Ashley Store Wind Gap, PA

This place is by far the worst furniture store I have ever walked into. We went there back in the beginning of September looking for a bedroom set. We found one we truly fell in love with. The lady ran the numbers for us and gave us what the price would be.. We decided we would purchase the set. We ended up needing to leave a deposit.. which was fine.. October rolls around almost a month after purchase and we never heard anything on delivery for our bedroom set. My husband stopped in and explained we haven’t heard anything, upon looking in the computer apparently the sales lady did not place the order correctly and the items we now wanted were out of stock. My husband asked to then cancel the order, they canceled the order and told us our CASH deposit would be mailed as a check. October goes by November I call because we still have not received our refund. I get a called back oh I’m watching your account the check should be mailed. Fast forward to Dec we still have not received our refund!! Multiple phone calls and now even stopping in there and I still haven’t been refunded. I don’t know how you can hand a company CASH and they tell you they don’t keep cash on hand for refunds on a mistake that was there’s not mine!! Needless to say I WILL NEVER DEAL WITH THIS CO COMPANY AGAIN!

Adam was great to work with! Heck I'd give 6 stars if I could.

I purchased a reclining sofa back in late October of 2024. A Barnsana reclining power sofa. One of the reasons I bought the sofa was the 3 backs of the sofa were removable, this was important due to the small and tight doorways in my house. The delivery guys carry the sofa up on my front porch, I told them the sofa will not fit with the backs still connected. They ignored me and proceeded to force the sofa in to the doorway. I yelled at them, I ordered a sofa were the backs come off. He said this sofa the backs don't come off. They were speaking another language so I didn't understand what they were about to do. They carry the sofa to the back door and try to force it through. The front door was damaged, the back door paint was scratched off my door jams, a bent curtain rod and smudge marks on the ceiling. I was paid for the damages. The second delivery crew were great. The other thing that stood out to me was the firmness of the cushions on the sofa, very firm which I liked. Two months later the cushion I sit on mostly is 2 to 2 1/2 inches lower than the other two without me sitting on it.The cushion is so low that it's hard to get up from the sofa. I have to sit on a pillow to have the normal height.

Adam was the best salesperson. He was personable, helpful and showed me the most helpful recliners for my injured back. I would highly recommend him to anyone and Ashley Furniture is lucky to have him as an employee.

Paris and Scott made my purchase a stress free experience. They were both very professional and helpful. I highly recommend them both for your home buying needs.

Torie and Paris were very helpful and knowledgeable. They were able get us exactly what we were looking for and then some! A+++ We will be back for future furniture purchases for sure!

Adam was wonderful selecting size and configuration for our living room. Paris was also friendly and helpful completing paperwork!

Brandon and Scott were so helpful! They listened to my needs and worked together to make sure we received the furniture we wanted at the price we were comfortable with and by the time we needed it. The furniture selection is amazing and the store is beautiful. I could refurnish my entire house there because I like everything in the store better than the nice things I already have at home. I highly recommend dealing with Ashley Furniture, and especially Brandon and Scott.

My experience from beginning to end was great! Adare, Brandon, and Nicole provided excellent customer service, and there was no pressure at all to purchase the furniture. Adare is very professional and followed up on several questions I had. I would highly recommend Ashley Furniture!

Scott and Paris were amazing! They worked with me on the price and were very pleasant and helpful.

Brandon was fantastic! Introduced himself when we entered but did not pressure us in the least. Very knowledgeable and patient. He made our shopping experience easy.

Adam was a great help for my couch purchase!

Adam was amazing to work with!!!

Great customer service and very knowledgeable about furniture selection. Brandon from the Wing Gap location was fantastic to work with. Friendly and didn’t feel pressured. He did an awesome job ! 5 stars

Got a great price on our new recliners.

Eneria Almonte Very helpful! Polite and knowledgeable customer service.

Nery, scott and paris really helped us get the furniture we needed at a price that worked for us.

Eneria Almonte was fabulous!!!! Very enjoyable visit. Because of her personality and willingness to help, we purchased a very nice sectional sofa :)

Today I walked in and was approached by a salesman named Brandon. Brandon was beyond helpful and took ALL of the stress out of furniture buying. I highly recommend Brandon.

Excellent customer service. Brandon Crutchfield is a constant professional. Always addresses the customer needs and concerns before the sale. Highly recommend Ashley to anyone who's looking for a great deal.

Brandon at the Wind Gap store was really helpful and patient. There was no pressure and he addressed all my questions and concerns.

Brandon and Scott make sure that the customers needs are met with precision. I purchased a furniture set and made the mistake of not purchasing a box spring. Brandon helped me stay within budget and made sure every question I had was answered. The guy doesn’t beat around the bush and he does it all with a smile. Not only did Scott price match an item that I was purchasing at the time of purchase but when I called back to ask if they had a box spring they felt my sense of urgency immediately and made it happen the same day with a fair price so I had a complete set to sleep in on the day of delivery . Will recommend to friends and will be a repeat customer , thanks !

My spouse and I came in looking for a product that will enhance the quality of our sleep and our way of life. We were lost and unsure until Adam, one of the finest employees to ever cross paths with, helped us find the perfect mattress for us. We left with Beauty Rest Black CX Edition, his favorite and now ours too, and we couldn’t be happier. 10/10 customer service and those stars were definitely well earned and deserved. Thank you Adam and thank you Ashley furniture store.

Great service,, quick delivery 🚚 and love my recliner.....

George was great help thank you George

Adam was great to work with. He got us the best deal possible.

I went in looking for outdoor furniture and was greeted by a very helpful associate named Alicia Lowry. She was knowledgeable, not pushy, and helped me look around which I didn’t get the same knowledge, and understanding in other furniture stores. I will definitely be back thanks to her wonderful service. And tell all of my friends. She told me all about the mattress sales and financing options and I definitely have some referrals for her. See you next time Alicia!

Alicia was AMAZING! She was so kind and not pushy! Answered all of our questions and explained everything in detail! I recommend coming to this store and working with her 100%!

Nicole was extremely helpful she understood what I was looking for. I ended up buying a few pieces of furniture as a result.

Nicole was super helpful setting me up for my first apartment. The process was quick and she was so accommodating! Definitely would recommend this Ashley’s.

By far the greatest experience I have ever had purchasing furniture.. Who would have thought buying furniture could be so fun .. Alicia at the wind gap store was absolutely amazing !!! She was so patient, very knowledgeable and extremely helpful !!! Guys she is the real deal !!!

Alicia at the Wind Gap store is incredible! She truly listened and offered great suggestions. There were so many options, and Alicia took the time to understand our needs. Really excited for our new furniture!

Brandon was so helpful. He was very knowledgeable and great to work with! We appreciated his patience helping us select our living room furniture. Pricing and available options were clear and easy to understand. We will be back to Ashley furniture!

Our salesman, Adam was great and worked with his manager (Derek) to get us the best deal possible on a bedroom set. No pressure to purchase and knowledgeable about merchandise in the store.

Adam was very helpful and knowledgeable

Adam is fantastic!

Alicia was more than helpful in assisting my mom and I to pick out a leather couch. She’s also very personable! Great experience!

Adam and the whole team were amazing! So friendly and helpful!!

Adam was super nice and helpful.

Brandon was my salesperson . I went to this store to look for a sofa and had Brandon take very good care of me. He was very kind, and attentive, and I was very happy with my visit at Wind Gap. If anyone was looking for good furniture at a good price, go here and ask for Brandon.

Outstanding service!! Nicole and Scott could not have been more helpful!!!! I will be shopping again soon!!!!

Very friendly people. Adam, thank you so much for your help.

So great Nicole and Scott so helpful at wind gsp location

Adam was super helpful, will be sure to recommend to friends and family

We went to Ashley furniture in wind gap pa. to possibly buy bedroom set, kitchen set and living room set. But to our surprise we met the nicest Saleswoman Alicia, who was amazing, helped us with our every need and turns out it was her very first sale. It was our pleasure to deal with this woman. Good luck and May she do well at Ashley furniture for a long time.

Adam was awesome! Definitely will be back again!

Avoid Ashley HomeStore Like the Plague! If I could give Ashley HomeStore negative stars, I would. Our purchase of an outdoor patio set and fire pit has been a complete disaster. The fire pit is defective and doesn't work at all. You'd think a reputable company would offer a quick replacement or refund, but no. Instead, they've made my wife jump through endless hoops to get what we rightfully deserve. Before buying, we asked numerous questions about the refund policy, especially if something didn't fit our deck. The store Manager, Derek, assured us we could return anything we weren't satisfied with—an outright lie. For three agonizing weeks, we've been in a maddening back-and-forth with several Ashley reps and are nowhere near getting the promised refund. Their customer service is beyond abysmal—it's a disgrace. Representatives give conflicting information and show zero initiative or responsibility. To make matters worse, Derek refused to provide his supervisor's contact info, showing a complete lack of accountability. Given this appalling treatment, I am seriously considering seeking legal representation. I hope the district manager or owner sees this review because I will continue to write about this until this matter is resolved. This horrendous experience has left us deeply regretting ever setting foot in Ashley HomeStore. Save yourself the frustration and take your business elsewhere. Ashley HomeStore does not deserve your hard-earned money.

