Ashley Outlet Chesapeake, VA

Jasmine helped us so much, it was a pleasure and a breath of fresh air. It was truly an easy and fun process. It was all organic, wasn’t all about the sale. She is very flexible and here to HELP!! If you want it done or want whats REAL, go to JASMINE. My wife and I (Newly weds) found everything entirely easy.

Jasmine was so helpful and knowledgeable! She even personally walked us over to their sister store to show us a piece of furniture that was exactly what we were looking for!

The people that work there are very friendly and helpful We purchased all our furniture from them and couldn’t be happier

Friendly customer service. Lorenz patiently went above and beyond to help find the piece we were searching for and was extremely knowledgeable. We most defintely will purchase items again from this location again.

Mike was great!

I went to Ashley Furniture today and was helped by a young lady named Jasmine. She is an EXCELLENT salesperson professional, knowledgeable, and kind. A beautiful young lady inside and out. THANK YOU, JASMINE!!!

Mike was a very helpful but low pressure salesman. We are excited for our new reclining living room furniture. Thank you for answering all our questions

Great labor day sale! Michael a great sales rep, helpful but not too pushy! Highly recommend!

Great costumer service. Came in just to look and the had a 50% off sale. Our sales person and finance person were both amazing! Got our payment where we needed it to be for our new couch which we love! Edit:We had to return a piece of the sectional as it didn't all fit in our living room. They were excellent in adjusting the financing and payment. Then we went down to the outlet store and found a coffee table that we absolutely lived, and the salesperson got us an EXCELLENT deal! And the finance people were again the absolute best! If you are in the market for any furniture at all, I recommend Ashley Furniture and Outlet Store in Greenbrier 100%!!

Came into the store not expecting to purchase anything right away but our sales rep Jasmine did an amazing job helping us. Now we have an amazing dinning room set and I couldn't be any happier, thanks to Jasmine! I will definitely be coming back for future furniture purchases.

Timothy was a fantastic salesman. He was patient and explained to us how the pricing works and was very knowledgeable and easy to work with. I will definitely seek him out when making another purchase

Jasmine was super helpful and professional! Definitely will be back!

Michael was amazing, super friendly and very patient when we were trying to decide on what furniture to buy.

Jasmine and Alex were amazing! Got me exactly what my mind had envisioned. Thank you all at Ashley!

Jasmine was so helpful for us as soon as we walked in ! Made the process so quick and easy!!

Mike made the process easy and fun. Would recommend him from the greenbrier store.

Jasmine did a great job helping me with my purchases. She was friendly, professional, and courteous. Thanks so much, Jasmine!

Efficient and helpful sales people.

Quay is an awesome help and has good knowledge about the furniture he made my experience very simple and enjoyable

Experience was great. Timothy Lewis was so helpful and personable. I would definately shop here again.

We had a fantastic experience purchasing our bedroom furniture here, thanks to Micheal D. He gave us the space to browse and talk things over without hovering, but was right there when we had questions or needed details. He was knowledgeable, patient, and made the whole process feel easy and stress-free. We love our new furniture and truly appreciate the comfortable buying experience!

Jasmine helped me with getting the right living room furniture for my place.

This place is great! Patricia was amazing help and great to work with!

I had a great experience at Ashley’s furniture in Chesapeake. I live in Virginia Beach but the staff at Chesapeake are top notch and out do the VA B store. Jasmine was my agent. She’s the best. I knew before I went into the store, Jasmine is who I wanted to work with. I was in the store a year ago looking for furniture for my office. She was so helpful and patient. I knew I had to work with her again. I can’t recommend Jasmine and Ashley’s in Chesapeake enough, absolute 10/10. They are friendly, professional, great communication, and it’s a happy environment.

Jasmine the sales representative was awesome. This was my first time shopping with Ashley and she has gained you all a customer for life. She made the process so easy. Not to mention I found some beautiful furniture for my new house. Thank you so much Jasmine for making me feel at home. I’ll be back to see you soon.

I enjoyed my visit here with my daughter. The sells rep. Jasmine did an fantastic job with us,thank you Jasmine for all of your help.

Qua’veyon Cofield was patient and had great product knowledge. What a pleasure meeting a salesperson that put out needs first spent three hours with us, moved furniture, and more. It paid off because we bought a living room and dining room. Bravo. Great deal on the furniture too.

Jasmine at Ashley furniture was super helpful in my search for a couch to fit my space and needs. Very knowledgeable in the types of fabrics and listened to me for what I was looking for in my space. I would definitely recommend her assistance in the search for furniture that fits your space and style.

jasmine was amazing! helped out a lot and we ended up getting the perfect sectional for our house

We went to Ashley Furniture in Chesapeake and Mr Tim helped us and was the most pleasant salesman ever. Highly recommend him and this location.

Jasmine was great!

So thankful we met Jasmine! She was very helpful and patient as we sat on a million different couches. She showed us all the features and talked about the pros/cons of the ones we were debating on. We will definitely be back for a mattress soon!

Great service by Michael. Appreciate the professionalism and quality sale today.

Michael was exceptional with customer service and went above and beyond accommodating with specific styles and colors!

Mike Di Cicco is the best! I’ve been to quite a few Ashley’s, even this one about a year ago and found the sales people less than warm/helpful. Mike was a lot of fun and willing to answer any questions, he also enjoyed my back and forth banter and made sure we got a great deal! Any questions we had he quickly got answers for and was honest. No over promising, no BS. He also stays close but doesn’t make you feel like you’re being followed. Even hauled 4 lamps we wanted to the front while we kept looking, then carried them to the other Ashley’s! Above and beyond! I’ll be back for myself!! Thank you for helping my mom and I pick out some furniture for her new home.

Wonderful experience with Leon Samson. When walking in to the Outlet, he respected my request to look around by myself. Not sure of dining set and couch style wanted. He explained everything to me and answered all my questions. No pressure at all. Ended up at the regular store. Leon was very patient, helpful, respectful, measured, knowledgeable, and very nice. Leon even went back to the dining set and brought a chair to compare with rug. Did not feel rushed. Ended up buying dining set, rug, and sofa/loveseat set. I do not like furniture shopping because how sales peolpe jump on you when walking in the door. Totally opposite with Leon. I did not expect to find or purchase anything. Leon showing me items that I was explaining to him of what my style helped alot. Ask for Leon for your sales person at the Ashley store in Chesapeake. Thank you for all your help Leon!

