Ashley Store Montgomeryville, PA

DO NOT TRUST THEM!!! I purchased a sofa and loveseat on September 20, 2025, delivered on September 24, 2025. The loveseat is unstable, moves excessively, and squeaks. I contacted customer service and was advised to cancel the order and schedule a return. I was told the order was canceled and to call the Montgomeryville store for pickup. I called the store and was told the manager needed to schedule the pickup and to call back after 1 PM on September 25, 2025. Upon calling back, the manager assured me the order was canceled and the furniture would be picked up between October 1 or 2, 2025, with a confirmation call the day before. However, when I called customer service yesterday, I learned the order was only canceled on September 29, 2025, and no pickup was scheduled. I was also informed the furniture needs to be returned by October 6, 2025, for a refund, but a pickup cannot be scheduled until October 6, 2025 or later.I was advised to call the store manager again to ensure my refund.I have been unable to reach the manager, and my calls have not been returned. I have unusable furniture and am concerned about receiving my refund on time.

Buying new furniture is not something I do often nor is it generally a pleasurable experience. My recent experience at Ashley Montgomeryville was excellent. Both our salesperson Ray and the manager Jacqui were polite and helpful. Although I was helped in making the right purchase and at the right price (Ashley has many promotions) I didn't feel pressured to buy. The sofas arrived today. Even nicer than I remembered. The delivery process was also very good. Highly recommended!

Raymond Crowley. Exceptional from the moment I entered the store today!!! Simply exceptional. Thank you!

If I could give a negative review I would. We were misled on the furniture that we saw in the store, even though we were assured that what we ordered would work and is customizable for a sectional. Delivery showed up without advance notice, the delivery crew broke out brand new screen door and railing. Customer service then told us we will not be refunded for the delivery and also needed to pay $150 to schedule a pickup which won’t be available until next week, and basically that we are out of luck. Ashley Furniture and the manufacturer should be ashamed of themselves

Raymond was great. He gave us all the time we needed to make our decision. Very knowledgeable with fabrics and leather. I will recommend Ray to friends and family.

We had a wonderful experience being helped by a new employee named Marquis Williams. He’s only been working here for four days and he had excellent product knowledge and the ability to help us with all our needs. I think you have an intelligent, charismatic, handsome young man who deserves recognition.

I had great help in purchasing my item. Both the salesman and the manager were very attentive, helpful and courteous. I like the serious manner that they showed...no rushing or pushing.

Excellent 👌. Jackie and her team were awesome helping me replace my bed. I purchased a brand new bedroom set from Ashley 1.5 year ago and a moving company I hired disassemble the bed inproperly and lost the parts. Jackie and her team were skilled and compassionate towards the fiasco I was dealing with. Thank you I am very grateful!

Ashley stores are a culmination of everything sleazy. Saturday I saw a discounted floor model mattress but it was sitting on a broken platform. They said to come back Monday. I call Monday, they said they’ll put it on a good platform. I get there, not only was it still sitting on the broken platform, the price more than doubled. Higher than the price of a brand new one. All I got was I don’t know that’s what’s on it. What changed all of a sudden? Me saying I’ll probably buy it Monday.

If I could give zero stars, I would. After months of looking at numerous stores, we purchased a set of kitchen table and chairs from this store. We were told we would receive a call within 72 hours to set up the delivery. When we did not get the call, I called the store, which then gave me a phone # to reach out to. I called, gave them my information & they proceeded to tell me that they called 3 days prior but could not reach me. I said that it is impossible, as my iPhone had no missed calls or voicemails pertaining to the delivery. The rep argued with me, and I finally said that I am not continuing this. Please schedule this delivery. I set it up, took time off, and the furniture was delivered and set up in the heat by 2 men. I gave them both bottles of water and tipped them both. As my wife was looking the furniture over, she noticed a chip on the top of the table. I had to run back out to the truck and stop the guys as they were loading the boxes on the truck. When we told them about the damage, they said we have 2 options: disassemble the table and take everything back, and see how long a replacement might take, not knowing how long it might be, or keep it, and the company would have a repairman come out to fix it. Knowing that it took months to find a table that fit our space and that we liked, we kept it and contacted the store. I have to arrange another day to work from home and set up the repair. I called, set it up, and a guy came out and did the repair several days later. The repair was slightly off color, but at this point, we were the ones aware of it. At this point, I already had to pay the minimum balance on my credit card, so I did. I contacted the store, waiting to speak to the manager, because I thought that it was only fair to request a discount as I paid for a new table not a repaired one, & to offset the finance charges, as I did not pay the furniture off. I did not receive a call back. I called back again a couple of days later, and I was told that the manager was busy with a customer but would call me back. That did Not happen, so I called back several days later, and when I asked for the manager, I was told that she was also the manager from another store. I had to explain the entire story situation again to her. She said that she was emailing the store manager as well as the delivery company, requesting that I either get a discount to offset my credit card finance charges and for all the time and calls, OR a replacement table (not my preference at this time, as I already took too much time with this). Well, not one manager called me back. Neither Ashley Corporate nor the store managers care about customer service, JUST GETTING THE SALE. Never again will I purchase from Ashley. Horrible Customer Service from Management!

All employees were great and helped me find the perfect living room furniture

Raymond C is amazing. Very helpful and reliable. We love him. Got us our furniture for our new home. Thank you so much.

Raymond was excellent! He was very helpful!

Great service from Raymond, did not feel pressured...very knowledgeable and helpful!

Raymond was super helpful and made our experience a positive one! Thank you!

Amazing customer service. Jackie and her team really deliver a top notch customer experience.

Furniture seems nice but will take 1.5 months to arrive. We were not given specifics about delivery timing.

I am sooo happy with our furniture purchase from this Ashley! The manager was absolutely fantastic and gave us great discounts. I will definitely work with them in the future!

Genuinely the best team !!!

Great customer service!

Raymond helped us get a recliner sofa and it was a great help to us and gave us good deal

Raymond Crawley provided exceptional service today. Answered all of my questions. Very helpful!!

Alex and Ray were a pleasure to work with. No pressure and great customer service.

Extremely poor communication and made promises they couldn’t keep with delivering my items.

Although the people in the store were nice, we had a piece delivered to our home that tore within one week on the corner. The corner on the other side also looks like it is about to tear. They said they will not replace it because it has been longer than 72 hours. Looks like to me a manufacturer defect and the protection company also agrees. Will not be shopping here again.

GO HERE DO NOT GO TO RAYMORE AND FLANNIGAN ACROSS THE STREET COME HERE Alex and the manager were very easy to work with and didn't hover over you do like raymore and some other stores do. I'f I need furniture ill be coming back here.

Ray and Jackie were awesome! Personal service, we got a great deal and they were very detailed to ensure our order was right. Highly recommend this store, they made it a great experience

Love Ashley furniture-but they delivered the power recliner without the battery that we paid for, and it doesn’t seem like they’re in any hurry to fulfill that part of the order : / Very disappointing that they just shrug their shoulders and won’t commit to delivery of the battery- $129 - at all. Not good business practice for overall satisfaction. Will rate this order/delivery depending on how much more time until I receive a battery- the longer the time, the lower the rating. Sorry Ashley - that’s how customer service works.

Great Service. Thank you AL and Jackie for your help.

Raymond was super helpful! It was a pleasure doing business with him.

raymond was excellent! great customer service and would come back to see him!

Al Stevens was a pleasure to work with! Very informative and comfortable!

We received excellent service with Raymond today! Service was above and beyond! Thank you!

Ordeeed a couch way too big went to the store and were able to help me right away find something better.

Al did a wonderful job helping us. He answered every question we had and was very patient!

Ray is knowledgeable and very helpful and friendly

Bruce was amazing! I highly recommend that if you’re looking for furniture- ask for Bruce! He’ll treat you right!

Our visit was fantastic and we had amazing help from Raymond Crawley! He went above and beyond to get us a fantastic couch at a great price!

Al was very helpful!

