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Ashley Store Willow Grove, PA
Ashley Store
Store hours
Open today: 09:30 AM - 09:00 PM
About Ashley
The Ashley Store in Willow Grove, PA represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
The Ashley Store in Willow Grove, PA is committed to being your trusted partner and style leader for the home. This commitment has made Ashley the largest furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley Store location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley Stores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley Store showroom today!
What our customers say
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Friendly staff. Very helpful. Love all of the pieces I bought.
Valerie was fantastic help me with everything I needed
No pushy sales people! They had exactly what we needed for more than half the cost at R&F. Plus the quality felt better than what we would have gotten elsewhere. Our salesman, Chris was very informative and helpful in making sure we got the exact furniture we wanted.
Jennifer Johnson was so great and so helpful at the willow grove store! She answered our many questions while giving us space to look around!! Highly recommend.
Chris was extremely helpful in my furniture purchase. Beth made the paperwork process a breeze. I definitely recommend this location!
Such a kind and courteous sales associate, Victor. Also knowledgeable, gave excellent explanations of options, caring and considerate. A completely wonderful, stress free experience.
Appreciated Jenn’s positive attitude and helpfulness.
Always a great experience and definitely a pleasure with help from Chris for another great purchase from the Willow Grove location.
Jennifer was so helpful and knowledgeable, I now no more about mattresses than I ever imagined there was to know.
Cheyenne was awesome. Very patient professional and answered all our questions. Thank you so much.
Victor Dunbar was helpful and pleasant , nice guy.
Our sales Rep Jen was amazing! Will be coming back in the near future for other furniture needs and will be asking for Jen.
Mikale was friendly and helpful but not pushy We left to measure to make sure what we got would fit. We appreciate his help.
Thanks to Chris F. we had an extremely positive experience. In fact we came to this location after being ignored for over an hour at another Ashely store nearby. Chris was friendly, helpful, knowledgeable of the product and at the end of the day closed the deal. I couldn’t be happier to give Chris my business vs the other location. I’d strongly recommend anyone looking for home furnishings to visit Chris at Ashley in Willow Grove location.
Great store with a lot of selections. I was greeted by Val and received one of the best customer service all around. Super knowledgeable and not too intrusive. Most furniture stores reps around are too intrusive and follows you on every step to make the sale which makes it uncomfortable. Not here! Would recommend to anyone
Great service. No pressure very helpful
We had a wonderful experience! Victor was amazing! He was very knowledge about the furniture we were interested it. He was extremely friendly and very helpful!
We had a great, no pressure experience working with Victor at the Willow Grove location. He honored the advertised prices and helped make the entire buying process seamless. He thoroughly explained financing options, the delivery process and the protection plan. Thank you, Victor!
We have been to a few different Ashley stores and everyone has been nice. We purchased a living room set from them. Awaiting delivery
Vic was great.
Very happy with the service and sale.
Chris was very professional helping me with selections and measurements. I likely would have not chose Ashley if it wasn’t for Christopher Fiese and all his help!!
Great experience with Jenn best customer service I ever had
Mikel was amazing. He was patient, attentive and provided the best customer service
Such a pleasant easy experience shopping for a living room set! No hard sell sales staff, just helpful and sweet.
Both salespeople were absolutely wonderful to work with Mikaela and his partner were very pleasant and helpful and made sale seamless
Jennifer was very professional & knowledgeable. Inquiries about my adjustable bed (queen-size) & future purchase of a king-size adjustable bed for my apartment in Delaware
What a fantastic store. Jen our sales advocate was fabulous!! Not only professional, courteous, knowledgeable but extremely helpful. She made the experience so easy. The entire staff was friendly and so helpful. A pleasure to do business with. I’m definitely going to go back to that store again. Thank you all!!
Our initial experience was great. We had Victor take care of us in helping us to identify what furniture we needed/wanted. He provided the necessary information for us to make an informed decision. He was not imposing or pushy; but hovered so we’d know he was available. Our subsequent visits were good until we encountered a sales manager who, in our opinion was unprofessional and inappropriate with what he said to Victor in front of us. When called out on it, he apologized and said “my bad” but his demeanor left a bad taste in our mouths and we left the store. We ultimately returned because we did not want Victor to lose the sale because of the professionalism of the manager. We Recognize that working in the service industry is difficult as you can also come across customers who are less than pleasant. However, my wife and I were not those customers and the sales managers behavior and attitude almost lost them this sale. This was our first experience with Ashley Furniture; As long as Victor is still there, we would likely return to give him our business. However, the sales manager is someone we would like to avoid interacting with in the future. We give Victor a 4/5 but the customer service and professionalism of the sales manager would warrant a much lower rating.
Valarie was a huge help she made the process so easy....She found me the best deal and was such a pleasure to work with
Jennifer helped my fiancé and I with picking out our living room furniture and our bed set. As well as our kitchen table. She was amazing from the time we walked in til the time we walked out, Jennifer went above and beyond!
Fabulous experience working with Jennifer
My experience at this store was great! Makale is an excellent salesperson and was able to answer all of my questions about the different products. I would definitely recommend !
Great experience - great deal! Chris was a huge help. Very pleased!
Chris was great!
Jennifer was phenomenal! She was very knowledgeable and patient. I found a bedset that fit exactly what. Will go again
Polite, professional staff. Sales person was great, she was patient and provided knowledgeable input. She allowed time for browsing while being available for questions. Will consider Ashley for future purchases.
No one greeted us when we came in the store, so wandered around for 20min lost, looking at things. Sales associate (only one in store) did come and assist. All of the items I previously picked out from online were not available. I felt they should not have been on the website.
T to w rewbe
I was helped quite well by Jen. She definitely took an interest in what we were trying to find in couches. I’m sure she is an asset to your store and team.
If you have furniture needs, go see Victor! He was phenomenal!! Didn’t rush my process and he gave me time to carefully make my decision. He explained everything in detail and was overall just a really nice guy!! Great experience!!
Very good experience. Wonderful salesman
Mikael was a great salesperson. He let us look around, but was also very helpful and was great getting us the furniture we wanted. Excellent experience, and the 36 months interest free wqs also a great selling point.
It was very welcoming and the salesman Christian Feise was so pleasant, accommodating and helped me find exactly what I was looking for. His patience was commendable. I want to thank him again for a wonderful experience.
Much better service than we received at another local furniture store.
Jennifer with excellent services knowledge and attentiveness. Large selection
Excellent customer service!
The sales person Victor was such a pleasure to work with. I had my two year old daughter with me and he ensured she got a book/squish too along with snacks to keep her occupied. The process was very quick. He even printed me out a layout of the couch I wanted with dimensions since I was unsure. Definitely a great experience!
I had such awesome experience at Ashley store. The sales reprensentive Jennifer really knows furniture and really educated on bedding .She has such caring and wonderful experience that I plan returning to buy furniture for my home in future and hope Jennufer still there . Jennifer is best in furniture business.
Our sales person Valeria was very helpful and gave us space to look and discuss without being pushy. Very satisfied with the prices and quality.
We were able to feel the mattresses with no rush. Chris was very kind and patient.
Chris was a great salesman.
Great service. Jennifer was helpful but also gave us space to explore on our own. A great balance. Appreciate it!
Great experience. We found a couch we loved and Chris was very knowledgable and helpful!
Very helpful and explained everything so that I could understand.
Victor was great, he helped us get the exact couch we wanted!
Very kind and patient staff
Sales people were very polite, let us browse to get an idea of what we wanted. Then they were very helpful in customizing exactly the set we wanted.
Excellent service
Great customer service. Excellent salesperson Mikale. We’ll definitely come back
Jennifer was so friendly and helpful. She understood my budget and found me the item I wanted. Because of Jennifer, I’ll come back to buy my mattress.
The staff is very fiendly and helpful. They were very patient while presenting multiple pieces of furniture before a finally decision was made.
Don't buy the extended warranty. It's worthless. Was talked into it. Then when I needed a claim. I got the run around.
Jennifer was amazing! Our family came in looking for a mattress and living room furniture, and Jennifer assisted us in finding just what we were looking for m, at all great prices! We had our 7 and 4 year olds along with us, and she kept them well entertained while we took our time choosing just the right mattress. She priced matched and made the process painless, along with Makail, who was also a great help. We definitely recommend the two, as they are a great team!
Good selection however some items seemed cheaply made of faux wood and other materials that didn't seem it would hold up in the long-term.
The salesperson was very helpful and very knowledgeable great job.
The salesman was very polite and helpful. I would definitely shop at Ashley again.
Great experience. My sales representative Chris at the Willow Grove location allowed me to move around the store without constant interruption. When I was finally ready to speak to him he had all the answers and couldn’t have been more helpful.
I was immediately greeted by Jennifer J. upon arriving at the store. She was very knowledgeable and helpful with my sofa selections. She took her time and asked what area I was trying to furnish. Her demeanor was very pleasant and she was really patient.
The representative of the store was pleasantly helpful. She answered questions and gave me measurements that I needed for my selection. Very pleased.
Jennifer was great! Came in looking for something in particular and she assisted me quickly (had a toddler with me) and efficiently! She priced matched and made the process very easy. Will definitely return and recommend her.
Ethan helped me out. He was a stand up guy and made sure to give me the best deal with my current situation.
I had a great sales experience. It was quick, easy and affective for my purposes. I was waited on immediately then given time to browse on my own without sales pressure. I was treated with patience and courtesy. The store representative was knowledgeable and helpful, answered all of my questions making the payment process smooth.
We had a great experience with Christian who was able to get us exactly what we wanted and everything was done so quick! Looking forward to our new bedroom set.
Exceptional service. Sales rep really helped us get what we wanted.
Very please with my sells person, Jennifer paid close attention to what I was looking for. She also, provided an awesome pricing.
Justin was super friendly & helpful. Cashier was super friendly, as well!
Dominick was great to work with
Good place to shop and my salesman. Dominic was great. Very helpful and knowledgeable, He explained everything step by step. The store was very well lit and the displays were spaced well giving you room to walk thru.
Always a great shopping experience at the Willow Grove Ashley's. Great service and good prices.
Excellent customer service from Jennifer, she understood exactly what we needed in power recliners and went above and beyond to get us the best deal for our needs.
Friendly and helpful staff!
Great selection and styles to choose from including sales and clearances. I had the pleasure of being attended to by Jennifer who was extremely knowledgeable and helpful in finding what I needed. GREAT JOB JENNIFER!!! THANKS!!
I have been buying from the same store for years, they are all sooo kind and professionels. I will keep going to the same store. Chris and Jennifer and the lady at the desk are so kind...
Valerie was so helpful in exploring options and detailing those options for us. Highly recommend!!
My salesman was very knowledgeable and a real professional mikale did a great job.
I had a poor experience at the Montgomeryville location. I was convinced to go to another location and I am SO glad I did. Christian was an incredible salesman. My experience was incredible and with his help I found an awesome sofa that I can't wait to buy!
Great people ! Nice selection
Great value, great quality, no pressure. Ethan the salesman was excellent.
We needed to repair a bed frame purchased over 10yrs ago from this store and they were quickly able to help us find a cost effective solution.
Great Customer Service..
Great experience. Salesperson was extremely helpful and not pushy at all. Let me look around the store and when I had questions he was there to answer them.
I have been a customer at the Willow Grove store since 2016 and have made three separate purchases. Allen was my sales associate, but he is no longer working there. I currently have a dinette set, entrainment center, two end tables, a coffee table, a wicker storage basket, 6 ceramic pieces, a living room chair, a reclining loveseat and the reclining sofa that I trashed after they were unable to repair it properly . I have been waiting since September 13, 2023 to have my loveseat repaired, however the technicians, the service department employees and Ethan the store manager all have been giving me different information. I was told that the loveseat was going to be repaired in their shop, then I was told the loveseat was going to be replaced. It’s four months later and there still has not been a resolution. I have even left messages for Mary Rose who I was told was In corporate. The item that I have been trying to get repaired was purchased in 2019 with a 5 year warranty that to date has not been honored. I have referred customers to Ashley, but right now I am not a happy customer. I called the store and spoke with the manager on January 22, 2024. He told me that someone from corporate and the warehouse warehouse would be giving me a call. He told merry that they had the parts for the repair; however if it couldn’t be repaired they would give me a replacement. This same manager told me in November that they would give me a replacement Why continue to inconvenience me , by saying IF it can’t be repaired we will replace the loveseat. Why not just send the replacement since I have been waiting for four months, soon to be five. Also as of today January 30, 2024 the repair department have not called. During this process I have called the store, service department and corporate more than 20 times. This is very poor customer service.. Well on January 31, 2024 I received a call from the repair department to inform me that the parts for my repair will not be in until April. So now they are satisfied with telling me that a repair request from September 13, 2023 will or may not be handled until April 2024. So now I guess it takes seven months to order and receive parts that I have been told on more than one occasion was already ordered.