Went in to browse for a hall table. Ended up purchasing a recliner. There was no sales pressure. No lingering sales stalking in the distance, however the sales rep when I called over was very knowledgeable. Gave me great insight and explained the different styles, material, features casually asked questions about my intention for looking at a recliner.l taste. At the end I purchased the recliner and so did my friend. With no sales pressure it was a great smooth purchase

After visiting four different furniture stores, Ashley in Wind Gap was the best!! Brandon was amazing professional, not pushy, he knew the products very well and worked within our budget!! I would highly recommend!!

Brandon was a great salesman, wasn’t pushy and took his time with all our questions!

Adam was amazing he was such a great help! Came in for a recliner and refurbished my kitchen and living room!! Great service!

Adam was very helpful and knowledgeable about the chair was looking at.

Brandon and his sales manager Derek gave us a wonderful experience !!

My sofa search went extremely well with Nicole. She was very pleasant and very knowledgeable. I was so glad she was able to get me the sofas at a great price. Very professional!!!

Brandon was great! I was in the store multiple times looking around and never made me feel like I had to make a decision until I was ready. He let me walk around, but let me know he was there if I needed him. I feel like he was such a help and I ended up picking a couch. He also sold a couch to my daughter who also said he was great with her and her family as well!

A wonderful, no pressure experience. George was very helpful and knowledgeable and I found the perfect sofa at an unbeatable deal.

Everyone is so super nice and patient while we tested out all different couches Adam was knowledgeable about all the products and protection plan, made me laugh 🤭 really enjoyed the experience and checkout was a breeze. Thanks Adam! Can’t wait to get my new sleeper sofa

Nice selection and competitive prices. George was great to work with. I liked my experience and you probably will too.

Nicole was wonderful. Very helpful and caring. Glad we chose Ashley furniture

Adam was awesome!! We appreciate the wonderful experience and service.

Adam did a great job! Would recommend him any day.

Great experience with Adam. Gave clear and concise information and helped tremendously.

Representative Nicole was great

Went in Ashley to look at a bedroom set. George & Scott went above and beyond to make sure I got what I needed and in the most convienent way! I will definitely be back for future furniture needs.

Adam created a wonderful experience. Helped us get the exact sofa we needed!

Visited the Wind Gap store and was waited on by Nichole. She was absolutely wonderful. Very patient, giving me different selections and ideas. Recommend her to all customers. Great employee. Thank you for your kindness.

Me and my wife shop here. very bad experience they told us that the things would be delivered to us in 3 weeks and it is already more than a month they give us a date for delivery and at the last minute they tell us that they will not they cancel the delivery they tell us that they will call us back and no they never do it, we pay in cash for everything and we have not received our things, very bad experience, I will never return to buy with Ashley

Adam was a great help

Nicole was very friendly, courteous and helpful and spent quite a bit of time with us.

Nicole was very helpful and went above and beyond to help find me something that would work for me for my special physical needs.

Adam was very helpful in helping me and my fiancé get our furniture for our first home! We will definitely do our furniture shopping here from now on!

Our sales rep, Adam, was amazing and very patient during my quest for the “perfect” recliner loveseat. We ended up with a very comfortable powered recliner sofa and I’m very excited to see it in my living room .

Nicole was terrific with helping us choose our new mattress and bedroom set. Would highly recommend!

Nicole was fantastic! She’s extremely knowledgeable of the products and took a lot of time to help us organize our thoughts and match them to the perfect pieces!

Brandon was wonderful in explaining and meeting our needs. We were extremely satisfied with our purchase and the service 😀

Great service and patience with us. Everything went smoothly so far....waiting for delivery. Adam and the sales manager took care of all of our needs and we couldn't be happier. Go to Ashley in Wind Gap for any furniture needs.

Adam was very helpful, he did not push the sale. He gave us plenty of time to consider our options,as well as showing us other options. He was quite pleasant, worked well with his coworker & manager. Not disappointed at all.

Ask for George. Derek and Paris get you out the door. Too easy. Simple and professional.

Great experience with the team at Wind Gap. George was super helpful and understanding as we navigated what we wanted. We came back the next day for an easy and streamlined buying experience!

Loved shopping here. Make sure you ask for Adam :)

Found the perfect couch with the help of Nicole. She made it a smooth and easy process. Thank you Nicole

Nicole was so helpful with helping us find the perfect couch! Highly recommend !!

Nicole was very friendly and accommodating!

Paris was very helpful. Great service and friendly atmosphere!

Adam was very helpful and nice.

Adam helped us get a couch, he was great!

Adam was a great help!!

Brandon was very helpful!

I went to multiple store searching for a couch. Adam was very knowledgeable , patient and helpful. I was not expecting to purchase but ended up finding the perfect couch thanks to Adam at the Wind Gap Location..

we just purchased a new bed from Ashley Store and Brandon was very helpful and helped us pick out a mattress that was perfect for us! I definitely recommend shopping for furniture here, everyone was very helpful and gave us all the information we needed to know before making our purchase!

Our sales person, Brandon, was great. We changed our minds several times and he just rolled with it. He was very knowledgeable and very helpful.

Brandon as well as Derek were amazing in their knowledge and resourcefulness in regards to our needs and which of their products will work best in our living space. Highly recommend these two fine gentleman when it comes to furnishing your house needs. Thanks again fellas and will be seeing you!

nicole was very nice and compassionate. she put our best interest first and did everything she could to help us find our couch

Always come to Ashley’s when we are in need of something! Adam was a great help, thank you!

Wonderful service, Adam was a great help. Simple and easy

Nicole at Ashley furniture in Wind Gap was great. Answered all the questions we had. We were in and out quickly. Great experience!

Adam helped us. Great job. Thx. Derek also. Thx.

Adam was very helpful. Thank you.

Adam was great!

We had an awesome experience at Ashley furniture of Windgap PA, our salesman Brandon was very helpful in the purchase of our new sofa and loveseat. He greeted us and let us shop without being pushy, when it came to making the final decision the team including Derek, Brandon, Jeff, and Paris went over and above expectations to make sure we made the right decision. I would highly recommend shopping at this location for furniture and will be in the future.

Very friendly and helpful!

Wonderful sales person Nicole made our shopping experience a true pleasure. Knowledgeable, patient, and with a kind and pleasant demeanor, she explained everything thoroughly and clearly. This is a store we will definitely recommend and return to for future furniture needs.

Had great service from Adam. He was very helpful picking the right couch .

Brandon was very helpful over the two days I spent shopping for the perfect living room set. Thank you!

Brandon was absolutely fantastic! Very professional and so helpful!

Jeff was fantastic helped me see how my living room set was going to looked. He took the time to move things around the store so show me. Derek the sales manager was wonderful helped finished things up.

Adam was great to help us! Thank you 😊

Adam is the man!

Brendan was great at helping us select our new selectional.

Jeff Ellis has a tremendous personality, very helpful and really enjoyed working with him.

Brandon was very pleasant and helpful while choosing my dinette set.

Adam was great. Thanks for the help

Great experience working with Brendan!

Nicole was extremely helpful and patient

Adam was very helpful in helping me and my wife exactly what we needed for our bedroom. Helped us get a awesome price thanks to his manager Derick. I definitely recommend this place. Appreciate you guys.

Jeff was very nice.

Nicole was fantastic. She knew every question. Friendly. Brought me right to what I was looking for and kept me in my price range.

Nicole was super patient and helpful. Best service. I will be going back to her for more.

Adam was amazing and extremely helpful. He went above and beyond to help me find the perfect couches! Highly recommend you ask for him and have him guide you!!!

Always an easy and relaxed experience at the Ashley store in Wind Gap PA......Adam helped me today and was extremely patient and knowledgeable......I highly recommend you go in and see him!!!! Plus I got 25% off the sofa I bought!!! Go see Adam!

My wife and I had a good experience at Ashley. They have many different styles to fit any home. Good quality and great prices. Jeff was an excellent sales person - wasn't too pushy and gave us time to make a relaxing decision. Highly recommend Ashley and Jeff.

We went to Ashley in Wind Gap looking for a recliner. Adam was our sales person. He was a pleasure to work with. He took us to what we were looking for and allowed us to take our time to look around and make our decision. He stopped back with us periodically for any questions and always had a recommendation at hand. We ended up purchasing one of his recommendations! When the price was higher than we thought he reminded us of the sale going on... the higher the price the more comes off! I loved that! And I was very pleased with our experience with Adam and Ashley in Wind Gap.

Brandon was great! Very informative, not pushy. Willing to work within our budget!! Thank you Brandon!!

Went into Ashley in wind gap and Nicole was my salesperson she was extremely helpful. Nicole was very patience and helped me purchase the correct items that I needed. Thank You Nicole for being so helpful. Thank you to all the staff at Ashley wind gap. Thanks Nicole.

