Ashley Store Colonial Heights, VA

They need to focus on having more options in store, to see almost the exact same bed over and over and over again doesn't leave very much room for me to want to go online and search their online store. I know that they have lots of options for other furniture pieces, they should carry some of those in store.

Jessica was amazing at helping me quickly buy furniture for a corporate department three rooms under budget in less than an hour!

Kristina was absolutely AMAZING! She listened to our needs and directed us to the perfect fit living room set we needed. If you are in the market for new furniture, hit Kristina up!

Great customer service here, was very patient, answered every question we had and did not rush us. Thank you Harleigh!

Harleigh was a wonderful person to work with!!! Highly satisfied with my purchase.

Worked with Crixell, looked at furniture and mattress. Very helpful and not pushy. Have purchased from this store many times and we always come back because everyone is so helpful and makes the buying process very easy and stress-free!

Tiara was absolutely phenomenal! She is the quintessential sales professional! Thank you for helping my Mom & I.

We had a really good experience today. Bought some much needed furniture. Tiara was extremely helpful without any pressure. We walked away feeling good about our purchase and look forward to future purchases. If you are looking for furniture pay them a visit!

Pamela was wonderful.She made sure we got everything we needed. She was very pleasant and made us feel comfortable with our purchase. We were definitely pleased with her service. She was great.

Ms. Pam was phenomenal she has me in and out. She was very professional and a joy to work with through my purchase. 5 Stars for this beautiful lady.

Jacob was patient, helpful, and explained every question we had. We had my husband on the phone and they were also respectful and understanding of my situation too. I’m excited for my to tempur mattress!!! Thank you Ashley’s

Austin was very pleasant from the moment we walked in and patient as we were working on our new purchase. He was thorough, friendly, and gave us multiple options based on our budget. The quality of our furniture is great and I am already planning my next purchase.

Austin was amazing help finding the perfect bed frame and mattress within my price range. It had all the qualities I was looking for to furnish my first place. Also his jokes were SPOT ON. Please ask for Austin if you’re in town and looking for some new furniture.

Thanks to all the staff and Mr.james @ Ashley’s furniture store in colonial hgts. He and everyone that came into contact with my wife and I was so very professional,very polite and patient. Thank you

Felt very welcome in the store Kasey was very helpful with my purchase. And she let me decide and was not pushy at all. She was extremely friendly and i enjoyed my experience with her. If I could give her 10 stars I would.

I had a really good experience working with Jessica while looking for a new couch. I came in interested in the Midnight Madness sofa, and they took the time to show me the different color options and talk through what might actually work best in my apartment. They were patient and easy to talk to, and I appreciated that they listened to my vision instead of trying to push a sale. They helped me think through style, layout, and what would make sense long term, which made the whole process feel much less overwhelming. Overall, Jessica was thoughtful, helpful, and genuinely supportive throughout the process. If you’re couch shopping and want someone who takes the time to help you figure out what you want, I’d definitely recommend working with them.

Crixell was wonderful she took her time and helped me get just what I wanted.

Kristina is Awesome, knowledgeable, and doesn't put pressure on you. Gives you the facts and works very well with you to complete the order.

Great experience in Ashley Furniture. Crixell helped us in picking out the right recliner with couch set and set things up quickly with us.

Christal was really helpful from the start and informed us of all the deals. Amazing customer service!

Harleigh was very patient and helpful through the whole process of buying my sectional and ottoman. She thoroughly walked me through the many different payment options available and the Black Friday sales they had going on at the time. She helped me in configuring the sectional the way my family wanted it so that it would fit in our living room. She highly recommended the protection package, which of course we bought to be on the safe side. When we went to check out, Kristina and Mel were also very friendly and helpful through the process of purchasing everything. They have a great team in there and we appreciate them so much. We went to many different furniture stores today and Ashley was the winner! I am so excited for our sectional and ottoman to be delivered and I will highly recommend Harleigh to my friends and family!

Very nice & beautiful staff very courteous respectful & professional it's a nice clean store with a nice soft atmosphere 👌

Harleigh is so patient, listened to us carefully and answered all questions. She is great!!!

A great experience shopping for new living room furniture Steve Fils was very helpful, knowledgable and easy to work with. I highly recommend Ashley Furniture in Colonial Heights Va

Mr. James C. was phenomenal in our decision in purchasing furniture at Ashley furniture in Colonial Heights today. We appreciate him and everything that he did to assist us. Could not have asked for a better sales person.

Had a great experience with Jacob, helped us find the perfect couch and ottoman. Walked around and price checked for anything we needed. Even helped us make sure it would fit where we would need it in our home.

Ashley furniture delivered a sleeper sofa that contained a moldy mattress a few months ago. New mattress was delivered today but the Ashley furniture delivery team refused to install the sofa cover for the pull out mechanism or mattress. Delivery person was extremely rude to myself and the Ashley Furniture Customer Service team member that was on the phone. The entire couch needs to be replaced due to the possibility of contamination of mold.

My sales associate was very patient, kind, and helpful. I was very undecided, due to trying to stay within my budget. But Jessica P. never tried to rush me or coerce me into making a quick decision. I would highly recommend Jessica P. to anyone looking to buy furniture and wanting a great experience.

Nice selection, excellent and knowledgeable salesman. Their purchase and hold service is a major plus.

We were greeted at the door by Kristina and she helped us every step of the way. She went above and beyond and was extremely personable. Made this a nice and easy experience and would highly recommend her to anyone coming to Ashley Furniture.

Kristina was amazing! Very knowledgeable and friendly. Would recommend coming here and getting her help to anyone!

Harley was a pleasure to work with she made our shopping experience memorable and was very knowledgeable about the furniture. She deserves a raise!!!

Kasey is great, she went above and beyond!!!

Extremely helpful and informative. Crixell was ready and able to help us find the perfect recliner for our home! She was on top of it as soon as we walked in and thorough til the end of the transaction. 10/10 recommend!!

Our sales associate was very helpful, even moved furniture around to mix and match the colors to accommodate my vision.

Kristina was so helpful with our bed and mattress purchase. The whole process was quick and easy.

Kristina was amazing. Her up beat attitude almost makes you feel like you're not dipping into your savings. She knowledgeable and so nice.

Casey was wonderful and very informative.

Thanks again for the professionalism, speedy & friendly service as always!

Great customer service. Friendly and pleasant associates. In particular, worked with Crixelle who was delightful. The Colonial Heights location is great!

I wouldn’t have given this one star, but the customer service department was awful. I recently purchased a furniture sectional with a dining room set. My items were delivered 2 weeks ago, after receiving the dining room set it was not at my liking, the cushion were an off color, that didn’t go with the table, after contacting customer service, the young lady I spoke to, said you signed for it , I explained to her the situation, she asked me to send pictures to an email, sent a day after talking to her, never received a response.. left several messages, still waiting for a return phone call.. guess I’m stuck with this table.. so I won’t be shopping there again.

Elizabeth was excellent

Rita was so helpful in purchasing a new sofa, everything was so easy and explained well. We will definitely go to her with all future purchases!!

Harleigh made my visit so enjoyable. Answered every question with patience and grace and never acted put upon when helping with my decision

Do not buy from this furniture store they would not exchange your furniture if you don’t like how it looks when it’s set up in your house even though their policy says they accept exchanges just not returns. If you are 100% sure it’s a piece of furniture you like go for it otherwise think twice or look for a better furniture store .

If I could I would give this store 0 starts just for everyone know they would know take back any furniture after they delivery to your house . Even if it’s nothing wrong with it and you don’t like how it looks in your house they would not take back . Be careful when you do business with this furniture store .

BRAND NEW!!! Ashley furniture dining room table set. I paid over 600$. It still has the tags. Just delivered last Saturday. There is NOTHING wrong with this item. I just don’t like the way it looks in my house. Unfortunately Ashley furniture will not exchange the table unless it is defective in some way. Hoping to sell for at least 500$.

James was an awesome salesman. No pressure, sofa met our every needs. He was soprofessional and friendly!

Jessica was a pleasure to work with!

Jessica is absolutely amazing ask for her, very well knowledged.

Subject: Formal Complaint – Defective Sectional Couch and Denied Warranty/Insurance Claims Dear Ashley Furniture Customer Service, I am writing to formally express my disappointment and frustration regarding a sectional couch I purchased from your Colonial Heights store approximately one year ago for a little over $3,000. Over the past year, the couch began to squeak excessively, suggesting either a loose frame or a manufacturing defect. Because I purchased a $300 Montage insurance package at the time of sale, I contacted the store to file a claim. I was directed to Montage, the third-party insurance company, which reviewed and denied my claim, stating that the issue appeared to be a manufacturer defect and therefore not covered under the insurance policy. Following their instruction, I contacted the manufacturer directly to file a warranty claim. Unfortunately, the manufacturer declined the claim and referred me back to the insurance company. This resulted in a frustrating cycle of being passed back and forth between both parties without resolution. In an attempt to resolve the matter, I visited the Colonial Heights store in person, where the manager offered to file the claim on my behalf. I recently received an email stating that this claim was also denied. At this point, I feel I have exhausted every reasonable option. I paid for both the furniture and the protection plan in good faith, yet neither has provided the coverage or customer service promised. I have also left multiple voicemails with Ashley Furniture’s customer service department and have not received a return call. All I am asking is for my couch to be repaired or replaced as warranted. I believe it is unacceptable for customers to pay for protection plans and warranties that ultimately provide no assistance or accountability. I strongly urge Ashley Furniture to review my case and make this right. Based on my experience, I cannot recommend purchasing furniture or insurance packages from Ashley Furniture, as the claims process has proven ineffective and misleading.

Harleigh was wonderful!

Ms Pam @ Colonial heights was outstanding to my family. Thank you

Crizel and Harleigh were so helpful and polite. They did not make us feel pressured but they did help us find the perfect living room set to meet our needs. We came in half an hour before closing and thought we would need to return the next day but they were gracious enough to let us purchase as they were trying to close.

10/10 experience with Rita. she sold me on the bed, without her i might have just went and ordered one on amazon

Crixell was AMAZING!! She was very knowledgeable and patient. I will return because of her. The chair is everything I wanted!!!

James H was very helpful and kniwlegeable about the bed we were looking for. He took time and pointed out different styles and when the product would be available. It was delivered on time and installed properly and very fast, Extremely happy with this experience.

Teresa was a great help. Great customer service.

Teresa was very helpful and professional!! We had a great experience and felt we got a competitive price.

Harley was amazing sales person. She was very helpful. We felt very comfortable working with her. I highly recommend asking for her if you are looking to get furniture from Ashley Furniture!

Jacob was very helpful in helping my Mom and I with the purchase of her Living Room furniture.

Had a wonderful experience with an amazing sales associate by the name of Kasey! She was very knowledgeable, professional and very polite! When you come here to shop, ask for Kasey ! She will get the job done and save you money.

Harleigh was super helpful and knowledgeable! I had a great experience thanks to her.

Great overall experience! Easy, no stress or pressure

Harliegh has been tremendous help! So sweet and patient. Could not have asked for a better experience! Thank you!

Our salesperson Teresa was helpful and knowledgeable. She gave us useful suggestions. Another successful trip to Ashley.

