Ashley Store Harrisburg, PA

Grace was fantastic! She was motivated and eager to help. I will return to the Harrisburg Ashley because of her kindness and effort. Thank you Grace!

We visited the store on Saturday. Ziha was very friendly and easy to work with. She was knowledgeable but not pushy. Very good experience.

Shaq was very nice and easy to deal with.

Gracie was a wonderful sales person. She was extremely knowledgeable about the products, services, and comfort our new furniture would provide. She ran through various financing options and purchase options with us to make our purchase affordable and convenient.

I came in looking for a mattress, and Ziha was very helpful in doing that. I will definitely be back to buy it!

Ziha was amazing! Highly recommend. If anybody wants to come to Ashley's Home store ask for Ziha she is a true expert

Gracie was cordial and professional with us. We truly appreciate our experience at Ashley....

Gracie was our sales associate and I would recommend her highly! She did a Great job explaining all the features of the furniture we were looking at. Can’t wait for the delivery of our new furniture!!! Thank You So Much Gracie!!!’

Xavier - was a great and curtious salesman who helped gather all the furniture i needed and organized my order for the best results. Thank you - the entire team was great and pleasant to work with. Will come back for future purchases for sure.

Xavier was fantastic, very helpful in selecting our new sectional!!!

Shaq is great . He explains everything very pathetically and treat you with respect and kindness. He is great

Very friendly and helpful. Would recommend.

Grace was wonderful help getting a new matress Very knowledgable.

We worked with Delissa who was very helpful and friendly! She made sure we got what we needed for our space . Thankyou !

Shaq and Tony did a great job!

Shaq was AMAZING at his job and Tony was so sweet & real! Very good customer service all around

Ziha was an amazing salesperson!

Great customer service from Delissa. She was very professional and informative, answering all questions involving the items of interest.

Delissa did an amazing job showcasing different furniture within the store. I originally came in for a tv stand and she helped me decide on said tv stand and the matching console table.

My wife and I went to the Ashley Store in Harrisburg, PA today with a pretty good idea of the sofa we wanted. (Our daughter bought it recently in D.C.) The sales representative, Delissa, greeted us as we entered and quickly showed us to the sofa. Nearby was an even better sofa (in our opinion anyway). Delissa explained the current sale and 0% financing option. She answered all of our questions, wrote up the estimate, and took us to the kiosk once we said we wanted to go ahead with the financed purchase. At the kiosk I filled out the form and temporarily unfroze my credit reports at TransUnion, Equifax, and Experian so that the financing application would go through. As soon as the kiosk printed the approval receipt, Delissa wrote up the invoice and we all headed to the sales desk at the back of the store to complete the transaction. The woman there was wonderful, too. (I have forgotten her name, I'm afraid.) Tony, the GM, happened by possibly because of the laughter he was hearing! Thank you everyone for the great sales/purchase experience today.

Had a great experience with Delissa. She walked us around the showroom and showed us what's online to find just the right bar stools for our kitchen. She was very patient and answered all our questions. We'll be back.

Had a pleasant and timely experience. Staff was very helpful and easy to work with.

Delissa was wonderful and very helpful. Webought the set!

Delissa was awesome and gave us 10/10 service! Really appreciate all your help.

I had a very disappointing experience with Ashley Furniture in Harrisburg. Their customer service is extremely poor, and the insurance they sell feels like a complete scam. I purchased outdoor furniture and also paid extra for the insurance plan. When the furniture got damaged and I tried to file a claim, I was told the claim was denied because Ashley incorrectly added the insurance as an indoor plan instead of outdoor. This mistake was made by Ashley, yet I’m the one being penalized. For over a month, I’ve been going in circles. Customer service tells me to call the store, the store tells me to call customer service, and both claim it’s handled by “corporate”—which is completely unreachable by phone or email. No one takes responsibility, and no one resolves the issue. This has been beyond frustrating and exhausting. If something goes wrong with your purchase, don’t expect help or accountability. I will never buy from Ashley again, and I strongly warn others to think twice—especially about their insurance plans. Very disappointed.

Had been spending the weekend searching for a new couch and bed set and came to Ashley’s not having the highest expectations after going to a bunch of other local furniture stores. Was pleasantly greeted by Shaq (not the O’Neal type, but just might have been if you see him in person) and got right to jumping on couches and hearing the explanations of how the couches have new tightly woven fabrics that are washable. I was also impressed by how Shaq was able to jump on the new trampoline fabric under the cushions and not damage the couch to demonstrate how they’re better than the traditional steel spring set up. We then broke a sweat tearing up the cushions on different couches to see how dense the foams were and look at the down feathers in the nicest set. We ended up going with Shaq’s final recommendation of the new hybrid material recliners that are colored like storm clouds. We custom built the pieces as they were a modular set and ordered that night. Shaq was great and in a positive mood the whole night, even though I’m a “special” type of customer that drags out every purchase. After seeing the other local furniture stores go downhill over the years, I was pleasantly surprised to see that Ashley is still pursuing new innovative ways to build furniture to differentiate themselves in the industry. Will be purchasing my next set of furniture from Ashley! Thanks Shaq, see you again soon.

Bridgette was extremely helpful and efficient service

Very easy to work with Bridgette. Super quick and simple process

Shaq was *amazing*. Will be back for sure.

Xavier was fantastic to work with. Super helpful and took his time showing us exactly what we wanted to see. Knowing this is in a room that doesn’t get used often, he listened and didn’t try to push us into something more than we wanted to spend.

I would recommend Xavier Anderson should you need any furniture for you home!

Bridgett was excellent. She walked us through the process and options.

Shaq was very informative with the furniture and helped us find the perfect furniture for our house that has 3 dogs

Ziha was very nice & helpful! Thank you!!

Amazing delisse

My associate Brenda was amazing. She spent an hour with me choosing and pricing items. Best customer service I’ve had in years.

Delissa was amazing! She was attentive, personable, and helped us find exactly what we were looking for. Shout out to Tony as well!

Wonderful experience. Shaq was very helpful. Deserves a raise. Made furniture shopping fun.

Shaq was awesome! Super helpful, knowledgeable and patient. We love our new furniture, too! Thank you!

Xavier was great help me out gave me amazing deal and quality furniture!

Delissa was great to work with at Ashley. Totally recommend!

Delissa was great and helped me find the perfect living room set!

I placed an order with Ashley Furniture and completed payment in August for a sofa and a dining table with chairs. As of December 13, I still have not received the sofa. The delivery date has been rescheduled multiple times, which has been extremely frustrating. This experience has been very disappointing, and I am not satisfied with their customer service or reliability.

Delissa was amazing!

Worked with Ziha at Ashleys in Harrisburg. She was great to work this. Answered all of our questions and helped make the transition to purchasing smooth. Would definitely work with her again for future furniture purchases.

Ziha is very knowledge & polite

Shaq was great!

Shaq was amazing! Very friendly and helpful! He was very knowledgeable about his products!

Bridgette was extremely helpful and efficient when I visited the store.

Bridgette was AMAZING!! She answered all of your questions and she was very attentive! Bridgette also carried a table over for us to see if it would match the furniture that we were getting. Nothing but a POSITIVE EXPERIENCE ALL AROUND!!

Bridgitte was phenomenal! She greeted us at the door and was with us through the whole process. She moved furniture around to help us visualize it in our house. She was so easy to work with and I recommend seeing her if you are in the market for any new furniture!!

Excellent service by Shaq! We visited Ashley to buy dining set, and Shaq explained everything so clearly that it took only 15–20 minutes for us to choose and complete our purchase. Great experience!

Bridgette was absolutely amazing! She took the time to go over multiple sectional options with us so we could turn our basement into the perfect family room! She was wonderful and so patient with our son Isaac as well. It was a pleasure working with her and we will definitely be back to work with her again soon! You are very lucky to have her as an employee!

Shaq was awesome, SO friendly and really understood my needs and budget. I especially appreciated that he didn't try to push me on a protection plan when I told him I didn't want to add one!

Ziaha was very helpful and very knowledgeable.

Zika was very helpful and had lots of knowledge of the products!!

Great service and staff in the store! Ziha was extremely helpful, went out of her way to figure out long distance delivery and helped match online prices. Would highly recommend!

Ziha and all the staff were great!

Shaq was the associate we worked with! He was so kind, had a great sense of humor, and helped us find the perfect furniture for our home!

Bridgette was very helpful, offered options for what I was looking for with no pressure

Bridgette did an amazing job at making us feel comfortable, not feeling rushed and giving us space to talk and look at things. Charles moved furniture so I could see what my furniture set up would look like. That was so very hlepful! In the end we bought more furniture then we planned. After shopping all of the furniture stores in the Harrisburg area we now know the best!

Ziha was super helpful and easily walked us through our purchase!

Xavier was great.

Great pleasant experience

Shaq and Jacob were very helpful and knowledgeable! I feel confident in my new couch purchase!

Thank you so much for your team putting a smile on my daughter and granddaughter's face. I appreciate you going out of your way to make this happen 🙏

Great experience and our sales representative, Ziha, was very helpful.

Gracie, Tony, and Heaven were all great and easy to work with! Very personable, would recommend!

Xavier was great! Greeted us shortly after entering the store, yesterday, asked if there was anything in particular we were looking for. Let us browse around without pressure, checked with us periodically. Once we found what we were looking for, he took care of us! Met the general manager and he was great! We had a great experience, will be back. Can’t wait to our Love Seat and Couch come in!

We were very happy with our experience at Ashley’s working with Shaq. He was patient with us as we came back multiple times to look at furniture and he was very helpful from the start. Can’t wait for our sectional to come in.

Excellent service by Zhia

Gracie was wonderful and TONY WAS EXCEPTIONAL! I WOULD RECOMMEND THEM TO ANYONE!!!

