Ashley Store Pittsburgh, PA

Sales ladies was very nice and welcoming

Great experience! Nate was super helpful and didn’t pressure us at all! Can’t wait to get our new furniture!

Great salesperson !!

Helpful, quick purchase process and a lot of great options. The sales person, Mary was attentive but not pushy. I will buy more furniture there in the future.

The sales lady was exceptional!!!! We really enjoyed the visit.

My experience at Ashley Furniture Store was great. I was greeted when I walked in, asked if I was looking for anything specific, and left alone to browse once I was pointed in the right direction. The store associate did ask a few times if I needed any help, but it wasn't bothersome. Once I decided on something after hearing the store associate give further information, they were quick to assure me a quote and weren't pushy about me leaving to check other stores. The associate also sent a text checking in the next day and after I browsed one other store, I went back to them to make my purchase. It was seamless and they were highly professional. I can't wait to get my new furniture (which will be delivered a few weeks earlier than originally anticipated)! Overall, it was a wonderful experience and I would definitely recommend them.

Ashley experience was excellent. Representative was very helpful and the price was very good.

This is an honest review. Most reviews are written shortly after the experience. Customer service seemed great, you love your new couch, you feel good: so you rate it 4 or 5 stars. BUYER BEWARE! We bought a $3,000 sectional under 5 years ago. The wood in the corner wedge piece randomly snapped in half. Mind you, our previous couch lasted 15+ years. This furniture is cheaply made. And to make matters worse, the piece has been discontinued, so we have no way to replace the broken section. Their suggestion was buy a new couch! Who has $3,000 to spend on a couch every 4 years? Avoid this place at all cost. The smiling floor reps and labor day sales can't cover for poorly made, cheap furniture.

Friendly and knowledgeable. Pleasant experience.

Wonderful experience..Will certainly shop again....

Amazing thanks for Winston for helping us out...thank you for helping and caring.

Rachel was great to work with. She understood what we were looking for and helped us pick the right furniture for our needs. She is patient, understanding and great to work with. Thanks, Rachel.

The shopping experience at Ashley was interesting. There were many many sales associates available all gathered around the service desk. I got the newbee, and he needed to be mentored a little more. Also, the shipping time is extraordinarily long as it states that my item is in PA, which is where I am. We are on week 2 right now - still no lamp. I probably would consider the shipping time more closely the next time. Too easy to buy stuff on the internet to wait 3 weeks for a lamp.

Just purchased a new bed. All the staff here is friendly especially the lady who helped us find the perfect bed. Kailyn O helped us and as someone who works in customer service she was the perfect woman for the job! She gave us all the info we needed so we knew what we were getting. She is an asset to the team! So thankful we came here for our couch last year and now out bed. They definitely have a lifetime customer here!!! We appreciate you Kailyn! Great experience.

Great experience. Mary who helped me pick out the perfect couch for my new home was awesome. Highly recommend going to Ashley

My husband and I had a WONDERFUL experience as usual at Ashley's. We have bought a dining room set and mattresses years ago. We had a great experience then, but an even better one this go around. Our sales agent, Winston, was attentive without high pressure. He gave us our space to explore, and was there with answers to all our questions when we were ready to purchase. Winston will be our go to for any future furniture needs! Thanks for a great service!

Great service.

My mother needs to use a walker and they had a wheelchair readily available for her to easy navigate the store. Joann helped with exactly what we needed and we got a great price! We were able.to use a store credit to help bring the cost down. Excellent experience!

Victoria, was amazing. Great experience

Fastest couch shopping experience I’ve ever had. Rich mad the experience even better!!! Can’t wait to have my new couch delivered!!

Winston was the B E S T

First visit to Ashley Furniture on McKnight Road. I saw a bed I liked on-line, but once I entered the store, Richard greeted me and I ended up purchasing the bed and more. The showroom was clean, organized and offered a diverse mix of styles. I will go back for more.

Upon entering the store we were approached by a sales woman Arlene Sabatini-Hughes. She was so wonderful! Very helpful patient and so down to earth we loved her. She helped us with a purchase and made everything so easy. Everyone in the store was great and down to earth it was refreshing. Great 1st time experience will definitely be a return future customer for any of our house hold needs. 🏠

Morgan is the go to gal. She is very knowledgeable of the products and their construction.

My salesman, Richard, was very helpful and knowledgeable. He let me look around without any pressure and answered all my questions. He went above and beyond giving me the best price on my purchase

Erika is very informative and knowledgeable. Great experience!

Rachel was very welcoming and helpful. Selection was great. Will definitely ship here again

Craig was very helpful, and new the showroom floor. Super efficient, we didn't waste time trying to find things.

I came into the store knowing exactly what I wanted where I was promptly greeted by Craig H., who escorted me to the sectional I wanted. Craig took the time to review details of the couch and Ashley’s 5-year warranty which I believe to be a bargain as someone who loves spending time in their living room. He even price matched the online sale price. I can’t wait until I get my couch!

Absolutely a pleasure doing business with them

Ask for a certain item took us right there told us about warranty and delivery no pressure just nice experience I asked about couches and he showed me what I need I will be back to purchase in the near future

Great experience!!

Professional, patient and helpful. The sales representaive and manager were consultative, friendly, kind and knowledgeable as we searched for and purchased furniture.

I ordered online by myself. Erie PA staff couldn’t help me.

Megan was awesome. She answered all.of our questions and was very patient. We were never stalked like other stores

Our experience with the Ashley representatives was fantastic. They were congenial and knowledgeable. They didn’t hurry us and made the entire experience wonderful. We have some additional items to purchase and you can believe they will be obtained at Ashley’s.

Overall pleased with the purchase and ease of finding items. Only reason I didn’t make it a 5 star is the listing of items that are out of stock and no longer going to be sold. Should be removed from the site

Very nice, and helpful.

Loved the furniture. Our saleswoman was very helpful and patient with us.

Very great experience!

Excellent customer service ! Thank you MaryAnne for taking such great care to help us pick out bedroom furniture. You made our experience a joyful one !

Friendly and professional. Relaxed environment.

Great experience. Erica knew the product and helped me thru the decision making process and the purchase.

Rachel continues to do a great job for us. The pricing is competitive and we found some additional items that we liked.

Had a great experience. Thanks

Great customer service

My husband and I had a pleasant experience at your store on McKnight RD. The Sales Associate, Mary, was knowledgeable and helpful in assisting us with our purchase. She was warm and kind and had a wonderful personality.

Loved my sales expert, he had all the answers I needed and even carried a big picture all over the store to satisfy any concerns I had about matching colors. He was the best!!

Winston went above and beyond to help me with my bedroom set purchase. Very satisfied.

Sales rep was very helpful. I don't know why when Ashley and Levin's furniture have ties, but I found the furniture at Ashley's to be more substantial, better quality and not as high priced.

Needed a “play” couch and coffee table. Megan was PHENOMENAL

Arlene our sales representative was very helpful and nice. She was great!!

Good sales person with good knowledge

Joann Kablach was very professional and attentive to my requests. She went above and beyond the service I expected. She helped me find just what I wanted! Great sales associate.

Victoria was great. She took time with us and was very patient as we decided which furniture we wanted.

It was good‼️🤗🙏🏾

We needed a rush order of bar stools for pickup same day. Rachel at the store on McKnight Rd Pittsburgh found us the exact stools in the warehouse for pickup and even matched the price of another retailer. Very impressed with the customer service and urgency to help find same day furniture. Highly recommend Rachel at this location!

Expensive

Experience was fantastic! I actually had visited the Pittsburgh Ashley Furniture Store months before I made my purchase. I was so impressed by the sales person(Ben) that took the time to show us the furniture selections that we described. His approach was completely the opposite of what we were used to with furniture sales people, he didn’t circle around like a shark and he didn’t apply any pressure at all. It was such a great experience when we were walking in the door ready to shut down the sales people. Honestly, I didn’t see any of the sales people doing any “hounding” of any kind. I returned months later, Ben remembered us and remembered the type of furniture we were shopping for, which we bought our original selection from months earlier. So happy!😁

Megan was excellent. She talk time to explain the product and had exceptional customer service.

Winston helped me choose a mattress and adjustable frame. He got as many discounts for me as possible and explained the process well. He was friendly and cheerful but professional and knowledgeable. The Ashley store was beautifully designed and well lit. I would recommend the store.

Associate very friendly & knowledgeable.

Nate was a model salesman in excellence. Extensive knowledge of the products and availability of the inventory to suit exactly what I needed. He took my shopping experience seriously treating me with dignity and patience. Extremely informative can't recommend the guy enough.

I was successful buying living room furniture. I am disappointed that I can’t have it delivered until January.

Ben was great. He didn't hover like most salespeople do. He answered all of my questions promptly. Overall store experience was great!

Ashley has a ton of options so you’ll be sure to find exactly what you’re looking for. Great quality products and good sales too. They have friendly, professional staff to help make sure the buying process goes smoothly!

Great service. Thanks

She was super friendly and very helpful.

Our experience was great. Winston was one of the best sales people we have ever worked with and helped us find what we were looking for.

nate was just great. set us up with what we needed and had us on our way!

First visit and friendly staff...Nate and Kalib rocked...knowledgeable and friendly.

Erika was fantastic in helping me decide on a new mattress.

Rachel Haas was our top notch sales professional! She was so helpful in guiding us to the best items for us. We highly recommend Rachel when shopping for furniture!

Was in and out. Looked online 1st.

Nate was extremely knowledgeable on store merchandise and very helpful.

