- < Home
- Back to Location Finder
- All Stores
- VA
- Chesapeake
Ashley Store | Chesapeake, VA 23320
Ashley Store
Store hours
Open today: 11:00 AM - 07:30 PM
About Ashley
The Ashley Store in Chesapeake, VA represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
Your home is more than a house, a condo, an apartment or four walls, it’s the daily moments you share that make it uniquely yours. At your Ashley Store in Southeastern Virginia, we celebrate those moments with you. Our promise is to help you discover the styles that reflect your life and give the furniture and accessories that make each space a place you love to live in. Shop our Furniture and Bedding Galleries in Hamptons Roads, featuring a 40,000 square foot showroom in Chesapeake across from the Greenbrier Mall, next to Michaels and the Coast Guard Exchange, a 45,000 square foot showroom in Virginia Beach, on Virginia Beach Boulevard in the heart of furniture row and our 30,000 square foot showroom in Newport News on Jefferson Avenue in the Oyster Point section. We also have the largest selection in the area of new home accents from artwork and lamps to 100 different styles of throw pillows to rugs and comforter sets. Our entire team looks forward to sharing with you our amazing selection of home furnishings that's bound to astound from contemporary to casual and traditional to youth. You’ll find the styles, selection and value that reflect today's trends coupled with exciting promotions and spectacular financing offers to meet your needs. Ashley Store is committed to being your trusted partner and style leader for your home. This commitment has made Ashley Store the largest furniture retailer in the U.S. and one of the world’s best-selling furniture store brands with more than 900 locations. Shop our Showrooms today for furniture, mattresses, accessories and more in Chesapeake, Virginia Beach & Newport News!
Customer Service
In-store offers
What our customers say
5
4
3
2
1
(2277)
(96)
(46)
(34)
(144)
Shawn was very helpful and patient with me and my wife. He is so kind and provides outstanding customer service. He took his time and ensured we got everything we wanted and more. We will be coming back to purchase more with Mr. Shawn. Thank you again sir.
Great service with Jasmin!!!
Austin was great!
Very knowledgeable and friendly. Good person to work with.
Shawn was very professional and polite. He made our purchase simple and was very helpful through the process
Great service. Mike was very helpful!
Come see Diane at Ashley’s Furniture, she is knowledgeable about the product, professional and kind. She made me feel in control the whole time and did was not pushy or hover over us.
Tes was a great help from the moment we walked in the door. Very patient and gave us the space we needed. Great customer service
Diane greeted us and let us free. Once we had questions she came back and answered them. No pressure to get extra anything. We had a high list of demands with a low budget and she got it all to work out. Thanks!
Erica was very helpful in finding the perfect furniture for our newly remodeled living room and dining room! She was not pushy at all, we will definitely contact her in the future for any of our furniture needs.
Patricia was the absolute best! My next purchase will def be with her! I bought some couches at a store nearby and was returning it (I was incorrectly told it would be delivered that weekend) and walked into this Ashley’s just to see if I’d be able to find a couch that would come in on time. Patricia was so honest on timelines which made us want to buy the couches through her regardless of the date it would come in. Luckily for us she was able find a solution to get our couches that same weekend (and it was delivered on time). She’s very sweet, honest and most importantly professional!
Tes was amazing!
Tés and Patricia helped me out with my furniture at Ashley’s furniture
JASMINE was awesome sales associate! She was very helpful, respectful, friendly, knowledgeable and an overall asset for your business!
Jasmine is the best ‼️✨️
Jazmine was patient and helped my mom with different styles of sofas and color. She was really nice. Great Customer Service !!!
Jazmine was my sales clerk. She was very patient and informative in helping me with my furniture selection. She demonstrated wonderful customer service.
Tes’ customer service is great. He was extremely patient and provided exactly what I asked for.
Tes was a great helper with me,and girlfriend. He walked us all the way through until we decided on the purchase. I recommend Tes at Ashley's.
Jasmine was SUPER helpful and a great sales woman!
Jasmine was absolutely wonderful…
Austin was very patient with us as we strolled the store and look at different options. We actually came back with our youngest son to look at bedrooms set before making our total purchase. He also actively found as many discounts as he could which was greatly appreciated.
Michael was very thorough and helpful throughout the whole process.
Erika helped me out and she is amazing. I was looking at other places like Grand Furniture and Bobs discount furniture and nothing really stood out. However, when i came in to Ashley Furniture i found the perfect table and ended up buying it. Erika was very quick and efficient. I’m definitely coming back here. The manager Andy was super friendly and all in all very welcoming. Will be coming back here :)
Had a great experience. Erica helped both my sister and I find everything we needed. We felt very welcomed and comfortable. Will definitely come back.
Jasmine was such a great help!
Jasmine was very helpful and polite.
Jasmine was great!
Timothy Lewis was very professional and helped us pick the perfect dining room table for our home. He was absolutely perfect from the greeting to the purchase. Highly recommend Timothy Lewis for top-notch customer service! Thank you!
Emma was great!! Very informative, responsive and helpful!!! ⭐️⭐️⭐️⭐️⭐️
I had a wonderful experience with Ashley. I was serviced by Ty Grant and he had amazing customer services and helped very well with my purchase.
Ty, excellent customer service.
Patricia was amazing. She was very low pressure and patient while we looked at a lot of choices. She was very knowledgeable about the couches I was looking at and answered all of my questions without hesitation. Her supervisor, Adam, worked with us to keep us on budget which I very much appreciated since we are heading into the holidays. I'm very pleased with my experience and will definitely be back in the future.
Mike was a huge help with assisting us and getting us the best deals!
Tes gave us great service and was extremely helpful in helping us navigate the order and delivery process.
Michael was really nice and helpful!
I worked with Tyvon and the manager Adam, and they were both amazing. The level of customer service provided was upstanding compared to the level of customer service I received in the local market bob’s was by far the worst experience ever
Austin was very helpful with my furniture purchase. He was thorough and ensured my needs were heard and taken care of. The entire Ashley team in Chesapeake was friendly and helpful! Highly recommend this location!
Ms. Patricia was a huge help! Very friendly and helpful!
Micheal was literally the best!!!! I almost brought the whole store with the great deals he offered 😅.. no seriously super helpful! Relatable! Professional! If I could give him a 10star I would! Ask for him when you come to ashleys
Mr. Shawn Ruffin was very patient and knowledgeable of all the items that is displayed. I would recommend him to anyone for all furniture needs and wants.
Austin was great. Very precise and well informed. He gave us the best customer service.
Excellent customer service by Tes!
Erika was tremendously helpful and they price matched to their website without batting an eye. The clerks were patient with us goofing about and trying out every seat, and we enjoyed our time in the store. There is an expensive inventory on-site, along with stations throughout the store to view other inventory not present.
My husband and I set out to purchase a new mattress and planned on visiting many stores. When we walked into Ashley, Ty greeted us. He was very knowledgeable and was able to answer all of our questions (and we had a lot of them lol) with ease and wasnt salesman pushy either. He was patient and did his best to give us the best deal available. Thank you Ty and Adam!
He worked hard to find us the best deal and pieces that we wanted!
Friendly. Greeted at door. Assisted by Mr. Italy (DiCicco). Resulted in a sale and next day delivery. Thank you.
Jasmine was amazing. She helped me find a bedroom set for my daughter. She was very helpful.
Austin was great to deal with
Mr Leon Sampson was outstanding. He was very patient with me and made sure I was well taken care of. I highly recommend you coming to see him for your furniture needs.
I had a good experience with Michael and Tim helping me with a purchase of an adjustable bed with lumbar support, temperpedic mattress and a chair recliner also with lumbar support. Spent a good 2.5 hours looking through the various options. I wasnt rushed and recommend when looking at the beds to go back and forth between the various mattresses, they will all seem comfortable when you first lay down. Spend a good 10 minutes or more on each mattress shifting your hips in different positions as you may in your current bed; remember you're going to be on the mattress for the next ten plus years. I'm hoping this new setup will help with the pain I been waking up to for the past year.
MICHAEL IS AMAZING!!! Top tier, deserves a raise, especially for the speedy delivery set up!
First time buyer Erica was very helpful and made the process very easy
Erica was fantastic in helping us choose the perfect furniture for our new sunroom!
Michael was patient with us and quick to complete the paperwork.
Austin was helpful, knowledgeable and extremely patient. He allow me to search through the store with overcrowding me and I left with a purchase and no outstanding questions.
very helpful kind workers
Shawn was very professional and welcoming. He made the process very smooth
Erica and Adam are super awesome! Made for a great shopping experience. We will definitely be back.
Shawn was nice and helpful
Patricia Watters
Patricia Watters
Leon was positively wonderful to work with and helped us pick out the perfect sofa to safely enjoy with our Golden Retriever. We just got it yesterday and it is a beautiful addition to our home! And most importantly, Honey (our pup) loves it 😉 Thank you Leon and Ashley! (Larce Performance Fabric Sectional)
Timothy was an awesome salesman. He went above and beyond to ensure I got what I wanted. I also liked that he wasn't a pushy salesperson. That's what made me purchase today. Ask for him when you visit!
Jasmine was great. She answered all my questions.
Tes was great!
Emma was great!
Austin was a great help.
Tes and Tim were so helpful in assisting my boyfriend and I in purchasing new sets for our apartment and gave amazing discounts!!!!!
Patricia Watters was great! Appreciate her service and sold me my new couch. Thank you!
As we all know furniture shopping is stressful but Diane was absolutely amazing. She was patient and kind and extremely helpful. Her knowledge in interior design and explaining in detail the pieces. We were looking around for 2 days for the right sectional and she as dedicated in helping us find the best one for us. Never pushy once! She made our experience a great one! We will be back because of her! If you are looking for furniture that matches your aesthetic please go see Diane!
Adam and Emma was amazing!!!
“I had an amazing experience at Ashley Furniture thanks to Ty, Adam, and Robin. From the moment I walked in, they went above and beyond to provide exceptional customer service. They were knowledgeable, friendly, and truly made me feel like a valued customer. Not only did they help me find exactly what I was looking for, but they also worked with me to offer some great discounts that fit my budget. Their professionalism and attention to detail made the entire process smooth and enjoyable. I highly recommend Ashley Furniture, especially if you have the chance to work with this fantastic team!
Jasmine was great at Ashley tonight! So thankful for her help buying our new couch.
Jasmine made our experience simple, easy, and stress-free!!! Would recommend coming in and asking for Jasmine.
Tes was amazing !!! very great customer service and worked with me through the pricing . he also let me know all my options and was very kind and full of energy . i highly recommend this location !
Austin was a great sales associate and very knowledgeable.
Excellent service from Timothy Lewis! Highly recommend!
Thank you Austin and Adam. I had a lot of questions, great customer service! Kelly
Jasmine, our sales associate, was very friendly and provided great information on the furniture sold here. She gave us peace of mind that Ashley Furniture sells quality pieces. We were unsure at first, but after sitting on the furniture we believe we bought a comfy and durable sectional. Thanks Jasmine for a great shopping experience and highly recommend Ashley Furniture
Jasmine M. was very friendly, knowledgeable, and patient with all of our questions. Had a good experience!
Patricia Watters was such a pleasure to work with. She was friendly as soon as she saw us walk in and assisted us throughout the whole process of purchasing a couch. We were deciding between two couches and she was patient and knowledgeable while we decided. Thanks Patricia!
Austin was very helpful in every way.
Austin was a great sales advisor, was very attentive and informative! We greatly appreciate his help
Michael Diccico was GREAT to work with—he took the time to find exactly the furniture we wanted in stock and at our price point!
Diane Steen helped us with our entire purchase and was absolutely amazing!!
Diane was outstanding with everything. Outstanding customer service.
Fantastic customer service. Diane Steen was fantastic and helped us with all put needs.
Mike was great! Huge help. We appreciate how hard he worked to get us a great deal.
Diane was wonderful and helped us find the perfect sofa and made the experience seamless.
ERIN WAS AWESOME SHE GREETED ME AS SOON AS I WALKED IN THE OUTLET POINTED ME IN THE RIGHT DIRECTION AND THEN DIANE HELPED ME FINISH WITH MY FURNITURE SHE DEFINITELY WAS VERY KNOWLEDGEABLE AND A GREAT HELP ..... I WILL BE TELLING ALL MY FAMILY ABOUT ASHLEY....
Do yourself a favor and do NOT purchase the warranty through them , it is not through them even though they may say it is, its through a 3rd party. The warranty is a complete SCAM, it is like pulling teeth to get ANYWHERE with them and they will do anything to avoid repairing your furnature or even sending someone out to look at it. One year old recliner should not have died already
Mrs. Patricia was extremely patient with me for three weeks helping me purchase my furniture. Her patience & dedication to her job is absolutely amazing. She even came in on her off day to help Me complete my purchase & stayed with me till the last signature. I truly appreciate everything she did for me. I 100% recommend her if you need furniture. Thank you Mrs. Patricia! You’re the best!
Austin was amazing. He went above and beyond to help my sister get a power lift recliner at a great price. He was informative, kind and so helpful. We greatly appreciate his help and expertise. Thank you Austin M.
We had THE BEST experience. Everyone was so helpful and there were so many great options. We found our dream furniture and mattress!
Walk the store with Diane, was very impressed with her knowledge of the furniture.
Go see Erin!!!
Go see Diane!! She's amazing!!
I was more than pleased with my visit and overall purchase from Ashley's. Ty assisted me; he was very patient and accommodating. He worked with me to ensure I received the best deal. I appreciate the excellent customer service. 5 stars aren't nearly enough for Ty and Cam! Thanks again.
Jasmine was a lot of help and very friendly!
Tim was amazing and went out of his way to ensure we absolutely loved our new couch, he went as far as walking us to another Ashley store to make sure we got what we wanted. Surpurb customer service.
Patricia and Dee were so helpful and patient with me. Ended up with two beautiful rooms of furniture.
Michael was absolutely amazing. Great hospitality and friendliness. Michael made sure that we got everything we needed for my parents new home.. We will definitely be doing business again
Jasmine M. - Outstanding customer sevice! Friendly and knowledgeable!
Jasmine was the best person for my family to associate with and purchase from. Thanks Ashley.
Jasmine McIver was very helpful and guided us through the main and outlet store. She was very knowledgeable and friendly.
Our experience was wonderful and Austin Malcolm was extremely knowledgeable and very very helpful
Ms. Patricia was very kind and helpful!!
Visited 3 times before making our purchase. Each time was greeted and treated exceptionally. Diane was super helpful and not pushy. Will come back!
Diane was very professional, helpful, and knowledgeable about the furniture we were wanting. Made my girlfriend and i feel very comfortable and safe about what we were choosing and helped pick out matching furniture as well, we are very thankful to have been helped by her.
Jasmin - On point. Great job. Good experience.
Jasmine was really nice and attentive, she took care of us. I definitely recommend her if you’re shopping at Ashley Furniture
Michael was an outstanding salesman! He knew exactly what we were looking for, showed us options and gave us space to talk and look around the store. He was so professional, knowledgeable and made us feel like we were the most important customer. He worked to get us the best deals possible and followed up afterwards. Highly recommend the Greenbrier store and Michael as a salesman! Excellent customer service!
Tiara in the office was amazing very helpful and knowledgeable made my checking out experience great
Worked with Diane and she was awesome! We purchased a new sectional, rug, and coffee table with her help. She has very good style & didn’t hesitate to move end tables & coffee tables across the store with me to see how they would look with our sectional & rug! Hopefully her value is recognized and rewarded!
Diane was wonderful! She’s the reason we purchased with Ashley’s furniture!
Excellent experience buying our dining room furniture. Austin was wonderful!
Ms. Dee was the best help . Got a mattress for a good price & bed set ! Thank you so much.
Jasmine’s and Mike D had the greatest customer service was awesome. She should be a manager.
Absolutely amazing sales person and did not push or rush. Thank you so much Jasmine!
Tes and Leon provide excellent customer care!
Tess was great!
Patricia approached us and was very helpful, friendly, and attentive. She had a great attitude and approach that felt genuine.
Mrs. Jasmine what great sale lady. Recommend store and sale lady
Patricia Watters the best in the building highly recommend her with anything you need.
Mike D was amazing!
Came in today looking for a sofa, Mike D helped us during our time in store. Gave us great customer service and plenty of space to browse all the options
Mike D was phenomenal. Great service.
Tes was wonderful and helped me find exactly what I wanted and needed!
Very helpful with durable fabric request and inventory availability. Will be back to deal with Shawn again!!
Shawn was amazing and showed us many options so we didn't settle
Tes was AMAZING and very helpful with our purchases.
Not only did Tes have a great suit, he was extremely helpful while giving my husband and I the space we needed to look and see what we wanted. He answered all of our questions and had a great personality. Can’t wait to have our new bedroom set.
We went into Ashley’s during Labor Day Weekend, and Jasmine helped us pick out our Living Room sectional. She was very helpful, friendly,and patient with us as we walked around the store. She answered all of our questions in details and gave recommendations. We enjoyed Jasmine service while shopping with Ashley’s.
Austin did an excellent job with helping us select our newest furniture for Our home. Thank you Austin!
My husband and I came in during Ashley’s Labor Day sale. We needed furniture for several rooms in our soon to be built home. Ty Grant was our sales person. He was so helpful, friendly and patient. It made the whole experience totally worth the visit. He’s a keeper. Thank you Ty.
De was amazing, informative, and so cheerful. If we ever need anymore furniture we will definitely seek her out!
Jasmine did a great job helping us select a furniture set. Jasmine was very friendly. Mike
Jazmine was excellent to work with. Very knowledgeable and friendly. Perfect level of attentiveness. Around for questions but allowed us to shop without pressure.
Mr. Tess and Mr. Leon was exceptionally on point working me on the assistance with my bedding and den furniture. He patiently took the time with us.
The salesperson MR. Tess was great with our purchase today. We came in for new bedding. And also purchased front room furniture. Awesome salesman. I would recommend him to other people I know.
Tes was our salesman during the visit. He was very professional and knowledgeable about all the bedroom sets that we asked about. Thanks Tes!
Mike D was great. Friendly, knowledgeable and not overly pushy! Thanks Mike.
Austin was helpful very friendly and listened to what I needed
Misty and Tes were absolutely outstanding!!!!!!!!
Mike D provided literally angelic level service. He was friendly, knowledgeable, blew our minds with the level of discounts he was able to offer. We will for sure shoot any business we know his way. Thanks dude!
Misty was a great help and very patient with us while we searched for our new sofa. Definitely will return!
Jasmine was awesome. If it wasn’t for her my friend would’ve walked out without the couch of his dreams.
Jasmine was helpful and pleasant. No pressure selling. Bought what I was looking for. Thank you. Didn't take an hour for approval. Thank you again
Michael Dicicco was great, knowledgeable and personable. Would buy from him again.
I came to look and with smart ideas and a good salesman I found what my husband wanted fir his room Thank you Austin.
Austin was great and attentive. He helped us find a living room set and got us a great deal!
Shawn has helped me out buying furniture for my new apartment and has made the process so easy and enjoyable! He was extremely helpful, knowledgeable, and friendly. Go to Shawn for all of your furniture needs!
Ty Grant was amazing to work with
Jasmine was fantastic , she was quick and able to work through some quirks with the signs on the table I wanted , she was great and I very much appreciated her help and the experience I had.
Jaz was amazing 10/10 I do recommend
Jasmine was aweaome
I changed my mind about a desk previously purchased but not delivered. Jasmine helped me find one that works much better. Jasmine is knowledgeable, professional and a pleasure to work with.
Great experience. Jasmine made me feel at home. And helped me find the best deals and options that fit my budget. 10 out of 10 !!!! Great customer service!!!!
Great customer service ! Ty Grant
Austin helped me pick the best couch for our family wasn’t pushy and didn’t try and up sell us for things we didn’t need 10/10 for Austin!
Jasmine was excellent! Helpful, professional and got us a good deal!
Shawn was great to work with! He was very knowledgeable about all the products, and was able to find exactly what we were looking for.
Shawn was awesome! He wasn’t pushy or overbearing at all. He showed us options and let us decide, but was there to answer all questions! We found exactly what we were looking for, and couldn’t be happier with our experience working with Shawn
Austin was very helpful, patient, and professional.
Jack H was excellent ! Very smooth transaction and very knowledgeable! Thank you very much!
I work with Ty Grant today and the experience was amazing he’s very knowledgeable about the furniture and mattresses and was very patient. Came in for a living room set, left with a mattress and sofa and loveseat he gives me a spectacular deal for everything!! If you need any furniture ask for Ty Grant.
Misty was very helpful with the purchase of multiple love seats. Very prompt to follow up and answered all my questions.
Tyvon Grant was amazing! He went above and beyond to make sure that my needs were met! He was extremely helpful by showing me all the different type of materials they use and which material he recommended. He clearly knew what he was doing, I would recommend working with him if you have the chance.
Tes was our sales person and he was absolutely phenomenal!!! Took his time to explain the differences in furniture to ensure we got exactly what we needed. We will be back!!
Ty Grant helped me and my family find the set I was looking for. He was very knowledgeable and professional. I would recommend him if you’re looking for any type of furniture. He’s great!!
Tes and Misty were amazing in helping my husband and I look for and find our new mattress and bed frame! They were extremely friendly and very helpful with all of the information and process of buying. Definitely want to come back to buy more from them!
Today I had the opportunity to meet Ms. Jasmine who was my sale representative . Being a picky or undecided Individual, MsJasmine was so patient , so professional and very resourceful. Ashely furniture has a variety of product even if I had an idea on what I want, I still needed help to pick the right one . Ms. Jasmine definitely knows how to lead customer to reach satisfaction in their purchase .Thanks again
Jasmine was great!
Misty @ Ashley’s Furniture has been so helpful in finding us beautiful furniture at great deals! We just bought a home and it’s been very stressful trying to get everything furnished. She’s been an amazing help and she’s able to text me regarding my orders and even future shopping orders. I highly recommend her! Thank you again Misty!!
Great experience. Sales representative, Jack was very knowledgeable about the furniture I was looking for and pleasant. I will return in the future.
Jasmine was awesome. She was patient and got me out quickly. Go Capricorns?
Shawn was amazing! Very helpful! He gave us the perfect amount of attention and the right amount of space to browse and make some decisions. We will definitely be coming back to work with Shawn and will be recommending him to our friends for their future purchases!
Hit up Michael Di Cicco he got me an insane mattress and adjustable base and an amazing bed set 5 star service from a true pro. Thanks Mike!
Shawn was absolutely phenomenal, if I could give 6 stars…I would. Great customer service and personable guy. A definite asset to your company.
Patricia Watters and Adam beaber very great and outstanding personalities and go above and beyond to make there customers happy and help in anyway possible!!! I highly recommend them!!
Jasmine was a wonderful sales associate! Very helpful and not pushy at all. !!
Great experience with Dee! Very attentive and ensured we were taken care of!
Shawn was very helpful and personable. He helped me find a good fit and informed me of my options. Thank you
Amazing service with Tamia and Tes found an affordable mattress!
Walked in to Ashley looking for a sofa and loveseat. Mike D helped us out first by simply telling us where the different styles were in the store, then gave us the space and time to look at and sit on the different floor models. When we had questions Mike D was very knowledgeable, professional, and helpful. Ended up getting the most comfortable set with world class. Thanks again!
I came in to purchase a living room set and coffee table and end tables. Tamia has helped me tremendously throughout the process. So thankful to have had her as a salesperson.
Came in with little time to find a sofa and these guys saved the day. Great survive and prices
Jasmine has been extremely helpful, professional and knowledgeable about the items we purchased. As we open the door to the store she was very welcoming and friendly, she has made this extensively large purchase so much smoother than anticipated.
Michael DiCicco made our experience super welcoming, fast and easy! We came in looking for a couch for our new place. He made sure to ask about the ones we liked and gave tips about each, still giving us space to shop around. 10/10 experience! Highly recommend this store and ask for Michael when you come in!!
We had great service and Miguel was not too pushy like most salespeople. He explained questions and took his time to make sure we felt comfortable when we left.
Worked with Michael Dicicco to purchased my granddaughters bunkbeds and mattress. He was great to work with right on time gave me great sales incentive and was very professional. Would definitely come back to see him again. It would definitely visit Ashley’s again. This would be probably the fourth time I bought furniture from Ashley‘s always very pleased.
Mike D is the bomb hooked me up I was in and out in less then an hour!! I would come back and deal with him everytime!
Ms.Dee (Cecilia Stenson), was extremely professional, kind and helpful with our purchase of our sectional today. Would definitely go to Ms. Dee again for additional furniture purchases in the future!
Shawn was very helpful with getting me approved and getting my new couch ordered for me. Thank you for all your help!
Tamia was amazing!!! She was so helpful and we are so happy to find everything we were looking for :) thank you so much! I also had help from Jack and he was very kind and helpful too!
Jasmine Mciver was awesome. Very professional and personable. 5* service. - E. Rice
No pressure, easy buying, explained everything well. Will definitely come back and recommend this store
Austin was amazing. He helped us and didn’t pressure us into anything. Highly recommend him
We had a great experience today working with Jasmine at Ashley Furniture. We just bought a new house and we told her what we were interested in and she knew exactly what we were looking for. Truly the best experience we have had furniture shopping!!
Big thank you to Mike for assisting with my furniture selections. He was very knowledgeable with Ashley's product details. He was professional and most importantly, very patient with me. He gave me space when it was needed and was available when I was ready. It also helped that he was personable so it made the communication very easy. I would definitely recommend Mike as your "go to" salesperson!
Poor customer service and management was horrible. Lady at front desk amazing
We received EXCELLENT assistance from our salesman Mr. Tesla Dawes with the selection of our furniture and Tempur Pedic mattress. He was simply awesome. God bless him.
De was very polite and professional in asissiting with a purchase of a wonderful piece of furniture.
Mike D. Great job helping us pick out furniture for our new home. You really help with everything. Had a lot of patience with our ideas, putting the house together. Thank You.
Upon arrival Jasmine greeted us with her warming and kind personality. We told her exactly it was we needed and she guided us in the right direction but also giving us respected space and not being an overbearing salesperson. Not only was she our salesperson, she was also our interior designer. We purchased a brand new home and needed to fill the main areas with brand new furniture. I brought photos of the interior of our home and she helped us choose the right furniture to fit the home just perfectly. We cannot wait to get our delivery. I 100% recommend Jasmine as your trusted saleswoman.
Jasmine was so wonderful, very professional, and made our experience the best that it could be! Her inside on interior design helped us out so much with picking out furniture that would accommodate our home.
Wonderful customer service. Ask for Tes he was so helpful.
Tes was great! Answered all my questions with great enthusiasm!
Shawn Ruffin was absolutely fantastic. He was wonderful to work with.
Patricia was very helpful and was very knowledgeable! Will definitely shop again
Mike was super helpful. Furniture shopping is the least fun thing out there, but because of Mikes good attitude and salesmanship acumen it was pretty fun. Walked out with a new couch, chair and a few other pieces. Thanks Mike.
Austin Malzow was very helpful when picking out bedroom furniture and matched the price when we found a cheaper listing online. He was very concise and didn’t try to upsell or pull any salesman tricks.
Micheal was AWESOME
Wonderful experience…. If you are looking for furniture look no further. Ask for Ty, he was exceptional! Answered all our questions and wasn’t pushy…
Love De. She was awesome!!! Great place!!
De is the best
Austin was a huge help in the purchase of our furniture as well as mattress. He was extremely knowledgeable in all areas and was able to answer all of the questions that we had.
Mike D was a good dude. I bought a couch in 5 minutes flat.
We had a great experience with Mike D. today! He was able to get us a great deal on the couch we found and loved.
Patricia was excellent! Great service! Couldn’t have asked for a better experience at Ashley Furniture! Thanks so much!
Jasmine was amazing! She’s very patient and really seemed to care that I was very happy with my purchase.
Great experience with Jasmine today! Thanks so much for your help!
I called customer service which connected me with a sales rep named Jasmine McIver who swiftly help me check out for a couch that I saw online. I rushed over from Suffolk to Chesapeake with only minutes to spare, and she was gentle throughout the entire process, not making me feel rushed at all. She answered all my questions and ensured that I was getting the best deal possible, which is what I value in a sales rep. I will be back to do business to get more furniture for My New Home 🏡. Thanks, Ashley Store - Chesapeake!
Jasmine was very helpful in assisting us with finding the perfect couch.
Jasmin was super friendly, helpful ,,& very knowledgeable! She was great to work with!😊
I finally got my dream couch all thanks to jasmine!! Great customer service!
HeyJasmine! She gave great service and customer service. Accommodated great references and explained everything within purchase. Thank you!
Mick D. has been a big help to me in buying multiple pieces of furniture in the last 3 months. I appreciate his time and his professional in helping me accomplish the task.
Patricia Waters and the manager Adam Beaber did a fantastic job assisting us with the furniture purchase. We will definitely refer others to Ashley’s Furniture in Chesapeake, VA.
Such a pleasant interaction with Michael D. today. Gratitude for your patience with me.
Jasmine was very helpful in helping me find what I was looking for. Thank you for the advice and advice!!
Great customer service from De at Ashley Furniture!
Micheal was really good and funny . I like him and will be back soon.
Mike was super helpful
Michael was great. He was helpful and got us in and out quickly.
Ms De Stenson was remarkable in assisting me with my new purchase. I am very satisfied with her service! Go Ms. De, YOU ROCK!
Terrible. Added my daughter to my acct. she bought furniture and the next morning, they wouldn’t let her dad pick it up when he showed up because they said she signed a middle initial on one of her signatures. So Michael said she’d have to pack up her babies annd come anll way back there to resign so I ended up having to drive up there and sign it. Terrible service. Never ever will I come here. Ever. Ever. Michael was also wrong because they kept me 25 minutes, redoing all of the paperwork as if I was buying it again and paying the money down. I’m a night nurse and so it was a huge dilemma for me to drive all the way up there with no sleep. I’m waiting on a manager to call me because I’m very very upset. This is terribly absurd That everything was signed and they were told everything was good and the deal was Never. Then took over 20 minutes to redo paperwork in my name.
Michael Dicicco was the absolute best! No pressure sales! He answered all my questions and made the furniture buying experience very pleasant ! We will always call Michael first when me or my family need new furniture
Michael Di cicco was great. He is very friendly and knowledgeable.
Micheal was awesome, helped me find everything i needed and extremely patient .
Jasmine was Proffesional, attentive to detail, and just a sweet young lady. I will definitely use her for every purchase.
Jasmine greeted immediately but allowed us space to search for the chair we wanted. Very helpful and informative
Jack was amazing to work with. I’ll definitely come back here to work with him!
Jasmine at the Chesapeake, Virginia home store helped us find a leather sectional after providing us with many options. Helped us with with 100% satisfaction and friendliness. 10/10 will return and ask for her personally.
Jasmine at the Chesapeake, VA Ashley Home Store made our purchase easy, quick, and enjoyable! She was very polite, professional, and knowledgeable. Thank you for your help, Jasmine!
Jasmine, great customer service, very proficient, and professional. I will be sure to see her for my future decoration/ furniture ideas and needs.
Overall great experience with Alex. He gave us plenty of time to browse without being intrusive! Very helpful in answering any questions and not being too pushy while we made our decisions.
Alex was awesome! He was super knowledgeable and went out of his way to make sure we were getting the best deals. He honored the online price and was very transparent with taxes and fees. Thank you so much Alex, we’ll be back for our future furniture needs!
Thank you Jasmine for helping me and my son buy our dining table. She was so friendly and helpful.
Lyon Sampson is the best! Made our transaction fast and easy! Love doing business with him!
Same store as Grand Furniture EXACTLY!! Same furniture available in each. The cost is a tad higher at Ashley. Store was clean and friendly. Delivery so far was ok and this concludes the positive. Now for the not so nice. They claim they have no interest ( this is more or less a lie ). They claim no interest but then they tack on 5% a year for death or loss fees. To me that is another way of saying interest. To each their own but you were warned. I am thinking furniture stores should be handled the same as used car sales.
I did business with Shawn, he made the deal very easy for me and provided great recommendations.
Alex was very helpful and informative ! Also is very patient with us while we were there.
Amazing help with what we needed and were looking for. Definitely recommend De Stenson to go above and beyond to help you find whatever you’re looking for
De was amazing to work with, and super helpful. Will definitely come back for future furniture needs!
Dee was great!
Jasmine was great!!!
Jasmine at Greenbrier was phenomenal. She was professional, knowledgeable and patient. It was our pleasure finalizing our purchase with her.
Jasmin was amazing. Very helpful. Took the time to answers questions and shows options regarding the purchase. Jasmin was also very pleasant to work with and sweet. I really appreciate her service and attentiveness.
Jasmine had a great sense of humor and helped us find the right couch to fit our needs.
Austin was great!! I really appreciated his assistance!
Michael D was great. Thank you
Jasmine was so helpfull, professional and met all my needs. I will definitely be back just to buy from her for my future furniture!
Mike D was amazing, 2nd time we bought furniture with Mike and it's always a smooth process.
Patricia was perfect! She was so friendly and helpful! She gave us plenty of space to browse and was quickly available when we needed her. The perfect furniture buying experience. Easy, quick, personable and affordable!!
Michael D. he was a great sales rep. He was very knowledgeable and made sure we saw everything we needed to as he moved furniture to assist us matching our color schemes. He even helped keep our kids company! He’s highly recommended!
Austin was amazingly patient, knowledgeable and informative! We were surprised at how easy it was to furnish our new condo!
Alex was fantastic! He was patient when I first got there, gave me space when I needed it and was patient when narrowing down my selection! And is great with kids! Appreciate you Alex!
Austin was great and we love our new furniture set
Sasha and Michael were great! Very professional and knowledgeable.
Micheal was awesome!!!
Tes was patient, knowledgeable, and kind to me when I visited today! He walked us through multiple scenarios to see how we could get the best price on our new furniture. Thanks again and I hope you win!!
Great service, helped me find the perfect sectional. Thanks, Michael
Austin was extremely helpful and knowledgeable! Best part is he let us shop around and answered our questions throughly when we were done browsing!!!
Mr. Tyvon I truly enjoyed my visit today. I shop for weeks online and in-store. Tyvon was very helpful and knowledgeable of every item Ive been looking for. He gave me space and option. Tyvon gained the trust of my husband and I. I’ll be back. Thank you Tyvon!
We had a wonderful experience with Tes! Very profession, full of knowledge and insight!
Just got helped by Austin Malzow getting furniture for a place I recently purchased! Austin listened to what I was requesting and found the right pieces for me! The team was very courteous and I see myself doing repeat business for my furniture needs in the future!
Ty was amazing!!!! Great customer service best experience
Outstanding experience. De Stenson was very helpful and knowledgeable. We were quite pleased with Ashley Furniture.
Alex gave great service, friendly, very knowledgeable
Alex was straight forward and honest about the sofa we purchased, which was the Lindyn. He was not overbearing and allowed us space and time to maneuver the store. He was educated about the store merchandise and policy. He even gave us an extra discount. We’ve been to 3 furniture stores prior to this purchase and were not completely satisfied, so we kept looking. Now here we are. Thank you Alex.
Jasmine and Michael at the Greenbrier Chesapeake, VA Ashley store were extremely helpful with us finding and purchasing the furniture we needed for our new home. Excellent service and I would work with them again.
Alex was amazing, very professional and knowledgeable. He showed asked what we were looking for and found us exactly what we wanted. He listened to mine and my husband's likes and made them a reality.
Jasmine M was the best help with picking out our new furniture!!!
Jasmine did Great!!! Smooth!!!
Austin was great! and was very patient.
Jasmine crushing it! Thank you
Mike, Ebony, and Robin were AWESOME
Jasmine is a rockstart! My wife and I were looking for a couch to fit into our home and her knowledge of the products led us to the perfect fit!
Shawn Ruffin was awesome. Extremely professional, knowledgable. Candid and patient. Thank you so much.
De was exceptional and very informative.
Shawn Ruffin was an absolute pleasure to work with at Ashley in Chesapeake, VA!
Shawn is the best!!!! So incredibly helpful!! Edit: 3 days later I was called because Shawn didn't do his due diligence and the set I had ordered was discontinued.
Alex was phenomenal! He was so chill and not pushy at all. He helped us find exactly what we needed for our family. Let’s not forget that the prices here at Ashley are just by far unbeatable.
Jasmine Mclver's customer service, knowledge, and ability to give us a great deal on the merchandise was exceptional!! I recommend this store to anyone in the market for quality furniture, decent prices and great customer service.
Dee was amazing! From the time we walked in she answered all of our answers honestly and wasn’t just after the money. Would definitely recommend coming and asking for Dee!
Alex was great, very helpful and patient!
Alex and Adam are the best!! See Alex for sales, he helped Me get the best deal possible and Adam is the manager who helped me get an additional piece for my bed that I needed for a great deal!! A must go, one stop!!
I had a wonderful experience and our sales associate Patricia was so friendly and helpful assisting us with finding the right furniture for our new home.
She Did A Great Job, No Pressure And Got Us The Best Deals We Could Find, Thank You Patricia‼️
Michael J. Was great help for my wife and I. Assisted us in finding the perfect set and for a great price! Will be coming back in the future!
(Translated by Google) Yasmin excellent customer service very good for sale (Original) Yasmin excelente servicio al cliente muy buena en venta
Jasmine was polite kind professional not pushy she attended to our needs and made our purchase no problem.
