Ashley Store York, PA

No, I am not satisfied with the service. The delivery drivers damaged my merchandise and left behind a mirror that I did not order. I contacted customer service immediately to have it picked up, but no one responded. Now I’m being charged for the mirror, and I still haven’t received the dresser I paid for. This is unacceptable, and I expect a full resolution — including removal of the mirror, delivery of the correct item, and compensation for the damage.

This has one the worst retail experiences my wife and I have ever had. Our couch was delivered almost a week ago. The delivery personnel were is such a hurry that they scratched up new doors and frames and damages a screen door. We just moved in to a completely remodeled home. The couch was pushed through with such force that the frame of the reclining portion is bent so badly that it will not retract We have contacted Regency, Ashley's parent company, Ashley HQ, the local store but nothing has been done. Tomorrow will be a week since the botched delivery, the house damage, and we still don't have a couch that works.

Tricia was very helpful in deciding but let me make my selection on my own. Answered all my questions.

Absolutely first class experience. We dealt with the sales manager, Gary. He was extremely professional and courteous. We went in and left with a couch ordered the same day.

Had sunny as our sales women, she was knowledgeable and friendly. The service was fast, delivery went well, and recliner arrived in perfect condition. Hoping the recliner holds up well, just like our bed set we got about 5 years ago! The quality is good for the price.

Professional, kind, super helpful

Amazing service from Sunny. The person who checked us out wasn’t very friendly & no personality. Thanks tho , Sunny !!

The couch is amazing! However, the delivery team could not get the couch up the stairs to the living room. They offered to disassemble and assemble the furniture in order to get it up the stairs. BUT, they said it would be an additional charge of $700!! We took the offer, did not pay them yet, and they said they would be back in a few hours to do the job. THEY NEVER CAME! And we had to haul the couch up our stairs by ourselves. If I buy from Ashley again, I will not pay the delivery fee and will choose another moving company instead.

Great service

Matt Bond was a pleasure to work with. He gave us a great deal on bedroom, dining and living room furniture

Protection plan sold in store for “peace of mind” for 5 years doesn’t cover failures due to furniture build quality. When the product fails because it’s made of Uzbekistani swamp wood and sawdust, you are on your own. If you have toddlers, and you find muster screws on their mouths once a month, CHECK THE CHEAP FURNITURE.

Appreciate the ability to walk freely about the showroom and have my questions answered honestly and professionally when necessary.

Mercedes went above and beyond with the customer service. She made me feel comfortable and helped me bring my guard down when making a purchase. Mercedes was very knowledgeable, patient, and helpful. Service with a smile 10/10

I bought a nice couch there. Shaq helped me with my purchase he was so nice and a pleasure to work with.

Great experience! Love the selection of furniture!

Grant

Grant was amazing to work with!

Steve was great!!!! He was patient and knew his information. I had a really wonderful experience at Ashley of York!

Trisha was great with helping us get the purfect sectional! What a great experience! Thank you Trisha

Very helpful form giving us plenty of time to look and ask questions. Very helpful with product information will buy there again

Ray was a huge help! We brought the whole family along and he was very patient with us. I walked around the store several times and kept changing my mind and he was more than happy to help answer all of the questions I had. Looking forward to our new living room furniture soon!

Tricia was extremely helpful, patient, kind. Made the purchasing experience so easy and stress free

Staff was very nice-Cass was great! And so was Tony-the manager. Great experience

This is what I received on delivery day, half of my order I had to refuse , now waiting for a date when they can deliver my furniture in brand new condition. They also charged me a split delivery fee, they had a Free delivery promotion, because they said my table would be delivered in 6 weeks. To my surprise Everything came on the same day, so no split delivery, no one told me the table was coming with everything else . So I had to call to get my delivery fee returned, only to find out I have to go to the store to do it. Another hassle a new homeowner doesn’t need. I will update when my replacements get delivered.

Gary Martinez! He is an amazing salesperson at York Ashley Furniture! We are so impressed with his service and care. He was patient and so helpful. We will definitely shop at his store again, and specifically look for him! The Peters

Great interaction with Gary.

Last year we bought a couch and love seat at Ashley that we absolutely love. Last week, we purchased a bed and mattress. Both times Grant helped us find the perfect fit for us. He even personally delivered the mattress for us!! We are so thankful!

0 Stars – Unprofessional, Damaging, and Completely Unresponsive This has been one of the worst customer experiences we’ve ever had and we will never shop at Ashley Furniture again. Our experience started when we walked into the store and made a purchase within 30 minutes — what we thought would be a quick and easy process turned into a months-long ordeal, and is still not resolved. First, our Ashley Furniture delivery went to the wrong address. Once the delivery team finally arrived at the correct location, they scuffed our walls and denied doing it, even though the damage was clear. While inspecting the sectional, we found the wedge piece ripped in two places, so we immediately requested a replacement. What made this worse was reviewing our doorbell camera footage later that evening — we were shocked to see the delivery team throwing our furniture cushions into the house from outside. We returned to the store to speak with store manager, Tony and showed him the footage. He agreed to send it to corporate and said they’d work on a reimbursement. Not only did we never hear back, but on a second visit to follow up, another employee even referenced having seen the footage, which means they shared it internally but still did nothing. After all of that, it still took three more delivery attempts for Ashley to get us the correct replacement wedge. We followed up in person multiple times and were given the runaround each time — no reimbursement, no meaningful apology, no resolution. This store was completely unhelpful, unprofessional, and dismissive at every step. The delivery team’s behavior was unacceptable, and the lack of accountability from Ashley Furniture as a brand is even worse.

Ms. Tricia was awesome! Quick, efficient, professional, caring. Tony, Gary, and Mina were all amazing too! Best furniture buying experience so far!

Tricia was super extremely helpful in helping with our mattress needs. We were able to come in and pick a split mattress for my wife and I since we have different needs. She was very helpful and very knowledgeable.

Today I was taken care of by a gentleman named Matt. Very knowledgeable, professional, and would recommend to everyone. Had a strict price point that he was able to hit. Great job Matt!

Needed to wait 3 weeks for delivery. Delivery was courteous etc, but product quality was poor. Got a splinter from one of the chair backs.

We just recently moved to Pennsylvania. From the moment we entered the store, Cassandra greeted us with a smile and was extremely friendly as well as professional. She immediately offered to help us and she assisted us with everything we needed. Even questions she was unsure of, she was very polite and gathered the information. Both her and her manager Tony were phenomenal and went above and beyond to help us. They even took the time to verify all our information several times to make sure that the order was correct and no mistakes were made. If you are looking for furniture I highly recommend them. You won’t be disappointed.

Huge selection and great quality pieces

Horrible experience! Do not use delivery guys! They acted like they can’t get a cabinet up the steps because it’s tight. Then said it’s $450 per item to get rebuilt in the room and act like sales guy to get you to pay it. I told them to leave it and I’ll take care of it… then it voids all warranties. Then I got the dresser up the steps, it was tight but doable.

Very helpful and knowledgeable easy to work with .

Great selection and sales reps Grant and Sunny were very helpful!

Sunny greeted us when we walked in looking to replace our sofa. This was our lucky day. She was so very helpful. Answered all our questions and worked with us on financing. Highly recommend the service we received! Looking forward to delivery of our sofa

Got new couches and kitchen table during Labor Day and Matt was our sales rep and he did a great job helping us piece together individual order pieces.

Tricia was very friendly and helpful. Found exactly what we were looking for!

Tricia is so vibrant, outgoing, friendly, and just an amazing women to go too. She helped my son and I find the perfect living room set and the perfect plan for our family. She rocks!

Tricia was very helpful when we came in today, helped us find the best couch for what we wanted and helped us to find a payment within our budget!

Tricia was fabulous, patient and understanding on what our needs were. Very pleasant to deal with.

Tricia was very helpful, helped with all issues,and polite.

It’s amazing

Absolutely great expectancy customer service Ray was awesome!

Matt B. was very helpful with selecting a couch and coffee table, would highly recommend.

Matt B was very friendly and super helpful on our search for the perfect couch and coffee table! We were in and out of the store very efficiently, and are excited to have the perfect furniture for our space!

Mercedes is pleasant, professional, knowledgeable and doesn’t push you to make a decision while you are in store. She spent a great deal of time with us, even after we told her we were from out of the area and wouldn’t be able to buy a sofa from her. She answered all of our questions and didn’t try to sell us what we didn’t want. She listened to our wants and needs and directed us to the right item, not the one she wanted to sell. I wish we could buy all our furniture from her. I would feel like we were getting true customer service, not just a sales pitch.

I had a very disappointing experience at this location. The staff was unfriendly and the overall environment felt unwelcoming and hostile. Instead of feeling like a valued customer, I felt uncomfortable the entire time. I would not recommend this place based on how I was treated.

Tricia was amazing couldn’t have had a better experience

Tricia was wonderful in helping me and my boyfriend select a new mattress. The team at Ashley Furniture was also very welcoming and kind.

Was doing a simple look around and Grant was very helpful

Tricia was big help in buy my furniture

Ray was very helpful highly recommend!

Had Ray as a salesman and he was a great help in finding and pricing everything!

Worked with Tricia and Grant, been here before and it’s always been so smooth and such a pleasure! I will always get my furniture from them

Tricia and Grant were so helpful assisting us in our bedroom furniture purchase. Highly recommend Ashely Furniture and will return for future purchases!

Awesome experience with Ray

Ray was excellent! He made sure to get us the best deal possible on the mattress and pillows we liked. we appreciate his time and knowledge!

Tricia our sales lady was very helpful, knowledgeable and friendly. Will definitely be using her when we purchase our living room and bedroom set

Tricia was awesome to work with! She was so friendly and helpful!

We had the best experience with Tricia today!! She helped us find the perfect couch for our new home as a newly married couple. :)

Ray was great at helping us get the sofa set we wanted at an affordable price!

Tricia was extremely helpful assisting us finding a new mattress and a new sectional for our living room. Would highly recommend.

Ray was extremely helpful and took his time to help us make our purchase on our new sofa!

Mercedes was nice and knowledgeable and to her credit remembered my wife and I a month later from our first visit.

Trisha was the best and was very patient and very respectful on helping us find the perfect couch! Later we went back for a dinning table and Mercedes was a great help!

My husband and I are in the position of buying a new house. Meaning we were ready for a new couch. We walked in and we were greeted by Tricia! With her many years in real estate she was able to help us understand the blue prints and figure out the best configuration for a couch. She was absolute angel and we will be back in the future for her help!

Patricia was amazing to deal with and worked closely with her manager Tony to offer the best price. Thanks for a fun experience!

Tricia was amazing. Highly recommend.

Trisha had amazing customer service.I appreciate all she did for me.I will definitely being buying from here again.

Ashley was amazing Tricia and Julianna were extremely patient with us and made our shopping experience amazing. We are new to PA and they made it a wonderful experience.

Tricia was extremely helpful and pleasant!

I was very pleased with the customer service Tricia provided. She greeted me immediately, and was very friendly while still being professional. She asked questions, and listened to my answers. She was not pushy and very appreciative of my business. Sandy D

Mercedes was really helpful she should get a raise

Tricia was a great help thanks for all you have done

I really my Isanti table. Mercedes was very available Along with the staff at the York Ashley store. Table is lovely! Thanks for the service:)

Tricia was great. Showed us how the couches were dog proof and how we could make our own configuration. She gave me an even better deal than originally planned.

Tricia was very helpful! Highly recommend her!

We had a great experience at Ashley and our sales rep Ray was a pleasure to work with.

Ray did a great job!

Went in to find a new living room furniture set. We were greeted at the door by Ray, who helped us decide on a wonderful set. He made the process go smoothly, and was a very positive influence on our decision.

As soon as my husband and I walked in the door we were greeted by a very nice and polite gentleman Ray. He gave us input on where to look in the store and was very helpful to us finding the furniture we wanted. He was very personable and professional. The store has alot to offer and is bigger than it looks from outside. Overall a great experience!

Ray helped me find the perfect chair for my nursery. Very helpful and informative!!

Quoted me $300+ more than what the website said 🤡

Tricia and Gary were the best!!!! They were amazing!!! They helped us a lot! Go in there and ask for them!!!!

My experience with the store was very good. My sales girl was excellent. However, their shipping wasn’t so good. Both sofa and loveseat had tears in the leather. I was surprised to see the furniture was not protected when sitting in the back of the truck. Delivery was rejected.

I am so happy I left another nearby furniture store to go to Ashley Homestore. Not only was I welcomed in a friendly and accommodating manner, Grant Andersen went above and beyond to ensure that I received white glove service. I can't thank him enough, but I can tell you that if you ask for Grant, you will not be disappointed. Tony, the general manager helped bring the transaction together ensuring I had the perfect new furniture in my new home.

Tricia was a wonderful person to deal with helped me with all my questions and Tony helped get me a price I couldn't turn down!! Thank you all for your help and care keep up the great work

Tricia was super helpful and very pleasant! Helped us get what we were looking for!

Mercedes was the BEST sales person!! She took her time and helped me find the perfect mattress for my bad back and Tony did a great job getting me a reasonable price! Both of them were wonderful to deal with!!

Great experience. Ray was our salesperson and he was extremely helpful and polite.

Trisha was excellent to work with!

Came in on two separate occasions and purchased a few items to liven up my home space. I was first greeted by Gary and he helped me tremendously with recommendations and helped big with the pricing of my new couch and coffee table. And my second time I was helped by Tricia who had helped huge with my purchase of my dining room table set and was very helpful and kind through the whole process. Absolutely love everything I got and the hospitality

Grant did a great job!

Grant has excellent customer service skills. I like his no pressure approach and knowledge on every furniture piece he showed us. He's a great salesman.

I worked with Grant Andersen and he was really helpful. I recommend.

Tricia was such a big help 😊

As I opened the door and walked in to Ashley's, I was greeted by Mercedes, who served as my guide throughout my furniture shopping. She was warm, friendly, helpful and attentive. Thank you for demonstrating these traits Mercedes, and for helping to make the shopping experience, a pleasant one!

My boyfriend and I had a wonderful experience. Gary was very welcoming and helped answer all of our questions and concerns. We definitely recommend him!!!

Tricia was very helpful and we were very happy with our purchase.

Ray took care of us to our utmost satisfaction! He was very patient with all our changes. Ty

Tricia was fantastic! She answered all my wife’s questions and made buying fun! 10/10 truly exceptional!

Tricia at Ashely’s York, Pa was the best !

Great Service, Mercedes!!

Tricia was great. She worked with us through all of our indecisiveness, was patient, and nice.

Tricia was awesome. She was creative and worked hard to find what we want. From the moment she greeted us at the door to when we left was a pleasurable and no-pressure experience. I highly recommend Tricia!