Pleasant experience with knowledgeable staff.

Outstanding service from start to finish. We were greeted as soon as we entered the store. We approached a staff member and asked about the specific recliner we were interested in buying and she told us that there was a similar one in the section in the back of the store that we call the "scratch and dent" section section. She was able to order the chair we wanted in the color we wanted for delivery the next week. Unfortunately, we had to pay a delivery fee and a fee for them to bring the recliner inside and set it up and they do not take away the old chair, but otherwise we were very happy with the service they provided.

Arlene was awesome- super helpful and kind!

I found a grouping of 4 watercolor wall art on line. I called the store and spoke with Victoria Scoumis. Based on her description I knew I had to see them in person. Exactly what I was looking for! I bought them & brought them home today! Perfect, absolutely beautiful!

I was looking for lamps for our living room and Joanne was so helpful! I went to the Ashley store on McKnight Rd in Pittsburgh. Lamps arrived today, 3 days after purchase. Thank you so much Joanne!

Very friendly. Not pushy

Business like Strong product knowledge Personable assistance

Nate was awesome. Helpful with out hovering very knowledgeable

Erika was awesome. She let us look and then helped us when we asked. Great furniture at great prices with great service! What more could you ask for?

Always a great experience with Victoria! Thank you once again for a pleasant experience.

Arlene is absolutely a gem,she definitely is a people's person,she set the standard for excellent customer service no pressure intended from her I would definitely recommend her to family and friends. Thank you Arlene

Maryann was a great help.

Everyone was so helpful especially our salesman Jarod. He answer all our questions and gave us plenty of time to make a decision. He was not pushy and we appreciate that. In store customer service women was also super nice and helpful especially since my situation was a little difficult. She handled it with ease and even found something for my very busy toddler to do. Would definitely recommend.

Extremely helpful sales associate helped me comfortably make an informed decision about my purchase. Clean location with lots of parking space and frequent communication throughout delivery process. Would definitely recommend!

Mary Limbacher is a great sales person who helped me in choosing two beautiful chairs for my living room. Very happy with my purchase and experience at Ashley.

Erika Myers was very helpful from start to finish. We didnt have the best experience the first time we came in 2021 and were skeptical about coming back but she explained things in detail and was not to pushy and make the process quick and easy from start to finish

I love Ashley and as far as salesmen Winston is the best…He always knows what we’re looking for

Great experience. The salesman was very helpful and I got everything I needed

We loved working with Mary!

My wife and I were looking for Family room furniture and our sales representative was Rachel Haas. Rachel was extremely knowledgeable, courteous, and informative. We told her what we were looking for and after viewing several similar items we still were looking for something a little different than what was on the floor. She went on line and printed out several options. We really liked a pic of one but it was not on their floor. She checked inventory and found it at two of their other locations. She then called the stores to make sure it was displayed on their floor. We went to one of the suggested stores and absolutely loved the furniture. We called Rachel and ordered the furniture she recommended. Rachel was very easy to work with and we will be needing some other furniture since we are moving into a new home in the near future and we will definitely ask for her on our next visit. We would give her 5 out of a 5 star rating! Rich and Judy

Quality of the sofa we purchased was awful ! The fabric was threadbare and worn thru after 20 months of mild use!! We did file a complaint which was dismissed without any even looking at a picture….when we called the corporate office we were told that someone from the store would contact us, which never happened…. TOTALLY DISSATISFIED..!!

Very helpful and didn’t pressure me or follow me around the store

Can’t say enough about Maryanne and Ashley furniture. Excellent service from sales to delivery and afterwards. We had our entire home furnished by them including our basement. Flawless from start to finish. Would recommend anyone use them especially Maryanne in the store.

Excellent service! Nate, the associate who assisted me, is very professional, knowledgeable and friendly. Great experience from start to finish!

very helpful and knowledgeable.

Love this store. We dealt with Maryanne. She was a great salesperson. Knowledgeable and informative.

Thank you to the excellent service that was provided. We got our whole house all setup! Excellent service - go to Ashley Furniture for your home furnishing needs!

I had a fantastic experience browsing and choosing a new bedframe and mattress. The prices were a bit high but the quality from what I saw inside the showroom appeared worth it with the included delivery. This is where the experience falls short. I had my bedframe delivered and set up with my mattress and the installer not only dented a few pieces of wood, but also missed handles and stripped out screws. The bedframe now incessantly squeaks where the slats are stripped out and at some points it sounds as if it might break. I brought this up with Ashley and was supposed to have a technician come look at the bedframe, however if you need service from their technician you will need to be available the entire day(Monday-Friday 8-4) and then they will give you a timeframe for the technician to arrive the day before. As someone who also works Monday through Friday I cannot afford to request an entire day off to sit around and wait for this technician, I already did that once for the delivery and I would expect that to fix a mistake Ashley would be able to work around my timeframe. So I suppose I will be fixing it myself. So, if you are like me and work a traditional 9-5 I cannot recommend purchasing furniture from Ashley. Their delivery and install techs that are included in the price are careless and the repair tech has a limited schedule that doesn't accommodate outside of business hours or weekends. If I was able to purchase without the built in delivery and install fee I would have done that.

Rachael met us at the door with a big smile. After visiting several other stores and failing to find the love seat we needed, my initial reaction was - - - ok, here we go. With the store as "fancy" looking as it is, I thought the prices would be sky high. But Rachael listened to what we were after, and took us directly to what she had in stock. There were three options my wife liked - - - astounding given none found at all our other furniture store visits. We throught the listed prices were fair on all three, but then Rachael informed us that all three were "on sale" for substantially less. Not sure if this was really a "sale" or not, or just designed to make a customer feel good about getting furniture listed for one amount for less. But, regardless, we chose the one my wife liked the best, and Rachael had us all checked out very quickly and efficiently. Was in stock, and to be delivered next week. This was out first ever visit to this furniture chain, but won't be our last. Great expeience, and Rachael was very helpful, knowledgeable, non-pushy, and pleasant.

Was in search of a power lift chair. They had six different models to choose from. Would like to thank Mary for her help and understanding.

Great customer service

Joann was an excellent salesperson. She was patient, attentive but not overbearing. Helped us with our choices and was mindful of the budget. Great experience

Our salesman was friendly and knowledgeable and we walked out of there with exactly what we wanted!

Ben did I nice job

Victoria was very polite and helpful

Great experience as very helpful.

I loved dealing with MaryAnne. Very helpful and answered all our questions.

all good

My experience was great! Fast, friendly and experienced service! Mary was the best!

Mary was a dream to work with!

AWESOME customer service with Mary Anne and GORGEOUS furniture! We're so happy we stopped by!

Ben was so accommodating and friendly. He made the sale easy and enjoyable.

Friendly and helpful sales team. Found some quality dining room chairs at a fair price.

Salesperson was wonderful, showed us a huge selection and options, very patient and pleasant!

Ben O'Connor told us about the deals and allowed us to check out all of the sofas on our own. We liked that and bought a sofa.

My salesperson was awesome!!

I would highly recommend anybody to go to McKnight road store and ask for Ericka. She was very helpful. When choosing the product, I was looking at.

I can revise once the furniture arrives; however, I am disappointed with the communication and execution from Ashley furniture. We had a scheduled white glove delivery of some bedroom furniture slated for tomorrow. Had I not called in, I would never have found out that the delivery was rescheduled for a month later due to a delay in 1 piece (no email or call). Our 4 year old now does not have a bed and is disappointed as he had been looking forward to getting his big boy bed all month. We were able to work out getting the non backordered items delivered, but the lack of communication on the issue is frustrating and makes me reconsider purchasing from Ashley in the future.

The sales person was very knowledgeable and patient. I love my couch

Megan was extremely helpful and answered all of our questions. She went above and beyond to make sure we got the couch we wanted in the fastest way possible.

MaryAnne was WONDERFUL to work with! She helped us find the perfect sectional we needed for our living room. We will recommend anyone we know to go see her. Looking forward to returning to Ashely when it’s time for more furniture for our home!

Winston was personable as well as knowledgeable of the products we seen today and bought

Our experience was great got exactly what we wanted. Our sales person was very knowledgeable and helpful. We would recommend your store to anyone who would ask where we got our furniture. Our sales person was Maryanne L

This is the second time that we have been to the Ashley store on McKnight Rd. The employees are very helpful and don't annoy you as you look around. Our first visit was with our son, who was looking for bedroom furniture and mattress for his new house. The second visit, he was looking for living room furniture and we were looking for a new mattress. My son found his living room furniture and we found a mattress. We're looking forward to the day everything is delivered. I know when we walk into the Ashley store we will be greeted and helped with no pressure. Oh, and Rachel waited on us. She is very friendly and knowledgeable.

Very pleasant experience. Started with an online search, then call to the store on McKnight where I spoke with Winston who was very helpful. Follow-up with him at the store today - easy in and out purchase with no pressure whatsoever. Winston was very friendly, professional, and knowledgeable. Would highly recommend working with him.

Sales representative very friendly and knowledgeable. Very easy process.

Great experience with Ashley Outlet. Highly recommend working with Winston, he really knows his stuff and is very informative and accommodating. He really helped me consider different options and respected what I was looking for within my price range. The delivery process was smooth and the delivery team did a great job as well.

