Ashley Store Whitehall, PA (Fullerton)

Kind staff. Got what a needed.

Gladys was fantastic!!!!

My husband and I just had our first shopping experience with Ashley furniture and we certainly were not disappointed! Jaz was our sales assistant, and by the time we were done, she seemed like a friend. She was knowledgeable of what they had in the store. She was attentive to what my husband and I needed and she was extremely patient walking us through the whole store to make sure that we found exactly what would make us happy in our home. everyone at this Whitehall store was very nice and friendly and they all seem to work well together. I look forward to the furniture being delivered and if that experience is even as half as good as the experience in the store, I will be pleased.

Gladys was amazing and so helpful. She was patient as we spent at least two hours in store. All the ladies working were so helpful and outgoing, they even semi watched our kids while we shopped. Gladys is definitely a great workwe, she knows her stuff and helped us decide and let us borrow a tape measure for deciding.

Great prices and great sales rep! Gladynel was the best!!

My family and I went into the store to just browse. We met a very sweet sales woman named Jaz who made us feel so comfortable. We went from just browsing to buying!

Salesperson nac was incredible I would recommend them to everyone

I needed a specific Gladys Rodriguez was very understanding and took the time to help me find the right chair. She explained the differences between them and was very patient with me.

Manager Gaven was so kind and very. Helpful Thank you

Jess

Emely was very friendly at the store. But the customer service on the phone is terrible. They treat you as if you're begging instead of buying. Terrible! But the store was very friendly and the purchasing process was easy.

Keep up good job

Naseem was a big help. Very respectful, pleasant and professional. I would definitely continue to purchase with this location

I had the best experience today at Ashley’s Furniture , my sales person was Nico! When I tell you he got the job done he did just that and more .! I was able to walk in getting approved for more than I expected and walked out furnishing two whole rooms plus a rug and pillows (when I thought I was only going to be able to do only sofas ) . He made today go very smooth. I would deff recommend him to anyone ! I appreciate all he done for us on our shopping experience! I highly recommend heading over to Ashley’s furniture and request Nico!

Our sales person was great. Understood our needs and helped us get what we were looking for. No BS, answered all our questions and got in at our budget. Once the furniture arrives, we’ll post pictures.

BUYER BEWARE – Worst Experience Ever! After a month of shopping, we ordered a 5-piece sectional with 3 recliners in store. What was delivered was a 5-piece sectional with only 2 recliners. When I called to correct the mistake, the store told me I would have to pay a $150 pickup fee—otherwise, I’m stuck with a couch I didn’t order. That’s unacceptable and feels like very poor business practice. The office manager, Mel, was extremely rude, dismissive, and unhelpful. I was promised a resolution in 24–72 hours, but it has now been over two weeks with no resolution. The wrong couch is still sitting in my living room. At this point, it feels like a bait-and-switch tactic rather than an honest mistake. Shoppers beware—this store does not stand by its promises. I truly hope the owner sees this review and resolves the issue, because no customer should be treated this way.

Nas was amazing!!! The best energy, knowledge, and assistance! Every experience at this location has been wonderful and our furniture has held up so well. Even better with fast delivery and good deals. Thank you Nas for giving us an amazing shopping experience with no pressure yet all of the support and guidance. We will make our next furniture purchase here again.

Savannah was amazing and turned a rough day after being let down by another store into an amazing experience. We ended up not only leaving with a new bed room set, we also got new dining room furniture. Thanks Savannah for helping us turn lemons into lemonade!

My wife and I were in the market for a new couch and were happily greeted by Nas. He was extremely helpful and detailed as far as to what our needs were and we couldn’t be more grateful! 10/10

Nas was amazing! He helped my husband and I decided on a new sectional. He explained all the different materials and suggested one that would be great for us and our cat. Definitely ask for Nas when stopping into the store.

Not satisfied, very upset, customer.

Horrible , they delivered my furniture dropped it and lost a drawer handle and said they cant do anything. Refused to remove my mattress when setting up new bedroom set. Demanded a tip for lifting furniture after a long day of work and they did not speak English. I had to use me cell phone to translate to speak to them.

The mattress was delivered on a timely manner. The men were kind and courteous.

It was a great experience. Denny Urgiles was a big help, he answered all my questions and helped me by giving all the information I needed to make a decision that was good for me, and I ended up purchasing a couch.

The Sales Associate(s) who helped me, were friendly & very helpful in helping me decide on a dining room set to purchase. The front end Associate, was very helpful, patient, & kind!!!!

Great experience in store and afterwards! We were helped immediately, the sales representative was courteous and knowledgeable, and we are more than satisfied with our new sofa!

Our representative, Denny, was incredible! He showed us multiple options and was patient while we were deciding. He helped us get to a great price and was very nice.

Service was not great. Not the furniture's fault though. Just so you know raymour and Flanagan,signature furniture,just furniture and even unclaimed freight buy from the same wholesaler. Don't let yourself be upcharged when you can find it cheaper . Oh yeah Bob's furniture to all the same crap.

Sarah is amazing. She knew exactly what we were looking for!

This company was like dealing with the Keystone Cops ! Wrong delivery of bed, drawer not working on night table , still waiting on repairs! Mirror for dresser shows up without mounting bracket. Show up to complain at sale site, and they say that they can't call the warehouse, and have to send them an email. They don't answer the phone and when prompted to leave messages they don't return calls. ABSOLUTELY THE WORST !!!

I originally gave 5 stars to the sales person. But then I got my delivery today and my bed came with no slabs. So now my son has a bed that he can't sleep on. They are now asking me $67. To have it delivered. The salesman who sold us the furniture said it was included but didn't write up our order correctly. The salesman even sold us the mattress so you would think he knows what you need when making the purchase. I advise you if you buy from this store to please check your receipt and every part that comes with your purchase or you my not receive a full set. They will hold you responsible and say it's your fault to get extra money out of you. I will never buy from here again

Savannah was very helpful with our purchase. She answered any questions we had. Highly recommend her.

Savannah was an immense help! Listend to our needs and never once tried to upsell to something we were not interested in or couldn't budget for.

My Fiancé and I needed a new loveseat after our old futon finally gave up, and we came to Ashley looking for a nice balance between price and comfort. We were really happy with not only Ashley’s selection of great options, but also their exceptional service. We were greeted by Nas and he was such a breath of fresh air for us. Since we’re young we don’t always get the respect we deserve in a sales setting, but Nas immediately connected with us and we were treated like old friends. His advice and guidance was honest, clear, and respectful. I’d recommend his help to anyone looking for an honest and trustworthy sales associate. A new couch is a nice plus too! Thanks Nas

The associate was very nice and helpful. Will definitely come back. Love Ashley's furniture.

Have a great experience with Savanna. She gave us options. We left out with a brand new King bed and adjustable frame.

Nico waa great. Great salesperson and very proffesional . He gave us exactly what we were looking foe

Friendly,

Gavin was great! He assisted with recommendations for bed frames based on what I had been eyeing on the Ashley website and sectionals based on the limited dimensions I have to work with. He was very helpful and not pushy like most sales people. He was also professional & knowledgeable on all the available options in his store.

Bre helped us pick the perfect couch!

Chris Levin was a great help when we purchased the exact dining server we had hoped to find, and we found it at Ashley!

My husband and I had a wonderful experience today with Savannah! She was very helpful and listened to all of our ideas. Unlike most other furniture stores, she didn't try to push the most expensive items on us. She helped us pick out the most affordable pieces within our preferences. Came on a great day too as there was several discounts and promotions going on. Left satisfied and not regretful of what we spent!

Savanah and Bri were both amazing! Outstanding customer service and for helpful and attentive so the exact details we were looking for in our furniture !

Chris was great to work with. Kept me up to date on sales.

Shopping for furniture was a great experience at Ashley Furniture, we were greeted by Gavin, he was very informative and helpful with any questions we had! A big plus is you can shop around without feeling pressured to purchase something!

Better than the Wind Gap store, but still not overly impressed. And I specifically said I didn't need the warranty, and they refused to take it off the quote. So now they've lost a customer. Permanently.

Chris was fabulous and gave great recommendations and was extremely patient with my family! Shopping with a 2yo and 5yo isn’t always easy!!

Prices seemed high

Mel was awesome and made check out a breeze! Great store overall very helpful.

Bre Smith was exceptional in helping us find a couch at Ashley furniture store. She took the time to listen to what we wanted and was very knowledgeable about the selection of couches. We loved that she wasn’t overbearing and had patience with us will deciding on what pieces we liked. We loved working with her so much we came back in when she was available to help us purchase our couch.

Chris helped my husband and I immensely! I couldn’t be happier with what he helped us find and he was such a joy to be around. I’m looking forward for him to help us with other furniture in the near future!!

I had a wonderful experience at Ashley Store Bre Smith was a great help and I brought some furniture because of her she is a keeper

Thank you Emily for your great customer service.

Well i bought my furniture at this store and got home. Tried to call the manager on several occasions about the problem with the bill and the damages done by the delivery drivers. I have had no success. I will be calling the state attorney general and the BBB to report on this management of this store. I should have went to Windgap

Gavin Strelecki was very professional and helpful with my purchase at Ashley Furniture in Whitehall Pa. If you need great customer service ask for Gavin.

