Ashley Store | Mechanicsburg, PA 17050

I had such a wonderful experience! Sarah Wright was very patient and allowed me to look on my own and then once I was ready to make a decision helped me, answered all my questions, and then aided me in figuring out the pieces that would go best together. She went as far is to sketch out the layout of my new place to figure out what would work best together. Great experience.

A great experience with the team at Ashley’s. Ryan and Daveena were extremely helpful I appreciate them very much.

Amanda WAnner is very helpfull.and very pleasant. She is a great sales Person.

Sarah was amazing, very knowledgeable and really listened to us and didn’t push us to buy anything. The store was clean and presentation was beautiful. All the Ashley associates were also very friendly. We would be coming back again!!

Quick fast wonderful service. Let up awesome work Alesha & Sarah!

Sarah was very pleasant and helpful. We need to find a bed that we could have in a week or two she helped us fine one that was in our budget. Very helpful

Amanda was amazing! Super helpful and extremely friendly! We will definitely be coming back here for all of our home furnishing needs! Thank you Amanda!

Amanda was great, informative, and patient. She was the bestest🥰

If I could give zero stars I would. Customer service and quality of products are terrible. Let me start off by saying I’m not a customer who complains, but I am very upset about how we were treated. My husband and I bought a sofa, love seat, chair and a half, end tables, and coffee tables from Ashley furniture in Mechanicsburg, PA (totaling $4428.29). These all delivered on 12/28/22. By 3/30/23 we submitted a complaint on the sofa for the cushions already being worn and the arms of the sofa making a weird popping sound when you touch it (like a soda bottle popping). We requested an exchange for a different sofa from ashley furniture (not a refund). It took customer service almost a month to come out and look at the couch, which they said is something they had to do in order to determine if the couch can be repaired or exchanged. They came out to look at our couch on 4/26/23 and said they could either replace or repair the couch or we can talk to the store about exchanging it for another couch. We stated that we would only want to exchange it for another couch from the store. After getting the go around on whether or not they would let us exchange the couch set for another from their store, on 5/1/23 we received a notification from Brandy Page (a manager at the mechanicsburg, pa location) that they would not exchange the couch and would only repair the couch. I decided to drive to the store this evening after work to talk to someone in person. I am 7 months pregnant and wanted to resolve this issue before I have my baby. I talked to Brandy Page only to be told that her hands were tied and what did i expect after owning the couch for 5 months. I told her that we had only had the couch for 2 months when we brought this issue to light. She made me feel as if my business was not valued and not her concern. This is not the service or quality of furniture I expected when purchasing from Ashley furniture. I am very disappointed and will sadly not be purchasing from this store again nor recommending anyone to do so either.

Sarah was amazing! She deserves a fat raise!!! At least a bonus! Very patient, accommodating, plenty of grace, and extremely professional. Highly recommend buying from this store