Ty Grant, Timothy, four ladies and another guy that knows how to sound a tune, which I can’t remember their names, that helped me on July 26, 2025 at around 11am are really awesome people who really go above and beyond to not just help their customers but to also make you feel welcome and appreciated! They are all very professional, friendly, kind, honest, trustworthy, and down to earth individuals! They do not haggle you around, but instead they give you the space you need to look around, and help you out when your ready for their assistance, and stills gives you the space you need after that to shop in comfort, not rushed or left waiting! They are upfront and honest! And if you do ever run into an issue since sometimes somethings are out of our control, they are right there to make things right, you won’t have to worry about tracking them down or being interrogated by them. They communicate well and will not leave you hanging! For all of those reasons but not limited to, I recommend Ashley’s Furniture Outlet located at 1591 Crossway Blvd Chesapeake Virginia! Thank you all for making my shopping experience even more enjoyable!

Jasmine was very helpful in assisting my family find a dining room table. We were hesitant about what set to get and she was patient with us as we made our final decision. I absolutely adored her personality as well :)

Jasmine was great!!! She helped me with size and color. She is very knowledgeable in furniture placement and decor.

Jasmine was super helpful! Got my dream couch. Lots of options for couches and configurations.

Jasmine helped. Was great buying experience. Highly recommend the nice lady that helped us.

Jasmine was extremely helpful and did not pressure us for a decision. Highly recommend!

Excellent sales rep. Easy when the product practically sells itself.

Michael was extremely helpful without being pushy. He gave us a quick run down when we came in and gave us the opportunity to look around and come to him with questions. We found the sofa and loveseat we loved and he got us out quickly. Would buy with him again.

Jasmine was great! She allowed me to shop freely and was there when I had questions.

Horrible. Called twice. No return phone calls. Cancelled order yet had to come in to get a refund. Stay away.

Came in to just look at couches and decided to buy when they had a 50% off sale. We were helped by Ethan, who was great. He was super knowledgeable and helped us pick a couch that checked all our boxes, matched our floors, and other furnishings and even gave up some of his commission to get us extra discounts.

Ethan was an excellent sales rep. Worked out a great deal. Very happy with my experience

Jasmine was awesome! Super helpful,quick to respond and very friendly. Will recommend her to everyone

My family and I went shopping for a couch and our first stop was Ashley’s. Best decision because Ethan was absolutely amazing in discussing exactly what we were looking for and showed us options at the main store and also awesome deals at the outlet Ashley right next door. We found our couch AND it was available to be delivered same week! Thank you Ethan

Micheal is FANTASTIC!!!!

My salesperson was Alex. He was very helpful in finding exactly what I was looking for. He never was in a rush and the process was very easy. He checked on me multiple times throughout my time in the store.

Had a great experience purchasing a couch through Ashley Outlet - Alex was especially helpful. However, they provided contact with a delivery company that they highly recommended. Paid $240 for delivery of the couch the following day. The delivery process was terrible with the couch damaged in the process and little accountability offered by delivery staff. After contacting their manager, their solution was they would come back and put a cleaning powder in the couch. If you choose to shop here, I would suggest finding your own delivery service. Update - after emailing the company per the response below from Ashley, I never received a phone call or email back.

Jasmine was very helpful!

Jasmine was very helpful and friendly!

Jasmine was awesome in helping us find everything we need!

Peggy Montgomery I have bought several times from Ashely Furniture and have been always pleased. I am not however pleased with their delivery service, Furniture Options VA. I bought a piece of furniture on 05/24/2025, It was to be delivered on 06/08/2025 between 4-7 pm. They called on Friday to confirm delivery, which I did. It is now 7:43 pm and still not furniture. No phone call, nothing and of course on Sunday night at 7 they are not open. Great Customer Service skills have gone away since Covid. Now you are at their mercy. I paid a $1000 for this furniture and the delivery fee. So what do I have to do to get my furniture? The finally showed up at 9:47 pm. Really nice guys. I felt so bad they were working that late.

Came into Ashley Outlet looking for a recliner loveseat. Jasmine offers her assistance but let me look without any hassle. I bought a loveseat and Jasmine was great.

Karl and Erica and Miss D were very helpful and friendly. I walked out with new furniture!

Loved working with Jasmine! She helped me pick a dining room table so quickly! Great customer service. Highly recommended!

Jasmine service at the Ashley Öutlet Store in the Chesapeake store was excellent

Mike is the man, make sure to ask him for free pillows with your purchase.

My experience with Jasmine and Andy was phenomenal! I will be visiting this location again, and anyone needing furniture go and see Jasmine!!!

Second time we have been in to see Tim Lewis to select and purchase new furniture. He has been very helpful and we are very pleased with his patience and professionalism.

While searching for the perfect accent for our home, we found it and thanks to "Miss D" we also were blessed with a wonderful discount! Thank you all at Ashley outlet for you help!

We had such a great experience at Ashley Furniture, all thanks to Jasmine! She was so friendly and helpful, offering thoughtful advice on design choices that made picking the perfect couch so much easier. Jasmine made sure everything was set up beautifully and took the time to help me really picture how it would look in my apartment . Her kindness, patience, and eye for design made the whole process smooth and enjoyable. If you’re shopping at Ashley Furniture, definitely ask for Jasmine—you’ll be in great hands!

I had such a wonderful experience at Ashley Furniture, thanks to Jasmine! She was incredibly friendly, welcoming, and really took the time to help us find exactly what we were looking for. Jasmine offered great advice on design choices and made the whole process feel easy and exciting. With her help, we found a beautiful couch that fits perfectly in our home. She even helped set everything up nicely so we could really see how it would look. Jasmine’s kindness, attention to detail, and genuine care made all the difference. If you’re shopping at Ashley Furniture, I highly recommend working with her—you’ll be glad you did!

