Ashley Store Fairless Hills, PA (Oxford Valley)

This location constantly disappoints us. My husband and I bought all our furniture from this location in 2017 when we bought our home. Everything went perfect and we were so happy with how smooth the buying process was and the delivery . Fast forward to 2019 and I bought my husband a recliner for Father’s Day. The recliner kept getting pushed back, we were told one date after the next. It got so frustrating that i cancelled the order and went to the Northeast location, placed the order and got the chair delivered 3 days later. 2020 we bought the matching sofa to the recliner, when it was delivered there was a tear on the back. Trying to get someone to come out to repair it was difficult. But in the end they still came and fixed it. Now-2025, we placed an order for a bedroom set for our boys, we spent about 5k on everything. We were told 2 weeks for delivery, it’s 2 weeks now and it’s pushed back past 1 month of us buying it. I have called several times trying to speak with Brian- the store manager and the one who made the sale, I’m told hes either not in or he won’t return my calls. I feel as this location only cares about making the sale then they wash there hands of you. I as the paying customer should not have to keep calling for updates on our order. If the furniture is being pushed back, it would be nice to get a phone call from the store letting me know. This will be our final purchase at this location, we’ve had to many mishaps and it’s stressful, especially when your paying a lot of your hard earned money.

Great experience staff very knowledgeable to help choosing a mattress

Best sales person ever. If you go to the Fairless Hills store ask for Roberto. Very knowledgeable and great to work with.

The store is beautiful and my salesman was very nice and professional.

I did my research ahead of time, but still walked around the store and tried out a bunch of sofas. Everyone was very nice. From the Associate (Adam) that wrote up my order to the young lady (Brielle) that helped look up my account and took my payment. A very good experience.

Stephen was a phenomenal salesman. We never felt pressured to make a purchase. He was knowledgeable and if we asked a question he wasn't sure about, he asked someone else whether in the store or over the phone.

We had Roberto hajek as are salesman. He was nothing but great. Gave us information and space while shopping. We got delivery and everything was great. I highly recommend Roberto for a salesman

STOP!!!! Your overuse of annoying commercials only made sure I will never shop here.

Adam was super helpful and made the entire process easy. He followed up after purchase about delivery details. Professional and so pleasant!

Had an incredible experience tonight at the Fairless Hills location. My daughter and I were blown away from our experience. Adam went over and beyond making my daughters first buying experience one to remember. Adam we will back to see you soon! Mike Brown

I had a wonderful experience at Ashley Furniture thanks to Adam. He went above and beyond to help me find exactly what I needed and was incredibly kind and patient throughout the process. Truly outstanding service!

Jim Andrews was an excellent sales person. Knew the products, very accommodating.

Kirk made a stressful shopping excursion very easy and wonderful

Thanks for Kirk’s support on the item sale.

Adam was great to work with, patient and answered all of our questions! He gave us all measurements we needed and didn’t hover while we tried making our decision but stayed close enough to keep answering our questions. Excited to receive our new couch. Will update when we get our delivery!

I don’t even want to give the store a one star. The first delivery was delayed to begin with. When it finally arrived, the delivery man threw the stuff in the door and refused to put it together. I was given this option when purchasing and I expressly said no. I made them take it back. Second delivery, they put it together, but put the legs on backward. Third delivery, the table was scratched up. At this point, I told them to return everything. They refused to take back the chairs. I am now 2 1/2 months later. Everything has been returned for two weeks. I have taken off three days from work for this. Refund would not be given unless I was present with my ID and original credit card. I was told everything was good and went into the store at 8 o’clock at night. It’s now after nine and I was told I had to leave that there was nothing that they could do. They tried to refund half my money The manager while nice enough is completely useless. Corporate cuts them off, and he cannot even do a simple refund without an approval. For an hour, this manager called his higher up manager, only for it to be approved right before 9 PM. He was still locked out of everything and could not do anything. Why does this company have a manager that is not allowed to do anything? Why is his manager, Joe Gallo, not available immediately when needed if his own manager that he employees cannot do a simple refund. Where were you Joe? At all points of transaction, I expressed I wasn’t being treated correctly, and the customer service was absolutely terrible. Now I have to go back again because they still won’t process the refund and I’m only leaving half of my money that they have had for over two months. Did I mention that I got rid of my table and chairs two months ago for delivery? My family has had nothing to eat on for this long. This place should be ashamed of themselves. DO NOT BUY ANYTHING FROM HERE!

I rate this location 5 ZEROS! My family and I had an unforgettable and TERRIBLE experience with the store manager and one of the front desk helpers at this location. In mid August, we were PROMISED false September furniture delivery dates by the store manager. Before I even purchased the furniture I asked for a SPECIFIC delivery date. Before I agreed to buy a throw pillow, I explained that I needed everything by September 19th because I am having a gathering at my home. The store manager confirmed the furniture was available at the warehouse, and would be deliverd by September 6th. From that information being told to me, I bought the living room set. Then a few days later I called to check the status and confirm the delivery date, I was notified that my furniture would be delivered on October 13th. I was shocked because the condition that I made clear with the manager before I purchased the set was that I needed it delivered by September 19th. On September 7th I went into the store. The store manager looked me in my face and promised another delivery date, for half of my set for Wednesday, September 10th. To.my dismay, noone called and no delivery was made! I was lied to for the second time! Gratefully, a store clerk, Andrea, was understanding of my frustrations with being lied to on a constant basis. Andrea was able to magically locate my entire living room furniture set, not the half he promised, and secured a delivery date of 9/15. She used a professional tone of voice and was empathetic to the challenges I encountered with the store manager's seemingly incompetence and lack of concern for me as a buying store customer. Sincerely, DJJ MS, GC-C, PhD student.

I wish I could give 0 stars. This store is a nightmare. Please run away to save your hard earned money!!! We bought a bed with them and they talked us into buying the protection plan. The bed was not assembled correctly during delivery and few years later started making creaking noise so we checked the slats only to find out the wrong assembly and slats had cracks. We were still covered in the plan and received no help from customer service or store. The technician they said agreed to the issue and put up wrong notes against our order. We are still being dodged from customer service to store. Don’t buy furniture here if you care for you money. Wayfair and IKEA are much customer friendly options.

New Update for our claim: So Ashley store somehow send the slat bed frame for our king size bed and send the technician to fix it. So now we have the update set and I am good now. But this happened with so much drama. So I will change my review from 1 start to 2 star. Just for helping us and fixing our bed. I would give zero stars to Ashley furniture fair less hills store. We purchased a king size bed in November 2022 and purchased a protection plan costing $400 for 5 years. The bed was not assembled correctly at delivery, the slat started Making creaking noises and slat was tearing down from 3 to 4 places. so we called Ashley store to check our bed frame they sent one technician after inspection the person put in wrong notes about our bed frame slat that it is in good condition and we are not getting any help. He said in the inspection at our home that the slat is broken and needs to be fixed but in the report to Ashley he said the bed is in good state only normal wear and tear and they will not fix it. Such a waste of money buying protection plan when it is not being used. Now we are constantly calling Ashley and they keep on saying that customer service can help you and customer service person is saying store will help you. We will not purchase anything going forward with Ashley store, huge disappointment. Please save your money and go to IKEA they have better products and no drama. The store lady Lauren keeps on saying that you used your protection plan just to call a unprofessional and inexperienced technician who provides incorrect responses to the store. And they cannot help us.

Zero rating the communication in this store is horrible from corporate down to the manager.

I have had an issue with my broken bedframe for over 2 months dealing with store management Devin and Joe on getting the repair completed. The.repair center seems to not communicate with the store because the technician came to my house without any parts which caused me a day of work lost.I am not happy with the unsatisfaction customer service I have been treated with and not getting returned calls from the store. Does anyone know where I can escalate my issue with within Ashley home store?

