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Ashley Store & Outlet Mechanicsburg, PA
Ashley Store + Outlet
Store hours
Open today: 11:00 AM - 07:00 PM
About Ashley
The Ashley Store + Outlet in Mechanicsburg, PA represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
Ashley Store + Outlet of Mechanicsburg, PA is committed to being your trusted partner and style leader for the home. This commitment has made Ashley Store + Outlet the largest furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley Store + Outlet location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley Store + Outlet, we celebrate being home with you. Our locally owned and operated Ashley Store + Outlets are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley Store + Outlet showroom today.
In-store offers
What our customers say
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James was a huge help!
Fantastic service. Shaq was an amazing salesman. He helped us with everything we wanted. Very quick service
Great furniture selection! We found exactly what we were looking for thanks to Nathan!
Shaq was awesome. Spent a ton of time until we could choose what was right for us. We had tons of questions took time answering everything. Ask for Shaq
James is great!!!
Shaq was amazing to work with! Very informative and personable - definitely recommend and will visit again for future furniture needs.
Peggy was a super attentive sales lady who answered all our questions, helped us find the perfect mattress, and get a price we love. Highly recommend visiting her anytime you need furniture!
Shaq provided excellent service. He was helpful, friendly, personable and available without being pushy. Thank you Shaq! We'll be back.
Peggy at Ashley Furniture was a treasure in helping us find the perfect sofa.
Great experience with everyone here at this location!
James and Chris were very helpful and patient with us
James and Chris were awesome!
Always a good experience. James was great to deal with!
Awesome service !!!
Visited Ashley Furniture on Black Friday and Nate helped us get a great deal on our new reclining sofas! He was super personable, helpful and knowledgeable which helped me narrow down my decision since there were many great options to choose from! Very excited for it to be delivered!
Nathan was excellent. Gave us full attention and helped us get what we needed.
Peggy was very helpful, and understanding. After I had changed my mind on everything I had told her I was looking for, we found a great piece of furniture.
Above and beyond customer service!!!
Ask for Sean Shockley (Shaq). He is very pleasant and attentive to your needs
Shaq was a legend and i love my couch. He did greatttttt!!!!!!!!
Ashley furniture was great, we had a great experience with Shaq. He helped us find the best fit for our living room
Shaq was great to work with and helped us find the perfect fit!
We worked with Shaq to find the perfect couch for our space! We had some limitations with sizing having a smaller space and Shaq went above and beyond to find exactly what we needed. He was patient with us and very thorough but also let us have some time to look around to make our decision. We highly recommend Shaq!
Shaq was wonderful to work with and helpful throughout the full couch buying process.
Shaq was great!!
Our salesman Shaq ⭐️⭐️⭐️⭐️⭐️was amazing! My husband of 34 years and I needed a new sofa and Shaq handled the negotiations between my spouse and I like a pro. I’m not an easy buyer, very choosey. He was so patient. If you think customer service doesn’t exist you’re wrong.
Very courteous and helpful salesman. Shaq was great to work with!
Our salesperson, Terry, was EXCEPTIONAL and really was the deciding factor in our choice to purchase from Ashley. Looking forward to receiving the furniture which had a quick delivery schedule. The furniture was in stock which was a factor for us as well.
Shaq at the Ashley’s on Carlisle pike is an excellent salesperson and we so enjoyed working with him. He was very personsable and they are lucky to have him. Looking forward to working with him in the future.
James was very helpful in providing us with lots of options both available in the store and online.
Shaq was excellent to work with. Allowed us to browse the store but was right there when we had a question.
James was SO helpful with finding the perfect couch for my new apartment! Will definitely be back for future purchases! ☺️
I’m not one for sales reps. But, gentleman was nice, not pushy, helped us find what we were looking for and had fun conversation during the shopping experience. How all shopping should be
Nathan did a great job helping us pick out a couch. He was very patient and informative! Will be coming back when we need something else
Nathan in Ashley Mechanicsburg was very helpful in our purchase of our new couch. He helped make decision making easier and was helpful with informing us of the costs of any changes we made to the order. Great customer service and great attitude. -Isaac
James was great and help us with everything
Peggy C. Was a pleasure to work with. We made our purchase in less than 30 minutes and the staff made the experience enjoyable.
Shaq was amazing! Very knowledgeable, helpful, and patient! Highly recommended!!:))
Peggy from Ashley was professional, helpful, friendly and efficient. Great experience ordering a piece of furniture.
Nathan was efficient and professional! Highly recommend!
Nathan was very friendly and extremely knowledgeable on the the living room sets we were looking at. The store was exceptionally clean with good lighting and well organized. The entire staff was welcoming and friendly.
Sales associate Nathan was very helpful and explained the many options that were available based on our choice. Overall good experience.
Shaq performs outstanding customer service and helped me immediately with changing my order
I have had an absolutely HORRIBLE experience with Ashley Furniture, specifically in regard as to delivery. My first delivery team left trash in my home and a razor blade on my sidewalk where small children walk to and from school. And yes, I know it was there blade as it was from a Purple mattress which was one of the items I had delivered. Now, I’m waiting for another 5 hours on a different day for delivery of a damaged item. The Corporate Customer Service manager named Wade has told me it’s my problem. DO NOT BUY FURNITURE AND USE THEIR DELIVERY SERVICE!
James Sims a furniture consultant was excellent! And the store manager was very helpful as well.
Peggy was very helpful!
Ziha was wonderful, her guidance through our bed frame shopping was great! I highly recommend going to ashley furniture store.
James was awesome! Super helpful.
My husband and I have bought furniture for our home, and also bedroom furniture for our grandchildren, from Ashley Furniture for over 12 years. We’ve been very pleased with each furniture purchase and especially love shopping at the Mechanicsburg location! The store is so nice and clean with plenty of beautiful furniture to choose from and friendly and helpful store associates. Recently, we had the pleasure of meeting Ziha Duffie, Furniture Consultant, during a visit there. She greeted us with a beautiful smile and was very welcoming. We were looking for a lift chair for my elderly father that day to replace his current one and Ziha immediately showed us all of our options and answered some questions that we had. She informed us of the warranty and delivery information and in no time we made our decision. She made everything super easy and we really appreciated the opportunity to work with her. In the future, should we have any other furniture needs, we will definitely be going back to the Mechanicsburg store and will definitely ask for Ziha to assist us. She was very friendly, professional, so easy to talk to and we thank her for making our experience an enjoyable one!
Nathan was very helpful, knowledgeable and not pushy at all.
Shaq was an absolute pleasure to work with and made my furniture shopping experience an easy one, and I highly recommend anyone to work with him!!!
No pressure. Very accommodating and easy to work with. You
James was awesome!!! We came in and td him what were looking for. He showed us a few things, but the very first item was what we were in love with! Got a great deal too!! Thanks James!!
Thanks Shaq! Because of you we found the perfect bedroom furniture.
Ava is fantastic! She understood the vibe we were going for and helped us with info about materials and delivery dates. She made sure we got the running sale % aswell!
Nate and Sara were very friendly and helpful!
Peggy was very helpful. Moving into a new apartment can be stressful and Peggy made things quite a bit easier. We will be back to work with her and recommend others to work with her too!
Friendly gentleman (Nathan)
Awesome - everyone was very friendly and helpful
Shaq and Sara were great! They knew we were on a mission and helped us when we needed it! We are repeat customers of Ashley’s furniture and this was by far the easiest most pleasant experience!
Shaq was patient and kind. We would work with him again.
My wife and I were helped by James S. who made deciding on a couch and some other pieces so easy and painless. Couldn't have asked for better help and a low pressure, relaxing experience.
James was very helpful and took the time to listen to our needs. We are returning customers and love the way we have been treated by Ashley furniture. James was able to find us the pieces we were looking for and we are very pleased!
Shaq was very friendly and helpful and patient.
Peggy was absolutely amazing! Got us exactly what we wanted! Thank you!
My husband and I just purchased a couch from Ashley's, and the experience was great. Our salesman, James, was incredibly helpful throughout the process. He asked us questions about what we were looking for and the space the couch would be going in. He made several helpful suggestions based on what we told him, without being pushy or trying to get us to buy something specific. He is very knowledgeable and we would definitely buy from him again when we need more furniture!
We had a wonderful experience with Shaaq! He was totally professional and extremely helpful!!!
Shaq was beyond helpful today! If you are in need of new furniture I would definelty go to Ashley’s and ask for him! Great guy! Thank you!
James was very helpful with picking a rug! Briel was great helping get the purchase finalized! Kudos to them!
Shaq was great. Very helpful. He was nice and personable.
Ziha was my salesperson she was very very patience with me during the hours I was here Ask for her
Shaq had great energy and was really enjoyable to work with. Bought some nice stuff and had a great experience
Good
James was so patient and very helpful. Thank you!
Terry was absolutely amazing with all of our purchases! She was so patient with my indecisiveness and so helpful!!
James was helpful and very patient!! Wonderful Experience for our first time here!!
Very professional and accommodating to our needs as far price and delivery timeframe
Go see Shaq! He was very patient with our indecisiveness and worked with us on price.
Excellent! Nathan was great!
Shaq was attentive and adaptable while I made up my mind. Great salesman to work with.
Nathan and Sara were great Very friendly and helpful I had brought a chair from regency to match table. They did a lot of work. Spent alot of time with me. We're not pushy but explained options. Very pleased
Shaq was the man!! Great guy to deal with!
Shaq was an exceptional salesperson. Very honest and helpful, would highly recommend!!
Needed an end table to complete our room that just was redone, found it here at a great price, looks great.
Nathan at Ashley’s in Mechanicsburg was very helpful and got all the patience for me in the search for a sofa, he gave me information I needed to make my final decision!!!
It was awesome. The staff was very helpful.
Shaq did an amazing job! He was very helpful assisting me with the purchase of my new, beautiful couch.
James was amazing. He helped out throughout.
We had a great experience shopping for bedroom furniture at Ashley Furniture in Mechanicsburg, thanks to Nathan. He was helpful, friendly, and gave us space to browse while staying close to answer questions. Nathan also secured the best deal for us, making the visit even better.
James was extremely helpful directing us to the living that fit my life
Sandy was great, thanks!
Shaq was great! Very personable and willing to work within our needs.
Ziha was very helpful and professional and I enjoyed my experience! I can’t wait for my new living room set!
James was super helpful. Made the whole experience effortless.
Sandy was wonderful ! We were greeted with a smile and she was easy to talk to. She followed through on price. She was a pleasure to work with.
My experience was very good. Helpful sales lady. She was very patient and polite with me. Am excited to get my furniture and enjoy a comfortable chair.
amazing service guys came and delivered and set everything perfect. 👍🏼
Shaq easily created the easiest and simplest furniture buying experience you could ask for. He helped me get a great deal on the furniture I bought and was helpful through the entire process. I even came back a different day and he remember me and my needs. Great service! And a shout out to Mandi for helping me seamlessly through my buying process and answering all of my questions!
My sales person was Sandy Sprecher and she went out of her way to get the info on a bed I purchased! Very pleased!
Sean was great to work with and made the sale quick and easy.
Thanks Shaq for helping us find our coffee table!!!
Shaq was amazing and answered all of my questions and concerns. He helped me find exactly what I was looking for. Thanks Shaq!
Shaq was awesome to deal with!! Very nice set up and i highly recommend this Ashley Store!!
Shaq, our salesmen was fantastic. Sara the manager was equally fantastic.
What an enjoyable experience. Nathan went out of his way to make sure we got exactly what we wanted. We will definitely look for Nathan when we look for other furniture.
Peggy was great to work with!
Nathan was helpful and not overbearing. He was able to price match the online pricing and provided me a wonderful deal.
Shaq was amazing and we had such a great time. walked us around and gave us lots of options. worked well with his entire team. We are super appreciative!
Nathan Garner was very nice and took the time to show us different kinds of chairs in our price range.
Great customer service. Worked with Donna and Shaq to close on a comfortable sleeper/sofa. We will be back for our next purchase!
Found the perfect couch at Ashley Furniture thanks to the hard work and patience from Ava!
Great service and answered all our questions! Very good pricing and overall experience! Sean was wonderful and very helpful!
Shaq was phenomenal! he helped us find exactly what we needed to make our forever home special. if you need furniture come see Shaq, He will hook you up!!
Very friendly. Very knowledgeable. Patient with us as we asked many questions. Offered great countered perspective.
Shaq was very polite and easy going. No pressure when looking around. He helped us out in getting a great price and got us a good set of furniture for our new home. Thank you so much!
Shaq was an amazing salesman! He was able to find exactly what we needed!
Shaq and Skyler were fantastic and made sure we were well taken care of!
ziha was very knowledgeable and took her time to assist me during the busy labor day sale she asked what i was looking for and showed me options that suited my needs thank you and excited to receive new sofa in the near future!
James did an amazing job!
Peggy C. was extremely helpful and patient as we selected what we needed!
Terry Rutter was absolutely awesome in helping us with our decision making on our purchase of our new living furniture. She was very patient with us and very friendly.
Ask for Shaq! He was so helpful, friendly, and knowledgeable!
James was great! His suggestions were very helpful!
Nathan was awesome
Sean was amazing! Thank you for helping us find our son a bed
Sean was great and super helpful and helped us quick and efficiently
Great experience at the Mechanicsburg store today! Sandy was a great help, and so was Skylar.
James was very professional, patient, and helpful with a wonderful sense of humor. Thank you!
Shaq was very helpful! He was wonderful to deal with. We would recommend going to see him for your next purchase.
Go real estate amd. compliance and law!!!!
We were just in the store and after being stressed to the point of having a headache, Shaq helped us and went beyond. I highly recommend having his help. He was courteous and so helpful and made our shopping stress free! Thank you Shaq!
We recently purchased a new couch, and James was an outstanding salesperson throughout the entire process. He was knowledgeable, patient, and attentive, helping us find the perfect piece. His professionalism and friendly demeanor made the experience enjoyable and stress-free. If you’re in the market for new furniture, I highly recommend working with James!
Shaq listened to my needs and brought me right to the relevant choices in the store. Excellent service!
I had an amazing experience with Ashley. The guy Shawn helped me out a lot! I really appreciate him!
Shaq was an exceptional staff and was very helpful and knowledgeable!
I worked with Nathan at Ashley Furniture on purchasing a new Bed. He was very patient and had excellent customer service
Peggy was incredibly helpful in selecting the perfect dining room display and accessories! I'll work with her again!
Fantastic to deal with , super helpful and polite 10 out of 10
Shaq is awesome!
Purchased a sofa from Shaq. He was great to deal with and took care of me quickly and even price matched the sofa from the website.
Shaq was super helpful and informative! He assured us with finding our living room furniture!
James was absolutely amazing!! Went above and beyond anything we could have asked for.
James was above and beyond fantastic. We were just looking today and he showed and tested mattresses with power bases for us and we will for sure be back to buy one with him this weekend! Go see James, he is the best sales person at a furniture store I’ve ever met!!
Mom could have kept her antique table, but for the chairs. I was disappointed about the seam in the dining room table for the money she spent, which was well earned with her working at the CIA, and dad 30 years in the Army Corps of Engineers. Apparently I can't add the photo.
Sean worked with us over the course of an afternoon to find us a couch. He is really nice, prompt, and accommodating. He fielded my wife and my questions before and after the sale, which was also really appreciated. We went in after months of shopping around, and finally got what we were looking for!
James was great helped us get our coach today. Great Customer service and very knowledgeable on the furniture. My husband and I are very happy.
We were looking for a specific piece of furniture and Peggy helped us and we were back out the door in half an hour. AWESOME!!!!
James at Ashley’s in Mechanicsburg was fantastic! Patient, kind, knowledgeable, accommodating and overall friendly and great to work with!
John was knowledgeable was able to direct us to exactly what we wanted. Highly recommend!
James was helpful and courteous.
I had a pleasant shopping experience at Ashley’s Furniture store. Axel was extremely helpful. He explained the benefits of different mattresses, and he was polite and patient. I also appreciated his sense of humor. If you're looking for furniture in Mechanicsburg, PA, be sure to ask for Axel.
Sean was very helpful. All the staff were welcoming and willing to help when we needed it.
Wonderful customer service! Our first time at Ashley’s and found everything we were looking for with the help of Shaq. Helped us find what we wanted and was patient with our 3 kids in tote. Highly recommend and will be back for other items in the future.
Employees were very helpful and knowledgeable!!!
James was very helpful with my experience buying a nightstand!
Axel and Terry were amazing!!!
We worked with Sean and he was absolutely phenomenal ! He came in on his day off to work with us the next day and get us the best price on the entire set we wanted. We plan to come back and work with him for our next purchase as well. Everyone in their store was helpful, friendly and made the process easy ! Thank you Ashley’s
Shaq was super helpful with helping us pick the right couch for our family. 10/10 great customers service and very knowledgeable.
Shaq was great to work with! He was super friendly and made sure that we got exactly what we were looking for. Definitely recommend coming to Ashley’s for a great selection of anything you could be looking for.
Terry Rutter was a fabulous sales person. She worked with me to find a price that worked for both of us.
Called around 7:30 after stopping at Sam’s club and value city to ask if they had queen size mattresses that we could leave with tonight, and were told yes. Got there they asked the budget and were able to provide excellent customer service. We found what we were looking for and more at such an affordable cost. The staff was super friendly and put up with our shenanigans while it was close to their closing time. Highly recommend!
Appreciated Shaq he was very helpful!
Great experience!
Shaq was great to work with. Very personable and patient while we consulted with a family member. He even modeled the sofa to help us decide if it would be comfortable for a family member. A great experience!
Amazing quick service!
Shaq was very friendly and helpful, walked us through the whole process!
I worked with Ava on my furniture selection and she did a great job of helping me out with any info I needed and made the process smooth. She did a great job.
The whole team @ Ashley's was awesome furnished my whole house there! Nathan was awesome ..took his time to help us on each piece we choose
Very friendly was well knowledgeable and took there time with us for our purchase would definitely recommend!!!!!!!!
Had an awesome experience at Ashley’s. Shaq was great to work with.
Peggy was very helpful!
Bad communication. Condescending management with horrible personal skills. I had to pay an additional $900 and lost over 100 points in my credit score because they're not good at their jobs. Don't recommend
James was very helpful and made the process fast and easy
The folks - Terry in Sales and Skyler in Management - have been great getting me outfitted with new furniture for the house. And, when the new mattress didn’t fit my needs, they worked hard to get my mattress exchanged for something that fit my needs perfectly. The furniture at Ashley is about what you expect - decent mid-grade quality that will generally wear well. Price to value is definitely there. Even better when you can catch a good sale.
Skyler and Axel were awesome! Would recommend the customer service at this location for sure.
Axel was helpful and kind!
Sandy was amazing. Great to work with and helped us with so much.
Axel was a big help in finding us the perfect couch and getting us a great deal.
Nathan and Jason were very fun to work with and knowlegable ….they really helped with what I was looking for
Nathan helped us try out all of the sectionals we needed until we found the perfect one. He went through and checked configurations for each sectional we looked at! He also helped us figure out what mattress type we want to purchase in the future. When you need to make a furniture purchase, go to Ashley and ask for Nate!
Peggy was great! Love my new chairs!
Peggy was very helpful and friendly in showing us around the Mechanicsburg store. Very down to earth and honest about pricing.
Peggy was AMAZING! She was a great help, and her pricing was exact to what we ended up paying. We are very happy with our purchase!
Peggy and the whole team was extremely helpful in obtaining a new couch! They were able efficient and able to explain financing and make the process smooth.
Terry Rutter was amazing at Ashley Furniture! We came in as a newly couple moving out and she was very helpful in helping us find the right choice and price!!
Peggy C. was a fantastic sales associate. She listened to our needs and understood our requirements for the pieces and type of fabrics we required. I highly recommend using Peggy for all your furniture shopping needs at Ashley! - Jessica A from Mechanicsburg
Peggy was very helpful and knowledgeable. She helped me get a kitchen table and chairs. We actually did a different chair than what was paired with the table. She completely understood what I was searching for and helped me find something with a reasonable delivery time. It was also very quick and easy. 2nd time purchasing from this Ashley. There's a reason I went back. Thank you!
James was great and provided awesome service!
Sean L and Tony were phenomenal with their knowledge on products and are genuinely kind people - my husband and I came here for the first time with an idea of what we wanted but not knowing where to start. Sean and Tony helped us explore options and make a decision we are both happy with. Thank you both for taking the stress out of our decision making and it was a pleasure meeting you both.
Friendly service from everyone..really impressed with customer service.
Axel was great in finding us exactly what we were looking for and made us laugh along the way. Tony, the general manager, is a people person who for sure values his customers!
James was fantastic!
I had the most wonderful buying experience with the consultative skills of sales professional Peggy and her expertise. Additionally, Skyler’s incredible finance expertise and flexibility made the experience a pleasure. Further, Mandy’s gracious customer service knowledge on consolidated delivery put the final touch on an outstanding shopping experience.
Axel was an amazing salesperson. He listened to all our concerns and showed us the options they had available. We came out with the right furniture for our family. I highly recommend Ashley's to anyone looking for furniture.
Amanda was wonderful to work with. She was patient and extremely helpful. Amanda’s knowledge of mattress helped us select the best one for us.
Great experience with peggy
Amanda was very helpful in explaining the differences and features of all the couches we considered. Excited to receive our new couch.
10/10 would recommend Ashley’s! Had a great experience and was able to get the best deal on a new mattress!
Quick, seamless experience. Very professional and friendly staff that were willing to price match. I look forward to doing business with Peggy in the future, no pressure and very easy to deal with!
Peggy did a great job helping us and assisting what mattress works best for our needs! Best pricing to competitors as well.
Axel and Tony were very helpful during our visit. Bringing a 5 year old with to a furniture store is no small feat, but they made it seamless!
Axel and Tony were great! Very friendly, personable and willing to assist to help me get a couch that I really wanted. It was an overall excellent experience!
James was amazing! He was patient during our multiple visits to help us find the perfect sofa for our basement.
Great customer service! Peggy was very nice and helpful!
James was helpful, respectful and funny! The General Manager gave my husband and I a sweet compliment and a military discount, which we appreciated. Great service and good deal!
Peggy in Mechanicsburg was very easy to work with. We are very happy with her.
Nice showroom. Nice sales staff. Delivery sucked. Steve dropped the coffee table, broke it, and tried to laugh it off. His co-worker was able to repair it. I attempted to call and complain and could get in touch with no one. Apparently, they contract out their delivery.
Working with both the sales rep Amanda and the general manager Tony, was a very pleasant experience. Amanda listened to exactly what we were looking for and both Amanda and Tony were willing to help us out with anything and all questions we had. I would absolutely recommend working with their team!
Axel was a fantastic sales person. He helped us getting a chair for our new house and entertained us the whole time
We just purchased a really nice recliner chair today from the Mechanicsburg PA store. Nathan was extremely knowledgeable, helpful, and a pleasure to work with. Seanie also helped us and was equally as professional and did a great job. We are extremely satisfied with our experience today and are looking forward to the deliver of our new chair! Thanks to both of you!
Amanda helped us buy a new bed frame and mattress today. She was great and knew her stuff! And she saved us from having to shop around anywhere else!
Sandy & Skyler were AMAZING!! The best sales rep and manager I’ve ever dealt with. They really were about helping us get the best bang for our buck. From the moment we walked through the door, they were helpful without being pushy, but making sure we really felt cared for. I’d give more stars if I could!
Great experience, sales clerk got us just what we wanted……
James helped us find a beautiful bed frame that we love! Will be back!
Axel provided outstanding customer service. He was very professional, knowledgeable & friendly. I would highly recommend this location to anyone who is in the market for new furniture. Tony (GM) was also amazing to work with. They are truly an asset to your company.
James is extremely knowledgeable, personable and a pleasure to work with. He ensured a seamless and pleasant transaction! Well done.
Amanda was the nicest salesperson for my wife and I.
James did a great job helping us find the perfect dining room table and at the right price! Thank you!
Sandy was very helpful and helped us get the best prices on our set
This store is best especially Amanda she is very nice and kind. She helped a lot to make our house like a heaven.
Terry was an amazingly kind and resourceful sales person. Her easy going personality was helpful in us finding the perfect sofa for our home without feeling like we were being pushed into one decision or another. We went in several times to compare and she graciously helped us every time. She also helped us get a great deal as well! Thanks, Terry!
I came in to find a budget friendly couch and Sean helped me find it. He answered my many questions patiently.
Amanda is very helpful and a great salesperson.
Easy sofa purchase.
Sean was great! Listened to what we wanted and showed us multiple options. He made the whole process easy and worked with us. Skyler and Tony helped get us a great deal and we’re so happy we were able to get what we needed for our new home. Thank you so much!
Peggy assisted me with bed frames and then Tony helped me with picking out a mattress. They both were great, they showed great patience and answered all of my questions. Tony helped me get an even better deal on my mattress and bed frame. Peggy listened to my questions and concerns and was sensitive to help me talk through them. Great team at Ashley! Making a large purchase like this is stressful but with their help I felt much better and much more at peace about it knowing I'll sleep better. Highly recommend this place and the help of Peggy and Tony!
