a company until now. They have fumbled our delivery not once, not twice, but 3x! From late initial delivery, to two broken piece deliveries, now we're still waiting to get an actual bed! The horror! It's no point to talk to the staff or managers at the location because they just throw the blame on the delivery managers...no accountability whatsoever! I have never felt so under-appreciated as a customer! To think I was going to furnish my entire new house with this company...I would never!

Very willing to assist and answer all my detailed questions but I found Ashley furniture elsewhere at a far better price.

Would give 0 stars if possible. Ordered 15 weeks ago, was told the couches would take 6-8 weeks.. both couches came damaged. Refused delivery for one, realized the other was damaged after they left. It’s impossible to get anyone on the phone. I waited 30+ mins multiple times to just end up being sent to voicemail. I’ve left voicemails and not gotten returned calls. We ended up ordering new couches from a different company and when we finally (after about 12 attempts) got someone on the phone who said the couches were non refundable (even though they were both damaged). We were told a manager would contact us, they never did and we still can’t get anyone to contact us. We will be disputing the charge with our credit card company and will never order from Ashley’s again.

I went for the first time to Ashley's back in October of 2020. My parents wanted to get my daughter a new bedroom set it would have been an early Christmas gift. Anyways they had a beautiful selection so I picked one out, and the price for everything was $2500 which was all paid in full at the moment. I was told that the furniture would be delivered by the end of October or beginning of November. I didn't receive my furniture until the beginning of January and it was only a partial delivery, the rest of my furniture was delivered a few days ago we are in February. It's ridiculous all I had to wait to get my furniture delivered, I lost count how many times I had to call the sales guy and I was always told we'll call you back and I never got a call back I always had to call. It was the first and last time I will buy from them, I understand with the pandemic a lot of things specially deliveries have gotten backed up but they shouldn't offer specific delivery dates if they can't, well, deliver.

Roberto was very helpful & supportive of our furniture search

Ok

Had a Great experience Kirk Atkinson helped us for long period. Never pushy very helpful We are looking for Lighter Brown / Oak Dining Room set. No other store around had Any . Kirk showed us 3 to 4 and now we just have to decide.

Over priced

We ordered a bedroom set for my son's room, and a sofa/loveseat set for the living room in late June, with the understanding that everything was back ordered until mid August. We called in mid August since no one had contacted us, and was told only the bedroom set was available. We schedule an appt, but are told the the dresser may be a couple of days behind. The bed and chest were delivered appx 8/15. Call the store, and the dress is on back order. Told Dresser and sofa set are now 1st week of Sept. Call early Sept, and only the dresser is ready. Dresser is dropped off around 9/9, and the legs are wobbly. After the manager told us our floor was probably uneven, They send a 3rd party out to tell us it needs to be replaced because the legs were cut uneven, which we already knew. We were supposed to hear from the manager about replacement, as well as delivery of the sofa set, which was also due now by mid September. After multiple calls to them, the Manager, Andy, tells us the replacement dresser, and loveseat can be delivered October 3rd(apparently the pieces that were ready were """"damaged"""""" in transit, hence the delay). I asked about the sofa, and they said it may be ready by late Oct, but they don't like to give ETAs. They had no problem with ETA's, no matter how unsubstantiated they were, when we bought the furniture. there were about 15 calls to the store and customer service during this, and every week, they would push delivery back a week. 4 months later, we have had three different appts, 2 pieces of furniture delivered, and a dresser, sofa and loveseat on eternal back order. We will NEVER but from Ashley again! ******* Update. Finally received the last pieces right after Christmas. Horrible service!!!

Terrible! Horrible experience. Good luck trying to get something delivered before 12 weeks. They tell you 4-6 weeks when you buy, then just give the runaround for the next 6 weeks on why it's not in yet.

