Ashley Outlet Philadelphia, PA

Excellent customer service. Thank you to Isiah

They’ve changed our delivery date. Unacceptable, Ashley’s furniture. If I didn’t call them I never would’ve known my delivery date. It went from 2 weeks to 6 weeks before we get our order. Awful just Awful! They lie right to your face to get the sale. I prefer no stars at all. Could it be why they’re going out of business in Philly???

I purchased some counter stools. The staff was friendly and professional. They promptly assisted me with the purchase. I am pleased with the service, and plan to return in the future for other purchases.

If you want to be lied to and given the run around go with this Ashley store. I ordered a sectional and was told it would be delivered within 3 weeks. That didn’t happen. I called and they told me it was a manufacture issue. I asked if when it did come I could have it delivered next day and they said yes. I have now been waiting 6 weeks ! I checked online and it finally arrived at the store. I called to schedule delivery and was told I have to wait ANOTHER WEEK ! Take your money elsewhere. It isn’t worth frustration from the poor service.

Excellent

Furniture was not available so I could only see it on the website. Hopefully it is constructed well.

Tom was awesome

James was very helpful with the whole process

I went to see if they had a dresser i wanted in store. I was welcomed and assisted immediately by one Rep. I looked around but didn't see it. I provided a picture and he ordered it for me. The store is clean and well kept. Everyone in the store was pleasant.

Shopping with Adonis was a great experience. He was very patient,helpful and polite and definitely assisted in the process of us getting the furniture we wanted.

The worst store ever. Do not visit this place. The customer service is terrible; they treat you as if you were asking them for a favor. They promise delivery for a specific date and then fail to deliver. What’s even worse is the delivery service—the delivery staff is rude, foul-mouthed, and extremely unprofessional. A horrible experience. Zero stars for this store.

Tried ordering a bed and they kept decking my order went to the store and they said they could not help me they charges my account three times and when I called customer service they did not see any record of it

Service poor furniture not good at all.buy bed for 2000 broken after 3weeks.call them and never fixe the bed.

Our sales representative Mr Washington was very knowledgeable with the furniture at Ashley's. Thank you for all your help.

Always amazing service and attention at Ashley furniture stores! The salesman Tim that took care of me was great and super patient with me! Answered all my questions and assisted me from the moment I walked in to the moment I walked out!

Izaiah Washington was the guy showing us everything and helping us out. He was amazing very funny and made the experience so much better

If I could give a 0 I would. My tenants bought a couch from the outlet store. The delivery company put a hole in the ceiling of my stairwell and never disclosed that they did it. Since I been calling the store and then customer service, I have been getting the run around. They said they will not do anything. I guess the next step is? See pics below. They are the worst company to try to resolve any issues that you have with delivery or I am sure furniture quality. Let see if anyone responses to this, but I highly doubt it.

Good quality furniture and I was happy with the pricing.

While I was at the store they all were very professional! But at the warehouse the manager was very nasty! We got a full refund do to her being very unprofessional. He attitude was awful. I am paying good money for furniture I at least would appreciate someone who has better bedside manners to help us out instead of curse us out. Very disappointed. Been dealing with Ashley for a long time. I will not go back there again.

It was a great experience dealing with Isaiah Washington. We even had a few laughs and he was a very professional salesman. I will probably be doing business with him again

Excellent customer service and I was given a discount that I didn’t even ask for, everything was explained to me throughly.

I was helped as soon as I walked in the door. I was in and out in a timely manner and was also given a discount on my purchase

We found exactly what we were looking for. The employee was very helpful. Great service!

Our salesman was an absolute joy and worked very hard to make us happy with the whole experience!! Thank you Iziah!!

I absolutely adore this store! The displays are stunning, showcasing everything beautifully, and the customer service is truly top-notch. It makes shopping here such a delightful experience!

It was my first time going to Ashley’s and Daniel made our experience amazing will definitely be coming back.

Ashley Outlet is my go-to for home decor! They have a fantastic range of stylish furniture that suits every taste, and the prices are surprisingly affordable. I always find something perfect for my space!

I ordered a couch and coffee table together from Ashley Furniture expecting a smooth and straightforward delivery. Unfortunately, that has not been the case—this has been an absolute nightmare from start to finish. The coffee table and couch were supposed to be delivered together, but only the couch showed up. The coffee table and two end tables has now been postponed by TWO WEEKS after the original delivery date and to make matters worse, there's still no scheduled delivery because they don’t even know where the coffee table is or what happened to the order. The first time (5/28) I called, I was told Ashley’s had recently switched systems, and somehow my coffee table was still sitting at the store instead of being transferred to the warehouse for delivery. I ended up getting an automated call from Regency Delivery(the delivery service Ashley uses) on 6/2/25 to confirm a delivery for the coffee table. Great, right? Wrong. The very next day, to my surprise someone else called me to schedule a delivery and I immediately explained my delivery dilemma and he looked more into the order said my order showed up as “canceled” in their system and that there was no scheduled delivery at all. He offered to reschedule the coffee table for the following week, which meant another day I’d have to take off work. At this point, I’ve had to take off work three times for what should have been a single delivery of both items on the original date. I’ve talked to multiple reps at this location and none of whom seem to communicate with each other or have any real answers. And despite repeated calls, the manager Calvin has not returned a single one, apparently because he’s too “busy.” That’s not just poor service AND it’s disrespectful. This has been an extremely frustrating experience, and I wouldn’t recommend Ashley Furniture to anyone. There is zero accountability, and once they get your money, you’re left on your own to chase down your own order. What should’ve been an exciting and simple furniture purchase has turned into a complete headache. Avoid if you value your time, money, or sanity. I will now have to take a trip to the store to seek some answers on why my coffee table which was purchased in march still hasn’t been delivered yet.

My experience was great. Charles was able to help understand the process of buying furniture and assist me with making a good decision on what piece of furniture I should get. I will definitely recommend!

The store had a lot of options without feeling cluttered or overwhelming. Raheem, the salesperson who helped us, was helpful from when we walked in the door without being overbearing. He explained the protection they offered well, and he helped us get the best deal with the Memorial Day sale going on.

I had a wonderful Experience. Charles was sooo helpful and answered all my questions. I saved so much money Compared to other places. Thank you so much

Very friendly and l had a positive experience

Albert is the best!

Albert was an incredible associate he knew exactly what I wanted and was able to get it for me hassle free. I am very picky and want particular furniture and he got me exactly what I wanted and explained everything to me that way I would know what I would be dealing with.

Good choices. Friendly and knowledgeable staff.

(Translated by Google) Very good treatment and excellent prices (Original) Muy bueno el trato y los precios excelentes

I waited in giving a review because sometimes the in store experience is not the same as the delivery experience. Albert greeted me and hooked me up with a recliner at a great price and it was delivered 3 days later. Could not have asked for an easier process with a great delivery experience also. Highly recommended.

I just purchased a living room sectional. Charles is very pleasant and informative. He explained everything in detail. Great employee.

Charles, the sales person help me immensely. he Explained everything to me so I had great understanding of what I was buying

Albert explained the furniture in very details and patience. Even show me many pictures to help me understood the technician point. Finally he got more benefit for me. Really recommend Albert to serve you.

Good experience and good customer service

I just wanted to take a moment to express my gratitude for the amazing customer service I received. The team was incredibly helpful and attentive, making my experience a truly positive one. I'm so happy with my choice and confident that I made the right decision. Thanks Albert.😊

I was able to purchase my product at online prices from the outlet and take care of everything on the phone

Great service!!Salesforce was WONDERFUL..Especially shout out to Albert, my salesman and his associate Raheem!!

Great quality bedroom set and mattress for excellent price. Salesman was nice, allowing us to look around and checked in at perfect times. Thanks Moulay!

I received excellent service and was fully satisfied

I had an amazing experience with this store and one person Charles helped me out the most to finding my new mattress. I did not receive the mattress yet but hopefully I do soon.

The store is beautiful so welcoming. I only buy Ashley's furniture. I luv the quality and the selection they have. The staff so friendly and helpful. My salesperson was the best.

Calvin was really great. Nice and patient. He made sure my delivery would be scheduled to accommodate me. Took his time with all my question. I will be back to see him and get more furniture.

Great staff that work here and are super helpful, making you feel very comfortable while shopping here.

Charles is a really outgoing sales person with a great knowledge of Ashley products.

Great customer service great appeal

Excellent service. Attentive and knowledgeable! Thanks .