James helped me out, personality was off the charts!
There is something for everyone and every room.
Amanda was the best! She was very patient, kind and helpful through the whole process.
Amanda was extremely kind and patient from beginning to end. Thank you!
Sandy was incredible help first thing once we walked into the door and while making our purchase. Will definitely come back to work with her again.
Had amazing service from sandy, was able to purchase a nice couch at a great price.
James and Tony were very helpful with working out a deal on a sofa. He took our time and stayed late to work with us. They were patient, knowledgeable and very helpful.
Axel and Skyler were awesome to work with! Got an awesome deal!
Excellent customer service! Stop in and see Amanda she was very helpful and knowledgeable and helped me find exactly what I needed.
Sandy and Skyler were both an absolute joy to work with! Sandy helped us find our perfect couch and made us feel very confident that it was the right one for us. Skylar and Sandy were amazing all through!!
My experience in the store was great thanks to this sell man Axel he gave me so many options to get the items that I wanted. I’m grateful for that. :)
Axel was great , he was really interesting on what we were looking for and helped us find what we really needed. Also, he showed us the amazing mattress that they have in there that I’m thinking to buy. Great experience choosing my furnitures
We had an excellent experience at the Ashley Furniture in Mechanicsburg, PA. Peggy was incredibly knowledgeable and helpful. Shopping for furniture with children can be challenging, but Peggy was patient and engaging with our kids, making them feel valued. Thanks to her, our visit was smooth and enjoyable. We highly recommend this store and will definitely be returning customers.
Terry Rutter did a great job helping me find what I needed and she was very nice.
Will and Nathan were very helpful and knowledgeable. Had answers whenever I had a question. Thanks guys!
Had a great experience at Ashley’s Furniture with great assistance from Peggy and Tony and buying my first bedroom set!
Today we went to Ashley Home Store on the Carlisle Pike. We bought a recliner for my fater-in-law and a couch and love seat for us. Our salesperson, Amanda, was very helpful and an excellent sales representative. She worked with us to get us the best price. This was an enjoyable experience for us.
Peggy was amazing! Thank you for all your help!
Great service. Personable. Very detailed and thorough.
Sean was great!! Worked me up a great deal!
Axel was amazing and super helpful! He helped me pick out a new sectional that is definitely an upgrade on what I had. He also helped me get the best discount and was able to answer all my questions knowledgeable.
James was awesome to work with!!
Miles Beatty was so knowledgeable and he answered every question that we had. He made our experience with Ashley a great one! We will definitely be back! Thank you Miles!
Worst place to buy furniture from a lot of delays to your order and poor customer service. I do not recommend James as he is not a man of his word. The worst experience I had in my life was in your store.
Amazing customer service, friendly, and helped me find the perfect piece of furniture. Great deals as well.
Quick, easy buying process. Customer service was amazing. Thank you Sean!
Peggy saw us walking around on a busy Memorial Day weekend and stopped to ask us if she could help us. She found us the perfect size tv stand and even ask if we could have the floor model. We didn't have to wait weeks for it. She was awesome!
Thanks to Peggy and Tony for their help today! They took the time to listen to my needs, tailor the mattress and base to what I truly wanted, rather than just making a sale. Appreciate that and a reasonable price as well as 0% financing- all made it worthwhile!
Terry was so helpful and patient with us. It made everything so easy.
We were told we could pick up our furniture at the warehouse. However, the warehouse is closed on Mondays. They would not make any accommodations
I walked in today with an online price and the guys there took good care of me and they matched the price and the free shipping. Thank you for Sean and Tony for the great help!
Sean was extremely helpful and we found exactly what we wanted ... Thank you for the experience
Amazing experience at Ashely’s furniture. We were treated well and listened to while we shopped and picked out the furniture sets we were looking for. Our rep, Peggy, is excellent at listening to what we needed and making the best recommendations. You need to go and work with her for the best experience. Keep up the great work! We appreciate you and your team for everything!!
Pegg was very helpful and made our purchase easy. We will definitely be back!
James was really nice and helpful. Was able to provide all the information we needed
James was a great help for us today! Very friendly, funny and knowledgeable!
James was funny! Great service.
Axel did a great job and was so helpful! Tony was also a great manager and gave me a great deal.
James was a massive help in our search for a forever bedroom set. He was extremely personable, friendly, & very knowledgeable. He was able to work with us on a price that would work for us and we are very excited to work with and purchase from Ashley furniture.
We walked in with an idea of what we were looking for, but not really sure we were going to officially purchase. Terry R. Greeted us and was so kind! She was not pushy with the sale and listened to what we were looking for. When we found one we liked she gave us all the details to make our decision and we walked out making the purchase super happy with our decision and the service received!
Amanda gave us the wrong information and our furniture was not released on time even though our check was cashed and money withdrawn. When we tried to cancel the order no clear directions were given on how to cancel it or how to get our money back. One employee told us over the phone to drive 40 min to the store to handle the paperwork. When we got there he was gone and we were told they didn’t handle that at the store. If you buy from here get everything in writing and once you pay don’t change your mind. Customer service was awful! Corporate phone # goes straight to India. You can’t talk to anyone in the US.
Amanda was very pleasant, showed us exactly what we wanted, and completed the sale. No need to shop elsewhere.
Axel did an awesome job helping me out with finding a recliner rocking chair!
Salesman Sean London guided me thru the store and showed me products that are good products that didn’t break my bank. Seanie filed my paperwork very quickly and efficiently I had no problems at all. Great team here at Ashley’s
Patient, informative, and very helpful!
Grant was such a knowledgeable sales person and showed us many options. We are so happy with our selections!
James was super helpful and has a great sense of humor!
James was super helpful when we stopped by!!
Very friendly and helpful.
James is absolutely INCREDIBLE!! This is the second time coming back and he’s helped us purchase many items already. We are looking forward to the next time coming in!
Gracie and James were very helpful with the purchase of my new sectional. Quick and easy process, and kind staff! Would definitely recommend this store.
Sean took care of us quickly and matched our needs. We are very happy with our purchase and would recommend him to anyone.
James was phenomenal, and doesn’t need a haircut. We like beards.
Axel was great. Super down to earth and super helpful!
Sean was very helpful in finding the right pieces for my home. Great service and hospitality!
Absolutely stellar experience with James buying a bed. He made sure to not make us feel pressured and was very very helpful the entire time. His service was great, the store has a lot of stuff for different tastes and is clean and comfortable. Worth going to again next time I'm needing new furniture.
Axel was extremely helpful
Loved my experience at Ashley in Mechanicsburg. Sean was so helpful and personable. I will definitely be back again.
Sean was awesome with helping me today!
Miles was so kind, helpful, and a great listener. He helped us step up our furniture game to the next level. Thanks for your help Miles!
(Translated by Google) Axel is an excellent employee, excellent treatment (Original) Axel es un excelente empleado excelente trato
Everyone was super helpful and friendly. James helped us find the perfect furniture set for our home!
Axel Ortiz was very helpful, patient and knowledgeable. Along with Gracie and all of the staff. Thank you for being so accommodating towards my wife and I. Tough moving and uprooting onesself. Replanting in another area. Mechanicsburg is a nice place and all the people we have encountered have been super freindly. I would recommend Ashley Furniture to anyone. Thank you Jenny and James Bertolet
Had a great experience shopping for new couches tonight! We were looking for good cheapish couches to get us through our current puppy stages. Peggy was our sales person, and she was super helpful and very personable! We were not planning on buying tonight, as we were just "looking", however, we just couldn't say no! Shannon helped us during check out and to set up our delivery. She was very pleasant, and was quick and efficient! Definitely will return for future needs!
Sean was able to help me very quickly on finding the furniture that I was debating for my new apartment. He also helped me understand the financing options and found me the perfect couch and swivel chair. In addition to, the delivery is great for me since I live alone and do not have anyway to just take with me. It's very convenient to just have it delivered to my apartment!
Had a great experience! Love our new couch and rug
James was very informative and helpful during our visit today. Thanks, James!
James was an excellent help with picking out a new mattress.
Axel was very kind and knowledgeable!
Great experience with very helpful staff!
We loved Miles he did an amazing job bringing our dream living room come true. Thanks Miles!
10/10 overall experience. very friendly, helpful and knowledgeable staff!
Had a great time with axel Santiago looking a furniture. Wood definitely would recommend.
Miles was a great sales guy. He was thoughtful kind and very helpful. He worked so hard to make our dream living room come true for our family.
Axel Santiago was a great guy to get the job done.. he helped me with what I was looking for I will definitely recommend him and the store.
We worked with James in getting a new couch and he was extremely helpful and knowledgeable! I would definitely purchase from this location again. Overall, a pleasant experience. Thanks James!
Thank you for the great service James!
Peggy was great to deal with!
Brandi
James was very helpful and informed, excellent customer service!
Ashely’s is our favorite furniture store for couches. Our saleswoman, Peggy, was great to work with. We came the first time and didn’t buy anything. We came back a couple months later and she remembered us and helped us find everything we were looking for! Thanks Peggy!
Axle was very helpful, he got me the dresser that I really wanted when I come back gonna be asking for him
Peggy was excellent to work with for our couch and table search. She was not pushy and made the experience easy.
Axel was a great help to us looking at dressers would definitely recommend
Purchased a mattress at Ashley's & had the pleasure of working with James. He was very informative, patient & cheerful. Was a pleasure! Thank you!
Our salesperson the day we purchased was great. Our experience since then has been horrible! We bought an entire bedroom set and requested everything be delivered the same day since having a bed to sleep in is kind of important. I am 6 months pregnant by the way and my husband is a disabled combat vet. Ashley told us we had to remove all of the furniture from our bedroom before the delivery crew brought the new furniture in. Well they finally delivered it but THEY DIDNT BRING OUR MATTRESSES (2 xl twins to make a king)!!! When we called them they said they weren’t even sure if they were in stock and now they are saying it could be a week before they arrive. I hope they plan to pay my chiropractor bills for having to sleep on the couch. *EDIT* the manager on duty was very helpful in getting us a loaner mattress (albeit one that is stiff as a tile floor) HOWEVER we still do not have the actual mattress they purchased because they're in the wrong warehouse and their "system" has been "down" since the weekend of March 22nd! Apparently nothing can be done until it's fixed. It's unfathomable to me how they are continuing to do business if the system is down.
Fantastic! Terry Rutter is a wonderful salesperson. Always prepared and quite knowledgeable.
Peggy and Miles were great! They helped us to furnish 4 bedroom house in 2 hours and on the budget. Thanks guys!
Easy, clear, painless process with everything explained in great detail. Brandi and the Daveeda were super friendly and accommodating as well.
Brandie was very helpful
I had a great experience at Ashley Homestore. Peggy was a great help.
Came down to get a mattress for our son and worked with Sean and he’s awesome got us a great deal and very nice thanks Sean
Peggy was very helpful. She helped us with the couch and loveseat we looked at and then when we found an option we liked better she assisted us. We also spoke to Shawny over the phone and he was very helpful as well
Amanda provides the best help and service! See her for all your home furnishings needs.
It was great experience, James does good job .
James was very helpful and showed us many sectional options. We were able I find the one we wanted efficiently and the transaction was quick and easy. Thanks again.
Peggy was great, helped us find exactly what we were looking for! Thank you!
Great help finding the right sofas
Friendly, knowledgeable, staff, outgoing, and knowledgeable about products and furniture. I didn’t feel any pressure shopping
Mr. Sean is very professional and transparent. He helped us to find what we were looking for. He showed us the Perfect Bed, mattress and pillow. Me and my husband are pleased to have him as our sales person.
We really got ripped off on a couch we got. It wasn’t as nice as the one in the show room nor is it comfy like the one in the show room, it’s like a completely different couch, it’s extremely uncomfortable, we are not satisfied whatsoever. Wish we could get a refund but it’s been about two years now. Don’t get furniture here
Came in to buy a sofa. Amanda was super helpful with the purchase as well as showing me all the options available to me as well as explaining all of the pricing and discounts available. I will be back again to purchase my next piece of furniture because of her.
Very helpful and knowledgeable.
I received a bedroom set from them. And the long dresser corner was smashed. I called the store immediately and the lady asked me to send pictures. I sent them Pictures immediately. She told me it had to be turned in for a claim which I did not understand since I bought a brand new dresser. It took them almost four weeks for someone to return my call. I called the store at the 2 week mark. I stopped in at the store at the three week mark no one really cared. The lady from The claims department was very rude. Acting like they were not responsible you get what you pay for. She said she had to review it to let me know if they were gonna cover it. She called me back in the same day and offered me $80 to keep it. I told her no to pick it up. They picked it up. To repair it. The delivery guy comes and wants to leave Its setting on my walkway does not want me to look at it and want to meet to sign the paper. He got aggravated that I would not sign his paper until I looked at it. I will never shop there again.
Thanks for your help today!!! I really appreciated your guidance! Looking forward to seeing our furniture in our new home!!!
Sales rep Terry R. was very knowledgeable , personable and professional. Very patient , not overly zealous. Looked at several mattress/bases, before deciding on Beauty Rest Black hybrid with advanced motion base.
I meant to write this review weeks ago. We purchased our bedroom and kitchen furniture from this location. I cannot say enough about Brandi and the manager (I'm sorry I forgot her name). They are true professionals, and we were difficult customers. We couldn't align on livingroom furniture and we ordered and canceled several times. Not only did they refund us our money but they truly wanted us to be happy. Even if that meant they lost the sale. They were very helpful, kind and truly went out of their way to make sure we didn't buy what we didn't want. I highly recommend coming to this location. You will not feel forced into buying something and you are given space to browse. But when you need help, they go above and beyond! As for the furniture, we LOVE our purchases. Good quality and looks great in our home. Thank you to a wonderful team of people who work at this store!
Brandie did a wonderful job. She was very knowledgeable and professional in all aspects of our visit.
Great experience
The salesperson the attended me was very attentive, was paying attention that I would be satisfied
Peggy was great. She was a big help on helping us find furniture for our new home. If you come to Ashley, I would recommend asking for her.
Very Nice and Respectful! Great to work with. There were even some issues with a protection plan and they were able to work through everything with a happy outcome for us!
Amanda was absolutely amazing! She was very patient with me and my boys. She made me feel so comfortable and like she truly cared. I have never enjoyed shopping for furniture so much.
James was extremely helpful and worked with us from beginning to end! Thank you for everything!
Axel was great to deal with.
Thank you so much Sean for all you help. My dad really appreciated everything!!!
Brandie helped us while we were here and she was very nice and attentive! No pressure and very informative. Helped us buy our new couch!
Not pushy…waited for us to look around first. Axel was very helpful.
First time at Ashley's, what a beautiful showroom!! Had a very bad previous experience Terry was wondering , so helpful and experienced. Will definitely be back to see you Terry!!!
I Made Internet order, (wanted to 'old school's) store pick up, but nope, dissapointed only internet.. dissapointing shipping, (a grab & throw box from fed-ex), (not packed well), cheap packing, dissapointed flawls in upholstery beading, see pictures, could have been nice product, But made cheap, shipped cheap, &... That is that.
Peggy was very helpful and didn’t put unwanted pressure on us!
Terry was very helpful assisting us to determine what couch arrangement would work in a difficult sized living room with odd dimensions. Even though we checked various stores, we came back to Terry, as she was the most professional and attentive. She gave us many options to think through and ended up landing us something that would work for the room and that we liked. Very appreciative for Terry’s help in a big decision. If you go to Ashley’s in Mechanicsburg, ask for Terry!
Went here looking for a chair. Found a leather one I liked. Was marked at 890$. Oof. Just my luck, they were having a 25% off sale, so i could get the chair for around 667$. Still would have to pay 60-80$ for delivery though. Decided to punt on the decision. Went home and googled the model of chair- found it on Amazon for 649$ and with free delivery, or 20$ to deliver it to the room of your choice, and of course free no-hassle returns. So, Ashley furniture lies to its would-be customers by marking up their stuff in-store, and then pretending to give a big discount- in reality, this makes it so their purportedly discounted furniture prices are [almost] competitive with other places online (but Ashley's store prices are still more expensive, and they will also gouge you for delivery, and they don't allow any returns after 72 hours and even then they charge a 15% restocking fee). I will never buy anything from Ashley based on their deceptive and unethical sales practices.
Peggy was awesome! No pressure and great chat with!! Always great working with Ashley
Awful. Went in to look for a new bed. Walked around the store for 15 minutes without anyone approaching us to help. Walked past at least 4 workers, who apparently did not want to help. I am extremely disappointed and will not be returning to this establishment anytime soon. In addition, prices for the beds were not displayed well, leaving us to walk out.
It was great, Sean was fantastic and helped us find the right sofa and coffee table. Really worked with us and we will come back again.
Terry did a great job in assisting my needs and I found some great pieces for my home.
Came in with something already in mind, but Jay did a great job answering questions and running numbers. Got a great deal and is very friendly. Highly recommend requesting him if you go in person to the store.
James is amazing!!!!!
The staff really has very little knowledge of the products like you would find from a more traditional sales person. These people are more akin to clerks that follow you around. They're ready to discuss Ashley process related questions, the depth on the products knowledge is not there.
James was helpful and price matched a sofa and recliner. I was in and out quickly. All my questions were answered thoroughly.
Amanda was a terrific consultant in my purchase of two complete rooms of furniture and a top notch mattress and adjustable base for the mattress. What a professional!
Peggy and Daveeda were most helpful and friendly. No pressure
Seemingly more pricey than some other nearby furniture stores, however, I perceived the quality of merchandise to be a little higher. We were fortunate enough to find a sofa in the outlet section, so it was at a lower price point than much of the other options in the store. Salesman was nice and not overly pushy...however, I think he completely fabricated a whole story about his "family" just to try and make the sale. He could've saved his effort for someone else bc we were buying the couch in spite of his tale. I can't say as the store offered anything better, or different, than any other furniture store...we just happened to find what we were looking for, at a reasonable price, before we found it somewhere else. I will reserve judgement on the couch itself until we have gotten it and experienced for a while. One drawback was that there was no option for pickup versus delivery...and there was a fee even though delivery was required. Also, delivery won't be for about a month.
Sales associate James was a pleasure to work with helped me purchase a new TV stand
Great service today and excited to get purchase
Worked with James to pick out our new furniture and he was very helpful from start to finish! I would recommend seeking him out when coming to Ashley’s! 😊
Amanda is great, super helpful. Thank you!
I found a dresser at Ashley online for 349. They wanted to charge me $399 for delivery?? Went to MCBG and Peggy matched the price and delivery was $89. Sold. Quick easy transaction
Ashley was relaxed shopping, James was knowledgeable and close by but I felt no pressure. We came in one day and he remembered us and details when we returned a couple days later.
James was very helpful
Terry was amazing! She helped us find exactly what we needed.
Very friendly staff, I love the fact I can walk in and out without being bothered and have time to look around at the items.
Terry Rutter was very friendly and helpful while we researched new bedroom furniture. She answered all of our questions and was very patient. We are super excited for our new furniture to arrive!
Was looking for a new sectional sofa and a recliner. Peggy was excellent and met us at the front door with a smile and a hello. She spoke to her about what we were looking for, and she led us in the right direction, but at the same time allowed us space to look and make a decision ourselves with no pressure. When we explained our budget and what we were looking at she was willing to take an extra 5% percent off their already 20% off sale price. That made the difference for us and we were able to walk out with a new sectional and recliner. Easy process and excellent customer service from everyone.
Brandie, our salesperson, was very pleasant, informative, and helpful regarding our furniture requirements and in our color decisions.
We had a rest test done by Sean L. and he was amazing.
Brandie and James were very helpful and easy to work with. Definitely recommend their assistance at the Mechanicsburg location.
Peggy was extremely helpful friendly and very professional. She’s knows the store and products thoroughly.
After searching many places for new family room furniture we stopped at Ashley's. Sandy was our helper and she was an absolute delight and so helpful! She really listened to what we were looking for and pointed us in the right direction. It was not stressful, she wasn't pushy and she had a great sense of humor. From Sandy to Seanie and everyone in between, THANK YOU SO MUCH!! We are looking forward to getting our new furniture
James was very helpful in the selection process. He made the furniture shopping stress free.
Amanda Wanner was the associate at Ashley’s and she was fantastic. Amanda is very knowledgeable and she listens to what you are asking. Highly recommend the Ashley Store and Amanda.
Awsome quick help, measured answered all questions 😀
James was great!!!
James was very professional, helpful, and knowledgeable.
Peggy was great to work with. She asked the right questions to help me get the right answers to what I really wanted very friendly very patient look for every discount option she could get for me I'll probably buy some more stuff if I ever need it from there.
Nice experience. Friendly and informative customer service from James thank you.
Sean made buying our new bed easy and pain free. Thank you!
The service was outstanding. Brandie went above and beyond to make sure I was satisfied with my selections!
We went to Ashley Furniture to look for a couch or sectional to get ideas. Peggy was our sales person. She was very nice and not imposing. The process was easy!
Great customer service. Peggy Ciolli was attentive and helped me get the furniture that I had been viewing online with a price match.
Furniture consultant Peggy Ciolli was very helpful and a pleasure to work with.
James was an amazing help, super informative answered all of my questions. amazing salesman!
Ashley furniture in mechanicsburg. Brandie and James were very knowledgeable and great with assisting us to what we needed!
James was very knowledgeable and curious and well informed on all of the Beding and accessories ty
Terry and Brandie were great! They helped us decide on a great sectional for a fair price.
Brandie was excellent at providing excellent service and helping us find what we needed
James was great in helping us find the right table for our house. Very patient and knowledgeable salesperson.
James was fantastic. Very friendly and always smiling
Peggy was very helpful and patient!
Peggy was very helpful with the shopping experience and walked me through my financing options for furniture I needed for my apartment. Would definitely come back in the future.
The workers here were very helpful and made it easy for shopping. Peggy was very helpful and patient!
Very positive experience! Fair pricing and very friendly, helpful staff! Peggy and Daveeda were both so helpful and did not rush us or make us feel pressured and offered very helpful advice. Great experience!
The sales associates stayed late on New Year’s Eve without the hint of complaint. It was a great experience upgrading our living room furniture at Ashley!
Wonderful experience! Knowledgeable sales associate and store manager.
Great customer service. Thank you!
Sean was a great salesman to work with and help us pick out our furniture. We loved his knowledge of the furniture and his upbeat personality!
I worked with Peggy in this store - she is lovely as a person and wonderful in explaining the benefits and non benefits of the product so that we can easily decide which one to opt for in terms of deciding the product.She is friendly candid and very clear in her explanation.
My fiancée & I came into the shop to furnish our new home, and Peggy was great in directing us where to find what we were looking for! She helped us find a great new reclining sofa set, and a kitchen bistro set. She advised us on applicable deals, and how to best take advantage of them. Most importantly, she wasn’t pushy at all, gave us time and room to discuss what we were looking to do, and made us feel comfortable & confident with our purchases. Great service and great affordable furniture!
James was super helpful!!
James was very warm, inviting and also insightful, great associate!
Shawn was fantastic to work with. Very helpful and professional. He let us browse and was able to answer any questions we had.
I bought a sofa set at Ashley and they got me a good deal. they also have great collection and good customer services.
Amanda is wonderful and showed me exactly what I was looking for. When I need the other loveseat I will be back to see her. Ask for her when you come in the store.
Sean London was great!
Brandie was very helpful!
James Sims is awesome.
Great support and prices
Brandin C and Jess was so so so amazingly great they gave me and Dave a great experience and the best sales a person could ever ask for. I definitely will be going back to purchase my home decor's. Thanks girls. And thank you Deveeda for going above and beyond to satisfy me as a customer. This place is truly great and people so awesome
Nice sales folks!
We just had a great experience at Ashley! The sales manager greeted us with a smile and James gave us time to look around before making a decision. Highly recommend a visit to Ashley for any furniture needs.
Sean was very helpful, getting 2 chairs ordered with price matching to the website. Will definitely shop again when needed.
Wonderful experience!! Everyone was so helpful and there was a great sale going on, including free shipping!! Amanda and Daveeda helped me so much on the sales floor, and Seanie was so helpful with all the financing!!
Failed to deliver furniture by the promised date. This store is telling me to pay extra money for the partial delivery of the available items.
James was fabulous to work with. I needed furniture for Florida and found out they could not ship there, and he still spent time with me answering all my questions. Courteous , professional and kind. Highly recommend!
Brandi was so helpful, patient, and pleasant with our shopping service. She provided great service!
James was very helpful in selecting bedroom sets to meet my taste and colo preferences. r
Brandie was super helpful with our living room set purchase. Thanks So Much For all your help!
Sandy at this Ashley location was super helpful, very kind, and just overall a joy! She helped us find everything we were looking for. Definitely recommend.
Sean London gave me options. Got me in and out. No upselling. Or trying to add. Was in a hurry. Great sense of reading people :) thank.you
James was a great salesman! He was attentive and not pushy, and very friendly and nice. I highly recommend you ask for him!
