Ashley Store Pittsburgh, PA

Had a wonderful experience with Nate in the McKnight Road store! He answered all our questions thoroughly, but was also not overbearing. I would highly recommend seeing Nate. We purchased a beautiful new sofa and dining room table.

Low pressure, friendly helpful staff and good selection of reasonable priced furniture.

We had a great experience shopping at the Ashley Home Store on McKnight Rd. We were looking for a couch and had the pleasure of dealing with Winston. He wasn’t pushy when we were looking and he was very knowledgeable and informative. I would highly recommend working with him.

It was a great deal. People were open to negotiate the price. The person who helped us gave us space to think and do our numbers. Great experience.

The sales staff was very welcoming, not pushy at all. Nate was very patient with us. Will use again when we need a new piece of furniture.

We had an amazing experience at Ashley’s! Richard, our associate, was incredibly helpful and patient as we searched for the perfect couch for our family. He took the time to answer all of our questions, carefully measured, and guided us to the best option that fit our needs. We truly appreciated his expertise and excellent customer service!

Everything went extremely well from the salesperson to working out a problem with the manager. I felt very comfortable and able to be heard. We found a great amount of choices for the dining room and bedroom. I look forward to furnishing our house with quality furniture from quality people.

stopped in on our way a different furniture store, & SO happy we did! megan was our sales rep & she was absolutely incredible! so kind & helpful we ended up purchasing our couch here & not even going to our original destination. definitely recommend coming here for home furniture & if you do ask for megan! you won’t be disappointed

Winston gave an outstanding experience.

Ashley furniture was a surprisingly pleasant experience to have as a shopper

The experience was awesome. Arlene made us feel comfortable and helped us every step of the way.

Winston was terrific! He gave us a great deal and was extremely polite, and had a great personality!!!

I have the best experience purchasing my recliner chair for my camp.

We visited Ashley store as we found a black sectional online. As it turned out, they only had 1 of the pieces on the showroom floor, but not the color black. We tried it out, and the feel of the item was okay. We saw and felt better ones. The price was also higher than we expected. We very disappointed.

My experience with Winston was great he is very professional friendly and knowledgeable. Whenever I visit your store I’ll always ask for Winston

They have nice stuff, we bought a bedroom suit should be in December. Staff also good.

We had a great experience and are happy about our new purchase. Richard Berdy was great to work with, was able to answer all of our questions and didn't pressure or linger around while we were making our decision.

Ashley store on McKnight Rd. In Pgh was awesome to work with! Go see Arlene Hughes! She was so patient in dealing with my indecisiveness.

I recently had the pleasure of shopping at Ashley Store, and I must say, it was an outstanding experience from start to finish! Upon entering the store, I was immediately impressed by the layout and the variety of furniture on display. The store has a welcoming atmosphere, and the staff is incredibly friendly and knowledgeable. I was greeted promptly and offered assistance without feeling pressured, which I really appreciated. The selection is extensive, ranging from modern to classic styles, and there’s something to fit every budget. I was particularly drawn to the quality of the pieces; you can tell they take pride in their inventory. I found a beautiful and affordable sofa. What stood out the most was the customer service. The sales associate, Maryanne, was fantastic! She took the time to understand my needs and offered helpful suggestions. She also provided insights into care and maintenance that I hadn’t considered before. Overall, I highly recommend Ashley Store to anyone looking for quality furniture and excellent customer service. I will definitely be returning for future purchases!

Great service and prices!

Craig was amazing! He was not one of those pushy salespersons and left us alone until we made our decision.

I called the Pittsburgh PA store as I was interested in a sofa that I had seen online. I was connected with Winston who was amazing! So helpful and friendly, and made my purchase over the phone so easy. If you’re in the market for furniture, I highly recommend that you call/or visit the store and speak to Winston. Ashley Furniture, he is a credit to you!

Excellent customer service, and made a deal that worked for us, thanks Maryanne.

David wad great

Victoria was great. Spent quite a bit of time with me.

Nate was wonderful to work with!

Maryanne was very helpful and personable. We cut it close to closing time when we could go and she did not rush us and was fantastic. Would buy from them again!

Arlene was invaluable with her advice and help seeing all these options available for the bedrooms in my new home.

Furniture was on back order and the salesman didn’t tell me

I had an amazing experience. They went above and beyond to help us. I am so happy!!!

John was very knowledgeable and helped us find exactly what we were looking for.

Nate was an excellent salesperson.

Mark was such a great help and very kind!

Sales staff extremely helpful, Was going to purchase online but decided to go into store and got a better deal.

Great customer service!

I had to order a bed in a hurry and couldn’t make it into the store. I contacted Richard Berdy and he was able to help me over the phone. He offered great customer service and a very fast turn around. I will happily refer customers to Richard at Ashley Store on McKnight Rd in the future.

Seen Rachel today outstanding sales rep. We brought our dining room table chairs and server today from her.

John was great! Straight forward and got us a great deal for our sofa.

Arlene was very helpful and personable while searching for a specific couch that I had seen online.

We had an awesome experience at the Ashley Store in the North Hills. Nate was amazing. He listened to what our needs were and "guided" us through the store and made recommendations. He was very friendly, very knowledgeable of the products they sell and EXTREMELY patient with us as we went back and forth trying to make a decision. We were extremely impressed with the high quality of the products they offer at good, competitive prices. We shopped at at least 6 furniture stores before coming to Ashley. They by far exceeded our expectations and their competition. Thank you Ashley Furniture. You will definitely be seeing us in the future for all our home furnishing needs.

We had already found the love seat that we wanted at the Keesler AFB Base Exchange (BX), so it was pretty easy for our sales rep (Megan) to find the love seat. When it came up on the computer, the price was well above the BX's price, but Megan was able to get our price down to below the BX's low price. Thanks for the help, Megan. Also, when she found out that we were going to another store (a jewelry store) she put us in touch with a friend at that store - that was another good experience thanks to Megan's recommendation.

We were very impressed with not only the quality and selection of the furniture but also the very helpful and knowledgeable salesman Nate who stood by us and made sure all of our questions and concerns were answered.

Have had our couch for a year and the seats still aren’t right after customer service rep adding new stuffing and foam. We had to also wait for over a month for some of the stuffing to come in. Called to have someone come out, but past warranty by a couple weeks. Will be buying a Love Sac next time.

This store has a nice variety of inventory to look at, and it is nicely laid out. The staff were helpful with questions but not intrusive as I looked around. I worked with Victoria Scoumis for the purchase of our recliner, and she was very knowledgeable and helpful. I appreciated that she answered questions and found solutions for our needs without pressuring us - we felt she was honest and up front about all our options. We would shop here again for other furniture needs in the future.

Fast and easy service! Store is clean and has a great selection of furniture!

Maryanne was wonderful to work with. She took time to explain everything in detail about my purchase. Can’t wait to get our furniture.

Jason rocks!

We had a great experience shopping for a sofa. Mark was our origional sales rep and he was very cordial and knowledgeable, however, we had to come back another day and unfortunately, Mark was not there, so Rachael helped us. When we were ready to pay, Rachael was busy with another customer, so another rep helped ,Maryanne, and she was awesome. They all do work as a team and that really makes for a great customer experience! As a follow up, we returned again to buy a dining room table, and as always, we had great service, especially, Mark.

The worst customer service experience, since they didn’t help me at all and they rejected my claim because according to them, since it is a factory problem, they don’t cover it. A few months ago my wife and I bought a sofa bed and it has some factory defects, we bought a coverage plan and even so they say that they don’t cover anything, what a disappointment, I’ll not buy anything from that company again and I don’t recommend it.

In all the years of buying items I have never met a man quite like Winston. He was extremely helpful find respectful and the person that I would love to deal with anytime. He was perfect gentleman to my wife and a guy that I would like to hang around with anytime. I would give him a 15 out of 10

High recommend my man John. He was awesome. Greeted myself and my girlfriend with waters as soon as we walked in. He truly cared about what we want and asked us multiple questions to tailor the experience best to our needs. Ashley has great furniture as well which is a win-win. I will be back for future furniture for sure!

Megan is fabulous to work with, and quite helpful.

This is my 2nd purchase from Ashley furniture and my experience was great. Winston was great and helped with everything I needed

Excellent customer service. Jason was wonderful

What an incredible shopping experience I had at Ashley on McKnight Rd.! I actually said they should be bragging about their amazing customer service in their marketing! Megan was truly the best! Patient, knowledgeable, helpful-the whole ball of wax! The prices were unbeatable and the delivery to my new house is flexible depending on when we close. I will most definitely be back! I'd give more than 5 stars if I could!

The sales person was knowledgeable about the purchase that I wanted to make and very helpful in getting the items purchased and shipped. He was also very kind and considerate of my time.

Wonderful I got answers I needed and I was happy with my help from Winston he was great with my choice. Thanks for everything 😍

John L helped me find the perfect couch and dresser. Very helpful and informative! It was my first major purchase and I’m very happy with the service and product. I’m so excited for everything to get delivered!!

We had an awesome experience! Megan was awesome both times we were in! They were very personable, remembered us when we came back after making our final decision and made the sale as painless as possible!! Would 100% recommend!

Rachel is an attentive and customer focused sales lady. I enjoy doing business with her and her management team.

Love Ashelys furniture high quality. Nice service and Tim was very nice and was a lot of help.

Don’t bother buying the warranty. Customer service would not replace a couch cushion cover due to a FACTORY zipper malfunction, and had the audacity to blame it on me. Pretty disappointed after buying over $2000 worth of furniture from here.

Helpful and friendly Associates. My first Ashley Furniture experience was a very good one! Thank you!

Best shopping experience I’ve ever had!!

Mark was great! I love the couches I bought! Ask for him in North Hills!!

Our salesman Mike was very helpful. He listened to what we were looking for and guided us throughout the whole store helping us find the perfect option. We found one piece in the clearance section so we could see and feel the fabric and also actually sit on it. I dont like ordering furniture online because u want to see it and touch it.

Sales person was excellent. Business person very helpful.

My husband and I love this place and had such a great experience here. We loved our sales rep Megan!!!!! Megan was incredible and so knowledgeable and helped us make the right decision in terms of financing as well. Megan was so quick too and didn’t not waste time helping us with all of our needs. Thank you so much! Cannot wait to buy more furniture here in the future

I have purchased several furniture items at Ashley on McNight Road. They are friendly, informative, go above and beyond. Reminds me of the old time personal customer service Ma & Pa stores who care about you. That's hard to find these days. The atmosphere there is just pleasant and welcoming.

Customer service in the store was amazing!

Was greeted at the door and taken care of quickly. Very friendly sales associate. I purchased a kitchen table & chairs set. Will be delivered in less than 2 weeks.

Thank you so much Steve for helping us today! We are going to love our chair, I just know it! We only buy our furniture with Ashley and will continue forever!

After looking at serval furniture stores, I’m glad I saved “the best for last”!! I finally found my table and had such an excellent salesman. This was the first store they helped me do whatever I wanted to find what I wanted!!! So excited to bring our table home!

All good! Nice showroom and helpful staff.

First off, the furniture at Ashley is absolutely gorgeous. I loved everything the store had on display. I purchased a coffee table set with the help of Diane S. She was very informative and efficient. I was in and out in no time. Looking forward to my new tables to be delivered!

Excellent as always. Thank you Richard Berdy. Great sales consultant.

David Identified the counter stools that I wanted, placed the order and scheduled a delivery date that we requested.

Extremely please with the experience

Had a great buying experience at this Ashley location! Our sales associate, Nate, was fantastic.

Victoria was a great help. She took a lot of time with me and got me what I wanted.

Craig Heistand was very helpful with me about requesting to see furniture I seen on line. He went as far as to look it up since I forgot my cellphone in car. He was very knowledgeable and professional when I was asking about mattress as well. I liked the fact he was patient with me making a decision on the furniture and mattress and he also has a great scents of humor. I got the furniture. Thanks Craig

Great experience. Every person on the floor was kind and helpful. I worked with Winston who made the entire process easy and enjoyable. No pressure sales. I would definitely go back! Thanks Winston!!!

The junkiest furniture I’ve ever purchased. The cushions on the sofa and loveseat don’t hold up and the side tables are garbage - the table leg broke on delivery and the delivery person said they fixed it, but we later found that evening the table leg was still broken. He Jerry rigged it! Will never buy Ashley brand again!

