Ashley Store Pottstown, PA

Gave 4 stars cause even though the store side was awesome, the delivery guys just threw my $3000 couch out of the back of the truck and all over the street.

Lynda was awesome got everything I wanted at a great price would definitely recommend.

We’ve been building a new construction home for 9 months and have been in the Pottstown location a few times to look at couches. Lynda has been so patient to answer all of our questions throughout the entire process! Today we finally purchased a couch and pieces for the bedroom and we couldn’t be happier! Lynda is THE BEST!

Sales person, Lynda, was very helpful

Mason was super helpful and friendly while we shopped for our new recliner! Thank you!

Absolute junk ! Walked in and paid cash for a living room set and Paid for the warranty . Didn't even last 6 months before it started pulling apart at the seam. Now that being said the recliner that nobody sits in ripped the worst. Terrible right on the seat very visible. They declined the claim .

Went here over Labor Day weekend and not one person offered me any help, and there were several associates wandering the store not helping anyone so I left. Went over to Mattress Firm was greeted as soon as I walked in the door and bought a mattress on the spot.

Mason & Tiffany were outstanding!! They were very understanding of what we needed, made great suggestions and matched the competitor’s pricing. No pressure to the sales, it was like working with friends. Looking forward to our next purchase at Ashley.

Lynda was so very helpful as we looked for the right sofa and love seat combination that would be fit our smaller living room. We didn’t feel pressured at all .

Travis was very helpful and knowledgeable on the specific furniture piece we ended up purchasing. He was not pushy at all and broke down options that best fit our needs.

Very impressive service from Travis. My wife and I are very satisfied customers

Mason was an amazing help! 100% recommend speaking with him to find whatever you need!!!

We had an amazing experience. Will definitely buy from here again, in the future.

Mason was very professional and knowledgeable. Great customer service!!

Lynda was so helpful in getting our new recliner and desk ordered!

Mason help me find the chair I wanted

Had a great experience with Matt, great sales service answered all questions gave us great information on everything and everything was a pleasure

We went to Ashley's furniture in another town first. We didnt have a great experience and really decided to not to buy from Ashley's. The sales women was not really listening to our needs and giving us poor information. By chance, we decided to give Ashley's another chance and stop in the Pottstown location, where we met Mason. He gave us a lot of good information and knowledge with out being pushy or hovering over us! He was able to answer all our questions and even see availability before we had even decided to purchase with him. The other location was not willing to look us availability until we decided to purchase. Just said "Max 6 weeks". He even followed up after we left (didnt purchase at first) with a quote so we had all of the information correctly in hand! Based on his knowledge and Ashley's furniture being able to meet our requests, we purchased a great set and didnt have to shop around further! Based on our experience, we will shop with Ashley's Furniture in the Pottstown location again. Thank you Mason!

We had a great experience at Ashley! We went to several furniture stores and Ashley had the best options by far. Mason was extremely helpful and made the whole process super easy. Definitely recommend!

Lynda helped us make this transaction seamless and easy.

Linda was great to work with. She gave us many options without being pushy. She was knowledgeable and gave us good advice and ideas.

We had an excellent shopping experience at the Ashley Pottstown store. We were looking for a furniture set for our family room and they had exactly what we liked. Plus, the sales person, Mason, was outstanding!! Helpful, not pushy at all and very informative. Big shoutout to Mason at Ashley for helping us find what we were looking for at a fair price. The showroom is spacious, bright and filled with inventory, delivery was super easy and our entire experience was outstanding!!

Matt was wonderful and very knowledgable!!! Matt was super kind and friendly and helped each step of the way to make it a smooth transition!! If you need new furniture and/or mattresses hes your gone

Mason was wonderful !! No pressure, just assisting me with all of my questions. Recommend to everyone

LINDA WAS VERY HELPFUL AND ANWERED ALL QUESTIONS WE HAD. EXCELLENT CUSTOMER SERVICE.

Lynda was excellent! The entire experience was low pressure and relaxing. Highly recommend.

Lynda did a wonderful job helping us pick out a new sofa for our living room. Answered all questions we had and was very friendly.

Lynda did a wonderful job helping us to select a great sectional for our living room. Thank you for the great service!

Matt Hetrick was great!!!! Very knowledgeable and friendly

Mason was an absolute pleasure to work with. He answered all of our questions regarding purchasing a sectional. In addition, he worked out a great deal for us. Would highly recommend!

Travis has been so profesional and helpful to me at the Ashley store, I definitely would love to interact with more people like him whilst I'm shopping around, thanks for everything Travis

Mason was extremely helpful with everything we needed highly recommend this store and highly recommend going with mason he will help you in the right direction!!!

Linda was a great help, she answered all our questions and worked with us to give us the best deals! We are very happy with our store experience.

They was super good nice making business with you guys

It was so nice being able to shop without feeling pressured. Mason was wonderful to work with. I wasn’t planning on buying anything today, but he made a great deal so I bought the couch I loved.

Linda was VERY friendly and knowledgeable. Bought a dining set then came back for mattresses. We'll be com8ng back in the future.

Lynda was very helpful!

Lynda was terrific in helping us select more furniture and decor for our new home! Thanks for a great experience!

Today we returned to furnish another room and once again had a great experience. We mentioned that we had seen a lower price online from another provider, and the team took the time to explain why it was priced that way and the benefits of buying directly from Ashley Furniture. They helped us bundle everything together for a great price and made the entire process smooth. This is actually my second review because the service continues to impress us. Mason was once again incredibly helpful as a salesman, and Andy guided us in the right direction with honest and knowledgeable advice. At checkout, Andrew made everything quick and easy, even as I was juggling my one-year-old. We truly appreciate the consistent, top-notch service from this store. It’s the reason we won’t shop anywhere else for our furniture.

We never felt overwhelmed during the purchasing process. Employees gave us our space to browse and made themselves available to answer questions.

Great experience w/Travis. He knew all of the details on each piece of furniture. Professional and extremely knowledgeable. Highly recommend.

We had a great experience at Ashley. Our sales woman Lynda was fantastic!

Travis was super helpful and great to work with as we chose a reclining sofa! His demos and knowledge were helpful in our process. It was comfortable and stress free interacting with him and he was very clear about the prices and promotions without high pressure sales tactics. Would definitely work with him again when we next need furniture!

Andy and Mason were extremely helpful with our purchase! Courteous and professional. Highly recommended.

I am not the easiest person to deal with just ask my husband, but walking into this Ashley’s and having Travis as our sales guy was great. He was very patient and understanding, even took time out to move an accent chair from one side of the floor next to the couches we wanted. Hands down would recommend this location and Travis to any looking to buy, they will also work with you to get the best possible outcome for you.

The sales people were friendly and told you where to look for what you were looking for and then left you to try different items out until you found what you were looking for. They would come back and check on you and if you had any questions they would answer them.

Helpful friendly service. No pressure to purchase. Reasonable prices and delivery fee.

Great service from Lynda, found what we needed efficiently! Thank you!

Thank you Mason. You were fantastic!

We are very happy even our buying experience. Very attentive.

Horrible. Broken furniture , lies , bad customer service. Stay far away from them

Great Experience!!!! Thank you Mason!!!

Great experience, straight forward and very helpful.

Matt was just amazing

This is our second time buying furniture from the Pottstown location, and once again, we couldn’t be happier. The staff is always wonderful, and this time Travis helped us out. He was incredibly kind, answered all our questions, and made the whole experience so smooth and enjoyable. What I especially appreciated was that he gave us plenty of space to talk things through and make our decisions without hovering — something that unfortunately happens a lot in other stores, so it truly stood out. Just an all-around great experience, which is why I felt it deserved a review. Thanks again, Travis and team!

Linda was a great help picking out our kitchen stools!

Travis was so helpful and accommodating to my needs. Highly recommend!

Lynda was very helpful throughout the whole process of me being in the store very kind and patient with what I wanted and was getting thank you!!

Travis was great to work with! It was a great experience. I recommend Ashley Furniture. Be sure to ask for Travis!

Travis was awesome!!! So helpful, kind and patient with us!! I would definitely consider moving him up to Management!!!

Lynda and Tiffany were awesome. Great deal,great people

Lynda and Tiffany where so helpful from the moment we walked. We were able to find a living room set we wanted. We will be back again soon for a dinner table.

Travis was amazing in helping me find the best outdoor sectional for my new deck. Thanks so much!

Great absolutely great Lynda did a good job

Lynda was fantastic and provided excellent service!

We just bought a couch from here and travis was wonderful in helping us with that ! He explained everything and answered all questions that we had and made the process super easy! The people there are super nice !

We had a very pleasant experience with Mason. Very helpful, but also very respectful in the sense that he didn’t hover when we needed time to discuss privately. Also - great sense of style in clothes and great hair! Also - Alex was very quick to get us checked out.

Everyone here ant this store were amazing. Travis was very helpful and answered all of our questions. Definitely would recommend coming here for all your furniture needs.

Matt and Travis were both amazing to work with, they were both polite, knowledgeable, and pleasant to work with for the purchase of our new bed and mattress. Thank you to both of them!

