Ashley Store | Whitehall, PA 18052

My first experience with Ashley Furniture was fabulous. Our sales team were excellent. Especially Niko. After introducing himself, he left us alone to browse (which is what I like). Once we knew what we needed, he was so helpful in getting us to where we needed to go. I ended up getting my living room and bedroom furniture picked out in less than an hour. He and his associates helped me get the best price and were so kind in the process. I would highly recommend them for your furniture needs. I definitely plan on going back!

have worked with both anthony and nico at this location. great showroom & excellent service!

My husband & I had a great experience working with Nico at the Ashley Furniture Store. After greeting us and asking how he could help he pointed us in the right direction and let us do some shopping around on our own. Instead of hovering he checked in with us as we narrowed down our search for a sectional. He was patient and we were totally comfortable enough to tell him exactly how we felt about something even if we didn’t like it. His manager made a point of introducing herself to us and was able to offer a nice discount on our purchase. Everyone there was so friendly and professional! Highly recommend shopping there.

Bre was great and very helpful. I recommend everyone go through her.

Nico was an awesome help at the store. He asked what we were looking for, asked what kind of features we were looking for, and took us to exactly what we were looking for and we bought a new sectional. Very easy process.

The sales associate, Anthony, helped us find the perfect bedroom set for our son! He answered all of our questions and went above and beyond. The manager, Mel, was wonderful and helped us with pricing and financing! Highly recommend. Would give more starts if I could!

Went into the Whitehall store to scope out a dining room table for my apartment with the possibility of not finding what I wanted. Nico greeted me within seconds of walking through the door and let me know if I needed anything that he would be around to help. I prefer my space when searching and he gave the perfect amount! When he saw my mom and I stop at a table I liked, he approached, wrote it down incase I wanted to come back to it and let us continue to look around after providing info. The second table I looked at was perfect. Nico made the whole purchasing process incredibly easy! He was very knowledgeable and helpful with my purchase. Very professional and helpful!

It was a pleasure working with Bre! She was very professional, gave great tips and insight on the furniture. She listened to what I was looking for and gave me so many different options to choose from.

Bre was fantastic! She was so helpful and got me my sofa scheduled for delivery on the day I needed it by.

We came in looking for a couch to go with the loveseat we purchased a few months ago. Niko was very Kind and professional. He was very easy to work with and we left happy!

Nico was very kind, patient and helpful! His knowledge of mattresses was outstanding! Thank you for helping us, Nico!

Bre was amazing! Allowed us to shop at our own pace and helped us when we were ready. Great shopping experience!

Great experience at Ashley yesterday! I let them know what I was looking for and found just the right piece that would work in my living room. Shout out to Nico for all your help!

Anthony did a wonderful job of asking me what I was looking for and applying it to the inventory available. He walked me through all of the options available that suited my needs and helped set up financing. Great experience today.

My man Nico Perez is the man, super helpful and very kind. Overall had a great experience.

Nico Perez was awesome! Very happy with our purchase and how smooth the process of buying was from start to finish. Excited to receive our new furniture!

Loved our first visit with Bre. She was professional and knowledgeable, but very laid back and didn’t feel pressured at all. When we came back to make our purchase we were lucky to work with Bre again. Highly recommend asking for her when you stop in to shop in for furniture.

Anthony was great! He wasn’t pushy and was very helpful.

Thank you to Laila, Anthony and Gavin. For all there help and support in finding a new living room set after our original order was extremely delayed. They worked extremely hard to ensure that we were happy with our replacement and that it would be in our home in time for our new addition.

Before you think of buying from this store please read! We purchased a couch on August 10th. When you leave the store after making payment you do not have a delivery date set you have to wait for someone else to call you. The couch arrived about 2weeks later. The couch did not fit so we paid $150 to get the couch picked up. We went to the store to arrange this we picked out another couch and paid the difference. This is when our issues began. The plan put in place was to have the old couches picked up and the new ones dropped off the same day. This did not happen as the store employee did not send in our invoice so a delivery to be scheduled. When I inquired about this they stated they never had one so I was emailed the invoice (which I already signed at the store) for me to print, sign, scan and email back(very convenient) A $2000 invoice just lost?? No apology either. Our old couches were picked up on 10/4. This was never noted and as of today 10/11 no one knows where this is at. Just imagine my stress for possibly being charged another $2k for lost inventory. Also I only know of this because we went to the store today and they mentioned it to us. The new couches were scheduled for 10/9. Our phone records show no call was placed to both phone numbers on file. So now we are obligated to pay $150 to set a new delivery date. We have to wait for our next month statement for T-MOBILE to release our phone records to prove no call was placed. With no guarantee that they will refund the $150. Store employees, customer service and delivery department are not connected so one can’t help you with the other. There’s also no accountability or no escalation to management in these situations. The lack of customer service and empathy in this situation has been almost unbelievable. I would not recommend going to this store or purchasing from Ashley furniture.

Bre was great!! So friendly but didn't overcrowd let us kind of walk around and find what we want. Was very patient while we decided what we wanted.

Fast and easy shipping worry free !

Good attention for Joe M Carthty 👌

The team at Ashley's were courteous, friendly and worked with me during my purchase. Thank you Thomas, Jackie and Emily.

I had the most pleasant experience shopping for a couch at this ashleys. I had gone to a different one and wasnt sold on the couches there. Coming to the whitehall location the sales associate greeted me right at the door! Anthony and the one manager Cyara were SO knowledgeable about their sofas. They didnt rush me and let me try out every couch I was interested in. At the end I was super torn between two different sets when Anthony showed me a hidden gem in the one sofa and I was SOLD did up the paperwork and it took less than 5 minutes. Would recommend this location to anyone ! Great experience

Worked with Tom at Ashley Furniture in Whitehall, Pennsylvania. Absolutely helpful and extremely informative. He was able to easily direct me towards what I was looking for and then walked me entirely through the purchase process with no issues. As an employee of Ashley Furniture so it’s great to see the quality and caliber of the associates that we have with our stores. Happy to be a part of the team and glad in was able to meet Tom.

Great experience! Joe was super friendly and knowledgeable !

Great experience! Sales team was very helpful and showed us a variety of options. Staff was very friendly and patient with us. We were grateful! And we bought a sofa :)

My sales person was very knowledgeable, professional and very accommodating. The staff in general are awesome!

I purchased a bedroom set from Ashley. It was a very nice experience as always. This was the third time I bought something from Ashley, Whitehall store. The manager Adrianna was super helpful and so was the associate.

Great service from everyone

Joe in sales was not pushy; very helpful

Great customer service from Joe finding exactly what I need!!! In and out quickly and brilliant price!!! I’ll be back to see Joe and Mel!!!!!

Excellent service. Tom and Ashley were very helpful

Anthony is a nice, great salesman who answered all my questions and everyone in the store is very very helpful. Will definitely come back.

Gavin was a pleasure to work with from the moment we walked in the door. He pointed us in the right direction and wasn’t pushy one bit. Gavin should be training other design consultants because he truly knows how to be a good sales person. He got us the best price with all the discounts so we didn’t have to even try to get online price matching. Next time you need some new furniture check out Ashley home store in Whitehall. You will be happy you shopped there.

Great store, great furniture. Bre Smith helped us find an amazing deal on a couch. She was very helpful and patient with us.

Bre.. She is amazing in helping

We started looking for furniture in early August. Anthony approached us shortly after we walked into the store. We explained that we weren't buying yet. We just wanted to look. He gave us the space we wanted. When we had questions he was able to answer them. Now it's September and we returned to the store to purchase the furniture we liked. We purposely asked for Anthony because he was so great with us in August. It was a quick and easy experience made better by Anthony's professionalism and dedication to salesmanship and customer service. What a true asset to this company and benefit to customers.

Anthony was fantastic and super helpful. Helped us get exactly what we wanted.

Troy worked with us to make this sale happen! He and his supervisor Jackie really ‘went the extra mile’ for my wife and I! We closed the deal and can’t wait to enjoy our new furniture!! Thanks Troy! 👍

Troy was very helpful

Bryana Smith was mine and my wife sales rep absolutely would recommend her to anyone. We came in one day to look at furniture and when we came back the next week she remembered us and instantly helped us. The best saleswoman I've ever had the pleasure of working with.

Loved the staff, the selection and would def purchase from here again. Store manager was wonderful and our salesman, Joe, was awesome 👍

It was a great experience, very smooth and easy purchase.

The best customer service ever, good communication and proactive personnel, I’m so happy with them

Troy was delightful to work with to help me explore couch options

Bre was a phenomenal salesperson and didn’t sell me. Excellent all around

I had a great experience with Troy today. He spent extra time explaining the furniture options and made me very comfortable. Troy is the best!!

Troy was wonderful. He was helpful in the decision process. No pressure! Just what I was looking for!

Came into Ashley furniture looking for a furniture set for my son was assisted with Anthony Mills and Jackie at the Whitehall Ashley furniture had a great experience. They were very helpful and helping me get what I wanted and very patient with me as I took them through many changes. They were very pleasant and professional, and even stayed a little bit after hours to help me finish my order .

Gladis and Mel were extremely helpful in getting our family the perfect bed!

Gavin the best !!!! Knows what he's doing !!!! Needs raise !!!

We had stopped by 2 weeks ago and were very impressed with our salesman, Anthony. He did not “hover” consistently as others tend to do, but when we had a question, he was always readily available. Came back to make our TV stand and end tables (3) purchase today when we knew he was on shift. What impressed me most was the teamwork attitude of your entire sales group - when Anthony did not have an answer, he consulted his team members until we got to the person who had our answer. Every retail store should operate like that - tremendous help to the consumers.

Troy was very professional and helpful. He took his time and very friendly!!

Troy and Jackie were such a great help

Anthony

Thomas Water helps us today. He was a really awesome guy all the way.

Tory was a great sells person. My husband and I came in a few weeks ago and the store was super busy and only Troy and his manager were here. The store was packed. We were super please with how attentive Tory was. We let him know in the very beginning that we were only looking at this point. That did not bother him at all. While he was still working with multiple other people he made sure all of our questions and need were meet. Today, my husband I came back to Ashley with intentions to buy. Troy remembered my husband and myself. He again helped us with all our questions and multiple changes. His manger and him were very helpful. We are very pleased with our experience and will be returning for any and all future home furnishings needs.

