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Ashley Store Pottstown, PA
Ashley Store
Store hours
Open today: 10:00 AM - 09:00 PM
About Ashley
The Ashley Store in Pottstown, PA represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
The Ashley Store in Pottstown, PA is committed to being your trusted partner and style leader for the home. This commitment has made Ashley The Largest Furniture Store Brand in North America with more than 1000 locations worldwide. No matter which Ashley Store location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley Stores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley Store showroom today!
In-store offers
What our customers say
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Lynda was great. So was Tiff and Tina.
Lynda was a pleasure to work with
Lynda was a dream. She made this as quick and easy as possible and had answers to every question we had.
Matt was great and helped us purchase our new living room set! Very kind and accommodating to all of our needs!
Lynda was very nice, informative and highly professional. We look forward to our new furniture!
Janet was very helpful and attentive while couch shopping.
Janet was great! Thank you so much!!
Janet was very friendly and knowledgeable helping me pick out furniture for my new house We purchased living room and bedroom and dining room. Highly recommend her expertise. Agent Alex was very efficient with my fnance and closing process.
Janet was very helpful from the moment I walked in the store.
Janet was incredibly helpful and worked with me to get a beautiful bedroom set within my price range
Christian
Lots of styles to choose from. Matt (with the hat) was extremely friendly and helpful!! I highly recommend this location!
Janet was very helpful with helping us get the best deal on what we were looking for!
Travis greeted us warmly, helped in our search, and helped us to get the best deal possible within our budget.
Janet helped the first time we walked in and we ended up not buying the furniture because of the measurements. We decided that we wanted to move forward with a portion of the sale and she made it so quick and easy. Deal was done in minutes! Highly recommend.
Met with Christian regarding buying new furniture. He was very helpful. We made a Purchase
Stopped in to look at a new couch and a new bed set. Matt swooped in and was such a delight to work with! He was very thorough and explained everything with great detail. He was extremely cheerful and the small drops of humor made this the easiest buying experience. Definitely visit Matt at the Pottstown location!
Kirstin was such a pleasure to work with, and the whole team was wonderful.
I told Janet I was looking for a bedroom suite and she found the perfect one for me!! I recommend Janet if you are looking for someone who will listen to your needs and find your the perfect set of furniture!!
Janet was amazing help today while we purchased our first sectional! She was very helpful and had a fantastic attitude and a smile on her face. Very helpful and made our experience easy and fun. ❤️❤️. We will definitely come back to see her in the future.
Janet was awesome! Helpful with all our questions. Walked us around and talked us through everything we needed.
We visited the store in Pottstown and were delighted to have had Janet help us. She was super sweet & knowledgeable about the living room furniture. Great personality! She’s a keeper!!
I worked with Janet at the Ashley store in Pottstown and it was the best experience. If you want a sofa and a good deal, she is your girl.
Lynda was wonderful making sure that we got the right pillows for us!
Janet was a wonderful help
Janet was so helpful. She was patient with us and helped us find a couch in our price range that is comfortable and just what we were looking for.
Great selection and very friendly staff. Makayla and Tiffany were great
Had the best experience shopping with Janet!!! Bought our second piece of furniture here and will always come back for more!
Loved Lynda she was extremely helpful and not pushy! Walked out with a fabulous new set at a fantastic price! Stellar service! Tina D was excellent as well! She made payment a breeze! Excellent teamwork!
Lynda made our furniture buying process so simple and easy! We will be back!
Matt was fantastic to work with. Took the time to answer all questions and would always make sure we had everything we needed. Can’t wait for everything to arrive.
We just had a perfect experience buying our new love seat! Thank you travis! We really appreciated your help!
Janet….was helpful.
Janet was very helpful with making our purchase today!
After searching for months I finally found a couch I love! Thanks to Janet for the amazing customer service and making the process super easy!
Everyone should head over to Ashley, Pottsville, PA! Everyone was polite but Makayla was awesome, and very helpful. She greeted me at the door and let me know that she was available for any questions I had. It’s a better experience than the one I had in Philadelphia branch. Makayla was exceptional! Pottstown branch I will recommend every day! Great service, great variety!
Janet was awesome again. We have purchased many items over the years from her and it's always a pleasure.
Exceptional service fee Janet.
Mikayla was very helpful when we visited the store. She was knowledgeable of the furniture and very pleasant.
Matt was great and helped me find the right pieces! He was friendly and patient as I made my decision. Thank you Matt!
Janet was super helpful at the Pottstown store. She got us a great deal & was very attentive to our desires and concerns with different types of couches. Can’t wait to get it delivered!
Janet was amazing!! She was so nice and super helpful. She informed me of all the ways I could save money. As someone who is moving into their first apartment, this was extremely helpful and Janet got me a great deal!
Janet from Pottstown was awesome with her assistance with helping me find a piece of furniture!
Lynda was awesome! She was helpful and patient. The whole team was so sweet.
Ask for Matt, he was awesome and quick to answer any questions I had.
Matt was very helpful!!!
Janet was extremely helpful with our furniture purchase. Explained everything in detail and very polite Thank you!
Lynda was great and made the process really easy.
Matt at the Pottstown location was a great help. I came in knowing what I wanted and he helped me get exactly what I wanted with better prices than online.
Janet was very helpful and knowledgeable. We didn't feel pressured and she was able to help us find the right sofa for our house.
Janet was a great help in selecting my furniture!
Travis was super helpful during our couch buying process!
Matt was excellent. Got us in and out with a new couch! 10/10 experience.
Worked with Linda who was great to work with. She explained our financing options. We are looking forward to receiving our purchase.
Lynda was great and super helpful. We got a beautiful couch for a beautiful price! Thank you!
Travis did a wonderful job helping me ! Tiffany and Asia were wonderful also !
Our sales lady Jannet was very helpful and informative. Highly recommended
We love Ashley Furniture!! As soon as we walked in the door, Janet greeted us with a welcoming smile and led us back to the “big kid” section to help us choose new beds for our kiddos. My daughter immediately ran to the princess bed of her dreams and my son found exactly what he wanted too!! Janet made the process quick and easy for us, our biggest decision was whether we wanted to set up the furniture ourselves or have the Ashley team deliver and set up! Thank you so much for making the process so seamless for us. We will definitely choose Ashley for future furniture purchases!!
Mat was very helpful and informative
Thank Travis , you were great
Travis was a big help
Travis was great!
Lynda was awesome. Very knowledgeable and thoughtful. She took me to the storeroom to view a product and showed me comparable to what I was looking for. Tina was quick and efficient with the purchasing process and gave valuable advice.
Our experience was made so welcoming and insightful thanks in huge part to our sales rep, Lynda! She was absolutely amazing. Not only was she extremely knowledgeable, but she was so friendly and helpful. She worked with us with no pressure felt and really did her part to get us the best price she could. If not for her, we may not have stayed to purchase! Thanks Lynda!!!
We were shopping for our new home and need to furnish a few rooms. Travis was helpful from the start and was a pleasure to work with.
Janet was super helpful in navigating the process of furnishing a new home. Highly recommended!
Matthew was polite, professional! Helpful as far as picking out my new living room set!
Janet was so good. She was so helpful!
Janet was amazing!! So helpful and kind!!
We had a great experience with the whole team at Ashley Furniture in Pottstown! Linda was so helpful and friendly. My husband and I worked through a very long thought to decided between 2 living room sets and Linda was so patient. I highly recommend!
Janet, our salesperson was fantastic. She was very helpful without being pushy. We went in to get a sofa, and Janet made the process so seamless that we left with the sofa and a couple other pieces.
Janet is very helpful
Travis helped us immensely when we visited the Ashley store to buy a couch. He was very patient while we looked around the store, and showed us plenty of options!
Janet was absolutely incredible! She helped us find a whole new living room set in less than an hour! I was obsessed with a flower arrangement that was displayed with our furniture set and Janet threw it in for free!
Leo was great he helped us with everything we needed and was very informative.
Travis did great, very helpful!
Travis was such a big help! Great service
Lynda was great! Helped us find a beautiful new bed! Highly recommend!
I was looking a long time for the right bed frame. Matt, from pottstown was a great help and answered every one if my questions. Thanks Matt for making my shopping a lot less stressful.
The store has a lot of great options and affordable prices. Travis was very helpful in making recommendations, I think I ended up buying the first couch he recommended to me after trying many at the store. The purchasing process was super easy and straight forward.
Janet was very helpful and thorough.
From the moment I walked In the door and met my sales associate Janet, she made my experience One of the better ones I ever had Shopping for furniture. She was not pushing, She told me to Just walk around and see if I find anything I liked. She actually asked me if It was okay for her to check on me in a little bit. It was very nice to have somebody ask me instead of Just following me around like a hawk following their prey. I think a lot of sales people could learn from her. I did ended up purchasing a beautiful dinette and buffet set and the price was great. It's a beautiful set, and my sales associate was phenomenal. I would definitely go there again. Thanks Janet
Janet did an amazing job with customer service and made things easy
Our experience in purchasing and receiving delivery of our new sofa was one of the best experiences we've ever had with a furniture purchase.
Alex the Customer Service Representative was amazing during my checkout. He made me understand everything and my checkout was super fast. HE NEEDS A RAISE!!
Janet was very positive and knowledgeable.
Makayla was a great help and very informative in purchasing a recliner for my father. The store manager was very helpful and attentive. Everyone had great customer service.
Makayla was amazing! She was very helpful and had a great personality! The store manager was sweet as well! The entire staff greeted me as they walked by and made me feel very comfortable!
Makayla was wonderful! So so helpful!
Worst customer service ever. Don't bother getting the insurance on the furniture as you lose more work days and could have just bought other furniture with all that time missed from work. They are not helpful at all. We have 2 identical recliners and one has been constantly breaking from the day we got it. They have been out multiple times ( over 5 or 6) that's a lot of missed work days for me and still frustrated as it's completely broken again. Our other recliner works like it should. Why don't they just replace this one with a quality one and be done.
we bought a sectional and 2 identical recliners. We have had trouble with the one recliner ever since they dropped it off and yes i mean dropped it. The "3rd party" delivery guys dropped the one recliner but we couldn't understand what they were speaking to eachother as it was not English. We paid for the insurance (scam) that you can buy when purchasing. they have come out multiple times to "fix" the problem and it keeps breaking. the money I'm losing taking off work so they can fix it is not worth all this trouble. we don't have trouble with the other recliner at all. this is Terrible service
Lynda was an amazing partner while shopping for our first bedroom set for our 3 year old. She was polite knowledgeable and patient through the whole experience I would definitely recommend Ashley’s in Pottstown by the Giant!!!
Lynda was wonderful in helping us buy our new couch .Very friendly.!
Matt was very patient with us as we navigated purchasing our new living room furniture. And overall positive experience!
LYNDA! Yes please. She was knowledgeable and kind. Lynda didn't push us to make a purchase. She helped us with financing and didn't make us feel any judgement. Thank you!! We are so excited for our new furniture.
Travis was very professional and was able find the right sofa for me.
Janet was awesome, very tentative. Will recommend her to family. Thanks
Janet was extremely helpful and friendly and helped us get our dream couch! She even lended us her tape measure to ease my husbands mind on the length of the couch :) highly recommend her when you go to buy a couch at Ashley!
Great experience. Glad I selected the store instead of online. Price was less and my saleman Janet was great. Update: 2 weeks later my couch was delivered by two very nice gentlemen. They unwrapped everything outside, cleaned up and placed everything right where I wanted.
Janet was very respectful and helpful to us! We found exactly what we were looking for at a great price!
Matt was great helping us pick out a new mattress. Knowledgable and tips were helpful. Polite. Patient with kids. Awesome salesman !
Janet was so helpful, and we genuinely appreciated her time and insightful knowledge on the couches we were looking to purchase! Thank you for being kind and so approachable with our questions, we’ll definitely be back!
Janet was phenomenal from start to finish. Very informative, attentive and yet very willing to allow us our space as we made our final decisions. Janet stayed patient with us and offered to stay beyond her shift, allowing us additional time to make our decision and to not feel rushed. Thank you, Janet for a great experience! We will use her for future purchases for sure!
As soon as my son and I walked through the front door we received top notch service from Lynda. She was very helpful and gave us the necessary time to make a decision. Excellent purchasing experience.
Amazing service! Travis was “rizz” as my son stated and such a super help to me and very patient as I changed my mind a couple times and each time I was back in store everyone was consistently friendly and helpful. Very nice decoration advice as well as I got the Nuvella and Isanti set and looks really nice. I do wish online only selections were a available for order as well as there is also some very beautiful pieces online for commission but that is beyond control of the management. Thanks also to Tiffany, Asa, Jen, & Alex, Tina, Janet who made it such a nice buying experience. Trust me I would fill my place with more Ashley furniture and hope to do so! 😊
Beautiful selection of furniture and received excellent service from Travis. Thank You !!
Travis was very helpful in explaining all options available for the furniture we're looking at. He answered all our questions and never made us feel pressured for the sale.
Great service!
Matt helped us find the perfect sectional for our new home. He was helpful measuring every set and took his time with us. Matt was find funny and knowledgeable. Definitely an excellent salesman!! 🌟
Great experience at the Pottstown Ashley Furniture. Lynda was very knowledgeable, and was able to meet our price point and aesthetic needs with a reasonable sofa.
Janet was helpful
Travis in Pottstown was awesome and was familiar with product
Very helpful
Travis was exceptional. We will use him again in the future for sure.
Janet was extremely helpful and patient. She stayed back and didn't hover, but was there to answer questions when we had them. I would shop here again, and ask for Janet.
Janet was knowledgeable and super helpful with our multiple mattress purchase. Thanks!
Janet is a truly exceptional salesperson! Very personable and helpful!
Not only is the showroom at this location lovey, the staff is so helpful. Matthew did an incredible job helping us with what I thought was a difficult sale, but he was able to breeze through. I would go out of my way to do business with him again.
Tina was very wonderful, kind and patient. Thank you for your help.
Janet was great and made sure I got everything I needed!
Janet was very pleasant. She answered my question. Showing her knowledge of the stories product, which made our shopping experience a very nice one and most all she was not pushie. 😊 1
Matt did an awesome job answering all my questions and was very helpful. Got a great new living room set.
Travis was the best! Helped us find our new couch
Janet was very helpful in making sure we found exactly what we were looking for and were comfortable with our purchases. She stayed late to make sure everything was taken care of and broke down all of the prices for us. Would definitely come back and have her assist us again.
Janet was Amazing to work with! Very pleasant and made the experience that much better! Would highly recommend her to anyone! Thanks Janet!
Janet was awesome and very helpful. I would highly recommended.
Travis was absolutely fantastic! He worked with my wife earlier in the day and then again with me when we came back later that evening. He explained everything very thoroughly and made us very comfortable with our decision so we purchased from him that night. Very grateful for his patience and will definitely continue to work with him in the future.
Janet was very helpful, thank you.
Linda was great with reviewing all of our options.
Went in to find either a recline or loveseat recliner, Janet was super helpful in finding one that would be good for our house with six cats. Really looking forward to my new reclining loveseat
Lynda was great! Very helpful and wonderful to work with!
Outstanding experience. Would recommend 10/10. Travis was super helpful, and bro got a fistbump for his efforts.
We stopped in today to look at sofas and recliners. Janet was great to work with, very professional, knowledgeable, and took the time to answer all our questions!
Travis was exceptional. Thank you.
Janet was our very knowledgeable and nice sales person. She was not pushy and very understandable to our needs.
Good experience, good deal. Sales associates Lynda and Tiffany were great.
Janet F. was AMAZING as far as customer service and working with us to get furniture for our basement that fit our budget.
Lynda was great today!! She was super sweet, patient and helped us find the perfect dining room set for our home. It was a pleasure working with her today.
We had a great experience with the entire team at Ashley Furniture in Pottstown! Mikayla was so helpful and friendly! My husband and I worked through a very long thought process and she was so patient. I highly recommend!
Thank you Lynda!!
Thank you Tina for all your help. Great personality and smile!
Wonderful shopping experience with Janet. She went over and above in helping us with our decision. Thank you Janet.
Janet was amazing! I can not Express how wonderful she was as she juggled 3 customers!! Each of us had her full attention as she smiled and conversed!
Janet was so nice and helpful!
Janet was very helpful when I came into the Pottstown store looking to purchase a second piece of art for my home.
Janet was great!
We worked with Janet, she’s WONDERFUL. Highly recommend, and seek her out. She gave us amazing discounts and was so gracious, timely and sweet!
Delivery was good, in spite of the difficulty finding our home in the dark. Delivery team set up the loveseat well and were very pleasant.
Janet a very wonderful sales person to connect with at this store. She is very thorough and knowledgeable. Very patient and wonderful.
Jen was great she helped with all our needs Ty
Janet was awesome helping out through the process and Tina was the perfect closer with my payment process
Linda was Helpful and polite
Lynda was amazing! She took her time with us and answered all of our questions. Thank you Lynda we will be back to see you again!
Tiffany and Janet were extremely pleasant and accommodating You can certainly tell they enjoy their job! Thanks ladies, we will be back!.