Ashley and Savannah were awesome!

Very knowledgeable salesperson, friendly and not pushy.

Bre was the best sales associate we had! She helped us get exactly what I want. Definitely recommend finding her when you come in the store!

Bre was fantastic. Very knowledgeable, professional and friendly!

She is very nice person, layla and thank so much

Savannah was wonderful to work with! She was very kind and helped us find the perfect couch for our living room. Would highly recommend asking for her to help you with your next purchase at Ashley Furniture!

Chris was very welcoming and helpful showing us around the storeroom, and the manager was very accommodating when it came time to make our purchase. The furniture ordered arrived ahead of schedule. The date of my delivery has not arrived so I can't speak to that portion of the service yet.

Our sales person was great! Knowledgeable, friendly, didn’t pressure us. She was lovely to work with.

We have purchased several times from Ashley and we have always been very pleased!

Savannah was extremely helpful with our purchase of a sectional. She helped us right away and assisted with measurements and customizing our purchase.

Bre was so helpful with our furniture. Let's be honest, It's never fun to shop for furniture, but Bre was such a pleasure. She was not overbearing or pushy, she listened and gave great advice on fabric and styles that would work for our household. Emily assisted us during check out and she was such a friendly face. If you are in the market for furniture, you will not regret being assisted by these ladies.

The people at Ashley's are very nice, and helpful. I fell in love with a certain table set for my dinning room.

I bought a L shape black sofa and was disappointed because it was totally defective. Armrest was broken. Backrest didn’t have enough cushion in it and the seat cushion for the corner chaise was sinked in the corner like if someone was sitting in that same area for years. Called customer care and first they were going to send someone to fix the armrest that was broken on it. Didn’t even bother to offer a discount and I was like yea no I want someone to come and swap it out. Ok they got a manager to approve. A week later they brought the new sofa, and as we were taking it out the wrap it was also defective. The armrest was also broken. Ashley furniture, the quality for this sofa is garbage. Its a beautiful sofa but it is garbage. The price is not worth it.

Very helpful and attentive. Responded quickly even on their day off. Delivery was done ahead of original estimate.

Wrong furniture delivered. Parts missing and was told I have to PURCHASE these parts. I have to keep following up on correct delivery…they do NOT CALL BACK when they say they will!!!! I keep getting transferred to different departments and have to explain issue every time as if it was my first time calling! VERY FRUSTRATED

Jonny and William excellent job.

Experience from in store to deliver and set up was very well done.

I purchased a bedroom set with delivery. The delivery people damaged my ceiling! I have been trying to get resolution and/or someone to return my calls. The nightstand piece is "wobbly". The department responsible for this incident did respond; 3 weeks later, still not fixed. I CAN NOT RECOMMEND ANYONE PURCHASE FROM ASHLEY STORES

Very professional and nice savanna and Emely

Savannah was great! Super helpful and kind.

Excellant customer service great place to buy good furniture and everyone on the sales floor is very helpful i directly had a great experience with Gavin and Naseem thank you for all you did.

Very good experience at Ashley furniture today. Savannah was awesome with helping us find what we really liked.

Gavin was absolutely amazing! He assisted my mother with picking out a couch. He was very helpful and not pushy like most sales people . He was also professional & knowledgeable on all the available options in his store.

Gavin, lali, bri all great job.

(Translated by Google) Excellent purchase thanks to Gladis Rodríguez from Ashley Whitehall who helped me choose everything I needed. I was very pleased. (Original) Excelente mi compra gracias a Gladis Rodríguez de Ashley Whitehall me ayudó a elegir todo lo que necesitaba quedé muy complacida

Helpful staff

Bre and Laila are awesome! Great experience.

I made a purchase and It was difficult to handled return with them, also they are making me pay for the return fee. Terrible

Went to look for new living room furniture. When we arrived we were able to look around without any sales people following us around like other furniture stores. When we were ready to talk to someone, Bre a really sales associate helped us. I would recommend shopping at this location.

Bre and Laila were great!

The customer service is outstanding Bryana and Layla are awesome!

Bre and Lila were both very helpful!

Bre was great and helpful as well as wonderful, made our experience stress free and helped us decide which options were best, and were able to decide on one after looking and shopping around. Laila at the front Desk made checkout and explained payments, T & C, DELIVERY, warranty and etc. Definitely will go back and recommend them. It was a pleasure.

Had the worst experience at this Ashley store! The sales person was very dishonest.. we purchased the furniture and area rug that was on displayed with it, but the sales person neglected to inform us of the damage that it had .,being it was underneath the furniture and the stains and just poor condition of the carpet , we were finalizing the purchase when he rolled the carpet up ..he knew this carpet was not suitable for sale, he did not notify us, just looking for the sale and the fact that they do not give returns or refunds on floor samples.. was a big argument... it took me two days of arguing with them to get my refund in over an hour and a half to finalize the return making all kinds of excuses of the order is locked the manager has to approve it which he is not here we can’t get the shipping removed so we can’t finalize the return blah blah blah .. this particular store has dishonest people and management !

Bre and Laila were great!

Bre and Mel made the experience at Ashley Whitehall enjoyable and easy! I cannot wait to receive my new pieces. Thank you!

Phenomenonal experience! Negotiated prices, previous customer discount given, threw in additional discounts and free items. Highly recommend shopping the Whitehall, PA Ashley Furniture store.

Emily and Bre were a great help. They made our experience great!

Bre was wonderful to work with!! Extremely helpful and friendly!!

Bre was super friendly and helpful as we browsed the showroom! We’ll be back to make our final purchase!

Bre Smith and Emily did a great job of helping us buy new living room furniture, and the low pressure support was much appreciated. The furniture selection was great and the store was pleasantly arranged. A+, would recommend.

Came in for a recliner and left with a living room set. Thank you Bre for the amazing customer service and all your help! Thank you Emily.

Bri at Whitehall location was helpful

Brie was a very understanding and friendly person to work with! We would recommend working with her if you have any furnirure needs.

Chris was amazing

Gavin was superb with sofa and mattress selection assistance. He was very knowledgeable and gave us the space and time we needed to decide which we really appreciated. Emily was very pleasant and extremely helpful with the checkout process.

Bre and Emily were a big help! Got what we needed and were in and out in no time!

Bri was great, easy process in ordering a bedroom set

Bre, Mel , treared me very professionally was great experience

Bro gave me Excellent service, very knowledgeable and great customer service! Mel was very pleasant with exceptional desk service.

Great customer service. Chris was very helpful and patient.

Bre was great and very nice and helpful.

(Translated by Google) Leila and gla Para gladus were very kind and very quick to help (Original) Era muy amable y muy rápido ayudando Leila y gla Para gladus

Bre and Emily were fantastic and very helpful

Amazing shopping experience! Special shout out to Bryana Smith and Mel for making the shopping experience so wonderful!! Zero pressure situation and amazing.

Bre smith and Laila were awesome and help so much

Was shopping on the Ashley Whitehall PA store website found 5 pieces of furniture I liked. The website for that store said prequalify for Ashley advantage card so I did and was approved. Got my account number so my husband and I went to the store to see if they had the furniture and or order it. They said they did not have that particular model but would show me something similar. Now I also told them that the sofa and loveseat were advertised as $679 on sale. The set they show me was $700 just for the sofa. The saleswoman said we are not affiliated with Ashley we are privately owned but I can match whatever the online price of this set as shown online. I looked it up and it was $700 for each piece. Bait and switch is what I thought. I got an attitude and started to leave and then I believe a manager said I’ll match the prices that I saw for the set I was originally interested in. So we wrote up the order then I said well I just was approved for the Ashley advantage card she said great you can get 0% for six months. We were ok let’s do it then she said we had to pay the delivery and the sales tax today. Well I didn’t like paying a delivery fee for something that wasn’t delivered but against my better judgment I said ok. We get to the counter I gave her my credit info, they can’t find me in the system. I showed them my approval info and she says oh we don’t take that card. I’m like why not it’s for Ashley. She said it’s really a worthless card. She said I don’t even know if you can use online for Ashley. What? So I left in a big huff then called 2 other Ashley home stores and specifically asked if they take that card and both said yes. So I called back the Whitehall store waited 15 minutes for the manager to com to the phone and I explained the other 2 stores. She wanted to know the locations, which I did not tell her. It even says when you google it….. yes you can use in store or online. Whitehall store hounds you the moment you walk in that store so it’s bad enough but if they “don’t affiliate with Asleybthen they should not be called Ashley Home store!!!! Would not buy anything there and will definitely pass my experience onto others

Mekonan & Laila great customer service.

I went to Ashley Superstore to get my dream bedroom set. Bre and Laila helped me. Bre went above and beyond and Laila was soooo sweet!

We went to Ashley just to check out mattresses and ended up purchasing both a mattress and adjustable bed frame. Nico was extremely helpful and gave us a good deal on both. We're expecting delivery in under 2 weeks.

Anthony was Awesome!!

Bre and Emily were both so incredibly helpful!!!! They walked me through the entire store and were so patient as I took so long to decide on a couch, and helped me figure out financing. Could not recommend them any higher!

Bre and Emily were extremely helpful today!

