Ashley Store Quakertown, PA

Staff was very helpful and not pushy!

Nancy Pasquarella was amazi by!

Excellent experience! Greg was incredibly helpful and very attentive!

Savanah was fantastic. She really understood color and had a flare for design. She knew the floor layout well. Furniture shopping with her was like have a good friend along that made it fun.

Justin greeted me eager to assist. He knew where alternatives were in the store and was able to look information up to help. Thanks Justin!

Nancy Pasquarella was great to work with. Very helpful explaining everything and finding the perfect table.

Savannah was amazing - she helped me find exactly what I was looking for and more. Highly recommend looking to her for any furniture needs.

purchased a bedroom set from Ashley’s Furniture in July 2025, and it was delivered in August 2025. About a month ago, we noticed that the top of the dresser has started separating. This is a brand-new dresser that is only about six months old, and it’s clearly coming apart. After noticing the issue, we contacted the Ashley’s Furniture store in Quakertown multiple times. Each time we were directed to customer service, and every time we were told the same thing—that the damage is considered “cosmetic.” Because of that, they refuse to even send someone out to look at the dresser, even though the furniture is still under the one-year manufacturer warranty. The level of customer service has been extremely disappointing. The people at the store have been unwilling or unable to help resolve the issue. I’ve spoken to several different employees who said they would try to contact customer service, but either nothing happens or we never hear back. I have also personally called customer service numerous times and continue to get nowhere. What makes this even more frustrating is that I’ve purchased multiple pieces of furniture from this store over the years and have been a loyal customer. This is the kind of service I get when something actually goes wrong. It’s very disappointing to have a six-month-old dresser that is literally coming apart and not be able to get anyone from Ashley’s to stand behind their product or warranty. Based on this experience, I would strongly caution others about purchasing furniture here, as getting support for warranty issues seems nearly impossible.

IT WAS A GREAT EXPERIENCE WORKING WITH GREG.

Nancy

Great store! Shout out to Savannah for helping us, amazing job.

Amazing experience. Nancy helped us with picking furniture very nice!

The sales team was great. They worked together to answer our questions without any sakes pressure.

Nancy did a great job explaining the product and was able to answer our questions. An easy experience.

Nancy was VERY helpful helped us find the perfect bed frame and mattress in just the right color

Quality furniture. Good, helpful salespeople.

Justin, Nerian, and Greg were so helpful. Greg greeted us at the door and took us back to the mattresses. Justin came back and offered to help get us the best deals. Nerian was able to process our purchase quickly. Great people!

We worked with Greg he was very helpful and made our purchase nice and easy. We never felt any pressure and all of our questions were answered. Monica and Anaiyah were so friendly at the check. We will be back

Greg was outstanding. Not pushy.

Justin and Greg were extremely helpful with finding gliders and recliners!

Justin and Jane were wonderful and so helpful!

Nancy helped me with purchasing a couch! She was pleasant, efficient, and was able to help me get the best deal on the couch I loved!

Greg S. was super helpful! Great experience!

Assisted with purchase. Efficient & quick.

Greg was a great help. Very knowledgeable.

Was shopping today at Ashley and Greg helped me pick out my new living room furniture and got me a great price. Monica helped check us out quickly and was very friendly and helpful!

Great service by Nancy Pasquarella and the staff at Ashley’s! So kind and helpful. Highly recommend! ❤️

No pressure salesmen. Help was great when requested. Greg was very knowledgeable and helped us find what we were looking for.

Absolutely amazing service from Justin and Gregg. They took a ton of time answering questions and helping us with everything we needed. Can’t recommend them enough

Justin was a great help in our selections and we look forward to picking up our furniture

Thank you Nancy P. For all your help in selecting a new loveseat and computer chair.

Justin was fabulous. We were very indecisive..we made multiple trips and asked Justing for a lot of information. He was personable, patient, and eager to assist us. We will definitely be back to work with Justin in the future!!

Greg helped us out today, he was very kind and very professional. He also had a lot of knowledge on the product and was able to answer all our questions.

We had an amazing experience at Ashley Furniture thanks to Justin. He truly went above and beyond to help us find exactly what we needed. He was friendly, personable, and patient. He was also extremely knowledgeable about the inventory, which made the whole process easy and enjoyable. Hands down the best customer service we’ve experienced. Highly recommend Justin and Ashley Furniture in Quakertown.

I originally gave five stars for a great experience at the store. I would give zero if I could right now. The furniture was delivered almost 3 weeks ago at this point with Poisonous chemicals coming off of it. I originally thought it was a new couch smell, but it just got worse and worse and Dissipated throughout the first and second floor. My dog and I both developed respiratory issues by the next day and my dog had to be rushed to the emergency vet with difficulty breathing. . I too was short of breath, wheezy, got a headache, nausea and really dizzy from it. We moved the furniture out to the porch to start the return process. They said they would send a chemical specialist out to assess for chemicals and what kind they were. They sent a man out with a spray bottle to spray more chemicals on the furniture. I guess they didn’t understand that we had a chemical reaction in the first place. It took over two weeks for our lungs to even get close to what they were before this whole incident. I’m still getting the runaround from Ashley’s about actually being able to return this furniture. They are doing whatever they can to leave me, stuck with furniture that I can’t even bring into my house because of the dangerous chemicals all over it. This is not an exaggeration either. I felt like we were poisoned because we were. The chemicals were poisonous to our body, and we had a reaction to it. I received a defective product and Deserve to have a product that I can use. Not to mention me and my four kids and two dogs have nowhere to sit in our living room at this point still.

Tyler was great to work with! He was never overbearing and let us shop on our own but was still there when we needed help or had questions. Knowledgeable on the products they had and helped us make an informed decision.

Greg was extremely helpful with our purchase! He talked us through several options and was patient as we looked at all of the kitchen tables several times. Greg was very knowledgeable with all of the products in the store.

Anaiyah was very pleasant and helpful. Also was Justin, he was awesome

Greg made our mattress shopping experience a pleasure. Thank you!

Greg was awesome with helping us out!

Greg helped us purchase our new couch. We would recommend him to everyone that shops at Ashley for furniture.

Greg was very friendly and helpful. Even went out of his way and took a drawer out for us to see the quality of the wood. Thank you Greg!

Greg at Ashley Furniture is wonderful. He was so kind and informative. He did not rush us through; the entire process has been a very positive one! -Matt & Stephanie L.

Ashley’s team of Greg, Cathy and Nerian were awesome. I appreciated all their help.

Nancy and Cathy were amazing during our couch searching. They were knowledgeable and kind and helped us find the perfect fit for our home!

Greg was super helpful and we found a recliner we are very excited about! They answered all our questions and walked us through everything!

Greg is a wonderful salesman very helpful and kind everyone is very helpful and nice

Greg was awesome!!! Thanks for all the help :)

Nancy Pasquarella was a delight! She helped me and my mother in law find the perfect couch! We’re grateful to have such a wonderful person help us! Thank you Nancy!! Definitely coming back for our future furniture needs!

Tyler and the team @ Ashley Furniture quakertown were great to work with, second couch just purchased from this location !

Had an amazing salesman Greg help us choose our new living room furniture. Cannot wait for delivery.

Wasted two hours I will never get back in this store. Was hounded the entire time and then they lost the sale by forgetting about us and moving on to another customer. Unwilling to deliver if not making large enough purchase. Seek elsewhere. Shoutout justin and nancy specifically for wasting our time.

Greg was our salesman and was super helpful. Very knowledgable.

Greg was very helpful in our sectional purchase, everything was easy and we ordered a new living room set.

Greg was so knowledgable and professional. He was helpful showing options and we choose the living room set he recommended. The quality and selection were great and we are looking forward to using our new furniture. Great experience! Highly recommend.

Everyone is super friendly and helpful. Nancy took me to see everything I asked for and more. And was patient while I tried to make a decision.

Nancy Pasquarella was amazing and very helpful we bought a bedroom set and will be back to purchase a sofa very soon!!!

Great experience tonight buying a couch! No pressure. Greg was very helpful! Great selection! Also Monica at the check out desk was helpful and super kind. Would definitely go back again to Ashley.

No pressure from representative Jane and they had the best deal out of the three places I shopped for my sofa and loveseat. Also the delivery notifications and the men who set up the furniture were excellent.

Greg and Nancy did a wonderful job of helping us find the right furniture for our new house. I appreciate them taking the time to explain everything. And the best part is we will have both of our pieces delivered on the same day in time to watch the superbowl!

Nancy Pasquarella are Ashley Furniture was fantastic! So friendly, very knowledgeable and super helpful making our shopping experience very easy and fun. Shout out and many thanks to Nancy for everything and would love to deal with you again! Cheers!

Nancy was wonderful!

Nancy P was wonderful to work with, she explained every detail fully!

Justin was awesome!!!! Great customer service and no nagging me while I was looking!

Outstanding service by Greg and Kathy !

Our salesman, Greg S, was very friendly and personable. He asked us for our needs and guided us to the table and chairs we were looking for, without any pressure. We highly recommend shopping at Ashley.

Greg in quakertown was very helpful!

Good service great store

Greg was fantastic! I needed a power recliner for my elderly parents and he found exactly the right product in stock! I was in and out of the store in less than 20 minutes! Great experience.

Greg was extremely helpful and patient. Great selection and options. Ashley Furniture should be proud to have Greg as an asset to their team!

Nancy was fantastic in helping us find a new couch to help set up our new basement. We really appreciate all of her help!

Greg and Cathy were absolutely wonderful!! Love my new furniture!!!

Cathy and Tyler are phenomenal! Thank you for your help!

Great experience, great customer service.

Kathy was incredible. She was so helpful and was flexible with cost

Greg was very helpful with us trying to find us a table. Spent an hour with us. Very nice guy.

Gregory drip was extremely helpful and patient. We found exactly what we wanted. We will be sure to come back with any furniture needs in the future.

We had a great experience shopping for bedroom furniture. Greg Seip was so great in helping us navigate the store and explaining the furniture styles and materials.

We are a returning customer to our home store through out the years and our experience was exceptional! Justin Maust offered us a warm and inviting welcome and helped us immediately with our needs. Justin is the reason we closed on our purchase due to his extensive knowledge and demonstrated facts. The investment over time we feel is a win win when checking off the pros vs cons. Surely, we’ve been blessed to have had Justin on our team today!!

Greg and Kathy were fantastic!!! Both extremely helpful and knowledgeable. Cannot recommend this location enough. We purchased some floor model items along with regular catalog items. Very expansive selection. Thanks again, Greg and Kathy! Go birds!

We just purchased our new family room set from Ashley in Quakertown. Our salesman, Greg was friendly, patient, and knowledgeable. Thanks Greg!

Greg was fantastic-polite, helpful and efficient

Greg was very helpful and knowledgeable as we looked to replace our living room furniture. Highly recommend!

Highly Recommend! Nancy and Kathy were so accomodating!! Many style choices to choose from. I did not feel pressured and all my questions were answered. They will bend over backwards for you because they want you to be happy. Great over all experience!

Greg was informative, patient, knowledgeable. Appreciate the helpfulness and highly recommend.

Very nice browsing experience with Greg! He was very informative and knows the inventory well! We will definitely ask for Greg when we come back!

Greg was awesome and extremely helpful!

Mrs Nancy and Justin Are Wonderful ❤️They made us happy and helpful tonight to purchase and deliver the couch and the Dining table days before my daughters 11 th birthday party ❤️ Thank you sooo much Happy Holidays ❤️❤️❤️❤️

As we walked in we got greeted Everyone was great .thank you

Justin did a great job providing us with many options and finding the right one.

