Ashley Store Pottstown, PA

Had a great experience. Kirsten was very patient to show me around and showed so many options until I found exactly what I like. The store manager Tiffany was a great help explaining how the financing and delivery works. They were very friendly, courteous and Knowledgeable. Would like recommend to anyone looking to beautify their homes!

Our visit today was pleasant. Lynda was there to greet us and walked us through some options that worked for our space. She took the time to help us talk about our needs and helped us envision what would work for our needs in the space that we have. She went over all available discounts and financing offers to give us the big picture without surprises. Would highly recommend her for you furniture needs.

Kim was very helpful and kind.. great service

Thank you Lynda for helping us find new furniture for our basement! She was very nice and helpful with what we wanted. Didn’t pressure us into things we didn’t want. Thanks again! We will be back again!

Janet was very nice but a little pushy. Felt kind of rushed and left wondering if I made the right choice

Janet was very helpful and explained everything to us.

Great service and delivery

Great deal! Thanks Travis!!

Travis was great

Great service and selection. Travis was very helpful!

Kim was super friendly and helpful while we were shopping for a new dresser. We'll be back soon for the living room set!

Our salesperson was AMAZING! Kirsten Kaplan at the Pottstown location was friendly, courteous and very knowledgeable about the items in the store. Ask for her if you visit this store!!!

Staff are very professional and pleasant. Exercise patience while we take our time to view the different items we purchased.

Jonny and William were very professional and courteous. Did a great delivery and set up.

The furniture and the prices were good, as well as the quality of customer service. The only reason for not giving the 5 stars was because it would take approximately a month for the furniture to be delivered. Other than that it was very good.

Everyone was professional.

Lynda was very helpful and very pleasant

We purchased a new kitchen table and worked with Lynda. She was very knowledgeable and pleasant. It was a quick and easy purchase. Thanks Lynda!!

Kim was friendly and patient as we took our time shopping and adding on to our purchase. The furniture is very pretty and comfortable!

Husband and I bought 2 couch sets. We lets the sales woman know we have a 65lb dog and we were concerned about his nails and the couch. She showed us a basket weave fabric that seemed sturdy and she said she knew it would hold up. We really should have done some research to find out this is NOT the case. Within a couple of weeks the fabric already had multiple pulls in it. Spending $2500 for a couch to not hold up is disgusting. I am so disappointed. People really don't have your best interest and just want to make a sale.

Travis was a big help. Thanks!!

Lynda was awesome. Second time she has helped us out. Gave us great suggestions and advice!

Lynda did a great job helping us find what we were looking for in a kitchen set and explaining the order and delivery process, as well as different financing options. All in all, a simple and positive experience.

All the employees are very helpful, Matt was our salesperson. All employees did their job super well and are very knowledgeable

Lynda was great!

Lynda was very helpful

Travis very helpful

Janet was great! Very attentive, and asked all the right questions!

Matt and Tiffany were amazing. Matt was able to help me choose the best set that worked for us.

Travis was the bomb. Answered all our questions and was great.

Travis was the best. Love our purchase.

Kirsten was great

Lynda was very helpful. Great experience.

Travis was great to deal with! So helpful!!

Travis was great to work with!

Janet is THE BEST. Great Service

Janet was awesome to work with! Very knowledgeable and helpful. I would highly recommend her at Ashley!

Janet was super friendly and helpful.

Nice Service from Janet

Janet was extremely helpful and friendly! We love our new couch!

Janet was the best salesperson I have ever dealt with!!!

Nice large selection of furniture. Very nice and not pushy sales person and new the product.

Janet did a great job answering our questions and helping us find a dining room table.

Travis was a great help!

He took his time to pull different chairs and showed different finishes on a tablet for those not in store. He streamlined the process once a decision was made. He even got balloons for our young boys (and the balloon catcher when one was lost). Excellent service!! Would absolutely return to this store to work with him again.

Kim was amazing. She was so sweet and helpful. She was very knowledgeable about the products! We can’t wait to work with her again.

Lynda was a big help in making a selection and answering our questions!

Very pleasant experience. Kirsten was amazing and explained everything so well. The ladies at the service desk were also very kind. I definitely would recommend this location.

Awesome selection and service. Kim was fantastic! Super helpful and a pleasure to be around. Thanks Ashley!

Matt was exceptional! He was personable, patient, informative and diligent! Would highly recommend.

Travis was very helpful in selecting our new sofa.

Janice was wonderful!! Thank you

We were shopping for a new living room set at Ashley's; we ended up purchasing a couch and recliner. Kim was our sales rep, and we cannot say enough great things about her or Ashley's! Kim did an outstanding job; she was kind, patient, knowledgeable, and extremely pleasant! We got a great deal. If you go to Ashley's to shop for furniture, make sure you ask for Kim! We were so grateful to have worked with her.

Friendly, efficient service!

Kim Major did an exceptional job meeting all of our mattress needs and questions! We left happy with our purchases thanks to Kim! I highly recommend Kim for all your Ashely Mattress needs! 🙌

Janet was awesome!!! Amazing service and very nice and helpful

Amazing service

Janet was extremely helpful and wonderful!!!

Travis was knowledgeable and helpful. We found what we were looking for

Janet was very helpful in our search for furniture. My wife and I love that she was very precise, and ensured all was done correctly with the help of her co-workers. Thank you!!!

a month ago UPDATE: My husband and I recently visited Ashley Furniture to purchase new living room and bedroom sets. While we were there, the saleswoman, Janet, convinced us to add a mattress to our purchase, claiming it was the only way to avoid delivery fees—despite advertisements suggesting otherwise. She also assured us we would have 90 days to try the mattress and return if we weren’t satisfied. Trusting her word, we spent 30 minutes testing various mattresses and selected one. The mattress was delivered on November 29, 2024, and we slept on it for just one night. To our horror, it felt nothing like the mattress we tested in the store. It was rock hard, with no give whatsoever—like sleeping on a pile of bricks. The next day, we immediately contacted Ashley Furniture to initiate a return and refund. Here’s where the nightmare escalates: - We called seven times and emailed three times, and each time, we were brushed off, told that a supervisor was unavailable, and promised a call back that never came. - On the seventh call, we refused to hang up until someone with authority addressed our issue. Finally, Wade, a so-called manager, got on the phone. Wade’s response was appalling. He spoke condescendingly to my husband and stated: - We could not return the mattress for a refund, and the only option was to exchange it—after first paying a restocking fee and a charge for return shipping. Apparently, Ashley Furniture expects customers to pay repeated fees until they eventually find a mattress that works for them. Utterly absurd. Had we known that Ashley Furniture engages in misleading, bait-and-switch tactics, we would have avoided them altogether. It’s clear that Ashley Furniture’s profit model prioritizes short-term gains over customer satisfaction and repeat business. Save yourself the frustration—shop elsewhere!

Firstly, the store is very organized and all the furniture is displayed in ways that make it easy to navigate through the store and see all that’s in stock. The few little trinkets of fake spills and messes (ie: fake ice cream) adds personality to the store. The person who attended to our inquiries, Janet, is a personable and hospitable woman who did a great job in helping us our in finding new furniture for our house and even throwing suggestions to us to consider. She is also very patient as we make our decisions and goes the extra mile to make us feel welcome. Definitely give Ashley’s a chance!

Lynda at Pottstown store was a big help...very honest and knowledgeable 👍👍

Matt was fantastic! Low pressure, gave plenty of time to process and decide on what we wanted.

Kim was awesome gave great customer service !

I needed new living room furniture but wasn’t sure exactly what I wanted. Kirsten was amazing and after taking the time to chat about what I was looking for, she found the perfect set for us. I would highly recommend asking for Kirsten to help find your perfect set!

Such a great experience! Janet was so wonderful and patient with me. I plan on going back to finish decorating my new house. I definitely recommend shopping here!

Lynda was a pleasure to work with. She was very knowledgeable about all of the selections and gave us the space we needed to make a decision.

Very pushy, wanted a sectional, and all she wanted to show us were couches. Too expensive

Ms.Kim is really nice. She has really professional attitude. She is the best.

Janet was very helpful with my purchase and very pleasant!

Stopped in to look at dining room tables. Kim was very helpful and easy to talk to about all options! She was great to work with and I would come back to work with her again if I need more pieces for my house.

Kim was very kind and personable and awesome to work with! Would love to work with her again.

Janet helped us find a dresser. Janet was nice and knowledgeable too.

Awesome transaction Janet was excellent and very attentive to our needs and budget 5 stars all day!

Janet was extremely helpful in helping me pick out and decide which couch to pick for my living room. Very kind and friendly.

