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Ashley Store Willow Grove, PA
Ashley Store
Store hours
Open today: 11:00 AM - 06:00 PM
About Ashley
The Ashley Store in Willow Grove, PA represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
The Ashley Store in Willow Grove, PA is committed to being your trusted partner and style leader for the home. This commitment has made Ashley the largest furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley Store location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley Stores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley Store showroom today!
What our customers say
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Jennifer and Mikal were fantastic they were both patient and attentive while I chose the perfect coffe table .Ana was very kind at the customer service desk as well .I recommend Ashley in Willow Grove the snacks were a bonus 😀
Jennifer our sales representative was amazing!!! Thanks so much
Great dining room set for a great price
Tim was helpful and knowledgeable about the furniture pieces we were eyeing out today! Will come back!
The staff was very helpful. Jennifer and her assistant at the customer service desk were friendly and courteous. They helped me with my furniture selection, guided me through the finance process and explained my paperwork. I would highly recommend this location!
Found the bedroom furniture wet needed. Really good solid quality and our sales clerk, Mikale was terrifically helpful.
Very friendly and helpful salesman and store staff were very friendly.
Tim was so helpful and informative. I didn’t feel any pressure to make a purchase. His sales approach was a great balance of attentiveness and give me space to browse. I’m going to shop around before making my final choice but Tim gave me a good reason to choose Ashley - Willow Grove
Victor is the best. Allowed us to do our browsing without hovering but was available to assist always.
Staff helpful works with you to make the purchase affordable
Jennifer was absolutely wonderful! Thank you
I forget the woman’s name who helped us but she was amazing and very helpful!
The sales rep Miguel was very helpful.
The gentleman that helped me, I believe his name was Mikale. He was very helpful and nice.
Unless there's a deal, it's a bit pricy, but I liked the staff here. They are nice and friendly and leave you alone.
Friendly staff. Very helpful. Love all of the pieces I bought.
Valerie was fantastic help me with everything I needed
No pushy sales people! They had exactly what we needed for more than half the cost at R&F. Plus the quality felt better than what we would have gotten elsewhere. Our salesman, Chris was very informative and helpful in making sure we got the exact furniture we wanted.
Jennifer Johnson was so great and so helpful at the willow grove store! She answered our many questions while giving us space to look around!! Highly recommend.
Chris was extremely helpful in my furniture purchase. Beth made the paperwork process a breeze. I definitely recommend this location!
Such a kind and courteous sales associate, Victor. Also knowledgeable, gave excellent explanations of options, caring and considerate. A completely wonderful, stress free experience.
Appreciated Jenn’s positive attitude and helpfulness.
Always a great experience and definitely a pleasure with help from Chris for another great purchase from the Willow Grove location.
Jennifer was so helpful and knowledgeable, I now no more about mattresses than I ever imagined there was to know.
Cheyenne was awesome. Very patient professional and answered all our questions. Thank you so much.
Victor Dunbar was helpful and pleasant , nice guy.
Our sales Rep Jen was amazing! Will be coming back in the near future for other furniture needs and will be asking for Jen.
Mikale was friendly and helpful but not pushy We left to measure to make sure what we got would fit. We appreciate his help.
Thanks to Chris F. we had an extremely positive experience. In fact we came to this location after being ignored for over an hour at another Ashely store nearby. Chris was friendly, helpful, knowledgeable of the product and at the end of the day closed the deal. I couldn’t be happier to give Chris my business vs the other location. I’d strongly recommend anyone looking for home furnishings to visit Chris at Ashley in Willow Grove location.
Great store with a lot of selections. I was greeted by Val and received one of the best customer service all around. Super knowledgeable and not too intrusive. Most furniture stores reps around are too intrusive and follows you on every step to make the sale which makes it uncomfortable. Not here! Would recommend to anyone
Great service. No pressure very helpful
We had a wonderful experience! Victor was amazing! He was very knowledge about the furniture we were interested it. He was extremely friendly and very helpful!
We had a great, no pressure experience working with Victor at the Willow Grove location. He honored the advertised prices and helped make the entire buying process seamless. He thoroughly explained financing options, the delivery process and the protection plan. Thank you, Victor!
We have been to a few different Ashley stores and everyone has been nice. We purchased a living room set from them. Awaiting delivery
Vic was great.
Very happy with the service and sale.
Chris was very professional helping me with selections and measurements. I likely would have not chose Ashley if it wasn’t for Christopher Fiese and all his help!!
Great experience with Jenn best customer service I ever had
Mikel was amazing. He was patient, attentive and provided the best customer service
Such a pleasant easy experience shopping for a living room set! No hard sell sales staff, just helpful and sweet.
Both salespeople were absolutely wonderful to work with Mikaela and his partner were very pleasant and helpful and made sale seamless
Jennifer was very professional & knowledgeable. Inquiries about my adjustable bed (queen-size) & future purchase of a king-size adjustable bed for my apartment in Delaware
What a fantastic store. Jen our sales advocate was fabulous!! Not only professional, courteous, knowledgeable but extremely helpful. She made the experience so easy. The entire staff was friendly and so helpful. A pleasure to do business with. I’m definitely going to go back to that store again. Thank you all!!
Our initial experience was great. We had Victor take care of us in helping us to identify what furniture we needed/wanted. He provided the necessary information for us to make an informed decision. He was not imposing or pushy; but hovered so we’d know he was available. Our subsequent visits were good until we encountered a sales manager who, in our opinion was unprofessional and inappropriate with what he said to Victor in front of us. When called out on it, he apologized and said “my bad” but his demeanor left a bad taste in our mouths and we left the store. We ultimately returned because we did not want Victor to lose the sale because of the professionalism of the manager. We Recognize that working in the service industry is difficult as you can also come across customers who are less than pleasant. However, my wife and I were not those customers and the sales managers behavior and attitude almost lost them this sale. This was our first experience with Ashley Furniture; As long as Victor is still there, we would likely return to give him our business. However, the sales manager is someone we would like to avoid interacting with in the future. We give Victor a 4/5 but the customer service and professionalism of the sales manager would warrant a much lower rating.
Valarie was a huge help she made the process so easy....She found me the best deal and was such a pleasure to work with
Jennifer helped my fiancé and I with picking out our living room furniture and our bed set. As well as our kitchen table. She was amazing from the time we walked in til the time we walked out, Jennifer went above and beyond!
Fabulous experience working with Jennifer
My experience at this store was great! I would definitely recommend !
Great experience - great deal! Chris was a huge help. Very pleased!
Chris was great!
Jennifer was phenomenal! She was very knowledgeable and patient. I found a bedset that fit exactly what. Will go again
Polite, professional staff. Sales person was great, she was patient and provided knowledgeable input. She allowed time for browsing while being available for questions. Will consider Ashley for future purchases.
No one greeted us when we came in the store, so wandered around for 20min lost, looking at things. Sales associate (only one in store) did come and assist. All of the items I previously picked out from online were not available. I felt they should not have been on the website.
T to w rewbe
I was helped quite well by Jen. She definitely took an interest in what we were trying to find in couches. I’m sure she is an asset to your store and team.
If you have furniture needs, go see Victor! He was phenomenal!! Didn’t rush my process and he gave me time to carefully make my decision. He explained everything in detail and was overall just a really nice guy!! Great experience!!
Very good experience. Wonderful salesman
Mikael was a great salesperson. He let us look around, but was also very helpful and was great getting us the furniture we wanted. Excellent experience, and the 36 months interest free wqs also a great selling point.
It was very welcoming and the salesman Christian Feise was so pleasant, accommodating and helped me find exactly what I was looking for. His patience was commendable. I want to thank him again for a wonderful experience.
Much better service than we received at another local furniture store.
Jennifer with excellent services knowledge and attentiveness. Large selection
Excellent customer service!
The sales person Victor was such a pleasure to work with. I had my two year old daughter with me and he ensured she got a book/squish too along with snacks to keep her occupied. The process was very quick. He even printed me out a layout of the couch I wanted with dimensions since I was unsure. Definitely a great experience!
I had such awesome experience at Ashley store. The sales reprensentive Jennifer really knows furniture and really educated on bedding .She has such caring and wonderful experience that I plan returning to buy furniture for my home in future and hope Jennufer still there . Jennifer is best in furniture business.
Our sales person Valeria was very helpful and gave us space to look and discuss without being pushy. Very satisfied with the prices and quality.
We were able to feel the mattresses with no rush. Chris was very kind and patient.
Chris was a great salesman.
Great service. Jennifer was helpful but also gave us space to explore on our own. A great balance. Appreciate it!
Great experience. We found a couch we loved and Chris was very knowledgable and helpful!
Very helpful and explained everything so that I could understand.
Victor was great, he helped us get the exact couch we wanted!
Very kind and patient staff
Sales people were very polite, let us browse to get an idea of what we wanted. Then they were very helpful in customizing exactly the set we wanted.
Excellent service
Great customer service. Excellent salesperson Mikale. We’ll definitely come back
Jennifer was so friendly and helpful. She understood my budget and found me the item I wanted. Because of Jennifer, I’ll come back to buy my mattress.
The staff is very fiendly and helpful. They were very patient while presenting multiple pieces of furniture before a finally decision was made.
Don't buy the extended warranty. It's worthless. Was talked into it. Then when I needed a claim. I got the run around.
Jennifer was amazing! Our family came in looking for a mattress and living room furniture, and Jennifer assisted us in finding just what we were looking for m, at all great prices! We had our 7 and 4 year olds along with us, and she kept them well entertained while we took our time choosing just the right mattress. She priced matched and made the process painless, along with Makail, who was also a great help. We definitely recommend the two, as they are a great team!
Good selection however some items seemed cheaply made of faux wood and other materials that didn't seem it would hold up in the long-term.
The salesperson was very helpful and very knowledgeable great job.
The salesman was very polite and helpful. I would definitely shop at Ashley again.
Great experience. My sales representative Chris at the Willow Grove location allowed me to move around the store without constant interruption. When I was finally ready to speak to him he had all the answers and couldn’t have been more helpful.
I was immediately greeted by Jennifer J. upon arriving at the store. She was very knowledgeable and helpful with my sofa selections. She took her time and asked what area I was trying to furnish. Her demeanor was very pleasant and she was really patient.
The representative of the store was pleasantly helpful. She answered questions and gave me measurements that I needed for my selection. Very pleased.
Jennifer was great! Came in looking for something in particular and she assisted me quickly (had a toddler with me) and efficiently! She priced matched and made the process very easy. Will definitely return and recommend her.
Ethan helped me out. He was a stand up guy and made sure to give me the best deal with my current situation.
I had a great sales experience. It was quick, easy and affective for my purposes. I was waited on immediately then given time to browse on my own without sales pressure. I was treated with patience and courtesy. The store representative was knowledgeable and helpful, answered all of my questions making the payment process smooth.
We had a great experience with Christian who was able to get us exactly what we wanted and everything was done so quick! Looking forward to our new bedroom set.
Exceptional service. Sales rep really helped us get what we wanted.
Very please with my sells person, Jennifer paid close attention to what I was looking for. She also, provided an awesome pricing.
Justin was super friendly & helpful. Cashier was super friendly, as well!
Dominick was great to work with
Good place to shop and my salesman. Dominic was great. Very helpful and knowledgeable, He explained everything step by step. The store was very well lit and the displays were spaced well giving you room to walk thru.
Always a great shopping experience at the Willow Grove Ashley's. Great service and good prices.
Excellent customer service from Jennifer, she understood exactly what we needed in power recliners and went above and beyond to get us the best deal for our needs.
Friendly and helpful staff!
Great selection and styles to choose from including sales and clearances. I had the pleasure of being attended to by Jennifer who was extremely knowledgeable and helpful in finding what I needed. GREAT JOB JENNIFER!!! THANKS!!
I have been buying from the same store for years, they are all sooo kind and professionels. I will keep going to the same store. Chris and Jennifer and the lady at the desk are so kind...
Valerie was so helpful in exploring options and detailing those options for us. Highly recommend!!
My salesman was very knowledgeable and a real professional mikale did a great job.
I had a poor experience at the Montgomeryville location. I was convinced to go to another location and I am SO glad I did. Christian was an incredible salesman. My experience was incredible and with his help I found an awesome sofa that I can't wait to buy!
Great people ! Nice selection
Great value, great quality, no pressure. Ethan the salesman was excellent.
We needed to repair a bed frame purchased over 10yrs ago from this store and they were quickly able to help us find a cost effective solution.
Great Customer Service..
Great experience. Salesperson was extremely helpful and not pushy at all. Let me look around the store and when I had questions he was there to answer them.
I have been a customer at the Willow Grove store since 2016 and have made three separate purchases. Allen was my sales associate, but he is no longer working there. I currently have a dinette set, entrainment center, two end tables, a coffee table, a wicker storage basket, 6 ceramic pieces, a living room chair, a reclining loveseat and the reclining sofa that I trashed after they were unable to repair it properly . I have been waiting since September 13, 2023 to have my loveseat repaired, however the technicians, the service department employees and Ethan the store manager all have been giving me different information. I was told that the loveseat was going to be repaired in their shop, then I was told the loveseat was going to be replaced. It’s four months later and there still has not been a resolution. I have even left messages for Mary Rose who I was told was In corporate. The item that I have been trying to get repaired was purchased in 2019 with a 5 year warranty that to date has not been honored. I have referred customers to Ashley, but right now I am not a happy customer. I called the store and spoke with the manager on January 22, 2024. He told me that someone from corporate and the warehouse warehouse would be giving me a call. He told merry that they had the parts for the repair; however if it couldn’t be repaired they would give me a replacement. This same manager told me in November that they would give me a replacement Why continue to inconvenience me , by saying IF it can’t be repaired we will replace the loveseat. Why not just send the replacement since I have been waiting for four months, soon to be five. Also as of today January 30, 2024 the repair department have not called. During this process I have called the store, service department and corporate more than 20 times. This is very poor customer service.. Well on January 31, 2024 I received a call from the repair department to inform me that the parts for my repair will not be in until April. So now they are satisfied with telling me that a repair request from September 13, 2023 will or may not be handled until April 2024. So now I guess it takes seven months to order and receive parts that I have been told on more than one occasion was already ordered.
Chris was knowledgeable and friendly. Quick and easy process to buy a pwr recliner.
Was shopping for a few items and Jennifer was very helpful explaining any and all questions. Jennifer gave us our space but was always available to provide further assistance. Thank you Jennifer for providing a great shopping experience.
