Ashley Quakertown, PA 18951

Disappointing customer service. Wrong furniture pieces sent by delivery company. Rejected pieces. Now have to take another day off. They are sorry. Thanks

They were all very helpful and professional. helped me and my fiancé find what we wanted and got us a good deal highly recommend shopping here for your furniture

We were greeted by Eve who was completely knowledgeable but gave us the freedom to explore and find what we need while checking in for any questions we had while shopping. AJ and Sar were most helpful in completing our financing and even stayed late to make sure we were satisfied. Overall, everyone there was friendly and helpful and made our experience a pleasant one!

Great store with a huge selection. Michael Brooks was very helpful with our purchase. Very pleased. Thank you so much

I went in for the one day 30% off sale they were having upon entering no one greeted me once I even heard the lady behind the counter ask the customer who walked in after me was she being helped anyway I’m walking browsing finally a sales person come and ask me what I was looking for I tell her she showed me about 3-4 items and disappeared I seen her again As I was walking out she walking from the break room with her mouth stuffed and said oh yea hold on I began walking out there were MULTIPLE people at the door upon my exit no one said anything to me not did you find what you were looking for or even have a great day! I felt very uncomfortable in this store setting I would NEVER return

Horrible custom service, never had such a bad customer experience from anywhere in my life. They never delivered the furniture and Outsource all their customer care and have no communication in the business. Totally dissatisfied with their service.

3 staff members including the manager stood and watched as I struggled to get my mother in a wheelchair in and out their door. Not one person offered to help. The quality of the furniture is terrible. How can you have distressed furniture with chipboard underneath…

Unfortunately we did not have a good experience for multiple reasons and I don’t even know where to begin. Our sales person (Eve) was pushy to begin with and informed us our delivery would be 10-16 weeks upon sale. Of course it wasn’t, and we found ourselves calling to check in multiple times to check on our order. Our sales person also made a few strange comments about my fiancé’s size when looking at beds/mattresses. It made us a little uncomfortable and she clearly cared more about the sale. We were totally understanding of the delays in delivery with production of furniture at this time. What took a turn for us was after that. My fiancé was very transparent on availability of delivery, which a few weeks ago when discussed, didn’t seem like a problem. We received a call that the delivery was going to be in the morning (which is not what we were told to begin with), and we made sure someone was there. The delivery person went to the wrong house and then showed up and informed us that our bed was damaged. We really appreciated his honesty and transparency and totally understand that sometimes that happens. What really surprised us was when I called the store to speak to someone about our experience. The woman who answered the phone was rude the second she picked up. I have heard many stories about rude staff at that store, but we wanted to give Ashley a chance. I asked if I could speak to a supervisor or manager about my experience and she literally said “for what.” I told her about my experience and frustration with Ashley. It turns out the lady who spoke to us on the phone was our sales person, Eve! She then refused to put a manager on the phone and simply said “no.” I asked her if there was anyone else I could talk to and I got “no.” I could barely get a word in because she was incredibly defensive and very rude on the phone. She constantly was cutting me off and didn’t seem to care what I was expressing. When I told her my frustrations, she said “well that’s not our problem. That’s not Ashley’s problem” when I told her we had to arrange having someone here due to sudden delivery changes which, again, were previously discussed. She was mumbling things to coworkers when we ended the call. I have never had such a negative experience in customer service and the crazy part was that it began the second she answered the phone. My fiancé then called to follow up on this and she hung up on him. Ashley then refused to answer our phone calls. We have never had such a negative experience in purchasing anything! We highly recommend Raymour and Flanigan down the street. They have been wonderful to us!

Wonderful staff. Beautiful showroom. Great experience.

Big showroom but pricy. Find what you want here but buy it elsewhere.