Everyone was attentive

Thanks Delissa

Service was outstanding. Very helpful and attentive. Will definitely be back because of Delissa. Thank you

I had a wonderful experience here at Ashley Home Store! The GM, Tony, was there to greet me and point me in the direction. Delissa was extremely helpful, ensuring all of my questions were answered correctly and that I was happy with my purchase. Heaven was also very helpful and pleasant at Customer Service.

Bought an end table but had a miscommunication on delivery. It turned out to be a floor model and needed to be ordered and then delivered. But the manager at the Union Deposit store, refunded the floor model, and I ended up buying 2 end tables. It really worked out great, since I got the sale price for Black Friday and then another 18% off. Got the two tables for a great price and bought a lamp that really went with tables and we had already had delivered a nice leather, recliner sofa we had bought a few weeks before. The lamp with sale and discounts was over $70 off the tagged price. So it all worked out better than the original purchase and I was very pleased at savings, the quick resolution of the miscommunication, and today, had delivery of the 2 end tables completed our basement family room. Excellent service and resolution of our original purchase a few weeks ago! We have had excellent service and overall experiences at Ashley Union Deposit store. Thanks to all the helpful staff there who are always accommodating and friendly. Get you some great deals on sale-priced items you’ve been waiting to get, before the Holidays, for the family visits! Steve P

Shaq was awesome, polite and knowledgeable.

We had a great experience from beginning to end with Delissa. She was very professional and kind, and not overbearing. Everyone was very kind and friendly.

Xavier was all around great! Helped us zero in quickly to exactly the furniture we wanted. Outstanding customer experience!

Tony help me a was very good

We had the pleasure of working with a young man named Xavier. An extremely helpful and also a pleasure to meet.

Shaq was very knowledgeable and friendly. We bought the Canby sectional. It’s back ordered so I assume that’s because it’s so popular. We’ll have to wait for delivery but I would rather have the right piece than the one that can be there tomorrow. We searched for months at various furniture stores for the perfect sectional, and Ashley’s quality and comfort beat out the rest by far.

Our Retail Sales Associate, Shaq, was AWESOME!! He was very professional and courteous. We will forever enjoy our new chocolate sofa and oversized recliner. The sale was a "SLAM DUNK"!!

Shaq was super friendly and helpful! 10/10 customer service.

Delissa was very helpful when choosing our dining room furniture!

Delissa was very helpful when purchasing our furniture and after we realized the furniture was too big for our room. She’s in the process of helping to expedite another style more suitable for our room!

Tony was great! Nice experience purchasing a new living room set. 😊

Shaq was a great salesman! Professional, friendly and practical! Very pleased with this experience!

Shaq was awesome! Thanks for everything!

I had an amazing experience with Gracie, the store is beautiful, and Gracie is very friendly and attentive and answers any questions you have. Tony is also very friendly and we have a fun time with him. We laughed a lot with him.

Delissa was an excellent sales associate made our buying process and selection very easy!!!!

Xavier did a great job helping me

I’ve never been oversold until this visit. The team at Ashley had went above and beyond. From our salesman Shaq, manager Tony , the women running the show-Gracie and Nicole. I thank you for really creating a fun experience spending money. We needed a new couch and went in dreading the “sales approach “ we knew we were going to get. We didn’t. Tony introduced himself, said that Shaq could help us. Shaq asked a few questions, presented what they had for our needs ,showed our options and walked away. Great personality and knowledgeable. We walked out with the couch, a bed and a frame we didn’t necessarily need but the man totally sold me on it. Really was a good experience!

Gracie did a fabulous job of showing us several floor plans that would work in our space. She made the purchase very easy and smooth. We are super pleased.

I walked in unsure if I was going to be able to find a new recliner to suit my requirements. Grace made the difference in a successful purchase! She took the time to help me work through the give and take necessary. I walked in set on a power and swivel recliner, but after seeing my limited options, helped me realize that today's manual models are dramatically easier to close than my current one. Even though I couldn't sit in the actual recliner that I purchased, she helped me build a "composite" view by having me test out several different models, with each having one of the characteristics of the one I chose.

Xavier was awesome. Had all the info we needed. And set us up perfect for our new sectional! All but the 1 day delivery promise😉 2 days works just as good though! Haha thanks guys!

Shaq is a great salesman. His honesty is what made the sale. Will be going back to Shaq for more furniture in the future.

Stephen was very helpful my husband and I were unsure of what to get . Stephen had so much patience’s he also told us all of options . It took us 2 full days to pick out furniture did I mention we had to bring 4 of our children with us as well ? Lol the experience was great and not overwhelming , I highly recommend Stephen

Gracie at Ashley Furniture Harrisburg is knowledgeable, friendly, and easy to work with. She made buying a mattress a nice experience. We would definitely go there again.

Gracie was amazing in helping us choose a table and chairs to work with our space. She went above and beyond, spending extra time with us taking room design. Could not be more pleased.

Stephen was a great salesperson. Listened to us about what we wanted and took us right to it. Very easy to work with.

We visited several stores looking for sofas. When we visited Ashley our sales man Sean / Shaq was professional and friendly. very knowledgeable of the products explaining all the functions. He took his time with us made us feel very comfortable with our shopping experience. He is a great guy and would highly recommend him to anyone. We are very happy with our selection that we purchased from Ashley.

Purchased a floor item that was for sale and salesman was great help.

Tony was great! Showed me all available recliner options. Great customer support!!

Xavier at the Harrisburg store was great to deal with!

Tony at the harrisberg store was very thoughtful with showing us exactly what we where looking in an efficient and efficient manner despite being a Vikings fan

I had a wonderful experience shopping in this store. Gracie was very helpful, very knowledgeable about the product and patient with us. The quality of their furniture is top notch. I would highly recommend.

Xavier is an amazing sales person! He is knowledgable and has great customer care skills! Will come back to Ashley furniture in Harrisburg PA for future purchases and will look for Xavier! The GM manager, Tony was great too!

Everyone at Ashley’s was more than helpful! We had an excellent experience with Gracie. Her knowledge of the product is incredible & she has as very helpful with pairing pieces!

Great experience with Shaq from Harrisburg location! Great help and was knowledgeable of products and inventory!

Harrisburg PA store experience was fantastic!! The store was clean, the employees were all very friendly and welcoming. We were given space to look around with helpful employees close by to answer any questions. I would return here, and recommend to my family and friends. Many thanks to Delissa, Tony & Jess!!

We had a lovely experience with the employee who showed us the furniture and ordered it for us.

Delissa is one of a kind! She’ll keep you laughing while helping you find that perfect piece of furniture! Will be back to see her again as soon as we move on to the next room!

very pleasant Delissa was very knowledgeable about the sectional and gave us the best deal possible. we were in the harrisburg store

They were very pleasant to talk to.

Managers at Ashley Furniture in Harrisburg were very helpful with getting the exact size we needed for our living room space. 10/10 would recommend visiting this store.

Stephen was a great salesman. He walked us through the process of purchasing our furniture very quickly.

Shaq was very helpful, knowledgeable, and respectful. Enjoyed working with him!

Gracie was very helpful and worked with us until we found what was best suited to our needs. She went above and beyond just selling furniture. Looking forward to receiving my purchase when it arrives.

Delivery in time. Recliner is perfect!

Shaq was absolutely amazing! Excited to get our new couch!

Margo was very patient ,knowledgeable, and so helpful. She really helped my sister and I out with a great deal on our purchases to complement our original furniture pieces. Margo should be Employee of the month. Thank you very much Margo.

She was a wonderful sales person. That’s why I always come back to Ashley Furniture. I get good customer service.

We were very impressed by the quality of furniture and of service that we received from Ashley furniture. Shaq was such a big part of helping us find and purchase our new power reclining sofa and love seat. He was so personable and kind even when dealing with our 2 rowdy children! We will be coming back for our future furniture needs!

Shaq was very friendly & helped us find exactly what we were looking for! Arranged delivery & the whole process was very smooth & easy. We will definitely visit again when we need other furniture!

Great experience with Shaq! Super down to Earth, very friendly, & well knowledgeable! Made the couch search a breeze.

Great customer service and very knowledgeable about products on the floor. So happy with my purchase. Shaq was a cut above all others ask for Shaq if you go there

I want to inform everyone that don’t buy any furniture from here. I bought two sofa and sleeping sofa I did protection plan too they told me everything will be covered but now it has a stain when I claim they denied it.now it’s been only few months but my sofa is really bad.I paid almost 400$ for protection. same situation happened to my friend too .don’t do protection plan from they will just take your money.really scammers

Shaq was great. He showed me exactly what I was looking for and got me a great deal. He wasn't pushy to make a sale. Good experience.

Shaq was very helpful and informative in the store. He also didn’t hesitate to make other suggestions and recommendations for what we were looking for. He was also friendly and personable.

Gracie was a great help. We needed a new smaller dining room table and chairs. She was great helping us find them and mixing together the right chairs and table for what we needed.

Gracie helped us pick out the perfect nursery chair. It was comfortable, affordable, and adorable! Thank you Gracie for walking us around, showing us what’s available, and explaining all the features available.

Gracie was very helpful and great to deal with at Ashley Furniture! She made buying furniture for my mom’s new place easy and enjoyable!

Chris and Stephen were great

Stephen and Pam were great during our visit. Stephen went above and beyond to make sure I had the couch I wanted.

Great prices, Steven was a great help throughout the whole process of purchasing a couch, answered every question and concern. Went smoothly and purchased it right then and there.

Stephen Chris and Shaq were all beyond amazing

Great service, got exactly what we wanted.

Wonderful experience Gracie took excellent care of us and was very very helpful with our process!! We left very satisfied!!

Gracie was great and very patient. I have to wait 4 weeks for the item to arrive so i cant rate the item yet.

Shaq at the Ashley Harrisburg store is an amazing human, and wonderful representative of the company to work with! He has outstanding communication skills, interpersonal skills, and a wealth of knowledge about furniture and what products are best situated for various scenarios. He spent time getting to know my wife and I to understand our furniture needs and provided a variety of options for us to chose from, without any typical sales pressure. We feel as though we didn’t buy furniture, we added furniture to our home and made a friend. He is the best - you’re missing out if you don’t come work with this man!