Harlingen was amazing! She was very helpful and friendly.

Teresa did a wonderful job making us feel welcome to the store and showing us plenty of options. When we made our decision on a couch and recliner she made the purchasing process very easy and efficient. Thanks for your help! We look forward to shopping here again.

Harleigh at colonial heights was the sweetest! She made our experience so easy! :)

Want to share how great our experience with Rita was. She was knowledgeable, caring, and patient. She knows the products well and is a true professional. We thank you for the experience Rita!

Very bad customer service. They do not inform you of delivery prices. I was charged 590.00$ for a 10 mile delivery and they added it to my charge card. No company I have dealt with has ever added a delivery charge on my store card unless it was coming from out of state.This store is very deceptive so buyer beware and get your receipt for goods purchased handed to you before you leave the store!! Would not want other people to experience that type of hidden information and have their money taken . If they can get your hard earnrd money in their pocket they certainly will. This was Ashley Home Store Colonial Heights. They will not ever get my business or my family and friends business.

Great experience with Pam and Jessica. Both were extremely helpful and supportive with our decision to our new bed set that we absolutely love! Pam worked her magic to get us delivery faster and was extremely easy to work with! Definitely recommend to work with Pam and Jessica! You will not be disappointed! Great staff and great energy!

Rita made my shopping experience seamless!

Ashely has such nice things & Ms.Pam did a great job

Ms. Pamela Brewer was amazing. She went out her way to help us find products that are not on the floor.

Ms Pam & Keith are WONDERFUL not just sales people they are wonderful people in general. Both made each process so easy and comfortable. Definitely recommend them both for a raise!!

Jacob was awesome!!!

James C. at the Colonial Heights Ashley Furniture was a pleasure to work with. I was not sure I would purchase anything today or not but ended up purchasing a 2 piece living room set due to his customer service and sales approach.

James C. Great guy!

James C. Was extremely helpful in helping us get exactly what we wanted. We appreciate his service!

Jacob is so good today I feel so welcome and relaxed with his explanation he is the reason am coming back I give you 5 stars

Excellent service, friendly, no pushy sales, would highly recommend

Great experience super great personality will return to purchase more

We came in with the intention to look around and left with a much needed purchase. Kasey, was our saleswoman. She was very knowledgeable/friendly/helpful throughout the entire process. It was a pleasure!

James C was very helpful with our purchase today. Very knowledgeable, friendly and listened to exactly what we needed. Didn’t pressure us to purchase anything. Will differently be back and will recommend our friends and family to see Mr James C

We had a very good experience with James C. He was very knowledgeable and extremely friendly. We will definitely be back.

Pam was fantastic!!! We were in and out with a stellar deal within 90 minutes!!! The finance team was excellent as well. We were greeted soon after arriving by multiple people, and everyone was so friendly and we did not feel pressured at all.

We love the service of James H. Excellent and patience representative

My experience with Rita was so refreshing and very informative I really enjoyed her personality and professionalism.

Jacob Adcock was the sales associate that helped me find my couch. He was very helpful and worked really hard to get me the couch I wanted at an amazing price. He worked with me to get an approval on a couch then I changed my mind and he was still very happy to help me. Great attitude and great customer service!

Yaren was a great host and made our whole time there was fun and great.

I bought a new couch here recently and I love it. My fiancé and I did have trouble getting some help in store but I won’t take off stars for that. I’m pretty patient. We weren’t greeted when we walked in or checked on at any point, which was about 45 mins. We stood near the desk for a bit too while workers walked by and we still weren’t acknowledged at least. I do take into account that they were busy with other sales but we didn’t have anybody say anything to us. Not a hello or we’ll be with you soon or do you need help. So I waited for a sales worker to finally get freed up, and it was Jacob. I asked him if he can help us bc we had been waiting a long time and nobody seemed to see us. He was really apologetic and helped us right away. For being a new employee, he was doing very well! 👍🏼 Now they do have a decent collection of furniture, most of which isn’t my style but luckily we found a sectional we liked. I wish it had more color options but I just got covers for it in a color I wanted. Problem solved. It was delivered within and week which was great! Communication from the delivery driver was excellent too. It is a pricey store so I recommend using their financial option if you’re more tight on money like me. Overall I’m happy with the new couch and the customer service I received from Jacob. Thank you! 😊

Teresa was awesome. I’ve been looking for a desk for about 3 months and haven’t been able to find one that I believe will work. Teresa had an amazing idea with one of the desk options at Ashley. Purchasing was easy and delivery was awesome. Happy customer.

AMAZING LOVE LOVE LOVEEEEE this store and workers... I was a little skeptical about purchasing my furniture for my first home and from a bigger store like this, especially because I am not the most knowledgeable in furniture specifics, but one of the associates a young lady who goes by the name of Kasey was a SUPER help. She took her time and helped me figure out my types of sleeping and the best affordable furniture for me. Give that girl a raise because she is STUPENDOUS at what she does, very knowledgeable on what she is selling and after a prompt but in depth conversation a very sweet girl. Thank you Kasey this is definitely my new go too furniture store, because wherever you go I want you to know that YOU got a friend in me !!!!!!

Ask for Jacob great customer service ‼️

Kasey’s customer service was GREAT she was very knowledgeable, professional and helpful.

Very polite, helpful, very clean, and professional. Their tech allows you to find what you need easy without browsing and their staff help you every step of the way and walk you through it all to help you find an item. Saves time and energy, affordable, helpful, and the website is easy to navigate. Great customer service compared to other stores. I was actually surprised how hands on their help was.

Jacob and Pam were such great help! They were able to accommodate everything we needed and got everything delivered very quickly! Excellent service!

Rita was fabulous! She took her time with me. Showed me how to find more options of choice furniture on the huge computer screen. Gave me time to shop and look around with any hassle. A very pleasant visit. I love the huge store.

Store representatives on the phone was very unpleasant, hung up the phone the phone on me. No communication about delivery, purchased furniture on 6/10/25 still have not received yet.

Rita did an amazing job!

Rita was very helpful and knowledgeable in helping my husband and I find a mattress and vase.

100 percent teamwork Yawen 🫂 🤗

I cannot say enough good things about our experience with Ashley Furniture in Colonial Heights. James C. was exceptioal with his customer service. Wasn't pressuring, super friendly and informative. We checked Havertys near Chesterfield Towne Center and Haynes and wasn't impressed with them at all. Everyone was so friendly. If you have furniture needs go see them and ask for James C!

Jacob was a great salesman and helped us pick everything out smoothly

Mr. James C is a very kind, approachable and funtastic salesman. He is knowlegable of products in the store. He showed me many items fo try and after 6 to 7 different designs, I finally got what we want. I truly will recommend him to my friends and family.

Go see Jacob’s he’s the best RSA!

I've had a perfect day, with James. He's calm, fun n not pushing. There's a great sale here this weekend . Come on down ask for James. All staff here seem to be professional n friendly. Don't miss out !!! 😉

At Ashley Furniture Dave is absolutely an awesome person to deal with. A perfect person to have on the floor dealing with customers . And the other employees at Ashley furniture are very kind and courteous.

James C was very helpful when I was picking out a mattress. He is very kind and knowledgeable.

Rita offered a great customer service, very professional, very knowledgeable . Super pleasant. I highly recommend her. Thank you!

Dave provides great customer service! He was patient with us throughout our many decisions and gave us great ideas to consider!

We had a wonderful experience working with Dave at the furniture store. He was incredibly patient and considerate as my husband and I took time to make our decision. He never rushed us, answered all of our questions, and made sure we felt comfortable every step of the way. His professionalism and kindness made the process smooth and enjoyable. Highly recommend asking for Dave if you’re shopping—he truly cares about his customers!

This store is SO nice. We were greeted by Dave and he let us wonder and answered all of our questions about the couch we were interested in. It was one of the best experiences I’ve have in a furniture store and also the nicest store I’ve been in.

James C was very personable and took his time with us. Highly recommend him for all your furniture purchasing needs.

Noura every helpful and kind person

Jhony was extremely helpful in selecting a new mattress and bed frame! He was not pushy, took his time showing us options and listening to our needs. We ended up getting more than we came for, but still stayed under budget. Thanks for all your help Jhony, we will definitely return next time we need furniture!

Professional service from Noura.

Ms. Pam was a great help and very knowledgeable. She took great care of me. If you happen to be shopping for furniture, go see Ms. Pam at the Colonial Heights location, she’ll get you straight.

Today I purchase a mattress and an adjustable bed and my sale person was Noura. she is a outstanding sale person and well knowledgeable in sales.I was well satisfied with Noura helping me with my purchase.She is a great asset to your Company,

Noura has been a great help. She helped me test out a few mattresses for myself and my son. When I found out one mattress wasn’t available she helped me find a replacement option. Great customer service.

Noura, helped my husband find a comfortable mattress for his condition she was attentive, kind and very understanding

I had the absolute best experience. Steve went above and beyond in excellent customer service. He answered all of my questions very patiently. He was very kind in his approach, and I will definitely be coming back for my next purchase soon,The quality and the value of what I purchased was beyond my expectations. Kudos to Ashley on Laburnum! Thank you!

James C did a wonderful job with helping my daughter and I with our furniture purchases. He was very knowledgeable and customer friendly.

Wonderful Experience today!!!

The manager, Pamela, was a joy to deal with! She was very patient and understanding this morning. She made the buying process quick and easy. Thank you Pamela!

James was an excellent salesman, very friendly and knowledgeable

I recently had the pleasure of working with Noura at Ashley Furniture, and I cannot express enough how grateful I am for her exceptional assistance. I was on a mission to find the perfect bed frame for my daughter's room, a task that felt overwhelming with the sheer number of options. Noura immediately put me at ease with her warm demeanor and genuine interest in understanding my daughter's needs. What truly set Noura apart was her patience and attentiveness. She didn't just point me towards the nearest display; she took the time to listen to my vision for my daughter's space, asked thoughtful questions about her preferences, and carefully considered the room's dimensions and style. It felt like she was helping me create a dream, not just make a purchase. Noura's knowledge of the products was impressive. She expertly guided me through the different styles, materials, and features, highlighting the pros and cons of each option. She even showed me how different bed frames could impact the overall feel of the room, offering valuable insights into how to maximize space and create a cozy atmosphere. Beyond her expertise, it was Noura's genuine care that truly resonated with me. She understood that this wasn't just a bed frame; it was a piece that would contribute to my daughter's comfort and happiness. She treated the process with a level of personal investment that made me feel valued and understood. Thanks to Noura's guidance, I found the perfect bed frame – a beautiful, sturdy piece that fits my daughter's room perfectly and reflects her personality. It's more than just furniture; it's a foundation for sweet dreams and cherished memories. Noura, Gratitude for your patience, your expertise, and your genuine kindness. You transformed what could have been a stressful experience into a delightful one. I am deeply grateful for your help and highly recommend Noura and Ashley Furniture to anyone looking for exceptional service and quality furniture

James C. was a great help. He took the stress out of furniture shopping for us!

Ravon was fantastic! Very thorough and spent a great of time answering our million and one questions with a smile! Thanks so much we appreciate you!