Our sales representative, Ray, was the epitome of professionalism. Stuck with us. Let us do our homework. He did a great job.

Salesman was very helpful and knowledgeable.

I came in to get a new recliner Mercedes helped me find the perfect one for me. She was so kind and knowledgeable.

Walked in the door and immediately had Ray there to help me go through multiple recliner chairs for my mom who just had cancer surgery. He is extremely patient and helpful and made the process of picking out the chair very quick and easy.

Our sales person was very helpful. Only down side was not having furniture design we New looking for.

Charlsie worked with Tricia today and was very pleased with her knowledge on sizing up the furniture to fit just right. We will be going back soon for more furniture.

Just got my first couch thank you Tricia Nunn for being so helpful and patient!

Tricia was very helpful and informative. She was always there to answer every question we had and overall a pleasure to work with.

Ray was super helpful and found us a great deal on a sofa and ottoman!

Wife and I bought and paid for furniture in full on June 5 for a mid- July delivery. Today, June 18, they called and said the furniture was already sold. No other explanation or no offer to help us locate from other stores. DO NOT BUY AT THE YORK PA STORE.

Ray was Amazing!

(Translated by Google) Very good the name is Ray (Original) Muy bueno el nombre es ray

Great experience with Ray, did a fantastic job helping me finding the right furniture

Grant was awesome!!! Super friendly and got me some awesome deals on a new couch!!! Definitely recommend Ashley!

Absolutely thrilled with my experience at Ashley Furniture thanks to Ray! From the moment I walked in, Ray made the entire process not just easy, but genuinely enjoyable. He listened carefully to my needs and offered expert design advice, helping me choose pieces that perfectly fit my style and space. What truly set Ray apart was his dedication to making financing a breeze—he explained all my options clearly and found a plan that worked perfectly for my budget. Ray’s attention to detail, patience, financing wizardry and creative eye turned what could have been a stressful shopping trip into a fun and memorable experience. I left feeling confident and excited about my new furniture, all thanks to his outstanding service. If you’re looking for someone who goes above and beyond to help with both design and financing, ask for Ray—you won’t be disappointed! Five stars, hands down!!

Mercedes was very easy to deal with and was able to answer all our questions!!

Mercedes was great!

Ray helps my mom get her furniture today. He made a great deal.

Ray was great. Best service

Mercedes was prompt and extremely throughout and helpful with us buying my brother’s couch. Amazing job!

Ray was very helpful finding decor for our home. He priced a piece that didn’t have a for sale tag and we were able to take it home! I was pleased with his service.

Ray was a wonderful salesman. Extremely helpful and I would buy from him again

Went to Ashley in York Pa. Worked with Mercedes to get a new couch and she was awesome went thru finance options and found a perfect sectional that was within our price range! Highly recommend her and Ashley

The entire staff at the store was friendly and welcoming. Sunny, the sales associate I worked with, was wonderful. She was polite, unassuming and easygoing.

Autumn was such a great help and a very nice energy

Mina is amazing she may be new but she is phenomenal already!!

Staff was very nice and welcoming and now i have a wonderful couch😁

Julianna is amazing! She works as the office manager, and I just loved and appreciated how she helped me!

Purchased living room furniture from Ray at the York store. Great experience from the time we entered the store. From the customer service to the great selection; highly recommend this location!!

Mercedes was very helpful and knowledgeable! Great shopping experience!

Great sales experience! Mercedes was extremely helpful knowledgeable and easy to work with.

My boyfriend and I bought a sectional in March from the York store and our experience was AMAZING! Matthew helped us out from beginning to end. He was so polite and helpful, but also gave us our space to browse. Everyone in the store made the buying process a breeze. Our couch was delivered in one week and the delivery crew was exceptional. We take the best naps on our sectional and our dog loves it too! Matthew is goated and deserves a big, fat raise!!!!! Go to Ashley York for all your furniture and ask for Matthew.

Ray was fantastic, super helpful and friendly in the Ashley store of York, PA 17408

Ray was a huge help with a great attitude!!

Best salesperson ever Matt in the York PA location. He was sooooo patient and very professional

Ray

Ray was amazing in assisting us with our purchase! We came in for a bedroom set and he found exactly what we needed. We'll definitely be back to purchase mattresses in the future.

Ray was amazing!!!!

Ray was awesome! Gave us all the information we needed to make an informed decision. Highly recommend you go in and ask for Ray!

Ray was super helpful! Worked with us and helped us customize the perfect couch!!

Gary was great! He was very helpful and informative about our purchase. They were able to work with us on financing to make it affordable.

Ray was an excellent helper in finding new furniture for the living room. Best customer service i have had in the past 15 years.

Ray was very knowledgeable and helpful in getting us into the perfect couch for our home. Highly recommend if your looking for a sales man that actually listens to your wants and has your best interest in mind.

Ray gave us a Fantastic experience ….was patient and very descriptive and knowledgeable of the industry and got me the best results.

Ray was very knowledgeable and extremely helpful

Sunny was great to work with she is very kind and I enjoyed working with her.

Ray was great and so helpful! He made sure we got everything we needed in our budget!!

Ray was wonderful to work with!

Sunny was phenomenal and we could not ask for better service.

Mercedes was a professional polite and kind representative. Great selection and prices. Something for every one

Mercedes Allie. was very helpful. Helped us find exactly what we wanted. got a great price. Delivery and protection plane. Could not be happier with the service provided. Thank you so much we will be back.

Mercedes in York was very nice and helpful!

Friendly and knowledgeable service.

Huge showroom! Fantastic deals! Grant is very knowledgeable

Steve was very courteous & knowledgeable. We bought a recliner after Steve showed us numerous ones both in the store and on their online inventory. He has unlimited patience with my questions. All in all, a pleasant experience and we wouldn’t hesitate to go back & ask for Steve

Steve was FANTASTIC! So friendly, helpful, and fun to work with. He found all the information we needed and helped us get the best price. I got exactly what I was looking for and couldn’t be more excited for our new furniture. We’ve shopped here many times before and will definitely be back. We love our York Ashely Furniture! PS - Tony was super awesome too!

Steve

Mercedes was very helpful and knowledgeable. I would definitely buy from her again.

Mercedes was super helpful! She squared us away with the perfect set up for our sectional.

Steve Pleasant professional and straightforward to to the point and honest I highly recommend seeing Steve when you come to the store

I was assisted by Grant in finding my next mattress and he was a great help. He showed me exactly what I was looking for and worked with me to get a rock bottom price with professional and prompt service.

Mercedes was the sweetest and very knowledgeable.

Wonderful experience with Grant and Tony today! Best experience EVER shopping with Ashley. Grant was not pushy and allowed us space and time to browse. He was right there when we needed him, we didn’t have to search for him. He anticipated our needs and had all the answers. The entire team seems to love their job and extremely knowledgeable. We will definitely shop at this location again!

Excellent experience. Grant was great, very knowledgeable and made selecting the right furniture easy.

I enjoyed my time and Mercedes was very helpful I went to the york pa location

Mercedes and Tony were incredibly helpful in helping us find furniture for our home.

Exceptional service and great price . Please go see Ray for your furniture needs!

Mercedes was super helpful and patient showing us our options around the store. She was also very knowledgeable about all the pieces we were interested in.

Ray helped us to find a great tv stand for our living room! He had much personality and was wonderful to talk to. Thank you Ray!!

Ray was very helpful

Great experience. Mercedes worked well with the explanation and getting us what we were looking for.

Ray was so sweet very helpful

Maggie was wonderful !!!! Very helpful and down to earth. Made my visit very easy.

Efficient and knowledgeable.

(Translated by Google) Thanks to Magalys Herrera for such excellent service and accommodation. (Original) Gracias a Magalys Herrera por tan excelente servicio y acomodo.

So many issues... You should know a few things before purchasing an item at one of these stores. 1) if you buy an item that must be delivered your sale is no longer with the store and you must deal with "corporate". 2) you cannot return the item to the store. We ordered a dining room set that was delivered March 29th. Upon unpacking the same day we noticed that the table top has a defective surface that looks like a chemical ate the finish. It feels like sandpaper. We call the store and immediately opened a case with photos. We were told we would hear something in 24-72 hours. I emailed the store for updates after the time frame had passed to learn that "corporate" had tried to call us and stated our number didn't work. I wrote back immediately that isn't possible... which turned into the store calling us. We answered first ring. They wrote back again to "corporate" asking for us to be called again. Days later i'm told by the store that "corporate" called and left a vm for us. No calls. No voicemail. No escalation. From anyone. In fact, it was so bad I was told by the store that I "needed to check my voicemail". I asked for escalation that friday via email. No answer. I head to the store and speak to the store manager now a week after delivery. He wants to help but his hands are tied. He tells me I couldn't even bring the items back to the store for a return at this point if I even wanted to since "corporate" is in charge of delivered sales. Monday rolls around and store manager calls and asks if I had received a call. Nope. No calls/No VM. I am giving a name and number to call and surprise!... it's a call center and I have to hop through multiple teams to get where i'm supposed to be. They wouldn't transfer me to the guy whose name I was given. He tells me he would talk to the service dept and they would call me back. He also provided a number for the service dept directly which I called and was told they would be in touch within a day to schedule and that this table was instock so it wouldn't take long. Amazing at this point that the store has never an issue with email/phone reaching us but "corporate" can't. Today 4/8 i'm told that the table doesn't have an arrival ETA to their warehouse until 4/14. Really wish I hadn't setup the sale of my previous dining set for the same day the new Ashley delivery arrived. So much time was lost here by a company that doesn't seem to care or try. I really wish I had never placed an order with this chain and at this point I never will again. I asked the store manager to have their regional manager to contact me regarding this situation and he said he would.. But I guess the phones at Ashley corporate really only work when they want them to. Shop another store/chain before choosing Ashley. They fail miserably when it comes to resolving issues.

Antoine was absolutely wonderful to work with!!

Great, and fast service!

Had a great experience. Gary was incredibly helpful, patient, and knowledgeable. He made the process easy and took the time to ensure I found exactly what I needed. I really appreciate his help and highly recommend asking for Gary if you’re shopping here!

Antoine was wonderful and very knowledgeable. I only had an hour to shop and he found the perfect mattress and frame! Couldn't be more happy with his service. 5 stars!!!

It was a very good experience purchasing our living room suite from him. He was very knowledgeable. Julianna was also very helpful when I wanted to purchase additional pillows.

Gary was great to work with! He helped us pick out the perfect couch!

Antoine Mazyck was a great salesman! He was kind and generous easy going and not pushy at all!! We found what we wanted and it’s perfect for a great price!! Gonna love our new reclining loveseat!!! Thank you!

Met with Grant today while looking at a couch! He was nice, sweet, respectful, and oh so helpful! Was such a great help with finding the right couch and helped us get a great deal while purchasing! Will definitely be returning to buy more furniture with him in the future!

Gary was extremely kind, nice and helpful, he asked the right questions to understand what were we trying to find, he gave us the best option/price possible too. Took less than 30 before we bought our new couch!!!

Excellent sales staff and good value for the money.

Very nice salesman men Antoine and Tony helped me get exactly what I wanted and a nice sales lady by the name of Tina CHENA customer service rep. I really appreciate all their help.

I recently had the pleasure of working with Gary at the furniture store, and I can't say enough good things about him! From the moment I walked in, he greeted me with a warm smile and made me feel right at home. Gary took the time to listen to my needs and preferences, guiding me through the various options without any pressure. What really stood out was his extensive knowledge about the products. He answered all my questions and even offered some great design tips that I hadn't considered. I appreciated how patient he was, allowing me to take my time to make the right decision. In the end, I found the perfect sofa that fits my style and budget, all thanks to Gary's expertise and friendly demeanor. If you're looking for someone who truly cares about helping you find the right furniture, I highly recommend reaching out to Gary!

Great customer service and prompt delivery service

Antoinette was excellent in providing details about the product we wanted and he introduced us to the manager to get an additional discount. They allowed us to shop without pressure and intermittently checked with us throughout our wonderful shopping experience. Thanks for all the support.

Salesman was great, but on delivery day my mattress never showed up, after being stuck at home waiting for hours. Finally after I had to call, they said they weren't coming and wanted to reschedule for 2 weeks away. Nope. Keep the mattress. I got a way better deal elsewhere.

Everyone was so wonderful and great to work with!

The sofa we wanted had to be ordered and they were very helpful getting it for us. Grant helped us before and was kind and helpful.

Raymond was an excellent help. Very nice and respectful!

My husband and I had a very pleasant experience shopping at Ashley Store today. We were greeted by salesman Antoine and he could not have been nicer. He was not pushy in any manner and was available whenever we had questions. We appreciated Antoine’s noninvasive, yet effective, sales approach. My husband and I are extremely happy with our purchase of our sofa and loveseat. Another positive moment was when the manager, Tony, made a point to come over to thank my husband and I for our business. Overall, this was a wonderful experience!!

Antoine was so incredible. Allowed me time to really walk around and find what I really liked. Sweet as pie to my kids and really worked to get me financed with the furniture set I really wanted! Shout out to Tony, yall both made this a very enjoyable buying experience!

Fast, informative, professional help!

No terrible

I worked with Raymond. He is of excellent help and cheer. Let him know we appreciate him

Went to Ashley Furniture today (York, PA) to buy a sectional sofa & had an absolute wonderful experience! My sales Rep Antoine was very professional & helpful with finding exactly what I needed. Very pleased with every moment of the transaction. If you are looking for anything to furnish your home, go see Antoine at Ashley in York! 5 Stars

Do not make the mistake of shopping at Ashley Furniture in York. It took them 3 months to deliver a bedroom set. A year later and the dresser has completely fallen apart. I doubt that these problems and bad service are specific to the York location, so I will be avoiding any Ashley brand in the future

Found the perfect bedroom set for an amazing deal with so much help from Julianna she was amazing and so helpful! Highly recommend !

Julianna treated us well when we came into the store. Will be back

Stopped in at Ashely on 30 after stopping at a few other furniture places as my husband and I have to furnish an entire house. We finally found a living room set we both loved and the price couldn’t be beat!! Thanks to Raymond, Sherry, and Skyler for getting us all straightened out. Can’t wait to go back and pick it up later this week!

Very friendly

Julianna was very helpful and kind.

Antoine was an absolutely amazing sales associate! He was super knowledgeable and helpful throughout the process, and Julianna was wonderful at handling our checkout process. I am not one to enjoy furniture shopping, but these two made it a great experience.

Grant was exceptional sales person, very accommodating! Skyler very helpful with organizing sales!!!!

Rose and Skyler was great. Helped every step of the way. Great service. Great People.