The gentle man was very informative and explained every answer to questions asked. Would definitely come back.

Terrible experience! We spent over $7,200 on furniture and were lied to about a “free” bed cover that ended up costing us $250. Deliveries were late, wrong items were sent twice, and the staff were rude and dismissive. The delivery team refused to wear shoe covers in our carpeted home—even after explaining it was for religious reasons and for our crawling baby. Customer service offered no help and even threatened to void our warranty. We paid extra for delivery and assembly, yet they refused to remove trash and left us to clean up. Absolutely dishonest, unprofessional, and disrespectful company. Stay far away! If I could give 0 stars, I would.

We just worked with Grace at Ashley and had a phenomenal experience! She helped us find what we wanted and helped work out logistics. She was super helpful, friendly, and patient with us! Her many years of experience show in her great customer service! Would recommend looking for her if you stop in!

I recently had furniture delivered from Ashley and was very disappointed with the experience. I politely asked the delivery crew to wear shoe covers because I have small children and for religious reasons. They refused, and worse, told me that if I did not allow them to assemble the furniture inside with shoes on, my warranty would be void. This was both disrespectful and coercive. A warranty should never be tied to something unrelated like footwear. I hope Ashley reviews its policies and trains its teams to respect reasonable customer requests.

Gracie was fantastic and very helpful

Shaq did a great job of showing me the various options of couches/sofas. Loved that he didn’t push for a more expensive option when I didn’t need it, he actually helped me get a pretty good deal. Can’t wait to see how it looks in my place!

Great place to do business with. The sales person Shaw was the best salesman we have ever dealt with with. No pressure sales and very well organized. Look forward to buying from again

People are very nice and they helped me and my family get my bed and my mirror!!

Thank you Steven and grace

Best furniture buying experience I have ever had in my entire life! Shaq was super efficient and knowledgeable, treated me like I was at home from the moment I entered the door. Chris and Gracie also went above and beyond to expedite the financial process. I would 100% recommend Ashley furniture in Harrisburg, PA to anyone that is considering shopping for furniture! ❤️

Steve is awesome! Lol

Delissa was AWESOME!

Great experience with Xavier while shopping and with Gracie while checking out. Xavier was friendly and attentive without being pushy! It was a pleasure working with him!

Multiple Wrong orders, Various time delays and a product that should have been here by now. I had a Ashly credit card that asked to be canceled and Ashly canceled card and my account. Ashly is not a good word and who knows when our new bed will arrive.

Shaq was very helpful

Gracie was very easy to work with. She was patient, knowledgeable, pleasant and professional.

Gracie was very helpful. She was polite, professional, and efficient.

So thankful to have met Shaq! He was extremely helpful and friendly and went above and beyond to get us the couch we needed. Would not have had as great an experience if it was not for him!!

Shaq, Chris and Pamela were great!! I would recommend Ashley Furniture and their services to everyone!!

Shaq helped me pick a mattress today and he was very professional and courteous. I’m very happy with the service!

Hello, I would like to appreciate the customer service I received from Chris who works at the Union Deposit location. I called and had a lengthy discussion, very helpful and provided the answers to all my question. I drove to location and made the deal on purchasing my Loveseat and Ottoman. I had another question on Bar Stools and he said Ashley's carry a variety of Barstools. I would be visiting again when my breakfast bar is complete. Thanks Chris

Xavier was very helpful! He was patient with answering all my questions.

Stephen was fantastic and helpful!

I had a fantastic experience at the furniture store thanks to Shaq! He greeted us with a warm smile and was incredibly knowledgeable about the products. Shaq took the time to understand our needs and offered great suggestions without any pressure. The delivery was smooth, and he even followed up to ensure I was satisfied. If you're in the market for furniture, definitely visit Shaq for exceptional service!

We went to do shopping for my new house and Gracie helped us out we had really good time

Shaq was the man. A lot of knowledge

Cody Cutler from 5950 Carlisle Pike, Mechanicsburg, PA 17050 Ashley branch provided great service. I was able to get a great patio set with no issue. He answered all of our questions quickly and it was a hassle free buying experience.

The salesperson Stephen was wonderful and really listed to my needs for a dining set.

Stephan was really helpful to us find what we need.

Stephen was amazing and got us a great deal on all of the furniture for our new house!!!

Delissa and Gracie made our furniture shopping experience great! We feel confident that our selections will be delivered and set up with care. We appreciate their attention to our needs and assistance with the purchase. Gracie especially went out of her way to help us and is a big reason we purchased from your store!

Stephen was great! He helped us find an awesome sectional and a bedroom set! Delisse and Pamela were also very helpful!

Overpriced. Won't price match

Sales associate was completely clueless and then tried to blatantly lie to avoid price matching. I got up and walked out. Order online to avoid their scams

Very friendly group of people, that, I would buy from again! Abe is a funny guy, that makes you feel really good,about purchasing furniture from Ashley's.

We popped in just browsing for a sofa. Gracie greeted us right away and let us know she was available for any questions we had. She checked in on us but also gave the space we needed to browse. We ended up purchasing a sofa and loveseat set because it was exactly what we were looking for, and it was a no pressure situation.

Customer service was great. Sales person was very knowledgeable and helpful. Delivery people were very courteous and very efficient.

Delissa is very knowledgeable & patient. Thanks. Can't wait to go again!

Was able to find a nice couch with the help of Chris, he was able to answer my questions about the protection plan and was quick with getting us rung up with Delicia. Thanks Chris!

Stephen is fabulous!! The best customer service and all around wonderful person. Delissa is also fantastic! They made buying furniture super easy and the kids walked away saying they love coming to Ashley Homestore

Worked with Stephen and Delissa. They were great. Easy and a gave us a good deal. We'll be back!

Chris Hunt was great. Chris was very friendly and helped us find exactly what we needed in a timely matter. I love going to Ashley.

Christopher hunt was very helpful. Greeted us within 2 minutes of being in the store. He helped us find the right mattress and answered all questions to the best of the ability. He was so good we even walked out with a pillow and mattresses protector. Thanks so much for all your help!

Chris was very helpful and knowledgeable without being pushy. Great selection.

Walked in today looking for a couch and the friendly salesman, Chris, met us right at the door. Chris listened to what we wanted and took us directly to the couches we would have picked out. The 2nd couch he showed us was exactly what we wanted. He helped us to build the modular pieces exactly as we wanted it and gave us a great price and free delivery/installation! I give him 5 stars for good service, his overall knowledge and for being helpful and patient during the entire process.

Unbelievable experience, great price and great service. Will be returning for whatever else we might need to furnish.

Chris was very professional and helpful. He listened to our specific needs and showed us a range of options to pick from.

Christopher was a great help! He was very patient and professional with me. Also, gave very detailed info on each sectional we looked at. Go to him for amazing customer service!

Stephen was great. Not pushy.

Great experience with Delisa

We had such a great experience with Delisa!!

Stephen and Pamela were wonderful, they helped us find exactly what we were looking for in a timely efficient manner.

Ask for Chris Hunt

Chris was a great help while picking out furniture and and coordinating delivery.

Christopher Hunt was helpful. Thanks

Stephen was wonderful to work with and he found us exactly what we were looking for at the best price.

Thanks to Chris for helping me with my living room set purchase he was very patient with me very good customer service as well thanks for a great shopping experience

Stephen was great!

Stephen was very helpful and polite. Definitely will return.

Stephen was fantastic and accommodating with the purchase of our living room set. Highly recommended!

I was very disappointed with my recent experience at Ashley Home Furniture. I drove an hour south to visit the store with the intention of purchasing a patio set, only to be told they couldn't sell to me because my address falls outside their district. I live roughly equal distance between two locations, yet I was turned away and told I’d have to drive another hour and a half to a different store. It felt like a complete waste of time and effort. It’s frustrating that a national retailer would have such restrictive and inconvenient policies. Should also note: check online pricing, store pricing is not inline with online pricing.

Stephen was very nice and knowledgeable.

Chris was amazing!! Great customer service. Very polite and answered all my questions thank you Chris!!!

Stephen was amazing! Helped me find furniture that matched what I had envisioned and within my budget.

Chris was great! Easy to work with and got me an amazing deal. Ask for him when you stop in.

(Translated by Google) Excellent service Stephen (Original) Excelent servicio Stephen

Axel was great, and very helpful, we walked out with a living room set

Cody Cutler was incredibly helpful. He took the time to explain all the options available to us. We will definitely be back after we take some measurements of our space. We need to get a sofa and dining set within the next two weeks and this was the best experience shooing for furniture thus far!

We had an amazing experience with Christopher Hunt , he made our sofa shopping experience much easier! Thank you Chris !

Cody was so helpful in the process of buying our new couch! He made sure if he didn’t know something he asked the right people! I feel I got all the important information from him!! Thanks Cody!!

Cody and Chris were both very helpful. They were able to address all of our questions. We purchased a power lift recliner.

I had a very warm, welcoming and helpful experience on my venture to finding a new bed and bed frame at Ashley. There was a nice gentleman upfront who guided me with a lovely introduction to the mattress section. Delissa showed me around and went over a couple of pricings for options I was looking at, following through the process with me until leaving. She gave me her pen everytime I needed one, made sure paperwork went correctly, answered all my questions and concerns while checking in on me throughout my search. Lovely experience!

Chris was great, we really grilled him but he stood strong and got through our tough shopping. Ashley helped seal the deal. Thank you as well to the manager who helped get the rest of our issues sorted. Great time over all and they have some high quality furniture.

Stephan was great!