Greg Seip was great. We came in the summer. He didn't push but kept in touch. We now purchased a sofa.

Justin was amazingly helpful. Thank you for a wonderful experience once again!

Greg was great to wok with!

Went in for a new bed and Greg was wonderful help

I had a great experience. Greg was super helpful. I will definitely go there for another purpose.

Nancy was very helpful with finding my table

Gregory Seip helped us in the store. He was very informative and patient. Let us walk around the store to check everything out without being pushy. He would come over to check on us to make sure we didn’t have any questions. Although this trip we didn’t buy anything, we have a living room set from Ashely that is amazing and has held up well.

Gregory and the management team were awesome friendly and made it easy for me to purchase my new sofas

Excellent inventory. Friendly efficient staff. Pricing was great. So happy with the new furniture we selected. Extra thank you to Justin and Miriam!!

Greg was very professional and low pressure sales which I appreciate very much

Gregory Seip was a very good salesman, very knowledgeable and overall very friendly and patient person. I would recommend asking for him.

Greg was very helpful and got us a good deal on a very nice living room set.

Everyone was very helpful ! Thank you

Cathy and Tyler worked really hard to give me exactly what I wanted. The entire team is very pleasant and not pushy and work very well as a team. This is a really big story with a lot of selections. Def recommend this store!

Greg S was very pleasant & helpful during our trip to Ashley in Quakertown. He helped us narrow down our choice for our soon to be new couch :)

Greg S. was incredibly friendly, patient, and helpful with our recent experience shopping for a couch at Ashley in Quakertown. He made the experience quite pleasant and I would definitely recommend him to anyone in the area. Thanks Greg!!

The lady was very helpful as well as really nice!! I can’t wait to get my couch!!!!

Had an amazing experience with Ashley’s as a first time customer! Justin, my salesman was excellent, customer service was 100!! 💯 Highly highly recommend using him!

Greg was great and very helpful finding a bedroom set.

Gregory Seip was a very good sales associate. He explained the different fabrics and reclining mechanisms. We appreciate his patience as we compared the differences of sofas, and sectionals for our tiny space.

Greg was awesome help with my mom and myself with her new dining room set and new Recliner.

Greg was awesome… very helpful!

We went to purchase a recliner. The saleswoman was knowledgeable and took us to the chair I had researched online. We purchased the chair and were in and out in 30 minutes. The entire transaction was efficient and hassle-free. My kind of shopping!

Nancy Pasquarella made our shopping experience so wonderful. When we entered Ashley’s in Quakertown she greeted us and engaged with my granddaughter who joined us. She helped us find the perfect set for our new location. She was knowledgeable, polite and professional. We will definitely be shopping at Ashley’s in Quakertown again for all of our furniture needs because of our interactions with her.

Nancy was friendly and efficient! Great working with her to find our perfect set up.

Gregory was a huge help! We needed living room furniture to fit specific measurements and he was patient with us and kept running back to check specs on the computer. We finally found the perfect fit and we are so excited to have our new furniture delivered soon!

Jane was wonderful. She was able to show me the level of the bed on another be so I felt comfortable with my purchase. Also helped with a mattress. Polite and professional along with being warm. I will come back to her when the time comes to get a motorized chair recliner for my brother.

Greg was very helpful to me and my wife, from the minute we walked in we felt welcomed and not pressured!! Which is a turn off !! Thanks Greg for all your help!!

Greg was the best!

Nancy Pasquarella was very helpful and a gem to work with. Would highly recommend shopping through her.

Gregory Seip was a great help in finding our bedroom set that would fit best for us! Thank you so much!

Nancy Pasquarella helped us today and she was a huge help, not to mention very friendly!

Gregory was helpful and answered all of our questions promptly. Super nice guy.

The experience was smooth and Nancy was very helpful with the entire process.

The salesperson, Justin, was so knowledgeable and helpful. He helped me find exactly what I needed and took the time to explain the measurements and ways to fit the pieces that I wanted. If you go to Ashley Furniture in Quakertown…ask for Justin.

Nancy helped us find everything we needed and made great recommendations highly recommend.

We had an awesome experience here! Greg was great in guiding us through our whole purchase, and helping us get everything we needed! Highly recommend!

Found exactly what I was looking. Greg Seip was very helpful!

Greg and all the staff were very helpful and nice.

Great service, very friendly

Gregory Seip helped us pick out the perfect couches for our living room. Very knowledgeable and friendly

Nancy. We had an amazing experience with Nancy. Right when we walked in we felt very welcomed by her. We told her what we were looking for and she took us right to what we wanted and told us more about it. She’s very knowledgeable and good at what she does! Thanks to Nancy i think we found a couch for our new home!

I like Ashley's Furniture. Stylish with good customer service.

Gregory S. was very helpful while I was shopping for a new sofa and chair today. He answered every question I had and if he didn’t know the answer he found it. Very friendly sales associate!

Everything went very well at Ashley's Store. They help with finding the kind of couch I was looking for. Also, helped with matching a stand alone recliner with the couch I wanted. All went well...

Nancy was awesome, came in for a love seat. Ended up buying a whole new set. She was so helpful, cheerful and a really nice lady to talk with. Did not rush us or pressure us at all. Highly recommend ashleys we are past costomers and will continue coming back.

Greg went above and beyond for my wife and I!! He knew we have to buy in Myrtle Beach SC so he wouldn’t make a commission yet he gave us his time and helped us as if we were a customer shopping that he would earn a commission! Top notch great guy with lots of knowledge !! Ask for Greg when you to go Ashley furniture store he will take care of you !! We love the table set we picked with his help

Greg was AMAZING!!! So helpful !! Took measurements helped get information and went above and beyond!! Always ask for Greg when shopping at Ashley and he will take care of You ! Top notch great sales rep

Greg was respectful and patient as I needed a lot of time to consider different options, nice to my kids (really appreciate this), and helpful overall.

Greg was great to work with and we were very happy with how our experience went with him. Knowledgeable and great at letting us explore and decide what we wanted.

Seriously disappointed in the service that I received from Ashley furniture in Quakertown. I purchased living room furniture, a recliner a loveseat, a couch, a TV entertainment center and two end tables. I waited 4 to 5 weeks for the furniture to be in stock and when it came, apparently they had ordered the wrong entertainment center for me. The salesman entered the wrong product number and sold me the cheaper version of the entertainment center. The delivery crew (who were quite rude) told me to keep the wrong stuff and call customer service once they opened. I called the store and explained the situation to the manager, and since I was quoted the price I wanted the correct entertainment center for the price they quoted me. Of course the correct entertainment center was a lot more than the one that was delivered so the manager would not give me the correct entertainment center for that price even though that was the price I was quoted for the entertainment center that was on display in their store. So I agreed to pay the difference and waited another three weeks for the correct entertainment center to be delivered. It was delivered and it was damaged, in two places and actually looked like someone used packaging tape to hide it, so I refused the delivery and called customer service. Customer service would not give me my money back on the product. They wanted to give store credit. Store credit..LOL I won’t buy anything from them again!!! So I called to speak to the manager, who was not in on that day and spoke with the sales manager who told me this store manager would call me the next day. The store manager has not called me back yet. Apparently Ashley furniture does not care about the service they provide. I‘m so upset about the situation that I just want my money back!!!!

Justin was very helpful!

Very friendly

Nancy was so helpful! She walked us through everything and took the time to explain everything!

Greg was extremely helpful in the purchase of our new furniture. I would 100% recommend Ashley Furniture for your furniture needs.

Nancy helped us to find a new sectional for our home.

Nancy went out of her way to help me find the perfect pieces for my guest room & office. Easy shopping experience with lots of of quality options.

My partner and I were in the market to purchase a sectional for our new home. We searched online stores and visited a competing furniture store but had no luck finding a sectional that fit our wants. Once we went to Ashley, we knew we were in good hands. We were immediately greeted and shown the layout of the store. Tyler C. helped with all of our questions! He was always friendly, available, and extremely knowledgeable. He did not pressure us into any decision. We left for the night to think about which couch we’d prefer, and returned the following day to purchase our dream sectional! We cannot say enough good things about our experience.

Greg was very patient and attentive as we made our furniture decisions.

Had a great experience. We worked with Justin, he was very helpful and informative. They did not hover like vultures, just periodically checked in with us. We will be back for future needs!

Greg S- Very helpful in helping us find a the perfect bed and dresser set!

Limited selection

Greg was great! Let me look and touch -with NO PRESSURE!

Gregory Seip was great easy to work with go to Ashley Furniture when you need furniture

Stopped in Ashley Furniture Homestore in Quakertown PA while on a trip away from home “just shopping”. Was assisted by Gregory Seip who was quite patient with our “just looking” attitude and knowledgeable enough to answer all our questions and finally helped us make up our minds and purchased new living room furniture. The selections at Ashley were very nice and the rest of the associates were also quite helpful. Definitely recommend.

Greg S. was lovely. He helped us get the perfect mattress, bed frame, and sectional couch for our new house. He gave us just enough freedom to browse while being very tentative. Thanks Greg!

Greggory Selp was very helpful and kind.we purchased what we went for

Greg Seip did a great job showing us all the options and helping us make the right choice.

Greg Selp was extremely helpful when deciding what type of couch would be best. He listened to what my needs were and was very accommodating. Definitely recommend working with him!

Helpful sales team.

Nancy was our sales rep and she was awesome. She went over different ways of how to set up my sectional and offered me the best prices that were available. They were all very professional and I would recommend coming to this store to anyone.

The sales person was very helpful. Even worked with our budget. She helped us measure and create our sectional that fit our homes needs

Greg was professional and friendly and he was efficient! Great experience overall!

My boyfriend and I were on the hunt for the perfect couch, and Greg was incredibly helpful from start to finish. We originally found a couch we loved, but a last-minute change in apartments meant we had to downsize and find something new. Greg guided us through the entire process with patience, knowledge, and genuine care. He not only helped us find a new couch that fit our space perfectly, but also made sure everything aligned with our move-in timeline. Thanks to him, we still ended up with our dream couch! Highly recommend asking for Greg—he’s knowledgeable, attentive, and truly goes above and beyond to make sure you’re taken care of.

Greg was helpful and he walks funnythanks for your help

(Translated by Google) Excellent service Tyler!!! (Original) Excelente servicio Tyler!!!

Sales men were helpful, and gave me many options and helped me find the right sleeper sofa.

Nancy Pasquarella was very helpful with the sale and listened to my wants and needs and wasn’t pushy either very good sales person

Nice selection of furniture. Sales associate was very helpful. Good price on furniture that was purchased.

Greg was very helpful in showing pieces and giving information and allowed me plenty of time to wander the floor on my own while thinking things out.

Gregory Seip was very helpful and informative with Ashley’s collection in trying to help us furnish our new house

Greg was awesome to work with. Great 25% off deal as well!

Our sales associate Greg Seip was very helpful and polite. He was also very knowledgeable about the products when picking out our new sofa set up.

Had a great experience purchasing Furniture. We went in for a new bedroom set left with a mattress and a new living room set. Everyone was very helpful.

Greg at Ashley furniture was very helpful.He went over all the options for the couch we chose. Would highly recommend Ashley Furniture again .

Gregory Seip greeted us upon arriving and helped us with our questions and pricing.

We had an outstanding experience with Nancy, our sales representative at Ashley Furniture. From the moment we walked in, she made us feel welcomed and valued. Nancy was incredibly knowledgeable, patient, and attentive to every detail—she truly listened to what we needed and went above and beyond to help us find exactly what we were looking for. Her professionalism and warm personality made the entire process smooth and stress-free. It’s not every day you encounter someone who genuinely cares about making sure you’re happy with your purchase. Thanks to Nancy, we left feeling confident and excited about our choices. Ashley Furniture is lucky to have her—we can’t recommend her enough!

