Ashley Store Chesapeake, VA

Alex was very helpful and informative and Matt was also great at explaining things.

Jasmine was outstanding today, she was knowledgeable and helped us find exactly what we were looking for! Thanks so much! 😊

Patricia was an amazing sales woman, very knowledgable and helpful. Made our shopping experiance fun and easy.

Great service

Timothy was such a huge help and very easy to work with. He gave us genuine and down to earth assistance with choosing the best quality and value for our needs. He made us feel comfortable and was a pleasure. We will be back for our future furniture needs.

Looking for furniture. Shopped many different stores. Went to Ashley’s. Conveniently greeted by Jasmine. So friendly and she just let us browse around and look for what we wanted, never hounding us, like we experienced at other furniture stores. After visiting 8 other furniture stores that day, we returned back to make the purchase at our original starting spot mainly because of the sales person Jasmine being so accommodative, knowledgeable and friendly. Great buying experience.

Jasmine was amazing! Couldn’t ask for a better experience

Had a lovely experience purchasing a house full of furniture on two seperate occasions with Patricia at the Chesapeake, VA location. Not only was she very personable and knowledgeable but most importantly never pushy. We felt very connected right from the start of our interaction and it made all the difference in choosing to come back and make another purchase. We wish her continued blessings and advancement in all her future dealings. Also, Alex was very helpful and kind as well. I venture to say that the entire sales team would be no less fantastic. Highly recommend if you're in the market for new quality furniture.

Patricia was out salesperson and was a pleasure to work with. She was inviting and helped answer any and all of our questions. We have purchased a living room set, bedroom set and recliner from Patricia and we will definitely be referring her to our friends and family for any future furniture purchases.

Jasmine McIver provided excellent service for our purchase today. She made sure we were totally satisfied with our purchase. 5 star experience! Thanks Jasmine!

Alex S. In Chesapeake store was so helpful, patient, informative and all around wonderful person to deal with. We will always come back to Ashley Furniture and see Alex

Patricia is A ROCKSTAR. She made our process easy and fast. With the most personable and great attitude! Thank you Patricia we appreciate you! Merry Christmas

Mike is awesome. Definitely the best sales person. Hilarious, respectful, and great vibes. Thank you for everything!

Thanks to Adam Beaber, (Manager, at Ashley Home furniture in Chesepeake, VA) for showing incredible customer care! Things don't always turn out the way you want them. I was very disaappointed with salesman at the outlet. I decided to get the manager involved and I'm glad I did. He listened and made it right. I left there with a wonderful piece of fruniture and plan to go back. Every furniture store could benefit by the quality of care that Adam possess. Sadly, the salesperson cheated the store out of a 5 star review.

Lorenz was amazing! Great personality and so incredibly helpful. He made sure i got exactly what i wanted. highly recommended working with him if you can!

Lorenz is the best!!!

Jeff was very kind and professional. Unlike many other stores, he allowed us to walk in private and discuss what we did or didn’t like on our own. He was readily available once we’ve decided what we wanted and helped us out with any questions. Thank you so much Jeff!!! Happy holidays

Jack was great got us exactly what we wanted and let us know what was in stock to manage our expectations well. Very easy not aggressive and enjoyed my time there.

Jack is the best. We always have him help us whenever we buy furniture. He's very nice and polite and he always makes sure that our furniture arrives on time. His catch phrase is "Jack's got your back", and it's true, he has exceptional customer service that is rarely seen these days.

Michael was funny and helpful. We left happy with more than we expected.

Mike was awesome and very funny. Even though I was dragging him pack and forth between the two stores. He and my husband hit it off well about football and he was very knowledgeable about the differ Furniture options!!! Thx Mike!!!

Mike was very helpful and very easy to work with. He was very knowledgeable on the furniture and also kept us laughing. Would definitely shop here again.

Michael was quick and efficient. I came in knowing what I wanted, and even when I started reconsidering, he took his time and walked me through all my options.

We were helped by Timothy S. in Ashley today and he deserves a raise! He won’t upsell you and is very honest and transparent about what you’re looking for. 10/10 customer service!

Michael was extremely helpful. He made the buying experience less stressful.

Jasmine was AMAZING!!!! We came in asking for a bedroom set and couch and she more than delivered. Jasmine was thorough, kind, and very knowledgeable. I hope that everyone gets the opportunity to work with Jasmine for their furniture needs.

Doing the black Friday special, but our experience was quick and easy. We were left alone so we could talk to ourselves about it, and I think that's why we were able to leave with a couch today. So, good experience and it was awesome working with Jack.

Michael was so helpful on the showroom floor and we got the exact couch we came looking for. The sale they had running couldn’t be beat and we were in and out .

Jasmine was the best

Jasmine was excellent. Knowledgeable and low pressure. Easy sales process.

Alex made it easy and quick.

Michael was super helpful and we easily found a bedroom set we liked that we were able to finance within our budget. Super happy with the service

Jasmine was fantastic. She was not pushy and listened to my needs. Highly recommend that if you come to Ashley’s home store in green brier ask for Jasmine.

Jasmine in Chesapeake location was amazing. She was patient with all my husbands questions. She was extremely helpful and knowledgeable about our sofa purchase.

Michael was great and vary helpful

Michael was honestly the best customer service that I’ve had in a long time

We recently purchased our living room furniture from Ashley, and Timothy was absolutely wonderful to work with! He was patient, knowledgeable, and really took the time to help us find exactly what we wanted. He answered all of our questions, gave great recommendations, and made the whole process smooth and stress-free. We couldn’t be happier with our experience — thank you, Timothy, for your excellent customer service and for helping us create the perfect living room setup!

Here’s a cheerful, concise compliment you can use: “Jasmine, the associate who helped us was absolutely wonderful—so friendly, patient, and genuinely helpful! She made the whole experience smooth and enjoyable. Truly a joy to work with & purchase our dining room table!”

Michael D. was absolutely amazing. He was real and not pushy. I will come back to him in the future.

Walked in to look only and within 15 mins changed my mind. And walked out with pcs. To some it up, I would say everything was perfect! Knowledge, niceness and price was simply perfect! Thank you Matt and Jasmine for your help and reading my mind!

Michael was extremely thorough in his knowledge of all the furniture we were considering purchasing. He gave us room to have private discussions and didnt hover. We will shop with Michael again.

Jasmine was great and pleasant to work with!

Michael was really helpful. He gave me a great price on my leather 5Z recliner chairs and my bedroom set.

Rita, Rosa and Michael were amazing!!! Come can see them! What an amazing TEAM!!

Michael was very helpful and easy to talk to! Made my shopping experience enjoyable. Definitely recommend his service!

Great experience with jasmine

Jasmine was amazing to work with. She was pleasant and attentive. She made our experience of buying a table very stress free.

Michael, our salesman was WONDERFUL! No pressure, great service!

We’re leaving happy with our price and table thanks to Mike! Hands down the best service we’ve had at a furniture store. Thank you

Wow...Erica, August and Adam where the best. Erica was extremely patient with me. Why are you going elsewhere...Ashley's is the only place to be!! Thank you!!

Timothy L. was great! Very patient and kind. I was getting my thoughts together and he helped with measurements and ideas. Thank you!

Patricia, was excellent. She was very informative about the furniture we purchased and she made us feel really comfortable about our decision.

If you are in need of furniture, please come talk to Mike! He was very friendly, knowledgeable, and funny! Mike was a pleasure to work with and we will be coming back! Thanks Mike!

Michael is the best! So great to work with and made the experience very easy!

Ashley’s furniture has the most respectful team especially Alex he helped my family and I get the perfect deal!!! Thanks Alex and Ashley furniture for treating us with so much respect!

Mike was extremely personable and gave the proper amount of space needed while looking for the perfect couch to fit in our home.

Patricia was a pleasure to work with in helping us to decide what type of bedroom set to get for our new house.

I had such a great experience at Ashley Furniture thanks to Ty! He was super friendly, patient, and really knew his stuff. He took the time to help me find exactly what I was looking for and made the whole process easy and stress-free. You can tell he genuinely cares about helping customers get what they need. If you’re shopping for new furniture, definitely ask for Ty — he’ll make sure you’re taken care of from start to finish

Ty was extremely helpful in making sure he showed me all the items of my interest. He went above and beyond making sure I was comfortable with my prospective purchase. Thank you Mr. Grant for all your help.

Ty is like the best ever!!! His smooth and clean demeanor along with his knowledge of what he is selling was very important to me when making my purchase. He wasn't too pushy and I feel he was honest and gave me the best available price. He was super cool and he was a joy to have him navigate me thru this whole process. He took all the stress and uncertainty away. All my accolades go to him and his professionalism he displayed.

My experience at Ashley Furniture was nothing short of amazing. From the moment I walked in, the staff was friendly, professional, and eager to help. Ty went above and beyond to make sure I found exactly what I needed — patient, knowledgeable, and honest throughout the entire process. The furniture selection was beautiful, high-quality, and well-priced, and the delivery was right on time. If you’re looking for great service and quality pieces for your home, I highly recommend visiting Ashley Furniture and asking for Ty. He truly made the experience smooth and enjoyable!

I came in with intentions just to browse and weigh my options, but once I was approached by Ty the direction swiftly changed to my husband's wallet being in his hand. His knowledge and expertise was superb. He was so genuine and down to earth it was like I was speaking to an old friend. Ty definitely is an asset to this company and made my experience spectacular and seamless. I recommend anybody reading this review to consult with him for your home and furniture needs.

Delivered broken furniture. Promised full refund. After furniture was picked back up they’re trying to keep 1000$ of a 2800$ purchase. Stay away!

Great service from Michael! Easy transaction and beautiful furniture.

Adam Beaber was amazing!!!! I had to change my order!!!!! When into the store and it was a smooth transaction. Mr Adam thank you sooooooo much.

