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Ashley Store Alexandria, VA
Ashley Store
Store hours
Open today: 10:00 AM - 09:00 PM
About Ashley
The Ashley Store in Alexandria, VA represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
The Ashley Store in Alexandria, VA is committed to being your trusted partner and style leader for the home. This commitment has made Ashley The Largest Furniture Store Brand in North America with more than 1000 locations worldwide. No matter which Ashley Store location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley Stores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley Store showroom today!
In-store offers
What our customers say
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Wonderful customer service !!! Thank you
Mr. Carlos greeted us at the door with a warm smile and answered all of our questions. Thank you for your help in finding our son a new “big boy” bed!
We visited Ashley Furniture for a new dining room table. I was less than optimistic but the attendant, John, was super helpful and patient to help us find what we wanted. We love our new table and comfy chairs. We’ll be back!
(Translated by Google) Carlos, excellent worker, very kind (Original) Carlos excelente trabajador muy amable
Carlos was awesome!
Chris provided exceptional service when I was trying to find a new bed set. He knew how to close the deal and I ended up getting a dinning set. Seeing him interact with other employees and being positive throughout the whole experience during Black Friday was good to see.
Michael and Chris were exceptional and made our couch buying experience as smooth as possible, especially during Black Friday. I would come back to this location again!
Carlos did a great job assisting us with our dining room set.
Very cool and nice people! They are willing to get you a great deal.
elizabeth was a bad experience from the start. My wife and I walked in the store, she waved to us walking in but never spoke to us. Decided we did not want to purchase anything from Ashley because I felt very disregard.
Carlos is the man! Helped us get a brand new sectional for our house! 10/10 purchasing experience, can’t wait to do it again!
Nikko was phenomenal- he took his time with me on the floor and compared all options, sizes and prices and got me exactly what I needed!
Had a great experience with Nikko, while shopping for our tempurpedic. He was extremely knowledgable about the different options available. Thank you!
The best HomeStore I have been to , Wonderfull Employers ( Carlos) Thanks so much for help
Our family had the pleasure of working with Lu at this Ashley’s location. From the time we walked in, we received red carpet customer service. Lu’s professionalism and knowledge of the showroom speaks to how well the store is managed, by Chris. We’ll definitely recommend others to shop here. Thank you, Lu for the help!
Carlos was extremely helpful in assisting us with our purchase. He was patient and ensured that our needs were being met. I’d recommend Carlos as well as the staff at Ashleys Furniture. Update:
Lu did a great assisting us and answering questions without making us feel pressured to purchase. With his help we were able to close the deal and walk out with a new couch!
Carlos was fantastic, personable, knowledgeable and I can’t wait to get our new sectional!
Lu was awesome! Enjoyed all his knowledge and friendly manner.
I had a great experience with the customer service at Ashley Store. From the moment I walked in, I was treated well and received exceptional service. Michael did an outstanding job helping me find exactly what I needed, and even the manager, Tony, provided excellent assistance. I look forward to doing business with them again!
James did an excellent job helping me with my couch search. He was kind, friendly, knowledgeable, and never lost patience.
COME SEE CARLOS!!! He was very patient with me after looking at various living room sets. He also very knowledgeable of the items. On top of he checked the availability because I need this furniture by the holidays. The one I selected will be here this weekend.
Lu was great! Super patient and the perfect balance in sales of attentive but not pushy.
Michael was a fantastic help on the sales floor
I am very displeased with Ashley. Buying several pieces from them and then having an issue and no one wants to fix it. I bought a couch and a love seat going on 2 years in january. A little bit after a year the cracking started happening on my love seat. I called Ashley they said they could not do anything because it was past the one year manufacturer warranty. I then called the extended warranty that I had purchased and they said they do not cover cracking. I do not feel for a $3,000 purchase that they should be happening to Furniture then Ashley claims is high-end. I understand $3,000 is not a lot of money however it's not Pocket Change either for some of us. I feel buying an extended warranty plan is a waste of money since primarily they do not cover anything on leather which was not explained to us. The backing Hardware is worn out I was also told they do not cover that. So now it's loose and the headrest is cracking. This will be my last purchase from Ashley going forward. I'm very displeased with the service with the warranty and the fact that everyone wanted to say there was nothing they can do. All I wanted was for them to come out and at least patch it because it would started as a one little crack has now turned into several multiple cracks that I keep covering up with electrical tape. It's such an eyesore and not something I should have to be dealing with with furniture that was only a little bit over a year old when all this started.
I want to give a huge shoutout to Nikko! My fiancé and I just moved to the area and fell in love with a specific bed set. Nikko went above and beyond to ensure we received our bed in a timely manner, and I truly appreciate all his help! If you're looking for furniture, I highly recommend reaching out to Nikko.
Carlos was great, helpful and responsive giving us a great deal on our new couch!
Nikko was such a great help!
Had a great experience buying a new couch today! Carlos was incredibly helpful and patient with me as I was trying to make decisions. He showed me many options and answered all my questions. Very excited for my new couch!
Carlos was awesome, he helped us find a great dresser for an awesome price!
Carlos F. was so very helpful and friendly! From the moment we walked into your beautiful showroom, we were greeted by his kind demeanor. Carlos was not pushy at all and took his time explaining to us how the delivery and warranty works. We bought a lovely new sectional and it was so easy and pain free. Thank you, Carlos!
I worked with Nikko and came in three different times because my husband and I were torn between two different bedroom sets. Nikko stayed with us and helped with measurements of the bed height, room space, and length of furniture. He was very thorough and searched for things when we needed something. Best furniture sales person we have ever encountered! If you go in, ask for Nikko!
Carlos Fernandez was absolutely amazing! He was very helpful and informative. I was able to find and purchase exactly what I was looking for. Thanks, Carlos!
(Translated by Google) Carlos is magnificent, he is always very friendly and explains your purchase in detail. It is also a pleasure to talk with him. (Original) Carlos es magnífico, siempre es muy amable y te explica tu compra con detalle. Además es un gusto conversar con el.
Mr. Lu was amazing. I knew exactly what I wanted and he showed me and my husband my dream sectional and then all the blockbuster deals that we didn't know about! He was very patient while we still considered other pieces and the color. Mr. Lu was knowledgeable about the furniture and processes. What he didn't know, he quickly got the answer for. The management team and customer service was just as great and made our first visit and must return visit! Thank you so much Ashley Furniture and Mr. Lu! Can't wait to get our furniture!
Another pleasant visit to this location. The store has a lot of great furniture options and I’m thankful Carlos expressed which piece of furniture was his favorite. The chair he recommended was a good fit for what I was looking for. It was delivered in an ideal timeframe as well.
Very bad at delivering. The delivery guys ask you for more money. I will never buy furniture from Ashly. I had a very terrible experience with them and I suggest you to find other good furniture stores.
I love Nikko was great help.thank you for a great sell person
The delivery service for Ashley was horrible. The men refused and left the dresser at the base of the stairs I guess doubting how to get it to the intended room. Due to their limited English speaking skills, the language barrier was an obstacle. The two Latino men weren’t able to follow the instructions I’d given them to finish the job. I had to later pay a couple guys to complete the delivery. The in-store service was fine.
Our sales rep worked with us to find the right sized couch in the right color.
Very friendly service
I give them a 2 because their items were more expensive then the online store even though they agreed to match the online price.. They did not have the 60month payment plan that they claimed was available "in store only" and when I placed the order with the store it was estimated to be delivered in a month whereas online you get an ETA of 2-3 weeks. Ordered the couch 5 days ago and they still have not called to arrange a delivery day. Overall, it's just better to get it online.
(Translated by Google) I am very satisfied, very good service (Original) Estoy muy sastifecha muy buen servicio
Carlos at the Kingstowne area is the best. We have been here on multiple occasions and he always takes care of us. He takes his time to show and walk us thru everything. Please ask for Carlos next time you visit Ashley’s in Alexandria kingstowne area. THANK YOU CARLOS!
unparalleled service and guidance (James Felter) in the store. Would recommend to anyone who’s furniture shopping!
Our sales person, Carlos, was fantastic.
Michael did such a great job walking us around the store and he wasn’t pushy or anything, super helpful!
I bought a sofa two months ago from Ashly of Kingstown, but they still have not deliver it to me. Before they made excuses and now they dont answer my calls. I need it, because I bought it, but they are very unprofessional in Communication and delivering.
Carlos helped us pick the right sectional we were looking for. He is great!
(Translated by Google) Very attentive and willing to help, Carlos demonstrated knowledge of the products he offered us and assisted us very well with our purchase today, very grateful. (Original) Muy atento y a la disposición de ayudar, Carlos demostró conocimiento de los productos que nos ofreció y nos asistió muy bien con nuestra compra de este día, muy agradecido.
James was super helpful very knowledgeable to find us exactly what we were looking for!
Our salesperson Carlos was terrific!! Very knowledgeable and helpful.
Found 0 of the several couches we saw online
I liked how Carlos attended me. He was very helpful and very respectful. Recommend him
I ordered over 4 items in-person, early August. No updates at all. They have not answered questions, they claim a strike abroad.. no news to back it up. It was promised end of August, then early September, then mid October and now mid November. Plus having to reach someone at this store is virtually impossible, each time having to call a minimum of 15 times. Unacceptable customer service and service at-all.
Michael made it easy to make a huge purchase decision. He was patient and kind and most importantly not pushy. I appreciate the time he put into making my shopping experience for a 6-piece sectional and coffee table nothing less than excellent. Thank you!
Nikko is fantastic!! Ask for him. He is very professional and will work hard to satisfy you.
Absolutely a great experience all thanks to Carlos. Very transparent throughout our experience. Very generous, honest, and has great vibes. Thank you Carlos very much, we love our new couches! Anyone looking for any furniture definitely visit Carlos in Alexandria. I'll be coming back for other furnitures soon!
Nikko did an amazing job! Super knowledgeable and friendly. Great service.
We got an awesome deal, and we’re very happy with our bedroom set and new dining table. Thank you Carlos!!!
I had the best experience in Springfield, VA. Lu was the best sales consultant! He was so professional, nice, patient and explained everything to us!! The Front Desk was also nice and very respective! I will definitely come back her to shop for furniture!!
Awesome service. Nikko was personable , professional and efficient. Highly recommend this location.
We came here to buy a mattress and we ended up buying so many other things thanks to Carlos and his team. CARLOS was amazing and very professional. Manager Shannon accommodated all if our requests and helped us make the best deal for our family's needs.
Thank you to James and Hamza! We loved our purchase experience. No pressure and super simple processes!!
James was excellent. Very informative and polite and knowledgeable. You need more of him . We will be back
James Felter was very knowledgeable and really made this process of finding the perfect sectional extremely easy
Carlos at Ashley’s was incredibly helpful and diligent in understanding our needs. He showed us a variety of options and gave us a great price on the sectional sofa we selected. I’d buy from him a 1000 times
We visited several Ashley stores around DC but found the salespeople at those locations a bit too aggressive. They would only give us the final price without explaining the breakdown, which made the process feel less transparent. However, when we came to this store, Lu was incredibly kind and flexible. He and his manager even stayed with us after closing without pressuring us to make a decision. I really appreciate that because when I feel pressured, I tend to walk away without buying. I prefer to shop in a relaxed environment, especially when making a big investment over $1,000. My husband was also very pleased with the experience. We bought a beautiful couch 🛋
Niko was very helpful. Overall I would say it was a wonderful experience, I like the store, the prices, and the experience.
(Translated by Google) They treated me very well. I hope that the purchased purchase is one hundred percent quality since I am waiting for the arrival of the product to give my opinions. (Original) Me atendieron muy bien. Espero que la compra adquirida sea cien por ciento calidad ya que estoy en espera de la llegada del producto para poder mis opiniones
Elizabeth was helpful and ver professional. Love working with her. Still awaiting on my delivery and can not wait until it gets here.
Was looking for a small recliner. Found just the right one at Ashley. The sales woman was very nice and helpful. Delivery was very quick and efficient.
Carlos was incredible to work with and helpful every step of the way, so happy with our purchase. ¡ Y si hablo español!
Nikko was super helpful, very friendly and knowledgeable during our time in the store and throughout our purchase.
Nico was very helpful and knowledgeable!! We will be back!!! Great deals great furniture!!!
I worked with Carlos & he was GREAT! Didn’t try & sell me the most expensive thing in the store. He found great discounts for me and was very knowledgeable
Lu was amazing in helping us choose our couch for our first apartment! We got a great deal for Labor Day weekend and he answered all our questions. Thanks for everything Ashley’s and Lu!!
Carlos did an amazing job helping us find a sectional for our new home. He made the entire buying process so easy and fast and answered all our all our questions!
Carlos was the best hands down! Made it very simple and easy
Lou did a great job! Thanks much.
Carlos was very helpful in purchasing our new dining table! We knew what we wanted and he was able to match the online price to get us a good deal.
Lu was super helpful and attentive. Great customer service.
Very welcoming experience from Lu, he was very helpful and helped us find a affordable couch.
I have waited for 3 months for furniture to be delivered. First someone failed to correctly place the order which resulted in a one month delay. They have failed at accountability and tried to make me wait 72 hours or more for a refund. Very dissatisfied and will not go back. I ordered a handmade custom table from another store and it was made and delivered before this place could complete delivery of my entire order.
Carlos is the man!! He stayed extra late and was able to make sure our couch was exactly what we needed! Amazing management and perfect environment- everyone is funny, patient and informed. No pushy salesmen vibes!
Carlos made buying a new sofa very easy and seemless.
Carlos helped us immensely! Got us an amazing deal for Labor Day and we couldn’t have asked for better!
I had great experience and bought 5beds. The sales person “Carlos” was extremely supportive and took good care of us.
Salesman, Carlos was super helpful. Answered all questions reviewed various pieces we were interested in and was not in a rush, very pleased with his customer service!
Carlos was super helpful in getting us the best prices available. Definitely will come back for carlos great customer service!
Excellent service and professionalism, particularly with Carlos.
Lu was the associate that greeted us as we walked in. He was very helpful, and honest with us about pricing, sizing, and how the products would perform. I would definitely recommend coming to this location.
Nikko was such a great help! He was super quick and made it very easy!
Lu is the best!
Carlos was amazing! The entire staff was helpful and professional! Great location!
Lu was wonderful to work with! he was pleasant, efficient and very professional.
The experience was great, LU was great. He explained everything and very patient with all our needs.
Elizabeth from the Alexandria,VA store was awesome!! Very helpful and kind
Elizabeth at the Alexandria location was very helpful and kind! Give her a raise!
Nikko from Ashley was outstanding helping us organize a bedroom set and entertainment set order. He was able to provide excellent price matches versus the online store. He was very friendly and patient!
The best salesman ever Mr. Nicco
Huge selection, no pressure and professional sales people. From the moment we walked in just to browse for decorating ideas, Lu warmly welcomed us and explained the layout/categories of the store. He only interacted with us on OUR time as we browsed the store. Within a few minutes of being there, Tony, a manager made sure we were doing ok. If I wanted to buy from an Ashley, I’m coming back here and dealing with these professional, well-dressed and nice folks.
Excellent customer service from Juan Carlos Fernandez and Manager! Wonderful experience ! Purchased their new Lyndin sectional-Such a beautiful piece ! Thank you Carlos!!!
Lu and the managers that supported him were great. Really worked with us on get a great deal. Definitely shop here.
Carlos our sales representative is the best! He made the buying of our new bed and dinning room table a fun experience! He kept us laughing the entire time and was very helpful with the pricing on our items! If you go to Ashley in Kingstown VA ask for Carlos!!!
The entire staff and especially Lu was very knowledgeable and helped us find our dream living room set. We could not be happier!!
Carlos was a great help. Nice interaction. Very friendly.
Lu was great and was able to help us purchase our dining table. Recommend using him for your questions and concerns
Ashoni was wonderful in helping us out!
Was helped out by “Lu” who was very helpful in helping us find our replacement couch. Friendly and efficient.
Ashoni at the Ashley store on Kingstown Village Parkway provided excellent customer service. She was helpful, knowledgeable, and demonstrated a level of service that is rare these days. M.Murray
The service received from Tony and the Ashley team was excellent!! I will definitely be shopping here in the future.
