Ashley Store Willow Grove, PA

We were looking for a couch and sectional sofa and were very satisfied with the service. Jennifer helped us find the perfect mattress for the best price. They were very flexible with the shipping date too!

My shopping experience at Ashley Store was great from start to finish. After stopping at two prior furniture stores beforehand and not having any success, I was happy to not only encounter great customer service from Cheyenne, but a variety of furniture options to pick from. Cheyenne greeted me as I came through the doors and allowed me to browse around. After deciding on what I wanted, Cheyenne talked me through the process as she put in my order. I especially liked how she pointed certain things out to me so I fully understood. Based on my experience here today, I will definitely be back to shop again.

Ashley Furniture had just what we needed. Jennifer was very helpful, pleasant and knowledgeable! The prices were also very reasonable too!

Jennifer and Mikal were fantastic they were both patient and attentive while I chose the perfect coffe table .Ana was very kind at the customer service desk as well .I recommend Ashley in Willow Grove the snacks were a bonus 😀

Jennifer our sales representative was amazing!!! Thanks so much

Great dining room set for a great price

Tim was helpful and knowledgeable about the furniture pieces we were eyeing out today! Will come back!

The staff was very helpful. Jennifer and her assistant at the customer service desk were friendly and courteous. They helped me with my furniture selection, guided me through the finance process and explained my paperwork. I would highly recommend this location!

Found the bedroom furniture wet needed. Really good solid quality and our sales clerk, Mikale was terrifically helpful.

Very friendly and helpful salesman and store staff were very friendly.

Tim was so helpful and informative. I didn’t feel any pressure to make a purchase. His sales approach was a great balance of attentiveness and give me space to browse. I’m going to shop around before making my final choice but Tim gave me a good reason to choose Ashley - Willow Grove

Victor is the best. Allowed us to do our browsing without hovering but was available to assist always.

Staff helpful works with you to make the purchase affordable

Jennifer was absolutely wonderful! Thank you

I forget the woman’s name who helped us but she was amazing and very helpful!

The sales rep Miguel was very helpful.

The gentleman that helped me, I believe his name was Mikale. He was very helpful and nice.

Unless there's a deal, it's a bit pricy, but I liked the staff here. They are nice and friendly and leave you alone.

Friendly staff. Very helpful. Love all of the pieces I bought.

Valerie was fantastic help me with everything I needed

No pushy sales people! They had exactly what we needed for more than half the cost at R&F. Plus the quality felt better than what we would have gotten elsewhere. Our salesman, Chris was very informative and helpful in making sure we got the exact furniture we wanted.

Jennifer Johnson was so great and so helpful at the willow grove store! She answered our many questions while giving us space to look around!! Highly recommend.

Chris was extremely helpful in my furniture purchase. Beth made the paperwork process a breeze. I definitely recommend this location!

Such a kind and courteous sales associate, Victor. Also knowledgeable, gave excellent explanations of options, caring and considerate. A completely wonderful, stress free experience.

Appreciated Jenn’s positive attitude and helpfulness.

Always a great experience and definitely a pleasure with help from Chris for another great purchase from the Willow Grove location.

Jennifer was so helpful and knowledgeable, I now no more about mattresses than I ever imagined there was to know.

Cheyenne was awesome. Very patient professional and answered all our questions. Thank you so much.

Victor Dunbar was helpful and pleasant , nice guy.

Our sales Rep Jen was amazing! Will be coming back in the near future for other furniture needs and will be asking for Jen.

Mikale was friendly and helpful but not pushy We left to measure to make sure what we got would fit. We appreciate his help.

Thanks to Chris F. we had an extremely positive experience. In fact we came to this location after being ignored for over an hour at another Ashely store nearby. Chris was friendly, helpful, knowledgeable of the product and at the end of the day closed the deal. I couldn’t be happier to give Chris my business vs the other location. I’d strongly recommend anyone looking for home furnishings to visit Chris at Ashley in Willow Grove location.

Great store with a lot of selections. I was greeted by Val and received one of the best customer service all around. Super knowledgeable and not too intrusive. Most furniture stores reps around are too intrusive and follows you on every step to make the sale which makes it uncomfortable. Not here! Would recommend to anyone

Great service. No pressure very helpful

We had a wonderful experience! Victor was amazing! He was very knowledge about the furniture we were interested it. He was extremely friendly and very helpful!

We had a great, no pressure experience working with Victor at the Willow Grove location. He honored the advertised prices and helped make the entire buying process seamless. He thoroughly explained financing options, the delivery process and the protection plan. Thank you, Victor!

We have been to a few different Ashley stores and everyone has been nice. We purchased a living room set from them. Awaiting delivery

Vic was great.

Very happy with the service and sale.

Chris was very professional helping me with selections and measurements. I likely would have not chose Ashley if it wasn’t for Christopher Fiese and all his help!!

Great experience with Jenn best customer service I ever had

Mikel was amazing. He was patient, attentive and provided the best customer service

Such a pleasant easy experience shopping for a living room set! No hard sell sales staff, just helpful and sweet.

Both salespeople were absolutely wonderful to work with Mikaela and his partner were very pleasant and helpful and made sale seamless

Jennifer was very professional & knowledgeable. Inquiries about my adjustable bed (queen-size) & future purchase of a king-size adjustable bed for my apartment in Delaware

What a fantastic store. Jen our sales advocate was fabulous!! Not only professional, courteous, knowledgeable but extremely helpful. She made the experience so easy. The entire staff was friendly and so helpful. A pleasure to do business with. I’m definitely going to go back to that store again. Thank you all!!

Our initial experience was great. We had Victor take care of us in helping us to identify what furniture we needed/wanted. He provided the necessary information for us to make an informed decision. He was not imposing or pushy; but hovered so we’d know he was available. Our subsequent visits were good until we encountered a sales manager who, in our opinion was unprofessional and inappropriate with what he said to Victor in front of us. When called out on it, he apologized and said “my bad” but his demeanor left a bad taste in our mouths and we left the store. We ultimately returned because we did not want Victor to lose the sale because of the professionalism of the manager. We Recognize that working in the service industry is difficult as you can also come across customers who are less than pleasant. However, my wife and I were not those customers and the sales managers behavior and attitude almost lost them this sale. This was our first experience with Ashley Furniture; As long as Victor is still there, we would likely return to give him our business. However, the sales manager is someone we would like to avoid interacting with in the future. We give Victor a 4/5 but the customer service and professionalism of the sales manager would warrant a much lower rating.