I previously in August gave the store a wonderful rating. It was a good sales experience however, after that, it was a total nightmare. They delivered my furniture, August 13. The only thing that were in good condition was the sofa, loveseat, buffet. Chairs of the dining room had scratches on them. The dining room table had flaws and nicks on top. The kitchen table didn’t even Have the hardware that the guys didn’t bring. That had flaws on top of it too. My house looked like a construction zone. The second attempt to the kitchen table was a success. The dining room table after three finally success now the chairs. That went on for weeks. I have Been accepting and declining different chairs. I was even on the phone with Miss Brown who was the only one helpful with the whole entire process. She even had a guy come out and balance them. You have to know that they use a third-party delivery company. They do not wrap the furniture very well. Most of the damage to happen. It was a nightmare going back-and-forth with people. Again, Miss Brown was the only one that would be nice enough to help me. I was not rude and she can say that I was not. As I thought everything came down that I was satisfied then my illness has started. Mouth burning and throat burning like a fire breathing dragon. Doctors believed it was acid reflex. Nope. And then going in through the procedure of an endoscopy. Totally proved nothing I had. I went to patient first and I was so inflamed on my throat all the way to the top of my head of infection. I was on two antibiotics, decongestant, nose spray. It’s been a ordeal. Why? The buffet, dining room table, and chairs. They have what you call VOC, which is in other words called off offgassing. So I’ve had to purchase a purifier with special charcoal filter, baking soda, more coffee, grinds, plus odor, eliminator, vinegar. I’ve taken and used all these different solutions to get the odor down from the furniture off gassing. These are toxic that are in the furniture that are coming out into your home to breathe. Yes they can be very harmful. The buffet has been the worst and it is now in my shed. The hotter it is the better the wood will cure and dry out. If you look underneath the buffet, the top underneath is not stained or sealed along with underneath the shelves And if you pull out the drawers, nothing in there as well. They cut corners. If you can’t see it, then they did not stain it and seal it. This causing the toxic gases from the wood to come out. You cannot close the doors on the buffet because the gas is stay inside and cannot get out. As for the chairs, all eight went into my shed for over two weeks so they can be in the heat. I put baking soda on the cushions so it will absorb and cure faster. Now with spraying the house with Febreze has caused the offgassing to increase. The chemicals in the Febreze and the VOCs of offgassing are triggered from any room air fresheners. So as I’m writing this, I highly do not recommend that you use Ashley furniture. Again they have cut corners and have given me toxic furniture. I also have my windows open, and the fans are circulating on high. This is cost me a lot of time, money, and all kinds of frustrations. Have I contacted them To let them know what I’m going through. The answer is no! Why? They are no not helpful at all. Once you leave the salesman, then your somebody else’s problem. Again Miss Brown, who is in the Virginia Beach store was the only person that helped me out. There are other things that happened during the delivery process that I did give to her to pass on to the management staff. Please wish me luck that when the heat comes on that the furniture hopefully will stop gassing by then. Pretty sad when you buy furniture and it’s gotta go in your shed so that you can breathe. As for anybody with Ashley furniture that is higher up in the company and that can assist. Please feel free to contact me. You’re welcome to come to my house and I can show you everything and you can smell it.

Mrs. Patricia helped up so much, from the moment we walked into the store to the minute we checked out with our new mattress and pillows! Her professionalism and knowledge will definitely keep us coming back as repeat customers!

Shawn was a fantastic salesperson!! 5 stars!!

Jasmine was great, helped me find a mirror and I appreciated her opinion

Jasmine was very helpful and professional today!! I want to thank her so much!

Michael was extremely friendly and helpful. He had great knowledge of the product and I would work with him again.

Our salesperson Jasmine helped us out a lot today. We are leaving with a very nice set of furniture ordered and she made the process very smooth. Highly recommend Jasmine!

Jasmine was extremely friendly and helpful. Very good experience and we highly recommend her.

Jasmine was the best and easy to work with

Michael was so funny and made purchasing fun!

You will not find better customer service in our area! Exceptional experience from start to finish!

Jasmine was awesome! She answered all my questions and made the purchase of a new sectional very easy.

The salesperson Jasmine makes my purchase satisfied

Jasmine was excellent!

Michael was great!

The best sales team to work with! Specifically, Alex was extremely helpful with our (more difficult than most) order and got us rolling with some fantastic deals. The quality of the furniture is excellent! Highly recommend checking them out

Patricia Watters the sales person and Adam the manager I was so satisfied when I walk in the store they both went out their way I had such a great experience shopping here! The staff was super friendly and patient, helping me find the perfect sofa for my living room.definitely will recommend.

Jasmine was a great sales associate!!! I will definitely recommend people that I know to her to buy furniture.

Jazmine was wonderful. Walked me through all the sofa loveseats that fit in my space . She's a great customer service employee!

Walked in and Shawn greeted me at the door. Found out my need and walked the store with me and when I couldn't find what I was looking for he helped me find something on line. Shawn is always helpful and professional. Ebony checked me out and ensured I was taken care of. This is my preferred furniture store. Great team.

Jasmine McIver did a great job helping me find a Lift Recliner for my mom Sheryl... My name is Demetrius and we were both very happy with her excellent service!!!

Jasmine was so helpful when we were so indecisive trying to decide what bed to get. Thankful for all of her help and insight. We highly recommend going and asking for her.

Patricia was very friendly and patient with us as we navigated a tight budget and needed flexibility for our purchases! The furniture we got is stunning and we can’t wait to have these pieces for years to come.

They’re currently an hour late on my delivery order. They give you a delivery time, ranging in three hours. I paid $70 to wait in my house all day for these delivery drivers to tell me they’re “seven minutes away” through text, over three hours ago. I’m sitting in my house, cannot do anything but wait for this delivery, because if you miss the delivery they charge you *again* for a redelivery fee. If you’re late, they charge you, but there’s no guarantee that if *the store* is late and wastes your time that you are reimbursed. It’s downright disrespectful. Ashley home stores mark their furniture up at least 3x what it’s worth by the way. At this store and the one next to it are dismissive, really do not have customer service or attitude.

Had a bad experience with these people, we brought what we thought was a leather couch and 2 years later the couch started getting splits in it, they did not honor the extended warranty that we paid for, they said that it was a Leather overlay. So what I take from that we were lied to, the couch was only 2 years old when that started happening, now I have to buy a new cou h because the splits have gotten so bad

Be careful on any sales that they have, especially anything with 0% interest for 12 month and get $1200 of free furniture. This is not true. We had to pay $600 for the "Free" furniture. The store front loads the interest onto any contract and you will still have to pay interest even if it is 0%. We canceled the contract before they called to setup any delivery. Leon & Michael serviced us and they were very vague on writing everything on the contract. They told us delivery was $99.00, but we were charged $276.00. The contract that they write up is passed to another person doing the contract that needs to be signed. It seems that they want to confuse customers and charge them an excessive amount. I assume that they get commission for all furniture that they sell.

Jasmine was such a great help in assisting us pick out our Dining Room Furniture

Lorenz was awesome and helped pick out everything we needed. Very patient and kind even though we had him running around! Great labor day sale prices too!

Lorenz was most helpful and patient with our purchase. Awesome prices and amazing customer service

My one star review got deleted so I am reposting it - Ashley Furniture was so rude and disrespectful to my family and the manager refused to help us. They doubled the price of the furniture even though we had already paid for it and then would not honor their previous commitment. The manager was unhelpful, rude and walked away from us in the middle of the conversation.

Tyvon nailed it. Normally shopping for furniture is much like walking onto a used car lot. The salespeople swarm you and you walk a little faster to avoid conversation about the weather or an obsolete awkward silence filler. My daughter and I walked in. He greeted us and said, “I may be the person helping you.” and we continued our stroll uninterrupted. We perused along and jumped on all the beds. Saw how far back the recliners could go and checked to see what furniture looked as uncomfortable as it was. After hearing the other awkward conversations forced into the other sales pitches and chuckling to ourselves we found her bedroom set. Ty broke down the prices, gave us a quick discount option and looked up any package deals that would save us a few clams. We walked out and handled everything else through text and phone calls. Tyvon was extremely prompt to respond every step of the way including a possible assembly issue. As a man that has little time or patience to make small talk, and even less to please his teenaged daughter, we had the deal sealed and the furniture set up in less than 24 hours. Give this dude a raise or a seat on the board. Or whatever civilian employers do for recognition these days. 🫡

Mike was a great salesman. He got us exactly what we wanted at the best price. He also went above and beyond with the inspection of the pieces we purchased. Eccentric customer service!!!

I had a great experience at Ashley's furniture very professional group. Greenbrier store is everything.

Patricia was wonderful! She checked on us multiple times until we were ready to check out as well as accommodated all of the choices/changes we wanted to make. She has a very bubbly personality and was a pleasure to work with!

Shawn was great but the checkout out process at the front took over 30 min to sign paperwork. Longer than when I purchased my car. Same finance company at Haynes took 5 min tops

Jasmine is helpful, thorough, and knowledgeable. She helped my husband and I find the perfect living room set and answered all of the questions we had. We’ll definitely be back to see her when we are ready to replace our bedroom furniture.

Jasmine provided great customer service and help me find furniture for my new home. All questions answered - got me in and out the store quickly

Would not purchase from them again. Placed an order mid May and was told that our items would arrive the first week of June. Half of our order is supposed to arrive today, which is the second week of June. The delivery is already and hour overdue from the timeframe that was scheduled. The other half of our order is now not going to arrive till the end of June or later. I would have never ordered these items if I knew that it was going to take this long. Also instead of one day, we know have to schedule 2 days to be at home for the deliveries. Very unhappy with the outcome of this purchase and will be looking elsewhere in the future for furniture.

My experience shopping with Jasmine McIver was a very positive one. She was extremely knowledgeable and patient. I didn’t feel rushed or pushed to buy. I plan on returning for some big items later this summer. Jasmine is my “go to” salesperson.

Our sales rep Tim Lewis was great! Highly recommend him

Jasmine M was amazing and very professional!!

Patricia was so fabulous!! She really knows her stuff and I am so happy she helped us with a BIG decision on fabric and style!!She is a true keeper!

Jasmine was great thank you for the help!

Excellent attention to detail! Tim is awesome!

Good customer service by Timothy although I was unable to get the furniture piece I wanted. Also didn’t like that they had 50% off on the furniture when it was 40% they honored the 50 but then I was told a day later that the frame of the bed was an extra $200 and wasn’t I stick for a month. I was given a refund a day later.

We got our couch here at Ashley furniture and jasmine was so helpful to us! Thank you!

Michael was extremely helpful! Definitely recommend to ask for him when entering the store!

