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Ashley Store Colonial Heights, VA
Ashley Store
Store hours
Open today: 10:00 AM - 09:00 PM
About Ashley
The Ashley Store in Colonial Heights has designer, popular, unique, and trendy furniture for every room in your home! From living room furniture, dining room furniture, bedroom furniture, home office furniture, outdoor furniture, and a wide assortment of accessories. We are not just a furniture store, Ashley Store Colonial Heights carries America’s Top Name Brand Mattresses from Tempur-pedic, Sealy, Simmons, Beauty-Rest, Purple, and our own Ashley Store Sleep line. Need furniture fast? No problem, we make it a priority to stock a large selection of furniture, mattresses, and accessories available for immediate delivery or even pick up. Come visit America’s largest Furniture and Mattress Store.
Store Details
Welcome to your Ashley Store, Colonial Heights! If you’re ready to begin your furniture shopping and upgrade your home décor in Colonial Heights, VA. Come visit Ashley Store! We have an amazing team that are trained as consultants, not just salespeople. Our goal is to ensure we are Inspiring the love of home and enriching the lives of those around us. Our home furnishing consultants are ready to help you find your unique style and create the space of your dreams. At Ashley Store Colonial Heights, the sale doesn’t end once the purchase is over. It ends once the furniture is delivered, and our guests are completely satisfied. At Ashley Store Colonial Heights, we have popular, unique, and trendy products in all categories, including living room furniture, dining room furniture, bedroom furniture, home office furniture, outdoor furniture, and a wide assortment of accessories. Your Go-To Mattress Store in Colonial Heights, VA Only at Ashley Store Colonial Heights will you find a large variety of mattresses in our Ashley Store Sleep Shop. We carry America’s Top Name Brand Mattresses from Tempur-pedic, Sealy, Simmons, Beauty-Rest, Purple, and our own Ashley Store Sleep line. Our Ashley Store Colonial Heights sleep experts will ensure to help you find a mattress to fit your specific needs so you can sleep your way. How to Find Us? Ashley Store Colonial Heights is easy to find. We’re at 1869 Southpark Blvd. in the South Park LLC Plaza. We are open Mondays - Saturdays from 10 a.m. to 9 p.m. and Sundays 11a.m. to 7 p.m. Please call us at 804-524-9345 to learn more about Ashley Store in Colonial Heights, VA, or schedule an appointment with one of our Home Furnishing Consultants.
Customer Service
In-store offers
What our customers say
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Miss Pamela was very nice and did explain everything well
I had the pleasure of working with Ms. Noura. She was knowledgeable about the merchandise and patient. She shared pictures, pricing, and patience. She was supportive in me changing my mind on the furniture choice. Ms. Noura did everything with a smile 😃 Her assistance with me and my family made my purchase seamless. Thank you, Ms. Noura and Ashley Furniture...
We have worked with Ms. Pam twice now, coming down to Colonial Heights most recently to work with her. She has always been more than helpful, texting us to let us know when she’d be in, working with us for more than an hour to find exactly what we wanted, and being patient and knowledgeable. We will continue to come back just for her.
Mr. Gene was great assistance. He is very easy to talk to. You are able to ask your questions. Very helpful and knowledgeable about each piece.I highly recommend shopping here. Thanks Gene
Noura was very nice I rate her 10 and help me
James C. was great. We were looking for new furniture for my mother. He was knowledgeable about the product and exceptionally patient with her every step of the way. We will definitely be back. Thanks James C, our family appreciates you.
Noura was very knowledgeable about what I was looking for. Very friendly and informative. Made my visit very pleasurable.
My experience was good, Noura was very helpful and polite and quick even while busy.
Nice people to deal with and I recommend Noura
Noura it was very excelent , she was patien, helped us for find the right furniture for our new house, she explained the financing options… we really appreciated her help… will definitely be back to buy from Noura… Thank you a bunch Noura!!!!
Randy was great to work with. Very informative and got us in and out in a quick process!
Awesome customer service and great communication! Thanks for helping us Noura!
Noura did an excellent job of knowing exactly what I was looking for very quickly! I appreciated her customer service.
They sell mattresses with stains and will not give you a discount on them. Bad business spent $1052 on a mattress the least you could do was give a discount for stains. I asked for corporate number and they gave me a number to a shipping company. At least Rita was helpful…
Noura was wonderful to work with !
Noura is the best she provided excellent customer service and was very knowledgeable!! The promotions they ran saved me alot of money
My husband and I have been looking for an office desk for him a few weeks now. We entered the Ashley store in colonial heights Virginia and were greeted with a friendly smile. Noura was very helpful throughout the entire process and we will return to this location with future furniture needs because of her.
Awful awful awful experience dealing with this company
Loved working with Noura, very helpful and pleasant.
I wish I could give it 0 stars. Worst experience of my life. They will randomly charge you for products again after you’ve purchased them and they will hit you with other hidden fees months after purchase. Customer care team is nonexistent and everyone you talk to gives you a different answer. I will never shop here again and I recommend everyone uses somewhere other than Ashley
Noura Nora she is amazing. She makes someone feel so comfortable. She’s very professional thanks
James C. Was my salesman. He was awesome!!
It was a positive experience I’ll be back
Very nice experience shopping for furniture at Ashley. We will return when in need of more furnishings
Great experience shopping for furniture. Noura our Salesperson was very helpful. Everyone was very friendly, the store was very inviting.
Noura, is an excellent sales person. She was very patient and knowledgeable
Thank you, Noura for helping us find what we were looking for and for your smile and friendly professional manner
Noura helped me with finding my new living room chair. Will be returning!
Gene has helped me both times i came! definitely goes above and beyond.
Gene was very helpful and got me a great deal on a mattress
Mr. James C. was very pleasant to work with, no pressure just facts, we walked away with a purchase.
Nora was amazing with helping me pick out my furniture.
Noura was very helpful and knowledgeable, her service was superb!
I enjoyed my visit and Noura was very helpful . Will come back to purchase from her
Noura was great to work with!
Great service.
Noura was very helpful and knowledgeable
Huge showroom. Austin offered his assistance, but let us to look around freely. Took pix of furniture I liked. Good selection, but great deals were elusive.
Noura- Helped us find the perfect living room furniture. She answered all of our questions and quickly got what we picked out ordered and set up for delivery. We will be back to Ashley for all of our furniture needs!
We worked with Gene and he was awesome, very personable. He worked with us about 5 different times before we settled on our living room suit. He was very patient and guided us thru the whole process. Will definitely be working with him on our next purchase.
Noura was extremely helpful, she was kind and very informative. It was an excellent shopping experience and I would buy from her again
Rita was very helpful when shopping at Ashley Furniture! She wasn’t overbearing like most furniture sales people. High recommend her help!
Noura is totally patient and knowledgeable. This was our first time in Ashley furniture & she made it a wonderful experience!
Upon arriving at the store i was greeted by Mrs Noura and she was very professional and so nice. My shopping experience with her was very good. Her experience in her craft was above and beyond my expectations. I will definitely come back to purchase items in the future hoping she's there to serve me. Thank you Noura..
Noura did a wonderful job. Looking forward to the next purchase.
I enjoy coming into the store he was very helpful and very respectful I end up leaving with a living room set bedroom set kitchen set and more Will be back Thanks for everything You're the best.
Gene is the guy for sure, treated us like family, very understanding and patient. Gene made it us feel great with his fun attitude wasn’t pushy in any way. Felt like we were buying a couch from a good friend. 10/10 These guys were a big help on getting the perfect living room set!
Belinda and the Colonial Heights Ashley Furniture store were absolutely amazing in assisting us with getting us with picking our new furniture!
Austin was professional and kind . Amazing Customer service . He was very patient with me . I truly love my new furniture. I didn’t feel rushed and I was able to take my time and made sure I loved my furniture. I definitely will be back.
Gene was very helpful and friendly. Not pushy to get a sale, highly recommend Gene for anyone looking to buy good quality furniture.
Great experience! Our sales person, Noura, was super helpful and very patient as we made the best choices for our home.
Noura greeted us and was wonderful. She was patient and understanding. When I purchase it will be from her!
Norua was very helpful in assisting us with our purchase. Made the process very easy. We look forward to doing many other transactions with her and the company.
Went in on a Sunday Afternoon. Steelers are playing, time to man shop. Walked in phone in hand with the info qued up. Hi, can I help you she says. I say yes, do you have this, bam Pic on the phone qued up. She says yes, my name is Rita follow me it's this way. Perfect, exact piece in the exact color. Okay, I need a recliner, I say. Winner Winner Rita matched the color to a power recliner with adjustable head rest. It was a good shopping experience with Rita being on point and on the mark.
Nice guys to work with and very professional.
We had a great experience. Rita was amazingly patient and knowledgeable while helping my 82 year old mom find her items on her list for her room. Thank you Rita for making the experience pleasurable. We will be back soon.
This is my first time here. Noura took good care of me and helped me choose a dining set that I liked. Very satisfied.
Noura was very easy to work with and very thorough and patient while I made decisions. Thank you, Noura!
Noura ❤️ Thank you so much for everything. She is super professional and really tries to keep your budget in mind. I’m very thankful to have you assisting me for buying furniture for my new apartment!
Good experience. Noura..was verry helpful. Verry professional. Highly recommend.
Very nice person. I appreciate the help
Vontae was very good!
Noura, did a fantastic job!! She knew the furniture very well and spent a lot of time with my wife and I ,as we had no clue what we wanted. She was a pleasure to work with! Thank you!!
I had to reselect a sofa, Vontae made my experience easy an enjoyable. His personality stands out an he went above and beyond to make sure I was straight with my re selections. He is not 5 stars he is 10 stars in my book!!!
Noura is AMAZING! Very knowledgable and helped me get an amazing deal on a brand new bedroom set and mattress! Will definitely come back to Noura for all my furniture needs! Ask for Noura! You won't be disappointed!
Noura was awesome. Sold us a great couch. We love Ashley!
Ask for Noura she was so great
I had a wonderful experience
Thanks to Noura I found what I was looking for today! She was very helpful.
Noura was very sweet and professional. Has great knowledge of Ashley Products. Please asked for her on your next visit.
Rita is a great sales lady. Very professional, knowledgeable and friendly. Thank you for your help!
Great service no complaints. Gene was very helpful and gave us all the information I needed
Ashley Furniture located in Colonial Heights, store associate Noura is absolutely the best!!! Hubby and I were just browsing, when I found the living set we both agreed on. And Noura (God Of Light) was just that. Very helpful and informative, got us approved.
Noura was great to work with. Very attentive!
Noura is very nice and helpful. She's very informative about the product. Thank you so much
We came in, and the first person we saw was Bobbie. She was so fun to work with and never made us feel like we had to buy what she was showing us. She worked within our budget, got us on the right payment plan and most importantly was just a great and easy person to work with. More people in sales, generally speaking, should understand the importance of making people feel comfortable. Bobbie was amazing and we look forward to working with her again as we have other stuff we need to get in the future.
Bobbie is a rockstar!! She was very personable and listened to what we were saying and didn't try and "convince" us to get something we didn't want/need. We bought 2 sofas and a purple mattress (omg, I thought they were a joke! But absolutely not! We laid on that thing for about 30 mins and still loved it!) Bobbie didn't mind me going back and forth to compare everything either just to make certain! Didn't feel rushed either! Go see her at Ashley in Colonial Heights!
My sales rep Belinda was simply AMAZING! I walked in, told her what I wanted, she showed me available options and got me EXACTLY what I wanted! Very professional, kind and knowledgeable!! Ask how she can assist you! Thank you Belinda!!
Mr. James Collier was a great help with assisting us in buying furniture for our new home. I highly recommend asking for him when you go to Ashley Furniture store. You will be confident in your final decision that best suits your needs!
I'm so grateful to have met Mrs. NOURA SHE REALLY HELP ME SO MUCH, SHE WERE KIND, PATIENT, AND HONESTY AND UNDERSTANDING, MOST OF ALL RESPECTFUL! I will let everyone know about Mrs.Noura, Yall better keep her!!!! So AGAIN I GIVE A SPECIAL THANKS TO HER FOR GUIDING ME I WOULD HAVE PUT EVERYTHING BACK, THANKS FOR HELPING ME NOT JUST TRYING TO TAKE MY MONEY, WE NEED MORE PEOPLE LIKE HER. I WILL BE BACK TO BUY SOMETHING ELSE SOON CAUSE OF MRS. NOURA.....THANKS MRS.NOURA
Bobbi was a great help, she is a great Sales Woman, the process was simple and easy and I will do business with her again.
Noura and Eddie were very helpful with the purchase of the table and chairs!
Noura, she was fantastic on every detail thank you Ashley I was really considering rent a center but guess what Ashley all the way. Thank you again Noura for everything you did for me. I recommend Noura as a professional and patient sales person for all the customers!!!
Bobbie was absolutely amazing!!! Very informative.
My experience at Ashley Furniture was amazing. Bobbie was extremely knowledgeable and very helpful. She made us feel welcomed and helped us find exactly what we were looking for.
Belinda was awesome and very patient with us.
Great selections, very helpful salesperson, Gene. Spent a lot of time with us.
Bobbie was exceptional. Great customer service & very knowledgeable. It was no pressure to purchase at all. She gave us our space and periodically checked in with us. Would recommend anyone to come to Ashley’s Furniture and ask for Bobbie
Ms. Belinda was amazing!!!
My account got hacked like not my card my whole entire account. So the automatic payment didn’t go through, but I’d never got a call. They say I got a call, but I did not get a call so that will be the last time I shop at Ashley furniture. Not only does the late fee not add up because it’s a $40 late fee that now turned into $149 late fee! The numbers don’t reconcile at all & the most customer unfriendly people when I called to explain my situation. The one person hung up on me and the other person left me on hold until I finally finally hung up. I’ve already shredded the card and I will never shop and Ashley furniture ever
I would like to thank Kristina, for her professionalism during my purchase today at Ashley Furniture. Her Service was excellent! I highly recommend Kristina, she was awesome and very helpful. She helped us to get the best deal that we could get!!
Please go see Bobbie for all your furniture needs. She is super helpful, sweet as pie, and thorough. If you need anything ask for her. She genuinely cares about her customers and she is very professional. Great experience! Extra tidbit, it did not take a long time.
Awesome and professional staff. Went beyond expectations and got a great price.
Sale associates Noura was very helpful and very knowledgeable about store products.
We were greeted by Noura. Very pleasant & full of information about furniture. I appreciated the time she took with us & explained the various payment options available. Will definitely use her again in the future.
Had a wonderful experience with Noura. She was very helpful and informative. Thanks again love my choices.
I would like to thank James Collier, for his professionalism during my purchase at Ashley Furniture. His Service was excellent!
Rita was great. She explained everything in a way that I could understand. She was very patient and thorough.
Rita was awesome!!!
Rita was awesome and great!!!
Randy was great!!! He met all our buying needs!
I purchase 99% of everything in life online but if you need to buy furniture, I recommend you go to the Colonial Heights Ashley store and ask for Belinda. She made the experience effortless even when I had to call the store the next day because I ordered the wrong configuration for my sectional. Thank you Belinda!
Great customer service. honest and upfront. If want someone to help you find furniture Gene is your man
Thank you to Rita for helping my family find such a beautiful furniture at the colonial heights location.
Mr. James Collier was an outstanding salesman at Ashley Furniture. He took his time to get an understanding of what we were looking for and assisted us in making wonderful selections of furniture. He is awesome and we really appreciate your help with everything. Very professional. Kudos James Collier.
Gene was an amazing. He helped me alot. I highly recommend him. Differently will be returning.
Me and my Wife went out today to look for a bedroom set! We met Austin and he helped us find exactly what we were looking for! Come to Ashley’s and check them out. Ask for Austin.
Had a wonderful experience shopping. Austin was absolutely amazing throughout the whole process!
Randy was great! Very satisfied!
Belinda is the best!
Belinda was knowledgeable and helpful while shopping at Ashley in Rich.ond VA
Belinda was helpful and kind! We took two days to make a selection and Belinda was patient and VERY helpful!!!
My husband and I came into Ashley Furniture to browse only!!!! After interacting with Kristina who had already warmly greeted us upon arriving in the store we ended up purchasing an entire living room set!!! Her sales approach was so gentle and we did not feel pressured at all! She offered knowledge as well as appropriate conversation based around sets that met our everyday living needs! We are beyond satisfied with our purchase and will definitely shop at this location again!!!! With Kristina of course!!!
Kristina was very excellent with us she took the time to walk and talk with us about some of our choices in furniture. She gave us some of suggestions on what would be the best pics for us and financially where we needed to be to still have style and comfortability l. Excellent is an understatement thank you Kristina for your excellent service. Customer Keiyan Price
Rita was absolutely the most knowledgeable salesperson I have ever experienced. She assisted with furniture and with matresseses. Her expertise in purchasing mattresses was amazing. She was top-notch professional but also extremely personable. She was not pushy but was very attentive when we had questions. She made our visit to Ashley's an enjoyable afternoon.
Rita assisted us all around the store answering every question, helping us stay within our budget, and offering suggestions. She was very knowledgeable about the adjustable bed bases and mattresses. GO SEE RITA!
