Ashley Store York, PA

Sunny did a great job helping me and my kids buy some furniture . She was kind and patient throughout and was great at presenting prices and communication. 5 stars!

The staff were wonderful and helped me get the best deal, going above and beyond.

Great gentleman let us look around and assisted us with getting the item my wife wanted.

Dawan was very friendly and helpful with finding the right couch for us. We had a great experience highly recommend.

Grant was helpful, efficient and knowledgeable. The whole experience with the York branch was nice. Thank You!

Sunny was so very friendly and helpful, as was the rest of the sales professionals! We have had one more good experience at Ashley!

Sunny helped us out. She was extremely friendly and helpful. She showed us exactly what we were looking for. Highly recommended her.

Dawan was amazing and super helpful! He helped me pick out the right mattress and worked within my price range without being pushy!

Dawan really helped me out with my bed and mattress purchase today. He was helpful and answered all my questions. Recommend Ashley for furniture.

Dawan was super friendly and helped my family find exactly what we needed

Matt was great and very helpful!!

Grant was very helpful and patient while we looked at many different models!

Excellent sales person

After looking at four other stores we walked into Ashley and it was a totally different experience. They were friendly and greeted us like we mattered. No pressure. They asked what we were looking for and told us where everything was located. They were there when we needed help and I especially liked that they didn't ask me how much I wanted to pay . We finally found what we were looking for. Can't wait until it's delivered.

Matt was extremely helpful and patient with our needs. No pressure salesman

Worked with Grant. Very helpful.

Dawan Milton and Ashley Furniture saved the day! My 98 year old Mom lives in assisted living. She needed a power recliner without a lift. The one we purchased has a lot of bells and whistles that will accommodate her needs. 😁 Thank you 🙏🏻 Ken & JoAnn

Grant Anderson was very helpful.

Grant knew all about his products - he showed me three sofas that would meet my requirements. He also found the lowest price for me. In the end, he helped me get the right sofa and have in delivered in under a week!

Sunny was amazing. She was super helpful with helping me decide on furniture for my first apartment. Thank you Sunny!

Worked with Matt and Grant

Dawan and Robert were extra helpful. They drew out the room and really showed me what my options were. I will definitely be returning!

Matt and Grant great customer care

Excellent service and wonderful selection!

Stopped by here looking for a sofa for our new place and Dawan and Tony were great. Both were super helpful and we appreciate them.

I just purchased furniture at Ashley. Had a great salesman named Grant who was very professional and answered every question I had. I will highly recommend him to friends.

Matt really helped me pick great Cole coordinated couch, chair and even bed set! Thanks so much!

Grant was great! Very personable and professional. He made our buying experience easy and stress free. We highly recommend Ashley Furniture in York PA for all your furniture needs.

Very helpful and pleasant. Highly recommend

Sunny was incredible! Helped fix our situation with speed, precision and grace. Sunny is our girl and we will be back!

Great experience with Sunny! 5 out of 5 stars!

It was a wonderful experience with Dawan

Alex at York Ashley helped us find our new sectional and he was phenomenal! I highly recommend him.

Grant he was very nice and helpful

Grant did a great job!

Grant did a great job today! Greeted me right away and took care of my needs :)

Grant was amazing! We are first time homeowners and he was able to help us buy a full living room set that we are in love with. Thank you Grant!

Matt and Bob were very professional and helpful. We appreciated all their insight and knowledge. We would definitely return for our next purchase of furniture.

Sunnie was very helpful in explaining the different mattresses. She was friendly and kind.

Matt and Robert were so very knowledgeable and helpful. Both were so nice to do business with

Grant was wonderful

Sunny was very helpful, will go back just for her!

Excellent customer service from Grant! Highly recommended .

Grant was amazing! Helped us with the purchase of our first couch! Made it personably and a wonderful experience thank you so much Grant!

Walked in and they treated us like we don’t have money, told us that the affordable items are in the back right hand side of the store. Like we can’t afford their cheap built furniture. Lol it’s okay we can go to another place and buy no problem. That is why they were sitting around in the place waiting for a customer.

Matt helped us and was great with my mom

Our experience was great. We had been to several other stores in the area looking for a new bedroom furniture and a mattress. Ashley was our last stop. We were greeted right away by Grant who was very kind, pointed us in the right direction and said he would let us look around and he would check back in shortly which he did. He was very knowledgeable about the furniture and mattresses. With his help we were able to find a nice bedroom set and mattress that suited our situation. We have a smaller farmhouse and the larger furniture was not going to be a good fit. We appreciated Grant's help and knowledge very much Sheila Miller

Grant was great to work with! He got us the sectional we wanted at the price point we needed and were patient with our long decision making process.

Grant was super personable and helpful. Spent 4 hours in there on Sunday and they were super patient with all our questions! Tony was also very helpful during the process. Highly recommend!

Sunny was wonderful!

Alex, thank you! Great service.

Grant. And tony

Grant was so helpful. It was a pleasure to work with both Grant and Tony. The whole experience was fun and enjoyable. I can’t wait for my new couch!

Sunny was extremely helpful, courteous and knowledgeable .

Grant helped us with our Ottoman purchase.

Absolutely the best experience EVER! Sunny is the BEST! We will always come back to this store because of her. Thank you for making our experience wonderful. ❤️❤️❤️❤️❤️

Thorough! Came in at 8:35 and stayed 40 minutes late for us. Highly recommended!

Tony was a great help. Along with some help from Grant.

Dawan, did a great job helping us select our sectional today! Thanks for your help.

Grant was very helpful and helped us get any deal that was available. Great experience!

Grant and Tony were absolutely awesome! Would definitely recommend them for any needs in Ashley's York, PA! We appreciate everything

Great service Mr Grant helped with my discounts n choices

Matt did a great job selling us on our couch!

Matt was excellent helped us with the process smoothly and easy!

We spent over $5K at the store for two sofa's and a $900 TV stand. They delivered a used damaged TV stand. Now they will supposedly give us a replacement but it will take weeks or months to get. Why would they deliver a used TV stand wrapped in a moving blanket when we paid for a new one? In the meantime, I can not hook up the surround sound and components without the hassle of hooking it up, tearing it down, and hooking it up again. I paid extra for the "white glove service" and warranty, and they just made a chump out of me. I'll keep you posted but I have little confidence that this will have a good ending.

Dawan was wonderful to work with! I appreciate the time he took with us!

Very nice and helpful

Sunny was amazing! We explained what we wanted and she lead us to our dream sofa! She gave us a great price and was so helpful, friendly, and professional!

Tricia is a an Awesome Lady!

We came in to look at mattresses and Grant Anderson was an excellent salesman and got a good deal one. Great customer service and everyone was friendly.

Tricia, thanks for your help!

Grant was amazing and so was Tony! I came in on Saturday and tried couches at a few stores but decided to come back to Grant at Ashley Furniture versus ordering online because I had such an amazing experience.

Grant did his best and I will be bet

Grant & Patricia I gave the review too quick. I feel the people are anxious to make the sale but after you give them the money they want nothing to do with you. No one wants to help you with issues after that!!!

Tricia was excellent. We will definitely be back.

Tricia was fabulous and went above and beyond during my visit.

Matt did great!

Grant was wonderful in helping us find the perfect furniture for our new home. Tony also was wonderful in helping us get the payment plan set up.

Bought a couch, bed, and mattress from Dawan. He was very nice and extremely patient with me and my family. Recommend this store and Dawan very highly.

Sunny was amazing from start to finish. She explained everything in detail and was super patient with us through the whole process.

Grant Andersen was fantastic to work with! Had answers to all our questions and if unable to answer made sure to find the answer for us. He built everything how we requested. A wonderful experience in all

Worked with Grant and Tony and they were both fantastic! Had an easy time getting a new couch and bed set!

Matt and Tony were awesome while trying to purchase a sofa bed. Great big thank you to them!! I would recommend asking for them at Ashley furniture

Sunny was awesome! Very helpful but not pushy. She's very knowledgeable and professional. Her name matches her personality.

This location was an amazing help with finding our new living room furniture! Highly recommend!

Alex S. Worked really well to help get my husband and I the couch we wanted. The manager Tony was also great

Sunny was wonderful to work with. Made the process of buying a sectional very easy. Thank you

Great experience highly recommended!

Grant He was knowledgeable and answered all questions. No pressure sale!

Sunny was very helpful and friendly!

Sunny was very helpful, friendly & attentive. She was knowledgeable about the furniture and explained all finance options in detail. Hands down the best customer service experience I’ve had in a looong time. AAAA+

Sunny was very polite and pleasant . She was very helpful and kind. I would go back to her and ask her for help with any of my furniture purchases

This is journey to remember a place that dreams come true thank to the excellent service provided by Grant thank you for your services it great to find a fellow colleague from the Air Force as my self. Thank to lily and Rene and the manager Tony for been so awesome

Sunny…is a breath of fresh air. She was so wonderful to work with. She explained everything very clearly and answered all of our questions with patience and a beautiful smile. She was super attentive from the first visit to the last visit and day of our purchase WITHOUT smothering us with that typical salesperson attitude. We cannot wait to get our furniture and look forward to working with Sunny in the future.

Easy and professional service

We had a wonderful experience at Ashley's. Tricia was amazing and the team helped answer all of our questions. Highly recommend!!!

Patricia was a great help from the moment we stepped in the door. Heard all of our requests and answered all of our questions. Would gladly seek her out the next time we have furniture needs

Patricia was so knowledgeable and patient; she gave us lots of options and answered all our questions so we walked away happy customers! We will definitely be back the next time we need furniture.

Alex Shive was great. He was very helpful.

(Translated by Google) Bell (Original) Dawan

very pleasant and helpful

Dawan was amazing

Matt was fantastic and made it easy

Trisha and Alex were very helpful with helping us to pick out a new dining room table and ideas with decorating the room.

Great experience at Ashley HomeStore! We were assisted by Reimi Morales, who was extremely helpful, patient, and professional. He took the time to listen to our needs, explained all the options clearly, and truly went above and beyond to help us find the best bed frame. The store is very organized, and the customer service was excellent. Highly recommend this location!

Tricia was great to work

I have bought many things at Ashley Furniture. I have been impressed with most of it. I have 3 couches, a bedroom set, an office set, and more. The only thing of questionable quality is the dining room table. Great store and friendly sales staff. Revision- I have asked questions with promises that they’ll get back to me and they don’t. I changed from 4 start to 3 for a lack of follow through on communication.

