Ashley Store Alexandria, VA

Thank you Elizabeth D. for such a great experience! Hoping the delivery process will be as smooth:)

Tony was excellent! Friendly and not invasive. Highly recommend!

Carlos helped my family out to find the perfect furniture for our home. He was patient and helped us with pricing.

Carlos was excellent to deal with and was very pleasant.

Ty did a great job helping us select our new dining furniture! We greatly appreciate his patience and time!

Ty was super helpful and intensive to our needs. We walked away with all our furniture purchased. Ask for Ty!!

Ty was excellent. He helped us find the our perfect couch right away!

I would like to sincerely thank Ashley’s Furniture Store for the wonderful experience I had. Tony and Gina were absolutely amazing — both were patient, helpful, and truly went above and beyond to make sure I found exactly what I needed. Their knowledge and kindness made the entire process smooth and enjoyable. Because of Tony and Gina’s excellent service, I’ll be glad to recommend Ashley’s Furniture to friends and family. Thank you again for such a positive experience!

⭐️⭐️⭐️⭐️⭐️ We had such a great experience at Ashley’s store thanks to Carlos! He was very professional, patient, and knowledgeable about all the pieces we were considering. He really took the time to understand what we needed and guided us without being pushy. Carlos made the whole process smooth and stress-free, and we left feeling confident with our purchase. Highly recommend asking for him if you visit the store!

Had a great experience and loved our sales rep. Carlos was wonderful and incredibly helpful!

⭐️⭐️⭐️⭐️⭐️ I’m very happy with the excellent customer service provided by Manager J and co-worker Abdul. They treated me with great care and professionalism, and I truly appreciate their outstanding service. Thank you both for making my experience such a positive one!

Please read everything carefully before signing. They won’t explain the full process and will pressure you into signing, after which they stop caring about anything you say. The customer service representatives are unhelpful and make no effort to work with you. It feels like their attitude is, “we got your signature, now we don’t care.” This was a terrible experience, and I will never shop with them again. No wonder the ratings are so low—I should have checked beforehand. Extremely poor service and customer care.

Thank you so much, Carlos! He was absolutely incredible to work with! We found the pieces we were looking for and more thanks to his help and patience.

Wonderful experience shopping at Ashley! Carlos was terrific, he was knowledgeable & professional. We are so excited about our new couch!

We had a wonderful experience at Ashley’s furniture! Carlos who helped us went above and beyond- he was patient and knowledgeable. He really listened to what we were looking for and guided us to the perfect pieces for our home. The whole process felt easy and stress-free thanks to him. We are beyond pleased and will definitely be coming back for future purchases!

Pretty good people, they helped me when it was neeeded and Carlos, excellent guy, treat me very well, excellent services

Ty was patient, waited while we deliberated on which couch to purchase. Gina the office manager is also AMAZING! Any issues you have, ask for her. She’s efficient, honest, and straight to the point. THE BEST!

I had a fantastic experience buying furniture at Ashley’s in Alexandria/Kingstowne! Elizabeth, our sales rep, was absolutely wonderful—she was friendly, knowledgeable, and patient as we explored different options. She never pressured us, took the time to answer all our questions, and helped us find exactly what we were looking for at a great price. The entire process was smooth from start to finish, and we couldn’t be happier with our purchase. Highly recommend asking for Elizabeth if you visit this location!

Ty Tucker was a great sales associate. Thank you for all your help.

Nikko was so beyond amazing. He greeted our family as soon as we walked through the door and was so patient with my pickiness (and my one-year-old's fussiness) throughout our visit. He helped us find the PERFECT sectional for our new home. Run, don't walk, to visit Nikko and the Ashley Kingstowne team. Literally the best!

I had such a great experience at this furniture store! Ty was incredibly helpful throughout the entire process. Not only did he take the time to answer all my questions, but he also remembered me from my last visit, which made me feel valued as a customer. His attention to detail and friendly attitude made the shopping experience smooth and enjoyable. I’ll definitely be coming back and recommending Ty to anyone looking for quality furniture and excellent customer service!

Abdul was so helpful. Thank you. I’m so excited for my new couch.

It was a great experience shopping for my new sectional and dining table. Thank you so much Ty. You made this the best furniture shopping day. Success to you my friend 🧡

I’m pleased with the quality and fast delivery. Charlos gave me great price and excellent customer service!

Nikko was very professional and pleasant to work with.

Anthony be was an amazing manager and sales person!

Good furniture and great service.

Ty was AMAZING!!!

I came in and was immediately greeted by Ty who assisted me during my process. Very helpful and not pushy at all. Enjoyable all around.

Nikko was awesome!! We have been looking for new dining room chairs for years without success. Nikko was very professional and personable. Highly recommend asking for him when you come to Ashley.

Abdul was phenomenal. He helped made our visit smooth and simple.

Carlos helped us buy furniture and he was absolutely wonderful! We appreciate your hard work and patience!

Amazing experience with Nikko at Ashley Homestore!

Excellent service. He help from deciding the color of the sofa

I was helped by Ty!! He was a very helpful person, with a wonderful personality. I will definitely come back for more purchases in the future!!

Ty is very helpful with the process of getting the deal made. He was able to minimize cost and provide the greatest customer service .

Tony did a great job. Thank you so much.

Had the best experience with Carlos at Ashley furniture! He was kind, professional and patient. Made the process very smooth! Looking forward to spending time on my new couch!

Ty Tucker was awesome

We had such a great experience working with Ty! He was super helpful, patient, and never made us feel pressured. Ty took the time to really listen and guide us through different options until we found the perfect bed and couch that fit both our style and our budget. His knowledge and friendly approach made the whole process easy and enjoyable. If you’re shopping for furniture, definitely ask for Ty-you’ll be in great hands!

Mr. Carlos has helped us with the easiest transaction. Great help and straight to the point. 🙏🏼

At Ashley Furniture in Alexandria, VA, Carlos was very helpful, professional and patient. He allowed me space to review the furniture options without being overly persistent. I plan to return in the near future.

Recliner is so comfortable and looks very classy. The dining table extra storage is a great plus. Very happy with the purchase. Tony is very patient and work his best to match our budget. Great customer service and the manager Jay is also very helpful. The staff is amazing and gave great service. We’ll definitely endorse to our family and friends. Thank you Tony! Great job!

Carlos was fantastic and very helpful.

We had such a great experience shopping at Ashley home store!!! Ty was a huge help. He was the perfect mix of design insight and practicality!

Ty did an amazing job helping me pick a couch. He was very professional, gave great advice, but also gave me the time to look over and make the decision on what I ultimately wanted. Overall great experience!

Tony at Ashley Furniture was absolutely amazing! He was friendly, patient, and incredibly knowledgeable—making the whole shopping experience stress-free and enjoyable. Thanks to him, I found exactly what I needed. If you’re shopping here, ask for Tony!

the greatest guy Ty thanks Again Ty

Nikko was EXCELLENT!!! Best salesperson we've ever worked with!!!

Staff was super friendly and helpful….Ty was EXCEPTIONALLY attentive and paid close attention to my needs…. He saw my vision and helped me bring it to life! Highly recommend!!!

Ty was very helpful in helping me find a new couch. 10/10 would recommend.

Easy experience to find the furniture we were interested in seeing. Carlos made the purchase process very easy and it was nice to work with him.

Excellent service. Thank you to Abdul for working hard to give us the best price on our sofa entertainment center.

Great service! Carlos was a great help and made sure that I got everything I wanted even if the set that I wanted didn’t have it. I was looking for a sectional set with a swivel but the one that I liked didn’t come with a swivel, but he gave me options to get the swivel and I got everything I wanted for a great price. Very happy with my purchase.

Carlos made my experience at Ashley so easy!

Carlos was incredibly helpful in assisting us with our couch purchase. Very professional, polite, and understanding of our needs!

Ty was great!

Ty helped us find exactly what we were looking for and we had such a great experience!

Ty crushed it - helped me get in and out of the store and applied all the discounts he could make work. Military friendly - be sure to ask for him!

Ty was great helped us go right to where we was looking and got us taken care of. I fully recommend Ty helping you

Ty was an excellent help! He understood what we were looking for and found just the right sofa and complimentary pieces. He has great taste and we are pleased to make the purchase of a sofa, chair and end table. Thank you Ty for excellent customer service!

Great service and attention

Great customer service!!

If I could give -5 stars I would. I bought a mattress/foundation, couch, and protection plan was added on. I was going back and forth between two mattresses, but was told I can exchange the mattress within 90 days no problem no questions asked. The mattress would be delivered the next week and the couch a month later. The day the mattress was delivered, I knew I could not sleep on it as I woke up in an immense amount of pain the next morning. I was then told I need to sleep on the mattress for 30 days to be able to process the exchange. Ended up cancelling the couch and protection plan as I got a good deal on a new couch that was delivered the end of the week. I was not told that the mattress exchange policy was only with the protection plan, and since it was cancelled, it is now final sale. I called corporate and they could not have cared less and said I’m stuck with my purchase because it’s been greater than 72 hours since it was delivered, at this point it has been 5 days, and when I told them the store said I need to wait 30 days to process an exchange, they still did not care. I have never been so livid with a company in my life. Spoke to an office manager and told her what I was told by the salesperson, that I could exchange my mattress for the other more expensive one as long as I paid the difference. The office manager had a shocked look on her face and went to ask the salesperson, only to come back and say there is nothing they could do. She said I did not even qualify for the exchange program because the mattress was under the $899 minimum to qualify, and that I was to buy an encasement, which I was never offered at the time of purchase. I should have stuck to my gut and never ordered from them in the first place when my other orders kept getting the delivery dates pushed back 6+ months. But I wanted to give them another chance. I will NEVER purchase from Ashley furniture again.

Carlos was very helpful today!

Abdul was very helpful to my husband and I. It was our first time buying some quality furniture pieces for our home and he was very conscientious and kind. The customer service here is great overall. We’ll definitely be back to buy from this location.

Ty was amazing to work with! It made our experience here breezy and he was able to give us options as I gave him my likes and dislikes. He has lots of patience and, overall, incredible person.

10/10 Tysean was more than helpful. Greated us upon arrival. Made us feel comfortable and provided so much information that really helped us understand what we were purchasing.

Tony was awesome!

Abdul was great!!! Awesome customer

Recently purchased a sofa and dining set with Carlos, it was a seamless and stress free transaction! Carlos expertise was greatly appreciated, highly recommended for anyone seeking to add a piece to their home!

Nikko was great, helpful, and knowledgeable

Our visit was so smooth and easy! Ty assisted us, super approachable and answered all of our questions. I recommend looking for Ty and you’ll be in great hands!

James Felter was a very helpful and knowledgeable salesman. He was extremely friendly and I highly recommend him to anyone looking for new furniture.

Abdul was terrific to work with. He is very kind and knowledgeable. Very pleased with his information and service.

Whoever helped me load the end tables in my backseat scratched my car. Bought this desk the same day that was supposed to be delivered and here we are weeks later with no word about it.

Carlos was amazing to work with. He made the whole process of buying our new couch set super easy, answering all our questions and helping us find exactly what we wanted. We couldn’t be happier with experience.

Ty was very professional and ensured that my wife’s selection didn’t compromise my taste :). Ty worked with us over the span of 2 days and offered us the best deal possible. Highly recommended for referral to anyone in the DMV area.

