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Ashley Store Harrisburg, PA
Ashley Store
Store hours
Open today: 10:00 AM - 09:00 PM
About Ashley
The Ashley Store in Harrisburg, PA represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
The Ashley Store in Harrisburg, PA is committed to being your trusted partner and style leader for the home. This commitment has made Ashley The Largest Furniture Store Brand in North America with more than 1000 locations worldwide. No matter which Ashley Store location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley Stores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley Store showroom today!
In-store offers
What our customers say
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Everyone was extremely helpful and friendly. They were not pushy at all and helped us with what we wanted. Steven was excellent and would work with him again.
Stephen is very informative and nice guy. He made the purchase very easy and in affordable manner. I like to thank him and Ashley for our first purchase.
Great service from Stephen and Tony! Walked out with a good deal and a great buy.
Axel was awesome and very accommodating!
Worst customer service experience ever!
Stephen and Tony were excellent. Made this sale effortless.
Everyone was was great! Thank you Axel for working with me!!
Axel did a great job! He was in good spirits and went above and beyond to help me!! Thank a lot
Work with the most intelligent kind and amazing sales person today Delissa wasn’t just helpful but very knowledgeable on her furniture she knew exactly what we were looking for. I would recommend her. So anybody who’s going to buy furniture at Ashley’s on union deposit road ask for Delissa she knows her stuff😊
We worked with Stephen buying a dining set. He was fantastic! Friendly, attentive and got us a great deal! We made a new friend while getting a great deal!!!! Thank you! Stephen!!!
We had the pleasure of working with Rico when we came into the infamous "Ashley Furniture" for our first time. He was very informative while also giving us personal space to shop around. Very friendly and professional and polite. We came in today to make our purchase and couldnt be happier with the outcome. We will be come here for all future furniture needs. 😁😁😁
Nothing but good things to share about this location. This was third time visiting this location to replace some older furniture in our home. Each representative was welcoming and helpful to our search for our furniture pieces. Delivery was promised at a convenient date and done professionally by the crew. Shoutout to Steven who was helpful with finding our pieces and making the process pain free.
Delissa greeted me from the door. When I explained what price range I wanted and the style of sofa she went out of her way to find it. The transaction was smooth and I'm getting the sofa and loveseat delivered on Saturday!
Stephen was awesome! He was so helpful, and we were able to find just what I was looking for.
manager was very nice and everyone is welcoming.
Stephen was the best! Professional, knowledgeable and great customer service.
Jordan was absolutely a sweetheart to work with.
Stephen was great! Quick and easy.
Stephan was excellent to work with and very helpful!
Great service. Stephen was great. Highly recommended!
Sales staff and management were very helpful.
Jordan was amazing helping us find a new bedroom set and couch!! He’s truly a great value to your company!
Stephen was a delight and made our furniture shopping /buying experience easy!
Stephen was extremely insightful and helpful. He was also able to get us a great deal!
Stephen was amazing and got us a great deal.
Stephen is very knowledgeable in helping me select bedroom furniture, dining set, a new sleeper sofa in addition to a new mattress! Highly recommend!!!!!!
Ordered a bedroom set, the sales person forgot to order the rails for the bed. Delivery men unable to put bed together. We have to wait 3 more weeks for the correct bed and all it's parts. Paid for the bedroom set with Ashley's credit plan but couldn't add the missing parts to the credit plan. We were required to pay up front for the missing part. No one apologize for there error or attempted to get part in reasonable time frame. I'll bate they try to make us pay another white glove delivery charge again. Very dissatisfied.
Great the Sales Representative was kind patient and knowledgeable thank you:)
Stephen provided great services! They were very attentive and friendly! He was very kind and thorough. He took the time to explain pricing. Great customer service.
Excellent service. Appreciated diversity of staff.
The staff was very accommodating and patient while my wife and I explained what we were looking for. After exhausting many options, they didn't give up and pulled out a grid to illustrate the exact layout we wanted and then set up some options that met the space measurements we needed. When it was all said and done, we left with a smile on our faces and an order for our new furniture. Very happy with the service we received and lookingforward to our delivery in the next few weeks.
Axel. Very nice and had a great Experience. I love axel customer service .
Great experience and very friendly service! Delissa was very knowledgeable! Will definitely recommend
Delissa was wonderful! She was extremely helpful and easy to work with! Tony was also extremely helpful! We will be back!!
This was a great experience today at Ashley Store with Stephen Kwong! Thanks for all the help and great info!
axel was an amazing salesman! the whole process went smoothly and he was very accommodating :)
stephen kwong was fantastic!
Stephen was super helpful with helping us find a new ottoman for our living room!
From my side zero star
Once purchase something and pay for it they don't want to listen a single word .Ashley Store was my favorite since 2017 but not now anymore. Anybody want to purchase anything from Ashley keep in mind it would be Final Sale no return no exchange buy it from other store where return and exchange could be more easy .Return and exchange could be like impossible ...
Jordan was very patient with me as I was looking for a new living room set. He was knowledgeable and polite. I’d recommend him to anyone
Tony and Delissa were extremely helpful and knowledgeable in assisting me select the perfect mattress. They were very patient and friendly and a great team!
Axel Ortiz was great. He took time to understand what I wanted and what price range I was looking for and found a great dining room set that I love. Chelsea Steven’s in customer service was understanding and took time to make sure I understood the financing and how the warranty works.
Ashley Union Deposit, Harrisburg, PA. Beware of the store policies! I received a defective platform bed and it took a lot of back and forth communication to get to a call to schedule for the bed to be "retrieved" from my home, where it was in the way because it couldn't be set up. They don't want to give you your money back, so don't buy unless you're 100% sure--read the back of the receipt before signing ANYTHING. I also highly recommend paying for them to install so you know if you have a problem, on the spot. Send it back right then and there, if it isn't right! The bed I purchased for $799 was poorly made, isn't made or stocked locally, probably isn't even made in the USA. Defective merchandise should automatically warrant a refund. Period. Without making you fight for it. They did refund all of my cost of the bed, less the delivery fee to bring it and an exaggerated fee of $150 to "retrieve" it, when I finally got that far with them. What you can't see in my photos was that the headboard wasn't square or straight and it didn't stand properly on the right side. I didn't want another one of this same quality, in my home.
Very easy process Axel helped and knew exactly what I wanted
Axel was so friendly and had a great sense of humor. He was very helpful and assisted me with everything I was looking for.
Had a fantastic experience when purchasing our new mattresses. Thank you Jordan Jackson for making this easy and comfortable. Very pleasant experience. Also thank you to Tony store manager who was like talking to an old friend.
We had the pleasure of working with Stephen and Andy today, they helped us find great price on a bed we loved. Absolute pleasure.
Delissa was amazing help. She was very patient and was very thorough in helping us come to a final decision.
Stephen was very professional and patient with us while we shopping!
Jordan is an amazing sales rep for Ashley. You are very lucky to have him on staff!!!
Thank you Delissa for all your help, you made our shopping experience at Ashley’s easy and fun
Stephen was super helpful and went above and beyond!!!
Delissa was exceptional to work with! Found my daughter’s bedroom suit with ease!
I recently came to Ashley Furniture and an employee named Jordan was great. Helped me very kindly and it was a great experience. Definitely coming back.
Stephen was really polite, humble and helpful. He helped us alot in finding the best for is
Great store and team, Stephen especially was excellent and very helpful.
Stephen is very knowledgeable & also gave the best customer service ❤️
Stephen was amazing, thanks for your help
Stephen was soooo helpful with trying to match the colors for our home
Thanks for your help Jordan!!
Stephen was very helpful and worked with us to get what we needed.
Stephen was very helpful and knowledgeable in his presentation, and would highly recommend their services.
Ziha Duffie was extremely helpful and knowledgeable… I will definitely contact her again when I’m shopping for any household furnishings and decorations!!!
Ziha was so friendly and helpful. I’m definitely coming back because of her! :)
Delissa was very helpful a g knowledgeable about the mattress I would recommend her to anyone go see her at Ashley home store on union deposit
Stephen was great and was very helpful
Super helpful, super great to work with & the furniture was great quality!
Stephen was great!
On vacation and the hotel pillow was horrible!!! Stopped at Ashley to look at their options. Ziha was our salesperson and she was awesome!! Showed us the various options that they carry in stock. Commiserated with me about the ones that I might have wanted but they are not stocked. Knowledgeable, extremely personable while never losing her professionalism. Due to some computer issues I can’t give the store 5 stars but I will give 5 to Ziha!
Stephen was fantastic!!!
Donna was wonderful at finding all the best deals for us. Would recommend to anyone!
Donna is super helpful, I explained what I was looking for, she searched until she found what I was looking for. I thank you very much for the patience and service you provided me.
Great service! Love our purchase! Ziha was a great consultant and took her time to show us all our options. She was an honestly salesperson that truly wanted to sell us the best mattress.
We had a wonderful experience. Ziha was friendly and helpful.
Great service by Ziha Duffie. She gave us time to think and discuss and wasn’t pushing anything even during a long mattress process. Very honest consultant to talk to. Great experience.
Stephen was amazing and super fun to work with! We will be buying from him!
Donna was SUPER helpful. We were buying for our son and she helped us get what he needed. So kind and helpful!!
Stephen was very helpful with making sure my purchases would fit into my small doorway!
Stephen was amazing! Incredibly helpful! Highly recommend!
Stephen was very friendly and knowledgeable! Great personality
Stephen was very helpful and knowledgeable. I would highly recommend his services and would purchase from Ashley’s again.
Delisse made our experience at Ashley flawless! Her energy was contagious. We will shop at Ashley again!
Stephen was awesome. Very helpful and answered all of my questions.
Spoke with Stephen today, super helpful and gave great info finding a couch that comfortable within our price range. Thank you!
Stephen was exceptional in helping us look for furniture.
Ziha was friendly, knowledgeable, and very helpful. Made our experience great.
Thanks so much Shirley for helping us pick out the perfect sleeper sofa!
Stephen was very helpful, we had a great experience!
I visited Ashley Furniture today in search of a sectional I had seen online. From the moment I walked in, I was greeted by Stephen, who was exceptionally helpful and attentive. Although the store didn't have the exact sectional I was looking for, Stephen went above and beyond to show me other options that matched the description of the photo I showed him. While I didn't make a purchase today, I was impressed by Stephen's friendliness and professionalism. He even took my phone number and promised to follow up with me in about a month or so to check in. Stephen’s excellent customer service definitely deserves a five-star review. Thank you, Stephen, for making my visit a pleasant experience!
Stephen was great and knowledgeable
Friendly, informative, courteous. Smooth transaction. Music knowledge a plus.
Shirley was friendly, knowledgeable and patient.
We went to browse at Ashley Homestore and ended up making a purchase with the help of Sales Associate Delissa. She gave us our space to look around, asked us if we needed assistance only once, and remained ready to help when we had questions. She was also lots of fun and made the experience very enjoyable!
Shirley at Ashley is AMAZING! SO much help in our new couch purchase. Cannot wait to get it home!
Great visit! Staff, particularly Delisa, was attentive and very helpful.
Shirley Andre was an extremely helpful and professional salesperson I would recommend anyone looking for furniture or looking to to complete a look she's very helpful going to see her my suggestion five stars
Our salesperson Shirley did an amazing job helping us find exactly what we needed. They also found furniture available by the dates we needed them and found additional discounts. We are so grateful for their service!
Shirley was a very pleasant,professional and wonderful associate. Love this store. Great job!!
My recent experience buying furniture from Ashley’s was absolutely top notch from the moment I walked in the door! I was immediately and pleasantly greeted by an associate named Ziha. And when I tell you, she is everything you seek in someone assisting you with a purchase.Words are almost a disservice to how incredible she actually is. Not only was she attentive and professional, she was funny and honest. I never once felt rushed or like I was being an inconvenience. We were also joined by the store manager, Sarah, who was also super great in all the same ways! By the end of my experience, from beginning to the delivery of my new living and dining set, was truly a wonderful experience. Ziha, Sarah, and the team at Ashley’s has made this store my first stop shop for anything they may carry. And I will happily use my new Ashley’s credit card. As for my purchase , I am beyond satisfied (Photo is a picture I took from the showroom, but it’s what I bought) :-)
Shirley was extremely helpful and got us taken care of quickly! Great service!
I had just about given up on finding the chair I wanted, but the Ashley store and saleswoman Shirley saved the day! I described what I was interested in, and Shirley took me around the showroom and pointed out 7 possibilities! The showroom was clean, well-lit, and nicely set up. Shirley was friendly, knowledgeable, and not pushy. Sales manager Gracie was accommodating and helpful; she explained warranty and delivery options. Nothing bad to say here -- I had a great experience and found the chair I wanted!
Our salesman Mark was amazing! He showed us everything we asked. All questions were answered in great detail. He actually listened to us and understood the inventory in the store and matched it to our request. He was very friendly and easy to work with. Do not hesitate to visit the store and ask for him. I’ll be back again for sure when we get more furniture.
I had a great experience with Anaya (my bad if the name is spelled wrong) this weekend with my mom and fiancé. She was able to answer all of our questions quickly and provide us with great suggestions on how to decorate our new home. I highly recommend working with her on your next visit.
Delissa was amazing in helping me find the bedroom set I needed at a good price. Thank you!
Super customer service
Delissa and Grace helped us out and were so patient and helped us find exactly what we were looking for.
I was so pleased with the service I received from Delissa she went above and beyond to help me and my wife find the perfect bed suit we were very impressed with the quality of the product we pick out. If you need any helping finding furniture Delissa is your number one girl
Shirley Andre was very nice and helpful when I visited the store.
delissa was very nice and very helpful with what I was looking for .answered all questions I had .
Beware do not except furniture when delivered that need repair. Ashley furniture, technician do not work with their customers. 3 times they scheduled my appointmet and 3 times they canceled.the 4th time they hired another company. They called to schedule with a date and a time and they asked what's a good time for them to come out.I told them after 2 pm, cause I work. 2 days before my appointment. Someone called To tell me they are coming out between 8:30am and 10:30 now things change with this other company. Ashley furniture does not have sympathy for their customers. I purchased a Mattress from another company. Guess what they give their customers 100 days for customer satisfaction to return or replace. Ashley gave me 72 hours. Good luck, I will not purchase a thing from this company
Don’t ever shop there. They don’t properly inform you of their return policy. When you do need something returned, it takes them forever to do so. They do not communicate well. And they wait until you’re in the store to actually tell you that there’s an issue.
Quick and easy process! Delissa helped us mix and match our options till we found a couch we loved!
Shirley is very nice and helpful to me I like the way she act with customers that make them thinking about came back to Ashely and purchase. Hiba abdalla .
After finding the reclining loveseat online, I visited the Harrisburg location to check it out and make a purchase. Shirley greeted me as I walked in and led me right to the one I was looking for. The price was different from the online price and she graciously looked into matching that price for me. She was very helpful and patient, answering all my annoying questions with a smile, and got me set up and checked out in no time. Everyone there was very friendly and informative. If you are looking for a new sofa, go in and ask Shirley to help you!
I bought funiture only a year and a half ago with their protection plan. One of the dining room chairs broke by sitting in it and they won't cover it or even give me a discount on a new chair. Took weeks for them to say we can only cover parts not labor. I'm good on that. Customers deserve better!!!
From start to finish Delissa has been very patient, kind and friendly. Very attentive and knowledgeable in the products sold from Ashley’s!!! I would highly recommend choosing her as your sales person. Greeted me with a smile the whole way through the process!
Mark sproat did a great job, thank you
On 5/16/2024 I came into this store to buy a dining room set. I researched the model online prior to walking into the store and thought it was a going to be a seamless transaction. I was surprised that the store was selling the same exact set I wanted for over $300 more than the Ashley furniture website. The sales reps claimed Skylar the manager would price match it for me and asked me to wait. Skylar never came… the rep then said Skylar would send me a link within an hour to purchase the set online but I had to do it within an hour or the price would increase at 6 pm. The link never came nor did I receive a follow-up call. The sales rep seemed new and very pleasant however the store seems grossly mismanaged. I drove approximately three miles to Raymour and Flanagan and purchased the same exact dining room set. It had a different name but was the same exact table and chairs. I paid around $39 more for the set and more for delivery but I would rather patronize a company that values my business.
I recently went to Ashley because I needed to furnish my apartment. Mark greeted me at the door & was very helpful and courteous. He made a stressful situation a little easier...... Thanks Mark 😊👍
My wife and I recently visited the Union Deposit store and already knew the items we were looking for. Mark Sproat happily greeted us as we walked in and was very helpful in showing us what we had come into the store looking for. He was very personable and made the process very easy. I’d highly recommend this location for any of your furniture needs.
Where do I begin. Mark is an excellent sale representative. He was knowledgeable and friendly. He had practical recommendations. I left the store after a huge purchase and a feeling of great satisfaction. Overall his jovial personality made this furniture shopping all worth the while.
Mark was sick helped out great with me and my mom and set everything up nicely
Mark was fabulous at the Ashley HomeStore in Harrisburg Pennsylvania, very professional and very helpful in my purchase and inquiry.
My wife and I had great help from Melissa in finding a sectional today. Glad we were able to get what we wanted and needed. We've never had an issue at any Ashley stores. Great chain.
Delissa was very helpful and answered all our questions! Looking forward to getting our chairs!
Total lack of customer support. Purchased a reclining chair that never came in and now they are making us wait for our deposit back. The customer service rep told us she doesn't care about bad reviews they are making money, so sad, after reading theses other reviews I can see they don't care
Delissa was super attentive and extra sweet. I'd recommend her for all your furniture needs. I bought my daughter a bedroom set and I bought a new new tv stand. Can't wait for them to be delivered. Go ask for Delissa!
Taja and Sarah were both extremely patient and helpful during our visit! My partner and I had some different wants and they helped us find something that satisfies both our needs, as well as our budget! Will definitely be coming back here next time we need furniture!
Overpriced and not much of a selection
What a pathetic joke!