I was helped by Cody, and let me tell you: he is an amazing salesman. I was overwhelmed with the multiple options of bed frames when I first came in the store. I was immediately greeted by Cody and was asked if I needed assistance with anything. Cody understood my concerns, and went above and beyond trying to help me find the perfect bed frame I pictured in my mind. Most importantly, Cody was very patient and did not rush me despite me taking forever to pick one out. Cody is the REAL definition of a salesperson. He handled the situation so well I believe he should be promoted! 5/5 stars to Cody, and thank you for the awesome experience. Don't think. Ask for Cody Cutler, and he'll take care of you

Had a great experience with Stephen. Worked within our budget to get us exactly what we were looking for. We will be return customers to this location!

the sales lady Gracie was very helpful and gave us wonderful discounts! it was a great shopping experience!

Cody was super helpful in giving me information and helping to find furniture that I would like

Thank you so much Cody Cutler (Union deposit) Your patience and expertise made our visit fast, easy and stress free. We appreciate your attentiveness. Again thank you

After several employees walked by me or gave me awkward looks, Cody Cutler greeted me with a smile and began to assist me with my living room furniture search. He gave me insight on different furniture colors that would work well in my home, and gave suggestions on how to place furniture as well. Cody was very patient with me and my extreme indecisiveness; and I really appreciated his expertise on the different fabrics and designs he showed me in the store. Overall, Cody did an amazing job assisting me with my furniture search, and I’m grateful for the awesome customer service experience I had with him.

Great salesman! Super fun to talk to and get a long with! Look forward to working with Cody soon.

Delivery was ahead of schedule, but received ample notice that it would be early. No issues

Great store to shop at. Great prices. Good sales associates.

Axel was great if I ever decided to come back I would work with him. Unfortunately the delivery service they used completely turned me off because they made no attempt to try in bring it in. Instead they pulled it straight in and said oh we can't do it. If you give us 300.00 dollars we'll take it apart. I declined and said I just had furniture removed the same size out that door and sat on the side of the road. Even pointed it out to them. They then said we'll pull it over the balcony for 100.00 dollars and atp I refused service because they just wanted side money. I called the store and they said no do not pay them to do that that is not how it works. I had to wait to get another delivery date and they are saying I have to wait almost another 2 weeks. I'm so flipping ticked off and disappointed. Now I'm off to look for furniture that can be delivered next week. Never again.

Im only putting 5 stars because when I walked in an associate walked away and Axel was the one that came towards me to help me shop for my furniture which I’m excited for!!!

Delissa is the best. She made us happy customers.

Delissa was amazing! And VERY patient with us trying out the couches and trying to figure out what fits us best.

Stephen was a huge help in getting the bed we wanted.

I truly appreciated Chris and Tasjah they were kind very knowledgeable about their work and I enjoyed talking to them about my purchase of my sofa bed and rocker I was very happy and satisfied with it I will tell friends family to ask for Chris a very kind and caring person thank you Chris and Tasjah.

Very professional and polite salesperson lady

(Translated by Google) Very kind associate Alex charismatic (Original) Muy amable el asociado Alex carismático

Chris and Taja helped me immensely and listened to me.

Axel was very generous with us! He was able to accommodate our needs and understand our home enough to provide the best option without pressure to sell! He answered all of our questions well and provided transparency throughout the entire process!

Axel, a highly knowledgeable furniture expert at Ashley’s Furniture Store, is well-versed in the intricacies of furniture design and its accompanying side pieces. Should you decide to make a purchase, they have dedicated staff that will be more than happy to provide you with any necessary information or assistance.

Gracie was excellent spent time with us and really assisted with and helped with everything. Gracie went above and beyond today

My experience with Chris was great! He was so helpful.

Gracie did a great job working with me

Gracie was great to work with, not pushy at all, and very informative and personable! Gave us our space to think and discuss without hovering over us!

Stephen was so helpful. Helped me find just what my family needed.

Just purchased a sectional at the Harrisburg location. Axel was awesome. He was so patient , very knowledgeable and answering all my questions that I had. Most of all, Axel had a great personality and was very funny. Made my shopping experience even better at Ashley Homestore. Highly recommend.

Great professional staff. Great sales person. Axel!

Axel did an awesome job helping us select the furniture pieces we were looking for. He was courteous, professional and had excellent product knowledge!

stephen was a pleasure to work with, very informative and helpful.

We had a great shopping experience during their president’s day sale. We got fantastic deals on a sectional with oversized ottoman and a new kitchen table and chairs. Donna was super patient and helped us choose the best pieces to fit our lifestyle and figure out financing. I would highly recommend her to anyone!

My experience with Ashley homestore was great. The sales representative by the name of Axel was very friendly and informative. I will strongly recommend others to shop at Ashley for furniture.

Gracie was fantastic, very knowledgeable. Also very flexible with payment options making the purchase much more manageable. Highly recommend.

Axle was super friendly and very helpful. Thank you for great service!

Steven was a great sales person

Ordered a sofa bed that was delivered today. Delivery people where in a huge hurry, took several chunks of wood out of my baseboards and a large gash in my handrail going up the steps. Also took a huge chunk out of my wall. Took pictures off my wall and threw them against a TV set. Will never shoo at Ashley's again.

Axel Ortiz made my experience shopping for a recliner effortless and would highly recommend him to anyone looking for a new piece of furniture.

Excellent customer service and beautiful quality furniture!!!!

Jordan is helpful and friendly. Also, stayed within my budget.

Jordan was very helpful and the rest of the staff were as well!

Axel was absolutely the best salesman I’ve ever worked with! I even made sure to come back on a day he works because I only wanted to work with him! Highly suggest checking out this store & ask for Axel while you’re there!

We had a great experience today at Ashley Furniture store. Stephen was very helpful and funny.

Stephen helped me find everything I needed and provided a lovely experience! 😁

Rob answered all my questions and took his time to show all of the tables. He was very personable.

Everyone was extremely helpful and friendly. They were not pushy at all and helped us with what we wanted. Steven was excellent and would work with him again.

Stephen is very informative and nice guy. He made the purchase very easy and in affordable manner. I like to thank him and Ashley for our first purchase.

Great service from Stephen and Tony! Walked out with a good deal and a great buy.

Axel was awesome and very accommodating!

Worst customer service experience ever!

Stephen and Tony were excellent. Made this sale effortless.

Everyone was was great! Thank you Axel for working with me!!

Chris was a great worker and he made sure I got the items I needed!! Thanks Chris you have great customer service experience

Work with the most intelligent kind and amazing sales person today Delissa wasn’t just helpful but very knowledgeable on her furniture she knew exactly what we were looking for. I would recommend her. So anybody who’s going to buy furniture at Ashley’s on union deposit road ask for Delissa she knows her stuff😊

We worked with Stephen buying a dining set. He was fantastic! Friendly, attentive and got us a great deal! We made a new friend while getting a great deal!!!! Thank you! Stephen!!!

We had the pleasure of working with Rico when we came into the infamous "Ashley Furniture" for our first time. He was very informative while also giving us personal space to shop around. Very friendly and professional and polite. We came in today to make our purchase and couldnt be happier with the outcome. We will be come here for all future furniture needs. 😁😁😁

Nothing but good things to share about this location. This was third time visiting this location to replace some older furniture in our home. Each representative was welcoming and helpful to our search for our furniture pieces. Delivery was promised at a convenient date and done professionally by the crew. Shoutout to Steven who was helpful with finding our pieces and making the process pain free.

Delissa greeted me from the door. When I explained what price range I wanted and the style of sofa she went out of her way to find it. The transaction was smooth and I'm getting the sofa and loveseat delivered on Saturday!

Stephen was awesome! He was so helpful, and we were able to find just what I was looking for.

manager was very nice and everyone is welcoming.

Stephen was the best! Professional, knowledgeable and great customer service.

Jordan was absolutely a sweetheart to work with.

Stephen was great! Quick and easy.

Stephan was excellent to work with and very helpful!

Great service. Stephen was great. Highly recommended!

Sales staff and management were very helpful.

Jordan was amazing helping us find a new bedroom set and couch!! He’s truly a great value to your company!

Stephen was a delight and made our furniture shopping /buying experience easy!

Stephen was extremely insightful and helpful. He was also able to get us a great deal!

Stephen was amazing and got us a great deal.

Stephen is very knowledgeable in helping me select bedroom furniture, dining set, a new sleeper sofa in addition to a new mattress! Highly recommend!!!!!!

Ordered a bedroom set, the sales person forgot to order the rails for the bed. Delivery men unable to put bed together. We have to wait 3 more weeks for the correct bed and all it's parts. Paid for the bedroom set with Ashley's credit plan but couldn't add the missing parts to the credit plan. We were required to pay up front for the missing part. No one apologize for there error or attempted to get part in reasonable time frame. I'll bate they try to make us pay another white glove delivery charge again. Very dissatisfied.

Great the Sales Representative was kind patient and knowledgeable thank you:)

Stephen provided great services! They were very attentive and friendly! He was very kind and thorough. He took the time to explain pricing. Great customer service.

Excellent service. Appreciated diversity of staff.

The staff was very accommodating and patient while my wife and I explained what we were looking for. After exhausting many options, they didn't give up and pulled out a grid to illustrate the exact layout we wanted and then set up some options that met the space measurements we needed. When it was all said and done, we left with a smile on our faces and an order for our new furniture. Very happy with the service we received and lookingforward to our delivery in the next few weeks.

Axel. Very nice and had a great Experience. I love axel customer service .

Great experience and very friendly service! Delissa was very knowledgeable! Will definitely recommend

Delissa was wonderful! She was extremely helpful and easy to work with! Tony was also extremely helpful! We will be back!!

This was a great experience today at Ashley Store with Stephen Kwong! Thanks for all the help and great info!

axel was an amazing salesman! the whole process went smoothly and he was very accommodating :)

stephen kwong was fantastic!

Stephen was super helpful with helping us find a new ottoman for our living room!

From my side zero star

Once purchase something and pay for it they don't want to listen a single word .Ashley Store was my favorite since 2017 but not now anymore. Anybody want to purchase anything from Ashley keep in mind it would be Final Sale no return no exchange buy it from other store where return and exchange could be more easy .Return and exchange could be like impossible ...