Seanie and Sharon at the Ashley Furniture store in Mechanicsburg, PA went above and beyond for me! They were so kind, courteous, efficient and business like in helping me with the transaction. I needed to find a piece of furniture. I could not have done it without them! I really appreciated all they did to help me. You should give them your business. I wish every business person I have to work with was as professional and wonderful as Seanie and Sharon. I feel Ashley should compensate them for being such good employees! Palma Daly
Store was beautiful! Amanda W. Was very helpful answer all our questions, showed us all the dinning room tables until we finally picked out the perfect one! Thank you so much
Wonderful experience with Amanda W. Answered all your questions. Very helpful. And very patient since we had to look at everything in the store.
The prices are cheaper online to include the delivery fee. They offer a discount, but only on the marked-up prices in the store, not the regular price that is listed online. Expected dishonest business practice from those in sales who work for a commission. Don't fall for their tactics and just purchase online.
Great customer service by our salesperson James! Wonderful, friendly, knowledgeable staff and lots of great choices in furniture.
Thank you Terry for helping us, made our experience way better
Terry is great , nice place good customer service
Amanda was very helpful and no pressure
Peggy was very helpful!
Customer service at my local store was not ideal, so I called the Carlisle location, which is a little further from me. I am so glad I did! Sean London went above and beyond by helping me to purchase a dresser at a reasonable price! His customer service, kindness, and professionalism was amazing, which made for a successful sale! Thanks for making a Christmas gift come to fruition, Sean! I appreciate you! Thank you!
Had the pleasure of working with Peggy, she took care of all of my furniture needs, got together the cost of all the products I needed and got me the delivery window, she made sure I got the best deal possible, she made the experience smooth and fun from entering the store to exiting the store. Make sure if you head to this store as I highly recommend, make sure you ask for Peggy! Thanks Again!!
Brandie was extremely helpful and very patient!
Thank you to Brandie for an easy process purchasing a new sofa. She was very kind and helpful.
I was away in Atlanta on vacation and needed to catch a sale. The sale ended before I would arrive back home. I called the store and worked with a wonderful gentleman name James. He was very patient and very helpful getting my set ordered before the sale was over. I really appreciate James and all his help, such a great sales representative!!
Great experience today buying our first Beauty Rest mattress!!
James was my salesperson. He was super knowledgeable and helpful in helping me select a mattress
Brandi at the Mechanicsburg location was an amazing sales associate. Knowledgeable and extremely helpful. Very happy with my purchase!
Brandi was great! We came in for a couch and next thing we know we have a whole living room!
James was wonderful. An easy and quick experience!
Service be good
Brandie caraker the sales associate is really professional and helped us get approved fast.
James was very knowledgeable and helpful.
Peggy and the team were amazing with helping us find exactly what we were looking for.
Great service! Good job Brandie!
James was great!
It was great experience purchasing an items. Fog Queen Sofa sleeper, Ottoman and loveseat from Mr. James help. Thank you.
Great service
Absolutely fabulous experience with Peggy at Ashley Furniture! Very friendly and helpful. The manager was wonderful as well - highly recommend this store!
Great experience. Peggy was excellent and super helpful
Brandiy was amazing!!!
Everything we wanted and more. Great service from Peggy.
Terry was very friendly and knowledgeable and gave us incredible service
Great experience!! Sales associate, Peggy, of the Mechanicsburg, PA store was incredibly helpful and walked us through the process with ease.
She is very amazing in helped patiently. Thank you so much Brandie caraker.
Walked in not expecting to buy a couch, but Amanda asked the right questions and took us to the perfect couch for us! Wonderful staff to work with, also appreciate Jess for helping us in our decision making.
I came to the Ashley needing a few items for my new apartment, and James helped turn my dreams into reality! I have to admit, I hate the pressure of shopping, but James set the most personal and pleasant experience. I’ll definitely be back!
Brandie provided a wonderful service. She saved us time showing us exactly what we needed. Thank you Brandie!
Ebu provided outstanding customer service. Patiently answered all our questions and helped our family find furniture to meet our needs
Salesperson very helpful and knowledgeable.
We bought our couch from this store and we had a great experience. The sales associates that helped us, Ebu, was very polite and helpful and helped us find exactly what we were looking for. We had a great service here and Ebu definitely make our day better.
Brandie was awesome, very knowledgeable and friendly. Everyone was very helpful and I had the best experience shopping here minus the pressure to make a purchase!
The sales associate, Peggy, was great!!
Brandie C. was a pleasure to work with as she helped us find the perfect couch for our home!
Peggy Ciolli was amazing! She went the extra mile to make sure we got exactly what we wanted.
James was very helpful and kind throughout the entire experience. He listened to what I wanted and helped me find the perfect chairs for my home
EBU worked with me he is very nice and friendly and knowledgeable on the items
James was a pleasure to deal with. He was very helpful in finding the items we were interested in.
I highly recommend this location in Mechanicsburg. This is my second time making a purchase from this location. The staff that I have dealt with has been amazing. Today when I walked in I was greeted by Bill. He is an amazing person. He's very friendly. He made us feel welcomed. Excellent customer service. He allowed my mom and I to walk the store with no pressure and no harassing us to buy. I was truly satisfied with my purchases today. The manager on duty was a nice lady. She had an excellent attitude. The checkout rep Seanie provided was very friendly as well.
Terry was very helpful, friendly, and informative. So grateful to have worked with her, I had a very pleasant experience. Thank you for all of your help!
Very friendly and helpful. Very knowledgeable about product
Needed a new dining room set and headed over to Ashley’s furniture store to see what they had. When we walked in we recognized Miss Peggy from a previous store, not realizing she worked there. We immediately went straight to working with her because we had such a wonderful experience with her previously. She doesn’t beat around the bush and always gives us straight forward answers. We picked what we wanted and bing bang boom, we got a new dining room set. We really appreciate Miss Peggy and its nice to know that she works at Ashley’s, because that means we’ll be be back when we’re ready for more furniture. We were also assisted by Jess and another employee, I’m sorry we didn’t catch your name!!!
Ashley furniture hooked us up. Everyone was so pleasant and so willing to work with our needs. Peggy was especially wonderful.
Thank you to Brandie P. for helping us purchase our new bedroom furniture and mattress!
James is the best, he is super nice, knowledgeable about all the products they have , Patient , Very informative and hands-down the best sales rep I have come across. He made furniture shopping so much fun I would recommend everybody to visit Ashley‘s and ask for James. thank you so much for your help. mani and girish
Peggy was outstanding D kanelos
Ebu attended to us very professionally at Mechanicsburg. We had the best customer service at Ashley Furniture! Ebu was SO helpful! Very patient and kind. We did not feel pressured to buy anything, which made it a very good experience. We will definitely be back!
Peggy was great!
Had a wonderful experience, purchasing furniture for my new home with Peggy Ciolli furniture consultant. She helped us decide what would look best in multiple rooms of our home . She was professional and proficient. We even plan to come back to have her help us buy more furniture. Would recommend!!!
Purchased a recliner couch. James was very patient enough and walked us through the store and gave us a lot of options. From start to finish the process was smooth.
We had the best customer service at Ashley Furniture! Ebu was SO helpful! Very patient and kind. We did not feel pressured to buy anything, which made it a very good experience. We will definitely be back!
Peggy did great she's awesome in retails she made us feel at home
Ebu attended to us very professionally at Mechanicsburg.
My husband and I were very pleased with Amanda (: She was very helpful with helping us pick out some beautiful furniture for our new home!!! Thanks Amanda!!!
Saw Peggy for the second time today and she was as the first time wonderful. Everybody was really great!
Brandie C was so kind and so helpful!
Peggy was great!
Brandie P was amazing!!
Great easy buying experience. Brandy P was great!
James was super helpful & all my questions more than adequately
Brandy P was very helpful. Wonderful and very nice great customer service . If you need help with further come to this location and see her she amazing
We recently came in to look for furniture for our new home. Our sales associate, Sandy, went above and beyond to make it a wonderful experience! She was so knowledgeable and friendly, and knew exactly when to help and when to give us space. She was absolutely amazing! We will definitely be back to work with Sandy the next time we need furniture.
Thanks to Bill H. for doing all the initial work with us and for Brandie P for helping us the cross the finish line with purchasing our new sectional! Great experience! Thanks!
Sandy worked hard to get us what we needed. Thank you..
Ebu was a great help and very good service. :) would recommend for any help
Sandy was awesome!
Brandi P made things very easy for us, great experience
James was wonderful!
James was super helpful and very honest about pros and cons of the furniture.
We had great experiences. James, the salesman was helpful and informative, answered our questions. We will definitely go back him in the future
James was very knowledgeable and helpful. I highly recommend.
Ebu, I am so thankful to have spoken with you today also. You have a wonderful way to make people feel like they are the only customer’s in the store. Thank you for sharing your life with us also. It is very hard to get good customer service in this day. Once again, Thank you! If you are visit Ashley Mechanicsburg ask for Ebu.
My boyfriend and I had a great experience, the customer service was unmatched. Peggy went above and beyond to help us find a sleeper sofa with a matching loveseat. I had an idea of what I was looking for based off a previous visit but Peggy took the time to show us all of our options and compare prices. Seanie and Terry were wonderful as well guiding us through the financing part. We unfortunately weren't able to make it in before 8:30pm, and were not planning on going through with any paperwork today, but the three of them made the process so simple and quick that we couldn't refuse. And none of them seemed bothered by the fact that we kept them there after close. All in all it was a wonderful experience and we will definitely return for our next furniture purchase!!
James (Ashley store, Mechanicsburg) I wanted to take a moment to express my heartfelt gratitude for the outstanding assistance you provided me with my recent furniture purchase. Your dedication to ensuring I found the perfect pieces for my home was truly exceptional. your dedication to customer satisfaction made my furniture shopping experience not only enjoyable but also stress-free. Thanks to your expertise and professionalism
James Sims has a good character with customers.
Lorna at Ashley Homestore in Mechanicsburg was amazing! She was patient while I decided between two different coffee tables and went back and forth for a while. I told her my price range and she promptly found a sectional that would fit. I also told her all of my wishes for the furniture to be pet resistant and she found the perfect set. Lorna did a fantastic job!
Lorna was super helpful and pleasant to work with. Highly recommend her!
Honestly a decent store with a good selection but the sales staff made the experience more frustrating than it needed to be. One of the associates, Peggy, would not leave us alone as we tried to shop despite us repeatedly stating that we wanted to look around on our own. She kept hounding us about price point, and we caught her literally following us from a distance as we walked through the store. We would really have liked to buy something, but after our 5th run in with Peggy we decided to take our business elsewhere. My advice for Peggy is to let people shop and take their time looking. Management should consider re-training sales staff.
Pleasant buying experience from start to finish. Sarah Wright was extremely knowledgeable and helped us choose the right furniture to match our style.
Lorna was a great and helped us find the sectional we needed!
Huge selection, got a really good price on a couch and an accent chair. Our sales-woman Peggy was super helpful
Brandie gave us an excellent service, very helpful and kind.
Eric was great and had great idea!!
Our experience was very good. Errol was very helpful in finding what we needed.
It was great working with Eric and James. They were incredibly helpful to my family and I when deciding on what furniture we should get for our new home! I definitely recommend shopping at Ashley’s, they have great staff, especially Eric and James!
We worked with Eric Greene to purchase a bedroom set and dining room table and he was fantastic. He answered all questions thoroughly and made sure that we were taken care of. He was honest and personable throughout the entire transaction. The manager on duty was friendly and helpful as well!
Brandie P helped us. She was very kind and extremely knowledgeable and helpful.
Great experience at Ashley's in Mechanicsburg. Thank you Eric for your assistance today in helping to create our beautiful soon to be living room!
Wandered through the store and James continually was helpful with all questions from couches, recliners, materials and night stands. Very pleased with service!
Went into the store to look at a couple of things and met James. James was amazing, very attentive, super friendly, and helped me find some alternatives to the items I was looking for. Such a nice guy, we even shared pictures of our dogs! Probably one of the best sales people I have ever encountered! I will definitely go back to see him again when I need additional furniture! Class act!!
Ebu worked with my husband and I to purchase a new couch. He was super helpful and made sure we had a good experience. We left very happy with a new couch!
Ebu helped my wife and i with picking out a new sectional and was quite pleasant!
Eric Greene was amazing in helping us find the table that we needed. Far from pushy. Definitely will be back in the future.
Bought a sofa the other day at this location and the experience was satisfying. As someone who doesn't like to shop for furniture Brandi made it as painless for me as possible. She was helpful, knowledgeable, and personable. Hopefully I don't need to furniture shop again for awhile but if I do I would definitely return and ask for Brandie.
Sarah was patient, thorough and very helpful with all our questions!
The first time me and my husband came here to get our table the customer service skills was on point. Yesterday we went in to ask questions about our credit card we have through them trying to see if we can pay our bill with that. We spoke with a lady name Sharon she was very rude, but I kept it very professional. She was yelling!! Her customer service skills lead up to this review I been in retail over 10 years and that’s just not how you treat a customer.
I had an amazing experience at this store today! Every single staff member was helpful and friendly. I didn’t feel pressured at all into making any decisions on the spot. Eric was amazing and I truly couldn’t have asked for a better customer service experience from him. He was knowledgeable and had a great sense of humor so I really felt like I was dealing with a friend. I have used Ashley’s Furniture in the past and my experience there today solidified why I won’t go anywhere else for furniture purchases. I can’t wait for my living room set to come in!
Ashley is the best and the manager DEVEEDA tks for yr services I love it
Just bought 3 new pieces of furniture: couch, love seat, and an ottoman. We were met in the store by Eric. He was amazing! Super personable and helpful. Nothing bad can be said about my experience at Ashley's.
Sarah from Ashley Mechanicsburg is so awesome. She is so wonderful In helping me figuring out my living and dining set. She is a top notch and has mastery on her craft which is interior designing. She is helpful in many ways and you would love to work with her. I will be back to ask her assistance again whenever i have decorating needs.
Sandy was so helpful and even drew up us a layout. She was amazing!
Ebu got all things covered. He assisted us all throughout. We are greatly satisfied with the service they rendered. Stay tuned if they will be able to deliver in time.. 😉
Thanks Bill and Sarah.
EBU was my salesman and he was nice and helpful . Very patient and polite
Amanda is one of the best sales representatives at Ashley’s furniture. And the main reason we keep coming back. And the Manager Daveeda was such a great help.
Terry Rutter was great to work with, she listened to what we were looking for and offered great insight and advice.
Had a great experience for my first time using Ashley’s. Brandie C. Was very patient and knowledgeable in helping me find exactly what I was looking for.
James was lovely and made the experience easy and quick.
Our sales associate, James, was very helpful when we were looking for a new dining room table. We had a few tables we liked and he helped us narrow it down to the perfect one for us. We will be back for our next furniture purchase.
Our Sales Rep. (Brandie Page) was very helpful, patient, friendly, & answered all our questions promptly & accurately.
Ashley Furniture is amazing! My partner and I had a very negative experience somewhere else and decided to check out Ashley. We were on a strict timeline and knew it would be difficult. However, Ashley absolutely delivered. Brandy P was our consultant and she was fantastic. She explained everything so perfectly, gave us very clear expectations and a breath of fresh air after a not-so-great experience elsewhere. Our bed was delivered this morning and we are so incredibly happy! We also just went back and purchased two twin XL box springs because we had such a wonderful experience. Anytime we need furniture in the future, we will 100% be back!! Thank you!
Sarah Wright was most helpful. Thank you!
Good service and quick.
We were impressed with professional service provided by a young salesman. If you’re planning to visit Ashley store. Ask for Ebu
Ebu in Mechanicsburg was awesome! Super helpful and got us to a great price we were really happy with.
EBU at Mechanicsburg help us get my mother in law a nice bedroom set
Great service Ebu and the Mechanicsburg
Great shopping experience! Eric Greene was super-helpful and patient in showing me around and answering all my questions. Highly recommend!
Eric was friendly, super helpful and knowledgeable!
Brandie P helped me pick out the perfect reclining living room suite. Excellent customer service and listened to all I said.
Great prices awesome sales person Brandie P.
Eric was very helpful at the Mechanicsburg location.
Ebu helped me with my mattress sale in Mechanicsburg PA. He is great and I highly recommend him to anyone!
Brandie C was perfect!! He
We had a great experience picking out our new mattress with Amanda, Ashley homestore's mattress specialist. She was knowlegeable and really helpful. Completely satisfied and really for a great night's sleep.
Staff was friendly and accommodating. The selection was good. The prices were on par with what we were thinking. Quality seemed to be decent as well from what we could tell on our visit
Worst experience EVER. I don’t recommend. My husband and I we went to Ashley Furniture because they were advertising discounts! I spent nearly 11K. On 2 couches and two bedrooms furniture. Beds, mattresses and dressers. Our sales associate was Gregory . Worst customer service received! We never saw a breakdown of our furniture cost and yet supposedly gave us a 30% discount . That was a lie. And on top of everything we supposed to get free pillows with our purchase when we got home and reviewed the receipt we got charged. When I went to return them they refused. Not only that we got qualified for free delivery. When they arrived with our furniture, prior to that Greg said that they will remove the old mattress! He lied about that too. We had to pay $30 to have the old mattress removed. When I called the store I spoke to Brandy who she was an absolute nasty to deal with. Her comments were “nothing it’s free in this world anymore “ Again Greg the sale associate assured us everything is taking care of. What a joke the service received was one of my worst yet! I “ DONT RECOMMEND ASHLEY FURNITURE. Pay a little more and go to a place that provides great service and cares about their customers.
Sectional that was delivered was JUNK - pieces did not fit together - HUGE gaps. Quality did not appear what was on showroom floor. Was charged 10% for “restocking fee”. Explained to manager I should not be charged due to quality - she did not care, said it was the best she would do. Also - they are a sister to regency furniture.
Nice store with helpful staff. The staff has not overbearing which is nice.
Our sale associate Sandy was wonderful! So sweet, and kind. As a new military family in the area it’s been hard getting stuff for our house. She definitely went above and beyond for us.
My daughter and I were looking for some furniture for our new townhouse, and Sandy S. was attentive, kind and knowledgeable. She let us have our space to look around, but was available to answer any questions we had (and even had some decorating advice for me!) Will definitely be back!
I had a great experience at the Ashley store in Mechanicsburg with Brandie C.She was very helpful n worked very hard to with me in getting what I wanted. Thank You Brandie 😊
The 5 stars is for Alesha Elchin for correcting a problem with a couch we bought 5 years ago. The cushions went bad quickly and we visited several times to see if they would fix it. They claimed they couldn't find our order, couldn't find the type of couch we had. Walked in last week to buy new cushions and covers since I knew the color wouldn't match. I was very surprised the Alesha told me the last people I dealt with clearly didn't want to take the time to fix the issue and tried to sweep it under the rug so to speak. She ordered us new cushions and covers for free. Not a great experience from start to finish. But maybe current management is trying to help the customers more than previous managers.
Sales captain Sarah sets a destination for quality furniture at bargain prices and thankfully it is not a 3 hour tour. Friendly, personable, and low pressure, she made the experience a pleasure.
Amanda was great and very helpful! Ask for her.
Don't bother buying any warranties from this company. Bought a warranty with our living room set and the contract said if we didn't use it after 4 years, we'd get the cash to spend in store within the next year. Straight scam. We showed up within the contract time and they refused to honor it. Had the contract in our hands and it was clearly stated, they still refused to honor. Buy elsewhere!!!
I had such a wonderful experience! Sarah Wright was very patient and allowed me to look on my own and then once I was ready to make a decision helped me, answered all my questions, and then aided me in figuring out the pieces that would go best together. She went as far is to sketch out the layout of my new place to figure out what would work best together. Great experience.
A great experience with the team at Ashley’s. Ryan and Daveena were extremely helpful I appreciate them very much.
Amanda WAnner is very helpfull.and very pleasant. She is a great sales Person.
Sarah was amazing, very knowledgeable and really listened to us and didn’t push us to buy anything. The store was clean and presentation was beautiful. All the Ashley associates were also very friendly. We would be coming back again!!
Quick fast wonderful service. Let up awesome work Alesha & Sarah!
Sarah was very pleasant and helpful. We need to find a bed that we could have in a week or two she helped us fine one that was in our budget. Very helpful
Amanda was amazing! Super helpful and extremely friendly! We will definitely be coming back here for all of our home furnishing needs! Thank you Amanda!
Amanda was great, informative, and patient. She was the bestest🥰
If I could give zero stars I would. Customer service and quality of products are terrible. Let me start off by saying I’m not a customer who complains, but I am very upset about how we were treated. My husband and I bought a sofa, love seat, chair and a half, end tables, and coffee tables from Ashley furniture in Mechanicsburg, PA (totaling $4428.29). These all delivered on 12/28/22. By 3/30/23 we submitted a complaint on the sofa for the cushions already being worn and the arms of the sofa making a weird popping sound when you touch it (like a soda bottle popping). We requested an exchange for a different sofa from ashley furniture (not a refund). It took customer service almost a month to come out and look at the couch, which they said is something they had to do in order to determine if the couch can be repaired or exchanged. They came out to look at our couch on 4/26/23 and said they could either replace or repair the couch or we can talk to the store about exchanging it for another couch. We stated that we would only want to exchange it for another couch from the store. After getting the go around on whether or not they would let us exchange the couch set for another from their store, on 5/1/23 we received a notification from Brandy Page (a manager at the mechanicsburg, pa location) that they would not exchange the couch and would only repair the couch. I decided to drive to the store this evening after work to talk to someone in person. I am 7 months pregnant and wanted to resolve this issue before I have my baby. I talked to Brandy Page only to be told that her hands were tied and what did i expect after owning the couch for 5 months. I told her that we had only had the couch for 2 months when we brought this issue to light. She made me feel as if my business was not valued and not her concern. This is not the service or quality of furniture I expected when purchasing from Ashley furniture. I am very disappointed and will sadly not be purchasing from this store again nor recommending anyone to do so either.
If I could give zero stars I would. Customer service and quality of products are terrible. Let me start off by saying I’m not a customer who complains, but I am very upset about how we were treated. My husband and I bought a sofa, love seat, chair and a half, end tables, and coffee tables from Ashley furniture in Mechanicsburg, PA (totaling $4428.29). These all delivered on 12/28/22. By 3/30/23 we submitted a complaint on the sofa for the cushions already being worn and the arms of the sofa making a weird popping sound when you touch it (like a soda bottle popping). We requested an exchange for a different sofa from ashley furniture (not a refund). It took customer service almost a month to come out and look at the couch, which they said is something they had to do in order to determine if the couch can be repaired or exchanged. They came out to look at our couch on 4/26/23 and said they could either replace or repair the couch or we can talk to the store about exchanging it for another couch. We stated that we would only want to exchange it for another couch from the store. After getting the go around on whether or not they would let us exchange the couch set for another from their store, on 5/1/23 we received a notification from Brandy Page (a manager at the mechanicsburg, pa location) that they would not exchange the couch and would only repair the couch. I decided to drive to the store this evening after work to talk to someone in person. I am 7 months pregnant and wanted to resolve this issue before I have my baby. I talked to Brandy Page only to be told that her hands were tied and what did i expect after owning the couch for 5 months. I told her that we had only had the couch for 2 months when we brought this issue to light. She made me feel as if my business was not valued and not her concern. This is not the service or quality of furniture I expected when purchasing from Ashley furniture. I am very disappointed and will sadly not be purchasing from this store again nor recommending anyone to do so either.
Sarah was amazing! She deserves a fat raise!!! At least a bonus! Very patient, accommodating, plenty of grace, and extremely professional. Highly recommend buying from this store
Enjoyed my visit. There was a 30% off sale. I was greeted by Sarah when I came in the door. She asked what I was looking for I gave her a brief description of what I was looking for. She pointed me in directions of where I could find but I wanted. I requested that she give us some time to look around and try stuff out. She gave us plenty of space came back and checked on us and we had narrowed it down to six sofas. She walked with us to find out what we liked about them we didn't like about them and then actually pointed to us the one that we haven't even looked at. And it seemed to be a perfect fit. I was extremely happy with her help!
Sarah was wonderful with helping to find the best furniture for my new apartment. While also ensuring to give space and plenty of time to make a decision and feel comfortable with deciding on the best setup with helpful recommendations.
Sarah Wright was very helpful in guiding us to find the right piece of furniture for an odd sized space in our dining room.