Chris was knowledgeable and friendly. Quick and easy process to buy a pwr recliner.
Was shopping for a few items and Jennifer was very helpful explaining any and all questions. Jennifer gave us our space but was always available to provide further assistance. Thank you Jennifer for providing a great shopping experience.
Jennifer was very helpful and pleasant to work with.
Dominick was very patient, helpful. And knowledgeable. Looking forward to his assistance in the near future.
Just paid a visit to Ashley furniture in Willow Grove, met with a lovely lady named Valeria, what an excellent sales person! Went above and beyond to meet my needs and did a wonderful job!!!! I left the store very pleased with a nice purchase! Valeria is your go to girl!!!! Will definitely be going back very soon for the rest of my living room furniture! Great job!!!
Chris was very helpful and informative. The price of the chairs seems fair. We'll be back to purchase as soon as we measure the space.
The Ashley Store in Willow Grove, PA is always awesome! They always have nice stuff and all the employees are awesome! Thank you guys so much!
My experience there it was amazing because I went with my wife and as soon we were coming in the manger there came directly to open the door for my wife and myself She is very professional in what she.Thank you Jennifer.
Dominick Daniel treated me like a VIP and explained How the inventory and delivery process was going to be like. He also escalated without pause a pricing issue between website and store pricing and triple confirmed all the details on the order. Wish I always have that experience at stores. Thank you.
Dominick was fantastic to work with!
courteous, knowledgeable, helpful, very pleased overall
I have been a loyal Ashley's customer for over 10 year but will never shop there again. We bought 4 chairs and noticed after delivery that the cushions on 2 of them were different. After spending weeks going back and forth finally the GM Ethan said the best he could do is a credit and a 140 restocking fee. They expected us to pay for something that we didnt pick? I said that I would need to get the other 2 reupholstered and asked for a credit but they said no. The chair that we sat on in the store we only got 2 of them. The other 2 were less comfortable. We wouldn't have bought them if we sat on those terrible cushion. Horrible customer service and would recommend saving your money and going to other furniture stores. I know I will. No longer going to be a custom to this place all because of bad service and 140. Hope you are happy Ashley's. Do better!
Jen was super nice and helpful. Great all around buying experience
The sales person was patient and very friendly and professional
Chris Feise was very helpful and knowledgeable. We found exactly what we wanted . We plan to come back and purchase
Very friendly and patient sales people. Nice selection of furniture and great deals.
Very happy with our sectional purchase. Great deal and fantastic service! Jennifer was terrific!!
Daniel was very professional, friendly and helpful!
Amazing staff. Answered all questions and felt no pressure
Salesperson was very professional & very helpful! Delightful experience.
Great customer service by Justin who helped me all the way until I decided on the couch & love seat for my living room.
First time in this store, I was greeted by Jen who was extremely knowledgeable and helpful. I will be back to work with Jen in completing a purchase.
Ethan the Manager and Justin our salesperson were super helpful and courteous. They took their time explaining to my family all offers available going the extra mile to ensure we had a wonderful sales experience and got what we were looking for. The lovely ladies at the payment counter were also very welcoming, friendly & made the payment process very smooth. Thanks, alot!!...definitely coming back soon!
Dominic was very personable and helpful went above and beyond real nice guy ...his manager seemed like a good guy to work for but end of the day the quality of the furniture and protection plans just weren't Raymore and Flannigan
Always a great experience at Ashley! Today was even better. Chris was knowledgeable and efficient. He had us out the door in under 30 mins after we made the selection. Happy with the sale prices and the zero percent financing deals.
Chris is warm, helpful and engaging. I found many options.
Jen was very helpful
Very friendly and helpful staff! As well as great furniture!
This store is not matching the price with other Ashley Stores. Just 1 star
Salesman was very courteous, and helpful
Ethan Was a sales person very professional? Very nice to my wife and I and recommend this store for future sales.
Great customer service, overall a good experience
Best service, great people. Will definitely shop there again!
Dominick was extremely helpful!
Staff was kind ,fast,and efficient
Friendly salesman Domenic
I got what I came looking for, satisfied
Great service
Very helpful no pressure
It was a pleasant and fruitful experience - Valeria Lujnova was extremely helpful and made the purchase a reality
Valeria was very friendly and helpful. I would highly recommend her to anyone looking to shop at Ashley’s
Great service and information sales associates
Great experience. Very helpful and has great customer service. This is my third time purchasing furniture at the Willow Grove location and it has always been a positive experience. Highly recommend visiting this location.
Long time customer. Always a pleasure and pleasant. Good people
I was pleasantly greeted by store employee. After choosing the most comfortable sofa recliner, same employee assisted me with the purchase and made sure all my wishes and questions answered. Thank you very much for such wonderful experience and purchase!
Val is awesome
I’ve dealt with few diff furniture stores. Ever since I bought a mattress from here , I’ve always come back . Chris f the sales guy is top notch , I feel very comfortable trusting his knowlege of the Products .5 star experience here . P
The sales person gave information but was not pushy.
The experience @ ASHLEY FURNITURE WILLOW GROVE PA. with salesman Mik-Hale was excellent. His manner, professionalism and help was compared to a seasoned upscale store of high regard. He far exceeded that bar with ease!
Avoid this business at all costs! They are deceptive and sell bad products that they do not stand behind!
Great customer service Ethan and Chris are awesome.
Salesperson Jennifer was helpful and not pushy. Answered all questions and let us browse without following us around. Payment was smooth and setting up delivery easy and offered convenient delivery days. Store very nice and clean.
Excellent level of customer service!
Had a great experience with Valeri. She made everything easy and simple!
Our salesperson, Jennifer J., was knowledgeable and very pleasant to deal with.
Great customer service and prices! Working with Chris was a delight.
Ethan was professional, courteous, helpful & not pushy. He helped us decide to purchase there by telling us the furniture is made in USA & threwing in delivery.
Was looking for TV stands. They had a great variety
I had a wonderful experience picking out a new mattress and bed. My sales associate Valeria was incredibly knowledgeable and helpful during the selection process. She was also very efficient and thorough.
Chris provided excellent customer service!
Nice reception ❤️❤️❤️
Staff helpful
Robert was great!!! Very very nice young man who waited on my hubby and myself
Sales person was excellent and very knowledgeable.
Mikkelsen was spectacular!!!
Incredible service! Extremely helpful and knowledgeable!!
We were very pleased with the care and attention we received from Mikale Garrison- Nelson. We've been to ever Ashley Store in the area, trying to find a specific mattress, and he was the only sales person who was able to help us find the one we wanted. He is awesome! Thank you, Mikale!
Amazing experience as always. Chris is super helpful and we love to get our furniture at Ashley!
Friendly and patient.
Excellent customer service!
Love it
Jennifer provided amazing personal customer service. She went out of her way to shownme pieces that suited my taste and were I'm my budget. Ashley is lucky to have her!
I had an awesome very polite the place is very net and clean
Employees were very helpful and kind
Joe was very helpful, and we will definitely be back
We sat in chairs, laid on beds and just tried everything. I
The service was great. The people were very friendly and kind and they took the time with serving us. We thank you for your wonderful service. We will recommend our family and friends.
Sales rep was very informative and helpful.
The sales rep was helpful and very informative. The prices are quite reasonable compared to other places when I was doing my comparative shopping.I highly recommend this store for services and reasonable prices.
I made my first purchase at this store today and it will definitely not be my last. I was provided with exceptional customer service by RJ, who understood exactly what I was looking for. Thank you Ashley Furniture.
Randy and Robert made my shopping experience easy to make my choice to buy from Ashley
Friendly service without being overbearing! Purchase was quick and easy.
All good , service was excellent
We had a very good experience at Ashley and the salesmen Joe was very patient. Unfortunately we settled for something else at a different store but we loved the quality of the furniture at Ashley store.
Chris was a huge help and is part of the reason we keep coming back for more.
Terrible delivery. Everywhere else 2-3 day delivery. Ashley 7 weeks. We won't be back there anytime soon
Joe was amazing he was very helpful and knowledgeable. He went above and beyond for us. A very nice man. Thank u
Very nice experience!
The furniture there is beautiful and the services is awesome!!
Joe was amazing he helped me with everything and really gave me great advice on a bed choice! Will be returning
I was warmly greeted at the door. Told the girl what I was looking for which was a recliner. She took me to where they were and showed me the few I was interested in. Helped me choose my color. I couldn’t have asked for a nicer salesperson. Jenn Johnson is her name and I’d highly recommend her.
Mikale was very friendly and accommodating. The store was extremely clean and neat and selections were many. I will definitely be shopping there again! Thank you.
I went to Ashley on Welsh Rd today to get some ideas for a sofa & a mattress. When I entered the store, I was greeted by Joe K. I explained that my purpose was not to purchase but to look at their selection and explore cost. Joe was a gentleman, he listened to my preferences and took the time to show me around the store. He was very knowledgeable and patient! I never felt pressure, which I greatly appreciated. Thanks very much Joe for providing such a positive & pleasant experience.
I loved the service I received from Robert when ordering my furniture! He made it happen for me. He was very knowledgeable, honest about delivery times and very fficient. He cared, was patient and truly cared about my needs and thoughts. I didn't feel like it was just a sale!. Thank you Robert and all the Ashley Associates for your helpfulness and professionalism! Love my furniture! ❤️🙏🏾
Service and knowledge of products were primo
I love my sofa Thank u again
Very courteous. Very patient. Showed us everything available. Very informative.
Helpful and attentive sales staff without 'hovering'. Best combination of selection, price, and service. 2nd time in 6 years shopping at Ashley. First set of couches still in GREAT shape 6 years later, finished our basement and moved them down hence need for new couches. Took advantage of free delivery and 0% financing.
Very helpful staff. Couldn't be happier.
Terrible experience! Don’t visit
My experience shopping here was great! I came in and was almost instantly greeted. Mikael helped out a bunch and was patient with all of my questions!
Joe Karol helped me furnish a lot of my house last spring. He was a pleasure to work with! Very helpful and attentive without being pushy at all. I had a really great experience with him. The manager of the store was also great too. I'm really happy with the finance options with Ashley, and love the furniture that I got from them. (Especially my mattress!) Thank you Joe!
Robert was extremely informative and attentive without hovering. He was engaging and not overbearing. I will not only be back to purchase from him but will refer him to anyone I know looking to buy furniture
Robert was awesome and so helpful! Had a great buying experience today!
Very knowledgeable staff, no pressure. Very friendly.
Beware buying their warranty - they say they'll give you the money back on your next purchase if you don't use it but... When we went back to buy a couch and get a discount with our previously unused warranty, they gave us a runaround about "needing to clear with the wearhouse first" even though it clearly says in their system how many warranties we have, and whether we used them or not. They charged us the FULL amount for the couch, saying we would have to come back (IN PERSON) to get the discount after they confirmed with their wearhouse... Fast forward to over a week later, and they STILL hadn't processed the discount from our unused warranty. Completely unprofessional, and just plain shady. Also, the couch set we got from them noticeably creaks when we sit down - very unsettling.
Lovely staff, friendly and communication was excellent!
Kerrin was the best! You would’ve thought I was spending way more based on how well I was treated. No pressure. Great prices.
Chris was very knowledgeable and great customer service
Joe was excellent and very helpful.
I went in there not expecting anyone to really speak to me. I was surprised by how helpful the staff was. Two gentlemen helped out. Even though I did inform them that I was just looking, it didn't change their attitude. I actually felt really comfortable being in there.