Had a great experience having Nicole as our salesperson. Nicole was extremely helpful and courteous. Ashley is lucky to have Nicole in there company. All the salesperson were great. Thank You Nicole

Adam was very helpful and knowledgeable about the furniture we were looking at.

Very helpful, thank you Nicole

Adam was very helpful with everything today. He was very knowledgeable about everything we looked at and was very personable! Shot out to him for being awesome!

Nicole was very helpful and knowledgeable about the styles and configurations. Will come back in the future.

Nicole was great! Everyone was helpful and friendly. I would definitely recommend this place to my family and friends.

Brandon was our sales representative this evening. I was impressed with the questions he asked as we walked back to the mattress department. He was already listening to the customer's needs. When we arrived to the area, he already had a good idea of what we were looking for and that is where we began to look. Much like the optometrist will repeatedly give you "Option 1 - Option 2" when zeroing in on your vision, Brandon had us try the mattresses. He led us through just enough mattresses that were in our target area, concerned with only our comfort levels. We zeroed in on the best mattress for us; without much pressure. To close us out, Brandon offered us a couple of great financing options. While we waited for all the paper work and details to go through, he offered us water and lollipops for the kiddos. Brandon was very respectful the entire time we were there. We appreciated his enthusiasm, knowledge and professionalism.

Olivia and Adam both were very helpful & we want to thank them very much Tracy Cook

Brandon was available, helpful and timely in the sale. Very pleasant young man.

Brandon was very helpful with our selection.

Great experience. Brandon was extremely helpful and patient.

Adam was very knowledgeable and very friendly. He made sure that our delivery was going to be convenient to us and we got a discount on the protection plan.

Our salesman Adam was great, he helped us purchase my bed and a new base for my parents. He was knowledgeable and helpful and kind. We will definitely comes back!

I went to the wind gap location. My salesman Adam was very helpful! He worked with my wife to find the perfect sofa!!!!

Our salesman Adam in Wind Gap was fantastic!! He was knowledgeable, patient and professional. He helped us with our new living room due order and was never once pushy. We will definitely be returning to this store should we need additional furniture in the future!

brandon was a great help, took care of us immediately and found exactly what we were looking for. team was wonderful and very personable:)

Brandon is fantastic and very knowledgeable!! Great experience at the Wind Gap location. Easy and quick to order my new couches!!!

Brandon was a wonderful sales associate, told him all our needs kids, dogs, attached pillows wanted, etc. He let us do our own shopping but assisted us when we wanted him to. The purchasing process was very fast and easy! 5 stars from us!

I bought furniture at the Wind Gap store. I like my furniture but the manager there needs to be removed! He is arrogant, disrespectful, and lacks all people skills.

HORRIBLE! DO NOT spend money on the protection plan! I purchased it and then when I had a problem with my furniture, I filed a claim and nothing. They do not reach out and they do not help you with your furniture. It is such a scam! Once I filed the claim, I was told within 24 hours someone would reach out to me. It’s been over a week! It is such a waste of money! They Basically take your money and say screw you! Ashley and their protect plan are garbage!!! Never again!

George was a wonderful help. Very knowledgeable. Thanks George

Withdrawing my review! After these people at Wind Gap Ashley store receive your money its a different ball game! I should have waited for the delivery to review them. Nothing has been more stressful. I will be back with the details. BEWARE

Our sales man George was fantastic!

Ask for George! George made our experience extremely pleasant. He was patient & thorough with all our questions. Highly recommend you see George.

Over priced and no service at all

Do not go to the manager nick there . He is pushy on sales , walks over employees, makes fun on an employees mental health. Every other sales person and the other manager are amazing, just run in other direction if you see him.

Scott was professional, knowledgeable and very patient. Will recommend to others.

Brandon was very helpful. Excellent service. Thank you

Great shopping experience. The salesman, Brandon, was helpful but not pushy at all!

Great Nicole and nick were great very helpful

I came in to buy living room furniture and Lilly immediately greeted me with a welcoming smile. She worked with me to find what worked best for me, giving me several options, and pricing each out for me. She didn’t pressure me at all, rather she gave me all the time I needed, and in the end I ended up buying what I wanted!! I would highly recommend Lilly and Ashley Furniture.

Lilly offered us exceptional service while visiting the store today. After we told her what we were interested in, she used her expert knowledge to show us the perfect pieces. We are very happy with our purchase and the service we always recieve at this store. We have been customers here for 5 years and will continue to be loyal to Ashley furniture in windgap. Thank you for all of your help.

Awesome experience at this Ashley Furniture in Wind Gap!!!! Nicole was excellent with helping us choose a living room set!! Highly recommend this particular Ashley Furniture Store!!! A+

Tyrell made this an awesome experience! Beautiful, well made furniture at great prices.

Shout out to Lily for excellent service.She was super helpful kind and has an eye for interior design. Come ask for her when you pop in

My type or purchase, easy and no hassle. My sale representative, Nicole, knew exactly what to show me based of my criteria. It was a great experience and very nice store.

Lilly was a phenomenal help! I so appreciated her sweet personality With amazing customer service!

Tyrell was an excellent sales man, he didn’t follow us around and make us feel pressured. He allowed us time and space to shop and was just around the corner if we had any questions. Will be back to work with him.

Tyrell is a good representative. He took his time and explained everything to me. All questions I had he fulfilled them with the right solution for the merchandise I took interest in. Nick and other staff are all friendly there. I felt welcome being in the right store.😊👍

Our experience was great! Nicole was wonderful. She helped us find exactly what we wanted and answered every question. The manager also outstanding. We bought our table from here and will be back for more !

My son and I went to the store and found the perfect dining room table and comfy chairs which I purchased so my family could have wonderful meals together. It was the perfect table, silver with glass, the workers helped us a week later to load onto our rented truck and it fit perfect in our home.

Huge selection and great prices. We’ve bought furniture there several times

Where do I begin? I was there yesterday and nobody acknowledged me and after 45 min I simply headed to the door but stopped to admire the glassware. I placed one glass on the table and was contemplating my decision when George came over and attempted to remove it and I had to tell him I’m thinking about buying it, please don’t remove it. I was already disgusted with his behavior when he kicked the leather cushion into place and walked away. I’m like is this guy for real? He then attempted to arrange the other glass pieces I was thinking about buying. This guy was a total rude and to this second didn’t acknowledge me or ask me if I needed help or anything. I was so disgusted I left. I called the other stores and none of them had the glass pieces I saw so I returned the next day to buy all four pieces but the prices were unreasonable. George was there and told me he would discount them20% but I still thought they were grossly overpriced so I settled on only one glass piece and took it to the cashier when I told him wait! There’s scratches and the color is rubbed off the glass in many areas. I’m thinking how can they charge exorbitant prices for defective products so I asked him if he would discount further knowing it would be imperfect and he became verbally rude and just said you don’t have to buy it, and he ripped the thing away from me and chatged over to the place where I found it. No discussion, no customer acknowledgement and no response nor respectful conversation. Is this the kind of people you employ? Because we won’t be back. And I went to home goods afterward and found the exact glass piece for $16.99. Your company is a ripoff and you George shouldn’t be working with retail customers. You’re untrained, agressive and just rude.

Lilly helped us so much pick out a kitchen table and chairs. We kept changing our minds and she was so patient and kind. She's great!!

Great overall experience! Our sales associate Tyrell was knowledgeable, friendly and personable…all the traits you want in a salesperson, but rarely find!

The salesman, George, was very informative and helpful. He was never pushie. He waited for me to make up my mind.

Brandon was a great sales person. We came in to purchase a mattress and adjustable frame. He was very thorough and explaining the different mattresses and bases. Would not hesitate to come back in the future, and tell people about our experience.

We had a great experience this week with Scott as our salesman! We knew what we were looking for, but Scott really expanded our ideas and options! Not to mention price matching other stores and helping us get the best deal possible. We will definitely be back and requesting Scott!

They take your number and promise to call back but don't. When you try to call the store, nobody answers. First impressions make lasting impressions. I'll shop elsewhere, no sale!

Nicole was very patient and not Overbearing. She went above and beyond in helping us get the best deal on our purchase. Thank you for a wonderful experience Nicole

My biggest problem with furniture stores is constantly being followed by the sales staff. I simply walk out when that happens. Here, I felt free to wander around without the added pressure. Scott was great, he gave my daughter and I the info we needed, then gave us time. We even left and returned the same day to purchase. Much better experience than other stores. Hoping delivery and set up go as smoothly as purchase did.

Shopping were was a pleasure-the showroom is huge, and my salesperson, Scott, was just the right mix of knowledgeable, helpful, and friendly-without being overbearing or high pressure. Ihighly recommended!!!

We had a lovely time walking around the store. They have lots of options that would have been difficult to get through all by ourselves, but they have amazing staff that were available to point us in the direction of what we were looking for. Our salesman, Brandon, had the perfect balance of checking in with us and letting us walk around and discuss on our own. We were a bit nervous that the piece we chose wasn’t going to fit through our door, so he provided us with the measurements and now we know it will be great.