We found the perfect couch for the perfect price thanks to Linda’s help! We didn’t catch her name, but the young lady with the flower tattoos who checked us out was very sweet and helpful. We will definitely be coming back to this Ashley’s!

We had a great experience with Linda our salesperson, she and her manager went over and above to accommodate our purchase of a bedroom suite and family room set

Mason was incredibly helpful and knowledgeable of all pieces on the show floor. We are in love with the new living room set purchased and thrilled we were able to take advantage of the Memorial Day sale!

Had been looking for a kitchen table for our new house. After checking out several competitors stores and only at best finding something we'd "settle" for we found "the one" at Ashley. Travis helped us out and was amazing! We were concerned the foot print of the table and chairs was too big. Travis worked with us and looked at our pics of our kitchen and we came up with a solution. Thanks Travis and Ashley Furniture! Had a great experience!

Mason was very helpful and friendly, he showed us all the options that were available and made sure we were able to get the best deal available.

I walked in with a vision in my head and Lynda (Pottstown) directed me right to what I wanted and found me the best price!

Janet assisted us with the purchase of a couch and chair with ottoman. She was great. She explained all the details thoroughly. She was not pushy, but was very responsive and knowledgeable of the product.

Janet was wonderful and very helpful. She was not pushy and gave us time to look.

Travis was very nice and helpful

Travis was very helpful and NOT pushy!! Thank you!!

Travis didn’t not apply pressure, calm demeanor, thoroughly answered all questions Excited for my new furniture

Janet was super helpful and patient with helping us decide on new sofa.

Great experience, Travis was the best at helping us find the couch we wanted.

When we walked into the store, Mason greeted us with a big smile on his face and was very friendly. Mason and Tiffany both checked on us periodically and helped us check prices. So glad we bought our couch at Ashley’s!

Mason did a great job explaining everything about the couch, finances, delivery, etc. Very friendly and helpful.

Janet was very helpful and VERY patient as my wife and I decided which outdoor furniture set met our needs. We had a fantastic experience at Ashley Furniture.

It was an amazing experience thanks to mason we got exactly what we were looking for

Janet was very helpful and kind and showed us a chair that we loved.

Travis was extremely helpful and knowledgeable with the products we were interested in. We walked away with a couch today! Thank you Travis!

Great overall experience. Travis was a huge help!

Janet was a great help! Can’t wait for my new couch!

Mason did a great job he helped us find the perfect Couch for are lounge room Thank you!!!

Lynda was a great sales woman. Took great care of myself and my family. Ashley's Furniture is a great place to buy furniture.

Travis did a great job assisting us in selecting and purchasing a new couch and love seat!

Great experience

Mason was a very friendly and helpful employee. He answered any of our questions and was timely with setting everything up. Highly recommend this store.

Lynda was great. Very helpful. Hassle free service.

Great experience. Lynda was great!

Lynda was so helpful helping me with my kitchen table !

I had a horrible experience with this store. If I could give it a zero, I would. First they tried to sell me the furniture set I wanted way overpriced then what was listed on the floor. When they realized I was about to walk out the door, they all of a sudden good offer me the set for what it should have cost in the very beginning. Because the set was so beautiful I decided to still go ahead and purchase the set from them. I went over the diagram of how I needed the sofa to lay out in my living room with one of their representatives in the store. The day of delivery everything was totally opposite of what I said and saw him draw on the diagram. I had to send everything back because nothing fit. Now, I have no furniture and a guest of 30 people coming to my home for a gathering I planned based on the delivery of my new furniture set. I gave the old furniture set to make room for the new one. Of course I called the store only to be told there is nothing they can do until the other wis returned to their warehouse. I can’t get a refund or replacement of the correct furniture until sometime next week in what I was told. I paid 3000.00 for this furniture in full. I had the run around in even trying to get the right number for their corporate office. Finally, I retrieved the right number and was told they will have the store contact me today. I’m so disappointed in this store. I don’t understand why I could not have the correct furniture delivered again by Friday before my gathering. Now I have to sit and wait to see how long it takes them to return my refund do I can purchase furniture elsewhere. Never again Ashley Furniture will I ever purchase anything from you!

Mason was very thorough and considerate in helping us explore our options to buy our first couch and mattress!

Lynda was great in helping pick our new sectional for our new house!

Furniture is okay and lasts.

Very quick and easy experience working with the team! Mason was a huge help making sure that I liked every piece of furniture before purchasing. I’m very confident working with Mason helped make the experience enjoyable!

Travis was very helpful. He helped us make the right choice. The electric recliner sofa was super comfy!

Lynda and Tiff were super helpful

Mason was great with helping us find the perfect sofa set. He was very knowledgeable and was able to answer every question we had to make the right purchase.

Great deals for the holiday and Linda provided excellent customer service

Today we worked with Janet on the purchase of a new living room set. Janet was great in every aspect of our purchase

Janet has been a pleasure to work with! She is very kind, knowledgeable and professional!

Janet was awesome

We had an excellent experience with Lynda at the Upland Square store. She was very knowledgeable about many different mattresses and adjustable beds. We are moving to a new home in about 6 weeks, and Lynda helped us find the perfect adjustable bed! We are looking forward to having it delivered right after closing on the house.

Another great experience with Mason! So knowledgeable and friendly and works really hard to make sure you’re happy with your purchases.

Travis was great, very flexible with us when we changed our minds! He offered great insight when we were between a couple of choices, and we came to a decision using a lot of his insight. It was also Mother’s Day and my mon received a rose, and the sales were great. Overall an amazing experience!

Lynda made the sale by being knowledgeable, patient and by giving us space to sit and try all and I mean all the couches. Customer service at its finest. Thank you

Purchased new sectional from Ashley Furniture. Travis was very helpful and very knowledgeable about the product. He explained costs, protections, and benefits of the new fabrics. Highly recommended.

The experience was quick and easy with Janet at Ashley furniture. I came in late in the evening and she was so patient while I sat in just about every chair. Once I made my decision, the process for checking out was super easy. Looking forward to getting my new chair, set up and enjoying in the comfort of my own home.

Janet was nice and super helpful. She answered all my questions

Linda was incredibly helpful and friendly as I helped my mother shop for a new recliner for her home. The experience couldn’t have been better, thanks again Linda!

Janet was very nice and answered all my questions.

Matt was super helpful and got us everything we needed. Thanks for all the help

We had a great experience purchasing our sectional couch from Ashley Furniture. Travis was a big help; he was very knowledgeable and helped us narrow down our options to one. Thank you Travis for the wonderful customer service and for helping us purchase our beautiful new couch!

Lynda was a very kind and professional sales associate, especially with staying past the end of her shift to help me, I would highly recommend her!!! I did experience some confusion with the financing part, however Lynda and Management were very nice in taking the time to explain/make things right, which I definitely appreciated!!! Overall would recommend this Ashley store.

I had an incredible experience at Ashley’s due to the help we received from Travis. He was very informative and friendly. We left with the perfect table for us and received some great discounts.

Mason was very helpful with our journey in finding a new couch. He was very patient and didn’t pressure myself or my fiancé into buying anything. Very friendly staff overall. I recommend this location for Ashley Furniture!

Lynda at Pottstown Ashley store was really knowledgeable, helpful and friendly!!! She helped us pick out a mattress with an adjustable base!!!

Travis was a great help! He let us move furniture around to see our vision and knew a ton of information on all the products in the store!

Janet was great in helping us with our purchase!!

Linda was great!! Furniture selection is awesome! Very pleased!!!

Janet was excellent. She answered all my questions and helped me picked out several items for my new home. Highly recommend!!

Janet and staff at Ashley furniture were excellent and very customer service focused throughout the entire purchasing experience. Highly recommend.

Janet was very helpful and was able to purchase what item I was looking for

Great service thank you! Janet was wonderful and great help;Tiffany was also a big help. Mason came and made sure I saw additional items.

Great selection, Janet was helpful showing us exactly what I was looking for! Very sweet towards my crazy 2 year old as well! Appreciate their time!

This was my first time at Ashley furniture, and I was greeted by a very warm, friendly employee named Janet as I walked in the door. She gave me the time and the space to walk through the store and to check out the displays of bedroom furniture, which I was there to look at. She did not pressure me But gave me some guidance on where to look through the store. After a while, we connected again I were interested in and she sat very patiently with me and looked up each bedroom suit to see what pieces were available, and if they were not available or in stock as she said when they might be available. My significant other was not with me, but we were on the phone, communicating back-and-forth and because of her patience and her friendly attitude and her knowledge I could finally choose the bedroom suit and the pieces that I needed. I feel she really went to bat for me and I would recommend Janet to other people that I know if they need to purchase some furniture and I myself will go back into the store to find little pieces of things that I need to enhance the bedroom and to finish it. They have a gem and Janet!! She is an awesome employee!!!

Matthew Hetrick made it a very good experience he was so friendly and helpful

Janet was super helpful and on top of everything while we were looking for furniture!

Janet was such a ray of run shine she helped me find the perfect couch for my new living room would 100 percent recommend

Lynda is always so helpful and makes shopping here a real pleasure

Lynda was great! So helpful and professional!