Makayla is obviously new but she was very personable and earnest. There were many good options to choose from. We would definitely consider coming back if we needed other furniture
Travis did a great job assisting us in buying our couch!
Lynda is great! We have been lucky enough to have her help us twice with purchasing furniture for our home. She is such a delight to work with. You are in good hands with Lynda!
Travis was helpful and friendly! We pieces we ordered are perfect!
Janet was super helpful and found furniture that matched our style. I would recommend Janet if your looking for new furniture.
Janet was so helpful! Greeted me quickly and was patient as I tried every couch! Found one I loved on sale for nearly half off. Great experience and will be back for more!
Makayla, Tiffany, and everyone else my wife and I dealt with were great to work with! They made the experience and decision super easy!
Makayla was very helpful with my purchase.
Lynda was very great helping us pick out the best couch for us!
Lynda was great! Helped us pick out the perfect couch! Will come back again!
Had such a great time visiting Ashley’s today. Travis met us and was unbelievably helpful showing options and researching the plethora of questions we had. Left with a brand new awesome couch!!
Janet was great assisting us with our living room furniture needs! She was very personable and friendly. Please see her when you go to the store in Pottstown😁
Thank you Lynda you were a pleasure to work with!!
Went to the Pottstown store for a new mattress and bed set. Worked with Matt and he was amazing. Very knowledgeable on mattresses and made the decision very easy. Will definitely be back in the future for other furniture needs!
Lynda was awesome to work with and the manager Tiffany was helpful as well. Highly recommend working with Lynda for all your new furniture needs!
janet was lovely, even though we didn’t purchase anything she did her best to help us to her best extent. such a pleasure!
Matt was very helpful, friendly and knowledgeable. We were able to get all the furniture and accents we wanted at a great price.
Janet was wonderful in helping us with the purchase.
Janet did a wonderful job helping us find our dream couch!
Janet did a wonderful job helping me purchase my dream bedroom set!
LYNDA was wonderful
Lynda was wonderful
Great customer service. Lynda was a pleasure to work with. Thank you for all your help.
Matthew Hetrick and the manager were super helpful and helped me buy what I was looking for in the budget that I had.
Matt provided great service and helped us come to a deal on a sofa and server for our home renovation. Thank you to the manager as well!
Janet was great! Very knowledgeable and honest!
Janet was super helpful and provided all the information that we needed! She also let us of know of all the promotions going on which was great!
Matthew was very knowledgable about all the furniture and mattresses my wife and I tested today. He was very friendly and easy-going. He never pressured us into anything we weren't comfortable with. Highly recommend, and will consider working with him again in the future.
Janet was wonderful to work with, she was very helpful! She helped us find exactly what we were looking for.
Matt was very helpful and knowledgeable! He made sure we got what we wanted hassle free!!
Great customer service!!
Bought our new sectional here today. Actually a really great experience as far as furniture buying goes. Have done other major retailers and the pitches are very heavy handed. I appreciated that the folks over at Ashley let us shop but also popped up when needed. Our salesman Matt was awesome! Haven’t had so much fun furniture shopping in years. The whole team was lovely. Clearly could vouch for the product but wasn’t shovey and was the fastest purchase of furniture I’ve ever made. Other big brands have taken over an hour to do paperwork and it’s so frustrating. I’m sure we’ll be back.
Lynda was awesome
Great experience., Lynda was fantastic. Not pushy and extremely knowledgeable about product options. . Super sweet.
Janet Flack was wonderful & made our experience great! She has a great personality & lets you take your time with trying to find the perfect piece for your home! Can’t recommend her enough, thanks again!
Very helpful experience. Thanks janet
Janet was excellent. I had a million questions, and she was extremely patient with me, she was very knowledgeable of their selection and use of their system, and she was very quick to calculate costs. Thank you.
Hector assisted me and was very knowledgeable and helpful, and also gave me space to make a decision with no pressure.
Janet was an amazing sales person. She had a lot of patience with us.
Janet was very helpful and knowledgeable in my furniture purchase. I highly recommend her.
Hector from Pottstown, PA was great!!
We were greeted by Lynda and she took her time and listened to our needs and helped us pick out a beautiful livingroom set. She went above and beyond to help us. We will be buying all our furniture from her in the future. Thank you Linda for all your help.
Very helpful! Accommodating and worked for the best interest of the client!
Lynda was excellent in assisting us in buying new chair. Great service!
We were in 3 times before we purchased. Hector helped us all 3 times, he was super helpful and patient all 3 times.
Cool guy great personality sold Matt
Lynda was fabulous, however the experience after sale was horrible. Ordered furniture at the beginning of July, wasn’t all in until end of September. Two of the chairs were incorrectly ordered when they finally did arrive. I was then told it would be another 4 weeks? What?!?! Ok nevermind. I will order them on Amazon (and they were cheaper). Had them next day. I then call them for a refund for the chairs and according to their policy you have to come into the store or they just keep your refund. Like unbelievable what an inconvenience! Not even our fault, they can’t issue the refund over the phone. Just beware, they are great with sales, past that point is a headache!
Hector was very nice and friendly. He was able to answer all of our questions and was not pushy.
Linda was very helpful and very easy to work with great experience.
I was met as I entered the store by Janet. She asked what i was interested in looking at ... and suggested areas to look. She then gave me a little space to roam before checking on me. She was able to make some suggestions based on my choices and questions and then efficiently complete my transaction once my choice was made. She was knowledgeable and helpful. I appreciated her assistance and look forward to acquiring my new furniture. Great job, Janet, and thank you.
Janet was my sales rep and she was amazing. Extremely knowledgeable and helpful all while not being pushy or overbearing. I really appreciated working with her and look forward to working with her again in the future!
Janet was great!!! She helped my wife and I to pick out the perfect living room for us.
Janet was very patient and helpful! Can’t wait to get the furniture delivery.
We worked with Janet today on purchasing a new couch. She was very pleasant and knowledgeable to work with- no pressure at all and provided us with a great experience. Highly recommend!
My 5 year old son needed a mattress for his big boy bed, so we went to the Ashley store. I wanted my son to pick out his own mattress and Lynda helped us out with this. She was great about letting my son try out the different mattresses. Lynda listened to what he said about how it felt, and then she showed us the next one. He was even excited about the pillow she let him use to lay on the different beds! If you are in need of a new mattress I recommend going to see Lynda!
Hector was fantastic!! Vert professional . It was a pleasure to shop at Ashley.
Hecter M. was friendly knowledgeable and provided a wonderful experience in my furniture purchase. Everyone should go to him!!
Lynda was wonderful in helping us with purchasing our new sectional and the entire team was very kind! Great follow through, responsiveness, and customer service.
Me and my girlfriend are going through huge transitions right now. Lynda and the store manager took great care of us. We will definitely be back!
Very friendly, kind, and charismatic! Also very helpful with figuring out financing options and walking you through the payment process
Stopped in today to look at bedroom furniture. My salesperson Janet was awesome. She was very patient with me . Thumbs up to her. The rest of the staff was great too. So definitely stop in again for future purchases. Thanks again
Hector was very kind and knowledgeable!
Hector was super nice and helped us find the perfect couch and ottoman!
Janet did an amazing job helping me purchase my couch. Really happy with my experience.
Hector was great!!!!
Hector was great he was very nice and informative and helping us find what was best for us !
I went back twice and worked with Janet! She was awesome and helped me find a new mattress! I recommend working with her on anything! She was awesome! Thanks Janet!!!
Hector is an excellent helper. He made sure I got what I wanted
Great customer service! Janet did a wonderful job answering all of our questions and helping us find the perfect sectional for our space!
Lynda was excellent and very helpful!
Hector was very knowledgeable and friendly. He got us set up with everything we needed.
Linda was very pleasant and helpful! Great shopping experience
Kevin was great!
Janet was fantastic! Very helpful and answered our questions regarding purchases! Highly recommend!
Kevin was so helpful in locating our dream couch! He made the process very easy and gave us an amazing deal. We will be back!
I have a wonderful experience at the Pottstown Ashley. Linda and Tiffany were so helpful. They spent a significant amount of time helping me find pieces that worked for my living room. I will be back!
I had a great experience today buying furniture for my new apartment. All the staff members were so helpful, patient, and kind throughout the whole process. Makayla was a great and personable sales associate because she warmly welcomed me, gave me space to look around, answered any questions I had, and guided me through the purchasing process. Definitely recommend shopping here for furniture!
I had a wonderful experience while shopping for a new mattress. Lynda was extremely helpful and knowledgeable throughout the whole process. I will 100% recommend.
Lynda was the best wasted no time in helping us pick the right sofa that met our needs she went above and beyond would definitely use her again for our home furniture needs
Hector was wonderful!
Hector took care of us and he was really nice and helpful. 🙂
Lynda helped me and did a good job. Thanks
Hector was such a great help in the store, helped us find a great deal on my coffee table and end table set. Definitely recommend speaking with him during your next visit!!
Janet is great and really took the time to find all available discounts on a new sofa and loveseat set.
Matt was very helpful and even helped my husband get our new table into my car. Excellent service and very friendly. Everyone in the store was very friendly and personable. I highly recommend checking them out for your furniture needs.
Hector was very helpful!
Janet was awesome
Excellent service, very helpful and knowlegeable
Matthew was amazing I explained my wants and concerns and I was able to walk away fully satisfied and stress free
Very helpful and pleasant! Thank you Janet
Hector did an amazing job in helping my family choose our new furniture sofa and oversized chair for our basement!
Janet was extremely helpful and personable! She was patient with us taking our time in making a decision & made sure to tell us that there was a promotion going on the following day. Thank you Janet, we’ll be back!
I came in with a bed in mind and Janet helped get it at a great price! She was very helpful and friendly. The store has a great selection!
Lynda was great!
Hector was a professional sales associate the entire time. Very knowledgeable on all products in the store. Helped me several times over the past 6 months with choosing my living room furniture.
Matt was super knowledgeable and helpful! He ran a whole bunch of different scenarios for us and helped us get to the price that worked for us. We've bought a few pieces from Ashley's and it's our go to furniture store.
Matt was very nice. Thanks for the help!
We told Janet what we wanted and she delivered!!! She was attentive and thorough !
Great experience with hector
I was very satisfied the minute I walked in! A very kind lady at the desk greeted me and my very helpful and kind sales person Matt, helped me with everything that I needed help with!! Matt went above and beyond to help me find the right kitchen table set to fit my needs!! I really appreciate his kind help along with the two kind ladies at the desk.
Janet was very helpful in getting us the best price possible for the sofa that we were interested in. The purchase process only took a few minutes of our time. Janet was very attentive to us, and was not pushy in terms of trying to make a sale. Overall it was a great experience!
Very happy with the service by the team at Ashley furniture especially Janet who went above and beyond assisting us selecting a bedroom set as well as a bed.She even went out of her way to call other stores to assist in finding a piece that was out of stock and was very patient when I changed my mind a few times on the bed size ! Thanks for everything !
After purchasing our first house we went to Ashley’s to find a couch for our new home. We were immediately welcomed by Janet who was extremely helpful. She walked us around the showroom and helped up find the perfect couch for our new space. She was very patient and knowledgeable about the products. She made the process very easy and enjoyable!
Janet was incredibly helpful and ensured we found perfect pieces for our home. Fantastic assistance especially from Janet.
Hector really came through for us! Hooked me up with some great deals!
Hecker helped us out! Very good deals, thanks !
We recently broke our couch so we decided to go out looking and ended up at Ashley Furniture. Walking in we were kindly greeted by Janet who helped us the whole way through. She was kind and so helpful as we were searching through the store! She’s definitely an asset to this store and I’m glad we came here to purchase our couch. 😁
Matt was great to work with and we were able to get things wrapped up quicker than expected!
Very helpful, they were able to price match what we saw online.
Hector did a awesome good very pleasant and took care all our needs and concerns
I’ll never buy furniture with anyone but Janet. She is helpful without being pushy, and always super friendly and knowledgeable.
Mrs. Janet was great! She was very helpful, helped me get a dinning room table! Very sweet! Thank you!
Thomas was great!
Janet was wonderful
Stopped in to look at furniture. Janet was extremely helpful and very patient until I made up my mind. Will definitely be back and will ask for her again!
Janet helped me find my new couch. She was very helpful, friendly, and answered all my questions.
Helpful and easy to work with, had a good experience.
Lynda was so nice to work with!
Lynda and Tiffany was very helpful with us for get us the best prices they are very professional patience Thank you and appreciate
Janet was wonderful! She helped us with every step.
Hector was very helpful and informative!
Tina was an amazing customer, made me love my job even more!
MATT IS A GREAT SALES REPRESENTATIVE HE TOOKED HIS TIME HELP ME FIND THE PERFECT PILLOWER FOR COMFORT.
My wife and I had an amazing experience at Ashley Pottstown store. Hector M. was really kind and gave us an awesome deal on our new sofa. The staff was very informative and knowledgeable about the products.
My experience was fast and easy! Lynda was fabulous!!
Makayla was very helpful! Tiffany too!
Excellent service. Our guy helped us pick out stuff and was quick getting the paperwork done
Fast service! Working with Hector was wonderful.
Makayla at the Pottstown location was great! She was very informative, helpful, and patient. We had a great shopping experience thanks to Makayla!
Great and fast experience with Janet
Greeted at the door by Matt! More than willing to help us. Just needed time to look around for our new home furniture. We took our time and probably looked like tire kickers. Female associate asked where our salesman was and we no longer knew. Had some questions once we found him. He looked up some info and we went back for a second look but he was not interested in coming with us. So I wrote down the info and ordered furniture online for $500. Less! So Happy, thanks
Makayla at the Pottstown location was so helpful and patience during our whole transaction. It was a pleasant experience and we would be happy to shop this store again.
Janet was patient and very helpful
Janet is the best at sales
As usual, my experience at Ashley was wonderful! Janet was SO VERY helpful and accommodating. Her knowledge in Ashley products really helped me focus in on what I was searching for, while adding a little fun into the mix ! Couldn't be more grateful! I wouldn't go anywhere else and would highly recommend going to Ashley and ask for Janet!
Janet was terrific. The showroom was packed with guests and she made me feel like I was the only one there! Keep up the great work!
Janet was amazing! Great time at Ashley Furniture!
Janet was AWESOME!! Soooo helpful! So patient! Thank you sooo much!
Lynda made shopping here stress free! Great customer service. :)
Janet was very helpful and full of knowledge while helping us find our couch!
Stopped in on a whim. Matthew welcomed us and left us to shop with no pressure. Once we were ready Matthew was a big help. Great experience and I will be back.
Hector was helpful throughout the whole process.
Janet was great! Very helpful and not pushy during our purchase of a new bed and mattress! Would recommend
Hector helped me today and he went above and beyond to help us out, he listened to all our needs & we were very satisfied with our service today. Will definitely be returning to work with him again soon!
Visited the store for the first time a few weeks ago, Linda was very helpful, professional, kind, friendly as well as her associate but I forgot her name. I purchased a queen mattress and adjustable frame floor models To my surprise the delivery guy they use never showed up to deliver as we spoke and clearly made the arrangements together while I paid for my purchase. How disappointing it was after moving into a new place with no bed to sleep in. He placed blame on me stating he was waiting for me to call to make the arrangements yet he was the one who said as early as possible then he chose 10am which I had agreed to. I thought I misunderstood when he said $250.00 for delivery! Nope, I heard right. From Pottstown which isn’t a far drive to where he was supposed to deliver to. Gas wouldn’t even cost that much so not sure where he came up with that price! I went back to Ashley the day my bed never arrived and the ladies apologized continuously and did refund me. I think they were just as shocked as I was about what had happened. Everything happens for a reason. I ended up going to Moore furniture and bought a brand new mattress and adjustable frame with built in massages for less money than floor models at Ashley, so in the long run I benefited from the inconvenience. I also ended up also purchasing a sectional couch at Moore as well. My bed arrived first thing this morning and what a difference in customer satisfaction not too mention the difference in professionalism! Never ever would I step foot at any Ashley furniture store ever again, nor would I ever recommend them. I will however recommend Moore furniture instead! The quality of their furniture is lot nicer and they have been in business a lot longer.
Lynda was a great help in our purchase!
Janet at Ashley was very informative and helpful in designing our new living room. Our experience at Ashley Furniture was great!
Great customer service! Very friendly and helpful.
Excellent customer service! Janet was absolutely wonderful to work with. Great furniture for a great price!
Thank you Hector and Amanda! We really appreciated your help in ordering our new living room set
Our experience with Hector was phenomenal, he was professional, polite, well educate about the merchandise and financial options. Provide all the information need it with outstanding knowledge and his extraordinary personality. Thank you so much for all you Help!!! God bless you!
I would like to give a shout out to Tina. She was efficient and helpful with finalizing the paperwork on my furniture purchase. Highly recommend this store.
Worked with Matt to purchase furniture. He was very helpful and knowledgeable. Got right to work on finding what I was looking for in my price range. Would highly recommend this store and Matt.
