Ashley Store | York, PA 17404

We just spent over an hour being hustled by their sales associate Grant. Everything that he wrote down for what we wanted was not what we told him he wanted. He also decided to add on the box spring for a king bed even though we were buying the adjustable bed frame. Then added a California king mattress protector. When their finance person, Christian, was doing our numbers, he left out discounts, added on items, failed to mention promotions. It took at least 8 attempts to get our quote correct, only because we had to find their errors. Once we finally got it right, he acknowledged that they tried to pull some fast ones and that he was a car salesman. Not a good first impression on someone spending $3000 on a bed. Absolutely unprofessional and only looking to make a dishonest sale.

I have to leave one star to leave a review, but Ashley furniture don't even deserve a half of a star. After purchasing what we thought was a quality recliner and the warranty they sell, we found out neither was worth what we paid! Less than a year the one side back support (made if particle board) shattered and the chair was falling apart. So i called the warranty they sold us, only to be told that it is not covered because it should be covered by the manufacturer. So we went back to the store and the manager set us up with a furniture repair man to come look at it to see if it was fixable... Come to find out they request a third party to do this. So after waiting over 3 weeks they call me to set up a time only to cancel because they didn't service the area we lived. I had to call them to find this out and ask them to find somewhere that could help us. Finally got a appointment set for over a month out. Then they cancelled twice and finally showed up on a Sunday! They guy wanted to glue it back together!! We told him that would not work and we wanted the back of the chair replaced! Long story short, after waiting another month and I had to call numerous times, they (regency / Ashley) finally call to say they are not replacing it and if we want it 'fixed' we have to pay for it! Poor quality chair and even worse customer service! Never will shop there again!

Purchased a couch in August. February the bottom of it ripped out. Everyone I talk to is rude and wants to get an attitude when asking if they stand behind their product. They say there is nothing they can do and will hang up on you. Will not give information to anyone that is higher up. I have purchased furniture from Big Lots which lasted years and this doesnt last 6 months. Save your thousands of dollars this stuff is cheap and they do not stand behind their product.

Great stuff

We spent over $1,600 on a sofa that is defective and they refuse to repair or replace it. Do NOT spend one dime at this store. They are horrible 😢.

Sales people aren’t too pushy. I don’t return to the same person as I believe that whoever is there is the one that gets the commission when I’m ready to buy. Went in three times and sat on literally EVERY couch. Narrowed down to two that were a) comfy and b) within needed dimensions. Spent $2200 in October of 2022 and the couch is still nice. Hasn’t sagged even though I manage to sit in the same spot. Will update as time goes on. Plenty of furniture to pick from and plenty of sales to find during the holidays. They seem to have decent financing, if you need to go that route. I took the 20% off instead. Everything was delivered and installed as promised and rather quickly. No complaints. Might go back for an ottoman or coffee table.

In 2022 my husband and his bought furniture from the Ashley store in York Pa. We paid are bill off and closed are account thru the bank. That was in December. In January of 2023 to got a phone call from a women from Ashley furniture wanting to no when we were going to finishing paying off our bill. I said to her that I don’t know what you are talking about we paid are furniture off and closed the accounts thru the bank. All she said to me on the phone was “ Ok thank you” Then at the end of January I received a bill from Ashley furniture saying that I owed 600.00. I called the bank right away and found out that someone from Ashley furniture opened up a new account with out my permission and they charged me for that amount. I did not purchase an item from Ashley since last year. The bank remove it right away.

I will never buy anything from this place again. We bought furniture back in July and only got part of are order. Then had to keep calling them about the chair we ordered. After we got the chair it took 5 months to get the pillows that we ordered with it. We kept calling there and most of the time nobody would answer the phone. When they did they kept saying the pillows weren’t there. Finally the one lady that had an attitude told me I guess I’ll go check the back room just to make you happy! She found them in a box unmarked in the the back under a table she said. So we picked them up. Then after that we already had every thing paid for and the account closed. So then a lady from there calls us and says your account was closed and you still owe over $600.00 dollars. We had a receipt saying it was all paid for. She said oh sorry I see where she messed up. So my wife and I finally thought everything was settled. Here they send us a bill two weeks later saying on it we owe over $600.00 and owed a late payment. We called them and told them about it and they took forever looking everything up. They said sorry again we messed something up. Some how after are account was closed someone there reopened it some how. This got us very upset. They told up they don’t know who did that there. So if you don’t want to go though what my wife and I did don’t buy here and especially open an account. I just wanted to warn everyone before they go there.

If you like being followed around by a bunch of bored employees that have nothing better to do than try to upsell you on already overpriced furniture that is below quality go here. If not go support a local business around town and you’ll be much happier and so will your wallet.