Had a really good experience! Ravon was very helpful, next time you come in ask for his help he’s great.

Great service! Jhony provided me with excellent service!

We purchased a. Sectional and waited 3 months to receive it and when they delivered it it was damaged. We have been trying to get them to replace the damaged piece and they sent us cloth to put over top of the damaged area. I've recontacted their customer service and have heard no response

(Translated by Google) Noura treated me very well and was very kind. (Original) Noura me atendio muy bien muy amable

Noura was excellent!! She worked hard to find a sectional couch to fit my space. I went back multiple times and she was extremely pleasant and helpful each time.

Very good customer service working with Noura. She is very professional, knowageable, and looks out for the best interest of the customer. It's a pleasure working with her

You would be receiving a negative star if it was possible. I am so disgusted with James. James convinced me to apply for a loan even though I told him my credit suck and I was trying to rebuild it. The recliner price was $699. In the end, the recliner went from $699 to $1027 with protection, delivery, and taxes.. After signing the paper and getting home, I realized they had set me up with a lease to own agreement. It states the price of $929 cash price with a 90-day same as cash, but if I continue the lease agreement for 12 months, this $699 recliner would cost me well over $2300.. Not today, Satan! I can't wait until 8 am. So I can call and stop delivery, and tell them to take that lease agreement and shove it where the sun don't shine! If I wanted rent to own, I would have gone to a rent to own store... This business practice is unacceptable. I will never step foot in another Ashley furniture store...

Noura went out of her way to make the process of ordering, purchasing, and making delivery arrangements very easy! Great shopping experience!

Our sales representative, Gene was amazing. We just went into the store to look for options on a bed. I get very turned away from a pushy sales person. Gene was not pushy, but quite the opposite. He was very attentive and informative and showed us different way of getting the price point down to a number we were satisfied with and getting the exact product we wanted. Very please on the sales side.

Excellent service n SUPER helpful... Ask for Gene

I have not been happy with my experience. The salesperson was nice, we liked our selection, but it seems like months. We received part of our order and dates for the rest of our shipment to come in come and pass, but nothing. No calls, no follow up. When I call to track it myself a new date is given to expect shipment, and that comes and goes. In just a few weeks we will be starting on our 4th month of waiting on our furniture

I had the pleasure of being helped by Miss Pamela. She was amazing from start to finish. She went above and beyond. Answered all my questions. Walked me through step by step. It was a great Experience

Sale was not very drawing my attention

Noura at Ashley Furniture was so helpful. She helped us find the perfect mattress

Had a great experience with noura thanks for all the help

Ms. Pam was so helpful and knowledgeable she educated me on how to get the best sleep that fits my needs. If your ever at the Ashley furniture store in colonial heights I would definitely recommend her.

Ms. Pam was the best helper at Ashley furniture at Colonial Heights!! She allowed us to try every bed and feel the comfortability and mobility of each bed. If you are ever in the area please some and see her!!

James Hopkins is the absolute best at what he does... he treated me and my wife like from the moment we walked in. I can't begin to say enough about James, he's definitely a MVP don't ever lose him Ashley. Everybody go see James at the Ashley store in colonial heights.

Came into the store with my sister to purchase a new living room set. She found exactly what she was looking for thanks to Mrs. Pam 💕

Noura was the most qualified personal that assist with our joyful purchase. 100% best customers service

Cordea was an amazing sales associate. He was very detailed oriented and efficient. He gave great recommendations and personal experiences in helping me pick the best furniture for my new home

DO NOT buy from this store. The service ends once you swipe your card.

Just met with Noura at Ashley furniture in Colonial Heights VA. She has been extremely helpful with helping me furnish my first home. Great communicator, very detailed and calm demeanor. Top notch service! Please make sure to stop by Ashley furniture and ask for Noura if you’re ever in the area looking for furniture!

Noura is was both kind and helpful.

We were greeted by Noura as we walked in. Once we had time to look around she was able to show us more options that we had not noticed. She was very helpful in finding a sectional that fits our needs. Delivery was crazy fast. We had our new furniture within 4 days of purchase. It was brought in and set up within minutes.

We worked with Justin while we were here. He was so kind and helpful throughout the whole process. We got exactly what we came in for with his help.

Vernon and Jordan were awesome and super helpful and friendly. Awesome experience!

NOURA WAS AMAZING!She helped us find the best couch for us,and answered all our questions!Definitely go to her to help you find the best furniture for you!

Noura at the Colonial Heights location was absolutely incredible to us! We couldn’t have asked for anyone better to help us find our perfect couch! ♥️

We had such a fantastic experience. Keith helped us find a couch set. He was very professional, gave us space to look and still checked in. He was not pushy at all. Very knowledgeable and friendly. The lady who helped us with financing I believe her name was kiki was also wonderful. Everyone at the store was friendly and helpful.

Noura was very helpful and considerate and was so pleasant and interactive with our toddler as he was awaiting his new big boy bed purchase!

I recently went to Ashley in search of a new bedroom set. Noura approached me and guided me to all of the things we needed. She took her time with me, explaining things about mattresses, foundations and other bedroom accessories. I thought I was done, and went home with a good feeling. Now, change 2. The pieces I picked out were totally wrong, after talking with my wife, and I needed a redo! I went back to the store the next morning, found Noura, and explained. She told me, "No problem!" Then got to work. We exchanged all the pieces that needed to be, asked about options, we set those, and all is well. Noura made my shopping experience at Ashley outstanding!!!

Noura helped us at this store, and her customer service is second to none. She showed us both online and in store furniture with worthy information.

James did great job love my new sofa and love seat!!!

Rita was exceptional she explained everything to us She a patient caring employee and she wants to make sure you're happy with what you buy.Everyone ask for Rita . Thank you Belinda McCall I'm a very happy customer

Amazing service! Outstanding job to Noura for great customer service.

Jhony was the salesman helping me find the mattress of my dreams. My husband and I love our new bed

Moira was such a pleasure to work with . Friendly and knowledgeable we will be back

Noura was very helpful and plMy purchase easant.

Gene at the Colonial Heights Store was super helpful

I visited Ashley Furniture Store on Thursday , I was greeted by Noura, very inviting ;exceptional customer service great personality and a wealth of information about the furniture selections ,financing and “Accent pieces, “one of the best experience I’ve had with making furniture purchases.Thank-you for answering all of my many questions You are definitely an asset to Ashley Furniture you are simply wonderful .thank you once again for helping me

Noira was the best!!!!!

He was very helpful and made sure I did understand all details

Jhony was great! Customer service rate five stars. I will definitely be back and will be looking forward to great customer service from Jhony.

Jhony was a great salesperson, very helpful.

I absolutely loved my experience here. And Gene was wonderful and very helpful.

Great experience at Ashley Store, Noura was such a big help in helping us find what we were looking for, very professional, friendly and product knowledgeable.

Very pleasant experience at the colonial heights VA store. Salesman Gene was very helpful along with other employees. Thanks.

Noura was very friendly and helpful! We had a quick and easy experience! 10/10 recommend…

Very kind

As soon as we entered the Colonial Heights, VA store, Noura welcomed us with a warm smile. She was not only knowledgeable and attentive, but also patient and thorough in answering our questions. She took the time to listen to our needs and offered several product options to ensure we found exactly what we were looking for. Her dedication to quality was evident, and she even provided us with samples to test before making a final decision. We were so impressed by her service that we made multiple purchases and will certainly recommend her—and Ashley Furniture—to friends and family. Noura deserves a raise; she is a true asset to the team!

Ms.Belinda was a marvelous help!!! We will definitely do business with her again.

Rita was very professional and polite and had and had a really pleasant attitude. Her attitude made you want to purchase something from her.

Thank You Noura or everything with the furniture purchase

Randy has been amazing!! Thanks to his patience and helpfulness we are going home with a new couch!! We’ll be back Randy!! Thank you!!

My salesman was Gene. Such a kind and honest man he was so very helpful. Next time I buy furniture. I will Definitely be buying from him

Moira was great! Very prompt

James C. is an amazing associate that made our buying experience absolutely great! Thanks James C. We will be back !

James C. Was fantastic at helping us find a new couch!! He helped us find exactly what we were looking for and answered all our questions!

Austin was amazing at assisting me and listening to all my pros and cons I wanted in my new furniture. He was patient and very kind and got the job done. If you’re ever in the Colonial Heights area looking for furniture get with Austin at Ashley’s.

James C was an excellent salesman. He was informative & knowledge regarding the merchandise. He was extremely helpful. Showed me exactly what I was looking.

Noura was amazing she gave us time to talk through and determine what we wanted which was refreshing. She also made sure we received the best pricing and quick delivery! Would come back just for her customer service alone!

Saleswoman Noura was great. She was patient and showed my wife & I around pointing out recliners that fit our needs and wants. She is very personable as well. We ended up purchasing a recliner for us and one for my wife's Mother. I definitely recommend her.

I have nothing but GREAT things to say about Ashley Furniture in Colonial Heights! Austin did a fabulous job explaining all the features that the couch offers. The icing on the cake was the General Manager Eddie, he explained the purchase price, protection, and delivery throughly to my mother-in-law. They were even able to get the couch delivered in 2 days!

Gene was an excellent salesman. He was no pressure. He had a lot of patience with me. Gene is very knowledgeable and thorough. It was a great experience.

Mr. James C. was our sales person at Ashley. He was very helpful and patience. He is like working with a friend.

Good customer service

Noura was exceptional. It wasn't a high pressure experience yet any questions or concerns were promptly answered and addressed. I would definitely shop here again based on this experience!

I loved buying here excellent service, thank you very much to Noura! She is an excellent saleswoman

Do not go to this store! They will promote 0% interest but not talk about how that’s only with 20% down. Additionally, they take forever to deliver furniture. Was told it would be 3 weeks from date of purchase to have furniture delivered and now I’m hoping to get my furniture in the next 6 weeks. I’m not holding my breath based on my experience and prepared to cancel the entire order if they fail to deliver on the next date. Customer service is awful. They only give you a 1 day heads up to schedule delivery window (vs 3 days at Rooms to Go) and there’s no option to change. So basically you have to clear your entire day to wait on furniture to be delivered. I’ve done this TWICE during the Xmas holidays only to be canceled on and given a future delivery date. It’s been a disaster dealing with them. Long customer service wait times. I’m transferred constantly to different people and there’s zero empathy or care from anyone on the Ashley’s furniture team. One customer service rep said he would transfer me to the store to get delivery compensation. I get transferred to the store and they transfer me back to the HQ because they refuse to give me credit. The person from HQ that I spoke with literally said that the store was not going to process compensation and did not want to deal with me. This will be my last time ever ordering anything from Ashley’s again. Absolutely horrible company and customer service.

Very good experience with noura she is the best keep up the good work!!!

Rita was a wonderful help today! She greeted us when we walked in the door with her bright and welcoming smile! She got us a deal on our new mattress and bedroom set! We recommend Ashley and Rita!!

(Translated by Google) Very good employees, very kind and patient (Original) Muy buena los empleados muy amables y pacientes

Gene was exceptional! Took the time showing my husband and I different recliners. Even showed us a demonstration of how easily it is to remove stains from the material of the recliner we chose (which is great to know with 2 kids under 2) When you go into Ashley Furniture, ask for Gene!! You won’t regret it. Thank you Gene!