Jennifer was very helpful and pleasant to work with.
Dominick was very patient, helpful. And knowledgeable. Looking forward to his assistance in the near future.
Just paid a visit to Ashley furniture in Willow Grove, met with a lovely lady named Valeria, what an excellent sales person! Went above and beyond to meet my needs and did a wonderful job!!!! I left the store very pleased with a nice purchase! Valeria is your go to girl!!!! Will definitely be going back very soon for the rest of my living room furniture! Great job!!!
Chris was very helpful and informative. The price of the chairs seems fair. We'll be back to purchase as soon as we measure the space.
The Ashley Store in Willow Grove, PA is always awesome! They always have nice stuff and all the employees are awesome! Thank you guys so much!
My experience there it was amazing because I went with my wife and as soon we were coming in the manger there came directly to open the door for my wife and myself She is very professional in what she.Thank you Jennifer.
Dominick Daniel treated me like a VIP and explained How the inventory and delivery process was going to be like. He also escalated without pause a pricing issue between website and store pricing and triple confirmed all the details on the order. Wish I always have that experience at stores. Thank you.
Dominick was fantastic to work with!
courteous, knowledgeable, helpful, very pleased overall
Jen was super nice and helpful. Great all around buying experience
The sales person was patient and very friendly and professional
Chris Feise was very helpful and knowledgeable. We found exactly what we wanted . We plan to come back and purchase
Very friendly and patient sales people. Nice selection of furniture and great deals.
Very happy with our sectional purchase. Great deal and fantastic service! Jennifer was terrific!!
Daniel was very professional, friendly and helpful!
Amazing staff. Answered all questions and felt no pressure
Salesperson was very professional & very helpful! Delightful experience.
Great customer service by Justin who helped me all the way until I decided on the couch & love seat for my living room.
First time in this store, I was greeted by Jen who was extremely knowledgeable and helpful. I will be back to work with Jen in completing a purchase.
Ethan the Manager and Justin our salesperson were super helpful and courteous. They took their time explaining to my family all offers available going the extra mile to ensure we had a wonderful sales experience and got what we were looking for. The lovely ladies at the payment counter were also very welcoming, friendly & made the payment process very smooth. Thanks, alot!!...definitely coming back soon!
Dominic was very personable and helpful went above and beyond real nice guy ...his manager seemed like a good guy to work for but end of the day the quality of the furniture and protection plans just weren't Raymore and Flannigan
Always a great experience at Ashley! Today was even better. Chris was knowledgeable and efficient. He had us out the door in under 30 mins after we made the selection. Happy with the sale prices and the zero percent financing deals.
Chris is warm, helpful and engaging. I found many options.
Jen was very helpful
Very friendly and helpful staff! As well as great furniture!
This store is not matching the price with other Ashley Stores. Just 1 star
Salesman was very courteous, and helpful
Ethan Was a sales person very professional? Very nice to my wife and I and recommend this store for future sales.
Great customer service, overall a good experience
Best service, great people. Will definitely shop there again!
Dominick was extremely helpful!
Staff was kind ,fast,and efficient
Friendly salesman Domenic
I got what I came looking for, satisfied
Great service
Very helpful no pressure
It was a pleasant and fruitful experience - Valeria Lujnova was extremely helpful and made the purchase a reality
Valeria was very friendly and helpful. I would highly recommend her to anyone looking to shop at Ashley’s
Great service and information sales associates
Great experience. Very helpful and has great customer service. This is my third time purchasing furniture at the Willow Grove location and it has always been a positive experience. Highly recommend visiting this location.
Long time customer. Always a pleasure and pleasant. Good people
I was pleasantly greeted by store employee. After choosing the most comfortable sofa recliner, same employee assisted me with the purchase and made sure all my wishes and questions answered. Thank you very much for such wonderful experience and purchase!
Val is awesome
I’ve dealt with few diff furniture stores. Ever since I bought a mattress from here , I’ve always come back . Chris f the sales guy is top notch , I feel very comfortable trusting his knowlege of the Products .5 star experience here . P
The sales person gave information but was not pushy.
The experience @ ASHLEY FURNITURE WILLOW GROVE PA. with salesman Mik-Hale was excellent. His manner, professionalism and help was compared to a seasoned upscale store of high regard. He far exceeded that bar with ease!
Great customer service Ethan and Chris are awesome.
Salesperson Jennifer was helpful and not pushy. Answered all questions and let us browse without following us around. Payment was smooth and setting up delivery easy and offered convenient delivery days. Store very nice and clean.
Excellent level of customer service!
Had a great experience with Valeri. She made everything easy and simple!
Our salesperson, Jennifer J., was knowledgeable and very pleasant to deal with.
Great customer service and prices! Working with Chris was a delight.
Ethan was professional, courteous, helpful & not pushy. He helped us decide to purchase there by telling us the furniture is made in USA & threwing in delivery.
Was looking for TV stands. They had a great variety
I had a wonderful experience picking out a new mattress and bed. My sales associate Valeria was incredibly knowledgeable and helpful during the selection process. She was also very efficient and thorough.
Nice reception ❤️❤️❤️
Staff helpful
Robert was great!!! Very very nice young man who waited on my hubby and myself
Sales person was excellent and very knowledgeable.
Mikkelsen was spectacular!!!
Incredible service! Extremely helpful and knowledgeable!!
We were very pleased with the care and attention we received from Mikale Garrison- Nelson. We've been to ever Ashley Store in the area, trying to find a specific mattress, and he was the only sales person who was able to help us find the one we wanted. He is awesome! Thank you, Mikale!
Amazing experience as always. Chris is super helpful and we love to get our furniture at Ashley!
Friendly and patient.
Excellent customer service!
Love it
Jennifer provided amazing personal customer service. She went out of her way to shownme pieces that suited my taste and were I'm my budget. Ashley is lucky to have her!
I had an awesome very polite the place is very net and clean
Employees were very helpful and kind
Joe was very helpful, and we will definitely be back
We sat in chairs, laid on beds and just tried everything. I
The service was great. The people were very friendly and kind and they took the time with serving us. We thank you for your wonderful service. We will recommend our family and friends.
Sales rep was very informative and helpful.
The sales rep was helpful and very informative. The prices are quite reasonable compared to other places when I was doing my comparative shopping.I highly recommend this store for services and reasonable prices.
I made my first purchase at this store today and it will definitely not be my last. I was provided with exceptional customer service by RJ, who understood exactly what I was looking for. Thank you Ashley Furniture.
Randy and Robert made my shopping experience easy to make my choice to buy from Ashley
Friendly service without being overbearing! Purchase was quick and easy.
All good , service was excellent
We had a very good experience at Ashley and the salesmen Joe was very patient. Unfortunately we settled for something else at a different store but we loved the quality of the furniture at Ashley store.
Chris was a huge help and is part of the reason we keep coming back for more.
Terrible delivery. Everywhere else 2-3 day delivery. Ashley 7 weeks. We won't be back there anytime soon
Joe was amazing he was very helpful and knowledgeable. He went above and beyond for us. A very nice man. Thank u
Very nice experience!
The furniture there is beautiful and the services is awesome!!
Joe was amazing he helped me with everything and really gave me great advice on a bed choice! Will be returning
I was warmly greeted at the door. Told the girl what I was looking for which was a recliner. She took me to where they were and showed me the few I was interested in. Helped me choose my color. I couldn’t have asked for a nicer salesperson. Jenn Johnson is her name and I’d highly recommend her.
Mikale was very friendly and accommodating. The store was extremely clean and neat and selections were many. I will definitely be shopping there again! Thank you.
I went to Ashley on Welsh Rd today to get some ideas for a sofa & a mattress. When I entered the store, I was greeted by Joe K. I explained that my purpose was not to purchase but to look at their selection and explore cost. Joe was a gentleman, he listened to my preferences and took the time to show me around the store. He was very knowledgeable and patient! I never felt pressure, which I greatly appreciated. Thanks very much Joe for providing such a positive & pleasant experience.
I loved the service I received from Robert when ordering my furniture! He made it happen for me. He was very knowledgeable, honest about delivery times and very fficient. He cared, was patient and truly cared about my needs and thoughts. I didn't feel like it was just a sale!. Thank you Robert and all the Ashley Associates for your helpfulness and professionalism! Love my furniture! ❤️🙏🏾
Service and knowledge of products were primo
I love my sofa Thank u again
Very courteous. Very patient. Showed us everything available. Very informative.
Helpful and attentive sales staff without 'hovering'. Best combination of selection, price, and service. 2nd time in 6 years shopping at Ashley. First set of couches still in GREAT shape 6 years later, finished our basement and moved them down hence need for new couches. Took advantage of free delivery and 0% financing.
Very helpful staff. Couldn't be happier.
Terrible experience! Don’t visit
My experience shopping here was great! I came in and was almost instantly greeted. Mikael helped out a bunch and was patient with all of my questions!
Joe Karol helped me furnish a lot of my house last spring. He was a pleasure to work with! Very helpful and attentive without being pushy at all. I had a really great experience with him. The manager of the store was also great too. I'm really happy with the finance options with Ashley, and love the furniture that I got from them. (Especially my mattress!) Thank you Joe!
Robert was extremely informative and attentive without hovering. He was engaging and not overbearing. I will not only be back to purchase from him but will refer him to anyone I know looking to buy furniture
Robert was awesome and so helpful! Had a great buying experience today!
Very knowledgeable staff, no pressure. Very friendly.
Beware buying their warranty - they say they'll give you the money back on your next purchase if you don't use it but... When we went back to buy a couch and get a discount with our previously unused warranty, they gave us a runaround about "needing to clear with the wearhouse first" even though it clearly says in their system how many warranties we have, and whether we used them or not. They charged us the FULL amount for the couch, saying we would have to come back (IN PERSON) to get the discount after they confirmed with their wearhouse... Fast forward to over a week later, and they STILL hadn't processed the discount from our unused warranty. Completely unprofessional, and just plain shady. Also, the couch set we got from them noticeably creaks when we sit down - very unsettling.
Lovely staff, friendly and communication was excellent!
Kerrin was the best! You would’ve thought I was spending way more based on how well I was treated. No pressure. Great prices.
Chris was very knowledgeable and great customer service
Joe was excellent and very helpful.
I went in there not expecting anyone to really speak to me. I was surprised by how helpful the staff was. Two gentlemen helped out. Even though I did inform them that I was just looking, it didn't change their attitude. I actually felt really comfortable being in there.
We had a great experience while shopping for the Presidents Day sale. Our sales rep, Tito, was extremely helpful and knowledgeable. He supported us while we picked out the perfect sectional couch. He researched pricing options and walked us through each step. He was being mentored by Chris, who was also helpful. We would highly recommend.
Jack, the sales person was amazing
Robert was a great sales person. Listened to my needs and worked with me and the sales team to help with my purchase. Very happy I chose Ashley and had Robert assist me.
Excellent service from Mr.Robert Johnson, he listens and understood my concerns.
I went searching for my first furniture purchase for my new apartment and went to the nearest Ashley Furniture near my job. The manager (Randy) and sales associate (Valeria) were so helpful, kind and understanding!! I was not pushed into a sale I didn't want or towards a couch that wasn't going to fit my needs. They had no problem explaining the price breakdown, benefits of the warranty, and answering any other questions I had! I will be back to shop there for future furniture, thank you again :)
Great beautiful sales person. Gorgeous furniture at very very good prices !!! No interest for 5 years. Very satisfied customer !!!
This business posts fake reviews, do not believe them!
Everyone at Ashley was fantastic and helpful when assisting me to pick out a couch for my small apartment!
I had a very positive experience at this store. Valeria was friendly, patient and professional. She offered numerous options & suggestions to help me finalize my choices. I would definitely shop here again, with Valeria in particular!
Easy process, no sales pressure, & helpful associates!
Robert was so helpful and it was such a pleasant shopping experience! I love the stools that I purchased, especially the quality and the look.
Very knowledgeable staff. Large inventory. We love Ashley!
Courteous staff, excellent selection and great service
Great service!! Had gone to raymour and Flanigan and received no help. Walked in to Ashley in willow grove, Pa and was immediately helped by Kerrie who got us everything we needed. Awesome experience!!
Big store
Had an awesome experience at Ashley Willow Grove today! Staff is friendly and professional!
Do not buy any furniture from this franchise location, bought an expensive dinning room table and completely falling apart. Bought a protection plan and they have the nerve to try to give me numbers to techs in the area I could call on my own for support. What’s the point of the protection plan if I’m doing all the work of calling a 3rd party to fix the table. Every one knows of 3rd party companies, give me a break. Done with Ashley Furniture, u guys lost a good customer over this non sense literally furnished 2 bedrooms last year.
The salesperson was friendly and did not put any pressure on us.
Kerrin was patient and informative!
Great store! Friendly! Professional!
Valeria was absolutely so helpful, patient and informed! Could not have asked for better support!
One of the easiest purchases we have ever made. Visited several local furniture retailers and these guys were the best! If your going to shop Ashley's, shop this specific Ashley's!
Very helpful service!
The store and our associate Kerrin were amazing! Pointed us in the right direction, but weren't too pushy. Addressed all our questions and concerns.
Very friendly staff
Our salesman was Joe, an older gentleman who took the time to explain everything we needed to know. I would highly recommend asking for Joe if you go to the store. However, there were two other salesman on the floor who were sitting at a table on their phones the entire time. Joe had to take a call and we wanted to move an end table to see how it went with the living room set we were looking at. My husband began to move the end table and was struggling, neither one of the other two salesmen offered to help. In fact, they looked right at us, and turned away and went back to looking at their phones. I found this extremely unprofessional. One of the other salesman, a heavier, dark younger gentleman was eating on the sales floor, and then proceeded to spit into a trashcan on the sales floor. I probably would not return to the store after this purchase
Great service and knowledgeable salesman. He answered all of my questions and then some without pressure to buy anything. I will go bac.
Nice young salesman, very knowledgeable. Enjoyed the experience.
Ask for Chris! He's patient, honest, and knowledgeable.
Salesman Mikale Garrison Nelson was very attentive to my needs. He was very instrumental in helping me decide on the appropriate furniture for my basement. Ashley’s Homestore has such a variety of furniture to choose from so I appreciated Mikale’s assistance.
Chris and his trainee were excellent to work with!