We worked with Tricia and she is great! She let me sit on so many sofas while I figured out what I actually wanted. Purchasing process was easy and straightforward. Now we just have to wait a few days for delivery. Thanks again!!

My sales agent, Gary, was wonderful to work with, and I felt the manager, Tony, was attentive, involved, and made us feel welcomed and comfortable from start to finish. Everyone involved made this experience absolutely as simple and pleasant as it can be. Thank you, Gary, Tony, and the nice office staff we worked with. You guys are amazing!

I had a good experience at Ashley Furniture thanks to Grant. He was helpful in providing all the information I needed to make a decision, but also gave me space when I needed to think about my options.

My experience was good the only difficulty was scheduling a delivery date which was almost a month out. It was disappointing.

Tricia was kind and helpful!

Tricia helped is find what we needed with great explanation of the inner workings of the furniture. She took covers off to show us how things were made so we knew the quality we are getting.

Tricia was very attentive and helpful - not pushy or hovering. She took her time to get to know us and figure out what would fit our needs best.

My girlfriend and I came in today in search of a couch. We were met by Grant who was an amazing help and made the process very easy and stressless.

Miss Sunny was wonderful! Friendly, kind and knew exactly what I was looking for! Sunny showed me a beautiful gray kitchen table set and I purchased it immediately!!! Bless you!

Very professional

Trisha was very informative and welcoming!

Trisha was very helpful and informative would recommend this store and staff. Great experience.

Gary our sales rep at the York store was awesome! Super helpful and great attitude as we ran around the whole store to find the perfect pieces. Ashley furniture aways has the most trendy and good quality furniture. Will definitely use Gary for all my furniture needs!

Staff was very helpful and accommodating

Tricia was very helpful! Patient as I considered options, asked questions, and took time to make decisions. Overall, a great experience!

Staff was very friendly and helpful. Very knowledgeable. Great customer service. Highly recommend.

Gary Martinez helped me find a wonderful couch set tonight and I cannot say enough good things about his customer service. I was very grateful that they don’t pounce the second you walk into the door and after they do introduce themselves they back off and let you stop around without them hovering over you. That is one of the worst things that other stores do. He was there if we had a question or needing something but wasn’t over the top. He also recommended an amazing set that we fell in love with. The price and package we got were really great!

Gary was helpful and outstanding and experienced service

Purchased a very comfortable manual recliner. Received a discount but still paid more than we were hoping. Tricia was so helpful with choosing colors and making our buying experience a pleasant one. We will definitely go back in the future when more needs arise.

No hassle, straight forward buying experience.

Tricia was absolutely amazing !She was so helpful,knowledgeable, and treated us so honest and professional. A++++++ we will be back to see her

Tricia was FANTASTIC!!! I drug her around the store for hours and she was so patient, kind, and helpful!! Thank you so much!!!

Grant was very informative, helpful, and non pressure. Had a wonderful experience

Extremely disappointed with my experience. I purchased table chairs, Sofa and loveseat with a rug. At the time of purchase they assured me that the everything will be delivered in first week of January 2026. I double confirmed with them but the insisted that they value customer care and deliver on time. I called them today and they say table and chairs will be delivered in February 28th(1.5 months later than what they promised) but other stuff is ready. I asked them to pull some strings to make the delivery earlier, they just kept apologizing instead of doing anything. This is the worst customer care ever. I will never ever buy anything from their store as they don't live up to their commitment. I hope it helps anyone!

We went back to Ashley because of the experience we had last time with the salesperson Sunny. We asked for Sunny and she came through for us again with the purchase of our new bed. We really enjoy working with Sunny. She is like Sunshine. Thank you

Gary was amazing! Very knowledgeable and doesn't pressure you at all.

Tricia was thorough and well informed

Tricia was very helpful! Was able to point us in the right direction and very patient.

Huge selection of inventory on the floor. The sales person was extremely helpful. It’s always best to go to the store and then buy online.

We bought some furniture that is going to be delivered in less than 1 week. But today, I measured our living room area, just to make sure everything would fit. I found out the coffee table and end tables set is too large for our living room. With less that a week to go, Ashley staff on Loucks Road in York PA helped me to find table that will fit my room. One person walked around the store with me as I looked at everything and helped me to find a set of tables that will work in our home. Then the ladies at the back of the store did all new paperwork for the tables. Everyone was happy to help me and treated me like a friend. I am so glad we picked Ashley for our new furniture. We already knew they have really nice furniture. Now I know they have really nice people working there too.

Tricia was great helping us get exactly what we were looking for.

If I could give 0 stars I would. We originally placed a larger order and had to cancel a few items. We notice the couch we were purchasing was significantly cheaper online. When asking to price match (only 3 days after the initial order was placed) we were told they could not. We instructed them to cancel our order since we no longer needed half the order and not wanting to pay almost 1k more for the same couch. We were told they would call us to confirm cancellation due to the order already being sent through to fulfilled. They could not do it on their end same day. I was called 2 days later saying it had been cancelled. I re ordered online, confirmed delivery with my online order. Two couches arrived on delivery day. One in the wrong color. The right color was placed in my home. Ashley York charge hits my card for the in store order that was supposed to be canceled. I never confirmed delivery for any purchase but the number associated with my online delivery. York claims they cannot do anything on their end, even though acknowledging in store this was their fault for not canceling the order. York also claims their general manager doesn’t handle customer service. What kind of manager doesn’t speak with customers? Especially when fault is on their end. Never go here. Use it as a show room only and purchase online for better prices and to avoid terrible shysty service.

Tricia was great! Very attentive!

Tricia was very helpful with getting me set up with a bed and mattress combo.

Tricia was amazing very friendly and easy to work with

Tricia was fabulous. Update: Extremely upset with delivery. They neglected to put our purchase on the schedule for 12-26-25 delivery as we were told. Now we have to wait 2 weeks for delivery. We'll look elsewhere for any additional furnishing needs.

DONT EVER BUY ANYTHING HERE Worst company and customer service I’ve ever experienced in my life. It’s the holidays, we ordered a sectional back in November. It was delivered originally and only 2 out of the 3 sectional pieces were correct. The delivery team also took our front doors off the hinges and didn’t put them back on before they left. Scraped up our whole door frame too. Talked to probably 10 different people about getting the second delivery and billing, when the second delivery arrived it AGAIN was the incorrect piece to the sectional. I called the store we bought it from FUMING and said just take the whole sectional back we’re done with this terrible company. And apparently they won’t take it back, you don’t get a refund and the only thing they offered was $140 discount. GET WRECKED. Oh and you can’t speak with anyone besides a girl at the front desk of your store who is most likely in her early 20s or customer service. Customer service will redirect you back to her. And she does nothing to fix the problem. You aren’t allowed to speak with the general manager or regional manager because “they don’t deal with customer service” that’s great. Ashley Furniture is a SCAM company.

Sunni was amazing! From the moment we walked in she was very personable and easy to work with. We didn’t feel pressured into anything, and she made sure that our needs were met. I would definitely recommend this location to anyone!

Went in looking for a couch and knew what we wanted. The salesman, Grant came over introduced himself, gave a quick overview of some sales and fabric. Grant showed us the couches they had matched what we were looking for. While looking online at couches I had read some reviews saying that Ashley employees can be a little pushy especially when it comes down to the protection package. Grant however was not at all pushy on anything. Grant popped over from time to time and answered our questions if we had any. Picked our couch and Grant found it cheaper on the website and placed the order that way. We declined the protection package since we cover our couch anyways, Grant said if we change our mind to give them a call. It was a great experience and we’ll have our couch next weekend.

Awesome experience! Grant at the York store helped us. He could see the Wife and I was on a mission. He allowed us to look on our own and was super helpful when we were ready to choose our furniture.

Tricia was a great help with us and my husband is NOT easy to work with trust me

This ordeal began on October 20, 2025 when we purchased a full living room suit and recliner. The first disappointment was that we would have to wait for nearly 4 weeks for delivery. On the day of delivery, the delivery crew arrived at 2 pm. They still had 4 more deliveries to do, so you can imagine that they were in a rush. I watched one of the delivery crew carry the recliner, in it's box, to the door on his back, then literally let it roll off his back to the ground. After setting up the furniture, we tested the machenics of the recliner as it is electric. It appeared to function properly, however we failed to actually sit on the recliner during the mechanical test. After the delivery crew left, we sat on the recliner and attempted to open and close it. This is when we found that when mechanism would not close properly with weight on the recliner. We immediately called the delivery company to have the crew come back. This wasn't an option, which started our journey to get the recliner fixed with the warranty. We were given a date and time for the technician. The time was 07:00 in the morning. My wife and I work overlapping shifts. I got home at 8 minutes past 07:00. No sign of Tech. I waited until 10:00 to call and ask why the technician had not been there. At that time, I was informed the Technician was there before I could get home, knocked on the door, didn't get an answer, then left. Nobody bothered to call me to verify my location. So I call the repair company. They said I should have called and requested another time if the one provided in the email didn't work. As a courtesy, they approved the send the technician out again. Again, I received an email with the appointment date and time which did not work for me. So, I call them as instructed. Only to have the operator not allow me to change time more than 15 min. So, I rearrange my work schedule to be there in that time frame, which is 2 hours. Near the end of the time frame, I get a call from the company saying the technician was to be late by 45 min due to vehicle trouble. So, I wait the additional 45 min, which totaled nearly 3 hours. The technician arrives, way past the 45 minutes. He's there for 10 mins to say that the base is bent and damaged and that they must order parts to be delivered to my address. This was the day before Thanksgiving. Fast forward to today (12/10). I received a voicemail that the part will not arrive until late December. So now I have a broken recliner that I cannot use and all I've been getting is the run around by all parties involved. I won't buy anything from Ashley's again. I'll pay more to buy from Raymor and Flannigan's. It's a little more expensive, but the quality and customer service is 10 times better. Update: Still nothing from Ashley, or the warranty service, on December 27th.

We worked with Grant to get a new mattress he was wonderful and made the experience easy. Very knowledgeable and upfront about what's being sold to you. We would recommend anyone coming here. Staff are great

Our sales person, Tricia was wonderful. It was definitely a pleasure working with her.

Sunny greeted us when we entered and was amazing!! She was very knowledgeable and knew exactly what we were looking for based on what we shared. She helped us find the perfect piece of furniture for us and walked us through the process. We had an excellent experience! Thanks so much Sunny!

Very helpful staff with no pressure on us to buy something anything, very laid back

This was a generally good experience. I did not realize however that the price already includes a warranty. It was lucky that we caught that before we paid because we didn't want a warranty. Also our salesman did not check that the furniture item we wanted was in the correct color. Luckily, we also caught that before we paid.