Came to this store for the first time today looking for a couch for my new apartment and Crystal and Albert were both super kind and helpful! They made sure all my questions were answered and even gave me tips to make sure I actually buy furniture that would fit inside my apartment. I would definitely recommend coming here if you’re ever looking for a new piece to add to your home.

I was suppose to receive a call 3 days before because the delivery was scheduled on Jan 8th 2025 but never did. I decided to call in later in the day to confirm the delivery myself then I was told that the pieces are not in stock at the warehouse until the Jan 20th when I was previously told when I purchased the couch in full on Dec 26th 2024 that it was in stock. I understand that this can happen but at least keep your clients updated. Seems like the sales associate (prefer not to name) could care less about keeping us updated about the delivery. At least when I called in the young man named Calvin seemed to be apologetic about the situation, thank you and is looking into if it can delivered earlier.

Our sales person, Crystal Was amazing.

Mickael was so nice and very helpful. He shared lots of information about the furniture which made it easy for me to select furniture for my living room and dining room.

Albert ,our Salesman ,is always so nice and helpful. We are returning customers due to the excellent quality furniture and the excellent sales people at the store. We had issues with our sofa ..the first piece we purchased, but Albert fixed the issues a d we have been very happy with our sofa. I am disabled and need the power recliner. It has made a huge difference for me.

Charles was a great help, not pushy at all!

Great experience

Amazing and very helpful staff! Great customer service from Kelvin! Thank you all so much for your help!

Helpful and efficient staff

I had a great time looking at the furniture options with Kalvin White. He explained and of my options to me. He took the time to show me several options and a few payment plans. I will be doing business with him very soon. Kalvin thank you for your time and your thoughts on helping me make my furniture decisions. I'm looking forward to doing business with you.

Great experience, friendly customer service. Thanks Mikael. Willing to work on making a sale and got a good price

Had a great Salesman, in Albert. Kept it quick and easy. We told him what we wanted and he gave us a bunch of options, helping us to make our final selection. A very nice experience. Would go back for all our furniture needs! Thanks Albert!

Mickael welcomed us when we entered Ashley Furniture Outlet Store. He was extremely helpful, friendly, cheerful, courteous and knowledgeable. He answered all of our questions and wasn't a pushy salesperson. We ended up purchasing a sofa, loveseat and reclining chair from him. While in the store, we saw other sales associates and employees asking him questions and he was very helpful and patient with them. He was a pleasure to work with and is an asset to Ashley.

Ray was great! Thank you for being patient with me and my family and giving us a great deal! I will definitely be sending people your way.

They were very professional .

I Will Not Waste My Time And Money At Ashley’s Furniture Outlet On Roosevelt Waited Over A Week For Dining Set Still Didn’t Arrive And It’s Paid For

Matthew was a great help!

They were very nice and professional and quick I enjoyed the experience keep up the good work y'all.

Staff was so friendly

The gentleman that assist me with the purchase of the sofa bed, it was absolutely amazing As well as a gentleman checking us out. They were absolutely wonderful with positive good energy, very respectful and helpful. I will definitely recommend Ashley‘s outlet.

Albert & Kelvin were amazing to me and my husband will purchase again

I came in. The sales guy was very good. I picked up the couch. I like I financed it and he had me on my way in 45 minutes.

Charley the salesman was very knowledgeable about the items in the store and eager to help. Al was very pleasant and handled the paperwork.

Great store great selection very nice customer service.

Albert was personable and accommodating. I enjoyed my shopping experience at Ashley Furniture Outlet

Albert was very friendly and helpful. Great experience!

The people at store were ok I didn't see any chair or loveseat I liked

The sales associates were helpful but I didn’t see anything I liked.

I went in to look, I loved my salesperson Matthew Keim. He was attentive and friendly. He took my information down because I was looking for something in particular. This store is hidden but I have purchased from them before! I wish you had more variety in colors for furniture.

Mickale was SO helpful and attentive. He helped me find the perfect dining set and matching barstools. I can’t wait to incorporate them into my new home.

Salesperson Mickael Serralta is without the best salesperson I’ve ever encountered. He is quite knowledgeable and went way beyond to extend his professional experience. If it had not been for his terrific attitude and perseverance, I would not have made this purchase. Kudos Mickael!

The agent was very nice and polite and helpful.. going back next month for bedroom set...

Great service and easy process, plus free fee delivery 👍🏻

Charles was very knowledgeable about everything from merchandise to finance.

Best customer service

Sectional I was looking for was not at location, and the sales person Mickale S. guided me toward some that whereas similar to what I had in mind. Not only was she knowledgeable but extremely friendly and patient. Walked out happy with the choice I made. 10/10 great experience

From the time we walked in to the time we walked out the staff were very friendly and happy. Mick was very knowledgeable about all the products. And helped us pick the right mattress

Had a great experience with the wonderful staff there. Al and Kalvin were nice, knowledgeable and extremely helpful. Really appreciated that they both help me find exactly what I needed for a great price!

great customer service.

Delivery department is very bad

Great lovely customer service very informative and helpful

Charles was fantastic! He truly took the time to understand our needs and interests, and showed us the best products that fit our needs. Thank you Charles!

Very nice, informative, helpful staff.

I had to go back to Ashley to replace my adjustable bed. They treat me so well..plus they furniture is so very nice. My delivery is coming Wednesday 🤩🤩

Drivers arrived in the delivery window and were done 30 minutes later,Great job

Did not but anything at this time. But, I was greeted by a very pleasant, helpful person. He answered all my questions

Really great staff! Good prices. My only disappointment is that they do not offer removal of old furniture.

Nice place, nice people

Great customer service! Took the time to explain everything to me, answered all my questions, and help me with ideas and suggestions. I truly appreciated my experience. Thank you .

The salesman named Tommy was extremely helpful and patient. I will give him a 10 star at excellent customer service.

We found a bar high dining set that meet our needs and budget, the sales person was not pushy and just let us take our time and make our decision. I would definitely recommend Ashley.

My experience with AshleyHome was terrible! The sales’ man was suppose to keep me updated because my bedroom set was suppose to be late & I was okay with that I just needed my dinner room table & sofa before Christmas because I was hosting this year since I just got my home. I placed my order November 9 2023, I had my complete order in January 13 2024 & the bedroom set was one of the first things I received which was good for me but bad that I didn’t receive my table on time. I had to keep calling the store in the northeast to get any updates. They made promises they couldn’t keep. For my inconvenience they were going to send me a $50 gift card which the manger never did. The delivery men refuse to wear shoe covers I had for them because I do not allow shoes in my home. I will NEVER use Ashley Home furniture again!

Had a great experience finding the perfect mattress and additional items form my new home - Thomas was knowledgeable, patient and professional! I look forward to going back in when I need more furniture.

Great experience. Highly recommend. Thomas was awesome!

Went for a recliner for my father. Kalvin was Great! Helped in every way. The one my father wanted was not available, so Kalvin ordered it to be delivered to that location. He informed us of our options for pick up/delivery. He was very patient with my father (he is elderly and asked alot of questions). Thank You Kalvin for all of your help!! You made the experience stressfree!!

Albert was so kind and informative!

Kalvin was a great salesman! He helped us find exactly what we were looking for without being overbearing like other stores we’ve gone to.

Very friendly staff, excellent customer service, decent furniture options and they helped me find what I needed.

Good personal

I went to the Ashley HomeStore outlet in NE Philadelphia on Roosevelt Boulevard. My sales associate kalvin was great help and very professional.

Been to this particular Ashley several times over the years to purchase furniture. They always have what I'm looking for on their floor. Their sales team is very knowledgeable.

Calvin was a great help for what we needed. He was patient, kind and made sure we were satisfied and happy with our purchase. Great customer service!

Albert Rementer was excellent very patient. Store was closing he was very patient

Had a pretty good selection…. The sales person Mickael he was great good attitude friendly and funny we need more people like this to deal with customers…

Very pleasant buying experience. Prices were great in the Outlet store. Salesman Charles knew when to lead and knew when to follow.

Returned furniture never received credit back on card, was told by manager someone would call which never happened

Kalvin White was the sales representative at Ashley Outlet on the Boulevard that assisted me and he was very knowledgeable, attentive and addressed all of my concerns. Great job!

Very nice stuff!!!👍

Sales man was very knowledgeable

Great service from Kalvin buying a new mattress. Much better than Mattress Firm.

Albert was very honest and informational!

Everyone was really nice and helpful.

Charles gave Excellent customer service 👏🏽 👌

Thank you Albert for the walkthrough and assistance today!

Charlie was wonderful and very professional. He helped me find exactly what I was looking for and gave me a great deal. Would definitely recommend this store

MARY ROSE WAS A GREAT CUSTOMER REP OR MANAGER . SHE MADE MY KNIGHT MARE BECOME A WONDERFUL DAY.