Great customer service especially Carlos very friendly patient gradual experience Thank you Carlos
I went in to purchase living room set. I met a wonderful sales associate-Mr.Carlos. He was very professional and took his time to show me around. He was also very knowledgeable in fabrics and all that.
Lu and the team are great!! Thank you so much!! We really enjoyed our experience at the store!
Great experience w/ Lu. Zero pressure but attentive. Would buy from him again.
Great staff and management! Lu was great and helped me out pick beet option of what I was looking for at the right price.
Nelly was an excellent saleswoman ; super helpful and we love what we purchased .
I worked with Nikko on finding a new couch for my apartment and he was wonderful! He was very knowledgeable about the quality of the materials and gave me ample time and space to get acclimated to the floor and try out the couches. I appreciate the effort and care he took during my visit and can’t wait to have my couch delivered! (Pictured are two of my favorites I saw that day)
James and staff were very helpful
Very easy working with Leu here at the Kingstowne store. Got a great deal on a nice couch!
My experience at the Ashley Furniture store was an excellent experience. Our sales representative, Nikko was extremely knowledgeable about the products. He provided us with an awesome experience. He was patient and accommodating. It was his attention to detail and professionalism which utilmately lead us to make a sale today. The store manager, Damon made us feel welcome and he ensured we were provided with the best service.
Lu and manager helped us find the sofa we were looking for. Great experience and excellent service!
I had a great experience today! James was kind, knowledgeable and professional. The manager Damon was also fantastic. Thank you both! #Streamline process! #Ashleys Furniture #Alexandria, VA
Get service! Nikko was such a great help!
Carlos was a great help today with our purchase of a new dinning table. Thank you Carlos!
Bryan was excellent in helping me find exactly what I needed. Thank you.
Nikko is always the most helpful associate in the store. We consider buying furniture just to have an excuse to see Nikko!
Nelly Knew exactly what i was looking for. Showed her my living room and led me right to my perfect couch for my new home.
Ashoni was terrific and knowledgeable. She helped us tremendously with acquiring all the requested furniture. Her exceptional customer service, smile, and personality made us feel at ease.
We bought a sleigh bed. Worked with Carlos! He was very kind and courteous. It was a pleasure to work with him.
My boyfriend and I had the absolute pleasure of being helped by Nikko at the Alexandria, VA Ashley Furniture store. We were looking for new furniture items to move into a new home soon and Nikko warmly greeted us as soon as we entered the store. We were looking for new living room and bedroom furniture, and Nikko was extremely knowledgeable about all of the inventory and options. Additionally, he helped us find the best option with our preferences and went above and beyond by capturing our home vision with the inventory at Ashley. As a result of Nikko’s expertise and candor, my boyfriend and I purchased 5 new items for our new home for a great price. We want to personally call out Nikko for his phenomenal customer service skills and expertise. He eased our anxieties about color matching and took on our style to guide us towards making a great selections. To the management at Ashley Furniture in Alexandria, VA — Nikko is an all star! We will be back at Alexandria VA Ashley store and ask for Nikko for our future furniture needs!
Went to Ashley Furniture in Alexandria, Lu assisted me and my significant other finding the perfect sofa and coffee tables for our living room. He was so patient, answered my 100’s of questions, and got us a great deal to boot. If you need some new furniture, recommend checking out Ashley and visiting Lu.
Nelly was great to work with and made the experience seamless and relaxing!
Carlos was extremely helpful in providing us all the options available. We would definitely ask for him during our next visit.
Huge selection of furniture of all types... from the bling to the traditional. Sales people were scarce - but once found were very helpful!
Thank you so muck Lu. He did a good help today for our family while we are buying good sofas , he helped us for what we need exactly good quality and good price. We are really appreciate that.
Lu was amazing! He answered all my questions and made sure I was satisfied with the purchase. Highly recommend!!!
Carlos was a kind and patient salesman! He has a wealth of knowledge in the furniture business. We are grateful for Carlos!
Nikko was incredibly friendly and fantastic! He knew exactly what our family needed and showed us great options to ultimately find pieces perfect for us.
Great buying experience at Ashley! Carlos and Damon were very helpful.
Nikko is a pleasure! He is knowledgeable and works hard to find what you need. Listens to the customer and presents options. Checkout was a breeze. So glad we got to work with such a great salesman!
Nelly is the best lady
Great experience! Found the exact couch and chair we needed, and it is like nothing we’ve seen in other stores or online. Carlos was extremely helpful and accommodating. We definitely plan to purchase our next couch from Ashley’s again from Carlos!
Lu was awesome, got us a great couch at a great price, very straight forward process, helpful and knowledgeable!!!
We enjoyed shopping at Alexandria's Ashley store today. Nelly our salesperson was awesome. She is very helpful and patient.She took the time to advise but was not insistent and gave us ample time to discuss and decide. Thank you Nelly.
Lu was awesome! Greeted my family and I soon as we walked in and found us exactly what we were looking for in minutes! Highly recommend!
Lu was awesome and a huge help today. I brought a beautiful couch for the july 4th sale and it was quick and easy. I’m so happy. The delivery process and protection plan was explained very well. I’m thankful for Lu. I’ll be coming back for more!
Bough a loveseat and Sofa combo from Lu. He was extremely professional, helpful, and hospitable throughout the entire process. Very knowledgeable and easy to contact. Would absolutely recommend working with Lu if you need something from this store.
Fantastic experience today at Ashley Furniture. Carlos was extremely knowledgeable, patient, and helpful and was able to help us find the perfect couch
I had an amazing experience with Carlos.The customer service was top-notch.
Nelly was a great help to us in the store. She was very knowledgeable about everything and knew exactly what I needed. I will always recommend anyone to shop here at the Alexandria store.
Carlos was amazing along with the rest of the staff!! He was able to take me to items I liked based on my description and price limitation. No one appeared to be too busy for the customer even the branch manager Damon . Char who handled the paperwork was also patience nice and professional! Overall 💯 AN AMAZING EXPERIENCE
Super friendly and helpful staff. Nikko was an amazing help and was so thoughtful in his selections for us. He took his time with us and was very patient with all our questions. Great value for the products as well!
We shopped for a dining room table set at the Ashley Furniture in Alexandria. Carlos was extremely helpful throughout the entire experience. He provided input on various types of tables and chairs that would go together as well as rugs that would fit the color scheme of our home. Very pleased with the entire process.
Niko was amazing! My mother was shopping for a recliner and knew more of what she DIDN’T want! Niko was patient and tool the time to steer her in the right direction! Thanks Niko!
Carlos was amazing! The best! So helpful and so patient with all of our questions! Best shopping experience I’ve had at Ashely’s. We will definitely ask for him every time any of our family members come here to shop!
Carlos received us with a big smile and was very nice and helpful showing us different sofas and prices. His knowledge of the materials help us to make a final decision.9
Patricia, who mentioned that she was new to the store, helped us find our dining room table and chairs. She took the time to hear our concerns about color and allowed us to show pictures of our home, showing her genuine care for our decision.
Great customer experience! Ashoni was amazing:-). She did an awesome job and kept me completely at ease!! I’ll be returning in the future for sure!
5 star. Nicco is sweet and was very patient with my hard of hearing mother.
Ms. Ashoni was an exceptional salesperson who really took her time to work with me.
Ashoni was very helpful
Nelly was wonderful - knowledgeable and professional
Great service! Carlos was amazing and helped find the sectional I wanted. Thank you Carlos!!!
Patricia was great, worked hard for me.
Patricia did a fantastic job making sure we found what we were looking for. Will come back next time we are looking for furniture!
Patricia was outstanding! I’ve never met or had a sales representative who took the time (3 hours) to make sure I received an entire house full of furniture I was happy with!
Carlos at the Alexandria Ashley’s was so helpful, from the moment we walked into the store! He guided us to the pieces we wanted and worked with us to get an extra discount, with free assembly. Would highly recommend!
Carlos was exceptional to work with and ensured I got exactly what I needed within my budget
Carlos was very helpful walking around the place helping us choose from all the different dressers. Thanks!
Patrica was a wonderful helper and an amazing soul
Patricia and Damon were extremely helpful in every way and even bent over backwards for our daughters. Very pleased and would highly recommend.
We came in today to look at sofas. We met Nelly at the door and she was extremely friendly and she helped us find the perfect sofa and bought. Highly recommend!
Very helpful. Patricia and Damon were nice and friendly
Patricia was very attentive and helpful, presenting numerous options based on our preferences.
Ms. Kelly helped me and was very professional. Great service!
Nelly gave us the best service we could ever get she deserves the five stars 🌟
Patrica was nice and happy to help!
Nelly was very helpful and informative. Super happy with our new dining table!
Nelly was great and very helpful. She answered ALL my questions and made me feel confident that I was making to correct purchase.
Nelly was very nice and helpful
Patricia was super nice and , knowledgeable
Nellie was fabulous! Appreciate the great customer service :)
I had an awesome experience here. Martha and Tony were very patient with me because I had no idea what I wanted. Overall Wonderful experience and I will refer others.
Patricia helped me find new mattresses. She listened to what I wanted and gave me options. Look forward to coming back.
Nelly was a great help with my first purchase of my very own sectional sofa and dining set. Worked with me through out the whole process. Made our decision to purchase a lot easier.
We had the pleasure of being attended by nico , such a kind and thoughtful gentleman
I had a wonderful experience with Patricia Taylor. She was very patient and help me find the dresser that I needed with a nice discount. I will definitely be back for more purchases. Thanks again for your support!
Patricia is wonderful. She’s very knowledgeable and personable. We purchased a new mattress and we’re very happy with our choice.
Patricia is the best sells women out there!!
Do NOT purchase from this store! We went in March 30 and purchased floor model living room set. We got a great deal on six different pieces and the sales person was very helpful! But that was the only good part of our experience. When we purchased, their delivery system was down, but we were told we would get a phone call to schedule delivery the following Monday. No one called so I followed up for several days before the system came back online to schedule deliveries. Then I was told I still couldn't schedule because my floor model items had not arrived... Then the excuse was that everyone was backed up so I would receive a phone call by end of the week or the following week at the very latest. I never received a phone call so I called back for several days and was finally able to schedule delivery. I scheduled for Thursday and received an automated phone call and text message on Wednesday that we would received items on Friday. No one knows why, but I was promised a call from the manager to explain. I'm still waiting on that phone call. Yet again, I followed up with the store only to speak with someone who can't help me because it's not their job, but could take a message for the customer service representative. Still waiting on that call too. Since I purchased on 3/30, I have called the store 18 times. I have only spoken to someone 5 times. It seems that once they have your money, they don't care about anything else. Save your money for another company that will actually deliver and provide adequate customer service.
As soon as I walked in I was greeted with warmth and friendliness. Nikko was very kind and extremely knowledgeable! I will ask for him everytime
Our sales guy Alex was amazing, really. We were fortunate to have his help and expertise to help us make our purchase decision. Go see Alex.
Patricia was very friendly and patient during our experience. Very knowledgeable about the mattresses and helped us pick out a great bedroom and kitchen sets
Patricia helped us find our couch and answered all of our questions!
Patricia was awesome in finding us a great couch at a great price!
I had a wonderful time with my purchase at Ashley Store. Nikko and the team was beyond pleasant and made the whole visit an enjoyable experience!
Patricia provide me with excellent service.
Patricia has great customer service and very helpful with recommendations!
Patricia was wonderful! She was charismatic, helpful and patient! Definitely satisfied with my experience!
Highly recommend you not to shop here the store manager will lie to you and sell you false hope and dreams and there's nothing on the shelf floor for you to even purchase. Honestly, everything is outdated. I'd rather build my own furniture before I shot with Ashley furniture store in Virginia, especially if they're selling and making up prices on the top of their head like who taught you how to sell .
Great customer service!
Patricia Taylor was awesome! She was polite and although a new employee very knowledgeable. I would definitely recommend Patricia.
They treated us good and thank you for the help Thank you Patricia Taylor.
Nelly was very helpful. She took extra time to make sure I got what I needed. She made it a smooth experience and I will be back to see her if I need anything else.
Poor Service. When want order the sofa, we pay in full even when the item is backordered. Least I expect from customer support is to give me a date when the item is coming. I called twice and all i got is we cannot give you any information on when you will receive the delivery.
Excellent service & assistance. Patricia was very knowledgeable. Highly recommend this lication.
Patrica - Very enthusiastic, very helped! Greatly appreciated your help!
Paige was amazing ! Super friendly and charismatic
We needed some furniture for my daughter’s new apartment. Patricia was so helpful! She heard what we were looking for and helped us target our search. Patricia was so patient while we changed our mind continually. Go visit Ashley and ask for Patricia! She is the best!
Patricia from Ashley in Kingstowne VA was awesome!! Really helpful. :)
From the moment we walked into the store, Nelly was incredibly welcoming and attentive. She listened to our needs, offered expert advice, and guided us through the selection process. Thanks to Nelly, we found the perfect couch that fits both our space. We're extremely satisfied with our purchase and the outstanding service we received. We highly recommend her to anyone looking for a seamless and enjoyable shopping experience!
It was a pleasure working Nelly today! We came in looking to upgrade our couch and got exactly what we wanted! The manager was also able to price match to the price we saw it for online which was amazing for our price range we were looking to spend.
Alex was amazing . He was patient and walked me through and showed me all the couches and helped me narrow down my options and was honest with me about durability of each couch
Patricia was excellent, patient, cordial and caring about my needs. Thank you Patricia.
Patricia was awesome!
Patricia is perfect an dedicated an a asset to Ashley you have a winner!
We had a wonderful experience working with Patricia. Very knowledgeable of her craft! We will return back to Ashley because of her
Nelly was very kind and attentive with our purchase. Thank you!
Patricia is a great seller very helpful and knowledgeable.
Page did an awesome job helping my nephew and I find him the perfect bedroom set.
Alex showed me the perfect mattress and answered all my questions!
Patricia was an excellent custmer service rep she helped with everything we needed i would reccomend her to any one
Patricia was awesome!!
Upon entering the Ashley furniture store, Ms Patricia greeted my husband and I with a big smile and asked how we were doing. She was friendly and was very patient with us as we debated over the furniture. Patricia and the rest of the staff were very friendly and professional!
The best customer service experience I have ever received. I was nicely greeted at the entrance by Shannon, told her what I was looking for, and she guided me through the whole process effectively. Everything was clearly explained as far as price, different options and even the protection plan. Thank you to this site for my experience today in Springfield, Va.
Highly recommend coming here if you’re looking for high quality furniture for a decent price! The rep we worked with, Carol, was so helpful and attentive. He helped us pick out a perfect kitchen table for an amazing price. We will be back for our future furniture needs!
Ms. Patricia Taylor was a wonderful sales associate. Very welcoming and helpful. Couldnot ask for better!
Very helpful and knowledgeable information from Patricia
Patricia was great!!
Great asset to Ashley home store in Kingstown, Ms. Patricia Taylor helped me tremendously taking her time to complete the sale and she made a sell our sell.
Alex is the best and please don’t let Alex leave
Patrica was very wonderful!! She showed us lovely furniture and has fantastic customer service
Patricia was great helping us try to find our unique specifications. And when we couldn’t in store, helped us look online. Thank you!
Patricia was absolutely wonderful!
Patricia was wonderful and helped us through the whole process! We have always been happy with the furniture we have purchased through Ashley and the customer service and deliver services.
Patricia was very helpful! Her customer service was amazing. Definitely would come back.
Elizabeth and Damian were the epitome of professional. They knew their product line and were able to answer all questions. I highly recommend this store for excellent customer service and quality products.
Shout out to lizz and the man Tony for setting me up with some nice furniture at a great price. Very friendly and patient!
Patricia was very helpful and my purchase was smooth.
Alex was very helpful
I would like to say that Patricia was amazing, she took the time to listen to what we wanted, she patiently walked us to every set and even took the time to show us the things on the poster board.
Patricia was amazing dealing with a difficult situation.
Be prepared for long wait times for furniture to ship. We ordered a month and some change ago and our order just got pushed to the right another week even after they told us it would arrive the 5th of March. I will not be buying from here again. I ordered from Costco on Wednesday and they delivered on Saturday of the same week. Ashely’s should be able to do the same.
Patricia was an absolute gem. I purchased my first sofa and loveseat as well as a bedroom set with her. She was extremely patient as I made my decision and gave genuine advice for this process.
Nikki was fabulous!!
