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Ashley Store Harrisburg, PA
Ashley Store
Store hours
Open today: 10:00 AM - 09:00 PM
About Ashley
The Ashley Store in Harrisburg, PA represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
The Ashley Store in Harrisburg, PA is committed to being your trusted partner and style leader for the home. This commitment has made Ashley The Largest Furniture Store Brand in North America with more than 1000 locations worldwide. No matter which Ashley Store location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley Stores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley Store showroom today!
In-store offers
What our customers say
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Great store to shop at. Great prices. Good sales associates.
(Translated by Google) Axel Ortiz, good salesman (Original) Axel ortiz buen vendedor
Axel was great if I ever decided to come back I would work with him. Unfortunately the delivery service they used completely turned me off because they made no attempt to try in bring it in. Instead they pulled it straight in and said oh we can't do it. If you give us 300.00 dollars we'll take it apart. I declined and said I just had furniture removed the same size out that door and sat on the side of the road. Even pointed it out to them. They then said we'll pull it over the balcony for 100.00 dollars and atp I refused service because they just wanted side money. I called the store and they said no do not pay them to do that that is not how it works. I had to wait to get another delivery date and they are saying I have to wait almost another 2 weeks. I'm so flipping ticked off and disappointed. Now I'm off to look for furniture that can be delivered next week. Never again.
Im only putting 5 stars because when I walked in an associate walked away and Axel was the one that came towards me to help me shop for my furniture which I’m excited for!!!
Delissa is the best. She made us happy customers.
Delissa was amazing! And VERY patient with us trying out the couches and trying to figure out what fits us best.
Stephen was a huge help in getting the bed we wanted.
I truly appreciated Chris and Tasjah they were kind very knowledgeable about their work and I enjoyed talking to them about my purchase of my sofa bed and rocker I was very happy and satisfied with it I will tell friends family to ask for Chris a very kind and caring person thank you Chris and Tasjah.
Very professional and polite salesperson lady
(Translated by Google) Very kind associate Alex charismatic (Original) Muy amable el asociado Alex carismático
Chris and Taja helped me immensely and listened to me.
Axel was very generous with us! He was able to accommodate our needs and understand our home enough to provide the best option without pressure to sell! He answered all of our questions well and provided transparency throughout the entire process!
Axel, a highly knowledgeable furniture expert at Ashley’s Furniture Store, is well-versed in the intricacies of furniture design and its accompanying side pieces. Should you decide to make a purchase, they have dedicated staff that will be more than happy to provide you with any necessary information or assistance.
Gracie was excellent spent time with us and really assisted with and helped with everything. Gracie went above and beyond today
My experience with Chris was great! He was so helpful.
Gracie did a great job working with me
Gracie was great to work with, not pushy at all, and very informative and personable! Gave us our space to think and discuss without hovering over us!
Stephen was so helpful. Helped me find just what my family needed.
Just purchased a sectional at the Harrisburg location. Axel was awesome. He was so patient , very knowledgeable and answering all my questions that I had. Most of all, Axel had a great personality and was very funny. Made my shopping experience even better at Ashley Homestore. Highly recommend.
Great professional staff. Great sales person. Axel!
Axel did an awesome job helping us select the furniture pieces we were looking for. He was courteous, professional and had excellent product knowledge!
stephen was a pleasure to work with, very informative and helpful.
We had a great shopping experience during their president’s day sale. We got fantastic deals on a sectional with oversized ottoman and a new kitchen table and chairs. Donna was super patient and helped us choose the best pieces to fit our lifestyle and figure out financing. I would highly recommend her to anyone!
My experience with Ashley homestore was great. The sales representative by the name of Axel was very friendly and informative. I will strongly recommend others to shop at Ashley for furniture.
Gracie was fantastic, very knowledgeable. Also very flexible with payment options making the purchase much more manageable. Highly recommend.
Axle was super friendly and very helpful. Thank you for great service!
Steven was a great sales person
Ordered a sofa bed that was delivered today. Delivery people where in a huge hurry, took several chunks of wood out of my baseboards and a large gash in my handrail going up the steps. Also took a huge chunk out of my wall. Took pictures off my wall and threw them against a TV set. Will never shoo at Ashley's again.
Axel Ortiz made my experience shopping for a recliner effortless and would highly recommend him to anyone looking for a new piece of furniture.
Excellent customer service and beautiful quality furniture!!!!
Jordan is helpful and friendly. Also, stayed within my budget.
Jordan was very helpful and the rest of the staff were as well!
Axel was absolutely the best salesman I’ve ever worked with! I even made sure to come back on a day he works because I only wanted to work with him! Highly suggest checking out this store & ask for Axel while you’re there!
We had a great experience today at Ashley Furniture store. Stephen was very helpful and funny.
Stephen helped me find everything I needed and provided a lovely experience! 😁
Rob answered all my questions and took his time to show all of the tables. He was very personable.
Everyone was extremely helpful and friendly. They were not pushy at all and helped us with what we wanted. Steven was excellent and would work with him again.
Stephen is very informative and nice guy. He made the purchase very easy and in affordable manner. I like to thank him and Ashley for our first purchase.
Great service from Stephen and Tony! Walked out with a good deal and a great buy.
Axel was awesome and very accommodating!
Worst customer service experience ever!
Stephen and Tony were excellent. Made this sale effortless.
Everyone was was great! Thank you Axel for working with me!!
Axel did a great job! He was in good spirits and went above and beyond to help me!! Thank a lot
Work with the most intelligent kind and amazing sales person today Delissa wasn’t just helpful but very knowledgeable on her furniture she knew exactly what we were looking for. I would recommend her. So anybody who’s going to buy furniture at Ashley’s on union deposit road ask for Delissa she knows her stuff😊
We worked with Stephen buying a dining set. He was fantastic! Friendly, attentive and got us a great deal! We made a new friend while getting a great deal!!!! Thank you! Stephen!!!
We had the pleasure of working with Rico when we came into the infamous "Ashley Furniture" for our first time. He was very informative while also giving us personal space to shop around. Very friendly and professional and polite. We came in today to make our purchase and couldnt be happier with the outcome. We will be come here for all future furniture needs. 😁😁😁
Nothing but good things to share about this location. This was third time visiting this location to replace some older furniture in our home. Each representative was welcoming and helpful to our search for our furniture pieces. Delivery was promised at a convenient date and done professionally by the crew. Shoutout to Steven who was helpful with finding our pieces and making the process pain free.
Delissa greeted me from the door. When I explained what price range I wanted and the style of sofa she went out of her way to find it. The transaction was smooth and I'm getting the sofa and loveseat delivered on Saturday!
Stephen was awesome! He was so helpful, and we were able to find just what I was looking for.
manager was very nice and everyone is welcoming.
Stephen was the best! Professional, knowledgeable and great customer service.
Jordan was absolutely a sweetheart to work with.
Stephen was great! Quick and easy.
Stephan was excellent to work with and very helpful!
Great service. Stephen was great. Highly recommended!
Sales staff and management were very helpful.
Jordan was amazing helping us find a new bedroom set and couch!! He’s truly a great value to your company!
Stephen was a delight and made our furniture shopping /buying experience easy!
Stephen was extremely insightful and helpful. He was also able to get us a great deal!
Stephen was amazing and got us a great deal.
Stephen is very knowledgeable in helping me select bedroom furniture, dining set, a new sleeper sofa in addition to a new mattress! Highly recommend!!!!!!
Ordered a bedroom set, the sales person forgot to order the rails for the bed. Delivery men unable to put bed together. We have to wait 3 more weeks for the correct bed and all it's parts. Paid for the bedroom set with Ashley's credit plan but couldn't add the missing parts to the credit plan. We were required to pay up front for the missing part. No one apologize for there error or attempted to get part in reasonable time frame. I'll bate they try to make us pay another white glove delivery charge again. Very dissatisfied.
Great the Sales Representative was kind patient and knowledgeable thank you:)
Stephen provided great services! They were very attentive and friendly! He was very kind and thorough. He took the time to explain pricing. Great customer service.
Excellent service. Appreciated diversity of staff.
The staff was very accommodating and patient while my wife and I explained what we were looking for. After exhausting many options, they didn't give up and pulled out a grid to illustrate the exact layout we wanted and then set up some options that met the space measurements we needed. When it was all said and done, we left with a smile on our faces and an order for our new furniture. Very happy with the service we received and lookingforward to our delivery in the next few weeks.
Axel. Very nice and had a great Experience. I love axel customer service .
Great experience and very friendly service! Delissa was very knowledgeable! Will definitely recommend
Delissa was wonderful! She was extremely helpful and easy to work with! Tony was also extremely helpful! We will be back!!
This was a great experience today at Ashley Store with Stephen Kwong! Thanks for all the help and great info!
axel was an amazing salesman! the whole process went smoothly and he was very accommodating :)
stephen kwong was fantastic!
Stephen was super helpful with helping us find a new ottoman for our living room!
From my side zero star
Once purchase something and pay for it they don't want to listen a single word .Ashley Store was my favorite since 2017 but not now anymore. Anybody want to purchase anything from Ashley keep in mind it would be Final Sale no return no exchange buy it from other store where return and exchange could be more easy .Return and exchange could be like impossible ...
Jordan was very patient with me as I was looking for a new living room set. He was knowledgeable and polite. I’d recommend him to anyone
Tony and Delissa were extremely helpful and knowledgeable in assisting me select the perfect mattress. They were very patient and friendly and a great team!
Axel Ortiz was great. He took time to understand what I wanted and what price range I was looking for and found a great dining room set that I love. Chelsea Steven’s in customer service was understanding and took time to make sure I understood the financing and how the warranty works.
Ashley Union Deposit, Harrisburg, PA. Beware of the store policies! I received a defective platform bed and it took a lot of back and forth communication to get to a call to schedule for the bed to be "retrieved" from my home, where it was in the way because it couldn't be set up. They don't want to give you your money back, so don't buy unless you're 100% sure--read the back of the receipt before signing ANYTHING. I also highly recommend paying for them to install so you know if you have a problem, on the spot. Send it back right then and there, if it isn't right! The bed I purchased for $799 was poorly made, isn't made or stocked locally, probably isn't even made in the USA. Defective merchandise should automatically warrant a refund. Period. Without making you fight for it. They did refund all of my cost of the bed, less the delivery fee to bring it and an exaggerated fee of $150 to "retrieve" it, when I finally got that far with them. What you can't see in my photos was that the headboard wasn't square or straight and it didn't stand properly on the right side. I didn't want another one of this same quality, in my home.
Very easy process Axel helped and knew exactly what I wanted
Axel was so friendly and had a great sense of humor. He was very helpful and assisted me with everything I was looking for.
Had a fantastic experience when purchasing our new mattresses. Thank you Jordan Jackson for making this easy and comfortable. Very pleasant experience. Also thank you to Tony store manager who was like talking to an old friend.
We had the pleasure of working with Stephen and Andy today, they helped us find great price on a bed we loved. Absolute pleasure.
Delissa was amazing help. She was very patient and was very thorough in helping us come to a final decision.
Stephen was very professional and patient with us while we shopping!
Jordan is an amazing sales rep for Ashley. You are very lucky to have him on staff!!!
Thank you Delissa for all your help, you made our shopping experience at Ashley’s easy and fun
Stephen was super helpful and went above and beyond!!!
Delissa was exceptional to work with! Found my daughter’s bedroom suit with ease!
I recently came to Ashley Furniture and an employee named Jordan was great. Helped me very kindly and it was a great experience. Definitely coming back.
Stephen was really polite, humble and helpful. He helped us alot in finding the best for is
Great store and team, Stephen especially was excellent and very helpful.
Stephen is very knowledgeable & also gave the best customer service ❤️
Stephen was amazing, thanks for your help
Stephen was soooo helpful with trying to match the colors for our home
Thanks for your help Jordan!!
Stephen was very helpful and worked with us to get what we needed.
Stephen was very helpful and knowledgeable in his presentation, and would highly recommend their services.
Ziha Duffie was extremely helpful and knowledgeable… I will definitely contact her again when I’m shopping for any household furnishings and decorations!!!
Ziha was so friendly and helpful. I’m definitely coming back because of her! :)
Delissa was very helpful a g knowledgeable about the mattress I would recommend her to anyone go see her at Ashley home store on union deposit
Stephen was great and was very helpful
Super helpful, super great to work with & the furniture was great quality!
Stephen was great!
On vacation and the hotel pillow was horrible!!! Stopped at Ashley to look at their options. Ziha was our salesperson and she was awesome!! Showed us the various options that they carry in stock. Commiserated with me about the ones that I might have wanted but they are not stocked. Knowledgeable, extremely personable while never losing her professionalism. Due to some computer issues I can’t give the store 5 stars but I will give 5 to Ziha!
Stephen was fantastic!!!
Donna was wonderful at finding all the best deals for us. Would recommend to anyone!
Donna is super helpful, I explained what I was looking for, she searched until she found what I was looking for. I thank you very much for the patience and service you provided me.
Great service! Love our purchase! Ziha was a great consultant and took her time to show us all our options. She was an honestly salesperson that truly wanted to sell us the best mattress.
We had a wonderful experience. Ziha was friendly and helpful.
Great service by Ziha Duffie. She gave us time to think and discuss and wasn’t pushing anything even during a long mattress process. Very honest consultant to talk to. Great experience.
Stephen was amazing and super fun to work with! We will be buying from him!
Donna was SUPER helpful. We were buying for our son and she helped us get what he needed. So kind and helpful!!
Stephen was very helpful with making sure my purchases would fit into my small doorway!
Stephen was amazing! Incredibly helpful! Highly recommend!
Stephen was very friendly and knowledgeable! Great personality
Stephen was very helpful and knowledgeable. I would highly recommend his services and would purchase from Ashley’s again.
Delisse made our experience at Ashley flawless! Her energy was contagious. We will shop at Ashley again!
Stephen was awesome. Very helpful and answered all of my questions.
Spoke with Stephen today, super helpful and gave great info finding a couch that comfortable within our price range. Thank you!
Stephen was exceptional in helping us look for furniture.
Ziha was friendly, knowledgeable, and very helpful. Made our experience great.
Thanks so much Shirley for helping us pick out the perfect sleeper sofa!
Stephen was very helpful, we had a great experience!
I visited Ashley Furniture today in search of a sectional I had seen online. From the moment I walked in, I was greeted by Stephen, who was exceptionally helpful and attentive. Although the store didn't have the exact sectional I was looking for, Stephen went above and beyond to show me other options that matched the description of the photo I showed him. While I didn't make a purchase today, I was impressed by Stephen's friendliness and professionalism. He even took my phone number and promised to follow up with me in about a month or so to check in. Stephen’s excellent customer service definitely deserves a five-star review. Thank you, Stephen, for making my visit a pleasant experience!
Stephen was great and knowledgeable
Friendly, informative, courteous. Smooth transaction. Music knowledge a plus.
Shirley was friendly, knowledgeable and patient.
We went to browse at Ashley Homestore and ended up making a purchase with the help of Sales Associate Delissa. She gave us our space to look around, asked us if we needed assistance only once, and remained ready to help when we had questions. She was also lots of fun and made the experience very enjoyable!
Shirley at Ashley is AMAZING! SO much help in our new couch purchase. Cannot wait to get it home!
Great visit! Staff, particularly Delisa, was attentive and very helpful.
Shirley Andre was an extremely helpful and professional salesperson I would recommend anyone looking for furniture or looking to to complete a look she's very helpful going to see her my suggestion five stars
Our salesperson Shirley did an amazing job helping us find exactly what we needed. They also found furniture available by the dates we needed them and found additional discounts. We are so grateful for their service!
Shirley was a very pleasant,professional and wonderful associate. Love this store. Great job!!
My recent experience buying furniture from Ashley’s was absolutely top notch from the moment I walked in the door! I was immediately and pleasantly greeted by an associate named Ziha. And when I tell you, she is everything you seek in someone assisting you with a purchase.Words are almost a disservice to how incredible she actually is. Not only was she attentive and professional, she was funny and honest. I never once felt rushed or like I was being an inconvenience. We were also joined by the store manager, Sarah, who was also super great in all the same ways! By the end of my experience, from beginning to the delivery of my new living and dining set, was truly a wonderful experience. Ziha, Sarah, and the team at Ashley’s has made this store my first stop shop for anything they may carry. And I will happily use my new Ashley’s credit card. As for my purchase , I am beyond satisfied (Photo is a picture I took from the showroom, but it’s what I bought) :-)
Shirley was extremely helpful and got us taken care of quickly! Great service!
I had just about given up on finding the chair I wanted, but the Ashley store and saleswoman Shirley saved the day! I described what I was interested in, and Shirley took me around the showroom and pointed out 7 possibilities! The showroom was clean, well-lit, and nicely set up. Shirley was friendly, knowledgeable, and not pushy. Sales manager Gracie was accommodating and helpful; she explained warranty and delivery options. Nothing bad to say here -- I had a great experience and found the chair I wanted!
Our salesman Mark was amazing! He showed us everything we asked. All questions were answered in great detail. He actually listened to us and understood the inventory in the store and matched it to our request. He was very friendly and easy to work with. Do not hesitate to visit the store and ask for him. I’ll be back again for sure when we get more furniture.
I had a great experience with Anaya (my bad if the name is spelled wrong) this weekend with my mom and fiancé. She was able to answer all of our questions quickly and provide us with great suggestions on how to decorate our new home. I highly recommend working with her on your next visit.
Delissa was amazing in helping me find the bedroom set I needed at a good price. Thank you!
Super customer service
Delissa and Grace helped us out and were so patient and helped us find exactly what we were looking for.
I was so pleased with the service I received from Delissa she went above and beyond to help me and my wife find the perfect bed suit we were very impressed with the quality of the product we pick out. If you need any helping finding furniture Delissa is your number one girl
Shirley Andre was very nice and helpful when I visited the store.
delissa was very nice and very helpful with what I was looking for .answered all questions I had .
Beware do not except furniture when delivered that need repair. Ashley furniture, technician do not work with their customers. 3 times they scheduled my appointmet and 3 times they canceled.the 4th time they hired another company. They called to schedule with a date and a time and they asked what's a good time for them to come out.I told them after 2 pm, cause I work. 2 days before my appointment. Someone called To tell me they are coming out between 8:30am and 10:30 now things change with this other company. Ashley furniture does not have sympathy for their customers. I purchased a Mattress from another company. Guess what they give their customers 100 days for customer satisfaction to return or replace. Ashley gave me 72 hours. Good luck, I will not purchase a thing from this company
Don’t ever shop there. They don’t properly inform you of their return policy. When you do need something returned, it takes them forever to do so. They do not communicate well. And they wait until you’re in the store to actually tell you that there’s an issue.
Quick and easy process! Delissa helped us mix and match our options till we found a couch we loved!
Shirley is very nice and helpful to me I like the way she act with customers that make them thinking about came back to Ashely and purchase. Hiba abdalla .
After finding the reclining loveseat online, I visited the Harrisburg location to check it out and make a purchase. Shirley greeted me as I walked in and led me right to the one I was looking for. The price was different from the online price and she graciously looked into matching that price for me. She was very helpful and patient, answering all my annoying questions with a smile, and got me set up and checked out in no time. Everyone there was very friendly and informative. If you are looking for a new sofa, go in and ask Shirley to help you!
I bought funiture only a year and a half ago with their protection plan. One of the dining room chairs broke by sitting in it and they won't cover it or even give me a discount on a new chair. Took weeks for them to say we can only cover parts not labor. I'm good on that. Customers deserve better!!!
From start to finish Delissa has been very patient, kind and friendly. Very attentive and knowledgeable in the products sold from Ashley’s!!! I would highly recommend choosing her as your sales person. Greeted me with a smile the whole way through the process!
Mark sproat did a great job, thank you
On 5/16/2024 I came into this store to buy a dining room set. I researched the model online prior to walking into the store and thought it was a going to be a seamless transaction. I was surprised that the store was selling the same exact set I wanted for over $300 more than the Ashley furniture website. The sales reps claimed Skylar the manager would price match it for me and asked me to wait. Skylar never came… the rep then said Skylar would send me a link within an hour to purchase the set online but I had to do it within an hour or the price would increase at 6 pm. The link never came nor did I receive a follow-up call. The sales rep seemed new and very pleasant however the store seems grossly mismanaged. I drove approximately three miles to Raymour and Flanagan and purchased the same exact dining room set. It had a different name but was the same exact table and chairs. I paid around $39 more for the set and more for delivery but I would rather patronize a company that values my business.
I recently went to Ashley because I needed to furnish my apartment. Mark greeted me at the door & was very helpful and courteous. He made a stressful situation a little easier...... Thanks Mark 😊👍
My wife and I recently visited the Union Deposit store and already knew the items we were looking for. Mark Sproat happily greeted us as we walked in and was very helpful in showing us what we had come into the store looking for. He was very personable and made the process very easy. I’d highly recommend this location for any of your furniture needs.
Where do I begin. Mark is an excellent sale representative. He was knowledgeable and friendly. He had practical recommendations. I left the store after a huge purchase and a feeling of great satisfaction. Overall his jovial personality made this furniture shopping all worth the while.
Mark was sick helped out great with me and my mom and set everything up nicely
Mark was fabulous at the Ashley HomeStore in Harrisburg Pennsylvania, very professional and very helpful in my purchase and inquiry.
My wife and I had great help from Melissa in finding a sectional today. Glad we were able to get what we wanted and needed. We've never had an issue at any Ashley stores. Great chain.
Delissa was very helpful and answered all our questions! Looking forward to getting our chairs!
Delissa was super attentive and extra sweet. I'd recommend her for all your furniture needs. I bought my daughter a bedroom set and I bought a new new tv stand. Can't wait for them to be delivered. Go ask for Delissa!
Taja and Sarah were both extremely patient and helpful during our visit! My partner and I had some different wants and they helped us find something that satisfies both our needs, as well as our budget! Will definitely be coming back here next time we need furniture!
Overpriced and not much of a selection
What a pathetic joke!
I had a wonderful experience at the store, everyone was very helpful and took the time to answer all my questions especially the associate Ziha. She made my shopping experience enjoyable and was very informative about the sofa I purchased. I definitely would shop there again. 😊
OUR SALES GIRL AT Ashley Furniture UNION DEPOSIT RD, ZIA WAS OUTSTANDING. SHE HELPED ANSWER OUR QUESTIONS AND FOUND US A DINING SET THAT IS PERFECT FOR US. WE DID NOT LIKE THE CHAIRS THAT CAME WITH THE TABLE BUT SHE FOUND CHAIRS FROM ANOTHER SET THAT COMLIMENTED THE TABLE AND SHE MADE A SALE!
Delissa and Sarah helped us out so much when picking out a bed set. They were patient and worked with us.
Inziha was very helpful and showed us around! she helped us understand how the sale pricing and delivery works
We were shopping for a new mattress. We worked with Ziha. She was extremely helpful and explained the different products. We appreciated her patience and professionalism.
Sales representative, Inziha was knowledgeable, courteous, present for answering questions but also gave us privacy to discuss and make decisions without feeling pressured. It was a good experience and I'd return to this store.
The price was good, the product I love, the service was good, delivery was ok. (Rushed, didn’t speak English hard to understand) but the worse part was they actually delivered the wrong facing chaise. It’s ok I made it work, but it’s clear the communication here between customers staff and the delivery company are pretty poor
If you live in Mifflin county, PA they will not deliver your furniture go to my area go to Altoona Ashley Furniture instead if you live near state college aka Penn state university for home delivery, am not driving to Maryland either... when I move to Mifflin County, PA we had to rent a Enterprise Van and the owner some old guy was playing the cheap game and didn't want to pay for rental van until my dad write him a letter he mail us a check for us to rent a van and I had to manually deliver ourselves our own furniture 70 miles away am not doing that again, am not the bad guy here just telling it straight that's all over and out...