Very nice staff. Polite courteous. No military discount. No veterans discount. Not willing to work with you on floor models. Just my experience.

Great service. Affordable prices.

Ask for Gene!! So helpful & friendly. Will help you find exactly what you're looking for!! Very attentive & patient. He will not disappoint!

We had a wonderful furniture shopping experience. Gene was helpful, knowledgeable, professional and a pleasure to deal with.

A HUGE thank you to Kai, Pam, and Eddie!! From the minute we walked in the door, to adding on to our order hours after we left, the team at Ashley in Colonial Heights was SOLID! We appreciate their customer service, willingness to take on a bigger task than expected, and the follow through. From personal furniture to office furniture, these are the best folks yo deal with! Thank yall so much for everything.

My husband and I visited this store about two weeks ago, and our experience hasn't at right with me. While shopping in the Colonial Heights, VA store to get ideas for Christmas, a salesman named Gene approached us. He seemed super friendly and ready to help when we were looking at mattresses. However, during the first few minutes of interaction, he casually brought his arm up to his chest and made a noise to imitate a special needs person in an attempt to get his point across. Considering the social climate we are in, we found it incredibly disturbing and offensive that someone would behave this way, especially in what should be a professional setting. I hope that this complaint is taken seriously. This experience has made us decide that the Ashley brand will not be one in our household if this is the type of behavior that they allow in their stores.

Miss Pamela was very nice and did explain everything well

I had the pleasure of working with Ms. Noura. She was knowledgeable about the merchandise and patient. She shared pictures, pricing, and patience. She was supportive in me changing my mind on the furniture choice. Ms. Noura did everything with a smile 😃 Her assistance with me and my family made my purchase seamless. Thank you, Ms. Noura and Ashley Furniture...

We have worked with Ms. Pam twice now, coming down to Colonial Heights most recently to work with her. She has always been more than helpful, texting us to let us know when she’d be in, working with us for more than an hour to find exactly what we wanted, and being patient and knowledgeable. We will continue to come back just for her.

Mr. Gene was great assistance. He is very easy to talk to. You are able to ask your questions. Very helpful and knowledgeable about each piece.I highly recommend shopping here. Thanks Gene

Noura was very nice I rate her 10 and help me

James C. was great. We were looking for new furniture for my mother. He was knowledgeable about the product and exceptionally patient with her every step of the way. We will definitely be back. Thanks James C, our family appreciates you.

Noura was very knowledgeable about what I was looking for. Very friendly and informative. Made my visit very pleasurable.

My experience was good, Noura was very helpful and polite and quick even while busy.

Nice people to deal with and I recommend Noura

Noura it was very excelent , she was patien, helped us for find the right furniture for our new house, she explained the financing options… we really appreciated her help… will definitely be back to buy from Noura… Thank you a bunch Noura!!!!

Randy was great to work with. Very informative and got us in and out in a quick process!

Awesome customer service and great communication! Thanks for helping us Noura!

Noura did an excellent job of knowing exactly what I was looking for very quickly! I appreciated her customer service.

They sell mattresses with stains and will not give you a discount on them. Bad business spent $1052 on a mattress the least you could do was give a discount for stains. I asked for corporate number and they gave me a number to a shipping company. At least Rita was helpful…

Noura was wonderful to work with !

Noura is the best she provided excellent customer service and was very knowledgeable!! The promotions they ran saved me alot of money

My husband and I have been looking for an office desk for him a few weeks now. We entered the Ashley store in colonial heights Virginia and were greeted with a friendly smile. Noura was very helpful throughout the entire process and we will return to this location with future furniture needs because of her.

Awful awful awful experience dealing with this company

Loved working with Noura, very helpful and pleasant.

I wish I could give it 0 stars. Worst experience of my life. They will randomly charge you for products again after you’ve purchased them and they will hit you with other hidden fees months after purchase. Customer care team is nonexistent and everyone you talk to gives you a different answer. I will never shop here again and I recommend everyone uses somewhere other than Ashley EDIT: Do not trust the owner replies on this thread. The customer service is the worst I have ever seen and they are not committed to fixing anything. They have multiple court cases, they do not care about robbing their hard working customers of their hard earned money. It is ridiculous and I never make bad reviews on places. This one was warranted

Noura Nora she is amazing. She makes someone feel so comfortable. She’s very professional thanks

James C. Was my salesman. He was awesome!!

It was a positive experience I’ll be back

Very nice experience shopping for furniture at Ashley. We will return when in need of more furnishings

Great experience shopping for furniture. Noura our Salesperson was very helpful. Everyone was very friendly, the store was very inviting.

Noura, is an excellent sales person. She was very patient and knowledgeable

Thank you, Noura for helping us find what we were looking for and for your smile and friendly professional manner

Noura helped me with finding my new living room chair. Will be returning!

Gene has helped me both times i came! definitely goes above and beyond.

Gene was very helpful and got me a great deal on a mattress

Mr. James C. was very pleasant to work with, no pressure just facts, we walked away with a purchase.

Nora was amazing with helping me pick out my furniture.

Noura was very helpful and knowledgeable, her service was superb!

I enjoyed my visit and Noura was very helpful . Will come back to purchase from her

Noura was great to work with!

Great service.

Noura was very helpful and knowledgeable

Huge showroom. Austin offered his assistance, but let us to look around freely. Took pix of furniture I liked. Good selection, but great deals were elusive.

Noura- Helped us find the perfect living room furniture. She answered all of our questions and quickly got what we picked out ordered and set up for delivery. We will be back to Ashley for all of our furniture needs!

We worked with Gene and he was awesome, very personable. He worked with us about 5 different times before we settled on our living room suit. He was very patient and guided us thru the whole process. Will definitely be working with him on our next purchase.

Noura was extremely helpful, she was kind and very informative. It was an excellent shopping experience and I would buy from her again

Rita was very helpful when shopping at Ashley Furniture! She wasn’t overbearing like most furniture sales people. High recommend her help!

Noura is totally patient and knowledgeable. This was our first time in Ashley furniture & she made it a wonderful experience!

Upon arriving at the store i was greeted by Mrs Noura and she was very professional and so nice. My shopping experience with her was very good. Her experience in her craft was above and beyond my expectations. I will definitely come back to purchase items in the future hoping she's there to serve me. Thank you Noura..

Noura did a wonderful job. Looking forward to the next purchase.

I enjoy coming into the store he was very helpful and very respectful I end up leaving with a living room set bedroom set kitchen set and more Will be back Thanks for everything You're the best.

Gene is the guy for sure, treated us like family, very understanding and patient. Gene made it us feel great with his fun attitude wasn’t pushy in any way. Felt like we were buying a couch from a good friend. 10/10 These guys were a big help on getting the perfect living room set!

Belinda and the Colonial Heights Ashley Furniture store were absolutely amazing in assisting us with getting us with picking our new furniture!

Austin was professional and kind . Amazing Customer service . He was very patient with me . I truly love my new furniture. I didn’t feel rushed and I was able to take my time and made sure I loved my furniture. I definitely will be back.

Gene was very helpful and friendly. Not pushy to get a sale, highly recommend Gene for anyone looking to buy good quality furniture.

Great experience! Our sales person, Noura, was super helpful and very patient as we made the best choices for our home.

Noura greeted us and was wonderful. She was patient and understanding. When I purchase it will be from her!

Norua was very helpful in assisting us with our purchase. Made the process very easy. We look forward to doing many other transactions with her and the company.

Went in on a Sunday Afternoon. Steelers are playing, time to man shop. Walked in phone in hand with the info qued up. Hi, can I help you she says. I say yes, do you have this, bam Pic on the phone qued up. She says yes, my name is Rita follow me it's this way. Perfect, exact piece in the exact color. Okay, I need a recliner, I say. Winner Winner Rita matched the color to a power recliner with adjustable head rest. It was a good shopping experience with Rita being on point and on the mark.

Nice guys to work with and very professional.

We had a great experience. Rita was amazingly patient and knowledgeable while helping my 82 year old mom find her items on her list for her room. Thank you Rita for making the experience pleasurable. We will be back soon.

This is my first time here. Noura took good care of me and helped me choose a dining set that I liked. Very satisfied.

Noura was very easy to work with and very thorough and patient while I made decisions. Thank you, Noura!

Noura ❤️ Thank you so much for everything. She is super professional and really tries to keep your budget in mind. I’m very thankful to have you assisting me for buying furniture for my new apartment!

Good experience. Noura..was verry helpful. Verry professional. Highly recommend.

Very nice person. I appreciate the help

Noura, did a fantastic job!! She knew the furniture very well and spent a lot of time with my wife and I ,as we had no clue what we wanted. She was a pleasure to work with! Thank you!!

I had to reselect a sofa, Vontae made my experience easy an enjoyable. His personality stands out an he went above and beyond to make sure I was straight with my re selections. He is not 5 stars he is 10 stars in my book!!!

Noura is AMAZING! Very knowledgable and helped me get an amazing deal on a brand new bedroom set and mattress! Will definitely come back to Noura for all my furniture needs! Ask for Noura! You won't be disappointed!

Noura was awesome. Sold us a great couch. We love Ashley!

Ask for Noura she was so great

I had a wonderful experience

Thanks to Noura I found what I was looking for today! She was very helpful.

Noura was very sweet and professional. Has great knowledge of Ashley Products. Please asked for her on your next visit.

Rita is a great sales lady. Very professional, knowledgeable and friendly. Thank you for your help!

Great service no complaints. Gene was very helpful and gave us all the information I needed

Ashley Furniture located in Colonial Heights, store associate Noura is absolutely the best!!! Hubby and I were just browsing, when I found the living set we both agreed on. And Noura (God Of Light) was just that. Very helpful and informative, got us approved.

Noura was great to work with. Very attentive!

Noura is very nice and helpful. She's very informative about the product. Thank you so much

We came in, and the first person we saw was Bobbie. She was so fun to work with and never made us feel like we had to buy what she was showing us. She worked within our budget, got us on the right payment plan and most importantly was just a great and easy person to work with. More people in sales, generally speaking, should understand the importance of making people feel comfortable. Bobbie was amazing and we look forward to working with her again as we have other stuff we need to get in the future.

Bobbie is a rockstar!! She was very personable and listened to what we were saying and didn't try and "convince" us to get something we didn't want/need. We bought 2 sofas and a purple mattress (omg, I thought they were a joke! But absolutely not! We laid on that thing for about 30 mins and still loved it!) Bobbie didn't mind me going back and forth to compare everything either just to make certain! Didn't feel rushed either! Go see her at Ashley in Colonial Heights!

My sales rep Belinda was simply AMAZING! I walked in, told her what I wanted, she showed me available options and got me EXACTLY what I wanted! Very professional, kind and knowledgeable!! Ask how she can assist you! Thank you Belinda!!

Mr. James Collier was a great help with assisting us in buying furniture for our new home. I highly recommend asking for him when you go to Ashley Furniture store. You will be confident in your final decision that best suits your needs!