Anthony was an amazing sales person! He was so kind and patient. He moved furniture for me and ran around and took pics so we didn’t have to walk too much. I highly recommend you stop and see him at Ashley Furniture in Whitehall, Pa. My home office will be fabulous!

Bre Smith was amazing and made our experience so smooth.

Bre was very helpful and friendly! Great customer service!

Great place. They had what I was looking for and they were so accommodating. Gavin S. was a great associate to work with.

Great experience. Ask for Gladys!!!

Anthony and Niko were great to work with . They were very knowledgeable about everything I asked about. I purchased a couch and ottoman, and I will be coming back.

Bre and Laila were professional and kind. Made choosing a sofa easy. Would recommend their service.

Laila and Bre were awesome! they helped us through a couch exchange without any issue!

Had a great experience getting new sectional at Ashley. Leila and Bre help us and they did a wonderful job and were very knowledgeable. Would come back!

Bre was great! So helpful!

Bre Smith was an amazing sales person love the service she helped me with everything I needed

Just awesome! Outstanding! One stop shopping! Great experience. Incredible and professoonal staff. Gorgeous showroom. Beautifully maintained. Not a speck of dirt anywhere! I am embarrassed to say that i had not been in this store and I have lived in the area for the last five years taking care of my mom moving back here from Virginia whereci luvecandcworked for 35 yrs. I had to move my mom to an assisted living facility and needed furniture to fit in her room/apartment. I was a nervous wreck due to a deadline for getting her room outfitted with furniture. OMG....you must go in there. Look no further. My salesrep is Gladys Rodriguez, and she is bilingual, and beyond patient. I spent about 3 hours in the store looking, measuring, and returning another day to finalize all selections. If you want help, she is there to do that for you. Johnny is the manager and there are other associates to assist. I am relieved and thrilled with my selections. Nowcwaiting delivery to her facility. So, don't waste another minute scanning the web when you can see the furniture in person, feel the material, and test sit in a sofa etc. Good luck and have fun in the Ashley Whitehall store! I attached photos of my purchases.

Anthony was great! He was super helpful from the moment we walked in and was super patient with us and our son.

Bre Smith was our salesman and she did a fantastic job. Great service!

Anthony was great. He showed us all of the options and waited patiently while we decided. Laila made the paperwork process quick and painless.

Bre Smith was amazing. She helped me pick the furniture I was looking for quickly and was very nice. I will definitely go back to her!

Bre was super helpful in finding us a sofa set. The entire experience was smooth, quick and enjoyable. Will definitely be back . Thanks Bre

Anthony, our salesman made our furniture shopping experience easy breezy

Anthony Mills was a delight to work with. Made our furniture choice stress free. He knew his inventory and just what to show us. Looking forward to our new chase sectional.

Nico was very kind and knowledgeable. He was helpful and worked with our price point. Nico was also very patient and gave us time to make the right decision for us without any pressure. I would definitely go back to Nico for all furniture needs!

Gladys, Bre, and Emily were amazing help and made for such an easy experience. Awesome professionalism as well.

Anthony was very helpful and was very knowledgeable. Will definitely come back again for future furniture needs !

Great experience with Nico our sales rep. He helped us find the perfect love seat and at our target price point. Took care of getting it delivered to our new apartment

we had a great experience with Anthony today! He was very knowledgeable and very helpful and gave us the time we needed to make an educated decision!

BRE. Was great very helpful and professional 👍

Anthony was extremely knowledgeable and helpful without being over bearing.

We loved our experience with Bre!

My first experience with Ashley Furniture was fabulous. Our sales team were excellent. Especially Niko. After introducing himself, he left us alone to browse (which is what I like). Once we knew what we needed, he was so helpful in getting us to where we needed to go. I ended up getting my living room and bedroom furniture picked out in less than an hour. He and his associates helped me get the best price and were so kind in the process. I would highly recommend them for your furniture needs. I definitely plan on going back!

have worked with both anthony and nico at this location. great showroom & excellent service!

My husband & I had a great experience working with Nico at the Ashley Furniture Store. After greeting us and asking how he could help he pointed us in the right direction and let us do some shopping around on our own. Instead of hovering he checked in with us as we narrowed down our search for a sectional. He was patient and we were totally comfortable enough to tell him exactly how we felt about something even if we didn’t like it. His manager made a point of introducing herself to us and was able to offer a nice discount on our purchase. Everyone there was so friendly and professional! Highly recommend shopping there.

Bre was great and very helpful. I recommend everyone go through her.

Nico was an awesome help at the store. He asked what we were looking for, asked what kind of features we were looking for, and took us to exactly what we were looking for and we bought a new sectional. Very easy process.

The sales associate, Anthony, helped us find the perfect bedroom set for our son! He answered all of our questions and went above and beyond. The manager, Mel, was wonderful and helped us with pricing and financing! Highly recommend. Would give more starts if I could!

Went into the Whitehall store to scope out a dining room table for my apartment with the possibility of not finding what I wanted. Nico greeted me within seconds of walking through the door and let me know if I needed anything that he would be around to help. I prefer my space when searching and he gave the perfect amount! When he saw my mom and I stop at a table I liked, he approached, wrote it down incase I wanted to come back to it and let us continue to look around after providing info. The second table I looked at was perfect. Nico made the whole purchasing process incredibly easy! He was very knowledgeable and helpful with my purchase. Very professional and helpful!

It was a pleasure working with Bre! She was very professional, gave great tips and insight on the furniture. She listened to what I was looking for and gave me so many different options to choose from.

Bre was fantastic! She was so helpful and got me my sofa scheduled for delivery on the day I needed it by.

We came in looking for a couch to go with the loveseat we purchased a few months ago. Niko was very Kind and professional. He was very easy to work with and we left happy!

Nico was very kind, patient and helpful! His knowledge of mattresses was outstanding! Thank you for helping us, Nico!

Bre was amazing! Allowed us to shop at our own pace and helped us when we were ready. Great shopping experience!

Great experience at Ashley yesterday! I let them know what I was looking for and found just the right piece that would work in my living room. Shout out to Nico for all your help!

Anthony did a wonderful job of asking me what I was looking for and applying it to the inventory available. He walked me through all of the options available that suited my needs and helped set up financing. Great experience today.

My man Nico Perez is the man, super helpful and very kind. Overall had a great experience.

Nico Perez was awesome! Very happy with our purchase and how smooth the process of buying was from start to finish. Excited to receive our new furniture!

Loved our first visit with Bre. She was professional and knowledgeable, but very laid back and didn’t feel pressured at all. When we came back to make our purchase we were lucky to work with Bre again. Highly recommend asking for her when you stop in to shop in for furniture.

Anthony was great! He wasn’t pushy and was very helpful.

Thank you to Laila, Anthony and Gavin. For all there help and support in finding a new living room set after our original order was extremely delayed. They worked extremely hard to ensure that we were happy with our replacement and that it would be in our home in time for our new addition.

Before you think of buying from this store please read! We purchased a couch on August 10th. When you leave the store after making payment you do not have a delivery date set you have to wait for someone else to call you. The couch arrived about 2weeks later. The couch did not fit so we paid $150 to get the couch picked up. We went to the store to arrange this we picked out another couch and paid the difference. This is when our issues began. The plan put in place was to have the old couches picked up and the new ones dropped off the same day. This did not happen as the store employee did not send in our invoice so a delivery to be scheduled. When I inquired about this they stated they never had one so I was emailed the invoice (which I already signed at the store) for me to print, sign, scan and email back(very convenient) A $2000 invoice just lost?? No apology either. Our old couches were picked up on 10/4. This was never noted and as of today 10/11 no one knows where this is at. Just imagine my stress for possibly being charged another $2k for lost inventory. Also I only know of this because we went to the store today and they mentioned it to us. The new couches were scheduled for 10/9. Our phone records show no call was placed to both phone numbers on file. So now we are obligated to pay $150 to set a new delivery date. We have to wait for our next month statement for T-MOBILE to release our phone records to prove no call was placed. With no guarantee that they will refund the $150. Store employees, customer service and delivery department are not connected so one can’t help you with the other. There’s also no accountability or no escalation to management in these situations. The lack of customer service and empathy in this situation has been almost unbelievable. I would not recommend going to this store or purchasing from Ashley furniture.

Bre was great!! So friendly but didn't overcrowd let us kind of walk around and find what we want. Was very patient while we decided what we wanted.

Fast and easy shipping worry free !

Good attention for Joe M Carthty 👌

The team at Ashley's were courteous, friendly and worked with me during my purchase. Thank you Thomas, Jackie and Emily.

I had the most pleasant experience shopping for a couch at this ashleys. I had gone to a different one and wasnt sold on the couches there. Coming to the whitehall location the sales associate greeted me right at the door! Anthony and the one manager Cyara were SO knowledgeable about their sofas. They didnt rush me and let me try out every couch I was interested in. At the end I was super torn between two different sets when Anthony showed me a hidden gem in the one sofa and I was SOLD did up the paperwork and it took less than 5 minutes. Would recommend this location to anyone ! Great experience

Worked with Tom at Ashley Furniture in Whitehall, Pennsylvania. Absolutely helpful and extremely informative. He was able to easily direct me towards what I was looking for and then walked me entirely through the purchase process with no issues. As an employee of Ashley Furniture so it’s great to see the quality and caliber of the associates that we have with our stores. Happy to be a part of the team and glad in was able to meet Tom.