Jasmine was an absolute pleasure to work with. She provided a welcoming and pressure-free experience, remained available to answer our questions without hovering, and made the entire process smooth and enjoyable. We are extremely happy with our purchase—she truly deserves recognition, and a raise!

Justin helped me and my boyfriend get a new mattress we desperately needed the same day! Thanks Justin!

Rita was excellent to work with! She helped configure multiple rooms and was quick to answer any questions!

Leon has been amazing!!! 22 years strong!

Jasmine was very friendly, knowledgeable, and and helpful without being pushy. We were able to get the outdoor furniture we needed without issues.

Jasmine is the best associate

Jasmine did a great job and had great service.

Today I got a great deal with Customer Representative, Jasmine, at the Chesapeake Greenbrier location. Thank you

Michael is awesome he was helpful and explained everything in detail. Very enthusiastic! Thank you!

Excellent service! Thank you to Ty especially, he helped us find the couch we wanted!

Show room experience was great as expected. we were told we could possible get the rocker as soon as that weekend. After we purchased the rocker we were told it would be one week out. Then when calling to pick up the rocker we were told it would be two more additional weeks and made to feel as if it was our fault. 2 more weeks pass and my rocker is still not here. Told it had been delayed again and that no other options existed, the rocker is still not here and not likely to be here for approx 7 weeks since I purchased it. My child has already been born and home for weeks with no rocker. Wish I had read the reviews prior, great customer experience when buying, once they have your money you will no longer be taken care of. The Amish will build and deliver higher quality products with faster turn around.

Jasmine was amazing! Best customer service experience I’ve had in a very long time! Top notch service with a smile! I will definitely return!

Jasmine is my sales person. She was friendly the time I walked in the door! She was informative, quick with services, and answered all my questions. I definitely recommend asking for Jasmine when at Ashley Outlet! 😊

Timothy Lewis was excellent at helping us around the store

Tiona is great!! She was very attentive to what I needed and showed me exactly what I wanted. I give her five stars

Shopping here was a breeze! Alex was knowledgeable and helped me pick exactly what I wanted. Checking out at office was quick and efficient with Ms De. Will recommend to family & friends!

I enjoyed my trip to Ashley furniture..my sales associate Timothy was very pleasant, he was very knowledgeable about the furniture. I would very much love to do business with him again.

Quality associate experience. Kind,helpful, and answered all our questions. Thank you.

Shawn R was awesome! He went above and beyond to ensure we were happy!

Great experience. Tes was very professional. He helped me find the perfect recliner and it was delivered same day!

Erica was great we walked in and out with a new chair and ottoman in no time!

Tim is an excellent customer representative and knowledgeable about the product.

Jasmine was very helpful and friendly! We are super happy with out purchase.

Jasmine and De .Awesome job with a great smiles and helpful. Keep up the good work.

Me and my fiancé went to this location after we found mold on our mattress. We were assisted by a sweet lady name Diane who helped us find a mattress that day and it was a purple mattress half off. Highly recommend!!!!

Thank you Jasmine for helping me through this terrific purchase, 5 star customer service!

Walked in looking for a housewarming gift my granddaughter’s first apartment on a budget! Erika helped me through the process and Ms De finished everything up! When I tell you about Blessings.. they are🤗 Ashley Furniture is the absolute Best. The whole staff was very welcoming when I first walked in the door

Thank you for the great customer service

🌟🌟🌟🌟🌟 I recently visited the Ashley Furniture store, and I must say, my experience was nothing short of exceptional. The employees at this location truly deserve to be recognized for their dedication, professionalism, and sheer enthusiasm. From the moment I walked in, I was greeted with warm smiles and genuine welcomes. The staff made me feel valued and at ease, and their extensive knowledge of the products was impressive. They patiently listened to my needs and preferences, providing thoughtful and insightful suggestions that made my shopping experience a breeze. One standout employee, Erica, went above and beyond to ensure I found the perfect pieces for my home. She was attentive, courteous, and incredibly knowledgeable about every item. Her passion for assisting and commitment to customer satisfaction shone through in every interaction. Miss De, was amazing at getting us out the door verifying our purchase, financing and protection plan, her kindness and vibrance were not unoticed even by our kids who absolutely adored her. In a world where excellent customer service is increasingly rare, the team at Ashley Furniture stands out as a beacon of excellence. Their dedication to their customers is truly commendable, and I highly recommend this store to anyone in search of quality furniture and top-notch service. Thank you, Ashley Furniture, for making my shopping experience so enjoyable. I will definitely be returning for future purchases!

We came in to purchase a mattress and Jasmine was amazing . She showed us so many options and was so sweet and helpful. We’re on our way home with our new mattress.

Tim did a great needs assessment from our initial greeting and helped us the perfect mattress and furniture. Very professional.

Jasmine is fantastic! My shopping trip was a great experience

Jasmine was very attentive and professional an and met all our needs! Thank you:)

Jasmine M. was very helpful and patient with the long list of questions we had concerning our furniture needs. Had a good experience at Ashley furniture today!!! Thanks again Jasmine M.

Jasmine was awesome! So helpful and genuine. We were able to get a great deal and order a couch in less than 30 minutes. So excited to have a wonderful piece in our home and grateful for the lovely customer service. Highly recommend!

Jasmine was very helpful and professional! She was able to answer all of my questions and made the process of purchasing a couch seamless!

Five starts all the way. Patricia and T were the most fun to shop with. We will definitely be back for any other furniture needs.

This was a great experience. I was able to come in and find just what I needed. They were also running a sale that was half off. All the employees were very friendly and helpful. I would definitely recommend Ashley Furniture for anyone looking for new furniture.

Diane Steen was so helpful and friendly. I would give her 10 stars if I could.

Timothy at Ashley was very helpful. Answered all our questions ad helped us find what we were looking for. Would go to him again.

Shawn was great and very helpful for our purchase here! Dee was very efficient getting us checked out!

