Ashley Store & Outlet Warminster, PA

Karl was great help. He made the experience very smooth.

Purchased a bedroom set minus the bed frame. Evan was great to work with. Will definitely be back to furnish other rooms in our home.

Amazing service, selection, and prices. Thank you so much Ronza for helping me pick out my new sofa. You have a great eye for color and space. I'm so excited!!

Ronza was is extremely friendly and helpful. She had such a sweet personality. We purchased a couch and will definitely return to Ronza and Ashley Furniture in the future.

Evan was fantastic and helped us with every step of the process!

We went into this Ashley location on 11/21 and bought a sectional. We were very clear with the salesperson that the sectional needed to be left arm facing (longer part on the left side). When it arrived on 12/22, it was, in fact, longer on the right side. When I called Ashley’s that evening, the woman on the phone was very rude. She first tried to gaslight me into thinking that I had ordered incorrectly, and then told me she was with a customer and put me on hold; I hung up after 30 minutes. My husband called back a couple days later and we were told that we would have to pay a $150 restocking fee to correct a mistake that THEY made. I have been a longtime customer of Ashley’s but this level of incompetence and unprofessionalism is extremely disappointing.

We had a great experience working with Ayana. She was so incredibly patient while we sat on every reclining couch possible. She helped us find the perfect one and I can’t wait to have it delivered. I highly recommend this Ashley location. Ask for Ayana.

DO NOT COME HERE TO BUY YOUR FURNITURE!!!! Oh my goodness I had the worst experience happen to me here at this location. I visited this store with my family looking to buy a coach. This review is mainly written for the woman who works there, her name was Ronza. What first made me extremely uncomfortable was the fact she would not leave us alone/stop following us the whole time in the store, she constantly was bombarding us with what to buy and what we needed. We found a coach we were interested in, we asked her for help to figure out what the pricing would be (we were unsure if we wanted to buy due to the pricing) she would not stop pressuring us to purchase this coach. She had us put our information into the system (social and bank info) we told her after wards that we would come back so we would have time to think about this purchase. When we said that she got extremely mad at us, saying that we couldn’t leave without making this purchase, that “she has all of our information already so she can do what she wants with it” which was extremely inappropriate. I let her know that if she didn’t delete our information we would be calling the police, she than said she deleted it but still I am unsure if she even did… she than started crying… putting her emotions onto us saying that we are the second people this week who did this to her? I guess look at a coach and not buy.. but seriously?!.. who says that to a customer and starts crying?!? no wonder why the women is not selling couches! She is a complete scam artist! This whole place is! She would not stop saying “oh well you are on the last step, that I NEED to buy it now” I just constantly kept saying no, that we were leaving. She than proceeded to nag at my family following us out of the store yelling racist comments at my family. EXTREMELY INAPPROPRIATE!! Also let me mention what really disgusted me about this place.. I want to say I saw 3/4 rats running around the floor. There was rat poop everywhere!

Sales person and manager were very helpful and knowledgeable .Great experience and would definitely go back to purchase more furniture.

My sales girl Ayana listened to me well aware I was just looking I think I drove her crazy with what I wanted but she found it and it is perfect. For my rustic room. I deal with her again no doubt about it. Great deal, great set I choose this one

Went in looking for a mattress & was helped immediately. Shamika Thomas many thanks to you for your guidance and patience. You took the time to explain & gave me your honest personal opinions. Have the best holiday ever! Thanx again (((hugs)))

Rebecca is the best! So patient with all my questions. Highly recommend

If I could give zero stars, I would. Customer service is atrocious after the point of sale. There is no coordination between the store and warehouse. I have waited over a month for a couch. After a miscommunication with the delivery, I was told the next closest date to deliver was a week later. I asked if I could pick up the couch myself, and was then told that they could deliver a few days earlier than originally thought. One day before the delivery, after receiving no notification of delivery time, I called to ask what time to expect delivery. I was told that the date we agreed upon was not in the system correctly and I would have to wait a few extra days. I have a large gathering this weekend and no couch for guests. When speaking to customer service, my wife was told that it’s not a big deal and it’s only a difference of a few days. There was absolutely no effort put in by the store, nor the warehouse to make delivery on the day agreed upon. I highly recommend going elsewhere. If it was not a larger inconvenience to cancel the order, I absolutely would have. Unprofessional does not begin to describe this store or company.

Ashley Furniture has a huge selection of recliners. Shamika, Sales Associate, was very helpful, friendly and knowledgeable. I found the recliner that I was looking for and look forward to years of relaxing in it.

Great staff, honest and friendly. Outstanding service from Juliana and Lamis!

Becca helped us select the perfect bed for our room. She and the manager even helped price-match the foundation board so that we got a great deal. The entire staff was super helpful. Highly recommend Ashley Furniture in Warminster!

I had a great experience working with a sweet lady and got the best price for my sofa, Ronza was so friendly and kind.no pressure and smooth purchase. Come ask for Ronza!

Very friendly service! Ronza was helpful and knowledgeable.

Ronza was great

Ronza greeted us when we walked in with a smile and was patient in guiding us to our first furniture purchase and finding us the right deal

Ronza was wonderful, very friendly and helpful.

Ronza was helpful, courteous and patient. She took time to make sure we were happy with our selections and made the process a very pleasant experience.

Ronza helped us a lot today with finding what we needed! Highly recommend you request her!!

Wonderful store. The sales staff were great. A welcoming environment, Juliana was wonderful. The Manager was helpful and honored the online prices without question. Fantastic time to purchase pieces of furniture that you wanted but always procrastinating. I have been an Ashley customer for years and will continue shopping here. Delivery is being scheduled and expect our piece to arrive just before the Christmas Holiday.

Ronza was great to deal with! Amazing experience!

Ronza was amazing! Great service and a wonderful sense of humor too! We would definitely recommend her to anyone looking for furniture!

Ronza was very honest, helpful, and gave us time to talk without pressure to buy.

Ronza was amazing! She helped us find the perfect couch for our new apartment

They were very helpful in finding us a sofa/loveseat within our budget.

Ronza has provided an excellent service! Very friendly and helpful! Highly recommend her as a sales assistant.

Ronza was a huge help! She found exactly what we needed within our budget. Very kind and patient. She patiently walked use around and back and fourth to compare. She made our experience very easy and quick! She had a great personality and truly enjoyed working with her☺️

Ronza was a great help!

Ronza, very pleasant. Nice personality.

For Ronza - very informative and kind

Shamika was a fabulous sales associate. She was very helpful and helped me get a great deal.

Ronza was extremely helpful and patient as we were debating between different furniture pieces. She helped us pick sofas from one set and found a match of an ottoman from another set, in order to meet our specifications! And continued to help us get the most discounts with our purchase. She was a pleasure to work with!

Ronza- was wonderful and very helpful!

Juliana was wonderful to work with. She was a wealth of knowledge of the inventory and patient with our questions. She made this experience enjoyable and made us feel at ease with our purchase. Bonus points for finding us a washable sectional that works for our family needs (3 kids and 3 dogs). If you are shopping at the Ashley's in Warminster, ask for Juliana. You won't be disapponted!

Very nice place. Staff is friendly and professional.

I came into Ashley not really on the market for furniture had a conversation with a young lady her personality and her professionalism is what sold me her name is Shamika Thomas I will be back to buy .ore and I highly recommend her services to everyone

2 stars for selection, they have some nice pieces if you can put up with the treatment. We were dumped off in the section needed and abandoned. After 20 min I had to go find someone to help me. I said that no one came back to assist us, and a man gave me a smart ass comment “I will be glued to you from now on.” I’m just trying to make a purchase? Okayyyy so in a drawer is a sale price card. “Oh no, that’s old price, no longer exists.” Then a whole bunch of double talk about it. IDK, you guys left it in the drawer. I then asked to buy one piece of a discontinued set. “Let me talk to my manager.” The one who was going to be glued to me doesn’t come back. I have to go find him again to be told “No, you must buy whole set.” I wanted to leave since we were clearly an inconvenience, but really need the piece for my daughter so I bought something else. This was not a nice experience. My 17 year old actually apologized for needing something and being treated like that. When Gen Z even notices poor treatment, it’s bad. Sad because the store has some great pieces, but I won’t go back here.

If you ever want to see the stupidest people in PA this is the place. I ordered 2 different sofa sets worth around $5000. Evan gave me a good deal and we said that we wanted both the sets to be delivered on the same day. We waited for almost 1 month and during the delivery all sofas arrived of the same style and color. Immediately I called the store to tell them that I am returning the wrong set. I specifically took a day off from office and was very disappointed on their mis delivery. We requested a loveseat to be picked up the very same day and as per Ashley rule 3-days no question asked, however the store made the return request entry on the 4th day. Since 15 days, my mom and I were following with the store to return the loveseat. I was told that $120 will be return fee, but Shourab (store manager) or Rebecca did not properly convey to me that I had to specifically come to store to pay prior to pick up otherwise this return will be cancelled. This is a such basic miscommunication from Ashley Warminster staff. I also contacted Ashley support center and they said it will be picked up 17 Oct and no one turned in, please note at this point Ashley customer service also did not inform me about the $120 fee (I have email proof of it). On the 17th Oct, nobody came to pick up and the next day I went to the store, Shourab himself didn't know what was happening and ultimately they did not accept the return. Can you imagine that we as customers followed up with the store literally every single day and still they did not honor the return and not accepting their fault. I recently bought a new house and thought to buy all furniture from here but now I never doing business with them. Lamis (another manager) heard us out and tried to return the loveseat but she said her "higher authorities" are not giving that option now. I feel like I've been fooled, misguided and taken an undue advantage of the situation and this store played with me and my mother's feelings. After asking the status of the 2nd sofa set, I was informed it was cancelled by us!! How on earth would I cancel, looking at the logs of the order, we found out that the 2nd set was cancelled on the date of delivery because the wrong sofa set was returned to the warehouse and they cancelled it. Which should be Ashley's responsibility to redeliver the right item. When we asked Lamis for the total price of the 2nd set, she said it would alone cost $4000+, I mean this is crazy, I secured a deal in ~$2400 and instead of discounting me on that price she was telling me some idiotic numbers. I am very sad with this, because this store never rectified their mistakes and instead costed me $700 for no reason for their miscommunication on the loveseat. This store has the most shameless, careless, senseless, mannerless, ruthless, mindless, useless, heartless, and hopeless people on ground who are not ready to work properly to the customer's need. I was thinking if my sofa sets would be delivered properly, I was going to spend around $20k more for home furniture but not from them anymore because they don't want to fix their mistakes nor acknowledge responsibility of that. If at the first place they had understood my order properly and did the communication well this wouldn't have happened. Update: fair solution is going to be legal because you disheartened and played with my family's emotions.

We were very pleased with our experience at Ashley's. Juliana was amazing, she was very helpful and patient with my wife and I.

Shamika was great!

Ronza was terrific. She answered all our questions and made the process super easy, especially since it was my first time. I would definitely come back.

Ronza is soooo wonderful and such a help!! Highly recommend her!!! She helped me find a beautiful bedroom set for both me and my daughter!

Ronza was amazing! They were friendly, patient, and really listened to what I wanted. They helped me find the perfect furniture without any pressure. Excellent service from start to finish and even offered us pizza for dinner— highly recommend!

Ronza was very helpful and found the exact tables I was looking for! Great Job !

Shoutout to Ronza! She didn’t just sell me furniture  she sold me on her vibe! Excellent communication, a killer sense of humor, and somehow made me excited about sectional dimensions. 10/10 sale, would buy again just for the banter

10/10 would furnish my whole house with Ronza again! She’s got impeccable communication, a great sense of humor, and somehow made furniture shopping feel like hanging out with helpful best friend who also happens to know every detail about couches. If there were an award for “most fun sale ever,” she’d win it.

Ronza was very attentive and knowledgeable. She came up with suggestions and solutions that were creative.

Ronza she was amazing I would definitely go back to purchase more things

Ronza did a great job helping us get a new sofa. Very helpful and friendly

Ronza was my sales associate…very sweet and professional…very informative and helpful!! I will definitely suggest coming to the warminster location!

Ronza was great! Super helpful. Highly recommend

Ronza was wonderful and very knowledgeable! Highly recommend her.

Michi had great customer service. He engaged with us and our boys while looking for new bedroom sets for them. He was helpful, and knowledgeable. And very patient as we looked at multiple bedroom sets. Such a positive experience. Highly recommend getting furniture from him.

Ronza you are excellent, she helped us finding the right hair for my mother. I will definitely coma back to work with her. Highly recommend!

Ronza was absolutely amazing from the minute I walked in the door.I was kind of down and she changed my whole day was kind and very efficient I ordered all my furniture for my new apartment.i highly recommend working with her.

Ronza is absolutely wonderful to work with! She went above and beyond to help us find the perfect solution for our furniture needs at the best price. Highly recommend!

