Ashley Wind Gap, PA 18091

Good selection of moderately price furniture.

Linda was very helpful, offered input when asked but was not pushy. Pleasure to work with!

Good luck trying to get anything done with that protection plan they push. They make it sound so simple and easy when you are buying but the reality is anything but that. I have a claim I submitted a month ago and am still waiting for my replacement. The protection plan company approved the replacement. They submitted the information to Ashley Wind Gap and 8 days ago. I haven't even received a call about my replacement. When I call no one every picks up. Finally got a person today and she said that she couldn't find my claim. I called the protection plan company and they tell me they submitted it on May 12th but will do it again. I'm just getting the run around here. I try calling Ashley Wind Gap again and of course no one is picking up.

Friendly service and fair pricing.

I don't recommend anyone shopping in this store. I have called this store trying to speak to someone about an issue and twice I was told someone would call and twice no one did. I wish I could give it no stars. I think its disgusting you pay good money and no one wants to help you. POOR BUSINESS PRACTICES

I went to Ashley to shop for a sofa bed I found at the Ashley website and I was disappointed with their customer service. The sales rep did not seem interested in helping me and they were quoting me a higher price than what I found online. They did provide a price match but did not want to apply a coupon code I had nor waive the delivery fee. I ended up getting the sofa online and saving a few hundred dollars with a coupon and waived delivery fee. Before I bought the sofa bed online, I did stop by Raymour and Flannigan and what a difference in customer service. The rep was a lot more attentive and helpful but they did not have what I was looking for. I think I'll just keep buying my furniture online.

I don't even know where to begin so I'll sum it up. Way too much money for poorly made furniture. Sat on dining room chair maybe 3 times and the cushion is non existent can feel the wood and I weigh 150. Bar stool legs coming apart due to cheap screws breaking. Stuff looks good but as the years go on I can see this not lasting. Cost us over $4000. Been trying to get 2 closers that were not on my door to my $900 tv cabinet for over 3 months! I feel bad for the sales people. Do yourself a favor, go shop somewhere else!

Scott was extremely helpful and knowledgeable. He made the whole purchase simple. Ashley has such a wide selection of furniture and no matter how many times over the years I try shopping at other stores, I always wind up back at Ashley 🙂