Ashley | Warminster, PA 18974

Purchased a sofa and love seat in November of 2020. We had problems with the sofa squeaking relatively early on. After numerous calls, they finally agreed to replace the sofa due to the issue. A couple months later, the new sofa started making the same noises. We tried contacted customer again (which is outsourced to Bangladesh), and we were told that they will not do anything more. I called the store and was connected to the General Manager. I forget her name but she was very nice and understanding of our situation. She mentioned that she was aware of the issues with their customer service department but said there is not much she can do from the store level. I asked if there was anything she can do to raise our issue to then necessary party and just point us in the right direction. She agreed and said she was going to make some calls and personally call me back. She has not called back. That was over two weeks ago. It's clear that after the sale customer service is not a priority for this store, or Ashley Furniture as a whole.

(Translated by Google) Too bad we don't read reviews. We bought furniture there 4 weeks ago, but they never called us and do not answer the phone. Very tuned, that we seem to have been deceived (Original) Жалко, что мы не читаем отзывы. Купили 4 недели назад там мебель, но так нам и не позвонили и не отвечают телефона. Очень настроены, что нас похоже обманули

Sajan was wonderful at the Warminster store

Saj was great. Helpful & knowledgeable.

The sales person(avoiding his name here) did not help even though we had some questions and showed up only (and exactly )when we were ready to buy. Did not tell us the delivery of the furniture will 5-12 weeks! There was no contact from from him later on even after we tried to reach him several times. The furniture we received was also mediocre quality. The headboard is pathetic, the screw holes do not line up with the standard bed frame. The dresser has no way to secure it to wall, tends to tilt forward every time we open any drawer. Wont be shopping from Ashely again.

Mike Z. was so helpful and no pressure.

Michael Z was super helpful on both days we came in. Made sure we got the best price possible and price matched for us. He was beyond friendly and patient since I had two young kids that had been tired and crazy after a day of errands.