Bruce was so helpful and attentive. He listened to what we needed and were looking for while giving his advice. He treated us like family and didn’t leave any doubts we wouldn’t be taken care of.

Bruce was great. Everything went smoothly. Everyone is nice, will come back again.

Great experience from Al Stevens!

Al was great. He was so patient with me. I went with my dog and he was so good to her. The place is great. Everyone was great. The best place to buy your furniture. Plus the quality of my furniture and the prices was great. The manager is really good too. I’m completely happy with my purchase and that team.

Wonderful service

Our first time at Ashley and we were very happy with our overall experience. Working with Bruce was a pleasure - very thorough and thoughtful salesman. Thanks Bruce!

The staff were so professional, fast and friendly. We will be back again. This is the best location. Thanks again.

My salesman Al did a fantastic job assisting me in my search for a new bedframe. Very quick, friendly, and knowledgeable. All around amazing experience!

We recently purchased furniture from Ashley and received help from Bruce, and the experience was outstanding from start to finish. Bruce was knowledgeable, attentive, and genuinely cared about helping us find pieces that fit both our style and budget. He was never pushy—just helpful and patient as we explored our options. Highly recommend working with him if you’re looking for quality service and a smooth buying process!

Al was very nice and informative. Staff is friendly! They really worked with me on the price! Looking forward to my new furniture set!!!

Ray was a great help to me in getting my new beautiful dresser!

Raymond was super helpful, not pushy, and patient with my indecisiveness!

Great customer services!

We are thrilled that we found exactly what we wanted, right color, perfect size and the "Mega Tuff" surface was a fantastic bonus! Our salesman, Al Stevens, was very helpful and a lot of fun (we shared a few laughs) and the cashier was very efficient. Overall a great experience!! We would highly recommend Ashley Furniture.

Al Stevens gave great service.

Bruce the sales person was very awesome and helpful Thank you

Bruce was a great help with our purchase! Highly recommend him for your needs!

Bruce was awesome!

How can you let people stand in line for an hour just to be told Bryston Stott was leaving? It blows my mind that you wouldn't tell people you were cutting the line especially if you had small children excited to see him and had to watch him walk away.

AL was great!!! Very helpful

Bruce and the team was such a huge help for us when we purchased our new couch! Thanks!

Kaley was very sweet and helpful.

Spent time showing me all options and helped me hit required cost.

Great talking had good conversation

Bruce did a great job showing me around the store and helping me pick out furniture

Mr. Bruce helped the moment my wife and I walked in, which is always appreciated! He inquired on what we were upto and assisted in showing us options. After a walk through, we decided that the item we loved was the one not available Mr. Bruce got to work on it with the best pricing available. We truly appreciate everything he did for us!

Service was great!!

Raymond was awesome Got us good discounts and helped us with all our needs. Very good dude

Had such a great experience at Ashley HomeStore thanks to Kaley and Al! Kaley greeted us with amazing customer service—super friendly and helpful. Even though her shift ended while we were still shopping, she made sure to introduce us to her coworker Al, who picked up right where she left off. He was just as great—really patient, knowledgeable, and made the whole process smooth. Appreciate both of them for taking the time and making sure we were well taken care of. Great team! - Glenda & Sophia

Raymond was the best couldn’t leave without buying something from him!

I went to Ashley's furniture store today to buy a few pieces of furniture and was helped by Al and Jackie. Their customer service went above and beyond my expectations. Great experience.

Rockstar sales people…love Tammy!!!

My salesman was great very informative Raymond and Bruce are awesome. Thank you both for the great information and quality and professionalism .

Great staff! Kelly and Tammy were really patient and helped us with our decisions.

Bruce Goldstein is an amazing sales associate. He was understanding, patient, intentionally listened to our inputs, answered our questions as best as he could, respectful, and especially advocated for what we were specifically looking for with which my wife and I sincerely appreciated. I would like to say Thank you to Bruce for a wonderful experience at the store. I would work again with Bruce in the future and we highly recommend his exemplary customer service.

Bruce is great!

Pleasant experience with not only my Sales POC, Al, but the entire team was polite, professional, informative and customer focused. Rare to have a positive experience when shopping but this was refreshing.

Raymond Crawley was fantastic as was everyone we were in contact with. Thank you for all of the help today!

Awesome experience! The people were so cool and relaxed the atmosphere was inviting and comfortable the prices were reasonable financing options flexible the manager Ray was the best part ...funny engaging knowledgeable and made the entire process stress free and fun....everyone who works there is happy the place is inpeckably clean and organized...ifnincouldngiventhem 19nstars I would thank you Ray and everyone else who went above and beyond for me and my kid...you guys are awesome!!

We had Bruce help us pick out and purchase our new sectional sofa. He was very helpful and made the whole buying experience a breeze!

Bruce was the best

I went to Ashley’s for a new bed. Tammy introduced herself and took me through all the mattresses that would fit my needs. She even made sure the mattress was perfect for my sleeping position. She was extremely helpful and kind. I would definitely recommend!

Raymond was a great to do business with! I had a great experience

Al gave us a great sleep scan. Highly recommend.

Great quick experience. Very helpful. Talk to Bruce.

We bought sofa and ottoman at Ashley’s Furniture in Montgomeryville and the sales associate, Fatehul, was so nice and extremely helpful. We are very pleased with our purchase and we will go back to Ashley’s the next time we are in need of furniture.

Our experience buying a King Mattress was seamless thanks to Raymond! He operates with integrity, listens to customers needs and knows when to rope in his supervisor (to ensure we are fully realizing all savings!)

Al was very helpful as we bought a bedroom set. Everybody else was very nice. We will def be back as we have to get some other things.

Very helpful and personable

Great service, shout out to Al

Great staff and great service!!

Raymond was our salesman. He was very courteous and not pushy. Long story short we bought a new living room set

Mr. Bruce helped the moment my mom and I walked in, which is always appreciated! He inquired on what we were interested in and assisted in showing us options. After a walk through, we decided that the item we loved was the one available online only, and Mr. Bruce got to work on it with the best pricing available. We truly appreciate everything he and Jackie did for us!

Was very easy to look around to pick out our furniture. Raymond was very helpful and gave us great customer service.

Raymond was a huge help along with the team they made my wife very happy picking out our 2 sofas for our air BNB.

Bruce was my salesman and was awesome to work with!

Was in and out quickly and efficiently. Al made sure I got the mattress I wanted with the best deal possible.

Tammy was exceptional with explaining the processes to us. Recommend!

Bruce was top knotch!! He didn't try to jam a sale down our throat. He listened and found what we were looking for! Front desk folks were very helpful as well! Thank you!

Bruce was very helpful and personable.

Amazing experience! Thank you!

Great service

Raymond C was fabulous! Very patient and showed us all our options.

Raymond helped us find the perfect loveseat recliner for our entertainment room! He showed us many options and we ended up choosing a comfy one that has all the features we need. Thanks, Raymond for your great customer service!

Bruce was the Best!!

It was a great experience working with Bruce he was amazing

Fantastic service, friendly and knowledgeable. Appreciate their honesty and professionalism. Highly recommend

Team was great Tammy and Bruce went out of their way to make our experience great! They did everything they could so we would leave with our dream bed set!

Came into the store needed to look at some different pieces which Al courteously and professionally show to me so we could make some decisions. A pleasure!

Bruce is a great salesperson and very helpful in getting us a great deal. Highly recommended.

Al was fantastic. Thank you

friendly and well organized, very helpful with everything!

Great experience. Enjoyed working with our salesman. Bruce was very helpful.

Great service with a very friendly and knowledgeable salesman 😊

I highly recommend this store. We had the most amazing furniture shopping experience at the North Wales location. Bruce, Jackie and Riley are customer service oriented, very knowledgeable and exemplified what is means to work as a team all while going above and beyond to get us the best deal possible. Much appreciation to you all. Keep up the great work.

Bruce was quick and knowledgeable

Raymond was very knowledgeable and kind. Everyone there was very nice and kind and took their time to make sure I had the right things on my order. Will definitely go back again.