Patricia was very wonderful and helpful- overall a very enjoyable experience.

Sells guys was great. But he got busy with another customer so we had to wait which took forever.

Tricia was a huge help and put a ton of effort into an indecisive customer like myself!

Tricia helped us buy a new sofa! Thanks

Tricia was a great help and a wonderful person. Thank you

Gary was extremely helpful in helping me select multiple items for my new condo. He’s very knowledgeable in customer service and interior design. Great experience!!!

Tricia was very polite and able to help us with all our needs! Thank you! We will return again!

Tricia was great! As always we had a great experience and quick service.

Made purchase over the phone with Sonny. She was very professional and polite throughout the process.

Tricia was amazing

Went there to browse and ended up finding a dining table and living room set that we love. Grant was our salesman and he was fantastic. He introduced himself when we walked in as we were looking, he would show up and give us a lot of information about what we were looking at and then he would disappear. To us , he was the perfect salesman. He was very informative but he didn’t follow us around and try to push us into buying. A very nice experience at Ashley furniture

Tricia is very easy to work with in the West York location. Go see Tricia!

julianna was the best employee she helped me find a table for my dining room definitely recommend going to her 10/10 she is very professional and knowledgeable

Customer Service was excellent found exactly what I wanted.

Grant did a wonderful job taking care of us and guiding us to the right pieces for us. He followed up and let us know about a sale that ultimately persuaded our decision to purchase without any pressure to purchase at anytime.

Looking for a recliner, found one at Ashley.

Gary was amazing. He greeted us upon entering the store, explained current promotions then let us roam around by ourselves. He would periodically check on us to see if we had any questions. Once we found a bedroom set we were interested in he made suggestions and showed us some upgrades for the bed we didn’t even know where an option. He was amazing to work with and very professional!! We didn’t feel pressured or harassed which is always nice when trying to shop for home furnishings.

Matt was patient & helpful in moving furniture around to improve the visual and make our decisions easier.

Julianna was very helpful and she took her time with us. Excellent customer service.

Julianna order the incorrect item and was not very knowledgeable on the floor. Refuse to address or acknowledge that she made a mistake and did not listen to what I requested..now im stuck with a item i did not ordered.

My salesman Grant Anderson was very helpful in helping us pick out the right recliner for us. He was able to put us with a group that took our old recliner away from our home.

Matt Bond was very receptive to our needs when we came in to purchase a mattress. We really appreciated the concise and honest answers to our questions, as well as the patience while my partner and I discussed the pros and cons of also getting a bedframe. We left feeling 100% content with our purchase because Matt presented logical points, provided alternatives where it made sense, and did not pressure us.

Matt Bond was an excellent representative. He was very thorough, knowledgeable, and patient as my wife and I browsed the available options. Matt presented us with a variety of choices that both fit our needs and were considerate of our boundaries on price. Stellar service without the turn off of overbearing pressure to make sales. I would highly recommend speaking with Matt if you are visiting this location. We certainly will when we return.

Very beautiful furniture. Pleased with the dresser , end table and couch we got. Very comfy couch. Nice courteous sales service. Informative on the delivery process.

Everyone I talked to was so polite and so helpful!! Sunny, was the associate that helped me! She was so sweet!! I would recommend that store to everyone!!

Absolutely a pleasure shopping and purchasing a sectional at th Ashley Loucks Road York, PA location. The sectional arrives tomorrow and will be professionally set up. Beautiful furniture and a very large selection. Highly recommend this store.

Tricia was absolutely amazing to work with! My wife and I came in looking for something specific and Tricia was able to make sure it was the perfect fit for us. We will 110% be back to work with her again and make many more purchases to make our house a home with Ashley’s furniture. 1000000/10 stars.

Tricia did amazing helping us through the process! She was incredibly patient and understanding. Go see Tricia!!

Tricia

Tricia greeted us right when we entered Ashley and helped us find 2 sets of furniture that we came in looking for. We appreciate all of Tricia’s help and she made our buying experience easy.

No, I am not satisfied with the service. The delivery drivers damaged my merchandise and left behind a mirror that I did not order. I contacted customer service immediately to have it picked up, but no one responded. Now I’m being charged for the mirror, and I still haven’t received the dresser I paid for. This is unacceptable, and I expect a full resolution — including removal of the mirror, delivery of the correct item, and compensation for the damage.

This has one the worst retail experiences my wife and I have ever had. Our couch was delivered almost a week ago. The delivery personnel were is such a hurry that they scratched up new doors and frames and damages a screen door. We just moved in to a completely remodeled home. The couch was pushed through with such force that the frame of the reclining portion is bent so badly that it will not retract We have contacted Regency, Ashley's parent company, Ashley HQ, the local store but nothing has been done. Tomorrow will be a week since the botched delivery, the house damage, and we still don't have a couch that works.

Tricia was very helpful in deciding but let me make my selection on my own. Answered all my questions.

Absolutely first class experience. We dealt with the sales manager, Gary. He was extremely professional and courteous. We went in and left with a couch ordered the same day.

Had sunny as our sales women, she was knowledgeable and friendly. The service was fast, delivery went well, and recliner arrived in perfect condition. Hoping the recliner holds up well, just like our bed set we got about 5 years ago! The quality is good for the price.

Professional, kind, super helpful

Amazing service from Sunny. The person who checked us out wasn’t very friendly & no personality. Thanks tho , Sunny !!

The couch is amazing! However, the delivery team could not get the couch up the stairs to the living room. They offered to disassemble and assemble the furniture in order to get it up the stairs. BUT, they said it would be an additional charge of $700!! We took the offer, did not pay them yet, and they said they would be back in a few hours to do the job. THEY NEVER CAME! And we had to haul the couch up our stairs by ourselves. If I buy from Ashley again, I will not pay the delivery fee and will choose another moving company instead.

Great service

Matt Bond was a pleasure to work with. He gave us a great deal on bedroom, dining and living room furniture

Protection plan sold in store for “peace of mind” for 5 years doesn’t cover failures due to furniture build quality. When the product fails because it’s made of Uzbekistani swamp wood and sawdust, you are on your own. If you have toddlers, and you find muster screws on their mouths once a month, CHECK THE CHEAP FURNITURE.

Appreciate the ability to walk freely about the showroom and have my questions answered honestly and professionally when necessary.

Mercedes went above and beyond with the customer service. She made me feel comfortable and helped me bring my guard down when making a purchase. Mercedes was very knowledgeable, patient, and helpful. Service with a smile 10/10

I bought a nice couch there. Shaq helped me with my purchase he was so nice and a pleasure to work with.

Great experience! Love the selection of furniture!

Grant

Grant was amazing to work with!

Steve was great!!!! He was patient and knew his information. I had a really wonderful experience at Ashley of York!

Trisha was great with helping us get the purfect sectional! What a great experience! Thank you Trisha

Very helpful form giving us plenty of time to look and ask questions. Very helpful with product information will buy there again

Ray was a huge help! We brought the whole family along and he was very patient with us. I walked around the store several times and kept changing my mind and he was more than happy to help answer all of the questions I had. Looking forward to our new living room furniture soon!

Tricia was extremely helpful, patient, kind. Made the purchasing experience so easy and stress free

Staff was very nice-Cass was great! And so was Tony-the manager. Great experience

This is what I received on delivery day, half of my order I had to refuse , now waiting for a date when they can deliver my furniture in brand new condition. They also charged me a split delivery fee, they had a Free delivery promotion, because they said my table would be delivered in 6 weeks. To my surprise Everything came on the same day, so no split delivery, no one told me the table was coming with everything else . So I had to call to get my delivery fee returned, only to find out I have to go to the store to do it. Another hassle a new homeowner doesn’t need. I will update when my replacements get delivered.

Gary Martinez! He is an amazing salesperson at York Ashley Furniture! We are so impressed with his service and care. He was patient and so helpful. We will definitely shop at his store again, and specifically look for him! The Peters

Great interaction with Gary.

Last year we bought a couch and love seat at Ashley that we absolutely love. Last week, we purchased a bed and mattress. Both times Grant helped us find the perfect fit for us. He even personally delivered the mattress for us!! We are so thankful!

0 Stars – Unprofessional, Damaging, and Completely Unresponsive This has been one of the worst customer experiences we’ve ever had and we will never shop at Ashley Furniture again. Our experience started when we walked into the store and made a purchase within 30 minutes — what we thought would be a quick and easy process turned into a months-long ordeal, and is still not resolved. First, our Ashley Furniture delivery went to the wrong address. Once the delivery team finally arrived at the correct location, they scuffed our walls and denied doing it, even though the damage was clear. While inspecting the sectional, we found the wedge piece ripped in two places, so we immediately requested a replacement. What made this worse was reviewing our doorbell camera footage later that evening — we were shocked to see the delivery team throwing our furniture cushions into the house from outside. We returned to the store to speak with store manager, Tony and showed him the footage. He agreed to send it to corporate and said they’d work on a reimbursement. Not only did we never hear back, but on a second visit to follow up, another employee even referenced having seen the footage, which means they shared it internally but still did nothing. After all of that, it still took three more delivery attempts for Ashley to get us the correct replacement wedge. We followed up in person multiple times and were given the runaround each time — no reimbursement, no meaningful apology, no resolution. This store was completely unhelpful, unprofessional, and dismissive at every step. The delivery team’s behavior was unacceptable, and the lack of accountability from Ashley Furniture as a brand is even worse.

Ms. Tricia was awesome! Quick, efficient, professional, caring. Tony, Gary, and Mina were all amazing too! Best furniture buying experience so far!

Tricia was super extremely helpful in helping with our mattress needs. We were able to come in and pick a split mattress for my wife and I since we have different needs. She was very helpful and very knowledgeable.

Today I was taken care of by a gentleman named Matt. Very knowledgeable, professional, and would recommend to everyone. Had a strict price point that he was able to hit. Great job Matt!

Needed to wait 3 weeks for delivery. Delivery was courteous etc, but product quality was poor. Got a splinter from one of the chair backs.

We just recently moved to Pennsylvania. From the moment we entered the store, Cassandra greeted us with a smile and was extremely friendly as well as professional. She immediately offered to help us and she assisted us with everything we needed. Even questions she was unsure of, she was very polite and gathered the information. Both her and her manager Tony were phenomenal and went above and beyond to help us. They even took the time to verify all our information several times to make sure that the order was correct and no mistakes were made. If you are looking for furniture I highly recommend them. You won’t be disappointed.