I had such a wonderful experience working with Erika at Ashley Furniture! She was absolutely excellent in helping me pick out furniture for my home. Erika was incredibly patient and took the time to answer all of my questions, no matter how big or small. She gave thoughtful advice and honest opinions that really helped me make the best decisions for my space. What I appreciated most was how flexible, kind, and attentive she was throughout the entire process. She truly went above and beyond to make sure I felt confident and happy with my choices. Thanks to her, the whole experience was stress-free and enjoyable. I highly recommend asking for Erika if you want amazing service!

Craig was super helpful while we were looking and very knowledgeable.

My sales person, Megan Horn, was awesome! Very helpful and accommodating. I felt like she had my best interest at heart and really wanted to be sure I was satisfied with my items.

Megan was fantastic at the McKnight store! Very helpful, made sure we got best pricing we could. Find her and use her for your purchase!

Nate was very helpful and pleasant to work With!

Arlene helped us with our furniture needs. She is very knowledgeable and a true profesional. Thank you Arlene. Rajiv

Nate was so helpful and helped me find a comfy recliner

Great communication

👵🧓

Very easy, stress free buying experience.

Winston was wonderful in helping me find the perfect recliner. I’m looking forward to it coming in less time than I was told!

Rachel took the time to help me find what I needed. Both helpful and friendly.

Worked with Nate on getting an L-shaped couch for my awkward townhome. We looked at a few options that would be good since I have rambunctious dogs and we were able to find something that will suit us for the foreseeable future. Loved my experience. Nate wasn’t super pushy about a sale, extremely personable, and he was very honest when it came to what was gonna work best for my home life. Thank you again, Nate. I appreciate all the help and will be back to work with you again in the future.

we ordered a couch to be delivered today but when the guys showed up they told us that they weren’t going to be able to fit it into our house without even trying or making an attempt and left. Now we are couch-less and have to buy one from somewhere else

Winston is the best. He spent the time to be sure I got what I wanted.

My wife and I purchased a bedroom set from this location and the delivery and install process has been a nightmare. At first, we were sold a bedframe for a king mattress when we purchased a california king. We were told at the point of sale the delivery drivers would move the furniture to the bedroom and build it, however they only moved it. When the delivery drivers came the second time to take back the wrong bed frame and put together the correct one (3 weeks later), they said they did not have everything they needed to build the correct frame, so they left. Upon reaching out to our sales representative and the Ashley store, they not only said 'the drivers should not have done that and they in fact did have the correct parts', but they also took no ownership over the delivery drivers mistake. We are still with the incorrect bedframe 3+ weeks after we moved into our new home. I would highly recommend you purchase furniture elsewhere.

Erika was great. We didn’t have an appointment but we walked in and she was at the front and immediately took us to the section we were looking for. She stayed with us the entire time and helped us through choices and then financing once we chose what we wanted. Very easy shopping and will go back again for furniture in the future.

I had Megan Horn as my salesperson. I have an MBA and Ms Horn exemplifies all the qualities as well as work ethic of a Professional. Knowledgeable, engaging, intelligent about products based on customer needs, as well as a positive communicator. If you shop at Ashley Furniture in North Hills PA, I highly recommend you ask for Ms. Horn.

We had a wonderful experience. Ben O'Connor was wonderful. No pressure just helped.

Nate made it easy and quick. Great selection and friendly atmosphere. Thx.

This was my first time shopping at Ashely Furniture and I was impressed with the ease and simplicity of the sales process. Winston McKeever (McKnight Rd location) was very professional and personable and did a great job answering questions and guiding me through my purchase. No gimmicks or pressure-just great products at a reasonable price!

We had a great experience at Ashley! Richard was extremely helpful and went above and beyond to assist us after we purchased our couch. He made sure everything went smoothly and answered all our questions with patience and professionalism. Highly recommend!!

Knowledgeable sales people who are willing to work with you to meet your needs.

The dining room set is the epitome of classy! The gentlemen that brought the delivery were awesome. The purchase and customer service was absolutely top notch and to Rachel who sold me the furniture, she is second to none!! Thank you! I am in love

Rachel was very kind and helpful! We loved the kitchen table we ended up choosing!

Review for Erika Myers Erika was such a joy to work with! She’s super nice, easy to talk to, and really listened to what we needed. She didn’t try to push anything — just helped us find exactly what worked best for us. You can tell she genuinely cares. We’re so glad we got to work with her!

Megan and Joanne were absolutely fantastic! Super easy process and very helpful!

What can I say but over the years we continue to rely on the knowledge and expertise of Winston while at Ashley Furniture. He is the blueprint for customer service and hospitality. Winston has been able to provide clear and precise details for all purchases. Thank you for your professionalism!

My experience with the Ashley store was very professional and the sales person was more than helpful. and kept me updated on all transactions and any foreseeable problems that incurred. The whole interaction was very pleasant and done in a expediant manner. Thanks.

Erica ws informative helpful & very nice. She's a pro!

Megan was low pressure but very helpful with our questions and directed us to a great product.

Winston was wonderful to deal with! Shirley was as well!

Winston did a great job showing me some options for a couch. 10/10 Recommend

Great experience! Love the new couch and will be going back for more

Ashley was the first furniture store we went to and immediately found things we liked. They had a great selection in lots of colors and styles. We went to five other furniture stores *just in case* and were disappointed in what we saw in those stores. We ended up back at Ashley to buy the pieces we found. Maryanne was amazing! She was patient and made really thoughtful suggestions.

We had a great experience! Erica was very helpful!

Mary and Megan were very helpful in making a selection.

Let me tell you about my boy Winston. I have bough ALOT of furniture from Ashley furniture. I have had some good sales people... and some not so good. Winston was PHENOMENAL. He made sure we were taken care of from the time i called on the phone looking to see if the couch was on the show room floor or not. He made sure we understood every penny we spent and every penny we saved. This man was truly one of the NICEST people. I can't express enough how happy I am that Winston answered the phone yesterday! And that he was able to help my wife and I buy a couch and deal with our 2 year old. You need a new couch? You need a lamp? You need a rug?? Winston is 100% your guy! And congrats on selling the first Mod Max II!! Next time i want the confetti to drop from the ceiling!!

I had an exceptional experience working with Richard Berdy at Ashley Furniture Store. Richard’s knowledge and outstanding customer service made the process seamless and enjoyable. He communicated clearly, ensured we got the best possible price, and was thorough yet refreshingly laidback. His efficiency and dedication shone through, and we absolutely love our furniture. This was my second time shopping with Richard, and I’ll definitely call him again for future purchases. Highly recommend!!

Great customer service and prices

Megan was wonderful making buying our furniture so easy. She was very knowledgeable about the products and made our experience outstanding

I was helped by 2 different sales people (on 2 different days) and each one was friendly, very helpful and listened well ‼️ They followed through by showing me furniture that had the features I asked for and needed ‼️ I was very pleased with the help and the service I received.

Rachel was super helpful!!

Megan Horn was an AMAZING sales associate! She was always available to communicate & so helpful!

Excellent experience. Richard was a tremendous help and incredibly knowledgeable about the furniture. It was a 10/10 experience!

What a pleasure to be greeted by and professional young woman! Love the furniture the quality is exceptional

The best experience ever buying furniture. Winston went above and beyond to make my shopping easy and enjoyable. His knowledge and personality made my day. You are lucky to have this man working for Ashley.

Our experierce was excellent from the moment we entered the store until we signed for your purchase. Our sales person, Mary, was very helpful the whole way.

I called today and had the pleasure of working with Winston who not only got me exactly what I wanted, but even found some price savings for me! I’m moving from out of state and he has taken so much pressure and worry off my largest purchase for my new place. When I called back 10 minutes later to switch my quote to a sale I spoke with Shirley who was absolutely fantastic! She found out there might be a gap in my bed arriving and my move in date by 2-3 days so I joked about sleeping on my mattress on the floor like I was in college and she said absolutely not we are going to get you a loaner bed in for those days if it doesn’t come in early. I have never experienced such amazing service and throughly enjoyed the whole process over the phone. Can’t wait to meet them and thank them in person!

Our shopping experience was wonderful. Victoria provided patient, thorough guidance as we explored options for furnishing 2 rooms given our particular needs. No high pressure sales. Helped us to consider options in warranties and financing.

This is the second time that I have made a purchase from Ashley Store, the first one being online. My husband and I went into the store with an idea of the livingroom furniture that we wanted. Erika was extremely helpful and mindful of our time. She got us the best price and clearly explained all of the charges. She was cheerful and made the experience a very upbeat one.

The manager Rachel was great. She made sure I received everything I wanted and James with Acima was amazing!!

The salesperson was very helpful. The selection of beds that we were going to purchase was quite large. We had a very satisfying experience with Ashley.

We were greeted as we entered the showroom by a very nice salesperson. She explained the layout of the store. My wife and I found a comfortable couch at an amazing price and purchased it. We will definitely go back in the future.

Mary L was a fantastic help finding a potential sofa! She was so friendly, casual, and on point!! She knew exactly what were good options for me and my boyfriend’s apartment. Hopefully we buy it soon!

Very helpful and friendly staff! Was able to get a good deal and delivery very quickly.

Victoria was very helpful, assisting, and thorough. She made our shopping experience at Ashley Furniture smooth and comfortable.

Totally recommend Rachel she was very informative, nice and got me the best deal!

Visit was very good, Nate did a great job showing us options, ideas, etc. He was very knowledgeable. We did order the furniture and are awaiting now the delivery. Will rate delivery, setup and furniture after delivery.

Richard is the best!!!!

Ben was helpful, and I am thankful for finding just what I was looking for and for an excellent price.