I had a wonderful experience at the store, everyone was very helpful and took the time to answer all my questions especially the associate Ziha. She made my shopping experience enjoyable and was very informative about the sofa I purchased. I definitely would shop there again. 😊
OUR SALES GIRL AT Ashley Furniture UNION DEPOSIT RD, ZIA WAS OUTSTANDING. SHE HELPED ANSWER OUR QUESTIONS AND FOUND US A DINING SET THAT IS PERFECT FOR US. WE DID NOT LIKE THE CHAIRS THAT CAME WITH THE TABLE BUT SHE FOUND CHAIRS FROM ANOTHER SET THAT COMLIMENTED THE TABLE AND SHE MADE A SALE!
Delissa and Sarah helped us out so much when picking out a bed set. They were patient and worked with us.
March 1st I went into the Ashley Harrisburg store, looking for a particular model of sofa. (Originally went to the Lancaster showroom and they informed me it would be in Harrisburg). So walked around the showroom and noticed that it was very quiet and nobody greeted me and I didn't see any employees at first. Later, I realized they were all in the back talking. Eventually, I found the sofa I was looking for and again, not one staff member greeted me. I really wanted to talk about ordering some furniture & had questions. I don't need someone to follow me around, but at least offer a greeting and assistance. There were at least 4 employees in the back behind the counter, and they were so busy talking I wasn't going go up there and interrupt them. Clearly none of those employees could've been bothered to help. They can't argue that they didn't know I was there, when at least two of them made eye contact with me. I thought for sure one of them would eventually walk up to to offer assistance, I was wrong. I left disappointed because I was really ready to place an order. So won't be buying furniture from Ashley. Giving 2 stars because the showroom was a pleasant atmosphere and clean.
Inziha was very helpful and showed us around! she helped us understand how the sale pricing and delivery works
We were shopping for a new mattress. We worked with Ziha. She was extremely helpful and explained the different products. We appreciated her patience and professionalism.
Sales representative, Inziha was knowledgeable, courteous, present for answering questions but also gave us privacy to discuss and make decisions without feeling pressured. It was a good experience and I'd return to this store.
The price was good, the product I love, the service was good, delivery was ok. (Rushed, didn’t speak English hard to understand) but the worse part was they actually delivered the wrong facing chaise. It’s ok I made it work, but it’s clear the communication here between customers staff and the delivery company are pretty poor
If you live in Mifflin county, PA they will not deliver your furniture go to my area go to Altoona Ashley Furniture instead if you live near state college aka Penn state university for home delivery, am not driving to Maryland either... when I move to Mifflin County, PA we had to rent a Enterprise Van and the owner some old guy was playing the cheap game and didn't want to pay for rental van until my dad write him a letter he mail us a check for us to rent a van and I had to manually deliver ourselves our own furniture 70 miles away am not doing that again, am not the bad guy here just telling it straight that's all over and out...
I been calling the store for a few days now. Unable to get ahold of anyone. The voicemail box is full. If you try to get an operator or use the directory it just sends you back to the same voicemail. So, I called the 866 number and got an automated system that after verifying me transferred me to the same store that no one will answer.
First time visit to Ashley's. Saleslady Inziha was very professional, friendly, & helpful. I would highly recommend them.
Bought furnature from here. Paid for NEW furnature but they delivered refurbished. Good luck getting it replaced had terrible customer service. Everything is done through emails at coorporate. A coustomer service manager, named Wade, did not honor the resolution and yelled at me over the phone because I went to the other location and found a better refurbished peice and asked if it could be swapped out. He also refused to call me back to resolve the issue. This has been an ongoing issue for a year now. If you buy from here double check that your getting what you paid for. All 3 bedroom peice were refurbished and came with peices missing and chips out of the wood. would not recomend to anyone! Better off buying consignment furnature then from here.
Very unprofessional! No one ever answers the phone, we’ve been trying to return a piece and get a different piece for over a month and we keep getting the run around. They don’t notate the account properly and are a big HASSLE! Very disappointed and dissatisfied!
I highly recommend this store hands down the best customer service. Ask for Ziha, she helped us pick out all our furniture for our newly built house. Made our purchasing process much easier!!
Ziya was fantastic! She made us feel at ease and answered any question we had. Bob was also very helpful and we are grateful for their professionalism and service.
I had the worst experience with Ashley at this store. On 9/8/2023 I purchased three bed sets. I was told that there would be a split delivery since some items were unavailable in the store. So, the mattresses and foundations would be delivered first; the bedroom sets should be delivered by the 1st or 2nd week of October. I agreed to this “longer than I expected” time-frame. After receiving the foundations and mattresses, I realized that the foundations height appeared to be a bit too much, so I went back to the store and told a store representative and told her that we were worried the beds would be too high for us. Her response was that I shouldn’t worry because the frames of the beds I bought are very low so the bed height would be just fine. I believed her. Bedroom sets finally arrived last Thursday (9 weeks after the purchase day!) and, as I was worried about, beds are too high that we almost have to climb to get over them! I should also mention that since I had not been given any updates about the expected delivery of the bedroom sets, I tried calling many times. Either no one responded or the response was “You should get your items either next week or the following”, which didn’t happen! Also, since the invoice I received included only one Night Stand instead of two, I called the store and requested to add another one. I was told to make the payment in-store or online. I did it online so I expected two night stands upon delivery day but I only got one! To sum up, here are the reasons for anyone to be frustrated and regret the decision to buy furniture from this store: 1. Wrong information about bed heights and the consequences of this mistake by the store rep. 2. Not providing any updates about the changes in the expected delivery date nor responding to phone calls. 3. Not delivering the 2nd night stand.
My family went in to buy a dining table set and Ashley went above and beyond to assist us in finding exactly what we were looking for. She was helpful, informative, and friendly.
Ashley was very helpful!
I went to Ashley's store and I was helped by ziha she's was very helpful I recommend ziha every time..
Today I met a wonderful store associate named Ashley she was one of the most helpful person I've met in a while Ashley helped me with every question I had around the store and I will be looking forward to receiving her help on my next visit
The store was very welcoming the person who helped me was Ashley and she was amazing the whole time and made me feel at home
Worked with Lorna Woods from the Harrisburg store for our company rental facility. She was very professional, precise, pleasant and thorough. We had 2 different orders, one in August and one in September. She handled everything from order to delivery and was very helpful. I strongly recommend asking for her if you go into the store. She will do a great job for you!
Lorna She is a great and exceptional lady. She welcome me in the store with smile and showed outstanding gesture how she could help me. Simply one of the best ladies I have ever come up in caring customer in my entire life. Great respect her and 100% credits goes to her In shopping today. You are outstanding.. thank you for help sweetie. Hope to see you soon !!! I’m adding on 11/18/2023 that delivery hasn’t been done it’s been now 2 months .. very worst in delivering items. I called / went store physically more than 5 times. This is so frustrating, and disappointing! Worst / very worst / very bad
Lorna was so helpful and very knowledgeable!
Lorna was super busy but managed to take care of everybody with great attitude!
We had an enjoyable shopping experience with Ziha! She explained the options for the furniture we looked at and went through all of the features and options for each piece. Ziha made our choice really simple and we bought beautiful furniture for a reasonable price!
Lorna
Lorna was extremely helpful and made my experience seamless and wonderful
Lorna was amazing and super helpful in finding us a couch and loveseat as well as dressers for our new build! Very efficient service, 10/10 recommend
Lorna great sales person very friendly showed me everything I was looking for
Lorna was Fantastic. Super helpful and informative. Will be back again!
Lorna was wonderful and pleasant to wok with. Thanks
Lorna, very professional and great sales person.
My husband and I were shopping for a rug and decided to try Ashley's. Ziha was our sales person and she was fantastic! She knew her merchandise and was both friendly and professional. We purchased the rug and it looks great in the room. Thank you Ziha for your kindness and patience.
Lorna She was so kind and friendly! She gave us a great deal and really helped us out!
I had a very nice experience with Ziha at the Harrisburg location. She was very helpful and provided me with plenty of options. I’d shop here again for more of this kind of service. A+
The manager is really helpful and cares about customers and furniture is nice...however, the delivery part is terrible. Broke a light and scratched part of my door and scheduling a delivery is like parting the red sea. Not going to Ashley's anymore and I do not recommend
Lorna was a huge help right off the start. Very knowledgeable and help us tackle the end of our couch shopping after going multiple places before!
Lorna was extremely helpful during our recent purchase.
Lorna, was absolutely awesome & very helpful.
Inziha did so well, we really appreciate her patience and time
Lorna was extremely patient and got us on the right bed for the right price and on time!
Lorna - was absolutely awsome. Stayed within our price range didn't try to over sell us anything. Answered all of our questions and stuck to exactly what we needed. So refreshing to have someone ask the right questions and help you find what you need in a price you can afford. Will definitely contact her again if we need anything else
Lorna was my sales rep she was very helpful and understanding the situation worked on getting me approved and items I needed. Highly recommend
Lorna,was very helpful and very awesome!!Thanks Lorna!!
Lorna was wonderful and so helpful definitely will be back to visit and shop!
Lorna was terrific and helped a lot. Thanks
Lorna. Thank you for your assistance. It was a pleasurable experience!
Lorna was very helpful and friendly. 1000000 percent recommend coming and asking for her!
Lorna was very helpful
Lorna was very helpful and pleasant to work with.
Lorna was great!! Helped us find the perfect bookshelf and was sooo nice and helpful!! :)
Lorna was great, she was patient with getting my items . Thanks a lot
My husband and I came in to look at furniture after having a horrible time with a different discount company. We knew we wanted to buy similar items to what we had purchased with the other store. We came in and were immediately greeted by Ziha. We told her our situation and explained what we were looking for. She was able to pull up pieces that were exactly what we wanted that may not have been on the floor. She let us walk around and try out different things. Once we had a few pieces we liked she helped us to create the perfect pairs and matches with furniture. She was so patient and attentive with us and our wants and truly listened to our style and wants! She was then able to help us see our options with our budget and then get approved and on our way. She went out of her way to make sure we had constant communication about our items and was so amazing with updating us along the process! They were all so amazing to work with and we couldn't have asked for better products and better customer service!
Lorna was very helpful and patient
Lorna was fabulous!!
I came in looking to buy several furniture pieces for a new apartment, and Ms. Lorna Woods was so helpful, kind, and patient in helping us match competitive prices online. She went above and beyond spending extra time to help make sure we got what we desired at a good price. Thank you so much Lorna!
Well laid out store, clean, lots of selection.
Lorna was patient and wonderful to work with. She spent a a good bit of time with us working to get a new mattress and we appreciate her help
Lorna was very helpful and knowledgeable about the furniture and financing. We appreciate all the help she haves us.
Lorna very polite and helpful. Great people personality and she helped me out a lot
Lorna was helpful in getting my bed and mattress thank you
Lorna was very helpful and friendly as my husband and I looked for furniture.
Lorna is very pleasant to work with. Have purchased multiple pieces from the Harrisburg location. All have turned out great.
Lorna was a great help. Thank you.
Lorna helped me very nice lady. Thank you
Thank you to Lorna and Chris for being honest, straight forward, and helpful when we were picking furniture :) Made the process much easier!
Lorna and D were great. The help navigate through bedding and made experience great
We had a great experience with Lorna at our local Ashley’s. She was very friendly, patient, and all around helpful. She truly made our entire buying process super easy from start to finish!
Lorna - helpful, answered all of my questions and friendly to my child 👍🏽
Lorna- is very sweet and super helpful!
Lorna was great! Let my friends come into the store with 5 minutes left, and had an uplifting attitude and helped them find the couch they were looking for! I recommend coming in and having her help you guys out!
Lorna was fantastic! We walked into the store at 8:55PM and she got us out the door with a new Sofa! After a bad experience a Big Lots a few minutes before we walked into Ashley she really brightened up our evening!
Lorna was a great today. Awesome with helping us find what fit best for us.
Had a great experience at Ashley Furniture with Lorna, she made it easy to get what we wanted for less money.
Lorna was our sales rep and the experience was great, in and out with what we wanted no hassle.
Nothing there that was what we were looking for.
Lorna was super helpful when my family and I came in looking for a new living and dining room sets.
Beautiful products, but you can get the items much cheaper elsewhere.
Lorna was the employee who took car of the transaction for my family. We recently lost our home and everything with it. She was professional, patient, and informative. Lorna, thank you!
Hi Lorna, you wear beautiful smile on your face..very welcome. It was very easy to connect with you..great business with you. My family loved the smooth transaction.
Lorna is very nice.
Lorna—-was very helpful in helping me order the couch I wanted along with the right direction of the chaise and telling me how the delivery process works. She even made sure I got a the discount applied for not choosing financing.
Lorna was wonderful!Super helpful the minute I came into the store.
Lorna was very helpful and was able to show and sell us exactly what we were looking for
Lorna was a great sales rep and helped us out!
Lorna was very nice and professional and very helpful
Lorna - Thank you so much for your help Lorna! We appreciate all of your help! Thanks again!
Lorna did a great job she's very patient very good customer service.
Lorna was very helpful throughout my credit card application and while we tried finding the right furniture!!
Lorna helped us out so much this Memorial Day weekend. We came in thinking about purchasing a dining room set. She walked us through our options, showed us a number of different pieces and tried to make sure we got the best deal possible. Lorna saved us time and money in this whole process. Instead of having to drive around hunting for the perfect dining set, we got it within an hour. Thank you Lorna!
Lorna was very helpful and very kind
Lorna was excellent! She was able to negotiate a very reasonable price for a fantastic patio set! Thank you!
Lorna was incredibly helpful and so sweet with my purchase and made everything super simple and easy
Lorna was extremely helpful in finding the perfect vanity set for my daughter!
Lorna was very helpful with deciding exactly the furniture we were looking for. Great customer service!
Lorna was really helpful and I am happy that we came to check out this store because we bought a lot of good furniture and the people there was really nice.
I had a great experience at Ashley. Lorna greeted me, answered my questions, helped me from start to finish. She was very polite, not pushy at all. My furniture is being delivered this Friday. Had a wonderful experience. Thank you Lorna!
Lorna was super helpful!
Janette was a very humble person to ask for stuff. She knew exactly what I was looking for and very fun personality and professional.
Lorna was a great Salesperson! She was kind, considerate and very helpful without being pushy. Please see her on your next visit to Ashley’s
Lorna was very polite and welcoming
Lorna was very helpful and made our transaction easy and painless. She helped us find new furniture for our daughters room.
Lorna was very kind, helpful and professional. Highly recommended.
Lorna did an excellent job showing different sectionals! Very friendly and kind!
Lorna was absolutely great! As soon as I walked in the door she was so personable and so happy! She asked me what I was looking for and she took me to the perfect couch! Such a pleasant person to work with!!
Lorna, was Awsome, best saleswoman EVER ♥️
Lorna did an excellent job at helping me purchase my furniture
Lorna, Service is wonderful
Lorna was amazing tonight helping me purchase a full bedroom set including mattress and pillows, kitchen set and office. Couldn’t have done it without her! The entire team was amazing from to back, from sales to finish. 💯 recommend!
Lorna was amazing and quickly helped us locate the couch that we wanted and got us a nice discount. I highly recommend this store and Lorna!
Lorna had greeted me on the way in and was very polite and professional. She showed me to the section I was looking for and made sure all my questions were answered.
Lorna helped us find the perfect couch for our home. Highly recommend!
Good buying experience e Lorna Woods was great!!
We had the pleasure of working with Lorna! She was wonderful and very helpful! Ask for her when you go! :)
Lorna was absolutely amazing and such a help!! We are so grateful for her guidance with our purchase today. :)
Lorna was very helpful
Lorna was very helpful and smelled real good too Nice lady
Lorna was the best 👌
Lorna was just simple awesome, patient, and knowledgeable
Lorna yes she did a good job and I'm very satisfied
Do not buy. Without telling me they tried to sneak in a 5 year protection plan that was hundreds of dollars more. Also, they’re average shipping time is 8-12 weeks! They didn’t even bother mentioning that when I was shopping around. If that’s not bad enough, they’re prices online are far cheaper with free shipping and the actual stores won’t price match.
Lorna was a great associate and she worked with us and was accommodating with our needs. Great individual and would purchase from her again.
Lorna was a very Nice and profetional. she helped us purchase what we needed, she walked us through Everything.100% recommend shopping here.
Lorna was extremely excellent
Lorna was outstanding sales lady She help me navigate and find exactly what I wanted Thank you Ashley’s for having such outstanding salesperson
Lorna was a GREAT help! She was very easy going and made everything smooth. Thanks!
Lorna very helpful pleasant professional
Lorna Very good person..
Lorna was very patient and help us get what we wanted
Lorna was wonderful and helpful and knew how to style our livingroom. Thanks
The sales person Sean was great, but thats where the good experience ended. They delivered my dining room set, and 2 of the six bar chairs are defective. Reported immediately when i noticed the 1st one, within an hour after delivery. The 2nd one we did not see until the 5th day, and reported as soon as we noticed. They are REFUSING to replace these 2 defective chairs. Told me there was nothing they could do about the 2nd one because we didn't report it within 72 hours! This a brand new set that we spent alot of money on and now we cant even use 2 of the 6 chairs. This is the absolute worst customer service I have ever encountered. Would give 0 stars if I could
Lorna was a great help and had great customer service… She walk with us around the store and help my mother find the best Fruniture for her. She was so nice and well informed. Thank you for helping us.
Lorna was exceptionally helpful as we looked to purchase furniture for the house. She not only was patient but knowledgeable. Great process.
Lorna was absolutely amazing! If you are looking to work with a real professional, please stop by and ask for Lorna! She will take good care of you.
Lorna thanks for your service,for your time appreciate
Lorna was a pleasure to work with. She was able to work through my attitude and indecisiveness and turn me into a happy customer. I recommend working with Lorna, she will make sure you get what you’re looking for and you will have a good time doing it.
(Translated by Google) Lorna excellent service (Original) Lorna excelente servicio
Scams, Bait and Switch, Fraudulent Business Practices, Violations of Antitrust Laws and Breach of Contract. Don't do business with this Ashley Homestores. It's poor quality junk and don't honor warranties.
Lorna provided great customer service!!! Our order went seamless.
Lorna was very helpful and made price even better. Very helpful and friendly. Will come back .
Lorna was so helpful. I picked out new living room dining room furniture and she made it an absolute BREEZE!!!!
Lorna was an excellent salesperson to work with. Smart, pleasant and knowledgeable, she knew how to locate exactly what we were looking for. We will be back. Thanks Lorna!
