Ashley Store | Lancaster, PA 17601

Used to work here and I love my ex-coworkers!!! We really are a family!!! We have been through so much together and they are the most amazing hand working people I have ever met. I am so blessed to have worked there and I would not change it for the world❤️❤️❤️❤️❤️❤️❤️❤️❤️ Lancaster Ashley Employees if you are reading this I want to let you know…..I LOVE YOU TOO MUCH FOR WORDS❤️❤️❤️❤️❤️❤️

Today at 11 AM on 340 an Ashley furniture truck cut a car off in intercourse PA. The truck driver then almost ran over a group of pedestrians walking the street. The driver then proceeded to yell at the pedestrians. All in all very violent personnel that Ashley furniture store hires.

Connor Mays was awesome in how it helped us in your store yesterday. Very professional and helpful in all manner and knowledgeable. Thank you for a positive experience.

I went to the store to see a loveseat I had picked out online. They sold it to me $200 less than the online price and promised delivery in 5 days.

Sunny helped me pick out a queen bed! She did a wonderful job and I would recommend her to anyone looking for some new furniture!

Be cautious when you buy something here they use the cheapest/shadiest delivery people possible. They were supposed to assemble something for me, but instead they were casing my house for something to steal. Its sad you can't find honest people anymore.

Terrible experience waiting 4 to 6 weeks then they deliver me a broken couch and it would not recline had a bent frame so I rejected the couch and they told me I'd have to wait 4 to 6 weeks for another one so I told them to return my money and they said ok but when I went to the store to get my money back they told me I would only get $600 back of the $859 I paid because I didn't expect the broken couch or re order another one it's ridiculous they basically steal money from people it wasn't my fault the couch was damaged but they didn't care very rude and unpleasant to deal with I will never ever shop there again.

This Ashley store is TERRIBLE! The staff and customer service couldn’t be worse. I bought a chair from them and it took them 9 months to deliver it! When I would call to ask about it the phone would ring for no less than 10 minutes each time I tried to call. When they would finally answer they would blame Covid and hang up on me. Eventually they stopped answering my calls. So I called corporate. A very nice representative and I attempted a conference call with the manager of this store but as soon as my name was mentioned they hung up. I will never do business with them again and strongly advise everyone to shop elsewhere.

UPDATED! We received the delivery after 3 failed attempts. The bed frame broke as my 5 year old daughter slept in the bed. (It was put together incorrectly by Ashley delivery men). Ashley’s Furniture never came out to fix it or refund or replace the frame. They also gave us a different mirror for the dresser; a much cheaper one that doesn’t match the set. We called everyone under the sun and no one helped us. After paying $2000+ we received no refund as Ashely DOES NOT REFUND ANYTHING! They said they use a 3rd party to deliver and install and they won’t take responsibility! We had to buy wood and make our own bed frame as we can’t afford to buy a new one as we spent $2000+ on furniture that is cheap! PLEASE DO NOT SHOP HERE!!!!! ASHLEY take responsibility!! We are unsatisfied customers and want what we paid for!! It’s been a horrible experience. I am going on 24 weeks for a bedroom set for our 4 year daughter. We still haven’t received it. Customer service is rude and unprofessional.