Steven Arnold was very helpful and efficient…

Everyone was polite an helpful thank you for that,

The sales representative was awesome ❤️

Nate F. helped us find the perfect sectional and ottoman for our living room! He was very patient and gave us space to explore the store and all of the options. He was also very helpful in answering all of our questions. We didn’t feel pressured to buy anything, but felt like Nate supported us in finding what we were looking for. Can’t wait for our new furniture to arrive!

Rachel was a huge help and wonderful to work with. We purchased the Caitbrook captain bed and she helped show us all our options and was very transparent with the pluses and minus of each piece. She even assisted with making sure we got the discounts available. Very pleasant shopping experience and we look forward to receiving our new bed.

We found our perfect room set within minutes. Megan was so helpful and friendly! Highly recommend ⭐️⭐️⭐️⭐️⭐️

Rachael and David were exceptionally helpful and patient. David helped us since Rachael was out sick. We highly recommend both David and Rachael.

Friendly, not pushy staff, quality furniture!

Friendly customer support very helpful and patient. A pleasure to shop there and lots of great deals.

Rachel at Ashley Furniture on Mcknight Rd was extremely helpful, knowledgeable and patient. Great selection, good labor day sale.

Professional knowledgeable and kind

Tim, our salesman and Lisa the store manager were wonderful to deal with. Left us time to look and then we’re there to help when we needed it.

Excellent service from Winston. What I needed was in stock and we were able to take it home with us. So happy!!

Very Very Good

Highly, highly recommend Rachel! She was superb! Efficient, personable and professional. Key at helping us find what we were looking for, getting all pertinent information about the products at the gallery/showroom, and processing our purchase. Whatever I need next, I’ll be going to Rachel to help me with it! M. Balta

Everything was great, Arlene was very nice and helpful

Nate has been helping me on a major project. He's amazing, very professional and always checking in to ensure we have what we need. Very pleased with his assistance.

Ashley provided a pleasant shopping experience for my husband and me, even though we aren't fans of shopping! David, our salesperson, was knowledgeable, attentive, and fun; he took the time to review our floorplan, listened to our goals, and provided multiple options for us. Many thanks! EDIT: The excellent purchase process was marred by a terrible delivery experience. Despite being clearly promoted as a "white glove" delivery, the two delivery workers seemed to be prepared to only leave the furniture on our front porch (subcontractors, from the looks of it -- their vehicle wasn't an Ashley branded truck). My husband removed our storm door himself with some help from them, using our tools to do so, allowing the furniture enough room to fit through the door and into our living room. Afterward, the workers said they were too busy to stay and replace the door. My husband talked with them for 10 minutes, resulting in some shouting, all over a task that would have taken three minutes in total if they'd just agreed to work together. But instead, they wasted 10 minutes telling him they didn't have time. My husband called the delivery dispatcher, who said that there wasn't anything they could do -- and then hung up on him. In the end, my husband replaced the door himself, which is a pretty difficult job to do without the help of a second set of hands. My husband refused to sign for the delivery, because it was not even close to what we'd been promised. Your showroom experience was flawless, but the delivery experience was bush league and very upsetting. Do better, Ashley.

Awesome service.

Tim was very helpful, and pointed us straight to a chair that fit my exact needs. He was patient while I decided between colors and rang me up promptly (and matched a cheaper price I found online)! It was an all around great experience.

Great service. Ordered chair and it arrived within a day. Very friendly and helpful. II would highly recommend Ashely.

Craig was great!

David knows the products well and made some great recommendations. His customer support is the type that brings you back to this store for your next project's purchase.

Liked the salesgirl. She was helpful and gave good suggestions.

Unfortunately, this store did not live up to honest business practices. My wife and I purchased a 'Flanninrook Twin House Bed Frame' from the clearance section for our child. We specifically asked if there were any issues with it, and we were assured that it was in perfect condition. However, when we tried to assemble it at home, we discovered that one piece was defective, preventing us from securing a screw properly. So, one side of the bed remains loose. It's disappointing not only that the defect wasn't disclosed, but that we were directly misled when we inquired about the item's condition. Very dissatisfied.

Go see Winston! Love Ashley's home store !!! Only place we will purchase our furniture!!!

Very friendly and helpful staff. My roommates and I worked with Rachel and she was great! She was very knowledgeable and helped us find a perfect couch for our space that was well within budget. 10/10 would shop again.

Jason and store manager went above and beyond to get me what I needed as I was in a furniture crunch. Thank you!

sales man very informational pleasant and caring. great jib

I was very happy with the service I received at Ashley Furiniture.

JoAnne, sales associate was wonderful in every way.

We had a very good experience. Nathaniel was very professional and helpful.

Helpful services!! 5 star

Winston! A huge shout out for your help on this odd situation order. You my man are the best. A pleasure and honor to do business with and meet your acquaintance . Thank you so much.

Joanne provided excellent customer service to me as I was looking for furniture for my small family room that was just newly remodeled. I buy all my furniture at Ashley Furniture and I am always highly satisfied..

Mark, our sales person, was knowledgeable, polite and patient with us. He is a great and accurate listener and gave us options to consider from the extensive inventory of Ashley interior furniture.

Staff were always available to assist but avoided hovering, showroom spacious and furniture displayed nicely with good lighting - big as an arena but without an industrial feel, amazing variety of furniture. Overall a pleasant positive shopping experience.

We got great service here. Arlene was very kind and knowledgeable. She helped us get the best deal and made sure we could get our furniture to our new place the same day we move in. A #1 service. Everyone was very kind here. Go get your furniture from Ashley on McKnight Rd;

I Shopped here & Purchased Everything I Needed for a New Apartment. I am Beyond Regretful that I Ever Stepped Foot into an Ashley's Spending more than 5K on ALL New Furniture! First the Bedroom Chest of Drawers came Damaged & I had to wait Weeks for a New one which Delayed my ability to Unpack. Second the Dresser was Broken, but the Delivery Team Insisted on the Drawer going in. That is until the first time I Opened the Drawer & the Dresser Collapsed causing another Weeks long Wait! Third, the TV Stand was ALL Nicked up because the Delivery Team didn't know how to Install the Fireplace Insert & Trying to Install it from the Front instead of doing it correctly from the Back! Causing yet another Weeks long wait for an Exchange which still isn't Perfect by any means. Fourth, I found a Tear in my Mattress undetermined as to How this happened, they had me Submit Pictures & Offered me a $90 Credit or an Even Exchange. That was a No Brainer, as I Chose an Even Exchange & waited even more Weeks for the Exchange! This Experience with Ashley's has been EXHAUSTING! I had No Idea that they are Affiliated with Levin's! That is until a Levin's Delivery Truck pulled into the Parking Lot of my Apartment Complex. IF I wanted Levin's Furniture, I would have Shopped @ Levin's in the First place! Then I was told by one of the Delivery person's that Ashley's is actually BIG LOT'S Knock Offs! I can't even Describe how DISAPPOINTED I am with Ashley's from Beginning to End! I Wish I could Return ALL of it @ this point partly because I Purchased a 5 Year Warranty that I'm told IF I don't use in 5 Years, I will be Refunded my Money for the Warranty! I am 71 Years Old & Highly Doubt I will Ever see the Warranty Money. A Top-Level Huge Mistake was Ever Walking into an Ashley's in the first place. I'm Stuck with a Bunch of Misfit Furniture that I'm Unhappy & Beyond Disappointed with! GO ANYWHERE ELSE, but my Suggestion would be to start with Big Lots!! Since Ashley's Furniture is actually BIG LOT'S Knock Offs!!!! Never Offered me a Nickle Off for ALL of the Inconvenience is Nonsense! They're ALL about the Money & Nothing matters but the Money because they will Inconvenience you until you actually give up! Update: Shortly after Posting this Review, I Received a Message. I Returned the Call & left a Message. Kelly Called me back & was very Apologetic & Sympathetic towards my situation & what I have been going thru. She is trying to Resolve the issues, has Scheduled a Tech to come out on 8/1 & said she will Follow Up with me once their Tech has completed his Visit. This is ALL very much Appreciated because I was really Feeling that no one really could have cared less until I talked to Kelly & @ least now, I Feel that they're willing to work with me to @ least try to Resolve some of the issues I've been having. Thank-You Kelly, I look forward to talking with you again after we see what the Tech that you have Scheduled has to say. I Appreciate your time & Genuine Concern.

Rachel was great. She allowed us to look at different items and also made sure she was available to answer any and all questions. We had interest in one chair that was a new arrival. Rachel did some research and found a better than marked price through price match. We were at 3 other stores and none of the sales people acted as if sales were not important. Sure happy we stopped at ASHLEY and were helped by Rachel. We purchased the chair. Good job folks. Don't see much of that type of service these days.

Winston was very helpful! Thank you!

Victoria was fantastic in helping us in making our selections. Would recommend her to anyone looking for quality furniture.

Victoria was nothing but amazing. She handled us and our toddler running around with such respect and explained everything to us

Excellent customer service; lots of options are available at this store! Mr. Jason Carper is the best!

Amazing experience! Winston went above and beyond to make the ordering process quick and easy. Will definitely use him again for future purchases.

Diane is as great to work with. Her personality made the sale.

Quick in and out for what I needed. In store was much better than online. David R was great to work with.

It was quick and easy. Tim was great to deal with. No high pressure. Huge showroom. Large selection. In stock furniture and quick delivery

This is my 3rd purchase from this store. The staff is very friendly and knowledgeable. The furniture from the first two purchases have held up great.

Salesman was very polite and wasn't hovering over us . Answered all of our questions... everyone was polite and cheerful.

Diane Stumpf is great! She truly cares and takes time and care with her customers. I highly recommend her and have bought several pieces of furniture from Ashley furniture stores over the years and they have all been great quality.

Steven was great today! We will definitely be back for more furniture soon!

Nathaniel Ferrick did an excellent job yesterday explaining and showing all the mechanics of the reclining sofa and chair. Resulting me placing an order today. He is a very good asset for Ashley. Marty

Would recommend 👌

It was perfect the lady that helped me Wes’s great

it was great

Steven was an exceptionally articulate and helpful salesperson. He walked me and my wife through every step of our room make over. I would highly recommend him and this store to all my friends.

The sales person went above and beyond to help me purchase the right recliner.

If you want a great shopping experience as for Winston. Knowledgeable and fun to work with. Made the process super quick and easy. Overall good experience and generally like the offerings at the Ashley Stores.

Maryanne was the salesperson we worked with and she was amazing! She pointed us in the direction of sofas that we might like and we did not feel pressured by her at all! We ultimately found a couch that we love! She allowed us to price match with online prices for everything and when I found a mistake on our invoice she fixed it immediately and was very apologetic. Great service, cannot wait to receive our new couch!

Our sales person, David, was informative and courteous, he helped make my purchase a pleasant experience! Robin Miller

Diane was very easy to work with and she was very knowledgeable about products

at the last minute I realized I needed to get a sofa as my grandson was coming to visit and I had just moved two weeks prior. Diane Stumph was waiting for me when I arrived at Ashley store. I had an idea in my mind what I needed, and Diane took me to the exact sofa that fit in my needs. In very short order I walked out of the store with a shipping date that fit my needs. Excellent service in a short period of time. I would recommend Ashley furniture to everyone

Good selection of items I was looking for. Was disappointed they wouldn't deliver a clearance item along with other items I purchased.

I was very disappointed with my sales agent. They’re 2 prices, one the store price the other on-line price. . If I hadn’t checked the internet price I would have paid 350 over internet price. Also internet showed free delivery but was charged delivery fee. I felt that if they had my best interest I would have gotten the internet price. From now on I will purchase online.

Arlene was wonderful. She was so patient with us as we tried to make a decision. The store has such a large assortment of furniture it was hard to decide. We love the table and chairs we picked out.

Great store with a huge selection. If you're shopping here ask for Jason.

I was there about an hour ago and I'm extremely disappointed with your store. I drove almost an hour to see your furniture and immediately upon walking in the lady with red hair started harassing me. I said "I'm just looking" and instead of letting me look she followed me again and said "I'm going to tell you how the store is set up" ..i said thank you and she said yet again " what are you looking for that I can show you" I stated again "I'm just looking" and she said if I had any questions to let her know. Not even five minutes later when I was looking at a couch with my boyfriend and our son and she came up again and said she just wanted to help us. I yet again reiterated " I AM JUST LOOKING ". My son is autistic and was being difficult so my boyfriend took him to our car while I continued looking. I was over by the mattresses and she once again approached me asking if I was looking for mattresses too. At that point I said "yes" and she said here I'll show you some" I was so uncomfortable with the fact that even after I multiple times said I was just looking around that I said I was going to go to the car to have my boyfriend come in and just left. Your store had a few couches I was interested in and would have considered purchasing but i will not be returning back to purchase it. I understand they make commission but when someone states multiple times they just want to look and you won't let them and keep approaching them every 5 minutes it's disrespectful. I can't be the only person who wants to look look around and sit on different couches to find out what they want without a sales associate standing there harassing them.