Joe. And. Cris. We're. Very. Professional and. Very. Helpful to. Me. Would recommend. Joe. And. Cris. Are. The. Best 👌 👍
Very lovely gentleman named Joe waited on us. Answered all my concerns, in detail. The store was well stocked with beautiful furniture choices. I bought a nice living room set because the price was right for my budget. I gave 4 stars because my furniture was not in stock, will take a month for delivery and I needed it in time for Christmas. Very disappointing. But Joe was a gem. I will seek him out when I go back for my kitchen furniture and anything else. Other than the delivery time, I am quite pleased with Ashley.
Our experience at this store was very pleasant. We worked with Joe and he was very helpful, very polite and gave us the space we needed to look around with no pressure! We will definitely be returning due to Joe’s great customer service!
The representative was super friendly and helpful!
Everyone was very helpful and not pushy. Chris did an excellent job explaining all of the options with tables we were interested in and the checkout process was seem less. Can’t it for the table to be delivered!
Looking for dining room furniture the sales associate was very helpful and polite.
Very friendly and helpful with all of our selections on living room and dining room furniture, as well as our lighting fixtures.
100% do not buy from here!!! We bought a rocking chair, and it immediately started creaking a little. It slowly got worse and worse, to the point where it can't move without a loud creak. Ashley sent a repairman out, who said it was structural to the wood frame, which he can't fix. Ashley called (from a foreign number, not the store) to say that they won't cover it. I said it's well within the warranty time and the chair is unusable. The foreign number said a manager will call, which they never did. We have a baby who gets fed and falls asleep with this chair, except not anymore since the chair is so loud. So the chair has no use, and we're under a year of having it. We have bought all of our other furniture from Bob's Discount, which has been 100% more solid, and who actually stands by their products.
Kudos to Joe, very fine and helpful salesman.
Stopped by Ashley Homestore today in Willow Grove. Immediately Joe greeted me. He helped me tremendously for the almost hour I was there. His pleasant demeanor made my experience exceptional.
Associate Chris was very nice. Didn’t pressure us or follow us all over the store. He answered my question and gave me the info I needed. Will definitely go back to Ashley to purchase a living room set. Prices are very competitive and not over priced.
This is the second room I’ve done with Ashley Furniture. Liked that the sales person gave us space to explore options with no pressure. No hovering! We didn’t intend to purchase that afternoon but we found exactly what we were looking for and placed the order. The sales team and accounting team were both very professional and a pleasure to deal with.
Customer service and warranties are a joke! I will not be doing business with ashley in the future!
Beware of getting any furniture from this store. They lie to you about customer service and quality of product . I bought 3 set sofa costing me $3000 only to have the sofa cover ripped off in less than a year. I was convinced by the store manager to buy warranty which should cover the maintenance for 5 years but they didn’t even respect it after 1 year. I had to go through mental trauma when I had to call customer service but every time there was long wait period or they just disconnected. If you want to waste your money on bad quality furniture then buy from here. THIS STORE NEEDS TO GO OUT OF BUSINESS
Valeria was extremely helpful. She is very knowledgeable about all ashley products. We are very happy can't wait for the couch to arrive.
After 3 failed deliveries. They delivered a bed and installed the headboard upside down and claimed this is the correct way, because it’s defective. This is a child bed and they were ok leaving the headboard like this so a child can easily fall over… We had to fight this with customer service to have someone come out and fix it. Also they gave us a dresser mirror that was incorrect. It’s a shame we paid about $2000 for our daughter’s bedroom set and waited 8 months for it to be delivered with 3 failed deliveries. Ashley’s furniture staff/ customer service is unprofessional and they will give you the run around and not address any issues they caused! Save yourself a headache and don’t shop here!
What a WONDERFUL experience at Ashley Willow Grove. Valerie, our salesperson, was exceptional. The day before we visited Ashley Willow Grove we visited Ashley in Warmnister. Ashley in Willow Grove beat Ashley Warminster by almost $4000.00 in price. Not only was the furniture way less expensive Ashley Willow Grove offered incentives and deals that were not available at Ashley Warminster. I am so glad that we stopped into Ashley Willow Grove. Every employee at Ashley Willow Grove treated us with kindness and walked us through every step. Needless to say, we will ONLY be shopping at Ashley Willow Grove.
Valeria was excellent in helping us find our couch!
Our sales rep in the Willow Grove Store was very professional and knowledgeable. Pleasant experience overall!
The employees are friendly and they take the time to explain everything in detail. All questions get answered.
Good quality products. We went to many furniture stores in the area and Mikale was the best sales rep we had by far! Highly recommend you work with him.
Joe was professional, polite, and full of information ( almost too much information--if that's possible).
Sales team was very helpful and happy. We were in and out in 1 hour. Bought sofa and loveseat and it is getting delivered this week. Very happy
I bought furniture here more than a month ago. The staff in the store are very nice and helpful. But it’s the customer care center that’s the problem. If you try to contact them for a problem with your order, they don’t get back even after leaving as many voicemails as humanly possible or sending them endless emails, they won’t reply or call or make any sort of communication! I had to drive to the store twice to enquire about my missing dining table chair and return a bed frame . But the store doesn’t accept returns directly, they ask you to contact the customer care center who say they will call back and THEY DONT! I don’t know where else to go! Also, it’s been 10 months and I’ve only received 7 out of 8 chairs with my dining table.
Bought a sofa and the arms were delivered broken to me. Sent a repair guy out a month later for a guy to only come in and take a pic of it. Waited a month after that (today) for them to fix it and they never showed up after confirming the appointment the day before. Please do yourself a huge favor and never shop here!
Chris was an awesome salesperson and explained everything about the sofa, etc
Very understanding and fast customer service. Staff very friendly. Got an amazing couch on the day I wanted. Mikale helped me and provided excellent service.
Sales person Joe was so very polite, helpful, and explained all the warranty information. I am so glad I went in the Ashley store located in Willow Grove and spoke to Joe. He was wonderful
Great service, and very helpful.
Mickel did a great Job recommending a bed for me! I had a great experience, highly recommend this store. 100% satisfied
Quick and easy experience! Joe was very nice and knowledgeable.
Absolutely awful customer service. My wife and I ordered a blue chair based on the display model within the store. The chair that was delivered was teal. We immediately attempted to initiate a return due to the mis-coloring. After a month of never getting a call back, it was determined we’d need to pay a $104 restocking fee and it was blamed all on us. There is absolutely no consideration here for the customer. We will never shop at Ashley again.
Excellent! Seamless easy purchase of a mattress and pillow!
Customer service is terrible, what you see on the floor us not what you get. Had living room set not even a year and cushions are nearly flat. Quality of foam is terrible.
I had a good experience in this store. All staff were extremely helpful and kind. After coming from another store where I was treated as if I didn't know what I was talking and spoken to very rudely Ashley was a breath of fresh air. Great customer service.
A big 'THANK YOU' shout out to manager Randy Norris of the Willow Grove location!! Our recent purchase was delivered with a crucial piece missing. The dispatcher said it would be 5-6 weeks to get the part. When I spoke to Randy regarding this issue, he immediately jumped into action!! Within 2 days the part was delivered and installed!! Randy is all about customer satisfaction!!! THANK YOU RANDY!!!!
I went to Ashley’s today and bought furniture for an entire apartment. Joe, my salesperson, spent a huge amount of time helping me. He was extremely helpful. I received more than I expected for the money that I spent. There was so much to choose from. I recommend Ashley’s 100 percent.
I enjoyed my visit there. There is a huge selection of furniture and the staff was very nice and helpful.
Me and my family came to this store this morning looking for furniture, we walked in the store and seen several employees doing nothing. No one greeted us we walked the whole store all the while NO one attempted to help us with anything. I had to find someone just so I could make a purchase, see what color options they had. Upon me making my purchase they used debit for my card which is not a problem but the problem came when they asked for my identification why do I need identification and I’m using debit. Needless to say after this purchase I will stick to raymour and Flanagan.
Friendly knowledgeable no pressure. Perfect.
Great customer service today & delivery in 1 week!
Customer first experience! Joe was friendly, knowledgeable, and patient with us while we furnished our new home. Can't wait for our items to come in. We fully expect another amazing experience when we go back to furnish the rest!
Great service. Simple easy. Tim was awesome.
We worked with Joe Karol to find a recliner and he was extremely helpful and made sure to get us the best price possible. He made us feel very comfortable with what we were getting by showing us all of the options we could get.
I just wanted you to know that if you wanted to shop for furniture and you want fast good results Ashley‘s furniture Willow Grove was excellent my salesman‘s name was Christian Feise. I was in and out of the store in no time Funiture ordered and he explained everything to me. He even explained about the warranties. So I just wanted to let you know my experience was fantastic keep up the good work Chris changing the world one salesman at a time
Chris was great! Not pushy, didn't follow you around.Helpful with deciding what type of fabric to get with our animals and kids. Hubby has been wanting the theater style for a while and Chris showed us all the extras! Can't wait for in to come in. Only thing that would have been better but not in anyone's control is the waiting period. But we are fortunate that our current furniture is still ok!!
Chris was our service rep, he did a great job picking 3 rooms of furniture. Time and patience we’re his strong suit.
Awesome products
It was very easy to shop in this store and they have Great customer service.
I purchased a sofa and love seat 2 years ago and loved it. I purchased a 5yr warranty to cover and issues. Imagine my surprise when I call and report damage they tell me they won't cover it. Only offering 199 store credit. As if I'd ever shop here again. Don't waste your money on a warranty they don't honor it.
The staff were extremely helpful
The sales people are great. The furniture is decent. The delivery and installation is horrible. They tried to put together our chair outside in the mud. Then when they did come in the broke it and said ok. Ran the heck out. A week after pickup, I still have not been credited for my chair. And in addition come to discover the furniture we kept is built wrong too. Legs are super crooked. Don’t buy from here, same quality at Ikea and at least you put your own stuff together so you know it’s done right.
Nice to just look around without being bothered! Great service from Chris when I was ready to make my purchase.
Always a great experience.
Chris was very help I came in knowing what I wanted and he was on time , we talk like we were family. He give me Options and I made my decision and he got me out of there nice and easy process. Enjoyed his skills. Thank you Christ Feisty
Helpful staff, nice showroom.
I originally gave this store 5 stars, because the customer service and amount of seemingly quality furniture at excellent prices. However, delivery has been a bit of a struggle, so I have adjusted my rating accordingly. I ordered a small table with two stools at the end of December. It's now April, and I'm still waiting for delivery. I was told delays would put delivery in mid-February and that I would receive and call with an update if there were any changes to that. I waited until the end of February - no call. So, I called. I was told it would be mid-March before the item was delivered to the warehouse. mid-March comes and goes; no call, no delivery. I call back. I'm assured I will receive a call by the end of March to set up delivery, as it still isn't at the warehouse. The end of March comes and, as anticipated, no call, no delivery. So, I call back today and am told to expect a mid-April delivery. Now, as a rational person, I don't expect to actually receive my table in mid-April, I expect to call back in and be put off for another 2 weeks. I think there is a delay of up to 16 weeks due to Covid, and I'm only at week 13. I just wish I didn't have to reach out to find the status of my order that has been delayed almost 2 months, because I was assured I would be updated by phone regularly. So, I would recommend this store because their furniture is beautiful and I was assisted in every way while shopping for my table, but just be aware that if you need something quick or aren't willing to wait, you may need to look elsewhere.
I walked into the Ashley's in Willow Grove on a Sunday at 5:40pm where they close at 6:00pm. Trevor met me at the door with a kind hello and willing to assist me even though his shift was to end in 20 minutes. Trevor was very kind, very helpful, and very patient. Trevor also spent additional time after hours to insure I was satisfied.
Trevor was extremely helpful and accommodating. Great prices too
Every time I enter this location, Mr. Joseph is always there to greet me! Impeccable socially and customer service skills!!! He is the reason I continue to shop there! Thank you for being so kind and understanding of my needs!!!
I ordered a table and Stool set from this Store. I was so excited about my new item. I received a call to let me know my items were on the way. The delivery guys did not have on a mask.. my items were not wrapped up. I was confused because I was told the extra $60 was for set-up and delivery. Once everything was inside. I looked at the stools and they were worn.. I was confused as to what had occured to them. I called back to the store to complain about my purchase..I was transferred to another department.. I was then told to send pictures of the damage. I did that and had to call back an Friday and Saturday.... Confused!
Joe C was absolutely fantastic when we came in to look for sofas! He helped us find the right fit and was very informative in details and delivery. I would highly recommend!
Joe was nice and very helpful 👍
Convenient, great service, and great options. Val was very helpful.
I got my Queen firm mattress there on black Friday they were very helpful and the price was fare I appreciate ashley furniture.. I will shop there again
Great Sale going on in entire store!!!
Very professional. Thank you Ashely HomeStore!!
Me likey!!
Worked with Ariel and she found the product we need and was able to get it delivered on time before the holidays - great job!
First and foremost I come from cooperate America, sales and marketing, worked at 2 car dealerships, and airline contracted companies at the Philadelphia international airport. But when it’s my turn to be a customer , I just wanna be a customer lol. When you walk in to a furniture store like Ashley’s, you will feel like a kid at Disney world for the first time, the most exciting thing to do when you know you are about to move. Ariel definitely made that experience possible, when it was actually time to look at the inventory. The experience turned into one of those warm welcomings into someone’s nice home, where you see the log burned fireplace, “take your shoes off when entering”. And that’s the experience that you are supposed to have, when entering a furniture store, because in essence, you are shopping to furnish your home anyway. Good time spent at this Ashley furniture store location in Willogrove pa. Will definitely be back to furnish my entire house from this store.
Great place to shop for whatever you need for your home.
Great customer service very knowledgeable about product and best of all not pushy about buying
Okay
The furniture is good quality, the prices are good, and the service is excellent, helpful but relaxed and warm (as opposed to stiff and overbearing as you'll find in some other stores)
The salesman asked us a few questions and then let us browse. Once we were ready he efficiently helped us close the sale.
We walked in and felt no pressure. The selection was terrific and Valeria, our sales associate was awesome!! She was knowledgeable, receptive and knew how to get the deal done quickly. Thanks Valeria for the great experience.
Mr Tim serviced my husband and me as we searched for living room furniture. Mr Tim is a professional of excellence. He provided everything we needed to make our furniture selection. His mannerism is outstanding. Give him a bonus!!!🤗
Great treatment and service
Furniture was high quality and the salesman Joe Karol was very helpful and informative
Ashley homestore at Willow Grove has great customer service. My sales representative Mikale was patient, knowledgeable of the furniture and understanding of what I was shopping for. He gave great advice in helping me make my selection and I be coming back for future purchases.