Great experience! Joe was super friendly and knowledgeable !

Great experience! Sales team was very helpful and showed us a variety of options. Staff was very friendly and patient with us. We were grateful! And we bought a sofa :)

My sales person was very knowledgeable, professional and very accommodating. The staff in general are awesome!

I purchased a bedroom set from Ashley. It was a very nice experience as always. This was the third time I bought something from Ashley, Whitehall store. The manager Adrianna was super helpful and so was the associate.

Great service from everyone

Joe in sales was not pushy; very helpful

Great customer service from Joe finding exactly what I need!!! In and out quickly and brilliant price!!! I’ll be back to see Joe and Mel!!!!!

Excellent service. Tom and Ashley were very helpful

Anthony is a nice, great salesman who answered all my questions and everyone in the store is very very helpful. Will definitely come back.

Gavin was a pleasure to work with from the moment we walked in the door. He pointed us in the right direction and wasn’t pushy one bit. Gavin should be training other design consultants because he truly knows how to be a good sales person. He got us the best price with all the discounts so we didn’t have to even try to get online price matching. Next time you need some new furniture check out Ashley home store in Whitehall. You will be happy you shopped there.

Great store, great furniture. Bre Smith helped us find an amazing deal on a couch. She was very helpful and patient with us.

Bre.. She is amazing in helping

We started looking for furniture in early August. Anthony approached us shortly after we walked into the store. We explained that we weren't buying yet. We just wanted to look. He gave us the space we wanted. When we had questions he was able to answer them. Now it's September and we returned to the store to purchase the furniture we liked. We purposely asked for Anthony because he was so great with us in August. It was a quick and easy experience made better by Anthony's professionalism and dedication to salesmanship and customer service. What a true asset to this company and benefit to customers.

Anthony was fantastic and super helpful. Helped us get exactly what we wanted.

Troy worked with us to make this sale happen! He and his supervisor Jackie really ‘went the extra mile’ for my wife and I! We closed the deal and can’t wait to enjoy our new furniture!! Thanks Troy! 👍

Troy was very helpful

Bryana Smith was mine and my wife sales rep absolutely would recommend her to anyone. We came in one day to look at furniture and when we came back the next week she remembered us and instantly helped us. The best saleswoman I've ever had the pleasure of working with.

Loved the staff, the selection and would def purchase from here again. Store manager was wonderful and our salesman, Joe, was awesome 👍

It was a great experience, very smooth and easy purchase.

The best customer service ever, good communication and proactive personnel, I’m so happy with them

Troy was delightful to work with to help me explore couch options

Bre was a phenomenal salesperson and didn’t sell me. Excellent all around

I had a great experience with Troy today. He spent extra time explaining the furniture options and made me very comfortable. Troy is the best!!

Troy was wonderful. He was helpful in the decision process. No pressure! Just what I was looking for!

Came into Ashley furniture looking for a furniture set for my son was assisted with Anthony Mills and Jackie at the Whitehall Ashley furniture had a great experience. They were very helpful and helping me get what I wanted and very patient with me as I took them through many changes. They were very pleasant and professional, and even stayed a little bit after hours to help me finish my order .

Gladis and Mel were extremely helpful in getting our family the perfect bed!

Gavin the best !!!! Knows what he's doing !!!! Needs raise !!!

We had stopped by 2 weeks ago and were very impressed with our salesman, Anthony. He did not “hover” consistently as others tend to do, but when we had a question, he was always readily available. Came back to make our TV stand and end tables (3) purchase today when we knew he was on shift. What impressed me most was the teamwork attitude of your entire sales group - when Anthony did not have an answer, he consulted his team members until we got to the person who had our answer. Every retail store should operate like that - tremendous help to the consumers.

Troy was very professional and helpful. He took his time and very friendly!!

Troy and Jackie were such a great help

Anthony

Thomas Water helps us today. He was a really awesome guy all the way.

Tory was a great sells person. My husband and I came in a few weeks ago and the store was super busy and only Troy and his manager were here. The store was packed. We were super please with how attentive Tory was. We let him know in the very beginning that we were only looking at this point. That did not bother him at all. While he was still working with multiple other people he made sure all of our questions and need were meet. Today, my husband I came back to Ashley with intentions to buy. Troy remembered my husband and myself. He again helped us with all our questions and multiple changes. His manger and him were very helpful. We are very pleased with our experience and will be returning for any and all future home furnishings needs.

Nice selection and friendly staff. Anthony was very helpful and knowledgeable

Denny was a pleasure to work with. The selections are great. Thank you so much for your help!!

Troy was very helpful and very kind!

Amazing service! We were at another furniture store before this one and the experience was like night and day. Troy was so helpful and kind! The manager (sorry I forget her name!) was very kind too. We will definitely be coming back for future furniture purchases.

Great experience our sales associate Troy was outstanding and attentive to our needs and situation. From the moment we arrived we were greeted and treated warmly by all staff. Much better hospitality and service than other stores

Very happy and thankful for the help we received from Erdiania, and Anthony.

Thomas was great 😊 absolutely patient and understanding..

Sales people sneakily follow you around the store watching you. Makes it very uncomfortable and a huge turnoff. In my opinion, 90% of what we looked at is low quality furniture. I didn't see any dovetail joints on anything. Finishes look like printed pictures. Just our observation.

Anthony was very professional and helpful.

Had a great experience at Ashley’s today! Tom was very helpful and helped us buy our first couch.

Troy was personable and helpful!

We love Thomas. He's very professional and very knowledgeable. We look forward to seeing him again for more furniture.

We were in need of a new dining room table, and Ashley was on our list of stores to check out. We ended up buying here because we really liked one of the tables and the price was fair, especially since we caught it in sale! The salesperson was helpful and hooked us up with another discount on the shipping because we asked for it to seal the deal (remember, as the consumer you have the power, so make sure you ask for more discounts! 😉). We are very happy with our new table and the quality is great! We would shop here again. Now, for the couple of criticisms that I think need to be mentioned - First, the store is not set up not by department, but by room design, so if you want to look at tables for example, they're strewn about the whole building and not all conveniently located in one area. Second, my wife is disabled and there are no ADA ramps or elevators for her to access the store entrance (she had to get out of her wheelchair and get back in when the chair was placed on the sidewalk), nor the upper floors which in 2024 is inexcusable. Ashley definitely needs to address the requirements of their handicapped customers.

Thanks Troy did a great job

Tom was great in helping us out with getting our new sectional. Everyone at the store was welcoming and friendly.

Wonderful experience! Anthony is very knowledgeable, nice and chill. He was super helpful and got was able to help us get a new dresser for our room. We will definitely come back and shop for more things with Anthony.

Troy was very kind, friendly and personable! He was very eager to help us out with our needs.

Great experience. Very nice store with a lot of items. Anthony was very good: Fast, knowledgeable, pleasant. Will come again.

Great experience! Troy helped me find an incredibly cozy couch.

Anthony was a great help! Very courteous and got us a great deal!

Worked with Tom who was very helpful! I found my sofa online for less and Tom matched the online price! Easy and quick process! I have purchased most of my furniture from Ashley Furniture and have never had a problem!

Troy was amazingly helpful in helping us find the perfect couch for our space!

While the sofas are beautiful, the hassle I went through to receive them wasn’t worth it. When ordering the sofas in store, it took the sales associate over an hour to get the order placed due to several issues on their end. The one sofa arrived with a huge rip on the back. Due to going with threshold delivery, Ashley said they technically didn’t need to replace the furniture because I have to accept it as is upon delivery with threshold delivery. This was never made clear when ordering and in fact, it was recommended to me to go with threshold delivery because there is very little assembly required with sofas. Ashley eventually agreed to exchange the damaged item. Both times I set up delivery the items arrived outside the 4 hour window. Due to the hassle and impact the delivery time had on my schedule, I asked to be reimbursed my delivery fee (especially because I asked if I could pick up the sofas myself at the store and I was told no). While Ashley issued a small refund, I had to go to the store to get the money put back on to my credit card. Everything was a hassle from start to finish with them.

Excellent customer service! Would highly recommend.

Thomas was very helpful and quick service

Anthony did a great job!

Anthony was fantastic, answered all our questions. Tamella was also great with processing payments! Everyone was helpful and polite!

Anthony was so helpful and informative. We had a great experience at Ashley Furniture!

Anthony was great and thorough with everything. Awesome experience!

Great customer service!

(Translated by Google) The staff are very professional and friendly. Thanks to Troy and Jackie for all their help. I recommend them 100%. (Original) El personal son muy profesionales y amables. Gracias a Troy y Jackie por toda su ayuda. Los recomiendo al100%.

Anthony Mills and Eridania, These two sales person are the best assets for Ashley Furniture. They were so much knowledgeable, well courteous. We really enjoyed shoping our Master bedroom and mattress furniture. All the best...and We shootout for both of them..." Assets to the Ashely Furniture "😊💐

Excellent helpful staff. Anthony was great with details and info. Looking forward to delivery!

Excellent customer service. Anthony was very helpful and he explained how the furniture protection plan works and we were able to feel comfortable with our purchase.