Lorna was very precessional and helpful. As a first time buyer, she made the whole process as easy as can be. Recommend her and the store any time!
Lorna did a great job assisting us with our purchase!!
Lorna was helpful
Lorna was a great help to us in deciding on the best mattress for us and very pleasant to speak with
Lorna was great to work with! She answered all our questions and was patient as I needed to measure before giving the “go ahead” to purchase!
Lorna was welcoming and offered her help but was not pushy at all! She was honest and worked us a great deal!
Lorna was great to help us find a sleeper sofa. Which I have been looking for over a year now. She was very kind and helpful.
Lorna was very helpful. She was willing to work with me and I had an enjoyable experience at Ashley's today.
Lorna was the BEST! Super helpful & made furniture shopping EASY! 10/10
Lorna was my sales person and was very knowledgeable about the item I needed very helpful and kind
Lorna was very kind and helpful in finding the best couch for my gameroom.
Lorna was nice to us she is receptive, serviceable and has good customer service scales
Lorna was a huge help in finding a couch that fit our needs! She searched high and low.
Lorna did a great job!!
Lorna was very helpful
Lorna was extremely nice and helpful. We got what we wanted and whole experience was very nice
(Translated by Google) Lorna helped me a lot, she is a very good person and very nice (Original) Lorna me ayudó mucho es muy buena gente y mui simpática
Lorna gave us great service hands down. Will be back when in need again!
Lorna was great! Super friendly and got my husband and I ring up nicely, she showed us some pieces and let us wonder without feeling pressured!
Lorna Woods was so great with us!She explained every little detail so kindly. I had a good experience shopping here. Nice team!
Ms. Lorna was a wonderful sales rep. She was patient with my daughter and I when we were shopping for our new home.
Me and my family went there today to buy some beds, there we meet Lorna. She was a very help, helped us to find the right bed and set a perfect price for us as well. Very sweet women.
Bought our first couch this week. We had help from Loran at the Harrisburg store. It was a great experience!
Lorna, Great sales lady.
I recently visited Ashely’s Furniture to purchase a sofa and had a great experience. I was assisted by Janette who was awesome at directing me around the store. Thanks to her recommendations I was able to find the perfect sofa for me. Great customer service!
Had an amazing experience with the help of Janette! She helped me find everything I was looking for and helped find alternative for out of stock items. I recommend everyone looking to purchase furniture to shop with Janette, she will make the Ashely experience top tier!
Store is spacious. The Sales Associate very knowledgeable about furnitures.
Good
Lorna was a pleasure to work with and was a great help with everything. Would recommend you look for her when you're in the store.
Great place
Couldn’t have done it without you Lorna! Thank you for your help and patience with our purchase!
Laura was exceptionally helpful with locating our perfect lamp. She was very kind, friendly, and polite. I would recommend her services!
Lorna was extremely helpful in finding us the perfect affordable sectional couch for our home. Come visit this Presidents’ Day weekend!
I would never shop at your company nor would I recommend your company to anyone, after you wrongfully fired a great employee due to the threats, and harassment to her by youtube creators who just wanted clicks, views and money from their subs. The 2 women and the husband of one harassed the worker all day first by phone, then by the women going into the store while video recording their interacting with the employee. They planned this, and did it on purpose, and instead of protecting your employee, you gave those women what they wanted, and first suspended her and then fired her, Prior to this that employee was doing a great job for your company. I will not support a company who treats their employees so horribly. 😤
I have purchased living room sets, dining room sets, bedroom sets & even patio furniture from your store. Your delivery service as well as your customer service employees have always gone above and beyond. In saying that, I will no longer be purchasing anything from your store due to not protecting your employees from YouTubers who are into causing issues with employees and anyone else just for clicks and views. You have chosen to suspend an employee who was gaslit all day on the phone and then further gaslit at the store instead protecting your employees. I am disgusted that you are doing this and will take my future business elsewhere if this is how you continue to treat your hardworking employees.
Still waiting from july for my order
Ashley's has really gone downhill. They carry no inventory, so you have to wait weeks until you get your furniture. Recommend going to Raymuour Flanigan. Made purchase Friday the 25th with a delivery on Wednesday the 30th
Furniture is nice and looks like what we wanted, but the dresser arrived with broken sliding hinge piece. We contacted customer service and it took the company two weeks to order the part, then ship it, it finally arrived in about three weeks. But they sent the wrong part. We contacted them again, and they sent the wrong part AGAIN. It's been two weeks again since we heard back. We haven't been able to use our dresser drawer for 2 months now since getting it. Not good customer service, no matter how friendly their team is. I don't think we will buy from Ashley again. For the price that we paid, I expect better quality and service.
Beautiful furniture but way out of my price range!
I order 3 pieces of furniture on 7/15/22. Waited over 3 months for it to arrive only to have my couch missing. When I called in to the store, they said they had it down I picked up the couch. Supposedly the floor model. How? When this furniture wasn't even in the store nor any other of Ashley's locations and had to be ordered? Plus why would I order 3 items, pick up 1 and have the other 2 deliveed? Make it make sense. They dropped the ball and need to take accountability. I STILL want my couch and there is no telling when I might get the missing couch I was told possibly December which puts me at a total wait of 5 months if not longer for a couch I ordered in July. To me this is totally unacceptable and I feel this order needs to be expedited and I should receive at least the taxes I paid on this total order back for my inconvenience. Which isn't asking for too much. And I want a check as in which was paid to them, not no issued store credit
NEVER in life will I order furniture from Ashley's again. I waited 3 months for my furniture to arrive only for them to show up today with my couch missing 🤬 waiting to hear from them to show proof that indeed a new couch will be ordered hopefully expedited and I won't have to wait another 3 months. and that I'm offered some sort off compensation for my inconvenience for their mishap
DON’T GET THE WARRANTY THEY DO NOT HONOR IT
Shaun Daniels helpless pick out something for living room. He did a wonderful job. The only thing is we live in Philly. We found out he will only get half credit for this sale! What a bummer, it cost too much to have it shipped all this way! Sorry but all the credits should go to you!
Nice workers, very kind professional and lovely. Horrible delivery although. I ordered a bedroom set expecting it to take 4 weeks to 4 months as they said but it had taken maybe 6 or7. By the time it did come they delivered it without the screws to it so we had to send it back three days ago and now are waiting for them to hopefully send it asap WITH the screws.
Purchased a sleeper sofa, loveseat, & matching ottoman four years ago. Delivery was delayed for a week & when received one of the legs on the sofa had to be replaced. Over time the bottom cushions show wear far too quickly - even with daily rotation and have lost their firmness, the rear cushions need extra stuffing. And the ottoman - with its top cushion over an inch off-center looks lopsided. Also staples and nails have started to protrude. Overall we're very disappointed with the quality and craftsmanship of their furniture. We will not be repeat customers nor do we recommend Ashley Furniture to friends and family.
Do not purchase anything from this store. To say they are incompetent is an understatement. The incorrect table was ordered which by itself is not a big deal however, they have refused to tell me when I am going to get a replacement, they charged my card in full for merchandise not received and they will not talk to my husband or myself. I have been trying for 3 days to have someone call me back and they will not. When I questioned the office manager, she stated I was ignorant and hung up. We have not been rude or unreasonable and have the calls recorded if anyone wants to listen. This will get worked out with the credit card company however, it is much time wasted and now we have to go out and find new tables again. This is the most unprofessional incompetent company I have ever dealt with. Do yourself a favor and purchase from Bob's if the Ahsley product is the price point you are looking for. At Bobs, they are professional and helpful.
I bought my furniture at the Harrisburg store. It was the worst experience I ever had with buying furniture. I will never buy anything from them again. FYI..delivery times are a suggestion, when my delivery never came I was told I was expected to be there all day, not just during the scheduled delivery time. Rediculous!
The warranty is worthless and the customer service is awful. The furniture had severe internal structural damage and fell apart within weeks of using it. Their technician wasn’t able to repair it and the warranty representative said the damage wasn’t their responsibility. Even though the warranty is 12 months, they claim damage must be reported within 72 hours. Visibly there didn’t seem to be damage so there wasn’t anything to report. The warranty is void if the furniture is moved in any way. The entire conversation was a twisted scam! We will never purchase from Ashley’s again.
After looking around for a while my wife and I found what we thought was the perfect sectional for our house. Our salesperson seemed very informative and quoted us a price definitely within our budget. When her boss came over to verify the setup he sent the salesperson back to let us know we were misquoted and it would be $1,400 more than the initial quote. Shocked to say the least they were that far off from the initial quote and the boss didn't talk to us and sent the associate back to apologize; didn't offer any sort of remedy and we walked out, will take our business elsewhere.
I would never buy furniture from Ashley's again. The furniture they sent me was severely damaged on the inside but you couldn't tell from the outside. We didn't notice for a while because we didn't use the furniture for months. We were still within our warranty period when we turned it in but they will not correct the situation. The technician they sent did his best to repair but said the repairs were not up to company standards and there was nothing he could do. I was told they would call me in three days, I got a call six business days later. Ashley's will not take credit. I've submitted a request to talk to a manager and they were supposed to call within three days but I still have not received a call five business days later. I've called them countless times since this all started and there is never anyone who can help with my situation. Their customer service is terrible. One person told me I should have reported it in "the first month or two" and the next told me it would have had to be within three days of delivery. I recommend buying furniture anywhere else but Ashley's.
I would never buy furniture from Ashley’s again. The furniture they sent me was severely damaged on the inside but you couldn’t tell from the outside. We didn’t notice for a while because we didn’t use the furniture for months. We were still within our warranty period when we turned it in but they will not correct the situation. The technician they sent did his best to repair but said the repairs were not up to company standards and there was nothing he could do. I was told they would call me in three days, I got a call six business days later. Ashley’s will not take credit. I’ve submitted a request to talk to a manager and they were supposed to call within three days but I still have not received a call five business days later. I’ve called them countless times since this all started and there is never anyone who can help with my situation. Their customer service is terrible. One person told me I should have reported it in “the first month or two” and the next told me it would have had to be within three days of delivery. I recommend buying furniture anywhere else but Ashley’s.
Just got the furniture and everything appears, looks, feels good. If it holds up i give em anither star. Our saleman Will was on point very friendly not over bearing or pushy and when it came time to agree on a price he was fair and practical. Would recomend Will to friends and family.
Communication bad. Altogether not a good experience with order.
Nice furniture but high prices
Ordered a bedroom set in March. Have been patiently waiting since. Called to check on the status of the order and was told the set got discontinued. No one called to inform us. They left us with two options, pick something else or come to the store to refund our card. Sales person didn’t know what he was doing the day we purchased the set. Should have read the sign then.
I visited this store in 2005 when I was looking for new furniture. I was followed around by a white staff member who never once spoke to me but stared at me the entire time. I’ve never been back but see you have a new name and am hoping the service has improved. I won’t return to find out. At the time I worked for Pottery Barn and purchased what I needed from work. Thanks for your time.
Best service ever, they got me settled with a new Bedroom set the lettner I believe it’s called! Beautiful set I had to cancel from lazy boy furniture their lead times were horrific ( 6-9 months) but Ashley Furniture took care of me! Super great service I was helped by Mara
Staff rude as hell. I walked in. Sales rep asked if I needed help. I respond that I'm just looking around. If I needed anything I will come find you. He then proceeds to get smart. He should be happy my kids were with me
Working with Ashley Furniture has been a complete nightmare. This is the first time we have purchased furniture with the company and we will never go back. We ordered a bedroom set on 10/16 and it was delivered 12/31. The bed frame was set up incorrectly, broke while our child was sleeping on it, and we cannot get them to fix it. We’ve called countless times and have made zero progress toward a solution. We were told it would take the manager 7-10 business days to return our calls and respond to our request and it’s been nearly a month. Save yourself time and energy and get your furniture from another company. Update: Yes, we did finally get the bed fixed nearly two months after it was originally installed. Unfortunately, that was not the end of our saga with Ashley, it is still ongoing. We asked for compensation due to missing work two days and Ashley no-showing to fix our bed (even though we had verified appointments) and the furniture being broken for nearly two months. After calling three times, we finally received word we would get a small reimbursement reflected on our next billing cycle. Three billing cycles later it has not yet come off. When we called to inquire a fourth time, we were told no one sent this refund information to Synchrony bank. So again, we continue to have to call and talk to customer service and beg them to do their job. We still don’t have the refund. I have never spent months on the phone with a company like this. Please look elsewhere. No one has this kind of time nor is their furniture worth it.
My husband and I were shopping for bedroom furniture. We found something we really liked at Ashley's and after checking a few other stores and not finding anything we liked as much we returned and purchased a lovely sleigh bed and nightstands. We were helped both times by Stephen Jessee. He was very helpful and knowledgeable, which we appreciated. We will be needing furniture for other rooms soon and will definitely return to Ashley's!
Purchased A sectional and September of 2021 we were advised going in that it could be 12 weeks giver take a little. We were also advised that the storm be happy to follow up periodically I expected a phone call about every month to let me know how things were going. I got one phone call in October. It is now January the approximate time I was told to to expect delivery no contact I called the store and I was informed March early March and and the individuals I was dealing with are no longer working at the store. No at Some point I may up or lower this review based upon the actions of the store and the honesty and communications.. It seems a little odd when looking at reviews how management only replies to 5 star reviews. Bad CS Will kill a business.
poor poor por customer service. promise everything and deliver on nothing.
BEWARE DO NOT SHOP HERE, READ OTHER REVIEWS BELOW 👇Harrisburg Pennsylvania Store...Scam Artists, staff is 100% unprofessional thugs, order a bedroom set back in September of this year offered free shipping now trying to make me pay almost 600$ shipping gave me a song and dance that they had to fire the old store manager he gave me the furniture to cheap, will do a cancelation after 12 weeks now refusing to cancel the order Had to file a dispute with the bank to get our $ back the store manager is JUSTIN BEWARE HIS IS A TOTAL SCAM ARTIST & his staff are complete thugs nearly 5,000 in furniture NEVER AGAIN
Do not buy furniture at this store! We ordered furniture in May and were told it would be delivered in 12 weeks. We started calling after 15 weeks. They had some furniture but not all of it. At first they refused to make a partial delivery, even though they had no idea when the rest of the furniture would arrive. Every time we called they said the store manager would call us back but they never called us. We had to keep calling. Finally contacted the PA attorney general and then magically they called us. Got the last of our furniture seven months after ordering! And no offer of a discount or refund of any kind. We will never use Ashley HomeStore again.
Steve was great! Very helpful, caring and attentive to my needs. He took time to listen and make recommendations. Wasn't pushy at all! Everyone should go see Steve!
I WILL NEVER SHOP AT ASHLEY FURNITURE AGAIN. We brought a couch for our new house. We told 3 associates the house was being built and we were told that would not be a problem they would hold the delivery. We'll of course they tried to deliver a couch to a house being built and when I called the store it was put in the system that I canceled the delivery. Once we were in the house I called to schedule delivery. Associates are saying the couch is showing delivered in the system and they can't refund it until the delivery department changes the status. We'll don't expect corporate or the district manager Horace to do anything, he clearly doesn't respond to emails since it's has been over 3 weeks that I have been dealing with this mess. Buy your furniture somewhere else and save yourself the headache.
I WILL NEVER SHOP AT ASHLEY FURNITURE AGAIN. We brought a couch for our new house. We told 3 associates the house was being built and we were told that would not be a problem they would hold the delivery. We'll of course they tried to deliver a couch to a house being built and when I called the store it was put in the system that I canceled the delivery. Once we were in the house I called to schedule delivery. Associates are saying the couch is showing delivered in the system and they can't refund it until the delivery department changes the status. We'll don't expect corporate or the district manager Horace to do anything, he clearly doesn't respond to emails since it's has been over 3 weeks that I have been dealing with this mess. Buy your furniture somewhere else and save yourself the headache.
Nice furniture, pretty expensive. Plus is that they do sell individual pieces.
Buyer beware, ordered bedroom set over 3 months ago. They tell you 2-12 weeks, i stopped and asked today and now they are saying sometime next year...so i canceled the order.
Sales people were great! Even with the stores being busy, they were attentive and helpful.
(Translated by Google) Everything looks of very good quality and so are the high prices and if you want a set of furniture you have to wait 3 months too long. But everything is beautiful (Original) Se ve todo de buenisima calidad y asi tambien son los precios altos y si quieres un set de muebles hay que esperar 3 meses demasiado. Pero todo es bello
Expensive
I had a horrible experience at the Harrisburg PA Union Deposit store. I bought a bed frame there in July of this year. The sales associate told me that the delivery wait period would be up to 12 weeks. I assumed that was a worse case scenario. After 10 weeks there was no delivery, and no delivery set up phone call. I went in to talk to them and an associate at the customer service desk told me that 2 of the 3 pieces are still not in stock. (You buy the frame in pieces) She told me that "I'm her customer now and she will look into it and follow up with me." I told her I might call her and she said that if it is busy they may not answer the phone. She never called me back and when I called again the Sales Manager told me he couldn't give me a new estimated delivery date and never offered to help me further. After almost 12 weeks I finally got a full refund. I went to Boscovs at Colonial Park mall and bought a bed last Thursday (Veterans Day) and it was delivered and set up today! 1 week delivery. The people at Ashley's were friendly, but I felt like no one cared about my sale once I had bought it. I will never shop in there again! (I'm giving 2 stars because the people were friendly.) Otherwise they would only get 1 star.
Good customer service, and Eric was great and the guy not named Scott but his name is Kyle was great too!
The person I talked to on the phone told me theyd sell me the floor model since everything is back ordered 12 weeks. When I got to the store, Will, the manager said he wouldnt do it. He was not even apologetic that I ran up there for nothing. I'd had issues with poor service when I bought my livingroom furniture but wanted a matching end table. I will never buy anything there again.
Our sales rep Eric was extremely helpful and knowledge about everything we were looking for. He ultimately helped us find the bed and sofa that we had been searching all over for. A job well done!
It’s nice store lots to look at
We purchased a new bed there, we are waiting for it's delivery now. Xavier was a very good salesman. He was very informed on all the different beds, bases that can raise your head or legs, some with under bed lighting.