Ronza was amazing with helping us with our purchase! Very helpful and had us out of there in no time 😊

RUN FAST From this location! Constantly changing the date of my daughter‘s bed. She has been sleeping on the floor since September 2. She’s special needs and has epilepsy. Store doesn’t give a crap. Have not rectified my issue. Corporate is a nightmare. Only person there that truly cares and is trying to help is Rebecca. Everybody else can fly a kite! Corporate doesn’t do crap either. GM Lamis has had three days to call me back and has failed! Evan Taylor is the most incompetent sales representative I’ve ever dealt with. He’s the reason the issue started the old GM Cathy doesn’t do her job thankfully she was fired.. Sales rep Dan is absolutely amazing! Giving a 1 When the store deserves 0! Will never purchase again. Spending close to $8000 and being treated like a piece of meat and not helped what a winner that we have here

Evan was most helpful in helping me with my selecion of furniture. I appreciated the ease of purchase, and the kindness everyone showed me. I would go back again!

Wrong table was delivered and the delivery men wouldn't take it back. It was such a hassle trying to get it rectified. I had to go into the store and talk with someone. We thought it was resolved, but it wasn't. We won't purchase from Ashley ever again.

Ronza was excellent!! Helped my parents find the best couch for their house. She was patient as they were very overwhelmed. Made the process very easy. I will be back soon

Ronza is very friendly and professional, she was so nice and we had great experience with her. Outstanding service. Will come back to buy more from her.

Ronza was very helpful and knowledgeable about each of the furniture items we were interested in. She was extremely personable! We had a great experience and bought furniture for two rooms in our new home.

Ronza was great to work with! We are very happy with our order!

Had a great sales experience with Evan! Easy and effortless!

Ronza was great and helped us out with everything we needed. She also kept my kids happy with balloons and lollipops. Highly recommend!

I had a wonderful experience at Ashley’s furniture. Thanks to the amazing help I received from Ronza! She was incredibly friendly, patient and knowledgeable. she guided me through different options without ever being pushy. She took the time to understand what I was looking for, and made the whole process, easy and enjoyable. I highly recommend her!

Go see Evan he is great!

Had a wonderful experience today at Ashley Furniture in Warminster, Pa. Our sales person Ronza Ayoub was very helpful in helping us find the piece of we were looking for. She was very knowledgeable and was very polite. Thank you so much.

Dan was excellent and explained everything well. Greeted with a smile and wander around and was very patient when I had to FaceTime my husband to decide on the couch.

Dan greeted us at the door, and took us all around the store, looking for a coffee table. He was so friendly and helpful, polite, and professional! We didn’t feel rushed or pressured, and found the perfect piece! We will recommend him to friends, and definitely return in the future!

Ronza is always helpful when it came time to purchase our sofas for our new home. We went with a sectional and 3 piece sofa. She was educated in the pieces and prices and went above and beyond for us. Can’t wait to visit again !

Ronza was so helpful and nice. Great buying experience

Ronza was great very helpful and supportive, listens to my needs and concerns and actually listened. Thank you

Michai was awesome! Great to work with, personable, awesome.

Ronza, Thank You for giving us an opportunity to buy a sofa, thank you. your service was outstanding

(Translated by Google) Ronza, excellent service and very reasonable price. I loved working with you and God willing, I will be a loyal customer. (Original) Ronza تعامل ممتاز وسعر مناسب جداا أحببت العمل معكم وان شاءالله أكون زبونه وفية

We had such a great experience shopping for our daughter’s mattress for her first big girl bed. Ask for Nico!

Ronza was amazing helping us finding the best mattress and furnishing my house,with professional and outstanding customer service.will defently come back and work with her again.

Ronza was great. Very patient and open to listening to my needs

Dan was great! One by one, he was helping every customer in the showroom, and he allowed us time to make our selection and then was very attentive and responsive as we were prepared to finalize our purchase.

I love this furniture store as soon as I walked through the doors I was greeted immediately asked what I was interested in the showroom was very beautiful The employees were very professional and knowledgeable and the store has great prices a pleasure Shamika and Michi are.

Ronza our sales girl explained everything about bedding very knowledgeable sweet and treated us with respect

Ronza was great. Found just what I wanted at the right price

Ronza was great and very helpful!

Kathy the store Manager was so helpful and knowledgeable. She was aware of my price point and she helped me stay within my budget.

Ronza is amazing!!! She is absolutely a gem!!

Ronza Ayoub was very helpful

Ronza and Evan went above and beyond in helping us with our bedroom set and mattress. Very knowledgeable and accommodating to our needs.

Excellent service! Ronza was very helpful and patient.

Ronza was an excellent help on multiple purchases for us!! I will go back to her for help in the future

Ronza was very polite and helpful. Helped us pick the sectional that we wanted.

Michi was very helpful and super knowledgeable. Made our purchase extremely pleasant! Would definitely come back for future purchases!

amazing experience and very accommodating

Ronza was absolutely a gem in helping me find the perfect mattress. She was knowledgeable and very sweet

It was great pleasurable experience. No pressure sales from the Sales Representatives. Their knowledge of the products was unmatched. Our Representative Ronza asked, listened and met all of our needs. She provided great professional service.

excellent service, could not be more accommodating!

Juliana!!! She was absolutely amazing and she will work hard to make sure you get what you want!! She is the only person I want helping me!

Ronza was extremely helpful, attentive and kind!

Evan gave great advice and service.

Great selection of furniture. Daniel Kanagie was knowledgeable and professional. Helped me get everything I needed.

Very positive experience and interpersonal interaction. Was immediately greeted by Dan who was able to get us in and out within a reasonable time. We came in knowing what we wanted and he was attentive and got straight to the point. Will definitely look to him for future purchases and sales.

Micni was a great help!

Dan was super helpful, knew the product and inventory well.

Ronza from the Ashley Warminster PA store is professional experienced and has outstanding customer service skills. I will be back to your store to work with her again on all my other furniture needs.

Ronza at Ashley in Warrington was very helpful and knowledgeable. She was flexible about keeping us in a price range we were comfortable with. We would definitely come back to this location and salesperson.

Very professional and helpful.

Michi was great. Lots of positive energy.

Julianna was very helpful

Great service team! They really took their time and helped me. They went out of their way to find discounts for me. Thank you!!!

Had a great experience and Shamika Thomas was fantastic.

Totally outstanding service provided by Shamika Thomas!

Terrible customer service! Sells you one thing, sends you another! (And it’s damaged!) To find out you’ve been over charged and won’t refund your money! 0/10 do not recommend! Have the day you deserve Ashley Furniture!

In a perfect world, there would be managers like Cathy at every store shopping experience. Yesterday our family bought a 3 piece power reclining furniture set. Cathy was patient, never pressuring, and worked with us to settle on a great price. We will absolutely return here again the future.

Juliana was fantastic to work with. She listened to our needs and suggested many wonderful options. Her customer service is top notch along with the rest of the Warminster team members.

Cathy at Ashley’s Furniture in Warminster was absolutely incredible—knowledgeable, patient, and so helpful! Juliana was equally fantastic, making the whole experience easy and enjoyable. Couldn’t be happier with my new couch and dining table!

staff were friendly and accommodating, ronza and evan were both very cordial and knowledgeable

Evan at Ashley furniture was great to work with. Very friendly and professional. He was able to help me find what I liked in a short amount of time, get me a great price and get me on my way. I would definitely shop with him again.

Had a great experience at Ashley Furniture thanks to Ronza! She was incredibly helpful, patient, and knowledgeable while I was furnishing multiple rooms and making some big purchases. Made the whole process smooth and stress-free. Highly recommend asking for her!

We bought a leather living room set two years ago. The salesperson was good and he suggested buying the warranty which "covers basically everything, including rips and tears." We filed a claim with the 3rd party warranty company which they denied, saying that since the tear is near a seam, it is not covered as "peeling and seams" are not covered. A couch that is two years old should not fall apart. Avoid the warranty or better yet, avoid purchasing furniture from an establishment that pushes a nonsense warranty and doesn't stand behind the products they sell. I'd recommend going elsewhere. Update 9/17.2025: After posting this initial review, I was contacted by Cindy from the Guest Service Team. She was very kind, respectful, and willing to assist. Cindy made this situation right by sending out a technician to repair the couch tear. I appreciate her making this right.

We LOVE Leo and the team at Ashley Warrington. We quickly needed furniture and were able to get our small living room, kitchen, two bedrooms and mattresses from Leo who was friendly, diligent and NIT annoying. He took the time to give us our space, look uprocing and availability when asked and arranged our deliveries with times and dates that work for our schedule. The logistics team was extreme efficient. Highly recommend Ashley for a single piece of as a full service, one-stop shop to furnish your whole home.

Dan was amazing, i came in to look around and ended up walking out with 2 new dressers. He was so nice and took the time with all my questions

Ronza was wonderful and helpful!

Ronza was very helpful in choosing the right style and color to compliment my home.

Our experience at Ashley has consistently been exceptional, and our latest visit was no exception. Evan, Dan and Cathy provided outstanding assistance in selecting the perfect furniture for our home. Evan was particularly helpful in accommodating our specific needs and custom requirements. Evan's patience and expertise ensured that we got everything just right. We're thrilled with our purchase and appreciate the excellent service we received.

Ronza was the most helpful without being over bearing or pushy. She was super sweet, gave us time to get our bearings and the lay of the land and was there when we had made a decision. 12/10 would come back and see Ronza

Daniel in the Warminster store was so helpful in helping me the perfect furniture for my new home. Great service and I will be back!!!

Evan was polite and accommodating!!

Ronza was very helpful and accommodating, and an absolute pleasure to work with.

Ronza did a fantastic job assisting us in buying our new couch.

Dan was very helpful! He even moved furniture around the store so I could see different pieces together!

Dan was great in getting us the couches we wanted at a great price! Made it seamless as always! Ronza was also fantastic in getting everything set up with us!

Ronda at Ashley Furniture is amazing. She stayed 30 minutes past closing so we could make the best choices and not make a second trip. She went above and beyond the call for us. She is amazing!!

I had a wonderful experience thanks to Ronza who helped me during my furniture purchase. She was incredibly helpful, patient, and knowledgeable—making the whole process smooth and stress-free. She also worked with me to get a great price, which I truly appreciated. I’m very happy with the service and would absolutely recommend her to anyone looking for quality furniture and outstanding customer care!

Ronza , very helpful, polite and gave comfort in knowing we have made a good purchase.thankyou.

We had a great experience at Ashley Furniture today! Our sales clerk, Evan was a pleasure to work with and gave us a great deal. Thank you for all your help.

Excellent and knowledgeable working with Ronza. Helpful, and friendly.

Great experience, very much hassle free. I was helped out by Daniel Kanagie, who was very knowledgeable of everything and helped me get the best deal I could.

Ronza was great. Explained everything and was very helpful

Ronza was such a great salesperson! Knowledgeable and personable! The same with every staff member.

Ronza was incredibly helpful!!!

Dan was very helpful, the process was easy and everyone was very kind!

We worked with Dan, and we purchased a 7 piece bedroom set and a 2 piece sofa set. He was able to work with us to get discounts and bundle everything together, and we’re happy with our experience.

Dan was extremely helpful in finalizing this process. Every step of the away he assisted in making what we wanted possible.

Evan was great! He went above and beyond and got us an awesome deal. Furniture shopping can be a pain but Evan made the experience seamless. Highly recommend 10/10

Ronza and other employees in the store are great. Ronza was patient and helpful. Their system with inventory and warehouse is HORRIBLE. Bought 2 chairs. Had to drive almost 1 hour to pick up at warehouse. They were supposed to ship other one to my home. Never happened. Had to pick up that one too at warehouse. Will never buy anything again from company.

Ronza was fantastic to work with. She was very helpful and patient. I will definitely have her help me again.

Lamis is an awesome Sales manager unlike her colleague Kathy she when above and beyond to me my needs

Ronza was very helpful with our bedroom shopping. She made sure we got best deal

Ronza was wonderful and very helpful. I bought a beautiful set for my front porch and she made it so easy. Thank you, Ronza!

Ronza was incredibly helpful and took us in all the right directions. We have furnished two rooms now!

They have a nice big selection and friendly people. However, I was told I could cancel a furniture sale by bringing my card in for a refund. It’s been over 5 days of a ongoing runaround and promises to get back to me if I call again…because their system was not able to process the payment back to my card. It’s wasted so much of my time. Some of the workers there are very kind but the management is truly lacking.

Ronza was extremely helpful. She went above and beyond. Thank you!

Ronza is the greatest saleswoman ever. Super patient and stuck with us the whole time for every annoying question we had.

Ronza was so helpful and her positive attitude made things go swimmingly!

Dan and management were great! Bought my first tempurpedic for a great price. Thank you for a good experience

Great sales lady:). Juliana was very nice to work with.

We worked with Ronza at the Warminster store and she was very knowledgeable and kind!

It was great experience with Dan and Lamis.

Ronza was amazing! Very helpful and took the time to help us find the perfect furniture for our new house. Highly recommend working with her!

Ronza was very helpful; great service! Definitely will be back to work with her.