Lynda was awesome and very helpful did not rush i us highly recommend and should get a raise for customer satisfaction

Janet was amazing, I appreciate all the help she gave me today. Janet ensured that I had the best deal possible. Very satisfied

Furniture arrived broken. Took 3+ weeks to even get it. Now we’re going into another week and still have no clue what’s going on. Apparently customer care got blurry black and white photos even though I can see clear colored photos in my sent box. Still waiting to hear back from customer care. It’s been 72 hours and that was the max amount of time we were supposed to have a resolution in. I have 3 young kids and a broken box and tables in my dining room because we don’t know what we’re supposed to do with it.

Everyone was very friendly! Travis was very knowledgeable and provided extensive knowledge related to the products!

Janet was extremely helpful today! My husband and I had a whole list of things we wanted to check out ant Ashley and we had her running all over the store! She was very pleasant and flexible! Excellent service!

Lynda was great!

Friendly

“We recently bought a couch, and [Christian and the team] made the entire process smooth and enjoyable. They were incredibly knowledgeable, guiding us through various options while keeping our needs and budget in mind. Their patience and attention to detail were impressive, as they took the time to answer all our questions and even offered helpful advice on matching it with our living space. Thanks to their assistance, we found the perfect couch that is both comfortable and stylish. Highly recommend working with [Christian and the team] for an stress-free shopping experience!”

Lynda was absolutely excellent, and helped me from start to finish find precisely what I needed and exactly what I was looking for. She was incredibly knowledgeable about the product lines offered, and was able to provide all the details I needed to know about the products I was considering. She took the time to draw up quotes for me to compare, and even worked to squeeze in extra little discounts here and there. I highly recommend buying from Ashley and working with Lynda. She will take good care of you from start to finish.

Shopped at Ashley in Pottstown PA. Kim Major was absolutely wonderful. She was very patient and knowledgeable about the products. We only shopped for a recliner and ended up with the matching sofa also.

Kim Major was an amazing to work with in helping make our selections.

Janet was great.

I spent quite a few hours with Kirsten because I was so undecided. She was the most patient and sweet salesperson. I will be recommending her to my friends that need furniture. Then we finished our night out with Tiffany and Alex. Such a pleasant experience with everyone at this store.

kirsten is so sweet, i would recommend anyone who needs furniture. Alex is also a very good guy! :)

Travis was very helpful and easy to work with!

Wonderful staff and super helpful management team! Beautiful store!

Christian is an amazing sales person! Attentive, knowledgeable and honest.

Good experience, Lynda was very knowledgeable and helpful

Janet did a great job and was very helpful

Travis was a big help finding us the end tables and ottoman we were looking, for we even threw in a bed set for a bedroom

Stopped in to look for couches and found the Nuvella couch which we loved and ended up purchasing. Christian was super helpful and was able to help us find the perfect couch based on our needs and wants. Will be back!

Lynda was such a huge help finding a couch!!

Travis was great to work with. We came in to just look and found pieces we really liked and came back to purchase the items. Travis took us through the financial stuff and we were very pleased with the process.

Visited Pottstown store and was very impressed with how friendly and patient Lynda B, the sales associate was. Lynda was very knowledgeable and very helpful in helping us pick the perfect love seat.

Janet is a fantastic home furnishing consultant and was a tremendous help when searching for a dining collection. I am thrilled with my choices. Tiffany was great at supplying the answers to all of my financial questions. Thanks for a great experience

Janet was incredibly helpful and thorough.

Janet and Tiffany were fantastic

Janet greeted me upon walking into the store. She asked my needs and pointed me in the direction I needed. She did not hover but was close by when I had a question. She was friendly and knowledgeable and that is what I most appreciated.

Lynda was very helpful

I had the best experience tonight at the Pottstown Ashley Furniture store with my sales person, Janet. She helped me to get a great price for a floor model set and the price was even better than expected thanks to the manager, Tiffany, because of a defect in one of the headrests. Janet worked with her to see what could be done. Everyone was super helpful including Matt who is one of the sales guys, but he also got down in the floor and took apart the reclining sofa I was buying to assess what a noise was we were hearing. What a great buying experience. We will be back!

Enjoyed our time shopping with Janet . Janet is very knowledgeable and helpful . She is aware of all products offered by Ashley.

Matt was great!! He was willing to answer all of our questions. As well as was not pushy at all. Made the whole process of choosing our furniture very enjoyable! Highly recommend!

Loved working with Travis. Very helpful !

Walked in and was promptly greeted by Travis. He is very knowledgeable about the pieces on the floor and answered any questions we had.

Kirsten was a Fabulous help when looking for an entertainment center and dining room table!

Matt was fantastic, very responsive and informative. Thank you!

Janet was fantastic

Lynda was amazing got exactly what a needed and gave me an amazing discount on a pillow!

Visited Ashley Furniture. Sales Associate, Janet, was very helpful! Attitude was great and easy to speak with. Would definitely purchase again.

Linda was a great help. She was not pushy and waited patiently as I got through all my questions. She gave me all the options and we landed on the perfect combination of furniture and price. I’ll definitely return to the Pottstown Ashley Furniture and work with Linda again.

Thanks Lynda!! Great service all around at the Pottstown Ashley! Tiffany was a great help as well!

Janet was a huge help as we picked out our new couch! Highly recommended :)

I recently visited this Ashley Furniture Store to look at nightstands, and my experience was mixed. While the salesperson I initially worked with was kind and helpful, several issues made my shopping experience less than ideal. First, the prices in the store were double what I found online. I was told the store is privately owned, which is why their prices don't match Ashley's website. Additionally, the service plan in-store was twice as expensive as the online option, and the store charged for shipping while the website offered free shipping. In terms of delivery, the store informed me that my purchase wouldn’t arrive until after Christmas. However, when I ordered online, the nightstands arrived the very next day. One aspect I found unprofessional was when I returned to the store and asked to work with the same salesperson, only to be told by someone new that she wouldn’t be working there anymore before being passed off. It left a sour impression. Although the store did offer to match the website's prices, the drastic markup—$599 in-store versus $299 online for the same nightstands—made me choose to shop online instead. In summary, while the customer service in-store had its positive moments, the pricing discrepancies and overall experience led me to conclude that shopping online with Ashley was a better option.

Jannet was vary helpful in helping us find what we need . 10/10 recommend

Janet was super helpful! She was very respectful of space and time. It was pleasant shopping experience, typically a sales person will follow you around the whole time, not Janet!

Ashely’s has great furniture and staff. Lynda was great to deal with. She was very helpful, knowledgeable, and was patient with our choice.

Had the pleasure of dealing with Linda bussel at the Pottstown store . She is so kind and personable. All the staff is friendly. If we buy again I will deal with Linda, she even saved me 20 dollars .

Travis was a great help! We are very happy with our purchase.

Janet

Janet did a Thorough description on price and information on furniture. Good discounts. Happy with the purchase!

Travis was very kind, helpful, and patient with all of my many questions. None of the store associates were pushy, which happens often at furniture stores, but were nice, knew their products well, and had great furniture pieces!

Lynda was excellent! She was very nice and knowledgeable of all the additional deals to make sure we were completely satisfied.

Kirsten was an extremely helpful and friendly associate! She walked us around to all of the pieces that we wanted to consider and gave good suggestions

Matt was phenomenal to work with gave us all the options. He was very patient with all of our questions and concerns. Very happy with our buying experience.

Matt was extraordinarily helpful and answered all of our questions. He was polite and responsive to our question/comments as well. Overall a wonderful experience.

Thank you!!! Matt was awesome, informative, and kind. I like a salesperson who isn't pushy and available when I need them! The whole process was easy and fun!! Highly recommend Ashley Furniture!!!👌

Christian was very helpful

Editing original review: we received our bedroom set and upon the initial delivery it was discovered that the headboard had the incorrect feet. Ashley offered to re-order it and after three weeks our new headboard was delivered today. As soon as we lay down in the bed, it collapsed breaking the boards underneath. We called this Ashley store and they just offered to email the warehouse with somebody to call us back within 72 hours, meanwhile, we have nowhere to sleep and cannot move this heavy headboard to get the broken piece out of the way. Unacceptable and obviously cheap quality materials for a very expensive price. extremely disappointed Original review: Janet was great and professional during the entire process and very informative!

Janet was our sales lady and made the experience painless. We knew what we wanted and she pointed us in the right direction.

Janet and Tiffany helped us find the perfect furniture. They was wonderful at fitting our needs. A pleasure to do business with and very nice salespeople.👍 5 star

Janet and Tiffany were very helpful, pleasant, and patient with us as we made our furniture selection.

Back for a 3rd time to Janet. Cannot thank her enough for all of her patience with me and help. She showed me so many options. I left feeling like I saw everything that would fit into my space cannot wait for my table to be delivered.