My husband and I had a fantastic experience with Valerie at the Willow Grove Ashley Store. She is one of the most refreshing and helpful salespeople we have experienced in the last few days. I can't even express how much we enjoyed our time with her. She helped us efficiently and we bought a sofa and two chairs. Completely delightful.
Very helpful and not overbearing. Would go back again next time we need furniture for our home.
great selection, great Staff! answered all our Questions ! very satusfied!
Chris was great helped us pick out the perfect couch! So glad we made the Labor Day sale really helped out. We buy all our furniture from Ashley’s
Chris and Trevor are excellent sale reps. They were friendly and helped us find the perfect sofa and end tables. There was no pressure involved and the buying experience was enjoyable. FYI we had two sales persons as Trevor initially helped us with the mechanical aspects of the unique sleep sofa. Chris then assisted us with the purchasing and delivery processing as Trevor was working with another customer. The Labor day sale was awesome.
No pushy salesperson. Easy to buy.
Ordered some furniture for my living room got what I wanted I am satisfied. Delivery of the furniture is another story, I was told I may not receive my furniture until November because of COVID and shipping.
Very helpful & knowledgeable sales staff. Not pushy at all. Great selection of furniture.
Found what we wanted quickly and the salesman Madden could not have done more to set us up and explain the order and delivery process
Excellent service. Quick, informative assistance. I was led to literally exactly what I wanted instantly. Super nice employees too.
Joe my sales associate was excellent, He was very patient and knowledgeable about the furniture,pricing, and delays on delivery. I would definitely tell my family and friends about my Ashley HomeStore experience.
Trevor is awesome! Super helpful and patient. We came in nervous and unsure of what we wanted and left with the perfect option for us. 10/10 would shop with him again!
My husband visit the store alone and spoke with Valerie. We returned about a week later and she remember him and walked us thru details and answered all our questions and concern about the delivery delay. After thinking about what Valerie said we returned and spoke to Chris Feise, sales manage. A very knowledgable, profeastional and funny man. He asked questions offered his services to us. He was not pushy. We were very, very pleased and extremely excited about our new living room set, recliner and bedroom set. Thanks Ashley
Mikale was amazing, super helpful super patient and very friendly as well as all of the ladies at check out. I will definitely go back
The young lady that helped was outstanding. She made this very easy to choose and offered numerous options. She’s a value to your company.
I went there just to browse.
Awesome service a guy named Tim help me out. He was patient and nice. Definitely will be back! Employers need more works like Tim.
Valeria was beyond helpful. She was so nice & patient and was very knowledgeable.
My salesman Tim was AWSOME. Helped me with everything I was looking for. I will definitely go back when I need anything else
We were greeted as soon as we came in an asked if there was anything we were looking for when we said we were just looking Chris our salesman said if we needed any help he would help us then he left us alone to look around something that I like the most not being hounded so when we were ready Chris did everything we asked and made the sale as smooth as can be. Thank you Chris
I was helped by Val at the Willlow Grove store. She was wonderful, she took the time with us n explained questions i had about the mattress I was looking for. I have back issues, she also helped with the bedroom set n the financing portion. She was very detailed with her everything. Go to Willow n ask for her help u won't regret it!!
Chris was very helpful and nice. I will be returning to this location for sure!
Great customer service!! A comfortable experience
Ashley's has a great selection of quality furniture. Sales staff was helpful but not intrusive or high pressure. Our salesperson, Chris, was very friendly and knowledgeable. Their add on 5 year protection plan converts to full value store credit at the end of the 5 years if you never use it.
I went into Ashley a few days ago, I wasn’t expecting to buy a whole living room set, but that’s what I did. A really nice man, Joe Karol, helped me with everything, and he was wonderful. He price checked all the items from the store and online and got me the best prices for every item I selected. It was quick and easy, and Joe was so nice. I’ll definitely be going back there when I need any more furniture.
Ariel introduced herself and allowed us to go through the store, she returned to us when we had a piece we were interested in and was very helpful explaining to us about the pieces we chose. Very good experience. No pressure, Great prices.
Mikale, my salesman was very helpful & knowledgeable. I would definitely recommend Ashley Home Store in Willow Grove!
Went in to buy a mattress, I didn't know they don't stock items but they do deliver fast when it's at their local warehouse. Joe was super attentive and didn't pressure me in any way. I tried out probably 8 mattresses but the first one I tried was the best one out of them all. Checkout was a breeze and I'll have it delivered in 2 days. Thanks to Joe and Alex for making my first experience with Ashley Furniture an amazing one.
Very pleasant experience. Got exactly what I needed. Will highly recommend.
Timothy Madden has been absolutely fantastic to work with. He is very helpful. Always returns my calls and is very informative.
Our sales person Ariel Shanks was very pleasant and helpful
Great selection but very disappointing when we went to buy they told us that we wouldn’t get it until the end of August! That’s two months from now. After spending a good hour finding the right bedroom furniture for my two kids, it would have been nice to know that!
Very friendly staff, helped us find the perfect couch and get everything set up. Would highly recommend!
The Willow Grove Store is excellent. Chris, the manager, is top notch. Goes the extra mile all the time. Friendly, courteous and very competent. Sales folks, Mikell and Tim are also very knowledgeable and helpful. I love this store. The accountant for the store, Alex, is also excellent. Really knows his stuff and goes out of his way to help you understand all of the financial details of your purchase. This is just a great store. I would not buy furniture anywhere else.
Valerie was very helpful and knowledgeable. She was able to help us find the perfect set for our living room and was honest about delays in delivery times. Thank you Valerie!
Joe was very helpful an courteous.
I thrilled with the service and the options! Chris F, the salesman, was lovely to work with!
Went in to get a couch and loveseat. Was immediately greeted by Joe. He was extremely helpful with any questions and got us set up with our sale and delivery rather quickly once we made our decision. Will definitely be using them again!
Chris was very professional-courteous and knowledgeable. We were quite pleased the way he handled everything in a timely manner. Ann Marie Diviny
The customer service of the salesperson was very exceptional. She explained everything and gave ample time to make choices before my final decision. I would definitely recommend anyone looking for furniture to try this place.
Tim was very helpful but not overselling. He gave us space and time but was very promptly to help when we were ready. Easy check out.
I was greeted by a lovely young man a few moments after I entered the store. I told him what I was looking for and he showed me that and 2 more as and alternate . He gave me my space and when I was ready I found him and purchased my items. Thanks Mikale for a good shopping experience.
Salesperson was very helpful answering all questions
It was a great experience. I always have a good time at this location in Wilmington, PA.
Friendly, knowledgeable salespeople! Great prices!
Easy, fast and convenient
We were greeted soon as we walked in the store. This is our third time shopping at the Willow Grove store. Friendly staff and very clean and organized.We will go back as soon as needed. Great store!!!!.
Very nice salesman(Joe). Very informative and pleasant. I was able to purchase a recliner.
I really like this store but their delivery is horrible. You have to wait 2 and 3 months for furniture.... We actually cancelled an order because we were able to get it from another store within 2 weeks!!!! They are gonna lose customers and money if they don't fix this ASAP.
Very polite young man who helped me out with a new dining room set.
Very pleased with the service. I just wish they had been more honest with the delivery date.
Great service. Chris Feise was a great help.
Great pricing, great service, great people!
Joe Karol from the Willow grove store was very patient and selfless stood a hour over his shift to make sure we got the best deal and addition for our house. He was simply Amazing also the manger Chris was great as well. Thanks Guys !!
Valeria was very friendly right off the bat. Not pushy at all, but very helpful. There were a lot of good choices with customizable options. Great experience.
John and Crystal were absolutely wonderful to work with. They know there jobs well and explained all questions I had. I am so glad I found this Ashley store. A pleasure to do business with Thank you both
I loved the place and their furniture!!!as you can see I bought a lot of furniture. Thank you for holding it for me, until I find a condo. The service was great!! He was a big help!!! I would recommend Ashley’s to my friend and family.
Didn't feel pressured to buy and was able to look without hassle and when time to checkout our salesman Chris was very helpful and quick
Excellent customer service and a beautiful showroom
Ariel was a pleasure to work with, she was very helpful and no pressure like other furniture stores that I have been to. Good quality furniture and prices are reasonable, especially when they have a sale. You get what you pay for and I purchase most of my furniture at Ashley. Delivery is in a timely manner and they set everything up for you - which is helpful. Everyone is pleasant to deal with, however, I really liked Ariel she seems to care if you are a happy customer! Thanks Ariel!
Just went to Ashley furniture to look around. We had no intention of buying furniture there, we were planning on going to another store. We met Valeria As our sales person. She was so helpful, so professional, so friendly and took time with us. We ended up paying attention and looking at what she was showing us. Because of her professionalism and her kindness, we decided to get the furniture from her.
Great customer service!!!
Walked in to do some casual browsing and ended up buying a bedroom set. Chris our sales person allowed us space to walk around without being obtrusive and was informative when we had questions. Would definitely recommend this location.
Over 5 months delivery time and spent hours making more then 10 calls a day just trying to find out when it will come
Great prices.
(Translated by Google) I love it, my whole house is furnished from Ashey HomeStore # 1 (Original) Me encanta, toda mi casa está amueblada de Ashey HomeStore #1
Bought a sofa today. Mike was excellent to work with. Ask for him if you go there!
Good furniture I will never by lazy boy again
Ordered in August and we have not received our furniture yet! DON’T believe the delivery dates they give you. They’ll apologize and give you later delivery date every time. They will not compensate you for the inconvenience.
Decent furniture, decent service
We ordered our couch back in July! And since we ordered we wish we never walked into this store. Since July 12 when we ordered our couch I have receive one phone call from staff here in regards to a status about where my couch is every single time they would give us a date and we would never hear anything so then we’d have to call just to be given another date it’s just horrible costumer service! Our couch was supposed to be delivered today and it once again was radio silence from anyone till 30 minutes passed to time period they gave me till I got a call saying that their truck had broke down. It’s just been one thing after another with this location and I advise ppl to not buy anything from here. I decided to come back and add to my review we just went to the store and spoke to the “general manager” and he just like every single employee in there are useless. Don’t have an answer to any question, very standoffish and seemed to not even care and really do not take your money here!
If you want to actually receive your furniture order in less that 3 months (after being give 5 different pushed back dates) by all means shop here. We were told in august our couch would be here end of September ITS NOVEMBER no couch. The customer service experience is a joke as well. Both Tim (salesman) and alleged manager Dan (I say alleged because I can’t imagine putting someone with such lack of people skills in a management position) should be ashamed of the way they have handled this experience. I have tolerated each push back with total understanding and have said nothing but when I asked about a refund of even simply credit for delivery fee for this extended wait they offered nothing. To make it more interesting Dan was asked to provide the corporate office number to me and he in fact gave me another furniture stores number. Make no mistakes I will be posting reviews everywhere and will continue to call corporate myself until something resolved. We paid IN FULL for our furniture so where is it?
Ordered a sofa, very excited for the sofa, just don't understand the 10-12 week wait time.
Customer service is rude and unprofessional. Bought a mattress that didn’t last long, bought a warranty for it, only to be told they cannot help us. Never spending another cent there!!!!!
At the end of August my husband and I bought new living room furniture. This is our second time purchasing furniture sets from the Willow Grove store. Our salesperson Tim was so friendly and knowledgeable about everything and answered all of our questions. From the beginning, he was transparent with us about the delays due to the pandemic and since we were not in a rush for the furniture it was fine. I was appreciative that he was up front and honest prior to us signing on the dotted line. He called us regularly to update us when pieces of our order were ready. He gave us the option to split deliveries but we chose to wait until everything was ready. The delivery company called us yesterday and gave us a time frame for delivery today. They were respectful and careful. Tim’s service was exceptional!! We really could not have asked for better service. Yes, there was a delay but there are delays everywhere these days because we’re in the middle of a pandemic! Everyone is doing their best given the circumstances. Thanks Tim! We will be back when it’s time for more furnishings.
Went in to shop with someone else and ended up buying a beautiful room divider. They had a great sale on accessories. They sales people were very friendly and helpful.
Resorting to posting negative reviews across any and all channels along with the 2-3 calls made daily to this store and their distribution center in NJ. Maybe this, in addition to a less-than-friendly in-store visit will light a fire under someone’s *ss to at least have the decency to give me a call back. 2 weeks of calling to address multiple rips in the SECOND set of cushion covers on a couch/loveseat set purchased less than a year ago and I have yet to hear back from any of the 6 employees I have spoken to or have been told would call me. Lauren, some “manager” in the claims department simply never called me back after multiple employees left messages for her to do so. Dan, the store manager was at least entertaining my calls and professional, but has yet to successfully have Sheenalee, the store rep at the distribution center who is the only one who can apparently help me, actually call me back. From someone who manages the sales and customer service department of a wholesale company, I am beyond astounded at the lack of service and even slightest bit of concern about maintaining the store’s reputation. UPDATE: Finally received a call back after leaving the first angry voicemail throughout this ordeal. Full refund in the form of a store credit. Old set will be picked up when they deliver the new one. Happy with the result, but getting there was a pain.
Very nice furniture Good quality and quantity The employees are very nice
We purchased outdoor patio furniture 2 years ago and it’s completely falling apart and the coloring damaged. We have contacted the Guardian Insurance plan 3 times, corporate (kept transferring and disconnected), have gone into the store (was told to leave bc of the wait but would call that day, never did)and left multiple phone messages and emails with ZERO response. I was polite and respectful in all of my attempts and would just like some support. I do not recommend purchasing anything from Ashley. The quality is awful and clearly they do not care about their customers bc if they did they would have at least gotten back to us. We spent a few thousands dollars and take care of our furniture by covering whenever not using it. It’s very upsetting because all we would like is a simple response with the hopes that they would live up to what they promise when selling it to you.
Great store with excellent selection and amazing staff. Joe really helped us purchase some great furniture for an amazing price. I would easily recommend this store to others looking for quality furniture.
I wanna start this off by saying everyone INSIDE the store was great and very helpful. However, my experience after my purchase was awful. I was told that part of my order would come a certain day and they would put everything together for me on my moving day. The delivery drivers only came in and dropped off my bed, didn’t put together or anything. After packing up the rest of my belongings I noticed that I was missing several pieces to put my bed together. I called the customer service line later that day and he questioned me , wondering why I took so long to reach out and was very rude on the phone. Alan , and the other managers there did their best to try and help me with this situation but it’s 8/28 and I still haven’t received all my items I ordered several months ago. I understand with COVID and everything going on it can be hard but at least keep me posted. I will NEVER shop here or recommend anyone to go here ever again.