Kaley was so helpful and patient! The entire staff was friendly and went out of their way to help me.

I heard about a sale on the radio and thought it was a good reason to stop since I desperately needed a new couch. Raymond greeted us right away with a sale flyer and was incredibly helpful with our couch selection. He checked in with us several times and told us about some great features we hadn’t noticed but were a definite perk. While checking out, everyone we interacted with was cheerful and friendly. We were in and out fairly quickly and happy with our purchase! Looking forward to the delivery.

Extremely friendly and helpful staff... I went in with a special from there website and they were able to accommodate a quicker delivery and stay to the big discount.

Bruce hooked it up! He's the man!

Bruce and everyone were great

I came and knew exactly what I wanted, I was greeted by Fatehul Islam with a great smile. I showed him the set I wanted, he worked the numbers and Raymond completed the paper work. I was in store for less than an hour with a stellar experience. I would recommend this location over any other Ashley furniture

Easy shopping experience

Bruce Goldstein was my sales rep. Very helpful and knowledgeable of the products. Insight was good especially after I told him the space challenges.

Raymond was outstanding. We got great service and great a price. Highly recommend you deal with Raymond in the store when you have a chance.

I had a fantastic experience at the store. Bruce and Tammy were very helpful and helped me with my dining table. Got an excellent deal. Thank you

Al and Jackie were such a pleasure to work with! So kind and informative!

Bruce was great, everyone in store was super helpful!

Tammy did an awesome job servicing today. She is an amazing working and she did a great day with all the details as well

Tammy was very patient and knowledgeable. I wasn’t sure what furniture I wanted and she was willing to price out all the pieces I was interested in.

We had an amazing experience & found the perfect dinning table all thanks to Bruce! Highly recommend this Ashely furniture. Great customer service.

Tammy M was so kind and helpful! She was patient and attentive to our needs. Highly recommend!

Very attentive staff!

I had a very pleasant experience at Ashley. The staff was helpful and worked with me. Al Stevens was very cordial and helpful and worked hard to make the sale. I will certainly consider Ashley first on any future purchases. Thank You

Bruce and Jackie were very helpful for our couch purchase! They were so friendly and made the experience enjoyable.

I had the best experience with Bruce and there was no pressure just exceptional service.

Kayley was helpful and polite. We were able to find and purchase what we were looking for.

Bruce was very helpful and friendly

Stopped by the Montgomeryville location today on a whim to see if I could find a couch for my basement. I was instantly greeted by Jamal, who was incredibly bright and kind. His service excellence skills were on point! Next time I need furniture, I’m going back and asking for Jamal.

I called the store ahead of our visit because we are looking for a specific piece for my father. I got Kaley, she went above and beyond to find what he would need from high to low tech. She even considered him having to walk the store. She really took our special needs into consideration and this is why we will always come back to Ashley Furniture. Thank you Kaley

Steven and Raymond were very helpful in our purchase of sofas.

Jamal was helpful and knowledgeable.

Kaley was very informed and helpful.

Bruce was great

Jamal was very helpful finding our favorite accent chairs for our new place

Helped me out a ton with my couch!

Bruce was amazing

Jamal was very helpful in my search for a washable couch! Ended buying the Modmax and are excited about it!

Jamal Everett provided excellent service and was very knowledgeable. Great experience.

Stephen and Raymond gave us great service at the Montgomeryville store. We were in and out with our sectional purchase in 30 minutes!

We got such a cute sofa for our basement and they were so nice

Had a great day here at Ashley Furniture. Al was a helpful salesman as well as his amazing team of colleagues. They were patient and answered all of our questions! Definitely recommend.

Jamal was great and gave us space and time to think about the purchase

Ray was super transparent and knew his stuff! Lovely experience.

Purshased a kitchen table and we had an awesome experience dealing with Jamal. Extremely knowledgeable and answered all our questions and concerns. Highly recommend store and Jamal.

The associates at Ashley were amazing! Al specifically, listened to our needs and helped us find the perfect sofa. Highly recommended!!!

Kaley , was a great big help for finding furniture! Such a great employee and goes above and beyond for when we were shopping.

Bruce goldstein was great.

Al helped us purchase a new couch today and was an amazing sales rep! He made the process so simple and straightforward. This is an excellent Ashley location! Riley was also incredibly helpful upon check out with all the paperwork. We were in and out within 1 hour. Can’t wait for our new couch to arrive!

Bruce was great. All the personnel were fabulous.

i was looking for sofa for small family room. finally i found it .and they had a great deal. also the sales man really good took care about us. the name is Zamal Everett ,he was soooo nice and he gave us good personal discount. if anyone looking for furniture at montgomeryville pa, i really recommend

Great experience today at Ashley with Al. Super friendly! Reily and JaVargas were excellent as well.

Jamal was a joy to work with. Went above and beyond for us and made the experience painless.

Jamal was the best

Kaley and Jackie were amazing and helpful the entire sale. Very friendly and gave me a lot of info.

Al was fantastic and helped us buy the perfect couch. Everyone was super friendly but he really made the experience easy. Happy to have worked with him.

Raymond was super helpful!

5 Stars! Great staff, service, quality, and pricing. Jamal was fantastic!

Jamal was great! Very personable and friendly! Gave my mom a great discount which was very helpful! Would highly recommend having Jamal assist you!

Jamal E. Montgomeryville store. Great help in selecting the furniture we needed. He was amazing.

Jamal was very attentive and helpful.

Me and my boyfriend walked in looking for a coffee table to put into our living room. Raymond came up to us immediately and was very friendly and helpful. The process of buying the table was very quick and simple with him, I would definitely recommend coming here for any furniture you need!

Bruce was tremendously helpful in assisting us with our bedroom set purchase! He was very generous and took the time to explain everything to us. Everyone made sure we received the best deal with full transparency. Overall amazing experience and we recommend anyone to purchase from them!

Everyone was super attentive and friendly. The sales associate Al was very helpful

Raymond Crawley was our salesman and he was great! Very knowledgeable and beyond helpful. Highly recommend.

Very efficient and easy to order furniture. Friendly sales te

Jamal was so friendly and such a welcome help in my selection of colors and guiding me through the sales process. Will definitely have him assist me in my next purchase!

Great experience with Montgomeryville team

Bruce was great!

Go find Jamal E. Awesome service, reviewed all options for me and he helped me save by matching prices.

We had the pleasure of getting helped by RayRay ! He was very helpful & not too pushy . He listened to what we were looking for and gave us a great price on our set !

Al, our sales associate, was very knowledgeable and pleasant. We had a great experience shopping here. Will definitely recommend if you are looking for furniture for your home.

Jamal was knowledgeable and pleasant. We came back to the store and requested him as our sales person for another purchase

Jamal did an excellent job with helping me choose my couch and rug for my house . Very knowledgeable. He made my decision very easy. Thank you

Steven was so helpful!

People inside were great as per to delivery its self is bs waited a month and half for my couch, it was suppose to come sooner and there was an issue which delayed it. When it was time to deliver it they only gave me a day notice and was not helpful at all with the time frame, they just told me to reschedule it which would've been another week or 2 you cant pick the day the driver does. Do yourself a favor don't waste your time on them. Personally I’m never going there again not worth the hassle

Was helped by Fatehul and he was very nice and helped with any idea we had with rearranging and fitting the right shaped couch in our home, would highly recommend going to this store for any furniture needs!

Jamal E. awesome salesperson- no pressure and really listens to what you want!

Jamal Everett

Jamal Everett was an excellent sales associate and the manager Jackie was top notch to deal with. Very good experience, found exactly what I was looking for, reasonable pricing and excellent customer service and professional handling.

Great customer service . Thanks Jamal for the assistance with everything.

Fatehul is very good and very helpful.

Jamal did a fabulous job giving us all the information we needed to buy our sofas. I recommend him highly.

Christina and Jackie were both amazing and very patient during the purchasing process. I would recommend them and this store very highly!