Janet was very helpful and knowledgeable helping us select a new sectional for our home

My family and I were recently serviced by the team at the Pottstown Area Ashley Home Store. Lynda was very attentive to our needs, and she worked diligently to ensure we received the best value for our money. Very good overall experience!! Highly Recommended!!

Thanks Travis great customer service. Although we would have enjoyed a free blanket with our purchases… :)

Janet was so helpful with ordering us get the sofa we wanted in the correct color as well as getting the delivery all coordinated! She made everything a breeze

When I visited Ashley Furniture, Janet greeted me warmly. She was kind and helped me find the perfect sofa for my living room, a carpet, and a dresser.

Janet was great and attentive to our needs! We had the best experience!

Always a pleasure working with Janet!

Extremely helpful and accommodating. Seamless from start to finish. Loved the service.

Avoid this store at all costs. Went to this store to buy a new TV stand. They showed me one with a fireplace that had some cool features so I said I would take that one. Sure enough, it gets delivered without the fireplace insert. I called and they said the insert was separate and not included AFTER SHOWING ME THE FEATURES OF THE FIREPLACE AND ME AGREEING TO BUY IT. Full blown bait and switch. They tried telling me the insert was an additional $800 dollars (more than I paid for the TV stand itself). I tried telling them it was only a couple hundred bucks online and they said online is a separate entity. They had to get regional manager approval to lower the price. Ended up having to pay an additional $300 for the insert. Do not buy from this store. Go to raymour & flanigan.

Janet was fantastic as usual! We went back to get a sofa for the basement and we were in and out under 20 minutes. She was helpful and answered all our questions.

Janet was friendly and very helpful.

Janet was extremely helpful and professional.

Janet was very attentive and friendly during our visit. Will come back again!

Kirsten and Pottstown crew were very helpful and professional!

Excellent customer service. Travis was so helpful

Lynda was great! Will shop here again!

Spent $3,000 for a new sectional and an additional $220 for “premium delivery”. What a joke! It was delivered on Tuesday, 3 weeks after ordering, with the wrong legs for one of the pieces, and said piece was missing a hole for the legs. Delivery driver said he was submitting a work order for the matter to be fixed, and that we’d hear from someone in 24 hours about it. 4 days later and still no call, so I call Ashley and they no nothing of the matter. Have to submit pictures now and wait 3-5 more business days to hear anything about what they’re doing to fix things. Avoid these people at all costs.

Janet has been very helpful and kind. We have come in multiple times to look at a loveseat prior to purchasing. Each tome Janet was patient and understanding. I would recommend Janet to help with your furniture needs!

I am so happy with my purchase Lynda was very knowledgeable and very helpful. They didn’t have the chair that I was looking for. For the dining room table I liked. So the nice thing was they had it in the back and had someone put it together so I could sit on it very thankful . Can’t wait to receive my my new dining room table and chairs .

Very easy going and pleasurable experience

Janet was fantastic! She gave us space to shop without following us, was available when we were ready and thoroughly answered our questions. Would definitely recommend

Lynda was great. So was Tiff and Tina.

Lynda was a pleasure to work with

Lynda was a dream. She made this as quick and easy as possible and had answers to every question we had.

Matt was great and helped us purchase our new living room set! Very kind and accommodating to all of our needs!

Lynda was very nice, informative and highly professional. We look forward to our new furniture!

Janet was very helpful and attentive while couch shopping.

Janet was great! Thank you so much!!

Janet was very friendly and knowledgeable helping me pick out furniture for my new house We purchased living room and bedroom and dining room. Highly recommend her expertise. Agent Alex was very efficient with my fnance and closing process.

Janet was very helpful from the moment I walked in the store.

Janet was incredibly helpful and worked with me to get a beautiful bedroom set within my price range

Christian

Lots of styles to choose from. Matt (with the hat) was extremely friendly and helpful!! I highly recommend this location!

Janet was very helpful with helping us get the best deal on what we were looking for!

Travis greeted us warmly, helped in our search, and helped us to get the best deal possible within our budget.

Janet helped the first time we walked in and we ended up not buying the furniture because of the measurements. We decided that we wanted to move forward with a portion of the sale and she made it so quick and easy. Deal was done in minutes! Highly recommend.

Met with Christian regarding buying new furniture. He was very helpful. We made a Purchase

Stopped in to look at a new couch and a new bed set. Matt swooped in and was such a delight to work with! He was very thorough and explained everything with great detail. He was extremely cheerful and the small drops of humor made this the easiest buying experience. Definitely visit Matt at the Pottstown location!

Kirstin was such a pleasure to work with, and the whole team was wonderful.

I told Janet I was looking for a bedroom suite and she found the perfect one for me!! I recommend Janet if you are looking for someone who will listen to your needs and find your the perfect set of furniture!!

Janet was amazing help today while we purchased our first sectional! She was very helpful and had a fantastic attitude and a smile on her face. Very helpful and made our experience easy and fun. ❤️❤️. We will definitely come back to see her in the future.

Janet was awesome! Helpful with all our questions. Walked us around and talked us through everything we needed.

We visited the store in Pottstown and were delighted to have had Janet help us. She was super sweet & knowledgeable about the living room furniture. Great personality! She’s a keeper!!

I worked with Janet at the Ashley store in Pottstown and it was the best experience. If you want a sofa and a good deal, she is your girl.

Lynda was wonderful making sure that we got the right pillows for us!

Janet was a wonderful help

Janet was so helpful. She was patient with us and helped us find a couch in our price range that is comfortable and just what we were looking for.

Great selection and very friendly staff. Makayla and Tiffany were great

Had the best experience shopping with Janet!!! Bought our second piece of furniture here and will always come back for more!

Loved Lynda she was extremely helpful and not pushy! Walked out with a fabulous new set at a fantastic price! Stellar service! Tina D was excellent as well! She made payment a breeze! Excellent teamwork!

Lynda made our furniture buying process so simple and easy! We will be back!

Matt was fantastic to work with. Took the time to answer all questions and would always make sure we had everything we needed. Can’t wait for everything to arrive.

We just had a perfect experience buying our new love seat! Thank you travis! We really appreciated your help!

Janet….was helpful.

Janet was very helpful with making our purchase today!

After searching for months I finally found a couch I love! Thanks to Janet for the amazing customer service and making the process super easy!

Everyone should head over to Ashley, Pottsville, PA! Everyone was polite but Makayla was awesome, and very helpful. She greeted me at the door and let me know that she was available for any questions I had. It’s a better experience than the one I had in Philadelphia branch. Makayla was exceptional! Pottstown branch I will recommend every day! Great service, great variety!

Janet was awesome again. We have purchased many items over the years from her and it's always a pleasure.

Exceptional service fee Janet.

Mikayla was very helpful when we visited the store. She was knowledgeable of the furniture and very pleasant.

Matt was great and helped me find the right pieces! He was friendly and patient as I made my decision. Thank you Matt!

Janet was super helpful at the Pottstown store. She got us a great deal & was very attentive to our desires and concerns with different types of couches. Can’t wait to get it delivered!

Janet was amazing!! She was so nice and super helpful. She informed me of all the ways I could save money. As someone who is moving into their first apartment, this was extremely helpful and Janet got me a great deal!

Janet from Pottstown was awesome with her assistance with helping me find a piece of furniture!

Lynda was awesome! She was helpful and patient. The whole team was so sweet.

Ask for Matt, he was awesome and quick to answer any questions I had.

Matt was very helpful!!!

Janet was extremely helpful with our furniture purchase. Explained everything in detail and very polite Thank you!

Lynda was great and made the process really easy.

Matt at the Pottstown location was a great help. I came in knowing what I wanted and he helped me get exactly what I wanted with better prices than online.

Janet was very helpful and knowledgeable. We didn't feel pressured and she was able to help us find the right sofa for our house.

Janet was a great help in selecting my furniture!

Travis was super helpful during our couch buying process!

Matt was excellent. Got us in and out with a new couch! 10/10 experience.

Worked with Linda who was great to work with. She explained our financing options. We are looking forward to receiving our purchase.

Lynda was great and super helpful. We got a beautiful couch for a beautiful price! Thank you!

Travis did a wonderful job helping me ! Tiffany and Asia were wonderful also !

Our sales lady Jannet was very helpful and informative. Highly recommended

We love Ashley Furniture!! As soon as we walked in the door, Janet greeted us with a welcoming smile and led us back to the “big kid” section to help us choose new beds for our kiddos. My daughter immediately ran to the princess bed of her dreams and my son found exactly what he wanted too!! Janet made the process quick and easy for us, our biggest decision was whether we wanted to set up the furniture ourselves or have the Ashley team deliver and set up! Thank you so much for making the process so seamless for us. We will definitely choose Ashley for future furniture purchases!!