Got a loveseat. Aaron was Very helpful, friendly, and knowledge. Would definitely buy from them again
I was in yesterday, shopping for living room furniture. My experience with Grant started off a bit rocky. He didn’t listen to much of anything I had to say, and he talked over me the entire time. I had to stop him several times. He was giving me pricing and I mentioned it was different online and I could just order there, if it was going to be cheaper. And yes, I know the online store is separate from this one. He quickly cut me off to tell me that and went on to say, they would only deliver to my front door without setup. I had to stop again to tell him, that was inaccurate and advised online offered the same options as in store. He questioned it, so I pulled out my phone and showed him. That was draining. I told him about the payment plan I wanted. He quickly dismissed me AGAIN, stating that’s not an option in-store or online with the sale. He was wrong again and I had my phone to prove it. I informed him that I had already started the order process online and knew what my options were. I should not have had to do that. When it came to delivery, he said one of them items was coming in later but I could pickup to avoid delay. I said maybe and said I’d get a Uhaul to get it and he dismissed me again, as if he was the one paying for this, and said I didn’t need to rent a Uhaul for that. I could just wait for everything to ship together. I almost walked out! After he explained the weight of the item, I decided to wait for it to be delivered, as it made sense, but it wasn’t his call to make. After all that, I will say, through the rudeness, he was very thorough and helped me to get what I wanted but I should not have had to encounter all the rudeness and disrespect to get there. As I was finishing my order with the cashier, I mentioned be a faithful customer of Value City Furniture. He cockily said he was as sorry. I just laughed, not wanting to make a scene. He’s an awesome salesperson, however, he could use some coaching when interacting with people. While, he was able to help me get what I needed, I’d definitely bypass him should I visit that location again. Also, the cashier blurting out my available credit card was the last straw. That’s my personal business and I was well aware of what my available credit was and didn’t need it broadcast to strangers. It was stupid and these people would clearly benefit from some coaching on GOOD customer service. The two stars are for the customer service I received. Otherwise, I would have been a five.
I decided to go window shopping. Not really needing anything. We were looking at the beds. Sales lady said they have a golden ticket sale. Spend $1000 and get a $100 visa gift card. We decided it was a good time to replace our bed. $5000 sale= $500 gift card. We did not want to finance, I was then told we must do credit to get the gift card. So we agreed. My wife went to the kiosk and filled out the credit info. The sales lady waits until we are completely done with the credit application to inform us she was wrong and the gold ticket sale was over. We still went through with the sale. After I went home and thought about it, we decided to cancel. Well, within the 72 hours. Then they wanted me to come in with my card to refund the down payment. I live 45 minutes from the storeI don't think so. I will never be walking in here again. Called card company and disputed the charge. Pain in the... After several week we got our money back.
This store and entire company treat customers really bad.the store manager does not know how to talk, before he investigates his team he called me liar. and my signature got forged and entire company believing the fake document somebody madeup. A few days later, we visited and they admitted that my signature was forged by someone in the company. but then no update from anybody, everybody when i called someone such as sotre or the corporate customer service i had to explain everything from begining to the current situation. Store manager is out of sick and he has not communicated with other team members. so i get stuck in the situation without answer and solution. I get it mistakes happen or somebody is trying to do something wrong, but then as a company, or store, they should work as team and get issue solved. you cannot toss customers place to place and no answer, treat me as liar and each time i have to get yelled by them. I do not recommend anybody to give this store or business any purchase until they treat any customer with respect.
Excellent customer service, greeted promptly, very friendly staff, complete honesty throughout the purchase process and so very helpful. Sandy Sprecher was fantastic and who i’ll be dealing with for future purchases as well! Aaron and Seanie were also so helpful and friendly in setting up the final purchase!
Ashley furniture has always been my go-to place for furniture! the sales rep, Amanda, has helped me buy numerous items and she's always so kind, professional, and helpful! Seanie at checkout was also super helpful and friendly!! love this place and will keep coming back! thanks guys!
Alesha, Sara, Aaron... Everyone I interacted with at Ashley furniture was so helpful and knowledgeable. I will definitely return there for future furniture purchases.
So thankful to have Alesha helping me out while shopping. It's difficult only shopping for dining chairs to match a currently-owned table, but she was patient and very understanding in helping me find a perfect match. All staff was very friendly; Sara helped make checkout a breeze too.
Recently purchased a new couch from Amy, with paperwork taken care of by Sara. Great experience. Both very personable and knowledgeable. Glad to coincidentally deal with both during our visit.
Sales Associate Alesha was extremely helpful in finding us the right furniture for our finished family room. We had everything picked out and she was quick in showing us the furniture in person. Easy purchase. Customer service rep Seanie was knowledgeable and friendly. A+ customer service from both.
My wife and I had an amazing experience buying furniture at Ashley’s. Greg was our sales associate. He went above and beyond helping us decide what worked the best for us. Also Seanie did a great job as our customer service rep. The quality of the staff is why in the future we will be buying our furniture from Ashley’s on the Carlisle pike.
Sandy was our salesperson, she went above and beyond!!! Sara our customer service rep was quick and friendly! First time purchasing furniture from any Ashley furniture store in this was a great experience.
Very nice buying experience. Brandi and Grant were very helpful and made our furniture buying very painless and also provided us with and excellent level of customer service.
Great service by sara The customer service rep, Greg the manager and a special thanks to Amanda the sales associate who helped tremendously. Our new furniture is going to look fantastic in our remodeled house.
I ordered 14 items like bed ,sofa ,table Before 2 months i didn’t get sofa yet, they changed 3 times delivery date
I have 4 new wonderful and beautiful rugs for my house thanks to the great team at Ashley Furniture. Thank you Amanda Wanner and Seanie for helping me find stylish rugs for such an amazing deal. Look forward to coming back for some bedroom suites to finish our decorating. Our new house is coming together...thanks for the help Ashley Furniture.
Worked with Grant and Sara to purchase a great sofa! They both were patient and friendly. Thank you both!
Amy and Sara were wonderful. No pressure sales, very easy check out. The whole process took 15 minutes, I think we were there for 45 min, but the 30 minutes was deciding what sofa set to buy, lol.
I went in here looking for furniture for my first apartment. It's just crazy to me in this economy how insanely high their prices are for something that is exactly the same on amazon..
I went into Ashely’s kinda knowing what I wanted and we were greeted by Greg, he was very helpful and educated us on the furniture and we bought my first sectional. He was easy to work with and to talk to thank you again.
Had an awesome and easy experience working with Bill and Seanie at the Carlisle Pike location. I bought a floor model and Seanie got all of my paperwork completed super quick so I could make it to my next appointment. Super service! Thanks Seanie!!
Really positive experience during black Friday weekend. No pressure or hassle. Sandy and Seanie made the process quick and easy! Be on the lookout for discount specials. Loving our new furniture!
Bill and Greg were my sales associates that helped my husband and me. Bill made us laugh while helping us look for a sectional and Greg was great with giving us information and helping us select the best adjustable bed for us. Brandie was very kind and explained to us the paperwork for our purchase. Plan to return for sectional in the future.
I purchased a motorized recliner with warranty for $1,600. After a few weeks it was delivered. Used it once to recline and the motor and power buttons stopped. Tried most of a week to get it resolved with the store. Apparently only one person in the entire store can take care of it. Difficult to believe this. Everyone else claims the can only deal with sales. Now I am told probably 2 weeks for a repair!!! It is a brand new high end chair and it requires repair? Very disappointed and feeling taken by this local business. If it were an ethical and respectable business they would replace the defective chair, not get a repair.
Bought a recliner for $1,600 with warranty. After waiting several weeks it was delivered. Assemblers left without testing it. I used it the fit time and the motor quit. Chased the store for a week because only one person could address the issue. Really? Only one person is capable of getting an immediate repair in a business of that size? It is also horrible business practice to have to repair a brand new chair that was quite expensive. Should have gone to elsewhere and paid half the price for a chair that works.
Ashley has been very patient as I have had to push my furniture delivery back a few times due to home renovations. I just want to call out Seanie though - I pushed it back for the last time but he was the only person to t explain the process of return if there were damages and to let me know to fully look everything over before signing anything. He was helpful and kind!
Greg was amazing, I got what I wanted at a good price
Greg was outstanding!!! Return customers!! Very satisfied
Had a great experience at Ashley's this weekend. Grant was a big help and Sara was great a Customer Service. Thank you all for everything and we will be back!
We have purchased several pieces of furniture from the Ashley Furniture in Mechanicsburg and have always been very pleased with the price and quality of the furniture. The last two times we dealt with Amanda who was our sales associate and she was such a pleasure to work with. She did her best to make sure we were getting the best deal! Seanie was our customer service rep and did a great job at answering all our questions at checkout. We will definitely be returning for more furniture in the near future and hope to work with both of them again!
Just bought couches during Black Friday sale. Greg was super helpful in getting us a great deal and Sara was very friendly in checking us out.
One of the better furniture stores in the area; Amy Glick was great to work, even though my purhcase wasn't the largest, she treated me better than 99% of the sales people I've ever met.
Went to Ashley's tonight and had a great experience. I was looking for 2 oversized chairs, which I found and can't wait for them to arrive. Alesha was the sales associate who helped me and she was very helpful with getting me all the information I needed. Seanie was so personable and pleasant to work with when I was finishing my purchase.
Greg at the Mechanicsburg store was great and super helpful. Would recommend going there!
Service rep Sara and sales associte Greg were great!
Amazing service! My sister and I went looking for a new dining room table for my father; Sara and Amy were an amazing help, made sure we were comfortable and helped us make the right choice for our family. Thank you ladies so much for your help, we will definitely be back.
Amy and Sara were both incredibly helpful in finding us a bedroom set!
Amy and Sara were great, will be back for more furniture!
Brandi and Amy helped us find our dream bedroom set! They were wonderful!
Yesterday was the first time I had been in Ashley's new location in Mechanicsburg. It is big, beautiful, clean, and high-end. The selection is fantastic, competitively priced and the sales prices can't be beat. The best part of our experience was Bill, who is fantastic. Bill is so personable and knowledgeable about the inventory that we ended up purchasing a mid-century style living room set during the same visit. Wrapping up our transaction was Shawnee. He did a great job answering all of our questions. The whole staff is wonderful. If you are looking for furniture, Ashley is the place to go!
Greg and Seanie were very helpful through the whole process of picking out and purchasing furniture for our living room.
Great service and prices!! Very friendly staff, thanks Brandie, Amy and Aaron!! Can't wait to get my awesome recliner!!
Thank so much! I I went to many other stores but how they treat you here plus their inventory is on another level. Brandie from Customer Service was very nice to us and very patience. Bill was very attentive and offer to help as soon as we walked in.
Amanda and Brandie were amazing to work with. They gave us great suggestions and were extremely efficient in getting our order placed! Thanks for an awesome experience!
Amanda and Brandie were super helpful. They made the process quick and easy to understand. Highly recommend!
Bill and Brandie were great! Bill is a no hassle guy who keeps the mood light.
Sara our Customer service rep and Amy our Sales associate were an absolute blessing to work with. They made this entire purchasing process completely pain free! This was the best purchase experience I’ve had. 10/10 recommend to visit this group for all your needs.
Greg was pleasant and great! Couldn’t ask for anything better!
Wonderful experience with Alesha and Brandie. Nice selection of sofas. Fast friendly service.
I recently purchased a Dining Room bench to add to our table & Greg was most helpful, so nice to work with & gave us a great deal! The bench was delivered yesterday in perfect condition & actually several hours earlier than scheduled. Compliments also to Seanie in Customer Service who was very professional.
Update: Good news: Ashley’s picked up the damaged furniture and gave us a full refund. Took a lot of work and noise. Grateful for store manager working with Director of Customer Service and also PA Attorney General’s Office of Consumer Protection who advocated for us. An absolute nightmare. Furniture delivered and delivery team broke couch. Recliner chairs delivered. One has no padding under legs. Just leather and wood. Replacement couch delivered. Same issue. The quality of What we sat in In the store is not what was delivered. We notified store both times within 72 hour the problems. We want to cancel this due to poor workmanship and don’t want this furniture. We don’t even have a couch. They haven’t replaced bad recliner chair. Wont give us a refund. Store manager said we would be refunded for the couch. Now Corporate says no refund at all. Lazy Boy, Interiors Home, and other local furniture companies all told us if we aren’t satisfied with furniture after in home we have 72 hours and they pick it up full refund. Working with credit card company now and have contacted a lawyer. DON’T BUY ANYTHING FROM THIS PLACE! Unethical. It’s a scam store/chain based on multiple bad reviews. So many people can’t get furniture replaced and they won’t give money back. I’ve contacted PA Attorney General Office for Consumer Protection. AND TAKE NOTE the 5 star reviews are in regards to sales staff and people in the store. We thought they were nice too. The bad reviews are after you get your furniture.
I came to Ashley Furniture to look at a new couch and loveseat. When I arrived, Greg happily showed me the combo I had in mind from researching on the website. He showed me a few more options for texture and configuration. He was awesome to work with! When it was time to wrap up financing, Alesha was very kind and pleasant to work! I would give more than 5 stars if I could! Thank you!
An absolute nightmare. Furniture delivered and delivery team broke couch. Recliner chairs delivered. One has no padding under legs. Just leather and wood. Replacement couch delivered. Same issue. The quality of What we sat in In the store is not what was delivered. We notified store both times within 72 hour the problems. We want to cancel this due to poor workmanship and don't want this furniture. We don't even have a couch. They haven't replaced bad recliner chair. Wont give us a refund. Store manager said we would be refunded for the couch. Now Corporate says no refund at all. Lazy Boy, Interiors Home, and other local furniture companies all told us if we aren't satisfied with furniture after in home we have 72 hours and they pick it up full refund. Working with credit card company now and have contacted a lawyer. DON'T BUY ANYTHING FROM THIS PLACE! Unethical. It's a scam store/chain based on multiple bad reviews. So many people can't get furniture replaced and they won't give money back. I've contacted PA Attorney General Office for Consumer Protection. AND TAKE NOTE the 5 star reviews are in regards to sales staff and people in the store. We thought they were nice too. The bad reviews are after you get your furniture.
I just purchased a recliner in the reduced for clearance section. I don't anticipate any problems with it but thought I would write and say how nice the sales guy Grant was and Seanie did the sales payment. Super nice guys to work with.
EBU was the best at the Mechanicsburg Pa store is the best.
Sandy (saleswoman) and Brandie were wonderful helping me decide and buy my new sleeper sofa for my new house. Sandy measured everything precisely and helped me figure it all out! Great place and beautiful furniture.
Greg was very helpful and friendly and was able to get in our price range for a mattress. Seanie was very friendly as well at check out. Brandie was very pleasant and helpful getting to review and answering questions as well .
Loved that weren't jumped on as soon as we walked in the door like other places. Amy came up to us as we weres browsing. She asked what we were looking for. Amy gave us many options as she knew what was in the store and where. We ordered a recliner sofa. After puchasing the sofa, Amy helped us find a love seat sectional to add to our order. She has a down to earth personality. We felt like we knew her all our loves. If we are going to order any more furniture, we would easily come back and ask for Amy. The customer service rep, Fashia, was such a sweet person and helped with the paperwork and checking out.
Alesha was wonderful help she got us a great deal and seanie was great getting us setup out the door. Thanks guys.😀
Greg was FANTASTIC. Superior service and remarkable expertise. HIGHLY RECOMMEND using him when shopping!
Amanda was great sales associate. Thank you for answering all our questions. Brandie was excellent when we went to check out. Thank you both.
Greg and Fashia hooked us up with some great furniture.
Amanda and Fashia were both outstanding. We are very excited and can’t wait to get our new furniture!!!!
Yesterday we had a good experience shopping for a sofa. Greg is the perfect balance of helpful and not too pushy. Thanks for a successful sale, we felt that we didn't need to go anywhere else to compare.
Great buying experience. Thanks, Greg for the assist. And Seanie for the checkout.
Thanks for the great service to @Brandie and @Greg, great customer service, and always willing to provide the right product!
Midday, in desperate need of a couch I make my way to my local Ashley Furniture. Overwhelmed in the best way by the large assortment and variety, I enter the store. After a respectful amount of time I was approached by the kind visage of Amanda. Easy going and kind, Amanda walked me through this Mecca of Cozy to find my diamond in the rough. They say beauty is in the eye of the beholder but if you saw my eventual purchase you would agree that my new living room set is beautiful. After being told the very reasonable cost for this new treasure of mine, I was introduced to my customer service representative who’s attention never wavered from the task at hand and with an efficiency and demeanor that would be envied by Mary Poppins my home was complete and my bank was intact. Thank you Amanda, Sara and all Ashley Furniture, Mechanicsburg for the pleasant experience.
Greg and Brandie did a fantastic job I had a great experience.
I had such a wonderful service purchasing new furniture for my kids rooms from that Brandie (customer service rep) and Alesha (sales associate). Process was so smooth and no back and forth about pricing.
Wide selection of furniture
Ryan was the man! Best salesman this side of the Mississippi River!
Purchased a couch & loveseat that were delivered to the store so that we could pick it up while moving out of town. Upon arrival we inspected the furniture before we loaded it into the uHaul. The loveseat was perfect, but unfortunately the frame of the couch was broken. The staff didn’t even hesitate to accommodate - they offered us the floor model with the new cushions & gave us money back! They were so wonderful & it was really appreciated during an already stressful day. Wish Ashley Furniture would come up to State College!
I had a great experience purchasing from Ashley Furniture at its mechanicsburg location. Helped by great staff including Ryan, Peter G., Brandie, Amy through furniture discussions, size, weights, and other plannings. We appeciated their honest opinions and we got a deal that works for our plans and needs going forward. Thanks again!
We visited this store to buy a rug which is on sale but was on floor for show. Ryan helped take it off the floor to let us buy. Pleased experience.
Just financed a VERY comfy sectional with a chaise over the weekend. Peter helped us out with the whole process and was very polite and professional. The nice thing about this store is we didn't feel pressured to buy while browsing. The manager also checked in on us a few times to make sure we were being helped, friendly guy.
Sandy helped me today get a couch for my new home, and I could not be more pleased with the customer service. She was very helpful and cares about her customers. Overall, everyone was very nice and informative!
My wife and I purchased a dresser, a California king bed with headboard and bed rails, and a sectional sofa from them in February, with a down payment. They told us 12-16 weeks for all of it to come in, which to me seems a bit long but with supply chain issues and the world being what it is, we were ok with. June rolls around and we get no phone calls about anything, so we call them and they tell us everything is in but the bed rails. They will be in by the end of the month. We are annoyed but again, supply chain issues, so we stay patient. End of June rolls around, no phone call from them so we call again. No bed rails but they will be in first or second week of July. Now this is getting ridiculous. My wife calls middle of July, she is told August 1st. They are bed rails…we aren’t mining vibranium here. So I call this morning because obviously they aren’t calling us to set up delivery and I’m told August 10th. This is is the worst retail buying experience I’ve ever had. Zero communication from them and we keep getting pushed back for the most ridiculous part of the purchase. There is no way it should take this long, nor would I ever recommend them to someone else.
We purchased a couch from Ashley last May, after months of delays we finally received it in December. The material on the couch immediately started pilling and looks like it's at least 10 years old. Customer service at the store told me that it has to be a manufacturer defect but corporate refuses to do anything about it. In addition to that, the couch is already making creaking sounds. I was assured by service that they would call me to arrange to send someone out to fix that problem, they never contacted me. We spent over $2000 on a couch that started falling apart immediately. Horrible quality and horrible customer service. I would give it zero stars if I could.
We purchased a couch from Ashley last May, after months of delays we finally received it in December. The material on the couch immediately started pilling and looks like it's at least 10 years old. Customer service at the store told me that it has to be a manufacturer defect but corporate refuses to do anything about it. In addition to that, the couch is already making creaking sounds. I was assured by service that they would call me to arrange to send someone out to fix that problem, they never contacted me. We spent over $2000 on a couch that started falling apart immediately. Horrible quality and horrible customer service. I would give it zero stars if I could.
I had great experience today at Ashely home store!! Great customer service! I entered the store and was greeted by a nice salesman! I love their selection and prices!! The general manager Mr. Baker was very knowledgeable and helpful. I will definitely come back!!
UPDATE: I had a fabulous experience at the store when purchasing my items. They arrive today which was very quick. But they were supposed to be here between 8am and noon. When they never showed up I called the store who said I was listed as being delivered between 3 PM and 7 PM. When my items did arrive, the delivery people knocked down two of my ceramic pots on the front porch destroying the one plant and breaking both pots without mentioning a word to me. They also knocked down a bunch of things in my hallway going up to the second floor bedroom. I absolutely love my furniture but I will think twice about making another purchase from there if this is how they handle their deliveries
They sold us a broken couch
I have never had such an awful experience. the kept on pushing the delivery date of our furniture back, but only bothered telling us on the day we were expecting our delivery. I’m still a couple thousand dollars down and have no furniture, we’ll see if it ever arrives!
Only good if you don't want any colors than tan or gray or black or white.
I went into Ashley looking for a specific item and was helped by a wonderful salesman by the name of Peter. Peter was extremely patient with me and showed me exactly what I wanted to see. I was very unorganized and scrambled and he never rushed me or try to upsell me anything. I have previously bought a dining room set, livingroom set and bedroom suite from them and have been completely satisfied with everything. I am very anxious to receive today’s purchase.
Increased prices by 30% with no warning and wouldn't honor old price a week later. The manager is not very friendly and doesn't convey honesty. Ordering online services are poorly run. Charged card 2X incorrectly. Canceled an order and made me reorder because of address change. Hung up on customer service line. Best thing- delivery service
Excellent service from Will, Greg and Zach. Will really helped me in choosing the furniture that fit my style and budget!!
Greg was great and gave us an amazing deal on our bedroom set
Nick was very helpful and was able to get me something today and out the door
We went for one couch.. and left with two! Our service was excellent. Amanda was very helpful, quick to find the answers to our questions and knew the exact location of what we were looking for. We will definitely be returning in the future!
Shady sales tactics. Pushy salesman that over promise and under deliver. My experince at this location with staff and management was unprofessional and deceitful. I would highly recommend visiting another location - STAY AWAY FROM MECHANICSBURG location.
If I could give no stars I would. I purchased furniture from Ashley’s furniture back in November! 4 piece sectional, buffet cabinet, 8 piece dinning set and just received those items on March 29th. Mid Atlantic furniture delivered our items. The deliver company was rude, rushed and told us they wouldn’t arrange our furniture because they had to go to their next job and they were too busy. I called Ashley furniture in mechanicsburg Pa and they told me no they are suppose to arrange it. The store manager asked to talk to them and they refused while she is listening to this conversation. They said they will not arrange anything or talk to the manager because they don’t work for Ashley’s they are subcontracted. The manager said they would deal with the situation. They even put together our buffet cabinet outside where our buffet table was scratched. They never gave us time to inspect our furniture and as they attempted to rush out the door we told them look at these scratches. They said you want that fixed. Obviously. They went to their vehicle to get a marker out that they attempted to color in that has faded since then. Our home is empty with French doors plenty of room to work and put our furniture together. The store manager has sent countless emails to corporate to handle this situation and to call me! No calls what so ever from them. This is not even the worst part! The delivery company forged my husbands signature on a no fit waiver stating since our house isa liability if furniture is scratched we are responsible for the damage . I have been bounced all over the place. I keep putting supervisor call backs in and they keep passing me everywhere saying This is a delivery issue! No Ashley’s is who I purchased from y’all should want to hear and discuss the complaints being made from your customer! I’m done buying furniture from them and so is my family and we have bought alot from them. I’m reporting them as well since they don’t care to take our situation seriously. Forgery is crime. Beware of this company! I’m pretty sure they will hound you if you didn’t pay your furniture bill but won’t take care of any issues that they caused. I filed this complaint on March 29th same day all this BS occurred. I sent them videos, pictures everything. I spoke to two supervisors in delivery Tiffany Schultz who was very rude and tried to say they fired the drivers. When I said how were we suppose to know this she said it’s none of our buisness what they do with their employees. I talked to Daryl Kimbrough apparently director of drivers for this third party company Ashley’s uses and he only told me these men were suspended. They can refund of shipping charge. I asked what about our scratched furniture. I was told that has to come from Ashley’s. Nobody from Corporate of Ashley’s has called! No one.It is May 9th and I am being told now from Ashley home store they are not replacing our furniture because of this no fit waiver! WTF how many times do we tell them WE did not sign this document. If Ashley’s Corporate office would call us this would have been resolved. I’m filing every complaint and taking as much legal action as I can because this is not right. We waited 5 months for this furniture. Look at my house how would alittle buffet table not fit! Does not make sense! Ashley’s doesn’t want to responsible for this.
UPDATE - I was contacted and the wooden slats are on the way. Still frustrated that I can't even utilize the new furniture but glad the problem was resolved quickly. The manager I talked to was helpful and friendly. ORIGINAL REVIEW - I had the pleasure of getting our new king bedroom set being delivered and put together today only to be ruined by the fact that we can't even use the bed frame. The wrong part was ordered in the store by one of the associates helping us. We don't have the wooden slats to where the bed will rest on. The associate ordered platform rails instead of those wooden slats to hold the bed up. I called and was told to just wait until they return the wrong part and the correct part will be ordered. We already waited weeks for this and now we have to potentially wait more weeks until this one part arrives. I have a useless bed frame and have to figure out our sleeping situation now until we can get the wooden slats for the bed. Very upsetting to wait all this time just to not be able to use our bedroom set.