Travis is the man. Great service, not pushy the right amount of informative and helpful to find us what we were looking for!

Janet was terrific! Go see her!

Janet was great! Not pushy at all but very helpful!

Did an amazing job. Helped me out with saving and finding the furniture set I needed for my first apartment.

We went in to look for couches after hearing about an early bird special. When we went in Janet greeted us and gave us space to shop around. Then we were ready she helped us with financing. She was nice and helpful throughout the entire experience.

Lynda was very helpful and attentive. She walked us throughout the whole purchase and made the transaction as smooth as possible!

Had a great experience with Lynda at the Pottstown location! She checked in while we browsed but never felt pushy and then helped us configure the pieces for a sectional to best fit our space and wishlist. Also honored a promotion that was starting the next day so we didn’t have to come back with our kids in tow. Cant wait to get our new couch delivered!

Janet was very helpful with me providing great customer service

Had a great experience and Lynda was a big help! We ended up purchasing a storage ottoman and a dresser

The staff is friendly and supportive when you're purchasing items from their store. However, once you have an issue, you get ghosted. In less than a year, I purchased the Langford dining set and upholstered dining chairs, along with the 5-year protection plan. I recently noticed that one of the chairs had a crack in it, so I contacted the service plan provider to get it taken care of. I was told that the 5-year plan doesn’t cover wood and that I needed to contact the store, since the item is still under the 1-year warranty. I reached out to the store and was told it should be covered under the 5-year plan, and that I just needed to email them pictures and it would be taken care of. I was also told that a ticket had been opened for me. Nine days later, nobody had called me back. After following up again, all I was told was that someone would get back to me within a week. The product broke in less than a year, and you can’t even get it serviced under the plan you paid for. You have to keep calling their customer service and the store just to try and get it an update. That’s not how you earn repeat business.

Travis was amazing from start to finish. He was easy to talk to and answered all the questions and dealt with out antics. And he surprised us with pillows at the very end to make it more enjoyable.

Travis was very helpful and knowledgeable, we had such a great experience!

Janet was very helpful figuring out what would work in our space!

Lynda was awesome! No fuss, straight forward and in and out in less than 30 minutes! Would highly recommended Ashley furniture in Upland and ask for Lynda!

Travis was so great

Lynda B was awesome help. She listened to our needs matched them up perfectly. Even made the husband happy with a recliner that met all his needs.

Janet was amazing with helping us find the perfect sofa for my family. Answered all our questions and gave us time to browse around! 10/10 recommend!!

Travis was wonderful. So helpful in finding the perfect sofa for our family. Thank you Travis!!

Great communication and help from Janet

Travis was fabulous!! Thank you so much for the great service. Definitely will be back in the near future.

Had a lovely time picking furniture with Janet. Great job!!

My family and I stopped in to look for a sectional for our new home and Janet was more than happy to walk us through the process. She gave us plenty of space to walk the showroom and come to our own opinions on furniture. We ended up purchasing a lovely couch with the protection plan.

My wife and I needed a new couch and love seat for our new house and Matt was able to help us find the perfect one we wanted with our budget. The whole process felt very relaxed and seamless. Matt was very helpful and I would highly recommend this location in pottstown if you need new furniture.

Lynda was amazing! Very kind and knowledgeable.

Mason was warm, friendly, and straight forward with pricing and such. He was not pushy at all, which was greatly appreciated!

I came in here with a certain piece in mind and Lynda was wonderful with helping me make bring my living room dreams to life.

Travis was great!

Kim Major was the best salesperson to help us and really took the time to listen to us and picked out some features and qualities that were really helpful for us. The loveseat she recommended was perfect for us and she was great!

Travis was great to work with, answering all my questions. He was very thorough and knowledgeable in the products.

Had a great visit, Janet answered all our questions and made sure we where getting everything we wanted in our couch.

Janet was wonderful to work with & helped us find the perfect sectional for our space! She walked us through our financing options and made sure we understood exactly what we were ordering, the final cost, and when we could expect our piece.

Lynda was great helping with purchasing a bed for our daughter as well as being very informative on information on a new couch in the near future. I highly recommend Lynda & will be coming back to purchase in a few months. Thanks!

Will probably never buy from Ashley Furniture again. Bought a floor set that was apparently on sale for 50% off only to find out I bought a used set for $700 more than where it was being sold elsewhere 2 weeks later brand new.

Excellent product and loos amazing!

Matt was very helpful while we were looking to purchase chairs for our library table that we use as our kitchen table. We needed to try out a chair prior to purchase and he arranged for us to take home a sample. It worked out and we bought 6! Great service!

Janet was wonderful and helped us with everything loved her service !!!

Christian was exceptional! He approached us immediately upon entering the store and help my mom and I through the entire purchase! He’s a keeper.

Great service by Lynda

We met Mason originally and he was very knowledgeable about the product. He was very helpful. We didn’t expect to return the same day but we did and Mason had left for the day. Matt and Lynda helped us close the deal and we really appreciate their help. Ashely furniture should be proud of your staff here because they were all terrific. Thank you.

Matt was great, very helpful and knowledgeable!!

Everyone is pleasant and helpful Janet is great!

I had a great experience at Ashley with Janet! She was super helpful and made the furniture shopping process as easy as possible!

Christian was lovely and answered all of our questions about purchasing our new sectional sofa. Thanks, Christian! Everyone at the store was super friendly and helpful in making our purchase. Cannot wait for our new couch to be delivered!

We came into buy a living room sectional. Our sales person was Kim and she was awesome Very knowledgeable. She gave us time to decide what we wanted. I would highly recommend Kim when purchasing anything at Ashley.

Kim greeted us with a friendly smile upon entering the store. She explained the sales and discounts that were going on for the day and to let her know when we found something we liked. I really appreciated knowing that we could take the time to look around and not feel rushed. When we were ready, Kim was right there to help us through the buying process. She was kind and patient. Would definitely recommend visiting her at the Pottstown location!

Janet was great she helped us find all of our home needs! It was a wonderful experience!

My wife and I have been looking to update our bedroom for quite some time. We went over to the store and Lynda was very helpful with us and the process of purchasing our new bedroom set.

We just stopped in and with ease we have new bar stools! Also will be back for their amazing deals and mattress sales! Make sure you ask for Lynda she was the absolute best!

Janet was super friendly and super helpful. We appreciate her attention and willingness to answer all of our questions.

Our sales rep was Lynda. She was very helpful and kind. Showed us different options.

Had a great experience. Kirsten was very patient to show me around and showed so many options until I found exactly what I like. The store manager Tiffany was a great help explaining how the financing and delivery works. They were very friendly, courteous and Knowledgeable. Would like recommend to anyone looking to beautify their homes!

Our visit today was pleasant. Lynda was there to greet us and walked us through some options that worked for our space. She took the time to help us talk about our needs and helped us envision what would work for our needs in the space that we have. She went over all available discounts and financing offers to give us the big picture without surprises. Would highly recommend her for you furniture needs.

Kim was very helpful and kind.. great service

Thank you Lynda for helping us find new furniture for our basement! She was very nice and helpful with what we wanted. Didn’t pressure us into things we didn’t want. Thanks again! We will be back again!

Janet was very nice but a little pushy. Felt kind of rushed and left wondering if I made the right choice

Janet was very helpful and explained everything to us.

Great service and delivery

Great deal! Thanks Travis!!

Travis was great

Great service and selection. Travis was very helpful!

Kim was super friendly and helpful while we were shopping for a new dresser. We'll be back soon for the living room set!

Our salesperson was AMAZING! Kirsten Kaplan at the Pottstown location was friendly, courteous and very knowledgeable about the items in the store. Ask for her if you visit this store!!!

Staff are very professional and pleasant. Exercise patience while we take our time to view the different items we purchased.

Jonny and William were very professional and courteous. Did a great delivery and set up.

The furniture and the prices were good, as well as the quality of customer service. The only reason for not giving the 5 stars was because it would take approximately a month for the furniture to be delivered. Other than that it was very good.

Everyone was professional.

Lynda was very helpful and very pleasant

We purchased a new kitchen table and worked with Lynda. She was very knowledgeable and pleasant. It was a quick and easy purchase. Thanks Lynda!!

Kim was friendly and patient as we took our time shopping and adding on to our purchase. The furniture is very pretty and comfortable!

Husband and I bought 2 couch sets. We lets the sales woman know we have a 65lb dog and we were concerned about his nails and the couch. She showed us a basket weave fabric that seemed sturdy and she said she knew it would hold up. We really should have done some research to find out this is NOT the case. Within a couple of weeks the fabric already had multiple pulls in it. Spending $2500 for a couch to not hold up is disgusting. I am so disappointed. People really don't have your best interest and just want to make a sale.

Travis was a big help. Thanks!!

Lynda was awesome. Second time she has helped us out. Gave us great suggestions and advice!

Lynda did a great job helping us find what we were looking for in a kitchen set and explaining the order and delivery process, as well as different financing options. All in all, a simple and positive experience.

All the employees are very helpful, Matt was our salesperson. All employees did their job super well and are very knowledgeable

Lynda was great!

Lynda was very helpful

Travis very helpful

Janet was great! Very attentive, and asked all the right questions!