We were at the Tom River NJ location where Damonn was extremely helpful in our search of a couch. Damonn reached out to another location, interacting with Ace, that had our ideal color in stock. The next day, we drove out of state to Warminster, PA where we met with Ace who was extremely helpful. Both associates were very professional and went out of their way to help us. They are an asset to your company!

Dan and Cathy were excellent in helping furnishing our new home. They walked with us around showing us different options.They helped us decide on all types of furniture for our entire house. Friendly, knowledgeable and caring. Other staff members made sure we had water and chocolate while we decided on our furniture. The discounts they made to us were excellent. We highly recommend this store, the staff, Cathy and Dan 💕

Thank you to Ronza for helping me to find the best sectional that was perfect for my family. I had the best experience working with her. Thanks so much Ronza! Sue

Thx Ace, for being so attentive and helping us with our purchases!!!

Juliana was great! Helped us get a great deal.

I had a great experience working with Evan today. He was very knowledgeable, super friendly and professional. I appreciate how he took the time to understand exactly what I was looking for and made great suggestions. Although I haven’t made a final decision, Evan made my experience easy and enjoyable.

Friendly and courteous staff. Not the most comfortable furniture around.

Reiley was very helpful and knowledgeable as our sales associate at Ashley furniture in Warminster PA

Aaron was great and very helpful!

Julianna and Becky were extremely helpful and knowledgeable! They went above and beyond to find exactly what I wanted. Becky took the time to help me choose a rug and picture frame that compliments my living room. Julianna and the manager helped me stay within my budget while still ensuring I bought the pieces I wanted. Everyone was so great and they all prioritized customer satisfaction during my shopping experience.

Juliana was so helpful. She made our experience so much easier. Highly recommend.

Horrible experience with their delivery company and the manager at this location. Bed was put together incorrectly, called the store who transferred me to customer service, called the store back and spoke with the manager who stated he would call me back by 2pm. Still haven't heard back from him and now their customer service dept is saying it's going to take 3-5 business days to get a response, not a fix just a response. Save yourself the headache and shop elsewhere.

Dan was very helpful. He was patient and informative.

So friendly and helpful with helping us select our furniture

We had a wonderful experience with Juliana. She was helpful, knowledgeable and made our experience at Ashley a very enjoyable one!

Evan was amazing helped us out big time! Thanks for everything.

Juliana was a great help and made sure we got the best deal!

Lovely saleswoman Juliana helped me with my purchase. Very professional warm and friendly. I highly recommend this store. Good prices and quality furniture.

Juliana helped me quickly and efficiently find what I’m looking for

I knew what I wanted but Riley made it a very pleasant experience. Will use her for future purchases.

Riley and the staff were great!

Very helpful, attentive staff. Answered all of my questions happily!!

Riley was great sales associate, not pushy and very helpful!

Knowledgeable sales person. Took all of our needs into consideration when showing us the furniture we were looking at. She was also patient and explained everything patiently. Pleasant person.

Juliana was very nice, helpful and knowledgeable at Ashley furniture

Julianna was fabulous helping us get our furniture for our vacation home.

Julianna did a fantastic job assisting both myself and my mother with purchasing my furniture. She was very accommodating and went over all the details even the small ones. She provided excellent service and made purchasing the pieces very easy.

Working with Reiley was a pleasure, easy-going fun very patient. Overall great experience!

They will not help you Walked around for about 40 minutes it was not busy at all they were talking among themselves

Leo was great he didn't bother us the entire time in the store except to introduce himself and explain basic things. Not pushy, not fake, just a good easy experience. If I come here again I'll be looking for him. It was a no BS experience and I loved it ! Thanks for the couch Leo!

This was the worst customer service I’ve ever experienced. Half my bedroom set was left in the wrong bedroom, and after 7 days and four ignored messages to the store manager, I still have no resolution. I was misled by the delivery team, who said someone would help move my new dresser upstairs—then failed to mention I’d be charged for it. The store’s claim of “exceptional service” is completely false advertising. Ashley has shown zero accountability or care. All I want is for them to pick up the dresser, but clearly, customer satisfaction means nothing to them.

Worst customer service ever!! Been waiting for my chaise for 6 months and every time I call they say there is nothing they can do I have to wait. They refuse to give me a refund or a discount and just keep telling me different dates it will be delivered and that day always comes and goes. Happened 4 times now

Evan Taylor was really patient and welcoming, we were there for like 2 hours checking different options, he showed a professional attitude with patience and kindness. Enjoyed the experience and liked the purchase as well.

AARON WAS A ROCKSTAR AND BEST DRESSED. GREAT EXPERIENCE

Ordered sofa before Thanksgiving last year, still waiting. They keep promising it’s coming but changing the date every week. It’s 4/16/25 today and no sofa.

I had an incredible experience at Ashley Furniture thanks to Dianna! From the moment I walked in, she made the process easy, fun, and genuinely enjoyable. Dianna is the perfect mix of professional and personable — she’s knowledgeable, funny, and truly cares about her customers. It didn’t feel like a sales pitch — it felt like I was working with someone who wanted to help me find exactly what I needed without pressure. Because of her, this was by far the most positive buying experience I’ve had in a long time. I will absolutely be back — and when I do, I’ll be asking for Dianna by name. Highly recommend working with her if you want great service with a smile!

Evan was super friendly and incredibly helpful. He didn’t follow me around as I looked for furniture, but checked in and provided information. There’s nothing worse than a salesman who hounds you the whole time! So it was much appreciated. Can’t wait for our dining room set to arrive!

Leroy was very helpful and full of jokes. Helped me find what I needed very fast.

Horrible customer service. 1 or 2 are ok but they have their hands tied. Took day off (lost pay) for delivery only to find someone canceled it without letting me know or approval. Then found out it was a store error. They did nothing to make me happy. Took another 8 days to deliver it. Called and visited store multiple times. Managers never spoke to me. Called regional, Noone called me back.

Aaron was awesome helping us find furniture and even helped us load it when he didn’t have to!! Couldn’t recommend him and Ashley furniture more!!

Aaron was amazing!!! Quick and got us a great deal and answered all our questions.

SEE THE UPDATE AT THE END. So I stop into the Regency/Ashley furniture store in Warminster around 6pm and a young salesman, Steven, helped me pick out about $2500 worth of furniture. He said the delivery scheduling people were gone for the night but I could call them and schedule a delivery in the morning. Said shouldn't take more than 2, 3 days tops to get the delivery. I call the next week and they aren't able to set up a weekday afternoon delivery for 2 and a half weeks. I go in to the store the next day and talk to a woman named Elaine about it. She agrees that Steven should have told me that in March delivery schedules usually fill up fast. She says she will type an email to see if anything could be done to speed up the delivery and will get back to me. A few days later, I go back in after not hearing from her. She tells me that she's sorry, but nothing could be done. I tell her that I'm upset but if she can get them to deliver after 5 on the delivery date, it would go a long ways toward making things better. She says she will contact them to try to get that to happen.  I get an automated call the next week saying the delivery has been scheduled for between 2 and 6 on such and such a date. I go back in and ask Elaine if they would be delivering after 5 so I wouldn't have to take off from work. She says that my delivery is the last one scheduled for that day. Okay. So the day of the delivery, I get a phone call at work at 1pm from the driver of the delivery truck saying they're just around the corner. I told them that I was at work and they were supposed to deliver last during the 2 to 6pm time slot. They said this was their last delivery of the day but said I could reschedule.  I had already been without furniture for almost 3 weeks, so no, I didn't want to reschedule.  Fortunately, I was able to get a friend to meet them and accept the delivery. When I get home, the kitchen table I bought had several new scratches and a piece was missing from the work desk set I had bought (see the photos below). So I go back to the store. Elaine tells me that since the table was a floor model, I had bought it "as is" and nothing could be done. I showed her the picture I had taken of it while it was in the store (no scratches) and tried to explain that it was no longer "as is."  Sorry, no returns on floor models. Same for the work desk which she informed me didn't come with the file cabinet part. Evidently. the file cabinet piece was an extra $200 on top of the $240 I paid for the desk. I said "how was I supposed to know it didn't come as a set. There was no separate price tag on and Steven never mentioned it was a separate item and never tried to sell me the extra piece. I showed her the photo I had taken of it in the store the day of the purchase and told her any reasonable person would have thought they had purchased the whole set. She said Steven was relatively new but should have known better. Can I return it? Nope! Company policy. But she could sell the file cabinet part of it for a discounted price.  This is unacceptable. It's false advertising. Sorry, it's company policy that showroom sales are final. Can you explain to your boss what happened and get an exception to be made? She said she completely understood why I was upset and that she would talk to her boss and get back to me. She never gets back to me, so I go back in. She said the boss said no.  I ask her if I can speak to the boss. That's when I meet Pamela, one of the least friendly unhelpful people I've ever met. UPDATE 8 months later: Pamela no longer works at this store. A new employee named Rebecca reached out to me this fall and helped me get the missing items and the scratches on the table fixed. She went above and beyond and it wasn't easy for her to get the approvals from corporate. Took her about 2 months. As long as she's working there, I would be comfortable buying from this store. Be sure to ask for her. She is awesome! I trust her.

Went in looking for a bed for my daughter. Aaron was very helpful showing me around and helping me with all my questions. Highly recommend asking for him if you need help.

The process was smooth in the store but we were not told when purchasing that the delivery would take so long. I wish that was explained when making the purchase.

Aaron was extremely helpful. I asked another sales associate at a different store the same question I asked Aaron but they weren’t able to accommodate our request of buying a single piece out of a set. But I was never told that it would take 6-8 weeks before I would see my furniture. And I believe that should’ve been said up front it easily could have influenced our decision

Sammy was most helpful. Will be back.

Aaron handled my problem with my new bed with great care and efficiently

Aaron was the best! He helped me find exactly what I was looking for ! & Roy was also helpful

Aaron (Ace) was very friendly and hooked us up with great pricing and no pressure when we were shopping for a new sofa for our entertainment center today. He's now "our guy" for next time!

Mereaca Wood was fabulous! She listened to our needs with needing a new mattress and helped us find the perfect one!

The store and management team all lie. The same day the furniture was delivered. It was the same day. We filed a complaint saying that it was damaged and we’re still waiting to hear back from them. Even talked to the store manager to tell him we are not waiting anylonger to just return the item and they still failed to do anything to fix the problems or return items. Now we seek legal advice.

Salespeople are very nice, not pushy at all. Everything there to complete the space you are working on. Nice mattress selection too!

Ace was phenomenal helping us find a recliner that was needed immediately. He walked us through multiple options and was very kind and knowledgeable. Ashley’s furniture never lets us down.

Aaron was super easy to work with. He even had to get the old school measuring tool. It was an easy visit and we appreciated not being hounded! This is our second buy from this store. I highly recommend working with Aaron.

Sells manager Very helpful pleasant

I bought almost 3000 dollars bedroom. They were very nice till the sale done. And frustration started. I scheduled the delivery 2 weeks after the purchase day cuz they can’t deliver it on week. They rescheduled my delivery day without calling me to check if I am available . Call after call either no answer or put me on hold for 20 minutes. Now, it been 3 weeks no delivery no promises delivery day. I already hate this bedroom before I got it. I just want to cancel it and they won’t do it. Just an advise don’t go to any Ashley store if you want peace mind. Don’t believe what you see at the first visit.

Aaron was super helpful in finding a matress.

Aaron was an amazing salesperson, got us in and out

Aaron greeted us when we walked in. I knew what I wanted and he was able to help me in less than 30 minutes. Great service.

Beautiful store, very nice sales people. Everything went very smoothly, pleased with my purchase

Great service and liked the product.

We purchased a sectional from this store. While the experience up to purchase was just OK (not great), once they got the money it turned into one of the worst purchases I’ve ever made. When we were swiping the credit card, everyone kept ensuring us delivery will be within one week since this was a floor sample. They refused to put a time frame down on the receipt. I should have walked away right there. Five weeks and a dozen phone calls later, the store manager “Pam” acted as if I am the one who should apologize for asking where the furniture is. They kept coming up with excuses like: the barcode is wrong, delivery company is third-party and we don’t control their schedule, we have emailed (mind not called!!) corporate twice what else do you want?!, you should contact corporate this is not our problem, etc. Just take your business elsewhere. Don’t put yourself and your family through the pain of dealing with such inconsiderate and irresponsible team. You know what is worse? Not a single person we dealt with in those 5 weeks even cared to say “sorry for the inconvenience” We made 3 other large purchases at other furniture stores within 5 min of this store, and those experiences (plus the furniture quality) were pure white against black, day vs night, “thank you for caring so much” vs “I’m never going to step foot in your store again.” Just pass on this store, period.

The three employees I dealt with were craziness and confusion. NO THANKS!

Juliana was very helpful and was so nice to work with. Next time we come we will look for her. We are excited to get our new furniture.