It seems like the store and the delivery department don't have a proper communication. Everytime I call for follow up about my delivery, nobody can give me a real date and nobody knows where is my couch. The mangers were nice but I am so disappointed about the delivery dates. It would be nice if they can give me an estimate date or at least update me of where is my couch is but nothing.

I went into the store to try and get a dresser and see if I could match nightstands I got a couple years ago. Kirk A & Joe G. Were phenomenal! Usually, when I go into a furniture store, everybody will follow me around and kind of hover while I shop. whereas these two guys were super helpful and tried to match my nightstand as much as possible. I’m gonna be getting new furniture in the future and I’ll make sure I come back here To work with them!! :)

This store is a nightmare! They're holding my $2,500 hostage! I ordered furniture on May 5th, and on June 2nd, after they miss led me and couldn't provide a delivery date, I canceled that damn order. To this day, I haven't gotten a penny back! The transaction is hanging like a ghost, and the money for the tax I paid right away is still gone. They're totally ignoring me! After my third visit, I begged for a callback, but of course, no one bothered. Thieves, that's what they are! And the best part is, I bought the same furniture online on June 5th for $1,000 less, and delivery is on June 20th. STAY AWAY FROM THIS STORE!

Great customer service! Quick delivery. Thank you.

Show me a postcard telling me that I would have free delivery. I was told by the salesman they would match the price on their own website. After spending 45 minutes there with the salesman, and speaking to the person in charge they would not do both, so I walked out.

We had been to almost every furniture store in the area looking for the right couch—seriously, we were starting to feel like it just didn’t exist. Then we walked into Ashley’s and met Roberto. The best part? He didn’t hover, pressure us, or try to upsell us the second we walked through the door. When we said we were “just looking,” he totally respected that—gave us space to browse, take our time, and really figure out what we liked. Once we were ready with questions, he was right there, super helpful and patient, answering every single one. He walked us through customizing our modular couch (which we’re OBSESSED with now), helped us figure out the best configuration for our space, and made sure everything worked with our style and budget. We truly felt like he was there to help, not just to make a sale. That made all the difference. If you’re furniture shopping, go see Roberto—he made a stressful process actually enjoyable! 🛋️👏

I could write 10 paragraphs to express the level of incompetence at this store. All pertaining to the delivery process. The customer service (after the sale) is by far the worst I’ve ever experienced. No one cares.

Great service and awesome prices!!! Loved everything.

Our salesman was extremely helpful and patient. Helped us get the best deal on the living room set we wanted.

Walked in dead set on buying a particular bedroom set from them. Sales staff was so aggravating to deal and made it such a hassle I very quickly decided not to buy anything.

Great staff Didn’t feel pressure to purchase!

Friendly no pressure sales. Nice variety in styles and prices.

Mr. Devin was very polite, professional and knowledgeable. Had a pleasant and welcoming greeting, and was patient.

Great experience. Kirk Atkinson was extremely helpful and took good care of us. Highly recommend the Fairless Hills location .

Great staffs and location. Very helpful staff and professional. All products are high quality and beautiful.

Great customer service! I was being very indecisive over two bedroom sets, and Kirk was helpful in talking through the differences between them but was never pushy. He even walked around with us to find an end table that was the same color as our floors and brought it halfway across the store so that we could see how the finish of the bedroom set would look next to it haha. Most importantly, I never felt pressured or uncomfortable. Kirk was nearby in case we needed anything but gave us plenty of space to talk and make our decision. 5 stars!

Purchased outdoor furniture

Great service with no pressure to buy!

The sales staff were very friendly and helpful with guidance towards what we were looking for and were helpful in setting up delivery of the furniture we wanted. Unfortunately they didn't have a rocker/recliner that matched the couch we ordered. I'm guessing that the manufacturer didn't create that as part of the furniture set. Overall a good experience and I will return there for at least another piece of that living room set when I can afford it, a few months hopefully.

Very good experience. Our salesman Kirk was extremely helpful and knowledgeable & we didn’t feel not feel pressured. Will definitely shop there again in future.

Great service. Easy to find what I needed

Great salesperson, not too pushy, didn't actually push at all. Just provided information when necessary and that is what sold the dining set today. My wife came out without any intension of buying today and she made the decision to buy, not me.

I would give them O stars if I could ! There furniture stinks we bought a table with 5 chairs & 1st of all the chairs nail or screws was falling out with in a week & the table was not coated & scratched so bad so now we need to use table clothes ! Then we went to get a recliner because I could not sleep on my back because I have lung cancer & its very painful . So we got the floor sample a power one & did Not know it didn't come with the cord to charge the battery for it to work . They didn't even check & when we called they didn't do anything about it ! They could of ordered one for us but all they care about is making money & there commission. We had to order it ourself! I WILL NEVER GO HERE FOR FURNITURE AGAIN ITS THE WORST FURNITURE STORE WE E ER WENT TO !!!!!!!!

Very reasonable and professional staff

Very good experience. Kirk was great to work with!

Everything was a good experience. I found what I needed, and it was affordable. I liked that it will be delivered to my home in a few days. My salesman Kirk was very nice, and if I needed any more furniture, it definitely will be from your store and Kirk as my salesman.

Great customer service. Found the furniture we were looking for. Perfect for our new house.

Kirk was amazing! We’re getting all of our furniture from him moving forward 😊 request him if you go!

No fuss shopping, very efficient experience, found what we wanted and done!

always a great experience and staff are always welcoming and helpful ! my second purchase here and my fav location

I like that we weren’t hassled by the sales force.

It is a frustrating experience.. We ordered few items more than 3 weeks back and have been hearing all stories for definite delivery date. Every time I hear as some one will call from warehouse to confirm the delivery date since asked to deliver only new items.

The sales associate was great with a amazing personality no problem with him at all. However the repair center and delivery department is horrible to say the least. The legs on the dining room table and chairs were installed using a rechargeable drill causing the bolts to be stripped due to being over tightened. A repair technician comes out and I explain the situation to him he completely agrees and understands also that technician is extremely professional and nice. It's been over a week and I haven't heard anything from ashley. I call and the representative (Sebastian) on the phone is very rude and unprofessional giving me the run around and mis informed if I had this to do again I wouldn't purchase anything from Ashley due to the horrible and unprofessional customer service from the delivery and repair center .

kirk makes everything great! he is amazing, and the reason I keep coming back to this store

Great experience shopping here. Kirk was absolutely wonderful helping us and answering all of our questions!!!

Jasmine was our sales associate. As someone who works in sales and appreciates the craft myself, Jasmine knocked it out the park. She led with questions about our situation that showed her primary focus was to help us get what was best for our situation. We never felt like we were being led in any certain direction other then what was best for us. She gave us space to think things over when appropriate, but also was around for insight and support when needed. 10/10 shopping experience. In a world where you get bombarded at the door in most furniture stores, this was the ideal buy experience for me. Please hire more Jasmines.

Nice staff decent prices

We got a centre table for the living room and it was delivered broken. We returned it and were asked to come back to the store.l to get refund (and it couldnt be done without swiping the card 🙄). During regular hours, the manager was not there and we were told we needed to come back later. We live 45 mins from the store. Never purchasing from this store. Update We called to check if the manager is in store and he was out for lunch at 3 pm. Extremely poor customer service- stay away

Service was impeccable, Kirk was a pleasure to deal with. I will recommend Ashley furniture to all.

The store had a lot of furniture to choose from and Kirk who assisted me was professional, friendly and very helpful. What was nice he let me look on my own.