Nice selection and friendly staff. Anthony was very helpful and knowledgeable

Troy and Jackie were a pleasure to work with. The selections are great. Thank you both so much for your help!!

Troy was very helpful and very kind!

Amazing service! We were at another furniture store before this one and the experience was like night and day. Troy was so helpful and kind! The manager (sorry I forget her name!) was very kind too. We will definitely be coming back for future furniture purchases.

Great experience our sales associate Troy was outstanding and attentive to our needs and situation. From the moment we arrived we were greeted and treated warmly by all staff. Much better hospitality and service than other stores

Very happy and thankful for the help we received from Erdiania, and Anthony.

Thomas was great 😊 absolutely patient and understanding..

Sales people sneakily follow you around the store watching you. Makes it very uncomfortable and a huge turnoff. In my opinion, 90% of what we looked at is low quality furniture. I didn't see any dovetail joints on anything. Finishes look like printed pictures. Just our observation.

Anthony was very professional and helpful.

Had a great experience at Ashley’s today! Tom was very helpful and helped us buy our first couch.

Troy was personable and helpful!

We love Thomas. He's very professional and very knowledgeable. We look forward to seeing him again for more furniture.

We were in need of a new dining room table, and Ashley was on our list of stores to check out. We ended up buying here because we really liked one of the tables and the price was fair, especially since we caught it in sale! The salesperson was helpful and hooked us up with another discount on the shipping because we asked for it to seal the deal (remember, as the consumer you have the power, so make sure you ask for more discounts! 😉). We are very happy with our new table and the quality is great! We would shop here again. Now, for the couple of criticisms that I think need to be mentioned - First, the store is not set up not by department, but by room design, so if you want to look at tables for example, they're strewn about the whole building and not all conveniently located in one area. Second, my wife is disabled and there are no ADA ramps or elevators for her to access the store entrance (she had to get out of her wheelchair and get back in when the chair was placed on the sidewalk), nor the upper floors which in 2024 is inexcusable. Ashley definitely needs to address the requirements of their handicapped customers.

Thanks Troy did a great job

Tom was great in helping us out with getting our new sectional. Everyone at the store was welcoming and friendly.

Wonderful experience! Anthony is very knowledgeable, nice and chill. He was super helpful and got was able to help us get a new dresser for our room. We will definitely come back and shop for more things with Anthony.

Troy was very kind, friendly and personable! He was very eager to help us out with our needs.

Great experience. Very nice store with a lot of items. Anthony was very good: Fast, knowledgeable, pleasant. Will come again.

Great experience! Troy helped me find an incredibly cozy couch.

Anthony was a great help! Very courteous and got us a great deal!

Worked with Tom who was very helpful! I found my sofa online for less and Tom matched the online price! Easy and quick process! I have purchased most of my furniture from Ashley Furniture and have never had a problem!

Troy was amazingly helpful in helping us find the perfect couch for our space!

While the sofas are beautiful, the hassle I went through to receive them wasn’t worth it. When ordering the sofas in store, it took the sales associate over an hour to get the order placed due to several issues on their end. The one sofa arrived with a huge rip on the back. Due to going with threshold delivery, Ashley said they technically didn’t need to replace the furniture because I have to accept it as is upon delivery with threshold delivery. This was never made clear when ordering and in fact, it was recommended to me to go with threshold delivery because there is very little assembly required with sofas. Ashley eventually agreed to exchange the damaged item. Both times I set up delivery the items arrived outside the 4 hour window. Due to the hassle and impact the delivery time had on my schedule, I asked to be reimbursed my delivery fee (especially because I asked if I could pick up the sofas myself at the store and I was told no). While Ashley issued a small refund, I had to go to the store to get the money put back on to my credit card. Everything was a hassle from start to finish with them.

Excellent customer service! Would highly recommend.

Thomas was very helpful and quick service

Anthony did a great job!

Anthony was fantastic, answered all our questions. Tamella was also great with processing payments! Everyone was helpful and polite!

Anthony was so helpful and informative. We had a great experience at Ashley Furniture!

Anthony was great and thorough with everything. Awesome experience!

Great customer service!

(Translated by Google) The staff are very professional and friendly. Thanks to Troy and Jackie for all their help. I recommend them 100%. (Original) El personal son muy profesionales y amables. Gracias a Troy y Jackie por toda su ayuda. Los recomiendo al100%.

Anthony Mills and Eridania, These two sales person are the best assets for Ashley Furniture. They were so much knowledgeable, well courteous. We really enjoyed shoping our Master bedroom and mattress furniture. All the best...and We shootout for both of them..." Assets to the Ashely Furniture "😊💐

Excellent helpful staff. Anthony was great with details and info. Looking forward to delivery!

Excellent customer service. Anthony was very helpful and he explained how the furniture protection plan works and we were able to feel comfortable with our purchase.

Great service. Anthony was very patient and helpful

We came here needing furniture for our new home. Caroline greeted us and assisted us with everything we needed. She didn’t pressure us into anything and allowed us to look through the store without making us feel uncomfortable. She was SUPER sweet and explained everything in detail with purchasing. She also was able to get us some pretty great deals! I usually want sales people to leave me alone, but we loved working with Caroline and so glad she was our sales lady today!

We loved working with Troy. He showed us all the options for our needs and he was really really friendly!!

Cararolin was very helpful and explained everything very well. She gave us the best discount and worked with us. Very pleasant experience

Great visit today. Beautiful store with great selections for your home. Awesome consultant by the name of Anthony helped us. We received a great product for a great price.

Troy Isaacs was extremely helpful when when my mother and I visited. He gave us many ideas. We'll be back!

(Translated by Google) We went to the Whitehall store and received excellent service from the salesperson Carolin de la Cruz. I definitely recommend going to this place. We are very pleased with the purchase. (Original) Fuimos a la tienda de whitehall y recibimos un excelente servicio de parte de la vendedora Carolin de la Cruz. definitivamente recomiendo ir a este lugar. nos sentimos muy complacidos con la compra.

Carlos was very welcoming and knowledgeable in our search for a bedroom set.

Carlos was great and so kind as we shopped!

Troy was very thorough and friendly. Professional

Gavin was super helpful and informative! He helped find the best price for us!

Antony mills was a great service giid person

Worked with Thomas … great customer service all around .

Carlos and Anthony were great!!!!!

Had great help from Anthony in store!

Recently my boyfriend and I had a very good experience when purchasing furnitures here. Our sales representative Anthony was very attentive and helpful. He took time to understand our needs and preferences. He ensured all our questions were answered and went above and beyond to secure best deal. Other staff here were all really friendly and patient from the moment I walked in.

Very nice and attentive. Anthony was very helpful

I NEED SOMEONE TO CALL US BACK! We have been trying to get our issue resolved for MONTHS now. No one will answer the phone or our emails. Our couch did not come with zippers on some of the cushions and now have popped open. There is no way to close them because there's no zipper. This is a manufacturer's issue we need resolved before our warranty is over. If you order a couch from here, be sure to check all your zippers!!!! - Nikki Hoffman

Thomas, Excellent service.

Very knowledgeable, helpful and personable workers here. Truly wonderful shopping experience.

Thomas was so helpful in finding the best furniture to setup my first ever apartment. He was super easy to talk to and relatable :)

Tom waters was very nice and helpful

Anthony its his 3rd day was amazing very informative and a pleasure to walk the showroom .

Anthony was awesome on his third day he very nice with lots of patience and very helpful thank you for having him on the team

Everyone at the store was super friendly especially Troy who helped me find the perfect sofa for my new home. He was super nice and helpful and answered all my questions. He made my experience at Ashley furniture extra fun and enjoyable.

Disappointed with Missing Parts and Lack of Customer Service Ordered a 5-piece sectional on May 24th. Chaise lounge arrived missing parts. Despite multiple attempts to contact customer service, a resolution came slowly about 5 weeks later. Incomplete furniture caused significant inconvenience in the meantime. I love the couch itself, but likely wouldn't order furniture from Ashley's again due to customer service.

Very friendly staff. Not pushy at all allowed me to brows at my leisure then when i was ready they provided me with all the information i needed and got me rang up/checked out quickly.

Troy Isaacs in Whitehall pa store was a great sales man, had a good sense of humor and willing to help anyway possible

Was ok they didn't have bunk beds

Carolin is great person and good communication with us

"I had a great experience finding a new couch to improve the living room. The sales agent, Carlos, was very helpful in deciding the best option and provided wonderful insights for making the final decision and getting what we needed. I truly recommend it.

Carolin was the most professional and helpful salesperson I’ve ever dealt with during and retail experience.

Easy customer service. Troy was great

Joel was great.Purchased Dining room table and chairs and Joel was a great salesman.Very friendly and knowledgeable.Mary Hurtt is my sister and disabled.She was treated very respectful due to being on oxygen..We will continue business there.Thank you Joel

Troy was amazing. He answered all our questions and was very helpful. We had a great experience at Ashley.

Had a great experience at Ashley Furniture in Whitehall, PA. Our salesperson, Carlos Labay, was exceptional and helped us find a perfect recliner. He was personable, knowledgable and courteous. We highly recommend this store and Carlos to meet your furniture needs if you’re looking for quality furniture and friendly and helpful staff.

Troy’s the best he hooked us up

Troy was very helpful and kind.

Caroline and team were very helpful & prompt.

Walked it and got help right away. Brought me right to what I was looking for and was very helpful and knowledgeable. Got everything we were looking for fast and quick and answered all my questions I had. Great experience. Definitely going to come back for my next purchase.

(Translated by Google) I love this store, the employees are very friendly and accommodating. Troy was very patient with me and Jackie too. Delighted 🤩 (Original) Me encanta esta tienda, los empleados son muy amables y complacientes. Troy fue muy paciente conmigo y Jackie también. Encantada 🤩

Troy was amazing to work with! It was a very pleasant experience all around. We will definitely shop here again.