Belinda was the best!!
James C was helpful in finding what I wanted. Very friendly and accommodating !
Walked in the store and Austin was ready and waiting. He was VERY helpful and polite. Highly recommend coming to this store for all your furniture or mattress needs.
We bought a couch in February of 2023 for $1,400 and it’s been nothing but issues. We got the warranty and they made it sound like almost everything was covered. Since April we have had an open case with the warranty company because the seat cushions are falling apart at the seams. After looking at updated reviews online (it had 2-3 5 star reviews when we bought it) it now has several 1 star reviews. So obviously this is not an us issue but a fabric issue. Today they denied our case claiming that it falls under “pilling and fraying” and not “rips and tears”. Of course these fine print details were not told to us when we bought and we were also told this fabric was easy to clean and good for us since we had kids. Obviously now a lie told to our faces. The chaise has already been replaced once because the zipper on it broke. Also looked online to see if I could just buy the cushion cover ourselves and I would be looking at $400+ shipping for 4 cushion covers!!I have left voicemails for Ashley furniture customer service and the store itself. (I have not heard back yet) and the warranty company has been a lost cause I asked to talk to a higher up and was told that was not something he could do. Unless I hear back from Ashley furniture I’m not sure what to do. Being a one income household another $1000+ couch just isn’t an option. Will change my review if resolved.
Mr. James C Was very nice and he help us find just what needed Thank you so much.
I recently had the pleasure of working with Gene Williamson and his manager Eddie during my furniture shopping experience at Ashley Furniture and I can't recommend him highly enough! Gene demonstrated impressive product knowledge, guiding me through various options based on my needs and preferences. He took the time to understand what I was looking for, asking thoughtful questions that helped narrow down my choices. I appreciated that he was patient and allowed me to explore the store at my own pace. What stood out most was his honesty and transparency about different products. He pointed out the pros and cons of each option, which gave me the confidence to make an informed decision. I never felt rushed or pressured, which is far too often a concern when shopping for furniture. In addition to his exceptional service, Gene also provided helpful advice on care and maintenance for the furniture I chose, which I found invaluable. The entire purchasing process was smooth and hassle-free. Overall, my experience with Gene was outstanding, and I left the store feeling excited about my new bed and pillows! If you're in the market for furniture, I highly recommend seeking out Gene Williamson at Ashley Furniture here in Colonial Heights. You won’t be disappointed!
James C. at the Colonial Heights store was so helpful and made the furniture purchase so enjoyable!!! Looking forward to my new furniture
I went to shop for furniture with my sister. James C. was so helpful and kind. He made this shopping experience fun and enjoyable.
We had a great experience. Austin was extremely helpful and found us exactly what we were looking for. Highly recommend Austin if you come to the colonial heights store!
We received excellent service from Pauline. She's knowledgeable about the furniture and gives you time and space to explore. When we were ready she took care of us in a timely manner. Ashley Furniture has wonderful options that fit our design needs.
Great Experience !! Rita was amazing !!
Gene and Bobbi were amazing! We went in with an idea of what we wanted, but Gene listened to what were stating that we needed, and assisted us in picking out something that would be better suited for our long term needs. If you are in the market for furniture and are located near the Colonial Heights store, I would highly recommend you going in and asking to speak with Gene and/or Bobbi. You will not be disappointed in their professionalism, customer service, and knowledge. Thank you both so much!! This process that started out rather daunting was simplified with the help of Gene. Thank you again for everything!
I truly enjoyed my experience.Rita was very helpful.She very nice and patient through the whole process.Thank you Rita!!!
Austin was absolutely amazing! Very knowledgeable and helpful. He worked well/around my time restraints for certain items and was very accommodating. I can definitely tell he loves what he does.
My experience at ashley's is always 10/10. Austin was awesome! Thank you for all your help!
Austin was very helpful very informative and attentive to our needs
Timothy was great!
Timothy was really helpful with showing me the different styles of dressers and chests I was looking for. Super friendly.
Poor service and won’t except returns after I was told I could. I just don’t have room for it and they giving me a hard time. Especially after was told I could do it
Belinda was outstanding I felt like I'm family thanks Belinda
Exceptional service, Very nice and helpful And patient! Angel and Austin were absolutely amazing
My daughter and I had a great experience at Ashley. Jshuane was really helpful and incredibly kind. I had a few questions after our purchase and he always answered right away. I would highly recommend this store. Ask for Jshuane! He's great!
James C. Really was a bright light in our shopping experience! So attentive and patient while we worked out what we were going to do. So pleasant and professional. He informed us about all the warranties and we even bonded over our dogs 🐕. Highly recommend.
We spent a few hours with James C. as he helped us go through a variety of items we needed for our house. He was gracious, funny, and knowledgeable. It was a great experience and would highly recommend seeking him out if you come to the Ashely store near Southpark Mall
In search of a guest bedroom set fast - Austin and his manager Tim, took great care of finding the perfect set and having it delivered in just a few days not weeks like other stores. Our guests will be comfortable in our new stylish bedroom set! Thanks so much!
highly recommend looking for Pam, she was awesome and very helpful. She helped us to get the best deal that we could get. We love the mattress, dining table, and sofa seat, and their Tempur-Pedic Pillows are super comfy. 🌸💯
Mr. Gene did an amazing job we are definitely coming back to buy our furniture!
Rita was absolutely amazing. She greeted us immediately when we came in the store. We had lots of questions and was unsure of what we wanted. She walked us around and pointed out things that may interest us and was great at helping us decide what we wanted. She was very knowledgeable about everything . We spent a great deal of time looking and she was very patient and willing to help and answer any questions that we had. She was very professional and courteous which is something that is not seen that often these days. With her help we ended up making a pretty significant purchase. If we have any needs in the future for furniture we will be sure to come back here and look for Rita to assist us!!
Rita has been super helpful with picking out new furniture!! Highly recommend!! She knows her stuff!!
Rita did s great job!
Rita, the sweet young lady that help me was nice and showed me many different mattresses and explain them all to me with details and the functions of them all. I like it when someone take interest in what you are looking for and don't rush you. Thanks for having such a pleasant young lady working in your store.
Rita was absolutely wonderful during my experience at Ashley Furniture today. She was extremely knowledgeable on every piece of furniture I was interested in. She was friendly and professional and thorough thought the process. Thank you so much Rita!
The service was wonderful. Rita was a wonderful help. We had a ton of questions she answered. She was wonderful.
Belinda provided exceptional customer service, she was patient as we made our decision with our furniture purchase.
Great service
Bobbie was great,she upsaled us,we were just looking when we walked in but enede up leaving with a living room set order. Great place and great lady.Colonial Heights location is Awesome
Timothy was of great service! Was able to get everything i needed in a timely manner!
thank you so much , Timothy was very informative. He was here to assist our daughter while she was purchasing her first apartment and we thank you for his expertise and his knowledge we felt very comfortable and we think Mr. Timothy so well keep flowing. Thank you will be back.
Came in to purchase my dream couch. James was the person who helped us when we first came to check out some couches but today he wasn’t working. Austin was the person who was in today and greeted us with a warm welcome, but because we already knew what couch to purchase he helped us with the paper works and did an amazing job looking for the right finance company . All we did was sign the paper works and he did the rest . Thank you Austin you were amazing .
Austin was awesome helping us out,
Belinda was a GREAT person to work with! She was very informative, not pushy, personable and made us feel right at home in Ashley Furniture Colonial Heights store! Come let her help you!
Timothy was exceptionally amazing as always. He went above and beyond to help us and make sure we got everything that fit our needs and home decor. He was patient , knowledgeable and helpful. If you ever need anything here at Ashley see him. You won’t be disappointed 😊
Great customer service from Timothy from the Ashley store in Colonial Heights VA. He definitely helped with making sure we had our sofa configuration correct!
Timothy gave excellent customer service, he was very knowledegable and courteous as he assisted me with my purchase.
Belinda was exceptionally talented, customer service is on point. She is great.
Myself and my husband just loved Rita !!! She was very knowledgeable with the mattresses. She had to put up with a lot of wishy washy from the old folks. But Rite was the best one to handle us !! I highly recommend anyone to go visit Rita and let her help you with any house hold furniture needs !! 💞💞
Randy was a big help!
Thank you ! Rita from Ashley Furniture Home Store was the most thoughtful and attentive representative I have ever encountered. Rita was caring and very informative of all the furniture my husband and I inquired about. I will be coming back to purchase just because Rita made our search feel like home. It was worth the trip.
Ms. Rita was exceptional. She recommended an excellent sectional.
Timothy and Eddie at Ashley furniture colonial heights was so awesome. Very patient with me being a little extra lollllll . Very very please with their service
Went into Ashley Furniture in search of a new couch. Stella assisted us from start to finish and was extremely helpful and knowledgeable. We left with our dream couch.
We had a great experience buying living room furniture. Austin was very helpful.
Jshuane was very helpful and polite. He helped me find the perfect bedroom set. Highly recommended!
Kristina definitely knows her stuff and was a blast to shop with
I am one of the luckiest customer of Ashley furniture store the day I followed a friend to pick some household furniture and I picked mine with faith, I could not lay down without dreaming of the furniture that I chose but today I finally gave it shot, took the bolder steps of purchasing my dream furniture thanks to Ashley furniture colonial heights and much love and respect to AUSTIN. You won my heart the first time I entered Ashley furniture colonial heights, you are the best, from the reception to the encouragement to the follow up and the after sale service. THANK YOU
Kristina was very helpful. I came in for a quick order. I already knew what I wanted. We expedited the process and sorted everything out and was on my hour as soon as I wanted to be.
James C. was very helpful in providing exceptional service. He wasn’t pushy and he helped answer any questions we had. Thank you for helping on our new purchase!
Timothy was great
Great prices and quality and incredibly attentive staff. Our representative, Rita, did an amazing job making sure we were taken care of and left us with a quote as we left that we were able to complete online later after evaluating other stores as well. She also remained in close contact to facilitate a slight correction. Very happy with our recent purchase.
Timothy is a wonderful asset to your business. Great man of God and sales person.
My salesperson Mikel was extremely friendly and very helpful! I told him my budget and what I was looking for and he showed me to the right area immediately and I was able to find my loveseat within a few minutes after walking in. Thanks Ashley HomeStore and Mikel for making my sofa dream come true today!
Timothy was great! Very professional and made sure he explained everything in detail. I’ll definitely be back to make more purchases.
Great visit. Some item we didn't know how much they were cause it wasn't listed anywhere.
We had a great experience with James C. He was super patient, knowledgable, friendly and he helped us pick out all of the furniture we purchased for our new home. I’d recommend him to anyone looking for any type of furniture! Thanks James C!!! - The Carters
Great service, we bought an outdoor furniture set. We worked with Randy and he made it all super simple!!!
Belinda was an absolute sweetheart and did phenomenal helping my husband and I pick out the living room and bedroom sets for our new home! It was like spending the evening with a friend the whole time❤️
What a wonderful experience. I am so impressed with Timothy Green. He not only listened to me he made the effort to put a smile on my face. I canceled a order at another place. And another place was completely rude to us. Timothy met us at the door with a big smile and gave us the tour. Thank you Ashley for hiring people like him. No wonder he is a Manager. Awesome job. I am bringing my family in.
James c did exceptional
Timothy in the Colonial Heights store was wonderful! We changed our minds a few times on our purchase and he was patient and so helpful!! Great selection to choose from!!
Belinda Miles was amazing and so knowledgeable about my purchase
Kristina was personable & informative. Great service. 10/10 would recommend
John and Andre were excellent!
Belinda and Kayla! excellent service and very good help. Very friendly and professional.
Timothy was great. Greeted us at the door, asked us our names, asked what we were looking for and showed us all of our options! everything was so easy and smooth for us. once we decided on the dresser we were getting, we sat down and he helped us with the rest! such a nice experience. thank you Timothy!
Has enough option but seems they are no more creative in furniture
Belinda Miles Was awesome!! Very informative and not pushy at all!! I recommend her 10/10!!
Great help and experience. If you come seek out Kristine. Wonderful, honest, and was a pleasure to be around .
Great experience dealing with Belinda miles she was helpful and kind
Rita’s customer service was unmatched. I felt truly welcomed when I stepped in the door and she was very knowledgeable of the items I was looking for to make my house a home.
Timothy was excellent . Very patient and informative. Outstanding Customer service
100% satisfied. Randy was the best help finding something with my price range.
I had the great pleasure of working with Rita when I had to purchase furniture for my parents. She was very knowledgeable in what I was looking for. If you need any assistance in the store please ask for Rita!
Austin was extremely helpful! His vast knowledge with the Ashley furniture and Company as a whole was a blessing to our family throughout the entire process no question was left unanswered. He truly is Managerial material!
Rita was very helpful!
Austin was the best with helping us with a BIG purchase… two bedroom suits and a dining room set for my new home! He was very educated on products and very focused on finding us the right fit for me. Even offering to get us coffee along with his! Overall so pleased with his help!!
Great selection, clean store and friendly, knowledgeable staff. Bit pricey though!
Timothy was EXTREMELY helpful and knowledgeable...and was on point with any questions we had.
I just moved to the Virginia area from Florida. I was in need of furniture. I searched several different stores and ended up deciding on Ashley’s furniture. I’m so glad I did. Great service from Rita, she was so friendly and calm “I have two wild children who were running a muck while shopping”. She walked thru the whole store with me and helped me pick out items. She made sure to check online if there were deals as well as the deal they had going on in the store. She saved us several hundred dollars by searching for deals. It was delivered by super nice delivery drivers who were fast. 10/10 I will be going there again for my future needs. We ordered a dining room set, bedroom set and a few other dressers, night stands and bar stools. And there is a warranty if something happens to new items, thanks Rita from the colonial heights store.
The Ashley Store had just the piece of furniture I was looking for at a lower price than I expected. I was greeted immediately upon entering by Rita who went above & beyond to find what I requested, processed my order in little time and before I could pull my truck to the front door, she and another associate were waiting to load it! An overall pleasant experience! Beautiful, clean & neat store with helpful, professional, friendly staff and competitive pricing for quality furniture. *Highly recommend.
Timothy was extremely helpful ! He made furnishing my home a delightful experience .
Ashley store in Colonial Heights has an unlimited supply of furniture. It has a huge showroom with two floors. It is an older Only Store. It takes about 7 to 10 days to get your merchandise. They have beautiful furniture of all kinds. They also have good sales. The store is very clean and the associates are very helpful. I highly recommend Ashley store.
Bobby and Belinda provided amazing customer service!! Best, Dr.W
What an awesome experience. 100% above the competition. He came in on his day off. Great job Timothy. Meant alot to me. Keep up the good work. We will see you in a couple of months. Nobody deserves our patronage but you.
great service from Austin at the colonial heights VA store
Ashley has been a great experience. Delivery is a little slow but it’s worth the wait. Managers have been great to me. Highly recommended
(Translated by Google) James was very friendly and very patient, the service was great. James was very friendly and very patient, the service was great. (Original) James fue muy amable y muy paciente, el servicio fue genial. James was very friendly and very patient, the service was great.
Me Nelson was the best . We will come back to see him customer service top tier
Mr . Timothy was patient, professional and went the extra mile to ensure that I was a happy customer. Shop Ashley Furniture for the best experience!!!
We initially came in to just browse. We were greeted by Austin when we walked in. He is so sweet, soft spoken but very knowledgeable! We were looking at sectionals and he showed us this beautiful sectional! Although it wasnt quite what we were looking for i LOVEDDDD it still! We did end up getting something we agreed on and he was sure to present all options. I would definitely come back and make sure to work with him for future needs. Thanks again Austin!
Pauline was nice and professional and had a great experience
Very good experience. Pauline was very helpful and professional.
Timothy was fantastic! Got us taken care of quickly and efficiently. Great service.
Pailin and Mis Kala were very helpful in get an online order issue resolved.
I appreciate Timothys work ethic as well as his energy and persuasion to get the deal done.
Timothy was a great help with purchasing a new mattress! Most definitely will be coming back again!
Timothy was a great helping hand.
Stella is so delightful, she went above and beyond to ensure my husband and I were happy.
Darrell
I had such a great experience with Timothy. He has such a great personality and nice smile. He made feel very welcomed. Please go see him If you want a excellent experience.
Kristina has been a pleasure to work with. She’s friendly, knowledgeable and VERY patient. She made our experience flawless.
Timothy was fantastic and really friendly, got everything straight in just nothing. Thanks for your help and support.
What a great experience with Timothy. We had such fun shopping and finding the perfect sectional and mattress. Go see him. He is awesome and knowledgeable.
We had an amazing experience. A lot of good selections to choose from which I liked so I can compare without traveling from one furniture store to another. Belinda who helped us was super patience with us & took good care of us. Thank you!
This is my third time purchasing from Ashley furniture and each time I've dealt with the same sales person, the incredible Timothy Green. He is amazing and will have you leaving out with a smile. So come on down and see Timothy and let him take good care of you.
Timothy was an amazing salesman, very knowledgeable and considerate of my time and made every effort to make me satisfied.