I was helped by a knowledgeable sales person. She answered me all my questions.
Great service! Patricia was very helpful to us in purchasing new beds for our kids and gave us a great deal!
Nelly was great and understanding as we tried and retried couch after couch! I can't recommend her enough!
I had the pleasure of working with Nikko and I received the best customer service. He was polite and listened to the customer.
Ms. Patricia was extremely helpful, showing me all the bedroom sets and mattresses. She explained everything, including financing and warranty, and answered all my questions. I never felt pressured to purchase or rushed to leave the store.
Patricia was a great sales person she helped my parents and I.🙏🏽❤️🥰
Kind and helpful staff, beautiful inventory!
If you're military don't buy from any Ashley furniture location. Always buy at the exchange it's way cheaper, no sales tax, and free delivery. Ask about return policy before buying and they will never wave restocking. Manager was too busy standing around to return my call. "Short staffed" was his excuse.
Went to Ashley today. Great service!!! and a special mention to Patricia for her great guidance
I am writing to express my disappointment and frustration regarding my recent experience with Ashley Furniture Store, specifically the location at 6001A Kingstowne Village Parkway, Alexandria VA 22315. On December 17, 2023, I placed an order for eight additional pattern pillows, which have yet to be delivered despite more than two months passing since the order date. Despite numerous attempts to contact the store via phone, I have been unable to reach anyone for assistance, forcing me to physically visit the store to inquire about the status of my order. Each time I have spoken with customer service representatives, I have been met with uncertainty regarding the whereabouts of my order and a lack of clarity on when it will be delivered. This level of service is not only unacceptable but also reflects poorly on the overall customer experience provided by Ashley Furniture Store. As a loyal customer, I had expected better communication and transparency regarding the handling of my order. Unfortunately, the lack of updates and prolonged delay in delivery have left me feeling frustrated and dissatisfied with my purchase experience. I kindly request prompt resolution to this matter and a clear timeline for the delivery of my order. Additionally, I urge the store to improve its communication channels and customer service processes to prevent similar experiences for other customers in the future. If this issue is not addressed satisfactorily, I may need to explore other avenues for resolution, including filing a formal complaint with the Attorney General of Virginia and Fairfax County.
I ordered from Ashley 8 extra pattern pillows and I ordered on 12/17/2023 still not deliver. Its been over 2 months I didn't get anything & when I call Ashley home store 6001A Kingstowne Village Parkway, Alexandria VA 22315 no one pick up the phone so I have to drive by to the store to get the status on this pillows. Ashley customer service always mention to me still your order in the service department & they don't know when will be deliver to my house that's a uncertain. This behavior really unacceptable and poor customer service also lack of communication. I am not happy with their service and I would not recommend to anyone buy furniture from Ashley home store Alexandria. I feels like they doing scam or fraud business. I am going to file a complain Attorney General of Virginia. https://www.oag.state.va.us/consumercomplaintform/start if that my issues not solved and I will file another complain in the Fairfax county regarding this issues. https://www.oag.state.va.us/consumercomplaintform/start I recommend to everyone stay way from Ashley fraud business scam, Go somewhere else to buy furniture & save money.
Patricia was extremely helpful during my experience shopping here!
Nikko was the best, he helped me find all the furniture for my entire house. He was patient, informative and very knowledgeable. I highly recommend you work him at this location. I will be back. Thank you.
Cindy was very accommodating and friendly.
Cindy loredo was exceptional to work with. No pressure sales. Nice selection of inventory at the Kingstown.
Nelly is the most excellent person who helped me and my daughter locate every option possible, which led to us purchasing exactly what we needed, and it was all because of her expert help and advice. Also Mr. Tony who is the Manager was very helpful and kind to help us finalize our transaction. I am definitely very pleased and would recommend anyone to visit this store if you’re looking for the best help and products for you and your family. Elyon.
DISASTER!!! Would’ve loved to have read these reviews before buying anything from this company. Sales guy was great, I guess that’s a given. After purchase, disaster communication. Store manager is about as welcoming as a fart in a space suit when pressed on delivery and mixups. It’s at warehouse but no shipping from warehouse until 2/13/24, they’ll call on 2/12/24 to set a time for delivery. Non call on 2/12/24 so called to schedule a time. Person answering phone says, no, the product is coming into the warehouse on 2/13/24 and the delivery company will call on 2/13/24 to schedule a time to deliver. No call on 2/13/24. Called on 2/14/24, store manger, well, it’s not coming into the warehouse until end of month. 🤦🏽♀️. After explaining the back and forth since early February, he simply answers, your items are not in the warehouse. Zero comment on past conversations with his team. Blank these guys and go Nextdoor to lazy boy, which is where we should’ve gone in the first place. Not holding my breath for the end of month delivery at this point, would be hopefully by the end of summer and with no concern by Ashley furniture store
Nikko was great, he helped us in choosing the right bed. He is extremely knowledgeable about the products.
excellent place especially for the person who helped us. Cindy is a very friendly person and she tries to help customers
Cindy was extremely helpful and made my process of buying a couch easy!
Cindy, she was great and kind. It was pleasure to see her. She was wonderfull as we speak with her.
Cindy was amazing
Cindy was a great help on finding a beautiful couch for my family of boys.
Cindy, sales representative at the Kingstown, VA Ashley Store location is outstanding. She took the time to answer all my questions, provide suggestions to assist in my decision making and was very pleasant to work with!
Avoid!!! I purchased 2 set of couches on Jan 2, and every week they tell me is coming from warehouse next week and we will call to schedule a delivery. So when I finally just ask for a refund they tell me it’s 30% restocking fee. How is it restocking if you never got my Furniture. I should have ordered from C.o.s.t.c.o.
I have the worst experience with the store and its staff. Usually I need to spend hours , yes, hours to reach them by phone. The staff are rude and do not know the meaning of commitment at all. Every time I call to know the status of the order, that is supposed to be delivered on the next day, they come with their usual response that they are waiting on one piece and the delivery will be delayed by another week. This is the same response that I am getting for last 4 weeks and each time I call, the delivery date gets pushed forward by another week. Horrible customer support and no respect for the customers expectation. Never going back to this store again.
Bought several pieces of furniture from here, sales rep was great, however their delivery schedules suck. Would get a better review if it was not for having such an issue getting my order delivered. So far they have told me something different about delivery every time I speak with them. Could not arrange to have everything delivered at same time making have to take off several days of work. Only get less than a 24hr notice as to when your delivery is coming and they give a 4 hour window to have to wait on it the day of. I'm losing out on just as much money taking time off for multiple delivery days as I spent on the items themselves. Oh and my initial delivery estimate of 2 to 3 weeks has turned into 5 to 6 weeks now too. Very very poor customer service when it comes to delivering your stuff.
We visited several Ashley stores in the Nothern VA and we ended up purchasing a Hennington bed set and the Lindenboro sectional sofa with the exceptional assistance from Nelly (sale) and the management folks Malcom, Tony, Shannon. We received both courtesy and value (great pricing) from the Ashley Kingstown store.
Aman was great and very helpful. Friendly service.
Aman was very helpful, courteous and patient with me. Thank you
Aman was very helpful and patient.
Great experience working with Anthony (Niko). He was extremely helpful, relatable, and professional. The customer service he provided was top notch. He helped us with all of our questions and shared his opinion on ideas. What a nice personality he has, and seemed to have a good spirit. He made a sell and wasn't pushy or obnoxious. Based on my experience, Ashley is fortunate to have Anthony on their team.
Horrible customer service. They will lie just for a sale. My sister was told her furniture would come in two weeks come to find out they put her furniture on someone else’s order. Shannon is the nastiest person you can imagine she is not the type of person suitable for management.
Title: Disappointing Experience with Ashley Furniture and GBS Extended Warranty I recently purchased a bed frame from Ashley Furniture, and unfortunately, my experience has been far from satisfactory. The poor quality of the bed frame has resulted in ongoing issues, making it clear that the product does not meet the expected standards. Adding to the frustration, Ashley Furniture promotes the GBS Extended Warranty, which, after dealing with them, feels like nothing more than a scam. Despite advertising stain coverage, the reality is vastly different. Upon closer inspection, the 12-page document they provide is filled with numerous exclusions, making it seem like they are actively searching for reasons to deny warranty claims. The combination of subpar product quality and the questionable practices of GBS Extended Warranty make it hard for me to recommend Ashley Furniture to others. The high cost of their products does not justify the headache and disappointment associated with dealing with such a company. Buyers beware – consider exploring alternatives with better reputations for both product quality and warranty services.
More reasonable here but still didn't have any lingerie chests either. Ordered one online for a great price.
He was very helpfu and professional.
Thank you, Amanuel for being so patient and helping us finding what we were looking for.
Our Representatives name is Aman and he did such a great job. He went over the numbers thoroughly and he gave us different options on pricing. We were pleased!! I give Aman more than 5 stars!!
Very nice people. Very involved. Lovely pieces. Very disappointing however that I never received the so promised discount. I would have loved to know I saved a little. Manipulative in a way. Not a great image or memory for someone who purchases something for their family for a long time. Disappointment, the couch is now being split in two deliveries. Week apart. Hope. Is unacceptable and frustrating. In addition I am concerned reading other reviews about damaged and refurbished furniture. I should have never purchased from them. Will see what gets delivered and may change the review. I should have stayed with Article furniture. A whole different story.
Niko was my customer service representative. He walked me around the store until i found something i like and was in my price range. I enjoy that he was knowledgeable and not a pushy sales person.
Niko was awesome! Very patient, helpful, and insightful. He was the only one on the floor all morning and managed to be so poised and kind! Thanks again!
Jarrell was great! Very helpful 👌 everything was so easy. The store was clean.
Worst Customer service like most of these bad reviews below! Don’t trust their promises on ETA please!!!
Aman was great help today. Great style to pick out pieces. Flexible to our needs.
They are so nice on selling day! As soon as they take your money! You are the worst human in their point of view! Specially if they can’t fulfill their promises and you are willing to cancel! Worst and poor management! I had seen phone scammers but saw them with my eyes in Kingstown Ashley store! 100% they are acting like phone call scammers!!! They are the worst! Unfortunately to say this and I wish I didn’t have to experience this!
Worst customer service I have ever seen by a business in my life! We bought the bed from Elizabeth 7 weeks ago and she promised me that we will receive it in two weeks, called after two weeks one of the sales team members told me that we will get it in a week, called again after a week they said waiting just for one of the pieces, waiting another two weeks and called, someone said it just came to the warehouse and u will get it soon, again didn’t hear anything for a week and came to store to talk to someone! Nobody wanted to talk! I was shock, when I compared it with day one when 3 people were chasing me to buy and now nobody wants to talk! I got frustrated and said I want to cancel and want to talk to store manager, someone came and said she is office manager and in-order to cancel the order I have to pay cancellation fee! I got mad with their game play and when I was talking Louder out of madness! She was telling me she will call the police and kick me out of store! I have been store manager in the passed and when I heard that! I was surprised how she was working as an office manager there! It was very unprofessional behavior and the worst! Then the store manager came and this person was even worse then office manager! Free Suggestion to everyone! Please make sure they hand write in your recipe when promising the eta for delivery! Make sure to have proof! The automated computerized written in the recipe says 8-12 weeks for some items, they will game play with you in that and try to deceive youlater! PLEASE DONT TRUST THEIR WORDS, KEEP WRITTEN PROOF OR THEY WILL LIE DAY AND NIGHT!
Worst customer service Like most bad reviews here. The good: -Great sales experience. -Staff was willing to help -Reasonable pricing The bad: - Good treatment stops after you buy the furniture. - Been waiting for an item for 2 months now, staff said it was going to be ready in less than 2 weeks at the moment of sale. - Everybody in the store washes their hand. Customer support is horrible. They said it's gonna be delivered first week of December, I gave them a call today, they said nothing is guaranteed, and they don't give me a answer when I should expect it .
My husband and I visited Ashley’s Furniture and had a great experience. We were immediately treated by Aman in which he directed us to a few pieces that fit our criteria. He was very knowledgeable and transparent during the entire process. Not once did he hover around as we were making our decisions. Overall the experience was wonderful.
Alex and his manager good customer service… Good luck future
Elizabeth Dewitt was great. She was patient and so helpful.
Nelly was amazing! Super helpful and nice.
Calm environment with professional employees. They are so helpful.
It was great and the sale person was patient, plus she really have a nice salesman skills. Love to buy here!
Carlos was great to work with!
Elizabeth was extremely helpful and knowledgeable about my couch choice! I would highly recommend this store to anybody!
Wonderful person and a great services to her client. We appreciate you and admire you for your professionalism.
(Translated by Google) We were very well served in this place, the seller Carlos was very kind and patient, very good place to buy (Original) Fuimos muy bien atendidos en este local el vendedor Carlos fue muy amable y paciente muy buen lugar para comprar
Carlos, the man you want to talk to when you go here for a great deal on great furniture.
Great experience and amazing prices! Carlos did an excellent job giving us options for what we were looking for, thank you for amazing job
(Translated by Google) Everything excellent!!!! (Original) Todo excelente!!!!
(Translated by Google) Our associate was Carlos, a very kind and patient person. (Original) Nuestros asociado fue Carlos una persona muy amable y paciente.
Carlos the salesperson helped us alot he was very patient and friendly
Carlos was an amazing salesperson! He helped us to get exactly what we wanted :)
Carlos was excellent. He was very helpful and made the purchase enjoyable. The customer service team was excellent!
We placed an order for a loveseat and dining table. While the loveseat was readily available during our purchase, the dining table was on backorder. Assured that our table would be in by the weekend, we were promised a call by Sunday to arrange delivery for the subsequent week. One month later, only after persistent efforts on our part, did we finally get the loveseat delivered. Three months in, and we're still getting the same 'next week' response regarding the dining table. My patience is wearing thin. What added to the ordeal was the mix-up with the loveseat. In my absence, my boyfriend accepted the delivery and only later realized we got a manual recliner instead of the electric one we ordered. While the sales rep had given us a quote for the electric version, post-delivery, they conveniently shifted the blame to us, saying we had ordered the manual version. Adding insult to injury, they've taken down the loveseat from their website, leaving us no way to cross-check prices. Their defense? We had signed off on the delivery, implying it was correct. Although we had availed a 20% discount on our purchase, they proposed an exchange for the electric version, but the catch was the price difference, ironically matching our discount. Additionally, a whopping $150 was charged as a retrieval fee, making us shell out an unexpected extra $400 on a sofa we thought was fully paid for. Engaging with this company has been nothing short of a headache. They seem deceitful and are clearly more focused on their interests than customer satisfaction. Beware of their smooth sales pitch; once you exit their premises, neither your money nor your ordered furniture is guaranteed to return to you. And those appealing 4.5-star ratings? They cleverly coax customers into leaving reviews just as they're exiting the store, right when they're still in high spirits.
We ordered a loveseat and a dining table. At the time of purchase, the loveseat was in stock, but the dining table wasn't. We made our purchase early in the week, and they promised the dining table would arrive by the weekend. They said they'd call us by Sunday at the latest to schedule a delivery for the next week. A month went by, and after many attempts, we managed to arrange separate deliveries and received the loveseat. However, it's now been three months, and despite our weekly calls, we're always told the dining table will arrive "next week." I'm beyond frustrated at this point. To add to the frustration, they delivered the wrong loveseat. My bf received it while I was at work and he did not realized they delivered the wrong one until a few minutes after they left. We ordered an electric recliner and received a manual one. Although the sales representative quoted us for the electric version, upon delivery, they claimed we ordered the manual one. They've even removed the loveseat from their website, so we can't check prices. They argued that the error was on our part since we signed a document certifying we received the correct orderWe had a 20% discount on our order, and they said we could exchange the one we received for the electric one if we paid the difference. This difference was equivalent to the 20% discount we initially received. On top of that, we were charged a retrieval fee of almost $150. In total, this amounted to nearly an extra $400 for a sofa we had already paid for. Dealing with these people is very frustrating. They are a scam and only care about themselves. Don't get caught by their convincing sales techniques, because they'll promise you the moon, but once you step out of that door, you're not getting your money back or your furniture delivered. Also don't get convinced by those 4.5 stars, they make their customers leave a review right before the leave the doors of the store, exactly when they are happy.