Valarie was a huge help she made the process so easy....She found me the best deal and was such a pleasure to work with

Jennifer helped my fiancé and I with picking out our living room furniture and our bed set. As well as our kitchen table. She was amazing from the time we walked in til the time we walked out, Jennifer went above and beyond!

Fabulous experience working with Jennifer

My experience at this store was great! I would definitely recommend !

Great experience - great deal! Chris was a huge help. Very pleased!

Chris was great!

Jennifer was phenomenal! She was very knowledgeable and patient. I found a bedset that fit exactly what. Will go again

Polite, professional staff. Sales person was great, she was patient and provided knowledgeable input. She allowed time for browsing while being available for questions. Will consider Ashley for future purchases.

No one greeted us when we came in the store, so wandered around for 20min lost, looking at things. Sales associate (only one in store) did come and assist. All of the items I previously picked out from online were not available. I felt they should not have been on the website.

T to w rewbe

I was helped quite well by Jen. She definitely took an interest in what we were trying to find in couches. I’m sure she is an asset to your store and team.

If you have furniture needs, go see Victor! He was phenomenal!! Didn’t rush my process and he gave me time to carefully make my decision. He explained everything in detail and was overall just a really nice guy!! Great experience!!

Very good experience. Wonderful salesman

Mikael was a great salesperson. He let us look around, but was also very helpful and was great getting us the furniture we wanted. Excellent experience, and the 36 months interest free wqs also a great selling point.

It was very welcoming and the salesman Christian Feise was so pleasant, accommodating and helped me find exactly what I was looking for. His patience was commendable. I want to thank him again for a wonderful experience.

Much better service than we received at another local furniture store.

Jennifer with excellent services knowledge and attentiveness. Large selection

Excellent customer service!

The sales person Victor was such a pleasure to work with. I had my two year old daughter with me and he ensured she got a book/squish too along with snacks to keep her occupied. The process was very quick. He even printed me out a layout of the couch I wanted with dimensions since I was unsure. Definitely a great experience!

I had such awesome experience at Ashley store. The sales reprensentive Jennifer really knows furniture and really educated on bedding .She has such caring and wonderful experience that I plan returning to buy furniture for my home in future and hope Jennufer still there . Jennifer is best in furniture business.

Our sales person Valeria was very helpful and gave us space to look and discuss without being pushy. Very satisfied with the prices and quality.

We were able to feel the mattresses with no rush. Chris was very kind and patient.

Chris was a great salesman.

Great service. Jennifer was helpful but also gave us space to explore on our own. A great balance. Appreciate it!

Great experience. We found a couch we loved and Chris was very knowledgable and helpful!

Very helpful and explained everything so that I could understand.

Victor was great, he helped us get the exact couch we wanted!

Very kind and patient staff

Sales people were very polite, let us browse to get an idea of what we wanted. Then they were very helpful in customizing exactly the set we wanted.

Excellent service

Great customer service. Excellent salesperson Mikale. We’ll definitely come back

Jennifer was so friendly and helpful. She understood my budget and found me the item I wanted. Because of Jennifer, I’ll come back to buy my mattress.

The staff is very fiendly and helpful. They were very patient while presenting multiple pieces of furniture before a finally decision was made.

Don't buy the extended warranty. It's worthless. Was talked into it. Then when I needed a claim. I got the run around.

Jennifer was amazing! Our family came in looking for a mattress and living room furniture, and Jennifer assisted us in finding just what we were looking for m, at all great prices! We had our 7 and 4 year olds along with us, and she kept them well entertained while we took our time choosing just the right mattress. She priced matched and made the process painless, along with Makail, who was also a great help. We definitely recommend the two, as they are a great team!

Good selection however some items seemed cheaply made of faux wood and other materials that didn't seem it would hold up in the long-term.

The salesperson was very helpful and very knowledgeable great job.

The salesman was very polite and helpful. I would definitely shop at Ashley again.

Great experience. My sales representative Chris at the Willow Grove location allowed me to move around the store without constant interruption. When I was finally ready to speak to him he had all the answers and couldn’t have been more helpful.

I was immediately greeted by Jennifer J. upon arriving at the store. She was very knowledgeable and helpful with my sofa selections. She took her time and asked what area I was trying to furnish. Her demeanor was very pleasant and she was really patient.

The representative of the store was pleasantly helpful. She answered questions and gave me measurements that I needed for my selection. Very pleased.

Jennifer was great! Came in looking for something in particular and she assisted me quickly (had a toddler with me) and efficiently! She priced matched and made the process very easy. Will definitely return and recommend her.

Ethan helped me out. He was a stand up guy and made sure to give me the best deal with my current situation.

I had a great sales experience. It was quick, easy and affective for my purposes. I was waited on immediately then given time to browse on my own without sales pressure. I was treated with patience and courtesy. The store representative was knowledgeable and helpful, answered all of my questions making the payment process smooth.

We had a great experience with Christian who was able to get us exactly what we wanted and everything was done so quick! Looking forward to our new bedroom set.

Exceptional service. Sales rep really helped us get what we wanted.

Very please with my sells person, Jennifer paid close attention to what I was looking for. She also, provided an awesome pricing.

Justin was super friendly & helpful. Cashier was super friendly, as well!

Dominick was great to work with

Good place to shop and my salesman. Dominic was great. Very helpful and knowledgeable, He explained everything step by step. The store was very well lit and the displays were spaced well giving you room to walk thru.

Always a great shopping experience at the Willow Grove Ashley's. Great service and good prices.

Excellent customer service from Jennifer, she understood exactly what we needed in power recliners and went above and beyond to get us the best deal for our needs.

Friendly and helpful staff!

Great selection and styles to choose from including sales and clearances. I had the pleasure of being attended to by Jennifer who was extremely knowledgeable and helpful in finding what I needed. GREAT JOB JENNIFER!!! THANKS!!

I have been buying from the same store for years, they are all sooo kind and professionels. I will keep going to the same store. Chris and Jennifer and the lady at the desk are so kind...

Valerie was so helpful in exploring options and detailing those options for us. Highly recommend!!

My salesman was very knowledgeable and a real professional mikale did a great job.