Rachel was great, everyone can use a Rachel in their store. She was very knowledgeable about the products and shopping timeframe. If I purchased snuggling again I’d be looking for her in store to do so.

No pressure sales , Joanne was very, very helpful , so much to choose from , great selection!! And the prices were very reasonable

Just got my new couch and it’s perfect! Very comfortable. The best part- my feet don’t hang over the chaise! Jeff at the Ashley Store behind the Village was very friendly, knowledgeable, and super helpful! If you’re in the market for new furniture- I highly recommend working with Jeff!

Helpful, professional and was gracious and kind. I'd shop there again.

Mark was pleasant and very knowledgeable about the dining set I purchased. The transaction n went very smoothly.

Richard was great. He knew we wanted to walk around and look at different pieces...but was right there when we had questions.

Return customer. Always great service and quality products.

Beautiful furniture. And friendly knowledgeable staff. Kudos especially to Rachael !!!

Walked in with my twenty-some daughter who is moving this weekend and is looking to furnish her apartment in a different state. The woman at the front desk greeted us; the kid started talking. The saleswoman focused on me and didn't seem pleased when I deferred to my daughter. She showed us the least expensive item on our list and walked away, but only after confirming we couldn't order from her and have it delivered in my kid's new city (where there's another Ashley store). She COULD have helped my kid pick out the exact items she wanted so they could be ordered online and delivered when we arrive in town. She COULD have found a way to reach out to the Ashley store in the kid's new city and helped a salesperson there get the commission (pay it forward, ya know?). She COULD have been helpful and a hero and this review would be glowing about an employee who went over and above. Instead, the saleswoman chose to go back to her post and greet... the absolute lack of customers who came in behind us.

Winston was great, very helpful and personable!

Nate made my buying decisions easy and my overall experience enjoyable! He was very knowledgeable in the store layout and was able to show me everything I had on my list! He was not in any way overbearing or pushy. Thank you again Nate!

Great service

Everyone was very knowledgeable and helpful!!

Mark did a wonderful job in hunting down what I wanted. He kept on the hunt for the last 2 weeks until I could place my order.

Very quick and helpful. Mo pressure from sales people.

Winston was very helpful and knowledgeable... great salesman and not pushy like most salesman.. really appreciate his kindness. And he was also funny .. that made it easy on us

winston made our purchase relaxful

Rachel was fantastic in pointing me in the direction of exactly what I was looking for. She made the experience easy and fun. Can't wait to lounge on my beautiful new sectional!

Mark Corry was great to work with!!!! Easy smooth transaction!

Winston was a great salesman. He was super kind, knowledgeable and made the whole process super easy.

As usual, another great experience at an Ashley Store! I've made several Ashley purchases over the years in CA, now I have one in Pittsburgh for a new place. Megan was awesome, so knowledgeable, courteous and professional. Highly recommend the team at the Ashley store on McKnight to anyone looking for high-quality, long-lasting furniture at great prices with attractive financing options.

Nate was great, very helpful!

I was looking for a specific mattress. The young girl who took care of me did a wonderful job I was in and out before I knew it everything taken care of.

Wonderful experience and amazing workers ! Found just what I wanted !

Arlene was absolutely fantastic!!! She made our mattress buying experience a very pleasant one!

Maryanne was very helpful in accommodating our furniture needs. She was very friendly and customer oriented. Her efforts resulted in a very happy outcome.

Wonderful store!! Our first visit and we were so impressed with product quality that we bought new living room furniture!! Staff is helpful and knowledgeable without being pushy. Highly recommend !!

Nate was very helpful!

Big selection. Easy ordering process

Ashley is great our Sales Rep Nathanial is the best..He was very thorough on the furniture we purchased.

I had a wonderful experience at Ashley Furniture thanks to Nathaniel! He helped me choose the perfect mattress, adjustable platform, and pillows, and made the whole process so smooth and stress-free. He was knowledgeable, kind, and really took the time to understand what I was looking for. I truly appreciated his patience and professionalism. Highly recommend asking for Nate if you’re shopping here!

Erika did a great job

This was our first time shopping at Ashley. Our experience was first class. Once we found the chairs we liked and wanted to purchase our sales representative walked us through the purchase process. She was very professional, pleasant and did everything to make sure we were happy.

Our sales Rep. Rachel was very helpful with our choosing of living room furniture She was very pleasant and made the buying experience quick and easy.

Richard from the Pittsburgh, McKnight location was great to work with. Not pushy and very helpful. 10/10

My girlfriend and I worked with Megan she made sure we got great pricing and she was knowledgeable. Overall good and easy experience

Megan was an exceptional sales person. She didn’t pressure us to purchase anything and did not push to buy extra items. She quickly assessed our needs and met them. She made the shopping experience so easy. It was a pleasure working with her.

Nate at Ashley was really great. Also James with Acima. Helped me out a lot and constantly called me back when we were playing phone tag with each other. Great customer service will purchase again

A lot of high quality furniture to choose from. The sales staff are excellent to deal with.

Our salesperson, Megan, was outstanding. She explained the differences in the mattresses. She was patient and answered all our questions. Megan deserves a 10 star rating.

We worked with Maryanne. Very nice and easy

Arlene is the best! She assisted us again in finding the perfect bedroom furniture for our 11 year old daughter. She also helped us find a recliner love seat couch and matching recliner for our game room that is perfect for our needs as well as end tables. She took the time to walk us around to also find a cabinet for our living room (showing us many different options that I had saved online) to make sure I viewed them all in person. We really enjoyed the process with Arlene and would definitely recommend going to her for any furniture needs.

We took a chance on looking into Ashley for some chairs that we needed and we are very glad we did. We met Victoria at the door as we entered and she could not have been better to deal with. she helped us find just what we were looking for and made the whole experience very easy. I would highly recommend Ashley if you are looking to purchase any furniture

Richard was kind, patient and funny. It was great!!

We recently moved cross-country and, while waiting for our moving truck to arrive, decided to invest in a new sectional. Mark Corry greeted me as we entered the store and was helpful as we tried several options. We eventually found a sectional that the whole family immediately felt was "just right." Mark went the extra mile to help me coordinate a pick-up and provided direct contact in case any issues arose (they didn't.) It's only been a week, but we've very much enjoyed family time on our new sectional!

We had such a good experience with Megan. She listened to what we were looking for and is extremely knowledgeable of each store product. This store is lucky to have her! We will not hesitate to come back for future purchases!

Winston was a great help. Would definitely recommend to friends and family. 10/10

Craig H. at Ashley Homestore - Pittsburgh on McKnight Road assisted me & provided me with an excellent in-store sales experience. I purchased a Valeview recliner. It is very comfortable & stylish, and I thought I got it for a good price!

Rachel was fun and knowledgeable! She was able to steer us in a great direction with our choices

First time buying living room furniture and it was quite an easy process! Megan was extremely helpful and made sure I was getting the best prices for the items I was purchasing. She was very informative and made sure I understood the process and steps that would occur after leaving the store. Nothing but great things to say, thanks for your help Megan!

This purchase was less than satisfying. When I entered the building someone greeted me said look around and he'll come find me. He didn't I walked around the store not one sales person approached me. I walk back to the front to recieve assistance from the same guy that was to come find me. I walked past several employees and no one offered assistance. I looked around for area rugs which were all over the North Hills store. Once I found what I wanted I took it to the salesman, he began to oder I told him what size rug i wanted it was clearly marked 9'6. I said that's the size I wanted he said, ok. When it arrived of course wrong size. I found out the don't sale the rug in the size I wanted. I actually purchase the same rug in 2 different sizes they sent my different colors. Instead of them trying to fix it the just didn't return the call. North Hills Ashley Furniture is very unprofessional, lazy. Stay away from the guy with the locs. Very unsatisfied with this store stay clear of the North Hills Ashley Furniture.

Winston did an exceptional job from start to finish. We were looking for lamps for our living room and his suggestions were a bright idea. Lamps arrived much earlier than anticipated and we are very pleased. Winston’s sales and service were top-of-the-line.

Winston’s service was exceptional and we’ll be sure to return as long as he’s there!

We had a great experience with Arlene at the McKnight road location!!

Good experience

Megan was very helpful. She took me to exactly what I was looking for. I will definitely shop here again.

Ask for Arlene she was great north hill

The sales representative was very helpful and polite.

Winston is an awesome saleperson - friendly and helpful! We will always ask for him in the future! Shirley helped us at the desk - fast and efficient.

Megan was awesome! Friendly and very helpful!

I have decided to edit my last review, why because the experience that I have gotten from Ashley Furniture has went downhill, as I stated before I was told the mattress I wanted they didn't have then I was pressured into buying a mattress that cost $100 more, what I was not told was you cannot use that mattress with box springs and the mattress was supposed to be a medium ended up being a firm and was hard as a rock, I scheduled a replacement mattress they brought that mattress today there was a misunderstanding about what mattress should be brought what mattress should have been taken back, there delivery driver eventually swore at me several times called his boss and got back in the truck and drove off, I contacted the store manager and I told them I was canceling my order, I was told, well we don't cancel or exchange anything under $1,000, sales under $800 are final I was just trying to be nice to you. Mind you none of this was explained to me in the store, so in other words if you're not Filthy Rich and can pay $2,000 to $3,000 for a mattress you get treated like crap, I was talked to like I was some kind of dog, not only by the drivers but by this gentleman that was supposed to be the manager, I feel if I'm laying out money to pay for something not buying it on credit but paying out right cash for it, I should deserve the same type of treatment that you give those wealthy customers and I honestly believe when it comes down to it, it has something to do with the color of my skin

Found a great swivel rocker recliner at a reasonable price, and great customer sales/service from Winston!!

