Ashley Whitehall, PA
Ashley is committed to being your trusted partner and style leader for the home. This commitment has made Ashley the No. 1 furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley is passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley showroom today.
The tables and furniture seems cheap for the price. I felt like prey while the salesman stocked us throughout the store. We had to leave.
I ordered a sectional the first week of February and was fine with waiting the 12 weeks due to everything being on back order. However, I now have waited 14 weeks for my delivery. I had to call them to get an update. They finally called me this week to tell me will deliver 5/6. I removed my old furniture patiently waiting to only get a call that now their moving truck has broken down and I now need to wait another week or more for my delivery. There is no sense of urgency when speaking with the manager to only be told I’m sorry we’ll call you. This is the first and the last time I will ever purchase furniture from the Whitehall location. Very poor customer service!
The furniture is always good quality. And I really like the artwork that can be purchased as well.
As soon as you walk in the store they are really professional and willing to help. I placed an order and was given 12week to receive all items. Mattresses were delivered but they had to take the bunk beds back because after they delivered, parts were missing. The team took it back and I was advised I should get the replacement within a week. I have been calling ever since and I continue to get a different delivery date. Now May 4. No matter what you tell them, they are no help. You call the store and they send you speak with customer support and customer support can’t even do anything. The store is quick to sell you the items but when it comes to any disputes, they don’t want to deal with it. This was my first and last time buying from Ashley.
My sales woman was very professional assisting me ordering my couches but the delivery service was HORRIBLE! Damaged my door, had me file a claim then never followed through with the claim. I sent them 2 emails and cooperate finally responded saying there's nothing they can do. Their delivery men lied to save themselves from not having to get in trouble. I would of never ordered from Ashley's if I knew it was going to be this much of a headache. No compensation for my damaged door! Think twice about ordering from them and dealing with 3rd party unexperienced delivery services.
Israel Ruiz was our salesperson. This fine young man did his job and sold us the furniture. Israel, we don't blame you one bit for what happened next. The store manager is a sarcastic, rude, arrogant and snide remarking unprofessional. He has zero tact in response to complaints. He must be family because anyone else with this attitude would be fired. We ordered furniture June 12th 2021 and received a partial order in October. To be fair Israel did say Covid delays were 12 weeks. It took them 16 weeks but whatevs. Here's the thing. I just received the remainder of the order TODAY!!! April 2022. They had the nerve to refuse to deliver it and said we had to pick it up from the store. I spoke to the manager and said the least they could do is bring it to my house after this long wait and after I paid for delivery and assembly. He said (and I quote) "Not gonna happen", "You can complain to whoever you want", "Regional management won't take your complaints". The furniture was disassembled and in boxes! We were told we would just have to put together ourselves. Ashley Furniture WHAT ARE YOU DOING? When your outfit goes belly up and out of business don't blame Covid. It is your rude, untrained, unprofessional, and entitled management who is going to phluck it up for everybody.
We purchased living room furniture on Black Friday 2021they told us it would be about a month as of today March 28 2022 we still have no couches to sit on. Every time we go in there and we ask about our purchase they say to us it will take another two weeks and they always tell us that they can also refund our money if that’s what we want. I find that so sad. They should have been upfront with us with the time frame for delivery.
Kimberly was great!!
Kimberly was very friendly and knowledgeable. She helped give me great ideas for my living room. Thanks Kimberly