Purchased a sectional at Ashley HomeStore in Quakertown... Nancy Pasquarella was so patient , knowledgeable and friendly. She took the time I required to answer questions I had regarding the pieces as well as fabric etc .... I've used Ashley in Quakertown for almost two decades it's always a pleasure

Greg was very helpful and quick with the sale!

Justin was very helpful with our recent purchase. Very patient with our questions and proactively checking stocks and delivery timeline.

Ray was awesome and friendly. Helped us find what we were looking for.

Greg Seip was of great help to us as we purchased a new couch. He was informative and was able to help us with anything and answer our questions.

Greg was a very nice salesman. Great to deal with. Please ask for him if you are shopping for furniture. We had an amazing experience with him!

Greg was wonderful to work with. Not pushy, super friendly and knowledgeable! Highly recommend!

We had a fantastic experience at Ashley Furniture in Quakertown thanks to our amazing sales rep, Ray or as we called him, Ray-Man! From the moment we walked in, Ray was friendly, knowledgeable, and super patient. He really listened to what we were looking for and helped guide us without ever being pushy. His positive attitude and great sense of humor made the whole experience fun and easy. We found exactly what we wanted, and Ray made sure everything went smoothly from start to finish. If you’re shopping at Ashley in Quakertown, ask for Ray, you won’t regret it!

Greg was very helpful but not too forceful which is much appreciated. Helped us get the couch we wanted and work out a deal on an additional table as well. Thank you Greg!

We went shopping for a couch, and Greg was incredibly helpful. He helped us get a deal on a floor model and wasn't pushy in the least. 10/10 would ask for him again!

Hi Greg, Thanks for helping us with our furniture shopping. You were friendly, helpful, and professional. We would definitely work with you again. Thanks, Kurt G

Ray was a huge help!

Amazing help from Ray, he helped us pick out our first couch! A great experience and a knowledgeable person.

Had an incredible experience buying a new TV stand! Ray was very helpful and kind :)

Our Sales Associate, Eve Boyle was very friendly and helpful. She answered all of our questions and made sure we got every available discount . Thank you Eve Boyle for the pleasant experience!

Justin was absolutely terrific

Tyler was amazing. Patient, informative, accommodating……not pushy…..awesome!!! Highly recommend this store as the service is impeccable.

Raymond Humphreys was great!

Greg Seip was quite helpful and attentive. He was very informative and patient with all the questions.

Raymond the salesman was awesome!

Greg S. was very helpful and patient while we were shopping for my son's new bedroom set. Would recommend ashleys in quakertown to anyone!

Ray was very nice and knowledgeable. Offered all available discounts and answered any questions I had. Great service

Ray, very helpful and knowledgeable. Great customer service, and pleasant experience.

Ray is great 👍, fantastic customer service, professional, and helpful with finding the right furniture. All associates were friendly Thank you

Greg was extremely helpful and courteous.

Went in knowing what I needed to order for my 2 year old who is not sleeping and doesn't want to stay in his crib any longer, was greeted with a smile and two helping individuals to find the mattress and order the set from online. It was a very quick seamless process. Recommend Ray & Justin at the front desk!

Eve Boyle in Quakertown was great to deal with. She was very patient as I made my decisions and her overall customer service and knowledge was top notch!

Greg Seip was very helpful about helping me choose a new couch. He had a lot of information & was able to answer questions very quickly. Definitely recommend Ashley’s Furniture!

Greg was super helpful and informative! Beautiful furniture store with so many options for anything you may be looking for.

Very helpful no pressure and knowledgeable Thanks Greg

We had a great experience with Ray! He was friendly, professional, and made the whole process of buying our leather couch super easy. The couch is exactly what we were looking for—great quality and very comfortable. Thanks again, Ray!

Nancy was a great help.

Greg Seip was very helpful and insightful.

Greg Seip was very professional and polite.

Gregory was very nice even though we didn’t bought anything he still helped and was there for us. Very friendly and understandable.

Nancy was very nice and helpful

Greg Seip was very helpful in answering my questions and made my purchase very easy.

Thanks to Greg! He’s awesome!!

Gregory Seip was a huge help and answered any questions we may had. Thank you Greg!

I bought a large sofa from them and a bunch of the seams are ripping. I paid for the extended warranty as the one cushion's zipper completely broke off. I reported it to the warranty company, and they will not cover it as they said it was a "seam." The sent me a list of everything covered and not covered by the warranty. The covered items were 5 bullet points, and the list of things not covered was a page long. Long story short, it's not worth buying anything and its definitely not worth the warranty. Do not believe it when they said get the warranty. I will not shop there again.

Greg was first class in the way he helped my wife and I pick out a couch and dining room table for our new house. He went above and beyond to help my wife feel comfortable and explained everything with great detail. I would definitely recommend strongly to anyone who is looking to furnish their living quarters to work with Greg and more importantly shop at Ashley Furniture.

Purchased a new couch today. Ray was extremely helpful and pleasant without being overbearing. The entire process of purchasing furniture was smooth and simple. Great experience today! Thank you everyone!

Excellent salesperson!

Greg was a great help in showing us our options for reclining furniture. Very pleasant and patient, thank you!

Very helpful staff, will definitely return for future purchases.

My boyfriend and I went sofa shopping and Raymond Humphrey was amazing. Very knowledgeable and so nice. So if you need furniture ask for Ray!!!

Salesman very nice,helpful. Didn’t hover-like to look around by myself. He said just call if you need help- was great!

Mr Seip was quite helpful and pointed out the positives and negatives of each recliner and we were able to choose an appropriate one for our home

Gregory Seip helped us furnish our entire home, from beds, to sofas, to dinner table everything. He made it such a breeze especially since I’m pregnant I just want to get everything picked, as quickly as possible and leave. He was definitely keeping up when I wanted this and this and this lol. Very friendly and kind and I would definitely go back to him if we ever need help again!

Our associate Greg was super helpful and friendly!

Ms.Nancy Pasquarella was amazing and so helpful. Greg the manager and Miriam were extremely helpful

Tyler did a great job with our sale. Thank you!!

(Translated by Google) Gregory saw (Original) Gregory siep

Mr Justin was a very patient and kind young man that helped me find the lay out that I was interested in. He was very knowledgeable and understanding!!! He was awesome and I highly recommend anyone to shop in your Quakertown location

Love the Ashely Furniture Store in Quakertown. So many great options and no pressure while you shop. The staff is knowledgeable and very helpful. Special thanks to Greg Seip for your help.

Gregory was great! Super friendly and checked in when we needed but not at all pushy to sell. Will be back to Ashley for any furniture needs in the future

Gregory Seip was very helpful and personable when we bought our sofa!

It was an easy and pleasant buying experience. It was only 10 days between the purchase and delivery. We love our furniture.

Greg Seip @ Ashley Furniture was an excellent help for what I was looking for

Greg Seip was very courteous and didn't rush us in making a decision. When we were ready he was very easy to find. Thank you for your help and cannot wait for my new furniture to arrive.

Ray was great

Raymond helped us purchase a new couch and dining set, a very kind and helpful sales associate.

Greg & Greg were fantastic. They were a great help.

Both Greg’s were great! Very helpful.

Very friendly and knowledgeable. Ray was extremely helpful

Shopping for a Loveseat or Sofa Recliner upon entering Ashley Furniture, I was greeted with a warm welcome by Greg. His friendly demeanor immediately put me at ease. Greg took the time to ask pertinent questions to better understand my needs and preferences, ensuring that I was guided in the right direction for the loveseat or sofa recliner I was seeking. Throughout the shopping experience, Greg demonstrated extensive knowledge about the products. He provided detailed answers to all my questions, showcasing his expertise and familiarity with the furniture available. His helpful nature and thorough understanding made the entire process smooth and enjoyable. I highly recommend asking for Greg when visiting Ashley Furniture in Quakertown PA. Thanks again, Gene

Ray was a great help in locating a replacement coffee table at a great price.

Raymond at the Quakertown location was extremely helpful and helped us get our dream couch! 10/10 experience! He’s funny 😂

Gregory Seip Thank you for all your help!

We worked with Nancy and she was so amazing! She helped us find exactly what we were looking for and even helped to keep our kids occupied while my husband and I made our final decision/throughout purchasing!

Wife and I moved back to pa needed a queen bed found same model of bed and ordered a queen. Hope it all works out.

Very poor quality of furniture and horrible customer service. Bought a couch and love seat from Ashley’s and the couch broken within 60 days of owning the couch. Have been dealing with trying to get it fixed for over a month, and it still is not fixed. l had to call the warranty company multiple times to try and get answers. Each time I called, I would get a different answer. Asked for a refund, they denied it saying it. You can receive better furniture from Amazon for half the price!

We had a good experience. Our sales associate was Raymond Humphreys. He was there to answer our questions and show us options but we never felt pressured like we have at other stores.

Excellent service! Greg was very helpful. Answered all our questions, left us walk around to look by ourselves. Highly recommend.

Ray was an awesome salesperson and made our mattress purchase super easy and pleasant. Highly recommend

Nancy was very helpful! Great experience!

We worked with sales associate Gregory Seip. He was courteous, helpful and friendly. We appreciated that he was not pushy.

Gregory Seip at Ashley Furniture Store in Quakertown is great! He was extremely professional as we selected our items & went above & beyond helping us locate items we had seen at another store. We can’t recommend him enough!

Gregory was very helpful during our couch shopping experience, he was knowledgeable and very nice. I would highly recommend him as a sales person!

Greg was very helpful.

Ray was great. Thanks for you help.

Unwilling to make a deal. My wife and I found a couch after being stalked by the sales team the entire time we were there. As we told the staff of our interest in purchasing the couch we had one deal breaker and that was to have delivery before the end of the month cause I am having knee replacement surgey and need this delivered before then. Instead of offering to assist us, I was told that I would need to purchase the couch and they would tell me by the end of this week or early next week if it would come on time and if it didn't we can get a refund. Thats not a solution, i pay you and hope you can get it delivered within the clients specified time frame. Unacceptable. They provied no attempt at a solution. No willingness to work with us. I've bought my dining room set, current sofa, and bedroom set through other Ashelys locations and never had this much from a sales team. This is the first time I ever delt with this location and i have to say I never will be doing business with this Ashelys location.

We had excellent service at Ashley Furniture in Quakertown. Thank you for your help Gregory Seip.

Nancy and the team were phenomenal! Great experience!

Great experience shopping with the help of Eve Boyle!!!

Gregory Seip was very kind and helpful!!!

Eve is absolutely amazing and super knowledgeable. Second purchase she has helped us with and we are so pleased!

Greg was amazing. He made sure to answer all of our questions and was very detailed.

Greg Seip is the man. Purchased a new sofa and entertainment center and kitchen table from him. Very knowledgeable and laid back. Didn't feel pressured from him. Highly suggest him if anyone is in the market for furniture from Ashley Furniture Homestore in Quakertown.

Gregory Seip was very helpful and attentive and not pushy

Gregory Seip was very helpful and helped us find the perfect loveseat

Ray was fantastic!

Greg seip was very helpful. Great service

Nancy did a phenomenal job !!!

Gregory Seip was very helpful and professional. He was still fairly new but knowledgeable. If you need anything from Ashley's, ask for him!

Great Service! Made the process quick and easy!

We bought a table today at Ashley's!!! Ray was the best in the business. He made buying the table fun and easy. I highly recommend you use him when you visit!!!