I had a poor experience at the Montgomeryville location. I was convinced to go to another location and I am SO glad I did. Christian was an incredible salesman. My experience was incredible and with his help I found an awesome sofa that I can't wait to buy!

Great people ! Nice selection

Great value, great quality, no pressure. Ethan the salesman was excellent.

We needed to repair a bed frame purchased over 10yrs ago from this store and they were quickly able to help us find a cost effective solution.

Great Customer Service..

Great experience. Salesperson was extremely helpful and not pushy at all. Let me look around the store and when I had questions he was there to answer them.

I have been a customer at the Willow Grove store since 2016 and have made three separate purchases. Allen was my sales associate, but he is no longer working there. I currently have a dinette set, entrainment center, two end tables, a coffee table, a wicker storage basket, 6 ceramic pieces, a living room chair, a reclining loveseat and the reclining sofa that I trashed after they were unable to repair it properly . I have been waiting since September 13, 2023 to have my loveseat repaired, however the technicians, the service department employees and Ethan the store manager all have been giving me different information. I was told that the loveseat was going to be repaired in their shop, then I was told the loveseat was going to be replaced. It’s four months later and there still has not been a resolution. I have even left messages for Mary Rose who I was told was In corporate. The item that I have been trying to get repaired was purchased in 2019 with a 5 year warranty that to date has not been honored. I have referred customers to Ashley, but right now I am not a happy customer. I called the store and spoke with the manager on January 22, 2024. He told me that someone from corporate and the warehouse warehouse would be giving me a call. He told merry that they had the parts for the repair; however if it couldn’t be repaired they would give me a replacement. This same manager told me in November that they would give me a replacement Why continue to inconvenience me , by saying IF it can’t be repaired we will replace the loveseat. Why not just send the replacement since I have been waiting for four months, soon to be five. Also as of today January 30, 2024 the repair department have not called. During this process I have called the store, service department and corporate more than 20 times. This is very poor customer service.. Well on January 31, 2024 I received a call from the repair department to inform me that the parts for my repair will not be in until April. So now they are satisfied with telling me that a repair request from September 13, 2023 will or may not be handled until April 2024. So now I guess it takes seven months to order and receive parts that I have been told on more than one occasion was already ordered.

Chris was knowledgeable and friendly. Quick and easy process to buy a pwr recliner.

Was shopping for a few items and Jennifer was very helpful explaining any and all questions. Jennifer gave us our space but was always available to provide further assistance. Thank you Jennifer for providing a great shopping experience.

Jennifer was very helpful and pleasant to work with.

Dominick was very patient, helpful. And knowledgeable. Looking forward to his assistance in the near future.

Just paid a visit to Ashley furniture in Willow Grove, met with a lovely lady named Valeria, what an excellent sales person! Went above and beyond to meet my needs and did a wonderful job!!!! I left the store very pleased with a nice purchase! Valeria is your go to girl!!!! Will definitely be going back very soon for the rest of my living room furniture! Great job!!!

Chris was very helpful and informative. The price of the chairs seems fair. We'll be back to purchase as soon as we measure the space.

The Ashley Store in Willow Grove, PA is always awesome! They always have nice stuff and all the employees are awesome! Thank you guys so much!

My experience there it was amazing because I went with my wife and as soon we were coming in the manger there came directly to open the door for my wife and myself She is very professional in what she.Thank you Jennifer.

Dominick Daniel treated me like a VIP and explained How the inventory and delivery process was going to be like. He also escalated without pause a pricing issue between website and store pricing and triple confirmed all the details on the order. Wish I always have that experience at stores. Thank you.

Dominick was fantastic to work with!

courteous, knowledgeable, helpful, very pleased overall

Jen was super nice and helpful. Great all around buying experience

The sales person was patient and very friendly and professional

Chris Feise was very helpful and knowledgeable. We found exactly what we wanted . We plan to come back and purchase

Very friendly and patient sales people. Nice selection of furniture and great deals.

Very happy with our sectional purchase. Great deal and fantastic service! Jennifer was terrific!!

Daniel was very professional, friendly and helpful!

Amazing staff. Answered all questions and felt no pressure

Salesperson was very professional & very helpful! Delightful experience.

Great customer service by Justin who helped me all the way until I decided on the couch & love seat for my living room.

First time in this store, I was greeted by Jen who was extremely knowledgeable and helpful. I will be back to work with Jen in completing a purchase.

Ethan the Manager and Justin our salesperson were super helpful and courteous. They took their time explaining to my family all offers available going the extra mile to ensure we had a wonderful sales experience and got what we were looking for. The lovely ladies at the payment counter were also very welcoming, friendly & made the payment process very smooth. Thanks, alot!!...definitely coming back soon!

Dominic was very personable and helpful went above and beyond real nice guy ...his manager seemed like a good guy to work for but end of the day the quality of the furniture and protection plans just weren't Raymore and Flannigan

Always a great experience at Ashley! Today was even better. Chris was knowledgeable and efficient. He had us out the door in under 30 mins after we made the selection. Happy with the sale prices and the zero percent financing deals.

Chris is warm, helpful and engaging. I found many options.

Jen was very helpful

Very friendly and helpful staff! As well as great furniture!

This store is not matching the price with other Ashley Stores. Just 1 star

Salesman was very courteous, and helpful

Ethan Was a sales person very professional? Very nice to my wife and I and recommend this store for future sales.

Great customer service, overall a good experience

Best service, great people. Will definitely shop there again!

Dominick was extremely helpful!

Staff was kind ,fast,and efficient

Friendly salesman Domenic

I got what I came looking for, satisfied

Great service

Very helpful no pressure

It was a pleasant and fruitful experience - Valeria Lujnova was extremely helpful and made the purchase a reality

Valeria was very friendly and helpful. I would highly recommend her to anyone looking to shop at Ashley’s

Great service and information sales associates

Great experience. Very helpful and has great customer service. This is my third time purchasing furniture at the Willow Grove location and it has always been a positive experience. Highly recommend visiting this location.

Long time customer. Always a pleasure and pleasant. Good people

I was pleasantly greeted by store employee. After choosing the most comfortable sofa recliner, same employee assisted me with the purchase and made sure all my wishes and questions answered. Thank you very much for such wonderful experience and purchase!

Val is awesome

I’ve dealt with few diff furniture stores. Ever since I bought a mattress from here , I’ve always come back . Chris f the sales guy is top notch , I feel very comfortable trusting his knowlege of the Products .5 star experience here . P

The sales person gave information but was not pushy.

