Ashley Store Johnstown, PA

Friendly and informative people ready to assist without pressure. Great service all around.

Roxy is the best salesperson

Great experience! Found just what I was looking for.

Went in looking for a king size bed frame because ours broke and needed it same day. They had one on sale for a great price and great quality! Tifanie met us right at the door. Sold us the frame in less than 5 mins. They figured out how to get the heavy things out the door with the help they had. We will be back for our next furniture purchase. Highly recommended! 10/10

Jami Hoover was wonderful in helping us find the perfect pieces for our home

Roxanne was fabulous! So helpful showing us different pieces then making sure the sectional we chose would fit in our space. She was able to answer all of our questions with a quick and easy check out. Thanks, Roxanne!

Sean was a great help picking out our living room set!

The store and sales people are super nice, but Tiffany is AMAZING!!! Thank you for all your knowledge and patience!!!

Jami was very helpful, polite and knowledgeable about their products and what we wanted. With the help of Ben they set up the chair for a demo which helped our decision to purchase.

Jami was awesome from the time I walked in the door till I left.

A fantastic buying experience! The staff were extremely helpful, will definitely visit in the future!

Wendy was very helpful and patient in helping us choose a dresser. Rob, Ben and Tim were very helpful as well.

ROB EXCELLENT SERVICE. A VERY VERY NICE PERSON VERY KNOLEDGABLE AND HELPFUL..

Rob did a great job ! Friendly and curious!

Really pleased with the service provided by the technician. In spite of the wrong parts being sent twice, he made sure to get everything completed expertly.

The service provided by Roxy was amazing!!!

Rude after the sale. I will never buy from there again.

Rob, Tim, and Ben were wonderful loading our furniture. Very professional. Thank you

I drove from Pittsburgh, Pa to purchase furniture from this location because of my amazing experience in 2017, yes 2017. Let’s just say the staff didn’t disappoint me. I received exceptional service from John and Logan. They were determined to help me find what I needed and helped me load it up into my SUV. I will be back sooner to this location. I love good customer service.

Fantastic experience! Very comfortable environment and wonderful sales support! Will buy again!

Rob from Ashley furniture came to replace my motor on my power recliner. He was prompt and on time, very personable and polite, and was able to fix my chair in seconds( after realizing the headrest port was never plugged in after delivery) outstanding customer service from Rob!

Tifanie helped us put together a living room and out the door in less than 2 hours. Glad we had her to help us!

Roxy was excellent

Rob, Matt and Tim were very helpful and did a great job helping me out. Thanks guys

I had a wonderful experience from the minute I walked through the door, and was greeted by Grace. She helped me with measurements and dimensions. I then had a few questions regarding delivery. Grace introduced me to Sean who was equally as wonderful to deal with regarding logistics. Once my questions were answered I decided to make the purchase. At this time the technology was working slower than usual, and they pulled in another employee to assist. This team and their manager made my experience the best possible. Every obstacle and request I presented was fulfilled in a very positive way.

The service was fantastic, the staff was incredibly helpful and great to work with, we will definitely be back.

Friendly knowledgeable service. Big selection for the table we were interested to purchase. Found what we wanted. Fair pricing.

I had the nicest sales girl Gioanna in Johnstown Store. She knew her inventory n knew where everything was in the store. I will refer her to everyone.

Jamie was extremely helpful and makes you feel comfortable during your whole visit.

John and Trish were so very helpful with choosing my daughter's new mattress and base. And my new pillow. Both were patient and kind through the entire process. They fully understood what it means to be shopping on a budget. We did look at other places and went back to Ashley. Not just because of price but because of the great friendly service by both John and Trish.

The team at Ashely's was incredible! My salesman, Sean, was very informative, patient, personable, and didn't try to pressure me into any sales. Benjamin set up my payment plan and closed the deal, he was also informative, patient, and went above and beyond to help me out. The team also entertained my son for me, which I really appreciated. Great experience.

Ashton helped us find the perfect mattress. My back will finally be properly supported!

Rob. Matt S & Tim... where very friendly and loaded our product perfectly" ... thks guys

Rob came out to look at our furniture this morning. He looked at it and said it needed to be replaced. Rob is a really cool guy. And he was very friendly. We love our furniture from Ashley.Thank you Rob.

We appreciated the time and attention Logan gave us in selecting a reclining love seat. Logan listened to our concerns and helped us find furniture that suited our needs.

I have had some of the worst experiences with buying Ashley furniture. We purchased thousands of dollars of items when we moved and almost Every one has had an issue. We paid for the extra protection plan that was to “cover everything other than paws and claws” and everything submitted was denied. We have had damaged products since the start and while the store seemed willing to help, they directed us to the warranty company who is absolutely awful. Sad they charge what they do for subpar products that they don’t back, even with a paid for additional warranty. The 5star service company they use is rude and unprofessional, regularly interrupting customers as they express their issue. I’ll be advising my friends and colleagues to stay far from unfortunately.

Our house was in a fire and we had to replace our entire contents. Our sales lady definitely made it easier and was an enjoyment to be around. Beautiful furniture!

Rob, Ben, and Ty were an amazing group of guys! They were pleasant, friendly, and careful at loading the our items. Tifanie our sales person was phenomenal! She was knowledgeable at answering our questions and fund the right furniture for us. She was very friendly and personable. We went in for one item and left purchasing multiple things! I highly recommend this Ashley Furniture location.

Ashley was awesome! Her through product knowledge was impressive and extremely helpful! She really made the experience enjoyable!

We are looking forward to receiving our sofas!!

It was excellent. Hospitality was beautiful. Roxy was very nice to us anf I highly recommend her for sales

I bought a living room suite off of Ashley Furniture and had to have my recliner repaired, Rob called and gave me a time that he would be there, and he showed up at the time he gave me! He introduced himself and started working on my chair, but couldn't fix it cause the wrong part was ordered and shipped. Rob called and told them about it, and said the new rite part was ordered and would be here in a few days, boom!! It was!! Rob called again gave me a time and was there! He came in and fix my chair!! Rob is a very very nice, polite and a very very professional worker that takes pride in doing his work!! He fixed my chair and had it working like a brand new one!! If you ever need anything repaired on your Ashley Furniture request Rob!! He's a great guy!! Thanks Rob!!!!

Rob was great! Professional and friendly and very helpful.

The loading process at Ashley’s couldn’t have been easier thanks to Rob, Tim, Ben and Ty. Thank you for all your help!

Awesome work with Rob. He’s a great one fantastic and very professional. One of the best technicians.

Nate, Rob, Tim and Ben were absolutely wonderful during the furniture pick up process. Everything was smooth and organized

Rob and ben and tim Did excellent for me.Loading up and had no problems

Very nice experience. Roxy was kind and very helpful full.

Ashton did a great job finding me a couch that would fit my family’s needs, style and price point.

We just had our delivery of our furniture from you all and Jordon & Lonnie were exceptional, professional , and very respectful persons. They respect our home and answer all of our questions and the set up was done in a very very professional manner. Thank you for sending to wonderful persons to delivery our furniture

Rob called ahead and showed up on time for his appointment to repair our sectional couch. He had everything he needed to do the two repairs. He was extremely professional and polite and did an amazing job, returning our couch to looking and working like brand new.

We were treated very nicely by “Sparkle” Hoover. We believe that she created a very good price for us and we bought our furniture at Ashley because of her.

My fiance & I were shopping for a new sofa and ottoman. Ashton and Trish assisted us and were great to work with. What made our experience great was the no pressure sales approach they took with us. Trish even made us aware that the set we were looking at was priced significantly better on their website and she price matched it for us. We will be returning to Ashley the next time we need to buy furniture because of how well Ashton and Trish took care of us.

Very good experience!! Tifanie was super helpful and friendly!!

Rob, service tech was fast and efficient!! Very informative and answered all of our questions!! Keep up the great work!!

Jami Hoover was pleasant and very helpful during our purchase of a new Queen bed.

To those who have furniture from Ashley’s, Rob was very timely, strategic, informative and kind!! His professionalism is top notch. He explained and reassured the details of the furniture and went the extra mile with his own tools. He made us feel comfortable knowing he truly wanted to help us. He wasn’t afraid to show his work ethic, and he has a great spirit for America. 🇺🇸 These qualities should bless him with a raise. John 3:16. Ephesians 6:7. *To those reading this, God loves you! There’s no sin allowed in Heaven. We needed a perfect, sinless Savior to provide a way for us. There’s only one way to Heaven and that’s through Jesus Christ. If we believe that we are sinners and that God sent His Only Son to die for our sins, and ask Him for forgiveness of your sins, turn from them, and ask Him to save you from eternal hell, then HE WILL SAVE YOU! And once you’re saved… it’s forever! Amen!*

Everyone on the team went above and beyond, I would definitely recommend.

One of the greatest warehouse crews and a very good place to work and shop. Make sure when you need furniture you come to the best in Johnstown!