Our sales person John was amazing and super helpful and deserves to be recognized for his customer service but I just called right now for the status of an accent chair we were supposed to receive before Christmas and the lady who answered the phone , LAUREN was incredibly rude . I was explaining my reason for the call and she completely cut me off and said “phone number” . I work in a call center, “phone number” is a statement not a question. “May I have your phone number please?” is no more than what I would have expected . You are representing a business , act like it . I proceeded to give her my phone number , she provided me with very minimal information , I asked her for a date and she said “I don’t know it just shows the end of the month” in very rude and bothered tone . Honey if you don’t want to work , use your sick hours or PTO and go home. I was calling for my couch not for rude customer service .

Highly recommend reading through reviews here. Don’t fall for the fluff. Sales staff does their job. Making the sale. Goodluck with the delivery. IF you get something delivered it will be partially delivered. If you buy from this location be ready to make numerous phone calls following up on your order. Once you talk with someone they’ll tell you the shipment date has been pushed. And pushed. And pushed. Best of luck trying to get in touch with the manager. “He’s off” is all you’ll get in response. After months of trying to find out about our furniture I cancelled and got a refund. Never returning to this location. Horrendous management and customer care. HIGHLY recommend window shopping then buying it online!!

I think I was going to love my sofa loveseat and chair if I were ever able to get it delivered. I’ve had five delivery dates so far and it’s now been pushed off until the end of January. The sales person who was very helpful at the time of sale can’t seem to give me a concrete answer on anything. I’ve left a message for the manager haven’t heard back yet!

Cait at Ashley’s was fantastic. My husband and I are buying a larger home and needed additional furniture to fill the space. We also needed to replace our old ripped up couch and table. She made sure to get us the best deal possible. She was patient with our back and forth as we couldn’t make a solid choice on a dining room table. Thank you, Cait for everything. We’ll be returning to you for any future purchases.

We had been looking for a couch for a few months finally (we thought) we had found the right store as well as the right couch. Kirk, was our sales man. We ordered the couch in September on the 13th. We purchased the warranty along with the couch ($170.90) I believe. Our salesman said we would most likely get the couch October 9th. He also explained would give us a call if anything changed. The first time I called (after the 9th) just to check on the couch, I was told the date had been pushed back. That’s okay. I waited 2 more weeks, called back spoke with Kirk. He explained that COVID unfortunately has delayed the process yet again. Although he was very RUDE I explained that all I wanted was a phone call, as courtesy to let us know what was going on with our purchase. 3rd time we called, Kirk did not want to speak with us. We were informed by the lady whom answered the phone that the date was pushed further. I will not purchase another item through this company. We still have not gotten a phone call as a courtesy to let us know the date has been pushed back even further. This situation would have been acceptable, if our representative had given us a call to let us know. He did not. Still no couch, still not happy.

Great experience. My son bought his livingroom furniture there and my mother recently bought a recliner. My sales rep was very helpful leaving me with several options to decide. Everything is reasonably priced. Far better treatment than that lousy "#@!* Discount Furniture" I left from & never to return. Ashley Furniture.....nice & gets a 5 Star from me!!

AWFUL! They made false promises at the time of buying, promising delivery no later than mid October and I was told the sales rep would keep us updated. They kept pushing out the delivery date without even informing us, and I had to call over 10 times to even get in touch with someone. When I finally got a hang of the sales rep Jeanine, she yelled at me and hung up on me! The manager Andy does not care at all and didn't even bother calling me! I am canceling my order and never buying from here again! Save your time and go somewhere else.

We ordered a piece of furniture over the phone through a salesperson. We thought everything was squared away with the right piece of furniture (and repeatedly told the salesperson that we had an item #, but the salesperson went ahead with just the name of the product). Lo and behold, the salesperson ordered the wrong piece of furniture! We are now dealing with the repercussions - the salesperson is disinterested and unapologetic with respect to the mistake; the piece of furniture that we did want is now out of stock, and we are trying to get a refund, but only a manager can approve a refund and they are "out until the weekend."

