Ashley Alexandria, VA 22315

Stewart was patient and very helpful!

I had been looking for a new couch and happened to drive by this store. Didn’t expect to find a couch I liked as I had been looking for a while. Stephanie one of the sales agents greeted me and helped me find a couch I liked. She was really great to work with, helpful and pleasant. I was told the couch would take 8-12 weeks but it came in less than 4 weeks! Scheduling the delivery was also quick and painless. The delivery guys worked quick and efficiently. Wish I had gotten their names. It’s been a couple months and have been happy with my purchase.

I found some items online that I wanted to purchase but figured I go into the store to see the items in person and purchase in store. No one greeted me. I walked around the store three times and no one came to assist. Everyone was on their phone and one person was helping a customer with a sale. I left and will just order the products online.

Customer Service Representative Hope Wiley was exceptionally courteous and incredibly helpful. Ms. Wiley assisted me with an order and delivery issue and effectively communicated an appropriate resolution to me. Ms. Wiley's impressive professionalism has guaranteed my future purchases from Ashley (Kingstowne/Alexandria).

After purchasing a reclining love seat in November '21, we've had to call for months on end to get a warranty repair order scheduled. We've followed up no less than 15x. They promise to email the repair department, we've spoken to managers, we've been told we'll need to wait for a call back and NOTHING. Its been 7 months with a broken piece of furniture from the very start. This store's staff has no accountability and they are rude and dismissive. I even tried chatting with corporate via the Ashely website and they only refer you back to the store. Do not recommend purchasing from Ashley Furniture (especially the Kingstowne location) for any reason.

This store deserves zero stars. They are so incompetent and unprofessional with returning phone calls and doing what they are responsible for and what you are paying them to do. I can never get a hold of a manager and they keep “taking my number down” and never call back to discuss my issues. It’s been 7 months and I still haven’t received my items. On the day of my delivery this week I get a call from the warehouse saying my items are damaged and will need to be reordered so that’s another 7-8 months. Save yourself the headache and MISERY of dealing with them and order furniture from elsewhere.

Didn’t actually end up buying anything from here(5/2) but I know where to go next time! Great help from Brian and staff

Great Experience overall, got my order sooner than expected. Perfect service and knowledge from Salesman Brynn!