I been calling the store for a few days now. Unable to get ahold of anyone. The voicemail box is full. If you try to get an operator or use the directory it just sends you back to the same voicemail. So, I called the 866 number and got an automated system that after verifying me transferred me to the same store that no one will answer.
First time visit to Ashley's. Saleslady Inziha was very professional, friendly, & helpful. I would highly recommend them.
Bought furnature from here. Paid for NEW furnature but they delivered refurbished. Good luck getting it replaced had terrible customer service. Everything is done through emails at coorporate. A coustomer service manager, named Wade, did not honor the resolution and yelled at me over the phone because I went to the other location and found a better refurbished peice and asked if it could be swapped out. He also refused to call me back to resolve the issue. This has been an ongoing issue for a year now. If you buy from here double check that your getting what you paid for. All 3 bedroom peice were refurbished and came with peices missing and chips out of the wood. would not recomend to anyone! Better off buying consignment furnature then from here.
Very unprofessional! No one ever answers the phone, we’ve been trying to return a piece and get a different piece for over a month and we keep getting the run around. They don’t notate the account properly and are a big HASSLE! Very disappointed and dissatisfied!
I highly recommend this store hands down the best customer service. Ask for Ziha, she helped us pick out all our furniture for our newly built house. Made our purchasing process much easier!!
Ziya was fantastic! She made us feel at ease and answered any question we had. Bob was also very helpful and we are grateful for their professionalism and service.
I had the worst experience with Ashley at this store. On 9/8/2023 I purchased three bed sets. I was told that there would be a split delivery since some items were unavailable in the store. So, the mattresses and foundations would be delivered first; the bedroom sets should be delivered by the 1st or 2nd week of October. I agreed to this “longer than I expected” time-frame. After receiving the foundations and mattresses, I realized that the foundations height appeared to be a bit too much, so I went back to the store and told a store representative and told her that we were worried the beds would be too high for us. Her response was that I shouldn’t worry because the frames of the beds I bought are very low so the bed height would be just fine. I believed her. Bedroom sets finally arrived last Thursday (9 weeks after the purchase day!) and, as I was worried about, beds are too high that we almost have to climb to get over them! I should also mention that since I had not been given any updates about the expected delivery of the bedroom sets, I tried calling many times. Either no one responded or the response was “You should get your items either next week or the following”, which didn’t happen! Also, since the invoice I received included only one Night Stand instead of two, I called the store and requested to add another one. I was told to make the payment in-store or online. I did it online so I expected two night stands upon delivery day but I only got one! To sum up, here are the reasons for anyone to be frustrated and regret the decision to buy furniture from this store: 1. Wrong information about bed heights and the consequences of this mistake by the store rep. 2. Not providing any updates about the changes in the expected delivery date nor responding to phone calls. 3. Not delivering the 2nd night stand.
My family went in to buy a dining table set and Ashley went above and beyond to assist us in finding exactly what we were looking for. She was helpful, informative, and friendly.
Ashley was very helpful!
I went to Ashley's store and I was helped by ziha she's was very helpful I recommend ziha every time..
Today I met a wonderful store associate named Ashley she was one of the most helpful person I've met in a while Ashley helped me with every question I had around the store and I will be looking forward to receiving her help on my next visit
The store was very welcoming the person who helped me was Ashley and she was amazing the whole time and made me feel at home
Worked with Lorna Woods from the Harrisburg store for our company rental facility. She was very professional, precise, pleasant and thorough. We had 2 different orders, one in August and one in September. She handled everything from order to delivery and was very helpful. I strongly recommend asking for her if you go into the store. She will do a great job for you!
Lorna She is a great and exceptional lady. She welcome me in the store with smile and showed outstanding gesture how she could help me. Simply one of the best ladies I have ever come up in caring customer in my entire life. Great respect her and 100% credits goes to her In shopping today. You are outstanding.. thank you for help sweetie. Hope to see you soon !!! I’m adding on 11/18/2023 that delivery hasn’t been done it’s been now 2 months .. very worst in delivering items. I called / went store physically more than 5 times. This is so frustrating, and disappointing! Worst / very worst / very bad
Lorna was so helpful and very knowledgeable!
Lorna was super busy but managed to take care of everybody with great attitude!
We had an enjoyable shopping experience with Ziha! She explained the options for the furniture we looked at and went through all of the features and options for each piece. Ziha made our choice really simple and we bought beautiful furniture for a reasonable price!
Lorna
Lorna was extremely helpful and made my experience seamless and wonderful
Lorna was amazing and super helpful in finding us a couch and loveseat as well as dressers for our new build! Very efficient service, 10/10 recommend
Lorna great sales person very friendly showed me everything I was looking for
Lorna was Fantastic. Super helpful and informative. Will be back again!
Lorna was wonderful and pleasant to wok with. Thanks
Lorna, very professional and great sales person.
My husband and I were shopping for a rug and decided to try Ashley's. Ziha was our sales person and she was fantastic! She knew her merchandise and was both friendly and professional. We purchased the rug and it looks great in the room. Thank you Ziha for your kindness and patience.
Lorna She was so kind and friendly! She gave us a great deal and really helped us out!
I had a very nice experience with Ziha at the Harrisburg location. She was very helpful and provided me with plenty of options. I’d shop here again for more of this kind of service. A+
The manager is really helpful and cares about customers and furniture is nice...however, the delivery part is terrible. Broke a light and scratched part of my door and scheduling a delivery is like parting the red sea. Not going to Ashley's anymore and I do not recommend
Lorna was a huge help right off the start. Very knowledgeable and help us tackle the end of our couch shopping after going multiple places before!
Lorna was extremely helpful during our recent purchase.
Lorna, was absolutely awesome & very helpful.
Inziha did so well, we really appreciate her patience and time
Lorna was extremely patient and got us on the right bed for the right price and on time!
Lorna - was absolutely awsome. Stayed within our price range didn't try to over sell us anything. Answered all of our questions and stuck to exactly what we needed. So refreshing to have someone ask the right questions and help you find what you need in a price you can afford. Will definitely contact her again if we need anything else
Lorna was my sales rep she was very helpful and understanding the situation worked on getting me approved and items I needed. Highly recommend
Lorna,was very helpful and very awesome!!Thanks Lorna!!
Lorna was wonderful and so helpful definitely will be back to visit and shop!
Lorna was terrific and helped a lot. Thanks
Lorna. Thank you for your assistance. It was a pleasurable experience!
Lorna was very helpful and friendly. 1000000 percent recommend coming and asking for her!
Lorna was very helpful
Lorna was very helpful and pleasant to work with.
Lorna was great!! Helped us find the perfect bookshelf and was sooo nice and helpful!! :)
Lorna was great, she was patient with getting my items . Thanks a lot
My husband and I came in to look at furniture after having a horrible time with a different discount company. We knew we wanted to buy similar items to what we had purchased with the other store. We came in and were immediately greeted by Ziha. We told her our situation and explained what we were looking for. She was able to pull up pieces that were exactly what we wanted that may not have been on the floor. She let us walk around and try out different things. Once we had a few pieces we liked she helped us to create the perfect pairs and matches with furniture. She was so patient and attentive with us and our wants and truly listened to our style and wants! She was then able to help us see our options with our budget and then get approved and on our way. She went out of her way to make sure we had constant communication about our items and was so amazing with updating us along the process! They were all so amazing to work with and we couldn't have asked for better products and better customer service!
Lorna was very helpful and patient
Lorna was fabulous!!
I came in looking to buy several furniture pieces for a new apartment, and Ms. Lorna Woods was so helpful, kind, and patient in helping us match competitive prices online. She went above and beyond spending extra time to help make sure we got what we desired at a good price. Thank you so much Lorna!
Well laid out store, clean, lots of selection.
Lorna was patient and wonderful to work with. She spent a a good bit of time with us working to get a new mattress and we appreciate her help
Lorna was very helpful and knowledgeable about the furniture and financing. We appreciate all the help she haves us.
Lorna very polite and helpful. Great people personality and she helped me out a lot
Lorna was helpful in getting my bed and mattress thank you
Lorna was very helpful and friendly as my husband and I looked for furniture.
Lorna is very pleasant to work with. Have purchased multiple pieces from the Harrisburg location. All have turned out great.
Lorna was a great help. Thank you.
Lorna helped me very nice lady. Thank you
Thank you to Lorna and Chris for being honest, straight forward, and helpful when we were picking furniture :) Made the process much easier!
Lorna and D were great. The help navigate through bedding and made experience great
We had a great experience with Lorna at our local Ashley’s. She was very friendly, patient, and all around helpful. She truly made our entire buying process super easy from start to finish!
Lorna - helpful, answered all of my questions and friendly to my child 👍🏽
Lorna- is very sweet and super helpful!
Lorna was great! Let my friends come into the store with 5 minutes left, and had an uplifting attitude and helped them find the couch they were looking for! I recommend coming in and having her help you guys out!
Lorna was fantastic! We walked into the store at 8:55PM and she got us out the door with a new Sofa! After a bad experience a Big Lots a few minutes before we walked into Ashley she really brightened up our evening!
Lorna was a great today. Awesome with helping us find what fit best for us.
Had a great experience at Ashley Furniture with Lorna, she made it easy to get what we wanted for less money.
Lorna was our sales rep and the experience was great, in and out with what we wanted no hassle.
Nothing there that was what we were looking for.
Lorna was super helpful when my family and I came in looking for a new living and dining room sets.
Beautiful products, but you can get the items much cheaper elsewhere.
Lorna was the employee who took car of the transaction for my family. We recently lost our home and everything with it. She was professional, patient, and informative. Lorna, thank you!
Hi Lorna, you wear beautiful smile on your face..very welcome. It was very easy to connect with you..great business with you. My family loved the smooth transaction.
Lorna is very nice.
Lorna—-was very helpful in helping me order the couch I wanted along with the right direction of the chaise and telling me how the delivery process works. She even made sure I got a the discount applied for not choosing financing.
Lorna was wonderful!Super helpful the minute I came into the store.
Lorna was very helpful and was able to show and sell us exactly what we were looking for
Lorna was a great sales rep and helped us out!
Lorna was very nice and professional and very helpful
Lorna - Thank you so much for your help Lorna! We appreciate all of your help! Thanks again!
Lorna did a great job she's very patient very good customer service.
Lorna was very helpful throughout my credit card application and while we tried finding the right furniture!!
Lorna helped us out so much this Memorial Day weekend. We came in thinking about purchasing a dining room set. She walked us through our options, showed us a number of different pieces and tried to make sure we got the best deal possible. Lorna saved us time and money in this whole process. Instead of having to drive around hunting for the perfect dining set, we got it within an hour. Thank you Lorna!
Lorna was very helpful and very kind
Lorna was excellent! She was able to negotiate a very reasonable price for a fantastic patio set! Thank you!
Lorna was incredibly helpful and so sweet with my purchase and made everything super simple and easy
Lorna was extremely helpful in finding the perfect vanity set for my daughter!
Lorna was very helpful with deciding exactly the furniture we were looking for. Great customer service!
Lorna was really helpful and I am happy that we came to check out this store because we bought a lot of good furniture and the people there was really nice.
I had a great experience at Ashley. Lorna greeted me, answered my questions, helped me from start to finish. She was very polite, not pushy at all. My furniture is being delivered this Friday. Had a wonderful experience. Thank you Lorna!
Lorna was super helpful!
Janette was a very humble person to ask for stuff. She knew exactly what I was looking for and very fun personality and professional.
Lorna was a great Salesperson! She was kind, considerate and very helpful without being pushy. Please see her on your next visit to Ashley’s
Lorna was very polite and welcoming
Lorna was very helpful and made our transaction easy and painless. She helped us find new furniture for our daughters room.
Lorna was very kind, helpful and professional. Highly recommended.
Lorna did an excellent job showing different sectionals! Very friendly and kind!
Lorna was absolutely great! As soon as I walked in the door she was so personable and so happy! She asked me what I was looking for and she took me to the perfect couch! Such a pleasant person to work with!!
Lorna, was Awsome, best saleswoman EVER ♥️
Lorna did an excellent job at helping me purchase my furniture
Lorna, Service is wonderful
Lorna was amazing tonight helping me purchase a full bedroom set including mattress and pillows, kitchen set and office. Couldn’t have done it without her! The entire team was amazing from to back, from sales to finish. 💯 recommend!
Lorna was amazing and quickly helped us locate the couch that we wanted and got us a nice discount. I highly recommend this store and Lorna!
Lorna had greeted me on the way in and was very polite and professional. She showed me to the section I was looking for and made sure all my questions were answered.
Lorna helped us find the perfect couch for our home. Highly recommend!
Good buying experience e Lorna Woods was great!!
We had the pleasure of working with Lorna! She was wonderful and very helpful! Ask for her when you go! :)
Lorna was absolutely amazing and such a help!! We are so grateful for her guidance with our purchase today. :)
Lorna was very helpful
Lorna was very helpful and smelled real good too Nice lady
Lorna was the best 👌
Lorna was just simple awesome, patient, and knowledgeable
Lorna yes she did a good job and I'm very satisfied
Do not buy. Without telling me they tried to sneak in a 5 year protection plan that was hundreds of dollars more. Also, they’re average shipping time is 8-12 weeks! They didn’t even bother mentioning that when I was shopping around. If that’s not bad enough, they’re prices online are far cheaper with free shipping and the actual stores won’t price match.
Lorna was a great associate and she worked with us and was accommodating with our needs. Great individual and would purchase from her again.
Lorna was a very Nice and profetional. she helped us purchase what we needed, she walked us through Everything.100% recommend shopping here.
Lorna was extremely excellent
Lorna was outstanding sales lady She help me navigate and find exactly what I wanted Thank you Ashley’s for having such outstanding salesperson
Lorna was a GREAT help! She was very easy going and made everything smooth. Thanks!
Lorna very helpful pleasant professional
Lorna Very good person..
Lorna was very patient and help us get what we wanted
Lorna was wonderful and helpful and knew how to style our livingroom. Thanks
The sales person Sean was great, but thats where the good experience ended. They delivered my dining room set, and 2 of the six bar chairs are defective. Reported immediately when i noticed the 1st one, within an hour after delivery. The 2nd one we did not see until the 5th day, and reported as soon as we noticed. They are REFUSING to replace these 2 defective chairs. Told me there was nothing they could do about the 2nd one because we didn't report it within 72 hours! This a brand new set that we spent alot of money on and now we cant even use 2 of the 6 chairs. This is the absolute worst customer service I have ever encountered. Would give 0 stars if I could
Lorna was a great help and had great customer service… She walk with us around the store and help my mother find the best Fruniture for her. She was so nice and well informed. Thank you for helping us.
Lorna was exceptionally helpful as we looked to purchase furniture for the house. She not only was patient but knowledgeable. Great process.
Lorna was absolutely amazing! If you are looking to work with a real professional, please stop by and ask for Lorna! She will take good care of you.
Lorna thanks for your service,for your time appreciate
Lorna was a pleasure to work with. She was able to work through my attitude and indecisiveness and turn me into a happy customer. I recommend working with Lorna, she will make sure you get what you’re looking for and you will have a good time doing it.
(Translated by Google) Lorna excellent service (Original) Lorna excelente servicio
Lorna provided great customer service!!! Our order went seamless.
Lorna was very helpful and made price even better. Very helpful and friendly. Will come back .
Lorna was so helpful. I picked out new living room dining room furniture and she made it an absolute BREEZE!!!!
Lorna was an excellent salesperson to work with. Smart, pleasant and knowledgeable, she knew how to locate exactly what we were looking for. We will be back. Thanks Lorna!
Lorna was very precessional and helpful. As a first time buyer, she made the whole process as easy as can be. Recommend her and the store any time!
Lorna did a great job assisting us with our purchase!!
Lorna was helpful
Lorna was a great help to us in deciding on the best mattress for us and very pleasant to speak with
Lorna was great to work with! She answered all our questions and was patient as I needed to measure before giving the “go ahead” to purchase!
Lorna was welcoming and offered her help but was not pushy at all! She was honest and worked us a great deal!
Lorna was great to help us find a sleeper sofa. Which I have been looking for over a year now. She was very kind and helpful.
Lorna was very helpful. She was willing to work with me and I had an enjoyable experience at Ashley's today.
Lorna was the BEST! Super helpful & made furniture shopping EASY! 10/10
Lorna was my sales person and was very knowledgeable about the item I needed very helpful and kind
Lorna was very kind and helpful in finding the best couch for my gameroom.
Lorna was nice to us she is receptive, serviceable and has good customer service scales
Lorna was a huge help in finding a couch that fit our needs! She searched high and low.
Lorna did a great job!!
Lorna was very helpful
Lorna was extremely nice and helpful. We got what we wanted and whole experience was very nice
(Translated by Google) Lorna helped me a lot, she is a very good person and very nice (Original) Lorna me ayudó mucho es muy buena gente y mui simpática
Lorna gave us great service hands down. Will be back when in need again!
Lorna was great! Super friendly and got my husband and I ring up nicely, she showed us some pieces and let us wonder without feeling pressured!
Lorna Woods was so great with us!She explained every little detail so kindly. I had a good experience shopping here. Nice team!
Ms. Lorna was a wonderful sales rep. She was patient with my daughter and I when we were shopping for our new home.
Me and my family went there today to buy some beds, there we meet Lorna. She was a very help, helped us to find the right bed and set a perfect price for us as well. Very sweet women.
Bought our first couch this week. We had help from Loran at the Harrisburg store. It was a great experience!
Lorna, Great sales lady.
I recently visited Ashely’s Furniture to purchase a sofa and had a great experience. I was assisted by Janette who was awesome at directing me around the store. Thanks to her recommendations I was able to find the perfect sofa for me. Great customer service!
Had an amazing experience with the help of Janette! She helped me find everything I was looking for and helped find alternative for out of stock items. I recommend everyone looking to purchase furniture to shop with Janette, she will make the Ashely experience top tier!
Store is spacious. The Sales Associate very knowledgeable about furnitures.
Good
Lorna was a pleasure to work with and was a great help with everything. Would recommend you look for her when you're in the store.
Great place
Couldn’t have done it without you Lorna! Thank you for your help and patience with our purchase!
Laura was exceptionally helpful with locating our perfect lamp. She was very kind, friendly, and polite. I would recommend her services!
Lorna was extremely helpful in finding us the perfect affordable sectional couch for our home. Come visit this Presidents’ Day weekend!
I would never shop at your company nor would I recommend your company to anyone, after you wrongfully fired a great employee due to the threats, and harassment to her by youtube creators who just wanted clicks, views and money from their subs. The 2 women and the husband of one harassed the worker all day first by phone, then by the women going into the store while video recording their interacting with the employee. They planned this, and did it on purpose, and instead of protecting your employee, you gave those women what they wanted, and first suspended her and then fired her, Prior to this that employee was doing a great job for your company. I will not support a company who treats their employees so horribly. 😤
I have purchased living room sets, dining room sets, bedroom sets & even patio furniture from your store. Your delivery service as well as your customer service employees have always gone above and beyond. In saying that, I will no longer be purchasing anything from your store due to not protecting your employees from YouTubers who are into causing issues with employees and anyone else just for clicks and views. You have chosen to suspend an employee who was gaslit all day on the phone and then further gaslit at the store instead protecting your employees. I am disgusted that you are doing this and will take my future business elsewhere if this is how you continue to treat your hardworking employees.
Still waiting from july for my order
Ashley's has really gone downhill. They carry no inventory, so you have to wait weeks until you get your furniture. Recommend going to Raymuour Flanigan. Made purchase Friday the 25th with a delivery on Wednesday the 30th
Furniture is nice and looks like what we wanted, but the dresser arrived with broken sliding hinge piece. We contacted customer service and it took the company two weeks to order the part, then ship it, it finally arrived in about three weeks. But they sent the wrong part. We contacted them again, and they sent the wrong part AGAIN. It's been two weeks again since we heard back. We haven't been able to use our dresser drawer for 2 months now since getting it. Not good customer service, no matter how friendly their team is. I don't think we will buy from Ashley again. For the price that we paid, I expect better quality and service.
Beautiful furniture but way out of my price range!
I order 3 pieces of furniture on 7/15/22. Waited over 3 months for it to arrive only to have my couch missing. When I called in to the store, they said they had it down I picked up the couch. Supposedly the floor model. How? When this furniture wasn't even in the store nor any other of Ashley's locations and had to be ordered? Plus why would I order 3 items, pick up 1 and have the other 2 deliveed? Make it make sense. They dropped the ball and need to take accountability. I STILL want my couch and there is no telling when I might get the missing couch I was told possibly December which puts me at a total wait of 5 months if not longer for a couch I ordered in July. To me this is totally unacceptable and I feel this order needs to be expedited and I should receive at least the taxes I paid on this total order back for my inconvenience. Which isn't asking for too much. And I want a check as in which was paid to them, not no issued store credit
DON’T GET THE WARRANTY THEY DO NOT HONOR IT
Shaun Daniels helpless pick out something for living room. He did a wonderful job. The only thing is we live in Philly. We found out he will only get half credit for this sale! What a bummer, it cost too much to have it shipped all this way! Sorry but all the credits should go to you!
Nice workers, very kind professional and lovely. Horrible delivery although. I ordered a bedroom set expecting it to take 4 weeks to 4 months as they said but it had taken maybe 6 or7. By the time it did come they delivered it without the screws to it so we had to send it back three days ago and now are waiting for them to hopefully send it asap WITH the screws.
Purchased a sleeper sofa, loveseat, & matching ottoman four years ago. Delivery was delayed for a week & when received one of the legs on the sofa had to be replaced. Over time the bottom cushions show wear far too quickly - even with daily rotation and have lost their firmness, the rear cushions need extra stuffing. And the ottoman - with its top cushion over an inch off-center looks lopsided. Also staples and nails have started to protrude. Overall we're very disappointed with the quality and craftsmanship of their furniture. We will not be repeat customers nor do we recommend Ashley Furniture to friends and family.
Do not purchase anything from this store. To say they are incompetent is an understatement. The incorrect table was ordered which by itself is not a big deal however, they have refused to tell me when I am going to get a replacement, they charged my card in full for merchandise not received and they will not talk to my husband or myself. I have been trying for 3 days to have someone call me back and they will not. When I questioned the office manager, she stated I was ignorant and hung up. We have not been rude or unreasonable and have the calls recorded if anyone wants to listen. This will get worked out with the credit card company however, it is much time wasted and now we have to go out and find new tables again. This is the most unprofessional incompetent company I have ever dealt with. Do yourself a favor and purchase from Bob's if the Ahsley product is the price point you are looking for. At Bobs, they are professional and helpful.
I bought my furniture at the Harrisburg store. It was the worst experience I ever had with buying furniture. I will never buy anything from them again. FYI..delivery times are a suggestion, when my delivery never came I was told I was expected to be there all day, not just during the scheduled delivery time. Rediculous!
After looking around for a while my wife and I found what we thought was the perfect sectional for our house. Our salesperson seemed very informative and quoted us a price definitely within our budget. When her boss came over to verify the setup he sent the salesperson back to let us know we were misquoted and it would be $1,400 more than the initial quote. Shocked to say the least they were that far off from the initial quote and the boss didn't talk to us and sent the associate back to apologize; didn't offer any sort of remedy and we walked out, will take our business elsewhere.
I would never buy furniture from Ashley’s again. The furniture they sent me was severely damaged on the inside but you couldn’t tell from the outside. We didn’t notice for a while because we didn’t use the furniture for months. We were still within our warranty period when we turned it in but they will not correct the situation. The technician they sent did his best to repair but said the repairs were not up to company standards and there was nothing he could do. I was told they would call me in three days, I got a call six business days later. Ashley’s will not take credit. I’ve submitted a request to talk to a manager and they were supposed to call within three days but I still have not received a call five business days later. I’ve called them countless times since this all started and there is never anyone who can help with my situation. Their customer service is terrible. One person told me I should have reported it in “the first month or two” and the next told me it would have had to be within three days of delivery. I recommend buying furniture anywhere else but Ashley’s.