Very disappointed in the service and customer service associated with my purchase. It's been over a month trying to get my couch delivered. 2 times the brought the wrong item then last week the couch came damaged now Im told it will be 2 weeks before it can be delivered. I will discourage anyone from doing business with Ashley or Grand furniture. It's been a nightmare,. Communication is void, every time I call no one answers.

QUA VEYON was more than helpful in assisting us to purchase our new living room furniture! He deserves all 5 stars!

Erika was wonderful to work with, thank you for finding us a couch that we love!

Jasmine was very kind and knowledgeable, she helped me through the whole process and I was able to get all the furniture I was hoping for at a great price

Mike D helped us out on picking a new sectional and the service was amazing! He made us feel comfortable and confident with our purchase. Shout out to him and Ashley Store!

Mike D was great to deal with!! Awesome service here 10/10 recommend.

Jasmine was wonderful!

My mom and I were helped by Alex S. He was super helpful and very personable, making the buying process a breeze. We'll be back for our future furniture needs!

Mike was great! Left us alone to shop and checked out quickly.

Jasmine made our experience very beautiful and easy. I would recommend Ashley stores 10 out of 10 times.

⭐️⭐️⭐️⭐️⭐️ Mike D was absolutely amazing! He helped my husband and me find the perfect king bed and made the whole experience incredibly easy and enjoyable. He was super friendly, kind, and genuinely looked out for us every step of the way. Mike made sure we got the best deals possible in every way he could, it really felt like he had our best interests at heart. Highly recommend working with him if you want great service and a stress-free shopping experience!

Michael D was awesome to work with! Took the time to show us around all over and make sure that we found everything that we needed to furnish our home! Go see him if any furniture is needed!

Alex was so helpful and patient with us! I came in needing several things and he walked us around showed us all of the options that met our style and functional needs. Gave us plenty of space to deliberate and never once did we feel like he was pushing something on us we didn’t want or need. The whole experience was authentic and smooth. Thank you again, Alex!

Great experience at this store especially with Timothy! Great friendly greeting at the front door and it was a breeze in purchasing a mattress.

We recently purchased a Nectar mattress from Ashley Furniture, and we couldn’t be happier with the experience. Timothy and Ebony were both fantastic to work with—friendly, knowledgeable, and truly committed to helping us find the perfect fit. They took the time to walk us through our options and made sure we were comfortable with our decision. The Nectar mattress has been amazing so far—super comfortable and supportive, just what we were looking for. We’ve already noticed a big difference in the quality of our sleep. Huge thanks to Timothy and Ebony for making the process so smooth and enjoyable. We highly recommend Ashley Furniture if you're in the market for a new mattress and want great service to go with it!

Timothy, Ebony, Tavana were exceptional! My daughter went in to purchase a Nectar mattress and she was very well taken care of from the time we walked in the door until we purchased and left!

Shawn was quick and extremely helpful! We’re getting the couch delivered next week

Rita was informative, helpful and not too pushy yet very encouraging and listened to what I wanted. Very kind and knowledgeable. Also we are both ballerinas!

Jasmine was great!

We greatly appreciated Tim’s patience in helping us find exactly what we were looking for. We had a great experience!

If you not shopping with Mike , then you not doing it right .

Michael was amazing! He was very attentive and provided 5 star service to my family. Will shop with him again!

Alex S. was absolutely wonderful in helping us find the perfect couch, especially considering my dad's challenging preferences. His patience and understanding made the experience so much more pleasant. We truly appreciate his support.

ALEX S WAS GREAT HE TOOK THE TIME AND EXPLAINED EVERYTHING. GO SEE HIM!

I love all my furniture plus knowing the durability of it. Tyvon was the one who helped me out and is super knowledgeable on furniture. He is super friendly and makes the whole experience of buying furniture go very smoothly plus he is super funny. Thank you so much Tyvon!!

Thank you for your patience and knowledge Jasmine was friendly and explained everything to the point. Jasmine made sure that we made the right choice and to that we are Happy Customers. Thanks Jasmine and the Ashley Staff.

Ms Jasmine was a pleasant person to work with. She made me feel really comfortable talking with her. My shopping experience was enjoyable and informative. If in the future I need any more furniture I would gladly come to see her again

Alex S. was amazing! He gave us a very thorough breakdown of how the sectional we were interested in works. He provided us with exceptional customer service from the moment we walked through the door.

Rita was extremely helpful in helping us find a sofa and chair! She was super willing to go back forth between the outlet and the home store to make sure we found the perfect match! We are extremely pleased with our service here today and highly recommend Rita’s amazing help!!

Jasmine was great!!!

Jasmine had a positive attitude and quality customer service; if you're looking for assistance, she'll make sure you're in good hands! Thank you!

Mike D at your Chesapeake VA location provided amazing customer care. As someone who has trained in house customer care for employees, my husband and I were very impressed. Thank you Mike D.

Sales associate Shawn was fantastic!

Dissatisfied and Misled — Beware of Ashley’s GBS Premier Warranty Scam I’m extremely dissatisfied with Ashley Furniture, specifically regarding their so-called GBS Premier Warranty, which is nothing more than a scam. I was shocked to learn that, according to their own representatives, the warranty doesn’t cover rips, staples falling out, or cushion deformation due to regular use—which are exactly the types of issues you’d expect to be covered. After going in circles with customer service agents—many of whom seemed to struggle with English and offered little clarity—it became obvious that nothing is truly covered under this “protection plan.” It took several days just to get a straight answer on what was actually included. I eventually requested to cancel the warranty, which I was told I had the right to do. Then the runaround began. I received a call from someone who finally spoke clear English, telling me the cancellation had to be done at the store where I purchased the furniture. I went to the store—only to be told to call customer service. When I called back, I was told yet again to go back to the store. After waiting on hold for 10 minutes, they told me to call the warranty department again. I even asked for a three-way call to resolve the issue, and they flatly refused. This is the last time I will ever purchase anything from Ashley Furniture or Grand Furniture. In my opinion, this warranty is nothing but a deceptive way to pocket more money from customers, offering zero real protection or accountability in return. Be warned: this is not a warranty—it’s a scam.

Shawn was very helpful and friendly, as well as informative.

Hunter and I came in looking for a specific sofa. We had great success! Timothy and the owner were extremely helpful, and nice! We were so blessed to go into Ashley Furniture when we did! Definitely recommend this place to my friends and family! Thank you Patty & Hunter Redford

Had a great experience at Ashley's Furniture. Michael provided my mother with exceptional customer service. I will come back and will be looking for him specifically. Great job Micheal

The salesman, Timothy Lewis gave me a tour to the store, so I was able to find what I like. He is professional, courteous and knowledgeable. I was able to make a decision about purchasing my bedroom furniture set with no hesitation.

Great experience with Tim. Very personable allowed us space to look around.

Tim Lewis was great. Gave us space to walk around and look but was there to answer all our questions. Great experience. Also, the sectional we got was affordable and great quality.

Jasmine was Awesome!!!

I had a very bad experience at bobs furniture nothing they did could fix my issues.So I went to ashleys discount outlet there I had a salesman Leon a long time associate who came to my rescue he helped me pick out everything and showed me the upfront price of all my items. His mannerism toward the customer is plus. If you want the best experience go to ashleys and ask for Leon. This is the Chesapeake outlet.

Great customer service. Michael is the best.

Michael was amazing to work with. We made 3 trips in before the final purchase and each time he took time with us and gave us space when we needed to discuss our purchase. Highly recommend.

Excellent customer service, Tim Lewis did an awesome job!

Jasmine A1 service right to the point and never persuaded us on anything else but what we wanted.

Our sales person was the "Best"!!! More than helpful during our entire shopping experience. Without a doubt we will certainly look for Mrs Patricia Waters for any future needs.

Shawn at Ashley Furnature was beyond helpful and patient with me, my kids and my thousand questions! Will definitely be going back to see him when I’m ready to buy my couch!

Our Salesman by the name of Timothy Lewis did a great job helping us with our bedroom purchase. He was able to answer all our questions along the way.

Jasmine was great to work with. Very helpful with configuration of a sectional. Service with a smile.

Timothy

Very helpful and my wife and I love the furniture that we picked out

Mike D. was the perfect blend of being knowledgeable yet laid back. Gave us plenty of time to explore the store on our own and get a feel for things, but also gave professional and personal input when needed. The ketchup demonstration was also very memorable and a selling point. Thanks Mike for all of the help, we appreciate it!

Jasmine was a great associate got me what I wanred in less then 15 minutes.

Jasmine was awesome.

I had the best experience shopping for my first living room set for my first house thanks to my salesperson Timothy . He was the absolute best salesperson a customer can ask for patience, attentive to detail, and very knowledgeable about the products within the store. I would highly recommend him as a salesperson to any customer

Michael was awesome in helping me decide and pick the furniture needed.

Jasmine was amazing and very helpful to us.

Very satisfied with Jasmin service

Rita was amazing and super helpful without being pushy or aggressive. A perfect buying experience! Thank you Rita!!

I went to purchase my Lift Chair and found 2 end tables I loved. Michael helped me and my daughter who went me and He was alot of help. I would recommend asking for him if you go.

Michael was awesome and helpful, super quick and easy experience!

Michael was so helpful and knowledgeable. We had a great experience!

Jasmine was an amazing sales person. She was very welcoming from the time we stepped foot in the door. She was also very friendly and knowledgeable. She answered all questions very efficiently.

Jasmine was an amazing knowledgeable sales person. She was not overbearing but always close enough to answer questions.

Michael was very helpful with our furniture shopping experience!

Alex was THE BEST ever! He made the experience so fun and lighthearted. He was helpful and walked around with us for 3 hours helping us find the right furniture. He is so energetic and just made the 3 hours fly by! Definitely coming back to get Alex’s help in the future!!!

We had an absolutely amazing experience with Alex. He helped us the whole way through and we had a very successful trip!

Alex helped me out today and it was a no stress, smooth process. Appreciate his help with everything

Michael was awesome and super helpful!

He was great and easy to work with.

Great experience! Rita helped us and she is a delight. She isn’t pushy at all and allowed us to take our time. Wonderful service!

michael made it easy!

Michael was great. Super friendly and knowledgeable but most importantly, he was not pushy towards a sale. Definitely will be back.

Rita and Adam were absolutely amazing. They were so attentive and kind. We were able to purchase actually what we wanted.