Jordan was very patient with me as I was looking for a new living room set. He was knowledgeable and polite. I’d recommend him to anyone

Tony and Delissa were extremely helpful and knowledgeable in assisting me select the perfect mattress. They were very patient and friendly and a great team!

Axel Ortiz was great. He took time to understand what I wanted and what price range I was looking for and found a great dining room set that I love. Chelsea Steven’s in customer service was understanding and took time to make sure I understood the financing and how the warranty works.

Ashley Union Deposit, Harrisburg, PA. Beware of the store policies! I received a defective platform bed and it took a lot of back and forth communication to get to a call to schedule for the bed to be "retrieved" from my home, where it was in the way because it couldn't be set up. They don't want to give you your money back, so don't buy unless you're 100% sure--read the back of the receipt before signing ANYTHING. I also highly recommend paying for them to install so you know if you have a problem, on the spot. Send it back right then and there, if it isn't right! The bed I purchased for $799 was poorly made, isn't made or stocked locally, probably isn't even made in the USA. Defective merchandise should automatically warrant a refund. Period. Without making you fight for it. They did refund all of my cost of the bed, less the delivery fee to bring it and an exaggerated fee of $150 to "retrieve" it, when I finally got that far with them. What you can't see in my photos was that the headboard wasn't square or straight and it didn't stand properly on the right side. I didn't want another one of this same quality, in my home.

Very easy process Axel helped and knew exactly what I wanted

Axel was so friendly and had a great sense of humor. He was very helpful and assisted me with everything I was looking for.

Had a fantastic experience when purchasing our new mattresses. Thank you Jordan Jackson for making this easy and comfortable. Very pleasant experience. Also thank you to Tony store manager who was like talking to an old friend.

We had the pleasure of working with Stephen and Andy today, they helped us find great price on a bed we loved. Absolute pleasure.

Delissa was amazing help. She was very patient and was very thorough in helping us come to a final decision.

Stephen was very professional and patient with us while we shopping!

Jordan is an amazing sales rep for Ashley. You are very lucky to have him on staff!!!

Thank you Delissa for all your help, you made our shopping experience at Ashley’s easy and fun

Stephen was super helpful and went above and beyond!!!

Delissa was exceptional to work with! Found my daughter’s bedroom suit with ease!

I recently came to Ashley Furniture and an employee named Jordan was great. Helped me very kindly and it was a great experience. Definitely coming back.

Stephen was really polite, humble and helpful. He helped us alot in finding the best for is

Great store and team, Stephen especially was excellent and very helpful.

Stephen is very knowledgeable & also gave the best customer service ❤️

Stephen was amazing, thanks for your help

Stephen was soooo helpful with trying to match the colors for our home

Thanks for your help Jordan!!

Stephen was very helpful and worked with us to get what we needed.

Stephen was very helpful and knowledgeable in his presentation, and would highly recommend their services.

Ziha Duffie was extremely helpful and knowledgeable… I will definitely contact her again when I’m shopping for any household furnishings and decorations!!!

Ziha was so friendly and helpful. I’m definitely coming back because of her! :)

Delissa was very helpful a g knowledgeable about the mattress I would recommend her to anyone go see her at Ashley home store on union deposit

Stephen was great and was very helpful

Super helpful, super great to work with & the furniture was great quality!

Stephen was great!

On vacation and the hotel pillow was horrible!!! Stopped at Ashley to look at their options. Ziha was our salesperson and she was awesome!! Showed us the various options that they carry in stock. Commiserated with me about the ones that I might have wanted but they are not stocked. Knowledgeable, extremely personable while never losing her professionalism. Due to some computer issues I can’t give the store 5 stars but I will give 5 to Ziha!

Stephen was fantastic!!!

Donna was wonderful at finding all the best deals for us. Would recommend to anyone!

Donna is super helpful, I explained what I was looking for, she searched until she found what I was looking for. I thank you very much for the patience and service you provided me.

Great service! Love our purchase! Ziha was a great consultant and took her time to show us all our options. She was an honestly salesperson that truly wanted to sell us the best mattress.

We had a wonderful experience. Ziha was friendly and helpful.

Great service by Ziha Duffie. She gave us time to think and discuss and wasn’t pushing anything even during a long mattress process. Very honest consultant to talk to. Great experience.

Stephen was amazing and super fun to work with! We will be buying from him!

Donna was SUPER helpful. We were buying for our son and she helped us get what he needed. So kind and helpful!!

Stephen was very helpful with making sure my purchases would fit into my small doorway!

Stephen was amazing! Incredibly helpful! Highly recommend!

Stephen was very friendly and knowledgeable! Great personality

Stephen was very helpful and knowledgeable. I would highly recommend his services and would purchase from Ashley’s again.

Delisse made our experience at Ashley flawless! Her energy was contagious. We will shop at Ashley again!

Stephen was awesome. Very helpful and answered all of my questions.

Spoke with Stephen today, super helpful and gave great info finding a couch that comfortable within our price range. Thank you!

Stephen was exceptional in helping us look for furniture.

Ziha was friendly, knowledgeable, and very helpful. Made our experience great.

Thanks so much Shirley for helping us pick out the perfect sleeper sofa!

Stephen was very helpful, we had a great experience!

I visited Ashley Furniture today in search of a sectional I had seen online. From the moment I walked in, I was greeted by Stephen, who was exceptionally helpful and attentive. Although the store didn't have the exact sectional I was looking for, Stephen went above and beyond to show me other options that matched the description of the photo I showed him. While I didn't make a purchase today, I was impressed by Stephen's friendliness and professionalism. He even took my phone number and promised to follow up with me in about a month or so to check in. Stephen’s excellent customer service definitely deserves a five-star review. Thank you, Stephen, for making my visit a pleasant experience!

Stephen was great and knowledgeable

Friendly, informative, courteous. Smooth transaction. Music knowledge a plus.

Shirley was friendly, knowledgeable and patient.

We went to browse at Ashley Homestore and ended up making a purchase with the help of Sales Associate Delissa. She gave us our space to look around, asked us if we needed assistance only once, and remained ready to help when we had questions. She was also lots of fun and made the experience very enjoyable!

Shirley at Ashley is AMAZING! SO much help in our new couch purchase. Cannot wait to get it home!

Great visit! Staff, particularly Delisa, was attentive and very helpful.

Shirley Andre was an extremely helpful and professional salesperson I would recommend anyone looking for furniture or looking to to complete a look she's very helpful going to see her my suggestion five stars

Our salesperson Shirley did an amazing job helping us find exactly what we needed. They also found furniture available by the dates we needed them and found additional discounts. We are so grateful for their service!

Shirley was a very pleasant,professional and wonderful associate. Love this store. Great job!!

My recent experience buying furniture from Ashley’s was absolutely top notch from the moment I walked in the door! I was immediately and pleasantly greeted by an associate named Ziha. And when I tell you, she is everything you seek in someone assisting you with a purchase.Words are almost a disservice to how incredible she actually is. Not only was she attentive and professional, she was funny and honest. I never once felt rushed or like I was being an inconvenience. We were also joined by the store manager, Sarah, who was also super great in all the same ways! By the end of my experience, from beginning to the delivery of my new living and dining set, was truly a wonderful experience. Ziha, Sarah, and the team at Ashley’s has made this store my first stop shop for anything they may carry. And I will happily use my new Ashley’s credit card. As for my purchase , I am beyond satisfied (Photo is a picture I took from the showroom, but it’s what I bought) :-)

Shirley was extremely helpful and got us taken care of quickly! Great service!

I had just about given up on finding the chair I wanted, but the Ashley store and saleswoman Shirley saved the day! I described what I was interested in, and Shirley took me around the showroom and pointed out 7 possibilities! The showroom was clean, well-lit, and nicely set up. Shirley was friendly, knowledgeable, and not pushy. Sales manager Gracie was accommodating and helpful; she explained warranty and delivery options. Nothing bad to say here -- I had a great experience and found the chair I wanted!

Our salesman Mark was amazing! He showed us everything we asked. All questions were answered in great detail. He actually listened to us and understood the inventory in the store and matched it to our request. He was very friendly and easy to work with. Do not hesitate to visit the store and ask for him. I’ll be back again for sure when we get more furniture.

I had a great experience with Anaya (my bad if the name is spelled wrong) this weekend with my mom and fiancé. She was able to answer all of our questions quickly and provide us with great suggestions on how to decorate our new home. I highly recommend working with her on your next visit.

Delissa was amazing in helping me find the bedroom set I needed at a good price. Thank you!

Super customer service

Delissa and Grace helped us out and were so patient and helped us find exactly what we were looking for.

I was so pleased with the service I received from Delissa she went above and beyond to help me and my wife find the perfect bed suit we were very impressed with the quality of the product we pick out. If you need any helping finding furniture Delissa is your number one girl

Shirley Andre was very nice and helpful when I visited the store.

delissa was very nice and very helpful with what I was looking for .answered all questions I had .

Beware do not except furniture when delivered that need repair. Ashley furniture, technician do not work with their customers. 3 times they scheduled my appointmet and 3 times they canceled.the 4th time they hired another company. They called to schedule with a date and a time and they asked what's a good time for them to come out.I told them after 2 pm, cause I work. 2 days before my appointment. Someone called To tell me they are coming out between 8:30am and 10:30 now things change with this other company. Ashley furniture does not have sympathy for their customers. I purchased a Mattress from another company. Guess what they give their customers 100 days for customer satisfaction to return or replace. Ashley gave me 72 hours. Good luck, I will not purchase a thing from this company

Don’t ever shop there. They don’t properly inform you of their return policy. When you do need something returned, it takes them forever to do so. They do not communicate well. And they wait until you’re in the store to actually tell you that there’s an issue.

Quick and easy process! Delissa helped us mix and match our options till we found a couch we loved!