Just got the furniture and everything appears, looks, feels good. If it holds up i give em anither star. Our saleman Will was on point very friendly not over bearing or pushy and when it came time to agree on a price he was fair and practical. Would recomend Will to friends and family.
Communication bad. Altogether not a good experience with order.
Nice furniture but high prices
I visited this store in 2005 when I was looking for new furniture. I was followed around by a white staff member who never once spoke to me but stared at me the entire time. I’ve never been back but see you have a new name and am hoping the service has improved. I won’t return to find out. At the time I worked for Pottery Barn and purchased what I needed from work. Thanks for your time.
Best service ever, they got me settled with a new Bedroom set the lettner I believe it’s called! Beautiful set I had to cancel from lazy boy furniture their lead times were horrific ( 6-9 months) but Ashley Furniture took care of me! Super great service I was helped by Mara
Staff rude as hell. I walked in. Sales rep asked if I needed help. I respond that I'm just looking around. If I needed anything I will come find you. He then proceeds to get smart. He should be happy my kids were with me
Working with Ashley Furniture has been a complete nightmare. This is the first time we have purchased furniture with the company and we will never go back. We ordered a bedroom set on 10/16 and it was delivered 12/31. The bed frame was set up incorrectly, broke while our child was sleeping on it, and we cannot get them to fix it. We’ve called countless times and have made zero progress toward a solution. We were told it would take the manager 7-10 business days to return our calls and respond to our request and it’s been nearly a month. Save yourself time and energy and get your furniture from another company. Update: Yes, we did finally get the bed fixed nearly two months after it was originally installed. Unfortunately, that was not the end of our saga with Ashley, it is still ongoing. We asked for compensation due to missing work two days and Ashley no-showing to fix our bed (even though we had verified appointments) and the furniture being broken for nearly two months. After calling three times, we finally received word we would get a small reimbursement reflected on our next billing cycle. Three billing cycles later it has not yet come off. When we called to inquire a fourth time, we were told no one sent this refund information to Synchrony bank. So again, we continue to have to call and talk to customer service and beg them to do their job. We still don’t have the refund. I have never spent months on the phone with a company like this. Please look elsewhere. No one has this kind of time nor is their furniture worth it.
My husband and I were shopping for bedroom furniture. We found something we really liked at Ashley's and after checking a few other stores and not finding anything we liked as much we returned and purchased a lovely sleigh bed and nightstands. We were helped both times by Stephen Jessee. He was very helpful and knowledgeable, which we appreciated. We will be needing furniture for other rooms soon and will definitely return to Ashley's!
Purchased A sectional and September of 2021 we were advised going in that it could be 12 weeks giver take a little. We were also advised that the storm be happy to follow up periodically I expected a phone call about every month to let me know how things were going. I got one phone call in October. It is now January the approximate time I was told to to expect delivery no contact I called the store and I was informed March early March and and the individuals I was dealing with are no longer working at the store. No at Some point I may up or lower this review based upon the actions of the store and the honesty and communications.. It seems a little odd when looking at reviews how management only replies to 5 star reviews. Bad CS Will kill a business.
Do not buy furniture at this store! We ordered furniture in May and were told it would be delivered in 12 weeks. We started calling after 15 weeks. They had some furniture but not all of it. At first they refused to make a partial delivery, even though they had no idea when the rest of the furniture would arrive. Every time we called they said the store manager would call us back but they never called us. We had to keep calling. Finally contacted the PA attorney general and then magically they called us. Got the last of our furniture seven months after ordering! And no offer of a discount or refund of any kind. We will never use Ashley HomeStore again.
Steve was great! Very helpful, caring and attentive to my needs. He took time to listen and make recommendations. Wasn't pushy at all! Everyone should go see Steve!
I WILL NEVER SHOP AT ASHLEY FURNITURE AGAIN. We brought a couch for our new house. We told 3 associates the house was being built and we were told that would not be a problem they would hold the delivery. We'll of course they tried to deliver a couch to a house being built and when I called the store it was put in the system that I canceled the delivery. Once we were in the house I called to schedule delivery. Associates are saying the couch is showing delivered in the system and they can't refund it until the delivery department changes the status. We'll don't expect corporate or the district manager Horace to do anything, he clearly doesn't respond to emails since it's has been over 3 weeks that I have been dealing with this mess. Buy your furniture somewhere else and save yourself the headache.
Nice furniture, pretty expensive. Plus is that they do sell individual pieces.
Buyer beware, ordered bedroom set over 3 months ago. They tell you 2-12 weeks, i stopped and asked today and now they are saying sometime next year...so i canceled the order.
Sales people were great! Even with the stores being busy, they were attentive and helpful.
(Translated by Google) Everything looks of very good quality and so are the high prices and if you want a set of furniture you have to wait 3 months too long. But everything is beautiful (Original) Se ve todo de buenisima calidad y asi tambien son los precios altos y si quieres un set de muebles hay que esperar 3 meses demasiado. Pero todo es bello
Expensive
I had a horrible experience at the Harrisburg PA Union Deposit store. I bought a bed frame there in July of this year. The sales associate told me that the delivery wait period would be up to 12 weeks. I assumed that was a worse case scenario. After 10 weeks there was no delivery, and no delivery set up phone call. I went in to talk to them and an associate at the customer service desk told me that 2 of the 3 pieces are still not in stock. (You buy the frame in pieces) She told me that "I'm her customer now and she will look into it and follow up with me." I told her I might call her and she said that if it is busy they may not answer the phone. She never called me back and when I called again the Sales Manager told me he couldn't give me a new estimated delivery date and never offered to help me further. After almost 12 weeks I finally got a full refund. I went to Boscovs at Colonial Park mall and bought a bed last Thursday (Veterans Day) and it was delivered and set up today! 1 week delivery. The people at Ashley's were friendly, but I felt like no one cared about my sale once I had bought it. I will never shop in there again! (I'm giving 2 stars because the people were friendly.) Otherwise they would only get 1 star.
Good customer service, and Eric was great and the guy not named Scott but his name is Kyle was great too!
The person I talked to on the phone told me theyd sell me the floor model since everything is back ordered 12 weeks. When I got to the store, Will, the manager said he wouldnt do it. He was not even apologetic that I ran up there for nothing. I'd had issues with poor service when I bought my livingroom furniture but wanted a matching end table. I will never buy anything there again.
Our sales rep Eric was extremely helpful and knowledge about everything we were looking for. He ultimately helped us find the bed and sofa that we had been searching all over for. A job well done!
It’s nice store lots to look at
We purchased a new bed there, we are waiting for it's delivery now. Xavier was a very good salesman. He was very informed on all the different beds, bases that can raise your head or legs, some with under bed lighting.
My name is Michele White and I have been shopping at Ashley HomeStore for years. I have never had the kind of customer service I received from Kyle Hurston. I have been calling the store for over a month trying to get a issue resolved to no avail. When I spoke to Kyle, he was efficient, concerned, listened to the issue at hand, and it was resolved within a couple of days. He kept me updated on the issue, and genuinely cared. There should be more individuals like him that are truly concerned about their customers. Thanks Kyle and for you, I will continue to be a customer at Ashley HomeStore .
Had the worst experience from the Harrisburg store. Told us our bedroom suite was in Pittsburg. It would be 6-10 days. That was a lie. Then delivered to the wrong warehouse. Finally after 9 weeks later the delivery truck shows up and leaves with my furniture. All because my 18 year old son did not have a valid id. Then it was to be delivered the following week. But, we had to go get it because the manager Amy canceled it and set up for pick up. Get a phone call on the way there. Just, to find out our mattress was not shipped with the rest of the furniture. Manager Amy and employee Tiffany was absolutely rude. They also told us that we would get a $200 refund for our troubles. Yet another lie. 2 weeks after picking up our furniture, crickets. Absolutely the worst experience we’ve ever had getting furniture.And, the most stressful experience for purchasing furniture. Would highly recommend going elsewhere. We will not ever go back again. We will not ever recommend going there. Absolutely disgusted.
Terrible customer service. We walked in and was overlooked and no one asked if we needed or wanted help. Went to the desk in the back to ask for help rude lady at the desk stated she would send some one to us. The gentlemen then went to another couple and we were not helped. If your skin color is different they look at you like you can't read or buy furniture. Would never buy or go into this union deposit location again. They are not courteous or friendly at all.
Staff was friendly, still kind of weirded out that a brick and mortar store doesn't have the furniture they display in stock ..oh well
We loved it here. Perfect service, and everyone was extremely friendly. No complaints. Yes furniture will take a bit to arrive, but that seems to be the case everywhere.
My wife and I ordered 2 full sectionals 12/12/2020 it is now the middle of July we have only received one of our sectionals completed and one piece of our other sectional we received these pieces in the middle of June at the time of purchase we were told 10-12 weeks it has now been 8 months and we still do not have all of the furniture that we have already payed in full for I have gone back and forth with the store on the phone and their corporate office and am still waiting for the day that they call me back not once have they called me during this whole time except to ask for more money since they cancelled one of my items without my knowledge or say so I just want my furniture my wife and I are completely disappointed with the customer service and treatment we have been receiving needless to say we will never shop at Ashley’s ever again
They are terrible I go in December to get furniture I was supposed to get 20 percent never got 6 months no furniture just run around I have to apply for snap.and I can't get my money because it nonrefundable I will never give them my business go so where they fired the people that was there 6 months ago new people show they can't even keep worker
8:32pm I walked into Ashley furniture and by 8:45pm I fully set up with a full couch set that was in stock and had a delivery date within the week following with a full setup. Will is one of the best sales employees they have by far. The lady that check me and my husband out also was very helpful the whole time. The store manger talked to us the whole time which made us very comfortable with our purchase. He personally told us that his brother had gotten the same set of furniture and was great quality for the price. Thank you so much!
Rarely do I comment on furniture store experiences unless they're really bad OR really good....in this case is was really GOOD due to our salesperson, Jayden! We bought nothing, however his sales approach was not only respectfully helpful but had us wanting to buy something just to reward his excellent approach and care for us...we actually felt bad not getting something. Had Ashley's stocked what we were looking for Jayden would have been our man! Thanks Jayden! Keep up the good work!
Pleasant salesman!
Staff were very friendly, not overly pushy, but available when needed. They were knowledgeable about the items and the sales going on, as well as available dates for delivery. Appreciate their time!
I went to go purchase a couch at Ashley and I saw Marcus and he was a very nice person and answered any of the questions that we asked with very good detail. I highly request coming to this store and asking for Marcus when you come in.
Marcus the man.
Jalen took care of us. He was professional and kind. When I called back a few days later with a question, he came to the phone and answered my question. Such a nice place with good prices and quality furniture. I had shopped there in the past and will continue to do so.
Marcus was very knowledgeable in all of the products we were looking for and helped us to choose the proper furniture for our home. Alex made the financing and delivery process very easy.
Our sales associate Mark was extremely helpful, laid back, friendly and very knowledgeable. You don’t have to worry about aggressive sales associates at Ashley Furniture. Mark made our shopping experience pleasurable and stress free. Alex and Chenea in guest services were also very friendly when it came time for payment. Thank you helping us furnish our new home!
I had soooo much fun looking for my living room furniture. Brooke was very attentive and so cute but professional. She made the experience great. Can't wait for it to be delivered.
Had one opportunity this week to pick up the table I ordered, do to work hours. Wouldn’t extend pickup time another five minutes, even though the store remains up another 4 hours. Top notch customer service.
WAY overpriced particle board furniture. There are too many local places around to waste your time here.
BUYER BEWARE!!!! DO NOT PURCHASE A EXTENDED WARRANTY from this company! After purchasing furniture for the last 10 plus years from this store & purchasing extended warranty’s on all of our furniture we came across an issue with a chair. One of the legs on our Kitchenette Table broke. I had to call several times, send pictures of a broken chair which on my extended warranty says it is covered! Well guess what? I was told it’s not covered from excessive wear! REALLY? It’s a chair that people sit on everyday! Needless to say Ashley’s basically ROBBED me of my MONEY! I advise anyone to never ever purchase a warranty from them because you’re being scammed!
I had the pleasure of working with the sales associate Marcus. He was awesome. He assisted me in finding a new couch for our new home. He did not attempt to upsale me and he took his time to ensure that we were getting what we wanted and needed for our home. He was patient and funny and made sure that we were helped immediately. Check Marcus out if you are looking to service your furniture needs.
Worst consumer purchase experience of my life! Ordered and paid for couch, love seat and ottoman on 11/29/20. Contracted delivery was 8 to 12 weeks. As of today, 3/9/21, the love seat and ottoman have been delivered but no sign of the couch or anticipated delivery date. I have called Ashley more than 10 times and just get the run around. I will NEVER buy another thing from Ashley Furniture!
We were looking into purchasing some furniture but just walked in here to browse. Chevelle was extremely helpful and she is the best! We decided to purchase and everything was a smooth process. She understood our needs and made sure every little detail matters. Joi helped us in the payment process and she was very nice, and extremely helpful going over everything with us. Thank you and recommend this store!
Wish I could give less than one star rating! Please read my review if you're considering purchasing from Ashley furniture Harrisburg. I don't want anyone else to go through what I have gone through. Ashley's furniture Harrisburg has been horrible to work with. Oh, they are very pleasant the day you go to purchase your furniture, but as soon as they have your money, they are shady and rude. They told us the day of purchase wait times were backed up for COVID, and said delivery would be within 8-12 weeks. It's long, but we thought they were being upfront and understood, so decided to make the purchase. At nearly 13 weeks waiting time, I had not received my furniture and no one had reached out From Ashley's to update me. I called the Harrisburg store where my order was purchased, and I spoke to an associate, Fasha (Not sure of the spelling, but yes I am calling you out!) and she was the rudest customer service rep I have ever encountered. She must be getting a lot of these calls, because she was RUDE from the moment I told her my furniture never arrived. She could not give me an estimate of when my furniture would arrive, only that it "might" be in March. I asked if she could look into it further to get me a better estimated arrival date and she refused, saying it was a distributor issue, not a store issue. She told me that I was not even a priority because other customers have been waiting longer than I have (that's not helping your case). After that, I asked to speak to the Store Manager, and I was told someone would call me by the end of the day. It has been over a week, and I have yet to hear from anyone. I have also reached out to their online support, put in a complaint with corporate and have tried multiple times (after being hung up on) to speak to a manager at the Harrisburg location... all of which have led to nothing. No answer, no help. I've been on quarantine for the last two weeks, otherwise, I would have been in there to confront them in person. Customers have a RIGHT to know (before a purchase) that it will take six months to receive a product. Ashley's is lying to their customers when they go in. Check out other reviews on Yelp and google and on Ashley's corporate page. It is happening all over! Even those who are waiting for refunds have been waiting over 5 weeks for refunds with no word from when money will be received. Please learn from our experience. DO NOT SHOP HERE.
Me and my boyfriend were immediately greeted by Will upon entering, gave us space and gave suggestions. Worked with us pricing and bought same day. What a lovely experience with very friendly staff. First time visit Ashley and will return solely based on our experience, highly recommend great bank for buck. Will & Alex were great thanks so much!
Good prices
Morgan was the perfect salesperson. She couldn't have been nicer, and there was never any pressure!
Horrible experience. After pieces of my order sat in a warehouse for weeks because all of the pieces I ordered were not in yet and they didn’t want to deliver separately, furniture was delivered damaged. Placing a call to speak to a manager, you must give them 72 hrs to respond. 72 hrs passes, no call back so I waste MORE time reaching out. Finally speak to a manager who said they would follow up with me the next week AND that never happened. Here I am, a month after damaged furniture delivered and I had no idea when to expect new furniture until I wasted more of my time today. Furniture ordered in early September and if ETA doesn’t change maybe I’ll have my furniture in February.
Expensive
(Translated by Google) I bought a dining room set and it came out badly, the legs of the chairs are loose and the base of the chair is stiff and I called and they did not solve me at all (Original) Compre un juego de comedor y me salió malisimo las patas de las sillas se a flojan y la base de la silla esta estilla y llame y no me resolvien para nada
Great place for quality furniture
Really terrible experience all around. Ordered a couch and chair back in July, and we were told it would be here in 2-6 weeks. It’s now December and they told us they have no idea when it will get here. We cancelled the chair and they took a 30 percent restocking fee even though the item was never even ready to be delivered. We understand there’s delays with COVID, but it’s been 6 months and no one will tell us anything. The store keeps telling us to call corporate and when we call corporate they just tell us to call the store. We already paid for this so we are out the money for 6 months as they fail to deliver the furniture. We tried to get a refund and nobody in corporate or the store seems to know how to do that. Super frustrating experience.
Very nice furniture but we did not find the livingroom set we was looking for quality furniture though and a nice variety home furniture.
Just started shopping for our new family room addition. We went to a few places before Ashley Homestore. We were pleasantly greeted by Will who was so friendly and also gave us space to look around on our own. He checked back with us a few times to see if we had any questions but no pressure at all (like most salespeople). We loved the selection at Ashley and found a few items we liked. Will was able to discuss all the options and prices with the furniture. Once again no pressure to purchase which we liked. We ended up making our decision and Will took us thru the process with ease. We then found out this was Will's first day working at Ashley. We were suprized because he was so knowledgeable about everything. Thanks Will for a great shopping experience and for helping us with our new family room furniture.
Morgan gave me the space to consider different pieces, was helpful when I had questions, and got me such a nice discount on the piece I wanted that I couldn't NOT order it. I'm looking forward to delivery so I can set up the decor that Morgan also discounted for me!
Paid a recent visit to Ashleys to purchase a kitchen set for the love of my life and enjoyed a wonderful purchase experience...thanks to the great customer service provided by Sales Associate Mark. Mark's customer service skills and knowledge of the merchandise truly made the purchase experience a stressless one!
Both Mark and Joe were professional and answered all our questions without any pressure to buy. We knew what we were interested in and there knowledge and amazing customer service sealed the deal.
Spent $7,000 on a discounted bedroom set. The delivery drivers were very nice and you could see they took good care of the furniture. The damage I identified was a manufacturing issue and two pieces need replaced. The scheduling department is unable to reach and my problem is not being resolved timely. It is over a month and I still have damaged furniture and the only follow-up appointment I have to date is November 20th for someone to come out and touch up two flaws with paint. Meanwhile both the headboard and footboard have damage and I have yet to hear when they will be replaced. Now what I would expect from such expensive furniture.
My sales associate was Chris, he was very helpful, patient and knowledgeable. I have already recommended others to him and they have made purchases.
Service by Jalon is amazing. Very nice guy who will take his time and get you good price. Amazing person to work with
The sales person jalen,,,,was not overly pressing..very helpful,,,large selection, good prices on sale. The guest service,joi was very helpful explained everything, told us when to call and check on deliver.i would differently buy from them again. I give them 5 stars
Ordered starmore bed set because it was beautiful and as they state the highest quality. The men they sent could barely carry it up my wide open stairs. I never noticed the damage until 2 weeks later and now furniture just keeps getting worse. 4000$ for a bed set and the dresser just keeps separating. Very dissapointing.
Chris and joe were very professional and accommodations were great. Thank you for your services.
Great experience shopping at Ashley, our sales associates, Jalen & Joe were great. Quick & painless way to furniture shop.
Fantastic customer service. Employees were friendly and answered all of our questions with vast knowledge.
The employees were friendly but the furniture seem d a bit shoddy.
Jalen saw me wandering around the store and helped me out immediately. He made sure I left Ashley satisfied. Jalen was super friendly, not pressuring, and helped me decide on the color scheme of my couch and table. Also, Joe did a great job breaking down the costs and process of getting it delivered and assembled. Thank you Jalen and Joe! I can't wait to receive my new couch and dining table set :)
We were at the store on 9/1/2020 to get a small sofa for our tiny living room. We have been looking at many places but didn't find anything suitable until we went to Ashley's. Jalon and Joe were very helpful in showing us several options and answering our questions.
Dylan was super helpful in assisting my 5 year old grandson picking out his bedroom furniture. Dylan made Bradley feel like he was the most important customer. Joe then looked up the other bedroom sets that I purchased earlier, so I could get the rest of the furniture and complete the sets. We are looking forward to the delivery date! I strongly recommend Ashley furniture for high quality and fair priced furniture.
Dylan was our Sales Associate, and he was very helpful, informative and patient with us and we reached a decision on our furniture purchase. Would definitely work with Dylan again. :o)
Jalen was great to work with and made the buying process very efficient. Great sales and service - thank you!!
We just moved to Harrisburg and were in need of a new coffee table. After a quick online research we decided to check out Ashley HomeStore. There were many good options and it just so happened it's currently running a sale for 50% off all furniture! We got our 3 piece set (1 coffee table with 2 end tables) at an amazing price and the sales associate Jalen was super helpful and friendly so was the guest services representative Joe. Would recommend!
Had a great experience at this location. Dylan was very knowledgeable in helping me find a new mattress and Joi helped me check out quickly!
Great shopping experience, working with Chris G. I highly recommend going to Ashley Home Store if you are in need of new home furnishings. We have purchased furniture from this business before and we were very satisfied with the service we received both times
Jalen was very professional and informative. Allowed me to look about the showroom first till he approached me. Showed me my options based on my budget which made my decision easier. I would recommend Ashley Furniture to anyone
Good service, fast delivery
Our sales person was phenomenal. Dylan helped us from start to finish and we were never pressured. He never kept us waiting and he helped me to get what I needed. I planned a lot of time for furniture shopping but didn't need it as our sales person helped my family get in and out in great time.
Dylan was a great salesperson!
We went to Ashley furniture in Harrisburg, PA on July 13th and ordered a full living room set and a bedroom sets for two bedrooms. The sales associate, Heather Richards was amazing. She helped us find different items when the ones we wanted originally weren’t in stock. We were there for a few hours...and wound up being there after closing time. She never rushed us and was pleasant the entire time and answered every question the best she could. 5 stars for her! We wanted our furniture delivered, and it was...in just over a week! Which was awesome. The delivery guys were nice as well, they were quick and set the living up for us. Our only complaint: the dressers we got have some damage to them. And we seen how the items were wrapped so this couldn’t have happened during shipping. So whoever packed the furniture before it was given to be loaded on the truck missed it so that’s a little upsetting But that doesn’t take away from the kindness we were shown at the store. Can’t thank them enough.
Great selection. Special thanks to Heather for her patience and recommendations. She is truly every furniture shopper's dream sales rep. Keep up the great work!
we had a most excellent experience with chris, who went out of his way to make sure what beds were in stock and would definitely be delivered in time for me to move into my house to start vet school - fantastic!! (joi was great with the paperwork as well!!:)
Our experience started great but quickly went downhill as customer service was extremely poor! We just moved to the area and bought a 4200-square foot house (compared to the 1300-square foot house we moved from). Needless to say, we need quite a bit of new furniture. We decided our first purchase would be a sectional for the living room. We visited Ashley and were greeted by a sales associate named Chris. He was extremely helpful and patient as we made up our minds on what we liked. He also didn't hover over us like many of the other locations we visited. After settling on a sectional, we told Chris we would make the purchase IF the couch could be delivered quickly (sitting on the floor in a new home isn't much fun) and we planned on hosting some friends in the near future. Chris checked piece by piece to see if they could be delivered ASAP and everything could come the next week! We were thrilled and purchased the sectional. When the furniture was delivered, one of the pieces was ripped/glued back together (see picture). Why would anyone think this piece was acceptable to send? Once we pointed out the issue, the delivery men contacted Ashley and I received a phone call shortly after. The lady explained that we would need to refuse the piece and once they received it, they would send a new one. I explained that the reason we purchased this couch was the convenience of the quick delivery. I asked for a discount for the inconvenience (otherwise I planned to refuse entire sectional) and was told that that would be taken care of when the store called to reschedule sending the replacement piece. At this point, I reluctantly agreed. A week later (I was told it would be 24-48 hours) I received a call from the store to set up a new delivery time. I was unavailable to be home the day they wanted to deliver so the next available date was two weeks later! During the call, I asked about the discount again and the guest services representative (Elaina) acted surprised that I would suggest such a thing! She then stated that she would have the manager call me. Guess what?! It is now one month later and I still haven't received a call from the manager. The final piece of the sectional did finally come today and looks good but I can tell you we will look elsewhere for the rest of our purchases! It's a shame because we did really like working with Chris, the sales associate.