Aaron was absolutely a pleasure to work with. He was so friendly from the second I walked in, and was so patient with me. Made honest suggestions and took his time to hear my concerns. He gave us multiple options for a small space. Understood the fact that I was shopping around but was still answering all the question I had.

Aaron was amazing! Very helpful! Highly recommend! In addition Anna at the customer service desk was very helpful as well!

Aaron was great to deal with. Very friendly and accommodating. Definitely would recommend him for anyone else. Told him what I was looking for and he took his time showing me multiple pieces and even was a big help with what he thought would look the best. Great service

Aaron was great! Much appreciated

Juliana was extremely kind, helpful, and great to work with when choosing new family room furniture. Stop in to see her for anything you may need for your home.

Juliana was very friendly and helpful.the store is very cleaner and all the staff was great at the Warminster store.

Juliana was very helpful and well informed. Thank you for your help through the process

Julianna was a great help! She sold us the best couch and dining set with ease. She made our experience shopping so pleasant and successful!

Juliana was extremely helpful and professional. She asked her manager, Pam was thorough and assisted us as well. Thank you for helping us choose the right furniture and mattress.

We had a great experience here. We worked Mark and Aaron and they were super friendly, honest and patient as we bought our furniture.

Julianna was so sweet and knowledgeable about the mattresses we looked at. We would highly recommend her to friends.

We had a wonderful experience working Juliana and team! Great customer service and extremely polite!

Aaron was so helpful! He listened to us when we told him what we were looking for, and he found a great sofa for us as a result! Thanks, Aaron!

Aaron was a great help in helping me find a bed my guest bedroom. He took his time and answered my questions.

Aaron helped us find a couch that works great for our family! Thank you

Juliana was Great ,Very Helpful

Juliana was amazing. She was very patient and knowledgeable about the product.

Aaron was great- he was super helpful and best online pricing. Head to the store and see him

Juliana she is very nice and respectful

Juliana was a great help! Everyone should work with her!

Juliana is helpful!

We had our sofa for less than 1 year after the cushions started sagging. We purchased the additional warranty, but it was not covered under their additional protection. I would never purchase from Ashley again or recommend them to anyone. Do yourself a favor and spend the extra couple of bucks for a quality piece from a more reputable retailer.

Juliana A at the Warminster location was so helpful and friendly. Best of all, she wasn’t pushy, which made the buying experience much better and less stressful. She knows her stuff and sold us a beautiful kitchen set!

Julianna was very helpful and patient!

Aaron, the salesman was very helpful, and the manager, Pamela helped us after an order was cancelled without our knowledge. We will come back again.

If I could give a 0 star, I would. I don’t like posting negative comments, but interaction with their sales rep was one of the worst experiences I have had. The way he talked was disrespectful and showed tons of attitude.

We had a great experience at Ashley. Aaron was very helpful and professional, helped us to find a lovely sofa set and gave good discounts.

Great customer service given by Aaron. We will definitely be coming back for more pieces.

Aaron helped us find a great job sofa and a great deal.

Juliana was very helpful with design and colors. She was very patient and explained everything in detail. It was a very easy process. I will definitely be back.

Aaron was incredibly helpful as were the rest of the team. Very efficient and knowledgeable. Thanks again, Aaron!

What a great customer service experience! Juliana was attentive, warm, helpful!

Sales associate Juliana was very helpful and informative

Buyers beware, do not shop here they are thieves. We purchased a few pieces and they shipped wrong stuff which happens. The delivery guys damaged a few things in our house. Then we had to wait weeks for them to ship the right sofa. The recliner we ordered never made it so we asked for the money back for the chair rightfully and it’s been 3 months and they are giving us the run around. Currently seeking advice from an attorney, these people should not be in business. Pamela the manager has a horrible attitude towards customers and will not return our calls.

Really loved the experience. No rush here they really try to help you out from selection to financing. Highly recommend working with Leroy & Mereaca they are both incredible, A+ staff members and they won my future business. Worth the trip by here plus everything was discounted and installation included. Awesome experience

After picking out all the furniture we needed and spending thousands of dollars we were assured multiple times that everything was in stock and will be delivered on time. Received our phone call for the delivery time and were told now it will be a partial delivery. On top of that they for forgot pieces from the partial delivery!!! We were told it'll be another 4 weeks before getting the rest of our order. I went to the store and talked to the GM, Pam, who couldn't have cared less or be less interested in the problem since they already got the sale. I told her we were told everything was in stock and there would be no issues. All she could stay was "okay." I have no idea how she made it into management. Stay away at all costs.

Came in looking for a sectional sofa comparable to one at raymour and Aaron assisted us as soon as we walked in the door. He greeted us kindly and led us in the direction to a sofa we liked better than we were originally looking for. He was extremely helpful with selecting exactly how many pieces we would need and very clear on pricing and sales going on. We will definitely return in the future when there is a need for more furniture.

I recently had the pleasure of working with Michael at Ashley furniture, and I couldn't be more satisfied with the experience. From the moment I walked into the store, Michael greeted me with a warm smile and a friendly demeanor, making me feel welcome and at ease. I was in the market for a new living room couch, and Michael was incredibly knowledgeable about the various options available. He took the time to understand my needs, preferences, and budget, and provided thoughtful recommendations that perfectly matched what I was looking for. His expertise and attention to detail were evident, and I never felt rushed or pressured into making a decision. What truly stood out was Michael’s exceptional customer service. He patiently answered all my questions, provided valuable insights on the quality and durability of different pieces, and even offered design tips to help me create a cohesive look for my living room. He has a genuine passion for helping customers find the right furniture was evident throughout the entire process. Thanks to Michael, I found the perfect living room couch that not only fits my space beautifully but also aligns with my style and budget. The entire purchasing process was smooth and hassle-free, and I left the store feeling confident and excited about my new couch. I highly recommend Michael at Ashley Furniture to anyone in need of quality furniture and exceptional service. His professionalism, expertise, and dedication to customer satisfaction are truly commendable. I will definitely be returning for any future furniture needs and will be recommending Michael to friends and family.

(Translated by Google) Good quality (Original) Качество хорошее

Mark our salesperson was extremely helpful and patient, showed us so many options, and gave a great discount.

If you need any furniture... go see Aaron! He was so kind and patient with us. He listened to what our likes and dislikes were, and gave us a great buying experience. We walked out of the store with a new couch, and not feeling like we got pressured once. Everyone was was kind, but Aaron made it possible for us to make our home just a little more comfortable with our brand new couch. Thanks Aaron!

I would not recommend Ashley for families in the market for furniture. They have extremely POOR customer service. We tried to contact the Warminster store via phone for two days and could not reach an associate. We left multiple messages that went unreturned. Another store tried to facilitate contact with the regional manager and he also failed to get in contact to help resolve the concern. I honestly believe this company does not care about selling furniture and their customers. Trust me and save your time and trouble and shop elsewhere.

Thank you to Aaron who helped me find the most perfect living room set. He was friendly, efficient and knowledgeable.

Very friendly staff and good prices. Mark was very knowledgeable and helpful!

I ordered an expensive L-shaped couch from Ashley's, spending a significant amount of money. They assured me that the couch was in stock and could be delivered within three weeks. However, it has now been two months, and I still have not received the product. This place is quick to take your money but fails to deliver their products. When I tried to cancel the order and get a refund, I spoke to Elaine, who was quite rude and nasty. She mentioned that they couldn't refund my money immediately, yet they charged my card in seconds. Additionally, she had the audacity to mention a cancellation fee its not cool to charges customers make them wait extra month and then gets talked down to never doing business with this store again and now they ignore my calls. Im convinced half these positive reviews are fake I would just go they extra 15 minutes and go to Willow Grove Ashleys

The team was very helpful and knowledgeable.

We had a great experience at Ashley’s Furniture, our salesman Roy was so helpful and knowledgeable.

I went to Ashely’s today looking for a sofa and loveseat to furnish our new living room. Mark at the Warminster location was super friendly and helpful. We told him what we were looking for, and he showed us plenty of options around the store. The sales manager was also very helpful. They made the process seamless and stress-free. The prices are unbeatable.

Excellent service.

Extremely helpful and knowledgeable about all the furniture and styles very nice sweet salesperson

Shopped at Ashley for new condo furniture and got such an amazing deal on a bedroom set, table and sofa/love set! Mark and VR helped us with everything!!

Leroy rogers did a terrific job.

Mark & Pam are so delightful! Highly recommend going

Thanks Mark!!

Great service with amazing staff they made sure to help me figure out just what I needed will definitely come back just because of the staff and how helpful they are

Great experience! Mark and Pam really hooked us up :) fast, knowledgeable and caring

Mark and Juliana were super helpful in the process and purchased of our new couch.

Mark is an awesome salesman. He found exactly what I wanted and prices are great today. Much thanks to Mark for a good experience at Ashley today!! I will definitely refer my friends! 😊

Juliana at Ashley Furniture was amazing! She was incredibly helpful and kind. She helped my family find the perfect living room furniture and was able to get us a great deal!

Monica was great sales person! Very knowledgeable and professional!

Helped me find what I was looking for. They met the online prices and were very friendly. I worked with Mark and VR. Highly recommend.

What a great experience. Cheaper but still quality and the customer service is above average. Michael A. And Pamela were amazing ☺️

We had a great experience today! Mark was awesome!

We were helped by Mark. He made the process Easy. He was great to work with and provided great customer service. Highly recommend coming to this store.

Mark and the entire Ashley team in the Warminster were phenomenal and made sure we received every discount available to us. Very happy with the experience.

Great service and pleasure working with Mark today!

Super helpful staff

Mark was super helpful & patient with us

Great furnitures and amazing prices, I am so happy with my purchase in this store

Juliana is AMAZING! So sweet and helpful! Thank you!!!

Mark was awesome to and patient while I shopped. He gave me several options to select from and we found the perfect set. Thank you

Mark was an excellent help and very informative. Gave a lot of options. Him and Pam gave a great deal.

Juliana was very helpful!

Juliana was awesome

Worked with me to get a lower price, and delivery was very early ahead of schedule.

Had a very good experience with Aaron picking out a new living room set

Aaron was great and so helpful!!

Love my purchase! Leroy and Aaron weee so helpful, highly recommend!

Mark was a really nice salesman. Not pushy just informative about the furniture !!

Horrible service from the moment I walked in the door..someone greeted me and asked if I needed any help, I explained to them what I was looking for and he began to assist me ( what I thought). The store was empty and another customer walked in behind me but instead of someone else coming to help the guy that was supposedly helping me began trying to help them while leaving me numerous times..even the other customer apologized to me for the horrible service your employee displayed..maybe he thought they were a better customer then me..at that point I told him don't bother trying to help me and left I wouldn't spend any money with a business that treats there customers that way..the issue is that the store was empty and plenty of other employees could have help assist the other custimer...it was some of the most disappointing, disrespectful, and horrible service I've ever received. The employee would just run away and leave

Great experience. Nice selection, Leroy was terrific and the sale was easy.

Mark immediately greeted us and asked what we were looking for. Nicely gave a tour of items within our price range. Friendly, did not feel pushed or overly influenced. We left with a great deal on a couch!

Mark was very helpful and a pleasure to work with!

Aaron was a great pleasure to work with !!!

Mark was a very knowledgeable and friendly salesmen

Hi, my name is Tina K. Juliana was my furniture assistant yesterday, Sept 6. She was so kind and professional and I wanted her management to know this. Also, Michael A and Roxy we're very helpful. God bless Juliana...she deserves a raise!!

Great experience will definitely come back. VR and Mark are great.

Sales associate Micheal was very pleasant and helpful!

Michael A is great Very helpful and informative

Our salesman Aaron was very efficient and knowledgeable.

Aaron was our sales representative and he was awesome. He was patient and took the time to show us several different sectional options.

Greg was very knowledgeable and friendly

The furniture was all very nice. Our attendant Aaron was very helpful in finding the right configuration for our new sectional.

Manager is very rude, furniture quality is very bad. Terrible experience overall. I would rather buy furniture on Temu!

Polite, fun and informative. Wonderful Experience with Aaron!

Roy was knowledgeable and very helpful!

Quasia was great! Very helpful

Great experience with Mark! Came in and found exactly what we were looking for, he even matched the price online for the same product. Very happy with our purchase!

Greg was so great with listening to what we wanted and helping us find it. We built our custom sectional and helped with financing. Would definitely recommend him and Ashley to anyone furniture shopping

Great experience at the Warminster store! My salesperson was Aaron. He’s the best!! Aaron was able to get me the dining room set I wanted at $160 less than the online price. I’m a happy customer 😊

The salesman was very efficient

great store and great service

Amazing. So accommodating, both Marks especially are great here. They have great couches. I highly recommend shopping here.

Mark and VR were very helpful and such a pleasure speaking with! Will recommend store to others!