I wentn today for accessories and was waited on by Victoria. She was very helpful, professional and so nice ! I used my credit from a warranty that I never needed to use. They had sent a reminder letting me know how long I had before it expired! That was so thoughtful ! She also made sure that my purchases were wrapped professionally to prevent breakage. All of the staff were so friendly and helpful working together! This was my second purchase here , always leaving very pleased! I will continue shopping at Ashley's for decor and highly recommend them for great service and quality products! 💯🙂

I bought a set of sofa from this store and Ms. Arlene who was helped me. She was so kind, professional and had really good advice. Appreciate you all.

Thank you!!

Helpful salesperson, reasonable prices

Very friendly staff that did not pressure us at all.

Victoria was fabulous and was able to answer all our questions. She gave us a lot of time to shop and see the store , but made herself available when we needed her. Great experience. Highly recommend Ashley Homestore.

Delivery people were on time brought the sofa up set it up in the house did an excellent job

I purchased a sectional couch and it got delivered with mice in it and they won’t do anything about it.

My sales man Mark was so helpful and kind he looked up every question I asked instead of trying to misleading me I sat with him while he looked up information for me so thankful he was at my side during my purchase

We stopped in at the perfect time during the Presidents Day sale and had an amazing experience! As soon as we walked in, we were warmly greeted by Arlene, who was incredibly kind, sweet, and welcoming. I told her I was interested in the Larce sectional with a chaise and ottoman, and she provided all the details I needed—from the performance fabric to the dimensions and color. She even wrote me up a quote on the spot. Over the next few days, Arlene followed up with me and worked within my budget, truly going above and beyond to make it happen. I’m so excited to have gotten the couch I wanted and can’t wait for it to be delivered so I can piece everything together! If you’re visiting the North Hills McKnight location, I highly recommend asking for Arlene—she’s fantastic!

Maryanne is amazing! She is very professional and knowledgeable. She was very patient and helped me look into everything in detail. I highly recommend her and this location to meet your needs.

Exceptional service from start to finish with Megan. Would highly recommend Megan and Ashley furniture!

A great big THANK YOU to Megan at Ashley Homestore on McKnight Rd in Pittsburgh PA for helping my Dad choose a new mattress for his hospital bed while he’s recovering from hip surgery at an assisted living nearby. She was thoughtful to both his situation currently in a wheelchair as well as his budget parameters. My family appreciated her knowledge about the different mattress options and the way she made my Dad feel seen and heard as he made his final selection. Thankful for her exceptional customer service and compassion that made this experience exceed our expectations! Thanks so much, Megan.

Erika was wonderful. She was so patient and helpful while we found what would work for our new home and our delivery date changes. She always communicated what was in stock and, if it wasn’t, when it would become available. She was quick to respond to calls, texts, emails. We are so excited for our furniture and are grateful to Erika for her assistance.

Veronica S was my salesperson at the McKnight Store in Pittsburgh, PA. Veronica was very pleasant and knowledgeable. She called me several times to make sure that things were correct. She even gave me her cell phone number and told me to call periodically to check on the status of my order. It was a pleasure dealing with her!

Ashley customer service is top notch

Victoria was amazing and made my mattress buy experience easy and explained everything and at a great price.

Great experience, good price, MaryAnn made the process easy and quick. Very satisfied with the sales process.

From the moment we were greeted by Winston, we had an incredible experience. So much so we are Ashley customers for life. Our small children were not treated like a burden, in fact they had a blast and allowed us to shop.

Megan was WONDERFUL helping us find a recliner for my elderly father. She was so patient with him and took the time to make sure he felt good about the purchase and that it would work for him and his needs. Highly recommend!

Took advantage of Presidents’ Day sales and was not disappointed. I called to check to see if prices online were the same and I spoke to Megan. She is top notch and not only went above and beyond but was so incredibly respectful. She did not push me or try to sell me anything more than what I was clear about with my budget and expectations. I am so happy with my purchase but she did everything she could in order for me to leave there with what I wanted and I’m so thankful.

Purchased Ashley Bavarian 3-pc sectional set. Excellent Customer Service at McKnight Road Store, near Ross Park Mall in Pittsburgh. Salesperson Craig Heistand great! Winston who followed up was great! Manager - Shirley priced matched and was extremely helpful! We'll definitely go back for others future needs! Would highly recommend! Thank you,

If you go to the North Hills Ashley store see Richard Berdy! Best salesman! Made my buying very easy. Told him what I was looking for and showed me exactly what I wanted. No wasted time and no pressure

Craig was extremely knowledgeable, personable and provided great assistance with measurements. He also did a good job of describing/showing different configurations.

Megan went above and beyond to find the perfect recliner chair for my mom. She took her time, showed us everything that would work for her and ultimately we found the perfect chair and loveseat!

I purchased a new bed frame, headboard, mattress, and base from Rachel. She was a good salesperson. There was no pressure to buy? Rachel showed me a number of options available and a range of prices. I was comfortable with the whole process. Definitely would recommend Ashley and Rachel at the Pittsburgh, McKnight Road store. John

No pressure sales. I like that. Prices are very reasonable.

Craig was extremely helpful and directed us to exactly what we needed.

Rachel and the entire staff were so pleasant and helpful. Thank you for a nice experience. I can’t wait to get my couch. Thank you again.

Misleading Coverage Plan & Poor Quality Table – Avoid Ashley Furniture I purchased a table along with a "Protection Plan" from Ashley Furniture in 2024. The table’s wood veneer began peeling within 1 year of normal use. ###Key Issues### * Low-Quality Materials: The veneer is shockingly thin and started peeling at tabletop. See the pictures attached. * Denied Warranty Claim: Despite purchasing Ashley’s coverage plan, my claim was rejected. The store falsely blamed "normal usage," even though peeling veneer within a year indicates poor craftsmanship, not wear and tear. Save your money—Ashely sells poor quality furniture and do not honor their protection plan.

Simply and seamless ordering process. Called a local Ashley store to redeem a coupon and the entire transaction took fewer than 10 minutes. Outstanding.

I saw something on line that was perfect for my game room, but decided to go to the store to make sure the color was what O expected! A nice lady met me at the door and helped me find the piece I was looking for and explained everything very precisely and I was sold! I haven’t received it yet but the sales part was perfect, friendly, but professional and quick. Oh and she gave me 15% off for coming into the store. A win win

I don’t look forward to shopping anymore, but my visit to the store today was very pleasant

Winston was professional and extremely helpful ! I would look forward to working with him in the future !

It was such a great experience finding the perfect recliner. Thank-you Rachel Hass

Arlene our sales person was very knowledgeable and walked us through all options

Excellent service and great salesman Mark. Very patient.

We’ve had the best experience buying living room furniture for our new home. Mike is awesome to work with-he quickly understood what we were looking for and gave us some great ideas but was never pushy. The furniture itself is high quality but we were able to get some great deals on all the pieces.

Rachel was a great sales associate for my husband and my needs for what we were looking for to compliment our home 🏠. She is friendly and and her sense of humor made our experience even better and enjoyable from an average day of furniture shopping. I highly encourage everyone who is looking for furniture to purchase from Ashley’s on Mcknigjt road and see Rachel. If she is not a sales manager she is in my eyes. I encourage her boss to PROMOTE HER TO THIS POSITION SHOULD OT BECOME AVAILABLE. HER KNOWLEDGE OF THE STORE AND THE AVAILABILITY OF THE FURNISHINGS IS REMARKABLE. Rachel’s quickness to attend to our needs and help us speaks volumes she was efficient and effortlessly provided a professional demeanor along with making us feel like we are family and friends and provided humor. Thank you Rachel.

Richard was awesome and helped us find the perfect piece for our bathroom!

Many of the showroom pieces are damaged most likely from the builds. Not a great look when you're trying to buy.

My salesperson Victoria was very knowledgeable about what I was looking for. I could buy furniture from her anytime. She has excellent customer service!

Rachel was an outstanding no pressure saleswoman! We appreciated her advice and candor! Beautiful bedroom set’

So my bed frame was put together very well and the men that put it together were very polite I love it

Arlene was wonderful. She answered all our questions and didn’t pressure us to make a decision. I would definitely go to her again.

The staff was friendly, and the sales person who helped was very professional and made the experience fun and worry free.

The store located at McKnight Road has a large varieties of collection. We liked it. Sales Person, Mrs Arlene is excellent in service, super-friendly and informative. I highly recommend it.

Worked with Richard he was amazing

My sales rep did amazing. He was able to order me a new couch with fast delivery. 10/10

Super service. Great salesgirl.

The sales associate Richard was very helpful!! Can't wait to get my new Bedroom Set

Victoria Scoumis was excellent. When she first approached us when we walked in we said we just wanted to look around and she said just let me know. She came over as we were looking at a bed for my sister and just started talking to us about the bed set. I didn’t realize she was the same person and I mentioned that we were greated by Victoria and she said I’m Victoria. She thanked me for remembering her name. She was so gracious in helping us. We told her we were at multiple stores and just wanted the dinette set and we ended up buying everything at Ashley because of Victoria. She is a bonus to your store.

Service was excellent! We love our purchases and the prices were great!

Megan helped us find the perfect couch for our new home. We talked about dimensions, color, fabric, our pets, etc. She was incredibly helpful and insightful while we were searching. We were in great hands! Highly recommend visiting this store and having her help you out. Wonderful experience!