Furniture which was bought and paid for on September 4 with an original delivery date by Thanksgiving has not arrived and it is May 2. Every month I am promised the same thing, estimated delivery will be another month with not even a mention of store credit or some kind of refund. This last time I was told the “big guy” said it will definitely be there by May 1. Guess what? Still not here…it will be another month. No one from the Mechanicsburg store ever calls to give me an update. I have to call them. The sad thing is there is no tracking for anything. Buyer beware if your item is not in stock, don’t expect your furniture any time soon. So now we are going on 9 months with my money in their hands and no product or even an idea as to where my furniture is. Positively pathetic….
Disappointed is an understatement. Both my mother and I purchased a dining table set back in early September of 2021 and it was scheduled to arrive before Thanksgiving. Our delivery was continually pushed back by weeks, and then months with no explanation other than delays as a result of COVID. It's totally understandable that furniture is taking longer than normal to arrive due to circumstances out of Ashley's control, but we were super disappointed and frustrated by the lack of communication and transparency from Ashley. Each month they would tell us, "yep, it should be hear by the end of next month". They never once reached out to us about these delays, rather each month we had to call and inquire about our $3000 purchase. They now state our tables are scheduled to arrive May 1... will revise this review once/if our order actually arrives. Would love some type of compensation for being out $3000 for such an extended period of time.
Friendly sales reps, horrible management, they will put things on your bill that you don't expect. Pay attention to your itemized bill!!
They don't care about their customers and the delivery people they use are rude and they lie. They don't set up your furniture like they are suppose to and when you complain they brush it off. Go elsewhere.
Bought a dining room set and entertainment center. This was purchased on November 11 2021. Had the dinning room set and part of the entertainment set delivered the end of March. Had the tv stand delivered Aprilb14 2022. The delivery person informed me that they would not assemble the entertainment center since the tv stand was the only item on their delivery sheet. I do not hold the delivery team responsible since they did what was on the delivery sheet. I will not shop at Ashley again if they do not make this right.
Brandie was fantastic to work with. Very helpful and great personality. Great experience overall and will be referring here.
Brooke was awesome to work with. Very friendly and helpful, not pushy.
I am giving 1 start. and that speaks for itself. I ordered furniture 4 months back and It's not yet delivered. :-(
We were looking for a sturdy recliner chair for my husband that he can easily get out of with his balance issues. Brooke B greeted us, asked what we were looking for, guided us to the options and gave us time to make our selection. She gave us all the information about the chair, service, & the protection plan for our selection and we proceeded with our purchase. Brooke B is very knowledgeable, friendly, and professional….a great sales person. We also told her manger Will about her great service. For future needs we will visit this showroom again.
Brooke was patient and informative as my wife and I were looking for bed frames. She wasn't pushy and allowed us to get what we wanted
Ordered 2 nightstands on 8/1/21 with an 8 week lead time. It is now 3/21/22 and being told May-July. Very frustrated. Pushed delivery to early August.
Not recommended for anything other than cash and carry. If they do not have it in stock (floor Models do NOT count), do not trust this company to get you your item in a timely manner. We ordered our furniture at Labor Day with the expressed desire to receive products in a timely manner. We expressed at the time that if Ashley was unable to deliver before the end of the calendar year we would seek another company. The Sales people assured us that they would be able to get us all the furniture on time. To best assure that our timeline could be met we selected all but one piece of in stock furniture. We paid cash and took delivery of 11 of 12 pieces in October. It is now March, and we are still waiting for our last dresser. The biggest problem I have is the repetitive promises that we would receive our last piece within a month. This pattern has repeated itself every month since the first promised date in November. Earlier this week I was told that it was in the area and I would have it by the end of the week. I called at the end of the week and I was just told that we would now have to wait until April or May. The website now states that the backlog is 3-5 months. When most recently pressed, the store stated it has no information on the production or logistics of the delivery. It is further irritating that they have the same piece of furniture in their showroom meaning they are selling it to others (or taking orders). We offered to be satisfied with the floor model, but we were told that they could not give it to us. I do not want a refund, as the entire goal was to finally get a matching bedroom set.
Although the dining room set I wanted was backordered 16 weeks, Amanda helped me find an alternative with only a delivery time frame of a week.
We agreed on a price to buy a coffee table and side tables off the floor and made me wait for 40 mins since they were dealing with other customers which I understand. After the wait, I was told that they can’t sell it because their GM asked them not to. Very poor management.
We purchased a new couch 3 years ago. The couch is NOT durable. The salesmen upsold my gullible family members with the warranty that I told them not to get. I submitted a warranty claim and they have flat out denied the claim. There is no appeal process. Wasted money and a broken couch is all we have to show. I don’t recommend the furniture and I definitely don’t recommend the crappy warranty!
Brooke was very pleasant and easy to work with. No pushy service. Loved it and I got what I wanted under a half an hour M. Chronister
I ordered bedroom furniture and mattresses for my Master bedroom as well as my guest room back in July 2021. I followed up in December and was told that everything was in except for my mattresses. I then called again two weeks ago and was told that I was misinformed and that the only thing that was actually in was my mattresses and none of the furniture. The supply chain issues were explained to me and the sales rep offered for me to come into the store and see if I liked any of the bedroom furniture that they had “in stock”. My husband and I went in at the beginning of this week and had a look around. While we were there, we were told that the initial salesperson no longer worked there so they had another salesperson assist us. While she was looking up the order she told us that the first salesperson ordered us the wrong side bed rails. We informed her that we actually didn’t need the rails and that she could just remove them from the order. We decided to just go with the stuff we originally ordered since they basically had nothing In stock. We sat there for about 10 minutes while she typed away on her ipad. Eventually she told us she removed the bed rails from our order and that we would get a credit of $19. This raised some red flags for me since the bed rails were actually $125. I questioned her and she casually said that she accidentally deleted our entire order when she went to delete the bedrails so when she redid the order there was a price increase! She never even apologized for the oversight. We then asked if our order wait time would restart since she had to do a new order and she said yes. My husband and I were both super frustrated and told her to forget it!! I called the next day and spoke with the Manager and explained to her what happened. She assured me that she would try everything to make it right and told me that her “top sales guy” would be calling me. Well he called and told me that he was would be able to reorder everything and that he was able to give me “several discounts” since there has been price increases. Even with all these great discounts, Ashley’s still wanted me to pay an additional $600 to reorder stuff they cancelled!!!!! Save yourself the time and aggravation, go ANYWHERE else!!
Such a nice place! Brooke B. was super nice, attentive, and helped a lot. She happened to find something that was going to be in stock for when I wanted it and for a VERY reasonable. Satisfied with the experience and will definitely come here again in the future!
The store has alot of nice set up displays , My wife and I enjoy shopping there alot , Furniture is of good quality and well constructed , We have purchased a sectional couch before Christmas and was told 10/12 weeks ,with luck came in a little earlier .Just ordered a couple of chairs and ottomans. Looking like 12 weeks again. It is what it is ! But overall experience with Ashley is very good , Brooke was our sales rep . We liked her approach and her overall laided back sales talk👍👍
We ordered a sectional from this location in September 2021. In October I received the only call from the saying our couch would be delivered the first week of December. Around mid December I called and was told that it had been pushed back to late January/mid-February. I called again today now it’s late February to mid March. Unless you don’t want your furniture within the next 6 months, then yeah you should shop here. They don’t provide you updates unless you call. They can’t provide you an accurate estimate of when you’ll receive your furniture. It’s just not a good experience. If you can avoid shopping here, do it.
We ordered a sectional in September 2021, we were told 6 to 12 weeks. I have received ONE call from Ashley's to let me know that it would be delivered the first week of December. December came and went...nothing. We called it's been pushed out to the end of January-mid February. We called again today 1/29 it's been pushed back to the end of February to mid March! So if you enjoy not having furniture. No follow up from their customer service this is where you should shop.
The staff and the manager are exceptional. They were friendly and professional.
Ryan was so helpful this evening. He even stayed later to help me. Very good service...I'm just wondering do you have a new years sale for the last day of the year??
I ordered a sectional and oversized chair on August 3 of this year and was told delivery would be 8 - 12 weeks. I even have my paperwork that says the same thing. 12 weeks would have been November and no call came. I had to go into the store and was told the pieces would be in mid December. Well now it has been 21 weeks. I just called in a few days ago and was told the computer now says July but it could possibly show up end of February. I called in again and was told basically who knows if the order will even be fulfilled. This was unacceptable weeks ago and has now crossed beyond that. I am now getting ready to move into a newly built house where I will have no living room furniture.
My wife and I were helped by Brooke. She is very helpful, patient, and knowledgeable. We got almost all the furniture for our new house from this store. Great service, greater deals, and greatest satisfaction.
Ordered a bedroom suite for my daughter. Was told I should have it "by Thanksgiving but it could arrive before". It was stated multiple times. Thanksgiving came and went. I finally called the store (placing the call on speaker and letting it ring until someone finally decided to answer). The lady that answered the phone stated delivery was pushed back "a month or two". OR TWO?? So, just go ahead and tell me it could be March or April, if I'm lucky. The biggest selling point, the whole reason of going to Ashley, is the fact that they prided themselves on a 12 week delivery while competitors are offering 6-9 months. Well, surprise, surprise, Ashley is no better than their competitors. In fact, they're worse. I can't stand liars. Cancel my order? They said they could charge me 30%. It was a $2,400 order. Am I ready to give up over $700 for absolutely NOTHING? Not without a fight. I always liked Ashley furniture, but bet your sweet tail I'll never trust them again. I'll buy off the Walmart shelf before I buy from Ashley HomeStore again.
Greg Love was a amazing employee! He helped us to find just the right furniture! Not only did he have patience but, we were shown extreme kindness the entire visit. He took time with us to try out different furniture and did not try to push a sale on us! If you want an honest sales person then, you need to request Greg Love! Thank you Greg for your wonderful service! We are so grateful!
Greg Love was very helpful and made the experience easy, fun, and exciting. The service he provided was very appreciated. I highly recommend getting Greg to help you find your new furniture!
bought an accent table, they opened the box and it appears there were no issues. when we went to put it together there was a hair line crack that would be close to impossible to see. clearly was a manufacturing issue, The store refused to take back as we signed off. Do not buy from them
This location grand-opened in Oct 2021. It moved from down the road on Carlisle Pike, taking over Dick's Sporting Goods. I'd say the new location is probably 3x bigger. The new "outlet" section is probably already the size of the old location. So as you can imagine, the selections are vast. I didn't compare the prices, but due to the supply chain issues across the country right now, any observation would not be representative of normal pricing. I won't be surprised if you'll have to wait for a long time for a given order, per what I've been hearing on TV.No one greeted me when I went in but for this trip it's a good thing because I was really just browsing. In general, I actually do not want the added pressure of a sales associate pestering me every few minutes when I really don't any need help.So far I have nothing to complain. The establishment is brand new and showcasing great selections, and the ambiance and decors that's full of hope and promise for what your home could be.
Andy was so helpful! Showed me around the whole store and really understood what I was looking for.
Great customer service from Brooke today picking out a sectional. Very knowledgeable about products with no sales pressure.
Our associate Brooke was fantastic! She didn’t pressure us at all, heard our requests and quickly helped us find exactly what we wanted!
We had a great experience working with Brooke Baughman and Niko Grzenia at the Mechanicsburg location. They were very knowledgeable and professional. If you are in the market for furniture, Brooke and Niko are great!
Sales associate Amanda Wanner is OUTSTANDING!!! We went into the store for 4th of July sale. We were lucky enough to get Amanda! She is professional, knowledgeable and most of all friendly! NEVER once to you feel pressure to buy, she answered all our questions. It was such a great deal and experience, we went back and bought another set for basement for Labor Day sale and again recently to buy 2 chairs. 100%, hands down a wonderful person to work with!!! Great products, great price and friendly service!
Dakota provided great service from the time he greeted me coming into the store. He was fast and efficient in getting a price match and was patient while I made up my mind with no pressure involved. It was the way a sales should be made, letting the product speak for itself with financial incentives of course. All in all a great experience!
Amanda helped us find great furniture. She was very helpful and the store has good inventory.
My wife and I went to find a new king bed to fit all our animals and Brooke was more than helpful. She led us right to what we wanted and then spent time helping us pick a mattress. She was beyond helpful and made our experience amazing. She even set us up with brand new pillows.
Karyn the store manager deserves 5 stars for going above and beyond to help find a real time solution for the current pandemic wait for furniture. We ordered a sofa /loveseat and ottoman back in July but the delivery date keeps changing from rhe manufacturer.. and now most likely will not receive until after the holidays..Faced with the possibility of my family sitting on the floor for Thanksgiving and Christmas Karyn took charge and found us at least a loveseat until the rest of the furniture comes in....I cannot publicly thank her enough for her efforts. Waiting for furniture this long has been arduous to say the least Karyn is making it at least doable....Shop at the Mechanicsburg store ...Karyn will help...
I recently visited another newly-open furniture store in the area and wasn’t impressed with their customer service/knowledge of products. They then told me to go to Ashley to see if they carry what I’m looking for. I did and was greeted immediately by Brooke B. She was friendly, knowledgeable, and so helpful. I didn’t end up buying anything, but I wanted to give Brooke a shoutout for going above and beyond.
Ordered a dresser on June 5. Was told 8-12 weeks which would put delivery at the end of August (at the latest). Today is 21 weeks since we ordered. They still have no explanation as to what is taking so long other than blaming the warehouse. We went to the store today and cancelled our order and got a full refund. What a complete waste of 5 months. 🙄 The girl at the desk today was nice though.
After signing contract, was called over three weeks later to be informed that my bed was going to be delivered over three months later. The woman on the phone could not comprehend that this was a problem. Poor training, high prices, and no effort after they have your money.
I went today and was treated like faimily by the most energetic and fun furniture salesmen I have ever seen these 5 stars are for you justice ! Keep up the good work and management if you are seeing this … THIS MAN NEEDS A RAISE
Expensive!!!!
They wouldn't honor the extended warranty. Merchandise wasn't as good a quality as I expected. My first time purchasing furniture. I think it's a little pricey.
Brooke was amazing and so helpful! She helped us find a perfect dining room suit for our parents.
Bought furniture at Ashley Homestore in Mechanicsburg with the help of Dakota, he was very helpful and patient in helping me pick out my ideal furniture!
Great selection but long lead time to get furniture, like everywhere else.
Great selection of furniture at attractive sale prices.
Purchased a sectional from Ashley Home Store in May 2021. It was broken on delivery but did realize it until we sat on it later and it made a horrible noise. Frame is broken and poking out the back. Scheduled a repair and the repair person never showed up. Took another 3 weeks of phone calls and visits to the store to have them replace the broken sectional. Now 5 months later I still have a broken sectional and have been told it will be another few weeks (standard answer) until it shows up in the warehouse. No one calls me to follow up. I have called several times and get no phone calls back. Now no one at the store answers the phone. Never again will I purchase from Ashley no matter the sale price. Could have purchased something better for less elsewhere. Live and learn.
I bought a sofa during labor day weekend. Alesha was very helpful while I was browsing the different sofas in the store and was willing to answer the millions of questions I had. She was very nice and very professional. I was told it would be a 12 week delivery time but was pleasantly surprised when they called me to schedule a delivery only a few weeks after I had made the purchase. The sofa is very nice and looks great. My experience was excellent.
UPDATE: When contacted about a concrete plan and delivery timeline, Karen was able to pull things together for us. Updating to 3 stars. Overall, in a volatile supply chain, the store needs to be upfront and transperant on actual lead times rather than lying to make the sale. Same 8-12 week promise as everyone else on here. Been 6 months at this point. No proactive communication. Every time we call, we get a date 2 weeks out, after which it's again not delivered. Karen the manager has no accountability for the failed promises. Going to refund the payment and look elsewhere. At this point another 8 months waiting for a couch isn't a big deal as long as I don't have to deal with lies.
My husband and I are in dire need of a new mattress. On on our way to our original destination to buy one a few weeks ago, we noticed that Ashley Furniture sold mattresses, so we decided to stop in. I’m SO GLAD we did. I was honestly just going to get the firmest (and probably cheapest) mattress they had and be done. Amanda Wanner, Home Furnishing Consultant, came back to assist. I was hesitant at first because I didn’t want a pressured sales pitch as has been our experience at traditional mattress stores. Amanda was very patient and took the time to help us find the perfect mattress for both of us and never made us feel pressured. When I was between one of two mattresses, based on my spinal alignment, she recommended the less expensive of the two, which tells me she’s in it for the health of the customer, and not the financial benefit of the company. I would highly recommend that anyone looking for a mattress go see Amanda at the Ashley Furniture on the Carlisle Pike in Mechanicsburg!!
We had a great experience with Brooke at Ashley Furniture. She was kind, knowledgeable, and just the right amount of attentive. The sofa buying process was quick and easy, thanks to her!
We had purchased a queen sleeper couch mid April 2021 and were told about 8-12 weeks. We've continuously called about updates and no one every got back to us or had any updates whatsoever. Or would tell us to call back in 2 weeks. But yet again, nothing. It's week 24 and we got a refund as we haven't had a couch since we moved here back in March 2021. We understood the back order and have been patient but when you tell someone a timeline, you should follow through or at least give updates every few weeks.
In a word horrible. Sometimes you read reviews and you think "oh that's just some unhappy person, that no one can make happy." Not me. We waited patiently for furniture to come. After 4 mos finally started calling asking. Somehow it was in and delivery was scheduled. One piece was broken and didn't make it out of truck. Couch we realized part was broken once they left. Called -- repair would be out to fix. About a week went by. Nothing. Long story went in and the whole mindset was "oh well call corporate". Manager was not only not helpful but almost gave the feeling that could care less. So I finally got through to corporate -- and we shall see if they come through. Shouldn't have to do this. Customer service brings people back and prevents people from 1) going through their credit card, 2) attorney general consumer protection and 3) putting the truth on social media. Won't ever do business with them again.
Difficult to get money back on goods not delivered. Not worth the trouble.
Me and my fiancé went in to Ashley Homestore today (9/18/21) and we were greeted by Amanda. She asked what we needed help with and then let us check the store out for a few minutes then came back and checked on us. At first we just wanted a sofa but then we decided on a mattress as well. She was so pleasant and kind to work with. She made sure that all of our needs were met. Thank you, Amanda! 😊
I had a horrible experience with this Ashley. I bought a dining table set, but they didn’t tell me when I’d get it. Afterward, I realized I’d get it in 3 months. After the 3 months I still didn’t get my dining table, so my husband called and the lady told him it got lost because they accidentally sent it to the wrong location. The lady was so rude to my husband and told him that if he didn’t want the dining table set that he’d lose the money in the deposit. We waited another month and the dining table set still didn’t arrive, so we cancelled our order and they never gave us back our money for a mistake they themselves made.
RE: Ongoing delay - misinformation (see also: 23 Weeks and Counting . . .) Like many of the posts in this thread, mine is a word of caution regarding the delays Ashley HomeStore is currently facing with their manufacturing, warehouse, and delivery. While it is understandable that some of the elements are out of their control, what has been most disappointing is the failure to communicate honestly and set realistic expectations. Our experience appears to be an example of malicious and dishonest customer service. We purchased our sectional couch in April 2021. For context, we had just moved into our home and learned that we were pregnant with our first. With that in mind, it was crucial that we furnish our home in time for the baby's arrival. During the buying process, we communicated to the Ashley HomeStore staff what our timeline was. We were assured that we could expect our Sectional Couch in "8-12 weeks". While the staff was apologetic that it would take so long, we were assured because that timeline would still ensure that the couch was delivered well before we were expecting the baby. As you can imagine, the "8-12 weeks" came and went without any word or update from Ashley HomeStore. By Week 14, I called and was informed that there had been unexpected delays with their manufacturer and I could expect my couch by Week 18 came and went and again, no update or call from Ashley. I called in again and asked about the status; I was again told about unexpected delays but again assured that I could expect the couch by Week 20. Same scenario played out. A call on Week 22 finally revealed an honest conversation where I was told that they genuinely do not know when I can expect my couch. It could be next month, it very well could be next year. Meanwhile, my wife and I have been attempting to feed and soothe our child while sitting on an air mattress in the middle of our living room. On top of the frustrations associated with the delays, the most disappointing aspect has been the poor communication. After reading the rest of the reviews in this thread, it is very clear that (at the outset) the staff knew that 8-12 weeks was an unrealistic timeline. Furthermore, the staff knew that they were likely unable to give a realistic timeline. However, instead of communicating the likelihood of delays to me and my pregnant wife; they instead took advantage of the situation in order to make a sale. At no time throughout this entire process have we been offered any sort of discount or compensation as a means of tender for the delay. Rather we have only been met with more false information and unrealistic expectations. TLDR; We purchased a sectional couch 23 weeks ago and have yet to receive it/Ashley HomeStore has continually failed to provide realistic updates.
We bought furniture for an entire house and we are very happy with the customer service we received from Dakota. He was so patient with us and spent an entire afternoon helping answer questions, moving furniture and working out pricing, we are excited to see what the furniture will look like in our new house!
Customer service was awesome! Dakota was my salesman. He was very patient and informative! He let me look around the store without hovering. I asked him carry a chair from the back and put it next to a couch so I could see if I liked it. Great experience! The other salespeople were just as nice. Ibwill definitely be back!
Needed new living room furniture so we decided to check out Ashley's legit day sale. Found what we were looking for. Of course the expected delivery is up to three months out but we already expected that so no concern for us. Brooke was very helpful and patient as we went back and forth several times deciding which set we wanted. No overbearing sales tactics from anyone in the store and Brooke helped with advice and opinions when we asked. Overall great customer experience.
Great selection and awesome sale prices!
Ordered furniture on 3/19/21. I finally got my money back in November. If they would have spent half as much time ordering the correct furniture as they did fighting me on my refund, I wouldn't have needed the refund. Terrible service from the time they took my money until the time I got it back. I had to contact the Better Business Bureau and file a complaint to get my money.
If I could give zero stars as a review, I would. I am super disappointed with the Mechanicsburg Ashley. I ordered a couch in person back in May 2021. I was super excited for this couch as it would fit my apartment style perfectly and was super comfy. I understand with covid there was going to be prolonged processing. They told me 8-12 weeks and I was fine with that. However, what I was not okay with was them processing my payment a week after I bought my couch. In addition, I have never received an update on my couch. I called the store after 12 weeks (in July) and they told me that it would be delivered July 29th. Perfect! I called about a week later to set up time to make sure I had someone available while I was at work. While on the phone they told me that the couch was going to be delivered from the warehouse to the store on July 29th and not to my house despite my initial phone call saying that July 29th would be the delivery date. Nevertheless, they said they would call me for delivery date. On August 10th I still haven’t heard from Ashley, so I called them again. I was told that the delivery truck failed July 29th and August 3rd and the next truck won’t be delivery until September 7th, So, seventeen weeks after the purchase, with my payment already processed, I never have once received an update from Ashley themselves. During the same phone call, I told them about how my payment was already processed and all they could say was sorry. I decided to call the regional Ashley customer service (apparently Mechanicsburg is a different branch?). They kept handing me off to different people, and finally I was told my couch now won’t come to store until October 19 (23 weeks), but still no promises. As customer there is an unsettling feeling when a company has my money, but I don’t have my couch. I asked for a refund or discount for this trouble which they refused. Currently, I’m left with no money and no couch to show for it. My couch may or may not arrive as it has nearly taken double the expected delivery time with still no certainy. I will never be buying from Ashley furniture again as they are scamming consumers. Super disappointed.
Brooke helped us with a whole house purchase in the Mechanicsburg store. She was very helpful and thorough with a cheerful, no pressure attitude. She was also an excellent professional with extensive product knowledge. Brooke was a credit to her company and an exceptional employee,
Richie was great, very thorough and took his time explaining everything, he brought the inner princess out of me with all of my purchaces I made!
Greg Love is the man. Helpful, quick and easy to work with!
Pleasant shopping experience. Greg Love was helpful and answered all our questions in a truthful manner, we even added a recliner to our purchase. At check out, Karyn was practically perfect in every way!!
Greg Love was the best! He was friendly, easy to work with and never pushy! Just the perfect sales person!
Greg Love gave us great customer service and was a blast to work with! highly recommend!
Amanda was the sales person that helped me today and she was very patient, helped me find exactly what i was looking for. The office manager, karyn was also very sweet and helpful.
Worked with Peter G ( Sales man ) & Karyn ( Office manager) very nice, went above and beyond to help. We came in 5 minutes before closing and they still took the time to help us without rushing us. Very knowledgeable about items in stock and also delivery times. Would recommend to friends and family.
They don't even deserve one star. My mother purchased furniture and it took forever to get a dining set which she still doesn't have the bench to complete the set 18 weeks later. She also purchased living room furniture which all of a sudden after 18 weeks they can't get and the only reason she found out is because my sister went in person yesterday to the store. My mom called today because of course she wants refunded the money for the living room furniture and the person who answered just laid the phone done and hung up on her. The better business bureau will be involved so if someone from Ashley is reading this you know who this is by now and I suggest you make it right. I don't know if all the stores are like this but stay Way from the one on the carlisle pike in Mechanicsburg pa.