The experience @ ASHLEY FURNITURE WILLOW GROVE PA. with salesman Mik-Hale was excellent. His manner, professionalism and help was compared to a seasoned upscale store of high regard. He far exceeded that bar with ease!

Great customer service Ethan and Chris are awesome.

Salesperson Jennifer was helpful and not pushy. Answered all questions and let us browse without following us around. Payment was smooth and setting up delivery easy and offered convenient delivery days. Store very nice and clean.

Excellent level of customer service!

Had a great experience with Valeri. She made everything easy and simple!

Our salesperson, Jennifer J., was knowledgeable and very pleasant to deal with.

Great customer service and prices! Working with Chris was a delight.

Ethan was professional, courteous, helpful & not pushy. He helped us decide to purchase there by telling us the furniture is made in USA & threwing in delivery.

Was looking for TV stands. They had a great variety

I had a wonderful experience picking out a new mattress and bed. My sales associate Valeria was incredibly knowledgeable and helpful during the selection process. She was also very efficient and thorough.

Nice reception ❤️❤️❤️

Staff helpful

Robert was great!!! Very very nice young man who waited on my hubby and myself

Sales person was excellent and very knowledgeable.

Mikkelsen was spectacular!!!

Incredible service! Extremely helpful and knowledgeable!!

We were very pleased with the care and attention we received from Mikale Garrison- Nelson. We've been to ever Ashley Store in the area, trying to find a specific mattress, and he was the only sales person who was able to help us find the one we wanted. He is awesome! Thank you, Mikale!

Amazing experience as always. Chris is super helpful and we love to get our furniture at Ashley!

Friendly and patient.

Excellent customer service!

Love it

Jennifer provided amazing personal customer service. She went out of her way to shownme pieces that suited my taste and were I'm my budget. Ashley is lucky to have her!

I had an awesome very polite the place is very net and clean

Employees were very helpful and kind

Joe was very helpful, and we will definitely be back

We sat in chairs, laid on beds and just tried everything. I

The service was great. The people were very friendly and kind and they took the time with serving us. We thank you for your wonderful service. We will recommend our family and friends.

Sales rep was very informative and helpful.

The sales rep was helpful and very informative. The prices are quite reasonable compared to other places when I was doing my comparative shopping.I highly recommend this store for services and reasonable prices.

I made my first purchase at this store today and it will definitely not be my last. I was provided with exceptional customer service by RJ, who understood exactly what I was looking for. Thank you Ashley Furniture.

Randy and Robert made my shopping experience easy to make my choice to buy from Ashley

Friendly service without being overbearing! Purchase was quick and easy.

All good , service was excellent

We had a very good experience at Ashley and the salesmen Joe was very patient. Unfortunately we settled for something else at a different store but we loved the quality of the furniture at Ashley store.

Chris was a huge help and is part of the reason we keep coming back for more.

Terrible delivery. Everywhere else 2-3 day delivery. Ashley 7 weeks. We won't be back there anytime soon

Joe was amazing he was very helpful and knowledgeable. He went above and beyond for us. A very nice man. Thank u

Very nice experience!

The furniture there is beautiful and the services is awesome!!

Joe was amazing he helped me with everything and really gave me great advice on a bed choice! Will be returning

I was warmly greeted at the door. Told the girl what I was looking for which was a recliner. She took me to where they were and showed me the few I was interested in. Helped me choose my color. I couldn’t have asked for a nicer salesperson. Jenn Johnson is her name and I’d highly recommend her.

Mikale was very friendly and accommodating. The store was extremely clean and neat and selections were many. I will definitely be shopping there again! Thank you.

I went to Ashley on Welsh Rd today to get some ideas for a sofa & a mattress. When I entered the store, I was greeted by Joe K. I explained that my purpose was not to purchase but to look at their selection and explore cost. Joe was a gentleman, he listened to my preferences and took the time to show me around the store. He was very knowledgeable and patient! I never felt pressure, which I greatly appreciated. Thanks very much Joe for providing such a positive & pleasant experience.

I loved the service I received from Robert when ordering my furniture! He made it happen for me. He was very knowledgeable, honest about delivery times and very fficient. He cared, was patient and truly cared about my needs and thoughts. I didn't feel like it was just a sale!. Thank you Robert and all the Ashley Associates for your helpfulness and professionalism! Love my furniture! ❤️🙏🏾

Service and knowledge of products were primo

I love my sofa Thank u again

Very courteous. Very patient. Showed us everything available. Very informative.

Helpful and attentive sales staff without 'hovering'. Best combination of selection, price, and service. 2nd time in 6 years shopping at Ashley. First set of couches still in GREAT shape 6 years later, finished our basement and moved them down hence need for new couches. Took advantage of free delivery and 0% financing.

Very helpful staff. Couldn't be happier.

Terrible experience! Don’t visit

My experience shopping here was great! I came in and was almost instantly greeted. Mikael helped out a bunch and was patient with all of my questions!

Joe Karol helped me furnish a lot of my house last spring. He was a pleasure to work with! Very helpful and attentive without being pushy at all. I had a really great experience with him. The manager of the store was also great too. I'm really happy with the finance options with Ashley, and love the furniture that I got from them. (Especially my mattress!) Thank you Joe!

Robert was extremely informative and attentive without hovering. He was engaging and not overbearing. I will not only be back to purchase from him but will refer him to anyone I know looking to buy furniture

Robert was awesome and so helpful! Had a great buying experience today!

Very knowledgeable staff, no pressure. Very friendly.

Beware buying their warranty - they say they'll give you the money back on your next purchase if you don't use it but... When we went back to buy a couch and get a discount with our previously unused warranty, they gave us a runaround about "needing to clear with the wearhouse first" even though it clearly says in their system how many warranties we have, and whether we used them or not. They charged us the FULL amount for the couch, saying we would have to come back (IN PERSON) to get the discount after they confirmed with their wearhouse... Fast forward to over a week later, and they STILL hadn't processed the discount from our unused warranty. Completely unprofessional, and just plain shady. Also, the couch set we got from them noticeably creaks when we sit down - very unsettling.

Lovely staff, friendly and communication was excellent!

Kerrin was the best! You would’ve thought I was spending way more based on how well I was treated. No pressure. Great prices.