Ashley sales is a standout in that they are adaptable to customer needs and demonstrated that listening to customers and helping support their needs is greater than the sale. Friendly and warm service with a smile and patience resulted in a great outcome of our purchase experience. We were guided to their specials offers as well as informed on package options that worked out for us for 2 rooms. And, the delivery experience was exceptional!!! Highly recommend.

Once again I had the best experience with tifanie. Everyone there always goes over and beyond for there customers

The staff was amazing! Roxy helped my husband and I find exactly what we were looking for! We were greeted by her RIGHT at the door. This was the best experience we’ve ever had, buying furniture! Then multiple staff members came over to us and gave our children fidget toys to play with—some of them even played with them, while we adults hashed out the details of our purchase. Totally a family friendly environment. 10/10 Recommend!

Our bedroom furniture took an additional 2 1/2 weeks to come in. We opted to wait until all pieces were in for delivery. Delivery #1 was made with missing bed rails, nut and bolts. Delivery #2 which was 2 weeks later bed put together but they couldn't put my mirror on my dresser so now I just had to set up delivery #3 to come back this Saturday which inconvenienced me yet another day. They did compensate me $350 on an Ashley's gift card. This beautiful purchase turned into one problem after another. Our sales lady Tiffany though was outstanding. Customer service did rectify all our concerns which was a bonus.

We had an excellent experience at Ashley Furniture in Johnstown. Jami was a great help when it came to choosing a new mattress and a high tech adjustable base! I can’t wait for it to be delivered. As an added bonus we got $300 toward any additional store purchase so I was able to get new lamps for my living room!

I am a long time customer of Ashley. The furniture is extremely well made and holds over the years. I have had my furniture from Ashley for almost 20 years. I was looking to redo both my new living room and dining room furniture. The team was great!! I worked with both Roxy and Jami and they were excellent at making suggestions and helping to bring together my new look! They each spent several hours helping me bring together the rooms to ensure I achieved the look I wanted! Thanks to both of them! I would highly recommend both the furniture and the team!!!

I arrived 1+ hour early that when I was scheduled to pick up my furniture and Taylor, rob, Matt and tim were there and they loaded up the U-Haul and had me out of there in no time at all

An amazing experience. Tiffany was great. She really made the whole process simple and pain free.

We were met as soon as we entered and were shown everything we were looking for. Jami was our salesperson. She was friendly, knowledgeable, and professional. I would recommend this business.

Very helpful and I loved the fact that my sales person was not pushy

My fiancee and I worked with Jami Hoover on buying bedroom furniture and a matress set. We could not have asked for a better experience. Jami was very knowledgeable and answered our questions before we could even ask them. She was very kind, friendly, personable and so easy to work with. This was the easiest shopping experience that we have encountered in a long time. We definitely will be returning to Ashley's to purchase more furniture in the future. I hope Jami will be there so we can work with her again!! Thank you again Jami for everything!!!!

Ask for Jami Hoover she is the best

Friendly environment. Professional employees. Personally looking out for what you are looking for!

Tifanie is a super salesperson! She knows her product, wasn't super pushy. She even came back in to meet us on her day off. Ask for her!

It's the only place that I buy my furniture and mattress from. Trish is the best. Thank you.

Jamie was great quick and helpful

Very helpful and courteous employees.

We had a great experience shopping for living room furniture at the Ashley Home Store's showroom. Gia was extremely knowledgeable and friendly, and took very good care of us...regardless of the time we took to try things out. There were no pressure sales pitches and she was able to answer all of our questions quickly and eager to guide us around based on our needs and wants. She was very pleasant and made sure we were satisfied. We left the store without a purchase, but well-prepared to continue shopping on the Ashley website and considering the sale prices being offered. Gia made our furniture shopping very efficient and effective! Will definitely do out buying here once we're comfortable that we have considered all options. Thanks Gia!

Sean was very helpful and not pushy. Answered all our questions and was able to find exactly what we were looking for

Sean was a delight. Super professional. He was willing to spend as much time with me as I needed, listened to everything I explained I was looking for, and offered great suggestions. He was extremely helpful and went out of his way to see I had all of my questions answered (I asked a lot). Jami was also amazing and her experience was clear in the information she shared and advice she gave. I was grateful for both of them. They made the shopping experience fun and enjoyable, and I would definitely go back again.

Ben and Logan were amazing. They were both very cheerful and extremely courteous. I called ahead looking for a new mattress. They found one that was exactly what I wanted and had it ready and waiting for me when I arrived at the store.

our salesperson was Gia. She was a joy to work with and she took the time to figure out what we wanted and then made it happen. We were there for quite a while because we needed a lot of furniture for our new home and she made sure we had everything we wanted and needed. We would highly recommend Gia and going to Ashley furniture!!! 😀

Rob and Matt were great on pickup service!

Grace at the Johnstown store was wonderful and very helpful researching for what we were looking for.

Roxy was very knowledgeable and friendly. She is great 👍

Grace has been amazing to work with. I was shocked to find out that she has only been working there for 2-3 months. I purchased a couch, loveseat, kitchen table & chairs. I will be coming back to work with her in the future.

Very good experience!! Jami was wonderful to work with.

My husband and I were just in to purchase a sofa and loveseat set. I'm always weary of going to big furniture stores because the salespeople can be a bit overbearing but that was not our case. Everyone was so friendly here. We were approached as soon as we walked in but were also given the space to browse the showroom freely. We were grateful for the help and advise we were given and they didn't make us feel pressured. Sean was our salesperson and we would definitely recommend, 10/10! Thanks Sean (and the rest of the staff at Ashley Furniture!) I would be very happy to do business here again.

Friendly, professional staff. Very helpful helping us select the perfect sectional. Everything from stepping through the door to leaving the store was satisfying.

They price matched my online price. They are delivering in 5 days. Ashley our sales person was fantastic. Dakota who I had spoken to on the phone was with another customer when we got there but he told Ashley exactly what we were looking for. Super customer service.

Outstanding customer service! Dakota did a great job helping us and very good with answering our questions. Thru them I was also able to help support a very important charity, Tunnel to Towers. Thanks for your help.

Sean was excellent, incredible customer service

Great service and prices

Rob was absolutely wonderful. Came early and went above and beyond to get my kitchen chairs fixed. Even answered other questions about my other Ashley Furniture pieces as well.

Rob and Tim are awesome! Thanks

Cheryl was the most important person in my shopping experience. The impact she made changed my life. She made picking up my furniture a BREEZE. Thank you so much for everything!

Rob, Tim, and Ben were so helpful and swift with their service, hope to buy again!

Rob, Ben and Tim helped us load up the couch. They made it quick and painless. Can’t wait to sleep on this couch when I’m in the dog house.

Allie was amazing, warm, personable, and very helpful! She helped me think about my space and how the furniture would fit into the room in the best possible way. Also, she kept everything within the budget I'd set for myself and met the delivery date I needed. I'm so very happy with all my purchases and the wonderful staff who all showed care for me. They are great people... I could feel their sincerity.

Tiffany was very helpful and knowledgeable

Grace was fantastic. She explained all of the matress options and benefits for each design. She was knowledgeable and patient with us. She ultimately helped us pick the best matress and base for our needs. I will definitely shop here again!

Sean and Jeremy were extremely helpful from the moment we entered to purchase a mattress. Considerate, kind, knowledgeable but not pushy. We leafy with the perfect mattress for me and my budget

Very helpful and friendly. Thank you

Rob was great and completed my repair efficiently and professionally.

Roxy was awesome! So was Ben !

Amazing staff great prices and above all the quality of your furniture is top notch all my furniture has been Ashley's furniture for 14 yrs i yave lived by Ashley's

Rob did a great job and was very helpful.

What an amazing place to shop, and work!!

Excellent Furniture Store

Rob&ty got bed loaded efficiently and used cardboard to avoid smudging. The men were courteous and got the job done well.

Rob was very nice and courteous. He had our lights in very fast. Very pleased

All the employees were super friendly and very helpful both times I visited the store to make my purchase!

Rob (repair technician) did a great job repairing our broken power switch on our sectional.

Rob arrived on time as promised.. He was very polite and helpful.. He took the time to explain the issues that needed addressed. He fixed the problem quickly .. I highly recommend him for your repairs..

Rob was very fast, friendly, and knew exactly what he was doing. Very professional.

Rob was overly accommodating...very knowledgeable....and professional....tried everything within his allotted time....and with the "tools" he had with him. Unfortunately he was unable to repair in home...and had to take the broken recliner back with him....which we both agreed was the best avenue to take ...for the best outcome ...if repairable Ashley is very lucky to have an employee like Rob....he definitely cares about both ....his employer and the customer....he is rare...in the world we live in today with very little care and customer service ...he was a breath of fresh air....thanks Rob!

We had an excellent experience ordering a few items yesterday. Roxy made our shopping experience quick and easy. We will definitely be visiting them again in the future.

Rob was super professional, clean, and fast

Had extended warranty work done on my chair. Parts were shipped quickly and Rob did a great job replacing the parts.

Rob was friendly knew what he was doing took his time to make sure everything was perfect

Tim and Rob handled our pick up without a glitch. Reviewed the warranty plan before leaving.