My overall experience dealing with Ashley’s in Mechanicsburg has been awfully frustrating. Now, my quarrels are not with the individuals in the store. In fact, Karyn the office manager has been extremely helpful and understanding. My problems are with the delivery and repair crew. We waited three months for our dining room furniture (not a big deal, it’s a pandemic. There are shortages with materials and staff.) to be delivered and assembled. As you can see from the pictures, the table is all sorts of messed up. Normally, this would have been caught before the delivery guys left and we would have tried to resolve it then. They all but ran out the door after handing the paper work to my wife who was working (I took off, I was there but not trying to hover because that seems rude. I didn’t realize they left until I heard their truck start.) I tried to call and get them to come back five minutes after they left but was told that wasn’t possible and I’d have to file a claim to get it repaired. Okay, fine. I figured I’d go through the motions and I’d only have to wait a week or two for someone to come back. I was told today that the earliest someone can come to fix the issues that Ashley’s caused was mid-October. TWO MONTHS for them to come and fix THEIR mistakes. It would be one thing if this was just standard warranty repair a year from now but they never succeeded in delivering the product correctly in the first place like I PAID FOR. This whole experience is ridiculous and I want my money back and they won’t even do that. I recommend NEVER buying anything from them and if you do, I hope you’re lucky enough to have it delivered correctly or you’ll just be storing broken furniture instead of using it.
Greg L was very helpful and answered all my questions!
My husband, Bradley, and I want to apologize for writing this review so late as we went there about a week ago or so, but we just had to make sure we did get to write it! We could not recommend buying from this store enough. My husband and I value a wonderful customer service experience, and definitely this store hit all 5 stars for us! Specifically, our sales associate, Peter, took so good care of us. Not only did he help us order our wonderful new couch, but he also was so friendly and welcoming. We want somewhere that we know we aren't just another person to sell too. We want to feel valued for who we are and be able to build a relationship with the person who is taking care of us. Peter did all that and more. It's rare to find such a wonderful person willing to get to know you, and make you feel welcomed instead of hurrying you out the door. In this world we need more people like this! It's kind of like a giant hug, as if you have been to the store a million times. We need places we can return to where we know we will always be taken care of and never seem like a burden. We definitely will return if we ever need to buy anything else in the future. We cannot recall the names of the others, but there also were other wonderful individuals who helped us as we checked out. Thank you so much Peter and the rest of the team that served us that day! Please don't hesitate to find your new home decor here! I promise you, you won't be disappointed, and you will feel welcome always, especially if you get Peter as your sales associate!
Greg L did an excellent job with helping my family purchase a new living room set. He helped us narrow down our choices giving pros and cons. He was very personal able as well. I would shop here again and ask for Greg.
Every sales member greeted us warmly and made the whole experience so fun!
Peter was amazing. Was very professional and knowledgeable. Enjoyed our experience at Ashley’s Furniture. We loved what he helped us pick out. Thank you very much.
Greg Love was an awesome sales rep and was great in helping us find exactly what we were looking for 😊
Awesome customer service and shopping experience provided by Greg Love! He helped make our shopping easy and quick! Would recommend looking for this salesman at the store!
Greg was very knowledgeable and did an AMAZING job helping me choose furniture!
We worked with Greg Love and he was super helpful. He introduced himself when we walked in, and then let us browse without following us around. Would buy from him again!
My wife and I had the most enjoyable time working with Brooke selecting replacement furniture. After asking a few question she led us to exactly what I wanted, however I had to convince my wife that that's what she wanted.
Wonderful experience with Ashley Furniture! Greg Love was great and helped us find the perfect sofa!
Greg and Karyn were wonderful to work with! Thank you!
Ashley’s was our 3rd furniture store and we never left until our purchase was over. We think the store was far above and beyond its competitors. Greg Love was a terrific representative of the store. He was patient and professional during our time there…and I asked a lot of questions. Great experience!!!
So spent over $2500 on a recliner and love seat paid xtra for additional warranty 3 weeks later ...... recliner won't go down arms are bent in the inside of both items and Ashley will not repair or replace!!! They say because they didn't deliver it we picked up. No one said warranty was null if we don't deliver. Furniture is junk!!!!
Ask for Peter G., very knowledgeable, personable and he will take good care of you.
My husband and I went to Ashley’s today to just “look” for furniture for our new home. We walked out with a new living room set, mattress, and an adjustable base. Greg L. helped us tremendously throughout our visit. Karyn and Bradleigh were also wonderful at the front desk!
Greg is the man! Great service, very friendly & helpful!
Came into Ashley’s not expecting to find what I needed because I have an extremely small living space. Greg Love met my daughter and I at the door and immediately sat down and drew out what we needed. He took the time to walk around and measure couches until we found what would fit. He made the experience seamless and fun.
Ashley furniture is amazing
Don’t waste your time here. I’m on week 17 of waiting on furniture and every time i talk to an employee they keep pushing back the date. First it was the second to last week of July they would have everything in. Then it was august 3, now it’s the first week of September! Complete bull****. I was told 8-12 weeks and covid isn’t an excuse anymore nor is being short staffed! I walked in there the other day and couldn’t walk around without every employee being up my a**. Save yourself some time and go elsewhere! I’ve always shopped at Ashley’s but they lost a valuable customer! I’ll be taking my business elsewhere and going in to cancel my order.
Unless you are willing to wait MONTHS for you order then do not shop here. Placed in order back in March 2021 and sales staff was nice and helpful at the beginning when the order was placed, it stopped after that. Was told there was plenty of inventory and my couch should be in in a couple weeks and they would call me a week after purchase to give a delivery date. Since the order I received 0 calls for updates on the delivery ETA and had to make every phone to get an update. All they tell you is a tentative date but never followed through. Phone rings endlessly ever time you call the store, good luck getting someone to answer and you can’t leave a message. They provide no compensation for lack of customer service and lack of order updates. When I spoke to a manager about it being almost 6 months until the delivery which was way out from what I was originally told at purchase was told “they make no promises or guarantees”. Nothing wrong with then furniture quality but customer service is severely lacking. I would have preferred honesty of knowing the delivery would take a long time over being given the run around and no updates.
I just bought over 2,500$ of furniture from them chair was broke in the box over 600$ chair an they won’t stand behind there product 2 of the 4 legs are broke an they won’t replace or refund me I’m furious!!!!!!!!!!
Excellent service from Nico
Getting responses from salespeople is like pulling teeth. Nobody ever knows anything and has to "call you back." Too many other better, less expensive places to buy the same quality items.
We purchased 4 pieces in February. Received 3 of them in 16 weeks. One month late. Still waiting for our ottoman. I call or stop in store once a week. Its clear they have no idea when the piece will arrive. I offered to accept the floor sample, but they won't give it up. It'sactgettin
Furnitures are nice but the sales wont help instead they will charge you more even you dont like the insurance she still put it on and all the price are not accurate.
The sales process went extremely well with Dakota and the store manager Kyle back in February. Unfortunately all customer service stopped after the sale. Four months and three deliveries later all of our furniture finally arrived. There was slight damage done to our wall and the bed frame and they take no responsibility. I was told I’d have to file a claim with the delivery company for the damage to our wall and they are not responsible for any manufacturer defects to the bed. You call the store and it rings for ten minutes until someone picks up. Messages to the new store manager are not returned. I’ve written to their home office and was offered a fifty dollar gift card to their store. Why would someone want to return after this experience? Have filed a complaint with the PA attorney generals office hoping for a more amicable resolution but I’m not hopeful based upon their responsiveness thus far. We’ve purchased all of our furniture from them over the last 25 years but this will be our last.
Very pricey
Do NOT shop here! I ordered a living room set in March 2021. I was told 6-8 weeks for delivery. At the beginning of June we returned to check the status; the manager told us there was a tentative delivery date of June 12th, but that never happened. I just went in the store and spoke to an argumentative female manager that was condescending and anything but helpful. She told me my only options were to wait (but she’s unable to give me a time frame for my delivery, just dates that their warehouse may get some of these sets delivered), select another set (So I can wait another 4-6 months?), or cancel the order. Terrible customer service. I’m extremely disappointed not Ashley Furniture and will never return.
Over priced
Update: It is now over 2 months from the first date I was told my replacement sectional would arrive and I am no further. I have been provided a total of 4 dates it would arrive, but it never does. Nobody is answering the phone at the store and not responding to my email. My sectional was to be delivered about 2 weeks ago. When it arrived, they delivered the wrong sectional. The delivery crew got into an argument on the phone with the store manager, who communicated to them that they were not to leave my home without the product. They left without the sectional while I was on the phone with the manager. While they said they would come back later for it, I made sure to communicate to the manager that I have a dog and if he damaged the couch I would not be responsible. When the delivery crew first arrived, they backed into my driveway, which is sloped and damaged my driveway. So far, the date I was told a new sectional would be in the warehouse, came and passed and it did not arrive in the warehouse. I have been told Ashley will not commit to one of the sectionals being designated for me. I have also been told they will not guarantee prioritized delivery when a new piece does arrive. Also, there has been no movement on getting my driveway repaired. I was told I would be "generously compensated for my trouble." With no date for when the new couch will arrive and no plans to repair my driveway, they are providing a meager $100 compensation. Which, at best, is a waive of the delivery fee. I can't remember if the delivery charges were more than that, but the definitely were not less.
Had a great experience at Ashley HomeStore during their Memorial Day weekend sale. Our sales rep, Brooke Baughman was very helpful and managed to get us an even better deal than what the actual sale was. We ended up purchasing more furniture than planned. Looking forward to the delivery!
very over priced compared to others. furniture doesn't hold up well.
I would recommend this furniture store if your looking for good quality furniture we purchased 2 recliners the woman ( Amanda Wanner) who assisted us was #1 she went out of her way to get us what we wanted and at the price we could afford!! Kudos to her😀🎉🎊
Went in for a dresser, found exactly what we wanted. They would not let us have the floor model, but told us that we would have to pay for it, and wait for it to come from the warehouse in 8-12 weeks. We waited well past the estimated time, and all they could do is email the warehouse who never responded to them after more weeks. Today it had been TWENTY ONE WEEKS. We went in to get our $$ refunded. I would give them 1 star, but the salesman Greg Love, was awesome. None of this was his fault. I would buy from him again in a heartbeat, just not from Ashley Furniture. Not sure why they couldn't just give us the floor model, as they obviously shouldn't be offering it to anyone else anyway. 🙄
Ok nice.
Alesha was a great sales woman, we had a great time at the store and she helped us find everything we needed to furnish our new home! I would 100% recommend her!
Avoid at all cost. Once you make a purchase, they avoid you after and never answer the phone. Waiting 6 months for furniture and counting, and the store doesn't answer or take my calls.
Horrible service we have been waiting for over 3 months for a recliner.paid for it in February and keep getting the run around on when it will be here.if you want any furniture soon don’t go there.
I have ordered some Dining table + chair Set on Feb 2021 paying full cash and this is NOT a special order item , expecting the item to be delivered by April first week and this is . We never received any call back from the office mentioning the expected time of item availability . Followed up on April , then was told items will be delivered by May first week and it was like a moving date and last i was told it will be june last week .Finally i had to cancel my order because these june end dates were also not convincing. I understand they might have staff shortages , but as a customer we expect someone to pick calls atleast once in a while .No one seems to be available to take phone calls. Even for cancelling the order after 12 weeks of booking , they have policy of 10% restocking fees or someother name, but the staff was kind enough to waive of this 10% fees. So everyone please please prior to purchase make sure you have the exact dates , else will face the same issues similar to what i had to go through.Good luck
Prices are high
Highly recommended you discuss ETA’s on products before making purchases here. Purchased a bedroom set without asking about arrival times and now I could be waiting 3+ months. Probably would have shopped around knowing this information.
Don't waste your precious time or money. Ordered furniture in February, delivery keeps being pushed back. I've been living out of boxes and crates since then, and its almost June. Manager will not take my complaints, and the little twit who answered the phone, was rude, and "didnt like my tone."
It would be nice if you could look around with out a sales person hanging you your shadows just waiting for a sale. Walked whole way around store was greeted by sales person then everywhere we were she would Pop-up in our shadow
(Translated by Google) There are precious things but it takes a long time to get there, wait 4 months is a long time (Original) Hay cosas preciosas pero se tarda mucho en llegar uno esperar 4 meses es bastante tiempo
Horrible service. Ordered furniture 6 months ago and still don't have it. Delivery was scheduled, and they never showed up. Rescheduled, they didn't show up again. No one picks up the phone in the store or in the warehouse. Save your time -- buy your furniture elsewhere.
Do not purchase here. You will have issues. Delivery gets "Stopped by PennDot weigh stations" and delivery dates will change day of. Once you have the product it will be broken and to have it fixed you need to wait 2 months for a third party company to determine what the malfunction is. Then approx 3 more months before it is "fixed." Needless to say it was never fixed and is still broken. Over 1 year in with a broken couch and they can not help but to offer me service in another 2 months. This is absurd.
Dining room table came in damaged on one corner and table leaf won't close due to the screw pulled out and one missing...now I can't get them to repair. Probably fixable but no calls back. They are very nice until they get your money then forget it. Done buying there.
My 1st time shopping with Ashley Home Store and it was a great experience...I had looked online 1st and kind of knew what I was looking for and when I went in Brooke Baughman was the sales consultant that walked me around and showed me everything I was interested in...Went back in when they were having a sale to purchase and Brooke was working again and helped me with my whole order...Ordered a Bedroom Set and Living Room Set...can't wait to put them in our new home!!! Thanks Brooke for all your help...I will be coming in again to buy a few small things...Love Ashley Home Store!!!!
We know what we wanted and Jarex came up to help us, very friendly and helpful. He took us to types of entertainment centers and we found the one we liked. As we were walking around with him we saw a reclining loveseat and picked that to. We got great deals because we went when they have beat the clock specials. We didn't know about that but what deals we got. I'll be going back if I need anything else.
We ordered furniture in February from the manager Niko. We were told April 12 delivery. We have called countless times and no one answers the phone. I am currently on the phone while it’s ringing for over 5 minutes. The corporate number says they have “no affiliation” with this store and could not help me. I called the Harrisburg store last week, they gave me an order update. This week they “have no way of doing it”. We spent thousands of dollars here. No one can tell us where our order is or answer the phone. The manager also no longer answers his phone.
Great selection of home furniture, they even have a discounted section.
Found some finally to help me
Next to Ollie's great stuff cheap then ashley then home depot In Mechanicsburg pa
I was on a mission! Saw the couch I thought I wanted, Amanda approached, answered my questions. Then we walked to see a few choices but she knew that I knew the one! Was very helpful, not pushy and stayed and helped me complete the process! Mission complete!
I ordered a bed frame from this location approximately one year ago. This specific frame was for a queen size bed with storage underneath the frame. Two people, we are not large and a dog. A couple of months with the item, I noticed that the center of the mattress began to dip. I didn't think much of it at the time.. but eventually it got worse and When I looked underneath, I saw that the main bar running from the headboard to bottom had completely snapped. I was forced to stack books until I leveled out the bar. When I attempted to contact Ashley Furn, I was unable to reach anyone at the store or at their customer service line. I also attempted to email them and waited for a response. Nothing. I won't buy from Ashley anymore. Cheap furniture and poor customer service. Only two stars cause I liked the bed idea and design, but the execution was trash.
Brooke was really helpful. She guided us to choose the perfect nightstand for our bedroom. She's knowledgeable and very friendly.
We were told it would be 11-13 weeks before we would receive anything we bought that day!!! Unacceptable.
Were looking for a mid-tier sofa. While they have a large selection, of aesthetic options, there was nothing that was quite comfortable.
The absolute worst quality and customer service I have ever seen, Frame broke on the couch and the ottoman instantly looked like an in ground swimming pool, definitely not what I would expect after ordering in February and receiving furniture in late July. Ashley Refuses to replace and forced to work with some aftermarket “repair facility” that has no available dates. Customer service agent had no signs of empathy or willingness to help. One date was set and we took off work only for them to cancel, I would not recommend ever buying Ashley furniture.
I ordered a bed, it came with everything BUT the footboard. The footboard in fact is needed to put the bed completely together in case Eric Edward's the salesman needs reminded. "Nothing is free" Niko told me when I asked to have the footboard ordered for free considering I was ordering this bed and wanted the ENTIRE bed.
Excellent experience. Highly recommended Brooke Baughman, the wonderful sales person who assisted me with my purchase and financing.
Substandard furniture that came damaged and they won't correct it. They won't return calls or emails. Never spend your money at Ashleys.
Brooke was incredible! Definitely seek her out if you are in and need help. She helped us order a sectional to our future apartment. This was our first time ever making such a big purchase, and Brooke made us feel comfortable and at ease through the process. She was really clear on all the details and was overall just a huge help!
I will never buy something from Ashley Home store again, it was our first big furniture purchase moving into our new home and I wish we would have looked online at the reviews before purchasing. The reviews here are honest, once you make the purchase Ashley does not care about the customer any longer. I was told multiple times I would be getting a credit on our purchase due to everything we went through and I now see what was just talk to get me off the phone. They do not keep you informed as the customer even when your delivery date changes 20+ times (I am not exaggerating this number). When you do call the store to get an update on your purchase they never answer their phone and I usually had to call 4-5 times throughout the day just to get someone to answer the phone. Some of the staff is helpful but the other half is snarky and does not take the conversation seriously. We bought our furniture Christmas 2020 and we told it would be delivered January 2021, then February 2021, March 2021 and finally it was delivered April 2021. Amazon does a better job at tracking my 5$ coffee filters than Ashely does my 2000$ couch. I still do not understand why this entire time they could tell me exactly where my couch was and what the hold up was. COVID is not an excuse for bad customer service, do better Ashley.
I recently purchased a house and was looking for a new bedroom suit and media center. Brooke really helped me find the best fit for my house and made the process as painless as possible. I will be sure to come back when I am looking to update more rooms.
They have really nice clearance going on. Also the willingness to help people thank you Ashley Home Store
Brooke Baughman was so knowledgeable. Brooke spent time showing us different options when choosing our new living room furniture. Thank you for a really awesome experience. Definitely ask for Brooke.
Brooke was the best! She helped us get a whole apartment of furniture. She was patient and knowledgable.
We had a great experience buying our new mattress set. Brooke was very helpful. She allowed us to browse freely but also pointed out the options that she thought best fit our needs. We have no complaints! Would definitely recommend her!
Shout out to Kyle for all his help getting a giant couch into the back of a minivan. He was great! Alicia sold us the couch 8 weeks ago or so. She was great too. Very attentive to us and helpful in helping us make our ultimate decision. Overall a really great experience. Customer service was top notch. I think I’ll be coming back for some more furniture soon!
Pay close attention to the details on the order before you sign it. I found the couch and color I wanted displayed in the store and the salesman placed the order. Three months later and the couch delivered was a different color. I showed the delivery driver the picture i took in the store of what I ordered but the delivery receipt had a different color listed. I found my receipt and sure enough they put in a different color than the floor model I told them I wanted. Still a nice couch but not the color I wanted and was told there wasn't anything I could do about it since I signed for it in the store.
Dakota our salesman was very helpful in the purchasing of our home accessories.
Went to buy a bed set the sale lady came talked my grandma and I thru everything told us the bed set we where buying in the back room where the cheaper furniture is did in fact come with a mattress we asked this question multiple times . Bed set came about 2 months later to our surprise no mattress . The delivery people told us Ashley’s never know what their talking about and that in fact my mattress was comming. I called Ashley back and was told no returns or refund for all that I wouldn’t have bought a queen sized bed set when I have a full size bed . Won’t be back or buying ever again from here . Ending up having to pay another 750 else where for a mattress
Customer service is horrible can not get straight answers everyone says something different than the last
DO NOT SHOP HERE! Purchased and picked up a very nicely packaged couch. Took it home and immediately unpackaged it to find two tears in it. Sent photos to the sales person I who told me the manager would call us the next day. 3 days pass before we get a call offering us a 25$ gift card. No option to replace the couch. Went into the store and spoke with Niko (store manager) and he told us all sales are final, there’s no exchanges or anything they would do. He then blamed us for damaging the couch and was extremely ignorant. Learn from our mistake and buy elsewhere!
The people are very friendly. They are helpful in showing you what they have that you are looking for, but give you time to look around.
Love it
Alicia was great. She was there when we needed her and gave us time to explore when we wanted it. She was patient and helpful and went the extra mile for us. We will definitely work with her in the future!
Was nice to visit but no one ask us for any assistance, we browse through the store getting ideas for a bed ,a living room and a dinette set. We spent about an hour at the store but with no luck
Purchased a piece of furniture in November. They were not transparent regarding shipping time. Since then, shipping has been delayed numerous times. I’ll be lucky to get my furniture by end of March. I do not recommend. Avoid this place.
Karen was able to help me get all my furniture scheduled for delivery within the week. I.call her earlier this afternoon and she worked on it until 8 pm to get the warehouse delivery to work.
My daughter just purchased her first set of living room furniture for her first home. Niko helped us select the perfect set. He was absolutely 100% married to helping her find everything she wanted in a living room set. His customer service went above and beyond. I will definitely shop at Ashley.
Do not recommend. Once sale is done, customer service is done! Do yourself and family a favor and go elsewhere.
Do not recommend. We had been VC shoppers in the past and wanted to explore better quality options. We thought Ashley's was worth checking out. Sales person was knowledgeable and friendly. Ended up ordering new living room furniture and a bed frame (platform). We don't have space to have old and new furniture in our home so we sold our old pieces. They sold a lot faster than expected and due to Covid, deliveries have been delayed. No major issue....YET!Ashley's ended up scheduling a split delivery for us so we were able to receive a side chair and bed frame earlier than couch/loveseat. Took Friday off work for delivery...received a call that delivery is rescheduled to Sat. No major problem, a day off is always nice! And our mattress delivery was set for Saturday anyway. All is good. Well, bed frame delivery was a fail. Missing pieces. No clue when pieces will be available as of now. First they have to scan the returned pieces at the warehouse. A manager will give me a call in 72 +hours and they've made a note to make sure pieces are all there next time. Ummmm, thank you? Shouldn't that happen anyway?! We now have no bed! Can't sleep on a mattress (no box spring) on the floor! Ashley's could care less. Terrible customer service. Not a solution driven company. Once sale is done, customer service is done. Do not recommend.
Love these power recliners!! The guys assembled So does everyone that walks through the front door. It’s a great place to work as they have built in USB ports and the middle cushions fold down to a working from home made for ideal comfort. Here are the downsizes, I don’t recommend finance the app doesn’t sync well with Synchrony bank it’s a whole billing cycle ahead and sometimes behind the bank depending on time zone. Also Ashley’s doesn’t have or maintain their own shipping. buyer be ware it’s 3rd party. When they say 4 hour window it could be 8 or next day. In my case it was in stock but resold and delivered months later so because it delivered so late I was billed twice because it was financed and the delivery paperwork wasn’t reported with the correct purchase date . It appeared it delivered on the date it was in stock at the warehouse. I had to get this corrected I didn’t need or order 2 kitchen tables and was charged twice. I had to prove this was their error. If I had bought this outright then this would have omitted it the delivery going through the bank. This took awhile and to go back months worth of invoices and automations processes it’s a daunting process.