Mat was very helpful and informative

Thank Travis , you were great

Travis was a big help

Travis was great!

Lynda was awesome. Very knowledgeable and thoughtful. She took me to the storeroom to view a product and showed me comparable to what I was looking for. Tina was quick and efficient with the purchasing process and gave valuable advice.

Our experience was made so welcoming and insightful thanks in huge part to our sales rep, Lynda! She was absolutely amazing. Not only was she extremely knowledgeable, but she was so friendly and helpful. She worked with us with no pressure felt and really did her part to get us the best price she could. If not for her, we may not have stayed to purchase! Thanks Lynda!!!

We were shopping for our new home and need to furnish a few rooms. Travis was helpful from the start and was a pleasure to work with.

Janet was super helpful in navigating the process of furnishing a new home. Highly recommended!

Matthew was polite, professional! Helpful as far as picking out my new living room set!

Janet was so good. She was so helpful!

Janet was amazing!! So helpful and kind!!

We had a great experience with the whole team at Ashley Furniture in Pottstown! Linda was so helpful and friendly. My husband and I worked through a very long thought to decided between 2 living room sets and Linda was so patient. I highly recommend!

UPDATE: My husband and I recently visited Ashley Furniture to purchase new living room and bedroom sets. While we were there, the saleswoman, Janet, convinced us to add a mattress to our purchase, claiming it was the only way to avoid delivery fees—despite advertisements suggesting otherwise. She also assured us we would have 90 days to try the mattress and return if we weren’t satisfied. Trusting her word, we spent 30 minutes testing various mattresses and selected one. The mattress was delivered on November 29, 2024, and we slept on it for just one night. To our horror, it felt nothing like the mattress we tested in the store. It was rock hard, with no give whatsoever—like sleeping on a pile of bricks. The next day, we immediately contacted Ashley Furniture to initiate a return and refund. Here’s where the nightmare escalates: - We called seven times and emailed three times, and each time, we were brushed off, told that a supervisor was unavailable, and promised a call back that never came. - On the seventh call, we refused to hang up until someone with authority addressed our issue. Finally, Wade, a so-called manager, got on the phone. Wade’s response was appalling. He spoke condescendingly to my husband and stated: - We could not return the mattress for a refund, and the only option was to exchange it—after first paying a restocking fee and a charge for return shipping. Apparently, Ashley Furniture expects customers to pay repeated fees until they eventually find a mattress that works for them. Utterly absurd. Had we known that Ashley Furniture engages in misleading, bait-and-switch tactics, we would have avoided them altogether. It’s clear that Ashley Furniture’s profit model prioritizes short-term gains over customer satisfaction and repeat business. Save yourself the frustration—shop elsewhere! ORIGINAL REVIEW: Janet, our salesperson was fantastic. She was very helpful without being pushy. We went in to get a sofa, and Janet made the process so seamless that we left with the sofa and a couple other pieces.

Janet is very helpful

Travis helped us immensely when we visited the Ashley store to buy a couch. He was very patient while we looked around the store, and showed us plenty of options!

Janet was absolutely incredible! She helped us find a whole new living room set in less than an hour! I was obsessed with a flower arrangement that was displayed with our furniture set and Janet threw it in for free!

Leo was great he helped us with everything we needed and was very informative.

Travis did great, very helpful!

Travis was such a big help! Great service

Lynda was great! Helped us find a beautiful new bed! Highly recommend!

I was looking a long time for the right bed frame. Matt, from pottstown was a great help and answered every one if my questions. Thanks Matt for making my shopping a lot less stressful.

The store has a lot of great options and affordable prices. Travis was very helpful in making recommendations, I think I ended up buying the first couch he recommended to me after trying many at the store. The purchasing process was super easy and straight forward.

Janet was very helpful and thorough.

From the moment I walked In the door and met my sales associate Janet, she made my experience One of the better ones I ever had Shopping for furniture. She was not pushing, She told me to Just walk around and see if I find anything I liked. She actually asked me if It was okay for her to check on me in a little bit. It was very nice to have somebody ask me instead of Just following me around like a hawk following their prey. I think a lot of sales people could learn from her. I did ended up purchasing a beautiful dinette and buffet set and the price was great. It's a beautiful set, and my sales associate was phenomenal. I would definitely go there again. Thanks Janet

Janet did an amazing job with customer service and made things easy

Our experience in purchasing and receiving delivery of our new sofa was one of the best experiences we've ever had with a furniture purchase.

Alex the Customer Service Representative was amazing during my checkout. He made me understand everything and my checkout was super fast. HE NEEDS A RAISE!!

Janet was very positive and knowledgeable.

Makayla was a great help and very informative in purchasing a recliner for my father. The store manager was very helpful and attentive. Everyone had great customer service.

Makayla was amazing! She was very helpful and had a great personality! The store manager was sweet as well! The entire staff greeted me as they walked by and made me feel very comfortable!

Makayla was wonderful! So so helpful!

Worst customer service ever. Don't bother getting the insurance on the furniture as you lose more work days and could have just bought other furniture with all that time missed from work. They are not helpful at all. We have 2 identical recliners and one has been constantly breaking from the day we got it. They have been out multiple times ( over 5 or 6) that's a lot of missed work days for me and still frustrated as it's completely broken again. Our other recliner works like it should. Why don't they just replace this one with a quality one and be done.

Lynda was an amazing partner while shopping for our first bedroom set for our 3 year old. She was polite knowledgeable and patient through the whole experience I would definitely recommend Ashley’s in Pottstown by the Giant!!!

Lynda was wonderful in helping us buy our new couch .Very friendly.!

Matt was very patient with us as we navigated purchasing our new living room furniture. And overall positive experience!

LYNDA! Yes please. She was knowledgeable and kind. Lynda didn't push us to make a purchase. She helped us with financing and didn't make us feel any judgement. Thank you!! We are so excited for our new furniture.

Travis was very professional and was able find the right sofa for me.

Janet was awesome, very tentative. Will recommend her to family. Thanks

Janet was extremely helpful and friendly and helped us get our dream couch! She even lended us her tape measure to ease my husbands mind on the length of the couch :) highly recommend her when you go to buy a couch at Ashley!

Great experience. Glad I selected the store instead of online. Price was less and my saleman Janet was great. Update: 2 weeks later my couch was delivered by two very nice gentlemen. They unwrapped everything outside, cleaned up and placed everything right where I wanted.

Janet was very respectful and helpful to us! We found exactly what we were looking for at a great price!

Matt was great helping us pick out a new mattress. Knowledgable and tips were helpful. Polite. Patient with kids. Awesome salesman !

Janet was so helpful, and we genuinely appreciated her time and insightful knowledge on the couches we were looking to purchase! Thank you for being kind and so approachable with our questions, we’ll definitely be back!

Janet was phenomenal from start to finish. Very informative, attentive and yet very willing to allow us our space as we made our final decisions. Janet stayed patient with us and offered to stay beyond her shift, allowing us additional time to make our decision and to not feel rushed. Thank you, Janet for a great experience! We will use her for future purchases for sure!

As soon as my son and I walked through the front door we received top notch service from Lynda. She was very helpful and gave us the necessary time to make a decision. Excellent purchasing experience.

Amazing service! Travis was “rizz” as my son stated and such a super help to me and very patient as I changed my mind a couple times and each time I was back in store everyone was consistently friendly and helpful. Very nice decoration advice as well as I got the Nuvella and Isanti set and looks really nice. I do wish online only selections were a available for order as well as there is also some very beautiful pieces online for commission but that is beyond control of the management. Thanks also to Tiffany, Asa, Jen, & Alex, Tina, Janet who made it such a nice buying experience. Trust me I would fill my place with more Ashley furniture and hope to do so! 😊

Beautiful selection of furniture and received excellent service from Travis. Thank You !!

Travis was very helpful in explaining all options available for the furniture we're looking at. He answered all our questions and never made us feel pressured for the sale.

Great service!

Matt helped us find the perfect sectional for our new home. He was helpful measuring every set and took his time with us. Matt was find funny and knowledgeable. Definitely an excellent salesman!! 🌟

Great experience at the Pottstown Ashley Furniture. Lynda was very knowledgeable, and was able to meet our price point and aesthetic needs with a reasonable sofa.

Janet was helpful

Travis in Pottstown was awesome and was familiar with product

Very helpful

Travis was exceptional. We will use him again in the future for sure.

Janet was extremely helpful and patient. She stayed back and didn't hover, but was there to answer questions when we had them. I would shop here again, and ask for Janet.

Janet was knowledgeable and super helpful with our multiple mattress purchase. Thanks!

Janet is a truly exceptional salesperson! Very personable and helpful!

Not only is the showroom at this location lovey, the staff is so helpful. Matthew did an incredible job helping us with what I thought was a difficult sale, but he was able to breeze through. I would go out of my way to do business with him again.