Absolutely phenomenal staff. Sean went above and beyond helping me use the store credit I had by finding me the blankets I was looking for, and helped me carry my round table out to my car! I couldn’t have gotten my products home without him and others help loading. Thank you!

Knowledgeable snd courteous sales rep. Good selection.

Six weeks/48 days until delivery is too long for our couch!

Saleslady very helpful finding what I was looking for. Would have liked quicker delivery date. Mine is June 11th. 🙁

Rob did a fantastic job! He was very professional and helpful.

Rob was very kind, and helpful.

Love this place the staff always makes me smile! My most recent trip to store saw had me encounter such a kind young gentleman and I believe his name was Matt! What a pleasant pick up experience!

Rob Tim ty they did a great job loading our furniture!!

Very nice products and selections. I found many things that I liked. Then i found just what i was looking for. Alli was very helpful.

Rob was great and fixed the issue with our new couch. Kept us updated on his arrival time, worked quickly, and left the place as clean as he found it. Thank you!

Rob was Great tech. Very knowledgeable and skilled. Material was difficult to work with and it turned out to be more of a manufacturing defect.

Great deal on a swivel chair!! Love it!! 😊

The store was clean and welcoming, and the staff were friendly and knowledgeable. We will be coming back to this store!

nice customer service

Ali was a joy!

Very professional and friendly

Easy in and out. Found what I was looking for. Sean McIntyre very friendly and helpful.

We visited the Johnstown store on March 10 and ordered a new sectional and matching chair. Jami was very helpful and patient with us while we walked around making a selection. The delivery was scheduled for April 4th, but they messaged me and said they could move the delivery up a week if we wanted, so they delivered it today March 28. The delivery guys were right on time and very friendly and there were no issues with the furniture whatsoever. Overall, we are very pleased!

Friendly, attentive & helpful service without being pushy.

Wonderful experience! Sean has been an amazing asset to us as we have tried to figure out the design and pacing of our purchases. We are moving from one house to another and have a lot to consider and work through. Sean is patient and a very thoughtful representative of Ashley. We will continue to purchase many additional pieces of furniture and accessories over the next couple of months. Sean is helping us select our future items and design. Sean and Benjamin are even helping us figure out some of the colors used in painting the beautify design we have enjoyed as well. Thanks for having a wonderful team in your friendly and helpful Ashley Furniture. See you again soon!!!

Great customer service experience, Ashley was very helpful and answered all the questions I had.

Had an awesome time our experience was the best we’ve had shopping for furniture. The staff is amazing and super helpful and friendly. I will definitely come back for more furniture in the future.

Jami hoover was excellent in her sales I would recommend her to everyone

Friendly and informative sales Great selection

We appreciate you taking the time to help us find what we were looking for.

We just bought a couch and had Scott helping us!! He was so polite and helped us with everything we needed!! I also really enjoy that he wasn’t pressuring us to buy anything! 🙂

Tiffani was a huge help, very respectful, and explained everything in detail.

Had a great experience buying our new furniture! Allie Alford was awesome and helped us find everything we wanted within our budget! Highly recommend Ashley’s

Ashley's was really great to work with and buy from also. Very patient, very helpful and not pushy at all. I would highly recommend giving them a try when looking for furnitre etc. I am very satisfied and they have great deals too.

I picked up furniture from the Johnstown store. Rob,Ben,Ty,Matt, and Nate were the staff who loaded the furniture into my trailer. It was a great experience because, we all were laughing and joking while they explained how to put it together and answer any questions I had. Definitely a five star place!

My sales girl was great and her manager was especially accommodating.

Sean was awesome! So attentive and knowledgeable. He went above and beyond to find us exactly what we were looking for. We will definitely contact him in the future.

Quick and easy pickup! Thank you Nate, Rob, and Ben!

Friendly service and great choices

Purchased item with salesperson Scott. A pleasure to work with. No pressure and all questions answered.

very helpful and loaded everything for me.

Such an easy experience and friendly staff!

Rob was great! Efficient, helpful and friendly!

Very nice and friendly associates. Clean and neat with a lot of inventory. Hard not to find what your looking for.

I recently had an excellent experience shopping for an adjustable bed frame and purple mattress at Ashley Furniture. Sean worked with me throughout my shopping and he couldn’t have been more helpful…he was super friendly, knowledgeable, and did not try to pressure me into buying anything that I didn’t want. I would purchase from them again because of his terrific customer service. The delivery of my adjustable bed frame was smooth and efficient. The only thing that I have not received yet are my headboard brackets but hopefully those will be delivered soon.

Each time I’ve been to Ashley in Johnstown, PA all sales representatives who assisted me were very helpful, knowledgeable, courteous and friendly.

Rob and Ben were on point, loaded everything and no waiting.

Andrea is a gem! She was so knowledgeable and helpful with all my questions. She was such a pleasure to work with! I will definitely be back - this Ashley has a beautiful showroom and selection:). -Sharon Sievert

Very nice people and excellent service. Do wish you carried Lazy Boy chairs but mine is fine for art work. Thank you

Great care with customers! Made sure we got the thing we truly wanted! Made sure to show up other options that may suit us better!

Went with my sister in law to look for a mattress. Was greeted by Tifanie who asked all the right questions and was so helpful. When I went to pick up the mattress, Rob, Tim and Ben made the whole process a breeze. Again, they were also kind and helpful. If I have a furniture purchase in the future, will definitely be going to Ashley’s.

Brie was extremely pleasant . Not pushy and answered any questions we had.

The sales people are really amazing the furniture is great quality. I am very pleased with the whole experience.Thank you for everything.

Ordered a table and picked it up at the Johnstown location. Great experience with the warehouse folks led by Rob. Got us in and out in no time. We'd use them again in a heartbeat.

Rob was very helpful with loading our new table today, very please with our customer service and support !

Tim and Rob, excellent workers

Best service Allie worked with me knew what I wanted and help me get it within my budget and the manager Trish well sweet lady

We just left the store and purchased, a reclining sectional sofa, end tables, and matress. My husband and I were saying how wonderful and professional everyone was at the store. Mostly our salesperson who couldn't of been more helpful!! Ask for Sean. He's the best.

Jami is one of the best , nicest , friendest people that you would ever meet... thanks Jami your the best! Ashley your great next

Great place for furniture!! Great customer service too!

Rob from repairs was amazing! Called me and arrived at my house within 15 minutes of him calling me and had my couch fixed in 5 minutes. Very professional and great personality!!

Staff is very friendly. Jami did an amazing job helping us find what we were looking for and guiding us through our purchase! I highly recommend ashley furniture!

Very good service, friendly, very helpful

Sean was very helpful didn't hover around us until we were ready to pick the furniture we wanted and was more than happy to help us make our final selection.

Great customer service ! Ashley was very helpful.

Good experience. Sean was a really nice person and helpful. Ask for Sean!

All employees I had interaction with were extremely helpful. Kathryn kept continuous communication with me about my delivery status. Very happy with the customer care.

Jami was super helpful and understanding what we were looking for and insured we walked out with what we both wanted and needed. Had to run home and confirm measurements and was more than understanding and gave us some ideas in the process. This is my second large haul from this store replacing a living room set and bringing in a new dining room set as well. Would highly recommend

Good selection and decent prices.

I dealt with a girl named Allie and she made for an incredible experience! **I chose to edit this review to also include Benjamin, Scott, and Brie as well. ** If something happens or you aren't 100% satisfied, they will go above and beyond to make sure you're happy! I'm so grateful for all they have done for me during this experience.

Purchased a new sectional over $3,000 it comfortable but feels like after just 1 1/2 months it feels like it wants to break apart not constructed very well at all. The service at the store was very good but when it came to the delivery dates it was postponed and I called to cancel the bedroom set they were apologetic which was a good courtesy but when I asked for some compensation I was give. $100 dollars off for the 3 week delay I refused it and told them to cancel it. The. I was text several times afterwards with a $300 off the bedroom set. But I told them to cancel and please stop calling. So anyone who sees this take some caution please.

Ashley listened closely to what we were looking for and spent the time to help meet our needs. She was very knowledgeable, friendly, and accommodating. We are repeat buyers from this store and have always been treated well by every one of the staff there. We will return.

I had a great experience here. I'm so excited for my things to arrive and Scott, the sales rep, was so helpful trying give me my option without being too pushy or demanding about anything, and he was knowledgable and patient with me as I tried to stay within my budget and make my decisions. He gave me lots of different options and suggestions to make the most out of my experience!! I'll definitely be back in the future! THANKS SCOTT!! ☃️

Our salesperson Jami Hoover was very friendly and helpful. We told her what we were looking for and she did her best to help us find it in the store. Overall positive experience.

Fast and knowledgeable service

Very nice place to shop. They never hound you to buy. Very nice sales person Sean very nice, would recommend to anyone. Thanks Sean

Service was great. Salesman was polite and really helpful

They had a nice selection of recliners at reasonable prices. Salesperson was very nice and knowledgeable

Super salespeople without being overbearing. Will definitely shop there again.