We came here needing furniture for our new home. Caroline greeted us and assisted us with everything we needed. She didn’t pressure us into anything and allowed us to look through the store without making us feel uncomfortable. She was SUPER sweet and explained everything in detail with purchasing. She also was able to get us some pretty great deals! I usually want sales people to leave me alone, but we loved working with Caroline and so glad she was our sales lady today!

We loved working with Troy. He showed us all the options for our needs and he was really really friendly!!

Cararolin was very helpful and explained everything very well. She gave us the best discount and worked with us. Very pleasant experience

Great visit today. Beautiful store with great selections for your home. Awesome consultant by the name of Anthony helped us. We received a great product for a great price.

Troy Isaacs was extremely helpful when when my mother and I visited. He gave us many ideas. We'll be back!

(Translated by Google) We went to the Whitehall store and received excellent service from the salesperson Carolin de la Cruz. I definitely recommend going to this place. We are very pleased with the purchase. (Original) Fuimos a la tienda de whitehall y recibimos un excelente servicio de parte de la vendedora Carolin de la Cruz. definitivamente recomiendo ir a este lugar. nos sentimos muy complacidos con la compra.

Carlos was very welcoming and knowledgeable in our search for a bedroom set.

Carlos was great and so kind as we shopped!

Troy was very thorough and friendly. Professional

Gavin was super helpful and informative! He helped find the best price for us!

Antony mills was a great service giid person

Worked with Thomas … great customer service all around .

Carlos and Anthony were great!!!!!

Had great help from Anthony in store!

Recently my boyfriend and I had a very good experience when purchasing furnitures here. Our sales representative Anthony was very attentive and helpful. He took time to understand our needs and preferences. He ensured all our questions were answered and went above and beyond to secure best deal. Other staff here were all really friendly and patient from the moment I walked in.

Very nice and attentive. Anthony was very helpful

I NEED SOMEONE TO CALL US BACK! We have been trying to get our issue resolved for MONTHS now. No one will answer the phone or our emails. Our couch did not come with zippers on some of the cushions and now have popped open. There is no way to close them because there's no zipper. This is a manufacturer's issue we need resolved before our warranty is over. If you order a couch from here, be sure to check all your zippers!!!! - Nikki Hoffman

Thomas, Excellent service.

Very knowledgeable, helpful and personable workers here. Truly wonderful shopping experience.

Thomas was so helpful in finding the best furniture to setup my first ever apartment. He was super easy to talk to and relatable :)

Tom waters was very nice and helpful

Anthony its his 3rd day was amazing very informative and a pleasure to walk the showroom .

Anthony was awesome on his third day he very nice with lots of patience and very helpful thank you for having him on the team

Everyone at the store was super friendly especially Troy who helped me find the perfect sofa for my new home. He was super nice and helpful and answered all my questions. He made my experience at Ashley furniture extra fun and enjoyable.

Disappointed with Missing Parts and Lack of Customer Service Ordered a 5-piece sectional on May 24th. Chaise lounge arrived missing parts. Despite multiple attempts to contact customer service, a resolution came slowly about 5 weeks later. Incomplete furniture caused significant inconvenience in the meantime. I love the couch itself, but likely wouldn't order furniture from Ashley's again due to customer service.

Very friendly staff. Not pushy at all allowed me to brows at my leisure then when i was ready they provided me with all the information i needed and got me rang up/checked out quickly.

Troy Isaacs in Whitehall pa store was a great sales man, had a good sense of humor and willing to help anyway possible

Was ok they didn't have bunk beds

Carolin is great person and good communication with us

"I had a great experience finding a new couch to improve the living room. The sales agent, Carlos, was very helpful in deciding the best option and provided wonderful insights for making the final decision and getting what we needed. I truly recommend it.

Carolin was the most professional and helpful salesperson I’ve ever dealt with during and retail experience.

Easy customer service. Troy was great

Joel was great.Purchased Dining room table and chairs and Joel was a great salesman.Very friendly and knowledgeable.Mary Hurtt is my sister and disabled.She was treated very respectful due to being on oxygen..We will continue business there.Thank you Joel

Troy was amazing. He answered all our questions and was very helpful. We had a great experience at Ashley.

Had a great experience at Ashley Furniture in Whitehall, PA. Our salesperson, Carlos Labay, was exceptional and helped us find a perfect recliner. He was personable, knowledgable and courteous. We highly recommend this store and Carlos to meet your furniture needs if you’re looking for quality furniture and friendly and helpful staff.

Troy’s the best he hooked us up

Bre is the best!! Attentive, kind, great vibe. Best kind of sales person!

Caroline and team were very helpful & prompt.

Walked it and got help right away. Brought me right to what I was looking for and was very helpful and knowledgeable. Got everything we were looking for fast and quick and answered all my questions I had. Great experience. Definitely going to come back for my next purchase.

(Translated by Google) I love this store, the employees are very friendly and accommodating. Troy was very patient with me and Jackie too. Delighted 🤩 (Original) Me encanta esta tienda, los empleados son muy amables y complacientes. Troy fue muy paciente conmigo y Jackie también. Encantada 🤩

Troy was amazing to work with! It was a very pleasant experience all around. We will definitely shop here again.

As soon as I entered the store, my sales rep Makiba Aaron greeted me and after a few minutes of telling her what I was looking for she helped pick everything out in under 20 minutes and I was good to go! Definitely recommend this homestore for all your furniture needs.

Troy at the Whitehall store was soo helpful!

Troy was amazing! He showed us around the store and was very helpful and provided a lot of knowledge to each item! We will for sure be coming back and working with Troy! The store was in great condition and had a variety of options for all tastes.

Gavin was very professional and courteous. 5 stars

Troy is the best! I shopped around and came back. I had the best experience all the way through.

Troy was a great help to find my furnitures. He is very professional and great sales man.

Troy was awesome!

A smooth buy with the help of Ms. Makiba Aaron.

Makiba Aaron was very friendly, knowledgeable and patient.

Troy did an amazing job helping us chose the perfect couch! Showed us different options of couches and we eventually found it, on top of that helped us get amazing deal! Both times we went in he helped and showed great customer service. Definitely a 10/10 experience!

Horrible horrible Truck broke down in front of our house, love seat was ripped, sofa broken , we currently have no furniture in our living room, getting the run around, no answers , Gladys no help after our purchase, you get sent to customer service, who cannot help you Just horrible

Today I came in to see Troy and I was looking at recliners. He was very helpful and gave me a good deal. I rate him a five. He is very kind and considerate and good customer service. Thank you. I also want to say thank you for the refund.

Worked with Troy and got a great deal on a few things. Troy was friendly and we are glad to have worked with him.

Troy was very helpful with our purchase, he got us a great deal

Troy was a great sales rep and very helpful...was able to help us find the night stand we wanted

(Translated by Google) Carolin very kind, excellent treatment (Original) Carolin muy amable trato excelente

Carolin de la Cruz

Troy was extremely helpful and everyone was very friendly. Highly recommended

Troy was our salesman and he was excellent and very knowledgeable. I recommend him!!

I was in Whitehall store, Troy was very helpful and knowledgeable. Jackie was very nice to us as well, overall great experience.

I will never shop at this store again. We have been waiting since before last Thanksgiving for a check for $115. that they owe us . We have called more times than I can count. They keep promising but never coming through. Next step is taking them to small claims court to get what they owe us. Because obviously they have no intention on making good on their written document.

Troy was a wonderful help, excellent service!!!

Troy was very helpful and friendly when we purchased our couches for our new home!

Troy was the man!!

We are repeat customers at the Whitehall, PA location. Just wanted to look and get ideas, but Carolin was so persuasive and thorough; she really listened to our needs and design aesthetic and worked hard to make everything affordable. We could not have had a better experience. Thank you, Carolin!

Troy was very nice and very helpful!

Antony he did an amazing job on helping us to get what we needed

Mr Isaac was patient with me. A good listener, helped me get what I need. Aggressive but not to pushy.

Troy was wonderful! He did a wonderful job showing us living room and office furniture! Very patient, accommodating, and cracked some jokes! Thank you Troy!

Good prices, good options, nice sales guy. Overall, good experience

Troy was great and very helpful! We can’t wait for our new couch.

Troy was super helpful and no pressure!!

Alma was so nice and helped us out

Savanna was awesome! She spend 3 hours with my daughter and I picking out furniture for multiple rooms. Couldn’t ask for better customer service

Dave berg was very helpful. Wait til we got all taking care. And thanks very nice helping .

Troy was very helpful, polite, and understood what we were looking for.

Troy was extremely patient and helpful assisting me on the show room floor!

Carolin Cruz was very wonderful to work with in the process of purchasing our couch. She was efficient and honest with us which we appreciated!

Worked well with Troy!

(Translated by Google) Excellent work, very kind and gave us all the time necessary to understand everything step by step, I thank you for being so kind Alma Nolasco (Original) Excelente trabajo muy amable y nos dio todo el tiempo necesario para entender todo paso por paso le doy las gracias por ser tan amable Alma Nolasco

Troy was very kind and patient while searching for my new furniture.

Great experience! Dave was super helpful and extremely knowledgeable. We can’t wait to receive our couch/ loveseat set!