Tina was very wonderful, kind and patient. Thank you for your help.

Janet was great and made sure I got everything I needed!

Janet was very pleasant. She answered my question. Showing her knowledge of the stories product, which made our shopping experience a very nice one and most all she was not pushie. 😊 1

Matt did an awesome job answering all my questions and was very helpful. Got a great new living room set.

Travis was the best! Helped us find our new couch

Janet was very helpful in making sure we found exactly what we were looking for and were comfortable with our purchases. She stayed late to make sure everything was taken care of and broke down all of the prices for us. Would definitely come back and have her assist us again.

Janet was Amazing to work with! Very pleasant and made the experience that much better! Would highly recommend her to anyone! Thanks Janet!

Janet was awesome and very helpful. I would highly recommended.

Travis was absolutely fantastic! He worked with my wife earlier in the day and then again with me when we came back later that evening. He explained everything very thoroughly and made us very comfortable with our decision so we purchased from him that night. Very grateful for his patience and will definitely continue to work with him in the future.

Janet was very helpful, thank you.

Linda was great with reviewing all of our options.

Went in to find either a recline or loveseat recliner, Janet was super helpful in finding one that would be good for our house with six cats. Really looking forward to my new reclining loveseat

Lynda was great! Very helpful and wonderful to work with!

Outstanding experience. Would recommend 10/10. Travis was super helpful, and bro got a fistbump for his efforts.

We stopped in today to look at sofas and recliners. Janet was great to work with, very professional, knowledgeable, and took the time to answer all our questions!

Travis was exceptional. Thank you.

Janet was our very knowledgeable and nice sales person. She was not pushy and very understandable to our needs.

Good experience, good deal. Sales associates Lynda and Tiffany were great.

Janet F. was AMAZING as far as customer service and working with us to get furniture for our basement that fit our budget.

Lynda was great today!! She was super sweet, patient and helped us find the perfect dining room set for our home. It was a pleasure working with her today.

We had a great experience with the entire team at Ashley Furniture in Pottstown! Mikayla was so helpful and friendly! My husband and I worked through a very long thought process and she was so patient. I highly recommend!

Thank you Lynda!!

Thank you Tina for all your help. Great personality and smile!

Wonderful shopping experience with Janet. She went over and above in helping us with our decision. Thank you Janet.

Janet was amazing! I can not Express how wonderful she was as she juggled 3 customers!! Each of us had her full attention as she smiled and conversed!

Janet was so nice and helpful!

Janet was very helpful when I came into the Pottstown store looking to purchase a second piece of art for my home.

Janet was great!

We worked with Janet, she’s WONDERFUL. Highly recommend, and seek her out. She gave us amazing discounts and was so gracious, timely and sweet!

Delivery was good, in spite of the difficulty finding our home in the dark. Delivery team set up the loveseat well and were very pleasant.

Janet a very wonderful sales person to connect with at this store. She is very thorough and knowledgeable. Very patient and wonderful.

Jen was great she helped with all our needs Ty

Janet was awesome helping out through the process and Tina was the perfect closer with my payment process

Linda was Helpful and polite

Lynda was amazing! She took her time with us and answered all of our questions. Thank you Lynda we will be back to see you again!

Tiffany and Janet were extremely pleasant and accommodating You can certainly tell they enjoy their job! Thanks ladies, we will be back!.

Makayla is obviously new but she was very personable and earnest. There were many good options to choose from. We would definitely consider coming back if we needed other furniture

Travis did a great job assisting us in buying our couch!

Lynda is great! We have been lucky enough to have her help us twice with purchasing furniture for our home. She is such a delight to work with. You are in good hands with Lynda!

Travis was helpful and friendly! We pieces we ordered are perfect!

Janet was super helpful and found furniture that matched our style. I would recommend Janet if your looking for new furniture.

Janet was so helpful! Greeted me quickly and was patient as I tried every couch! Found one I loved on sale for nearly half off. Great experience and will be back for more!

Makayla, Tiffany, and everyone else my wife and I dealt with were great to work with! They made the experience and decision super easy!

Makayla was very helpful with my purchase.

Lynda was very great helping us pick out the best couch for us!

Lynda was great! Helped us pick out the perfect couch! Will come back again!

Had such a great time visiting Ashley’s today. Travis met us and was unbelievably helpful showing options and researching the plethora of questions we had. Left with a brand new awesome couch!!

Janet was great assisting us with our living room furniture needs! She was very personable and friendly. Please see her when you go to the store in Pottstown😁

Thank you Travis you were a pleasure to work with!!

Went to the Pottstown store for a new mattress and bed set. Worked with Matt and he was amazing. Very knowledgeable on mattresses and made the decision very easy. Will definitely be back in the future for other furniture needs!

Lynda was awesome to work with and the manager Tiffany was helpful as well. Highly recommend working with Lynda for all your new furniture needs!

janet was lovely, even though we didn’t purchase anything she did her best to help us to her best extent. such a pleasure!

Matt was very helpful, friendly and knowledgeable. We were able to get all the furniture and accents we wanted at a great price.

Janet was wonderful in helping us with the purchase.

Janet did a wonderful job helping us find our dream couch!

Janet did a wonderful job helping me purchase my dream bedroom set!

LYNDA was wonderful

Lynda was wonderful

Great customer service. Lynda was a pleasure to work with. Thank you for all your help.

Janet got me a great deal, she is so lovely!

Matthew Hetrick and the manager were super helpful and helped me buy what I was looking for in the budget that I had.

Matt provided great service and helped us come to a deal on a sofa and server for our home renovation. Thank you to the manager as well!

Janet was great! Very knowledgeable and honest!

Janet was super helpful and provided all the information that we needed! She also let us of know of all the promotions going on which was great!

Matthew was very knowledgable about all the furniture and mattresses my wife and I tested today. He was very friendly and easy-going. He never pressured us into anything we weren't comfortable with. Highly recommend, and will consider working with him again in the future.

Janet was wonderful to work with, she was very helpful! She helped us find exactly what we were looking for.

Janet was such a pleasure to work with! Gave us time and space and answered all of our questions!! We will definitely be back!!

Great customer service!!

Bought our new sectional here today. Actually a really great experience as far as furniture buying goes. Have done other major retailers and the pitches are very heavy handed. I appreciated that the folks over at Ashley let us shop but also popped up when needed. Our salesman Matt was awesome! Haven’t had so much fun furniture shopping in years. The whole team was lovely. Clearly could vouch for the product but wasn’t shovey and was the fastest purchase of furniture I’ve ever made. Other big brands have taken over an hour to do paperwork and it’s so frustrating. I’m sure we’ll be back.

Lynda was awesome

Great experience., Lynda was fantastic. Not pushy and extremely knowledgeable about product options. . Super sweet.

Janet Flack was wonderful & made our experience great! She has a great personality & lets you take your time with trying to find the perfect piece for your home! Can’t recommend her enough, thanks again!

Very helpful experience. Thanks janet

Janet was excellent. I had a million questions, and she was extremely patient with me, she was very knowledgeable of their selection and use of their system, and she was very quick to calculate costs. Thank you.

Hector assisted me and was very knowledgeable and helpful, and also gave me space to make a decision with no pressure.

Janet was an amazing sales person. She had a lot of patience with us.

Janet was very helpful and knowledgeable in my furniture purchase. I highly recommend her.

Hector from Pottstown, PA was great!!

We were greeted by Lynda and she took her time and listened to our needs and helped us pick out a beautiful livingroom set. She went above and beyond to help us. We will be buying all our furniture from her in the future. Thank you Linda for all your help.

Very helpful! Accommodating and worked for the best interest of the client!

Lynda was excellent in assisting us in buying new chair. Great service!

We were in 3 times before we purchased. Hector helped us all 3 times, he was super helpful and patient all 3 times.

Cool guy great personality sold Matt

Lynda was fabulous, however the experience after sale was horrible. Ordered furniture at the beginning of July, wasn’t all in until end of September. Two of the chairs were incorrectly ordered when they finally did arrive. I was then told it would be another 4 weeks? What?!?! Ok nevermind. I will order them on Amazon (and they were cheaper). Had them next day. I then call them for a refund for the chairs and according to their policy you have to come into the store or they just keep your refund. Like unbelievable what an inconvenience! Not even our fault, they can’t issue the refund over the phone. Just beware, they are great with sales, past that point is a headache!

Linda was very helpful and very easy to work with great experience.

I was met as I entered the store by Janet. She asked what i was interested in looking at ... and suggested areas to look. She then gave me a little space to roam before checking on me. She was able to make some suggestions based on my choices and questions and then efficiently complete my transaction once my choice was made. She was knowledgeable and helpful. I appreciated her assistance and look forward to acquiring my new furniture. Great job, Janet, and thank you.