Our Sales Associate, Heather Richards, of the Harrisburg, PA, store went above and beyond what any sales representative ever did before for us to make sure we were getting exactly what we needed. She was patient, thoughtful and courteous and I would recommend anyone going to this store to deal with her.
Heather R. did an amazing job of explaining every detail of the sectional sofa before I purchased. Ask for Heather!!!
Great selections; friendly staff who let us browse without pressure but who were right there when we had questions. We were able to find exactly what we were looking for!
Prices high and selection not real good.
I was recently at Ashley Furniture on Union Deposit in Harrisburg, PA where I bought a new sofa, chair and mattress. The sales associate, Heather, was absolutely fantastic!! She left us to shop, but continued to check in periodically and answered all of our questions and helped us with all of the financing. Elaina, the guest service representative was also great! She was quick with finishing up the payment process and has an amazing personality. The store was beautiful and clean. It was easy to find exactly what I was looking for... On all that, the store and the staff that helped me deserve 5 stars. I’m giving it 4 stars because what I believe to be the store manager was NOT wearing a mask. In the state of PA, it is required to wear a mask in any business. In fact, they have it posted on their door. He is an older gentleman with white hair and was talking to customers and the staff. Every customer... every member of staff... was wearing a mask except for him. This is absolutely unacceptable. Safety should be every business’s number one priority right now.
As soon as my two daughter and I walked in to look for a dining table set, Heather was there with a smile to welcome us into Ashley. Heather was very professional and she was very knowledgeable of Ashley products. it did not take us long to find a dining set that we liked and soon the deal was done as Elaina took good care of us. Thank You Harrisburg Ashley Furniture from a Very Happy Customer.
Elaina is the best!!!! I needed to receive my furniture before July 4th because I'm having family and friends over... She only had openings for July 8 and after..... She worked a miracle for me. She took the time out of her day to email my request to receive prior to July 4th. Elaina called me back within 10 minutes with the update that my furniture will be arriving on the 26th of June. She is the BEST and deserves a big fat bonus:-) Thank you Elaina
happy with all the sales associate (morgan)
Thank you Ashley HomeStore for a great experience shopping for a kitchen island!! We were greeted by your sales associate Heather and blessed with a very helpful, friendly, courteous person! she helped us through the process of purchasing the island set which we have chosen. Our Guest Services Representative named Joe then helped us through the financing part of the transaction. He also was very helpful, friendly, courteous person!! Thanks again Ashley HomeStore!!
While looking for a comfortable leather sofa and loveseat Chevelle helped us find the perfect set. Very professional and knowledgeable. If you are in need of some furniture you will not go wrong asking for and even if you have to wait until Chevelle is done with another customer , it will be well.worth it. Thankyou Chevelle !!
Had a great experience with the saleswoman Chevelle and Elaina that does the paper work. Both very friendly and personable. Will definitely go back in the future. Thanks
We recently purchased a new mattress from Ashley’s. Our sales associate, Chris, was incredible. He was patient and polite and extremely knowledgeable.
I had been looking for a new dining room table for awhile. We needed a table that would be small enough for just my husband and I (empty nesters) and large enough for our kids and grand babies on special occasions and holiday meals. We stopped in at Ashley Furniture in Harrisburg Pennsylvania. Our sales associate Heather was so helpful, even moving benches and stools around the store to help us coordinate the set. We got a very good deal on the table, chairs and benches! We can’t wait until the next special occasion with family to use our new dining set.
Chevelle was great, she made the process very speedy and kept us informed along the way.
I had the best shopping experience shopping at Ashley Home Store today. The Manager Joe was very friendly and helpful and Chris our salesperson was the best. He was very knowledgeable, friendly, and got us a great price on the bedroom set and mattress we bought. Both Chris and Joe are assets to Ashley and I will always do business for all my furniture needs because of these to men.
Furniture shopping made easy thanks to our sales associate, Heather, & customer services rep, Elaina. Can't wait for our new sectional to be delivered.
I highly recommend going to this Ashley’s location for all your furniture needs. Furniture shopping can be stressful, but Heather and Elaina were amazing! They were friendly, talked with us, helped us stay on budget and gave us estimates on every set we looked at. I would go back if I needed something agai.
Bought a chair at their 50 percent sale. Even though masks are tough to deal with, cherelle and jon were professional and got our order taken care of promptly. 5 stars to you all
If i could leave 0 stars i would. I placed an online order that was delievered incomplete. I have tried for hours to get through on the phone, in the chat, email, in the store. I have been providee NO ASSISTANCE OR RESPONSE AT ALL, I was to receive a full bed frame and have only a headboard. Which leaves me still asleep on the floor..if anyone sees this message that would be able to provide assistance please help. I do not even want it at this point as i am left sleeping on the floor and still looking for a new bed frame. All i needed was some communication after days of trying.
My wife and I are moving to the area and Chris's expertise helped us to find everything we needed to furnish our new home. His help and honesty about backlogged products Due to COVID-19 made our decision making easy, and the deal that Joe worked out for us was bar none. This is my second time buying furniture from this store in the last 5 years, and there is a reason I keep coming back!
My self and my girlfriend came in to the Harrisburg store and was met by Dylan he was kind and curtious. While browsing the furniture he was helpful to what I needed.shopping there was a pleasure. When completing the paperwork Joe was easy and knowledgable of all the ins and outside of the information needed. We enjoyed our shopping experience at the store.
Had a smooth and easy shopping experience with Heather and Elaina. Patient and helpful service
They have GREAT huge selection of items that the other store doesn't have simply due to size of Location. Chris & Elaina helped me. Thanks!
Our family was on the market for a sectional, we had looked at a few places. Ashley furniture is definitely the place to go. We were greeted right at the door by Chris. He was very knowledgeable, professional and helpful with our purchase. We bought a sectional. Great price for the quality.
We had an extremely positive experience at Ashley's HomeStore. We bought our bedroom furniture here a few years back. We went in this time looking for living room furniture. Chevelle greeted us, gave us time to browse, and then checked in with us after a little white. She was very kind, informative, helpful, and overall great to work with. We found the perfect living room furniture thanks to her. Joe also was great and helped us with a smooth check out. We had a great experience and will gladly shop at Ashley's again. I think that they have great quality furniture as well for a good price.
Elaina the Guest Services Representative was polite and she took her time explaining to me about the Ashley advantage credit card in great details. She answered my questions and was knowledgeable. I left the Ashley HomeStore happy with my purchases and the people.
I found the perfect furniture the staff ware nice. I'm glad I found what I need.
We loved our salesman, Chris, but the store general manager, Joe, was extremely uncooperative. The sales ticket on my two end tables was evidently marked incorrect. I had NOTHING to do with the pricing of the items, and therefore, assumed it was the correct price. Chris told us to go up to the counter to check out and at that time the general manager informed us that the ticket was wrong and he would have to charge us more for the items. I was astounded because the price marked SHOULD BE the price we paid. After considerable amount of time on the phone checking with his VP, Joe informed us that he would have to charge us more for the item and that was all there is to it. He did give me the concession of a book that was on sale for $10.00. We really wanted the two end tables and so we took the tables and paid the extra $50.00. That money is not that much I know, but the whole experience was just off! He should have given us the tables for the price marked!!!!! This leaves a very bad customer service experience for us AND I shop there A lot. Really too bad this guy could not see that the customer satisfaction should be KING!!!!
EXCELENT EXPERIENCE WITH CHERELLE AND JOE.
I needed a mattress ASAP as my Mom is coming home from the hospital and she is staying with the family during the outbreak. Joe and Elaina got the call to close the store but stayed to make sure we got what we needed. Outstanding customer service and helped us out in a pinch.
Very disappointed. I have a furniture payment. And with businesses closing and people being sent home from there jobs . They still had the nerve to call me for there payment. Why are you open anyway. Im sure its not important to buy furniture right now. Will never use this place again.
We were treated extremely well by Heather our sales person, Joy who is her Sales Manager, Elaina who is guest services and Joe who is the GM... We will definitely be doing business with them again. Great job Guy And Gals...
Ashley furniture has great selections of furniture. The Manager Oscar at the York Pa Ashley is a great asset to the Ashley and to the cutomer. He is courteous and professional and very helpful . I had a great experience dealing with Oscar and I will be returning to Ashley in York Pa because of the manager Oscar and the great selection of furniture. Thank you so much Oscar the manager at York Pa!!!😊
We went in for a living room set, found one we love and Chevelle also showed us the Tempur Pedic Breeze, which we also ended up getting! She was very knowledgeable and made us feel comfortable with our purchases. And Joi and all of the women in finance were incredibly helpful in processing the financial paperwork. It was a great experience that made our home even more homey 💕
We were looking for a bedroom set, sets were very cheap
We had such a great experience here in the dauphin plaza in Harrisburg! Our salesperson was Heather Richards and she was extremely helpful with all of our questions and getting us exactly what we wanted! We'll definitely be coming here again for any of our furniture needs.
I was blown away by the level of customer service. Each and every staff member was beyond helpful and incredibly personable - Jalen, Joe, and Domonique especially. When we weren’t quite sure which route to go with our selections, the GM of the store made an appearance and really took the experience to the next level by offering some great insights and mixing/matching a couple pieces to really nail the perfect end result. Kudos to this entire store for a fantastic experience.
The staff at Ashley's HomeStore presented themselves helpful without being pushy. We received great service and great product! Thank You!
Very friendly and helpful customer service. Quick and easy processing, when buying furniture. Amazing deals, and if needed detailed and experienced information, Dominique and Chris Gandy will acquire it. No tricks or games. 👍
I thought Ashley had a great selection; I actually found a couple of sofas and chairs I thought would work in my tiny living room. My sales associate, Jalen Hudson, was really helpful and figured out how I could make the most of the Presidents Day sale. I had to leave in the middle of our discussion for a family issue and couldn’t return until the store was getting ready to close. Both Jalen and Domonique, the customer service rep, were easygoing and understanding about it and made the whole experience so pleasant. Today, as promised, Domonique called with a delivery date. Can’t wait to get the furniture!
Preface... before discounting my review as just having an ax to grind, check out my review history... all others have been 5 stars, so what does that tell you about Ashley's? Unfortunately the personalized customer service and promises of quality supported by a 10-year mattress warranty was just a facade... or maybe even bait and switch. With being 8 years into our 10-year warranty, Ashley's (on Union Deposit Road and their corporate office) appears to be hiding behind their name change for not honoring their warranty. A cautionary warning to anybody considering a purchase of any type from Ashley's, consider other options, or plan on the warranty to be worth less than the paper it is printed on! UPDATE--- again Ashley HomeStore reveals their genuine lack of concern for standing behind their so-called 10-year warranty by refusing to take action to fulfill their obligation regarding our mattress even after being contacted by the PA State Attorney General's Office. Save your time, avoid frustration, and get far better customer service by going to Bob's Furniture!!
The customer service team is great. We all know in business, one person can't control everything in the supply chain. However, that didn't stop JOY & DOMINIQUE from assisting and taking care of me with different options and to make up for the situation. MORGAN, who was our sales consultant did a great job helping me to make the perfect choice of furniture.
Best customer service I've ever received from sales associate Chris and customer service representative Joy!
I ordered my furniture from Ashley's and they said it would take at most 6 to 8 weeks. This ended up taking 3 months and in that time it was me calling daily to get someone to help me. We finally get it and we had it roughly a couple months and an entire piece of our sectional broke. That was on Dec 6th. We paid a good amount for a warranty that they assured me would make the process quick should anything happen. Two months of me calling at least 3 times a week. Each time I called someone would say they would call me right back and never once did anyone ever call me right back, not that day or any other day. I would be told various reasons such as every manager is in a meeting to we are looking into it. Finally they say they have a guy coming out to replace it. Nope this guy comes to look at it to tell me it's broken... SERIOUSLY?? so then he leaves telling me he will have to let them know it's not fixable because the piece was broken because it was never put together correctly by the guys that delivered it and said it looked like a used part to begin with. Once again I call after waiting a week for them to tell me the order to replace it was never put in. Today after two months I finally got the missing piece which means I have literally not had my couch usable half of the time I have had it. No apologies, no offer to rush anything, or maybe give me some money back for all the hassle. I will never again purchase so much as a lamp after the service I received.
Nice stuff
Nice furniture ! Went wrong time salespeople were all busy and when i did get someone not knowledgeable about what they had.
I recently visited Ashley's Furniture because I was at a friend's house and they had a chair that I fell in love with. I found the chair and ottoman to match. It was on sale! I called the store and spoke with Chevelle. She was so kind. She helped place my order and I stopped by 5 minutes before closing. She never rushed me or complained. They explained everything to me. I AM VERY HAPPY DEALING WITH ASHLEY'S.
Very pleasant experience shopping at Ashley for new dining room furniture. The sales person (Morgan) as well as the store manager helped us find exactly what we were looking for! Great experience. Cannot wait for the furniture to be delivered.
Quality of furniture is questionable. Customer service if there are furniture issues is by far some of the worst I have encountered. I had managers ignoring emails. Not returning phone calls. It takes forever to get a service technician out to fix the issues. I will not be returning.
From start to finish an absolute miserable experience sent me the wrong headboard delivery drivers would not take the bed up to my room I will never give Ashley's another penny worst customer service my recommendation go somewhere else
We received delivery of a bedroom set for my 6 year old sister that was completely damaged, due to the fact that it wasn’t wrapped AT ALL. Every single piece came damaged except for the mirror. The driver told us we could keep it until we got a new one in that wasn’t damaged, or return it until we got the new one in. My mom decided to keep it because 1. My sister no longer had a bed to sleep in and 2. It was an option we were given by the driver that represents Ashley’s Furniture. NOW, after being told we could keep it until we got a new one, we are being told that because we kept it, we no longer have the right to get a new one, they are saying they will come and “repair” the furniture. We refuse to pay almost $3,000 for something that is damaged and repaired. It is not our fault that the driver had no idea what he was talking about and now customer service is refusing to do the right thing and give us what we paid for, SOMETHING NEW. This is completely unacceptable and we will NEVER shop here ever again. We recommend you save your money and go elsewhere.
Disappointed in the quality of the product.
I had a wonderful experience today at Ashley! I got a great deal on a mattress and several living room furniture pieces. My sales person, Brian, spent time with me and helped me find the right pieces to fit my needs and budget. I was able to finance quickly and easily as well. I usually find furniture shopping stressful and overwhelming so I was very pleased to have had such a positive experience today!
Really bad experience with this location.I would not recommend. I ended up making my purchase online.
I recently made a purchase at the Union Deposit Store in Harrisburg PA. Chris was the salesman I worked with and was NOT pushy at all. He answered all questions quickly and did not try to "push" me to buy immediately. I would definitely return to this store which was quite clean and laid out in a very "welcoming" and "homey" way. Kudos to the store and the people who work there!
Franchise stores...shop online! Couldn't find help in this store...what a shame.
So far my experience has been good with Jalen Hudson and Joi Jones. Hopefully my furniture will arrive before Christmas.
Terrible customer service. I visited the store looking to find a good deal on a couch for Black Friday. When the sales man named Brian asked me what my price range was and I told him, he proceeded to laugh and look at me and remark "for a couch?" He was incredibly rude and should not laugh at a customers price range. It was insulting and I will never shop there again. Stay away if you want to be treated like a decent human during your shopping experience. I ended up finding a higher quality couch at a different store with great customer service.
Any positive experience we had with Jarrett, our salesperson, has been completely erased. We purchased a dining room set in store only to find out that the SAME EXACT SET was available on the Ashley Furniture website for $200 less. When I called the store, I was given a complete runaround about price matching. I was informed that the physical stores and website were two different companies and they did not have a price match policy but would try to “adjust the price” to get it as close as possible. The manager at this store was smug and promised to call corporate on my behalf to adjust the price but never called me back. My experience was filled with one excuse after another and no resolution or follow through. 8 phone calls, 3 days, and a return trip to the store later ... I finally have a refund. I will be taking my business elsewhere!
Made purchase a week ago and was informed that someone would contact us within a week to let us know about delivery. Have not heard anything????
Shopping at Ashley's is like buying a used car in the 70s. Each Ashley store gives you a different price, they are all higher than online. The sales people trash the online site which I have used with no problem at all. Best thing to do is go see it at store and then when your shore of what you want order it on line. This will save you hundreds.
Huge location. Prices where unexpectedly high. However, I couldn't haggle any prices. The store was really populated. Staff was very friendly and informative.
I found a fantastic bedroom set. Chris and Dominique at the store were both very helpful. Also the delivery team were great, very efficient.
was greeted upon arrival at store, purchase went great, all personnel at store were very professional, departed feeling good about my purchase and how it was handled
was told a price by sales and when I bought and checked out was a different price, also sales said that they gave us the warranty on the furniture and ending up paying for it. Bought a week age on Saturday was told they would call Monday to set up appointment to deliver the furniture and still have not received a call. this will probably be the last time we buy from there and will not recommend my friends to buy there
Chris Gandy and Dominique were very helpful and made our experience a good one!
My husband and I went to the the Union Deposit store because a previous purchase had broken for thr 2nd time. Domonique was so understanding and helpful she made the whole night better!! Brian Valby showed my husband some other options while Domonique and I worked on the warranty and at the end of the transaction we were satisfied with the resolution and super grateful for these two and the help they gave!!
My fiancé and I went into Ashley Homestore just browsing around in hopes of finding a new sectional for our new house. We walked in and were instantly greeted by Chevelle Brown and she mentioned all the amazing deals they had on furniture. We never felt pressured into a purchase she truly was trying to get us what we wanted. We were deciding between multiple pieces and Chevelle was great on getting us accurate pricing and helping us customize the furniture piece to how we wanted it. She was very personable and patient with us as we were deciding on our furniture. Finally we decided on a piece and worked out some pricing with Domonique Smith and boom we left the store with payments in our price range and tons of information on our purchase. I definitely recommend them both for future purchases for anyone interested.
We had a great experience yesterday with Morgan. She went above and beyond to get us the item we needed. She did not give up considering it was an unusual request. The tenacity she showed led us to only see Morgan for any furniture purchase in the future.
I had an awesome experience when I purchased my furniture from #AshleyHomestore.🥰🥰🥰
Buy all of our furniture here.
Friendly and helpful staff. Painless financing/checkout. Highly recommended!!
Friendly service, we can't wait for our furniture
Friendly and knowledgeable people.
Excellent place to go
My fiance and I went to Ashley Homestore just to look around and maybe buy some furniture for our new apartment. Initially we were overwhelmed by how much was in the store and glad we had options. After walking around and browsing we were greeted by Michelle who helped us the rest of the way. We told her what we liked in a sectional couch and didn't and she showed us around to good fits and crowd favorites. She listened to our needs and wants and explained to us the sale that was going on, to where it was more beneficial to spend that $$ to get free shipping and delivery. So we decided to look for a coffee table as well to go with our sectional, and then an end table too to reach that price limit. My fiance and I are not easy customers because we have opposite styles and it's hard for us both to be happy and get what we both want. Michelle learned and understood the both of us and did a great job finding a compromise for us. After long hard decisions and closing out the store, we got a sectional, coffee table, end table, AND a bonus decoration from the floor all for free delivery and at half price. Michelle was so friendly and helpful, and even though we got more than we intended for, we didn't feel pressured or pushed to do so. Jill rang us up and explained all the terms and conditions to us, staying after closing to work with us. A week later and I just went back because we LEFT our decoration item on the counter at the store, and with a receipt and the visual decorator remembering us, we got it back in a minute.
I found a dresser set on Ashley Furniture website. The nightstands could be ordered online but the matching tall chest and long dresser w/ mirror u had to go into the store to order. My husband & I get there and show the sales person the online ad which shows the pricing. WHY is the in-store pricing insanely higher compared to the online prices?? The manager walked over and explained online was diff from in-store. Say what?? Makes no sense! If u list something online w/ a price BUT give no other options to purchase it except going in person to the store then how/why in the hell are the prices different?! Total gimmick. The manager offered us a price comparable to the online price. Which he said he was only able to do because of their monthly sales being so good this month. Felt like one of those used car salesman pitches. Ended up being $80 more than online (which u can't actually order online, smh) so we went ahead and ordered the set. What an ordeal! I never had this issue w/ Value City Furniture.
Verry niece Porsche good
Great Staff at the store, love our bedroom set and very professional and courteous delivery experience. Will be back again.
pick out a sofa and loveseat that was on the floor in the store, ask for price. Good deal so I bought it. when it arrived the delivery guys were great. But I got a manual recliner set instead of the power reclining set that was on display. ** manager at the Harrisburg store does not return my calls, so I went in to talk to him. He said he would get me the power set and he would give me a call back by 8-13-19, I never got a call back.
Beautiful store with amazing prices and selections! A MUST GO
The worst customer service experience I have ever had. This store and company do not understand the meaning of customer service. I would not recommend them to anyone. I am never buying anything from Ashley furniture again.
Cheap made products
Good store
Service was good. Even the manager greeted us while we were there. We purchased an entertainment stand that was on clearance, even on clearance it was nearly $500. Additionally, we purchased a outdoor patio set and a bedroom set, all during the Stars and Stripes event, so it was half off. We go to check out with Morgan and we ask when the furniture can be delivered. She then checks her inventory and tells us that since it’s not in stock, it would take 2-3 weeks, ok I can live with that. Fast forward to a few days later, we then paid in full our balance that was owed, so the order could be processed.. I believe it was Ann that checked me out, and said we’d get a call in a day or so regarding delivery. I let a week go by and never heard anything from anybody. So, I called to check on the status of our order.. and they tell us that they have to wait for the furniture to get shipped to the warehouse, which is planning on arriving at the warehouse on August 20th, now we are at 4 weeks away. Even then, we won’t have our furniture delivered to our house on that date. We still have to wait 3-4 days after the time it is delivered to the warehouse, until it is actually delivered to our house. I wish we were told this in the beginning when we originally placed our order. I find it hard to believe that the entertainment center, patio furniture AND the bedroom furniture was all out of stock. If we have to wait this long for our furniture, shouldn’t they give some type of discount? I mean after all we did spend nearly $3K..
Alex, Morgan, and Dominique were great to work with! They were professional yet personable. I had a few complicated pieces to my order, but they went above and beyond to make it as easy as possible. I highly recommend them to anyone in the Harrisburg area. I will be working with them again soon!
Our salesman Chris was amazing and so helpful. We initially ordered a bed and family room furniture for a new house. We had complications arise and ended up not moving so we no longer needed the new furniture. We talked to Ashleys furniture to resolve the issue and we were not sure what the outcome would be. We went to the store and Chris and the general manager Joe immediately rectified the situation. They were amazing and extremely customer oriented. We will not hesitate to buy from them again.
I’ve always shopped at Raymour & Flannigan when i resided in another state due to the fact that they have high quality end furniture that is “Solid Wood”. Ashley Home store does not carry products made or “real wood therefore, since we currently do not have A “Raymour & Flannigan where we reside. We settled for 2nd best Ashley’s Furniture.
If you like cheap furniture, then it's the place to go because of their sales. If you want better furniture, I recommend going somewhere else
Wasnt there
A very pleasant experience nearly ruined by checkout. Both salesmen I worked with (Carl and Brian) were knowledgeable and professional and we found the pieces we wanted quickly and were very happy with the process until we met Ann at checkout. She seemed very confused that we would want to use our Ashley finance card, argued with me about the color of the chairs being ordered and generally was so unpleasant that at one point, I started to think I would just cancel the order completely. This employee is doing you no favors. I hope I won’t have to deal with her again.