Great experience at this location and with our salesperson, Nikko. Nikko stood by the front door and was at our service from the moment we entered the showroom. He was attentive and receptive to what we were looking for and was able to quickly identify what we might be interested in based on our product descriptions and needs, and he quickly narrowed down the inventory at the store to only the items that fit what we had in mind. He took ample time describing the pieces we looked at, listening to our concerns and comments, talking with us through our decision process and making everything a breeze. He also gladly moved sections of the couches we were looking at all over the place to demonstrate the flexibility of the modular couch. Not once did we feel pressured, judged, or perceived in any way other than as friendly shoppers who he was happy to help. He showed professionalism and expert knowledge while maintaining a very calm, approachable and friendly demeanor. For my partner and me, it almost felt like we were shopping for furniture with a friend (a very knowledgeable friend). We walked into the showroom with the intention of looking around and feeling out what options we had without expecting to buy anything, and we walked out with an incredible, brand new couch at a great price. He facilitated the check out process and made sure we were very aware of the benefits of buying at Ashley, including the delivery process, return-if-unsatisfied-upon-delivery process, and the extended warranty he easily convinced us to get (highly worth it after the stories he told us). I highly recommend visiting this location and shopping with Nikko, especially if you are interested in being guided through your decision process by a great salesperson who only looks to inform you and make sure you feel satisfied after making a multi-thousand dollar purchase. The front desk lady was also very kind! Definitely the place to go to browse furniture.

Carlo and Jay were extremely helpful.

Carlos Fernandez was very helpful and knowledgeable of the products. I do enjoyed his customer service. He is a gem!

Tysean was great helping us find new dining room chairs. Not overbearing, friendly, helpful, and we found a great price on a new blended set of chairs. He even indulged us as we moved furniture around the store until we found a combination we loved! Great experience overall!

We had an amazing experience at this location. Greeted by Tony when we first walked in but he didn’t make us feel like he was trying to sell us on anything. Once we had decided on our couch, Tony walked us through the process and explained everything very well and was very kind. He ensured everything on our order was correct. We will certainly go back and hopefully see Tony again!!

Ty was absolutely amazing! He worked with us to create exactly what we envisioned. Would highly recommend asking for him when visiting Ashley. I’ll definitely be back again soon!

Ty was a great associate helped me and my wife have 5star customer service

Ty Tucker was very attentive and helpful, we love our office desk.

Ty was great! Listened to what I wanted, he showed me what would fit my idea in mind. Great customer service!

We appreciate the expertise and professionalism demonstrated by the entire team at Ashley. From the showroom to delivery, our experience was outstanding! We truly appreciate the consideration provided by James, the salesman, who walked us through the options and helped us make a quality selection.

Jay And Tony were super helpful, answer all my questions and make all the experience of getting a whole set for my room be great!

Amazing service with Tony he helped us fit our budget and find the perfect Matress couldn’t find a better person to get us the best deal and bedroom set

Awesome experience Tony was super helpful and helped me find the perfect couch at the perfect price. Highly recommend!

Sales manager Abdul very helpful and knowledgeable to give advices. Staff friendly inside the stores.

BUYERS BEWARE! We purchased our first nice mattress and motorized stand from this store when we moved to the area. We got a great deal but weren’t 100% sure that the mattress we selected was right for us but were assured that we could exchange for a different mattress within a certain amount of time. During delivery, the workers damaged our footboard, stated us the company would pay for the damages, and co-signed paperwork stating they damaged our property. We provided time-stamped pictures on the damage claim. My wife has called over and over for 2.5 months and always receives the same delay tactic: I don’t see your claim or pictures, send them to me again and we’ll file/update your claim, and – no – I don’ have a manager that can assist you. It is Ashley Furniture’s endless loop to exhaust you and make you give up. In the meantime, I developed neck issues and the timing correlates with our purchase of the firm mattress. We requested an exchange and they denied it, stating we needed to purchase and use a special protector. They never informed us of this requirement. Furthermore, they are missing our mattress exchange program paperwork and, although they lost the form, they state we must have opted out of the program but cannot produce proof.… but the exchange program is precisely the reason we went through with the transaction in the first place! I really hope Ashley can make this right. This is a bad way to do business and, on a human level, just an unfortunate way to treat your neighbors. My advice: shop somewhere else.

Great time. The staff was amazing with helping me pick out a coffee table.

Great experience, Nikko was kind and professional from the start. We had a great time picking out the couch and talking with him.

I had a wonderful experience at the Kingstown store, thanks to Tysean. From the moment we began the conversation, he was incredibly humble, patient, and professional. Despite my hesitation during the couch-buying process, Tysean remained very patient and never rushed me. He was knowledgeable and informative, explaining every detail thoroughly. What I appreciated most was that he was not pushy at all. He gave me the space and time I needed, even offering the option to come back and decide later. This made me feel respected and comfortable throughout the process. Thanks to Tysean’s support and respectful approach, I feel confident that I made the right decision. He is a true asset to the store and provided exceptional customer service. Do you like this personality?

Tysean was very knowledgeable about all the pieces. He was so helpful and wonderful throughout the whole experience and even gave us great discounts! Def will be coming back for more home pieces with him! Thank you!

We went in looking for a bed and assumed we’d end up heading across the street to a mattress store. Jay helped us out and was very knowledgeable about all the options, let us try out all the options and then was able to get us a better deal than on the manufacturers website or at the mattress store we had been to previously. The only hiccup was having to wait for delivery!

(Translated by Google) Very good service, Mr. Carlos treated us excellently. I recommend the place, very good quality and price of the things. (Original) Muy buena atencion, el señor carlos nos atendio exelente les recomiendo el lugar, muy buena calidad y precio de las cosas

Absolutely thrilled with our experience at Ashley Furniture thanks to Ty! He was incredibly kind, personable, and knowledgeable—truly a gem. I've been to many furniture stores, but Ty delivered a white glove level of service that made all the difference. Thanks to him, we left with our perfect couch! If you're shopping here, do yourself a favor and ask for Ty—you won’t regret it!

Ty was excellent to work with and helpful in finding us what we needed

Ty was a great salesman! We loved working with him to find the best pieces for our place. Thank you.

Ty knew right away where to take us to view what we needed and in the right color! Courtesy and helpful. Best furniture buying experience of my life!

Just shopping but staff was helpful

We received excellent service from the sales representative. James Felter helped us make our decision and gave us the best recommendation. He was very pleasant and polite.

Such a cluster…. Working with Jay and picking out our couches was great. After that everything went down hill. Getting our furniture coordinated for delivery was a nightmare. Customer service was awful and then when a part was discontinued and no one told us was infuriating. The lady at the desk had such attitude. And when delivery was scheduled all the notifications or lack there of kept saying the delivery was 1 min out (at 6am) and continued to give me this notification every 40 mins… for two hours

Abdul made our experience very pleasant today. He was very helpful, knowledgeable, wasn't pushy, gave us his full attention and answered all the questions we had. He gave us a great deal on a King mattress and frame set and he took the stress out of furniture shopping. We come from a family that owns a furniture business that sells Ashley, but live halfway across the country now, so this was our first experience not buying from family. Thank you for your amazing customer service today. Well done Abdul. We will be back when it's time for that sectional couch. Thank you!

Tysean was extremely helpful! Very welcoming when we first arrived. He gave us space to browse but was always close by to answer questions and to help us narrow our choices.

Carlos was a great help. We were in and out. Top notch customer service!

Tony is a wonderful sales associate. We drove and extra hour to come see him specifically.

Fast and easy to find what we were looking for

Ashley never disappoints when it comes to furnishing my office space! Tysean provided excellent customer service. He was kind, attentive, and made the entire experience smooth and enjoyable. I especially appreciated how well he interacted with my little ones during our visit. I'm looking forward to seeing my new pieces in the office.

jay and tony provided very good service

Nikko was very helpful, didn't hover, answered all of our questions, and went above and beyond to assist us. He also had a wonderfully cheerful attitude. Made our shop significantly easy!

We have been to Ashley furniture store a few times and the visit has always been so pleasant and nice. This time we came back to purchase a couch we saw the last time and Carlos was very helpful in the process! Thank you for your kindness and professionalism Carlos we so appreciate you!! We look forward to returning in the future!!

Nikko and Jay were great. I knew what I was looking for and he was very helpful even though the location did not have my desired item in stock, I definitely recommend this location

Staff was extremely friendly and professional. Rating three stars because Ashley corporate made it extremely difficult to buy a replacement couch cushion. I couldn't buy one online, called and was told to try in store, the store had me call Ashley Service Department, and then the Service Department worked with the store to ring up the replacement cushion.

I had a great experience! Carlos was super helpful!

We stopped at Ashley home store to look at recliners. Tysean greeted us right away and was very kind. He helped us look at different recliners and he helped us find one that was perfect. They have a great sale for July 4th and Ty was super helpful in getting us a great price! Ty also showed us some mattresses and we tested out the purple mattress - Ty gave us a great presentation on it. We would def come back to buy again in the future!

Had a great experience with Carlos at this location. Would definitely recommend to ask for him for any future purchases. Thank you again!

Always a pleasure to come to this store. This is the 2nd time I have visited and purchased from this store. Carlos was excellent, calm and took the time to take me thru the process and inventory until I found the perfect item.

Tony was very helpful finding what we wanted. He was there to answer questions but was not a pushy salesman. He made it a very pleasant experience for us. We ended up buying living room, bedroom and dining room furniture. It was an excellent experience and sale.

Greeted immediately upon entrance into store Friendly courtesy and knowledgeable Thank You To y !

Elizabeth and Jay have been very helpful and accommodating.

I found the furniture I was looking for and received outstanding service from Nikko and Gina for the purchases and the deliveries. Thank you!

I'm shopping for a kitchen table set and tv entertainment center. I went to Ashley furniture because they do have a lot of nice furniture. Maurice is very helpful. They do have a nice variety of furnishings. Most of their furniture is only available online, and that's where I found what I wanted.

The staff was very helpful (shoutout to Carlos) while not being pushy. Great selection inside, and plenty of deals. The easiest furniture buying experience I’ve had.

Carlos, Spencer and Tony provided fantastic service. They gave quick and helpful details on customizing our new sectional, and then scheduled a fast delivery for us. Also, there were no high pressure sales tactics at any point during my two visits. I recommend this Ashley Home Store.

Mr Tony greeted us upon arrival and asked our names!!! Impressive customer service that doesn’t exist anymore!!! We were very thankful for his assistance!!

Great experience at this Ashley furniture Store. Carlos did a great job being helpful. Thanks guys.

We’ve been shopping around for weeks and came back twice just for Tony! He is a great sells person and makes the over experience extremely easy.

One of the best furniture stores in Northern Virginia. The team there does great work to accommodate and find what you want. They also work with you to ensure they give you the best deal possible. Also the quality of furniture is better than the other big box stores in the area. Give Elizabeth a raise from the Kingstown store.

Tony was amazing with helping me find a couch! He was very informed and had an answer to all of my questions and tried to get me the most amount of savings! Thank you Tony!!

Carlos was amazing at finding the right piece, always a great time at the store with friendly people.

We recently purchased furniture from this store and had a fantastic experience from start to finish. The team was incredibly helpful and friendly, making sure we were completely satisfied with our choices. Special kudos to Tony and Jay, they went above and beyond to assist us and made the entire process smooth and enjoyable. We really appreciated their attention to detail and commitment to great customer service. Highly recommend the Alexandria location.

Our salesman Tony was great! he walked us through the entire process with great manners and everything went smoothly. We’re extremely pleased with our service and would return to Ashley’s again.

Our bed frame was damaged during a mattress delivery. No problem, accidents happen. However, the call back I’ve been promised multiple times has never happened to get this resolved. I’ve been bounced around to different departments for weeks who all say it’s not their area and promise a cal back from someone else who does handle it. These calls never come. I’ve requested to speak to a manager, I’ve emailed asking for assistance and received short non apologetic responses. We love our mattress but I’m about to return it out of principle. They damaged our nice bed and I’ve had to spend an unacceptable amount of time and effort getting someone to fix it or reimburse us for the damage. Will never enter this store again!