Alex helped us tremendously! We found the perfect furniture piece for our home! Extremely satisfied. He also was very knowledgeable on the furniture and the all the details with financing.
I wanted to give props to Michael D for all his support today in helping me furnish my new home. He worked really hard to help me get the right items and walked the store with me to ensure I got great deals and felt comfortable with my purchase. It was my first time at Ashley's and I would recommend anyone to come by and see Michael for superior service!
Austin was great, worked out delivery and gave us a great deal. Will definitely be back... Thank you
Jasmine Mclver is so knowledgeable about the Tempur-Pedic mattresses and was really great at helping me find the perfect one.
Fantastic experience! Jasmine Mclver was a great help and we really enjoyed working with her!!
Alex has outstanding Customer service! He was attentive and easy to communicate with. Went out of his to help us!
De Stenson helped with our dream couch and was very attentive to our needs without making us feel pressured. This experience was phenomenal and everything was so smooth. We’re very grateful to have had her help. She’s really good at her job and with people. Incredible employee. We will be coming back here.
Michael was very patient. Listened to my needs and desires and didn’t try to force an immediate sale .ill happily return to him in the future!
I had the pleasure of working with Jasmine M.. She was nice and professional and took the time to assist me in finding the perfect furniture for our home. Thank you Jasmine for the wonderful great service.
Mike D was very helpful very funny. Come see Mike!!!!!!!
Jasmine was very knowledgeable and showed us exactly what we were looking for. We bought our daughter’s bedroom set and she loves it!
Our experience has always been lovely. Alex did an absolutely fantastic job helping us find exactly what we were looking for in a new sofa. As someone with allergies, he did a fantastic job helping us find a new sofa that accommodates my allergies. It was a truly great experience.
Alex made buyjng furniture a dream and not a nightmare! Thank you for a great experience! Top notch customer service.
Patricia was AMAZING. Attentive to our needs and wants. She got us a great deal and was beside through the whole process. Highly recommend Patricia for all your furniture needs.
Austin was very attentive and friendly.
Myself,my mother, my stepfather, and my sister were at The Greenbrier location today. Spent approximately 3 hours in the store. My sister has cerebral palsy and is in need of a great recliner. However to find a good one is hard to do so. We were greeted by a sales associate by the name of Ty. He spent the entire time with us as we were in the store, showing us all around and all the many different types of recliners. Ty was very knowledgeable on what each recliner had and what it did and what it didn't do. Things like this take more time than usual due to my sister's disability however Ty was very patient and very accommodating and very kind! Ty had a great personality, impeccable manners, and was a joy to be around considering we were in there for as many hours as we were.
I had a pleasure of doing business with the wonderful young man by the name of Ty he sold my daughter recliner and some other things in the store was so patient and kind, he knew the product, but while on the way to the bathroom I happened to see enormous pink flamingo painting in the foyer he was gracious and kind to take it off the wall and wrap it for me after spending three or four hours with all of us girls me and my daughters,.When you come in ask for ty you won't be disappointed if I could give 10 Stars I would!
Paid cash for a sectional March 23rd was told it would be in in a week maybe 2. Getting the run around for delivery and every excuse under the sun why its not even in stock! They do not sell what is available but have you wait and wait wait. Never buying another thing from here again.
Jasmine was excellent and expedient! Would recommend
Alex was fantastic, ask for him when you go in (he might be hiding in the Outlet side, worth checking for him). He took the time to listen to my needs and explained all of my options well. Zero pressure sales which was great too. Thank you!
Jasmine in the Chesapeake location took great care of us. She showed us all options available for both livingroom and bedrooms suites. She was very patient with us, and gave us prices up front so we knew exactly what we were looking at. We will definitely be back and ask for her every time!!!
Jasmine bomb dot com. Visit her.
We had a wonderful experience with Jasmine. She’s very personable and helpful. Highly recommend her if you need assistance at Ashley.
Jasmine would very welcoming when myself and my husband came into the store. I was very appreciative of that. She also assisted us in finding the perfect living room for our new home. Thank you Jasmine!
Alex was extremely helpful and professional! He not only helped with items I saw online but was very knowledgeable on other products that would match the decor of our living room. The process was simple and quick. Great job Ashley furniture and Alex!
Best shopping experience ever! Our sales associate Jasmine was outstanding. She's a winner, that's why from now own she'll be my personal furniture assistant.
Austin helped us get a great deal!
Tes was a great help and really helped me pick out the perfect couch for me and my family!
Ty was a great help to us and he was very knowledgeable. Robin was a pleasure to deal with.
Tes was amazing! Helped us without being overbearing in the process.
Alex was wonderful to work with, happy with my purchase!
Michael Dicicco helped us w a matresss and couch, he was so helpful. Walked back and forth between the Outlet and the main store. He was very low pressure, but we still did add some things at his suggestion. 10/10 would work with him again!
Alex was amazing! Ask for him!
Michael Dicicco was extremely helpful guiding us through our purchases. He was very knowledgeable about the furniture and his expertise was extremely valuable. I appreciated his approachable demeanor. We are excited for all of our furniture for our new home!
Tess was AWESOME. Definitely gave us the best price for our beautiful set. Cool guy,!
Shawn is amazing! Very huge help and I appreciate his time and help at the store. Highly recommend working with him.
Austin treated us fabulously! We were treated with respect and kindness! He was patient with us and our children. He also fought for us and got us the best discount, so much where we canceled our order at a competing store.
Austin Malzow “sold” us a set of furniture and after we bought it in full decided that the price that we bought it for was not enough. We went to the store to understand what was happening and as we discussed the issue with the manager Austin was smirking and happy that we were upset about them cancelling our order or charging us $1000 more. The manager, Adam Beaber, was not respectful or kind when we came to discuss the issue. It took him a large amount of time to even come to the front and when he did he was rude. Adam Beaber walked away while we were trying to talk to him and did not listen to our concerns. I would not buy furniture from here and I do not recommend Austin Malzow, Adam Beaber or Ashley Furniture.
Jasmine was fantastic!!!
Great experience as always
My Experience at the Ashley store in Greenbrier was Awesome, Jasmine made the buying process go so smoothly, she was very knowledgeable about the details of the furniture we purchased thank you so much for your help. If you are in the Chesapeake/Greenbrier area i strongly recommend asking for Jasmine she will get the job done.
Our sales person was Jasmine in the Greenbrier location and she was very pleasant and efficient. Customer Service was superb.
Wonderful sales experience - professional & knowledgeable Jasmine Mciver GREENBRIER LOCATION
Jasmine was excellent!!!!!!
Alex Shanfeld was AWESOME!!!!!!! So helpful and great service ! Was in and out in an hour
I called the Chesapeake Store from out of state trying to help my son, who is in the military, find a couch and have it delivered on a certain day. I had the pleasure of speaking with Jasper who went above and beyond to help me. I was frustrated starting this process and Jasper turned the whole situation around and helped me find a sofa, chair, and ottoman and helped me to make sure that it would be delivered within a certain time frame. Thank you Jasper for genuinely helping this mom out. I appreciate all your time and effort. You are an absolute asset to Ashley. Thank you again!
Shawn is amazing. If i could compare him to anyone Shawn would be the Tony Stark of Ashley’s Furniture store. He made me and my wife MyEsha FIRST Home furniture piece very easy and fun.
De Stenson was so amazing and accommodating!
We worked with Mrs. De! She was absolutely amazing! I’ve been in sales leadership for 20+ years and she was every bit of what I expect to see in a successful saleswoman. This 5 stars is for her!
Alex was awesome and helped us find exactly what we wanted! We will definitely be coming back!
Alex at the greenbrier chesapeake location was extremely helpful and made my table selection fast and easy. He wasn't pushy or rude, 10/10 will come again!
Awesome experience.
Shawn R. was amazing!! He was incredibly patient and helped us make an amazing decision on a couch! It was a big decision and he gave us all the information we needed to make the choice! Definitely recommend coming to Shawn for your furniture needs!
Shawn R. was very knowledgeable, helpful, and patient. Made for a very good experience.
Ty Grant is awesome. Had an issue with my first order not fitting through my doorway. Went back to the store that day and he not only found a better suiting couch but was able to pull in from stock so I could pick it up today. Highly recommend this place. They have awesome outdoor furniture too!
Alex was very helpful and patient with guiding us in finding the perfect dining set. Be sure to ask for him on your next visit!!
Great selection on top quality furniture and affordable! Customer service all the way up to management is outstanding! Thanks Shawn, above and beyond!!
Patricia Watters was absolutely amazing, very helpful and friendly. Definitely recommend shopping with her.
Alex helped us today at our visit to Ashley store. He was extremely helpful and very courteous. He made our couch shopping seamless. Definitely recommend!
Finally my search for my perfect dining room table is over. Thanks Michael Jenkins for your expertise and patience. See you in two weeks when I come for my two swivel chairs
Alex was super helpful with our purchase! Extremely knowledgeable and kind
The customer service Jasmine provided was excellent, characterized by helpfulness, approachability, pleasantness, and extensive knowledge.
Absolutely loved the deals and service. Our sales lady De was amazing! Thanks for everything!
Alex and Tavana were super helpful. They made the entire process very easy and enjoyable. I highly recommend this store.
Patricia is great to work with while I am moving to the area
Austin was wonderful! Very helpful, professional and not pushy!
Tes was fantastic! Gave us information that we needed but also gave us our space, didn’t make us feel like we were being watched but did check in occasionally. Super friendly and not at all pushy. Thank you!
Michael Dicicco was great and helped me find the sofa!
Thanks Michael J. for helping us find the perfect sleeper sofa for our loft!
Jasmine was amazing to work with! She answered all our questions and made sure we walked out with the best furniture for our new home.
We had a great shopping experience with Michael Dicicco! Michael assisted us with pricing issues within minutes, very personable, kept in communication with us and accommodating with his schedule. We would definitely work with Michael again and refer our friends to him as well.
Excellent service, made me feel great about my purchase. Michael Dicicco
Once again De Stenson’s expertise was invaluable. She was patient and helpful with our decisions. Thank you, De!!!
Alex was outstanding!! He helped us out with all the information, financing, warranty and didn’t make us feel pressured. I would feel very comfortable asking for his help in the future. I’d recommend him to all of our friends and family!
Neil Walter's was absolutely awesome. Very professional and helpful.
Jasmine was great to work with and took care of us with online pricing as well!!
We called the store and she looked up the furniture for us. When we can in Jasmine was very sweet, helpful, and knowledgeable. She made the whole process easy and quick!
Jasmine Mclver’s was very polite and helpful. Really appreciated her.
Austin was super helpful and narrowed down our options to exactly what we were looking for. We ended up purchasing a sectional in the same day we started looking. My boyfriend and I usually dread furniture shopping but he wasn’t overbearing and was friendly and understanding of what we wanted. Great experience!
Thank you for helping us today, Leon. Very informative and helpful with making decisions!
Excellent and smooth experience with Patricia Watters!
Tes Dawes was an amazing salesman. He was really helpful choosing our new bedroom suite and a new dining room table. Will definitely come back and request him.
Alex was awesome with helping us find a couch!
Shawn was Awsome showed us everything we wanted to see and very knowledgeable. No pressuring just wanted us to be happy with our purchases. All the staff was pleasant and helpful. Highly recommended!
Michael D was able to help me pick out some dining room chairs to match a table I already owned. He was able to get me the best deal and even give me a discount on two tempur pedic pillows!
Micheal was awesome! He was energetic, knowledgeable and most of all, he listened to us and found exactly what we wanted. He was fun to shop and purchase with.
Tess was awesome! Helped us get a new bedroom set quickly, and was very friendly and professional!
Shawn was excellent and good customer service!!!
Tess was amazing
Shawn Ruffin is the best (sales)PERSON! We have purchased most of our home furniture from him and he continues to be THE most professional, friendly and informative human being. We love Shawn!!
Alex made it an overall easy experience. Highly recommend.
Michael D. was very personable and also knowledgeable about the items we were shopping for.
Awesome experience! Michael Dicicco was our salesman and he was wonderful!
Michael Diciccio was very knowledgeable and helpful. Took me to the other store, about a block up, to help me find what I needed. Great customer service all around.
Alex Shanfeld was great at helping pick a sofa I love!
Michael Dicicco was a awesome Salesman he went above and beyond helping with our purchase, we said we needed to furnish my son house and he went work on it. We are from Texas and I was very pleased
Alex was fantastic. He let us take our time to get exactly what we wanted. He made this our best furniture purchasing experience ever! Highly recommend!!!
Jasmine was so polite, personable and professional. I love shopping at Ashley Homestore!
Very nice a good sale person
Ed was very helpful and patient. Would definitely buy from again.
Very knowlegdable, not pushy, very nice. Smooth purchase
First time shopping here, Corey was a big help and showed me multiple options within my price range and the style I liked! Definitely would come back for any furniture I want to buy in the future
Thank you Mike Dicicco! This was the best furniture buying experience I have ever had! After 2 years of looking, and 2 years since moving into a newly brand new built home we felt we did not want to jump into any large purchase until we knew it was something we really would want. So First my husband came in a couple days ago to look and narrow down some furniture after I went to another store to do the same. Then we met up to compare . Mike was thorough, patient and professional in every way. We felt heard, listened to and felt his sales approach was honest open and transparent having the ability to answer our questions with everything we threw his way. We changed our mind and almost changed the entire order even after the order was completely final and Mike didn’t even skip a beat. He paused went back to the screen showed us more numbers compared again, gave us all the options on a whole new sectional and different color options and after all that we needed up getting what we originally decided on. The sales was completed in and hour. Delivery confirmed and never felt pressured . Didn’t hurt he is a Beas Fan… Da Bears. We will be back more rooms that need a few more things. And we will only deal with Mike. Customer for life . Thank You
Jasmine was great and so helpful from start to finish
I came there a few weeks back to look at couches for my house. At the time I wasn’t ready to buy Michael DiCicco was helpful assured me that I can come back he would help me get the couch of my dreams. Now I have my couch and the experience was quick and painless. I have recommended so many people because he is the best!!
Alex was a great help today with picking out our new furniture!
De was very nice and helpful with my first sleeper purchase.
Truck #1 The delivery guys were so great! Thank you for your assistance.
Michael D was great! Really understood my needs and made the process simple! We will be back again to work with him
Thank you Shawn Ruffin
Edward Lee was an amazing help!! Thank you for being patient with us and our children!
Shawn Ruffin (Salesperson) was very friendly, knowledgeable, and professional. He showed us many options and was patient as we decided on our selection of what to purchase. Shawn was Amazing.
Michael D was wonderful to deal with! Professional & knowledgeable. We will be purchasing furniture here again in the future with Michael. He is an asset to your company.
Patricia was super helpful and very professional. We appreciate her working with us.
Ed was friendly and zero pressure. Great experience.
Michael D was great with helping us find the specific couch we were looking for
Micheal D was a great help! Great furniture selection.
Tess was the man! Found exactly what I was looking for and was very professional. 5/5
Buying experience was very easy. Alex greeted us at the front door but gave us plenty of time to browse without being intrusive! Very helpful in answering any questions we had. Overall good experience.
Great personality, super helpful
I had a working experience with Jasmine. She had to go outside to the other store to assist me with another item. I will use her in the future
Tes was amazing
Friendly, professional and courteous.
We were greeted by Tes and shown to the items we were looking at. He showed us and left us to look! Great salesman giving us time to parish the available items and we looked for him when we were ready. We prefer an unencumbered shopping experience and Tes allowed us to have what we prefer!! Thanks Tes for a job well done!!
Alex is awesome!
Michael Dicicco was absolutely amazing, his professionalism and personality was simply outstanding! Ashley has gained a customer for LIFE!
Jasmine was very thorough and knowledgeable! Great experience!
Cecilia “Dee” helped us pick out my son’s new bedroom set & got us amazing deals on new living room furniture as well. Very positive experience today
I love this store and the customer service is outstanding!! Thanks Michael D!! I’ve been to many other furniture stores but Ashley’s is always the best. Highly recommend.
Walked in Ashley Furniture to look for an alternate purchase after having a bad experience with a direct competitor. Michael Dicicco was on it as soon as we walked in. We told him what we were looking for and he pointed us in the direction then left us alone. He gave us space to look and was readily available when we had questions on pricing and availability. Customer Service was A1!
Great customer service with Michael Dicicco
Alex was the best! Friendly and helpful.
Friendly helpful faces as soon as we walked in. Many thanks to Alex for finding the perfect bedroom set for our needs!
Jasmine was awesome. Aided us in the purchase of our new couch and dining set.
Alex Shanfeld was amazing and was very helpful . We make sure I will send family to him. Job well done Alex
Dee was great to work with!
Jasmine was very helpful and wonderful to work with! She was very attentive and helped me find my perfect couch!
Michael Jenkins was very helpful, easy to work with & patient. He explained everything well, gave honest answers & was a joy to work with. I would request him again.
Shawn provided a wonderful experience. Easy, got me what I needed & it was hassle free. Helped when we needed it.
Shawn was amazing. He helped us find what we came to the store for. He also gave us helpful information to assist us in purchasing a new mattress (even though this was not what we were initially searching for). We appreciated his knowledge and honest feedback about the products in the store.
Mr. Dicicco is the GOAT!!! Best sell’s person in the 757 . Great job sir !!
Alex Shanfeld was super terrific. Thank you!!
Micheal Dicicco took care of us well. He was polite, helpful and knowledgeable. Micheal helped us find exactly what we were looking for. The place was clean and the other staff where kind and helpful. We left happy.
Great experience, Ms. Dee was very helpful with my purchase today.
Bought my bedroom set from Ashley years ago. I still love it. Now I want a recliner. I need a wide one because my dog likes to sit with me.
Michael was the best sales guy I’ve ever had
My family and I came in today looking for a new bed set and we got exactly what we wanted. Tes was awesome. Very helpful, personable, and knowledgeable. Highly recommend this store. It’s my second purchase of furniture within a year. You can’t beat the 12 month interest free financing!!
Great experience with Alexander Shanfeld
We bought a recliner at Ashley’s in Chesapeake and had a great experience with our sales person, Jasmine. She was very helpful and answered all our questions,
Jasmine was very helpful with me and my grandfather while we were looking for a sofa, she came right up to us and was very personable and knowledgeable and helpful in helping us pick the sofa that was perfect for us.
Had excellent service from Michael Dicicco. Checked in often and explained everything and answered all questions
Alex made our buying process so easy at Ashley! Fantastic customer service & efficient at his job! Thank you!
Alexander was great! Knowledgeable and straight to the point. He was able to address what I was looking for to fit a specific space.
Alex was phenomenal! Helped us with every question we had and helped us mix and match our new dinning room set with stools!
Great experience! Jasmine was friendly and knowledgeable. I would shop here again!
I wanted to take a minute to thank Michael Jenkins for his patience and excellent customer service. He went out of his way to make sure our shopping experience was great. He moved items clear across the store when we were unsure that the pieces would match. He even walked with us back and forth between the Outlet Store and the main store to ensure that we got exactly what we wanted. What a class act and an example of excellent customer service that is so rare in today's society. Great job, Michael. You should be recognized for your actions. Ashley Furniture is lucky to have you. We will definitely return and see him for future purchases.
Alex helped me and I had a great experience. His knowledge and expertise were top tier. I will be coming back! Thank you !
Alex S. Was a great help today! He was super informative of all pricing, availability and making sure we got the best furniture for us without being the typical pushy salesman. Ashley on crossways was very clean, full of great stock and has great sales. We will definitely be shopping here again!
Alex at Ashley store was incredibly helpful and nice. He guided me in purchasing a couch for my first home. Always willing to assist with a big smile and that killer outfit—impressive! The store is lucky to have him!
Alex was great
Went looking for recliners and left with couch and recliner. Thank you Alex S. for making furniture shopping fun.
Jasmine was great!
My rep was Shawn Ruffin he was knowledgeable and very charming and very efficient because of Shawn I am now a lifelong customer of Ashley Furniture
Tess is the best sales person who helped us find a perfect match for our new home. Five stars to Tess and Ashley furniture@
De was efficient, friendly and great help!
Michael Dicicco was wonderful! Very helpful, knowledgeable and personable. 10/10 recommend. Ask for Michael!
Tes was so helpful and got us a great price on exactly what we wanted. Process was super easy and FAST. No pressure. Excellent experience.
Michael Dicicco went above and beyond to help me and even set up an independent company to deliver my new furniture and haul away my old set. I highly recommend him!
Alex was patient, helpful, and accommodating. We appreciate your great customer service. I'm glad we came to this location. It was worth the drive.
The store was very clean and well organized. We worked with Ty on our purchase. He was very knowledgeable and great to work with.
Shawn was informative and made the big decision of purchasing a beautiful new couch for our home easy. Great furniture and service.
Corey and Ms.Robin were shining stars and really made the whole experience enjoyable! will be coming back to furnish my whole apartment
Alex was top notch with our buying experience today. Was there when we walked in the door, helped with our purchase, and helped close the deal! Definitely recommend!
Alex S. Was great absolutely such a smooth transaction didn’t even feeling like we were buying anything!!
Michael was great.
Patricia in at the greenbrier location was fabulous… I enjoyed working with her, she was super helpful and accommodating. I recommend working with her when looking to buy.
We went in looking for a couch and Michael was such a help! We browsed the main store and outlet. He had so many great recommendations and helped us find our perfect set we bought same day. A great shopping experience!! Thank you!
I just want to say that I originally went in today to just view a sofa I had purchased online… so glad I did. It was not going to work like I had planned. That’s when Alex helped me find the perfect piece (s). He is very knowledgeable and kind. He did not pressure me at all. I bought the Nex Gen sofa in Sand and the chair to match. Thank you for working with me Alex!
Shawn was fantastic!!!
Tes was amazing and upbeat. Great service!
Micheal D was very quick and really great service he really let us look and he was not pushy, clingy or aggressive
Michael D. was great!!! He was very helpful and attentive without being pushy or aggressive.
Went in knowing what couch I wanted, but Alex Shanfeld made the process fun, easy and helped with a few minor tweaks I had to do!! Will be buying a new bed next and I will definitely be going back to him. Thank you again!!
Our sales person, Patricia Waters met us at the door, unlike any other sales person I have ever met. She asked us what we were looking for and how much we wanted to spend. I have never in my entire life had a sales person. Ask me that. They are usually trying to sell you something Way out of your price range and sometimes even your taste. I appreciate this person so much. we located and purchased the item we wanted less than 30 minutes. truly amazing experience
Austin Malzow was extremely knowledgeable and helpful when I came in.
Michael Jenkins was excellent in helping us find the right furniture for our house. Extremely helpful and very precise in explaining things and was very quick to help with checking out and answering any questions with regards to the warranty offered. It was a very pleasant shopping experience!
Getting my furniture was a breeze. Paying for it was terrible. It took me over 45 minutes to get paperwork done. I was ready to leave store waiting to get paperwork done
Austin was so helpful! He never pressured any sales and he was efficient! Thank you!
Austin provided us with a great service at a great price. Furniture was tested in the showroom and was very comfortable. Cant wait until everything is delivered.
Thank you Austin for taking the time to figure out what the best sofa was to fit my needs!
Michael Di Cicco was an outstanding salesman. He gave me five star service that made me feel welcomed and valued. I will definitely return to purchase the rest of my furniture needs.
De was amazing she did not harass me. She allowed me to shop in peace, and she was very helpful when I did have questions.
Excellent friendly customer service
Corey Mills provided exceptional service! I will return in the future for all my furniture needs! Thanks Corey!
Jasmin was very helpful and very professional throughout the entire process!
Austin Malzow was very helpful in helping us decide what living room set we wanted for our home. He was very knowledgeable about what each set in the store was like with such things as firmness, and ease of sitting down and getting up. All in all, had a great experience with him and would recommend coming here for your furniture needs !
Austin M was great. He showed us several nice bedroom sets. Customer service was outstanding
Great experience with Austin!
We have purchased upwards of $30k of furniture in the last 6 months from Ashley. We only work with Ty or Shawn and they’re a pleasure to deal with. Adam, the store manager, is a completely different story. We went today to look at office furniture and asked about two chairs that were not tagged. Adam’s response was that we could not purchase the chairs and that we were specifically excluded from any further sales or discounts. Mind you I was standing next to a sign advertising a sale on the items we asked about. I requested to speak with the owner, Matt, who happened to be in the main showroom next door at the time. We walked from the Outlet to the main showroom while being followed by Adam to be told that Matt had just left. That’s an amazing coincidence. Adam’s level of unprofessionalism, immaturity and blatant discrimination has left us with no choice but to spend our money elsewhere. He is passive aggressive, off putting and generally rude in his exchanges with his staff as well. That makes for an extremely uncomfortable shopping experience. If you do choose to shop at this location, stick with Ty and Shawn as they are the only employees who have any people skills or common sense. Further, 2 of the 4 pieces of our bedroom set that were delivered last month are broken, we are missing required components from an additional bedroom set, and we’re still waiting for delivery of a couch ordered months ago. Buyer beware.
Jasmin was very professional
Jasmine was amazing! She went above and beyond to help us out!
Jasmine did a wonder job, helping find exactly what we wanted and took the extra time and care to get our needs met!
Austin was superb, knowledgeable, and polite! We will definitely recommend him to our friends and family. We will be back!!!
De Stenson is very polite and personable and provided us a pleasant experience
Mr. Leon was great I was in and out in less that 45 minutes all the staff were so friendly, I also love my couch thank you!!!
Michael D was very helpful and patient with assisting my grandmother in finding the perfect furniture for her home.
Excellent experience with Jasmine! My wife and I received the attention and care expected during our visit. Thank you!
Jasmine is very personable and good at what she does! She was very knowledgeable and a pleasure to work.with.
Jasmine was soo great to work with!
Mike was fantastic at helping us pick out both a mattress and living room set. We ending up getting the living room set that he recommended as soon as we walked through the door on day one. Thank you, Mike!
We came in twice looking for a new sectional for our living room and Jasmin helped us out both times. Great experience all around.
I had an excellent shopping experience! Jasmine was amazing to work with. Absolutely no pressure and she was extremely helpful and informative.
Huge help.
We came in and immediately Ty came and helped us. He showed the whole store and the outlet. Ty was truly willing to help us to find a dinning set and a couch. He showed the best offers to us. Definitely coming back and truly recommend Ty.
Went in today for Bedroom Furniture. Tes was our sales person, he was amazing & so helpful. I appreciate the fact he worked with me on prices & knowledge of items.
Cam was an excellent customer service agent. He gave my sister and me plenty of space to browse the showroom but also checked in to ensure we were taken care of. He was both professional and pleasant to work with. Ashley‘s furniture always has a great selection of quality items, and they often run awesome discounts that make their items affordable. 10 out of 10, would shop there again.
Michael provided amazing customer service! He was very knowledgeable about the loveseats we were looking at and helped us pick out an accent chair.
Ty Grant was a great salesman and rep for Ashley. We are really happy with our purchase and our experience!
Found what we needed in one place.
Michael was the best
De assisted us picking out a bed, not pushy, always attentive to questions and gave us just the right amount of space. Very knowledgeable. 10/10 would come back to have De help us again.
De is great! Was super patient and answered all of our questions.
**EDIT AGAIN, Kathy Ross has helped me out and she’s been so helpful! She called me personally to help fix my situation. The best worker there, she actually cares! I like Ashley Furniture again LOL. EDIT 5 months LATER AND AND BED IS STILL BROKEN****** DO NOT GET THE WARANTY. You pay all this money for a warranty when you don’t even get to use it. I have been dealing with Ashley furniture and its warranty department for almost TWO months with no avail . Going to call corporate tomorrow to see if I can get my money back because no one calls me back. It’s a mess over there they just care about their numbers
Mrs Patricia Watters helped me and my family out and was very great. Best salesperson I’ve encountered and she was very friendly.
Jasmine M. was so amazing in assisting me with finding the bedroom set of my dreams! She was also helpful in explaining the breakdown of financing and receiving my furniture. Very easy person to chat with. Will be on the look out for her when styling the rest of my home.
A really through salesman. a wonderful experience.
Corey was very helpful and patient with us while we shopped for mattresses and furniture. He spent nearly all day with us. He knew most of the details about each item. Whatever he didn't know he was quick to look up or ask another associate or manager. He has a great sense of humor and is very friendly and personable.
Michael was great! His recommendations were spot on with exactly what i needed. He takes great pride in his job & it absolutely shows!
Tes at Ashley Furniture in Chesapeake sold my husband and I bedroom furniture for our master bedroom. He was very welcoming and knowledgeable about each set, allowing us to make the best decision for our space. I can see why they say he’s the best! We would definitely go back to see him for our next purchase. You should too!
Leon was phenomenal, really appreciate the customer service he definitely exceeded my expectations.
Ben from the Virginia Beach store went above and beyond in assisting me and my uncle from another state. He came to the store in Chesapeake to meet me, and provided excellent service! Thank you Ben you are greatly appreciated
Mike was really helpful!
Shawn spent so much time helping me pick out this amazing living room set. My mom and I were being so indecisive and he really helped solidify my decision, without rushing me! He was also funny but a total joy to work with. Thanks for the excellent experience Ashley Furniture and team :) I will be back!
Mike D. greeted us at the door , asked what we were looking for and pointed us in the right direction then let us look around without bothering us. When we were ready to talk to someone for our purchase, he was just the right amount of energy, not just for us but also for our kids. Mike knew the products very well and he did not try to up sell stuff we did not need. Mike was an amazing person to work with!
Mike was awesome! We got a bed, mattress, and night stands on black Friday and service was amazing
Patricia was amazing and so helpful!! She made sure we got the best deals and she is very knowledgeable of everything we were looking for. Thank you Patricia!!
Came in on Black Friday to get some furniture for our new home. My wife and I worked with Mike. He was very easy to work with and gave us a great deal.
Tyvon Grant was the incredibly helpful throughout the entire process from choosing furniture to checking out at the end. Would HIGHLY recommend seeing Ashley for your furniture needs and if possible get Tyvon
I had a seamless buying experience with Tes. He was very knowledgeable and kind. I would highly recommend buying with him.
AUSTIN WAS VERY GOOD. NO PRESSURE.. EXCELLENT SERVICE. WILL KNOW MORE AFTER RECLINERS DELIVERED.
Micheal was very helpful and knowledgeable. Great character and kept us laughing through whole experience.
Mrs Patricia is polite, knowledgeable and efficient. The pricing was great too! Looking forward to receiving my new dining room table.
Customer Service Ms Watter!
Very quick and easy transaction. I was not bullied or pressured into something I didn't want and my choices were respected. Great place for furniture and a wonderful experience. Everyone was extremely friendly and helpful, De and Sandy were a delight to work with. Definitely a great place all the way around.
Austin was super helpful and took the time to help us get the dining room set we wanted.
Alston was very patient and informative, giving us the best deal.
Michael Di Cicco is an excellent salesman!!! He has treated me with respect and professionalism and a great deals for my last 2 major home purchases!!!🥰🥰🥰🥰🥰
Very friendly, engaging, and professional staff. Patricia was fantastic and assisted with our needs!
Channey was super helpful and attentive to our needs. She left nothing to the imagination which made the process easy and painless. Thank you Channey!
Michael Di Cicco was so personable and helpful with purchasing our furniture. Prices were great and reasonable!
Tes was very helpful and not pushy. Got us a great price and made it very easy. Thank you
Shawn Ruffin was wonderful and very helpful!!! Thank you for all the help
Austin was very helpful throughout the process making it easier for things to go well. I definitely would like to work with him in the near future
Austin was great and not pushy
De at store 1591 A crossways Blvd in Chesapeake Virginia was awesome. De informed us on sales when we walked in gave us adequate time to look around by ourselves before coming to assist which we greatly enjoyed. De also got us the best deal available on our furniture an explained every process in great detail. Thank you De for your excellent customer service.
Jas did a great job, took care of our needs with patience and answered all the questions we had.
De was absolutely amazing. She assisted me from start to finish of my search for my dream couch. Highly would recommend this Ashley furniture!
I had a awesome experience with Jasmine Mcgiver. Thanks to her idea, I was able to made a good selection picking my living room leather furniture. Thank you Jasmine you Rock
Great selection of furniture. Our furniture consultant, Tes, went above and beyond with helping us find exactly what we needed. His professionalism and politeness made this the very best experience we've ever had with Ashley Store. Thank you
Came here twice! First time got Michael and he was great, second time got Channey and she was also awesome. 10/10
Absolutely horrible experience. Adam (Store Mgr.) was beyond difficult to work with. For customers coming in to take advantage of the holiday sales, Adam had no desire to help. Even after a misprint on a sales tag, Adam was quick to dismiss us and refer us to his supervisor for additional questions because he wasn’t interested is helping the multiple customers who had questions about a particular product. Aside from his poor appearance (his belly sticking out of his shirt) his people skills fell way short of the standards you would expect from a company like Ashley Furniture. We do highly recommend TY who worked diligently with Adam but was unsuccessful. But TY was able to help complete the deal.
Jasmine was very helpful and professional during our time in the store. Loved working with her. Thanks for making the purchase of our new couch effortless.
Jasmine was great!
Amazing customer service! Our sales rep Shawn R was extremely helpful and knowledgeable . He made the process easy and we can’t wait for it to be delivered!
Very Welcoming as soon as I crossed the threshold… CHANNEY was an excellent host at the store, asked what I needed, showed me what I wanted and rang me up quickly. Perfect shopping experience. And Ms Sandra at the front desk was nice also!
Our associate Austin was extremely helpful yet not overbearing. Found everything I needed, will definitely come back. All staff I encountered were friendly and professional
Michael D! Was phenomenal!!! Didn’t plan to buy any new furniture, however with the deal he was able to give my husband and I we could not REFUSE!! Michael D is the GUY to see!!!!
Miss Patricia is the best!!
Micheal was absolutely awesome, he made this process so quick and easy and did everything in his power to get us the furniture we wanted. He needs a raise!!!
Channey was very accommodating and knowledgeable. We appreciate her professionalism and kindness. We will be back.
Michael was an outstanding sales person.
Shawn Ruffin made everything so pleasant. He explained everything for us in simple terms and gave us the best deal he possibly could. He truly took care of us and we’re extremely thankful for that. 😊
Austin helped us out today to get our sectional, very professional and time efficient
Michael was very professional and knowledgeable about the products.
Jasmine was great and very professional
Jasmine was very informative, patient, and helpful. Great representation of the store.
Great experience, Shawn is a patient, kind and helpful sales associate!
Such a delight working with De!!! She was awesome, patient and knowledgeable. I will be back and will only deal with her directly. Go see her!!!
Very clean and friendly staff.
Patricia was awesome, she helped us with the best mattress in America! I know my fiancée and i probably worried her to death every day since we met her. If you come to this location please, please ask for Patricia! You will learn what her work nickname is once you get to know her! She’s amazing, friendly and knowledgeable about her furniture!!! Thanks again for your customer service!!!
De was exceptional when we came in and were indecisive about a sofa. She did not pressure us and was extremely knowledgeable.
De is extremely personable, knowledgeable, and helpful. A very pleasant experience and we can't wait for our new Kestrel sofa to be delivered!
Michael was professional, knowledgeable, and a great listener. He was a wealth of information. We were so glad he was with us!
The sales person (Patricia) was very knowledgeable of the store items and a pleasure to work with
Mrs. Patricia was extraordinary with her customer service. She was very friendly as she greeted us in. Made herself available for questions and services we were needing. AMAZING!!
Jasmine was soooo patient with looking for our couch! She gave us a ton of options that was in our price range and made sure it was in stock for us! Amazing customer service, especially since she has only been in sales 4 years!
Michael was very helpful and nice he had great service
Tes did a amazing job helping picking out our new sofa.
Went in for a sofa and not only got a great deal but the process was quick and saved me a bunch of money on my monthly payments, if you shop here ask for Austin
Michael was amazing! Moved furniture all over the showroom to help me design my dream space!
Patricia helped me find the perfect tempurpedic mattress.
Tes was awesome! Very helpful and Great customer service! Thank you
Micheal Di Cicco and the staff were awesome. Mike had all the answers and was extremely helpful. Excellent customer service all around. 10/10 would recommend.
Just finishing up at our local store with Michael and appreciate all of his expertise during our first and second visit. He took the time to explain things to us but also wasn’t an overbearing salesman and really listened to our wants and needs for our furniture. Go see Michael at the Greenbrier location.
I previously left a 5 star review for sales associate Shawn. I was told in store on 10/26 that my new couch would be in my home within two weeks, which was November 9th. I have been misled, and am now being told my couch is out of stock and they are unsure of a delivery date at this time. I also purchased a twin bed frame at the store on the same date and was told that delivery would be scheduled a week later, after not hearing from Ashley for 10 days I called and initiated the delivery of my bed frame because I was told it had just “been sitting in the warehouse waiting to be delivered”. I am definitely frustrated as I was made to feel in store that this delivery was guaranteed to be completed within two weeks and it was not. Communication has not been clear and if I was told that the couch was out of stock and unable to be delivered within a timely manner I would’ve chosen a different option. I made sales associate Shawn aware of a personal situation and told him we needed a new couch ASAP and I feel duped.
I had an amazing experience at Ashley. De Stenson was extremely helpful, patient, and knowledgeable. She made the shopping and buying process so easy and stress free. I am thankful that her and the other staff at Ashley were apart of my first furniture purchase!