Great service from Stephen Doyle as well as the check out associate. My second purchase from this location.

Need better pricing and we did not get much help.

Customer service especially corporate is subpar go to Raymour if you wanna class it up a bit. And be treated properly bt real customer service professionals.

Wonderful service by our saleswoman Carleen and Finance Officer Lauren. Both took great time answering all our questions throughout the sale process. Thank you for everything 😊

Staff were extremely helpful with going over options and finalizing the sale. We found exactly what we were looking for. From sales staff to management everything was great! Delivery is actually going to be much quicker than I even imagined.

Stephen Doyle was incredible - genuine, kind, informative and helpful. We walked away with a new sectional couch - we are thrilled!

Jasmine was informative and patient.

We bought section sofa in this store while purchasing they told us product quality and service support is highly rated. and for this they add 5 years warranty with extra amount. Service person explained any kind of issues with product they will do service number of times without hesitation. After 2 months of purchase sofa covers get peeled and lint coming out for this they provided service with minimal repair and after few months same issue with whole sofa, while asking customer service they are saying quality of the material is not under warranty and not providing service for sofa covers and ask store if you need any help, if ask this store personnel they said contact customer service. Ashley is very cheap, worst, ugly everything..... Not even one star rating " 000000000000000 rating" .Pls don't buy from Ashley it my genuine experience. Please buy Costco at least they will support and replace if product genuinely got problems.

Both of the sales people who help me Robert being one of them were really nice and helpful. The application process to apply for Credit was super fast! I am happy with my experience!

Jasmine was great! Not pushy at all, very knowledgeable about the furniture and showed us exactly what we were looking for.

Kirk did his best to help our family find a new couch! Great customer service!

We just came in to look for a couch, great customer service, Kirk our salesman was exceptional.

Give John Riley a raise! He was awesome!

Jasmine was absolutely a pleasure to work with. She didn’t hover over you, or follow you around looking for a sale. Her interpersonal skills and her personality were delightful. Highly recommend asking for Jasmine when you go in!

I had an amazing experience at Ashley Home Store thanks to Kirk. His customer service was exceptional, and he helped me find exactly what I needed. His knowledge and friendliness made my visit very pleasant. I would definitely recommend asking for Kirk if you visit the store.

Kirk is hands down the best salesman! He allowed us time to look around, without acting like a hawk. He answered any and all questions and set us up with the perfect plan for payment. The store was clean and inviting and all the employees seem to respect each other, if they knew you were working with another salesman, they wouldn’t keep bothering you. I would highly recommend this store and DEFINITELY ask for Kirk!

Very helpfull but not pushy

My son and I came into the store for a new mattress. Our salesperson, Mr. Riley was very nice and helped us find exactly what we wanted in less than 10 minutes. We were in and out quickly. Thank you very much for a nice experience.

We were greeted by Roberto at the door. He was friendly, helpful and polite. We had to go to another store to see it in person and sit on it to make sure it was comfortable. We came back to Order it from Roberto and we are so pleased we did!!! The Ladies up front were also wonderful and a joy to chat with. I highly recommend this Ashley locale in Fairless Hills. Thank you Roberto!!!

Kirk was patient and very informative and then the store manager informed us of the mattress event going on and we found a great buy for us.

We were shopping for a new sofa set for our family room. We have animals and we were concerned about different fabrics. Carleen made the experience painless. She helped us choose a set that all of our family members (cats and dog) will enjoy. Thank you!

Been impossible to get in touch with management at facility. Sales associate is part time and no one is there to answer legit questions or concerns with issues regarding delays with couch we bought. We were told 2 weeks for delivery for our couch which has now turned into over a month before our couch arrives to the store.

Easy smooth esperience

We were treated very well.

Kirk at the Langhorne location was great to work with. He allowed space to look around the store while giving input on the pieces that was informative. His approach to the sale was refreshing and not pushy compared to many other local stores that we visited. The couch quality for the price point was realistic and much better than local competitors. Also, the manager of this store was incredibly friendly and knowledgeable.

Jasmine was very knowledgeable about the product and a pleasure to work with.

Everything was simple and went great!

Roberto was an excellent salesperson. Gave us information, let us browse, and was available to answer questions. I could tell that he takes pride in his work and we appreciate that.

Everything was quick a easy , had help as soon as I walked in, Great service all around

Sales rep Christina was fantastic. No pressure sale. My wife and I are happy with our choices in the couch and love seat we picked.

Great showroom, large selection and our rep, Carlyle was most accommodating. Will definitely be back for next purchase

We haven’t received our sofa yet but the service from Jasmine was terrific. She answered every single question (we had a lot!). She also worked with us to get the best price. Great experience.

Was greeted as soon as I walked in the door by Jasmine. Work with Christina as I have numerous times in the past. Great group of cheerful and helpful employees.

Within minutes of walking in the store I was asked what I was looking for, helped in the direction of what we were looking for and were able to buy and leave the store within an hour. Christina was awesome and helped us the whole way. Great experience.

Christina Caracappa was super friendly and very helpful. We found what we needed immediately. Update: Unfortunately it has been about 4 months since we got the couch and one of the couch cushions is damaged . The fabric is shredding. I had to send pictures to two different emails because the first time I was given the wrong one . I never received a call back so I had to call them. I finally got through to someone and they told me they’re going send me the casing to the cushion. I’m pretty sure You’re not supposed to remove the casing from these cushions.i can see fabric glue holding it in place. I asked for just a new cushion instead and I was told no. I pay all this money for a new couch and I can’t even be fixed properly. I’m very unhappy.

Good experience!

The sales associates trying to sell furniture are great and kind. (Of course, they want the sale). The furniture is fine and we like it. But the lady behind the phone is rude and could care less! The sales guy told me 2 to 3 weeks for delivery and ended up being a month over the delivery date. The few times I called to check on it, I got a different excuse every time. Fine, but at least when I call and ask BE KIND about it and if you promise to call me back when you find out- CALL BACK. ( and I still had to call back for actual delivery. I was not contacted once when it was ready) It's not that I minded the waiting or had a bad experience in store, but it seems once they get your money- they can care less.

Didn't have what I wanted but fine

Triple check your order when going in person and compare to online pricing because when they will try to sneak stuff in charges to up charge the warranty bracket, they charged us $150 over for no reason! I don’t recommend this location they are not trustworthy

I knew what I wanted, but Jasmine helped me by looking up product availability, making suggestions for a similar item and going the extra mile when I changed my mind mid-order. This is the 2nd purchase I made with Ashley & am very pleased with the help I received the selection available & the free delivery

Roberto was excellent to work with. He was very knowledgeable and there was no pressure. We quickly found the living room set that we wanted and scheduled delivery for two days later.

Jasmine was very helpful with my purchase.

Great experience. Worked with John Reilly! Attentive, thorough and pleasant. Ask for him.

Great selection. Fair prices. Excellent salesman. Super personality, extremely helpful without ANY pressure! We will be return customers!

Kirk at the Fairless hills location was amazing,honest and patient. I would recommend him to all my family & friends!

Stopped in to look at a loveseat. Stephen was very helpful. He directed us to the area then came back to see if we needed help. We told him we had to measure & we would come back the next day. We returned the following day and Stephen helped us with the color, pricing, delivery etc. We ended up buying even more furniture. Stephen was helpful, honest and not pushy. Great experience!

First time in this business. Decided to get 2 manual recliners . The young lady helped us purchase them . She was very friendly & even explained a warranty for purchase on the recliners, in which we purchased as well!

Great experience. Our salesperson was Jasmine and she was very helpful and informative. She made our experience a very pleasant one.

Roberto, knows his stuff! He didn't follow us around he let us shop and followed up exactly when we needed him.