Carlos was great such good service if you’re looking to buy from this furniture store please ask for Carlos. He answered all of our questions and helped us decide on what was best for our needs. Thank you Carlos.
It was a great experience. Juan Carlos was awesome. Very professional and knowledgeable. I’m definitely coming back to this store.
Carlos was great. Found the perfect sleeper sofa for us
We had the best experience today at Ashley’s thanks to Carlos our sales rep! He’s very professional and made us feel very comfortable!
Carlos was amazing. He answered all of our questions and assisted us with our purchase.
Like most bad reviews here. The good: -Great sales experience. -Staff was willing to help -Reasonable pricing The bad: - Good treatment stops after you buy the furniture. - Been waiting for an item for 2 months now, staff said it was going to be ready in less than 2 weeks at the moment of sale. - Everybody in the store washes their hand. Customer support is horrible. - Believe the bad reviews. Notes: Please double check what they are selling and if you agree to something have it on writing. These guys have the scamming tactics on point. It is a shame since furniture is not bad. In conclusion when everything is great they are excellent, when things god bad, they are the worst possible company.
I purchased a mattress, adjustable bed frame and dinning table. The process was seamless. The sales associate Alex and the sales Manager Malcolm took very good care of me. I would recommend purchasing furniture from this Ashley’s furniture location.
Salesman Bob Tripplett was great at showing me around to find the perfect fit of furniture for me. I was able to get a bedroom set and living room set at an affordable price for me. It was a quick and easy process. I appreciate all of the help I received from Bob, the manager and this store so much!
Good selection, fair prices, and no surprises. Carlos was very helpful in finding just the right sofa and ottoman for me - it was overall a very pleasant experience.
Giving them 5 stars based on the customer service of their sales associate, Elizabeth, and quality of furniture. I highly recommend working with Elizabeth as she was helpful and patient during the entire process. This was my first time purchasing furniture and Elizabeth made it a very pleasant and easy experience. Moreover, when I accepted a defective tv stand (I didn’t notice it was defective upon delivery as it was only noticeable when you got up close to it) she did everything in her power to make things right and kept me informed every step of the way. I am very pleased with the furniture I received and the service provided. Thank you again Elizabeth!
Juan Carlos is great, super helpful , make the process super easy and fast. Definitely ask for him!
Carlos was amazing and made this transaction seamless. Thank you Carlos!!
(Translated by Google) The attention was very professional by Mr. Carlos and he advised us very well with what we were looking for, from which we made a good purchase. (Original) La atención fue muy profesional por el sr. Carlos y nos asesoro muy bien con lo que buscábamos de la cual realizamos una buena compra.
My mom and I visited the Kingstown location and Carlos, the sales representative, was outstanding. He listened and accommodated all of our requests. Carlos went above and beyond’
Carlos Fernandez was very kind from welcoming my mom and I into the store thru choosing the best sofa with chaise option for my new apartment. I am in love with my purchase and thankful for Carlos patience as I made my decision. Highly recommend him!
My wife and I have been impressed with the friendliness and efficiency of the staff with whom we interacted. Specifically Elizabeth Dawit who, after an earlier order was found not to be available, patiently showed us around the store for replacements. We found the replacements and she honored the discount we had on the first purchase. Also, Shannon Williams handled all the paperwork necessary to change our orders. Both worked together to make, what could have been a frustrating exercise, easy and pleasant. They are great representatives for Ashley.
I walked into the store looking for a bed rail because the one we had for my queen bed was broken. Mr. Carlos looked up the part and told our rail was obsolete. Mr. Carlos went out of his way to help us to find a substitute rail for our bed. I really appreciate for all the effort Mr. Carlos went through to find a rail for us. Thank you Mr. Carlos.
We were greeted by Amanuel Belaye upon entering the Ashley Store. He was very friendly, listened to what we were looking for and proceeded to take us to see different pieces of furniture. He was knowledgeable on what they had to offer. He made the shopping experience a wonderful one for us. Eligio and Dionne
Amazing service. Definitely will be buying from here again.
Juan Carlos was a pleasure to work with. He greeted me with a great big smile. Showed me exactly what I was looking for. He backed off at the right time, so I could contemplate my decision. There was absolutely no pressure and at the end, I am a happy customer! Thank you!
Came in today to find a bed and some nightstands. Carlos helped us look at options after what we originally picked out did not work for us. He was very nice and easy to work with. Recommend going to him if you need any help deciding or quick answers to questions. 10/10
This store has no family values. When i was interviewed for the position i let them know i had court ordered weekends with my kids. I was never given Saturdays off, even with multiple requests. I even offered to provide court documents. For a store that has a motto of building life long family relationships you would think they would respect that and accommodate that. No. After multiple requests for Saturdays off i was told that they cannot accommodate me. After calling off due to not having anyone to watch my kids due to being a single father i was fired. The assistant manager is a young 21 year old big headed power hungry manager. You get yelled at for every little thing done wrong, including requesting your rightfully earned 10 minute breaks. Horrible place to work for, and they make close to 1,000$ for every mattress sold. Even if its on sale. Their only goal is to make money off customers.
Carlos is an excellent sales associate. He was very patient with us while we decided what furniture we wanted.
Aman is a great sales associate. Made our sofa search go like a breeze.
Furniture sale went fine. On delivery, furniture was assembled wrong and unnecessary holes were drilled in my furniture. Called customer service, but never received a call back. Never again.
I am really thankful to great staff Aman for helping me to buy bed frame for my son.
Amanuel was great. Extremely helpful and patient!
The only way I can think of describing my experience with this store is horrifying! We went in and purchased some bedroom furniture. The main concern was being able to get it delivered on a certain date, as we live in a high-rise condo building, and you have to move mountains to schedule furniture deliveries there. The salesperson said the date was not a problem and we could call them after a certain date to schedule it. We did just that, and called them on the first date we were given. We were told by a massively rude lady on the phone at the store that our furniture had been sold, and it would have to be re-ordered and would take 6-8 weeks minimum to get it. I then asked to cancel the order since our salesperson lied to us, and she rudely said we would have to pay a 35% re-stocking fee, even though it was their error. We then asked to speak to the store manager, which we were told was on vacation for two weeks. Then we asked to speak to whoever was in charge. We were told there were 2 others in the store, but they were busy. We asked for a call-back, and she hesitantly said OK. Big surprise nobody called, so we called again and were rudely put on hold…for 2 hours! She kept picking up the line and then putting it back on hold. Then she started screening our calls, and when our numbers popped up on her phone, she would ignore it and let it go to voice mail. This went on for 3 hours. We called the corporate office, and they tried calling the store, and when our name was mentioned, she hung up on them too!!! So, we drove over to the store and found nobody at the customer service desk. When asking a passing salesperson where everyone was, they just said, oh, she’ll be back in a minute. When asked for a manager, we were told they all went home…this was at 5:30pm in a store that is open until 9pm. Then when the rude lady finally appeared at the desk, we told her who we were and that we knew what she had been doing to us with the phones, and she rudely shrugged and said, I’m just doing my job. She said there was an acting manager on duty, and we could see her through the glass window behind the customer service desk, but she refused to come out and help. Then we said we weren’t leaving until our order was cancelled without fees. She then went into the secret office with the secret manager and came back out stating that the corporate office sent an email telling them to cancel, refund our deposit, and no fees would be charged. She did so and wasn’t even going to give us a receipt of anything until we demanded it. In my opinion, being 54 years old, this is the #1 worst experience I have had in my entire life. This store should close it’s doors forever.
My husband and I came in yesterday and Nikko greeted us with a smile and with excitement. He did not follow us around the whole store while we looked around, instead he let us wander and gave us space which I appreciated so much. We were looking at dining tables and he was kind enough to take off the extension piece so that we could see how it looks with out and if it would fit in our space. He gave us a great deal and also assisted us with replacement cushions for a couch we purchased a year ago. He was so genuine and really sweet. His service was very helpful and we were in and out without any wait time. I would highly recommend working with him when you go in to look at furniture if you’re looking for a stress free / easy-going experience!
Sales guy was nice, very helpful. If you're looking for credit DONT DONT DONT use SNAP. ITS A RIP OFF.
Carlos is a exceptional sells-man and he made the process very easy and was not pressured into buying anything very helpful throughout the whole process
The second most popular furniture company in America, and less expensive than #1 La-Z-Boy, the furniture varies in quality and offers no warranties comparable to La-Z-Boy. Friendly and professional salespeople. The biggest weakness and failure lies in their presumably contracted furniture delivery process. In my case, I was willing to have a four hour delivery window, fair enough. But when a 11:22 am text with my confirmed address said delivery would occur in “approximately 15 minutes” and the delivery did not happen until 1:11 pm, I felt disrespected. The Midatlantic Delivery Services delivery driver said he used his app to send the text, but the text only meant he was going to deliver in the 4 hour window (in his mind). Even after I showed him the text his app generated he just shrugged his shoulders. If you miss a delivery (if they call and you happen to not answer) they will skip you, and your free delivery will now be costly, and if you try to “return” the furniture you will be faced with a 25% restock fee. It almost seems like bad delivery is a profit center for them, though this is mere speculation. Decent products, but how they fail to manage the final customer touch of delivery boggles the mind.
Carlos was professional and helpful. Thank you!
Carlos was great thoughtful and patient. Great experience at the Ashley in Kingstowne
I’ve always had a great shopping experience at Ashley Furniture! Nikko, my sales associate, was very patient with me while I made my selections. I’ll definitely return soon!
I've never been here, and if I don't know any ashleys
Aman at the Kingstowne store provided amazing, patient customer service.
Carlos is an exceptional salesman. He provided us with courtesy, patience and enthusiasm. It was a very enjoyable experience resulting in a favorable price. We are very excited about receiving our Ashley furniture.
Just bought a Tanavi loveseat and we could not be happier with it. Thank you Nelly for taking care of us and making the process so seamless. Ask for Nelly in Kingstown, Alexandria.
Carlos was excellent. Very happy with my purchase.
We had a fantastic experience at this Ashley’s! Aman gave us a fantastic deal on some brand new furniture. If you are in the area looking for a great deal make make sure to stop by and talk to Aman!
Mr. Carlos answered all of our questions and was very polite and professional. Currently walking away with a good price on a mattress and bed frame.
Carlos is the best representative for Ashley Furniture. He is very knowledgeable and patient. He made our experience Incredible! Make sure you ask for Carlos in Alexandria!
Carlos was awesome when we were looking for a new dining table and love seat for our gaming room! He just seemed to know what we wanted, asking us the right questions and showing us stuff that was right up our alley. We were hunting for quality and good prices, and he nailed it. The cool thing about Carlos was that he was there when we needed him, but he also gave us space to browse, think, and decide without breathing down our necks. No pushy sales tactics, just genuine help. We ended up with some amazing deals thanks to Carlos. If you're in the market for furniture, give him a shout. He's the real deal! UPDATE: It's been three months since we ordered our furniture, and we're still waiting. They promised delivery by the end of the week when we made the purchase. Now, after countless weekly follow-ups from our side, we keep getting the same response: 'It'll be delivered next week.' If we try to cancel, they want to hold onto 30% of the purchase price. Their service was great when making the sale, but post-sale? It's been nothing but disappointment. We've resorted to using beach chairs and eating off a foldable tray due to this delay. Their attitude changes significantly when you ask about your order status. Honestly, it feels like a complete scam.
Carlos was amazing ! Thank you !
(Translated by Google) Mrs. Nely took care of me very well Attention I explain step by step each purchase (Original) Me atendió la señora nely muy buena la Atención me explico paso a paso cada compra
It was amazing experience !! Went in found what I wanted and was out Oscar was super helpful throughout the entire process
Nikko was awesome! He was so helpful and kind and made my experience picking furniture for my new home less stressful. Ashley Furniture is lucky to have him!
Nelly was amazing
Nelly did a wonderful job helping us with my furniture selection. She was friendly and answered all of our questions. We are very pleased and happy with her service and our order!!
Carlos, Kingstown Village store, was very attentive, patience and helpful. We found everything we need at a reasonable price for my daughter’s first apartment. Very satisfied customer!!!!
Carlos was helpful in answering our questions and guiding us to understand fully our options with the inventory. Would recommend
Carlos was a phenomenal customer service agent. He was able to assist me and find the perfect couch set. He went above and beyond to answer all my questions and met my needs as far as my budget and what I was looking for. I’m really satisfied with the customer service experience and overall staff assistance at this location. Would highly recommend. Thank you, Carlos!
We ordered last month leaving sofa set and patio furniture spent over 7k every one nice time we purchased.I was expecting phone call about my sofa delivery try to call store number no answer, I am not happy
Great experience. Carlos helped us look at lots of pieces to help us find the right items for us. He never put any pressure on us, and he managed to get us an even better deal than advertised.
EDIT!******** IT WASN'T GREAT ACTUALLY HORRIBLE....... GREAT BECAUSE I WAS BUYING - AFTER THAT I WAS ALONE. EDITED review - I WILL NEVER AGAIN BUY FROM ASHLEY FURNITURE. THEY MAKE THE SALE THEN THEY WALK. THEY DO NOT SHARE IMPORTANT INFORMATION DURING THE SALE AND DO NOT WANT TO GIVE CUSTOMER A 360 DEGREE EXPERIENCE. IT IS LITERALLY A PONY-SHOW TO MAKE COMMISSION.
Only reason I didn't give 5 stars cause I had to wait for delivery
Very friendly and let us look at exactly what we needed.
From the moment we stepped in the store, Carlos greeted us with a smile! He provided top notch customer service and ensured all the items we purchased would be delivered simultaneously. Definitely a great shopping experience with Carlos!
My experience at Ashley Furniture was great! From the moment we came in the door Nikko gave us excellent customer service. He helped me choose the perfect couch..
Great experience with Carlos who was very honest, polite and knowledgeable. We will be coming back to Ashley for our next furniture
Great service, Carlos Fernández gave us the best customer service we will refer friends.
I had a great experience today! Juan Carlos supported my fiancé and I. He was wonderful! We bought a couch!
Carlos is an excellent sales person. I had a wonderful shopping experience. I was able to get everything I needed at a great price.
Visited the Kingstowne location and Carlos was super helpful in helping us pick out a recliner. He answered all of our questions and was patient with all of our concerns. Overall great experience!
Delivery drivers drove through my gate and fence upon delivery of furniture. Property claims and store manager won’t return emails or phone calls. I have records of everything. Do not order from here as they do it honor their warranty’s or their policies and now have to take them to court And issue a charge back
Nice variety of home decor
Carlos Fernandez was so helpful. He helped us find the perfect seating arrangement for our needs. Great customer service!
Juan Carlos helped me out today to pick a beautiful set for my bedroom. He was very knowledgeable and made the experience easy and quick to buy. My husband and I are very satisfied and I would recommend that if you come in, to ask for Juan Carlos!
Wonderful experience. Stephanie showed us around the store and answered all of our questions. We highly recommend getting your furniture here.
Stephanie was extremely helpful and guided us towards the perfect couch! Thank you!
Juan Carlos was very helpful and professional explaining every feature of the furniture we purchased. Super friendly and welcoming! I definitely recommend him 10/10.
Stephanie was fantastic at showing us all the mattresses that were within our budget and within our short opening of time. She was great.
Stephanie- awesome customer service and super helpful!
We had a wonderful experience with Elizabeth today! She was patient, informative and worked hard to find the pieces we needed in the timeframe we needed them. Thank you Elizabeth for your five star service!
Angel and Stephanie were excellent and guided me to ensure I was able to choose the furniture that addressed my needs
Elizabeth Dawit was a wonderful store associate! She was so helpful and patient, I recommend everyone go to her.
What a fantastic store and staff!
Stephanie was a huge help. Found us what we were looking for, marched the online price, and made the experience very pleasant. Highly recommended.
Malique was incredibly helpful and patient with us. The quality of the couch we bought was top of the line. Great service! Highly recommended!
Malique was so helpful getting us set up with our new couch and entertainment system. The folks at Ashley furniture do a wonderful job! Thank y’all!
I can’t say enough positive things about this Ashley location. Noel assisted us with purchasing a dining room set. He was extremely knowledgeable, polite, and very helpful. Altogether, the entire staff we came across were all friendly and helpful. Thank you!
Elizabeth was a great customer sales rep. I’d definitely recommend this location as well.