My product specialist ERIKA was fantastic and very knowledgeable. Can’t wait to receive my delivery. New look after 46 yrs. Definitely recommend

I want thank Erica and Tiara for being a great, kind and people in helping me today . keep up great work 5 star employees 👍🏿👍🏿👍🏿👍🏿

Jasmine M. was wonderful. Wasn’t overbearing, listened to what we wanted and answered all of our questions. We’ll definitely be seeing her for our next purchase.

I found everything I needed with the assistance of Jasmine S who gave me a stress-free shopping experience. She was delightful and answered all my questions. I want to thank her and Tavana for a great experience at the Ashley Outlet.

Tes and Mrs Tee made a horrible experience elsewhere absolutely amazing!!!!! Will go here and see them everytime!!!

Excellent service from Miss Erika and Tiara!!👍👍👍

Ty was very nice & new his stuff about the furniture we purchased. Would ask for him again for future purchases.

Tes was the man went above AND beyond. It was a pleasure along with Ms. Ebony. I appreciate yall!

Tim is one of the best salesman that I've ever dealt with. made this transaction very easily for us, explaining everything to us. He has such a wonderful personality thank you for having such a awesome salesman .

Tes really helped us out looking for our sofa, after shopping at 4 different furniture stores we finally found one we could agree on the color and layout,Tes is the man to help you out at ashley 😎

Tes is the best! Found us what we needed right away!

Erika is a fantastic help with the whole purchase of our new sectional couch. We’ve bought multiple bedroom sets and furniture from ashley and their corresponding stores. Very helpful and friendly.

Jasmine made the experience fast and easy. She showed me exactly what I was looking for and got me out the door.

Great experience today Erika was very helpful and Mrs.D make the transaction very smooth. Thank you to the Chesapeake Team!!!

Timothy was great, honest, and to the point. Highly recommend him for any help you need shopping!

Jasmine S was very helpful with picking out particular furniture for me and my boyfriend. She was patient and answered all of our questions. First time here and my experience was great. Thank you Jasmine

Emma was so helpful and kind! Great customer service!

Thank you for your awesome service Shawn! You knew exactly what I was looking for. I will definitely be back for my future furniture needs as well as recommend you to all my friends!

Erika was the absolute best person you could ask for!!! She shows you all your options and does not push you to do anything you don’t want to do! Please if you come here ask for her!!!

Jasmine service was AWESOME… Understanding,Attentive Great Customer Service ThankU

Jasmine spent a lot of time checking inventory, styles, we even went to next door location.

Customer Service from Timothy Lewis was so Excellent and Professional. Continue with the good work!

Patricia was beyond EXPECTATIONAL AND HELPFUL! She was super knowledgeable, walked me through the store and even walked me over to the Ashley Homestore all while respecting my budget and finding what I wanted. Helped me think out loud and narrow down my options. Found what I needed and also got a mattress which I was on the look for. She listens and goes above and beyond! Thank you so much for making this next move an easy one with your assistance!

Emma was so incredible during my visit today. I am delivering tomorrow and had Value City furnitures bail out on the furniture to a much later date. I went to Ashley outlet and not only was Emma super understanding and kind, she made sure that I found everything for the baby room in under an hour and have it delivered to my house before I get home from the hospital. I highly appreciate her help

Erica Mike are awesome! All kinds of deals!

We obtained tremendous deals on great furniture with the assistance of an awesome staff.

Tim Lewis was an exceptional sales associate at Ashley’s! He took time to listen to us, measured things, made helpful suggestions, and was responsive when we asked any questions. We definitely recommend you us his services.

Erika did an excellent job helping us find our furniture and helped us to get it at a price we were happy with! I highly recommend giving them a visit!

Tim was amazing, he was very helpful and made sure we got what we needed

Jasmine was amazing helping us to find a couch. Service was awesome!

Jasmine was amazing and extremely helpful!

Diane helped us to make our purchase effortless. Very personable and helpful😊

Jasmine is a great salesperson. She took care of us from start to finish. I would use her again and again.

Jasmine was an outstanding salesperson. She was very friendly, knowledgeable, and ensured that I got the help that I needed. I would definitely recommend this young lady!

My name is Crystal Greene. Jasmine was soo amazing and very tentative to our requests! She definitely took the time to explain the deals and made sure I got what I needed! Very personable! Thank you Jasmine at Ashley’s!! 😁

Jazmine was out salesperson. Her expertise and service was outstanding. 5-stars!!!

Patricia was an absolute treat! She greeted us when we arrived and helped us find what we were looking for. She was never pushy and we didn’t feel like she tried to over sell us on something we weren’t looking for. She helped us price match online prices and was very thorough in the check out details and process!

Erika was so friendly and not pushy. 50% off the couch and loveseat helped.

Ty was wonderful helping us with purchase and getting us a great deal. He helped us arrange delivery and he was ver thorough. He made my Dad happy. Which is hard to do.

Austin was the person helping me and he was very attentive and helpful

Great experience with Jasmine McIver today at the Chesapeake, VA location! She was very attentive to our needs and very knowledgeable about the inventory.

Austin was very helpful, knowledgeable, friendly and helped me get a good deal on my new sectional!

Very please with my experience at Ashley furniture thank you Jack Horton for your help. I will definitely be back!

Yes Has Excellent Customer Service and Kam was very efficient!! I will gladly send everyone I know this them!! Great Job Guys!!

Jasmine was a HUGEEE help when buying our couch! She was great with explaining our different options between couches & financing questions! Definitely see Jasmine at Ashley’s!

Jasmine took great care of us

Jasmine was extremely helpful; looking up many different items to ensure we were completely satisfied. Very knowledgeable about the furniture and mattress we selected.

Jasmine was really great and helped us get a new bed frame and mattress set. She was very helpful and very pleasant. She made the process very easy

Shawn is amazing. Highly recommend working with him. Very friendly and will let you shop at your own pace. Not pushy but will also ensure that you are happy with your purchase.

Trying to get all $14,000 worth of furniture delivered was horrible. I never got my rug. Rob went to store to get a refund and was told it probably was in the back. Sneakily they took the nasty floor sample and tried to pass it off as new. He asked if it was new and was told no. We paid for a new rug. He was told he could have it for half price. No, I don’t want a dirty rug. Never again will I shop there. Shawn salesman at Ashley in Chesapeake lies continually.