OK
Service was impeccable. I had many questions and they had a lot of patience..
I spend a 1,500 $$ and this people want to sell me a whole bedroom set damage is the worst experience ever
Very nice people but we were led to believe we were getting a deal and in the end, did not. Much discrepancy between "our locally owned store" and web prices. Very, very long wait to pay!
Jane was very nice and knowledgeable, she took very good care making sure everything was okay. I had a very good shopping experience.
Val was the perfect person for my wife and I to deal with. We were looking for a sectional to replace the one we got four years earlier from Lazboy . The material lasted just past the warranty period. Val explained the material and the extended warranty at length and how you get back the credit if not used. We were very happy with the price of the sectional. We shopped around for a year looking but went to Ashley Furniture last. Wasted a lot of time by not going there first. There was a lot of beautiful furniture with competitive pricing in a well laid out store. Will contact Val for our next purchase and visit Ashley first.
Ron Klugel was helpful and went the extra mile!
Good service. Polite professional staff.
Terrible experience. First time shopping here and I ordered a bed for my daughter. They told me it’d come in 3 weeks but when the day came they gave me a loaner instead because the bed hadn’t come in. Never asked if I wanted a loaner which I didn’t because I had a bed already for her to use in the meantime. 3 weeks later and they STILL have me waiting. Called to cancel the order and get my money back and never got back to me. I will never shop here again.
Our sales lady, Valerie was very helpful and answered all of my questions. There was also a Rich that helped us to but I don’t think he was a salesman even though he was very knowledgeable.
Chris Gandy is such a great salesman. Thank you Chris!
My sales person Chris Gandy was nothing but helpful in my venture to start purchasing pieces of a bedroom set that I had almost lost hope of finding. The patience and care that he put into my experience there was top notch. All of my questions were answered and I've gained a new person to purchase my furniture from. Thank you sir!
Chris is awesome! Super helpful and worked to get us exactly the deals and furniture we wanted.
Sales people were extremely helpful and friendly. Valerie was unsure of where to find what I was looking for but Patty, the manager offered several great suggestions and was so pleasant to work with. I highly recommend shopping at Ashley for all your furniture.
The customer service is excellent. We always get 5 star care from Ashley's. Chris Gandy always has been very attentive to our needs. We will continue to come back often. Ashley's is our Go To Store. The quality is second to none.
No hrlp
Dont waste your time or money here. Bought a leather recliner and leather reclining sofa in October. They sold us on the furniture protection plan. In December had to file a claim and were told parts were no longer available (6 weeks after filing the claim). Yet the set was still for sale in the store and online Called to exchange or get a refund since it couldnt be repaired and SURPRISE! now they are available (apparently they tried to order the wrong part, or so they say). Was then told to call as soon as the part arrived at our house. Which I did. This was 10 weeks after the initial claim. The warranty company has still yet to call me back after multiple messages to them to schedule install. They hardly answer the phone. Was told I'd get a call from them today to schedule. Guess what, no call again. Finally i was given the install company's phone number to schedule with them directly. Isnt this service that i paid for with the protection plan??? Install company still cant give me a date because they dont have a route available in this area yet. Its been 12 weeks+ and still waiting. Buy your furniture somewhere else.
Chris was a great salesman. Really up front about all costs involved in the purchase. Out the effort in and did the ground work with ensuring my bedroom set would actually fit the parameters of my bedroom space. Stayed after closing time to accommodate my sale. Great quality product, great quality service, great hospitality. If you're able to spend the few extra dollars and find something you like here, dont hesitate to get it!
Great and friendly customer service and staff!
Friendly, no pressure sales staff. Very good prices and quality of furniture.
Design specialist was extremely helpful! Beautiful location in Harrisburg. Overall great experience!
BUY SOMEWHERE ELSE They were very rude to deal with and they do not stand behind their products.. my couch was $2300.00 and it lasted a few years...and then the finish pealed Patti, the manager was not looking to help and was very condescending I will never do buissness again with Ashley furnature ..
Amazing assistance offered by Diane who was a great help in deciding what we needed to fit our life! Greatly appreciate her help with everything!
I had a wonderful experience. Salesman Ron Kluegel did an excellent job. He was very patient and took the time to explain everything.
Ashley home store is actually split with the new gym Crunch. Crunch is a great clean gym with new equipment. It also has a sauna, hydro massage, tanning beds, and body scanners. I recomend crunch as a great gym that anyone could go to. They also except silver sneakers.
I was able to come in and immediately e treated with a friendly smile. I was helped to get exactly what I want at a reasonable price and I left happy.
Chris Gandy was awesome to deal with! Fun, easy and professional experience! I will be recommending him to all my friends and family! He’s a keeper!!!
Diane is amazing.. she explained everything and was so caring.. this is my first time in Ashley furniture and i am so very pleased...
The best place to get furniture in the area papa grande is the man go and see him he is the tall handsome guy
Chris, our salesman, was friendly and very helpful in helping us purchase a sectional.
Just ask for Mr. Gandy, you won’t be disappointed!
Great prices and customer service. Highly recommend Ashley HomeStore in that field. Ordered furniture in Jan 2021. Promised it would be delivered in early April. Now it's delayed until end of May. (from what I was told a few weeks ago) Ashley's should give a discount for late delivery. Maybe the delays will stop🤷♀️
Everyone there was nice and explained everything to us very well.
Worst furniture store we ever dealt with,tried to stick us with unnecessary extra charges,charged me 20 dollars to pick it up,States when i do make p/u i get no help. Never again!
The experience was awesome. I was greeted by a sales associate name Carl. He asked me if I needed help and I told what I wanted and how much I wanted to spend. He took his time and found me exactly what I was looking for online. He was patient with me and took great care of me. He showed me respect and understood everything I was saying. I would come back here again as long as he’s here.
Great customer service and very informative staff. Norma and Patti were very helpful.
Felt at home, my husband and I was greeted in a respectful manner, and we got undivided attention as soon as we arrived until we left.
Over priced sales woman followed us around then we I asked to allow us to just browse she kept coming back
Diane made our shopping experience comfortable, even with two crazy kids running around.
Great experience! Very friendly and helpful!
Chris was super helpful with our furniture selection. Very pleased with the value and quality of what we picked out!
I went in Ashley Furniture several times looking for everything (living, dining, mattresses). Carl was very attentive, patient and helpful.
Everything worked out fine. Thanks Carl! Marilyn
Morgan was awesome. Very helpful and knowledgeable
Robert did a fantastic job and walked us through the process from start to finish.
We had a pleasant experience without being pressured. Our salesperson Morgan, was very friendly & went out of her way to move different furniture pieces to create the living room ensemble we were looking. Thumbs up to Morgan & Ashley Furniture. We will highly recommend them both to others!
We went to this store to find my husband a recliner to match the furniture that I had ordered online. Not only did the sales rep help us find a recliner but got me a better deal than my online price! They even stayed open late to help us with the order. Everyone was very friendly and very kind to our two small children. I will definitely go back to purchase their in the future and highly recommend this store!
Chris was so helpful and got us the best deal possible. The Harrisburg store is very nice with a huge selection. After looking online we were able to view what we wanted in store and confirm our decision. Everyone we interacted with was very friendly!
Had a nice experience, heather help me find everything I needed.. I really recommend going to this store especially when they have deals you will save a lot of money!
My husband Karl and I had a great experience yesterday with Robert as our sale rep at Ashley Furniture!!! He was very patient, enthusiastic and flexible throughout the whole 3 hours we spent deciding on which elegant furniture to choose from the store. Robert went above and beyond to make sure we received the most information possible asked about our choices and acted as the greatable host we was. We changed our minds many times regarding our choices. However, Robert remained patient and available to help us with the same courtesy at all times. We thank you Robert for your HELP and energy. God bless you!!! Our best regards to Patti.
Morgan was fantastic to work with
Wonderful experience, Chris was very knowledgeable and didnt waste my time. Told him what I wanted and took me right to it. Thanks for all the help!
Robert cofini was very pleasant and helpful.. I’ll be returning back
Chris was a thorough and professional sales man. He was knowledgeable of the products and was patient through our decision making process. The four stars is due to limited variety.
Great service and selection at Ashley HomeStore
The store has a great selection of furniture and friendly, knowledgeable staff - Robert provided great service and a great deal.
Visited again today and purchased a couple living room pieces. Very nice sales person.
We had a kind salesperson named Chris. He explained the store well. Gave us opportunity to look around at random. He was available if we needed him. We went to him when we were ready to purchase. Very nice. Thank you kindly.
Husband found his chair, but I had to settle, not enough selection of accent chairs
Diane was amazing, she asked a few questions then showed us 3 beds, we took the second one she showed us. My boyfriend loved the bed, we got Express shipping and will be sleeping on our new bed in 2 days.
I worked with an employee named Robert. He provided excellent customer service since I walked in the door. He was very nice and helped out very much. He got all the information we needed in a great time manner. Shop at Ashley's and request Robert. You will definitely be satisfied with his great work. Once again I’m pleased with my visit at Ashley’s. Robert has done yet another excellent job. I told Robert what I needed and he found the exact thing. I appreciate his customer service very much.
When we first walked into Ashley’s furniture store, we were greeted by Mr. Robert Cofini, who was such a pleasure to work with. He helped us every step of the way with our selection and purchase of our furniture. The store was laid out beautifully and organized not to mention all other staff was very nice. I would 100% recommend this store to everyone!! I also would recommend that you consult Mr. Robert Cofini for your needs! Again he truly was wonderful to work with!
Morgan was very helpful and patient. She took us through all the options available and was very knowledgeable.
Morgan was fantastic! Knowledgeable, helpful and professional. Highly recommend for quality furniture at great prices.
Robert cofini was great! Helped me find everything for my new place !!!!!! Highly recommended ! !!!!
I have a wonderful experience with Ashley home store. Excellent customer service. Stop in and see Robert!!
Robert was extremely patient while I indecisively went back and forth between two sofas. The price was excellent and the store had a great selection to pick from...very pleased with the entire experience. Looking forward to having my Shermyla Sectional delivered!
Always very helpful and Robert Cofini assist through everything. Thanks!
Carl B. Was AWESOME 👌 Caring & listened to needs & preferences. No pressure sales experience!!
Robert C and Raven are extremely helpful.
We have been regular customers of this Ashley location for over a year and every time we come in, we receive the best service. The staff go above and beyond to help! Our most recent experience with Heather was wonderful. She was knowledgeable and quickly got us exactly what we needed. Highly recommend for all your home furnishing needs!
Heather did a really great job in finding the information i was looking for, placing my order and making sure i had all the information i needed regarding pick up of my purchase.
My experience at Ashley Furniture was great! Rob helped me through the whole process and was professional and amazing!! Go to Ashley's and see Rob!!
Thanks for an excellent customer experience, Robert. The TV stand will look great in our place. We appreciate your help with the purchase. Will shop with you in the future.
Friendly, sufficient and a nice selection of furniture.
Expensive, friendly service
The sales representatives are awesome. They are very informative, very kind, patient and understanding. I just rate a 4 bc of pricing.
It was a pleasant experience shopping at Ashley Furniture with Robert helping us. We purchased dining room furniture and they honored the price that was quoted 2 weeks earlier.
I purchased a leather sofa from this store back in 2011 and also fell for the Montage warranty since the sales associate swore no matter what happened, it would be covered. Well the sofa sits in our basement with very limited use in our rec room and after less than 2 years, the cushions were worn as if we used it every day for YEARS. I followed the warranty, took pictures and sent all the necessary information to the warranty company and within weeks had my response. REJECTED. So the salesman. Robert Cofini, lied out right to us and we wasted our money buying a couch and warranty from this company. Yes, I am still upset with believing him and will never buy anything from Ashley again.
Heather Richards was our salesperson and she greeted us shortly after we entered the store. She was pleasant and willing to answer all our questions and even checked the manufacturer's page on a particular item. She was very helpful and knowledgeable. We've purchased many furniture pieces from Ashley Furniture over the years and have been satisfied with the service in the store and on delivery. Ashley is usually our first stop when looking for something new and it is always a pleasant experience when the salesperson is as friendly as Heather was.
It was Great
Robert cofini was great and he explained me everything about the offers and stuffs. I recommend him to everyone!!
The deal we were offered for Black Friday was phenomenal . Heather was friendly and supportive throughout the process. My only negative is that I was told numerous times that the furniture was readily available for pickup, but when I paid with the cashier, I was told it was on back order and I would be notified when it came in.
We has a nice experience at Ashley Furniture. Robert was very helpful and considerate. He did not make us feel pressured to buy and recognized us when we came back a second time to shop. We has a nice experience, even during th chaos of black Friday!
Carl, the sales person at Ashley's was very helpful and never pressured you at all. Nice experience
Robert was very helpful
Diane is a very knowledgeable and helpful furniture consultant with a keen eye for design. I will always ask for her when shopping at the Harrisburg Ashley Homestore!
Very pleasant and cooperative
Go see Rob!! Great prices, great financing, great service
Greeted by a very friendly representative, Robert Cofini, he was very knowledgeable, answered all of our questions and was helping us chose the sofa that would fit our lifestyle.
Carl B. was great and quickly helped me find what I was looking for. I was probably all over the place and probably not much help, but still left with exactly what I wanted. 10/10 would shop again.
Great customer service. The representative listened to our needs and were able to provide us with exactly what we needed. Will definitely come back
I had a very positive experience at Ashley HomeStore today. Chris Gandy was great in helping me find just what I was looking for! Thanks, Chris!
Robert was very helpful when it came to assisting, my husband and I, in finding a couch for our finished basement. He immediately made it known that he wanted to help us when we entered the store. He was very friendly and helpful!
Needed a dinner set at the last minute. They had a great one available at a price that we could not pass up.
This was the best furniture experience I've ever had! Diane was amazing and gave honest opinions on quality and durability! She was great to work with and never once pressured me into buying! Absolutely great experience and saved me $1000 by finding it cheaper online than in store! Thanks Diane!
Robert was very detailed and knowledgeable. I will return to make another purchase in the future.
Robert delivered exceptional customer service
Salesperson was doing deals with more than one party at a time. Slow at collecting payment at cashier. They did allow me to buy a display model since I'm 2 hours away n take it with me. Thank you to the manager for making it happen. I had same experience at another furniture store, so maybe all are the same 🤔
Personnel were excellent in customer care.
I stopped in looking for a comfy chair for a specific area. Carl helped me find exactly what I wanted.
My partner and I came into the store this last week and had a wonderful experience working with Lourdes. She was very attentive and considerate. Tonight we came back and bought a cute couch with a reversible chaise. Couldn't be happier :)
All of our questions answered, and everyone was very friendly and approachable. Are transactions were done in a timely manner.
Robert did a great job. Listened to what we wanted and took us right to it. Awesome, no pressure, no hassle.
Our sales rep Diane was wonderful and very knowledgeable! Great experience!
I was in the Harrisburg, Pa store to physically research the furniture I wanted. I selected the Enola 5 piece sectional. Ordered it online. I had to go into the store to complete the set and purchase the ottoman. Unfortunately, I ended up cancelling my online order and not getting the ottoman, as the sales man and store manager were unwilling to give me the 30% online price or waive the 2nd delivery fee for the ottoman; which would be ordered and delivered by the same warehouse, on the same day by the same delivery crew. Needless to say, I was very disappointed. But that’s ok, as I will take my business and my money elsewhere.
Great staff very helpful the selection in store my hats off to who set it up...i almost want all of it now gotta save up for living room set we want among other things I seen......went to Value City before here there is no comparison between staff and selection Ashley blew competition out of the water well done wish I didnt waste my time at Value City
Robert was very helpful, and allowed us to look at our leisure, but was around when we had questions.
Great furniture at a great price! Lourdes was fantastic!
Great service !!very friendly and helpful staff I keep going back .good quality forniture
Staff is kind and patient. I highly recommend Ashley's home store. I worked with Heather and she was super awesome.
Robert (sales rep) was extremely helpful in helping us choose the furniture we were searching for. We are totally satisfied with his customer service. I would definitely recommend Ashley’s Furniture and Robert to other people.
Very helpful, they priced matched, and I felt I got a good deal for the item.
My saleswoman Lourdes was very nice. Service was quick. I knew what I wanted and was in and out in under 30 minutes.
Love the store and all the product. Robert will do anything possible to make sure you have a great experience and leave with everything you need! He was a great salesman who didn't push us to get anything we did not need. Will be returning to get more furniture here.
Walked into Ashley's today and was immediately greeted by Chris Gandy. I was looking to immediately buy a bed and he showed me the way and was enthusiastic to do so. I walked out after purchasing a beautiful bed. Chris is a great salesman! Thanks you!
Was greeted when I walked in ask what was I in for told her a sofa and she let me go on my way and she said anything I can help you with just let me know no hassle was able to look without being bothered and later she checked on me and I asked a few things she answer them I made my selection happy customer thanks Heather Richards
Mr. Robert C and Joi from the Harrisburg store were wonderful😀😀 and I recommend Ashley's to everyone
Found what I needed AND wanted. Carl was very helpful - not at all pushy. He made some great suggestions and was really great to work with. Can't wait for my stuff to be delivered!
Great selection in the show room! Very helpful and knowledgeable sales people. I got just what I was looking for.
My sales agent was rob, he was helpful in my search today. I greatly appreciate the no pressure atmosphere I sensed when I was browsing today. This was my first time purchase with Ashley, I hope to return thank you for a great experience
Knew what I wanted and got it done quickly! Thank you Carl Burch for the great service.
Walked in greeted by Chris G. Explained what I was looking for he pointed me in right direction made my purchase. Chatted with a lady at Courtesy Desk. Both were friendly and helpful.
I’m glad a purchased my sons bed from Ashley’s the price was just what I wanted to pay.
Excellent service
Professional and courteous.
Robert was very helpful during our visit and through the purchase of our new furniture. We will shop there again!
Robert was timely and worked well with us.
Very nice
Rob was great!
It’s always a pleasure with Robert! He patient and always helpful.
Had an amazing experience with Heather helping us pick out our furniture! Ashley Furniture is definitely the way to go for all of your furniture needs!!
Absolutely wonderful experience! Diane was so helpful but not invasive with our shopping. She provided some wonderful tips to consider during our shopping and then let us browse. We told her we needed to confirm our living room dimensions before purchasing so she provided her card and told us to let her know if we needed anything. Went back the next day to purchase a sofa from her. Couldn’t be happier with our experience.
Carl and Chris are the best! No pressure and go above and beyond to make sure you know what you’re getting AND that you’re getting the best deal! Highly recommend either gentlemen to do business with, you won’t be disappointed!
Ok store certainly not in any hurry to go back after ordering furniture 3,000$ worth they screwed around getting it delivered and proceeded to inform me a portion of my sectional was no longer avaliable would I mind waiting anther month for it. Customer service wasnt to willing either had to go streight to corporate to get any response. Even then I waited an extra 2 weeks for items I was told would be there and wasn't.
Easy friendly service with beautiful pieces
Diane was extremely helpful and helped me pick out the right couch and helped me with accent pillows and throw blankets!
Excellent
Robert was very helpful with finding a good piece that would fit well into my living room.
Heather was very helpful and knowledgeable about the product we were shopping for. Would highly recommend! Very.friendly
Robert Cofini is the absolute G.O.A.T. of furniture and accessories. He has handled my unique requests and eclectic taste with professionalism and a good sense of humor. Thank you!
Z was my salesman and I really appreciated him allowing me to browse without following me around the store. The clerks were very pleasant and I loved the furniture!!
Great shopping for a bed at Ashley's. Robert was a tremendous help. We look forward to the delivery of our new bed and mattress
Great friendly place to get great furniture and house whole things. A great sales by the name of Carl Burch was very helpful and knowledgeable....thanks a lot Carl.....great store
Z. Blazevic was my salesman and he did an awesome job!
Ask for Z Blazevic. He answered all our questions and hooked us up with the lower internet pricing!
Z blazevic. Showed us around and helped us look at some living room and bedroom sets that would work within our budget! Very helpful!
Heather did a great job helping us. She showed us all the option in the price range we wanted to be in. She also worked with us when we were looking at other item to purchase. We arrived about an hour and a half before closing and she did everything she could to make sure we were satisfied before we left. Great place to buy furniture can’t wait to use my new bed
Z. blazevic was very helpful and answered all of my questions.
Z.Blaze and Lourdes were very resourceful and helpful. They worked with us to get what we wanted at a reasonable price. A+ customer service, we are happy with the products we chose and with Ashley’s in general. Will return and recommend to others.
Z was very helpful and informative!
Very courteous, professional and knowledgeable staff from beginning to end, can’t wait for my new piece to arrive!!!
Beautiful showroom. Z Blazevic greeted us at the door. Very friendly and welcoming.
Z. Blaze was a good salesman Did extra work to find my item.
Great help and service from sales rep Robert! Found a couch I like and found a chair to match.
Z . Blaze was very helpful and knowledgeable... I will be returning for my house needs.
Z. Blazevic Has been a great help. We’ve been in a number of times and he has always steers us in the right direction
I am not a fan of pushy salesmen and usually will take my business elsewhere, but today Z Blaze made my shopping super easy and effortless! I will definitely recommend him to anyone looking for furniture
Z Blaze was very helpful and knowledgeable about their products and helped us get the best deal on the set we wanted.
Great experience. See Robert at Ashley for your next purchase.
Carl Burch was a pleasant and very helpful salesman. He did not hover over us or pressure us while we were shopping and making our decisions but was there when we had questions and needed help.
Great experience, Robert Cofini was an excellent salesman.
Z.Blaze was a great help getting my purchase all set up. Great job.
Rob was very professional and courteous. He understood our need for a child’s first mattress and guided us to the perfect one. He was patient and thorough. A very positive experience.
My husband and I found a sofa said that we were interested in purchasing on the Ashley Home store website. When I called in I was just listed by salesman named Carl. He was very helpful in understanding about the fact that we didn't want to pay the $199 delivery fee. He quickly offered to honor the online pricing of the furniture set and since we plan to pick it up for only charge $20 fee to have it sent to their depot. The customer service was fantastic by the individual named Joy who did all of our paperwork and handled the payment process. This was our first experience with Ashley HomeStore and it was a much better experience than we've ever had at other local furniture stores.
Wonderful experience. Robert listened to what we were looking for and guided us to our choices. He helped but didn’t hover. Would recommend Ashely Furniture & definitely will shop there again. Updated 9-18. Returned for more furniture because we were so satisfied with our last purchase. Once again Robert was amazing. Can’t wait for our next shopping trip.
Good prices to serve my purpose! Thank you!
Chris Gandy was honest, knowledgeable and efficient. He’s our go to guy when it comes to our furniture needs. We even drive more miles to the Union Deposit Ashley’s specifically to work with Chris.
An absolutely wonderful experience Very knowledgable experienced.
Steve gave us fantastic service. Got some really nice stuff at very reasonable prices. The store has a great selection.
Not the same as we saw in the store
Had a great experience. Robert was very helpful and not pushy!
Ashley is our favorite furniture store. Thank you Heather for helping to make our trip a successful one! Very pleased with our purchase!
Guys bringing furniture did a great job.
Chris was very helpful in the whole process! He made it a lot easier!
Furniture staff was great! The prices were reasonable and I enjoyed the look and feel of the store.
The salesman’s Robert was great, very attentive and personable. If and when you thinking about buying something please go to this guy very helpful
Buyer beware no refunds no exchanges no returns also if you don't do your research you will end up paying more for the same item that is on Ashley's. com for cheaper. So my advice to you is if you really want something from the store get the part number and check the price online and and buy it online. Stay away from these con artists.
We liked so many items in the newly remodeled showroom that it was hard to decide. Chris G. was extremely helpful without being pushy. Overall, a great shopping experience. Highly recommend the Harrisburg Ashley Store.
We were helped immediately. Very helpful and knowledgeable staff. Prices were decent, cash prices were even better.