I don’t typically write reviews on businesses, especially when I have had a bad experience, but this may be the worst overall service ever received when coupled with poor quality. In November of 2022 I bought a sofa and love seat from Ashley. The product was beautiful and I am happy with the look of the furniture. Unfortunately the quality has been terrible. I am on my second set of cushions due to the sinking you see on the photos. When I called about the first issue, the rep that I spoke with told me that “when I saw this on the showroom floor, I thought this may be an issue.” She then proceeded to send new cushions which without argument, even though the extended warranty which I paid almost $500 didn’t cover. I thought this was the end of the issue, especially because the new cushions seemed to be filled with different materials. Unfortunately within a few months, flipping the cushions almost weekly, the same issue began. I went to the store 4 weeks ago and asked for a store credit to replace the items since they indicated the first time this is a consistent issue with this product. I spoke with Pamela (Manager) who cannot make a decision and she sent an email. I asked her when I would hear back and was told within 72 hours. It is now 4 weeks later and when I entered the store again because I had not received a call and I brought this up, Pamela dismissed my concerns and stated she didn’t say 72 hours and never even apologized for the issue taking 4 weeks. Pamela then spoke to me with her back turned and seemed more interested in leaving for the day than helping solve my issue. I asked her if I am required to throw a tantrum in the store to get a response and she stated, “you can, am I will call the police.” An apology for not responding never happened, instead I was threatened. What makes it worse was when I asked when I would receive a response, she told me tomorrow and assured me by 12 noon and she assured me, she would call herself. It is now 6pm the next day I have not heard from her, her regional manager or anyone else from Ashley furniture. To top this, I asked who the regional manager is and was refused information, a phone number or any contact information for someone who could make a decision and help. I hope this review sparks some interest in bettering your service and making good on your commitment to offering high end customer service and quality products. Adding an update to keep current. It is now two days later and I still have not received a response from the store. Nobody in my house weighs more than 170 lbs, I would think a sofa should be made to handle this weight without this type of sagging. 4 days have past and still no response from the store, the manager or anyone else. Poor service and poor quality. I recommend not to purchase anything from them! 6 days… and still no response!! Believe what you read, the negative reviews are very accurate. The quality of products and the follow up and service is awful!!! Will continue to update my story frequently!! 8 days, I can see why the Better Business Bureau rates them an F!!! 12 days and still no response, customer service speaks volumes. Check out the yelp reviews - only a whopping 1.7 stars!! 15 days… 1.3 stars on Facebook!! Wow, you really keep outdoing More than a month has gone by and as you can see, I have continued to update the review. Although all the great reviews have received a response, This store continues to ignore their customers with problems and issues. Today a letter was sent to Todd Wanek the CEO of Ashley furniture. I am hopeful this may spark the store to treat customer fairly. I will keep you updated! After several weeks, I was contacted by Ashley furniture. I have sent pictures, confirmed in those photos the issues with the furniture. I sent copies of the shipping label that proves they sent me cushions already, simply because they had no record. What have they done? Ashley will only agree to send cushions that I am sure will collapse in a few months. Good luck if you purchase!

Great shopping experience at Ashley’s furniture in Warminster! Ask for Aaron, he is very helpful and thorough!

Great experience buying living room furniture with Mark. Friendly and knowledgeable!

Very helpful to find just what I needed: Quasia, Michael and Mark

Incredible sales team aaron had alot if options to fit my room exactly

I stopped into Ashley furniture with a plan to just look, not buy yet. I was greeted upon entrance by Aaron who was helpful in letting me know about the back to school sale that was happening today. I asked about a loveseat that I saw online. He helped me look it up and gave me a better price for it so I couldn’t turn down the deal. I was also just looking for a coffee table which then Pam helped me look for one that would match the love seat. She showed me a couple options and we found one that would fit perfectly. Together they helped me order the furniture at a better rate and set up shipping within a timely manner. Looking forward to the pieces that were purchased!

Greg was awesome! Patient, professional , and knowledgeable. We bought a beautiful kitchen table and chairs. Ashley Furniture had a wonderful selection.

Very helpful and patient with all of our questions

Juliana made buying a new couch so easy! The prices are good and I found something that was perfect for me!

Disrespectful employees, zero common sense, minimal knowledge of products, and basic lack of respect for patrons. Managers have no clue how to operate store and a disturbing sense of malicious intent

I would give them zero stars if I could

Aaron is a great salesman. He walked us through the store and helped us with picking out our furniture and getting as awesome price!

Ordered a chair and was not told about delivery date. Had to cancel order at store. Roy and Mark were extremely courteous and accommodating. Left the store with chair originally wanted with a desired delivery date. Thank you so much!

Great service. Arron was awesome!

Aaron was wonderful to work with. He was able to answer all our questions and took all the anxiety away for us. Thank you Aaron!

Go see Mike at Warminster Ashley's! He is extremely friendly and knowledgeable and will go out of his way for you. Make sure to have comfy shoes on though he is a quick walker lol. He's the best!

Mark and Aaron helped us. Very friendly, knowledgeable and helpful. I highly recommend stopping in.

Aaron help us good

Great experience

Aaron, our salesman, was friendly, knowledgeable and helpful in showing us what we needed to purchase a recliner.

Michael was great and very helpful!

Aaron was amazing and patient and very very helpful

Juliana was amazing! This was our second time purchasing Ashley furniture and we are thrilled with their service

Mark was fantastic! very helpful, knew the store very well and we appreciated his patience. Excellent customer service, thank you Mark!

Aaron at Ashley Furniture Warminster was very genuine and helpful. No pressure sales. Just eager to answer question and get any info requested.

Mark was great. Thanks

Mark and Pam were so helpful when we went shopping for a couch. We definitely left happy customers and would gladly go back in the future!

Greg was amazing. Helped me with a bedroom and dining room set.

Juliana and Michael A. Great service from them everyone I've been there.

AAron was helpful and answered all our questions. We were in and out with everything we needed in a timely manner.

Thanks to Aaron for helping us with our furniture purchase today!

Roy and Michael A. were awesome!! Helped us with everything we needed!

Michael. A was wonderful and very very helpful.

Mike A. was an awesome salesman and has a great personality.

Aaron Mojica did a great job with me, my wife, and baby. Premier service and was patient with our needs. Highly recommend Aaron.

I have been a customer for many years... I was served perfectly for the first time!! Before I opened the door the smile broke out, Very important for me.. Thank you Michael for your patience and service!

Ask for juliana she was very helpful

Michael Annin was extremely helpful in assisting us with our purchase. All Ashley personnel have been friendly and cordial.

Good people Juliana and Mike very good salespeople. Thanks for all your help.

Sales Personally. Allowed us to browse with no pressure!💙 Aaron was a pleasure!

Juliana was fantastic! Highly recommend!

Mark was ver knowledgeable and helpful. Had a great experience

Aaron was super helpful in showing us options for power recliner options!

Aaron is a nice guy and a good sales rep. He informed us of sale items and pointed us in the direction of furniture we were looking for. Most importantly,he did not hound us AT ALL. He was there when we needed him,but let us browse on our own. He's the perfect representative in my opinion. We will mention him to friends/ family looking for new furniture.

Aaron was amazingly helpful. It was fun and liq pressure!

Walked in the other day and was greeted by Roy as he introduced himself. We were looking at recliners. He showed us all they had with brief explanation on each. We did purchase a navy leather with intent to get a second later. Roy was so nice and helpful.

Aaron MW was very helpful! He made the whole buying experience pleasant. Would recommend!

Aaron was very knowledgeable and pleasant to deal with.

Aaron was very nice and knowledgeable. He didn’t badger me when I was in the store & made my shopping experience enjoyable. I will be back again!!!

Aaron was very friendly and accommodating to my needs and listen to all my questions. He really pointed me in the right direction.

Leroy was fantastic! Very knowledgeable and attentive to all our questions and concerns.

excellent service

Never wanted to go to Ashley Furniture. SO GLAD I DID. Aaron was fantastic salesman. Showed me exactly what I wanted to say with no pressure or sales pitches. I feel like I got a great deal and I can't wait to get my furniture delivered

I am extremely disappointed with my recent experience at the Ashley Furniture location. What started as a hopeful furniture shopping trip quickly turned into a nightmare, thanks to the deceitful sales practices and abysmal customer service. I was "assisted" by a sales representative named Aaron, who is evidently new and lacks proper training. Aaron blatantly lied to me in order to secure a large sale. Trusting his word, I made a substantial purchase, only to discover later that I had been misled. When I communicated with the store to address the issue, I was met with unhelpful and dismissive behavior from the manager. Instead of taking responsibility for the actions of their employee, the manager refused to help rectify the situation. To make matters worse, despite canceling the order, they still have not refunded my card. It's outrageous that a company of Ashley Furniture's stature allows such unethical behavior to go unchecked. The lack of accountability and complete disregard for customer satisfaction is appalling. Not a single person in the store has taken responsibility or even offered a semblance of help to resolve this situation. I strongly advise against shopping at this location. Save yourself the frustration and take your business elsewhere where honesty and customer service are valued. Ashley Furniture has lost a customer for life, and I will be sure to share this dreadful experience with everyone I know.

Aaron MW.. Great salesman and very helpful.

MY MANS AARON WAS AMAZING ASK ONLY TO SPEAK TO HIM

Juliana is amazing! Super helpful and very kind!!

Roy was great! He helped us with the entire process and helped us get a great deal! Thank you!

Arlene was our sales agent, and she was AMAZING!! So informative, helpful and pleasant. We were so pleased with our experience! We just bought our first home, so finding the perfect couch was important to us. We told her what we were looking for and she exceeded our expectations and met our financial budget. Couldnt be happier!

Roy, Aaron, and Pamela was amazing!!!! Got a great deal on a 7 piece upholstered bedroom set. I will be back to get my living room set in a few weeks.

Excellent experience. Knowledgeable and friendly

Aaron was a great associate. He'll help you out

I had a fabulous experience at this Ashley’s Furniture. Aaron was our sales rep and brought great energy, patience, and overall was extremely helpful. I bought nearly 40 items total and he worked hard to help me navigate matching pieces with the best prices while keeping me up-to-date with my estimated date of arrival. If you’re looking for furniture and a helpful salesman, Aaron at Ashley’s in Warminster is the place to go!

Aaron was the BEST super knowledgeable

Juliana was excellent!!! Very kind and helpful ! Highly recommend her great service !

Great experience today with our purchase. Aaron was excellent to work with.

I had Aaron today to help me order my coffee table and lamp table. He was great! Thank u Aaron

Great. Very helpful Michael A but not overbearing. Greatly appreciated your help with everything! Thanks so much again, Michael A

Roy was helpful, kind, and knowledgeable! Definitely made our experience quick and smooth.

Michael was great!! People were great!!!

The sales representatives were awesome and helpful. Thank you for the all the help.

Just bought a new table with the helpful help of Juliana !!! She was great and ensure me and my family was satisfied !!!

I recently purchased a couch from Ashley furniture. I received exceptional help and recommendations from Mike A who was wonderful throughout the process. I love the couch so far. Good experience all together. Thanks for everything. #GGMU

We visited Ashley Furniture today and worked with Aaron. He was so helpful, knowledgeable and a pleasure to work with. This store also has beautiful furniture and showroom.

Aaron helped me picked out my new dining room set and was very patience with me while deciding!

Extremely helpful and attentive to our needs.

Aaron is great! Not pushy and very helpful

Bought some furniture today and Roy, Aaron, and Pam were absolutely wonderful and super helpful in making the process so easy. We did run into an issue with them providing the wrong size stool that I ordered but Pam did the right thing and made it right. Thank you!

Arlene at Ashley furniture in Warminster was awesome. She listened to what we wanted and found the perfect fit for us! Thanks🙂

Lavelle provided us with excellent customer service. The store offered us great discount. The store has a good variety of items.

Another great experience at Ashley’s! everyone is so kind and professional. Aaron is so nice and funny. Also he. was extremely helpful when I was picking furniture out.

Juliana made our furniture buying experience easy and hassle free. Very excited for our pieces to be delivered!

Great help with the item we purchased!

Worked with Aaron today at Ashley in Warminster. He was super accommodating and patient.

Everyone was so helpful and nice in helping us choose the perfect coach! Juliana was especially helpful with our decision! Mike and Mark also gave exceptional service!

Dan was very helpful! Helped us get our couch for a great price, and was very informative about their options and what to consider for our purchase. Will definitely be loyal customers to this store.

Lavelle was EXTREMELY courteous and insightful. He showed us a variety of sofas that were within our budget and that were the perfect size. Lavelle was informative and super helpful. When you go to Ashley, ask for Lavelle.

Julianna was a big help

Lavelle at Ashely furniture in warminster was very a helpful salesman. I would definitely buy furniture from him again..

Aaron was very helpful with helping me pick out a great couch and other furniture pieces

Good service

Julianna was a joy to work with. All the associates were very nice.

Unlike other salespersons Aaron MW did not use high pressure techniques while I was searching for the perfect sectional & love seat, yet he was right there when I had questions.

Let me tell you how pleased I am today with Mike, Pamela and Nicole. I am so grateful they were not money hungry. Did not make me feel pressured. I felt so at peace the entire time. Mike was real from the time I told him what I was asking for. He payed attention and was so kind. Pamela is so sweet. She gave me the best offer and man just acknowledging my husband service to our country. Nicole is so sweet and funny too. I’m so grateful and cherish what you guys did for me and my husband!!!!!!!