We had a great experience while shopping for the Presidents Day sale. Our sales rep, Tito, was extremely helpful and knowledgeable. He supported us while we picked out the perfect sectional couch. He researched pricing options and walked us through each step. He was being mentored by Chris, who was also helpful. We would highly recommend.
Jack, the sales person was amazing
Robert was a great sales person. Listened to my needs and worked with me and the sales team to help with my purchase. Very happy I chose Ashley and had Robert assist me.
Excellent service from Mr.Robert Johnson, he listens and understood my concerns.
I went searching for my first furniture purchase for my new apartment and went to the nearest Ashley Furniture near my job. The manager (Randy) and sales associate (Valeria) were so helpful, kind and understanding!! I was not pushed into a sale I didn't want or towards a couch that wasn't going to fit my needs. They had no problem explaining the price breakdown, benefits of the warranty, and answering any other questions I had! I will be back to shop there for future furniture, thank you again :)
Great beautiful sales person. Gorgeous furniture at very very good prices !!! No interest for 5 years. Very satisfied customer !!!
This business posts fake reviews, do not believe them!
Everyone at Ashley was fantastic and helpful when assisting me to pick out a couch for my small apartment!
I had a very positive experience at this store. Valeria was friendly, patient and professional. She offered numerous options & suggestions to help me finalize my choices. I would definitely shop here again, with Valeria in particular!
Easy process, no sales pressure, & helpful associates!
Robert was so helpful and it was such a pleasant shopping experience! I love the stools that I purchased, especially the quality and the look.
Very knowledgeable staff. Large inventory. We love Ashley!
Courteous staff, excellent selection and great service
Great service!! Had gone to raymour and Flanigan and received no help. Walked in to Ashley in willow grove, Pa and was immediately helped by Kerrie who got us everything we needed. Awesome experience!!
Big store
Had an awesome experience at Ashley Willow Grove today! Staff is friendly and professional!
Do not buy any furniture from this franchise location, bought an expensive dinning room table and completely falling apart. Bought a protection plan and they have the nerve to try to give me numbers to techs in the area I could call on my own for support. What’s the point of the protection plan if I’m doing all the work of calling a 3rd party to fix the table. Every one knows of 3rd party companies, give me a break. Done with Ashley Furniture, u guys lost a good customer over this non sense literally furnished 2 bedrooms last year.
The salesperson was friendly and did not put any pressure on us.
Kerrin was patient and informative!
Great store! Friendly! Professional!
Valeria was absolutely so helpful, patient and informed! Could not have asked for better support!
One of the easiest purchases we have ever made. Visited several local furniture retailers and these guys were the best! If your going to shop Ashley's, shop this specific Ashley's!
Very helpful service!
The store and our associate Kerrin were amazing! Pointed us in the right direction, but weren't too pushy. Addressed all our questions and concerns.
Very friendly staff
Our salesman was Joe, an older gentleman who took the time to explain everything we needed to know. I would highly recommend asking for Joe if you go to the store. However, there were two other salesman on the floor who were sitting at a table on their phones the entire time. Joe had to take a call and we wanted to move an end table to see how it went with the living room set we were looking at. My husband began to move the end table and was struggling, neither one of the other two salesmen offered to help. In fact, they looked right at us, and turned away and went back to looking at their phones. I found this extremely unprofessional. One of the other salesman, a heavier, dark younger gentleman was eating on the sales floor, and then proceeded to spit into a trashcan on the sales floor. I probably would not return to the store after this purchase
Great service and knowledgeable salesman. He answered all of my questions and then some without pressure to buy anything. I will go bac.
Nice young salesman, very knowledgeable. Enjoyed the experience.
Ask for Chris! He's patient, honest, and knowledgeable.
Salesman Mikale Garrison Nelson was very attentive to my needs. He was very instrumental in helping me decide on the appropriate furniture for my basement. Ashley’s Homestore has such a variety of furniture to choose from so I appreciated Mikale’s assistance.
Chris and his trainee were excellent to work with!
Joe. And. Cris. We're. Very. Professional and. Very. Helpful to. Me. Would recommend. Joe. And. Cris. Are. The. Best 👌 👍
In store, sales ppl are helpful and pleasant, but once purchasing is when the problems begin. We purchased a beautiful bedroom set (entire set) from here. Delivery men sloppily put it together... screws missing, furniture scratched up. We called Ashley and they had a guy come out, but replacement parts needed to be ordered. We kept having issues with drawers likely because they were not properly installed. Eventually Ashley furniture became less and less helpful and we gave up calling. Still not convinced of the stability or structure of our bed. We also had problems with the financial institution they use. Their website was giving us trouble with payment. Whoever we spoke to was really nasty and unprofessional... basically told us we were lying about thr site giving us problems and would not waive the late fee despite us paying on time ALWAYS! I have literally never had a problem like this with a financial institution. Staying away from Ashley furniture and Wells Fargo in the future. Literally an ongoing negative experience since we received the furniture. Cannot wait to pay it off to be done with these awful people.
Very lovely gentleman named Joe waited on us. Answered all my concerns, in detail. The store was well stocked with beautiful furniture choices. I bought a nice living room set because the price was right for my budget. I gave 4 stars because my furniture was not in stock, will take a month for delivery and I needed it in time for Christmas. Very disappointing. But Joe was a gem. I will seek him out when I go back for my kitchen furniture and anything else. Other than the delivery time, I am quite pleased with Ashley.
Our experience at this store was very pleasant. We worked with Joe and he was very helpful, very polite and gave us the space we needed to look around with no pressure! We will definitely be returning due to Joe’s great customer service!
The representative was super friendly and helpful!
Everyone was very helpful and not pushy. Chris did an excellent job explaining all of the options with tables we were interested in and the checkout process was seem less. Can’t it for the table to be delivered!
Looking for dining room furniture the sales associate was very helpful and polite.
Very friendly and helpful with all of our selections on living room and dining room furniture, as well as our lighting fixtures.
100% do not buy from here!!! We bought a rocking chair, and it immediately started creaking a little. It slowly got worse and worse, to the point where it can't move without a loud creak. Ashley sent a repairman out, who said it was structural to the wood frame, which he can't fix. Ashley called (from a foreign number, not the store) to say that they won't cover it. I said it's well within the warranty time and the chair is unusable. The foreign number said a manager will call, which they never did. We have a baby who gets fed and falls asleep with this chair, except not anymore since the chair is so loud. So the chair has no use, and we're under a year of having it. We have bought all of our other furniture from Bob's Discount, which has been 100% more solid, and who actually stands by their products.
Kudos to Joe, very fine and helpful salesman.
Stopped by Ashley Homestore today in Willow Grove. Immediately Joe greeted me. He helped me tremendously for the almost hour I was there. His pleasant demeanor made my experience exceptional.
Associate Chris was very nice. Didn’t pressure us or follow us all over the store. He answered my question and gave me the info I needed. Will definitely go back to Ashley to purchase a living room set. Prices are very competitive and not over priced.
This is the second room I’ve done with Ashley Furniture. Liked that the sales person gave us space to explore options with no pressure. No hovering! We didn’t intend to purchase that afternoon but we found exactly what we were looking for and placed the order. The sales team and accounting team were both very professional and a pleasure to deal with.
Customer service and warranties are a joke! I will not be doing business with ashley in the future!
Beware of getting any furniture from this store. They lie to you about customer service and quality of product . I bought 3 set sofa costing me $3000 only to have the sofa cover ripped off in less than a year. I was convinced by the store manager to buy warranty which should cover the maintenance for 5 years but they didn’t even respect it after 1 year. I had to go through mental trauma when I had to call customer service but every time there was long wait period or they just disconnected. If you want to waste your money on bad quality furniture then buy from here. THIS STORE NEEDS TO GO OUT OF BUSINESS
Valeria was extremely helpful. She is very knowledgeable about all ashley products. We are very happy can't wait for the couch to arrive.
After 3 failed deliveries. They delivered a bed and installed the headboard upside down and claimed this is the correct way, because it’s defective. This is a child bed and they were ok leaving the headboard like this so a child can easily fall over… We had to fight this with customer service to have someone come out and fix it. Also they gave us a dresser mirror that was incorrect. It’s a shame we paid about $2000 for our daughter’s bedroom set and waited 8 months for it to be delivered with 3 failed deliveries. Ashley’s furniture staff/ customer service is unprofessional and they will give you the run around and not address any issues they caused! Save yourself a headache and don’t shop here!
What a WONDERFUL experience at Ashley Willow Grove. Valerie, our salesperson, was exceptional. The day before we visited Ashley Willow Grove we visited Ashley in Warmnister. Ashley in Willow Grove beat Ashley Warminster by almost $4000.00 in price. Not only was the furniture way less expensive Ashley Willow Grove offered incentives and deals that were not available at Ashley Warminster. I am so glad that we stopped into Ashley Willow Grove. Every employee at Ashley Willow Grove treated us with kindness and walked us through every step. Needless to say, we will ONLY be shopping at Ashley Willow Grove.
Valeria was excellent in helping us find our couch!
Our sales rep in the Willow Grove Store was very professional and knowledgeable. Pleasant experience overall!
The employees are friendly and they take the time to explain everything in detail. All questions get answered.
Good quality products. We went to many furniture stores in the area and Mikale was the best sales rep we had by far! Highly recommend you work with him.
Joe was professional, polite, and full of information ( almost too much information--if that's possible).
Sales team was very helpful and happy. We were in and out in 1 hour. Bought sofa and loveseat and it is getting delivered this week. Very happy
I bought furniture here more than a month ago. The staff in the store are very nice and helpful. But it’s the customer care center that’s the problem. If you try to contact them for a problem with your order, they don’t get back even after leaving as many voicemails as humanly possible or sending them endless emails, they won’t reply or call or make any sort of communication! I had to drive to the store twice to enquire about my missing dining table chair and return a bed frame . But the store doesn’t accept returns directly, they ask you to contact the customer care center who say they will call back and THEY DONT! I don’t know where else to go! Also, it’s been 10 months and I’ve only received 7 out of 8 chairs with my dining table.
Bought a sofa and the arms were delivered broken to me. Sent a repair guy out a month later for a guy to only come in and take a pic of it. Waited a month after that (today) for them to fix it and they never showed up after confirming the appointment the day before. Please do yourself a huge favor and never shop here!
Chris was an awesome salesperson and explained everything about the sofa, etc
Very understanding and fast customer service. Staff very friendly. Got an amazing couch on the day I wanted. Mikale helped me and provided excellent service.
Sales person Joe was so very polite, helpful, and explained all the warranty information. I am so glad I went in the Ashley store located in Willow Grove and spoke to Joe. He was wonderful
Great service, and very helpful.
Mickel did a great Job recommending a bed for me! I had a great experience, highly recommend this store. 100% satisfied
Quick and easy experience! Joe was very nice and knowledgeable.
Absolutely awful customer service. My wife and I ordered a blue chair based on the display model within the store. The chair that was delivered was teal. We immediately attempted to initiate a return due to the mis-coloring. After a month of never getting a call back, it was determined we’d need to pay a $104 restocking fee and it was blamed all on us. There is absolutely no consideration here for the customer. We will never shop at Ashley again.
Excellent! Seamless easy purchase of a mattress and pillow!
Customer service is terrible, what you see on the floor us not what you get. Had living room set not even a year and cushions are nearly flat. Quality of foam is terrible.
I had a good experience in this store. All staff were extremely helpful and kind. After coming from another store where I was treated as if I didn't know what I was talking and spoken to very rudely Ashley was a breath of fresh air. Great customer service.
A big 'THANK YOU' shout out to manager Randy Norris of the Willow Grove location!! Our recent purchase was delivered with a crucial piece missing. The dispatcher said it would be 5-6 weeks to get the part. When I spoke to Randy regarding this issue, he immediately jumped into action!! Within 2 days the part was delivered and installed!! Randy is all about customer satisfaction!!! THANK YOU RANDY!!!!
I went to Ashley’s today and bought furniture for an entire apartment. Joe, my salesperson, spent a huge amount of time helping me. He was extremely helpful. I received more than I expected for the money that I spent. There was so much to choose from. I recommend Ashley’s 100 percent.
I enjoyed my visit there. There is a huge selection of furniture and the staff was very nice and helpful.