Always a pleasant experience and selection

Tim was an amazing help and made the process very smooth and authentic. He was kind, patient and genuine and we appreciated the service very much. Thank you!

Are sales rep Meggan was fantastic she made it a fantastic experience she was awesome 👏

This is the second piece of furniture I have ordered for delivery from the same store in Pittsburgh and I couldn't be more pleased! Polite, fast, informative delivery crew. The sofa bed is very nice and quality made!

Megan is amazing! Megan was very patient while I chose the perfect living room set! Thanks Megan definitely coming back!

Our experience at the McKnight Ashley was very pleasant. Diane listened calmly to what my wife needed and directed us to a few choices. We didn’t really go in with the intention to make a purchase, but the deals that day were too good to pass up. Kudos to Diane for her patience and understanding as my wife and I talked through our needs.

Salesperson, Megan Horn, was professional, knowledgeable, patient, and very helpful with a no pressure approach. I really appreciated that from a salesperson.

Richard berdy helped me in finding a great deal

A good store and lots of furniture to look at.

John was great to work with…so helpful in helping us make a decision on a recliner.

Richard Berdy helped me find a mattress for a guest room. He listened to what I needed and what I didn't and led me to the perfect item that was well within my budget. He was knowledgable and after we completed the sale we walked the store so I could get some ideas on other furniture we will need within the next 6-12 months. I will seek out Richard next time I'm ready to buy from Ashley.

Victoria was fantastic! She was genuinely pleasant and helpful. We were able to find exactly what we were looking for and Ashley Furniture Outlet definitely has some good deals! We will absolutely be returning to the store in the near future.

I was very pleased with my salesman. He took his time with me and was b ery patient and kind and took his time in helping get what I was looking for. He's a great salesman. Ashley needs to keep this guy.

I found everything that I wanted and more. They have beautiful items. My furniture specialist and salesman, Steven Arnold, was absolutely wonderful and of great help. He offered advise and helped me pick between difficult choices based on whats best. He was also very patient and professional.

Our salesperson, Diane was amazing. She was so helpful.

Walked in and was immediately greeted by the staff :) Nate was very friendly and he helped me pick out the perfect dining set right away. And got me a great deal! I definitely recommend going into the store - I was looking for dining sets online for a long time and could never settle on anything because I couldn’t tell if the quality matched the price or if the size was right. Going in person helped me find the perfect table in less than 5 minutes, and talking to the staff was super helpful.

Joann was wonderful and very understanding. I just couldn't make up my mind. She was very patient I'm older and needed that. SHE WAS GREAT you should have more employees like her. Thank You. Florence Stipetich

My wife and I recently purchased a living room set from David at the McKnight Rd location. He was professional, kind, and knowledgeable about the many products they have at this location. Most importantly he wasn't pushy or demanding like some sales representatives are in today's high stress environment. We will return again soon to work with on a new dining room set. Thanks, David!

Craig did a great job as usual.

Victoria was a very nice person very knowledgeable about the furniture they have she was very polite and kind made us feel great anyone who needs furniture of any kind go to Ashly furniture and ask for Victoria you won’t be disappointed at all

Mrs. Arlene Sabatini-Hughes treated me like family she always goes above and beyond for her clients her attention to detail is outstanding truly one of the only and best reasons I retuned to Ashley furniture store she is old fashioned to value and care for her customers I appreciate this opportunity to give her 5/5 stars and I recommend Ashely furniture store to anyone who is looking to add to their collection wish I could give Arlene more stars got a costumer for life lucky grateful and blessed LL

This place was great! Tim was very very helpful and everyone was so nice!

Ashley's was great to me and my fiance. We got a great deal on a sectional, ottoman, and a mattress. We worked directly with Dianne Stumpf the whole time and she was great! From beginning to end. She wasn't pushing us with sales and simply wanted us to have a good experience. Would buy from Ashley's again even though I live about 40 minutes away.

Great place to deal with. Instead of high pressure sales people, they actually want to help and work with you. Nice experience.

Craig was very helpful and attentive in our search for new furniture. Definitely would come back again.

I can't explain how great of an experience my wife and I had buying furniture for our new home thanks to Nate's help. He was attentive, helpful, knowledgeable, and made sure everything we wanted was available in a reasonable time frame. Thank you Nate!

Great variety of pieces and styles for any budget. Steve was great to work with as well.

Steven Arnold was such a great help and provided excellent customer service at our visit and purchase of dining table for my sister.

She was very helpful

Winston was awesome

The product are good.Megan was so approachable and she answered nice when we had a questioned.

Great customer service and purchase was quick and easy. Furniture was delivered seamlessly within a few days by a professional, polite team.

Very good experience. Very knowledgeable staff. I was impressed

David the manager went over and above to help me with an exchange. Mark sales person was very gracious and helpful , even though he wasn’t making a commission on the sell. Melanie was super with all the paperwork. Wasn’t a normal transaction. Kudos to the team! Thank you !

Very nice quality of furniture at very reasonable prices. I don't usually like going to furniture stores. But this was a good experience. Knowledgeable staff and no real pressure or upselling. Thank you.

Great customer service with professional conversation

I was very happy with Victoria at the McKnight Rd store. She was a pleasure to deal with. Thanks Victoria!

We arrived late in the evening intending to simply look at what we thought we would buy. We had researched outdoor furniture and it appeared Ashley had just what we wanted. We needed to see it and touch it before committing so much money as we are in need of quite a few pieces. We worked with Arlene Hughes both over the phone and then last evening at the store. Arlene was great! She was patient and extremely helpful in ensuring we going to be happy with what we were buying. Unfortunately, because we went so late in the evening Arlene had to stay after closing hours to help us as we decided to make the purchase. Again, Arlene couldn’t have been more helpful and pleasant to work with. If you are looking for outdoor furniture I highly recommend the quality of what Ashley has in inventory and the quality of Arlene Hughes to ensure you are a happy customer when you leave!!!

I went to the Ashley store on McKnight Road. Tim Secreto was my salesperson. He was very helpful and professional. I bought my adjustable queen size mattress on the spot. I was very impressed with the selections they had. I can't wait to get my new bed!!!!

Steven was very helpful and we were very satisfied with our visit and purchase. Thank you

Our trip to Ashley's was a very pleasant experience. The salesman Richard was very helpful. He is very knowledgeable, and very friendly to work with. We look forward to returning to Ashley's for any future furniture needs.

Great and friendly customer service and furniture is super nice and very reasonable

Richard is our guy! He made a normally tedious experience very pleasant. From the moment we walked in the store, he met us with a warm greeting. Once he understood our purpose for coming in, he was the perfect mix of attentive yet gave us space to wander. If you have any furniture needs, ask for Richard!

Rachel, was very professional and wanted to discover my furniture needs. Very helpful. Very courteous. I’m grateful for the service that she provided. I can’t wait to get my purchases delivered.

Our experience today at Ashley was in a word excellent. We were at 2 other furniture stores prior to arriving at Ashley. Tim greeted us and asked us what we were shopping for. Gave us some brief directions on which way to go and told us to reach out with questions. There was never a moment of pressure or “push to sell” feeling. He came back to check on us several minutes later and we asked questions. He was helpful, knowledgeable and friendly. We expressed our desire to start the purchase process and not complete it today and he agreeably helped us with that process. Out of the 3 places we shopped today our experience at Ashley with Tim was by far the best. I will absolutely recommend Ashely to family and friends and most assuredly send them in Tim’s direction. Thank you so much for such a pleasant experience!

Great experience at Ashley Home Furniture!

Received great servce. Very reasonable prices. Good store

Ordered a chair on line having it delivered on May 29th. My friend has the same chair looking forward to getting it.

Easy shopping and buying experience. Our salesperson Winston didn't follow us around or bother us with annoyong sales people questions. He answered all our questions and was extremely knowledgeable and thorough. Overall 5 stars for Winston!

Found what I wanted very quickly in there showroom tim helped me with all my questions

Explain about the products very well. Quick response to customer about the products delivery details.

I had a great experience at Ashley Furniture. I came to spend money on exactly what I wanted. My sales person Mary Ann was very pleasant, kind, great to talk to, very experienced and knowledgeable about the furniture. I love the choices I made. The quality of the furniture is very, very good. The 5 year warranty was an excellent bonus. Mary Ann walked my daughter and I through everything that we purchased. I would recommend Ashley Furniture to my family and friends. Sales woman Mary Ann in my book is 5 stars.

Joanna was wonderful and very patient.

Really nice walk browsing thru the store and found power recliner I wanted right away. Sales associate was helpful and not intrusive while looking. Check out and delivery set up was super quick.

Our salesman, Winston, was a kind, and knowledgeable person.

Diane was very Knowle Ible and answered all of our questions and concerns. She never tried to presser us into buying something more expensive. It was a pleasure dealing with her .

Great experience! We got the perfect furniture set for our new home. After looking at a few options, we quickly realized we weren’t exactly sure what we were looking for, but David helped us to narrow down our search and pointed us to a few great options while being incredibly friendly and personable. David also arranged a tricky out-of-town delivery for us. This store will be at the top of our list for future furniture needs!

Richard was helpful and quick, arranged for speedy delivery as well.

Found exactly what we were looking for. Lovely sales lady was wonderful, helpful and not pushy.

David was fantastic. Can't speak highly enough of him. I'm not one for furniture stores as I'm not about being sold on a product. He let me do what I wanted without interrupting my shopping experience. And then he guided us through the process. Loved him.

We entered planning to look at a new couch for our living room. Winston greeted us and was friendly and unobtrusive as we browsed. I greatly appreciated him letting us look on our own to our content, checking in occasionally to see if we were alright. That made it a pleasant experience, and we decided to look at a new bed as a result. We ended up purchasing both, and a great deal of the reason why was the way Winston and his coworkers looked after us, answered our questions, and were not pushy in any way. We felt comfortable with all of our options, and Winston did a marvelous job of explaining everything to us clearly and until we were comfortable with it. Our pieces were delivered yesterday and look exactly as we'd hoped. The delivery was professional and friendly, with excellent communication while they were en route. They were kind to my wife and my dog, worked quickly, and didn't leave until everything was as we expected. All around, this was a 5-star experience, and I additionally feel like we got excellent value for our dollar in the quality of the product and the experience of the sale and delivery.

nice place and I like the salesperson does not hound you ever second like Levin

Thanks so much Winston for your help! I was able to order what I needed and schedule delivery even though I was in another state! Very friendly and gave me all of the options available for the sectional we wanted!

Sick and Tired of the harassing sales staff. I walked in to look at clearance options, and I have been there before and knew where it was. The woman at the door, Marianne I believe her name was, greeted me and then would not leave me alone. I told her respectfully that I did not need her help, that I just wanted to browse. She would not accept that and kept prying at personal details. She NEEDED to know what type of furniture I was looking for, why I needed it, and how much I wanted to spend. Legitimately the worst type of helicopter sales staff I’ve ever seen. Likely will not return if that is how I will be treated.

Megan was so incredibly friendly and helpful. After I spent several frustrating days of trying to order a sofa for my daughter through corporate, she was able to help me place the order and arrange quick delivery and set up. Will be returning for my future furniture needs in the Pittsburgh area. Thank you Megan!

Excellent service! Jason was excellent ..very professional and knowledgeable! Great experience!

The customer service I received today was above and beyond top tier. Megan was very patient, and driven to get me exactly what I was looking for. I will be a returning customer because of the level care and professionalism.

Hello, I've been to Ashley store many times and they have always been very kind but this time I've met a very nice agent who take care of us to exactly what our needs were and also getting the couch that we needed at the measurement that we needed for our house without over trying to sell us anything that we don't need. Now me and my wife did shop around for a long time looking for a couch such as going from Bob Furniture to Levins and also Value City but the reason why you came back to Ashley store is because the agent was so kind enough to work out a special promo for us which was better than any of the other stores and also the kindness that was shown to us throughout the whole process I would definitely recommend my family and friends to at least take a look at Ashley Furniture due to the fact that they are very nice selection and also very kind agents who are helping us. Out Agent was so so so nice and helpful and her name is: Victoria Scoumis. Please show some love by asking for her. Thank You Victoria!!!🙏🙏

Rachel Hass was the perfect sales associate. Not to clingy but attentive.