As soon as I entered the store, my sales rep Makiba Aaron greeted me and after a few minutes of telling her what I was looking for she helped pick everything out in under 20 minutes and I was good to go! Definitely recommend this homestore for all your furniture needs.

Troy at the Whitehall store was soo helpful!

Makiba was wonderful!

Troy was amazing! He showed us around the store and was very helpful and provided a lot of knowledge to each item! We will for sure be coming back and working with Troy! The store was in great condition and had a variety of options for all tastes.

Gavin was very professional and courteous. 5 stars

Troy is the best! I shopped around and came back. I had the best experience all the way through.

Troy was a great help to find my furnitures. He is very professional and great sales man.

Troy was awesome!

A smooth buy with the help of Ms. Makiba Aaron.

Makiba Aaron was very friendly, knowledgeable and patient.

Troy did an amazing job helping us chose the perfect couch! Showed us different options of couches and we eventually found it, on top of that helped us get amazing deal! Both times we went in he helped and showed great customer service. Definitely a 10/10 experience!

Horrible horrible Truck broke down in front of our house, love seat was ripped, sofa broken , we currently have no furniture in our living room, getting the run around, no answers , Gladys no help after our purchase, you get sent to customer service, who cannot help you Just horrible

Today I came in to see Troy and I was looking at recliners. He was very helpful and gave me a good deal. I rate him a five. He is very kind and considerate and good customer service. Thank you. I also want to say thank you for the refund.

Worked with Troy and got a great deal on a few things. Troy was friendly and we are glad to have worked with him.

Troy was very helpful with our purchase, he got us a great deal

Troy was a great sales rep and very helpful...was able to help us find the night stand we wanted

(Translated by Google) Carolin very kind, excellent treatment (Original) Carolin muy amable trato excelente

Carolin de la Cruz

Troy was extremely helpful and everyone was very friendly. Highly recommended

Troy was our salesman and he was excellent and very knowledgeable. I recommend him!!

I was in Whitehall store, Troy was very helpful and knowledgeable. Jackie was very nice to us as well, overall great experience.

I will never shop at this store again. We have been waiting since before last Thanksgiving for a check for $115. that they owe us . We have called more times than I can count. They keep promising but never coming through. Next step is taking them to small claims court to get what they owe us. Because obviously they have no intention on making good on their written document.

Troy was a wonderful help, excellent service!!!

Troy was very helpful and friendly when we purchased our couches for our new home!

Troy was the man!!

We are repeat customers at the Whitehall, PA location. Just wanted to look and get ideas, but Carolin was so persuasive and thorough; she really listened to our needs and design aesthetic and worked hard to make everything affordable. We could not have had a better experience. Thank you, Carolin!

Troy was very nice and very helpful!

Antony he did an amazing job on helping us to get what we needed

Mr Isaac was patient with me. A good listener, helped me get what I need. Aggressive but not to pushy.

Troy was wonderful! He did a wonderful job showing us living room and office furniture! Very patient, accommodating, and cracked some jokes! Thank you Troy!

Purchased a couch and loveseat, having mechanical issues with the loveseat for over two months. Second time a repair man is coming, called customer service and they refuse to replace the item or at least give us store credit to pick out something better more or less I'm stuck with a brand new broken couch.

Good prices, good options, nice sales guy. Overall, good experience

Troy was great and very helpful! We can’t wait for our new couch.

Troy was super helpful and no pressure!!

Alma was so nice and helped us out

Troy helped us pick out over 6 different bed sets! He’s super nice, funny, helpful, and hope to have him again!!

Dave berg was very helpful. Wait til we got all taking care. And thanks very nice helping .

Troy was very helpful, polite, and understood what we were looking for.

Troy was extremely patient and helpful assisting me on the show room floor!

Carolin Cruz was very wonderful to work with in the process of purchasing our couch. She was efficient and honest with us which we appreciated!

Worked well with Troy!

(Translated by Google) Excellent work, very kind and gave us all the time necessary to understand everything step by step, I thank you for being so kind Alma Nolasco (Original) Excelente trabajo muy amable y nos dio todo el tiempo necesario para entender todo paso por paso le doy las gracias por ser tan amable Alma Nolasco

Troy was very kind and patient while searching for my new furniture.

Great experience! Dave was super helpful and extremely knowledgeable. We can’t wait to receive our couch/ loveseat set!

Kimberly provided knowledgeable AND helpful service. She did some homework while we were looking and found us a unique match for a sofa we loved. Highly recommend her service and the quality products!

sales associates completely ignored us for over 30 minutes as we browsed the store, one of the associates named Kimberly looked us over 10 times and never acknowledged us and disregarded us. Completely rude, I get it that we look young however we are 25 years old and we deserve respect and possibly a hello when someone walks into a store. We have bought over thousands of dollars at ashley’s furniture. I had to walk up to the desk to talk to someone else to get attention to actually purchase something.

Carolin was wonderful. She made my husband and I feel so comfortable and welcomed. We were so happy with the selections we made!

I went to the Whitehall store and Troy Isaacs offered his help and he was wonderful to work with. He helped me find my master bedroom dressers. He is Very pleasant and knowledgable to work with. I appreciate your help Troy and look forward to coming back when I need other furniture!

Excellent customer service. Alma Nolasco went above and beyond . We had a great experience with her!

My wife and I went to Ashley Furniture in Whitehall to purchase a dining room set. We were greeted at the door by Troy. He was very helpful and kind while we completed our walkthrough of the store. We finalized a purchase on the perfect dining room set for our home. Thank you Troy for a wonderful experience. God Bless!

(Translated by Google) Carolin de la Cruz treated me very well (Original) Carolin de la Cruz me antendio muy bien

Troy Isaac’sprovided is with professional and knowledgeable service.

Look for Carolin De la Cruz, she was amazing! She cared about us and what we need rather than up selling stuff we do not want. Thanks Carolin!

Carolyn was thorough, knowledgeable, and so friendly!! She really helped ensure all pieces were correct, staying with us until the transaction was complete. Wonderful and will be back!!

Alma was efficient and easy to work with! Thank you!

Troy was amazing and funny and the price was very reasonable for what we needed. We are furnishing a new home and needed a lot of stuff

Troy was exceptionally helpful with making our purchase seemless and easy. We made a few visits to the store in order to make a decision and Troy was patient and helpful each time. Thank you for your help Troy. Your the man!!!

Carolin was awesome in helping us pick out our furniture and giving us ideas and suggestions. Great experience

Troy was great 👍 funny helpful and very nice!!

Alma was very pleasant and professional. Made my experience shopping at Ashley’s memorable.

Dave was such a pleasure working with and getting me my first couch!

Alma was very friendly and helped us find the coffee table we were looking for. Will definitely be coming back

(Translated by Google) Excellent service and helped me make my purchase Alma Nolasco (Original) Excelente la atención y me ayudó para optener mi compra Alma Nolasco

Dave Berg spent a lot of time with us on 2 separate trips to the store as we were searching for a new bed.He was very respectful of our financial concerns and was able to show us several great options.He listened to us and was extremely helpful.We really appreciate his great service!

Carolin was very helpful. She answered all questions and went above and beyond to make sure we were satisfied with the purchase. Thank you, we will definitely be back.

Excellent service. Answered all questions when I had them. Showed us items we were looking for/pointed us in the direction of what we were looking for and left us to make our decisions which was perfect. Circled back to us in good intervals.

My sales associate at Ashley in Whitehall today was Troy! Hes truly amazing. Go see him he goes above and beyond to meet the needs of his customers! Thanks Troy!

Troy is a rock star! Gracious, classy,knowledgeable!

Awesome experience. Troy was very helpful! Will be coming back.

Troy was very helpful and worked a great deal for us!

Caroline D. was awesome. She was patient and allowed us to make our decision but was quick to discuss color options and patterns. Her sense of detail and humor were much appreciated. I’d highly recommend Caroline D. when choosing your next furniture purchase at Ashley.

Alma Rocks! Thanks for a great experience:)

Was very pleased walking in since we were greeted by Troy! We were planning on going couch shopping around the Lehigh Valley but was met with our forever couch! Thank you Troy for all the tips and facts that were given to us! Will sure be out to look for you every time we walk in.

Troy was great! He answered Al of my questions, and was very helpful!

Thank You Troy

Troy is awesome! See Troy for all your furniture needs!

Troy is the man, made the experience fun, 10 out of 10 recommend

Troy was extremely helpful and nice. He explained every discount and policy to us very simply. They had a very affordable selection too.

Troy was super helpful during our visit. We would recommend partnering him for your furniture needs!

Had a great experience at this location! Troy was attentive and helpful. Would definitely return!!

Go see Kim and the team! They'll take good care of you!

Great service 9/10 recommend got everything I needed for a low low price definitely worth it!!!!

Alma Nolasco she so nice and she help me too much ,excellent service the best in the store

Very friendly and nice , she got the best deals for my girl since i was out working and got to the place really late !! Best Service @AlmaNolasco

ALMA Nolasco,very kind excellent service ,thank You por su service.

I had the most amazing experience with Troy and Jackie!!! Troy patiently helped me choose between 4 sofas and many stools and Jackie broke down the financing and extended a discount to me. I will DEFINITELY be back and refer my friends and family to Ashley Furniture!!! Thank you both!🙏💗

I needed an accent chair to match my floor, Alma was very helpful, found what we were looking for, great selectio, great price!

Carolin De La Cruz was amazing! She was patient & detailed with my order today . Thank you !

We worked with Troy to purchase our bedroom furniture set. He kept us laughing and made the experience enjoyable and painless. Will come back in the future!

Troy was excellent— made the process fun!

Troy, the salesman was very helpful in showing me products that were going to fit what I was looking for. He also was able to answer any questions I had as well as discuss the pricing options for the Black Griday sales event. When the time came the Store manager Jackie got involved in finalizing a deal based on my wife coming back with me over the next couple of days to affirm the choices that were made.

Troy was great! Thanks again!

Troy was so helpful. I got what I need with good prices and 0 interest financing

Quick fast, ask for Troy!