Juliana was helpful and knowledgeable. Thanks for a great experience!

Juliana was very good with me she was very nice

Aaron was very helpful, patient and a pleasure to work with

Aaron was great to work with, helpful and knowledgeable about product, walked in to buy a bed and ended up with bed and two sets of theatre recliners, good experience.

Aaron is extremely helpful knowledgeable and personable. He answered any and all questions regarding the furniture pieces we were looking at. Ask for him when visiting the Warminster Store

Purchase a recliner chair at the Warminster store. Our salesman, Aaron, was a great help and very patience.

Just purchased a 3 piece sofa set. Daniel was the sales associate and he was great. No pressure from him, he just answered our questions and showed us some other options. Then, Nicole and Daniel spoke to us about the current sale on mattresses. So, we laid on some mattresses. Now, we may buy one. But, we have to go home and discuss it.

Amazing staff and comfortable sofas and couches

DO NOT BUT FURNITURE HERE!!! I paid over 2k for a brand new couch in August 2021 and have been BATTLING with this store for a replacement since they delivered a BROKEN couch. I have tried countless amounts of times Ashley furniture will not assist with sending me a replacement. After patiently waiting over 9 months for it to be delivered, they sent me a couch that was damaged in the factory, covered up, and sold at full price. I tried multiple times with their third party Ashley furniture doctor and I had a technician come out to inspect my couch, he exposed the damage and told me it is not structurally sound it was damaged in the factory and that they should be sending me a new section because it should have never been delivered this way, it makes an awful noise every time I sit on it and that section of this couch is very uncomfortable. In the technician’s report he wrote that it was “up to standard” and I have been getting the run around ever since. Once I disputed with the credit card company for quality of goods they reached out finally after a full year of going back and fourth with emails and phone calls and said that they will send someone to the house with extra wood and essentially turn my living room into a workshop and take apart and piece together another frame. That is completely unacceptable I did not pay 2,153 for a damaged refurbished couch. The cushions look like I’ve had it for 20 years and it feels and sounds even worse than it looks. I want a new section which is the original product we agreed upon. This place has THE WORST customer service I have ever experienced. I included a picture of the damaged framework from when the technician flipped my couch over to inspect along with my sunken in cushions and the latest response from the store. Absolute disgrace. I put 1k down and financed the rest on a credit card that’s why it says a different amount on their response

Mike A is an awesome salesman. He goes out of his way for each and every one of his customers. He make shopping for furniture less stressful, more rewarding and, above all else, fun! I can't wait to work with him again soon!

Lavelle is the absolute best!!! He is patient, knowledgeable and so nice! Thanks so much Lavelle! We will look for him again on our next purchase and you should too!

Aaron was amazing! Very helpful!

Buyers beware! The salesman initially messed up our order, and it took over four months to correct. Then they fraudulently charged our card over $750 after our delivery of the final piece of missing furniture even though we went into the store to pay (mind you they were holding onto two of our end tables until the correct coffee table was delivered so my living room wasn't a hot mess). The Warminster location has not been easy to deal with. New management attempted to correct the initial issue, only to have a second, more serious issue arise. This was our first time ever purchasing from Ashley's, and it will 100% be our last! This was an awful, awful experience. It is a shame as our furniture is pretty. I hate leaving reviews as such, but I would hate for anyone else to deal with what we have. It's funny being charged several times for the same items. Changing to zero stars due to management hanging up when trying to explain I'm being double charged. Absolute disgrace!

We came in for a love seat, and left with a great couch and a great price. Thank you all.

Leroy was very helpful! He wasn't pushy at all. That is very much appreciated.

Mike helped us and showed us our options and we were able to get a nice bedroom set. He was very helpful and friendly

Awesome experience super helpful and attentive.

Dan & Pam were great!

We bought a couch less than 8 months ago and even purchased the protection plan. The back cushions are already tearing open along the zipper and the protection plan has been useless as this is excludable damage. The staff was great when we were looking but I wish we had purchased a couch from somewhere else with better quality furniture. To have cushion tears after a few months of normal use shows the poor quality.

Going to edit this down to 2 stars. I think I was a little too nice and understanding with my original review. While the staff has been friendly, there is little to no ACTUAL customer service. Even though it’s been 14 weeks since we ordered our couch, they’ve made no effort at all to even try to help getting it delivered any faster. I really don’t want to seem like a “Karen” - I try to be understanding. But I work in customer service dealing with the supply chain and I’m just shocked at the lack of effort from their end. Now we are in the market looking for accent chairs - I can say with 100% certainty that we don’t even bother looking at Ashley’s because of this experience. ********ORIGINAL REVIEW******** Staff is very friendly. But if I could go back in time I would probably go somewhere else. Ordered our couch and love seat on Black Friday. Still waiting for delivery. We moved mid-January and haven't had a couch in our new place waiting for delivery. I was told it was in transit and delivering to them on Wednesday. Waited Wednesday and half of Thursday still didn't hear anything. Called them and now being told it should deliver to them by Friday. Honestly just sick of waiting. I gave 3 stars strictly because their staff was friendly. Aside from that, in the future I would probably just purchase a couch from somewhere I didn't have to wait 10+ weeks for.

We had a great experience and we also got a good. A+

I made my purchase back on November 16,2023. They told me verbally my items would get there in 4 weeks. They wrote 6weeks on the contract. 8-12 weeks was the fine print. After waiting eight weeks I had to argue. With customer service Ashley furniture in warminster. And only with threat of lawsuit did I finally get my items. I finally got my items and it took more than the 12 weeks. Worst experience buying furniture I ever experienced. Horrible customer service. Find a different company. Do not buy from them.

Purchased a desk onsite and came to pick it up a week later. They had, for whatever reason, sold the desk I actually purchased to someone else. There was an attempt to tell me the desk they were trying to give me was the desk I asked for, which wasn’t true. I produced a picture of the desk I purchased and only at that point, and 30 mins into waiting, was there an acknowledgement I was correct. 30 mins later, so a total of an hour of waiting, someone confirmed my desk was sold and they will “get to the bottom of it” and offered me a refund. No apology for what happened or the time I waited or the fact that there was an attempt to convince me I was incorrect. Additionally, NO ATTEMPT to retain me as a customer by way of asking me back into the store to help me find something similar or offer a discount toward my next purchase. I am both disappointed and astounded at the customer service deficiency.

We ordered a sofa and love seat it was delivered and started peeling in 3 days!!!!! Nobody at the store will help us they send us to customer care who claim oh sorry the peeling of the fabric not included in the warranty. Take your money elsewhere. DO NOT BUY FROM HERE!!!

I have never dealt with a store like this. From an incompetent salesman who ordered the wrong set of furniture and when asked to fix this within a timely fashion actually told me he has short and long term memory issues and that’s how he ended up at this job to begin with as well as when asked if he had done anything to locate the right set of furniture I was told that he had pretty much not done anything since he was told his fiancé’s femur was fractured during hip surgery… to managers not returning phone calls multiple times to unbelievably rude and unprofessional customer service representatives answering the phones, to contact people being let go and no follow up by whoever took their place. This was the worst experience I have ever had. We finally decided to just let the purchase happen 2 months later because we were literally unable to reach anyone with the ability to cancel the order🤦🏼‍♀️ Absolutely awful and I will never use this store or Ashley furniture again

Simply put, you have plenty of options to buy furniture and this store (& company) shouldn’t even be on the list. The manager (which seems to change frequently, telling you what you need to know) & owner of the store admittedly made a mistake costing us several hundred dollars and said “there’s nothing we can do about it”, leaving us high & dry. Not sure about you but that’s not a company or people I’d like to support or give business to. Giving this one star only because you can’t give 0.

They are OK. Not Mom and Pop, but OK. Online prices are lower than in-store, but I guess that is to help offset overhead. Some good deals can be had, but it does feel the price point is higher than most.

If you're looking for furniture with great prices, stop by and see Greg. Greg helped us pick out our bed platform, mattress and some decor, and a rug for our bedroom. He is definitely our go-to when we need something. I actually called before I go to make sure he is working. This store is packed they have so many options to choose from. Delivery was pretty fast, not a long wait at all. We will definitely be going back for our living room furniture.

Best experience today got everything I needed thank you to Mike A ! So helpful and love what I got! Dr.Bonnie G.

I am extremely frustrated with my whole experience at the Ashley store in Warminster. I went to the store knowing what I wanted, so it was a pretty quick visit. In the short time I was at the store I was bounced around to two store employees and a manager who told me my furniture would be delivered in 2-3 weeks. The first delivery was scheduled two weeks ago, about a month from purchasing the furniture. They gave me a window of delivery from 1:00-5:00pm on a Saturday. They never showed up. When I called the store (the only number I had), they couldn't get the delivery team on the phone and told me it would take 3-4 days before the furniture I paid for was returned to the warehouse and I would be called again to reschedule the delivery. I had a birthday party that night so I left the house and received a text message two hours after the delivery window that the delivery team was 15 minutes away from my house. Needless to say, I missed them. I got a reschedule call a days later and was pushed back another two weeks and rescheduled for Friday. Now I have to take another day off work and hope they show up finally with the furniture I paid out of pocket for. It's very frustrating that I didn't receive any call to notify me they were running late and now I am missing another day of work. This furniture is costing me way more than I had expected as I will not be getting paid for two days of work because of the disorganized delivery processes and lack of communication.

Lots of furniture but extremely expensive. Nothing sold as sets, everything is separate which adds up quickly. Some displays very gaudy, like if you had you wouldn't touch it!

While the store has decent furniture, the customer service is TRASH. My husband and I purchased a new bed, and was given a 2-6 week delivery estimate. They called and gave us a day it would be delivered, but we were unavailable. They then attempted to charge us a fee to reschedule. Delivery day rolled around, and we were given a delivery window of 2-6pm. By 6pm we still had no delivery and no word from the store. We called multiple times, and due to the store using a third party service, they were unable to give us any type of update. Meanwhile, we had already gotten rid of our bed for the expected delivery. 9pm rolls around and the store still could not assist in locating the delivery, cancelling our order, or refused to connect us with a manager. Cyrina on the phone was rude, unaccommodating, and generally not empathetic of our situation. We will be cancelling out Ashley credit card and never shopping there again.

Do NOT shop here!!!!! I purchase a sofa here & when it was delivered it was defective. The back was not properly stapled together & there were staples sticking out. The delivery men, who didn't speak English, would not take the sofa back with them. I called guest Services, & even though I purchased the extended warranty on the sofa, it took them a week to decide to exchange the sofa. A month later I still had not received the new sofa. Called guest Services again to find out what was going on, & was told it would be at least another month before the sofa was delivered. This is NOT acceptable!!! Decided to cancel the order & have my money refunded. Will find a sofa elsewhere & NEVER shop here again. Also, during the month I was waiting for the sofa I called guest services several times to get updates. I was repeatedly told someone would look into why things were taking so long & then get back to me. No one ever got back to me. I always had to call them back to get any information. Horrible customer service!

The sales manager was very nice, helpful, and professional

I bought a queen bed set. I am so disappointed with the purchase. I will never ever buy or recommend anybody to Ashley furniture. They delivered each piece each day. And one important information. If you miss anything, don’t get fooled of them saying they will send remaining item soon. Refuse it when it’s delivered. U can only refuse at the time of delivery, even though all this happened, I was pleased by the manager named Jackie. Who went far and beyond to make everything work out within her limit. So thanks Jakie

I’ve been to Ashley in the Warminster location a few times, and each time Jackie and her crew Kim as well as Mike A. (I mentioned in another review) are amazing at what they do!! You won’t be disappointed by visiting/purchasing from this store; great choices with great prices!!

Mike A had customer service and was wonderful with helping us find the right pieces for our home. Thanks again Mike and team!

Jackie V is so helpful and the best store manager in Warminster store, helped me buy and decorate my whole house.

I had a great experience here.

Jackie V was great and went the extra mile to help us out

My husband and I got a dining room Swt - absolutely beautiful! The guys working there are very knowledgeable and they helped us out with discounts for the holiday! Thank you all!

Best experience ever. Loved Jackie V and Melissa M and Michael M. Definitely coming back. Thank you guys

Our experience with Ashley Furniture Warminster store has been nothing short of perfect! From Greg and Ron providing amazing support and guidance in picking out our furniture to Kimberly’s incredible attention to detail and thoroughness in ensuring our order was completed efficiently and without any issues. Finally, the delivery team was exceptional ensuring our delivery experience was flawless. I would definitely recommend the Warminster store and I can’t thank them enough for going above and beyond!!