Tamia was absolutely wonderful and met all our furniture needs. She was extremely helpful, not pushy and got us a great !deal. I highly recommend Tamia

Jack was amazing to work with, patient and very helpful.

Tamia and Jazmine were a pleasure to work with. I initially worked with Jazmine but then I got to work with Tamia, and these two ladies have been amazing. If you stop to shop here check these two ladies out!

Mike D was great. I’m not sure how much he gets paid for doing this but he is very knowledge and deserves a raise immediately. Very patient and caring in regard to what we were looking for. For sure coming back for a mattress.

Jasmine was so helpful. Love my me couch!

Bought a sofa, loveseat and mattress.

Shawn did such and amazing job! Would not have gotten my couch without it!!

Jasmine was great, quickly helped me find the mattress I was looking for and worked within the small time frame I needed for it to be delivered 💙

Tamia was so fun to work with and we felt no pressure at all. Walked out with a couple items after being at multiple other furniture stores. She found pieces that we were looking for instead of taking us all around the store.

Shawn was extremely helpful with our sofa purchase.

Jasmine McIver - was absolutely wonderful! Very professional, not pushy, and knowledgeable about the product. Her down to earth personality really made our experience one of a kind.

Jasmine took care of us. Great customer service

Austin was AMAZING 🤩 He was very professional in his approach and answered all of my questions and I had alot 🤣

Shawn was awesome,and enjoyed his service

They were professional, helpful and not pushy. We appreciate the friendliness of the sales people. Buying the sectional was easy and timely. Great experience and we are looking forward to getting our couch when it comes in.

Shawn did a awesome job. I would recommend him to anyone that needs furniture.

Jasmine did an amazing job helping us purchase a sofa.

Tamia greeted me with a smile at the front door. She gave me space to shop and yet she was near by. She was knowledgeable about the products and pricing. I so appreciate her friendly yet professional demeaner.

Leon was incredibly personable. Leon made the experience quick and was very knowledgeable of the merchandise and process. He was an absolute superstar and I enjoyed all aspects of my experience.

Buying the table was all easy even got to bring it home same day The issue is with their warranty We have damaged occur the same day we got it October 2023 we checked the warranty and it was covered Called them the same day Called again for MONTHS with fake promises it’s JUNE 2024 Still no replacement. So when you call Ashely they are like not my problem call the warranty people. Call them and they say they will fix it within ten days. Well here we are months later with NO REPLACEMENT. Then we were told they would replace it but we will have to buy an all new warranty for the table so I don’t recommend them at all

Alex, had great customer service and helped us easily find what we were looking for.

We were so grateful for our service here. Jasmine was very helpful and quick, and made sure we were satisfied every step of the way. We would definitely recommend!

Sasha Guevara was an excellent sales rep at Ashley Outlet. She was knowledgeable in the different furniture styles and fabrics which was perfect as we are super picky. She was also really patient with all of our questions and side stories.

Jasmine provided great customer service, she was professional, patient, very knowledgeable, and willing to assist; I will seek her assistance everytime I visit the store.

Jasmine was friendly, professional, and efficient. Give the store a look if you need new furniture.

Great prices, great people!

Such great deals for such great quality! Michael Jenkins helped us find an awesome sectional - we can’t wait to get it home!

Really great customer service. Not pushy about sales and generally helpful with questions about furniture styles and financing options. Furniture is all 40% from the main store and delivery is quick!

Alex was super helpful in helping us furnish our living room. He wasn’t a pushy salesman at all. He was down to earth and happy to help us find the best bang for our buck. He was able to give all sorts of discounts as well. I definitely recommend working with him in the future as he made it a seamless process for us. We will be hitting him up for all of our future furniture needs, as the dude knows his stuff and genuinely wants you to get your space how you want it to be.

Alex was very helpful, was around when needed and not a pushy salesman. Look forward to our new couch!

Michael Dicicco was a great salesman . Michael took the time to assist us and answered our questions. Michael was very helpful.

Shawn and Cameron helped me sealed the deal to furnish my first apartment living room. It also appears that Shawn owes Cameron lunch lol. Thank you for the hospitality guys!!!

Ed was a wonderful help!

Called for service and repair. Received neither. Was lied to when associate stated that they would call me right back and they didn't. Purchased sofa over 5 years ago and was willing to pay the service fee and still no assistance.

Jasmine was awesome and provide excellent customer service! She was friendly and very knowledgeable

Mr. Alex was super nice and friendly with helping my self and dad on getting some new furniture highly recommend him for furniture shopping needs Ms. Annette was so nice and friendly when it came to purchasing and setting up all of delivery services My 78 year old dad loved there services as well as my self

Alex and miss annette were amazing Thank you so much

Great quality furniture, I highly recommend going to give this place a look. Extremely wide variety of beautiful furniture. Everyone is very welcoming and professional. My wife and I were very satisfied with the customer service of all the sales associates. Make sure when you stop in you ask for Alex, he will do what is needed to ensure you get a solid deal! I would definitely recommend this store to others.

Mr. Leon was very helpful from the start. He was knowledgeable in the product he was showing me.. His character and attitude was absolutely amazing. Thank you, Leon, for your expertise help.

Leon was a very no nonsense sales person! Helped us find exactly what we wanted quickly and very friendly!

We found exactly what we needed here. Our salesperson Austin M. Let us look around until we had questions or concerns. Once we decided - his process of checking out was fast and easy. We were in and out less then an hour. Recommended- Go see Austin :-)

I had such a great experience at the outlet today. I recently had gone to the Ashley‘s on Virginia Beach Blvd., and had an unpleasant experience. I was looking for a specific chest but apparently it was discontinued. I was amazed when I saw it at the outlet. I was told that it might not be possible to just purchase the chest since it was trying to sell as a Whole bedroom set. Thankfully, Ms. De was very helpful and talked to the manager who allowed me to purchase it which made my day! I had a small problem while checking out, thanks to synchrony, but the ladies were very patient with me. I live in Virginia Beach, but would not mind driving all the way to Chesapeake instead of having to deal with the stores over here. I still can’t believe I got the chest I was searching for! Thank you!