Horrible service..... Rude to employees... Dress like they r in their pjs. Attitudes. Very unprofessional!!!!!!! When a person is being terminated from a workplace, u take them to the side in PRIVATE . Firing someone that's a hard worker and they knew she didn't have a license for 6 months .. So she had to count on others , isn't her fault if she is 4, max 8 mins late.... We go by John Harris school to get to union deposit, any way there is road construction .. We left plenty of time to be early even .. Id NEVER RECOMMEND THIS FURNITURE STORE NO WAY!!!!
Heather was very helpful and knowledgeable when it came to helping make our decision on our new bed.
Heather was our salesperson, we came in to buy a mattress and she was very informative and accommodating, great experience all around.
Stopped in looking for a sectional sofa. I have a pretty specific size requirement that has proven difficult to find. Ashley had a few options in the size range I was looking for but pricing seemed to be at a premium vs other places I've looked (which I suppose is expected). Regardless, the staff was friendly and efficient showing me the different options in a short amount of time.
Robert was great! Easy to talk to and very helpful!
Outstanding experience! Our salesman, Chris, was very helpful and not pushy at all. He answered our questions and was very professional. We will buy from this store in the future and will definitely ask for Chris!
This is the 4th time we’ve purchased from Ashley and have had a great experience each time.
Great experience! Wonderful salesman, Chris did a great job!
Had a very positive experience with Rob. He was quite knowledgeable about the products in the store and made sure we were well taken care of as we shopped for the furnature we needed. We will definitely return for future furniture purchases.
store manager talks a good game..but unprofessional
Chris was very patient and helpful while we made our decision about what chair to purchase.
This process was extremely easy for me! I appreciate all the help!
Had a great buying experience over the phone with Robert!! He made sure to match all the discounts I was going to get online too. Thanks again
Chris Gandy was very helpful without being pushy. He answered questions and explained the whole ordering/delivery procedure. He allowed us to pick what we wanted without steering us to the most expensive products. Since we haven't purchased furniture in 50 yrs, this was a pleasant experience. Hopefully the delivery goes as well Carol Miller
I worked with Robert, he was very helpful and receptive to our needs. He was very patient as we tried out this actually every single mattress and he worked with us with and our budget to find the mattress and bed frame of our dreams! Definitely recommend. Edit: I realized my arrangements for boxsprings fell through, gave Bob a call and he did everything he Could the check that they had a compatible inventory to make sure that the warranty wasn’t violated, I drove on over and had the boxsprings I needed for my Sealy mattress within 30 minutes! Excellent service.
Heather was very courteous and knowledgeable. She helped my wife and I select some great living room furniture that we look forward to enjoying very soon!
Robert was terrific to work with. Ashley’s furniture on Union Deposit Road is a good shopping experience. We will be back!
Came in today with my girlfriend looking for living room and dining furniture and Robert helped us with all questions and scenerios. He wasnt pushing us and was extremely helpful, especially considering we went through 3 different couches. This guy was AMAZING. Store closed at 5pm and it's now 545pm. Staying after hours was and is no problem. Thank you Ashley homestore and my man Robert
Heather my sales associate was great today. She was very professional with helping me choose my purchases.
Great customer service at the Harrisburg PA location. Robert Cofini was very helpful and attentive to my needs. I walked out pleased with my purchases and will definitely come back again!
Plenty of sale offers but at the end its all the same....full of gimmics ...be careful to read between the lines. Online prices are very different than the actual store prices and sale associate will always give you different price than what is wriiten on the tags. Thats fishy!
Employee Robert Cofini was very helpful, courteous and a pleasure to deal with. I will be back for any future furniture considerations.
They where really nice
I walked into the store just to look around. Robert greeted me right away then gave me space to review the merchandise. After about 15 minutes he checked on us and offered cold water. All I can say is 'What Service'. I immediately wanted to work with him, as I passed others who didn't speak to us at all. I wanted a sofa that was not in the showroom. Robert researched and found what I was looking for at a great price! Not only am I happy with my new sofa. But because of the service, I am now going to furnish my entire home through Robert. He is definitely a keeper! Thank you for everything! I appreciate it!
Robert was amazing and helped with i needed.
Robert was extremely helpful in the whole process of selecting and buying our new sofas. He answered all our questions and even took time to keep our kiddos busy while we completed our purchase. Thank you!
I'm glad I went to the Harrisburg store because I found exactly what I wanted the people are very nice helped me in every way they can I would always buy from Ashley I'm very satisfied with my purchases.
Massive renovation going on at this store currently. Many items not currently being displayed in the store. However still worth a stop.
Me and my husband visited Ashley furniture in Harrisburg. Chris was our salesman, he was super nice and very helpful without pushing for us to buy anything. We were looking for a small sectional for our living room and took us a bit but finally found the one. He also guided us on delivery options which was nice. The entire experience was easy and non stressful!
Chris was helping us on Saturday, June 23, 2018. He was friendly and patient. We have been in and out for several different weeks buying for a new home and he was not pushy or overly attentive, he was however, prompt and informative. He let us do our shopping and searching and when we needed his help he was right there to assist. Thanks Chris for the excellent customer service. We will be back again
Robert was so helpful. No pressure sales, it was a lovely experience. Will definitely go back next time we need furniture.
I was in an emergency situation where a bed I ordered online was backordered but I was not notified until it was too late. I called Ashley's and they informed me there were some items that I was looking for available immediately. I was able to get everything I needed within an hour and they even helped with reductions on prices on some of the clearance items. Definitely a great quality store to get your furniture.
Good
Robert took good care of me again
I liked the time I spent Mr. Robert was very kind and very courteous I hope in the future recommend my friends and family to buy in Ashley
We have bought furniture at the union deposit store multiple times. Robert Cofini took great care of us and coordinated our order and scheduling. He was friendly, knowledgeable, and professional. We recommend Ashley for their quality, style, and overall value. I would recommend anyone to see Robert as he was an excellent advisor through the purchase process. -Curt S. March 2018 & June 2018.
Very good place for your furniture.
My finacé & I recently went to multiple furniture stores where the prices were absurd and the staff lurked around us--giving us no privacy to browse. We went to Ashley HomeStore and the experience was phenomenal. They have a great selection with reasonable prices. We purchased a beautiful table with six chairs and I couldn't be happier with the outcome. Our sales rep (Steve) was great. He was beyond helpful and patient with our decision making. I recommend this store to anyone looking for furniture and I'll most certainly be back in the future! Thank you Ashley HomeStore & Steve for making our home more beautiful! Sincerely, a HAPPY customer!
Steve was super helpful, not pushing us trying to make a sale and took a lot of his time helping us with questions about our decore. Prices are competitive and they do price match to some degree. He got us a discount on their internet price deals which was cool. Thanks for your help Steve!
Carl was very helpful. He made my visit and experience well worth the reason I will probably purchase from Ashley HomeStore continually.
Robert provided great customer service. Worked hard to get me the best price and delivery/pickup option to fit my move. Thanks!
We were greeted by Heather Richards in the Harrisburg, PA store. She was congenial and made us feel welcomed. We weren’t rushed and were given plenty of time to look at the options that were available in comparison to what we wanted and could afford. After spending the weekend visiting at least four other stores (Bob’s, Value City Furniture, Big Lots and Furniture Warehouse) we were happy to finally find lovely furniture within our budget. We were also very happy with our shopping experience. It was very positive. Now we are waiting for our furniture delivery. If all goes well with that, I’ll be back to give Ashley Furniture five stars.
Chris from the Harrisburg Store helped me purchase a new kitchen table set, he was very helpful!
Sales rep heather was extremely helpful. She new the products and helped to make my purchase seem less.
Great items for sales just need a better/faster way to complete sales!
Come see Robert Cofini....great customer service!!!
Great products but it wasn’t until we were halfway through our shopping experience did someone finally approach us... we even looked associates straight in the eyes waiting for a greeting. I work for an Aaron’s franchise and was not impressed with the service. Nonetheless, the clearance items matched our new dining room set!
Rob was great to work with! He was professional, friendly, and accommodating - he didn’t rush me at all! Best of all, he was able to get me the best deal possible!! Thanks, Rob!
Great deal
Sales Rep Carl was extremely helpful and knowledgeable about the items on the sales floor. He allowed us to browse while also occasionally checking to see if we had any questions. He measured items we needed sizing and made suggestions that worked well for us and our lifestyle. This was a very good shopping experience. We will shop at this store again!
Store was being renovated, prices on line verses in store are crazy. If you order on line it’s cheaper but they get you with a $199.00 delivery charge. If you buy in store the price is double. The salesmen was very courteous and very helpful.
We’ve been in Ashley’s multiple times and each visit and we choose Robert to help us with our purchase today because he’s very helpful and knowledgeable. He also took care of our concerns with online reviews. We’d recommend Robert to anyone who comes into Ashley’s to purchase furniture.
They really took time with me and were very patient. The prices are the best.
Robert did a great job he is very nice working with to get satisfied deal
Wonderful friendly service from Robert Cofini! Great experience! Will defiantly shop here again for future furniture.
Our sales representative was very knowledgeable and we got great deals on furniture that we were searching for!
The customer service I received from Robert at Ashely was warm, friendly and professional. It was nice having such a smooth and positive experience!
Robert cofini was very nice and answer all my questions , thank you for you time
Robert was extremely helpful in our search for a new living room set. I would highly recommend visiting Robert at Ashley’s Furniture of Union Deposit Road for your next furniture purschase!
Thanks Robert for taking the time to help me find out the information I needed for future purchases. I will be back soon to complete my transaction. Again, thanks!
Rich was very pleasant. Everything was easy in and out
My experience was exceptional! Adele was terrific! Everyone there worked with me to make my purchase easy. They were also courteous and helpful!
Robert made my experience with Ashley Furniture HomeStore exceptional. He went above and beyond to help me select pieces for my new home that would look great and fit my design style. He even stayed late to make sure my order was completed correctly! His patience, attention to detail, and “customer-first” attitude stand out when working with him. He is very helpful and I would recommend working with him to anyone in need of furniture who appreciates great customer service.
This is the only place i'll buy my furniture ! Well, I came back and bought a bedroom set ... Exceptional price and two (2) of the ladies there of which I dealt with are just AWESOME ! Lorna Woods is the lady that helped us pick out the furniture and she is absolutely incredible at her job ... extremely knowledgeable and very patient. The second lady is Christina Ramos and she is the CSR person that put the numbers together and she went above and beyond her job to make sure we got the best deal possible and she is absolutely fantastic at her job ... Ashley Furniture are extremely lucky to have such employees and these ladies are what brings people back time after time ... Thank you ladies for making our visit and purchase so enjoyable !!! 💗😉🌷
Nice place for #viewing #amazing #furnitures
Robert is an awesome sales associate!!!!
Great job, Tom and Robert! Your assistance made my choice so much simpler! Very knowledgeable and helpful!
Rob was friendly and knowledgeable. He wasn’t pushy and made the experience more enjoyable.
Great Salesperson who was very knowledgeable;e and open to suggestions. She took the time to go over all of my concerns and went out of her way to ensure I had ideas for my next trip to accommodate my needs!
Robert was great in helping us find the perfect sectional for our home. He listened to what we wanted and made it happen.
I bought a dining table from harrisburg store and sales person mr Robert confini is very cooperative and knowledgeable sales person It’s a nice experience in the store
Great service very helpful
Heather was super nice and very patient with our family! Awesome experience
Very friendly and helpful
Robert was friendly and helpful with us. He answered all our questions and was great with assisting us with our descion. He found us the exact sofa we were looking for. The whole team their was also very helpful and friendly. We enjoyed our experience at Ashley Homestore very much and will be back. Thanks Robert and the rest of the team.
Easy shopping, attentive but not pushy staff.
This was our second purchase from Ashley Furniture. We had a wonderful experience the first time and this cost was no different. Robert C was knowledgeable. He was also patient when wanted a few minutes discuss this purchase before making the final purchase. Will shop here again.
We are really happy with our purchase today. Rich B. did a great job working with us, giving us our space when needed and overall was an excellent associate. When we come back we will definitely be looking for Rich. Oscar and Natashia over in Acceptance now also were very professional and really enjoyable to work with. Outstanding service all around. Thank you all so much!!!!
Me and my wife went to Ashley's to purchase a bed room set for our growing child. We were greeted at the door by a nice and knowledgeable gentleman. He helped us find what we wanted at a great price!
Rob has been extremely helpful and diligent!
Heather is absolutely fantastic, knowledgeable, helpful, professional and kind! We are so happy she had a part in purchasing our furniture for our first home! She is stellar!
Our sales associate Heather was very helpful when working with us to look for a new bedroom set.
Purchased 4 chairs for Grace & Truth Bible Church. Steven Zinc was the sales person for the transaction. We were extremely impressed with Steve’s assistance in getting a wonderful savings for our church. Praise God, Gary & Lynn
Carl was great and very patient with my pickiness. It's a shame shipping is so expensive but overall I am happy with my experience.
Robert took time to help us find exactly what we were looking for. It was in their clearance space so it was missing some hardware. Anthony took his time to explain how everything would go together and find us the right hardware. So, even purchasing from clearance, we were treated as a valued customer. Thanks guys!
Elaina Peyton took my call (Mechanicsburg PA store) and patiently, kindly and respectfully listened to my concern over the care I was given and less than expected quality of my recently purchased Darcy sofa. She reassured me my concerns would be passed along but with the Labor Day Holiday coming, she could not offer an exact follow up date. Within the hour, she had called me back stating she made a call to her manager to discuss the issue, I would be compensated with a replacement and delivery at no charge. Her overall kindness and attentiveness made me feel I was the only customer in her day. HUGE THANK YOU FOR EXCELLENT CUSTOMER CARE. I have continued to receive follow up support from Elaina regarding follow up issues. She has been attentive, kind and patient, seeing that the matters are resolved timely and with excellence! 5 stars for you Elaina! Thank you, Kim
Pat Yarrish was an excellent salesman. Pat helped Carl and I through the purchasing process. In addition to Pat's great effort, I didn't catch the name of the stockroom gentleman but he was a great help loading the discount chair into our Tahoe. All in all, we we're very happy with our Ashley experience.
Enjoyed dealing with Ron. Very knowledgebase and easy to work with.
Rob Cofini helped us find our beautiful new couch! He was really friendly and easy to talk to as he was walking us through the process of buying and picking up our Zardoni sofa. Thanks again!!!
Pat was great. Very helpful and accommodating and did his best to help us amd answer our questions.
I'm a returning customer and worked with Rob. He always helps me out gets me exactly what I need. I recommend going to him with buying anything from Ashelys!
Awesome customer service! Thanks Bob!
Robert Cofini was extremely helpful. No pressure from him as we walked throughout the showroom. I would recommend Ashley Furniture to anyone looking for quality at a reasonable price. Yet again, it was a pleasure to deal with Robert. Anyone looking for furniture should go to Ashley first. And ask for Robert! I continue to be impressed with this store. Robert, as always, was extremely easy to work with. No pressure, got what I wanted & left a happy customer. The entire staff is very pleasant to work with as well. The women working behind the desk are cheerful & helpful! Do not hesitate to shop here. I have checked many different furniture stores & none compare to the value of Ashley! One very happy & satisfied customer#
I Decided on Ashley Homestore for furniture for our Cabin after my sister recommended them to me from her Ashley experience. From the moment we walked in Robert (our sale representative) He was very attentive to us answering any questions we had about the furnishings and mattresses, and helped us pick out beautiful furnishings and a mattress that fit our lifestyle in the best possible way. Everything was ordered and the financials were in place in a timely fashion and Robert also helped us make sure the furniture will be delivered and set up with white glove service after our closing date which all was very helpful. Robert has 5 stars in our book, with 9 years of experience with Ashley Furniture and a very friendly personality you will be sure to feel right at home, I highly recommend if you go to Ashley to request his services
Wonderful store with very friendly salespeople. It is a pleasure to walk around and shop without a salesperson following your every step, but they are there when you need them. Great furniture at reasonable prices. Love shopping here!
Robert was very helpful. This was a good experience.
Robert did a fantastic job helping us.
Bob and Lilly were outstanding to help me find the perfect lamps to walk out with same day. They also helped me browse counter height kitchen table options. I need to settle on style -
I very much appreciated our salesperson keeping their distance while we looked around-- actually left other stores because of hovering salemen. However, I was really irritated that because we chose a floor model, we couldn't get a warranty or delivery on a $3500 sale!! I most likely will not return.
Was looking to furnish my new apartment. My salesman Pat was very helpful and knowledgeable Not at all a pushy salesman. The rest of the staff when checking out was also helpful and curious
Every one keep a smile and was very helpful took there time and answer all the question Thank you and have a wonderful Day.
Robert was great to deal with. Great knowledge of product and friendly. Made the deal very easy. I will come back for future purchases.
Our experience today was great Robert was very helpful. We love the bedroom set we got for our daughter.
Pat was very helpful and professional. Thank you!
Excellent customer service. Works with you to make sure you get what you want.
Pat was absolutely amazing! He gave us all the time and space we needed in order to make our purchase. Smooth process from start to finish! If your looking for furniture or bedding go see Pat!
Pat was wonderful in helping us to get everything we needed. Would definitely buy from him again.
Mr. Robert Cofini was extremely patient and delivered amazing customer service! He display exceptional product knowledge with a friendly delivery.
It was a little busy and sales person wasnt always available but understood he had more than me in the store
Richard was nice helpful and so sweet best person I ever meet in a furniture store
Really helpful
Robert was extremely knowledgeable and helpful.
Frank did a really great job walking us through everything with the mattresses and bedroom furniture. Since we did not close on our house yet, he made sure that financing would not affect our closing process, which we greatly appreciated.
Robert was an awesome sales representative and my husband and I are very happy with our purchase. We looked for months for the right bedroom suit and Robert not only helped us find the perfect one, but got us where we needed to be price wise. We appreciated all of his time and patience and would recommend his service along with Ashley furnitures products. Our bed is top of the line quality and we couldn’t be happier.
The sale person did a wonderful job while I tested out many different beds very nice kind and knowledgeable had such an amazing experience... I would recommend them to everyone
Excellent customer service. Pat was a true professional. We found the PERFECT living room set. Raven was so nice. Thank you.
Outstanding service and a great experience.
Excellent Service — thanks Rob!
Robert is did a great job pointing me in the right direction for my needs. He was professional and not pushy.
Robert has been very polite, respectful and eager to help us. We will be back in a few weeks to let him take care of the additional items we will need for our new home.
Thank you Frank ortiz he was amazing and helped us out alot i would recommend friends and family
Rich did a great job showing us around the store. We found an item we liked, went home and took measurements, and called back the next morning to confirm the item was still there and held for pickup before driving back over to the store They were unable to take my credit card over the phone during my first call because they had several customers, but Rich called me back to let me know "he had written up the item they were saving for me, and I could call back with my credit card or just pay when I got there". Was there 90 minutes later with my truck, item was sold. I would happily have just given my card over the phone if I had known "writing up the item they were saving me" meant the item was actually not being held at all. Beware that their policy is to not hold any items before receiving payment despite what your salesman may tell you. Wasted weekend with Ashely furniture in Harrisburg...
The sales staff was friendly and helpful without being pushy. We were able to browse at our leisure, and when we had a question, our salesman was easy to find. We'll definitely go back when we're in the market for more furniture.
Robert, was a easy going guy that helped us along the way. He let us take our time to look around and followed up with us at the end. We didn’t feel pressured and answered our questions appropriately. I definitely enjoyed my shopping experience during such a stressful time.
Robert was very helpful in purchasing our couch!
Had a great experience shopping for our new sofa. Our salesperson, Pat, was very helpful in assisting us in making our decision.
Staff was pleasant and courteous. Pat was very helpful despite his computer issues!
we went to ashleys store on union deposit in Hbg. looking for a certain, special item. the salesman Rich Burnside took the time to search the whole store and found exactly what we were looking for. to say the least he made us very happy and when we left the store we were tickled. not many sales people take the time and do what he did. than you Rich and we will be seeing him again......Great employee and a very nice guy.....5 stars for Rich today.....
Robert Cofini was awesome!!! Best Salesman I’ve met in a longgggg time!!! Not pushy and helps you get the best deals possible with what your working with. 😊😊😊
My salesman Pat Yarrish was amazing! He was sincere, paitent a great conversationalist!! ...And just a kindred spirit to help buying my new dining set. I will absolutely be back thanks to his kindness!
Very helpful, cooperative, and quick. This is our second recent purchase and we'll be back for any future furniture needs. Robert was very kind and helpful.
Professional, courteous and most important, friendly service.
My wife and I came into Ashley Furniture to help furnish our brand new house. We work late and came in an hour before they closed. Our rep Robert was a huge help and helped us pick out a couch, accent chair and dining table. These were very big purchases for us and couldn't be more excited! Thank you again Robert for all your help, staying late with a smile on your face. You rock!
Had to visit Ashleys today had another great day with Robert Cofini the salesman there. He is always kind and very informative. Never any pressure. As long as he is there we will be Ashley customers...thanks Bob...
Had exactly what I was looking at on the computer. Robert was fabulous to work with. He listened to us and knew exactly where my wish list love seat, ottoman and oversized chair could be found in the store. Great experience.
Pat Yarrish was our consultant and he went above and beyond to help my husband and I throughout the buying process. In addition to saving us as much money as possible, he was very informative about the new protection plan that was being offered, as well, as financing options. My husband and I also received a thank you card in the mail, handwritten by Pat and it truly made me feel like a valued customer rather than just another sale. I would highly recommend Pat to any others visiting the Harrisburg Ashley Furniture Store!
Rich was fantastic! He helped us decide between two great options to find something that would look the best in our home. Thanks Rich!
I had an awesome experience at Ashely Furniture today.. Robert is a fantastic associate to work with. 👍
The individual who helped us out today was Robert Cofini. He did a great job on helping us with our order, and to stay within our budget.
Carl was extremely helpful with my purchase. Very patient and not clingy at all. Ashley has some beautiful furniture. I would shop there again in a heartbeat.
Service was attentive without being pushy.
Robert Cofini was great. Made buying furniture easy and enjoyable.
I was shown around by Robert who gave me some great options to choose from and helped me narrow down what type of mattress I needed. Once I picked out the mattress, Robert was able to schedule me for delivery within 2 weeks. Delivery was free thanks to a promotion they have for mattresses over a certain price. Dena at the desk is awesome and helped me with the financing paperwork. I have purchased from Ashleys before and would definitely buy again.
Stephen was incredibly helpful and assisted with navigating my space challenges. Highly recommend!
I went to go shop around for a new couch. I had received great customer service from Micheal. He helped me pick out a wonderful couch set, that I will be going back to get. Thank you Micheal!
Michael Cameron is a very wonderful sales person. he's always willing to help me when i come to the store. very nice and respectful.
My experience at Ashley's furniture was great i was greeted by a young man name Michael Cameron and he explained everything to me with patience i loved the furniture that he recommended and i was happy with the price i paid he was a great person to work with and i will recommend him to ma family and friends to also work with him thank u Michael
If you go to ashleys furniture I would recommend sales rep Michael C., very respectful and willing to answer any question or concerns you have, he showed me various selections of furniture for my living room they were all at a very good price thanks again for your service.
Service was nice and as soon as I walked in one of the workers , mike cameron I think his name was , was very helpful with helping me decide what kind on couches I Should take home
I Would like take the time out to thank Micheal Cameron for helping me with my furniture and also being very respectful as a sales person , my experience with him was amazing. and if I could recommend him to my family and friend he'll be honored to assist them as well. Micheal Cameron is very well spoken, eduacated ,funny. Also he helped me and my husband find the perfect living room set for our new home .
Michael Cameron was very helpful, respectful, and patient with helping to satisfy me. The other sales representatives did not greet me as I walked in. Their needs to be more nice, helpful gentlemen like him. I had a wonderful experience.