Team at Ashley furniture was amazing to work with, Christina and Jackie helped us from start to finish, and made furniture shopping fun and easy. No high pressure sales tactics, which was a bonus!

Fatehul was amazing! Very helpful!

Jamale Everett did an outstanding sales job. Very positive and polite.

Jamal Everett was a pleasure to work with. He let me wander but was immediately available when needed.

Raymon Crawley was helpful in our choosing the perfect couch ,, so very patient and kind!! I highly recommend him ⭐️⭐️⭐️⭐️ ⭐️

Awesome place Raymond was very helpful and even his staff and Jackie I would recommend Ashley for anything you need to furniture

Steven Jennings did an outstanding job showing us options, comparing furniture to fit our needs between styles and configurations! Well done!

Jamal Everett was great !

Ryan Martin provided great service at the Ashley Store! He was knowledgeable, attentive, and made the whole shopping experience smooth and enjoyable. Ryan answered all my questions with patience and helped us in nailing down the final choices. Definitely recommend asking for Ryan if you visit the store.

Jamal was kind and very attentive !

Al and the team helped us work through the details of purchasing a new set for our living room—it was so easy and simple for us!

Very good service..Al did a great job

Ray and Jackie helped my wife and I get the perfect bedroom set and a new mattress. They were so helpful and patient while we talked through our decisions. We were there near closing time and they were still so energetic and a true pleasure to work with!

Jamal was great! Very professional & efficient!

Jamal was very helpful and welcoming from the second we walked thru the door until the second we left! We are very happy with what we got! The whole process was very easy!

Raymond Crawley was a great to deal with.

Jamel Everett was fantastic! Will definitely come back again!

Jamal Everett was helpful and made sure I didn’t have to wait for assistance

Jamal Everett was super helpful in finding the perfect couch for me and even managed to get me some great discounts. Really appreciated his assistance—made the whole process easy and enjoyable!

My husband and I worked with Jamal on the purchase of a new couch recently and he was a joy! I highly recommend visiting this location for all of your furniture needs!

Just bought my new sofa from the Montgomeryville Ashley on 10/25/24. Jamal was super helpful and kind. He’s a great salesman.

Had a very easy experience purchasing my dining table with Aloysius today!

Coming into Ashley Furniture was an easy experience made by the whole team, but especially by Ray. He was able to answer every question we had, and provide us with top notch customer service! What usually is a long process was made with ease because of Ray. If we are ever to come back we know who to look for. Thanks again Ray!

I had a great experience at Ashley. Ryan Martin was wonderful and so helpful. We will definitely be back.

We had a great experience here with Ryan helping us find a sofa. He was friendly, helpful and responsive. We are really happy with our purchase!

Ray did a great job. Answered all questions and helped get us the best deal.

Jamal was excellent in helping my wife and I pick out a living room set for our new home. He was knowledgeable, very low pressure and helped us get a great price. We’ll definitely be back.

Raymond helped us in selecting our spare bedroom furniture. The service was amazing.

Ray was incredibly helpful and kind. Fast service for financing and paperwork.

Jamal Everett was such a great salesman. He was friendly and made sure we got what we wanted as quickly as possible.

My husband and I went today to this store and we had an incredible experience. We received an excellent attention from Ryan Martin. He was very professional, patient and kind, very helpful. Highly recommend this store. Everybody was very nice, and the store manager Jackie, she is awesome. Thank you so much for your help.

We went for a specific type of couch, they didn't have it at the initial store we went to because they sold it the day before. The called to another store and we drove there. They gave us time and let us sit and enjoy our time. They had an amazing price for it. Definitely recommend. They have great service.

Ryan was amazing! My roommate and I left the store with a great couch and a great deal! Will definitely be coming back to purchase more for our house. Thank you Ryan!

Ryan was the best!! Helped me and my roommate find the perfect couch and was super helpful and knowledgeable. Give that man a raise!

I went to the Montgomeryville store in Pa. today and my sales rep Ryan was great. He was pleasant from the onset. Ryan was patient and knowledgeable. He did not pressure us or try to upsell anything. I recommend seeing Ryan and/or the Store Manager Jerome if you go to this store.

Would not get furniture from here if you actually want to receive it. Ordered August 10 and told it would all be available at the end of August. October 1st and all I have is my couches, a headboard (after calling extremely upset they ended up taking it from someone else’s order) and one nightstand for my bedroom. Missing two dressers and a nightstand and still waiting with zero communication from Ashley. They tried delivering a dresser which was all scratched up that I had to refuse. The delivery driver told me “it was apart of the finish”… I have not been offered any sort of discount for the trouble and have to live out of suitcases in my new home. There was also a small dent taken out of the headboard but I needed it to move in so I’m just living with it. Don’t trust the dates they give you for estimated delivery, they are just trying to make a sale.

Great customer service. Thank you Raymond for all your help

Found what I wanted and at the right price.

Jamal Everett was fantastic. He understood exactly what I needed and was professional and efficient. So happy with my experience and looking forward to enjoying my new furniture.

Jamal was extremely knowledgeable and friendly and made our shopping experience very pleasant.

Jamal Everett has excellent customer service. And he even helped entertain my child while we shopped. Highly recommend this store. Everyone in the store was very nice and helpful. All had great customer service.

Had a wonderful experience finding what we needed as my family and I just moved into the area. I would highly recommend coming to this location the salesman Ryan was awesome and GM Marlen were very helpful and kind. Can’t beat their quality service. Thanks again and we will be back!

Ryan Martin was incredibly helpful! Helped us with our search and with logistics. We will be back for a desk and a rug!

Fantastic, non-pressure experience. Ryan Martin did an excellent job listening to my situation and there was ZERO pressure to buy and he absolutely did not attempt to upsell me on anything. To add to this, he was a willing model as I was buying a chair for my dad who is taller than me. Everything was efficiently handled and my transaction was absolutely a joy. Thank you all to the crew! You are a fabulous team!

We worked with Jamal and he was awesome.

Ray helped us find the perfect big comfy couch for our newly renovated family room. He answered our questions and was able to close the deal along w the savings from the labor day sale!

Your Customer service rep Jamal was amazing. Helped us through the whole process with a smile and up beat attitude. Thanks

Excellent experience dealing with Ryan Martin. Answered all questions, knowledgeable, and super helpful!

We had a great experience with Jamal looking for living room furniture. His friendly and professional customer service skills helped us feel comfortable and able to trust him in making this purchase. We've been to other Ashley's but Jamal was really willing to help us find the perfect furniture for us. We will definitely recommend people to this location and look forward to shopping with them again in the future.

Ryan was great - got us in and out of the store with a new recliner in 10 minutes! Very satisfied!

We had an excellent experience shopping for new furniture for our new home. Raymond was a huge help and very knowledgeable. Will definitely be back next time we are in need of furniture! Thanks ray!

Raymond C gave us excellent service and made our visit wonderful. Great prices!

Ryan and Danny were very helpful with all my needs, I would recommend them

Jamal did a great job He was very attentive and got us exactly what we were looking for

Very bad sales man. Tried to scam me with 30% at negotiation but changed at payment counter. Also received sofa which is getting damaged by sitting for a month. The service team did not even connect the couch parts well

Raymond and team took such great care of us! Their customer service was amazing!

Jack was great helping us today! Very polite and great with our children!

My shopping experience was subpar at best. The sale process could have been more seamless. It took three people to finalize the sale. One to initiated the sale(furniture selection), another gentleman attempted to explain the 60-month zero financing, which was inaccurate-I was under the impression that I would get 60-month zero financing, but it was later explained that I would only get 12-month financing. There was another individual that completed my credit application and provided me with my invoice, which she struggled to print and needed assistance. There were two delivery attempts on 7/29 and 8/9. The first attempt was particularly disappointing as the furniture arrived in a severely damaged condition, with one piece even cracked in half. The second delivery was successful in terms of no damaged furniture, but I was not entirely satisfied with the aesthetic of the additional loveseat. Per Section 7 B Return, Refunds, and Order Cancellations, I had a 72-hour window to initiate a return, and I called the store on 8/11 to do so. I spoke to several people concerning this matter. However, my primary point of contact was with Kal, and everyone assured me there wouldn’t be any issues with the return. I’m two weeks into this entire ordeal. There were several times when Kal did not follow up when she said she would, and it was left to me as the customer to follow up. Despite me loving my furniture and Ashley’s value pricing I wouldn’t suggest shopping at this location.