I've had a very bad experience at this specific Ashley homestore. I originally bought furniture that was 'allegedly' in stock. I found a couch that had the right look and the perfect dimensions for our living room. The manager actually sold us the product and pretty much drilled me to go home to measure my door way for 31inches to make sure the merchandise would fit upon delivery. I later found out that my delivery date was pushed back by an entire MONTH (I thought it was in stock). I was absolutely in love with the couch which is why my husband and I decided to wait until it delivered..... Then, the couch got pushed back 3 additional times! We thought, well we waited already a month, what's 2 more weeks..... After waiting 2 months for the couch, we found out that the couch was just sitting at the warehouse (for who knows how long). They didn't call us to schedule a delivery date, we called them because we were trying to check on the status. We were told that our delivery would be prioritized given how long we waited but yet we were scheduled for one of the last deliveries of the day at the end of week. When the delivery arrived, the delivery told us that the furniture was a 'no fit.' The manager that sold me the product gave us the wrong dimensional information. Ashley gave us the option to have the couch disassembled and reassembled in my home in order to fit our entry for an extra cost. Which we agreed to because we already waited 2 months for it. We had to wait the following week for the 'special assemble' delivery. To find out they had to reschedule our delivery date. When the delivery day came, the delivery man arrived with the furniture not disassembled and told us it was going to cost us double the original price. We were furious and asked for our money back. At the point the cost was not more than the headache. Never again. I felt like I worked for Ashley instead of being treated as a valued customer. Waited 2 months on a couch that we never received.
Great staff.
Salesman was not great, but when I decided to buy a couch I gave him the commission anyway. When talking on the phone, he spelled my name as Kenith (supposed to be Kenneth) and spelled Colorado as "Colorido". I paid the agreed upon price for the couch and loveseat but was immediately contacted again telling me the price was wrong and it was an additional $55. AFTER I paid they told me it would be ready in a month, and after two weeks they just called again to say it will be an additional two weeks. Incredibly poor service. If you can afford it go to La-Z-Boy because this company is apparently full of incompetence.
My significant other & I have recently bought furniture from this location and our experience was great from the time we walked through the front door! The room was filled with friendly smiles and several employes that were eager to help us and answer any questions we had! Highly recommend.
Said warranty would cover everything and of course it didn’t. Now will only bring out a repairman to fix the couch instead of being replaced like the sales person said they would. Horrible sales people that lie to you to get you to buy a $130 protection plan that doesn’t cover anything. Not buying from Ashley again. Don’t even try calling customer device, I waited on hold for 30 minutes and then that was the wrong number so she gave me another number where I waited on hold another 20-30 minutes where I was told that was the wrong number as well. Called a 3rd phone number where I was interrupted while I was speaking and just had a horrible experience with this company. Never again.
Very helpful my son picked put everything he needed for his apartment Thanks Steve for your help
Allen was very helpful and informative about everything. Sales were great as well!
I wish there was a no start rating! The worst customer service ever in my life! Was there 20 minutes and no sales person ever approved us. However they were less than 5 feet away taking about the pay process of the company! Upon leaving I asked the salesperson at the door if anyone worked here? He replied " do you need help?" I let him know I did 20 min ago proceeded to leave!
Wonderful staff
We love our sofa!
Service mediocre. Quality ok but not a large quantity of colors. Beautiful pictures and accessories.
Friendly and very helpful with my selection.
My fiance and I recently bought bedroom furniture at Ashley in Willow Grove. We worked with Christian F, who was awesome. He had answers to all of our questions, was not pushy or overbearing, and was just overall a pleasure to work with. There are a lot of nice items in the store and if you are making a trip, I highly suggest requesting to work with Christian. Great guy!
The service was absolutely amazing. The store was clean. And the staff was absolutely professional. I would recommend Ashley Home Store to any of my friends
Very nice staff. Very helpful
Nice place to shop
My salesman Joe went above and beyond to make sure that I had the perfect pieces for my daughters bedroom . He was so polite and very professional.
Excellent experience in your Willow Grove store with Samantha McBride, who was extremely helpful in the purchase and coordination of delivery of a rocker/recliner for our son. This was the second time she has helped us, as previously we purchased a bedroom set and a power recliner for our son. Delivery on both occasions were in the time frame chosen and the set up went smoothly. I would highly recommend Ashley HomeStore for all your furniture needs.
Friendly and helpful staff! Excellent prices for good furniture!
Fantastic! I received great service. The employees are knowledgable and friendly
I had a great experience shopping at Ashley HomeStore in Willow Grove. Cheryl McNally was awesome, I appreciate her knowledge of the furniture. A very nice person. I’m looking forward to coming back into the store to purchase more furniture.
Stop by Ashley you be glad you did
I Love Ashley Furniture, However, I Would Not Recommend Doing The No Interest Credit... They Tell You You Will Not Be Charged Any Interest For Your Purchase And You'll Pay It Off In 12 Months... HOWEVER What They Don't Tell You Is That The Payments DO NOT Equal The Amount Of The Sale And Therefore At The End Of The 12 Months, The Balance Of Course Is Not Paid Off, Because The Payments Were Low And Then They Hit You With A $400.00 Interest Fee That Can Not Be Disputed... Also, The Sales Aren't Really Sales... They Raise The Price And Then Create These Bogus Sales And When You Go Back After The Sale, The Price Is The Same As The Alleged Sale... They're Furniture However, Is Quality And I Only Buy My Furniture From Here...
Customer service great. Didn't have to wait in line long.Wonderful selection of items.
Nice
Home furnishing store offering items for every room in your house, apartment, dorm, etc... Have one of a kind and mass prod items. Salespeople attack you as you enter in round Robin fashion. Prices are high but usually negotiable, even when they say they're not. High attrition with the sales team, so if you don't like who you get the first time, stop by again tomorrow. Oh yeah, just for fun, say hi to the front desk, and run back to an area, then watch the sales people run after you.
If you go to this store, ask for Cheryl, she is beyond helpful and patient when it comes to figuring out your needs. I have bought my family and bedroom furniture from her she was incredibly accommodating. I bought a loveseat, hated it, and she was able to allow me to swap it out for something that better suits me.
Friendly sales people
Good prices, helpful staff
In house customer service was great. But the couch and love seat both broke with 2 months of having them. And the customer service out of the store is the worst I've ever experienced. Stay away from Ashleys Furniture. The Furniture breaks easily and the customer service is horrible.
Ugh furniture begin to fall apart 2 mos after we brought it home. The Seams started coming apart. Upon further inspection of the furniture, we discovered that there was just a frame and some padding on the frame, no actual cushions. These too came apart. I have NEVER seen furniture built this way, it was so uncomfortable after the initial breaking in period ( 2 mos). I would definitely NOT recommend F-
We had a wonderful experience at this store. Our sales person both times was Angel Wen who was a pleasure to work with. We bought a sectional a few weeks ago and that was delivered on time and is so nice and comfortable. We went in on Saturday to order a new bedroom set because Mealey's lost our furniture and our new bedroom set got delivered yesterday with no problems. We had pleasant and efficient delivery people and we are so happy to have a bed to sleep in and furniture to put clothes away. I would recommend this store and Angel to anyone looking to shop there.
Always worth a visit for reasonably priced furniture.
In July of 2018, I purchased a sectional from Ashley in Willow Grove Pa. for over $3,000. Some months later I started experiencing quality issues with the chaise portion with an area of that starting to collapse. Two service calls later and nothing is fixed and no attempt has been made as they keep telling me that they don't have the correct parts to do so, despite the fact that a package was sent to me, allegedly the wrong parts. On top of that, the delivery professionalism and efficiency is a joke. They generally forget a part of the order and another appointment for delivery has to be made to rectify the issue. They just don't have their act together. The store manager, Keith who seems nice enough is powerless to fix anything, he always refers me to corporate having to make all decisions, so, buyer beware So far, neither the store or corporate have not fixed my issue, we have spent over $10,000 with them in the past year, so customer loyalty does not seem to be of concern. Very sad and just wrong.
Purchased a recliner 14 months ago. Ashley had to come to our home 5 months after we purchased to replace the upper part of the chair. 5 months after that they had to come to our home to replace the upper part of the chair. 4 months later the upper part is ruined again and there are cracks all over the chair and hard. Ashley insisted we buy Mohawk leather and conditioner which did not do anything to keep the chair soft ($40.00 later). They will not do any more for us. Not a replacement or a refund. Ashley furniture is a terrible company and their customer service in the store in willow grove and there service division is really terrible. Will never purchase at Ashley anywhere😡😡
Wonderful service and amazing deals! The sales associate and manager were very knowledgeable and kind. We will definitely come back to buy future furniture for our home. Very easy to purchase and free delivery tops it all off. We would highly recommend shopping here!
Great service and people. Very helpful!
I hate the quality of the furniture anymore is looks so cheap but pricey and it makes no sense
Warranty is a joke. Read the fine print when buying furniture there.
Tyra was very easy to work with while we were in the store. She didn’t pressure us to buy anything and was very knowledgeable of the store. We will definitely be back again!
Great Store! Our salesman Jim C, was incredible. He was very knowledgeable and made shopping for furniture fun and an experience to remember. I will absolutely be back to see him. Thank you Jim!
On our visit last week to Ashley Furniture, I had no intention of buying anything, well that didn’t work. I love their furnishings and Joe was so incredibly patient and helpful! I will be enjoying shopping there in the future!
Too expensive...for my taste anyhow
Sam was a super sweet sales associate and very patient with my mom and I as we were indecisive on a furniture to get for my living room. She was also very professional and knowledgeable regarding the items in the store. I would definitely come back to this Ashley HomeStore because of the professionalism that I receive alone. I hope I love the living room set that I picked out when it gets delivered to my home.
Very good staff. Very helpful.
Just browsed but sales associate was tremendously helpful and knowledgeable
My experience at Ashley HomeStore was excellent. My salesperson was extremely well informed about the products offered by Ashley. She listened to my concerns about my difficulties in finding the correct mattress to meet my needs as a sleeper. There was never any pressure to make a purchase or to select one mattress over another. She understood how difficult it is to make a mattress purchase and was very patient as I compared different mattresses. She answered all my questions and explained Ashley's generous return policy on mattresses the price reduction opportunities available at the time and even called me to let me know when an additional price reductions was available. I could have purchased this mattress anywhere, but chose Ashley because of Samantha, my salesperson, and her genuine concern for me as a consumer. I feel that I made the right choice in a mattress because of the help of my salespersonand made the right choice making my purchase at Ashley.
Great shopping experience at Ashley’s in Willow Grove. Jim Cipressi was our salesman he was awesome and extremely helpful.
Very Friendly, and knowledgeable staff.
06/17 @4pm ... walked in and wasn’t greeted. Three sales worker were standing around and they were helping everyone else.... I was waiting to purchase a sectional and not ONE didn’t even talk to me. Could it be that I looked so young and they didn’t think I was serious? The other customers were looking at me as if I shouldn’t be there 🙄 going to take myself to the other Ashley furniture store in Plymouth meeting
My salesperson was very attentive, polite and knowledgeable. It was a quick & pleasant experience.
Bought an all metal queen bed frame for a memory foam mattress. I found that the thin metal slats weren’t strong enough to properly support the mattress. When I called (within the 30 day return policy) I was told that this item could not be returned, I knew mattresses were not returnable, but an all metal bed frame? Good customer service and policy are lacking.
Great prices, Joe was the best!
Tyra was great helping me pick out my new bed set and future reclining couches!
We had a great experience when shopping for a sectional. The says went above and beyond to help us find the perfect for. Everyone was friendly, professional and helpful. We will definitely go back.
Angel Wen was amazing to work with. She was so informative, easy going. Just enjoyed working with her. Looking forward to working with Angel agin in the future 😊
Great job guys!! I love my bedroom set.
Every time we have gone in the staff has been extremely kind. We went in a month ago just to price shop and made it clear we weren't buying yet they still showed us around everything we looked for. Then we actually bought and due to sales and the staff working with us we got the furniture for about half the original price we first found. They also have a kids corner that my child was able to entertain herself while we filled out paperwork.
Beautifully laid out Salesmen/women very helpful but not overbearing.Will return as I tested all sofas for firmness & size & quality. I found what I had been looking for.
I went to look and possibly buy a new bedroom set. Sam, the young lady who helped me, was really nice and answered all my questions....and my daughters. I bought a new bedroom set and was very happy with the sale and the 36 month interest free payments that I qualified for. I would highly recommend Ashley Furniture!
This store is 100% better than the one in Conshohoken. Also Alan was very good and professional in his encounter with us. This store also has a more versatile styles of furniture. I recommend this store to any one.
The store is great. The delivery, not so great.
My purchasing experience with the sales associate was very pleasant! She took her time, she took me around the store to help with decision making! If nothing of choice was on the floor she searched her catalogue! I will definitely be back to purchase a bed frame! The delivery drivers were the utmost professional! They took their time to ensure the furniture was set up in a safe manner! Great Job Ashley Furniture!
Everyone was very helpful and nice and I was able to purchase the couch I wanted quickly and easily.
Thank you for my refund of 89.00.
Tim and Tyra were excellent. We have been frequent customers and get treated that way. Looking forward to making more purchases with Tim and Tyra. Thanks again
Very nice, don’t follow you around but are readily available if you have questions. Not pushy. I visited, left to look at another furniture store, came back and decided to go with Ashley furniture because they gave me a better deal with free delivery. They also made sure to give credit to the original salesperson that I spoke with which I think is extremely respectable. Will go there again
Great experience picking out and purchasing two queen sleeper couches and two recliners for our Philly apartment. From the welcoming greeting after entering to the patience of our saleswoman as we attempted to match color and patterns for well over an hour. We visited two different furniture stores and this was our best experience. We will be buying from here again. Very clean store in a good neighborhood.
The atmosphere and staff were welcoming. Tyra was great...she was able to allow us to make a selection and provide us with great tips about our furniture.
Your sales person Sam (Samantha?), was extremely helpful and professional. I will definitely visit your store again.
Although my husband went to Ashley in my place, he informed me that the staff was courteous and understanding
Very good experience Joe was great at explaining everything and we felt ver good with our purchase thanks
Great store with a wide variety of furniture. Nice, kind and helpful staff. Niki was awesome and she helped us a lot in finalizing our living room set. We will surely visit this store again.