Matt and Tiffany were amazing. Matt was able to help me choose the best set that worked for us.

Travis was the bomb. Answered all our questions and was great.

Travis was the best. Love our purchase.

Kirsten was great

Lynda was very helpful. Great experience.

Travis was great to deal with! So helpful!!

Travis was great to work with!

Janet is THE BEST. Great Service

Janet was awesome to work with! Very knowledgeable and helpful. I would highly recommend her at Ashley!

Janet was super friendly and helpful.

Nice Service from Janet

Janet was extremely helpful and friendly! We love our new couch!

Janet was the best salesperson I have ever dealt with!!!

Nice large selection of furniture. Very nice and not pushy sales person and new the product.

Janet did a great job answering our questions and helping us find a dining room table.

Travis was a great help!

He took his time to pull different chairs and showed different finishes on a tablet for those not in store. He streamlined the process once a decision was made. He even got balloons for our young boys (and the balloon catcher when one was lost). Excellent service!! Would absolutely return to this store to work with him again.

Kim was amazing. She was so sweet and helpful. She was very knowledgeable about the products! We can’t wait to work with her again.

Lynda was a big help in making a selection and answering our questions!

Very pleasant experience. Kirsten was amazing and explained everything so well. The ladies at the service desk were also very kind. I definitely would recommend this location.

Awesome selection and service. Kim was fantastic! Super helpful and a pleasure to be around. Thanks Ashley!

Matt was exceptional! He was personable, patient, informative and diligent! Would highly recommend.

Travis was very helpful in selecting our new sofa.

Janice was wonderful!! Thank you

We were shopping for a new living room set at Ashley's; we ended up purchasing a couch and recliner. Kim was our sales rep, and we cannot say enough great things about her or Ashley's! Kim did an outstanding job; she was kind, patient, knowledgeable, and extremely pleasant! We got a great deal. If you go to Ashley's to shop for furniture, make sure you ask for Kim! We were so grateful to have worked with her.

Friendly, efficient service!

Kim Major did an exceptional job meeting all of our mattress needs and questions! We left happy with our purchases thanks to Kim! I highly recommend Kim for all your Ashely Mattress needs! 🙌

Janet was awesome!!! Amazing service and very nice and helpful

Amazing service

Janet was extremely helpful and wonderful!!!

Travis was knowledgeable and helpful. We found what we were looking for

Janet was very helpful in our search for furniture. My wife and I love that she was very precise, and ensured all was done correctly with the help of her co-workers. Thank you!!!

a month ago UPDATE: My husband and I recently visited Ashley Furniture to purchase new living room and bedroom sets. While we were there, the saleswoman, Janet, convinced us to add a mattress to our purchase, claiming it was the only way to avoid delivery fees—despite advertisements suggesting otherwise. She also assured us we would have 90 days to try the mattress and return if we weren’t satisfied. Trusting her word, we spent 30 minutes testing various mattresses and selected one. The mattress was delivered on November 29, 2024, and we slept on it for just one night. To our horror, it felt nothing like the mattress we tested in the store. It was rock hard, with no give whatsoever—like sleeping on a pile of bricks. The next day, we immediately contacted Ashley Furniture to initiate a return and refund. Here’s where the nightmare escalates: - We called seven times and emailed three times, and each time, we were brushed off, told that a supervisor was unavailable, and promised a call back that never came. - On the seventh call, we refused to hang up until someone with authority addressed our issue. Finally, Wade, a so-called manager, got on the phone. Wade’s response was appalling. He spoke condescendingly to my husband and stated: - We could not return the mattress for a refund, and the only option was to exchange it—after first paying a restocking fee and a charge for return shipping. Apparently, Ashley Furniture expects customers to pay repeated fees until they eventually find a mattress that works for them. Utterly absurd. Had we known that Ashley Furniture engages in misleading, bait-and-switch tactics, we would have avoided them altogether. It’s clear that Ashley Furniture’s profit model prioritizes short-term gains over customer satisfaction and repeat business. Save yourself the frustration—shop elsewhere!

Firstly, the store is very organized and all the furniture is displayed in ways that make it easy to navigate through the store and see all that’s in stock. The few little trinkets of fake spills and messes (ie: fake ice cream) adds personality to the store. The person who attended to our inquiries, Janet, is a personable and hospitable woman who did a great job in helping us our in finding new furniture for our house and even throwing suggestions to us to consider. She is also very patient as we make our decisions and goes the extra mile to make us feel welcome. Definitely give Ashley’s a chance!

Lynda at Pottstown store was a big help...very honest and knowledgeable 👍👍

Matt was fantastic! Low pressure, gave plenty of time to process and decide on what we wanted.

Kim was awesome gave great customer service !

I needed new living room furniture but wasn’t sure exactly what I wanted. Kirsten was amazing and after taking the time to chat about what I was looking for, she found the perfect set for us. I would highly recommend asking for Kirsten to help find your perfect set!

Such a great experience! Janet was so wonderful and patient with me. I plan on going back to finish decorating my new house. I definitely recommend shopping here!

Lynda was a pleasure to work with. She was very knowledgeable about all of the selections and gave us the space we needed to make a decision.

Very pushy, wanted a sectional, and all she wanted to show us were couches. Too expensive

Ms.Kim is really nice. She has really professional attitude. She is the best.

Janet was very helpful with my purchase and very pleasant!

Stopped in to look at dining room tables. Kim was very helpful and easy to talk to about all options! She was great to work with and I would come back to work with her again if I need more pieces for my house.

Kim was very kind and personable and awesome to work with! Would love to work with her again.

Janet helped us find a dresser. Janet was nice and knowledgeable too.

Awesome transaction Janet was excellent and very attentive to our needs and budget 5 stars all day!

Janet was extremely helpful in helping me pick out and decide which couch to pick for my living room. Very kind and friendly.

Lynda was awesome and very helpful did not rush i us highly recommend and should get a raise for customer satisfaction

Janet was amazing, I appreciate all the help she gave me today. Janet ensured that I had the best deal possible. Very satisfied

Furniture arrived broken. Took 3+ weeks to even get it. Now we’re going into another week and still have no clue what’s going on. Apparently customer care got blurry black and white photos even though I can see clear colored photos in my sent box. Still waiting to hear back from customer care. It’s been 72 hours and that was the max amount of time we were supposed to have a resolution in. I have 3 young kids and a broken box and tables in my dining room because we don’t know what we’re supposed to do with it.

Everyone was very friendly! Travis was very knowledgeable and provided extensive knowledge related to the products!

Janet was extremely helpful today! My husband and I had a whole list of things we wanted to check out ant Ashley and we had her running all over the store! She was very pleasant and flexible! Excellent service!

Lynda was great!

Friendly

“We recently bought a couch, and [Christian and the team] made the entire process smooth and enjoyable. They were incredibly knowledgeable, guiding us through various options while keeping our needs and budget in mind. Their patience and attention to detail were impressive, as they took the time to answer all our questions and even offered helpful advice on matching it with our living space. Thanks to their assistance, we found the perfect couch that is both comfortable and stylish. Highly recommend working with [Christian and the team] for an stress-free shopping experience!”

Lynda was absolutely excellent, and helped me from start to finish find precisely what I needed and exactly what I was looking for. She was incredibly knowledgeable about the product lines offered, and was able to provide all the details I needed to know about the products I was considering. She took the time to draw up quotes for me to compare, and even worked to squeeze in extra little discounts here and there. I highly recommend buying from Ashley and working with Lynda. She will take good care of you from start to finish.

Shopped at Ashley in Pottstown PA. Kim Major was absolutely wonderful. She was very patient and knowledgeable about the products. We only shopped for a recliner and ended up with the matching sofa also.

Kim Major was an amazing to work with in helping make our selections.

Janet was great.

I spent quite a few hours with Kirsten because I was so undecided. She was the most patient and sweet salesperson. I will be recommending her to my friends that need furniture. Then we finished our night out with Tiffany and Alex. Such a pleasant experience with everyone at this store.

kirsten is so sweet, i would recommend anyone who needs furniture. Alex is also a very good guy! :)

Travis was very helpful and easy to work with!

Wonderful staff and super helpful management team! Beautiful store!

Christian is an amazing sales person! Attentive, knowledgeable and honest.

Good experience, Lynda was very knowledgeable and helpful

Janet did a great job and was very helpful

Travis was a big help finding us the end tables and ottoman we were looking, for we even threw in a bed set for a bedroom

Stopped in to look for couches and found the Nuvella couch which we loved and ended up purchasing. Christian was super helpful and was able to help us find the perfect couch based on our needs and wants. Will be back!

Lynda was such a huge help finding a couch!!

Travis was great to work with. We came in to just look and found pieces we really liked and came back to purchase the items. Travis took us through the financial stuff and we were very pleased with the process.

Visited Pottstown store and was very impressed with how friendly and patient Lynda B, the sales associate was. Lynda was very knowledgeable and very helpful in helping us pick the perfect love seat.

Janet is a fantastic home furnishing consultant and was a tremendous help when searching for a dining collection. I am thrilled with my choices. Tiffany was great at supplying the answers to all of my financial questions. Thanks for a great experience

Janet was incredibly helpful and thorough.