Ryan was super helpful! We will be back!

Ryan Martin and Cal were both great and super nice. We had a constraint that needed a special consideration and Ryan did a great job finding a match in the store. Checking out with Cal was a pleasure. It was a very nice experience - rare these days! Thank you both!

Ray was very helpful and we were very happy with our purchase.

I ordered furniture at Ashley’s Furniture and my salesperson was Jack. He was ver thorough, helpful and made the process very easy. I would highly recommend Ashley’s and seeking out Jack.

Great experience furniture shopping at Ashley! Received great customer service from Raymond at the Montgomeryville store. He was able to provide the best price1

Ray C. was amazing! Thank you!

John F (Jack) was super helpful and friendly! Get this man some lunch 😎

Ray was very helpful in explaining the features of all the couches. No pressure and found the perfect couch for the house! Can't wait to use the USB ports

Update: After 4 months the escalation department did resolve my issue. Thank you! DO NOT PURCHASE AT ASHLEY!!! My husband and I purchased a sectional and during our time at the store customer service was great. After the delivery, the sectional had a smell that we figured would go away since it was all wrapped in plastic. Not only the smell didn't go away, we called the store, email customer service, got two different phone numbers to address our problem and nothing was done. Actually, they offered to pick it up and charge us a fee and provide us a credit towards another couch when I spent hours to decide on this one. I am pregnant and had to MOVE OUT OF MY OWN HOUSE IN ORDER TO BREATH, after some research we found out the product was off gazing chemicals and obviously given my circumstances I can't be breathing and coughing chemicals all day. After many attempts to find a solution we called the store again, explained our situation and have been waiting for over 30 days for a call back. Clearly I am not getting a refund, or a call back not to mention how we purchase the 5 year protection plan to find out we can only spot clean it, because have them come out and clean it all was a suggestion we gave, but I guess they just reel you in and don't care about client satisfaction. We will never again but from Ashley Furniture's.

5 star service from Jamal at Ashley furniture.

Edit: it’s nice to see that Ashley only responds to positive reviews. Terrible customer service department! Only giving a 1 star because Ray was very helpful in the purchasing of our sectional. Everything else since purchasing our sectional at the end of October 2023 has been horrendous. The customer service department has not been helpful in the slightest. We’ve dealt with endless squeaking since our sectional got delivered on November 28, 2023. Had to have a tech out January 2, 2024 to “repair” the squeaking. It wasn’t repaired and apparently the tech noted it was due to “customer cause.” Fast forward to July 2024 where I placed another call to customer service due to the frame bowing outward. It’s bowing so far out that the cushions are sinking onto the sleeper underneath. I was told that a tech was already out and they can order a part and we can pay for labor, which I think is unacceptable due to the age of the sectional. These are 2 separate issues and no one in the Ashley Customer Services department can understand that. I’ve requested to have another tech come out and have yet to have that happen. No one in the store is able to help. Needless to say this 8 month old couch looks and sounds like it’s 8 years old. Don’t expect much from customer service if you’re having issues.

Very pleased with my experience at Ashley in Montgomeryville. Ryan Martin was friendly, knowledgeable, and helped me pick out the best furniture options!

Jamal was very helpful and patient today with our order. He was ver personable

Big thanks to Raymond today for excellent service! Everyone was super nice and helpful, and April was very nice at the reception.

Jack was fantastic with our bed purchase today!! Thank you for helping my son get his big boy bed!

The Montgomeryville store was very helpful. Ask for Raymond! He IS the best!!

Jamal was so helpful respectful and easy to work with! Everything was quick, he is your go to! Apryl was a delight!

My wife and I just purchased a couch for our new home and absolutely love it, the team here is amazing especially with the help from Ryan Martin from sales

Ryan is the most genuine, kind hearted person and helped us with everything possible. i’m extremely picky and cannot make decisions and he helped us even way after he was done with his work day with zero complaints! The best ever!

Jamal did a great job helping me out in the store, and got me the price I was looking for even though it was a bit tedious. Great employee with a great attitude. Apryl did great checking us out as well.

Jack was the best!!! Thanks for all of your help

Raymond C was extremely helpful!

Ray was great! Very helpful and knowledgeable.

Jack was great and very helpful, would definitely recommend! Edit: absolute nightmare. The delivery was apparently never scheduled. Waited two weeks to find that out. Finally got my delivery today and multiple items weren't there. Nobody takes any responsibility, they just blame someone else and pass the buck. I absolutely do not recommend shopping here.

Worked with Ryan on a living room set and he was very helpful and dedicated to helping us find the right set, even after two visits. He even provided a grid sheet to help map out the different layouts for the room.

Much love to our brother Ryan. If you need some great customer service and a quality experience you know who to go to.

Jamal was incredibly helpful when purchasing our couch. Wonderful sales man, I'm super happy with my experience at Ashley's in Montgomeryville. Would definitely buy there again 😁

Raymond was exceptional!!! He provided excellent customer service, was very patient, and helped me and my parents find the perfect couch! So happy with our experience at Ashley!

Jamal and Ray were awesome. Got a great recliner at a great price. Thanks.

In the store last night and was greeted and helped by Ryan Martin. Friendly, not pushy and willing to answer my numerous question in my search for a sofa. Store is clean and very convenient to reach.

Ryan was fabulous! We worked hard to get us a couch and loveseat for a great price! We highly recommend this store!

Phenomenal customer service from Ryan. He was honest about what they had on the floor and what matched our needs. He wasn't afraid to admit when there wasn't a great option for us. Didn't try to sell us anything that wasn't right for us, but did a great job searching for what we wanted and needed. What more could you ask for? Ask for him and I'm sure he'll make the time to help you out!

Had an awesome experience with Ryan a few days back. Very laid back guy who seemed more interested in helping me than pushing for a bigger sale. It was nice to be asked about my situation and have my restrictions taken into account. Haven't made a decision yet, but the service I received here was top notch from beginning to end. They've certainly earned their 5 star reviews. Thank you for your help Ryan!!!

Had a great experience here. Jamal took care of us and made the whole experience a joy!

Ray was awesome in helping us find the perfect family room sofa set for our new home! Will definitely return for any future furniture needs!

Jamal was very helpful and friendly. We will definitely recommend him to our friends if asked.

Ray was very helpful!

Jamal was amazing, put together an entire apartment to be delivered to Philadelphia for an affordable price

We had a great visit at Ashley today. Apryl and Ray were both so helpful!

Ryan did a great job helping me select just the right items for my new living space. Terrific experience from start to finish. Highly recommended!

Excellent service. Apryl and Cal were awesome at helping set up my purchase and had very helpful into. The quality of the items are also exceptional for the price!

Ray and Cal were so amazing!! Ray was able to point us directly to the perfect bedroom set for us and made sure we got the best deal! We will definitely come back here for future furniture needs!

Jack was so patient and showed us all our options. Apryl was great in financing and very helpful

Raymond was very helpful with finding a new couch. Great customer service!

Raymond was fantastic! I purchased my desk and bookcase through him. He helped price match the furniture. Excellent service!

If you’re looking for quality, stay away. If you need something cheap that won’t stand up. With zero support to help make it right. This is your place.

Raymond Crawley was so very helpful and accommodating. He was very patient with me in finding what I was looking for. Thank you so much!!

Mark and John were amazing and took great care of us. Definitely recommend Ashley on Bethlehem pk!

Mark helped us find the piece we were looking for very fast and the team there helped us find additional discounts

Jamal was an excellent salesman. He was friendly, courteous, patient & very helpful!!!