Worked with grant he help us pick out some furniture and he delivered one of our pieces personally I look forward to working with him again

Nine times out of 10. It's not in stock... 6 to 8 weeks for delivery. 1/28/25 Update come to find out, Raymour & Flanigan can get Ashley furniture items faster and a lower price.. what's up with that????

Beware of Gary Moreno the sales man if acted very nice worked up a deal on a 3 PC couch was happy till it was delivered and I only got 2pc looked at my bill it did say only 2 PC but he told me I was getting 3pc so mad right now trying to get my money back will go somewhere else where the sales person doesn't try and fool me so disappointed I really liked it but not paying that much and only getting 2pc when he told me 3pc set

Gary M. was a wonderful salesman- very helpful, not pushy, worked very hard to get us where we wanted to be in cost. Ask for Gary

This is the worst company I have ever dealt with. The customer service is terrible and does not care about you at all. I worked with Gary when purchasing my couch. He was good until he got his commission check and was now “too busy” to help solve any problems. My couch was missing some pillows and the delivery company broke the lock on my door, leaving me to hire a lock smith to fix it because the company refused. The customer care was very condescending and extremely rude. The company had me running around in circles trying to get reimbursed for the damages they caused to my home. They delivered my couch with a black stain on the back and told me i will be contacted within 3 days to get it fixed. Then it changed to “we will mail you the stuff to fix it and come out shortly after that” to it now being “oh just wait another week, we don’t have anyone in your area just yet to fix it.” I bought my couch on October 11. It was delivered around October 26. It is now almost December and my couch is still stained from their delivery. Please save yourself the headache and time and order from anywhere EXCEPT this company. It is pretty sad when their own employees are telling me never to shop here again due to the poor business structure of the company. I think its also worth noting that the company will only respond to positive feedback they receive. If you look through these reviews, I do not see a single response or apology on any review that is below what they deem acceptable to respond to. Just like these reviews, the company will only respond if you have something good to say. They do not care about helping anyone that has a complaint and good luck getting a response about any complaints or concerns you may have. If you want a smooth and hassle free process, go somewhere else.

I had bought a really nice sofa a few months ago. There was a problem in financing. I had bought it on credit with the understanding that it would be interest free for a year. I was so very disappointed when it came time to send in payments that it was not interest free after all. There wasn't anything they could do to make it right.

I had a great experience with Kim. She wasn’t pushy, answered my questions bluntly & made genuine recommendations based on my needs & budget even when I communicated I wouldn't be purchasing today. I’ll be back because of her.

We purchased 2 loveseats 2 years ago. We bought the protection plan. In April of 2024 the headrest of one of the loveseats tore because it was so thin. We were referred to the company that the protection plan is with. We were told it is not covered under our plan. We went to the store in York to see if they could help. We spoke to the manager on duty to see if they could help. He said no and walked away from me. I told him it was ridiculous a company won't stand behind their product. I would advise NOT to go there.

Gary M. did an excellent job showing me what I was interested in. He was very helpful without pressuring me.I was pleased!

While I understand online prices are different there shouldn't be a 600% price difference. Charging 6 times the price is absurd. That's OK, we went to Lancaster and they helped us out for the same price as online.

Gary was very helpful with guiding us through our options.

Grant was very helpful and knowledgeable with our purchase of bedroom furniture including mattress selection. Would highly recommend!!!

(Translated by Google) Very good attention, super good by Gary (Original) Muy buenas atenciones súper buena por Gary

. My fiancé and I bought a couch from here.. the couch within a few weeks was not working correctly / getting stuck and wouldn’t recline . It felt like pulling teeth trying to get a appointment with Ashley then with their joke of a furniture repair company BP furniture which has canceled twice on us when we have stated the time we work and they still expect us to drop everything to be there. Will never buy from here again. You’re better off somewhere else. We have waited since August to get this couch fixed

Sales representative very friendly. Like chair very comfortable. When chair was delivered I was not sure what to expect, box chair was in was in very rough shape. The chair inside box had no plastic bag over it for protection. Cushions inside where just thrown in on top of chair. Have a small problem with chair making a popping noise at times, waiting on repair team to check it out.

Gary was great! He answered all the questions we had and even gave us alternate options that matched some of the things that we liked from other pieces. We would definitely go back and work with him again!

Help has been extraordinary. I have changed my order without nasty faces or anger. Very kind and helpful. Ashley near my house which 17402. Chris and manager have bee so patient

Grant was wonderful, he went over options and wasn’t pushy. He was patient and helped me find a great sectional!

Grant Anderson is worthy of a 5 star plus rating!. He is helpful & friendly as well as professional. From the time he greeted us at the door until my purchase of a sofa, chairs and later on bedroom furniture was completed he was by our side for help but never felt pressured. A slight problem with customer service was remedied in minutes. Thank you Grant in knowing how to treat a customer!

Dealt with Chris Stallings. Everything seemed soothing until it came time for delivery. Chris had failed to order slats to hold my mattress into my new bed set. Called and Ashley’s Furniture was no help what’s so ever. Their solution was to order them now that there is a problem rather than order them initially. They seem to fail to realize that this bed set was so i would actually have a bed to sleep in. So i guess the sofa will be my new bed for the new 2 weeks while i wait for the slats to arrive.

Thank you Grant for helping me with our new dining room table! I’m glad I decided to stop in the store instead of ordering g online. I look forward to future business!!

Their warranty is misleading and the furniture is trash

Nice selection of furniture.

Thought we were getting quality furniture and service. Took over 6 months, which included several last minute visit cancelations by SAW their repair company (when they finally came in April (this all started in January) tech mis installed part and claim he didn't know why it wasn't still working(recline function on sofa), next tech came in late June and found the miss installed part and corrected it. All this after many calls and promises of we will call you back from Ashley "customer service" department. Calling the store did little good, with managers (Sheri) that don't care about product or customer. Also save you money on their rip off GBS protection, it's a scam that neither GBS or Ashley really stand behind.

We spent over 20k on furniture. Promised delivery on July 13th of most of the order which would include bedroom suits and mattresses with living room furniture to follow. Left a message a few days ago with no response. Called today finally got a hold of someone and now they are saying that delivery isn’t guaranteed on the 13th as promised. When I paid a few weeks ago I even confirmed delivery would be July 13th and was told yes. Now apparently delivery has changed and no one had the courtesy to even call. Very disappointing for the amount of money we spent.

We walked into the store and everything was taken care of for us. We are new to the area, from sales rep Chris to Justin the manager and the finance dept. everything went well and smoothly. We will definitely be back.

i worked with grant anderson and he had great customer service and i left the store quite happy !

Christopher Stallings was excellent! Patient, informative and a pleasure to work with. Kudos to the entire team! Financing was easy and clearly explained. No suprises!

I went to this place on Sunday and met Grant. He was vety nice and helpful. We were looking for bed frames, a dresser, & stand sets for my sister and I. He showed us many different sets & my sister ended up loving one.He helped a lot with pricing & letting us know when we would receive it. Even though we got one set we still enjoyed his service & will probably return for more furniture. But what sucks is having to wait 2 weeks for the furniture we want. Especially because we already have the bed & box spring for it. Other than the wait time we had a pleasant experience thanks to Grant.

We had a great experience working with Chris. He was very patient with us throughout the process and answered all our questions.

When walking in we were greeted by Grant. He was very attentive to our requests and was very helpful in finding us the best deal for our furniture.

Bought a sectional with extended warranty. Sectional broke before owning it for a year. Trying to get a repair or replacement is impossible. Trying to deal with the company that's supposed to make repairs is frustrating. They always need to get back to you in 48-72 hours which they never do. I went into Ashley Furniture thinking someone there would help. Ha, they sent an email and I was told they would get back to me in wait for it.....48-72 hours. After doing a search I see many other people are dealing with the same issue.

Awesome! Very knowledgeable, great service

Wonderful experience … Chris was a great and patient professional salesman - I would refer him and use him again for all our furniture needs. Shannon was wonderful to complete our check out experience as well ❤️!!

I would give negative 5 stars if possible. We dealt with the York, Pa store once before and bought a living room set. We were pleased so we went back when it was time for us to replace our bedroom sets. We needed 3 bedroom sets, one for my wife and I, and one for each of our two kids. We dealt with Chris Stallings. So we chose to deal with him the second time. We purchased $10,000 worth of bed sets. We had to wait 6 weeks for it to be delivered, which I wasn't too happy about, but it is what it is. Then comes the day of delivery, the guys are bringing everything in and, they got our frame set up and the guy informed me there's no box spring or foundation for our bed. We tried calling the store, the lady started Chris was busy and he would call us back. I tried to call to reach a manager, and kept getting a voicemail. Eventually Chris calls back and my wife answered and explained everything. He began saying how he wouldn't sell us their foundations because they cost too much. He usually recommends going to Walmart. Why would somebody buy a $4,000 mattress and put on a Walmart box spring! Regardless, he didn't advise us we needed a foundation one way or the other! We were under the assumption the mattress came with a foundation since it cost so much! Long story short, he takes no responsibility, sold us a bed that's not compatible, and/or without a foundation, the same for our daughter. Her bed needed a box spring and that wasn't mentioned either. We've spent a lot of money there in a short time but I will NEVER GO BACK AFTER THIS! Now I have a bed I can't sleep in until I can get a foundation.

Grant was very helpful in finding me a sofa and accent chair. I would definitely recommend Ashley for all your home needs. Sherry also did great job with my paperwork and going over the paperwork with me. Thank you

I work with Grant Anderson. He is an excellent salesman with great attitude and fabulous dealing personality. I'm very happy to make a deal with him.

Grant was very very helpful at Ashley! Helped me pick out everything I needed.

Alexis hooked us up big time and has fantastic hair. So luscious. So voluminous.

Chris is awesome! Very friendly, funny, and super helpful!

I pay for an extended warranty and when the chair broke they told me it wasn't covered. What's the point of an extended warranty I was lied too I was led to believe the warranty covered factory defective but no that didn't happen I was mislead. I would never buy anything from them again.

Highly recommend not buying from here. I’ve had no sofa for almost a month because this store doesn’t know how to order things correctly or communicate with customers. The fact that my ordered was messed up and i’ve had to call this store dozens of times on multiple days to finally get one single person to call me back is ridiculous and I have yet to have a manger speak to me when I was told a manager would be calling me about compensation for this issue. I will never be spending money her again.

Have been waiting for my Mom's bed and mattress for going on 8 weeks. We were told "Two weeks. maybe as long as a month". Calling does no good. They are saying it "might" be in on Monday which would make it over 8 weeks. I will never do business with them again. I suggest you go elsewhere if you are not prepared to weight for two months for your furniture.

My husband and I went in just to "look" at a sofa and ended up purchasing one in literally less than half an hour! We were greeted by Bob and then Alexis took care of us from there. Great service! Not pushy sales people, they're there to help though! Excited to get our new sofa!

Alexis was very helpful and straight to the point. We were in and out in no time very happy with our experience

Alexis the seller, Excelent service, help me a lot, very professional, thanks a lot.

Chris was such a great help here at Ashley! He made our experience of buying a new bed 1000x better than the first time we came. All I can say is if you need help finding furniture at a great price with a great discount, COME SEE CHRIS :)

Chris made sure we were well taken care of! Walked away with the perfect mattress!

Great service and savings thanks Alexis in York store

Gaireth was very helpful and knowledgeable. My favorite part was when he jumped on the couch to demonstrate the trampoline bottom. Gaireth and Bob were very accommodating to our needs. Would go again 10 out of 10.

Found exactly what we wanted with the help of Grant Anderson. Very helpful.

Grant was so helpful & was able to get me exactly what I was looking for- for my first place! :)

We recently purchased a dinging table through the assistance of Mr. Grant Anderson. In addition to his friendliness to customers and his deep professional knowledge about the furniture industry, Grant was also good at communicating with customers, quick at identifying solutions, patient with questions, proficient in responding to post-sale requests, and clearly devoted to his profession.

Had excellent service done today by Alexis today. I finally got my bedroom suite that I wanted for awhile. He made it happen.

Alexis was very helpful and knowledgeable for new mattresses and pillows

Alexis is very helpful and knowledgeable about selecting our new mattress and pillows 🙂

Was helped by Gaireth, he was very attentive and helped us customize the sectional we were looking for.

Amazing store and got to deal with a very friendly and professional sales person named Alexis. Highly recommend him when coming to this store. Everything was quick and easy. Again customer service was great!

Alexis was the best!

Alexis, and Bob treated us very well!! We appreciate them and the kindness and time!!

Alexis did a great job helping me with getting a couch and chairs for my living room. He is so very helpful and I will be returning and asking for him when I would like to buy more furniture!!! Thanks so much Alexis, you are amazing!!!

Second time going to this location very pleased with the service the salesman Alexis he was very knowledgeable with the product very friendly.

Grant was an amazing help when buying my couch!

My family visited the store over the weekend to purchase a sofa, recliner and mattress. Alexis listened to our needs and helped us come to a decision. He’s top notch when it comes to customer service and support. Gaireth was extremely helpful too. We appreciate the high quality service provided and definitely recommend this store.

Fantastic in-store! Welcoming and super helpful service. Thank you to Alexis for a great experience.

Grant was super helpful and detail oriented!

From the time we stepped into the store up until we left went flawless. Des was really helpful and at the same time not overly intrusive! He gave us our space to look and then was ready to help when we were ready! Would recommend!

Grant Anderson worked with us, got us a great price on a sectional! Thank you!

I worked with Grant to find a new bedroom set and he made my experience at Ashly home furniture quick and easy.

Desmond & Gaireth were a humongous help!

Gaireth was an amazing salesman!!!! He was not only knowledgeable but also helped with decor and space limitations. This experience was incredibly positive and he is super easy on the eyes too

Bought a bedroom set less than two years ago. The frame broke, although I bought the 5 year warranty Ashley refuses to help me in any way. I called almost every day with no response. There was always an excuse why someone could not talk to be. The Ashley stores are independently owned so you are directed to their “corporate office” which is their service department. The corporate office put me on hold then there was a dial tone. When I tried to call back three times they did not answer. The worst customer service I ever received. Horrible!!! I recommend you go somewhere else for furniture.

Grant was great, super helpful and patient. So was the manager but unfortunately I forgot his name. Id go back in the future.

Alexis and Gaireth made this the best mattress shopping experience I’ve ever had! They were very patient with me as I was hopping around from bed to bed until I found the perfect one. Shaquona also did a great job in checking me out at the register.

Was in over the weekend after visiting 3 other furniture stores. Alexis helped us right away. Alexis listened to what we were looking for and showed us 3 different couches. Alexis explained all the features answered questions we had and helped my mom find exactly what she was looking for. Everything was smooth. Thanks for your help!

Garrith was extremely helpful and was willing to help my wife and I with anything that we were interested in. I would highly recommend anyone contact him for any furniture wants or needs.

