Ashley | Wilkes Barre, PA 18702

Ashley Wilkes Barre, PA

Your Local Furniture, Mattress & Decor Store

Ashley is committed to being your trusted partner and style leader for the home. This commitment has made Ashley the No. 1 furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley is passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley showroom today.

Meet the manager

Jarrett Malkin

Store Manager

Customer Reviews
4.4 Star Star Star Star Star
(569 reviews)
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Alan Feinstein 9/20/22

Cait Aiello 9/19/22

ABSOLUTELY WORST customer service. First time customer and home owner- bought a huge couch and dining room table; couch delivered two days late outside of delivery time and dining table delivered two days late AND damaged. I have been having call back both the Warrington store location and distribution center because they have a “third party” delivery team. Worst place ever to get furniture. Went to Raymour and Flanagan yesterday afternoon- had great service and bought some more furniture there with zero issues.

Star Star Star Star
Brenda Mucciolo 9/14/22

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Santos Pec son 9/7/22

Gail Nichols-Gallagher 9/7/22

Worst customer service ever-I bought a recliner sofa and recliner chair and Ashley will not return them-I even said I would buy a different, more expensive set of more quality but they don’t want to hear anything about it-the sales people are a joke and customer service is even worse-a technician came to my house, saw the problems we were having (the foot rests don’t go down unless we hop out of the seat and kick it closed) and even agreed that the furniture wasn’t right-he said he would write that in his report-the next day customer service called me and said the technician said the furniture was “up to standards” which is bullcrap-they will not do anything for us now we’re stuck with brand new furniture we can’t use-now what? It’s exhausting and extremely frustrating-Ashley is awful-don’t EVER buy ANYTHING from them

Rachael Marie 9/7/22

Do not recommend at all. First we ordered a bed that was on back order and was told part of the money would be taken out when we placed the order and the second half when it was ready to be shipped. Well the next two months was our bank asking why we kept having Ashley Furniture charging and unchanging the account. Finally canceled the order completely and waited until item came back in stock. Ordered the item again and was given a date and time for delivery with assembly. Time frame was from 2pm-6pm. The item NEVER came within the timeframe that Ashely’s gave us. When we called to complain we were told “it’s just a courtesy time frame” and that our item is still on the list to be delivered for the day. So not only did I sit around and waste part of my day waiting for my item to come in the designated time frame I was given, I also missed my daughters dance class, penned my dogs up waiting for this item, and now would have an off sleeping schedule for my 2 month old. Upon getting the item an hour past delivery time, the workers were banging the items in our room and we were eventually told the item was damaged and to speak with Ashely’s to get it replaced. So now I have no bed to sleep in, part of the item assembled, and a screaming baby because it’s well passed his bedtime. All Ashley said was okay you need to call us back tomorrow and we will schedule ANOTHER time for it to be replaced but doesn’t identify when it would be (a day, week, month from now) or if we have the same problems with it not coming within the allotted timeframe. Absolutely thee worst experience I ever had with a store and will not be buying anything from this store again. Unprofessional. Completely disappointed with the whole process.

Star Star Star Star Star
Beth Allegrino 9/6/22

Star Star Star Star Star
Paula Kuckla 8/22/22

Professional friendly employees at the store, Quality Furniture at a good price, Professional friendly delivery staff. Excellent experience!

Robyn Goebel 8/22/22

I ordered a couch online on July 31st with a delivery date of August 16. Then they changed it to the 17th, and then they changed it again to the 27th. However, I’d be out of town so I changed it to the 24th and confirmed it TWICE. Just today I received an email saying my delivery was confirmed for sept 1st. I called delivery and customer service and they were the most unhelpful people who gave me two different stories and said there’s nothing they could do. I ended up canceling my order because I’m not going to wait around forever while they continue to push back the delivery date over and over.

Astha Gupta 8/18/22

Worst furniture and worst customer service!! DO NOT BUY FROM ASHLEY! They promise so much but don’t deliver!! Customer service is rude and don’t even listen!! VERY DISRESPECTFUL AND WILL NOT RECOMMEND TO ANYONE!

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