Troy made our experience phenomenal. He was honest, caring, and extremely helpful. If more companies hired people even remotely similar to him, shopping would be a much easier experience. I highly recommend asking for Troy when shopping at Ashley's.

Troy gime me a tour a special offer and great treat, the store have a beautiful items

The employees are great as is store management. The higher ups are so extremely disconnected from reality. If you go in to buy a chair they are now REQUIRED to give you an unwanted “rest” test. I feel terrible for employees, but the owners just do not care about the employees nor the customers experience if they have to get a manager involved if you do not want a new mattress. They always lose top talent because ownership is quite ignorant.

Troy was very kind, helpful and informative. Got a great price

It was amazing all the staff were amazing Dave helped and Jackie helped us check out

Dave was awesome and down to earth! Jackie was cool! The whole staff was honest and wholehearted!

Troy was a wonderful help and helped us get a great offer

Just bought a powered sectional AFTER Troy walked us through the store , upstairs and downstairs, around the store 3 times because my wife is very picky and he walked us around with a smile the whole time. He was fantastic because if he thought we drove him crazy, he hid it very well. Kim came into our conversation about 3/4 of the way into our walk arounds and between her and Troy, they found exactly 💯 what we really wanted, when we weren't even sure what we wanted. Very nice staff and very helpful.

Our sales associate was fantastic.

We had a wonderful time picking out furniture with Troy. He was funny which made the whole experience fun! Thanks Troy!

Dave was informative and very helpful! Excellent experience!

Alma nolasco was very helpful!

I would definitely go back to Ashley Furniture. From the moment we walked in, the staff was welcoming and helpful. Troy approached us. We told him what we were looking for and he concentrated on our need. He was professional yet made us feel very comfortable. We did make a purchase and it was smooth until completion. Thank you Troy! Thank you Ashley staff!

Excellent service I had an amazing experience

Troy and Jackie were very helpful.

Massive selection! Dave (salesperson) was super easy and not pushy at all. Prices were very reasonable with great financing options.

Kim was great! Very helpful and fast service!

Troy at the White Hall store was very friendly and informed us of all the deals they were having. He was able to answer all of our questions and got us a great deal on our dinning. Room set.

(Translated by Google) Mrs. Alma Nolasco was my salesperson today, she explained everything to me and provided spectacular treatment. Thank you, I left very satisfied. (Original) La Sra Alma Nolasco fue mi vendedora en el día de hoy me explicó todo y un trato expectacular. Gracias salí muy satisfecha

Worst buying experience ever. The warranty they peddle to customers is garbage and the company nor Ashley uphold their word. Will never recommend this place.

Awesome service.. great sales person Alma Nolasco…

Alma did an excellent job of helping me choose 2 sets and all the extras I wanted to accent my new furniture. And she made sure I stayed in budget. She’s respectful, friendly, & very helpful. Look for Alma when you come to Ashley Furniture!!!

Dave was excellent! We are very happy with the our couch and he was very helpful!

It's really bad experience I bought twin bed in middle of August when they delivered it was missing parts so I told them to take it back then I want to store in the same day and they said we will get you the right bed and in that day I bought 2 more sofa and they promised me the bed and the sofa will be delivered on the first week of September I needed the bed in August for my kids now we in middle of September nothing showed up so I decided to call and cancel the bed and mattress since I need the bed asap they told me if I want to cancel I have to lose 30% of the purchase price for stocking fee like it was my fault was delivered bed missing parts unprofessional customer service bad management their manager so rude I will never go there again I don't recommend Ashley for anything.

Kimberley was awesome..really appreciate your with my sofa.

I purchased a couch through Ashley's based on the customer reviews. Needless to say I am very disappointed with my decision as this as been a complete nightmare working with the Ashely's team. I have been waiting weeks for them to come and pick up a couch that was just left at my home after it did not fit up my stairs. The delivery team damaged the couch (under warranty), and did not speak any English making it impossible to communicate with them. After many failed attempts to communicate they became frustrated and aggressive making me feel extremely uncomfortable. The day the couches were delivered I spoke with the sales manager Greg who made me feel confident that Ashely's would come and pick up the couch that was too large and place the order of my new item and have it delivered. Since that call the Ashley's CS team has made me feel anything BUT confident. I call multiple times weekly looking for updates and receive no action plan. I am very disappointed in my experience. Save yourself some time/peace and shop somewhere else.

Alma is has been very helpful and courteous during our visit to store. She's knowledgeable and knows her stuff. Thank you Alma for all your help in purchasing of furniture.

Alma helped us purchase our first brand new couch. Thanks for all your help we appreciate you!

Do not waste your time with any Insurance policy for your overpriced furniture. the second it breaks, they will try anything and everything they can to get out of it just like any other Insurance Company. Lost another customer today

Recommend team is very passionate and will to help. Just needs more curb appeal hard to find if your not carful

Alma was so kind and helpful with us today with buying our couch set for our first home. Thank you Alma!!

Dave, was our salesman, he was very knowledgeable, kind and very helpful. I love the fact the the sales people DON'T hover over you when you walk in the door. Dave, thank you very much.

Dave at Ashley furniture in Whitehall PA did an awesome job with being attentive, knowledgeable and efficient. We were very happy with his help in selecting our new kitchen/dining set as well as the awesome sale over Memorial Day weekend. We also opted to purchase delivery and set up as well as the 5-year protection plan which was a no-brainer for the price.

Lesean helped us find exactly what we were looking for

Lesean was very helpful and kind

Kimberly was so knowledgeable and kind. Definitely will purchase again!!

Update: the couch did indeed not fit in our townhouse after we explained the dims we needed to get this up the stairs. Measurements are important! We were not able to get the long sofa portion of our sectional into our living room, it says it's 92" where it's actually 93" and some change. We called Ashleys and requested the opposite side chaise dropped off since it's smaller than the sofa and have the sofa picked up. At first we were told we'd have to pay $300 for a delivery and pick up fee, which is insane since we are requesting a smaller piece of furniture delivered. Greg the manager is working with us to get us the chaise dropped off and the sofa picked up with the fees waived. We are thankful that Ashley's has reasonable managers like Greg who can see why paying $300 for a smaller piece of furniture would upset a customer. I was ready to send the whole couch back and ask for a refund, but Greg really made me feel valued and heard. Thank you Greg for your outstanding customer service! I hope to not have to leave another review because the fees did not get waived, but I will keep Yelp posted on Ashley's value in their customer's satisfaction with their service and products.

LeSean did an excellent job helping me find everything I needed!

Lesean was super helpful, took us around the store to show us sofas, and made sure we got an amazing price. P.S. We were really surprised at the nice selection Ashley Furniture has, I would def recommend!

LeSean was excellent! He made our time choosing the right furniture seamless and answered all of our questions. Thank you!

If i could leave a negative review i would. Don't waste your money and time buying from this store. The furniture may look somewhat nice but it will not last, you might as well go to walmart and buy yourself furniture from there. There return policy is trash, we bought a couch from here and it looked amazing in store it arrived in two weeks but it was the completely different color and just not what we expected we were really disappointed and called them to let them know what happened no one answered cause they closed so we went to the store the next day and asked them to return it cause we were truly disappointed and they said that we had to call them the same day it was delivered and they won't pay us our shipping fee back and that we had to pay an extra $150 for pick up and %30 of the price of the couch, talk about a spam we will not be returning the couch but instead be selling it on facebook market place which we will make a better profit back since these thief's don't want to give us our money back but instead steal more we're gonna make sure this story gets out to the public to help eachother out and prevent you guys from making the same mistake as we did .

Dave is amazing and very very helpful. He is 10 on 10.

LeSeam was wonderful. Easy to work with not at all pushy. Great inventory and just an overall good experience. Ended up purchasing dining set.

A woman named Gladys helped us! we'll definitely be returning! the shopping experience here was so much better than R and F.

Purchased a couch for a new apartment. LeSean was a great help and made the whole process easy. Thank you so much!

Lesean made coming in and purchasing a couch at Ashley Furniture so easy! He was extremely knowledgeable about pricing, colors, discounts, and delivery to our new place. He was so kind and helpful during this process we came back the same day to buy our new couch. Thank you, Lesean!

Lesean is an excellent sales person. He puts no pressure on customers, friendly and very patient. I'd highly recommend him.

Mike was really great. We showed up about an hour before they closed and we were not rushed at all. They allowed us to take our time and pick what we want.

Michael was very attentive and was able to answer all of our questions. He found a wonderful way to get us what worked best for us at that time. As a first time furniture buyer I would recommend Michael to everyone.

Excelent attention and very educate. Thank you Mike!!!

Poor customer service

We weren't able to find what we wanted but the salesperson was kind enough to recommend a competitor to check which was cool of her.

(Translated by Google) Miguel excellent (Original) Miguel exelent

Kimberly was extremely sweet and helpful with getting us our dream couch!!! :)

Kim was really great and was helpful with helping us buy our new couch. Highly recommend Kim to assist you when looking for new furniture

Lesean was kind person. But He actually lie about what he said to me then when I’m in store he made it seem he was talking to the manager to change The offer he gave me and lie to me. Very unprofessional

Kim was amazing!! Helped us pick out the perfect couch combo. Definitely ask for Kim!

Kim is amazing! She walked around the store and found the perfect combination we were looking for. She was incredibly patient and helpful. Will be working with her in the future for any additional purchases. Ask for Kim!

LESSEAN. Is absolutely amazing he was very helpful and patient highly recommend him

Kim was a huge help. Would highly recommend!

Kim was so helpful!

LeSean was very professional and helpful helped us pick out the perfect couch for our home. Highly recommended.

LeSean is one of the best in the business, he helped us find exactly what we were looking for, highly recommend!

Gladys was wonderful. Showed me around, answered all my questions, no pressure to buy. Great furniture selection. Found exactly what I wanted. I bought on the spot. Quick, easy, friendly service! Can’t wait for delivery! Thank you!

Great customer service from Alma! Very Helpful!

Mike did a great job. Professional and understanding of our vision and budget.

Mike, my design consultant was amazing! He was knowledgeable and knew exactly what I was looking for. I finally found the perfect sectional after months of looking!! Thanks Mike!!!