I had a poor experience here. My husband and I went on a Saturday to browse and possibly look at power lift recliners. We were greeted by a sales person named Joann when we walked in. We let her know we were just looking and didn't need any assistance. She gave us her card. We decided to look at recliners first, so we walked back. I turned around to test one out and could see Joann not far from us. I did not acknowledge her. I went to test another recliner and she walked over to me. She then told me that I do not need a power lift recliner because I am "young." I let her know the reason I was looking for a power lift recliner is because I have a bad back and past spinal surgery (something that can happen to someone of any age). That was when she decided that maybe I did need a power lift recliner and advised me they are very helful for a bad back. How do you expect to get a sale telling a customer they don't need what they want? Obviously this interaction was very off putting. I walked away to where my husband was in the mattress section and we kind of looked through the rest of the store. Every time we turned around Joann was there a short distance away. We went into the clearance/outlet area and she actually sat at a display dining room table, watching us. It felt high pressure, and was not welcome especially after we told her we didn't want assistance. If we had decided to buy there we would have found her to do that. We left the outlet section near the front of the store and booked it out. We went to a different furniture store in the same plaza and had a pleasant experience w/ a wonderful salesperson & purchased a $2,000 recliner. Joann is the reason I did not make a purchase from this store & also why I will never return. I understand there are different sales people who may provide a better experience, but this was my personal experience. First impressions are lasting impressions.

I had an excellent experience at Ashley Furniture (McKnight Rd) buying a Tempur-Pedic mattress. Winston was extremely helpful, knowledgeable, and patient. Highly recommend!

Nate was very helpful, found what we needed

My wife and I were looking for a new sectional with some thoughts in mind already. We dealt with Richard who was very helpful and let us just browse with no pressure. When we were ready he was there to write it up and send us on our way happy!!!

Everything went smoothly and we were happy with the experience. Arlene at the McKnight Road location was very pleasant and helped us find what we wanted.

We've had a lot of success at Ashley's and have purchased a lot of pieces from there. My 1 star review today is due to the lack of accountability and poor Customer Service. I've been dealing with a damaged product since November 2024. They've attempted to deliver the product 4 times. The product quality is horrible and definitely not worth the cost of what I paid. I've gotten the run around from the store and customer service for weeks now regarding a credit or for them to do anything to assist with this ongoing issue.

Megan was fabulous to deal with . She was efficient, polite , knowledgeable and goes above and beyond in taking care of her orders .

Rachel, our sales associate, was extremely knowledgeable about product features and very helpful. I purchased a sectional sleeper sofa, accent chair and book shelf. Product selection was good and the prices competitive.

My salesman Mark Lorry was very professional and friendly. It was a great experience!

Everyone was very nice and explained details that I asked

Love love the staff!!!! We went to the Ashley store on McKnight rd and let me tell you how amazing and nice they were. If you need furniture you need to go there you won’t be disappointed

Was not pushed by salesman. Introduced himself and let us do our thing. When we were ready he came over and assisted us very well. Was a great experience.

Megan helped us. She was very patient and answered all our questions. Provided options on items as we struggled to make a decision. She was very confident and knowledgeable. Will be looking for her again for our next purchase

Arlene was fantastic! We enjoyed working with her and look forward to opportunities in the future

Richard Berdy was the best, thank you for making our purchase so easy

Mike was wonderfully patient and professional. It was a pleasure to be in your store

Do not purchase the platinum protection plan. They will tell ya if in so many years if you have no claims with this protection plan , you will receive a refund. That’s what they tell ya to get more money out of you. Then when the 5 yrs are up. They won’t refund the money. It’s a store voucher so they can make more money off of you.

This store is the absolutely worst furniture store I have ever been to. I bought a dining room set and chair plus ottoman. 2 dining chairs were falling apart and the zipper on the cushion fell apart. The worst customer service they were no help I do not recommend this place.

Victoria was great to work with and extremely helpful!

Nate was great! Helpful without being pushy.

Great prices and very easy experience

Winston was a great salesman. Very patient and not pushy

Salesperson Arlene was great! Got a good price on a recliner. I would shop here again

I don't usually give reviews If I could give 0 stars to this company I would. Experience I had was extremely unpleasant and strongly encourage anyone reading this to pay the extra money and shop anywhere but Levin Furniture and Ashley Furniture in the Western-PA area. I purchased a couch 11/24 and promptly received order confirmation (great). On 11/30 I noticed a charge on my credit card that was not approved by Ashley Furniture. After calling in about this unknown charge I found out that Ashley furniture (corporate) sold some franchises to Levin Furniture and that I needed to speak to Levin. Once transferred I was educated that all Ashley stores and website sales have different internal systems which direct sales orders differently. Since my sale was done online, I needed to be transferred to the website team (which is overseas). After seven transfers I get connected with someone in my local store in Western-PA. He is extremely apologetic and assures me that he can cancel the mysterious charge, no problem. The mysterious charge ended up being a protection plan that was auto-populated on their site and needs you to un-check the box. I un-checked the box and some systems had invoices for my order showing no protection plan, with other systems showing I had a protection plan.. *side comment* the lack of transparency in these systems was astonishing In an attempt to cancel only the protection plan, the representative cancels the entire order. He then tells me I need to speak to corporate to reinstate my order. Upon the eighth (8) transfer I speak to a women named Michele, who was awful. Very awkward and strange conversation that ultimately distills to they cannot reinstate my order and I will have to replace it online and the delivery is going to be pushed out another two weeks. Sad to say I am going to go to Amazon to purchase the furniture I had ordered originally through Ashley. It's experiences like this that make me wonder, why even go anywhere else. Ashley Furniture, you suck. Respectfully,

I am relocating across the state and had to pretty much furnish my new apartment. Staff was courteous and helpful and I managed to get it all done for a reasonable price. Thanks Ashley!

John was an excellent salesman, he made our shopping experience fun!! Loved all the furniture we bought too!

We found a couch we loved in San Jose at the Ashley store there but when we talked to the sales associate he said that we would have to order our custom Acklen Place reclining sectional from a store in Pittsburgh (since that's where we needed it). We called the store in Ross Township and got connected with Megan - she was AMAZING. Literally like in the middle of her Thanksgiving week with what I'm sure was crazy holiday sales and her trying to be with her family she was able to help us build this custom piece and ship it to PGH on the exact day we needed it. She was so communicative and patient and kind.- we will be an Ashley home furniture customer for life!

Had a wonderful experience with Nate in the McKnight Road store! He answered all our questions thoroughly, but was also not overbearing. I would highly recommend seeing Nate. We purchased a beautiful new sofa and dining room table.

Low pressure, friendly helpful staff and good selection of reasonable priced furniture.

We had a great experience shopping at the Ashley Home Store on McKnight Rd. We were looking for a couch and had the pleasure of dealing with Winston. He wasn’t pushy when we were looking and he was very knowledgeable and informative. I would highly recommend working with him.

It was a great deal. People were open to negotiate the price. The person who helped us gave us space to think and do our numbers. Great experience.

The sales staff was very welcoming, not pushy at all. Nate was very patient with us. Will use again when we need a new piece of furniture.

We had an amazing experience at Ashley’s! Richard, our associate, was incredibly helpful and patient as we searched for the perfect couch for our family. He took the time to answer all of our questions, carefully measured, and guided us to the best option that fit our needs. We truly appreciated his expertise and excellent customer service!

Everything went extremely well from the salesperson to working out a problem with the manager. I felt very comfortable and able to be heard. We found a great amount of choices for the dining room and bedroom. I look forward to furnishing our house with quality furniture from quality people.

stopped in on our way a different furniture store, & SO happy we did! megan was our sales rep & she was absolutely incredible! so kind & helpful we ended up purchasing our couch here & not even going to our original destination. definitely recommend coming here for home furniture & if you do ask for megan! you won’t be disappointed

Winston gave an outstanding experience.

Ashley furniture was a surprisingly pleasant experience to have as a shopper

The experience was awesome. Arlene made us feel comfortable and helped us every step of the way.

Winston was terrific! He gave us a great deal and was extremely polite, and had a great personality!!!

I have the best experience purchasing my recliner chair for my camp.

We visited Ashley store as we found a black sectional online. As it turned out, they only had 1 of the pieces on the showroom floor, but not the color black. We tried it out, and the feel of the item was okay. We saw and felt better ones. The price was also higher than we expected. We very disappointed.

My experience with Winston was great he is very professional friendly and knowledgeable. Whenever I visit your store I’ll always ask for Winston

They have nice stuff, we bought a bedroom suit should be in December. Staff also good.

We had a great experience and are happy about our new purchase. Richard Berdy was great to work with, was able to answer all of our questions and didn't pressure or linger around while we were making our decision.

Ashley store on McKnight Rd. In Pgh was awesome to work with! Go see Arlene Hughes! She was so patient in dealing with my indecisiveness.

Kailyn was absolutely amazing to work with! From the moment I walked in, she was friendly, knowledgeable, and genuinely focused on helping me find the perfect mattress. Purchasing a Tempur-Pedic is a big investment, and Kailyn took the time to explain the differences between models, answer all of my questions, and make sure I felt completely confident in my decision. She never made me feel pressured and truly listened to what I was looking for in comfort and support. Her professionalism and patience made the entire experience smooth and enjoyable. If you’re considering a new mattress, I highly recommend asking for Kailyn — she goes above and beyond!

Great service and prices!