Chris was very knowledgeable and great customer service

Joe was excellent and very helpful.

I went in there not expecting anyone to really speak to me. I was surprised by how helpful the staff was. Two gentlemen helped out. Even though I did inform them that I was just looking, it didn't change their attitude. I actually felt really comfortable being in there.

We had a great experience while shopping for the Presidents Day sale. Our sales rep, Tito, was extremely helpful and knowledgeable. He supported us while we picked out the perfect sectional couch. He researched pricing options and walked us through each step. He was being mentored by Chris, who was also helpful. We would highly recommend.

Jack, the sales person was amazing

Robert was a great sales person. Listened to my needs and worked with me and the sales team to help with my purchase. Very happy I chose Ashley and had Robert assist me.

Excellent service from Mr.Robert Johnson, he listens and understood my concerns.

I went searching for my first furniture purchase for my new apartment and went to the nearest Ashley Furniture near my job. The manager (Randy) and sales associate (Valeria) were so helpful, kind and understanding!! I was not pushed into a sale I didn't want or towards a couch that wasn't going to fit my needs. They had no problem explaining the price breakdown, benefits of the warranty, and answering any other questions I had! I will be back to shop there for future furniture, thank you again :)

Great beautiful sales person. Gorgeous furniture at very very good prices !!! No interest for 5 years. Very satisfied customer !!!

This business posts fake reviews, do not believe them!

Everyone at Ashley was fantastic and helpful when assisting me to pick out a couch for my small apartment!

I had a very positive experience at this store. Valeria was friendly, patient and professional. She offered numerous options & suggestions to help me finalize my choices. I would definitely shop here again, with Valeria in particular!

Easy process, no sales pressure, & helpful associates!

Robert was so helpful and it was such a pleasant shopping experience! I love the stools that I purchased, especially the quality and the look.

Very knowledgeable staff. Large inventory. We love Ashley!

Courteous staff, excellent selection and great service

Great service!! Had gone to raymour and Flanigan and received no help. Walked in to Ashley in willow grove, Pa and was immediately helped by Kerrie who got us everything we needed. Awesome experience!!

Big store

Had an awesome experience at Ashley Willow Grove today! Staff is friendly and professional!

Do not buy any furniture from this franchise location, bought an expensive dinning room table and completely falling apart. Bought a protection plan and they have the nerve to try to give me numbers to techs in the area I could call on my own for support. What’s the point of the protection plan if I’m doing all the work of calling a 3rd party to fix the table. Every one knows of 3rd party companies, give me a break. Done with Ashley Furniture, u guys lost a good customer over this non sense literally furnished 2 bedrooms last year.

The salesperson was friendly and did not put any pressure on us.

Kerrin was patient and informative!

Great store! Friendly! Professional!

Valeria was absolutely so helpful, patient and informed! Could not have asked for better support!

One of the easiest purchases we have ever made. Visited several local furniture retailers and these guys were the best! If your going to shop Ashley's, shop this specific Ashley's!

Very helpful service!

The store and our associate Kerrin were amazing! Pointed us in the right direction, but weren't too pushy. Addressed all our questions and concerns.

Very friendly staff

Our salesman was Joe, an older gentleman who took the time to explain everything we needed to know. I would highly recommend asking for Joe if you go to the store. However, there were two other salesman on the floor who were sitting at a table on their phones the entire time. Joe had to take a call and we wanted to move an end table to see how it went with the living room set we were looking at. My husband began to move the end table and was struggling, neither one of the other two salesmen offered to help. In fact, they looked right at us, and turned away and went back to looking at their phones. I found this extremely unprofessional. One of the other salesman, a heavier, dark younger gentleman was eating on the sales floor, and then proceeded to spit into a trashcan on the sales floor. I probably would not return to the store after this purchase

Great service and knowledgeable salesman. He answered all of my questions and then some without pressure to buy anything. I will go bac.

Nice young salesman, very knowledgeable. Enjoyed the experience.

Ask for Chris! He's patient, honest, and knowledgeable.

Salesman Mikale Garrison Nelson was very attentive to my needs. He was very instrumental in helping me decide on the appropriate furniture for my basement. Ashley’s Homestore has such a variety of furniture to choose from so I appreciated Mikale’s assistance.

Chris and his trainee were excellent to work with!

Joe. And. Cris. We're. Very. Professional and. Very. Helpful to. Me. Would recommend. Joe. And. Cris. Are. The. Best 👌 👍

Very lovely gentleman named Joe waited on us. Answered all my concerns, in detail. The store was well stocked with beautiful furniture choices. I bought a nice living room set because the price was right for my budget. I gave 4 stars because my furniture was not in stock, will take a month for delivery and I needed it in time for Christmas. Very disappointing. But Joe was a gem. I will seek him out when I go back for my kitchen furniture and anything else. Other than the delivery time, I am quite pleased with Ashley.

Our experience at this store was very pleasant. We worked with Joe and he was very helpful, very polite and gave us the space we needed to look around with no pressure! We will definitely be returning due to Joe’s great customer service!

The representative was super friendly and helpful!

Everyone was very helpful and not pushy. Chris did an excellent job explaining all of the options with tables we were interested in and the checkout process was seem less. Can’t it for the table to be delivered!

Looking for dining room furniture the sales associate was very helpful and polite.

Very friendly and helpful with all of our selections on living room and dining room furniture, as well as our lighting fixtures.

100% do not buy from here!!! We bought a rocking chair, and it immediately started creaking a little. It slowly got worse and worse, to the point where it can't move without a loud creak. Ashley sent a repairman out, who said it was structural to the wood frame, which he can't fix. Ashley called (from a foreign number, not the store) to say that they won't cover it. I said it's well within the warranty time and the chair is unusable. The foreign number said a manager will call, which they never did. We have a baby who gets fed and falls asleep with this chair, except not anymore since the chair is so loud. So the chair has no use, and we're under a year of having it. We have bought all of our other furniture from Bob's Discount, which has been 100% more solid, and who actually stands by their products.

Kudos to Joe, very fine and helpful salesman.

Stopped by Ashley Homestore today in Willow Grove. Immediately Joe greeted me. He helped me tremendously for the almost hour I was there. His pleasant demeanor made my experience exceptional.