Mr. Micheal Jenkins at the Greenbrier outlet was amazing . He gave us exactly what we were looking for ! He was very personable and easy to talk to . He made the experience of buying a couch very pleasant ! Give this man a raise !!!

Thanks for all your help finding us our new couch, Jasmine!

Jasmine walked us right through our purchase quickly and got us exactly what we wanted. She was very nice and super helpful.

We just purchased 2 nightstands at the Ashley furniture outlet and were very pleased especially with our personal shopper Jasmine. She was professional, friendly, and extremely helpful. Alana was our cashier and was also so friendly and efficient. We would definitely recommend shopping here!

Jasmine!!!!! She was amazing! Very attentive & relatable as soon as my fiance & I came through the door. She helped us find the perfect bed frame & mattress & made us feel comfortable in our decision making process. Definitely would come back again because she is the “mattress queen!” What y’all waiting on? Check her out at Ashley Furniture asap!

Went in today with my daughter to purchase a new bed. Jasmine was the absolute best. She was patient, friendly, and professional. She was very knowledgeable and answered all of our questions. She was so relatable. She made it a 5 star experience and I would definitely recommend Ashley because of her.

Jasmine did an amazing job helping my fiancé and I find a king mattress and bed frame. Very attentive and knowledgeable!!

Jasmine was the best in helping us. She listened to our needs and worked to make sure that we had what we needed. She was the very best.

Shawn was extremely polite and helpful. He also was close but didn’t hover. I highly recommend him as an excellent employee.

Top notch customer service! Jasmine is the best!

Shawn R. Helped us get our furniture on the Black Friday sale week and was very personable! Thank you Shawn!

Great deals and selection between the outlet and home store. We had the pleasure of working with De Stenson today and had wonderful service. She priced out many different options for us and ensured to give us helpful hints along the way. Highly recommend buying from here.

Michael was a pleasure to work with. He was personable and helpful. Not once during the process did we feel pressured to do anything. We would definitely work with him again in the future!

Jasmine was a wonderful help for us today! We got a couch today and she helped us every moment to make sure we got exactly what we wanted. I definitely would go to her for more housing needs!

Jasmine did amazing!!

Austin did a great job taking care of us! Helped us with the small details and got us situated and out the door fast.

Austin did a fabulous job assisting us with our new furniture purchase. Thank you so much for your help :)

We went looking for an new couch and we had been to several other places, doing price comparisons. Jasmine greeted us at the door and let us know about the sale going on and said to ask her if we had any questions. She checked up on us several times as we wandered around trying out all the couches. She was very pleasant and never pushy at all. When we asked about a couch we liked, but didn’t like the color, she showed us one similar in a color we loved! She also helped us with a computer desk we fell in love with while we were shopping. The entire process was fun, smooth, and Jasmine was a real pleasure to work with.

Austin did a great job! Quick, convenient and professional.

Jasmine was fantastic! Helped us get a great price on everything we were looking for and was super nice and helpful!

Nice selection of furniture. Courteous staff, in particular, Jasmine. She was able to make a good deal happen with big discounts. She was very friendly, kind, & a pleasure to work with!

Latricia Bailey was an awesome sales person! She brought me straight to the right living room furniture that I needed, and got me a sweet discount! We will refer her to friends and family.

I had an awesome experience shopping here today! I was on the hunt for a nice, yet inexpensive bed and I had Latrrica Bailey and Patricia Watters helping me! We found something I loved in the price range I was looking for! Either one of these ladies can help you find your perfect home furnishings too 😀

Patricia was the best took us all around the store and helped us pick out the perfect couch and chair!!!!

Sales associate Austin was very helpful, kind, knowledgeable and was given a great price, by the way. Highly recommend this location and sales associate.

Michael Di Cicco was very helpful and he found everything that I needed. I highly recommend this location and Michael because of the great customer service that I received.

Michael was a big help. We were looking for furniture in different rooms and he was very helpful in helping us decide the furniture. Superb customer service and he took his time with us.

Tes and Adam were a pleasure to work with and gave us a great deal on our new furniture . I would highly recommended working with them at the Ashley Outlet !!!

Michael helped me in store today and allowed me to browse at my own pace and followed up once I found what I was looking for. Very professional, 0 pressure to buy got me in and out of the store. Made suggestions that were applicable to my purchase and didn’t over do it. Highly suggest working with him.

Tes was amazing. Helped us get exactly what we wanted. Saved us lots of money and we will be back to see him anytime we need a furniture purchase

Mike was super helpful and made the experience super easy. Really appreciated all of his help

Austin Matzow was an awesome sales person. He was patient, helpful and thorough. He helped us find everything we needed in our price range , style and delivery requirements. Thanks Austin!

Cory was a pleasure to work with. Easy transaction.

Shawn was very knowledgeable and helpful with the decision to purchase a new mattress set. He took into consideration of my needs, what I was looking for - including price range, and I got just that! Excellent customer service skills and pleasant to do business with. I would recommend asking for him in assisting any furniture purchases in the store. I would also request working with him the next time I’m in the market for new home furniture.

De Stenson was very polite and extremely helpful. She took her time to make sure that I was completely satisfied and answered all my questions. You are very blessed to have her as your sales professional.I give her 5 stars. Beverly Balbuena

Jazmin was awesome and very professional. Hope I spelled her name correctly. We will be back

Jasmine was wonderful! She was able to get us all that we needed for a great price and within great timing. We appreciate her so much!

The Chesapeake store is amazing! Andy (Manager) initially helped me with a gaming chair for my granddaughter. Later, looking for a couch, Andy and Patricia assisted with a Queen tempur-pedic mattress with an adjustable base, Queen bed with lots of storage, couch, and recliner! All of it is amazing, but the mattress is like sleeping on a cloud. My husband and I both agree it is worth the money. Andy is the store Manager of both the regular store and the outlet. Both he and Patricia are amazing. A dynamic duo! I would not hesitate to recommend this store and definitely ask for Andy or Patricia. I financed part of mine and paid for part. Andy was EXTREMELY helpful with this. Look nowhere else! Go to Ashley. Andy is a great manager with great employees. The store’s customer service and delivery departments are great. So, to sum it up, the store has fabulous employees, furniture and prices!