I ordered on line. A daybed and trundle set. The shipment got mixed up and there was a delay in one of the parts. I was able to get updates whenever I reached out to them. The replacement was shipped out promptly. My suggestion - The updates, which were available, which I got when I called them could have been sent by them to me proactively. Lastly, the quality of the items ordered as well as the instructions to assemble were excellent.

Victoria was absolutely wonderful !! Would definitely deal with her the next time we shop there !! Thank you !!!

I traveled from the South Hills of Pittsburgh to check out the furniture selection at Ashley’s. Upon entering I instantly felt welcomed and was greeted by various employees. I ended up working with Steven who is wonderful! He took the time to understand my vision and answered my many questions along the way. Steven is extremely knowledgeable about the furniture that Ashley’s offers and he has a great eye for concept and design. Overall my experience was a 10/10!

Victoria was wonderful, personable and very helpful. I got exactly what I wanted

From start to finish this was an excellent experience! Megan was my sales rep and did an amazing job showing me the items I wanted to look at as well as any options that could also work. She explained the delivery process very well too! Delivery was quick and efficient and very professional while being on time.

Easy enough to make a purchase. Rachel was very helpful and knowledgeable about the products in the store.

Great all around customer service staff and delivery! We got the premium coverage on our couch and when a spring broke we thought it could hopefully be repaired. They said we were within warranty but couldn't get the parts and offered credit or cash. We chose the credit because we love the products there. Ask for Rachel, she's the best! Gives you plenty of space & time, finds the best in your price range, explains coverages/discounts well, and understands concerns about pets! Plus the delivery service they use is great, they really care about your house and clean up all the packaging in a quickly & efficiently.

Wonderful service so far. Loved the things we bought

Thank you so much for your attention to us. The lady was very patient with me and my restless daughter.

My husband and I were welcomed immediately, treated well, and listened to when we were explaining what we were looking for. Victoria was awesome and madder it easy for us to choose to come back to finalize our purchase. The majority of the staff got involved! We had a great time spending our money!

I was greeted nicely upon entering the store, but was not haunted or trailed. I was asked what I was interested in but was given the option of browsing alone if I chose. The woman, Victoria, found me later and asked how I was making out, and when I had some questions, she was immediately helpful. When she understood my desires she personally brought me to items that were very similar to what I was looking for. We came to a meeting of the minds because of her knowledge and help. I bought three items because of Victoria's attention. She was lovely.

We bought a Queen mattress from David Roman today. His knowledge and expertise are unmatched. We won’t buy from anyone else.

Worked with the best sales person I ever came across. Winston at the Ashley store on McKnight Road was pleasant, professional and easy to deal with. If you shop there, ask for Winston

No pressure. Assistance when needed. Great selection and staff was quite helpful.

Excellent service from Brandon

Excellent

Richard W was very courteous and helpful . I would definitely recommend shopping here.

Richard was very pleasant and accommodative in answering all of our questions. He was patient in helping us decide on different sizes and color of rugs. He made finalizing the purchase a breeze. Thanks Richard!!

The representative was very knowledgeable and helpful

Quick and fast service. I came in knowing exactly what I wanted and out in less than 20 minutes

i had a wonderful experience at Ashley! everyone was very helpful and honest, and i highly recommend :)

Richard was amazing. He provided options, space, conversation and patience to make this a pleasant experience. We left with everything we needed ready to be picked up. He went above and beyond to find matching pieces. His manager was pleasant too.

Terrific experience shopping and purchasing from Ashley on McKnight Rd. Lots of options to choose from in a variety of colors. Craig helped us find what we were looking for in a combination that worked well for our space. He also gave us the space we needed to make our decisions. We could not be happier with the value and the experience overall.

Everything went smoothly & everyone was very helpful

Great experience buying my second couch from Ashley’s Furniture. Great selection and knowledgeable staff. Top notch.

Winston met all my accommodations with knowledge, patience and cost effectiveness!! Ashley furniture has so many options and space it can be overwhelming. I got all my airbnb needs met with great customer service and a financial plan to make it a smooth transition with awesome furniture to go with it!!

Joann was exceptional at showing me just what I wanted for our living room furniture! She was very knowledgeable and professional about the products, did not pressure me, and put me at ease. Joann was great and I would recommend her services to anyone who shops at Ashley furniture! Satisfied customer

My experience with employee Timothy Secreto was absolutely amazing. Timothy was professional, friendly, and knowledgeable-he even stayed after hours to assist me. Thank you Timothy for making my furniture shopping a success.

Great selection. The prices are reasonable. Joanne was a great help and made the buying process a breeze.

Excellent as always. Rachel is as personable as she is professional. Always a tremendous experience.

Craig heistand was a phenomenal salesman, patient and not over bearing. My fiancé and I explained what we were looking for and he helped to the best of his ability. Great shopping experience all in all. Highly recommend this location.

I can’t say enough great things about this store and Megan that helped me today! I knew what I was looking for and was so over couch shopping I told her what I had in mind and she nailed it right off the jump showing me 3 sectionals that were exactly what I was looking for! Megan was so knowledgeable all of the furniture and went above and beyond to check measurements for me and most importantly availability as I was on a time crunch! She was so easy to talk to and I didn’t feel like I was being sold something the whole time which can be added stress when you are trying to make a decision! I live 40 minutes from this store and I would drive it any day of the week to work with Megan again it was truly a pleasure and easy process she knows her stuff from the fine print, price matching, and more! Thank you so much!!!

Sales person Diane S. was very helpful showing me the furniture items I requested specific to color, fabric, style and cost. Diane was able to show me several furniture pieces that met my criteria and her knowledge of the furniture location within the store also very helpful! It’s a very large store so you can easily spend an hour walking around shopping for furniture ideas. The process was easy, I had several furniture options to choose which met my criteria and I am happy with the furniture style, quality and cost. No buyer’s remorse,,

Steven was so amazing and so helpful! 10/10 recommend asking for him when you go!

Winston, my salesman was superb. Knowledgeable, gregarious and kind. Very acquainted with Ashley's products. Made buying easy! My wife and I are greatful.

Walked in described what I was talking about I seen online asked if they had it in store and the product looked better in person than online. The clerk was very knowledgeable and knew what I was talking about by the description. Waiting on my purchase to arrive

Less than three years ago I made a large purchase in this store, a living room set, a bedroom set with a king size bed and its respective mattress, Beautyrest brand, I went to the store because this mattress, which was supposed to have a 10-year warranty, is totally crafted, it has a pillow top that has enormous gaps, almost channels, making sleeping on it cause back pain to an unbearable point. They told us that we should send the claim to obtain a credit for a new mattress, however today I received a response saying that they could not continue with the claim due to “excessive stains” and that they would not accept a new claim for this mattress, also they “advised me” how to put my mattress to good use by placing it on a good base. Since the day we bought it we have used it with a protector, on the basis that the bed we bought from them comes with, so it is evident that they are grabbing any excuse not to change the mattress, the 10-year warranty is a deception for me, it is a shame that a store that is not economical sells products that are defective and that even though they are not their brand, they are not able to process the claim when it is evident that they have manufacturing defects. Very disappointed in this response.

I was really pleased with me experience. My salesman Richard kept tabs but wasn't hovering. Let us make our decision and answered all questions. Richard gave us all the information for us to make a good decision.

Victoria was great! She was helpful, kind and not pushy. She was very transparent and got us a great deal

It was a good experience. I found the dining room set I was looking for and it was a great price.

The salesperson maryann was very professional and nice!and the store was very welcoming to our austic son as well.also we purchased a new comfortable 2piece sectional!

Great service and great quality of furniture. Highly recommended 👌

We went in 30 minutes before close after visiting 2 other stores looking for a new bed. We were met by a super nice saleswoman that gave us the opportunity to walk around casually even though it was so close to closing time. She was extremely helpful and very personable making the buying experience really easy and stress free. The showroom was really nicely put together and didn’t make you feel overwhelmed with the amount of choices. We will definitely be returning in the future for our next furniture purchase.

Rich B. was phenomenal to deal with. Matched pricing, great deal on shipping, etc. Highly recommend!

Arlene was wonderful. Showed us exactly what we were looking for after going to 3 other furniture stores. Had everything down to the dimensions, material, and pricing. Terrific experience all around.

Great service

Our sales representative was excellent and very helpful. She helped us find exactly what we were looking for. I highly recommend Ashley Furniture and ask for Rachel!

I worked with Arlene at Ashley Furniture on McKnight Road and she was great to work with! I had to bring two of my children with me and she was patient and helpful with them! She was knowledgeable about the furniture I was purchasing and she made sure to get me the best price. I actually went in last week and met her and worked with her then and she was kind enough to email me my quote for my furniture and then wait for me to come back in to purchase it. I will definitely be back to order more furniture! Thank you Arlene!

Richard our salesman was very helpful and we found the exact sofa we’ve been looking for for months.

Richard Berdy was very professional and knowledgable. He was patient with me as I wandered around. He was available when I was ready to make my purchase.

Megan was the absolute best to work with she helped us pick the perfect furniture for our new home

Megan was a very nice, and helful sales woman

Joann was wonderful to work with. She made buying furniture for my first home so easy. She went the extra mile! The Ross location also had a ton of options on the floor to choose from!

Winston (Pittsburgh store) was incredible. Gave me space to narrow down what I was interested in, and helped me get the most for my money by comparing prices online. That, combined with their 12 months no interest made this experience a no brainer.

I went to the Ashley furniture on McKnight road in Pennsylvania and i couldn’t have asked for a better experience salesman Steven Arnold was amazing and made process so easy for ordering!

I visited the store on a busy Saturday and I was promptly greeted by Nate F. who helped me find the perfect accent piece for my living room. He was polite, knowledgeable, and efficient! 10/10 !!

I was greeted very professionally. Nice raychell took my order explained everything that I needed to know before my order arrives. It was a very good experience.

I purchased a recliner from Rachel and she made the process smooth and simple. That same night I decided that I wanted a different color and the next morning I called the store and a sales associate Informed me that Rachel was off and asked me if she could assist me. I told her my situation and she looked up my order and changed my order. She made this experience so stress free and easy. She was super friendly and helpful (so was Rachel) I thought I was going to have to drive back to the store to take care of this and was so glad they were able to do it over the phone.

Joann was very helpful and not pushy. Nice to work with.

Greg is the best. Wide variety, huge store!

Fast, efficient service. Disappointed that some of the things I found online weren't available in the store but they did price match the online price and delivery was the cheapest of any store I shopped at. Looking forward to my new sofa.

Our sales associate was wonderful . Very helpful

Very good

When you first walk in you get bombarded with employees asking if you need help but a nice gentleman named Richard helped me and it was very smooth. Only 4 stars because of the constant nagging by the other employees.

Fantastic service, Our salesman Richard Berdy went above and beyond for us and was extremely helpful!

Steven was awesome and we really appreciated all of his help getting our daughter a new bed and a new couch for our new home!

I bought a table from online. Tim was so helpful and courteous in processing my order over the phone. I had to drive to the warehouse to pick it up as I needed the table promptly. He advised me to call an hour ahead. I did so and the warehouse was ready for me when I arrived. Very happy with the table!

Very helpful staff!

Great job by Richard

Had a great experience with Ashley. Walked in, was instanlty greated by Richard. He was very helpful and knowledgeable about what they had to offer and helped me find my couch!

We stopped in Ashley furniture on McKnight Road to look for an ottoman and found what we wanted and then we purchased a mattress also! My wife and I were very pleased with the whole experience.Everyone in the in this store was very friendly and helpful especially Brandon our sales person.

Richard W was my Furniture Specialist at Ashley's Homestore and he was very attentive,patient and kind. He made my experience pleasant when I was becoming frustrated. I am very satisfied with my selection and I felt welcomed by the other Furniture Specialist as well.