My experience with Timothy today was professional and his knowledge was outstanding 👏!
Kristina had exceptional customer service throughout my whole time searching for the perfect couch! She was extremely helpful & patient. I highly recommend you request her. If I come back looking for another piece of furniture, I will request her by name! She made the process very smooth. Thanks Kristina.
Belinda is awesome
We came in to look at recliners and Paulene helped us greatly. She provided excellent service and her patience was a definite plus! We will definitely ask for her again, during our next visit to Ashley's.
Timothy is awesome!! His customer service is excellent. He is also very knowledgeable and pointed out details we would otherwise missed. Thank you Timothy!!
Belinda was great. Love the new couch. The delivery was within a week, we had a hiccup but Eddie the store Manager made sure we were taken care of and happy with the results.
Kieth and Kristina were extremely helpful in picking out our new living room set. Kristina also helped us find our future mattress purchase!
Kristina was amazing!!!! 😊
Austin was great to work with. Helped me find the pieces we loved. He was friendly and eager to make our vision happen!
Timothy was an amazing salesman
Incredible shopping experience! I walked in, found Timothy, and told him what I had in mind when it came to a sofa set! He made recommendations and I have a new set that I love! 10/10 Highly Recommend him (and Ashley Furniture)!
Randy gave us plenty of room to just browse until we made up our mind. His was with another customer when we decided so Belinda gladly wrapped up our paperwork. Nice teamwork. Really enjoyed the new showroom and great selections.
Timothy was awesome!
Timothy was very helpful and informative
The Colonial Heights store is big. Definitely got my steps in. Timothy did an excellent job with supplying me with information and helped my mother alot. Thank you Timothy. I will be back to see you soon. Everyone needs to see this guy.
I had such a great experience with Timothy at the new store. He is patient and he listened to me and my son. I look forward to working with in the future.
Belinda was amazing !!
Austin had patience with my mom and I today. He was helpful, polite, and professional. Thank you!
Belinda and Pauline were very professional and gave wonderful customer service. Very thorough patient in explaining the information. I would highly recommend them if you are in the area come and ask for them.
Gene was great to work with! Will come back and refer a friend.
I worked with Belinda today to purchase couple items for my house, she was so helpful and helped my wife & I. We appreciated her for any questions we had about the items we looked at. she was very kind.
We stopped by this store just looking for a couch that was within our budget. Belinda helped us achieve that and stay within our budget. She was super down to earth and very easy to talk to. Definitely coming back again and asking for her to assist us again!
Outstanding experience working with James C. James was very knowledgeable and helpful with showing us exactly what we were looking for. The visit was not overwhelming and the process was smooth. On my next visit for furniture I will be sure to find James for assistance again.
Pauline was so great. She was so helpful and answer all our questions. So patient with us and my son trying all the mattresses. She got me store credit no interest. It was awesome. Definitely will come back and recommend. Thank you Pauline.
Gene did a wonderful job and was very friendly and pleasing and helped us find the right bed for my daughter!
I thoroughly enjoyed my visit today at the Ashley Store in Colonial Heights. Austin was very knowledgeable and professional in assisting me on selecting items. There was absolutely no pressure on my ventures throughout the Store. I would highly recommend his services. It was an pleasure working with him.
Timothy went out of this way to help thanks again
I Love doing Business with the Ashley Furniture Company. Gene the Sales Man and Bobbi the Manager was Very Helpful and Professional in Answering any Questions or Concerns we Had. If You are looking for any Bedding furniture Sofas tables Chairs. I would Recommend Ashley’s to Anyone Thanks Guys me and my Fiancé are Very Satisfied.
James C. was a great help and had great customer service. Ask for James C. when visiting.
I walked in, got greeted very professional. Kristina help me with pricing my furniture. She also help me out with trying to stick with my budget, which I also liked. Definitely recommend this place!!
I came in today to check out the new location and end up purchasing some accessories. Austin was my salesman. He was awesome. I will be returning to make more purchases in the near future. Thanks Austin!!!
I have had the best experience ever. Came in & was immediately over whelmed with how big this place was & all the options but Austin was able to guide me to exactly the style of couch I was looking for. He showed my all the promotional deals & did due diligence on making sure I understood the deals I could get. Came in for a couch left with things to finally replace all my hammy downs with great deals, including a purple mattress i can not wait to get! Such a down to earth place and as big & overwhelming it seems every interaction I had was top tier with happy enthusiastic customer service without the awkward salesperson gimmicks & pushy-ness. Would give a 100 more stars if I could.
Excellent customer service! Ask for James C.
Timothy is a life saver!!! I came to Ashley not really knowing what style I wanted to buy, but he worked with me and I got my new furniture and accent decor!!!!! He was very patient with me and explained all the details! Thank you!!!
Timothy was very professional and knowledgeable.
Timothy did a fantastic job with explaining everything and he was professional.
Austin was very helpful and always trying to find the best deal. I was in and out before I knew it with a great deal on a new couch!!
I came into the store with only a general idea of what I wanted. James C. provided me with excellent service along my journey and helped me to find something comfortable that would also provide support for chronic back pain. I highly recommend seeing James C.
We had Austin Pulley help us in choosing a love seat that let my feet rest comfortably in the reclining position. He searched and found all sofas with a longer foot extenstion and also showed us the individual recliners that could also work. He was a great help and I really appreciated it.
Polite. James C was very helpful.
Belinda was very helpful and knowledgeable about the bedding.
We received excellent service at Ashley in Colonial Heights. Austin was so thorough and attentive. We will certainly be back!
Belinda Miles was very helpful and kind! Thanks for the excellent assistance! Will be back to see her.
James C . Was very helpful today.He was friendly and didn't pressure us at all.
Great customer service. Kristina was very professional and friendly. On the spot very knowledgeable in the item I was interested in. Would recommend her to my friends.
Austin was great! Helped us multiple days and always was able to answer our questions for our new furniture!
Austin was a fantastic salesman. He did a great job answering questions and helping us find products that fit what we were looking for. We really appreciated his help and friendliness!
Our visit to Ashley's was great! Austin was very informative, helpful, and kind.
Timothy had great customer service! Definitely will work with him again!
Randy was extremely helpful and knowledgeable! made the experience quick and easy!
Timothy made out rainy day furniture shopping trip fun and successful. Not only did we find the perfect fit for our living room needs, we also found a new dinning room table/chair set!!! Timothy allowed us to take our time to walk around and try out all of our top picks. He was around at just the right times to answer our questions.
Nelson Service was fantastisch but wouldnt me my extra military discount. Just kidding. He was great. My experience at the other Ashley want that good. So we came here. And Timothy did an excellent Job seeing us out.Thank u all.
Pauline was awesome! She gave me ample time to look around and was right there when I needed her. She and I looked together for the perfect piece! I will be seeing her again! Excellent job Pauline!!
Great experience, lovely staff and Pauline was awesome.
Austin was amazing, friendly, and knowledgeable. I will be back
Keith H. has great customer service!
Keith H- is easily a 5 out 5 great customer service and knowledgeable.
James C. was very helpful to my husband and I when we purchased our new bedroom furniture. Excellent customer service!
Belinda Miles was the best! She made me feel that what I wanted was the most important thing! She made us feel so at home that my son fell asleep on the model of the couch we bought!
Go see Austin! He's very knowledgeable and helpful!!! Great Great Great customer service!!
Great customer service!!!! Make sure you go see Austin!!! He very attentive, knowledgeable, and polite!!!!
Belinda was wonderful, so professional and answered all my questions. She also showed us other merchandise in the store that will be beneficial to our needs. We most definitely will be returning to purchase other items she introduced us too. Thanks Belinda for everything and for being so courteous and respecting your customers.
Really great experience , the store was very big with a lot of options. The store associate Austin was super helpful and was extremely nice with all the questions we had for him. Overall a great experience and definitely somewhere i will be returning to in the near future .
First time since the new store, Austin was a great help, and very nice.
This store is the most awful place.... I waited all day for the delivery of my children's furniture only to be told by customer service they aren't being delivered and they are on backorder.... They saw they were on back order on the screen and they never even told me .....I paid my delivery money!!!! My kids are autistic and they are highly disappointed!!!! I advise you never to shop here!!!!!!
Belinda was so amazing! Not too pushy. Listened to what I was looking for (which I wasn’t even really sure myself) and helped me find the perfect couch for my family!
Pauline was very helpful and courteous.
Sharing is Caring. I recommend Timothy to everyone. I read his reviews last week and decided to come check Ashley out. I have been in need of a new living room for awhile now. I didn’t pull the trigger Monday and I should have but today I did. Thank you Timothy for doing the best you could for and getting furniture that I know will last me some years. I will be back to see you soon. I want a new bedroom set.
Kristina was great
Kristina was GREAT. Her professionalism was marvelous amongst many. She helped create great comfort in the decision making process.
Wonderful buying experience! Austin was very helpful and kind
I am so happy with my new Living room set. Thank you Timothy for excellent service.
Where do I start. Timothy was friendly knowledgeable and patient. All the qualities of a great salesman. We didn't think about a new mattress but after he presented us with the offer, we couldn't do anything but get a new one with a 10yr warranty. Awesome. We can't wait to be sleeping great again. Our living room set is great too.
Was very excited I found some furniture quickly after my move. I wanted it as fast as possible but knew waiting for delivery was a good choice as I had no help to bring it home. I have been waiting 3 weeks now unable to unpack because I have no furniture. Called customer service and they say it will be 3 MORE weeks to get my dresser in. I literally do not understand why they are selling furniture they do not actually have. Unrealiable honestly shady business. Try somewhere else first lest you also spend 2 months without clothes. James C. Got me all set up with the bedroom set I was looking for. He was very nice helping us find everything.
Austin was very helpful and friendly! I did not feel any pressure to purchase anything I was not interested in. He’s very good at his job. And the store is beautiful!
Timothy was great! Ask for him, he’s the man
We were very well taken care of by Austin. Our experience was professional and completed in decent time. Austin was kind and knowledgeable and got us squared away with a new and complete bedroom set for our baby girl
What an awesome experience. Timothy was so professional and patient. I see why everyone likes him so much. He walks so fast I can why he has several customers calling his name. I will definitely be back to see him for my new mattress. Great Job Mr Green.
We’re pleased to share our positive experience with James C. at Ashley’s furniture store! Yesterday, we were immediately welcomed with a warm smile from James C. We exchanged names, and he gave us personal attention without being overbearing or following us around the store. James C. was friendly, professional, and accommodating. We appreciated how he was always available while giving us the time and space we need to make thoughtful decisions. Before we left without buying anything, he gave us his e-business card. Today, we returned and looked for James C.; we’d measured our space to ensure everything would fit well and were ready to purchase. When we saw him, he gave a friendly wave and explained he was helping another customer but would be right with us. He remembered our names and even the furniture we’d seemed the most interested in the previous day. He was honest, forthright, and thorough as he walked us line by line through the e-paperwork. It was a smooth process that ended with the general manager finishing up and asking us to leave a review, which we are glad to do. Thanks for a comfortable and enjoyable experience, James C.!
Christina was very friendly and was a quick and easy process
Had a great experience. Store was very busy but Bobbie was great. Answered all the questions and provided all the information needed to assist me in getting what I wanted.
Kristina was great. She made our visit easy and stress free.
Timothy was a great sell’s person!
Timothy was amazing at his job!!!He was very professional and answered every question we had.
Christina was very helpful for us.
Christina was great.
Ashley Furniture has been my store of choice for a long time. Timothy was a great salesman and very helpful. I will be back again.
Timothy was a wonder salesman! From the time we entered the door, he greeted us with a smile and made sure he answered all of our questions. Overall, a great experience! Please ask for Timothy when you visit Ashley Store in Colonial Heights, VA.
We had a wonderful time shopping with Timothy today. Great experience .
Timothy was great! Explained everything and was knowledgeable . Thanks
Bobbie was very attentive and helped us throughly. She is wonderful!!!
Randy was a great salesman’s and was very helpful!!
The new store is amazing. A wide selection at a good price. I'll go back. It's time m e foe me to d I an upgrade anyway.
Very good customer service. Will shop here again. Good prices.
I really thought I couldn’t afford Ashley Furniure but Timothy truly impressed me and listened to me. He got me 24 months no interest and with only a little money down. Thank you so much Timothy. I am your customer for life. Great Job and I am so happy.
My husband and I had the Best experience at Ashley furniture in part due to the Best customer service representative Kristina Woods!! Thank you Kristina for your patience with us. You were so cordial and made our trip to Ashley's worth our time. And we are definitely looking forward to a long term relationship with Ashley's...and Kristina!
Belinda was very helpful and polite. She is exceptionally knowledgeable about her job dealing in the furniture business.
Timothy was an excellent salesman. He walked us through buying the perfect purple mattress.
Rita provided outstanding customer service for our purchase!
Austin is great, he was very patient with us, has a positive attitude. He helped my wife and I decide which dinning set was perfect for out home. He also helped us with a tempur-Pedic mattress base.
Kristina was very knowledgeable and patient while helping us look for furniture and couches. Awesome experience.
Kristina was a joy to work with.
Timothy was very helpful with our purchase. He listened to us and showed us several options and allowed us to make the best decision for us.
Timothy is amazing in your Colonial Heights Store!! He is knowledgeable and prompt. He listened to our needs/wants and showed us many options to help us decide. We appreciate his help and look forward to our fabulous new furniture! Thanks Timothy!!
Timothy was very friendly and indeed knowledgeable of the store's inventory. I will refer him to other customers.
UPDATE MAR ‘24: I am disappointed with the delivery aspect of this store. I was given a delivery date/time window which was sent to me by email and text. That day came and nothing. I tried to call central customer service, which is impossible to get a hold of. When I finally got someone, the rep told me that my delivery was not on the route that day. I was angry because i rearranged my day for this. The rep couldn’t give me a new delivery date. I called the CH store directly and no one was answering the phones/machine said the story was closed. On a random weekday? So I had to go to the store to understand what was happening. At the CH store, I spoke with someone name Kayla. She was very nice, but asked i call back in a few days because my mattress was still on backorder. How is a product that was already confirmed to be delivered still on backorder??? I called back Kayla a few days later and she gave me a new date for the following week (which is now about 2 weeks later from the original date i got). Honestly had no trust that this new date was solid but whatever. It ended up being delivered on the date she gave me. Nice people in this store, but the logistics are awful. If you need something quickly or need to stay home from work to wait for a delivery, I recommend double thinking Ashley. The purpose of our visit my family was looking for a mattress that we had seen a few weeks earlier. Belinda came to help us out and still broke everything down for us as if we had never seen the mattress. She was very patient with us. She made us feel like we made a right decision. Everyone was very nice who helped us in the process. If you plan on visiting, make sure your day is free because this team really takes their time to make sure all the details are in order. Luckily you get to sit back on the comfy sofas! Thank you Belinda and team for your great customer service.
Bought furniture today from Belinda. She was great! Very patient and knowledgeable as we debated between several living room suites. We were never made to feel rushed. Will definitely come back!
Austin helped me pick out my new living room set. He was great. Very nice and knowledgeable.
Austin was courteous, nice, great and very knowledgeable. I will tell all my family and friends to come see ONLY him. Thanks for your help Austin.
Christina was very helpful and we're excited for our new furniture.
Timothy was an excellent salesman! Would highly recommend to anyone!
Timothy was an excellent salesman! Highly recommended
I had an awesome experience with Ms. Belinda. Excited to decorate my home after not having furniture for quite some time!!!!! Lol
My partner and I visited Ashley furniture after months of online shopping for a bedroom set. We walked in and met Belinda. Her energy was unmatched as she helped us find the set we found online. She kept us laughing the entire time. If you come to the colonial heights location, give her a shout and she will take good care of you. Thanks again, Belinda!
Belinda was excellent
We had a wonderful experience with James.C. He was so helpful, patient and honest. We spent almost 3 hours with him and he was super pleasant the entire time. He simplified and made the shopping and buying experience very enjoyable. He provided valuable information and really worked with us and our budget and time frames. 10/10 customer service Thank you Mr. James.C. We will look for him the next time we come in!! Also a very beautiful store and incredibly knowledgeable staff.
Timothy exudes positive customer service! Knowledgeable and friendly! Thanks so much for making it a confident decision to buy our couch
The new store is beautiful. I didn't even make it to the 2nd floor. Maybe next time. Timothy is polite and professional. He let me walk around and didn't pester me. When I found a bedroom that I thought I liked he took me the bedroom set that I fell in ❤️ with. Great Job Timothy. See you real soon
I was just amazed by the new and Timothy Green and Eddie Roget. They were so friendly and knowledgeable about the pros and cons of different furniture. I canceled my purchase at Rooms. And even though I wound up spending more money I am getting a higher quality furniture. Timothy really put a smile on my face because he made appreciate the decision’s I made. See you real soon
Timothy Green was awesome. A great help in every aspect of the sales experience
Wonderful experience! Timothy Green was exceptional, patient and very helpful!
Timothy Green outstanding. Did everything he could to make it work for us! Did a outstanding job. Real respectful friendly and patient during our decision making! A+ in our book!