Shirley is very nice and helpful to me I like the way she act with customers that make them thinking about came back to Ashely and purchase. Hiba abdalla .

After finding the reclining loveseat online, I visited the Harrisburg location to check it out and make a purchase. Shirley greeted me as I walked in and led me right to the one I was looking for. The price was different from the online price and she graciously looked into matching that price for me. She was very helpful and patient, answering all my annoying questions with a smile, and got me set up and checked out in no time. Everyone there was very friendly and informative. If you are looking for a new sofa, go in and ask Shirley to help you!

I bought funiture only a year and a half ago with their protection plan. One of the dining room chairs broke by sitting in it and they won't cover it or even give me a discount on a new chair. Took weeks for them to say we can only cover parts not labor. I'm good on that. Customers deserve better!!!

From start to finish Delissa has been very patient, kind and friendly. Very attentive and knowledgeable in the products sold from Ashley’s!!! I would highly recommend choosing her as your sales person. Greeted me with a smile the whole way through the process!

Mark sproat did a great job, thank you

On 5/16/2024 I came into this store to buy a dining room set. I researched the model online prior to walking into the store and thought it was a going to be a seamless transaction. I was surprised that the store was selling the same exact set I wanted for over $300 more than the Ashley furniture website. The sales reps claimed Skylar the manager would price match it for me and asked me to wait. Skylar never came… the rep then said Skylar would send me a link within an hour to purchase the set online but I had to do it within an hour or the price would increase at 6 pm. The link never came nor did I receive a follow-up call. The sales rep seemed new and very pleasant however the store seems grossly mismanaged. I drove approximately three miles to Raymour and Flanagan and purchased the same exact dining room set. It had a different name but was the same exact table and chairs. I paid around $39 more for the set and more for delivery but I would rather patronize a company that values my business.

I recently went to Ashley because I needed to furnish my apartment. Mark greeted me at the door & was very helpful and courteous. He made a stressful situation a little easier...... Thanks Mark 😊👍

My wife and I recently visited the Union Deposit store and already knew the items we were looking for. Mark Sproat happily greeted us as we walked in and was very helpful in showing us what we had come into the store looking for. He was very personable and made the process very easy. I’d highly recommend this location for any of your furniture needs.

Where do I begin. Mark is an excellent sale representative. He was knowledgeable and friendly. He had practical recommendations. I left the store after a huge purchase and a feeling of great satisfaction. Overall his jovial personality made this furniture shopping all worth the while.

Mark was sick helped out great with me and my mom and set everything up nicely

Mark was fabulous at the Ashley HomeStore in Harrisburg Pennsylvania, very professional and very helpful in my purchase and inquiry.

My wife and I had great help from Melissa in finding a sectional today. Glad we were able to get what we wanted and needed. We've never had an issue at any Ashley stores. Great chain.

Delissa was very helpful and answered all our questions! Looking forward to getting our chairs!

Delissa was super attentive and extra sweet. I'd recommend her for all your furniture needs. I bought my daughter a bedroom set and I bought a new new tv stand. Can't wait for them to be delivered. Go ask for Delissa!

Taja and Sarah were both extremely patient and helpful during our visit! My partner and I had some different wants and they helped us find something that satisfies both our needs, as well as our budget! Will definitely be coming back here next time we need furniture!

Overpriced and not much of a selection

What a pathetic joke!

I had a wonderful experience at the store, everyone was very helpful and took the time to answer all my questions especially the associate Ziha. She made my shopping experience enjoyable and was very informative about the sofa I purchased. I definitely would shop there again. 😊

OUR SALES GIRL AT Ashley Furniture UNION DEPOSIT RD, ZIA WAS OUTSTANDING. SHE HELPED ANSWER OUR QUESTIONS AND FOUND US A DINING SET THAT IS PERFECT FOR US. WE DID NOT LIKE THE CHAIRS THAT CAME WITH THE TABLE BUT SHE FOUND CHAIRS FROM ANOTHER SET THAT COMLIMENTED THE TABLE AND SHE MADE A SALE!

Delissa and Sarah helped us out so much when picking out a bed set. They were patient and worked with us.

Inziha was very helpful and showed us around! she helped us understand how the sale pricing and delivery works

We were shopping for a new mattress. We worked with Ziha. She was extremely helpful and explained the different products. We appreciated her patience and professionalism.

Sales representative, Inziha was knowledgeable, courteous, present for answering questions but also gave us privacy to discuss and make decisions without feeling pressured. It was a good experience and I'd return to this store.

The price was good, the product I love, the service was good, delivery was ok. (Rushed, didn’t speak English hard to understand) but the worse part was they actually delivered the wrong facing chaise. It’s ok I made it work, but it’s clear the communication here between customers staff and the delivery company are pretty poor

If you live in Mifflin county, PA they will not deliver your furniture go to my area go to Altoona Ashley Furniture instead if you live near state college aka Penn state university for home delivery, am not driving to Maryland either... when I move to Mifflin County, PA we had to rent a Enterprise Van and the owner some old guy was playing the cheap game and didn't want to pay for rental van until my dad write him a letter he mail us a check for us to rent a van and I had to manually deliver ourselves our own furniture 70 miles away am not doing that again, am not the bad guy here just telling it straight that's all over and out...

I been calling the store for a few days now. Unable to get ahold of anyone. The voicemail box is full. If you try to get an operator or use the directory it just sends you back to the same voicemail. So, I called the 866 number and got an automated system that after verifying me transferred me to the same store that no one will answer.

First time visit to Ashley's. Saleslady Inziha was very professional, friendly, & helpful. I would highly recommend them.

Bought furnature from here. Paid for NEW furnature but they delivered refurbished. Good luck getting it replaced had terrible customer service. Everything is done through emails at coorporate. A coustomer service manager, named Wade, did not honor the resolution and yelled at me over the phone because I went to the other location and found a better refurbished peice and asked if it could be swapped out. He also refused to call me back to resolve the issue. This has been an ongoing issue for a year now. If you buy from here double check that your getting what you paid for. All 3 bedroom peice were refurbished and came with peices missing and chips out of the wood. would not recomend to anyone! Better off buying consignment furnature then from here.

Very unprofessional! No one ever answers the phone, we’ve been trying to return a piece and get a different piece for over a month and we keep getting the run around. They don’t notate the account properly and are a big HASSLE! Very disappointed and dissatisfied!

I highly recommend this store hands down the best customer service. Ask for Ziha, she helped us pick out all our furniture for our newly built house. Made our purchasing process much easier!!

Ziya was fantastic! She made us feel at ease and answered any question we had. Bob was also very helpful and we are grateful for their professionalism and service.

I had the worst experience with Ashley at this store. On 9/8/2023 I purchased three bed sets. I was told that there would be a split delivery since some items were unavailable in the store. So, the mattresses and foundations would be delivered first; the bedroom sets should be delivered by the 1st or 2nd week of October. I agreed to this “longer than I expected” time-frame. After receiving the foundations and mattresses, I realized that the foundations height appeared to be a bit too much, so I went back to the store and told a store representative and told her that we were worried the beds would be too high for us. Her response was that I shouldn’t worry because the frames of the beds I bought are very low so the bed height would be just fine. I believed her. Bedroom sets finally arrived last Thursday (9 weeks after the purchase day!) and, as I was worried about, beds are too high that we almost have to climb to get over them! I should also mention that since I had not been given any updates about the expected delivery of the bedroom sets, I tried calling many times. Either no one responded or the response was “You should get your items either next week or the following”, which didn’t happen! Also, since the invoice I received included only one Night Stand instead of two, I called the store and requested to add another one. I was told to make the payment in-store or online. I did it online so I expected two night stands upon delivery day but I only got one! To sum up, here are the reasons for anyone to be frustrated and regret the decision to buy furniture from this store: 1. Wrong information about bed heights and the consequences of this mistake by the store rep. 2. Not providing any updates about the changes in the expected delivery date nor responding to phone calls. 3. Not delivering the 2nd night stand.

My family went in to buy a dining table set and Ashley went above and beyond to assist us in finding exactly what we were looking for. She was helpful, informative, and friendly.

Ashley was very helpful!

I went to Ashley's store and I was helped by ziha she's was very helpful I recommend ziha every time..

Today I met a wonderful store associate named Ashley she was one of the most helpful person I've met in a while Ashley helped me with every question I had around the store and I will be looking forward to receiving her help on my next visit

The store was very welcoming the person who helped me was Ashley and she was amazing the whole time and made me feel at home

Lorna She is a great and exceptional lady. She welcome me in the store with smile and showed outstanding gesture how she could help me. Simply one of the best ladies I have ever come up in caring customer in my entire life. Great respect her and 100% credits goes to her In shopping today. You are outstanding.. thank you for help sweetie. Hope to see you soon !!! I’m adding on 11/18/2023 that delivery hasn’t been done it’s been now 2 months .. very worst in delivering items. I called / went store physically more than 5 times. This is so frustrating, and disappointing! Worst / very worst / very bad

Lorna was so helpful and very knowledgeable!

Lorna was super busy but managed to take care of everybody with great attitude!

We had an enjoyable shopping experience with Ziha! She explained the options for the furniture we looked at and went through all of the features and options for each piece. Ziha made our choice really simple and we bought beautiful furniture for a reasonable price!

Lorna

Lorna was extremely helpful and made my experience seamless and wonderful

Lorna was amazing and super helpful in finding us a couch and loveseat as well as dressers for our new build! Very efficient service, 10/10 recommend

Lorna great sales person very friendly showed me everything I was looking for

Lorna was Fantastic. Super helpful and informative. Will be back again!

Lorna was wonderful and pleasant to wok with. Thanks

Lorna, very professional and great sales person.

My husband and I were shopping for a rug and decided to try Ashley's. Ziha was our sales person and she was fantastic! She knew her merchandise and was both friendly and professional. We purchased the rug and it looks great in the room. Thank you Ziha for your kindness and patience.