My name is Michele White and I have been shopping at Ashley HomeStore for years. I have never had the kind of customer service I received from Kyle Hurston. I have been calling the store for over a month trying to get a issue resolved to no avail. When I spoke to Kyle, he was efficient, concerned, listened to the issue at hand, and it was resolved within a couple of days. He kept me updated on the issue, and genuinely cared. There should be more individuals like him that are truly concerned about their customers. Thanks Kyle and for you, I will continue to be a customer at Ashley HomeStore .
Had the worst experience from the Harrisburg store. Told us our bedroom suite was in Pittsburg. It would be 6-10 days. That was a lie. Then delivered to the wrong warehouse. Finally after 9 weeks later the delivery truck shows up and leaves with my furniture. All because my 18 year old son did not have a valid id. Then it was to be delivered the following week. But, we had to go get it because the manager Amy canceled it and set up for pick up. Get a phone call on the way there. Just, to find out our mattress was not shipped with the rest of the furniture. Manager Amy and employee Tiffany was absolutely rude. They also told us that we would get a $200 refund for our troubles. Yet another lie. 2 weeks after picking up our furniture, crickets. Absolutely the worst experience we’ve ever had getting furniture.And, the most stressful experience for purchasing furniture. Would highly recommend going elsewhere. We will not ever go back again. We will not ever recommend going there. Absolutely disgusted.
We purchased a sleeper sofa at the end of June. The initial delivery date of 09/04 was a ways out, but acceptable. We got rid of our old ragged sofa as it was to be here in a few days and we wanted to make room. Today they emailed stating that delivery was set up for November 30th. So 5 months to get a sofa delivered. If it was going to be that long, we really should have been notified sooner than a couple days out as we wouldn’t have gotten rid of the other sofa yet. Terrible business practices.
Nice greeting and salesman But i ordered $10k worth of furniture back in AprilIt is mid august. Nothing They say "maybe September"We didn't finance We paid with credit card I've been a customer for 20 years. This is my last and final purchase
We stopped in looking for a couch bit everything is pretty much on back order due to Covid. although we didn't leave with anything, the staff was great and woman stopped and talked to our toddler and was very friendly and understanding. He loved her.
We ordered a sectional mid April 2021. First new couch either of us have purchased and for our first home. When we bought it we were told 12-15 weeks. 15 weeks brought us to the end of July. Justin called beginning of July to see what the status was and we were told end of July. Justin called again towards the end of July because we still didn’t hear from them for an exact day. Now they said most of the pieces are done but the pieces that are missing won’t be here until mid September 🙄. After discussing it with each other we decided to ask them to deliver the pieces they have and they told us they could. When justin called they said they have all the pieces actually. So we scheduled it for Tuesday (august 3) and they called us yesterday giving us a window of 1-5pm. Well we got a call on Tuesday delivery day at like 11:15 that there is a mechanical error with the truck and they can deliver it wednesday with the same window. 🙄 We have a friend visiting who has never been to Harrisburg and thought we would have this couch before she even got here so we didn’t want to wait around all day again. So we went to mini golf early on Wednesday, the new delivery day so we would be back by the drop off window. Also on Tuesday when they had to cancel our drop off the dispatcher told us they would call us an hour before it was to arrive due to the cancellation of the delivery on their part on Tuesday and we didn’t want to sit in the house again all day. But something in me knew that they would drop the ball on calling us an hour ahead of time so I wanted to be back by 1 anyways. Well at 12:15 (45 min before the drop off window) we get a call they are here at our house. No call ahead of time to ask us if we were home outside the window. Well we stop playing mini golf with 3 holes left and are home 20 minutes later and they are gone. Obviously in hindsight we should have stayed here just knowing how our luck has been but we have company and didn’t want to wait around again the entire day. My husband calls the corporate office and they keep trying to get in touch with the dispatcher but no luck. We get transferred to another person in corporate who is higher up on the chain I think. She ends up dealing with this and calls us back about 15 minutes later saying if we are good to stay at the house they will deliver it before the day ends (on Wednesday). We change our plans around even though we were going to take our guest to fun places around Harrisburg. Waste of time because it was NEVER delivered. So today the next day we get a call from corporate telling us that the earliest date they had for a new delivery is next Thursday. We let him know that we are really dissatisfied with that and don’t find it acceptable, and that this experience has made us determine we are not going to do business with Ashley’s anymore. He told us that the logistics people (truck company) know that if they have any earlier opening they are supposed to see if we are available to take delivery. Also, he said that once we have our items we should reach out to Ashley’s corporate again and they will likely compensate us for the delay. I want my items TODAY. We have someone over this week who has never seen our house and it would be nice to have our whole living room done. We just got the walls and trim painted. And I have another friend coming Friday-Monday who I haven’t seen in 3 years and again it would be nice for her to see the finished product. Also we don’t have the time to just sit and wait for this couch. Worst service I’ve ever experienced. We have a 3,000 square foot house ti slowly furnish and will never be buying from Ashley’s.
Terrible customer service. We walked in and was overlooked and no one asked if we needed or wanted help. Went to the desk in the back to ask for help rude lady at the desk stated she would send some one to us. The gentlemen then went to another couple and we were not helped. If your skin color is different they look at you like you can't read or buy furniture. Would never buy or go into this union deposit location again. They are not courteous or friendly at all.
Staff was friendly, still kind of weirded out that a brick and mortar store doesn't have the furniture they display in stock ..oh well
We loved it here. Perfect service, and everyone was extremely friendly. No complaints. Yes furniture will take a bit to arrive, but that seems to be the case everywhere.
My wife and I ordered 2 full sectionals 12/12/2020 it is now the middle of July we have only received one of our sectionals completed and one piece of our other sectional we received these pieces in the middle of June at the time of purchase we were told 10-12 weeks it has now been 8 months and we still do not have all of the furniture that we have already payed in full for I have gone back and forth with the store on the phone and their corporate office and am still waiting for the day that they call me back not once have they called me during this whole time except to ask for more money since they cancelled one of my items without my knowledge or say so I just want my furniture my wife and I are completely disappointed with the customer service and treatment we have been receiving needless to say we will never shop at Ashley’s ever again
They are terrible I go in December to get furniture I was supposed to get 20 percent never got 6 months no furniture just run around I have to apply for snap.and I can't get my money because it nonrefundable I will never give them my business go so where they fired the people that was there 6 months ago new people show they can't even keep worker
8:32pm I walked into Ashley furniture and by 8:45pm I fully set up with a full couch set that was in stock and had a delivery date within the week following with a full setup. Will is one of the best sales employees they have by far. The lady that check me and my husband out also was very helpful the whole time. The store manger talked to us the whole time which made us very comfortable with our purchase. He personally told us that his brother had gotten the same set of furniture and was great quality for the price. Thank you so much!
Rarely do I comment on furniture store experiences unless they're really bad OR really good....in this case is was really GOOD due to our salesperson, Jayden! We bought nothing, however his sales approach was not only respectfully helpful but had us wanting to buy something just to reward his excellent approach and care for us...we actually felt bad not getting something. Had Ashley's stocked what we were looking for Jayden would have been our man! Thanks Jayden! Keep up the good work!
Pleasant salesman!
Staff were very friendly, not overly pushy, but available when needed. They were knowledgeable about the items and the sales going on, as well as available dates for delivery. Appreciate their time!
I went to go purchase a couch at Ashley and I saw Marcus and he was a very nice person and answered any of the questions that we asked with very good detail. I highly request coming to this store and asking for Marcus when you come in.
Marcus the man.
Jalen took care of us. He was professional and kind. When I called back a few days later with a question, he came to the phone and answered my question. Such a nice place with good prices and quality furniture. I had shopped there in the past and will continue to do so.
Marcus was very knowledgeable in all of the products we were looking for and helped us to choose the proper furniture for our home. Alex made the financing and delivery process very easy.
Our sales associate Mark was extremely helpful, laid back, friendly and very knowledgeable. You don’t have to worry about aggressive sales associates at Ashley Furniture. Mark made our shopping experience pleasurable and stress free. Alex and Chenea in guest services were also very friendly when it came time for payment. Thank you helping us furnish our new home!
I had soooo much fun looking for my living room furniture. Brooke was very attentive and so cute but professional. She made the experience great. Can't wait for it to be delivered.
Had one opportunity this week to pick up the table I ordered, do to work hours. Wouldn’t extend pickup time another five minutes, even though the store remains up another 4 hours. Top notch customer service.
WAY overpriced particle board furniture. There are too many local places around to waste your time here.
I am writing to express my utter disappointment in the lack of customer service displayed by the folks at Ashley Home Store's Corporate Offices. In January of this year (2021), I purchased $22,000 of furniture from Ashley Home Stores. It is now almost the middle of April, and I am still waiting for rooms of furniture to be delivered. I am a disabled veteran who suffers greatly from 4 herniated discs in my back, and sciatica in both legs. I recently purchased a $3,000 mattress (as part of the $22,000 purchase). I had the mattress in my home for less than a week. I immediately discovered that the pillow-top mattress aggravated my conditions, and that I would need a much firmer mattress. I called to inform my salesman, who told me of a 30-day waiting period after which I could trade my mattress in for another (firmer) mattress. I met with the salesman that evening at the store to select another firmer mattress, which was actually less expensive than the one I had previously purchased.) I was immediately notified the next day by the sales manager that this was not the case at all. In essence, I was now stuck with this mattress because they could not resell it as new. He gave me the phone number to Ashley's corporate office, where I was informed by Mr. Guillermo Ortiz, that there was nothing that he could do, or that could be done to help me in this dilemma. In my experience, you don't spend as much money as I've spent in that store only to be treated like less than a number! Forget the pledges and promises that they make on their website, Ashley Home Store DOES NOT appreciate, nor go the extra mile for their customers. If they did, they would have found a way to satisfy my need for a firmer mattress in view of the amount of money that I spent in their store, that I could have just as easily spent in another store. I am fully aware that I may come off in this review as an irate and disgruntled customer; however, it is not only me. Don't just take my word for it. I implore you to go to the Better Business Bureau's (BBB) website and note the 323 and counting complaints against this company for the lack of customer service and appreciation for those of us who have foolishly decided to spend our money there. PLEASE ALSO NOTE THEIR 1.2 OUT OF 5.0 RATING! Please, do not reward them with your business. You will be either short-changed, disappointed, or both! You have been thusly warned.In contrast, Will (the salesperson), and Chris (the sales manager) at the Union Deposit store were courteous, helpful, and VERY professional. However, the Corporate Office leaves A LOT to be desired!
BUYER BEWARE!!!! DO NOT PURCHASE A EXTENDED WARRANTY from this company! After purchasing furniture for the last 10 plus years from this store & purchasing extended warranty’s on all of our furniture we came across an issue with a chair. One of the legs on our Kitchenette Table broke. I had to call several times, send pictures of a broken chair which on my extended warranty says it is covered! Well guess what? I was told it’s not covered from excessive wear! REALLY? It’s a chair that people sit on everyday! Needless to say Ashley’s basically ROBBED me of my MONEY! I advise anyone to never ever purchase a warranty from them because you’re being scammed!
service for delivery is terrible. communication with mgt and sales people is lacking. got our order wrong for the 3 time all since November when we purchased items. and we still have a missing piece to the 14,000.00 bedroom suite as of 3-27-21. unbelievable is all I can say. and trust me they don't try to fix anything unless you contact corp. office. they could careless about their customers. nobody knows including mgt what the hell is going on there. terrible customer service!!!
Horrible we bought a new bed and server type thing 6000 dollars it’s been about 3 months they changed are delivery date twice so here we sit today waiting for are stuff we already got rid of are old bed and you call to cancel are delivery??? Your system is horrible now we gotta sleep on the floor horrible I will be calling for are money back never go the
I visited this store on my last visit to Erie. My mother and stepfather are nearly 70 and were in badly need of a new bed as their current model had been around since Reagan was in office. In order to be as efficient as possible during my trip, I stopped by the showroom by myself to do some quick research. The store was virtually empty, save for the employees, and not once was I greeted nor asked if I needed any assistance. After 20+ minutes of wandering around the floor models, I decided I would complete my research online and return to the store with my parents.2 days later I returned to with the folks in tow. This time, after a few minutes, I was approached by a salesperson. They asked how they could help, to which I informed them, "THEY need a new bed." The salesperson then asks if I am their "caseworker". After that extremely disappointing exchange, I stepped aside and let me stepfather field any questions. Their even more disappointing exchange was as follows:SP: "What kind of bed did you have in mind?"SF: "Something with memory foam I think."SP: "Oh, are you sure? That's going to be expensive."At that point I walked off because I wasn't going to have any further discussion with someone who was being extremely disrespectful. Intentionally or otherwise. After 15 minutes a manager noticed me wandering around the showroom and approached me, offering assistance. I showed him a few options and asked for a quote. At that point I collected the folks and told them we were leaving. The next day I looked up all the items online and ordered them myself.While I do not expect a random salesperson to have a deep knowledge of my family dynamic (stepfather is dark-skinned black, mother is white, I am bi-racial) OR our financial status...what I do expect is for me, and more importantly my parents, are treated as actual humans. Can't say I buy a lot of furniture in Erie, PA, but I assure you we won't be setting foot in this store again.
I had the pleasure of working with the sales associate Marcus. He was awesome. He assisted me in finding a new couch for our new home. He did not attempt to upsale me and he took his time to ensure that we were getting what we wanted and needed for our home. He was patient and funny and made sure that we were helped immediately. Check Marcus out if you are looking to service your furniture needs.
Worst consumer purchase experience of my life! Ordered and paid for couch, love seat and ottoman on 11/29/20. Contracted delivery was 8 to 12 weeks. As of today, 3/9/21, the love seat and ottoman have been delivered but no sign of the couch or anticipated delivery date. I have called Ashley more than 10 times and just get the run around. I will NEVER buy another thing from Ashley Furniture!
Absolutely HORRIBLE experience shopping with Ashelys! My couch took 6 months to arrive (was told it would be 3-4). Once it was delivered the delivery team could not fit 1/3 of the sectional upstairs (not their fault). HOWEVER, they completely destroyed my brand new homes foyer/ staircase. It has been a Nightmare trying to get a response from anyone!!!! This happened Feb 16th and has been a battle ever since. Only person I spoke to was Mark and he told me theres no way his team caused this damage. This place is a joke and unprofessional...completely ruined my home and will not take any accountability. Pursing legal action since I cant get a call back or resolution from ANYONE! Here just a few images of what they did. Keep in mind my house was finished being built 12/30/20. — at Ashley HomeStore (Harrisburg, PA).
While the sales staff is helpful, DO NOT PURCHASE THE WARRANTY!!!!! I have had a dining room aet for less then 3 years and have had to have someone come out to repair the chairs 4 times because the screws keep falling out. I've emailed, called submitted pictures and get no response AND get hung up on. I even had a supervisor hang up on me because I requested to have new chairs. TOTALLY UNACCEPTABLE! I have to leave some type of rating to have this post, but it should be no stars!!!
We were looking into purchasing some furniture but just walked in here to browse. Chevelle was extremely helpful and she is the best! We decided to purchase and everything was a smooth process. She understood our needs and made sure every little detail matters. Joi helped us in the payment process and she was very nice, and extremely helpful going over everything with us. Thank you and recommend this store!
Wish I could give less than one star rating! Please read my review if you're considering purchasing from Ashley furniture Harrisburg. I don't want anyone else to go through what I have gone through. Ashley's furniture Harrisburg has been horrible to work with. Oh, they are very pleasant the day you go to purchase your furniture, but as soon as they have your money, they are shady and rude. They told us the day of purchase wait times were backed up for COVID, and said delivery would be within 8-12 weeks. It's long, but we thought they were being upfront and understood, so decided to make the purchase. At nearly 13 weeks waiting time, I had not received my furniture and no one had reached out From Ashley's to update me. I called the Harrisburg store where my order was purchased, and I spoke to an associate, Fasha (Not sure of the spelling, but yes I am calling you out!) and she was the rudest customer service rep I have ever encountered. She must be getting a lot of these calls, because she was RUDE from the moment I told her my furniture never arrived. She could not give me an estimate of when my furniture would arrive, only that it "might" be in March. I asked if she could look into it further to get me a better estimated arrival date and she refused, saying it was a distributor issue, not a store issue. She told me that I was not even a priority because other customers have been waiting longer than I have (that's not helping your case). After that, I asked to speak to the Store Manager, and I was told someone would call me by the end of the day. It has been over a week, and I have yet to hear from anyone. I have also reached out to their online support, put in a complaint with corporate and have tried multiple times (after being hung up on) to speak to a manager at the Harrisburg location... all of which have led to nothing. No answer, no help. I've been on quarantine for the last two weeks, otherwise, I would have been in there to confront them in person. Customers have a RIGHT to know (before a purchase) that it will take six months to receive a product. Ashley's is lying to their customers when they go in. Check out other reviews on Yelp and google and on Ashley's corporate page. It is happening all over! Even those who are waiting for refunds have been waiting over 5 weeks for refunds with no word from when money will be received. Please learn from our experience. DO NOT SHOP HERE.
Me and my boyfriend were immediately greeted by Will upon entering, gave us space and gave suggestions. Worked with us pricing and bought same day. What a lovely experience with very friendly staff. First time visit Ashley and will return solely based on our experience, highly recommend great bank for buck. Will & Alex were great thanks so much!
Good prices
Morgan was the perfect salesperson. She couldn't have been nicer, and there was never any pressure!
Horrible experience. After pieces of my order sat in a warehouse for weeks because all of the pieces I ordered were not in yet and they didn’t want to deliver separately, furniture was delivered damaged. Placing a call to speak to a manager, you must give them 72 hrs to respond. 72 hrs passes, no call back so I waste MORE time reaching out. Finally speak to a manager who said they would follow up with me the next week AND that never happened. Here I am, a month after damaged furniture delivered and I had no idea when to expect new furniture until I wasted more of my time today. Furniture ordered in early September and if ETA doesn’t change maybe I’ll have my furniture in February.