Austin Pulley was fantastic to work with. We came and told him exactly what we wanted. He took us directly to the one we wanted. We were open to other couches, but settled on the one we came to get. He answered all of our questions!
Austin was wonderful to work with. He listened to what we were looking for, showed us items within our budget, and worked to get us the best price. I would recommend him for any future sale purchases!
Worst service & experience I have ever had in my life with a furniture store .
The first day we came Timothy was helpful but not pushy. We came back the next day to purchase and the process was very easy. Would definitely come back in the future.
Belinda Miles was very personble, and very knowledgeable. She made our experience at Ashley's enjoyable.
Timothy
I am so happy with my new power-reclining sectional. Ms. Belinda was so extremely helpful with choosing the right furniture to add to my living room. She was so pleasant to work with. She greeted me with a smile when I first arrive to the store. She took the time to find out actually what I was looking for. I didn’t feel rushed or pressured to purchase anything. I am so glad that I picked this beautiful grey sectional. It brings so much brightness and life to my living which is where I spend most of my time. The delivery was super fast as well. I ordered my sectional on Feb 3rd and it arrived today Feb 10th. I appreciate the outstanding customer service from Ms. Belinda. she was so patient with me and she even called me to ensure that I was happy with my purchase. I also ordered a Lift Top Cocktail table that is on back order. My fur baby Layla also loves it! I would give 10 Stars if I could.
It is always a good experience when working with Austin at Ashley in Colonial Heights!
Wonderful store and absolutely the Best staff ready to greet you and assist you on every level. The biggest shout out to Angel who was one of the best encounters we have experienced in our search for the answers to all of our questions! Give this man a Big raise! True asset to this location!
So, I came in here with my parents they were visiting from out of town. They are currently remodeling their home and looking for something new. We came in here and met an amazing guy and employee Angel. He took his time with them and answered all questioned with confidence and knowledge to back it. My parents who are usual skeptical and very cautious were made very comfortable and they made the right choices for them. Extremely please with Angels service and the whole experience. I would recommend this location over all the others I’ve been too. If you go, be sure to ask for my guy Angel.
I had a great experience with Timothy Green. Thank you much.
Belinda was very helpful with helping us pick out a mattress and she was able to help my husband find a pillow that he liked for the first time ever that he wanted to take home.
Belinda was a awesome salesperson
Austin was amazing! He helped me out with everything I needed! Got me all the deals!
Great costumer service and help finding the furniture i needed.
Kristina was great and knowledgeable.
Angel did an awesome job in helping us find what we needed and then some! We left happy and excited for our new purchases. He was very friendly and personable, we enjoyed our experience! Thanks again Angel!
Austin was such a pleasure. He was incredibly informative and so patient. He worked with us and worked hard to help us find exactly what we are looking for . Thank you Austin!
The store gorgeous, the service outstanding. We shopped at 3 different stores in the area. Nothing compares to the experience we received from Angle our sales expert. A local guy that understood our budget and needs and never failed to meet them even with our busy scheduled when it came time to order I was able to complete everything electronically on my lunch break and delivery was the same week!
My and had a great and warm experience with Mr Timothy Green
Timothy was very helpful and gave such wonderful customer service . Will be coming back in the future.
Great service took me to exactly what I was looking for thanks Timothy!!!
Timothy did an amazing job helping me with everything, very patient with me, & answer all questions
Kristina was so easy to deal with and helped us pick the perfect living room furniture! Highly recommend Ashley in Colonial Heights.
James C. was a delight. Thank you your service
We were so lucky to have Timothy Green help us today. He took his time and let us walk the store until we found what we were looking for. Thank you for everything.
Timothy Green did a great job of listening and showing us the pieces that will us happy. The new store looks soooo beautiful.
(Translated by Google) Very good service we feel very well cared for by angel we give 10 out of 10 (Original) Muy bien servicio nos sentimos muy bien atendidas por angel damos 10 de 10
Austin did amazing. Easy going and knowledgeable. I explained what I wanted and he immediately was able to get me what I needed! Photo of the gorgeous set i purchased
I came to Ashley’s in colonial heights VA and worked with Austin. After having a negative experience at the Alexandria VA location it was great to experience great customer service. He truly caters to his customers and makes them feel at home while home shopping. I 100% RECOMMEND WORKING WITH AUSTIN AT THE COLONIAL HEIGHTS ASHLEY LOCATION!!! Thank you Austin!
Great experience in the new Colonial Heights store with Austin! Definitely night and day from the last horrible experience at the Hull St location. I was all but done with Ashley Furniture do to that but decided to give them 1 more try. Austin more than made up for it!!!
Kristina was amazing as always! Please ask for her when you go in!
I am satisfied with the service I received at Ashley Colonial Heights. Kristina was friendly, attentive, and helped me find the furniture I wanted.
Belinda was very helpful and informative!! I would recommend her to anyone needing new furniture.
Austin is a very good at what he does, very polite and well mannered. we enjoyed his presence and the customer service all around is out of the roof ! great job and no doubt that i wouldn’t come back. love it
Timothy was wonderful
Belinda Miles was a very nice salesperson to work with. Ask for Belinda for all your furniture needs.
Belinda miles is a great sales associate!!! She helped me find the most comfortable mattress!
Timothy was very helpful and attentive and showed great customer service. The showroom is very clean and organized.
Belinda was AMAZING! Top notch customer service!!! I will be coming back!!!
Timothy was a very knowledgeable salesman and got me what I needed in 2 days
Randy was so sweet and helpful. Great energy
Colonial Heights Ashley's furniture store has the best deals and Austin our sales guy was great 👍
Austin was so great!
Austin was great!
UPDATE- she went up there and spoke to a DIFFERENT manager named Mr. Jordan who said her couch will be delivered 01/26. If this happens I will change my review! Thank you Mr. Jordan! My mother in law Angela bought a customized couch from here. She ordered it at the beginning of December. Paid in FULL December 10th. Not only did they deliver the WRONG couch they ripped the power lines down in front of the house and didn’t do anything about it. After they delivered the wrong couch they made a promise to have the correct one to her in her in TWO weeks. The manager made this promise himself via email. After two weeks passed she reached out twice via email with no response. NO response. It is now 01/23/24.. As someone who’s been in management positions with customer service her entire life this is unacceptable. My mother in law now has to take time off from work to go up there to get some type of communication since no one can respond to her via email or by phone. SHES GOING ON MONTH TWO WITH NO COUCH AND NO offered solution!!! No offered discounts!! NO COMMUNICATION?!?! This is unacceptable and I DONT recommend ordering anything from this company. It’s not hard to be patient or understanding with a company when they communicate. It’s not hard to have compassion for companies who are behind or struggling when they communicate but no communication and no solution is absolutely uncalled for.
The person who helped me and my family was such a helpful person really friendly . Thank you to Timothy Green for helping us purchase our beautiful section and dining table!! Please more customers service like Him !
Great service with Timothy Green. However the store was extremely cold. Had it not been for the professionalism from your associate I would have left!
Austin was very helpful and knowledgeable! Will return in the future.
Bobbie was a great help finding exactly what I wanted. She made shopping fun
Bobbie was super helpful. She was patient and answered all our questions and helped our undecidedness! Definitely recommend working with her.
Austin pulley was a great assistance Very knowledgeable
Massive store with a huge variety of home goods and super friendly staff. Our salesperson, Timothy, was awesome, knowledgeable, and kind. I would work with him again 100%
Timothy was wonderful to work with! Respected my price point and what I wanted without trying to upsell me. Would definitely go back to work with him.
James C was very attentive , professional and was a great help with helping us find what we needed. He made sure to answer any questions we that we had. I would definitely recommend anyone that is looking for great furniture for a great price to come out and see James C
Meet James C. Of all the salesmen I have met for furniture shopping. I felt James was genuine, honesty, and the integrity of what a salesperson should value. He was paitent and answered all our questions while meeting our needs.
Fantastic experience with James C. My bf and I have been looking for a couch for a long time and he was very accommodating.
The new location of Ashley’s in Colonial Heights was very neat and easy to navigate. They have a great furniture selection and the staff was very helpful. Shoutout to Timothy for helping me search for bedroom sets and price match them.
Timothy is awesome. Thank you so much.
Belinda was very helpful. Nice sales lady
I contacted the Ashely Store in Colonial Heights in reference to a bed. Not just any bed but a split California King for my parents. I currently live in Florida and my parents in Virginia. I made an appointment, for my parents to see Austin, one of the sales associates. Austin took great care of my Mother and Sister who took my Mother to the store. He was very knowledgeable and showed my Mom different options to see and actually try for herself. This type of customer service is top notch and Austin showed by rewarded for not on his knowledge but interpersonal skills when dealing with his customer’s. Thanks to the other staff who assisted in the process. Austin, thank you!
Ashley has a huge selection and flexible options. Austin was extremely helpful and easy to work with when it came to finding our new couch and mattress. He worked to find our exact needs as far as fit and payment options. Highly recommend!
Love the new look! Has a bunch of styles to choose from. The workers are helpful, and not overwhelming. Austin was a great help with answering questions we had and getting plans set up!
Austin helped us find a mattress and was incredibly nice and extremely informative. I will definitely be asking for his services again.
Austin was very informative and super sweet! I will definitely be coming back whenever I need any type of furniture.
Has a great experience with Timmy Green great salesman
Jordan and Belinda were both so helpful. They made furniture shopping easy
James C. great salesman very polite funny will recommend others to see him will see him again in future love my furniture 😊
Fantastic Service from Jordan!!! Couldn’t have been an easier transaction
Johnathan is very helpful and listens to your needs.
Good first impression , huge showroom of furniture , bedding and decor . Knowledgeable and friendly staff. Great new modern location in Southpark. They do not pick up your old furniture but give you a list of local charities that might.
The selection of styles and the knowledge of the staff made the furniture buying experience positive. I’ll be back!
I pay for warranty on my paid in full recliner and coffee table set , I fell on hard times and let them know I no longer needed the warranty. They refuse to stop taking the 92 :33 a month .I don't owe them anything. They could care less .they took 95$ this month. I paid for my furniture in full .they will take this money's for 12 months over a thousand dollars for warranty. That I told them I can know longer afford. It's not like I owe them anything . What can I do .
Austin was very friendly & helpful in the purchase process. Can't wait to get my new living room furniture in my new house.
Austin was very helpful in acquiring our new sofa and loveseat. He was courteous, knowledgeable, respectful of our time, and walked us through the entire process. Ask for Austin when visiting the store.
Austin was wonderful to work with during the grand opening event!
Saw Rita bought sofa and recliners she was very helpful and had a great experience with her. This is the second time we have used Rita to buy and will do so again
I stayed in the store for hours because I’m that indecisive but Austin was absolutely amazing. He was so patient and helpful.
Steve is the best! He answered all our bed questions. The twin temperpedic adjustable bed is a life changer!
Steve Humphries was amazing and so helpful. He made the experience so easy and quick.
Johnathan did a great job
Great experience with Bobbie!
Bobbie was great!
Came in to Ashley’s for their grand reopening here in Colonial Heights Virginia. Was met by Austin who was very helpful and courteous with our questions. Austin directed us to what we were looking for and allowed us to browse the stock without hovering over us. Overall, was a very pleasant experience and we did not feel pressured at all to purchase anything before taking time to discuss with our family. If you are going to this store location ask for Austin, he will set you straight and make you leave with a smile on your face!
We saw the sign for the grand opening and decided to check out the new store. Kristina greeted us as soon as we walked in. She was amazing, she was very patient, helped me find the best mattress & bed frame. She went above and beyond for both me and my mother. The best experience I’ve had at a furniture store!
Thank you Austin for taking time to explain Bed's to my wife and I. We love our new Ashley's firm matress.
Kristina was awesome super easy to get along and deal with and super helpful I definitely would recommend Kristina
Very Helpful Thanks Keith and Belinda @ the Colonial Height Locatiom
Johnathan did a great job making sure my mom & I were taken care of, and helped us get the furniture we wanted.
Austin was courteous,fast and very helpful. Austin, was very knowledgeable and offered the best deal for our purchase. If you need home furnishings, go see Austin at Ashley's Furniture, colonial heights va.
Came in with zero knowledge and walked out with my whole home furnished. Kristina provided what was likely the best shopping experience I've ever had. Informative, insightful, and super friendly. Won't go anywhere else for furniture.
Had great experience today, our sales man Johnethen is very Patient and professional , he helped us find the right one fit our badges ; highly recommended Johnethen !
It was great. Jonathan helped us find what we were looking for.
Thank you Timothy Green for the best advice/experience!
Awesome representation of Ashley furniture. Thanks for all the help. Timothy Green was awesome.
Randy was super helpful and very friendly!
Thanks to James C. and the crew at Ashley in Colonial Heights. The store is beautiful Highly recommend to visit.
Jordan and Belinda were fantastic. They catered to our needs and provided wonderful information. We visited with two young children and were in and out in an hour. I couldn't ask for better customer service. Will be back in the future!
Austin was great he helped me find the bed I needed. If you need help buying a bed ask for Austin!
Very nice salesperson Mr James C ... Thank you James C.
Randy was such a patient and pleasant person to work with. Will certainly refer him to others in need.
Jonathan was great! He was very informative and helped us a lot!
Jonathan was helpful and kind!
James C. was extremely helpful and knowledgeable. He did a great job showing us all options and discussing prices so we could make the best choice for us.
Just checked out the new Ashley store. Went in to look, and came out with a living room set! Get with Timothy Green there, he's great! Honestly, doesn't hawk on you and allows you look around in peace. Super helpful and he made checkout easy and fast. Thanks Tim , we'll be back.
Timothy Green at Ashley furniture in Colonial heights was so much help.
quick and easy service
James C. Was great. He was very knowledgeable when it came to their furniture and he had a great attitude.
We loved working with James C. We know who to ask for at the Colonial Heights location!
Jonathan was extremely helpful. Helped us buy important pieces for our forever home!
Belinda was awesome!!!!
James, C is the best sales representative at Ashley’s Furniture Store off Temple Ave. My next purchase I will definitely ask for Charles, C
My mother and I received excellent service from Timothy Green! He was knowledgeable with the products and found exactly what she was looking for at a reasonable price. Thank you Timothy!
My experience here at Ashley was wonderful. Soon we walk in Austin welcome us with open arms. He helped us in every way possible. Definitely made us feel at home, took very good care of our wants and needs. 👍🏽
Austin was great!
Good experience with Jonathan, very helpful every way , find me exactly what I was looking for!!!
I very much appreciated Austin’s helpful advice and counsel as we looked through the Colonial Heights store. The facility is lovely, the quality and selection of the couches is excellent. We will be back!
Keith helped me find a recliner for my fiancé and was the biggest help finding what would work best for us
James H was such a great salesman to deal with! Thanks…
Upon walking into the store my spouse and I was greeted with a bright warm smile from Rita. Rita was so informative and showed us plenty of options for our future plans. Rita also let us test out different items from entertainment stands, beds and couches. Definitely recommend her service 10/10
Rita did a great job helping me ( josh) and my girlfriend (keita). She had a high intelligence on sleep patterns and was a great help for us future house buyers looking at different furniture options. Definitely needs to be employee of the month because she is outstanding and very polite. We decided to get a new mattress today and without her help we would’ve been still searching so thank you.
Kristina was very helpful and very respectful toward me and my family! 2 thumbs up!!!
Jordan is the best!! Highly recommend asking for him when you come in the store.
Austin and Jordan were very helpful in purchasing my furniture. Austin was very knowledgeable about all of the products in the store. He answered all of my questions and walked the store with me several times to assist with my inconsistency.
Kristina was amazing! Very helpful in finding exactly what we wanted. Very personable with a good sense of humor! Very pleasant experience overall.
Kristina is amazing go see her at the Colonial Heights location. She is thoughtful, caring has great taste in furniture and decor
Patient, not intrusive while we browsed
Belinda was amazing to work with. She assisted us in picking out living room and bedroom furniture that suited both of our needs and wants all while making the process easy and stress free.
Jonathon was so good working with us. The whole team chipped in to help us. Great customer service and the sale was awesome.
Belinda was extremely helpful and an absolute pleasure to deal with!
Austin was fantastic! He helped us yet let us explore on our own. My significant other and I were very impressed! We absolutely recommend this store and the staff.
Jordan was awesome. I found the perfect piece of furniture and he worked diligently to make sure my experience was as smoothly and as pleasant as possible. I will definitely be back to this location for all my furniture needs.
Great service with the worker here! The credit approval platform could use work though..
BOBIE WAS WONDERFUL AND AWESOME. VERY INFORMATIVE AND FUN. SHE MADE ADULTING A LITTLE BIT EASIER!!!!
Belinda was very nice and easy to work with. she helped us pick out bedroom and living room furniture that suited all of our wants and needs. She even ensured that we got all of the deals and discounts available at the time that we didn't know about but could get.
Timothy Green is very efficient in assisting with customer needs. Did not attempt to push more than we desired to purchase. Explained everything in simple English, no jargon.
Timothy green Was a great help at the ashley I would personally go for him if you go to Ashley and if he not at your Ashley then go to the one with him in it
Timothy Green He sold me a sectional and worked his magic so I left with what I came in for!!!