Patricia was great! Loved her help, will be back again. 😁
LaTricia was very nice and enjoyable. She made sure she found the answer if she didn't know it. She was very helpful with helping us chose the furniture that would suit us. We really enjoyed her company with this; and her personality is amazing and I would recommend her going forward. 😊😊
Austin was such a great help. He was patient and answered all our questions. Explained in great detail and gave us options, the prices and deals on the things we needed.
Jasmine was great to work with and sold us a wonderful bed!
Austin was amazing. Very knowledgeable and professional.
Jasmine helped us with our new bedroom furniture. She is very friendly and personable.
Ms. Patricia helped me out in the store. She was patient and walked all the steps I walked to make sure I chose the right couch for my living room. Thank you Ms. Patricia, I look forward to seeing you again for more furniture! Just for information, there is now an Ashley Outlet. Mr. Adam took my family over to the new location. He took pride in showing me the outlet they built and has tremendous pride in his team. Although my selection was not from the outlet side, there are so many items to choose from to fit any budget! Thank you again.
Austin was AWESOME to work with! He made shopping for a 5000 sq foot house very easy!
Came to Ashley furniture this morning, though the items we were looking for where online only. Jasmine introduced herself, I add showed her what I wanted and she immediately recognized it and knew exactly where on the floor it was. She made the experience absolutely pleasant. and saved us lots of time. I even showed her other items I will be getting in the near future after paying off the current purchase. Thank you Jasmine for all your help, advice and recommendations.
Michael has great customer service. Everything was just perfect.
De Stenson at the Chesapeake store was exceptional. She greeted us and pointed us to what we were looking for in sectionals and gave us plenty of space to explore. She was available for questions and gave us options for price matching, sales, and financing. She then listened to our wants in a mattress and guided us to the perfect mattress. She was funny, attentive, and so patient. She made the experience so enjoyable.
Tes was very helpful and patient while I decided between 3 different bedroom sets. He worked with me on a price to fit my budget. I highly recommend shopping at Ashley and asking for Tes to be your salesman. Thank you Tes!
Tes was amazing!! He got us a amazing deal with our bedroom set. The communication is great.
I take back my 5 star review. What meant to take an hour, took 2-3 hours. The sales associate was so helpful but he was not detailed. He messed up my paperwork and I had to jump through hoops at the store and on the phone to try to change my name on the application because it was inputted wrong! On top of that, the lady at the front who was helping set up the payments and financing application, was so rude and unprofessional. I kept asking multiple questions and all I got was “I don’t know, I don’t know” like excuse me? She kept rolling her eyes and giving dirty looks as I asked questions and she seemed very bothered by helping me with my paperwork and calling to change my name. It was inconvenience after inconvenience. On top of that, don’t guarantee me a delivery date when you’re not EXACTLY SURE. I was guaranteed a certain date and I DID NOT get that date, which is the whole reason why I purchased in the first place. I just think there’s some training to be held.
Thank you Shawn! I’ll be returning to you soon!
Tes was fantastic! He was very helpful and knowledgeable. He got us the best deal on our couch.
Highly recommend Jasmine for your furnishing needs. She is cute,funny and super knowledgeable. She works with you and allows you to shop without that sales person pressure . She is an amazing asset to Ashley outlet
Jasmine was more than exceptional in helping my fiance and I get the coffee table we've wanted for a long time.
We got the best help from Michael 🤩
De was a great help with finding a new chair for our nursery. We could not have had more exceptional assistance. I greatly appreciate everything she has done for us and will be returning to work with her in the future!
Everything was quick and straight to the point he showed me exactly what I wanted I actually went to 3 other furniture stores before I made my purchase and he was super friendly 😁
My husband and I had an outstanding experience with our first visit and purchase with Ashley Furniture. Mr. Sampson was very helpful and informative! We will definitely be back to find more items for our new home!
My husband and I bought a Tempur-Pedic mattress and mattress protector from this store. The person helping us and the person checking us out stated that I could bring this protector back if I did not like it for a complete refund. I was also told by the person helping us that it was a Tempur Pedic mattress protector under a different name, while fist-bumping the other employees regarding his sale. After researching, I found that it was not Tempur Pedic. After placing it on the new mattress it had several frayed edges and the stitching was falling apart. We immediately put it back in the box for return. I was told at the desk that they do not accept returns on bedding and they are not sure why they told me I could return it. On top of all of this, the warehouse employees had very inappropriate things to say while my husband was backing up the trailer for the mattress. We will not be shopping here again.
Tes was awesome. Bought a “house full of furniture” and he was extremely helpful and patient.
Jasmine was super helpful! Very friendly and awesome to work with.
Our salesman Tes was extremely helpful with our purchase!
Jasmine was a joy to work with. She cheerfully addressed all of my concerns and issues.
Had the best furniture shopping experience today at this Ashley store location. Jazmine, who was the associate that assisted me was absolutely amazing. Very personable, knowledgeable and helpful. She sold us every step of the way. So pleased with my purchase and the service. Highly recommended
Jasmine was amazing! Her professionalism was on point and she was exceptionally great to work with.
Great shopping experience. Popped in to check some things out and found a great sale. Received great assistance from Tes. Incredibly friendly and super helpful
Great experience and we love our new furniture! Austin helped us with everything and made us feel so comfortable!
We absolutely love Michael. He gave us excellent guidance on the perfect sofa set for us.
Austin was fantastic ! Very knowledgeable and I didn’t feel pressured at all. Super respectful and listened carefully to what I was looking for. Highly recommend!
The staff was extremely impressive, knowledgeable, and friendly. Would recommend all my family and friends everytime
Jasmine showed us exceptional service and walked us through the whole process. She was patient and understanding. Will definitely come back to see her again!
Thanks so much to Michael Di cicco! I got an end table that was beautiful with amazing and outstanding service!!! Will come back!
Austin was extremely helpful and knowledgeable!
Gave us his undivided attention. He helped us to get the best deal on our furniture. I am most excited about my mattress and adjustable base!!!! Come see Micheal here at Greenbrier.
Micheal was awesome and very informative about all the different furniture.
De took very good care of us, she was kind, friendly, and knowledgeable about everything we needed. She patiently showed us each mattress in the store, and even walked us through the outlet store two doors down. Thank you De!
I’ve visited the Chesapeake VA Ashley’s and Mike was extremely helpful. His customer service was amazing ! It felt like I was shopping with a friend !
Ty was a phenomenal employee to have alongside throughout our shopping experience. He had an incredibly comprehensive understanding of all of the couch pricing and material and, because of his previous rapport with his customers, was able to provide us with tidbits of information about couch quality and care along with anticipatory guidance regarding furniture delivery and warranty--all things that allowed for a more personalized shopping experience for me and my friends.
Ty gave outstanding customer service!!
Cam was very helpful and understanding. He didn’t try and push the different types of furniture on us and really listen to what we were saying. Thanks Cam for all your help and keep up the good work.
Tes was very knowledgeable and super helpful. Thank you for a great experience.
Our Salesman Tes Dawes was awesome. He helped us outfit our new home.
Ty was an absolute joy, very knowledgeable, and immensely helpful.
Michael was a great help! Super professional and easy process!
Mike helped me out a lot. Great service
Patricia Watters is AAAAAAAAAAMAZING!!! She has made the stressful process of picking out home furnishings fun, and she was so helpful!!!! Love! Her!
Would give zero stars if able. Went in asking for in stock items that could be picked up same day. Used a card on my phone vs physical card. (Made me step outside and give card info over phone). Salesman and manager said this would not be a problem. They happily took my money and charged my account. 30 mins later they call and say I could not pick up because payment was issued over the phone. The only option was wait for delivery or cancel the transaction and use new payment. Salesman and manager lied to get sale, then called to tell me I could not pick up the couch they already drafted my account for. Zero ethics, zero morals, shady managers.
My name is Shirley White and I went to Ashley furniture today and I talked with a gentleman name Mike and he was so kind to me and he helped me so much he is a nice person I really enjoy talking to him he is a spiritual person and like I said I really enjoy talking to him and I will continue being in touch with him and see how he is doing
TERRIBLE SERVICE WILL NEVER SHOP THERE AGAIN
Mike is definitely the one to go to ! I walked in just to get a feel for something and he turned my eyes into every right direction. I can say me and my family are definitely satisfied with our new couch for our new home ! Mike is also straight forward with getting you the best deal and best furniture for you!
Cory sold us an awesome couch!
Mike was awesome! Great customer service! Definitely coming back!
My husband and I can not speak highly enough with our experience working with Ty Grant. He is truly a professional and goes above to take care of his clients.
De Stenson was a excellent help she know how to work around customer and give and cm excelente experience. I will come back look for her for future buy
Beautiful furniture and great selection! If you want incredible service and above and beyond attention to all of your needs, ask for MICHAEL, one of the best salesmen I have ever done business with. Knowledgeable, helpful, and listened to what we really needed to do with our purchase. Even came out on his day off to make sure everything was happening on time for us. Just wonderful!
We had a great experience shopping today. Cory was fantastic. Took all the time we needed to answer our questions. He was down to earth and made the whole experience a breeze. Will be back!!
Very helpful did not pressure us into buying something we did not need
Shawn helped us right before closing one night and we were able to come back and get all the things we needed with his guidance.
Austin was great! Overall wonderful experience. Thank you!!
Fantastic service from Michael. Got me squared away with a beautiful new bedroom set. Come see him
Austin is Amazing!! We came in looking for recliners and ended up with that and a living room set. He was patient, knowledgeable and super friendly. Please ask for Austin when you visit.
Tess Dawes is amazing. Friendly and knows his products. Enthusiastic and knowledgeable.
Jasmine was awesome!
Michael Di Cicco was a rockstar and helped us out. Super friendly, walked us through all the options, no pressure. Great experience
Jasmine was very helpful. Will use her again.
Simeon is fantastic. Patient, knowledge and beyond helpful. Absolute pleasure to work with him
Great selection and super friendly and helpful staff.
Excellent experience! Shawn made the process super simple and easy. He went above and beyond making sure all of our questions were answered and that we were happy with everything!!
Shawn
We had an awesome experience buying furniture for our first home here. Michael was very accommodating to our needs, and directed us to the perfect piece!
Taken care of very nicely by Mike!
Michael was amazing to work with :) Great service.
Awesome experience! Went in to the store to buy a couch. Bought my granddaughter a gaming chair. A week later, dealing with ANDY (Manager at this location and the Outlet) and PATRICIA, assisted my husband and myself with a life-changing tempur-pedic mattress, a queen bed with tons of storage, a recliner, and couch. ANDY was so helpful with a financing issue! Both are extremely PATIENT. They are so knowledgeable. Ashley has a great staff, fabulous furniture, and wonderful prices! I’ll never shop anywhere else for furniture and I’ll recommend it to everyone!
Michael was a pleasure to work with. He provided us with all the necessary info we needed to make the right purchase for our needs.
Michael was AMAZING!!! He helped us find great furniture and was very patient with us! Thank you Michael for all of the help you did for us!!! Great Salesman!!!
Jasmine made shopping for a new sofa an amazing experience! Great customer service!
I went in for a couch and purchased an entire house of furniture! Great prices and fantastic service! Adam and Patricia are totally the dynamic duo! They can answer so many questions specific to your needs; big dogs, small dogs, health concerns, size of room, etc. Delivery was prompt and professional. We had one very small problem and customer service was dealing with it before Adam and Patricia were aware. I bought a temper pedic mattress with a 20 year warranty, but due to having animals, I purchased an inexpensive couch. I'll buy my next one from them. My couch purchase turned into a mattress with adjustable base, new bed frame with storage, couch, recliner, and gaming chair. I will always regret that I went from a king to a queen, but that's on me. Thank you, Adam and Patricia!
Jasmine was so helpful
Went this weekend to purchase a new mattress and was very pleased with my service from Patricia. She took the time to explain the benefits of the mattress’s I was interested in. Will be recommending friends and family to visit her and this store
Michael is the best salesman! He was very knowledgeable, thorough, and had a friendly welcoming approach! Awesome representative!
Shawn really took the time to walk us through the store to see which pieces of furniture fit our style and needs. He made the process of furnishing our home so much easier.
Shawn did an amazing job helping us through the furniture buying process! Look forward to working with him again in th me future!
Tes was very helpful and great to work with he made sure I was able to get the living room furniture I really wanted and made the whole experience a pleasure.
Shawn was a great help with finding my perfect match. Ms Sandy was helpful at checkout.
Michael is nice and friendly. He helped us lot in choosing our furniture especially the mattress. He is very knowledgeable and gives us good deals as well. I recommended to work with him and buy furnitures.
Micheal was excellent with helping me out! I had a great experience at Ashley!
Wonderful experience! Jasmine was awesome and got everything taken care of accurately and quickly! Hope she will be there for our next purchase! ❤️
I had a great experience with the sales person Corey Mills. And Mr Adam they were both very helpful, knowledgeable, and professional without being too pushy i truly appreciated the assistance and the deal I got I I definitely recommend this store and the salesman corey mills he is the best .
Tes was very professional and patient. I recommend him to anyone! He made my experience wonderful.
Shawn was awesome! Super helpful but not intrusive. 10/10 would come back!
Jasmine was excellent with her product knowledge and courteous in pointing us in the right direction to make an intelligent decision to purchase.
Thank you Leon for such excellent help and for honoring the online price for me.
Amanda was extremely helpful in choosing my new sofa. Kim made the checkout process very easy.
Michael Cicco was an outstanding sales person. Extremely helpful and true to his word. Made an appointment time and he was there for the purpose of handling business. He is a good representative of your company. Thank you for the professionalism.
Jasmine is amazing customer service to us, we are just looking . But because she have good customers service and amazing attitude ..we end up buying a sofa set...i give her a 5 stars...thank you. Chesapeake showroom. Maria Imperial
Jasmine, was the best!! She was so helpful in picking out the perfect couch and bedroom set for our first home.
Jasmine was very nice and professional, and help me out with all my needs
Michael Di Cicco is amazing. He’s incredibly knowledgeable and helpful.
Had a wonderful and easy experience with De
Store was an open and comfortable experience. De greeted my wife and me and provided good guidance on where to find everything. We were given free rein to browse and explore their furniture. We did decide on a piece and De was readily available to provide purchasing and delivery details. We are happy with our decision and are looking forward to receiving furniture in about three weeks.
Michael was extremely helpful!
My husband and I came here in search of a bed frame set. After being in the store for 30 minutes we were not greeted or spoken to by anyone, despite interest in their furniture. We even walked past a group of the employees working and they were just talking about sports. Instead, we went to the Grand Furniture store next door where we were helped out by an amazing team and were able to find our bed frame set and more.
My husband and I had a great experience with our sales person Corey Mills. He was helpful, knowledgeable, and professional without being too pushy or over selling things we didn’t need. We truly appreciated the assistance and the deal. We definitely recommend this store and this salesman.
Jasmine was so helpful.. and Ashley’s has great quality furniture at really good prices
Wonderful shopping experience with Jasmine today! Came to kill time - left with a sectional. Cheers!
Austin was amazing
Was a pleasure working with Mike. He was patient with me trying to make decisions on the dressers I purchased.
I just want to share my great experience about the Manager of the Ashleys Chesapeake location Adam Beaber is a wonderful person his professionalism and kindness as well as customer skills were absolutely amazing I definitely recommend this location. Just to mention Ms.Robin at the front desk was very patient and kind to me as well thank you for giving me such an awesome experience.
Our visit and experience has been wonderful. Salesman Simeon Spence was absolutely wonderful. He was very knowledgeable and friendly as well as all other associates. Great service and very satisfied. ❤️
Shawn was a great sales associate. Thank you!
Austin M. Was by far the best furniture sales rep I’ve interacted with, very helpful and extremely knowledgeable. Don’t let his height fool you, he’s super down to earth. -Alex
Shawm in Chesapeake area was really helpful and patient with our purchase. He showed us around and was very informative. Thank you Shawn for your great service, we will definitely come see you again for another purchase!
Shawn was very professional and understanding of budget, not pushy at all. Will return in the future specifically for him.
Mike Di Cicco was so great to work! I feel he went out his way to help me find the perfect items!!
I came in upset and before I could yell Adam took great care of my issues and concerns. I even got more furniture with him today. Best supervisor hands down. I will be returning to purchase more furniture.
She was amazing. Kind welcoming knowledgeable. Explained everything!! Walked with us to this store from her Ashley outlet.
Austin was very friendly and patient. He helped me fine the perfect Chest drawer for my home! Thanks Austin!!
My husband and I came into Ashley’s in Chesapeake and worked with Corey. He was absolutely amazing. We were indecisive but he was very patient with us and answered all of our questions. Great overall experience!!
Found exactly what we were looking for at a reasonable price and quick delivery. We had the best sales associate that did not bother us or try to up sell. Great experience over all!!
Corey was awesome!
We went to buy a new couch at the Ashley outlet. Amanda spent the time we were there helping us, and helped with any questions or concerns we had. She was so patient and came up with several quotes for us when we were indecisive. I really hope we run into her again whenever we come back for new furniture!
Mrs. De Stenson was a gem, so sweet and thorough. Mrs Robin in the business office was quick and efficient. Overall very pleased with the customer service at Ashley’s in Greenbrier!
Jasmin McIver was great with us (myself, husband, and 4 children) for our purchase of a mattress today. Very patient and gracious with all of the interruptions from the kids. Thanks Jasmin!
Maria b
Updating review to 4 stars because customer care reached out and made it right, but I do still feel those who relocate often need to be aware that if you need a replacement down the line with your furniture and have moved out of state, the extended warranty will be invalid. This applies to replacement only. You can still receive servicing for repairs within the US if insurance decides that is a viable option so purchase the warranty at your own risk. ATTN MILITARY- Do not purchase the GBS Enterprises premiere protection plan if you will be moving within your coverage time (5 years). We were lied to by our sales rep. We knew we were getting orders to WA and specifically asked if the plan will transfer. The sales rep AND sales manager said yes, it's valid in all 50 states.. Ok, the servicing option was usable. (sending a tech out to attempt repairs) However, if they decide to just replace your furniture, they say you have to go back to the place of purchase for that replacement. Obviously that isn't an option for us. Since then I've had several employees from this location (Greenbrier) continue to say the plan is 100% valid in all 50 states but it really isn't so don't fall for it like we did. GBS declined a cash settlement so that we can use it at our local Ashley home store and won't authorize a purchase order transfer either. We've exhausted all options. What we're left with is $300 down the drain for the protection plan and a $3k couch set that needs replacing. Hope this helps someone not make the same mistake since the store continues to lie about the protection plans they sell.
Austin was very helpful and very quick with our transaction, thank you so much again!
Maria B was our sales associate and she was awesome!!! When I come back, I will ask to work with her again. She’s the best.
Ms. Maria B was amazing. All I did was give her a basic description when I walked in the door and she took me straight to what I ended up purchasing. She is very personable and seeks to make you happy. Thanks Maria.
We had an incredible experience with Jasmine! She was so patient and kind. She gave us space to look on our own, and then offered her own advice and suggestions based on what we found. She also gave personal examples for things we hadn’t considered. She couldn’t have been better and helped us pick out the perfect couch we are so excited for!
Amazing store with a lot of very good options. Michael was really good at showing us what we were looking for and we ended up finding everything we needed. Definitely worth checking it out.
Antron was very helpful and made picking out our new home furnishings FUN!! Great personality!! Definitely keeping him in mind for our future purchases.
Antron was great!
Shawn was very helpful and knowledgeable
Tes is the best!!! He answered all my questions (and there was a lot LOL) and was quick to go check different pieces for me. Best experience at Ashley thus far and I’ve been a customer for years!
Tes was wonderful! Super friendly and helpful. We love shopping at Ashley because of their customer service!
My salesperson, Michael D. Was very helpful and knowledgeable. He was patient with our decision and made himself available for questions and prices. It was a pleasure doing business with Ashley Home Store
Jasmine was very friendly, efficient, and personable. We’re excited to get our furniture soon! Thanks for your help!
Michael was very informative. He went the extra mile showing spill protection demostration, different colors and different types of reclidemonstration, He was very patience, my husband and I felt very comfortable making our decision.
Leon was great!! Helped us furnish our new apartment!
Jasmine was a great help!!! She was extremely friendly and walked us through all of our options before purchasing the sectional of our dreams.
Jasmine was amazing and very helpful with helping me buy a couch
Purchased my Maggie sofa from Michael Di Cicco and the experience was absolutely amazing! Even on my first visit when he knew I wasn’t purchasing that day, he still took me seriously and didn’t downplay the experience at all. He was very informative and thorough the entire process. When I returned on my 2nd visit to purchase, we picked right up where we left off. I was able to snag my Maggie sofa & ottoman on the 4th of July sale (crazy deal) and Michael made sure to give me every discount he possibly could which I definitely appreciate. I would recommend Michael Di Cicco as your sales rep at Ashley or Ashley Outlet ANYDAY!!!! Thanks Mike! :) I would also recommend Tesi! He was a great help on my 2nd visit before he handed me off to Mike which I appreciate. Tesi moved furniture in the showroom in order to show me exactly how my set would look which was a great help in my decision! Thanks Tesi! :)
Antron was fantastic! He is so knowledgeable about all of the products and had wonderful suggestions. I highly recommended him if you are looking for furniture!
Mike was super helpful and patient with us as we figured out what type of furniture we wanted. We left and checked around other more furniture stores and came back. Mike was available and helped us make the most of the store’s promotions
Michael my sales person was exceptional. He made sure that I got everything I wanted and was happy with my purchase.
Great day to furniture shop decided to go to Ashley furniture store, walking in we were greeted by a few associates. Mrs. Patricia Watters helped me!! I must say she is a great associate. She was very knowledgeable about every piece of furniture I looked at today. I decided on a dresser night and dining room table and she helped every step of the way I'm glad i stopped to this location first. Thank you Mrs. Patricia
Jasmine was great!
Jasmine was very personable and helpful. She gave us excellent customer service going above and beyond to attend to our needs.
Maria B. Was courteous, pleasant and wonderful in directing us to what we were looking for. We walked by it a few times before she pointed us in the right direction. 🙂 10/10 would recommend taking to Maria B.
Shawn was AWESOME! Very knowledgeable and personable. Made the sale hassle-free.
Mike did a great job helping us find a bedroom set. He wasn’t pushy and very knowledgeable. He also went out of his way to get the price right.
Shawn was helpful and attentive
De was a fantastic help for us today in getting our dream living room couches!
This was my first time visiting an Ashley Furniture store. It was a great experience, to be honest. First, there was an impressive variety of furniture available, and on display. Secondly, Tes Dawes was the sale representative who greatly assisted me in my shopping experience. He was very friendly, personable, knowledgeable and professional. He was pushy like most salespeople are known to be. Salespeople usually hover around like vultures, and make shopping more stressful than it has to be, but I enjoyed talking with Tes Dawes, and he made my shopping experience very enjoyable and pleasant. I would glady shop at Ashley Furniture again, because of Mr. Dawes, and I will specifically ask for him. Keep up the great work!
Andre was very helpful and knowledgeable about the furniture. Took his time, very patient. Definitely someone we look forward to doing business with again.
Andre was amazing while we were furniture shopping for our new house.
Andre was an exceptional salesman and took care of all our needs and was very attentive
Antron Miller was awesome! Getting a couch today!
Came in to see Tes again. Last time he got us just what we needed at a great price. This time, he got us more than we needed and everything we wanted at a great price.
When the service and selection are awesome, you come back to see Tes Dawes! The easiest shopping experience with the most gracious and generous salesman we've met in a long time! Thank you!
Antron Miller was great, he helped us find exactly what we needed and wasn’t pushy at all. Great experience!
Michael was awesome and was very personal and has made come back customers of us
If you want great customer service then you need to go see Tes!! He was patient and answered all the questions I had.
Maria B. was great to work with — not pushy at all, but very helpful when questions were asked. Provided good advice about quality and once a decision was made she helped me quickly make the purchase!
Antron was absolutely amazing to work with!
Tes was very helpful!
Amazing amazing customer service by Michael. He guided us around and showed us the different styles and textures and even gave some helpful tips when looking at furniture. His knowledge helped us revamp our living room furniture and bedroom. Also, watching him train his personnel was comforting in the type of people that work at Ashley’s. Great job Michael and we will definitely be back for more!
Great service and prices! Go see Antron!
Shaun was incredible knowledgeable. Nice talking to someone who knows their business
It was great experience I was assisted with great care and advice
Michael was overly helpful. He asked questions to fully understand what we were looking for. He nailed it. Highly recommend. We were just looking and did not expect to find what we were looking for but his inquisitiveness helped make the sale!!!
I had a great experience at Ashley Furniture working with Maria B as my associate today. She was very attentive, provide lots of knowledge and options to help us reach our decision. I appreciate her patience with me, as I ask lots of questions, and churn through ideas. Thank you Maria!
Michael was very informative and made our furniture buying experience stress free.
Austin was cool af! Very professional and knowledgeable! Didn’t hover and make my experience uncomfortable. Check the the store out! Ask for Austin!
Tes was amazing helping our little girl pick out her big girl bed! Thank you, Tes and Ashley Furniture!
Jasmine was very help and informative!
Jasmine McIver-very knowledgeable and very helpful.
Excellent service from Jasmine Mclver. If I could I’d give 6 stars!
Patricia is amazing! She was very helpful and provided great customer service.
Patricia was a great help, excellent service!
It was great meeting Mariea
Antron was wonderful to work with! Very professional and knowledgeable salesman.
Shawn was great in helping us. We always go through him when we shop with Ashley and will continue to do so in the future.
Antron was wonderful helping us pick a mattress out that works for us!
Maria B was my sales person when I went to Ashley. She was very helpful in the process! I would definitely recommend her to anyone who’s shopping for furniture. I really appreciate her time and patience.
Shawn Ruffin was very professional
Their customer service is the worst I have ever seen or experienced! Towards the end of April 2023, I bought a queen bed, dresser and nightstand. It was delivered damaged. I reported this to them and they had another set delivered to me. You would think, after the first set arrived damaged, that they would inspect the replacement set to make sure it arrived in good condition. The 2nd set arrived damaged as well. I reported this to the store and they had the third set sent out on their VIP truck. Smh It is now June 1st. I have had 3 different sets sent to me and all have been damaged. I have had an empty dresser in my room since the end of April! I emailed to let them know that the third set arrive damaged as well and I asked for a manager to contact me. I received an email back letting me know that your manager would be contacting me.. I just want what I paid for.. brand new furniture that isn't already damaged. Apparently, that is something that they cannot give me! I deeply regret my decision to shop at Ashley in Chesapeake VA (Greenbrier) I would love it if someone from this store would care enough to make this right!!
If you are in the market for new furniture, go to the Ashleys in Chesapeake at greenbrier and ask for Antoine Miller. Saturday was the first time I walked into a furniture store and I was kindly greeted by Antoine. I had just went in to browse and get ideas but after a couple of hours in the store, and with the 50% Memorial Day sale, I knew I would be buying a couch this weekend. Over the last 3 days, Antoine gave me my space to Rome around the store, occasionally checking on me and answering any and every questions or concerns I had. I am very indecisive and put a lot of thought into big purchases as such. He helped me narrow down my options and stayed very patient with me while I went back and forth between 2 different couch sets. This made the process a little less stressful. I never once felt pressured to buy anything at any moment. Alway kept good an positive energy around. I wanted to take advantage of the sale, so I ended up buying a recliner sofa. I couldn't be happier with my decision. Overall I had a great experience and will be back for more furniture in the future! Thank you again Antoine!
Maria Boynton provided the best service experience that I've ever received in any aspect of a purchase. She was patient and answered all my questions. She is a true professional. While closing a sale is very important, I could see that my satisfaction was equally important. Thank you Maria
Austin was AMAZING to work with! Great service, great deals and information provided, and very patient with my process! Highly recommend Austin Malzow for all furnishing needs (and design recommendations)!
Mike is the man!
Micheal was great! I have been looking for a living room couch for a year and finally found one with the help of Micheal and his attention to detail and listening to my needs/wants.
Great job.
Antron Miller…………. The Best!
Austin gave us superb customer service and was very patient with my wife and I as we made our decision! He also gave us the best price which helped use stay within our budget! If you visit, ask for him, you won’t regret it!
We found everything we wanted and Mike was so great in helping us out. Super nice, has lots of knowledge and guided us to purchase what we wanted. We are super happy! Thanks Mike!
Ty and Michael were very helpful !
Jasmine did a great job helping me find what I needed
Mike D. was extremely helpful! Helped us nail down a sectional and a dining room set!
Awesome attitude and extremely helpful checked up on us often, set us up with great financing!
Shawn was amazing and friendly!
Tess was great to work with!
I've never had a living room as nice as the one I bought today.Payricia Watters no only got me the best prices but she knew exactly what I was looking for just off of a simple description. Better than what I expected from a furniture store.
We worked with Patricia Watters and she helped us better than I have ever experienced at a furniture store before. If possible, I will ONLY work with her. She's amazing!
I had a very positive experience with this store. Amanda was super friendly and knowledgeable about all the products. I was very happy with my purchase and definitely be returning.
Michael DiCiccio was amazing and helped us out immensely. He gave us a great deal and was extremely professional. If your thinking about getting new furniture, go see him. He'll take care of you.
Michael DiCiccio was phenomenal!! Go see him at the Greenbrier store. Awesome service!
Shawn did an amazing job showing us around the mattresses and showing us all of our options. Great customer service and very friendly staff. Will shop here again.
Have had the absolute worst experience with Ashley Furniture. My daughter ordered a couch from their store in vb and the sales team was great. That is where the good experience ended. Delivery was set and the couch was to arrive on Sunday. When the delivery team got to the location, they were not able to get the couch in the elevator. The apt building does have stairs but the delivery people stated they do not do stairs. She was told they would take her couch back to the warehouse and she could pick it up there. How appalling. Unfortunately, it got even worse from there. The store manager has been trying to make it right but my daughter cannot seem to get her couch delivered. She took a day off work for the initial delivery and now they are telling her they can’t say when they can deliver to her. Never in all my years have we dealt with such rude and inconsiderate people in the service industry. The only people trying to help was the manager and sales person. Everyone from warehouse to delivery is abysmal. Considering $1000 was purchased on a piece of furniture, one would think that the service team would be a little more courteous. Unfortunately, it doesn’t seem as though any of that matters because we are only one customer. I must say, although I have purchased several items from Ashley in the past, we will never shop Ashley Furniture again. Having one sofa delivered should not be this difficult.
Great interaction with Michael! He got us around and made sure we got every question we had answered before we made the right purchase.
Michael’s customer service was outstanding. He gave me a great deal and didn’t pressure me to buy things I didn’t want or need. Great salesperson!
Shawn helped me and my mom get a 2 piece sectional with an ottoman, end table and tv stand, he was very professional, super friendly and well knowledgeable of the items and inventory as well as helping us out with delivery, I highly recommend anyone looking to buy new furniture to hit up Shawn at the greenbrier Ashley store, I would give 10 stars if I could.
Austin
Austin was extremely helpful and provided excellent customer service.
Good afternoon, my trusted advisor today was Austin Malzow. He showed me excellent service, patience and kindness. Very knowledgeable regarding your products. Will certainly request his assistance again.
Jasmine was so helpful! Will definitely be coming back to see her!
Jasmine was very helpful and friendly! Made our couch purchase super easy and fun!
Maria B. Was very nice and talked to us about the couch we wanted and what we desired in the type of furniture. She let us look around before we made up our minds so we knew all of our options. And the process to purchase was seamless. Great sales rep!
Jasmine was an amazing help today with finding me a new dining set and coffee table! Super sweet and showed us all the options!
Absolutely amazing customer service from Michael never planed on buying anything until we got absolutely amazing customer service and couldn’t refuse!
Shawn was extremely helpful in helping us find a couch! He was very friendly and understanding!
Jasmine was very professional and helpful.
De was a pleasure to work with to help us furnish our home.
Maria was an awesome person! Helped me find what I was looking for and was absolutely lovely!!
Great service great sales person Austin Malzow was amazing
Austin Malzow was amazing. Got us in and out with a good experience
Maria B. was amazing. She was very knowledgeable and answered any questions we had. We are very happy and can't wait to receive our new furniture!
My sales person was Ashley & she was super nice, helpful, & quick to service me the end table I wanted .
Austin provided outstanding assistance with our furniture purchase today. He was patient and understanding while we picked out our pieces. He answered all our questions and is very knowledgeable on Ashley furniture and Tempur-pedic mattresses!
Super cool dude (Michael)
Great customer service, very quick and easy transaction with Antron!
Michael was extremely personable and helpful. He made our selection process easy and painless. He went above and beyond with his customer service and really helped our family make a great decision.
Antron was super helpful trying to decide on a dining room set. Thank you
Maria was wonderful. Took great care of me and my family in all of our furnishing needs. Highly recommend
Butch was amazing great personality and helpful. Ms.Tavana at check out was the sweetest. Overall great experience
Patricia Watters was very helpful and nice :)
Shawn was very helpful on the three separate occasions I came in.
I went to go purchase a very expensive leather couch at this location just to be told the next day that one of the pieces were discontinued by a service member not even the employee who sold it to me. I was in North Carolina handling some personal things when I called the service center to ask if it was possible to get a discounted price off of purchasing the floor model. I was told in the service center. Yes I can purchase the floor model I just have to get with the management at the store location. At this store location service center reached out to a gentleman by the name of Sean who was supposed to call me back five minutes after being disconnected from the phone and never called me back. I had to drive 3 1/2 hours to this specific location to try to have a word with Sean face-to-face. I tried contacting the store several times and no answer. I then was directed to a gentleman another manager, by the name of Adam, who informed me that the wedge to my furniture was discontinued, and I could purchase the floor model at a discounted rate. For my inconvenience and driving over 3 hours was only told they could discount 10% of a piece of the couch. The total was almost 8k and only was able to discount 300!! Not only was the service with management horrible I will never shop here again nor do I recommend anyone to shops here at this location if you have to deal with the two managers listed in this review.
Mike D. Was great. Felt comfortable the whole time. Didn’t feel stalked or anything. Super personable. Very knowledgeable about the products. It was like shopping with a friend. Ashley had exactly what we were looking for at great prices! Would definitely return.
Good experience very helpful
Mike was excellent with my grandmother
Mike was the best! His personality, witty sense of humor, and upmost professionalism was the done deal for our purchase! Will definitely go back!
Patricia Watters helped us immensely, and we highly recommend her. Thanks, Patricia!
Jasmine was extremely helpful picking out my new sectional. She is awesome!
Amanda & Alexis are the best. Amanda came in on her day off to help me find the perfect dining room set.
Amazing buying experience at Ashley furniture. Amanda is a newer sales person here in the store, but she was so accommodating with me taking my time. Once I told her exactly what I was looking for she took me to one set that was perfect. I was pleasantly surprised at the affordable pricing. Also the additional discount was so helpful. Once we finalized Alexis was helpful in assisting with the paperwork. This is the dream team for sure. We will be back when we are ready to purchase again.
Leon was incredible and got me exactly what I needed!
Jasmine Mclver was the best! She made the whole purchasing process simple, quick. And easy! Highly recommend going to see Jasmine for your furniture needs!
Tess was wonderful and found exactly what my husband and I were looking for. He greeted us as soon as we walked in and was with us till the end!
Shawn did an amazing job, and was very knowledgeable about the products.
Michael Dicicco helped me get a new bed after mine broke out of nowhere. Thankful for him giving us a great deal.
Jasmin was super helpful & made the experience as quick & easy as it could be! Will definitely be back
Michael DiCiccio is the best. He was very helpful, knowledgeable, and PATIENT. I definitely recommend finding something gorgeous for your home at Ashley's and Micheal will help make sure it fits your needs for you home and family! He listened and helped guide us in the right direction!
Austin gave us more than enough information and made our first experience so nice. Will be coming back!
Jasmine was incredibly helpful in explaining the mattresses in your store. She did an outstanding job, making us feel comfortable, relaxed, and eager to buy! How lucky Ashley furniture stores are to have such a an outstanding employee!
Mrs. Patricia Watters provided all information needed to get the service I wanted. She showed all the different types of tables that would blend in with my furniture and floors. I give her 5 stars.
Marie B was awesome! Very professional and nice!!
It was a pleasure to be assisted by Austin M. He was very helpful, kind and patient. I feel like he didn’t hold back with meeting my needs and made sure I was well taken care of. It was a easy and smooth process I was sold with out being sold.
Jasmine McIver was a great sales associate. The financing was easy!!!
Excellent customer service from Michael DiCiccio
I came in to Ashley furniture store today and I had the pleasure of having Mr.Butch as my sales representative. He was amazing he helped me get everything I needed and then some . He was truly a joy to be around . I would recommend him to anyone coming to Ashley .
Shawn is the real don dada! He made everything simple and smooth sailing. I definitely will be a returning customer.
Tes was great! He gave us time to shop without hovering but answered all of our questions and helped us close out our transaction swiftly.
Miss De Stenson was so welcoming.. helped me with finishing my bedrooms.
Michael was great! Thanks
Antron Miller was absolutely phenomenal! He listened closely and helped us pick out the perfect Living room setup. Will definitely shop here again- and will request for Mr. Miller to guide us!