We bought a tv stand and setup delivery, the next available date was a week later so I scheduled that and the date was printed on my receipt. I didn't get a call the day before the scheduled delivery so I called to check on it and was told they had no record of our delivery, had to reschedule for a full week later, pretty frustrating

They have friendly people working there. Our salesperson was great. Only downside is the waiting time to actually get your furniture. I am not sure if COVID is to blame. We ordered a bedroom set the first week of August. Each time we call the store for a status update, they push the delivery time back a week. October 1st and we still don’t have our furniture nearly two months later. We were told again it would be the end of the week, as they’re still waiting on more pieces to come in, but that doesn’t seem likely. Constant delays and misinformation given.

Customer service was the best, Kirk was very helpful. Many choices.

This place is horrible do not buy from this store. I never go the furniture I called several times and none cares. Especially the manager he doesn’t care at all. If l could give this store a zero I would. They told me 3 weeks they will deliver the furniture it’s almost a month an half they don’t even contact me. I kept on calling all they telling are lies; we’ll deliver the furniture next week. I should have gone somewhere else I would never recommend this store to my worst enemy.

Marc Anthony was my salesman I bought an extreme amount of furniture I spent a good amount of money I received my dining room table on Wednesday there was no hardware for the legs the The gentleman that delivered the table told my husband that it would be 2 to 3 days before we would get any hardware now the customer service said 2 to 3 weeks so this is not acceptable to me as I called and spoke to the customer service at Ashley they told me that the 2 to 3 weeks that is the proper protocol so my salesman Marc Anthony called me to see how things were going I explain to him the situation and he said let me talk to my manager and I’ll get back to you and we will correct this I know sooner hung up with him he called me within minutes later and told me that they would be out the very next day or so to fix the problem that they had a couple tables in their warehouse that they would put it on my table so that it will rectify my problem I could not Be more pleased at how this conversation ended Marc Anthony was very concerned with my situation and rectified it immediately if you ever need a salesman at Ashley furniture Marc Anthony is the man to go to. I would like to add on a negative note the delivery service is useless, make sure you are firm with Ashley Furniture that they need to improve this

Was a very nice, employee was very helpful.

Loved the service and selection. Got exactly what we needed and then some!

Good products. I love the couch we picked. It’s the only one I found I liked anywhere. Well now it’s been three months and still missing half my couch. Every date they give me they call on that day and push it again. We were never told of all the set backs. We expected it in a week and sold our other couches. I understand Covid set backs and delays. But Raymour had no problem getting me all my other furniture. I got all my flooring redone, new window installed. The worst part about it is their attitude and how dismissive they are. They really don’t care about customer service once they get your money. I hate it because it’s the only couch I wanted...I don’t want my money back I want the products I bought three months ago.

I was just going in to look for a couple of Dining room chairs. Alicia S. Was patient and very helpful. We left came back, and she placed an order for us. It was a pleasant experience not being hounded by sales people. Thank you.

Service was Excellent and Fast.

Over priced for average furniture and no insensitive to pay in full at the store all the perks are for financing

I was moving quite a distance during a very difficult time. Andy from the store here in Fairless Hills PA was incredibly kind. He understood my circumstances and showed incredible compassion. His personal attention to making sure we had a couch to sit on was outstanding. He was even able to make sure we had both pieces on the same day. It was a breath of fresh air to find that level of service.

Good service and good people

I had a relative who was moving to the area and we looked at numerous stores for the living room furniture that he wanted. The salesman who helped us was very good at finding the type of furniture that my relative was looking for. Only one downside to the store and that is/was that the prices are rather expensive.

Good furniture shop

Had a very nice business arrangement years ,that was complicated by a death of my Long time GF passing away suddenly.The final rating is TBD.

Frank was amazing.

Not the best selection have'nt bout furnature so can't talk to quality just doean't seem top notch. Just a gut feeling though you have to go make up your.own mind will be waiting to read others reviews. This is totally based 9n a gut feeling i have not purchased anything from here

Sales people it was a bother to help us. Very rude. Even walked away without any help.