So far so good. Stopped at store yesterday to look at particular couch, Arlene helped me out and took my information. She gave me copy of total cost with her number on it. I had to see if it fit first. Next day called back number and she contacted me shortly after. Took card number, explained everything and I should be getting a couch in about a week. What happens next, remains to be seen…

My wife and I bought a bed frame, paid in full cash. We were told it would take 1 month to get. That was a lie, then my wife called & the told her the headboard was done they were waiting on the rails to be completed, that was another lie. Then she called again, they told her the headboard & the rails weren't completed & they were waiting on that. That was a lie. Then they blamed it on shipping. Said they would sent us out a temp bed frame. We waited 3 days for 2 guys to deliver a bed frame in a small box. They put it together in less than 10 minutes. The guys also said they have a lot of these at the store. My wife could've went there & picked it up & we could've had it together that night. Instead, we waited 3 days. We aren't getting our bed frame until March. Last piece of funiture we are buying from Ashley. Not very happy Ashley furniture customers. Never again.

I had planned to visit this store later this month but ended going today. Tom was my salesperson and he was extremely personable and helpful. No pressure tactics. I have difficulty moving around and thankfully they had a wheelchair available. Tim even pushed me to look at other items. All in all I left the store feeling very satisfied with my purchase and will probably go back once I’m settled in my new place and know what I need. I also witnessed other salespeople going out of their way to assist other customers. Great experience.

The guy we had was very nice, very professional and answered all questions asked. He even stayed past closing time to make the deal!!!

Very good experience! Representative was extremely helpful. David R. No pressure! Asked me what I was looking for. Really helped me make a decision. I took advantage of the Presidents Day Sale. He arranged for the delivery in 2 weeks. Ask for David R if you go to Ashley.

I was amazed at how seamlessly I was able to pick out a piece of furniture for a friend. Steve was my salesperson and he never once pushed me into purchasing anything. He took the time to tell me how things would be delivered in the cost for everything. I found the perfect love seat for my friend, paid for it and I think my whole time in that store was maybe 25 minutes. I would definitely go back there if I were looking for any other furniture.

Nice furniture

Tim was our salesperson at Ashley Furniture and he is terrific. Very personable and knows the products.

David was very knowledgeable, helpful and friendly! Give him a raise!

Great experience. Rachel was very helpful in choosing the right furniture for me.

Great friendly service! Thanks Richard!

Lamont was amazing. Laid back and good listener. Vey professional.

Went in on 3 different occasions to purchase a living room and area rug. Unfortunately we found the same sectional online for hundreds cheaper but we did buy the carpet there. The second salesperson was a little too much but the 1st and 3rd visit was fine. They do have a side selection and my carpet was delivered earlier than expected.

Steven has been wonderful with helping me find beautiful bedroom furniture! I would absolutely recommend him to anyone!

Sales associate Rachel was excellent! She was very knowledgeable about all the products and helped me pick a sectional that is perfect for me. I loved working with her!

Great service! Mary Ann, was incredibly helpful, kind and informative.

Walked in, found what we were looking for immediately, and a friendly store associate named Craig helped us out. We were in and out in 15 minutes flat.

I had a lovely experience recently at Ashley furniture joan is very helpful and kind I would recommend This store, very highly if you are in need of some new furniture!!!!

Great prices and furniture quality. Rachel was great, thanks you.

I gave this store a 5 because I love my furniture! But called to speak to our sales lady to buy more furniture. Never returned my call.

The sales staff was very helpful and friendly

Everything was great! We worked with Steven who was amazing and helped us find exactly what we were looking for!

Such a great place, 1st time here, as soon as we walked in the store Tiffini greated us with a smile and was so cheerful and no pressure, she was so helpful and directed us to exactly what we were looking for. They have a Cafe Bar in the back that you can take advantage of for free, how nice! We found exactly what we wanted in the price range we had in mind. I will definitely return for future purchases. I highly recommend this store and if you're lucky you will get Tiffini to help you. We were very happy with our experience at BOB'S

We walked into the big Ashley Furniture Store on McKnight Road. We were immediately welcomed by Diane Stumpf. She was so calm & knowledgeable about the inventory, she took us right to the couch & loveseat we were looking for. The price was excellent & purchasing was painless! I totally recommend Ashley! Ask for Diane Stumpf! She is awesome!

Megan was very knowledgeable and very likea ke. She was very generous on the price and I appreciate that

Our salesman Winston greeted us at the door and gave a brief introduction to the store. The selection of furniture was great and Winston stayed nearby without being overwhelming or pushy. We found a sectional and the rest of the purchasing process was very simple

Found the perfect couch. MaryAnne was super patient and helpful! Thank you for a great experience.

I am not a shopper. I do not like shopping. The experience was relaxing. Salesperson was not pushy. Sofas I purchased were comfortable. Price was good. Ability to pay off in 12 months without interest made it easier. I cannot give a good reason why 4 stars instead of 5 stars. Perhaps because I do not like shopping.

Customer service is the best! Friendly! Helpful! We’ve returned now twice for furniture and both times have been great! I strongly recommend Megan! She was great!

Arlene was wonderful and very helpful. We Have had an excellent experience so far . Thank you!

Professional, friendly and knowledgeable service led to the purchase of a couch, reclining chair and a mattress set. Well done Joann.

I am happy with my experience. I did not feel pressured. The sales associate agreed to price match when I found a better price. It was easy and hassle free.

Excellent staff and customer service

Salesman was amazing!

Winston McKeever was very professional and well educated about the items we purchased. He took the time to address all of my questions and made me feel confident with my purchase. Winston is an asset to Your company. Lord willing I will be a return client.

Nate was absolutely awesome!! He listened to what I wanted and offered great suggestions and insight. He was super accommodating and couldn’t have been nicer!! Highly recommend!! Great experience!!

Me and my wife were so pleased with Tim. He made our furniture purchasing experience so easy and quick. Great job, all staff were nice as well.

Excellent, friendly, knowledgeable service person Rachel

Richard was our initial rep and was very informative and knowledgeable about the product we were looking for. At the purchase time, Richard was not available and Tim was equally as helpful!

Customer service was tops! Nat even came in on his day off when I signed/payed for the furniture. Awesome selection. Prices were below others for the same quality.

Very good experience Winston did a great job.

Steven A. at the McKnight Road location is incredible!!!! He was so welcoming, very knowledgeable, trustworthy and not pushy at all. I trusted him within the first couple minutes of our conversation. He was extremely thorough, made sure I truly understood everything, and I could tell that he genuinely cared about working with me and helping me. I will go back to this location time and time again as long as he is there, cannot say enough good things. Best experience!

I purchased two recliners around November 1. They have both broke because according to the store repair man that came to fix them, that the chairs were no put together correctly. It is now January 21 and they are not fixed. We are waiting for new motors?????. How long should I be waiting. The one broke almost immediately. The other took longer to not work. They are electric recliners. The sales person could care less about the problem. She got her sale.

Excellent experience. Got exactly what we wanted, great price. What was that salesman name?Brandon is top Notch!!!!!!!

David was our sales person and he was awesome! Wasn’t like other sales people we came across at a different store. He let us look around and then was there when we had questions. Also was not pushy and trying to get us to purchase something that wasn’t right for us. David was very knowledgeable and answered our endless questions and gave us recommendations that were in our price range and ultimately found the perfect table for us! I will definitely be back in the future for anymore of my furniture needs!

Rachel was the one that took care of us on McKnight Road. She was very patient, friendly, and very helpful with my husband and me. I would highly recommend her to everyone. Thank You, Rachel. Now I cannot wait to receive everything.

Joanne was my sales person. We love her. Joanne never rushes us. She knows her product. She is one of the best sales lady around. We will continue buying from Joanne in the future. Mike and Dee M.

Very friendly knowledgeable staff.

Very good customer care.

Store was well stocked, salesperson was helpful without being overbearing

Great experience in the store today! The salesman Steven Arnold was very attentive and super professional. We had bought a mattress that wasn't good for us. It caused us back pain. Today we were able to make an excellent exchange. He showed us other great options until we found our favorite! We highly recommend him at the store in Pittsburgh. Thank you so much!

I had the pleasure of having Steven today. Who was very customer service friendly and inviting. I’ve been a customer for some years now and every time I go into this location it’s been a great experience. Thank you for always going above and beyond every time . From the moment we walk in with an instant greeting and smile from checking out. The staff here are pleasant and extremely helpful.

sales person Rachel was very helpful very considered not pushy found what I needed overall excellent service

Sales rep was funny and very helpful!

Craig was a super salesman. I just needed one more table to add to the living room set I had previouly purchased at Ashley. He was quick, attentive and very polite. I'll continue to shop at Ashley Store's for any furniture I may need in the future.

We purchased a dining set approximately 2 yrs ago, and also got the extended warranty offered. We recently noticed a area on our table that had cluster of areas bubbling up, upon calling, 1. They conveniently couldn't find our account, but finally got that resolved 2. I filled out requsted form a and emailed that and pictures to warranty service. Well we just got a callback telling us it's not covered under warranty because we don't know what caused the issue. Believe me if I knew, I would have stated it. It's absolutely disappointing that they don't honor warrenty (I have a copy of ours, and it states all damage except from pets is covered), but yet they have no problem pushing you to purchase one and taking your money. So buyer beware, do your research before making any purchases from here or Levin furniture who owns Ashley's. We will no longer give them our business.

Excellent service

Arlene was amazing. She went above & beyond helping us find our couch. She even took the time to measure things with us to make sure they’d fit. She even helped us figure out an issues after our delivery with the couch. Highly recommend seeing her if you are going to Ashley for furniture.

Megan was our salesperson. Very knowledgeable and listened to what I wanted. I will be going to her for all my furniture needs!

The salesperson (Nate) at the McKnight Road Pittsburgh store was extremely helpful and knew exactly what I needed for my 94 year old mother. He made things so simple. The pricing was great. I shopped the year end sale. Haven't received the product yet but the quality of the furniture looked very nice in the store.

We pretty much furnished all our new house here. Richard Brady is a pretty cool guy.

Diane was awesome! She was helpful and patient with us. We will definitely return and we will ask for Diane!

The sales lady was awesome. She was so patient with me trying to make a decision. There was a wide variety of choices to choose from.

Salesman was an awesome fella ! Ty so much

I cannot recommend Ashley Furniture, and Arlene in particular, enough! Arlene was incredibly friendly and full of suggestions and helped me find the perfect furniture set! I will definitely going back for future furniture needs.

We worked with Richard B who made us feel relaxed and comfortable. He greeted us right away and gave us space/time to look around and test out all of the couches. He didn’t pressure or make us feel rushed. Richard also directed us to a mattress with efficiency.

Craig H. was our salesman yesterday at the North Hills store and he was wonderful! I have had a few experiences with other sales people (not specific to this store) that were pushy and followed us around all day. Craig was great! He kept checking in on us, but also let us have time to look around alone. Thanks for the great experience, Craig!

Megan was absolutely wonderful to work with.

Winston was great! Very helpful and knowledgeable with the products. I’m very pleased with my experience at Ashley’s home store.

Steven Arnold was great to work with and he helped us get the right bed and couch for my Dad. Thankful for Steven's sincerity and knowledge in getting us set up, and also for making the process way easier than we thought it would be. Thank you!!!

Loved the selections and prices. The salesman was great. Always quick to help out with questions

Steven Arnold was soooo helpful, but not pushy. He had excellent suggestions to coordinate my couch, recliner. Tables, and area rug. I will definitely ask for him should I ever need more furniture!

Fantastic experience at Ashley (McKnight Road). Megan was exceptionally helpful and guided my husband and I through the process of selecting the perfect living room furniture. Megan was very knowledgeable and patient during our time at the store. We found products of superb quality for our living room!

we were greeted, and had a very helpful salesperson, Arlene, she was very nice and not pushy.

Very happy with our purchase today and Joann was so nice to work with. Highly recommend dealing with her. She knows the products well and very kind and resourceful. She also didn’t look down on us the second we walked in the door and helped us pick out a leather couch we are so excited to own and taught us about Dura Pella furniture. I won’t deal with anyone else but Joann.

Arlene Hughes was such a pleasure to work with in our purchase of a whole home furniture set! She went above and beyond and we're looking forward to getting all of our new pieces!

So far customer service has been great. I won’t receive item until February so I rated this a4 until the whole transaction is complete

Great prices!! Great service!! Delivery was very professional and on time!! Recommend 5/5!!!

I dealt with Tim secreto at the north hills store. Very pleasant and extremely patient and helpful. I will definitely see him for my next furniture needs

I was looking to add a piece to a modular sofa I already purchased and Brandon my associate handle with great customer service.