While we did not buy a couch today, Janet greeted us and assisted us throughout our whole experience. She gave us lots of information about the process of buying a couch and she was very friendly and excited to help us out. When we are ready to get some furniture we will be returning and shopping with Janet. She’s great!
Janet was very helpful today in our purchase of a recliner!
Ashley store in Pottstown Sale lady Janet was a big help and everyone was very nice and friendly will go there again
Hector was great help and answered all of our questions! Had some help from other employees as well and everyone was very friendly.
Lynda was very personable and friendly. She made our experience fast and easy.
Lynda was great and very pleasant
“I had an amazing experience with Hector! The customer service was top-notch, and the products what we purchased exceeded my expectations. I highly recommend them to anyone looking for quality products and excellent service!
I am a local resident. The person who answered the phone is an egomaniac. I was asking question using credit for purchase. She didn’t answer the question and doesn’t want to help further. She hung up on me. May be she was having a bad day but that is not an excuse for customer service.
Hector was very helpful in finding us a recliner for my husband. He was very knowledgeable with every question we had.
Hector was a great help.
Janet at Ashley Furniture was super attentive and extremely helpful and friendly as always. I love how well she works with us everytime and will definitely be happy to work with her again
Ashley furniture staff made it easy to make a decision on getting a new sofa!! Informative, helpful and very professional! Will definitely recommend people to this store…
Sales associate, Janet was wonderful to work with! She gave us great advice on a living room set, and some other articles that we purchased. Very professional, knowledgeable, went the extra mile. She is a great credit to the Pottstown store.
Janet was very friendly and helpful. Our experience was pleasant and enjoyable. We will definitely be back! Beth and Ray
Hector was very helpful and friendly! Got my parent's two new recliners.
Good deals but their Customer Service is horrific! Took almost 5 weeks just to get a technician scheduled to come fix their recliner and then their systems crashed ??? so we have to start from scratch!??! Never buying here again
Janet was a huge help when helping us find the right furniture for my office. She was flexible in helping us find a few exceptional pieces that would be delivered on time!
I had a great experience getting a new couch. Lynda was very professional and easy to work with. Not pushy just helpful.
Hector was the best salesman he remembered everything we were looking for and was so patient and kind with our family and so helpful helping us find exactly what we were looking for
Janet was amazing. When I checked out Tina was the best!
We had an amazing experience at Ashley furniture and Lynda was so personable and kind helping us with our purchase. It was very quick and easy and we're so appreciative of it.
Janet was so helpful with picking out a dog friendly sofa! Hooked us up with a great deal!
Lynda was amazing! She made our shopping experience so much less stressful. We will definitely come back to her for future purchases! Thank you!!
Hector made the experience easy and comfortable. We’re excited for our new sofa! Thanks
We purchased a great sofa from the associate Hector. He was so amazing and helpful to us. No pressure in buying and didn't chase us around the store. Hector was amazing from the Pottstown Pa store. Ask for Hector and he will help you tremendously!
Janet was absolutely amazing. She showed me items that were in my price range, walked me around the store and made sure I was comfortable with what I was purchasing. If you’re in the area, see Janet!
Matthew H was very personable and a fantastic help today at the Pottstown Ashley ! He had us lay down on only 1 other mattress until he found us the one that we love ! We also purchased the adjustable base and the protection plan ! We were able to finance the whole purchase with low monthly payments. I will definitely return to this location for future purchases.
Hector was great to help us find what we were looking for! In stock and fast delivery!
Janet was very noticeable on the adjustable base that I've brought today
Linda was a great help to us! Great service!
Hector was great. He was friendly. Hector answered all questions and concerns.
She showed me everything I needed to see. I wasn’t even plan on buying anything today. Megan Bennett was Great. I made my purchase
It was great! Greeted upon arrival and was told immediately about the sales and promotions. Was very polite and friendly!
Janet was very helpful in our shopping experience.
Lynda was incredibly helpful, and knowledgeable. She let us browse around by ourselves, but was available when we had questions. It didn’t take long to pick out our furniture. She was a delight, be sure to ask for Lynda when you go! You will not be disappointed!
Janet gave us excellent customer service twice! We purchased dining.
Janet was super helpful in helping us find our couch. Janet was personable and even went out of her way to contact me after I left to let me know the piece we ended up purchasing (that we thought was discontinued) ended up being available. We’ve purchased many pieces from Ashley over the years and have always had a great experience! Thanks Janet!
Matthew was friendly and accommodating.
Lynda was great… Very patience and knowledgeable. Answered every question that I need assistance with.
Janet sold me a wonderful TV stand for my father He's going to be very happy with it ...thank you Janet your great 👍🏾👍🏾
Janet was awesome! Helped us get a perfect kitchen table and the process was easy and simple.
Tina was amazing and very helpful throughout my entire transaction with her. I can tell she’s a great asset to the Ashley/Synchrony team!
We had a great experience purchasing our chair with Hector!
Our experience at Ashley’s was great! Hector did well introducing himself when we walked in and gave us space to look around. He helped with a measuring tape and supported us when it was time to check out. He was so helpful with questions and encouraged us about our purchase. The other staff were also very knowledgeable and helpful!
We love Tina she’s so helpful!!
Hector, Tiffany and Tina were great to work with. Very helpful and friendly
Hector was especially helpful! Thank you for your assistance!
Hector was so nice and gave us so many options for things we were looking for!
Hector was a great customer service employee! Come to this location for help !!!
Great experience with Janet! Thank you!
Tina D and Matt H were great! Very helpful, great customer service
Find matt. He could sell an ice maker to a eskimo!
Hector was amazing in helping me to finalize my purchase!! I’m very satisfied customer!!
I bought a beautiful recliner from Ashley store. Lynda was great to work with. Very friendly and professional. I would go back if I need any more furniture.
Janet did a great job helping us! Would highly recommend her to others.
Janet was a great help today purchasing our dining and bedroom sets
Matt and the team at Ashley’s were all a great help with their Presidents Day Sale. It all started with Matt greeting me at the door and pointing us to the list of option on the sales floor!!
Lynda was very personable and made our experience fast and easy
Hector is a fantastic sales person, low pressure and very helpful. We had a great experience at Ashley furniture.
Absolutely love Ashley furniture! This has been our second experience here and Lynda was so very helpful and wonderful to work with. Will definitely be back again!! Thank you Lynda 😃
Xavier was great to deal with! Very professional and courteous!
Hector killed it for us! He’s great!
Xavier was so very patient and helpful through our lengthy decision process! Can’t wait for the new furniture!
Hector and Amanda helped me find a good endtable and worked with me on price at Pottstown store
Great service. Excellent staff.
It was great. The sales person Matt was great. He created us as soon as we walked in the door and helped us find our couch. I was a bit sceptic of buying a couch in the store because the prices where better online but they price matched which was awesome
Lynda was extremely helpful and knowledgeable! She greeted us the second we walked into the store and was able to help us select the perfect pieces for our new home. 10/10 experience at the Pottstown Ashley’s furniture location! Thanks again, Lynda!!
It was a pleasure working with Xavier in the Ashley Pottstown showroom. We found the ideal animal friendly couch that matches our living room perfectly. Looking forward to years of comfort to come.
Hector was very knowledgeable and helpful, and even though we didn't buy anything, he still worked out deals and when we are ready to purchase we will ask for him.
Hector did a fantastic job helping me out, definitely recommend him if you're unsure about anything.
Janet was of great help to us in finding a mattress for our son! She was very attentive and knowledgeable, and helped us find a great deal! Super friendly, too! Will definitely ask for her next time!
Janet was great! Very helpful, and made the process simple and smooth.
Matt was exceptional.
Janet was very nice and answered all of our questions politely. We also got a good price on the couch from the manager Tiffany. Everyone was overall really nice.
Janet Flack was wonderful to work with. Very friendly and knowledgeable. I will definitely use her in the future.
Literally the worst service I’ve ever received and everyone is so rude and condescending. About two months ago we bought a couch from this store – the buying of it was fine, that’s not what I’m here to complain about. The couch was on backorder so it took us about 11 weeks to get it, which is not a big deal. We waited until we got a call and they told us the date and the time frame (12-4). My boyfriend took a half day to be home by 11:30. He works a job where he is unable to be on the phone. Well, day of, he gets out of work at 11. Apparently, without telling us, they changed the time frame to 11-3. They had gotten there at 1030, waited until exactly 11, and then left. We called day of, confused, and were told that they should’ve let us know the time frame changed. We called multiple times and they said they might be able to get it delivered that day, but we weren’t. We had to schedule it another two weeks out. We asked for some kind of compensation, and multiple people have said that we would likely be able to, they just had to get it approved from the higher ups. They told us repeatedly that the manager was assisting someone else and would “call us back.” And they never did. Well… a month goes by, no communication. About a week ago, we decide to try again. Told that the manager was busy, would call us back. Tried 3 more times over a week (all being told the same thing, we would get called back) and finally, today, got in contact with a manager. She told us that it’s policy that the time could change, that she could send us the policy we signed if we wanted, lmao. My problem is — if we had KNOWN that this was subject to change, my boyfriend would’ve just taken the day off!! No one TOLD US that! Not everyone has the money to be able to take a day off to wait for a couch that could come at any time of the day! And she kept saying “we can’t give you a refund because your couch came early.” it’s not even ABOUT the couch coming early at this point, it’s about the horrible customer service we have received from every single employee at this company. And she also said that we have been told a “dozen times” that we were unable to get a refund, oh yeah ?? Why tf would i still be wasting my time then? I would’ve accepted that a month ago if that were the case, the last manager I had talked to from that building told us that they sent it from approval from the higher ups, and we were calling for an update on THAT. not to waste my time being told, once again, that we should’ve spent the whole day at home twiddling our thumbs for this couch. Annoyed. No one gives a crap at this company so I’m ranting on here. I love this couch but rather be sitting on the floor. Byeee
when i went to ashley’s i loved my helper hector. he was so amazing and was so sweet to me and my family. we had just come from raymour and flanigan and they so rude to my family so it was great to get treated well at ashley’s.
Hector is great salesperson. Very helpful!
Linda was great, very personable and helpful.
Janet was very helpful and told us we were just in time for a 30% sale that we were completely unaware of! She gave us plenty of time to look around and was very quick to answer all our questions! Wonderful experience.
Store has a wide variety of great options for couches.
Hector was fantastic and attentive in his service. We are excited with our choice, thanks to him!
Janet was amazing to work with! Never any pressure, super pleasant and knowledgeable! Everyone made the buying process easy and quick! We will be returning and asking to work with Janet again!
Hector was awsome!!! Thanks again buddy.
Lynda was awesome. Not pushy and very patient. Even when our children were running around the store. She went over everything with us multiple times and was willing to run numbers and take measurements on multiple items to make sure they would work for us. We had a great experience.
Xavier is always very helpful, and knowledgeable about all the products. Make sure to ask for him when you go!
Great experience working with Janet and Tiffany buying new furniture. Would highly recommend!!
Hector helped me out!! He has good taste in furniture and got what I wanted spot on. Returning customer!
Janet Flack was definitely such a big help with buying a couch! Let alone it being my first couch, she walked me through the process and was very patient with my decisions!
Janet helped us out, she was great!
Xavier was very kind, knowledgable and just a sweet young man. Love how he treated us.
We had a very pleasant experience shopping for a new sofa at Ashley. Our sales associate, Xavier, helped us find exactly what we were looking for. He provided answers to any questions we had after we shopped around the showroom.
Wonderful people, Tanielle was a great help.
Tina D is awesome!
Xavier was very nice and knowledgeable. He made the experience buying our sofa and recliner very easy and fast. I would highly recommend him for your future purchases!
Horrible Service!!!! It's amazing that when you are purchasing an item, you receive great customer service but when you have a problem, EVERYONE that I have had to deal with has been absolutely horrible. So the associates that work there are choosing to behave this way and treat you in a horrible manner. Purchased furniture on November 10th and as of today 1.2.24 still waiting on my 100.00 refund. My 70-year-old mother has visited this location 6 times for a status and still nothing. And Jessica from customer service is just as bad. PLEASE CONCERN SHOPPING SOMEWHERE ELSE!!!
Another good experience at Ashley Pottstown. Hector was awesome. He is very friendly and personable. The manager on duty was knowledgeable, customer service oriented, and accommodating. I appreciate all of the staff at Ashley especially Tiffany her performance is always stellar.
I had a pleasurable experience at the Ashley Store. Every staff member that I encountered displayed excellent customer service. Kim the manager was very knowledgeable about Ashley products and services and she was extremely accommodating.
It was a pleasure working with Janet
Very helpful.
Lynda was great to work with and very helpful finding our next couch!
Xavier made our experience quick and easy. Be seeing him again.
Hector was enthusiastic, friendly, and knowledgeable. Was able to get us in and out and walked us through the sale with a great product!
Lynda and Lina were the best
Janet was a lovely help and she kept trying until I was okay with the final price which I truly appreciate! If it wasn’t for her I wouldn’t have bought the couch today! * update the couch finally arrived* Everything was okay until delivery! I had paid for premium delivery and we ran into a problem where the couch couldn’t fix. So I had to pay an extra fee for a third party company to put it inside my house. On top of that I didn’t even receive premium delivery because my couch was left outside my door. I tried to get a refund since I didn’t receive the service, but the manager said they can only do a “review” and I wouldn’t receive any form of payment. I am disappointed and will NEVER EVERRR BUY A COUCH FROM YOUR COMPANY AGAIN!!! ZERO STARS***
Great service and support from Janet Flack. She helped us with a difficult configuration. I can't wait to get our beautiful furniture. We will use it for a few years here and it will move nicely to our future home.
Hector was so helpful in all the right ways. He gave us time and space to work through the decision and gave us the answers when we needed them.
Hector and Amanda really help us out on a beautiful set and mattress
Purchased a very nice piece of office furniture before the Christmas holiday. Special thank you to Lynda who was our rep - she was kind and knowledgeable, knew where everything was on the floor, and she really worked with us to pick out the best option for our needs. Will be coming back for additional pieces as we have a need.
Janet and Amanda helped us find exactly what we were looking for excellent customer service!
Janet was very helpful!
Just got a new recliner and rocker. We worked with the manager, Amanda, and she was so sweet and helpful!
Great customer service! Very helpful!!
Friendly, knowledgeable
Tina D provided Great customer service, skills & friendly & informative!
Thank you Tina D. For all your help! You were awesome.
Have bought many pieces from this store. Just bought some new leather chairs and a mattress and Janet & Amanda were awesome!
Lynda
Lynda was an amazing salesperson. Answered all our questions and made our furniture shopping pleasant.. 😊
Visited the store and had the pleasure of being assisted by Hector, who was not only incredibly nice but also easy to talk to about our preferences. He showcased a wide range of choices, from clearance options to more premium ones. After exploring, we found the perfect carpet to meet our needs. The highlight was the significant discount Hector generously offered, with the support of his manager, Tiffany. Grateful for their assistance, and we look forward to returning for future visits.
Kim was awesome- very knowledgeable and patient - even after we changed our minds. Would purchase again
Tina D was so helpful.
I made a big purchase which took a while to decide. I really appreciated Tiffany and Tina D’s help and will be a returning customer.
Janet was great!
Sales rep was nice and respectful and very easy to work with. Wouldn’t mind buying furniture from there again.
Tanielle was so helpful, patient, courteous, and knowledgeable!
Hector was very pleasant and made our “dreaded” experience of buying new furniture less painful.
Kim from pottstown store is the best sales woman ever. Didn't bother us or pressure us to buy. Very kind and helping couldn't of asked for anything more, super happy
Ms. Tina and Ms. Tiffany noted with excellent customer's relationships. They are amazing 👏
Friendly saleswoman (Lynda), great customer service, very knowledgeable and helpful! Ordered a new couch a month ago. We were undecided on a kitchen table and Lynda reached out and now we have a new dining table on the way.
JANET WAS VERY PATIENT, and informative in finding my table.
We’ve purchased many pieces from this location and it’s always a positive, painless and quick process. Janet was an absolute pleasure to work with and we will certainly be asking for her again in the future.
Janet was wonderful to work with. Highly recommend.
Tanielle was very helpful and kind!
Kim is fantastic! Led us through understanding and guiding us on making the right decision on our new sectional. She was very warm and friendly! Thank you, Kim.
Tanielle was so great at helping get us set up at check out. She was so friendly and explained everything.
Janet was great help, she was patient and understanding as we picked out bedroom furniture. She walked us all the way through and answered all the questions we had.
Hector was super easy to work with and the process was quick and easy
Tanielle was wonderful!
Amanda was amazing with the process, she was patient and understanding with all our demands. She was super professional. Thanks Amanda for all your help.
The girl who help us bame lynda are very helpful
Janet was awesome with helping us today!!!
Hector and Tanielle were helpful and efficient. Looking forward to my recliner delivery!
Tanielle was very helpful
Lynda was great in assisting us with our sofa chaise!
Amazing work so happy tanielle helped me
Xavier was very helpful! Picking out a couch was fast and easy.