Deception. Lies. Theft. Rudeness. Irreparable damage. These are words that describe my most recent experience with Ashely’s Furniture and the harm they have caused me. Read my story and save yourself time, headache, hassle and damage to your credit bureau, by taking your business to another furniture store. For several weeks now, I have been trying to purchase a sectional. Unfortunately, due to COVID-19 aka Coronavirus, almost every store is telling me 12 weeks before delivery. I really needed to get it between 6-8, so I have been shopping around. On January 16, 2021, I went to visit Ashley’s in Mechanicsburg, PA. I was greeted by Niko, who happens to be the General Manager of the store. Since all his sales people were busy, he offered to assist me. Ok, we are off to a good start. He showed me a couple of pieces and we finally came to one that I quite liked a lot. I had a good chat with him, he answered my questions, but the price point was at the high end of my budget. So I wanted to take a day to think about it. I asked Niko if I wanted to apply to finance, can I apply online or do I have to do that in store? Niko told me I could go to ashleyfurniture.com and apply directly there. He said they offer two companies, Synchrony and SNAP. Awesome! The following day, I opted to go to the website and decided I was going to purchase that sectional. I loaded the item in my cart and went to check out. One of the Chrome Apps I have gave me a nice discount code and took $200 off the price of the sectional, making my total around $1200 with delivery. I continued the process and it gave me an option to pay with financing. I clicked apply and it automatically took me to the Synchrony website. Synchrony is a very common finance company amongst furniture retail. However, for me personally, is not a company that I will ever do business with again due to their shady banking practices. I wanted to apply to SNAP. It was well passed 9pm at this time, so I couldn’t call anyone at the store. There was an online chat help though. I clicked on that and explained I wanted to complete my purchase but did not want to apply with Synchrony. I wanted to apply to SNAP. The chat rep. told me that was not possible. They explained that they have a “tear drop” system. You submit your application through Synchrony and if they do not approve you, then it automatically will go to SNAP for review. I explained that I did not want to do business with Synchrony and I certainly did not want to have two inquiries on my credit bureau. The representative explained that’s not how it works. They said that Synchrony will pull credit. If they do not approve you, then SNAP will review it but SNAP does not pull credit so I will only have one inquiry. This was very frustrating. Why is it set up this way? The rep. could not give me any further answers. Now, I am stuck. If I want to make this purchase, I either follow the rep’s instructions or go without. My frustration with the process of shopping had definitely peaked, so I decided to bite the bullet and just apply. I put my application in. I expected to get a flat decline, but that’s not what happened. Instead I got an “error message”. It stated that “more information was required to process my application and an Ashely’s rep. would be in touch.” I get a notification on my phone that Synchrony has accessed my credit bureau. The next day is MLK day. I don’t expect to hear from anyone. I get it. It’s a holiday, even if retail is open. Tuesday the 19th comes and no call. So I reached out to Niko in mid-afternoon. I explained what happened and he said he would check to see where my application was. Unfortunately, he said he did not have it and it was not in Ashley’s system. This was very concerning. I already got notification of the inquiry. Where is my application with all my private sensitive information like social security number, date of birth, etc.!??!!? Niko did not think it was a big deal. He asked that I call into the store and ask them to send me the link to SNAP and I could just apply there. But what about my other application? Niko didn’t know what to say about that and pressured me to just apply to SNAP. I did call over to the store to ask for this link and spoke to Matthew. Matthew didn’t know what Niko meant by that. He asked for my information and he tried to pull my application up, but he also could not find it. He instructed me to call SNAP’s corporate line and speak to them. I spoke to SNAP and they explained they did not have the application either. I told them what had happened and about the “tear drop system” and this is where we encounter LIES. SNAP tells me that there is no “tea drop system” at Ashley’s. They said that if I applied at Synchrony…then the application went to them and SNAP does not get it. So I asked him about a credit inquiry. The SNAP rep. said they absolutely pull credit. It’s a soft pull, not a hard pull though. DECEPTION. SNAP tells me that I better get a hold of someone at Ashley’s and also lets me know that unfortunately, I am not the first person to tell him that Ashley’s reps are telling people this. They simply want to get every application they can. Throw it up against the wall and hope it sticks mentality. So I call back to Niko. Now I am getting voicemail. I leave him around 3 VMs over the next 3 days and still no response back. Instead I get a call from Elena, who turns out is one of the store manager’s at Ashley’s in Mechanicsburg, PA. She says she was told about my problem and wants to help. She instructs me to come to the store and fill out another application. WHAT!?!? How does that help with being tricked into putting an application that I specifically said I did NOT want to submit online so I can come and repeat the process? She clearly has not been explained what has happened. So I tell her what happens. At this point, she becomes defensive. She tells me that Ashleyfurtniture.com and the Ashley’s I am talking to are not the same. She claims they are but a small business that sells Ashely’s furniture and not the same as the website. She is but a franchise. I get it. But to the naked eye…to the consumer who does not know the dynamic, they see the Ashley’s logo on the store and same logo on the website. They carry virtually the same furniture, made by Ashley’s and nothing else….what conclusion is the consumer supposed to draw? Furthermore, if this is true…why is the General Manager telling me to apply online? If you are not one in the same…by doing this, haven’t you just sent your customer to the corporate site to purchase from them and now you will receive no credit for the sale? What kind of business model is this? The level of concern from both corporate and the store level are absolutely pathetic. They simply do not care. The only thing they want to talk about is me buying furniture. I explained that if I did not get satisfactory resolution to this, I will contact my attorney and take legal action. Elena refused to take any responsibility. Instead she started to point the finger at corporate, telling me it’s their fault and the store has nothing to do with it. She said, it’s not fair to include them in any legal action. She goes onto explain that it’s not Ashley’s fault at all because the people who run the chat are “foreigners from India who do not work for Ashley’s and are subcontracted”. What their exact position is or is not with Ashley’s is irrelevant. They are representing Ashley’s company when they are responding to those messages. Perhaps, instead of being cheap about it and sending jobs from the US to foreign countries and paying a pittance of a wage….you may not have this issue had you paid a living wage to Americans, right here in the United States. Nonetheless, you chose to do what you did and now you live with the consequences of said actions. You make it right! Except, no one seems to care to do that. The amount of smug arrogance and back peddling and finger pointing is disgusting! RUDENESS. The situation is only further aggravated when Elena tells me that this inquiry hasn’t really hurt my credit. She tells me it dropped my score by 3 points and that if I pay everything on time, next month it will go up. Clearly, we have someone that has NO IDEA how credit reports work…which is ok, because most folks do not. But you shouldn’t be speaking on or advising on something you do not know about. And secondly, she clearly demonstrates that math is not her strongest suit. First, the credit bureaus statement. While she is correct, an inquiry doesn’t plummet ones score…places have min. FICO scores. 1 point off…you aren’t qualified, end of story. So you cannot say 3 points means nothing. That’s false. Secondly, paying your bills on time every single month doesn’t guarantee an increase in score. I haven’t missed a payment on anything in 20 years…my score fluctuates all the time, month in and month out. I had a credit card balance that increased and I got a notification my score has dropped. A couple of months ago, I paid of $10,000 in credit card balances…my score dropped over 20 points. Second, her math. So let’s assume her simplistic comparison is legit. 3 points loss for the inquiry and lets even say I pay my bills on time…I get a +3. -3 + 3= 0. A net of 0. BUT, if I didn’t have the inquiry in the first place then I would be +3. So I am still 3 points less than where I should be. This seemed to mean absolutely nothing to Elena, she dismissed this idea. IRREPARABLE DAMAGE. I explained that the level of concern from the people at her store is just as disturbing as the deception and lies. If I was on the other end, I would be trying to figure out what can I do to make things right for this customer. I know I cannot remove the inquiry, which would be the most satisfactory for the customer. But what can I do? You could start by trying to compensate the error by offering a discount of some sort. You get a sale. You compensate the consumer. It’s a win/win. Furniture has a 500% markup. Yes, you are reading that correctly. It’s not twice the price they pay…its 500%!! It is what it is. It’s the world we live in. Though it makes you wonder how these furniture stores are going bankrupt all the time. But I digress. Clearly, the ability to offer a discount will not cause your company to lose money. Elena says she can do that is willing to put me on her VIP list and get me free delivery. So you think $150 is what this deceiving lie is worth. I’m sorry; we aren’t even playing the same sport. I told her that if I buy straight from the website, the price is $200 less online with the coupon. So buying from her actually causes me to pay $50 more. She says she has to talk to her General Manager to see what else can be done. She puts me on hold to get a pen and paper. About 15 minutes later, another man picked up the phone and asked if he could help. I explained I was on hold for Elena, as she was grabbing a pen and paper. The gentleman told me that Elena is now busy dealing with an upset customer. I said I was the upset customer. He told me, I was just one of the upset customers. Oh? This sounds promising. The man took my contact information and said that the GM comes in the next day, 1/22/21, and he will call between 9-11am with numbers. The next day comes and I receive no call between 9-11am. I try calling in the evening around 5pm to follow up and leave a message for Elena. No return call back. I call again around 8pm. She is still busy. Left a message and no call back. I try once again on 1/23 and the lady who picked up the phone sounded puzzled saying she had taken my messages and gave them to Elena and surprised she did not call back. I’m not. Clearly, this is the level of service you can expect from the people at the Mechanicsburg location and Ashley’s overall. So now I needed to reach out to Ashley’s corporate. I tried on 1/25, but trying to find a phone number on their website for customer service is relatively impossible. So I hit the chat and they gave me a number to call. But, corporate closes at 5pm so I have to try the next day. On 1/26, I spent over 4 hours on the phone with numerous departments of Ashley’s corporate. It took over 15 mins of automated prompts to finally reach customer service. As I am explaining what transpired, the phone goes silent. I start saying hello, hello and find I am on hold now and I have been transferred to the escalation department. The rep did not even allow me to finish or let me know that they were transferring me. Once I reach escalation, I explain what just happened and what transpired and it’s the same thing. Phone is silent and I have been transferred without anyone telling me this. They transferred me back to customer service. Once I am back in customer service, I tell this person what is going on and tell them to not transfer me without talking to me first. They say they need to transfer me to escalation. OMG! So they transfer me. I get to escalation and they explain that its customer service issue. MORE FINGER POINTING! I told them not to transfer me back to customer service. They won’t help. They said they can try one more spot and that was to Ashley’s corporate office. Except when I am transferred, I get transferred to the warehouse for distribution. They can’t help so they transfer me to Synchrony. Synchrony can’t help, so they transfer me back to Ashley’s customer service. They can’t help so I am transferred to customer relations. This is where frustration finally boils over for me. I press 0 for the operator and explain the situation. She tells me that they do not have a department that can handle this. This is something I need to talk to Synchrony about. No, it is not. Synchrony isn’t who deceived me. They didn’t lie to me. Their customer service isn’t pitiful. I ask to speak to a manager. She puts me on hold and then hangs up on me. Rinse repeat and I get back to customer relations, except it just rings and then they hang up on me immediately. Repeat. Same thing. I try this 5 times and every time I press 0, it rings and someone picks up and hangs up. I finally block my caller ID and call back and this time, they pickup. SHOCKER! This is the runaround and blatant disrespect that you can expect from this company that out sources American jobs to foreign countries to save a buck while charging 500% margins on furniture! I finally reach someone who actually is trying to help. The first person. When she transfers me, she stays on the line to ensure I am getting help. Sadly, we never reach anyone that can help. I can’t recall the last department that we get to, but this person says they will have to email the finance department to explain what happened and someone would call me back in 48 hours. When I asked for a phone number to follow up or an email address, I’m told they don’t have one. Then how are you emailing them? He says they cannot give that information out. So after 4 hours of the nonsense I have endured, you are telling me that I have no ability to follow up when they do not call back. That is correct he says. I had finally reached wits end with corporate. They clearly were not going to lift a finger. So I went back to calling the General Manager. I explained what I had endured with the corporate and how Elena gave me the run around and refused to return calls. Niko tells me he will have a talk with her, because that is not acceptable and asks how he can make it right. I explain to him about offering a discount. Niko tells me he can do that. He is going to work up some numbers and call me back on 1/27. By 5pm on 1/27, I hear nothing so I call Niko and leave a message. No response. I call again on 1/28. Niko tells me that he got swamped and is still is working on it. He promises me that he will have them on 1/29. I call him midafternoon on 1/29 and leave a message. He calls me back a few hours later and gives me the numbers. The numbers he is giving me are $200 MORE THAN ASHLEY’s WEBSITE!!!! THEFT!!!! So after all this runaround, all the rudeness, failed return calls, deception, lies…THIS is what you offer?! He tells me that he is a small business and corporate has better prices. So if you are someone who is still not convinced not to do business with Ashley’s…at least know NOT to buy on the store level. Just go online and purchase from the website and save yourself a couple hundred dollars. Needless to say, I did not accept his offer. I never got the return call from the finance department, as expected. So now, I am leaving this review to help other consumers so they are not duped, have their credit scores damaged and waste their time and money with a company that puts profits ahead of customers, refuses to compensate for their mistakes, takes customers over the barrel in pricing and out sources American jobs in foreign countries to save buck. This is Ashley’s Furniture. Do yourself the favor and save the aggravation…take your business elsewhere before you become the next victim of Ashley’s Furniture.
When we first walked in the store and saw the price disparity between store and online pricing we just about walked out the door. Then Kyle Horston (from the management team I think) came to our aid. He not only got us the online price he's also working on getting our chair's replacement part via GBS extended warranty provider. Now we don't have our new sofa yet (that will taking about 6 to 8 weeks) BUT if the sofa is as well constructed as the management team in store is, I'm not worried.
Their furniture is all junk!!
I had a fantastic experience and great sales are happening with labor day! My associate was Peggy she was excellent, I explored the store, she answered all my questions and got my order placed. I also found a unique leopard print tree to go with my new furniture. The whole team was really great, friendly and efficient.
Horrible experience! Awful customer service after the sale. Communication is nonexistent! They canceled part of my order and won't give me my money back. This is going on 5 months. Corporate office is just as bad. They give you phone numbers that don't exist and tell you to go back to the store. The store wont help you
Horrible after sale experience! Can not get a straight answer for any of my questions. Bought furniture in September and still can't get the chair. Found out it was cancelled. Now they don't want to refund the full amount. Communication has been nonexistent! Would not recommend them to anyone!!
Sales woman 👩 was very helpful 👏
Salesman told us our table would be in 1-2 weeks prior to Christmas. It was no big deal if it wasn’t, it just effected when we we’re going to buy it. Had the salesman ask when it would most likely be in. Once we paid they told us at the front desk it would most likely be in after Christmas. A little more than a week after Christmas, and still no table. Just don’t like to be deceived.
Had the best experience with Tori Schreffler !! She was very patient and never made me feel pressured!! She had all the answers to all my questions and made my shopping experience a pleasure and a success!! Tori comes highly recommended
They do not follow up when their furniture is defective. We bought a sofa in March and have not been able to get them to repair for 10 months. Jaffa the repair men out and each said it should have been replaced but the store refuses to give us a couch that is acceptable. Very bad Customer Service.
Kyle and Tori were wonderful! Excellent costumer service! Thank you for a really awesome experience!
We had a great experience buying our new sectional at this store. Brooke was very helpful. She allowed us to browse freely but also pointed out the options that she thought best fit our needs. We have no complaints!
Purchased furniture December 6, at the Carlisle Pike store that was closing. Got a great deal and was assured several times by the salesman that I could leave it there since I was moving. I got a call to come pick it up a few days later, I called spoke with someone asked her to have mgr call me and explained my agreement with the salesman. He never called back. I tried again, busy, told the young man the situation, never called back. On December 15, they sold my sofa!!! I also spoke with the new store trying to figure it out, they told me that my furniture was there. I At no time did they say hey we know you own the 3 pieces of furniture but we are selling one and oh to bad!!! I have spoken with the store mgr and the company headquarters in Philadelphia no help. Got refund they say they are not responsible. So here I sit in my new apartment with no furniture. NOT HAPPY, NOT DONE. Sorry to say I don’t seem to be the first this has happened to. How can anyone sell my furniture??? 2020 I’m done
People were great and helpful! Had to change couch order due to not having it in stocks so scare of color I got but it's comfortable hopefully rest of stuff comes quickly. I'll update later.
Customer service was outstanding and the Quality was phenomenal.
Alicia asked us what we were looking for and I told her my heartbreaking tale of finding something at Ashley’s in August 2 weeks after it had been discontinued and going on a wild goose chase trying to find something similar or that item anywhere. She looked and found ONE dresser in a second warehouse and was able to get something worked out with the manager to make sure if it wasn’t to satisfaction I could return it. I have been to Ashley’s multiple times since august to look for similar items and no other employee has ever done what she did to check on the availability of this dresser. She went above and beyond what was asked of her and I am extremely happy with my visit at Ashley’s due to her.
My boyfriend and I went into they Ashley’s on the Carlisle pike. We got there around 8pm. We were looking to upgrade our couch. Kyle, our salesman, was the only employee in the store and was assisting another customer. We looked around and ended up finding a couch and loveseat that we liked. After sitting around waiting for Kyle for about 45 minutes he finally came over to us. We took him over and sat on the couch that we were interested in. He worked out a great deal for us and we decided to purchase the set. A couple days later I was reviewing the receipt and noticed that our couch color was listed as ‘chocolate’ when the couch we were sitting on was grey, ‘fog’, actually to be correct. So I gave the store a call and asked them to switch the color to ‘fog’ before the couch was ordered in the wrong color. The lady on the phone, Bradley, was very kind and gladly switched the color for me. Around an hour later my boyfriend calls me and tells me that Niko, the supposed sales manager, called him and told him that the couch that Kyle had sold to us was in fact not the couch that we were wanting. (I am not sure how they figured this out, I believe my boyfriend was able to read off the skew from a picture of the tag that he had taken) The couch that he had sold us was not only in the wrong color, it was not reclining and actually discontinued. I then gave Niko a call back that same day to figure the situation out. Niko explained to me the situation and also informed me that the couch that we actually wanted and thought we were buying was $500 more. I was a bit taken aback as they would not budge and were firm on wanting to charge us extra money for a mistake that their salesman made. Niko was very respectful and apologetic and kind to me on the phone. I then made the decision to pay the extra $500 which ended up being more like $650. But as we thought about the situation more and was explaining it to my boyfriends step mom we ultimately decided that it was wrong for them to get to charge us $650 extra for a mistake that was not our fault at all. We called back in and ended up on the phone with, ,who also claimed to be a manager. We explained the situation to her and she was rude, dismissive, unapologetic, and disrespectful to myself, my boyfriend, and his stepmom. While explaining the situation to her she had actually set the phone down and was talking with other associates that were there. (We heard the phone get set on the desk and heard their conversations) Instead of trying to help us, she blamed us for signing for the wrong couch, and just tried to get us off the phone. She didn’t care if she kept the sale or not. We all felt like she would have actually preferred us to just cancel so she didn’t have to deal with the situation anymore. This was a very clear bait and switch sales tactic that was used on us, which to mention is illegal, because we are young kinds and they thought they could screw us over and we wouldn’t know any better. It is very obvious that the people working for Ashley’s don’t care about their customers, or really about making the sale. They are such a big corporation that any mistake they make doesn’t matter, and they don’t care if you cancel or not because they are just making so much. And the customer service is terrible. You have a lady supposedly running this store who is so disrespectful and rude. I will never buy from Ashley’s again, for this reason.
I hope I’m able to change (or delete) this recommendation very soon. But at the moment ... Two days ago, I didn’t think I could be happier with the bedroom and living room suites I bought from Ashley Furniture. Today, I think I’m probably just a chump. I was told I’d hear from someone by now. As far as I can tell, the problem is NOT the local store personnel. But the local store is where I paid in full last September, and where the commitments were made that the company has failed to honor.
Buyers be aware, this store has changed delivery date at least 6 times with no notification. Management is not being held accountable for lack of communication. Original date was October, it is now December and still no couch. Item was paid for in September. This is not how they used to run their stores!!
They advertised a couch online but could not purcahse online. Said to go to store so we did. It was at the store they would not price match. Called customer service and got the runaround was placed on hold twice for 20 minutes each time and still no answer. I guess we will buy our sofas somewhere else.
We did not purchase anything while stopping in, but Dakota was extremely professional and gave us space. We didn't not feel pressured to purchase anything today. There were a couple other sales associates that stopped and made sure we didn't have any questions, but also did not pressure us or make us feel uncomfortable. Over all there was some really nice items to choose from as we browsed and the prices seemed reasonable.
Unable to give a clear delivery date. I've been waiting for 2 months and still waiting. I'm just going to cancel my order and shop somewhere else. I will never stop in an Ashley Furniture store again
We ordered a sectional, ottoman and chair in mid August. We were advised that it would take longer than usual to receive the sectional due to extended shipping times related to Covid, and we could expect delivery around mid October. Near that time, we called for an update and were told that our ETA for the sectional had been extended to November. After a couple of weeks, we called for another update and we were given a new ETA of December for the sectional. We were also told that we wouldn’t receive the ottoman until February. The chair was in the warehouse, but wouldn’t be delivered until the other items were available. We requested to cancel the ottoman as we found another supplier that had the item in stock. When we requested an email confirming the cancellation of the ottoman, we were told we wouldn’t receive one, but the ottoman would definitely be cancelled. After a couple of weeks, my husband visited the store and was given yet another ETA of January 2021 for the sectional, and the ottoman order was not yet cancelled. Had we known that it would take 5 months (or possibly more) to receive the sectional, we would have never ordered it in the first place.
The individual in the store was helpful; however, it has been impossible to get any information on delivery, no responses or return calls and now when calling the new number provided you can't get thru to talk to anyone. Will never shop at Ashely again.
We purchased our first bedroom set in over 37 years of marriage. The solid mango wood set was over $4,000. Soon after we could not shut drawers on the chest of drawers. We contacted Ashley because we purchased the extra protection. COVID hit and there was an understandable delay in a technician to come out to fix. We were told that the chest itself was warped. He said we needed a new one. Ashley’s called and said new drawers were on their way. We told them twice that that was the incorrect part. They sent them anyway and a technician came again and said the same thing. Now Ashley’s claims that they no longer have the set!! They offered for us to keep the chest and get a $200 credit. The drawers don’t close and there was wood putty that broke off! Then they said that they would pick up the chest and give a credit for over $1,000. What good does that do when we can’t match the chest?! This is unacceptable! We told them that we want a full refund or a new comparable solid wood set. They refused. DO NOT BUY FROM ASHLEY HOME STORES!
PETER WAS AN EXCELLENT SALESMAN, HOWEVER, IN MY OPINION, HIGH PRICED, CHEAP FURNITURE, DELIVERED DAMAGED, LOUSY CUSTOMER SERVICE. I WILL NEVER BUY OR RECOMMEND ASHLEY FURNITURE TO ANYONE !!!! WORST EXPERIENCE EVER !!!!
Thanks for getting me a couch!
I picked up my brand new dresser in a box, after waiting over 6 weeks, and the bottom of it is cracked, I called to see what we could do and they told me I already took it home, and I should of looked over the product before leaving the store. Who thinks to look over a product that is brand new. They have awful customer service too.
Purchased an overpriced couch two and a half years ago and the warranty they sell that “covers everything”. I have filed 3 claims for broken pieces, yet only one was covered under the warranty (the one the “covers everything”). Even the Ashley repair tech said the original construction was shotty. My most recent claim was because the connection track for my sectional pulled out. It was denied because “tracks are not listed as a covered item”. Decide to repair it myself after the store said they couldn’t do anything bc it was denied. They put the T-Nuts on the wrong side of the frame which is why they pulled out. Definitely unimpressed. WOW. The bogus reply is probably one of the worst. Considering I tried to come in to the store to purchase replacement cushions and couldn't get actual pricing, I was told they'd "email me pricing" and here I sit four weeks later, no pricing. Horrible experience. Horrible quality. Horrible customer service. And then you have the audacity to post "We re committed...and hope you give us another chance" SERIOUSLY???????? Why don't you try taking some customer service lessons from Chewy, or Amazon, or any actual reputable company!
Was recommended a horrible couch that fell apart after only a year. Saleswoman pushed us in the direction of this piece of junk. They only want your money and don’t care about ensuring you made a good purchase.
I've spent a considerable amount of time on Ashley's website looking at sectional sofas and had some choices narrowed down. My bf and I stopped in so I could look at some in person and talk to a sales person. I honestly thought the store might have been closed because it was so empty, but we walked around and saw 3 sales people. 1 was talking to customers in the back, the other 2 were at desks in different areas of the store. No one greeted us, even though they all clearly saw us. I assumed maybe they were busy (obviously the sales person already talking to customers was) so we walked around some more, sat on some couches. Even looked at the mattresses because we've talked about upgrading to a new one with an adjustable base. We were in the store for about 20 minutes, within clear view of the 2 sales guys sitting at desks. We were not acknowledged, approached, or spoken to. So we left. I don't know if it's because we're young? Or that we were dressed like we'd been working in the yard (which we had), but I got a Pretty Woman esque vibe like we weren't worth their time. We're happy to take our money for a sectional and mattress (plus adjustable base) somewhere that values customers.
Great service. Salesman worked with us and even matched another store's price on a similar piece. We were very happy. Very helpful at the pick up location as well. Update: Although the people were very nice, the furniture has not lasted. The fabric is just fraying apart for no real reason. Very disappointed. With 1 adult child living with us and this furniture located in a secondary living room/den, we expected it to last many years. It looks terrible. I'm going over to see if the store will help us replace it in any way.
Peggy was absolutely delightful. Very professional and attentive.
This applies to the Mechanicsburg store only! And to their manager Nico...he is the best!! Attentive, friendly and rocks at customer service!! Went to the Hbg location-never again,which is why we ended up going back to Mechanicsburg. Nico got us what we wanted,paperwork done and out the door in about 20 mins! He made spending $2500.00 seem so easy! Lol! AND, my order is already on the way! Nico really came through for us and made the Ashley experience at the Mechanicsburg store absolutely wonderful! A BIG thank you to Nico!!!!!
I went to Ashley HomeStore with a friend to help him shop for a couch. We were met by Niko, one of the managers, and he was very helpful throughout the entire process! We left there that day with several options in mind, the dimensions of our top selections (we forgot to take dimensions of the room before we came) and a good relationship with the staff. On our way out, I noticed a coffee and end table set I wanted for my own house. I took photos to show my husband and we stopped in later that week to place the order. It was promptly shipped to the store. When we got it home, one of the tempered glass pieces was broken. We contacted the store and they worked with us to get a new piece. They were very easy to work with, and the replacement piece was shipped fast.
They should just have a no refund policy I was not told by the salesperson that you can not return it if you do not like the bed unless you pay a 30% restocking fee I will never shop there again and will never refer anyone there either
Our sales rep. Logan was very helpful. He wasn't pushy and let my wife and I time to make our decisions.
Very disappointed with the store. Was told I could get 12 months Interest free till your applying than it all changing. Would never come back to Ashleys
Went to several stores and even went here 2 times. Ideal furniture for what we were looking for. Friendly service. Updraded furniture
Outstanding selection of furniture, mattresses and accessories! Sale! Helpful and pleasant staff...Logan was informative and patient as we made our selection. Comfy and cozy atmosphere!