Timothy green
Bobbie was great to work with. Very friendly and very knowledgeable about every product. We look forward to working with Bobbie in the future.
Bobbie was amazing. She helped us find what we were looking for and then some. She is very knowledgeable, very friendly and an all around enjoyable person. We look forward to working with her in the future.
Austin was awsome!
Jonathan was amazing! So helpful and truly took his time to show us around and make sure we had the perfect piece of furniture for our home!
My man Timothy Green really helped us out with our new bedroom set! He was so helpful and made sure we stayed within our budget and hooked us up with some great add ons! Will definitely come back for Timothy!!
Originally I gave this place 5 stars but events afterwards have caused me to edit my review. Firstly, the entire time we were there they kept telling us it was 0% financing for 72 months. We asked repeatedly is it really 0% and were told repeatedly yes. Come to find out it’s not and they will not honor it because there’s no proof we were told. Secondly upon delivery the workers rushed me to look at everything and the second they left the driveway I noticed they had left a ton of garbage and one of my nightstand drawers was left open I just assumed from being moved around but no it doesn’t close at all. Was told once they left it’s out of their hands. The furniture (that is actually functional) is beautiful but customer service is highly lacking.
James C did an excellent job assisting with my purchase
He was very helpful!!! He was able to answer my questions pertaining to my selected items.
The salesperson was patient and very patient with me. I felt comfortable with making a purchase.
Timothy Green was awesome. Helpful, Attentive and Informative.
Timothy Green was invaluable in making this happen for us!! He went above and beyond to make sure we got the best products and yhe best deal possible!!!
We visited the Ashley store at Southpark Mall in Colonial Heights VA. Working with a young man by the name of Kenny, we tried several different bed styles before deciding on the perfect one for us. The service and price was as expected. Our problems began with the delivery and setup end of the transaction. Three weeks after the sale we received a series of texts letting us know when delivery would be made, the date was difficult for us because no one would be home at the time of delivery. Upon responding to the texts and requesting the next day we were advised they would have to set up again and would be another week or so. No further correspondence was made and the delivery truck arrived on the original date and 30 minutes early. Luckily my 18 year old daughter was home to answer the door. The delivery guys were rude and would not wait until my wife could get home in 10 minutes or so... The delivery guys proceeded to put this box spring and 150 pound ROLLED UP mattress in my foyer and left before my wife could arrive. No set up offered, just put it down and left. We just left Ashley, the people at the store would only give us a phone number to customer care for us to call. My wife was on the phone for 30 minutes or so and the final result is that one man will come to our house to do setup tomorrow. Please remember the mattress although still in the roll is at least 150 pounds. Can't wait for the person to ask for my help lifting and taking up stairs for setup. Update as complete.
Belinda was such a huge help! She went out of her way to make sure my friends got exactly what they wanted and in a timely manner. Great location and options for everything
Johnathan was very helpful and nice
I was greeted so fast and so nicely the moment I stepped through the door. Timothy Green got with a new couch instantly. Thank you.
Timothy Green was invaluable in making this happen for us!! He went above and beyond to make sure we got the best products and yhe best deal possible!!!
I walked into the brand new Ashley's Furniture store in Colonial Heights and was greeted by Kristina. Now, most of the time, furniture sales representatives can be pushy and hover over customers until they walk out or are pressured into the sale. Kristina did nothing of the sort. She allowed us the ability to shop freely, listening to our feedback and observations, while providing expertise and valuable recommendations. On top of that, the new store's location is definitely more open and bright. By the end of our time in the store, our little one went from "I'm wanna leave," to "Do we have to go? Ashley's is my favorite store!" Job well done. We'll be back Kristina.
Austin at the Southpark location in Colonial Heights, Virginia was great! Very knowledgeable and helpful in assisting with the purchase of a bed and mattress. I would recommend Austin to anyone in search of a good night’s sleep!
Austin was Great with helping me in what I wanted! He was very nice didn't make anything awkward. Even though I didn't get what I wanted, he still made an effort to try and find me something similar at a better price. Overall, great experience, 10 out of 10 would recommend to a friend.
Johnathan embodies exceptional service, guiding me through an extensive selection of furniture with unparalleled expertise. His attentive and personalized approach made me feel valued as a customer. His knack for understanding my preferences resulted in finding exquisite pieces that fit seamlessly into my home. Not only did he offer an impressive variety, but he also ensured remarkable value for every purchase. Johnathan's dedication to service, the diverse selection available, and the exceptional value provided make him a standout in the world of furniture sales.
If you want an excellent sales experience, ask for Austin !! He is patient, knowledgeable and very helpful.
Austin was absolutely amazing and so patient with me and my mom as we took up most of his day. He also took into account another sales person, Timothy, had orignally started with us and since he wasn’t working today.. helped continue facilitate getting everything we needed for my new house !
Went in and was a fast sale. Happy with our purchase.
Austin was friendly, and is an expert at what he does. I would recommend him to anyone.
I had a good experience with Jonathan. He found what we were looking for. We were very happy with him. He was also very patient with us.
We were very pleased with our interactions with James C and Eddie.. super helpful!!’
Had a wonderful experience with Timothy Green our sales consultant. We will definitely be back. Excellent customer service
James C. at Ashley furniture in Colonial Heights, VA made my shopping experience very pleasurable! Thank You!!
Kristina was very helpful in helping me select my furniture and mattress. I would choose Kristina to help you pick out your furniture of choice.
Kristina was awesome! Very helpful!!
Bobby you are awesome girl. Very knowledgeable in the sales area. Thank you for helping me with my purchase.
Rita was very helpful and easy to talk to. She explained everything thoroughly to me and made the shopping experience very pleasant.
The service was great. Rita walked us around, listened to what was wanted and took us right to it.
Austin was simply amazing! He's literally the epitome of what a salesman should be. What an amazing store.
We had the best experience with James C.! He is very knowledgeable about all the furniture and will do everything he can to get you a great deal!
Kristina (with a K) was awesome! Very personable and helpful.
Wonderful service. Timothy Green was pleasant, knowledgeable and fast. We knew what we wanted and he got us taken care of very quickly.
Kristina was really great. She came straight to us and helped us figure out what we needed. Thanks for your help
I enjoyed my experience at Ashley I had Timothy G help my husband and I out with picking out a couch. Timothy was not pushy, he directed us to the area of couch we said we wanted and let us decide and came back to check in on us so we had some time to discuss without the sales person in in our face.
Timothy Green provided good service and helped my wife and I find a couch that we love!
Timothy Green was the our salesman for this trip to Ashley furniture. Our experience was absolutely great, hassle free. We will certainly be back again in the future.
I am so very happy and pleased with my purchase from Timothy Green. He was soooo patient with me and listened to what I wanted to do with my living room. He even helped me with a lift chair that I didn't think I needed. Great JOB Mr. GREEN.
Belinda was an excellent salesperson . We love her and she was an great asset and had great knowledge of her job
Kristina was wonderful to work with. Showed us many options that were close to what we were looking for, but ended up going above and beyond finding the exact couch that we were looking for even though it had been discontinued.
Kristina was very helpful and diligent!
Very helpful and personable- Belinda.
Timothy Green
Love the new store in the old toys r us building! There's so much to choose from! Will definitely be coming back for more! Kristina helped us out and was not only helpful but really funny too! Can't wait to get our new sectional in!
Timothy Green made the process for us very easy and very simple we really appreciate him.
The experience at Ashley was quick and efficient. Timothy Green was able to quickly meet our needs and get us answers to our questions, and give us the best price possible gorgeous our furniture. We will definitely be back again.
Amazing job! Was very patient and helpful in finding the perfect couch for our new home. He was also really great with my son. He was very very welcoming.
This is my 2nd go around with Ashley Furniture and though my first experience was not so pleasant, from sales to delivery, I can truly say today that thanks to Austin at the Colonial Heights location, he has restored my faith in humanity as well as Ashley’s!! Thank you so much Austin! From our initial phone call all the way through coming in to do the paper work! I appreciate you making it an easy and smooth process!
Huge thanks to Austin who took the time to educate and give 5 star service. Outstanding all around!!
Austin is amazingly knowledgeable, patient, and enthusiastic in his ability to help make the right decision. Going back to see him for another purchase soon!!
Jonathan did an excellent job helping us with our furniture needs.
Jonathan did an excellent job helping us out.
Timothy Green was my sales representative. From the time I entered the store . When he approached me and I told him what I was looking for he was in spot . I purchased the bedroom set
Awesome experience with Timothy Green. He did a great job of listening and paying attention. Go see him. I love it when someone pays attention. Greats Job.
James was amazing and certainly will be back.
I had an awesome experience. My salesman Timothy Green was very professional knowledgeable and nice. He helped me out a lot!
Belinda was a the best. She sold us a mattress with the adjustable base. See Belinda at Ashley Furniture.
Austin at Ashley furniture is a fantastic salesman very kind and friendly I would definitely recommend him to anyone.
Austin helped us! Was very professional and honest!
Johnathan was outstanding. He was very knowledgeable about the furniture and types of mattress.
My fiancée and I recently visited the new Ashley location and worked with Kristina! She helped us through every step of the way with purchasing a bed frame, dresser, and mattress. She was very tentative with our needs and wants and lots a laughs along the way! Your next visit to Ashley furniture ask for Kristina, you will not regret it! Thank you again Kristina!
I went into the store in Colonial Heights, VA and met with Austin. I was walking around, but he noticed I was at the desk and looked as if I still needed some help. He helped me get clarity on my concern and the store was able to help me. Austin was very professional and engaging. He’s a great part of the Ashley Team!!
Assisted by Austin Pulley, very patient, polite and knowledgeable
I had the absolute best experience at Ashley furniture today. Austin and Bobby were amazing! They were very professional and attentive. I would highly recommend both of them,
My fiancée and I recently visited the new Ashley location and worked with Kristina! She helped us through every step of the way with purchasing a bed frame, dresser, and mattress. She was very tentative with our needs and wants and lots a laughs along the way! Your next visit to Ashley furniture ask for Kristina, you will not regret it! Thank you again Kristina!
My Salesperson (Keith) was excellent. He was very professional. He was really helpful while my husband and I made our decision on our furniture purchase.
Quick and easy! Will be back.
Bobbie Farley was very friendly, knowledgeable and professional.
Kristina was super awesome and helpful! We purchased a reclining set that is very comfortable. The new store is really big, clean, and has tons of options available. Would definitely shop here again!
It was amazing. Shout out to Timothy green for making sure we got our dream couch!! And had so much patience with my wife
Timothy Green was an amazing help to our furniture buying experience! He was very patient with us & gave us all of the information we needed. Thank you Timothy!
Very pleasant Castle free I really think Austin for being so nice so !
My husband and I, bought a bedroom set from today. Our sale rep was wonderful.
Went in with the intentions of just looking. Belinda greeted us and was so helpful. She guided us through the store and located a table I loved. Check out was fast and I plan to be back very soon.
The new store is gorgeous and the staff are all incredibly friendly and helpful. Timothy Green helped me find the perfect solution to my very small space, so thankful for his kindness and patience!
Timothy Green was great to work with
Timothy Green was very helpful and patient with us during our recent dining room table purchase.
Timothy Green has great customer service skills. He was very patient and helpful with a smile on his face.
Belinda was amazing! She and her team made sure we got everything we were looking for and the best possible deal. We will definitely be coming back for future purchases.
Sales people (Austin) were great. Friendly, not pushy, helpful.
This my and my mom’s second experience with Belinda. She’s still the BEST AND we’ll be back again!
Belinda helped my wife and I pick out a new kitchen table, chairs and a new couch. She did an awesome job!
Timothy Green is a great help, as soon as we walked through the door he made sure my mom was taking well care of.
Timothy Green was a great help very friendly and good customer service.
Austin did a really great job assisting Me finding a good box spring for My Queen size bed.
James C was very kind and patient in helping us to pick out a set for our living room. I specifically told him I was trying to find a sofa and Loveseat for under $1500. He knew by heart where all of those items were. We settled on a beautiful blue set and we are so happy with our choice!!!!!
Keith was amazing and really helpful, he helped us individually pick out furniture with patience and it was a great experience!
I loved the experience! Austin greeted my sister and I as soon as we entered the store. He was such a big help from showing us different pieces in the store as well as setting an affordable price.
Came in to the colonia height location! I was helped by Kristina! And she is truly wonderful very helpful! Honestly 10/10 customer service! If you go ask for Kristina!
Came in to buy a dining room table. Austin helped us and was very knowledgeable about the table and chairs. He wrote everything up and was very fast as we liked.
Austin was very helpful and I was able to find the perfect living room furniture for my new home. He also does a good job with keeping us as customers engaged. Great work Austin!
Austin was so helpful’s and reassuring! Next time I come back I will be asking for him by name!
Austin was super informative and made sure I took my time and knew my options. Very friendly and helpful. Kayla was great at getting my financing and delivery in order. Thank you both so much!!
Beautiful new store! Our salesman, Randy, was helpful and professional.
Austin was very patient & kind he answered all my questions throughly and I truly appreciate him
Austin was awesome to work with. Super helpful and made sure to point us in the direction of sectionals that would fit our needs.
Love it James C is a great worker and he’s very patient with me and my mom he helped me out a lot and the store is very welcoming
Very friendly and easy to work with
Jonathan was very helpful and gave information that was beneficial. He helped break down numbers for us and was very patient!
Johnathon was great
Came in and Jonathan greeted us at the door told us about the Blk Friday sale ending today. He gave us time to look and we went to find him to tell him what we liked . He came and explained the price with sale offered protection on our love seat and told us the final price . It was just easy to come in and get our love seat will come back and look for him on our next purchase. Thank you
Jonathan did a great job helping us find the perfect fit for our living room
Timothy Green was a pleasure to work with! He made our transaction simple and easy! Extremely professional and works for the customer!
Kristina is great! Helped us find an amazing couch. Super friendly and made sure we were happy with what we got.
I had a seamless 1st time purchase from Ashley Homestore. Bobbie Farley was wonderful! She truly made it a great experience.
Austin was excellent in his knowledge, friendliness, and helpfulness with our purchase of our couch. The price was right and quality seems very good (will let you know in 10 years).
James C. was amazing today. I needed a power lift recliner before having my hip replaced and was a tremendous help. Thank you!
Always a pleasure to buy from. Christina was very helpful and a great salesperson!! Will definitely keep buying furniture from here!
Bobbie was very honest helpful and patient with my family and answered all our questions.
Really wonderful experience, ended up getting what we were looking for and Austin really helped us throughout the process from beginning to end. Will surely be back for future purchases!
We walked in Ashley furniture and Jonathan was our salesman. He came and checked on us repeatedly and told us if we needed anything to let him know . He was very kind and had great customer service. We left with a beautiful coffee table and also a great experience .
Kristina was amazing! She gave us time and helped us every step of the way until we found the perfect couch for our family.
Just bought a double recliner . Had fun buying it . Austin Pulley , our sales advisor , was friendly , helpful and transparent. We'll look to Austin if we need more furniture . The young lady , Nya, who handled our payment was very nice .
Found just what I wanted!
Austin was SO helpful! We were trying to match a loveseat that we had and Austin knew just what to do!
Absolutely amazing I wouldn't have chose another store! So happy for the help!
Very good and helpful
Had a most pleasant experience working with Belinda. Very knowledgeable about the products and process to get furniture from store to customer. I would recommend her to my friends. Great sales representative for Ashley.
Keith was awesome.
Mr. Timothy Green was a excellent sales associate. Very helpful and friendly.Thanks
Timothy green was wonderful.
Austin helped us tremendously! Thank you!!!
Johnathan was helpful and patient. He provided the best deal to meet our needs:
Johnathan was awesome and provided options.
Found exactly what we came in for. Timothy Green was great with communication.
Timothy Green was great in colonial heights va
Jonathan was great and turned us on to an adjustable mattress frame! We didn't even know we needed! Thanks!
Jonathan was awesome and very helpful today !!
Kristina was so amazing helping me find a color scheme I was looking for that fit the space I needed
Jonathan was an excellent salesman
The service was great, very friendly.
Wonderful furniture store! Overall great prices for quality products made in America! They price match to Ashley's online prices for the same item. The staff greets potential customers at the door. They get you started and then leave you alone to search the store. However, the sales person checks back regularly and is ready when you have made your decision. There's NO PRESSURE. My order may be delayed but I will be excited when it is delivered. Nov. 2023
Kristen in colonial heights store was amazing! She let us shop for as long as we needed and would come around to check on us. She worked with us on the price and was just amazing to work with. Kayla behind the desk was awesome as well helping with our paperwork.
I had a GREAT experience with Ms. Belinda! Awesome Customer Service!
Keith was very helpful! He helped us with understanding online and in store pricing.
Kristina was very helpful!!!
Jonathan was professional and we felt home. He showed, shared and made us very comfortable with all the products we were looking.. Ashley has best deal for Thanksgiving...
EVERYONE come see JOHNATHAN!!!!! BEST COUCHES & DEALS in town!!!!!! Hurry in while the deals are HOT!!!