Was helped right away, also had been given time to look around without being followed or bothered

If you ever need the best furniture and the best helper look for Jami!

My wife and I were just looking for something more fitting for our house. We weren't really planning to buy. We stopped at Ashley's just to look with an idea in hand. They didn't have the set we found, but had shown us similar items. They showed us similar fabrics and styles and took measurements to give us an idea. This was a great experince, and because Tifanie helped us out and we were able to get a great deal we decided to purchase. Customer service was amazing! The entire team in the Johnstown location was great!

Chad is amazing!

Very knowledgeable. Excellent help.

Didn't have what I was looking for

The staff at the johnstown location is the absolute best they making shopping so easy

Awesome.... Thanks Jami Hoover (sparkles) 😀

Sean and the whole staff at the Johnstown Ashley were very knowledgeable and accommodating for our funiture purchase, we loved working with them. Sean was just a joy to work with

We spoke with a Scott on the sales floor when shopping for our choice of new couch. He was very friendly and knowledgeable. When we made our purchase, we were serviced by Ben. Again, excellent service and highly knowledgeable on product. Both men are an asset to your business and I would certainly be pleased to work with them again in the future.

Ali has a great personality! 👍

Tiffany and Benjamin made my experience truly amazing. I’ve bought from tiff before and she is the only person I want to work with now. They have made me a repeat customer for real. If you need to buy furniture, hit them up!

Very friendly helpful staff. They were able to answer all our questions and help us find the perfect couch

We had a great experience at Ashley’s furniture in Johnstown, pa. Chad helped us out tremendously and found us exactly what we wanted! We will be back! All the staff also treated our young kids like they were celebrities and they loved it and made the experience that much more enjoyable!!

The Staff was kind and very helpful.The salesperson was great and very noledgabe.

Tifanie was very helpful and knowledgeable! Easy to deal with!

Excellent service,

Scott took care of me for the 2nd time & I couldn’t have asked for a better experience.He was very informative & patient while we went back & forth on which sofa.Thanks Scott

My salesperson was friendly and very knowledgeable about my best values. And there were some great values !

Jamie went above and beyond helping me to select the perfect table. I would ask for her again when making another purchase.

Jami is wonderful!! Extremely patient when I’m so indecisive!!

The most Tremendous experience ever, Jami and Bre were amazing!!! Johnstown galleria loction.

I was very impressed with the great service, friendliness and great deal I received. I am more than satisfied.

Went in unsure of what bed would work for us. Jami H helped us find the perfect option for our son.

What a great place with wonderful people & a large selection!

I would like to thank Ashley Furniture in Johnstown for the great experience. The sales team was very helpful and friendly.

Great to work with. Brandon was wonderful

Very polite and knowledgeable on the products. Super happy. Would shop there again. Thank you again, Jami Hoover.

Greta was very polite and caring for my needs She took her time with me. And I am pleased with my purchase..

Rob came today to fix my party time furniture he was professional and got us set in the right direction! Would recommend Rob a ton! Also recommend Trish the GM and Greta the sales person both were very helpful and compassionate and went above and beyond! Last I will recommend Bonnie who is at the corporate office she is amazing, and aims to please and follows through to be sure everything is completed and the customer is happy!!

Everyone was so helpful and polite.

I had a very nice worker That answered all my questions and was very nice Her name was Greta Thank you

Been dealing with Ashleys for the past couple years. Extremely pleased and that’s why we keep going back

Very informative, salesman wasn’t pushy which was great.

Chad was extremely helpful. Very knowledgeable on products we were viewing and had a welcoming and friendly attitude while assisting us on our furniture journey. He went into detail on what products would fit our home best and also helped with making sure we would be happy with our purchases before we made a final decision. Also shoutout to him for showing us the zero gravity feature of the BeautyRest Blacks, 10/10. Would recommend getting furniture from Ashley’s Furniture and having Chad assist you with your projects!!

Sales person was very friendly. Went shopping for a couch without breaking the bank. Found the couch I wanted, then was offered a kitchen table and two chairs for half the price of the table to go with the couch. The price agreed with my budget until she had mentioned she mispriced the bundle by not adding a chair as I’m checking out. I decided to ditch the table and chairs and only buy the couch. I knew that bundle was too good to be true. But we’re all human. Everyone makes mistakes.

Tiffani was very helpful without being pushy.

Great customer service at the Ashley Johnstown store. We received immediate and courteous assistance with selecting the pieces based on availability and pricing. Thanks Sean!

Very friendly salesman and great deal

My sales lady was Jami Hoover in the Johnstown Pa. Store. She was so very helpful and went out of her way for us!!! I highly recommend her as a sales person. She was very knowledgeable about the products in the store.

Everyone was nice, not pushy, and very helpful!

From the moment we walked in the door, we were greeted by Tifanie, who continued to check in with us as we browsed the store. When we finally started making a decision on purchasing items, she also helped pull other pieces together from around the store to make our living room set complete! Appreciated the help and her time to sit and chat with us as she determined what kind of look my fiancé and I were going for.

Found the perfect recliner quick and easy!

Beautiful furniture and displays and wonderful customer service by Jami Hoover

Walked in to purchase a dresser, left with new furniture. The sales associate was amazing. Shaun was new and friendly.

Sales lady was great!!!!!

Buyer beware. We purchased a $3000.00 Emmeline outdoor poly wood furniture set (table, 4 chairs, bench) from Ashley June 28, 2022. A little over one year later parts of the furniture have changed color from taupe to green. It is 3 months out of manufacturer warranty and Ashley is unable/unwilling to offer any recourse.

I was looking for furniture to outfit my new home since the divorce. I needed a "clean slate" for myself. I looked at some pieces online then went to the store in town to see these items in person. Jami Hoover of the Johnstown, PA store greeted me that day and it was a great experience! Not only did I get wonderful pieces for my home, but I gained a friend, as well! I have made 2 separate purchases since (within the past 7 months) and she is my go-to lady for it all!

Sean and Jami were amazing!! They were a great team to work with. Thank you!!

Very good selection, very good explanations and interaction while in the store. Thank you so much John and team! This IS my furniture store!

Friendly service great selection and fair pricing. Delivery promised in a reasonable time frame. Brie was professional and helpful.

I was very pleased with the friendly atmosphere and placing my order!

Allie and the managers were incredible. Low pressure, patient and helpful. Can’t say enough good things about our experience. Thank you

Very nice and knowledgeable sales peeps

Staff very friendly and helpful. Process was easy and quick.

I found the perfect living room furniture at a fair price. Can’t wait to see it in my home.

I love Ashley’s Home Stores. I have been getting furniture from them for 25 years. Every room has Ashley Furniture in it. The customer service is top notch and the quality is above and beyond.

Friendly and helpful. Got a good deal on 2 power reclining couches.

Great experience. Amber was quick to help and was very knowledgeable and able to find me the best fit for the best value.

Tiffany was the best salesperson ever we found our couch that was on Labor Day sale and also got a new mattress and bed wow she was funny helpful and all around made this our best day ever and saved us so much money got to give her praise and telling everyone we know to come see her love her thanks for the best day of my life

A large and wonderful selection of all your furniture needs AND wonderful staff with delightful customer service. 10/10 would shop again

Amazing service and pricing! I was shopping on a budget and I was able to get everything I needed with Tiffany’s help!

Allie was extremely patient and helpful with my purchase!

Matt in the warehouse provided exceptional service today in helping with my merchandise pickup.

Jami is the name of the girl who waited on me. She was very professional and very sweet to me, I would definitely ask for her again if I got furniture shopping again.

Gia and Jani were kind and very helpful with our purchase. Thank you

Awesome experience! I WILL be back for more. Livingroom furniture here I come. Amanda was helpful and entertaining! She is good people.

Amanda was very helpful and helped us get our new bedroom all ready!!

Jami was very kind and quick to help us. She took us directly to the piece of furniture we were looking for. She made sure to listen and understand what features were important for us to have and made sure to answer all our questions. The Ashley staff have always been very helpful. We are return customers and will be back for future purchases.

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Jami was a very big help, thank you!

Jami did an awesome job!

On 7/15/23, my husband and I entered the Johnstown Ashley store and were greeted by Ben the stock manager who was filling in as a salesperson. He gave us his card and allowed us to browse. As we were testing the recliners, the manager Trish, came over and described the features. As I was attempting to have my husband be excited, too, she told ius about the event sale the next day. This sale was in conjunction with Alex's Lemonaid stand, a fundraiser for pediatric cancer. So.we did return the next day, met Tifanie Morgan, a salesperson, and bought three pieces at 40% discount. Tifanie didn't hover, which at my age I greatly dislike. She did follow me between some items I knew I was going to purchase. She was professional but engaging and we left with promises to return. Shopping at this Ashley store was a great experience, thanks to Ben , Trish, and Tifanie

While we didn't end up purchasing anything during our visit to the Johnstown location (we were simply curious of available inventory to start brainstorming what we want in the near future vs what is on the market these days)....I wanted to take brief moment and share our experience here. First-of-all, we walked in expecting to be pounced and pressured by salespeople but instead...we were warmly welcomed & greeted with a brief heads-up on a couple FYIs about any current sales and then we were left alone to sight-see, sit, lay, roll, and jump on furniture. Scott was awesome and stuck around after closing time to answer our questions and look up color options of furniture that my wife liked. He treated us w/ respect and patience and again...added no pressure. Thank you Scott! What a great experience. When we come back...we will be looking Scott up to assist us again.