Christina was great! Super informative, didn’t bug us, let us talk and make a decision! Super fast ordering and check out!

Hassle free -quick and easy

Excellent customer service. The staff was diligent and patient. He gave was all info requested and provided us with options and add ons. I recommend it.

Jadmine was extremely helpful, friendly and professional!! Guided us in the right direction and we found judt ehat we were looking ti purchase.

Our salesperson Kirk was very friendly, helpful and most importantly not pushy

Will not be buying here ever again these photos are of my mattress that when I took off the cover looked like this “see below” called ur service they came out took pics and called 5 days later stating the mattress is up to the manufacturer standards ..shame on you ..there are holes in the foam where did this foam go that netting was disgusting cover on top was white and no tears or stains … if there is a zipper remove it before you let them leave your mattress

The sales people are great, the furniture however is HORRIBLE. Bought 2 couches, an entertainment center, and a kitchen table with chairs. The entertainment center came broken, we had to get it replaced 2 times before we received one without broken doors. The couches have exposed nails and I've sliced my hand on it already moving cushions. The kitchen table is chipped. (It's supposed to be chipless). The chairs, ahh the chairs. We can't use 2 of them because the support pole pops out, breaks off, shreds off. The legs are also loose. The repair man has been to our house 5 times this past year to fix the same issues. They put the furniture together by machines, and it falls apart within a year.

Kirk was extremely helpful in helping to guide us to the correct mattress

Love my new couch. The delivery guys were fantastic.

I had a complex series of requests for a bed: head lift, foot lift, adjustable base, and Cjristina Caracappa was able to help me with all of those. We'll see what happens when the bed arrives.

Great place to shop for furniture very good prices and very professional sales people thanks appreciate it

Great sales person and reasonable prices

Had an amazing experience with Roberto. He is so knowledgeable and saved me tons of money!!! If you need new furniture, Roberto is your man!

Very nice gentleman provided us all the information we needed and was very helpful while also not being a “pushy salesman”

Incredible customer service, discounts and financing options. Carleen Miller was our consultant and was very helpful, glad to show my wife and I around the entire store and gave us great ideas to furnish our home. The manager, Carlisle, was great and helped us finalize the sale. All around 5/5 Experience

The help with selection and sale was great! Not pushy sales people. He heard what we wanted and helped us find what we wanted. Very knowledgeable salespeople. Clean store! Our salesman, Stephen, was awesome! Then he called his manager over to review the sale before finalizing it and he gave us another great deal on top of the one Stephen did. Would highly recommend this place! Ask for Stephen!!

I thought the service was horrible, there was no management or administration staff in the store, the sales lady had no clue what to do and we had to keep repeating ourselves over and over. All we wanted was to use our credit that we already had thru synchrony bank, which states we could use Ashley's for purchases. She insisted we had to pay for shipping and she could not offer free shipping. I went online and ordered it and received free shipping. Bottom line, very poor salesperson.

Excellent customer service!

Very happy with the service

Had a great experience with the manager Carlyle at the Fairless Hills location. He is very welcoming and makes you want to shop there

A positive shopping experience. Samantha set us off to what we were seeking and helped us through the whole process of purchasing items for our new home.

Great experience with Kirk.. very attentive but didn't hassle you like other stores. Able to answer all our questions too

Nice selection of furniture at fair prices. Helpful, knowledgeable and friendly sales lady (Samantha). Unable to comment on delivery as I did not schedule it yet.

Very smooth and helpful information was given, paperwork Rea well handled. Thank You 👍

Carleen Miller is always very helpful and knowledgeable every time I come into Ashley Furniture. It is very refreshing!!!!

Purchased a love seat from the Fairless hills store less than 6 months ago. The material on the cushions gets wrinkled after sitting on it ...even for 5 minutes! Unless you physically press it out with your hand ,it's like having a cheap slip cover instead of new furniture. ALSO because the cushions are not completely upholstered with the same material on the underside , you can't flip the cushion over to adjust it! This cheap craftsmanship makes this love seat the most disappointing new furniture purchase ever!

Had an amazing experience at Ashley! Christina could not have been more accommodating! Christina helped us pick out our mattress and bedroom frame. She walked us through each mattress option and made shopping with Ashley very enjoyable. When our bedroom set was delivered, our bedroom frame could not fit up our stairs, however, Christina was available immediately to find us another bedroom frame option with the style we were looking for. We will definitely be back when we have another need for furniture. Christina was super professional and friendly. Thanks Christina!!!

Salesman was easy to deal with, not pushy. He let us walk around to look. Then when we had questions, he was there to answer and took all the time we needed.

Kirk was our salesman- he was friendly, so helpful, personable+ knowledgeable. We got the best deal @ Ashley. Thank u

Quick and efficient placing of order and scheduling delivery!

Samantha was very patient with us and could not have been more helpful

I was just browsing today and spent more time than I expected. Kirk provided a great deal of information to help me make my decision. He very professional and very kind.

Steven Doyle was great to work with. Very helpful and made the process smooth. Found what we were looking for and took care of the sale.

Carleen knew what she was talking about and laid out a few options which were in our price range and interest we went with the Tempur-Pedic like we originally thought we would get but it was nice to be informed of the other options we had as well

Great customer service (talked to an amazing sales rep, Jasmine), super helpful. Was able to order everything I wanted with ease.

Kirk Atkinson was very helpful. Will return for more furniture in the future.

Carleen greeted us and was very embracing. Roberto helped us with our purchase and was wonderful. Thanks, folks!

Had a great experience at Ashley. Our sales person Cristina was on spot. Took me directly to what I was looking for and made two purchases at the Presidents Day sale. Thanks Cristina!

Very friendly sales associates. The store is extremely clean. Nice atmosphere.

Nice furniture in your store - 1st time there. We selected a lovely, comfortable kitchen set with the kind assistance from your salesman, Raymon!

Wow such a calm relaxed shopping experience with Ramon He answered all my questions and was very patient with me going back and forth between 2 living room sets. Well needless to say I got a wonderful sofa, chair and ottoman for a fantastic price. and I was not stressed at all. Roman made my shopping easy and fun. Rose Marie was supper nice as she took my payment . Very sweet Rose Marie. .Thank you both for a nice day. I WILL BE BACK . ☺

Just appreciated not being pressured into buying, he was nice and printed the recliner and measurement for me so I could go home and tjink about it

Charles was a great salesmen. Very knowledgeable and helpful. The store is beautiful and has a lot more furniture than others in the area

Salesman very friendly and helpful.

Our salesman Kirk was great, very helpful! When time come for purchase we will be sure to use him .

Professional & friendly service. Great price!

Beautiful furniture and staging. My husband in laws and I were looking for a dining set our sales person Stephen was helpful and knowledgeable but not overbearing or pushy. He listened to our needs and showed us the features of sets we showed interest in. Would definitely shop there again.

My salesman, Kurk, was very nice to work with.

Christina could not have been more accommodating. She was knowledgeable and efficient. A lot of sales people at other stores pointed us in the direction of the furniture we wanted. Christina immediately went into action taking us to bedroom sets based on our preference. She was patient and kind. We thought we were going to make a purchase at a competitor, but she turned that around. We will be back when we have another need for furniture.

We just purchased a mattress at Ashley. Store was clean and well designed with lots of nice furniture. Sales rep was fantastic. He provided all the information we needed to make an educated decision. Allowed us time to try the various mattresses, never pressuring us and giving us space to discuss our likes and dislikes. Will update with delivery details in a few days. They will take the old mattress for free.