Janet was my sales rep and she was amazing. Extremely knowledgeable and helpful all while not being pushy or overbearing. I really appreciated working with her and look forward to working with her again in the future!

Janet was great!!! She helped my wife and I to pick out the perfect living room for us.

Janet was very patient and helpful! Can’t wait to get the furniture delivery.

We worked with Janet today on purchasing a new couch. She was very pleasant and knowledgeable to work with- no pressure at all and provided us with a great experience. Highly recommend!

My 5 year old son needed a mattress for his big boy bed, so we went to the Ashley store. I wanted my son to pick out his own mattress and Lynda helped us out with this. She was great about letting my son try out the different mattresses. Lynda listened to what he said about how it felt, and then she showed us the next one. He was even excited about the pillow she let him use to lay on the different beds! If you are in need of a new mattress I recommend going to see Lynda!

Hector was fantastic!! Vert professional . It was a pleasure to shop at Ashley.

Hecter M. was friendly knowledgeable and provided a wonderful experience in my furniture purchase. Everyone should go to him!!

Lynda was wonderful in helping us with purchasing our new sectional and the entire team was very kind! Great follow through, responsiveness, and customer service.

Me and my girlfriend are going through huge transitions right now. Lynda and the store manager took great care of us. We will definitely be back!

Very friendly, kind, and charismatic! Also very helpful with figuring out financing options and walking you through the payment process

Stopped in today to look at bedroom furniture. Also a cocktail table and side table. My salesperson Janet was awesome. She was very patient with me . Thumbs up to her. The rest of the staff was great too. So definitely stop in again for future purchases. Thanks again

Hector was very kind and knowledgeable!

Hector was super nice and helped us find the perfect couch and ottoman!

Janet did an amazing job helping me purchase my couch. Really happy with my experience.

Hector was great!!!!

Hector was great he was very nice and informative and helping us find what was best for us !

I went back twice and worked with Janet! She was awesome and helped me find a new mattress! I recommend working with her on anything! She was awesome! Thanks Janet!!!

Hector is an excellent helper. He made sure I got what I wanted

Great customer service! Janet did a wonderful job answering all of our questions and helping us find the perfect sectional for our space!

Lynda was excellent and very helpful!

Hector was very knowledgeable and friendly. He got us set up with everything we needed.

Linda was very pleasant and helpful! Great shopping experience

Kevin was great!

Janet was fantastic! Very helpful and answered our questions regarding purchases! Highly recommend!

Kevin was so helpful in locating our dream couch! He made the process very easy and gave us an amazing deal. We will be back!

I have a wonderful experience at the Pottstown Ashley. Linda and Tiffany were so helpful. They spent a significant amount of time helping me find pieces that worked for my living room. I will be back!

I had a great experience today buying furniture for my new apartment. All the staff members were so helpful, patient, and kind throughout the whole process. Makayla was a great and personable sales associate because she warmly welcomed me, gave me space to look around, answered any questions I had, and guided me through the purchasing process. Definitely recommend shopping here for furniture!

I had a wonderful experience while shopping for a new mattress. Lynda was extremely helpful and knowledgeable throughout the whole process. I will 100% recommend.

Lynda was the best wasted no time in helping us pick the right sofa that met our needs she went above and beyond would definitely use her again for our home furniture needs

Hector was wonderful!

Hector took care of us and he was really nice and helpful. 🙂

Lynda helped me and did a good job. Thanks

Hector was such a great help in the store, helped us find a great deal on my coffee table and end table set. Definitely recommend speaking with him during your next visit!!

Janet is great and really took the time to find all available discounts on a new sofa and loveseat set.

Matt was very helpful and even helped my husband get our new table into my car. Excellent service and very friendly. Everyone in the store was very friendly and personable. I highly recommend checking them out for your furniture needs.

Hector was very helpful!

Janet was awesome

Excellent service, very helpful and knowlegeable

Matthew was amazing I explained my wants and concerns and I was able to walk away fully satisfied and stress free

Very helpful and pleasant! Thank you Janet

Hector did an amazing job in helping my family choose our new furniture sofa and oversized chair for our basement!

Janet was extremely helpful and personable! She was patient with us taking our time in making a decision & made sure to tell us that there was a promotion going on the following day. Thank you Janet, we’ll be back!

I came in with a bed in mind and Janet helped get it at a great price! She was very helpful and friendly. The store has a great selection!

Lynda was great!

Hector was a professional sales associate the entire time. Very knowledgeable on all products in the store. Helped me several times over the past 6 months with choosing my living room furniture.

Matt was super knowledgeable and helpful! He ran a whole bunch of different scenarios for us and helped us get to the price that worked for us. We've bought a few pieces from Ashley's and it's our go to furniture store.

Matt was very nice. Thanks for the help!

We told Janet what we wanted and she delivered!!! She was attentive and thorough !

Great experience with hector

I was very satisfied the minute I walked in! A very kind lady at the desk greeted me and my very helpful and kind sales person Matt, helped me with everything that I needed help with!! Matt went above and beyond to help me find the right kitchen table set to fit my needs!! I really appreciate his kind help along with the two kind ladies at the desk.

Janet was very helpful in getting us the best price possible for the sofa that we were interested in. The purchase process only took a few minutes of our time. Janet was very attentive to us, and was not pushy in terms of trying to make a sale. Overall it was a great experience!

Very happy with the service by the team at Ashley furniture especially Janet who went above and beyond assisting us selecting a bedroom set as well as a bed.She even went out of her way to call other stores to assist in finding a piece that was out of stock and was very patient when I changed my mind a few times on the bed size ! Thanks for everything !

After purchasing our first house we went to Ashley’s to find a couch for our new home. We were immediately welcomed by Janet who was extremely helpful. She walked us around the showroom and helped up find the perfect couch for our new space. She was very patient and knowledgeable about the products. She made the process very easy and enjoyable!

Janet was incredibly helpful and ensured we found perfect pieces for our home. Fantastic assistance especially from Janet.

Hector really came through for us! Hooked me up with some great deals!

Hecker helped us out! Very good deals, thanks !

We recently broke our couch so we decided to go out looking and ended up at Ashley Furniture. Walking in we were kindly greeted by Janet who helped us the whole way through. She was kind and so helpful as we were searching through the store! She’s definitely an asset to this store and I’m glad we came here to purchase our couch. 😁

Matt was great to work with and we were able to get things wrapped up quicker than expected!

Very helpful, they were able to price match what we saw online.

Hector did a awesome good very pleasant and took care all our needs and concerns

I’ll never buy furniture with anyone but Janet. She is helpful without being pushy, and always super friendly and knowledgeable.

Mrs. Janet was great! She was very helpful, helped me get a dinning room table! Very sweet! Thank you!

Thomas was great!

Janet was wonderful

Stopped in to look at furniture. Janet was extremely helpful and very patient until I made up my mind. Will definitely be back and will ask for her again!

Janet helped me find my new couch. She was very helpful, friendly, and answered all my questions.

Helpful and easy to work with, had a good experience.

Lynda was so nice to work with!

Lynda and Tiffany was very helpful with us for get us the best prices they are very professional patience Thank you and appreciate

Janet was wonderful! She helped us with every step.

Hector was very helpful and informative!

Tina was an amazing customer, made me love my job even more!

MATT IS A GREAT SALES REPRESENTATIVE HE TOOKED HIS TIME HELP ME FIND THE PERFECT PILLOWER FOR COMFORT.

My wife and I had an amazing experience at Ashley Pottstown store. Hector M. was really kind and gave us an awesome deal on our new sofa. The staff was very informative and knowledgeable about the products.

My experience was fast and easy! Lynda was fabulous!!

Makayla was very helpful! Tiffany too!

Excellent service. Our guy helped us pick out stuff and was quick getting the paperwork done

Fast service! Working with Hector was wonderful.

Makayla at the Pottstown location was great! She was very informative, helpful, and patient. We had a great shopping experience thanks to Makayla!

Great and fast experience with Janet

Greeted at the door by Matt! More than willing to help us. Just needed time to look around for our new home furniture. We took our time and probably looked like tire kickers. Female associate asked where our salesman was and we no longer knew. Had some questions once we found him. He looked up some info and we went back for a second look but he was not interested in coming with us. So I wrote down the info and ordered furniture online for $500. Less! So Happy, thanks

Makayla at the Pottstown location was so helpful and patience during our whole transaction. It was a pleasant experience and we would be happy to shop this store again.

Janet was patient and very helpful

Janet is the best at sales

As usual, my experience at Ashley was wonderful! Janet was SO VERY helpful and accommodating. Her knowledge in Ashley products really helped me focus in on what I was searching for, while adding a little fun into the mix ! Couldn't be more grateful! I wouldn't go anywhere else and would highly recommend going to Ashley and ask for Janet!