Staff was nice and helpful

As always I have always had great service at this location Very pleased with this sales person

Great service, very kind and knowledgeable staff! Was able to get a bed set for a good price 😁

Customer service was awesome I knew what I wanted spent time chatting laughing great experience buying furniture

Staff took time to measure different tables and styles.

Don’t get the couch insurance or whatever it is they offer. They come clean your couch if something happens to it thing. They tell you they will come out if anything causes damage as far as stains from spills, pens markers or things like that and you pay for that service but when it’s time to get them to come out all they do is bring a rag and some solution and that’s it. Literal rag and spray bottle & it didn’t even come off. I could do that myself ! They’re salesman I know but why lie !!! Then customer service is no help ! Go to New Jersey they are way better

Customer service was very nice very patient explained everything to me prices are in my range, I still can't believe the price of the bedroom set I'm interested in, I'm definitely going back to get it.

Kalvin White is friendly, professional, patience, and his customer service is above the expectations. The store was clean and the smell was pleasant!

Everyone in the store was polite and helpful. The store is very clean and well kept. They also have beautiful home furniture.

The sales representative courteous to customers. They were ready to answer question concerning merchandise to the best of their knowledge. No rush to make a sale although the customer allowed to view furniture. This store is recommended for visit and you can decide on your own!

very friendly kind and he had a very big smile

Another great experience this is my 3rd time buying furniture from Ashley and my sales person John was a great help. Helping me finding ma everything I wanted

I set my goal and budget for 2 pieces. And Thomas was patient and smart enough to ask the questions I didn't even think would apply (which helped me make my decision), kept me within my budget, get my furniture only a few days, and now loving and enjoying them. Will definitely come back... once I decide what I want for dining and office spaces.

I always buy my furniture from Ashley, best quality always no questions asked.

Very accommodating from the minute we walked in the door, helped us choose, gave us time to decide by walking away for a bit to let me FaceTime a family member we were purchasinf for, and when we decided to carry our purchase home ourselves, they helped us disassemble it and helped us get it into the car. Everyone was A+++...!

Yesterday we purchased two sofas, a coffee table, and two end tables. We were helped by Tom, who was super friendly and approachable. But more important, he was extremely professional, knowledgeable, and patient (we were there a while). We ended up with exactly what we wanted at a great price. I also want to mention Camille, who completed our transaction. She also was great- friendly, courteous, and professional. We definitely will be back for any other furniture needs!

Thank you, Kalvin, for helping my family and I furnish our new home. Kalvin you went above and beyond with your customer service. You were very patience and didn’t make us feel like we were obligated to buy with your company. You gave my family so much information with the type of furniture, finance information, warranty, and delivery. You made the process so easy. Kalvin thank you with helping us figure out the measurements so that delivery will go smoothly, and it did. I will only buy my furniture from Ashley Outlet going forward. Kalvin I will be sending family and friends your way, knowing they will receive the same amazing treatment. Thank you, Dana Polk & Terrell Williams

I was so happy with my shopping experience. From the moment I walked in, it was a warm and inviting atmosphere, which I must add is so hard to come by. We were greeted by Jessica, who was our sales rep, and she was the best! She was very polite and informative, answering any questions we had. She gave good information on the furniture and what could potentially be a problem because of measurements. She gave time to explore the showroom and make a decision. She went above and beyond in my opinion. I can’t speak about delivery as of yet because I wrote my review prior to delivery but if all goes well, I plan to return for another purchase. I was pleased with prices, selections and warranty. I recommend shopping here!

One word describes the experience I had here and that is PERFECTION!!!!!! I came on a Saturday, 2 days before Labor Day, Kalvin was the only sales person there at that time. He knowledge everyone that walked through that door that day. Which is surprisingly these days. Most of time when you walk into furniture stores they can care less if you are there. Sadly to say. But here I knew I was at the right place and I had Kalvin. He made me feel like we were family and that made me feel real comfortable. Not pushy at all, again surprisingly. He has Great customer service, very patient, knowledgeable about each and every item, he listens to what you are looking for, but most of all he smiles a lot. That means a lot. Everyone there is wonderful and extremely kind. You will meet the lovely Jessica when you make your purchase. Very outgoing and on point. She will definitely treat you the way she would want to be treated. You go girl!!!! Ask for Kalvin, he will treat you like family. Thank you for all your help!!! I truly appreciate you!!!

Great furniture outlet with great service!

All 3 employees present while there were Very helpful when I was very specific about my needs. Would shop here again!!

(Translated by Google) I liked the store. You can come and feel everything with your own hands. The staff is very friendly and always ready to help and suggest the best deal for you. We took installments. All the processing happened quickly. Special thanks to Tom for his help and advice. I recommend this store. (Original) Магазин понравился. Можно придти и пощупать все своими руками. Персонал очень дружелюбный и всегда готов помочь и подсказать наиболее выгодное для вас предложение. Брали рассрочку. Все оформление происходило быстро. Отдельное спасибо Тому за помощь и консультацию. Рекомендую данный магазин.

Thomas was a great salesman! We were able to make our purchase without any issues! Go see Thomas!

Cheap quality

I greatly appreciate associate Kalvin he help me out with my purchase at the store. He made it really easy for me decide on the right mattress. He was very patient with me.Everyone at this location was really nice. Highly recommend this Ashley on the Boulevard ave. Thanks

0% financing. Loved the sectional we purchased and the salesman was helpful and would answer questions and then leave us alone. He wasn’t pushy and was knowledgeable of the product. Would definitely recommend Albert.

I appreciated the attention and help l received when l was there. Thomas worked along with me to buy a nice sofa that l can afford. Thank you Thomas! Sorry, l forgot your last name. It was Thomas Johnson that helped me.

Very informative and patient with questions!

The experience I had at Ashley outlet was incredible The sales guy Thomas was very very nice and helped us out a lot. Will Be Back in the Future.

Lot choice, pice is good also a good customer service

Great store and great service from Thomas. Helpful info and he did not pressure me at all.

Got a 5 year warranty that they won't honor

It was a great experience, customer service was great.

Tom was very helpful, professional, and personable! He answered all our questions and very helpful with what we we’re ordering. I would highly recommend using him and going to Ashleys.

The team here was very attentive, knowledgeable and overall helpful. They also saved me money and time. I will definitely be stopping back in.

Excellent customer service. I worked with Albert, who is very professional , very helpful. Thank you.

Great service help me pick out just the right bed can’t wait till my grandson sees it ty

Salesman, Thomas, was very friendly and knowledgeable. The store offered reasonable prices and a good variety of styles.

My experience at Ashley furniture went very well. Al was very knowledgeable and gave me all the information I needed to help me make a decision on what furniture to purchase. He also let me know about all the sales promotions. I’m looking forward to coming back and making a purchase

Loved all the furniture choices. Albert was very nice and helped me with all my questions. I bought a bed now, but I need more furniture and I will be back.

The gentle man provided excellent service. He was very professional and helpful.

Friendly staff, excellent service

Loved it, didn’t hound me while I looked. Greatly appreciated that. Once I did select my choice checking out and setting up delivery was super fast. Definitely will go back for more furniture from the same store.

This experience was wonderful. Thomas was the best sales expert I ever worked with. He was extremely patient and helpful. I am so glad we decided to stop here today.

The staff was super friendly and helpful. I would recommend this location.

Our sales person was Victor he was very helpful, friendly and my husband and I could not have a better shopping experience thank you Victor we look forward to shopping at Ashley's again.

Great customer service

Albert was very informative and helpful

Customer service was excellent!

Nice

We had a great experience. Found exactly what we were looking for and our representative. Tom was absolutely wonderful.

The staff was extremely pleasant. They also gave us the space to make our decision and give us the information. We need it to continue on with our purchase.

Albert spent several hours with us on two separate occasions in the same day. He is knowledgeable and patient. Highly recommend.

I am very content with the customer service that was provided to me. Victor was absolutely amazing, he answered all my questions and helped me get everything I needed for my new home. He even interacted with my child to help her pick which bedroom set she would like and made it fun for her. Everyone was super nice and friendly which made me want to purchase all my needs there. Plus the great pricing Ashley furniture had was great for good quality! Would definitely come back and recommend others. Thank you so much!

Great very good

Great customer service, Albert was great!

I have to compliment Jessica for the outstanding job she did from the time we walked in to the time we left. She was EXTREMELY HELPFUL in helping us pick out what we wanted. She was not pushy in the least, always having a smile on her face and our shopping experience at Ashley Outlet was so wonderful with her than we would DEFINITELY go back to just say hi. She is an amazing person and a wonderful asset to your company.