Very polite staff! I had Timothy Green and he was very attentive and knowledgeable on what we asked for! Great service overall, and would come back in the near future. I highly recommended coming and asking for Mr.Green specifically. 10/10 overall. I came in looking for a sectional sofa and with the help our sales associates I found the perfect couch within 15 minutes!
We arrived at aboit 8PM and Timothy Green was up-front. He listened to our needs (pet friendly, easy to care for, specific size and configuration) for a new couch. In minutes we found the set we not only needed but were excited about. Thanks Timothy!!
Tim Green was amazing. He made the process of finding the perfect couch very simple. He listened to what we were looking for and came up with several options. Choosing the right piece was as smooth as it could've been and he worked to get us some amazing deals.
Timothy Green great service friendly help me with all my needs. He helped with selecting my items today. I can tell he value his job
Great experience and wonderful selection of products. Timothy was patient with us and made sure understood all in & outs and pricing!
excellent service and very good prices, Mr. TIMOTHY GREEN, the best ally when you want to choose the best for your tastes
Kayla & James were amazing and they helped us find exactly what we needed within our price range. James was very patient with us and Kayla was very friendly. Thank you guys again.
Kristina is amazing! She was super helpful and made sure we had information on all the options available.
Timothy Green was a great help with explaining everything and making it a smooth easy transaction
Timothy green
Great experience. Our salesman Randy was very helpful and we did not feel pressured. We got a great price on a recliner sofa with their Black Friday sale. New showroom is huge and has a great selection of furniture. We will be back.
Belinda Miles went ABOVE AND BEYOND to find us the perfect bedroom suit. She was extremely personable and knowledgeable. It was an absolute pleasure working with her. If you are in the market for some new furniture, I HIGHLY recommend paying her a visit at the Ashley Furniture store in Colonial Heights, VA.
Belinda is awesome 👌 She has been a big help and was so personable. Thank you so much
thanks Timothy
Our salesman Jonathan was a great help and knowledgeable about all products. We will definitely continue to purchase from Ashley!
He was great
Attentive to our needs and even moved stuff around so we could get a visual.
Jonathan did great and helped us find the perfect couch set and bedroom set
Awesome!!!!!
Keith was an awesome salesman, he helped me and my husband with finding some great deals. We just löve a very pleasant, respectful person to have waiting on us as Keith!
James, Kenny and Keith have been SO helpful and super informative on this journey! We came in at least 5 times browsing and Mr James never skipped a beat! We will definitely be back and looking for him as soon as we walk in the doors! Thanks for everything. Meka
Kristina was very polite, helpful, and friendly! Stop by and see her very good customer service
Kristina was great, no pressure and professional.
Bobbie was AMAZING to work with! She was no pushy at all, really listened to all of our concerns & wants, and landed us on the perfect couch set!
We had Timothy Green help us buy a couch at Ashley. He was very patient with us, helped us work out multiple configurations until we got what we wanted. Purchase was quick and easy.
Was looking for a new bed set and Austin showed us around and helped us pick the right one and asking what we were looking for in our bed set.
Timothy green was a great help , would recommend him !
Keith was very knowable and made us feel very welcome. Great experience!
Austin is an amazing salesman.
My wife and I were helped by Timothy Green and had a great experience! He told us as soon as we stepped through the door he wouldn't nag us or be pushy for a sale and to find him if we needed help. He stuck to his word! We were left alone to browse and when we found something we were interested we talked to him and finalized a sale. Great person to deal with and highly recommend seeking him out if you visit the store.
If you’re in the market for new furniture, visit Ashley Furniture (Colonial Heights) and ask for Rita. She is very professional. She answered all of my questions while explaining measurements with dimensions. She patiently explained all of the payment/credit options down to the cent! I left the store confident and pleased with my purchase!! 🙂🙂
Noura was great ! She greeted me as soon as I walked in and was very attentive . She worked with me to help get the perfect bedroom set . She listened to my wants and needs and executed !! Customer service was 10/10!!
Bobbie has been a fantastic sales associate. She was very patient with us and never rushed us to decide. I would highly recommend her!
Wonderful experience as always if you looking for new furniture be sure to check them out maybe great financing options, even if you are in the building/mortgage procvesss! Keith was an easy going sales associate!
Bobbie spent quality time with us.
Great service and assistance, thank you for all of your help Keith !!!
It was my first time shopping for furniture at Ashley. Mr. Timothy Green was a great help! He was very nice and helped us find the perfect fit for our home! If you need any help I encourage you to ask him!
Walked into the Petersburg location and was immediately greeted by James who was not only patient but very understanding. We needed to furnish a full home so he took his time showing us everything to make sure we made the right choice that not only fit our budget but also looked amazing. I will continue to do business with this company because of people like James and the others who assisted me today.
Timothy Green from the colonial heights store in VA was a phenomenal salesman. He made the experience wonderful! We will definitely come back for more of his hospitality. The world needs more people like Mr.Green!!
Belinda always takes care of me!!! Love it here!!
Austin the sales rep at the colonial heights location is catering attentive and polite I would recommend him to anyone.
Our trip to Ashley was fantastic! We were instantly greeted by a very friendly and helpful crew. Rita was an exceptional host during our visit. She was very knowledgeable about the products and services offered by Ashley. She allowed us space to freely look for the couch we wanted and not feel pressured to purchase anything. Once we found the couch we liked she was able to quickly get our financing. Overall an amazing experience will definitely come back.
Timothy Green was great. Answered all our questions. Gave us all available options. He was patient with us through the process. Great person.
Bobbie was very friendly and attentive. She was able to listen to both my wife and I and guide us towards pieces that met both of our tastes.
Timothy Green was great to work with. He answered all our questions and used a no pressure sales, we felt comfortable browsing without being hassled but was readily available to answer all our questions. We left very happy with our new living room and dining set
Kristina had excellent customer service and pointed me in all the right directions, will for sure be back!
Our sales rep, Austin Pulley, was very thorough and found just what we were looking for in den furniture. He had a great attitude & helped us with financing & a quick delivery. We'll recommend him to our friends.
Kristina was absolutely amazing!!!! She was so professional and helped me furnish my home! Thank you for all that you do and I will definitely be back!!!
Had a great experience! I don't like pushy salespeople when I shop. I am more than likely to purchase something if I can take my time and not be followed. Keith at Ashley was amazing. He checked on me every now and then. Knowledgeable about products. Would highly recommend him!
James C was very very informative and helpful helping us find the recliners we were looking for. He dedicated his time effortlessly in this transaction. Thank you James C We will be back!!
Belinda Miles was awesome!!!
Timothy Green was amazing and had outstanding customer service.
Timothy green was great and helped us find the furniture we needed
Mr. Timothy Green was a very professional, knowledgeable and considerate salesman. He explained everything clearly and help me to select the choice I wanted. I will definitely reach out and refer. Him to others.
Austin was lit! Stayed with me for hours helping me make the final decision made sure prices were within my budget.
Kristina was amazing! We came in for furniture for our bedroom and she gave us space while still checking in. We didn't feel pressured at all in the furniture buying process. She was super knowledgeable on what Ashley Furniture sells. Thank you so much!
Bobbie F was fantastic! She was thoughtful, knowledgeable, and very helpful. Thanks for being awesome!
Austin was great
I came in to Ashley to look for a new sofa, Kristina was extremely friendly and helpful! She made the experience easy and painless. Definitely recommend!
Keith was very informative an very polite an welcoming
We worked with Bobbie Farley. She was amazing, very knowledgeable and patient with us. Never felt rushed or pressured to make a decision. The new store is very nice with lots of options. We would definitely do business with Ashley in the future.
James C was very polite and helpful from the time we came through the door. He helped out with looking for a kids bedroom set. Also the customer service representatives were nice as well.
Great experience. Bobbie was very helpful, answered texts sent after first visit, found answers to all questions and spent much time in two separate visits.
Belinda and Kenny are great! They definitely helped make the whole experience smooth and easy.
Timothy was very helpful and very friendly.
Austin was incredibly helpful friendly and showed us lots of wonderful sleep options. Will definitely be returning for more furniture in the future.
Randy, Kenny and Crystal were all really great. Love the sale thst was going on.
Brenda was amazing! She took us around to see everything we need and we were able to get everything we need. Thank you so much Brenda!!!
Keith was very friendly and patient, enjoyed working with him. Christal was very pleasant.
This guy is so awesome. He did an awesome job of being patient and understanding. He made our purchase after 2 days of making up our mind. Keep up the good work.
James C was Fantastic everybody is very nice and store is beautiful.
Bobbie Farley was attentive to our needs. She even able to help us find an ottoman that was perfect for the space. She did an awesome job !
The associate that helped us, Katie was great!! Walked with us and showed us all the options and pricing which helped us make a quick decision
James at Ashley furniture was the best courtesy and efficient. Checking out with Crystal and Izzy made things seamless. Great experience.
We enter the new store located in Colonial Heights and was greeted by Timothy Green. He was very informative and showed us around your new location. I was impressed with the amount of selection to choose from. Timothy Green was excellent in assisting us. We will be back again.
The store has a very nice set up. Timothy Green greeted us when we walked in the door and was very helpful and polite. He showed where to find what we were looking for. He also gave us space when needed and was there when we were ready to make purchase. We would definitely make another purchase from him!
Austin was great! He was very informative and gave us room to make our final decision. He explained everything clearly regarding furniture protection, and delivery. I’ll definitely will be back!
Hey, James was amazing
I had a wonderful experience at the Ashley Store today. Belinda is exceptional at her what she does and I will be back SOON!
Belinda was amazing! She was very helpful!!!!
Timothy green was awesome to work with. Very informative and knowledgeable about the products. Took his time with me because I very indecisive. Quite impressed.
Have been getting furniture from Ashley’s for years and every time Randy has been such a pleasure to work with. He’s always so eager to answer any and all questions. Once again thank you Randy for always going the extra mile Karli Santos
Randy was patient, knowledgeable, and friendly.
Great service. Tim was my salesman, he was a big help and on the ball. Got me in and out quickly. Much appreciated, great experience.
belinda was fantastic..excellent..
Kristina was awesome!!!! It was like i normal her my own life!
Kristina was great!!!
Randy was delightful to work with. Very helpful, knowledgeable and had a awesome personality.
Keith was AMAZING! I am so picky and kept changing my mind about what I wanted and he was so patient and understanding! I was originally just coming in to browse, but ended up finding the perfect new living room set! The new store is huge and has a great selection too! Definitely recommend going to see Kieth if you need any new furniture!
James was amazing
Jamilah and Eddie were terrific. Thanks for everything
We were warmly greeted at the door and immediately assisted by Jamilah who answered questions about the Ashley products in which we were interested.
Timothy Green provided exceptional customer service and took the time to address my questions and questions. I wish more sales associates provided this level of customer service. He made me laugh and feel appreciated as a customer.
Austin was great did a fantastic job helping us find the right mattress that works best for us.
James was great!!! Excellent communication!!!
Jamilah was amazing! We didn’t get anything today but she is so sweet and personable that we will be coming back to buy!
Kristina was awesome to work with! She did everything we asked and found us the best deal. Go ask for Kristina
Belinda was super helpful with our purchase! We are super thankful of her knowledge of the different products and her customer service is exceptional. She was extremely patient with us. Thank you Ashley Furniture for everything!
Brother Timothy Green looked out!!
Very friendly(Randy) ,clean store. Not pushy and explains everything. They give you time to look around.
Love the new store! Rita was our salesperson and could not have been more nice and helpful! We will ask for her whenever we may furniture shop again! This was a highly pleasurable experience! Thank you Rita and Ashley Furniture! Wendy and David Early
I came to Ashley Furniture and met Belinda. She is low pressure. I purchased the King Robbinsdale Panel Bed with storage. I will be back to purchase my king mattress from Belinda with adjustable base. Ask for Belinda Miles at the Colonial Heights store
Belinda, Was Great!!! Did find the perfect piece of furniture, Thank You.
Great help from Mr James.. Thank you
He was very nice and kind and patient with me would love working with him again his name is Austin
Very nice and hardworking person really helps the customer pick precisely and knows how to make the financing better. His name is Austin
Belinda was outstanding. She was very helpful in assisting with our purchase.
We had a wonderful experience, austin was so friendly and welcoming!
Great customer service. Timothy Green was an expert and so patient in helping my mother on law purchase her new furniture. He is awesome! New showroom in Colonial Heights is beautiful!!!
(Translated by Google) Excellent place to choose our furniture, comfortable payment plans and very comfortable prices. We are very excited about our new furniture, thanks to Belinda, she was very kind and took great care of us, her colleague Ángel was also very kind. Thank you so much!!!! (Original) Excelente lugar para elegir nuestros muebles, cómodos planes de pagos y precios muy cómodos. Estamos muy emocionados por nuestros nuevos muebles, gracias a Belinda fue muy amable y nos atendió super bien, su compañero Ángel también fue muy amable. Muchas gracias!!!!
Belinda was awesome I love my temper with adjustable base. Ask for Belinda
Kayla and Randy was fantastic and Ashley furniture in Colonial Heights
My boyfriend and I came in to the new Ashley location. As soon as we walk into the store we were greeted by Austin. He helped us out the whole time we were there without making us feel bombarded like most home stores. He was very kindhearted!! We had a lovely experience!!
Austin was so helpful in finding us the right couch and made sure we got the best deal. He was very knowledgeable and answered any questions and concerns that we had. We will be back next time we need any other furniture.
I've had such a great experience everytime that I've come to Ashley. Jamilah was a very pleasant and knowledgeable sales rep. If she wasn't sure of anything she was sure to ask to get the correct information!
Belinda was amazing..
I met Mr. Timothy Green at the front of the store. Very kind and professional and fun kind of guy. I am pleased with the service. He went over and above to make me happy.
Timothy Green was great. Informative and readily available, but not overbearing like some salesman can be. Thank you!
Bobbie Farley helped out a lot and worked with all the changes we kept giving her with no problem. She was very helpful and professional
Bobbie helped us out and did a great job with our changes in the process!
Keith was top notch working with. We had a lot of questions and had poor Keith running around. He was more than accommodating, and very personable. We settled on a great sofa. If you go to Ashley Furniture in Colonial Heights, make sure to use Keith.
Kenny was great in helping us choose our living room set!
Randy was awesome! The store is very clean with wide variety of selection. I am very satisfied with my service and recommend everyone to check the new store out!!
This store is so amazing! When I visited James C. stepped up and helped me throughout the store. He was so helpful, and kind!
Timothy Greene did an excellent job to make me comfortable with my selection. The space for my purchased furniture is limited. Timothy provided a few options before I narrowed it down. Very Happy with my selection!
Rita was very knowledgeable, helpful and professional. The furniture is great quality and solid.
Disappointing service. We purchased a sofa set from the Colonial Heights store and the store ordered the wrong furniture. We had to go back to the Hull Street location and they seemed to make things right. However we were told our furniture would be expedited and delivered in "a week or so" based on all the trouble we went through. Unfortunately we called back and now the furniture is on back order and will take another 2 1/2 weeks to get delivered to their warehouse. We like the furniture we purchased and the sales associates are friendly, but they fall short on the follow through. 10/12 - Update. We called back again to find out our sofa will be delivered in ANOTHER two weeks. The issue I have is that we are not getting calls about the delays. We have to keep randomly following up, and the date just keeps getting pushed back.
Rita was very helpful, knowledgeable and great to work with. She had a wonderful demeanor and was patient with me, showing me multiple options and alternate pricing options to fit my budget. I'm very excited with the purchase of my new Ashley mattress and adjustable bed frame. Thank you Rita! You were awesome!!
I was helped by austin today , they are going out of business but they were extremely helpful. Even helped me get my furniture in my car
I absolutely loved coming into Ashley's today Jonathan was very helpful helping our family find a bedroom set for my daughter. We got our bedroom set from them about 5 years ago and I still love it and their company. Nothing about their furniture is cheap they stand the test of time. Looking forward to buying my office furniture from them very soon.
Got nice bed set at a great price
Kristina was amazing ask for her when you come in!
Rita, not only a great sales person, she made our shopping experience feel like she was a part of our family. Thanks Rita 😊
Belinda was wonderful made the experience very easy.
the guy was nice and helpful in finding us the best deal possible
Went in to look around and price some things. I spoke with Bobbie, who is absolutely amazing!!! She was very knowledgeable, understanding, and awesome!!!!
Austin was super helpful and knowledgeable! Thanks to him we were able to find and purchase everything that we came in for today. Highly recommend Austin!!!
Kristina was extremely helpful and a joy to work with! Showed us exactly what we were looking for and was very patient.
Timothy was great! Helped me find my new bedroom set!
Jonathan provided Great service
Love, love, Ashley Furniture!! Kristina was so helpful! Y'all really need to check out these awesome sales before they move the store. We were able to get an amazing full leather living room set for an unbelievable low price. Ask for Kristina when you walk in 🥰
Absolutely great service! James was an outstanding representative. He was courteous and he didn’t Hoover over us as we shopped around and was attentive to our needs as well as making good recommendations as well as fantastic delivery timelines based of what we needed.