I'm so grateful to have met Mrs. NOURA SHE REALLY HELP ME SO MUCH, SHE WERE KIND, PATIENT, AND HONESTY AND UNDERSTANDING, MOST OF ALL RESPECTFUL! I will let everyone know about Mrs.Noura, Yall better keep her!!!! So AGAIN I GIVE A SPECIAL THANKS TO HER FOR GUIDING ME I WOULD HAVE PUT EVERYTHING BACK, THANKS FOR HELPING ME NOT JUST TRYING TO TAKE MY MONEY, WE NEED MORE PEOPLE LIKE HER. I WILL BE BACK TO BUY SOMETHING ELSE SOON CAUSE OF MRS. NOURA.....THANKS MRS.NOURA

Bobbi was a great help, she is a great Sales Woman, the process was simple and easy and I will do business with her again.

Noura and Eddie were very helpful with the purchase of the table and chairs!

Noura, she was fantastic on every detail thank you Ashley I was really considering rent a center but guess what Ashley all the way. Thank you again Noura for everything you did for me. I recommend Noura as a professional and patient sales person for all the customers!!!

Bobbie was absolutely amazing!!! Very informative.

My experience at Ashley Furniture was amazing. Bobbie was extremely knowledgeable and very helpful. She made us feel welcomed and helped us find exactly what we were looking for.

Belinda was awesome and very patient with us.

Great selections, very helpful salesperson, Gene. Spent a lot of time with us.

Bobbie was exceptional. Great customer service & very knowledgeable. It was no pressure to purchase at all. She gave us our space and periodically checked in with us. Would recommend anyone to come to Ashley’s Furniture and ask for Bobbie

Ms. Belinda was amazing!!!

My account got hacked like not my card my whole entire account. So the automatic payment didn’t go through, but I’d never got a call. They say I got a call, but I did not get a call so that will be the last time I shop at Ashley furniture. Not only does the late fee not add up because it’s a $40 late fee that now turned into $149 late fee! The numbers don’t reconcile at all & the most customer unfriendly people when I called to explain my situation. The one person hung up on me and the other person left me on hold until I finally finally hung up. I’ve already shredded the card and I will never shop and Ashley furniture ever

I would like to thank Kristina, for her professionalism during my purchase today at Ashley Furniture. Her Service was excellent! I highly recommend Kristina, she was awesome and very helpful. She helped us to get the best deal that we could get!!

Please go see Bobbie for all your furniture needs. She is super helpful, sweet as pie, and thorough. If you need anything ask for her. She genuinely cares about her customers and she is very professional. Great experience! Extra tidbit, it did not take a long time.

Awesome and professional staff. Went beyond expectations and got a great price.

Sale associates Noura was very helpful and very knowledgeable about store products.

We were greeted by Noura. Very pleasant & full of information about furniture. I appreciated the time she took with us & explained the various payment options available. Will definitely use her again in the future.

Had a wonderful experience with Noura. She was very helpful and informative. Thanks again love my choices.

I would like to thank James Collier, for his professionalism during my purchase at Ashley Furniture. His Service was excellent!

Rita was great. She explained everything in a way that I could understand. She was very patient and thorough.

Rita was awesome!!!

Rita was awesome and great!!!

Randy was great!!! He met all our buying needs!

I purchase 99% of everything in life online but if you need to buy furniture, I recommend you go to the Colonial Heights Ashley store and ask for Belinda. She made the experience effortless even when I had to call the store the next day because I ordered the wrong configuration for my sectional. Thank you Belinda!

Great customer service. honest and upfront. If want someone to help you find furniture Gene is your man

Thank you to Rita for helping my family find such a beautiful furniture at the colonial heights location.

Mr. James Collier was an outstanding salesman at Ashley Furniture. He took his time to get an understanding of what we were looking for and assisted us in making wonderful selections of furniture. He is awesome and we really appreciate your help with everything. Very professional. Kudos James Collier.

Gene was an amazing. He helped me alot. I highly recommend him. Differently will be returning.

Me and my Wife went out today to look for a bedroom set! We met Austin and he helped us find exactly what we were looking for! Come to Ashley’s and check them out. Ask for Austin.

Had a wonderful experience shopping. Austin was absolutely amazing throughout the whole process!

Randy was great! Very satisfied!

Belinda is the best!

Belinda was knowledgeable and helpful while shopping at Ashley in Rich.ond VA

Belinda was helpful and kind! We took two days to make a selection and Belinda was patient and VERY helpful!!!

My husband and I came into Ashley Furniture to browse only!!!! After interacting with Kristina who had already warmly greeted us upon arriving in the store we ended up purchasing an entire living room set!!! Her sales approach was so gentle and we did not feel pressured at all! She offered knowledge as well as appropriate conversation based around sets that met our everyday living needs! We are beyond satisfied with our purchase and will definitely shop at this location again!!!! With Kristina of course!!!

Kristina was very excellent with us she took the time to walk and talk with us about some of our choices in furniture. She gave us some of suggestions on what would be the best pics for us and financially where we needed to be to still have style and comfortability l. Excellent is an understatement thank you Kristina for your excellent service. Customer Keiyan Price

Rita was absolutely the most knowledgeable salesperson I have ever experienced. She assisted with furniture and with matresseses. Her expertise in purchasing mattresses was amazing. She was top-notch professional but also extremely personable. She was not pushy but was very attentive when we had questions. She made our visit to Ashley's an enjoyable afternoon.

Rita assisted us all around the store answering every question, helping us stay within our budget, and offering suggestions. She was very knowledgeable about the adjustable bed bases and mattresses. GO SEE RITA!

Belinda was the best!!

James C was helpful in finding what I wanted. Very friendly and accommodating !

Walked in the store and Austin was ready and waiting. He was VERY helpful and polite. Highly recommend coming to this store for all your furniture or mattress needs.

We bought a couch in February of 2023 for $1,400 and it’s been nothing but issues. We got the warranty and they made it sound like almost everything was covered. Since April we have had an open case with the warranty company because the seat cushions are falling apart at the seams. After looking at updated reviews online (it had 2-3 5 star reviews when we bought it) it now has several 1 star reviews. So obviously this is not an us issue but a fabric issue. Today they denied our case claiming that it falls under “pilling and fraying” and not “rips and tears”. Of course these fine print details were not told to us when we bought and we were also told this fabric was easy to clean and good for us since we had kids. Obviously now a lie told to our faces. The chaise has already been replaced once because the zipper on it broke. Also looked online to see if I could just buy the cushion cover ourselves and I would be looking at $400+ shipping for 4 cushion covers!!I have left voicemails for Ashley furniture customer service and the store itself. (I have not heard back yet) and the warranty company has been a lost cause I asked to talk to a higher up and was told that was not something he could do. Unless I hear back from Ashley furniture I’m not sure what to do. Being a one income household another $1000+ couch just isn’t an option. Will change my review if resolved.

Mr. James C Was very nice and he help us find just what needed Thank you so much.

I recently had the pleasure of working with Gene Williamson and his manager Eddie during my furniture shopping experience at Ashley Furniture and I can't recommend him highly enough! Gene demonstrated impressive product knowledge, guiding me through various options based on my needs and preferences. He took the time to understand what I was looking for, asking thoughtful questions that helped narrow down my choices. I appreciated that he was patient and allowed me to explore the store at my own pace. What stood out most was his honesty and transparency about different products. He pointed out the pros and cons of each option, which gave me the confidence to make an informed decision. I never felt rushed or pressured, which is far too often a concern when shopping for furniture. In addition to his exceptional service, Gene also provided helpful advice on care and maintenance for the furniture I chose, which I found invaluable. The entire purchasing process was smooth and hassle-free. Overall, my experience with Gene was outstanding, and I left the store feeling excited about my new bed and pillows! If you're in the market for furniture, I highly recommend seeking out Gene Williamson at Ashley Furniture here in Colonial Heights. You won’t be disappointed!

I went to shop for furniture with my sister. James C. was so helpful and kind. He made this shopping experience fun and enjoyable.

We had a great experience. Austin was extremely helpful and found us exactly what we were looking for. Highly recommend Austin if you come to the colonial heights store!

We received excellent service from Pauline. She's knowledgeable about the furniture and gives you time and space to explore. When we were ready she took care of us in a timely manner. Ashley Furniture has wonderful options that fit our design needs.

Great Experience !! Rita was amazing !!

Gene and Bobbi were amazing! We went in with an idea of what we wanted, but Gene listened to what were stating that we needed, and assisted us in picking out something that would be better suited for our long term needs. If you are in the market for furniture and are located near the Colonial Heights store, I would highly recommend you going in and asking to speak with Gene and/or Bobbi. You will not be disappointed in their professionalism, customer service, and knowledge. Thank you both so much!! This process that started out rather daunting was simplified with the help of Gene. Thank you again for everything!

I truly enjoyed my experience.Rita was very helpful.She very nice and patient through the whole process.Thank you Rita!!!

Austin was absolutely amazing! Very knowledgeable and helpful. He worked well/around my time restraints for certain items and was very accommodating. I can definitely tell he loves what he does.

My experience at ashley's is always 10/10. Austin was awesome! Thank you for all your help!

Austin was very helpful very informative and attentive to our needs

Timothy was great!

Timothy was really helpful with showing me the different styles of dressers and chests I was looking for. Super friendly.

Poor service and won’t except returns after I was told I could. I just don’t have room for it and they giving me a hard time. Especially after was told I could do it

Belinda was outstanding I felt like I'm family thanks Belinda

Exceptional service, Very nice and helpful And patient! Angel and Austin were absolutely amazing

My daughter and I had a great experience at Ashley. Jshuane was really helpful and incredibly kind. I had a few questions after our purchase and he always answered right away. I would highly recommend this store. Ask for Jshuane! He's great!

James C. Really was a bright light in our shopping experience! So attentive and patient while we worked out what we were going to do. So pleasant and professional. He informed us about all the warranties and we even bonded over our dogs 🐕. Highly recommend.

We spent a few hours with James C. as he helped us go through a variety of items we needed for our house. He was gracious, funny, and knowledgeable. It was a great experience and would highly recommend seeking him out if you come to the Ashely store near Southpark Mall

In search of a guest bedroom set fast - Austin and his manager Tim, took great care of finding the perfect set and having it delivered in just a few days not weeks like other stores. Our guests will be comfortable in our new stylish bedroom set! Thanks so much!

highly recommend looking for Pam, she was awesome and very helpful. She helped us to get the best deal that we could get. We love the mattress, dining table, and sofa seat, and their Tempur-Pedic Pillows are super comfy. 🌸💯

Mr. Gene did an amazing job we are definitely coming back to buy our furniture!

Rita was absolutely amazing. She greeted us immediately when we came in the store. We had lots of questions and was unsure of what we wanted. She walked us around and pointed out things that may interest us and was great at helping us decide what we wanted. She was very knowledgeable about everything . We spent a great deal of time looking and she was very patient and willing to help and answer any questions that we had. She was very professional and courteous which is something that is not seen that often these days. With her help we ended up making a pretty significant purchase. If we have any needs in the future for furniture we will be sure to come back here and look for Rita to assist us!!

Rita has been super helpful with picking out new furniture!! Highly recommend!! She knows her stuff!!