Janet and Tiffany were fantastic

Janet greeted me upon walking into the store. She asked my needs and pointed me in the direction I needed. She did not hover but was close by when I had a question. She was friendly and knowledgeable and that is what I most appreciated.

Lynda was very helpful

I had the best experience tonight at the Pottstown Ashley Furniture store with my sales person, Janet. She helped me to get a great price for a floor model set and the price was even better than expected thanks to the manager, Tiffany, because of a defect in one of the headrests. Janet worked with her to see what could be done. Everyone was super helpful including Matt who is one of the sales guys, but he also got down in the floor and took apart the reclining sofa I was buying to assess what a noise was we were hearing. What a great buying experience. We will be back!

Enjoyed our time shopping with Janet . Janet is very knowledgeable and helpful . She is aware of all products offered by Ashley.

Matt was great!! He was willing to answer all of our questions. As well as was not pushy at all. Made the whole process of choosing our furniture very enjoyable! Highly recommend!

Loved working with Travis. Very helpful !

Walked in and was promptly greeted by Travis. He is very knowledgeable about the pieces on the floor and answered any questions we had.

Kirsten was a Fabulous help when looking for an entertainment center and dining room table!

Matt was fantastic, very responsive and informative. Thank you!

Janet was fantastic

Lynda was amazing got exactly what a needed and gave me an amazing discount on a pillow!

Visited Ashley Furniture. Sales Associate, Janet, was very helpful! Attitude was great and easy to speak with. Would definitely purchase again.

Linda was a great help. She was not pushy and waited patiently as I got through all my questions. She gave me all the options and we landed on the perfect combination of furniture and price. I’ll definitely return to the Pottstown Ashley Furniture and work with Linda again.

Thanks Lynda!! Great service all around at the Pottstown Ashley! Tiffany was a great help as well!

Janet was a huge help as we picked out our new couch! Highly recommended :)

I recently visited this Ashley Furniture Store to look at nightstands, and my experience was mixed. While the salesperson I initially worked with was kind and helpful, several issues made my shopping experience less than ideal. First, the prices in the store were double what I found online. I was told the store is privately owned, which is why their prices don't match Ashley's website. Additionally, the service plan in-store was twice as expensive as the online option, and the store charged for shipping while the website offered free shipping. In terms of delivery, the store informed me that my purchase wouldn’t arrive until after Christmas. However, when I ordered online, the nightstands arrived the very next day. One aspect I found unprofessional was when I returned to the store and asked to work with the same salesperson, only to be told by someone new that she wouldn’t be working there anymore before being passed off. It left a sour impression. Although the store did offer to match the website's prices, the drastic markup—$599 in-store versus $299 online for the same nightstands—made me choose to shop online instead. In summary, while the customer service in-store had its positive moments, the pricing discrepancies and overall experience led me to conclude that shopping online with Ashley was a better option.

Jannet was vary helpful in helping us find what we need . 10/10 recommend

Janet was super helpful! She was very respectful of space and time. It was pleasant shopping experience, typically a sales person will follow you around the whole time, not Janet!

Ashely’s has great furniture and staff. Lynda was great to deal with. She was very helpful, knowledgeable, and was patient with our choice.

Had the pleasure of dealing with Linda bussel at the Pottstown store . She is so kind and personable. All the staff is friendly. If we buy again I will deal with Linda, she even saved me 20 dollars .

Travis was a great help! We are very happy with our purchase.

Janet

Janet did a Thorough description on price and information on furniture. Good discounts. Happy with the purchase!

Travis was very kind, helpful, and patient with all of my many questions. None of the store associates were pushy, which happens often at furniture stores, but were nice, knew their products well, and had great furniture pieces!

Lynda was excellent! She was very nice and knowledgeable of all the additional deals to make sure we were completely satisfied.

Kirsten was an extremely helpful and friendly associate! She walked us around to all of the pieces that we wanted to consider and gave good suggestions

Matt was phenomenal to work with gave us all the options. He was very patient with all of our questions and concerns. Very happy with our buying experience.

Matt was extraordinarily helpful and answered all of our questions. He was polite and responsive to our question/comments as well. Overall a wonderful experience.

Thank you!!! Matt was awesome, informative, and kind. I like a salesperson who isn't pushy and available when I need them! The whole process was easy and fun!! Highly recommend Ashley Furniture!!!👌

Christian was very helpful

Editing original review: we received our bedroom set and upon the initial delivery it was discovered that the headboard had the incorrect feet. Ashley offered to re-order it and after three weeks our new headboard was delivered today. As soon as we lay down in the bed, it collapsed breaking the boards underneath. We called this Ashley store and they just offered to email the warehouse with somebody to call us back within 72 hours, meanwhile, we have nowhere to sleep and cannot move this heavy headboard to get the broken piece out of the way. Unacceptable and obviously cheap quality materials for a very expensive price. extremely disappointed Original review: Janet was great and professional during the entire process and very informative!

Janet was our sales lady and made the experience painless. We knew what we wanted and she pointed us in the right direction.

Janet and Tiffany helped us find the perfect furniture. They was wonderful at fitting our needs. A pleasure to do business with and very nice salespeople.👍 5 star

Janet and Tiffany were very helpful, pleasant, and patient with us as we made our furniture selection.

Janet was very helpful and knowledgeable helping us select a new sectional for our home

My family and I were recently serviced by the team at the Pottstown Area Ashley Home Store. Lynda was very attentive to our needs, and she worked diligently to ensure we received the best value for our money. Very good overall experience!! Highly Recommended!!

Thanks Travis great customer service. Although we would have enjoyed a free blanket with our purchases… :)

Janet was so helpful with ordering us get the sofa we wanted in the correct color as well as getting the delivery all coordinated! She made everything a breeze

When I visited Ashley Furniture, Janet greeted me warmly. She was kind and helped me find the perfect sofa for my living room, a carpet, and a dresser.

Janet was great and attentive to our needs! We had the best experience!

Always a pleasure working with Janet!

Extremely helpful and accommodating. Seamless from start to finish. Loved the service.

Avoid this store at all costs. Went to this store to buy a new TV stand. They showed me one with a fireplace that had some cool features so I said I would take that one. Sure enough, it gets delivered without the fireplace insert. I called and they said the insert was separate and not included AFTER SHOWING ME THE FEATURES OF THE FIREPLACE AND ME AGREEING TO BUY IT. Full blown bait and switch. They tried telling me the insert was an additional $800 dollars (more than I paid for the TV stand itself). I tried telling them it was only a couple hundred bucks online and they said online is a separate entity. They had to get regional manager approval to lower the price. Ended up having to pay an additional $300 for the insert. Do not buy from this store. Go to raymour & flanigan.

Janet was fantastic as usual! We went back to get a sofa for the basement and we were in and out under 20 minutes. She was helpful and answered all our questions.

Janet was friendly and very helpful.

Janet was extremely helpful and professional.

Janet was very attentive and friendly during our visit. Will come back again!

Kirsten and Pottstown crew were very helpful and professional!

Excellent customer service. Travis was so helpful

Lynda was great! Will shop here again!

Spent $3,000 for a new sectional and an additional $220 for “premium delivery”. What a joke! It was delivered on Tuesday, 3 weeks after ordering, with the wrong legs for one of the pieces, and said piece was missing a hole for the legs. Delivery driver said he was submitting a work order for the matter to be fixed, and that we’d hear from someone in 24 hours about it. 4 days later and still no call, so I call Ashley and they no nothing of the matter. Have to submit pictures now and wait 3-5 more business days to hear anything about what they’re doing to fix things. Avoid these people at all costs.

Janet has been very helpful and kind. We have come in multiple times to look at a loveseat prior to purchasing. Each tome Janet was patient and understanding. I would recommend Janet to help with your furniture needs!

I am so happy with my purchase Lynda was very knowledgeable and very helpful. They didn’t have the chair that I was looking for. For the dining room table I liked. So the nice thing was they had it in the back and had someone put it together so I could sit on it very thankful . Can’t wait to receive my my new dining room table and chairs .

Very easy going and pleasurable experience

Janet was fantastic! She gave us space to shop without following us, was available when we were ready and thoroughly answered our questions. Would definitely recommend

Lynda was great. So was Tiff and Tina.

Lynda was a pleasure to work with

Lynda was a dream. She made this as quick and easy as possible and had answers to every question we had.

Matt was great and helped us purchase our new living room set! Very kind and accommodating to all of our needs!

Lynda was very nice, informative and highly professional. We look forward to our new furniture!

Janet was very helpful and attentive while couch shopping.

Janet was great! Thank you so much!!

Janet was very friendly and knowledgeable helping me pick out furniture for my new house We purchased living room and bedroom and dining room. Highly recommend her expertise. Agent Alex was very efficient with my fnance and closing process.

Janet was very helpful from the moment I walked in the store.

Janet was incredibly helpful and worked with me to get a beautiful bedroom set within my price range

Christian

Lots of styles to choose from. Matt (with the hat) was extremely friendly and helpful!! I highly recommend this location!