Mrs. P is the best once again she got me right for my new house. Just in 2018 she helped me get my furniture and now I got a new house and she is helping me again. She is very honest and wants the best for all of her customers. Corelle and Ebony helped with the final paperwork made it all smooth and easy.

Timothy Lewis was very professional and knowledgeable about the furniture. I would refer him to others also.

Rita sold us the mod max premier sectional sofa. She was very patient and helpful with us . Grady shopping experience.

Timothy Lewis was great! Patient and very knowledgeable about the furniture and my purchase. Highly recommend

Michael was fantastic!! Thanks so much!

I would like to start by saying that I absolutely do not recommend this furniture company. Google should definitely add a zero-star option. The sales representative was helpful, but aside from that, I was not satisfied with anything. I placed an order for a sofa at Ashley Furniture Chesapeake store. They told me they would contact me soon to schedule the delivery. After two days, I received a message saying I could only choose a Sunday, despite there being more than 10 days ahead. I told them that I was available before 11 AM or after 3 PM, but they scheduled it for 12:30 - 3:30 PM. When I tried to change the time, they asked for an extra $100. I had to rearrange all my other plans because of their schedule, but I was still happy because the sofa was on its way. On Sunday, they arrived around 12:45 PM, brought the sofa into the living room, and discovered that a part was wrong/ missing. I told them to complete it today no matter what, but the delivery staff didn’t have any spare parts with them. I called the store, but no one answered, even though the store was open on Sundays. Then, I called customer service and explained the situation, insisting that they complete the delivery that day because I had no other options. They didn’t help and told me that it would arrive in two weeks, as there were no spare parts at the store. Right now, the L-shaped sofa I paid $1250 for is unusable because one part is lower than the other. The same model is available in their showroom, and I even offered to let them bring that one, thanking them and leaving without saying anything. But they didn’t want to do that either. Despite my refusal to accept used goods, they didn’t assist me. They made no effort to ensure my satisfaction. Instead, they told me they would send me a message in two weeks to reschedule. In other words, they would choose the date and time again, forcing me to rearrange everything once more. I have never seen a store operate so amateurishly. Even I...A or second-hand shops are more professional than this.

Jasmine did a fantastic job with us! Very passionate about what she does!!

Jasmine service and attention to detail made my wife and I purchase decision easy. Thank you!

Wonderful service provided by Michael! We got what we were looking for.

Shawn did a good job

Mike was super helpful with helping us get our new coach! Wonderful service and great attitude!

Alex S. at Ashley Furniture was amazing and a pleasure to work with. He made the process informative, quick and easy- highly recommend!

Came in to look at mattresses and ended up finding one that works for us, a base and a bedroom set! Matt and Jasmine were very helpful and friendly and we appreciate their knowledge about everything we asked about!

Shawn did amazing and helped me out a ton. 5 stars and deserves a raise!

Great service Erin and Timothy really where fantastic when it’s come to buy furniture go to Ashley

Mr. Lewis was amazing. He knew his inventory and gave me all the time I need to make a decision. 20/10, definately recommended for all of your purchases with Ashley!

We worked with Timothy who made our buying experience very fast and easy! Will be purchasing from Tim and Ashley again in the future.

Patricia was so amazing to work with….. its a pleasure working with Ashley.

Patricia was super helpful!

Yes was our sales person. He was patient and helped us pick out new bedroom furniture for our three kids. Will be returning for our playroom and dining room.

Tes was exceptional. Very patient and helped us pick out some gorgeous pieces for our new home.

Ty was very knowdgeable and patient with us as we looked for a new living room set.

Rita was extremely helpful .

Michael was wonderful. Could not ask for better service!

Alex S was amazing. He helped my family find exactly what we needed within our budget! He was extremely knowledgeable of the furniture pieces as well as our options in financing. I can’t express how how happy we are with our new couch big enough for family movie nights 😁😁

Tionna has been very helpful and amazing and I would love to shop here again in the near future

Shawn was awesome. Very helpful and friendly.

Rita was amazing!

Exceptional customer service from Michael D! Great ambassador for the Ashley brand of furniture! Made furniture shopping easy and fun!

Alex helped us, service was excellent!

Timothy and Adam worked with us, listened and met our expectations. They were more than sales people, they were partners.

I want to thank Rita for her help over the weekend. She and Adam helped us find a sectional that I loved and helped choose and purchase the sections that would best fit my space. However, over the night, I stressed over the size being too big so I came back in the next day to see about alternatives. Rita was very understanding and patient in finding something else that would be a better fit. I also want to thank Ebony for handling the financial aspect of exchanging the furniture with such attention in detail and a kindness.

Great experience! Erika Noftz was extremely helpful with building the sofa and loveseat I wanted out of a sectional that I loved. Never felt pressured to buy. Visited the store several times.

Alex at Ashley is a furniture Jedi — full stop. He’s got the charisma, the product knowledge, and that rare gift of instantly getting what your space needs. I came in armed with questions, Pinterest screenshots, and mild decision paralysis. Alex didn’t flinch. No pressure, no salesy nonsense — just straight-up solutions, solid advice, and a good time start to finish. Backing him up? Erin and Adam — the management duo making everything run smooth behind the scenes. Think of them as the mission control. They made sure every part of the close out process was seamless and easy. Bottom line: I didn’t just leave with upgraded style—I left feeling like whole team genuinely cared about delivering not just furniture, but customer experience. If you’re shopping at Ashley in Chesapeake, go see Alex. Let Erin and Adam do their magic in the background. Then go home and enjoy your new space. Five stars, no hesitation.

Timothy did an amazing job

Timothy was a great salesman. He took excellent care of us!

Had a wonderful and very relaxing experience working with Timothy while purchasing our new living room/dining room set.

Jasmin was a wonderful sales associate. Will definitely recommend.

The associate Tim was awesome, very friendly, knowledgeable and fully explained the delivery and financing process!

Jasmine gave amazing customer service and helped my mom and I pick out something that fit our home best

Great experience with Timothy. He was very polite and helped find what I was looking for. I have enjoyed my experience with Ashley Furniture!

If you ever want to go here please, please, please ask for miss Jasmine. She was an absolute gem. My mom, my sister, and myself went out furniture hunting for my sister. Jasmine was so incredibly kind and patient with us and my sister. If I could give her a million stars I would.

Jasmine was amazing!!! My daughter is moving into her very first apartment and Jasmine made the shopping experience super comfortable. We'll definitely be coming back to work with her in the future.

loved jasmine. she was a huge help

Me and my wife stopped by looking for a sofa and loveseat with power recliners and were expertly assisted by Jasmine McIver. She was a true professional and not pushy like some people in sales can be. She answered all of our questions and concerns thoroughly. Check her out if you're looking for furniture.

I purchased furniture from Ashley Furniture in Chesapeake dealt with the most awesome salesman named Patricia Watters, she went above and beyond helping me with my selection and working a great deal. I will deal her next time. Thank aagain!

Good fast and to the point

Found a great big couch for under $2000 due to overstock and Timothy Lewis was super nice, helpful, and not overwhelming or over barring. Thanks for the service!

Appreciate Ashley for their organized service and Timothy followed by his manager Adam, has walked us through the store with detailed explanation, which eased us in choosing the necessary furniture.

Ty was awesome! He did not pressure us at all. He let the product and his knowledge about the product do the work. He was friendly, courteous and very down to earth! Ask for him, you won't regret it! ❤️

We had an absolutely wonderful experience at Ashley’s! From the moment we walked in, we were warmly greeted by Patricia, whose kindness and professionalism made us feel right at home. She was incredibly friendly, understanding, and patient—never hovering or pressuring us, but instead giving us the perfect balance of space and guidance. Patricia took the time to share the store’s current deals and worked with us to find the best options for our needs. The store itself offers a fantastic selection of furniture, and the customer service exceeded our expectations. What truly stood out was Patricia’s patience and warmth toward our three children, making the shopping experience even more enjoyable. We are beyond excited for our new furniture to arrive and highly recommend Ashley’s for anyone looking for quality pieces and exceptional service!

Shawn did great and was very helpful

Michael was wonderful, he walked us around and really helped us find a couch that would fit in our smaller home!! Shout out for the great customer service, hard to find anymore! You guys were great!

Micheal D was actually the most incredible sales person I have ever had the pleasure of interacting with. Very helpful, super friendly, all around great guy.

Jasmine was wonderful to work with! She was professional and personable. She made a note of saying, “I treat customers the way I want to be treated.” My husband and I work in sales, and this is also our philosophy, so we appreciated her saying this!

Jasmine was very helpful and answered all of our questions to help us buy our new couch. Thank you for all of your help!

I worked with Ty over the course of two days. He was very patient with me as I ask a lot of questions and am very visual. The management team that helped throughout the process was great too! I definitely recommend working with this team and am looking forward for my items to arrive.

Michael was an incredible help and was so positive finding the right couch to fit my apartment.

Michael was great, helped me customer work a sectional for my needs

Jasmine was wonderful to work with. She was very patient, knowledgeable, and helpful finding our perfect furniture.

Great work from today from Alex and Tavana. They were very helpful!

Jasmine was great!

Michael was so great made the whole experience so easy and fun

Came in to look at Sofas and was greeted by Timothy. I think this was the best customer service experience I have ever had. Kind, professional and very knowledgable. He made it easy!

Excellent service! Thank you Jasmine!

Great service. Shawn is amazing!!!

Erica was so helpful and friendly. She answered all of our questions and we left with a new couch.

Michael was super helpful and helped us configure our couch to fit our space perfectly!

Jasmine helped my mom get her new furniture for our new home great customer service thank you jasmine:)

Put our new furniture in layaway for our new home in the area and everyone here was great! We got exactly what we wanted for a better price than other stores in the area!!

Yes was amazing, helped us out with all of our needs.

My experience at Ashley Furniture in Chesapeake VA was outstanding. An associate named Jasmine was extremely helpful and patient while I shopped for my purchase. I highly recommend Jasmine and the team at Ashley in Chesapeake.

It's been 17 years since we bought living room furniture and we were a bit nervous about how shopping would go, but Jasmine made it an incredible experience! It was easy, fun and painless. We won't hesitate to call upon Jasmine again for any future furniture needs and will definitely be referring her to our friends.