Both the sales associate and store manager were extremely condecending and rude. They refused to give us a copy of their itemized quote, accused my wife and I of lying about a different store's offer, and insinuated that we were somehow acting immorally because we were trying to compare prices. The manager then said that he was perfectly fine with us taking our business elsewhere. I did take my business elsewhere, and I will continue to do so moving forward. I am a long time customer, having spent thousands of dollars at this store over the course of two decades, but I will not subject myself, my family, or my friends to being treated in such a manner.I highly reccomend that you shop elsewhere! I will NEVER go back.

Very nice. Salesperson Carmen. Very patient. Did not rush us into buying anything

Carmen was amazing and so helpful. I would give more than 5 stars if I could

Had a great experience finding and purchasing a sectional today. Lots of choices and the experience was made easy with the help of our knowledgeable consultant, Alma Nolasco.

Alma great service

Alma Nolasco was very helpful

(Translated by Google) Alma Nolasco very good service and very attentive. (Original) Alma Nolasco muy buen servicio y muy atenta.

Michael was very knowledgeable and helpful with my shopping trip.

Mike was an excellent representative of ashley furniture. Would highly recommend him due to his professionalism and demeanor.

I dealt with Alberto today in Whitehall. He was very helpful in helping me find box springs and very pleasant!

Alma Nolasco was amazing. She let us browse and look around and then when we needed her we went to find her and that means a lot to us. She was very professional, very polite and the best consultant we have ever dealt with. I will recommend everyone i know to go here and ask her for her:)!!

Mike sold my mom and I some couches and end tables. He did a great job showing us around and listened to all we had to say. He showed us pieces that match our interests. He was not pushy and allowed us to express our opinions on each furniture piece.

I had the pleasure of meeting Michael when I arrived here on the 8th of this month with my son. He took the time to even speak with my husband on FaceTime to fit the needs of what we were looking for. He helped us to make a GREAT selection for a GREAT price! My husband and I took GREAT notice to his salesman ship as well as a very wonderful personality. I would absolutely recommend Michael to my close family and friends. I’ve never purchased here and I look forward to a future purchase with him. GREAT Job!!

Mike did a good job assisting me to choose a good sectional sofa

Beautiful showroom with a knowable staff. Michael was a great and was able to help me find the perfect couch.

Marco did a great job, we had a great experience

Carmen was amazing!! Great showroom and product knowledgeable! Can’t wait for our black beauty rest bed with adjustable frame!

Lesean was awesome. Took his time with us and let us look around by ourselves instead of being on top of us like most sales people. Great job

Alma Nolasco did a fantastic job, she was courteous and was very accommodating to my husband who is a picky shopper!!!! Definitely will come back again and hope to have her help us

Very nice customer service Troy was very helpful and kind and the manager was so helpful come to Ashley furniture you will love it!!

we had a great experience at Ashley in Whitehall pa. Carmen helped us find the perfect bed and Alma helped us pick out the best mattress. The prices of both were very reasonable as well. Will definitely come back if we need other furniture in the future.

Thank you to Alma for helping my daughter and I get her furniture. Great customer service.

Alma was really helpful in ordering our furniture, thank you for the help ! Very excited

Kim was amazing. My second time working and purchasing with Ashley directly with her and definitely won't be the last!

The costumer support was really great! Lesean is such a good person, he helped us a lot!

We had a wonderful experience! Kim was fantastic and helped so much. We can’t wait for everything

Kim was amazing so friendly and helpful!! Guided my wife and I on our buying adventures!

Lesean, was very helpful and assisted in our choice by pointing out options. Well done young man.

Mike was amazing!

Me. Mike was very excellent at customer service which led to our purchase of a beautiful wife set

Lesean is the greatest man to ever walk into Ashley furniture

Kim was awesome

Kim was phenomenal at helping us find the perfect dining room set.

Great experience and service from Alberto.

Space was clean and well laid out. Our sales rep, Kim, was incredible and super knowledgeable. Would recommend her to anyone and will definitely shop there again.

Kim did an amazing job!!! I loved how she gave us some space but wasn’t so far away. We didn’t feel pressured at all. She was nice, helpful and honest. She is truly the best and cannot wait for our couch to come in.

Very helpful, polite and professional. Offered us best price locally

Kim I had the best experience!! Thank you for all of your help!!! You are awesome!!!

Selection and prices are competitive .

Mike was great today he help me alot

Michael was the best

David berg and eridania was great. When you get there ask for David he will help you out.

Mike was very patient a great help!

MICHEAL CUSTOMER SERVICE WAS EXCELLENT. ASHLEY HAS GREAT SALES 5 STARS I HIGHLY RECOMMEND ✨️

Thank you for all your help today, Kimberly! Happy with the information you provided. Very friendly and knowledgeable. Made the experience shopping for furniture a pleasant one.

We have a great time at Ashley. Specially with Alberto he was patient and open to support us with all the questions we had.

Alberto was very helpful and helped me find the things I needed for the price I wanted!

Gladys was very helpful and professional. I was able to find everything I needed on my first visit to store.

Kim was a fantastic help while I was picking out a new sofa for my place. She was courteous and was able to show me various options.

Alberto helped us out 20 minutes before closing!

I had my first Ashley experience yesterday we came in bought a BEAUTIFUL couch ! Everyone was so friendly and knowledgeable, we brought 2 of our babies that are under 2 years old and everyone was so sweet towards them , we had such a great experience with them we actually came Back today ! Today we bought a whole Bedroom set ! Both days we were asssisted by Gladys & she’s AMAZING ! Very helpful & so down to earth you can tell her your budget and what you like and she is great at picking things perfect for you & your family ! So make sure y’all ask for her when you go! :) also this is the Ashley In Whitehall PA ❤️

Carmen was fantastic. Very patient and informative. Would definitely come back again.

The customer service was excellent. Mike is a great person to work with

Mike was the best!

Mike was the best ever. Awesome!!!!!

Mike is the man! Excellent service & extremely happy with the purchase.

Really helpful with all my questions and patience

Went in looking for a sectional. Spoke with Alberto who was very helpful and professional.

Alberto was very pleasant and extremely helpful. He answered all our questions and maintained a professional attitude. He deserves a 5 Star rating!

Alberto was fantastic

Alma N was very polite. Very helpful with the process.

Everyone so friendly and helpful, Michael was great and very helpful. Great experience, highly recommended!

Mike was good

Great service! Mike was very good and really helped me make my purchase!

Great experience! Friendly staff that help with everything you need. Michael was a great help to getting us to what we were looking for.

Mike was very good at showing us around and did an amazing job at explaining

Kim was amazing made us feel comfortable with our purchase, and got us a base for a bed to help my back pain. Thank you Kim !!!

Thanks for the great service Kim!

Alma was amazing!

(Translated by Google) Carmen is very good, she helped me with everything and was kind. I would definitely return because of her kindness (Original) Carmen es muy buena me ayudo en todo y fue amable. Volvería definitivamente por la amabilidad de ella

Bought an Ashley sofa and luv seat and looked good but no 3.5 years and a seat pillow of sofa has wear hole in it an it just holds my feet not my butt ! I can’t believe it wore that bad already

Kim K. was amazingly patient and helpful with our transaction!

Gladys is great sales person 👍 we are so happy

My wife April and I purchased some very nice furniture and LeSean was very helpful and polite and I recommend him very highly. THANK YOU

(Translated by Google) Carmen is the Design consultant, she is very kind, we find everything you are looking for, we are the best service I have received (Original) Carmen es la Design consultant , es muy amable ,encontramos todo lo que buscá vamos el mejor servicio que he recibido

I have to thanks Carmen and Alma for the wonderful experience my wife and I had when we bought our bed.

Outstanding customer services from Carmen and Alma Nolasco they speak Spanish if you need it ❤️

Carmen Allowed me to look w/o bugging me until I was ready.

Kim has been a gem to work with .. she has helped us tremendously with our selection of furniture. She has a great personality and I would recommend her to anyone !!!

Mike did real good today

Exceptional customer service. Sales Rep Dave Berg was awesome.

I was at the store today and Alma was there to help me,she was very attentive. Will come again.

Mike was great

Lesean and Kim helped me look at all of my financing options and shipping times to help me determine what the best deal would be. They ultimately saved me about $1,000 by going with a different in stock option that could be shipped to me right away!

Very enjoyable buying at Ashley. Not pressured to buy. Lowest price, honest. Kim was amicable and knowledgeable :)

(Translated by Google) He was friendly and helpful and they treated me very well thanks to alma nolasco who took care of me and thanks (Original) Fue amable y servicial y me trataron muy bien gracias a alma nolasco que me atendió y gracias

Michael was great today

Kim was fantastic !

They are so irresponsible that is a shame 😔 I paid a lot for bedrooms set paid the guaranty only got it for 6 months and they not good

Kim in sales and Greg the GM are awesome people! Really worked with us to make sure we got what we wanted!

Carmen is the best, ask for her, she will help

Great experience. Mike was extremely helpful.

Alma Nolasco was a pleasure to work with. She was very professional and helped us pick out the best furniture for our home.

Alma Nolasco was absolutely amazing! Her service was very quick and professional.

(Translated by Google) Very good attention I recommend it (Original) Muy buena atencion lo recomiendo

Gladys at the Whitehall Ashley’s was awesome helping us get our furniture order and walking the showroom to find a matching chair for our new living room. She was not pushy and took all of our concerns into account, making the purchase process seamless.

Michael was excellent. Super nice

so upset after four tables that were damaged. I still have the chairs.Manager there Greg said I'm stuck with them.If I bring them back to store I could face dumping charges. Two months later chairs are still here.Asked for refund .Said only for table .What am I going to do with 8 counter height chairs with no table to match. this has been going on since 2/15/23. tomorrow is another 4 days. then I file with BBB .

Mike is amazing he make all the experience with buying furniture so easy amazing customer services

Walked in today and was greeted by Michael. He was very understanding and was interested in what I really wanted. He was not a pushy sales person. He made my buying experience an extremely pleasant. I appreciate all of Michael's assistance today. I walked out with dining room set and sofa set. Thanks Michael.