Grant was more than helpful at helping us pick out a recliner for our front room. He was super friendly, NOT pushy at all, and explained everything clearly and concisely. We will absolutely be back for more furniture from Ashley. It's always a pleasure shopping Ashley Home Store, and this particular store did not disappoint. Thank you, Ashley! And Thank you, Grant!

What an amazing experience!! We worked with Grant, who was by far the best salesman I’ve ever worked with. Good quality for a great price!

Alexis was great to deal with!

Set up with an awesome mattress and couch.

Grant Anderson got the best mattress for us! Had a great experience working with him.

Gaireth was great when me and my friend came into the store

Gaireth approached my wife and I assisting us with a major purchase when no one else would approach us!

If five stars are being so far the maximum acceptable, We gladly give Mr Kevin an extra one, making them in total six. Mr Kevin is a good sales person, kind, patient, very knowledgeable of his product, and always ready to go the extra mile.

Des was efficient & helpful.

Gaireth Anderson @ East York Ashley store was very helpful and knowledgeable. Very pleasant to work with.

Me and my Husband worked with Grant A. We walked in a Grant met us right away and helped us find a couch we liked. We went home and called him back later that evening to discuss measurements and prices and he was very helpful. We came in the next day and he helped us get our order in and made sure we had everything we requested. Wonderful customer service! Very friendly! We went to five furniture stores and Ashley was the most friendly.

Grant was very helpful.

2nd time purchasing living room furniture from Grant Anderson. His services are excellent!

We had a wonderful experience shopping for our new living room set at the York location. Alexis was our sales representative. He was very knowledgeable in regards to the inventory, he was available to answer questions, yet assisted us with Zero pressure to choose or purchse, which was wonderful and allowed us to make our decision with confidence and ease. Derek was the manager on site and didn't hesitate to work with us on the price. They even threw in a free rug to match our living room set! We will undoubtedly be returning to the York location to work with theses two as we make our house a home.

We had the pleasure of meeting Kevin and Shalamar at Ashley in York. Very friendly and handled our purchase with the greatest service. We walked in thinking we knew what we wanted and Kevin immediately caught onto our needs and showed us the perfect sectional for our new home. Shalamar made checking out a breeze and left a great impression. We can't wait to receive our couch and we'll be back soon!

Gaireth was great

Grant was so helpful. His knowledge helped make our decision! Ashley has earned my business.

Worked with Grant. Excellent salesperson. Great customer service!!

Desmond B was very polite and helpful! Thank you!

Salesman, Kevin was extremely polite, helpful. Highly recommend

Gaireth was great! He was a big help and awesome to talk to.

Chris Stallings at the York showroom, made our experience fun and easy! Great product for a great price. Thank you for making our night out without the kids enjoyable

Kevin picked out my table for me💐he was very polite, respectful just down right delightful. He is a nice fit for your company Ashley.

My shopping experience with Gaireth was very pleasant, quick and satisfactory. Not only was he knowledgeable of the product, he was very personable and very professional. I walked away very pleased with my purchase.

Gaireth was awesome to work with and incredibly helpful! I always dread walking into these places because of how pushy sales people can be. Gaireth showed me all the options and took the time to listen to what I was looking for as well as explain details and concepts that I never knew about when looking for furniture in the past. I am not a buy on the spot kind of person, and he had no problems with me taking time to think over my options. He also did a great job laying out all the dimensions and pricing info so I had that to take home with me. Ended up coming back two days later and purchasing a dresser and chest set after all other competitors fell short of the quality and service I had received at Ashley. Thank you again Gaireth, we can't wait to set up our new space!

Worked with Kevin today to purchase a new living room set. He was great to work it and made the process easy!

Gaireth in the York PA location was so helpful, patient, and respectful. He made the whole experience more fun and easy to find our perfect couch.

Ron’s service was excellent. Knowledgeable and patient

Bought a sofa w/ showman Grants help! Wonderful customer service! Will return for future needs

The Ashley Furniture store in York PA is absolutely a wonderful.place to shop. Ron was an awesome salesman to work with. They have such a wonderful selection of furniture and accessories. Thank you for helping us with our purchases.

Brief and to the point by Grant and Kevin sales well done

Super friendly and great customer service!

Very helpful and knowledgeable. Mykia was a pleasure to work with!

Desmond was amazing he helped us find the perfect couch for our new home!! He was patient and even friendly with our children. Thanks Desmond!

A great experience. Salesman was Alexis and he really knew his products within the store. Not a pushy or a "hovering" salesman but right there when you need him and able to answer any question you have.

Second time visiting Grant here at the Ashley store. Phenomenal experience buying a couch through him. He was able to help us take measurements and look up the order time for two different couches we were looking at. He price matched the price of the Zada for us and helped us out with a military discount plus some! Hands down, recommend checking about Grant at Ashley if you're in the market for new furniture.

The service was excellent, Gaireth was very helpful and knowledgeable, highly respectful, we are very happy with our purchase!!!

My wife and I were helped at the store by Grant Anderson and from the moment we walked in he was nothing but helpful. He offered us a measuring tape and remained hands off until we needed help. It was a great experience. We also found our new couch. While we weren’t able to get it at the store that day, he was knowledgeable and understanding about the processes we would need to go through to get it shipped.

Gaireth was super helpful with helping us find a new couch for our basement! We definitely recommend him for finding your furniture for your home.

Gaireth Anderson he very helpful in the mattress. I would recommend him in for help in Ashley Thank you ver much.

Visited the store in York recently and I have to say the customer service was great we were greeted and helped by Grant during our visit and left very pleased Grant was great and we will be back Thanks for the Great Service.

Des was great to work with. Had a great experience buying furniture at Ashley

Kevin was exactly what we needed to subdue our “pre-move” anxiety. He was calm, attentive to our needs, respectful of our space, and a very kind salesperson. The Whole Ashley Furniture team was amazing.

Had a wonderful experience buying a new couch here! Kevin showed us all the options and was extremely helpful, kind and such a delight!! Can’t wait for our new couch!

Service was great. Low pressure. Very informative. Made sure we got what we wanted within our budget. Our salesperson, Grant, was very patient and hung in there with us through four visits and our indecisiveness.

I had a good experience today with Kevin. He was very patient with me and kind.

All of the team that helped us- Garreth, Mykia, Des, Michelle- jumped right in and made us feel at home. Their teamwork went above and beyond, and helped us pick the right furniture to really make our house feel like a home. They did not pressure us, and when we had doubts or questions they were happy to give us advice and tips on what we were deciding on so we got all the facts.

Dez was a great salesman. Very helpful and attentive

I dealt with Grant for my purchase. He was pleasant and professional. Would highly recommend him!

I worked with grant today and he helped me and my family with no problems and was efficient

Des and Sarah were very attentive to our needs of pricing, color, and comfort . Des greeted us as soon as we walked in and helped us right off the bat , We were able to score an amazing couch that they both recommended based on what we were looking for , for a very reasonable monthly payment, with discounts and FREE delivery! This was a fantastic experience , and des was awesome ! Thanks again ! (:

Des was great. Very helpful and respectful

I worked with Grant and he was very knowledgeable and helpful in finding me a recliner at a good price.

Work with Grant great guy found the frame and mattress at a great price

Kevin was such a great help today while me and my wife were in the store today, even though we didn’t buy anything he still was able to get us in the right place!

Gaireth was so kind , he did help us a lot and so friendly. He explained explained everything and take all the time to advise us. Great customer service

Gaireth was very helpful and a joy to deal with when purchasing a dining table set. He even went as far as to have a discussion with us on which table would look better in our space by reviewing pictures we had. The level of personalization was top notch as he went above and beyond to help us make the right decision for us every step of the way.

Mr. Grant was very polite and helpful with us. He answer all our questions and was very patience. He takes grant of his job and has a very good look as a sales person. Thank you for all your help!!👏

The staff was super nice and helped me get exactly what I wanted and waited for me to decide for what couch I wanted the person who helped me was Grant Anderson.

Great service and knowledge. Mykia was awesome.

Gaireth was extremely helpful with helping us pick out dining room table chairs and a bench. He was a great and I would recommend him to help you with furniture selections.

Gaireth was Very social and knowledgeable

Grant a d Garrett are very helpful.

We walked in to the store after having a rough day moving, we looked dirty and tire and we passed 3 employees that looked at us but didn't say a word I'm guessing because of how we looked and then we hear a man's voice greeting us and asking how he could help. This man's name is Grant Andersen, he did not care how we looked he helped us from beginning to end on our process and we not only left with a bedroom set we left we left with the mattress. He was amazing and if you go to Ashley's furniture in York you should define give this man your business he is the best!

Inventory was amazing…nice selection…beautiful,clean showroom and our salesman Gaireth was very kind,helpful and knowledgeable he gave us several pointers about what to look for in a good furniture piece. We enjoyed our visit

Gareith helped me find the perfect living room furniture. He was patient and answered all of my questions throughout the process. He was so helpful, which made me return to look for dining furniture a few weeks later. Would definitely recommend working with him to find your home needs!

When you walk in you are greeted with a smile!! Me and my partner worked with Grant Anderson to pick the perfect mattress and adjustable base to help with a better nights sleep. I would definitely recommend coming here for all your furniture needs.

Met with Grant Andersen. Great guy very knowledge on product

Kevin was helpful and gave us all the time we needed to make our decision! Hoping we get 10 years out of the new couch purchase. Our last one from here lasted a decade.

Gaireth was amazing. He took the time to find what we wanted and with in our budget. he didn't rush us, he kept showing us different living room sets till we found exactly what we wanted. we were very impressed with him . would recommend the store and ask for Gaireth

Mykia was really helpful and very patient and nice. I would 10/10 recommend her for your shopping esperience. She is not pushy and gives you, your space. Again highly recommend.

Ask to see Gaireth! Super helpful.

Derek, Alexis and Grant were very professinal.

This furniture store is amazing, the furniture has really god quality, amazing customer service. Im really happy with my purchase

Alexis great customer service and very nice and the staff and the manager very helpful thank you will come back to this store

Alexis great customer service and great person and very detailed will come to see him and the staff very nice thank you

Amazing sales person Mykia. Ashley Furniture in York Pa. The entire staff are amazing.

Gaireth was awesome! So patient and helpful. Happy I checked out Ashley and had the pleasure of meeting him

Awesome customer service. Alexis was my sale guy. He's was very helpful and a real nice smile. I came in for a small couch. Bought Couch , ottoman,chair, and a table with stools. When I'm looking for something again I'll be back. Hope Alexis is there. Tk u for your help today 😊

Grant was very helpful and answered all my questions

Terrible experience. Bought a set of Sofa, Love Seat, and a Rocking chair in July 2023. They delivered the set and weren't able to get the Sofa in so they left it in our garage. Made multiple calls and no answer. Finally asked to get us another love seat and take the sofa back. They agreed. Today (11/16/23) they delivered the love seat. The delivery people said they can take Sofa in with no problem. We declined and they insisted. They took bottom out and took it inside. They broke bottom frame and said no worries. We told them to take the sofa they back to warehouse and they refused. What a pathetic service!

Grant was great to work with.

Came in today mainly looking in preparation to buy and Grant was fantastic. Made sure I had no question left by the time I left and if any came up after offered to help later as well. Also just a very polite and pleasant team in general.

Worked with Grant at Ashley furniture he helped me find the right Sofas for our family. I have been to a few the past few days an didn’t find anything I was “wowed” by until I walked in to Ashley. Great to work with!!!

Excellent service by salesman Alexis. Thank you for all the help.

Had a wonderful experience in at Ashley furniture earlier this week the sales associate Grant Andersen was very informed and knowledgeable and Extremely helpful. Because of him I will be returning customer.

HIGHLY unimpressed. Bought a reclining couch from this store 4 years ago. Saleswoman told us that the extended warranty would cover almost everything except pet damage. Not quite at the four year mark and the upper frame cracked. The warranty company said that it sounds like a manufacturing defect and won't cover it. Ashley Store says that it's not the stores problem. I now have a couch that leans on one side, I'm out over $120 for a warranty that doesn't do anything, and a broken couch that could be a safety hazard if someone sits on that side and it decides to break. So I guess I have to take the fault for being a sucker.

Great experience, management was willing to work with us.

Our salesman Jamir was extremely helpful and very nice. Not pushy what so ever. He gave us our space to browse the store but was there when we needed help. He worked us out a deal to keep us near our budget and still get us what we liked. Go see Jamir!

Garbage customer service. I scheduled a delivery for Saturday and they put the date in wrong on their end. They then proceeded to tell me their was absolutely nothing they could do to fix it and I now have to take off work because of their mistake. Every number I've tried for customer service is a dead end.

I don’t do reviews but I just had to do one on Mr. Alexis Perez. He was such an awesome young man and treated us like family. He is a great asset to your company. Keep up the Great Job. He deserves a raise. Thank you for a great experience even if I didn’t buy anything today , I will definitely come back when I’m ready to buy :)

OMG… where do I start, Alexis Perez was awesome. He answered all our questions and made us feel welcome like being home. His personality his professionalism was on point. He went above and beyond. We need more people like him. We will be coming back.Thank you for an amazing experience. He deserves a raise. :)

I usually dont take the time to give review! Alexis Perez was very professional and knowledgeable. Made me feel like a valued customer! Thank you for the AMAZING EXPERIENCE! I will be back! ;)

I did not have any experience with any other sales person, except for Chris, but I am telling you, you have to ask for Chris. It is impossible to have a better experience with a sales person than the one we had with Chris. He was great with our restless kid, he was helpful without hovering, he was easy to speak with, and he was honest. And, we didn’t have to fight for a good deal, he just took care of us from the start.

Didn't buy anything. But staff was helpful and informative.

Save yourself the grief. Sale 1 year ago, charged for pieces never recd or delivered, still can't resolve

Very helpful staff

Chris the salesman was excellent! Very accommodating and helpful!! Go talk to Chris!!! Very happy with ALL of his help!

Do not buy from this store. I have made two mistakes by ordering from this store. The delivery people do not understand English, and the store employees do not answer the phone when needed. Last year, we bought a couch from this store and returned it. The sales team sold us the couch for a price, but then later asked us to pay extra because they had made a mistake. We thought, "Fine, mistakes happen." This month, we ordered patio furniture from the store. When the delivery people arrived, they wanted to take back the couch from last year, which we had already returned. This is confusing, and we are still dealing with the situation. The delivery people do not understand English, and their manager told us to call the store. However, the store employees do not answer the phone, or they do not record customer information properly. I do not know who to talk to about this problem. The delivery people do not understand English, and their manager is unhelpful. The store employees do not answer the phone, and they do not seem to have a record of our previous order. I am very frustrated with this store. I would not recommend buying from them.