If I could give this place no stars I would. Absolutely horrible! Furniture that broke in less than a year, you purchase the insurance, but then they do nothing to fix or replace the furniture. The way they treat their customers and disabled veterans is appalling. Worst customer service I have ever experienced in all of my life, with just as bad furniture. Horrible quality, horrible customer service, horrible store.

We went into the store, we were greeted by Roberto he was very nice very helpful and we ended up picking out a very nice dining set. As a handicapped person I really appreciated it that there was a wheelchair ready because I was having difficulty walking. We would choose Ashley Furniture again my daughter's and I thought you had beautiful furniture and we enjoyed our visit

10 out of 10 gtrat quality great price excellent service.

Our salesman his name is Charles he is very good at his job very informative very good personality

A wonderful and stress-free experience moving through the store with the help of a lovely clerk to get myself a new bedset for a reasonable price and financing!

if I could give this store a negative, I would. First of all, we bought furniture, sent in our measurements, mentioned the weird entrance in our door, yet they didn’t plan for it and our delivery had to be sent back due to it not fitting through. We told them we would only be available Saturday evening ( we were willing to change up our schedule for Christmas so our item wouldn’t get delayed!!!), they said OK but called and said delivery would be Saturday 10am!!!!!!! We said no and they rescheduled for Wednesday (with disassembled parts) and promised that we’d receive a call by Thursday to get our furniture assembled. NO CALLS NOTHING!!! And then gave us a lousy rude call way later saying reassembling will be done 1 WEEK LATER. Our living room is a mess with our sofa looking like scrap material!!! We spent a lot of money on this, yet we were treated rudely, disrespectfully and they made it seem like it’s OUR FAULT. Please do not do not do not be fooled and shop here PLEASE DO NOT. Once you buy something, they’ll treat you with rudeness and not cater to your basic needs at all!!!

I appreciate the way Carleen and other staff member take good care of me . Thank you so much 😊.

ALWAYS EXCELLENT! No high pressure sales . Great prices and fast delivery

Very helpful and courteous. Thank you

I was sent a text message to write a review. Overall, my salesman was very nice. He also kept apologizing for the very long process it was, just to buy an area rug. Seemed a bit excessive for something that I could have bought at another store, without giving any personal information. With that, I bought a rug that was on clearance. However, it was not made aware to me, that the rug was used as the floor model, until we were mostly done the buying process. At that point, I would have felt bad saying that I wasn't interested any longer. I get the rug home and open it up, and it clearly has wear and tear. The center of the rug was new, almost like a table had been placed over it. While the outer edge was a different color and had clearly dealt with some high traffic. I paid $125 for the rug, which now seems very high, now that I know it is a used rug and saw the full condition of the rug. I certainly would not have purchased if I knew from the beginning that it was a used rug. Lesson learned. Best, Lindsey S

Beautiful store with a very friendly and helpful sales associate, Stephen.

Stephen was very helpful. Not pushy at all. I'm always apprehensive of shopping in store at certain furniture stores because I feel like they try to push people to make a purchase but that was the opposite of my experience today. He was pleasant and I will do whatever I can to make a purchase with him when that time comes.

Great service from beginning to end

Best furniture and services. I am with them since2017 and all my furniture from same store. Love 36 months 0%

Friendly professional service.

Roberto is hands down the best salesman at Ashley’s. My boyfriend and I are repeat customers and made sure we went at the time he was working. Never pushy, let us walk around and allowed us to come to him when we had questions. 10/10 recommend Roberto!

Our salesperson was knowledgeable, personable and great to deal with... Nice products, will be back again

Kirk was very helpful in helping us pick out a couch

Everything went well, thank you!

Cassandra Trimble assisted me with my purchase, she was very professional and informative and I will be happy to make another purchase with her in the near future.

Very good service and very good personality’s in their employees. Would 100% recommend

Very friendly and helpful

Kirk was very helpful in selecting and purchasing a new recliner. Highly recommend.

Kirk was amazing super friendly from the beginning. Told him exactly what I needed and he got it ordered quickly. In and out of the store in 5 minutes.

Charles was great and very helpful As I saw product on line and store did not have. Looked up where set was. His professional and kind manners made me order and buy from him

Excellent, friendly service. We look forward to enjoying our new recliner loveseat.

Cassandra was extremely helpful as we needed a dining table and bedroom set. Not only was she transparent with pricing but worked with us to see what items could get us shipped the quickest. Thank you again Cassandra!

Nice selection

Salesman, Donald was extremely helpful!

The saleman was very helpful. He answered all my questions.

After walking around for almost 5 minutes without being approached I was finally greeted by Donald who was extremely nice and helpful…

Very helpful! An easy shopping experience.

Courteous, friendly service from Cassandra T. When we look again for furniture we'll be back.

We worked with staff who bent over backwards to come up with a solution to meet our kitchen table dining needs. Donald and Carlene were excellent to work with.

I was greeted very welcoming and when needed help, STEVE, was there to answer all my questions. He spent time with me and I feel that his salesmanship has made me comfortable with returning to purchase what I need. Thank you Steve. He is a great asset to your organization.

Mr.Doyle was great to work with..He didn't force himself on us while we were looking at furniture but was alway ready to answer all are questions.Great salesman..Will request him in future..

Roberto and Kirk were great. The service desk is very pleasant, efficient and a wonderful representative of your company.

Our experience at Ashley’s Furniture, was absolutely pleasant. Our sales representative, Charles McCullough, was very helpful and knowledgeable. He definitely made what can sometimes be a daunting task (furniture shopping), a very happy, successful experience. We WILL certainly choose to shop at Ashley’s for any of our home decor needs, and will be asking for Charles. Charles is definitely an asset to the establishment.

Carlsen was so very very helpful

Great experience, showed us a lot

Was given GREAT and friendly assistance by Cassandra who helped me out by showing me exactly what I was looking for by just asking me a few questions.

Would definitely come back again. Our salesperson, Christina Caracappa was aweseome and was so much help but not pushy at all. We bought a sofa and chair today. We will probably be going back to purchase a sectional. Would definitely recommend Ashleys!

All the associates a very nice. Store is very clean. Great selection in the mattress area. Salesman was a lot of help with providing the information to my questions.

Don was extremely helpful

Cassandra helped us so much this morning! Such a sweet young lady. We ended up with a chest, nightstand, dining table and 6 chairs, 4 barstools, and a reclining loveseat! We are moving and had given so much of our old furniture to our kids. We decided to treat ourselves. Cassandra was patient, measured pieces, helped us match colors to pictures of other pieces we own, and knew exactly where to find every piece we mentioned wanting in the size and color we wanted. I don't ever remember having such a good retail-therapy day with one store employee! Labor Day weekend prices and free-shipping sale to boot - really made this a great experience.

Good selection, fair prices, very professional sales staff Charles M. 5 stars

Carleen showed me exactly what I was looking for.

Very good

Staff was so friendly and so helpful

Cassandra was very patient, informative and helpful.

Salesman Donald was very helpful and polite

Great furniture and knowledgeable associates.

Great service. Alot to choose from.

Charles McCullough was a very big help and went way out of his way to help us decide on our purchase

I highly recommend. Helpful and mindful of your budget. I loved the experience.

Great prices, friendly staff, quick service. Very happy!

Absolutely the worst experience I have ever had. We got a replacement credit on our furniture and when we went back the sales person accused us of cheating on the warranty and mentioned on how he was written up for what happened and he lost out on his commission. He was very arrogant and was very rude and obnoxious. I was not willing to take any more blame so I showed him my invoice for the warranty and he completely ignored it. Just a FYI- Please be mindful that the warranty is for 5 years but it is only for three service per furniture that is not mentioned when they are trying to sell you the warranty.