Janet was very helpful with helping us get the best deal on what we were looking for!

Travis greeted us warmly, helped in our search, and helped us to get the best deal possible within our budget.

Janet helped the first time we walked in and we ended up not buying the furniture because of the measurements. We decided that we wanted to move forward with a portion of the sale and she made it so quick and easy. Deal was done in minutes! Highly recommend.

Met with Christian regarding buying new furniture. He was very helpful. We made a Purchase

Stopped in to look at a new couch and a new bed set. Matt swooped in and was such a delight to work with! He was very thorough and explained everything with great detail. He was extremely cheerful and the small drops of humor made this the easiest buying experience. Definitely visit Matt at the Pottstown location!

Kirstin was such a pleasure to work with, and the whole team was wonderful.

I told Janet I was looking for a bedroom suite and she found the perfect one for me!! I recommend Janet if you are looking for someone who will listen to your needs and find your the perfect set of furniture!!

Janet was amazing help today while we purchased our first sectional! She was very helpful and had a fantastic attitude and a smile on her face. Very helpful and made our experience easy and fun. ❤️❤️. We will definitely come back to see her in the future.

Janet was awesome! Helpful with all our questions. Walked us around and talked us through everything we needed.

We visited the store in Pottstown and were delighted to have had Janet help us. She was super sweet & knowledgeable about the living room furniture. Great personality! She’s a keeper!!

I worked with Janet at the Ashley store in Pottstown and it was the best experience. If you want a sofa and a good deal, she is your girl.

Lynda was wonderful making sure that we got the right pillows for us!

Janet was a wonderful help

Janet was so helpful. She was patient with us and helped us find a couch in our price range that is comfortable and just what we were looking for.

Great selection and very friendly staff. Makayla and Tiffany were great

Had the best experience shopping with Janet!!! Bought our second piece of furniture here and will always come back for more!

Loved Lynda she was extremely helpful and not pushy! Walked out with a fabulous new set at a fantastic price! Stellar service! Tina D was excellent as well! She made payment a breeze! Excellent teamwork!

Lynda made our furniture buying process so simple and easy! We will be back!

Matt was fantastic to work with. Took the time to answer all questions and would always make sure we had everything we needed. Can’t wait for everything to arrive.

We just had a perfect experience buying our new love seat! Thank you travis! We really appreciated your help!

Janet….was helpful.

Janet was very helpful with making our purchase today!

After searching for months I finally found a couch I love! Thanks to Janet for the amazing customer service and making the process super easy!

Everyone should head over to Ashley, Pottsville, PA! Everyone was polite but Makayla was awesome, and very helpful. She greeted me at the door and let me know that she was available for any questions I had. It’s a better experience than the one I had in Philadelphia branch. Makayla was exceptional! Pottstown branch I will recommend every day! Great service, great variety!

Janet was awesome again. We have purchased many items over the years from her and it's always a pleasure.

Exceptional service fee Janet.

Mikayla was very helpful when we visited the store. She was knowledgeable of the furniture and very pleasant.

Matt was great and helped me find the right pieces! He was friendly and patient as I made my decision. Thank you Matt!

Janet was super helpful at the Pottstown store. She got us a great deal & was very attentive to our desires and concerns with different types of couches. Can’t wait to get it delivered!

Janet was amazing!! She was so nice and super helpful. She informed me of all the ways I could save money. As someone who is moving into their first apartment, this was extremely helpful and Janet got me a great deal!

Janet from Pottstown was awesome with her assistance with helping me find a piece of furniture!

Lynda was awesome! She was helpful and patient. The whole team was so sweet.

Ask for Matt, he was awesome and quick to answer any questions I had.

Matt was very helpful!!!

Janet was extremely helpful with our furniture purchase. Explained everything in detail and very polite Thank you!

Lynda was great and made the process really easy.

Matt at the Pottstown location was a great help. I came in knowing what I wanted and he helped me get exactly what I wanted with better prices than online.

Janet was very helpful and knowledgeable. We didn't feel pressured and she was able to help us find the right sofa for our house.

Janet was a great help in selecting my furniture!

Travis was super helpful during our couch buying process!

Matt was excellent. Got us in and out with a new couch! 10/10 experience.

Worked with Linda who was great to work with. She explained our financing options. We are looking forward to receiving our purchase.

Lynda was great and super helpful. We got a beautiful couch for a beautiful price! Thank you!

Travis did a wonderful job helping me ! Tiffany and Asia were wonderful also !

Our salesman Matt was very helpful and easy to work with

We love Ashley Furniture!! As soon as we walked in the door, Janet greeted us with a welcoming smile and led us back to the “big kid” section to help us choose new beds for our kiddos. My daughter immediately ran to the princess bed of her dreams and my son found exactly what he wanted too!! Janet made the process quick and easy for us, our biggest decision was whether we wanted to set up the furniture ourselves or have the Ashley team deliver and set up! Thank you so much for making the process so seamless for us. We will definitely choose Ashley for future furniture purchases!!

Mat was very helpful and informative

Thank Travis , you were great

Travis was a big help

Travis was great!

Lynda was awesome. Very knowledgeable and thoughtful. She took me to the storeroom to view a product and showed me comparable to what I was looking for. Tina was quick and efficient with the purchasing process and gave valuable advice.

Our experience was made so welcoming and insightful thanks in huge part to our sales rep, Lynda! She was absolutely amazing. Not only was she extremely knowledgeable, but she was so friendly and helpful. She worked with us with no pressure felt and really did her part to get us the best price she could. If not for her, we may not have stayed to purchase! Thanks Lynda!!!

We were shopping for our new home and need to furnish a few rooms. Travis was helpful from the start and was a pleasure to work with.

Janet was super helpful in navigating the process of furnishing a new home. Highly recommended!

Matthew was polite, professional! Helpful as far as picking out my new living room set!

Janet was so good. She was so helpful!

Janet was amazing!! So helpful and kind!!

We had a great experience with the whole team at Ashley Furniture in Pottstown! Linda was so helpful and friendly. My husband and I worked through a very long thought to decided between 2 living room sets and Linda was so patient. I highly recommend!

UPDATE: My husband and I recently visited Ashley Furniture to purchase new living room and bedroom sets. While we were there, the saleswoman, Janet, convinced us to add a mattress to our purchase, claiming it was the only way to avoid delivery fees—despite advertisements suggesting otherwise. She also assured us we would have 90 days to try the mattress and return if we weren’t satisfied. Trusting her word, we spent 30 minutes testing various mattresses and selected one. The mattress was delivered on November 29, 2024, and we slept on it for just one night. To our horror, it felt nothing like the mattress we tested in the store. It was rock hard, with no give whatsoever—like sleeping on a pile of bricks. The next day, we immediately contacted Ashley Furniture to initiate a return and refund. Here’s where the nightmare escalates: - We called seven times and emailed three times, and each time, we were brushed off, told that a supervisor was unavailable, and promised a call back that never came. - On the seventh call, we refused to hang up until someone with authority addressed our issue. Finally, Wade, a so-called manager, got on the phone. Wade’s response was appalling. He spoke condescendingly to my husband and stated: - We could not return the mattress for a refund, and the only option was to exchange it—after first paying a restocking fee and a charge for return shipping. Apparently, Ashley Furniture expects customers to pay repeated fees until they eventually find a mattress that works for them. Utterly absurd. Had we known that Ashley Furniture engages in misleading, bait-and-switch tactics, we would have avoided them altogether. It’s clear that Ashley Furniture’s profit model prioritizes short-term gains over customer satisfaction and repeat business. Save yourself the frustration—shop elsewhere! ORIGINAL REVIEW: Janet, our salesperson was fantastic. She was very helpful without being pushy. We went in to get a sofa, and Janet made the process so seamless that we left with the sofa and a couple other pieces.

Janet is very helpful

Travis helped us immensely when we visited the Ashley store to buy a couch. He was very patient while we looked around the store, and showed us plenty of options!

Janet was absolutely incredible! She helped us find a whole new living room set in less than an hour! I was obsessed with a flower arrangement that was displayed with our furniture set and Janet threw it in for free!

Leo was great he helped us with everything we needed and was very informative.

Travis did great, very helpful!

Travis was such a big help! Great service

Lynda was great! Helped us find a beautiful new bed! Highly recommend!

I was looking a long time for the right bed frame. Matt, from pottstown was a great help and answered every one if my questions. Thanks Matt for making my shopping a lot less stressful.

The store has a lot of great options and affordable prices. Travis was very helpful in making recommendations, I think I ended up buying the first couch he recommended to me after trying many at the store. The purchasing process was super easy and straight forward.

Janet was very helpful and thorough.

From the moment I walked In the door and met my sales associate Janet, she made my experience One of the better ones I ever had Shopping for furniture. She was not pushing, She told me to Just walk around and see if I find anything I liked. She actually asked me if It was okay for her to check on me in a little bit. It was very nice to have somebody ask me instead of Just following me around like a hawk following their prey. I think a lot of sales people could learn from her. I did ended up purchasing a beautiful dinette and buffet set and the price was great. It's a beautiful set, and my sales associate was phenomenal. I would definitely go there again. Thanks Janet

Janet did an amazing job with customer service and made things easy

Our experience in purchasing and receiving delivery of our new sofa was one of the best experiences we've ever had with a furniture purchase.