We like our new Recliner. The buying process was quick and delivery was smooth. Although, the recliner does not retain the lay back position but swivels well and the mechanism for the foot rest works well. The features that work well are our priority. The recliner is a bit too puffy but with use that would change.

Beautiful store, great, friendly and knowledgeable staff, great prices with good services offered! Highly recommend!

Nice store with nice options. Sales people don't stalk you and pressure you.

Sales rep Carleen was awesome!! Extremely helpful and patient with all of my questions.

My wife said it was the best furniture buying experience she ever had .

Catie V. was so helpful and enjoyable to work with. Her store in Fairless Hills, PA was the first place I saw furniture and I didn’t want to work with anyone else afterwards. She was extremely helpful, not overly aggressive, and the furniture we picked out together was outstanding. I am so happy with what I purchased and the overall experience will make me recommend her to others. Thanks Catie!

Great deals

Frank Kelly is the best! He knew exactly how to help us.

I recently visited the Ashley Homestore at 120 Commerce Blvd to help my daughter pick out some furniture for her new apartment. Pricing was affordable, inventory was extensive, and the customer service provided by Marc Anthony was excellent. Mr. Anthony was knowledgeable, patient, and pleasant. I highly recommend Ashley Homestore and Marc Anthony.

The place has tons of quality furniture for your house or apartment. The store is huge and everything is organized to show you how your rooms could look and what you may need to furnish it. They have complete bedroom sets and living room couches too. The salesmen are helpful and dont pressure you to buy things.

Very professional but most of all, very friendly and helpful. Beautiful furniture and great prices. Highly recommend.

Lots of sectionals to choose from, and no gimmicks like at the previous store we were in. Had some with recliners and chaise, many where you can flip the configuration. Got Columbus day sale price, and original price seemed legit. Sales guy wasn't all over us. Gave us a tape measure when asked, and helped hold it so we could figure out which couch was best. Offered us free water bottles. Pleasant, quick shopping trip and spent LESS than I anticipated. Free delivery 2 days later, which went smoothly. They brought it in and set it up.

I like furniture from Ashley

Very friendly and professional sales people! They took care of us from the moment we walked in without being too intrusive. They gave us a great deal too! I love PA stores, we'll definitely be returning (even from NJ)

If anyone is shopping for new furniture do not use Ashley furniture worst service ever. They delivered a broken couch and its been a month and still its broken they will not replace because they say its a fixable part yet we are still here with a broken couch a month later.

We had an issue with a couch not fitting thru the doorway which came from another store. We called Ashley’s, explained our issue, and the manager hooked us up with Frank. He was fantastic. He knew his stuff, what would work for our house, and gave us a great deal. We went from having a terrible experience with another store, to one where we got a better couch at a better price. Could not be more pleased. 10/10 will go back and buy from Frank again.

For over two months now I have been trying to reach someone to fix my adjustable base that came broken. I have been passed around to every number and no one has helped. No manger works at the store apparently, corporate doesn’t care, and it’s a shame. DO NOT SHOP WITH ASHLEY unless you are your own mechanic and can fix everything yourself.

Worked with Catie, great person, easy to work with and very knowledgeable.

Have bought some furniture here before. The staff is really accommodating and helpful.

First Living room set we sat on turned out to be the one we got. Good experience so far.

Junky cheap furniture. Fake leather chopping like a sponge. Glad I assisted in a purchase.

Wife and I went to look for a mattress. Went to where they are in store. Was there for about a 1/2 hr and no salesperson even said hello. So we left. No sale...

Great prices on beautiful furniture

Great service. Helpful. Didn't hover over me while I was shopping. Thanks!

Wonderful experience. Our salesperson, Teresa Landrum, was most helpful, accommodating and pleasant. She did everything to assure us that we were getting not only a lovely piece of furniture, but the continual support of the company, if we had any further questions or problems. We would certainly shop here again.