Our sales person Jamal was very helpful and very attentive to our wants and needs in shopping for bedroom furniture. He followed up on everything we requested. The store had a great selection making it easy to find what we needed. Thank you Jamal and good luck!

Excellent service from Raymond. We bought several pieces for furniture and his overall demeanor was very kind and welcoming. Would recommend coming to this store. Ask for Raymond!

Ryan was very attentive and patient and made an effort to address every single query we had. He and John were very accommodating and willing to give us the best deals possible. Appreciated the great service.

Ray and John were both incredible to work with. They both helped us immensely with finding a couch and loveseat set we loved and worked with us to make sure it fit our budget. We will definitely be going back to this location in the future!

We had an excellent experience with Ray and John :) we felt like they took extra care of us and worked with us and our financing even after they had a busy day. Highly recommend!

Raymond was excellent in helping us find the perfect bedroom furniture set. Very helpful and thoughtful

Raymond was so extremely helpful! Answered all of our questions, did not hover but knew right when to check in! Thanks for your help sir!

Ray was awesome! He helped us with some great ideas and we walked out with a new dining set and buffet server. Kind and caring and a great VIP experience! Jamal was new on his first day and was welcoming and great!!

Ray helped us today and did an amazing job! He helped me find the chair of my dreams and was so kind. This is an amazing and accommodating location. I’d recommend, and the furniture is quality!

Ray from Ashley furniture was very helpful! Highly recommend

Raymond Crowley was very helpful and pleasant to work with.

Ray is phenomenal!

We came in with a budget and time constraints, and Raymond helped us find what we needed in probably record time! Super happy with everything!

Raymond was excellent.

Raymond did an awesome job today. He was friendly but not pushy and helped us find the right sectional for us! He even met us at our budget. Thank you for the great customer service!

Raymond is awesome to work with!!

Raymond, Mike, April, and Cal were terrific! So sweet and super helpful. Raymond especially went above and beyond. Great experience!

Raymond took care of me at the North Wales, he has great customer service, took his time, and showed me the ropes in a professional manner.

Excellent service from Raymond

Raymond was extremely helpful & so kind to my 84yr old Mother looking for furniture. Cal was wonderful also when explaining paperwork & delivery. Her music choice for store was excellent

Raymond crawley was very kind and helpful. No pressure. Will definitely return for my ne t furniture purchase.

Raymond helped me out great experience great people good customer service.

Raymond crawley and Cal were very helpful pleasant experience

Raymond has amazing customer service. Very knowledgeable as well.

Just purchased a dining room and kitchen set from Raymond Crawley he was very patiented with me with all my questions. I highly recommend having Raymond as your salesman will definitely ask for him for any future purchases. I Also want to mention Mike Lee he was very nice and understanding about canceling a order and processed my refund immediately. Thank you Mike Lee

Raymond Crawley and April gave us superb service. Raymond was very knowledgeable and pleasant. Thanks!

Raymond said he will be here when we came back the next day. He gave us great service and great price

Raymond was great!

Raymond Crawley provided us with excellent service. We will be back for more!

Excellent customer service, Raymond Carwley is good people

Raymond Crawley was fantastic and really helped us find the perfect couch! Thank you so much and we look forward to shopping here again for future purchases!

Everything went smooth Raymond and Cal made everything so smooth

Raymond was soo helpful and a pleasure doing business with!

Raymond was very helpful

Raymond Crawley was a very helpful salesperson and very nice to work with!

Raymond and Cal were awesome to work with. Thank you

Our experience with Raymond Crawley was wonderful!! He is a kind and patient salesman. Thank you, Raymond!

Raymond and Mike helped us out! Able to answer all our questions.

Ray did an excellent job helping us find our furniture! We had a wonderful experience!

Raymond and Cal were excellent. So helpful and pleasant. Loved my experience!!!

Ray was very helpful. He answered all of our questions, provided a fair deal, and was great with our kids. Thanks Ray

Very friendly staff. Raymond is the guy to ask for!

I was shopping for a sofa sleeper with limited budget, Raymond and Apryl went out of all their way to accompany my needs, offered an excellent customer service. Definitely the best experience I’ve ever had at any furniture store. 10/10!

Raymond was absolutely awesome. Customer service was excellent. Thanks for your help … my daughter is very happy!!

Thank you to Victor for helping us get the mattress we needed and investing time in making sure it suited our needs. He really cares about making the right fit and not just a sale.

Ray was very helpful and easy to work with.

Great experience, sales staff was helpful but also left enough space to do your thing. Raymond was great help and Victor was also very helpful and friendly!

We had a wonderful experience shopping at Ashley. Ray was our sales representative and Apryl was our customer service associate. Both were extremely helpful and knowledgeable about the furniture and the assistance with financing. Overall, a great experience!

Raymond and April provided excellent service! Highly recommend!

Raymond was excellent! Super quick and efficient! Great customer service!

Ray Crawely excellent customer service!

The customer service was impeccable from the time we walked in. Prices are more than comparable to other stores, especially during the holidays. I’m in love with my new furniture.

Ray was great helping us find a bed for my son today! He helped us look through so many options and find something within my budget restraints. Will definitely be coming back!!

I just had the best experience while physically shopping at the store. Ray was extremely helpful, and patiently walked us through all the details. I highly recommend Ashley for your next furniture purchase.

Victor was brilliant and very helpful. Thank you for such great service

I had a smooth buying experience working with Maya H., Mike Lee, and Cal G. They were super helpful and knowledgeable. Be sure to talk to Maya- she’s at the Montgomeryville location on the weekends.

Raymond

Raymond was very helpful! Thank you.

Mike did a great job in Montgomeryville

Got good customer service from Ray.

Raymond Crawley provided excellent service with a smile!

Raymond was awesome!

Great customer service with Raymond

Just ask for Jay! He was so friendly and great in helping us pick pieces for our new home.

The manager of the store is the biggest yerk I have to deal with. We were asking for some support to deal with a return from an on-line purchase, where we have not received a response. The employees were trying to help us until the manager arrived and jumped into the conversation. He was unprofessional, saying I was absolutely wrong and he was right and he actually kicked us out of the store. We were asking for support and he was the worst to deal with. Absolutely he has no idea of what customer service means. Wouldn’t suggest for anyone to come to this store. There are other Ashley stores that know how to treat customers.

We had the pleasure of working with Raymond Crawley while picking out our daughter’s bedroom set. He was very helpful and courteous.

Raymound was great! Helped me pick out a really nice couch! Was very knowledgeable and helpful. Thank you!!

Sales team was extremely helpful and a delight to work with!!!

Great customer experience and lots of help from Ray!!

Ray is the best! He was able to talk us through our first big purchase on our living room sectional and help us feel good about the decision. So professional and fun to work with!

Raymond C was a great sales man. Got us a good price

Ray

Raymond Crawley and Victor were very helpful and courteous. They provided us with all the information we needed to make a good decision. We are excited about our purchase and highly recommend you seek their services.

Raymond and Victor came through for us today!

Ray was so helpful! He was patient with us while my daughter tried to choose her new bedroom. He got us the best price on all!! Thanks Ray!!!

Dear Kevin, when I say, I’ll just look around, that means, I’ll just look around. I don’t need anyone to follow every step I take and watch me looking at stuff. If I need your help, I will find you. And I won’t magically buy everything in my sight, just because I’m pressured. I know it’s your job, but give people some space. I just left as soon as I could and I doubt that I’ll be back.

I had a great experience at this Ashley home furniture! Kevin helped me pick out a couch for my first apartment and was so helpful!

Great team, new management, same great selection.

We LOVED our shopping experience at Ashley's! Our salesman was wonderful! He showed us many sofas that were fantastic. And delivery will be perfect timing too!

Horrible customer service from manager in north wales Ashley!! Furniture was paid for and delivery was set up for Oct 26. Got a call stating they no longer had the furniture we paid for in the warehouse and would not be able to supply it till beginning of Dec. I asked for a refund and was told we would have to pay a restocking fee. Can you imagine. Stay away from Ashley in north wales.