Alex the Customer Service Representative was amazing during my checkout. He made me understand everything and my checkout was super fast. HE NEEDS A RAISE!!

Janet was very positive and knowledgeable.

Makayla was a great help and very informative in purchasing a recliner for my father. The store manager was very helpful and attentive. Everyone had great customer service.

Makayla was amazing! She was very helpful and had a great personality! The store manager was sweet as well! The entire staff greeted me as they walked by and made me feel very comfortable!

Makayla was wonderful! So so helpful!

Worst customer service ever. Don't bother getting the insurance on the furniture as you lose more work days and could have just bought other furniture with all that time missed from work. They are not helpful at all. We have 2 identical recliners and one has been constantly breaking from the day we got it. They have been out multiple times ( over 5 or 6) that's a lot of missed work days for me and still frustrated as it's completely broken again. Our other recliner works like it should. Why don't they just replace this one with a quality one and be done.

Lynda was an amazing partner while shopping for our first bedroom set for our 3 year old. She was polite knowledgeable and patient through the whole experience I would definitely recommend Ashley’s in Pottstown by the Giant!!!

Lynda was wonderful in helping us buy our new couch .Very friendly.!

Matt was very patient with us as we navigated purchasing our new living room furniture. And overall positive experience!

LYNDA! Yes please. She was knowledgeable and kind. Lynda didn't push us to make a purchase. She helped us with financing and didn't make us feel any judgement. Thank you!! We are so excited for our new furniture.

Travis was very professional and was able find the right sofa for me.

Janet was awesome, very tentative. Will recommend her to family. Thanks

Janet was extremely helpful and friendly and helped us get our dream couch! She even lended us her tape measure to ease my husbands mind on the length of the couch :) highly recommend her when you go to buy a couch at Ashley!

Great experience. Glad I selected the store instead of online. Price was less and my saleman Janet was great. Update: 2 weeks later my couch was delivered by two very nice gentlemen. They unwrapped everything outside, cleaned up and placed everything right where I wanted.

Janet was very respectful and helpful to us! We found exactly what we were looking for at a great price!

Matt was great helping us pick out a new mattress. Knowledgable and tips were helpful. Polite. Patient with kids. Awesome salesman !

Janet was so helpful, and we genuinely appreciated her time and insightful knowledge on the couches we were looking to purchase! Thank you for being kind and so approachable with our questions, we’ll definitely be back!

Janet was phenomenal from start to finish. Very informative, attentive and yet very willing to allow us our space as we made our final decisions. Janet stayed patient with us and offered to stay beyond her shift, allowing us additional time to make our decision and to not feel rushed. Thank you, Janet for a great experience! We will use her for future purchases for sure!

As soon as my son and I walked through the front door we received top notch service from Lynda. She was very helpful and gave us the necessary time to make a decision. Excellent purchasing experience.

Amazing service! Travis was “rizz” as my son stated and such a super help to me and very patient as I changed my mind a couple times and each time I was back in store everyone was consistently friendly and helpful. Very nice decoration advice as well as I got the Nuvella and Isanti set and looks really nice. I do wish online only selections were a available for order as well as there is also some very beautiful pieces online for commission but that is beyond control of the management. Thanks also to Tiffany, Asa, Jen, & Alex, Tina, Janet who made it such a nice buying experience. Trust me I would fill my place with more Ashley furniture and hope to do so! 😊

Beautiful selection of furniture and received excellent service from Travis. Thank You !!

Travis was very helpful in explaining all options available for the furniture we're looking at. He answered all our questions and never made us feel pressured for the sale.

Great service!

Matt helped us find the perfect sectional for our new home. He was helpful measuring every set and took his time with us. Matt was find funny and knowledgeable. Definitely an excellent salesman!! 🌟

Great experience at the Pottstown Ashley Furniture. Lynda was very knowledgeable, and was able to meet our price point and aesthetic needs with a reasonable sofa.

Janet was helpful

Travis in Pottstown was awesome and was familiar with product

Very helpful

Travis was exceptional. We will use him again in the future for sure.

Janet was extremely helpful and patient. She stayed back and didn't hover, but was there to answer questions when we had them. I would shop here again, and ask for Janet.

Janet was knowledgeable and super helpful with our multiple mattress purchase. Thanks!

Janet is a truly exceptional salesperson! Very personable and helpful!

Not only is the showroom at this location lovey, the staff is so helpful. Matthew did an incredible job helping us with what I thought was a difficult sale, but he was able to breeze through. I would go out of my way to do business with him again.

Tina was very wonderful, kind and patient. Thank you for your help.

Janet was great and made sure I got everything I needed!

Janet was very pleasant. She answered my question. Showing her knowledge of the stories product, which made our shopping experience a very nice one and most all she was not pushie. 😊 1

Matt did an awesome job answering all my questions and was very helpful. Got a great new living room set.

Travis was the best! Helped us find our new couch

Janet was very helpful in making sure we found exactly what we were looking for and were comfortable with our purchases. She stayed late to make sure everything was taken care of and broke down all of the prices for us. Would definitely come back and have her assist us again.

Janet was Amazing to work with! Very pleasant and made the experience that much better! Would highly recommend her to anyone! Thanks Janet!

Janet was awesome and very helpful. I would highly recommended.

Travis was absolutely fantastic! He worked with my wife earlier in the day and then again with me when we came back later that evening. He explained everything very thoroughly and made us very comfortable with our decision so we purchased from him that night. Very grateful for his patience and will definitely continue to work with him in the future.

Janet was very helpful, thank you.

Linda was great with reviewing all of our options.

Went in to find either a recline or loveseat recliner, Janet was super helpful in finding one that would be good for our house with six cats. Really looking forward to my new reclining loveseat

Lynda was great! Very helpful and wonderful to work with!

Outstanding experience. Would recommend 10/10. Travis was super helpful, and bro got a fistbump for his efforts.

We stopped in today to look at sofas and recliners. Janet was great to work with, very professional, knowledgeable, and took the time to answer all our questions!

Travis was exceptional. Thank you.

Janet was our very knowledgeable and nice sales person. She was not pushy and very understandable to our needs.

Good experience, good deal. Sales associates Lynda and Tiffany were great.

Janet F. was AMAZING as far as customer service and working with us to get furniture for our basement that fit our budget.

Lynda was great today!! She was super sweet, patient and helped us find the perfect dining room set for our home. It was a pleasure working with her today.

We had a great experience with the entire team at Ashley Furniture in Pottstown! Mikayla was so helpful and friendly! My husband and I worked through a very long thought process and she was so patient. I highly recommend!

Thank you Lynda!!

Thank you Tina for all your help. Great personality and smile!

Wonderful shopping experience with Janet. She went over and above in helping us with our decision. Thank you Janet.

Janet was amazing! I can not Express how wonderful she was as she juggled 3 customers!! Each of us had her full attention as she smiled and conversed!

Janet was so nice and helpful!

Janet was very helpful when I came into the Pottstown store looking to purchase a second piece of art for my home.

Janet was great!

We worked with Janet, she’s WONDERFUL. Highly recommend, and seek her out. She gave us amazing discounts and was so gracious, timely and sweet!

Delivery was good, in spite of the difficulty finding our home in the dark. Delivery team set up the loveseat well and were very pleasant.

Janet a very wonderful sales person to connect with at this store. She is very thorough and knowledgeable. Very patient and wonderful.

Jen was great she helped with all our needs Ty

Janet was awesome helping out through the process and Tina was the perfect closer with my payment process

Linda was Helpful and polite

Lynda was amazing! She took her time with us and answered all of our questions. Thank you Lynda we will be back to see you again!

Tiffany and Janet were extremely pleasant and accommodating You can certainly tell they enjoy their job! Thanks ladies, we will be back!.

Makayla is obviously new but she was very personable and earnest. There were many good options to choose from. We would definitely consider coming back if we needed other furniture

Travis did a great job assisting us in buying our couch!

Lynda is great! We have been lucky enough to have her help us twice with purchasing furniture for our home. She is such a delight to work with. You are in good hands with Lynda!

Travis was helpful and friendly! We pieces we ordered are perfect!

Janet was super helpful and found furniture that matched our style. I would recommend Janet if your looking for new furniture.

Janet was so helpful! Greeted me quickly and was patient as I tried every couch! Found one I loved on sale for nearly half off. Great experience and will be back for more!

Makayla, Tiffany, and everyone else my wife and I dealt with were great to work with! They made the experience and decision super easy!

Makayla was very helpful with my purchase.

Lynda was very great helping us pick out the best couch for us!

Lynda was great! Helped us pick out the perfect couch! Will come back again!

Had such a great time visiting Ashley’s today. Travis met us and was unbelievably helpful showing options and researching the plethora of questions we had. Left with a brand new awesome couch!!

Janet was great assisting us with our living room furniture needs! She was very personable and friendly. Please see her when you go to the store in Pottstown😁

Thank you Travis you were a pleasure to work with!!