Really you are telling customers the warehouse burn because their furniture hasn’t arrived🤔 well ashley furniture did cause a house to burn to the ground over faulty furniture but really the lies never stop

Bought our sons entire bedroom set, kitchen and living room. Took 6 months longer to come in and had pieces missing and broken. Been to the store several times and of course got the run around and promises to get it fix. Has been another year, yes year and still not resolved. Do not waste your time with this place. No customer service at all.

Very bad customer service, I was a great customer, I bought 5 times from them but never again

Over all experience was good. The sales guy didn’t know too much about the pricing and discounts so someone else had to step in. But other than then everyone was friendly and the furniture we purchased came early and the price was right!

I have to leave one star to leave a review, but Ashley furniture don't even deserve a half of a star. After purchasing what we thought was a quality recliner and the warranty they sell, we found out neither was worth what we paid! Less than a year the one side back support (made if particle board) shattered and the chair was falling apart. So i called the warranty they sold us, only to be told that it is not covered because it should be covered by the manufacturer. So we went back to the store and the manager set us up with a furniture repair man to come look at it to see if it was fixable... Come to find out they request a third party to do this. So after waiting over 3 weeks they call me to set up a time only to cancel because they didn't service the area we lived. I had to call them to find this out and ask them to find somewhere that could help us. Finally got a appointment set for over a month out. Then they cancelled twice and finally showed up on a Sunday! They guy wanted to glue it back together!! We told him that would not work and we wanted the back of the chair replaced! Long story short, after waiting another month and I had to call numerous times, they (regency / Ashley) finally call to say they are not replacing it and if we want it 'fixed' we have to pay for it! Poor quality chair and even worse customer service! Never will shop there again!

Purchased a couch in August. February the bottom of it ripped out. Everyone I talk to is rude and wants to get an attitude when asking if they stand behind their product. They say there is nothing they can do and will hang up on you. Will not give information to anyone that is higher up. I have purchased furniture from Big Lots which lasted years and this doesnt last 6 months. Save your thousands of dollars this stuff is cheap and they do not stand behind their product.

Great stuff

We spent over $1,600 on a sofa that is defective and they refuse to repair or replace it. Do NOT spend one dime at this store. They are horrible 😢.

In 2022 my husband and his bought furniture from the Ashley store in York Pa. We paid are bill off and closed are account thru the bank. That was in December. In January of 2023 to got a phone call from a women from Ashley furniture wanting to no when we were going to finishing paying off our bill. I said to her that I don’t know what you are talking about we paid are furniture off and closed the accounts thru the bank. All she said to me on the phone was “ Ok thank you” Then at the end of January I received a bill from Ashley furniture saying that I owed 600.00. I called the bank right away and found out that someone from Ashley furniture opened up a new account with out my permission and they charged me for that amount. I did not purchase an item from Ashley since last year. The bank remove it right away.

If you like being followed around by a bunch of bored employees that have nothing better to do than try to upsell you on already overpriced furniture that is below quality go here. If not go support a local business around town and you’ll be much happier and so will your wallet.

Ron was awesome but a little pushy

I should have read reviews: some family & friends had shopped here years ago and had positive experiences, but so many of the recent reviews point out the same things we're dealing with. We ordered a living room set 7.5 weeks ago, working with Chris on the sales floor. At the point of sale, the computer told him that the armchairs were/were going to be discontinued, but he walked around the store and checked on 3 different computers to find info that made him confident they were in stock in the region and we could order them. We made it clear that we only wanted the set if we could have all of the matching pieces. He said "it wouldn't be a problem" to cancel if they were out of stock, and that we'd receive a call within 48 hours if they were unavailable. It took nearly a week to have a phone call answered, that person couldn't provide any info on the chairs, we were promised a call back within another week, that never happened and we spent the next several weeks leaving messages every few days. Finally got called back today and was told the chairs were out of stock, wouldn't be in stock again, and the other parts of the order were still being processed. Was also informed that the only way I could cancel the charge was if I went into the store in person "for identity theft protection" corporate policies. We shopped hear because we'd heard positive things and were hoping for better product/service than a budget place like Bob's Furniture, but that's not at all what we've experienced.

Mr Ron is the best! He understood the dimensions of the space described and layout of furniture arrangement 😉 found exactly what we were looking for! Reasonable prices, good quality furniture! Thanks Mr. Ron!

Nice furniture

Lots of furniture. People pleasant. Nice items but not high end quality.

Honestly if I could give this company zero stars I would. I highly suggest buying furniture elsewhere. If you have a good experience - it’s good. But if you have any issues at all - even minor - with your furniture/order/delivery it’s a nightmare. The store will take zero accountability and when you call corporate they tell you to talk to the store. Their customer service is next to none. Their communication is also terrible. If there is any prolongation of your delivery no one will call you, update you, or anything. And then when your furniture finally arrives damaged (several times) it’s a whole other issue. Good luck ever getting refunded. The delivery team is also terrible because it’s a 3rd party and any issues with that is completely separate - again no accountability. The corporate office, delivery, and the store should not be handled separately. Clearly the store just wants your money and the corporate office doesn’t want to hear any concerns with your furniture. As a whole, this company has severely gone downhill after the pandemic because prior to I never had any issues. Will definitely shop anywhere else to furnish my new home.

(Translated by Google) They break very easy... (Original) Se rompen muy fácil....

Bought an amazing sectional and the movers delivered it and set it up smoothly and were super friendly. Only reason for 4 stars and not 5 is the delivery is insanely long. They say up to 10 weeks but assure you in-store that that would be very unlikely only to see that it is very VERY accurate and you are definitely looking at 8 to 10 weeks to get. Customer service was nice and delivery personal as well. Would recommend just know there is a loooooong waiting period from the joy of purchasing to seeing it again and you may forget what it looked like🤣 Also they are hard to get on the phone to check on updates. Had to call other local stores to get an update on my purchase.

Did not like the selection

I have been patient with waiting a year to get my furniture when promised 12 to 18 weeks. during that year I called them twice never a phone call back to tell me the status of the furniture. I also purchased pillows as a part of that delivery contract did not get the pillows have called the store three times with no call back. They wanted me to drive there to pick them up which is 45 minutes away. when I called to talk to a manager I never got a callback. I do love my furniture, but I would have to give the store a two for poor customer service.

I wouldn't even give them a single star if I could. I have had to wait for OVER a month for a sofa delivery (that I've stilll yet to receive). This is also AFTER they damaged my home. I spent almost $10,000 for a new bedroom suit & a living room suit. They damaged part of my sofa on 1st delivery along with my home. They tried to redeliver THE SAME EXACT sofa a week later. Im still waiting on someone from the "claims" dept to call only after calling 4 days in a row to a no. that was in the email. Everything was on backorder which I didn't have an issue with as we were told that from the start. I'm still waiting on my sofa that was supposed to be delivered yesterday but according to them I said I wasn't happy with that date when IN FACT I told them to deliver it. I now have to wait til NEXT Wednesday because they are not willing to take someone else's stuff off to accommodate me. I've had to take days off due to this that I'M NOT GETTING PAID FOR. I've only EVER had problems with this company. But thinking maybe Pa would be different from when we dealt with them in FL. Boy was I wrong!!!! After this I WILL NEVER DEAL WITH THEM AGAIN. GUESS WELL wait & see what happens on my next delivery date hoping it's not the SAME EXACT damaged sofa originally delivered & attempted 2nd delivery.

Do NOT buy the extended warranty. One of the seams on my couch just came apart. I had bought the 5 year "Warranty" so i tried calling. When i tried to use it i got the worst runaround i have ever experienced!!! Never did get it resolved and gave up which i think is how they design the process. The store wouldn't help, they kept telling me they had nothing to do with the warranty coverage even though they certainly had no problem taking my money when i bought it! They had me call someone else who had me call someone else who had be call the store .... so on and so forth. This has nothing to do with them telling me that the issue wasn't covered. I couldn't even get that far! I had the receipt and all the sale paperwork but they "couldn't find me" in their system so I NEVER even got to submit the claim.

I purchased a new sofa at the York store and Grant A. was the salesperson. He was very helpful and the whole process, including delivery, was very smooth.

BUYER BEWARE!! I purchased a sofa in March. The delivery driver couldn't get it past the top of the stairs, took a quick picture, put it back in the truck and told me he was returning it. I asked if there were any other options. He said no. I went to the store the very next day and spoke with the store manager. After a long conversation, she agreed to cancel the order at no cost to me. It's now the middle of August and I'm still fighting a $232 charge for delivery and cancelation. Even though every time I go to the store, they apologize, tell me they agree that corporate CAN'T charge me for this, I just got another call saying corporate is standing by their decision to keep the charge. Of course, this store is disconnected from corporate. When I try to contact Ashley Furniture, they tell me they can't even access this store's records. I'm convinced that the store and corporate figure I'll just get tired of this runaround & pay the charge to avoid negative impact to my credit score. All this headache and a wasted vacation day from work for a sofa that i didn't refuse. Never again, Ashley. I strongly discourage friends & family from purchasing from this company. * I just noticed multiple reviews from other customers who experienced the same thing. Also noticed that the store responds to favorable reviews and ignores complaints. Very telling, Ashley. Really wish I had done my research on ya'll.

Horrible. One of the worst experiences in my life. I purchased a couch from the store then a few days later needed to return the couch. I explained the situation about what happened to our home and the manager did not care. We stated that we needed a return because of what had happened and she quoted "I knew I shouldn't have sold to them people and stayed open for them. What do you expect? To get furniture for free here? We don't give away furniture. Have a good day sir". She then proceeded to send me to someone else and storm off. PLEASE DO NOT SHOP AT THIS LOCATION.

Making a PURCHASE WITH CHRIS..WE EXPECT TO BE THERE 2MORROW/OR THERE AFTER!!!♾EXCITED...🙏💖👩‍🦳🧑‍🦳💙❣😇THANKS CHRIS 😊 😀

Horrific customer service.

Nice when you are buying, not so nice when you have problems. Purchased a piece of furniture and it doesn’t look like it did on the show floor. Then when we went back in to the store it was conveniently not there for us to compare.

Overpriced and poor quality. My recliner broke and after waiting 13 months for my warranty replacement, it was the wrong recliner. They wanted to charge me shipping to send the correct one. After many battles, I got my money back and shipping paid for to have them send another recliner. Once again, it was wrong. This time is was the correct recliner but wrong color. Customer service was horrible. Again, stated I needed to pay shipping. Wouldn’t give me any money back. Now I have a brown set of couches with a grey recliner. I will NEVER shop Ashley again.

Worst experience! Waited 3.5 months for a mattress that is still not in stock. Every time we call the store we get a different answer. When I spoke to the manager about how we are told something different when we call in, she didn’t care. When I stated we are considering canceling our order, she stated that is fine. Mattress Warehouse order us a new mattress and is being delivered in 2 days.

I just bought a sofa set at this store, and after being very and after being very well attended by the seller, I went back to talk to a lady who told me she was the manager of the place, to understand why my purchase was 500 dollars more expensive in the end, and she simply lost her behavior, speaking profanity for me my wife and my newborn son. So it's a warning that it's just another store that cares about the customer until the moment the product is purchased.

What an absolute joke. 8 weeks late and wrong! 0 help in fixing the problem either

Alexis and Nicole were very helpful in helping us find furniture for our entire home. They were extremely patient . I would highly recommend this store and the associates. We will be back!!

I had a great experience with Chris Stallings. He was super nice, had a nice shirt on, and was just very down to earth. He was able to show me what they currently had in stock versus what would needed to be ordered and take time to get. The whole process was very easy, he was able to give me a good price and save me a lot of money on costs. 10/10 Recommend.

We received the bed and found out it was the wrong model and had been charged for the more expensive model that we did not order. I called the location only to be told the salesman swears up and down this is the model we ordered. Now we're stuck with the wrong model and honestly a horrible product.

May I give you "Ashley Furniture" some customer service advise. When a customer pays you cash for their furniture and you give them an ETA agreement they do expect that to be honored. If however circumstances prevent that from happening then a phone call should be made to said customer and an apology made with a new approximate ETA. Your customer should NOT have to call you several times. Leave messages with no return calls either. This is not doing good business in the least. Ordered living furniture on November 27, 2021 was giving an ETA of 8 to 12 weeks. 4 months later no furniture, no phone call or return call. I am currently sitting on my patio furniture in my living room. Needless to say I am not happy. I can only hope when my furniture ever does arrive that I can and will expect a partial return of funds for my inconvenience. Or perhaps I should just come in and get a complete return of my funds and take my business else where's. Hakes furniture in Weiglestown do not have warehouse issues and now I wish I had went there instead.

If I could give zero stars I would. The customer service here is awful. We ordered a bedroom set back in November. At that time we were told it would be in mid February with Covid I totally understood. Mid February came and then we were told mid March. I called the store 2 weeks ago and was told they were still waiting for the bed frame. On Monday we went to the store to canceled because I was told the order could be canceled, but we had to go in the store. The general manager told me it couldn’t be and if we did it would be 30%. She said all of our pieces were in. I went on to say if that were true why weren’t we called to schedule delivery. I called corporate the next day to find out that she lied to my face and the dresser would not be in until May 20th. Needless to say I went off and my order was canceled at no cost. Even after I called corporate she continued to lie. I will never step inside Ashley Furniture again. I’d rather spend an extra $1000 then be lied too. Horrible customer service!!

Salesman very nice and helpful.

My boyfriend and I went to this location looking for a sectional. We were greeted by Grant, who seemed nice at first. Then, we found a sectional we did like, however once we told him our budget, he immediately became condescending by telling us to go elsewhere. He didn’t even attempt to try to help us. So we went to the Ashley in Chambersburg, PA. We had the BEST sales associate help us and bought the exact same couch we wanted in York! So Grant missed out on a commission! Not a good salesman at all!

My girlfriend and I went to Ashley Home Store in York PA to look for a sectional. The sales associate we spoke with was pleasant up until we settled on a sectional and when we said it was out of our budget the associate immediately told us to shop elsewhere and had a condescending attitude towards us. I wouldn’t recommend the York location.

I had a great experience at Ashley’s Furniture today all because of their associate Alexis went above and beyond to help me. Will definitely be coming back to see him and talk business.

This is a few days late. But everyone was so nice and kind. Chris did an amazing job helping me find furniture I would like and come at a decent time. He was honest and just all around an amazing sale person!!!!

I bought some furniture in November 2020, and I still haven't received it.

