Ashley Store | Warminster, PA 18974

The store is great - very nice pieces. The delivery situation is HORRIBLE !! Was given 1-5 pm delivery times 7pm still no delivery called costume service - all three reps I spoke with we're rude and gave me the runaround one said they were finished at the stop before me the next said oh no they are still there. Awful experience - don't waste your time.

I am extremely frustrated with my whole experience at the Ashley store in Warminster. I went to the store knowing what I wanted, so it was a pretty quick visit. In the short time I was at the store I was bounced around to two store employees and a manager who told me my furniture would be delivered in 2-3 weeks. The first delivery was scheduled two weeks ago, about a month from purchasing the furniture. They gave me a window of delivery from 1:00-5:00pm on a Saturday. They never showed up. When I called the store (the only number I had), they couldn't get the delivery team on the phone and told me it would take 3-4 days before the furniture I paid for was returned to the warehouse and I would be called again to reschedule the delivery. I had a birthday party that night so I left the house and received a text message two hours after the delivery window that the delivery team was 15 minutes away from my house. Needless to say, I missed them. I got a reschedule call a days later and was pushed back another two weeks and rescheduled for Friday. Now I have to take another day off work and hope they show up finally with the furniture I paid out of pocket for. It's very frustrating that I didn't receive any call to notify me they were running late and now I am missing another day of work. This furniture is costing me way more than I had expected as I will not be getting paid for two days of work because of the disorganized delivery processes and lack of communication.

Lots of furniture but extremely expensive. Nothing sold as sets, everything is separate which adds up quickly. Some displays very gaudy, like if you had you wouldn't touch it!

While the store has decent furniture, the customer service is TRASH. My husband and I purchased a new bed, and was given a 2-6 week delivery estimate. They called and gave us a day it would be delivered, but we were unavailable. They then attempted to charge us a fee to reschedule. Delivery day rolled around, and we were given a delivery window of 2-6pm. By 6pm we still had no delivery and no word from the store. We called multiple times, and due to the store using a third party service, they were unable to give us any type of update. Meanwhile, we had already gotten rid of our bed for the expected delivery. 9pm rolls around and the store still could not assist in locating the delivery, cancelling our order, or refused to connect us with a manager. Cyrina on the phone was rude, unaccommodating, and generally not empathetic of our situation. We will be cancelling out Ashley credit card and never shopping there again.

While the store has decent furniture, the customer service is HORRIBLE. My husband and I purchased a new bed, and was given a 2-6 week delivery estimate. They called and gave us a day it would be delivered, but we were unavailable. They then attempted to charge us a fee to reschedule. Delivery day rolled around, and we were given a delivery window of 2-6pm. 6pm rolled around and still no delivery and no word from the store. We called multiple times, and due to the store using a third party service, they were unable to give us any type of update. Meanwhile, we had already gotten rid of our bed for the expected delivery. 9pm rolls around and the store still could not assist in locating the delivery or even cancelling our order. Cyrina on the phone was rude, unaccommodating, and generally not empathetic of our situation. We will be cancelling out Ashley credit card and never shopping there again.

Do NOT shop here!!!!! I purchase a sofa here & when it was delivered it was defective. The back was not properly stapled together & there were staples sticking out. The delivery men, who didn't speak English, would not take the sofa back with them. I called guest Services, & even though I purchased the extended warranty on the sofa, it took them a week to decide to exchange the sofa. A month later I still had not received the new sofa. Called guest Services again to find out what was going on, & was told it would be at least another month before the sofa was delivered. This is NOT acceptable!!! Decided to cancel the order & have my money refunded. Will find a sofa elsewhere & NEVER shop here again. Also, during the month I was waiting for the sofa I called guest services several times to get updates. I was repeatedly told someone would look into why things were taking so long & then get back to me. No one ever got back to me. I always had to call them back to get any information. Horrible customer service!

The sales manager was very nice, helpful, and professional

I bought a queen bed set. I am so disappointed with the purchase. I will never ever buy or recommend anybody to Ashley furniture. They delivered each piece each day. And one important information. If you miss anything, don’t get fooled of them saying they will send remaining item soon. Refuse it when it’s delivered. U can only refuse at the time of delivery, even though all this happened, I was pleased by the manager named Jackie. Who went far and beyond to make everything work out within her limit. So thanks Jakie

I’ve been to Ashley in the Warminster location a few times, and each time Jackie and her crew Kim as well as Mike A. (I mentioned in another review) are amazing at what they do!! You won’t be disappointed by visiting/purchasing from this store; great choices with great prices!!