Expensive
(Translated by Google) I bought a dining room set and it came out badly, the legs of the chairs are loose and the base of the chair is stiff and I called and they did not solve me at all (Original) Compre un juego de comedor y me salió malisimo las patas de las sillas se a flojan y la base de la silla esta estilla y llame y no me resolvien para nada
Great place for quality furniture
Really terrible experience all around. Ordered a couch and chair back in July, and we were told it would be here in 2-6 weeks. It’s now December and they told us they have no idea when it will get here. We cancelled the chair and they took a 30 percent restocking fee even though the item was never even ready to be delivered. We understand there’s delays with COVID, but it’s been 6 months and no one will tell us anything. The store keeps telling us to call corporate and when we call corporate they just tell us to call the store. We already paid for this so we are out the money for 6 months as they fail to deliver the furniture. We tried to get a refund and nobody in corporate or the store seems to know how to do that. Super frustrating experience.
Very nice furniture but we did not find the livingroom set we was looking for quality furniture though and a nice variety home furniture.
Just started shopping for our new family room addition. We went to a few places before Ashley Homestore. We were pleasantly greeted by Will who was so friendly and also gave us space to look around on our own. He checked back with us a few times to see if we had any questions but no pressure at all (like most salespeople). We loved the selection at Ashley and found a few items we liked. Will was able to discuss all the options and prices with the furniture. Once again no pressure to purchase which we liked. We ended up making our decision and Will took us thru the process with ease. We then found out this was Will's first day working at Ashley. We were suprized because he was so knowledgeable about everything. Thanks Will for a great shopping experience and for helping us with our new family room furniture.
Jalen saw me wandering around the store and helped me out immediately. He made sure I left Ashley satisfied. Jalen was super friendly, not pressuring, and helped me decide on the color scheme of my couch and table. Also, Joe did a great job breaking down the costs and process of getting it delivered and assembled. Thank you Jalen and Joe! I can't wait to receive my new couch and dining table set :)
Jalen saw me wandering around the store and helped me out immediately. He made sure I left Ashley satisfied. Jalen was super friendly, not pressuring, and helped me decide on the color scheme of my couch and table. Also, Joe did a great job breaking down the costs and process of getting it delivered and assembled. Thank you Jalen and Joe! I can&'t wait to receive my new couch and dining table set :)
Morgan gave me the space to consider different pieces, was helpful when I had questions, and got me such a nice discount on the piece I wanted that I couldn't NOT order it. I'm looking forward to delivery so I can set up the decor that Morgan also discounted for me!
Morgan gave me the space to consider different pieces, was helpful when I had questions, and got me such a nice discount on the piece I wanted that I couldn't NOT order it. I'm looking forward to delivery so I can set up the decor that Morgan also discounted for me!
Paid a recent visit to Ashleys to purchase a kitchen set for the love of my life and enjoyed a wonderful purchase experience...thanks to the great customer service provided by Sales Associate Mark. Mark's customer service skills and knowledge of the merchandise truly made the purchase experience a stressless one!
Both Mark and Joe were professional and answered all our questions without any pressure to buy. We knew what we were interested in and there knowledge and amazing customer service sealed the deal.
Spent $7,000 on a discounted bedroom set. The delivery drivers were very nice and you could see they took good care of the furniture. The damage I identified was a manufacturing issue and two pieces need replaced. The scheduling department is unable to reach and my problem is not being resolved timely. It is over a month and I still have damaged furniture and the only follow-up appointment I have to date is November 20th for someone to come out and touch up two flaws with paint. Meanwhile both the headboard and footboard have damage and I have yet to hear when they will be replaced. Now what I would expect from such expensive furniture.
My sales associate was Chris, he was very helpful, patient and knowledgeable. I have already recommended others to him and they have made purchases.
Service by Jalon is amazing. Very nice guy who will take his time and get you good price. Amazing person to work with
Chris and Joe were welcoming, and kind, They assisted me through the process of getting the right furniture at the right budget. They showed integrity and professionalism in their interaction with me. I'm glad I shopped at Ashley's
The sales person jalen,,,,was not overly pressing..very helpful,,,large selection, good prices on sale. The guest service,joi was very helpful explained everything, told us when to call and check on deliver.i would differently buy from them again. I give them 5 stars
Ordered starmore bed set because it was beautiful and as they state the highest quality. The men they sent could barely carry it up my wide open stairs. I never noticed the damage until 2 weeks later and now furniture just keeps getting worse. 4000$ for a bed set and the dresser just keeps separating. Very dissapointing.
I have had nothing but amazing experiences with the Union Deposit store. The gentlemen that helped me was Joe. He looked up warehouse inventory and ensured I had received my lift chair before surgery for my shoulder. He called the day before and the day of to ensure everything went well. Amazing customer service especially during these trying times it was comforting to know someone was trying to help.
Chris and joe were very professional and accommodations were great. Thank you for your services.
Great experience shopping at Ashley, our sales associates, Jalen & Joe were great. Quick & painless way to furniture shop.
Fantastic customer service. Employees were friendly and answered all of our questions with vast knowledge.
The employees were friendly but the furniture seem d a bit shoddy.
Ridiculous - Bought a new living room set 2 years ago. (I also purchased the extended warranty.) Zipper broke on the couch arm so I called the warranty department “We only repair if it was accidental” ?? I called Joi, Erica and talked with Wayne the customer service Mgr. of Ashely in Harrisburg where we bought it “ the manufacture warranty is for one year” Bottom line - if you want quality furniture who backs what they sell Do not buy from Ashley.
Jalen saw me wandering around the store and helped me out immediately. He made sure I left Ashley satisfied. Jalen was super friendly, not pressuring, and helped me decide on the color scheme of my couch and table. Also, Joe did a great job breaking down the costs and process of getting it delivered and assembled. Thank you Jalen and Joe! I can't wait to receive my new couch and dining table set :)
We were at the store on 9/1/2020 to get a small sofa for our tiny living room. We have been looking at many places but didn't find anything suitable until we went to Ashley's. Jalon and Joe were very helpful in showing us several options and answering our questions.
Dylan was super helpful in assisting my 5 year old grandson picking out his bedroom furniture. Dylan made Bradley feel like he was the most important customer. Joe then looked up the other bedroom sets that I purchased earlier, so I could get the rest of the furniture and complete the sets. We are looking forward to the delivery date! I strongly recommend Ashley furniture for high quality and fair priced furniture.
Dylan was our Sales Associate, and he was very helpful, informative and patient with us and we reached a decision on our furniture purchase. Would definitely work with Dylan again. :o)
Jalen was great to work with and made the buying process very efficient. Great sales and service - thank you!!
Dylan, is the MAN. He is extremely calm, not pushy, knows exactly how to get you what you want. He is incredibly down to earth and an absolute straight shooter. He takes his time to understand his customers and knows how to treat you as a person and not a sale. If you are looking for a completely stress free and great shopping experience for furniture, go see Dylan.
Dylan, is the MAN. He is extremely calm, not pushy, knows exactly how to get you what you want. He is incredibly down to earth and an absolute straight shooter. He takes his time to understand his customers and knows how to treat you as a person and not a sale.If you are looking for a completely stress free and great shopping experience for furniture, go see Dylan.
We just moved to Harrisburg and were in need of a new coffee table. After a quick online research we decided to check out Ashley HomeStore. There were many good options and it just so happened it's currently running a sale for 50% off all furniture! We got our 3 piece set (1 coffee table with 2 end tables) at an amazing price and the sales associate Jalen was super helpful and friendly so was the guest services representative Joe. Would recommend!
Had a great experience at this location. Dylan was very knowledgeable in helping me find a new mattress and Joi helped me check out quickly!
Great shopping experience, working with Chris G. I highly recommend going to Ashley Home Store if you are in need of new home furnishings. We have purchased furniture from this business before and we were very satisfied with the service we received both times
Jalen was very professional and informative. Allowed me to look about the showroom first till he approached me. Showed me my options based on my budget which made my decision easier. I would recommend Ashley Furniture to anyone
We just moved to Harrisburg and were in need of a new coffee table. After a quick online research we decided to check out Ashley HomeStore. There were many good options and it just so happened it's currently running a sale for 50% off all furniture! We got our 3 piece set (1 coffee table with 2 end tables) at an amazing price and the sales associate Jalen was super helpful and friendly so was the guest services representative Joe. Would recommend!
We just moved to Harrisburg and were in need of a new coffee table. After a quick online research we decided to check out Ashley HomeStore. There were many good options and it just so happened it's currently running a sale for 50% off all furniture! We got our 3 piece set (1 coffee table with 2 end tables) at an amazing price and the sales associate Jalen was super helpful and friendly so was the guest services representative Joe. Would recommend!
Good service, fast delivery
I appreciated the customer service I received. All the employees had a mask on, there was sanitizer on the counter. Great customer service to the Harrisburg location. My Sales Associate was was professional and kind.
Our sales person was phenomenal. Dylan helped us from start to finish and we were never pressured. He never kept us waiting and he helped me to get what I needed. I planned a lot of time for furniture shopping but didn't need it as our sales person helped my family get in and out in great time.
Dylan was a great salesperson!
We went to Ashley furniture in Harrisburg, PA on July 13th and ordered a full living room set and a bedroom sets for two bedrooms. The sales associate, Heather Richards was amazing. She helped us find different items when the ones we wanted originally weren’t in stock. We were there for a few hours...and wound up being there after closing time. She never rushed us and was pleasant the entire time and answered every question the best she could. 5 stars for her! We wanted our furniture delivered, and it was...in just over a week! Which was awesome. The delivery guys were nice as well, they were quick and set the living up for us. Our only complaint: the dressers we got have some damage to them. And we seen how the items were wrapped so this couldn’t have happened during shipping. So whoever packed the furniture before it was given to be loaded on the truck missed it so that’s a little upsetting But that doesn’t take away from the kindness we were shown at the store. Can’t thank them enough.
We went to Ashley furniture in Harrisburg, PA on July 13th and ordered a full living room set and a bedroom sets for two bedrooms. The sales associate, Heather R. was amazing. She helped us find different items when the ones we wanted originally weren't in stock. We were there for a few hours...and wound up being there after closing time. She never rushed us and was pleasant the entire time and answered every question the best she could. 5 stars for her! We wanted our furniture delivered, and it was...in just over a week! Which was awesome. The delivery guys were nice as well, they were quick and set the living up for us. Our only complaint: the dressers we got have some damage to them. And we seen how the items were wrapped so this couldn't have happened during shipping. So whoever packed the furniture before it was given to be loaded on the truck missed it so that's a little upsetting But that doesn't take away from the kindness we were shown at the store. Can't thank them enough.
The Sales Associate Chris was very helpful, professional, knowledgeable, and had patience (I'm picky). He was so respectful, and I appreciate that. Elaina, the Guest Services Representative was very polite, and funny. We were having a good time while my payments were being processed. It was so hot in the store (a.c. was not working) but she had a portable fan that she put directly on me so that I wouldn't be hot. I thought that was so sweet of her. Overall the service was great.
Great selection. Special thanks to Heather for her patience and recommendations. She is truly every furniture shopper's dream sales rep. Keep up the great work!
Terrible experience! Didn’t get delivered the day they should of, and been waiting over 4 weeks for my whole order to arrive.
we had a most excellent experience with chris, who went out of his way to make sure what beds were in stock and would definitely be delivered in time for me to move into my house to start vet school - fantastic!! (joi was great with the paperwork as well!!:)
Our experience started great but quickly went downhill as customer service was extremely poor! We just moved to the area and bought a 4200-square foot house (compared to the 1300-square foot house we moved from). Needless to say, we need quite a bit of new furniture. We decided our first purchase would be a sectional for the living room. We visited Ashley and were greeted by a sales associate named Chris. He was extremely helpful and patient as we made up our minds on what we liked. He also didn't hover over us like many of the other locations we visited. After settling on a sectional, we told Chris we would make the purchase IF the couch could be delivered quickly (sitting on the floor in a new home isn't much fun) and we planned on hosting some friends in the near future. Chris checked piece by piece to see if they could be delivered ASAP and everything could come the next week! We were thrilled and purchased the sectional. When the furniture was delivered, one of the pieces was ripped/glued back together (see picture). Why would anyone think this piece was acceptable to send? Once we pointed out the issue, the delivery men contacted Ashley and I received a phone call shortly after. The lady explained that we would need to refuse the piece and once they received it, they would send a new one. I explained that the reason we purchased this couch was the convenience of the quick delivery. I asked for a discount for the inconvenience (otherwise I planned to refuse entire sectional) and was told that that would be taken care of when the store called to reschedule sending the replacement piece. At this point, I reluctantly agreed. A week later (I was told it would be 24-48 hours) I received a call from the store to set up a new delivery time. I was unavailable to be home the day they wanted to deliver so the next available date was two weeks later! During the call, I asked about the discount again and the guest services representative (Elaina) acted surprised that I would suggest such a thing! She then stated that she would have the manager call me. Guess what?! It is now one month later and I still haven't received a call from the manager. The final piece of the sectional did finally come today and looks good but I can tell you we will look elsewhere for the rest of our purchases! It's a shame because we did really like working with Chris, the sales associate.
Our experience started great but quickly went downhill as customer service was extremely poor! We just moved to the area and bought a 4200-square foot house (compared to the 1300-square foot house we moved from). Needless to say, we need quite a bit of new furniture. We decided our first purchase would be a sectional for the living room. We visited Ashley and were greeted by a sales associate named Chris. He was extremely helpful and patient as we made up our minds on what we liked. He also didn&'t hover over us like many of the other locations we visited. After settling on a sectional, we told Chris we would make the purchase IF the couch could be delivered quickly (sitting on the floor in a new home isn&'t much fun) and we planned on hosting some friends in the near future. Chris checked piece by piece to see if they could be delivered ASAP and everything could come the next week! We were thrilled and purchased the sectional. When the furniture was delivered, one of the pieces was ripped/glued back together (see picture). Why would anyone think this piece was acceptable to send? Once we pointed out the issue, the delivery men contacted Ashley and I received a phone call shortly after. The lady explained that we would need to refuse the piece and once they received it, they would send a new one. I explained that the reason we purchased this couch was the convenience of the quick delivery. I asked for a discount for the inconvenience (otherwise I planned to refuse entire sectional) and was told that that would be taken care of when the store called to reschedule sending the replacement piece. At this point, I reluctantly agreed. A week later (I was told it would be 24-48 hours) I received a call from the store to set up a new delivery time. I was unavailable to be home the day they wanted to deliver so the next available date was two weeks later! During the call, I asked about the discount again and the guest services representative (Elaina) acted surprised that I would suggest such a thing! She then stated that she would have the manager call me. Guess what?! It is now one month later and I still haven&'t received a call from the manager. The final piece of the sectional did finally come today and looks good but I can tell you we will look elsewhere for the rest of our purchases! It&'s a shame because we did really like working with Chris, the sales associate.
Our Sales Associate, Heather Richards, of the Harrisburg, PA, store went above and beyond what any sales representative ever did before for us to make sure we were getting exactly what we needed. She was patient, thoughtful and courteous and I would recommend anyone going to this store to deal with her.
Heather R. did an amazing job of explaining every detail of the sectional sofa before I purchased. Ask for Heather!!!
Heather R. did amazing job of explaining every detail of the sectional sofa before I purchased. Ask for Heather!!!
If I could give this company zero stars I would. We ordered a bedroom set and got a completely different set. We ordered a bunkie board and it did not come on the truck like it was suppose to. The store manager, Joe is completely incompetent and has zero customer service skills. Did not apologize NOT ONCE with our issue. Took zero responsibility for their error. This has still not been resolved we are going on day 4 of dealing with this DO NOT SHOP ASHLEY I REPEAT DO NOT SHOP ASHLEY.
If I could give this company zero stars I would. We ordered a bedroom set and got a completely different set. We ordered a bunkie board and it did not come on the truck like it was suppose to. The store manager, Joe is completely incompetent and has zero customer service skills. Did not apologize NOT ONCE with our issue. Took zero responsibility for their error. This has still not been resolved we are going on day 4 of dealing with this DO NOT SHOP ASHLEY I REPEAT DO NOT SHOP ASHLEY.
If I could give this company zero stars I would. We ordered a bedroom set and got a completely different set. We ordered a bunkie board and it did not come on the truck like it was suppose to. The store manager, Joe is completely incompetent and has zero customer service skills. Did not apologize NOT ONCE with our issue. Took zero responsibility for their error. This has still not been resolved we are going on day 4 of dealing with this DO NOT SHOP ASHLEY I REPEAT DO NOT SHOP ASHLEY.
Just moved in to Harrisburg, found out ahsley had a 4th of July sale, 50% off. Was helped by Dylan, very professional sales man, took his time with us and made sure we left home satisfied.Was also helped by Elaina at checkout who was very friendly and professional. Would definitely shop from here!
Just moved in to Harrisburg, found out ahsley had a 4th of July sale, 50% off. Was helped by Dylan, very professional sales man, took his time with us and made sure we left home satisfied.Was also helped by Elaina at checkout who was very friendly and professional. Would definitely shop from here!
Great selections; friendly staff who let us browse without pressure but who were right there when we had questions. We were able to find exactly what we were looking for!
Prices high and selection not real good.
I was recently at Ashley Furniture on Union Deposit in Harrisburg, PA where I bought a new sofa, chair and mattress. The sales associate, Heather, was absolutely fantastic!! She left us to shop, but continued to check in periodically and answered all of our questions and helped us with all of the financing. Elaina, the guest service representative was also great! She was quick with finishing up the payment process and has an amazing personality. The store was beautiful and clean. It was easy to find exactly what I was looking for... On all that, the store and the staff that helped me deserve 5 stars. I’m giving it 4 stars because what I believe to be the store manager was NOT wearing a mask. In the state of PA, it is required to wear a mask in any business. In fact, they have it posted on their door. He is an older gentleman with white hair and was talking to customers and the staff. Every customer... every member of staff... was wearing a mask except for him. This is absolutely unacceptable. Safety should be every business’s number one priority right now.