Garbage company! Decided to splurge on a high quality kitchen table, picked one out and waited for delivery. Table came and was damaged, so were some chairs so we sent them back. A week later another table. This too was damaged . Then a third table came and you guessed it. Damaged. Today the FORTH table came and was HEAVILY damaged. Told them to refund our money then they informed us we have to keep the chairs since they were in our house over 72 hours., and they cost almost half of what the table cost. They could care less. So I'm out alot of money, with chairs I can't use. If you buy anything from Ashley furniture your CRAZY. We filing a report with the better business bureau, just please learn from our experience. BTW Google will not allow zero stars, its what they deserve

I have been going to another furniture store for years because of their friendly staff and fair prices, but after going here I’m now an Ashley Furniture Fan. LeSean helped my family and I pick out a dining set and living room set for our first home. Not only was he professional and kind but he truly was looking out for our best interest. Alma, another staff member assisted us and she was also pleasant and professional. Prices were fair and quality is exceptional! We left the store proud of our purchases and happy for the next chapter in our lives and Ashley furniture was part of it. Thank you LeSean!

Kim was fantastic!

Kim was excellent. Very knowledgeable She was vey friendly and respect

Michael was great today

Kimberly was wonderful! She took her time helping me find the perfect couch. She was very knowledgeable and answered all of my questions.

Salesperson was professional. Spoke with him on the phone first before arriving at store. We discussed bedroom furniture that I was looking at and prices. When I arrived at store he had quote ready and was less then first quote over phone. ⭐️

Kim was awesome and a great help!

Kim was very nice and helpful.

Kim was awesome thanks!

Mike was awesome

Great furniture store and great prices Jose the sale associated that greeted me was very nice and very helpful and the and beny the manager offered me the best price in town. Thank you for that I will tell my community about it.

Kimberly was absolutely amazing and incredibly helpful and thorough with all of our questions and went above and beyond to make sure we had all options available. If you need furniture she’s the one to see!

Great furniture, great service.

Best furniture shopping experience ever! Adam was very knowledgeable and extremely helpful--not your typical salesman! Highly recommend asking for him when you shop at this store!

Adam was great! He greeted us when we walked in, but allowed us to browse on our own. When we had questions and were ready to purchase, he was very knowledgeable. Overall, great experience!

Dave was very helpful. Explained all the details.

Kimberly was very helpful and knowledge!

We came in knowing exactly what we wanted, and how much we were willing to put down and Alma Nolasco and her associates were able to make it all happen to us seamlessly. Thank you!

Kim K was great! She knew exactly when to help and when to just let me browse the inventory on my own. When it came to placing my order everything was very straight forward and simple. Very good experience!

Had a bad experience with this store. First off, they have these big "sales" in store but when you look at the online pricing it's actually cheaper there. They won't price match, they just say that their delivery is cheaper. That'd be fine but they use a 3rd party company to bring your furniture, and that company is awful. Showed up after 9p, 2 hours after the delivery window, without any heads up. They didn't put our furniture together properly either. The table we ordered was very wobbly and when I pointed it out to them they said they'd fix it before they left. 10 minutes later they said it was all good and left before I had a chance to check it. Upon inspection you could easily see the problem, delivery company was too lazy to actually fix it. Called the store to complain and was told to call guest services instead. Called there and I was told I'd get a call from the manager but never got a call back. Go somewhere else or order online, maybe the website uses a different delivery company.

If I could give zero stars I would. We were lied to upon our purchase and were told that we could remove the covers of our sofa to clean them, when arriving we were not able to remove them and the smell of the couch was unbearable. Later on, we find out that there are chemicals sprayed on it at the warehouse. Had to call 4 times in order to speak to a manager, who rudely helped us. Absolutely disgusted by this place .

Great service, Alma N. did a wonderful job helping us search for the perfect bedroom set!

Alma was great! Was willing to work out a fair deal for us.

See Alma at the Whitehall location! She is so sweet and patient, she assisted me with finding the perfect living room furniture set. Ask for her directly, she will no doubt steer you in the right direction.

Alma was very helpful through the entire buying process.

Alma Nolasco She is the best A Good Service!!!

Good customer service, thanks Alma

Alma was excellent!!!!!!

(Translated by Google) Alma Nolasco treated me and my family with great kindness (Original) Alma Nolasco me atendió ami y a mi familia con mucha amabilidad

I really loved the service that Alma Nolasco provided me with. She explained everything in detail and she was very professional. Excellent service. I would recommend her to anybody

Alma has amazing customer service!

Alma was amazing great service.

My experience here was amazing my sales person Alma was everything I expected and more very knowledgeable women and I was thankful for her help

Very satisfied from the service. I bought two sofas and my customer assistant Alma Nolasco was very nice and helpful.

Had an amazing experience! Kimberly helped resolve an issue we had with another store and helped us find a sectional we loved and got us in and out of the store within 30 minutes! Will defiantly continue coming here for any furniture needs!!!

Just left Ashley store we were helped by the best sales associate Alma! She was very attentive, informative and pleasant. Will definitely be returning to this location to be serviced by her!

Great service by this two ladies ... Can't wait to get my new furniture... Thanks Alma Nolasco and manager Eridania Santos...

Very poor management. Every thing you like on floor is not in stock. Finally I liked a sofa set which was supposed to be delivered and they rescheduled delivery without even contacting me and didn’t even bother letting me know that delivery was rescheduled. Came back asking for it and they had no answers . Canceled my order and it’s been 2weeks still didn’t get my money back

Alma Nolasco and Anaiyah was so amazing and got me exactly what I needed! Will definitely ask for them!

Jay Merced was great!!!🤗

ALMA was fantastic! Thanks for your assistance!

Wonderful sweet and helpful

Dave at Ashley was professional and easy going. After stopping at multiple furniture stores and being hassled by employees at their competitors it was a breath of fresh air to have a relaxing shopping experience. The willingness to work within our budget and attention to detail made the process smooth and easy. 10/10 would recommend Dave at Ashley to anyone looking to furnish their home.

Alma Nolasco was amazingly fantastic! Great customer service experience with her.

Kim Keegan was very helpful and made sure we were informed on exactly what we were getting and patient with us as we asked our many questions to make sure the couch would work on our space.

Alma was very patient and kind while assisting me with my purchase. Would definitely recommend this location to anyone who asks!

Kim was a fantastic person to work with. She helped us out with what we needed and would recommend her to anyone that we send there.

Prices are good compared to Raymore and flannigan and lazy boy

This is the third couch we have purchased from Ashley. This time we had Alma take care of us and from the moment we walked into the store she was wonderful. She greeted us with a hello and a big smile. She gave us plenty of time to shop on our own and was very knowledgeable helping us to pick out the best piece of furniture for our lifestyle. By far the best experience we have had at Ashley. The entire staff working on 11/21/22 were all very personable as well!

Alma Nolasco was very helpful with ordering our new sofa and helping to price match to the discounted price online. She was very friendly, knowledgeable, and professional!

Kim was knowledgeable and helpful. Super easy and fast transaction.

Kim was very helpful.

Had a awesome time. With Dwayne great customer service. Helps alot explain everything awesome guy will recommend him if your trying to purchase anything.

Jay was extremely friendly and extremely helpful, made the visit so much easier

We had the best experience today purchasing a new couch with Alma & Jay, they were very helpful to work with and made sure we got the best deal possible! when returning for more home furniture there are only two people I will now go and see! highly recommended!

Kim was wonderful. She helped us find the perfect living room set. She was incredibly knowledgeable and friendly. Thanks again for a great experience. We look forward to shopping with her again in the future.

Kim is a gem and asset to your organization. Made the process seamless even with 2 kids running around. We will be back to see her!! Thank you for everything.

Had a great experience . Went in to get dining table and Dwayne asked us what we were looking for we told him and he didn’t bother us he left us go and look at tables when we were done , we left him know what we wanted! He was great ☺️

Went to Ashley’s for a new bedroom set and I’m sooo thankful to have Adam help me out… he helped me pick out a new set that goes with my budget thank again Adam

Thanks for your help Dwayne!

Great experience with the salesperson, the name is Kimberly Keegan... Thanks!!!

Kim

Kim

She was amazing

Went to Ashley’s to get a new bed room set and dining room set and my guy Adam mutz was very helpful, he was just being genuine and honest with us and he answered all of our questions. Thank you Ashely’s and Adam.

Kim has helped tremendously!

We came into the store and met a worker name Dwayne, he showed us options of beds and couches, and instantly bought a bed! 10/10 worker. I recommend this place to everyone!!

Kim was great. Fantastic service and no pressure.

Horrible and unprofessional staff, very bad experience along with false advertisements and and a very rude general Manger named Greg. Maybe it was good once upon a time but would not recommend anyone to go there anymore.

Alma was extremely helpful and patient with us finding a couch! Highly recommend! :)

Very pleasant experience with Kimberly

Thank you Alma Nolasco for your help. We had a great experience buying our new couches!

Amazing sales person! Great experience

Kimberly was easy to work with and gave us space to make decisions. Thank you!

Great service and I'm coming off of a Bob's disaster. Kimberly was amazing and super helpfulNaaniyah at the cashiers desk was so friendly.I will definitely be back

Mr. Makhoul was very helpful and took the time to find us a good bedroom set.

Good communication and got nice beds

Stephen helped us replace our 22 yr old bedroom and mattress for a fabulous new one. He was informative and helpful even measuring the smallest detail for us.

Pretty store. Decorated beautifully.

My fiancé and I had a wonderful experience visiting this location. Prior to our visit, we called in to discuss our order with Kimberly, who was extremely helpful and kind. Greg was also very helpful in the process. We headed down to the store to confirm everything in person and finalize our order. We’re looking forward to our order to be delivered & very happy with our picks. They have plenty of selections to choose from and beautiful floor set ups. We definitely recommend this location, ask for Kimberly, she provided us with excellent service and attention from start to finish!

Kimberly was friendly and very welcoming. She worked well with us and our 4 year old dragon. Thank you Kimberly!

Dwayne was a great salesmen , he helped me pick out the perfect bedroom set.

Jay Merced was super helpful and patient with us while we were searching for the perfect sectional couch.