We love Ashley. They always have a good selection for good prices. I feel like their customer service and overall value is much better than a lot of the other furniture stores we’ve shopped at. Tony was wonderful for our most recent recliner purchase!

James was very helpful and personable! He made sure we had all the information we needed to make our decision!

Very friendly and helpful. Liz was great.

Abdul is the best! Great service mind and attentive to the customers!

First time buyers at Ashley we had a great experience. The person that helped us. His name was Tony amazing guy very helpful

We had a great experience purchasing furniture with Carlos in the Kingstowne store. He was very helpful and knowledgeable and got us a great deal!

Mr. Tony was stellar! The sofa options were really great - we were even stuck between two options that were on sale for Memorial Day!

Carlos was outstanding. Helpful, and worked with us to get the right product at a great price. Highly recommend!

Experience with Tony was great! He was very helpful and assisted us with both a couch and a mattress that we can’t wait to use in our home. The store itself had a lot of great options for future new home buyers too! Staff was very friendly as well. We will definitely be back.

After a few weeks of searching online and in the area, Nikko here at Ashley helped us make our final decision. He worked with us, was able to provide feedback on product availability, and helped narrow down options based on the size of the space for which we were buying.

Great experience with James Felter, the salesman. Great prices and I was able to find exactly what I was looking for.

This was our second buy this year with this store. They have a good crew working there. No high pressure. They gave us room to discover the items that made the most sense for us. Good job!

Excellent support. Tony was very helpful

I purchased a recliner. Excellent service from Abdul, Israel sales staff and Gina and Ayana support staff. Everyone was courteous and helpful.

My wife and I stopped in on a Sunday afternoon, after returning from NJ. We'd been wanting to purchase a new sofa for a while. We were greeted immediately by Abdul who was genuine and patient. Because we were taking our time, he eventually had to hand us off to Elizabeth as his shift was done. She was equally kind. She answered our questions to our satisfaction and we were able to decide on our future sofa... and rug. Both have been a beautiful addition to our condo. Thank you to Ashley for making this happen.

Nikko was attentive and very helpful and knowledgeable. Found me an item that fit my budget and everything.

Abdul was an amazing resource, helped us through every step of the way!

I commend Tony Marshall for his customer service and attention to detail. He was great!

Worked with Tony and he was respectful, patient, and accommodating. Store is clean and displays are practical.

Abdul, is very attentive when answering our questions and suggesting different options. The outcome was favorable, we got what we wanted @ the right price.

Elizabeth Dalit was so amazing and a real pleasure to work with. I’ll come back to shop again just for her level of customer service for sure!

Tony was a great help in assisting my husband and I buy a sectional and coffee table for our first home. Would definitely come back and work with him!

Abdul provided excellent customer service.

Very well experience, James Felter was great at explaining everything and overall great experience.

Abdul did a wonderful job accommodating all our requests. We were able to purchase the couch we wanted and modify it as well. He was able to give us a great price and had the best customer service! You did great Abdul !

Best customer service Ever… Abdul did such an amazing work. Thank you.

I had a great experience working with Israel! He was incredibly helpful and patient while I searched for a couch. He really listened to what I was looking for, showed me several great options, and made the whole process easy and stress-free. Thanks to him, I found exactly what I was looking for. I highly recommend working with him if you’re looking for great service and someone who truly cares about helping you find the right fit!

The staff here is incredible! I had the pleasure of working with elizabeth when purchasing a sectional for my family and I's new home. She got me an AMAZING deal and went above and beyond to ensure everything was delivered sooner than expected and kept me updated the whole time! She even threw in a bonus gift!!!!!! Go see Elizabeth and furnish your home, you wont regret it!

Very easy and friendly, thanks to Malcom and Tony

Nikko was great! Helpful, honest, and reliable in assisting us!

Tony was super helpful when my wife and I came to check out some couches. Gave us a great deal too!

James Felter was amazing, he showed us exactly what we were looking for and allowed us to make our decision without hovering like other furniture companies. Ask for him for amazing service.

We had a great shopping experience with Anthony or Tony of Ashley Store in Alexandria,Va. He is patient with me and was able maximize our savings. I had not so good experience with my previous Ashley purchase but Tony was able to redeem the name of Ashley in my perspective.

James was unbelievably helpful! I had to come back forth to go home and take measurements multiple times and he was very patient and understanding. He ended up getting us exactly what we were looking for, at a great price.

Elizabeth at Kingstowne location provided amazing customer service!

First. Spencer is absolutely wonderful. So professional and polite. He answered all questions for myself and my friend. Knew everything about the furniture we needed and expected delivery date. What a wonderful salesman!

Elizabeth at Kings town was great!!!

Nikko was an excellent salesman, and he was very knowledgeable about the furniture and financing options!

very efficient service and the delivery team was very careful to install and assemble all the furniture with no problems

My husband and I visited this Ashley Store in Kingstowne on 12 April 2025. We were greeted by James; he was extremely helpful and knowledgeable. We did not purchase anything on this visit, but when we come back, we will be sure to ask for James- he made us feel so welcomed. Thank you!

Liz in the Alexandria Kingstowne store provided outstanding service. From the time I walked into the store with a friendly and helpful greeting, while showing furniture without pressuring me, Liz gave me excellent customer service and great advice. Thank you Liz!!!

Abdul did such an amazing job. He took care of us and listened to our needs, and also gave us a great price on our couch! We love it so much. Ruth was also great. Overall the experience was extremely smooth and we loved our experience

Abdul and Ruth were both perfect through helping us select and customize our couch and getting us a great deal. Thank you both so much!!

The overall experience buying a new couch was great! James was super knowledgeable and professional, and the prices were super competitive. Highly recommend giving them a look if you're looking for new furniture.

Nikko was such a wonderful salesman.

Very helpful

I sold myself a Nectar Premier Full matress today. Great mattress! Same excellent price my customers get, delivering this Wednesday! I recomend what I buy for myself.

Nikko was absolutely fantastic! He listened to everything I needed and found every piece to fit my needs. Make sure you find Nikko if you come to this location.

Abdul was amazingly patient and helpful!

Today I purchased a 2 piece sectional from Ashley Furniture in Kingstowne. I just wanted to shout out Nikko for providing me with exceptional customer service. He made this a very seamless and pleasant experience. I never once felt pressured into buying anything, he showed me all options that were available to me and was very helpful with the entire process. Thank you again Nikko for all of your help, can’t wait for my sectional to arrive :)

Had an amazing experience! Nikko is the absolute best. I knew what couch I wanted coming in but not the configuration. Nikko took the time to help me figure out which configuration to get and walked me through the whole process to purchase it, and what to expect when it gets delivered. Would recommend to anyone looking to buy furniture who wants a nice & friendly experience. They made me feel like family.

ABSOLUTELY TERRIBLE EXPERIENCE. I am a loyal customer to Ashley and have spent so much money there. I bought a couch in April for almost $3k and It was damaged by May. I bought a protection plan and they said it would be insured, but it didn't do anything. Nor would they fix even though they insured it. I would leave -7 stars if I could.

The worst experience I’ve ever had with any company. Wouldn’t leave us alone in the store, once we got the couch, it came 2 weeks late, and they only told us it was going to be late because the day it was supposed to get here, we called asking where it was. They were never going to tell us. Then, when it did get here, the delivery people didn’t want to take it up stairs, so me and my wife had to help them lift it up over our balcony and I cut my leg in the process. They then stole oranges from us and even dug through them to find ones not damaged. I would give this negative stars if I could. Just order from wayfair.

It’s my own fault. I should have went to a mattress store.

Liz was a great sales representative

Our sales person, Elizabeth Dawit was great! Knowledgeable and service oriented.

Horrible experience with this location. My salesperson clearly didn’t know what they were doing. To the point that I even asked them if they were new because I could tell they didn’t know what they were doing. I wanted a 4 piece couch, he put a 2 piece on the paper during check out. When I told him I wanted the 4 piece, he gaslit me into thinking the 2 piece is the shape I wanted. I‘m not very confrontational so I decided to wait and see what was delivered and just order the missing pieces. He then told me that I could order here and have the couch shipped to another state since I was moving (I originally told him I was only there to look around but he convinced me to go ahead and order since they could ship it out of state). Then I got a call to set up delivery , to find out he had it ordered to my Virginia address and they couldn’t get it to me in Florida. So I had to cancel the whole order after already waiting for weeks. Not to mention, I opened a line of credit for the couch. So now I have an open line of credit with no product. Also, FYI you can’t use Fortiva online at Ashley, only at the place you opened the account at. So that was a waste on my credit. The couch is cheaper online than it was on sale, in store so check your prices online before purchasing anything from this location.

We recently moved into the area and needed some new furniture. We had the best sales experience ever today, absolutely no pressure! Caitlin was very friendly, knowledgeable and helped us stay within budget! We'll definitely be asking for her should we need any other furniture!

Sale was great! Loved the salesman. The deliver was on time. Chair was put together wrong, did not work. Would not send a service repairman. Sent a new chair.

Sales Person was okay the main manager I guess he was okay also but it was an annoying price process they did match what was found online first to some degree but then refused. Would order next time the cheaper option from the other retailer unfortunately was to deep into the process. Most staff is very unfriendly, argumentative and not even able to print out a easy page which was time consuming seeing the desk staff struggling upon my request to send it via email was ignored and brushed of with it’s okay just wait. Frustrating long process if you have to deal with this attitude. Next time all online.

Warning !!! Do not order from the Ashley Furniture (Alexandria) the are by far the worst furniture company in the Virginia, Maryland and Washington, DC area. I ordered a sofa, chair, ottoman, and lamp. My sales person told me that I should received my items in a few weeks. Two days before my delivery I received an email regarding my order but it didn't have the lamp on included. I called the store and they told me that the lamp was sent weeks ago and received. I ask how could you send something to the customer without letting them know that you sent something. Long story short. They apparently shipped via fedex and instead of the fedex guy putting my order in the luxer locker he left it on the floor and took the picture of it on the floor. Ashley waited to after I accepted my and it was delivered just to tell me that there is nothing that they can do regarding my lamp. DO NOT ORDER FROM ASHLEY's

Odell was terrific. So helpful. And the manager Dorothy was great too. A ensure and I will buying the furniture in this store.

We had an enjoyable experience buying our new couch and rug w/ Abdul today. The showroom offered various styles and we were able to find a couch we really liked and worked for our space. We thought we walked away with a really great deal!

Abdul is a great

It was a very smooth experience and we walked away very happy

No pressure. Very helpful and informative.

Very pleasant experience at this location with everyone who helps with my purchase. I can not wait for my delivery.

Great buying experience! Professional with fast delivery.

Abdul was a great help

Keith was very helpful and all staff were very friendly. Great selection for our purposes. They had most of what we were looking for. The prices were reasonable, even before sales markdown.

Excellent furniture at great prices. I had a problem and their customer service handled it with Excellent satisfaction

I had a good experience at Ashley furniture. They have nice people with a good customer service. MR. Abdul was very kind and patient.

Excellent shopping experience with a seasoned pro for a salesperson. Recommend Elizabeth to work with. Tony C

We love the new sectional. Everything went well. Delivery was great and all employees were friendly.

Excellent Customer service with high quality furniture.

Fabulous service!!

We have shopped and bought furniture at the Kingstown, VA location twice in the past month. Nikko is an amazing sales person. He’s knowledgeable, personable, funny and always gets us the best deals.

It’s extremely nice

Good store but pushing salesman

Drew was extremely professional, patient and made our purchase today pleasant.

We had an incredible experience, Nikko helped us find the best couch that works perfectly for our basement!

Nikko helped us today, and he provided excellent customer service. He helped us find exactly what we were looking for.