I am so disappointed in this store I ordered a zero gravity recliner love seat and sofa which they delivered the wrong one. I paid 5500 for them no financing. I called in and asked to send out the right one and they sent the same one out. This took 3 months. I am a disabled and really needed this zero gravity recliner so I can relax and use it for whatever reason I want to now that I have had surgery im still dealing with this Ashley store and they DO NOT RETURN CALLS. I am in pain like crazy and can't even use the recliner I paid for smh. I have delt with Ashley before at the Virginia Beach store and it was nothing like this. My sales rep was Michael and he has not fulfilled his end of the bargain. I will never buy from this store again. I hope this is a warning for anybody that goes to the Chesapeake store 1591 crossways Blvd.
Mike was great help and will highly recommend him to friends and family
Found exactly what I needed with the help of Michael DiCiccio. Thank you so much!
Tes was very professional & courteous! I was looking for a particular piece of furniture & he was able to find exactly what I wanted! I would definitely recommend him! I did end up finding out that I would be receiving my furniture later than he stated but I guess I can't blame him on that.
Maria Boynton was amazing! Great experience I will definitely recommend
10/10 customer service he was very knowledgeable, humorous, and honest really brung imaginations to life
Shawn did a great job at helping us find the perfect dining room table. Would highly recommend.
Great customer service! Antron went above and beyond! We will be back when it's time for our mattress.
De was great! Super helpful and let my have my own time to browse, then was there whenever I needed her!
Austin helped us pick the perfect sectional for our new home. We was very professional, knowledgeable, and friendly throughout the process.
Walked in just to browse and Maria B was awesome! She explained all the specials and discounts that were going on in store. She helped us find the perfect purchase of a full living room set for our home with a great deal! You can tell that we were not just "another sale" for her, she genuinely cared about us and walked with us looking at everything and explaining the protection plan to us. Definitely will be going back for future purchases and only going to have Maria help us out!
Maria B. was amazing to work with! She had a lot of patience with my husband and I while we picked out our bed set, and was very easy-going. 😊
Austin was real was real helpful and got me the best deals possible
Great Experience with Antron Miller
De was amazing ! We accommodated every need and I will be back to buy my next piece of furniture from her in a couple months 🥰
Antron, was extremely helpful in helping me find a couch for my living space. Very helpful after showing him my color scheme and what I wanted to stick to, he was patient and understanding. Antron adhered to all my concerns. If I could give 10 stars I would!
De Stinson was lovely… very helpful! We found the prefect bedroom furniture.
Nice furniture love the people who helped me
Michael Cicco provided excellent customer service.
We had a great sales lady De helped us make a decision on our mattress today. Thank you De for all your help. Robert and Tina Johnson
Butch was very pleasant and had a great attitude! He shared that he was newer but I wouldn't have been able to tell if he didn't say it! Thank you for all your help today!
Shawn was great and very helpful.
Maria B took exceptional care of us! Thanks again!
Michael DiCiccio helped us find the best couch and we couldn’t have done it without him.
Great attitude very helpful will beback.
Loved the professional encounter I experienced with my sales rep Kaylin!
I have never been so displeased in a purchase from Ashley until today! The customer service is horrible! I purchased this bed in 2017...the bed has a 10 year warranty and the base I purchased the 10 year warranty. I needed to place a claim today and I received 5 different phone numbers to call. During one of the conversations the disrespected representative blatantly argued with me about my purchase. She then placed me on hold to get her manager who confirmed I do have a 10 year warranty, only to give me another number to call. Not once did anyone apologize or to try and assist me. I will never purchase anything else from Ashley Furniture and I have been a customer for 23 years. I purchased furniture from other companies and never had this issue! They are will to help you as long as you are purchasing from them...using the warranty is a different story, they are no hello at all. And everyone I talked to had no clue on what number I should actually call...it was trail and error and best of luck to me!
We will never ever purchase from Ashley again. Purchased Furniture in early February 2023,paid everything & delivery in full, no financing, Ashley's website at that time said 2-3, for delivery it's now been 5 weeks, delivery service showed up with 1 piece broken in trick, 2 pieces where for the wrong sides of the Sectional, & 1 of the drivers was throwing his trash into our neighbors trash bind out of the panel truck. Ashley made us reorder every like new,like we just bought it again today. We were told we would get compensated for the 5 weeks without any livingroom urniture in oour home for 5 weeks, offered 300.00 off, of 500.00 gift card but those are all lies just like the shipping times, ,& who was at fault for the wrong pieces, which we have the paperwork showing it was ordered correctly but now store is blaming, sales associate, then the drivers, and drivers showed us they were given the wrong documents, now we do not know when we will get our furniture, or will it be another 5 weeks or more. Again, we will never buy another thing from Ashley. Ever!..Just so you know, your not buying from Ashly, your actually buy from Ashley Outlet, & hats who you deal with unless, the store screwed up like our case and they force you to repurchase, to erase their shotty service.
David was quick to help me get what I wanted and I was in and out of the store. I was extremely satisfied with my purchase. Thanks David!!!
Antron was awesome. I'd work with him again and will definitely come back.
Went in to buy a new bedset for my son and the sales clerk Jasmine Mclver was so very helpful! The service was super fast and she not only answered all of my questions but, she was very knowledgeable on educating me on the different mattresses types and how i can get the most bang for my bucks. Very happy experience and will definitely go back !
Outstanding customer service!!
Jasmine mclver was super helpful! She was so kind and helped up pick out exactly what I wanted
Antron Miller was absolutely amazing! He was no fuss no heckles. He helped us get exactly what we were looking for. We didn't have to spend all day going back and forth, quick and painless purchases!
Michael DiCiccio was awesome! Such an easy and seamless process of buying a new sectional. He was knowledgeable, helpful, funny, and kind! Thank you!
Leon was great, a pro
Jasmine was excellent to deal with. We ended up purchasing more than we expected, but couldn’t be happier with the service she provided.
Patricia at Ashley furniture was absolutely amazing. She was extremely helpful and patient.
Mike was outstanding. He helped me get in and get out and get exactly what I was looking for.
Purchased a coffee table and end tables today. Butch was very easy to work with, and made the buying experience that much better. Go see him!
Loved Leon - super helpful and friendly!!
My husband and I came in with some pretty specific measurement specifications for a sectional. Antron was up for the task. He was able to quickly and professionally help us in selecting the perfect sectional and answered all our questions along the way. Thanks again Antron!
Antron helped us out big time! He took the time and was patient while picking out our new couch. He definitely made the process and experience well worth it.
Shawn did a great job finding us everything we were looking for!
Great service!
Sake rep was extremely knowledgeable and kind i will continue doing business with them
This store has so much to choose from. Patricia Watters was so amazing and helpful, I would tell anyone to come in and visit with her. She will take great care of you!
Shawn did a great job! Made it so simple and answered all my questions. Highly recommend! Head over to Ashley and ask for Shawn! You won’t be disappointed.
Natalie Hoelz was so helpful. She went above and beyond to help me find the perfect pieces I needed for my new apartment. Anytime I come to Ashley, make sure to ask for Natalie, she will get you right!
Jasmine McIver helped me reconfigure my sectional and I was able to order what I needed.
My helper was Jasmine Mclver. She was very nice and helped us out! And we got what we needed.
Working with De Stenson was amazing! She was very pleasant and knowledgeable! Excellent customer service! Would definitely recommend!
We have been searching all around for furniture since we’ve been here and our first time going to Ashley’s and meeting Austin made our time well worth it! We walked out with everything to complete our new home and it’s super affordable. Austin was very informative and helpful all around and just understood what we wanted! Thanks Ashley’s and Huge Thanks to Austin! 🙂
A great experience!! Patricia was so helpful, explained the whole purchasing process simply, and ultimately led me to my perfect couch! She was so kind and funny too! Would definitely recommend shopping here at this location.
Patricia at Ashley Furniture in Greenbrier is absolutely incredible! She was very helpful and informed when we inquired about couches. She worked out the exact configuration that we needed. Ask for her!!
Tess was great !! He did a demonstration and I fell immediately in love with the chair
Tess was great. He was very personable, provided great information and made sure that my shopping experience went without any problems. I will definitely return here for my furniture needs.
Antron was very helpful and professional. He made shopping for our dining set easier and stress free. Thank you Antron!
Worked with Austin M., he set an impressive standard for Ashley. Will absolutely work with him again for any future purchases and will highly recommend him to friends and family.
Jasmine mcIver helped me find and purchase my queen size bed frame. I just bounced from store to store and she was able to help me find the one that fit my style! She’s very professional quick and great at her job! I am throughly happy with my experience
Jasmine was funny and helped my uncle find a nice bedframe
Shawn, was very professional and knowledgeable about the furniture. We appreciated his help and patience while selected a sofa set that would work with our needs.
Jasmine was a huge help in helping me find my first Sofa
Jasmine was a big help today while picking out a couch
Had a great experience purchasing a recliner and couch ! Jasmine was excellent with her help !
Shawn is a good guy, he helped us find exactly what we need.
Antron was awesome
Butch was awesome!! He took his time and explained every part of the process to us. He wasn’t pushy or trying to get us to buy things we didn’t want. We appreciate that in a sales person. Great overall experience!! 👍🏻👍🏻
Maria B was very helpful. She showed us a lot of furniture and helped us pick out some amazing pieces. Will definitely be back to see Maria B again.
Natalie helped us with our couch a few weeks ago and our table today. Super excited, great prices and excellent customer service!! Thank You!
Great experience getting a couch here with natalie !! Would definitely recommend very nice and patience specialy with my daughter who is 4 and love chaos. Thanks again for the 77 cents i was missing ❤️
Good retail furniture store. Friendly staff. Inventory not meeting my current needs.
I purchased a bed today and Butch was my salesman. He was above and beyond helpful and made my buying experience the best and easiest I’ve ever had. Thank you Butch for such a great experience 😊
Michael DiCiccio was extremely helpful, informative and answered all of our questions. Great experience making our purchase.
Jasmine was very helpful in assisting in my selection of a bedroom set, any questions I had she was able to answer them and offer different options. She was very patient with me and I didn’t feel rush or hassled to make a purchase.
Ordered several times and great experience
We had an enjoyable experience shopping with Ashley furniture. Tess was friendly and knowledgeable. The entire sales team was very personable. And furniture deliveries are getting back to a normal delivery schedule. They will be my go to from now on. Thank you!
Good Price with great service from Michael DiCiccio! Mike is the Salesperson to see! Very laid back and not pushy! 10/10
Tes was great and very personable! He was very knowledgeable and informative! Great customer service!
Michael was great. He worked with us for multiple weeks to make our furniture decision.
Maria B at Ashley in Chesapeake was very helpful and efficient. She listened to our requests and wasn’t pushy at all. Would definitely recommend her and will use her in the future!
Tez was patient, listened to what I want and helped me pick out my next living room set. Thank you so much can’t wait too go back!
Found the perfect recliner that filled my needs and wants list. Hopefully when it's delivered in March it will be perfect. If not I'll update the review. The staff was kind and helpful.
De Stenson was wonderful to work with. She walked the living room section several times with us while we were trying to make up our minds. I think the biggest issue we had was us making up our minds as to which set to buy…. Thanks again De!!!!
Tes was a great help to making my purchase.
Test will perfect from beginning to end and completely professionally. Definitely recommend.
Micheal DiCiccio was thorough, friendly and a great salesperson! We will come back to Ashley furniture every time because of his great customer service!
Great experience working with Mike buying sofa, love seat and sectional
Michael, was a tremendous help today we got out first bed set and couch couldn't be happier
Jasmine was amazing!!! Not pushy.. really sweet
Maria B, was excellent. Excellent customer service skills, knowledgeable of stock, patient and helpful, explains in detail.
Tes was an excellent salesman, helped us tremendously! We love Ashley furniture!
Tes was so easy to work with. He took us right to the furniture we wanted, and gave us the best price. I highly recommend the Greenbriar Ashley to anyone.
James Simons was amazing 🤩
Patricia Watters was excellent to work with! Her service was greatly appreciated.
I was looking for a sectional and not really sure what style or color I wanted. Antron Miller took the time to sit with me on many different pieces, while listening to my needs and concerns and discuss with me where they would go. Thanks to him, I was able to make the choice I felt in the end was best.
Jasmine was great, she was very patient as we went between the two stores trying to make our minds up :)
Jasmine McIver was very helpful and patient helping us purchase our living room furniture.
Michael d
First time buying a brand new couch! Thanks to Michael D I felt comfortable and confident in my purchase.
Antron Miller rocked!
Great experience! Antron was super helpful! Thanks so much!
Jasmine was very helpful and friendly, answered all my questions and me set up with a new bed!
We had great shopping experience at Ashley Greenbrier and Austin made sure that we got the best deal and furniture.
We visited the store several weeks ago to purchase a bed and living room furniture. James S. was a joy to work with and very patient with us. We left without making a purchase since we needed a bit more time to think things through. We went back today and were so happy that James was the one to greet and help us. He made himself available just when we needed him without being pushy or overwhelming. We made our purchases and walked out very happy. Thank you James!
MICHAEL WAS VERY HELPFUL AND GAVE US THE BEST DEAL AVAILABLE.
De was super helpful and understanding. She showed us the perks of all of our options and even went over paperwork with us Saved us a lot too!
Shawn was a great help and is an asset to your company. From the initial greeting to signing the paperwork he was very informative and a pleasure to work with. We will purchase from here again.
Austin was great - helpful and accommodating! Also, easy to work with.
Shawn and Alexis did Phe-nominal! I love how thorough Shawn was, and Alexis showed excellent customer service. Something not often displayed. Thank you guys!
Natalie was very helpful
I had a great sales experience with Jasmine McIver! She let us browse and answer any questions we had without any pressure.
BTN did a wonderful job
Great service and our salesman, Michael DiCiccio, was very knowledgeable of the the furniture and very helpful at assisting with our wants and needs.
Leon was so patient and helpful! Go here for your furniture needs!
Shawn provided us with excellent service
Antron did a great job. Got is in the right sofa we have been looking for.
Anthony was awesome. He spent 4 hours showing us everything. He was very personable and courteous. Recommend!
Patricia Watters was a great to work with, great experience!!!!!
Patricia Watters was very professional and nice
Austin M was great! Very informative and great price
Very professional! Wasn't pushy or try to make you buy anything. I will work with Michael again.
Came in looking for office furniture. Ty greeted me and advised me of the store special going on and let me be to look around. After a bit i found what I was looking for and Ty was very helpful and non pushy in the whole sale process. Very pleasant, transparent and easy to work with. Store is nicely set up and pleasant. Highly recommend the Greenbrier Ashley’s Furniture Store.
Sales rep Antron Miller was an absolute joy to work with in the purchase of several furniture items. Worthy of a 5 star rating.
Great customer service by Austin! Quick and easy transaction!
Jasmine worked with us to get exactly what we needed at a great price.
Ask for Jasmine Mclver, she's so helpful! Edit: we had to swap two ottomans for a larger one because they did not match (we were told they would). This process to exchange was a disaster. I left originally being very happy, today I am leaving very disappointed. There is not a 3 day grace period for restocking, it is 24 hours. Paperwork shows 3 days but apparently changed a month or so ago. Just feel very nickle and dimed. The manager Adam did not want to talk to us, Erin (unsure of spelling) made it work since it was a miscommunication. We still would have to pay another delivery fee for the swap, we chose to pick up. The left hand does not know what the right hand is doing. Ultimately we are not getting our full value after being here for over 2 hours. Also something to note is the prices online are different than in the store, so you have to do your due diligence yourself. Just not a streamlined process
Michael was such an amazing help! He helped me find out what I was looking for when I wasn’t 100% sure what I wanted and helped me get an amazing deal!! I would absolutely recommend talking to Michael when coming in! Thanks Michael!
Very helpful, personable, and he did not pressure use. That is very key! He let us walk around the store by ourselves and gave us time to find what we loved.
Awesome experience with de she took care of us and made sure our experience was perfect referring her for now on
Very nice, explained everything well.
Ms. Maria B. really helped me get started on refurnishing my home. Couldn't have done it or gotten so much progress done without her invaluable assistance.
Jasmine McIver was awesome!! She tried to help me find the bedding I liked, but it didn't come in our size. Jasmine was fun and professional. She made our purchase quick and easy. We always have wonderful staff when we come in!
Jasmine was helpful and made our couch-buying process very easy!
Jasmine was an exceptional sales employee. Very helpful and professional!
(Translated by Google) Bad customer service bad customer service disrespectful to us they lie we spent $6000 in the store and the manager mocked my face very badly with my family and told me not to talk to him I will recommend my friends not to buy they are not serious with us and the customers give them bad service and read what they promise because what they promise is not true (Original) Mal servicio al cliente mal atención al cliente irrespetuoso a nosotros mienten gastamos $6000 en la tienda y se burló en mi cara el gerente muy mal con mi familia y me dijo que no hable con el recomendaré mis amistades no compren no son serio con nosotros y los clientes les dan mal servicio y lean lo que les promete porque no es cierto lo que prometen
Jasmine. Mclver was amazing! She gave us space to look around and was there to help when we needed her!
Michael was an absolute joy to buy from. Not pushy, very informative and great personality. We will be back to buy from him when it’s time to redo the bedroom. 10/10 thanks so much for finding the perfect living room set for our family!
Very kind a professional. Will be coming back to work with Maria B.again.
Maria B was attentive and professional! Everyone made us feel welcome.
Ty was great and friendly and very knowledgeable in the merchandise.
James was great, thank you for all the help. Great deal and great service at Ashley whenever we shop here!
Our service rep. Michael D. Was awesome and so helpful! Made the process of buying a new couch so effortless and stress free!
I had such a wonderful time shopping for new furniture with Antron Miller! He was knowledgeable, friendly, and we had a-lot of fun! He helped me with financing and was an all around pleasure.
Natalie was great , nice, professional will return
Natalie was a winner.
Great prices & service. No hard sales pitch
Shawn was awesome! Super helpful.
Antron Miller was a great guy. Thanks for moving chairs make me happy!!!
Kaylin was great! Super helpful and very accommodating.
Great customer service, selection and no pressure. Austin was an excellent salesperson.
Maria B. Our salesperson was utterly professional. Found us exactly what we were looking for!! Highly recommend her and Ashley!!
Dee was wonderful to work with on the purchase of our new mattress. She was well informed and professional. We will be requesting her help when we return! Made a return to Ashley in Greenbrier, Shawn was amazing! Very helpful and answered all my questions, excellent customer service.
Jasmine was awesome! I wanted something quick easy financed for my grandma. She made it happen. In and out in 45 mins and told me everything i needed to do to pick up. If i could leave 50 reviews i would because this meant alot.
We purchased a sectional sofa from the Ashley store in Chesapeake. Our sales representative was Maria B. She was so patient, kind, and caring. She provided great recommendations that we had not considered. We did not feel pressured or rushed, which we appreciated. She was thorough while explaining the order, delivery, etc. Thank you so much, Maria B for making it a great experience.
Austin was awesome. So was Miso.
Michael was awesome. He is very friendly, patient, helpful, and knowledgeable about the products.
Shawn was a huge help will be back for more furniture when the time comes.
If one has any questions or need any assistance ask Kaitlyn! She was amazing and provided excellent customer service!
De was awesome, she showed us around and helped us find what we were looking for, a set of lynxtyn office chairs that are amazing.
Very pleasant experience. Myra is a great manager who was really patient and helped me with the decision. James was very professional and made the finance process very easy. Definitely recommend this store!
James was the best!! Helped meet the wishes of a complicated daughter!!
James was truly the best! Super helpful and was able to get me exactly what I wanted within my price range!! Definitely ask for him!
Our sales person (Marie) was a wealth of knowledge. She was very helpful in guiding us to our perfect purchase and understanding our needs. Ten out of ten rating!!!!
Natalie was our sale associate and was fantastic. We took in two kids that are the ages of one and two and she was amazing with them. A seamless experience would go back tomorrow but I think we’re going to take a break lol.
The BEST CUSTOMER SERVICE EVER MS. MYRA…. TY EXCEPTIONAL SALES PERSON AND EFFICIENT….. TOP NOTCH
Fantastic customer service from Ashley Outlet. Jada was very helpful as well as the staff working with her!
Maria B was amazing! She spent so much time with us showing us all of our options helping us find 2 pieces that we love & that fit our lifestyle. I recommend her highly!
I was the first Greenbrier Ashley Outlet customer earlier this month and I had a fantastic experience. My salesman, Ty Grant, provided outstanding customer service. Extremely pleasant to work with. Myra Davis, store manager, was also outstanding! Both helped me get a full size leather couch and two matching oversized recliners with a slight increase needed on my account. Even to the financial woman, for which I didn’t get her name, but she, Ty and Myra made my checkout and overall buying great! Love my new furniture! Thank You All. Susan W.
Mike Dicicco provided the best customer service that anyone could ever ask for. His patience and expertise helped expedite the process. I would definitely recommend his services to anyone looking to purchase furniture in the future.
My husband and I had a great experience here! Dee was super helpful with finding us a sofa in our price range and Myra got us all set up with the checkout process SO easily. Definitely will be coming back and seeing them for future furniture needs! :)
Look for Kaylin ! Lovely experience at AHF! She helped my family and I with all the things we needed, even the things we didn’t know. Highly recommend her:)
James and MG were extremely helpful, quickly was able to help me find what I needed and out the door. Highly recommend!!!
Great place, talk to TY he will take care of you!
Wonderful experience can wait to bring my wife in to get the living room set we have been dreaming of. Thank you Rhiannon.
Ty was very helpful. Would shop again
Shawn made the entire buying experience swift and enjoyable. He was kind, efficient, and very helpful.
We had great service from Patricia Watters. She was very patient with us as we purchase a new sofa.
Marie was excellent and provided great customer service.
Mrs.Dee was great and the customer service was top notch
Mrs. De was great sales person
Kaylin was very helpful and supportive. She helped me make sure I was getting what I wanted and gave me a great discount. Definitely one of the best experiences i’ve had.
Alexis and Annette were awesome. True professionals.
From the moment I walked into Ashley Furniture Store I was treated with warmth, respect, and kindness. Jasmine McIver introduced herself and offered her help. She escorted me to samples of the furniture I was interested in and then gave me time and space to look. Once I had decided upon my purchase, she was extremely professional and helpful.
De Stenson was the person that helped me today and she was great and helped me find what I needed and at the end helped me get thought the line fast but overall I found what I wanted and she was a big help
Best experience shopping for furniture!!!! Worked with Michael and Mira… they would fill me in on color options, pieces to compliment, prices and most importantly they were not pushy just great friendly service to meet my needs & questions!
Austin was great and took care of us.
Jasmine was awesome! She took care of the whole family! Very warm and inviting experience. We will definitely be back!
Jasmine McIver was truly amazing!! She is so professional, so kind, and very easy and fun to work with! She made our experience so great!
Awesome experience! Had met Ben Jones, showed me recliners I loved and great mattresses. Very welcoming and patient. Had to think it over for a few days and he was super understanding. Came back and purchased the recliner, great deal and great service!
Shawn was an excellent and knowledgeable salesman!
Ben Jones is awesome! Super helpful and knows what he is talking about. Very efficient and upfront! Thanks!
Jasmine customer service is AMAZING!
Alston was great! Love the outlet and the experience!
Patricia Watters was outstanding and very knowledgea ble in helping me pick my mattress! If your in need for a new mattress or furniture ask for Patricia
Very good experience with Natalie and Clementine
Had a great experience buying furniture here. Patricia Watters was extremely helpful! She helped us find everything we needed and for a price we were happy with.
Kaylin was so helpful! She deserves a raise she was awesome!!
Kaylin Polach was an amazing Trusted advisor. She was knowledgeable, friendly and went out of her way to help us. We will be customers for life.
Kaylin was extremely helpful and knowledgeable.
When I came in Jasmine assisted me right away. she's so beautiful, intelligent, very smart, very good listener; she was on top of things when it came to looking for furniture for my home. She's polite, super helpful, works really hard & she's a great sales person. Great skills like that will take you far in life.
Jasmine was very friendly and tentative to all my needs. I purchased a bedroom suite and a sectional couch for my family room. Thank you Jasmine
Jasmine was a wonderful and experienced worker. Accomplished all of our needs. We enjoyed having her help us. Thank you Jasmine. 5 stars….
Antron was a great salesperson. He was very knowledgeable in all of the products we were looking at.
Antron is professional and knowledgeable. He was responsible and took good care of us. He didn’t pressure us and made sure we aware different options.
Our sales associate Maria B was amazing!!!!!!
Shawn was an amazing help in finding the perfect mattress for my husband and I! I would highly recommend everyone to come and see Shawn at Ashley for your specific mattress needs.
Maria was amazing She knew the products and was able to help us find the exact fit for our family Thank you For all your help and patience I will tell everybody go to Ashley and Greenbrier and ask for Maria
Jasmine McIver provided us with fast, efficient service, and a great discount on a new living room set. Very helpful and engaging when when needed. Will look for her from now on whenever we need new furniture.
Michael took care of us and got us the exact bed set we wanted. No hassle and very helpful.
Jasmine
Maria B has been our sales consultant for years and has gone above and beyond in all aspects of the sales process for us. I would highly recommend asking for her assistance and appreciate her for all she has done for us. Her professionalism and caring for her customers is top notch! Thank you for all you do and we will see you again soon.
Austin was awesome!!
Michael DiCiccio was excellent and gave us wonderful service. The staff was friendly and very accommodating.
Shawn was very helpful. He greeted us with a smile at the door. He knew exactly what we needed because he understood what having small kids is like. I hope he wins the contest because he deserves it.
Ms. Dee provided excellent service and helped us out tremendously. Kind, professional and gave us many options. I definitely recommend her services.
De was an amazing help to me and my wife ! Helped us find the right bedroom set for our new home! 10/10 !!!!
Austin did a great job. He answered all our questions leading to our purchase.
Jasmine offered exceptional service -- she was very knowledgeable, helpful, friendly and fun. Thank you!
Very helpful staff. Had a sofa that fits my needs. Austin M was great and friendly.
Maria B is your go to sales woman. Tell her what you like and she will find it. Take your time and she will be waiting patiently for your decision. When I need more furniture I will request her assistance again.
Jasmine was the best sales person ever !! We took over three hrs to pick out our furniture and she never stopped helping us with a big smile and when I came in today , jasmine was leaving for dinner and turned around and came back and helped me . I HIGHLY RECOMMEND JASMINE ….
Loved the service and items. Excellent customer service experience. Jasmine Mclver
Patricia Watters is 10 steps above amazing!!! We will forever use her as our salesperson!!! If you are in search of furniture go see Patricia. She will for sure take great care of you.
Austin Malzow made the experience of spending a lot of money at Ashley a bit less painful and guaranteed we will be back to spend some more.
We worked with Leon S., he was very personable and patient with us and was willing to work with us in finding the right reclining sofa for us.
Great customer service, friendly and not pushy at all! Michael D, super friendly and personal. Would definitely recommend.
Austin was awesome, polite and professional. Made it very easy. Thank you
Shawn help me with all my questions. I called a day before and he help assist as soon I came in location. He was very helpful.
Patricia was very helpful, let us look and see what we wanted and did not pressure at all.. We will definitely come back for more furniture and use Patricia and will tell our friends to come see her as well.
Patricia was amazing. Very helpful with all of our questions.
Great sales team
Jasmine provided great customer service! I could not be happier with my experience!
Kaylin Polach has been the most Professional and helpful sales lady that I ever came across. She is people oriented and very pleasant. I would keep this employee around for as long as you can! I can not say this for everyone. If I could I would give kaylin 100 stars.
James Simons is not only an amazing salesman but an amazing listener. He touches your soul. Recommend to anyone shopping!
Antron Miller was amazing! Super happy with his service
Alexis Jones was amazing!
Jasmine was great with explaining different mattresses and price points ! She helped me find what worked best for my price points.
Had a great experience today while being assisted by Myra & Antron. They both were very professional, knowledgeable and helpful. We purchased an awesome dining room set. Checkout was quick & easy.
When we walked in, Micheal greeted us at the door warmly, and immediately offered his help. We were looking around for an armchair / recliner specifically and maybe a mattress. He showed us plenty of options and answered each and every question we had. We actually left the store to look at others and came back to Ashley to get the recliner. He’s a great salesman and very respectful of private familial discussions regarding large purchases. We didn’t feel pressured and walked out confident in our decision. Thank you!
Alexis Jones was amazing! She helped me stay in my price range and showed me things that fit in my space.
Excellence service with Maria Boyton. Very knowledgeable.
Austin was great, he gave us space when we needed it and was there when we needed him. He was very helpful and we would definitely look for his help again!
Michael DiCiccio was awesome! He took the time to answer ALL of my questions!
We had a great experience at Ashley today. Great sales and a great guy helping us. Ask for Antron if you need any help.
Shawn Ruffin excellent sales
De Stenson did a wonderful job assisting me with my purchases. Make sure you ask for her when you are in there.
Austin was informative and easy to work with!
Michael was very upfront and friendly in showing us exactly what we were looking for. No pressure sale which was very good. Explained all the paperwork in detail and was helpful with any questions we had. Would come here again for sure.
Myra and Rhiannon has superb customer service
I'm handicap so I now shop online. It would help so much if you added dimensions of your merchandise.
Great customer service from Michael. Definitely recommend his service to others.
My experience with Alexis was great! She was very helpful and knowledgeable about the products we were trying to purchase. She's very personable. I enjoyed working with her and felt that she gave me and my husband all the attention needed to make the purchases we needed for our home. Would recommend her to others.
Michael was professional, accommodating, and a pleasure to work with. We will definitely be coming back to Ashley Furniture to make purchases in the future.
Dee & Maria were wonderful and patient!
Michael DiCiccio addressed us when we first entered the store. He reviewed the promotions and provided and recommended approach to walking the show room. I appreciate that he allowed us to shop without him hovering, but was never too far away when we had questions. We had a problem with the power to the recliner and he got on his knees to resolve. Now, thats customer service! Michael was pleasant, professional and knowledgeable. It was a great shopping experience that was stress free. I will recommend Michael to friends and family shopping for furniture.
Antron was an excellent salesman, knowledgeable of product and recommendations. Made for a smooth sale and hassle free experience!! Returning customer!
Alexis Jones was such a pleasure to work with, incredibly helpful and sweet! I found exactly what I was looking for and she made the process easy and fun.
Great customer service! Austin was a huge help with our needs to furnish our new home
Shawn, has been by far the best, nicest sales rep we have worked with at Ashley’s. He’ll definitely be our go to in future purchases.
Jasmine McIver provided Exceptional customer service, she was patient repeatedly.
I gotta tell ya, the experience I had at Ashley Furniture was phenomenal! Specifically, Rhiannon! She was SO professional, SO accommodating, knowledgeable, and kind!! If you go there, ask for Rhiannon. She was just a breath of fresh air to work with. Normally, to me, shopping for furniture is like shopping for a vehicle, stressful. But that was not my experience at all. Thanks Rhiannon, for your warmth and kindness while I made you walk all over the store, LOL!!! AND she did it with a genuine, helpful attitude AND a smile!!
Awesome service by Maria B
Hands down the best furniture buying experience, Michael was the best to work with definitely will be back for any other Furniture needs!
James Simons was very helpful and walked us through the whole process.
Rhiannon was so helpful and we had a great experience.
Austin was amazing and helped my family purchase a nice leather sectional
Rhiannon was a wonderful sales person. She made me feel welcomed and able to help me find what I was looking for. Really appreciate the customer service.
It was wonderful the representative was very knowledgeable about everything in the store. I would definitely recommend someone to this store because of the representation
Michael DiCiccio helped me purchase a coffee table I have been trying to find since March (9 months). He found one in stock, got me a great deal, and was fantastic to work with. Give him a call or go to the Chesapeake Virginia location and meet him in person. Thanks Michael! Robin
Kayleigh was very helpful and straightforward.
Michael was THE VERY BEST!! He was extremely helpful, listened to our needs and provided exceptional service! We will definitely be back to do our home furnishing shopping with him!! If you want top-notch customer service, Michael is who to ask for. We will be recommending him to our family & friends when they shop at Ashley Furniture.
Patricia was exceptional! She was very personable and helpful in choosing the perfect furniture for our family!
Jasmine and Ms. Myra were both very pleasant young ladies. Their presence was everything.
Salespeople (Michael and De) were friendly and helpful without feeling rushed or pressured. De helped price match the website which was a significant discount vs the in store. No sales tactics for financing.
Antron was great!
Myra and Ty were phenomenal! They both helped me find the perfect mattress!
Leon was amazing! He greeted us at the door, pointed us in the right direction and checked with us after having ample time to browse. The service from beginning to end was perfect. We were thanked for shopping at Ashley Furniture. This was our first experience with the store. We will be back!
Maria B was amazing, patient, and not pushy.
Jasmine McIver was extremely helpful and courteous. She was patient while we checked around and responsive when we returned.
Jasmine McIver was outstanding! Polite and professional! Wonderful customer service!!
Jasmine helped us out while we were looking for sectionals and showed us the perfect fit for what we were looking for at a great price. Can’t recommend her enough!!
Jasmine McIver was very helpful and very professional.
Maria B. Was awesome...customer service...salesperson of the year.
Alexis Jones was so welcoming and very helpful when I arrived and was indecisive on what I wanted. She did a great job with notifying me of all the details, especially when it came to adding a warranty to my furniture and overall purchase. I would definitely recommend her and come again for my needs!
Great experience! Very helpful!
Alexis Jones was a big help today while trying to find a dresser, she answered every question we had and helped us find the perfect dresser!
Had a great time shopping with Michale DiCiccio. He was very personable and helpful! Made it fun!
Very proffesional!
Austin was great . Found a dining room table which is perfect
Ms. Dee did a wonderful job
Leon was great. Super helpful! Myra was amazing as well. We will be back!
Great experience with jasmine
Shawn is the bomb and let us come in late at night & helped us with everything!
Alexis Jones was very helpful and friendly. She provided outstanding customer service. I would recommend her to assist any future customers
I bought a very nice Ralene dining room set with 40% off. The sales rep, Maria B. Was extremely helpful in calculating the best deal.
James was very patient and answered all our questions throughout our research and trips to the store. He even met us at the store on his night off! Great customer service. The world needs more people like James! Although we didn’t buy the sectional we had our eye on, we will definitely be coming back for our other home furniture shopping.
Shawn was BRILLIANT with helping my family purchase a dining set. It was the professionalism and swift service that sold us. He was very personable with our reason for blessing a family member. It's people like him that make furniture purchases so much less overwhelming. Thank you Shawn!
Shawn Ruffin was amazing !!!!!!
Antron was great! Helped us reach a price point that was within our budget on the sectional we loved. Thanks a lot!
Michael was very helpful, and we really enjoyed working with him today!
Austin Malsow did a great job helping us choose a new couch. He was very pleasant and friendly. We will come back and see him again for sure!!
Great customer service from Austin
Amazing customer service!
Shawn was extremely helpful, easy to work with!!!
Pretty cool. Bought a desk and Alexis was super helpful. Highly recommend.
Alexis Jones was a huge help when finding my furniture, will shop here again
De was a great help with picking out the best couch for me
Thank you Austin Malzow for your help !
Love Alexis Very respectful professional and knowledgeable. Knows what’s she’s talking about. She was very helpful to help me choose my couches.
Awesome personality!!!! Wonderful sales technique… and very knowledgeable!!! I will be back on Saturday for my purchase 🥰
Ty was very personable and extremely helpful!
Mike was great!
Shawn and Kaylyn helped myself and my wife out so much today. They were great.
Sean and Kayla were amazing
Antron and Kaylin were awesome! From the time I came into the store from the time I left out of the store, they were spot on. I did end up leaving out of the store with a bedroom set for my son…. Mission accomplished!!!
Sale rep was so sweet. Jasmine was so helpful and understanding!
Alexis Jones was great. Friendly and very thorough.
Alexis Jones
Alexis Jones did a great assisting purchase living furniture
Shawn was phenomenal helping us furnish our new home!
Excellent service from Michael. We had a defective sectional which he was able to help us swap out 7 months later for a brand new sectional.
Maria B was a pleasure to work with in buying my barstools and dining room furniture. She is very knowledgeable. I look forward to working with her again at Ashley.
Rihannon was an amazing help and found me the best option for my space. Great experience
Austin was amazing. This was our second trip in and he took great care of us. We got everything we needed and everything was explained to us.
Amazing store, and miss Maria it was very patient, so much recommended 👌
Great sales rep. Enjoyed this purchasing experience
Maria B was very helpful with our purchase. Great service
Maria, was simply wonderful.. she helped us from the front door to purchase
Our sales rep was Michael. Despite the wrong couch being delivered, we're very happy with Michael, as he handled the whole situation with fantastic customer service! The whole situation was corrected with Michael's help and we will be back!
We were looking for a specific dining room set and Antron was very helpful in finding what we wanted and informative about the warranties.
Fast and easy going 👌
Antron, did an amazing job helping my mom find the perfect mattress.
Alexis J. sold us a nice couch! She so sweet!
Alexis Jones did an amazing job helping with a previous purchase! I was able to save nearly over $800 on a purchase I made on a bedroom set. Great customer service skills. Highly recommend.
My husband and I have been overdue for new living room furniture for a little while now. Antron was so kind, knowledgeable, and patient while helping us look for our perfect fit! We absolutely loved working with him and we are looking forward to our new set!!!