Went to the Pottstown store for a new mattress and bed set. Worked with Matt and he was amazing. Very knowledgeable on mattresses and made the decision very easy. Will definitely be back in the future for other furniture needs!

Lynda was awesome to work with and the manager Tiffany was helpful as well. Highly recommend working with Lynda for all your new furniture needs!

janet was lovely, even though we didn’t purchase anything she did her best to help us to her best extent. such a pleasure!

Matt was very helpful, friendly and knowledgeable. We were able to get all the furniture and accents we wanted at a great price.

Janet was wonderful in helping us with the purchase.

Janet did a wonderful job helping us find our dream couch!

Janet did a wonderful job helping me purchase my dream bedroom set!

LYNDA was wonderful

Lynda was wonderful

Great customer service. Lynda was a pleasure to work with. Thank you for all your help.

Janet got me a great deal, she is so lovely!

Matthew Hetrick and the manager were super helpful and helped me buy what I was looking for in the budget that I had.

Matt provided great service and helped us come to a deal on a sofa and server for our home renovation. Thank you to the manager as well!

Janet was great! Very knowledgeable and honest!

Janet was super helpful and provided all the information that we needed! She also let us of know of all the promotions going on which was great!

Matthew was very knowledgable about all the furniture and mattresses my wife and I tested today. He was very friendly and easy-going. He never pressured us into anything we weren't comfortable with. Highly recommend, and will consider working with him again in the future.

Janet was wonderful to work with, she was very helpful! She helped us find exactly what we were looking for.

Janet was such a pleasure to work with! Gave us time and space and answered all of our questions!! We will definitely be back!!

Great customer service!!

Bought our new sectional here today. Actually a really great experience as far as furniture buying goes. Have done other major retailers and the pitches are very heavy handed. I appreciated that the folks over at Ashley let us shop but also popped up when needed. Our salesman Matt was awesome! Haven’t had so much fun furniture shopping in years. The whole team was lovely. Clearly could vouch for the product but wasn’t shovey and was the fastest purchase of furniture I’ve ever made. Other big brands have taken over an hour to do paperwork and it’s so frustrating. I’m sure we’ll be back.

Lynda was awesome

Great experience., Lynda was fantastic. Not pushy and extremely knowledgeable about product options. . Super sweet.

Janet Flack was wonderful & made our experience great! She has a great personality & lets you take your time with trying to find the perfect piece for your home! Can’t recommend her enough, thanks again!

Very helpful experience. Thanks janet

Hector assisted me and was very knowledgeable and helpful, and also gave me space to make a decision with no pressure.

Janet was an amazing sales person. She had a lot of patience with us.

Janet was very helpful and knowledgeable in my furniture purchase. I highly recommend her.

Hector from Pottstown, PA was great!!

We were greeted by Lynda and she took her time and listened to our needs and helped us pick out a beautiful livingroom set. She went above and beyond to help us. We will be buying all our furniture from her in the future. Thank you Linda for all your help.

Very helpful! Accommodating and worked for the best interest of the client!

Lynda was excellent in assisting us in buying new chair. Great service!

We were in 3 times before we purchased. Hector helped us all 3 times, he was super helpful and patient all 3 times.

Cool guy great personality sold Matt

Lynda was fabulous, however the experience after sale was horrible. Ordered furniture at the beginning of July, wasn’t all in until end of September. Two of the chairs were incorrectly ordered when they finally did arrive. I was then told it would be another 4 weeks? What?!?! Ok nevermind. I will order them on Amazon (and they were cheaper). Had them next day. I then call them for a refund for the chairs and according to their policy you have to come into the store or they just keep your refund. Like unbelievable what an inconvenience! Not even our fault, they can’t issue the refund over the phone. Just beware, they are great with sales, past that point is a headache!

Linda was very helpful and very easy to work with great experience.

I was met as I entered the store by Janet. She asked what i was interested in looking at ... and suggested areas to look. She then gave me a little space to roam before checking on me. She was able to make some suggestions based on my choices and questions and then efficiently complete my transaction once my choice was made. She was knowledgeable and helpful. I appreciated her assistance and look forward to acquiring my new furniture. Great job, Janet, and thank you.

Janet was my sales rep and she was amazing. Extremely knowledgeable and helpful all while not being pushy or overbearing. I really appreciated working with her and look forward to working with her again in the future!

Janet was great!!! She helped my wife and I to pick out the perfect living room for us.

Janet was very patient and helpful! Can’t wait to get the furniture delivery.

We worked with Janet today on purchasing a new couch. She was very pleasant and knowledgeable to work with- no pressure at all and provided us with a great experience. Highly recommend!

My 5 year old son needed a mattress for his big boy bed, so we went to the Ashley store. I wanted my son to pick out his own mattress and Lynda helped us out with this. She was great about letting my son try out the different mattresses. Lynda listened to what he said about how it felt, and then she showed us the next one. He was even excited about the pillow she let him use to lay on the different beds! If you are in need of a new mattress I recommend going to see Lynda!

Hector was fantastic!! Vert professional . It was a pleasure to shop at Ashley.

Hecter M. was friendly knowledgeable and provided a wonderful experience in my furniture purchase. Everyone should go to him!!

Lynda was wonderful in helping us with purchasing our new sectional and the entire team was very kind! Great follow through, responsiveness, and customer service.

Me and my girlfriend are going through huge transitions right now. Lynda and the store manager took great care of us. We will definitely be back!

Very friendly, kind, and charismatic! Also very helpful with figuring out financing options and walking you through the payment process

Stopped in today to look at bedroom furniture. Also a cocktail table and side table. My salesperson Janet was awesome. She was very patient with me . Thumbs up to her. The rest of the staff was great too. So definitely stop in again for future purchases. Thanks again

Hector was very kind and knowledgeable!

Hector was super nice and helped us find the perfect couch and ottoman!

Janet did an amazing job helping me purchase my couch. Really happy with my experience.

Hector was great!!!!

Hector was great he was very nice and informative and helping us find what was best for us !

I went back twice and worked with Janet! She was awesome and helped me find a new mattress! I recommend working with her on anything! She was awesome! Thanks Janet!!!

Hector is an excellent helper. He made sure I got what I wanted

Great customer service! Janet did a wonderful job answering all of our questions and helping us find the perfect sectional for our space!

Lynda was excellent and very helpful!

Hector was very knowledgeable and friendly. He got us set up with everything we needed.

Linda was very pleasant and helpful! Great shopping experience

Kevin was great!

Janet was fantastic! Very helpful and answered our questions regarding purchases! Highly recommend!

Kevin was so helpful in locating our dream couch! He made the process very easy and gave us an amazing deal. We will be back!

I have a wonderful experience at the Pottstown Ashley. Linda and Tiffany were so helpful. They spent a significant amount of time helping me find pieces that worked for my living room. I will be back!

I had a great experience today buying furniture for my new apartment. All the staff members were so helpful, patient, and kind throughout the whole process. Makayla was a great and personable sales associate because she warmly welcomed me, gave me space to look around, answered any questions I had, and guided me through the purchasing process. Definitely recommend shopping here for furniture!

I had a wonderful experience while shopping for a new mattress. Lynda was extremely helpful and knowledgeable throughout the whole process. I will 100% recommend.

Lynda was the best wasted no time in helping us pick the right sofa that met our needs she went above and beyond would definitely use her again for our home furniture needs

Hector was wonderful!

Hector took care of us and he was really nice and helpful. 🙂

Lynda helped me and did a good job. Thanks

Hector was such a great help in the store, helped us find a great deal on my coffee table and end table set. Definitely recommend speaking with him during your next visit!!

Janet is great and really took the time to find all available discounts on a new sofa and loveseat set.

Matt was very helpful and even helped my husband get our new table into my car. Excellent service and very friendly. Everyone in the store was very friendly and personable. I highly recommend checking them out for your furniture needs.

Janet was awesome

Excellent service, very helpful and knowlegeable

Matthew was amazing I explained my wants and concerns and I was able to walk away fully satisfied and stress free

Very helpful and pleasant! Thank you Janet

Hector did an amazing job in helping my family choose our new furniture sofa and oversized chair for our basement!

Janet was extremely helpful and personable! She was patient with us taking our time in making a decision & made sure to tell us that there was a promotion going on the following day. Thank you Janet, we’ll be back!

I came in with a bed in mind and Janet helped get it at a great price! She was very helpful and friendly. The store has a great selection!

Lynda was great!

Hector was a professional sales associate the entire time. Very knowledgeable on all products in the store. Helped me several times over the past 6 months with choosing my living room furniture.

Matt was super knowledgeable and helpful! He ran a whole bunch of different scenarios for us and helped us get to the price that worked for us. We've bought a few pieces from Ashley's and it's our go to furniture store.

Matt was very nice. Thanks for the help!

We told Janet what we wanted and she delivered!!! She was attentive and thorough !

Great experience with hector

I was very satisfied the minute I walked in! A very kind lady at the desk greeted me and my very helpful and kind sales person Matt, helped me with everything that I needed help with!! Matt went above and beyond to help me find the right kitchen table set to fit my needs!! I really appreciate his kind help along with the two kind ladies at the desk.