Drew was AWESOME! Very knowledgeable and patient. He has a great sense of humor. Made our sofa shopping experience very enjoyable!

I recently visited Ashley and had the pleasure of working with Carlos. His exceptional customer service skills made my experience truly outstanding. He was attentive, knowledgeable, and took the time to answer all my questions. Carlos's dedication to providing top-notch service is truly appreciated. Five stars isn't enough - he deserves ten

Drew was charming funny and a very helpful person.

DO NOT, I REPEAT, DO NOT PURCHASE THEIR WARRANTY. IT'S FOR SCRATCHES AND BURNS AND NOT AN EXTENDED WARRANTY. DO NOT PURCHASE A HEADBOARD OR FOOTBOARD FROM ASHLEY. IT'S NOT MADE IN AMERICA AND IT'S EXTREMELY CHEAP.

(Translated by Google) Carlos' attention was excellent (Original) Las atenciones de Carlos fueron excelentes

Nikko and Malcom were both incredibly helpful. Nikko had helped us in the past and I'm sure we will be back to see him again.

Carlos was great! Got a great deal and customer service was excellent. Not pushy at all, and very helpful. Thank you for a nice shopping experience.

Came in to buy a modular sectional couch. We had the best experience with Alusine. He was very knowledgeable on the fabrics, the protection, and the options. Probably the best furniture shopping experience we’ve ever had. He was friendly and patient, but not pushy at all. Will definitely be back. Thank you Lu!

I have always regretted not purchasing furniture from Ashley. Now I do regret that I did. Spent $3,500 on a living room set. Was told that it comes with a one year warranty and was asked if I would like to purchase more protection which I turned down. I told the agent I will be fine with the 1 year warranty and she explains what it will include and handed me a small brochure which I still have. 4 months have passed and the wood started cracking all over the side tables as well as the coffee table for no clear reason. We barely touch them. We went to the store to complain, they turned us back and said there is nothing they can do. We contacted the manufacturer and for the past week they have been asking us to provide proofs, papers, serial numbers which I had to lift the heavy furniture to get. After I sent all of that, they have the audacity to tell me go to the store and talk to them. Are you kidding me?? The store and its employees plus the manufacturer are a BIG joke. I will be filing a complaint against you all for manipulating and giving false warranty. Their furniture is rubbish and cost a fortune plus they are dishonest and do not care about customers. These furniture poses a falling risk on little kids.

(Translated by Google) Carlos is very kind. And it has the information one needs. (Original) Carlos es muy amable. Y tiene la información que uno necesita.

Carlos was amazing and super helpful!!!! Quick and easy amd very detailed!!!

I took a friend here in September 2024 to buy furniture thinking that they had quality furnishings and a good reputation. He bought a living room set, rug, and a glass top table. The sales experience was great, but the furniture was delivered weeks after he was promised. And when it finally arrived, they were in such a hurry that they just put the rug down in the room without ensuring it was centered. Within a week after the furniture was delivered, the wood under the glass table cracked the whole way through. He contacted the store, was referred to Corporate, back to the store, etc. He has been promised a replacement for months, and to date, it still has not been replaced. (He is disabled and still uses a flip phone so this experience has been difficult at best for him.) I honestly expected more from this company, and I regret that I suggested this store.

This has to be the worst furniture place. They told me the delivery would take place on a specific date and they even wrote it down for me. Now it has been overdue by about 10 days and nobody called to let me know what is going on or let me know when it will be delivered. They just say it will be delivered when it is delivered (not exact words). So frustrating!

Lou gave us all the information we needed to buy a bedroom set--when we were ready to ask. He wasn't pushy at all, just very helpful and a good man.

Alex helped me find exactly what I was looking for. Explained some other options for me and helped me get to what was the best option for me. Will be back. Great service and product

Michael is the best! So helpful!

My experience at Ashley was deeply disappointing and could have been significantly better. During a previous visit, we worked with an excellent sales rep and informed him we would return after traveling out of town to finalize our purchase. However, upon returning to the store, we were shocked to be told that since we weren’t greeted by that same sales rep, he could no longer assist us due to some supposed “store policy.” This is absolutely ridiculous and unacceptable. I’ve never encountered such an absurd rule in any retail establishment. If this is indeed a policy, customers must be informed ahead of time to avoid such frustrating and unnecessary situations. While the new sales rep we worked with was polite, the overall experience lacked the enthusiasm and attentiveness we previously enjoyed. This encounter left me feeling undervalued as a customer, and it has certainly soured my view of Ashley as a brand.

Great place Michael was great as well as Tony was too and the regional manager was great too

I had a fantastic experience shopping for a sofa thanks to Lu. From the moment I walked in, he was attentive and took the time to understand exactly what I was looking for. He explained the different materials, cushion types, and sizes that would best fit my living room and budget. I never felt rushed or pressured into making a decision, and he even suggested a few options I hadn't considered but ended up loving. Highly recommend Lu if you're looking for a stress-free shopping experience!

Easy day, very happy with customer service & furniture options available in store. Thank you for the pleasant experience.

Nikki was the best

First time shopper at Ashley’s and for my first experience I would say it’s a 10/10. The employees were very welcoming and helpful in getting the best price for the item desired.

I got a media stand and a dinning room set for a great price and James was great with the help.

Carlos - he made the store shine! Happy to purchase again from Ashley Furniture, great quality and prices!

Nia is amazing and was very patient with us as we made our final decision about our purchase.

Ashely Warehouse was excellent.

Lu was efficient, thorough, and professional. He helped me make my decision easily. I’m usually an indecisive person, so I really appreciated his advice for my new couch.

This was a great experience! We were able to get to get everything at the same place. We moved into our new home, and it helped to be able to have a place where we could have a stress free experience. Nikko was especially knowledgeable, fun, kind, and experienced!

Lu was great and communicated with us when we left to measure the space and come back the next day. Made the experience quick and easy.

James was a fantastic salesmen and very helpful. He made the process to buy our new bedframe easy and efficient. We are looking forward to buying more furniture again soon!

Customer service was inviting, kind and helpful.

Wonderful customer service !!! Thank you

Mr. Carlos greeted us at the door with a warm smile and answered all of our questions. Thank you for your help in finding our son a new “big boy” bed!

We visited Ashley Furniture for a new dining room table. I was less than optimistic but the attendant, John, was super helpful and patient to help us find what we wanted. We love our new table and comfy chairs. We’ll be back!

(Translated by Google) Carlos, excellent worker, very kind (Original) Carlos excelente trabajador muy amable

Carlos was awesome!

Chris provided exceptional service when I was trying to find a new bed set. He knew how to close the deal and I ended up getting a dinning set. Seeing him interact with other employees and being positive throughout the whole experience during Black Friday was good to see.

Michael and Chris were exceptional and made our couch buying experience as smooth as possible, especially during Black Friday. I would come back to this location again!

Carlos did a great job assisting us with our dining room set.

Very cool and nice people! They are willing to get you a great deal.

elizabeth was a bad experience from the start. My wife and I walked in the store, she waved to us walking in but never spoke to us. Decided we did not want to purchase anything from Ashley because I felt very disregard.

Carlos is the man! Helped us get a brand new sectional for our house! 10/10 purchasing experience, can’t wait to do it again!

Nikko was phenomenal- he took his time with me on the floor and compared all options, sizes and prices and got me exactly what I needed!

Had a great experience with Nikko, while shopping for our tempurpedic. He was extremely knowledgable about the different options available. Thank you!

The best HomeStore I have been to , Wonderfull Employers ( Carlos) Thanks so much for help

Our family had the pleasure of working with Lu at this Ashley’s location. From the time we walked in, we received red carpet customer service. Lu’s professionalism and knowledge of the showroom speaks to how well the store is managed, by Chris. We’ll definitely recommend others to shop here. Thank you, Lu for the help!

Carlos was extremely helpful in assisting us with our purchase. He was patient and ensured that our needs were being met. I’d recommend Carlos as well as the staff at Ashleys Furniture. Update:

Lu did a great assisting us and answering questions without making us feel pressured to purchase. With his help we were able to close the deal and walk out with a new couch!

Carlos was fantastic, personable, knowledgeable and I can’t wait to get our new sectional!

Lu was awesome! Enjoyed all his knowledge and friendly manner.

I had a great experience with the customer service at Ashley Store. From the moment I walked in, I was treated well and received exceptional service. Michael did an outstanding job helping me find exactly what I needed, and even the manager, Tony, provided excellent assistance. I look forward to doing business with them again!

James did an excellent job helping me with my couch search. He was kind, friendly, knowledgeable, and never lost patience.

COME SEE CARLOS!!! He was very patient with me after looking at various living room sets. He also very knowledgeable of the items. On top of he checked the availability because I need this furniture by the holidays. The one I selected will be here this weekend.

Lu was great! Super patient and the perfect balance in sales of attentive but not pushy.

Michael was a fantastic help on the sales floor

I am very displeased with Ashley. Buying several pieces from them and then having an issue and no one wants to fix it. I bought a couch and a love seat going on 2 years in january. A little bit after a year the cracking started happening on my love seat. I called Ashley they said they could not do anything because it was past the one year manufacturer warranty. I then called the extended warranty that I had purchased and they said they do not cover cracking. I do not feel for a $3,000 purchase that they should be happening to Furniture then Ashley claims is high-end. I understand $3,000 is not a lot of money however it's not Pocket Change either for some of us. I feel buying an extended warranty plan is a waste of money since primarily they do not cover anything on leather which was not explained to us. The backing Hardware is worn out I was also told they do not cover that. So now it's loose and the headrest is cracking. This will be my last purchase from Ashley going forward. I'm very displeased with the service with the warranty and the fact that everyone wanted to say there was nothing they can do. All I wanted was for them to come out and at least patch it because it would started as a one little crack has now turned into several multiple cracks that I keep covering up with electrical tape. It's such an eyesore and not something I should have to be dealing with with furniture that was only a little bit over a year old when all this started.

I want to give a huge shoutout to Nikko! My fiancé and I just moved to the area and fell in love with a specific bed set. Nikko went above and beyond to ensure we received our bed in a timely manner, and I truly appreciate all his help! If you're looking for furniture, I highly recommend reaching out to Nikko.

Carlos was great, helpful and responsive giving us a great deal on our new couch!

Nikko was such a great help!

Had a great experience buying a new couch today! Carlos was incredibly helpful and patient with me as I was trying to make decisions. He showed me many options and answered all my questions. Very excited for my new couch!

Carlos was awesome, he helped us find a great dresser for an awesome price!

Carlos F. was so very helpful and friendly! From the moment we walked into your beautiful showroom, we were greeted by his kind demeanor. Carlos was not pushy at all and took his time explaining to us how the delivery and warranty works. We bought a lovely new sectional and it was so easy and pain free. Thank you, Carlos!

I worked with Nikko and came in three different times because my husband and I were torn between two different bedroom sets. Nikko stayed with us and helped with measurements of the bed height, room space, and length of furniture. He was very thorough and searched for things when we needed something. Best furniture sales person we have ever encountered! If you go in, ask for Nikko!

Carlos Fernandez was absolutely amazing! He was very helpful and informative. I was able to find and purchase exactly what I was looking for. Thanks, Carlos!

(Translated by Google) Carlos is magnificent, he is always very friendly and explains your purchase in detail. It is also a pleasure to talk with him. (Original) Carlos es magnífico, siempre es muy amable y te explica tu compra con detalle. Además es un gusto conversar con el.

Mr. Lu was amazing. I knew exactly what I wanted and he showed me and my husband my dream sectional and then all the blockbuster deals that we didn't know about! He was very patient while we still considered other pieces and the color. Mr. Lu was knowledgeable about the furniture and processes. What he didn't know, he quickly got the answer for. The management team and customer service was just as great and made our first visit and must return visit! Thank you so much Ashley Furniture and Mr. Lu! Can't wait to get our furniture!