Tehran, “Ron”, was our sales person. He was excellent! He help us find the perfect piece to put our new tv on. A beautiful antiqued bench table, that fits perfectly with our bedroom decor. Great price too! Thanks Ashley Furniture! Mike

We were on the fence between a pair of couches here and a sectional at Costco. Salesman was helpful. But when we asked if they could look up to see if we had an account for the financing deal, it took 20 minutes and 3 different employees to tell us we don’t. Then they had a hard time explaining where we would have to pick up the couch and added a $40 delivery fee for them to bring it from their warehouse to the store we were standing in. Also went from 3 week backorder to 4+ if they had to bring it to the store for us. Manager was polite but vaping in the store. Other sales people watching reels while sitting on couches. Decided to go to Costco and get the Thomasville set that was in stock.

Ron helped my parents and I find new mattresses, a new couch and a dining room table - all at our price point. We were at the store for some time and he was patient and gave honest opinions on the items we were interested in. If I ever need anything else for my home, I’ll definitely only work with Ron!

Ron was incredibly helpful! He was able to price match the exact chair we wanted! He was so sweet to my daughter as well. We’ll definitely be asking for him next time we need anything. Thanks, Ron!

Ashley store in Warminster was extremely helpful and honest about the actual sales that were going on! Other stores told us 3 different sale prices by 3 different people in the same store and none were as good as what Warminster gave us.

Ron was a great sales associate to work with! Ron was kind, patient, well informed, and not pushy at all! We look forward to buying furniture from this store in the future!

Daniel was amazing! We got a sofa and a recliner for a lower price than what we bought our current couch for… and for much better quality! Thanks Daniel for helping us out today!

FIVE STARS FOR THE STORE- JACKIE, BOTH MIKES, MELISSA and KIM to name a few- bought approximately $15,OOO dollars in furniture- to be delivered by a 1 STAR CREW- very disappointed with their delivery- ( I need so much more furniture-and I’m reluctant to buy) Damaged property and new furniture- almost every time they arrive). Their delivery service is KILLING their business and amazing employees salaries. You got the talent at the store-PLEASE GET A NEW DELIVERY SERVICE

Ron was extremely helpful and understanding despite my serious indecisiveness. He spent a lot of time going through the furniture specs and was very knowledgeable. Thanks Ron!

Scott was very helpful the entire time.Very kind and well spoken as well.Helped us find everything we needed.very nice gentleman.

Fatima and Jackie went above and beyond and provided excellent customer service. Cannot be happier with our purchase!

My salesman Michael Z at the Warminster location was professional and accommodating. I made an impulse purchase that did not fit (totally my fault for not measuring) and he helped me correct my mistake and find the right set in my price range. Ill definitely be back! Thats Ashley Furniture and Michael!

Mike Z. (Sales manager) And Mike M we’re absolutely nothing less than out of this world beyond amazing! It was unbelievable how helpful, great personality’s, and knew all the answers to any questions I asked. I would 1000000% (x100000000) + golden stars ⭐️ to the both of them. Thank you so much for this experience and we’re coming backing for every and any thing in need moving forward. DO NOT GO TO RENT A CENTER!!!!! THIS STORE WILL NOT ROB YOU! which was what was also so awesome because the financing is unbelievable, 0% interest! Can’t beat that. But beat your butt on over!!!!

Great customer service without pushing the sale. Mike was great and helped us look for options that would fit our space. They even helped load the truck!

Ron was super helpful. He made my experience really great!

Everything was great Ron was a big help to me and I will be coming back

It was very great! I got quick service and was very knowledgeable!

The worst service ever. Never have business with them! The store and the warehouse are not synchronized at all. Had spent so much precious time and nerve to solve the situation.

Wonderful salespeople, Scott and jacklyñ were wonderful, they really made our time enjoyable. They were very knowledgeable and made the process go quickly, thanks Scotty

Awesome experience today. Scott Lafferty helped us find the perfect chair for our mom.Can’t thank him enough.

We came at Ashly’s for a bedroom set for our son and Ron assisted us. Not only wasn’t he pushy with us and was very patient, but he was fighting for a better price for us! We are very thankful to him and would recommend him and Ashly to anyone! Thank you Ron! You are a Super Salesman!!

An incredible experience working with Big Mike to buy a bunch of furniture. Then the manager Mike and Melissa helped us to complete the process! Edit: A positive experience in the store but the worst experience upon delivery. Furniture damaged by delivery guys. And after being tipped they ran over the mailbox destroying the post and cover! I’d give this zero stars for delivery and five stars for the sales process. I’ve deducted three stars from my original five star rating. They’re still working on how this will be resolved 21 days later!

Greg Mitchell on Memorial Day , my husband was in dire need of a lift recliner. Nobody would help, he is paralyzed on the right and operated on the left. Greg did whatever he did to help us. He is a very good person and an asset to your staff. Thank you. Betty Kopack

Ron was great! Helped us get a great deal

Ron was very, very helpful. Took his time to listen and help us with all of our needs.

Ron was very helpful and knowledgeable when we were picking out our new furniture. He gave us room to look without feeling overbearing and was available for any questions we had. The front desk ladies were kind and professional as well!

Ron helped us out while we were looking for a living room set he was polite and very helpful thanks again!

Friendly staff, good selection for furniture.

Found a couch we really liked, but unfortunately there was no tag, which led to an extremely long wait. That said, Mike, Jackie, and Fatima really went all out trying to track down the info we needed.

I produce two national TV shows, one in PBS and one on Prime and I always look for great crew personnel with great attitudes. That is what we found at Ashley Furniture in Warminster: absolutely fabulous people who were straight and honest. Fatima in particular was so genuine and extremely helpful that it made the process a pleasure and easy. With her help we made a great decision on a new bedroom set. Her patience was exemplary as we asked her to get a number of quotes for different sets. And a special thanks to Jackie who helped as well. Just awesome. Many thanks from my wife and I!!!

Great selection, stop in and meet the staff.

Really big store. Medium quality furniture at palatable prices. People were nice and not annoying.

This comment is in reference to Mr Ayyad the owner of the Ashley furniture store in Warminster. His response to my wife's review is that Ashley furniture manufacturer does not cover worn out cushions even though it was only 6 months and the sofa cost $1500, it does not say that on the receipt, I am sure all he had to do is make a phone call but I guess he figures he got his $3000 total sale and their was no need to resolve this issue. Please read the reviews before going there. I wish I had

No hassle shopping. Thank you! I hate being hawked and followed as soon as you walk in

DO NOT purchase anything from Ashley Furniture!!!. We purchased living room furniture January of 22 and received it the end of April 22. The beginning of December our sofa was sinking on the right side with only 2 people living in the house. After a ton of calls and trips to the store, they are not fixing or replacing our furniture. They actually had the nerve to say that AS A COURTESY they would send filler for the cushion and another piece to replace but we would have to pay $150.00 to pay someone to service the sofa. Well we aren't paying another dime to this horrible company!!!! The sales people were lovely but after they sell it to you the company does NOT STAND BY THEIR MERCHANDISE.......BUYER BEWARE

*Review edit, BUYER BEWARE. While I stand by the first review I made, I must edit the review to reflect my most recent experience. Our purchase is now just two years old, we were encouraged to purchase the warrenty through ProtectAll. It claims to cover tears. Well, our couch tore only after two years, under where your thigh sits on the cushion. I filed a claim and was denied twice! They claim this is normal wear and tear. We don't have animals and there should be no reason, after only two years for it to start to tear. We went to Ashley and tried to speak to a manager. She was horrible, slurring her words and didn't seem to have a clue. Had an attitude and was of no help. Very unhappy. We have always bought from Bob's discount furniture and whenever there was a problem they came right out and fixed it, without any issues. We figured since we bought a new house we would buy a little better quality furniture. So, we went to Ashley thinking their furniture would be better quality. I guess it is not and they do not stand by their products. I would go back to Bob's before I would go back to Ashley! At least Bob's stands by their furniture and is willing to fix it when there is a problem. Our sales rep, Mike M. was fantastic. Very helpful, not pushy, very nice, and was there to answer all our questions. The general manager Patti was also super helpful and very pleasant. They were able to get us what we needed and we enjoyed doing business with them!

Purchased a sofa and love seat in November of 2020. We had problems with the sofa squeaking relatively early on. After numerous calls, they finally agreed to replace the sofa due to the issue. A couple months later, the new sofa started making the same noises. We tried contacted customer again (which is outsourced to Bangladesh), and we were told that they will not do anything more. I called the store and was connected to the General Manager. I forget her name but she was very nice and understanding of our situation. She mentioned that she was aware of the issues with their customer service department but said there is not much she can do from the store level. I asked if there was anything she can do to raise our issue to then necessary party and just point us in the right direction. She agreed and said she was going to make some calls and personally call me back. She has not called back. That was over two weeks ago. It's clear that after the sale customer service is not a priority for this store, or Ashley Furniture as a whole.

(Translated by Google) Too bad we don't read reviews. We bought furniture there 4 weeks ago, but they never called us and do not answer the phone. Very tuned, that we seem to have been deceived (Original) Жалко, что мы не читаем отзывы. Купили 4 недели назад там мебель, но так нам и не позвонили и не отвечают телефона. Очень настроены, что нас похоже обманули

Sajan was wonderful at the Warminster store

Saj was great. Helpful & knowledgeable.

The sales person(avoiding his name here) did not help even though we had some questions and showed up only (and exactly )when we were ready to buy. Did not tell us the delivery of the furniture will 5-12 weeks! There was no contact from from him later on even after we tried to reach him several times. The furniture we received was also mediocre quality. The headboard is pathetic, the screw holes do not line up with the standard bed frame. The dresser has no way to secure it to wall, tends to tilt forward every time we open any drawer. Wont be shopping from Ashely again.

Mike Z. was so helpful and no pressure.

Michael Z was super helpful on both days we came in. Made sure we got the best price possible and price matched for us. He was beyond friendly and patient since I had two young kids that had been tired and crazy after a day of errands.

Nice living room furniture

Mike Z is the absolute man. See him for any of your home furnishing needs!

This company does not take any responsibility for any issues with their furniture. They use second parties to deliver the furniture and they do not know how to properly assemble the furniture. I learned this the hard way after my 4 year old daughter’s bed came crashing down as she slept. The box spring was not assembled correctly! Ashley continues to not replace it or come out to fix it. They told me and my husband “we shouldn’t have accepted the delivery.” How were we supposed to know the bed-wasn’t put together correctly?! we waited 9months for it to be delivered and we paid in full, which is a mistake. We had to go out to BJ’s to buy a new box spring and wood to add under the bed. Till this day Ashley has refused to give us money back for the box spring or replace it. They also have yet to replace the mirror since we paid for a more expensive model and they sent us a cheap one. Save yourself the headache and don’t shop here!!!

Very poor delivery service. Customer service lousy! Waited over a year for service

I walked into the Warminster Ashley's today, it was my third furniture store on the fourth of July. I was in search a recliner, loveseat sofa, and t.v. stand. The woman employee with the long blond hair greeted me as I walked in the door with the agriest look and tone. It was VERY erie, I had not said a word to her. I definitely was not going to do my business there. Very stern, angry demeanor. I purchased at Lazy Boy in Montgomeryville. It was enough to turn me away from Ashley Furniture forever.

Couch was supposed to be $699 on tag, they charged $779. lawn signs read free delivery, they charged $119.99. Call customer service who gave me a phone number to call to cancel, no one picked up. forget the name Ashley furniture all together

Very satisfied, Maggie don’t pressure me out or rush me to buy, what I was looking for. Very good customer services.

Absolutely the worst customer service experience of all stores I visited to purchase. BUYER BEWARE DO NOT PURCHASE FROM THIS STORE! I’ve been calling for 9 minutes straight as this review is being posted (see below) no answer!! They will damage your home and never pay you back your money I literally have just went to local civil court to file formal lawsuit AVOID AT ALL COSTS!!

Mira our sales person was wonderful.

Absolutely the worst! They simply don’t care once they get your money. Do yourself a favor and go to any other store you can possibly find even if it’s in a different country

No pressure sales! Sales staff was very helpful. Ended up making a purchase that we are very happy with!

I previously visited Raymour & Flanigan where the salesmen were super pushy and followed me around the entire store. Mike M. from Ashley's was the opposite: kind, proffesional, and knowledgeable. He answered all of my questions and I didn't feel rushed into making a decision. I went back a few days later and purchased the Calion loveseat and sofa. The checkout process was fast and easy. Really great prices with wonderful staff. Definitely would purchase from here again!

Worse place to shop ever. The delivery guys were complete racist to my wife. They were way to lazy to even deliver my new sofas. All they said was they won’t fit through the door. Never even attempted to take off the feet of the new sofa to get the sofa through the door. Said we can take your door off for a extra charge. So now we have NO sofas in my living room for my children to sit on. They never even offered to deliver my coffee table. Now I have to go to a different company and buy all new sofas for my living room. I will never shop at Ashley’s Furniture in Warminster Pa or any other Ashely business again. $2000+ down the drain.

Shopped here for the first time last night. We were looking for a bedroom set and mattress set for my daughter. Greg was extremely helpful and not pushy at all. The set isn't in stock, so I was given an estimate of 2-16 weeks. I will revisit my review after delivery to give an update. All in all a positive experience compared to other stores.