Janet and Tina D were great to work with!
I had a great experience with Lynda and Tina d. They were both very helpful
TINA D has been excellent In helping us choose the right product. Thank You
Tina and Linda, thank you for providing excellent customer service today! Excited to receive my new guest room furniture.
Friendly, easy, great price and service. Tanielle is great in customer service.
Thank you Lynda and Tiffany for helping us find everything we wanted and going above and beyond.
Lynda was awesome! Thank you for your help on both of our visits.
Janet was extremely helpful on our visit. She was very knowledgeable and a delight
Janet was so helpful and gave us some great ideas!
Linda was awesome, knowledgeable and friendly.
Loving my new sofa and swivel chair I purchased from Ashley! Great quality at a great price. Janet Flack, the Specialist who assisted me with both purchases, was genuinely friendly and professional. She was very helpful with her suggestions and let me look around the store without shadowing me. Highly recommend this store...and ask for Janet!
I went into the store not wanting to be pressured by a salesperson. I wound up working with Janet and she was very helpful and patient. A pleasure to work with.
I was looking for a picture to go above my bed. When I walked into the store I was greeted right away by Janet, who was very helpful. Overall, the experience was very positive, and I would go back again to shop Ashley Furniture.
Xavier was very helpful with helping us purchase our furniture at the Pottstown store
Xavier was great and the store had an excellent selection!
Xavier was awesome! He went above and beyond to make sure I was happy with my furniture choice!
Amanda was awesome! She made our buying experience enjoyable and pleasant. She was also extremely helpful with our two kids. Thank you Amanda!
Tanielle was wonderful to work with.
Xavier was great he was polite and helped answer our questions. He gave our kids balloons and had get interpersonal skills
Lina was very helpful and efficient!
Tanielle was a great help!
Janet was very helpful. Recommended highly
Tanielle was great and provided excellent service.
Tina had excellent customer service thank you Tina for helping me close the deal! Thank you Janet for being patient and hanging in there and helping me pick out my new living room set ❤️
Janet was very helpful and friendly!
Janet was really helpful with buying a kitchen table. She made the process easy and was knowledgeable. Highly recommend if you are in the area.
Janet was very pleasant in helping me find what I needed. She also was excellent in helping with good pricing I really appreciate her.
Tina was so kind and informative! Our whole experience at Ashley furniture was so pleasant.
We had a great experience with Janet! She helped us find the perfect couch and made the process a breeze! We’ll be back!
Janet was lovely and very helpful finding the perfect piece for my salon
Janet did a wonderful job answering our questions & letting us look around. She has a great sense of humor.
Jen was so was kind & helpful!
Great service and very helpful
Tanielle was So helpful and friendly. Great experience!
Kim was great!
Lydia was great
Great customer experience. Thank you Janet Flack
Janet was beyond helpful! By far one of the best experiences while shopping for furniture. Will be back for any further furniture/decor needs!
Janet is excellence! A true asset to your sales floor!
We had a lovely experience with Amanda Valente at Ashley in Pottstown PA! We are super happy with our purchases, and the discounts she worked out for us! It was a low pressure sales experience, so she was there if needed, but didn't hound us. Amazing experience, super happy, will be back for future needs!!
Tanielle was awesome, made my check out experience great and informative.
Great experience - no pressure.
Xavier did a fantastic job of walking me through options and helping me find the dining set I needed.
Sales Associate Janet was awesome!!
My husband and I bought furniture at Ashley's in Pottstown and Tiffany was our sales rep. We had an amazing experience. Tiffany helped us find exactly what we both were looking for and was extremely patient with all of our questions and looking through different sets. Our shopping & purchasing experience was enjoyable. Highly recommend!
Great service - thank you Janet!!
Xavier was wonderful. Extremely helpful and patient.
Janet was very helpful and knowledgeable. Very attentive to our needs. Everyone was very pleasant and friendly.
Janet was amazing. She helped me make the toughest decisions in my life… what couch I wanted lol. She was great very efficient very quick. I’m satisfied with the decision I made and looking forward to coming back for the rest of the items.
Linda was great helping me choose my living room furniture… thank you sooo much
Xavier was very helpful in find the right couch for our new house. Would highly recommend working with him. He is very patient and knows the Ashley catalog in his head.
Janet is great!! Very accommodating and a joy to work with!!!
Great store and service from Janet and Tiffany.
Awesome service at Ashley Homestore! Lynda was such great help!! I’ll definitely be back.
Buying at Ashley today was our best experience. We found exactly what we Wanted and were able to get a good deal. We were in and out like with no delays. Janet was a Great sales person. She was very helpful and made the buying experience pleasant.
Xavier is professional and courteous. He is very helpful and knowledgeable with the products in the store. He made the process seamless and easy. We bought a really nice couch and Xavier was able to beat the price of the competitors. If you’re in the market for new household furniture, go see Xavier at Ashley. You’ll be in good hands!
Our experience at this store was great. We have been looking for a sectional for a while and Xavier helped us find an option that me and my wife loved. Everyone at the store was also super friendly as well which made the experience even greater. We are incredibly pleased so far.
Janet was a great help!
Janet was a tremendous help with my furniture selection & pricing discounts!
Kim and Tiffany are amazing! We went in over the summer and met them both. Kim was our sales associate who showed us the entire store. Then Tiffany (the manager) worked on getting us the best price. We bought two different rooms at separate times and each time was great working with them. The store is clean and orderly and there is a great selection. Would highly recommend to everyone and ask for Kim or Tiffany!!
Great customer service! Lynda was very helpful and did not pressure us! Explained different options to us. Highly recommend!
Purchase was very nice. Lynda worked with us and gave us a discount for being repeat customers. She was helpful in answering all of our question too. We came back and Kim was wonderful and helped us with a great deal and quick delivery.
Janet was pure pleasure to work with on the purchase of our new living room! I would highly recommend stopping in and talking with Janet for whatever room you’re needing to furnish!!
The people at Ashley Furniture in Pottstown were extremely helpful and very nice. I couldn’t have asked for a better more pleasant experience. A special thanks to Xavier and Tiffany for all their support and patience. You guys are the best!
Janet was attentive and informative and very friendly. She answered all our questions and made helpful suggestions
My husband and I recently purchased furniture from the Ashley Home Store in Pottstown. Both our salesperson Janet and Tina who did our paperwork were very friendly, knowledgeable, and helpful making this a pleasant experience.
Kim was excellent, made the experience very easy. We were able to get what we wanted and she made sure the price we were aiming for was met. Thank you Kim for it possible!
Ray was a pleasure to work with No pressure and good sense of humor. Selection was adequate
Wonderful customer service and a terrific sales team. Janet really took care of us the numerous times we visited the showroom. She was patient and knowledgeable.
Kim (Salesperson) greeted us as we entered the store, as we “just browsed” the store and found some items we had to have - Kim immediately helped us. She also helped us with some items we found online. Everyone was friendly and helpful, definitely a location we’ll be visiting frequently.
Our sales person Janet Flack was wonderful. The store was nice and clean and neat.
In store experience with Amanda was a good one. Unfortunately, we slowly discovered over the week after the furniture was delivered that 3 pieces of the 7 piece sectional we purchased were damaged. One of the power recliner mechanisms was bent, causing metal to catch on metal when an adult sat in it and reclined. The frames of both armless chairs were broken in ways that were not immediately obvious; one so badly that the entire back of the chair collapsed when someone sat in it. It appears the back supports were cracked just enough to stay in place until someone leaned into the chair back. Dealing with customer support has been a drawn out nightmare. Furniture Doctor was able to repair the recliner with replacement parts that were shipped. They recommended replacement of the armless chairs, but 7 business days out, we are still waiting for a response from Ashley.
Janet, was so pleasant to work with! Was able to offer a deal better than we expected and ended up leaving with 3 items!
Amazing, helpful and knowledgeable staff. Tiffany is incredibly efficient manager .. Amanda & Tina fabulous team members. I’m very particular about customer service as I spent years in retail. They surpassed ! Lastly pricing/ selection is on point.
Lynda was great in helping us selecting our new furniture piece! We came in on Saturday to look and were back on Sunday to make the purchase. Will update once everything is delivered!
Super helpful, thank you Lynda!
Janet was very respectful of us wanting to browse on our own at first and then was very attentive when we needed help purchasing a new sectional sofa. Great service overall.
Lynda was very helpful and friendly. Not pushy or overbearing. She answered all the questions my wife asked
Kim was beyond an ABSOLUTE DELITE!!! My boyfriend and I just bought our first home together and went into the store in Pottstown on the Saturday night before Labor Day. We walked in and we’re immediately greeted by the lost friendly and caring sales associate either of us have encountered in a long time. Her name was Kim and she was so incredibly beyond helpful that I can’t even put it into words! Kim was amazing and helped guide us through pretty much the entire store to help us fine the exact perfect furniture for our first home together. Needless to say, if you need furniture at a great price with even better customer service- which trust me, is INCREDIBLY HARD TO FIND NOWADAYS- GO to Ashley in Pottstown! Ask for Kim and she’ll help you and find you EXACTLY what you need and want!
Shopping at Ashley Furniture for the first time was an amazing and easy experience. Janet was super helpful and allowed us to explore the store as we needed. She provided us the information we needed on making our decision on a sofa set. Tiffany also did an amazing job with the financing and giving us a great deal. I would definitely recommend this location. Staff was very professional.
Janet was very professional and helpful helping us pick and decide on a couch. Also Tiffany helped with finding affordable pricing. Both were very helpful and we couldn't be more happy with their help and care. Thank you very much!
Janet helped us find the perfect sofa to fit our family needs
Miss kim was so helpful and knowledgeable. Her expertise helped me out , I would recommend her to everyone.
Kim was a great sales woman! She answered all of our questions and was very helpful in helping us pick a bed that would be perfect for our needs.
Janet & Tiffany
Janet was so helpful through the whole process! Great experience all around
Kim was a huge help! Great service and awesome pricing.
I had a great experience with Xavier over the Labor Day weekend. I was in a terrible rush to furnish a new apartment for a family member, and he was courteous and polite and very helpful. It’s very likely I’ll be back to order from Ashley again, and I will try to time it with his schedule! He was truly kind and understanding of my situation.
Linda was very helpful! Very kind and not pushy at all!
Had a great shopping experience. Our associate Kim was extremely helpful and friendly. Kim helped us get the pieces we needed at the price we wanted!!!! We will be back!
Store is clean, comfortable and nicely laid out and staff is awesome. We were immediately greeted and assisted by Amanda who is super friendly, knowledgeable and helpful! Very pleased with the level of service she provided for us.
We came in looking for a new couch and Amanda did a great job assisting us on choosing a new one. Great customer service!!
We found something better than what we thought we wanted at Ashley Furniture in Upland Square. Kim the sales associate was super helpful and listened to what we were looking for. She was very professional and friendly and communicated all the information we needed as we looked at all the choices. Highly recommend visiting this store.
Xavier helped us buy our new couch and was very helpful
Janet was amazing ! Very knowledgeable and even helped with her opinion for the aesthetic of our new home .
Janet was amazing and so was Tiffany! Thank you.
Lynda was very personable and helpful. She helped us get what we needed without pressuring us to buy more than we needed. I would definitely come back.
Our sales manager was Amanda. She was fantastic. Very knowledgeable of the product and very helpful with helping use put pieces together.
Janet was excellent!
Xavier provided a great experience when we visited Ashley’s. He was knowledgeable about the products and catered to our needs and answered any questions we had. Overall, we were very happy with the service and decided to purchase multiple items! Great Ashley’s team! Thank you for your assistance Xavier!
Janet was very helpful - thanks!
My family and I came in just to look around and were promptly assisted by Kim who was very knowledgeable, friendly, patient, and was able to find us the perfect sectional. We appreciated our experience so much and will absolutely come back to shop with Kim again.
It was a pleasure to work this out with Lynda very good costumer service I’ll definitely recommend Ashley furniture in Pottstown. Carmen T
Went in for two dining room chairs, left with a whole bedroom set instead lol. Had a great experience here with the whole staff but Kim especially! Her knowledge was great and customer service was awesome! Appreciate the great service from everyone there, we’ll be back! Thank you Ms Kim n the rest of ladies
Xavier made the sales process seamless and easy. He explained everything and answered all of my questions without hesitation.
Always a pleasure visiting the store in Upland Square (Pottstown PA). Kim Majors is so knowledgeable and helpful. Regardless of what I’m searching for, she shows patience and care and always helps me find just what I need. I will continue to be a repeat customer!
Janet was the best sales rep!! I was greeted at the front door and was shown what I wanted! It was a very pleasant experience and at a great price. Thanks,Tiffany !
Xavier was a pleasure to work with and was so helpful and friendly
Lynda was very patient, helpful and informative!
The entire staff was very friendly. Kim helped gather prices together for the couch I purchased and was very helpful in getting the payment plan setup.
Janet Flack was absolutely amazing, patient, and knowledgeable as I picked out a large number of pieces. Tiffany is an incredible store manager who gives great pricing. And Tina is so pleasant even at the end of the evening. Highly recommend.
I went in to Ashley Furniture store in Pottstown. The store is laid out very nice and the sales people seemed very professional. As I was looking around salesperson by the name of Janet help me out. She was not at all pushy but rather informative. I ended up buying a loveseat there and I thought I got a real good deal for a real good product. I was happy when I left.
We LOVE KIM! We came back 3 different times before deciding on which furniture to go with. She dealt with my mother, my mother in law, and my very pregnant self. Finally, late at 8pm on a Wednesday we landed on a decision. I highly recommend asking for Kim. She’s honest, kind, and just an overall gem. We’ll be back!
Lynda at the Pottstown store was incredibly friendly & helpful. I will definitely be a return customer!
Janet was great and super helpful!
Wow this unbelievable! I never thought I can make real money from Forex trading. I thought everyone on the platform were just scammers who have no human feelings . I got scammed a few times. Please be careful while investing I know there are real managers and I have met one. Mrs. Catherine Morgan is a real and legit manager who will do anything just to make you get your profits after your trade duration . She has done that for me, now I don't have to worry about cashing out my profits . She will put a smile on my face once again, you can contact her via Email: catherinemorgan0387@gmail.com WhatsApp: +12703808824
Janet was Amazing helping my sister and I to find a good quality mattress and bed frame. Thank you so much.
Janet was an awesome representative , she has great energy and got us a great deal!! She is awesome and provided amazing customer service. Jermaine was nice too , he's great at measuring.
Lynda was awesome! We got a nice deal and awesome service
My husband and I had the pleasure of shopping with the assistance of Xavier at Ashley Furniture. He was very helpful without being intrusive.
Tiffany was a great help. She listened to my needs and wants. She gave me many options. I’m happy with my final choice and the sale price she was able to get for me.
Lynda was great took time to explain everything with out pressuring
Kim in the Pottstown store was a wonderful person to work with - patient, kind, and welcoming. I would happily come do any more furniture shopping here with her.
The entire team is great! We had to return our couch and they took it back no problem. We were easily able to find a new product and have it delivered. Amanda rocks!
Kim was great! She was super helpful and patient while we made sure the our sectional will be able to fit in our living room, I am super excited to be able to sleep and hang out on my super comfortable couch! We purchase the bardarson sectional!
We had Kim, she was so sweet and nice. Helped us with everything we needed! Absolutely loved her. Would come back for most stuff.
Xavier was EXCELLENT. Seriously. We came from *another* store and had a rough experience being hounded and followed around. Xavier felt like shopping with a no pressure, knowledgeable friend, and helped us make a really big purchase for our first home. Will definitely be back for future needs!
Janet was great! She got us a great deal on recliners!
Lynda was amazing!! She was very patient and helped greatly.
Great customer service our sales lady Lynda helped us out with everything! Definitely recommend coming here
Xavier was very friendly and knowledgeable and helped us with making a final decision based on our needs. We would definitely recommend Xavier!
Kim was sensational. She answered all of our questions and was extremely knowledgeable about the products. I would recommend Kim and Ashley Store to anyone looking for furniture.
Lynda was very helpful, we bought a new furniture set.
Bought a outdoor set from Xavier and he was super helpful getting us all the info we needed and the best price possible. I recommend if your going here to ask for him!!
Had a great experience with Janet. She was helpful and patient as we made a decision on a big purchase
Thank you Kim for a wonderful experience. We wish all sales associates were like you. You were so knowledgeable, kind and genuine. We would also like to thank Amanda who was also wonderful and made our ordering process a breeze.
What a great experience! Xavier was very friendly, helpful, and knowledgeable. He helped us find exactly what we needed and in record time! This was our best furniture buying experience ever! We will definitely be back!
Janet was so patient and helpful. We got just we needed. Thanks Janet!
Service was incredible! Janet was available to answer all of our questions whenever we had them. Pricing was great and process went quickly and smoothly!
Xavier was great!
Great service by Janet !!!
Janet Flack was fantastic! Great store and helpful staff!
Couldn’t be happier with my experience at this location. Xavier was so helpful, kind, and patient. He worked very hard to make sure my purchase was smooth & exactly what I wanted. He went above and beyond to show my husband other items they have online as well. Definitely will be back in the future for more pieces.