Lorna She was so kind and friendly! She gave us a great deal and really helped us out!

I had a very nice experience with Ziha at the Harrisburg location. She was very helpful and provided me with plenty of options. I’d shop here again for more of this kind of service. A+

The manager is really helpful and cares about customers and furniture is nice...however, the delivery part is terrible. Broke a light and scratched part of my door and scheduling a delivery is like parting the red sea. Not going to Ashley's anymore and I do not recommend

Lorna was a huge help right off the start. Very knowledgeable and help us tackle the end of our couch shopping after going multiple places before!

Lorna was extremely helpful during our recent purchase.

Lorna, was absolutely awesome & very helpful.

Inziha did so well, we really appreciate her patience and time

Lorna was extremely patient and got us on the right bed for the right price and on time!

Lorna - was absolutely awsome. Stayed within our price range didn't try to over sell us anything. Answered all of our questions and stuck to exactly what we needed. So refreshing to have someone ask the right questions and help you find what you need in a price you can afford. Will definitely contact her again if we need anything else

Lorna was my sales rep she was very helpful and understanding the situation worked on getting me approved and items I needed. Highly recommend

Lorna,was very helpful and very awesome!!Thanks Lorna!!

Lorna was wonderful and so helpful definitely will be back to visit and shop!

Lorna was terrific and helped a lot. Thanks

Lorna. Thank you for your assistance. It was a pleasurable experience!

Lorna was very helpful and friendly. 1000000 percent recommend coming and asking for her!

Lorna was very helpful

Lorna was very helpful and pleasant to work with.

Lorna was great!! Helped us find the perfect bookshelf and was sooo nice and helpful!! :)

Lorna was great, she was patient with getting my items . Thanks a lot

My husband and I came in to look at furniture after having a horrible time with a different discount company. We knew we wanted to buy similar items to what we had purchased with the other store. We came in and were immediately greeted by Ziha. We told her our situation and explained what we were looking for. She was able to pull up pieces that were exactly what we wanted that may not have been on the floor. She let us walk around and try out different things. Once we had a few pieces we liked she helped us to create the perfect pairs and matches with furniture. She was so patient and attentive with us and our wants and truly listened to our style and wants! She was then able to help us see our options with our budget and then get approved and on our way. She went out of her way to make sure we had constant communication about our items and was so amazing with updating us along the process! They were all so amazing to work with and we couldn't have asked for better products and better customer service!

Lorna was very helpful and patient

Lorna was fabulous!!

I came in looking to buy several furniture pieces for a new apartment, and Ms. Lorna Woods was so helpful, kind, and patient in helping us match competitive prices online. She went above and beyond spending extra time to help make sure we got what we desired at a good price. Thank you so much Lorna!

Well laid out store, clean, lots of selection.

Lorna was patient and wonderful to work with. She spent a a good bit of time with us working to get a new mattress and we appreciate her help

Lorna was very helpful and knowledgeable about the furniture and financing. We appreciate all the help she haves us.

Lorna very polite and helpful. Great people personality and she helped me out a lot

Lorna was helpful in getting my bed and mattress thank you

Lorna was very helpful and friendly as my husband and I looked for furniture.

Lorna is very pleasant to work with. Have purchased multiple pieces from the Harrisburg location. All have turned out great.

Lorna was a great help. Thank you.

Lorna helped me very nice lady. Thank you

Thank you to Lorna and Chris for being honest, straight forward, and helpful when we were picking furniture :) Made the process much easier!

Lorna and D were great. The help navigate through bedding and made experience great

We had a great experience with Lorna at our local Ashley’s. She was very friendly, patient, and all around helpful. She truly made our entire buying process super easy from start to finish!

Lorna - helpful, answered all of my questions and friendly to my child 👍🏽

Lorna- is very sweet and super helpful!

Lorna was great! Let my friends come into the store with 5 minutes left, and had an uplifting attitude and helped them find the couch they were looking for! I recommend coming in and having her help you guys out!

Lorna was fantastic! We walked into the store at 8:55PM and she got us out the door with a new Sofa! After a bad experience a Big Lots a few minutes before we walked into Ashley she really brightened up our evening!

Lorna was a great today. Awesome with helping us find what fit best for us.

Had a great experience at Ashley Furniture with Lorna, she made it easy to get what we wanted for less money.

Lorna was our sales rep and the experience was great, in and out with what we wanted no hassle.

Nothing there that was what we were looking for.

Lorna was super helpful when my family and I came in looking for a new living and dining room sets.

Beautiful products, but you can get the items much cheaper elsewhere.

Lorna was the employee who took car of the transaction for my family. We recently lost our home and everything with it. She was professional, patient, and informative. Lorna, thank you!

Hi Lorna, you wear beautiful smile on your face..very welcome. It was very easy to connect with you..great business with you. My family loved the smooth transaction.

Lorna is very nice.

Lorna—-was very helpful in helping me order the couch I wanted along with the right direction of the chaise and telling me how the delivery process works. She even made sure I got a the discount applied for not choosing financing.

Lorna was wonderful!Super helpful the minute I came into the store.

Lorna was very helpful and was able to show and sell us exactly what we were looking for

Lorna was a great sales rep and helped us out!

Lorna was very nice and professional and very helpful

Lorna - Thank you so much for your help Lorna! We appreciate all of your help! Thanks again!

Lorna did a great job she's very patient very good customer service.

Lorna was very helpful throughout my credit card application and while we tried finding the right furniture!!

Lorna helped us out so much this Memorial Day weekend. We came in thinking about purchasing a dining room set. She walked us through our options, showed us a number of different pieces and tried to make sure we got the best deal possible. Lorna saved us time and money in this whole process. Instead of having to drive around hunting for the perfect dining set, we got it within an hour. Thank you Lorna!

Lorna was very helpful and very kind

Lorna was excellent! She was able to negotiate a very reasonable price for a fantastic patio set! Thank you!

Lorna was incredibly helpful and so sweet with my purchase and made everything super simple and easy

Lorna was extremely helpful in finding the perfect vanity set for my daughter!

Lorna was very helpful with deciding exactly the furniture we were looking for. Great customer service!

Lorna was really helpful and I am happy that we came to check out this store because we bought a lot of good furniture and the people there was really nice.

I had a great experience at Ashley. Lorna greeted me, answered my questions, helped me from start to finish. She was very polite, not pushy at all. My furniture is being delivered this Friday. Had a wonderful experience. Thank you Lorna!

Lorna was super helpful!

Janette was a very humble person to ask for stuff. She knew exactly what I was looking for and very fun personality and professional.

Lorna was a great Salesperson! She was kind, considerate and very helpful without being pushy. Please see her on your next visit to Ashley’s

Lorna was very polite and welcoming

Lorna was very helpful and made our transaction easy and painless. She helped us find new furniture for our daughters room.

Lorna was very kind, helpful and professional. Highly recommended.

Lorna did an excellent job showing different sectionals! Very friendly and kind!

Lorna was absolutely great! As soon as I walked in the door she was so personable and so happy! She asked me what I was looking for and she took me to the perfect couch! Such a pleasant person to work with!!

Lorna, was Awsome, best saleswoman EVER ♥️

Lorna did an excellent job at helping me purchase my furniture

Lorna, Service is wonderful

Lorna was amazing tonight helping me purchase a full bedroom set including mattress and pillows, kitchen set and office. Couldn’t have done it without her! The entire team was amazing from to back, from sales to finish. 💯 recommend!

Lorna had greeted me on the way in and was very polite and professional. She showed me to the section I was looking for and made sure all my questions were answered.

Lorna helped us find the perfect couch for our home. Highly recommend!

Good buying experience e Lorna Woods was great!!

We had the pleasure of working with Lorna! She was wonderful and very helpful! Ask for her when you go! :)

Lorna was absolutely amazing and such a help!! We are so grateful for her guidance with our purchase today. :)

Lorna was very helpful

Lorna was very helpful and smelled real good too Nice lady

Lorna was the best 👌

Lorna was just simple awesome, patient, and knowledgeable

Lorna yes she did a good job and I'm very satisfied

Do not buy. Without telling me they tried to sneak in a 5 year protection plan that was hundreds of dollars more. Also, they’re average shipping time is 8-12 weeks! They didn’t even bother mentioning that when I was shopping around. If that’s not bad enough, they’re prices online are far cheaper with free shipping and the actual stores won’t price match.

Lorna was a great associate and she worked with us and was accommodating with our needs. Great individual and would purchase from her again.

Lorna was a very Nice and profetional. she helped us purchase what we needed, she walked us through Everything.100% recommend shopping here.

Lorna was extremely excellent

Lorna was outstanding sales lady She help me navigate and find exactly what I wanted Thank you Ashley’s for having such outstanding salesperson

Lorna was a GREAT help! She was very easy going and made everything smooth. Thanks!

Lorna very helpful pleasant professional

Lorna Very good person..

Lorna was very patient and help us get what we wanted

Lorna was wonderful and helpful and knew how to style our livingroom. Thanks

The sales person Sean was great, but thats where the good experience ended. They delivered my dining room set, and 2 of the six bar chairs are defective. Reported immediately when i noticed the 1st one, within an hour after delivery. The 2nd one we did not see until the 5th day, and reported as soon as we noticed. They are REFUSING to replace these 2 defective chairs. Told me there was nothing they could do about the 2nd one because we didn't report it within 72 hours! This a brand new set that we spent alot of money on and now we cant even use 2 of the 6 chairs. This is the absolute worst customer service I have ever encountered. Would give 0 stars if I could

Lorna was a great help and had great customer service… She walk with us around the store and help my mother find the best Fruniture for her. She was so nice and well informed. Thank you for helping us.

Lorna was exceptionally helpful as we looked to purchase furniture for the house. She not only was patient but knowledgeable. Great process.

Lorna was absolutely amazing! If you are looking to work with a real professional, please stop by and ask for Lorna! She will take good care of you.