Scott Geibig recently helped my mother with her mattress/bed purchase. He went above and beyond - listening to what she wanted, ensuring she got a great price and answering several questions long after the sale was completed and the mattress delivered! Would highly recommend Scott for any of your furniture purchases!!

We went just to look at furniture but, with the great deals and great customer service we received from Tifanie, we made a purchase on the spot!!!

This review is by Robert Shahade whi had a great experience with the Ashley sales team this past weekend!

Great store very welcoming. Tiffany, Allie and Trish were very nice and helped me search for a nice tv stand. When part of it was damaged I was not the happiest but they were super helpful in getting it replaced. They also brightened my day. I would definitely shop here in the future and recommend it to others. They showed exemplary customer service.

Jami was absolutely amazing! She was very knowledgeable of the products and offered us multiple suggestions based on our needs. She worked on getting us the best deal possible. She treated my boys like family and made them feel part of the buying process. I would highly recommend her to anyone looking to buy new furniture.

I have been working with Scotty G at the Johnstown PA location and he has been absolutely wonderful. I have called and messaged him multiple times and he is always so patient and helpful. This is my first Ashley Furniture experience and, so far, it has been wonderful. I am very nervous about the delivery, due to poor experiences at other furniture stores, in the past, but am hopeful that I will have no issues. I will be sure to update this review or write a new one once everything is delivered, too! Thanks, Trish and Scott!

I had told Scotty Geibig that I was bringing my elderly mother up for a new bed. And before we got there he had been researching the best bed for her. It went very easily and the first bed we looked at that he picked out was perfect for her. He is kind and courteous and you always feel welcome by him in the store. The rest of the staff was very joyful and pleasant also. We have made Ashley furniture in Johnstown our first place to look for our furniture needs. The only complaint that I might have is that the delivery guys, whom were kind and respectful would not allow me to try the different heights of the legs that attached to the adjustable bed frame to find out which one would make the best height for my elderly mother to get in and out of the bed. When I spoke with Scotty G later he offered to come to my mothers home and help me attach the headboard with the brackets that came with the bed and try different leg heights to see which ones are best for her to enter and exit the bed. Ashley's furniture which I'm sure already knows would be hard-pressed to find someone more caring to work for them.

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Gia is extremely helpful, patient, and very likable. We very much enjoyed her service.

Allie was very helpful and knowledgeable. We bought a nice recliner at a fair price; we were lucky to improve our bottom line by spinning the "wheel" for an extra discount on delivery. Allie had great support from other Ashley associates as she continues to learn her new job. Go Allie!! Ashley home delivery was excellent for our recliner. We received a call 3 days ahead, then 45 min before with an exact time. 2 wonderful gentlemen delivered on time. Thank you!

Well I had a damage PC of furniture about 2 weeks ago and did not get the problem fixed via the claim center via the 716 text number. How ever they were very polite and and professional. I walked in the Johnstown store a little up set over this and the time it has been since my first text. Allie and store Mgr. Trish had my concern fixed very fast . I was Abel to buy my chest of off adrawers to complete my set. . Very satisfied and will be buying my next living room furniture hear. Thanks for all your help. RON .

Great experience overall! Very helpful staff!

Tifanie was so wonderful and patient. The other staff, 2 ladies and 2 guys also helped and were great. Picking a mattress takes time people!!!

I've made several purchases from Ashley Furniture in Johnstown and was very satisfied. Their sales representative, Scott Geibig was so helpful and knowledgeable. He will be my go-to on all future purchases from them!

Great service! Scott Geibig was super helpful in helping us find exactly what we wanted!

Recently purchased a new sectional from Scott G. Very knowledgeable, patient, and not pushy. Found the perfect sectional @ the perfect monthly payment! He will be my new "furniture guy!"

Scotty G might be the greatest consultant I have spoken with there. Is always so knowledgeable and genuine with any questions I ask. If you go to Ashley’s, make sure you ask for Scotty G

Spoke with Scotty G. Very friendly helpful not pushy. Gave plenty of options and even kept in touch while off work. Very nice showroom and he is very knowledgeable. Would definitely recommend seeing Scotty G. For all u home furnishings. Jeff Macey

Scott G is so helpful and amazing to work with! He is very knowledgeable and goes out of his way to help.

This review is for the Johnstown store only, and specifically about Ben B. Ashley furniture customer service is absurd and Ben is the only person who cared to make this right. I had purchased a sofa from Ashley online and within less than a year, it was broken. I contacted Ashley and they ordered parts and sent a technician to my house. The Ashley associates were located in Batavia, New York. When the technician arrived, he said that the parts Ashley sent were not the right parts. So the technician had to place a new order. The parts arrive a couple of weeks later and I contacted Ashley again to schedule the repair. I didn’t receive any response initially so I kept messaging them. They finally responded and said that they no longer has a technician in my area and that my only option was for them to come get my sofa to repair which would take 2 weeks. I asked them what I am supposed to do in the meantime considering a have three small kids who were not thrilled with the thought of sitting on the hardwood floor for two weeks. They told me that basically that is not their problem. I asked how it was acceptable that the furniture I bought broke in less than a year and that their only solution was to take my sofa away for two weeks. They didn’t care. I asked for loaner furniture and they said no. I asked for a partial credit since I am making payments on this furniture and was told no. No matter who I called, no one cared. Ashley has the worst customer service I have ever experienced. Finally, I decided to get ahold of the Johnstown store since they were not far from where I live. I spoke with Ben who was the only person to sympathize with my situation . He assured me that he would make my repair a priority and he followed through. Our pickup was scheduled for may 10th. The technician said the damage was much worse than expected so I assumed this would cause a long delay. But I got a message from NY on may 11th, just one day later saying that my sofa was repaired. The message said that they couldn’t deliver until may 17th, but when I contacted Ben, he said that he would do everything he could so I wouldn’t have to wait another week. On May13th, at 7:00am, my sofa was back in my house. This would have never turned out this way without Ben’s help. Unfortunately because of Ashley’s horrible customer service and lack of empathy for their customers, I will never make the mistake of buying anything from them again. I have purchased all of my furniture in the past 15 years from Ashley and I will never give them another penny. More Ashley employees need to have the same work ethic as Ben does. He deserves a raise. Thank you, Ben.

Scotty G was a very informative and never rushed us to make a decision!! We are very happy with our sectional and highly recommend Scotty G!

Scott G is the man! Always awesome to work with, always looking for the best for his customers!! Never let me down once! If you need furniture go see Scott, he’s very knowledgeable and pleasant to work with!!

Scott Geibig was very helpful when I went to buy my daughter & myself new beds & mattresses. Scott made the entire process so easy. The items we purchased were exactly what we wanted too.

Worked with Scott on the purchase of a new couch. He guided us to the perfect fit for our ne room. Very knowledgeable, No pressure. Recommend visiting Scott G. at Ashley

I will never buy here again. Bought a sectional and a bed here. Mattress is already sinking. Sectional lasted less than a year and was told the warranty I purchased wouldn't cover the couch (only the cushions and upholstery). So, the $1,000 sectional was good for a nice bonfire. And the customer service up there seems to be non-existent. You're better off. Going to Big lots. Mine has lasted me longer from Big lots than from Ashley.

A special thanks to Michael Gordan for helping us to find the furniture we were looking for at a great price. If you are looking for new furniture we highly recommend checking out Ashley Furniture in Johnstown, Ask for Michael he was knowledgeable about his product, extremely nice, very helpful and accommodating. He worked to get us a good deal. It was a great personal experience dealing with a professional salesman.

Salesperson said it would be interest free for 72 months and as it turns out it not interest free on their credit card! I am not happy about this cause I can’t afford to make double payments! Every month the interest would come down but still u have to make a payment plus the interest! Just make sure if u purchase furniture from Ashely’s on their credit card read the paper work!! The bank is TD Bank , never heard of it before!!

Andrea was incredibly helpful. Great service and great deals on an awesome sofa made in the USA.

Had a amazing experience yesterday and it was all because of Andera!! She greeted us and helped us out as soon as we walked in. My fiance and I were only coming in to look around till she showed us a couch we fell in love with! She was really helpful and made the whole experience so easy it was like looking for a couch with a friend lol. We will be coming back soon!

Typical furniture store

Wasn't to happy with this trip there . Employees sitting on furniture while we looked around. Felt uncomfortable because we wanted to get close and look at furniture that they sat on.

I always find what I'm looking for. Employees are always helpful not overbearing. I've had furniture from here for years, look as good now as new! It's a good place

Beautiful furniture. Very helpful people.