In early August 2020 we went into Ashely Furniture looking for a new living room set, we found one that we liked, we ordered it and was told that delivery time should be in October due to the pandemic, we were fine with that and had no issue, In October I called the store to check on the status for delivery and was told that now my estimated delivery date would be late December/early January, which we had received no call letting us know this information, they had our money since we paid cash for our new living room set, at this point we decided to return to the store and check out the furniture that they had in stock, we decided to go with a different set - a leather set. Last week which was 1 year and 2 months after our purchase date I noticed at the top of the love seat on the one recliner there was a tear, I called the store immediately and left a message, no return call, I called again today 12/20 and stated the situation and was told that since it is after the 1 year warranty that there is nothing that can be done, so now I have a living room set that is beginning to tear after 14 months. I understand its right out of the warranty, but there was no offer of any type of help such as a repair or something. I am not pleased at all with this because if that is the quality of furniture that Ashely furniture sales than I will never purchase another item from them!

Unless you are mechanically inclined with your own power tools dont buy furniture requiring you assemble it. A small 4 drawer dresser item EB1811-144. After pain staking effort to get 5 of the 8 bolts in that hold the drawers to the rails i had to modify things to make the last 3 fit. Due to poor machining of the threads and a bolt slightly too short to catch those threads, this was one of the worse things ive ever had the misfortune of having to assemble. What happened to people caring if they made a good product or an absolute piece of .... nightmare.

I order some stuff in September and it was suppose to come in by December and delivered well we ware lie too we went in the store and Sk them and was told it on track so we call them about the 2 week in December and they told us it will be in the warehouse by January 8 so we told they we are done and went to Lancaster and got the stuff they lost our business so if you go to Lancaster and when you see a buggy out side it real wood.

Quoted 8-12 weeks for a couch, ordered 9/7, said it would be before Christmas. 12 weeks was 11/30. Called on 12/1 and they said it wouldn’t be in until the end of December. Went in to get a refund on 12/4, not even upset about the timeframe because it’s the nature of the supply chain nowadays. We just found something elsewhere that we could have delivered in a matter of days so we didn’t have to wait anymore. They told us there was a 2-week grace period or we would be charged a 10% restocking fee. How am I paying a restocking fee for something that isn’t even in stock, that I never even received? And you’re telling me it’s not even going to be in by the end of that grace period? So you just want to hold onto my money for 2 more weeks to delay the inevitable? Well, I hope that $60 restocking fee was worth us never purchasing another piece of furniture there again. Terrible service.

This store does not stand behind their products they sell. Our expensive king size mattress completely broke down and you can see two indents were two people sleep. Each side has a 2” depression. There is a hump in the middle. The company (warranty department) actually told us to put a 3/4” piece of plywood under the bed, if not it would void the warranty. They also said that it is normal for this to happen in modern mattresses!!!!! (Are you serious!) So I decided to stop in to the Ashley store. Huge joke!! I was told “we just go by that these companies will stand behind their warranty” I said well I know many other companies that stand behind what they sell. I can’t get any help from anyone!! I am far from done with this!! A $1,000.00 mattress that can’t be used and is less than 6 months old! Ashley furniture is a horrible store to work with!!

Worst customer service ever! They never call back. They don’t communicate with each other or with the customer. They don’t seem to care when there is a problem. They lie and tell you what you want to hear and then forget about you until you call the next time to question and then complain. Their computer systems don’t seem to be able to track anything correctly. They don’t keep notes on what other customer service reps have told you (or they don’t follow up with them) and they push blame on everyone else when they don’t have the answers you need. This rating isn’t even about the fact that so many of their customers have been waiting months and months for furniture with no clear answers on when the items will arrive, let alone be scheduled to be delivered.

Where's my furniture at!!!!! Been waiting for months!!

This place is a joke. In February ‘21 we ordered over $3000 worth of new living room furniture. It wasn’t delivered till the end of June ‘21. A week after it was delivered things started to feel loose and we where finding bolts on the floor under the sofa. Called them and they told me a service tech would call me in a few days. After 4 phone calls I finally got the service guy to call me in October ‘21. He agreed to send someone out the first week of November ‘21! Tech came out and spent a whole 5 mins looking at it and said he would have to get in touch with boss to order parts and I should get a call in 3 or so days. We’ll almost a month and I’m still waiting for that call. Bottom line: We waited 4 months for delivery only to wait 4 months only to still be waiting for repairs. Avoid this place at all costs.

Beautiful furniture/pricey/and can't buy anything unless willing to wait 3-4 months to get it. Not good for someone needing furniture right now.

Great experience for going the first time in my life. Our associate was Chris the guy was super friendly joked with us and was serious when he needed to be. He put the customer first. He answered tons of questions we had (being first time home owners we've never bought furniture before). This man walked the store with us for 4+hrs helping when needed and leaving for us to discuss when needed. He helped get us a queen sized bed suite and mattress for $3.5k! We will definitely be returning for farther purchases!

Pushy

We were supposed to have out furniture delivered today…well let me tell you…My husband sent me a text at 1:48 this afternoon telling me that the delivery people would be at our house in 30 minutes. I left work and came home and waited and waited. I tried to call the store multiple times. it took me 8 tries before I got through to someone. I proceeded to tell her what was going. She informed me that the driver had the wrong address and our delivery time was between 1-5. Which my husband did tell me the driver did have the wrong address had given them the correct address at 1:57. I asked her if she could call them and find out exactly where they were, she tells me that they can’t communicate with the drivers that it’s a different company that delivers the items. She did then somehow talk to dispatch and she tells me that our furniture will not be delivered today that the driver went back to the warehouse. And we have to wait 72 hours before we get another day and time. So I call corporate, horrible experience. They just kept telling me that the driver had the wrong address despite me telling them that my husband had given them the correct address. Then proceeds to tell me that our correct address was not on the drivers route and when I asked her way the driver didn’t tell me husband that when he had given him the correct address she told me that the driver was new. So, back to waiting for my furniture Mind you it’s already been 2 months Extremely frustrated and disappointed

I walked into ashleys and was immediately met by a handsome gentleman in a jean jacket and platinum chain. Though i found it odd the collar was turned up and the cuffs of the jacket were the same. This guy knew his stuff. He immediately found the couch of my dreams, an ottoman, and the perfect dresser. i got a great price and when i asked for the bill to be itemized justin nailed it. accurately telling me :couch, ottoman, and dresser.

I wish I could give 0 stars. I ordered a bedroom suit and a desk. I cancelled a desk to avoid an 89$ delivery fee for 2 deliveries, only to be charged a 220$ cancelation fee. When I cancelled bI was not informed of the cancellation fee. Worst customer service ever.

This place will not answer their phone or return your phone call. After one off attempt someone finally answered the phone. They said my sofa is ready to be scheduled but someone else had to call me to schedule it and I would get a call within the week. Lucky me.. it's been longer than a week. What is so hard about putting a date for delivery on a sheet. It wasn't like I would receive the sofa that day.

It wouldn't let me give it a zero!!! Just stay away from Ashley "I purchased some furniture from Ashley’s and after 5 months I am still waiting for them to arrive.

Ordered a sectional in March. They said it would be 8-12 weeks. Then I was told it would be delivered in August and now I'm told November.

Great store and good service as they help you with getting your furniture fitted to your size and needs 😀

I came in to Ashley Furniture today, walked around the entire store and was totally ignored. When I went up to the front desk, employees were stuffing their mouths while trying to assist me, I actually had to wait until she swallowed. She told me to go to the computer were her male coworker was working and eating as well. He said he could order a furniture set for me and gave me the total cost. I asked if he could itemize the pieces for me and he stated " sofa, chair, etc." I said no, could I have the prices of each piece. He proceeds to give me a piece of paper and pen so I could write it down. I thought everything was so unprofessional, I highly doubt that I will purchase anything from Ashley Furniture.

Bought a dinner table 19 months ago and the gentleman told me that it would be 5years no interest on the payment so I planned for this. Here i am 20 months later wondering why my balance went up another $800 out of nowhere so I thought it was a glitch in the banking system. When I called the credit company that I pay my furniture through, they stated that my interest hold off was only for 18 months. They told me the only way to get the 5year no interest is if I call Ashley and they decide to do it. So I called this location and the general manager ADMITTED that the person that sold me the dining room set was fire for lying to customers and promising them 5 years no interest. She believed me when I told her about this and agreed it was wrong but offered me no chance and renegotiating my terms. She gave me the corporate number but told me they’re probably not going to do anything about it. Now my credit is declining and my limit is over. This place is never getting my business again. I’ll never shop at Ashley furniture ever again！

We purchased furniture 9 weeks ago. Not hearing from them after 8 weeks, we contacted them only to note that they still were waiting on 2 cushions! They made my wife very upset today by their poor response/customer care & the manger hung up on her. She was pretty upset and wondered if it was worth dealing with them to begin with? We had paid the money fully. Unprofessional behavior, rude. Would not recommend them

We ordered a new couch and bed frame from them 5 months ago we were told 8-12 weeks which we were okay with because we ordered months in advance of us moving but 12 weeks came and went and Nothing! We keep calling asking but of course they have no idea where it’s at or when its coming! They have our bed frame and half our sectional and we asked could we at least get the bed frame while we wait for the other half of the couch and they told us we would have to pay an extra delivery fee which is ridiculous in my opinion but my boyfriend paid the fee because we are tired of sleeping with the mattress on the floor then they hit us with the it’ll be 3 weeks till they can deliver it! And still no ETA on the couch! I will never order from them again and I advise you all not too!!

I will never purchase from Ashleys again every step of the way there was issues. The sofa fell apart the protection plan would not cover. I wont be shopping here again

Absolutely the worst customer service you can ever experience. God help you if you ever have an issue with their products, especially if you have their service plan. Their managers are the most combative and uncaring people I've ever encountered in the customer service industry. Go anywhere else, and avoid these people because it's not worth it in the long run. They'll even threaten to avoid having to answer for their defective furniture. If customer service matters to you when a problem arises, look anywhere and everywhere else or you'll regret it!

Walmart quality furniture for designer price. Ordered back in January and here we are in August still waiting on pieces. Had to put several items back on delivery truck because of damage. Delivery people are careless when bringing furniture inside. Ashley's only saving grace is the friendliness of their in-store employees but I still do not feel like I'm getting the product or services that I deserve for the price that we paid. Save yourself the trouble and go somewhere else.

DO NOT SHOP HERE UNTIL FURTHER NOTICE My fiance and I ordered a full living room set in February 2021 with the typical 8-12 week lead time falsely communicated to us. Sales people told us what we wanted to hear to make the $5,000 sale. We waited 3 months and after 10+ calls to their customer service team/supervisors they "found" our items in the warehouse and scheduled delivery. The delivery people showed up and assembled everything. However, they forgot the ottoman legs so they took it back per their policy without any idea when they would replace it. I have called their customer service, spoken to corporate AND went to the store to hear the same thing: THEY HAVE NO IDEA WHERE MY OTTOMAN IS. I work in manufacturing for a large company in Lancaster, PA so I understand the impact of COVID on logistics and shipping overseas. I also understand that you DO NOT sell material that you can't get. Ashley is operating under extreme constraints on inventory from other countries but they continue to take our hard-earned cash while we sit here waiting. It's unethical and when I ask for a refund, they say I have to wait until the shipment arrives and then contact them. Wayfair has inventory and ships within a couple weeks. Smith Village is another local retailer that is head and shoulders above Ashley. Buyer beware! :)

I just spoke to the Rudest employee wow Ashley Tell When calling to say I need to cancel a call Order placed less last week - she kept saying the contract says she restocking fee awTF Wants Mrg to know why ???? I do not owe u why Not blaming the employee - being in buzz 40 years When you interact with employees you see the pattern I see A poor culture or no culture that lead ship has said is ok Why do bizz fail 1- 0-1 Customer service is still Ket Let’s start with the purchase at a promised price of $620 when signing it was $1000. Sales person appeared angry

Please use caution when purchasing from here. When coming into the store I made it very clear I wanted to look at items that had a shorter delivery time because we just bought a new home and had no furniture. Around this time we had just had a baby and really needed a place to relax. So back In February we spent over $5300 dollars thinking we could furnish multiple rooms. We were reassured that the items we were buying could be delivered in 8-12 weeks. Which was total figment of the the truth. Fast forward to July, the store can not track orders only corporate can. After repeated calls we have been referred back and forth between both store/corporate,neither one accepting any responsibility. Just this month we received part of our order and when calling today we’re told we should be able to get the rest by end of august. In short, “food for thought” when spending an excess of money and expecting good business practice. Do better and be honest!

I order my furniture in February, and still don't have it. Customer service is terrible. They have failed every deadline that they provided. Go somewhere else.

I've always liked Ashley home store they have a lot of furniture to chose from and everyone that works there are very nice there. We just purchased a beautiful sectional there and can't get over how comfortable it is! Chris was our sales person at the Ashley furniture in York, PA and he was very helpful and nice.

UPDATE August 24th: They have lost my server, it WAS in the warehouse but no longer is. My table and chairs finally arrived however my table was damaged so i've sent it back. Nobody is answering the phone and last I checked (2 weeks ago) my couch is also MIA, could be November before I see that. I moved into my house in March and I ordered a sleeper sofa and a dinning room table from them the day I moved in. I have guest coming in July and prioritized this purchase above all others for my new home. The sales man was very patient with my family and extremely helpful and informative. However, I ordered $5,000 worth of furniture from them and and it now July, well past the 8-12 week estimation. I can understand if there is an issue with Covid, but every time I call, nobody has any information about where my furniture is, when I can expect it, or an explanation as to why it isn't there. I asked for a way to escalate this issue to corporate to find out where my order is since their explanations are "We can only see what stage your order is in and nothing else" and they've told me that corporate has the same information they have. Which is nothing. For all I know my order has been lost and I am out 5 thousand dollars. I have guest arriving in a week. The sleeper sofa has not arrived nor has my dinning room table so I am stuck either having my guest eat and sleep on the floor or going to buy a temporary fix. I knew I had guest coming when I ordered this and was fine with the 8-12 week estimation, since it fell within the time to arrive before my guest. However if I had known it would be 14+ weeks with no knowledge of where my stuff was, I would have ordered furniture somewhere else. I love Ashley Furniture and I am a long time customer having exclusively bought couches, dressers, and dinning room tables from them loyally with every move my family has made in the past 13 years. Our second round of furniture will be an entire bedroom set and I am afraid to make a purchase from this Ashley Furniture because of this and it upsets me.

Customer service is very kind is all I can say. I ordered a couch on March 28 and they gave us an expected delivery of 8-12 weeks. I had no problem with that! I understand due to Covid things were expected to be backed up. It is well past the 12 week mark and no one there can give me a straight answer on when my couch will be delivered. Again, customer service is very kind they have been patient with me however this is absurd.