Michael Dicicco was amazing. Efficient and honest assistance with two large purchases. He made the experience one of no stress and was fun to work with. Thanks Mike!

She was wonderful to work with, listened to me and put me at ease with make my purchase. And excellent sales person!!!!

Mike was outstanding!

Thank you Tim for help on the sale of the sofa. Everything was clear and thorough.

Shawn was a huge help finding us a couch for our first home. He was easy to work with and professional. Great experience

Patricia, Adam, and Ashley Furniture Store has gone above and beyond to assist us with furnishing our home after we lost everything in a house fire. Patricia worked tirelessly to make sure we had all we needed for our needs and comfort. She did not hesitate to answer all our questions about just everything! She made sure everything was provided for us. Remember Patricia and the wonderful team at Ashley Furniture Store in Chesapeake off Crossways Blvd. I promise you will not be disappointed!!!

Michael D. was INCREDIBLE. From the time we walked in the door he was super helpful, kind, and really asked the right questions to make sure we got to see the pieces that would fit our needs AND our style. I have MS and end up spending a lot of time in bed but my husband also sleeps hotter than lava so he was able to pair us with the perfect mattress that fits BOTH our needs! We also found the most gorgeous new bedroom set which he was able to find all the best deals and help he could. And no waiting 3 months or 6 weeks for delivery, we’re getting all our new perfect pieces next weekend!!! Mike, thanks so much for all your time and all your hard work to make our dream bedroom come true!

Patricia Watters was an absolute joy to work with. She answered all my questions and was very patient with me. She was very knowledgeable about the information. I definitely would want to work with her again.

Worked with Mike at both stores & he was super helpful & upfront!

Mike was super helpful and great! We appreciate all his help in helping us purchase our couch.

Shawn was awesome and showed be exactly what I was asking for!! Got everything I needed! Will for sure be back to this store!

Worked with Leon and one of the owners Matt. Came in for an accent chair but mentioned how we really wanted a Tempur pedic bed. We got such a great deal, we couldn't say no and finally got the bed of our dreams and the best service you could find. Highly recommend!

Jasmine!!!!!!

We went in looking for a dining room table and loved the manager’s special. Then we looked around and Jasmine helped us pick out a beautiful couch by explaining all of our options and listening to our concerns.

Jasmine was fantastic!

Tionna gave us excellent customer service during our purchase. She even answered our questions via text even while she was out to dinner. She ensured we got the best deal possible.

Great experience with Erika and staff.

Jasmine was great. I got the chair I wanted quick and easy.

Jasmine was phenomenal in helping us pick out our bedroom furniture. Very friendly, knowledgable, and helpful!

Jasmine is wonderful! She was very helpful and attentive!

Had a wonderful experience with Erica and TY. They are both very knowledgeable about everything we were looking at. I highly recommend both of them. They are in the Greenbrier Store.

Tamara was extremely helpful getting our finance needs with 0%. She deserves a raise and some!!!

Timothy was great and helped us find the perfect mattress! He was so patient with us through the process after we spent forever trying to decide if we were going to purchase.

Jasmine was such a great help she helped me find the right kitchen set and I love it so much

Outstanding service by jasmine. She has a great personality and is an outstanding professional. Helped us getting our room decorated and matching. Her knowledge on decoration and furniture was really helpful 👌. Thank you for your support and dedication. We wish we could give more than 5 stars 🌟

My salesperson, Rita, was the best ever! When you shop here, be sure to ask for Rita! ❤️

Came into Ashley’s today and Tes Dawes was Amazing! Tes was very patient with us and talked with us on all the deals that were going on and very knowledgeable about everything. Finished up the last bit of paperwork with Tavana who also had Great Customer service!. I would definitely recommend them to other’s.

Great experience shopping today at Ashley Furniture with Jasmine. She gave us room to look and try out all the couches without being all in our face like a pushy salesperson. She was sweet and answered all our questions! Five stars for sure!!!!!

Jasmine was delightful to work with. She is very knowledgeable, non-pressure and friendly. I would definitely work with her again.

Tim was my sales person, he was professional, patient, and kind throughout the process of obtaining a new bedroom set. Adam the store manager was prompt in helping me with my delivery issues and made a stressful situation a 100% right again. I definitely recommend this store.

Shawn - Awesome experience. He knew exactly what we wanted/needed as soon as we gave him a few bits of info. Definitely will be back.

Ashley furniture made it very easy for us to pick a new couch. Patricia was a very big help and made sure we were well taken care of. She explained everything very thoroughly and allowed us to test out as many couches as we wanted.

Excellent customer care! Austin made the process painless and was really patient with our 5 children.

Diana was super helpful and took the time to show us various options that would fit the space in our home until we found the perfect piece!

Timothy- so helpful and made buying what I wanted easy. Thank you!

One of the worst experience that I ever had, sales was good but delivery and quality of the items delivered was very poor. It took two months and multiple follow ups to deliver the purchased items. Dining table and dresser came damaged, google form to report the damages were not working. Customer care was not helpful, ended up in going to the store directly to report the damage and get help. Even the replacement dining table came as damaged, still waiting for the proper replacement. Overall very poor experience :(

Ms. Robin and Ms. Jasmin were amazing!! Thank you for a great experience.

My sales advisor Auntionna was awesome! Absolutely love her energy and professionalism. She got me and my family exactly what we were looking for, without all the over bearing pushy sales tactics. Absolutely will be coming back to see her when I'm ready to purchase more furniture.

Thank you Jamine for all your help with my purchase. You made my shopping experience smooth, easy, and fast. I will be back for more items

Tavana and Tes both were very polite and extremely helpful when purchasing furniture. Tes checked in on us, and provided a measuring tape for us to check our various sizes of couches/sectionals.

Shawn took very good care of us. He was genuine and gave us great advice on the different types of mattresses. Would highly recommend to anyone looking for furniture!

Ms Patricia did a FANTASTIC job with helping me choose my furniture!

Shawn Ruffin was extremely helpful and knowledgeable. My family and I are excited for our new furniture!

Shawn was absolutely FANTASTIC! He was so extremely helpful, knowledgeable, and made amazing suggestions regarding our selections! Top tier customer service!

Jasmine was great to work with. Was efficient, knowledgeable and looked out for what’s in our best interest throughout the experience.

Austin was helpful and kind from the beginning of our shopping experience. He answered all of our questions with detail and had patience through our few days of decision making.

Jasmine provided a friendly, professional service. Service was excellent and she answered all questions.

We came into Ashley’s Home Store today looking for a new sectional for our living room . Tim Lewis helped us find the perfect fit for our space! He was professional, friendly and super easy going! We will definitely come back for future purchases.

Jazmine was amazing and very helpful and professional…where she left off Tes picked being incredibly helpful with finance options and getting us taken cared of…the office lady Dee was a hoot will definitely be shopping here again

Staff was very helpful Erin, Timothy and Ebony very pleasant and patient I look forward to my next purchase!!!!

Jasmine was so helpful with our furniture selection. I was greeted by her when I was on the sales floor and she consistently checked on me without being overbearing. When I left that day she made sure I had her information for when I returned. My husband and I returned the next day and she helped us complete our transaction efficiently and with a smile.

Great deals as well as customer service from Tyvon!

Tes and Mrs.D were amazing ! He helped me from the moment I walked through the door

Our sales person, Tiana, was wonderful. She new her product and took the time to hear what we're looking for.

Tes was Awesome!!

Terrible company and terrible service. Do not trust them. Horrible sales technique coming from someone also in sales.

Do not buy from these people. They failed at delivery and took back my $3000 couch without my permission, didn’t give me any information, tried reaching out ALL WEEK and they were no help. They now are trying to take 20% of my money out of a refund when they DID NOTHING FOR ME THEY ARE ALSO SO DISRESPECTFUL WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED.

Tes ,Ebony ,Robin Mrs Dee,Great service with this crew from Ashley Great experience thank you

Tes, Ebony, Robin, and Mrs. Dee were very helpful and patient with us while on our search for furniture. One of the best experiences we have had while purchasing furniture.

Patricia is a terrific sales person and Adam is an awesome manager! Thanks for great customer service and care! Bobby and Lisa

Great help and customer service! Tes was patient and helped us find the right pieces.

Jasmine was amazing and answered all my questions! She made the entire experience great!

Im writing this review because Patricia Watters and Adam were super very helpful during my mattresses and living room purchase. Ashley is doing a big discount sale and the both saved me thousands. If you are looking for a new furniture/ living room set It is time to go now. Patricia and Adam, thank you and I'm coming back for more

I had the absolute best experience working with Tes Dawes! He went above and beyond to help me find the perfect furniture for my home. Tes was patient, knowledgeable, and incredibly attentive to my needs, making the whole process seamless and stress-free. He took the time to understand my style and budget, offering fantastic recommendations that fit perfectly. His customer service is unmatched! I couldn’t be happier with my purchase, and I’ll definitely be coming back for future furniture needs. Highly recommend Tes if you want a smooth, stress free shopping experience!

Tes was very helpful. Got a great price on a rug my daughter wanted for her birthday! Thank you!!!

Tes was amazing, great customer service, ebony too!!

Diane was the absolute best salesperson ever!!! Your company would really benefit to have more sales people like her, she was an absolute rock star answered all the questions and even helped get all the right items picked out to match perfectly!!! Awesome experience, we will tell everyone how enjoyable the whole experience was from start to finish!!

Tybon was a great and very helpful salesman! Go visit him at Ashley in Greenbrier!

Jasmine was really helpful!

Wonderful selection!!! Wonderful service!!! Jasmine was the best to work with!!!

Jasmine- was extremely helpful and a genuine caring salesman. She not only was able to get me the table set I wanted, she also was able to give me a discount, and able to get it delivered and assembled the same day. She went above and beyond to help me get my table.

Jasmine was amazing help with my purchase. Will definitely return.

Tes and Ebony was the best!

The Manager Adam and Our salesperson Mr. Lewis was very helpful and informative. They made our purchase very easy.

Patricia was amazing and super helpful!

Great service from Jasmine and the entire staff. Very professional and great store.