Arlene helped us out and she was absolutely amazing. We had been everywhere with no luck of finding what we were looking for. We walked in and Arlene treated us with the perfect care and professionalism. If anyone is going to Ashley they should ask for no one else other than Arlene.

I was able to find what I went in for. But felt very rushed and sales pressure. When I arrived I told the greeter what I was looking for and stated I needed no help. She continued to follow us around the store. It was very awkward. I would have appreciated space to converse about what I was looking for with my group over feeling like I had to whisper since she was so close.

I had both positive and negative experience at this store. Let me start with the positive. Few weeks back we went to see recliner choices at this store and we was welcomed by Nate Ferrick. He gave details about all the recliners and was patient enough with us and answered all the questions. Though we were not able to decide immediately. We came back in 2 weeks and ordered the one we liked and he gave us the price match and the overall experience was great. Again after 2 weeks we went to the same store and ordered a lift up coffee table and since Nate was no. there we were assisted by another Mary Ann Liga and this time our experience was not great. Though she was smiling but the way she spoke she was not customer friendly. I hope the management should teach people like her on how to be customer friendly so people have good customer experience.

Winston was knowledgeable and extremely helpful. I highly recommend him. Ashley sells quality furniture and hires quality people.

We love our salesperson, Arlene Hughes. She is the best!

This was soley based on their "customer service" representative Desiree. Who apparently hates her job, i guess God forbid you had to answer the phone and answer a simple question. She clearly was unknowledgable and just didnt care about my concern and was quick to just say her robotic answer. Not my fault that on the receipt YOU all send out you put one delivery company and yet a different one reaches out to say "hey we're delivering your furniture." Her answer was "must have been a typo." Well okay, Desiree , its an automated response when you get a receipt. Pretty sure someone doesnt personally type it out. ALSO the company that says their delivering is NO WHERE on the local ashley website as ashleys delivery company.

Richard was extremely helpful! Tons of great choices at Ashley well buy from him again in the future

If you're looking for great furniture stop in at Ashley store their furniture is beautiful they have lots of selections they have beautiful rugs and the representatives are so helpful

Nice showroom, staff was very helpful.

Winston was outstanding! Very knowledgeable & courteous! Will recommend him to family / friends!

We were looking for a new table and were helped by Diane Stumpf. She made the process very simple and helped us find the table we wanted for a great price. I would recommend requesting Diane!

I don't like how the employees are the hawks and follow you every where

Rachel was such a great help and we got an amazing deal. We will definitely be back.

Brandon was great and super helpful when ordering our new couch. Ashley is always our go to for our furniture needs.

Excellent customer service. Helped me find the item I wanted and made the checkout easy and fun.

Rachael was great and super helpful! Excited for our couch to come in

Joann was our salesperson and she got us exactly what we wanted within our budget! She spent a lot of time with us and was very patient. I would highly recommend Ashley the next time you are looking for furniture.

I loved the fact that the sales associates were not smothering you as soon as you walked in the door...However, no one even greeted us and I had to hunt someone down. Once that happened, Megan was AWESOME! She was very knowledgeable and super helpful in showing me all my options. I would highly recommend her to anyone coming into the store. Thank You Megan!

Tim S. helped us, despite changing our minds several times. It's such a big selection it was tough to decide.

Megan was amazing. Met us at the door, very knowledgeable about inventory, and helped us shop. Very happy with our choices.

See Mary Anne; She makes magic happen. Received my bedroom set in TWO days as well as contact information to a service who cleared out and removed my old furniture. Those who delivered and set up this furniture were careful, efficient, and pleasant. Then I recently ordered a sofa sleeper which will be delivered before Christmas. Ashley's inventory is impressive, pricing is decent, quality is excellent, and the helpfulness of a salesperson like Mary Anne is the grand finale.

Had a great experience at Ashley. Good prices, quality furniture. Arlene at the McKnight Road, Pittsburgh store was excellent at being available, but not overbearing.

Terrific salesperson - was there when we had a question but left us alone when we were making a decision.

We found the dining set that interested us on Ashley's website. We met with store rep Richard Berdy and he directed us to our item. After selecting it, he told us to feel free to wander around the store. We ended up purchasing new living room tables that were much needed. We wanted lighter colored furniture, for both rooms, to brighten up our home and found exactly what met our need at Ashley. Kudos to Richard....pleasant, good sense of humor and pressure free browsing!

Tim S was amazing, professional and efficient

I shopped around for a sleeper sofa. So glad I went to Ashley furniture. Steven was very professional and friendly. He went out of his way to make sure I was able to get the couch that I would be happy with!

Brandon did a great job selling me a recliner chair.

My husband & I had a great experience while purchasing our dining room set at Ashley. Nate was super helpful and informative! We will be back soon for a bedroom set!

Nate was so helpful and, most of all, very knowledgeable about what we wanted and he definitely delivered! Again, a positive experience. Thank you, Nate!

Got my loveseat at the height of Covid where nothing was in stock and there was an 8 month wait. My loveseat came with a hole in the back of it. The repair man they sent told me they constructed the couch wrong and used fabric for a 3 seater for a 2 seater. He had to cut the fabric since everything was rushed. After about a year and a half, the couch starts ripping as people are sitting on it. When we further inspect it, there was nothing inside the couch for support. No beams, no springs, no plywood. Just a tarp-like fabric. When I called into Ashley furniture customer service, they said since it didn't break during the manufacturer 1 year warranty, there is nothing they can do. They rushed production, sent me a piece of crap couch and then won't do anything to help. Would rate zero stars if I could. Stay away from here! Terrible products for the price and even worse "customer service." See pics below to see the no support under the cushions.

Richard Bradley was awesome

The sales rep was very helpful and friendly. Do the cabbage and noodles at

Awesome salesman (David Roman) ! Respectable, gave me space to look around, and helpful , looked for best deal and acknowledged my time frame. Best experience dealing with salesman.

Richard was very helpful and informative

Go see Nate. He found me a couch for less than I was finding everywhere else but better quality, better warranty, and cheaper but faster delivery. I will be back🤭

The associates were well aware of there products -didnt follow us around but checked on us -i was with a friend to choose a mattress snd or love seat - i bought a purple mattresses they were that good

They were great. My sales person was Steven and he wasn’t pushy. He didn’t pressure me into anything. He just listened to what I was looking for. We looked at a couple dining room sets for a small apartment. We found one he come up with the figures and everything worked out great he was a joy to work with. I would rate him with an A++

Victoria was ours sales rep and she was very thorough and very professional and polite. I will definitely return.

The store is beautiful! Diane was very kind and knowledgeable. She helped us find exactly what we were looking for!

Nate was the most amazing person to work with. We furnished almost an entire house in 3 1/2 hours. Everyone was so kind and helpful. Thanks Nate!!!

Steven was so great to work with. One of the best furniture buying experiences I have ever had!

Stephen was very knowledgeable about the selection, delivery dates and fabric for a lift chair for mom.

Rachel was very helpful and pleasant. She understood what I needed and got it done. Thank you Rachel!

There were so many options, the store was clean and nicely laid out. The salespeople were kind and offered assistance, but were not pushy. I spent a lot of time there, looking at everything, trying everything out, then narrowing down my favorites, then finally making a selection. MaryAnn answered all of my questions (sometimes multiple times!), went over the contract thoroughly, and also spent some time engaging with my 9-year old son who was with me. I'd highly recommend furniture shopping here. I'm looking forward to my items arriving!

Knowledgeable, fast service, Rachel was great to work with.

Visit was excellent. Joann was great!

Good value Good price Knowledgeable Salesperson

Very knowledgeable and considered thank you Nate

UPDATE: My furniture showed up today (15 days late) and the delivery guys promptly shattered my front door. This experience has been a joke. I spent $8500 at the Ross Park store only because I was promised a delivery on 10/17. It is now 10/26, and my delivery date just got moved back to 11/1, which is the THIRD time I have been called with a later delivery date so I have no hope that it will actually show up. I just moved into a new house and do not even have a bed to sleep on. I could have gotten a bed the same day from Bob's instead, but now am endlessly waiting hoping my furniture will arrive.

Sales person was great

Excellent service, looking forward to buying more from them. Would recommend to others.

I ordered two wall sconces and decided I only needed one. I attempted to return it in the store and they informed me that online purchases can not be returned in stores. When asked how I can return it, the store said they do not know. After figuring out how, I returned one. I never received a refund. I have contacted them 3 times now and each time they gave an excuse to why I did not get my money back yet, however acknowledged they received the return. I keep getting the same “please wait 3-5 days”. If you want your money back, good luck.

Rachel was great, she made things seamless for us.

Our sales associate Winston was wonderful. He did not pressure us as we explored the showroom and when he noticed we were ready he came right to us and helped finish a smooth sale, explaining everything from delivery to financing to care. We will be looking for Winston next time we shop there.

Fantastic service. We found exactly what we were looking for.

David is the best! This guy is so helpful and lets you shop without bothering you but is right there when you need him. I mean he has alll the answers to your questions and knows every inch of that store. He helped me figure out a room in my house. Super nice dude. 10/10 in my book. This guy needs a raise!

Greeted as soon as I walked in. Upon request, I was shown the recliners, found the color and style I wanted and made my purchase. Very reasonable prices! Salesperson was Craig. Great experience!

The place is layed out beautifully not to cramped pack and the sales staff is a no pressure staff! Which was the best But once I had a question Steven Arnold was the most helpful! He listened and had great knowledge of the furniture in the store! Super impressive! Will be returning here for my living room furniture!

Amazing so easy to deal with 10 out of 10!!!

A little disappointed that I wandered around this store for 15 minutes without any sales person asking if I needed anything. They were more interested in chatting with each other, or eating. I passed plenty of them who weren’t helping anybody, and were pretty much going out of their way to not approach me. I finally went to the person watching the door, and he was extremely helpful! Unfortunately, the piece I was looking for was discontinued by the manufacturer, but my second choice was available, he got it ordered for me. Thanks, Nate!

Steven is the best! Helped me find exactly what I was looking for.

Winston McKeever did an awesome job helping us select new living room and dining room furniture. He is friendly, knowledgeable and incredibly helpful.

Megan H was wonderful.She was knowledgeable and professional.She explained everything fully and I would certainly work with her again

Great collection and staff! Arlene was knowledgeable and friendly, she helped us with all our needs providing a great experience overall.

Rachel was very helpful and we were able to get our order delivered in a timely manner.

We had an exceptional salesperson (i believe his name was Davie). My 92-year-old mother-in-law was looking for just the right recliner to allow her to be able to sleep in chair at times at night. The sales person was extraordinarily patient and understanding of her needs - ultimately finding the perfect chair to meet her needs. I would recommend him (and Ashley) to anyone! Thank you

Brandon was wonderful. We found exactly what we were looking for easily and sales were great!

David was an incredibly personable and knowledgeable sales associate who made my entire customer experience a delight. Not only was he a down to earth and gregarious business man, but also a professional artist (photographer) who used his astute observational skills and artist’s eye to lead me and my daughter to the exact sectional he knew we would love the moment we saw it…and we did!! Such an amazingly comfortable and beautiful purchase! We cannot wait to enjoy it in our new Loft apartment in Pittsburgh’s Cultural District! Thank you, David R. at Ashley Furniture in the North Hills of Pittsburgh!

I was having issues making an online purchase, so I called the Ashely Homestore - Pittsburgh directly. One of their employees, Diane Stumpf, did a wonderful job assisting me with my order. She was very thorough to ensure we ordered exactly what I wanted, and she made sure I got the best price possible. 10/10 recommend Ashley and specifically Diane!

Great service

Excellent experience. Sales rep Richard was knowledgeable and efficient. No pressure and just the facts. I will definitely shop there again!

I recomend it. Very nice furniture, clean and very well organized showroom. Sales clerk gentle and friendly. Very nice prices.

Arlene our customer service rep was amazing. I would give her 10 stars if I could.

Great store and the sales person was wonderful and very helpful and patient with all of us.

She was amazing!

Great customer service the guy who helped us out provided the best customer service I have had in over five years

Diane made us feel so welcome, and her knowledge of the of such a large store was amazing. I look forward to dealing with her in the future. Mary Cawoski

Good selection, and our salesman Nate was very patient and informative.

Selection was great. Salesperson was friendly and knowledgeable. They didn't try to up sale anything.