I was recently at Ashley Furniture on Union Deposit in Harrisburg, PA where I bought a new sofa, chair and mattress. The sales associate, Heather, was absolutely fantastic!! She left us to shop, but continued to check in periodically and answered all of our questions and helped us with all of the financing. Elaina, the guest service representative was also great! She was quick with finishing up the payment process and has an amazing personality. The store was beautiful and clean. It was easy to find exactly what I was looking for... On all that, the store and the staff that helped me deserve 5 stars. I'm giving it 4 stars because what I believe to be the store manager was NOT wearing a mask. In the state of PA, it is required to wear a mask in any business. In fact, they have it posted on their door. He is an older gentleman with white hair and was talking to customers and the staff. Every customer... every member of staff... was wearing a mask except for him. This is absolutely unacceptable. Safety should be every business's number one priority right now.
As soon as my two daughter and I walked in to look for a dining table set, Heather was there with a smile to welcome us into Ashley. Heather was very professional and she was very knowledgeable of Ashley products. it did not take us long to find a dining set that we liked and soon the deal was done as Elaina took good care of us. Thank You Harrisburg Ashley Furniture from a Very Happy Customer.
Elaina is the best!!!! I needed to receive my furniture before July 4th because I'm having family and friends over... She only had openings for July 8 and after..... She worked a miracle for me. She took the time out of her day to email my request to receive prior to July 4th. Elaina called me back within 10 minutes with the update that my furniture will be arriving on the 26th of June. She is the BEST and deserves a big fat bonus:-) Thank you Elaina
happy with all the sales associate (morgan)
Thank you Ashley HomeStore for a great experience shopping for a kitchen island!! We were greeted by your sales associate Heather and blessed with a very helpful, friendly, courteous person! she helped us through the process of purchasing the island set which we have chosen. Our Guest Services Representative named Joe then helped us through the financing part of the transaction. He also was very helpful, friendly, courteous person!! Thanks again Ashley HomeStore!!
While looking for a comfortable leather sofa and loveseat Chevelle helped us find the perfect set. Very professional and knowledgeable. If you are in need of some furniture you will not go wrong asking for and even if you have to wait until Chevelle is done with another customer , it will be well.worth it. Thankyou Chevelle !!
Had a great experience with the saleswoman Chevelle and Elaina that does the paper work. Both very friendly and personable. Will definitely go back in the future. Thanks
We recently purchased a new mattress from Ashley’s. Our sales associate, Chris, was incredible. He was patient and polite and extremely knowledgeable.
Had a great experience with the sales person Chevelle and Elaina that does up the paper work. Both ladies were both very personable. Will definitely go back to get anything we might need in the future. Thank you to both.
I had been looking for a new dining room table for awhile. We needed a table that would be small enough for just my husband and I (empty nesters) and large enough for our kids and grand babies on special occasions and holiday meals. We stopped in at Ashley Furniture in Harrisburg Pennsylvania. Our sales associate Heather was so helpful, even moving benches and stools around the store to help us coordinate the set. We got a very good deal on the table, chairs and benches! We can’t wait until the next special occasion with family to use our new dining set.
I had a great experience at this place for years the prices are very reasonable and the staff is very respectful and kind during my last visit I was helped by Heather and she was very patient with us. We are not very fluent in English but she took her time and made sure we understood her and that she understood us. Also Joe was very kind and very playful to my 4 year old son. We bought a new home hence why we needed new furniture and they had originally said that the closes delivery date they could do was not until 3 weeks but we explained to them that we were in a rush and trying to get the furniture in place before we moved and Joe managed to get us a delivery date only 1 week away! I am so pleased with their service and will continue to shop here for furniture for years to come!
Chevelle was great, she made the process very speedy and kept us informed along the way.
I had the best shopping experience shopping at Ashley Home Store today. The Manager Joe was very friendly and helpful and Chris our salesperson was the best. He was very knowledgeable, friendly, and got us a great price on the bedroom set and mattress we bought. Both Chris and Joe are assets to Ashley and I will always do business for all my furniture needs because of these to men.
Furniture shopping made easy thanks to our sales associate, Heather, & customer services rep, Elaina. Can't wait for our new sectional to be delivered.
I highly recommend going to this Ashley’s location for all your furniture needs. Furniture shopping can be stressful, but Heather and Elaina were amazing! They were friendly, talked with us, helped us stay on budget and gave us estimates on every set we looked at. I would go back if I needed something agai.
I came to Ashley furniture store looking for a living room set to purchase for my new home. When I walked in I wasn't greeted or asked if I needed anything. So I took it upon myself to look for myself. The furniture was beautiful and I was very interested in walking out with something nice that day. So I finally find someone to help me answer some questions . And I honestly got very upset because the associate wasn't personable at all he kept leaving to go help other ppl in the middle of my sale and had me waiting for over an hour. Just to not receive the answers to my questions. Honestly would have bought something if I had someone actually help me go through the process but I didn't have the best experience so I left. Currently still in search of living room furniture and back to square 1. First Experience could have went a lot better .
I can't say enough good things about this store!Long story short, my beagle ate my couch and left a 3 inch hole on the cushion. Unfortunately she ate the fabric as well because we can't sew it back together or replace the cushion because it's attached to the sofa. Today (6-12-20) my husband and I went on the hunt for new furniture. the sales eThe Sales Associate Heather and the Guest Services Rep we're both amazing. They were both very friendly and helped us out on everything we needed. I would highly recommend going to this store for all your furniture needs.
Chevelle was super helpful in helping me pick out the right couch for my space and needs. She also made the buying experience super easy and gave me the best deals she could!
I was recently in the store to purchase living room furniture. Heather was the fabulous sales person who worked (patiently) with me while I tried nearly every sofa in the store. I was not sure the fit of the coffee and end table we selected and was told that if I did not schedule right away, I could still receive a full refund within 72 hours. Joe was the person who checked me and my son out, he was not a very kind person to be working in customer service. I returned the next day after deciding to not purchase the coffee and end table. Joe said he was busy (appeared only to be sitting there eating peanuts) and I could wait at a nearby table for a little until he had time to help me(there was no other customer there, nor was he on the phone). I explained that I couldn't wait because we were expecting guests for a birthday party for my elderly mom. He said he would call me later. I kept my phone close-he never called. Monday I tried to call and was on hold for over 30 minutes and still no one picked up, so I went online and asked for help on there. I immediately was connected with Elaina who was very helpful. She tried for the next two days to find the price Joe quoted me, to no avail. I cancelled my order all together because the cost was so much more than I was told it would be. The reason I shopped at the one day sale was because I was looking for a better deal. When quoted one price and then given one over $100 more, I was not happy. Not sure I will be back, if the GM is miserable and setting the tone for the service dept, the future may not be too good.
Bought a chair at their 50 percent sale. Even though masks are tough to deal with, cherelle and jon were professional and got our order taken care of promptly. 5 stars to you all
If i could leave 0 stars i would. I placed an online order that was delievered incomplete. I have tried for hours to get through on the phone, in the chat, email, in the store. I have been providee NO ASSISTANCE OR RESPONSE AT ALL, I was to receive a full bed frame and have only a headboard. Which leaves me still asleep on the floor..if anyone sees this message that would be able to provide assistance please help. I do not even want it at this point as i am left sleeping on the floor and still looking for a new bed frame. All i needed was some communication after days of trying.
My wife and I are moving to the area and Chris's expertise helped us to find everything we needed to furnish our new home. His help and honesty about backlogged products Due to COVID-19 made our decision making easy, and the deal that Joe worked out for us was bar none. This is my second time buying furniture from this store in the last 5 years, and there is a reason I keep coming back!
My wife and I are moving to the area and Chris's expertise helped us to find everything we needed to furnish our new home. His help and honesty about backlogged products Due to COVID-19 made our decision making easy, and the deal that Joe worked out for us was bar none. This is my second time buying furniture from this store in the last 5 years, and there is a reason I keep coming back!
Chevelle was a great with helping my mom choose a new matress set.
My self and my girlfriend came in to the Harrisburg store and was met by Dylan he was kind and curtious. While browsing the furniture he was helpful to what I needed.shopping there was a pleasure. When completing the paperwork Joe was easy and knowledgable of all the ins and outside of the information needed. We enjoyed our shopping experience at the store.
Had a smooth and easy shopping experience with Heather and Elaina. Patient and helpful service
They have GREAT huge selection of items that the other store doesn't have simply due to size of Location. Chris & Elaina helped me. Thanks!
Our family was on the market for a sectional, we had looked at a few places. Ashley furniture is definitely the place to go. We were greeted right at the door by Chris. He was very knowledgeable, professional and helpful with our purchase. We bought a sectional. Great price for the quality.
We had an extremely positive experience at Ashley's HomeStore. We bought our bedroom furniture here a few years back. We went in this time looking for living room furniture. Chevelle greeted us, gave us time to browse, and then checked in with us after a little white. She was very kind, informative, helpful, and overall great to work with. We found the perfect living room furniture thanks to her. Joe also was great and helped us with a smooth check out. We had a great experience and will gladly shop at Ashley's again. I think that they have great quality furniture as well for a good price.
Elaina the Guest Services Representative was polite and she took her time explaining to me about the Ashley advantage credit card in great details. She answered my questions and was knowledgeable. I left the Ashley HomeStore happy with my purchases and the people.
Heather at the Harrisburg store was such a big help in the process to get a couch and tv stand. I'm pretty indecisive and wanted to look at multiple options and she didn't seem bothered at all. She was more than willing to help. She got us a great deal on financing and checked on a few different deals for us. Would definitely recommend her and this location.
I found the perfect furniture the staff ware nice. I'm glad I found what I need.
We loved our salesman, Chris, but the store general manager, Joe, was extremely uncooperative. The sales ticket on my two end tables was evidently marked incorrect. I had NOTHING to do with the pricing of the items, and therefore, assumed it was the correct price. Chris told us to go up to the counter to check out and at that time the general manager informed us that the ticket was wrong and he would have to charge us more for the items. I was astounded because the price marked SHOULD BE the price we paid. After considerable amount of time on the phone checking with his VP, Joe informed us that he would have to charge us more for the item and that was all there is to it. He did give me the concession of a book that was on sale for $10.00. We really wanted the two end tables and so we took the tables and paid the extra $50.00. That money is not that much I know, but the whole experience was just off! He should have given us the tables for the price marked!!!!! This leaves a very bad customer service experience for us AND I shop there A lot. Really too bad this guy could not see that the customer satisfaction should be KING!!!!
EXCELENT EXPERIENCE WITH CHERELLE AND JOE.
My furniture was delivered damaged and when I called the store to report the issue I was given the run around. It's a real pity since I just moved into my first home and have several other rooms to furnish. I was hoping Ashley's would be my go to store, but after this experience I don't think I'll be returning.
My furniture was delivered damaged and when I called the store to report the issue I was given the run around. It&'s a real pity since I just moved into my first home and have several other rooms to furnish. I was hoping Ashley&'s would be my go to store, but after this experience I don&'t think I&'ll be returning.
I am extremely disappointed with the service I have received this far from Ashley furniture. I made my purchase online .. over $1700, paying for the delivery and set-up only to have the pieces delivered via UPS to my driveway. I not only had to carry in the huge (and extremely heavy) boxes into my house, but was expected to assemble it as well. I don't mind assembling it, it's the fact that I paid for it that service. Additionally, as I started to assemble my son's new bed, I realized that the wrong piece of furniture had been sent to me. A giant desktop hutch. I still have no headboard for the bed and no box springs. (I ordered an extra box spring and mattress for my daughter's bed.). Both of my kids are now having to sleep in bed with me because they have no beds in their rooms. I called Ashley furniture and was automatically put on hold (1st time over 6 min, 2nd time over 7 minutes and 3rd time for 12 minutes before finally hanging up.). Nobody ever answered. Hopefully someone will see this review and DO SOMETHING. This is very unacceptable and I will send a report to the BBB if the situation is not rectified.
I needed a mattress ASAP as my Mom is coming home from the hospital and she is staying with the family during the outbreak. Joe and Elaina got the call to close the store but stayed to make sure we got what we needed. Outstanding customer service and helped us out in a pinch.
I needed a mattress ASAP as my Mom is coming home from the hospital and she is staying with the family during the outbreak. Joe and Elaina got the call to close the store but stayed to make sure we got what we needed. Outstanding customer service and helped us out in a pinch.
i loved the service and the furniture. joe and elaina were exceptional and treated me and my family well.mohamad
Very disappointed. I have a furniture payment. And with businesses closing and people being sent home from there jobs . They still had the nerve to call me for there payment. Why are you open anyway. Im sure its not important to buy furniture right now. Will never use this place again.
We were treated extremely well by Heather our sales person, Joy who is her Sales Manager, Elaina who is guest services and Joe who is the GM... We will definitely be doing business with them again. Great job Guy And Gals...
Ashley furniture has great selections of furniture. The Manager Oscar at the York Pa Ashley is a great asset to the Ashley and to the cutomer. He is courteous and professional and very helpful . I had a great experience dealing with Oscar and I will be returning to Ashley in York Pa because of the manager Oscar and the great selection of furniture. Thank you so much Oscar the manager at York Pa!!!😊
We went in for a living room set, found one we love and Chevelle also showed us the Tempur Pedic Breeze, which we also ended up getting! She was very knowledgeable and made us feel comfortable with our purchases. And Joi and all of the women in finance were incredibly helpful in processing the financial paperwork. It was a great experience that made our home even more homey 💕
We were looking for a bedroom set, sets were very cheap
We had such a great experience here in the dauphin plaza in Harrisburg! Our salesperson was Heather Richards and she was extremely helpful with all of our questions and getting us exactly what we wanted! We'll definitely be coming here again for any of our furniture needs.
My daughter and I took my mother to our local Ashley in Harrisburg to start looking at furniture. My father died in December and she is planning to move to a smaller house in the end of April. Heather Richard was at the door as we walked in. She greeted us and told us about the many specials going on in the store. She allowed us to walk around on our own and look at the furniture. She met up with us different times throughout our visit to see if we had any questions. When my mother was ready to look at mattresses she took her back and explained them all to her. Heather was very patient with my mother through all of her questions and took the time to answer each one fully. When my mother was ready to purchase, she made sure she was 100% clear on exactly what she wanted. In the end, my mother ended up spending over $9,000 but had exactly what she wanted and was ready to furnish her new home. The really nice part is that they will hold the furniture until she is ready for it and will ship the furniture the 50 miles to her new place. I give Heather and the Ashley furniture store in Harrisburg a 5-Star rating. When I am ready to purchase my new furniture, I will definitely be going there!
I was blown away by the level of customer service. Each and every staff member was beyond helpful and incredibly personable - Jalen, Joe, and Domonique especially. When we weren’t quite sure which route to go with our selections, the GM of the store made an appearance and really took the experience to the next level by offering some great insights and mixing/matching a couple pieces to really nail the perfect end result. Kudos to this entire store for a fantastic experience.
The staff at Ashley's HomeStore presented themselves helpful without being pushy. We received great service and great product! Thank You!
I was blown away by the level of customer service. Each and every staff member was beyond helpful and incredibly personable - Jalen, Joe, and Domonique especially. When we weren't quite sure which route to go with our selections, the GM of the store made an appearance and really took the experience to the next level by offering some great insights and mixing/matching a couple pieces to really nail the perfect end result. Kudos to this entire store for a fantastic experience.
Very friendly and helpful customer service. Quick and easy processing, when buying furniture. Amazing deals, and if needed detailed and experienced information, Dominique and Chris Gandy will acquire it. No tricks or games. 👍
I thought Ashley had a great selection; I actually found a couple of sofas and chairs I thought would work in my tiny living room. My sales associate, Jalen Hudson, was really helpful and figured out how I could make the most of the Presidents Day sale. I had to leave in the middle of our discussion for a family issue and couldn’t return until the store was getting ready to close. Both Jalen and Domonique, the customer service rep, were easygoing and understanding about it and made the whole experience so pleasant. Today, as promised, Domonique called with a delivery date. Can’t wait to get the furniture!
Preface... before discounting my review as just having an ax to grind, check out my review history... all others have been 5 stars, so what does that tell you about Ashley's? Unfortunately the personalized customer service and promises of quality supported by a 10-year mattress warranty was just a facade... or maybe even bait and switch. With being 8 years into our 10-year warranty, Ashley's (on Union Deposit Road and their corporate office) appears to be hiding behind their name change for not honoring their warranty. A cautionary warning to anybody considering a purchase of any type from Ashley's, consider other options, or plan on the warranty to be worth less than the paper it is printed on! UPDATE--- again Ashley HomeStore reveals their genuine lack of concern for standing behind their so-called 10-year warranty by refusing to take action to fulfill their obligation regarding our mattress even after being contacted by the PA State Attorney General's Office. Save your time, avoid frustration, and get far better customer service by going to Bob's Furniture!!
The customer service team is great. We all know in business, one person can't control everything in the supply chain. However, that didn't stop JOY & DOMINIQUE from assisting and taking care of me with different options and to make up for the situation. MORGAN, who was our sales consultant did a great job helping me to make the perfect choice of furniture.
My fiancé and I were in dire need of a new bed. The bed I currently had is little over 2 decades old. There wasn't anyone to walk us back but than we were looking throughout the store and Chevelle found us and directed us to the right spot. And helped us find the right bed for both of us. And Joi was pretty quick to gett everything set up for us and all of the paperwork we need to sign and have for the future. 2 of the easiest people to work with on new furniture.
My fiancé and I were in dire need of a new bed. The bed I currently had is little over 2 decades old. There wasn&'t anyone to walk us back but than we were looking throughout the store and Chevelle found us and directed us to the right spot. And helped us find the right bed for both of us. And Joi was pretty quick to gett everything set up for us and all of the paperwork we need to sign and have for the future. 2 of the easiest people to work with on new furniture.
Best customer service I've ever received from sales associate Chris and customer service representative Joy!
Best customer service I've ever received from sales associate Chris and customer service representative Joy!!!
I ordered my furniture from Ashley's and they said it would take at most 6 to 8 weeks. This ended up taking 3 months and in that time it was me calling daily to get someone to help me. We finally get it and we had it roughly a couple months and an entire piece of our sectional broke. That was on Dec 6th. We paid a good amount for a warranty that they assured me would make the process quick should anything happen. Two months of me calling at least 3 times a week. Each time I called someone would say they would call me right back and never once did anyone ever call me right back, not that day or any other day. I would be told various reasons such as every manager is in a meeting to we are looking into it. Finally they say they have a guy coming out to replace it. Nope this guy comes to look at it to tell me it's broken... SERIOUSLY?? so then he leaves telling me he will have to let them know it's not fixable because the piece was broken because it was never put together correctly by the guys that delivered it and said it looked like a used part to begin with. Once again I call after waiting a week for them to tell me the order to replace it was never put in. Today after two months I finally got the missing piece which means I have literally not had my couch usable half of the time I have had it. No apologies, no offer to rush anything, or maybe give me some money back for all the hassle. I will never again purchase so much as a lamp after the service I received.