It can be challenging to furnish a home with the lack of availability of products nowadays; however, Tifanie J. helped us every step of the way and we were able to make things happen. 😀 Special shoutout to her for helping us out and getting delivery scheduled and for the welcoming service. Ashley Furniture was great and we highly recommend!

Like dealing there service was really good

This place is literally the worst. A particular worker likes to sit on her phone and acts like you are interrupting her if you dare ask a question. The furniture is of terrible quality. Takes forever to come in. Then, we paid for delivery—were told a night stand was in -it was the entire bed frame which we were not prepared for. Offered to pick up night stand. Was told we’d have to assembly it. It just keeps getting more unreal!!! Oh and our suite came in 3 different deliveries, weeks/months apart

Good quality furniture

Purchased a recliner.... Not any other furniture.! July of 2021. Was on the understanding at the time that all furniture was delayed and could be for up to 7 to 8 months. Started checking last month... Still delayed.! Checked today 3_14_22. They can't even find an approximate delivery date. Only that it's delayed again.!!!!?????? I will never do business at this store again .. Will recommend to everyone we know to do business somewhere else.!!! We will find other furniture stores either in Altoona or Greensburg.???

Scott is awesome !!!!

Love this place . Tiffany was awesome!!

Great selection & friendly staff.

Ms. Barbara was professional and handled all of our concerns with grace. We would highly recommend doing business here.

I went to Ashley furniture looking for new family room furniture. When we walked in there were 3 employees sitting up front on their phones. One did smile and greet us but you could tell they had no interest in selling anything to us. We walked around the store an nobody followed up with us so we left.I bought an Ashley recliner 2 years ago at Wolf furniture. I love this chair and was very comfortable. The power leg rest stopped working. Of course my extended warranty is no longer valid because Wolf went out of business. I called Ashley corporate office to see if they have repairmen they could send out and I would pay. They do not they said it's handled at the store. I called the store and they will not come because I didn't purchase there. They gave me a number but it's a FL company and I'm in PA. They were very difficult. I paid 1200 for a chair that didn't last 2 years and an extended warranty that is useless. I will never buy Ashley products again. I really wish we still had local furniture stores near me but the big box ins put them out of business.

Not a large variety. Mostly sectional sofas and all the same color.

Great service and awesome store. Barbara helped me out w choosing colors and materials in an honest, professional manner that helped me feel comfortable making a decision choosing the right furniture for my space. Also, was given great advice on how to get the best deal. I will definitely be going back. The store is also very clean and has a good variety setup in its vast space.

Easy, friendly, and pleasant experience. Our sales person Barbara was very helpful and no pressure!

Excellent experience today with Scott at Ashley in Johnstown! I will be sending everyone I know in need of furniture there! Seamless process, tons of patience, and very knowledgeable!👍🏼👍🏼👍🏼 can’t wait to get my delivery!

Barb was awesome with quick and efficient customer service! Highly recommend 👍🏻

My fiancé and I recently worked with Barb to get a new mattress. She was so wonderful to work with! In just a few questions she knew what type of mattress we needed and didn't confuse us by moving us from bed to bed. She explained, in detail, the benefits of the mattress and how it would improve our sleep. I would HIGHLY recommend that if you are tossing and turning at night or waking up sore to go see Barb. She is extremely knowledgeable and caring.

I recently bought a dining room table set and Barb made it a quick and simple process. She was very friendly and helped me figure out exactly what I wanted. The delivery men were also super nice and had my table set up in minutes. Will definitely return!

I had to move in the middle of covid 19, and had to leave alot of stuff behind. I was helped the by Arial, and Roxy, they were helpful and understanding of my needs. They both find me the best deals, whether online price or store price. I would reccomend these employees, highly.

First time being in there!! And I didn't wanna leave the store.. lol 🤦🏼‍♀️🤣

After nearly 5 months of waiting for our living room Furniture we finally got all the pieces. Less then 60 days in and we already have a hole in the seam. Contacted for warranty replacement. Who knows how long this process will take? *Update* Took less then a week to receive replacement cushion and fabric but will take 32 days for a technician to come fix the this. Unreal!

THEIR FURNITURE IS JUNK. THEIR CUSTOMER SERVICE IS A JOKE AND THEIR EXTENDED WARRANTY IS WORTHLESS. DON'T WASTE YOUR HARD EARNED MONEY THERE GO SOMEWHERE THAT STANDS BEHIND WHAT THEY SELL. THIS COMPANY DOES NOT!!!!

My husband and I ordered new living room furniture on July 7th. At that time we were told that they were giving everyone an estimated 8-10 week delivery date due to COVID but that it likely would be sooner than that. It is currently November 28th which is 20 weeks and I have only received 1 out of 3 of my items!!!! The first item which was the couch was delivered the end of October and I was told to expect the love seat and recliner the middle of November!! I called them and spoke to a “manager” approximately 2 weeks ago who told me that he understood my frustration but that due to COVID the the love seat was not expected until the beginning of December and the recliner even later!!!! At this point I am beyond irritated which I believe is rightfully so! When I asked him what my options were he told me basically I could cancel the order or basically I just have to wait!! Why would I cancel the order when I already have 1 piece of the furniture that was a matching set!! To top it off, he told me he was going to look into some things, talk to the store manager and get back to me within 2 days and I have heard nothing thus far!! I would NEVER EVER recommend this place to a single soul and they absolutely will NEVER get a single dime of my money ever again!!!

Good deals!!

We worked with Barbara and Scott to furnish our first home and she was fantastic. She took the time to work with us and help us mix and match different furniture sets. When it came to deciding what to purchase she made it very easy for us by blowing every other stores prices out of the water. Start to finish this was a fantastic experience and we will absolutely be back!

Ordered furniture in August but due to pandemic, they said it may be 8-10 weeks before it came in. I get the reason why and was ok with that. plus I was on wait list. ok. no problem. Got a text today saying they still didn't know when it would be in and if I wanted to be contacted about options. I replied sure but since it was close to end of the day, I decided to go to the store. Walked in and 1 person at front kiosk took older couple that was ahead of me so I decided to look around a bit at what options there were. No one checked in with me and even had 2 associates walk by me. After 40 min, I walked by the salesperson at front kiosk 3 times and he didn't look up from his phone where he was watching videos. A couple came in right after the 3rd time walking by and he greeted them. Went to back sales counter and was asked if I had been helped. The lady apologized profusely and said they were really busy. Decided to cancel my order even though 1 piece was coming in next week and the other in 2 weeks potentially. Mentioned how associates walked past me (those 2 were back there) and the video watching one. Oh well

Sales person was very kind and helpful, 10 to 12 week delay on furniture is excessive !

Just spent a little over 8000 on a kind size bed, adjustable bases and two mattress, they delivered the bed frame and mattress but no adjustable bases. They are sitting The johnstown warehouse they were never put on the truck with the rest of the bed. Was told it maybe next week till I can get them . They told me to put a piece of plywood down and sleep on that . Thanks for delivering half a bed what excellent customer service (not)

Went to Ashely’s to just ‘look’ came home a new loves seat owner! We had Tim Roddy help us in store with finding our perfect fit (and got us a good deal!)! Having bumped delivery up a week, two of Ashley’s great moving men carried it up our three flights of steps to our apartment! They were super quick and did it in less than 15 minutes! Super glad to have our first pics of living room furniture and amazed by how simple everyone made it!

I'm very disappointed....I've been waiting months for the rest of my order...i can never get a human being on the phone...im put on hold always...text them and still no response, they have my Money but they never answer the phone....i guess I have no choice but to drive back to the store to complain....ridiculous! I would never reccomend this place...maybe I need to contact the better business bureau to get some action!

I was very happy with the helpful service we received. I was a little put off by the sticker pricing, so always ask for a true quote from the sales staff. We placed our order and I am glad I didn't just order online.

Order was backorder

Because of the Corona virus, Ashley's is experiencing major delays in their production and delivery. Because of this, they are offering some pretty good deals. I just wish, buying furniture here wasn't so much like shopping for a used car. I found a bed that I liked that was marked $1400 dollars, and after 20 minutes and the sales person "pulling strings and giving me a 30% discount and running numbers to get me the best deal," I end up buying the bed for $800. I wish they would just mark the furniture a fair price and skip the theatrics. If you want to buy a lot of furniture, they are also offering a lot of low and no fee financing options. Just be aware, it is going to be a LONG time until you actually get any of the furniture that you buy. I bought some stuff in July and its not expected to be delivered until November!!!

Have some really nice furniture and would give them a higher rating if they didn't use cheap bait and switch tactics to draw customers in. In my opinion these tactics are quite tacky and I'm embarrassed for the sales person who is in the middle.

My wife and I went to Ashley furniture and were lucky enough to get paired with Barb. She was beyond excellent! Her knowledge and expertise in bedding is far superior than anyone we have ever dealt with. If your looking for furniture or bedding, you must talk to Barb. She is the real deal. We will be returning customers and loyal to Barb for sure.