The worst customer service and most incompetent people working for them. After numerous calls and emails they finally picked up my furniture to „fix“ it only to come back a week later in even worse conditions. I would never buy from them again.
Shawn did a great job helping us pick out our new tempur-pedic mattress and bed frame. He was very knowledgeable and patient. He also made sure to give us the best price possible! Go check him out with any of your furniture needs!
Shawn was very helpful and informative.
10/10 would recommend Ty. He was very helpful in helping me find furniture and went above and beyond. I know where to come if I need anything else
Austin was an amazing and well knowledgeable sell’s associate, would come back anytime just to have him sell me something!
Maria Boynton was wonderful to work with! She was knowledgeable and spent a lot of time with us, answered all our questions and made sure we were getting what we really wanted. Great experience and came away with a beautiful living room set! Thank you, Maria!
Antron was awesome. He knew the quality of the product that we were interested in. We're looking forward to seeing him again for our next purchase.
Alexis was great- very informative and knowledgeable!
Great experience ask for Jasmine.
Maria B was absolutely wonderful! She expertly helped us through deciding on a mattress and then found us the perfect couch. Customer for life!
Shawn Ruffin is a very knowledgeable associate he made my shopping experience wonderful!!!
I went to the Ashley Furniture store today looking for a sales representative who had assisted my husband and I last week. He was out on vacation, so I had the pleasure of another representative, Ms. Maria Boynton, assisting me. Ms. Maria was extremely cordial, well knowledgeable about the various pieces of furniture, and extremely patient. I was having difficulty deciding exactly which furniture set I wanted and Ms. Maria never rushed me to make a decision nor did she try to simply push items at me. She took an interest in my likes and dislikes and found pieces to cater to my desires. She made the experience extremely enjoyable. If you are looking for furniture, please visit the Ashley Furniture Store and ask for Ms. Maria Boynton. She will take care of all your needs and will give you a good price as well. My husband and I were EXTREMELY satisfied and I know you will be too! Ramonsa D. May
Patricia Watters was kind, informative and very helpful. Great Customer service!
Salesperson was very knowledgeable and professional. Would absolutely return as a customer and work with her again
Shawn did an amazing job! He really walked us through the process and helped us pick the best mattress and furniture for our home! Thanks Shawn!!
I want to give a shout out to Jasmine M. for helping me select and purchase a power lift recliner. She was polite and knowledgeable.
The guy with the transformer name was great
My husband and I was greeted by Antron. Awesome customer service. He was very polite and courteous. We ended up purchasing a living room set. Definitely should visit showroom and ask for Antron. Thanks Antron.
Our experience at Ashley has been the very best and informative and most friendly and most definitely will be back for more furniture! You rock Alexis Jones!
Ms.Alexis Jones was a great. She made sure I got what I needed. She was super sweet and helpful. Also she was very transparent with everything making sure I got the best deals. Very excited to come back and shop with Ms.Jones.
Wonderful service.
Very friendly, detail oriented and kind
Rhiannan was very sweet and helpful today.
Antron was phenomenal when we purchased our bedroom suite for the guest room. He was professional, knowledgeable, and patient during the entire process. He wasn't pushy and gave us the time and space to make our decision. I would definitely go back to Ashley Furniture and work with Antron again.
Jasmine was very helpful and patient with my elderly parent.
Jasmine was great and very attentive!
Rhiannon was very helpful. We will be back to see her again! Latest visit Antron was very helpful. Always a great experience at Ashley.
Antron Miller was fabulous and a pleasure to work with! Thanks for your help.
Maria B was pleasant to work with she was a great help to me.
Alexis was wonderful and she assisted me in getting my coffee table I had been looking at and also helped price out other items in the store for me as well
This was our first time in Ashley Furniture. But it will definitely not be our last. We were met kindly at the door by Ms. Maria Boynton. She was fantastic, we didn’t feel any pressure at all. But she was there when we needed her with information on a sofa or anything else we were looking at. I would highly recommend working with her! In addition to that, the show room floor is amazing. They have furniture to meet any style or design you’re looking for. The prices are definitely affordable and the quality is excellent! Thank you Ms. Maria for all your help!
JASMINE MCIVER IS AWESOME! SHE WAS SO HELPFUL AND PLEASANT.
Jasmine McIver provided excellent service. She was so patient with my elderly mother.
Mike Diciccio was our salesman! We will be back! Great experience!
Mike was awesome! 👏🏾
Alexis, the sale person was knowledgeable and gave us all necessary and extra info. Our furniture choice turned even better than we wanted initially. Our shopping experience was amazing. Great job Alexis! We will definitely come back.
Awesome!
Michael Dicicco was extremely helpful!!
Ms. Patricia Watters was incredibly helpful and very knowledgeable. She helped us pick out our new sectional and got us a wonderful price. Definitely recommend her service!
Shawn was very nice and very helpful
Alexis Jones was very helpful and patient with my purchases and helped us with getting the financing we need on our furniture I highly recommend looking for her when you go in!!!
We had excellent customer service from Jasmine Mciver
Anthony Miller is awesome!! So nice, helpful and knowledgeable. Great attitude.
Rhiannon Hopkins was great!!
Great service! Highly recommend Michael Dicicco as your salesperson!
Jasmine McInerney was a wonderful sales representative that helped me locate the perfect sectional to fit my needs.
Maria B was excellent to work with! She researched and found exactly what we needed in a very timely manner. I would definitely recommend her if you need a new piece of furniture.
Shawn Ruffin @ The Ashley Furniture Chesapeake Store was awesome. Would recommend and visit again for my furniture needs.
Great customer service! Leon let us browse at our own convenience and didn’t pressure us. Very enjoyable experience. Definitely will come back to see him.
Alexis was my sales associate (amazing customer service!). She helped with measurements on to insure that our sofa set would fit in our apartment, and she also gave amazing tip with interior design. Will definitely come back in the future!
Leon is amazing!! Kudos to him
Very helpful with getting a coach. Shawn was amazing!
Michael D was awesome, very thorough!!
Patricia and the staff at Ashley were very helpful guiding us through our options for finding a new Cal King bed set and made the process very pleasant and easy. Will definitely return for our next home purchase and hope to get to work with Patricia again.
Mike was great. Did bug us during shopping, was there when needed pricing and also tried everything to match post exchange price. Management help with delivery, that sealed the deal. Can't wait to get my new recliner. THANKS Ashley's, Chesapeake, VA.
Antron was very helpful with our selection of our new dinning room set.
Jasmine was awesome made it very easy!
I came in looking for a bed and Maria B helped me find one and gave us a discount. She was very helpful, will be back again !
Very knowledgeable and great personality. Worked hard for the sale. Thank you Antron Miller
Jasmine McIver was helpful and friendly. Easy buying experience.
Jasmine was a great help and very patient with us!!!
Michael DiCiccio did a fantastic job! He was patient in describing all of our options and worked with us to find the perfect living room set.
We were greeted by Antron Miller who asked what we were looking for and let us know about the current sales. He said he would check in on us after we had some time to look around. He checked on us multiple times and answered all of our questions! He did an amazing job helping us get a new couch, love seat, and mattress. We highly recommend talking to Antron!!!! Thanks Antron!
Antron Miller was amazing! He knew his furniture AND bed! I would recommend this location AND salesman!!!
Shawn was fantastic, he stayed with me on the phone until I got exactly what I wanted, and even helped me further in store. He was very friendly and professional. Wonderful experience, thank you so much!!
I absolutely loved meeting and working with Rhiannon. She is truly an assist to your company. I came with an idea in mind and left with the complete opposite. She was honest and made today a great experience. Can't wait to get our new furniture.
Antron provided Great customer service. Walked out with exactly what I wanted at a reasonable price
Michael was great at helping us find the right rocking chair for us at a reasonable price!
Wife’s recliner broke and it was a discontinued item and out of warranty. Ended up getting a whole new chair. Alexis was very knowledgeable about all of the recliners in the store. Very professional and got us a very good price. Saved us a day of driving around to different stores. Very good experience today.
Me and my wife had a great experience with Antron he is funny and very professional.
Me and my husband had a wonderful experience working with Antron.
Mrs. Stenson was very helpful and patient as i found the best living room set that was suitable for me.
Shawn was wonderful. He took his time to answer all of my questions. I will definitely come back when I am looking for more furniture
Jasmine M. Greeted us at the door with a smile and welcoming attitude. She allowed us to take the time to look and answered all of our questions as they arose!! If she didn’t know the answer she definitely took the time to find it! We felt reassured and confident in our purchase! Thank you Jasmine for all of your help! We will be back!
Ashley was very helpful and patient with helping me find the right bedroom set.She was very knowledgeable with the process of me getting my set.Thanks alot Ashley.
The saleswoman Alexis Jones was so helpful and made the experience easy and was able to get us everything we could ask for.
Shawn was excellent in the store! He was incredibly personable, knowledgeable and kept us up to date. We greatly appreciate his service to Ashley's!
Antron Miller was awesome
I really enjoyed my experience and she was very patient with me. Maria B was my consultant.
Shawn did a wonderful job helping me buy my couch!
Patricia W. Was super helpful & really nice from the moment we walked in. She was willing to help us figure out what we needed and getting us taken care of! Will come back to see her when we need more furniture!
Alexis was resourceful in identifying the material(bed and matresse), I required. Additionally, she was helpful in meeting my condensed time frame for receiving this material and finding an alternative to the original materials I initially required. Her professionalism was commendable. Great customer service.
Natalie is awesome 👌, We couldn't haven't picked a better helper to get our furniture! Very fun and personable. Knows the products and how to assist with quick searches of the materials on the floor.
Great customer service and appreciate how thorough Leon was with the details! Thanks Leon.
Maria B. is so patient. I spent 45 minutes picking a dining room set, only to change my mind while walking out. And then questioning myself for another 30 minutes. When originally narrowing down sets, I assumed she was going to try to convince me to get the most expensive set, but that wasn't the case. She is honest, asked me better questions than my husband, and helped me feel 100% confident in my choice. I walked away from that purchase with no guilt or second guesses. Will definitely go to her again in 3 months when my style changes, again.
We came into the store and were welcome instantly by Antron! He was very helpful and genuinely wanted to help us find the perfect dining set. Antron made the buying process smoothly and we couldn’t have been happier with the service and product we chose!
Rhiannon, was extremely helpful and knowledgeable. Thanks for everything.
Jasmine was great with helping me find the dresser I needed to complete my room.
Jasmine
Alexis was marvelous and extremely helpful with our purchase today. Great value and great sale!
After looking for three weeks we finally decided on the furniture we wanted. We were introduced to De our sales lady. I like it when the salesperson is not pushy and is not right down behind you every step. And De was the perfect salesperson. She answered every question that we could come up with and was very knowledgeable about the items we picked out. So when ever you shop the store in Chesapeake ask for De! Thanks for everything De!
Antron was fantastic! Let us browse and checked in on us throughout us browsing the store. Very professional and personable. If need furniture again in the future will definitely use Antron
Jasmine did an awesome job of giving me space to make a decision on a couch and then clearly explained the different options available for the model I selected. She was knowledgeable about the furniture and the financing process. Make sure to ask for Jasmine when you come in!
Shawn was awesome and made buying furniture for our first home an amazing experience! Definitely coming back again!
Maria B. was very knowledgeable and helpful. We had a nice experience and are very happy with the new living room furniture we purchased.
Anthony Miller did an amazing job helping me bring my vision to life!! Very professional and knowledgeable!
Michael Dicicco is great! No pressure. Extremely helpful.
I have never had a more easier experience in purchasing a mattress. When entering the store, I was kindly greeted by a lovely sales associate named Rhiannon. She was warm, smiling and friendly. I asked her to show me the least expensive mattresses, and she took me to an area to show me what was available. I was extremely impressed by her ability to give me information and act quickly in getting all of my questions answered. I really dreaded coming to find a mattress because I thought it was going to take forever, but she had just what I needed and the sales experience with her was amazing. I literally didn’t even have to stay in the store more than 20 minutes from start to finish because she was on top of everything that needed to be done. She even measured the box that the mattress would come in to make sure it would fit in my car. I cannot thank Rhiannon enough I would definitely recommend her highly to go see if you were looking for furniture or a mattress.
Antron was a massive help on our furniture purchase today. Patient, knowledgeable and a pleasure to work with. Use him for all your purchasing needs!
Natalie was the best! She took her time and made sure she got us the perfect fit! 10/10.
Leon was a wonderful salesman. He was extremely helpful
Shawn was an amazing salesperson! Helped me with my purchase even after I left and came back!
Shawn was extremely nice and helpful and helped us get a new bed set to welcome our newborn baby
Austin was a wonderful help and made streamlining an issue I had with an online order a breeze in store!
Leon at the Ashley Store in Chesapeake VA was absolutely amazing. He was a huge help in finding just what we were looking for and making sure we got the best deal possible. He was very polite and professional. Highly recommend.
De Stenson was awesome. She helped out from the beginning to the end. I would definitely would recommend this store and De Stenson.
Leon was awesome with assisting and making sure we knew all prices and what was in stock and what would take time to get here. I kept us informed and was always available to assist.
Had a great experience.
Alexis was very helpful. Very professional
We visited with Leon who was most helpful and knowledgeable. We appreciated the time he spent with us and didn’t rush us towards a decision. We ended up purchasing a loveseat and a kitchen table. Great job Leon! Thanks for your help in guiding our decision.
Sean did a good job
Jasmine McIver took great care of us. Quick and easy service. No hovering. Thank you
Thank you Alexis for all your help with purchasing our new sectional! You went above and beyond!
Great service! Worked with Michael DiCiccio and got everything I needed!
Received great service from Alexis! She helped us find a few options that matched what we were looking for and worked through the choices including the different price points. Happy with our service and will return when we have the need!
Jasmine was very nice and helpful
Antron showed a lot of patience with me being so indecisive. Thank you for such great customer service!!
If you are looking for easy shopping with great, honest service go see Michael DiCiccio in Greenbrier! We will definitely be back to see him!
Michael, Michael, Michael did not disappoint! Friendly, Cordial, & went beyond to support us with our purchase!!!! Thank You So Much!!!
Rhiannon Hopkins was the ABSOLUTE BEST! So much so, we paid in full!
Alexis was amazingly helpful today! I needed a whole house full of furniture and she helped me coordinate styles and colors, all while being as sweet as can be to my three young children. She worked her magic and was able to save us money on top of helping us find every piece we were looking for. I love shopping at Ashley!
Austin the salesperson was very knowledgeable and professional. It was seamless transaction.
Jasmine was amazing help from the front door and through the entire purchase experience. 100% would recommend her customer service and experience to anyone.
Great customer service. Shopping was seemless!!! Shaun was great!!!!!!!
Shawn Ruffin did a great job!
I had a great experience shopping with my sales representative, Antron Miller! He was so personable and accommodating. I was extremely satisfied with the price of my furniture as well.
She was very knowledgeable and very easy to work with. She seems to be a great addition to you organization. She is honest and friendly. Yes she is a keeper.
Maria B. was my rep at the Crossways/Greenbrier Chesapeake and she was AWESOME. She was very knowledgeable about the store and the furniture. I texted her after working hours with a request to find an in-stock kitchen set for purchase and quick delivery and also very specific details like counter height, bench, etc. SHE RESPONDED TO MY TEXT WITHIN SECONDS AT 8pm at night. She told me she would check on my request after an 11 am store meeting and back with me. She texted me by 11:30 am! She prepared the sales paperwork in advance of my visit the store. We took a look at the kitchen set and signed the paperwork. The set will be delivered to my home in1 week. In my mind,Maria made possible something I thought would be impossible!! Hands down the best sales experience iv ever had. Kudos to Maria!!
Thank you Micheal DiCiccio at Ashley Furniture for the great experience today. The furniture choices you showed us were many but you helped us pick out the perfect sets.
Ty grant was very helpful in finding the couch and chair we wanted. He was very patient and would look for an answer for us and wouldn’t stop until he got the answer.
Fast, Helpful, and Friendly Service. A pleasure doing business with them! Thank you Jasmine!
Shawn was awesome!! Great customer service! Very polite! Made our purchase very easy!
Austin at Chesapeake store worked with me in getting the items I liked.
Shawn did a great job with us. Is is friendly and charismatic. He is awesome !
Michael was amazing, great and knowledgeable salesperson. Helped us with exactly what we needed.
Rhiannon was absolutely wonderful to work with on our furniture needs.
Poor customer service! Was told to spend money, a lot of money, on a protection plan that does not cover what we were told it covers. Then when I call for help, no one can help. If a customer purchases furniture and the protection plan and was told it is covered, how is the customer also supposed to know there is an additional protection plan that needs to be purchased for one of the items you bought without being told? I am very disappointed in your store, customer service, protection plans and the lack of professionalism from your store. I will make sure to never spend a dime again in your store along with my friends and family. Especially when there is a great furniture store right next door to you. This comment will also be emailed to corporate as well. So thank you for making my decision to never buy from you again that much more easy, you money hungry, piss poor customer service, never is stock, company.
Good experience mr Leon Sampson was assisting me and my dad, he was very helpful and personable. I would recommend coming to Ashley’s.
Our sales associate was Jasmine McIver. I spoke with her on the phone first thing this morning to see if they had a sofa in stock that we saw online because we wanted to sit in it and see what it looked like in person. She said they did have it and asked when we were coming in. I told her sometime today and she asked my name. She told me when I got there to ask for her as they were open until 7:30 and was there until closing. We went over lunch, she was the one to greet us when we walked in. She took us to the set we were looking for, explained its perks, went over the price and said she she would compare it to the internet price to get us the best deal. She answered all of our questions, went over having to order the furniture, delivery, everything. The last thing both my husband and I said as we walked out was, "well, that was painless." In our 35 years of marriage we have never said that about buying ANY piece of furniture. Jasmine was a pleasure to work with and will consult with her when looking for furniture again.
Jasmine Mclver was such a great help to us. She was also very very informative. We stopped our purchase at grand furniture to buy from Ashley’s after she had informed us if the promotions. I am thankful for all her help. We love our purchase!
Our salesperson, De Stenson, was extremely knowledgeable, accommodating, and personable. Great experience!
Jasmine was great and really friendly. Very happy with her helping us today
Antron did a great job helping us find the perfect living room set! We were very happy with our experience and will buy from Ashley again!
Shawn was amazing! Very helpful and nice!
Shawn did an amazing job. He was very nice and understanding on what we were wanting and help us a lot with the monthly payments.
Maria B helped us choose the perfect couch. She was very professional and patient as we changed our minds a few times until we found the best one. Will definitely come back to see her for future purchases!
Patricia Watters was my salesperson today. She was very pleasant,helpful and knoweldgeable. She made our shopping experience effortless. We will always come back and ask for Patricia. And the management team who helped was great as well.
Patricia was wonderful, helpful, and knowledgeable. I will be back to see her again! Buy a Tempur pedic from Patricia!
Michael was great!! Showed great patience as my wife and I were looking for the perfect couch. Definitely coming back and asking for him!
Austin M. was very informative and helpful as soon as we walked in the store and for our duration of looking for furniture.
Had a nice experience purchasing a new couch. Michael D, our sales person was very helpful. Thank you.
Austin was a great salesman. I will be happy with our purchase.
De was just awesome. Very helpful & quite patient with me. Know I’ll be very happy with my purchase
Michael went above and beyond to help us create the perfect sectional for our family. His expertise was invaluable to create a piece for our family for years to come. We will definitely be returning for any of our future furniture needs.
Very pleased with my purchase today ! Antron Miller, my salesman was very knowledgeable and helpful also a lot of fun to work with! Thank you ! Cooper Moore
Came in for some living room furniture. I was promptly greeted by Michael. He was very knowledgeable on what was on the floor that met my requirements. Got a great deal on two sets. Thank you so much!
We were greeted by a pleasant sales lady who informed us of the sale, We thanked her and said we were going to look around, while we we’re looking a salesman Mitchell approached us and asked if we were being helped, My wife told him “yes we are” he replied “ did they tell you about the discount? Because I can get a bigger discount from my Manager but you will have to tell her you wanted to work with me.” We declined his generous offer and left your store, He was one of the worst salesman we encountered over the weekend, we decided to go to Haynes and purchased from them.
Leon was very sweet and got me the nightstand i needed that same day! His smile and attitude was very welcoming and warm.
I had an amazing time working with De Stenson. She helped us get exactly what we wanted.
Patricia Watters was my sales person. She was extremely knowledgeable and helpful. She greeted me with a smile and was excited to help. Best experience I have had since shopping at Ashley.
Antron did a great job in getting me a good deal equal to online value! The fabric of the furniture is close to the couch we bought a while ago. Thanks again!
Great customer service! Very knowledgeable about furniture recommendation and very patient with overactive 7 year Olds. Thank you for your assistance.
Shawn was great!
Our salesperson Dee was extremely helpful, courteous, and professional. We recommend her highly.
Maria B was great! Gave us time to look around, wasn’t pushy and was super helpful. Even helped us get a great deal on our new couch! Go find Maria!
Thanks to Alexis our experience with Ashley was second to none. She was knowledgeable about the brands and their durability. She ensured that we received quality care, and an overall great value for our new furniture.
My husband and I had a great experience at Ashley’s furniture in greenbrier. Maria Boynton was extremely helpful and really tended to what we wanted. Definitely recommend others to purchase furniture here. Ask for Maria!
We came in to buy a sofa for my mom and ended up purchasing one for ourselves as well. Ty was the best! He not only directed us to the styles we wanted, he was able to provide price and sale information on the spot.
Rhiannon was great with helping me with my new purchase. Solid company!
Rhianna served us well. We first bought the bedroom set then the Patio set. Consireding this is only her 3rd week on the job. Her smile is contagious (well said on customer service behavior). Thank you for the excellent service.
My husband and I came in to buy two recliners. We were assisted by Maria B. She was very helpful, courteous and knowledgeable! We will definitely be back in the future for any furniture needs we might have.
Austin made it easy to pick out my bedroom set, he was polite and knowledgeable about the product which made a easy sale .. i appreciate your time
Very friendly and helpful with selection
Excellent experience with Jasmine in the Chesapeake location. I needed a living room set ASAP and she delivered…literally. Pickup same day!
Antron Miller was the best salesman I have ever dealt with at any furniture store. He was very knowledgeable and patient with us. I will ask for him every time we come back.
Michael DiCiccio at Ashley Furniture in Chesepeake was very helpful when I purchased my living room reclining set. His Professionalism was impeccable and he was able to provide us with helpful information. Definitely would choose to do business with this gentleman again. Thank you!!
Austin malzow was awesome. quick, patient, and courteous. look forward to doing business with Ashley furniture in the future.
Maria is definitely the one to see if you are in the market for furniture. She was very helpful and kind. We were having trouble finding the right pieces for our living room and she was very patient with us as we walked the store several times. I would definitely recommend Maria for all of your furniture needs! thanks again Maria!
Jasmine was a great help, nice and I got what I needed!
Thank you so much for an amazing experience! Maria Boynton took great care of us! She had excellent customer service, was very patient, listened to our home interior design vision, very knowledgeable, and offered suggestions that would cater to our family! Thank you so much! We will be back!
Had a great experience at Ashley’s today thanks to Maria B. She was very knowledgeable and experienced. She took care of me and my wife and made sure we got exactly what we were looking for we also saved allot with the discount they currently have. Definitely recommend
I have tended to stay with Ashley's over the years for my furniture. Shawn's customer service at the Greenbrier location has definitely stranded out amongst the rest, tenfold. Find this man for your furniture needs.
Shawn did an amazing job! He met all of our needs and THEN SOME! He made it happen! Definitely recommend! His manager was amazing as well!
Sales associate did not know delivery days, fill out paperwork fully and tried to sell floor model mattress.worst experience ever buying furniture.
De Stenson was our sales person and she was an absolute pleasure to work with! She made everything a breeze for us and was very knowledgeable! If you’re shopping for new furniture, she’s your gal!!!
Maria B was great. She was was very Patient and helpful with my purchase. She walked me through the entire process until the very end. Explaining the what each document was. The only down side was they took forever to get the financial part done.
Sean did really a great job!!
Jasmine was so helpful!
Customer service was phenomenal and we were surprised that the majority of products we wanted were in stock. The process was easy and Michael was fantastic! He was great answering our questions and even came in on his day off when we needed to go home and measure before committing. Overall great experience and we recommend anyone shopping for furniture go to seek out Michael Dicicco!
Visited Ashley's of Greenbrier in Chesapeake VA and worked with Leon on the purchase of a living room set. Leon was very helpful and professional throughout the entire process. I recommend visiting Ashley's of Greenbrier in Chesapeake VA and asking for Leon if you are shopping for home furnishings.
Chesapeake Ashley - Dishonest people, cheap furniture. Kathy Ross and Natalie are worthless for support. Manager Adam Bieber isn't responding. Cheap broken furniture upon delivery and they want 20% restock fee. Junk store.
Jasmine was amazing!! I bought two pieces because the customer service was amazing. Jasmine was extremely helpful!
Jasmine was awesome!! She went over and beyond!! She stayed past her time and made sure everything was good
Michael provided exceptional service for us today! Can’t wait to get our furniture in!
Jasmine Was fantastic at helping us find the perfect furniture. The selections were great and we found sets we really loved.
Alexis was super awesome and helpful. A good selection of furniture. Will definitely be coming back to fill the rest of my apartment up.
Shawn exceeded my expectations. Excellent customer service and very enjoyable to conduct business with. I couldn’t have asked for a better experience. Thank you
Anthony was a very excellent sales person
Very helpful, kind, and friendly. Helped us find exactly what we are looking for and it was easy to get the best deal and pickup date. Shout out to Leon for excellent service!
James Simmons and his shadow today 10.4.2022 was awesome!!
James Simmons and his shadow was awesome!!
Shawn was fabulous! He gave us room to shop and look for what we wanted but was ready to answer our questions when it was time. He helped us with financing and delivery and was a pleasure to work with!!
Anthony provided outstanding services and was exceptionally knowledgeable with assistance in the furniture purchased.
Anthony Millie was a very nice person that will help you out.
Patricia Watters is the best salesperson in Ashley. I completed a whole house purchase with no trouble. She was very knowledgeable and extended all the best help. She went out of her way to make this the best purchase I have made for my home. I would not go to any other place to furnish my home.The Managers Erin and Mark plus everyone else there helped us tremendously! The Owner Matt Stein took care of us as well. Hands down a great furniture experience!
Jasmine Mclver is great ambassorder of Ashley
Maria B.was very patient and knowledgeable. She took time to explain the sales, delivery, and protection plans. We are excited to use our new furniture!
My husband and I are very happy with our experience here! Ty helped up get a great deal! Will definitely return for future needs!
My wife and came I to the chesapeake store and right away we were greeted by Jasmine. She was extremely patient and knowledgeable. She answered all of our questions and she totally understood all of our needs when it came to what kind of bed we were looking for and even helped us pick out the perfect living room set. when we come back for dining room and bedroom items, Jasmine is the one that we would be happy to work with again, I recommend her to anyone who asks me about furniture stores in my area.
Ty Grant was wonderful and so patient!
great customer service and a great deal..Michael was very helpful
Austin was outstanding to work with! Personable,friendly and worked with me on my schedule!!
Jasmine M. was fantastic to work with! Super friendly and helpful. Was able to talk us through all our couch configuration options and any discounts we were eligible for. Highly recommend asking for Jasmine for all your furniture needs!
Had great experience with Dee the very nice saleslady. We were looking at Murphy beds but none were available. Dee helped us find a very nice sleeper sofa sectional couch. Great experience and I highly recommend it.
Jasmine was super helpful; no high pressure sales tactics- she was friendly, let us take our time to look around. She even gave us color matching advice. Would definitely come back to see her again.
With Maria B’s help we found the sectional we needed for our newly remodeled home. Then to add icing to the cake, we found a coffee table and side table to add to our living room! Thanks Maria!
Our sales advisor, Michael DiCiccio, was professional and took extra time to help us with our furniture purchase. When we had to reselect furniture, Michael had a detailed list of new furniture selections that were similar to our original purchase, in stock, and ready to be delivered to us quickly. We will come to Ashley Furniture again!
De Stenson was amazing helping me out today!
Stopped by Ashley today to look around as my husband and I are considering some couch and bedroom upgrades. We met De right as walked in and she was fantastic at answering our questions and not using predatory sales tactics to not make us fee trapped into buying something. it was a great experience and we felt welcome to walk around even without a plan to purchase!!
Great job Shawn! Very patient and helpful. Awesome personality. Thank you.
Shawn did a great job helping us find a new couch! Thank you Shawn!
We’ve had some unpleasant experiences with Ashley and their employees and we’re skeptical to come back. Upon walking in Anthony had our backs and best interest and worked to get us a great deal! Thanks Anthony!
Great service and great products
Alexis was awesome to work with. She was informative but not pushy at all. Would recommend her 100x!
very nice store! everyone was kind and helpful
Maria B is awesome and got the best deal possible for us.
Maria B. was absolutely the best!!!
We went to Ashley's to purchase a bed mattress and we were very pleased with the great customer service by Shawn and Antron. We would highly recommend this store to purchase furniture.
Thanks to Michael DiCiccio for helping us replace our couch! He was extremely patient and never pushed anything on us or tried to keep us in the store. Very friendly and very knowledgeable of the the products!! Thanks again and we will be back!!
Ashley Furniture was the best and Austin Malzow is an excellent salesman .. Looking forward to our new living room set
Michael was great! He helped my wife and I find the sofa of our dreams!
Michael was awesome! Explained everything and worked to help us find the right fit for our new home
Shawn and Rhi did an amazing job with helping me find the perfect sectional and bar stools for my new home.
Leon was an absolute delight. He made the shopping experience wonderful and worked with us to get the best deal possible. Would absolutely recommend this store!!
We had a great experience at Ashley’s today. Leon was our salesperson and he did a great job helping us purchase our new sofa, chair and a half, and Ottoman. I definitely would recommend Ashley’s if you are looking to buy new furniture.
Michael DiCicco was our salesman and did a outstanding job to address our every concern and every detail covered to make this a very smooth and fun experience. Thank you Michael.
Alexis was amazing and helped a lot! She made everything so much easier!!
Shawn was great and helpful!
Ty G was absolutely amazing in helping us furnish our new home. Very knowledgeable and knew exactly what we needed. He helped us get the best deal possible and we appreciated that.
Mr Leon was the perfect example of what customer service should be. Thank you for such a pleasant experience.
Shawn was awesome and did a great job!!!
We worked with Michael at this location when buying our new sectional. He was super friendly and professional. Gave us some pointers, let us have a look see of the showroom for ourselves and made the purchasing process effortless for us. We would definitely purchase from this location again in the future!!
Jasmine Mciver did a fabulous job in assisting me with my purchase of a dining room set that I saw online.
I’m a true repeat costumer of Michael DiCiccio! If you want a sales rep that is genuine, understanding and most importantly doesn’t impede their style or liking then this is the person to see. Highly recommend!
Austin Malzow was great! Very helpful and super friendly.
Shawn did a good job.
We had a wonderful experience Michael DiCicco really took his time with us and explained everything as far as the power sectional that was purchased. His service was so exceptional we didn't mind waiting the 6 weeks for delivery. I wish there were more Michaels out here when we're spending our hard earned money especially cash.
I am very satisfied with the customer service provided by Alexis , She was very patient very very patient with all the details big and small trying her best to please us the customers sorry to give you a hard time thank you very much for your work and professionalism.
Shawn was great! Helped us find exactly what we were looking for.
Recently helped a friend pick out a sofa at Ashley’s in Greenbrier. Alexis is AMAZING! Super knowledgeable and not salesy at all. If you need to decorate your home go to Ashley’s but more importantly ask for Alexis Jones.
Leon was a great salesman. Easy to work with.
Leon was a great salesman. Easy to work with
My name is Gloria it has been the most enjoyable shopping experience I have had looking for furniture, Jasmine knew her furniture and what I desired and was a hassle free experience, she is a ten plus, very kind and respectful and I left out today with a beautiful living room, dining room set and bedroom bench. Will recommend family and friends!
Michael was an excellent, informative, willing to help and answer any questions salespeople. We came back to the store just buy through him. He was that helpful! BZ, Michael and keep up the great costumer service...
Michael was amazing. Great experience and very courteous.
We visited Ashley furniture shortly after moving from California and Patricia Watters helped us throughout the whole process. She was wonderful the entire time and extremely helpful and knowledgeable on everything she showed us, especially the tempur pedic mattresses. She guided us on the right one for us to help give us the best quality sleep! I cannot wait for our delivery and will refer her and this location any time we can for furniture purchases!
Shawn Ruffin is an absolutely wonderful Sales Professional and made my most recent furniture shopping experience such a great one. He is the complete opposite of the territorial, vulture-like stereotype that encompasses many furniture sales people and it's usually those people that have me either walking out empty handed or purposely not asking for them if I return. Shawn is definitely someone who I would arrange my schedule around to make sure he was working the next time I'm buying furniture. He gave me space to browse but was ready to help with any questions I had about the pieces I found and made the purchasing process so easy with his professionalism and genuine friendliness. If you're shopping for furniture and actually want a stress free and enjoyable experience, make sure to ask for Shawn Ruffin at Ashley Furniture in Chesapeake!
Thank you De for a great furniture buying experience. Prompt, helpful, no pressure!
Jasmine was extremely helpful from the moment I walked in the door. Knowledgeable and looked up any additional information that I requested. She was very pleasant and easy to work with!
Our salesman Michael Dicicco was awsome!!! He wasn’t pushy, he was very helpful. Would definitely recommend him!
Excellent service from Jasmine
Maria was very helpful and explained, in detail our purchase. She was a pleasure to work with.
Just had an awesome buying experience at Ashley! Jasmine was so helpful and very patient. I can’t thank you enough for helping style my home!
We just had a nice experience at Ashley Furniture today. Thank you Austin Malzow for all your help.
Great service and pricing with our rep James, he was very helpful, knowledgeable, and courteous. Highly recommend Ashley furniture.
Shawn was great! Very helpful
De was very courteous and helpful. We found exactly what we wanted
James did a great job, keeping up as we wandered the store several times. Gave us space but was there to answer questions, check prices, and give us a great deal. Thanks so much
Michael was great! Not pushy at all, answered all our questions, got us what we were looking for. Excited about our new sofa and loveseat.
We went to look for a new sofa and we had the pleasure to meet Ty Grant as our salesman. Very professional and got us a great deal. We will definitely be back to purchase more household items from Ty.
Jasmine was very helpful from the moment I walked in the store. She made the process very simple and she worked in a very timely and professional manner. Thank you again for everything!
Austin Malzow was very helpful the entire time my girlfriend and I were there shopping for our 1st set of home furniture. He was very Informal and quick to answer any questions or concerns we had. We walked out of there with everything we need to furnish our new home. Can’t forget the great deals and Insurances that were offered with everything as well.
Jasmine was professional and extremely helpful! She made my purchase quick and easy. Happy with my new sectional sofa!
Very pleasant and happy,nice
Michael was instrumental on the finding of our furniture. Very professional and knowledgeable. Great customer service
Jasmine M. was very informative and friendly today. I would definitely recommend Ashley furniture because of my experience with Jasmine. I bought a dining table!!!
Austin helped us out today with getting a living room furniture set and did a great job! He was very warm and welcoming, and tried to find us the best deal. We appreciate doing business with him and will definitely come back! He’s awesome!
Jasmine was very helpful. Great customer service!
Jasmine was a wonderful salesperson. I would recommend her to anyone…… and she’s pretty!
Leon helped us out tremendously buying our new mattress
Maria B. Helped us and was great. Highly recommend her. Thanks!
Shawn was awesome! Provided us with amazing customer service! Absolutely recommend.
Just bought new living room furniture at Ashley in Chesapeake! If you need anything Michael Diccio is you guy was awesome- super nice and amazingly helpful- come see him this weekend they are having Labor Day sales too !
I am a disable Veteran and this is what you will pay as a military member. This place will over charge all of there products by 1000 at least. So whatever you want to buy you will be paying 1000 or more over its actual value. It must be nice to have that much money to waste.
Highly recommend Ty! He got us great deals on a new sofa and loveseat and a dining set.
James was so helpful and so professional . He answered all our questions and did not hesitat to find out extra information when asked.. I highly recommend him to be your person when in need of furniture
James was great to work with and got us a great labor price
I purchased new living room furniture and Mattresses for my bedrooms. Patricia was my sales person was very friendly and helpful. The manager Adam answered all my questions and made my shopping experience great.
Ty, was very helpful and professional!
Ty did a great job and helped us find the perfect couch.
Michael DiCicco was my salesperson and he provided excellent customer service! He was patient, friendly, and knowledgeable! See Michael for your next furniture purchase!
Patricia was so much fun to work with!!
We worked with James Saturday. Even though we stated we were not ready to purchase yet he gave such great service. He was attentive without being smothering which allowed us to shop peacefully . I would 100% recommended working with James when going to Ashley's.
Patricia watters was my salesperson on Sunday, she was absolutely wonderful and I will definitely be back again. The store was so beautifully laid out. If you’re looking for furniture or mattresses ask for Patricia.
Maria was awesome, very acknowledgeable. She was very helpful and kind. Best customer service!
De Stenson was an absolute pleasure with helping me purchase a new bedroom set. She was very knowledgeable and helped me make the best decision. I am very grateful. Thank you De.
Leon answered all our questions and was extremely helpful and professional.