Best customer service I&'ve ever received from sales associate Chris and customer service representative Joy!!!
We purchased a Leather sofa back on 01092011. I tried numerous times to get a response and the only one I got was DENIED from the warranty company. .....Back on this date we purchased a Ashley 5480188 REC Sofa/Wesley/Sienna Montage Combo for $703.12 with a COMBO Certificate warranty for $99.95. Total payment of 851.25 with tax. Within ONE year or less, the sofa starting cover on the seats started flaking off. We BARELY used the sofa as it was in a room we seldom used at the time. When we purchased the sofa we were sold a warranty and told by Robert Confini, Sales Associate at the HomeStore in Harrisburg, PA that the warranty would cover ANY issue we had with the leather including any rips, tears, stains, scratches, peeling, etc for the lifetime of the sofa. I contacted the warranty provider MFS and was denied any and all claims. So the product was worth $0.00 to us as was the warranty. The pictures show what this sofa looks like with minimal usage. Imagine how bad it would look if we had used it more...... still ticks us off
I had a TERRIBLE experience with Ashley Furniture! They called me to schedule delivery of my furniture. We set it up for Monday Feb 3rd. They said they would call the day before to establish a time. I received a phone call 48 hours before, and they gave me a four hour window for delivery from 10 AM to 2 PM. They said if this did not suit, I could reschedule. When I called to reschedule, they said I would have to pay an additional delivery fee. They said their policy is if you reschedule within 72 hours of delivery, then you have to pay an additional delivery fee. So if that is their policy, why would they not call you 72 hours prior to the delivery and give you the option to change your mind?? Furthermore, why would you have to pay for a delivery that you never received? And what is the sense of calling to confirm the appointment if they're going to charge you for it anyway? I have purchased a lot of furniture in my life, and I have NEVER had such terrible customer service! I was given the option to cancel the order, at a 30% restocking fee! I have purchased furniture from Broyhill, NB leibman, Raymour and flannigan and they're customer service far exceeds Ashley!!! Buyers beware.. Ashley will steal yOur money charging all these fees ! I will NEVER purchase from them again! And for the record, I had an unfortunate situation arise which is why I needed too change delivery to begin with. I spoke with the manger and she was less than helpful , put me on hold, never came back to the phone and then i was disconnected!! When I called back she was too busy to come too the phone! Ashley will never get my businness again and I urge all of you to beware!!!!!!!!!!!
Nice stuff
I had a good experience at Ashley Furniture Union Deposit Road Harrisburg. Chris Gandy and Dominique Smith were very helpful and knowledgeable. I have not yet received the furniture, but so far so good!
Nice furniture ! Went wrong time salespeople were all busy and when i did get someone not knowledgeable about what they had.
I recently visited Ashley's Furniture because I was at a friend's house and they had a chair that I fell in love with. I found the chair and ottoman to match. It was on sale! I called the store and spoke with Chevelle. She was so kind. She helped place my order and I stopped by 5 minutes before closing. She never rushed me or complained. They explained everything to me. I AM VERY HAPPY DEALING WITH ASHLEY'S.
If I was able to give this company a 0 rating, I would. That would be more suitable for this horrible "furniture" company. What a disgrace and disappointment this place is. They have HORRIBLE customer service, management and false advertise their products. I placed an order with a sales associate and the order finally arrived to the store and was DIFFERENT than what was pictured online. The manager, Joe, stated that he would return the item; however, I would have to pay 30% restock fee. I questioned why I needed to pay that since the item is NOT what it is pictured online and he reported "that's the risk you take from ordering online". He agreed that it was pictured differently; however, cannot do anything. I called corporate who reported in fact that Joe can decide the decision regarding the restock fee. Joe stated that if he removed the 30% fee, his "store" would lose money. DO NOT give them a PENNY. I asked to speak to the store manager on the phone and the response I received was, "they are not taking calls today because it is our busy day". This place is a joke. You would be foolish to purchase anything from these snakes. You would have better luck and quality purchasing from Walmart!
Very pleasant experience shopping at Ashley for new dining room furniture. The sales person (Morgan) as well as the store manager helped us find exactly what we were looking for! Great experience. Cannot wait for the furniture to be delivered.
Quality of furniture is questionable. Customer service if there are furniture issues is by far some of the worst I have encountered. I had managers ignoring emails. Not returning phone calls. It takes forever to get a service technician out to fix the issues. I will not be returning.
From start to finish an absolute miserable experience sent me the wrong headboard delivery drivers would not take the bed up to my room I will never give Ashley's another penny worst customer service my recommendation go somewhere else
We received delivery of a bedroom set for my 6 year old sister that was completely damaged, due to the fact that it wasn’t wrapped AT ALL. Every single piece came damaged except for the mirror. The driver told us we could keep it until we got a new one in that wasn’t damaged, or return it until we got the new one in. My mom decided to keep it because 1. My sister no longer had a bed to sleep in and 2. It was an option we were given by the driver that represents Ashley’s Furniture. NOW, after being told we could keep it until we got a new one, we are being told that because we kept it, we no longer have the right to get a new one, they are saying they will come and “repair” the furniture. We refuse to pay almost $3,000 for something that is damaged and repaired. It is not our fault that the driver had no idea what he was talking about and now customer service is refusing to do the right thing and give us what we paid for, SOMETHING NEW. This is completely unacceptable and we will NEVER shop here ever again. We recommend you save your money and go elsewhere.
We received delivery of a bedroom set for my 6 year old sister that was completely damaged, due to the fact that it wasn’t wrapped AT ALL. Every single piece came damaged except for the mirror. The driver told us we could keep it until we got a new one in that wasn’t damaged, or return it until we got the new one in. My mom decided to keep it because 1. My sister no longer had a bed to sleep in and 2. It was an option we were given by the driver that represents Ashley’s Furniture. NOW, after being told we could keep it until we got a new one, we are being told that because we kept it, we no longer have the right to get a new one, they are saying they will come and “repair” the furniture. We refuse to pay almost $3,000 for something that is damaged and repaired. It is not our fault that the driver had no idea what he was talking about and now customer service is refusing to do the right thing and give us what we paid for, SOMETHING NEW. This is completely unacceptable and we will NEVER shop here ever again. We recommend you save your money and go elsewhere.
By far the worst furniture experience ever in life. I'm a repeat Ashley's customer, but don't buy from this store. I ordered a sectional specifically so I could give a salesperson my commission. The delivery company refused to carry the sofa upstairs to my apartment. It's up several flights of stairs, so I get it. But when I called to get a refund the store manager Joe said he'd get his warehouse people to deliver it. After three weeks of calling these people and Joe saying he'd call back with information, not to mention trying to contact the district manager DJ, I finally had to dispute the transaction with my bank. Such a headache, but I finally got my money back.
By far the worst furniture experience ever in life. I&'m a repeat Ashley&'s customer, but don&'t buy from this store. I ordered a sectional specifically so I could give a salesperson my commission. The delivery company refused to carry the sofa upstairs to my apartment. It&'s up several flights of stairs, so I get it. But when I called to get a refund the store manager Joe said he&'d get his warehouse people to deliver it. After three weeks of calling these people and Joe saying he&'d call back with information, not to mention trying to contact the district manager DJ, I finally had to dispute the transaction with my bank. Such a headache, but I finally got my money back.
Went in to look at some couches that i looked at online. Chevelle was the first one to offer me help, and made the process extremely easy, and extremely fast. surpassed my expectations without a doubt.
Ashley Furnture is complete trash and I will never buy a stick of furniture from these rats again. I bought a pretty expensive bedroom set with a 4 year replacement warranty (not cheap). After a year the adhesive which held my dresser drawer tracks in place came unglued. I called on June 4th and was told parts would arrive in a few weeks. After several calls over the next few months, I found out my order information was never placed into the system but they said they would replace my dresser. Cool, until I found out they were charging me delivery fees to replace their trash furniture and that they were not responsible for covering the fees. So here I am, November 8th and my dresser drawer is still sitting on my bedroom floor. Thanks for nothing Ashley Furniture management. Yours truly, not a customer any. December 6: I finally gave in (after many calls) and decided to pay the delivery fee (no choice at this point). I called in to setup the delivery and I was told that they don't take payment for this service over the phoooooooone. Now I have an hour round trip to add to this disaster of a customer service issue.
Disappointed in the quality of the product.
I had a wonderful experience today at Ashley! I got a great deal on a mattress and several living room furniture pieces. My sales person, Brian, spent time with me and helped me find the right pieces to fit my needs and budget. I was able to finance quickly and easily as well. I usually find furniture shopping stressful and overwhelming so I was very pleased to have had such a positive experience today!
Really bad experience with this location.I would not recommend. I ended up making my purchase online.
I recently made a purchase at the Union Deposit Store in Harrisburg PA. Chris was the salesman I worked with and was NOT pushy at all. He answered all questions quickly and did not try to "push" me to buy immediately. I would definitely return to this store which was quite clean and laid out in a very "welcoming" and "homey" way. Kudos to the store and the people who work there!
Franchise stores...shop online! Couldn't find help in this store...what a shame.
So far my experience has been good with Jalen Hudson and Joi Jones. Hopefully my furniture will arrive before Christmas.
Attentive sales. Look forward to our furniture delivery. The salesperson assisted us well in making a great choice to suit our needs.
Terrible customer service. I visited the store looking to find a good deal on a couch for Black Friday. When the sales man named Brian asked me what my price range was and I told him, he proceeded to laugh and look at me and remark "for a couch?" He was incredibly rude and should not laugh at a customers price range. It was insulting and I will never shop there again. Stay away if you want to be treated like a decent human during your shopping experience. I ended up finding a higher quality couch at a different store with great customer service.
Any positive experience we had with Jarrett, our salesperson, has been completely erased. We purchased a dining room set in store only to find out that the SAME EXACT SET was available on the Ashley Furniture website for $200 less. When I called the store, I was given a complete runaround about price matching. I was informed that the physical stores and website were two different companies and they did not have a price match policy but would try to “adjust the price” to get it as close as possible. The manager at this store was smug and promised to call corporate on my behalf to adjust the price but never called me back. My experience was filled with one excuse after another and no resolution or follow through. 8 phone calls, 3 days, and a return trip to the store later ... I finally have a refund. I will be taking my business elsewhere!
Made purchase a week ago and was informed that someone would contact us within a week to let us know about delivery. Have not heard anything????
Shopping at Ashley's is like buying a used car in the 70s. Each Ashley store gives you a different price, they are all higher than online. The sales people trash the online site which I have used with no problem at all. Best thing to do is go see it at store and then when your shore of what you want order it on line. This will save you hundreds.
Huge location. Prices where unexpectedly high. However, I couldn't haggle any prices. The store was really populated. Staff was very friendly and informative.
I found a fantastic bedroom set. Chris and Dominique at the store were both very helpful. Also the delivery team were great, very efficient.
was greeted upon arrival at store, purchase went great, all personnel at store were very professional, departed feeling good about my purchase and how it was handled
was told a price by sales and when I bought and checked out was a different price, also sales said that they gave us the warranty on the furniture and ending up paying for it. Bought a week age on Saturday was told they would call Monday to set up appointment to deliver the furniture and still have not received a call. this will probably be the last time we buy from there and will not recommend my friends to buy there
Chris Gandy and Dominique were very helpful and made our experience a good one!
Morgan, our consultant at Ashley Furniture on Union Deposit Road in Harrisburg,, went above and beyond to help us solve some holiday challenges which involved a quick ship sofa bed and trying to blend the design preferences on a 53 year old Dad and a sixteen year old Daughter. Morgan is knowledgeable about Ashley's inventory, had excellent suggestions regarding accessories, and was wonderfully patient throughout the process. We had been to the other furniture store in the area and came away impressed with the selection, value and service at Ashley. Morgan was remarkable, and made our buying experience the highlight of our weekend!
Ashley Furnture is complete trash and I will never buy a stick of furniture from these rats again. I bought a pretty expensive bedroom set with a 4 year replacement warranty (not cheap). After a year the adhesive which held my dresser drawer tracks in place came unglued. I called on June 4th and was told parts would arrive in a few weeks. After several calls over the next few months, I found out my order information was never placed into the system but they said they would replace my dresser. Cool, until I found out they were charging me delivery fees to replace their trash furniture and that they were not responsible for covering the fees. So here I am, November 8th and my dresser drawer is still sitting on my bedroom floor. Thanks for nothing Ashley Furniture management. Yours truly, Not a customer anymore.
My husband and I went to the the Union Deposit store because a previous purchase had broken for thr 2nd time. Domonique was so understanding and helpful she made the whole night better!! Brian Valby showed my husband some other options while Domonique and I worked on the warranty and at the end of the transaction we were satisfied with the resolution and super grateful for these two and the help they gave!!
My fiancé and I went into Ashley Homestore just browsing around in hopes of finding a new sectional for our new house. We walked in and were instantly greeted by Chevelle Brown and she mentioned all the amazing deals they had on furniture. We never felt pressured into a purchase she truly was trying to get us what we wanted. We were deciding between multiple pieces and Chevelle was great on getting us accurate pricing and helping us customize the furniture piece to how we wanted it. She was very personable and patient with us as we were deciding on our furniture. Finally we decided on a piece and worked out some pricing with Domonique Smith and boom we left the store with payments in our price range and tons of information on our purchase. I definitely recommend them both for future purchases for anyone interested.
We had a great experience yesterday with Morgan. She went above and beyond to get us the item we needed. She did not give up considering it was an unusual request. The tenacity she showed led us to only see Morgan for any furniture purchase in the future.
I had an awesome experience when I purchased my furniture from #AshleyHomestore.🥰🥰🥰
Jalen Hudson was an salesperson a d helped us greatly through the whole process
Buy all of our furniture here.
Friendly and helpful staff. Painless financing/checkout. Highly recommended!!
We amazing customer care by Rachel and the manager Nerian. We appreciate their patience with us. We recommend this place 100%
Friendly service, we can't wait for our furniture
Love my new living room set. Worked with Brian who was great.
Worst experience of my life. Manager is a joke. Laughs at you while you ask questions. Has no control over his team. Blames the deal on the sales person. Late delivery. No communication. When asked to speak with someone else was given the Corp number. And then the manager told me they will just send you back here you will never talk to anyone. No one will help you. My first experience with Ashley furniture and I wish I never walked in the door. 10k Down the drain. I purchased a whole home worth of furniture from Wolfe furniture and when I had a problem the manager of the store came to my himself. That is someone who cares. I was told by the Ashley manager that I'm in sales so I know how it is. I'm sure no one will care, this will go no where and I will never get contacted by a district manager or owner that must be on with how there company runs. But if this helps stop one person from buying there I'm happy. All could have been handled with what was promised. Prob 400 bucks. Ruined a 10k sales and lifetime customers. Very short sighted. Update. Day 2 almost 3 no call from someNamed Ira or Sam. Also messaged there Facebook page with promise of someone to contact me shortly. Of course nothing.
Friendly and knowledgeable people.
Excellent place to go
My fiance and I went to Ashley Homestore just to look around and maybe buy some furniture for our new apartment. Initially we were overwhelmed by how much was in the store and glad we had options. After walking around and browsing we were greeted by Michelle who helped us the rest of the way. We told her what we liked in a sectional couch and didn't and she showed us around to good fits and crowd favorites. She listened to our needs and wants and explained to us the sale that was going on, to where it was more beneficial to spend that $$ to get free shipping and delivery. So we decided to look for a coffee table as well to go with our sectional, and then an end table too to reach that price limit. My fiance and I are not easy customers because we have opposite styles and it's hard for us both to be happy and get what we both want. Michelle learned and understood the both of us and did a great job finding a compromise for us. After long hard decisions and closing out the store, we got a sectional, coffee table, end table, AND a bonus decoration from the floor all for free delivery and at half price. Michelle was so friendly and helpful, and even though we got more than we intended for, we didn't feel pressured or pushed to do so. Jill rang us up and explained all the terms and conditions to us, staying after closing to work with us. A week later and I just went back because we LEFT our decoration item on the counter at the store, and with a receipt and the visual decorator remembering us, we got it back in a minute.
Extremely helpful staff and awesome prices. Very courteous employees.
I hit every furniture store in the area from all price ranges. On the way home I passed Ashley and stopped in feeling frustrated that I hadn't been able to find just the right thing at a price I could afford. Peter greeted me and, after explaining what I needed and immediately showed me the perfect couch! Even better, they also had all the other pieces I needed all at a cost way below everyone else without sacrificing quality. I will definitely be back! Stop in and ask for Peter at the Mechanicsburg store!
My husband and I went in on a Saturday to look around for living room furniture because they were having a sale. When we entered we were greeted by many nice sales associates! A sales lady by the name Eve directed us to what we told her we were looking for and we found a set that was the right color and exceptionally comfortable! We told her we would give it some thought and come back Sunday. We went back in Sunday and she mentioned that the set we looked at was an additional 10% off! Eve was extremely helpful and by no means pushy!! We would recommend Ashley's to anyone and we will certainly go back in the future!!
I found a dresser set on Ashley Furniture website. The nightstands could be ordered online but the matching tall chest and long dresser w/ mirror u had to go into the store to order. My husband & I get there and show the sales person the online ad which shows the pricing. WHY is the in-store pricing insanely higher compared to the online prices?? The manager walked over and explained online was diff from in-store. Say what?? Makes no sense! If u list something online w/ a price BUT give no other options to purchase it except going in person to the store then how/why in the hell are the prices different?! Total gimmick. The manager offered us a price comparable to the online price. Which he said he was only able to do because of their monthly sales being so good this month. Felt like one of those used car salesman pitches. Ended up being $80 more than online (which u can't actually order online, smh) so we went ahead and ordered the set. What an ordeal! I never had this issue w/ Value City Furniture.