I was very happy with my experience at Ashley Home Outlet. Their salespeople are very friendly and helpful. I will certainly visit them again when needed.

It was a pleasure in the store with Austin the sales person, calling me updating me and letting me know what’s going on with my furniture. Ashley furniture was a pleasure to deal with and I would recommend it to shop there.

Best store in America 🇺🇸

The sales staff were very attentive, kind and understanding. They catered to all my needs. I am enjoying my beautiful dining set and sofa. I have already recommended two of my friends to purchase at this store. Very friendly and attentive sales staff.

Can't wait for delivery 😍

Your delivery was not very nice and the company where I send the payments cause payment got to themone day the after the payment due sending credit report was and it's the week of a holiday so I mail it 12 days before it's due

Tom, our salesperson, was awesome. He went above and beyond to help us. Really, this guy worked super hard for us making sure everything was perfect and going over all options. Only 4 stars because once the order was in, the warehouse/corporate didn’t exactly communicate with us and it was mostly me doing all of the follow up work regarding delivery.

The guy that came to look at my table was very professional kind and nice he told me everything I wanted to know

They were very professional And they put together everything so fast. Everything was perfect🥰🥰💛 I will shop at Ashley Furniture store at anytime. They are all professional

Great customer service!

Great Customer Service…Pleasure to work with

The whole entire staff was really nice. Seems to be a family orientated atmosphere

Mr. Johnson was fantastic. I did not have space for a love seat. Mr. Johnson informed me of a matching chair to the recliner sofa I was purchasing. The chair was not on display so I did not know there was an existing chair to the set.

Very nice and helpful

Excellent Staff. Pointed me in the right direction. Not overbearing. Answered my questions, checked for deals for me. My trip there was enjoyable and fun. The decision to buy was mine and they had a good selection!

Today I went to buy a bedroom set , and I got a very bad and rude actitud with a woman who works there . The way that she talk was horrible !!!

Great customer service. Showed us exactly what we needed and quickly got us a price that we could work with.

The Star Treatment! That's what I got from the time I walked through the doors, until I was accompanied to the exit! Thomas Johnson is an excellent customer service representative, and one heck of a salesman! No pressure, no hovering, but always available when I needed him. He even offered me a refreshment while I waited through processing, which was very much appreciated. I found what I had been searching for, for a while. This was the type of experience that makes me want to shop at Ashley furniture in the near future.

It was a great expeeience no pressure, found what I wanted realñy easy.

Fantastic store and wonderful assistance. Thanks Albert.

Amanda did an amazing recovery from a different store that was leading me in the wrong direction .

The agent and the service was very satisfactory.

Friendly service and very personable

It was a great experience and the sales man was very helpful thank you very much

My experience since entering the door was fantastic! i was greeted by Victor and he also assisted me through the process of purchasing my dining set and made it smooth. He also explained everything i needed to know and allowed me and my partner to discuss the price privately taking that pressure off by walking away and then coming back for a response.

Amanda was super helpful and knowledgeable about the sizing and dimensions of the product. I recommend checking them out if you are looking for Quality furniture

Staff was great & handled my issue with no problems.

Jessica was the best took care of our every need extremely knowledgeable and very nice I would definitely recommend her to my family and friends.

While shopping for sofas, Albert greeted me at the Ashley Outlet. The store was clean and nicely organized. He gave me suggestions and measurements for a few pieces. I didn't buy anything but I plan to return.

Friendly people very very helpful in selecting and very knowledgeable about the furniture great experience I had buying my furniture.

I had a very positive experience at the Ashley outlet in Northeast Philadelphia. The sales people were very knowledgeable and helpful. I’m happy to have a new sofa.

Always get great service whenever I go here my sales rep was awesome he made sure everything was good the whole process with him was great

This was the best furniture experience I have ever had! Jessica was very friendly and in tune to what we were looking for and what we needed. She gave us space to explore the store and yet she was there every time we needed her. I’ve never had such a smooth and seamless experience as this.

It was a terrible experience! My loveseat was received by damaged legs! After 3 days, they called me to send a person for 20 days later to fix it! You know it is so crazy when seller does not care about customers’ urgent needs! I never buy anything from Ashley!

Jessica was pleasant and gave a wonderful customer experience. She was attentive and considerate of my needs while shopping for furniture. I highly recommend seeking her out as your sales associate for anyone looking for honest suggestions and a good buying experience. We will be visiting her next time we buy furniture.

Price i got final was 1469$ and with cash register its changed 1629$. I was asked before if it was final proce including tax and after checking my credit history getting approved changed price horrible service

Thomas was so easy to talk with, super friendly, funny, easy going. Can’t wait to get my new couch!!!

Great sales team ! Clean space and no pressure sales environment (stopped in 3 different times to narrow down my options) Recommend 100%

The most bad store that you can bye from, you couldn’t even trust on them they are thieves and cheater they show you something and sale you another things different in contract I advice everyone to not bye from them and even the workers are so mean and unfriendly don’t buy anything you will regret

Bad service.not recommended at all

The salesman Al was very friendly and helpful

Victor is awesome! Walked us through to show us many furniture options. And even went as far as to provide us with the direct webpage for us to view until we make a decision! Grateful for the pleasant service.

Very personable employees. Answered all questions that were asked. Very polite and knowledgeable. Did feel hassled or pushed into buying products. Over all very nice experience.

Tom was very attentive, friendly and informative. The store is clean and welcoming. Nice furniture at good prices, would definitely recommend 👍🏼

Worked with Amanda Brown and she provided professional service the entire interaction. I stayed in contact with her because I was looking for something specific for my daughter. She even let me know when there was a special incentive in the store that I was able to take advantage of. Check out was seamless and I can’t wait for my furniture to be delivered.

Professional service with a knowledgeable sales representative. Hassle free and was able to get all I needed on one stop shop at a great price.

Good story

Thomas was great! He was so helpful. He didn't hover but was always accessible. We had an excellent and relaxing experience looking for new furniture.

Hi I was beyond pleased with the assistance from Andy Rodriguez. He was very pleasant the first time I came in the store to look around, Andy did not bother me while I looked. And today I made a purchase with Andy!!! Thank you

Had a great experience with our salesman Al. Helped us make good decisions, was very transparent about pricing, delivery, etc (unlike Bobs Discount) and thoroughly enjoyed our experience. Will come back for future furniture needs. Thanks Al!

Good

the girl behind the bar was rude in every possible way ignoring the bad service especially the white girl on sunday 13 aug 2022 в 7:30 pm

DO NOT BUY ANYTHING IN STORE! The online price is much more cheaper than the price in store . You can always browse all the products in store and get all the info you need. Then search on their website!!!

2 years ago I moved into my new home I bought living room furniture bedroom furniture dining room furniture the living room furniture the sofas are falling apart the dining room set the table is falling apart and the chairs are falling apart I sent an email to Ashley with pictures of the problem three months ago and no reply I would not recommend Ashley for anything at this point and I will continue to write reviews like this until I get some kind of response thank you

Very pleasant experience. The salesman Alex walked us through everything. He answered all my questions and made my buying experience great!

I got a love with a huge imprint cover one side. The opposite is undone, looks and feels lumpy. All four legs were also missing. Was promised a price match credit, that never turned up.

Hi, I just made a huge purchase today at Ashley Furniture outlet in the Grant Mall. I knew today was going to be the day I would make my decision to buy and I did. Dana is a new sales person with her sells skills already intact. I didn't have to navigate the whole store because I already knew what kind of furniture I wanted. With that being said I paid for the furniture and is awaiting it's arrival. Oh yeah, I like the no pressure approach. I felt free to make my own mind up and not feel like they were pressuring me.

Our salesman was very helpful. We are very satisfied.

We got a full set for my son Services was so helpfull thanks for your help !!

Nice , price ok

Wasn't impressed most of the items that are in the store looked the same just in different colors you get more options online which defeat the purpose on going to the store

The service was great!! Thomas provided me with exceptional customer service.

Good deals. Nice salespeople

Great experience with our sales associate, Jessica.

The staff were so helpful to me during my search in the store for the perfect furniture. Very professional and organized.

Albert Rementer was a great salesman.

Ashley furniture outlet is your go to place for quality and affordable furniture. Albert was a pleasure to work with and was very kind and professional. Get on their VIP list to get additional discounts.