Another pleasant visit to this location. The store has a lot of great furniture options and I’m thankful Carlos expressed which piece of furniture was his favorite. The chair he recommended was a good fit for what I was looking for. It was delivered in an ideal timeframe as well.

Very bad at delivering. The delivery guys ask you for more money. I will never buy furniture from Ashly. I had a very terrible experience with them and I suggest you to find other good furniture stores.

I love Nikko was great help.thank you for a great sell person

The delivery service for Ashley was horrible. The men refused and left the dresser at the base of the stairs I guess doubting how to get it to the intended room. Due to their limited English speaking skills, the language barrier was an obstacle. The two Latino men weren’t able to follow the instructions I’d given them to finish the job. I had to later pay a couple guys to complete the delivery. The in-store service was fine.

Our sales rep worked with us to find the right sized couch in the right color.

Very friendly service

I give them a 2 because their items were more expensive then the online store even though they agreed to match the online price.. They did not have the 60month payment plan that they claimed was available "in store only" and when I placed the order with the store it was estimated to be delivered in a month whereas online you get an ETA of 2-3 weeks. Ordered the couch 5 days ago and they still have not called to arrange a delivery day. Overall, it's just better to get it online.

(Translated by Google) I am very satisfied, very good service (Original) Estoy muy sastifecha muy buen servicio

Carlos at the Kingstowne area is the best. We have been here on multiple occasions and he always takes care of us. He takes his time to show and walk us thru everything. Please ask for Carlos next time you visit Ashley’s in Alexandria kingstowne area. THANK YOU CARLOS!

unparalleled service and guidance (James Felter) in the store. Would recommend to anyone who’s furniture shopping!

Our sales person, Carlos, was fantastic.

Michael did such a great job walking us around the store and he wasn’t pushy or anything, super helpful!

I bought a sofa two months ago from Ashly of Kingstown, but they still have not deliver it to me. Before they made excuses and now they dont answer my calls. I need it, because I bought it, but they are very unprofessional in Communication and delivering.

Carlos helped us pick the right sectional we were looking for. He is great!

(Translated by Google) Very attentive and willing to help, Carlos demonstrated knowledge of the products he offered us and assisted us very well with our purchase today, very grateful. (Original) Muy atento y a la disposición de ayudar, Carlos demostró conocimiento de los productos que nos ofreció y nos asistió muy bien con nuestra compra de este día, muy agradecido.

James was super helpful very knowledgeable to find us exactly what we were looking for!

Our salesperson Carlos was terrific!! Very knowledgeable and helpful.

Found 0 of the several couches we saw online

I liked how Carlos attended me. He was very helpful and very respectful. Recommend him

I ordered over 4 items in-person, early August. No updates at all. They have not answered questions, they claim a strike abroad.. no news to back it up. It was promised end of August, then early September, then mid October and now mid November. Plus having to reach someone at this store is virtually impossible, each time having to call a minimum of 15 times. Unacceptable customer service and service at-all.

Michael made it easy to make a huge purchase decision. He was patient and kind and most importantly not pushy. I appreciate the time he put into making my shopping experience for a 6-piece sectional and coffee table nothing less than excellent. Thank you!

Nikko is fantastic!! Ask for him. He is very professional and will work hard to satisfy you.

Absolutely a great experience all thanks to Carlos. Very transparent throughout our experience. Very generous, honest, and has great vibes. Thank you Carlos very much, we love our new couches! Anyone looking for any furniture definitely visit Carlos in Alexandria. I'll be coming back for other furnitures soon!

Nikko did an amazing job! Super knowledgeable and friendly. Great service.

We got an awesome deal, and we’re very happy with our bedroom set and new dining table. Thank you Carlos!!!

I had the best experience in Springfield, VA. Lu was the best sales consultant! He was so professional, nice, patient and explained everything to us!! The Front Desk was also nice and very respective! I will definitely come back her to shop for furniture!!

Awesome service. Nikko was personable , professional and efficient. Highly recommend this location.

We came here to buy a mattress and we ended up buying so many other things thanks to Carlos and his team. CARLOS was amazing and very professional. Manager Shannon accommodated all if our requests and helped us make the best deal for our family's needs.

Thank you to James and Hamza! We loved our purchase experience. No pressure and super simple processes!!

James was excellent. Very informative and polite and knowledgeable. You need more of him . We will be back

James Felter was very knowledgeable and really made this process of finding the perfect sectional extremely easy

Carlos at Ashley’s was incredibly helpful and diligent in understanding our needs. He showed us a variety of options and gave us a great price on the sectional sofa we selected. I’d buy from him a 1000 times

We visited several Ashley stores around DC but found the salespeople at those locations a bit too aggressive. They would only give us the final price without explaining the breakdown, which made the process feel less transparent. However, when we came to this store, Lu was incredibly kind and flexible. He and his manager even stayed with us after closing without pressuring us to make a decision. I really appreciate that because when I feel pressured, I tend to walk away without buying. I prefer to shop in a relaxed environment, especially when making a big investment over $1,000. My husband was also very pleased with the experience. We bought a beautiful couch 🛋

Niko was very helpful. Overall I would say it was a wonderful experience, I like the store, the prices, and the experience.

(Translated by Google) They treated me very well. I hope that the purchased purchase is one hundred percent quality since I am waiting for the arrival of the product to give my opinions. (Original) Me atendieron muy bien. Espero que la compra adquirida sea cien por ciento calidad ya que estoy en espera de la llegada del producto para poder mis opiniones

Elizabeth was helpful and ver professional. Love working with her. Still awaiting on my delivery and can not wait until it gets here.

Was looking for a small recliner. Found just the right one at Ashley. The sales woman was very nice and helpful. Delivery was very quick and efficient.

Carlos was incredible to work with and helpful every step of the way, so happy with our purchase. ¡ Y si hablo español!

Nikko was super helpful, very friendly and knowledgeable during our time in the store and throughout our purchase.

Nico was very helpful and knowledgeable!! We will be back!!! Great deals great furniture!!!

I worked with Carlos & he was GREAT! Didn’t try & sell me the most expensive thing in the store. He found great discounts for me and was very knowledgeable

Lu was amazing in helping us choose our couch for our first apartment! We got a great deal for Labor Day weekend and he answered all our questions. Thanks for everything Ashley’s and Lu!!

Carlos did an amazing job helping us find a sectional for our new home. He made the entire buying process so easy and fast and answered all our all our questions!

Carlos was the best hands down! Made it very simple and easy

Lou did a great job! Thanks much.

Carlos was very helpful in purchasing our new dining table! We knew what we wanted and he was able to match the online price to get us a good deal.

Lu was super helpful and attentive. Great customer service.

Very welcoming experience from Lu, he was very helpful and helped us find a affordable couch.

I have waited for 3 months for furniture to be delivered. First someone failed to correctly place the order which resulted in a one month delay. They have failed at accountability and tried to make me wait 72 hours or more for a refund. Very dissatisfied and will not go back. I ordered a handmade custom table from another store and it was made and delivered before this place could complete delivery of my entire order.

Carlos is the man!! He stayed extra late and was able to make sure our couch was exactly what we needed! Amazing management and perfect environment- everyone is funny, patient and informed. No pushy salesmen vibes!

Carlos made buying a new sofa very easy and seemless.

Carlos helped us immensely! Got us an amazing deal for Labor Day and we couldn’t have asked for better!

I had great experience and bought 5beds. The sales person “Carlos” was extremely supportive and took good care of us.

Salesman, Carlos was super helpful. Answered all questions reviewed various pieces we were interested in and was not in a rush, very pleased with his customer service!

Carlos was super helpful in getting us the best prices available. Definitely will come back for carlos great customer service!

Excellent service and professionalism, particularly with Carlos.

Lu was the associate that greeted us as we walked in. He was very helpful, and honest with us about pricing, sizing, and how the products would perform. I would definitely recommend coming to this location.

Nikko was such a great help! He was super quick and made it very easy!

Lu is the best!

Carlos was amazing! The entire staff was helpful and professional! Great location!

Lu was wonderful to work with! he was pleasant, efficient and very professional.

The experience was great, LU was great. He explained everything and very patient with all our needs.

Elizabeth from the Alexandria,VA store was awesome!! Very helpful and kind

Elizabeth at the Alexandria location was very helpful and kind! Give her a raise!

Nikko from Ashley was outstanding helping us organize a bedroom set and entertainment set order. He was able to provide excellent price matches versus the online store. He was very friendly and patient!

The best salesman ever Mr. Nicco

Huge selection, no pressure and professional sales people. From the moment we walked in just to browse for decorating ideas, Lu warmly welcomed us and explained the layout/categories of the store. He only interacted with us on OUR time as we browsed the store. Within a few minutes of being there, Tony, a manager made sure we were doing ok. If I wanted to buy from an Ashley, I’m coming back here and dealing with these professional, well-dressed and nice folks.

Excellent customer service from Juan Carlos Fernandez and Manager! Wonderful experience ! Purchased their new Lyndin sectional-Such a beautiful piece ! Thank you Carlos!!!

Lu and the managers that supported him were great. Really worked with us on get a great deal. Definitely shop here.

Carlos our sales representative is the best! He made the buying of our new bed and dinning room table a fun experience! He kept us laughing the entire time and was very helpful with the pricing on our items! If you go to Ashley in Kingstown VA ask for Carlos!!!

The entire staff and especially Lu was very knowledgeable and helped us find our dream living room set. We could not be happier!!

Carlos was a great help. Nice interaction. Very friendly.

Lu was great and was able to help us purchase our dining table. Recommend using him for your questions and concerns

Ashoni was wonderful in helping us out!

Was helped out by “Lu” who was very helpful in helping us find our replacement couch. Friendly and efficient.

Ashoni at the Ashley store on Kingstown Village Parkway provided excellent customer service. She was helpful, knowledgeable, and demonstrated a level of service that is rare these days. M.Murray

The service received from Tony and the Ashley team was excellent!! I will definitely be shopping here in the future.

Great customer service especially Carlos very friendly patient gradual experience Thank you Carlos

I went in to purchase living room set. I met a wonderful sales associate-Mr.Carlos. He was very professional and took his time to show me around. He was also very knowledgeable in fabrics and all that.

Lu and the team are great!! Thank you so much!! We really enjoyed our experience at the store!

Great experience w/ Lu. Zero pressure but attentive. Would buy from him again.

Great staff and management! Lu was great and helped me out pick beet option of what I was looking for at the right price.

Nelly was an excellent saleswoman ; super helpful and we love what we purchased .

I worked with Nikko on finding a new couch for my apartment and he was wonderful! He was very knowledgeable about the quality of the materials and gave me ample time and space to get acclimated to the floor and try out the couches. I appreciate the effort and care he took during my visit and can’t wait to have my couch delivered! (Pictured are two of my favorites I saw that day)

James and staff were very helpful

Very easy working with Leu here at the Kingstowne store. Got a great deal on a nice couch!

My experience at the Ashley Furniture store was an excellent experience. Our sales representative, Nikko was extremely knowledgeable about the products. He provided us with an awesome experience. He was patient and accommodating. It was his attention to detail and professionalism which utilmately lead us to make a sale today. The store manager, Damon made us feel welcome and he ensured we were provided with the best service.

Lu and manager helped us find the sofa we were looking for. Great experience and excellent service!

I had a great experience today! James was kind, knowledgeable and professional. The manager Damon was also fantastic. Thank you both! #Streamline process! #Ashleys Furniture #Alexandria, VA

Get service! Nikko was such a great help!

Carlos was a great help today with our purchase of a new dinning table. Thank you Carlos!