Amanda was fantastic! As first time home buyers she answered all the questions we had and made us comfortable throughout the process. Love the ability to finance with no interest, and the protection plan. Highly recommend!
Amanda was excellent! She got the price below what we expected. She was incredibly friendly and provided quick service.
Professional and helpful. Super patient with us LINDA was great
Great sales rep and friendly staff. I will definitely be coming back
Imani you're a rockstar! Thank you so much again for assisting us with our purchase.
Lynda was outstanding and extremely helpful
Janet was personable and very helpful while picking out our couches!
Kim was great,thank you.
Kim was an amazing help, very friendly and asked questions to get to know us. Tiffany is the manager who assisted us in making sure we got our perfect living room set today! Thank you!!
Great experience dealing with Janet, sales person. She attempted to satisfy my need for a recliner to be delivered ASAP by searching multiple sources. I was able to be satisfied but with a higher end solution ($) than I wanted but the need required. Delivery service was excellent with notification the prior day and arrived early. .
Told us they would wrap our old mattress and then said they couldn’t day before delivery. Should have gone to a real mattress store. 30% restocking fee and they haven’t delivered yet and it was in stock. Have to find a way to do this or I lose 30%. Will make sure everyone knows stay away from Ashley’s
Delivery is SO bad. They initially gave us a date, and then *whoops lol we forgot to ACTUALLY schedule it.* We've been sitting here for well over an hour past our delivery window. Called the absolute WORST customer service people at the number they provided. There's still 3-4 more stops. Can they give me a time estimate? Nope! Will I be sitting here til midnight? Possibly. Glad I had to cancel my plans for a mediocre couch and paid for delivery that is an absolute joke.Update: the truck is no broken and it may or may not be delivered sometime in the near future. That delivery fee is sounding more and more like fraud to me!
Janet was very pleasant and helpful. Would buy from her anytime. Tiffany went out of her way to solve my problem and worked very hard as did Jenn
Kim was amazing. Showed us everything and made our time here extremely pleasant. We're definitely buying and recommending her to others.
Amazing shopping experience. Janet was great at answering all our questions. Very knowledgeable!
Great service! I'm very happy with my purchase.
Wonderful experience today with lots of help! We saw Xavier today and he was so kind and helpful in our search. We purchased today with him, and would highly recommend him and Ashley Furniture to anyone looking!
Amanda was super helpful and patient with our 3 piece couch purchase as my wife and I had different opinions. I highly recommend and asking for Amanda.
Kim was amazing! She was on top of all the numbers & assisted us in getting our first couch for our new home!
Kim was great and got me and my girlfriend a couch for our first house .
She’s a really nice person and very friendly loved the service
My husband and I came into Ashley's furniture looking for a couch but we had very specific measurements. I think we looked at almost every couch in the store. Janet was amazing and very patient with us and helped us measure some couches and how we could make what we liked work. We finally found something we loved! Everyone else at the customer service desks were amazing as well. I would definitely recommend going to Ashley's furniture for any furniture you are looking for.
Xavier was exceptional!! Such a great experience! If you need furniture go see Xavier! You won’t be disappointed!!!
Janet Flack was awesome assisting me with pick out iur new living and kitchen furniture. Came back again the next day with my sister and bought a side table for a bedroom. Everyone at this Ashley store has excellent customer service skills and are very friendly and helpful.
Janet was beyond the best to work with. Very helpful!
I enjoyed my experience with my Sales Rep, Kim. She was very knowledgeable and delightful. Me and my husband could not decide and Kim gave us really good ideas for the space in our bedroom. We would definitely come back to use her services again!
Linda was great!
Tiffany was a great help, informative, personable and great! can’t wait for my furniture to be delivered!
Yikes! The prices online are so much lower. Those poor workers at the store clearly work for a commission, so they try to follow you everywhere. It is very distracting. Will not go back
We were greeted by a pleasant young man, Xavier, and he helped us find the piece we were looking for, and put up with my chattering all through the sale. :-) He was knowledgeable, friendly, and busnesslike. Another good experience at Ashley.
Amanda was great at the Pottstown Ashley store! We loved her personality and the way she talked about the sale!
Kim was amazing. Great experience
Amanda is amazing every time we come in here! She is always so willing to get us the best deal and is extremely patient, kind, and knowledgeable. 10/10!
Amanda was incredible! Helped us pick out the perfect couch! Highly recommend her!
Do not buy anything from this store! I bought a king size bed less than a year ago. From the start we had nothing but trouble. From the delivery where they lost and broke pieces to now. This bed is put together with glue and staples! It fell apart after a few days of sleeping on it. Now the headboard is constantly loose, the boards in the middle holding the mattress are breaking and sagging, so now the bed is on a constant lean. I have tried to contact Ashley’s multiple times but cannot seem to talk to an actual human being. The original store that I have bought it from has been less than helpful and just keeps passing me around and giving me phone numbers that no one picks up. This company is horrible and does not try to fix their problems. They sell poorly made products to high amounts of money. Do yourself a favor and buy furniture form somewhere who has good quality and cares about their products!
Kim and Tiffany were the best. They were friendly, informative and very patient. I will definitely be back.
Kim was absolutely amazing! Answered all our questions and was able to get us the best deals for our new house.
Tiffany was a tremendous help! She was patient with our decision changes and helped use measure and sort out all of the specifics. I highly recommend visiting the Pottstown location for your furniture needs.
We are working with Janet at Ashley Furniture. She was amazing and listened to what we were looking for. She explained everything in detail. Highly recommend Janet!
Tiffany was very helpful during our sectional search. She showed us plenty of options and was patient as we made our decision. The team was great with our toddler during the trip. Thanks!
Tiffany was wonderful to work with. My wife and I found a beautiful table for a great price. She made the experience seamless and easy. Lovely store!
As soon as you walk in you feel like the vultures are waiting to eat you. They should have someone at the door saying, "Welcome to Ashley's, of you need help just ask for an associate, there are plenty around."
Ask for Kim! Knowledgeable, professional, friendly, and patient. Made the buying process painless and fun
Amanda was spectacular with her delivery of information. We left with a living room set we love and an incredible new mattress! All at pricing we could manage. Her professionalism was refreshing. Thank you Amanda for being kind and helpful.
Lynda was super helpful from the moment I entered the store until I checked out. She was convincing in getting me to order my coffee table from the store versus online.
Janet was great. Easy buying experience.
Kim is AMAZING. She helped me find my dream living room set and was so sweet. Least “salesy” person ever. I’ll be coming back to her for every furniture purchase in the future!!
Lynda and Bunny were very helpful and patient with us.
Xavier was so patient with us during our shopping experience, taking the time to answer our hundreds of questions and work with us as we changed our minds. He provided all the important details and was a true professional. Great work!
Janet was very pleasant and knowledgeable. Nothing was an effort to meet my needs and request. Tiffany was also wonderful.
Tiffany helped us greatly with finding our new living room furnitures. She was very professional and an expert with what we wanted and how to make it work within our budget and living room space. We will definitely be back to this store for our future purchases.
It was so nice to work with Kim on picking out my new piece!
Worked with Xavier he was excellent! Quick and easy process
Great Outlet with appealing furniture options. Lynda has been very patient and accommodative to our needs and filling in for ideas for our home. Not possible with out her support. Thank you much Lynda and Ashley
Lynda was so polite and friendly!!!
We bought a sofa, loveseat and end table. The sofa and loveseat were delivered without any concerns. However, the table i purchased had to be picked up at the store to avoid shipping fees. Once I got it home and removed from the box, there were noticeable defects. The store referred me to a customer service number. I was asked if I inspected the boxed end table prior to leaving the door. No, why would I feel the need to do that! The customer service dept then told me I'd have to return the table to a warehouse in Philly for resolution. Why should I have to drive three hours to Philly to return a defective product? Beware, the store wants nothing to do with you once they have your money and customer service police's are anything but customer friendly!
Xavier He was very helpful . Excellent person
We were pleasantly surprised at the inventory and beautiful showroom in Pottstown. Janet ,our sales associate was very helpful when we made our purchase of a sectional. Would not hesitate to shop this store again.
Xavier was wonderful and very helpful in showing me different options to help me decide. He worked with me and had strong attention to detail.
Ashley furniture store was amazing everyone was so friendly and helpful. Lynda helped us out and she was wonderful gave us the best deal! I would recommend this store to others!
Friendly, knowledgeable and helpful staff
Janet was super helpful and got me a great deal.
Great customer service from Ms Kim
Amanda was great, trying to help us find the right sofa set for our home. She spent a good amount of time showing us different sets throughout the store. Unfortunately the set we originally ordered did not come delivered in sections like we thought and would not fit in our door, so we had to cancel the order before delivery. Tiffany Ray and Abby were fantastic at helping us find a new set and process all the necessary paper work to cancel our original order and purchase the new set. Tiffany found us a set we had not originally considered and actually liked better than the first set. We left feeling 100% satisfied and confident in our purchase! Thank you!
Don't buy anything from Ashley Furniture Red Flag, the majority of these google reviews are clearly fake. "Regardless of the condition of the item upon delivery. You have a 72 hour window after the purchase date to cancel your item. Otherwise, you will incur a 10% cancelation fee and 30% restocking fee." So, this item could have shown up to my house in literal pieces and I still would have incurred a fee if I wanted to cancel. THIS IS THE ONLY MAJOR BRAND THAT DOES THIS People only write reviews when they are upset or extremely pleased. No other organization will charge you a restocking fee and a surcharge when THEY mess up the order, except Ashley furniture. The terms of service are also absolutely absurd. A 30% restocking fee for returning an item that arrived broken and had missing legs. What are you restocking? The non existing couch? How does this company support their employees with this completely absurd policy? I wonder how many BBB claims this company has against it? Regardless of your arbitrary return windows and in person returns, this item should have been canceled when I called the dispatcher no questions asked. You messed up my delivery, you didn't accommodate a bad situation in any way. There is no ownership of any of the mistakes made by this company. The delivery company was a mess. One of the guys was moving my $1300 sofa while he's on the phone. One of them moved the chaise by himself! That's clearly a two person job. The delivery time was slow beyond comprehension and they only communicate with you the day before delivery. Now they want a 30 percent restocking fee of the original purchase price. ($900 USD) I escalated this and I will continue to drag this company all over the internet for the most predatory purchasing policy I have ever seen. Now I just have to take a random call from their guest services line at a moments notice.
Amanda was amazing, we found the couch of our dreams and she was able to help us afford it!!
From the moment we walked in, Xavier was such an outstanding help! He was pleasant and made our shopping experience not only successful, but fun!
Thank you Tiffany Xavier Kim and Abby for all your help! You guys are amazing and lovely and we enjoyed our many many many visits to your store. Thank you for all your patience with our family and our indecisiveness. We’ll be back again for sure!
Had the absolute best experience at Ashley’s today. Janet took the best care of me, helping me select furniture and ensuring all of my questions were answered. The best customer service I have received in a very long time.
Purchased furniture for family room and two bedrooms. My sales person Lynda and support team were excellent. I'll diffinitly be back for future needs. Regards
Very happy experience with Amanda. Great service and price. Thank you so much.
I wanted to give a big 5 Star review to Xavier and Bunny. Xavier listened to what I needed and found me the right sofa for my silver lab and me.Also to Bunny for going beyond on getting my dlevery scheduled on the day when I needed it to be done.
Was a great help and found exactly what I needed
If I could give zero stars I would. My wife ordered her dream furniture set from the pottstown location... paid for a 5 year warrenty. Less than a month after the set was delivered, we moved to a dream location to help take care of retired farm animals and rescue cats and dogs. We moved 3 weeks after the furniture was delivered, keep in mind, we did not assemble the coffee table and end tables until our move was completed. After assembly, we noticed one of the leg supports was cracked, causing the table to be unstable. We contacted the warrenty center and were told that since we moved, the 1 year warrenty on the tables was null and void?? WHAT??? Knowing we were moving, she paid 3,000.00 for the furniture set she wanted! So now we have a coffee table that is rickety and broken from their faulty manuacturing... I guess people are not supposed to leave their homes in fear of voiding ashley furnitures "warrenty". What kind of FURNITURE store just pawns off their shoddy craftmanship and when the customer simply wants the item they paid for in the condition it was guarenteed to be in.... So here we sit... waiting to see if the 350.00 5 year warrenty she paid for will cover it. I will be updating this once we find out what they will or wont cover. STAY FAR AWAY FROM THIS FURNITURE STORE. I will be letting the many people I know and other small business owners as well that we had recommended to this store, will be getting a call pronto to cancel or take their business elsewhere... I know one of the local businesses was considering a 20 thousand dollar plus furniture order that I know hasnt been completed yet, I have already sent them a text and they were far from impressed... Also, their customer service is rude, unfriendly, my wife was treated so badly I found her in tears after I was feeding and grooming the senior horses on the farm.... terrible.. top to bottom, this company should be ashamed to treat their customers the way we have been treated.
Lynda was very helpful and informative. The store was beautiful and we were given all our options
Amanda was very helpful! She was thorough with our order and genuine in her tone when talking with us.
My Husband and I recently purchased a couch at Ashley furniture and had Janet help us! Everything was made quick and easy! She sat down with us and explained the couch and protection plan! We are so excited for our new couch! :)
Had a great time shopping for our 3pc living room set with Lynda she knew the inventory and was very patient with us and she made sure we got exactly what we wanted looking forward to going there again.
Worst customer service I have ever experienced. The sales woman was wonderful, also assured me if we ordered the wrong size I could call back and cancel. It was even written on my order form with the number to call to cancel. The conversation with the sales woman was that I would be back in when she was working to order the correct size. (We didn’t intend to buy the night we went so I failed to measure, but Kim was awesome!) Jenn refused to permit me to cancel over the phone and said I had to come in. I was several hours away and we had several inches of snow where I was. I had to return from my trip or she was going to charge me a 30% restocking fee. There was no one else I could speak to besides Jenn. And my card was charged twice. Unacceptable customer service. I will never return.
Lynda was very helpful and efficient in helping us find a desk that was right for us!
Janet helped me find the right sofa for the space I needed. She was awesome and so helpful.
Janet was very helpful and great to work with. We purchased a dining room set and are happy with it. Janet was knowledgeable on our few decisions, and got us what we wanted.
Dorian was very friendly and knowledgeable. We had a very nice and quick experience at Ashley Furniture today
Just purchased a new sofa today! The process was seamless and the customer service provided by Xaviar was great.
Dorian at the Pottstown store, was not only excellent, he was patient, and went overboard to accommodate us! Dorian was amazing! Shout out to the nice staff!!
Janet was great, again
Nice store with good customer service
Sales Rep. Janet Flack was very pleasant, attentive and knowledgeable. She help me with all my concerns.. Thank you Janet
Tiffany from the Pottstown location was wonderful! Provided us with a sale better than what we had expected. Highly recommend
My mother and boyfriend and I came to Ashley's in hopes of finding a dresser. Dorian really helped us, he was polite and very knowledgeable of what the store had to offer. He told us about the sale going on so not only did we get the dresser but a sofa as well. I was very happy and impressed with the service. I will definitely shop here again.
Janet was amazing! The first day we just came in to browse, and she offered lots of tips. We came back in this evening to purchase, after measuring, and not only Janet, but the entire team: Tiffany, Amanda, and Jamie ALL showed great professionalism and patience as our order took quite some time. They all stayed beyond closing and thanked US for our patience. We are so pleased with their exceptional service and professionalism and can’t wait to see our new furnishings in our home.
Went in because I had an issue with a bedroom set they delivered, they were very nice about fixing the issue, and Janet even helped me with buying something new!
We came in today to look for a coffee table as well as end tables and had the pleasure of working with Tiffany who was fantastic. She didn't push us, gave us the space the we needed to look around and helped us make the final decision with the perfect pieces. We will definitely be back to see her with more help for furniture.
Tiffany was an absolute pleasure to work with today, she helped us find exactly what we wanted with a touch of love. We look forward to using Tiffany in the future for our home needs.
Lynda she's very nice and we get very good deal ☺️ thanks
Mason was amazing
Tiffany was extremely helpful! Very pleased with all her help and knowledge.
I purchased living room furniture today and Xavier was my salesman. He provided excellent customer service! I would highly recommend you ask for him if you’re looking to furnish your home!
Kirkland Smith was our sales representative. He did a fantastic job at making my experience enjoyable and was very helpful! 10/10!
Great experience with Lynda
Kim was amazing to work with! Everyone was helpful and they even stayed late to finish our transaction. Very happy!!
Excellent Miss Kim.
Recommend the Pottstown store. Dorian, Tiffany and Bunny were all very helpful and extremely pleasant to work with!
Janet was a pleasure to work with! Thank you.
Kim worked extra-hard to fit my unusual size. Got great fitting stuff at the right price.
My man Dorian! Came in and he was nice gave us the whole run down of the bed situation. 100% recommend coming to him. Walk in, ask for Dorian and he’s got you set.