Jasmine was great and gave excellent service!

Jasmine helped my wife and I pick out coordinating furniture for our new home. She was patient with us and we are excited for our new mattress and furniture.

Jasmine helped us furnish our whole house and provided excellent customer service.

Tes is amazing. So helpful and knowledgeable about both stores. Got us exactly what we wanted and knew exactly where everything is. 10/10 would highly recommend seeing him for anything furniture!

Mike was the best salesman ever!

Antron deserves a raise with his exceptional knowledge and exquisite representation of furniture sale and retail we were extremely pleased sincerely the Wellfords.

Patricia W. was a huge help in getting our daughters bedroom sets. She made sure we got the best deal possible and treated us like friends.

Jasmine was great; very knowledgeable and helpful.

Tes is AWESOME! He helped us to get a great deal! Go see him!

Shawn found us a great deal and a great couch!

Bought a chaise, couch, and ottoman. Maria B was awesome and friendly!

Shawn is a lifesaver! Excellent service! Thank you!!

We came in looking for table and chairs for our eat in kitchen. We asked for Jasmine as she worked with us twice before. Jasmine was very friendly, professional, and knowledgeable. She listened to our needs and was able to lead us to a set we liked. We had to leave before purchasing but Jasmine came in, on her day off, to help us complete our purchase. She even helped staff get table and chairs ready for pick up. Great job! We will return when we need other furniture. Thank you.

Jasmine was INCREDIBLE!!! She was knowledgeable about everything on the floor and made sure that I got exactly what I was looking for and we left the store completely satisfied!! We appreciate her customer service and professionalism! If we have anymore furniture or household needs we will definitely return to Ashley because of Jasmine!

Jasmine helped me get exactly what I was looking for! Thank you so much Ashley Outlet.. and THANK YOU Jasmine!!

Would have given 5 stars if I didn't have a bad experience with the cashier from hell. My rep Ty was excellent and he's the only reason I continued with the sale. But my great experience was ruined by an over zealous cashier that was too stupid to understand that signing for someone is not fraud if you have their permission. My mom was right in the store with me tending to my daughter. This lady saw her give me her card to do the transaction. Once I signed this idiot is going to make a big deal and say my mom had to resign. My mom was literally 2 ft away and asked why couldn't I sign for her. I have literally signed for my mom in front of a bank teller with no problem. But the issue really was that this cashier was rude and nasty the entire time and I know she just did it to be difficult. Ppl with an attitude like hers shouldn't deal with the public. Cashier ACO hope to never see you again!

Maria B. Appreciate your excellent service

My experience here was perfect! Antron was a huge help to me. Very polite and professional! Please see him whenever you come in. I will definitely be back and will request him!

Worked with Maria B at the Ashley Furniture store in Chesapeake, VA and she was phenomenal. Very patient and well knowledged. Would highly recommend her for your future furniture needs.

Great service, friendly staff, great atmosphere. Antron was a huge help.

Shawn did an amazing job! Great customer service!

Maria B. was fantastic! She was really helpful in our search for new living room chairs. She was informative and knowledgeable. Maria was receptive and very patient with all our questions and decisions!

Some tension between our saleperson and the finance rep. but overall a good experience

Ty was a great salesman very nice young man. He took his time with us and it was worth coming up to the store.

Jasmine was a huge help when we were shopping for our living room. We’ll be coming back soon.

Shawn provided excellent customer service, ask for him if you need furniture or mattress

Michael Diciccio could have sold me sand at the beach! Excellent service, very knowledgeable! Will make more purchases here in the future!

Jasmine was very helpful and knowledgeable.

Great service and great personality. -Jasmine

Austin was great and very helpful! Quick and efficient service. Very knowledgeable! 10 out of 10. Give him the free lunch!

We went in needing to furnish an entire new apartment on short notice and felt overwhelmed. As soon as we walked in Mike was there to walk us through the store and help us find exactly what we wanted. Definitely would recommend this store and Mike’s service to anyone in need of furniture!

Michael was absolutely quick, kind, and efficient. This was a great experience! Thank you all so much!

Jasmine did a great job assisting me with my dining room set

Jasmine was very professional.

Jasmine was awesome. Knowledgeable professional and thorough five star

Customer service was top tier! I was greeted immediately upon entering the store. Austin was my salesman and I must say that he was very knowledgeable and efficient. I’m happy to have chosen Ashley Outlet for my furniture needs.

Shawn was a great help!

Great service

Thank you Ms. Maria Boynton for your outstanding customer service. We will definitely love to continue doing business with you in the near future.

We bought a sofa and loveseat today at a great price!!! And everyone there at the store were awesome and very friendly especially the lady we worked with Jasmine Mclver!!! Thank you all for helping us🙂

Bought a couch from here, super friendly associates! Highly recommend Butch!

Tes was a very helpful representative. He took time to explain everything perfectly

Austin was great. Deserves the free lunch!!

Amazing service provided by Butch! Always hate going into these stores and being bombarded and pressured into buying things- BUT this wasn’t the case at all! He was helpful, gave us all the information and didn’t pressure us one bit! There was a great selection and anything that wasn’t in store could be pulled up on a very large tablet. Definitely a place I would recommend shopping!

Leon was most helpful, knowledgeable and courteous with spending time with us when making our purchase.

Butch and Annette was very helpful throughout the whole process. Helped us with getting the best deal.

Got a bed frame and bed for my daughter from Tes. He was extremely helpful from the moment we walked in the door through the finance portion, and all the way through the door! Will be coming back to buy whatever furniture I need here!