Bryan was excellent in helping me find exactly what I needed. Thank you.

Nikko is always the most helpful associate in the store. We consider buying furniture just to have an excuse to see Nikko!

Nelly Knew exactly what i was looking for. Showed her my living room and led me right to my perfect couch for my new home.

Ashoni was terrific and knowledgeable. She helped us tremendously with acquiring all the requested furniture. Her exceptional customer service, smile, and personality made us feel at ease.

We bought a sleigh bed. Worked with Carlos! He was very kind and courteous. It was a pleasure to work with him.

My boyfriend and I had the absolute pleasure of being helped by Nikko at the Alexandria, VA Ashley Furniture store. We were looking for new furniture items to move into a new home soon and Nikko warmly greeted us as soon as we entered the store. We were looking for new living room and bedroom furniture, and Nikko was extremely knowledgeable about all of the inventory and options. Additionally, he helped us find the best option with our preferences and went above and beyond by capturing our home vision with the inventory at Ashley. As a result of Nikko’s expertise and candor, my boyfriend and I purchased 5 new items for our new home for a great price. We want to personally call out Nikko for his phenomenal customer service skills and expertise. He eased our anxieties about color matching and took on our style to guide us towards making a great selections. To the management at Ashley Furniture in Alexandria, VA — Nikko is an all star! We will be back at Alexandria VA Ashley store and ask for Nikko for our future furniture needs!

Went to Ashley Furniture in Alexandria, Lu assisted me and my significant other finding the perfect sofa and coffee tables for our living room. He was so patient, answered my 100’s of questions, and got us a great deal to boot. If you need some new furniture, recommend checking out Ashley and visiting Lu.

Nelly was great to work with and made the experience seamless and relaxing!

Carlos was extremely helpful in providing us all the options available. We would definitely ask for him during our next visit.

Huge selection of furniture of all types... from the bling to the traditional. Sales people were scarce - but once found were very helpful!

Thank you so muck Lu. He did a good help today for our family while we are buying good sofas , he helped us for what we need exactly good quality and good price. We are really appreciate that.

Lu was amazing! He answered all my questions and made sure I was satisfied with the purchase. Highly recommend!!!

Carlos was a kind and patient salesman! He has a wealth of knowledge in the furniture business. We are grateful for Carlos!

Nikko was incredibly friendly and fantastic! He knew exactly what our family needed and showed us great options to ultimately find pieces perfect for us.

Great buying experience at Ashley! Carlos and Damon were very helpful.

Nikko is a pleasure! He is knowledgeable and works hard to find what you need. Listens to the customer and presents options. Checkout was a breeze. So glad we got to work with such a great salesman!

Nelly is the best lady

Great experience! Found the exact couch and chair we needed, and it is like nothing we’ve seen in other stores or online. Carlos was extremely helpful and accommodating. We definitely plan to purchase our next couch from Ashley’s again from Carlos!

Lu was awesome, got us a great couch at a great price, very straight forward process, helpful and knowledgeable!!!

We enjoyed shopping at Alexandria's Ashley store today. Nelly our salesperson was awesome. She is very helpful and patient.She took the time to advise but was not insistent and gave us ample time to discuss and decide. Thank you Nelly.

Lu was awesome! Greeted my family and I soon as we walked in and found us exactly what we were looking for in minutes! Highly recommend!

Lu was awesome and a huge help today. I brought a beautiful couch for the july 4th sale and it was quick and easy. I’m so happy. The delivery process and protection plan was explained very well. I’m thankful for Lu. I’ll be coming back for more!

Bough a loveseat and Sofa combo from Lu. He was extremely professional, helpful, and hospitable throughout the entire process. Very knowledgeable and easy to contact. Would absolutely recommend working with Lu if you need something from this store.

Fantastic experience today at Ashley Furniture. Carlos was extremely knowledgeable, patient, and helpful and was able to help us find the perfect couch

I had an amazing experience with Carlos.The customer service was top-notch.

Nelly was a great help to us in the store. She was very knowledgeable about everything and knew exactly what I needed. I will always recommend anyone to shop here at the Alexandria store.

Carlos was amazing along with the rest of the staff!! He was able to take me to items I liked based on my description and price limitation. No one appeared to be too busy for the customer even the branch manager Damon . Char who handled the paperwork was also patience nice and professional! Overall 💯 AN AMAZING EXPERIENCE

Super friendly and helpful staff. Nikko was an amazing help and was so thoughtful in his selections for us. He took his time with us and was very patient with all our questions. Great value for the products as well!

We shopped for a dining room table set at the Ashley Furniture in Alexandria. Carlos was extremely helpful throughout the entire experience. He provided input on various types of tables and chairs that would go together as well as rugs that would fit the color scheme of our home. Very pleased with the entire process.

Niko was amazing! My mother was shopping for a recliner and knew more of what she DIDN’T want! Niko was patient and tool the time to steer her in the right direction! Thanks Niko!

Carlos was amazing! The best! So helpful and so patient with all of our questions! Best shopping experience I’ve had at Ashely’s. We will definitely ask for him every time any of our family members come here to shop!

Carlos received us with a big smile and was very nice and helpful showing us different sofas and prices. His knowledge of the materials help us to make a final decision.9

Patricia, who mentioned that she was new to the store, helped us find our dining room table and chairs. She took the time to hear our concerns about color and allowed us to show pictures of our home, showing her genuine care for our decision.

Great customer experience! Ashoni was amazing:-). She did an awesome job and kept me completely at ease!! I’ll be returning in the future for sure!

5 star. Nicco is sweet and was very patient with my hard of hearing mother.

Ms. Ashoni was an exceptional salesperson who really took her time to work with me.

Ashoni was very helpful

Nelly was wonderful - knowledgeable and professional

Great service! Carlos was amazing and helped find the sectional I wanted. Thank you Carlos!!!

Patricia was great, worked hard for me.

Patricia did a fantastic job making sure we found what we were looking for. Will come back next time we are looking for furniture!

Patricia was outstanding! I’ve never met or had a sales representative who took the time (3 hours) to make sure I received an entire house full of furniture I was happy with!

Carlos at the Alexandria Ashley’s was so helpful, from the moment we walked into the store! He guided us to the pieces we wanted and worked with us to get an extra discount, with free assembly. Would highly recommend!

Carlos was exceptional to work with and ensured I got exactly what I needed within my budget

Carlos was very helpful walking around the place helping us choose from all the different dressers. Thanks!

Patrica was a wonderful helper and an amazing soul

Patricia and Damon were extremely helpful in every way and even bent over backwards for our daughters. Very pleased and would highly recommend.

We came in today to look at sofas. We met Nelly at the door and she was extremely friendly and she helped us find the perfect sofa and bought. Highly recommend!

Very helpful. Patricia and Damon were nice and friendly

Patricia was very attentive and helpful, presenting numerous options based on our preferences.

Ms. Kelly helped me and was very professional. Great service!

Nelly gave us the best service we could ever get she deserves the five stars 🌟

Patrica was nice and happy to help!

Nelly was very helpful and informative. Super happy with our new dining table!

Nelly was great and very helpful. She answered ALL my questions and made me feel confident that I was making to correct purchase.

Nelly was very nice and helpful

Patricia was super nice and , knowledgeable

Nellie was fabulous! Appreciate the great customer service :)

I had an awesome experience here. Martha and Tony were very patient with me because I had no idea what I wanted. Overall Wonderful experience and I will refer others.

Patricia helped me find new mattresses. She listened to what I wanted and gave me options. Look forward to coming back.

Nelly was a great help with my first purchase of my very own sectional sofa and dining set. Worked with me through out the whole process. Made our decision to purchase a lot easier.

We had the pleasure of being attended by nico , such a kind and thoughtful gentleman

I had a wonderful experience with Patricia Taylor. She was very patient and help me find the dresser that I needed with a nice discount. I will definitely be back for more purchases. Thanks again for your support!

Patricia is wonderful. She’s very knowledgeable and personable. We purchased a new mattress and we’re very happy with our choice.

Patricia is the best sells women out there!!

Do NOT purchase from this store! We went in March 30 and purchased floor model living room set. We got a great deal on six different pieces and the sales person was very helpful! But that was the only good part of our experience. When we purchased, their delivery system was down, but we were told we would get a phone call to schedule delivery the following Monday. No one called so I followed up for several days before the system came back online to schedule deliveries. Then I was told I still couldn't schedule because my floor model items had not arrived... Then the excuse was that everyone was backed up so I would receive a phone call by end of the week or the following week at the very latest. I never received a phone call so I called back for several days and was finally able to schedule delivery. I scheduled for Thursday and received an automated phone call and text message on Wednesday that we would received items on Friday. No one knows why, but I was promised a call from the manager to explain. I'm still waiting on that phone call. Yet again, I followed up with the store only to speak with someone who can't help me because it's not their job, but could take a message for the customer service representative. Still waiting on that call too. Since I purchased on 3/30, I have called the store 18 times. I have only spoken to someone 5 times. It seems that once they have your money, they don't care about anything else. Save your money for another company that will actually deliver and provide adequate customer service.

As soon as I walked in I was greeted with warmth and friendliness. Nikko was very kind and extremely knowledgeable! I will ask for him everytime

Our sales guy Alex was amazing, really. We were fortunate to have his help and expertise to help us make our purchase decision. Go see Alex.

Patricia was very friendly and patient during our experience. Very knowledgeable about the mattresses and helped us pick out a great bedroom and kitchen sets

Patricia helped us find our couch and answered all of our questions!

Patricia was awesome in finding us a great couch at a great price!

I had a wonderful time with my purchase at Ashley Store. Nikko and the team was beyond pleasant and made the whole visit an enjoyable experience!

Patricia provide me with excellent service.

Patricia has great customer service and very helpful with recommendations!

Patricia was wonderful! She was charismatic, helpful and patient! Definitely satisfied with my experience!

Highly recommend you not to shop here the store manager will lie to you and sell you false hope and dreams and there's nothing on the shelf floor for you to even purchase. Honestly, everything is outdated. I'd rather build my own furniture before I shot with Ashley furniture store in Virginia, especially if they're selling and making up prices on the top of their head like who taught you how to sell .

Great customer service!

Patricia Taylor was awesome! She was polite and although a new employee very knowledgeable. I would definitely recommend Patricia.

They treated us good and thank you for the help Thank you Patricia Taylor.

Nelly was very helpful. She took extra time to make sure I got what I needed. She made it a smooth experience and I will be back to see her if I need anything else.

Poor Service. When want order the sofa, we pay in full even when the item is backordered. Least I expect from customer support is to give me a date when the item is coming. I called twice and all i got is we cannot give you any information on when you will receive the delivery.

Excellent service & assistance. Patricia was very knowledgeable. Highly recommend this lication.

Patrica - Very enthusiastic, very helped! Greatly appreciated your help!

Paige was amazing ! Super friendly and charismatic

We needed some furniture for my daughter’s new apartment. Patricia was so helpful! She heard what we were looking for and helped us target our search. Patricia was so patient while we changed our mind continually. Go visit Ashley and ask for Patricia! She is the best!

Patricia from Ashley in Kingstowne VA was awesome!! Really helpful. :)

From the moment we walked into the store, Nelly was incredibly welcoming and attentive. She listened to our needs, offered expert advice, and guided us through the selection process. Thanks to Nelly, we found the perfect couch that fits both our space. We're extremely satisfied with our purchase and the outstanding service we received. We highly recommend her to anyone looking for a seamless and enjoyable shopping experience!

It was a pleasure working Nelly today! We came in looking to upgrade our couch and got exactly what we wanted! The manager was also able to price match to the price we saw it for online which was amazing for our price range we were looking to spend.