Everyone there was patient and helpful. Cheryl was especially nice. Trust me I need all the help I can get.
Cheryl at the Willow Grove store was very knowledgeable and helpful.
I had a wonderful experience today purchasing my new bedroom set. Alan was so helpful, took the time to answer my many questions, and even pointed out a different bed in this group that I fell in love with. Could not have asked for a better salesperson, and am so thrilled with my purchase.
Idk if this is me, but same name! Ashley's charge u for dropping things n ur couch tht u may find hard to retrieve....Ex....my phone dropped now I'm scrambling just to pay a tech to come retrieve my work phone before tomorrow....F Ashley's
Alan was excellent. He took the time to research stock that wasn't on the floor, enabling me to find an end table and coctail table in the finish I wanted. I am excited about my purchase and will definitely be back for more items.
Very easy and pleasant experience. The salesperson was aweso.e and very helpful. She even moved tables around do we could get a visual picture of how they matched the livingroom set were were going to purchase. Will definitely shop at this location again.
I called the day before so I could come in to see a color of a dining set. I spoke with a salesperson and was told to come on in. As I arrived at the store and asked for my salesperson and was greet with smile. Everyone was extremely helpful.
Our salesperson was very courteous & went out of her way to answer our questions. Very friendly. Big store! Good variety of items.
If i could leave a 0 star review I would. PSA take your money and go somewhere else. Came into this store february bought a couch outright and was told I would have it by march 10 no problem. I asked the sales lady if shes absolutely sure we would see it by then as our neighbor just had a fire that resulted in the loss of our couch and my girlfriend is due to have our son in march and we need somewhere to sit. She assured me it wouldn't be a problem. Come few days after march 10 I have to call them to find out there is an issue and we wont see it until march 20th. A few days after again I have to call them only to find out that we will absolutely have our couch by april 1-3. Well ladies and gentleman it is now april 3rd again I have had to call them only to be told that now it will be here april 9th. Needless to say I canceled my order and got a full refund. Ashley's home furniture in willow grove doesn't sell furniture just lies and promises.
Niki was great. She greeted me as soon as I walked in and showed me where everything I was looking for was and left me to browse. She didn’t hover or pressure me into buying anything I didn’t want or need. I highly recommend!
Fantastic store, staff is wonderful, helpful and courteous. Will aslways shop there and their warranty service is the best! Always have had great experience with every aspect of Ashley furniture!
Sales rep was very friendly and answered all of our questions to help us choose a new sofa. Pricing and availability was very favorable and we never felt any pressure to buy. After shopping a few other stores to compare, we returned to make our purchase. If you are in the market for new furniture definitely check Ashley out.
Caesar was patient, knowledgeable and attentive! Great experience!
Good service, Joe is terrific. The only reason I'm not giving them 5 stars is because when they delivered my tv, I didn't receive a phone call the day before to let me know they were coming and the tv was left outside my front door and they didn't even bothered to knock on the door ( I was home). I was lucky to find the tv when I went outside.
Joe was the salesman that greeted me at the door and helped me pick out a living room, dining set and bedroom. He was so nice and informative and extremely patient. Loved that everything was affordable and very nice quality.
Buyer Beware .this store is the worst store to buy from.. they will not return calls .will not refund your money .tell you all kind of story"s on the phone .charge .your account with out knowing it ... lies after lies ..Dont buy from this store ...manger is no better...owner should know what these people are doing to his store ...4months and still going on.now its turn over to legal .matters .to get return
The furniture at this place is great. Nice look and nice prices. Alan, the salesperson was very nice and knowledgeable about everything in the store. I would recommend Ashley to anyone looking to beautify their home. Joanne F.
Alan was stupendous at helping me with a dinette set. He's very knowledgeable about all the items has to offer, especially mattresses .
Niki was a fabulous sales person. Very knowledgeable and not pushy. Highly recommend Ashley Furniture.
Caesar was helpful and a pleasure to work with!!
Friendly staff, nice clean environment, good price.
Great experience. The staff member who helped me spent the time and effort to find what I was looking for. Very courjal in the greeting and was wiling to help me every step of the way.
Tim Madden was very knowledgeable and efficient. Told him what we wanted and he pointed us in the right direction.
Great customer service and furniture is really nice. Looking forward to receiving our new table.
Angel was incredible. Great service. Helped with all our questions!
Online prices were much better than in store. Beautiful furniture though.
Lollsong for furniture and bed was easy the only thing the order process took too much time they should speed it up -
The selection was not the best. But the service was! Joe was very attentive and helpful in the process of finding what we wanted. He went above and beyond to ensure we were satisfied with our experience. If I return to purchase anything in the future. I WILL ask for Joe.
Absolutely loved working with Niki! She was extremely helpful and provided great guidance and support as I made my furniture decisions. I’ve been back to this store several times and will continue to do so with people like Niki making such a daunting task bearable.
Great furniture, great prices, and great salesperson who really worked to make us happy!
Had a great experience with Alan. He was super helpful but not annoying and pushy like most furniture stores. Would definitely recommend this place to anyone.
When you’re lucky you’re lucky. Spent a few days online shopping and pricing with a few different stores and thought I was completely prepared and was wrong as could be. I visited a store I previously had purchased furniture from and they had a few nice pieces but didn’t want to commit until I had gone to compare elsewhere. Best decision I could have made. I walked into Ashley and was greeted by Niki. Ask for Niki, you won’t be disappointed. She was patient, informative and most importantly friendly. She was knowledgeable and made sure I got every available incentive she could muster.I walked away with two bedroom sets and a beautiful couch for a price I feel really good having paid. I will continue to buy any and all furniture from her and Ashley furniture.
We went in for a Presidents Day Sale. We worked with Caesar who was super knowledgeable and efficient. The process of picking a couch and paying for it took less than 30 minutes. I would recommend this location.
Niki was VERY helpful and commited to making the sale. Eager to answer any questions we had regarding furniture, current sales etc.
Angel was very friendly, personable and informative. Had a very good experience there and would go back in the future.
TheSales person was outstanding very personable courteous and answered all the questions we had she deserves a bouquet of roses
Caesar was a big help with everything! Great salesperson. Highly recommend him.
My experience at the Ashley Store was a great experience. The sales associate Victor was very nice. He let me take my time to look around in store, check out different pieces of furniture and answered all my questions. I will be making more purchases at this store.
Just bought a Tempur Pedic mattress at your Willow Grove store. Ended up also getting a living room set, too. Our sales Representative Niki was so friendly and helpful. So knowledgeable. She really made it a wonderful experience.
Tyra was the best super polite and let us walk around freely and was back to see how things were very friendly and accurate with everything!
Very good Experience
Cesear was great to work with!
We had a great experience once again at Ashley’s!
I liked that you were able to look on own without any pressure from the sale person. When you needed a question answered someone was alway there to help.
Niki was great! Greeted me at the door with a smile. I explained to her what I needed and she invited me in to browse around with no pressure. I found what I needed🤗 and she was quick in accommodating me with the sale! I am super excited with my new dinette set. Niki was very knowledgeable and pleasant!
Had a great shopping experience and received my furniture when expected! Will recommend my friends and family to go see Cheryl!
I have been shopping at the willow grove location for the past couple months since I bought a new house. I can honestly say I have had nothing but exceptional service each and Every time! I have had the pleasure of dealing with several different sales associates and have had a great experience each time. I recently had the pleasure of working with Angel and Sam who I highly recommend . Lastly I would also like to mention the lovely store manager ( I'm sorry for not knowing your name) but obviously runs a well oiled machine !
Thank you Joe for your great customer service.
Excellent customer service! Ask for Alan , he was very informative and can answer any questions you may have about any product in the store.
We live Ashley’s. The service is wonderful. They stand by their products. We are life time customers. Allen is fantastic.
Angel was great; very knowledgeable, helpful, and communicative. Kept us in the loop on status of orders.
The staff were very professional and helpful. I purchased all my furniture for each room in the house from here.
Hands down Sam was the best! She walked through the store with us and showed us a bunch of options and made sure we were completely happy and answered all of our questions and needs! Thanks Sam!
My husband and I did not really have the money to spend on new furniture but we did it and financed. Our couches are only almost 3 years old. We were told flat out that our policy covers our couch, our chair and the ottoman for cleaning services that my husband paid extra for. Last year we were denied cleaning services even though they were contacted 1 day after the incident had happened and they didn't contact me until 1 week later to tell me that they would not be coming out to clean my couch because the stains look old. As a parent, we know that it only takes a matter of hours for a spilled drink to dry up and stain, apparently to them that's too long. Today I find out that only 1 of my purchases is covered for cleaning and that putting in a claim would be useless because they don't believe we would get a Yes for someone to come out to clean our couch, chair and ottoman. Now that I know the real story behind everything, I am sad to know that people working at ashley's furniture get paid to lie to people like me and they get away with it. I'll never buy furniture from here ever again and I'll make sure others know about it!
Had a great time shopping for a new sofa. Learned a lot from the knowledgeable & customer oriented staff. We had Ben assisting us, and could not have felt more comfortable making a large purchase. Definitely recommend going into this branch to find what you need. Ask for Ben! :)
Joe the Salesman was good
Our Sales Person Ben was awesome
Nice furniture but a little overpriced, you do better at Raymour & Flangans.
My fiance' and I had the absolute best experience at Ashley furniture in Horsham/Willow Grove today! Nikki literally greeted me at the door with a smile and was just beyond pleasant and helpful in every way! Nikki hooked us up with Lloyd when I thought we wouldn't get what I waned and bam we left super happy! Ask for Nikki when you go, she rocked, and the whole team in store were also very pleasant! Annnnnd I don't know how but i'm getting an air fryer!!!!! Come on! loved this place!
My experience at Ashley Furniture willow grove was absolutely WONDERFUL! Samantha was so kind helpful n professional! She made me feel like FAMILY. She took her time explaining everything and helped me make a great great selection. Thank you Ashley Stores for always having great furniture at an excellent price for me, my friend n my daughter! & thank you Samantha for excellent customer care!!
Great selection, sales staff did not bug me when shopping, purchase process was quick and easy!
Very friendly staff. Helped me a lot on choosing furniture. Would definitely recommend this place
So happy we decided to give Ashley's furniture another try! The store manager here is extremely helpful and makes sure we are happy with our purchases! Thank you!!!!
Samatha is just delightful and extremely knowledgeable and helpful.
What a great experience with Tara. She was very professional. Provided us space to think about what we wanted and provided a great deal!
Friendly non-pushy staff. Answered all my questions and even got me dimensions for all the furniture I was looking at. That helped me with my decision because it was going to fit in the area I wanted it for. Great experience will use them again for my future purchases
Joe assisted myself and my sister with living room furniture. He was very kind, informative and not pushy at all. I would recommend anyone who goes into Ashely Furniture to ask to speak with Joe.
The Sells Rep Angel was amazing, patient, Informative very friendly very pleasant . we have been to a couple of furniture stores before we got to Ashley‘s we were so pleased with their prices and quality of the furniture . Angel has definitely made our experience a great one. We will definitely be shopping at Ashley‘s furniture again .
Great service and great prices
Joe was super helpful and made the entire buying process very easy! Will definitely buy from this store again
Alan and Troy had excellent customer service skills. They made every effort to ensure we had a great Labor Day shopping experience. However, there were some sales associates that were not as pleasent...One sales representative inpaticular refused to speak...even though, he was sitting at the front greeting desk... Overall, the service provided by the 2 employees mentioned above were outstanding!!! For the other few I would suggest training on how to properly greet customers because you never know who's buying and who's not.
Samantha at this Ashley location was so awesome to work with this afternoon when I was there to purchase additional pieces of furniture. She was so professional and was more so an interior designer for me when working with me through my decisions. Sam did not hover the entire time however was there when I needed her advice. She went above and beyond this afternoon!! I will for sure be back to this location and will work with Sam on my further purchases as she made this experience a pleasure!!
I had a really great experience with Ashley in Willow Grove! Ben Lewis was amazing! Very friendly, extremely knowledgeable, and professional. You didn't feel like you were dealing with a "sales person". I did my research first online before going to the store (which I highly recommend anyone doing - it makes communication between you and the sales person much more productive). Ben got familiar with my tastes/price range and showed me a sofa that he thought I would like. It wasn't on my original list, but he nailed it, it is perfect, and it's the one I ended up buying! Also, there was a few sofas I wanted to look at that were not on display at Willow Grove. He went out of his way to find another Ashley that had them. I went to that store, and I'll just say my experience there was definitely subpar. Go to Willow Grove and ask for Ben you won't be disappointed!
We just purchased our living room furniture from here. We’re excited to get it delivered! Samantha took care of us and she was super helpful. She was honest and knowledgeable. I would return to this store for more furniture in the future.
I had the pleasure of purchasing a couch and cuddler at Ashley store in Willow Grove. I loved the shopping experience. The very knowledgeable Cheryl Mc was so sweet and caring of my needs and helped me find exactly what I needed. Delivery was as promised. Cheryl is a great asset to your store. Please acknowledge her professionalism. Thank you from a satisfied customer. I will be coming back again.
I had the pleasure of working with Joe at the Willow Grove, PA location. His customer service skills were exceptional!! From the time he greeted me he was very professional. I was impressed that he knew specific details about each item I inquired about. He triple checked my order about 3 times to make sure he ordered it correctly, which I appreciated. I also called back a week later to change one of the items I ordered and he made the switch with no problem. I purchased a new home and didn’t open the accessories I purchased until recently. To my surprise there was an item missing. I called Joe and he was able to get the missing item to me right away! He has been one of the best customer service people I’ve worked with. I would highly recommend requesting him if you go into the store and I look forward to recommending him to others!!! Thanks Joe for making my move and experience great!!!
We recently purchased a sofa, love seat and server on two separate visits to the store. Both of our experiences were great! The finance options were excellent and the salesman was very helpful. The deliveries were in the scheduled time frame as well as quick and efficient. Overall a great experience!
Sheryl was very helpful My experience was great and the process of ordering was much faster than I thought it would be.
The salesman was great, efficient, and friendly!
Great selection, good price. Got a good deal on bedroom sets. Definitely go back for future shopping.