Dwayne was professional, courteous and knowledgeable. He wasn't pushy at all. We bought a couch, recliner and 2 loveseats w/ console. Great experience!!

Came into Ashley furniture with me wife in Whitehall looking for a new couch and we were greeted by Alama she was great with answering all of our questions and she was able to get us a great deal on the couch that we wanted!!

Kimberly was amazing & made furnishing our living room so easy & fun!

Jay was exceptional, very professional and helpful!

Awesome place! jay the sale rep was wonderful!!!

Loved working with Dawyne at the Whitehall location. He was helpful and patient as we searched for the perfect set for our home. He also was knowledgeable in the different furniture options and made the process a breeze! Thank you Dwayne!

I hate to have to do this, but this has to be said...My parents went to Ashley store in Wind Gap Pa on 9/28 at 2:45 pm..And whoever was on call at the front desk, should be reprimanded..They were refused a sale item after waiting 10 min for the girl to get off the phone with another dissatisfied customer with furniture, their sales people, all young women didn't know what she was doing....They wanted a green vase and it was marked down with a red tag and they're were others there that were marked down from the same set, so they could have checked but sher efused to sell it to them.. They were going to pay cash.So to make a long story short..They didnt even apologize for the wait they had..And they didn't get the vase they wanted and they left..THEY WONT BE GOING BACK THERE!!..Unless they get new sales girls there..They were never treated like that anywhere and it needs to be said.Theyre senior citizens..I hope these owners that are in charge , take this and check out who they're hiring, cause they seem like they didn't care about getting a sale.

Alma was awesome! She helped us figure out what sort of sofa/chaise combo would be best. We bought our dining room set as well. She was super sweet and helpful. Thanks Alma!

Great customer service from Alma Nolasco.

Profesional and very helpful thanks Dwayne for your help

Kimberly was awesome—so friendly and professional and she got us a great deal!

Tony and Alma was extremely helpful and knowledgeable during our experience at Ashley today we would highly recommend using them!

Dwayne was excellent and super helpful

The furniture they have on display is so used and worn out it's like it's been there for 20 years especially the Ottomans. I mean no matter how many people sit down and test it out it shouldn't look that bad already. I wouldn't buy anything that just makes it look like their stuff is junk

Beware buying anything from the Ashley furniture store in Whitehall I bought a bed there and it didn't accommodate my adjustable frame which the sales person told me it would we try to return it and they told us that someone had to come from the repair's department to look at it 1st we waited a week no one called I called back I told them I just wanted to return it and they said that the time for returning it is over now if we had 3 days to return it they would not let us return it but said we could purchase Something in exchange for the bed couldn't find anything So my husband had to cut the bed apart underneath to accommodate the adjustable frame it was awful all the work he had to do to accommodate the adjustable frame And thank goodness he could do it but he shouldn't have to have done that they should have returned it like their policy said! Also it is almost impossible to find anybody at their corporate headquarters I called places is for an hour to try to find someone and you cannot talk to anyone above them.

Kim was really helpful and finally found us the nightstand we’ve been looking for!

Greeted warmly by Gladys. She was very knowledgeable, respectful, and kind to me. I had a great shopping experience, she helped me find exactly what I needed.

(Translated by Google) Very nice job from this girl. Made my purchase very easy. Thank you Alma Nolasco.. (Original) Muy buen trabajo de esta chica. Hizo mi compra muy facil. Gracias Alma Nolasco..

Alma and Jay hay my wife and I excellent service.Highly recommend them.thank you for making it so simple

(Translated by Google) Alma Nolasco is a very good saleswoman, she gave us a lot of attention and options to leave with a purchase well done. (Original) Alma Nolasco es una muy buena vendedora nos dio mucha atención Y opciones salir con un compra bien hecha.

Amazing help!! Alma Nolasco is great! And very helpful she helped me make an informed decision and buy a great product! I highly recommend her

Alma was very helpful and friendly. She gave us excellent customer service. We had a great shopping experience and will definitely come back.

Kim was very helpful!

Kim was super helpful & great!

Great experience shopping at Ashley and great customer service from Alma Nolasco! Would recommend!

Pleasant experience with associate Alma Nolasco

Alma greeted us at the door and she was so welcoming and smiley! Awesome vibes and super helpful. She went above and beyond for us. We found the couch we were looking for and are leaving happy. Overall, great experience and service.

Super Happy with Alma Nolasco she is super ask for her!!!

Tony M? Let me tell ya. The guy not only solved our issues with our ottoman, but he helped us and made sure our furniture would arrive on time, and to our location without any hassle. A+ service and will be using this Ashley for future purchases.

Tony was amazing !!!! he helped us within matter of minutes for what we needed !!!

Please don’t shop at Ashley’s . The furniture at display is basically all they have and after they take your money that’s when you get an upto 12 week ridiculous TAT for your order. Woe unto you if you are moving to a new house and have no furniture because to your shock the best they can do is give you a store credit so you are stuck with them

Kimberly was amazingly knowledgeable and patient with us while making our decision to purchase our new couch! I highly recommend!

Kimberly was the best salesperson we have ever worked with at a furniture store!!!!! She took the time to show us everything and helped us find the right piece for our house.

The process of choosing my new table was easy with and Alma Nooasco. Great service!

We worked with tony excellent service!!!

Very good experience alma was great

J was very helpful! Good experience

Great experience, fast service. Tony was very knowledgeable and helpful. We will be coming back.

Jayvian Merced was very helpful in assisting and explaining everything to me. Would definitely recommend seeing him if you're in

The Labor Day sales event got me in the door. But, it was the exceptional customer service from Alma Nolasco that sealed the deal when I finally walked out the door with a new living room sectional!

Alma was very helpful with getting the extensions to my couch! Fast and easy!

Kim was great and very helpful!

Friendly service, not over bearing! Great prices.

My husband and I came in for a chaise couch and had specific measurements we needed to stay within. Tony M. was extremely helpful and provided us with options and we were also able to get a delivery date way faster than we anticipated. Thanks again!

Alma Nolasco was very helpful and friendly!

Jay was very helpful

Thank you Tony, very nice staff all around and no pressure to buy unlike other furniture stores in the area

I had a great experience with Tony, he was very helpful! I left with the couch I wanted :)

Alma Nolasco was very helpful and attentive- she helped us go through many options until we find exactly what we needed.

Jay was helpful and friendly. Thank you!

Kimberly was very friendly and knowledgeable. Great experience!

Dwayne was amazing in helping us find the perfect couch. We definitely recommend him. He showed great customer service. We left very satisfied with our purchase. Thank you, Dwayne!!!!

Kimberly was great!

Kimberly was very helpful!

Bought items end of May. Was told 3 months guaranteed. That date has passed, and I keep being told a different date. Told them I'd rather have a refund, so I can spend my money elsewhere. Naturally, I'll have to go into the store to get that, and I will have to pay a cancellation fee. Buyer beware. The furniture is no better than any other store, but the service is far worse. Bobs had my furniture delivered early, and kept me up to date throughout the process. That's the place to go.

Highly recommend Kim! Extremely personable and great customer service!

Definitely recommend coming here. Worked with Kimberly and she was amazing. Got a great deal on some new furniture. And she was very personable and down to earth.

Kim was great to work with! Highly recommend!!

Jayvian was very helpful

Kim was great! Delivery wasn't so great..... 2 items came with black grease on them and took 4 phone calls to get new delivery set up. Hopefully the new ones come soon.

I'm in the market for a new living room set went to the Whitehall Ashley location I was greeted and dealt with Kimberly very professional and knowledgeable I will definitely be back to make a purchase.

Tony was really helpful in our decision to buy a couple of pieces of furniture.

Kimberly was a huge help while I was looking for a new living room set! She’s the best, in the future I’ll be sure to go to her for help.

We ended up choosing Ashley's and as we arrived we meet Kimberly who greeted us and was ready to help us find our very first dinning table. She treated us like she already knew us. Thanks to her we will also be shopping for our first living room set.

Es muy amable y nos atendió súper bien , muy buen persona , un excelente trabajo hizo en ayudarnos a elegir las cosas de nuestro hogar una súper empleada .alma Nolasco

Kimberly helped me pick out a great couch. Super helpful and would return for her help in the future.

The best customer service I have received. She was very patient with me and worked with me the past couple days. I did not feel pressured about anything. She worked her magic and gave me a great deal. I strongly recommend working with her! Thank you Alma Nolasco

Kimberly helped us so much. She made the process enjoyable and easy!!

Kimberly is the best! She’s super helpful and an absolute delight I will always go to her for future help at this store!

Kimberly helped me so much when looking for new bedroom furniture, she’s the absolute best!!

Kimberly was great helping me pick out my new bedroom set!! Thanks soooo much I love it!!!

Kimberly was such a big help while shopping at your store. She made the process very easy.

Gladys is the best very helpful!!❤️

We had a very pleasant buying experience thanks to design consultant Gladys Rodriguez. She patiently guided us to make the perfect choice of furniture for our home.

Gladys was a big help in helping us choose our sectional:)

Kimberly Keegan was very helpful and friendly and helped us with everything. Would recommend asking for her.

Excellent service by Gladys!!!

Kimberly was very helpful

Alma was amazing at helping us and took time to explain all options for us..definitely would recommend coming.

Me and my sister in law went looking for a new dining and living room set and Gladys greeted us right away and helped us throughout our shopping experience. She helped us run numbers and was even understanding when we let her know we needed some time to think about it. She was never pushy our overbearing. Great sales woman.

We had such a fun and exciting experience with the help of Gladys. She was very helpful and attentive.

Alma Nolasco provided an awesome shopping experience. She answered all of our questions and went above and beyond to make sure that we were happy with our purchase. Would highly recommend!!!

Alma is very helpful and patient. It was very pleasant to work with!

Gladys was very helpful!

Dwayne helped me both times I had come into the store looking for furniture. He was AWESOME … so many prices he was able to help me with lowering .. he made it all super easy for me considering im 8 months pregnant it was comforting having someone do everything they could to make it as painless and easy as possible! He’s the man I recommend seeing him if you need anything and for an affordable price/deal!