Always trying to upsell
Our visit to this location was excellent! Dorian was amazing and he was a new employee!!! Very impressive, kind, and attentive. We found the perfect dining room set. Thank you also to Tiffany and the great Home Furnishing and Lifestyle Specialists who showed so much kindness and knowledge during our visit. You all are appreciated! Happy Holidays! -Veronica & Jazz
Lynda was great help to us in finding the perfect couch, dining table, and other accessories to our home. Would strongly recommend her.
If I could give it a negative 0 I would. Never buy furniture from Ashley furniture in Pottstown Pennsylvania. If you buy something cheap especially a mattress that you were unable to try they do not return it. So you are stuck with the most uncomfortable sleep you will ever have. I will not recommend Ashley furniture in Pottstown Pennsylvania they are horrible.
Very helpful good prices and Janet was wonderful to work with
Amanda was so friendly and knowledgeable during our couch shopping experience. We're very happy with our purchase.
Tiffany was a wonderful salesperson. She was extremely knowledgeable and friendly and not “overly attentive.” Happy with our experience.
Our salesperson KIRKLAND was very helpful, personable and up front with all aspects of our purchase. A nice experience on a crazy Black Friday!
Janet at Pottstown location was very kind, patient, and helpful.
Xavier was very helpful and a go getter without being pushy and when I asked a question he didn’t know he went and asked . He was friendly and personable. He is an asset to your store.
Janet Flack was fantastic!!! Jen was amazing as well!
Kim M. was a delight to work with. She was professional and helped my son find the perfect recliner.
Janet was excellent. She was very patient with my husband. She gives the best deals you could imagine. I will shop at Ashley's again and ask for her
Wonderful experience at this place, Janet did amazing job. Great experience
My husband and I were helped by Amanda at the Pottstown location and she was fantastic to work with! She was with us every step of the way and helped us find the perfect dining room set and sectional for our new home. Picking out furniture is a long process but she kept us entertained the whole time! Highly recommend seeing her at that location. The showroom was beautiful and clean as well!
Kim was extremely helpful and attentive to what we were looking for in bedroom furniture. There was no pressure and we got a really great deal. Highly recommend working with Kim at Ashley Furniture.
Wife and I got our new living room furniture. I was a fun and easy process.
Xavier was incredibly helpful and made this process as smooth as possible and worked with us on a great deal. Highly recommend!
Kim was great and very friendly!
Xavier was incredibly helpful. Answered all my many questions and was so nice to work with! And we love our new couch for our new home.
Definitely recommend you stop in to the Pottstown location and ask for Tiffany because she was amazing. She definitely took her time and assisted us in looking for our new couch. She was able to take care of all of our questions and concerns. She was super sweet and attentive. So if your not sure on what your looking for, ask for Tiffany and she will surely help you find it.
Xavier was incredibly helpful and made sure we got the best deal possible!
XAVIER SERVICE WAS EXCELLENT! VERY HELPFUL& PATIENT! GAVE US THE TIME TO DISCUSS WHAT WE BOTH WANTED.
Tiffany helped us out and got us the exact bed we were looking for, and set up delivery with no issues. My husband and I were in and out in less than 30 minutes and will have our brand new bed in less than one week delivered, and set up for us! We will definitely be returning for our next living room set!!
The customer service was outstanding!
I was searching for a new sectional and went to a couple furnitures stores until I came to Ashley. Mason immediately offered his help without being pushy. He was attentive and very patient listening to my concerns. In the end, I’m very happy that he helped me found the ideal sectional for my new home.
Got a nice deal for a couch! Recommend talking to Mason!
Xavier and Tiffany were very knowledgeable and helpful. Between the 2 of them they made everything easy and had all of the answers. Also they were fun to work with. They endured our joking around!
Good service and Lynda was very friendly and did great getting us our furniture.
Thank you Kim for a great experience working with our family. Your staff was kind and efficient and pricing was fair. Thanks again! Can't wait to enjoy our new sectional!
Kim Major did an amazing job helping us pick our first sofa! Thank you
Tiffany and Kim are the best! They both helped my wife and I make a good decision for our new sleeper sofa and love seat. Their customer service is top notch!!
Mason was amazing! I am very indecisive and he was so patient with me. Highly recommend
Amanda was awesome 😎
Wonderful people! From selecting my furniture to having it delivered, this place is fantastic!
Kim at Ashley in Pottstown was completely fantastic!! She was extremely kind and helpful when searching for a couch for my first home. I came back to this store after looking at others just for her. She had to leave before my sale was complete and put me in the hands of other wonderful employees at the store. She even called the store to make sure that the color of my couch was written down correctly to ensure I got the right one. Extremely happy with her service!! Wonderful experience
Lynda was very helpful showing me from sofa to another. Lynda measured every sofa , so I knew it would fit at home. Thank you Lynda
Lynda was very friendly and very helpful for a quick easy sale of the bed and frame
Janet was a pleasure to work with. Thank you for your help finding the perfect couch for us!
Janet Flack was great. Not pushy and very sweet.
Very accommodating and helpful service with Kim at Pottstown store.
The service of xavier os very very nice he helped us in all the way
Kim was very helpful and was able to get us exactly what we were looking for at a great price. My wife and I highly recommend this location and will definitely be back in the future.
We went in to look at a couch that we saw online. Unfortunately it wasn't what we wanted. Our sales associate Jordyn listened to what we were looking for. We have a narrow living room so we were somewhat limited to what we can get without it looking too "crowded". She showed us a few others and then pointed us to the PERFECT sofa that was functional and comfortable!! can't wait to get this for the holidays to enjoy quality family time. Thanks Jordyn!
Kim was awesome! Super knowledgeable and helpful, always willing to answer questions and works quick!
Mason was so awesome with helping us and making us feel comfortable with our decision on our bed frame. He provided factual and realistic information. He didn’t try to sell us just anything, he wanted to make sure we had something that fit our budget and our lifestyle! Highly recommend him! Thanks everyone else there too. Team was great.
Very professional! Excellent service. Super friendly! Happy with my purchase experience
Carly was very friendly and knowledgeable.
Linda was great. Very patient and answered all of my questions, because I definitely had a few. Once my husband and I made our decision the purchase was quick. Everyone was great including the manager.
Tiffany was amazing. Super helpful, professional and transparent. My experience was better than anticipated.
Lynda (The Flapper Girl) was awesome. I wanted furniture really quick, she showed me styles that I liked and I was in and out in no time.
Xavier was a great help couldnt ask for anyone better!
Xavier was a great help while picking out our basement sectional. He was very knowledgable on the MANY configuration options on the MANY sofas we looked at and made awesome recommendations based off of our needs. He was patient, attentive, and we ended up making a purchase that day (which we didn't plan to do, but he made it so easy lol)! Thanks for your help!
Amanda was super helpful. She answered all of our questions and helped us pick out a beautiful couch for our new home
Tiffany was absolutely fabulous while picking out a new dresser for my daughters room! Highly recommend!
Had Tiffany as my salesperson in the Pottstown store. She was so great and funny too. Can’t wait for my sofa to be delivered.
Excellent service. Large display area with many, many, many choices. Thanks Amanda for sharing your knowledge with me and helping me find the right living room set for me.
We worked with Kim Major on the purchase of a bedroom suite. She was wonderful to work with! She was very patient and was able to ensure all of our questions and concerns were addressed! We would recommend her to anyone looking to make a furniture purchase! We can’t wait for our furniture to come!!
Tiffany is the best!!!! Ask for her!!!!
Carly Landis was great, not too pushy like a lot of salespeople can be, especially in this store, yet attentive.
Awesome customer service! Xavier was very nice, helpful & very patience lol thank you so much!!
Xavier was truly exceptional, his attention to detail and customer oriented attitude made our visit very enjoyable. He helped us find exactly what we wanted with ease, very professional and friendly. I would give this 6 stars if I could, we will absolutely be returning in the future.
Xavier was great. Very helpful when we needed it. Not over “ Salesy” and left us space to really decide what we wanted. Would definitely go there again.
We went to the Ashley in Pottstown, got exactly what we needed with some great help and ideas from Kim, our salesperson. She was very polite and professional we will definitely be coming here again for our furniture needs!
I am so pleased with my experience at Ashley Furniture. Mason was kind, insightful and courteous. Very knowledgeable and helped us the whole way. Much appreciated. Wonderful service.
Terrible experience with delivery. First they tried to take our sofa that was clearly too large to enter the elevator into our apartment. I asked if he had the measurements of the furniture prior to trying to shove it into the elevator. He said no and then proceeded to shove it into our apartment breaking the exit sign. Then he tried to shove it into the elevator that clearly was to small. After that I let him know that it would probably be best if they just used the staircase. He then said that they will not take any thing up more then 36 stairs. When on our contract says on line 2 section F anything higher than the 3rd floor (which is the floor we live on) Would need to be delivered via elevator. Then it was a back and forth from their manager to the customer service and the store where we purchased it from. We got different answers from each person we spoke to. Then the delivery person stated that he would do it if we paid him directly. Then he quickly changed his mind after we mentioned his offer to one of the customer service reps. I will say that Jackie the manager of this location was by far the most helpful. After about an hour and a half going back and fourth about how to get our sofa into our apartment we gave up and had them just start taking our other products into our home. while we tried to figure out what to do. But then after all that, we received our other item broken! This most likely occurred from the delivery guys using too much force to get things to fit in the elevator because they refused to use the stairs or how it was stored in the truck! ( which was a mess I'm sure others peoples items were damaged in there with their lack of knowledge on hoe to do their job)I'm in shock at how terrible this experience was. We spent 3k on our furniture and this is not the quality we were expecting or paid for. So unhappy with our service and the delivery process that cost us 300 dollars and it non refundable along with the furniture we purchased. We just want our money back after all this trouble also reached out to the BBB. to get our money back after this whole situation. Buyer Be Ware!
Great shopping experience with a huge selection of furniture to chose from. The sales associates were very helpful and a special thanks to Mason Mitchell for helping us get the best deal possible!!
Today I went into look at beds sets and bought instead! I went into the store thinking I’ll look for ten minutes and be out. Instead I was shown all the possible options by Sheldon. Sheldon was my sales consultant and never pressured me to buy, but simply showed me that I had options. I appreciate his help and leading me to make an informed decision. When it came down to making the final decision, the best person to talk to is their General Manager: Mason. Mason was transparent and made the process easy. Never did I feel pressured or treated wrongly. I recommend to see both Sheldon and Mason for anything you may need!
Xavier was awesome! Tiffany was awesome! Mason was awesome! This was my first bedroom furniture purchase. I got exactly what I wanted at a price that makes me feel good. I’ll be able to sleep peacefully with no interest payments! I’m really happy. Thank you!!!
We came in looking for a kitchen table and a living room set, and we found what we were looking for easily. So thankful for the amazing staff especially Sheldon. YOUNG AND HUNGRY!
Very good experience and Sheldon and Mason were very helpful!
Sheldon is knowledgeable and not high presured in his sales manner.
Mason was very helpful with picking out a living room set that was in our budget and worked for our family. Jamie helped tremendously with the paperwork as well. Jermaine was very knowledgeable ad well. We appreciate all the assistance we received tonight and will be loyal customers.
Great customer service, the general Manager Mason was fantastic. Very happy with the service
Xavier provided an awesome service. Great helper !
Cavear is very nice
Xavier, was awesome! He helped us with all our questions. Thank you!
Carly was super helpful, very pleasant and did a great job of helping us find a new sofa and dining room chairs. Would definitely recommend.
Tiffany Ray is AMAZING! She was incredibly knowledgeable, had a fantastic attitude and really understood our needs. She worked with the manager to get us everything we needed in a timely manner. I highly recommend this establishment and TIFFANY specifically 🤩
Me and my family's experience was great, Xaiver was great and really helped us figure out every piece of furniture we were looking at and get the best deal. He's was patient and thorough and all his explanations, I would highly recommend this Ashley's Furniture to anyone.
Xavier was great
I purchased a sofa with chaise lounge back in June 2022 and the in-store experience was very good. However, once I received the furniture (three weeks later), there were some major defects that needed to be addressed and repaired. Over the course of 5 weeks, I received the material for the arm repair and the fiber fill for the understuffed cushions, but I'm still waiting on the other piece of material for the chaise lounge that had glue stains. All in all, I would not return to purchase furniture with this dealer because the communication has been choppy and 5 weeks later, my sofa still isn't close to being repaired. Very disappointed because the staff at the store was wonderful.
Mason is awesome ! Very helpful!
Great experience! Helpful but not pushy like most places.
This review is for the store in Pottstown. Sales person in the store was nice and everything after from furniture delivery to post sale customer service was horrible. I will never buy again from this store. Ashley lied to me about delivery date, did multiple reschedules, furniture delivered had missing parts, some items were missing in the delivery and it continues to be a nightmare to get an update on the status of items not delivered. To top that all despite the extended delay, I was not allowed to cancel the order and was told if I do, there will be a 10% cancellation charge. According to me this is as bad as it gets in terms of furniture buying experience. Stay away from this store to avoid painful furniture delivery and customer service experience.
Tiffany was a gem. Showed me exactly what I was looking for and got me a great deal. Very personable staff in the store!
I am giving one star because my salesperson was pleasant. I had to deal with tight quarters, so size of the sofa was paramount. I measured the couch and went home to remeasure space. Upon return to formally order the couch, they backpeddaled on the previously discussed price. Once that was settled, I ordered it for delivery a week later... great. I measured multiple times, however the measurements did not include the wrapper that came on the couch which was unable to be delivered upon arrival. Although the delivery personnel were also pleasant, there was a major language barrier and they were unable to maneuver the still wrapped couch up the staircase. Believe what you hear about Ashley. I begrudgingly went anyway because we were in need of a sofa. My $250+ mistake for non-refundable delivery fee and 25% restock, lesson learned. Dont make the same mistake, look elsewhere.
Loved this store. A wide variety of furnitures and wonderful staff. Tiffany is a great salesperson. She was very attentive, knowledgeable and patiently helped us finalize our purchase. I'll definitely recommend this store.
We walked into the store and were greeted by Jordyn. Their selection of furniture has vastly improved over the years and we were pleasantly suprised with the showroom (it had been quite a few years since we had been there). Jordyn was a newer salesman but was extremely friendly and helpful in driving our purchase at Ashley today. We were not pressured into anything and our questions were handled immediately. Would definitely consider purchasing here again in the future.
Charles was absolutely wonderful. We walked in looking for a sectional and Charles was knowledgeable and professional. He would check in periodically as my partner and I looked around and we didn’t feel pressured and hovering. I highly recommend this location and Charles specifically! We didn’t find anything that fit what we were looking for that day but we will certainly be back for our other furniture needs!
Horrible!!!
Did not have what was looking for
Cheaply made furniture that they do not stand by whatsoever. A $900 chair Started falling apart within weeks! Can’t wait to see what moves into that space when they finally go under.
AWFUL! Stay away !! They robbed us of money and no furniture !
Can’t fulfill orders. Unless you want to wait a year to get it don’t place your order. If they can’t fulfill the order and you want to cancel then they will charge you 10%. Stay away bc corporate can’t even help you with their individual stores.
The absolute worse service I’ve experience ever!!!! I’m beyond upset, and very disappointed. Do not spend your money at this store. The delivery service is horrible . And not only are they awful ,but when I reached out to the store they did not help me in a timely manner.Firstly, my headboard came damaged, then I had to wait two weeks for a replacement as if I’m at fault for it coming damaged. On top of that, the delivery men damaged a wall in my hall way. And did not complete setting up the bed due to the boards “being sent too long and not having the proper tools to complete the job”. I only wish I would have read the reviews before making this purchase .*update*it would seem as if they sent me a full size bed frame instead of a queen .my mattress and box spring won’t fit .bed frame is too short. A queen bed frame should be 88.5 in length and it’s measuring 80in in length ! Yet another disappointment! At this point I want a full refund.
Very helpful staff helped order a mattress for me.
We had excellent service from Michael Brooks. He helped us purchase a beautiful sectional couch and wall clock. He provided a very thorough explanation of everything, and made our experience very positive.
Terrible customer service, they seemed bored and unwilling to help, maybe cause it was a sunday afternoon or we caught them on a bad day. We went to purchase a dining room set, very helpful showing us around but the positives end there. Gave us a different printout than the set we bought, couldnt find us in the system, overcharged us for the set, (discovered the lower price during online search when we got home) and when we spoke to the manager she said we can honor the difference AFTER you pay in full and take delivery (10-16 weeks!), cancelled order immediately.Found a way better deal, half the price and a 2 week delivery at Raymour and Flanagan which ironically purchases some of their furniture from Ashley's.
Very nice sales person and very helpful
Great store expensive and seems to be a long wait on my furniture
Charles was so very nice, professional, and helpful and went above and beyond to help us find what we were looking for!! He, along with the store manager gave us a great deal on what we were searching for!! Will definitely shop here again!!
Great selection of furniture. Good sales staff too
I would like to thank Isaah @ Pottstown location for helping me get my furniture twice now. I really appreciate it...