Friendly service very pleasant experience

I originally went a few days ago to browse & see if I liked anything. I spoke with Albert at the store located in Roosevelt Blvd. he wasn’t the least bit pushy. I did see something I liked and said I’d be back before the sale ended. I received an email inviting me to the VIP sale on top of the President’s day sale. I am now looking forward to the free delivery. The delivery is delayed which I expected due to shipping issues. All in all it was a great experience!

No many selections in that store

Poor sales people..... they lack of customer service skills

Salesman by the name of AL, was great to work with very knowledgeable! Thanks AL!

Was looking for a sofa and love.seat and went to.Ashley Home Store first to look for them. Got to the store and was greeted as soon as we walked into the store and quickly found what we was looking for and made arrangements to purchase them. Very friendly store. Will do business again. Highly recommend.

Thanks Albert, the service was perfect 🤩. Can’t wait to go back to you guys

(Translated by Google) Prices are cheap comparing other places. Good attention (Original) Los Precios son Económico comparando otros Lugares. Buena Atención

Went to Ashley Furniture today and with the help of Thomas found the dinning room set and server that we found to be just right for our needs. Thomas was knowledgeable and made the purchase very easy. Would recommend Ashley and Thomas very highly!

Great Experience! Thank you!

Johanny was very helpful and instrumental in making my shopping experience at Ashley HomeStore easy, simple and flawless. Thank you.

Not much of a choice.

Tom was very attentive to my needs. Johanny made the paperwork simple. I love Ashley furniture!

Everything was good at Ashley. We found what we wanted at a reasonable price and our sales associate was great! Can’t wait to see the new sofa/loveseat combo in our living room…

READ‼️‼️ ‼️before purchasing furniture from any Ashley Furniture! So I bought all my furniture from Ashley’s about 2 years ago along with the 5 YEAR PROTECTION PLAN. The protection plan doesn’t say anywhere In the fine print or their website that you have 3 claims on each furniture, nor anyone takes the time to explain it to you. My loveseat started making squeaking noises like it was going to break about 3 mo. after purchase. I called the claims department and they sent a technician out to check it, and he said there was nothing wrong with it. It still continued making the noise and now the armrest was making noise too so I called again the claims department, they sent a technician out and he actually did fix the issues, he said that the frame wasn’t attached well and the first tech didn’t know what he was doing. After some time the armrest started making noise again, so I called the claims department for the technician to come out. The same tech as the first time came out and said that we have to call the claims department again, for them to order the correct parts and to send him again to fix the armrest. I called them this morning and they told me that I have done 3 claims on that piece of furniture and there is nothing they can do since the warranty is over after 3 claims. I said to them that the issue isn’t fixed, the technician didn’t do anything so I don’t see why they can’t send him out to fix it. They said that the technician in his report said that the loveseat is up to the manufacturers standard and the claim is closed. Also don’t purchase the better than boxspring foundation. It started making squeaking noises right away, we exchanged it for a new one and it still made noise right away and it’s not covered in the 5 year protection plan. I don’t abuse my furniture I sit like a human being, I don’t have kids to jump up and down and destroy the furniture. It’s just bad quality furniture. After not finding a solution I gave up and decided to write a review on BBB and on google to maybe prevent other people from having the same issues with me. Bad costumer service on the claims department side and they can’t find no solution for the costumers. I would leave a 0 star if I could.

My experience was enjoyable and stress free. Everyone was extremely nice and help. My sales representative was Thomas, he's very informative of there products.

The 1st time (feels like) in a long time that my wife and I felt like a business wanted to do business with us. Mr. Thomas and the young lady (forgive me for not knowing her name) who both showed us patience and made their recommendations as my wife did her shopping. With Sales Floor personnel like these two young people, I am recommending this location to anyone looking to purchase home decorum.

The Ashley HomeStore associates were very helpful, professional and friendly.

Jessica Tansey is amazing! We've been to a bunch of furniture stores, and this was the only place where I didn't feel stalked by a sales person. She made everything easy and simple! She's also super down to earth while remaining professional which is hard to find. We bought a dining room table and are planning to go back and order our couch as well!

Me and my husband was just driving around on a Saturday morning, looking for furniture store’s, to purchase a dining room table set. Or just get the ball rolling at least, we thought. We we’re tied after sometime. But low and behold, we saw a ASHLEY FURNITURE store. Went in and immediately saw my new dining room table set. Thank You 🙏. Not only did I find the perfect purchase. I was very happy 😊 in these trying time. Carlthea Edwards

Service was great! Has good quality furniture!

I love how the guys treat me and my husband very professional and friendly! Highly recommended 2 time buy from them and no complaints 😊 I love my dinner set 🥰

They have very expensive Mattresses but they are very comfortable

The service in this store is absolutely disgraceful. We heard cursing from the personnel and when we asked a question, the lady said that she's surprised that something like that even left my mouth to ask her. I took that as a no, but that was rude. And very unprofessional. And my mother had two wait half a year for her furniture even after they said 90 days.

Love the furniture...but waiting fir delivery till the middle of JANUARY IS REDICULOUS when purchased in OCTOBER!! The staff were very friendly.

No salesman to help with questions but hassel you about wearing a mask

Nice friendly very helpful

First time here. Store had alot of nice furniture with reasonable prices.

A nice place, friendly people and varied prices, I loved it !! 🥰

The salespeople are great and the prices are good

Excellent customers service 😁

Friendly service with a smile, quality furniture at really great prices

What a great experience. Thomas our sales rep was so helpful, in fact all the staff was great. I highly recommend this place if you are looking to buy furniture.

I went in to purchase a kitchen dining set. Thomas was extremely thorough and quick with everything from checking to make sure it was in stock and setting me up for delivery. I couldn't ask for much more than that. Thank you again.

Jessica T’s service is exceptional!! She was professional, courteous and humorous. Her helpful input was instrumental in assisting us to make a decision to purchase our living room set. Manager Andy has a wonderful salesperson that goes above and beyond helping customers!! See you all again very soon!!

Shopping was very easy. Salesman was very helpful and polite. Prices I thought were a little high for a Labor Day sale.

Thomas is a great salesman, helpful and friendly. It was an exceptional experience.

Great Customer Service! Jessica and Andy explained everything and help us with smile in their faces, I am planning to come back because they gave us excellent customer service ! My wife and I are grateful.

We came in since I have a long weekend and I’m about to redo my room and I wanted a bigger bed. And what I get, my brother gets but better 🙄 Anyway, we went in and there were two sales reps there. I recognized the girl who gave me attitude the last time I was there and didn’t recognize the other rep. My parents sat down on the sofas and recliners as we waited and someone immediately came over once they saw my mom’s expression. I guess she was exasperated or annoyed. We managed to make our purchase and the guy helping us was so helpful. Better than the girl we had last time.

Thank you!!♥️

Excellent sales team, knowledgeable and honest

Very friendly staff nice and clean and organize store great prices 🥰💝

It was a fast and smooth delivery and they listened to our request. The bed itself is amazingly comfortable.

Loved it

The sale associate was extremely helpful and friendly. He was able to multiply task and we always felt our needs were met. Thank you

I purchased centerpiece and they are cute.

This store has a beautiful showroom. Andy the manager was friendly and very knowledgeable about the pieces we were interested in. He placed us with Jessica who was also friendly and very helpful with our questions. I like that they weren't overbearing while we looked around for our style. We chose a beautiful sectional, coffee, end tables, a gorgeous rustic bed frame and nightstands. If you're looking for some great pieces or a whole new look this is a great place to go!!!

Jessica is an amazing sales lady! My mother finally agreed to update her diningroom set from 1976 thanks to this lady! I can’t say enough great things!

Albert on the Blvd was great help. Thank you ALBERT

Jessica T was wonderful to work with. She was very knowledgeable and friendly!!

The sales people do not pressure you at all. They are helpful when you need them to be and honest! The prices are very reasonable and their selection very good as well. Found exactly what we were looking for!

James who works there was very knowledgeable and helped out a lot when it came to getting the mattress I needed. Very nice in there

Excellent experience. I worked as both Al and Jessica and they’re absolutely phenomenal helping me to decide what furniture to get and arranging all the details. Highly recommend this place!

Jonathan was so…… amazing!!! His patience and professionalism was out standing!!! I Totally Love Him!!! ❤️❤️❤️❤️❤️ Thanks so…….much 💋

Everything was good . Good explanation good service and nice person.