Huge selection and great quality pieces

Horrible experience! Do not use delivery guys! They acted like they can’t get a cabinet up the steps because it’s tight. Then said it’s $450 per item to get rebuilt in the room and act like sales guy to get you to pay it. I told them to leave it and I’ll take care of it… then it voids all warranties. Then I got the dresser up the steps, it was tight but doable.

Very helpful and knowledgeable easy to work with .

Great selection and sales reps Grant and Sunny were very helpful!

Sunny greeted us when we walked in looking to replace our sofa. This was our lucky day. She was so very helpful. Answered all our questions and worked with us on financing. Highly recommend the service we received! Looking forward to delivery of our sofa

Got new couches and kitchen table during Labor Day and Matt was our sales rep and he did a great job helping us piece together individual order pieces.

Tricia was very friendly and helpful. Found exactly what we were looking for!

Tricia is so vibrant, outgoing, friendly, and just an amazing women to go too. She helped my son and I find the perfect living room set and the perfect plan for our family. She rocks!

Tricia was very helpful when we came in today, helped us find the best couch for what we wanted and helped us to find a payment within our budget!

Tricia was fabulous, patient and understanding on what our needs were. Very pleasant to deal with.

Tricia was very helpful, helped with all issues,and polite.

It’s amazing

Absolutely great expectancy customer service Ray was awesome!

Matt B. was very helpful with selecting a couch and coffee table, would highly recommend.

Matt B was very friendly and super helpful on our search for the perfect couch and coffee table! We were in and out of the store very efficiently, and are excited to have the perfect furniture for our space!

Mercedes is pleasant, professional, knowledgeable and doesn’t push you to make a decision while you are in store. She spent a great deal of time with us, even after we told her we were from out of the area and wouldn’t be able to buy a sofa from her. She answered all of our questions and didn’t try to sell us what we didn’t want. She listened to our wants and needs and directed us to the right item, not the one she wanted to sell. I wish we could buy all our furniture from her. I would feel like we were getting true customer service, not just a sales pitch.

I had a very disappointing experience at this location. The staff was unfriendly and the overall environment felt unwelcoming and hostile. Instead of feeling like a valued customer, I felt uncomfortable the entire time. I would not recommend this place based on how I was treated.

Tricia was amazing couldn’t have had a better experience

Tricia was wonderful in helping me and my boyfriend select a new mattress. The team at Ashley Furniture was also very welcoming and kind.

Was doing a simple look around and Grant was very helpful

Tricia was big help in buy my furniture

Ray was very helpful highly recommend!

Had Ray as a salesman and he was a great help in finding and pricing everything!

Worked with Tricia and Grant, been here before and it’s always been so smooth and such a pleasure! I will always get my furniture from them

Tricia and Grant were so helpful assisting us in our bedroom furniture purchase. Highly recommend Ashely Furniture and will return for future purchases!

Awesome experience with Ray

Ray was excellent! He made sure to get us the best deal possible on the mattress and pillows we liked. we appreciate his time and knowledge!

Tricia our sales lady was very helpful, knowledgeable and friendly. Will definitely be using her when we purchase our living room and bedroom set

Tricia was awesome to work with! She was so friendly and helpful!

We had the best experience with Tricia today!! She helped us find the perfect couch for our new home as a newly married couple. :)

Ray was great at helping us get the sofa set we wanted at an affordable price!

Tricia was extremely helpful assisting us finding a new mattress and a new sectional for our living room. Would highly recommend.

Ray was extremely helpful and took his time to help us make our purchase on our new sofa!

Mercedes was nice and knowledgeable and to her credit remembered my wife and I a month later from our first visit.

Trisha was the best and was very patient and very respectful on helping us find the perfect couch! Later we went back for a dinning table and Mercedes was a great help!

My husband and I are in the position of buying a new house. Meaning we were ready for a new couch. We walked in and we were greeted by Tricia! With her many years in real estate she was able to help us understand the blue prints and figure out the best configuration for a couch. She was absolute angel and we will be back in the future for her help!

Patricia was amazing to deal with and worked closely with her manager Tony to offer the best price. Thanks for a fun experience!

Tricia was amazing. Highly recommend.

Trisha had amazing customer service.I appreciate all she did for me.I will definitely being buying from here again.

Ashley was amazing Tricia and Julianna were extremely patient with us and made our shopping experience amazing. We are new to PA and they made it a wonderful experience.

Tricia was extremely helpful and pleasant!

I was very pleased with the customer service Tricia provided. She greeted me immediately, and was very friendly while still being professional. She asked questions, and listened to my answers. She was not pushy and very appreciative of my business. Sandy D

Mercedes was really helpful she should get a raise

Tricia was a great help thanks for all you have done

I really my Isanti table. Mercedes was very available Along with the staff at the York Ashley store. Table is lovely! Thanks for the service:)

Tricia was great. Showed us how the couches were dog proof and how we could make our own configuration. She gave me an even better deal than originally planned.

Tricia was very helpful! Highly recommend her!

We had a great experience at Ashley and our sales rep Ray was a pleasure to work with.

Ray did a great job!

Went in to find a new living room furniture set. We were greeted at the door by Ray, who helped us decide on a wonderful set. He made the process go smoothly, and was a very positive influence on our decision.

As soon as my husband and I walked in the door we were greeted by a very nice and polite gentleman Ray. He gave us input on where to look in the store and was very helpful to us finding the furniture we wanted. He was very personable and professional. The store has alot to offer and is bigger than it looks from outside. Overall a great experience!

Ray helped me find the perfect chair for my nursery. Very helpful and informative!!

Quoted me $300+ more than what the website said 🤡

Tricia and Gary were the best!!!! They were amazing!!! They helped us a lot! Go in there and ask for them!!!!

My experience with the store was very good. My sales girl was excellent. However, their shipping wasn’t so good. Both sofa and loveseat had tears in the leather. I was surprised to see the furniture was not protected when sitting in the back of the truck. Delivery was rejected.

I am so happy I left another nearby furniture store to go to Ashley Homestore. Not only was I welcomed in a friendly and accommodating manner, Grant Andersen went above and beyond to ensure that I received white glove service. I can't thank him enough, but I can tell you that if you ask for Grant, you will not be disappointed. Tony, the general manager helped bring the transaction together ensuring I had the perfect new furniture in my new home.

Tricia was a wonderful person to deal with helped me with all my questions and Tony helped get me a price I couldn't turn down!! Thank you all for your help and care keep up the great work

Tricia was super helpful and very pleasant! Helped us get what we were looking for!

Mercedes was the BEST sales person!! She took her time and helped me find the perfect mattress for my bad back and Tony did a great job getting me a reasonable price! Both of them were wonderful to deal with!!

Great experience. Ray was our salesperson and he was extremely helpful and polite.

Trisha was excellent to work with!

Came in on two separate occasions and purchased a few items to liven up my home space. I was first greeted by Gary and he helped me tremendously with recommendations and helped big with the pricing of my new couch and coffee table. And my second time I was helped by Tricia who had helped huge with my purchase of my dining room table set and was very helpful and kind through the whole process. Absolutely love everything I got and the hospitality

Grant did a great job!

Grant has excellent customer service skills. I like his no pressure approach and knowledge on every furniture piece he showed us. He's a great salesman.

I worked with Grant Andersen and he was really helpful. I recommend.

Tricia was such a big help 😊

As I opened the door and walked in to Ashley's, I was greeted by Mercedes, who served as my guide throughout my furniture shopping. She was warm, friendly, helpful and attentive. Thank you for demonstrating these traits Mercedes, and for helping to make the shopping experience, a pleasant one!

My boyfriend and I had a wonderful experience. Gary was very welcoming and helped answer all of our questions and concerns. We definitely recommend him!!!

Tricia was very helpful and we were very happy with our purchase.

Ray took care of us to our utmost satisfaction! He was very patient with all our changes. Ty

Tricia was fantastic! She answered all my wife’s questions and made buying fun! 10/10 truly exceptional!

Tricia at Ashely’s York, Pa was the best !

Great Service, Mercedes!!

Tricia was great. She worked with us through all of our indecisiveness, was patient, and nice.

Tricia was awesome. She was creative and worked hard to find what we want. From the moment she greeted us at the door to when we left was a pleasurable and no-pressure experience. I highly recommend Tricia!

Our sales representative, Ray, was the epitome of professionalism. Stuck with us. Let us do our homework. He did a great job.

Salesman was very helpful and knowledgeable.

I came in to get a new recliner Mercedes helped me find the perfect one for me. She was so kind and knowledgeable.

Walked in the door and immediately had Ray there to help me go through multiple recliner chairs for my mom who just had cancer surgery. He is extremely patient and helpful and made the process of picking out the chair very quick and easy.

Our sales person was very helpful. Only down side was not having furniture design we New looking for.

Charlsie worked with Tricia today and was very pleased with her knowledge on sizing up the furniture to fit just right. We will be going back soon for more furniture.

Just got my first couch thank you Tricia Nunn for being so helpful and patient!

Tricia was very helpful and informative. She was always there to answer every question we had and overall a pleasure to work with.

Ray was super helpful and found us a great deal on a sofa and ottoman!

Wife and I bought and paid for furniture in full on June 5 for a mid- July delivery. Today, June 18, they called and said the furniture was already sold. No other explanation or no offer to help us locate from other stores. DO NOT BUY AT THE YORK PA STORE.

Ray was Amazing!

(Translated by Google) Very good the name is Ray (Original) Muy bueno el nombre es ray

Great experience with Ray, did a fantastic job helping me finding the right furniture

Grant was awesome!!! Super friendly and got me some awesome deals on a new couch!!! Definitely recommend Ashley!

Absolutely thrilled with my experience at Ashley Furniture thanks to Ray! From the moment I walked in, Ray made the entire process not just easy, but genuinely enjoyable. He listened carefully to my needs and offered expert design advice, helping me choose pieces that perfectly fit my style and space. What truly set Ray apart was his dedication to making financing a breeze—he explained all my options clearly and found a plan that worked perfectly for my budget. Ray’s attention to detail, patience, financing wizardry and creative eye turned what could have been a stressful shopping trip into a fun and memorable experience. I left feeling confident and excited about my new furniture, all thanks to his outstanding service. If you’re looking for someone who goes above and beyond to help with both design and financing, ask for Ray—you won’t be disappointed! Five stars, hands down!!

Mercedes was very easy to deal with and was able to answer all our questions!!

Mercedes was great!

Ray helps my mom get her furniture today. He made a great deal.