The salesman Stephen was very nice, knowledgeable and helpful!

This is the second time in a year we bought from here and both times Kirk A. Has given outstanding service. He is knowledgeable, helpful, courteous, nice, funny and makes you feel at ease through the entire process. He answers all questions and helps with suggestions on making the best choices for our wants and needs. He goes above and beyond and it’s even nice he remembers us from last year.

Nice experience recently while looking for living room and dining room furnishings. Stephen was friendly and helpful.

I was met by a very friendly & professional sales person, Carleen Miller, who made my buying experience easy and enjoyable. Store is very big and bright with lots of furniture. They had my sofa on the floor and in stock. Delivered it 3 days later with no issues.

We went to Ashley to shop for living room furniture. Our sales woman, Christina Caracappa, was great! Her sales style is perfect! She didn’t follow us around, but she was there to lead us in the right direction or answer any questions we had. We ended up buying the Castano sectional sofa. We’ve had it for 7 weeks and absolutely love it!!!!

Extremely helpful, great people

Very professional and polite, took her time to help me selecting the perfect item. I appreciate that, thank you.

Christine, was so fun and knowledgeable. Didn't feel pressured in any way. Going to furnish my whole place.

Salesman ,Charles was very knowledgeable and helpful

Staff very professional and courteous

Excelent staff. Cassandra was very kind and patience.

Fantastic service

My experience with salesmen Charles was great. He was very helpful and kind. He took his time to help me with each request I had and went out of his way to get more information on my concerns.

Thanks to Christina for her help and expertise during our purchase of a new dining room set.

Stephen Doyle was my sales associate, he was pleasant, professional and knowledgeable with the products I inquired about. Very Very pleased. Highly recommend Ashley Furniture in Langhorne Pa.

Stephen and Matt were super helpful. Stephen was sure to give us plenty of time to browse and was there when we were ready to ask questions.

Good prices. Very understanding and friendly sales person.

The salesmen Steve did a very good Job.

Charles was an awesome sales associate. He helped me find what I was looking for. I would highly recommend Ashley Furniture.

Ashley was very expensive. Go to Bob's furniture if You want a good deal & quality 😉 We got a 5bedroom king 5 piece + A recliner that also had Hear therapy & massager + Warranty on both 10yrs 99$ + Some other cool features in the warranty For bout $2300 everything Including delivery & set up Ashley said they couldn't compete Mind you the had a memorial day sale 💬🤔 We already have to pay for With the prices of eggs & life it's self

Christina C. was fantastic. She knows the store, listens to you, and shows you exactly what you want to see. It’s rare to find such friendly and competent help. We’ve ordered a new sectional and can’t wait to get it.

Roberto(salesman) made the process so easy. Great experience.

Sucked

ROBERTO HAJEK Is the reason we come back all the time. Ashley in Oxford Valley PA. Rest of my friends and family now go there too.

Our salesman Roberto Hajek was very knowledgeable and answered all of our questions and concerns very professionally.

Salesperson just pointed to where things were, did not even take me over to the merchandise. Looked for a minute then walked out.

Matt was amazing! So nice and friendly! Very knowledgeable about the products! Let us take our time and look around without bothering us, which is so important to us! Thank you Matt for a great experience!

Christina was very pleasant, very knowledgeable, and she made it a pleasant experience.

Salesman was very Honest & helpful

The personnel at Fairless Hills are very helpful and pleasant. Only thing I'm not fond of is the way furniture is scattered thru store, nothing by department.

My experience was good, easy and fast. Great customer service provided.

Service at Ashley store was excellent...Sales lady was very very nice. I recommend my friends and others to go at commerce Blvd Ashley store. Ty for your service .....lina

Friendly & fast service! Nice selection

Charles was very friendly, professional, and extremely helpful with my purchase.

Our salesman Mr Doyle was wonderful, so patient and helpful. We love your store and definitely will return and buy another mattress for my bed.

Kirk was so helpful and easygoing from the get-go. He is knowledgeable about the products and really listened to what we were looking for.

Roberto was amazing, pleasant,not pushy. He was considerate without breathing down our necks. Prices and quality in the store was awesome! Definitely going back for more down the road.

My sales associate, Margaret, was wonderful and very helpful. Great experience.

Super helpful, needed to do and exchange per DVVH. Steve ans his manager were great.

Very happy with my purchase. The delivery was quick and the men were respectful of my home.

They corrected a big issue

Roberto was great to deal with and very helpful / informative. I will def be back and asking for his assistance.

Made great purchase today, Stephen saleman help us nicely and was super clear with purchase price and delivery fees, all furniture look good quality and fair price

Matt was great in that he gave us plenty of time to look around on our own but checked up on us occasionally. He answered our questions well. He did not make us feel at all pressured.

Excellent customer service and a good price.

They were very friendly & professional

Christina was amazing! She knew every piece of furniture, and the options you can have with each piece of furniture such as adding pieces or taking pieces away, and moving pieces to opposite sides. She was not a normal pushy sales person. She was there when you needed her and did not try talking you into anything else that you were uncomfortable purchasing. She even drew out pictures for us to visualize the furniture. I am beyond picky, and can not make a decision for my life and she still managed to deal with me. I would recommend this store location 100 times !

The furniture here is really good quality. We went to a different branded store last night (A brand with a good reputation) and I couldn't believe how uncomfortable everything was. I was so nervous that it was going to be the same at Ashley, but as soon as we walked in we were finding sofa after sofa that were soooo comfortable. They use platform bases instead of metal springs, so the cushions are firm yet cozy. Our saleswoman, Carleen, was very helpful. She would check in on us, but then give us our space to check things out by ourselves. Im really happy that we came here, and our new sectional is absolutely beautiful AND comfortable!

Christine was very helpful

Kirk was an awesome salesman!

Roberto was very friendly and helped us find what we needed

Matt was fantastic and very patient with me. He showed me everything I wanted to see and went over everything with me. Sometimes twice. This is not my first purchase from Ashley but will keep me coming back

Kirk was great! He was knowledgeable and answered our many questions

Roberto was very helpful and informative.

Chris was very helpful and knowledgeable of the products and their process. She answered all our questions and gave us our space to explore the store at our pace.

Christina was excellent

VERY disappointed. Went because ad said 0% financing for 60 months, but wouldn’t let me have that offer. I left my $8000 order and left store

Charles McCullough , very professional sales person, very knowledgeable and very kind person.

Christina was amazing

Sales was very helpful and professional I highly recommend Ashly furniture store . You will be disappointed 😃

Sales person Stephen Doyle answered all my questions regarding the Presidents Sale coming up soon on the kitchen table set we have been looking at.

Haven’t had a bad experience yet

Very good service

Awesome! Carleen was so great and helpful!

My sister and I have shopped at Ashley furniture for years. The staff are polite and helpful. They give you space when picking out what you need.

We were looking for coffee tables for our new home. Kirk greeted us and gave us free time to browse and choose. No pressure, no gimmicks. He was very helpful, professional and a pleasure to do business. We always choose Ashley for the best products and best service.

I walked right in and found exactly what I was looking for and it was in stock. The salesman was very helpful and pleasant. I will come back here in the future. Very satisfied!

The gentleman that assisted us was very helpful. He is a asset to your store.

Matthew Ayers was a knowledgeable and very professional sales manager.

We had the pleasure of working with Roberto during our visit to Ashley furniture. Roberto greeted us as soon as we walked in and directed us towards what we were looking for. Great service! I would highly recommend asking for him.

Matt was my service agent. He was super kind, considerate, understanding, helpful and so much more!! I thank you for All your help Matt

Our salesman Charles was great, knowledgeable, patient and great customer service!!!