My experience with my furnishing consultant Ms. Cheryl, was absolutely the best customer service I've ever recieved. I usually wouldnt consider shopping at Ashley's due to a bad past experience from another store many,many years ago. However the wonderful customer service from beginning to end was astounding to say the least. My furnishing consultant Cheryl changed my whole shopping perspective of Ashley's with her informative knowledge of products as well as her patience, with my hundred question asking self (lol) she was honest, caring and more than helpful, she had a personal touch of tending to our families needs. I am happy to say, I'm now and forever will be a constant customer of Ashley's homestore furniture. All because of the superior service of Ms.Cheryl. Thank you so very much.
Great service everybody involved was very nice and knowledgeable. They were able to satisfy all of our needs. They answered all our questions promptly . I would highly recommend to others. We dealt with Robert Miller, Alan and Troy, the store manager. They were all extremely professional.
Had the pleasure of working with Joe. Very professional and patient. Never once felt like he was pressuring us like most places. Delivery on our bedroom furniture was also very professional and quick. The 4 gentlemen were very polite. I would recommend this store and their overall service to anyone. James
Went into Ashley's looking for a dining table. Samantha was very helpful and patient. She helped me find the perfect piece for my space. I'll be back for any future furniture purchases.
Ben was amazing and really helpful!
We want to thank Robert for a great experience purchasing our new furniture at Ashley Homestore. He was professional, knowledgeable, friendly and great to work with during our visit. We would definitely recommend him any friends or family in the future.
The five stars is for the staff. I had a great experience when I walked in. The staff was so helpful and willing to help me. It actually felt like family was taking care of me. Then out of nowhere a gentlemen by the name of Troy approached me and sort of pushed the ones whom where helping me pushed out of the way. I didn't feel comfortable with him at all. He actually was rude the way he spoke to me. After Troy intervened I was done and wouldn't buy anything. I asked him if I could continue to world with one of the other staff and he said; I am highly capable of taking care of you (with a rude tone in his voice). I believe if I am a customer, I should be allowed to request the person(s) helping me to assist me. I walked out buying nothing! TROY WOULD GET NO STARS!
We had a great experience here mainly because of Jim. We’ve been to at least 5 different furniture stores trying to find a specific sized and styled sofa. When I told Jim of our problem he knew exactly which sofas would be close to the size we needed and graciously measured at least 10 couches for me. He gave us the best furniture for the best price. Thanks so much for your help!
Sales Rep Robert did his thing yesterday July 25th 2018. I told him what I wanted and he directed me straight to My new lovely furniture. Robert had me in and out with no problems. He knows what he knows and I’ll surely be coming back to Ashley Furniture Just because of the amazing experience that Robert gave me. Till next time thank you
I have been "watching" a certain sectional for months now. When I was finally ready to pull the trigger, Joe was there to make the process easy and stress-free. Ashley has great customer service and ALWAYS fair prices.... with even better sale prices!
An AMAZING place where you can find excellent deals on quality furniture! Come in and see the awesome kind sales people here!
The staff there is great!!! Thay are very knowledgeable and professional. Joe karol was especially great!!! Ask for him when you go.
The salesman joe we has was great and super friendly. The delivery guys were right on time and were gentle bringing in the product. They even called me when they were 10 minutes away like I asked. The product looks great how ever the butcher top is peeling on the one side and chipping on the top. Also the legs aren’t level so it wiggles slightly. Currently dealing with the service department of the company to either repair or hopefully replace it. It’s a shame because my wife and I had a great experience in the store and loved the piece of furniture we chose that was displayed in the showroom. It just stinks the piece we actually received wasn’t up to it’s satisfaction. I hope this review doesn’t affect the employers we dealt with in store. only the furniture piece itself that we purchased is the reasoning for the one star.
Everyone was very warm, friendly and professional! Look forward to shopping there again.
Jim did a great job meeting our needs!
Very professional and good service. Cheryl our salesperson was very personable and knowledgeable.
The sales associate that assisted me was a very helpful. I needed something on a budget and found it as soon as I walked in with his help.
Great people. Joe my salesman was awesome.
Niki was the best!!! Def will send out friends and family to her. Great service very happy with everything
César. Was very caring and was able to convince me that I did not need to look elsewhere for my purchase. His personality and most importantly his professional attitude was to be commended. Thank you Mr César.
We bought furniture from Cheryl, she was great and everyone was friendly and the furniture is good quality and appropriately priced !
Horrible customer experience. We bought a bed and it wasn’t good for my parents’ backs, so we called about a return or a warranty and they told us they would call the next day after figuring out what they could do for us. One week passes, no call. We called again and after their initial offer, we asked for a different offer and they told us they’d call us back the next day, no call, so we called again. They said they were “busy” which was why they couldn’t call, and took back the first offer they gave us, and said they would call the next day after talking to the higher ups—guess what? No call. Now two weeks have passed and I’m about to get back on the phone with them. At this point we’re not even mad about the bed, just more so about the horrible customer service. The store manager was even speaking to us in a condescending tone, although the sales manager was still very kind and understanding about our situation. I don’t know how other Ashley HomeStores are but I would sure as hell not come to this one for business. Update: Spoke to them today, and they gave us an even worse offer. Every time we speak to a higher-up, they gave us a worse deal and all say that they have nothing to do with the previous offer. Wouldn’t recommend any Ashley HomeStores in general, get a Sam’s Club, Costco, or BJ’s membership and buy a cheaper bed there instead whilst having access to better deals with everything else they have. Just ridiculous.
From the minute I walked into the Ashley store in Willow Grove, PA, sales associate, Ben was so helpful and kind, not pushy, and willing to go the extra mile to help me with my purchase. He went out of his way to help me get the dresser I was looking for and very patient with me. He is such a wonderful person I would have bought something I wasn't a 100% interested in just to give him the sale! I've never had such a great experience in a furniture store before. Also Alex checked me out and there was a Comcast problem so I had to give him my credit card number, but he was excellent and followed up with a call to me to let me know he destroyed my number when the system was up again. What a great team! Lesley P.
My family and I had a great expericance. Alan was our sales rep and he really took his the time to help me get what I needed not what he wanted to sell me. He was very knowledgeable of his products. Thank you
I honestly dont think I could have had a more pleasant experience. The beautiful Sammy sunshine treated me like family. Helped me understand the difference between all sorts of beds and what a better day to try out beds then after a night of drinking 😁. Thank you again cant wait until the 20th
Great service! Very professional, informative, and trustworthy. Big selection with good prices
Staff helpful and extremely accommodating. Will definitely revisit this site & recommend to "ALL" of my friends and family!
Tim and Jim both excellent salesman at Ashley's Home Store in Willow Grove Park Tim great help to me and my sister when shopping for sofa. Very Friendly and easy to talk to. Even sat with us on sofa to demonstrate how many people could set on it. JIM helped 2nd time in store to buy beautiful dinning room set, server and rug. We love it. Definitely recommend people to shop at Ashley's Willow Grove!!! Look for JIM AND TIM five 🌟 🌟🌟🌟🌟 to BOTH!!!
Nikki was the best sales girl anyone could ask for. She helped design our entire house. Called us after our move and made sure everything was delivered and set up properly.
Hey. I want to thank your employees. They are very friendly. It was nice to work with you. Especially with Michelle, a very sweet girl. Thank you. Aisha 😊
Our sales person Alan was very helpful listening to what we had to say and steering us to the correct product we will definitely shop Ashley again thanks for your help and keep up the good work
Jim was our salesman he was polite respectful but also personable. He did everything he could to keep us in our budget but be able to purchase everything we needed and since we had no furniture he did what was needed to get our stuff to us in a short period of time. Thanks Jim for the great service
Great experience.
Joe in the Willow Grove location was extremely helpful! I plan on shopping there again
Similar to that other place but better prices.
Joe was extremely patient and wonderful! I would highly recommend this store and the wonderful salespeople!
Niki was wonderful to work with when selecting our new bedroom and dining room sets. She was patient and knowledgeable. We are very happy with our purchases and the customer service we received.
I've been ripped off by many people but Ashley is the worst.
Do yourself the favor and just don't buy from here the insurance is bs and all the couches at the end of the day are cheap
During my visit to this Ashley furniture location, I was looking for a sturdy, but stylish coffee and end table set. I was greeted by Jim at the door who offered to assist with my search. I appreciated Jim's pleasant attitude and the fact that he did not crowd me while I looked around the showroom. Once, I found what I was looking for Jim stepped right up to close the deal. I love the set I chose as well as the fantastic experience while at Ashley's. This is my favorite store and will visit again! Until next time Jim :-).
great selection of home furniture at great prices.
Two trips to the store which has beautiful furniture. First trip could not get any one to help me although they were nearby and seemed available. Second trip was much better. Salesman was very helpful and knowledgeable. Lowered the rating due to first experience at the store.
As we enter your store we met Joe and greeted us at the door .He showed us around and explain all the different fabrics and a manufacturing.Joe is very nice very knowledgeable very friendly the whole experience was great
Ordered an item on 1/16, was told it would be in store in about a week to pick up. Called back after 10 days of not hearing anything and was told to call back on 1/30. Called back on 1/30, item still not available and was told the last person "shouldn't have told me it would have been available on Tuesday as our deliveries come Friday". Very unorganized and I was never notified about the delay, had to call myself for updates. Will not do business with again in the future. Ordered same item from Amazon for $30 less.
My first experience shopping for furniture at Ashley Furniture on Welsh Rd in Willow Grove just two weeks ago. I entered the store and was greeted by a salesman who knew that women need to look around without being tailed by someone. I was so happy after our quick talk that I would be able to look around without any pressure. He was a total gentleman as well as very professional and directed me in the right direction for the pieces I was searching for that day. After keeping an eye from afar he approached me to see if I had any questions and got me some print outs with measurements and prices.He accompanied me to the door and held it open for me. Not many men do this anymore but my husband does so I brought my husband back the next day and together we found 2 extremely comfortable recliners. We needed to get a few pieces removed from our home before we could take delivery and Ben Lewis our salesman gave us a few suggestions which enabled us to accept delivery one week later. As someone for 43 years this was the best furniture shopping experience I have ever had. Please give them a try if you are in the market for furniture and ask for Ben Lewis. You will not be disappointed.
Excellent delivery service and value for the money. I bought a sofa and loveseat. They look great in my living room and also very comfortable. I must give a two thumbs up for the two delivery guys. Delivery was scheduled for the day before New Years Eve (Dec 30th). The delivery guys called me the night before and 45 minutes before they came to my house. It was snowing like crazy outside but they still showed up! Wow! I would have understood if they cancelled. They were on time! They pulled up, brought in my sofa and loveseat, screwed the foot bases on and placed them where I wanted. Friendly and very efficient!! I have never seen this type of service before. Respectful too! If you had 10 stars I would have rated it!! Have a prosperous 2018 Ashley! I am certain to shop again at your stores! :)
Atmosphere was awesome. Salesman was very knowledgeable. Felt very comfortable looking through the store. No pressure. Will be back.
Caesar was a fabulous salesman and had a great knowledge of the products. He took his time to answer all of our questions and really appreciated his laid back approach. The manager was also very accommodating and helpful. We will be back!
Salesman Zee....was the best...Highly recommend Zee...he is polite, very knowledgeable about the products and will help you find what you are looking as far as price and style.
Absolutely awful experience from start to finish. My wife and I needed a new bed and mattress. She found a bed she liked at Ashley and we found a mattress at the mattress store next door. Our salesperson, Niki, talked us into buying both at Ashley. I agreed on ONE condition. It had to be delivered by October 20 as we were moving the rest of furniture in on the 21st. She guaranteed it and even wrote it on our receipt. Needless to say, that didn't happen. It was supposed to be delivered on a friday but we got a call that monday saying they didnt have everything ready to deliver by friday. I said that was unacceptable and to cancel the order as that was the sole condition of my purchase. They wouldn't let me and said Niki would call me back the next day. She didnt. I called again 2 days later and she wasn't in and I asked for the manager. They said she was busy. This went on for 3 days of my leaving messages and them telling me the manager would call me back. Finally I got so fed up I went to a different Ashley location and told them I wanted to cancel my original order from Willow Grove and order the exact same things from them. They looked up my order and told me that Willow Grove had never even SENT my order to the warehouse for fulfillment. They called Willow Grove and miraculously the branch manager was now available. Instead of apologizing she picked up the phone and started telling me "delivery dates arent guaranteed". I told her it was written on my receipt and she continued to act like it was my fault. I gave the phone back to the manager I was dealing with at a different store and he was able to smooth everything over. They said it would come in 2 days without the bed frame but they would provide me a complimentary bed frame until the real one arrived. Once again, the bed was dropped off with no frame and just left on my floor. The Willow Grove location was an ASBOLUTE NIGHTMARE to work with on ALL FRONTS. AVOID THEM AT ALL COSTS!!! If it werent for Joe Gallo, at Ashley Conshohocken, I don't think I ever would have received any of my items. He was very pleasant to deal with and always answered when I called. I put him in a tough spot by using him as my go between with the Willow Grove store considering I didn't even purchase anything from him at that time but he acted extremely professionally and made sure everything got taken care of. I ordered out dining room table from his location and everything went much more smoothly. I still have a really bad taste in my mouth from Ashley furniture but he saved it a little bit. Long story short, AVOID ASHLEY FURNITURE WILLOW GROVE.
This was the first furniture buy from Ashley and I’m so pleased with the service as well as the quality!! Joe greated me at the door and walked me around the store showing me pieces that he felt would work for me. After choosing one unfortunately it was no longer available but Joe talked to the manager and they worked out a deal with me for the floor model. The pirate works for me and looks great. I will definitely be back to purchase more pieces.
One of my chairs are missing wood chips. They painted it but there deep. Need a new one. Please.
Our sales person Joe was very knowledgeable and very friendly. He welcomed us , allowed us to look around and was so helpful with ordering our furniture for our home. Extremely good experience!!!We have already shared our experience with our friends and family. Joe sincere thanks again!!! Tyrone & Marla Waller
Staff and the Manager are helpful. Place is good and you get whatever you looking for in bedding, furniture to indoor andoutdoor decorative stuff. I've been here couple of times and I strongly will recommend this place to friends and family.
I like the service at Ashley that is why I continue to go back one thing I was unhappy with is the delivery charge I have to pay for my bed but not for the bedroom furniture very confused about how that was done i purchased the bed but went back for a price adjustment because it was cheaper online because of cyber Monday there was no delivery charge at first for the bed then it changed to 50 dollars
The sales rep in the store was very pleasant.