Michael DiCicco at Ashley Homestore in Chesapeake was amazing. He provided exceptional customer service from the moment we walked in the door. He was able to assist my mom with the purchase of a dining set that she loves. Michael made the process simple and enjoyable.
Michael DiCicco did an excellent job of assisting us with our furniture purchase. Will definitely come back next time.
We walked in and we were greeted extremely warmly by Patricia Watters. She was extremely helpful and a complete joy to work with. The store itself was laid out in a very pleasing way and the prices were all extremely reasonable.
DON'T HAVE THEM DELIVER!!! My low rating is due to their delivery policies. We paid for delivery at the time of purchase and were told we would be notified a day ahead of the delivery time. I requested the delivery date off work in advance to be available for the delivery. The day before I wi contacted the delivery department they were very unsympathetic and slightly rude.as informed it would be here between 630pm and930pm. Because it was after normal business hours it meant I lost a day of wages and I also had company coming that evening. I attempted to schedule an earlier time due to this being an entire bedroom outfit and by removing the old furniture my other bedrooms were in disarray also..when I contacted the delivery department they were unsympathetic and slightly rude and I was told there was nothing they could do about the lateness of the delivery. I then contacted the salesperson Patricia who was understanding and did get my delivery fee refunded. I received a call at 830pm that the delivery people were running behind..It finally arrived at 10:30pm!! T she did offer to have her manager call me.Because it was an entire bedroom and not just 1 piece it was not assembled until 11:30pm. Long after dark long after my guests had arrived even though the delivery men were very nice, professional and worked quickly. Due to this we did not get to bed until 1:30am!! 1 I contacted Patricia who was very nice but said she did not have any recourse to offer anything further in the way of compensation regarding the situation but she offered to have her manager Adam call me. After placing 2 calls to him I was able to connect with him finally.He did apologize for the lateness of the hour but was very unsympathetic concerning the situation...told me that he could do nothing more..said good day and hung up! I would suggest you only buy 1 piece from them and don't expect to get anywhere with their delivery department or manager They should at least warn people not to expect their delivery during normal business hours. A good bit of distress could have been avoided but I still did not like my delivery being done after dark.
Patricia Watters was a wonderful salesperson. Her mattress knowledge hands down convinced me I needed to upgrade my mattress which I did today! Please ask for Patricia. And I will definitely be back.
Jasmine was hands down the best!! From the minute we walked in she welcomed us with open arms made us comfortable and gave us a run down of where everything we needed was. When we asked for help she was quick to assist. Went through the process quickly and she made sure everything was explained thoroughly. She sets the standard for others to follow!
We spoke with Ty at the Chesapeake location who was wonderful! Took the time to walk around and show different options and make sure we got the best deal. Would definitely recommend!
Michael DiCicco was a great salesman! Very knowledgeable and friendly! We will definitely be back to purchase more home furnishings from him!
Michael DiCicco assisted up with finding the perfect leather sofas for our new home! He listened and provided options and gave us the space to talk, weigh options while still being available when needed. Great experience with Ashley & team!
Alexis Jones did a good job, what a great sales person
Shawn was absolutely amazing. Super nice guy and extremely helpful!!!
Jasmine was absolutely the best ! She really helped us with the entire process! I’d give 10 stars if possible. Thanks for great customer service and making us feel at home.
Patricia was amazing. Absolutely no pressure and the experience was a breeze. She was very informative and understanding. Her test rest presentation was outstanding, and she answered any questions we had while we experienced the Tempur-Pedic comfort. Highly recommend asking for her if you plan on shopping for furniture at Ashley.
Alexis Jones helped us choose the right mattress and couch for our home. She took the time to understand our needs and get to know us. She did not pressure us into anything and was very upfront (which I loved!). I highly recommend this store and especially recommend Alexis to anyone needing anything!
Ty Grant was awesome. Zero pressure, relaxed shopping experience. He was knowledgeable and helped me find just what I needed. Helped me get a great price too.
Alexis Jones is an excellent sales rep, she found exactly what we were looking for. We got it for the right price too
Purchased a dining room table set in August 2021. STILL waiting on pieces an entire year later… even though our salesman promised us we’d have it all by the end of the following month (8 weeks later). Will never purchase anything from Ashley ever again.
I enjoyed my experience at Ashley furniture my salesperson Patricia Watters was amazing! Very knowledgeable and professional. She helped me find my new beautiful bedroom suite. I highly recommend Ashley's and Patricia for an overall wonderful experience!
Jasmine Mclver was awesome! I called the store and she found exactly what I was looking for. Great customer skill. Jasmine explained everything once I arrived to the store about my purchase.
I spent over $9000 in their store for a set that I wanted. They said they'll order it and deliver it 3 weeks went by They had already cashed the check They call me to tell me my furniture is there Mind you this is now August and I still have no furniture Because they claim they can't deliver it because I'm out of their delivery zone Time and time again I got promises of phone calls From manager's so called higher UPS And I still have no furniture After they claim they got approved to deliver out to me they just had to find a truck to go that far Wait another 2 weeks still no phone call Now I said I want my money back they gotta tell me I gotta wait 21 days to get my money back After it took less than that for you to cash the check So now I think it's time for an attorney Never again will I deal with Ashley furniture
Jasmine was such a great help and very professional.
Jasmine was very professional and inviting. She made me feel welcomed, shared a lot of knowledge and answered any and all questions! 10000/10 recommend!
James helped us find the right living room set for our family. Very professional and considerate. The store has a nice layout and not cluttered like other places we went to today
Austin was patient, putting up with us leaving and coming back multiple times. A breeze to deal with. Would recommend coming back here.
Austin was a huge help.
Austin M. is the best. He took his time and helped us with our price point. We appreciate all the help and can’t wait for our new couch!
Austin Malzow is the best. Helped us choose a great color for our living room, no pressure, with exactly what we needed. This is our second sofa with Ashley Furniture. Really excited they found us a power recliner within our price range.
Jasmine was friendly and informative. We were browsing for a new couch and she helped us get what we wanted with a discount. She was also patient with our kids.
Austin M. was extremely helpful in selection process for my new sofa. He took the time to take me to several pieces based on my color preference and space requirements.
De was very helpful and and got us everything we needed quickly and efficiently! Definitely ask for her if you come to Ashley!
Michael DiCicco was a great and professional sales associate. He listened to my concerns and understood what I was looking for. I appreciate his professionalism and honesty.
Jasmine Mclver. Excellent service
Great personality, cheerful, polite, patient when I was being picky. Helped in matching multiple sets together with great eye.
Michael Dicicco was amazing! He was able to answer all of my questions and help me find exactly what I wanted. He was fast, efficient and very friendly. 10/10 service and I highly recommend!
The worst customer service ever! . I called to speak to a manager yesterday. I briefly spoke to someone named Adam that said he was a manager. He blew me off!!!! He told me someone named Kathy would contact me when she has time. This company has sent me the same four kitchen chairs four times now. They are not level! I have refused them four times. Beware before you make a purchase from the store!!!! Also, we ordered the dining room set in February.
We came in to Ashley Homestore looking for living room furniture and we were immediately greeted by Maria. She listened to our request about the furniture we were searching for and then she took us to different furniture options that matched our request and saved us hours of wandering! We were impressed with her knowledge of the store’s inventory. We’re very happy with our experience at this store! :)
Jasmine Mclver was amazing. She was patient and got us a great deal!
We recently purchased a sectional sofa from Ashley. The whole process was quick and easy ! Shawn was professional and very knowledgeable, he was great! We’ll definitely be back !!
Michael did a great job helping me with all my concerns
Jasmine McIver was hand down the best saleswoman we have worked with. Me and my wife have been loyal customers with Ashley’s for over 10years and while all sales reps were pleasant Jasmine seemed to go above and beyond. Thank you for making us feel welcome and made our purchase fun and easy.
De Stenson was very helpful, she provided us with professional advice on the furnitures they have. Thank you for helping me and my daughters find the perfect furnitures for our home!
Not the best at this so I had to come back up to leave my actual review. I was there on Friday and Jasmine was super helpful. The place was extremely busy but she still took the time to assist with all customers checking in with me from time to time while I browsed the options. I ended up having to leave without completing everything but she placed all of my paperwork with Admin and Sandra assisted me on the return visit. I’d like to say thank you for making this process so smooth and seamless.
Michael was just great and very knowledgeable on the products. He has crazy sense of humour. Great guy all around.
Austin was very helpful and exceeded our expectations with our purchase today! Thank you!
Trusted advisor Austin Malzow gave amazing and helpful service. Me and my family just moved into town with no furniture and he's been a blessing as soon as we walked in. I Highly recommend talking to Austin about any of your furniture needs
I just purchased some bedroom furniture. Jasmine assisted me with my purchase and was a delight to work with. When I go back to Ashley Furniture again, I will definitely ask Jasmine to help me!
Worked with Ty and he was absolutely great! Dude gave me his time even on his off day by contacting another associate to show me sectionals that fit my needs.
Great deal.
It was very professional and I’m thrilled with my furniture thanks Ashley furniture and special thanks to my daughter Veronica grandy for bringing us here
Jasmine was wonderful!!!
Austin did a wonderful job helping us find a new couch for our new home, we really appreciated his expertice and we will visit again!
Jasmine Mclver is the best!
Austin was such a great help helping us buy our first couch. We will definitely be coming back. Thank you austin!!
Austin was a true professional and a pleasure to work with.
My advisor’s name was Jasmine Mclver. She had great customer service.
Marie B was exceptionally professional and extremely patient with us. She took a great deal of time with us and never made us feel rushed. Will definitely be back again. Thank you Maria! 😀
Austin Malzow was very helpful and able to work with us to get the best price.
We had a very poor experience buying our bedroom furniture. First, they gave us the wrong parts for our bed frame. Second, they said they would deliver and assemble the correct ones and then said our apartment building looked closed so they didn’t even try to open the front door or call us so they left. Third, they were going to charge us $90 to re-deliver the correct ones so we ended up picking them up. Fourth, they gave us damaged furniture at the pick-up and we had to get them to swap it out at the warehouse. (Photos included) On top of everything, their lack of communication and customer service was terrible. We will not be going back to Trashleys
Its furniture. This chair was comfortable and over half off, good deal.
Great experience!! Jasmine is awesome and perfect for our family. Patient and helpful and we found just what we wanted. Highly recommend!! Thanks Jasmine!!
Austin was great and walked us through several options. We are excited to sleep on our new mattress. Austin took the time to listen to our list of what we wanted and find the best deal for us.
great customer service from Jasmine McIver. it was smooth and easy transaction with her. thank you
We worked with Jasmine on buying a couch and it was seamless. She was so nice and knowledgeable of the different types of couches we were looking at and she helped us take home our preferred couch the same day we visited the showroom. Would highly recommend!
We had a great experience with Jasmine buying our first couch for our new home!!!
Jasmine Mclver did an amazing job with our purchase on today. Highly recommended!
Austin was great and extremely helpful !
AWESOME EXPERIENCE!! Mrs. Maria was outstanding she worked with me during and outside of business hours, very patient and informative. She was more concerned about my happiness level on the items I chose instead of a commission or trying to get items sold even with me spending over 11k. I’m a very picky and indecisive person.(Not the rude type.) There was no pressure, I never felt uncomfortable and she was extremely patient with me. She pulled every discount out of the sky that she could for me, which I appreciate so much. Lovely woman I could literally go on and on about her. When it came to checking out a young lady with black hair helped me. (If you ever see this so sorry I couldn’t remember your name, get that belly button pierced tho girl lol) loved her as well very kind, funny and hospitable. One more person I do believe she was the manager sweet woman as well and she told me that she was proud of me and my big purchase. The way she said it was very warm and genuine. I could’ve cried to be honest. It’s was like I knew these women already. With that being said, I know this may sound like a dreamy fairytale when it comes to purchasing furniture due to how pushy some salesmen and saleswomen can be but this experience was entirely far from that and I’m so appreciative for it, I will recommend this location to anyone. To the ladies, Thank you again and I’ll be back :) Mrs. Maria you better get more than that sandwich lol
Shawn is the best!! He gave me the best deal on a sofa, was so incredibly helpful and patient! 11/10 experience 😊
Shawn delivered fantastic customer service and was a super pleasant individual to deal with.
Shawn Ruffin met us at the door, was very pleasant, answered all of our questions, made suggestions, and just made our purchase experience very pleasant.
Austin was our salesperson was very professional and helpful. He asked us questions about what we were looking for and had suggestions about different styles. Didn’t take long for my wife and I to find the perfect sofa and love seat which was the Draycoll set. Beautiful and firm and it has power reclining capabilities! The Draycoll was the third furniture set we encountered and it was perfect for us. Didn’t take long to apply for financing either. Austin took very good care of my wife and I. We had a wonderful experience and felt very welcome here. Highly recommended store and salesperson!
Again James exceeded our expectations and we will be sending all referrals to Ashley's furniture and James. We ate confident in his decisive decision making for our home and our family.
Maria was very helpful and knowledgeable. She was upfront about all the details.
Meladee Barry and Kathy Ross was exceptionally professional, courteous, and helpful regarding my situation with Ashley’s furniture. They returned all my calls to include completely resolving all my needs for this transaction. If I were to do business with Ashley’s Funiture in the future, I’ll gladly work with either of these two ladies. Thanks for all you do and keep the great work, your dedication and customer service deserves to be noticed at the executive level of Ashley’s. V/r, Johnny and Tia Stevenson
Maria was so knowledgeable and friendly. I was confidant in my purchases with her.
Austin was very professional and helped us every step of the way. We're happy with the service and purchase.
James at Ashley Furniture off Greenbrier gave the wow factor service! The world really needs more People like James in it. Thank you James and Ashley Furniture! Our family appreciate’s you!
Thank you James for your help!
Jasmine was awesome patient, knowledgeable, and helpful
James was very kind and efficient!
Austin was great and helped us pick out the perfect couch and dining room table set. We would definitely come back to buy more from Ashley furniture.
Shawn, was extremely helpful with our purchase. We purchased a bed with two nightstands, living room sectional, mattress and a dining room table. He was very patient and knew what we were looking for based on our conversation. He was very knowledgeable making our experience that much more exciting!!! Thank you Shawn!
Maria was great
Maria Boynton was ABSOLUTELY WONDERFUL!!!! She answered all our questions. She went over and above to make sure our delivery and removal was perfect. I highly recommend Maria for any purchases you may have at Ashley Home Store, Chesapeake. You must go see Maria Boynton today!!!!!!!
Jasmine was great, knowledgeable about the merchandise and very detailed about the service. Would love working with her again!
Friendly and very helpful. Will definitely ask for Jasmine McIver next time I come in.
Jazmine was such a great help! She got us out the door speedy quick and helped us narrow down our searches from what we gave her for parameters, definitely would go to her again if we come in again
Jasmine did a great job in helping us find a new sofa today.
Brie was amazing and also patient with me and my wife. Highly recommend. Thanks
We have been using Ashley furniture for years and recently move here from California. We came in today looking for a bed and thought we had one in mind. Austin let use try some other type of beds and pillows and we ultimately decided on another type of bed that felt better and fit our needs better. He was really knowledgeable and made sure we were taking care of. We will definitely be coming to this location for our future furniture needs.
Maria was very helpful and helped me pick out a new sectional !!
We highly appreciated the customer service delivered by your amazing staff jasmine. We’ve got all we needed!
I've been waiting 7 months for some of my furniture and was just told that I need to wait an additional 6 months for one of the desks. Be wary if you buy something from them that they do not have instruct don't expect to get it this year. They say up to 16 weeks for delivery, The reality is that it will take a lot longer than 16 weeks. Edit: they offered me something else that they have in stock but the problem is they have nothing in stock.
Bought a bed set here the day I moved here from across the country. I picked it up the next day from the warehouse because I had the U-Haul for another day. When I began assembling the bed, I realized they gave me the wrong headboard. A rep confirmed this and offered a delivery and free assembly of the proper parts. Today was my scheduled delivery day and I got no-showed (I even confirmed the day before on their link). Incredibly frustrating having furniture parts in my room. Clearly Ashley Furniture doesn’t care if they give you wrong parts- once they have your money customer service disappears. Will never shop at Ashley Furniture again. 06/06: Ashley never returned my voicemail. After calling again today I was able to reach someone and Ashley is generously offering to charge me $99 to re-deliver the correct parts. I’ve spent over $1,000 here and all I have to show for it is a pile of furniture that doesn’t go together and a $99 quote to fix it.
Ty was great and personable. He developed a rapport quickly and did not crowd the sales process; he stayed close to answer questions and provide information without feeling overbearing. He was knowledgeable and helpful regarding the furniture, financing, and pricing. Also, he sought insight for anything of which he was uncertain rather than trying to fake an answer, which I think shows integrity and honesty. Everyone was great, including the management. Vanessa, at the desk, was pleasant and knowledgeable. Overall, slam dunk experience and I will be back to buy more home furnishings!
I had the pleasure of securing Natalie as my Sales Consultant. She was a delight to work with as she was extremely patient and witty. I was very specific in what I was looking and she listened to my wants and aimed to find what I desired. She didn’t give up, and she searched and searched, even online and she walked the store no matter whether I indicated I disliked the item. Natalie demonstrate customer service and she wasn’t pushy by any means and that definitely didn’t go unnoticed. Thank you Natalie! You’re a gem!
Thanks Brie for all your help…great experience very helpful and knowledgeable!
James was amazing and listened to everything we had to say . I love the sectional he sold us and definitely will be back for more . The managers were also very nice.
Jasmine was very friendly and enthusiastic and very helpful.
Maria Boynton was excellent! No high pressure sales tactics, just there to answer questions if needed.
James was super helpful! After an infuriating online experience, I was able to get everything I wanted in 10 min, and with discounts because I came in the store! Highly recommend!
Jasmine Mclver Very professional
Shawn did a great job finding everything we needed!
Jasmine Mclver was very professional in helping with my purchase and will recommending her to all my friends and family it was a pleasure doing business with herl
Jasmine was very helpful!
Jasmine was excellent. She didn’t try to pressure or sell anything we didn’t need. I appreciate her helping us!
We’ve been sofa shopping for a few months now, and couldn’t seem to find a nice green sofa anywhere. But Natalie H. went above and beyond to order the perfect sofa for our new home.
Natalie H. was very helpful and sweet in helping my partner and I find the perfect sofa for us. I will always choose Ashley furniture to furnish my home.
Jasmine mclver was fantastic.
I’ve been an Ashley customer for years and I recently relocated to the Tidewater area. I called the Chesapeake store and spoke with Jasmine. I scheduled to come in the same day to look at patio furniture. Upon arrival at the store, Jasmine helped me find exactly what I was looking for and had me in and out of the store in less than hour! Phenomenal customer service is all I have to say. If you visit the Chesapeake location ASK FOR JASMINE!
My family and I walked into the store and Maria was ready to assist us in front finding what we need. She was very knowledgeable and was able to get us in and out the door in 30minutes. Maria is amazing!!!
Maria was a great help to my fiancé and I. Super easy and helpful to work with!
Very good service from jasmine mclver
James Simons helped us so much. Answered all of our questions and was never patient with us.
Shawn was super helpful! He was amazing
Jasmine was a great help and very patient with me on my section
Jasmine at the Ashley Furniture Store in Chesapeake was professional, respectful, and very easy to work with. She is cheerful and has a good sense of humor. Most important, she is knowledgeable about her products and services. 👍👍
Austin was great!
Excellent customer service with Jasmine!! She made our experience smooth and fun!
Shawn Ruffin is the man. Polite, charming and helped me find an excellent deal on a fabulous sofa. Shawn is definitely the man to ask for!
Jasmine McIver was very helpful, nice and professional. She answered all our questions.
Jasmine is Very nice and very pleasant she helped me so much and was very professional. I’ll give her 10 stars if I could. If you are looking for a great sales person even though I wouldn’t even call her that cause she made me feel more like family, go to her and you WILL NOT be disappointed!!! Jasmine I will come back to you each and every time and will send everyone to you that’s in need!!! Thank you soooo much for just being you!!!!!!
Awesome experience with Ms. Maria Boynton!!! Very professional and pleasant. Thank you so much for your assistance. We love our purchase!!
Jasmine gave me the greatest customer service. She was very helpful!
Ty Grant was Amazing!!! Explained everything very Well!! Was So pleased!!!!
Jasmine was amazing 🤩 she got me in and out, . The process of my order was seamlessly easy. Ask for Jasmine !!!
Thank you Austin for helping me get my brand new sectional. I had gone in to look at furniture and ending up having to come in the next day, he was still available and helped me out alot ! Even price matched what was on the app. Amazing service and very personable. Thanks again!
Jasmine McIver was super helpful, and made our experience in searching and finding a sectional couch for our home such a breeze. I really appreciated her professionalism and ability to pick up on our preferences in style and comfort!
Jasmine was funny, informative, and very helpful during the time spent in the store. My wife and I found her pleasant and knowledgeable about the products. Would recommend her to anyone looking to upgrade their furniture or bed.
Jasmine was very helpful and very kind!
Shawn was awesome! Great honesty & helped us get exactly what we wanted for our new home!
Shawn was a huge help!
Shawn was very helpful with our purchase and made this process fun and easy!
Maria Boynyon was a great help! I walked in needing to pick up a sofa chair same day and she helped quickly & efficiently & enjoyed good conversation while we got paperwork completed.
Great furniture and great sales reps. Alexis was great, she made it a beautiful experience. Will be back
Easy day! Walked in- I knew what I wanted- and checked out! Brie Y. Was extremely helpful!
My initial experience at the end of October with Sean was great. Fast forward to today. I've been waiting for a table and chairs which is still on backorder. I've actually relocated for work to another state. I was told that since the store is a franchise I can't get credit to use at the store in my new state. I have been transferred to the "office" several times and left detailed messages with my information and situation. I've been trying for three weeks to get a refund and have yet to receive a call back.
Jasmine Mclver was very nice and outgoing !!! She really understood what we where looking for and to stay in our budget!!!
Shawn was amazing by the time we walked in til the end when we checked out!! Thanks again! Can’t wait to get the new furniture!
Amazing help!!
James was helpful, professional, knowledgeable and kind!! Left the store feeling great about my new sectional couch purchase!
Jasmine McIver did an excellent job. She was very helpful and made sure all of our questions were answered. She was very informative and intelligent and I greatly appreciated her. She is exactly what you want in an employee
Alexis did a great job! Very informative.
Went to Ashley Furniture Outlet to browse some sectional sofas and Timothy greeted us warmly we had a picture of the sofa we had previously seen and he walked with us to the main store and showed us where the sofa was. He was extremely professional and friendly. I also ran into Austin M. And he welcomed us and made our conversation delightful. Thank you very much to the whole Ashley team! 11/10 recommended.
Very helpful and understanding of situation. Would work with again anytime for any future needs
Jasmine is the bestest...Everytime I'm here she's always so pleasant and ready to assist! Couldn't ask for a better personality.
Jasmine was so helpful and patient with us. She was amazing
My sales associate (Alexis) was so polite and very easy to work with! I love feeling at peace when looking for things for my home.😊
I came in with my wife looking for a bed the other day and my sales associate Alexis was very helpful and helped me find a few beds that were available 👍🏼!!
Jasmine was very helpful and took the time to go over a lot of options with us.
Maria was knowledgeable and a wonderful sales representative!
Yesterday I was helped by Maria Boynton. Her knowledge of the furniture and deals, greatly improved my overall experience. She is a master at what she does. I would recommend this store just because of her.
I have been looking fir a couch for months, Natalie was super helpful and the process was quick and easy!
Maria Boynton was extremely helpful. As soon as we walked in the store she was prepared and well knowledge of the store!!
Austin Malzow was fantastic!!....very professional and knowledgeable!
Natalie was very helpful and professional in our furniture buying process. Would recommend as she was able to provide all the information we needed and was able to answer our questions.
We got our couch from Ashley and also purchased the insurance. Only to have the couch rip our cushion when we filled a claim they came out in December and looked at our couch and the technician made it seem like our couch would be fixed. Fast-forward to end of April I got tired of waiting for our couch to be fixed so I called the company and they told me our couch wouldn’t be fixed. I guess they just didn’t plan on telling us anything. If I knew my expensive Ashley furniture couch would break in a year I would have just got a cheaper couch and I definitely wouldn’t have spent the money on insurance for them not to cover anything. What a scam.
Shawn was the best!!
Just had a phenomenal shopping experience with Maria B. Thank you so much for being so warm, and knowledgeable and NOT at all pushy. Will certainly keep her as our furniture contact in the future.
Ms Patricia Watters is a wonderful sales person and she really was patient while I figured out what We wanted. She even helped us get a discount!! Will definitely be coming back and recommending her to everyone!
Austin M. was a great sales professional to work with. Very detailed, answered all of our questions with knowledge and honesty. We would highly recommend working with him to find the perfect piece.
Shaun was the associate helping me very patient friendly and good with kids very pleasant experience.
Maria B. was amazing. It wasn’t a hard sale. It was an educational presentation that brought me from “I’m not spending that much money” to “this is an investment.” Maria was pleasant, informative and professional. Ashley furniture is already nice, but the customer service is wonderful!
Patricia Watters is an amazing sales rep and human being!! Caring, informative, patient and efficient!! So happy about the customer service received today and feel truly grateful for the effort in finding me the perfect fit.
Maria B. Provided excellent customer service. Although, many of the pieces were out of stock she managed to find me the perfect pieces in stock.
Jasmine McIver is an excellent sales representative. I will send all my family and friends over to Ashley Chesapeake. She is a gem. Very patient and corteous.
We had a great experience with James Simons at the Chesapeake VA store. He was very patient and not pushy. We got a great deal on our couches. Highly recommend.
Natalie was such a huge help as soon as we walked in the door. She listened to all of our wants and knew exactly what to show us based off our ideas.
Jasmine Mclver had good customer service and she was very kind
Michael was phenomenal! He got us exactly what we came in to get at the BEST DEAL!! Fast efficient and straight to the point, with a splash of humor! Thank you, Ashley, furniture store, and thank you, Michael! 🙏🏽☺️✨
Natalie was very helpful with helping me pick out my sectional! Thank you so much!
Natalie Hoelz was so amazing and enthusiastic Thank you for helping us make a home!
Patricia was very nice and knew The merchandise she’s a great sales person
Shawn was very professional! Came back to see him! Will request him again if we need furniture in the future!
Great customer service!! Natalie Hoelz was Very informative, helpful, quick but not pushy. I definitely recommend her and Ashley. Second couch I’ve bought from them, guess I found my furniture store!
Patricia was awesome to work with. We definitely would come back again to buy again.
Jasmine was so helpful and friendly and helped us find the perfect couch.
Maria Boynton was so very helpful. She answered all of our questions and she was the real reason we made a purchase today. I look forward to working with her again in the future.
Great experience with Austin!
Jasmine is very knowledgeable about the future we purchased. A delightful individual to do business with.
Brie was amazing!! If you need help with purchasing any type of furniture go see her!
Maria Boynton was fantastic. She researched what was in stock and the sale prices for the day. She showed us numerous sets of couches and was not pushy. We found a set and bought it! Thank you Maria!
Natalie was exciting and knowledgeable
Ms. Patricia Watters was amazing to work with! She found us exactly what we wanted!
SHAWN, was absolutely fabulous! Super helpful, didn’t feel overwhelmed at any point during this process and made it very easy. Ashley furniture is very lucky to have someone so knowledgeable on their team! Will be coming back in the future!
Get Jasmine as your sales associate! She is so sweet, patient, very knowledgeable of product, and will assist with all your needs and questions. I have made multiple purchases with Jasmine and I will come back to see her!
Ms. De Stenson was our family’s sales professional. As soon as we stepped in, she greeted us with a friendly smile and immediately catered to our needs. We went in just to browse, but we walked out with a bunk bed for our littles, and might have to make our way back again for a couch! Ms. De Stenson was a pleasure to work with!
I had a very good experience with Jasmine. She was very helpful with making my choice & made me very comfortable. I wouldn't go anywhere else. Great customer service skills! Need more people like her around!
Austin M is AMAZING!! I was very particular about what type of couch I wanted. Not only was he patient, but he literally took the time to actually try to figure out and show me more options to match my specifics. I can’t wait to bring my husband with me next time and work with Austin again!
My friend came in extremely indecisive and Austin was extremely patient and INCREDIBLY courteous and professional. GIVE HIM A RAISE!!!!!
Natalie was super nice and extremely helpful. We can’t wait for our items to arrive.
Patricia Watters assisted us with our purchase! She was amazing and exceptional. Talk about excellent customer service. She took great care of us. Gently walked us through the process of our purchase. We are completely satisfied with her and our purchase. Thanks again !
Austin Malzow has great customer service skills. He was very patient with answering all our questions. I would recommend if you're looking for furniture and would like some to explain everything to you and give you a great deal Austin is the man! Thanks again Austin
Mr Austin malzow was amazing i recommended this guy if you need furniture
Austin did a fantastic job!!! His level of knowledge and ability to flex and come up with creative ideas to bring a room together was incredible. He absolutely knows his stuff and literally helped me furnish my whole house ! If your looking to get a great deals, amazing service, and no lies or hassle look for Austin from Chicago!!!
Patricia Watters helped me out plenty and I can’t wait to see her again for more furniture
Patricia Watters was amazing! I came in not sure exactly what I was looking for and left with everything I didn’t even know that I needed!!! Great, no pressure sales!
Great customer service yesterday and very professional thank you ma Olivia for a great experience
Jasmine Mclver was beyond great . I called in to see if the store had a floor model of a few different options I had seen online she never seemed irritated that I was questioning multiple options even told me she’d be assigned to me when I got her to take me directly where I needed to go. After viewing the items on my agenda I asked if she could think of any other items that matched my style she moved around the floor to different sets with ease . She never made me feel rushed and gave me time to get comfortable and really make a good decision for my family. She went over multiple options with me and made sure I was good to go out the door . She was personable & friendly , never made it seem like she NEEDED the sale but that she was truly there to help me simply find what I was looking for. She even had to deal with me impatient children and never once was annoyed Thank you Jasmine !
Patricia Watters was FABULOUS to work with…very knowledgeable and extremely helpful!
Shawn is awesome. We went looking for a very specific item and he found us exactly what we were looking for. I highly recommend going to see him for whatever your furniture needs may be.
Austin was a great help and very patient with me!
Shawn was great. Got us a great deal and a great mattress
Patricia Waters at the Greenbriar store went above and beyond to help us out and give GREAT customer service.
Jasmine was very helpful and answered all our questions. Would definitely come back again!
I had De Stenson helping me today and she was fantastic and very helpful.
James was awesome, got exactly what we wanted for an great price.
Patricia Watters was very knowledgeable and pleasant to work with. She explained the products and helped us meet our needs. I would recommend her to anyone.
Natalie was absolutely amazing. She was so helpful and knowledgeable about every product we were interested in. Natalie was patient with all the specific details we were looking for. She made the entire process from beginning to end simple and quick.
Great experience! Patricia Watters was fabulous and super patient with me. Highly recommend!
Visited local store when our order online took over 16 weeks. We cancelled our order and went into the store to explain the situation. Jasmine was very understanding of our situation and worked with us on finding a living room furniture set that we could get in a timely manner.
Austin malzow was a awesome sale rep. Great prices for what we was looking for. Make sure you all for him.
Shawn was great with helping pick out the right furniture.
Austin did an update excellent job and took really good care of us when we looked for our coffee table! Thank you!
Patricia Watters is one of the most awesome person I have met in a very long time. Her customer service is outstanding and her personality is to die for. Thank you for your welcoming attitude and awesome customer service.
I liked that Austin greeted me and allowed me space to search for items I liked. He is very knowledgeable of the features and benefits of the tempurpedic mattress line. I recommend you speak with Austin if you are shopping Ashley.
Maria Boynton was excellent help, highly recommended
Paid thousands of dollars for a bedroom set, was told 8-10 weeks for shipping. 8 months later, and I am still waiting for a bed. I've had to take 3 days off of work to meet deliveries (which give you a 3 day heads up following no updates) only to be met with broken or missing pieces. They then had the audacity to initially offer a $100 gift card to Ashley as compensation, which isn't even enough to buy anything at the store. Eventually got $300 back (paid $4,500), but I had to call three times to get that because I kept getting transferred to people that were out of the office at 3 p.m. on a Thursday. I don't want to belittle anyone, and I'm not the type to hound customer service workers, as my wife has worked in that business and I understand completely that the job is a nightmare, however this entire ordeal has been laughably unacceptable. This particular store has done no wrong, but the distribution and corporate centers in this region is terrible. Don't recommend for large purchases that aren't in stock, and definitely won't have my business again.
Our sales person was Mrs De. She was very helpful, kind and understanding. She helped not just myself but mother as well. Would come back to her if there was ever another need.
I came in for a new living room set. Jasmine Mclver was very helpful. She answered all my questions. I’m very happy and excited to receive my new furniture.
James helped us from start to finish. Also made us feel comfortable ask as many questions as we wanted. Thanks again James
Jasmine M. be killing it! But no for real she was amazing, she found everything we liked and answered all of our questions
We had gone previously to 4 stores and had zero luck finding a couch. All I can say is we should’ve went to Ashley’s first! Maria was extremely helpful to us and we left with a sofa coming in 6 days! Thank you so much, Maria and Ashley’s!!!!
Absolutely fantastic and knowledgeable
30SEP2023 - Patricia was absolutely amazing! She's a 27 year colorist and it absolutely shows! She took the time to show me around the store, heard what I desired and it ended in a better than Black Friday deal, in September. Wow! 22MAR2022 - Today I was helped by Jasmine. She is very professional and was able to quickly make some changes to my order and everything worked out great. Thanks so much Jasmine you've been a great help!! Keep up the good work! :-) 20MAR2022 - Shawn was absolutely amazing. He was friendly, informative and quickly helped us find our furniture quickly. Thanks so much Shawn!! Keep up the great work.
Shawn Was very patient and knowledgeable.
Jasmine made the experience quick&easy!
Natalie H. helped us today with our purchases. We first went in to get a mattress and were looking for a bed frame and Natalie was very sweet and patient in helping us out. She took us to see various options around the store, wasn’t pushing us, and gave us time to think about our purchases. We even came back hours later and wanted her help again with a dresser and a dining table! Very great service!
Patricia Watters is awesome, after two years, I returned for another set! She has great customer service and really listened to what we were looking for. We'll definitly be back again! She's a star!
Patricia was so amazing and patient with us. She was extreme knowledgeable and great to work with!
Jasmine Mclver
Jasmine Mclver
Patricia Waters went above and beyond to help accommodate us while we searched for furniture for our new home. She was professional, relatable, knowledgeable and very understanding of our need. Patricia Waters should be the employee of the month. If you are considering shopping, do it with Patricia Waters at Ashley.
Lindsey and Brie were great!
The sales people are super friendly. However sales tactics seem a bit on the shady side, IMO.
I came in for their sale and was pleasantly greeted by De. She was super helpful and patient with all of my questions. I purchased the next gen durapell sectional. Thanks De for all of your help!
Shout out to Patricia Watters! She was a great help finding the perfect couch!
Jasmine was if good
Jasmine M. Was bery welcoming and informative about the products and promotions. She helped us in finding exactly what we were looking for.
Patricia Watters was wonderful helping get my furniture!! Thanks so much!!
Austin Malzow helped us greatly from the moment we came into the store. He gave us significant space and did not bother while walking through the greenbrier store. As soon as we chose a set for our living room, he ensured we had all of our questions answered. Kind young man. Customer service was top notch and was not prideful when he didn’t know an answer, he immediately went to find out.
Great experience. James S. was very helpful. Everyone was pleasant. Lots of choices.
My husband and I were hunting for a couch and stopped by Ashley in Chesapeake to see what they had to offer. From the start, Maria was welcoming and informative without being overbearing or pressuring us into a purchase. She helped us to weed through the many sectionals they had on the floor to find what we were looking for, taking our likes and dislikes into account. We wanted to check out what other stores had to offer as well, so we left, but without any fuss or sales pressure. Ultimately, we ended up back at Ashley to purchase one of the first couches Maria showed us, and they were happy to welcome us back in! They even worked with us on the price when we had misunderstood what the total cost would be. Overall, wonderful experience, and we would highly recommend yall stop in and check out what they have to offer.
James was a great sales professional. He was very knowledgeable and helpful!
Our salesman is Shawn! He is always pleasant and courteous! He services us really well and he remembered us from our last purchase! He is explained everything well and in a logical order. If you ever go in there, ASK FOR SHAWN! Tell him I sent you!
Austin took very good care of us. We purchased our very first couch and I can’t wait for it to be delivered!!
It was very good customer service by Austin Malzow. Helped out a lot & looked out for me & my girlfriend. Definitely would come back again!
We met De Stensen at the Chesapeake Ashley furniture store and she was delightful. She allowed us to walk around without constant nagging other retailers and salespeople provide. When we were ready she answered questions we had and helped us to complete our order, get it scheduled for delivery. Painless and quick. Thank you so much we're can't wait for our delivery this weekend! Crazy quick. Very satisfied we will definitely be back.
I went to the Ashley Chesapeake, and Natalie was super assume great customer service .She helped me right through the entire process. I recommend this Ashley store .
Very clean store with sales staff that aren't pushy. Nice selection.