Tes did a great job, tavana did a great job as well

Timothy Lewis was amazing! I cannot express how great he was from the moment we walked through the door. He was helpful, knowledgeable, but also didn’t overwhelm you. He was there to help, but also made sure we had space to make our own decisions. He is a great asset to the Ashley furniture team & we will definitely be coming back to buy more from him. We also wanted to say a big thank you to the manager, Alex I believe, for making sure we got our delivery on such last minute notice. This experience couldn’t have been better.

Today my wife and I came in to purchase a new sectional couch and Tim and his manager Adam were very friendly and knowledgeable and made the process very simple for us.

Tes and Tavana were amazing and helpful. We were in and out quickly during the holiday week. The team provided great customer service!

Jasmine did a wonderful job helping us with our furniture!! We will be back to see her in the future. Thanks Jasmine!

Jasmine was absolutely phenomenal! This was a last minute urgent need and she was so attentive and thoughtful!!! I am now fully furnished to host for the holidays! Thank you so much! Also can’t forget Tavana!!! Thank you both.

Ty was extremely helpful and a consummate professional. Look forward to conducting business with him and Ashley Furniture again.

Wonderful and easy experience!! Jasmine was our associate.

Michael was extremely helpful and ensured he followed up with me every step of the way. He texted when he said he would and called when promised. It was a very pleasant and easy buying experience. I’d definitely request Michael if I ever need additional furniture

Above and Beyond Diane!

Mrs. Jasmine was, hands down, amazing. She made sure all of our questions and concerns were answered and addressed. She made the furniture buying process stress free ! Thank you so much!

Diane was great, we appreciated her service. We give her a 5 star for excellent service and accommodation. Woo-hoo to Diane.

Efficient and amazing!

Tim was very professional and helpful 👏 👍

Karl was very helpful he showed us what we needed and not what we wanted with a kid and pets .. very helpful knew his different fabrics and helped us choose a very nice couch !

Tes was amazing and so enthusiastic! Helped us get a beautiful couch.

Tes and tavonna did an amazing job

I had the most amazing experience. Karl,Ty and Tavana were the absolute best. They gave great advice and were the most helpful. I am very satisfied with my purchase and will be back again.

Great experience with Maggie, Patricia and Adam! Sold me this accent chair off the floor! I just had to have it! Special out to Patricia for working it out for me! 😊

Had a wonderful repeat experience with Miss Patricia! The team as a whole gave excellent customer service🥰

Outstanding customer service from Kathy and Sherry. When I wasn't thrilled with the sectional we purchased, Sherry partnered with her manager Kathy to go above and beyond to find a solution that worked for us. I am thrilled with the outcome and truly appreciate their excellent customer service.

My entire experience was so smooth and easy. Mike was so patient with my husband and I when we were going back and forth on different couches for over an hour. It was refreshing to have someone who was there when we needed him instead of normal furniture places who have their sales team members hovering over you the entire time. When it came time to actually purchase our living room furniture, Mike made everything so easy. He genuinely cares about you and what will fit your home needs.

The sales associate, Jasmine, that assisted us was very kind & patient with us! She checked on us throughout our visit without hovering during our search, which we loved. She helped us get a great deal on an end table that we were able to pickup SAME DAY!!

Jasmine was very helpful and very informative of the product.

Big shout out to both Adam and Erika for always making our experience excellent! 5 star knowledge and service!

Tes was amazing and patient with us. He went above and beyond with our needs/wants. Tavana was amazing, as well!

I needed a new mattress and Mike D. was able to help us quickly and efficiently with great communication the whole way.

Tes Dawes and Mrs. De were very helpful. Tes explained everything really well and communicated very well!

Tes and Mrs De were very helpful and made everything easy and worry free

Yes was amazing and patient definitely went above and beyond and Tavana at the office was very helpful as well!!!

Patricia Watters was excellent and vey helpful

I was in the market for a new couch. When I walked in Ashley Furniture Store I was welcomed by Michael. He was very attentive without being pushy. I was looking for a durable fabric couch. He was very knowledgeable and honest about the options available. If you want excellent service, go see Michael.

Great shopping experience. Shawn and Diane were great to work with. No pushy sales trick. Felt like shopping with friends.

Tes and Mrs. Tavana went above and beyond when it came to helping us furnish our new home!!!! And was very patient and helpful with all we had to pick out.

Tes was amazing from start to finish…Adam was hilarious and the office lady Dee was very helpful together they definitely went above and beyond for us I will be back thank you guys

Tes is the man! He went above and beyond! Buy buy buy!

Ty always provides exceptional customer service & makes sure to take his time in assisting me in finding exactly what I’m looking for.

Diane Steen , did a 5 star job in helping us purchase our living room furniture

Easy process and nice selection. Tianna was awesome! Very helpful and friendly! Helped us with just what we wanted.

Tés was excellent and went above and beyond to help me.

We had such a great experience at Ashley of Chesapeake VA. Large selection of living room sets to try before you buy. Erica was a wonderful help and answered all our questions. Would recommend seeing Erica for help with your next purchase.

Ty and Matt stein were just absolutely wonderful, patient ,, and enthusiastic helping me furniture my entire home. I could have asked for 2 better people to help me in all the decisions I had to make

Adam and Michael provided excellent customer service without high pressure sales tactics. They even took out the drawer to show me the craftsmanship of the furniture that I purchased which gave me the confidence that it was a great deal! Thank you so much for answering all of my questions!

Leon was very helpful in helping us purchase our new sectional. Painless experience

I had an outstanding experience at Ashley Furniture thanks to Jasmine! From the moment I walked in, she greeted me with a warm smile and was eager to help. Jasmine was incredibly knowledgeable about the furniture options and took the time to understand my needs and preferences. Jasmine took the time to walk with me and my family in 30 degree weather to show us additional options. She provided excellent recommendations and made the entire process seamless. Her professionalism and attention to detail truly stood out. She wasn’t pushy, but she was always available to answer my questions and offer guidance. Thanks to her expertise, I found exactly what I was looking for, and I couldn’t be happier with my purchase. If you’re shopping at Ashley Furniture, I highly recommend asking for Jasmine—she’ll make your experience a breeze. Five stars all the way!

Jasmine was AWESOME!!! She showed us all the right things to get. She is the best! I highly recommend you work with her. I hope you feel the same way we did today and in my personal opinion she should get a promotion or be a manager!!!

“I had an amazing experience at Ashley Furniture thanks to Jasmine! From the moment I walked in, she greeted me with a warm smile and made the entire process so easy. Jasmine was incredibly knowledgeable about the furniture options, patiently answered all my questions, and offered great design suggestions tailored to my style and budget. She went above and beyond to ensure I found exactly what I needed. Her professionalism, kindness, and attention to detail truly stood out. If you’re shopping at Ashley, make sure to ask for Jasmine—you won’t be disappointed!”

Diane helped us pick out our dream couch - her assistance and kindness was truly above and beyond!

Tes was the man! Always on point! Thanks for the great customer service every time we come in. Went above and beyond.

Mike was helpful and very personable. Would shop with him again.

Tyvon was great and his manager Adam also welcomed us in, red carpet vibes

Erica Noftz made my Ashley couch buying experience so quick and easy. Even though I was indecisive she was patient and gave options to help me finally decide. The one I want is in stock and will be delivered on my move in date. I’m a happy camper‼️

Shawn Was A Great Help !

Auntionna was great !!!

I would recommend seeing Jasmine she is really helpful made my purchase a very smooth experience and strives to get you the best deals

Came in store and spoke with Auntionna who was an absolute pleasure great personality and very knowledgeable keep up the good work

Very happy with Jasmine’s kind approach and attention to detail. Jasmine is very friendly and maked sure that I got what I was looking for great job.

Michael was awesome when we came to purchase recliners. No pushy at all.

Purchased a nectar mattress on Friday the 29th and was told it would be in on the 1st for pick up, called today and was given two different answers, first was told to check later today, later in the day was told it wouldn’t be in until the 7th. Terrible communications with customers

Just purchased living room furniture and Tes was helpful and courteous. He was attentive but gave us time to absorb all the options on our own. We thoroughly appreciated his assistance.

Shawn was awesome and very professional with his job.

Came into the store and worked with Jasmine. She was so easy to work with and zero pressure. She even helped move furniture in the store so I could see it with other pieces. Thank you for all your help Jasmine! I can’t wait to get my new furniture!

We purchased our bedroom set from here. It was a great experience. Tess helped us through every step of the way while giving us our space to make decisions. Thank you Tess for a great experience.

Awesome experience with Andy and Diane

Jasmine was very helpful thanks so much

Tes was a great salesman and didn't hassle us! We had a great experience.

Tes was a fantastic salesman! Helped us get our new furniture set!

Michael D. was a great salesperson with a lot of knowledge. Thank you!

Micheal was really helpful throughout the whole experience.

Tes and Matt were very helpful in putting together a sectional for us throughout the whole process. Great job!

The sales associate, Jasmine, was very helpful, polite and professional. The financing person, Robin, was very nice and professional. The both of them made pur experience at the greenbrier store a truly enjoyable experience.

Tyvon was amazing his manager also made sure we got a great deal robin also made the check out smooth

Tyvon greeted us at the door and was very funny and kind. He was very understanding of our current situation and not push it at all. His manager Adam was also able to work with us and getting delivery as soon as possible with White glove service.

Shawn is an outstanding representative and will do great in any Ashley Furniture store. I have been researching my home decor and knew the vision I saw for my home. As I entered the store, Shawn greeted me warmly and listened to the complete breakdown of my interest. He then walked me through the store to show me sectionals and sofa sets that met my criteria. He didn't try to force anything on me that didn't meet the requirements, which is what I respected the most. I fell in love with the initial modular sectional he showed me, and his knowledge in differentiating the many ways I get the set was beneficial as I could finally decide in 4 days based on my space configuration. I was in and out the day of purchase within 30-40 minutes due to his assistance via phone the morning of purchase. I had a bad customer service experience at another store in the area, and Shawn gained points back for Ashley Furniture as a whole—overall, it was a great experience. I received my new sectional today, and I forgot to mention how quickly the sectional arrived (9 days). I plan on being a repeat customer because of the excellent service I received from Shawn and the accounting team.

Shawn was very helpful and patient with me and my wife. He is so kind and provides outstanding customer service. He took his time and ensured we got everything we wanted and more. We will be coming back to purchase more with Mr. Shawn. Thank you again sir.