If you’re looking for a couch, that you want delivered in less than 4 months, do not buy from Ashley’s! We ordered one couch, one chair, and one ottoman on April 3, 2021. First, it was supposed to be delivered May 22. We made sure one of us could be home as we opted for porch delivery to save some dollars. Our ottoman arrived before May 22, great! Except the matching couch and chair got pushed back to June 8. Then again to June 29. As of now, we’ve gotten delayed a fourth time to July 29! In addition to making sure someone can be home, the cost (of over a thousand) comes in and out, pending to not pending each time the delivery date changes! How frustrating! Upon emailing customer service twice, I’m replied to with the same copy/paste message explaining it is the fault of the manufacture/COVID and they’re happy to cancel my order....instead of offering a discount to have the furniture installed, a coupon, or really no response would have been better than the responses I did receive. Safe to say we will not be furnishing our home with any future orders from Ashley’s. If they are this far behind with every single customer who doesn’t buy showroom pieces, how do they continue to be in business? They lie about their turn around time at the time of purchase. Save your time and money and shop elsewhere! *We did order online but we saw all 3 pieces in the store. Online was significantly cheaper for some reason. As you can see, the owner has responded to let me know it’s my fault for contacting the wrong customer service. He did not provide a contact for the correct customer service for online orders. Also, I don’t want a reselection (especially already having the ottoman) because why would I start this ridiculous wait time all over again? Officially giving up with this place and I hope to see my furniture before 2022!

I want to start by thanking the manager, Nicole, for speaking to me personally and offering assistance after an unpleasant encounter. I also want to thank the gentleman who helped assemble my furniture (Doug I believe) as well as the sales associate who ended up helping me. These staff members provided excellent customer service. I was shocked by the experience I had when walking in the store today. A sales associate, Chris headed over to me to give me the sales pitch. I understand that’s his job, but I went into the store with specific items in mind and I didn’t need assistance. When he started, I politely said, “I’m good. I am just looking.” He then continued on after I made it clear I didn’t need assistance. I once again said, “I really am just looking. Thanks.” He then spoke to me in an incredibly condescending tone saying, “You aren’t courteous. Im trying to tell you the sales” all in an aggressive, unfriendly tone. Being spoken to in this manner while entering a store is an instant turn off. I honestly have never encountered such an unpleasant sales associate. I only bought a couple barstools, but my intention was to buy much more as I just relocated from the Kansas City area a few weeks ago. However, the greeting I received left a very bad taste in my mouth and I left with only the bare minimum. I think it is important to have friendly, professional staff at the door as first impressions really are everything.

We purchased a couch for our new home. We were told 8 to 12 weeks for delivery time, with the hint that they think they will beat that lead time. Well 12 weeks has come and went and we literally cannot get a straight answer from anyone at the store. Furthermore they still have no idea when its coming, Completely unacceptable. I was literally given the statement, "It's made out of real wood." Ok? I will never ever shop here again. Post sale experience has ruined the entire experience.

Good service Worked with me on pricing.

Very good customer service. A lot of nice selection

If I could give 0 stars I would. I ordered a sectional April 19th, and had a late delivery date of 6/5. A few days before my couch was supposed to be delivered they sent me a NEW delivery date of 6/19.. I emailed a few days before 6/19 confirming my couch was still coming, and NEVER got an emailed response back until they once again sent me a NEW delivery date of 7/15. 3 months of waiting for a couch with NO communication on when or where my order was. This company is a joke.

Do not buy anything from here that is not in stock. I was told worst case I’ll be waiting 12 weeks. I was okay with that. It’s been over 12 weeks now and they have no estimated delivery date. There’s been no farther updates on my sectional. I’m upset they allowed me to purchase something so backed up. The sales woman Chevelle brought this piece to my attention. It wasn’t something they even had on their show room floor. I am very disappointed with Ashley Furniture and don’t think I will purchase from them in the future. *Update* It took 20+ weeks to receive our sectional. It’s an “Atari” so don’t buy it. The manager told me she’d reimburse me a bit for all the inconveniences. When I’d call to speak with her the employees would always say she wasn’t there. Could never get ahold of her. Basically ghosted me. Gave up. It’s been 4 years and this sectional is F A L L I N G A P A R T. I mean so badly that we have purchased a new one. The lining under the cushions is completely gone, fabric has fallen apart. Can’t even sit on half of it. Called to use the warranty I purchased- it covers nothing. The warranty company even suggested I call Ashley for a refund on the warranty. I did and they ghosted me again. For the rest of my life I will continue to warn everyone about Ashley Furniture.

Will not be getting ashley furniture again I worked in the factory for 3 yrs knew when my family needed any new furniture thats where I would go have been waiting 3 months for furniture my child's bed is sitting in the warehouse they can't tell me when our recliner is coming in so I have two kids sleeping on mattresses on the floor so next time I'll get furniture somewhere else

Great staff all very friendly. Justin provided great customer service.

Only regret I have in life is going to this store. Furniture fell apart in less then 2 years. Store owners should probably go to customer service training with how they spoke to me on the phone. Ended up being stuck with a sectional that was nothing but a lemon. Gonna get a lovesac sectional to replace this pos. Company’s like that at least stand behind there product. This company just gives you the run around and waists your time. If you don’t believe me check out the “Ashley homestore customer complaints” group on Facebook... you’ll be glad you did.

Amaury Rivera helped us pick out a couch. He was great! Not pushy, and we could tell he actually wanted to help. Look for him if you go!!!

Don’t buy from this company!! Horrible customer service and will not help with anything. Bought a $4,000 sofa it came with seems coming un done. Then the ottoman came sinking in the middle. Called immediately the day after and have gotten no where. Even filed with BBB and have gotten no where. This company is a joke.

Do NOT get furniture from Ashley’s. We ordered in August to get furniture and had not received it until FEBRUARY! They never called us to communicate, we had to call them and they gave us false hope each time. Then when it was finally to be to be delivered they canceled and did not inform us! We had to call at 6pm to figure out where our furniture was. Horrible customer service, I’ve asked to speak with a managers and I’ve called corporate and I don’t get calls back. The last call I got regarding the horrible communication and delivery was “You’re just one of the thousands of customers, I don’t know what else to tell you.” If you’re wanting great service and timely delivery I suggest NOT going to Ashley’s. Please look at other vendors in the area, as I have had family and friends who have received must better customer service than Ashley’s.

We usually like the service from Ashley. But our favorite sales associate quit :(... Unfortunately, this time around our sales associate and customer service put in the wrong order which we didn’t discover until it was delivered today. We were supposed to get a dining room table and matching chairs and bench. The order showed up today and the chairs were right but they ordered us a counter top height table... so now I have no table and only chairs and we have to wait another 8-12 weeks for our table. Called the manager and made me feel of little importance and offered no help other than to say we have to wait. I’m going to take my business elsewhere from now on. It’s a shame, we have given a lot of business to this store.

A lot of nice furniture, pricey but nice quality. Extremely long wait times for delivery though, our pieces are on backorder so they told us 8-12 weeks. Free delivery is only on purchases over $2,000 which isn't too hard to spend there. If you purchase make sure you read the back of your order they have very store friendly cancelation and or return policies. 72 hours is all you have to cancel before some pretty outrageous and hefty fees start to kick in. Floor model sales are final too so as the saying goes Buyer Beware!

We bought a couch with a year limited warranty. The bottom rail is bent or broke. I called to report it. Someone was supposed to call me back, they never did. I called again and was told they would call me again. My next call is going to be to the Better Business Bureau. Then I'll put it on Facebook.

I disagree. They bring you in with sales and then don't have it in stocks or the size you need. We went to another store and if they didn't have it they would order it. Ashley you should learn from your competitors we woman shop til we drop when not only because the price is good but also available... For those seriously looking go to SMITH VILLAGE THEY ARE AWESOME.... EDITH HUTTON

We purchased a reclining couch and love seat. Ask for Ron, he was our salesman and was awesome. We had a great shopping experience.

It's Ashley. Staff pounces on you at the door then creepily follows you the entire time even after telling them you want to shop on your own.

I don’t know how they have this rating. They sold me a fake leather couch with springs that went bad in less then a year. The current manager was probably the only good thing about this store who tried to do what he could, I dropped trying after that giving up any hope of getting my issue resolved. But here’s the kicker the store owner called me 2 weeks later telling me how I was wrong. No wonder why there employee turnover is so high when the store owner acts like a child. Wait for your next big sale this couch will be coming back in proper fashion. If you want to save yourself a headache do not buy furniture from this company. There is even a Facebook group out there with all the horror stories.

Will never shop here again. Prices don’t match website even with there “amazing deals” then it’ll take months to even get the items delivered but yet you can order online and be one week delivery. Place is a joke. Oh I’m still waiting on furniture we bought in November.

I bought a couch and chair on Labor Day 2020 and still don’t have them. Every time I call and talk to them (they never call me) the delivery date changes and gets pushed back. They still can’t give me a delivery date and have not gotten any kind of apology.

This store is a joke. They do not stand behind their products at all. I purchased a $1000 reclining sofa 1 year ago with the 5 year warranty. I was told it covers anything for 5 years. Less then 1 year later the synthetic leather is cracking all over the seat and back rest area. The person at store level referred me to the warranty company where they told me this is not covered. They said the store factory warranty should have covered that. The service department was not helpful at all and told me that it was only covered during initial delivery. So if you purchased from Ashley don't expect to have any actual warranty. Cheap low quality products with terrible customer service.

We purchased a sectional for our family room August 26th. We have a contract that says 6-8 weeks for delivery. It was an inconvenience to wait that long, but we really liked the sectional. October came and went and we still didn't have our sectional. They pushed the date to mid-November. November came and went. They pushed the date back to mid-December. We are still waiting for our furniture. We are being told the end of January, now. I will never set foot in that store again. I would advise you to steer clear, unless you think waiting 5 months, (or longer) is acceptable. When I asked the office manager, Oscar, if Ashley planned to compensate their customers for having to wait so long, he got an attitude. He told me this wasn't an Ashley problem, it was a manufacturer's problem. Ashley is the manufacturer, so explain that!

Atmosphere was fine, service was friendly, but had to cancel making any sale due to insane policy. The sign out front said 60% off AND free shipping. The sofa set we wanted was out of stock, and would take 12 weeks(!) to deliver. So we asked if he could do anything for the wait (since we couldn't take the floor model) bit tried to play off a 60% break even though it was already on sale that much, then sprung the shipping charge on us. It was another $140!! Which, correct me if I'm wrong, is not the same as free shipping. So I cancelled that and just wanted to buy a case and a pillow. After waiting alone at the register for almost ten minutes, someone came up to run the register. Until I needed to supply my name, address, email, etc to buy a glass bottle and bag of fluff. Once I said I didn't feel comfortable with that he and the manager(?) other sales associate (?) walked off to do something, and after a couple more minutes we just left without buying anything. I do not expect to return. But they were polite, and the showroom was pleasant. So there's that.

I was told I'd get my furniture in 8-12 weeks. Every time I've called I've been told a different date. I've been told it's not their problem, it's a warehouse issue, but yet they continue to have all kinds of sales. I already paid $1500 in August and have NO furniture. This is unacceptable service and I will never buy anything here again, nor will I recommend this place!

I will never buy from Ashley furniture again. The stand I received is broken to the point it can't be put together at all. When I reached out to customer service and corporate, I have been ignored repeatedly for over a month. I now have to get the BBB involved. Absolutely ridiculous.

Quality is to be expected for what you pay. Problem is: Ordering from Ashley furniture store is more expensive than online or through another vendor, such as amazon. They take full payment up front, rather than a deposit at purchase and remainder at delivery. CS will tell you 3-5 weeks when from date of purchase. When you call at 5 weeks for an update: They'll tell you the agreement you signed says 4-6 weeks. When you call back at 6 weeks: they will tell you they're experiencing delays and most items are delivered in 6-8 weeks. @ 8 weeks: you'll be told very rudely that you'll get your items when they come in. @ 13 weeks when your husband calls and asks what he needs to do to cancel the order, they will call you the VERY NEXT DAY to tell you your items are in. Customer service reps are incredibly impatient and rude over the phone. Overall very poor experience on two separate orders. I do not recommend this store.

I had THE BEST experience at this store!! Steven Price was SO HELPFUL when looking for different furniture pieces. The following day I worked with a newer salesman who was clearly learning, but was VERY POLITE!! Here's where they SHINED!! Horace Worthington is their hidden gem! I had misunderstood some financing details and was misinformed, at 1 point, by the newer employee. However, I made the purchases without doing my proper research, which I ALWAYS do!! Let me be clear, I made the mistake of not properly researching things prior to making the purchases. I made the purchase even though I knew my budget would be tight with only 6 months interest free financing instead of 60 months. I was able to find my items online cheaper and they will arrive sooner. Some are from Ashley Furniture Online. My pride was hurt to have to go back in and ask for a refund, but I was so pleasantly surprised at how gently Horace handled this. He very quickly and happily refunded the purchases for me. He even waited while I purchased one item from a competitors website to ensure I would be able to have the items delivered to my home without issue, before canceling my sale with Ashley so I wouldn't lose my discount with them in case they wouldn't deliver to PA. This is a place I can wholeheartedly recommend! Thank you Horace for providing THE BEST customer service experience I've had in a VERY LONG TIME!

After a mistake was made on the pricing of a piece of furniture a deal was struck and supposedly having to get a supervisor's permission was what I was waiting on. It has been over an hour and I'm still waiting currently I have left the store because my job called and I needed to get back. Apparently the higher-ups at Ashley do not care about what their customers have going on in their lives and are keeping them waiting on one of the busiest days of the year instead of just getting approval and getting it over with. I will stop back after doing what I have to do for my job and see if things have gotten cleared up. If not I would suggest staying far away from this place either way.

If you visit York, PA store ask for Justin, he is a very nice guy with a lot of patience!!! He took the time to showed me different accent chairs and other furniture around the store and on-line to find what I was looking for... Excellent customer service at the checked out Ali B was very helpful (she knows her job) and fun to work with).

Everyone was very nice and helpful.

Terrible business. Waiting on a furniture for what was supposed to be 8-12 weeks which was fine. Called when 12 weeks was up because I had not heard anything and employee was not sure when furniture was going to be in, called again and was told it would be AT LEAST another 2 months. I had to figure all this out on my own, pathetic excuse of a company, absolutely no way to treat a paying customer.

Horrible customer service. Have been waiting over 32 weeks for a couch and no one has ever reached out to me. I only get new information when I call and ask. How unprofessional

I purchased a bed, box spring, two pillows and covers for all they told me with buying the extra covers it covers it through them. Well a year later a spring is sticking out one of the corners of my bed and it’s very uncomfortable to sleep on anymore. I called them to let them know the lady that answers the phones said I had to contact the manufacturer for the warranty then why did your sales person assure us that the cover we bought is covered through them. They are rude when calling and the information I was given was very misleading I will not ever go into this store again. I will go to other Ashley furniture stores and make my future purchases.