Lovely store

Wide selection of beds and furniture. The salesman Doc was very kind and not pushy. I would recommend Ashley furniture to anyone

They picked up my couch to fix it waited for 2 weeks for them to bring it back. They didn't fix it they actually it screwed it up more then when I sent it out. They not only did not fix the minor rip in the fabric they "repaired" the fabric on the opposite side. But! They put the wrong fabric on so the color was completely off. They also put a huge hole in the couch above where they put the new fabric on. Mind you the rip on the fabric is still there never repaired. So we sent it in for 2 week repair AGAIN! and when sthe works came they took the couch apart into 18 peices again mind you it comes Part into 4 the backs come off for easy removal. They scheduled the couch to be delivered between 12/4 and called me to say it wouldn't be here untill after 5. They can't even bring it back at the schedule time and currently waiting to see if they fix it right this them. When I try to talk to anybody on the phone about it they don't seem to care and i keep getting switch from person to person. Keep getting told there is nothing they can do. At this point they should be accommodating us not their drivers!

Salesman was exceptional- it would be 5 stars, except I'm still waiting for my delivery

I absolutley love my new living room sectional. Its so comfortable. Its hard for me not to fall to sleep on it. Thank you Ashley's.

Doc was absolutely amazing and made the experience enjoyable and the process very easy. We would come back to him in a heartbeat!

I was in Ashley furniture yesterday to look for a couch. I was greeted by the sweetest, least agressive sales person (even by furniture store standards) named Doc. He politely introduced himself and offered his assistance if I needed it. I had a few questions and waved him over each time and he was able to answer the questions without bullsh*tting me or anything. You could tell he knew what he was talking about. He wasn't lurking behind me the entire time while I shopped, like every other furniture place in the area I have been too. I finally found the perfect couch and Doc helped me to set up the sale and delivery etc. Very nice sales person and very nice selection at this store. In addition they had a great sale going on while I was there. Will definitely be back to buy a bed and some other items I need and will make sure to see Doc (you should too!) 👍👍

Very nice furniture just buy a TV stand from there the other day

Good prices.

Theresa was very helpful and very knowledgeable! She made the process very easy!

Frank helped us the moment we walked in. He gave us recommendations based on our budget and situation, he was very honest and didn't try to suggest anything out of our range. Respectful, good humored, and honest. Frank helped us find exactly what we were looking for. He'll be seeing us again soon! If you're at this location ask for Frank!!

We were approached by Doc when entering the store with a quick friendly greeting that put a smile on our face. First impressions are everything, Doc left a lasting one with us.

With some establishment's you go through issues. I misplace my paperwork i had on a bedroom set that i didn't get, (over 2 yrs ago) Not only were they friendly and understanding not having the p.w.it was still in their system and was applied to a different droom set that I like better. My sales lady very knowledgeable, friendly n patient with me. I ALWAYS like Ashley's furniture we're looking forward to enjoying our new bedroom set. Oh and their customers service Ladies are hilarious enjoy my time with them as well. Thanks to Naomi, Rose, Rachael. Looking forward seeing you are soon.

Frank Kelly was beyond helpful in our mattress purchase. He was very informative and didn’t make us feel rushed or pressured. We will definitely ask for him when we return for a future purchase.

Alicia was a fantastic salesperson...She knew the answer to the questions we had.. Helped us find what we were looking for and stayed within our budget...

Frank Kelly was our salesman, he went above and beyond to make sure we were happy with our purchase. We will definitely be back when we get out livingroom furniture.

I took down 2 stars coz the person who answers the phone in the store hanged up on me when I was discussing with her the delivery time. When I called back immediately, she said “are you picking a fight?!” I was surprised and did not know what to say. The reason of the discussion was that we were assigned a delivery time slot that does not fit our time schedule back then. We bought our bedroom furniture from there, and the sales team over there is very helpful and not pushy. Delivery was on time, but communication wise was total disappointment to me. Our sales person Kirk, was helpful and patiently spent with us all the time we needed over several visits. He gave us honest opinion and advice when we asked for it. ee are glad with the quality of our purchase.

Marc F made the whole experience painless and easy. Staff was very knowledge of product and Marc explained every step of the process. I will definitely come back for all my future furniture purchases.