Janet was terrific. The showroom was packed with guests and she made me feel like I was the only one there! Keep up the great work!

Janet was amazing! Great time at Ashley Furniture!

Janet was AWESOME!! Soooo helpful! So patient! Thank you sooo much!

Lynda made shopping here stress free! Great customer service. :)

Janet was very helpful and full of knowledge while helping us find our couch!

Stopped in on a whim. Matthew welcomed us and left us to shop with no pressure. Once we were ready Matthew was a big help. Great experience and I will be back.

Hector was helpful throughout the whole process.

Janet was great! Very helpful and not pushy during our purchase of a new bed and mattress! Would recommend

Hector helped me today and he went above and beyond to help us out, he listened to all our needs & we were very satisfied with our service today. Will definitely be returning to work with him again soon!

Visited the store for the first time a few weeks ago, Linda was very helpful, professional, kind, friendly as well as her associate but I forgot her name. I purchased a queen mattress and adjustable frame floor models To my surprise the delivery guy they use never showed up to deliver as we spoke and clearly made the arrangements together while I paid for my purchase. How disappointing it was after moving into a new place with no bed to sleep in. He placed blame on me stating he was waiting for me to call to make the arrangements yet he was the one who said as early as possible then he chose 10am which I had agreed to. I thought I misunderstood when he said $250.00 for delivery! Nope, I heard right. From Pottstown which isn’t a far drive to where he was supposed to deliver to. Gas wouldn’t even cost that much so not sure where he came up with that price! I went back to Ashley the day my bed never arrived and the ladies apologized continuously and did refund me. I think they were just as shocked as I was about what had happened. Everything happens for a reason. I ended up going to Moore furniture and bought a brand new mattress and adjustable frame with built in massages for less money than floor models at Ashley, so in the long run I benefited from the inconvenience. I also ended up also purchasing a sectional couch at Moore as well. My bed arrived first thing this morning and what a difference in customer satisfaction not too mention the difference in professionalism! Never ever would I step foot at any Ashley furniture store ever again, nor would I ever recommend them. I will however recommend Moore furniture instead! The quality of their furniture is lot nicer and they have been in business a lot longer.

Lynda was a great help in our purchase!

Janet at Ashley was very informative and helpful in designing our new living room. Our experience at Ashley Furniture was great!

Great customer service! Very friendly and helpful.

Excellent customer service! Janet was absolutely wonderful to work with. Great furniture for a great price!

Thank you Hector and Amanda! We really appreciated your help in ordering our new living room set

Our experience with Hector was phenomenal, he was professional, polite, well educate about the merchandise and financial options. Provide all the information need it with outstanding knowledge and his extraordinary personality. Thank you so much for all you Help!!! God bless you!

I would like to give a shout out to Tina. She was efficient and helpful with finalizing the paperwork on my furniture purchase. Highly recommend this store.

Worked with Matt to purchase furniture. He was very helpful and knowledgeable. Got right to work on finding what I was looking for in my price range. Would highly recommend this store and Matt.

While we did not buy a couch today, Janet greeted us and assisted us throughout our whole experience. She gave us lots of information about the process of buying a couch and she was very friendly and excited to help us out. When we are ready to get some furniture we will be returning and shopping with Janet. She’s great!

Janet was very helpful today in our purchase of a recliner!

Ashley store in Pottstown Sale lady Janet was a big help and everyone was very nice and friendly will go there again

Hector was great help and answered all of our questions! Had some help from other employees as well and everyone was very friendly.

Lynda was very personable and friendly. She made our experience fast and easy.

Lynda was great and very pleasant

“I had an amazing experience with Hector! The customer service was top-notch, and the products what we purchased exceeded my expectations. I highly recommend them to anyone looking for quality products and excellent service!

I am a local resident. The person who answered the phone is an egomaniac. I was asking question using credit for purchase. She didn’t answer the question and doesn’t want to help further. She hung up on me. May be she was having a bad day but that is not an excuse for customer service.

Hector was very helpful in finding us a recliner for my husband. He was very knowledgeable with every question we had.

Hector was a great help.

Janet at Ashley Furniture was super attentive and extremely helpful and friendly as always. I love how well she works with us everytime and will definitely be happy to work with her again

Ashley furniture staff made it easy to make a decision on getting a new sofa!! Informative, helpful and very professional! Will definitely recommend people to this store…

Sales associate, Janet was wonderful to work with! She gave us great advice on a living room set, and some other articles that we purchased. Very professional, knowledgeable, went the extra mile. She is a great credit to the Pottstown store.

Janet was very friendly and helpful. Our experience was pleasant and enjoyable. We will definitely be back! Beth and Ray

Hector was very helpful and friendly! Got my parent's two new recliners.

Good deals but their Customer Service is horrific! Took almost 5 weeks just to get a technician scheduled to come fix their recliner and then their systems crashed ??? so we have to start from scratch!??! Never buying here again

Janet was a huge help when helping us find the right furniture for my office. She was flexible in helping us find a few exceptional pieces that would be delivered on time!

I had a great experience getting a new couch. Lynda was very professional and easy to work with. Not pushy just helpful.

Hector was the best salesman he remembered everything we were looking for and was so patient and kind with our family and so helpful helping us find exactly what we were looking for

Janet was amazing. When I checked out Tina was the best!

We had an amazing experience at Ashley furniture and Lynda was so personable and kind helping us with our purchase. It was very quick and easy and we're so appreciative of it.

Janet was so helpful with picking out a dog friendly sofa! Hooked us up with a great deal!

Lynda was amazing! She made our shopping experience so much less stressful. We will definitely come back to her for future purchases! Thank you!!

Hector made the experience easy and comfortable. We’re excited for our new sofa! Thanks

We purchased a great sofa from the associate Hector. He was so amazing and helpful to us. No pressure in buying and didn't chase us around the store. Hector was amazing from the Pottstown Pa store. Ask for Hector and he will help you tremendously!

Janet was absolutely amazing. She showed me items that were in my price range, walked me around the store and made sure I was comfortable with what I was purchasing. If you’re in the area, see Janet!

Matthew H was very personable and a fantastic help today at the Pottstown Ashley ! He had us lay down on only 1 other mattress until he found us the one that we love ! We also purchased the adjustable base and the protection plan ! We were able to finance the whole purchase with low monthly payments. I will definitely return to this location for future purchases.

Hector was great to help us find what we were looking for! In stock and fast delivery!

Janet was very noticeable on the adjustable base that I've brought today

Linda was a great help to us! Great service!

Hector was great. He was friendly. Hector answered all questions and concerns.

She showed me everything I needed to see. I wasn’t even plan on buying anything today. Megan Bennett was Great. I made my purchase

It was great! Greeted upon arrival and was told immediately about the sales and promotions. Was very polite and friendly!

Janet was very helpful in our shopping experience.

Lynda was incredibly helpful, and knowledgeable. She let us browse around by ourselves, but was available when we had questions. It didn’t take long to pick out our furniture. She was a delight, be sure to ask for Lynda when you go! You will not be disappointed!

Janet gave us excellent customer service twice! We purchased dining.

Janet was super helpful in helping us find our couch. Janet was personable and even went out of her way to contact me after I left to let me know the piece we ended up purchasing (that we thought was discontinued) ended up being available. We’ve purchased many pieces from Ashley over the years and have always had a great experience! Thanks Janet!

Matthew was friendly and accommodating.

Lynda was great… Very patience and knowledgeable. Answered every question that I need assistance with.

Janet sold me a wonderful TV stand for my father He's going to be very happy with it ...thank you Janet your great 👍🏾👍🏾

Janet was awesome! Helped us get a perfect kitchen table and the process was easy and simple.

Tina was amazing and very helpful throughout my entire transaction with her. I can tell she’s a great asset to the Ashley/Synchrony team!

We had a great experience purchasing our chair with Hector!

Our experience at Ashley’s was great! Hector did well introducing himself when we walked in and gave us space to look around. He helped with a measuring tape and supported us when it was time to check out. He was so helpful with questions and encouraged us about our purchase. The other staff were also very knowledgeable and helpful!

We love Tina she’s so helpful!!

Hector, Tiffany and Tina were great to work with. Very helpful and friendly

Hector was especially helpful! Thank you for your assistance!

Hector was so nice and gave us so many options for things we were looking for!

Hector was a great customer service employee! Come to this location for help !!!

Great experience with Janet! Thank you!

Tina D and Matt H were great! Very helpful, great customer service

Find matt. He could sell an ice maker to a eskimo!

Hector was amazing in helping me to finalize my purchase!! I’m very satisfied customer!!

