Ashley Store | Lancaster, PA 17601

Love the store, not the style of furniture that I like, I gotmore of a modular sectional but this store is well organized sales people.

I purchased a bed, nightstand, mattress, and mattress pad at this Lancaster location for my daughter. I was told by the salesperson when I ordered it that, “your order will be delivered “. This was perfect, as I don’t live in Lancaster. On delivery, I was informed that the mattress pad, is not included in delivery, and that the store would contact me to pick it up. On receiving the call, I asked if it could be mailed to me, as I did not live in Lancaster and it didn’t make sense for me to drive there solely for a mattress pad. I was simply told “No” they would not do this. As such, I requested that they refund that portion of my payment, and I would just purchase a mattress pad online, to which I was also told that the only way they would refund me was for me to drive into the store and give them my credit card. Next, I called customer service, who “escalated” the issue and was to call me back to me in 24-48 hours. One week later, when still I had not received a call, I called again, and was told, “It doesn’t matter what our employee told you, our policy is that we don’t deliver mattress pads, and we don’t refund credit cards unless you drive to the store”. Ashley Furniture is the epitome of all that is wrong with customer service (or the lack, thereof). I will never again buy from this company, will never recommend them, and will go out of my way to let others know as well!

Janette was amazing for us buying our couch! Would highly recommend her to anyone!

Lauren was amazing in helping us, very professional, and answered all of our questions, gave us the attention we needed to purchase of furniture and very detailed in all the information we need. Thank you Lauren!!!

Do not do business with these people, their location in Conshohocken, PA sold me a faulty mattress and refused to honor the warranty. The box spring and mattress have only lasted two years.

Lauren was fantastic in helping me select new furniture. She went beyond what I expected to make me feel welcomed & comfortable with my selections. Everything went smoothly & I'm very pleased with service & results.

Paul was so patient and fantastic to work with!

Had a great experience with Devin today, he was so helpful and informative when making our new sectional purchase. Would highly recommend him to anyone looking for new furniture!

Devin helped us find a couch that we love and we couldn’t be happier! Thank you for a great experience, we highly recommend stopping in and seeing Devin!

We had a fantastic experience at Ashley. We were greeted immediately by Devin. He was very friendly, informative and he helped us narrow down a perfect pick for us. Definitely will be back!!