To say Thank you to Al at Ashley furniture on Roosevelt Boulevard is not nearly enough! Myself my daughter and her fiancé who is mildly autistic went shopping for furniture approximately a month ago. We started out at a furniture store in blue Bell where he lives and we’re pretty much blown off by the sales rep at Raymour and Flanigan. However I decided to bring them back to our home and go over to Ashley furniture even though it was approximately 7 PM at night. We were greeted very kindly as soon as we walked in the door. Al, The sales rep kindly asked us if we needed any help. I was concerned because it was late and I did not want to feel rushed. Happily it was the exact opposite. For the next hour or so this gentleman helped my daughter‘s fiancé pick out several sets and then narrow it down to two. He even went farther by moving around end tables and coffee tables that were set up with other furniture sets so that Jack could better visualize how they would look in his home. This went back-and-forth many times. I could not ask for a more patient, compassionate and supportive individual. Once the furniture, and tables and coffee table were picked out he then went on to also move around lamps on the end tables that Jack picked out. This way Jack could see what the entire room would look like including a rug to go under the coffee table. In 58 years, having moved three or four times and having to buy new furniture , I have to say was the most pleasant experience I myself have ever had. Now as things are with Covid, it was explained very clearly to us that the furniture could be as late as the end of August maybe even into September. Al wrote up paperwork stating that if the furniture wasn’t there by date we agreed on,We would get a full refund. Al kept in contact with Jack calling make sure everything was OK. To our surprise a week ago Jack received a phone call stating that the furniture was going to be delivered this past Sunday. June 27. What a wonderful experience all around. The furniture looks amazing. It’s funny that sometimes when we buy something new we say everything is great but. How wonderful to be able to just say everything is great! Jack, and Christine, and myself would like Al and Ashley furniture To know how much we appreciate their help and kindness and their diligence to make sure Jack got his furniture even earlier than we ever expected . Last but not least Julio and his assistant, these are the gentleman who deliverd the furniture, We’re also full of smiles and willing to help Jack in every way set up his furniture. This was amazing from start to finish. We thank all who were involved in making sure Jack had a brand new living room that he felt comfortable in. Al, you made it completely stress-free. We thank you so very much! In Gods Grace Patti V.

Bought a new couch set today! James was very helpful through the process, answering my questions and looking up specifics as I was trying to make a decision. He was very patient, even with my kids “testing” out everything. Great experience. Can’t wait to sit on my new set! Thanks, James!

Amazing sales associate, great quality & variety of selection

Found the perfect table and chairs for our new basement! Very excited and Jessica helped us to choose the perfect pieces. Thanks for your help today! We will be back 😀

We ordered a couch set in store with Jessica. There was a good selection of a lot of good looking furniture, we went to a few places but these were the best for sure. Jessica wasn't a pushy in your face salesperson so we really appreciate that because we stopped in a few times to look and she remembered us too. Overall quick and easy sales experience.

Everyone was very pleasant and helpful.

Salesperson was very helpful. The price was right and delivery included. Love it

Terrible experience , financed furniture set and was absolutely let down in all areas. Waited months for the delivery (which is fine) but received the proper couch (damaged) with the wrong color chase , and the ottoman cancelled off of the delivery without our consent. Note :We ordered some of these pieces at different times and were told they could all be put under the same financing if we called the bank and asked to have that done , was a lie and we pay more than we or the employee in store calculated us out to be paying. The only correct piece delivered was the couch but it was badly damaged (snapped wood ,very visible) along the back. The delivery persons tried to leave , no way they couldn’t see the damages since they have to removed plastic wrap from the entire couch and pushed it up against the wall to hide the damage . Found it right before they took off. So it all went back; a week or so later we get the proper delivery , leaving us with no furniture as we made room for the delivery of the new pieces. We asked for the delivery fee back as a refund to compensate for two days of taking time out of work to see over and sign for the delivery and the negligence to not check the color being delivered or the damages. A lot of non returned calls were made during that process. They were very uncoordinated and occasionally very short on the phone , also seeming to have very little communication between managers and employees, moving managers store to store by the week ? .. managers not coming into work until 3-6pm? They say they print out the order and give it to the manager , so does the manager look at it and just toss the paperwork out? We were told roughly 7-10 times over the weeks/ months ..the same “we will call you back, my managers in soon I’ll give this to him, well call you back” story. It’s been 4 months or so and we are still calling to get the refund. Safe to say we will not order from Ashley in the future. This is the first review I’ve ever left but I’m so taken back by how terrible the customer service and most of the service honestly has been. had to leave this for any potential customers that need furniture .

Worked with Jessica… what a pleasant and productive process! Will be back again!

It was a good experience they are a rather pricey even though they're supposed to be an outlet

James was very helpful today with the purchase of our living room set

Be careful they will try and slip in the store price not the online price. Tried to charge 300 extra. How they have to price match there own price is beyond me

Definitely 5 stars. Jessica Tansey was very helpful. I walked around the store and felt comfortable. Didn’t feel like anyone was going to pounce or pressure. Thank you Jessica.

When I walked in Jessica welcomed me with a warm greeting and showed me around. She also help with my purchase. She is really great thanks Jessica

The process of looking and buying my furniture was quick and easy. No hassle from the salesman. Great experience!

(Translated by Google) Very good attentions (Original) Muy buena atenciones

Been waiting on my couches for 2months and when I called just told me they will be in the warehouse in two weeks desperately trying to end the call while I wanted more details on my order

Jessica T. Was extremely helpful and knowledable.. made our experience buying furniture a very easy and pleasant experience. .will definitely recommend her to family and friends.

If I could give zero stars I would. I purchased a dining set September 2020 it was delivered November 3rd 2020. The next day I sat at the table and was sratched on my finger from a nail that was protruding from the table. I called immediately to notify the store what happened. They gave me the run around and had me calling their corporate office as well as the store multiple times. I then toldvthem that I did not want the item because it was defective and would like to have it removed from my home.. They refused to remove it.The store manager Carlyle refused to speak to me, saying that it was a problem for the warehouse to solve not the store. I filed a complaint with the attorney general's office. A letter was sent to the corporate office by the attorney general's office giving them a time frame in which to respond. They did not respond and a second letter was sent to them. I was then advised that I would have to go to court to get the store to remove the item from my home. Before I could file any paperwork to take them to court they came and removed the item. It took over a month for these people to remove the item from my home. I was a loyal customer for many years and they treated me like trash. They were very uncaring and unconcerned. They preferred to lise me as a customer than to remove the item. They never offered an apology , a discount or anything else to compensate for their behavior or to right their wrong. I WOULD NEVER PURCHASE ANYTHING FROM THEM AGAIN.

Went to Ashley for a dining set and left with a beautiful set for a great price and decided to go back the same day to check out the mattresses. I was greeted by Albert, who was very knowledgeable and explained everything we needed to know to make an informed purchase including the proper set up needed for the warranty. He was awesome and so were the others that were involved in the process. Great team!

Very rude associates, walked in and told the employee at the desk we will just be walking around and look before a decision and browse and she got mad and caught an attitude. I walked straight out never again will return to this location.

We stopped in to this location to see what the LR & DR selections were like. While looking around Jessica introduced herself and offered assistance. I have to say she is great. Very personable and knowledgeable So happy to have met her. We actually bought furniture for both rooms and am excited to see the transformation after delivery. If your shopping for furniture I highly suggest Ashley and Jessica , you won't be disappointed.

Great customer service! Jessica Tansey did great helping us!

(Translated by Google) very kind (Original) Muy amables

Jessica helped us out today and we could not have been more happy. She was very friendly and knowledgeable and helped us to find the pieces we wanted. Overall great sales person and great experience thx Jess

Jessica is amazing she was fabulous and very helpful . i was very happy and pleased .

The piece was not delivered yet but Albert was super helpful, friendly and knowledgeable!

My mom and I had an excellent experience with Andy, who took great care of us. He was personable, knowledgeable and made us feel welcome. He took the time, answered our questions and addressed concerns we had. I would definitely return for future furniture needs.

I love my new sofa and Love seat comfortable And delivery was On time

Very disappointed with this store, I always shop in cherry hill, the only reason I went to the philly store was because my daughters live in the area. I bought 2 bedroom set. That took 6 months for the first one to come and 8 months for 2nd one. That's understandable due to covid 19. But to get the furniture with scuffed and bad paint. That's not professional at all.