We live 15 min from the Ashley Furniture in Whitehall and I would rather drive 30 min to the Wind Gap store. They have a much better selection and all their employees are so much nicer, especially, Scott he is AMAZING.

Thank you Brandon and Store Manager who were so patient and helpful!

Went in looking for a new mattress and bedroom furniture set, Faras and Brandon truly went above and beyond for me and got me exactly what I needed while being so patient in making sure my pregnant self truly enjoyed the bed I was purchasing and that everything would be delivered together and assembled for me. 10/10 customer service while not being too pushy or trying to sell something to me just to make a commission.

Excellent experience. Nicole and Scott so helpful getting me exactly what I wanted and at the price in my budget. Thank you, thank you! Definitely will be back again for my next furniture purchase!

Fourth time making a purchase and we haven’t had anything close to a bad experience. Thank You Scott and all the staff!!!!

Was a great shopping experience. Scott was great dealing with in selling us our new furniture. Highly recommended!

Very helpful, patient.

Brandon was very helpful and kind!!! Very happy with my furniture purchasing experience

Had a great experience at Ashley home store thanks to Nicolet. Thank you so much for all your help. So excited for our new sectional.

Fantastic! Delivery great! Nicole the sale person from Wind Gap was amazing! Friendly! And we received what we ask for. Thank you Ashley 😊

Nicolet was super helpful and knowledgeable. What a great experience.

My experience at Ashley was great.

Great experience this morning deciding which kids bedroom furniture fit in our space and budget. Nicole was so helpful and went above and beyond looking up the best pricing and combinations for us.

Great service today! Thank you Nicolette.

Nicolete was amazing very patient helping us to pick the right couch. I recommend everyone to come to see them. Amazing always...

Great experience!! Very friendly sales associate, Nicolet. She allowed us to take our time with no pressure to make a purchase.

Scott did a great job finding a sofa that we liked

Nicole from Ashley homestore was very nice

General manager, Faras, CSR Aderth, and especially the sales associate Nicole are phenomenal! A great team to work with! Will definitely come back to get some more furniture, the selection is beautiful and high quality, prices are reasonable,and the clearance area is 😍

Wonderful experience!! Nicole was amazing in helping us and making sure we got everything we needed as well as at an amazing price. Definitely recommend

Came here to purchase a bedroom set and Nicole was excellent! Very patient extremely helpful and friendly! Will definitely be back to have her help us again !!!

Nicolet was a big help with choosing our daybed, mattress, and fireplace insert! Love this store. Highly recommended.

Nicolet was great! My family had come in two weeks prior to our purchase. She was extremely friendly and accomodating, not to mention patient. I returned and still was unsure about what to get, but she helped guide me through the process. Excellent customer service!

Scott was very helpful and friendly.

Nicole was awesome and helped us with finding the perfect couch and kitchen table. The manager was very accommodating to our budget. I would suggest going to Ashley furniture by country junction

Scott got us the best deal on a new couch and table for our new home. Definitely recommend him! Very helpful.

Fantastic personality Very helpful Made it an awesome experience

George and Scott were a great help and a pleasure to work with!!

Nicolet was very helpful with ordering my new dining set!

Excellent service George was very patient and helpful on my living room set purchase.

Nicolet was very patient and assisted me with my apartment choices, thank you!

Awesome new chair with help from Scott (trainer) and Nicole (in training)!

Scott was absolutely professional and knowledgeable. The process was seemless. 1 week home delivery is superb!! Thank you!

Loved Victory and the entire staff. I'm glad i found what I want.

Had a great experience with nicolet!!

Scott was excellent

Scott and Victoria were the absolutely the best!

Nicolet was great! Went home w a nice bedroom set👍🏼🙂

Nicolet was so helpful! She found us the perfect bedroom set. Ask for her!!

Scott was absolutely first class

Exception costumer service!! Scott and Victoria went above and beyond. They were patient, informative and diligent. Thanks to them I was able to leave with all the furniture I wanted. I highly recommend this Ashley location. Wind Gap, PA

I found what I was looking for! Nicollet was very helpful!

George was very helpful

Scott was very helpful in my purchase.

Scott did a wonderful job.

Scott was a great help, he was attentive and on top of things He made the process quick and easy, and he was very informative!

I met a wonderful sales guy named George. He was extremely helpful. I purchased a recliner. I am very satisfied with my purchase.

Scott was very helpful.

Scott was very helpful and we ended up finding all 3 pieces of furniture we needed here.

Scott was great and very helpful

Scott was amazing with helping us make purchases for our new home. We highly recommend stopping in and talking to Scott. Thank you!

Good experience, thank you George!

Scott was an amazing salesman and extremely helpful.

Scott was very attentive to my and my husband's needs for our new living room sectional. He gave a great deal beyond what was advertised! I have bought furniture from the Ashley's in Wind Gap, PA multiple times and never had a bad experience I would 100% recommend to anyone for quality furniture for a good price.

Scott was a helpful salesman and Victoria at the front desk was also very pleasant!

Wow! Victoria and Scott worked with me on getting want I wanted. Price matched and did everything they possibly could for myself to walk away with my set! Will be back! Thanks so much! Definitely will refer to everyone!

Avoid this store

Scott was great Friendly & worked hard to make my sale

Ashley in Wind Gap ordered the wrong table and had it delivered 2 months after paying in full. Then said they couldn't order the correct table until the new one got back to Philadelphia. I was told to come into the store 5 days later to get a $200 refund. As the table I wanted was smaller and cheaper. When I went to the store the person who "knew" what was going on was sick. No one knew anything about a refund and the correct table still had not been ordered!! They proceeded to try to explain why the mistake happened instead of fixing the mistake in a timely manner. I asked for refund, the manager Heidi couldn't figure the cc machine and had me come back in another 4 days! At this point another employee, Tori, was able to figure out how to issue a refund. Heidi has no business being manager. She has ZERO customer service skills. Instead of de-escalating the situation or trying in anyway to right their wrong. Playing with people's time and money.

Scott was amazing

Our salesman Scott was professional' beyond helpful and a pleasure to deal with

I came today shopping for a sectional sofa and Scott was very helpful. Answered all my questions, didn't hover, gave me time to think and gave a nice discount. Will shop here again.

George was great! Highly recommend this store.

George was friendly, attentive and Knowledgeable! How a salesmen approaches a customer can make or break a sale. George did a nice job!

Nicolette was very helpful and patient.

Our experience started with Jackie, one of the managers. She was extremely accommodating for our first visit. We had to come back and Jackie set us up with George to continue our shopping process and order. He was so extremely patient with us and beyond accommodating. He even came in twice on his days off because it’s the timing that would work best for us. You don’t find this customer service anymore today!! We were back and forth so much making decisions, measuring, testing, changing our minds and he always brought value, talked pros and cons with us and ultimately was wonderfully patient and had our best interest at the forefront!! We furnished an entire home with his help and expertise! He’s so pleasant to work with as well! Jackie also stayed plugged in with us to ensure everything was running smoothly and even sent us several photos and measurements over the phone when we needed. We loved our experience!

Heidi was amazing! Helped me find what i was looking for, got me a great price & was as pleasant as can be!

Scott was a great. He was knowledgeable, and very friendly

Lovely, and very nice! Liberty was of great help to us finding my bed set

Lois was super nice

We stopped here with a friend who was looking for ideas for her living room. We were immediately accosted by Lois. We mentioned we were casually looking and if we needed anything we would ask. She mentioned she doesn’t like to hover, but she latched onto us like a fly. She was very pushy and they way she followed us it felt very uncomfortable. I mentioned in front of another associate who was more friendly that I would not spend my money in this store. Overall this was a very uncomfortable shopping experience and my friend even said she would not come here again. There are other Ashley stores that would not treat us like this and I would gladly spend my money in. We encountered two other associates in this store who were present and friendly, and left us to browse with no pressure. It’s not fair to judge this store on one associate, but honestly why would I return and potentially have to go through this again?? My dollars work at plenty of other stores. I will not return to this location any time soon, and if I do I will avoid Lois at all costs.

Came here searching for a couch after having a poor experience at Bob's Furniture in Whitehall.. THIS PLACE IS GREAT! It is so clean, the furniture is lovely and they have balloons indicating which furniture is in stock due to the supply chain. Incredible customer service. Scott was a fantastic help in picking our furniture. He was quick and right to the point. We told him what we wanted & he showed us exactly what we were looking for. Tori was at the desk and greeted us when we walked in. She was so very polite and friendly. Great experience here.