Kimberly provided knowledgeable AND helpful service. She did some homework while we were looking and found us a unique match for a sofa we loved. Highly recommend her service and the quality products!

sales associates completely ignored us for over 30 minutes as we browsed the store, one of the associates named Kimberly looked us over 10 times and never acknowledged us and disregarded us. Completely rude, I get it that we look young however we are 25 years old and we deserve respect and possibly a hello when someone walks into a store. We have bought over thousands of dollars at ashley’s furniture. I had to walk up to the desk to talk to someone else to get attention to actually purchase something.

Carolin was wonderful. She made my husband and I feel so comfortable and welcomed. We were so happy with the selections we made!

I went to the Whitehall store and Troy Isaacs offered his help and he was wonderful to work with. He helped me find my master bedroom dressers. He is Very pleasant and knowledgable to work with. I appreciate your help Troy and look forward to coming back when I need other furniture!

Excellent customer service. Alma Nolasco went above and beyond . We had a great experience with her!

My wife and I went to Ashley Furniture in Whitehall to purchase a dining room set. We were greeted at the door by Troy. He was very helpful and kind while we completed our walkthrough of the store. We finalized a purchase on the perfect dining room set for our home. Thank you Troy for a wonderful experience. God Bless!

(Translated by Google) Carolin de la Cruz treated me very well (Original) Carolin de la Cruz me antendio muy bien

Troy Isaac’sprovided is with professional and knowledgeable service.

Look for Carolin De la Cruz, she was amazing! She cared about us and what we need rather than up selling stuff we do not want. Thanks Carolin!

Carolyn was thorough, knowledgeable, and so friendly!! She really helped ensure all pieces were correct, staying with us until the transaction was complete. Wonderful and will be back!!

Alma was efficient and easy to work with! Thank you!

Troy was amazing and funny and the price was very reasonable for what we needed. We are furnishing a new home and needed a lot of stuff

Troy was exceptionally helpful with making our purchase seemless and easy. We made a few visits to the store in order to make a decision and Troy was patient and helpful each time. Thank you for your help Troy. Your the man!!!

Carolin was awesome in helping us pick out our furniture and giving us ideas and suggestions. Great experience

Troy was great 👍 funny helpful and very nice!!

Alma was very pleasant and professional. Made my experience shopping at Ashley’s memorable.

Dave was such a pleasure working with and getting me my first couch!

Alma was very friendly and helped us find the coffee table we were looking for. Will definitely be coming back

(Translated by Google) Excellent service and helped me make my purchase Alma Nolasco (Original) Excelente la atención y me ayudó para optener mi compra Alma Nolasco

Dave Berg spent a lot of time with us on 2 separate trips to the store as we were searching for a new bed.He was very respectful of our financial concerns and was able to show us several great options.He listened to us and was extremely helpful.We really appreciate his great service!

Carolin was very helpful. She answered all questions and went above and beyond to make sure we were satisfied with the purchase. Thank you, we will definitely be back.

Excellent service. Answered all questions when I had them. Showed us items we were looking for/pointed us in the direction of what we were looking for and left us to make our decisions which was perfect. Circled back to us in good intervals.

My sales associate at Ashley in Whitehall today was Troy! Hes truly amazing. Go see him he goes above and beyond to meet the needs of his customers! Thanks Troy!

Troy is a rock star! Gracious, classy,knowledgeable!

Awesome experience. Troy was very helpful! Will be coming back.

Troy was very helpful and worked a great deal for us!

Caroline D. was awesome. She was patient and allowed us to make our decision but was quick to discuss color options and patterns. Her sense of detail and humor were much appreciated. I’d highly recommend Caroline D. when choosing your next furniture purchase at Ashley.

Alma Rocks! Thanks for a great experience:)

Was very pleased walking in since we were greeted by Troy! We were planning on going couch shopping around the Lehigh Valley but was met with our forever couch! Thank you Troy for all the tips and facts that were given to us! Will sure be out to look for you every time we walk in.

Troy was great! He answered Al of my questions, and was very helpful!

Thank You Troy

Troy is awesome! See Troy for all your furniture needs!

Troy is the man, made the experience fun, 10 out of 10 recommend

Troy was extremely helpful and nice. He explained every discount and policy to us very simply. They had a very affordable selection too.

Troy was super helpful during our visit. We would recommend partnering him for your furniture needs!

Had a great experience at this location! Troy was attentive and helpful. Would definitely return!!

Go see Kim and the team! They'll take good care of you!

Alma Nolasco she so nice and she help me too much ,excellent service the best in the store

Very friendly and nice , she got the best deals for my girl since i was out working and got to the place really late !! Best Service @AlmaNolasco

ALMA Nolasco,very kind excellent service ,thank You por su service.

I had the most amazing experience with Troy and Jackie!!! Troy patiently helped me choose between 4 sofas and many stools and Jackie broke down the financing and extended a discount to me. I will DEFINITELY be back and refer my friends and family to Ashley Furniture!!! Thank you both!🙏💗

Carolin De La Cruz was amazing! She was patient & detailed with my order today . Thank you !

We worked with Troy to purchase our bedroom furniture set. He kept us laughing and made the experience enjoyable and painless. Will come back in the future!

Troy was excellent— made the process fun!

Troy, the salesman was very helpful in showing me products that were going to fit what I was looking for. He also was able to answer any questions I had as well as discuss the pricing options for the Black Griday sales event. When the time came the Store manager Jackie got involved in finalizing a deal based on my wife coming back with me over the next couple of days to affirm the choices that were made.

Troy was great! Thanks again!

Troy was so helpful. I got what I need with good prices and 0 interest financing

Quick fast, ask for Troy!

Troy gime me a tour a special offer and great treat, the store have a beautiful items

The employees are great as is store management. The higher ups are so extremely disconnected from reality. If you go in to buy a chair they are now REQUIRED to give you an unwanted “rest” test. I feel terrible for employees, but the owners just do not care about the employees nor the customers experience if they have to get a manager involved if you do not want a new mattress. They always lose top talent because ownership is quite ignorant.

Troy was very kind, helpful and informative. Got a great price

It was amazing all the staff were amazing Dave helped and Jackie helped us check out

Dave was awesome and down to earth! Jackie was cool! The whole staff was honest and wholehearted!

Troy was a wonderful help and helped us get a great offer

Just bought a powered sectional AFTER Troy walked us through the store , upstairs and downstairs, around the store 3 times because my wife is very picky and he walked us around with a smile the whole time. He was fantastic because if he thought we drove him crazy, he hid it very well. Kim came into our conversation about 3/4 of the way into our walk arounds and between her and Troy, they found exactly 💯 what we really wanted, when we weren't even sure what we wanted. Very nice staff and very helpful.

Our sales associate was fantastic.

We had a wonderful time picking out furniture with Troy. He was funny which made the whole experience fun! Thanks Troy!

Dave was informative and very helpful! Excellent experience!

Alma nolasco was very helpful!

I would definitely go back to Ashley Furniture. From the moment we walked in, the staff was welcoming and helpful. Troy approached us. We told him what we were looking for and he concentrated on our need. He was professional yet made us feel very comfortable. We did make a purchase and it was smooth until completion. Thank you Troy! Thank you Ashley staff!

Excellent service I had an amazing experience

Troy and Jackie were very helpful.

Massive selection! Dave (salesperson) was super easy and not pushy at all. Prices were very reasonable with great financing options.

Kim was great! Very helpful and fast service!

Troy at the White Hall store was very friendly and informed us of all the deals they were having. He was able to answer all of our questions and got us a great deal on our dinning. Room set.

(Translated by Google) Mrs. Alma Nolasco was my salesperson today, she explained everything to me and provided spectacular treatment. Thank you, I left very satisfied. (Original) La Sra Alma Nolasco fue mi vendedora en el día de hoy me explicó todo y un trato expectacular. Gracias salí muy satisfecha

Worst buying experience ever. The warranty they peddle to customers is garbage and the company nor Ashley uphold their word. Will never recommend this place.

Awesome service.. great sales person Alma Nolasco…

Alma did an excellent job of helping me choose 2 sets and all the extras I wanted to accent my new furniture. And she made sure I stayed in budget. She’s respectful, friendly, & very helpful. Look for Alma when you come to Ashley Furniture!!!

Dave was excellent! We are very happy with the our couch and he was very helpful!

It's really bad experience I bought twin bed in middle of August when they delivered it was missing parts so I told them to take it back then I want to store in the same day and they said we will get you the right bed and in that day I bought 2 more sofa and they promised me the bed and the sofa will be delivered on the first week of September I needed the bed in August for my kids now we in middle of September nothing showed up so I decided to call and cancel the bed and mattress since I need the bed asap they told me if I want to cancel I have to lose 30% of the purchase price for stocking fee like it was my fault was delivered bed missing parts unprofessional customer service bad management their manager so rude I will never go there again I don't recommend Ashley for anything.

Kimberley was awesome..really appreciate your with my sofa.

I purchased a couch through Ashley's based on the customer reviews. Needless to say I am very disappointed with my decision as this as been a complete nightmare working with the Ashely's team. I have been waiting weeks for them to come and pick up a couch that was just left at my home after it did not fit up my stairs. The delivery team damaged the couch (under warranty), and did not speak any English making it impossible to communicate with them. After many failed attempts to communicate they became frustrated and aggressive making me feel extremely uncomfortable. The day the couches were delivered I spoke with the sales manager Greg who made me feel confident that Ashely's would come and pick up the couch that was too large and place the order of my new item and have it delivered. Since that call the Ashley's CS team has made me feel anything BUT confident. I call multiple times weekly looking for updates and receive no action plan. I am very disappointed in my experience. Save yourself some time/peace and shop somewhere else.