We worked with Elizabeth who was patient and wonderful. She also made sure to lookout for us financially and did not over sell which we appreciate. Thank you Elizabeth.
Stephanie was great and very helpful. Our purchase was smooth and easy.
Jerell assisted me with my purchase. He was professional, knowledgeable, friendly, and helpful. In addition, the inventory on the showroom floor was aesthetically pleasing, therefore I’ll be a repeat customer.
Steph was extremely helpful and knowledgeable. Very friendly and so fun to shop with. I will plan to shop with Ashley and Steph for all my future furniture needs.
Elizabeth was awesome! Very professional and very friendly! Thank you Elizabeth!
Excellent experience! Employees were very patient with us, friendly, and worked very hard to make sure we got what we were looking for.
Stephanie was wonderful
Stephanie was great! She made sure I got what I needed at a price point that worked for me.
Stephanie was great! Easy process and a good price on a 4 piece carnaby sectional.
Elizabeth was very helpful and knowledgeable, she made the buying experience a breeze! Thanks for all your help
Stephanie Rush was awesome! Very helpful!
Expensive furniture to match the presumed higher quality. At our first visit for a sofa bed, we decided to find another store and found better quality at a "no-name" establishment. Years later at our second visit to replace the sofa bed we were equally as disappointed at quality, price and long wait time; pre-covid.
Excellent customer service! Alex was amazing!
Customer service was great. Stephanie was very helpful.
Stephanie greeted us as soon as well walked in the store with helpful suggestions and a beautiful smile. With her guest service mindset, we purchased a dining room set today. Thank you Stephanie and Malcolm. Brenda Lopez and Family.
Stephanie was very professional. She worked to get us deal within our budget. Couldn't be happier.
Brynn was great helping us figuring out our new couch!
Malique was awesome! He was super helpful through the whole purchase. We can’t wait to get our furniture.
Jarrell is a great salesman! But, more than that, he clearly cares about his customers, and is responsive to their (our) needs—in every way. You (we) are lucky to have him working for us!
Great customer service. Stephanie and Shannon were the best.
Elizabeth was very helpful!
Malique is great sale person because he has the time to saw me all the benefits and opportunities ashley had.
Nikko was great and super patient, I would give 10 stars if possible!
Nikko was amazing!
Elizabeth was fantastic. She was so personable and kind. We will definitely be back!!!
Shoutout to Malcolm! He was such a huge help and made us feel super welcomed! Great customer service and great deals! Can’t wait to come back! Thank you
Malik was l easy going and low pressure. Never hunted us down but remembered us upon return. Very knowledgeable and helpful.
Malique is a great salesman very knowledgeable & very helpful Definitely I’ll recommend him to my friend & I’ll use him for my future purchases He’s very professional, great and quick
Malique is very professional he made our job easy and helped us with all our questions
Nikko was very helpful and professional. Highly recommend!
Stephanie was very helpful in choosing a couch, service in general was pleasant and they explained things well.
Appreciate the timely and courteous service I received from Alexander Ibanez today at the Kingstowne location. He showed me several options and helped get me a great deal on a beautiful Morren sofa. Looking forward to it arriving.
Received our couches and tables and the coffee table is extremely unlevel and has a few cracks/damage on the bottom. Originally, on day of purchase, told that our items would be in stock Dec 13 (200+ pieces). On Dec 13 I was told that it would now be Dec 23 — planning to have it for Christmas gathering. Then I was told the dates don’t really mean anything when they give them to you and that it could be anywhere from 2-12 weeks. Then I was told by the end of December. Finally came in in January. Long story short, don’t plan on receiving your furniture around the date they tell you when you’re purchasing. Must be a ploy to get you to purchase. As I mentioned, our coffee table has cracks and damage on the bottom side. The delivery men rushed as fast as they could setting the furniture up and did not clean up. Left foam pieces and other packaging remnants. They were careless, sliding the couch on my floor leaving black marks. Ultimately, we did not have a good experience with these folks. I’d look elsewhere for your furniture shopping.
Amazing customer service from Malique he went out of his way to get me my furniture next day delivery and that’s simply awesome , he was patient found me delivery people and everything I needed
Stephanie was extremely helpful and got us a 25% discount! Great experience :)
Stephanie and Hope were extremely helpful answering all our financing questions and ensuring we got the best deal!
The great establishment with excellent team members, and Brynn, the Sales Captain, did an incredible job providing a tailored furniture solution.
Anthony “Nikko” was our sales rep. Walked in not really having an idea of what we were looking for and wanted to just take a quick look around. He greeted us at the door and left us to do a walk through. Answered all of our questions. Didn’t pressure us into any discussions. Super personable and very friendly. We ended up buying a bed frame within our budget and would 100% call Nikko when we’re in the market for more furniture pieces. Thank you for your amazing customer service!!
Noel was very helpful and respectful. He had a great sense of humor and was clear in all of his explanations. We found a great sectional and are so excited to get it! Thank you Noel for being part of our journey!
Very helpful and friendly without being pushy.
Brynn was incredibly helpful! Best experience I’ve ever had buying furniture! Go here for all your furniture needs!
Would make it a 6 star if that was available! Super helpful and feel great about our purchase! Thanks Brynn!
The in store manager manager (Brynn Sp?) was very professional and courteous. He helped me with everything I needed. I would HIGHLY RECOMMEND this store for all Your Ashley Furniture needs.
The store I regret going and purchasing furniture I purchased furniture at this store and was given option of 5/3 year financing with 0% interest rate. I chose 3 years option, signed papers, started receiving bills and have been paying minimum payment believing to finish up in three years. One year later, all of sadden, new balance become larger than the amount it was a year ago. Long story short, three year option was lie, they never explain what it was and they rush you to sign papers. The reality is they call it a promotional offer and was for 1 year, where, they charge all interest rates in retrospect from day one at crazy rate if not paid in full in a year. Never trust them, and never go that store agin!!
Brynn was incredibly helpful and provided great service.
Great place , people were very nice and they have great prices on furniture. We were looking for more of the wood built furniture and not so much of the partial board . So we went elsewhere . Great if you are on a budget !
Alex and Malcolm were very kind and helpful. They were very knowledgeable and helped us get everything we needed.
Very Poor Services, I advice everybody to be careful when purchasing furniture from Ashley Kingstown, they never deliver the items by time what they say
Excellent service! Malcolm was really personable and professional. Toni was also awesome and fun. All around a great experience!
Went in looking for a dining set. Brynn helped us find what we were looking and thoroughly explained the delivery process. We’ll definitely be back to buy couches.
Brynn is phenomenal! He wasn’t overbearing, didn’t push us to purchase anything. He helped my boyfriend & I find our 1st ever furniture set. This is our 1st purchase! We can’t wait to see everything altogether!
Anthony was very helpful and knowledgeable. Helped us get exactly what we needed.
The Store person lie with me that furniture will be delivered with in 2 weeks up to 12/12/2022. Now store is telling me furniture will be available at 12/22/2022. Now i want to cancel the order and store is telling me store will charge 30%. Never go again that store.
Anthony (NIKKO) was great! He explained everything to us very well and helped us throughout the entire process. Highly recommend asking for him when you go in!
I would never purchase from Ashley Furniture in Kingstown, Franconia, VA. I measured my apartment and bought a sofa from them, however when the sofa arrived it did not fit in the building elevator. So the sofa was immediately sent back totally intact and not opened (Original packaging). When I contacted Ashley furniture they said, I could change for a smaller sofa but if I wanted a refund they would not refund the total cost of the sofa without charging me a 30% fee. My options were to buy a smaller sofa and I would have to adjust the extra cost by buying something else or if I wanted a whole refund they would charge me 30% of the sofa cost and delivery charges would not be refunded. They were not cooperative at all and only cared to get the 30% with the cancellation. With every option they gave me I would end up at a loss by paying extra. When I inquired with other furniture stores they had no such policy and if furniture was returned a full refund should have been made. Unfortunately, I felt Ashley furniture do ONLY cared about the 30% money and not at all what benefits the customer. My advise is NOT to buy from here because when purchasing they do not explain the sale terms clearly and want to close the deal by signing the paperwork with small prints of these clauses at the back of the paper. This is the worst experience I have ever had with really poor customer service. I DO NOT RECOMMEND BUYING ANYTHING FROM THEM. They took the joy of setting up our new home by taking our hard earned money for no fault of ours. I hope customers read this review and refrain from buying from this store.
Great service!
Adil was very helpful and gave us exactly what we needed and delivered high quality service
Noel is the man. He hooked me up with a great deal and got me out the store quickly!
What a great experience! Elizabeth D. was patient, knowledgeable, and understood my needs. I highly recommend choosing her as your consultant. Thank you again.
Worst customer service I have ever experienced. I purchased a bed, and they failed to deliver all The parts. I went back and forth with them forth for over two weeks. The store Manager Malcom, told me it would cost me $300 to get a refund on a purchase. A purchase that they messed up. Toni the customer service rep was rude and disrespectful told me it was my fault the salesperson made an error.
Noel great customer service. Tried to help us finding the best deal. We will come back to purchase more from that store.
Carlos at Ashley’s furniture was an amazing sales person and was very patient with my indecisiveness. I would recommend Carlos to everyone.
Go see Alex at Ashely Furniture!! He was so knowledgeable, personable and helpful. He helped us pick a great piece for our awkward sized living room!!! Thanks Alex!!!
Prices are high..but good quality 👌
Stephanie was fantastic - super helpful with all of wants, took her time with me, not pushy at all. Great experience!
Welcomed at the door but not followed or pushed into following the salesman. Was a great shopping experience.
Noel was extremely helpful and made the process very easy
Elizabeths professionalism, demeanor, listening skills and kindness are a rare gem to find in sales people. She made us feel at ease, gave us time and space to browse and then provided all buying options without making us feel like we were being watched. I can’t remember a time that I felt this comfortable talking to a sales person. Elizabeth made us feel more like family than customers. As long as Elizabeth is working at Ashley’s Furniture store in Kingstowne, we are her loyal customers.
Elizabeth was amazing and so helpful. Adil was so nice! Easy and pleasant experience.
Carlos Fernandez was an excellent salesman. He was very attentive, honest, and careful in helping us make decisions on our furniture purchases. Overall great experience and satisfied with our new bed and sofa!
Noel was very helpful on all the purchases we made. He took his time explaining everything.
Stephanie and Teresa were both friendly and helpful to my Wife and I. They both made the transaction and process very easy.
Found the perfect sectional here at a great price! Anthony was our sales rep and he was awesome, had a great experience!
Elizabeth was very nice, and helpful! Won’t hesitate to come back to buy furniture for my next place.
Noel was very polite and patient while assisting me today. I had some special circumstances and he handled them with grace and excellent customer service. Every little request, he was on it.
After returning a custom sectional I purchased from La-z-boy, due to poor quality, I took a chance and browsed thru Ashley Furniture. Alex was a great salesman. He was patient, listened intently to what I was looking for and was never pushy. I found exactly what I wanted for my space with his help. I highly recommend working with Alex, and this is coming from a very picky and not easily impressed person.
Mr. Juan Carlos was a fantastic help to us during our furniture search. He was knowledgeable and professional to the extent that we decided to immediately purchase our desired sofa-sleeper! Great representation and fantastic service!
Brynn was very helpful with picking out a bed for our daughter Isla.
Stephanie is amazing very helpful I’m very happy with the help
Great atmosphere and Carlos was a fantastic help and got us a great deal! Thank you very much!
Alex from the Alexandria location 6001 Kingstowne Village Pkwy Alexandria, VA 22315 United States was AMAZING! Super helpful and very knowledgeable. Can’t wait to come back and purchase more.
Noel was a fantastic representative of the store. He helped me and my wife find the furniture we wanted and put up with our incessant changing minds until we settled on our favorite pieces. Big thank you Noel.
Carlos was so helpful. You can always rely on him!.
Stephanie was extremely helpful and amazing!!!!
Carlos did a wonderful job of making sure I was taken care of. If you do business with Ashley, ask for Carlos
Brynn was the sales associate who assisted us with our purchase! He greeted us with a pleasant smile that was welcoming. He was also very kind, patient and knowledgeable about the pieces I ultimately decided to get. It was a stress-free shopping experience!
Carlos was professional and extremely well informed. I will come back and buy from him again!!!
Carlos was very friendly and helpful! We finally found the couch we were dreaming of. The whole process was quick and easy. We had a great experience at this store.
Brynn was great, answered all our questions.
Elizabeth is AMAZING! She is patient and kind! Go see her! You will not regret it.
I purchased living room furniture and my salesman Noel napoleon was awesome no pressure…great customer service!!!
Brynn was very helpful excellent customer service.
Brynn is awesome and very helpful.
Great customer service, very knowledgeable employees, helpful and will match prices of furniture
Elizabeth was wonderful and very knowledgeable about the different products I asked about.
Damon was very helpful and Professional.
Brent and staff were great. Answered all our questions and gave us a great discount!
Elizabeth was great and gave us the best deal possible.
Very happy with the store! Elizabeth and all the other staff were fantastic at helping us. We also got so lucky by winning $1000 in Ashley Cash for the store grand opening. Great selection, affordable pricing, and great financing options.
Brynn and Stephanie was great!! Very knowledgeable, not pushy at all and made the process of buying go quick!!
Gary was absolutely amazing. He was extremely patient and helpful with making a decision.
Damon is the best! He went above and beyond for us!
Lee Lee great customer service made sure that we was taken care from the time we step in the door to completion of the sale .
The Sales Associate- CARLOS was very nice, friendly & kind. Everyone in the store is friendly & very welcoming! Thank you guys! Hopefully, Ashley Furniture can deliver our sofa ASAP!
Brynn was great
Alex from the Kingstowne in Alexandria, VA was great!
I ordered furniture in July, 2021. Yes, 2021. The furniture wasn't delivered until September, 2021. What was delivered was damaged and poorly assembled. I mean bolts weren't even hand tight in the dining room table and a leg fell off one of the chairs because it was not secured properly. Then the fight to get the furniture repaired started. I provided pictures and sent well over 50 e-mails to document the delivery damage. It took until September, 2022, yes, A FULL YEAR LATER after delivery, before all of the damaged furniture had either been repaired or replaced. The only reason the furniture was fixed at all is because I kept calling and e-mailing and beating my head against the wall to get it fixed. Everyone from sales to service acted like it was my fault the furniture was damaged and it was nobody's problem to fix. On one occasion, the service dispatcher called me a liar when I said the delivery truck left my house without making contact with me even though I was home. Having an argument with someone on the phone when the customer is "always right" is not what I call professional. It finally took the Regional Service Manager to step in and get everything done (even though he was on the original e-mail chain and didn't act months earlier). As for the furniture itself, everything is medium quality at best and is extremely over-priced. Bottom line, save time and money. Buy your furniture on Amazon.
We visited the Ashley Furniture store in Kingstowne today, and purchased a new dining room table and chairs with the help of Brynn. He did a phenomenal job, and we are very appreciative of his aid during the process. He was incredibly responsive, helpful and informative; instead of it being confusing and arduous, he made it a swift, streamlined, and overall pleasant experience.
Stephanie and Tony were amazing at helping us with our order for a coffee table and bed bench.
Pretty good furniture at a reasonable price. I was pleasantly surprised by the showroom selection and service.
Brynn
I came into Ashley just to look at different pieces of furniture. Damon came over and helped my mom actually purchase a order today. He was very honest, friendly, and provide exceptional customer service! If you come to Ashley’s ask for Damon
Damon provided Great service!😊
Brynn was very helpful in helping us make a decision.
Elizabeth did an excellent job. My family didn't feel pressured or rushed.
Noel was fantastic. Exceptional customer service!
Nice and big selection. Not terribly pricey
Stephanie and Toni were extremely helpful and accommodating! Would recommend shopping with them for your furniture needs!
Malique was an amazing help while buying a new couch, straight forward and very honest about things I had questions about! Definitely recommend him!
Our sales men was Noel. He greeted us as soon was we walked in the doors. Asked us if we need any help. He was persistent. We like how he checked on us asking if we needed any help. Noel as our sales men made our experience at Ashley Furniture sufficiently great! Thank you so much Noel!
Alex was great to work with and patient as I took a long time to decide. Good experience start to finish
Holly was great and patient with me and my kids. Manager was also involved every step to make this transition smooth. A+++++++
Brynn was excellent! Really helpful and knowledgeable. I got a new mattress and a love seat, super easy experience!