Michael Cameron was excellent. He assisted me with picking out my furniture set and was a great sales rep. Definitely a good rep to have on your team and I am looking forward to coming back for him to help me pick out a kitchen set! :)
Michael Cameron is a wonderful sales person he was very helpful, has great manners, and was very patient with me.
Robert Cofini was extremely helpful in helping us find our furniture. He was very personable and seemed to genuinely care about our situation. I would definitely advise anyone looking for furniture to look him up!
Was greeted by Michael then was giving room to shop Michael found us at the living room suite we wanted and was very helpfull
Found exactly what we needed for our home. Our salesman Pat was of great assistance and a pleasure to meet.
Robert Cofini went above and beyond to help us procure our new sectional reclining couch. We had a unique situation and he earned our business today and in the future!!
I would like to thank Rich and Melissa for their help and expertise in helping me shop for my new home. And just providing outstanding customer service!! I have received nothing but the best service from these two. Additionally, I would like to honor them both, by saying thank you!! And thank you to all of Ashley's personnel!!
Robert was wonderful in every ways.... very helpful, respectful
Had a great experience with Robert C at Ashley Furniture today! He spent time with us even after store closing and was very through answering questions and giving us the best deal! I felt absolutely no pressure to buy like I have at other furniture stores. Thank you Robert!
Very helpful.
My husband and I needed new furniture for our new home. We came in during a great special and had help from Michael to put together our perfect living room area.
Great, friendly service from my sales associate Robert. No pressure, just helpful information and an all-around positive experience in the store.
Robert provided us with excellent service. Made an excellent deal. Would definitely recommend buying your new furniture here.
Excellent experience. .would not hesitate to shop here again.
Excellent customer service!! Rich was helpful, he answered all our questions, and made the purchase process quick and painless. Our furniture will arrive in only 5 days!!
Beautiful store great service
love this place always find great items for great prices...great customer service! ...def should ask for Robert..greeted me from the time i entered the door and helped me find everything i was looking for...
Love dealing with Rich. This was our 3rd buying experience with him and always a pleasure.
Low quality furniture
Chris was very nice and helpful, he made me feel like I made a good decision.
Yvette was great! Helped us get exactly what we wanted. :)
We had a great experience. Very helpful staff. Yvette and Raven made the sofa buying process so easy. Cash discounts are always nice!
My boyfriend and I came in to purchase a dining set and had the pleasure of being greeted by Robert. He was very helpful with our sale and able to answer all of our questions. We would highly recommend shopping with Robert here at ashley!
My Sales Rep Yvette was very professional, kind and took great care of me from the time I walked in the building and left. She's a wonderful woman. I was also treated kindly by Sabrina. She went over my order and explained the details. They were very pleasant to work with. I had a blessed experience with both ladies. I will recommend Ashley's to my fam and friends.
The sales rep. Robert C. from the Harrisburg Pa is the best. He has helped me on multiple occasions & with previous purchases. Will definitely be back in the near future .
The salesman was very helpful and friendly. He gave me a 20% discount for paying up front. I would recommend him to friends.
I needed a comfortable chair for my wife that was recovering frim surgery and Carl helped me find the perfect recliner. Great salesman. great store and great furniture
Great service. Very quick and helpful.
Come see Mr. Robert C at Ashley Homestore. Great customer service. Thanks for your help.
The sales associate Robert was very helpful with a lot of knowledge on everything we need to know. I would highly recommend anyone to come here.
Ashley Home Furniture, very friendly, customer service is excellent, and willing to work with you on pricing. I would recommend your store to friends and family.
Michael Cameron was very helpful and professional.
Great staff and very patient.
My sales associate Mike C. was very helpful. He was no pressure and didn't follow me all over the showroom. He went as far as to carry a dining room chair all over until the perfect matching table was found. Thank you so much for being so helpful and knowledgeable!
We've been clients and customers of Ashley's for a while and will continue purchasing from them. Everyone is always very polite when we come in for a purchase and go above and beyond attempting to get us the pieces we need on time. Delivery is also a pleasure: their delivery team always arrives on time, and they are gracious and careful not to damage either piece or property. Absolutely love this place!
Mike was very helpful, friendly, and provided excellent customer service!
Nice furniture; sales assistant was very helpful in finding the right sectional.
Great sales and service. Great deals . Thank you Rich B.
Michael helped a lot with my choice for a couch. Hopefully it will work out.
Mike was friendly and knowledgeable!
Worked with Michael C while looking for some new furniture for our house. He showed us sensible options that worked within our budget and was extremely friendly and helpful while also giving us plenty of space to look on our own
(Translated by Google) I liked having come to this store because they treated me well and with kindness especially the person who attended me called Roberto. (Original) me gusto haber venido a esta tienda porque me atendieron bien y con amabilidad en especial la persona que me atendió que se llama Roberto.
Robert and Greg were great. They matched (actually beat) the competitive price.
Great place to shop, found nice furniture, bought it, found it cheaper on line, they price matched it no problem. Very smooth transaction. Great to do business with...thank you again..
Great shopping experience with whole team.
Quick, easy and hassle free. No pressure.
Great service, and quick!
Rich was very helpful; there when I needed him but didn’t stalk me. The other staff members were friendly and helpful.
Steve was very detailed and helpful with the dining table set and server.
Great Experience ! Quality Products ! Fair Pricing
Thorough but laid back - didn't feel pressured or hassled.
Dont remember salesmans name but he was little slow to getting price and all info that we asked. But atmosphere was nice and furniture was also good quality and price
Carl was amazing. He let us take our time and look around. Then got me a great deal on living room furniture for my new home.
Ask for Rob, with his help I found the perfect piece to complete my little living room!
Met with Robert Cofini, who was very helpful. He helped us find compatible pieces from 2 sets to get what we needed. Very friendly. Great value. Only caution is with their delivery contractor. You pick the day and are required to give them a 3 hour window, but you won’t find out when that window is until the day before. If that doesn’t work, they will charge a $99 reschedule fee. Essentially you have to be available the whole day. Good thing for Saturday’s. This is very customer unfriendly and needs to be fixed.
Steve was very helpful he knows what he doing we want to thank him for his dedication we definitely be back before Christmas thank you Steve
They had a good deal on a bedroom set. Was helped by Carl. Good experience, friendly staff.
Answered all my questions. Very helpful.
I had a great experience at Ashley home store the sales person was very helpful and patient best experience ever thank you
Robert and Craig were very helpful in explaining all of my options and helping me find the furniture I needed
We worked with both Robert and Mike on multiple visits and they were both very pleasant to work with, extremely professional, and went out of their way to help us find furniture that we love and got us amazing deals!!! They were both phenomenal to work with and extremely personable! My husband and I hate furniture shopping but Robert and Mike made our experience extremely pleasant and were very patient when I changed my mind multiple times! I did not feel suffocated or pressured into buying anything nor did I feel like I was being hunted as I took my time looking around the store. I plan on shopping for my entire house at Ashley Homestore!!!
I stopped in at Ashley Furniture today to check out a bedroom set. This was my first time actually shopping for furniture. I met Rob Cofini one of the sales reps. He took time to help me find what I wanted and put together a great deal. I definitely recommend Ashley HomeStore.
Our sales person, Yvette, was very helpful in our multiple trips to the store to shop for bedroom & living room furniture. She was always pleasant and listened to us when we described exactly what we were looking for in furniture. The final process in actually buying what we chose was easy and all the aspects of the purchase, including warranty and delivery, were fully explained. Overall a very pleasant experience.
I had been to about 5 stores looking for the best sofa for a good price. There were several instances where I had problems just getting waited on. Finally, I went to Ashley. Carl was my salesperson and he was so kind and helpful. I not only bought the sofa but I bought the ottoman and a floor lamp as well. I had an excellent experience and highly recommend Ashley to anyone.
I had a very pleasant experience at Ashley's. Robert Cofini was very helpful and answered any questions that I had. He was very knowledgeable about the products I was interested in. I highly recommend shopping at Ashley's furniture store.
They are very understanding, cheerful, accommodating, serviceable, and encouraging. wonderful service!!
Eric Z. Greeted me as soon as I walked in the door, asked how he could help and after telling him my style and what I was looking for, bedroom suit, then showed me around to the ones I'd like. I also purchased a mattress from them that they price matched from a competitor I was about to buy from. Since both were bought there, they took $300 off the bedroom suit and threw in free mattress delivery. It was an enjoyable process and the only reason I gave it 4 stars was because the checkout process was quite long. Eric did say it was because of a new system they got so hopefully it's normally quicker.
We had a wonderful experience shopping for a new mattress and bedframe! Yvette was helpful and wonderful to deal with. She also helped us out tremendously when we weren't pleased with the mattress and box spring that was delivered. They replaced both without giving us any hassle. Great customer service and delivery! We will be back for sure.
Robert Cofini was amazing! He was so helpful when we were trying to find new dinning room furniture. Would definitely come back again!
I walked into the store and was immediately asked if I needed any help. I was greeted by Robert and he quickly found the type of sofa I was looking for and it was a great price. He was assisting multiple people but still managed to get me checked out in a timely manner. I will definitely be back thanks to Robert's expertise.
Robert & Yvette we’re very nice and always made sure I was happy with my purchase.
Robert was a huge help. He is always so nice and very helpful.
From the moment we walked in the store Robert was great. He gave us a breakdown of the store since it was our first time there. He allowed us to take our time choosing what we wanted and checked on us periodically. Overall Robert made our first visit to Ashley a great one.
Great service! We worked with Robert, and really appreciated that he gave us the option to explore on our own and ask questions if we had them.
I had a great experience at Ashley's Furniture. The employees were very helpful, informative and not pushy at all. Robert is an exceptional design specialist, who helped me get exactly what I was looking for and was able to accommodate the budget I needed. I would definitely recommend you visit Ashley's on Union Deposit and ask for Robert!
Very friendly staff, I had Carl help me and he was able to answer all my questions and help assist me to the best of his ability. I would recommend Ashley's Home Store.
Was very happy with customer care service at Ashley Furniture. Thanks Elaina for renewing my faith!
I was greeted by Yvette on my first trip into the store. She was very friendly and helpful without any pressure. I looked around, taking notes and a couple of pictures. I returned a second time with my husband and we were greeted by Robert. He was also very friendly and answered all our questions. He also offered us bottled water as we took our time looking around. He was knowledgeable about the dining room set we were looking at and made the purchasing process smooth and effortless. We would definitely return to the store when looking for other furniture.
Steve was patient, helpful, and honest. Thank you so much!
Excellent customer service and the manager checked on us often.
Rich was very helpful in assisting me. He was pleasant and warm when I entered the store, was very quick in helping me purchase the loveseat, and walked me through in the whole process. This furniture store had a lot of good items at a very reasonable price. It is not definitely my last visit.
Had a wonderful experience buying our kitchen table. Will definitely buy from Ashley's furniture again.
We were greeted at the front door when we arrived we let the sales person know what we were looking for and he showed us a few samples and then allowed us to shop on our own. We found a sofa sectional that we liked and went and got him and asked him a few questions and asked him to price it for us. We made our purchase and we're very happy with the service we got and the piece of furniture that we found!
Very nice experience at the Harrisburg store!!!! Yvette is an awesome sales consultant, very courteous and knowledgeable about the products.
We had a wonderful experience at Ashley's. Yvette was a knowledgeable, helpful and patient sales associate. Yvette and her team were fun to work with. We recommend this store for those searching quality products with a non-pressure, very pleasant experience!
Robert was very helpful. He listen to what I wanted then help me find my ideal piece. Thank you
Rich Burnside was very helpful and easy to talk to. Tried to work within our budget of being beginner apartment owners. Directed us to the best quality furniture that will last us awhile.
Carl was very helpful. The whole process went smoothly
Rich was very helpful
Yvette is awesome- very attentive without being pushy. She was knowledgable and made sure to match the internet price that brought us into the store. We can't wait to pick up our new living room set!
Robert Cofini helped my father and I pick out exactly what I wanted for my first apartment. I am so excited for the bedroom set and couches to deliver! Thank you so much for all of your patience and help Tuesday evening!
Rob was very pleasant to deal with and he helped us get the best deal.
Great experience, excellent staff!
After months of trying to solve a problem with Ashley Furniture, finally today. For 3 months I called with no return call. The girls who called and took my complaints were very friendly but weren't able to resolve anything until today. One young lady got me connected with Elaina from costumer care. She had been working with the problem and once I spoke to her on the phone, she was able to resolve things today. I am so happy someone actually could and did help me. Thanks again Elaina!!
Awesome experience. Having recently bought a house, I need to purchase furniture for multiple rooms. I worked with Steve and he helped to turn an overwhelming process into a fun and informative process. He gave me a lot of ideas and also helped me to consider things that I hadn't previously thought of. I really appreciate his help in turning our new house into a home!
Salesman Steve and his management there directly lied about pricing of furniture me and my wife were looking at. Store advertises throughout the store 30% off for labor day, but yet he was only offering prices at 20%. He wanted to do us a "favor" by talking to his manager and letting us know he was able to get us an extra 10% off. When confronted, salesman stated he wasn't aware of any 30% off promo, which was literally plastered all over the store. Sounds like someone who was caught in a lie and tried to play dumb to save some face. The issue we had wasn't about money, but more of deceptive practices. We drove 2 miles down to Wolfe's furniture and bought the same piece of furniture, at the same "30% off " price, but when we initially looked at the piece we were offered their best price. Much better experience.
Welcomed upon arrival, Robert introduced himself as our consultant. Outlined the arrangement of the store, left us to explore in the area we were most interested in and gave us the time and space to discuss the various options available. He checked on us to answer questions and when we came to our decision he was most helpful explaining the terms, financing and delivery. Overall our experience was 5 star.
Great experience. Steve was a great help during our visit to Ashley's to get new furniture!
My girlfriend and I were looking to buy a couch. We worked with Robert who was more than helpful and knowledgeable. He worked with us to try and get the price we wanted. We didn't get the price we asked for but he still got us down as low as they could go. (I did ask for a lot off) He was easy to talk to and very polite. We will be coming back in the future when we need more furniture.
It was a pretty good experience. I didn't feel much pressure to buy anything and they helped me find what I wanted.
Robert was absolutely amazing and willing to give us the best price he would offer.
The salesmen Steve Zink wasn't overbearing and the selection was fitting for what I was looking for.
Ashley's in Harrisburg was a great shopping experience. Yvette was our salesperson. She was very helpful, knowledgeable in the product and patient. No pressure....... Thanks Yvette.
I absolutely love Ashley Furniture and my Representative was very knowledgeable. He made this a less stressful experience.
Got a good deal. Robert was great. Come in and ask for him.
Yvette was absolutely wonderful! Very helpful, knowledgeable, and patient as we picked out furniture for multiple rooms in our home. Will definitely be back in the future.
Robert Confining was fantastic! He is so helpful and knowledgeable!
I worked with Robert purchasing my new sectional. He was very informative and helpful. I highly recommend his services and will happily work with him again in the future!
Mike was very helpful throughout our purchase.
Thank you Robert Cofini @ Ashley's Homestore for working so hard to get me the best deal.
Awesome store, very friendly and helpful staff!!
From the minute we were greeted at the door til the time we made the purchase, all of the employees we encountered at the Harrisburg store were friendly and accommodating. I was never pressured but made to feel important. Craig did a great job of making sure all of my needs were met. We anxiously await the arrival of our new recliner sofa. Great job, the entire process was a pleasure.
Our salesperson, Steve Zink, was helpful and not overbearing. He gave us enough space to shop and answered any questions that we had. Looking forward to delivery. Thanks Steve.
Richard did an excellent job explained everything and answer every question will recommend him to our friends
Excellent help with furniture!
My husband and I found a dining table we love for the perfect price for us. Yvette helped us every step of the way. She gave us different payment options until we found the perfect one for us. She was amazing!
If you are going to the store when you walk in you must ask for Yvette. she was so nice and so helpful she helped us get the table and the accessories that we needed got a great price.
Worked with Robert on an outdoor sectional unit and fire pit. He was able to grt us an amazing price on quality furniture!!
Robert Cofini was very helpful and patient when I was thinking about what I wanted to buy.
The sales associate who helped me was very helpful and honest...you couldn't ask for a better guide through your purchase and other options!!! Thanks so much and I'm looking forward to receiving my new furniture!!!
My husband and I had a very pleasant visit to Ashley's Furniture. We are remodeling and have been looking for a wall cabinet to contain our TV etc. The challenge we were having was finding a piece that met very specific dimensions. We found exactly what we wanted with the assistance of Carl and the computer that provided a very large visual for us. Additionally, Carl shared that there were pieces on the floor made of the same wood if we wanted to check them out as well. We are also very pleased with the price and flexibility in time as well as the white glove delivery service! It was a very productive afternoon. Thank you Carl and Ashley's!
Very good place to shop I recommend everybody . mr. Robert was great and very helpful
My boyfriend and I were buying our first couch and Gina really made it a positive and worry-free experience for us! We found the perfect piece and we wouldn't have been able to do it without her.
Robert helped us out purchasing our new sectional. It was affordable and the whole process was seamless and quite simple. Delivery price was $119 which is a little higher than we found at other places but not by much. We are very pleased with the customer experience and range of selection at this location. Highly recommend.
Great service! Craig was very friendly and helpful.
Craig was super friendly and extremely helpful. He pointed us directly to exactly what we were looking for. It was a great experience
Rich was great. I asked for some time this look around and he didn't hover but was still available when needed. Thank you
Carl is absolutely amazing. He continued to search for just what I was looking for until he found it. Scheduled it so that I was able to pick it up the same day at the warehouse. Got to the Warehouse and Danny, Joshua and Chris where exceptional. I picked up two counter stools and they had to be put together; Danny said to me we are not busy let me check with my boss who was standing right there and said we will make it happen. 15 minutes later I left with my chairs and did not have to put them together. I will definitely shop here again, starting with Carl. Now days customer service is not that great, but this customer service at Ashley's in Harrisburg on Union Deposit Road was exception and amazing!!!
Robert Confini was great to work with. He listened to my needs and wasn't pushy, just all around helpful. My daughter was board as kids are and Robert offered her some crackers to keep her busy which was nice. Will be asking for him again when we come back :-)
Carl is a great no-pressure salesman. Store is beautiful. Very good experience.
I've been lookin awhile but finally found the furniture i've been looking for at Ashleys. The sales rep. Alex G. worked very hard make sure I was happy.
Rich is an awesome salesman. He is very patient, knowledgeable, and a good listener. Anytime I need furniture, I will be sure to go back to him without a doubt.
Quick, pleasant experience.
Great help, good product - ask for Angela!
Rob was easy to work with, helped me a lot.
Our sales lady Gina Was very knowledgeable on the product, and very patient as we have been in at least 3-4 times before we made our final decision,
Gina was great! Price matched for me and made sure I was well taken care of. Stopped in 2 different times and she didn't pressure to buy either time.
We went to Ashley's to look at their area rugs and we were greeted right away by Carl, he was so friendly and helpful not only did I get 2 area rugs I ended up buying a recliner also. I appreciated that he let us look around and was not pushy. It is a great place, the furniture is beautiful and thank you Carl for taking the time to show us matresses and we will see you soon to purchase that awesome bed!!!
Rob was the best! Perfect service. Really nice selection of furniture to fit our style and price. Definitely coming back soon!
Great customer service 👍🏼
Carl was great! Took us right to what we were looking for and was very helpful! Very polite and kind! Very informative about couch, store and delivery!
Robert is great
Found what I wanted online. It was very expensive. Called store. Yvette returned my call and was able to give me a much better price. Fast and easy process!!
Gina was very helpful. No pushy selling, which we appreciated.
Gina is very helpful. She went over and above to help us find sofas. Very knowledgeable. Definitely an asset to this company.
Great quality furniture, for reasonable prices!☺ Can't wait to go back.
Carl was very very nice and he was quick we didn't have to wait around or anything. Don't think I need to look around anywhere else.
Awesome service by Rob'
Beautiful furniture and decor. Reasonable prices. Friendly service.
Robert was polite and helpful while we were looking for some new furniture for our new apartment. Reasonable prices don't hurt either!
We were very impressed with the Harrisburg Ashley store. Steve was great helping us out, providing great feedback on our ideas and making them even better than we were originally thinking. We're definitely looking forward to living with our new furniture!
I worked with Gina and she was very knowledgeable and helpful. Great experience and would recommend.
Wonderful experience! Special thanks to Robert who went above and beyond with our requests. Robert was more than willing to answer all of questions which made for a great buying experience. He even tried to recreate the area around the showroom piece to reflect the colors and accents in our home.
Carl was the most amazing sales person, he got me everything I needed within my budget.
Very happy with my sectional purchase and how easy and quick the process was! Working with Robert was a pleasure. He was knowledgeable, professional, and helped me get a deal I was very happy with.
Robert was extremely professional . He answered all our questions and we were able to purchase everything we needed. He helped us make sure we completly protected our investment. We will be back and ask for Robert in the future. Great service!!!
Rich was a great salesman. He was not overbearing but was available to answer all our questions.
Bad value
Robert was a very helpful resource during the selection process. He was not over bearing and gave us the time we needed to make our decision.
I soooo loved working with Robert!! He was so patient with helping me decide which sets to purchase along with figuring out finance options. I will definitely be back soon to complete my other rooms and will look for Robert to help me with the process again.
Gina was great. Thank you for your assistance!
Everyone was very nice and helpful! Not pushy or just worried about a hard sale. Also although we didn't use it, they have great finance options. Will definitely use them in the future.
Robert Cofini was our sales associate. He gave us his card and allowed us to shop around with no pressure. When we were ready to buy he was helpful and quick. Great overall experience
Shopping here today was great. Robert was a big help found everything I was looking for.
Very friendly as soon as you walked in the door. Carl was right there when we needed to ask him a question. I also appreciated the space he gave us to browse when we wanted to be on our own. Very big selection.
We looked at numerous stores over a course of a few weeks to furnish our new home. Ashley was the only location where we liked multiple pieces. Rob Cofini, our salesperson, was no pressure and helped us get an amazing deal. We would highly recommend.
Came to Ashleys today because we read good reviews. We were not only pleased with the furniture selection but even more so by our sales associate Robert. He was very helpful, friendly, and gave us time to decide without being overbearing. Will definitely look to him in the future for further purchases & recommend seeking him out.
Carl was a great help! Got me everything I needed and got me out the door! Great customer service 😊
Rich was an absolute blast to work with and he answered any and all questions we had about what we wanted. When we found out that the set we had bought was discontinued he suggested similar sets that would match out current one. Definitely a pleasure to work with.
Customer service was very knowledgeable and helpful.
My initial rating was 1 star (would have been zero but you need at least one star to leave a review), but after issues were resolve I upped it to 2. Buyer beware!! To be honest, we obviously felt differently when we made our purchase. The store has a great selection of furniture, especially if you are going for a more modern/contemporary look in your home. Better than any other store we visited. Also, the pricing seemed fair. Long story short, we were promised two deliveries as we were told some of the furniture would not be in for 4 weeks, but most of it would be in in 2 weeks. We had just moved into a new house and had no furniture. After 2 weeks we call and leave a message. We call again, this time we get a call back and it sounds like the delivery is on, but they needed to check. We get a call back claiming there was a screw up, and after going back and forth several times, we were told the screw up was fixed, everything would be delivered the following week. The following week we call, no delivery. We get in our car, drive 40 minutes to the store. Talk with our salesman and the VP. Eventually we are told everything they have will be delivered in two days. That delivery did happen, and eventually they delivered the one item that had not shown up in time for the first delivery. Bottom line, while I hope it was just incompetence on their part, and a series of bad luck, usually if something walks like a duck, and quacks like a duck, it’s a duck. Although our salesman promised us two deliveries, it seemed like he was doing so because he knew we would have gone elsewhere if he didn’t. We bought a ton of furniture; a large sectional with an ottoman, a sofa and matching loveseat, two accent chairs, a kitchen/dining table w/ 4 chairs and a bench, 2 kitchen island barstools, and a queen size bed, and they were not going to lose that sale because we could not wait 4 weeks on a delivery, so he told us what we wanted to hear, even though they had no intention of carrying though on the promise. Even our daughters picked up on that, but I expected him to keep his word. Supposedly when the first screw up came to light, he said the VP got involved to straighten it out, yet when we went into the store in person the VP claimed she only learned of our situation 15 minutes earlier. Someone is lying. Not enough characters allowed here to give the full experience, but we feel like we were lied to to close the sale, we were lied to multiple times after, and they even lied right to our faces. Not only by our salesman, but by the VP as well. Right from the beginning they didn't want the cost of the second delivery even though they promised it to us, and had we not gone in in person, face to face with the VP, I am positive they would have jerked us around until they could have made just one delivery. Now that we have the furniture, we are happy with it. I would buy from Ashley again, just maybe not this store, and I will make sure I have all promises in writing. Their service after the sale is nonexistent.