3/15/25 - Update on my review! NEVER BUY FURNITURE FROM THEM. PROTECTION PLAN IS A LIE AND THEY WILL MAKE EVERY EXCUSE TO NOT COVER DEFECTS!!!!! I’m never buying furniture here again. I purchased the protection plan. I called because one of my seat cushions from my sofa started to tear apart. They sent a technician out and he put a claim for the seat cover and he tells me he also ADDED filling for the back of the sofa. I didn’t even know you can put a claim for back filling. A rep at Ashley calls me and says my claim has been denied because of too many claims. I said your tech decided to add the filling claim which I didn’t even know they cover. So now I’m SOL because their tech thought he was doing me a favor and decided to add something els to my claim. I was planning to shop around for furniture and my first stop was at Ashley Homestore. I was greeted by Andy who was very professional. I told him what I was looking for and with his help found the perfect sofa. His customer service is amazing. I definitely recommend this store.

A very nice place with good people

Jessica Tansey is the greatest saleswoman ever! She was so helpful and fun to be around. She made sure I got the best price and she’s funny!

They will lie to you just to make the sale even if they know they don’t have the furniture. I ordered furniture at the end of September and still haven’t received it (It is December 26th) They just keep pushing back the delivery date. No one calls and informs me of the date being moved. The only way I find out is when I call. If you are looking to buy furniture I strongly suggest you avoid this store!

Great customer service!

(Translated by Google) In October we bought a fourth set, when we paid they told us that the fourth set was not available and that it would arrive in mid-November, we are on December 6, 2020 and it has not yet arrived. I have called the store some 3 times, the first two times they told me that the bed had arrived, that the mirror and flirty was missing and in one of those that arrived from December 1 to 2. On December 5, I called and they told me that no piece of the room game that arrives in 5 days had arrived, because they are supposedly doing it. (Original) En octubre compramos un juego de cuarto, cuando pagamos nos dijeron que el juego de cuarto no estaba disponible y que llegaría a mediados de noviembre, estamos en diciembre 6 2020 y aún no ha llegado. He llamado a la tienda algunas 3 veces, las primeras dos veces me dijeron que había llegado la cama, que faltaba la el espejo y coqueta y en una de esas que llegaban del 1 al 2 de dic. El dia 5 de diciembre, llamé y me dijeron que no había llegado ninguna pieza del juego de cuarto que llega en 5 días, por que supuestamente lo están haciendo.

Jessica helped us right away and got us the couches we wanted and fast delivery. She was very friendly and knowledgeable about the whole process my fiancé and I will return to this store for future purchases!

We were talked down to, treated as if we didn't know about sales, we were also being rushed into a purchase. So we decided to make our purchase elsewhere FYI we are long-time customers...being as though its a franchise we will from now on go to an ashley home store. 👎👎

I purchased a bed mattress at Ashley HomeStore NE Philadelphia branch and was assisted by Albert Rementer. I made known to Albert that the mattress will be situated on the floor and purchasing a foundation or a bed frame will come at a later time. He guaranteed that even without a foundation, my mattress will still be covered by its warranty as long as the warranty claim is not due to an obvious reason that will result from not having the mattress on a foundation/bedframe. He even discussed about giving us a free mattress protector so as not to void the warranty if we stain the mattress. He failed to mention that the warranty will be voided without purchasing a foundation. Had I known that the warranty is voided right there and then, I wouldn't have bought a mattress worth 3300$. I think nobody in their right mind will purchase an expensive mattress knowing first hand that there will be no warranty. I called Ashley HomeStore on 11/11/20 seeking a resolution in this matter but they said that it is written in their invoice that the warranty was voided. I was able to speak to Albert Rementer the next day, he denied guaranteeing that I will get the warranty and he's not even apologetic and even raised his voice over the phone. I felt deceived by a person just to get a commission for selling an expensive mattress. I am not going to do any business with Ashley Home Store again. PS. I attached the receipt as per your request but had to cover my personal details. You can give me any contact info here (an email maybe) if you need to see the copy of my receipt with all my personal details. Thank you for your response.

I visited Ashley's Furniture Outlet in the Whitman Plaza today and i had an awesome sales associate (Jessica)asist me. Jessica has a very whitty & pleasant spirit and she's very knowledgeable about the products you are interested in. Jessica made me feel very comfortable with my purchase, she's a great asset to the company.

I walked into this store in super need of a bedroom set,. Jessica T was so amazing, she was up front with me, fully knowledgeable about the different sets. She made an super stressful moment for me, really relaxed and made it feel silly for working myself up into this crazy frenzy. This woman is just so down to earth, understands, and listen to you. She takes her time with Everyone. I was not first in line for her, but she let me know she will be with me right away, she just didn't ignore me. I must say she was worth the wait. Anyone that does not like this women is just an idiot and needs to shop online, because she is a breath of fresh air. Thank you so much Jessica T at 9755 Roosevelt blvd Philadelphia Pa.

This had been by far thee WORST experience I’ve had with a furniture store. When we ordered our furniture back in AUGUST, we were told that the first piece (dresser) would get here 2nd week in September. Called today and it’s still not at the warehouse. The second piece (sectional) would be in by the end of September which arrived last week. After looking at the paperwork, I discovered that sales associate JESSICA lied. She’s a true salesman. She assured us that my dresser would be here mid-September otherwise I wouldn’t have ordered it. Trusting her word, we left it alone but now looking over the paperwork she knew that it wouldn’t arrive until the end of October. Why lie to a customer? Be careful y’all cuz she throws you off by offering you 10% off you Bill. Also make sure you get an itemized receipt from here cuz a week after we paid for everything, JESSICA called back and said she forgot to charge us for a piece of the sectional so if we want the whole couch we would have to give additional money. This store does not reach out and communicate with you so if you want to know something about your furniture, you have to call yourself. JESSICA never once called to tell us anything about a date push back which is beyond inconvenient. I DO NOT RECOMMEND ORDERING FROM THIS STORE.

Just left the Ashley store on the Boulevard in Northeast Philly. My wife and I walked around for 15 minutes with no one ever offering to help us. We were going to buy the black living room set but couldn't find out how to pay for it or get it home. Worse customer service I've seen in a while. And, I work in Customer Service. Whole staff needs to be fired.

Great customer service. I will definitely come again.

Jessica the sales associate was so friendly and kind to me and my family. We just love her personality so much. She was so easy to talk to and was so helpful with helping us. She helped us purchase the perfect furniture for our family.

Good price

I found a rug that I thought was decent but wanted to take a closer look as I noticed there was an area at the top that looked off shade. Wasn’t sure if it was a stroke in the fabric or a stain. Asked the employee/ possibly manager if they could take it down so we can confirm it was in good shape to purchase and he bluntly said we cannot take any rug down for a customer to look at. Even after being informed we were interested in buying it. Very poor customer service.

Didn't even bother to say hello. Could have been they didn't know the difference between a fire company insignia and a cop badge. Since I was wearing my fire department shirt. Felt discriminated against highly won't return

Quality customer service has declined. This store is now a outlet. They no longer have the accessories to compliment the furniture sets. I purchased a mattress. I was reported to the credit agency for a late payment in 07/2020. I didn’t receive my first statement until 08/10/2020. I had to file a appeal with the credit card agency. I was told by my salesman the mattress would be vacuum packed and delivered in a box. Well a mattress was delivered extended. But when inspected I noticed that it was not wrapped by the manufacturer. It was a mattress that was placed in a large plastic bag and taped closed. After complaining that this mattress could be a floor model or a return and with COVID-19. I did not want it. The following weekend it was picked up. I was told my replacement was due 08/17/20. I haven’t received any information as to when my mattress will be delivered at this point. I understand that things happen. But how this company resolves issues. Is a big disappointment. Reputable companies resolve issues promptly. With follow up.

Just wanted to thank Jessica for excellent service

Bought multiple items here and Jessica was very helpful deciding which ones would best fit my needs

Bad service.. delivery man was rude.. paid àlot for a couch that broke a few months later & knowing we have a warranty for it.. sent someone to fix the couch but all they did was push on it & said it was done.. now they won't do anything to replace it... TAKING MY SERVICE ELSE WHERE

I arrived at this store by accident while waiting to meet up with my sister. I didn’t have much time but I went in anyway. Although there were 3 people at the counter, It was one young lady that spoke to me as soon as I came in. Her name was Jessica Tansey. She let me know to take my time and if I needed help to let her know. At first I said no but then I proceeded to ask her if she had dining sets under $400 and they had to be in stock. I was inquiring for my son as he was in need of a dining set and did not want to wait weeks for delivery. Jessica immediately got circled around the store wrote down several dining sets under $400 and then she ran to the computer and urgently looked to see what was in stock for purchase. She was able to find two sets and let me know that they would be available for delivery by that Sunday. I found Jessica to be EXTREMELY helpful , focused, and knowledgeable and I feel as though she went above and beyond to help me. Even though I was not there to purchase , she still took the time to help me and meet my needs. Jessica was a BLESSING (#myangel). I will return in the future although it is not close to my home.