Great experience the store was awesome 👌

Walked in and was helped right away to find a lift chair. Was in and out in 20 minutes and the chair is being delivered this Thursday

Megan was very helpful, courteous and knowledgeable about your products. I would highly recommend Ashley Furniture to friend a and family

Excellent Service

I had an amazing experience in the store. Victoria was patient and kind. She worked in my budget and gave me options. We are awaiting the delivery of our sectional next week.

Could not have asked for a smoother experience at the McKnight location! We left feeling more than content and beyond thankful for the relaxed yet informed service.

Quality furniture and many styles to choose from. The prices were reasonable and we received a veterans discount. The sales person who assisted us was knowledgeable and very personable. I would highly recommend this store if your looking for furniture.

Was great untill we got the couch to our house. hasnt worked since we bought it in sep. They sent us a used recliner. The main power station doesnt work. Which runs two recliners and all the touch controls. The left recliner didnt even show up with feet on it. so it tips over when u sit on it. Restocking fee is so high. As of right now im so unhappy with their products. See what they do to resolve my issues.

I have bought furniture here on multiple occasions over the last couple years. Tim has always been my sales person and he is wonderful. He's patient, helpful and not pushy. The quality of the furniture is great. There's excellent communication about delivery. I have been nothing but happy with this store and with the service that I have been receiving. And that's why I keep going back . Thank you

Guys did a great job,very helpful with information I needed..was very mindful of my furniture, didnt just throw it down anywhere.i would and will shop there again

Had a great experience dealing with Rachel at the Monroeville store. I knew exactly what I wanted after seeing the furniture at Ashley in Charlotte NC. She answered all my questions and I was able to place my order over the phone. It doesn't get any easier than that!! Thanks Rachel.

Great store! Tons of choices! Very helpful staff! Painless shopping! Very competitive pricing! Steve, the Salesperson was amazing, informative and went out of his way to help us. He had great suggestions and made everything easy! Did not pressure us.

Megan was very helpful, she helped me find a chair to fit in an odd sized room and that was within my budget! She was very friendly and very patient with me. I will absolutely request her next time i go.

Our shopping experience at the Ashley Home Center was delightful. Meghan greeted us at the door, gave us a flyer on the current sale, and let us browse until we were ready for more help. We appreciated being able to freely look around without any pressure to buy. When we we ready, Meghan searched online for just the right lamp color. When she couldn't find on they sold, she recommended a store she thought might carry it. We're sold on her!

Greeted and was able to get what we wanted. Salesman was great

Our experience was amazing. We already knew what we wanted to get prior to arriving at this store, but Arlene, our salesperson, was very helpful. She was very friendly and answered all of our questions. She made it such a fun and stress free time purchasing the couch we wanted. I would definitely come back here to purchase more furniture in the future (as long as Arlene is there).

Winston was very nice and knowledgeable, great experience!

Good stuff, excited to get our bedroom set

We had a great experience. Winston was awesome. He exceeded our expectations. He was very helpful. He made it feel like you were shopping with one of your friends.

Great service

Victoria was professional, courteous and knowledgeable. This was a trip to find furniture for the bedroom, coffee table and two end tables, and lamps. We accomplished our goal. We will recommend Ashley Furniture to all our family and friends. Linda & Dirk

Outstanding showroom and great customer service.

Brandon was helpful, patient and knowledgeable. Highly recommended!

Very satisfied from start to finish. Salesman Nate was knowledgeable and professional. Highly recommend

The staff was excellent and knowledgeable, got me what I needed fast and at a great price.

The salesperson was a perfect balance of attentiveness and respect for personal space. They were prompt in offering assistance but never made me feel pressured. Their thorough knowledge and willingness to answer questions were impressive without overwhelming me. Overall, it was a delightful and stress-free shopping experience!

Great customer service

This place is totally awesome! By far the largest furniture store I’ve ever visited. The selection is incredible, with every range of pricing imaginable! And the sales force, specifically Mr. Winston McKeever is a treasure to work with. No shadow pressure here! If you’re looking for furniture, this place has everything imaginable. But be sure to ask for Mr. Winston!!

The salesperson helped us tremendously. Found te furniture that met our needs and taste.

Most uncomfortable experience I’ve ever had in a store. The second I walked in, I was greeted with “What can we help you find?” And I said “Just browsing queen bed frames” to which I’m told “well we have 40 something bed frames all around the store”, and I walked away. Whole time I was walking around, the employee was following us, instead of letting us browse. So we just left. As we left, I said “thank you guys” to the woman at the podium, and she gave us a dirty look and said nothing.

Helpful sales. Not pushy at all. I did come in knowing what I wanted. They gave me amazing options!

The salesman David was absolutely the best!!!

Arlene was very informative and knowledgeable. She is very patient and accommodating to my needs.

Good selection of merchandise. Very helpful staff.

Arlene was great! She is so kind and patient. She understood our expectations and brought us a lot of good ideas. She is in Ashley store Pittsburgh!

Worked with David Roman. He was fantastic. Helped us find the right bed for our son and a new mattress for us. Great service, no pressure.

Excellent service

Tim S. was great in assisting me on the purchase of my oversized chair! Thanks Again Tim! : )

Great experience. Winston was extremely helpful and knowledgeable.

My sale was a positive and easy experience. Check with me in a month when it’s all delivered.

Winston helped me pick out sheets and a pillow. Will be back to get a mattress from him !!

had a great experience buying a couch here. steven was the best ever. glad we purchased our first couch with him guiding us through everything

All staff friendly and knowledgeable. I found what I was looking for immediately. Lovely store and personal.

Brandon was great. He showed us a lot of furniture, was receptive to our wants and needs, was patient, walked at a controlled pace, and was very easy to work with. We tried another store, and the rep rushed around the store, talked really fast, and wasn't very patient while we worked through what our vision was. Brandon was the complete opposite, and it was really refreshing.

I was really happy with my sales person and everything thing he taught me about picking out the right chair. Super bummed delivery was gonna take so long (almost a month) to have delivered and it is 200$ wondering if I'd do better picking it up myself with a uhaul....

I purchased furniture online. I assumed it would be delivered by Ashley, like the bedroom set I had ordered a couple of years ago. I was wrong, it got delivered 1 day early in the rain by Fedex. The coffee table was severely damaged. I contacted customer service. They expect me to box this back up and take it to a Fedex location to return it!! It was almost crated, wood framing, stapled container, padding and shrink wrapped. Meanwhile, there’s a store not more than 4 miles from my home! Surely there’s delivery trucks in the area that could pick this up for a return! They said it’s “cosmetic “ damage and only offered a 10% refund. I bought brand new, I expect brand new. I am so stressed over this lack of customer support. The big chunk taken out of this coffee table is the very first thing you see when you walk into the room. Online buyers BEWARE!!!!!!!!!

Winston at the McKnight location is incredible at he does and always aims to take care of you! Highly recommend!

Tim was great. We asked a lot of questions and changed our mind at the end, yet he just rolled with us.

Craig was so helpful. Not pushy at all! I will only use him as a sales person in the future. 10 stars!!

Most sales people try to sell you the more expensive product to get a better commission. Robert did a great job of getting us a good product while saving us money in the process.

Friendly and helpful staff

Great store. Lots to choose from. EXCELLENT salesman!

Brandon was amazing! So helpful and knowledgeable. Not pushy and let me take my time In picking the right fit for me. Highly recommended!

Our salesperson Nate was very helpful in showing us a variety of loveseats. He took his time and answered all our questions. We found the perfect loveseat and purchased it on the spot. This was our second purchase at Ashley's in the past three months with Nate as our salesperson. We still need a few more pieces. Ashley will be our place to shop.

Very pleasant shopping trip.

After speaking w/someone by phone we went to the McKnight Ashley store. We were greeted at the door but chose to look a bit on our own…we don’t like feeling pressured. When we narrowed our choice of power recliners we asked for a sales person. Steven was very patient & knowledgable, willing to spend time on our questions & made great comparisons & suggestions. He did not pressure sell! We left the store to discuss our options & returned shortly to have Steven complete our purchase. We had a very positive experience & we’re looking forward to our delivery.

Pleasant

Mattress shopping made easy! With the expertise of Rachel Haas, buying a new mattress was an easy and educational experience. She explained the differences between the mattress types, helped my try out the different firmnesses to determine which one was best for me, helped me understand the concept of the Split King mattress, and together we made a great selection.

Told them exactly what I was looking for and showed a few choices of that. Not pushes , gave me all the time needed to look around . Very polite and knew his job well.

Megan Horn was our sales associate, and she did a phenomenal job, no pressure and made sure we had everything we needed!

Extremely helpful and friendly staff as well as fair prices for the products. Arlene was the best and most friendly representative I’ve ever had. She’s was amazing and this store never lets me down.

We entered the store and was greeted by Rachel Haas, she was so pleasant and informative. We were in search of two recliner chairs she showed us where they were and directed us to shop for the one we liked and was comfortable for us. She would check back in with us to see how we were doing. We chose 2 we liked and after choosing the colors we decided to finance. Rachel was so very helpful in assisting us in this process, we also choose the Platinum Coverage for both on her suggestion and were very pleased with it. Rachel is an outstanding sales person, we are considering a couch and will look her up when we are ready to purchase. Dave and Norma Hufnagel

We purchased a living room set and Nate, who was our salesperson took care of us. We had everything delivered and found the furniture did not fit well. We called Nate and he worked it out with his manager to take back the items and replaced with a smaller set. He was able to take care of charges and issued a partial savings return. Very professional and accommodating as was the same with management. We will turn around and spend the savings on other items in the store anyway. Marvelous customer service.!!

It is always a good experience at Ashley. Winston was attentive, helpful, and just an all around nice guy! Excited for our new lamps and tv stand.

Diane was most helpful in guiding us to the furniture that we were interested in. Her knowledge of the srore and its inventory were most important. I rate her as an A+

Our salesperson Nate was very helpful and we made several purchases.

(Not real name.) Lol. Rachel helped me while looking for a recliner about a month ago. When I came back in today, she remembered me and all about what features I needed. She made me feel special and important! Thank u Rachel. PERFECT service!

Good quality furniture and the sales people are helpful but not pushy.

Such a fun and easy shopping experience! We came in for a bedroom set, and Tim at the McKnight location was so awesome and helpful!

David was wonderful! What I was looking for wasn’t the most simple, he was patient, gave options, and wasn’t pushy. All I ended up buying was an ottoman but I will return because of David’s honest and wonderful customer service.

Victoria did a great job saving me time and money!

This store's choices of what to sell always confuse me. I have bought both a couch and a mattress here now, but both times the thing I was wanting before I came in the store just wasn't there at all, and it took quite a search to finally settle on something else. The salespeople are always great though, and this time I was lucky enough that there was one of the mattress I wanted in the store and I was able to take to with me rather than waiting for delivery.

Great service and experience with Winston!

I called the store and ordered the dresser I found online then picked it up at the warehouse! Perfect!!!!

We came in looking for a new couch! We worked with Arlene! She was amazing, she helped us measure out our space in the store and see what would fit perfectly in our living room! She gave us time to think but was incredibly helpful! The couch we picked is super comfortable!

Tim was great!! he helped me find the perfect mattress. The process was easy and quick. Highly recommend

Had a very positive experience

David Roman my salesman was excellent! He went above and beyond to help me! He even gave me pointers on art work! He was extremely friendly. He was very informative.

Megan was great, very friendly, knowledgeable and efficient. Such a pleasant experience. 5 ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

Wonderful experience not pushy a lot of options !

The store Ashley is full of many comfortable and charming furnitures. Besides the furniture they have very kind and hardworking employees who help everyone and in everything. Every time when we entered the store they welcomed and offered their help. Two days ago Brandon Tallon helped us with the application for the credit and today Victoria Scoumis helped us with the bed furniture and a loveseat. She is nice and well done sales consultant. We appreciated her helping and spending time with us. We admire with Ashley store sales associates. Thanks to everyone.

I bought furniture for my daughter for her new apartment at Pitt. I was able to do everything over the phone with the help of MEGAN the purchase and delivery set up was very easy and I am very pleased with the service of the Ashley Store

Ordered dining chairs over the phone and Arlene (store consultant) helped me to make the process so easy. Did not receive the purchase yet, once I receive will share more details.

Our associate Richard was very helpful and knowledgeable. Made things very easy for us.

Tim provide great service..thank you!