Creg was great to work with and made it very easy

Ray is the man. Great help during the entire process. Professional and great to talk to. Buy from Ray when looking for furniture

Greg (the manager) is an absolute joke. Will tell you exactly what you want to hear at the time of purchase, then when something goes wrong all you get is a political “I wasn’t there” answer. I purchased a couch on Black Friday, was suppose to be delivered a few days before Christmas, when it arrived it was clearly damaged. I asked for a refund of the couch and my sales tax. He said “there are no refunds for tax”. So this is the conclusion. They push to get a deal done, and when the item is damaged in transit they only refund the price of the couch, but keep the sales tax and delivery fee. Can someone tell me what incentive they have to protect and deliver whatever item you purchased? They don’t! Don’t go there and waste your time and hard earned money.

We had a great experience at Ashley Furniture all because of Nancy Pasquarella. She was there for the help if needed but did not make us feel overwhelmed like sales people at a lot of other stores. We are very happy to give Nancy our business and will be back in the future. Would definitely recommend.

Ray was my sales associate...kind & professional, he helped me pick the perfect sofa & love seat. Very excited to get it delivered!

I like the service of the Quakertown Ashley store! I liked working with Nancy Pasquarella. She has many patience.

Nancy Pasquarella was so kind and helpful and we were able to find our perfect couch for our family of 9 in 20 minutes! She listened to all of our needs and wants!

Great place Nancy Pasquarella was very helpful in finding me a new bed.

Enjoyed our sales experience with Eve Boyle.

Nancy P was an absolute joy to have showing us around! Thank you very much!!

Ray provided good service

I had the pleasure of working Justin Maust, above average customer service.

Jane did an outstanding job helping us from beginning to walking out the door with our new couch scheduled for delivery!!!

Ray did a great job

Great experience we buy all our furniture here with Nancy Pasquarella. all the staff is amazing and they always have great pricing and great products. Highly recommend for a For any home style

Nancy was very helpful and provided tips on savings! Nice store and even better customer service!

Everyone was great!

Nancy Pasquarella was a pleasure to work with! She made the process easy and comfortable. I recommend her if you head to this location.

Ray was very helpful and accommodating. Quick and painless purchase.

what a great experience! Brian the manager helped us furnish our entire home! Went in for bedroom set and prices well came home with everything! I can’t tell you just how beautiful our house looks! it is surreal! I can’t believe this is mine. Their furniture is absolutely gorgeous and priced right! I highly recommend! Thank you!!

Ray was very helpful as a sales person! Low pressure and answered all my questions. The whole team at this store made furniture shopping super pleasant and easy!

Ray and Justin helped us out, nice store nice transaction

RAY HELPED US TREMENDOUSLY!!!

While it was disappointing that the item I wanted was discontinued, the sales person helping me (Nancy Pasquarella) was very courteous, helpful and professional. Thank you Nancy.

Very helpful! Super kind and it was a great experience.

Nancy, we received our couch yesterday and we love it!!! Thank you so very much. It was a pleasure working with you and you are a good person. Please stay well, and beautiful. Your friend ~ Jacqueline Taylor.

Eve is concise and kind! Easy, knowledgeable, low pressure salesmanship! Very satisfied!

Evette was wonderful! She helped us make the right decision in a bed and was super helpful with explaining differences in each type of bed and base!

Our experience was very good! Nancy was very friendly, helpful and made our experience very easy!

Anthony is the BEST!!! He was very helpful & made it so easy! Thank You Anthony!

Very friendly staff!! Great experience!

Extraordinarily nice staff. We recently moved back to the area. Our cross country move was less than ideal with the movers damaging/breaking most of our items. We went into the store to see what was in the warehouse & available for fast delivery. The staff took the time to go through line items to see what we wouldn’t have to wait for & could get delivered quickly. Then, when we found out delivery would be the following Tuesday at the earliest, they contacted the shipping team to see if it could be bumped up. And it was! We got our furniture 4 days after purchase. Greg, Nancy & Justin worked to make sure we had what we needed to start fresh. Highly recommend!

It was great and Jane was the the best and very helpful she went out of her way to provide us what we wanted.

Everything from the staff’s help with picking the right piece and color to the quick and on time delivery went smoothly.

Ray was awesome help me with my purchase

Ray was a great sales person. Good to work with.

customer service is TERRIBLE here… employees seem MISERABLE and don’t seem to care to make a sale or even be kind to customers. their attitude was eww and uncomfortable. so glad i did not purchase anything from their store, HIGHLY recommend you go to whitehall instead, employees there are way more happy to be working, comfortable and friendly. i felt way more satisfied making a purchase at the whitehall location.

We purchased furniture today. Everyone was very helpful and our sales person Anthony was extremely helpful and knowledgeable. We will definitely be buying more furniture here in the future.

Ray Humphreys sales agent superb . Justin manager awesome, Maya Hoag awesome very helpful quakerton store awesome Anthony very friendly

Monica was awesome!!

Ray was wonderful and sold us a beautiful couch :)

Pleasant and courteous

Justin was very helpful and patient with us showing up close to closing to find some nice pieces. Highly recommend for some great furniture!

Ray was very helpful. We enjoyed our time in Ashley

Tony was our AMAZING sale person!! He explained everything in detail about buying our furniture!! I will be back !! GREAT STORE!! Helped us with financing !!

Nancy Pasquarella , All professional, super special attention from the moment we arrived until the departure! Thanks Nancy!!

Super kind and helpful

Nancy Pasquarella was our sales associate and she was the absolute best! Great experience and she made it so seamless!

Nancy Pasquarella was very friendly and helpful with finding both living room furniture and a new mattress!

Ray was great!!

Great job, Nancy ! Thanks for your expertise in furniture info. P

Tony was great! No pressure, very knowledgeable! A+ service

Nancy, our sales associate, was personable, not pushy, and incredibly helpful and friendly! Justin and Greg were also knowledgeable, patient, and helpful. So excited for our new furniture to arrive!

Excellent staff at Ashley Furniture in Quakertown! Ray was my Salesperson and was so easy to talk to and had a great personality. Justin, the manager, knew everything about anything that I asked. Patiently answered all my questions. Both were very helpful and knowledgeable, without being pushy. Nancy and Maya at the desk were warm and friendly. What a great team. The whole experience was wonderful. Not to mention the huge selection of beautiful, affordable furniture! A+

Great experience shopping for a sectional. Appreciate Tony’s help finding the right piece for the right price!

Very enjoyable experience. Eve was a great help. Fun and professional.

Mónica was a professional salesperson friendly not pushy gave us our space to talk out our decision, would definitely recommend her and this Ashley Store Thank you again

Tony was very helpful and wonderful to work with. He was patient and showed me several options to furnish my new place.

Tony and his team were very helpful! Love coming here!

Tony M did an excellent job today with helping us buying new couch, patiently answering all the questions and guiding to the best option. 5 star service!

Ray and Gregorio gave us excellent service, answered all our questions made our purchase smoothly.

Ray was great and got us exactly what we need at a great price

Ray was very friendly and helpful and knowledgeable. Definitely recommend ashley!

Had a great experience with Tony today. He knew exactly what we wanted after explaining our needs. He was amazing!

Tony was great.... very professional and helpful.

Tony was very helpful in helping my wife and I pick out a couch and table. Very nice guy as well. Greg the GM was very helpful as well.

Had a very good customer care service experience from Tony, he was very helpful in all the questions i had. You get time to explore the store. Got what i wanted. 👌

Nancy Pasquarella could not have been more helpful or pleasant! I will definitely be back.

Ray did a great job!

Nice place to go if looking for furniture.100% recommend the place. Very Nice people there especially Tony who helped us to find what we were looking for and even giving us options..

An excellent service from Tonny, a very friendly professional person who is willing to have patience and above all to show you all the options he has, undoubtedly a good character. Excellent team. 👏🏻

Tony was an incredible help! He was there when we needed him and he gave us tons of time to make our decisions. He helped me on my first visit and answered all my questions so I came back to him with the hubs!! Thank you to your manager also!

Staff was so helpful & knowledgeable, thanks for all your help Ray!

Ray quickly helped us find the furniture best to fit our needs. Speedy friendly service and great price.

Employees are not so nice in this location but i bought here anyway coz we were already in the area and needed the furniture soon since its backordered. First they change their mood if u show them the price online thats cheaper and if you say I went to other locations already and this is the price they told me. They asked me a proof if they really gave me that price in the other location. Seriously. Once you signed the invoice theyre super quick bye goodbye. They dont even explain clearly what i bought and the policy of the warranty and the sales lady was like thank you it was nice meeting u thats it. not much of a help. They literally just add it to cart for me and make the invoice. Never coming back here. My husband was like lets get out here but i still bought it anyway well i wish i did not. FYI its normal for people to shop different locations. we dont pick money from the tree.

My mom and I had a wonderful experience at Ashley Furniture and Nancy helped us as best she could to get the chairs we need for our dining room. When we got home, however, we never got our 25 percent discount. After making a phone call, we learned that instead of the discounted price on the first bill shown to us, we got charged the original price, which did not include the 25 percent we were supposed to get. To all who go here, do not show your phone with the price from the online store. You will get charged the original price from the online store and no discounts will be applied.

TONY was a huge help with helping us pick out our new furniture for our living room. Helped us when we were confused about what to pick. We are very satisfied.

Ray was great and helped us out finding a great set for our living room!

Ray is very helpful and we got what we need. Very amazing customer service. And amazing couch we got. And Justin is really helpful

Jane was great! She helped my fiancé and I pick out our new couch and kitchen table. Very helpful and sweet!

Jane is the best! She helped us for hours and was very fun to be around.

We had a great experience at Ashley in Quakertown. The service that was provided by Eve was above and beyond the best experience we have had at any Ashley. I recommend looking up Eve when you go into Ashley Quakertown.

Nancy from quakertown Ashley was so helpful and kind. We loved her. She showed us everything we wanted to see and more. We just bought a couch that’s perfect for our family and pet. Thank you Nancy! ❤️

5/16/2024 Friendly Helpful sales associates, not pushie. Good quality furniture, purchased love seat,sofa and reclinerchair..8/1/25 update: the recliner chair is broken (see picture)

My husband and I have been looking for a new sofa for a little while now and were patiently awaiting a holiday sale. Our sofa that we purchased elsewhere about 3 years ago, broke out of nowhere and broke again about a year later, after being repaired by my husband. Ray was a great help & we ended up with the perfect new sofa and can’t wait for its arrival!

Ray was there and he did a good sevice to us.

Nancy P. in Quakertown was a huge help with my furniture choices. Very informative and walked me through the process. THANK YOU!! Can't wait to get my new furniture!

Ray was very helpful and patient with us. He was personable, friendly, and really helped me get the best deal for what I was looking for. Justin and the rest of the team were also very helpful with the financing.

Nancy Pasquarella was so helpful and accommodating in my needs. Will be returning.

Awesome service!! Very helpful! Thanks, Nancy!

Justin M. Was phenomenal, professional, relatable and super helpful! Thank you for your help! Great place to do business.

My girlfriend and I went into this Ashley furniture with only the intention of gaining some ideas for our rooms and looking at new mattresses. We were greeted by Greg who was incredible, he left us to look around ourselves for a while and then asked if we needed any assistance which we explained we were both looking for a new mattress and after spending a long time testing out multiple mattresses, we both ended up purchasing 2 of the same ones that day. We never felt pressured into buying anything or spending more than we were comfortable with and we genuinely enjoyed the experience which is why I’m leaving this review. We both highly recommend this store and ask for Greg!

We met with Ray! He did a great job getting us what we needed!

Maya was wonderful and the staff and manager made our visit and purchase an amazing experience.