My wife and I have shopped at Ashley Furniture before and decided to stay away because of customer service. BUT!!! Jamilah has changed our focus tremendously!! We are temporarily located in Petersburg VA, and living in KS. Jamilah went above and beyond with suggestions on how we could order what we liked. She also SOLD ME on the adjustable base for our King size mattress. She is truly a professional and we look forward to purchasing from her!!
Looking for furniture to furnish your home is so much fun but it can be stressful when you’re trying to make the the right decisions that fit perfectly into your home. Jess and Bobbie were amazing to work with! They took care of us from the second we walked into the door to the second we left. They took their time with us and helped us find the right fit for our home! They made the process go smoothly! I’d recommend anyone to come into Ashley Furniture and find these two! Thanks for all your help, we will continue using Ashley as our furniture store for future purchases as well!!
Jess and Bobbie were great to work with, they talk us through the whole process and made everything simple for us
Jamilah at the Colonial Heights location was the absolutely best! She was so polite and very energetic. She was extremely helpful and kind hearted with us as we asked questions in regards to adjustable bed frames and mattresses, patio sets, and bedroom sets. I'd recommend her to everyone! Literally the nicest sales person we've ever encountered shopping for furniture. Unfortunately due to our currently living situation we couldn't purchase today but we will definitely base our future purchases with Ashley furniture based on Jamilah's expertise and caring demeanor!
The customer service was amazing and I got what I was looking for
Kenny was exceptional! He gave great advice and information on mattresses and pillows, as well as helping us save on the bottom line.
I was working with Keith .. wonderful and a great job
Austin helped me to pick out a bed and mattress set today. He was beyond helpful and attentive to my budget concerns and comfort needs. I’m a happy customer!
Austin was a pleasure to work with. Very polite and patient.
Kenny at the Colonial Heights store was friendly and very knowledgeable. He did a great job showing us several options so we are very excited aboit our sofa selection. We definitely will recommend others to shop here!
Timothy did a great job helping me with my purchase. We found the right table for the right price.
Great service!! Thanks Timothy Green I will be working with you soon to purchase my king bedroom furniture!!
Thank you Keith, it was a pleasure, you gave me excellent service. I felt welcomed and you were able to help me with everything l needed. I with look for your customer support again.
Rita and Cody were very helpful and thorough!
Bobbie was amazing! Very knowledgeable and no pressure.
Best experience! Kristina was AWESOME! She was extremely patient and very helpful.
I Have moved to this location. Come see me and let me make your house a HOME!!!!!!!!
Kristina wa fabulous and helping with my bedroom set.Her customer service was excellent.
Customer service was great. Austin was very detailed in explaining everything within my buying power.
Belinda was very helpful and knowledgeable. Great service would love to deal with her again
i bought a high to table and chairs with 6 chairs. The process went smooth and professional. There were 3 people in front of us so.....Keith set us up with a tempur-pedic massage will we waited. Thanks for the great experience Keith! We have to wait 1 to 3 weeks for our table so I'll be rating the delivery process and delivery time later. Thanks again Keith for the great experience. I do think they should honor our service members always not one or two days a year.
Austin was amazing and helped find the best options that worked for us.He paid attention Io what we wanted and showed us all the options for us. Thanks so much for the excellent customer service. Will ask for him every time I come.
Keith was super helpful and answered all my questions! He helped me determine what would work for my space.
I love Rita, she’s the best thing that happened to Ashley’s.
My family and I came into Ashely and was immediately greeted by Rita and the experience only got better from there. We brought our little ones and she was patient and worked with us to get us what we needed! If I could give more than 5 stars I would. Highly recommend this location and will be working with Rita in the future for all of our home needs.
Linda from Ashley furniture…exceptional customer service!!! Thank you
Great experience with Timothy Green!
Jamilah is amazing wish could recommend more stars but 5 for now. When you come in ask for her and enjoy your shopping experience with her. She is so patient, funny, kind, and knows a lot. Couldn’t be happier!! Ashley got two new customers for life thanks to Jamilah :)
Horace was very helpful and nice.
James did a great job helping us!
Timothy is a superb salesman! Met all our needs and got us the best price possible ☺️
Great service from Horace! He is the best and I am coming because of him. Thank you
Timothy was a great guy worked with me to get the best deal . Very patient and understanding and I made him work for it. Great job
Horace was a joy to help us today... we came in looking for a sectional and he showed us a handful of sectionals until we came to a decision... thank you for great customer service... see ya next time
Belinda was a great sales person I love her attitude and spirit I would by from ashley again
Horace was very helpful and friendly.
Jamilah was amazing to work with.
Rita was an amazing salesperson from start to finish. She was thorough in her presentation, answered all of our questions, and did not rush us through the process even when the store was very busy. She made sure we were satisfied with our purchase and closed the sale successfully. I recommend asking for Rita when you go to the Colonial Heights location. Thanks Rita and staff for being professional and making us happy once again!!
Austin was great!!
Avid Ashley Furniture Fan! Austin was very personable and knowledgeable. Love his energy! Thanks Austin, continue with your positivity! Very grateful!
Kristina was amazing to work with, highly recommend.
My salesperson was Austin & he was very efficient & so helpful.
Heyyyy!!!! Yalll!! I am in the store right now and I purchased a lovely dining room set from Belinda, from the time we walked in she greeted me at the door and attended to my needs, she showed me everything on sale and answered every question I had. Belinda while helping me was very professional and maintained her professional bearing at all times. I would definitely recommend anyone who is purchasing furniture to come see Belinda, she will definitely tend to all your needs!
Timothy was so much help with selecting our Purple Mattress.
Timothy Green helped us pick out a great mattress at a good price.
I recommend excellent in helping customers speaking about my experience Austin was great his patience and concern for making this happen I’m so pleased
Timothy Green was great, ask for him if you want a great salesman that isn't to pushy. But there to answer whatever questions you have.
Timothy Green was very professional and informative during the sale of our new couches and recliners!
Kenny in Chesterfield,VA was wondering to work with. We drove an hour and a half just to work with him. The furniture prices are very reasonable and quality is outstanding
Austin was a great help, got me in and out in no time!
Good help, Great deals, Get you some furniture Shoutout my boy Austin
Timothy Green was awesome! 5pc bedroom set, 2 queen mattresses with adjustable bases for less than $9K INCLUDING tax & delivery. Stop by & check them out. BTW 70% off moving sale!
Kristina and Belinda are the best!! They made sure all my needs were met. They made the deal work according to my budget.
Gracie was awesome come see her for anything you may need in your home.
Belinda, knowledge of the products, and the sale was phenomenal. She did an outstanding job with her customer service with my fiancé and I. Awesome job Belinda!
Keith and Cody were great! Helped us every step of the way getting pieces my wife and I like.
Horace was amazing to work with he made the process easy and fast. Recommend 10 out 10.
Kristina is amazing great customer service. She by far went out of her way to make my experience wonderful!!!
Austin was very helpful
Horace was fantastic helping us at the Southpark Ashley Furniture Store…come check him out before the moving sale is over!!!
Omar and Kayla were great help and we would like to thank them and we will definitely be back!!! Awesome customer service and great attitude!! Thank y'all!!
Timothy Green was a wonderful salesman today! Not overbearing, but there when we needed him.
Timothy Green HE IS KIND AND FUNNY 🤪😁
Kristina and Cody were awesome! Great customer service
Belinda was amazing! Thanks for everything
Timothy green great help with our purchase
Timothy Green was a great sales associate! Very pleasant to work with.
Belinda was super kind and helpful with the purchasing process!
Timothy Green is awesome. He did a great job helping me and my husband find the best mattress and bedroom. Thank for all you did moving obstacles and getting the financing done. Hoooraaaayyyyy
Kristina was an amazing person. She helped us in all our needs with purchasing our sectional couch. She was very knowledgeable and honest with how all products were. She is very trust worthy and would 100% recommend her to anyone and everyone!
I really enjoyed the customer service of the sales people that was at the colonial Heights location they were very patient and informed I give them a super duper thumbs up
Mrs. Rita was an excellent employee she talks and walks you through everything and very professional. Will definitely be coming back soon !
Rata
We had an amazing experience with Keith today. He provided top notch customer service.
Austin very helpful and enjoyed our conversation.
It was a pleasure working with Rita. She was very personable and easy to work with as well as knowledgeable in regards to the merchandise. I will definitely recommend her to friends an family.
The people that are very nice and very straightforward .They don't push you to buy something you're not interested in, which I like very much.
Jamilah was our sales representative and she Went above and beyond to help us make informed decisions on our next living room set. Thank you for all your help Jamilah.
We brought our new living room set today, thanks to Austin! He was very knowledgeable about the merchandise and helped us find what was more comfortable and affordable for us!
Austin was great help today! He went above and beyond to help us find something we like.
Ms. Belinda was an outstanding sales associate! She made herself very personable and easy to talk to and get along with! Ms. Belinda made my Ashley Furniture experience an amazing one!
Very courteous and knowledgable Horace was excellent
Belinda was a excellent salesperson
Horace was GREAT 👍🏽
Kristina made the buying process very easy. Would shop here again in the future.
Belinda was very helpful and the rest of the team (Bobbie and Eddie) were very accommodating.
Kristina was so helpful with our purchase of our new sectional at Ashley Furniture. She was very friendly and knowledgeable!
Belinda was very helpful, very thorough in giving the information. Approachable, joyfully and very good
Timothy Green was great. He was informative and straight to the point.
Austin helped with my very specific need and timeframe. Process was super easy.
Belinda did a great job with helping us find what we wanted! Answered every question we had effectively! 10/10 recommend!
Belinda was very helpful and very patient with us. Very resourceful, thought outside the box to ensure we were happy with are decision.
Belinda was so patient and helpful, understood what we wanted and helped us not only find what we wanted but went above and beyond to make sure we got financing. Highly recommend!
Rita is awesome she is on it good costumer service
Rita provided outstanding customer service
Timothy Green was extremely pleasant and helpful. He is very knowledgeable; offered valuable suggestions and answered all of our questions. Pushy and aggressive salespeople are a huge turnoff. Timothy, however, was present when needed. He gave us space to shop and make a decision. Thanks.
Timothy Green provided top notch service! He was extremely personable and went the extra mile to ensure the satisfaction of my husband and I!
Belinda was a great girl patient and kind. She can help us any time.
Awesome folks
Belinda assisted me with the purchase of my mattress and my life style base. She was very knowledgeable, professional and very patient with me. I will be back to purchase a living room set which we already have chosen, thanks Belinda.
Timothy Green was outstanding in his service to help me purchase a mattress. Thank you for everything.
Belinda is great. Keep her.
Belinda was great 👍
I had a great experience with Timothy Green and Angel. I look forward to buying a mattress in the future from him. He made everything so easy and professional. Good job.
Austin was great at what he did and was super respectful and helpful!
Austin was awesome
I was serviced by the gentleman named Timothy Green. He was polite, helpful, also attentive to all my questions and needs as I purchased my furniture in the store! The overall experience was pleasant and quick two thumbs up on customer service.
Very Friendly and Helpful. All the staff smiled and greeted us. Kristina helped us with our purchase and questions.
Belinda was a job to work with. She answered our questions and helped us find the couch set that was perfect for us!!
Belinda was very helpful. Giving us great deals.
Bobbie was extremely friendly, helpful and informative about my purchase. When I come back in the future I would most definitely be looking for her..
Horace was a great help
Got a beautiful dining room table and chairs. A Timothy Green provided excellent customer service in purchasing and answering all our questions
Ms. Kristina was a very polite and helpful person that know her job very well. Ms. Kristina listen and waited to assist you and I fell she deserve a 5 Stars on her work!
Kristina was very knowledgeable and very helpful employee
Blinda was amazing! Extremely thorough and easy to work with.
Very helpful and professional. Extremely nice and patient dealing indecisiveness.
We went into Ashley Furniture to purchase a new living room set and were blessed to work with Rita; who was so patient and helpful. We were very happy with our purchase and the protection plan Ashley offers.
Belinda was a treat and extremely helpful
The most amazing customer service lives at Ashley Furniture, especially with Belinda Miles. She deserves salesperson of the year…every year!!!
A lot of selections, very good deals and the sales person (Austin) was very attentive and informative.
Update: 10/22/23. NIGHTMARE!! Paid $200 extra for delivery & setup for poor service. Once the sale was complete Customer care has been a total nightmare. After the store manager provided a workaround with the way the sectional was configured to fit our space, we discovered that the end legs were not the correct ones installed because the sectional would rise up and come out of clips that connected them to together. Customer care won’t return emails or send us the correct legs. They told us they could not send legs because this is what came with the sectional. It’s been over 2 weeks and still no response after store manager sent photos showing wrong end legs are on the sectional. Review day of purchase: Horace was an excellent salesman. Greeted us when we walked through the door and offered his assistance throughout the entire process.
Worked with Kristina at the colonial Heights store and she was so helpful and got me exactly what I was looking for
Timothy Green was very helpful. Love my new purchase.
Bobbie was exceptional and patient. She helped me pick out and set up delivery for a perfect sectional and dining room table. Can't wait to see their new place when they finally move! 5/5 I'll be back for more stuff soon!
Came in for a mattress and was shown several and went over all options in our parameters. We chose a mattress and adjustable bed that suits the both of us. We had a great experience with Timothy Greene.
Timothy Green is outstanding. I took him to the ringer and he still made laugh. We will be back to see him soon. Awesome
Belinda was an excellent person. Superb salesperson
Timothy Green did a excellent job of keeping our attention and providing a perfect experience. Kudos to him. Keep up the great work
I would like to share that I had an amazing experience at the Ashley home furniture store in Colonial Heights Virginia. I would like to specifically recognize Mr. Timothy Green for his great customer service and professionalism. Upon checking out. I also had a great experience with Crystal cloud. She was very professional last but not least thank you Ashley furniture for the Great furniture I am pleased and satisfied.
Very knowledgeable, very courteous, and wasn't pushy.
Very professional. Very attentive with customers. Mr. Timothy Green was able explain all options of financing. Very pleased.
Timothy Green was excellent. He was very knowledgeable. He got me in and out with exactly what I was looking for
Rita is awesome. She went out of her way to assist us. Great experience!
We had such an amazing experience with Christina. She was very patient as we walked the entire store until we found exactly what we wanted. Might I add I am very indecisive lol. I appreciate you ensuring that we got exactly what we wanted. Thanks so much. If you’re ever at Ashley furniture in Colonial Heights make sure to ask for Christina she will get you everything you need and more.
Austin One of the most generous and kind people in the store! very good help that gave me to buy my furniture! recommended
I worked with Kristina, she was super helpful and patient. Kristina helped me find the perfect dinning room table. Thank you Kristine, you ROCK!
Belinda Miles was very helpful and informative. We bought a living room set and adjustable base bed.
Great experience! I got help from Horace, he was very friendly and helpful. Definitely made the process a lot smoother!
Bobbie was Fun, great with explaining things. Great attitude. Would recommend her
Bobbie was awesome and so helpful!!! Thank you so much!
We came in looking for a sectional and Kristina help us find the perfect one. She was very knowledgeable and friendly.
The process with Timothy Green went fast and smooth. He helped me with my purchase of a 5pc bedroom set for a great price.
Timothy Green was nice and helpful with answering any question we had about the bed set we got from them, thank u Timothy Green for ur help
Timothy Green was great to work with. He was fast, helpful and efficient. He sensed I wasn't there to waste time and got me in and out in a hurry.
Timothy green helped us get a couch. Great to work with. Would recommend. 10/10
Belinda was excellent. She got my wife to buy things that I think we didn't need.
Timothy G., did an awesome job with ensuring my in-law found what she was looking for and happy with the purchase. Extremely helpful and patient!
Horace got us a great mattress for a Greta price.
Belinda was great! Very helpful and patient!
Excellent customer service!!! Helpful with decision making process. Made sure I was completely satisfied.
Belinda was excellent. Her knowledge of the persuading factor for me. So satisfied with the entire process.
Went with my mom, just window shopping for a new living room set. Had the pleasure of working with Austin, who was absolutely great! Ended up turning our window shopping into an awesome buying experience! Will definitely be back to purchase bedroom furniture! If you are shopping for furniture in the Colonial Heights area, go to Ashley Furniture and be sure to ask for Austin!!
My experience with Kristina was great. She listened to my wants and advised me accordingly. She is very user friendly, professional, and personable. I appreciate the services she rendered from the moment I was greeted at the door throughout my buying process. I highly recommend Kristina. Thanks again Kristina. Quinn
Horace was great! Will do business with him again! Thank you!
Horace was excellent, knowledgeable patient and thorough. Great customer service.
Austin was very deligent in informing of our options and encouraging us to try out as many different couchs as possible. He incredibly kind.
Austin was an amazing help to us today! We just popped by to check things out and they happened to have a sale going on. We felt no pressure to buy and because of that, we plan to come back when we have finalized our decision on the furniture we want! When you go to Ashley Furniture, ask for Austin! He was great! ☺️
Bobbie was great. Very patient when addressing our needs while trying to find something that fit “just right.” Can’t wait to get our new sofa into our house.