Jay was super courteous and very efficient.... more than helpful😃

Raymond was very knowledgeable and personable. Quick and easy!

Ray C was very friendly and helped us pick out a nice set for our kitchen!

Ray C was so nice and accommodating! He helped us find the dining set we were looking for!

Apryl and Victor were exceptional! Victor worked hard to help us figure out what worked best for our home! Apryl even sung happy birthday to me! Such a great experience!

At Ashley, we found comfortable, attractive looking dining room chairs to replace our old ones. Thank you Mike N. for working with us to seal the deal. It was a pleasure doing business with you and your manager. We look forward to having them in our home soon.

Mike was a great help.

Mai and the gentlemen helped us since we came in ( sorry for forgetting your name ) they were very patient, kind and helpful. They work with me until I finished all the process Thank you

We purchased furniture here recently for my father when he was moving into an apartment. When we got into the apartment, some of the furniture did not fit well. The staff at the store was extremely helpful in replacing what we needed to replace. The store manager, Mae, was particularly helpful. She worked with us over a period of several weeks to make sure that everything was correct and that we were happy with the furniture.

Jay was awesome and so was April and May

Very nice and helpful!

My family and I had a great experience at Ashley in Montgomeryville. Victor and Mae were incredibly helpful!

Friendly service! I really appreciate everyone’s help here! :)

Entered this location and literally spent 3 hours in the store picking out just what we wanted in the right size and color (couches). The initial customer service was pretty good however when they delivered what we ordered it was completely the wrong color. We ordered charcoal grey (almost black) and received light grey. We notified the store and then I received a call from a man named Wade saying the lighting may have been off in the showroom almost insinuating we were color blind instead of the couches being 2 totally different colors. Not even close in color. Come to find out we told them the couch we wanted which was the same exact couch and color we sat on in the actual store/showroom and they ordered the wrong color to then tell us it was our fault for not checking the details on the receipt were correct. We are not knowledgeable of what they call the colors of their couches. When you tell them what you want it is their responsibility to make sure the details are correct. When I told Wade I did not appreciate him insulting my intelligence that the colors were almost the same maybe just slightly different he said well we can schedule to have them picked up right now. As if he was not interested in correcting their mistake nor apologizing for it. He kept cutting me off when i was speaking and he was very rude. Then we got a phone call a week later saying our couches were in stock and ready for delivery. We thought they were the original color we ordered. However when asking them to read the color details on the order it was the same color they already delivered. So they tried to deliver us 2 sets of couches of the wrong color 2 different times. Should have kept the 2nd delivery for free however I am not a dishonest person. Not all staff but Wade at this location should not be working in customer service!! What we got on the left versus what we ordered in the store on the right

Michael was a pleasure to work with and converse with also. The whole team was professional and courteous. Thanks for making my purchase experience pleasant.

Great customer service from Ray Crawley,and assistance from May(the manager) Nice clean store and good advice from Ray Crawley. I’ll be sure comeback in the future.

Jay was amazing! Made the experience so much fun!

Ray and Mae were wonderful and helped us choose our new furniture!

Very pleased with the Ashley store in Montgomeryville! Has great selection and everyone was super nice! Mike helped me out today and is very personable and answered all my questions!

Raymond helped us find amazing stools! Smooth and easy process

Mae the General Manager was so pleasant to work with! She helped me pick the best sofas for my house and was so accommodating! I highly recommended her!! Professional and sweet!

DO NOT BUY FROM ASHLEY! They SCAM you with their pricing! I recently furnished a room with pieces from this store. The person I dealt with was fine. However, the delivery company delivered the wrong chairs. I then had to go back in person to get a refund on my chairs. I was told by the store manager that the chairs I paid for were not the right chairs I had picked out and that they were hundreds of dollars more. I said that I could not afford the price difference and instead would like a refund. I was rudely told by this manager that I would have to pay a 15% restocking fee if I wanted to cancel the order, which is a complete scam and predatory on their part. I said they should do the right thing and honor the pricing of the chairs I paid for… I then pulled up the price of the chairs online, which were the same SKU, and significantly less and he told me that it’s because they don’t include delivery and, “have no affiliation with their online store.” This literally sounds like a scam. He then told me, “If you ordered a brand new car and it showed up to the dealership and it was the wrong car, they wouldn’t just give you the car because they made a mistake.” I replied, “Fine, but they wouldn’t charge me 15% as a result of THEIR MISTAKE!” I cannot believe how terrible their customer service is. They ended up bringing down the price a bit on the chairs. However, I still had to pay more money out of pocket just to receive the chairs I had originally ordered. I also had to take off work again for their 8 hour delivery window. I will tell every person I know to avoid this furniture chain.

Great experience working with Kevin. Come on in.

Nice store setup, great furniture and good deals.

Thank you Raymond for your great customer service and taking the time to take measurements. We also appreciated your knowledge on dining tables and advice on how to find the best deals

Ask for Kevin!!

raymond was great

Raymond is great

Mae and Javon in Ashley’s Montgomeryville location were extremely patient and incredibly helpful with our sectional purchase today. Highly recommend for anyone looking for couch sectionals.

Victor was very helpful and helped me find a great new couch and recliner.

We furnished 5 rooms with ashley so far. You can imagine the difficulty in trying to make sure everything is just the way we want it. Mae went above and beyond to ensure we were completely satisfied. If the question comes up... "Ashleys, hands down."

Very professional Germain and Javon work as a great team. We will be back!

Got an absolutely killer deal and the salespeople (primary Kevin Nichols) worked with us every step of the way. Will almost certainly come back the next time I need to come furniture shopping.

Kevin Nichols was amazingly helpful and worked with management to help me get a great deal on a mattress and sofa! He was unbelievably helpful and very pleasant to work with!

Raymond Crawley provided excellent service during our visit today. He helped me find the perfect bed frame and dresser set for my new home. He also helped my mom find the perfect kitchen table and chairs for her new kitchen. Both of us would definitely ask for Ray again for future purchases from Ashley furniture.

Ray crawley did a great job helping us

Our sales person Raymond was great as was all the folks we interacted with. Thank you for the great easy experience

Thank you Raymond for all the help today. 🙏 Super excited for the cool sofa.

Ray C helped so much. Thanks!

Montgomeryville Ashley was so friendly and helpful. Raymond helped me and he gets it and was a huge help, not overbearing and had all the facts.

Bought a very nice couch

A big shoutout to Ashley Furniture staff in Montgomeryville. The moment I entered the store I was greeted by a very pleasant man named Raymond who showed me around & helped me in placing my orders. He gave me 100% of his attention & patiently answered all my inquiries. Then I was helped by the store manager Amber & her assistant Evin in finalizing my orders. Less than a week later I received a call that my orders were in. Went back to the store & was greeted by James at the pick up who directed me to the warehouse & another James at the warehouse showed me my items for inspection. After that, another James (yes, there were 3 James’ 😁) helped load my items into my truck. Everything went very smoothly! It was a wonderful shopping experience with excellent customer service. I am one happy customer who will be coming back for more. Thank you guys!

Great experience. Robert was awesome!

My wife and I had a wonderful experience at Ashley Furniture today. We went to purchase a new bed. Our sales rep Raymond Crawley was fantastic!!! He was friendly, very professional, knowledgeable on what he was selling, and a pleasure to work with. Raymond made it very easy to find what we were interested in and before we knew it, we were at the counter making our purchase and out the door. The rest of the Ashley team were just as amazing and if I could go higher than 5 stars, I would. If you’re looking to purchase quality furniture and mattresses with amazing customer, please, go to this Ashley Furniture Store!!!! Thanks guys!!!

Had an awesome experience purchasing several items for my new house working with John. He was welcoming and knowledgeable and really made it fun to shop with my family. It was no pressure like some other stores. Definitely recommend this location and special thanks for John for all his help and enthusiasm!