Ray was great. Best service

Mercedes was prompt and extremely throughout and helpful with us buying my brother’s couch. Amazing job!

Ray was very helpful finding decor for our home. He priced a piece that didn’t have a for sale tag and we were able to take it home! I was pleased with his service.

Ray was a wonderful salesman. Extremely helpful and I would buy from him again

Went to Ashley in York Pa. Worked with Mercedes to get a new couch and she was awesome went thru finance options and found a perfect sectional that was within our price range! Highly recommend her and Ashley

The entire staff at the store was friendly and welcoming. Sunny, the sales associate I worked with, was wonderful. She was polite, unassuming and easygoing.

Autumn was such a great help and a very nice energy

Mina is amazing she may be new but she is phenomenal already!!

Staff was very nice and welcoming and now i have a wonderful couch😁

Julianna is amazing! She works as the office manager, and I just loved and appreciated how she helped me!

Purchased living room furniture from Ray at the York store. Great experience from the time we entered the store. From the customer service to the great selection; highly recommend this location!!

Mercedes was very helpful and knowledgeable! Great shopping experience!

Great experience! Dawan was very helpful and awesome to work with!

My boyfriend and I bought a sectional in March from the York store and our experience was AMAZING! Matthew helped us out from beginning to end. He was so polite and helpful, but also gave us our space to browse. Everyone in the store made the buying process a breeze. Our couch was delivered in one week and the delivery crew was exceptional. We take the best naps on our sectional and our dog loves it too! Matthew is goated and deserves a big, fat raise!!!!! Go to Ashley York for all your furniture and ask for Matthew.

Ray was fantastic, super helpful and friendly in the Ashley store of York, PA 17408

Ray was a huge help with a great attitude!!

Best salesperson ever Matt in the York PA location. He was sooooo patient and very professional

Ray

Ray was amazing in assisting us with our purchase! We came in for a bedroom set and he found exactly what we needed. We'll definitely be back to purchase mattresses in the future.

Ray was amazing!!!!

Ray was awesome! Gave us all the information we needed to make an informed decision. Highly recommend you go in and ask for Ray!

Ray was super helpful! Worked with us and helped us customize the perfect couch!!

Gary was great! He was very helpful and informative about our purchase. They were able to work with us on financing to make it affordable.

Ray was an excellent helper in finding new furniture for the living room. Best customer service i have had in the past 15 years.

Ray was very knowledgeable and helpful in getting us into the perfect couch for our home. Highly recommend if your looking for a sales man that actually listens to your wants and has your best interest in mind.

Ray gave us a Fantastic experience ….was patient and very descriptive and knowledgeable of the industry and got me the best results.

Ray was very knowledgeable and extremely helpful

Sunny was great to work with she is very kind and I enjoyed working with her.

Ray was great and so helpful! He made sure we got everything we needed in our budget!!

Ray was wonderful to work with!

Sunny was phenomenal and we could not ask for better service.

Mercedes was a professional polite and kind representative. Great selection and prices. Something for every one

Mercedes Allie. was very helpful. Helped us find exactly what we wanted. got a great price. Delivery and protection plane. Could not be happier with the service provided. Thank you so much we will be back.

Mercedes in York was very nice and helpful!

Friendly and knowledgeable service.

Huge showroom! Fantastic deals! Grant is very knowledgeable

Steve was very courteous & knowledgeable. We bought a recliner after Steve showed us numerous ones both in the store and on their online inventory. He has unlimited patience with my questions. All in all, a pleasant experience and we wouldn’t hesitate to go back & ask for Steve

Steve was FANTASTIC! So friendly, helpful, and fun to work with. He found all the information we needed and helped us get the best price. I got exactly what I was looking for and couldn’t be more excited for our new furniture. We’ve shopped here many times before and will definitely be back. We love our York Ashely Furniture! PS - Tony was super awesome too!

Steve

Mercedes was very helpful and knowledgeable. I would definitely buy from her again.

Mercedes was super helpful! She squared us away with the perfect set up for our sectional.

Steve Pleasant professional and straightforward to to the point and honest I highly recommend seeing Steve when you come to the store

I was assisted by Grant in finding my next mattress and he was a great help. He showed me exactly what I was looking for and worked with me to get a rock bottom price with professional and prompt service.

Mercedes was the sweetest and very knowledgeable.

Wonderful experience with Grant and Tony today! Best experience EVER shopping with Ashley. Grant was not pushy and allowed us space and time to browse. He was right there when we needed him, we didn’t have to search for him. He anticipated our needs and had all the answers. The entire team seems to love their job and extremely knowledgeable. We will definitely shop at this location again!

Excellent experience. Grant was great, very knowledgeable and made selecting the right furniture easy.

I enjoyed my time and Mercedes was very helpful I went to the york pa location

Mercedes and Tony were incredibly helpful in helping us find furniture for our home.

Exceptional service and great price . Please go see Ray for your furniture needs!

Mercedes was super helpful and patient showing us our options around the store. She was also very knowledgeable about all the pieces we were interested in.

Ray helped us to find a great tv stand for our living room! He had much personality and was wonderful to talk to. Thank you Ray!!

Ray was very helpful

Great experience. Mercedes worked well with the explanation and getting us what we were looking for.

Ray was so sweet very helpful

Maggie was wonderful !!!! Very helpful and down to earth. Made my visit very easy.

Efficient and knowledgeable.

(Translated by Google) Thanks to Magalys Herrera for such excellent service and accommodation. (Original) Gracias a Magalys Herrera por tan excelente servicio y acomodo.

So many issues... You should know a few things before purchasing an item at one of these stores. 1) if you buy an item that must be delivered your sale is no longer with the store and you must deal with "corporate". 2) you cannot return the item to the store. We ordered a dining room set that was delivered March 29th. Upon unpacking the same day we noticed that the table top has a defective surface that looks like a chemical ate the finish. It feels like sandpaper. We call the store and immediately opened a case with photos. We were told we would hear something in 24-72 hours. I emailed the store for updates after the time frame had passed to learn that "corporate" had tried to call us and stated our number didn't work. I wrote back immediately that isn't possible... which turned into the store calling us. We answered first ring. They wrote back again to "corporate" asking for us to be called again. Days later i'm told by the store that "corporate" called and left a vm for us. No calls. No voicemail. No escalation. From anyone. In fact, it was so bad I was told by the store that I "needed to check my voicemail". I asked for escalation that friday via email. No answer. I head to the store and speak to the store manager now a week after delivery. He wants to help but his hands are tied. He tells me I couldn't even bring the items back to the store for a return at this point if I even wanted to since "corporate" is in charge of delivered sales. Monday rolls around and store manager calls and asks if I had received a call. Nope. No calls/No VM. I am giving a name and number to call and surprise!... it's a call center and I have to hop through multiple teams to get where i'm supposed to be. They wouldn't transfer me to the guy whose name I was given. He tells me he would talk to the service dept and they would call me back. He also provided a number for the service dept directly which I called and was told they would be in touch within a day to schedule and that this table was instock so it wouldn't take long. Amazing at this point that the store has never an issue with email/phone reaching us but "corporate" can't. Today 4/8 i'm told that the table doesn't have an arrival ETA to their warehouse until 4/14. Really wish I hadn't setup the sale of my previous dining set for the same day the new Ashley delivery arrived. So much time was lost here by a company that doesn't seem to care or try. I really wish I had never placed an order with this chain and at this point I never will again. I asked the store manager to have their regional manager to contact me regarding this situation and he said he would.. But I guess the phones at Ashley corporate really only work when they want them to. Shop another store/chain before choosing Ashley. They fail miserably when it comes to resolving issues.

Antoine was absolutely wonderful to work with!!

Great, and fast service!

Had a great experience. Gary was incredibly helpful, patient, and knowledgeable. He made the process easy and took the time to ensure I found exactly what I needed. I really appreciate his help and highly recommend asking for Gary if you’re shopping here!

Antoine was wonderful and very knowledgeable. I only had an hour to shop and he found the perfect mattress and frame! Couldn't be more happy with his service. 5 stars!!!

It was a very good experience purchasing our living room suite from him. He was very knowledgeable. Julianna was also very helpful when I wanted to purchase additional pillows.

Gary was great to work with! He helped us pick out the perfect couch!

Antoine Mazyck was a great salesman! He was kind and generous easy going and not pushy at all!! We found what we wanted and it’s perfect for a great price!! Gonna love our new reclining loveseat!!! Thank you!

Met with Grant today while looking at a couch! He was nice, sweet, respectful, and oh so helpful! Was such a great help with finding the right couch and helped us get a great deal while purchasing! Will definitely be returning to buy more furniture with him in the future!

Gary was extremely kind, nice and helpful, he asked the right questions to understand what were we trying to find, he gave us the best option/price possible too. Took less than 30 before we bought our new couch!!!

Excellent sales staff and good value for the money.

Very nice salesman men Antoine and Tony helped me get exactly what I wanted and a nice sales lady by the name of Tina CHENA customer service rep. I really appreciate all their help.

I recently had the pleasure of working with Gary at the furniture store, and I can't say enough good things about him! From the moment I walked in, he greeted me with a warm smile and made me feel right at home. Gary took the time to listen to my needs and preferences, guiding me through the various options without any pressure. What really stood out was his extensive knowledge about the products. He answered all my questions and even offered some great design tips that I hadn't considered. I appreciated how patient he was, allowing me to take my time to make the right decision. In the end, I found the perfect sofa that fits my style and budget, all thanks to Gary's expertise and friendly demeanor. If you're looking for someone who truly cares about helping you find the right furniture, I highly recommend reaching out to Gary!

Great customer service and prompt delivery service

Antoinette was excellent in providing details about the product we wanted and he introduced us to the manager to get an additional discount. They allowed us to shop without pressure and intermittently checked with us throughout our wonderful shopping experience. Thanks for all the support.

Salesman was great, but on delivery day my mattress never showed up, after being stuck at home waiting for hours. Finally after I had to call, they said they weren't coming and wanted to reschedule for 2 weeks away. Nope. Keep the mattress. I got a way better deal elsewhere.

Everyone was so wonderful and great to work with!

The sofa we wanted had to be ordered and they were very helpful getting it for us. Grant helped us before and was kind and helpful.

Raymond was an excellent help. Very nice and respectful!

My husband and I had a very pleasant experience shopping at Ashley Store today. We were greeted by salesman Antoine and he could not have been nicer. He was not pushy in any manner and was available whenever we had questions. We appreciated Antoine’s noninvasive, yet effective, sales approach. My husband and I are extremely happy with our purchase of our sofa and loveseat. Another positive moment was when the manager, Tony, made a point to come over to thank my husband and I for our business. Overall, this was a wonderful experience!!