Craig was amazing! He was not one of those pushy salespersons and left us alone until we made our decision.

I called the Pittsburgh PA store as I was interested in a sofa that I had seen online. I was connected with Winston who was amazing! So helpful and friendly, and made my purchase over the phone so easy. If you’re in the market for furniture, I highly recommend that you call/or visit the store and speak to Winston. Ashley Furniture, he is a credit to you!

Excellent customer service, and made a deal that worked for us, thanks Maryanne.

David wad great

Victoria was great. Spent quite a bit of time with me.

Nate was wonderful to work with!

Maryanne was very helpful and personable. We cut it close to closing time when we could go and she did not rush us and was fantastic. Would buy from them again!

Arlene was invaluable with her advice and help seeing all these options available for the bedrooms in my new home.

Furniture was on back order and the salesman didn’t tell me

I had an amazing experience. They went above and beyond to help us. I am so happy!!!

John was very knowledgeable and helped us find exactly what we were looking for.

Nate was an excellent salesperson.

Mark was such a great help and very kind!

Sales staff extremely helpful, Was going to purchase online but decided to go into store and got a better deal.

Great customer service!

I had to order a bed in a hurry and couldn’t make it into the store. I contacted Richard Berdy and he was able to help me over the phone. He offered great customer service and a very fast turn around. I will happily refer customers to Richard at Ashley Store on McKnight Rd in the future.

Seen Rachel today outstanding sales rep. We brought our dining room table chairs and server today from her.

John was great! Straight forward and got us a great deal for our sofa.

Arlene was very helpful and personable while searching for a specific couch that I had seen online.

We had an awesome experience at the Ashley Store in the North Hills. Nate was amazing. He listened to what our needs were and "guided" us through the store and made recommendations. He was very friendly, very knowledgeable of the products they sell and EXTREMELY patient with us as we went back and forth trying to make a decision. We were extremely impressed with the high quality of the products they offer at good, competitive prices. We shopped at at least 6 furniture stores before coming to Ashley. They by far exceeded our expectations and their competition. Thank you Ashley Furniture. You will definitely be seeing us in the future for all our home furnishing needs.

We had already found the love seat that we wanted at the Keesler AFB Base Exchange (BX), so it was pretty easy for our sales rep (Megan) to find the love seat. When it came up on the computer, the price was well above the BX's price, but Megan was able to get our price down to below the BX's low price. Thanks for the help, Megan. Also, when she found out that we were going to another store (a jewelry store) she put us in touch with a friend at that store - that was another good experience thanks to Megan's recommendation.

We were very impressed with not only the quality and selection of the furniture but also the very helpful and knowledgeable salesman Nate who stood by us and made sure all of our questions and concerns were answered.

Have had our couch for a year and the seats still aren’t right after customer service rep adding new stuffing and foam. We had to also wait for over a month for some of the stuffing to come in. Called to have someone come out, but past warranty by a couple weeks. Will be buying a Love Sac next time.

This store has a nice variety of inventory to look at, and it is nicely laid out. The staff were helpful with questions but not intrusive as I looked around. I worked with Victoria Scoumis for the purchase of our recliner, and she was very knowledgeable and helpful. I appreciated that she answered questions and found solutions for our needs without pressuring us - we felt she was honest and up front about all our options. We would shop here again for other furniture needs in the future.

Fast and easy service! Store is clean and has a great selection of furniture!

Maryanne was wonderful to work with. She took time to explain everything in detail about my purchase. Can’t wait to get our furniture.

Jason rocks!

We had a great experience shopping for a sofa. Mark was our origional sales rep and he was very cordial and knowledgeable, however, we had to come back another day and unfortunately, Mark was not there, so Rachael helped us. When we were ready to pay, Rachael was busy with another customer, so another rep helped ,Maryanne, and she was awesome. They all do work as a team and that really makes for a great customer experience! As a follow up, we returned again to buy a dining room table, and as always, we had great service, especially, Mark.

The worst customer service experience, since they didn’t help me at all and they rejected my claim because according to them, since it is a factory problem, they don’t cover it. A few months ago my wife and I bought a sofa bed and it has some factory defects, we bought a coverage plan and even so they say that they don’t cover anything, what a disappointment, I’ll not buy anything from that company again and I don’t recommend it.

In all the years of buying items I have never met a man quite like Winston. He was extremely helpful find respectful and the person that I would love to deal with anytime. He was perfect gentleman to my wife and a guy that I would like to hang around with anytime. I would give him a 15 out of 10

High recommend my man John. He was awesome. Greeted myself and my girlfriend with waters as soon as we walked in. He truly cared about what we want and asked us multiple questions to tailor the experience best to our needs. Ashley has great furniture as well which is a win-win. I will be back for future furniture for sure!

Megan is fabulous to work with, and quite helpful.

This is my 2nd purchase from Ashley furniture and my experience was great. Winston was great and helped with everything I needed

Excellent customer service. Jason was wonderful

What an incredible shopping experience I had at Ashley on McKnight Rd.! I actually said they should be bragging about their amazing customer service in their marketing! Megan was truly the best! Patient, knowledgeable, helpful-the whole ball of wax! The prices were unbeatable and the delivery to my new house is flexible depending on when we close. I will most definitely be back! I'd give more than 5 stars if I could!

The sales person was knowledgeable about the purchase that I wanted to make and very helpful in getting the items purchased and shipped. He was also very kind and considerate of my time.

Wonderful I got answers I needed and I was happy with my help from Winston he was great with my choice. Thanks for everything 😍

John L helped me find the perfect couch and dresser. Very helpful and informative! It was my first major purchase and I’m very happy with the service and product. I’m so excited for everything to get delivered!!

We had an awesome experience! Megan was awesome both times we were in! They were very personable, remembered us when we came back after making our final decision and made the sale as painless as possible!! Would 100% recommend!

Rachel is an attentive and customer focused sales lady. I enjoy doing business with her and her management team.

Love Ashelys furniture high quality. Nice service and Tim was very nice and was a lot of help.

Don’t bother buying the warranty. Customer service would not replace a couch cushion cover due to a FACTORY zipper malfunction, and had the audacity to blame it on me. Pretty disappointed after buying over $2000 worth of furniture from here.

Helpful and friendly Associates. My first Ashley Furniture experience was a very good one! Thank you!

Best shopping experience I’ve ever had!!

Mark was great! I love the couches I bought! Ask for him in North Hills!!

Our salesman Mike was very helpful. He listened to what we were looking for and guided us throughout the whole store helping us find the perfect option. We found one piece in the clearance section so we could see and feel the fabric and also actually sit on it. I dont like ordering furniture online because u want to see it and touch it.

Sales person was excellent. Business person very helpful.

My husband and I love this place and had such a great experience here. We loved our sales rep Megan!!!!! Megan was incredible and so knowledgeable and helped us make the right decision in terms of financing as well. Megan was so quick too and didn’t not waste time helping us with all of our needs. Thank you so much! Cannot wait to buy more furniture here in the future

I have purchased several furniture items at Ashley on McNight Road. They are friendly, informative, go above and beyond. Reminds me of the old time personal customer service Ma & Pa stores who care about you. That's hard to find these days. The atmosphere there is just pleasant and welcoming.

Customer service in the store was amazing!

Was greeted at the door and taken care of quickly. Very friendly sales associate. I purchased a kitchen table & chairs set. Will be delivered in less than 2 weeks.

Thank you so much Steve for helping us today! We are going to love our chair, I just know it! We only buy our furniture with Ashley and will continue forever!

After looking at serval furniture stores, I’m glad I saved “the best for last”!! I finally found my table and had such an excellent salesman. This was the first store they helped me do whatever I wanted to find what I wanted!!! So excited to bring our table home!

All good! Nice showroom and helpful staff.

First off, the furniture at Ashley is absolutely gorgeous. I loved everything the store had on display. I purchased a coffee table set with the help of Diane S. She was very informative and efficient. I was in and out in no time. Looking forward to my new tables to be delivered!

Excellent as always. Thank you Richard Berdy. Great sales consultant.

David Identified the counter stools that I wanted, placed the order and scheduled a delivery date that we requested.

Extremely please with the experience

Had a great buying experience at this Ashley location! Our sales associate, Nate, was fantastic.

Victoria was a great help. She took a lot of time with me and got me what I wanted.

Craig Heistand was very helpful with me about requesting to see furniture I seen on line. He went as far as to look it up since I forgot my cellphone in car. He was very knowledgeable and professional when I was asking about mattress as well. I liked the fact he was patient with me making a decision on the furniture and mattress and he also has a great scents of humor. I got the furniture. Thanks Craig

Great experience. Every person on the floor was kind and helpful. I worked with Winston who made the entire process easy and enjoyable. No pressure sales. I would definitely go back! Thanks Winston!!!

Steven Arnold was very helpful and efficient…

Everyone was polite an helpful thank you for that, always treated very well and walk away happy I chose Ashley. Thank you all

The sales representative was awesome ❤️

Nate F. helped us find the perfect sectional and ottoman for our living room! He was very patient and gave us space to explore the store and all of the options. He was also very helpful in answering all of our questions. We didn’t feel pressured to buy anything, but felt like Nate supported us in finding what we were looking for. Can’t wait for our new furniture to arrive!

Rachel was a huge help and wonderful to work with. We purchased the Caitbrook captain bed and she helped show us all our options and was very transparent with the pluses and minus of each piece. She even assisted with making sure we got the discounts available. Very pleasant shopping experience and we look forward to receiving our new bed.