Great service with Jasmin!!!

Austin was great!

Very knowledgeable and friendly. Good person to work with.

Shawn was very professional and polite. He made our purchase simple and was very helpful through the process

Great service. Mike was very helpful!

Come see Diane at Ashley’s Furniture, she is knowledgeable about the product, professional and kind. She made me feel in control the whole time and did was not pushy or hover over us.

Tes was a great help from the moment we walked in the door. Very patient and gave us the space we needed. Great customer service

Diane greeted us and let us free. Once we had questions she came back and answered them. No pressure to get extra anything. We had a high list of demands with a low budget and she got it all to work out. Thanks!

Erica was very helpful in finding the perfect furniture for our newly remodeled living room and dining room! She was not pushy at all, we will definitely contact her in the future for any of our furniture needs.

Patricia was the absolute best! My next purchase will def be with her! I bought some couches at a store nearby and was returning it (I was incorrectly told it would be delivered that weekend) and walked into this Ashley’s just to see if I’d be able to find a couch that would come in on time. Patricia was so honest on timelines which made us want to buy the couches through her regardless of the date it would come in. Luckily for us she was able find a solution to get our couches that same weekend (and it was delivered on time). She’s very sweet, honest and most importantly professional!

Tes was amazing!

Tés and Patricia helped me out with my furniture at Ashley’s furniture

JASMINE was awesome sales associate! She was very helpful, respectful, friendly, knowledgeable and an overall asset for your business!

Jasmine is the best ‼️✨️

Jazmine was patient and helped my mom with different styles of sofas and color. She was really nice. Great Customer Service !!!

Jazmine was my sales clerk. She was very patient and informative in helping me with my furniture selection. She demonstrated wonderful customer service.

Tes’ customer service is great. He was extremely patient and provided exactly what I asked for.

Tes was a great helper with me,and girlfriend. He walked us all the way through until we decided on the purchase. I recommend Tes at Ashley's.

Jasmine was SUPER helpful and a great sales woman!

Jasmine was absolutely wonderful…

Austin was very patient with us as we strolled the store and look at different options. We actually came back with our youngest son to look at bedrooms set before making our total purchase. He also actively found as many discounts as he could which was greatly appreciated.

Updated: While Michael was helpful at the purchasing part, the entire rest of the experience has been dreadful. On the day of delivery, the dresser I ordered came with a huge crack on the back so I couldn’t accept. Additionally, they delivered the wrong bed size rails. This was on a Friday, they told me the next available day was the following Tuesday. So no bed for 4 nights for me. I called to try and expedite a few times, but each time I was told “the managers were in a meeting and would call me back”. No calls back. On Sunday, the store associate got me on a conference call with delivery, who said “actually Wednesday is the earliest”. There was 0 effort to expedite or help. I was given no alternatives because she said she just schedules deliveries, can’t help with my other problems. The sales associate said he would try to get me some compensation, after all, if I miss my delivery appointment window, I get charged. He said he’d escalated to the highest customer service person. It has been 3 weeks and when I checked in with him, he said he’s been making notes and trying to have his people call me to fix it, but nothing else he can do. So he gave me the customer service number. I know I’m just screaming at clouds here, but this is very poor customer service and I’m just one person, but I won’t purchase from here, or recommend Ashley store to anyone I know. I will actively discourage everyone. Once my money was received, that’s where the “customer service” part ended. Extremely disappointing and frustrating. Original post: Michael was very thorough and helpful throughout the whole process.

Erika helped me out and she is amazing. I was looking at other places like Grand Furniture and Bobs discount furniture and nothing really stood out. However, when i came in to Ashley Furniture i found the perfect table and ended up buying it. Erika was very quick and efficient. I’m definitely coming back here. The manager Andy was super friendly and all in all very welcoming. Will be coming back here :)

Had a great experience. Erica helped both my sister and I find everything we needed. We felt very welcomed and comfortable. Will definitely come back.

Jasmine was such a great help!

Jasmine was very helpful and polite.

Jasmine was great!

Timothy Lewis was very professional and helped us pick the perfect dining room table for our home. He was absolutely perfect from the greeting to the purchase. Highly recommend Timothy Lewis for top-notch customer service! Thank you!

Emma was great!! Very informative, responsive and helpful!!! ⭐️⭐️⭐️⭐️⭐️

I had a wonderful experience with Ashley. I was serviced by Ty Grant and he had amazing customer services and helped very well with my purchase.

Ty, excellent customer service.

Patricia was amazing. She was very low pressure and patient while we looked at a lot of choices. She was very knowledgeable about the couches I was looking at and answered all of my questions without hesitation. Her supervisor, Adam, worked with us to keep us on budget which I very much appreciated since we are heading into the holidays. I'm very pleased with my experience and will definitely be back in the future.

Mike was a huge help with assisting us and getting us the best deals!

Tes gave us great service and was extremely helpful in helping us navigate the order and delivery process.

Michael was really nice and helpful!

I worked with Tyvon and the manager Adam, and they were both amazing. The level of customer service provided was upstanding compared to the level of customer service I received in the local market bob’s was by far the worst experience ever

Austin was very helpful with my furniture purchase. He was thorough and ensured my needs were heard and taken care of. The entire Ashley team in Chesapeake was friendly and helpful! Highly recommend this location!

Ms. Patricia was a huge help! Very friendly and helpful!

Micheal was literally the best!!!! I almost brought the whole store with the great deals he offered 😅.. no seriously super helpful! Relatable! Professional! If I could give him a 10star I would! Ask for him when you come to ashleys

Mr. Shawn Ruffin was very patient and knowledgeable of all the items that is displayed. I would recommend him to anyone for all furniture needs and wants.

Austin was great. Very precise and well informed. He gave us the best customer service.

Excellent customer service by Tes!

Erika was tremendously helpful and they price matched to their website without batting an eye. The clerks were patient with us goofing about and trying out every seat, and we enjoyed our time in the store. There is an expensive inventory on-site, along with stations throughout the store to view other inventory not present.

My husband and I set out to purchase a new mattress and planned on visiting many stores. When we walked into Ashley, Ty greeted us. He was very knowledgeable and was able to answer all of our questions (and we had a lot of them lol) with ease and wasnt salesman pushy either. He was patient and did his best to give us the best deal available. Thank you Ty and Adam!

He worked hard to find us the best deal and pieces that we wanted!

Friendly. Greeted at door. Assisted by Mr. Italy (DiCicco). Resulted in a sale and next day delivery. Thank you.

Jasmine was amazing. She helped me find a bedroom set for my daughter. She was very helpful.

Austin was great to deal with

Mr Leon Sampson was outstanding. He was very patient with me and made sure I was well taken care of. I highly recommend you coming to see him for your furniture needs.

I had to downgrade this after 6 weeks since October, after dealing with their customer service. Their delivery people are such jerks. They want to charge me double for delivery when they can't even give me a smaller timeframe of when they are coming. I'm available the morning but I can't be available 12 hours, why cant you give me a four hour window. They then said if I cancelled 2 days before Hand which is when they said they would narrow down a window they won't deliver it unless I pay double for delivery. You haven't done anything what are you doing doubling the delivery when you've done nothing but call and tell me your charging me double and cant even communicate what time you are delivering. What a scam charging double for delivery. I spent probably close to 20k with this store since I bought my house and they treat you like this. This one purchase was over 7500. Also don't ever get a temperpedic mattress. The soft is hard as a rock and I'm in more pain with the temperpedic than my old mattress. That's not the sellers fault but a bad product, $4k plus down the drain.

MICHAEL IS AMAZING!!! Top tier, deserves a raise, especially for the speedy delivery set up!

First time buyer Erica was very helpful and made the process very easy

Erica was fantastic in helping us choose the perfect furniture for our new sunroom!

Michael was patient with us and quick to complete the paperwork.

Austin was helpful, knowledgeable and extremely patient. He allow me to search through the store with overcrowding me and I left with a purchase and no outstanding questions.

very helpful kind workers

Shawn was very professional and welcoming. He made the process very smooth

Erica and Adam are super awesome! Made for a great shopping experience. We will definitely be back.

Shawn was nice and helpful

Patricia Watters

Patricia Watters

Timothy was an awesome salesman. He went above and beyond to ensure I got what I wanted. I also liked that he wasn't a pushy salesperson. That's what made me purchase today. Ask for him when you visit!

Jasmine was great. She answered all my questions.

Tes was great!

Austin was a great help.

Tes and Tim were so helpful in assisting my boyfriend and I in purchasing new sets for our apartment and gave amazing discounts!!!!!

Patricia Watters was great! Appreciate her service and sold me my new couch. Thank you!

As we all know furniture shopping is stressful but Diane was absolutely amazing. She was patient and kind and extremely helpful. Her knowledge in interior design and explaining in detail the pieces. We were looking around for 2 days for the right sectional and she as dedicated in helping us find the best one for us. Never pushy once! She made our experience a great one! We will be back because of her! If you are looking for furniture that matches your aesthetic please go see Diane!

Adam and Emma was amazing!!!

“I had an amazing experience at Ashley Furniture thanks to Ty, Adam, and Robin. From the moment I walked in, they went above and beyond to provide exceptional customer service. They were knowledgeable, friendly, and truly made me feel like a valued customer. Not only did they help me find exactly what I was looking for, but they also worked with me to offer some great discounts that fit my budget. Their professionalism and attention to detail made the entire process smooth and enjoyable. I highly recommend Ashley Furniture, especially if you have the chance to work with this fantastic team!

Jasmine made our experience simple, easy, and stress-free!!! Would recommend coming in and asking for Jasmine.

Tes was amazing !!! very great customer service and worked with me through the pricing . he also let me know all my options and was very kind and full of energy . i highly recommend this location !

Austin was a great sales associate and very knowledgeable.

Excellent service from Timothy Lewis! Highly recommend!

Thank you Austin and Adam. I had a lot of questions, great customer service! Kelly

Jasmine, our sales associate, was very friendly and provided great information on the furniture sold here. She gave us peace of mind that Ashley Furniture sells quality pieces. We were unsure at first, but after sitting on the furniture we believe we bought a comfy and durable sectional. Thanks Jasmine for a great shopping experience and highly recommend Ashley Furniture

Jasmine M. was very friendly, knowledgeable, and patient with all of our questions. Had a good experience!