Ray was very helpful and accommodating, not pushy at all but made sure we knew we had help when we needed it. Knew his stuff. We were able to get our couch and table quickly with his help.

Ray was excellent! Very knowledgeable !

Eve was a huge help finding the right sofa for us.

Purchased a full size bed frame, headboard and footboard for 8 year old child. Bedframe broken where connects to headboard and bed frame snapped under box spring 1.5 years later. Save your money & buy better quality furniture else where. Junk!

Worked with Ray .. was a great experience

We have been looking for a specific color sofa for over 2 years. We finally found it with Rays help! He was a great. The price was perfect!! Highly recommend.

Nancy Pasquarella and Justin Maust were absolutely wonderful working with on my purchase! They took the time to understand my needs through the certain dimensions and obstacles in my bedroom to find the right bed and mattress!! Ten stars, instead of 5!! Looking forward to coming back for our living room furniture!! Thank you!!

I'd advise seeking another option. Initially, the customer service seemed great upon my arrival. However, when I showed a photo of a bed I wanted to purchase to the staff member assisting me, a concerning incident unfolded. Another staff member noticed the price tag in the corner of the photo, which was higher than that of the store. Without informing me, they adjusted the price to match the one from the store where I took the photo. It appeared they intentionally raised the price but failed to disclose this. After signing the paperwork and returning to my car, I realized something was off. Upon checking the price online, it became evident they had indeed inflated it. When I contacted the store, they mentioned that they supposedly deducted the price from the box spring that I also purchased, although I remain skeptical. Despite the efficient delivery team, I'm deeply disappointed by the lack of transparency and integrity in their pricing practices. I won't be returning to a place that resorts to such deceptive tactics, as it erodes trust and customer confidence. While I'd give them zero stars if possible, the swift delivery keeps it at one. My advice: refrain from sharing price information from other stores with this establishment, as they may exploit it to extract more money from you.

Great experience buying from Ray and Greg. Great folks, even better atmosphere.

Ray and Justin were fantastic to work with! They helped us create our perfect couch for our new home. Highly suggest visiting this location and asking for their assistance!

If I could give 0 stars, I would. Terrible experience, bought a $2300 table it was delivered 3 separate times broken. Every time I contacted customer service (I don't believe it was it was the quakertown store, but Ashley's general customer service number) I was told I'd receive a call back within 24-72 hours. I never received calls back and always needed to call them and follow up and each time I did I was once again told "24-72 hours". Finally, a week and a half later I received a call back and they refunded $220 which is absolutely ridiculous, for them to screw up the delivery 3 times and refund such a small amount. Mentioning it to multiple people, we agreed it should have been a MINIMUM of 25% considering I had to leave work multiple times early because of their mistake. And then to top it off the final delivery was scheduled for 8-12PM and they didn't show up until 7:30PM, I was waiting for them for 12 hours, they gave a 4 hour time window and still showed up almost 8 hours late. Yet another day I needed to take off. Needless to say, Ashley has always had a bad reputation and I will never shop there again. I'd rather spend a few extra bucks and go to a reputable place like raymour and flannigan

I was greeted at the door by several friendly staff. I was then invited to walk around the showroom. Ray Humphreys checked up on me after a while to see if I needed help. Once I narrowed down my choice Ray was very helpful in checking on colors and sizes of the furniture. The ordering process was easy. I would recommend Ashley Furniture!

Ray was excellent very helpful k ows his stuff

Ray at Ashley nice guy very helpful very knowledgeable!

Maya was so patient and helpful! She answered all our questions and helped us find the perfect couch set to fit our wants! Thanks Maya!

Great service!! "Sting" Ray Humphreys was patient knowledgeable and put together a great deal for us!! Thankyou!!!

Very nice people, great service!

We were greeted by a nice salesperson named Ray when we walked into the store. He clearly explained the current sales promotions and helped us find a new sectional couch at a great price. We were already returning customers but will definitely be back for our future furniture needs.

Greg was great and helped us tremendously!

Nancy was awesome, she didn’t stalk us while we were shopping like some other stores. Furniture is nice and a good price.

Eva was very helpful and knowledgeable. Bought furniture from this store a few years ago and both experiences have been great!

Great customer service! Thank you Nancy Pasquarella! We will be back to shop some more!

Ray was very helpful. All the sales people were friendly and courteous.

Polite and friendly staff! Nancy helped us make a good decision finding the right sofas within our budget. Very patient and not "pushy". Justin and Monica assisted with financing. Overall great experience. Highly recommend this store.

Maya was very knowledgeable and helpful in our search for living room furniture. Monica was also great helping to get all the paperwork completed. can’t wait for it to be delivered!

Customer service is poor. I ordered a recliner and was told it would be delivered at the latest by Feb 23. This was ordered the end of December. Was not happy about waiting this long, but whatever. 2/17 and I havent heard anything from Ashley so I called the store. 5 times I called, 4 times I got a message to call later. One time I was hung up on. Won't be shopping Ashley again!!

Ray got us a great deal on our bedroom set and was super helpful!

Ray was extremely helpful and pleasant. Great experience

Ray was fantastic super helpful and a delightful. Would absolutely buy more furniture from him.

Nancy Pasquarella was very patient and kind with the whole furniture buying process. Very appreciative of our business, as well.

Best furniture shopping experience I have ever had, and I’ve had many. Nancy was beyond helpful and personable. Pricing was also super reasonable. Next time I need new furniture, I am coming back to work with Nancy!!

Dont go to any other Ashey except Quakertown! Jane is The absolute best! She went above and beyond by helping to design, modify and get us the best price! The Manager, Monica and Maya made the whole transaction seamless. Thank you so very much

Ray was so helpful in finding me a mattress! Great prices and great service

Quick easy transaction. Friendly helpful staff without too much pressure.

Ray was great!

Ray was super helpful and just an all around fun guy to work with!

Felt awkward and pressured to make a sale. Nancy was not listening to what I was looking for. Decided to shop elsewhere.

Jane was my sales associate when I went shopping here, and she provided outstanding service!! Loved having her help, and would definitely come back to work with her again!

Ray was very helpful, along with his manager. We got the table we wanted for a great price!

Ray is a great sales person… come see him !!!

Ray was a great guy and helpful.

Ordered some furniture and the delivery isn't for 4 weeks. Not at all thrilled about that, but they're so close to our house we really thought delivery would be sooner. Explanation is the warehouse is in Philly. What? Right, good for them we're patient people, and not in a hurry.

Ray was a great help!

Jane was super helpful and patient when helping me purchase our families new sectional

Nancy helped us and was so sweet and helpful!

Nancy Pasquarella was excellent throughout our entire experience!! She was there for us and got us everything we needed, from pricing to dimensions to a second opinion on color; we couldn’t have asked for a better deal and better service! Thank you Nancy, and thank you Justin for checking out our order and making sure everything was perfect :)

This place is great

Ray did a great job. Helped measure length and width. Confirmed correct layout.

Maya was very helpful, personable and knowledgeable.

Thank you Ray for a great shopping experience.

I've want to thank Ray at Ashley Furniture for his professionalism and kindness while looking for furniture. I highly recommend Ray!

ray nice guy. helped us a whole bunch. truly great guy. working deals with us. 🤝🏻

A wonderful experience and Nancy extremely helpful AND listened to us. Most helpful knows her products

Very polite, helpful staff!

Nancy and Justin were terrific!!! My family and I are moving into our first home and they got us a beautiful sectional 🙂 They were super friendly and extremely helpful when it came to picking out the perfect pieces for us!!

Ray was great!!! He was a lot of help and it was a fast process.

I found a sofa online it was on sale. It gave me some monthly payments option one of them was 60 months for 20 dollars but you have to go in for it. I'm a single parent so financially I need to find something that fits my price. I went in and they told me no you can not got the sale price if I do the finance option even tho the website told me I can and told me what my payment would be. Then told me they have other options and brought me to a 4000 dollars one knowing I can't afford it. Then brought me to a 700 dollars white one I told him I have a kid white will not last then he told me it's only 700 you can always buy another one if it gets dirty. They don't respect your finances

Sales associate was super helpful. Although the building smelled bad.

Salesperson Ray was very helpful. Purchased sofa and loveseat at great price.

(Translated by Google) Fabuloso is undoubtedly a spectacular store to buy furniture for your home. (Original) Fabuloso es sin duda un almacén espectacular para comprar los muebles de tu hogar

Ray, our sales representative , is informative and helpful. Will be buying from him again soon..

We had a very good experience with Pam at this location. She was very helpful when we ran into an issue with the fabric difference between the show room and what was actually delivered. Pam was quick to help us re-select and super pleasant the entire time. We would highly recommend this store. Thank you, Barb & Jeff

Was sold “new” bed frame. When it arrived it was all covered in black marks. Horrible customer service. Never buying from them again.

Ray was fabulous.

Expensive and not high quality furniture, especially for their asking price. There are way better options elsewhere

Ray greeted me and my wife in a very friendly manner. He worked with us to find the perfect couch both in color and feel! And a new dining room set all to match the new apartment we are putting together! Thank you Ray from Quakertown for the great service!

Ray the salesman was great! He’s just learning how everything works but was extremely helpful, cheerful and I definitely would work with him again. The manager was also awesome. Highly suggest checking out Ashley’s in Quakertown.

Great experience with Ray at Ashely today!

Ray did a great job and was very patient assisting my mom in finding her kitchen table. Even though he was new, if he didn’t know the answer to something, he would find the answer. Thanks, Ray!

Nancy Pasquarella was amazing !!!!! She helped us find the perfect sofa for our living room! She went above and beyond helping us , allowing us to move pillows all around! Sitting on everything . She was kind and wonderful the whole time! If you go here ask for Nancy she is the best!!!!!

Nancy is great she really works to help you

The team at Ashley furniture in Quakertown are awesome. Maya is the best help me immensely. Save me lots of money. Love these guys.

Mia was very nice and friendly greeted us at the door with a smile and went above and beyond to help us

I purchased an ASH U8300447 Catanzaro - Mahogany 2 seat pwr rec sofa on 02/20/2023, delivered 03/08/2023. delivery team professional and careful. After 1to 2 months of use, it was observed a misalignment of the one powered side. Investigation revealed a broken frame, this was confirmed by the service man to which he could not fix. multiple photos where taken for the report. After months of a run around. Today (07/03/2023) the store could not help and customer service finally revealed that Ashley was blaming me and I would have to pay $150.00 in order to have it fixed. This sofa is treated better than normal wear and it still broke. This is the disgusting service Ashley provides when you decline the several hundred dollars for an extended warranty (translation - more profit) despite having the sofa for less than six months and still under manufacturer warranty. They will not provide the manufacturer contact information nor will provide assistance. Additionally you do not have a right to the report but that won't matter since they will not provide assistance with manufacturer contacting or help. Do not purchase any Ashley products due to there irresponsible business practice. There customer treatment of deflection is sickening. They truly deserve to be out of business. The customer is not always right but they also do not damage there purchase. The short of this is Ashley is irresponsible and they won't own up to there portion of rectifying this issue.

We had a great experience today buying furniture. We came for a dining table and dresser but left with a table and a whole new bedroom set. Olivia was great! Helpful but not overwhelming. Such a sweet person to work with. Thanks!

We bought furniture today and Justin was very helpful and friendly.

Excellent service. Found the furniture I wanted on sale. They had me on my way in 30 minutes. Thank you Justin!

Nancy was a great help to find our bedroom set!

Great experience my sales person Maya was very helpful and very patient. I would definitely recommend Ashley Furniture and Maya to my friends and family.

Some stuff are okay but for the price not too high on price

Maya greeted us at the door and allowed us to start our search. She then joined us and guided us with very helpful information. She was extremely patient and thorough. We found the correct sofa and made the purchase . Very satisfied with entire process!!