Me and my family came to this store this morning looking for furniture, we walked in the store and seen several employees doing nothing. No one greeted us we walked the whole store all the while NO one attempted to help us with anything. I had to find someone just so I could make a purchase, see what color options they had. Upon me making my purchase they used debit for my card which is not a problem but the problem came when they asked for my identification why do I need identification and I’m using debit. Needless to say after this purchase I will stick to raymour and Flanagan.
Friendly knowledgeable no pressure. Perfect.
Great customer service today & delivery in 1 week!
Customer first experience! Joe was friendly, knowledgeable, and patient with us while we furnished our new home. Can't wait for our items to come in. We fully expect another amazing experience when we go back to furnish the rest!
Great service. Simple easy. Tim was awesome.
We worked with Joe Karol to find a recliner and he was extremely helpful and made sure to get us the best price possible. He made us feel very comfortable with what we were getting by showing us all of the options we could get.
I just wanted you to know that if you wanted to shop for furniture and you want fast good results Ashley‘s furniture Willow Grove was excellent my salesman‘s name was Christian Feise. I was in and out of the store in no time Funiture ordered and he explained everything to me. He even explained about the warranties. So I just wanted to let you know my experience was fantastic keep up the good work Chris changing the world one salesman at a time
Chris was great! Not pushy, didn't follow you around.Helpful with deciding what type of fabric to get with our animals and kids. Hubby has been wanting the theater style for a while and Chris showed us all the extras! Can't wait for in to come in. Only thing that would have been better but not in anyone's control is the waiting period. But we are fortunate that our current furniture is still ok!!
Chris was our service rep, he did a great job picking 3 rooms of furniture. Time and patience we’re his strong suit.
I began shopping with a very helpful salesman. I was looking for a sleeper sofa and loveseat with firm support. Unfortunately because of the current situation, the set I selected took 7 months to get delivered.I paid an additional $180 for delivery and they do not remove any old furniture.After 2 weeks, the sofa began to sag.I was able to get a company repairman out to look at the cushions, structure and condition of the sofas.He was extremely knowledgeable and stated the loveseat was made with a 'trampoline' style seating, no support.The sleeper has an 6 inch gap btw the mattress and armrests which causes sagging.He did suggest I purchase seating support or place plywood under the cushions for additional support.No additional assistance from the company, no refunds, rebate or cash discount.I would not recommend shopping here.
Awesome products
My husband and I ordered a living room set in October… OCTOBER! Our delivery date has been pushed back four times. I contacted the store today for an update and surprise surprise I am now told our living room set will not be here until April. They never even called with an update. I had to call. To say I upset is an understatement. If I had been told April in the beginning that would have been one thing but the dishonesty is not ok.
It was very easy to shop in this store and they have Great customer service.
I purchased a sofa and love seat 2 years ago and loved it. I purchased a 5yr warranty to cover and issues. Imagine my surprise when I call and report damage they tell me they won't cover it. Only offering 199 store credit. As if I'd ever shop here again. Don't waste your money on a warranty they don't honor it.
The staff were extremely helpful
The sales people are great. The furniture is decent. The delivery and installation is horrible. They tried to put together our chair outside in the mud. Then when they did come in the broke it and said ok. Ran the heck out. A week after pickup, I still have not been credited for my chair. And in addition come to discover the furniture we kept is built wrong too. Legs are super crooked. Don’t buy from here, same quality at Ikea and at least you put your own stuff together so you know it’s done right.
Nice to just look around without being bothered! Great service from Chris when I was ready to make my purchase.
Always a great experience.
Chris was very help I came in knowing what I wanted and he was on time , we talk like we were family. He give me Options and I made my decision and he got me out of there nice and easy process. Enjoyed his skills. Thank you Christ Feisty
Helpful staff, nice showroom.
I originally gave this store 5 stars, because the customer service and amount of seemingly quality furniture at excellent prices. However, delivery has been a bit of a struggle, so I have adjusted my rating accordingly. I ordered a small table with two stools at the end of December. It's now April, and I'm still waiting for delivery. I was told delays would put delivery in mid-February and that I would receive and call with an update if there were any changes to that. I waited until the end of February - no call. So, I called. I was told it would be mid-March before the item was delivered to the warehouse. mid-March comes and goes; no call, no delivery. I call back. I'm assured I will receive a call by the end of March to set up delivery, as it still isn't at the warehouse. The end of March comes and, as anticipated, no call, no delivery. So, I call back today and am told to expect a mid-April delivery. Now, as a rational person, I don't expect to actually receive my table in mid-April, I expect to call back in and be put off for another 2 weeks. I think there is a delay of up to 16 weeks due to Covid, and I'm only at week 13. I just wish I didn't have to reach out to find the status of my order that has been delayed almost 2 months, because I was assured I would be updated by phone regularly. So, I would recommend this store because their furniture is beautiful and I was assisted in every way while shopping for my table, but just be aware that if you need something quick or aren't willing to wait, you may need to look elsewhere.
I walked into the Ashley's in Willow Grove on a Sunday at 5:40pm where they close at 6:00pm. Trevor met me at the door with a kind hello and willing to assist me even though his shift was to end in 20 minutes. Trevor was very kind, very helpful, and very patient. Trevor also spent additional time after hours to insure I was satisfied.
Trevor was extremely helpful and accommodating. Great prices too
Every time I enter this location, Mr. Joseph is always there to greet me! Impeccable socially and customer service skills!!! He is the reason I continue to shop there! Thank you for being so kind and understanding of my needs!!!
I ordered a table and Stool set from this Store. I was so excited about my new item. I received a call to let me know my items were on the way. The delivery guys did not have on a mask.. my items were not wrapped up. I was confused because I was told the extra $60 was for set-up and delivery. Once everything was inside. I looked at the stools and they were worn.. I was confused as to what had occured to them. I called back to the store to complain about my purchase..I was transferred to another department.. I was then told to send pictures of the damage. I did that and had to call back an Friday and Saturday.... Confused!
Joe C was absolutely fantastic when we came in to look for sofas! He helped us find the right fit and was very informative in details and delivery. I would highly recommend!
Joe was nice and very helpful 👍
Convenient, great service, and great options. Val was very helpful.
I got my Queen firm mattress there on black Friday they were very helpful and the price was fare I appreciate ashley furniture.. I will shop there again
Great Sale going on in entire store!!!
Very professional. Thank you Ashely HomeStore!!
Me likey!!
Worked with Ariel and she found the product we need and was able to get it delivered on time before the holidays - great job!
First and foremost I come from cooperate America, sales and marketing, worked at 2 car dealerships, and airline contracted companies at the Philadelphia international airport. But when it’s my turn to be a customer , I just wanna be a customer lol. When you walk in to a furniture store like Ashley’s, you will feel like a kid at Disney world for the first time, the most exciting thing to do when you know you are about to move. Ariel definitely made that experience possible, when it was actually time to look at the inventory. The experience turned into one of those warm welcomings into someone’s nice home, where you see the log burned fireplace, “take your shoes off when entering”. And that’s the experience that you are supposed to have, when entering a furniture store, because in essence, you are shopping to furnish your home anyway. Good time spent at this Ashley furniture store location in Willogrove pa. Will definitely be back to furnish my entire house from this store.
Great place to shop for whatever you need for your home.
Great customer service very knowledgeable about product and best of all not pushy about buying
Ashley Homestore in willowgrove, PA. Are friendly and very helpful people, I searched the internet for a specific reclining chair and every site had it on back order . I called Joe at Ashley's willowgrove and he my chair the next day at a discount price, so friendly, helpful, and great service to, thanks again Joe, from John G Warminster
Okay
The furniture is good quality, the prices are good, and the service is excellent, helpful but relaxed and warm (as opposed to stiff and overbearing as you'll find in some other stores)
The salesman asked us a few questions and then let us browse. Once we were ready he efficiently helped us close the sale.
We walked in and felt no pressure. The selection was terrific and Valeria, our sales associate was awesome!! She was knowledgeable, receptive and knew how to get the deal done quickly. Thanks Valeria for the great experience.
Mr Tim serviced my husband and me as we searched for living room furniture. Mr Tim is a professional of excellence. He provided everything we needed to make our furniture selection. His mannerism is outstanding. Give him a bonus!!!🤗
Great treatment and service
Furniture was high quality and the salesman Joe Karol was very helpful and informative
Ashley homestore at Willow Grove has great customer service. My sales representative Mikale was patient, knowledgeable of the furniture and understanding of what I was shopping for. He gave great advice in helping me make my selection and I be coming back for future purchases.
My husband and I had a fantastic experience with Valerie at the Willow Grove Ashley Store. She is one of the most refreshing and helpful salespeople we have experienced in the last few days. I can't even express how much we enjoyed our time with her. She helped us efficiently and we bought a sofa and two chairs. Completely delightful.
My mother ordered a bedroom set from this company When she received the set it was missing the screws for her bed rail . The guy came back 3 time with the wrong screwsI spoke to customer service all the did was give a little discount. My mother is a senior citizen and they got here sleeping on the floor. Unacceptable!!! Get MyMomma off the floor. Poor service 3 times is unacceptable I say again. Don't order anything from these people. They want my mom to wait until Monday after the weekend to fix it. Until I raised Hell !! They are coming again tomorrow , probably with the wrong screws again!!!Literally unacceptable!!!!!
Very helpful and not overbearing. Would go back again next time we need furniture for our home.
great selection, great Staff! answered all our Questions ! very satusfied!
Chris was great helped us pick out the perfect couch! So glad we made the Labor Day sale really helped out. We buy all our furniture from Ashley’s
Chris and Trevor are excellent sale reps. They were friendly and helped us find the perfect sofa and end tables. There was no pressure involved and the buying experience was enjoyable. FYI we had two sales persons as Trevor initially helped us with the mechanical aspects of the unique sleep sofa. Chris then assisted us with the purchasing and delivery processing as Trevor was working with another customer. The Labor day sale was awesome.
I love they style of fashion and they treated me good
No pushy salesperson. Easy to buy.
Ordered some furniture for my living room got what I wanted I am satisfied. Delivery of the furniture is another story, I was told I may not receive my furniture until November because of COVID and shipping.
Very helpful & knowledgeable sales staff. Not pushy at all. Great selection of furniture.
Found what we wanted quickly and the salesman Madden could not have done more to set us up and explain the order and delivery process
Excellent service. Quick, informative assistance. I was led to literally exactly what I wanted instantly. Super nice employees too.
Joe my sales associate was excellent, He was very patient and knowledgeable about the furniture,pricing, and delays on delivery. I would definitely tell my family and friends about my Ashley HomeStore experience.
Trevor is awesome! Super helpful and patient. We came in nervous and unsure of what we wanted and left with the perfect option for us. 10/10 would shop with him again!
My husband visit the store alone and spoke with Valerie. We returned about a week later and she remember him and walked us thru details and answered all our questions and concern about the delivery delay. After thinking about what Valerie said we returned and spoke to Chris Feise, sales manage. A very knowledgable, profeastional and funny man. He asked questions offered his services to us. He was not pushy. We were very, very pleased and extremely excited about our new living room set, recliner and bedroom set. Thanks Ashley
Mikale was amazing, super helpful super patient and very friendly as well as all of the ladies at check out. I will definitely go back
The young lady that helped was outstanding. She made this very easy to choose and offered numerous options. She’s a value to your company.
I went there just to browse.
Awesome service a guy named Tim help me out. He was patient and nice. Definitely will be back! Employers need more works like Tim.
Valeria was beyond helpful. She was so nice & patient and was very knowledgeable.
My salesman Tim was AWSOME. Helped me with everything I was looking for. I will definitely go back when I need anything else
We were greeted as soon as we came in an asked if there was anything we were looking for when we said we were just looking Chris our salesman said if we needed any help he would help us then he left us alone to look around something that I like the most not being hounded so when we were ready Chris did everything we asked and made the sale as smooth as can be. Thank you Chris
I was helped by Val at the Willlow Grove store. She was wonderful, she took the time with us n explained questions i had about the mattress I was looking for. I have back issues, she also helped with the bedroom set n the financing portion. She was very detailed with her everything. Go to Willow n ask for her help u won't regret it!!
Chris was very helpful and nice. I will be returning to this location for sure!