I paid for a couch that never arrived on my scheduled delivery date and I was never notified of a 2+ month delay (Still waiting...), despite multiple calls to confirm delivery. I was told multiple times a manager would call back, and nobody called. Finally I called and talked to a manager Antonio, who told me my sales associate had quit, so nobody was assigned to my order. He offered no help in finding a couch that could arrive sooner, and offered no discount for the couch I paid for that did not arrive. I really have no idea if it’s coming or not, as he also said he’s not assigned the order and will not ensure there is follow up. Feels a lot like a scam.

Came in to look for an armoire and was greeted by Jessica tansey... excellent, excellent, excellent... she went above and beyond to help even though they didn’t have what we needed... even gave us info where to get one from... all sales associates should be this way... eventho I walked out empty handed , this store as long as she’s working will be the only place I shop for furniture and will definitely make sure I recommend her....

Jessica T. at the Roosevelt Blvd. store was the sales woman who assisted me with my sofa purchase. She was very knowledgeable and patient. She showed me what I was looking for and answered questions that I had along the way, she was not pushy. She also had another customer she was taking care of as well and managed to cater to both of us, I did not feel neglected in making my purchase. I will definitely be back to make future purchases with her and her expertise! THANKS JESSICA, You're the BEST!!!!

I ordered a sofa and a loveseat got the loveseat called to see what was going on with the sofa was told it was canceled I never told anyone to do that some1 that works there did it Jessica was a big help from the start she is really nice and friendly to talk to and took care of everything and more she went beyond her job to make she everything was taken care of

Great Deals.

Jessica from this store was very honest and patient through the whole process. Overall everyone here are respectful and helpful.

I felt as if I was at a car lot with a car salesman. I was pressured and rushed to make a choice .Then I just brought the love seat and not the couch and paid for the 5 year warranty .Then I realized after the sale , when I come back for the couch ,I will have to pay a warranty for that too but if I had got both together I would just pay for one warranty. And I won't get the loveseat until October. Go someplace else .I was robbed !

The price are nice and so are the people

THE ONLY REASON IM GIVING ONE STAR IS BECAUSE THE SALES ASSOCIATE THAT HELPED US PICK OUR COUCH WAS AWESOME, BUT WHERE TO START WITH THIS AWFUL COMPANY. WE PICKED 3 SECTIONALS THAT WE LIKED AND WENT WITH THE ONE THAT WOULD ARRIVE SOONEST, WELL HERE WE ARE 3 WEEKS AFTER OUR DELIVERY WAS SUPPOSED TO HAPPEN AND STILL NO COUCHES. WE RECEIVED A CALL TODAY SAYING THEYED BE HERE IN 10 MINUTES AND NEVER SHOWED UP. I WIL MEVER EVER EVER ORDER ANOTHER THING FROM THIS GOD AWFUL COMPANY AND WILL MAKE SURE TO LET EVERYONE I KNOW TO STAY AWAY. CUSTOMER SERVICE AT THIS PLACE IS AN ABSOLUTE JOKE!!!!!!!

I had a wonderful experience today with Jessica! She was friendly and so helpful finding me a new sofa and matching ottoman. She was so pleasant and made me feel at ease and it was such a smooth seamless process. I can’t say enough good things about Jessica and cannot thank her enough! Would give more stars if I could.

Jessica welcomed us as soon as we walked in, immediately asked us what and were looking for and found it for us. We have never had a bad interaction at the store. Update: apparently my 5 year warranty doesn’t cover any stains and/or repairs like our sales associate told us. DO NOT BUY FURNITURE FROM ASHLEY FURNITURE.

Jazmin was friendly and a very nice. I did not feel pressured.

Got all the furniture i wanted at low price and the workers there were extremely nice and helpful!

Jessica the sales associate was very friendly and kind. Her bright personality is really rewarding during these unusual times. As soon as my mother and I entered the store we were welcome and greeted with a smile (hidden behind the mask) and laughter. She helped us find a great piece of furniture. I will recommend anyone to Ashley furniture...always good items, but Jessica makes the experience more great.

Jessica is the one that helped me and my girlfriend who is a new home owner . She was so amazing , listened to us and found us exactly what we were looking for . Being a new home owner is very stressful and she put my friend at ease and just reassured her with out being pushy . Instead of pushing sales she listened to exactly what she wanted and got it for us . I recommend going to this location and asking for Jessica .

Nice

WORST FURNITURE STORE!!! Ordered 6 dressers back in April 30, 2020..... I waited long months.... they cancel me order on 7/2/2020. Ashley furniture is so retarted. NEVER GETTING ANY PIECE OF FURNITURE FROM THEM!!!!!!!

Good store. Service was not terrible either.

Walked in and had a nasty experience with the store manager. The only redemption was the sales rep Jessica who was an absolute angel throughout the whole thing and was upfront and honest about everything. Albert came over and verified everything she said. They were awesome.

Very friendly, great selection

I enjoyed my ordering experience with Brian but it’s now 3-4 weeks later still no furniture no warning or courtesy email but yet they are close which I get quarantine but like I said well over wait time still nothing! Just rude when you pay a good bit of money!

Antonio was very professional and helpful as we shopped for new living room furniture. We walked out having bought and entire living room set plus love seat!

Broke bed and deliver late

Jessica was very helpful in the selection of our new sofa and loveseat! She helped measure and figure out which was the best option for our theme and budget!

Sam was great and I'm excited about my new furniture.I shopped at Raymour and flanigan before this and they do not compare to you guys.

This was my first experience at Ashley Home Store. I came in looking for a new sofa. Jessica immediately greeted me kindly and helped me find a perfect sectional for my house. She helped me with measuring, color, comfort and all of the other details that go into a big purchase such as this. She made me feel comfortable and welcome in the store and helped me through the process from beginning to end. I would absolutely recommend friends and family to come in to the store and ask for Jessica. She was absolutely fantastic. I will definitely be back to purchase more items in the future.

Ms Jessica helped me out and made this process a lot easier than I thought it would be. Didn't take long at all and everything went well. I would recommend her if you need help with buying anything

Love the store, love the employees, Especially loved my sales associate Jessica. She emitted a ever delightful aura of joy that brighten my day, which made it easy to spend what i spent😓

I purchased 4 counter height, dining room chairs for my Pub table at home, from Ashley Home Store Outlet in Philadelphia. The store manager, Carlyle, helped me get the best price possible. The Assistant Manager, Antonio, did a great job of making certain that I received my beautiful, new chairs within a short period of time. Upon delivery, we noticed that the wrong chairs were sent to me. I ordered and paid for counter height chairs, and received bar stool height, which were too tall for my Pub table! Once customer service was notified, they let the store manager know that I needed the counter height chairs. When the counter height chairs arrived, 2 of the 4 chairs were broken!!! The delivery driver got his tool kit and tried to repair them, but, said it was a manufacturers' defect, and could not be fixed!!! Again, customer service called the store manager. I told them I just wanted my money back after this last problem, and since, 30 days had passed, since I had visited the store and purchased the chairs. Long story short, I was finally able to get my money refunded, after customer service had gotten involved!!!

The employees are the best They are professional and nice The furniture are the best The place is clean and organized Good quality and quantity

Great job and service!!! Everyone was super nice! Thanks for the pleasant experience atmosphere.

Nice furniture

Wonderful store experience ... And Delivery was awesome..!

I went to Ashley Furniture to buy a new set of sofas for my living room and Samantha was very helpful she provided great customers service! Thank you Samantha😘

Good selection of choice and reasonable prices. Sale manager Samantha was very helpful and professional

Nice people. Friendly service. Quick and easy purchase.

All I can say is wow. Antonio López went above and beyond to ensure we had the best experience possible. Antonio spent time with us to show us every aspect of our new bed room purchase, including our new mattress. Antonio treated us like family. We could not have asked for a better sales person! We researched prices and furniture at other stores, but dealing with Antonio is what brought us back. It’s because of Antonio, that we chose Ashley furniture... and you should too!

Awesome experience. They gave you enough freedom to look and not harrass but was there yo answer any and all questions.

Attentive to your needs and offers great suggestions

They have so many options and the people here are so friendly. Come see Victor, he is great and will help you get the best deal! You will leave happy everytime.

When we went into the Ashley Furniture Store on the boulevard we were greeted by Hasina. She had a great big smile and helped us with our furniture purchase. She explained to us all the options that we could do. We decided we were going to purchase the furniture and pay in full she explained the delivery process to us and she was very very helpful we had a very good experience I give her five stars out of five.