I purchased a sofa and was told that it would be available for pick up on 6/15 and they would call me to schedule a pick up time. Today I called the customer service line and find out it's not scheduled to get to the store until the 3rd of next month. I thought WTH?? I called the store and asked to speak to the person that handled my sale and was told they were with another customer, so I left my name and number for them to call me back - 2 hours later, no call. I called again and was told the same thing, they are with a customer. I explained I had called 2 hours earlier and they needed to call me back quickly. Guess what? 2 hours later and no call. Since the customer service dept. was now closed for the day, I went online and was able to chat with cust. svc. They actually offered to call me to resolve the issue. When they called a minute later, I explained all this and cancelled my order, letting them know that the biggest thing that affected my decision to cancel it was that the sales person never returned my calls. OK - fast forward 10 days later and my refund has not been completed. I call the cust. svc. and get told they had been waiting for me to call and verify my cancellation!! NOTHING was processed! Nothing was in the system saying that I actually had it cancelled, so they never processed my refund. Now I'm supposed to be hearing from their 'scheduling' dept. within 2 hours to verify that I cancelled the order. This is BS! I will NEVER buy anything from this company again. A shame to see such a good quality furniture manufacturer with people like this working in their stores.

The Lady in there gave me a discount bc of being a Veteran and got a good deal on Couch, Live seat and a Chair. Thank U Ashley HomeStore. Be coming there more often

Messed up my delivery 3 times!!! Finally got my piece delivered last week. Just opened my account to make a payment and found out that I was charged twice for the item which they fell to deliver twice. On top of it, they never respond to phone calls, had to go to the store every time they mess up. It`s not worth wasting your time and giving your business to someone who doesn`t respect your time. What a shame! You had one job! Never again!

Yet another great experience with Ashley Furniture. We did everything through Danno and it was a great experience. Absolutely no hassle or haggling. Great deals and excellent prices. He had great knowledge of all the products and great custom service! Job well done!

Barb was amazing, I went in thinking I knew what I wanted and after speaking with her she showed me what I needed ! This girl knows her stuff ! She answered every question without hesitation. We had a great experience and I can not wait to get my new bed this Friday!

Barb is awesome! She was very helpful and patient with helping me pick out a new couch for our living room. Our living room is quite small so the measurements had to be perfect. The set she helped me pick fits wonderfully and looks great! She was even great with my two little kids who were less than thrilled about furniture shopping.

My furniture was delayed multiple times and we spent a lot of money buying furniture for our whole house and they only want to give us 75 dollars to compensate for their mistakes . It will be over 3 months and we still haven’t received our full order!

Christina was great. We were at 2 other places looking for furniture and came back to Ashley’s because of Christina

Very bad customer service it took months to get our bed.

Disappointing experience... bought stools...was handed 2 boxes and told I needed to assemble. Found them 1 day later for cheaper and then told it couldn't be price matched . Also told once signed for nothing can be returned. Very very very poor return policy. Not explained at all will not buy again

Save your time and money and go elsewhere! We ordered a dresser in Nov 2019 , we were told the estimated delivery would be the second week of Dec.. it's now the first week of February and the delivery truck pulls up with a broken dresser, call customer service and I'm told I can have a store credit or they can reorder the item, I paid for a item to be delivered in a reasonable amount of time , I want my money back..

Helpful staff.

Barb was absolutely phenomenal to work with. She helped us find exactly what we were looking for, and made our experience easy and enjoyable. We will definitely use her in the future.

Barb was a huge help and knew much more than I could ever imagine about the furniture that I was looking to purchase. Great service from Barb and great products from the store!!! Delivery was also quick, precise, and on time. Great overall experience for a first time furniture buyer

We have never had a bad experience here. Quality furniture with customer service that can't be matched!

Everyone was so friendly and helpful! Will be back again.

We ordered a couch in August - mind you, we knew we would have to wait until October 5th for it to be picked up, as it had to be ordered in to the store. When October 5th arrived and went without a call to say it was in, we called on October 6th to find out where it was. We find out from an associate that our couch has been SOLD TO SOMEONE ELSE, and we would have to wait until the 14th to pick it up because they had to order another one. So we wait until the 14th and when we receive no call, we call the store before they close. It took 5 HOURS, two calls to corporate to see if they could get ahold of anyone from the store (they couldn’t by the way) and when I did get ahold of the store, they had someone promise to call me back. Twice. Not once did the store call back, I ended up calling for a THIRD TIME THAT DAY and when they asked to call me back again I told them I would rather stay on hold. So I did for about half an hour. When someone finally got back on the phone, they couldn’t figure out if the couch was there or not. They finally inform us that the couch had arrived (again, had we not called we never would have known). We request to pick it up immediately because we’ve already waited an extra 9 days due to the store’s mistake. They inform us that pick up days are only Tuesday, Thursday, Friday, and Saturday. We had a trip planned for the following week, so there was no way for us to pick it up before we left. We had to then wait until November 2nd to pick up because no one would answer the phones and it was impossible to get ahold of anyone!!! When we arrived to pick up the couch, no one was “busy” as they had been claiming - we saw at least 3 employees on their cell phones and others lounging around on different furniture. I understand that there are days that stores can become busy, however, there is no way that they are busy 24/7 and no one ever has a chance to pick up the phones. We were also told we would be allowed to check the couch for damages before taking it, but this was impossible as it was obviously still packaged up in its shipping packaging. This was a horrible experience and we will never be buying furniture from this store or company ever again. UPDATE: We opened the box to check it before unloading and the FRAME IS BROKEN. We are taking it back and going somewhere else for a couch. NEVER AGAIN will I purchase something from this company.

Horrible customer service and lies. I caught them in a few. The worst one being a $200 addition to my bill that I was told nothing about and they couldn't provide a signature that I had. I will never do business with them again.

What a beautiful store! Everyone there was so friendly and professional! The manager Trish was such a peach!! Thank you Johnstown Ashley for a wonderful experience!

Scott G. did a excellent job, no high pressure, let us pick what we wanted, and got it when we were ready. Thanks. We'll be back.

Always a wonderful experience!! Tiffanie was very nice and helped my husband and I with everything we needed!

The salesperson was deceptive and I was charged double the amount of what I wanted to spend. I won’t be back. Very disappointed.

Barb is great!!!!

Deal with the fettuccine sequence of events and I will be there.

Barb was extremely helpful in a timely manner.

Awsome experience 😍 I got just what I needed. Tifanie was great!

Bernie was absolutely amazing at helping my family and I to pick out the perfect furniture for our new home. Bernie also went above and beyond by stopping over on the day of delivery to help us arrange it just so. We were blown away by the great customer service we had received and will definitely be back! Highly recommend Bernie to all...

Tifanie helped us find the perfect sectional for our living room.

I will NEVER order from Ashley Furnifure again in Johnstown, Pa. I ordered a table on 5/26 to be picked up in store. They said it could be picked up Saturday 6/8. When I went to get it it wasn't there and they had no idea where it was and said they think someone else had it? So after a call from customer service they said they would order another one but another 2 weeks. Asked what they were doing for my inconvenience and they offered to deliver it for free. Ok well now they are saying it won't be delivered until Friday 6/28. As of that date it will have been a month since I ordered this table!! I don't understand why nothing can be done to get this expedited for me. This place is ridiculous.

Samantha was amazing and knowledgeable! She handled all aspects of my purchase with care, and ensured that she exceeded my expectations. Highly recommended Samantha, and this Ashley store.

Gage was our sales rep and he was very attentive and polite. Definitely educated and reasonable, very personable as well! We will definitely be coming back for our other furniture needs! Recommend 100%!!

We had the absolute best sales experience, unlike any other! They had alot of furniture to chose from and was beautifully decorated which gave us great ideas for our own home. Christina our sales person treated us very well, she was knowledgeable and was very pleasant. She also gave us a wonderful deal on our mattress and living room suite. We highly recommend Ashley's!!! Thanks guys and we will definitely be back!!

Had a wonderful experience buying furniture, everyone was super polite and I found exactly what I was looking for, will definitely recommend to friends and family!

The nicest staff I think ive ever met. Really helped me realize exactly what I needed. So helpful and really know their stuff. 100% recommend.

Had a great experience at your Johnstown location with Scott Geibig! Very helpful (even had a tape measure handy!!), personable and easy to deal with, without begin high pressure. Would shop here again!

I bought my living room furniture and my bedroom suit from Ashley's! I totally recommend to ask for Scott!! He will treat you and your family good as he did mine. 5 stars all the way!!!

I ordered a sofa from Brandon over the phone He was extremely helpful and his customer service the best. And the delivery people were excellent. I would highly reccommend this store.

Absolutely horrible experience. Purchased a king sized bed frame and one the first night it broke. Took them two weeks to send replacement parts and an additional month to install. That&'s a long time sleeping on the couch! A week after the install the other side of the bed broke the same way it did the first time. Called and requested a return and no go. Not their policy! A $800 bed and it&'s destroyed after only a month and they aren&'t willing to do anything. Crappy product and crappy service. Never again!