I wish I could leave negative stars. I have been fed misinformation, promised things at the store level and every level that were completely false or not adheared to. I have been treated poorly by every person, sub contractor and employee during the delivery process. Procedures and processes are not followed nd they do and say whatever is convenient for them, and can change depending on who you talk to in the organization. So I'm stuck paying a restocking fee or Redelivery fee. Buyer beware what you are signing up for. They do not care about their customers.

Purchased bedroom furniture today at Ashley furniture in Montgomeryville and our Sales person was awesome. Raymond Crawley was friendly, personable and very knowledgeable. I would recommend Ashley… Great prices too!

Today our family visited to purchase a couch for our grandmother. We were immediately greated by Raymond with a smile. I had visited many furniture stores recently with a friend and what struck me about Raymond, was unlike other stores where you feel pressured, he was completely different. Raymond was customer service oriented. Kind, patient, helpful and most of all personable, professional and knowledgeable. He is a true asset to Ashley! After the sale was made, we found that we went to school near each other and knew many of the same people. Raymond was an incredible athlete in our area! So honored to have met him today.

We were in your store today and Raymond Crawley assisted us. He was friendly, courteous, helpful and very knowledgeable about what we were looking for. He is an excellent employee, low key and thoughtful. We will be shopping there again in the future. Susan T ⭐️⭐️⭐️⭐️⭐️

I went into this store and was serviced immediately. Myszhale was amazing as was the rest of the staff. My second time here and I left happy...again I've been back twice. Ray has helped me both times. The manager there wears a lot of hats. You'll be helped but bring your patience

We had a great experience working with Raymond today. He helped us locate the dining room table and chairs we wanted and took the time to answer all of our questions.

Raymond and Kyeem were a great help in find our new sofa and kitchen table. They were able to find us the couch we wanted even after our original choice was discontinued. Great experience!

James Jones was very informative and personable. Will shop here again.

I was there to purchase a couch and James was very helpful during the process. The friendliness of the staff was an important part of the experience. A couple of them provided input and they worked well together as a team.

I visited the Ashley store in Montgomeryville last Saturday. My store associate was Kaeem (?). I thought I knew what I wanted beforehand. Turns out I was ALL OVER THE PLACE, when I entered the store and the BEST PART was Kaeem was the most patient and helpful and adding his suggestion without making YOUR decision. I have more rooms to furnish and you can be sure I will look forward to Kaeems expertise. Diana Petroziello 4/15/23

I received excellent service from Raymond and I appreciate the time and attention he gave me.

The salesman Raymond was very helpful in answering any questions that I had concerning the recliner. I was looking to purchase.

Went in to look a bedroom set and was fortunate enough to meet the sales manager James Jones. He was pleasant and professional and answered all our questions. We ended up buying the set! James provided us a great experience…which today world is far a few between. Thank you James!

Mr James Jones,helped me find a suitable rocker recliner and mattress. He was patient and very helpful to me .

Do not buy from Ashley at this or any location. They use your deposit to finance operations and do not deliver as promised. Sure the staff was friendly; but the promise of a 4 week delivery did not equate the reality of 8 weeks. The delivery process was a mess. How would you feel about being told the delivery window was 3-7 PM and the drivers show up in the dark at 9:15PM? No ability to get information from the store on delivery status despite several calls. Perhaps they do not have computer tracking or even care. Never again.

Do not shop here! They just take your money and leave you with all the issues It begins when we pay with a card but we had to manually enter it because the chip wasn’t working, (we did offer to go out and get cash)but i was told it went through come to find out it was just a hold which no one told me till I spoke to the 4th person. We were called 5 DAYS LATER to tell us it did not go through and they cancelled our delivery for Friday which i had already requested off for. We then scheduled it for Wednesday we confirmed on Monday of last week they say it’s confirmed. Come Tuesday our delivery is CANCELED again. Because our sales rep James did not schedule the delivery properly so I had to sit on the phone for 20 minutes. They then said they could squeeze me in for Friday, i get the delivery on Friday it went well but Ashley never told their delivery men that we were on the 3rd floor. As you see they are consistent liars. Amber the general manager couldn’t help with any reimbursement for the 2 days we had to request off because of there margins they Dont care about customers they just care about the money they make and don’t correct there mistakes I spoke to the divisional manager and he was also no help just apologizing like that will give me back my time don’t waste your time go to Reymour! I just simply asked for my delivery fee back it doesn’t bring back all the time I wasted but they are still unhelpful dont shop here please

Today we went to Ashley’s Furniture to look for a specific sectional that I had seen online and we were immediately greeting by the sales representative, Raymond. He showed us the sectional we were originally interested in, until I had a change of heart. He was very patient with us as we took our time considering all the options they had in the store front. I eventually found exactly what we were looking for. I had a lot of questions about the sectional I was interested in as well as questions about the financing. Raymond allowed me to ask away and he answered everything I needed to know in a professional and kind manor. He found the best pricing arrangement that worked for our finances and I always felt like he understood our needs. I enjoyed working with Raymond today and I loved our sectional purchase. I will be making future purchases from this location and I will be looking forward to Raymond assisting us again because we definitely formed a great relationship with him. We had a great experience at the Ashely’s Furniture in Montgomeryville today!

Be aware dont shop at this branch. They have no customer service once the furniture leaves there they refuse to take any responsibility. They sent broken furniture and did not refund or even offered any help. Worst place to shop furniture. I will never shop at this store ever again.

Great selections for every design style. Kyeem was great helping us find the perfect sectional. Thank you!

When my wife and I arrived to Ashley's Furniture at the Montgomeryville location, we were greeted immediately by Raymond and he was able to assist us with everything in their store. The general manager was also very helpful with our process of purchasing a new couch.

Just bought a new house and needed some furniture! Kyeem was very friendly and helpful and answered all of my questions.

My husband and I purchased a sectional at this store this week with the help from Raymond! He was great. He made it an easy process.

From purchase to delivery all was perfect. Highly recommend this provider of quality furnishings.

Sales staff was dismissive and not helpful- tried to oversell- didn’t listen to my needs.

Worked with James and had a great experience. Got the furniture we wanted at a great price. Worked out very well!

This place is very affordable and politeness with all workers. They are willing to work with you, The manager Amber Hestman was very informative about the product, and Evan Cowtney was friendly and also very informative. It was nice going in there to shop, everyone was willing to help in selecting what your need in sofas or what ever your choice of furniture. I would recommend this store for your needs in furniture.

Excellent service from Kyeem. He answered all our questions and helped measure out the couches to get exactly what we needed. He was friendly and knowledgeable.

Very happy with my purchase of a loveseat and Ryan was great. I always hate going into furniture stores but this store was such a breath of fresh air. Not annoying at all and they are helpful. I will be returning in the future.

Benjamin was a great sales rep. All the staff seemed very polite and curteous.

Kyreem, Amber, and all the folks at Ashley North Wales are wonderfully kind and helpful - we found the perfect chair, and had a great experience with the whole process, from the moment we walked in the store!

Raymond provided excellent service to us today.

Store Associate Raymond was friendly, patient and helpful in our recent visit. General Manager was also super helpful and promotes a non-pressured shopping experience. Highly recommend.

Raymond was extremely helpful. We will definitely being go back there.

My wife and I were looking to purchase furniture for our home. While travelling from Bassett Furniture on 309S towards Raymour and Flannigan, we spotted the new Ashley store. After looking at their nice selection of sectional sofas, we found a piece we needed more info on. The sales people were spread throughout the store and let us look without being pressured, which is a huge plus. James Jones (Assistant Store Manager) and his sidekick Ryan ( a new employee shadowing James) came to assist us with some questions. They were both very professional and put up with my jokes and random chat which I typically dish out to unsuspecting sales people. I questioned James about the pricing options for the furniture and he promptly returned with a bottom line price. We made the purchase without hesitation and look forward to getting the delivery at the end of February. Great experience and we highly recommend you stop and see James or Ryan to assist with your next furniture purchase!

James, assistant manager, was great! Helped me find pieces and prices. Wonderful job! Beautiful pieces.

My wife and I were looking for a new sectional and James helped us tremendously in our search. I would return to this store solely to deal with James again.