Great Ashley location. I’ve used the company for quite a while. This was to buy a gift for my dad; Charles was great and really helpful.

Steve was great

If buying from Ashley, confirm with your salesperson the expected date of delivery and hold them to it. We've had an exceptionally disappointing experience with incredibly misleading timeframes for furniture delivery. Bought a nice set and was given an initial timeframe which has changed weekly. We've been waiting on it for six months now, only to receive vague updates on the furniture's location and delivery date when we call for answers. There are global shipping delays everywhere, which is understandable, but please be more honest at initial time of purchase when giving timing estimates. 10 weeks vs 25 weeks are very different and its disappointing to know we could have had a smoother and more efficient/communicative experience elsewhere.

This review is about Ashley Furniture in general, not necessary the Langhorne PA store. The customer service for this store is abysmal. I had to get a cushion replaced, and it took weeks of back and forth on the phone and in the store before I actually got an order place. Neither the person in-store had correct information or the when I called several times. My order comes in for pick up at the store and all I received was a cushion case. Obviously the store can't/won't help, and the customer service chat kept giving me a different team to call. It's absolutely ridiculous and I should've heeded the reviews and firsthand account from people who said not to shop here. I'm sure AF doesn't care about one customer, but they're not getting my repeat business. Hopefully this review helps someone else. (There's more to the saga of dealing with their customer service but I don't have the time or energy to continue.)

Our sales associate, Matt was extremely knowledgeable and helpful in helping us find the perfect living room furniture for our son. Thank you Matt for making this experience an enjoyable one!

Great working with Stephen on getting some new stuff for our house. Highly recommend

Worked with two different sales people, and both were awesome! Charles and Christina were both so helpful, friendly, but professional. I highly recommend this Ashley Furniture.

Roberto and Christine were the best. I strongly urge anyone shopping for furniture to go in and ask for them!!

l love this store, i am a “bling” decorator and they don’t disappoint. The sales people acknowledge you and allow you to roam the showroom without hounding you I like that a lot, their selection of furniture is very nice!

The sales guy Kirk was excellent. Very helpful and wasn’t the type of guy that bothered you. He just gave us the info and let us browse on our own.

The store has great furniture and fixtures. It's a must see.

Lovely place, good prices, and best staff . (Christin you are great 👍)

Carleen was great. No pressure sales. I went to the store 4 times and took my time. I went to 6 other stores and the sales people followed me to pressure a sale so I couldn’t make a decision. Thank you Carleen.

Kirk was very knowledgeable, friendly, and nice to work with.

I have purchase plenty of furniture from this store and usually had a pleasant experience until recently. My latest couch had some frame issues. Repair guy said it wasnt built properly, CS agent on the phone said they shouldnt even cover it because its excessive, the guys who came to pick it up said that it was damaged during delivery because it doesnt fit well through the door ( I was not the one who accepted delivery ) I have called CS so many times and get No response or get told I need to call you back and NEVER get a call back. They have my couch after a couple months now and i cannot get a call from anyone. Theres other places to shop so im ready to chalk this up as a loss and move on. Such a shame to provide such terrible support.

I was told that my furniture was in stock and two weeks for delivery now I am told it was not and am waiting more like 4 weeks and no guarantees. I would rather have and honest salesman then one who uses deceitful tactics. Very disappointed

Kirk was very helpful as we needed to change our mattress we purchased back in August. I was very heated as we tried to make our original purchase work but it was not the fit for us. We ended up with a different mattress all together and I would personally like to Thank Kirk for going the extra yard to make us comfortable in our exchange. Thank You Kirk we really appreciate your help when we really needed it.

Everyone was very helpful and courteous

Steve Doyle was so great to work with. Very helpful and knowledgeable. He wasn’t constantly bothering us while we walked around and checked things out, he was simply available if we had any questions. Steve made the process enjoyable and easy. This is the only place to shop for furniture as far as I’m concerned. Thanks again Steve!

This Ashley store was great! The salespeople were very helpful, friendly, and informative - they also weren’t pushy at all, which I really appreciated. They had the furniture piece that I wanted in stock and ready to be delivered, which was a big plus as well. Definitely recommend!

It’s a very nice store.Kirk was very helpful. He helped me find just what I needed. And customer service was helpful too.we got our bedroom set At ashleys years ago. And will be back again for things we need

Very happy with the overall experience. "No Pressure" sales rep, who was knowledgeble, and helpful. Went out of his way to get the best deal possible. Product was "as expected" Delivery was a little less than excellent-3 men were in too much of a hurry for us to verify that the correct items were delivered, and after they left the home, we realized that the mirror for the dresser was not installed correctly I .ran out to the truck, and they very courteously corrected the problem.

Cindy C was so knowledgeable and guided me in the right direction. They had exactly what I was looking for.

Nice furniture reasonably priced

Very nice store compared to others with good quality and fair price. Got my dinning table from here

Margaret was absolutely wonderful in helping me with my furniture choices. So passionate and excited to help me make the best choice, taking into account my own personal style. I will be going back for more of her advice!

Had originally went to bobs discount to look at a set and was kicked out bc of my extremely well behaved dog that is my emotional support animal. So I went to Ashley's, I ended up being welcomed with my dog in the store In langhorne . I did buy a whole new queen bedroom set and Christina Caracappa was amazing as sales person after the experience I had with Bob's. I really do appreciate the level of customer service Ashley's Furniture provides.

I’m rating it one star because I have no choice, my wife Sandra Azevedo bought a sofa and love seat from Ashley Furniture, a relative sat on sofa and it split in the middle,they sell you insurance but don’t cover any damages took them over three months for someone to come over and inspect it and they said sofa is not covered because of the damage on sofa, never missed a payment paid for insurance and was totally robbed by this brand, READ THE FINE PRINT BEFORE YOU PURCHASE ANYTHING FROM ASHLEY FURNITURE!!!!!!

I will have never ever order from Ashley furniture ever again I spent well over $2500 on an order received my stuff damaged they took back the stuff I waited months to receive new items in a sorry return they gave me a gift card that can only be used at the location which is an hour away from my house and they are denying me using the gift card over the phone to try to get me into the store to spend more than the $200 on the gift card this is a disgrace and a way to take people's money I will never ever order or get anything from Ashley furniture ever again what a waste of time horrible customer service experience Do not Do not buy furniture from this place they are a jokes

Everyone was nice and very helpful. Our guy went above and beyond.

Customer satisfaction is not one of there priorities. There warranty is not reliable at all. Purchased a table and chair in June. As you can see this is what has happened to the table. Poor quality cheaply made! Just replace the table. Definitely not shopping there again. I would NOT recommend this store to anyone !

Bought a Queen sized bed, mattress, mattress protector and pillows from them. The mattress was not in their stock but they confirmed that it will be in stock soon. Although they gave an ETA of four weeks to be on the safe side but the stock arrived soon enough and everything was delivered in a week. The delivery was smooth. They called me in advance to schedule the delivery date, called again the day before for a verbal confirmation for delivery and provided a 4 hours window for delivery. The four hour window was 8 AM - 12 PM, but the delivery and assembly took place between 8 and 8:30. So, I am really glad with their professionalism and timely service.

I bought a couch. We usually dont sit on it but my 127 lb friend came over one evening and the material got permanently creased. I called customer service and a very curt woman just send email pics. Didnt give her name didnt ask mine. Nothing happened. Called 3 weeks later another rude employee send we will send replacement cushions i said i dont want them i want someone to look at this. He sent cushions said thats it for your warranty. I was not pleased and called my salesman who said store mgr will call me back. Never happened. Save your money buy someplace else

I wish I could give them negative 10 Dishonest staff manager Deliverd my furniture without my signature authorization Would not return Will be filing a lawsuit for sure

It's was a great shopping experience. No pressure. We had all our questions answered and found the furniture we wanted in our price range. No need to go anywhere else.