Great customer service!! A comfortable experience
Ashley's has a great selection of quality furniture. Sales staff was helpful but not intrusive or high pressure. Our salesperson, Chris, was very friendly and knowledgeable. Their add on 5 year protection plan converts to full value store credit at the end of the 5 years if you never use it.
I went into Ashley a few days ago, I wasn’t expecting to buy a whole living room set, but that’s what I did. A really nice man, Joe Karol, helped me with everything, and he was wonderful. He price checked all the items from the store and online and got me the best prices for every item I selected. It was quick and easy, and Joe was so nice. I’ll definitely be going back there when I need any more furniture.
Ariel introduced herself and allowed us to go through the store, she returned to us when we had a piece we were interested in and was very helpful explaining to us about the pieces we chose. Very good experience. No pressure, Great prices.
Mikale, my salesman was very helpful & knowledgeable. I would definitely recommend Ashley Home Store in Willow Grove!
Went in to buy a mattress, I didn't know they don't stock items but they do deliver fast when it's at their local warehouse. Joe was super attentive and didn't pressure me in any way. I tried out probably 8 mattresses but the first one I tried was the best one out of them all. Checkout was a breeze and I'll have it delivered in 2 days. Thanks to Joe and Alex for making my first experience with Ashley Furniture an amazing one.
Very pleasant experience. Got exactly what I needed. Will highly recommend.
Timothy Madden has been absolutely fantastic to work with. He is very helpful. Always returns my calls and is very informative.
Our sales person Ariel Shanks was very pleasant and helpful
Good service joe Karol. Very little selection in stock though
Great selection but very disappointing when we went to buy they told us that we wouldn’t get it until the end of August! That’s two months from now. After spending a good hour finding the right bedroom furniture for my two kids, it would have been nice to know that!
Very friendly staff, helped us find the perfect couch and get everything set up. Would highly recommend!
The Willow Grove Store is excellent. Chris, the manager, is top notch. Goes the extra mile all the time. Friendly, courteous and very competent. Sales folks, Mikell and Tim are also very knowledgeable and helpful. I love this store. The accountant for the store, Alex, is also excellent. Really knows his stuff and goes out of his way to help you understand all of the financial details of your purchase. This is just a great store. I would not buy furniture anywhere else.
Valerie was very helpful and knowledgeable. She was able to help us find the perfect set for our living room and was honest about delays in delivery times. Thank you Valerie!
Joe was very helpful an courteous.
I thrilled with the service and the options! Chris F, the salesman, was lovely to work with!
Went in to get a couch and loveseat. Was immediately greeted by Joe. He was extremely helpful with any questions and got us set up with our sale and delivery rather quickly once we made our decision. Will definitely be using them again!
Chris was very professional-courteous and knowledgeable. We were quite pleased the way he handled everything in a timely manner. Ann Marie Diviny
The customer service of the salesperson was very exceptional. She explained everything and gave ample time to make choices before my final decision. I would definitely recommend anyone looking for furniture to try this place.
Tim was very helpful but not overselling. He gave us space and time but was very promptly to help when we were ready. Easy check out.
I was greeted by a lovely young man a few moments after I entered the store. I told him what I was looking for and he showed me that and 2 more as and alternate . He gave me my space and when I was ready I found him and purchased my items. Thanks Mikale for a good shopping experience.
Salesperson was very helpful answering all questions
It was a great experience. I always have a good time at this location in Wilmington, PA.
Friendly, knowledgeable salespeople! Great prices!
Easy, fast and convenient
We were greeted soon as we walked in the store. This is our third time shopping at the Willow Grove store. Friendly staff and very clean and organized.We will go back as soon as needed. Great store!!!!.
Very nice salesman(Joe). Very informative and pleasant. I was able to purchase a recliner.
I really like this store but their delivery is horrible. You have to wait 2 and 3 months for furniture.... We actually cancelled an order because we were able to get it from another store within 2 weeks!!!! They are gonna lose customers and money if they don't fix this ASAP.
Very polite young man who helped me out with a new dining room set.
Very pleased with the service. I just wish they had been more honest with the delivery date.
Great service. Chris Feise was a great help.
Great pricing, great service, great people!
Joe Karol from the Willow grove store was very patient and selfless stood a hour over his shift to make sure we got the best deal and addition for our house. He was simply Amazing also the manger Chris was great as well. Thanks Guys !!
Full disclosure: I would never buy from Ashley Home Store. The first time I entered the store, a chair leg broke in half without anybody so much as breathing on it. A salesman and I saw it happen. He went to explain it to coworkers. I left the store. (Welch Rd. Ashley Home Store) My sister insisted on looking for a California King mattress in the same store, even after my telling of the broken chair leg story. It took Ashley nearly 3 months to deliver the mattress, after changing the delivery date 3 times. They eventually delivered the wrong size (a standard King) mattress. The delivery guy convinced my sister over the telephone (sister had a neighbor accept delivery) that the mattress "could" fit inside her waterbed frame if she "simply" repositioned the brackets to make the frame wider. Of course the delivery guy was wrong and just wanted to get out of there without returning the mattress. The saleswoman who sold my sister the mattress recalled a conversation about a California King vs a standard King mattress but didn't recall my sister distinctly. The saleswoman told my sister she would follow-up with her later that day. She has never called, texted or emailed.I would never spend my money at a business that cares so little for their customers. I recommend other do the same. Ashley Home Store is the worst!
Valeria was very friendly right off the bat. Not pushy at all, but very helpful. There were a lot of good choices with customizable options. Great experience.
John and Crystal were absolutely wonderful to work with. They know there jobs well and explained all questions I had. I am so glad I found this Ashley store. A pleasure to do business with Thank you both
I loved the place and their furniture!!!as you can see I bought a lot of furniture. Thank you for holding it for me, until I find a condo. The service was great!! He was a big help!!! I would recommend Ashley’s to my friend and family.
Didn't feel pressured to buy and was able to look without hassle and when time to checkout our salesman Chris was very helpful and quick
Excellent customer service and a beautiful showroom
Ariel was a pleasure to work with, she was very helpful and no pressure like other furniture stores that I have been to. Good quality furniture and prices are reasonable, especially when they have a sale. You get what you pay for and I purchase most of my furniture at Ashley. Delivery is in a timely manner and they set everything up for you - which is helpful. Everyone is pleasant to deal with, however, I really liked Ariel she seems to care if you are a happy customer! Thanks Ariel!
Just went to Ashley furniture to look around. We had no intention of buying furniture there, we were planning on going to another store. We met Valeria As our sales person. She was so helpful, so professional, so friendly and took time with us. We ended up paying attention and looking at what she was showing us. Because of her professionalism and her kindness, we decided to get the furniture from her.
Great customer service!!!
Walked in to do some casual browsing and ended up buying a bedroom set. Chris our sales person allowed us space to walk around without being obtrusive and was informative when we had questions. Would definitely recommend this location.
Over 5 months delivery time and spent hours making more then 10 calls a day just trying to find out when it will come
Great prices.
This is the absolute worst place to do business with. You order something get forced to pay for a delivery and set up that gets left at your front door. No set up or even providing the legs for the bottom of the sofa & loveseat. It’d be one thing if this store didn’t force you to pay a delivery fee. I even offered to pick it up from their warehouse. Don’t make the same mistake I did.
(Translated by Google) I love it, my whole house is furnished from Ashey HomeStore # 1 (Original) Me encanta, toda mi casa está amueblada de Ashey HomeStore #1
Bought a sofa today. Mike was excellent to work with. Ask for him if you go there!
Good furniture I will never by lazy boy again
Ordered in August and we have not received our furniture yet! DON’T believe the delivery dates they give you. They’ll apologize and give you later delivery date every time. They will not compensate you for the inconvenience.
Decent furniture, decent service
We ordered our couch back in July! And since we ordered we wish we never walked into this store. Since July 12 when we ordered our couch I have receive one phone call from staff here in regards to a status about where my couch is every single time they would give us a date and we would never hear anything so then we’d have to call just to be given another date it’s just horrible costumer service! Our couch was supposed to be delivered today and it once again was radio silence from anyone till 30 minutes passed to time period they gave me till I got a call saying that their truck had broke down. It’s just been one thing after another with this location and I advise ppl to not buy anything from here. I decided to come back and add to my review we just went to the store and spoke to the “general manager” and he just like every single employee in there are useless. Don’t have an answer to any question, very standoffish and seemed to not even care and really do not take your money here!
If you want to actually receive your furniture order in less that 3 months (after being give 5 different pushed back dates) by all means shop here. We were told in august our couch would be here end of September ITS NOVEMBER no couch. The customer service experience is a joke as well. Both Tim (salesman) and alleged manager Dan (I say alleged because I can’t imagine putting someone with such lack of people skills in a management position) should be ashamed of the way they have handled this experience. I have tolerated each push back with total understanding and have said nothing but when I asked about a refund of even simply credit for delivery fee for this extended wait they offered nothing. To make it more interesting Dan was asked to provide the corporate office number to me and he in fact gave me another furniture stores number. Make no mistakes I will be posting reviews everywhere and will continue to call corporate myself until something resolved. We paid IN FULL for our furniture so where is it?
If you want to wait for your furniture for 3-6 months after being told it would be in in a month by all means shop Ashley. Infuriated is putting it lightly as we have been told since AUGUST that our furniture would be end of September, mid October, beginning of November, mid November and now end of November. You would think for such inconvenience an offer of some discount or waiving the delivery fee would be offered but apparently Dan (who lacks people skills and couldn’t manage his way out of a paper bag) can’t seem to muster up the intelligence it takes to do so. When asking for the corporate number as I will pursue this to the highest level I can he gave me a number to a different company. Let me here COVID shut down one more time for the reason. I am infuriated and rarely comment on companies sites but I will continue to complain until someone hears me.
Ordered a sofa, very excited for the sofa, just don't understand the 10-12 week wait time.
Don&'t fall for their scam. They tell you it will be delivered in 6 weeks then they call every week and say it will be delayed another week. Just be honest and tell the customers the truth. The furniture won&'t be delivered for at least 6 months. I&'d rather know the truth than be lied to again and again.
Customer service is rude and unprofessional. Bought a mattress that didn’t last long, bought a warranty for it, only to be told they cannot help us. Never spending another cent there!!!!!
At the end of August my husband and I bought new living room furniture. This is our second time purchasing furniture sets from the Willow Grove store. Our salesperson Tim was so friendly and knowledgeable about everything and answered all of our questions. From the beginning, he was transparent with us about the delays due to the pandemic and since we were not in a rush for the furniture it was fine. I was appreciative that he was up front and honest prior to us signing on the dotted line. He called us regularly to update us when pieces of our order were ready. He gave us the option to split deliveries but we chose to wait until everything was ready. The delivery company called us yesterday and gave us a time frame for delivery today. They were respectful and careful. Tim’s service was exceptional!! We really could not have asked for better service. Yes, there was a delay but there are delays everywhere these days because we’re in the middle of a pandemic! Everyone is doing their best given the circumstances. Thanks Tim! We will be back when it’s time for more furnishings.
Went in to shop with someone else and ended up buying a beautiful room divider. They had a great sale on accessories. They sales people were very friendly and helpful.
Resorting to posting negative reviews across any and all channels along with the 2-3 calls made daily to this store and their distribution center in NJ. Maybe this, in addition to a less-than-friendly in-store visit will light a fire under someone’s *ss to at least have the decency to give me a call back. 2 weeks of calling to address multiple rips in the SECOND set of cushion covers on a couch/loveseat set purchased less than a year ago and I have yet to hear back from any of the 6 employees I have spoken to or have been told would call me. Lauren, some “manager” in the claims department simply never called me back after multiple employees left messages for her to do so. Dan, the store manager was at least entertaining my calls and professional, but has yet to successfully have Sheenalee, the store rep at the distribution center who is the only one who can apparently help me, actually call me back. From someone who manages the sales and customer service department of a wholesale company, I am beyond astounded at the lack of service and even slightest bit of concern about maintaining the store’s reputation. UPDATE: Finally received a call back after leaving the first angry voicemail throughout this ordeal. Full refund in the form of a store credit. Old set will be picked up when they deliver the new one. Happy with the result, but getting there was a pain.