I will NEVER buy from these con-artist's again. When I purchased a lift chair I was told if I wanted to return the chair there would be a 20% fee. This is a lie. Customer service which is also useless told me this not true and they do not accept anything back once it is delivered to your home. I also had issue with the chair within 5 days of having it. It took over 90 days for someone to contact me back about it. Ashley uses a 3rd party company. Now I am stuck with a chair my father cannot use and have to pay Ashley 1500 total for this piece of junk. Do not believe anything the sales team tells you. They are scammers and complete liars. Next time I will deal with Bob's. This company is horrible. If I could give no stars I would. Make sure you read all of their awful reviews on Yelp too. Definitely not star service. Their products are over priced trash.

Went in looking for a specific kind of shelfing unit, the nice lady helped us find exactly what I was looking for along with some others. She was on her 2nd week there and knew the store inside out. Once we found what we wanted we had to run out but told her we would be back in an hr or so, when we got back she had everything read for us. We had an amazing experience at the windgap store thanks to her.

Good selection of moderately price furniture.

Linda was very helpful, offered input when asked but was not pushy. Pleasure to work with!

Good luck trying to get anything done with that protection plan they push. They make it sound so simple and easy when you are buying but the reality is anything but that. I have a claim I submitted a month ago and am still waiting for my replacement. The protection plan company approved the replacement. They submitted the information to Ashley Wind Gap and 8 days ago. I haven't even received a call about my replacement. When I call no one every picks up. Finally got a person today and she said that she couldn't find my claim. I called the protection plan company and they tell me they submitted it on May 12th but will do it again. I'm just getting the run around here. I try calling Ashley Wind Gap again and of course no one is picking up.

Friendly service and fair pricing.

I don't recommend anyone shopping in this store. I have called this store trying to speak to someone about an issue and twice I was told someone would call and twice no one did. I wish I could give it no stars. I think its disgusting you pay good money and no one wants to help you. POOR BUSINESS PRACTICES

I went to Ashley to shop for a sofa bed I found at the Ashley website and I was disappointed with their customer service. The sales rep did not seem interested in helping me and they were quoting me a higher price than what I found online. They did provide a price match but did not want to apply a coupon code I had nor waive the delivery fee. I ended up getting the sofa online and saving a few hundred dollars with a coupon and waived delivery fee. Before I bought the sofa bed online, I did stop by Raymour and Flannigan and what a difference in customer service. The rep was a lot more attentive and helpful but they did not have what I was looking for. I think I'll just keep buying my furniture online.

I don't even know where to begin so I'll sum it up. Way too much money for poorly made furniture. Sat on dining room chair maybe 3 times and the cushion is non existent can feel the wood and I weigh 150. Bar stool legs coming apart due to cheap screws breaking. Stuff looks good but as the years go on I can see this not lasting. Cost us over $4000. Been trying to get 2 closers that were not on my door to my $900 tv cabinet for over 3 months! I feel bad for the sales people. Do yourself a favor, go shop somewhere else!

Scott was extremely helpful and knowledgeable. He made the whole purchase simple. Ashley has such a wide selection of furniture and no matter how many times over the years I try shopping at other stores, I always wind up back at Ashley 🙂

Overall great place. No pressure with anything, didn’t bagger me in picking something out. Was even able to beat the internet prices. Definitely will be going back to buy more stuff!!

The staff was super helpful and instrumental in helping us find the right furniture. Definitely coming back for the warm hospitality.

If I could give this location zero stars I would. Our bedroom furniture was supposed to be delivered 2 weeks ago. They confirmed the day before our furniture would be delivered on the day given. The next day that our furniture was supposed to be delivered they called and said they were having truck issues and had to reschedule. 2 weeks later, same issue saying they were having “truck issues”but Ashley’s called this time and said they spoke to the manager that our bedroom furniture would be delivered and they would arrive later than the time given earlier that morning. confirmed. When they arrived, all the pieces were in boxes and they were putting our bedroom furniture together in my house for over 2 hours with my fiancé’s help WITHOUT MASKS!!! Not only are they putting our health at risk this is unacceptable and bad business! After they finished putting together our bedroom furniture their was damage to the furniture and was not put together properly. We called Ashley’s to complain about the damage to our furniture and they never called us back! We will NEVER buy anything from Ashley’s again!!

Love this store. Policies are great and so inexpensive they are doable.

Our store associate, Scott, was very helpful and kind in helping us to discover which pieces of furniture would specifically meet our household needs! It was because of the excellent service and great value that we made the purchases we did! Thank you Scott and Ashley for a wonderful furniture suite and experience!

BONKERS FOR DONKERS! Linda Donkers was our sales associate. She was very professional and was happy for our purchase. Everyone was very knowledgeable and eager to help! Would shop again!

Big selection, I quickly found a loveseat I liked. Affordable furniture

Very unprofessional, Kay the manager simply wants to provide a new cushion and legs for a inadequately constructed piece to my set! Customer service is very poor if you have even minor issues. It has taken 5 calls to basically get a cushion and new legs for a poorly constructed piece that is 2 1/2" out of level. Nothing but a run around for furniture I paid for 100% prior to delivery. Very disappointing to pay 3k plus to have basically no customer service and now stuck with a piece of junk. This store is not out to help there clients but to use them as a number and once paid give them the run around! Buyer beware!!!!

Michael Round was my sales associate, and I was extremely pleased with his attitude, respect and knowledge. I felt very comfortable with his assistance in purchasing a sectional. I would definitely visit again and, hopefully, he would be available to assist me.

Too high priced!!!

Not very happy took over 5 months to get our furniture delivered and we were understanding with everything that is going on but now over a month dealing with there customer service has been a nightmare. We have an issue with all 3 pieces of furniture and now we have to wait for another 3 weeks until someone comes and looks at it and that’s not even Ashley it’s another company coming to look at it. So how long will this process take?

Well I thought I would write a review… Here I go just thank god I didn’t buy furniture from Ashley because what I have read and from my own experience of my brother who lost his wife recently and has a handicap daughter who is waiting for her new furniture for way longer than I would have waited ..He is getting the run around about the delivery always same excuse the funny thing is there is no excuse just make you wait and than get a call last minute they are not going to deliver.. So here is a thought of the day they don’t have the furniture or their delivery people don’t want to work… I would tell everyone to check other furniture stores to purchase their furniture that’s what I am doing and explain how Ashley furniture operates and make sure they are not the same… Finally the manager of this store should lose their job not addressing problems and backing their customers…

It’s now 10:05pm. My furniture was supposed to be here between 3-7pm. Still no show, no call, and we can’t call the store because they’re closed. Store was called at 830 pm and they assured us they were still coming. Not happy at all.

Very nice store for furniture needs. Our salesman George was great. He knew all about furniture and he was very helpful .

A big selection of furniture the salespeople a very nice

I never received my furniture and called the store and the lady was very nasty she said that we have to wait on a coffee table but my couches have been in for a while sitting at a warehouse in Philadelphia. She claims they have no phone number they can get in touch with them they do everything by email only . I asked to speak to a manager she says she’s to busy to take to me. It has been more then 12 weeks . I will never deal with this company again .

Very expensive not what I expect

My husband posted the below. This was before the worst really set in. Chairs in the order were damaged, and the delivery guys caused such a scene when they found out we lived on the third floor, we almost didn't get any order. Actually told us we needed to help move it?! Today I went to see Kay, the "Manager" that can't do anything, and her finance lady (the mean lady). We were contacted by a Jennifer and assured removing these chairs from the order was not a problem....except, we went to see Kay today and were told since we didn't want to reorder the damaged chairs, we now weren't eligible for free delivery. So after crediting the chairs, they added a $100 delivery fee to our account?!?! We waited 15 weeks to be delivered damaged product. And then you charge me because I don't want to wait again for another set because your delivery team damaged them? Worst place EVER. Another gentleman walked out screaming before me. Hoping corporate office can assist, and maybe review current Manager and Finance Team at this location. It is difficult to stay composed hearing their lies through the process I will update on my experience with corporate . We ordered a power recliner sofa and two chairs over 12 weeks ago. They still have no idea when they will be in. The "Manager " of the Wind Gap store who refused to give her name wouldn't even give us a discount. Had to call a customer service line to get any help. They ask why the "Manager " wouldn't issue a discount??? They said they will send us a discount in our email. We'll see if that or our furniture ever arrive. I would never buy anything from them again! Terrible customer service from the Wind Gap store!!!

We ordered a power recliner sofa and two chairs over 12 weeks ago. They still have no idea when they will be in. The "Manager " of the Wind Gap store who refused to give her name wouldn't even give us a discount. Had to call a customer service line to get any help. They ask why the "Manager " wouldn't issue a discount??? They said they will send us a discount in our email. We'll see if that or our furniture ever arrive. I would never buy anything from them again! Terrible customer service from the Wind Gap store!!!

(Translated by Google) I loved this place, my daughter and I spent a long time, we loved the decorations in each space within the store, the furniture? One more beautiful than the other ... (Original) Adore este lugar, mi hija y yo pasamos un tiempo large, nos encanto las decorations en cada espacio dentro de la tienda, los muebles ? Uno mas hermoso que el otro....

Our entire house is Ashley! Its great quality but I only shop when they have the sales.