Kirk is a extremely professional NO HIGH PRESSURE salesman! Highly recommend!!

Nice furniture for decent price. Only issue I have is the repair service is horrible.

Christina is absolutely amazing and very kind. She was extremely helpful and made the experience that much better.

Christina was great to work with and very helpful. Highly recommend.

If I could give negative stars I would! I spent 10K to furnish my new house in January 2022, still don't have most of it. No phone calls to tell me when things are delayed further (several items pushed back multiple times). Sales person could care less. Talk to her ever other week only when I call. Store manager won't get on phone with me. Cancelled half of the order at this point and bought online or at BoBs down the street. Will never ever buy anything from them again.

Easy shopping for furniture.

John was super helpful, a great guy. Helped us measure and answered all of our questions. Will definitely shop there again.

Sales and customer service excellent very friendly very patient.

The employee Alicia was fantastic. She was very helpful. The only downside is because of covid the delivery is longer but that's not her fault.

Great experience and very pleasant atmosphere with friendly employees

Positive experience. Very helpful team.

Very nicely laid out and helpful sales.

Bought a couch and it’s sagging 2 month’s later.

I was at a competitor looking for furniture with my spouse we walked in and received no greeting we wandered about the product sales staff walked on past without a word after 15 to 20 minutes we left We came in the front door at Ashley’s and were greeted by Steve who introduced himself asked if we had ever been there before and when we replied no he ask what are interests were and told us the entire floodplain of the showroom We found what we needed found Steve and bounced him around the showroom to the furniture we had picked Steve was kind and professional, laughed at my bad jokes and treated my wife and I with respect His customer service skills are exemplary

Omg they are supper friendly and very helpful Will definitely go back when i need something in the future

We purchased outright a tyler creek server in August of 2021. We have yet to see this furniture. Everytime we contact them to see when it will be arriving we are told an additional two months! Pandemic blah blah blah which I understood for a few months but now it's absolutely unacceptable. They have had my money for this furniture for over 6 months!! And no actual answer on when i will see this furniture!! Stop selling furniture you don't already have made if you cannot make it!!!!

No people bothering you as soon as you're in the door. That alone is worth 4 stars. Good value. Quick delivery. Friendly staff

Sales people were great just didn’t have what I was looking for .

We needed to purchase just 2 chairs, a small sale. Salesman went out of his way to check availability, and managed to find 2 that could be delivered within a week.

Friendly and attentive service. Good selection and even better quality.

Paid in full and was promised to have mattress, rails, foot board and head board delivered in 3 days. The mattress, head board,foot board were correct but installers had incorrect rails and never returned after saying they would the next day! Ididn't receive my furniture for months. I had to stop at the store and frequently call to only hear the virus is delaying the delivery. Finally after 3 months my son's bedroom set had been delivered. Bedroom set isn't solid wood and kind of flimsy, but it's stylish.

I was in the middle if a t.v. show when they mentioned how 'it feels poor to sleep on a mattress. ' I immediately remembered that on October 1st of 2021, we walked into the store and PAID for a bed. Today's date? January 19th 2022. The bed was to be delivered in December. We were told that it would once again be pushed back to January 18th. 😒😒😒 Called Ashley's Furniture again to inquire as to why we were 'feeling poor' ??? Still no bed🤔🤔🤔 We asked for a refund and were told that we would now have to go, physically into the store to "prove" that the money would be returned to the right card that they had on file!?!?!?!? ... AS IF THEY RECEIVE THESE CALLS EVERYDAY...SMH As I am aware of "covid-19" and the natural strain that it has taken on small business, I was not aware of the fact that it gave big business names such as Ashley's Furniture the right to hold onto monies paid in good favor in advance for a service that they had to have known was available or not available. I mean, this "is" Ashley's Furniture after all. Where has my money been? How much business did they do with it in the course of roughly 4 months. More than a quarter of a year, and still no bed. I would NEVER do business with this establishment again. I would recommend that anyone with sense about themselves, follow suit. It has been an extremely uncomfortable time for both my wife and myself We are handicapped, after enduring a car accident that left us without the ability to walk for quite some time. After therapy to get back on track. We both have metal in our bodies to remind us of that night. The last thing we need is to be reminded each night with an uncThanks to Ashley's Furniture omfortable night's sleep on a mattress on a floor.

Alesha as always was a great help

We had a great experience at Ashley. Our sales associate Carleen was very knowledgeable about the inventory and help us pick out a living room set that fit our needs and was in stock for fast delivery. I highly recommend.

Christine was very professional and knowledgeable. She discussed the benefits of some furniture over other furniture leaving us very confident in our purchase decision.The store has a wide range of selections for everybody no matter what room your looking to furnish.

Found exactly what I was looking for at a price that was much better than Raymour and Flanigan

John R. took excellent care of us! We had a number of items to order, and he was very patient and provided great recommendations.

Kirk was awesome salesman friendly and knowledgeable

Our salesman, Todd was awesome and explained everything for options on the bedroom set I purchased. They have great prices for Black Friday and I was able to get 60 months at zero percent. This is my second large purchase with Ashley.

Mitchel was so helpful and I was able to get the perfect mattress in and out super quick and easy!

We were welcomed right from the start by James. He was very kind and mild mannered and courteous. He took us back to the recliners and there were many to choose from. James stayed back and waited til I called him over for assistance. Everyone in the store was very nice and the prices already reflected the Good Friday sale.

James is the best !

The manager of the store is really difficult to work with. They really don’t respect long-standing clients. The delivery policy is ridiculous and they have no common sense. I am just going to go to a different store now to not give more of my money to this manager

Customer service is terrible. Make sure you compare store price to the website. Store price was 25% higher. Still waiting for a manager to return my call on how this will be reconciled.

The salesman was very knowledgeable and professional.

Bought a sectional and a bedroom set tonight. The best prices and beautiful furniture. Jasmine our sales girl went above and beyond to get us what we wanted. Jasmine is definitely an asset to your company. Very helpful and knowledgeable was a great experience everyone was friendly and pleasant!

The entire group was super helpful especially Stephen doyle who helped me through the process of rewriting an order done elsewhere that would get to me faster and better quality!

I. Went in today because I purchased a mattress in November and I was having issues with the mattress found out it was defective. Today I met Margaret the assistant manager who was so helpful and did everything she could to help me purchase a new mattress

We had ordered a bedroom set in early June, slated for delivery in early October. We could totally understand that within the pandemic issues. The furniture didn’t arrive until after Christmas that year and the dresser was broken and the hardware on the bottom drawers just fell apart, oil leaked onto the inside frames. The company sent me hardware as if I was a technician and then when I called back to tell them that it was the wrong pieces of hardware they told me I’m not a technician so how would I know what I was talking about. It was all so belligerent. Finally, we were able to exchange the dresser for a new one because obviously we didn’t pay for a broken, unusable dresser. That took until July to get in. So it’s been over one full year since we had purchased this bedroom set. The dresser bottom drawer is awful still and hardware is still broke. I would not recommend Ashley Furniture to anyone. Everything is made over seas and assembled poorly in the states. Customer service is the worst and nobody within the store itself is willing to help. Worst furniture store ever.

Excellent sales associate, friendly atmosphere. HIGHLY RECOMMEND

CHRISTINA C. IS AMAZING!! So helpful, accommodating and genuine!

Super shopping at Ashley Furniture !! Kirk is an "Over the Top" Salesman & all the staff are very friendly. Very Professional. Thanks so much for a great day !!