Associate Chris was very nice. Didn’t pressure us or follow us all over the store. He answered my question and gave me the info I needed. Will definitely go back to Ashley to purchase a living room set. Prices are very competitive and not over priced.

This is the second room I’ve done with Ashley Furniture. Liked that the sales person gave us space to explore options with no pressure. No hovering! We didn’t intend to purchase that afternoon but we found exactly what we were looking for and placed the order. The sales team and accounting team were both very professional and a pleasure to deal with.

Customer service and warranties are a joke! I will not be doing business with ashley in the future!

Beware of getting any furniture from this store. They lie to you about customer service and quality of product . I bought 3 set sofa costing me $3000 only to have the sofa cover ripped off in less than a year. I was convinced by the store manager to buy warranty which should cover the maintenance for 5 years but they didn’t even respect it after 1 year. I had to go through mental trauma when I had to call customer service but every time there was long wait period or they just disconnected. If you want to waste your money on bad quality furniture then buy from here. THIS STORE NEEDS TO GO OUT OF BUSINESS

Valeria was extremely helpful. She is very knowledgeable about all ashley products. We are very happy can't wait for the couch to arrive.

After 3 failed deliveries. They delivered a bed and installed the headboard upside down and claimed this is the correct way, because it’s defective. This is a child bed and they were ok leaving the headboard like this so a child can easily fall over… We had to fight this with customer service to have someone come out and fix it. Also they gave us a dresser mirror that was incorrect. It’s a shame we paid about $2000 for our daughter’s bedroom set and waited 8 months for it to be delivered with 3 failed deliveries. Ashley’s furniture staff/ customer service is unprofessional and they will give you the run around and not address any issues they caused! Save yourself a headache and don’t shop here!

What a WONDERFUL experience at Ashley Willow Grove. Valerie, our salesperson, was exceptional. The day before we visited Ashley Willow Grove we visited Ashley in Warmnister. Ashley in Willow Grove beat Ashley Warminster by almost $4000.00 in price. Not only was the furniture way less expensive Ashley Willow Grove offered incentives and deals that were not available at Ashley Warminster. I am so glad that we stopped into Ashley Willow Grove. Every employee at Ashley Willow Grove treated us with kindness and walked us through every step. Needless to say, we will ONLY be shopping at Ashley Willow Grove.

Valeria was excellent in helping us find our couch!

Our sales rep in the Willow Grove Store was very professional and knowledgeable. Pleasant experience overall!

The employees are friendly and they take the time to explain everything in detail. All questions get answered.

Good quality products. We went to many furniture stores in the area and Mikale was the best sales rep we had by far! Highly recommend you work with him.

Joe was professional, polite, and full of information ( almost too much information--if that's possible).

Sales team was very helpful and happy. We were in and out in 1 hour. Bought sofa and loveseat and it is getting delivered this week. Very happy

I bought furniture here more than a month ago. The staff in the store are very nice and helpful. But it’s the customer care center that’s the problem. If you try to contact them for a problem with your order, they don’t get back even after leaving as many voicemails as humanly possible or sending them endless emails, they won’t reply or call or make any sort of communication! I had to drive to the store twice to enquire about my missing dining table chair and return a bed frame . But the store doesn’t accept returns directly, they ask you to contact the customer care center who say they will call back and THEY DONT! I don’t know where else to go! Also, it’s been 10 months and I’ve only received 7 out of 8 chairs with my dining table.

Bought a sofa and the arms were delivered broken to me. Sent a repair guy out a month later for a guy to only come in and take a pic of it. Waited a month after that (today) for them to fix it and they never showed up after confirming the appointment the day before. Please do yourself a huge favor and never shop here!

Chris was an awesome salesperson and explained everything about the sofa, etc

Very understanding and fast customer service. Staff very friendly. Got an amazing couch on the day I wanted. Mikale helped me and provided excellent service.

Sales person Joe was so very polite, helpful, and explained all the warranty information. I am so glad I went in the Ashley store located in Willow Grove and spoke to Joe. He was wonderful

Great service, and very helpful.

Mickel did a great Job recommending a bed for me! I had a great experience, highly recommend this store. 100% satisfied

Quick and easy experience! Joe was very nice and knowledgeable.

Absolutely awful customer service. My wife and I ordered a blue chair based on the display model within the store. The chair that was delivered was teal. We immediately attempted to initiate a return due to the mis-coloring. After a month of never getting a call back, it was determined we’d need to pay a $104 restocking fee and it was blamed all on us. There is absolutely no consideration here for the customer. We will never shop at Ashley again.

Excellent! Seamless easy purchase of a mattress and pillow!

Customer service is terrible, what you see on the floor us not what you get. Had living room set not even a year and cushions are nearly flat. Quality of foam is terrible.

I had a good experience in this store. All staff were extremely helpful and kind. After coming from another store where I was treated as if I didn't know what I was talking and spoken to very rudely Ashley was a breath of fresh air. Great customer service.

A big 'THANK YOU' shout out to manager Randy Norris of the Willow Grove location!! Our recent purchase was delivered with a crucial piece missing. The dispatcher said it would be 5-6 weeks to get the part. When I spoke to Randy regarding this issue, he immediately jumped into action!! Within 2 days the part was delivered and installed!! Randy is all about customer satisfaction!!! THANK YOU RANDY!!!!

I went to Ashley’s today and bought furniture for an entire apartment. Joe, my salesperson, spent a huge amount of time helping me. He was extremely helpful. I received more than I expected for the money that I spent. There was so much to choose from. I recommend Ashley’s 100 percent.

I enjoyed my visit there. There is a huge selection of furniture and the staff was very nice and helpful.

Me and my family came to this store this morning looking for furniture, we walked in the store and seen several employees doing nothing. No one greeted us we walked the whole store all the while NO one attempted to help us with anything. I had to find someone just so I could make a purchase, see what color options they had. Upon me making my purchase they used debit for my card which is not a problem but the problem came when they asked for my identification why do I need identification and I’m using debit. Needless to say after this purchase I will stick to raymour and Flanagan.

Friendly knowledgeable no pressure. Perfect.

Great customer service today & delivery in 1 week!

Customer first experience! Joe was friendly, knowledgeable, and patient with us while we furnished our new home. Can't wait for our items to come in. We fully expect another amazing experience when we go back to furnish the rest!

Great service. Simple easy. Tim was awesome.