Alma is has been very helpful and courteous during our visit to store. She's knowledgeable and knows her stuff. Thank you Alma for all your help in purchasing of furniture.

Alma helped us purchase our first brand new couch. Thanks for all your help we appreciate you!

Do not waste your time with any Insurance policy for your overpriced furniture. the second it breaks, they will try anything and everything they can to get out of it just like any other Insurance Company. Lost another customer today

Recommend team is very passionate and will to help. Just needs more curb appeal hard to find if your not carful

Alma was so kind and helpful with us today with buying our couch set for our first home. Thank you Alma!!

Dave, was our salesman, he was very knowledgeable, kind and very helpful. I love the fact the the sales people DON'T hover over you when you walk in the door. Dave, thank you very much.

Dave at Ashley furniture in Whitehall PA did an awesome job with being attentive, knowledgeable and efficient. We were very happy with his help in selecting our new kitchen/dining set as well as the awesome sale over Memorial Day weekend. We also opted to purchase delivery and set up as well as the 5-year protection plan which was a no-brainer for the price.

Lesean helped us find exactly what we were looking for

Lesean was very helpful and kind

Kimberly was so knowledgeable and kind. Definitely will purchase again!!

LeSean did an excellent job helping me find everything I needed!

Lesean was super helpful, took us around the store to show us sofas, and made sure we got an amazing price. P.S. We were really surprised at the nice selection Ashley Furniture has, I would def recommend!

LeSean was excellent! He made our time choosing the right furniture seamless and answered all of our questions. Thank you!

Dave is amazing and very very helpful. He is 10 on 10.

LeSeam was wonderful. Easy to work with not at all pushy. Great inventory and just an overall good experience. Ended up purchasing dining set.

A woman named Gladys helped us! we'll definitely be returning! the shopping experience here was so much better than R and F.

Purchased a couch for a new apartment. LeSean was a great help and made the whole process easy. Thank you so much!

Lesean made coming in and purchasing a couch at Ashley Furniture so easy! He was extremely knowledgeable about pricing, colors, discounts, and delivery to our new place. He was so kind and helpful during this process we came back the same day to buy our new couch. Thank you, Lesean!

Lesean is an excellent sales person. He puts no pressure on customers, friendly and very patient. I'd highly recommend him.

Mike was really great. We showed up about an hour before they closed and we were not rushed at all. They allowed us to take our time and pick what we want.

Michael was very attentive and was able to answer all of our questions. He found a wonderful way to get us what worked best for us at that time. As a first time furniture buyer I would recommend Michael to everyone.

Excelent attention and very educate. Thank you Mike!!!

Poor customer service

We weren't able to find what we wanted but the salesperson was kind enough to recommend a competitor to check which was cool of her.

(Translated by Google) Miguel excellent (Original) Miguel exelent

Kimberly was extremely sweet and helpful with getting us our dream couch!!! :)

Kim was really great and was helpful with helping us buy our new couch. Highly recommend Kim to assist you when looking for new furniture

Lesean was kind person. But He actually lie about what he said to me then when I’m in store he made it seem he was talking to the manager to change The offer he gave me and lie to me. Very unprofessional

Kim was amazing!! Helped us pick out the perfect couch combo. Definitely ask for Kim!

Kim is amazing! She walked around the store and found the perfect combination we were looking for. She was incredibly patient and helpful. Will be working with her in the future for any additional purchases. Ask for Kim!

LESSEAN. Is absolutely amazing he was very helpful and patient highly recommend him

Kim was a huge help. Would highly recommend!

Kim was so helpful!

LeSean was very professional and helpful helped us pick out the perfect couch for our home. Highly recommended.

LeSean is one of the best in the business, he helped us find exactly what we were looking for, highly recommend!

Gladys was wonderful. Showed me around, answered all my questions, no pressure to buy. Great furniture selection. Found exactly what I wanted. I bought on the spot. Quick, easy, friendly service! Can’t wait for delivery! Thank you!

Great customer service from Alma! Very Helpful!

Mike did a great job. Professional and understanding of our vision and budget.

Mike, my design consultant was amazing! He was knowledgeable and knew exactly what I was looking for. I finally found the perfect sectional after months of looking!! Thanks Mike!!!

Very nice. Salesperson Carmen. Very patient. Did not rush us into buying anything

Carmen was amazing and so helpful. I would give more than 5 stars if I could

Had a great experience finding and purchasing a sectional today. Lots of choices and the experience was made easy with the help of our knowledgeable consultant, Alma Nolasco.

Alma great service

Alma Nolasco was very helpful

(Translated by Google) Alma Nolasco very good service and very attentive. (Original) Alma Nolasco muy buen servicio y muy atenta.

Michael was very knowledgeable and helpful with my shopping trip.

Mike was an excellent representative of ashley furniture. Would highly recommend him due to his professionalism and demeanor.

I dealt with Alberto today in Whitehall. He was very helpful in helping me find box springs and very pleasant!

Alma Nolasco was amazing. She let us browse and look around and then when we needed her we went to find her and that means a lot to us. She was very professional, very polite and the best consultant we have ever dealt with. I will recommend everyone i know to go here and ask her for her:)!!

Mike sold my mom and I some couches and end tables. He did a great job showing us around and listened to all we had to say. He showed us pieces that match our interests. He was not pushy and allowed us to express our opinions on each furniture piece.

I had the pleasure of meeting Michael when I arrived here on the 8th of this month with my son. He took the time to even speak with my husband on FaceTime to fit the needs of what we were looking for. He helped us to make a GREAT selection for a GREAT price! My husband and I took GREAT notice to his salesman ship as well as a very wonderful personality. I would absolutely recommend Michael to my close family and friends. I’ve never purchased here and I look forward to a future purchase with him. GREAT Job!!

Mike did a good job assisting me to choose a good sectional sofa

Beautiful showroom with a knowable staff. Michael was a great and was able to help me find the perfect couch.

Marco did a great job, we had a great experience

Carmen was amazing!! Great showroom and product knowledgeable! Can’t wait for our black beauty rest bed with adjustable frame!

Lesean was awesome. Took his time with us and let us look around by ourselves instead of being on top of us like most sales people. Great job

Alma Nolasco did a fantastic job, she was courteous and was very accommodating to my husband who is a picky shopper!!!! Definitely will come back again and hope to have her help us

Very nice customer service Troy was very helpful and kind and the manager was so helpful come to Ashley furniture you will love it!!

we had a great experience at Ashley in Whitehall pa. Carmen helped us find the perfect bed and Alma helped us pick out the best mattress. The prices of both were very reasonable as well. Will definitely come back if we need other furniture in the future.

Thank you to Alma for helping my daughter and I get her furniture. Great customer service.

Alma was really helpful in ordering our furniture, thank you for the help ! Very excited

Kim was amazing. My second time working and purchasing with Ashley directly with her and definitely won't be the last!

The costumer support was really great! Lesean is such a good person, he helped us a lot!

We had a wonderful experience! Kim was fantastic and helped so much. We can’t wait for everything

Kim was amazing so friendly and helpful!! Guided my wife and I on our buying adventures!

Lesean, was very helpful and assisted in our choice by pointing out options. Well done young man.

Mike was amazing!

Me. Mike was very excellent at customer service which led to our purchase of a beautiful wife set

Lesean is the greatest man to ever walk into Ashley furniture

Kim was awesome

Kim was phenomenal at helping us find the perfect dining room set.

Great experience and service from Alberto.

Space was clean and well laid out. Our sales rep, Kim, was incredible and super knowledgeable. Would recommend her to anyone and will definitely shop there again.

Kim did an amazing job!!! I loved how she gave us some space but wasn’t so far away. We didn’t feel pressured at all. She was nice, helpful and honest. She is truly the best and cannot wait for our couch to come in.

Very helpful, polite and professional. Offered us best price locally

Kim I had the best experience!! Thank you for all of your help!!! You are awesome!!!

Selection and prices are competitive .

Mike was great today he help me alot

Michael was the best

David berg and eridania was great. When you get there ask for David he will help you out.

Mike was very patient a great help!

MICHEAL CUSTOMER SERVICE WAS EXCELLENT. ASHLEY HAS GREAT SALES 5 STARS I HIGHLY RECOMMEND ✨️

Thank you for all your help today, Kimberly! Happy with the information you provided. Very friendly and knowledgeable. Made the experience shopping for furniture a pleasant one.

We have a great time at Ashley. Specially with Alberto he was patient and open to support us with all the questions we had.

Alberto was very helpful and helped me find the things I needed for the price I wanted!

Gladys was very helpful and professional. I was able to find everything I needed on my first visit to store.

Kim was a fantastic help while I was picking out a new sofa for my place. She was courteous and was able to show me various options.

Alberto helped us out 20 minutes before closing!