Rita did s great job!

Rita, the sweet young lady that help me was nice and showed me many different mattresses and explain them all to me with details and the functions of them all. I like it when someone take interest in what you are looking for and don't rush you. Thanks for having such a pleasant young lady working in your store.

Rita was absolutely wonderful during my experience at Ashley Furniture today. She was extremely knowledgeable on every piece of furniture I was interested in. She was friendly and professional and thorough thought the process. Thank you so much Rita!

The service was wonderful. Rita was a wonderful help. We had a ton of questions she answered. She was wonderful.

Belinda provided exceptional customer service, she was patient as we made our decision with our furniture purchase.

Great service

Bobbie was great,she upsaled us,we were just looking when we walked in but enede up leaving with a living room set order. Great place and great lady.Colonial Heights location is Awesome

Timothy was of great service! Was able to get everything i needed in a timely manner!

thank you so much , Timothy was very informative. He was here to assist our daughter while she was purchasing her first apartment and we thank you for his expertise and his knowledge we felt very comfortable and we think Mr. Timothy so well keep flowing. Thank you will be back.

Came in to purchase my dream couch. James was the person who helped us when we first came to check out some couches but today he wasn’t working. Austin was the person who was in today and greeted us with a warm welcome, but because we already knew what couch to purchase he helped us with the paper works and did an amazing job looking for the right finance company . All we did was sign the paper works and he did the rest . Thank you Austin you were amazing .

Austin was awesome helping us out,

Belinda was a GREAT person to work with! She was very informative, not pushy, personable and made us feel right at home in Ashley Furniture Colonial Heights store! Come let her help you!

Timothy was exceptionally amazing as always. He went above and beyond to help us and make sure we got everything that fit our needs and home decor. He was patient , knowledgeable and helpful. If you ever need anything here at Ashley see him. You won’t be disappointed 😊

Great customer service from Timothy from the Ashley store in Colonial Heights VA. He definitely helped with making sure we had our sofa configuration correct!

Timothy gave excellent customer service, he was very knowledegable and courteous as he assisted me with my purchase.

Belinda was exceptionally talented, customer service is on point. She is great.

Myself and my husband just loved Rita !!! She was very knowledgeable with the mattresses. She had to put up with a lot of wishy washy from the old folks. But Rite was the best one to handle us !! I highly recommend anyone to go visit Rita and let her help you with any house hold furniture needs !! 💞💞

Randy was a big help!

Thank you ! Rita from Ashley Furniture Home Store was the most thoughtful and attentive representative I have ever encountered. Rita was caring and very informative of all the furniture my husband and I inquired about. I will be coming back to purchase just because Rita made our search feel like home. It was worth the trip.

Ms. Rita was exceptional. She recommended an excellent sectional.

Timothy and Eddie at Ashley furniture colonial heights was so awesome. Very patient with me being a little extra lollllll . Very very please with their service

Went into Ashley Furniture in search of a new couch. Stella assisted us from start to finish and was extremely helpful and knowledgeable. We left with our dream couch.

We had a great experience buying living room furniture. Austin was very helpful.

Jshuane was very helpful and polite. He helped me find the perfect bedroom set. Highly recommended!

Kristina definitely knows her stuff and was a blast to shop with

I am one of the luckiest customer of Ashley furniture store the day I followed a friend to pick some household furniture and I picked mine with faith, I could not lay down without dreaming of the furniture that I chose but today I finally gave it shot, took the bolder steps of purchasing my dream furniture thanks to Ashley furniture colonial heights and much love and respect to AUSTIN. You won my heart the first time I entered Ashley furniture colonial heights, you are the best, from the reception to the encouragement to the follow up and the after sale service. THANK YOU

Kristina was very helpful. I came in for a quick order. I already knew what I wanted. We expedited the process and sorted everything out and was on my hour as soon as I wanted to be.

James C. was very helpful in providing exceptional service. He wasn’t pushy and he helped answer any questions we had. Thank you for helping on our new purchase!

Timothy was great

Great prices and quality and incredibly attentive staff. Our representative, Rita, did an amazing job making sure we were taken care of and left us with a quote as we left that we were able to complete online later after evaluating other stores as well. She also remained in close contact to facilitate a slight correction. Very happy with our recent purchase.

Timothy is a wonderful asset to your business. Great man of God and sales person.

My salesperson Mikel was extremely friendly and very helpful! I told him my budget and what I was looking for and he showed me to the right area immediately and I was able to find my loveseat within a few minutes after walking in. Thanks Ashley HomeStore and Mikel for making my sofa dream come true today!

Timothy was great! Very professional and made sure he explained everything in detail. I’ll definitely be back to make more purchases.

Great visit. Some item we didn't know how much they were cause it wasn't listed anywhere.

We had a great experience with James C. He was super patient, knowledgable, friendly and he helped us pick out all of the furniture we purchased for our new home. I’d recommend him to anyone looking for any type of furniture! Thanks James C!!! - The Carters

Great service, we bought an outdoor furniture set. We worked with Randy and he made it all super simple!!!

Belinda was an absolute sweetheart and did phenomenal helping my husband and I pick out the living room and bedroom sets for our new home! It was like spending the evening with a friend the whole time❤️

What a wonderful experience. I am so impressed with Timothy Green. He not only listened to me he made the effort to put a smile on my face. I canceled a order at another place. And another place was completely rude to us. Timothy met us at the door with a big smile and gave us the tour. Thank you Ashley for hiring people like him. No wonder he is a Manager. Awesome job. I am bringing my family in.

James c did exceptional

Timothy in the Colonial Heights store was wonderful! We changed our minds a few times on our purchase and he was patient and so helpful!! Great selection to choose from!!

Belinda Miles was amazing and so knowledgeable about my purchase

Kristina was personable & informative. Great service. 10/10 would recommend

John and Andre were excellent!

Belinda and Kayla! excellent service and very good help. Very friendly and professional.

Timothy was great. Greeted us at the door, asked us our names, asked what we were looking for and showed us all of our options! everything was so easy and smooth for us. once we decided on the dresser we were getting, we sat down and he helped us with the rest! such a nice experience. thank you Timothy!

Has enough option but seems they are no more creative in furniture

Belinda Miles Was awesome!! Very informative and not pushy at all!! I recommend her 10/10!!

Great help and experience. If you come seek out Kristine. Wonderful, honest, and was a pleasure to be around .

Great experience dealing with Belinda miles she was helpful and kind

Rita’s customer service was unmatched. I felt truly welcomed when I stepped in the door and she was very knowledgeable of the items I was looking for to make my house a home.

Timothy was excellent . Very patient and informative. Outstanding Customer service

100% satisfied. Randy was the best help finding something with my price range.

I had the great pleasure of working with Rita when I had to purchase furniture for my parents. She was very knowledgeable in what I was looking for. If you need any assistance in the store please ask for Rita!

Austin was extremely helpful! His vast knowledge with the Ashley furniture and Company as a whole was a blessing to our family throughout the entire process no question was left unanswered. He truly is Managerial material!

Rita was very helpful!

Austin was the best with helping us with a BIG purchase… two bedroom suits and a dining room set for my new home! He was very educated on products and very focused on finding us the right fit for me. Even offering to get us coffee along with his! Overall so pleased with his help!!

Great selection, clean store and friendly, knowledgeable staff. Bit pricey though!

Timothy was EXTREMELY helpful and knowledgeable...and was on point with any questions we had.

I just moved to the Virginia area from Florida. I was in need of furniture. I searched several different stores and ended up deciding on Ashley’s furniture. I’m so glad I did. Great service from Rita, she was so friendly and calm “I have two wild children who were running a muck while shopping”. She walked thru the whole store with me and helped me pick out items. She made sure to check online if there were deals as well as the deal they had going on in the store. She saved us several hundred dollars by searching for deals. It was delivered by super nice delivery drivers who were fast. 10/10 I will be going there again for my future needs. We ordered a dining room set, bedroom set and a few other dressers, night stands and bar stools. And there is a warranty if something happens to new items, thanks Rita from the colonial heights store.

The Ashley Store had just the piece of furniture I was looking for at a lower price than I expected. I was greeted immediately upon entering by Rita who went above & beyond to find what I requested, processed my order in little time and before I could pull my truck to the front door, she and another associate were waiting to load it! An overall pleasant experience! Beautiful, clean & neat store with helpful, professional, friendly staff and competitive pricing for quality furniture. *Highly recommend.

Timothy was extremely helpful ! He made furnishing my home a delightful experience .

Ashley store in Colonial Heights has an unlimited supply of furniture. It has a huge showroom with two floors. It is an older Only Store. It takes about 7 to 10 days to get your merchandise. They have beautiful furniture of all kinds. They also have good sales. The store is very clean and the associates are very helpful. I highly recommend Ashley store.

Bobby and Belinda provided amazing customer service!! Best, Dr.W

What an awesome experience. 100% above the competition. He came in on his day off. Great job Timothy. Meant alot to me. Keep up the good work. We will see you in a couple of months. Nobody deserves our patronage but you.

(Translated by Google) James was very friendly and very patient, the service was great. James was very friendly and very patient, the service was great. (Original) James fue muy amable y muy paciente, el servicio fue genial. James was very friendly and very patient, the service was great.

Me Nelson was the best . We will come back to see him customer service top tier

Mr . Timothy was patient, professional and went the extra mile to ensure that I was a happy customer. Shop Ashley Furniture for the best experience!!!

We initially came in to just browse. We were greeted by Austin when we walked in. He is so sweet, soft spoken but very knowledgeable! We were looking at sectionals and he showed us this beautiful sectional! Although it wasnt quite what we were looking for i LOVEDDDD it still! We did end up getting something we agreed on and he was sure to present all options. I would definitely come back and make sure to work with him for future needs. Thanks again Austin!

Pam was so nice and professional and very helpful, we had a great experience

Very good experience. Pauline was very helpful and professional.

Timothy was fantastic! Got us taken care of quickly and efficiently. Great service.

Pailin and Mis Kala were very helpful in get an online order issue resolved.

I appreciate Timothys work ethic as well as his energy and persuasion to get the deal done.

Timothy was a great help with purchasing a new mattress! Most definitely will be coming back again!

Timothy was a great helping hand.

Stella is so delightful, she went above and beyond to ensure my husband and I were happy.

Darrell

I had such a great experience with Timothy. He has such a great personality and nice smile. He made feel very welcomed. Please go see him If you want a excellent experience.

Kristina has been a pleasure to work with. She’s friendly, knowledgeable and VERY patient. She made our experience flawless.

Timothy was fantastic and really friendly, got everything straight in just nothing. Thanks for your help and support.

What a great experience with Timothy. We had such fun shopping and finding the perfect sectional and mattress. Go see him. He is awesome and knowledgeable.

We had an amazing experience. A lot of good selections to choose from which I liked so I can compare without traveling from one furniture store to another. Belinda who helped us was super patience with us & took good care of us. Thank you!

This is my third time purchasing from Ashley furniture and each time I've dealt with the same sales person, the incredible Timothy Green. He is amazing and will have you leaving out with a smile. So come on down and see Timothy and let him take good care of you.