Lorna thanks for your service,for your time appreciate

Lorna was a pleasure to work with. She was able to work through my attitude and indecisiveness and turn me into a happy customer. I recommend working with Lorna, she will make sure you get what you’re looking for and you will have a good time doing it.

(Translated by Google) Lorna excellent service (Original) Lorna excelente servicio

Lorna provided great customer service!!! Our order went seamless.

Lorna was very helpful and made price even better. Very helpful and friendly. Will come back .

Lorna was so helpful. I picked out new living room dining room furniture and she made it an absolute BREEZE!!!!

Lorna was an excellent salesperson to work with. Smart, pleasant and knowledgeable, she knew how to locate exactly what we were looking for. We will be back. Thanks Lorna!

Lorna was very precessional and helpful. As a first time buyer, she made the whole process as easy as can be. Recommend her and the store any time!

Lorna did a great job assisting us with our purchase!!

Lorna was helpful

Lorna was a great help to us in deciding on the best mattress for us and very pleasant to speak with

Lorna was great to work with! She answered all our questions and was patient as I needed to measure before giving the “go ahead” to purchase!

Lorna was welcoming and offered her help but was not pushy at all! She was honest and worked us a great deal!

Lorna was great to help us find a sleeper sofa. Which I have been looking for over a year now. She was very kind and helpful.

Lorna was very helpful. She was willing to work with me and I had an enjoyable experience at Ashley's today.

Lorna was the BEST! Super helpful & made furniture shopping EASY! 10/10

Lorna was my sales person and was very knowledgeable about the item I needed very helpful and kind

Lorna was very kind and helpful in finding the best couch for my gameroom.

Lorna was nice to us she is receptive, serviceable and has good customer service scales

Lorna was a huge help in finding a couch that fit our needs! She searched high and low.

Lorna did a great job!!

Lorna was very helpful

Lorna was extremely nice and helpful. We got what we wanted and whole experience was very nice

(Translated by Google) Lorna helped me a lot, she is a very good person and very nice (Original) Lorna me ayudó mucho es muy buena gente y mui simpática

Lorna gave us great service hands down. Will be back when in need again!

Lorna was great! Super friendly and got my husband and I ring up nicely, she showed us some pieces and let us wonder without feeling pressured!

Lorna Woods was so great with us!She explained every little detail so kindly. I had a good experience shopping here. Nice team!

Ms. Lorna was a wonderful sales rep. She was patient with my daughter and I when we were shopping for our new home.

Me and my family went there today to buy some beds, there we meet Lorna. She was a very help, helped us to find the right bed and set a perfect price for us as well. Very sweet women.

Bought our first couch this week. We had help from Loran at the Harrisburg store. It was a great experience!

Lorna, Great sales lady.

I recently visited Ashely’s Furniture to purchase a sofa and had a great experience. I was assisted by Janette who was awesome at directing me around the store. Thanks to her recommendations I was able to find the perfect sofa for me. Great customer service!

Had an amazing experience with the help of Janette! She helped me find everything I was looking for and helped find alternative for out of stock items. I recommend everyone looking to purchase furniture to shop with Janette, she will make the Ashely experience top tier!

Store is spacious. The Sales Associate very knowledgeable about furnitures.

Good

Lorna was a pleasure to work with and was a great help with everything. Would recommend you look for her when you're in the store.

Great place

Couldn’t have done it without you Lorna! Thank you for your help and patience with our purchase!

Laura was exceptionally helpful with locating our perfect lamp. She was very kind, friendly, and polite. I would recommend her services!

Lorna was extremely helpful in finding us the perfect affordable sectional couch for our home. Come visit this Presidents’ Day weekend!

I would never shop at your company nor would I recommend your company to anyone, after you wrongfully fired a great employee due to the threats, and harassment to her by youtube creators who just wanted clicks, views and money from their subs. The 2 women and the husband of one harassed the worker all day first by phone, then by the women going into the store while video recording their interacting with the employee. They planned this, and did it on purpose, and instead of protecting your employee, you gave those women what they wanted, and first suspended her and then fired her, Prior to this that employee was doing a great job for your company. I will not support a company who treats their employees so horribly. 😤

I have purchased living room sets, dining room sets, bedroom sets & even patio furniture from your store. Your delivery service as well as your customer service employees have always gone above and beyond. In saying that, I will no longer be purchasing anything from your store due to not protecting your employees from YouTubers who are into causing issues with employees and anyone else just for clicks and views. You have chosen to suspend an employee who was gaslit all day on the phone and then further gaslit at the store instead protecting your employees. I am disgusted that you are doing this and will take my future business elsewhere if this is how you continue to treat your hardworking employees.

Still waiting from july for my order

Ashley's has really gone downhill. They carry no inventory, so you have to wait weeks until you get your furniture. Recommend going to Raymuour Flanigan. Made purchase Friday the 25th with a delivery on Wednesday the 30th

Furniture is nice and looks like what we wanted, but the dresser arrived with broken sliding hinge piece. We contacted customer service and it took the company two weeks to order the part, then ship it, it finally arrived in about three weeks. But they sent the wrong part. We contacted them again, and they sent the wrong part AGAIN. It's been two weeks again since we heard back. We haven't been able to use our dresser drawer for 2 months now since getting it. Not good customer service, no matter how friendly their team is. I don't think we will buy from Ashley again. For the price that we paid, I expect better quality and service.

Beautiful furniture but way out of my price range!

I order 3 pieces of furniture on 7/15/22.  Waited over 3 months for it to arrive only to have my couch missing.  When I called in to the store, they said they had it down I picked up the couch. Supposedly the floor model. How? When this furniture wasn't even in the store nor any other of Ashley's locations and had to be ordered? Plus why would I order 3 items, pick up 1 and have the other 2 deliveed? Make it make sense.  They dropped the ball and need to take accountability. I STILL want my couch and there is no telling when I might get the missing couch I was told possibly December which puts me at a total wait of 5 months if not longer for a couch I ordered in July. To me this is totally unacceptable and I feel this order needs to be expedited  and I should receive at least the taxes I paid on this total order back for my inconvenience.  Which isn't asking for too much. And I want a check as in which was paid to them, not no issued store credit

DON’T GET THE WARRANTY THEY DO NOT HONOR IT

Shaun Daniels helpless pick out something for living room. He did a wonderful job. The only thing is we live in Philly. We found out he will only get half credit for this sale! What a bummer, it cost too much to have it shipped all this way! Sorry but all the credits should go to you!

Nice workers, very kind professional and lovely. Horrible delivery although. I ordered a bedroom set expecting it to take 4 weeks to 4 months as they said but it had taken maybe 6 or7. By the time it did come they delivered it without the screws to it so we had to send it back three days ago and now are waiting for them to hopefully send it asap WITH the screws.

Purchased a sleeper sofa, loveseat, & matching ottoman four years ago. Delivery was delayed for a week & when received one of the legs on the sofa had to be replaced. Over time the bottom cushions show wear far too quickly - even with daily rotation and have lost their firmness, the rear cushions need extra stuffing. And the ottoman - with its top cushion over an inch off-center looks lopsided. Also staples and nails have started to protrude. Overall we're very disappointed with the quality and craftsmanship of their furniture. We will not be repeat customers nor do we recommend Ashley Furniture to friends and family.

Do not purchase anything from this store. To say they are incompetent is an understatement. The incorrect table was ordered which by itself is not a big deal however, they have refused to tell me when I am going to get a replacement, they charged my card in full for merchandise not received and they will not talk to my husband or myself. I have been trying for 3 days to have someone call me back and they will not. When I questioned the office manager, she stated I was ignorant and hung up. We have not been rude or unreasonable and have the calls recorded if anyone wants to listen. This will get worked out with the credit card company however, it is much time wasted and now we have to go out and find new tables again. This is the most unprofessional incompetent company I have ever dealt with. Do yourself a favor and purchase from Bob's if the Ahsley product is the price point you are looking for. At Bobs, they are professional and helpful.

I bought my furniture at the Harrisburg store. It was the worst experience I ever had with buying furniture. I will never buy anything from them again. FYI..delivery times are a suggestion, when my delivery never came I was told I was expected to be there all day, not just during the scheduled delivery time. Rediculous!

After looking around for a while my wife and I found what we thought was the perfect sectional for our house. Our salesperson seemed very informative and quoted us a price definitely within our budget. When her boss came over to verify the setup he sent the salesperson back to let us know we were misquoted and it would be $1,400 more than the initial quote. Shocked to say the least they were that far off from the initial quote and the boss didn't talk to us and sent the associate back to apologize; didn't offer any sort of remedy and we walked out, will take our business elsewhere.

I would never buy furniture from Ashley’s again. The furniture they sent me was severely damaged on the inside but you couldn’t tell from the outside. We didn’t notice for a while because we didn’t use the furniture for months. We were still within our warranty period when we turned it in but they will not correct the situation. The technician they sent did his best to repair but said the repairs were not up to company standards and there was nothing he could do. I was told they would call me in three days, I got a call six business days later. Ashley’s will not take credit. I’ve submitted a request to talk to a manager and they were supposed to call within three days but I still have not received a call five business days later. I’ve called them countless times since this all started and there is never anyone who can help with my situation. Their customer service is terrible. One person told me I should have reported it in “the first month or two” and the next told me it would have had to be within three days of delivery. I recommend buying furniture anywhere else but Ashley’s.

Just got the furniture and everything appears, looks, feels good. If it holds up i give em anither star. Our saleman Will was on point very friendly not over bearing or pushy and when it came time to agree on a price he was fair and practical. Would recomend Will to friends and family.

Communication bad. Altogether not a good experience with order.

Nice furniture but high prices

I visited this store in 2005 when I was looking for new furniture. I was followed around by a white staff member who never once spoke to me but stared at me the entire time. I’ve never been back but see you have a new name and am hoping the service has improved. I won’t return to find out. At the time I worked for Pottery Barn and purchased what I needed from work. Thanks for your time.