Richard was very detailed and helpful. Great price made sure we had all discounts and paperwork correct. Excellent communication through the sale.

We wanted to replace our deck furniture. After visiting several other outdoor furniture stores, we stopped as Ashley. They had a square counter table with four barstool height chairs made of manufactured wood materials which was reasonably priced. We can't wait for our new table and chairs to arrive, so we can enjoy eating on our deck.

Had a great experience working with Richard. Fast service, friendly, and explained everything very well.

Very good experience today buying kitchen and bedroom furniture. Our sales associate, Nate, was very knowledgeable and helpful. And they were very accommodating on price.

Awesome straight to the point no beating around the bush on what I needed awesome

Brandon was great. No pressure. Took his time. Did not rush us.

Very welcoming and informative

I had a great experience with Ashley’s. I ordered my sofa over the phone after I saw it in the store in a different state. Unfortunately, at time of delivery, the sofa did not fit in my elevator so they had to take it back. Steven, the salesman contacted me right away and suggested a different similar option which would be in two pieces. In 2 days, the sofa was delivered to my place and was perfect. I was not charged for the first failed delivery either!

Excellent work on the stools, well made, easy to put together. Very good in helping us. We will be back.

Tim was very attentive and knowledgeable in the furniture we wanted to purchase.

I had an awesome experience shopping at Ashley’s Furniture. Diane, the salesperson, was very professional and courteous. She helped me find the style of loveseat I wanted and the perfect recliner. She was very knowledgeable and did not pressure me which I highly valued. I will definitely request her again when I shop at Ashley’s in the future.

Good customer service and information on product and warranties on products.

Tim was good. He was quick and to the point. He answered all questions we have asked.

Rachel afforded us a great combination of attention and allowing us to wander alone which I prefer. The prices are a little on the higher side but if you go during a sale it's more reasonable.

Very positive experience. Looked online with followup at store location. Store price came in less expensive plus was able to look over sectional before purchase. Our salesperson, Nate was helpful, friendly and polite. Beautiful furniture!

The staff was so helpful, they made me feel comfortable and helped me find furniture that really fit my style and space. Maryanne was so nice and went out of her way to help me with everything. It was my first time shopping for furniture and she made the experience wonderful and stress free.

Wonderful experience. Steven made it seemless.

Diane Stumpf was great when we came to Ashley to get our furniture, super helpful finding what we were looking for along with finding us the best deals for the furniture we picked exploring in store, online and deals from their sister companies. Highly recommend asking for Diane.

I had a great experience at Ashley furniture. I never realized they sold outdoor furniture. I ordered a great high top table and four chairs. I can’t wait for them to arrive!

Megan was an AMAZING sales associate! Keep up the EXCEPTIONAL WORK MEGAN!

Very impressed with sales person & management willingness to negotiate discounts

The sales rep Diane Shumpf in Pittsburgh was a massive help to me! She was very knowledgeable and personable.

The salesperson most accommodating when price matching another furniture stores lower price and free delivery. !! Also shares information I learned from another store and he was very receptive.

Steven was prompt and very helpful in placing my order. Very pleasant experience and will definitely seek him out again for my next purchase!

Meh! Why would I bother going INTO the actual store when the salesperson, Maryanne was just curt and rude. Obviously anxious to get me off the phone to continue harassing people that come into the store is my guess ($$$$?). Also, not worth spending your money in-store cos you can find their EXACT brand and designs on other websites 30-50% cheaper.

Excellent quality & perfect service! Rachel was extremely helpful in getting me a great deal on the best pillows I’ve ever had :)

Nate did an excellent job with our family. He was patient,kind and very knowledgeable of all products that we purchased. Thank you.

Maryanne Liga did a great job!

Our sales lady JoAnn was excellent no pressure checked on us but let us take our time and look

It was ok

Great experience from the sales person Brandon and the delivery crew and my furniture is beautiful

Fantastic! Megan was so helpful and it was great experience!

I am very disappointed with the Ashley home store I bought a couch and now it needs to be fixed they will not bring a new one said it's going to take 6 weeks for parts to come in very disappointed if you're looking to buy a couch there think twice

Megan Horn at Ashley was great. Knew our requirements and made sure we had all the options. Got us a great deal

Great place to buy furniture

Greeted as soon as we came in. Richard showed us around and gave us space to decide on things. Very helpful and friendly.

The Ashley store in the North Hills is top notch. They have Quality Furniture and their customer service personnel are very knowledgeable and helpful. Tim was extremely helpful and pointing Us in the right direction on things that would fit our room dimensions and coordinate with our colors. He even checked other items that would coordinate with our living room set and suggest them, things that we would not have known about the were online only. I would highly recommend this store for Quality Furniture and outstanding customer service.🙂

Ashley has excellent selections, we purchased a beautiful sofa, well with in our budget and our excellent salesman guided us every step of the way, with ease! I highly recommend Ashley!

The salesman Richard Berdy is always helpful and prompt. Once we decide on the product he is quick to respond and get it done right away.

Arlene was a very knowledgeable and friendly sales person

Megan Horne has helped me tremendously over the years. She was quick and efficient at making sure I got my furniture immediately after my divorce. She has responded to all of my txts and was prompt at helping me with every piece of furniture I ordered over the last year. Also, Sherry Grall-Schnebel who answers the phone is nothing short of an angel. She goes out of her way to make sure any and all issues are dealt with in a timely manner: it's always a joy to call the store on McKnight road and she answers the phone!

Great experience.

Sales rep ordered a counter height table with bar height stools. I asked repeatedly if the table was bar height also and was told yes. Waited two weeks for delivery, only to find out the day prior to delivery that they ordered the counter height table and bar height stools. Called. Apparently, they did not make this table at bar height. Had to cancel order. Waste of time, she clearly did not know what she was talking about.

Tim was great to work with. He guided us for what we were looking for and gave us the space to look. There was a great selection of furniture to chose from!!!

Victoria was so kind in helping myself and roommate, pick out and purchase our first “new” furniture. She was thorough, took the time to explain everything, extremely friendly and relatable, and just kept letting us know she was so proud of us for making the purchase and asking all the right questions at such a young age. I would 100% recommend going to mcknight road Ashley furniture and requesting Victoria!

My experience with Ashley Furniture was amazing great Tim handle everything so professional it was amazing great job and thank you Tim thank you

After shopping around for living room furniture we stopped at Ashley. We had the pleasure of meeting Craig Heistand and he was very professional and very knowledgeable. He knew exactly what we were looking for which made our purchase so much easier. It was a great experience because of Craig’s knowledge. We will definitely return because of him.

The shop assistant is very helpful and makes us feel welcomed. Nice and easy furniture purchasing experience. Our order is delivered today on time and everything is good.

Went in today to look at a new sofa. I was greeted (by Winston). I highly recommend you check out this place. They have a great selection of furniture. If you do go don't mind the 2 stars bc the pandemic has ruined a lot of things... and merchandise wasn't shipped when promised... this is the 2nd purchase I made from here n had nothing but great service. I purchased a sectional from Winston, if u go in plz ask for him. He didn't push us into anything, a real down to earth guy. He did a good job with everything and can't wait to sit n relax on my new sofa/sectional.

The staff were friendly and helpful. The staff that assisted me in my purchase was very personable and knowledgeable. Diane even got us a better price which matched online prices. I was surprised that the delivery could be scheduled within a week. Delivery staff were polite and punctual. Overall, it a very good experience.

Richard "Ritchie" was perfect! He gave us all of the info we needed right away to navigate the store. We were overwhelmed by all of the beautiful high quality items and could have shopped for every room in our house. We felt zero pressure to buy things we didn't need and we left happy with our final purchase. Thanks again Ritchie!

After a not-so enjoyable interaction with one sales associate over corporate prices vs store prices, Joanne renewed my faith! She was genuinely interested in getting me specifically what I wanted at the price point I’d hoped for. I will most definite purchasing from her again!

Richard was great. Very knowledgeable and was very patient with me as I picked out a couch. I didn't feel pressured to make a purchase, which is always nice. Would shop here again.

Smooth process an the store gives you very good display of furniture.

Megan is top-notch here, and I’m happy to continue coming back to work with her for my furniture needs. She is professional but also understands that not every customer is the same & takes her time to understand what you’re looking for so she can help find exactly what you like. 5 stars for her!

Had a great experience at the mcknight road store. Rachel was super nice and knowledgeable. Love all the pieces we picked.

The sales person was professional and helpful. The sale went fast. Thank you.

Very helpful relaxed atmosphere will shop there again

Great experience

Ashley had an excellent selection of high quality outdoor sets. Found the perfect one and it was even on clearance. I'll definitely check back for other rooms soon. Brandon Tallon gave excellent service without being pushy.

Sales gal Arlene was extremely helpful with my purchase. However, this store's return policy is NOT the same as provided by Ashley on line who quotes 30 day return. And was not explained at time of purchase. Beware of the fine print!!! This store only guarantees a THREE (3) DAY RETURN. by 3 days with normal wear, a customer may not know how well the furniture will hold up as far as quality of construction. This store refuses to honor the main Ashley return policy as stated on the website. At 21 days the sofa demonstrated signs of sagging and clearly will not hold up reasonably over time. BUYER BEWARE IF YOU HAVE ANY QUESTIONS ABOUT THE QUALITY OF THE PRODUCT YOU WILL HAVE A VERY NARROW WINDOW TO RETURN; AND ALL FEES WILL BE INCURRED BY YOU THE CUSTOMER WHICH IS CLOSE TO 200.00. It makes us feel like the burden of the purchase and quality of goods is on the buyer. I feel like I bought a used car lemon. I feel taken advantage of with a poor product that I bought expecting a good product.

Our sales associate, Rachel, was very friendly. She introduced herself, gave us some information about the products and where to find product information on their signs then left us to browse the store. She checked on us and by then we had some questions. Purchased a sectional that would fit in our livingroom and the process was a breeze.

Was greeted immediately, very detailed layout of the store. Gave me breathing room to browse after the tour, and got me what I needed very quickly. The price in the store was more expensive than the online price, so she matched it for me too. Miss Maryanne was a big help!

Fantastic experience. Plumm was excellent. I knew what I wanted, we found it and I bought it. Easy peasy and I can’t wait for the table to be delivered!

We were waited on very promptly. We weren’t pressured. We casually look around then found the couch we liked and proceeded to look at mattresses. Our sales women explained the difference in them and we then closed the deal.

Stephen is the best! We walked around the store multiple times trying to decide what we liked and wanted. Stephen listened to our likes and dislikes and pointed out furniture based on these things. We have purchased a bed and mattress, and came back for a dining set. We have intentions of purchasing more and will also ask for Stephen.

Large store, various selections and departments, nice employees, but a tad difficult for someone with physical limitations

Love Ashley Furniture. Friendly staff, quality furniture and great prices!!!! Will be a repeat customer.

Nate was amazing and easy to work with, thanks for making my experience easy and enjoyable.

My sales rep Arlene was amazing made me feel very comfortable wasn’t pushy it was a great buying experience just can’t wait for my furniture to be delivered I’ll update once that hurdle has passed. Thanks Ashley Furniture and thank you Arlene !!! Ross Twp

My experience was GREAT. Tim Secreto was outstanding. He helped us so much. I will recommend Tim and your store to everyone. Thank you again Tim.

Out of town buyer for my my sister. Mary Ann was amazing over phone with suggestions and delivery. Al went so smooth, thank you!

Great so far !!! We'll see how delivery goes 😎

Great staff and purchasing my first couch was a breeze!

Salesman was personable and outgoing, was able to assist immediately over the phone, didn’t feel pressured to buy but did anyway because of the great service and product!

The experience overall was great! Ms.Plumm was very friendly and nice to talk to! (I love her personality) We were able to find our daughter a bedroom set and the process was quick and easy thanks to Ms. Plumm! I highly recommend going into the store! The furniture they have is beautiful! The bedroom set we picked is very nice and sturdy! I’m sure they have a great team but our experience with Ms. Plumm was very pleasant! Thank you again Ms. Plumm for your hospitality!

Outstanding experience. The sales rep was very mindful of our needs and educated us on their sofa inventory and explore legitimate options for our budget. Highly recommend the store by Ross Parkway in Pittsburgh area.

Everyone was fantastic! Easy to deal with and made it fun!

Megan was awesome. She was extremely helpful and guided us through the whole process. She wasn’t pushy or trying to upsell us. We would definitely recommend shopping at Ashley.