We worked with Joe Karol to find a recliner and he was extremely helpful and made sure to get us the best price possible. He made us feel very comfortable with what we were getting by showing us all of the options we could get.

I just wanted you to know that if you wanted to shop for furniture and you want fast good results Ashley‘s furniture Willow Grove was excellent my salesman‘s name was Christian Feise. I was in and out of the store in no time Funiture ordered and he explained everything to me. He even explained about the warranties. So I just wanted to let you know my experience was fantastic keep up the good work Chris changing the world one salesman at a time

Chris was great! Not pushy, didn't follow you around.Helpful with deciding what type of fabric to get with our animals and kids. Hubby has been wanting the theater style for a while and Chris showed us all the extras! Can't wait for in to come in. Only thing that would have been better but not in anyone's control is the waiting period. But we are fortunate that our current furniture is still ok!!

Chris was our service rep, he did a great job picking 3 rooms of furniture. Time and patience we’re his strong suit.

Awesome products

It was very easy to shop in this store and they have Great customer service.

I purchased a sofa and love seat 2 years ago and loved it. I purchased a 5yr warranty to cover and issues. Imagine my surprise when I call and report damage they tell me they won't cover it. Only offering 199 store credit. As if I'd ever shop here again. Don't waste your money on a warranty they don't honor it.

The staff were extremely helpful

The sales people are great. The furniture is decent. The delivery and installation is horrible. They tried to put together our chair outside in the mud. Then when they did come in the broke it and said ok. Ran the heck out. A week after pickup, I still have not been credited for my chair. And in addition come to discover the furniture we kept is built wrong too. Legs are super crooked. Don’t buy from here, same quality at Ikea and at least you put your own stuff together so you know it’s done right.

Nice to just look around without being bothered! Great service from Chris when I was ready to make my purchase.

Always a great experience.

Chris was very help I came in knowing what I wanted and he was on time , we talk like we were family. He give me Options and I made my decision and he got me out of there nice and easy process. Enjoyed his skills. Thank you Christ Feisty

Helpful staff, nice showroom.

I originally gave this store 5 stars, because the customer service and amount of seemingly quality furniture at excellent prices. However, delivery has been a bit of a struggle, so I have adjusted my rating accordingly. I ordered a small table with two stools at the end of December. It's now April, and I'm still waiting for delivery. I was told delays would put delivery in mid-February and that I would receive and call with an update if there were any changes to that. I waited until the end of February - no call. So, I called. I was told it would be mid-March before the item was delivered to the warehouse. mid-March comes and goes; no call, no delivery. I call back. I'm assured I will receive a call by the end of March to set up delivery, as it still isn't at the warehouse. The end of March comes and, as anticipated, no call, no delivery. So, I call back today and am told to expect a mid-April delivery. Now, as a rational person, I don't expect to actually receive my table in mid-April, I expect to call back in and be put off for another 2 weeks. I think there is a delay of up to 16 weeks due to Covid, and I'm only at week 13. I just wish I didn't have to reach out to find the status of my order that has been delayed almost 2 months, because I was assured I would be updated by phone regularly. So, I would recommend this store because their furniture is beautiful and I was assisted in every way while shopping for my table, but just be aware that if you need something quick or aren't willing to wait, you may need to look elsewhere.

I walked into the Ashley's in Willow Grove on a Sunday at 5:40pm where they close at 6:00pm. Trevor met me at the door with a kind hello and willing to assist me even though his shift was to end in 20 minutes. Trevor was very kind, very helpful, and very patient. Trevor also spent additional time after hours to insure I was satisfied.

Trevor was extremely helpful and accommodating. Great prices too

Every time I enter this location, Mr. Joseph is always there to greet me! Impeccable socially and customer service skills!!! He is the reason I continue to shop there! Thank you for being so kind and understanding of my needs!!!

I ordered a table and Stool set from this Store. I was so excited about my new item. I received a call to let me know my items were on the way. The delivery guys did not have on a mask.. my items were not wrapped up. I was confused because I was told the extra $60 was for set-up and delivery. Once everything was inside. I looked at the stools and they were worn.. I was confused as to what had occured to them. I called back to the store to complain about my purchase..I was transferred to another department.. I was then told to send pictures of the damage. I did that and had to call back an Friday and Saturday.... Confused!

Joe C was absolutely fantastic when we came in to look for sofas! He helped us find the right fit and was very informative in details and delivery. I would highly recommend!

Joe was nice and very helpful 👍

Convenient, great service, and great options. Val was very helpful.

I got my Queen firm mattress there on black Friday they were very helpful and the price was fare I appreciate ashley furniture.. I will shop there again

Great Sale going on in entire store!!!

Very professional. Thank you Ashely HomeStore!!

Me likey!!

Worked with Ariel and she found the product we need and was able to get it delivered on time before the holidays - great job!

First and foremost I come from cooperate America, sales and marketing, worked at 2 car dealerships, and airline contracted companies at the Philadelphia international airport. But when it’s my turn to be a customer , I just wanna be a customer lol. When you walk in to a furniture store like Ashley’s, you will feel like a kid at Disney world for the first time, the most exciting thing to do when you know you are about to move. Ariel definitely made that experience possible, when it was actually time to look at the inventory. The experience turned into one of those warm welcomings into someone’s nice home, where you see the log burned fireplace, “take your shoes off when entering”. And that’s the experience that you are supposed to have, when entering a furniture store, because in essence, you are shopping to furnish your home anyway. Good time spent at this Ashley furniture store location in Willogrove pa. Will definitely be back to furnish my entire house from this store.

Great place to shop for whatever you need for your home.

Great customer service very knowledgeable about product and best of all not pushy about buying

Okay

The furniture is good quality, the prices are good, and the service is excellent, helpful but relaxed and warm (as opposed to stiff and overbearing as you'll find in some other stores)

The salesman asked us a few questions and then let us browse. Once we were ready he efficiently helped us close the sale.

We walked in and felt no pressure. The selection was terrific and Valeria, our sales associate was awesome!! She was knowledgeable, receptive and knew how to get the deal done quickly. Thanks Valeria for the great experience.

Mr Tim serviced my husband and me as we searched for living room furniture. Mr Tim is a professional of excellence. He provided everything we needed to make our furniture selection. His mannerism is outstanding. Give him a bonus!!!🤗

Great treatment and service

Furniture was high quality and the salesman Joe Karol was very helpful and informative

Ashley homestore at Willow Grove has great customer service. My sales representative Mikale was patient, knowledgeable of the furniture and understanding of what I was shopping for. He gave great advice in helping me make my selection and I be coming back for future purchases.

