Ashley Store | Alexandria, VA 22315

Aman was great help today. Great style to pick out pieces. Flexible to our needs.

They are so nice on selling day! As soon as they take your money! You are the worst human in their point of view! Specially if they can’t fulfill their promises and you are willing to cancel! Worst and poor management! I had seen phone scammers but saw them with my eyes in Kingstown Ashley store! 100% they are acting like phone call scammers!!! They are the worst! Unfortunately to say this and I wish I didn’t have to experience this!

Worst customer service I have ever seen by a business in my life! We bought the bed from Elizabeth 7 weeks ago and she promised me that we will receive it in two weeks, called after two weeks one of the sales team members told me that we will get it in a week, called again after a week they said waiting just for one of the pieces, waiting another two weeks and called, someone said it just came to the warehouse and u will get it soon, again didn’t hear anything for a week and came to store to talk to someone! Nobody wanted to talk! I was shock, when I compared it with day one when 3 people were chasing me to buy and now nobody wants to talk! I got frustrated and said I want to cancel and want to talk to store manager, someone came and said she is office manager and in-order to cancel the order I have to pay cancellation fee! I got mad with their game play and when I was talking Louder out of madness! She was telling me she will call the police and kick me out of store! I have been store manager in the passed and when I heard that! I was surprised how she was working as an office manager there! It was very unprofessional behavior and the worst! Then the store manager came and this person was even worse then office manager! Free Suggestion to everyone! Please make sure they hand write in your recipe when promising the eta for delivery! Make sure to have proof! The automated computerized written in the recipe says 8-12 weeks for some items, they will game play with you in that and try to deceive youlater! PLEASE DONT TRUST THEIR WORDS, KEEP WRITTEN PROOF OR THEY WILL LIE DAY AND NIGHT!

Worst customer service .

My husband and I visited Ashley’s Furniture and had a great experience. We were immediately treated by Aman in which he directed us to a few pieces that fit our criteria. He was very knowledgeable and transparent during the entire process. Not once did he hover around as we were making our decisions. Overall the experience was wonderful.

Alex and his manager good customer service… Good luck future

Elizabeth Dewitt was great. She was patient and so helpful.

Nelly was amazing! Super helpful and nice.

Calm environment with professional employees. They are so helpful.