We were looking to change our furniture style and came upon their sale. Michael and Courtney at the Quakertown store, were very helpful, not pushy, showed us what we had mind and let us explore the showroom. Big shot out. PS we don't have the furniture yet, so right now my review is on employee's. . . . i don't see a problem though. .
Verry niece Porsche good
Just bought a unit/with a fireplace, wall decorations, ottoman, floor lamp and received the BEST service from Carl B! Patient, knowledgeable and pleasant. Those three are hard to find these days.
Great Staff at the store, love our bedroom set and very professional and courteous delivery experience. Will be back again.
pick out a sofa and loveseat that was on the floor in the store, ask for price. Good deal so I bought it. when it arrived the delivery guys were great. But I got a manual recliner set instead of the power reclining set that was on display. ** manager at the Harrisburg store does not return my calls, so I went in to talk to him. He said he would get me the power set and he would give me a call back by 8-13-19, I never got a call back.
See Carl and he will help guide you your decision to buy quality furniture nat a great price!
I am writing this review because my Daughter and her fiancé bought a Livingroom set from the Harrisburg location, and a couple days later bought a whole bedroom set. The store was suppose to have both sets delivered together, but instead said that they couldn't, so my Daughter had to pay 2 payments of $99 for them to be delivered. The bedroom set was delivered 1st, and they both had to work, so I went over to receive the delivery. The delivery guys put the bed together and had me sign a paper and talk to a woman on the phone, so I could say all was delivered ok. I expressed to the woman on the phone that I was not the home owners and that once they got home and inspected everything, if there was a problem they would call back. Well with the box spring and mattress the bed came up passed my Daughters waist!!! They need a ladder to get on the bed, so they called and ask if they could exchange the box spring for a thinner one. After a few days it was arranged for thinner ones to be delivered, but a whole other $99 delivery fee!!!! My Daughter ask if they could waive the fee considering they just spent a whole lot of money in their store. NOPE, doesn't matter!!! Sounds to me like they don't really care about their customers or how much they spend, and in the end my Daughter and her fiancé spent $300 for delivery of their furniture, which is unacceptable!!!!!!!!!!!!
Beautiful store with amazing prices and selections! A MUST GO
The worst customer service experience I have ever had. This store and company do not understand the meaning of customer service. I would not recommend them to anyone. I am never buying anything from Ashley furniture again.
Cheap made products
Chevelle was amazing!! Patient, understanding and explained everything to us in detail!! We bought this set because we loved it but she also really helped in just being so honest!
We visited this store 2 weeks ago and were astonished at the beautiful store and taken aback at the great sales. Carl helped us and was great. We were excited and chose a beautiful sectional. Upon arriving at home, we realized the sectional would take over our living room. We came back the next day and Carl was more than graceful and helpful with our difficult dilemma. We were able to choose another sectional that was better suited for our home. Carl was amazing throughout the entire process. We will definitely be back!
Good store
Service was good. Even the manager greeted us while we were there. We purchased an entertainment stand that was on clearance, even on clearance it was nearly $500. Additionally, we purchased a outdoor patio set and a bedroom set, all during the Stars and Stripes event, so it was half off. We go to check out with Morgan and we ask when the furniture can be delivered. She then checks her inventory and tells us that since it’s not in stock, it would take 2-3 weeks, ok I can live with that. Fast forward to a few days later, we then paid in full our balance that was owed, so the order could be processed.. I believe it was Ann that checked me out, and said we’d get a call in a day or so regarding delivery. I let a week go by and never heard anything from anybody. So, I called to check on the status of our order.. and they tell us that they have to wait for the furniture to get shipped to the warehouse, which is planning on arriving at the warehouse on August 20th, now we are at 4 weeks away. Even then, we won’t have our furniture delivered to our house on that date. We still have to wait 3-4 days after the time it is delivered to the warehouse, until it is actually delivered to our house. I wish we were told this in the beginning when we originally placed our order. I find it hard to believe that the entertainment center, patio furniture AND the bedroom furniture was all out of stock. If we have to wait this long for our furniture, shouldn’t they give some type of discount? I mean after all we did spend nearly $3K..
Brian Valley was our sales consultant and he was great to deal with. No pressure and very helpful. Furniture quality appeared better than other stores. We will absolutely recommend.
Alex, Morgan, and Dominique were great to work with! They were professional yet personable. I had a few complicated pieces to my order, but they went above and beyond to make it as easy as possible. I highly recommend them to anyone in the Harrisburg area. I will be working with them again soon!
I was in the other week to look at living room furniture with the help of Brian. He found a great set my boyfriend and I both could agree on, even my mom was on board! Haha. He was very helpful, knowledgeable and funny, making the whole experience great!! He didn't make us feel uncomfortable and pressured to buy, like how we felt when we went into other furniture stores in the area. We actually came in a few days ago and were lucky enough to have Brian help us again, this time finding a wonderful bedroom set along with a coffee table to go with our living room furniture. We are beyond happy with the service we've received and the selection Ashley furnature has. We will definitely be back again!
Our salesman Chris was amazing and so helpful. We initially ordered a bed and family room furniture for a new house. We had complications arise and ended up not moving so we no longer needed the new furniture. We talked to Ashleys furniture to resolve the issue and we were not sure what the outcome would be. We went to the store and Chris and the general manager Joe immediately rectified the situation. They were amazing and extremely customer oriented. We will not hesitate to buy from them again.
Brian V. Was our sales associate and he was fantastic. He was very knowledgeable, helpful and patient during our shopping experience. He is outgoing, funny and a joy to do business with. This is our second purchase here with him and will be coming back.
I’ve always shopped at Raymour & Flannigan when i resided in another state due to the fact that they have high quality end furniture that is “Solid Wood”. Ashley Home store does not carry products made or “real wood therefore, since we currently do not have A “Raymour & Flannigan where we reside. We settled for 2nd best Ashley’s Furniture.
Went to the store a couple weeks ago just to look. Spoke with Brian who was extremely helpful and understood we were just looking. Went back today and ordered our new bedroom suit. Brian is awesome and never tried to pressure us. Would recommend asking for him if you're looking for furniture!!!!
If you like cheap furniture, then it's the place to go because of their sales. If you want better furniture, I recommend going somewhere else
The salesman named Brian was very helpful and paietent with us throughout the whole process of getting a dinning room table that we liked and was able to fit it into our budget. Thanks again Brian and Ashley homestore with the help on our purchase.
Wasnt there
I purchased a new living room suite from Ashley furniture union deposit. I was thoroughly impressed with your customer service and attention to detail. My sales rep went above and beyond to understand my wants Mr. Burch was very helpful and I purchased the perfect set that i wanted , and not pressured like other stores that i have frequented. Great job .
A very pleasant experience nearly ruined by checkout. Both salesmen I worked with (Carl and Brian) were knowledgeable and professional and we found the pieces we wanted quickly and were very happy with the process until we met Ann at checkout. She seemed very confused that we would want to use our Ashley finance card, argued with me about the color of the chairs being ordered and generally was so unpleasant that at one point, I started to think I would just cancel the order completely. This employee is doing you no favors. I hope I won’t have to deal with her again.
OK
I loved shopping there Carl worked with me and gave me a great deal. I would tell all my friends to shop there.
Service was impeccable. I had many questions and they had a lot of patience..
I spend a 1,500 $$ and this people want to sell me a whole bedroom set damage is the worst experience ever
Very nice people but we were led to believe we were getting a deal and in the end, did not. Much discrepancy between "our locally owned store" and web prices. Very, very long wait to pay!
Jane was very nice and knowledgeable, she took very good care making sure everything was okay. I had a very good shopping experience.
Val was the perfect person for my wife and I to deal with. We were looking for a sectional to replace the one we got four years earlier from Lazboy . The material lasted just past the warranty period. Val explained the material and the extended warranty at length and how you get back the credit if not used. We were very happy with the price of the sectional. We shopped around for a year looking but went to Ashley Furniture last. Wasted a lot of time by not going there first. There was a lot of beautiful furniture with competitive pricing in a well laid out store. Will contact Val for our next purchase and visit Ashley first.
Ron Klugel was helpful and went the extra mile!
Good service. Polite professional staff.
Terrible experience. First time shopping here and I ordered a bed for my daughter. They told me it’d come in 3 weeks but when the day came they gave me a loaner instead because the bed hadn’t come in. Never asked if I wanted a loaner which I didn’t because I had a bed already for her to use in the meantime. 3 weeks later and they STILL have me waiting. Called to cancel the order and get my money back and never got back to me. I will never shop here again.
Our sales lady, Valerie was very helpful and answered all of my questions. There was also a Rich that helped us to but I don’t think he was a salesman even though he was very knowledgeable.
Chris Gandy is such a great salesman. Thank you Chris!
My sales person Chris Gandy was nothing but helpful in my venture to start purchasing pieces of a bedroom set that I had almost lost hope of finding. The patience and care that he put into my experience there was top notch. All of my questions were answered and I've gained a new person to purchase my furniture from. Thank you sir!
Chris is awesome! Super helpful and worked to get us exactly the deals and furniture we wanted.
Sales people were extremely helpful and friendly. Valerie was unsure of where to find what I was looking for but Patty, the manager offered several great suggestions and was so pleasant to work with. I highly recommend shopping at Ashley for all your furniture.
The customer service is excellent. We always get 5 star care from Ashley's. Chris Gandy always has been very attentive to our needs. We will continue to come back often. Ashley's is our Go To Store. The quality is second to none.
No hrlp
Dont waste your time or money here. Bought a leather recliner and leather reclining sofa in October. They sold us on the furniture protection plan. In December had to file a claim and were told parts were no longer available (6 weeks after filing the claim). Yet the set was still for sale in the store and online Called to exchange or get a refund since it couldnt be repaired and SURPRISE! now they are available (apparently they tried to order the wrong part, or so they say). Was then told to call as soon as the part arrived at our house. Which I did. This was 10 weeks after the initial claim. The warranty company has still yet to call me back after multiple messages to them to schedule install. They hardly answer the phone. Was told I'd get a call from them today to schedule. Guess what, no call again. Finally i was given the install company's phone number to schedule with them directly. Isnt this service that i paid for with the protection plan??? Install company still cant give me a date because they dont have a route available in this area yet. Its been 12 weeks+ and still waiting. Buy your furniture somewhere else.
Chris was a great salesman. Really up front about all costs involved in the purchase. Out the effort in and did the ground work with ensuring my bedroom set would actually fit the parameters of my bedroom space. Stayed after closing time to accommodate my sale. Great quality product, great quality service, great hospitality. If you're able to spend the few extra dollars and find something you like here, dont hesitate to get it!
Great and friendly customer service and staff!
Friendly, no pressure sales staff. Very good prices and quality of furniture.
Design specialist was extremely helpful! Beautiful location in Harrisburg. Overall great experience!
BUY SOMEWHERE ELSE They were very rude to deal with and they do not stand behind their products.. my couch was $2300.00 and it lasted a few years...and then the finish pealed Patti, the manager was not looking to help and was very condescending I will never do buissness again with Ashley furnature ..
Amazing assistance offered by Diane who was a great help in deciding what we needed to fit our life! Greatly appreciate her help with everything!
I had a wonderful experience. Salesman Ron Kluegel did an excellent job. He was very patient and took the time to explain everything.
Ashley home store is actually split with the new gym Crunch. Crunch is a great clean gym with new equipment. It also has a sauna, hydro massage, tanning beds, and body scanners. I recomend crunch as a great gym that anyone could go to. They also except silver sneakers.
I was able to come in and immediately e treated with a friendly smile. I was helped to get exactly what I want at a reasonable price and I left happy.
Chris Gandy was awesome to deal with! Fun, easy and professional experience! I will be recommending him to all my friends and family! He’s a keeper!!!
Diane is amazing.. she explained everything and was so caring.. this is my first time in Ashley furniture and i am so very pleased...
The best place to get furniture in the area papa grande is the man go and see him he is the tall handsome guy
Chris, our salesman, was friendly and very helpful in helping us purchase a sectional.
Just ask for Mr. Gandy, you won’t be disappointed!
If I could give them no stars I would. I went into the store at the end of January, as soon as I learned I was moving and spent three hours picking out the mattress and couch that I wanted. I ordered everything and then got back to my new apartment and thought that there was no way the couch would fit through my door so I went back into the store and showed the sales associate pictures and told him the measurements and he assured me that it would fit. Two weeks later, surprise surprise the couch didn't fit. I went back into the store to order another less expensive one and still ended up spending more money because they charged me a second delivery fee even though I had been guaranteed the first time around. They told me my new delivery date would be March 9th. I called the store on March 7th to ask about it since I hadn't received any confirmation and the customer service person told me that it wasn't suppose to be in the store until the next week and that they didn't have a delivery date for me. When I asked about canceling the order she told me that all sales were final. I have spent the past month sitting on the floor in my apartment and there is no end in sight and I have never been so upset.
Great prices and customer service. Highly recommend Ashley HomeStore in that field. Ordered furniture in Jan 2021. Promised it would be delivered in early April. Now it's delayed until end of May. (from what I was told a few weeks ago) Ashley's should give a discount for late delivery. Maybe the delays will stop🤷♀️
Everyone there was nice and explained everything to us very well.
Worst furniture store we ever dealt with,tried to stick us with unnecessary extra charges,charged me 20 dollars to pick it up,States when i do make p/u i get no help. Never again!
The experience was awesome. I was greeted by a sales associate name Carl. He asked me if I needed help and I told what I wanted and how much I wanted to spend. He took his time and found me exactly what I was looking for online. He was patient with me and took great care of me. He showed me respect and understood everything I was saying. I would come back here again as long as he’s here.
Great customer service and very informative staff. Norma and Patti were very helpful.
Felt at home, my husband and I was greeted in a respectful manner, and we got undivided attention as soon as we arrived until we left.
Over priced sales woman followed us around then we I asked to allow us to just browse she kept coming back
Diane made our shopping experience comfortable, even with two crazy kids running around.
Great experience! Very friendly and helpful!
Chris was super helpful with our furniture selection. Very pleased with the value and quality of what we picked out!
I went in Ashley Furniture several times looking for everything (living, dining, mattresses). Carl was very attentive, patient and helpful.
Everything worked out fine. Thanks Carl! Marilyn
Morgan was awesome. Very helpful and knowledgeable
Robert C. was fantastic to work with. He dealt patiently with my many many questions and me changing my mind a time or two. I came into the store looking for a sofa with a chaise lounge which I found two that I loved. I then found a sofa I loved more but unfortunately it didn't have a chaise. Robert suggested a matching ottoman which I did purchase and I couldn't be more happy. My sofa came within the week. My buying/delivery experience was perfect.
we bought a table and chairs from Ashley. The salesman was knowledgable he got us a great price. when we received our table the table top had a few minor flaws in it. HOWEVER we called the store and they were Very helpful and got us a new table ASAP ! and it's perfect! This is the kind of sales experience I wish we had with everyone we've dealt with GREAT work ASHLEY !!!
Robert did a fantastic job and walked us through the process from start to finish.
Robert C - he's the man. Super patient, willing to work people who don't work well with salespeople. Thank you for a pleasant experience and we are excited about a new couch!
Robert C - he's the man. Super patient, willing to work people who don't work well with salespeople. Thank you for a pleasant experience and we are excited about a new couch!
We had a pleasant experience without being pressured. Our salesperson Morgan, was very friendly & went out of her way to move different furniture pieces to create the living room ensemble we were looking. Thumbs up to Morgan & Ashley Furniture. We will highly recommend them both to others!
We went to this store to find my husband a recliner to match the furniture that I had ordered online. Not only did the sales rep help us find a recliner but got me a better deal than my online price! They even stayed open late to help us with the order. Everyone was very friendly and very kind to our two small children. I will definitely go back to purchase their in the future and highly recommend this store!
Chris was so helpful and got us the best deal possible. The Harrisburg store is very nice with a huge selection. After looking online we were able to view what we wanted in store and confirm our decision. Everyone we interacted with was very friendly!
Had a nice experience, heather help me find everything I needed.. I really recommend going to this store especially when they have deals you will save a lot of money!
My husband Karl and I had a great experience yesterday with Robert as our sale rep at Ashley Furniture!!! He was very patient, enthusiastic and flexible throughout the whole 3 hours we spent deciding on which elegant furniture to choose from the store. Robert went above and beyond to make sure we received the most information possible asked about our choices and acted as the greatable host we was. We changed our minds many times regarding our choices. However, Robert remained patient and available to help us with the same courtesy at all times. We thank you Robert for your HELP and energy. God bless you!!! Our best regards to Patti.
Morgan was fantastic to work with
The lady that helped us, Heather, went out of her way staying later than the store was open. Waiting while we debated between two sets, explaining everything about the two sets. Setting the delivery for what we were looking for. Just making the whole process less stressful and easy.
Wonderful experience, Chris was very knowledgeable and didnt waste my time. Told him what I wanted and took me right to it. Thanks for all the help!
Robert cofini was very pleasant and helpful.. I’ll be returning back
Chris was a thorough and professional sales man. He was knowledgeable of the products and was patient through our decision making process. The four stars is due to limited variety.
Great service and selection at Ashley HomeStore
The store has a great selection of furniture and friendly, knowledgeable staff - Robert provided great service and a great deal.
This is the only place i'll buy my furniture ! Well, I came back and bought a bedroom set ... Exceptional price and two (2) of the ladies there of which I dealt with are just AWESOME ! Lorna Woods is the lady that helped us pick out the furniture and she is absolutely incredible at her job ... extremely knowledgeable and very patient. The second lady is Christina Ramos and she is the CSR person that put the numbers together and she went above and beyond her job to make sure we got the best deal possible and she is absolutely fantastic at her job ... Ashley Furniture are extremely lucky to have such employees and these ladies are what brings people back time after time ... Thank you ladies for making our visit and purchase so enjoyable !!! 💗😉🌷
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0% interest for 72 months‡‡ with select mattress purchases - In-Store Only
On in-store purchases of Tempur-pedic® or Beautyrest Black® mattresses made with your Ashley Advantage® Synchrony credit card at participating locations from 10/29/2024-12/9/2024. Equal monthly payments required for 72 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
‡‡Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and related optional debt cancellation fees, and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next cent and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.