I was very pleased with the information and time that Gina spent with me as I was deciding on purchasing a new mattress. She was extremely helpful and urged me to take my time trying out the different mattresses. Thank you so much and I can't wait to get my new mattress.
After ordering the wrong sectional configuration online, Robert was very helpful in setting us up with the right configuration and taking care of all of the paperwork involved. Our two delivery men could not have been nicer and were very professional in what was a bit of an awkward situation. Would definitely shop there again.
Robert greeted me as I walked in the door. He gave me a quick and professional overview and then he was available to answer all of my questions.
I absolutely love my new Ashley furniture. We got everything for a very reasonable price and they additionally lowered the price even further. There was something slightly wrong with my ottoman, a week later a man came out spent a long time with it and fixed what needed to be done. I will defiantly be buying from Ashely's again.
Craig was great and helped us find what we needed.
We were in the market for a leather reclining sofa set. Craig was beyond helpful in answering each and every question we had and offered (in my opinion) honest and unbiased feedback. Craig by far was one of the BEST salesman I have ever dealt with in any context. I would highly recommend Ashely solely based on my experience with Craig
Excellent Service!
Great experience! Craig was very knowledgeable and helpful! He gave us great service and gave us time to discuss and look around.
Nice furniture but the staff literally just followed us around even after we told them we were just looking. I understand commission but I'm not gonna buy from someone who hounds me
Gina was very helpful and very well versed on her products. I would shop here again. I think she did her best to give us the best price.
Craig was extremely helpful and patient with us while searching for furniture. We didn't feel any pressure while shopping and he was extremely aware of our needs. We would highly recommend coming to Ashley's and ask for Craig!
I went to the store off of union deposit. Gina was very nice and knowledgeable. She went out of her way to make sure i got everything i wanted while still maintaining my budget. I will definitely be back for future furniture needs and ask for her again.
Great discount! Salesman worked with us on all our furniture, it was quick and easy.
Very helpful staff, great furniture.
Couldn't have been better. Very friendly and knowledgeable.
Robert was very helpful. Showed us a variety of options in different price ranges and worked with us on plan pricing and delivery.
Robert was very helpful. Great experience!!
Prompt and friendly service, nice selection and they had what I was looking for. Unfortunately, item is backordered and won't get for a month, but that is not a fault of the store.
Steve zink was super helpful! Thank you
It was a great experience.. my sales man rich was very helpful
Our salesman's name was Rob and was very helpful in finding the style of furniture we were looking for. Would recommend, and we will be repeat customers. Thank you
Went in to look at furinute, ended up buying a new living room set. Gina was fantastic -- helped every step of the way from style to finance. No pressure to buy from Gina, very refreshing. Btw, this store/company very veteran friendly!
Gina welcomed my fiance and I immediately. She was very informative, friendly, patient and helpful. She also checked on us frequently through out our visit. She then appointed Tim aka the mattress guru to help us find the right mattress that best fit. He was also able to get up financed. They were freaking awesome. Thank you! We will be returning customers.
Rich was very helpful to my grandparents and myself. He went out of his way to get us an extra 20 percent off. All and all this was a very pleasant visit to the furniture store. We will be coming back.
Great store with lots of options!! I will highly recommend this store, just ask for Mr. Rich Burnside, he will guide you to make a good selection for your home. Thank you for your help Rich.
Working with Robert was easy and carefree. We received no pressure service and ended up with a great deal!
We had a great experience at Ashley's in June. We came in looking for a coffee table/end table set and we found what we were looking for and then some!! Robert Cofini was awesome and helped us get a great deal... from the furniture pieces down to the delivery. We will be coming back again for sure!
Great fast and knowledgeable service. Ask for Carl!
Great experience, walked out with a beautiful bed frame.
Rich was excellent. All around fantastic experience purchasing fantastic furniture.
Great Awesome
We dealt with Robert Confini - he was very helpful - I would recommend asking for him.
We have made numerous purchases from Robert at Ashley and always had a great experience. Go see him now for some great deals!
Tim is an awesome salesperson. So easy to deal with and very knowledgeable about the different types of mattresses. Really listened to us and what we needed. Thank you!
Wonderful. Very easy and the staff was extremely helpful.
Very helpful.
Rich was a great salesman and really helped us pick out some nice pieces. I would highly recommend him! Great pricing!
We worked with Rob, and I must say everything that he promises and says he follows up on. He's not a pest, but he is very persistent. My experience with him was great. I believe his name was Rob Confini. Thanks boss
Rich was very informative about the furniture they offer. I would definitely recommend this location.
We had a great experience at our home store in Harrisburg with Craig! He made great suggestions and knew exactly what we wanted and needed! It seemed as though Craig was working with many other people though while other sales people stood around. We would have loved for him to stick with us but he was busy working hard with too many others! Will come back for him!
Sales rep was pleasant, just a couple on the extended warranty were not fully disclosed!
Robert cofini was very helpful, patient and accommodating. He showed us a variety of options and helped us choose the best for our needs. He also worked to price the package to meet our budget.
Robert cofini Thk u so much for your service Best sales person in the store
Elvis is the best! He was professional, courteous, and super helpful. We had a great experience!
No pressure sale. Robert was attentive to our visit without being intrusive. Friendly and knowledgeable.
Robert was extremely helpful! Loved working with him and highly recommend Ashley Furniture!
It was a great experience to purchase the furniture for our new home. Rich was the representative who assited us in buying the right furniture and made the whole process so simple and at a good price.I would highly recommend this facility. Keep doing the good Job.
We had a great time shopping for furniture at Ashley Furniture in Union Deposit for our new house. Our sales associate, Gina, was excellent. She gave us really good suggestions and answered all of our questions. The 5 years no interest was of course great as well. We would definitely shop here again in the future.
Great experience. Rich was extremely helpful. Would recommend Ashley HomeStore and Rich to anyone looking for furniture.
Excellent customer service without being hounded the entire time by sales people.
My experience was great. Elvis was straight forward, attentive without being pushy. The process didn't take very long either. I would have given it 5 stars however at the end, right before the payment process when pick-up was being explained, I was told that the bedroom furniture we bought required assembly. I was very specific in the beginning of the sale that I did not want to have to put anything together. I felt that at that point, having gone through everything, I was left with no real good options but to accept having to put one item together myself.
Robert was and really helped out
(Translated by Google) Very friendly, attentive and patiently tried to find us the best prices that we wanted, I am very satisfied with the purchase, vendors like him should be where we need help. (Original) Muy amable, atento y trató de buscarnos con paciencia los mejores precios mas cómodo que queríamos, estoy muy satifecha con la compra, vendedores como el deberían estar donde necesitemos ayuda.🤙👏😀
Found everything I needed and the salesman Craig knew everything and helped me out tremendously!
Our salesman Robert Cofini was outstanding. He didn't pressure us at all and even brought my two sons water when I was trying to decide. I would strongly recommend this Ashley store to anyone who is looking for a great selection and helpful, friendly salespeople.
I'm a first time furniture shopper, I headed over to Ashley's to look for first home furniture. Robert Cofini helped us navigate this massive store right when we walked in the door. His expertise in the store's layout helped it feel less overwhelming. Ended up leaving with a clearanced beautiful coffee table/(2) end table coffee set at a GREAT price! Only 4 stars because, after doing some searching at other stores, the store I felt was priced a little high. But for Robert 5 stars!
Gina, Pam, and all staff we dealt with were helpful, professional, and courteous. We will shop there again for future purchases!!!!!!!!!!
Ashley furniture is of good quality and long lasting. Sofa and recliners are durable and comfortable. Good collection. Good people.
I was greeted by Elvis Urbina, who was of more help than I can describe. He even went so far as to put a chair (a recliner no less) on a dolly, so we could move it around the store to compare to other pieces. Elvis is now my furniture "go to" guy! I didn't make my final purchase until the following day. Elvis was off, but Robert Cofini took care of the order for me and was very willing to help me take advantage of Store specials to get the best price. When I paid for the furniture and arranged for delivery, Sebrina took care of the paperwork. She was absolutely charming and incredibly helpful in explaining warranties and delivery details. Thank you, Elvis, Rob and Sebrina!
It was a wonderful experience. I felt like I knew Ms. Emily who was very attentive and listened to what I wanted. It was a pleasure shopping with her. I cannot wait to tell all my friends about it.
Emily was awesome. She was not too pushy great to deal, very friendly and she played hide and seek with my 5 year old while I made my decision. I would totally purchase furniture from her again. Very kid friendly.
It was amazing !!!!! Thank you so so much Micheal for your help and all you did! They were class acts!
Awesome experience, Elvis was very helpful and patient during our selection process!!
Great experience! Very knowledgeable staff
Gina and Tim were quick and made the experience very enjoyable. I had a clear idea of the options and felt we were in capable hands the whole time. Thinks guys!
Great service from both Gina and Tim. They were helpful but let us have our space to test things out and make a decision. Gina remembered us from the first time we were in, really nice.
Carl did a great job in helping me with my furniture needs. He was very knowledgeable of his product ,friendly and not pushy at all.
Stopped by Ashley furniture just to look around but couldnt resist the great deals! Steve Zink was very approchable and patient with us. Thank you for you're help!
If you want a great sales person go with Elvis! He is a great guy and really knows the meaning of great customer service. I highly recommend this store and especially Elvis!! He helped us look for beds for our kids best sales person.
Steve Zink was exceptional. We are from out of town and could not purchase here. He served all our needs and questions compketelu. Great visit.
My wife and I bought furniture for our first home recently. Robert was very pleasant to work with and we felt we got a great deal.
I've come in here a number of times, and it's always annoying. The last time i tried to make something work, i came in with my family. We found a decent looking living room set, and tried to get some info on it. I don't know if the store is sectioned off for different sales people, but one lady said she'd be right with us. So we waited at the LR set for her to come back. She never did, and meanwhile 5 or 6 other sales people are milling around, but ignoring us. So... We left. We must have been there for a half hour on a Saturday afternoon.
Robert was so helpful! I was with my friend Cari and he spent hours with us putting our house together and with two women trying to decide what to purchase, he was amazing. Great patience, great customer service and great prices. Would definitely recommend Ashley furniture to family and friends for price, service and very friendly and helpful staff! Thanks so much!
Had a great experience getting a living room set. Ask for Craig Rogers and Keith Kneisley, they helped me out and they were wonderful!!
I WAS shopping around for a bedroom set and stopped in at Ashley's. The sales associate Will was friendly, patient, and helpful while I was there. He answered all of my questions about the different bedroom sets. I will definitely be coming in after pay day to get my furniture from him!
We have had nothing but positive experience in Ashley Furnitire. Carl is our go to guy anytime we need anything. He is kind, informed and definitely the best salesman you can get there. Delivery and setup was also a good experience. Highly recommend!
Steve zink , well satisfied with the sales rep.
Steve Zink is very nice but most of all PATIENT and understanding...thank you for all your help.
People there are quick to resolve a problem
Quality furniture. Reasonable pricing (when on sale). It took 90 minutes to make a purchase from entering to exit, for items previously selected from their website. It was a very painful process to beat their online sale price. The salesperson had to "talk to the manager" three times (!) during the haggling process. It was similar to buying a car, and it definitely shouldn't feel that way.
I stopped in Ashley's home store February 24th and my sales guy was Michael Cameron he was very professional he helped me out a loy and I defiantly recommend everyone to that location
Great Service and very friendly staff. Rich was our sales associate and he was very pleasant and accommodating. Rich let us take our time to look around and pick the right selections for us. Without pressuring us he made good recommendations which were very helpful to us. Everyone was pleasant and went out of their way to make our experience a positive one. Stop in and ask for Rich!
Good Quality Furniture Collection, Friendly Staff.
Sabrina was very helpful and very knowledgeable and very polite. She did an outstanding job. She was very professional and did above and beyond her job expectations. I would highly recommend her helping any other customers and hope management recognizes her fine talents.
After shopping at numerous furniture stores, we ended up here and had Rich as our salesman. I would highly recommend for anyone shopping for furniture to request Rich because he was awesome! He spend the time to answer our questions and gave his honest opinion. He spent his time with us to ensure that we were happy with our purchase and had no problem staying an hour pass closing.
Rich was extremely helpful despite us being there shortly before closing time. He was available to help but not pushy, and answered all of our questions honestly without the "sales spin". I'm confident we got quality furniture for a reasonable price, something I can't say for other places we shopped
Rich in the showroom and Mike in the distribution center were awesome, They made buying and picking up our furniture a very fun experience and I know we will definitely be back... thank you!
Pam, definitely deal with Pam. I went there with a 2 year old that is out of control, and Pam didn't let it phase her, as she was super nice, informative, and professional. Love the dining-room table, and would recommend Ashley Furniture in Harrisburg to anyone!
I stopped in looking for a king size sleigh bed. Pam O. was very friendly and informative, showing me a few options and highlighting specific features of each bed. She even wrote down the names of the styles I liked best and suggested I take pictures for reference. Thanks for the help, Pam!
Friendly staff who aren't too overbearing. Great selection.
Overpricrd
This is the best furniture store to purchase furniture. They have quality furniture at a reasonable cost and the Sales Team is friendly and professional (not pushy). The delivery is scheduled and is on time and set up a breeze. They certainly have customers in mind and offer several sales throughout the entire year. At this location, there are several other stores and eateries there to enjoy at Waterford Lakes. I am so happy with my new furnishings and highly recommend this company!
I went in looking for certain furniture for my new home. The sales representative, Shannon, was friendly, personable and was a great help in my purchases. I would recommend the Mechanicsburg store to all my friends looking for new furniture.
I loved my shopping experience at this store. Bradley was a GREAT help for finding the perfect furniture for our new home. He helped us find exactly what we described and was so personable. We will definitely go back to this store and shop with Bradley again!
Can't beat ikea furniture
It was an absolute pleasure shopping at the Harrisburg Ashley's store. The sales person was extremely attentive to our wants and helped us select the perfect sofa sectional.
Great furniture store with a wide selection and low prices. Salesman was great (and not obnoxious) and delivery was on time as expected. Plan to visit again soon!
You won't be able to walk there by yourself, there sale people are so pushy. The prices are overstated until you negotiate with them. Yet, there are some good selection.
I was looking all over for furniture, tried Bob's Discount, Unclaimed Freight, the big stores like Boscovs etc. Everywhere i went the employees hounded me nonstop and kept asking questions just would let me look around. At Ashley I asked the employee to just let me be and i would find them when i was ready and as they did check in on occasion they left me alone to find what i wanted. they also worked with me to get me the best deal and pricing. we sat and talked through the options and how i wanted to handle delivery and payment. best part was they put me in for early delivery and i got a call in 3 days that they had my furniture ready to deliver and it was free delivery! Def a great experience to just shop and find what you want plus they had a better selection for dinning tables and sofas that fit my space well.
Great customer service.
Shopping at Ashley Furniture HomeStore in Union Deposit is just great. Their selection and customer service are excellent. Their checkout process is smooth and efficient. And, home delivery arrangements were easy to make!
Salesman was attentive & very focused on our specific needs. We had a room with very specific size constraints, and although we could not find a furniture combo to work there we wound up getting an entire living room set because the quality was amazing! Will definitely shop from again & recommend to others!
No high pressure sales! My brother and I walked around the store and tried recliners out and found two that we liked. One wasn't available right away and the other one was, So we went with that one. The salesman couldn't have been nicer in helping us make the transaction. The option for pickup or delivery was great, We had relative come and pick it up for us and they were happy to wait till they arrived. And the gentleman in the pack brought the recliner out to the truck and loaded it for us. It was just a relaxing shopping experience, I will definatlely go back to Ashley Furniture for other things we need in the future.
Great staff, but I wish there was a better selection on display there. We got the bedroom set, but also wanted a new sofa. There weren't many sectionals on display there that were modular so we had to pass that day. Other than that, we love our new bedroom set and the delivery staff was great. There were a few minor issues with the furniture upon delivery, but the service department was very easy to work with.
Awesome selection and great experience! Brian is very knowledgeable and helpful!
Bought a GORG living room set OMG what a deal. Thanks Kevin, what a great selection!
The sales people are great at this store! They really put a great effort to help us w/ what we were looking for & plus we've been purchasing our furniture here for quite some time! would reccommend! great styles!
We got our couch & loveseat from Ashley & they are so comfortable! They have held up well so far (about 6 months) with our 2 dogs that love to play on them, but we did splurge for the extra protection incase the cushions do rip. We had 1 cushion rip at the side seams after about 2 months (probably not the greatest workmanship), but we had no problem getting a replacement. We also got our coffee table & side tables from Ashley & they are holding up great too! We don't expect this furniture to last forever, but we didn't spend a lot on it either, so for us it is definitely worth it! We just ordered a new bed frame & headboard from there as well, but have yet to assemble it. There are always plenty of employees in the store if you have questions, but they don't hound you if you just want to browse…very nice! Furniture isn't customizable here (what you see is what you get), but for the price point, you can't beat it!
I love this store! They allowed me loads of time to look around without hounding me but were extremely helpful answering my questions when I was ready to narrow down my choices and make final decisions. The 62 month no-interest financing meant I spent twice my budget but I love everything I purchased!
Our sales person was very easy to work with, she was not pushy in the least, and she spent the time needed to look for the best fit for us on the bed and recliner we bought. We felt well taken care of, and we felt the service was very professional and customer-centered. We will certainly go back in the future when we are ready to buy other pieces of furniture!
Employees were very helpful but not pushy, they allowed me to take walk around & check everything out at my pace
Great experience. Helpful sales staff. Sabrina was a great help! Thanks.
I bought furniture from Ashley 7 years ago and it was great quality. My husband and I bought more furniture for house this year and it has been nothing but a nightmare. Every single piece of furniture we received was damaged. Most of it was scratched, some had nicks in the wood as well. The couch cushions are extremely hard (which I understand is normal) but they wear out very easily and then make a "crunching sound." We have made multiple phone calls, pretty much getting nowhere and getting no return call. A guy was sent to our house to fix the damaged furniture which really meant spray painting the scratches. The drawers to our dresser were all damaged. They said they would sent replacement drawers, which they did, but the drawers were a COMPLETELY different set than what we had. So, we had to make more phone calls. The right drawers were finally sent and even they were all damaged. The manager (after about a month) finally decided to give us a $300 credit (not much of a credit compared to the $6,000 we spent). I am extremely disappointed. The quality of their furniture has gone down the toilet and I will NEVER buy from there again and urge everyone else not to either. I could have bought better furniture at a freight place for about half, if not a fourth, of the cost. Ashley- you have lost a very loyal customer as well as my family and friends.
Friendly, knowledgeable staff with a very large selection across various price ranges.
The experience was great at Ashley's. They worked with us and the service was helpful and friendly. They were attentive and knowledgeable of their products.
I purchased a bedroom set and it is wonderful. Super sturdy and beautiful finishes. The nightstands are my favorite. The quality looks it would cost three times more than I actually paid. They also make it super easy to get what you want now with their great financing. I am very happy with my purchase.
A good selection and prompt service with sale prices and nice delivery people
Harrisburg Ashley Team, We are extremely happy with your service. We purchased entire house furniture at Ashley. We like your treatment like the way you give suggestions and support starting to end of the transactions. In future also we would like to do more shopping at Ashley. We really enjoying our furniture. Thank you Customer
Had a great experience with management when there was a problem with their contracted movers who damaged my door. They went above and beyond to make things right. I also love our new couch set.
The salespeople were extremely friendly and helpful, making the shopping experience very pleasant. Delivery was 2 weeks sooner than anticipated. Overall, an extremely enjoyable shopping experience. And the quality of the furniture we bought (reclining power sofa, reclining chair, and large TV stand) are outstanding.
I had a wonderful experience at the Florissant location. A manager in training helped my family and I during the process of purchasing 3 bedroom sets. We described the colors of the rooms we'd just painted and the sales rep Deb went above and beyond helping us to find the right sets. Not only was she extremely helpful but she was courteous, patient and not pushy. We will be purchasing a living room and dining room set in the near future and I am going back to the Florissant location just to look for Deb. Thanks alot Ashley Furniture! I had a wonderful experience.
Excellent experience! At some furniture stores, as soon as you enter, the sales people invade your space with every little question. With Ashley it was very different. The sales people let us be and only came around a few time. Would go back again
Being a recent college grad and getting ready to relocate to CO, furniture shopping was very stressful. I went from furniture store to furniture looking for good deals on quality furniture. Finally, I ventured into Ashley's Furniture in Harrisburg. They had amazing sales going on and I found a great deal on a living room couch. The employees were so friendly and helpful with the whole purchasing, ordering, picking up process. When it comes time to purchase more furniture I will definitely be returning to an Ashley's Furniture store.
Don't listen to the bad reviews on here they are lying. I had a wonderful experiance with Ashleys when I purchased my sectional and ottoman. I shopped around at N.B. Leibman, LaZBoy, Wolfs, even Value City(terrible) and Ashleys had the perfect sectional for my small space! My sales associate Miles was very friendly, helpful and not pushy like most furniture stores sales people are. All the employees I've talked to in Ashleys were all friendly and helpful. The price was just right and the delivery was a breeze, they where very careful not only with my new sectional but our house. The quality of the furniture is very nice for the price. I will be visiting Ashleys again when I decided to get a new bedroom set.
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0% interest for 80 Months^° - In-Store only
On in-store purchases of $4999 or more made with your Ashley Advantage® Synchrony credit card at participating locations from 3/4/2025-3/31/2025. Equal monthly payments required for 80 months. Down payment of 35% is required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
†^Not combinable with other offers and discounts. If any down payment is required, the qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount must be on one receipt. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and equal monthly payments are required on promo purchase until it is paid in full. The payments equal the initial amount financed, (including related promo fee) divided by the number of months in the promo period, rounded up to the next cent. Any estimated monthly payments may be shown as rounded up to the next whole dollar (for ease of display) or may be shown rounded up to the next cent. See your billing statement for your actual required equal monthly payment, which will be rounded up to the next cent. These payments may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months' rounding. Regular account terms apply to non-promo purchases. New Accounts: As of 7/16/2024 Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum Interest Charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval.
$1 to Start‡^
‡^“$1 to start” is available for applications online and in select stores, does not include taxes, & refers to the rental period from agreement start date to 1st scheduled renewal payment. On 1st renewal date, regular rental rates, taxes & fees will apply. Rate, term and total cost vary by item selected. This is not a promotion for a specific transaction/item nor an offer for a loan, credit, or financing. See lease for payment amounts & rental terms. Offer will not reduce the number of payments, total amount to acquire ownership, or purchase option amount. Customers in California will pay a $0 initial rent payment and a $1 processing fee to start.
Shop without using credit 5
5 Acima offers lease-to-own transactions. “Shop Without Using Credit” means this is not a loan, credit, or financing. Acima obtains information from consumer reporting agencies during a lease application. We consider multiple data points and regularly approve customers with less than perfect credit history. Acima Cash Price may include a markup over invoice price. Acquiring ownership by leasing costs more than the retailer’s cash price. Not available in MN, NJ, WI, or WY. Not all applicants are approved.