We had trouble finding a bedroom set for our child and never tried Ashley before. But the manager was very friendly and helped us find a set within our budget.

Terrible experience here. Fortunately for them, the bald manager with the tattoos saved the sale. The people at the front desk made an offensive joke about my last name, and when I made it clear that it was rude, they just laughed it off. My order was screwed up 3 different times, causing me to have to make several trips back to the store to rectify the order. I’ll never shop here again, and recommend nobody does. Go somewhere else, it’ll be worth the extra time.

About a week ago, they had a Beat the Clock Sale. I was looking for the Pinnadel Bar Stools. Online, they are $170 each regular and $150 each sale price. On the day of this Beat the Clock sale, they increased the price to $520 each in the store in Wind Gap! Yes, you read that right $520 EACH! When I went, I expected the stools to be $200 each as they would give the 60% Beat the Clock sale off the original price. I was not expecting that off the sale price. Today, I called and spoke with Patty. Those same bar stools are $208 each. If you do the calculation, 60% off of $520 is $208. So, this Best the Clock sale was nothing but a lie. There was no real sale. I feel sorry for anyone who fell for it. When we were there for the sale, the saleswoman actually told me they don't match online pricing for their own store, which is fine, and the price is so much higher because if I order them in store they are put together. If I order online I have to put them together myself. I would love a job there assembling furniture. When I responded that was ridiculous, she told me there were cheaper stools in the back of the store if these were too expensive for me. PLEASE BE VERY CAREFUL WHEN SHOPPING HERE!!! DO YOUR RESEARCH!!!

Always great deals. Quality & styles for everyone. Salespeople are friendly and give you room to shop without hovering

salesman, george knows his stuff, unfortunately the company he works for does not. ordered a sofa on 11/28, was told 2 to 12 weeks delivery, was willing to wait. called 4 days prior to 12th week to check status & the store told me they couldn't tell me when it would be delivered, since their system was "updating." called the corporate office and they said the item wouldn't be ready for an additional 9 weeks and that the person i spoke to at the store could have given me that information. i will be requesting a refund and telling everyone to stay away from this place.

Only wanted to buy lamp ,waited half hour to pay for it,I got disappointed and left without it.

No one offered us any help.

So I was extremely concerned about the horrible reviews on Google when I entered the Wind Gap location. The manager Kay explained everything to me. Due to the pandemic, many things are delayed including furniture delivery. I have friends in other states that have waited quite a while for their furniture. I was informed delivery is between 2 and 12 weeks. My husband and I are willing to wait because we went to multiple furniture stores but loved the quality that Ashley provided. Our sales associate Brianna was AMAZING!!! I showed her items I wanted and even accent pieces I wanted to use and she was able to show me exactly what I desired. They had an amazing veterans day sale. Overall I was extremely pleased with Kay and Brianna. They made my shopping experience AMAZING....now lets pray delivery happens before 2021 lol!

So expensive! Beyond redic

Nothing I was looking for. Prices A LOT more than online.

Great customer service

The furniture is way over priced and their inventory is very limited! Try Raymour & Flanigan in Stroudsburg.

So much to choose from! A very nice looking store. Service was excellent also.

George was very helpful. Pleasant experience I will definitely return

Not what it once was. we have several pieces and suits from them, and was looking to add... No help was offered, and ignored when asked. prices are very high compared to just a year before. We have moved on to other furniture stores.

Great staff helpful funny and easy to work with. Just became Ashley Furniture family members

Nice selection and good service

Was ok had alot of things

Over priced

So far I’m disappointed with the wind gap location.I purchased furniture on March 11 and I still haven’t heard anything about my delivery date. I understand that the store may be closed, however the professional thing to do would’ve been to send an email or call to your customers in regards to their purchase. I have called the number on the invoice and it says that the number is not in service. I contacted the store in Wilkes-Barre and spoke to a representative who informed me that these two locations have separate owners and are not related. I feel like the calls should be monitored at this location as well.

Shout out to Jamie, for his patience in helping me to pick the rite furniture for my living room... Thank you ! JoAnn

Do yourself a favor... look online.. they offer same furniture for much less on their website. For example they have a living room table in their store with a list price of $900 and they offered it to me at 50% discount bringing it down to $450. I thought I got a great deal until I got home and found it online for $189 with free shipping. They told me they will not price match their stuff with their online store because of store overhead. The stuff in the store is way overpriced. Always look online first. Don’t make a very costly mistake like I did.

Jamie and kristan was wonderful to work with! Very helpful and professional! Thank you for all your help!

The service I got from the sales manager Kay was fantastic! She bent over backwards to get us the best price. Definitely will come back to her again. George really pointed us in the right direction too.

Evelyn and Patti and Kay helped with our new Dining Room Set. We definitely had fun there

Ashley furniture has a lot to choose from their sales representatives are very helpful and the sales manager was very Helpful and polite.

Very nice store and large selection. The staff was very helpful. But the prices were rather high and confusing. Definitely overpriced to get you into a loan agreement. We were looking to spend under 2k but that wasn't enough to get something we liked.

NEVER will i purchase anything from Ashley furniture let alone the one in Wind Gap PA. The people who delivered this couch were in-considerably rude and disrespectful upon delivery. They insisted on bringing the couch inside my house when i never asked for in home delivery. I specifically said curbside. I asked in the store if they can put the couch inside the Uhaul upon delivery. "Sure no problem not a big deal". They rudely tell me upon arrival that it has to go inside and if they dont they are leaving with my couch! I have never felt more wrongly informed as a customer over something that is so easily maintainable. Your company lacks self respect and self regard to its customers, Miss informs information to its customers upon purchase and careless demeanor from employee to customer relation. Dont buy anything from this place. Its more of a hassle. Mind you im not one to ever complain over things but this had to be said for future customers.

Busy place but was able to buy our sofa

The furniture is beautiful. I love the bedroom suit. It looks great in the room. The men that brought the furniture were friendly and put it together quickly and with no mess left behind. Thank you!

Very knowledgeable sales person. Huge showroom. Still waiting for delivery. Can’t comment about that yet.

Purchased a new bes for our camper here staff was very nice and extreamly helpful will go back

Rachel was amazing! We both loved the same Realyn bedroom set! It was so fun to work with her! Karen made checkout fast, easy and painless!

Don't buy anything at Ashley's. Purchased a bed, mattress and box spring and paid for delivery. A week later Ashley had the same ad which advertised free delivery. Called the store and was told the fine print said there is a minimum purchase. Asked the manager what the minimum was and was told it is $1700.00. Nowhere in the ad is a price quoted. Was told there is free disposal of old mattress and box spring included in the delivery price and the delivery people refused to take the items along because of a small stain. Called Ashley to complain and finally articles were taken. Got much attitude from the rude delivery people. Very poor buying experience from the store and with the delivery men.

This was my first visit to Ashley home store,I found the perfect sofa and love seat it’s exactly what I was looking for,I looked in several places even online,and couldn’t find anything.our sales person was Patti,she went the extra mile to help us it was real busy,She was extra helpful,I would definitely recommend this store.And will be shopping there again!

Worst experience ever! Furniture is cheap, customer service is great when buying and horrible once your waiting for it to arrive!

I went to Ashley's in Wind Gap on Saturday and had the best experience. Never thought buying furniture could be so fulfilling. I want to thank Tawonda for her excellent customer service. She was very thorough, conscientious about what I was looking for. Gave excellent suggestions. Tawonda was the epitome of patience. I want to that Kay for her expertise and customer service. I would recommend family and friends to visit this location. The entire staff was very friendly and nice. Thank you all for such a wonderful experience.

Linda and Pattie got me the deal I wanted! Everyone was very pleasant, professional and accommodating. We will definitely shop here again!

Total scam, wife went there bought a couch after being harassed to do so. They say no interest for 12 months, but then the 13th month they tacked on $500 when the couch was almost paid off. Such a shady place, then on top of that the couch is falling apart. I’m in construction so every house we build I tell every client to make sure they don’t buy here.

My experience with the Wind Gap Ashely Furniture store, was a great experience even with a slight hiccup! Our sales rep Jamie was pleasant and patient as we decided on the right sofa for our family room. Kristen at the front desk was super kind and informative, pulling together our sales paperwork and the Sales Manager, Kay knows how to keeps a customer happy and satisfied! While we purchased the sofa in store we later found it for cheaper online. However, with a quick call the prices was adjusted to match. Will surely purchase again form this store, customer service is stellar!

Positive- Sales associate in the store was very nice and helpful. Store had a nice variety. Negatives - I called ahead about a couch I saw online. Over the phone I was quoted the online price Plus the in store 50% off discount sale. I was told the in store price for this specific couch would be ~$450. When I went in store, they said I was given bad information and best price they would give me was ~$900. All the prices are marked triple the online prices, then marked down and still negotiable. I felt like I was shopping for a used car. Not the experience I was looking forward to. Very disappointed. Will make my purchase elsewhere.

I always have fun shopping at my local Ashley Furniture the sales associates and customer service ladies love the style I select. This trip I was helped by Patti, Kay, Karen and Evelyn.