Nancy Pasquarella was very helpful! Helped us find the perfect couch set for our house. Would recommend her and this location to family and friends.

Everything was great helped us get a mattress quickly

She like to go to this one cause better than the others

My partner and I recently moved in together and we thought it was time to get a few items for our little apartment to make it feel more like a home. We went to the Quakertown location and found the store to be well organized and very friendly. We were able to browse around on our own after the staff gave us a general layout as to where to look. We quickly fell in love with a small dining room table set and then we moved onto why we were there, to look at some couches. The manager Jackie, quickly jumped in to help us look around and was never under any pressure to purchase anything. Having been being in the sales industry for over 23 years, I really appreciated her approach. I'm pretty picky and needed some additional guidance, and that's when Olivia stepped in and we found a couch set together. We all sat on the couch in the showroom and just joked around and had a chance to just enjoy what it would feel like to have it. As you can see by the pictures, we decided on a new couch and even got the dining room set! The whole team was there late with us and got us the financing we needed to make this a reality. I must say, I was very impressed with the sales process and overall experience. Kudos to Jackie and her staff for being so well educated and personable. I also didn't want to write this review until everything was delivered. We had to wait a little bit, but it was worth it. The folks who made the delivery were extremely efficient and fast! They made sure we were completely happy before they left as well. In summary, this was a very pleasant experience and for whatever it's worth coming from a stranger, I highly recommend them if you're in the market for some good quality furniture. Thanks you guys!!! - Maddie & D.

The sale person Nancy! Was awesome, great service. She went over and beyond! Jamie the customer service representative was great, and seemed very knowledgeable. And last but not least! Jackie the manager, wow! Such a sweet, kind, and very persuasive lady. We had the best shopping experience.

Wonderful Experience We Thank you

The sales Rep. Matt K. Was very helpful, kind and caring. If you want a good experience in finding furniture all for Matt K.

Eve was fantastic! I was in a big hurry that day but knew just what I wanted. She was quick and efficient. We got my sofa before Christmas and it was just what we ordered. Thank you so much! She also helped a friend who took her time and was good with them also

Very helpful staff, not overbearing. Jane,Nancy, Josie, Sheri have all been wonderful.

Nancy and Pam were so wonderful! They responded So quickly and did everything they could possibly do to help me. These folks are true professionals!

Nancy any Jackie (manager) both are so nice and friendly and very helpful.

Working with Nancy was a breeze. She was very patient while we spent a couple hours trying sofas and gave us our privacy to make our final decision.

We had a great experience with our sales representative Nancy. She was very personable and knowledgeable and we left with a great deal.

Jane our sales lady was kind and helpful. The two girls at front desk we're pleasant and did there best to accommodate our budget.

Lily was extremely helpful and patient with us. Very happy with the service. Come in to Ashley Furniture and see her. 😊

Olivia was so accommodating and walked around with us until she found the perfect couches for us and our families needs.

Ashley furniture in Quakertown is amazing. As soon as we walked in, Jackie was there to help, listening to our concerns and highlighting the sectionals that would work for our needs. Richard and the awesome check out assistants helped to manage our concerns about the protection plan and walked us through our options step-by-step. Everyone was incredibly patient and helpful, and we are excited for our new sofa!

Nancy was absolutely perfect. Huge help with our purchase

Olivia and the management staff were very helpful and provided great insight into the products and financing.

It was a great experience and Nancy pasquarella was great

I had a great experience with Pamela g. She helped furnish us with lovely furniture. Ask for Pam she's great and we will be back

Great experience at the Quakertown store. We were looking for a recliner and Pam, a sales manager, helped us pick out two beautiful recliners. Financing was painless. We will definitely go there for other furniture needs.

Nancy Pasquarella was a huge help. She was lovely to work with and made sure we were taken care of. Thank you!

All of the staff was very helpful!! Richard was great and informative and personable! Everyone made us feel comfortable and at home. They were easy to work with even at the end of the day! Thank you !!

Lilly is super nice and very courteous, a big help to me in shopping for chairs!!

Richard and the team at Ashley Furniture in Quakertown we're phenomenal!

Lilly was very helpful and genuine. Allowing us to make informed decisions on the furniture that would be right for us. The store had a great selection and Lilly answered any and all questions with patience and a smile. Truly an asset to the store. I wish there were more people with her pleasant attitude.

Had an awful experience here. Was given a delivery time between 3-7pm, the drivers showed up at roughly 9:30 pm without giving me a call, email, or any notification that they’d be late. When they arrived, they told me that they didn’t know how to get the furniture into my apartment. The person who told me that then told me I had to cancel my order. The people in the store were incredibly helpful and friendly, but if this is the people that they allow to do their deliveries you’re better off going elsewhere.

Everyone in the store was friendly and helpful. Richard, are salesmen was awesome! I would highly recommend him.

They were flexible helpful and friendly.

Great experience as always! Pamela Gonzalez was awesome and helped us from start to finish. Highly recommend the Quakertown, Ashley, ask for Pamela!!

Pam gave us the best service ever I helping pick out our daughters bed and mattress thank you so much

Work with Jane.

Save yourself a huge headache and go elsewhere. I ordered a sectional, waited about a month and the wrong one was delivered. I spent 3 hours on the phone to find out they ordered us the wrong one. Long story short, we were given a bunch of different *wrong* answers. They left us without a couch for 10 weeks before I went ahead and canceled the order due to the holidays quickly approaching. This was a problem that they created. I should have received a pay check from them for all the work I put in on my end plus the days I needed to sit and wait to for the wrong couch to be delivered and picked up. The communication with the store/ higher ups is horrendous. Don’t expect any sort of answer from them for approximately 3-4 weeks and you have to reach out constantly to get it. The store called me maybe 2 times during the 10 week period any other communication was done on my end. Plus side of the story, I now have a couch being delivered in less then a week from a different company. Can’t wait to sit on my stress free sectional in 5 days time.

Pamela was awesome greeter and did a wonderful job navigate for kitchen table and inspired us to come back and buy new sofa

Amazing customer service from Johnny and all the staff!! 10/10 would recommend!!

Spent nearly $5000 on a new sectional and table on 8/14. I was told in-store that the table could be delivered immediately, and the sectional was TBD. Received a call the next day and was told "We have your furniture in our warehouse and we can schedule delivery for 8/18. Threw away our current sectional the morning of 8/18 to make room for the new one only to find out "We have your furniture " meant ONLY the table and not the sectional. Called the store to try and find a resolution and was told the sectional *might* be available by 9/11. Unacceptable. I was then told I would receive a call back in a little bit with a resolution, 2 days later and nothing. So, I called the corporate number to file a complaint. They said the store would call me before the end of the day (8/20). Nothing. Again. I'm done, this is absolutely ridiculous and I'm stuck without a sectional for 3 weeks. I'm going to the Better Business Bureau.

Great customer service

Carrie did an amazing job handling our needs on picking out our new bedroom set as well as offering competitive prices.

I wish zero Stars was an option, absolutely disgusting service I would not advise anybody to purchase from the store, it was failure after failure of them scheduling me, called in multiple times multiple different places and they still scheduled me for the wrong time for the third time. Then they proceeded to still charge me fees for their lack of professionalism, and still tried to charge me for delivery. Absolutely disgusting and will not ever return to this location or this store!!!! Also spoke to corporate and they were the worst corporate I've ever spoken to, they were not interested in what I had to say she kept cutting me off and not allowing me to speak and then at the end of it just told me to flat out cancel my order. She did not do anything or help anything worse service ever!!!

Jordan helped us she was amazing, friendly but not pushy. Definitely recommend her!

Understaffed and maybe some unskilled staff. Nancy, the sales associate, seemed knowledgeable and was running around doing her best with several customers. She was the only sales associate there at the time. There was a receptionist and the manager. The younger male manager seemed put out when it came to helping his sales associate. He was not professional, helpful, or kind to her or the customers. He seemed "very busy" on his cell phone and disgruntled to be bothered.

Nancy and Pam were very friendly and helpful!!

We have bought our furniture from Ashley’s furniture for years never had a issue great quality!! I love the fact sales people aren’t following you around. Well we ordered our new living room furniture from them and the wrong cocktail table was delivered I told the delivery guy I didn’t think that was my table he said it’s what they gave him to deliver here so I went to Ashley’s and talked to the GM on today she took the wrong table back and ordered the right table for us!! She was very friendly and knowledgeable!! I’m so glad we continue to buy from Ashley’s!!

My 87 yr old mother purchased a bed less than a year ago and one side rail split in half dropping her and her 90 yr old husband to the floor. When I checked out what happened, I was stunned to see it was made from pressurized compressed paper fiber!! I managed to patch it so they could use it. It's been over a month since first contacting them about it and it has been a nightmare. We're heading back today as phone calls with customer service are a runaround. Never again will we ever buy another item there. Beware, they simply don't care. Update! The saga continues and get worse. Store says out of their hands and we have to contact Corp customer service. Did that and they won't have a replacement side rail until mid August. Philly warehouse has dozens of bed parts in stocks and Corp doesn't care. NEVER BUY ANYTHING FROM ASHLEY FURNITURE!

Good experience. We looked around until we selected what we wanted. Salesperson was very nice. We will go back. Michael gave us a great price with 5 year warranty.

Nancy was a wonderful salesperson! Extremely helpful and knowledgeable!

Nancy was great :) I would recommend her and AJ the manager worked with us to make it affordable! great team!

The process for buying furniture was fast and the staff was very friendly. Jane was a great help and was able to answer all questions we asked her.

My husband and I are new to the area and were in search of a coffee table so we went to the Quakertown Ashley Furniture, located in what looks to have previously been a Country Junction. From the moment we walked in to when we left we had a wonderful experience. Toni helped us and showed us all of the tables that matched our description. We saw some beautiful pieces but none that were big enough to fill our space. I showed them one that I saw online, and they said they'd be able to order it for us and that it would come in 10-16 weeks. To our surprise our table came in 3 weeks, was delivered fully assembled and in perfect condition. I see past negative reviews, but it's my understanding that the store is under new management. I can honestly say it was an extremely pleasant experience and everyone we came across was lovely. We LOVE our beautiful new table.

Disappointing customer service. Wrong furniture pieces sent by delivery company. Rejected pieces. Now have to take another day off. They are sorry. Thanks

They were all very helpful and professional. helped me and my fiancé find what we wanted and got us a good deal highly recommend shopping here for your furniture

We were greeted by Eve who was completely knowledgeable but gave us the freedom to explore and find what we need while checking in for any questions we had while shopping. AJ and Sar were most helpful in completing our financing and even stayed late to make sure we were satisfied. Overall, everyone there was friendly and helpful and made our experience a pleasant one!

Great store with a huge selection. Michael Brooks was very helpful with our purchase. Very pleased. Thank you so much

I went in for the one day 30% off sale they were having upon entering no one greeted me once I even heard the lady behind the counter ask the customer who walked in after me was she being helped anyway I’m walking browsing finally a sales person come and ask me what I was looking for I tell her she showed me about 3-4 items and disappeared I seen her again As I was walking out she walking from the break room with her mouth stuffed and said oh yea hold on I began walking out there were MULTIPLE people at the door upon my exit no one said anything to me not did you find what you were looking for or even have a great day! I felt very uncomfortable in this store setting I would NEVER return

Horrible custom service, never had such a bad customer experience from anywhere in my life. They never delivered the furniture and Outsource all their customer care and have no communication in the business. Totally dissatisfied with their service.