I had my first Ashley experience yesterday we came in bought a BEAUTIFUL couch ! Everyone was so friendly and knowledgeable, we brought 2 of our babies that are under 2 years old and everyone was so sweet towards them , we had such a great experience with them we actually came Back today ! Today we bought a whole Bedroom set ! Both days we were asssisted by Gladys & she’s AMAZING ! Very helpful & so down to earth you can tell her your budget and what you like and she is great at picking things perfect for you & your family ! So make sure y’all ask for her when you go! :) also this is the Ashley In Whitehall PA ❤️

Carmen was fantastic. Very patient and informative. Would definitely come back again.

The customer service was excellent. Mike is a great person to work with

Mike was the best!

Mike was the best ever. Awesome!!!!!

Mike is the man! Excellent service & extremely happy with the purchase.

Went in looking for a sectional. Spoke with Alberto who was very helpful and professional.

Alberto was very pleasant and extremely helpful. He answered all our questions and maintained a professional attitude. He deserves a 5 Star rating!

Alberto was fantastic

Alma N was very polite. Very helpful with the process.

Everyone so friendly and helpful, Michael was great and very helpful. Great experience, highly recommended!

Mike was good

Great service! Mike was very good and really helped me make my purchase!

Great experience! Friendly staff that help with everything you need. Michael was a great help to getting us to what we were looking for.

Mike was very good at showing us around and did an amazing job at explaining

Kim was amazing made us feel comfortable with our purchase, and got us a base for a bed to help my back pain. Thank you Kim !!!

Thanks for the great service Kim!

Alma was amazing!

(Translated by Google) Carmen is very good, she helped me with everything and was kind. I would definitely return because of her kindness (Original) Carmen es muy buena me ayudo en todo y fue amable. Volvería definitivamente por la amabilidad de ella

Bought an Ashley sofa and luv seat and looked good but no 3.5 years and a seat pillow of sofa has wear hole in it an it just holds my feet not my butt ! I can’t believe it wore that bad already

Kim K. was amazingly patient and helpful with our transaction!

Gladys is great sales person 👍 we are so happy

My wife April and I purchased some very nice furniture and LeSean was very helpful and polite and I recommend him very highly. THANK YOU

(Translated by Google) Carmen is the Design consultant, she is very kind, we find everything you are looking for, we are the best service I have received (Original) Carmen es la Design consultant , es muy amable ,encontramos todo lo que buscá vamos el mejor servicio que he recibido

I have to thanks Carmen and Alma for the wonderful experience my wife and I had when we bought our bed.

Outstanding customer services from Carmen and Alma Nolasco they speak Spanish if you need it ❤️

Carmen Allowed me to look w/o bugging me until I was ready.

Kim has been a gem to work with .. she has helped us tremendously with our selection of furniture. She has a great personality and I would recommend her to anyone !!!

Mike did real good today

Exceptional customer service. Sales Rep Dave Berg was awesome.

I was at the store today and Alma was there to help me,she was very attentive. Will come again.

Mike was great

Lesean and Kim helped me look at all of my financing options and shipping times to help me determine what the best deal would be. They ultimately saved me about $1,000 by going with a different in stock option that could be shipped to me right away!

Very enjoyable buying at Ashley. Not pressured to buy. Lowest price, honest. Kim was amicable and knowledgeable :)

(Translated by Google) He was friendly and helpful and they treated me very well thanks to alma nolasco who took care of me and thanks (Original) Fue amable y servicial y me trataron muy bien gracias a alma nolasco que me atendió y gracias

Michael was great today

Kim was fantastic !

They are so irresponsible that is a shame 😔 I paid a lot for bedrooms set paid the guaranty only got it for 6 months and they not good

Kim in sales and Greg the GM are awesome people! Really worked with us to make sure we got what we wanted!

Carmen is the best, ask for her, she will help

Great experience. Mike was extremely helpful.

Alma Nolasco was a pleasure to work with. She was very professional and helped us pick out the best furniture for our home.

Alma Nolasco was absolutely amazing! Her service was very quick and professional.

(Translated by Google) Very good attention I recommend it (Original) Muy buena atencion lo recomiendo

Gladys at the Whitehall Ashley’s was awesome helping us get our furniture order and walking the showroom to find a matching chair for our new living room. She was not pushy and took all of our concerns into account, making the purchase process seamless.

Michael was excellent. Super nice

so upset after four tables that were damaged. I still have the chairs.Manager there Greg said I'm stuck with them.If I bring them back to store I could face dumping charges. Two months later chairs are still here.Asked for refund .Said only for table .What am I going to do with 8 counter height chairs with no table to match. this has been going on since 2/15/23. tomorrow is another 4 days. then I file with BBB .

Mike is amazing he make all the experience with buying furniture so easy amazing customer services

Walked in today and was greeted by Michael. He was very understanding and was interested in what I really wanted. He was not a pushy sales person. He made my buying experience an extremely pleasant. I appreciate all of Michael's assistance today. I walked out with dining room set and sofa set. Thanks Michael.

Garbage company! Decided to splurge on a high quality kitchen table, picked one out and waited for delivery. Table came and was damaged, so were some chairs so we sent them back. A week later another table. This too was damaged . Then a third table came and you guessed it. Damaged. Today the FORTH table came and was HEAVILY damaged. Told them to refund our money then they informed us we have to keep the chairs since they were in our house over 72 hours., and they cost almost half of what the table cost. They could care less. So I'm out alot of money, with chairs I can't use. If you buy anything from Ashley furniture your CRAZY. We filing a report with the better business bureau, just please learn from our experience. BTW Google will not allow zero stars, its what they deserve

I have been going to another furniture store for years because of their friendly staff and fair prices, but after going here I’m now an Ashley Furniture Fan. LeSean helped my family and I pick out a dining set and living room set for our first home. Not only was he professional and kind but he truly was looking out for our best interest. Alma, another staff member assisted us and she was also pleasant and professional. Prices were fair and quality is exceptional! We left the store proud of our purchases and happy for the next chapter in our lives and Ashley furniture was part of it. Thank you LeSean!

Kim was fantastic!

Kim was excellent. Very knowledgeable She was vey friendly and respect

Michael was great today

Kimberly was wonderful! She took her time helping me find the perfect couch. She was very knowledgeable and answered all of my questions.

Salesperson was professional. Spoke with him on the phone first before arriving at store. We discussed bedroom furniture that I was looking at and prices. When I arrived at store he had quote ready and was less then first quote over phone. ⭐️

Kim was awesome and a great help!

Kim was very nice and helpful.

Kim was awesome thanks!

Mike was awesome

Great furniture store and great prices Jose the sale associated that greeted me was very nice and very helpful and the and beny the manager offered me the best price in town. Thank you for that I will tell my community about it.

Kimberly was absolutely amazing and incredibly helpful and thorough with all of our questions and went above and beyond to make sure we had all options available. If you need furniture she’s the one to see!

Great furniture, great service.

Best furniture shopping experience ever! Adam was very knowledgeable and extremely helpful--not your typical salesman! Highly recommend asking for him when you shop at this store!

Adam was great! He greeted us when we walked in, but allowed us to browse on our own. When we had questions and were ready to purchase, he was very knowledgeable. Overall, great experience!

Dave was very helpful. Explained all the details.

Kimberly was very helpful and knowledge!

We came in knowing exactly what we wanted, and how much we were willing to put down and Alma Nolasco and her associates were able to make it all happen to us seamlessly. Thank you!

Kim K was great! She knew exactly when to help and when to just let me browse the inventory on my own. When it came to placing my order everything was very straight forward and simple. Very good experience!

Had a bad experience with this store. First off, they have these big "sales" in store but when you look at the online pricing it's actually cheaper there. They won't price match, they just say that their delivery is cheaper. That'd be fine but they use a 3rd party company to bring your furniture, and that company is awful. Showed up after 9p, 2 hours after the delivery window, without any heads up. They didn't put our furniture together properly either. The table we ordered was very wobbly and when I pointed it out to them they said they'd fix it before they left. 10 minutes later they said it was all good and left before I had a chance to check it. Upon inspection you could easily see the problem, delivery company was too lazy to actually fix it. Called the store to complain and was told to call guest services instead. Called there and I was told I'd get a call from the manager but never got a call back. Go somewhere else or order online, maybe the website uses a different delivery company.

If I could give zero stars I would. We were lied to upon our purchase and were told that we could remove the covers of our sofa to clean them, when arriving we were not able to remove them and the smell of the couch was unbearable. Later on, we find out that there are chemicals sprayed on it at the warehouse. Had to call 4 times in order to speak to a manager, who rudely helped us. Absolutely disgusted by this place .

Great service, Alma N. did a wonderful job helping us search for the perfect bedroom set!

Alma was great! Was willing to work out a fair deal for us.

See Alma at the Whitehall location! She is so sweet and patient, she assisted me with finding the perfect living room furniture set. Ask for her directly, she will no doubt steer you in the right direction.

Alma was very helpful through the entire buying process.

Alma Nolasco She is the best A Good Service!!!

Good customer service, thanks Alma

Alma was excellent!!!!!!

(Translated by Google) Alma Nolasco treated me and my family with great kindness (Original) Alma Nolasco me atendió ami y a mi familia con mucha amabilidad

I really loved the service that Alma Nolasco provided me with. She explained everything in detail and she was very professional. Excellent service. I would recommend her to anybody

Alma has amazing customer service!

Alma was amazing great service.