Jasmine's excellent customer service. I recently visited Ashley Furniture and had the pleasure of working with Jasmine, one of their customer service representatives. From the moment I walked in, Jasmine greeted me with a warm smile and made me feel welcomed. She took the time to understand what I was looking for and patiently walked me through their mattress selection. She was incredibly knowledgeable about the products and answered all of my questions in a clear and concise manner. What really stood out to me, however, was Jasmine's attentiveness to my needs. She listened carefully to my concerns and worked with me to find the perfect solution. Her customer service skills were top-notch, and she went above and beyond to make sure that I was completely satisfied with my purchase. Throughout the entire process, Jasmine was friendly, courteous, and professional. Her positive attitude and dedication to her job truly made my experience at Ashley Furniture a memorable one. I would highly recommend working with Jasmine if you're in the market for new mattress or furniture. She's an asset to the company and a shining example of excellent customer service. Thank you, Jasmine, for all of your help!

Antron Miller

For Shawn Ruffin- amazing service! We knew what we wanted, shared our expectations and Shawn truly made it so simple to go home with our special couch.

Tess was extremely helpful and helped us with all our needs. He was so patient with our daughter whose 11 and was super excited about picking out new furniture.

Great service. Tes was very helpful

Jasmine is professional and awesome, helped answer all questions, and get what we wanted and out the door without wasting our time

Austin this man did a fantastic job needs better pay and a free lunch. I am my wife will be coming back because of this man

Excellent customer service from Austin. Very thorough and highly knowledgeable about the products.

Jasmine McIver has excellent customer service skills. She was prompt and direct which was needed as my time is always limited. The new outlet store is just as great as the normal Ashley store.

JASMINE was very knowledgeable and helpful. I would absolutely recommend her to my family and friends

Tes helped with finding a bedframe and was extremely knowledgable, thorough, and friendly. Would recommend

Awesome experience at Ashley furniture outlet today. Walked in to look at sectionals and was promptly greeted by Tes. He answered all my questions and concerns promptly, and had the best attitude. Tes was not only extremely helpful but also very personable. In the end he worked with us on the price and got us exactly what we were looking for, for an amazing price. I highly recommend using him as your guide throughout the store.

Ms.Patricia made my experience sweet and fast.. love love her customer service. Ask for Patricia if you visit.

I’m happy to have chosen Ashley’s. Leon has been amazing, helpful, & professional through the entire process. We were able to find exactly what we were looking for at an amazing price. I would recommend everyone to shop here

Leon was great I will tell all my friends to shop with him

Shawn was great he took his time showing me different sectionals until I found the one thanks again will return in the future

Patricia was a wonderful sales Rep.

I received exceptional service from Butch and Myra today!! I’ve been going through a rough time but they made me feel so much better. I’m going to send everyone here!!

Butch and Mya was great. They helped us find what we were looking for with patience and much kindness.

Butch was excellent with his customer service. We came in for a chest and he almost sold us more than we came in for. He's highly recommended

Hello, I congratulate you for having a good job. I want to thank Michael for his attention to us.

Would give negative stars if possible. Ordered a sectional at Thanksgiving. Today they delivered the wrong sofa for the second time. Tried to say it was my fault. So sorry I shopped here. The pic is what they left my family with… 3/14/2023 update. I’ve received most of my money back and the furniture has been returned but I’m still being billed $23- no explanation- and I haven’t been refuded the $125 I have paid. Went to Havertys and purchased a much nicer sectional. Just want my money back from Ashley - not asking for compensation- just my money back. Hope that happens one day ….🙃. Ashley keeps saying to call synchrony and synchrony says call Ashely. Really Ashley credit the $141.72. You are crooks.

Butch at the Chesapeake store was amazing. He was extremely nice and helpful in my whole experience.

Great experience! Jasmine Mclver was able to help us out . Very professional !

Great service from Antron!

Thank you! Shawn Very Great Service

Shawn did amazing here at Ashley Outlet furniture store! Thank you for the great customer service and prices!

Kaylin was very helpful. She came right to me when I entered store. She talked me through the furniture and process.

Shawn did a great job

Tes was Awesome! customer service was great , go shop!

The new Ashley outlet in Greenbrier is very nice with great customer service and Jasmine was a big help and answered all the questions I had for her I will be back again

Thank you, Micheal, for making our furniture shopping experience quick and painless. :) You were knowledgeable and gave us the space we needed to make decisions on our own. Your professionalism was greatly appreciated.

Patricia and Myra were great from the moment we walked in and took the time to answer all our questions. Great friendly service. It has been 12 weeks and still have not received our furniture!

Kaylin help to find what I need , Very good service thank you I will come back !

Ask for Patricia she was fantastic! She is knowledgeable and informative! Thank you for great service!

Maria B was awesome very knowledgeable and helpful with helping us pick out a new king bed!!! 10 out of 10 highly recommend

Mike D. Was very helpful with the purchase of our new couch! Thanks bro!

Great experience with our sales professional Jasmine at the greenbrier location!! Thank you for all your help!

Patricia was extremely knowledgeable and helpful with assisting us in choosing a mattress. And we got a good price for our product.

My family and I had a wonderful experience with Myra Davis and Leon Sampson at the Chesapeake Location! As a long time returning customer, I can’t speak highly enough of the the professionalism and attention to detail this staff had! Walking out with an amazing deal, my highest recommendation to come give this location a try!

Customer service is awesome, manager in the purple need to give me the beautiful shirt (Myra)Sales people are very helpful.

Very quick and easy process

So beautiful love the store!!!

Ashley's New Outlet in Chesapeake Greenbriar. Very nice, Great prices, great customer service and knowledgeable sales team. Check it out if you would like beautiful furniture and or a great Mattress. An outlet above the rest.

The Ashley Outlet in Greenbrier looks great. They have a good selection of accessories. The customer service was awesome, and checking out was a breeze. We didn't know what a large choice of quality and luxury mattresses available at the outlet. You should absolutely check it out.

Ashley Outlet in greenbriar Chesapeake is awesome...love the layout...and selections...

It's looks amazing and have such a great selection of Mattresses , which I didn't expect to see in there .

Great furniture sold by great people. Office staff is beyond helpful

Nice friendly environment. Will be back.

Awesome service, selection, and prices!!!!

What a great store. Also great customer service and support !

Had an amazing experience! Will be back

The outlet is stunning I was very surprised by how nice an “outlet” is and I had great service