3 staff members including the manager stood and watched as I struggled to get my mother in a wheelchair in and out their door. Not one person offered to help. The quality of the furniture is terrible. How can you have distressed furniture with chipboard underneath…

Unfortunately we did not have a good experience for multiple reasons and I don’t even know where to begin. Our sales person (Eve) was pushy to begin with and informed us our delivery would be 10-16 weeks upon sale. Of course it wasn’t, and we found ourselves calling to check in multiple times to check on our order. Our sales person also made a few strange comments about my fiancé’s size when looking at beds/mattresses. It made us a little uncomfortable and she clearly cared more about the sale. We were totally understanding of the delays in delivery with production of furniture at this time. What took a turn for us was after that. My fiancé was very transparent on availability of delivery, which a few weeks ago when discussed, didn’t seem like a problem. We received a call that the delivery was going to be in the morning (which is not what we were told to begin with), and we made sure someone was there. The delivery person went to the wrong house and then showed up and informed us that our bed was damaged. We really appreciated his honesty and transparency and totally understand that sometimes that happens. What really surprised us was when I called the store to speak to someone about our experience. The woman who answered the phone was rude the second she picked up. I have heard many stories about rude staff at that store, but we wanted to give Ashley a chance. I asked if I could speak to a supervisor or manager about my experience and she literally said “for what.” I told her about my experience and frustration with Ashley. It turns out the lady who spoke to us on the phone was our sales person, Eve! She then refused to put a manager on the phone and simply said “no.” I asked her if there was anyone else I could talk to and I got “no.” I could barely get a word in because she was incredibly defensive and very rude on the phone. She constantly was cutting me off and didn’t seem to care what I was expressing. When I told her my frustrations, she said “well that’s not our problem. That’s not Ashley’s problem” when I told her we had to arrange having someone here due to sudden delivery changes which, again, were previously discussed. She was mumbling things to coworkers when we ended the call. I have never had such a negative experience in customer service and the crazy part was that it began the second she answered the phone. My fiancé then called to follow up on this and she hung up on him. Ashley then refused to answer our phone calls. We have never had such a negative experience in purchasing anything! We highly recommend Raymour and Flanigan down the street. They have been wonderful to us!

Wonderful staff. Beautiful showroom. Great experience.

Big showroom but pricy. Find what you want here but buy it elsewhere.

Not friendly employees behind the counter. However, the young man greeting at the door was super friendly and cheerful.

If you like bulky, uncomfortable, unrefined furniture that's the store for you, enjoy !

Bought a 3,800 $ tempur -proadapt firm. King mattress from Jane Taylor at the store. I was told that they would take the old mattress when the new one was delivered. At the time the new mattress was delivered the driver stated that he can’t take the old mattress because it didn’t state that on his paperwork I called Ashley’s at 9 am when the new mattress was delivered to talk to Jane The store didn’t open till 10am. The driver left and left the old mattress sitting in the middle of the living room, I called Jane at 10am and she said it was her fault that it didn’t state on the paperwork to pick up the old mattress and I asked her if anyone could pick it up today and said there is nothing she can do after taking to her manager. So now I’m stuck with the mattress and I have to pay some one to remove it. Poor business practices. Never go back there again. Purchased a lot of furniture there

Friendly staff

Good customer service, quality products, but in our case was an inaccurate delivery time frame, and after ordering, took more than 3 months to get the delivery.

Very nice things. Somehow we went unnoticed by the staff and were almost ready to leave when someone from sales, in a hurry to go somewhere, matter of factly said...oh hi and kept going. We've heard bad reviews on their delivery but do not have experience with them and when the sales person came back didn't seem to have a glowing review either. Really would love to purchase from them but when you pay for delivery ...well getting the furniture is a big part of buying furniture.

Shopped here to buy some furniture and the service was amazing!Bless their sales and front office for being so wonderful and helping us pick out some great pieces!

Our salesman was Michael, GREAT SERVICE!!!! Yes service! He was very kind and helpful, yet not Obnoxious and pushy when giving us information on what we were looking for. It was very easy to talk to him, and he k ew all the facts about the furniture. That was very impressive, when he didn’t know the answer to a question, he didn’t pretend to know. He said he would go get the facts about it, which I appreciate so much that someone cares to tell me the right information versus guessing or the wrong information. He had a very good attitude, whether with us or amongst his peers or boss. We would purchase furniture again from MICHAEL.. Beth

Very disappointed with this place. We ordered our kids a full bedroom set, 14, almost 15 weeks ago. We were told delivery would take no more than 8-12 weeks. When I called to check if our items were in, the woman argued with me on the phone saying that she had my paperwork in front of her and it says 15 weeks for delivery. I also had my paperwork in front of me that clearly states 8-12 weeks delivery. I asked to cancel my order, this woman told me I would have to pay a 30% restocking fee, for something not even in stock. I asked to speak with a manger, AJ, who called me back hours later and assured me that I was in fact given a 8-12 week delivery time frame. Anyways, fast forward a few weeks, my order still is not in. When you call the store the customer service is awful, the people are rude. They’re very quick to take your money but then act like it’s not their problem or any inconvenience at all that they can’t hold up on their end. I called again after waiting 14 weeks, they still couldn’t tell me anything. I asked for the manager to call me. It’s been 3 days and they still have not returned my call. We will be cancelling our order and will never, ever do business with this place again.

We ordered an entertainment center with an electric insert 13 weeks ago today. Each time we call there is one piece in and we are waiting on another. Then when we call again the pieces that were in are no longer in and now new pieces are in. We were told today that the pieces we are waiting on will not be in until mid October and then it is another estimated 2 to 3 weeks shipping schedule... of course that is if they don't give away the other pieces that are currently there. 🙄 we have kept records of what they tell each time and then the make us feel like we are making it up when we read what was there and now gone. We asked for them to bring the items as they come in so that we have some control over this craziness but they only ship complete invoices. Wow is the word for the first experience dealing with this company. Good luck if you decide to buy furniture here as you may see it by spring.

Bought 2 power love seats and 1 power recliner on 18 Aug 2021 after seeing them on Ashley Furniture web site. Was overcharged from the price on website by $850.00. The first recliner damaged on delivery. @nd recliner frame bent. Get no response from either the store or Customer care. sent photos. This was the Quakertown store It'sbeen almost a month with no end in sight

priced for the well to do. not my furniture place.

Eve was awesome and friendly. Great selection and good deals. Delivery a bit off but that is COVID for you

Awful experience. Will definitely never be ordering from them again. Delivery men were disrespectful, cursing in my house. They broke my stairs and molding of my brand new house. I filed a claim over a month ago and haven’t heard anything back. They damaged a chair which I did not accept delivery for, and have yet to hear back from Ashley Furniture store, despite calling multiple times. Once speaking to family and friends of this experience, they all told me they experienced similar issues with this company. I wish I would’ve spoken to them earlier. Bad customer service, and overall awful, frustrating experience. For the price we paid, I should not being having this experience.

To Whom it May Concern I looked at a couple of Recliners & I liked a couple of them. Sincerely Yours, Carol Jane Hand.

We purchased a sectional sofa from this Ashley location in May. The in store service was fine. The delivery was scheduled for about 6 weeks away. There were several issues with the delivery service. The first attempt, "the truck broke down", so the delivery was rescheduled. The second delivery was scheduled for the following Friday between 3 and 7 in the afternoon. They didn't show up in the allotted time frame. The delivery service called at 8 to say were on their way, unfortunately we had plans and had to reschedule again. They did show up on the third attempt, but it was an hour earlier than scheduled. There was no call beforehand, luckily I was home to receive the deliver. The sofa had a tear in the fabric on one end and a blue scrape on the other. I told the delivery drivers I did not want the damaged furniture. They insisted that I keep it and filed a damage claim during the delivery. When the delivery men left, they left garbage on the street, see picture. It's been well over a month and Ashley has not sent anyone to replace or repair the sofa. They initially responded to the e-mail damage claims, but I have not heard anything from them in weeks. They just don't respond to calls or e-mails. Not sure how to proceed to get this situation remedied, Update 1/21/22 - Ashley still has not repaired the furniture. I've spoken with them several times and they keep saying they will call to schedule and appointment, but they never call back. It's been over 6 months. At this point I give up, they are obviously never going to repair the damage. Go elsewhere for your furniture needs.

If you are smart you will shop elsewhere. On March 13, 2021 I purchased a cocktail table ,2 end tables and a sofa table. Delivery was to be 8-12 weeks. I received no call by end of 12th week so I called the store. Was told they were waiting on the cocktail table and should be by the end of the following week. I finally get a call at the end of 13th week to set up delivery. Unbelievably, delivery was not going to happen for another 4 weeks! On July 16th delivery did arrive within the 4 hour window.,(yeah). They rushed the furniture into the house and handed me a paper to sign. I told them I had not looked the furniture over yet, but the guy just stood there. So off they went. I started looking over each piece, finding an area on cocktail table that needed Repair, one end table the finish was flawed. Then I removed a piece of cardboard On the sofa table.....OMG.... a large gash and ,scratches in the whole right side of the table.Drawers worked hard and the finish was rough. I called the number given for concerns and in turn was given another number to call. So frustrating!!!!! They asked me to send pictures and then I would hear from someone in a few days. Haha I let another almost 2 weeks go by and no call , so I called again Monday 8/2/2021 Told me don't know what happened but will be sure someone calls me within 24 -72hours. Get a call today 8/5 while not home on answering machine saying that my sofa table is under review and someone will contact me. What! It is not acceptable!!! Totally damaged!!! Why need a review??? Just get me a new one. I was going to purchase dining chairs on same order solid I waited. Never stepping foot in any Ashley store again. At this rate , it will be December before things get resolved.

After waiting weeks for my couch I was told they would deliver between 3-7pm they showed up hours early. Fortunately I work from home for the State Dept. They set up my sectional & I said this is too big it was so big & I said a couple pieces need to go back the one guy came in from the truck & said they were calling about the next delivery & he said it's my first day we can't take it call the store & work it out with my them. I called the store as they were leaving & they said I should have refused the pieces I didn't want & that they told me that when they sold it to me over a month ago seriously I'd remember that & I was supposed to argue with the 2 big strange men in my home about taking them?! Called customer service they said they called dispatch & he couldn't reach the drivers but would call me back Anthony at dispatch never did I called CS back same poor woman & now I'm furious he can't reach his drivers?! Yes he could he did when they were here! I can't move in my livingroom & I wanted this settled bc my son is coming home on leave from the Marines on Wednesday they need to come get the 2 pieces that don't fit ASAP!!! I am still waiting on an answer as to when they're getting them & it better be tomorrow bc I never write bad reviews but this is ridiculous

The salesman was very attentive and helpful! Beautiful selections in furniture 😍

I got my couch 2 years ago. In the first few months a cushion ripped. Then pieces of wood started coming out of the couch and poking people. Now the frame on the back of the couch is busted and starting to poke out of the couch. Delivery was a hot mess as well. I have called the store so many times and they keep telling me to call customer care who don't answer the phone or the line is disconnected. I would recommend not risking your money and going elsewhere. I will now have to spend another grand on a new couch from somewhere else because they don't take care of their customers.

Not vary helpfully to busy talking to each other

Good accommodating but have me my space

PLEASE TAKE NOTE that the owner ONLY replies to good comments... just like their sales reps -they have ZERO cares for the customers with issues. This is very telling. Similar to other posts... placed and PAID for an order in February. Told 8-12 weeks. That came and went. Called - promised next week, nothing. Called again, promised end of the month. That came and went. No calls. No cares. Now, almost 5 months later. Still nothing. Still promising the end of the month. THE WORST COMPANY EVER. They don't care. We have so much time invested into this sofa now, I'm beyond angry. As stated in other posts - delays happen once they get your money you are invisible.