We found our perfect room set within minutes. Megan was so helpful and friendly! Highly recommend ⭐️⭐️⭐️⭐️⭐️

Rachael and David were exceptionally helpful and patient. David helped us since Rachael was out sick. We highly recommend both David and Rachael.

Friendly, not pushy staff, quality furniture!

Friendly customer support very helpful and patient. A pleasure to shop there and lots of great deals.

Rachel at Ashley Furniture on Mcknight Rd was extremely helpful, knowledgeable and patient. Great selection, good labor day sale.

Professional knowledgeable and kind

Tim, our salesman and Lisa the store manager were wonderful to deal with. Left us time to look and then we’re there to help when we needed it.

Excellent service from Winston. What I needed was in stock and we were able to take it home with us. So happy!!

Very Very Good

Highly, highly recommend Rachel! She was superb! Efficient, personable and professional. Key at helping us find what we were looking for, getting all pertinent information about the products at the gallery/showroom, and processing our purchase. Whatever I need next, I’ll be going to Rachel to help me with it! M. Balta

Everything was great, Arlene was very nice and helpful

Nate has been helping me on a major project. He's amazing, very professional and always checking in to ensure we have what we need. Very pleased with his assistance.

Ashley provided a pleasant shopping experience for my husband and me, even though we aren't fans of shopping! David, our salesperson, was knowledgeable, attentive, and fun; he took the time to review our floorplan, listened to our goals, and provided multiple options for us. Many thanks! EDIT: The excellent purchase process was marred by a terrible delivery experience. Despite being clearly promoted as a "white glove" delivery, the two delivery workers seemed to be prepared to only leave the furniture on our front porch (subcontractors, from the looks of it -- their vehicle wasn't an Ashley branded truck). My husband removed our storm door himself with some help from them, using our tools to do so, allowing the furniture enough room to fit through the door and into our living room. Afterward, the workers said they were too busy to stay and replace the door. My husband talked with them for 10 minutes, resulting in some shouting, all over a task that would have taken three minutes in total if they'd just agreed to work together. But instead, they wasted 10 minutes telling him they didn't have time. My husband called the delivery dispatcher, who said that there wasn't anything they could do -- and then hung up on him. In the end, my husband replaced the door himself, which is a pretty difficult job to do without the help of a second set of hands. My husband refused to sign for the delivery, because it was not even close to what we'd been promised. Your showroom experience was flawless, but the delivery experience was bush league and very upsetting. Do better, Ashley.

Awesome service.

Tim was very helpful, and pointed us straight to a chair that fit my exact needs. He was patient while I decided between colors and rang me up promptly (and matched a cheaper price I found online)! It was an all around great experience.

Great service. Ordered chair and it arrived within a day. Very friendly and helpful. II would highly recommend Ashely.

Craig was great!

David knows the products well and made some great recommendations. His customer support is the type that brings you back to this store for your next project's purchase.

Liked the salesgirl. She was helpful and gave good suggestions.

Unfortunately, this store did not live up to honest business practices. My wife and I purchased a 'Flanninrook Twin House Bed Frame' from the clearance section for our child. We specifically asked if there were any issues with it, and we were assured that it was in perfect condition. However, when we tried to assemble it at home, we discovered that one piece was defective, preventing us from securing a screw properly. So, one side of the bed remains loose. It's disappointing not only that the defect wasn't disclosed, but that we were directly misled when we inquired about the item's condition. Very dissatisfied.

Go see Winston! Love Ashley's home store !!! Only place we will purchase our furniture!!!

Very friendly and helpful staff. My roommates and I worked with Rachel and she was great! She was very knowledgeable and helped us find a perfect couch for our space that was well within budget. 10/10 would shop again.

Jason and store manager went above and beyond to get me what I needed as I was in a furniture crunch. Thank you!

sales man very informational pleasant and caring. great jib

I was very happy with the service I received at Ashley Furiniture.

Joann kablach was great & very helpful. Sales experience was very professional. Thank you joann. From Cliff/laura

JoAnne, sales associate was wonderful in every way.

We had a very good experience. Nathaniel was very professional and helpful.

Helpful services!! 5 star

Winston! A huge shout out for your help on this odd situation order. You my man are the best. A pleasure and honor to do business with and meet your acquaintance . Thank you so much.

Joanne provided excellent customer service to me as I was looking for furniture for my small family room that was just newly remodeled. I buy all my furniture at Ashley Furniture and I am always highly satisfied..

Mark, our sales person, was knowledgeable, polite and patient with us. He is a great and accurate listener and gave us options to consider from the extensive inventory of Ashley interior furniture.

Staff were always available to assist but avoided hovering, showroom spacious and furniture displayed nicely with good lighting - big as an arena but without an industrial feel, amazing variety of furniture. Overall a pleasant positive shopping experience.

We got great service here. Arlene was very kind and knowledgeable. She helped us get the best deal and made sure we could get our furniture to our new place the same day we move in. A #1 service. Everyone was very kind here. Go get your furniture from Ashley on McKnight Rd;

I Shopped here & Purchased Everything I Needed for a New Apartment. I am Beyond Regretful that I Ever Stepped Foot into an Ashley's Spending more than 5K on ALL New Furniture! First the Bedroom Chest of Drawers came Damaged & I had to wait Weeks for a New one which Delayed my ability to Unpack. Second the Dresser was Broken, but the Delivery Team Insisted on the Drawer going in. That is until the first time I Opened the Drawer & the Dresser Collapsed causing another Weeks long Wait! Third, the TV Stand was ALL Nicked up because the Delivery Team didn't know how to Install the Fireplace Insert & Trying to Install it from the Front instead of doing it correctly from the Back! Causing yet another Weeks long wait for an Exchange which still isn't Perfect by any means. Fourth, I found a Tear in my Mattress undetermined as to How this happened, they had me Submit Pictures & Offered me a $90 Credit or an Even Exchange. That was a No Brainer, as I Chose an Even Exchange & waited even more Weeks for the Exchange! This Experience with Ashley's has been EXHAUSTING! I had No Idea that they are Affiliated with Levin's! That is until a Levin's Delivery Truck pulled into the Parking Lot of my Apartment Complex. IF I wanted Levin's Furniture, I would have Shopped @ Levin's in the First place! Then I was told by one of the Delivery person's that Ashley's is actually BIG LOT'S Knock Offs! I can't even Describe how DISAPPOINTED I am with Ashley's from Beginning to End! I Wish I could Return ALL of it @ this point partly because I Purchased a 5 Year Warranty that I'm told IF I don't use in 5 Years, I will be Refunded my Money for the Warranty! I am 71 Years Old & Highly Doubt I will Ever see the Warranty Money. A Top-Level Huge Mistake was Ever Walking into an Ashley's in the first place. I'm Stuck with a Bunch of Misfit Furniture that I'm Unhappy & Beyond Disappointed with! GO ANYWHERE ELSE, but my Suggestion would be to start with Big Lots!! Since Ashley's Furniture is actually BIG LOT'S Knock Offs!!!! Never Offered me a Nickle Off for ALL of the Inconvenience is Nonsense! They're ALL about the Money & Nothing matters but the Money because they will Inconvenience you until you actually give up! Update: Shortly after Posting this Review, I Received a Message. I Returned the Call & left a Message. Kelly Called me back & was very Apologetic & Sympathetic towards my situation & what I have been going thru. She is trying to Resolve the issues, has Scheduled a Tech to come out on 8/1 & said she will Follow Up with me once their Tech has completed his Visit. This is ALL very much Appreciated because I was really Feeling that no one really could have cared less until I talked to Kelly & @ least now, I Feel that they're willing to work with me to @ least try to Resolve some of the issues I've been having. Thank-You Kelly, I look forward to talking with you again after we see what the Tech that you have Scheduled has to say. I Appreciate your time & Genuine Concern. Update: This is my 6-Month-Old Recliner Sofa Cushion separating Fabric. There doesn't Appear to be a Resolution in Sight, so I've reached out to the PA Attorney General's Consumer Protection for their Help now. I am Hopeful for an amicable Solution to ALL of the issues I have faced & continue to face with Ashley's Furniture. As for the Platinum Warranty that I Paid a whopping $369.83 for, I was also told by my Salesperson Diane Stumpf that IF the Warranty is Not used in 5 Years that it is Fully Refundable. I've come to find out this too is a Store Voucher & Not an actual Refund. I don't have any use for an Ashley's Voucher now or in 5 Years from now! I have only had my Furniture for 6 Months & the Platinum Warranty doesn't even go into effect until after the First Year! I can't even get 6 Months out of this Furniture that I have had Nothing but trouble with & I am Heartbroken to say the least. I am 71 Years Old, I do Not have any Pets, I rarely have Visitors, so there isn't anything or anyone to Blame! It is however clearly the Quality of Ashley's Furniture.

Rachel was great. She allowed us to look at different items and also made sure she was available to answer any and all questions. We had interest in one chair that was a new arrival. Rachel did some research and found a better than marked price through price match. We were at 3 other stores and none of the sales people acted as if sales were not important. Sure happy we stopped at ASHLEY and were helped by Rachel. We purchased the chair. Good job folks. Don't see much of that type of service these days.

Winston was very helpful! Thank you!

Victoria was fantastic in helping us in making our selections. Would recommend her to anyone looking for quality furniture.

Victoria was nothing but amazing. She handled us and our toddler running around with such respect and explained everything to us

Excellent customer service; lots of options are available at this store! Mr. Jason Carper is the best!