Antoine was so incredible. Allowed me time to really walk around and find what I really liked. Sweet as pie to my kids and really worked to get me financed with the furniture set I really wanted! Shout out to Tony, yall both made this a very enjoyable buying experience!

Fast, informative, professional help!

No terrible

I worked with Raymond. He is of excellent help and cheer. Let him know we appreciate him

Went to Ashley Furniture today (York, PA) to buy a sectional sofa & had an absolute wonderful experience! My sales Rep Antoine was very professional & helpful with finding exactly what I needed. Very pleased with every moment of the transaction. If you are looking for anything to furnish your home, go see Antoine at Ashley in York! 5 Stars

Do not make the mistake of shopping at Ashley Furniture in York. It took them 3 months to deliver a bedroom set. A year later and the dresser has completely fallen apart. I doubt that these problems and bad service are specific to the York location, so I will be avoiding any Ashley brand in the future

Found the perfect bedroom set for an amazing deal with so much help from Julianna she was amazing and so helpful! Highly recommend !

Julianna treated us well when we came into the store. Will be back

Stopped in at Ashely on 30 after stopping at a few other furniture places as my husband and I have to furnish an entire house. We finally found a living room set we both loved and the price couldn’t be beat!! Thanks to Raymond, Sherry, and Skyler for getting us all straightened out. Can’t wait to go back and pick it up later this week!

Very friendly

Julianna was very helpful and kind.

Antoine was an absolutely amazing sales associate! He was super knowledgeable and helpful throughout the process, and Julianna was wonderful at handling our checkout process. I am not one to enjoy furniture shopping, but these two made it a great experience.

Grant was exceptional sales person, very accommodating! Skyler very helpful with organizing sales!!!!

Rose and Skyler was great. Helped every step of the way. Great service. Great People.

Worked with grant he help us pick out some furniture and he delivered one of our pieces personally I look forward to working with him again

Nine times out of 10. It's not in stock... 6 to 8 weeks for delivery. 1/28/25 Update come to find out, Raymour & Flanigan can get Ashley furniture items faster and a lower price.. what's up with that????

Beware of Gary Moreno the sales man if acted very nice worked up a deal on a 3 PC couch was happy till it was delivered and I only got 2pc looked at my bill it did say only 2 PC but he told me I was getting 3pc so mad right now trying to get my money back will go somewhere else where the sales person doesn't try and fool me so disappointed I really liked it but not paying that much and only getting 2pc when he told me 3pc set

Gary M. was a wonderful salesman- very helpful, not pushy, worked very hard to get us where we wanted to be in cost. Ask for Gary

This is the worst company I have ever dealt with. The customer service is terrible and does not care about you at all. I worked with Gary when purchasing my couch. He was good until he got his commission check and was now “too busy” to help solve any problems. My couch was missing some pillows and the delivery company broke the lock on my door, leaving me to hire a lock smith to fix it because the company refused. The customer care was very condescending and extremely rude. The company had me running around in circles trying to get reimbursed for the damages they caused to my home. They delivered my couch with a black stain on the back and told me i will be contacted within 3 days to get it fixed. Then it changed to “we will mail you the stuff to fix it and come out shortly after that” to it now being “oh just wait another week, we don’t have anyone in your area just yet to fix it.” I bought my couch on October 11. It was delivered around October 26. It is now almost December and my couch is still stained from their delivery. Please save yourself the headache and time and order from anywhere EXCEPT this company. It is pretty sad when their own employees are telling me never to shop here again due to the poor business structure of the company. I think its also worth noting that the company will only respond to positive feedback they receive. If you look through these reviews, I do not see a single response or apology on any review that is below what they deem acceptable to respond to. Just like these reviews, the company will only respond if you have something good to say. They do not care about helping anyone that has a complaint and good luck getting a response about any complaints or concerns you may have. If you want a smooth and hassle free process, go somewhere else.

I had bought a really nice sofa a few months ago. There was a problem in financing. I had bought it on credit with the understanding that it would be interest free for a year. I was so very disappointed when it came time to send in payments that it was not interest free after all. There wasn't anything they could do to make it right.

I had a great experience with Kim. She wasn’t pushy, answered my questions bluntly & made genuine recommendations based on my needs & budget even when I communicated I wouldn't be purchasing today. I’ll be back because of her.

We purchased 2 loveseats 2 years ago. We bought the protection plan. In April of 2024 the headrest of one of the loveseats tore because it was so thin. We were referred to the company that the protection plan is with. We were told it is not covered under our plan. We went to the store in York to see if they could help. We spoke to the manager on duty to see if they could help. He said no and walked away from me. I told him it was ridiculous a company won't stand behind their product. I would advise NOT to go there.

Gary M. did an excellent job showing me what I was interested in. He was very helpful without pressuring me.I was pleased!

While I understand online prices are different there shouldn't be a 600% price difference. Charging 6 times the price is absurd. That's OK, we went to Lancaster and they helped us out for the same price as online.

Gary was very helpful with guiding us through our options.

Grant was very helpful and knowledgeable with our purchase of bedroom furniture including mattress selection. Would highly recommend!!!

(Translated by Google) Very good attention, super good by Gary (Original) Muy buenas atenciones súper buena por Gary

. My fiancé and I bought a couch from here.. the couch within a few weeks was not working correctly / getting stuck and wouldn’t recline . It felt like pulling teeth trying to get a appointment with Ashley then with their joke of a furniture repair company BP furniture which has canceled twice on us when we have stated the time we work and they still expect us to drop everything to be there. Will never buy from here again. You’re better off somewhere else. We have waited since August to get this couch fixed

Sales representative very friendly. Like chair very comfortable. When chair was delivered I was not sure what to expect, box chair was in was in very rough shape. The chair inside box had no plastic bag over it for protection. Cushions inside where just thrown in on top of chair. Have a small problem with chair making a popping noise at times, waiting on repair team to check it out.

Gary was great! He answered all the questions we had and even gave us alternate options that matched some of the things that we liked from other pieces. We would definitely go back and work with him again!

Help has been extraordinary. I have changed my order without nasty faces or anger. Very kind and helpful. Ashley near my house which 17402. Chris and manager have bee so patient

Grant was wonderful, he went over options and wasn’t pushy. He was patient and helped me find a great sectional!

Grant Anderson is worthy of a 5 star plus rating!. He is helpful & friendly as well as professional. From the time he greeted us at the door until my purchase of a sofa, chairs and later on bedroom furniture was completed he was by our side for help but never felt pressured. A slight problem with customer service was remedied in minutes. Thank you Grant in knowing how to treat a customer!

Dealt with Chris Stallings. Everything seemed soothing until it came time for delivery. Chris had failed to order slats to hold my mattress into my new bed set. Called and Ashley’s Furniture was no help what’s so ever. Their solution was to order them now that there is a problem rather than order them initially. They seem to fail to realize that this bed set was so i would actually have a bed to sleep in. So i guess the sofa will be my new bed for the new 2 weeks while i wait for the slats to arrive.

Thank you Grant for helping me with our new dining room table! I’m glad I decided to stop in the store instead of ordering g online. I look forward to future business!!

Their warranty is misleading and the furniture is trash

Nice selection of furniture.

Thought we were getting quality furniture and service. Took over 6 months, which included several last minute visit cancelations by SAW their repair company (when they finally came in April (this all started in January) tech mis installed part and claim he didn't know why it wasn't still working(recline function on sofa), next tech came in late June and found the miss installed part and corrected it. All this after many calls and promises of we will call you back from Ashley "customer service" department. Calling the store did little good, with managers (Sheri) that don't care about product or customer. Also save you money on their rip off GBS protection, it's a scam that neither GBS or Ashley really stand behind.

We spent over 20k on furniture. Promised delivery on July 13th of most of the order which would include bedroom suits and mattresses with living room furniture to follow. Left a message a few days ago with no response. Called today finally got a hold of someone and now they are saying that delivery isn’t guaranteed on the 13th as promised. When I paid a few weeks ago I even confirmed delivery would be July 13th and was told yes. Now apparently delivery has changed and no one had the courtesy to even call. Very disappointing for the amount of money we spent.

We walked into the store and everything was taken care of for us. We are new to the area, from sales rep Chris to Justin the manager and the finance dept. everything went well and smoothly. We will definitely be back.

i worked with grant anderson and he had great customer service and i left the store quite happy !

Christopher Stallings was excellent! Patient, informative and a pleasure to work with. Kudos to the entire team! Financing was easy and clearly explained. No suprises!

I went to this place on Sunday and met Grant. He was vety nice and helpful. We were looking for bed frames, a dresser, & stand sets for my sister and I. He showed us many different sets & my sister ended up loving one.He helped a lot with pricing & letting us know when we would receive it. Even though we got one set we still enjoyed his service & will probably return for more furniture. But what sucks is having to wait 2 weeks for the furniture we want. Especially because we already have the bed & box spring for it. Other than the wait time we had a pleasant experience thanks to Grant.

We had a great experience working with Chris. He was very patient with us throughout the process and answered all our questions.

When walking in we were greeted by Grant. He was very attentive to our requests and was very helpful in finding us the best deal for our furniture.

Bought a sectional with extended warranty. Sectional broke before owning it for a year. Trying to get a repair or replacement is impossible. Trying to deal with the company that's supposed to make repairs is frustrating. They always need to get back to you in 48-72 hours which they never do. I went into Ashley Furniture thinking someone there would help. Ha, they sent an email and I was told they would get back to me in wait for it.....48-72 hours. After doing a search I see many other people are dealing with the same issue.

Awesome! Very knowledgeable, great service

Wonderful experience … Chris was a great and patient professional salesman - I would refer him and use him again for all our furniture needs. Shannon was wonderful to complete our check out experience as well ❤️!!

I would give negative 5 stars if possible. We dealt with the York, Pa store once before and bought a living room set. We were pleased so we went back when it was time for us to replace our bedroom sets. We needed 3 bedroom sets, one for my wife and I, and one for each of our two kids. We dealt with Chris Stallings. So we chose to deal with him the second time. We purchased $10,000 worth of bed sets. We had to wait 6 weeks for it to be delivered, which I wasn't too happy about, but it is what it is. Then comes the day of delivery, the guys are bringing everything in and, they got our frame set up and the guy informed me there's no box spring or foundation for our bed. We tried calling the store, the lady started Chris was busy and he would call us back. I tried to call to reach a manager, and kept getting a voicemail. Eventually Chris calls back and my wife answered and explained everything. He began saying how he wouldn't sell us their foundations because they cost too much. He usually recommends going to Walmart. Why would somebody buy a $4,000 mattress and put on a Walmart box spring! Regardless, he didn't advise us we needed a foundation one way or the other! We were under the assumption the mattress came with a foundation since it cost so much! Long story short, he takes no responsibility, sold us a bed that's not compatible, and/or without a foundation, the same for our daughter. Her bed needed a box spring and that wasn't mentioned either. We've spent a lot of money there in a short time but I will NEVER GO BACK AFTER THIS! Now I have a bed I can't sleep in until I can get a foundation.