Patricia Watters was such a pleasure to work with. She was friendly as soon as she saw us walk in and assisted us throughout the whole process of purchasing a couch. We were deciding between two couches and she was patient and knowledgeable while we decided. Thanks Patricia!

Austin was very helpful in every way.

Austin was a great sales advisor, was very attentive and informative! We greatly appreciate his help

Michael Diccico was GREAT to work with—he took the time to find exactly the furniture we wanted in stock and at our price point!

Diane Steen helped us with our entire purchase and was absolutely amazing!!

Diane was outstanding with everything. Outstanding customer service.

Fantastic customer service. Diane Steen was fantastic and helped us with all put needs.

Mike was great! Huge help. We appreciate how hard he worked to get us a great deal.

Diane was wonderful and helped us find the perfect sofa and made the experience seamless.

ERIN WAS AWESOME SHE GREETED ME AS SOON AS I WALKED IN THE OUTLET POINTED ME IN THE RIGHT DIRECTION AND THEN DIANE HELPED ME FINISH WITH MY FURNITURE SHE DEFINITELY WAS VERY KNOWLEDGEABLE AND A GREAT HELP ..... I WILL BE TELLING ALL MY FAMILY ABOUT ASHLEY....

Do yourself a favor and do NOT purchase the warranty through them , it is not through them even though they may say it is, its through a 3rd party. The warranty is a complete SCAM, it is like pulling teeth to get ANYWHERE with them and they will do anything to avoid repairing your furnature or even sending someone out to look at it. One year old recliner should not have died already

Mrs. Patricia was extremely patient with me for three weeks helping me purchase my furniture. Her patience & dedication to her job is absolutely amazing. She even came in on her off day to help Me complete my purchase & stayed with me till the last signature. I truly appreciate everything she did for me. I 100% recommend her if you need furniture. Thank you Mrs. Patricia! You’re the best!

Austin was amazing. He went above and beyond to help my sister get a power lift recliner at a great price. He was informative, kind and so helpful. We greatly appreciate his help and expertise. Thank you Austin M.

We had THE BEST experience. Everyone was so helpful and there were so many great options. We found our dream furniture and mattress!

Walk the store with Diane, was very impressed with her knowledge of the furniture.

Go see Erin!!!

Go see Diane!! She's amazing!!

I was more than pleased with my visit and overall purchase from Ashley's. Ty assisted me; he was very patient and accommodating. He worked with me to ensure I received the best deal. I appreciate the excellent customer service. 5 stars aren't nearly enough for Ty and Cam! Thanks again.

Jasmine was a lot of help and very friendly!

Tim was amazing and went out of his way to ensure we absolutely loved our new couch, he went as far as walking us to another Ashley store to make sure we got what we wanted. Surpurb customer service.

Patricia and Dee were so helpful and patient with me. Ended up with two beautiful rooms of furniture.

Michael was absolutely amazing. Great hospitality and friendliness. Michael made sure that we got everything we needed for my parents new home.. We will definitely be doing business again

Jasmine M. - Outstanding customer sevice! Friendly and knowledgeable!

Jasmine was the best person for my family to associate with and purchase from. Thanks Ashley.

Jasmine McIver was very helpful and guided us through the main and outlet store. She was very knowledgeable and friendly.

Our experience was wonderful and Austin Malcolm was extremely knowledgeable and very very helpful

Ms. Patricia was very kind and helpful!!

Visited 3 times before making our purchase. Each time was greeted and treated exceptionally. Diane was super helpful and not pushy. Will come back!

Diane was very professional, helpful, and knowledgeable about the furniture we were wanting. Made my girlfriend and i feel very comfortable and safe about what we were choosing and helped pick out matching furniture as well, we are very thankful to have been helped by her.

Jasmin - On point. Great job. Good experience.

Jasmine was really nice and attentive, she took care of us. I definitely recommend her if you’re shopping at Ashley Furniture

Michael was an outstanding salesman! He knew exactly what we were looking for, showed us options and gave us space to talk and look around the store. He was so professional, knowledgeable and made us feel like we were the most important customer. He worked to get us the best deals possible and followed up afterwards. Highly recommend the Greenbrier store and Michael as a salesman! Excellent customer service!

Worked with Diane and she was awesome! We purchased a new sectional, rug, and coffee table with her help. She has very good style & didn’t hesitate to move end tables & coffee tables across the store with me to see how they would look with our sectional & rug! Hopefully her value is recognized and rewarded!

Diane was wonderful! She’s the reason we purchased with Ashley’s furniture!

Excellent experience buying our dining room furniture. Austin was wonderful!

Jasmine’s and Mike D had the greatest customer service was awesome. She should be a manager.

Absolutely amazing sales person and did not push or rush. Thank you so much Jasmine!

Tes and Leon provide excellent customer care!

Tess was great!

Patricia approached us and was very helpful, friendly, and attentive. She had a great attitude and approach that felt genuine.

Mrs. Jasmine what great sale lady. Recommend store and sale lady

Patricia Watters the best in the building highly recommend her with anything you need.

Mike D was amazing!

Came in today looking for a sofa, Mike D helped us during our time in store. Gave us great customer service and plenty of space to browse all the options

Mike D was phenomenal. Great service.

Tes was wonderful and helped me find exactly what I wanted and needed!

Very helpful with durable fabric request and inventory availability. Will be back to deal with Shawn again!!

Shawn was amazing and showed us many options so we didn't settle

Tes was AMAZING and very helpful with our purchases.

Not only did Tes have a great suit, he was extremely helpful while giving my husband and I the space we needed to look and see what we wanted. He answered all of our questions and had a great personality. Can’t wait to have our new bedroom set.

We went into Ashley’s during Labor Day Weekend, and Jasmine helped us pick out our Living Room sectional. She was very helpful, friendly,and patient with us as we walked around the store. She answered all of our questions in details and gave recommendations. We enjoyed Jasmine service while shopping with Ashley’s.

Austin did an excellent job with helping us select our newest furniture for Our home. Thank you Austin!

My husband and I came in during Ashley’s Labor Day sale. We needed furniture for several rooms in our soon to be built home. Ty Grant was our sales person. He was so helpful, friendly and patient. It made the whole experience totally worth the visit. He’s a keeper. Thank you Ty.

De was amazing, informative, and so cheerful. If we ever need anymore furniture we will definitely seek her out!

Jasmine did a great job helping us select a furniture set. Jasmine was very friendly. Mike

Jazmine was excellent to work with. Very knowledgeable and friendly. Perfect level of attentiveness. Around for questions but allowed us to shop without pressure.

Mr. Tess and Mr. Leon was exceptionally on point working me on the assistance with my bedding and den furniture. He patiently took the time with us.

The salesperson MR. Tess was great with our purchase today. We came in for new bedding. And also purchased front room furniture. Awesome salesman. I would recommend him to other people I know.

Tes was our salesman during the visit. He was very professional and knowledgeable about all the bedroom sets that we asked about. Thanks Tes!

Mike D was great. Friendly, knowledgeable and not overly pushy! Thanks Mike.

Austin was helpful very friendly and listened to what I needed

Misty and Tes were absolutely outstanding!!!!!!!!

Mike D provided literally angelic level service. He was friendly, knowledgeable, blew our minds with the level of discounts he was able to offer. We will for sure shoot any business we know his way. Thanks dude!

Misty was a great help and very patient with us while we searched for our new sofa. Definitely will return!

Jasmine was awesome. If it wasn’t for her my friend would’ve walked out without the couch of his dreams.

Jasmine was helpful and pleasant. No pressure selling. Bought what I was looking for. Thank you. Didn't take an hour for approval. Thank you again

Michael Dicicco was great, knowledgeable and personable. Would buy from him again.

I came to look and with smart ideas and a good salesman I found what my husband wanted fir his room Thank you Austin.

Austin was great and attentive. He helped us find a living room set and got us a great deal!

Shawn has helped me out buying furniture for my new apartment and has made the process so easy and enjoyable! He was extremely helpful, knowledgeable, and friendly. Go to Shawn for all of your furniture needs!

Ty Grant was amazing to work with

Jasmine was fantastic , she was quick and able to work through some quirks with the signs on the table I wanted , she was great and I very much appreciated her help and the experience I had.

Jaz was amazing 10/10 I do recommend

Jasmine was aweaome

I changed my mind about a desk previously purchased but not delivered. Jasmine helped me find one that works much better. Jasmine is knowledgeable, professional and a pleasure to work with.

Great experience. Jasmine made me feel at home. And helped me find the best deals and options that fit my budget. 10 out of 10 !!!! Great customer service!!!!

Great customer service ! Ty Grant

Austin helped me pick the best couch for our family wasn’t pushy and didn’t try and up sell us for things we didn’t need 10/10 for Austin!

Jasmine was excellent! Helpful, professional and got us a good deal!

Shawn was great to work with! He was very knowledgeable about all the products, and was able to find exactly what we were looking for.

Shawn was awesome! He wasn’t pushy or overbearing at all. He showed us options and let us decide, but was there to answer all questions! We found exactly what we were looking for, and couldn’t be happier with our experience working with Shawn

Austin was very helpful, patient, and professional.

Jack H was excellent ! Very smooth transaction and very knowledgeable! Thank you very much!

I work with Ty Grant today and the experience was amazing he’s very knowledgeable about the furniture and mattresses and was very patient. Came in for a living room set, left with a mattress and sofa and loveseat he gives me a spectacular deal for everything!! If you need any furniture ask for Ty Grant.

Misty was very helpful with the purchase of multiple love seats. Very prompt to follow up and answered all my questions.

Tyvon Grant was amazing! He went above and beyond to make sure that my needs were met! He was extremely helpful by showing me all the different type of materials they use and which material he recommended. He clearly knew what he was doing, I would recommend working with him if you have the chance.

Tes was our sales person and he was absolutely phenomenal!!! Took his time to explain the differences in furniture to ensure we got exactly what we needed. We will be back!!

Ty Grant helped me and my family find the set I was looking for. He was very knowledgeable and professional. I would recommend him if you’re looking for any type of furniture. He’s great!!

Tes and Misty were amazing in helping my husband and I look for and find our new mattress and bed frame! They were extremely friendly and very helpful with all of the information and process of buying. Definitely want to come back to buy more from them!