Terrible place to shop. We were told our order would take 60 days, but it took 7 MONTHS. When called and asked about our order we were told be patient or cancel it. There was 0 empathy. When we recieved our couch it had nails sticking out through the fabric and a creaky arm rest. We are still battling them to have the arm rest fixed after a year even though we bought the warranty. Entire place is a joke and will just steal your money. Shop anywhere else

I ordered furniture in May of 2021( a sofa, an ottoman, a chair and a half and a love seat). Ashley furniture stated that if my furniture didn't come in to the warehouse by 16 weeks I was able to cancel the order. My furniture came in at JUST before 16 weeks, however upon delivery on October 2nd my sofa was torn. They left all other items except the sofa, upon my request as this was my first real furniture set that I've purchased and I wanted it to be nice. The next sofa was brought to my house October 4th with it's entire back broken . I called Ashley's distribution center, as no one from the company has EVER made a means to contact me, and was told that the next sofa would be available February 17th. Today, Jan 31st I called and the date is March 29th. I realize with covid that there are hang ups, as a health care worker I see it first hand. But this is unreal. No attempt has been made on my behalf to hasten a sofa. No attempt has been made to rectify the situation. I am highly disappointed and dissatisfied. I have paid for my furniture in full, as they requested, and even added a five year protection plan on. I am disgusted with the lack of customer service and the flippant attitude towards their customers.

I have not purchased any items, but found the sales people to be very helpful and yet not too intrusive. I find that many of their products are lower quality and that old adage 'you get what you pay for' applies. However, they do have some name brands that are mid range quality and they were competitively priced, but I still found prices better elsewhere for the same item.

Store sales people were great. Delivery was a major issue. The delivery guy tried to take the piece of furniture back since he could not get it through the door. My husband and I carried it through the door. I had to speak to customer service so the guy would not put it back on the truck. I will not purchase any more furniture from Ashley due to their delivery issues.

Went there to look for something for living room and found something we liked and the service was good

I need to give a shout out to all the staff of this store. Specially Greg Mitchell for going out of his way to make sure we received everything we wanted. They even helped us fix an issue with the invoice. The whole experience was excellent! Thank you!

I took a gamble buying furniture here and LOST! One piece of my sectional was delivered broken over a month ago. I reported it the next day as per their policy. I've yet to receive a SINGLE phone call or response to rectify the situation despite visiting the store and calling customer service numerous times.

We had an absolutely ridiculous time trying to order a bedroom set from Ashley’s in Warminster. The only reason they are getting 1 star for their review is because I wouldn’t be able to leave one otherwise. I would NOT recommend ordering ANYTHING from this store.. VERY disappointing. 0/10

Awful experience. 6months for a couch delivery and arrived damaged still waiting never any managers to talk to when stop in or call. Just filed complaint w BBB

DO NOT BUY FROM ASHLEY FURNITURE IN WARMINSTER PA. I received a damaged table and sent pictures, etc, call numerous times and they will not respond to me. I cannot get my money back or have the damaged table removed from my house. Again, do not buy from Ashley Furniture or Regency Furniture located inside the store. Would give zero stars if i could.

If you want someone to talk down to you like you don't know there is a shortage when you're just looking for a estimated lead time THIS IS THE PLACE FOR YOU! They kept repeating themselves when all I wanted was a short answer. Thanks for assuming I don't know what's going on in the world. All I needed was a general timeframe to discuss with the wife about what we wanted to do. The one associate, Steve Gross, was very informative and nice though unlike the lady on the phone.

Everyone in the store is friendly and helpful. So many items to choose from.

I purchased a queen size mattress and based with a remote. The price was extremely reasonable. The employees were very helpful and nice especially Lisa Williams who checked over my order twice and gave me particular instructions about what to do and not to do once I received my order. The day before my order arrived, I received a missed voicemail about my order and the phone number to call back to confirm my order. Well, the phone number didn't work. When I reached out to Lisa Williams, in the Warminster store she was once again very helpful, knowledgeable and gave me a different telephone number to call. The delivery guys arrived @ 3:30pm which was a plus since they gave me a delivery window between 3-7pm. I am VERY pleased with my order and the customer service was OUTSTANDING. Thank you Lisa Williams and the Warminster Ashley Homestore

Ashley Furniture has some beautiful pieces in the store. I will be going back real soon to purchase.

What a giant space of trash of a store. They will SCAM you. They will sell you broken things offer warranty which will not cover anything.

Wow where do I begin? Purchased a couch for $316. Had a delivery guy that they recommended. They got there and said the couch would not fit through the door. They refused to take it back. I paid them $200 plus tip. They left it outside. So now I have this couch sitting outside my apartment praying no one takes it and it does not rain. They were very rude. “ no one told us about steps”... “you should have measured the doorway”. And they said the couch was not able to be taken apart to move (i was their last one for the night, end of their shift) So now I have to pay the same mover another $200 plus another tip to return it to the store. Luckily Ashley’s said they would make an exception to the rule as long as it was returned in 48 hours with no damages. After all that we got screwed over $700 with no couch to show for it. Don’t trust them! 4 years later: I forgot I left this review… they told me it couldn’t come apart (ie end of their day and didn’t want to do the work). Turns out it DOES come apart. I found two random guys and paid more money to take it apart and bring it upstairs and put it back together.

Ordered our furniture January 1st and was told 8-12 weeks and still have not received our delivery 6 months after our purchase. We have called multiple times and every time we were told it would be in within 2 weeks. We are now in June and still have no answer as to when we will get our furniture. Highly disappointed- recommend you go somewhere else.

The worst experience ever. I bought 3 pieces Jan 1 and still weighting. There is a different excuse each time and I’m always told it should arrive with in 2weeks. No apology just blaming everything on the pandemic. Spend your money some where else. I wish I listen to other reviews before shopping there.

Worst customer experience of my life. Paid for furniture in 11/2020, received broken furniture which they refused to take back. Same story waited all day for arrival, shows up at 9pm...fought with someone until 2/2021 when it was finally resolved, new furniture for deliver 5/2021...they didn t show up at time frame, arrived at 9pm again, took away the broken furniture and drove off WITHOUT delivery of replacement furniture...I now am out $2000 and have literally no furniture...would give "0" stars if that was an option

Very disappointed that you have to pay for furniture wait 4 months to receive your product!

Was told my sofa would be delivered today however 8 hours after constantly being told that it would be delivered ...it is still not here. Safe to say it’s not coming today. I waited from 10am until 6pm for this delivery which was my only day off from work. I called multiple times for this and was told that I was the next stop. What a terrible delivery service! Waited long enough for this. No one seems to care.

Purchased a bedroom set with additional pieces in August of 2020 and was told 6 to 8 weeks for delivery. Had to call multiple times to follow up on status after the first 8 weeks because Ashley was not proactive in providing me updates. -Partial first delivery in February (4 months later than original lead time)- 2 pieces damaged -Second delivery in April TOTAL DISASTER - 1 piece damaged, also the delivery team didn't even attempt to knock just tried to open the door on their own. best of all this time the delivery came with property damage. Tried to get the Property damage resolved with Ashley/Regency ATLEAST ten times. Has been a month and they (Ashley/Regency) says they are not responsible, the delivery company is, only problem is They refuse to tell us who the delivery company is. No bill of lading was supplied from the delivery company. No one has reached out to make this right or once apologized for all the inconvenience or lost time we have spent on this, ie being on hold for hours and hours on the phone just to get no where. We are currently shopping to purchase furniture for are our living room and family room, a shame because Ashley has the set we want but will have to look elsewhere after this experience.

I ordered full bedroom set and also table and chairs from Ashley. I was told 12 weeks until delivery. The actual time was 15 weeks. I can understand that thing take longer due to COVID. What I didn't expect was to have my furniture arrive DAMAGED, FILTHY , poorly assembled and for the delivery people to leave a giant mess in my house. On top of that when I attempt to contact the store to remedy these issues they told me to call customer service. I called customer service and they are no help whatsoever. It has been 10 days since I sent them pictures of the problems with my furniture and no word back. I would never purchase from this store again.

Do yourself a favor, do not shop here! They sell you furniture that never arrives!!

The worst manager (Barbara), she is so disrespectful and has attitude. No one answers the phone, and haven’t heard back about my order since January!!

Purchased furniture on January 10th, waited 3 months and had to pursue the store to get it. We still do not have it to date and not confident I will ever get it. Customer service is not in their vocabulary. They are short, rude and unhelpful. I do not suggest ever buying from this store. They do not work with you and they certainly do not help you. They are evasive and nebulous in their responses. "Customer is always right" is something that is not a motto or slogan. Worst buying experience I have ever had. Will never go here again. Awful store

trying to0 cancel an order/which we were told we could 3dys after puchase its emergecny and been trying for 2 dys to cancel -no one retuning my calls. plus the orginal one.they had stock when i went to say i want it. ops another store took it . and girl said we have 32 stores.well good business they should have taken right out. another one ops it got taken .

Huge place! Beautiful pieces, great staff and prices! Worth the wait!

This has been the worst experience of my life as far as any shopping goes. I was told ten weeks for a kitchen table and chairs to be delivered. I called every month for 5 months and I still have no table. I call the store often to no one picking up the phone. No manager calls me back when I ask. No one contacts me. The table was finally scheduled for delivery today after I called them and they said that it was in the warehouse. They called today at almost 5:00 after I waited all day to tell me that their truck broke down. I called. They now can’t get me in for another week. I asked for a discount, a coupon, get me in tomorrow...nothing. They have absolutely no customer service at all. I am beyond angry and I am an easy going person. I will never ever buy something from them again and neither should you. My son just bought a house that needs to be furnished. I told him not to go there!! They have two thousand dollars of my money and I still have nothing to show for it 5 months later. I think at this point, I am being scammed. They better pray that this table gets delivered next week.

(Translated by Google) My whole house is furnished from Ashley HomeStore # 1 (Original) Toda mi casa está amueblada de Ashley HomeStore #1

Walked in to quote a mattress, didn't get approved for financing. The team was super supportive and went above and beyond to help me through the process until it got approved. Walked out with a good experience and satisfied with y purchase. Thanks you!

Usually furniture shopping is a NIGHTMARE. I’m used to walking into a furniture store and getting bombarded by the salesperson; this just ruins the sale for them! When I walked into here, it was much different. Gary approached us and asked us if we looking for something specific and we told him we were just looking. Once we had questions and asked him to show us around, he recommended amazing items. We ended up purchasing a sofa and loveseat set and a bedroom set! Would highly recommend this location and Gary!!

Greg was very nice and super helpful. The ladies at the desk very also very nice.

I was trying to buy some furniture in that store, but the salespeople really don't care about the customers.

I ordered a couch on Labor Day 2020. The deal was fantastic and the couch was exactly what I wanted. I was so excited about this purchase. We paid with credit card which was immediately charged even though we were told delivery would be between 6-8 weeks because of COVID backlogs. I understood this and wasn't upset at the expected delivery timeframe. In October I called to get an update on the delivery date. At first no one answered my call and there was no option for a message, so it just rang for 20 minutes. I tried multiple times that day to get through to someone. Eventually I had to drive 55 minutes to the store to actually speak with someone. I was told they needed to email buying department to get the update, and they would call me later. I drove 55 minutes for them to send an email. I was frustrated. Finally I received a call that my delivery was pushed to the middle of December. This was tolerable for me but annoying that I had to seek out this update. It would have been nice to have them reach out with this pushback. In the middle of December I hadn't heard anything so I called again. They emailed buying and called me back to let me know it now won't be delivered until the end of February or beginning of March. 6 months was too long for me to wait for this couch so I cancelled the order. They refunded the entire order. Very disappointed with this process. They had our money from day 1 and it felt like I was being misled. Understanding that COVID created issues, but I feel like it would have been courteous to reach out to inform me of all of these changes; especially because a 6-8 week order turned into over 20 weeks. Because of this experience, I will not order from Ashley again.

This has to be the worst shopping experience ever, I do not recommend anyone to shop in Ashley, we have purchased a sofa in September, they told us that our furniture would be delivered in October then they pushed to November then to December, but finally they called us and confirmed it that they will deliver the furniture past Friday 12.04.2020 between 3 PM and 7 PM but no one showed up, when I called the furniture store they told me to wait until 10 PM, but again no one showed up, when I woke up on Saturday morning I had a missed phone call @ 11:46 PM when I called the phone number it was the delivery crew, he told me since I did not pick up the phone they will have to charge a fee and deliver it another day, I called the manager and he told me that he will straighten up the situation but 4 days have passed and I still did not get the delivery, horrible customer service and worst shopping experience.

12 weeks for a recliner !! No thanks

Two acres of furniture displays. Non-pushy sales people, which is agreeable. Prices ... well, all furniture which isn't shoddy workmanship is not cheap. A pressure free choice for browsing.

Nice display setup but they have nothing in stock and a 12 week wait on everything