Grant was very helpful in finding me a sofa and accent chair. I would definitely recommend Ashley for all your home needs. Sherry also did great job with my paperwork and going over the paperwork with me. Thank you

I work with Grant Anderson. He is an excellent salesman with great attitude and fabulous dealing personality. I'm very happy to make a deal with him.

Grant was very very helpful at Ashley! Helped me pick out everything I needed.

Alexis hooked us up big time and has fantastic hair. So luscious. So voluminous.

Chris is awesome! Very friendly, funny, and super helpful!

I pay for an extended warranty and when the chair broke they told me it wasn't covered. What's the point of an extended warranty I was lied too I was led to believe the warranty covered factory defective but no that didn't happen I was mislead. I would never buy anything from them again.

Highly recommend not buying from here. I’ve had no sofa for almost a month because this store doesn’t know how to order things correctly or communicate with customers. The fact that my ordered was messed up and i’ve had to call this store dozens of times on multiple days to finally get one single person to call me back is ridiculous and I have yet to have a manger speak to me when I was told a manager would be calling me about compensation for this issue. I will never be spending money her again.

Have been waiting for my Mom's bed and mattress for going on 8 weeks. We were told "Two weeks. maybe as long as a month". Calling does no good. They are saying it "might" be in on Monday which would make it over 8 weeks. I will never do business with them again. I suggest you go elsewhere if you are not prepared to weight for two months for your furniture.

My husband and I went in just to "look" at a sofa and ended up purchasing one in literally less than half an hour! We were greeted by Bob and then Alexis took care of us from there. Great service! Not pushy sales people, they're there to help though! Excited to get our new sofa!

Alexis was very helpful and straight to the point. We were in and out in no time very happy with our experience

Alexis the seller, Excelent service, help me a lot, very professional, thanks a lot.

Chris was such a great help here at Ashley! He made our experience of buying a new bed 1000x better than the first time we came. All I can say is if you need help finding furniture at a great price with a great discount, COME SEE CHRIS :)

Chris made sure we were well taken care of! Walked away with the perfect mattress!

Great service and savings thanks Alexis in York store

Gaireth was very helpful and knowledgeable. My favorite part was when he jumped on the couch to demonstrate the trampoline bottom. Gaireth and Bob were very accommodating to our needs. Would go again 10 out of 10.

Found exactly what we wanted with the help of Grant Anderson. Very helpful.

Grant was so helpful & was able to get me exactly what I was looking for- for my first place! :)

We recently purchased a dinging table through the assistance of Mr. Grant Anderson. In addition to his friendliness to customers and his deep professional knowledge about the furniture industry, Grant was also good at communicating with customers, quick at identifying solutions, patient with questions, proficient in responding to post-sale requests, and clearly devoted to his profession.

Had excellent service done today by Alexis today. I finally got my bedroom suite that I wanted for awhile. He made it happen.

Alexis was very helpful and knowledgeable for new mattresses and pillows

Alexis is very helpful and knowledgeable about selecting our new mattress and pillows 🙂

Was helped by Gaireth, he was very attentive and helped us customize the sectional we were looking for.

Amazing store and got to deal with a very friendly and professional sales person named Alexis. Highly recommend him when coming to this store. Everything was quick and easy. Again customer service was great!

Alexis was the best!

Alexis, and Bob treated us very well!! We appreciate them and the kindness and time!!

Second time going to this location very pleased with the service the salesman Alexis he was very knowledgeable with the product very friendly.

Grant was an amazing help when buying my couch!

My family visited the store over the weekend to purchase a sofa, recliner and mattress. Alexis listened to our needs and helped us come to a decision. He’s top notch when it comes to customer service and support. Gaireth was extremely helpful too. We appreciate the high quality service provided and definitely recommend this store.

Fantastic in-store! Welcoming and super helpful service. Thank you to Alexis for a great experience.

Grant was super helpful and detail oriented!

From the time we stepped into the store up until we left went flawless. Des was really helpful and at the same time not overly intrusive! He gave us our space to look and then was ready to help when we were ready! Would recommend!

Grant Anderson worked with us, got us a great price on a sectional! Thank you!

I worked with Grant to find a new bedroom set and he made my experience at Ashly home furniture quick and easy.

Desmond & Gaireth were a humongous help!

Gaireth was an amazing salesman!!!! He was not only knowledgeable but also helped with decor and space limitations. This experience was incredibly positive and he is super easy on the eyes too

Bought a bedroom set less than two years ago. The frame broke, although I bought the 5 year warranty Ashley refuses to help me in any way. I called almost every day with no response. There was always an excuse why someone could not talk to be. The Ashley stores are independently owned so you are directed to their “corporate office” which is their service department. The corporate office put me on hold then there was a dial tone. When I tried to call back three times they did not answer. The worst customer service I ever received. Horrible!!! I recommend you go somewhere else for furniture.

Grant was great, super helpful and patient. So was the manager but unfortunately I forgot his name. Id go back in the future.

Alexis and Gaireth made this the best mattress shopping experience I’ve ever had! They were very patient with me as I was hopping around from bed to bed until I found the perfect one. Shaquona also did a great job in checking me out at the register.

Was in over the weekend after visiting 3 other furniture stores. Alexis helped us right away. Alexis listened to what we were looking for and showed us 3 different couches. Alexis explained all the features answered questions we had and helped my mom find exactly what she was looking for. Everything was smooth. Thanks for your help!

Garrith was extremely helpful and was willing to help my wife and I with anything that we were interested in. I would highly recommend anyone contact him for any furniture wants or needs.

Grant was more than helpful at helping us pick out a recliner for our front room. He was super friendly, NOT pushy at all, and explained everything clearly and concisely. We will absolutely be back for more furniture from Ashley. It's always a pleasure shopping Ashley Home Store, and this particular store did not disappoint. Thank you, Ashley! And Thank you, Grant!

What an amazing experience!! We worked with Grant, who was by far the best salesman I’ve ever worked with. Good quality for a great price!

Alexis was great to deal with!

Set up with an awesome mattress and couch.

Grant Anderson got the best mattress for us! Had a great experience working with him.

Gaireth was great when me and my friend came into the store

Gaireth approached my wife and I assisting us with a major purchase when no one else would approach us!

If five stars are being so far the maximum acceptable, We gladly give Mr Kevin an extra one, making them in total six. Mr Kevin is a good sales person, kind, patient, very knowledgeable of his product, and always ready to go the extra mile.

Des was efficient & helpful.

Gaireth Anderson @ East York Ashley store was very helpful and knowledgeable. Very pleasant to work with.

Me and my Husband worked with Grant A. We walked in a Grant met us right away and helped us find a couch we liked. We went home and called him back later that evening to discuss measurements and prices and he was very helpful. We came in the next day and he helped us get our order in and made sure we had everything we requested. Wonderful customer service! Very friendly! We went to five furniture stores and Ashley was the most friendly.

Grant was very helpful.

2nd time purchasing living room furniture from Grant Anderson. His services are excellent!

We had a wonderful experience shopping for our new living room set at the York location. Alexis was our sales representative. He was very knowledgeable in regards to the inventory, he was available to answer questions, yet assisted us with Zero pressure to choose or purchse, which was wonderful and allowed us to make our decision with confidence and ease. Derek was the manager on site and didn't hesitate to work with us on the price. They even threw in a free rug to match our living room set! We will undoubtedly be returning to the York location to work with theses two as we make our house a home.

We had the pleasure of meeting Kevin and Shalamar at Ashley in York. Very friendly and handled our purchase with the greatest service. We walked in thinking we knew what we wanted and Kevin immediately caught onto our needs and showed us the perfect sectional for our new home. Shalamar made checking out a breeze and left a great impression. We can't wait to receive our couch and we'll be back soon!

Gaireth was great

Grant was so helpful. His knowledge helped make our decision! Ashley has earned my business.

Worked with Grant. Excellent salesperson. Great customer service!!

Desmond B was very polite and helpful! Thank you!

Salesman, Kevin was extremely polite, helpful. Highly recommend

Gaireth was great! He was a big help and awesome to talk to.

Chris Stallings at the York showroom, made our experience fun and easy! Great product for a great price. Thank you for making our night out without the kids enjoyable

Kevin picked out my table for me💐he was very polite, respectful just down right delightful. He is a nice fit for your company Ashley.

My shopping experience with Gaireth was very pleasant, quick and satisfactory. Not only was he knowledgeable of the product, he was very personable and very professional. I walked away very pleased with my purchase.

Gaireth was awesome to work with and incredibly helpful! I always dread walking into these places because of how pushy sales people can be. Gaireth showed me all the options and took the time to listen to what I was looking for as well as explain details and concepts that I never knew about when looking for furniture in the past. I am not a buy on the spot kind of person, and he had no problems with me taking time to think over my options. He also did a great job laying out all the dimensions and pricing info so I had that to take home with me. Ended up coming back two days later and purchasing a dresser and chest set after all other competitors fell short of the quality and service I had received at Ashley. Thank you again Gaireth, we can't wait to set up our new space!

Worked with Kevin today to purchase a new living room set. He was great to work it and made the process easy!

Gaireth in the York PA location was so helpful, patient, and respectful. He made the whole experience more fun and easy to find our perfect couch.

Ron’s service was excellent. Knowledgeable and patient

Bought a sofa w/ showman Grants help! Wonderful customer service! Will return for future needs

The Ashley Furniture store in York PA is absolutely a wonderful.place to shop. Ron was an awesome salesman to work with. They have such a wonderful selection of furniture and accessories. Thank you for helping us with our purchases.

Brief and to the point by Grant and Kevin sales well done

Super friendly and great customer service!

Very helpful and knowledgeable. Mykia was a pleasure to work with!

Desmond was amazing he helped us find the perfect couch for our new home!! He was patient and even friendly with our children. Thanks Desmond!

A great experience. Salesman was Alexis and he really knew his products within the store. Not a pushy or a "hovering" salesman but right there when you need him and able to answer any question you have.

