Ashley York, PA
Ashley is committed to being your trusted partner and style leader for the home. This commitment has made Ashley the No. 1 furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley is passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley showroom today.
Do NOT buy the extended warranty. One of the seams on my couch just came apart. I had bought the 5 year "Warranty" so i tried calling. When i tried to use it i got the worst runaround i have ever experienced!!! Never did get it resolved and gave up which i think is how they design the process. The store wouldn't help, they kept telling me they had nothing to do with the warranty coverage even though they certainly had no problem taking my money when i bought it! They had me call someone else who had me call someone else who had be call the store .... so on and so forth. This has nothing to do with them telling me that the issue wasn't covered. I couldn't even get that far! I had the receipt and all the sale paperwork but they "couldn't find me" in their system so I NEVER even got to submit the claim.
I purchased a new sofa at the York store and Grant A. was the salesperson. He was very helpful and the whole process, including delivery, was very smooth.
Great place people where very nice and helpful
BUYER BEWARE!! I purchased a sofa in March. The delivery driver couldn't get it past the top of the stairs, took a quick picture, put it back in the truck and told me he was returning it. I asked if there were any other options. He said no. I went to the store the very next day and spoke with the store manager. After a long conversation, she agreed to cancel the order at no cost to me. It's now the middle of August and I'm still fighting a $232 charge for delivery and cancelation. Even though every time I go to the store, they apologize, tell me they agree that corporate CAN'T charge me for this, I just got another call saying corporate is standing by their decision to keep the charge. Of course, this store is disconnected from corporate. When I try to contact Ashley Furniture, they tell me they can't even access this store's records. I'm convinced that the store and corporate figure I'll just get tired of this runaround & pay the charge to avoid negative impact to my credit score. All this headache and a wasted vacation day from work for a sofa that i didn't refuse. Never again, Ashley. I strongly discourage friends & family from purchasing from this company. * I just noticed multiple reviews from other customers who experienced the same thing. Also noticed that the store responds to favorable reviews and ignores complaints. Very telling, Ashley. Really wish I had done my research on ya'll.
Horrible. One of the worst experiences in my life. I purchased a couch from the store then a few days later needed to return the couch. I explained the situation about what happened to our home and the manager did not care. We stated that we needed a return because of what had happened and she quoted "I knew I shouldn't have sold to them people and stayed open for them. What do you expect? To get furniture for free here? We don't give away furniture. Have a good day sir". She then proceeded to send me to someone else and storm off. PLEASE DO NOT SHOP AT THIS LOCATION.
Making a PURCHASE WITH CHRIS..WE EXPECT TO BE THERE 2MORROW/OR THERE AFTER!!!♾EXCITED...🙏💖👩🦳🧑🦳💙❣😇THANKS CHRIS 😊 😀
Horrific customer service.
Nice when you are buying, not so nice when you have problems. Purchased a piece of furniture and it doesn’t look like it did on the show floor. Then when we went back in to the store it was conveniently not there for us to compare.
Overpriced and poor quality. My recliner broke and after waiting 13 months for my warranty replacement, it was the wrong recliner. They wanted to charge me shipping to send the correct one. After many battles, I got my money back and shipping paid for to have them send another recliner. Once again, it was wrong. This time is was the correct recliner but wrong color. Customer service was horrible. Again, stated I needed to pay shipping. Wouldn’t give me any money back. Now I have a brown set of couches with a grey recliner. I will NEVER shop Ashley again.
Do not buy anything from here. They use an outside delivery company that refused to deliver and setup my furniture because they assumed my child was underage. They lied and said she refused to show ID. Ashley did nothing to compensate for the inconvenience and told me if I canceled my order I would need to pay a 30% cancelation fee. Management told me this happens multiple times a week to other customers and they still allow it to continue. Buy anywhere but here. They don't care about their customers at all.