Timothy was an amazing salesman, very knowledgeable and considerate of my time and made every effort to make me satisfied.

My experience with Timothy today was professional and his knowledge was outstanding 👏!

Kristina had exceptional customer service throughout my whole time searching for the perfect couch! She was extremely helpful & patient. I highly recommend you request her. If I come back looking for another piece of furniture, I will request her by name! She made the process very smooth. Thanks Kristina.

Belinda is awesome

We came in to look at recliners and Paulene helped us greatly. She provided excellent service and her patience was a definite plus! We will definitely ask for her again, during our next visit to Ashley's.

Timothy is awesome!! His customer service is excellent. He is also very knowledgeable and pointed out details we would otherwise missed. Thank you Timothy!!

Belinda was great. Love the new couch. The delivery was within a week, we had a hiccup but Eddie the store Manager made sure we were taken care of and happy with the results.

Kieth and Kristina were extremely helpful in picking out our new living room set. Kristina also helped us find our future mattress purchase!

Kristina was amazing!!!! 😊

Austin was great to work with. Helped me find the pieces we loved. He was friendly and eager to make our vision happen!

Timothy was an amazing salesman

Incredible shopping experience! I walked in, found Timothy, and told him what I had in mind when it came to a sofa set! He made recommendations and I have a new set that I love! 10/10 Highly Recommend him (and Ashley Furniture)!

Randy gave us plenty of room to just browse until we made up our mind. His was with another customer when we decided so Belinda gladly wrapped up our paperwork. Nice teamwork. Really enjoyed the new showroom and great selections.

Timothy was awesome!

Timothy was very helpful and informative

The Colonial Heights store is big. Definitely got my steps in. Timothy did an excellent job with supplying me with information and helped my mother alot. Thank you Timothy. I will be back to see you soon. Everyone needs to see this guy.

I had such a great experience with Timothy at the new store. He is patient and he listened to me and my son. I look forward to working with in the future.

Belinda was amazing !!

Austin had patience with my mom and I today. He was helpful, polite, and professional. Thank you!

Belinda and Pauline were very professional and gave wonderful customer service. Very thorough patient in explaining the information. I would highly recommend them if you are in the area come and ask for them.

Gene was great to work with! Will come back and refer a friend.

I worked with Belinda today to purchase couple items for my house, she was so helpful and helped my wife & I. We appreciated her for any questions we had about the items we looked at. she was very kind.

We stopped by this store just looking for a couch that was within our budget. Belinda helped us achieve that and stay within our budget. She was super down to earth and very easy to talk to. Definitely coming back again and asking for her to assist us again!

Outstanding experience working with James C. James was very knowledgeable and helpful with showing us exactly what we were looking for. The visit was not overwhelming and the process was smooth. On my next visit for furniture I will be sure to find James for assistance again.

Pauline was so great. She was so helpful and answer all our questions. So patient with us and my son trying all the mattresses. She got me store credit no interest. It was awesome. Definitely will come back and recommend. Thank you Pauline.

Gene did a wonderful job and was very friendly and pleasing and helped us find the right bed for my daughter!

I thoroughly enjoyed my visit today at the Ashley Store in Colonial Heights. Austin was very knowledgeable and professional in assisting me on selecting items. There was absolutely no pressure on my ventures throughout the Store. I would highly recommend his services. It was an pleasure working with him.

Timothy went out of this way to help thanks again

I Love doing Business with the Ashley Furniture Company. Gene the Sales Man and Bobbi the Manager was Very Helpful and Professional in Answering any Questions or Concerns we Had. If You are looking for any Bedding furniture Sofas tables Chairs. I would Recommend Ashley’s to Anyone Thanks Guys me and my Fiancé are Very Satisfied.

James C. was a great help and had great customer service. Ask for James C. when visiting.

I came in today to check out the new location and end up purchasing some accessories. Austin was my salesman. He was awesome. I will be returning to make more purchases in the near future. Thanks Austin!!!

I have had the best experience ever. Came in & was immediately over whelmed with how big this place was & all the options but Austin was able to guide me to exactly the style of couch I was looking for. He showed my all the promotional deals & did due diligence on making sure I understood the deals I could get. Came in for a couch left with things to finally replace all my hammy downs with great deals, including a purple mattress i can not wait to get! Such a down to earth place and as big & overwhelming it seems every interaction I had was top tier with happy enthusiastic customer service without the awkward salesperson gimmicks & pushy-ness. Would give a 100 more stars if I could.

Excellent customer service! Ask for James C.

Timothy is a life saver!!! I came to Ashley not really knowing what style I wanted to buy, but he worked with me and I got my new furniture and accent decor!!!!! He was very patient with me and explained all the details! Thank you!!!

Timothy was very professional and knowledgeable.

Timothy did a fantastic job with explaining everything and he was professional.

Austin was very helpful and always trying to find the best deal. I was in and out before I knew it with a great deal on a new couch!!

I came into the store with only a general idea of what I wanted. James C. provided me with excellent service along my journey and helped me to find something comfortable that would also provide support for chronic back pain. I highly recommend seeing James C.

We had Austin Pulley help us in choosing a love seat that let my feet rest comfortably in the reclining position. He searched and found all sofas with a longer foot extenstion and also showed us the individual recliners that could also work. He was a great help and I really appreciated it.

Polite. James C was very helpful.

Belinda was very helpful and knowledgeable about the bedding.

We received excellent service at Ashley in Colonial Heights. Austin was so thorough and attentive. We will certainly be back!

Belinda Miles was very helpful and kind! Thanks for the excellent assistance! Will be back to see her.

James C . Was very helpful today.He was friendly and didn't pressure us at all.

Great customer service. Kristina was very professional and friendly. On the spot very knowledgeable in the item I was interested in. Would recommend her to my friends.

Austin was great! Helped us multiple days and always was able to answer our questions for our new furniture!

Austin was a fantastic salesman. He did a great job answering questions and helping us find products that fit what we were looking for. We really appreciated his help and friendliness!

Our visit to Ashley's was great! Austin was very informative, helpful, and kind.

Timothy had great customer service! Definitely will work with him again!

Randy was extremely helpful and knowledgeable! made the experience quick and easy!

Timothy made out rainy day furniture shopping trip fun and successful. Not only did we find the perfect fit for our living room needs, we also found a new dinning room table/chair set!!! Timothy allowed us to take our time to walk around and try out all of our top picks. He was around at just the right times to answer our questions.

Nelson Service was fantastisch but wouldnt me my extra military discount. Just kidding. He was great. My experience at the other Ashley want that good. So we came here. And Timothy did an excellent Job seeing us out.Thank u all.

Pauline was awesome! She gave me ample time to look around and was right there when I needed her. She and I looked together for the perfect piece! I will be seeing her again! Excellent job Pauline!!

Great experience, lovely staff and Pauline was awesome.

Austin was amazing, friendly, and knowledgeable. I will be back

Keith H. has great customer service!

Keith H- is easily a 5 out 5 great customer service and knowledgeable.

James C. was very helpful to my husband and I when we purchased our new bedroom furniture. Excellent customer service!

Belinda Miles was the best! She made me feel that what I wanted was the most important thing! She made us feel so at home that my son fell asleep on the model of the couch we bought!

Go see Austin! He's very knowledgeable and helpful!!! Great Great Great customer service!!

Great customer service!!!! Make sure you go see Austin!!! He very attentive, knowledgeable, and polite!!!!

Belinda was wonderful, so professional and answered all my questions. She also showed us other merchandise in the store that will be beneficial to our needs. We most definitely will be returning to purchase other items she introduced us too. Thanks Belinda for everything and for being so courteous and respecting your customers.

Really great experience , the store was very big with a lot of options. The store associate Austin was super helpful and was extremely nice with all the questions we had for him. Overall a great experience and definitely somewhere i will be returning to in the near future .

First time since the new store, Austin was a great help, and very nice.

This store is the most awful place.... I waited all day for the delivery of my children's furniture only to be told by customer service they aren't being delivered and they are on backorder.... They saw they were on back order on the screen and they never even told me .....I paid my delivery money!!!! My kids are autistic and they are highly disappointed!!!! I advise you never to shop here!!!!!!

Belinda was so amazing! Not too pushy. Listened to what I was looking for (which I wasn’t even really sure myself) and helped me find the perfect couch for my family!

Pauline was very helpful and courteous.

Sharing is Caring. I recommend Timothy to everyone. I read his reviews last week and decided to come check Ashley out. I have been in need of a new living room for awhile now. I didn’t pull the trigger Monday and I should have but today I did. Thank you Timothy for doing the best you could for and getting furniture that I know will last me some years. I will be back to see you soon. I want a new bedroom set.

Kristina was great

Kristina was GREAT. Her professionalism was marvelous amongst many. She helped create great comfort in the decision making process.

Wonderful buying experience! Austin was very helpful and kind

I am so happy with my new Living room set. Thank you Timothy for excellent service.

Where do I start. Timothy was friendly knowledgeable and patient. All the qualities of a great salesman. We didn't think about a new mattress but after he presented us with the offer, we couldn't do anything but get a new one with a 10yr warranty. Awesome. We can't wait to be sleeping great again. Our living room set is great too.

Was very excited I found some furniture quickly after my move. I wanted it as fast as possible but knew waiting for delivery was a good choice as I had no help to bring it home. I have been waiting 3 weeks now unable to unpack because I have no furniture. Called customer service and they say it will be 3 MORE weeks to get my dresser in. I literally do not understand why they are selling furniture they do not actually have. Unrealiable honestly shady business. Try somewhere else first lest you also spend 2 months without clothes. James C. Got me all set up with the bedroom set I was looking for. He was very nice helping us find everything.

Austin was very helpful and friendly! I did not feel any pressure to purchase anything I was not interested in. He’s very good at his job. And the store is beautiful!

Timothy was great! Ask for him, he’s the man

We were very well taken care of by Austin. Our experience was professional and completed in decent time. Austin was kind and knowledgeable and got us squared away with a new and complete bedroom set for our baby girl

What an awesome experience. Timothy was so professional and patient. I see why everyone likes him so much. He walks so fast I can why he has several customers calling his name. I will definitely be back to see him for my new mattress. Great Job Mr Green.

We’re pleased to share our positive experience with James C. at Ashley’s furniture store! Yesterday, we were immediately welcomed with a warm smile from James C. We exchanged names, and he gave us personal attention without being overbearing or following us around the store. James C. was friendly, professional, and accommodating. We appreciated how he was always available while giving us the time and space we need to make thoughtful decisions. Before we left without buying anything, he gave us his e-business card. Today, we returned and looked for James C.; we’d measured our space to ensure everything would fit well and were ready to purchase. When we saw him, he gave a friendly wave and explained he was helping another customer but would be right with us. He remembered our names and even the furniture we’d seemed the most interested in the previous day. He was honest, forthright, and thorough as he walked us line by line through the e-paperwork. It was a smooth process that ended with the general manager finishing up and asking us to leave a review, which we are glad to do. Thanks for a comfortable and enjoyable experience, James C.!

Christina was very friendly and was a quick and easy process

Had a great experience. Store was very busy but Bobbie was great. Answered all the questions and provided all the information needed to assist me in getting what I wanted.