Nightmare! STAY AWAY. Unless You Want: Months of frustration, hours of calls with customer service, rude delivery drivers who lie to you and their superiors, numerous days of delivery windows to not receive your furniture, haggling over "credit" for a delivery fee you pay up front to not have your furniture actually delivered. This store outsources everything to a 3rd party. If you have any issues whatsoever you will have to communicate with 3 different parties that don't communicate whatsoever to each other.
*This review is specifically for the store in Pottstown. * Horrible experience. Went in for a twin mattress for my daughter. Salesperson showed me 3 mattresses - $1400, $1500, $1600 - and they were supposedly having a sale? For a twin mattress?? The less expensive option was some piece of foam mattress for around $300. So, we were about to head over to the competitor, when my husband and I spotted a canvas we decided to purchase on the way out. The salesperson got it down for us, gave us a great discount, then told us we couldn’t purchase it with our Ashley account because people buy floor items, take them, and then never pay it off. ??? What in the what does that have to do with customers who pay their bills??? We had JUST gotten through paying off, in full, $4000 worth of furniture, and we’re going to make off with a $200 canvas? The salespeople act like they don’t care if you purchase or not, the so-called sales are questionable when there’s no placard with the actual price on display, and some items are just downright gaudy and overpriced. We went elsewhere and not only got a mattress, but an even better canvas, AND we ended up purchasing a new tv stand. What a loss for you Ashley. Will never walk through those doors again!
The holiday’s are approaching fast! I ordered and paid in full on March 3, 2021 an entire living room set that included a sofa, love seat, recliner, 2 end tables, coffee table, two lamps, and an area rug. I was told with CoVid delays I would receive my new living room in 8-12 weeks. I had to call Ashley’s the beginning of July and get approved for a split delivery apparently they only had 4 pieces in the warehouse so they delivered the sofa, love seat, recliner, and 1 end table August 5, 2021. I had to pick up the two lamps the 2nd or 3rd week of August and I have yet to hear anything in regards to my coffee table, 2nd end table or the area rug. So disgusted not happy at all with this purchase and most likely will be shopping for new furniture before I even receive the remaining pieces. I will NEVER again purchase anything from Ashley Furniture!!
Stay away! Zero star would be more appropriate for the type of service they offer at this place. Terrible customer service. Store manager is rude argue with customer for no reason.
Great store and great collection of furniture sets.
Horrible experience from the moment we purchased the sofa. This company has no customer service. the sofa didn't arrive on the day it was confirmed to be there. I had to make contact the store several times to get a new delivery date. they were supposed to refund the shipping cost. Every person I have spoken to has lied about when I would get the refund, how I would get the refund, and the store manager Justin told me to go to the store for the refund. I arrived there to be told a email could be sent and it would take 2-3 billing cycles to appear on my credit card. It is a nightmare delaying with this company. I wish we never walked thru the door of that store. It is shameful the amount of time i have spent resolving this matter.
I purchased my living room set (2 sofas and an ottoman) and the so-called protection plan. The furniture was delivered on July 16, 2021. The delivery drivers unloaded my furniture from the truck, removed the wrapping, and placed my furniture including the pillows on the ground in the driveway of my development. The couches were dirty and damaged with stains on the sofa, the ottoman, and the pillows were frayed. The delivery drivers were not wearing masks, gloves, or shoe coverings when they entered my home. I called Ashley Homestore in Upland Square where I purchased the furniture the same day it was delivered. I was given a number to Guest Services aka Regency Furniture. I called the same day it was delivered and spoke with Jose. He gave me a claim number and sent me an email instructing me to send pictures in jpeg format within 72 hours. I sent the pics within the 72 hours on 7/18. The email also stated I would receive a response within 7-10 business. Welp, I received no response within 7-10 business. I sent a follow up email and phone call, no response or acknowledgment. I went to the Upland Square Store on 7/28 and they reached out to the Care Dept. I was told it would take another 7-10 business days on Aug. 5 I received an email from Kaycee at Guest services identical to the email from Jose. I resent the pictures and provided detail of all the damage. I received a generic email asking me to wait another 7-10 business days due to being them being short handed. Guess what happened in 7-10 business: Absolutely nothing! No response. I sent a follow up email on 8/28 and demanded a response by 9/3. I was not nice and no I didn’t mince my words. I received an email yesterday (8/31) from Kaycee stating the following: “I called in but mailbox was full. Calling in regards to ottoman and what damages that has , we would need more information and pictures of that piece in regards to the sectional we unfortunately will not be able to service being as thought it is in home damage ., yet we can still service ottoman.” Please note the call was made on 8/31 at 4:40pm the same day I got the email. I immediately responded to email stating that there are no kids or pets in the home. I just purchased my home and everything is still boxed, how can you determine it’s in home damage when you’ve never been to my home to assess the furniture. Not to mention the fact that I’ve I sent the same 12 pictures multiple times and reported the damage the same day it was delivered. I spent over $2200.00 in full for a damaged living room set plus I purchased the protection plan and now I’m being blamed for in home damage. Are you kidding me? If I could give Ashley Homestore and their affiliate Regency Furniture negative stars I would. The lack of professionalism and responsiveness is abysmal and subpar. There has been NO attempt made by Ashley Homestore or their affiliate Regency Furniture to remedy this. I’ve kept all receipts and records of the few and far in between communications because I’m going to have to seek alternative methods in order to get this resolved. I would not recommend Ashley Furniture or their Affiliate Regency to my worst enemy.
We had our furniture delivery two weeks ago and had property damage. From that date we have had Ashley tell use they call us in 7-10 day never have. And then call us in 24-72 hours and never did. And it frustrates me and my husband that we just like some answers on our claim. And to know if we are getting our door fixed
I never in my whole life of shopping and you guys all know how much I love to shop had this happen to me before! I'm in Ashley Homestore shopping and I picked out a shoe rack. The girl was waiting on her regional manager to get back to her on pricing meanwhile her co-worker sold the shoe.rack to someone else. (It was the floor model already put together) Really? who does that? I also wanted to buy a new dining room table but after that happened I walked out. Seriously who does that especially to your coworker and and customer? He said, we should be getting more in on Friday to me and his coworker! I know this world is falling apart but again seriously over $420 shoe rack on sale. So very sad. Well Raymour and Flanagan here I come!
I will not purchase from Ashley in Pottstown again. I ordered a dining room table, 2 couches and an ottoman in November. Just received the last of the order 9 months later. They don’t answer their phones, they don’t update you about where your order is, they don’t follow-up. Customer service is a joke! Once you purchase something, they no longer care. Do yourself a favor, find another store! Once the ottoman was delivered, it collapsed, after only 2 weeks! Took another 6 weeks to get it repaired! Delivered the dining room set, the bench was damaged, took another 4 months to get that delivered. I was told it was no longer being manufactured, except the set I purchased is advertised all over their websites. They are horrible!
Wow! I should have read the reviews before I shopped here. Everyone is ready to take your money but if there's a problem you're screwed. The store didn't record a call I made for a return and then store manager talks to me like I'm an idiot. The distribution center is worse than the store. On a $500 table they wanted a 30% restocking fee and on top of that a pickup fee to return the table. People were very condescending and I felt myself turning into a "Karen" so I left. Run away!!!!!!
I needed a chair and ottoman. I saw the sales signs on the highway and went in. I let the salesperson know repeatedly that I was there because of the sale. I purchased an item and paid for it and *then* realized I paid full price. The salesperson never once mentioned that the sale didn't start for another two days. Fortunately I was able to cancel my order and I'm glad I did because I found the exact same items at the Amazon Ashley store for half the price and way less expensive delivery fee. Also, at the store I was told my items wouldn't be available for at least twelve weeks while my online purchase was delivered in less than two weeks.
Nice people. Good furniture.
Very friendly helpful people. After directing us to what we wanted to look at we were allowed to browse on our own for awhile. When we had questions the sales lady came over to discuss options. Though we didn't buy there but elsewhere it was the best experience of the 3 stores we visited for sales people.
I highly recommend Ashley Furniture in Pottstown Pa. Charles was hands down the best sales person! I went into Ashley’s in March and they told me I would have my furniture by July. July came around and still no furniture, I went into Ashley’s and they explained to me the piece I had picked wouldn’t be available for a couple more months. So Charles shared with me that if I chose something different I would get it within weeks. I shopped around and ended up getting something 10x’s better than what I originally chose AND I had it delivered to my home within 2 weeks!! But I cant stop there, delivery was just as amazing ! I got a call 30 mins prior to delivery letting me know they were on there way which was awesome so I could make sure I got home in time, they came in saw where I wanted it and within 15 mins had the entire sectional together and trash taken out with smiles on their faces! Three young gentlemen very kind and well mannered! I will 100% be back to shop at Ashley’s as long as Charles is there ! They work with you and make sure you are pleased with there service before you walk out that door!
Some of the worst customer service we've ever experienced. I was not allowed to post 0 stars, or I would have.
Went to purchase furniture for our bedroom. We had ordered a bedroom set for our daughter a few months prior and had a great experience so we came back. We had Charles again. He was our salesman before. We think he is great! He is very laid back and not pushy. He always let's us shop and asks periodically if we need help. We were very happy again! Thank you Charles for your help! ( Also, orders can take awhile if not in stock. We had to wait for our daughter's set for about 8/10 weeks. Our furniture is scheduled for 2/3 weeks this time. We had a great set up and delivery the first time so we came back a second time. )
Went to purchase furniture for our bedroom. We had ordered a bedroom set for our daughter a few months prior and had a great experience so we came back. We had Charles again. He was our salesman before. We think he is great! He is very laid back and not pushy. He always let's us shop and asks periodically if we need help. We were very happy again! Thank you Charles for your help!
Never will I buy Ashley furniture again ! Worst experience thus far waited 3 months for a whole bedroom set. As promised when buying the set was to be set up upon delivery, the only piece that was set up is the bed frame , the delivery man refused to take the remaining pieces up my stairs. Than to realize that 5 of the 6 pieces were damaged . Called customer service they said to send pictures , I did just that and it’s been three weeks and no response. I made three attempt to reach them and no response. And to sum it up we payed 2200 for the bedroom set that was a problem from the beginning.
Awful business. Told 8 weeks for delivery got it in 5 months and was the wrong color. Then got told nothing can be done until the chair they sent that wasn’t even ours got scanned in. Was told they probably wouldn’t be able to get anything done this weekend because of their grand opening sale( has been open for months but ok) because they would be “to busy”. Don’t bother with this place rude workers and bad business
EVERYTHING IS NICE
Carly was very helpful, she made our shopping experience easy and a pleasure.
Beautiful new store
Very friendly, extraordinarily helpful staff, very pleasant purchase experience. Thanks EMI and Tiffany.
We stopped at Ashley Homestore in Pottstown yesterday to look at living room sets and we were assisted there by a lovely lady named Tiffany. She was friendly and pleasant and answered all of our questions fully and was very patient with us as we made numerous phone calls home to our son to find out door measurements, pictures of our living room, etc. Tiffany was kind enough to check out all of the numerous measurements of the sets we were interested in (there were four) to see if they would fit through our doorways at home. We were impressed with the courtesy extended, too, at the service desk at the end of our visit and the support we received there with our purchase. The paperwork was clear and direct and we got everything in writing. We told Tiffany we would be back with a picture of our new living room set once it's delivered...we're very excited to see how it will all look. We would highly recommend looking for and buying furniture from Ashley Homestore; was a great shopping experience.
Kim was great! She made the process super easy and answered all of our questions with ease! She was also so great with our little one! It was a great experience.
ZERO stars. Delivery was canceled once and then no showed the next time. STILL waiting for my furniture to be delivered. Absolutely horrible service.
Nice showroom, nice staff. No pressure to buy. Pretty good selection. Like the 50% sale.
Tiffany was an amazing sales rep and store experience was pretty good overall. However, delivery crew who came to install couch which I paid $1500 for was very unprofessional. Threw a drill on the couch, cracked a leg on couch, and screwed on another crooked. Paid over $100 for this delivery. I called the store and manager said there was nothing she could do until I talked with guest services to report this. I’ve called guest services eight times and waited on hold over 25 minutes until the line disconnected. Manager told me she would call me back which never happened so I called her and then was told my contact info would be given to guest services for them to call me which hasn’t happened five days later. Talked to manager said “nothing I can do on a store level in terms of post sale refund” so I have a $1500 couch with a mark in the back of it from drill, cracked leg, and another leg crooked with no help from Ashley. Disappointing customer service to say the least.
You will get the combination of quality furniture and good designs. They have great deals on Thanksgiving
Xavier from the Pottstown store was so helpful. I picked out and purchased the first sectional and looking forward to getting it. Xavier was so informative and made everything so simple.
I tried to call the Pottstown store twice leaving the phone ring 50 times each before Bre answered the phone. I was informed at the time of purchase 8-12 weeks for delivery. I now am advised 12-16 weeks and if I choose to cancel my order it has to be canceled by 12 weeks or a fee will be charged. I wasn’t informed it would take 16 weeks, I wasn’t informed of a fee. Advising a customer of extra fees should always be acknowledged BEFORE the end of the sale! I strongly suggest Ashley have a customer service seminar for management and associates. Inform the customers that put the money in your wallet of the pros and cons ... it’s called honesty! Also, any business that provides exceptional customer service knows a phone shouldn’t ring more than 3 times without being picked up, a customer should not be on hold for more than 3 minutes without acknowledging you are seeking resolution for the call. Hence why management and associates need customer service training.
My wife and I ordered two couches in Sept 2020. We waited two months and did not receive any feedback as to their availability. I called and they miraculously just arrived at their warehouse and I was able to schedule delivery. We also ordered at the same time an extra cushion for the couch. Now we are in May 2021 and nobody can give me any input as to when this will be available. I've called the store 3-4 times and I keep getting the runaround. I've called customer service and I learned that the store never ordered the cushion correctly. The lady I spoke with at customer service was fantastic. However, I called customer service in March of 2021 and I still have no answer as to when this cushion will be "available." I have tried calling the store again to just return the order and I am unable to do so over the phone. At no point has this store ever tried to help me other than take and hold onto our money. Our whole house has pretty much been furnished by Ashley Furniture. This however has soured my view of the company and no longer will be receiving any further business from us.
8 months and counting for our furniture and no explanations on why the long delay either. Really frustrating. Will never shop here again
Ordered furniture in Nov 2020 and was told we would have delivery in Feb. Today we had a delivery time between 2pm and 6pm and we had to call them to find out our stuff was not being delivered today. I would not recommend Ashley Furniture if they were the only place around. 1 star out of 5
Tiffany was so professional and honest! They gave us 60% off as well as free delivery! Tiffany was up front with the ETA of our delivery. The furniture we choose looks great ! We HIGHLY recommend if you are looking for good quality furniture and a hassle free experience .
Staff ready to help
Stephanie was extremely helpful in our search for several new rooms of furniture. Thank you!
If I could give zero stars I would. Absolutely horrible customer service. They will never let you speak with a manager when you ask. Ordered a sofa and recliner. Was told it could take up to 12 weeks because of Covid issues. Fine. We understand. But when we hit 16 weeks of not receiving our furniture they kept giving excuse after excuse. FINELY after calling a bunch of times they shipped the sofa with still no eta of the recliner. We were also told we would be compensated for the trouble. We decided to cancel the recliner because....16 weeks with no eta in sight. Then we were told that we were no longer going to be compensated for any troubles because of canceling one piece. Save yourself the time and aggravation and go to Raymour and Flanigan. We were able to get the same recliner in less than a week and cheaper.
There was a Super Saturday yesterday. The prices are ridiculous! You can't get a price on a set everything is individually priced. The cost was way too much! The price of a sofa, love chair & ottoman was over $3000! No Super Saturday for me!
The only reason I am giving Ashley Homestore a single star is for the enjoyable shopping experience while in the store. Everything went downhill from there. I ordered 2 sofas, an ottoman, two end tables and a large picture. I was told that all items would be delivered to my home, over an hour away. Two days after the sale, I was called and told that I needed to pick up the picture and they would not deliver this item. If I wanted to return the item, I still needed to physically go to the store to be refunded. They didn't have the technology to refund my credit card over the phone. As I stated earlier, I live over an hour away and did not have a vehicle large enough to store this picture. AND I couldn't even return the picture without driving a distance to return to the store. If I had known this, I would have never purchased this item. 8 weeks later, I had to initiate communication with Ashley by calling the store to find out if any of my furniture had been delivered to their warehouse. They agreed to deliver part of my order since only some of it had been delivered to their warehouse. They scheduled my order for the next week and stated they would call me the day before with a 4 hour window. They confirmed an 8am-12pm time frame with a phone call at midnight the day before... Delivery day arrived and no delivery. I received a phone call at 2:30pm (2.5hrs after my delivery window) stating that the truck never left the warehouse that morning because of a maintenance issue. They would need to reschedule my delivery for the next week. I've spoken to multiple individuals throughout the day, none of which are able to provide any answers, any compensation, any idea of what delivery time I will have NEXT week or why I have to wait so long for these items to be delivered. I'm still waiting for a return call from the store manager. It looks like I will now have to take another day off from work in order to receive my furniture. If I hadn't already waited this long, I would be cancelling this order. I will NEVER shop at Ashley Furniture again. Clearly, their internal processes are failing and the customer ends up being the one who gets the short end of the stick.