Second time visiting Grant here at the Ashley store. Phenomenal experience buying a couch through him. He was able to help us take measurements and look up the order time for two different couches we were looking at. He price matched the price of the Zada for us and helped us out with a military discount plus some! Hands down, recommend checking about Grant at Ashley if you're in the market for new furniture.

The service was excellent, Gaireth was very helpful and knowledgeable, highly respectful, we are very happy with our purchase!!!

My wife and I were helped at the store by Grant Anderson and from the moment we walked in he was nothing but helpful. He offered us a measuring tape and remained hands off until we needed help. It was a great experience. We also found our new couch. While we weren’t able to get it at the store that day, he was knowledgeable and understanding about the processes we would need to go through to get it shipped.

Gaireth was super helpful with helping us find a new couch for our basement! We definitely recommend him for finding your furniture for your home.

Gaireth Anderson he very helpful in the mattress. I would recommend him in for help in Ashley Thank you ver much.

Visited the store in York recently and I have to say the customer service was great we were greeted and helped by Grant during our visit and left very pleased Grant was great and we will be back Thanks for the Great Service.

Des was great to work with. Had a great experience buying furniture at Ashley

Kevin was exactly what we needed to subdue our “pre-move” anxiety. He was calm, attentive to our needs, respectful of our space, and a very kind salesperson. The Whole Ashley Furniture team was amazing.

Had a wonderful experience buying a new couch here! Kevin showed us all the options and was extremely helpful, kind and such a delight!! Can’t wait for our new couch!

Service was great. Low pressure. Very informative. Made sure we got what we wanted within our budget. Our salesperson, Grant, was very patient and hung in there with us through four visits and our indecisiveness.

I had a good experience today with Kevin. He was very patient with me and kind.

All of the team that helped us- Garreth, Mykia, Des, Michelle- jumped right in and made us feel at home. Their teamwork went above and beyond, and helped us pick the right furniture to really make our house feel like a home. They did not pressure us, and when we had doubts or questions they were happy to give us advice and tips on what we were deciding on so we got all the facts.

Dez was a great salesman. Very helpful and attentive

I dealt with Grant for my purchase. He was pleasant and professional. Would highly recommend him!

I worked with grant today and he helped me and my family with no problems and was efficient

Des and Sarah were very attentive to our needs of pricing, color, and comfort . Des greeted us as soon as we walked in and helped us right off the bat , We were able to score an amazing couch that they both recommended based on what we were looking for , for a very reasonable monthly payment, with discounts and FREE delivery! This was a fantastic experience , and des was awesome ! Thanks again ! (:

Des was great. Very helpful and respectful

I worked with Grant and he was very knowledgeable and helpful in finding me a recliner at a good price.

Work with Grant great guy found the frame and mattress at a great price

Kevin was such a great help today while me and my wife were in the store today, even though we didn’t buy anything he still was able to get us in the right place!

Gaireth was so kind , he did help us a lot and so friendly. He explained explained everything and take all the time to advise us. Great customer service

Gaireth was very helpful and a joy to deal with when purchasing a dining table set. He even went as far as to have a discussion with us on which table would look better in our space by reviewing pictures we had. The level of personalization was top notch as he went above and beyond to help us make the right decision for us every step of the way.

Mr. Grant was very polite and helpful with us. He answer all our questions and was very patience. He takes grant of his job and has a very good look as a sales person. Thank you for all your help!!👏

The staff was super nice and helped me get exactly what I wanted and waited for me to decide for what couch I wanted the person who helped me was Grant Anderson.

Great service and knowledge. Mykia was awesome.

Gaireth was extremely helpful with helping us pick out dining room table chairs and a bench. He was a great and I would recommend him to help you with furniture selections.

Gaireth was Very social and knowledgeable

Grant a d Garrett are very helpful.

We walked in to the store after having a rough day moving, we looked dirty and tire and we passed 3 employees that looked at us but didn't say a word I'm guessing because of how we looked and then we hear a man's voice greeting us and asking how he could help. This man's name is Grant Andersen, he did not care how we looked he helped us from beginning to end on our process and we not only left with a bedroom set we left we left with the mattress. He was amazing and if you go to Ashley's furniture in York you should define give this man your business he is the best!

Inventory was amazing…nice selection…beautiful,clean showroom and our salesman Gaireth was very kind,helpful and knowledgeable he gave us several pointers about what to look for in a good furniture piece. We enjoyed our visit

Gareith helped me find the perfect living room furniture. He was patient and answered all of my questions throughout the process. He was so helpful, which made me return to look for dining furniture a few weeks later. Would definitely recommend working with him to find your home needs!

When you walk in you are greeted with a smile!! Me and my partner worked with Grant Anderson to pick the perfect mattress and adjustable base to help with a better nights sleep. I would definitely recommend coming here for all your furniture needs.

Met with Grant Andersen. Great guy very knowledge on product

Kevin was helpful and gave us all the time we needed to make our decision! Hoping we get 10 years out of the new couch purchase. Our last one from here lasted a decade.

Gaireth was amazing. He took the time to find what we wanted and with in our budget. he didn't rush us, he kept showing us different living room sets till we found exactly what we wanted. we were very impressed with him . would recommend the store and ask for Gaireth

Mykia was really helpful and very patient and nice. I would 10/10 recommend her for your shopping esperience. She is not pushy and gives you, your space. Again highly recommend.

Ask to see Gaireth! Super helpful.

Derek, Alexis and Grant were very professinal.

This furniture store is amazing, the furniture has really god quality, amazing customer service. Im really happy with my purchase

Alexis great customer service and very nice and the staff and the manager very helpful thank you will come back to this store

Alexis great customer service and great person and very detailed will come to see him and the staff very nice thank you

Amazing sales person Mykia. Ashley Furniture in York Pa. The entire staff are amazing.

Gaireth was awesome! So patient and helpful. Happy I checked out Ashley and had the pleasure of meeting him

Awesome customer service. Alexis was my sale guy. He's was very helpful and a real nice smile. I came in for a small couch. Bought Couch , ottoman,chair, and a table with stools. When I'm looking for something again I'll be back. Hope Alexis is there. Tk u for your help today 😊

Grant was very helpful and answered all my questions

Terrible experience. Bought a set of Sofa, Love Seat, and a Rocking chair in July 2023. They delivered the set and weren't able to get the Sofa in so they left it in our garage. Made multiple calls and no answer. Finally asked to get us another love seat and take the sofa back. They agreed. Today (11/16/23) they delivered the love seat. The delivery people said they can take Sofa in with no problem. We declined and they insisted. They took bottom out and took it inside. They broke bottom frame and said no worries. We told them to take the sofa they back to warehouse and they refused. What a pathetic service!

Grant was great to work with.

Came in today mainly looking in preparation to buy and Grant was fantastic. Made sure I had no question left by the time I left and if any came up after offered to help later as well. Also just a very polite and pleasant team in general.

Worked with Grant at Ashley furniture he helped me find the right Sofas for our family. I have been to a few the past few days an didn’t find anything I was “wowed” by until I walked in to Ashley. Great to work with!!!

Excellent service by salesman Alexis. Thank you for all the help.

Had a wonderful experience in at Ashley furniture earlier this week the sales associate Grant Andersen was very informed and knowledgeable and Extremely helpful. Because of him I will be returning customer.

HIGHLY unimpressed. Bought a reclining couch from this store 4 years ago. Saleswoman told us that the extended warranty would cover almost everything except pet damage. Not quite at the four year mark and the upper frame cracked. The warranty company said that it sounds like a manufacturing defect and won't cover it. Ashley Store says that it's not the stores problem. I now have a couch that leans on one side, I'm out over $120 for a warranty that doesn't do anything, and a broken couch that could be a safety hazard if someone sits on that side and it decides to break. So I guess I have to take the fault for being a sucker.

Great experience, management was willing to work with us.

Our salesman Jamir was extremely helpful and very nice. Not pushy what so ever. He gave us our space to browse the store but was there when we needed help. He worked us out a deal to keep us near our budget and still get us what we liked. Go see Jamir!

Garbage customer service. I scheduled a delivery for Saturday and they put the date in wrong on their end. They then proceeded to tell me their was absolutely nothing they could do to fix it and I now have to take off work because of their mistake. Every number I've tried for customer service is a dead end.

I don’t do reviews but I just had to do one on Mr. Alexis Perez. He was such an awesome young man and treated us like family. He is a great asset to your company. Keep up the Great Job. He deserves a raise. Thank you for a great experience even if I didn’t buy anything today , I will definitely come back when I’m ready to buy :)

OMG… where do I start, Alexis Perez was awesome. He answered all our questions and made us feel welcome like being home. His personality his professionalism was on point. He went above and beyond. We need more people like him. We will be coming back.Thank you for an amazing experience. He deserves a raise. :)

I usually dont take the time to give review! Alexis Perez was very professional and knowledgeable. Made me feel like a valued customer! Thank you for the AMAZING EXPERIENCE! I will be back! ;)

I did not have any experience with any other sales person, except for Chris, but I am telling you, you have to ask for Chris. It is impossible to have a better experience with a sales person than the one we had with Chris. He was great with our restless kid, he was helpful without hovering, he was easy to speak with, and he was honest. And, we didn’t have to fight for a good deal, he just took care of us from the start.

Didn't buy anything. But staff was helpful and informative.

Save yourself the grief. Sale 1 year ago, charged for pieces never recd or delivered, still can't resolve

Very helpful staff

Chris the salesman was excellent! Very accommodating and helpful!! Go talk to Chris!!! Very happy with ALL of his help!

Do not buy from this store. I have made two mistakes by ordering from this store. The delivery people do not understand English, and the store employees do not answer the phone when needed. Last year, we bought a couch from this store and returned it. The sales team sold us the couch for a price, but then later asked us to pay extra because they had made a mistake. We thought, "Fine, mistakes happen." This month, we ordered patio furniture from the store. When the delivery people arrived, they wanted to take back the couch from last year, which we had already returned. This is confusing, and we are still dealing with the situation. The delivery people do not understand English, and their manager told us to call the store. However, the store employees do not answer the phone, or they do not record customer information properly. I do not know who to talk to about this problem. The delivery people do not understand English, and their manager is unhelpful. The store employees do not answer the phone, and they do not seem to have a record of our previous order. I am very frustrated with this store. I would not recommend buying from them.

Really you are telling customers the warehouse burn because their furniture hasn’t arrived🤔 well ashley furniture did cause a house to burn to the ground over faulty furniture but really the lies never stop