Peter was our salesman. Jasmine was our customer service rep! They were both so friendly and welcoming, knowledgeable, accommodating and fun!! We joked and laughed and danced to the store music during the entire transaction. And shout out to the store manager Nico for being brave enough to wear a jaunty ascot!!! And to “blonde” for being able to serve sarcasm and jokes right back to me! We bought a BEAUTIFUL oak (real oak) bedroom set and a new hybrid mattress . Best purchase ever!!
We had a GREAT experience here. Peter went above and beyond to help us. Thank you PETER
I worked with Peter and he was awesome in helping me find the right chair and ottoman combo and making sure I got the very best deal on it. He was very quick with email communications as well. If you're headed to Ashley Furniture on the Pike, definitely ask for Peter to get the best service. ~Nick
Niko was a great sales associate as he took the time to show me the different models and explain the differences. He gave me space to talk over the purchase with my mother but yet was attentive to my needs.
Went into the Mechanicsburg store to look for a new dining room set. We were greeted by Logan. He was very polite, knowledgeable, & was not high pressure. He made the whole shopping experience tolerable. We found what we needed at a good price. All & all it was a good day. Thanks Logan.
We were just in over the weekend and Spoke with the sales associate Logan he was very personable and helpful. He was quick with answers to our question and quick to get an answer he didn’t know off the top of his head. We never felt like he was trying to push anything on us, he just gave us the info. to make a decision. After Logan got us all wrapped up, Jasmin helped finalize everything set up shipping and quickly answered our remaining questions with a smile.
Had some bad experiencing with furniture bought from Ashley's and just simply will not be back, from communication problems to the sales people being a bit too...sales people...you know the drill. I switched to value city and will not be back.
Nice place
Our sales associate Logan was very helpful and able to get us a great deal
Our experience has been awful. Absolutely awful. Cancelled order. However, after being assured all was taking care of and cancelled. They forgot to cancel delivery. Delivery truck driver damaged our yard by driving off pavement. Absolutely, the worst experience!
We had a great experience at Ashely with Peter and Jasmine! :) They were so patient with our 4 kids as we picked out bedroom furniture and a mattress! They were friendly and knowledgeable! Highly recommend them!
Peter was very knowledgeable, friendly, upbeat, send helpful!
Mech store sales man Niko was very pleasant to deal with and very knowledgeable about his furniture went above and beyond to make sure we got the best deals
Five star review. The salesman was very knowledgable and helpful. We were able to look around and browse without feeling pressure to buy. Checking out was easy and went smoothly. Overall had a great experience and would shop here again!
Well to begin what a breath of fresh air this store and manager Niko is compared to the union deposit store, where I called aand ask some questions a rude person named Dominique hung up on me, witch in turn took me and my friend to the Carlisle store, and such a pleasure to shop there, I bought a living roo. Set and my bought not one but 2 bedroom sets, from Niko, big lost for union deposit store, Dominique is not good for business! So thank u Niko!!!🥰🥰🥰
Niko was fantastic. He allowed us time to look without hovering over our shoulder. He answered all the questions we had. The purchase and delivery went smoothly.
High recommended. Good prices. Good sales. People workers are very cooperative and very nice.
Our salesman, Peter, was excellent. He made sure of what our needs were and showed us what would best fit them. He could have shown us the most expensive or others that were higher but, he didn't. He had us try the two he thought would be the best a d we bought the Bradbury. We went to other furniture stores who tried to sell us something out of our price range and left right away. Peter made this whole experience pleasurable. I would recommend Peter and Ashley's Furniture to anyone seeking honesty a d good selection. The only down side a d reason not a five star is it will take aabou 6 weeks to get our furniture.
Purchased a bookcase. Gave me the wrong color. When exchanged, gave me a different cheaper bookshelf that was also on sale at the time.. still in the wrong color. When I contacted them again, I was told I was unable to return it since it was a special order sale. I never did get refunded the price between the model I paid for and the one I received. I'm sure it was an honest mistake, but that still doesn't mean I'll ever go back or recommend the store that clearly has a disorganized stockroom.
Salesman very well informed, showed us just what i asked for,offered a very good deal . In and out very quickly no muss no fuss hope delivery goes just as well.
Horrible experience at Ashley store Mechanicsburg PA. I had to cancel my order of $9k because the manager almost cheated me of $700. When I thought I was being credited for overcharging me; instead, he spread the credit amount to my total purchase. Awful!
PETER WAS A REAT SALESMAN 10 OUT OF 10
My salesman, Peter, was extremely helpful when I was looking for a sofa. He explained an option that was not in the brochure and this made it possible for me to buy the sofa I really wanted. He was also engaging and pleasant to talk to going over carefully all the details including delivery.
Nikko is great to work with and appreciate his suggestions and thoughts. We have made several visits to purchase furniture and always ask for him. Great job Nikko. Conversely which has nothing to do with Niko, our first purchase took over 2.5 months to come in from the time we had ordered it in the store. We were not happy about that and hope our current order comes in within the 4-6 weeks promised. Ashley needs to improve in this aspect.
I wish I could give negative stars. the delivery system is a joke. we were told 3 different dates, the lady who answers the phone there needs fired, she has a attitude about everything, and then lies about calling people..we are now being told not till the new year. we bought our couch in the beginning of November.. I would not recommend this place to anyone..
Really Awesome Furniture! We just bought a new Dinning room table and a TV cabinet with a fireplace insert...Really Beautiful! Delivery, assembly and set up was so cheap it didn't sense to pick it up and assemble it myself...plus interest free financing...you have to go in for the Black Friday sale...60% OFF
We went to every furniture store in the area. Needless to say, I leave no stone unturned. With that being said, I even am particularly picky with the customer sales representative that would deal with us. I even narrow it down to the person that is how much time and consideration I take into account before making a purchase. Peter is by far the absolute best customer sales representative in this entire area as I have personally taken the time to meet each and everyone of them. From start to finish, I was 100% satisfied with 100% customer satisfaction guaranteed. I refuse to work with or deal with anyone else. Peter is by far the best customer sales professional in the business. To me, investing time is worth it into making every purchase in life. Peter was easy going, friendly, accepting, and welcoming. The model of how every customer service professional should be. Without question, Peter went above and beyond expectations and answered every single question, comment, and concern that I had about my purchase. Peter had more patience with me than any other sales professional I have ever dealt with or worked with. Thank you Peter for a flawless sales transaction from start to finish. Patience is a virtue. And, you have more patience than anyone I have ever dealt with. If I were a business owner, I would have no problem handing you the keys. Niko the store manager was a pleasure to deal with as well. Niko is very careful and protective of your products. He will take good care of them when your shipment arrives for pick up or delivery. He was very caring, courteous, and kind. Niko you are a gem. Lastly, I would like to thank you for your interest in me as a customer, your attention to detail, and having patience with me as well. It was a pleasure working with you at your store too. Because of you, I will be an Ashley Home Store customer for life. Thank you again.
We went to every furniture store in the area. Needless to say, I leave no stone unturned. With that being said, I even am particularly picky with the customer sales representative that would deal with us. I even narrow it down to the person that is how much time and consideration I take into account before making a purchase. Peter is by far the absolute best customer sales representative in this entire area as I have personally taken the time to meet each and everyone of them. From start to finish, I was 100% satisfied with 100% customer satisfaction guaranteed. I refuse to work with or deal with anyone else. Peter is by far the best customer sales professional in the business. To me, investing time is worth it into making every purchase in life. Peter was easy going, friendly, accepting, and welcoming. The model of how every customer service professional should be. Without question, Peter went above and beyond expectations and answered every single question, comment, and concern that I had about my purchase. Peter had more patience with me than any other sales professional I have ever dealt with or worked with. Thank you Peter for a flawless sales transaction from start to finish. Patience is a virtue. And, you have more patience than anyone I have ever dealt with. If I were a business owner, I would have no problem handing you the keys. Niko the store manager was a pleasure to deal with as well. Niko is very careful and protective of your products. He will take good care of them when your shipment arrives for pick up or delivery. He was very caring, courteous, and kind. Niko you are a gem. Lastly, I would like to thank you for your interest in me as a customer, your attention to detail, and having patience with me as well. It was a pleasure working with you at your store too. Because of you, I will be an Ashley Home Store customer for life. Thank you again.
I have found this store to be an easy place to shop for furniture. We needed to replace our kitchen chairs and found some quickly. Our salesperson Peter was great to work with. He was easy going, not pushy and listened to what we needed. He was able to get us an even better price than advertised. This always our first stop for basic furniture.
Carl was great helping us get the bedroom set we wanted at a great price. We'll be back for other rooms...
Well team at Ashley HomeStore on the Carlisle Pike, you asked for a review so here it is, but before I begin allow me to say I chose a box store to have access to customer service and support its existence. Now here's my story and perhaps it will actually result in a response. When we came to the store you had a DIFFICULT TIME DOING THE MATH on the furniture we tried to purchase. You also claimed it wouldn't reach the total amount for the free shipping promotion when it actually exceeded it. Your furniture is priced much CHEAPER WITH YOUR ONLINE STORE with all of the same perks, to which we had to call you on to get a comparable price after informing you we were going to CANCEL OUR PURCHASE. You got the price close, so we stayed with you. It took two weeks for the furniture to come in/get delivered (seems fair). I took a day off from work and waited for your delivery crew to show. They were nice, but their ability to communicate wasn't great. . . especially when it was discovered that they brought the WRONG BED. My receipt shows the correct purchase and their delivery form showed something different, so they took the wrong furniture with them leaving me with half the bedroom set. They put me on the phone with someone at the warehouse who informed me I needed to take the issue up with the store. NOT HELPFUL. After trying to understand what I was to do now and figure out what BED MY CHILD WAS TO SLEEP ON since we already disassembled and removed the other bed, I began to notice the POOR QUALITY of the furniture you sold me/delivered. I could get past the warehouse dirt, but the wood tops have NICKS, the SHELVES ARE CROOKED, it's POORLY PAINTED, the PAINT HAS CRACKED LINES, the paint of the corners is SCUFFED OFF, carrier straps wore the paint off in prominent spots, it has WIDE GAPS IN CORNER JOINTS, and so on. More importantly, I'M STILL WITHOUT A BED. So I call the store and explain the situation and the instructions I received from the warehouse. I ask for a manager but your staffer, whom seem puzzled by what I explained, said she would have the manager call me back. So I waited. . . for five hours until I CALLED YOU AGAIN just before closing. Your staffer said she and the manager were going to DISCUSS IT TOMORROW and figure out how to move forward. Remember in the beginning of the story I noted supporting a box store for customer service. . . something you touted when we mentioned we could purchase the same furniture online cheaper? NO ONE AT THE STORE CAN TALK ME THROUGH THIS?!?! You have my money and took half the furniture and no one can call me back today. Well. . . now you can come get the other half - when I'm available, because time is money and you're wasting mine - and give me all of my money back. I'LL TAKE MY BUSINESS ELSEWHERE. You're probably going to inform me of the separation between the store and a supplier and the warehouse and the delivery. I don't care. You're all profiting from it. You thought my wife was upset when she saw the price differences after we purchased it from you. . . now you have both of us unhappy. I'm sure we will talk tomorrow.
Great shopping experience here. Ask for Carl, he's great! Very reasonable prices, good selection. Will definitely shop here again!
Had a great salesperson at this location. Peter was very knowledgeable and friendly. We found a great couch and with his help we were very satisfied with the purchase. We look forward to going back to this location and having Peter as our salesman. Thank you so much for a good experience in shopping for furniture!
I purchased several items this past weekend and my Sales consultant was extremely helpful and knowledgeable. I would suggest seeking out Peter when you are in the market for new furniture
Go somewhere else. These people don&'t know there own policies. We ordered 2 couches. Had to get them from the store because they told us they don&'t deliver that far. ? After our couches came in they called several times to let us know. The finance girl was rude to tell us bring your own help, we don&'t load when our salesperson, Peter, very nice guy told us they would help load. 3 day&'s before to go and get our couches they called to let us know they would deliver them. We already made plans to pick them up. They would deliver because our bill was more than $2000.00. But we couldn&'t get our couches till we paid another $39.00 to make our bill less than $2000.00. This makes no sense at all it was actually stupid. We we&'re planning on buying 2 large ottomans, 3 end tables and a headboard. We will be buying those elsewhere. Don&'t need the hassle.
Manuel and leonel called me and was wonderful and timely and helpful. Thank you
Went to look and with our sales lady’s help we bought a bed, couch and a love seat. Barbara took her time and wasn’t pushy at all. She felt like a best friend helping us with our selections. I would recommend her to anyone. Thanks Barbara.
My husband and I are moving into our new home and we were looking for a dinning room set. We went to Ashley&'s furniture on 09/04/2019 around 7pm with the intention of buying one since we already search their website and knew what we wanted, but unfortunately upon entering the store no one greeted us even though we were the only ones there and the two young ladies looked at us without saying anything. We continued to walk throughout the store and still no one said anything. This is unfortunate, I&'ve bought furniture here a few years back and I had a great experience. I hope the owners are aware of this situation due to loosing businesses because I will never go back.
Barbara was very helpful with our purchase. . She helped us pick the perfect mattress!!
Barbara helped us find the right couch set for our home. No pressue and helped worked around our budget.
If you're looking for furniture at a good price, see Barbara at Ashley HomeStore in Camp Hill. She was extremely helpful with her suggestions and finding us the perfect living room suit. Barbara is awesome!
Barbara was our salesperson and she was extremely patient and helpful. She spent 1.5 hours with us trying out multiple beds to the satisfaction of my daughter. I would come to this store anytime with sales support like her!
PARENTS BEWARE!!!!!!!! DON&'T BUT CHILDREN BED FRAME FROM ASHLEY FURNITURE. We purchased our bed from Ashley furniture, there was none in stock to see in person so the sales associate had us go to her computer screen in the office to purchase from them. We selected the B212-84/87 ( on April 3rd) mind you, you can find the same B212 online for half the price but that was after the fact and my husband said purchasing local always better option they take care of their clients. When the order finally arrived in May I called to let them now there is a 3 inch gap at the bottom of the bed from the mattress. My 4 year old fits herself between the mattress and frame ( I can fit my own leg in too). Since June its been a back and forth discussion with them. I&'ve told them from a safety point their is going to be a child who falls through the crack and their going to break a leg and a lawsuit will be coming their way.So long story short I&'m to split the difference so that her pillows can fall from the top and they are doing nothing about it. I&'m Glad to see local business not caring about safety of children and fall back that&'s how its made. ( I&'ve even asked to have the bed cut by a carpenter and that they just refund me the cost of the carpenter but I was told no)Ashley furniture you will not be getting any of my business ever again your customer care is very poor!!!
If I could give them less then this star? It would be fitting. Service were rude. Delivery... good luck with that .Schedule delivery day,got my day off they didn't show up and no phone call. Second time was the same again, I called,the lady was over the phone was mean and rude. I ask to the talk to Manage, she told me she was the only person there. I was think of cancel all my order, she told me I'll get 30%of my money back. No other choice I have to take off another work day for them to delivery my furnitures. Never buy things for them again!
Received excellent customer service from Niko in purchasing our recent living room furniture. Very courteous, friendly and helpful!
Nice store, nice associates. Just maybe tone it down a bit. Not walk up to someone as soon. As they walk into the store. Let them walk around. Come back to you. If they find something they want to buy.
Peter was very helpful. He was well-informed and did not pressure us in any way.
Niko Grzenia was extremely helpful. He showed us - and we bought - a glider chair to replace a living room chair. Niko was very helpful in identifying solutions for our furniture requirements. When we confirmed Ashley didn&'t have the counter stools we were looking for, he helped us identify a local source. Niko clearly wants the customer&'s wants and needs.
I can&'t say enough about the customer service team at this Ashley homestore. Peter was AMAZING! He was so patient with us even when we had to change our sofa configuration (after the order was already placed). He was helpful with offering advice and knowledgeable about the items he was selling. Niko was also incredibly helpful and fun, he made our furniture shopping experience enjoyable. This was my first time in Ashley and I can honestly say I will go back for all of my furniture needs! They are absolutely amazing, the quality and prices are unbeatable and they don&'t treat you like you&'re just another sale. I highly recommend!
Wonderful Black Friday Sale help during the summer. Great staff and an outstanding sales representative (Peter) extended great customer service. Peter vast knowledge about the made shopping easy and effortless.
Very, very helpful
Worked with Niko, who has the best personality. Down to earth guy, really seemed to enjoy his job. Did his job well, founf a sofa and couch set for me on super sale which was the bees knees. I would highly recommend this place, and expect to shop here again.
Horrible, just horrible. The customer service is beyond bad. Ive been on hold with their &"customer service&" department for the past 20 min. No one seems to know where my delivery is. I would strongly discourage people from dealing with these people. The local store is no help, and the corporate avenue is just as useless. I do not think I will be purchasing anything from these people again as this has been a nightmare. They were very quick to bill me the 150 dollars extra for the delivery, but not so quick to answer the phone, give any updates on the delivery.
Barbara was excellent to do business with. She explained everything to us and was very professional. I recommend her to anyone looking for furniture!
Peter is very knowledgeable of products and has great customer service skills. The issues I experienced was that I had to return to the store for the second time because the website would not allow me to add the item to cart. Also, why do I have to pay $20. 00 to pick up my furniture piece, smh.
Niko was a great salesman. Friendly, courteous, not pushy and gave us time to discuss. Good job!
We had an awesome experience at the Ashley store in Mechanicsburg. Peter was a huge help when we stopped by during their Black Friday in July sale. Very friendly staff, great prices and beautiful furniture. I highly recommend this store and Peter.
Peter at the Mechanicsburg store was great! He was knowledgeable, friendly, and made the buying process a breeze. Next time I need any kind of furniture, I'm going straight to him!
Peter was extremely helpful & knowledgeable. He listened carefully to our preferences and found great options for us.
Sure, I guess I could recommend, BUT BE AWARE that the prices they give you are exorbitantly high on purpose. They will price-match their own website, but they do not outright tell you this. Do your research first before you make any purchases. Pete sold us the items at high prices, and thankfully Niko a few days later was able to honor their own website prices after the purchase was made. They will tell you the store was bought by a regional company, but in the end, Ashley HomeStore is Ashley HomeStore. No reason prices should vary that significantly!!!!
I went into Ashley's looking for a new bedroom set. When I walked in the door, a lovely lady named Barbara greeted me. She was extremely helpful and patient as I looked around. With Barbara's help, I ended up with a bedroom set that was in my price range and that I am absolutely in love with! Thank you Barbara!!
Best experience in looking for a great but reasonably priced mattress. Ask for Barbara she is patient knowledgeable and honest. We will definitely return to see her for future purchases.
The Mechanicsburg location off the Carlisle Pike worked so nicely with us! They did not push us to buy anything and we're not in our face when we first walked in. We personally purchased with Niko's help and he was wonderful. Very nice and very informative. He gave us a great deal. We will definitely be back to purchase again when we need more furniture!
Nice quality furniture at good prices.
I purchased s lift chair recliner last Nov. For one of my clients Pete at the Mechanicsburg store was so helpful that I returned there again for his help to purchase another chair for another one of my clients. He was just as helpful this time as the last. Looking forward to go back again to purchase more items The other people working there we very friendly also.
Sales associate was very rude. We left without buying a thing.
Pushy salespeople, and garbage furniture.
Will never buy from this store. Very disappointed.
I worked with Barb and she was AWESOME! She was not pushy, she allowed us time to look around, and she provided us with different cost options, as well as additional discounts. If you go to Ashley on the Carlisle Pike, please be sure to ask for Barb.
We needed to get some chest of drawers for our new home. We wanted to keep the furniture that we had in our bedrooms and this meant working a little more closely with colors, style, etc. Barbara helped us out and things turned out great. She was helpful with suggestions and patient on the occasions we had to double check measurements and other details. We’ve worked with this store in the past and they’re quite good about listening to customers and helping with no pressure to make a sale. Great job—thanks again.
Online low prices are not consistent with their high store prices. However, I give four stars because the staff working in the store were very upfront and honest about this, and told me flat out that they try to make customers pay at least $1000 to start, for any piece of furniture in the store. Very deceptive prices. Very honest staff. I give an A for honesty. :)
Chose to order a sofa through the store rather than online in order to have a salesperson contact for Customer Service. Pete was helpful during my visit and a follow up phone call to place the order.
Over the last month while buying a house, I’ve dealt with dozens of sales people, and Alex Gensemer is surely among the very best. Patient, informed, responsive, he was everything one hopes for in a reliable professional. If you’re looking for furniture, look him up at the Ashley Home Furniture on Carlisle Pike.
First home purchase awesome check. Now no furniture, but do we have to deal with sales people that love to stalk you as if you’re in a horror movie....i hope not. My wife and I took a chance when I came home from work/travel to Ashley furnature in Mechanicsburg, Pa. Mr. Alex Glensemer initially greeted us at the door but not immediately. So off to a cool nice not so Intrusive start. My wife bolts away as i try to say hi and deflect so she doesn’t get irritated. He was short and to the point to say hey we are having a little sale let me know if you need anything. That was all. So ok carried on and found some nice couches and tables along with a bed. The bed is what sold us to make a purchase because no one was following us to distract us from finding something we need/want. We found the hybrid matress we wanted and said Mr. Alex we would like to ask a question about differences and he then answered them nicely. He was smart and not over powering with sales pitch. I felt very comfortable just like when I purchase a car from Audi very in control to make my decision and tell him what my needs are and he listened and didn’t stretch to make a sale. After this he explained we were to save a little bit more if we decided to purchase something else today so we found a dining room table that happened to be priced right and perfect as a set and we said this will do. So not only did we find two key pieces of funature we needed we had an amazing experience with what we know will have no buyers remorse and we feel very happy with our purchase. Thank you for being polite, accommodating and very knowledgeable of your products. Simple quick and to the point sale. Amazing thank you.
Very nice Peter did a great job but who ever sent email had the wrong name on the email. It’s Diane not Dave.
Bought an oversized recliner here in the past. Just returned to purchase more furniture. Very friendly staff & great quality furniture.
Pleasant staff, nice showroom, great experience.
Very courteous staff. Barbara was great to work with! Will definitely shop there again
Pete was very helpful and personable . He was very knowledgeable. I will definitely return .
The staff at Ashley were helpful, informative & attentive to our needs during our recent visit to purchase a mattress. Our options were clearly explained & everyone was very helpful to make our purchase quick & easy.
I really love Ashley staff. Very informative but low pressure. I made 2 stops into the store. First stop, I was doing info gathering, seeing what I liked, etc. Nico was awesome to work with... Got me all the info I needed and really showed an interest in finding the right sofa for me. On my 2nd visit 2 weeks later, he remembered more of our prior conversation than I did... Lol... So he knew exactly what questions to ask when I was placing my order! Everyone on the staff was super friendly and helpful. They were even awesome about honoring their online special that day! I bought my current sofa from Ashley over 15 years ago... I'm happy to say that the company is still delivering great customer service. Delivery guys were quick, clean, super polite... Rounding up on a year now... still looking good... super comfy.... definitely worth the $$.
Good stuff, good prices. Time it takes to get furniture is pathetic. Iam a month and a half in and still waiting on a chair.
I was at two different Ashley Furniture stores and the experience I had was night and day. I visited the York store and would have given it zero stars if I could. We went in the store to purchase a couch we saw online. We were treated horrible. The salesman asked us if we would mind waiting because he was currently helping a couple who was purchasing a lot more than we were. (I was in shock he would make a comment like that) and then when I asked about if they matched their online prices he told us that it was probably going to be about $50-$100 more because "they have to keep the electricity on in the building" Those were his EXACT WORDS. Then when he called in Tracy for finance questions she was very short with us. Saying that what I saw online wasn't correct and after showing her my online cart on my phone she said if we found it online cheaper we could "by all means go buy it online" She was extremely rude. We were not condescending or snarky by any means and only asking questions we had concerns about. My husband and I ended up walking out. I really wanted the couch and decided to give it another try at the Mechanicsburg location. WOW! So different and much better!! We were greeted by Peter Glatz who really helped us out. We asked the same questions at that location as we had done in York and he was extremely knowledgeable and professional. If he wasn't sure he went and checked for us. He matched the online price without any inflation or mention of "keeping the electricity on." While we were waiting for paperwork, even the delivery guy, delivering stock items, asked how we were doing and if someone had helped us. It was 100% better at the Mechanicsburg location and I highly recommend Peter to help you with your purchase. DO NOT SHOP YORK, go to Mechanicsburg if you want a great experience!
Big store, friendly, helpful, big selection
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0% interest for 72 months‡‡ with select mattress purchases - In-Store Only
On in-store purchases of Tempur-pedic® or Beautyrest Black® mattresses made with your Ashley Advantage® Synchrony credit card at participating locations from 10/29/2024-12/9/2024. Equal monthly payments required for 72 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
‡‡Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and related optional debt cancellation fees, and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next cent and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.
