Ashley Store | Chesapeake, VA 23320

Their customer service is the worst I have ever seen or experienced! Towards the end of April 2023, I bought a queen bed, dresser and nightstand. It was delivered damaged. I reported this to them and they had another set delivered to me. You would think, after the first set arrived damaged, that they would inspect the replacement set to make sure it arrived in good condition. The 2nd set arrived damaged as well. I reported this to the store and they had the third set sent out on their VIP truck. Smh It is now June 1st. I have had 3 different sets sent to me and all have been damaged. I have had an empty dresser in my room since the end of April! I emailed to let them know that the third set arrive damaged as well and I asked for a manager to contact me. I received an email back letting me know that your manager would be contacting me.. I just want what I paid for.. brand new furniture that isn't already damaged. Apparently, that is something that they cannot give me! I deeply regret my decision to shop at Ashley in Chesapeake VA (Greenbrier) I would love it if someone from this store would care enough to make this right!!

If you are in the market for new furniture, go to the Ashleys in Chesapeake at greenbrier and ask for Antoine Miller. Saturday was the first time I walked into a furniture store and I was kindly greeted by Antoine. I had just went in to browse and get ideas but after a couple of hours in the store, and with the 50% Memorial Day sale, I knew I would be buying a couch this weekend. Over the last 3 days, Antoine gave me my space to Rome around the store, occasionally checking on me and answering any and every questions or concerns I had. I am very indecisive and put a lot of thought into big purchases as such. He helped me narrow down my options and stayed very patient with me while I went back and forth between 2 different couch sets. This made the process a little less stressful. I never once felt pressured to buy anything at any moment. Alway kept good an positive energy around. I wanted to take advantage of the sale, so I ended up buying a recliner sofa. I couldn't be happier with my decision. Overall I had a great experience and will be back for more furniture in the future! Thank you again Antoine!

Maria Boynton provided the best service experience that I've ever received in any aspect of a purchase. She was patient and answered all my questions. She is a true professional. While closing a sale is very important, I could see that my satisfaction was equally important. Thank you Maria

Austin was AMAZING to work with! Great service, great deals and information provided, and very patient with my process! Highly recommend Austin Malzow for all furnishing needs (and design recommendations)!

Mike is the man!

Micheal was great! I have been looking for a living room couch for a year and finally found one with the help of Micheal and his attention to detail and listening to my needs/wants.

Great job.

Antron Miller…………. The Best!

Austin gave us superb customer service and was very patient with my wife and I as we made our decision! He also gave us the best price which helped use stay within our budget! If you visit, ask for him, you won’t regret it!

We found everything we wanted and Mike was so great in helping us out. Super nice, has lots of knowledge and guided us to purchase what we wanted. We are super happy! Thanks Mike!