Noel helped us a lot during the process of our purchase. He was really kind and patient while waiting for us to to think about our decision, and it was a really nice experience overall.
While purchasing my furniture last weekend the office manager Teresa was so helpful and polite! Will be returning soon.
No pressure customer service at its best at Ashely Furniture! We were able to look around, without anybody bugging us, when we had questions , they were all answered quickly and professionally. When it came time to make our purchase , it took next to no time and again, no pressure or sales add on’s. Awesome! Brynn crushed it and we highly recommend this location.
Toni was very helpful after we had to return a furniture because it didn’t fit. After an unethical employee from the Falls Church Ashley’s claimed I ordered an additional piece of furniture that I never ordered or even signed for (just made a verbal inquiry), she was able to resolve the problem and take off all the “cancellation fees” for said piece.
My husband and I had a wonderful experience at Ashley’s today. Brynn helped us by answering all of our questions and concerns as well as making the whole process of purchasing a new dining table set seamless, quick, and great! We highly recommend going to Ashley’s and having Brynn help you out! Thank you!
The employees at Ashley were extremely helpful. Alex offered us many options and did everything he could to help!
As soon as we walked into the store, Noel approached us and catered to all of our needs. He walked around with us listening to our preferences and guided us to every section and piece of furniture that we wanted. Truly a 10/10 experience.
I walked into Ashley’s to buy a couch. Nobody greeted me, so I continued to walk around the entire store. I began to wonder why none of the sales people had introduced themselves yet. But I figured they were busy and I sat on the couch I was interested in for about 15 minutes. I saw other people greeted at the door - both couples and singles - so I thought I would walk through the area where several employees were standing around. Still, nobody asked if I needed help. I thought , “ Well if nobody wanted to assist me, then I’m just going to leave.” And that’s when Malique looked up from a computer screen and asked if I was finding everything OK. I told him no but nobody asked to assist me. Immediately, he began to assist me for exactly what I was looking for. His demeanor and eagerness to put up with my questions quickly made me forget that I was about to walk out. Malique made a cash sale today because he was the only sales rep to ask if I needed assistance. Thank you, Malique!!
Awesome customer service! Brynn is an awesome worker!
Noel helped us a lot. Answered all the questions we had and gave us the best service we can ask for.
I didn’t end up buying anything, however Alex was the man who helped me and he was extremely helpful. When I go back to Ashleys, I’ll go to Alex.
Awesome store and great prices and Malike was so helpful. I highly recommend this furniture store
Alex is the best!
Malik took care of me! Highly recommend visiting the store and taking a look at the furniture. What I thought I wanted is not what I ended up with, and I wouldn’t have realized that if I just bought it online.
Noel was great, he helped us find a couch and we were able to get a great deal on a couch for labor day. Financing was smooth and he was a pleasure to talk to.
Alex was Fantastic and super professional. He snagged the last of an item like a champ.
Malcolm was fantastic! Worked hard to find us the best couch based on our needs. The store is clean and the environment is very inviting.
Alex, helped us find the perfect bed set for our new home. He was nice and super knowledgeable about everything on the floor and warehouse.
Alex was amazing! He was very patient and made sure we left with what we wanted.
Alex helped me out at the store and was able to help get a discount on a bed that my wife was really excited about
Great customer service. Brynn was great! Very knowledgeable, patient, and great advice.
Great experience! Jarrell was wonderful and very helpful!!!
Excellent Product Prices and Service. If you need furniture for you home stop by the Ashley Furniture in Kingstown and look for Mr Malique one of sales person there. I bought those those furniture below he gave the best price. Thank you Malique and Ashley Furniture
Juan Carlos was so helpful in assisting me getting my furniture.
Alex was SUPER helpful, beyond patient, and was able to understand exactly what we wanted. He didn’t try to sell us anything we didn’t want, but was such a pleasure to work with that we ended up outfitting two living rooms instead of one!
My mom and I came in looking for a new couch for me, and Noel jumped to the rescue! Can’t wait to get my new couch.
Jarrell greeted me with a smile and was very helpful from start to finish
Alex was great. So friendly and helpful. Not pushy and really took his time to help us find the best sectional. Such a great experience!
Brynn was amazing! Super attentive and super knowledgeable! Great customer service! He took his time to explain everything to me and wasn’t just trying to sell me furniture. I was able to get exactly what I wanted and they had it in stock!
Noel gave me and my son the best service took care of us well I highly recommend kingstowne Ashley homestore.
Carlos From the Ashley home store in Alexandria Virginia was very nice and very helpful. He was very prompt and understood exactly what we needed. I would highly recommend this location
Stephanie was very helpful in getting us the chairs we wanted for a very nice price.
Good selection, friendly staff and decent order timeframe. Thank you Brynn for your help! Update as of 18 September 2022. We ordered two chairs and a set of pillows. We were told the chairs would arrive around 12 September and that they could be delivered that week. We discussed that since the pillows were going to arrive later we could come pick them up at the store so that we wouldn’t be charged two delivery fees. I did not receive a call from the store this week as we thought we would based on the time we were given. I called today to find out what was going on and was told the chairs were in stock but they were waiting on the pillows. They confirmed the notes showed we should have gotten the chairs delivered before the pillows arrived. When they went to book or delivery nothing was available this week so we have to wait an additional two weeks. I would not rely on the timeframe they give you when you should get the items. I have never had this issue with a furniture store before. I’m hoping this can be resolved and the chairs can be delivered this week.
Alex worked with us and was very helpful. He showed excellent customer service and had all the answers to our questions.
Brynn was very professional and helpful!
Brynn is awesome! He helped find exactly what we needed and was very professional and knowledgable about the furniture. If I come back I will find him. Find Brynn he will help you.
Brynn was a wonderful sales person. He was helpful, knowledgeable and easy to work with. He worked with my husband and I until we found exactly what we needed (for an extremely reasonable price). If you are looking to buy furniture in the Alexandria, VA area you should definitely stop by and ask for Brynn!!
Great customer service and very informative. Alex is very friendly and helpful.
Carlos was helpful and informative.
Excellent customer service. Alex did a wonderful job helping me with my purchase. Will definitely shop here again.
Alex was very helpful and we had a great experience! He helped us find exactly what we were looking for.
So I toke a little detour to Ashley's and came out feeling wonderful! Aaron and KJ assisted in helping me find a great sectional for my massive living space. There was so much see but these gentlemen knew exactly what I was looking for! Thank you guys for making my experience less stressful!!
Great customer service with a wonderfully polite young man Brynn Spradlin
Brynn helped me get a sick table for my anime collection. Still works great!
Wonderful experience today! Terrayah Lewis was extremely knowable and helpful throughout my furniture search.
Brynn was very helpful with helping us find a sleeper sofa that we needed for our new home. He took the time to make sure we were happy with our purchase.
Ask for Malique
Ask for Malique ‼️
Malique was very helpful. Never pushy. Gave us time to look around and was available as soon as we were ready to make a decision. Helped us purchase and schedule a quick delivery! Our new sofa will be here in less than a week!
Alex did an excellent job helping us pick out our couch. We appreciated his expertise and professionalism.
Alex was awesome! Knowledgeable and quick!
Bad customer service. The office manager Teresa Fulton is not knowledgeable at all, also with Toni. I called almost everyday to follow up with my bed mattress, no communication at all between employees, no action taken to make things happen. Apologizing is their expertise. They hang up on you because they cannot give you answers. I love Ashley furnitures but the employees who provide services I will never recommend these two. How can you deliver a bed set without a mattress after taking your old mattress!!!!Of course I am mad and will be rude if you give same answers every time I call, "I will email the warehouse". She also ask me why the mattress was damaged. Even though the mattress did not even reached my house. As I said not knowledgeable. My recommendation if you cannot solve the problem, ask you manager who I expect will know the solution to the problem.
Great!! A few days ago we signed the contract for our new house and we considered the idea of visiting some furniture stores. We visited 4 and the only one where we were greeted with a big hello and a big smile was Ashley Alexandria. Carlos is the name of the seller who guided us with a lot of patience and knowledge. He helped us find what we were looking for and we were surprised to learn that more than half of what we bought was in stock, so next week we will be receiving our first furniture for our new house. Thank you Carlos!! you did a great job. Danielle Anderson
Malcom and Noel best There is !! Helped me to fulfill my order!! Employees are nice and helpful!!
Brynn was the best Salesman I have ever bought from. Would highly recommend asking for him, if you come in to buy!
Malcom and Adil provided excellent customer service, possess great product knowledge that helped my roommate and I find the best furniture fits for our needs. They made the whole experience at Ashley's Furniture fun. Highly recommend!!!
Very helpful staff and a great product!
Melkamsra Feleke was very helpful. He answered all of our questions and helped us pick out the best reclining sofa and loveseat to fit our house and lifestyle. He made the experience definitely worth coming out.
Stephanie and Toni were absolutely amazing. Great service.
Thanks for great customer service to Stephanie and Teresa. Job well done.
Came in for tall floor vases and the staff was amazing! Pointed out some options and I found some great stuff!! Can't wait to go shopping there again!
Bob helped my family out really well.
Brynn was very helpful with helping us find something we liked and throughout the financing process. Also very friendly!
Stephanie was great and very helpful and knowledgeable. She helped us find exactly what we needed.
Stephanie was very helpful. She answered all our questions about the sofa. Thanks!
Carlos and Malcolm had us in and out. Great time!
Excellent service from Carlos. Great experience purchasing our furniture.
Jessica, Wanda, and the team at Ashley Furniture were terrific! They helped us pick out exactly the right couch, without pressuring us to make a sale. Super friendly, and excited for us to order a beautiful new piece for our home. Exactly what you want from a home store. If you're in the market for furniture, and live in Middlesex County, then Ashley Furniture is the place to go.
Purchased our Carnaby sectional at this location. Scheduled our delivery date for a month later which thankfully they were happy to oblige. The highlight of our visit absolutely had to be our salesperson Tom V! He was very patient while we jumped from couch to couch to couch, consistently offered options and advice as far as the different configurations available and even tips pertaining to our specific living space, all while heavily complimented by his calm and passive demeanor. There was no pressure to make any rush decisions, Tom really made us feel like we were more than just a sale to him which was greatly appreciated and refreshing in comparison to most salesperson interactions. Very satisfied with our visit and purchase!
Amazing experience Tom V took his time and really made me feel special. He didn’t rush me and took his and explained everything. My first time @ Ashley and this won’t be my last!
Brynn was great! Easy to work with, not overbearing, very helpful!
I am pleased with my purchase on the rawcliffe sofa. Tom and the store manager on route 1 Brunswick area was outstanding with their service. I highly recommend them to my friends and family. Thank you again!
Malcom was amazing, very knowledgeable and got me exactly what I needed!
I have bought furniture from many places and Ashley is by fair the cheapest quality. Within a week of purchasing my beds the bed frames and wooden slacks broke. I came in today and talked with someone name David. SUPER DISRESPECTFUL. I came in with my mom and wanted to get the bed fixed because I have warranty on it. David not little belittled me in front of everyone in the store but was raising he voice at me and told me that he was done talking with me and that he was only gonna talk to my mom. My mom looked shocked and we just walked out. We will be calling service instead tomorrow because we will not be stepping in again. All this because we wanted our NEW beds fixed. I hope that David learns how to talk with customers with respect and without raising his voice.
Stephanie and teresa were very helpful today thank you guys
Alex was very helpful with finding us the perfect mattress and couch for our new home. He didn’t make us feel pressured to buy anything and kept us well within our price range.
I got everything I needed for a wonderful price mr. Mark was a great helper and got me a great discount!! Thank you!!!
Damon was so helpful at the Kingstown location. No high pressure sales, very helpful, and kind! Thank you for helping us, Damon!
We had a great experience with Alex. He was super helpful and supportive! Such a helpful experience.
Huge inventory and great employees. Brynn Spradlin was kind and courteous, knew his stuff and was able to help us.
Great furniture. Worked with Tom Villalva at the North Brunswick store, he was extremely helpful and overall we had a great experience.
Brynn was the most courteous and professional salesperson I've encountered recently. He followed up and was able to get me the price I wanted for a bed I absolutely love. Excellent service!
Mark and Wanda (South Brunswick NJ, RT1) are terrific and gave us an extraordinary deal on a new bed and sofa sectional. We walked out of Ashely on cloud nine. Very satisfied with their service and attitudes. They treated us as valued customers.
Visiting this Ashley Furniture branch was a very pleasant experience. We were greeted as soon as we entered by the representative Mark. He served us with a smile and made personal connections with us right away. He was perseverant as we were very particular with our selections. We were very pleased after making our purchases. I recommend this site and when you visit, be sure to ask for Mark and Wanda if you want a a memorable experience.
Great looking, quality furniture. Excellent customer service. If you go, ask for Alex, he is awesome.
Do ask for TOM VILLALVA, excellent service and got us a great deal, thanks Tom
Mark G and Wanda at the North Brunswick store are absolutely PHENOMENAL. They helped me accomplish what I thought was impossible, furnish 3 rooms on a budget. Because of them I’m now a loyal Ashley customer. Thank you Mark and Wanda for making this such an enjoyable process!
Alex is amazing! He is friendly, knowledgeable, and not at all pushy. He suggested pieces that fit my style and budget. He also made sure all my items were in stock so they were delivered in a timely fashion.
This is quite unfortunate. I am on the hunt for a nice and sturdy sectional. I went into the store and was pleasantly greeted by David and David only, though there were other salesman on the floor. I sat on several couches to test for comfort. I expressed to David that I didn’t want a light colored sofa because I have young children and we spend a lot of time lounging together. He was quite persistent about purchasing a protection plan vs a couch. I made it clear that I was not interested an md would just like a couch. I came to a couch that I liked, sat on the matching ottoman and laid back..I was ready to pay for this set. David said that he wasn’t sure why the ottoman didn’t come with it and why the price wasn’t listed on the placard. He stepped away to find out. A few minutes later a young white male with short hair walks up and says “David said you had questions about the sofa”. I told him what David said, and he replied “the ottoman is separate” and he looked at the placard to show me the price that wasn’t there and then looks on his phone and says “the ottoman is $600”. I said okay, thank you and he swiftly walked away without a word. I typically don’t assume things like this, but this gentleman definitely stereotyped me and treated me as if I wasn’t worth his time. He judged me based on my appearance-which was a big mistake. Do you remember the scene from “Pretty Woman” and “Selena” when the saleswomen disregarded and disrespected them based on how they looked but in reality they could afford to buy the entire store. Think about that. Treat people with respect ALWAYS.
I called to get some additional information on a sectional I was interested in purchasing. I was fortunate enough to speak to Hope. Hope was pleasant, personable and patient with all of the questions I had. She was knowledgeable about every aspect of the product including pricing, protection plan and availability. Hope even told me about a special promotion that will be expiring in few days. Thank you, Hope, for the excellent customer service you provided!
Alex was great to work with and made buying our new bedroom furniture an enjoyable experience. He was very personable, was able to directly answer all our questions immediately, and applied absolutely zero pressure in our purchase. Ask for Alex when you visit the store and he will take care of you!
Our associate, Carlos, was attentive to our unique needs. He worked extra hard to ensure we got the best value/price combination.
Mark was great!! Excellent service and friendly staff!! Would definitely recommend!!
Teresa & Malcolm made my buying decision easy. I love Ashley's furniture because it is built to last.
Fabulous experience with Stephanie who found exactly what I needed. Excellent service from Teresa and Adil in finance. Thank you all!!
Great place to add to your decor
Malcom was very helpful and knowledgeable. He helped us quickly without any pressure. Goo experience overall!
Damon V was extremely helpful and attentive. He helped us pick out the perfect living room set and had us out the door in less than an hour. Go see Damon!
My shopping experience was the absolute best today! I came to purchase a living room sofa and Hope was extremely helpful and professional. I was shown the Bayless and immediately fell in love. Can’t wait to receive my sofa!