Great place to shop and a great product line. I was in talking to Alan. He was great. Full of knowledge and very helpful. Although I did not buy just yet, I will definitely be going back to see Alan when I am ready to make my purchase!
I bought a bed here for over 1k one year ago. It is awful my back aches my husband hates sleeping in it. It is ridiculous!! They sent someone to look at it and the compression was not feel enough for a replacement. This is without pressure which if you sit you literally fall in. So now I have to wait another 6 months. Do yourself a favor go somewhere else!
Cesar Nuñez was beyond helpful and was extremely pleasant to work with!
Overall good experience. Only issue is that I had to call to figure out when my products were going to be delivered. They were just sitting at the store and not scheduled for delivery.
Bob was very professional and very very nice!!!!
BEn was very professional and personal. It was an enjoyable shopping expedience.
I'm annoyed i told them how important it was to get to me ASAP they told me they would call me the second it got in to set up delivery I called a week after the receptionist told me it's been there and they don't know why no one called me so I set it up for delievery tomorrow since they can only deliever Fridays they told me I should get a call today for delivery time it's almost 11pm no phone call .... I'm super annoyed
Niki was great to work with. Would definitely recommend to family and friends. Thank you for all that you did!!
Bought a new couch today here. Was an easy and smooth transaction and Samantha was very helpful! Would recommend and shop again.
We worked with Joe when we visited your store last week. He was very informative and super helpful in showing us options on pieces he thought we might like. Overall a great experience. We are very excited for our couch to be delivered.
Ben was fantastic! Never once did we feel overwhelmed or rushed. He answered all our questions and was incredibly personable. I would highly recommend Ben he made our first furniture buying experience a great one
Well organized friendly staff took the time to show us around
We buy all our furniture from here! Ben Lewis was excellent, took very good care of us this time. He even made sure we got our military discount on top of already great prices ! Will be coming back to him for sure !
This last time was my third time purchasing furniture from this location. The staff is polite and extremely helpful. They go above and beyond to ensure the customer is satisfied and then some. This is the only place I go to purchas my furniture...if only they sold appliances, it would be a one stop shop. If there were more stars and I had more than 2 thumbs I'd have them up!
Upon entering the store I was greeted pleasantly and warm. I was given the outlay of the store and immediately offered assistance. I was given tim to browse and offered assistance at intervals. Never felt pressured. Assisted me with different settings, even moving peices for show. Was very pleased with my selection and the associate Samantha. Eagerly waiting for delivery which is in a timely manner. No long wait. Was kept abreast of timing. Wonderful experience. Will certainly be back.
Great customer service and good
Ben helped me find the perfect bedroom set for my kids at the most affordable price. He was very knowledgeable about the matteresses and the level of customer service that he provided kept me smiling! The ladies in the store were a pleasure as well. I will definitely return to make future purchases. I'm so HAPPY Y with my purchase. Thank you!
The sales person, Samantha did an outstanding job. She was very frendily and accommodating. Her professionalism was Paramount to our decision making. I felt confident that I was making a good decision in chosing Sam and Ashley furniture. Thank you so much.
Cheryl McNally was very helpful and understanding of the measurements required for a smaller room. Therefore, she led me to a great looking cough which I believe will fit perfectly. Thanks!
Time well spent, found just what I was looking for and.with a bonus % scratch off of total price. I will be back
Niki was awesome helpful and patient. I got exactly what I needed
Very professional and helpful. Robert is the best!
Gary Parris was very helpful and pleasant
Great service and quick delivery
Joe was awesome. Great experience.
Robert Miller at store #57 was very helpful and made the purchase super easy. He even walked around the store matching pillows to other furniture pieces to tie everything together which I thought was very clever :) thank you so much
Quite possibly the biggest disparity between cost and quality of any furniture brand ever! Slightly over a year and just past our warranty expiration, our sleeper sofa has broken its supporting brackets which is made of lightweight cheap wood and now the sofa bed just sits on the floor. Customer service has been of zero help with matching quantity of sympathy because we didn't buy the extended warranty. We spent almost $3000 for a living room set and will have to chalk it up as a lesson learned to not buy anyting Ashley again! As an active duty military family, when we move in another 15 months due to change of station orders, it looks like we will have to throw away a nearly $1,000 sofa sleeper. Thanks for the lifelong lesson Ashley Furniture and way to train your "customer service" reps. I also may mention we have never even utilized the sleeper portion of this sofa and my wife and I both weigh under 160 lbs... NO REASON WHATSOEVER A SOFA SHOULD FALL APART IN 18 MONTHS! I bet IKEA furniture lasts longer.
horrible customer service across the board, attitude from the manager when she lied our face, i had to call and chase after them to find out what was going on with my furniture that they sent the wrong color and scratched up the couch and dropped the couch off the truck, when it finally came 6 weeks later the delivery guys were awful. they showed up 2 hours late passed the given time. would not carry the couch down the stairs (told me it was too large and that the legs do not come off, which they were not even the real legs and they did screw off. i will never shop here ever again, worst experience with furniture ever!
Their furniture is good, but their delivery is atrocious. I still have not received the stuff I ordered in Thanksgiving, and absolutely no one has cared to call back telling me about the delays. I have to call them and wait on the line until they reluctantly, tell me how long more its going to take. All the furniture I got, was delivered at least 3 weeks later than I was promised, and some of it, I STILL HAVE NOT GOT. Recommend going elsewhere for your business.
Awful. Ordered a sofa and love seat combo on a Friday a few weeks back, was supposed to receive a phone call the following Monday Tuesday at the latest. Didn't receive the call called on Friday, they said my sales representative wasn't in but all they were waiting for was to schedule a delivery date. Scheduled delivery date and still needed to speak with my sales rep so they said they'd have him call me. Received the one couch got a call saying the other one was damaged they'd have to reorder. The following Thursday I call again after not hearing anything back no call. They say there records show there was no issue I should have received both couches. Not the case so they say they will call me back same day. Two days later nothing so I call and the lady says srry that was me that was supposed to call,I don't even have an excuse I'm srry ill relook into it. So after 4 weeks from ordering I'm having so many issues and still have received my love seat.
Great place to get furniture it does take long for it to come in and pick it up
Made a purchase but had to come twice to get sales help
I worked with Alan at the willow grove store. I had had bad experiences at other furniture stores with the salesmen telling me they would not 'stalk me' and that was exactly what they did. Alan let me peruse on my own and was available to share details without being overbearing and answer questions knowledgeably. I purchased a couch and was so pleased with my overall buying experience. Alan made it very easy which allowed me to remain excited about buying my first piece of furniture. The delivery was challenging as they have select days and instead of thinking ahead of 'oh perfect when it is in for delivery, I'll just pick this day'. Well the truck may be full and so you either will have to cancel previously set plans in your life or wait weeks for delivery. My furniture was delivered in a timely manner but the delivery men hardly gave me a chance to inspect my couch to make sure it was to my satisfaction before signing off. There was a black mark on one of my cushions and the delivery men suggested I just wipe it off with water. I just paid $1500 for a brand new couch. It should be delivered to me without marks and it should be replaced if it does. I should not feel like I am inconveniencing the delivery men because they want to leave and finish their deliveries. I did not know how to go about getting it replaced under a delivery incidence so I just wiped it with water... still frustrating.
Joe K. was extremely professional and knew exactly the right furniture to recommend for my living space. I really appreciates his acknowledgement of my concerns and the ability to make delivery happen within 1 week. The sofa arrived today in perfect condition and looks great in my home. Thanks Joe-I'll be happy to recommend you and Ashley to any family and friends who are looking for new furniture.
had a bad experience with one of the saleswoman, who had no training or experience ever dealing with a customer, was tattooed all over, and got extremely combative and unpleasant when I asked about some discrepancy in the bill (which was above of 3000 dollars). The prices on the items in the tag and on the bill were different, and I asked the woman to explain that- she seemed like she had a third grade education, and couldn't even explain why the prices were different. She instead got frustrated at us and started treating us as if we were there to take things for free. Such a bad experience. I don't know who hires people like these who cant show a bit of pleasantry.
Good experience here. Fair prices and good value. I caught them on a sale day and saved a fortune.
Overall experience was good. I would be more than happy to work with Tony again, she was very knowledgeable and kind.
Good quality furniture but the price is marked up. I literally come here to see what I want then go to my local small furniture store and they get me the same thing for hundreds less. I come here to window shop and get the part number then buy it elsewhere.
Warranty program is a fraud and once you buy the furniture, they are done with you. One small piece of my bed was missing and I had to throw out the whole set. Never going to buy furniture from here again!!
Went there for a entertainment. My sales rep was nick and he helped me out fast. Great worker to. I'll be going back to him everytime.
me and my wife bought all of our furniture here! awesome service and great pieces. able to dress up each room differently and have gotten many great compliments. nick was our sales rep for every transaction. we went back to him every time because he treated us so well and really did everything he could to get us the best deals. thanks Ashley's!
I am giving a 2 rating simply because Ashley Furniture did come back to my house and pick up one of two dressers, soon after purchase. The reason is once the delivery guys left. When I tried to open one of the drawer's to put close in it, it wouldn't open and the one's that did kept popping out screws. I called the salesman and he had no problem replacing it. HOWEVER, I also purchased a reclinable sofa and love seat which became VERY UNCOMFORTABLE only after 3 months. I finally call the Willow Grove store to complain and they had me contact the manufacturer, who after requesting photos of the furniture sent someone out to inspect the furniture after 6-7 weeks of waiting. And then another 2 weeks later they call to tell me the inspection guy couldn't find nothing wrong. It hasn't even been a year and we hurt after sitting on this furniture. Although, I spent $2,600 for 5 pieces of merchandise, I should have known that there so called most popular pieces of furniture were cheaply made. I think I will be reporting to BBB.
Terrible place. Bought couches and a coffee table worth over $3000. When buying the couch there were pillows on it. I specifically asked if the pillows are included, the sales rep said yes. On all of the sectionals that have pillows with no tags on them are included. Comes time for delivery, no pillows. I called The store letting them know I did not receive the pillows. The same sales person said you can come get the ones of the floor, or we can order new ones for you but it will take few days for them to come in. I said I prefer to order new ones. He said ok I ordered them. Fast forward 3 weeks I call the store again asking where are my pillows the sales rep said there are no pillows in your order. I call the rep that sold us the couch and he said to me that sectional does not come with pillows, I need to approve it with my manager and he has to order them with corporate. I said I thought this was done 3 weeks ago when I spoke with you. He than states oh sorry I thought you were another costumer. Well it's now 6 weeks since I bought the furniture and I have no pillows and I been calling to speak to the manager he is never in. There was a manager in training who had me waist my time sending him an email with pics and promised he would have the manager call me back. No call back. As it looks like I am not the only costumer who has been lied to by the rep you would think they would try to at least cal you and apologize. To make things worse the coffee table which was $500 is broken. Good luck getting that fixed. I urge all of the people who had terrible experience with this store to contact the better business bureau as they are on there. Also spread the word with social media, there is no reason with the prices like theirs costumers should be lied to and ignored.
So I went in here to get a bookcase with my grandmother. We were directed to the back by a nice gentalment he wasn't a sales person but still extreamly nice and Pleasant. Once we found what we wanted, we went to find someone to help us. The same guy helped us find someone .We found him siting on the sofa, the sales guy first tell me that I caught "him at a bad time" and the he had "just got off his feet from a 8 hr shift" I was completely turned of at this point. Going to find my grandmother since the sales guy was supposed to be helping her but I found her fooling with a application by herself at this point I told her it was time to go. I was willing to pay 300 for a crappy bookcase, he couldn't take the time to help her fill out a application. I was totally disgusted by this guy. Thankfully the nice gentalment who helped the first time was at the door and we told him we were leaving. Totally disgusted by this place I'd give it one star but the gentalment who helped us didn't deserve that.
I bought a couch a few months ago and I have had several repairs. The quality is AWFUL and a COMPLETE waste of money. The frame broke after only 3 months. The arm of the couch disconnected from the frame and the couch cushions completely shredded at every seam in only 6 months. They recently returned my "repaired" couch (after leaving me without anything to sit on in my apartment for 2 weeks) and put a huge hole in my wall. They also replaced my sliding glass door handle incorrectly and I was unable to lock it. After I spoke with rude customer service, I did not even receive a "sorry" just a measly $150 to repair the hole, which I now need to repaint the entire room. Do not waste your money!
Ashley works with you on price, however, their delivery policies and scheduling practices are ridiculous. You have to allot a 10 hour window (basically giving up an entire day), until the night prior, where they give you a 4-hour window. I believe logistics has developed past this. Hire some human schedulers instead of using electronic GPS to route a delivery. Work with the customer, don't try to maximize profits on deliveries.
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0% interest for 80 Months^° - In-Store only
On in-store purchases of $4999 or more made with your Ashley Advantage® Synchrony credit card at participating locations from 3/4/2025-3/31/2025. Equal monthly payments required for 80 months. Down payment of 35% is required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
†^Not combinable with other offers and discounts. If any down payment is required, the qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount must be on one receipt. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and equal monthly payments are required on promo purchase until it is paid in full. The payments equal the initial amount financed, (including related promo fee) divided by the number of months in the promo period, rounded up to the next cent. Any estimated monthly payments may be shown as rounded up to the next whole dollar (for ease of display) or may be shown rounded up to the next cent. See your billing statement for your actual required equal monthly payment, which will be rounded up to the next cent. These payments may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months' rounding. Regular account terms apply to non-promo purchases. New Accounts: As of 7/16/2024 Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum Interest Charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval.
$1 to Start‡^
‡^“$1 to start” is available for applications online and in select stores, does not include taxes, & refers to the rental period from agreement start date to 1st scheduled renewal payment. On 1st renewal date, regular rental rates, taxes & fees will apply. Rate, term and total cost vary by item selected. This is not a promotion for a specific transaction/item nor an offer for a loan, credit, or financing. See lease for payment amounts & rental terms. Offer will not reduce the number of payments, total amount to acquire ownership, or purchase option amount. Customers in California will pay a $0 initial rent payment and a $1 processing fee to start.
Shop without using credit 5
5 Acima offers lease-to-own transactions. “Shop Without Using Credit” means this is not a loan, credit, or financing. Acima obtains information from consumer reporting agencies during a lease application. We consider multiple data points and regularly approve customers with less than perfect credit history. Acima Cash Price may include a markup over invoice price. Acquiring ownership by leasing costs more than the retailer’s cash price. Not available in MN, NJ, WI, or WY. Not all applicants are approved.