I really did not want to go here, but was surprised to find a good variety at a good price. Bought 2 full size sofas here that same day after going to 4 other stores in the area. Delivery was seamless communication was 1st rate.

I’m super glad I choose Ashley Homestore to buy my furniture at. The service was great. The gentleman who helped me (Marc) was fantastic and friendly. He made sure I was happy with my purchase and helped me with a few decisions I had. He made my experience coming to the Ashley delightful.

Doc was an awesome sales guy. He was very patient with us and was not annoying and pushy like many sales people. We got a really good deal at Ashley’s. Would definitely be back!

Frank Kelly was awesome to work with! After a horrible experience at the Conshohocken store, Frank restored our faith in Ashley’s. Frank was so kind and helpful from the minute we walked in the door. Frank was transparent with us through out the sale and made sure we were comfortable and understood every aspect of the sale, warranty and delivery. I would recommend Frank to anyone looking for furniture!

Sales rep. Very helpful and knowledgeable!

Very Good Staff to Answer questions prior to purchase, but very sub par staff with communication after purchase is made. I ordered furniture in December 2018, and was told that because it was not in the warehouse and I would not get until mid/late January 2019. As I was not in a rush, I said that is fine. Because they never called, I called for an update in late January and they stated would get in another couple weeks. Got a call in mid February that furniture could not be delivered until late March. Salesman highly suggested I cancel the order because “it was unfair for me to wait this long” and they said they would give me my money back. After monitoring my credit card, I noticed they never gave me my money back. I once again called for an update and they said I would have to come into the store to get a refund. Please be aware of this ridiculous policy. I travel a lot for work and now have to make a special trip into their store to get my money back on furniture they could not deliver on! None of this was explained to me when they suggested to cancel my order! Individual on the phone was very rude when I tried to explain my side.

Very unsatisfied! I have no children and no pets, I bought 2 sofas and a coffee table less than a year ago. The coffee table is all dinged up and not made from all wood like the salesman told me. He also assured me that the sofas were 100% real leather not bonded leather and would scratch. I have scratches and tears on both. I bought the warrant and had a tech come out, he acted like it was going to be covered. Today I got a call that only the sofas are covered and the coffee table has “accumulated damage” and they will not be covering it. Again this furniture is less than a year old! I’m very unsatisfied and still need to furnish the rest of my home since we just moved in last year we are doing room by room and I will certainly not be returning to Ashley furniture and I advise anyone who is thinking of going there to spend a little more money elsewhere because their products are junk!

Live our new bed. Wish we got free delivery. Probably won't go back unless there is a promo for that.

Doc was a wonderful sales representative. He was very informative and took the time to make sure I was happy with my selections.

Me and my girlfriend love the bed we purchased and the associate was friendly and walked me through everything. Not 5 stars because the delivery guys were pretty ignorant and they did not get rid of my old mattress even though the store promised that they would take it. Other than that, a good experience.

I had to take my time to look through all the furniture to decide what I wanted to purchase for several rooms in my ccondo. Roberto Hajek, sales associate, made me feel comfortable and I didn't feel rushed. I went through the pricing details over and over again with Roberto until I was happy with the choices I made that fit my budget. I highly recommend this store. The staff were all kind and Roberto Hajek was very helpful and attentive.

Nice furniture

Good selection of furniture.

Poor quality but high prices. Wouldn't but here.

The Manager Frank was absolutely AMAZING! He didnt pressure me for even a moment about buying anything, but instead gave his professional opinion about everything. By far, the store in Fairless Hills, PA was the best that we have ever visited. I would reccomend Frank to everybody, he was very down to earth and truthful.

Reasonably priced, warranty is well the investment they honor it 100%

Very happy with the choices of the furniture very helpful salesman very courteous good experience in the store lot of varieties of furniture to choose from our salesman Roberto Hajek was a great guy to deal with thank you guys

Roberto was very kind and accommodating! Will recommend going to him for all your furniture needs☺️