If you like being followed and asked if you need help 4x over, by all means go on in. They do not take “I don’t need help.” as an answer. George is very nice, Hope on the other hand needs lessons on etiquette when someone tells you they do NOT want help. Even after explaining I only order online. It’s completely rude when you don’t listen to a customer. To top it off to over talk someone even when they’ve told you no they don’t want help multiple times. Then to point out there’s no discount on clearance when not even asked. RUDE!!! There’s no reason to shop in store when online pricing bets them every time.

Make sure you check online prices first. Everything on the Ashley’s website is much cheaper than the “discounted” prices they have in the store. I found the same couch they had in the store for 1000 bucks cheaper on Coleman’s website. They also charge a 30% cancellation fee if the couch doesn’t fit into your house.

There are ZERO stars given for the experience! Our experience was absolutely horrible! We waited 11 weeks for a 2-6 week delivery. There was not any communication with Ashley on anything. I had to make calls to ask where our table was. When our table did come, it was the wrong size and we refused the order. I called the manager and she laughed about it and was not really apologetic at all. We cancelled the order and went to Big Lots to get the same thing for $290 less than what Ashley was charging. WORST customer service experience ever!!!!!! There is more I can say but I will keep it classy!

Thus store was very nice and very large. The furniture on display was well kept. The representative was friendly and helpful with information. Only down side was the prices were a bit steep for some of the furniture tht had outdated look. Would still recommend to others.

Scott and coworkers were knowledgeable and very friendly. Plenty of options with great service.

Was very helpful

Good prices on quality furniture

Nice furniture store but didn't have what I was looking for

It was a wonderful experience. The sales person (unfortunately I can’t remember her name) was very helpful and friendly she went out of her way to assist in any way that she could. Thanks to her I was able to purchase a gift for my granddaughters wedding Thanks Ashley I would recommend you to anyone that is undecided as to where to find saa good te

Been waiting 11 weeks for our furniture. They said 2-6 weeks. Well Today was delivery day between 3-6 and nothing yet. Called Ashley’s and they have no way to get in contact with the delivery guys! Mind you I’m now 9 months pregnant with no furniture but a floor to sit on 😡

The staff at Ashley's were friendly and gave us ample time to make our choice. The price of the item we chose was reasonable and fair. We will definitely go back for any other furniture needs.

Went to Ashley my hubby I came in with great expectations and our Salesman George exceeded the all. He was very patient and insightful! We left with the best wall unit on the floor 😊

The only reason for the 3 stars is because the sales reps are deserving of it. George is a great guy and helped us out to purchase a dining room table to have in time for Thanksgiving. I went back tonight to purchase the matching buffet but wanted some credit due to the fact that the online prices of our dining set and Entertainment center were cheaper. That’s when I was informed the online store is a separate store and they don’t honor those prices. Absolutely ridiculous!!

Great that they advertise 50% off but they clearly marked their prices up double. Every item had a new typed up sales tag... $3,000 for a couch and loveseat is not the normal price...smh... so dishonest.

It was nice to walk around and not be followed. Didn't buy anything the last time we were there for that reason. Evelyn was very nice, gave us all the time we wanted to discuss our purchase, and answered all our questions. Will definitely go back to deal with Evelyn the next time we want something.

No one helped me

Shopped at Ashley Furniture Saturday, November 9th and met and received excellent service from Karen, Laura, and Patti. Shopping for Master Bedroom Suite, Mattress, and Rug for our first time in our newly purchased home in Pocono Summit, PA. The Ashley representatives helped us to find furniture items, secure prices for Veterans Day sales event, and finialize financial credit and payments to complete our purchase. The Ashley representatives did an excellent job from beginning to end. Looking forward to shopping at Ashley Furniture at the Wind Gap, PA location again in the near future. Thank You again from Sally, Jade, and Steve.

The only reason I am giving three stars is because the sales lady that helped us was very nice. However the store has everything marked up over twice as much as the online price, and then says “everything is UP TO 50% off”. When we asked if they could match the online price we were told it’s privately owned and they can make their own prices. They would not match the online price of the table we wanted. And they also could give no real estimate in delivery. Needless to say we ordered online and had a delivery date within a day. We were able to purchase a table and chairs for the price of only the table at the store.

I can’t comment on the quality of the furniture because i have not received it yet! I URGE you not to have your furniture delivered by the company Ashley uses. We were supposed to get our furniture between 3 and 7:00, the driver came at 1:30 and left because no one was home. After many calls they said they were on their way. We still did not receive the furniture and it’s the next day! Now no one is answering the phone!

Never seen a company run so terrible bad. They use a 3rd party company to deliver furniture... so they pass the buck on whose at fault. Had 2 deliveries so far on the same furniture and both time furniture was broken. No manager will call you back and good luck trying to get your furniture. I wouldn't refer this place to anyone I know after dealing with all these headaches.

Great service however my furniture is on back order and instead of 2-6 weeks I am looking at well over 2 months. Totally unacceptable and next time will purchase elsewhere, they blew it with this...

It’s been two weeks and still awaiting the call regarding my couch. I was under the impression the call would come a few days after purchase and then the delivery COULD take up to 6 weeks. I just moved in and have been using an air mattress as a couch. I should have went to raymours which apparently has 3 day delivery! My card was already charged and I took out a credit line. I realized after the fact the couch was cheaper online to buy! I would think you would get a better deal going in person but guess not. I will be canceling soon if something doesn’t start moving!!

This store is very nice and friendly staff.thanx a lot Mr george.very decent person.

I bought my bedroom set here. I feel like a queen. Best bedroom set I ever had. I also purchased my living room and dining room set. Love the deals and service.

Entire experience was good, found out all Ashley’s are independently owned, but this store matched the online pricing and deliver costs. Which I was extremely happy about, otherwise I would have ordered online. But we bought from the Wind Gap store in Pa. The store is huge, a lot bigger than anticipated. Associates were extremely helpful willing to go out of there way to to find particular floor models. Overall a decent experience, the one thing I’m unhappy about is there already charged my credit card and I haven’t received the furniture yet???? It takes 2-6 weeks before delivery. Normally you don’t get charged until you receive the merchandise, that’s how it is, ever other store. So what makes Ashleys any different? So I didn’t pay the bill. When I receive the furniture, and I’m satisfied with the furniture and the delivery then I will pay the bill, not before.

This store is HUGE. I was able to check out in person the sofa I had found on Ashley's website and they pricematched the rate that was online as well. Linda, who assisted me with the purchase, was very kind and not aggressive. I will definitely be back if I need another piece of furniture in the future. Delivery is scheduled for next week so I hope their delivery workers are as easy to deal with as the employees at the store!

Rachel was very helpful and pleasant. Would highly recommend having her help you out.

I love your store. I'm in a wheelchair and there was plenty of room. I purchased a dining room set. Thank you.

Hope & Brent were life savers....I definitely gave them a run for their money. They took the time & patients to make sure I got the style I wanted, in the colors I wanted & that it was available as soon as possible since my fiancé & I were on a time crunch. A big thanks to them for taking over an hour to make sure I got exactly what I wanted!

Excellent Customer service!!!! I been purchasing at that store for years and is always meet the expectations!!!!!

Always a great place for furniture and the prices are extremely doable

Bought quite a bit of furniture from them. Beautiful furniture well built, you can't beat the pricing. They will work with you where they can. Customer service is awesome. I have never had a problem and always a very good experience.

The store itself was fine but I had to leave because I couldn't tolerate the 2 saleswomen perfume.I have Asthma. In my opinion if your working with the public you should avoid Fragrances because you are deal with several types of people . Alot of child and adults suffer from asthma, allergies and other breathing disorders.

This place is way overpriced. They double their already high prices and then offer 50% off the entire store like people are stupid

We had a very smooth interaction. Our sales rep Rachel was very personable, and also wasn't too pushy on anything. She made our transaction very comfortable.

I walked in my sales guy was George. He was friendly and helpful, when I was done walking around he was busy. The sale manager ( didn't introduce himslf) told me George didn't add furniture up right the price went up and I walked out...

Have purchased multiple items from Ashley in Wind Gap, PA and have never had any issues....until this time. Purchased mattress AND cover....paid for delivery...waited 6 1/2 weeks (was told 2-6 wks). Finally called and was told "it never populated in the system to call us” and we have to pick up the mattress cover...why didn't they give us the mattress cover when we made the purchase???? "It was an oversight” plus it will be another full week for delivery. Taking business elsewhere.

Love Ashley Furniture! Reasonably priced, plus additional event discounts, anyone can afford furniture for any room. They provide all kinds of styles of furniture which I like, unlike some other furniture stores that have only dark wood finish.