Always great customer service. Maria and the rest of the employees have always been nothing but helpful and accommodating. I am a customer for life.
Eric Barnhart was super fantastic you rarely eve get the kind of service he has rendered. He was exceptionally friendly and attentive. Mr. Barnhart looked for everything I ask for then made suggestions. I really hated that I could not give him a sale but what I wanted the other store could get it I. So much earlier. My wish is that you hire and Eric in all your stores and he becomes the trainer for new hires. This was old fashion outstanding service. Thank you for having him here and we’ll done to him again.
I came into see a couch since me and my fiancé are trying to furnish our new apartment. I was greeted by a super friendly gentleman named Eric. He was absolutely fantastic! We really weren’t sure what we were looking for and Eric did a great job of showing us all our options within our budget. This was my first time at an Ashley furniture store and I didn’t know what to expect but Eric made my visit very welcoming! I will definitely be back and be telling all my friends who need furniture :)
James was great.....knew his product and how to get us the lowest price.......computer issue at check took longer than necessary, company should remedy asap and that was unpleasant. Overall satisfied with James and his service.
Maria was great. Friendly but not overbearing. We had very specific needs to fit our space and she was so helpful. Thanks!!
De Stenson was very helpful and made finding furniture very easy.
James was great. He really helped my mother and I. He is very soft spoken and respectful. Thanks James for your help at the Chesapeake store.
Shawn Ruffin is amazing to work with. I recommend asking for him when you visit Ashley in Chesapeake VA.
Dee was absolutely wonderful. Such a big help. We’ve been coming in for a while trying to find just the right pieces for our home. She’s always the first to greet us and such a huge help. We finally made a purchase today and she made it so easy and accommodating.
James was very courtesy and professional. Will definitely purchase furniture again as long as he’s available.
Patricia Watters is a great salesperson. She is not pushy and let me take my time looking . She made me very comfortable with my purchase. This is my second time working with her.
Thank you so much Maria for your help. We went shopping and she didn't push us, let us do our own thing. She would periodically check in on us and would answer questions we had. We came back a few days later to purchase from her. She was knowledgeable and helpful. Would purchase from her again and will in the future!
Great experience and quick with Justin White.
Jasmine, Lindsey, and Robin are all amazing! I felt like I was with family not at a store making a purchase. IWILL be back!
I came in to look for a living room set! James Simons, an angel of a salesman, helped us! He and the rest of the staff were marvelous! Excellent service and great selection!
Shawn was very helpful and informative with me regard purchase. He went over and beyond in customer service with assisting me.
My wife and I visited numerous furniture stores looking for a new bedroom set. Ashley Furniture in Chesapeake was by far our best experience. The sales associates were all knowledgeable and weren't pushy. The manager Adam Beiber even came over at the end of our transaction to make sure our experience was world-class. Definitely plan on doing more business with this location in the future.
I decided to replace old our mattress so my wife and I went to different mattress stores. The problem we ran into was that none of them had the mattress we wanted in stock to take home the same day. This place did. Unlike an experience my wife and I experienced at Grand Furniture in Virginia Beach, we were politely greeted at the main entrance door of Ashley. Our salesman asked could he be of service and immediately took us to the mattress section to pick out what we were looking for. The price was reasonable considering supply and demand right now. The only downside here was that we had to drive to their warehouse clear across town to pick up the new mattress if we wanted it same day. No problem, we already had our truck so off we went. Thank you Ashley Furniture Store for having our new comfortable mattress in stock. My wife loves it.
James was attentive, pleasant, making sure I got what I was looking for
I had a great experience getting my furniture for my house thanks for all your help Shawn Ruffin
Came in looking for end tables or chair side tables. Austin helped us find two! Perfectly priced! He was very professional and helpful. If you are in Ashley's ask for Austin. He'll take care of you.
If you need furniture go to Chesapeake store ask Shawn Ruffin he’s the best sales person in the store thanks a lot Shawn 😊
Awesome service and experience ask for Shawn for all your furniture and mattress needs!!!
James was super helpful and helped us find the perfect recliner!
Shout-out to Patricia Watters for helping us with the perfect loveseat !!!!!
Patricia Watters gave us great service at the Ashley Furniture at greenbrier!
Professional and knowledgeable. I must say Patricia is superb. We were unsure of what we may want for the house but she was able to pinpoint what we needed and what would work best for our household. Simply a wonderful experience.
Patricia so sweet! She was very knowledgeable & helpful. Def would recommend to anyone in the Hampton roads area!
Great customer service from beginning to end. We were helped by Mr. Beaber. He was friendly and knowledgeable. He took the time to answer all our questions. He made a few recommendations based on our needs. Would definitely recommend to everyone.
Stopped by the store to look at some furniture for my sons room and was greeted by Eric. He was very patient and knowledgeable on the products. He explained everything to me in detail. Would highly recommend this store for anyone looking to purchase furniture
Natalie Hoelz was phenomenal! She was patient and very informative! Thanks, Natalie!
I had an amazing experience with Jasmine McIver with assisting me with my home furniture upgrades. We had our furniture for almost ten years and was in a need of replacement living room as well as a new bedroom set. Jasmine was very knowledgeable about the mattress selection and furniture selection that fit our needs and liking. Jasmine is professional, kind and very patient, I have referred my family and friends to head over to Ashley's in Chesapeake after receiving such amazing service. Thank you again Jasmine M.
Maria was very delightful and helpful in assisting my wife and I. She is very knowledgeable in the stores products and helpful in the interest that we expressed in what we were looking for. Thank you Maira!!!!
Jazmine Younger was our agent and was so great!! Was very patience with us & made sure we were happy with everything that we purchased. I look forward to going back to Ashley’s & working with her again for further purchases. I would 100% recommend going through Jazmine Younger.
Awesome process. Make sure you check on Ashley's website. The store matches the online price.
Shawn was super friendly, knowledgeable and very attentive. He knew exactly what items to show us based off what we told him. I would definitely recommend him to anyone and return in the future.
Justice made this a quick and simple process, which I appreciate. Very happy with our purchase!
Patricia Watters she was wonderful ❤️
Patricia was very helpful
I would like to shoot out Patricia Watters for being so kind and helpful to us picking out new bed suite
Ms. Dee IS THE BEST PLEASE GO SEE HER IF YOU EVER IN THE GREENBRIER AREA LOOKING Where do I start from the time i enter the store she was very upbeat very professional and patient she went and seen what in stock that i could get right away she wasnt trying to force a sale on me she actually listen to me. She price match to get me the best deals everything about my experience with her was very pleasant SHE IS THE BEST Thank You For Everything
Working with Natalie was a wonderful experience. She helped us make a the decision on a our purchase and the right decision. I recommend her to anyone.
Great store , love the layout
Ordered bed August 23rd.still have no recieved it it's Feb 21st and only received parts of bed
when I walked in I was approached by Patricia Watters to welcome me and ask if I had any questions. I was looking for a sofa in particular and she took me to what I was looking for. She answered all the questions I had without any sales pressure. Once I decided to purchase the sofa she made the process easy. Mrs Patricia Waters customer service made my shopping list experience painless
My sales man name Justin was very helpful, efficient, kept asking questions when I didn’t know anything I really wanted. Thank you so much for the experience I walked out happy with my choices
Maria was a wonderful help. Thanks so much
I’ve been coming to this store for years now and theirs only one person Myself and my family has ever worked with! Ms De ! She is amazing and always willing to go the extra mile is our satisfaction with purchasing our furniture! If you have any questions or concerns, she is the one to go too !
Excellent experience from start to finish. Ms. Patricia Watters was very helpful along with her manger Erin. Highly recommend and will be back for future purchases!
Brianne was very helpful!
Jasmine Younger is An excellent sales profession at the Greenbrier location in Chesapeake, If you're in the area ask for her , she will help you with all of your needs!!! We found a beautiful living room set with her help Thank you Jasmine for a great shopping Experience!!!
I bought a tv stand with fireplace insert for my sister for Christmas and she absolutely loves it and uses it continuously. Adds great atmosphere to her living room.
Bought two Tempurpedic mattresses with adjustable bases for both. The special delivery service was incredible. Highly recommend.
This store is amazing!!! Highly Recommend!!!
If I could give Ashley Homestore on Crossways in Chesapeake 0 stars, I would. I've been buying Ashley furniture for years, but I most recent experience has completely deterred me. Things started off positive, but as soon as the delivery issues began, customer service declined. I understand that Ashley is not in complete control of delivery errors, but when issues occur, I expect to be treated with respect and empathy. I do not understand the flat out rude behavior that I received from one of the store managers at the Chesapeake location. If something goes wrong, don't expect to have a civilized conversation with this guy. Not going to happen. To add insult to injury, the other employees at that location acknowledge his behavior. I've had three other employees (two in store and one customer service rep) agree with my sentiments regarding his attitude. If this is a known issue amongst his employees and peers, then why is he in customer service?! That personality type is not meant to be the face of a brand unless Ashley intends to run all the customers away. I'm glad that my journey with Ashely has ended. I will never purchase another product from them and I will go out of my way to ensure that none of my friends or family waste time or money with Ashely.
At over 55 yrs old, I was finally in a position to be able to buy a few pieces of New Furniture! I have struggled and did without for most of my life. After choosing the couch and chair that I wanted, I requested to see some fire places. The Sales Associate said that how they do that, is for me to pick out the cabinet I wanted and they would install the fireplace for me. I was so excited! I was delivered the couch, chair and cabinet with no fireplace and was told by delivery that they weren't given a fireplace for me. I refused the cabinet because it wasn't what I purchased. After speaking to the Sales Associate several times, she set up another delivery of the cabinet with the fireplace again and stated that she wasn't sure what had happened. When they called to confirm the delivery, I specifically asked if it was going to be the cabinet with the fireplace! She said, yes it is! They delivered the cabinet again with no firelace. I tried to get in touch with the Sales Associate again and was told that she was no longer there. I was told that she didn't have the correct pricing. How is that my fault? So disappointing and sad for a first time furniture buyer at any age!
Shawn helped my wife and I from start to finish and we felt nothing but excitement the whole time. Really solid experience and will be coming back thanks man!
RE: Customer Service The following took place on a Wednesday at 4:30 pm on December 29,2021 and the store was not busy at all !! My husband and I went to the one located in Chesapeake, Va. Upon entering the store we were immediately greeted and asked what we were looking for. After sharing with him what we were hoping to find, the gentleman said to start looking around at what they had to offer and he would send someone to help us shortly. After looking around for a little over a half hour we decided to leave and surprised that no sales associate ever came to assist us. Upon leaving we noticed four associates casually talking at a desk not far from the podium where we were originally greeted when we first entered. It did not at all appear that the lack of customer assistance was from short staffing but rather from indifference
We purchased a dinette set there paid in full.12/12/21. The sales guy was really nice but the people who took our payment was rude and not customer service friendly at all . WE almost backed out the sale because of the unfriendly attitudes of the ladies who accepted the payment. I really was going to buy more soon I'm redoing my home but due to their attitude I'm going to go elsewhere for my new living room and family room furniture. They need people with way better Customer service skills. (So sad)
Love it bought new couch and chair reasonable discounts and great sales service. Not pushy. Highly recommend
Zero continuity between what you see online and what is actually available in the store. Does not show prices on merchandise so you can appropriately compare.
Shaun at the Chesapeake store is awesome! He gave us a great deal. We were looking for a livingroom set which we bought PLUS a temperpedic bed.
Brie was fabulous. Patient, kind and made sure everything was take care of.
Taz , he was wonderful to work with. Very very helpful!!! I had him all over the store and he checked on everything for me !!! I will definitely go to him again to buy something. I would give him 10 stars !!!
Before I began let me start off by saying that this review is based solely on my opinion and my opinion alone, now that we got that out the way let's begin!.My wife and I have been purchasing furniture from this store for years and will continue as long as they continue to sell the highest quality of furniture out there ( I am not knocking other furniture establishments,I'm just speaking from my experience here )! I took away one star because we found out today that this store is not associated with the online part of the furniture which I found to be disappointed but will that stop me from purchasing Ashley Furniture you ask? No way!!.. Thank you for reading, I appreciate your time!.
Customer service does a decent job but definitely not fully knowledgable on product availability.
Taz was a great salesperson and really helped out with a nice deal on a bedroom set!
Taz was amazing ! I really appreciated him.
Taz was very helpful and professional.
Taz was a wonderful salesman! He made us feel like special customers and did everything he could to give us the best deal around! Would come back for just him!
Taz was the best sales person ever!He exuded sheer professionalism and premier customer service!!!
Absolutely friendly staff and as helpful as they come, found the matress that was right for me and gave me the price i was looking for!
Taz was extremely helpful and very easy to work with. I look forward to working with him again in the future .
Patricia Watters was great to work with. She was very knowledgeable, personable, and helpful in my furniture buying experience.
TAZ was very pleasant & helped us get the best deal on our living room furniture. We are grateful customers!
Taz was extremely helpful! Greeted me soon as I walked in the store. Will look for him again if I’m ever in Ashley’s or looking for furniture.
Taz was amazing! Very friendly and professional and helped us to find several pieces for our new house at a great price. Will definitely visit again!
Taz was good sales person !
Friendly gentleman helped me find the recliner I wanted and worked to make sure it was the price I had found online.
Taz was was very helpful, and gave us a great deal! Highly recommend!!
Isaac Tazewell was an awesome help finding the perfect sofa for my new home! He was knowledgeable and friendly! Thank you Isaac!
Taz was able to work a great deal for dining room furniture!
Taz was very kind and helpful made finding a new sofa and loveseat easy!
CHAD IS AWESOME!! Ask for him. Best service ever.
Taz was an excellent salesperson. He was super helpful and friendly. Excellent experience
Chad Hanson was excellent in assisting us with our needs and educating us on various products. We will definitely be back to see him for all of our future furniture needs!
Went in today looking for a new bed with my wife and as soon as we walked in Taz greeted us with the warmest personality we said what we were looking for and our style he took us right to what we were looking for. Couldn’t have had a better experience will definitely return and ask for Taz if I need any furniture in the future.
Experience was ok. It felt like the furniture was either very plain with a 90s feel, or it was extremely fancy almost undesirable. The lady who was supposed to be helping is I guess got busy and we had to flag someone else down to help us. Meh.
Taz was a great salesperson. He provided quality customer service without putting too much pressure while purchasing our dining room table. . We will be back to buy bedroom furniture soon.
Taz was helpful and knowledgeable and helped me find exactly what I was looking for
Chad Hanson was great. Excellent customer service and he’s an expert at his job, very knowledgeable. Anyone who’s shopping at Ashley Homestore in Chesapeake and ends up with Chad will be pleased with his service.
Thanks to:Taz for making the entire experience quick and easy. This is the place to shop if you dislike shopping.
Taz was very helpful and I will definitely seek him out and recommend him to my friends and family.
Isaac Tazwell did a wonderful job getting major discounts for me. Thanks Taz!
Taz was an excellent salesperson, very polite and courtesy. A pleasure to work with!
Patricia Walters was an amazing helping us find our new table, sectional couch, and king size bed set and mattress for guest room! My mom and I loved working with her; amazing service all around, will definitely be back to her in the future. Now just can’t wait to get everything in our new house here in Chesapeake.
Taz was very informative and business friendly.
DO NOT ORDER FROM THIS STORE!! We ordered a bedroom set and have had NOTHING but TERRIBLE CUSTOMER SERVICE. The day we purchased we were told delivery would be the following Sunday, when nothing arrived we called the store only to be told there was nothing in the system. We scheduled a delivery and were told it would take a week. The only piece we were delivered was our dresser. They brought the bed but "forgot" the hardware. So we scheduled another delivery, which went just as bad. The foot board was broken along with the chest of drawers. We have complained multiple times even going to their corporate office. This is by far the worst customer service we have ever dealt with. Save yourself the hassle and purchase from a different furniture store. We experienced rude and unhelpful assistance from customer service.
Taz was amazing! Very helpful and knowledgeable, assisted us right away and gave us the best price!
My husband and I had such a great experience buying furniture for our home. Chad was very helpful and knowledgeable!! We will definitely be back for any future furniture needs. Thanks Chad!
My husband and I came in on the hunt for a sectional sofa and we had an idea of what we wanted. Maria did an awesome job catering to our needs and keeping us well under budget!
My fiancée and I just had the most amazing experience at Ashley in Greenbrier today! Mrs. Maria Boynton was so helpful and kind. She managed to help us find exactly what we were looking for at an amazing price! I would suggest Ashley Furniture at Greenbrier for all your furniture needs! We plan on going back to upgrade out kitchen set down the road. I’ve already told a few close friends to stop by and see her! Thanks again!!
Taz is an excellent salesperson. I would highly recommend him to help purchase furniture.
I have always loved Ashley furniture for its quality and price. Chad Hanson at the Chesapeake store was professional, knowledgeable and friendly. He knew his products and the sales available. He stayed with me through the entire process of buying/financing LR furniture and a bed. I highly recommend him as “your sales professional”. Thankyou Chad!
Taz was so wonderful to work with!
Taz was amazing!!! Helped me with everything needed, I was able to get exactly what I wanted; no hassle, great deal and I would recommend this store and associate to anyone!
Taz was very helpful in locating a dining set for us!
Very good selection; good prices & well made furniture...salesman Taz was great to work with....
Taz was was an excellent, courteous, attentive salesperson...he listened & made sure we got what we wanted ..great experience!
Had a great experience today at Ashley. Chad was our sales associate, and he was very knowledgeable.
Had a great experience with Chad. He was knowledgeable about the products we wanted and able to answer all of our questions. Thanks for a great experience.
Taz was a great salesman and would I need more furniture I will definitely come back to see him.
Patricia Watters was very professional and nice. She made everything a smooth process and had answers to all my questions. We will definitely be back to purchase more from her. She made the whole experience wonderful.
Had an amazing experience shopping at Ashley. James Simons captured our vision and sold us the perfect kitchen set.
Mrs. Patricia Waters was amazing at helping us find what we wanted and was extremely patient and answered all questions.
We came in searching for living room furniture and found the perfect couch and love seat. Chad Hanson helped us pick out the perfect table and entertainment stand to go with. Super enjoyable experience and wonderful service!
Isaac Taz really worked with me to get the coach I wanted! I really appreciate him going above and beyond! And I’m soooo glad I went back to him instead of getting a couch somewhere else where I felt like I was going to settle. I would recommend shopping with him again!
Taz is an excellent salesman! Very helpful!! I would highly recommend him to family and friends!
Taz was very helpful and I would definitely come back and ask for him again! He was wonerful!
Taz was a great salesperson! I’ll recommend him to anyone!! Need your house furnished he’s the man!!
We came in looking for a bedroom set for my daughter and was greeted by Chad Hanson. He was very helpful and informative in our decision making. We had a pleasant experience, will return for any future purchases
Taz was sooo helpful and he was able to get my sectional priced lower than I expected. I was very satisfied with my experience at his store
We were followed the whole time by an employee who kept bugging us about buying a sectional.I’m sorry but I hate being bugged in a store I will come to you if I’m curious about one. Overall good selection but not impressed with the employees.
I made a large purchase over a month ago was told was in stock, I was going to pay cash was then told about promo so decided to go with the no interest for 6 mos including 30 day price match and military discount, they processed my payment cash though my bank and opened two Ashley Accounts also with no discounts at all. And then told me was not in stock would be 2 1/2 weeks, called once said still not in. I called customer service made complaint about money taken from my account was told would get call back ( no call) called finance department also told would give call back after looked into ( no call back) sent email ( no response) I then went to store was told by manager nothing he could or would do about total situation. Was VERY Rude..Advised was told by finance lady they would deduct from end of my loan ( unexceptionable) .. and manger refused to do that as well, he was very very rude. I then called corporate and was told to call Kathy their Gm at Greenbrier location called left several messages and sent her an email still no answer. While I was in store a elderly couple was upset about similar issue “said they took her money out of her account and didn’t even give her receipt ( was to be emailed?? They are Scammers and this has to be some kind of Fraud???? They have our money and we have no Merchandise.. they have had many lawsuits in the past Apparently that’s not enough they need more this is not fair to the consumers as we work hard for our money. STAY AWAY FROM Ashley Furniture THEY ARE RIP OFF ARTISTS.. and don’t care about Military or customers. It has been over a month and a half, I have no refund and no Furniture SMH. Also tried to tell me I would have to pay to cancel Really!! Pay for what I have no Furniture!! They owe us interest on the money they took from account
Shawn helped us pick out a great and comfortable couch today. Shawn was very patient and helped us pick a stellar sofa and love seat to fit our apartment.
Chad Hanson made my decision process quick and simple,I’ve been in retail sales for over 20 years and being #1 in sales myself,I was blown away by his professionalism,awesome job Chad!!!!!!
Had a wonderful experience with chad our sales person. He was very nice and helpd us get a great deal on a beautiful sectional. Thanks again for all your help
Chad was very helpful & we had a great experience!
The salesperson (Dana) was knowledgeable and helping to find the perfect furniture and decor set-up to furnish my new home. She made the process easy and stress-free.
This place is the worst. They love you while you're spending your money. After the sale forget it. We paid for our furniture and a separate delivery from a 3rd party. They deliver what was in stock. Told us it would be a few weeks before others arrived. Never called us back. We had to keep calling a number that would ring and ring. Told us multiple stories. When our items was supposed to be in stock we got a delivery. It was one of 2 items we ordered. The other was half of a chair that must have come from the dump. More phone calls. Now it's always someone else's fault. We finally got someone who said our item would not be in stock until November. Only to get a call from distribution saying the chair was there. Have yet to get a call from our sales person or the store manager with an apology or explanation. We are furnishing our entire house. Ashley will never get another dime of my money! Consider yourself warned!
Patricia was one of the best sales people I have ever had the pleasure to work with!!
Jasmine M. Was very helpful made shopping so much easier with her friendly attitude and knowledge definitely plan on doing more shopping here
I loved my experience with Ashley greenbrier. My associate jasmine was great, hands on, and knowledgeable with a bright personality. Will definitely return!
Excellent experience, the sales rep Taz was very attentive and provided excellent customer service!
We have been customers of Shawn Ruffin for years and could not be happier. He always takes care of us and the quality of our furniture is great. We look forward to making many more quality purchases. Thank you so much!
Thaaaaank you Dana. Thanks to your expertise and patience we're ready to embrace the holiday's. Thanks again Queen🤞🏾 we will be back🥰😘
Dana was amazing and helped me with all of my furnishing needs. I came in looking for a couch and I found just what I needed. Definitely want to come back to find more.
Maria helped my fiancé and me find the perfect bedroom set and couch sectional for our house. We went to a fair share of stores before landing here and could not recommend it more. Definitely worth looking when sales are running! Don’t forget to ask for Maria!
Chad was absolutely amazing and so very helpful! He was very informative and helped us find exactly what we were looking for. Thank you Chad! The experience was wonderful.
Taz was excellent!!
Taz was a phenomenal salesman and got me exactly what i was looking for, for a great price!
Taz was a great sales man
Taz was great, will look for him in the future
This place is Amazing! With great discounts and customer service! Go Visit Mr. Shawn. Manager favorite! Go Shawn Go!
Taz greeted me at the door and was very friendly. I was able to walk around the floor with out being pestered. I went back to one particular set about 3 times and that is when Taz approached me to see if I needed anything. Was very helpful, answered questions without hesitation and was able to give me an extra discount. Left with a new living room set! Thanks Taz!
Patricia W. was amazing to work with!! She was very knowledgeable about all the products in the store and was able to answer all our questions. She was professional and personable and made out furniture buying process as easy as possible. We will be coming back to do business with her again!
Taz was great. Quick and efficient. He helped me find the perfect items to fit my needs.
In store today. I was fortunate to have Patricia Watters as my sales associate. She was extremely informed and knew the products well. She was very courteous and professional. I would definitely come back to this store and would look for Patricia to help me.
Taz was very helpful and made the experience painless!
Chad was wonderful. He was very knowledgeable - especially in regards to mattresses! We enjoyed the experience of searching out and buying a new master bedroom furniture set and mattress. Looking forward to going back again and working on another room we will furnish in the future. Thank you, Chad!
Taz was an excellent salesperson! Great service!
Taz was great. Very personable and helpful.
Had an amazing experience fabulous sales man Chad Hanson is wealth of knowledge and if we had more money we would have purchased the store. Man he can sell tempra pedic mattress too. Thank Tai
Taz has taken care of us since 2015 and ha always provided the BEST service I have ever experienced.
Taz was a great help!!! He was able to get us an awesome deal!
Chad was great! Very helpful and informative
Taz did an outstanding job helping us select a beautiful piece for our den!!! Ask for Taz!!!
Tax was amazing!!
Tax helped us out on 2 coaches and would come back to buy.
Taz got us a great deal and was quick with our order!
Great customer service from Chad Hanson. Thank you so much!
Isaac was the most helpful sales associate I've ever worked with! Great experience.
The staff were very friendly and allowed me to take my time finding the right sized table for our very small kitchen nook. Taz, our salesman, gave us a great deal on our new dining set!
Taz is the person you meed to consult when shopping for furniture. Competent, professional and polite!!!
Taz was very attentive and helpful
Taz is an excellent salesman. He’s very professional and always very helpful. He’s good at following up on any pending questions
The Greenbrier -Chesapeake has the rudest people. They hung up on me twice. I have been a long-time customer Ashley Furniture but my most recent experience with them has caused me to start buying furniture elsewhere. They will never get another dime of my money. Their customer support department is extremely rude!!
Mr. Shawn was more than a blessing. Just moved in my new condo and he was able to help me imagine and create a warm living space for my new place!!! If I could give 10 stars I would!!!
Shawn was so helpful for my husband and I! We went in looking for something specific and didn’t find anything but once we asked Shawn, he showed us a few pieces and helped us find something perfect! He explained everything in detail and answered all of the questions we had! He was so friendly and awesome! Thanks so much for all your help Shawn!!
Taz was an excellent sales person in the future when I need more furniture I will definitely ask for him.
Taz gave me excellent service! I will ask for Taz whenever I visit this store in the future!
Dana was very attentive to the needs that I express for my living room she help me find the perfect sofa to accommodate my style!!!! Kudos Dana!!!!
Dana Summers was great she helped me find exactly what I was looking for
Taz is an exceptional sales person. His customer service is amazing. He helped my fiancé and I find the perfect bedroom set and living room set for our new home. Taz made everything easy and he was very knowledgeable. I will definitely shop at this store again.
Tazewell great job. I like come back to see him again.
Worked with Taz. He was very helpful! Would go back to do business with him again.
My family visited this store on 08/07/21 and had a great experience with Chad as our salesman. He was extremely knowledgeable on both the furniture and quality of each style. He did not sugar coat to us what materials were used for each bedroom set we were looking into, he knew that we were looking for a better quality set that was not going to break down over a few years. I trusted that he was looking out for the needs we verbalized to him. He was able to work around my toddler's outbursts and even stayed past his scheduled time to make sure he was there to answer our questions. I understand completely that this is how a salesman makes their money, but I felt that he was genuine in wanting to help us get what we needed.
Awesome experience, ask for Bree, she was amazing.
Worst experience ever. I ordered and paid for my furniture 2/11/2021. I was told due to Covid delivery would be 6-8 weeks however I would be kept updated. No one ever called. In May I stopped by the store and was advised there was still no ETA. Finally June 3, my furniture was delivered and the sofa was broken. The delivery guy told me someone from the store would contact me and arrange a replacement. No one did. I called a week later and asked to speak with a supervisor, I was put through to Erin, who never called me back. Two days later I received a call from delivery and stated they would “allow” me to keep the broken sofa until the replacement came in. A month later I was given a new delivery date of 7/15/2021. My window was 3:30-6:30. The delivery showed up @ 9p. At this point I was furious. I contacted the store to issue a complaint and I got Erin on the phone. The same Erin who never called me back the first time. I told her what issues I had and at that point Ashley HomeStore could take all of the furniture back. I was told there would be a 20% restock fee. I told her that was unacceptable. Erin stated it would be escalated over to Kathy Ross in customer care. Two days later on a Friday @ 4:50p she called and left me a voicemail saying she would attempt to call me back on Monday. It has been several Mondays later and I have yet to hear from anyone. I have since left Kathy Ross two messages. I went to the store two Saturdays ago and spoke with Adam Boabert. I told him I wanted the issue resolved and I was not going anywhere until the issue was resolved and that I would keep coming back. He stated that I threatened him and if I did not leave the store he would have me charged with trespassing and banned me from the store. In today’s climate I felt it was better for me to leave the store and I contacted Chesapeake Police. They came out and took a report and one went in and spoke to Adam. Completely different store was provided to the officer than what I experienced. He stated there was a miscommunication and I was invited back into the store to address the issue. I passed and stated I would rather deal directly with corporate going forward. Two weeks later and still no contact from anyone at the store or corporate level. This entire process has been an epic failure on the store’s part and the failures have nothing to do with Covid and everything to do with poor customer service.
Ordered my couch end of June 2021. First attempt at delivery, the couch had a massive whole so they left it until they can replace it. Cool. Got the call for replacement and scheduled, took the day off, the delivery guy never even showed up. Got a call during the window of delivery and was told what they had was damaged as well so they didn’t wanna bother changing it out. Then got another reschedule just for them to tell me that was damaged as well. At this point it makes me wonder if their inventory even has undamaged products. Ready to just ask for refund so I can look elsewhere. Done wasting my time. Experience at the store was great, delivery/warehouse sucks!
Taz gave me excellent service. I’ll be back to see him again.
I had the pleasure of working with Dana Summers. I met her at the Virginia Beach location. She was so nice, helpful and professional so when she moved to the Greenbrier location, I definitely had to follow her to that store. If you’re ever in need of anything from Ashley, ask for Dana. Thanks Dana, I definitely appreciate your professionalism. I’ll be back when I need something more!!!
Awful experience. Salespeople need to be more informed about their products. Manager is extremely rude with no people skills. Will never shop there again.
Jasmine was very helpful and patient! She showed us around the store and how to use the monitor to search for specific items and just made our experience very fun and easy!!
Patricia was wonderful, knowledgeable and answered all our questions and went above and beyond to help us get just what we wanted. The manager Adam was also great!
The overall inconvenience of their “delivery” service is absolutely insane. Aside from paying way too much for it, you get to be 112% at their mercy. Weeks of waiting, no time slots, a whopping 10 minute warning when they’re on the way- though they tell you it will be an hour ahead- and you’re literally expected to just be available, at home, THE WHOLE DAY. Special request? Sure, the sales associates will tell you they can come after 10am. SURPRISE! That’s not true. Just plan to pick up your stuff because you’ll probably have to anyways, even after you’ve paid for delivery, because god-forbid you literally cannot commit a whole day waiting. And the customer service of these people is ATROCIOUS. Oh, and if you aren’t home? They charge you AGAIN. Absolutely the worst I’ve ever worked with and despite having half a house left to furnish, I’ll go elsewhere.
Super awesome service! Dana is the best. Got me every discount available!
Great customer service and very helpful in helping our family find the perfect sofa sleeper for our room over the garage. Thank you!
Chad at the Chesapeake, VA location has been helping us for several months now furnish our new home. He is very knowledgeable of the products they sell and very pleasant to work with.
Had an amazing experience shopping at Ashley Home Store to completely furnish our new home. Chad helped us through every process and he was beyond amazing! Explained what we were looking for and he took us right to it. We will definitely return to Chad for any of our furniture needs. He was also able to get us some amazing discounts! He. Is. The. Best!!!
We worked with Chad Hanson on the purchase of our furniture today. He was friendly, knowledgeable and easy to work with. It was a great experience for us and we would come back again.
Good
You have to wait 3 months before you can get your purchase.
Good store not necessarily perfect but good store..
I’ve been trying to find all my furniture in one store. I went to 3 different stores and was discouraged by the comments made about the size of my bed and how my move in date is too soon. After being overwhelmed with disappointment, I went to Ashley in Chesapeake with little hope. Shawn Ruffin helped me in more ways than one. Not only did he show me all sofas and bed sets in stock, he pointed out all the details of each piece and even suggested different color schemes. He was considerate of what I wanted and only focused on that. After finding a sofa and loveseat, he lead me to the bedrooms sets and pointed out what was available. Shawn and Ashley furniture made the entire process easy and delightful. It was a wonderful experience and I highly recommend them for your furniture needs!
Ask for Shawn Ruffin!! He is very knowledgeable, calm, and helpful. He listens and responds with solutions and ideas. He explain products and processes, which helps customers feel secure with purchases. Great job, Shawn!
Great Store. With great selection. They had exactly what I wanted with great discounts. My sales associate Ms. De Stenson was awesome. She didn't waste any of my time and expeditiously helped me with my purchase while I was trying to taking care of two small children at the same time. Definitely will shop here again.
Isaac was wonderful and helped us find a great deal! Came for a bed frame and left with an entire bedroom set! Thank you so much!!
Never been there.....
I experienced excellent customer service.from each person that I came in contact/spoke with - Shawn, my sales professional; Ben, the sales manager; customer service/care; the delivery team; and the furniture technician. Everyone displayed such a high level of professionalism.. On top of that, I was told that it would be 12 weeks before delivery because of COVID; however, to my surprise, I received my Porter bedroom furniture in 2 weeks. Best furniture buying experience that I have ever had even with having to pay for delivery. I highly recommend the Chesapeake Ashley Home Store. When you visit, ask for Shawn Ruffin.
Patricia Watters was beyond helpful. She was patient, knowledgeable, and gave the space to make a decision that didn’t feel rushed. She looked up multiple options for my mom and built rapport during the process to make my mom feel comfortable. We will definitely return when it’s time to furnish the next room.
Wonderful place! Wonderful stuff! My family and I were helped last weekend by Chad. He was nothing less than amazing. Told him a few details about what we were searching for and he directly pointed us to our dream sectional! He was very knowledgeable and very personable. Did I mention he even gave my little ones balloons! My delivery is Thursday and I can’t wait. If you’re thinking of getting new furniture definitely don’t hesitate to visit Ashley in Greenbrier and ask for CHAD!
Excellent customer service from Jasmine M. Very knowledgeable, very helpful, friendly went over and beyond assisting myself and my husband with our purchase. I will definite tell other about the excellent experience that I had working with Jasmine. If anyone is searching for a sales person ask for her you won’t be disappointed!
Great staff and selection of products. I would highly recommend shopping for my Tempur-Pedic at this location
Incredible experience. Chad was extremely professional and knowledgeable, and made us feel comfortable making such a big decision!
Cara was absolutely AMAZING! She literally answers everything my wife asked her with confidence and certainty. Definitely ask for Cara whenever you are looking for furniture here! She will get you right!
Young lady, Cara S., has helped me find many things I've desired to purchase. Very knowledgeable, like it's her own store and products. Great personality, professional and the only one I like to help me.
My husband and I bought a bedroom set here and had a wonderful experience! Brianne Yancey was very professional and knowledgeable about all the different pieces. She helped us pick out the perfect set for our apartment. Couldn’t be happier!
I when to grand furniture worst service ever
I had such an amazing time at Ashley home store. Mrs. Patricia Watters was an excellent help. She helped me find exactly what I was looking for with exceptional customer service. Adam the manager was so nice in making sure we got the best deal. I will definitely be back !!!
Eric Barnhartdid a great job showing the product I was looking for. No pressure which is great.
Had a great experience as soon as we walked in the door. Abigail was very welcoming and accommodating to our needs. She helped find everything we needed and went out of her way to find us the best deals on the furniture we were looking for. Went in just to look, and walked out with 3 rooms furnished! Will definitely return here for any other future items. 5/5 recommend the location and staff (especially Abigail) to take care of what you need.
Patricia Watters was extremely hospitable and very helpful!! She made my shopping experience at Ashley Home a very pleasant one!! I would recommend her as a salesperson to anyone!!
Great customer service by Brie Yancey. She helped me purchase a leather couch and love seat.
Maria b was excellent in her service very informative
I want to send the special shout out to Patricia Watters. She made my shopping experience at Ashley one of the best I’ve ever had when purchasing furniture. She took her time with me, was patient and showed me the value and going with the higher priced chair. It is the best recliner I’ve ever had in my adult life. If I could get more than five stars to this pair into Patricia I would. Look forward to buying more of my furniture from her in the future
Thanks Maria Boynton at the Chesapeake, Virginia store. You were so kind, patient and helpful, making the experience truly positive. Just outstanding customer service!
My girlfriend and I went into the store looking for sectionals and 2 piece sets. Shawn Ruffin greeted us kindly and helped us purchase something for our new home. He was great, polite, funny and professional. You guys have a top tier associate!
Very helpful great sales person would highly recommend her thanks so much.
Jasmine,is a professional and she help me while buying Ashley products, like it.
I really liked the way Jasmine treat customers! She is just amazing!!
I meet one of you employees her name is jasmine She have a good customer service, she took care of us when we come to Ashley and make us buy furnitures cuz of how she convinced us. Jasmine have high skills in sales , I wish to have workers like her when I will open my business Keep it up jasmine
I recently went to the Ashley home store in the Chesapeake location to make a purchase and had a wonderful experience to my surprise. The sales associate that helped me name was Jasmine Mciver. I didn’t know exactly what I was looking for but she was very patient with me. She asked me everything for color scheme to sturdiness of the bed set I ended up purchasing. Most importantly she asked about my budget I didn’t feel like she was just trying to sell me something, she truly had my best interest in mind. It was a breathe of fresh air. I wished all places had employees like this.