Worked with Grant who worked hard to find what was best for us. Thank you!

Great reliable well made furniture, when you think Ashley you know your getting quality furniture at a great price, all my furniture holds the Ashley label and last for years,.

Okay. Just a PSA, do NOT buy from ashely furniture. We bought a sectional and a table back in July....July people. It’s freaking October. So back when we bought it, we were told it would take 6-8 weeks to be delivered due to COVID. That fine. We understand. Then the 8 weeks past and we heard nothing. I called them and they said it would be the end of September. That came and I called again and they said the middle of October. I called again and they said the end of November. Really?! I get delays happen but not once did I receive a phone call. So finally we just cancelled the couch and decided to get the table because it was supposed to be ready. They said it would come on Saturday. I get a confirmation call today. Perfect. Then I get another call later today that says they inspected the table and it was damaged so it would not be coming tomorrow. SERIOUSLY?! honestly I’m so over it at this point. I will never buy from Ashley Homestore again!!

Excellent service. I bought a mid-grade couch because it was the most appealing for my space and it's not holding up very well to normal use after four years.

Great furniture and good prices, but I spent US$2,000 in new furniture the last July and still waiting for them to deliver to muy house and they said it's will be next December

Ron was the best salesman we’ve ever dealt with, very patient and kind and never tried to talk us into anything we weren’t keen on. Kayla at the desk was very thorough with her information and super friendly. We definitely will be back to work with them again!!!

We didn't see what we wanted, but Grant was super helpful. He guided us to the area and let us look. He didn't hover over us, but he was magically there when we had a question! Grant showed us on the large touchscreen, and ordered just what we wanted. He is the perfect salesman! Thank you!!

1 STAR ISN'T LOW ENOUGH. DELIVERY IS TERRIBLE. PRODUCTS ARE ALWAYS DAMAGED OR INCORRECT. IF EMPLOYEES LIE TO YOU MANAGERS WILL MAKE NO ACCOMMODATIONS AND WILL HIDE BEHIND THEIR POLICIES. NOT A SOUND BUSINESS PRACTICE TO LIE TO CONSUMERS AND THEN THEY ADDRESS ONLY THE EMPLOYEE WHO LIED. CUSTOMERS SHOULDN'T HAVE TO BE LIED TO AND THEN TOLD THERE IS NO ACCOMMODATIONS BASED ON OUR ERROR. WAY TO STAND BEHIND YOUR CUSTOMER SERVICE.

What a great shopping experience! Justin was so helpful and patient while we made our selections. We found everything we needed. When we checked out, Kayla was thorough and friendly. Thank you both for your expertise. I highly recommend Ashley Home store.

The worst customer service experience. My fiance and I walked in expecting to purchase a few things. One staff member did greet us and walked us to where we needed to look. When we had questions we did walk back up to the desk at front and ask for help, we were told to wait a few moments. No one came over to us (after waiting over 30 minutes). We had multiple staff walk by us and we stated we have questions but they either never returned or said they would send someone else over. It was not busy. Multiple staff standing around not assisting other customers or helping customers that just walked in behind us. We will not be returning.

Marangely good job sheayna also good job

Furniture is good quality and happy with the purchase itself. However, the delivery was 3 full weeks later than I was told it would be, so a total of 8 weeks for delivery. To me this is unacceptable for a store that does not custom make furniture.

Nice selection

Grant Andersen is your guy if you need new furniture!!! Very helpful & friendly!

Great experience all around. We worked with Grant and he was friendly and attentive, but not pushy in any way. The delivery process was extremely smooth as well. We will be back for our next furniture purchase! Thank you so much for your terrific customer service!!

Shame on you ASHLEY HOMESTORE!! I have been waiting patiently for a lulu’s dresser since April 27 and received a delivery date for June 8 but they (Ashley Homestore) had to reschedule due to out of stock and Covid-19. Later in mid June I received a call informing me about a delivery date for June 30. Well I called today (June 30) because I have not received a delivery time, and they told me that my order was canceled and was canceled since June 18 but did not informed me until I called today. Poor customer service Ashley HomeStore! You failed to consult with the customer before you cancel my (customer) order. Shame on you!!! 😡😡😡

Grant was able to assist me and my significant other in finding the bedroom set that best fits our style and price point! I would recommend him for anyone searching for a great furniture shopping experience.

Came in to look at mattresses and boxsprings, we were helped by Grant, super helpful!

Marangely Mendez has been fantastic to work with! Had all the info we needed to make a decision, we are happy to be getting all new living room furniture, new dining set as well. After being trapped in the house staring at our 12 year old beaten up furniture , feels great to start new. Great sale right now by the way 😁.

They have to be the worst by far for dealing with warranty issues. If you do a claim on their product. Don’t be surprised when they tell you that you now have to buy a new one on the product that they replaced. Also, that you have to pay to ship it to you. When just questioning this to the manager you apparently have an attitude and he will just give one 100% more back to you. All I basically wanted was you to apologize and correct the on going issue with my product. That I was told would keep happening. GREAT customer service there Horace Washington! Needless to say all my purchases use to be through Ashley. NOT NO MORE. I would rather spend a little extra for good customer service and management.

My husband and I went there today for new living room furniture. We were very pleased. They had extended last weeks sale with 50% off and no sales tax added and free delivery and this started our visit off on the right foot. We were very pleased with the selection they had which was alot and then we were greeted by Craig a salesman. He wanted to know what we were looking for and directed us to the area we needed to be and then just left us alone to look and try things out checking on us once in awhile to make sure we didn't have questions. Once we decided what we wanted we told him we were ready to make a sale. He was very cordial and knowledgeable. We mentioned to him that we had a dollar amount to spend so when he suggested the maintenance insurance we rejected it because we had already gone over budget a little. He worked with us and gave us an extra 5% off the furniture so he could work the insurance into the price at a cost that was just a couple of dollars over our original cost. I loved this since I really did want that insurance because of the power recliners. Then when we went to pay the bill a lady named Sheayna took care of us and was exceptional also. We were told it could take up to 6 weeks for delivery because of backup but then surprised us by asking if next week delivery would be possible for us. The store was very clean. Everyone had masks on and everyone did social distancing. I know that some stores are allowing people in without a mask if they raise a fuss which makes me very uncomfortable since I'm high risk and upsets me. I want to go out in the world and do things too like everyone else but I want to feel safe doing it. I have thought about getting a shirt made that says " my life matters please wear a mask" lol. But I felt awesome in the ashley store. All in all we will be back in the fall to do our bedroom furniture without any reservations at all. Thank you Craig and Sheayna for making our new furniture purchase a most pleasant experience.

The staff were all incredibly helpful! Especially Grant and Sheayna, would recommend to anyone!

Marangely Mendez and Oscar were very helpful and patient since they stayed after hours to assist with my purchase.

We worked with a gentleman named Grant Anderson. He was an extremely nice man and a great businessman. We will come back for more!

First experience at Ashley Furniture where we were looking for a couch. Jensen greeted us at the door and told us about the sales and gave us time to look around. When we approached her with questions regarding several of the sectionals she willingly showed us around at the options we had based on our needs. She was patient with our questions, going back and forth between a few options and the many questions our almost 5 year old son had about the store. Jensen even drew a small sketch so we could explain the room and she was able to help picture what would be best for the space. Oscar, who checked us out Was very nice as well and scheduled a speedy delivery for us! The store was clean and we loved that they had so many options for the industrial style we are going for. Will be back.

Grant and Oscar are very helpful. Thank you so much. I really appreciate their service. I felt very comfortable.

Justin was very professional and easy to work with. Great sales right now. Up to 60% off.

Purchased a sectional today from Grant Anderson at Ashley Furniture! Very friendly and knowledgeable guy! He knew exactly what i wanted and the rest of the team got me through the rest of the ordering process in no time at all! Definitely will be back in the future and I would recommend to everyone!

Salesman Grant was nice to work with, easy going nature and quick response to questions. Seek out Grant.

Very friendly and helpful! Great experience! Jensen Knappenberger was great! Very helpful, friendly and patient but not pushy! We greatly enjoyed our experience and are looking forward to receiving our furniture!

Order a book shelves on March 4th and it now may 22nd no phone call from there store. And try reaching out and no answers Will not buy anything there again. They don’t care

Worked with grant and found a bedroom set

Don't buy online with this business! If you have any issue at all like damaged product shipped to you, they say they will get back to you within 96 hours! Been waiting for over a week!

We worked with Grant and he was great. Very helpful and got the job done!

Quick, easy and efficient. Grant Andersen was a great salesman and able to answer all of our questions. Cant wait to get our new furniture. Oscar in customer service was great...speedy checkout.

Worked with Grant and Oscar to get some great financing on a new bed set for my new home!

Justin was very helpful with our purchase today!

I worked with Grant, he was extremely helpful and flexible. I couldn’t be more satisfied with my experience.

We worked with a gentleman named Grant Anderson and he was extremely helpful. He was quick with the break down on details and worked everything out to make sure we could push out the delivery date. We loved the fact that he wasn’t high pressured sales. He let us walk around at our own leisure. We will definitely be working with Grant again in the future. Looking forward to having our new furniture.

Grant A. greeted us as we entered the store. He asked us what we were interested in and directed us to what we were seeking. Grant gave us personalized service throughout our visit to the store. We made two purchases that evening and Ali B took care of our financing agreement and explained the warranties we purchased. A few evenings later we came to pay for one of our purchases. Mary helped us with our second purchase and arranged our delivery date for the furniture. Everyone at the store were courteous, professional and customer focused. Update although the sales staff was friendly and customer focused. The living room furniture came and we were sent a slate gray sofa and love seat with a mahogany chair and hassock. That was the first mistake so we sent the Mahogany colored chair back to get it in slate gray chair and hassock. Our original request was for all Mahogany pieces but someone entered the incorrect information. Mistake number two we ordered a dining room set and wanted the six cloth guess chairs and wooden chairs for the head of the table. We got eight wooden chairs instead of the six cloth chairs and two wooden chairs. We called the store and was told what was ordered and paid for was the wooden chairs again another data entry mistake. In order to get the chairs that we originally requested we were told it would be a long process and cost an additional $300, so we kept the wooden chairs. While we were on the phone the customer service rep tried several times to get the manager on the line but that never happened. I will never shop at this store again unless it is in stock and can take it home the same day.

I recently purchased a beautiful sectional from Ashely homestore as soon as we walked in the store we were greeted by Kayla. We gave her a quick tidbit of what we were looking for, and right from the bat the first one she showed us was dead on what we were looking for. Two days later after thinking it over we went back and again kayla was right there to assist in the purchase along with Sheayna. Both these girls made my experience amazing!!!

I had the most enjoyable experience shopping at Ashley HomeStore in York, PA. Horace was amazing and helped me get the best deal possible. I will definitely be coming back for my future furniture needs and I would recommend anyone looking for the best selection in York to check out this location! Also, their music playlist was bangin' making the atmosphere in the store pleasant! :)

I was very impressed with how helpful Kayla was with helping us find a bed set for my new house. I will definitely be back!

Sales staff and customer service were outstanding, a big thank you to Michelle (Kim) Sales and Kayla customer service. Such a wonderful experience

Craig was great to work! He was patient with my indecisiveness and took what we were thinking and gave us multiple options to work with. Kayla Cayenne helped him finalize our purchases and we can’t wait for them to arrive! Thanks again!

We decided to buy new furniture so we went to Ashley furniture on 30 we found the furniture that we wanted they told us that we had an option of 3 colors so we picked out the color we wanted the girl goes to ring it up she comes back and says the color we picked out was more expensive needless to say we walked out I wouldn't recommend this store to anyone Ps. We went to discount furniture on E. Market st. And got better furniture better service Lane furniture is a 100% better than Ashley

Justin was amazing. Gave us an amazing deal that was better than the bargain stores! Very friendly and very knowledgeable. Thank you!!!

Justin was super easy to work with and Kayla did a fantastic job explaining what to expect with delivery and our warranty. Thanks to both for making the purchase painless.

Maranngely was very help full and is very professional.

Marangely was an excellent associate who made our buying experience!!!

Justin made the whole experience quick and easy. 5 stars

Kim was great. Love the dresser.

We walked into the store and were greeted by Justin. He let us know about the great deals they have right now. We love the new sofa set that we purchased and Justin helped from start to finish. Great selection of furniture to view and purchase.

Justin was awesome!! Very helpful and patient as we decided on things. Ali was a true delight!! Thank you so much for making it an enjoyable furniture shopping experience!!

I was very pleased with the help the staff, including Michelle provided for me. Michelle was very helpful in finding me the right set for my living room. The front desk staff, including Shaina was also willing to provide me with assistance.

Justin, at Ashley Furniture, helped us find our perfect living room furniture. No pressure sales and extremely helpful. We are very happy with our purchase and would highly recommend Ashley Furniture to everyone! Also, Mary at guest services was great in processing everything!

At this time I cannot give a comment until our issue has been resolved. Flora Hill

Sales Consultant Justin did great job helping me get everything I need for new house and guest services staff is extremely friendly

I was very pleased with my shopping experience! I was greeted by Kim upon entering the store, and I told her I was looking for sleep sofas. She invited me to shop all of the room arrangements and asked me to come back to her when I’d found what I wanted. I did just that and wound up getting a great deal on not just one sleep sofa, but TWO sleep sofas, plus a chair and ottoman! Sheanya, in customer service, handled the ordering of the furniture and the payment. She was pleasant and efficient. Thank you for employing such knowledgeable, courteous, and professional staff members. It was so pleasure to work with them.

This is such a beautiful store great furniture for great prices go to Justin he is so helpful and nice and will help you get what you really want

Worked with Justin at Ashley Furniture in York. Great experience!

Shout out to Grant & Alex for helping me out & making my shopping experience pleasurable.

Justin was a huge help with finding us a dining set!!

Victoria greeted us as soon as we entered the store, cheerful and polite! She showed us to the sectional area of the store and asked us what we were looking for. We landed on a “Value Buy” paying 35% of the original cost, very pleased with the sectional we purchased! At customer services Mary H. was quick checking us out and helped us with any additional information we needed. We only stopped in to look and walked out with a heck of a deal!

Kim/Michelle were wonderful through my whole process of buying new furniture! An asset to the company!

Fantastic customer service ask for George and Sheayna! Very pleased!

Great experience working with Craig and Mary H. with our new couch from Ashley!

From the second we walked in the door, we were welcomed and treated fairly. Justin T was the first sales person to come up with us and always was friendly and smiling. We had a great experience at Ashley’s and with Justin T. Additionally, Mary H. at customer service was great. She had our purchasing papers ready and we were out the door in no time.