We purchased two couches in February was told 8-12 weeks for delivery we purchased along with paying for delivery when they arrived. We called three times after 12 weeks and were told either by the end of the week or the following week. After 16 weeks we stopped in asked again about the couches and told next week or by the end of the month but then it could take weeks for delivery no apologies about delay or concern from lady helping us just tapping her fingers on the counter. I said we were supposed to get the couches in 8-12 weeks received NO calls regarding the order and still have no confirmation on delivery and was told I could cancel the order which I did with no hesitation and once again no concern from anyone behind the counter about unhappy customers. NEVER again will we shop there.

This store has a lot to offer. Stop in and see for yourself!

I recently bought a power recliner at this store. Sale was 60% off.Total price came to over $1,100. With No free shipping. Later that evening I found the exact product same description and sku number for $736.00 on line. I immediately went to to see if they could match this price. Or take something off. The manager said no. I said to then return it. They needed to charge me a restocking fee of $114.00. Restocking fee for what?? It was less than 24 hrs that i bought the item but because i scheduled a delivery date they needed to charge me.. Even with paying the fee it was still cheaper on line also with free shipping. So with there sale of 60% off and free shipping over $2,000.00. The regular price of that chair they told me was over$2,400.00. And the manager tried to tell me there is No mark up. Go somewhere else for your products this store will rake you over the coals. With buying the chair on line it saved me a couple hundred dollars for the exact same product. Never will I ever shop at your store again. I don't need the smoke being blown up my butt either.

We love the furniture we selected from Ashley. We had a few issues with delivery due to the shortage of delivery persons, but we had help from Laura and AJ, the General Manager at the store to help expedite. We will definitely shop here again!

Great selection great prices

I was told in January that my order would be 8-12 weeks --mid/end of March; that time frame was longer than I wanted but I placed the order anyway. Once 12 weeks arrived I called and was told it is "delayed" and to expect it mid April. It is now mid April and haven not heard from them so I just called again and was told "still delayed..now expected mid May". If they would have had even the slightest bit of customer service and called to let me know there are delays, maybe I would not be so frustrated. Delays happen, but there is no excuse not to keep customers informed.. very very poor customer service.

Horrible customer service!!!!! Do your self a favor and go to Raymour and Flanigan down the road. I purchased a coffee table and two end tables from this store and within a month they’ve started splitting and cracking along the legs. I put in a claim on 3/23 to their Guest Services Center and was told that I would hear back from them within 7-10 business days. By April 11th I still hadn’t heard back from them so I called again and the representative, Rachel, said that I would hear back from someone that day or the next. It’s now April 14th and I still haven’t heard back from anyone. On top of this I paid the additional money for a 5 year protection plan that’s obviously useless considering they told me this issue wasn’t covered by my protection plan. Update - I finally was able to speak to a representative from guest services. Unfortunately I was told that since we picked up our furniture from the store, rather than having it delivered, I voided the warranty. Nobody from the store informed me that picking up my furniture would void the warranty. I contacted the manager from this store, Isaiah, he stated that what guest services told me wasn’t true and they should honor the service call to rectify the situation and provided another number to call - same response, I voided my warranty picking up the furniture. I spoke Laura the office manager and and she suggested that I call the manufacturer of the furniture but couldn’t provide a number. I’m so disappointed in the customer service that received from this store and I refuse to purchase anything else from them ever again. Since purchasing the coffee table and end tables from this store, me and my husband have purchased a sectional sofa, a dining room set, bar stools and an entire bedroom set from Raymour and Flanigan down the street and have had exceptional service!!!

Lots of nice products

Overpriced for the quality then felt mislead with a " today only" 60% discount.

MY PICK UP VOIDED THE LIFETIME WARRANTY.???? Bought two couches 2/2019 Picked up from store. 4/2020 I called for a broken frame was told Service would call me to set up repair. I called 6/2020 told same thing. Called 11/2020 told couldn't find me in the system. I should call the Whitehall store. Ended back calling Quakertown. Now 1/2021 They found our invoice number. I should call the 888# they gave me. First attempt 30 hold. No one. Second attempt 45 min.. not in the system. Handed off to another department. She said picking up the couches myself voided the lifetime warranty. AVOID ANY PURCHASE YOULL VE TAKING WITH YOU.

Big place with a lot of furniture in display. The sales people are nice and managing well during this pandemic. You can always buy at discount price so just keep an eye for a promotion. The furniture is good quality.

Great selection of furnishings!

Very rude salesperson. The moment we walked in the door I was told it was an 8 to12 week wait and every furniture store was the same. Then they directed me to recliners which is what I was looking for. But, it was almost all leather or microfiber which I did not want. She got into an argument about that with me. I told her I didn't want leather or microfiber and she said there are lots of sets that are not leather or microfiber. I said there were only 2 and both were either the dreadful dark gray or too had to close. She went on to tell me that microfiber was not leather and I should be fine with that. I said AGAIN I do not want microfiber. Apparently she felt her decisions on MY furniture were more important than my choice. Then she led me to sets that didn't include recliners and I said no, I want recliners and she was very upset that I did not pick what SHE selected. Ugh!!!

Poor customer service last night walked in the door not one person offered help an one Landy never got off her cell phone. Was as shopping for a sofa. I'll be buying from bob's furniture.

Ordered a couch in July and I still have not got it. Everytime I call they push back the date.

Eve is awesome!! Never a bad experience where she's involved!! It's because of her we keep coming back!! Thanks Eve.

I ordered a desk and hutch from the Quakertown location and paid to have it shipped to Delaware. We were told we would get it in about four weeks since they had them in stock. It took over eight weeks, and a couple of inquiries as to where it is, till we finally got it and, it looked used and was damaged!!! I called the Quakertown store and was advised to call the Philadelphia store since it supposedly came from them! I called the Philadelphia store and was told to call the Maryland store since they handle the deliveries to Delaware. Needless to say, I called them, the woman took my name and info and said someone would get back to me. No one ever called me back and when I called several times to get this straightened out, they still haven't returned any of my calls. I called the Quakertown store again, since that is where I paid and ordered it from, and spoke to Laura, who I explained what has been going on, and she advised me someone would get back to me to help me with this on-going issue. Once again, no one has attempted to contact me! My furniture was still under warranty and at the very least they should have attempted to fix the damage to the furniture, which technically they should have given me a whole new set since that is what I expected to get!! but once again no one is willing to help me with my several attempts to resolve this matter. I will never order anything again from Ashley Furniture!!! It is CLEARLY OBVIOUS all they care about is taking your money and show no concern about anything after that!!!

Worst customer experience ever. I would rather pay 10x than ever shop here again. They are no better than a scam artist. Payed in full for my order on Sep 12. It’s now Dec 21 and still don’t have what I ordered. They have missed their delivery date 4 times now and never called me to tell me they were going to miss it. I had to call them every time after they missed a delivery date. I called yesterday (Dec 20) and was told it will now be sometime in January until my order comes back in. That is over 4 months since I ordered and payed for it. I asked what they could do or offer to try and make this right. I was told there is nothing they can do abs the delivery dates are just estimates. I asked to speak to the manager and was told they would tell me the same thing and they would not get the manager. Stay away from this store if you actually want what you order.

Absolute garbage service from trashy people. Sales manager was extremely defensive to the point of being rude when asked about basic finance questions. Sales people on the floor aren't aware of what sales prices actually are or atleast thats what the sales manager said. Lastly we clearly heard the sales manager and someone else scoffing at me and making comments as I left. Happily took my money else where and I hope absolutely everyone else does the same

If zero stars could be an option that’s what I would choose. The absolute WORST costumer service I’ve ever had anywhere. We’ve been waiting for our couches since the beginning of JULY and it’s NOVEMBER. We call all the time and have been lied to every week for months about when we’re supposed to get it. No one cares and would rather tell you a lie to hang up. We asked for some of our money back after not having something we purchased for months and no one tried to accommodate us at all. They said they would email their district manager and get back to us. But of course no one did. Canceled it after waiting almost HALF A YEAR and getting lied to! Absolutely horrible, do not shop here unless you want your thousands of dollars wasted and sitting in their cash register while you don’t have the product you purchased.

I purchased these items and was assured that the items would arrive in 2-8 weeks. At the most, 10 weeks. However I was then contacted and told that the furniture would not arrive until 11/14, which is 11 weeks past the date. Additionally I called and learned that the particular sectional I want is on backorder until 2021 and I am not prepared to wait any longer. I attempted to cancel but received no response. I have also seen many quality issues on the Ashley Furniture Complaints Facebook page which makes me less than assured I'll receive a good product. Check them out before you decide to order from here.

Love the furniture but too expensive

As always, we had a great experience and got everything we needed at a great price. Highly recommended as well as the customer service provided by McKayla! 👍🏻👍🏻

Utterly disappointed in my entire buying experience. I totally understand processing and shipping delays due to COVID-19 complications; however I was told a 2-6 week delivery range when I purchased my living room set, 2 week later I receive a call my order would not be delivered until OCTOBER. If you try and cancel your order (for a reason that's neither parties fault) they will charge you 30% of your purchase. I expressed my concern to the manager at this location, and they truly could have cared less. Hopefully corporate will be more caring. UPDATE: While they were able to deliver my couch in the time frame promise, it was completely damaged. The did not handle the couch with care during the moving process.. and it came COMPLETELY damaged. They sent us the WRONG parts to fix the couch, and I have yet to hear back from the company. Absolutely horrible experience. Will never shop here again, and will NEVER recommend shopping here.

I entered the store to 3 employees behind the counter without masks on and at least 2 were just sitting there talking to each other. Then when I asked where something was the only employee working just pointed to the back corner of the store. After I found something I was interested in I could not find an employee. As I walked back to the front an employee walked past me, commenting on my mother's shirt, then asked to help people behind me. I left after that commenting to the still maskless people at the front that we received no help. Their response, "....", nothing. I will not come back to this RUDE location again.

Nice furniture

Unbelievably expensive for furniture made out of particle board and glued plastic made into fake wood boards. This store should close or rethink their pricing. Everything looks nice until you put your hand on it and discover that it is manufactured wood or something. What normal person would spend hard earned money on JUNK!!!! JUNK!!!

Very disappointed,, Highly over inflated pricing Without many options or choices

We were looking for a king size bed. We walked in found what we liked. Checked out...all went great until I was told it will not be in for 4-8 weeks. Delays other projects.

I've always loved the furniture they sell here. All the staff here is wonderful. We were in this store today and bought a mattress, this also isn't our first purchase through Ashley's. Our sales associate was Nancy and she made the entire process so easy. She was a delight to be around and made such a large purchase fairly simple for us. Highly recommend this place and Nancy for future sales!

Good

SAVE YOUR MONEY. Absolutely horrible customer service, I have no idea how they are still in business. If you have a problem, they couldn't be less understanding. Money hungry sale people.

Friend & helpful

Do not do business with Ashley furniture. We paid a lot of money for a bedroom set that we patiently waited over a month for. Delivery day came and conveniently the truck broke down and they can’t deliver for another week. I sold my furniture the day of delivery since I had confirmation of delivery. Wish I never gave them my business they don’t care. Never again will I do business with you liars.

Great selection of furniture and very good help.

Nice selection of furniture, affordable prices

All my furniture comes from Ashley Furniture great prices

Terrible prices and employees dont give you time to think.

My husband and I came in, were greeted and told that no one would hover over us...i loved that!! When we needed assistance we got it immediately and never felt uncomfortable..

Very helpful throughout selection process and delivery have shipped at this branch before and will keep coming back