Kristina was great. She made our visit easy and stress free.

Timothy was a great sell’s person!

Timothy was amazing at his job!!!He was very professional and answered every question we had.

Christina was very helpful for us.

Christina was great.

Ashley Furniture has been my store of choice for a long time. Timothy was a great salesman and very helpful. I will be back again.

Timothy was a wonder salesman! From the time we entered the door, he greeted us with a smile and made sure he answered all of our questions. Overall, a great experience! Please ask for Timothy when you visit Ashley Store in Colonial Heights, VA.

We had a wonderful time shopping with Timothy today. Great experience .

Timothy was great! Explained everything and was knowledgeable . Thanks

Bobbie was very attentive and helped us throughly. She is wonderful!!!

Randy was a great salesman’s and was very helpful!!

The new store is amazing. A wide selection at a good price. I'll go back. It's time m e foe me to d I an upgrade anyway.

Very good customer service. Will shop here again. Good prices.

I really thought I couldn’t afford Ashley Furniure but Timothy truly impressed me and listened to me. He got me 24 months no interest and with only a little money down. Thank you so much Timothy. I am your customer for life. Great Job and I am so happy.

My husband and I had the Best experience at Ashley furniture in part due to the Best customer service representative Kristina Woods!! Thank you Kristina for your patience with us. You were so cordial and made our trip to Ashley's worth our time. And we are definitely looking forward to a long term relationship with Ashley's...and Kristina!

Belinda was very helpful and polite. She is exceptionally knowledgeable about her job dealing in the furniture business.

Timothy was an excellent salesman. He walked us through buying the perfect purple mattress.

Rita provided outstanding customer service for our purchase!

Austin is great, he was very patient with us, has a positive attitude. He helped my wife and I decide which dinning set was perfect for out home. He also helped us with a tempur-Pedic mattress base.

Kristina was very knowledgeable and patient while helping us look for furniture and couches. Awesome experience.

Kristina was a joy to work with.

Timothy was very helpful with our purchase. He listened to us and showed us several options and allowed us to make the best decision for us.

Timothy is amazing in your Colonial Heights Store!! He is knowledgeable and prompt. He listened to our needs/wants and showed us many options to help us decide. We appreciate his help and look forward to our fabulous new furniture! Thanks Timothy!!

Timothy was very friendly and indeed knowledgeable of the store's inventory. I will refer him to other customers.

UPDATE MAR ‘24: I am disappointed with the delivery aspect of this store. I was given a delivery date/time window which was sent to me by email and text. That day came and nothing. I tried to call central customer service, which is impossible to get a hold of. When I finally got someone, the rep told me that my delivery was not on the route that day. I was angry because i rearranged my day for this. The rep couldn’t give me a new delivery date. I called the CH store directly and no one was answering the phones/machine said the story was closed. On a random weekday? So I had to go to the store to understand what was happening. At the CH store, I spoke with someone name Kayla. She was very nice, but asked i call back in a few days because my mattress was still on backorder. How is a product that was already confirmed to be delivered still on backorder??? I called back Kayla a few days later and she gave me a new date for the following week (which is now about 2 weeks later from the original date i got). Honestly had no trust that this new date was solid but whatever. It ended up being delivered on the date she gave me. Nice people in this store, but the logistics are awful. If you need something quickly or need to stay home from work to wait for a delivery, I recommend double thinking Ashley. The purpose of our visit my family was looking for a mattress that we had seen a few weeks earlier. Belinda came to help us out and still broke everything down for us as if we had never seen the mattress. She was very patient with us. She made us feel like we made a right decision. Everyone was very nice who helped us in the process. If you plan on visiting, make sure your day is free because this team really takes their time to make sure all the details are in order. Luckily you get to sit back on the comfy sofas! Thank you Belinda and team for your great customer service.

Austin helped me pick out my new living room set. He was great. Very nice and knowledgeable.

Austin was courteous, nice, great and very knowledgeable. I will tell all my family and friends to come see ONLY him. Thanks for your help Austin.

Christina was very helpful and we're excited for our new furniture.

Timothy was an excellent salesman! Would highly recommend to anyone!

Timothy was an excellent salesman! Highly recommended

I had an awesome experience with Ms. Belinda. Excited to decorate my home after not having furniture for quite some time!!!!! Lol

My partner and I visited Ashley furniture after months of online shopping for a bedroom set. We walked in and met Belinda. Her energy was unmatched as she helped us find the set we found online. She kept us laughing the entire time. If you come to the colonial heights location, give her a shout and she will take good care of you. Thanks again, Belinda!

Belinda was excellent

We had a wonderful experience with James.C. He was so helpful, patient and honest. We spent almost 3 hours with him and he was super pleasant the entire time. He simplified and made the shopping and buying experience very enjoyable. He provided valuable information and really worked with us and our budget and time frames. 10/10 customer service Thank you Mr. James.C. We will look for him the next time we come in!! Also a very beautiful store and incredibly knowledgeable staff.

Timothy exudes positive customer service! Knowledgeable and friendly! Thanks so much for making it a confident decision to buy our couch

The new store is beautiful. I didn't even make it to the 2nd floor. Maybe next time. Timothy is polite and professional. He let me walk around and didn't pester me. When I found a bedroom that I thought I liked he took me the bedroom set that I fell in ❤️ with. Great Job Timothy. See you real soon

I was just amazed by the new and Timothy Green and Eddie Roget. They were so friendly and knowledgeable about the pros and cons of different furniture. I canceled my purchase at Rooms. And even though I wound up spending more money I am getting a higher quality furniture. Timothy really put a smile on my face because he made appreciate the decision’s I made. See you real soon

Timothy Green was awesome. A great help in every aspect of the sales experience

Wonderful experience! Timothy Green was exceptional, patient and very helpful!

Timothy Green outstanding. Did everything he could to make it work for us! Did a outstanding job. Real respectful friendly and patient during our decision making! A+ in our book!

Austin Pulley was fantastic to work with. We came and told him exactly what we wanted. He took us directly to the one we wanted. We were open to other couches, but settled on the one we came to get. He answered all of our questions!

Austin was wonderful to work with. He listened to what we were looking for, showed us items within our budget, and worked to get us the best price. I would recommend him for any future sale purchases!

Worst service & experience I have ever had in my life with a furniture store .

The first day we came Timothy was helpful but not pushy. We came back the next day to purchase and the process was very easy. Would definitely come back in the future.

Belinda Miles was very personble, and very knowledgeable. She made our experience at Ashley's enjoyable.

Timothy

I am so happy with my new power-reclining sectional. Ms. Belinda was so extremely helpful with choosing the right furniture to add to my living room. She was so pleasant to work with. She greeted me with a smile when I first arrive to the store. She took the time to find out actually what I was looking for. I didn’t feel rushed or pressured to purchase anything. I am so glad that I picked this beautiful grey sectional. It brings so much brightness and life to my living which is where I spend most of my time. The delivery was super fast as well. I ordered my sectional on Feb 3rd and it arrived today Feb 10th. I appreciate the outstanding customer service from Ms. Belinda. she was so patient with me and she even called me to ensure that I was happy with my purchase. I also ordered a Lift Top Cocktail table that is on back order. My fur baby Layla also loves it! I would give 10 Stars if I could.

It is always a good experience when working with Austin at Ashley in Colonial Heights!

Wonderful store and absolutely the Best staff ready to greet you and assist you on every level. The biggest shout out to Angel who was one of the best encounters we have experienced in our search for the answers to all of our questions! Give this man a Big raise! True asset to this location!

So, I came in here with my parents they were visiting from out of town. They are currently remodeling their home and looking for something new. We came in here and met an amazing guy and employee Angel. He took his time with them and answered all questioned with confidence and knowledge to back it. My parents who are usual skeptical and very cautious were made very comfortable and they made the right choices for them. Extremely please with Angels service and the whole experience. I would recommend this location over all the others I’ve been too. If you go, be sure to ask for my guy Angel.

I had a great experience with Timothy Green. Thank you much.

Belinda was very helpful with helping us pick out a mattress and she was able to help my husband find a pillow that he liked for the first time ever that he wanted to take home.

Belinda was a awesome salesperson

Austin was amazing! He helped me out with everything I needed! Got me all the deals!

Great costumer service and help finding the furniture i needed.

Kristina was great and knowledgeable.

Angel did an awesome job in helping us find what we needed and then some! We left happy and excited for our new purchases. He was very friendly and personable, we enjoyed our experience! Thanks again Angel!

Austin was such a pleasure. He was incredibly informative and so patient. He worked with us and worked hard to help us find exactly what we are looking for . Thank you Austin!

The store gorgeous, the service outstanding. We shopped at 3 different stores in the area. Nothing compares to the experience we received from Angle our sales expert. A local guy that understood our budget and needs and never failed to meet them even with our busy scheduled when it came time to order I was able to complete everything electronically on my lunch break and delivery was the same week!

My and had a great and warm experience with Mr Timothy Green

Timothy was very helpful and gave such wonderful customer service . Will be coming back in the future.

Great service took me to exactly what I was looking for thanks Timothy!!!

Timothy did an amazing job helping me with everything, very patient with me, & answer all questions

Kristina was so easy to deal with and helped us pick the perfect living room furniture! Highly recommend Ashley in Colonial Heights.

James C. was a delight. Thank you your service

We were so lucky to have Timothy Green help us today. He took his time and let us walk the store until we found what we were looking for. Thank you for everything.

Timothy Green did a great job of listening and showing us the pieces that will us happy. The new store looks soooo beautiful.

(Translated by Google) Very good service we feel very well cared for by angel we give 10 out of 10 (Original) Muy bien servicio nos sentimos muy bien atendidas por angel damos 10 de 10

Austin did amazing. Easy going and knowledgeable. I explained what I wanted and he immediately was able to get me what I needed! Photo of the gorgeous set i purchased

I came to Ashley’s in colonial heights VA and worked with Austin. After having a negative experience at the Alexandria VA location it was great to experience great customer service. He truly caters to his customers and makes them feel at home while home shopping. I 100% RECOMMEND WORKING WITH AUSTIN AT THE COLONIAL HEIGHTS ASHLEY LOCATION!!! Thank you Austin!

Great experience in the new Colonial Heights store with Austin! Definitely night and day from the last horrible experience at the Hull St location. I was all but done with Ashley Furniture do to that but decided to give them 1 more try. Austin more than made up for it!!!

Kristina was amazing as always! Please ask for her when you go in!

I am satisfied with the service I received at Ashley Colonial Heights. Kristina was friendly, attentive, and helped me find the furniture I wanted.

Belinda was very helpful and informative!! I would recommend her to anyone needing new furniture.

Austin is a very good at what he does, very polite and well mannered. we enjoyed his presence and the customer service all around is out of the roof ! great job and no doubt that i wouldn’t come back. love it

Timothy was wonderful

Belinda Miles was a very nice salesperson to work with. Ask for Belinda for all your furniture needs.

Timothy was very helpful and attentive and showed great customer service. The showroom is very clean and organized.

Belinda was AMAZING! Top notch customer service!!! I will be coming back!!!

Timothy was a very knowledgeable salesman and got me what I needed in 2 days