Very nice furniture Good quality and quantity The employees are very nice
Ordered a couch in July. Was told delivery by 8/16. No one ever calls. I have to call to find out that some of the pieces do not even exists. Told the last piece was to be in by 9/28. They call today...pushed out again. Had to pay for the couch back in July. They had no problem taking my money and withholding some of the parts don’t even exist. If they had just told me that I would have picked another couch.
We purchased outdoor patio furniture 2 years ago and it’s completely falling apart and the coloring damaged. We have contacted the Guardian Insurance plan 3 times, corporate (kept transferring and disconnected), have gone into the store (was told to leave bc of the wait but would call that day, never did)and left multiple phone messages and emails with ZERO response. I was polite and respectful in all of my attempts and would just like some support. I do not recommend purchasing anything from Ashley. The quality is awful and clearly they do not care about their customers bc if they did they would have at least gotten back to us. We spent a few thousands dollars and take care of our furniture by covering whenever not using it. It’s very upsetting because all we would like is a simple response with the hopes that they would live up to what they promise when selling it to you.
Great store with excellent selection and amazing staff. Joe really helped us purchase some great furniture for an amazing price. I would easily recommend this store to others looking for quality furniture.
I wanna start this off by saying everyone INSIDE the store was great and very helpful. However, my experience after my purchase was awful. I was told that part of my order would come a certain day and they would put everything together for me on my moving day. The delivery drivers only came in and dropped off my bed, didn’t put together or anything. After packing up the rest of my belongings I noticed that I was missing several pieces to put my bed together. I called the customer service line later that day and he questioned me , wondering why I took so long to reach out and was very rude on the phone. Alan , and the other managers there did their best to try and help me with this situation but it’s 8/28 and I still haven’t received all my items I ordered several months ago. I understand with COVID and everything going on it can be hard but at least keep me posted. I will NEVER shop here or recommend anyone to go here ever again.
I've had a very bad experience at this specific Ashley homestore. I originally bought furniture that was 'allegedly' in stock. I found a couch that had the right look and the perfect dimensions for our living room. The manager actually sold us the product and pretty much drilled me to go home to measure my door way for 31inches to make sure the merchandise would fit upon delivery. I later found out that my delivery date was pushed back by an entire MONTH (I thought it was in stock). I was absolutely in love with the couch which is why my husband and I decided to wait until it delivered..... Then, the couch got pushed back 3 additional times! We thought, well we waited already a month, what's 2 more weeks..... After waiting 2 months for the couch, we found out that the couch was just sitting at the warehouse (for who knows how long). They didn't call us to schedule a delivery date, we called them because we were trying to check on the status. We were told that our delivery would be prioritized given how long we waited but yet we were scheduled for one of the last deliveries of the day at the end of week. When the delivery arrived, the delivery told us that the furniture was a 'no fit.' The manager that sold me the product gave us the wrong dimensional information. Ashley gave us the option to have the couch disassembled and reassembled in my home in order to fit our entry for an extra cost. Which we agreed to because we already waited 2 months for it. We had to wait the following week for the 'special assemble' delivery. To find out they had to reschedule our delivery date. When the delivery day came, the delivery man arrived with the furniture not disassembled and told us it was going to cost us double the original price. We were furious and asked for our money back. At the point the cost was not more than the headache. Never again. I felt like I worked for Ashley instead of being treated as a valued customer. Waited 2 months on a couch that we never received.
Great staff.
Salesman was not great, but when I decided to buy a couch I gave him the commission anyway. When talking on the phone, he spelled my name as Kenith (supposed to be Kenneth) and spelled Colorado as "Colorido". I paid the agreed upon price for the couch and loveseat but was immediately contacted again telling me the price was wrong and it was an additional $55. AFTER I paid they told me it would be ready in a month, and after two weeks they just called again to say it will be an additional two weeks. Incredibly poor service. If you can afford it go to La-Z-Boy because this company is apparently full of incompetence.
My significant other & I have recently bought furniture from this location and our experience was great from the time we walked through the front door! The room was filled with friendly smiles and several employes that were eager to help us and answer any questions we had! Highly recommend.
Buyer beware! Their quality is at the bottom of the range and you need to be very careful and read warranty terms. If you relocate from the area served by that particular store, there is no warranty. I found out the hard way in spite of my appeal to corporate and my relocation was to a market where there is a different Ashley store. This is just not a customer centric organization. Again, don&'t be fooled like I was!!!!!
Said warranty would cover everything and of course it didn’t. Now will only bring out a repairman to fix the couch instead of being replaced like the sales person said they would. Horrible sales people that lie to you to get you to buy a $130 protection plan that doesn’t cover anything. Not buying from Ashley again. Don’t even try calling customer device, I waited on hold for 30 minutes and then that was the wrong number so she gave me another number where I waited on hold another 20-30 minutes where I was told that was the wrong number as well. Called a 3rd phone number where I was interrupted while I was speaking and just had a horrible experience with this company. Never again.
Very helpful my son picked put everything he needed for his apartment Thanks Steve for your help
It is so utterly irresponsible of the owner of the company to keep it open (and require employees to work) during the National Emergency that is the Covid-19 Pandemic. I won&'t ever be shopping here again. How is the store being disinfected?
Allen was very helpful and informative about everything. Sales were great as well!
I wish there was a no start rating! The worst customer service ever in my life! Was there 20 minutes and no sales person ever approved us. However they were less than 5 feet away taking about the pay process of the company! Upon leaving I asked the salesperson at the door if anyone worked here? He replied " do you need help?" I let him know I did 20 min ago proceeded to leave!
Poor customer service. They sell defective product, and after it is in your home, you own it for life. Not allowed any returns. 2 defective bureau&'s. They will not take them back at all. Stuck with them. Don&'t buy there! They will do nothing to help you!
Wonderful staff
We love our sofa!
Service mediocre. Quality ok but not a large quantity of colors. Beautiful pictures and accessories.
Friendly and very helpful with my selection.
My fiance and I recently bought bedroom furniture at Ashley in Willow Grove. We worked with Christian F, who was awesome. He had answers to all of our questions, was not pushy or overbearing, and was just overall a pleasure to work with. There are a lot of nice items in the store and if you are making a trip, I highly suggest requesting to work with Christian. Great guy!
The service was absolutely amazing. The store was clean. And the staff was absolutely professional. I would recommend Ashley Home Store to any of my friends
Very nice staff. Very helpful
Nice place to shop
My salesman Joe went above and beyond to make sure that I had the perfect pieces for my daughters bedroom . He was so polite and very professional.
Excellent experience in your Willow Grove store with Samantha McBride, who was extremely helpful in the purchase and coordination of delivery of a rocker/recliner for our son. This was the second time she has helped us, as previously we purchased a bedroom set and a power recliner for our son. Delivery on both occasions were in the time frame chosen and the set up went smoothly. I would highly recommend Ashley HomeStore for all your furniture needs.
Friendly and helpful staff! Excellent prices for good furniture!
Fantastic! I received great service. The employees are knowledgable and friendly
I had a great experience shopping at Ashley HomeStore in Willow Grove. Cheryl McNally was awesome, I appreciate her knowledge of the furniture. A very nice person. I’m looking forward to coming back into the store to purchase more furniture.
Stop by Ashley you be glad you did
I Love Ashley Furniture, However, I Would Not Recommend Doing The No Interest Credit... They Tell You You Will Not Be Charged Any Interest For Your Purchase And You'll Pay It Off In 12 Months... HOWEVER What They Don't Tell You Is That The Payments DO NOT Equal The Amount Of The Sale And Therefore At The End Of The 12 Months, The Balance Of Course Is Not Paid Off, Because The Payments Were Low And Then They Hit You With A $400.00 Interest Fee That Can Not Be Disputed... Also, The Sales Aren't Really Sales... They Raise The Price And Then Create These Bogus Sales And When You Go Back After The Sale, The Price Is The Same As The Alleged Sale... They're Furniture However, Is Quality And I Only Buy My Furniture From Here...
We spent over $10K in about a 6 month period at this store and we were initially impressed with our sales person (Sam). However, every delivery had an issue, either they forgot some portion of the order or things were damaged in the warehouse and the delivery could not occur as scheduled. However this was only the beginning of the saga and was the least of the issues. Our $3,000 sectional (the chaise portion) started to show extensive wear issues at about the 10 month post purchase time frame. The home we were furnishing was not our full time residence and was used sparingly so the amount of use was not significant. We requested service on the piece and 3 different persons came out to fix it but we were told that they did not have the right replacement cushions to fix it, even though Ashley had sent out the parts and they had been delivered to the house. This went on for many weeks and still no fix. In the meantime we were moving the furniture to our permanent home in Florida in October 2019. At the time of the move, the issue remained. Upon arrival to Florida I contacted Ashley in Boca Raton to assist us and I was advised that the warranty was now null and void because I was no longer in the service area covered by Willow Grove. (this was never disclosed to us at the point of sale by Sam) Ashley Furniture is not really a national company and Boca had no responsibility to fix the issue. I was given the phone number of Ashley corporate to seek their help, but have yet to reach them as the call is disconnected each time (5x) after an extended hold time. I found a repair company that Ashley uses and he was here 2 days ago to fix the problem (ata cost of $200) using the low density inferior quality cushion material supplied by Ashley in Pa., however the chaise looks horrible still and here I am with no help from this big "reputable" company. During all of this, I found that the Ashley store managers are powerless to fix anything, I spoke to Keith (Manager) numerous times in Willow Grove seeking his help. I also tried many times to reach Sam our sales rep, and she would not return my calls, the customer service aspect at the store level is a joke. This is all a very sad situation.
Customer service great. Didn't have to wait in line long.Wonderful selection of items.
Nice
Home furnishing store offering items for every room in your house, apartment, dorm, etc... Have one of a kind and mass prod items. Salespeople attack you as you enter in round Robin fashion. Prices are high but usually negotiable, even when they say they're not. High attrition with the sales team, so if you don't like who you get the first time, stop by again tomorrow. Oh yeah, just for fun, say hi to the front desk, and run back to an area, then watch the sales people run after you.
If you go to this store, ask for Cheryl, she is beyond helpful and patient when it comes to figuring out your needs. I have bought my family and bedroom furniture from her she was incredibly accommodating. I bought a loveseat, hated it, and she was able to allow me to swap it out for something that better suits me.
Friendly sales people
Whereas the Service Rep was very courteous, the store itself and the services provided left a LOT to be desired. They host a Black Friday sale with a three week waiting period but a FULL delivery charge without any apology. Can guarantee that after buying two sectionals at one time we will NEVER shop here again.
Good prices, helpful staff
In house customer service was great. But the couch and love seat both broke with 2 months of having them. And the customer service out of the store is the worst I've ever experienced. Stay away from Ashleys Furniture. The Furniture breaks easily and the customer service is horrible.
Ugh furniture begin to fall apart 2 mos after we brought it home. The Seams started coming apart. Upon further inspection of the furniture, we discovered that there was just a frame and some padding on the frame, no actual cushions. These too came apart. I have NEVER seen furniture built this way, it was so uncomfortable after the initial breaking in period ( 2 mos). I would definitely NOT recommend F-
We had a wonderful experience at this store. Our sales person both times was Angel Wen who was a pleasure to work with. We bought a sectional a few weeks ago and that was delivered on time and is so nice and comfortable. We went in on Saturday to order a new bedroom set because Mealey's lost our furniture and our new bedroom set got delivered yesterday with no problems. We had pleasant and efficient delivery people and we are so happy to have a bed to sleep in and furniture to put clothes away. I would recommend this store and Angel to anyone looking to shop there.
Always worth a visit for reasonably priced furniture.
In July of 2018, I purchased a sectional from Ashley in Willow Grove Pa. for over $3,000. Some months later I started experiencing quality issues with the chaise portion with an area of that starting to collapse. Two service calls later and nothing is fixed and no attempt has been made as they keep telling me that they don't have the correct parts to do so, despite the fact that a package was sent to me, allegedly the wrong parts. On top of that, the delivery professionalism and efficiency is a joke. They generally forget a part of the order and another appointment for delivery has to be made to rectify the issue. They just don't have their act together. The store manager, Keith who seems nice enough is powerless to fix anything, he always refers me to corporate having to make all decisions, so, buyer beware So far, neither the store or corporate have not fixed my issue, we have spent over $10,000 with them in the past year, so customer loyalty does not seem to be of concern. Very sad and just wrong.