My husband and I had a fantastic experience with Valerie at the Willow Grove Ashley Store. She is one of the most refreshing and helpful salespeople we have experienced in the last few days. I can't even express how much we enjoyed our time with her. She helped us efficiently and we bought a sofa and two chairs. Completely delightful.

Very helpful and not overbearing. Would go back again next time we need furniture for our home.

great selection, great Staff! answered all our Questions ! very satusfied!

Chris was great helped us pick out the perfect couch! So glad we made the Labor Day sale really helped out. We buy all our furniture from Ashley’s

Chris and Trevor are excellent sale reps. They were friendly and helped us find the perfect sofa and end tables. There was no pressure involved and the buying experience was enjoyable. FYI we had two sales persons as Trevor initially helped us with the mechanical aspects of the unique sleep sofa. Chris then assisted us with the purchasing and delivery processing as Trevor was working with another customer. The Labor day sale was awesome.

No pushy salesperson. Easy to buy.

Ordered some furniture for my living room got what I wanted I am satisfied. Delivery of the furniture is another story, I was told I may not receive my furniture until November because of COVID and shipping.

Very helpful & knowledgeable sales staff. Not pushy at all. Great selection of furniture.

Found what we wanted quickly and the salesman Madden could not have done more to set us up and explain the order and delivery process

Excellent service. Quick, informative assistance. I was led to literally exactly what I wanted instantly. Super nice employees too.

Joe my sales associate was excellent, He was very patient and knowledgeable about the furniture,pricing, and delays on delivery. I would definitely tell my family and friends about my Ashley HomeStore experience.

Trevor is awesome! Super helpful and patient. We came in nervous and unsure of what we wanted and left with the perfect option for us. 10/10 would shop with him again!

My husband visit the store alone and spoke with Valerie. We returned about a week later and she remember him and walked us thru details and answered all our questions and concern about the delivery delay. After thinking about what Valerie said we returned and spoke to Chris Feise, sales manage. A very knowledgable, profeastional and funny man. He asked questions offered his services to us. He was not pushy. We were very, very pleased and extremely excited about our new living room set, recliner and bedroom set. Thanks Ashley

Mikale was amazing, super helpful super patient and very friendly as well as all of the ladies at check out. I will definitely go back

The young lady that helped was outstanding. She made this very easy to choose and offered numerous options. She’s a value to your company.

I went there just to browse.

Awesome service a guy named Tim help me out. He was patient and nice. Definitely will be back! Employers need more works like Tim.

Valeria was beyond helpful. She was so nice & patient and was very knowledgeable.

My salesman Tim was AWSOME. Helped me with everything I was looking for. I will definitely go back when I need anything else

We were greeted as soon as we came in an asked if there was anything we were looking for when we said we were just looking Chris our salesman said if we needed any help he would help us then he left us alone to look around something that I like the most not being hounded so when we were ready Chris did everything we asked and made the sale as smooth as can be. Thank you Chris

I was helped by Val at the Willlow Grove store. She was wonderful, she took the time with us n explained questions i had about the mattress I was looking for. I have back issues, she also helped with the bedroom set n the financing portion. She was very detailed with her everything. Go to Willow n ask for her help u won't regret it!!

Chris was very helpful and nice. I will be returning to this location for sure!

Great customer service!! A comfortable experience

Ashley's has a great selection of quality furniture. Sales staff was helpful but not intrusive or high pressure. Our salesperson, Chris, was very friendly and knowledgeable. Their add on 5 year protection plan converts to full value store credit at the end of the 5 years if you never use it.

I went into Ashley a few days ago, I wasn’t expecting to buy a whole living room set, but that’s what I did. A really nice man, Joe Karol, helped me with everything, and he was wonderful. He price checked all the items from the store and online and got me the best prices for every item I selected. It was quick and easy, and Joe was so nice. I’ll definitely be going back there when I need any more furniture.

Ariel introduced herself and allowed us to go through the store, she returned to us when we had a piece we were interested in and was very helpful explaining to us about the pieces we chose. Very good experience. No pressure, Great prices.

Mikale, my salesman was very helpful & knowledgeable. I would definitely recommend Ashley Home Store in Willow Grove!

Went in to buy a mattress, I didn't know they don't stock items but they do deliver fast when it's at their local warehouse. Joe was super attentive and didn't pressure me in any way. I tried out probably 8 mattresses but the first one I tried was the best one out of them all. Checkout was a breeze and I'll have it delivered in 2 days. Thanks to Joe and Alex for making my first experience with Ashley Furniture an amazing one.

Very pleasant experience. Got exactly what I needed. Will highly recommend.

Timothy Madden has been absolutely fantastic to work with. He is very helpful. Always returns my calls and is very informative.

Our sales person Ariel Shanks was very pleasant and helpful

Great selection but very disappointing when we went to buy they told us that we wouldn’t get it until the end of August! That’s two months from now. After spending a good hour finding the right bedroom furniture for my two kids, it would have been nice to know that!

Very friendly staff, helped us find the perfect couch and get everything set up. Would highly recommend!

The Willow Grove Store is excellent. Chris, the manager, is top notch. Goes the extra mile all the time. Friendly, courteous and very competent. Sales folks, Mikell and Tim are also very knowledgeable and helpful. I love this store. The accountant for the store, Alex, is also excellent. Really knows his stuff and goes out of his way to help you understand all of the financial details of your purchase. This is just a great store. I would not buy furniture anywhere else.

Valerie was very helpful and knowledgeable. She was able to help us find the perfect set for our living room and was honest about delays in delivery times. Thank you Valerie!

Joe was very helpful an courteous.

I thrilled with the service and the options! Chris F, the salesman, was lovely to work with!

Went in to get a couch and loveseat. Was immediately greeted by Joe. He was extremely helpful with any questions and got us set up with our sale and delivery rather quickly once we made our decision. Will definitely be using them again!

Chris was very professional-courteous and knowledgeable. We were quite pleased the way he handled everything in a timely manner. Ann Marie Diviny

The customer service of the salesperson was very exceptional. She explained everything and gave ample time to make choices before my final decision. I would definitely recommend anyone looking for furniture to try this place.