Jasmine was wonderful. Very attentive and knowledgeable. Excellent customer service skills!!!
Cara has awesome customer service, we'll be back for more nice furniture 😀
Patricia Watters at Chesapeake Virginia store was so helpful and polite..thanks for your help
I purchased a mattress and box springs from Maria B at Ashley Furniture today and received outstanding service. This is my second time purchasing furniture from Maria since I also purchased two bedroom sets from her two weeks ago. Adam, the store manager was also outstanding. Thanks!!
Abigail Norris was so friendly and helpful! She truly made my shopping experience here so great. I was unsure about what I wanted and Abigail was very knowledgeable and helped me and my roommates find exactly what we were looking for!!
Great, personable staff!
I was recently at the Ashley home furniture store and I was promptly and professionally greeted by Adam, the store manager. He had a calm cool and collected attitude and made my experience shopping at Ashley very enjoyable. I have a friend and his wife who is looking for a new bed set, be on the lookout for them. Will most definitely be sending them his way. Thanks again, Adam.
Patricia is a professional, engaging, and impressive sales person. She is a joy to work with and so knowledgeable! I am thoroughly satisfied! 😊
My wife and I had gone to about 3 other furniture stores in the area and were not pleased with the service we got. We decided to give Ashley a try. From the moment we walked in we were greeted by Adam, he was very professional and was very knowledgeable on the bed we were interested in. We will definitely be recommending our friends and family to come check out Ashley and recommend talking to Adam.
I have had nothing but issues from value city, so I decided to give Ashley a try. I was greeted by Patricia, and her manager Adam also helped me. The process and environment of this establishment was seriously 10 times better, and I feel confident in my purchase. Would recommend to friends and family.
Like the deal we received on our furniture.
Great service
Friendly staff
Friendly staff. Prices reasonable.
I was at Ashley home store, the one on Crossways Blvd, and heard how badly the manager was treating/talking to her employees. She talked to them pretty poorly, which in my opinion should never be done in a place of work. She should be as professional as can be, even when pointing out negatives in the way someone works. I asked a sales person what her position was and left because I felt uncomfortable being there. I really don’t want to buy from a company who allows their employees to treated in such a way. I really hope things change for the better with this company.
Furniture not available or out of Stock..Delivery months a joke
If there were a zero option I would take it. Ordered a chaise/sofa August 2020. 8 weeks later a broken chaise was delivered and discovered they never even ordered the sofa. They ordered the sofa - as of January still did not have it. After dozens of calls and broken promises, in March I asked them to pick up the broken chaise, cancel the sofa order and give a full refund. They refunded the sofa that I never received the same day. The chaise was picked up three weeks ago, still no refund. I have left three messages this week, as no one ever actually answers the phone in accounting, and no return calls. Eventually I will get my money back. As an aside, I got a couch/chaise from a competitor in 3 days. Ashley was the worst experience of my life with a furniture store.
Shaun is great and is very helpful!
Bought a dining room table set here and come to find out it was on sale for $450! Isaac was very friendly and very helpful!
The sales rep we had was a bit pushy and intrusive. A lot of items in the showrooms were out of stock. When working up the cost sheet they listed some things at higher prices than they were originally listed in the showroom. Overall, they have a pretty good selection of furniture but make sure you check your cost sheet for errors.
I purchased my furniture in November and it arrived Sunday. It was the worst furniture I have ever purchased. The pillows had 2 inch gaps and the seams where the sectional should fit with chaise was off. After a promises of returning my money after 48 hours, I began to get the run around with poor customer service even from Kathy Ross. She is the worst. I will not ever purchase from them again. Save your money, the headache and drama use your money at another store. All the Google reviews don't lie. They don't even deserve a 1 star.
Blatantly lie about delivery times..spent over $13,000+ on a bedroom set,and living room set..Only to be told 3-6 weeks for delivery..Going on a little over 2 months now..Unacceptable (for what we spent) ..I would shop else where people if you want your furniture in a timely manner !
Over priced
Found what we were looking for. It's going to take three months to get, but that's perfect timing for when we move into our new home. Other sales person, Jasmine, was not pushy and didn't stalk us like they do at home depot.
Quickest most friendly service!! If you are at this store please ask for Mrs Patricia Watters she was so amazing and made our shopping experience happy and fun. 🤘😁
Maria Boynton, the sales lady and Manager Maia were great. Maria B helped us find another sectional that was in the warehouse stock because we had canceled one we ordered in Virginia Beach cause it was ending up taking 5 months. She coordinated delivery with our other delivery and made the entire experience outstanding.
We purchased with cash, a living room set which included the coach; loveseat; a single chair; coffee table; and 2 end tables. First of all, the delivery and setup was not free, we were charged for this service. After receiving the furniture, we noticed the coach was leaning so we had to call for service. The technician showed up a few days later, flipped the couch over and there it was, a severely bent main support frame. He explained that they would have to order another couch after realizing it couldn’t be straighten. During this time my wife had to return to Ashley’s and while in the store we were talking and I advised her to check out the coffee table for damages. Low and behold, there was a huge chip in the marble top on the preferred and purchased coffee table we had ordered, so we decided to go with our second choice. They ordered this choice and when it arrived, they called and informed us that during assembly of the end tables, the magazine racks was stripped and that they would have to order new end tables and that this would delay the delivery, now after thanksgiving. All of our furniture was supposed to be delivered in September and our order including the new couch, was not fulfilled until late December 2020. Promises we’re made and none were every honored, except my wife and mines, that we would pay in cash. I believe this actually upset this deal because of all the money lost in interest and finance charges! Our first encounter with Ashley was well before the holidays and my wife and I, chose to order early so that during the holidays, our living room would be completed. The initial visits, ordered and paid was in mid-July 2020, and delivery was supposed to be late September the same year. I was forced to engage in demanding words with Taz their sales representatives who was making several promises. Part of our conversation was concerning what I strongly consider, their responsible to inform their customers when delays or other issues arises which impacts a customers order. His response was he did not know and because of the coronavirus, everything is being delayed. Trust me, I fully understand how our country has been impacted by this pandemic, but I did not set or select the delivery aspects of this order, Ashley did! And as I explained to Taz, they should not have promised a delivery without first considering everything involved, and when it could not be kept, it’s their responsibility to immediately contact the customer for solutions, this did not happen, and without my intervention, we wouldn’t have known our delivery would be late. Also, when the delivery showed up, I had to tell one of the delivery personnel to put a mask on or leave, however the possible damage was done, he entered our home unmasked, and there was a small attitude during this encounter. Upon speaking with Taz their position was as before, they don’t have any autonomy, as the delivery company is a separate entity. An unacceptable acknowledgement when they are delivering for your (Ashley’s) customers. Ashley should have contracted them under some very stringent terms and the customer concerns should always be taken into consideration, or they need a new name for ‘shipping and handling’ proven on this order that it was not valued! There were several other issues not listed here and some are very concerning, however, in the interest of trying to keep this review short, I will end here. Just be advised, we will never, buy from Ashley’s again, in fact, we are in the market to purchase for our new home and will spend thousands, but I will avoid at all cost, anyone associated with Grand Furniture who is Ashley’s home store, and Ashley or any of their affiliates!
Good vibes soon as you walk in.
Walked in the store and was not greeted. Not a warm or friendly experience.
This was the worse experience I've ever had. My sales rep Taz was not knowledgeable enough and was worried more about a sell than making sure he gave correct information. The managers were not helpful and everyone gave me the run around when it came to my financing. We were told one thing which is what we did then a few weeks later everything changed. Their in house financing is the worse and they do not make sense with their request. Before you run a person's credit and tell them they are alive, know all the correct information because we have ending up front. I was told that I needed to make a down payment after I was approved for no down payment. That was fine and my order was still canceled 2 months after i did what was asked. I would never go back there and it also stopped me from making a purchase at Grand because it's the same company. Kathy Ross was also no help because she did not respond back to my call or email and she was the one who stated to make the payment. Do better Ashley Furniture.
Customer service is horrible!!! I purchased a TV Stand on October 2, 2020 and it’s now Jan 2021 and instead of them reaching out to give me an update...I have to constantly call to get a status of my order. Now, I’m told to go back in the store to pick another item because they don’t have what I ordered in the store. So, 3 full months later, my order is cancelled and the lady I spoke with was very rude and could definitely use some customer service classes. It’s very simple, if you don’t want to answer questions and deal with customers, FIND ANOTHER JOB!!! I will never shop at Ashley’s again.
My family and I are not happy with Ashley Home store and would never recommend it to anyone looking for furniture. We ordered and paid for a couch and a love seat in July 2020 and here it is almost the end of December and we have not received the items. We requested a full refund! Horrible customer service.
This isn't a store that cares about its customers. Here's the scenario. They let you get invested in a piece of furniture and then waste your time and money. I have been waiting over 8 weeks for my dinning room set. You call for your sales person and they tell you they can't look to see any updates on the furniture. WHY! Why would you make your customers hunt folks down on things you bought. If you know a certain piece of furniture is popular then you need to order more and not have your customers wait an ungodly amount of time with no real updates. I was told the furniture was made in North Carolina- don't know if that is true. I do not recommend anyone to order from this store. They don't give you any updates and keep telling you to wait. This company needs to make an app or develop a system to where your customer can see what progress is being done. I've been calling once every 2 weeks and have been getting the run around. This is UNACCEPTABLE
My husband surprised me with a new sectional after ours broke, but somehow the warehouse gave us the wrong configuration. I contacted our salesperson, Jasmine, and she was so kind and quick to resolve the issue! She is truly wonderful and so was everyone that I can in contact with during the issue. I will be back again when we need our bedroom set soon!
Friendly staff I keep coming back. Deals Deals Deals
Start by firing all the rude and lazy employees, including the delivery team.
Went in to get a bunk bed for my kids. They lied that the furniture was in stock but only delivered part of it and we had to wait a month for them to deliver the rest. Guess what ? When they came the second time, another part was missing so finally i had to cancel the order. Stay away from them!!! Very rude employees with very bad customer service!!!
Once l told the salesman l was not buying today, he walked away quickly. I was very surprised and disappointed.....🙄
Very good service thank you Shawn!
Some of the best made furniture.
Worst customer service ever
Bought a bed there almost 3 months ago and still haven't received it. Not on call from the store manager or the delivery department. Just an attitude with the delivery person on the other end of the phone...
Ill never shop here again. It was understood from the start of my purchase that all items would be delivered within 3 weeks. COVID or not, don’t make guarantees you can’t keep. 2 months later and still nothing. After calling to have my order canceled and refunded I am still waiting on $2,000. Hopefully that doesn’t take another two months. Save yourself some trouble, go anywhere else. And thanks for the reply, but the “how can we fix this” ship set sail last month.
Sales person, isaak, was friendly and helpful.
I too have made plenty of purchases at Ashley store, but this last experience on 10/15/20 In my opinion was horrible. At this Chesapeake store. The reason why is because the store employee chad who call his self helping me, was no help at all. Actually he talked me right out of making a purchase , by lecturing me on how things work was quite annoying, unless things had dramatically changed from my last purchase in July of 2020, I didn't appreciate the lecture, sometimes certain people should be seen and not heard when I and my daughter walk out of that store on that day I was mad. Because I didn't like his customer service at all. He was not helpful or accommodating at all. And I will not return back to that particular store.
I have been having with them since June. No one was updating me on my issue with my sectional. I had to call every month to get updates or any type of information and every month I was told next month. September I was told the end of the month. I called the last day in September because no one had called me to tell me anything, then I'm told mid October. That's when I got fed up with them just giving me the runner round. I finally talked to a manager which offered me money back to my card and price match on the sectional. I was told $340 something would be the difference put back to my ashley furniture card and $200 back to my regular card. Someone called me October 1st and verified it with the supervisor I spoke to and took my card number for the 200 refund. Almost two weeks later I haven't received the refund, but someone called me today to process it. I told them I gave my card on the 1st to someone that said they were processing it and told her what I told. Now I'm hearing no thats not right its a total of $340 thats supposed to go back to my card and that include a difference of $140 on the sectional. Not at all what I was told twice on the October 1st. I spent over 5000 and the difference is 140. That is crazy to me. They lied to get me off the phone on the 1st apparently and to get me to stop calling about It. I will never again deal with Ashley furniture and their lies. I was last told it was delayed till this month. No one has told me it is now delayed to November.
Great helpfull employees. Great furniture and prices.
Good selection, no pressure. Thanks for your help, Jasmine!
I’m very disappointed in Ashley furniture. I brought a lot of furniture from Ashley furniture when I brought my new home. 1- the dining room table slate on top of table was coming out joint, call Ashley sent repair person out to home, couldn’t fix it and then they told me the dining room set no longer was in stock. End up Fixing my self 2- recliner piece/cable that reclines the chair broke. Every recliner has the same piece on side of chair. I never buy anything without warranty they came out and then they told me. They no longer have part. These problems with furniture is less the 3 years. Pay thousands of dollars for my furniture. Gave me a credit. look online found furniture I wanted, went to store show them the furniture and discount. The price online and store doesn’t have same price or discount. So I payed a lot more in store then online price. Now over serval months now I still haven’t gotten my furniture. Told me it was waiting on sofa and it was to be delivered to store 1st of month, when I called back now it won’t be delivered to store until end of month. Now it been almost 3 month now. I will never buy any more furniture from Ashley, not only am I not satisfied with the service but quality of furniture not good I’m really not satisfied Greg V
Store is very nicely set up. Beautiful furniture! Our sales woman was very helpful and nice. We got financed too with 5 years no interest! As long as delivery goes well my rating stands.
Very disappointed, nothing for me. But my sales team were very nice.
Superb customer service
I purchased two loveseats and had them delivered to my home in January 2020 and one of them squeaks every time it's sat on. The one that is sat on most of the time is facing the TV and so far, no problems, but the one off to the side, squeaks when you sit on, squeaks when you adjust your sitting, squeaks when you get up, nothing but squeaks. I noticed small squeaks in the beginning and figured since it was NEW furniture it was no big deal, but it got worse. The noise is so ANNOYING that I avoid sitting on it. I'm very disappointed that I purchased this set because of the squeaking noise. The set looks very nice and very comfortable, but I was totally deceived.
Great selection, very friendly knowledgeable staff (Cara) and they really work with you to make sure you are happy. Would recommend highly to others
Loved the store and Shawn Ruffin was so nice.He made spending money a pleasure,haha.
Nice place good staff attentive and knowledgeable. Sale prices are on point.
I recommend Ashley in Greenbrier Ask for Patricia who gets 5 stars! She's a friendly, professional, down to earth person in an industry sorely lacking in that level of customer service. She was the highlight of my visit and the reason I decided to make the purchase that I made. Well done Patricia!
Absolutely horrible! Will never be shopping here again. Bought $4,000 worth it furniture from here. The ONE item we had scheduled for delivery they called the day of (actually texted) and said it’s ready for pick up when it’s supposed to be delivered. So I called and they said they could get it out to us next Thursday after I’ve already waited over a month. Not going to wait any longer just for them to call next Thursday and say it’s still not ready. Overall a HORRIBLE experience and I will never be going back, ever.
I visited several furniture stores in the area and couldn't find what I was looking for. When I entered Ashely HomeStore, I was greeted by Chad Hanson. He introduced himself and asked questions to help me find something that fit my style. As a person in sales I appreciated his greeting and fact finding style. I didn't feel pressured to buy anything and was free to browse. As I was leaving he asked if I had seen anything I was interested in. I didn't, so he suggested I look at the digital catalogue in the showroom. There I found exactly what I was looking for, under budget. Chad was extremely helpful, personable and knowledgeable. I highly recommend working with him.
I ordered online because of Covid 19 to help stop the spread of the virus. Everything but my kids dresser arrived on time. It took 8 weeks and the employees in the store can’t see your online orders and it’s maybe 1 person who takes online orders calls because there’s a voicemail (because they do not answer) and it will take a week for them to call you back!! I’m thinking since I purchased from an overpriced furniture store the dresser will be delivered by them already put together. No; it came all the way broken down. I’m a single mother so I needed help . Two weeks go by where my help can come put it together. They open the box and 3 boards are broken!!!! Now I have to wait on the Manufacture to send new boards. Trash customer service and horrible delivery.... Do Not Buy from here!!!!!! If I wanted to put it together myself I would have paid wayyyyy less on Amazon!!!!!!!
I was disappointed that Ashley wasnt working
The couches that I had originally ordered from the exchange that were supposed to be delivered in June were delayed...again. This left me with few options, which is how I found myself at this Ashleys Furniture Homestore, I literally asked the sales associate, Isaac T what couches were readily available in their warehouse that I could get right away. I told him exactly what I was looking for and the price point. I will say their prices were double than what is advertised online, but they were able to match and provide further discounts since I was ready to buy! Isaac and the manager helped every step of the way to make sure I had what I wanted and soon and priced right. So thankful that they made my shopping experience for furniture a breeze, because we all know how overwhelming and time-consuming it can be. I was literally in and out of there in about an hour and received my sofa and loveseat that same week. Give them a shot if you mean business!
The couches that I had originally ordered from the exchange that were supposed to be delivered in June were delayed...again. This left me with few options, which is how I found myself at this Ashleys Furniture Homestore, I literally asked the sales associate, Isaac T what couches were readily available in their warehouse that I could get right away. I told him exactly what I was looking for and the price point. I will say their prices were double than what is advertised online, but they were able to match and provide further discounts since I was ready to buy! Isaac and the manager helped every step of the way to make sure I had what I wanted and soon and priced right. So thankful that they made my shopping experience for furniture a breeze, because we all know how overwhelming and time-consuming it can be. I was literally in and out of there in about an hour and received my sofa and loveseat that same week. Give them a shot if you mean business!
Today I had a BROKEN, DEFECTIVE tv console delivered. I think anyone who purchases a piece of furniture expects it to be in working order with all the pieces needed to put it together. But no instead the delivery drivers dropped off a broken, defective product and left it here and all that was said is “we are missing pieces to put the shelves together and the door isn’t shutting so we will have someone call you to schedule another delivery” this is unacceptable. I took off a full day of work (Which isn’t a problem) but now I am expected to take another day off because someone didn’t take the time to make sure the product was in good working order before being delivered. I am highly dissatisfied.
Cara was amazing to work with! We got 3 bedroom sets, and she was very patient as we were searching for our 2 daughters bedroom sets and for a spare bedroom. Thank you so much for your patience Cara.
Sales guy was a great .Ordered or furniture.5/2/2020 we have yet to get it .Every time they give us a date they change it to anouther date.Now were told it won't be in till Sunday the 6/14/2020 in well be delivered on 6//19/2020 .Ill belive it when its delivered.Vs Beach Blvd Store .
Having 40% off now up to Sunday 5-17-2020They have a lot of selection even in the midst of pandemic
I have Never in my life been treated this bad from a business. I’m speaking to the online aspect. I paid for the couch , no financing. They charged my card 3x the next month while I’m waiting. left my card in the negative for the day and me on able to make purchases so I called The solution i got was “cancel the order and we I’ll happily refund you in 7-10 business days “ ma’am waiting on this couch for weeks , DANA straight up says “o well we can refund it and cancel your order , HOW ABOUT THAT? “ This business crazy , i will Never touch an Ashley furniture store again
**UPDATE - AVOID THESE SCAMMERS!! They have somehow snatched the balance of another furniture store&'s account I have, put my combined balance on a -credit card that I did not ask for- and now the payments *that are on auto pay every month* were not applied to that credit card so I have late payments.***First, I set a delivery time and they had to reschedule, they said due to the sofa not being in stock. SECOND, the salesman told me they would haul my old sofa away and the driver said that was A LIE! I had to beg and bribe them to take it. These people say anything to make a sale, apparently. AnnoyedOther than that, the experience was ok. They communicated well to coordinate the delivery date/time and set it up quickly en
I purchased a electric recliner 18 months ago and when I was there the associated were very friendly. However now my chair wont work and I called the store 2 times to get some information about getting the chair repaired and the associate told me she had to talk to her manager before any info could be provided and it would take 24-48 hours before I would hear back from them. Well it's been 78 hours and I have heard NOTHING FROM ANYONE!!! After you purchase the product they dont care about you. I had to end up purchasing the part from an online service and he told me most of his customers are from Ashley furniture. These people do not stand behind their products and their customer service is awful! I do not recommend this store for any purchase. I will NEVER BUY FROM THEM AGAIN.!!!
Very rude. Lies to customers about delivery of furniture. While laughing in their faces. My son and daughter in law had a horrible experience and wouldn't have believed it had I not been there to see it.. smh. Black people treating young blacks wrong....
I've never complained about a company publicly before but I'm going to this time. I ordered a mattress from Ashley, took a day off to receive delivery, they emailed the day before and said I had to cancel my order. I called to see what was going on, they apologized, offered me a discount to reorder another one, I did. I took the day off to receive the order, the day before they emailed me and said they had to cancel the order, so I called and asked to speak to a manager. He said he didn't know what was going on. Both mattresses I ordered are still listed for sale on their website! This whole process of stringing me along was one month. Maybe it's just my bad luck but from my experience I can do nothing but advise everyone to avoid this company. They just don't seem to care, and obviously there is something broken in the Chesapeake, VA area store.
Well made furniture, good prices, delivery and set up
Still haven&'t filled my order. Been three months and they keep delivering damaged furniture. Now they won&'t call back. Avoid this store.
No happy
First, I set a delivery time and they had to reschedule, they said due to the sofa not being in stock. SECOND, the salesman told me they would haul my old sofa away and the driver said that was A LIE! I had to beg and bribe them to take it. These people say anything to make a sale, apparently. Annoyed Other than that, the experience was ok. They communicated well to coordinate the delivery date/time and set it up quickly enough.
Nice selection, good customer service... didn't like that once you leave the store if the rep that was helping you is busy you're expected to wait (commission) when other people are standing around
My husband and I were greeted as we walked through the door, we were asked by about half a dozen people if any assistance was needed, the store looked clean, the furniture is nice, there are many payment options available, and every person we came in contact with seemed to genuinely care. A special thank you to Brian and Ashley (ironically).
Sales person was nice and helpful. She was not pushy and made sure what we got is what we wanted and wanted.
Great selection and outstanding service. Thanks for your help Shorty
Friendly clean store, easy to see from the road, selections glor very patient with folks who are undecisive lol
Sales rep was great. Sharon took her time to make sure she was completing everything correctly. So why the 1 star? Manager that was on staff 11/11/19 was more worried about his own client than helping his sales rep finish her sale. Literally walked by us 4 or 5 times in a span of more than an hr with different clients. She politely asked him for help multiple times and he was so in to what he was doing he ignored her but more importantly he ignored my service to help fatten his own pockets off of commission.
Bought a fireplace tv stand and when it was delivered it was missing the fireplace insert (the very reason I bought it), now they say it doesn&'t come with it and it&'s separate even though my receipt says it comes with it. It was like a bait and switch. They were also very late and went 2hours past their &"latest&" arrival time.
Delivery driver Dean Sinclair calls me at work this morning at 0655 and tells me he will be there in 45 to an hour. I confirm he had the correct address because my schedule delivery Time is 0900 to 1300. So I come home early from work I am still sitting on the porch waiting it is now 0932. Wasting my PTO time from work .Ashley furniture is total garbage . I have also had several issues with incorrect charges on there store credit card---Update they show up at 10am Dean apologizes and tells me the issues . No problem I understand that other customers are a pain sometimes
Great
The delivery men made a lot of damages to 3 doorways when they delivered a sofa. Now we have to go back and forth with the company for compensation. I'm not sure if they'll honor the claims but I don't wish this process on anybody. It's not worth it, stay away. The damages will be way more than the cost of the sofa. I'm very disappointed.
Extremely over priced, if you need to buy stuff from the store check the web site and Guarantee the price will be lower.
delivery service is TRASH!!! They had to break up my order (2 delivery dates) and then on top of that I can’t pick afternoon/evening time on when it should be delivered because they pick by zip code. When you pay over $100 to have it delivered. Should have just picked it up myself. Lesson learned.
Great Looking Quality Furniture at reasonable prices
Think that I got good deal on two rooms of furniture there. Will go back in the future.
They have BEAUTIFUL Furniture and the people that work there were very polite
1:00-5:00 delivery window. Kept getting updates it&'ll be almost 6 because the driver is late, had to call to reschedule and they still can&'t &"guarantee&" a time of arrival. You can bet I won&'t pay any restocking crap. Told them numerous times I needed it before 5 today due to work and if it wasn&'t possible to let me know to reschedule but they can&'t &"guarantee&" any times. Apparently I got a call saying the driver was running late but only had one call telling me what my window was. Here&'s me being couch-free until it shows up
Amazon makes all of these companies look bad. I don't understand how I can order an ancient artifact from Siberia and Amazon can deliver to my house within 48 hours, but a furniture store can't get a piece of furniture from the back of their warehouse to my house in less than 3 weeks...
Horrible customer service. Arrived an hour and a half before pick up closed knowing what we wanted and paying cash. Untrained sales rep pushed us past the time trying to figure out what he was doing. Manager was uninterested in helping us and told us to come back tomorrow knowing we live an hour and a half away.
Ok
Very helpful, and not pushy.
Didn't have what we need
Very good Customer Service Brie was excellent and very knowledgeable about the product we were purchasing.
Love this furniture store..
Great Store! Great prices!
shorty is awesome to work with. We will keep coming back
Never shop from here. You will not be pleased if you have the same experience I had. Ordered furniture and at this moment it has been 2 weeks and I do not have any of the right furniture. Ordered a complete bedroom set with mattress and everything has either been incorrect items delivered or damaged. Calling the store is a nightmare. 90% of the time they won't answer your call. The other 10% of the time they will need a manager to help them out and they will promise you a call back. Get comfortable because that call will not be coming. Also, they will offer a deal for you to use their 3rd party delivery service for a lower price. This option is about as reliable as getting a deadbeat dad to pay child support (I've used both options, they're both trash). This store is a joke. If you there is someone in your life that you have ill will toward, recommend this store to them. I promise the experience they have will be enough revenge. I literally cannot express how trash the service is here. This is the 1st time I have ever left a review of any retail place of any kind so reflect on that if you are considering shopping here.
If I could do less than one star, I would. DO NOT SHOP HERE. Every piece of furniture we&'ve purchased here has been cheap, the staff is completely clueless, and our financing is still messed up a year later. Save yourself the stress and go to Value City right next door.
My sales associate Cara was super knowledgeable and very helpful. I look forward to dealing with her again.
Purchased a sleeper couch, delivery driver arrived late, and the couch is missing legs. It is now sitting unassembled on the floor, no response from the company about obtaining replacement parts.
Scored a beautiful kitchen table while they were having a good sale! Easy to make payments on something and they also offer delivery everyday but Wednesday&'s! Sean(Shawn?) was very helpful and a very nice salesman that didn&'t breathe down our neck and pressure us into buying something. I&'m glad i came here!
Our experience with Ashley's Furniture was great. Our sectional option was defected and Maria and Nick was able to find us a better selection and gave us a great deal. Even though the furniture was defective, the in-person customer service we experience.
NOT PLEASED!!! I purchased furniture in March 2019. I am still waiting for the last piece which is scheduled for June 14th. This experience has been an epic fail resulting from lack of communication and inefficent behaviors of the Ashley team. My sales rep, Marcus, had no more interest after the sale. It has been my persistent follow up with Ashley to get my partial delivery and the scheduled delivery for the 14th. Ashley's communication was null and void. The delivery dates changed several times starting with the initial delivery date. I received the1st part of my order approx 3-4 weeks from placing my order, and each of the pieces were un-leveled and not serviced until 4-6 weeks later. I called again this past Saturday, June 7th, to inquire about my last article. Before ending the call I asked to speak to a store Manager and was placed on hold for 15 minutes or so minutes before the phone disconnected and I didn't receive a return call. I am very upset with this entire experience and on top of it, I am making payments on an order that hasn't been fully completed. After submitting this review my next step is contacting corporate office.
TAZ was so helpful
Edit to add!Today was delivery day and they sent the WRONG RECLINER out to my house! I threw my old furniture away for them to make such a careless mistake! I&'ve been waiting weeks! DO NOT GO HERE!!!
This Ashely Furniture Store is amazing! A lot of furniture to look at and try out and even more to look at on their large screens. Shaun is an excellent person to work with. He gets to know you as a person and finds out about your needs and family needs and goes from there. He is helpful and very respectful of your budget! We went to about 8-9 furniture stores and Ashely was the best! We are buying a house and I have bought 3 bedroom suites, living room and looking at 14 dining room chairs from Shaun at Ashley Furniture in Chesapeake. If you are looking for furniture he is the man to see.
Awful experience waited 3 hours to be lie to about financial furniture
MY EXPERIENCE WAS SUPERB ,THEY WERE EXTREMELY HELPFUL AND FRIENDLY, I'M SO GLAD I CAME TO YOUR STORE, THANKS A MILLION I'LL DEFINITELY RETURN!!!!!!!!
We bought furniture and mattresses for an about 30k. The people who comes to deliver rude and don&'t have covers for their dirty shoes. They tell you that they don&'t want injuries but it&'s not clients problem to clean carpets after delivery. When I gave them my shoe covers they put them on but whole time when I talk to them they just ignored me. And when I was signing paperwork I wanted to give him an advice that they have to bring clean shoes to go inside of someone house but he just cut my speech turn around and left me with paperwork and did not let me finish. I signed paperwork and throw on front porch and closed the door. They never knock back to give me my copy. Bad service!!!! I will never order from them again!!!Shoe covers that they removed and leave near my door were full of dirt.
Helpful hint. If you're planning to buy from Ashley Furniture Home Store, compare their in store prices to their prices on their website BEFORE you buy! We bought a rocking recliner today that was marked $500 more in store than it was on their website. Best believe we went back and they paid us back the difference.
We bought our furniture from them and scheduled our delivery for today. They called and confirmed and everything. They gave us a 4 hour window from 7:30 to 11:30 and never showed. We called 5 times and no answer. We called our sales lady and she informs us that one item isn't coming because it wasn't in the warehouse. She then placed us on hold to find out why our furniture was late. Well apparently they don't have the rails for our bed so they pulled the whole delivery without even notifying us. They decided to reschedule us for a different date that we are not aware of and now I guess we will be sleeping with our mattresses on the floor until then because we got rid of our old bed frame.
Update: Notice that there has been no generic reply to my review to send an email to someone else who doesn't care. This is because they know they are wrong for this one. Our sale experience was good on the day-of. We bought two living room sets, one of which was a floor model. The saleswoman (who isn't working there anymore and for good reason) was very friendly and gave us lots of compliments, and got us a pretty good deal on the furniture in my opinion. That day we paid for a floor model set and scheduled to pick it up ourselves. That weekend when we picked it up our saleswoman was very pushy on what we should take first "because corporate was coming in and they didn't want this plastic wrapped furniture on the floor" even though it was SOLD furniture. When two weeks after the purchase rolled around and I never received anything from anyone on the rest I decided to call the store. The representative on the phone told me that the other set had never been ordered to begin with. While on the phone she put it all on expedited order and when I called our saleswoman to ask why she never followed through it was all excuses. We came to the store the next day to take care of everything in person and figure out exactly when everything would be coming in. Everything was scheduled to come in on separate dates over a two week period. Keep in mind the purchase was made almost a month earlier. They also said that the rug we ordered was no longer being made and they had a floor model we could buy. When the front desk ladies asked our saleswoman to come over to show us the rug and give us a quote she thought we were trying to complain even though everything was taken care of by then. Her reply was "I dont deal with that you can send them to Mike." Mike was the sales manager and he came over with a snobby attitude. They gave us a discount for the floor model and we let it go. By that point we were so mad that we said we would only pay for the furniture as it came in. Once again, NO FOLLOW THROUGH to let us know TO EVEN COME AND PAY FOR IT! You would think these people would at least want to blow your phone up to get your money! I couldn't believe it and after my furniture wasn't sitting in my house after almost another 2 weeks after that and over a month after original purchase date we went up there to cancel the rest of the order. We were still waiting on 1 couch and an accent chair. Get this, they were sitting in the warehouse ready to be delivered, they just needed to be paid for because once again NO FOLLOW THROUGH. The ladies at the front desk almost begged me not to cancel and reassured me that everything would be delivered in 2 days and they would refund the delivery fee. We agreed and I cant even tell you how infuriated I was when my accent chair came to my house with a dent on the front. None of the furniture that was delivered was wrapped and the delivery people wouldn't take it back and told me they would take pictures and have ashley contact me to do an exchange. Once again, never received a follow through, had to take care of that myself. They did an even exchange but that took another 2 and a half weeks because once again NO FOLLOW THROUGH. I literally can't Express those three words enough. I don't know if this is an Ashley home store experience in general but the Chesapeake store definitely put a bad taste in my mouth. I bought a new kitchen island from value city, paid for it day of, picked it up and it was sitting in my kitchen 3 days after purchase. I didn't get a great sales price at VCF but I will gladly pay more money to not have to deal with an empty house and nowhere to sit. Sales staff that is only concerned with making their commission then you mean nothing. Then finally and most importantly NO FOLLOW THROUGH. Very disappointed.
After reading other reviews, I see my experience with this store is common. It appears that all the effort in their dealings is focused on sales. There service sucks! Looking back on all the "Yes sir's" and "No problem sir's" I realize it was just blowing smoke up my backside! I wish I had walked out before I signed anything. Lesson learned! Won't go back!
Looking for recliner, found one with help from salesman Shorty. Very knowledgeable about the furniture. Good guy makes you laugh
Sean Ruffin has helped us furnish many rooms in our house and always greets us with a warm smile and a wealth of knowledge about the products! We will return to Ashley in a Chesapeake as our needs continue!
Ashley furniture store located at Greenbrier area Chesapeake provides a variety furniture styles to choose from for customers. Pruchased a sleeper sofa from Nick(salesman). He was knowledgeable on product and WASNT a pushy salesman. Allowed us to look without hovering(THANKS NICK). APPRECHIATE your service.
Worst experience ever. Went to purchase furniture with my daughter and she fell in love with a sectional. We got a salesperson to help us and he verified that they had the item and even told us how much. When we went to pay for it, he tells us that the price listed is a mistake and that it&'s twice as much. Tried talking to a pompous assistant store manager who didn&'t want to give us the time of day. We asked for the store manager&'s name and left a message requesting a call back and never got it. Needless to say, we will never shop there. This was the Chesapeake store that gave us such terrible service.
I gave 3 stars because the staff was very knowledgeable and quick to assist me. The reason I gave 3 is that everything here seems so overpriced for the quality.
Never shopping at Ashley's Furniture ever again. I purchased a sectional and a full size bed for my son. I was told I would get a call a day before the delivery and I didn't. I called the day of delivery and was told they didn't schedule my delivery and that my sectional wasn't in stock and wouldn't be in stock for another month. They're unprofessional and didn't have the decently to try accommodate me. I will never buy anything from here again
The best shopping experience I have had since moving to Chesapeake from New York. My sales professional was Nick Ewing. He was warm, friendly, knowledgeable of the products, and patient. He explained that the Ashley brand was American-made, quality, and the largest furniture seller in the world. He explained the organization of the store and the pricing structure. He allowed me to walk the showroom at my leisure. He was not clingy, but was always available. He helped me to happily make my purchase. It was blessed experience and I am happy with my selections and the cost. Thank you, Nick!
Pretty good home furnishings
Great staff
We walked in to the Homestore in Chesapeake in November, saw coffee tables on display centered right in their entrance, we ordered 3 tables from the Virginia Beach Store when we were told we would receive them in December. They are now telling us we won't get them all until March. Very misleading and dishonest. I could order a special order car from an assembly line and get it faster than this.
I came to this Ashley store after having poor customer service at the Va Beach store. I walked in the store and was greeted by Mason. She directed me to the mattresses and then came over to assist me 5 minutes later. I told her the items that I wanted and she took me to her desk and handled everything professionally. She answered in detail every question that wasn't answered at the Va Beach store. I asked her was there a minimum purchase required to receive the financing terms and she said there wasn't. Because I was picking the items up myself, she gave me her card and a map to the warehouse and told me to call if I needed any help. She then walked me to the financing department, gave a detailed explanation of everything she had done to the employee named Ashley, shook my hand and said thanks for your business. Ashley was very professional and she had an answer for each one of my questions also. My experience was much better here overall.
Walked in to compare prices and walked out with a purchase. We were greeted warmly with a question about our interests. Then we were sent off to browse. The salesperson occasionally checked on us. I loved there was no high pressure.
Mr. Ty Grant was excellent!!! He was very professional and respectful to my family and I. Also, he was very knowledgeable about Ashley's promotions and products, which was a plus!! Thanks to Ty I will be sending customers your way!!!
Pretty Good selection of nicer furniture with knowledgeable staff. Don't really like the we can take 20% thing I wish the prices reflected what was actual and free delivery wasn't offered.
Find another location
Get alerts about new items, sales and more.
For additional details on the offers on this page, click here to learn more.
0% interest for 72 months‡‡ with select mattress purchases - In-Store Only
On in-store purchases of Tempur-pedic® or Beautyrest Black® mattresses made with your Ashley Advantage® Synchrony credit card at participating locations from 10/29/2024-12/9/2024. Equal monthly payments required for 72 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
‡‡Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and related optional debt cancellation fees, and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next cent and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.