STOP DELETING MY REVIEW!!! Update: they keep deleting my review. This just shows how unprofessional this company is. They keep deleting my review. Do not do business with this company. They have very poor customer service. We spend $5K total on furniture. Stephanie our salesperson was friendly in the beginning but once the sale was done, she was MIA. Her only concern was making her commission. Placed our order in March (paid in full) and delivered in May. The delivery crew was the most unprofessional and rude team I have ever experienced. They damaged inside my home and left our house a mess (paper wrappings and plastic). It was not white glove delivery. One of our furniture came damaged so had to reorder and took 2 months for item to come in. Contacted the store and still waiting for manager to reach out to me directly. Do yourself a favor and buy from another non Ashley Furniture store. It’s now July and nothing.
Stephanie was fantastic! She helped us find the right couch with a price well within our budget and made the process very easy. Highly recommend!
Great service with Stephanie
Malcolm listened to my needs and wants for a sofa and I was extremely pleased with what I found!
Carlos did a great job helping us find the sofa we wanted.
The staff were so lovely, kind and helpful! Stephanie helped us find a couch and mattress. Also helped us with financing and getting the best deal possible! Hope was so helpful as well!
Stephanie and Teresa were beyond helpful in the purchase of our couch and mattress! It was such a smooth process! We will absolutely be coming back!
Stephanie and Carrie were great to work with and made things very easy. They explained everything throughly. I am looking forward to our new dining set!
Carlos was so amazing and helpful. Made everything so easy!!!
Stephanie was awesome. She was able to help us find exactly what we needed for our new home, figure out how it should be placed, and gave us options on configuration. She was helpful and friendly. We will definitely start our shopping here.
Stephanie was absolutely awesome, she helped me find the perfect bedroom furniture fir my new apartment! And it’s in stock and ti delivered on 6 days, can’t beat that!!
Stephanie is amazing! She helped me get the couch set I wanted which was technically discontinued. She made a miracle happen and she’s super sweet.
Ms. Teresa & Ms. Elizabeth were very friendly & helpful. They both made sure my shopping experience was as smooth as possible.
Stephanie R was fantastic!
Kim was a lot of help. Great customer service
Stewart was great and he was patient. He helped us choose a great sofa.
Chris was amazing! He was so kind during the process. My mom is physically disabled and he took his time walking with us throughout the show room. Wanda was also amazing and helped us get exactly what we needed. Thank you guys so much for all your help! Update: The customer service was horrible when attempting to make a return. Keep in mind the item wasn’t shipped nor delivered—this was during the same week I purchased the item. I was given countless excuses as to why my return couldn’t be processed & was told to return when a manager was available 3 times! The original encounter definitely 5 stars, not true for the 2nd interaction.
Great furniture at amazing prices ! Mohamed was really helpful in helping us get the best deals on our selected items. We shopped at Ashley’s North Brunswick store
Hope was super helpful. She answered all of our questions and was a delight to work with!
Stuart was very polite and very helpful!!! Spent a lot of time working with us trying to find the perfect furniture for our bedrooms
Great experience, the facility is clean, furniture selection is plenty. Came in today for a couch set, walked out with delivery & a new set. Our salesman Eric was AWESOME! He helped us find exactly what we were looking for, although we had a lot of his time he still was patient and again successfully helped us find our couch! Also shout out to the manager,Sal I believe ! He was cool. Definitely refer them if your looking for furniture!
Stuart was great! He was very helpful and professional. He's the best!
Chris and Mark remained focused on what I needed, understood the Style I was looking for and I'm very happy with my purchase. Exceptional Service...
Wanza the store manager is awesome. She not only help me reduced the prices on my pick up order but also credited my tax. She was super helpful and always warm. Masood is awesome too. He helped me cancel the order on phone to save me trip from Edison. Highly recommended
I wanted a sofa today and Kim was able to deliver. Everyone at the District Heights Outlet was so nice. I will definitely be back.
Alex has been amazing and everyone has been exceptionally helpful and go above and beyond to make a good experience
We visited Ashley Store for Sofa set, Dining table and breakfast table. We were forced to rush to buy sofa and love seat with lucrative offer of manager's special discount along with current running deal of no tax+ free delivery so we stayed there till 9pm and appreciated everyone else who stayed for later hours to make this deal happen . We were told to make the purchase then and there and it was open for cancellation or any change before 2 days of delivery. Next day when i checked online the price for same item, it was exactly what we paid and it didn't match the itemized price we were given initially. It was our bad that we didn't compare while paying as we were rushed to finish up. We visited the store again and we were told that online price is different than the store price and they cant match it with current promotion of free tax and delivery. Also the computer automatically adjust the prices so the billed price was more. So we requested to cancel the order as we were not happy and were not provided with enough information the previous day. The other manager available mentioned that she doesn't have authority to cancel the purchase. When we mentioned that we were told that we can make any changes she got upset and the sales person, started yelling on us. Store manager finally cancelled the order with really bad attitude. The associate at billing was rude too saying that they all stayed until 9pm and we were cancelling. We felt too much of mental and emotional pressure, I will never go to that store ever although its just 2 miles from my home.
Where to begin? Disappointment after disappointment! They will tell you anything in order to make the sale, and when you ask for them to fulfill the promise, they will charge you a million fees. Although that is legal, it is also unethical. Their delivery people didn’t want to deliver my couch and charged me $200 extra because of logistics. Do I work with delivery? Is it my job to know how can a furniture be delivered? They don’t explain anything about that, not the delivery people who contact you ahead nor the store that charge you for the delivery. We don’t know if a furniture is delivered already built or apart! How do you know measurements of piece to check door size? Now, after promising my table would arrive until first week of June, they tell me my time isn’t up yet… I have to wait until JuLy, when I complete 4 MONTHS of wait to SEE if table will arrive. Until then, if I cancel… they will charge me AGAIN! Same table is cheaper online and the wait is LESS THAN A MONTH!!! Só sabe some trouble, look at the furniture in person at the store and order online! Container service much better too… HORRIBLE FRANCHISE
Stuart was a blessing 🙏🏻 Very knowledgeable
Would highly recommend Buying your furniture from this location! We walked in and was greeted by our salesman Brynn and told him what we wanted and he gave us multiple options and was very knowledgeable on all of the products he showed us! With all of the furniture we have bought for our new house Brynn went above and beyond to make this purchase the easiest/smoothest process we have had! Great Job Guys!
Stewart was patient and very helpful!
I had been looking for a new couch and happened to drive by this store. Didn’t expect to find a couch I liked as I had been looking for a while. Stephanie one of the sales agents greeted me and helped me find a couch I liked. She was really great to work with, helpful and pleasant. I was told the couch would take 8-12 weeks but it came in less than 4 weeks! Scheduling the delivery was also quick and painless. The delivery guys worked quick and efficiently. Wish I had gotten their names. It’s been a couple months and have been happy with my purchase.
I found some items online that I wanted to purchase but figured I go into the store to see the items in person and purchase in store. No one greeted me. I walked around the store three times and no one came to assist. Everyone was on their phone and one person was helping a customer with a sale. I left and will just order the products online.
Customer Service Representative Hope Wiley was exceptionally courteous and incredibly helpful. Ms. Wiley assisted me with an order and delivery issue and effectively communicated an appropriate resolution to me. Ms. Wiley's impressive professionalism has guaranteed my future purchases from Ashley (Kingstowne/Alexandria).
After purchasing a reclining love seat in November '21, we've had to call for months on end to get a warranty repair order scheduled. We've followed up no less than 15x. They promise to email the repair department, we've spoken to managers, we've been told we'll need to wait for a call back and NOTHING. Its been 7 months with a broken piece of furniture from the very start. This store's staff has no accountability and they are rude and dismissive. I even tried chatting with corporate via the Ashely website and they only refer you back to the store. Do not recommend purchasing from Ashley Furniture (especially the Kingstowne location) for any reason.
This store deserves zero stars. They are so incompetent and unprofessional with returning phone calls and doing what they are responsible for and what you are paying them to do. I can never get a hold of a manager and they keep “taking my number down” and never call back to discuss my issues. It’s been 7 months and I still haven’t received my items. On the day of my delivery this week I get a call from the warehouse saying my items are damaged and will need to be reordered so that’s another 7-8 months. Save yourself the headache and MISERY of dealing with them and order furniture from elsewhere.
Didn’t actually end up buying anything from here(5/2) but I know where to go next time! Great help from Brian and staff
Great Experience overall, got my order sooner than expected. Perfect service and knowledge from Salesman Brynn!
Damon Vass was my sales consultant who definitely has superb product knowledge and listens carefully to address the desires of the customer. Delivery of items were as stated (under promised and over delivered).
I went to Ashley to buy a new couch and it was a great experience. They had a good selection of different couches to choose from, and one that really fit what I was looking for at a decent price for the quality. Shahrukh was the sales associated who helped me with the purchase. He was a pleasure to talk to about food and travel. With fair prices and friendly employees, I would definitely pay another visit to this particular Ashley for any furniture needs.
Overall, I'd give the full experience 4 stars, but my experience with Elizabeth at the store was definitely 5 stars! She was wonderful, extremely helpful, and was very prompt in helping us sort out an issue with delivery. Beyond that, she did her absolute best to help us sort figuring out how to get a headboard bracket for our adjustable base. She was on top of things, always very kind, and we were very pleased with her service!
Very smooth process from purchase to delivery. The salesman was very helpful and friendly, got our item ordered at a reasonable price. Our couch was ready earlier than expected, and the delivery team they contracted had it off the truck and set up in our home and back out the door in 10 minutes flat.
The salesperson was great. Everything else after that has been a miserable experience. Purchased a living room set in October and was told 8-12 weeks. This is the magic number it seems they give everyone based on previous reviews. It is an absolute lie. It is now the end of April and we still do not have all the pieces of our order. We JUST received the couch, with damaged parts, and were told the rest of our order will be deliver in July. If all this wasn't bad enough, the agent we keep encountering is so extremely rude. Zero stars. Save your time, energy, and money and stay away.
Fantastic store to shop in. Everyone is super nice and knowledgeable. The employee walked us around the whole store and was very patient with me. We ended up getting a sectional for a great price, we finished everything up in less than a hour.
Please ask for Damon Vass when you visit this store. His customer service is exceptional!!!!
I order in November 18/ 2021 I still not receive my furniture two time refuse they bring damage product and bad staff and manager they lying we working new product shipment but still not receive we go everyday store and I call also store .never buy Ashley
Placed an order October 2021 and I still do not have my furniture. The issue for me is the lack of communication combined with an evasive staff. I have been promised discounts and a call from the regional manager for weeks. I have not received either. When I call and ask to evaluate my issue the staff responds as though the regional manager is impossible to reach. AND Did I mention, I still don't have my furniture???
Extremely dishonest. Will blatantly lie and disrespect the customer, after being nice before they get the payments.
Elizabeth and Amazon was super great with their customer service. They tried to give me the best price that can with taxes and shipping included and was transparent regarding shipping date. My couch was in stock and it took only 3 days to ship to my house. I can’t wait for my couch! Will definitely be back in the future. The older bad reviews I feel like they are from online orders. I’m unsure of why there is so many bad reviews. I’ll send friends and family here!
Overall, bad experience. I selected the furniture I wanted from the store and the sales lady said it would come in pieces when I questioned the dimensions and whether it would fit. When it came time for delivery (12 weeks later...) the couch did not fit in my building's elevator because it was too long. It did not come in peices and was the entire length that I was questioning. When I called Ashley's they said they'd give me a refund, however, I had to call back to find out that not only was the refund not processed, but I also was going to be charged a cancelation fee of $600. Nowhere was this ever stated! I went forward with the refund after the cancelation fee and can't believe how much time was wasted waiting on the couch to not only not have it, but to also lose $600...I wont be shopping here again.
Bad customer service
Robert was very helpful. Understands what we are looking for. Found the end table we are looking for.
Upon entering the store, as usual, your always hit with the introductions from the sales person. She was up beat and not discouraged by my haste to stay focused on my one purpose for the visit. After looking around and deciding, maybe not today, I left, then immediately turned back around to make my purchase. Making a bee line back to that same person, informing her of my needs. She negotiated price with her mgr and did the paperwork. And received my items within the window given for delivery. Thank you Ashley Furniture! And Giselle, (pointing at her name tag lol)
These are very deceptive. On the day of purchase, they promise you that all your items will arrive in one or two months, but they are very false. If I found out I was not buying at all, I would have waited for four months
The sales team did a phenomenon job with the furniture purchase however the day of delivery was a major problem. The headboard that was purchased came with a wooden frame with drawers however given the situation it was best to use a regular metal frame. The frame that was delivered was incorrect, therefore it could not attach to the headboard. The heardboard during set up was put together poorly and some parts do not sit flush with the pieces. A visit to the store to have correct frame ordered was easy. A frame delivery came and there was no hardware to attach the headboard together. Cancelled delivery because it would have been a incomplete set up. Fast forward…. MULTIPLE calls made and lots of discussions all with different employees I was TOLD we do not provide the hardware to connect the metal frame to the headboard and I would need to figure out and provide what size bolts and nuts to use. I was also told that some furniture prices do not come with hardware. What kind of business is this? You’re supposed to deliver and set up. Now I understand that I did not purchase the wooden frame with drawers but any other company would have still provided bolts and nuts for the metal frame, I know this because I’ve ordered it like this many times. I will never order furniture from this store ever again and I will tell people to be very cautious to order from this company.
This place is the worst. They don’t deliver your furniture in a timely manner. The agents are very rude over the phone. The GM is never available to speak with customers. Highly recommend going somewhere else. You do not want to do business with these people. If I could give a -star rating I would. Don’t waste your time.
Ashley came though and delivered on-time
I am extremely satisfied with the Alexandria Rep named Krissy. She went above and beyond to help me with a re-order of furniture. At the time, my first shipment was not successful, but Krissy made it her duty to help me re-order, change the necessary account information and even added notes for the delivery reps to take all steps to have my furniture delivered. She maintained contact with me with proper follow up through emails and calls to make sure all went well. I am extremely grateful. Thank you Krissy for your hard and dedicated work.
Nice furniture, friendly service. Reasonable delivery time
Went here to buy a bedroom set and couch and had a wonderful experience. Firstly, the store is beautifully decorated with furniture pleasantly displayed all throughout the store. We were helped by Elizabeth who was amazing! She really was so friendly and understanding on what we wanted. She showed us several options that catered to our taste and gave us a good price and I highly recommend her if you plan to go here. 👍 Thanks so much!
Every one in there is very knowledgeable and friendly, they are very happy to see us coming in doors ✨✨✨✨✨
Loved the store it’s amazing!! Please check it out new store it’s huge. My sales person Ash was fantastic I loved working with him.
Total disappointment! We will never buy from them again! My husband and I went to the store to purchase a counterheight table and counterheight stools. We waited 4mos to get the wrong stools. They were barstools, way taller than the table we bought. Called them, and we were told they will change and we hve to wait another 4months!!! No apology and compensation given for the time wasted!
Ordered a loveseat a couch and a king bedroom set on July 10, 2021. We were quoted 8-12 weeks. Called week 8 and they told us they were missing 3 items from the order. Called week 12 and they were missing the same items. Called week 15 and had the couches delivered. On month 7 the bedroom furniture finally showed up. The three managers Malcolm, Jessica, and Krissy are all terrible managers and will tell you three different things. During this whole process they blamed everything and anything on COVID and the customer service reps will not work with us. At the end of this they gave us compensation of 5% and a big fat “sorry.” They’ve been lying to us the whole way, avoiding contact with us, and feeding us different information. They gave us a so called “corporate” number that went to a call center that told us to “deal with the store.” So if you want to buy furniture and have it show up 5 months late with a one day heads up that it’s arriving 5 months late than this is the store for you! But if you want furniture delivered on time and excellent customer service avoid this store and this brand at all costs. I also don’t wanna see Jessica in the comments saying sorry. If you want this to get better approve some additional compensation.
Ordered a bedroom set and a couch with a loveseat on July 10, 2021. They quoted us 8-12 weeks. Called week 8 and they told us they were missing 3 items from the order. Called week 12 and they were missing the same items. Called week 15 and had the couches delivered. On month 7 the bedroom furniture finally showed up. The three managers Malcolm, Jessica, and Krissy are all terrible managers and will tell you three different things. Honestly they’ll read scripted responses to just get you off the phone so they don’t have to talk to you anymore. During this whole process they blamed everything and anything on COVID and the customer service reps will not work with us. At the end of this they gave us compensation of 5% and a big fat “sorry.” They’ve been lying to us the whole way, avoiding contact with us, and feeding us different information. They gave us a so called “corporate” number that went to a call center that told us to “deal with the store.” So if you want to buy furniture and have it show up 5 months late with a one day heads up that it’s arriving 5 months late than this is the store for you! But if you want furniture delivered on time and excellent customer service avoid this store and this brand at all costs. I also don’t wanna see Jessica in the comments saying sorry. If you want this to get better approve some additional compensation.