Alma Nolasco was an amazing salesperson. She help us with our sectional living room purchase and made it very easy. We were very satisfied with the service provided. Thank you Ashley Furniture once again.

Alma was very nice and helpful during my visit , she helped me pick out the perfect mattress and was a great assistance

Tony amazing customer service

Was very friendly and did the job well

Alma made my family's shopping experience so easy! Looking for the right furniture to fit our home and space has been stressful and the she guided us towards the right direction and helped us find the perfect living room set!

Alma was very professional, courteous and most of very positive attitude. Very pleased with her.

Tony was the best!!!!! Helpful, patient, respectful, and accommodating. His sense of style is also 👌. We spent about an hour hopping from sofa to sofa. He was understanding of our financial budget and gave us a 27% discount to accommodate that so we could get the couch with a chaise that we loved. We didn't feel pressured at all; he kept his distance and left us to chat when we asked. The building looks a little rough on the outside, but it's comfortable and temperature controlled inside. Accessible bathrooms which were clean. Not sure about ADA compliance as there is an upstairs and I did not see an elevator, but I wasn't exactly looking for one.

Dwayne was very friendly and took us around the whole store to try to find what we were looking for. He was very patient, looked up prices and availability of the furniture, best part was he offered us a golden ticket of 25% off. Great experience would definitely shop here again.

Dwayne was awesome! Super patient, informative and made my girlfriend and I feel very comfortable. We took our time looking at everything and he didn’t make us feel rushed at all. Great experience. We are going to have a couch we love and for the price we were hoping for!

I was very glad that Gladys was my guide to buy my daybed. She took time to show me the different items plus mattresses. Very polite and professional.

Kimberly was wonderful. So sweet. Really took her time with us.

Kimberly was the best! Very helpful

Gladys was excellent

Kimberly was very welcoming when my husband and I arrived at the Whitehall store. She asked what we were looking for and escorted us through the store to the recliners. She did not try to over sell items we weren't looking for. We found one and she gave us a good price with fabric protection and delivery.

Went in just to look and Kimberly did an awesome job of helping pick the correct furniture for my new place !

We came in just looking for a sectional Kimberly greeted us in a way that made us feel so welcome. She is so knowledgeable on wvwry single piece of furniture we asked about I felt so bad we asked alot!! We wound up buying a bedroom set as well . What an awesome experience. If anyone is looking for a great experience Ashley furniture in Whitehall with Kimberly is the way to go !

Tony was amazing and very helpful.

Tony was great to work with

Great service

Dwayne is the most professional representative for Ashley. He answered all our questions and made sure not only did we get what we were looking for but also really knowledgeable about the financing and delivery details.

We had a great experience today! Kim was great!

Very nice

Great service, love the product, in stock!

Alma did an amazing job helping us find the exact couch we wanted! We will be returning to work with her for all of our future furniture purchases!

Muy buena su atención de la señorita Alma Nolasco

Literally worst service of allen town branch. We ordered our sofas waited for months and when its delivery time they canceled it 5times no genuin reason.now we are waiitng for our bed and they doing the same shittttt i mean we payed for bed and delivery and service charges we are not taking thing for free. Disgusting service.

Alma is the best!! She helped us get out new couch and ottoman for a great price!! Very fast purchasing process as well!!

Alma had great customer service. Answered any questions that we had

Alma was great

alma was a joy to be with she is very patient, professional, and friendly at the same time !

I loved working with her she was very patient and understanding which is really all you can ask for when shopping retail!

Alma was amazing. Great service that was fast. In and out in no time flat. Would definitely recommend Ashley Furniture.

Alma was wonderful to work with. She made my purchase seemless!

So here's the thing. We bought a couch set when we were in the middle of renovations with *multiple babies at home. My credit card went through (more than enough credit limit for a $1500 purchase) and the sale "went through" at the end of the order. We purchased it, it got delivered and they said have a nice day. WELL, in fine print it (at purchase) says the card will not be charged until delivery. Didn't know that!! I thought it went through!! It DIDN'T. Who sells merch without charging ppl?? Fast forward 2 years and we get a call from collections saying we owe for the couch!! What. I even paid it off on my CC. Sounds like a "me" problem, right? I don't remember one phone call, one message or one letter in the mail saying that we still had a balance at Ashley. Beware! I can't be the only one!! Some my fault, I get it, but companies should at least give one or two courtesy calls to say hey please pay me!! Go to R & Flanigan - we just purchased our latest couch and they were wonderful.

Terrible service! Once they get your money, these employees can care less about anything you say. Save yourself the stress and aggravation by going to another furniture store or even another branch of Ashley's.

Best prices and selection

Antoaneta was absolutely fantastic! She went above and beyond to help us get the best price possible. Very happy with her suggestion. So excited to get our new recliner sofa!! (: Thank you!

Thank you to Alma Nolasco! You made our shopping experience a great one. You were so helpful and professional, gave us the time and space needed, and a very nice person. Again, thank you! Star and Scott B

We couldn’t be happier! The furniture, the selection, the service and especially Kimberly. She was the perfect person to assist. She read us well and found every single item we were looking for. She carted furniture around to match things together and make sure it all worked well together. We expected to go to numerous places to get all of what we were looking for and it magically happened here. Thanks again to Ashley and to Kimberly.

Do not waste your time going to Ashley for furniture. I purchased a bed for my six year old child on august 2021. They told me it would be about three months until my furniture came. It came thanksgiving weekend and the delivery people would not put the bed together because it did not come with instructions (which are available on the website). They had taken everything out of the boxes and were unable to put it back in the boxes because they had ripped them open. After waiting months and many unreturned phone calls later I attempted to put the were miss15. In January they sent me some of the parts, thinking it was all of them, I called to have them come put the bed together and they said they would have the service team call me with a date to put the bed together. Instead many unreturned calls later I got a call saying they were still waiting on parts but they would call me with an anticipated delivery date and expedite the delivery since it’s been forever. The parts still aren’t here, don’t have an anticipated delivery date, meanwhile I have a pile of lumber sitting in my daughters bedroom. At one point, the store manager Greg, told me it is what is it. Tonight he told me he will reach out to the service department and have them call me. I’ve been told that 100 times. Do not buy from Ashley. They have no problem taking your money and not delivering your furniture in usable form. Now over a year later and they have yet to put the bed together yet still expect me to pay for it!!!!! And even better. They finally came to put it together on sept 15, 2022. They are charging me over $300 interest because I didn’t pay for the slats of wood they left in my house by July 2022 Ashley furniture is a scam!!!!

The tables and furniture seems cheap for the price. I felt like prey while the salesman stocked us throughout the store. We had to leave.

I ordered a sectional the first week of February and was fine with waiting the 12 weeks due to everything being on back order. However, I now have waited 14 weeks for my delivery. I had to call them to get an update. They finally called me this week to tell me will deliver 5/6. I removed my old furniture patiently waiting to only get a call that now their moving truck has broken down and I now need to wait another week or more for my delivery. There is no sense of urgency when speaking with the manager to only be told I’m sorry we’ll call you. This is the first and the last time I will ever purchase furniture from the Whitehall location. Very poor customer service!

The furniture is always good quality. And I really like the artwork that can be purchased as well.

As soon as you walk in the store they are really professional and willing to help. I placed an order and was given 12week to receive all items. Mattresses were delivered but they had to take the bunk beds back because after they delivered, parts were missing. The team took it back and I was advised I should get the replacement within a week. I have been calling ever since and I continue to get a different delivery date. Now May 4. No matter what you tell them, they are no help. You call the store and they send you speak with customer support and customer support can’t even do anything. The store is quick to sell you the items but when it comes to any disputes, they don’t want to deal with it. This was my first and last time buying from Ashley.

My sales woman was very professional assisting me ordering my couches but the delivery service was HORRIBLE! Damaged my door, had me file a claim then never followed through with the claim. I sent them 2 emails and cooperate finally responded saying there's nothing they can do. Their delivery men lied to save themselves from not having to get in trouble. I would of never ordered from Ashley's if I knew it was going to be this much of a headache. No compensation for my damaged door! Think twice about ordering from them and dealing with 3rd party unexperienced delivery services.

Israel Ruiz was our salesperson. This fine young man did his job and sold us the furniture. Israel, we don't blame you one bit for what happened next. The store manager is a sarcastic, rude, arrogant and snide remarking unprofessional. He has zero tact in response to complaints. He must be family because anyone else with this attitude would be fired. We ordered furniture June 12th 2021 and received a partial order in October. To be fair Israel did say Covid delays were 12 weeks. It took them 16 weeks but whatevs. Here's the thing. I just received the remainder of the order TODAY!!! April 2022. They had the nerve to refuse to deliver it and said we had to pick it up from the store. I spoke to the manager and said the least they could do is bring it to my house after this long wait and after I paid for delivery and assembly. He said (and I quote) "Not gonna happen", "You can complain to whoever you want", "Regional management won't take your complaints". The furniture was disassembled and in boxes! We were told we would just have to put together ourselves. Ashley Furniture WHAT ARE YOU DOING? When your outfit goes belly up and out of business don't blame Covid. It is your rude, untrained, unprofessional, and entitled management who is going to phluck it up for everybody.

We purchased living room furniture on Black Friday 2021they told us it would be about a month as of today March 28 2022 we still have no couches to sit on. Every time we go in there and we ask about our purchase they say to us it will take another two weeks and they always tell us that they can also refund our money if that’s what we want. I find that so sad. They should have been upfront with us with the time frame for delivery.

Kimberly was great!!

Kimberly was very friendly and knowledgeable. She helped give me great ideas for my living room. Thanks Kimberly

We went to pick out our new furniture today and was kindly greeted by Kim. Kim was very knowledgeable and helpful in answering any of our questions. I’d definitely go back and have Kim assist us with our next purchase.

Six months and still waiting for my complete bedroom set. Don't fall for it when they say 12 week delivery time. DO NOT BUY FROM THEM! Reporting to better business bureau now.

Kim was very helpful and got us a good deal on some sofas, since the minute we walked in we had her help and got the couches delivered with no problem. Thank you again Kim!