DON&'T WASTE YOUR TIME! I went into the store today to look at at a queen upholstered bed i saw online for $399. They handed me a 15% off coupon that was useless for what I wanted. With the delivery and set up it was going to actually cost me $484. The manger and salesman did nothing but double talk me regarding online price being cheaper than store price blah blah blah . I left the store completely dissatisfied with my experience. I and ended up getting a beautiful bed on Wayfair for almost $200 less and it will be delivered 10/28. Ashley delivery was somewhere between 1 and 2 weeks! Never again will i waste my time with Ashley!!
DON'T WASTE YOUR TIME! I went into the store today to look at at a queen upholstered bed i saw online for $399. They handed me a 15% off coupon that was useless for what I wanted. With the delivery and set up it was going to actually cost me $484. The manger and salesman did nothing but double talk me regarding online price being cheaper than store price blah blah blah . I left the store completely dissatisfied with my experience. I and ended up getting a beautiful bed on Wayfair for almost $200 less and it will be delivered 10/28. Ashley delivery was somewhere between 1 and 2 weeks! Never again will i waste my time with Ashley!!
Had a great experience in December with a salesperson named Madden. Wonderful. Madden left us alone to browse and shop. Last weekend I went back to Ashley and was hounded by Jim C. (I couldn't find Madden when we walked in). Jim is a dirty salesperson. He guaranteed us a sofa delivery today (Friday) in preparation for my son's First Holy Communion party on Saturday 10/19/19. I just called the store and I was told that we are not scheduled for a delivery. Surprise surprise. Jim got the sale done and did not care about the family behind the sale. He is dirty and dishonest. If you must go to Ashley, ask for Madden, he is not like the other salespeople, he will not stalk you around the store and hide behind walls to see what you're doing. Jim is dirty. Stay away. To Jim, thank you for ruining this occasion for my family. We will be sitting on metal fold up chairs.
Had a great experience in December with a salesperson named Madden. Wonderful. Madden left us alone to browse and shop. Last weekend I went back to Ashley and was hounded by Jim C. (I couldn't find Madden when we walked in). Jim is a dirty salesperson. He guaranteed us a sofa delivery today (Friday) in preparation for my son's First Holy Communion party on Saturday 10/19/19. I just called the store and I was told that we are not scheduled for a delivery. Surprise surprise. Jim got the sale done and did not care about the family behind the sale. He is dirty and dishonest. If you must go to Ashley, ask for Madden, he is not like the other salespeople, he will not stalk you around the store and hide behind walls to see what you're doing. Jim is dirty. Stay away. To Jim, thank you for ruining this occasion for my family. We will be sitting on metal fold up chairs.
Purchased a recliner 14 months ago. Ashley had to come to our home 5 months after we purchased to replace the upper part of the chair. 5 months after that they had to come to our home to replace the upper part of the chair. 4 months later the upper part is ruined again and there are cracks all over the chair and hard. Ashley insisted we buy Mohawk leather and conditioner which did not do anything to keep the chair soft ($40.00 later). They will not do any more for us. Not a replacement or a refund. Ashley furniture is a terrible company and their customer service in the store in willow grove and there service division is really terrible. Will never purchase at Ashley anywhere😡😡
Wonderful service and amazing deals! The sales associate and manager were very knowledgeable and kind. We will definitely come back to buy future furniture for our home. Very easy to purchase and free delivery tops it all off. We would highly recommend shopping here!
Great service and people. Very helpful!
Crooks selling crappy furniture with bogus warranties and even worse financing &"deal&". I can&'t say enough bad things about them, the crap they sell (it is garbage) and the evil finance (tidewater) company they use to offer you 0 percent financing only to lie their way out. This is the worst experience I have had with any company. I will never set foot in there again and will run from Tidewater finance as they are pure evil. You have been warned.
I hate the quality of the furniture anymore is looks so cheap but pricey and it makes no sense
Don&'t waste your time.Too many other good quality furniture stores to choose from. I bought furniture from here, with the warranty on the furniture.3 years into it with the warranty still in tact, the furniture is squeaking on the most used side. They came out to fix it and stated they cannot fix. It&'s under warranty, they cannot fix it and they do not carry this in store any longer. The corporate office is denying my claim to fix the squeaking wood because they are assuming it&'s pet damage because there was there was pet hair on the couch?? Um when you have pets .. hair will be in things just as well as people hair would be on there. No one can prove or show me where this is caused from a pet as apposed to a person or peopleIt&'s wear n tear on cheaply made furniture. Admit it Ashley furniture. What s true scam to save on replacing and doing right by the consumer. Save your time and money. Go to anywhere but here.
I had a great experience with your staff very patient ,kind and knowledgeable. Great staff great merchandise.
Bought a sectional couch 3years ago paid over 3000 dollars and we had to have them come out and fix it three times so far.I went to the store and talked to a sales person he told me they don&'t even carry it anymore and it should be credited so we can buy something else so I talked to there cooperate office and they said they can&'t replace just fix ,we have insurance but the material flattens at the head and the Wood creaks. Their furniture is junk and overpriced ,never again .I guess they will keep coming out for the next two years until warranty runs out or we get a new couch. And they only reason I&'m giving them one star is because the sales person was trying to help us.
Warranty is a joke. Read the fine print when buying furniture there.
The warranty for our furniture was a joke. The furniture is cheaply made and not quality at all.
Tyra was very easy to work with while we were in the store. She didn’t pressure us to buy anything and was very knowledgeable of the store. We will definitely be back again!
Great Store! Our salesman Jim C, was incredible. He was very knowledgeable and made shopping for furniture fun and an experience to remember. I will absolutely be back to see him. Thank you Jim!
On our visit last week to Ashley Furniture, I had no intention of buying anything, well that didn’t work. I love their furnishings and Joe was so incredibly patient and helpful! I will be enjoying shopping there in the future!
Too expensive...for my taste anyhow
Sam was a super sweet sales associate and very patient with my mom and I as we were indecisive on a furniture to get for my living room. She was also very professional and knowledgeable regarding the items in the store. I would definitely come back to this Ashley HomeStore because of the professionalism that I receive alone. I hope I love the living room set that I picked out when it gets delivered to my home.
Very good staff. Very helpful.
Just browsed but sales associate was tremendously helpful and knowledgeable
My experience at Ashley HomeStore was excellent. My salesperson was extremely well informed about the products offered by Ashley. She listened to my concerns about my difficulties in finding the correct mattress to meet my needs as a sleeper. There was never any pressure to make a purchase or to select one mattress over another. She understood how difficult it is to make a mattress purchase and was very patient as I compared different mattresses. She answered all my questions and explained Ashley's generous return policy on mattresses the price reduction opportunities available at the time and even called me to let me know when an additional price reductions was available. I could have purchased this mattress anywhere, but chose Ashley because of Samantha, my salesperson, and her genuine concern for me as a consumer. I feel that I made the right choice in a mattress because of the help of my salespersonand made the right choice making my purchase at Ashley.
Great shopping experience at Ashley’s in Willow Grove. Jim Cipressi was our salesman he was awesome and extremely helpful.
Excellent customer service.
Very Friendly, and knowledgeable staff.
06/17 @4pm ... walked in and wasn’t greeted. Three sales worker were standing around and they were helping everyone else.... I was waiting to purchase a sectional and not ONE didn’t even talk to me. Could it be that I looked so young and they didn’t think I was serious? The other customers were looking at me as if I shouldn’t be there 🙄 going to take myself to the other Ashley furniture store in Plymouth meeting
Awesome customer service!
My salesperson was very attentive, polite and knowledgeable. It was a quick & pleasant experience.
Bought an all metal queen bed frame for a memory foam mattress. I found that the thin metal slats weren’t strong enough to properly support the mattress. When I called (within the 30 day return policy) I was told that this item could not be returned, I knew mattresses were not returnable, but an all metal bed frame? Good customer service and policy are lacking.
Great prices, Joe was the best!
Tyra was great helping me pick out my new bed set and future reclining couches!
We had a great experience when shopping for a sectional. The says went above and beyond to help us find the perfect for. Everyone was friendly, professional and helpful. We will definitely go back.
This store has been terrible both in product and customer service. We recently bought an indoor sectional and a patio sectional. The patio sectional arrived without a portion of the cushions and the indoor sectional arrived with a broken back. Customer service was supposed to call back with a fix, but did not. I called the store and they transferred me to Customer Service who kept me on hold for 20 min and then hung up. I called back and they put the manager on the phone. He was incredibly condescending, spoke to me like a child and was no help. I found out toward the end of the call that he was not the manager as I was told. I would stay VERY far away from this store. I&'ve spent $3500 and no one seems to be interested in fixing the issues.
This store has been terrible both in product and customer service. We recently bought an indoor sectional and a patio sectional. The patio sectional arrived without a portion of the cushions and the indoor sectional arrived with a broken back. Customer service was supposed to call back with a fix, but did not. I called the store and they transferred me to Customer Service who kept me on hold for 20 min and then hung up. I called back and they put the manager on the phone. He was incredibly condescending, spoke to me like a child and was no help. I found out toward the end of the call that he was not the manager as I was told. I would stay VERY far away from this store. I've spent $3500 and no one seems to be interested in fixing the issues.
Angel Wen was amazing to work with. She was so informative, easy going. Just enjoyed working with her. Looking forward to working with Angel agin in the future 😊
Great job guys!! I love my bedroom set.
Every time we have gone in the staff has been extremely kind. We went in a month ago just to price shop and made it clear we weren't buying yet they still showed us around everything we looked for. Then we actually bought and due to sales and the staff working with us we got the furniture for about half the original price we first found. They also have a kids corner that my child was able to entertain herself while we filled out paperwork.
Beautifully laid out Salesmen/women very helpful but not overbearing.Will return as I tested all sofas for firmness & size & quality. I found what I had been looking for.
We had to buy a whole house full of furniture (fire in old house).... Salesman was great, store has great showroom.... very good experience
I went to look and possibly buy a new bedroom set. Sam, the young lady who helped me, was really nice and answered all my questions....and my daughters. I bought a new bedroom set and was very happy with the sale and the 36 month interest free payments that I qualified for. I would highly recommend Ashley Furniture!
I had a great experience with one of their Sales Rep whom I really appreciate his time and effort with me..... He helped me all the way to make the right purchase at the appropriate time. I highly recommend my friends to Ashley store.
My mom came here on Memorial Day to look for a bed set. A lady named Sam helped us! Extremely helpful! She answered all questions asked. My mom then bought a bedroom set. Kim then helped to sign papers. Our experience was very nice in all.
This store is 100% better than the one in Conshohoken. Also Alan was very good and professional in his encounter with us. This store also has a more versatile styles of furniture. I recommend this store to any one.
The store is great. The delivery, not so great.
My purchasing experience with the sales associate was very pleasant! She took her time, she took me around the store to help with decision making! If nothing of choice was on the floor she searched her catalogue! I will definitely be back to purchase a bed frame! The delivery drivers were the utmost professional! They took their time to ensure the furniture was set up in a safe manner! Great Job Ashley Furniture!
Everyone was very helpful and nice and I was able to purchase the couch I wanted quickly and easily.
Thank you for my refund of 89.00.
Tim and Tyra were excellent. We have been frequent customers and get treated that way. Looking forward to making more purchases with Tim and Tyra. Thanks again
Very nice, don’t follow you around but are readily available if you have questions. Not pushy. I visited, left to look at another furniture store, came back and decided to go with Ashley furniture because they gave me a better deal with free delivery. They also made sure to give credit to the original salesperson that I spoke with which I think is extremely respectable. Will go there again
I ordered a set of tables in February. After numerous calls to the store and asking to talk to a manager it is now mid may and my tables still have not arrived yet. When I call the store they put me through the salesperson. He tells me that there is nothing he can do. I ask to speak to a manager, they tell me the manager is not working that day but rest assure that the manager will call me back the next day. two weeks latter and never heard from the manager. I am going to call their corporate and see what they say but if it is anything like the local store this is not good business. I am extremely dissatisfied. I have never been treated like this from a business. They charged my credit card for the transaction and 3 months latter I still don&'t have the product. Unbelievable.Update. The store canceled my order and they didn&'t even notify me of the order cancellation. Nor did they refund my money. After I called back then they told me to go to a store so I can get credit on my card.