Alex was amazing . He was patient and walked me through and showed me all the couches and helped me narrow down my options and was honest with me about durability of each couch

Patricia was excellent, patient, cordial and caring about my needs. Thank you Patricia.

Patricia was awesome!

Patricia is perfect an dedicated an a asset to Ashley you have a winner!

We had a wonderful experience working with Patricia. Very knowledgeable of her craft! We will return back to Ashley because of her

Nelly was very kind and attentive with our purchase. Thank you!

Patricia is a great seller very helpful and knowledgeable.

Page did an awesome job helping my nephew and I find him the perfect bedroom set.

Alex showed me the perfect mattress and answered all my questions!

Patricia was an excellent custmer service rep she helped with everything we needed i would reccomend her to any one

Patricia was awesome!!

Upon entering the Ashley furniture store, Ms Patricia greeted my husband and I with a big smile and asked how we were doing. She was friendly and was very patient with us as we debated over the furniture. Patricia and the rest of the staff were very friendly and professional!

The best customer service experience I have ever received. I was nicely greeted at the entrance by Shannon, told her what I was looking for, and she guided me through the whole process effectively. Everything was clearly explained as far as price, different options and even the protection plan. Thank you to this site for my experience today in Springfield, Va.

Highly recommend coming here if you’re looking for high quality furniture for a decent price! The rep we worked with, Carol, was so helpful and attentive. He helped us pick out a perfect kitchen table for an amazing price. We will be back for our future furniture needs!

Ms. Patricia Taylor was a wonderful sales associate. Very welcoming and helpful. Couldnot ask for better!

Very helpful and knowledgeable information from Patricia

Patricia was great!!

Great asset to Ashley home store in Kingstown, Ms. Patricia Taylor helped me tremendously taking her time to complete the sale and she made a sell our sell.

Alex is the best and please don’t let Alex leave

Patrica was very wonderful!! She showed us lovely furniture and has fantastic customer service

Patricia was great helping us try to find our unique specifications. And when we couldn’t in store, helped us look online. Thank you!

Patricia was absolutely wonderful!

Patricia was wonderful and helped us through the whole process! We have always been happy with the furniture we have purchased through Ashley and the customer service and deliver services.

Patricia was very helpful! Her customer service was amazing. Definitely would come back.

Elizabeth and Damian were the epitome of professional. They knew their product line and were able to answer all questions. I highly recommend this store for excellent customer service and quality products.

Shout out to lizz and the man Tony for setting me up with some nice furniture at a great price. Very friendly and patient!

Patricia was very helpful and my purchase was smooth.

Alex was very helpful

I would like to say that Patricia was amazing, she took the time to listen to what we wanted, she patiently walked us to every set and even took the time to show us the things on the poster board.

Patricia was amazing dealing with a difficult situation.

Be prepared for long wait times for furniture to ship. We ordered a month and some change ago and our order just got pushed to the right another week even after they told us it would arrive the 5th of March. I will not be buying from here again. I ordered from Costco on Wednesday and they delivered on Saturday of the same week. Ashely’s should be able to do the same.

Patricia was an absolute gem. I purchased my first sofa and loveseat as well as a bedroom set with her. She was extremely patient as I made my decision and gave genuine advice for this process.

Nikki was fabulous!!

I was helped by a knowledgeable sales person. She answered me all my questions.

Great service! Patricia was very helpful to us in purchasing new beds for our kids and gave us a great deal!

Nelly was great and understanding as we tried and retried couch after couch! I can't recommend her enough!

I had the pleasure of working with Nikko and I received the best customer service. He was polite and listened to the customer.

Ms. Patricia was extremely helpful, showing me all the bedroom sets and mattresses. She explained everything, including financing and warranty, and answered all my questions. I never felt pressured to purchase or rushed to leave the store.

Patricia was a great sales person she helped my parents and I.🙏🏽❤️🥰

Kind and helpful staff, beautiful inventory!

If you're military don't buy from any Ashley furniture location. Always buy at the exchange it's way cheaper, no sales tax, and free delivery. Ask about return policy before buying and they will never wave restocking. Manager was too busy standing around to return my call. "Short staffed" was his excuse.

Went to Ashley today. Great service!!! and a special mention to Patricia for her great guidance

I am writing to express my disappointment and frustration regarding my recent experience with Ashley Furniture Store, specifically the location at 6001A Kingstowne Village Parkway, Alexandria VA 22315. On December 17, 2023, I placed an order for eight additional pattern pillows, which have yet to be delivered despite more than two months passing since the order date. Despite numerous attempts to contact the store via phone, I have been unable to reach anyone for assistance, forcing me to physically visit the store to inquire about the status of my order. Each time I have spoken with customer service representatives, I have been met with uncertainty regarding the whereabouts of my order and a lack of clarity on when it will be delivered. This level of service is not only unacceptable but also reflects poorly on the overall customer experience provided by Ashley Furniture Store. As a loyal customer, I had expected better communication and transparency regarding the handling of my order. Unfortunately, the lack of updates and prolonged delay in delivery have left me feeling frustrated and dissatisfied with my purchase experience. I kindly request prompt resolution to this matter and a clear timeline for the delivery of my order. Additionally, I urge the store to improve its communication channels and customer service processes to prevent similar experiences for other customers in the future. If this issue is not addressed satisfactorily, I may need to explore other avenues for resolution, including filing a formal complaint with the Attorney General of Virginia and Fairfax County.

I ordered from Ashley 8 extra pattern pillows and I ordered on 12/17/2023 still not deliver. Its been over 2 months I didn't get anything & when I call Ashley home store 6001A Kingstowne Village Parkway, Alexandria VA 22315 no one pick up the phone so I have to drive by to the store to get the status on this pillows. Ashley customer service always mention to me still your order in the service department & they don't know when will be deliver to my house that's a uncertain. This behavior really unacceptable and poor customer service also lack of communication. I am not happy with their service and I would not recommend to anyone buy furniture from Ashley home store Alexandria. I feels like they doing scam or fraud business. I am going to file a complain Attorney General of Virginia. https://www.oag.state.va.us/consumercomplaintform/start if that my issues not solved and I will file another complain in the Fairfax county regarding this issues. https://www.oag.state.va.us/consumercomplaintform/start I recommend to everyone stay way from Ashley fraud business scam, Go somewhere else to buy furniture & save money.

Patricia was extremely helpful during my experience shopping here!

Nikko was the best, he helped me find all the furniture for my entire house. He was patient, informative and very knowledgeable. I highly recommend you work him at this location. I will be back. Thank you.

Cindy was very accommodating and friendly.

Cindy loredo was exceptional to work with. No pressure sales. Nice selection of inventory at the Kingstown.

Nelly is the most excellent person who helped me and my daughter locate every option possible, which led to us purchasing exactly what we needed, and it was all because of her expert help and advice. Also Mr. Tony who is the Manager was very helpful and kind to help us finalize our transaction. I am definitely very pleased and would recommend anyone to visit this store if you’re looking for the best help and products for you and your family. Elyon.

DISASTER!!! Would’ve loved to have read these reviews before buying anything from this company. Sales guy was great, I guess that’s a given. After purchase, disaster communication. Store manager is about as welcoming as a fart in a space suit when pressed on delivery and mixups. It’s at warehouse but no shipping from warehouse until 2/13/24, they’ll call on 2/12/24 to set a time for delivery. Non call on 2/12/24 so called to schedule a time. Person answering phone says, no, the product is coming into the warehouse on 2/13/24 and the delivery company will call on 2/13/24 to schedule a time to deliver. No call on 2/13/24. Called on 2/14/24, store manger, well, it’s not coming into the warehouse until end of month. 🤦🏽‍♀️. After explaining the back and forth since early February, he simply answers, your items are not in the warehouse. Zero comment on past conversations with his team. Blank these guys and go Nextdoor to lazy boy, which is where we should’ve gone in the first place. Not holding my breath for the end of month delivery at this point, would be hopefully by the end of summer and with no concern by Ashley furniture store

Nikko was great, he helped us in choosing the right bed. He is extremely knowledgeable about the products.

excellent place especially for the person who helped us. Cindy is a very friendly person and she tries to help customers

Cindy was extremely helpful and made my process of buying a couch easy!

Cindy, she was great and kind. It was pleasure to see her. She was wonderfull as we speak with her.

Cindy was amazing

Cindy was a great help on finding a beautiful couch for my family of boys.

Cindy, sales representative at the Kingstown, VA Ashley Store location is outstanding. She took the time to answer all my questions, provide suggestions to assist in my decision making and was very pleasant to work with!

Avoid!!! I purchased 2 set of couches on Jan 2, and every week they tell me is coming from warehouse next week and we will call to schedule a delivery. So when I finally just ask for a refund they tell me it’s 30% restocking fee. How is it restocking if you never got my Furniture. I should have ordered from C.o.s.t.c.o.

I have the worst experience with the store and its staff. Usually I need to spend hours , yes, hours to reach them by phone. The staff are rude and do not know the meaning of commitment at all. Every time I call to know the status of the order, that is supposed to be delivered on the next day, they come with their usual response that they are waiting on one piece and the delivery will be delayed by another week. This is the same response that I am getting for last 4 weeks and each time I call, the delivery date gets pushed forward by another week. Horrible customer support and no respect for the customers expectation. Never going back to this store again.

Bought several pieces of furniture from here, sales rep was great, however their delivery schedules suck. Would get a better review if it was not for having such an issue getting my order delivered. So far they have told me something different about delivery every time I speak with them. Could not arrange to have everything delivered at same time making have to take off several days of work. Only get less than a 24hr notice as to when your delivery is coming and they give a 4 hour window to have to wait on it the day of. I'm losing out on just as much money taking time off for multiple delivery days as I spent on the items themselves. Oh and my initial delivery estimate of 2 to 3 weeks has turned into 5 to 6 weeks now too. Very very poor customer service when it comes to delivering your stuff.

We visited several Ashley stores in the Nothern VA and we ended up purchasing a Hennington bed set and the Lindenboro sectional sofa with the exceptional assistance from Nelly (sale) and the management folks Malcom, Tony, Shannon. We received both courtesy and value (great pricing) from the Ashley Kingstown store.

Aman was great and very helpful. Friendly service.

Aman was very helpful, courteous and patient with me. Thank you

Aman was very helpful and patient.

Great experience working with Anthony (Niko). He was extremely helpful, relatable, and professional. The customer service he provided was top notch. He helped us with all of our questions and shared his opinion on ideas. What a nice personality he has, and seemed to have a good spirit. He made a sell and wasn't pushy or obnoxious. Based on my experience, Ashley is fortunate to have Anthony on their team.

Horrible customer service. They will lie just for a sale. My sister was told her furniture would come in two weeks come to find out they put her furniture on someone else’s order. Shannon is the nastiest person you can imagine she is not the type of person suitable for management.

Title: Disappointing Experience with Ashley Furniture and GBS Extended Warranty I recently purchased a bed frame from Ashley Furniture, and unfortunately, my experience has been far from satisfactory. The poor quality of the bed frame has resulted in ongoing issues, making it clear that the product does not meet the expected standards. Adding to the frustration, Ashley Furniture promotes the GBS Extended Warranty, which, after dealing with them, feels like nothing more than a scam. Despite advertising stain coverage, the reality is vastly different. Upon closer inspection, the 12-page document they provide is filled with numerous exclusions, making it seem like they are actively searching for reasons to deny warranty claims. The combination of subpar product quality and the questionable practices of GBS Extended Warranty make it hard for me to recommend Ashley Furniture to others. The high cost of their products does not justify the headache and disappointment associated with dealing with such a company. Buyers beware – consider exploring alternatives with better reputations for both product quality and warranty services.

More reasonable here but still didn't have any lingerie chests either. Ordered one online for a great price.