Absolutely horrible experience. Purchased a king sized bed frame and one the first night it broke. Took them two weeks to send replacement parts and an additional month to install. That's a long time sleeping on the couch! A week after the install the other side of the bed broke the same way it did the first time. Called and requested a return and no go. Not their policy! A $800 bed and it's destroyed after only a month and they aren't willing to do anything. Crappy product and crappy service. Never again!

Great customer service, great selection, and a beautiful store! They offer their own financing, and the staff is very knowledgeable and friendly.

I dreaded having to pick up furniture for my new apartment as I knew it would be a drawn out process - that was until I met / dealt with Scott Geibig. He made the entire experience enjoyable. Scott had no issues picking up cabinets from one side of the building and carrying them over to the Livingroom set I was looking to purchase so we could coordinate colors / patterns. I walked away extremely satisfied and will come back again - as long as Scott is there! :)

I purchased a power lift recliner to help me get up from a seated position due to Parkinson's Disease. Exactly one week after delivery it stopped working. I called customer service. It is now another week and it is still not fixed. Ashley sent me the part they thought I would need (hopefully they are right), but now I have to wait 3 days for the outside repair company just to call to schedule an appointment. Who knows how long it will take to actually get the appointment. I can't believe an $1,100 chair only worked for 1 week.

Sam helped me select the perfect sectional while providing fair pricing. I do wish that delivery was more available but that is not her fault or the Johnstown store.

My husband and I had a most wonderful experience shopping at Ashley Homestore in Johnstown Pa. Our consultant Bernie Mayket was extremely informative, helpful and very patient. She helped us find a perfect livingroom outfit that was within our budget and even gave up a few hours of her birthday weekend (time off) to come in and help us do so. I highly recommend her. Thank you!

We purchased furniture over presidents day. Bernie was our sales associate and she was AMAZING!!! she really took her time with us, and answered our many questions. We couldnt have asked for better customer service! We will be purchasing more furniture in the next couple of months and we will be going to Bernie again for sure!!! We will also be referring her and ashley furniture to friends and family!

I was shopping in the johnstown store Valentine’s Day. I expressed interest in purchasing a chair that I had been looking at earlier in the week I asked about any valentines or Presidents’ Day specials and the only way I was offered any special it was if I purchased the warranty and delivery on the chair. This brought the price of the chair to more than what the price of the chair with delivery was advertised through their website when I asked the associate about it and eventually the manager trish, they offered to price match the chair but I had to pay for shipping and delivery which I did not require. Manager expressed to me that they would have to charge extra because that’s how they stay in business and we’re comparing apples to apples. I asked Trish if she was willing to let a sale walk out the door rather than honoring the price. Yes she was. This store is all about making their commission and getting their numbers they don’t care about the customer. This is exactly why so many retail stores are closing, customers are being forced to shop on line to get the best deals.

I recently purchased a Power recliner which is really well made. The sales person (Brady) was great. Helped me find exactly what I was looking for which I found on line while I was shopping. He matched the price and made all the arrangements for me to pick it up. This is the second bigger item I have bought there and have not been disappointed. I also took advantage of the no interest for a year. Good job Brady. Oh and the rest of the Ashley's staff.

I purchased a dresser a week or so ago. That experience was fine, but this review is on the delivery. I had planned for delivery today and didnt schedule work hours as I figured they could show up any time. Well, 7 am I got a call they&'d be here in 30. We had gotten a storm last night. My long driveway was a sheet of ice. I prepared for lots of complaining. About 40 minutes later. They arrived. I apologized about the condition of my driveway. They had parked at the bottom. He said no worries. It&'s just a chest. It was, but a HUGE chest! He had me show him where it was going. Walked down my driveway. The two men carried the dresser up. They joked and talked with me. Both were so nice. Not one single complaint from them. That is so rare these days. I really appreciate their good service and truly hope ashley offers me a follow up survey.

I purchased a dresser a week or so ago. That experience was fine, but this review is on the delivery. I had planned for delivery today and didnt schedule work hours as I figured they could show up any time. Well, 7 am I got a call they'd be here in 30. We had gotten a storm last night. My long driveway was a sheet of ice. I prepared for lots of complaining. About 40 minutes later. They arrived. I apologized about the condition of my driveway. They had parked at the bottom. He said no worries. It's just a chest. It was, but a HUGE chest! He had me show him where it was going. Walked down my driveway. The two men carried the dresser up. They joked and talked with me. Both were so nice. Not one single complaint from them. That is so rare these days. I really appreciate their good service and truly hope ashley offers me a follow up survey.

I purchased a dresser a week or so ago. That experience was fine, but this review is on the delivery. I had planned for delivery today and didnt schedule work hours as I figured they could show up any time. Well, 7 am I got a call they'd be here in 30. We had gotten a storm last night. My long driveway was a sheet of ice. I prepared for lots of complaining. About 40 minutes later. They arrived. I apologized about the condition of my driveway. They had parked at the bottom. He said no worries. It's just a chest. It was, but a HUGE chest! He had me show him where it was going. Walked down my driveway. The two men carried the dresser up. They joked and talked with me. Both were so nice. Not one single complaint from them. That is so rare these days. I really appreciate their good service and truly hope ashley offers me a follow up survey.

Once again I was not disappointed with the excellent service I received at Ashley Furniture Store in Johnstown. The staff goes out of their way to make your furniture purchase a positive smooth experience. They were very helpful with suggestions to assist me with what I was looking for and making me aware of special offers that were available on my purchase to keep me within my budget. My consultant was Christina Wilden and she deserves a 10 star review on her own for the service she provided. She was friendly, knowledgeable, and very helpful. She went above and beyond to make my furniture shopping experience such a positive one. I highly recommend her! Thank you Christina!!

30 plus days and we’re still waiting for our new couch.....

First off, I would like to start off by saying I would not recommend this place to anyone. I am currently a military veteran and was active duty when I made my purchase. This is a review from January 2018 and is not based on the product I purchased but the company. I purchased a tempurpedic Ergo adjustable base for $1,999.00, Temp cloud supreme breeze queen for 3,599.00 and a few other items with a grand total $6,601.60. Gage was my home furnishing consultant. I explained to him that the queen-sized bed would be going upstairs and that I did not have a lot of clearance so I asked if the base was able to come apart to which he said it would and the mattress also comes rolled up. The delivery was in March of 2018 the time I was on leave. The delivery driver took one look at the stair case and said no way that base will go up those stairs. So, I say what do you mean. Well its one piece so it will not fit. So, he informed me the best option was to cancel everything including the head board and foot board and call the store. So, it did that. I purchased a double base which was an extra grand or so. I schedule the delivery for April which was the soonest they could reschedule because the base had to be shipped from Virginia. Well I was scheduled to deploy the day after the base is to be delivered. Not a big deal my Uncle and I both own the house so he can be home when I am gone. So, I call him and find out they delivered my base but no mattress. So, I call and I’m like where is my $3,599.00 mattress I deploy tomorrow and want to make sure everything is taken care of. So, they told me it was mistake and I would have to schedule another delivery so I said whenever is soonest. After getting a date worked out, I called my uncle to make sure the mattress was delivered and it was. I was relieved. So, the first purchase I used a synchrony bank card. Which I paid off with in a week. The second time I used my bank card which was the additional money that was needed for the double base. which I paid for over the phone when I scheduled my delivery. So, I get home and out of the military in October of 2018. Going through my mail I see that I have letters from Synchrony bank. Come to find out I was somehow billed on my Synchrony card for 781.88 (the late fees were added in). So, I call Ashley and explain the situation to them. They told me to call Synchrony so I did and also explained the situation to them. Synchrony said it wasn't possible for me to make a payment over the phone with Ashley. Synchrony told me to call Ashley back so I did. I split the payment on to bank cards. They were able to find only one. Thankfully I had bank statements. So, since my credit score took a hit, I ended up paying the minimum of $200 to Synchrony because I didn't know how long it would take to resolve. I had to call Ashley three times to get these issues resolved. I was supposed to get a call back but never did. Check my Synchrony account and see the Johnstown store directly paid Synchrony. Only for the original amount of $635.98 not the late fees. Synchrony was not going to refund me for the late fees of the $201.00 until I called. So, to clarify any confusion the $635.00 was somehow billed to Synchrony which incurred late fees to a grand total of $781.88. My mail was being shipped to my home of record instead of where I was stationed. To top it off I didn't find this out until after being discharged and returning to my home of record. I've seen plenty of miscommunication in the military and civilian life but this takes the icing off the cake. Oh, and the paper on the front of my receipt saying give us a thumbs up and a 5 Star Review! who says that? Maybe asking for a review of your experience but this a little demanding don't you think. I would not recommend buying anything at this location and because of my experience will never buy anything from this company or go through Synchrony bank ever again. You would think spending that kind of money one would receive better treatment. If this company treats someone who spent the amount of money that I did the way they treated me how do you expect them to treat someone who spends only a couple hundred dollars. This place is a joke. Save yourself the headache and go elsewhere.

Getting furniture delivered from them is torture. I will not consider them for any future purchases

We worked with Gage on finding a new bedroom suite. He is very knowledgeable on the furniture and got us exactly what we needed. Awesome to work with!