Good quality furniture and excellent customer service
Nice sales person.
This was the WORST experience ever trying to get information on a delivery date, everyone passing the buck you get no answers & if you do there guessing. Called Pottstown store over 30 times in one month and the phone was NEVER answered. Pretty bad you have to drive to the store to get no answer. I was more than happy to pay they're 10% restocking fee (more of a donation) to cut my loses and go to a REPUTABLE company. All you will get are excuses. DO NOT SHOP HERE.
Sales people were very friendly when my wife and I went and purchased our furniture. Unfortunately the delivery contract that you are given when you purchase furniture doesn't provide you with all of the information or policies of the delivery company. Our delivery date was finally scheduled, and we saw the truck pull up to our house, then just pull away. a few minutes later we received a call from "Corporate" stating that delivery was impossible due to my front door being covered in snow. I let them know that I was expecting the delivery people to come up my driveway then bring everything through the garage which was completely clear of snow. I was then told that the delivery service is only allowed to come in through the front door and that it's a company policy. Had I known that, I absolutely would have had the front door cleared of snow. However, there was absolutely nothing in any paperwork or communications that I received that stated that. it is now almost two weeks since my furniture was supposed to be delivered and I still do not have it due to lack of communication on their part. Calling into the Ashely furniture store in Pottstown is useless as you get told that there is nothing they can do for you and you need to call their customer services number. Calling into customer services gets you pointed to call the delivery company, and the delivery company says you need to call customer services. it's a massive circle and everyone that I have dealt with has been extremely unhelpful.
Bad service, never send the items and anybody know nothing, very very bad service
Store is nice and good customer service from Ashley employees. Delivery is a NIGHTMARE! Plan on 12 plus weeks for your order to get to the warehouse and then another 3-4 more weeks for delivery. If my delivery stays on schedule, I will have waited 16 weeks for a couch. Definitely shopping local next time.
The furniture store is wonderful.Sales team is great. But the delivery service is terrible.Won’t deliver your furniture because of a little ice.They standing in the wrong address taking pictures sending them to Dispatch telling them there a Problem with ice the bottom line is they can’t do there job correctly there at the wrong address Wrong house There in La La Land You spent thousands of dollars on furniture and you still can’t get it Because the delivery company refuses to deliver your furniture. Unbelievable .l’m About to cancel my order and get a refund shop Local
Very nice selection, gorgeous accents from wall to rugs
Very nice selection and good prices
Everything from beginning to end was just absolutely perfect!! My sales girl Aaron was very very helpful to me and for me!!
Great food
Very friendly & profesd
I had ordered furniture and it gave up to 12 weeks for delivery. I received my notification and they say now it’s 16 weeks. I’m disappointed and won’t be shopping here ever again. I have to pay 10% fee for canceling but Ashley furniture can’t deliver in the 12 weeks they had promised. Bad customer service.
Very helpful staff, willing to negotiate, low pressure. Good variety of product. Very long delivery times at up to 12 weeks.
We ordered bedroom and living furniture from Ashley Furniture in Quakertown on Sept 7, 2020 and were told it would be delivered in 4-6 weeks, closer to 4. Well, almost 13 weeks later I finally was frustrated enough to cancel the $4,700 order and go down the street to Raymour and Flannigan and spend $1,000 for furniture that is guaranteed to be delivered on 12/17. When we went in to cancel the order the customer service rep didn&'t ask why, is there anything they could do to save the order, etc, so that&'s telling me it&'s happening a lot right now. I would give this store 0 stars if I could.
12 weeks still no order... I&'m not the type of person that buys a couch every few years because I wanna redecorate. I actually needed a couch. With being stuck in the house with the covid on the loose it was time to make the purchase. ( I had to talk my wife into this) so off we went. First stop Ashley Quakertown. This was two weeks before Labor Day. The sales person told me it was a 4-6 week wait... we walked because I needed something like... now. Next stop was BoBs. They said 4-8 weeks.... nope! Then flash forward to the next weekend. It was Raymore and Flanagan... too expensive. Then Ashley in Lehighton.... nothing we really liked but we settled on a couch they said was in stock.... perfect! Then.... whoops sorry... it&'s not available for 4-6 weeks. So we bailed. Then Ashley in Whitehall.... 4-8 wait and nothing we loved... so nope. Flash forward to Labor Day... I guess we&'re gonna have to face the fact we gotta wait for a couch... back to Bobs... I wasn&'t feeling good about what they had so then back to my first choice in what I thought was right place to make a solid choice Ashley Quakertown.... ( boy I regret that decision!) we had pictures of what we wanted and went in with a plan. But something really caught our eye. Grab a sales person... bam!!! We&'re doing this!!! The sales person told us 4-8 weeks. I scoffed at at 8 weeks! The sales person told me I shouldn&'t be that long but they have to say that because of the covid shut down. I thought I guess I have no choice? As we approached check out I noticed a couple really pissed off and arguing about getting a refund. ( I should&'ve went with my gut and walked) but I thought they were just assholes or something. ( little did I know that&'s gonna be me and my wife very soon) so at checkout the sales person was entering my information and kept putting our order in wrong. 3 times she entered it wrong then she tried to pawn it off on another worker which flat out refused to do her job. It ended with me correcting her step by step to make sure I didn&'t get the wrong couch. ( wtf??? I don&'t work there!) smh.... anyway now the wait... No email... no call... nothing for 6 weeks. Finally I call to check I was told it was end of October. I was not happy but what could I do? Then flash forward to 7 weeks and 6 days. I get a call... YEAY!!! Delivery....NOPE! Now I&'m scheduled for mid November.... huh??? Meanwhile there seems to be sales every weekend. How are you having sales on items you can&'t produce??? So 10 weeks I guess??? Mind you coincidentally my boss went to BOBs on the same day we ordered ours and got his in 6 weeks.... back to the story.... the day before the 10 week mark I get another call.... guess what they said????...... good news!!! It&'s set to arrive in our warehouse on December 23!..... huh?!? So guess what I&'m sitting on for Thanksgiving with my family? Nothing I paid for OVER 11 weeks ago!!!!!!!!! So if you&'re reading this do yourself a favor..... DO NOT BUY FROM THIS PLACE!!! The only good thing that came out of this is my new sense of community I have with the numerous Facebook groups I had to join that have my same exact problem. Yea.... there&'s like 10 separate Facebook pages all dedicated to this company.... I wish I would have read the room better that day and listened to my gut. DONT BE ME!!!
Excelente servicio
Great deals. Beautiful Furniture.
Very nice furniture store very friendly sales person name Tiffany!@
Ashley in general has great products at a reasonable price. Watch out for insane shipping times but there is a pandemic so we get it. The reason for one star at this location is unlike the Conshohocken location, no one here tried to sell me at all. Being a sales manager myself, I appreciate a salesperson that is hungry and wants to make it happen. Salesperson walked me so fast I couldn't believe it. I know you just opened but train your people to be creative and find something for every customer!!
An unmasked salesman. Even the manager was unmasked. Seemed not even interested in making a pretense of masking up. Sad. Good furniture though.
When we walked in, no one came to greet or even acknowledge us. As we walked in as far as the sales desk a young man came over and introduced himself as floor manager. Asked what we were looking for, took us over to a small display of power recliners., didn’t have any wing back chairs, and all sofas could be turned into sleeper sofas. Period Did not seem interested in helping us at all. Couldn’t And then took off. I saw who appeared to be sales clerks with clip boards, but no one offered assistance. We wondered around a bit but just left.
Went in to get information on a bedroom set for my FL home. Ashley locations are independent and the pottstown location had nothing to gain to help me out and yet took the time to provide model numbers needed and overall guidance. Well done! And to boot the person who assisted me was Ashley!
Cute stuff!
They are fabulous! They handle problems with calm manners and respond quickly to make the customer feel valued. Great employees.
I have had problems with customer service. Two months after receiving my living room set the love seat fell apart , they sent a repair person to fix it instead of replacing it. The repair person did fine repairing the broken places , but one month later another part fell apart, the product was cheaply made this time they replace love seat. Now the couch has broken piece on the of it and it's been three weeks after I called to have this repaired with no response. Every time I try to call I get the run a around or no answer, I will not buy from Ashley again !
Courtney and Eve helped me find the right furniture at the right price! I would recommend this place to anyone who wants to have a good selection to choose from. There are multiple materials to satisfy anyone&'s taste! They have a guarantee on their delivery in case something doesn&'t come as expected!
We went to the Ashley store in Quakertown. A friend had moved their furniture across country and, of course, lost the bolts for the headboard and foot board of their Ashley bed. We spoke to Courtney who told us they were no longer being produced. However, she said let me check in the back. She came back with the bolts we needed. I asked her how much? She said free! Now, that's customer service. Thanks Courtney!!
Michelle was super helpful on the floor. She asked about our budget and made sure to show us what we were looking for. She was very informative and knowledgeable about the different couches and helpful in picking out one that would be best for our lifestyle. Jill was also great with helping with the Snap finance program there! We will definitely be going back for more furniture!
I was looking to buy a new table for home deciding to go to Ashley furniture as they had a special President's Day promotion. As soon as I walked in I was greeted by Nancy. What a lovely personality so personal not pushy. She made me feel very comfortable like a true friend. I ended getting a kitchen set at a great price and feel like I made a forever friend.
I was in today and spoke with Eve about a sectional sofa for our living room. Eve took the time to show me many, many options. Her expertise was incredible. This made my decision making an easy process. Thanks for all the help!
I purchased furniture from Ashley Furniture in September of 2019. The furniture was delivered on 10/10/2019 and in the process the delivery company broke my floor lamp. This was not a cheap Walmart lamp, it was from an upscale Scandinavian store and cost $300.I phoned Ashley and was told that I had to take it up with their delivery company. I phone FGO Logistics and have been given the run around ever since. Every time I call Ashley I am told that there is nothing they can do. To me, if you as a company hire a company to deliver YOUR PRODUCT, YOU should make good when they destroy someone&'s property. And you YOU don&'t want to YOU should be concerned enough about YOUR customers to contact the freight company and insist that they reimburse the customer. Ashley Furniture had NO problem taking my money, but they won&'t step in on my behalf and address this with FGO.The best advice I can give is save yourself aggravation and do not shop at Ashley Furniture. If a company will not make good when their delivery company damages a customer&'s property it isn&'t worth shopping there!I rated this a one because I had to. I wish I could have given them zero!
What a great experience from start to finish. I don&'t write reviews that often but wanted to let people know that if they are in the market for furniture or just some cute decorations then stop in Ashley in Quakertown. I hate when I walk into a furniture store and the salespeople won&'t leave you alone. When we stopped in Michelle introduced herself and asked if she could help us, I told her we would prefer to look on our own. We told her what we were looking for and she brought us over to the area we should be looking in. She periodically checked on us which was great because after some shopping my boyfriend and I realized he liked a hard, uncomfortable sofa lol and I liked a more comfortable, relaxing sofa. We asked if there was something in the middle and she showed us some great options. It was crowded that day with orders at the front desk. I thought we were going to be there forever but the manager or at least I think she was the manager kept the line moving smoothly answering a few questions we had and got us to the right place to do financing....I think her name was Tracey, hope I got that right. Anyway, the furniture came and we love the way it looks and feels. Thanks ladies for the great experience. We&'ll be back when we are ready to decorate the next room.
What a great experience from start to finish. I don't write reviews that often but wanted to let people know that if they are in the market for furniture or just some cute decorations then stop in Ashley in Quakertown. I hate when I walk into a furniture store and the salespeople won't leave you alone. When we stopped in Michelle introduced herself and asked if she could help us, I told her we would prefer to look on our own. We told her what we were looking for and she brought us over to the area we should be looking in. She periodically checked on us which was great because after some shopping my boyfriend and I realized he liked a hard, uncomfortable sofa lol and I liked a more comfortable, relaxing sofa. We asked if there was something in the middle and she showed us some great options. It was crowded that day with orders at the front desk. I thought we were going to be there forever but the manager or at least I think she was the manager kept the line moving smoothly answering a few questions we had and got us to the right place to do financing....I think her name was Tracey, hope I got that right. Anyway, the furniture came and we love the way it looks and feels. Thanks ladies for the great experience. We'll be back when we are ready to decorate the next room.
Had a blast looking around and being assisted by Kobi! Walked away with my first couch for my first apartment. Loved his stories, helpful and pleasant nature and humor! I'd drive an hour and come back here just to see him and give him my sale! If you want to be listened to, not feel pressured to buy and have a good laugh - come here and see Kobi!
Had a blast looking around and being assisted by Kobi! Walked away with my first couch for my first apartment. Loved his stories, helpful and pleasant nature and humor! I&'d drive an hour and come back here just to see him and give him my sale! If you want to be listened to, not feel pressured to buy and have a good laugh - come here and see Kobi!
Stopped in to browse the store on their advertised Sale Of The Year.We liked a sofa with a price tag of 1200$ but a discount of 50% We purchased it for $600 When I returned home I wanted to check on the dimensions via a internet search only to find the exact sofa At 399$ just down the street.Other locations in the area had it also at considerably lower pricing.Needless to say I returned for a refund the next morning.BUYER BEWARE!!!!!!! Staff was great
I have never seen a furniture store care less about its customers than Ashley's. Scratched bed. Workers came without tools. Accent table wasn't put together correctly. Kitchen table had been messed up and they tried to fix it and give it to us as brand new. NEVER NEVER EVER BUY FROM THIS STORE!! They do not care about you. There are better furniture stores out there that will give you great furniture for your money.
On 11/10/19 we ordered a Sofa, Chaise and Dresser. On 11/21/19 the Dresser came fine. The Sofa was damaged and the Chaise DESTROYED on the truck. Over several weeks Ashley played games of what they would do. Despite us telling them we preferred they pick up the damaged Sofa & REFUND our $1,164.00 they played more games until they said they would replace the set in mid January. then it was 12/19/19. On that date they came...damaged our NEW HOME, did not have the tools to put legs on the set properly and did not bring the 4 pillows bought and paid for with the set. Despite MANY follow up emails NOT one response since 12/21/19. Many letters to the Ashley CEO Todd Wanek & NOT one response. The INVISIBLE Guest Services (Oxymoron) Manager has NEVER responded. So, where do we go from here? We will warn the public in every way possible to avoid Ashley Home Stores. They give you the idea that they care until problems persist and then they disappear. Everybody in the Ashley Chain blames someone else in the chain. Wonderful back biters! But, I will NOT stop until we get a REFUND preferably because having given Ashley multiple chance since 11/10/19 we are nowhere. We are in Bechtelsville, PA. reach out to me and I&'ll give you full details with names, dates, places and Ashley addresses etc that might be relevant. Ashley used to be a highly respectable company that I allowed to furnish a large part of 3 homes over the past 5 years. Now they are NOTHING and worst perhaps is that they hire the most unqualified delivery companies who cannot even follow directions to the house or once here, barging in like gang busters.AVOID Ashley Home Stores!Bob Faro
Worst customer service I have ever experienced. Delivery never showed after taking off work and now we are sleeping in the floor. The store literally said they can&'t help us as they have no contact for their 3rd party delivery service. ??? So what now?? DO NOT DO BUSINESS WITH THIS PLACE!!
We had a very good experience at Ashley this week. We were looking for a sleeper sofa. It was nice to see that most of their sofas can be sleepers. The mattress used in the sleepers is very comfortable. Our sales associate Michelle was very helpful. I didn&'t feel like she was pushy and really let us take our time with our decision. She also saved us $500. She asked the manager if we could get the Black Friday sale early. Great experience. We will return for future purchases.
Michael was very helpful with showing us the store and the products that we were intersted in looking at. He offered alternatives and explained the different fabric choices. I would have given 5 stars, but the actual online prices were less expensive than the instore prices. That being said, Tracey and Michael worked and got as close as they could on the price, which was good enough for me, so we purchased a new sofa and recliner.
customer service terrible. over priced and i miss the old store. took a while to have someone come over to help and i found the same furniture elsewhere WAY cheaper.
Great atmosphere and great furniture. Staff was very friendly and inviting. Didn&'t push me to buy anything I didn&'t need. Hadil was very generous and provided great service!
I was delivered a power recliner with no power. Power controls damaged--already waited 4 weeks for delivery of this piece. Replacement chair would be another 4-6 weeks, replacement controls will be another 3+weeks.All the while they have my money. Beyond frustrated at this point !
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0% interest for 72 months‡‡ with select mattress purchases - In-Store Only
On in-store purchases of Tempur-pedic® or Beautyrest Black® mattresses made with your Ashley Advantage® Synchrony credit card at participating locations from 10/29/2024-12/9/2024. Equal monthly payments required for 72 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
‡‡Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and related optional debt cancellation fees, and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next cent and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.