He was very helpfu and professional.

Thank you, Amanuel for being so patient and helping us finding what we were looking for.

Our Representatives name is Aman and he did such a great job. He went over the numbers thoroughly and he gave us different options on pricing. We were pleased!! I give Aman more than 5 stars!!

Very nice people. Very involved. Lovely pieces. Very disappointing however that I never received the so promised discount. I would have loved to know I saved a little. Manipulative in a way. Not a great image or memory for someone who purchases something for their family for a long time. Disappointment, the couch is now being split in two deliveries. Week apart. Hope. Is unacceptable and frustrating. In addition I am concerned reading other reviews about damaged and refurbished furniture. I should have never purchased from them. Will see what gets delivered and may change the review. I should have stayed with Article furniture. A whole different story.

Niko was my customer service representative. He walked me around the store until i found something i like and was in my price range. I enjoy that he was knowledgeable and not a pushy sales person.

Niko was awesome! Very patient, helpful, and insightful. He was the only one on the floor all morning and managed to be so poised and kind! Thanks again!

Jarrell was great! Very helpful 👌 everything was so easy. The store was clean.

Worst Customer service like most of these bad reviews below! Don’t trust their promises on ETA please!!!

Aman was great help today. Great style to pick out pieces. Flexible to our needs.

They are so nice on selling day! As soon as they take your money! You are the worst human in their point of view! Specially if they can’t fulfill their promises and you are willing to cancel! Worst and poor management! I had seen phone scammers but saw them with my eyes in Kingstown Ashley store! 100% they are acting like phone call scammers!!! They are the worst! Unfortunately to say this and I wish I didn’t have to experience this!

Worst customer service I have ever seen by a business in my life! We bought the bed from Elizabeth 7 weeks ago and she promised me that we will receive it in two weeks, called after two weeks one of the sales team members told me that we will get it in a week, called again after a week they said waiting just for one of the pieces, waiting another two weeks and called, someone said it just came to the warehouse and u will get it soon, again didn’t hear anything for a week and came to store to talk to someone! Nobody wanted to talk! I was shock, when I compared it with day one when 3 people were chasing me to buy and now nobody wants to talk! I got frustrated and said I want to cancel and want to talk to store manager, someone came and said she is office manager and in-order to cancel the order I have to pay cancellation fee! I got mad with their game play and when I was talking Louder out of madness! She was telling me she will call the police and kick me out of store! I have been store manager in the passed and when I heard that! I was surprised how she was working as an office manager there! It was very unprofessional behavior and the worst! Then the store manager came and this person was even worse then office manager! Free Suggestion to everyone! Please make sure they hand write in your recipe when promising the eta for delivery! Make sure to have proof! The automated computerized written in the recipe says 8-12 weeks for some items, they will game play with you in that and try to deceive youlater! PLEASE DONT TRUST THEIR WORDS, KEEP WRITTEN PROOF OR THEY WILL LIE DAY AND NIGHT!

Worst customer service Like most bad reviews here. The good: -Great sales experience. -Staff was willing to help -Reasonable pricing The bad: - Good treatment stops after you buy the furniture. - Been waiting for an item for 2 months now, staff said it was going to be ready in less than 2 weeks at the moment of sale. - Everybody in the store washes their hand. Customer support is horrible. They said it's gonna be delivered first week of December, I gave them a call today, they said nothing is guaranteed, and they don't give me a answer when I should expect it .

My husband and I visited Ashley’s Furniture and had a great experience. We were immediately treated by Aman in which he directed us to a few pieces that fit our criteria. He was very knowledgeable and transparent during the entire process. Not once did he hover around as we were making our decisions. Overall the experience was wonderful.

Alex and his manager good customer service… Good luck future

Elizabeth Dewitt was great. She was patient and so helpful.

Nelly was amazing! Super helpful and nice.

Calm environment with professional employees. They are so helpful.

It was great and the sale person was patient, plus she really have a nice salesman skills. Love to buy here!

Carlos was great to work with!

Elizabeth was extremely helpful and knowledgeable about my couch choice! I would highly recommend this store to anybody!

Wonderful person and a great services to her client. We appreciate you and admire you for your professionalism.

(Translated by Google) We were very well served in this place, the seller Carlos was very kind and patient, very good place to buy (Original) Fuimos muy bien atendidos en este local el vendedor Carlos fue muy amable y paciente muy buen lugar para comprar

Carlos, the man you want to talk to when you go here for a great deal on great furniture.

Great experience and amazing prices! Carlos did an excellent job giving us options for what we were looking for, thank you for amazing job

(Translated by Google) Everything excellent!!!! (Original) Todo excelente!!!!

(Translated by Google) Our associate was Carlos, a very kind and patient person. (Original) Nuestros asociado fue Carlos una persona muy amable y paciente.

Carlos the salesperson helped us alot he was very patient and friendly

Carlos was an amazing salesperson! He helped us to get exactly what we wanted :)

Carlos was excellent. He was very helpful and made the purchase enjoyable. The customer service team was excellent!

We placed an order for a loveseat and dining table. While the loveseat was readily available during our purchase, the dining table was on backorder. Assured that our table would be in by the weekend, we were promised a call by Sunday to arrange delivery for the subsequent week. One month later, only after persistent efforts on our part, did we finally get the loveseat delivered. Three months in, and we're still getting the same 'next week' response regarding the dining table. My patience is wearing thin. What added to the ordeal was the mix-up with the loveseat. In my absence, my boyfriend accepted the delivery and only later realized we got a manual recliner instead of the electric one we ordered. While the sales rep had given us a quote for the electric version, post-delivery, they conveniently shifted the blame to us, saying we had ordered the manual version. Adding insult to injury, they've taken down the loveseat from their website, leaving us no way to cross-check prices. Their defense? We had signed off on the delivery, implying it was correct. Although we had availed a 20% discount on our purchase, they proposed an exchange for the electric version, but the catch was the price difference, ironically matching our discount. Additionally, a whopping $150 was charged as a retrieval fee, making us shell out an unexpected extra $400 on a sofa we thought was fully paid for. Engaging with this company has been nothing short of a headache. They seem deceitful and are clearly more focused on their interests than customer satisfaction. Beware of their smooth sales pitch; once you exit their premises, neither your money nor your ordered furniture is guaranteed to return to you. And those appealing 4.5-star ratings? They cleverly coax customers into leaving reviews just as they're exiting the store, right when they're still in high spirits.

We ordered a loveseat and a dining table. At the time of purchase, the loveseat was in stock, but the dining table wasn't. We made our purchase early in the week, and they promised the dining table would arrive by the weekend. They said they'd call us by Sunday at the latest to schedule a delivery for the next week. A month went by, and after many attempts, we managed to arrange separate deliveries and received the loveseat. However, it's now been three months, and despite our weekly calls, we're always told the dining table will arrive "next week." I'm beyond frustrated at this point. To add to the frustration, they delivered the wrong loveseat. My bf received it while I was at work and he did not realized they delivered the wrong one until a few minutes after they left. We ordered an electric recliner and received a manual one. Although the sales representative quoted us for the electric version, upon delivery, they claimed we ordered the manual one. They've even removed the loveseat from their website, so we can't check prices. They argued that the error was on our part since we signed a document certifying we received the correct orderWe had a 20% discount on our order, and they said we could exchange the one we received for the electric one if we paid the difference. This difference was equivalent to the 20% discount we initially received. On top of that, we were charged a retrieval fee of almost $150. In total, this amounted to nearly an extra $400 for a sofa we had already paid for. Dealing with these people is very frustrating. They are a scam and only care about themselves. Don't get caught by their convincing sales techniques, because they'll promise you the moon, but once you step out of that door, you're not getting your money back or your furniture delivered. Also don't get convinced by those 4.5 stars, they make their customers leave a review right before the leave the doors of the store, exactly when they are happy.

Carlos was great such good service if you’re looking to buy from this furniture store please ask for Carlos. He answered all of our questions and helped us decide on what was best for our needs. Thank you Carlos.

It was a great experience. Juan Carlos was awesome. Very professional and knowledgeable. I’m definitely coming back to this store.

Carlos was great. Found the perfect sleeper sofa for us

We had the best experience today at Ashley’s thanks to Carlos our sales rep! He’s very professional and made us feel very comfortable!

Carlos was amazing. He answered all of our questions and assisted us with our purchase.

Like most bad reviews here. The good: -Great sales experience. -Staff was willing to help -Reasonable pricing The bad: - Good treatment stops after you buy the furniture. - Been waiting for an item for 2 months now, staff said it was going to be ready in less than 2 weeks at the moment of sale. - Everybody in the store washes their hand. Customer support is horrible. - Believe the bad reviews. Notes: Please double check what they are selling and if you agree to something have it on writing. These guys have the scamming tactics on point. It is a shame since furniture is not bad. In conclusion when everything is great they are excellent, when things god bad, they are the worst possible company.

I purchased a mattress, adjustable bed frame and dinning table. The process was seamless. The sales associate Alex and the sales Manager Malcolm took very good care of me. I would recommend purchasing furniture from this Ashley’s furniture location.

Salesman Bob Tripplett was great at showing me around to find the perfect fit of furniture for me. I was able to get a bedroom set and living room set at an affordable price for me. It was a quick and easy process. I appreciate all of the help I received from Bob, the manager and this store so much!

Good selection, fair prices, and no surprises. Carlos was very helpful in finding just the right sofa and ottoman for me - it was overall a very pleasant experience.

Giving them 5 stars based on the customer service of their sales associate, Elizabeth, and quality of furniture. I highly recommend working with Elizabeth as she was helpful and patient during the entire process. This was my first time purchasing furniture and Elizabeth made it a very pleasant and easy experience. Moreover, when I accepted a defective tv stand (I didn’t notice it was defective upon delivery as it was only noticeable when you got up close to it) she did everything in her power to make things right and kept me informed every step of the way. I am very pleased with the furniture I received and the service provided. Thank you again Elizabeth!

Juan Carlos is great, super helpful , make the process super easy and fast. Definitely ask for him!

Carlos was amazing and made this transaction seamless. Thank you Carlos!!

(Translated by Google) The attention was very professional by Mr. Carlos and he advised us very well with what we were looking for, from which we made a good purchase. (Original) La atención fue muy profesional por el sr. Carlos y nos asesoro muy bien con lo que buscábamos de la cual realizamos una buena compra.

My mom and I visited the Kingstown location and Carlos, the sales representative, was outstanding. He listened and accommodated all of our requests. Carlos went above and beyond’

Carlos Fernandez was very kind from welcoming my mom and I into the store thru choosing the best sofa with chaise option for my new apartment. I am in love with my purchase and thankful for Carlos patience as I made my decision. Highly recommend him!

My wife and I have been impressed with the friendliness and efficiency of the staff with whom we interacted. Specifically Elizabeth Dawit who, after an earlier order was found not to be available, patiently showed us around the store for replacements. We found the replacements and she honored the discount we had on the first purchase. Also, Shannon Williams handled all the paperwork necessary to change our orders. Both worked together to make, what could have been a frustrating exercise, easy and pleasant. They are great representatives for Ashley.

I walked into the store looking for a bed rail because the one we had for my queen bed was broken. Mr. Carlos looked up the part and told our rail was obsolete. Mr. Carlos went out of his way to help us to find a substitute rail for our bed. I really appreciate for all the effort Mr. Carlos went through to find a rail for us. Thank you Mr. Carlos.

We were greeted by Amanuel Belaye upon entering the Ashley Store. He was very friendly, listened to what we were looking for and proceeded to take us to see different pieces of furniture. He was knowledgeable on what they had to offer. He made the shopping experience a wonderful one for us. Eligio and Dionne

Amazing service. Definitely will be buying from here again.