I bought a beautiful recliner from Ashley store. Lynda was great to work with. Very friendly and professional. I would go back if I need any more furniture.

Janet did a great job helping us! Would highly recommend her to others.

Janet was a great help today purchasing our dining and bedroom sets

Matt and the team at Ashley’s were all a great help with their Presidents Day Sale. It all started with Matt greeting me at the door and pointing us to the list of option on the sales floor!!

Lynda was very personable and made our experience fast and easy

Hector is a fantastic sales person, low pressure and very helpful. We had a great experience at Ashley furniture.

Absolutely love Ashley furniture! This has been our second experience here and Lynda was so very helpful and wonderful to work with. Will definitely be back again!! Thank you Lynda 😃

Xavier was great to deal with! Very professional and courteous!

Hector killed it for us! He’s great!

Xavier was so very patient and helpful through our lengthy decision process! Can’t wait for the new furniture!

Hector and Amanda helped me find a good endtable and worked with me on price at Pottstown store

Great service. Excellent staff.

It was great. The sales person Matt was great. He created us as soon as we walked in the door and helped us find our couch. I was a bit sceptic of buying a couch in the store because the prices where better online but they price matched which was awesome

Lynda was extremely helpful and knowledgeable! She greeted us the second we walked into the store and was able to help us select the perfect pieces for our new home. 10/10 experience at the Pottstown Ashley’s furniture location! Thanks again, Lynda!!

It was a pleasure working with Xavier in the Ashley Pottstown showroom. We found the ideal animal friendly couch that matches our living room perfectly. Looking forward to years of comfort to come.

Hector was very knowledgeable and helpful, and even though we didn't buy anything, he still worked out deals and when we are ready to purchase we will ask for him.

Hector did a fantastic job helping me out, definitely recommend him if you're unsure about anything.

Janet was of great help to us in finding a mattress for our son! She was very attentive and knowledgeable, and helped us find a great deal! Super friendly, too! Will definitely ask for her next time!

Janet was great! Very helpful, and made the process simple and smooth.

Matt was exceptional.

Janet was very nice and answered all of our questions politely. We also got a good price on the couch from the manager Tiffany. Everyone was overall really nice.

Janet Flack was wonderful to work with. Very friendly and knowledgeable. I will definitely use her in the future.

Literally the worst service I’ve ever received and everyone is so rude and condescending. About two months ago we bought a couch from this store – the buying of it was fine, that’s not what I’m here to complain about. The couch was on backorder so it took us about 11 weeks to get it, which is not a big deal. We waited until we got a call and they told us the date and the time frame (12-4). My boyfriend took a half day to be home by 11:30. He works a job where he is unable to be on the phone. Well, day of, he gets out of work at 11. Apparently, without telling us, they changed the time frame to 11-3. They had gotten there at 1030, waited until exactly 11, and then left. We called day of, confused, and were told that they should’ve let us know the time frame changed. We called multiple times and they said they might be able to get it delivered that day, but we weren’t. We had to schedule it another two weeks out. We asked for some kind of compensation, and multiple people have said that we would likely be able to, they just had to get it approved from the higher ups. They told us repeatedly that the manager was assisting someone else and would “call us back.” And they never did. Well… a month goes by, no communication. About a week ago, we decide to try again. Told that the manager was busy, would call us back. Tried 3 more times over a week (all being told the same thing, we would get called back) and finally, today, got in contact with a manager. She told us that it’s policy that the time could change, that she could send us the policy we signed if we wanted, lmao. My problem is — if we had KNOWN that this was subject to change, my boyfriend would’ve just taken the day off!! No one TOLD US that! Not everyone has the money to be able to take a day off to wait for a couch that could come at any time of the day! And she kept saying “we can’t give you a refund because your couch came early.” it’s not even ABOUT the couch coming early at this point, it’s about the horrible customer service we have received from every single employee at this company. And she also said that we have been told a “dozen times” that we were unable to get a refund, oh yeah ?? Why tf would i still be wasting my time then? I would’ve accepted that a month ago if that were the case, the last manager I had talked to from that building told us that they sent it from approval from the higher ups, and we were calling for an update on THAT. not to waste my time being told, once again, that we should’ve spent the whole day at home twiddling our thumbs for this couch. Annoyed. No one gives a crap at this company so I’m ranting on here. I love this couch but rather be sitting on the floor. Byeee

when i went to ashley’s i loved my helper hector. he was so amazing and was so sweet to me and my family. we had just come from raymour and flanigan and they so rude to my family so it was great to get treated well at ashley’s.

Hector is great salesperson. Very helpful!

Linda was great, very personable and helpful.

Janet was very helpful and told us we were just in time for a 30% sale that we were completely unaware of! She gave us plenty of time to look around and was very quick to answer all our questions! Wonderful experience.

Store has a wide variety of great options for couches.

Hector was fantastic and attentive in his service. We are excited with our choice, thanks to him!

Janet was amazing to work with! Never any pressure, super pleasant and knowledgeable! Everyone made the buying process easy and quick! We will be returning and asking to work with Janet again!

Hector was awsome!!! Thanks again buddy.

Lynda was awesome. Not pushy and very patient. Even when our children were running around the store. She went over everything with us multiple times and was willing to run numbers and take measurements on multiple items to make sure they would work for us. We had a great experience.

Xavier is always very helpful, and knowledgeable about all the products. Make sure to ask for him when you go!

Great experience working with Janet and Tiffany buying new furniture. Would highly recommend!!

Hector helped me out!! He has good taste in furniture and got what I wanted spot on. Returning customer!

Janet Flack was definitely such a big help with buying a couch! Let alone it being my first couch, she walked me through the process and was very patient with my decisions!

Janet helped us out, she was great!

Xavier was very kind, knowledgable and just a sweet young man. Love how he treated us.

We had a very pleasant experience shopping for a new sofa at Ashley. Our sales associate, Xavier, helped us find exactly what we were looking for. He provided answers to any questions we had after we shopped around the showroom.

Wonderful people, Tanielle was a great help.

Tina D is awesome!

Xavier was very nice and knowledgeable. He made the experience buying our sofa and recliner very easy and fast. I would highly recommend him for your future purchases!

Horrible Service!!!! It's amazing that when you are purchasing an item, you receive great customer service but when you have a problem, EVERYONE that I have had to deal with has been absolutely horrible. So the associates that work there are choosing to behave this way and treat you in a horrible manner. Purchased furniture on November 10th and as of today 1.2.24 still waiting on my 100.00 refund. My 70-year-old mother has visited this location 6 times for a status and still nothing. And Jessica from customer service is just as bad. PLEASE CONCERN SHOPPING SOMEWHERE ELSE!!!

Another good experience at Ashley Pottstown. Hector was awesome. He is very friendly and personable. The manager on duty was knowledgeable, customer service oriented, and accommodating. I appreciate all of the staff at Ashley especially Tiffany her performance is always stellar.

I had a pleasurable experience at the Ashley Store. Every staff member that I encountered displayed excellent customer service. Kim the manager was very knowledgeable about Ashley products and services and she was extremely accommodating.

It was a pleasure working with Janet

Very helpful.

Lynda was great to work with and very helpful finding our next couch!

Xavier made our experience quick and easy. Be seeing him again.

Hector was enthusiastic, friendly, and knowledgeable. Was able to get us in and out and walked us through the sale with a great product!

Lynda and Lina were the best

Janet was a lovely help and she kept trying until I was okay with the final price which I truly appreciate! If it wasn’t for her I wouldn’t have bought the couch today! * update the couch finally arrived* Everything was okay until delivery! I had paid for premium delivery and we ran into a problem where the couch couldn’t fix. So I had to pay an extra fee for a third party company to put it inside my house. On top of that I didn’t even receive premium delivery because my couch was left outside my door. I tried to get a refund since I didn’t receive the service, but the manager said they can only do a “review” and I wouldn’t receive any form of payment. I am disappointed and will NEVER EVERRR BUY A COUCH FROM YOUR COMPANY AGAIN!!! ZERO STARS***

Great service and support from Janet Flack. She helped us with a difficult configuration. I can't wait to get our beautiful furniture. We will use it for a few years here and it will move nicely to our future home.

Hector was so helpful in all the right ways. He gave us time and space to work through the decision and gave us the answers when we needed them.

Hector and Amanda really help us out on a beautiful set and mattress

Purchased a very nice piece of office furniture before the Christmas holiday. Special thank you to Lynda who was our rep - she was kind and knowledgeable, knew where everything was on the floor, and she really worked with us to pick out the best option for our needs. Will be coming back for additional pieces as we have a need.

Janet and Amanda helped us find exactly what we were looking for excellent customer service!

Janet was very helpful!

Just got a new recliner and rocker. We worked with the manager, Amanda, and she was so sweet and helpful!