I ordered a set of tables in February. After numerous calls to the store and asking to talk to a manager it is now mid may and my tables still have not arrived yet. When I call the store they put me through the salesperson. He tells me that there is nothing he can do. I ask to speak to a manager, they tell me the manager is not working that day but rest assure that the manager will call me back the next day. two weeks latter and never heard from the manager. I am going to call their corporate and see what they say but if it is anything like the local store this is not good business. I am extremely dissatisfied. I have never been treated like this from a business. They charged my credit card for the transaction and 3 months latter I still don't have the product. Unbelievable.Update. The store canceled my order and they didn't even notify me of the order cancellation. Nor did they refund my money. After I called back then they told me to go to a store so I can get credit on my card.
Great experience picking out and purchasing two queen sleeper couches and two recliners for our Philly apartment. From the welcoming greeting after entering to the patience of our saleswoman as we attempted to match color and patterns for well over an hour. We visited two different furniture stores and this was our best experience. We will be buying from here again. Very clean store in a good neighborhood.
The atmosphere and staff were welcoming. Tyra was great...she was able to allow us to make a selection and provide us with great tips about our furniture.
Your sales person Sam (Samantha?), was extremely helpful and professional. I will definitely visit your store again.
Although my husband went to Ashley in my place, he informed me that the staff was courteous and understanding
Very good experience Joe was great at explaining everything and we felt ver good with our purchase thanks
Great store with a wide variety of furniture. Nice, kind and helpful staff. Niki was awesome and she helped us a lot in finalizing our living room set. We will surely visit this store again.
Everyone there was patient and helpful. Cheryl was especially nice. Trust me I need all the help I can get.
Everything was great. The salesman was excellent and the service was excellent as well.
Cheryl at the Willow Grove store was very knowledgeable and helpful.
I had a wonderful experience today purchasing my new bedroom set. Alan was so helpful, took the time to answer my many questions, and even pointed out a different bed in this group that I fell in love with. Could not have asked for a better salesperson, and am so thrilled with my purchase.
Idk if this is me, but same name! Ashley's charge u for dropping things n ur couch tht u may find hard to retrieve....Ex....my phone dropped now I'm scrambling just to pay a tech to come retrieve my work phone before tomorrow....F Ashley's
Alan was excellent. He took the time to research stock that wasn't on the floor, enabling me to find an end table and coctail table in the finish I wanted. I am excited about my purchase and will definitely be back for more items.
Very easy and pleasant experience. The salesperson was aweso.e and very helpful. She even moved tables around do we could get a visual picture of how they matched the livingroom set were were going to purchase. Will definitely shop at this location again.
Quick and easy. Fair price.
I called the day before so I could come in to see a color of a dining set. I spoke with a salesperson and was told to come on in. As I arrived at the store and asked for my salesperson and was greet with smile. Everyone was extremely helpful.
Our salesperson was very courteous & went out of her way to answer our questions. Very friendly. Big store! Good variety of items.
If i could leave a 0 star review I would. PSA take your money and go somewhere else. Came into this store february bought a couch outright and was told I would have it by march 10 no problem. I asked the sales lady if shes absolutely sure we would see it by then as our neighbor just had a fire that resulted in the loss of our couch and my girlfriend is due to have our son in march and we need somewhere to sit. She assured me it wouldn't be a problem. Come few days after march 10 I have to call them to find out there is an issue and we wont see it until march 20th. A few days after again I have to call them only to find out that we will absolutely have our couch by april 1-3. Well ladies and gentleman it is now april 3rd again I have had to call them only to be told that now it will be here april 9th. Needless to say I canceled my order and got a full refund. Ashley's home furniture in willow grove doesn't sell furniture just lies and promises.
Niki was great. She greeted me as soon as I walked in and showed me where everything I was looking for was and left me to browse. She didn’t hover or pressure me into buying anything I didn’t want or need. I highly recommend!
Fantastic store, staff is wonderful, helpful and courteous. Will aslways shop there and their warranty service is the best! Always have had great experience with every aspect of Ashley furniture!
Sales rep was very friendly and answered all of our questions to help us choose a new sofa. Pricing and availability was very favorable and we never felt any pressure to buy. After shopping a few other stores to compare, we returned to make our purchase. If you are in the market for new furniture definitely check Ashley out.
Caesar was patient, knowledgeable and attentive! Great experience!
Good service, Joe is terrific. The only reason I'm not giving them 5 stars is because when they delivered my tv, I didn't receive a phone call the day before to let me know they were coming and the tv was left outside my front door and they didn't even bothered to knock on the door ( I was home). I was lucky to find the tv when I went outside.
Joe was the salesman that greeted me at the door and helped me pick out a living room, dining set and bedroom. He was so nice and informative and extremely patient. Loved that everything was affordable and very nice quality.
Buyer Beware .this store is the worst store to buy from.. they will not return calls .will not refund your money .tell you all kind of story"s on the phone .charge .your account with out knowing it ... lies after lies ..Dont buy from this store ...manger is no better...owner should know what these people are doing to his store ...4months and still going on.now its turn over to legal .matters .to get return
The furniture at this place is great. Nice look and nice prices. Alan, the salesperson was very nice and knowledgeable about everything in the store. I would recommend Ashley to anyone looking to beautify their home. Joanne F.
Alan was stupendous at helping me with a dinette set. He's very knowledgeable about all the items has to offer, especially mattresses .
Niki was a fabulous sales person. Very knowledgeable and not pushy. Highly recommend Ashley Furniture.
Caesar was helpful and a pleasure to work with!!
Friendly staff, nice clean environment, good price.
Great experience. The staff member who helped me spent the time and effort to find what I was looking for. Very courjal in the greeting and was wiling to help me every step of the way.
Tim Madden was very knowledgeable and efficient. Told him what we wanted and he pointed us in the right direction.
Great customer service and furniture is really nice. Looking forward to receiving our new table.
Angel was incredible. Great service. Helped with all our questions!
Online prices were much better than in store. Beautiful furniture though.
Lollsong for furniture and bed was easy the only thing the order process took too much time they should speed it up -
The selection was not the best. But the service was! Joe was very attentive and helpful in the process of finding what we wanted. He went above and beyond to ensure we were satisfied with our experience. If I return to purchase anything in the future. I WILL ask for Joe.
Absolutely loved working with Niki! She was extremely helpful and provided great guidance and support as I made my furniture decisions. I’ve been back to this store several times and will continue to do so with people like Niki making such a daunting task bearable.
Great furniture, great prices, and great salesperson who really worked to make us happy!
Had a great experience with Alan. He was super helpful but not annoying and pushy like most furniture stores. Would definitely recommend this place to anyone.
When you’re lucky you’re lucky. Spent a few days online shopping and pricing with a few different stores and thought I was completely prepared and was wrong as could be. I visited a store I previously had purchased furniture from and they had a few nice pieces but didn’t want to commit until I had gone to compare elsewhere. Best decision I could have made. I walked into Ashley and was greeted by Niki. Ask for Niki, you won’t be disappointed. She was patient, informative and most importantly friendly. She was knowledgeable and made sure I got every available incentive she could muster.I walked away with two bedroom sets and a beautiful couch for a price I feel really good having paid. I will continue to buy any and all furniture from her and Ashley furniture.
We went in for a Presidents Day Sale. We worked with Caesar who was super knowledgeable and efficient. The process of picking a couch and paying for it took less than 30 minutes. I would recommend this location.
Niki was VERY helpful and commited to making the sale. Eager to answer any questions we had regarding furniture, current sales etc.
Angel was very friendly, personable and informative. Had a very good experience there and would go back in the future.
TheSales person was outstanding very personable courteous and answered all the questions we had she deserves a bouquet of roses
Caesar was a big help with everything! Great salesperson. Highly recommend him.
Just bought a Tempur Pedic mattress at your Willow Grove store. Ended up also getting a living room set, too. Our sales Representative Niki was so friendly and helpful. So knowledgeable. She really made it a wonderful experience.
Tyra was the best super polite and let us walk around freely and was back to see how things were very friendly and accurate with everything!
Very good Experience
Cesear was great to work with!
We had a great experience once again at Ashley’s!
I liked that you were able to look on own without any pressure from the sale person. When you needed a question answered someone was alway there to help.
Niki was great! Greeted me at the door with a smile. I explained to her what I needed and she invited me in to browse around with no pressure. I found what I needed🤗 and she was quick in accommodating me with the sale! I am super excited with my new dinette set. Niki was very knowledgeable and pleasant!
Had a great shopping experience and received my furniture when expected! Will recommend my friends and family to go see Cheryl!
I have been shopping at the willow grove location for the past couple months since I bought a new house. I can honestly say I have had nothing but exceptional service each and Every time! I have had the pleasure of dealing with several different sales associates and have had a great experience each time. I recently had the pleasure of working with Angel and Sam who I highly recommend . Lastly I would also like to mention the lovely store manager ( I'm sorry for not knowing your name) but obviously runs a well oiled machine !
Thank you Joe for your great customer service.
Excellent customer service! Ask for Alan , he was very informative and can answer any questions you may have about any product in the store.
We live Ashley’s. The service is wonderful. They stand by their products. We are life time customers. Allen is fantastic.
Angel was great; very knowledgeable, helpful, and communicative. Kept us in the loop on status of orders.
The staff were very professional and helpful. I purchased all my furniture for each room in the house from here.
Hands down Sam was the best! She walked through the store with us and showed us a bunch of options and made sure we were completely happy and answered all of our questions and needs! Thanks Sam!
My husband and I did not really have the money to spend on new furniture but we did it and financed. Our couches are only almost 3 years old. We were told flat out that our policy covers our couch, our chair and the ottoman for cleaning services that my husband paid extra for. Last year we were denied cleaning services even though they were contacted 1 day after the incident had happened and they didn't contact me until 1 week later to tell me that they would not be coming out to clean my couch because the stains look old. As a parent, we know that it only takes a matter of hours for a spilled drink to dry up and stain, apparently to them that's too long. Today I find out that only 1 of my purchases is covered for cleaning and that putting in a claim would be useless because they don't believe we would get a Yes for someone to come out to clean our couch, chair and ottoman. Now that I know the real story behind everything, I am sad to know that people working at ashley's furniture get paid to lie to people like me and they get away with it. I'll never buy furniture from here ever again and I'll make sure others know about it!
Had a great time shopping for a new sofa. Learned a lot from the knowledgeable & customer oriented staff. We had Ben assisting us, and could not have felt more comfortable making a large purchase. Definitely recommend going into this branch to find what you need. Ask for Ben! :)
Joe the Salesman was good
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0% interest for 60 Months^° – In-Store Only
On in-store purchases made with your Ashley Advantage® Synchrony credit card at participating locations. 60 equal monthly payments required. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in monthly payments.
^°Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchases with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the initial amount financed, (including related promo fee) divided by the number of months in the promo period, rounded up to the next whole dollar. Any estimated monthly payments may be shown as rounded up to the next whole dollar (for ease of display) or may be shown rounded up to the next cent. See your billing statement for your actual required equal monthly payment, which will be rounded up to the next cent. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.
$1 to Start‡^
‡^“$1 to start” is available for applications online and in select stores, does not include taxes and refers to the rental period from agreement start date to first scheduled renewal payment. On your first renewal date, lease payment amounts, taxes, and fees will apply. Lease renewal payment amount, period to ownership, and total cost vary by item selected. This is not a promotion for a specific transaction or item. Please see lease for payment amounts and rental terms. Offer will not reduce the number of payments, total amount necessary to acquire ownership, or purchase option amount. Customers in California will pay a $0 initial rent payment and a $1 processing fee to start.
Shop without using credit 5
5 Acima offers lease-to-own transactions. “Shop Without Using Credit” means this is not a loan, credit, or financing. Acima obtains information from consumer reporting agencies during a lease application. We consider multiple data points and regularly approve customers with less than perfect credit history. Acima Cash Price may include a markup over invoice price. Acquiring ownership by leasing costs more than the retailer’s cash price. Not available in MN, NJ, WI, or WY. Not all applicants are approved