We went in to buy a new sectional. I was immediately greeted by Shallo, who was so helpful. He listened to what we were looking for and helped us select an amazing sectional and an ottoman to match.
Would rate 0, if I could. Completed our cash purchase on 26 October 2021. The floor sales agent said although the signs stated 8 weeks, I could easily have my $2000+ sofa in less than 2. It is now 10 weeks since purchase and we yet have a delivery date. After several calls I am provided the same "canned" response: We have one piece in a warehouse pending deliver and one piece still on order. I asked if I can cancel our purchase. Ashley's response is I must wait 2 weeks beyond the required delivery date to cancel the purchase and it will be for in-store credit only. Why would I cancel now, only to wait another 3, THREE, months for a couch Ashley easily took my hard-earned money and dismally failing to deliver on product!!!!! I will never patron at Ashley HomeStore again. I'll add that the sales agent who closed the sale IS NOT the same floor sales agent that "sold" me the couch. False promises to get you to purchase. AVOID and save yourself grief and sore disappointment.
Good place to shop
We ordered a kids bedroom set back on September 2021 and still waiting for our furniture. It has been 15 weeks and 2 days and got nothing delivered. Initially we were told 8-12 weeks and we were okay with it. They took our money but nothing to show for. Stop selling furniture until you have your stuff together. I would never ever shop at Ashley HomeStore again!! Its a waste of time and money.
Amazing store in Springfield told I would wait 12 weeks for my couch and it came in 4 I'm so excited thank you
Nice customer service Carlos is the sale person he was so nice very understandable, very nice human being and very helpful, I really recommend this person he is a such nice person and he help you in all the process
Three Words: DONT SHOP HERE! Back on 9/6 me and my wife ordered a couch and were given an 8–12 week delivery window so we went with them as they were the fastest delivery time. Now 14 going on 15 weeks we still don't have it. Were told that our couch was shipped in multiple pieces and that they are waiting on the final piece to arrive. This store's staff isn’t helpful and will only "talk" around the issue. Tried calling corporate and was told they only help people with online purchases, and I would have to call the store if I wanted help. Hard to believe this store doesn't have anyone above them... I don’t understand why we aren’t getting accurate information. Will never recommend buying furniture from Ashley’s. Honestly, I would give them a negative rating if I could. Save your time and money and go somewhere else.
My wife and I were in process of buying furniture and had made a few trips upon deciding on what we eventually wanted .We were treated well by the staff and were happy with the process in general. We bought, had delivery dates set and went home. When the furniture arrived, it was apparent the drivers did not want to make much effort to move the furniture which they thought was too big basically leaving us to measure and try to see if there was a way to bring the furniture in the house. Suggestion! We dont buy big pieces of furniture more than once a decade. Ashley sells big pieces of furniture daily. Please make it a part of your sales process to make sure the customer measures hallways, doorways etc. before purchasing as things are way bigger in houses than the huge warehouses they sit in. We went the other day and was greeted by Krissy who I believe was in management. When I approached her, she knew my name which was very impressive considering I had never met her before. She obviously kept a good watch on who came into her store and what they bought. We brought our concerns up to her and in a very professional way were taken care of and basically just ordered other furniture in lieu of our original order. Impressed with the service at Ashley and will definitely reccomend to others. Thanks!
Salesmen colluded to manipulate prices. I ordered master bedroom furniture and a living room sofa. Since the master bedroom furniture was backordered, Ashley’s purposely underpriced it and up sold the sofa to me since they knew the bedroom furniture would never meet the 12 week deadline and I would have to receive a refund. Therefore I ended up grossly overpaying for just a couch. No one should ever shop at Ashley’s especially this location unless you are a lawyer.
Against the warnings of my close friends; my husband and I ordered a table, 4 chairs, and a bench. They estimated 8-12 weeks for delivery. No problem we don’t need it until fall. We make the order. 8 weeks later they let us know that everything but the bench is at their warehouse. They won’t deliver twice so we have to wait. We get called at 13 weeks to let us know the bench will arrive on the 23rd and they will be delivering. No delivery arrives. We call the store and they say we were misinformed. The bench won’t arrive until later in the week. Just called to find out the status and they still have no information as the bench is still missing. Absolutely fed up, I use to sell Ashley products at my uncle’s store back home. I always knew soft goods was a hassle; but case goods were amazing. I don’t know what happened but I will for sure not be purchasing anything else from this company.
If you’re looking for furniture in a timely fashion this store, don’t go here. 8-12 weeks has turned into 5 months and I’m still waiting.
I went to the store with a friend of mine who was showing me the leather couch set she had purchased. As I was browsing through the store a desk caught my eye. Voila, it was perfect in size I love the look it was made of glass and metal perfect to go with my bookshelf for my office and most of all it had the right price. I ordered it online and saved myself some money. Yes I highly recommend going to browse at this store. The young sale person was very helpful in answering my questions.
I wish there is a zero rating for this store, don’t ever recommend any one unless you want to be ignored for months and months on delivering your item.
I would give ZERO stars if I could. Ashley’s is the worst company to ever buy furniture from. We were initially told 8-12 week. It’s been well over that. Every time we call, we get different answers and statuses about our delivery. They took $5,000 and we have nothing to show for it. I get it.. covid but seriously?? I don’t understand why we aren’t getting accurate information. Will never ever recommend buying furniture from Ashley’s. Will give them another week, if not I’m getting my FULL refund.
Great service and awesome experience
Very dissatisfied with our experience here. We ordered a couch back in May (2021). We were told 8-12 weeks for delivery. It is now October and we STILL have yet to get our couch. I call weekly and every time am told that they’re getting a shipment with this specific couch on it on this date or that date and when I call a day or so after the date I’m told, it still isn’t in. We have ordered numerous items from Ashley’s over the years and they have always been our go to place for furniture but this experience has made us want to shop elsewhere from now on.
Great service! Damon was very helpful and patient. This was our second visit and helped me look for what I needed.
My husband and I had a great experience here buying a couch - great selection and good prices (made better by the current sales). We were helped by Jamal who was fantastic - he answered all of our questions, was friendly, and gave us the time and space to wander around the store at our own pace. He made the process very easy and straightforward. We will definitely return for our future furniture needs!
went to the store in search for a new couch for my new place. unfortunately we felt like we were bing followed as soon as we walked in the store, the salesmen were following us everywhere we go. wherever we went they were a few feet behind. at first I thought they were trying to pitch some sales line to us, unfortunately that was not the case. if it was up to me, they would not have gotten my business, but I was not alone. We managed to make a purchase and paid on spot... staff needs proper training as to sales pitch and customer service.
The furniture is nice. The salesmen were like used car salesmen. They follow you around, making you feel uncomfortable. They should try no hassle and no haggle. I'm going to look at and buy furniture not make friends with the salesperson. They also try every trick in the book to get you to purchase a warranty as if you were born yesterday. I haven't received the furniture yet so I can't speak for it yet. I'm hoping it doesn't have any scratches when it arrives.
Recently shopped for a mattress. Decided to give Ashley a try after seeing a commercial on tv. Found one similar to what I was replacing on their website. I was having an issue getting an additional 10% off on the website so I went to the kingstowne location. A lady by the name Diva helped me. She was AWESOME. I got the price I was looking for, the mattress was delivered a couple of weeks later ( not the lengthy time of other places) and the old mattress was taken away. I would highly recommend giving this location a try and ask for Diva!! Shoutout to Malcolm as well 👍👍👍
Relatively new. Staff very polite and helpful. Highly recommend.
First of all I want to start by saying that this was one of the most amazing experience that me and my family went through. The customer service level is amazing. Sale representative Diva took her time to understand what our needs were as a family she went above and beyond the expectations. My husband just recently went to the hospital for back problems we were debating on getting a bed and I can tell you that they have the best therapeutic beds. The manager there on duty went above and beyond in making sure that we get the bed as soon as possible. Everyone was very courteous. I am glad we went there and not to the other place. They won me over, they have a customer for life thank you again to all the staff of Ashley‘s furniture for your help. I will be giving another review to the delivery just so you guys are aware of that as well. I am a first time buyer and Ashley‘s furniture.
Hope and Shahrukh
Hope was extremely accommodating and kind, and her consideration of customers was evident throughout the process!
Hope was super sweet! She new exactly how to help me find what I needed!
Very pleasant experience with a no pressure atmosphere. Furniture was beautifully displayed, looked very nice with some high end pieces. Our sales person, Shahrukh, was amazing, walking around with us suggesting pieces based on his interior design background and what we told him we gravitated toward. He was patient and didn’t pressure us when I told him I needed time to think about it. Plus, he was honestly trying to help get us the best price. Overall, great experience and would go back without hesitation.
Great store with very feeding and helpful staff. We enjoyed browsing the store and looking at different options. We liked the way they display each collection with various ideas for decor alongside the furniture. We had a great experience, and definitely recommend this store!
Malcom was amazing and jazmine were amazing great help and professional I highly recommend
They help me furnish my new apartment the salesman was very knowledgeable and professional I will definitely come back here next time I need furniture
The team at this store are absolutely amazing! Very knowledgeable and friendly. I would highly recommend shopping at this location.
My family and I recently visited the newly opened store in Kingstowne VA and we met the Associate Shahrukh and the Store Manager Malcolm. We are very pleased with the service and very well deserved a 5 star class rating. This is just a beginning of a business relationship! Ask for Shahrukh you will not be disappointed and Malcolm will guarantee the best deal!
The first sales person did not see me as a potential buyer so he walked away so a when i found what i came for i call someone over to help and he was great.
Stephanie and Hawk were AMAZING! They help find exactly what we wanted at the price we wanted! Absolutely great people! Great experience
Beautiful store, reasonable prices, and great customer service experience.
I visited this store recently and the service was amazing. Sales personnel were very knowledgeable and explained very well. Highly recommended.
Mr. Malcom the Manager was so patient with me, I changed my mind several times even after leaving the store but he was so patient and understanding and did not get frustrated not once. Malcom was very friendly and very willing and ready to help. Jazzmine that works at the desk was equally as patient and just as nice as Malcom. Let me tell You I changed my mind a few times and they continually just wanted to make sure I was pleased. Mr. Malcom went as far as texting me pictures of different items even after I left the store because I was so undecided he definitely made things easier. I truly appreciated my experience in this Ashley store. Thank you ☺️
The Team as Ashley was awesome. We got more than what we came in for and they even made an extra effort to give us the best price possible. Haider was our sale associate and was just great!
Experience was different. I was able to look around freely without any pressure and still assisted when I needed. Haider was great!
Very good, Kabir and Phoenix were really helpful. Other furniture places take 6 weeks or more but at here we got our furniture the next week.
Nice store, great customer service.Ali sales person helped us throughout the whole process.we love our furniture.
Great experience buying my bed, very friendly staff let me look around no one looking over my shoulders. Very nice selection and beautifully designed showroom.
Beautiful store amazing staff, found my new go to furniture spot.
Had a new couch delivered yesterday. Thanks to Jasmin I got a smoking deal on a great couch. Delivery guys showed up early in the texted time window, hauled the old one out, set up the new one for us. Great experience, thank you!
Had a new couch delivered yesterday. Thanks to Jasmin I got a smoking deal on a great couch. Delivery guys showed up early in the texted time window, hauled the old one out, set up the new one for us. Great experience, thank you!
$100 for a delivery charge on a sofa and I live 5 miles from the place.No thanks. How do you say .... extortion? Clip joint. Walked out of the store. Went to a family owned furniture store on Stockton Hill Road near the post office. No charge for delivery. Got a sofa, dresser and some end tables. Great prices and quality furniture. Ashely ... what a disappointment.
$100 for a delivery charge on a sofa and I live 5 miles from the place.No thanks. How do you say .... extortion? Clip joint. Walked out of the store. Went to a family owned furniture store on Stockton Hill Road near the post office. No charge for delivery. Got a sofa, dresser and some end tables. Great prices and quality furniture. Ashely ... what a disappointment.
DO NOT MAKE THE MISTAKE TO PURCHASE FURNITURE FROM THIS COMPANY. They might make you feel like you are getting a great "deal" but the minute they swipe your card they are SCREWING YOU. The customer service is absolutely horrible. Takes over an hour to finally get on the phone with someone - and to make it even worse they now give you a 15 minute limit to stay on wait and then after that they force you to leave a voicemail... that will NEVER GET ANSWERED / RESPONDED TO. For such a large store I would have thought the customer service and overall experience would have been totally different, but I was extremely disappointed and wrong. First the dining set I wanted to order was $485 on 06/03/2020... within less than 24 hours the price increased to $779 on 06/04/2020. I begged to order in store however they would not match the price online as they claimed the online website was not the same as the Ashley Furniture store?? The sales rep then proceeded to explain to me that the price of the furniture changes every day and that it's really "a game" that I have to play in order to get the best price. Real nice. Also ordered 2 barstools in store because they gave me a pretty great deal on them - needless to say the wrong height barstools were delivered to my house, and when I went all the way out of my way back to the store to resolve the issue (SINCE THEY DO NOT ANSWER THE PHONE) ... turned out the sales rep coded them incorrectly and had ordered the shorter height for me. The workers showed no remorse at the fact that it was their mistake and just expected me to be fine with it and were so inconsiderate when I explained that I would have to make another hour and a half trip for them to deliver the correct chairs. Overall a horrible shopping experience and would defer anyone considering to buy furniture from Ashley Furniture from doing so!!
If I could not rate a star that would be my review! I ordered my sectional from the store on Airline 3/26/20. It was delivered on 3/28 but the couch part of the sectional was broken. The delivery guy not only tried to hook it up to the sectional after seeing it was broken, he tried to get me to keep it until the delivered a new one. I told him to take it and called Ashley and was told the new one was ordered and would be delivered Wednesday that next week. Here we are, a month later and I still have half of a couch!!! Within that month, they have tried to deliver the same part of the couch I already have, the armless loveseat!! I'm furious, I'm frustrated and I'm tired of having to call Customer Care every week to get something resolved that should have been right the first time! I would NEVERRRRRRRR recommend ANYONE to Ashley Furniture!!!!!
A piece of my order was damaged prior to delivery so I received half of my order. When I was scheduled to receive the final piece, no one showed up even though I confirmed the delivery. No one called to let me know. I called the store to set up another delivery time. I received a confirmation for a date that I didn't agree to during this call. Then when it was finally delivered...it was the wrong item. After days of multiple phone calls up to corporate offices (since my local store is closed during COVID-19), I found out that the sales associate in this store ordered the wrong piece of furniture. During this process (that took over a month), I emailed Ashley twice (no response), attempted the text service with no response, and called and spoke with two corporate workers and finally a corporate manager.I signed paperwork stating my availability and cooperation and the potential for additional fees if I was not available at the time of confirmed delivery. I held those standards. Sadly, Ashley did not hold themselves to their own professional standards within this paperwork. I am understanding of troubles know many times things are not within our control...While the furniture at Ashley is nice, to me it is not worth what we've gone through to still not receive the item that I purchased months ago and seemed so easy to deliver to my home. Highly disappointed and would not recommend.
I placed an order for a few items including a box spring which was promised to be delivered on 12/14. I received a call on 12/13 saying the box spring was delayed to 12/23. I needed it for family coming in on 12/20. Simple fix, cancel this order and buy one in the store. Me and my boyfriend called this store at least 10 times and could not get anyone to answer the phone. We ended up calling their corporate office who tried to send us back to this store. Finally after several hours a sales person called us. Finally got the box spring cancelled but the sales manager did not seem to care if we cancelled our order. The customer service at this location is extremely poor and we will not be returning. This is incredibly disappointing since it's a brand new store.
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0% interest for 72 months‡‡ with select mattress purchases - In-Store Only
On in-store purchases of Tempur-pedic® or Beautyrest Black® mattresses made with your Ashley Advantage® Synchrony credit card at participating locations from 10/29/2024-12/9/2024. Equal monthly payments required for 72 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
‡‡Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and related optional debt cancellation fees, and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next cent and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.