This weekend I stopped in for the Memorial Day "SALE" I go here quite often looking for items so I know the prices. They DRASTICALLY raised their prices well over 50% and then announced that every item is 50% off. It is such a disgusting practice and even the sales person acknowledged that everything was recently changed. Even with the "50%" off, it's cheaper to go elsewhere. I will never return to this awful store. The ceiling tiles are full of mold and falling apart, the bathrooms are disgusting, the people are rude, and their business practices are horrible. I ended up getting a full living room set from LA-Z-BOY and I would go back any day and do it again before going here and getting robbed. I sincerely hope the store closes so that something worth while can go in its place.

Nice salesperson that greeted us quickly and was attentive. Just don't appreciate Ashley's business practice. I was looking at a recliner that's on clearance and was told "We don't deliver this and there's no warranty on this piece". I wasn't asking them to do me any favors as I'm PURCHASING an item. I have money to spend but hey that's their practice. No worries, onward!

They have the nicest furniture

I called ahead of time to ask a lot of questions because I absolutely hate shopping. Especially with my wife. (It takes her 45 minutes to figure out what kind of slice of pizza she wants.) I spent about an hour on the phone with my sales associate, Rachel Gibbs, who patiently and happily looked up endless amounts of beds for me in multiple configurations. Probably over a hundred in total. As if that wasn’t going above and beyond in itself she stayed and waited for me after her shift has ended! (which Led to her son having to go with the babysitter which cost her money out of her pocket) Not knowing If I was even going to make a purchase due to my extremely tight parameters of what I wanted she happily stayed there and assisted me for another 90 minutes. Finally we. Found a bed frame that worked for us that was locally in stock and we wouldn’t have to wait weeks for and we paid and left. I have never in my life met a sales associate who was so dedicated to her job and putting the consumer first. She was not pushy. She never gruffed when I wanted to do another lap around the store. I didn’t feel rushed at all. It was a rather pleasant experience. I will be returning there when I need more furniture to compliment my new bed. And I will request her every single time. And if for some reason she moves onto another store. I’ll just shop there instead.

Over priced

Very shady pricing scheme's going on at this store. Items heavily marked up over the online advertised price. One chair I was looking at was tagged for over $2,000.. the same exact chair on the Ashley Furniture website is $649. When you ask about the pricing the sales reps say that "the owner is responsible for setting his own pricing in store and doesn't have to follow the same pricing structures listed online. Also, the tagged price is actually on sale for 50% off, so it's really only $1000..". $1000 in store... $649 on the website... Both with delivery available.. both with the same average wait time for delivery.. why would I ever buy in store??

We had Evelyn help us in picking a dining room set She was very friendly and she makes us feel right at home. We will be going back to get more items for our home I will take away 1 star because of the way Manager acted I think he benefit from customer service training being that nowadays every item can be ordered on Amazon No one needs to go to a furniture Store.

Great experience buying from Ashley store. Very nice workers, Especially Courtney was very helpful and patient with us, We spend a lot of nice time there and got great deals. The leather sectional sofa and love seat We purchased are wonderful made, high quality soft leather . I love it! I highly recommend Ashley stores. Thank You Courtney!

New owners, very helpful and friendly went out of there way to show me items i was interested in no pressure, if someone didn't know they ask someone else , I had 5 people all looking for my question and to please me. I will go back there again.

A lot of pieces to those from.

Great experience ordering. The Furniture staff gave us our space to browse without feeling Bum barded. We had our living room set delivered on 4/1/19 to our home and the delivery men were also great! I have had horrible furniture delivery experiences in the past so it was a relief how smoothly this went and how careful the two men were , making sure all was good before they left .

We didn't buy anything, but they allow you to browse without the sales people being down your throat and watching you every second like hawks coming in for the kill. It was enjoyable to see what they had.

Salespeople were seemingly nonexistent. Layout of the store was disjointed and unorganized.

Love this store. Stuff is great

Nice furniture great help with customer service

Great store! I love how it is set up! So much to see! Prices are reasonable.

Old country junction off 33 in windgap past the bowling alley. Entrance is a little weird and hidden but inside is huge with alot of furniture and displays. Just the walk around can give you alot of ideas. Staff friendly...not pushy. Half decent pizza next door.

Large amount of good looking furniture, but not a lick of country junction .

Average in all respects.

UPDATE 11/2021: Had a wonderful experience. Michael was helpful and made it a point to continue to help us even when we switched up what we wanted to order. Prices were great during Black Friday. The ladies at the counter were also helpful and super nice. Has a ton of options for various budgets. However, they will price match off of thier own website but not against other websites. We ended up spending almost $200 less and had the couch delivered go our living room for free online. In other words, just make sure you're getting the best price.

Once again Country Junction did a great job from start to finish. I have been purchasing furniture from them for the last 10 years personally and professionally. Rich the manager at Wind Gap always works with you to ensure satisfaction. Once again Rich and his crew did a great job. The delivery men went over all of the furniture to ensure not damages. They noticed a damaged chair and before I had to ask them they had a new one ordered already. Great job.

Great selection horrible customer service. Wouldn’t work with me at all on the price even though the salesperson said that she would. Took about 35 minutes for them to actually take payment. (I mean it’s swiping a card how long can it possibly take?) they told me it was a strict AS IS- NO RETURNS WHATSOEVER. Which is kind of BS but that part I get. However the lady who rung me up was just a stick up jerk who acted like she couldn’t be bothered to sell a couch. Wouldn’t come back here again.

Great service. The inside is huge! There was a lot more there to look at than I expected.

Great customer service, great setup. Parking lot is not so hot, but that's not the store's fault. A bit chilly in the store. Got amazing deal on a discontinued loveseat. I mean amazing. And we love it. Will definitely be back for more!

Great staff, great prices

Super helpful staff. Especially Irene. Great deals and large selection.

❤️ cannot say enough good things about this store great customer service and selection. Great prices! Quick set up and delivery.

Good selection, great prices, so-so quality.

We were pleased with our experience. I will be shopping again soon. We just got a great deal . The staff were not pushy, and Rachel was very helpful and it was a pleasure buying from her. great job lady's! .

Irene gave us great service and the best prices possible. Delivery guys were friendly and took care in the assembly and placement. We will definitely be back for all of our household furniture needs.

Working with Ashley homestore was a great experience.. the only thing was we were told that our table was back ordered and had a set date to get it...2 days before our delivery they said it was back ordered still and we had to wait another 2 weeks. We knew before it was back ordered but waiting but waiting 2 additional weeks we didnt like that...we got it today.. The guys who delivered where very knowledgeable and nice... I would have put it at 5 if we didn't get a call 2 days prior to wait another 2 weeks. We will use them again!

Very nice

Excellent service! Helpful, friendly staff. Delivery staff takes their time to set up to our directions and explain everything we need to know. Highly recommended! This is our third major purchase in a year.

Not very good at customer service there’s so many people working and they took so long to get prices adjusted to what the sales Manager promised me, and than at the end of everything the truck they promised me had a flat, we got hit with a storm but I called yesterday and spoke with someone and they never got back to me about coming in Tuesday for my things and now they said it would be Saturday I’m so upset I ended up canceling my order I can go to an other place and Get better service. If your going to ashley thAn also be ready to spend about 4 hours like I did all for nothing!

Awesome!

Awesome store! wide selection, clean store friendly staff! I am so glad our sales lady Karen K. was so kind and patient with us! even the guys loading it we're kind and helpful! Thank you all that helped us!

Our experience from start to finish was excellent. We purchased a beautiful dining Table with the help of our sales associate. The price was excellent for the high quality of the table. The delivery personnel were very careful and professional. I would definitely recommend it to friends and families

Great selection and prices! The sales woman that helped us, I believe her name is Linda, was wonderful. Not pushy in the least and provided excellent style advice. We opted to pick up the furniture and they even helped to load it in the truck for us. Highly recommend. Will bo going back when it's time to do another room. :)

I had a. great sales experience. Irene is a delight and was very helpful planning my Living room and basement area. The delivery service was excellent. I knew exactly when my shipment was coming! This was in a great experience using Ashley for the first time and I would recommend my friends and family to go there to purchase furniture. I am so pleased on how my rooms look.

I had a great shopping experience at this location. Irene was patient, polite and extremely helpful.

Good Prices

Love everything!

The crushed leather couch made me all goose bumpy....mmmmmmmmm

Nice sofa .

Bought a sectional couch, within a year the seams on the cushions are coming apart. We bought the protection plan which Ashley furniture told us covers everything except animal damage. We called the warranty company and they said it does not cover split seams or normal wear and tear. Completely misled by the sales person, Irene, at the store who sold us the plan. Ironically the fine print papers they gave us "after" we purchased everything notes that seams and wear and tear are not included. DO NOT BUY the protection plan or shop there for that matter given the dishonest salesmanship.

Reasonably priced furniture in a wide range of styles. Furniture quality appears better than the price would have you believe, ours lasted quite a while. Nice salespeople and fast delivery.

I thought the people in customer service and sales were great and super helpful! But the delivery guys, 2 young guys, were cranky and complaining about the way my house was built from the second they walked in.

Great customer service. Very happy with our purchase.

Lots of nice looking furniture but it's cheaply made and very overpriced