Bobbie was wonderful! She was patient, funny and put up with us as we found the perfect couch for our needs.
Austin was very helpful and knowledgeable about the furniture and mattress. Also Austin was pleasurable to talk with about things outside of furniture.
Rita was very informative & helpful! She made our experience very easy for which I am grateful and highly recommend you go see her for your next furniture purchase.
Rita was very helpful and knowledgeable about the type of furniture we were looking for.
Rita was a great help with everything are 2nd time dealing with this very knowledge and caring professional has made this a great transaction well worth the time. Thanks again Rita and your 5 stars service
Timothy Green was super knowledgeable, helpful and friendly. So easy to work with!
Rita was excellent with knowledge of products
Belinda was the best
Horace was great, he took the time to make sure we found just what we wanted in a price we really liked.
Horace is a good guy is friendly
Promises after promises after promises and I’m still waiting for the other half of my furniture and customer service trash…. When you call they speak to you like you did something wrong ask to speak to a manager and she says there is no manager to talk too 😂 the last time I’ll shop there in colonial heights go to cons or rooms to go for real
We had a great experience with Kristen. She listened, did the research and got us exactly what we wanted for our new home. Ashley’s is the go to one stop shop!
Bobbie was awesome 5 stars
Bobbie was amazing love the excellent customer service
Salesperson was real good nice spoken and knowledgeable I will definitely be back
Belinda was great! Showed us many options and no pressure!
Austin was amazing. Very helpful, an nice. Showed me a lot of different options and asked me if I needed anything.
Belinda was extremely patient and helpful with my mom’s furniture buying process.
Keith over here at Ashley furniture in Colonial Heights is outstanding. This guy has great sales skills and common sense! Very personable and gets to exactly what you are asking about. Highly recommend anyone who is in the furniture market give these guys a shot and come talk to Keith!
Keith was amazing at helping us figure out what new set of furniture we wanted. Thank you!
Randy is amazing! Very patient and helpful! Go to the Ashley Store great quality! Check them Out!
Great services provided by Horace and Bobbie!!!
Had a great experience today! My mom and I were helped by a phenomenal associate, Bobbie F. She greeted us at the door and gave us time to look around then came at the perfect time to help us. She was very helpful, knowledgeable, and patient.
I came into the store today to just browse for furniture for my new home. I was greeted by Austin with a welcoming smile and asking if we needed assistance. No assistance was needed at that time however, Austin saw me again asking if I was okay and then I needed help he looked at photos helped me choose a selection and provided me with alot of helpful information. He was approachable and much help and most importantly he helped me complete a sale and I felt great after leaving. All questions were answered and I was overall very SATISFIED with my experience at Ashley's Furniture. Thank you Austin for being ypu authentic self and having the most amazing customer service ❤️ 👏
Bobbie was amazing. She was great to work with and made the experience very enjoyable.
Keith was very knowledgeable and helpful. He guided us through all of the options to meet our goals.
Rita gave us a pleasant and professional experience while shopping.
Rita was very personable and helpful. Store was very busy but she was able to answer all our questions
Awesome staff, Rita was excellent and very knowledgeable!
Top of the line service !!
Rita who helped us find what we were looking for went more than out of her way to help us. She actually pulled the floor plan of my granddaughters apartment to make sure the items would fit. So very helpful. Would definitely use her again.
Horace was excellent at helping me with my purchases today. No pressure, informative, and patience with all my questions. I'll definitely be back in the future for all my future purchases.
Austin Pulley was a big help, greeted me soon as I walked in. Then he proceeded to show me different options as far as what I was looking for. I found everything I was looking for!!!!
Bobbie was amazing and so helpful! She helped us furnish our entire house and was so patient with all of our decisions.
Austin at the Colonial Heights store was very knowledgeable and helpful.
Kristina was amazing and very helpful!
Kristina helped out very much looking for furniture staying in the budget with great customer service
Bobbie in Colonial Heights is amazing!!! Very kind and patient. Absolutely wonderful service!! Five stars!!!!!! 🥰
Bobbie was great. She was very thorough and helpful.
Austin was amazing in helping out our furniture needs today and was really concerned on what my wife and I wanted. Thank you Austin
aaron was super helpful and got me exactly what i needed
Belinda was great, she showed me all available couches and work with me for my needs.
Excellent Horace was very helpful
We were greeted in by Horace With a friendly smile and he helped my husband and I around your store. He showed us everything that we asked to see to our liking. He is knowledgeable about everything we asked him. So yeah, we give him 5 stars, for a good job on selling.
Aaron was very patience and wanted to show my husband and I all the options we had after asking us what we were looking for in a matching reclining sofa and a recliner. Had several options but finally decided on the one we were the most comfortable in. Gave us a great price and the merchandise is quality merchandise. Thank you Aaron!!!
Aaron was great to work with and very helpful explaining features of the sofa sets. Would definitely go back, if I needed more furniture.
Belinda was very helpful and honest as she helped my husband and I choose furniture for our new apartment. I left satisfied!!
Bobbie is phenomenal! She worked around our schedule didn’t push anything and worked in our best interest. She was very patient with our indecisiveness and timelines. She was honest and real when it came to what would work and helpful with our specific tastes. Highly recommend working with her for all your furnishing needs.
Keith was very professional as well as personable. He explained everything about the furniture and helped us find just what we wanted .
Very nice and helpful
Keith and Austin were amazing.. very knowledgeable and made sure I receive exactly what I asked for.. I would definitely refer anyone to them..
Belinda was amazing. She made sure I received the best deals and exactly what I wanted. I will be back. Thanks again, Belinda!
Austin was very friendly, outgoing, and knowledgeable about mattresses.
Very nice experience at Ashley furniture in colonial heights our sales person Kristina was excellent and very knowledgeable highly recommend
Kristina was absolutely amazing. She was friendly and knowledgeable. I definitely recommend giving her a visit!
Horace was awesome! He worked diligently to find what we where looking for! Thanks a million! 😊😊😊
Bobbie was phenomenal!!! She was very personable and knowledgeable. She’s truly an asset to Ashley’s Furniture.
Bobbie was AWESOME!!! A Super professional!!! Her knowledge and personnel skills are incomparable!!! Enjoyed the experience immensely!!!
Bobbie was awesome! She was extremely helpful and helped us find exactly what we wanted for our home. Definitely recommend have her to help you out!
Great experience. Bobbie was super nice and extremely helpful
Aaron is an awesome salesman, and answered all of my questions and concerns.
Belinda did a terrific job showing us all of the different bedroom sets and explaining the different features. She was extremely knowledgeable and allowed us to take our ti.e with making our choices. She was extremely professional and I would definitely work with her again.
Bobbie was a great help, she welcomed us and was a pure delight. She made us feel at home while helping us make the best choices for our purchase. She smiled and was very personable throughout the whole experience. Great atmosphere and great people. I will visit again.
Aaron was awesome!!
Aaron Powell, was wonderful he greeted us with a warm welcome when we came in the store it was great vibes and a great experience 🎉
Best sales person ever Aaron Powell 5 STARS
Horace sales person is so kind and helpful to find out my matterss.
Austin did a great job with informing about furniture and services. Excellent customer service. Not 5 stars because pricing is confusing. All prices slashed out and have to ask for assistance even if you don't want to.
Austin was a great help He talked to us through the whole process and making the best choice for us
Bobbie the salesperson was super helpful, personable and very friendly. Will definitely be back for more items.
Came in looking for a bed for my son and Austin made sure we got exactly what we needed. His customer service was great.
Belinda was outstanding helping us with our sofa purchase!
Very helpful and informative
Horace was absolutely amazing! Very well informed and made the process comfortable and easy to understand. 10/10 would recommend to anyone
Went in 7/9/23 for a bedroom set for our 14 year old. We knew exactly what size mattress we were looking for (full) and Austin was great. He didn’t try to push us into something bigger or not our son’s style. We must have walked the whole store with him showing us each option that interested us, and most importantly, he didn’t rush us. We found a set that we liked and then went on to pick out a mattress. He gave our son a pillow to use while he tried out different mattresses. We were very happy with the process, from choosing to financing. We purchased a living room set here 2 years ago and it’s good to see that we received the same great customer service now that we did then.
Enjoyed working with Randy. He was very friendly and was able to answer all our questions. T
Randy was the best and deserves a raise 😉 thanks!!
James was the sales person we worked with today. Super nice and professional. His no pressure approach and patience was perfect for us. Would recommend James 100% and will be asking for him by name for our next purchase!
Please go see Eddie. He was very knowledgeable and helped us find the perfect piece for our new home.
Horace was very friendly and helpful during the visit. Very knowledgeable of merchandise and most importantly quick. Getting what I needed was easy. Thank You!!!
Austin helped us today and we couldn’t be more satisfied, he helped us find the most perfect sectional just for us!
Austin was the best help. Very knowledgable & cares about his customers!
Horace was very helpful I give him 5 stars
Bobbie was awesome!
It was an enjoyable time looking and working with Austin. Great place to shop.
Christina was patient, good listener and able tackle working with a busy toddler. She actually brought the little one a balloon, stooping down on her knees at eye level to communicate with her.
Kristina was great. Helped us find bed and dresser for toddler girl
Rita was awesome I recommend her to anyone in need of furniture
Ms. Belinda took her time with us unlike another furniture store that made us feel as though we were taking up their time.
Found everything we were looking for and Rita was the most helpful associate. Very knowledgeable and willing to go the extra mile to be sure we had all we wanted
Rita provided excellent service and was very helpful.
Rita is the greatest
Great service and knowledgeable Horace was when I visited and bought my furniture.
Horace was amazing. He spent a lot of time with us finding our perfect couch for our new home. He went above and beyond!!!
Horace was very helpful and professional
I worked with Austin Pulley he was very professional and listened to my wants and assisted me with my purchase..I would recommend you visit the Colonial Heights store and request Mr. Pulley..
Horace was wonderful! He helped us pick out a living room set that was in our budget and fit what we both wanted. I definitely recommend him when you come get furniture.
Jess was great, she was very patient with me because I know I can be very annoying at times. All the furniture was so beautiful, it was a hard decision that took hours but Jess helped me make the best decision. Thanks again.
Ms.Belinda was very knowledgeable and she was very patient. She made sure I took the best route for my situation.
We was helped by Kristina, she’s was extremely helpful! She answered all of our questions and helped us decide which item was better for us! It was definitely a great experience shopping with her, we’ll be back!!!
Belinda was great!
Horace was a very nice salesman
Horace was great. Full of knowledge and friendly with helping me selecting my furniture.
Belinda was amazing!!! She made sure I received THE BEST customer service and good quality furniture at an awesome price. You won’t be disappointed! She made me feel super comfortable for my first time buying furniture.
My family and I visited this store, we had a nice experience! Horace was very very polite and helpful.
I liked the time I was in Ashley thanks to Bobbie. she was an excellent associate. She answered each of my questions and that says a lot about her. Thank you very much for helping me choose the best one for me.
Belinda was such a pleasure and helped me and my fiancé furnish our new house. She was very knowledgeable and sweet! Thank you!
Belinda was amazing I will definitely recommend and do my business again with her
Austin was a great help today. He took us to exactly what we were looking for! He also showed us upgrade options. Very friendly, professional and first class customer service.
Belinda was Awesome. She took her time and worked with us to find exactly what we were looking for.
Christina was extremely helpful. Listened to everything we were saying and helped us find what we were looking for.
Very professional. Bobbie
Bobbie was knowledgeable, patient, and helpful. A pleasure to work with.
Kristina was great today helping us find a couch!! Thank you!
Told Keith what we was looking for & he proceeded to show us everything..Even gave his opinion & to top it off he was handsome, how could we not leave with what we came for. Thanks for your help!!!!
my person showing me around was Keith I came in looking for a bed set he showed me a multitude of options and showed me different mattresses from full memory foam to hybrid
Belinda has excellent customer service skills and knowledgeable on all furniture items that Ashley Offer. She is my go to person every time I purchase merchandise from Ashley Store. If bonus are available she deserve it. Thank you Belinda!!!
Aaron is the guy to go to he did great and got us what we wanted for a actual reasonable price 😁
Great experience at Col Heights location, Sales Associate Rita is an absolute professional. She is courteous extremely helpful and super knowledgeable. Her expertise was what sold us on our new purchase we’re definitely coming back .
Austin was a big help and he really tried very hard and got my family and I exactly what we were looking for and some. He was very patient with us and very professional. Thank you sooo much Austin for everything. You are greatly appreciated 💋
Great experience with Austin! Good price, great customer service, and quick/easy purchase. Looking forward to receiving the McGann Recliners.
Bobbi was great help , very professional and personable
Thanks again Rita!! From the moment I stepped into Ashley Furniture Store, I was blown away by the wide selection and impeccable craftsmanship of their products. Every piece exuded elegance and quality. Rita was incredibly friendly and knowledgeable, providing excellent assistance without being pushy. She took the time to understand my needs and helped me find the perfect furniture pieces for my home.
Rita is top notch. A true asset to Ashley Furniture. Pleasant, upbeat, knowledgeable.
Austin was a great help and he could have sold me my shoes if I wasn’t wearing them. 😂
Belinda was great and much appreciated.
Kristina was amazing! She made the process of purchasing my bedroom set go smoothly. Very knowledgeable and kind.
Christina was so helpful ! She made my furniture experience great. Thank you for good customer service.
Very patient ! Great customer service. I definitely will be coming them for any future needs.
Would definitely recommend this location! Jess was an amazing help for my first furniture purchase.
Ms.Belinda was absolutely awesome!! Very helpful, knowledgeable, and on point with every question I had! 5 stars!! Would recommend!
Keith made this entire process so smooth and explained every detail along the way. Super awesome we will be returning for more furniture! Thanks again Keith!
Loved working with Bobbie. She sat with me and we went over everything to make sure I was comfortable with my new furniture. Will go back again for any other future needs.
James offered the perfect amount of help. He greeted us at the door, explained the sales going on, and then DIDN'T stalk us around the store. He checked in on us periodically, always with more information that was useful to our purchasing decision. Usually I hate furniture shopping because it feels more and more like car shopping every time. This didn't. We were able to take our time and find the right couch for us. Didn't hurt that we laid on a temperpedic mattress while James sorted out the financial stuff 😎👌. Would definitely return.
Great prices and quality products! James was a great help! He did everything in his power to make sure we got what we wanted!! Thank you Ashley Homestore!!
Keith was very friendly, professional and courteous. He helped me a few months before my actual purchase and I left me with a good enough impression to remember his name and seek him out when I was ready to come back and purchase.
Belinda was a wonderful help
Belinda was a wonderful, knowledgeable person that assisted us in our purchase. She gave us options and explained the difference in the material. It was really informative. I would come back again looking for her help on the next purchase.
Bobbie was very helpful. She was very and patient with me.
Kristina really helped me out she was very patient and explained everything to me so I could understand.
Belinda was an excellent sales lady.
Bobbie was the sweetest! Great service! Very helpful! We are very pleased with our new purchases!
Kristina , was so helpful to my wife along with myself. Very informative on everything we asked for and more . Thank you so much. It’s because of people like Kristina we will continue to come back to Ashley’s to purchase out house hold needs when it comes to furniture.
Belinda was an excellent associate. She is a great asset to Ashley furniture. I appreciate her kindness, loyalty and she was a great salesperson. Thank you so much
My experience purchasing a leather living room set today with the patience of the sales associate Belinda was awesome. She got all my questions answered, there were many. The sales were thoroughly explained also. I do recommend this store and it's friendly staff, thanks 😊
Had a great experience at Ashley furniture!
Rita the saleswoman meet upon coming in and was an awesome help. Got me want I needed and really didn't know what I was going to get until she showed me what my options. Thanks for being so awesome.
I worked with Austin at the Colonial Heights, VA store. He was very friendly and very knowledgeable. He made my furniture shopping experience a lot of fun. I look forward to making my purchase with him!
Ms. Bobbie has been a joy to work with, she provided great customer service by listening to what I needed and wanted. She showed me different options that was best for me. I love the way she saw my vision and worked with it. Ashley Furniture, Colonial Heights, VA
Austin was very helpful in helping us find the table that works best with our living room. He was very patient. Great guy.
Belinda was GREAT!
Amazing experience during the memorial day sale. Belinda was amazing. She took us round the store and showed us the great deals the store had. She was patient and very informative. The outlet has a variety of furniture with different styles.
Great experience. Well organized store and friendly associates. Worked with Bobbie to find the perfect mattress and pillow. We decided to just get the pillow today and it was smooth process. She even price matched one of the pillows to a better price we found online.
Bobbie was knowledgeable and helpful on finding what bedding/pillow was better for me.
Bobbi and Austin were awesome and very helpful!
Recently bought a new house (first time home buyer) and in need of furniture throughout the house. Bobbie showed me multiple options and consistently sent me updates of sales/promotions until I was ready to commit to a purchase. When I finally selected my furniture she helped with the financing and review of my purchase. I will continue to work with her and her excellent services. Steve T
Bobbie was wonderful to work with
Kristina is an amazing sells rep, I would recommend her over anyone in the store she’s the best!!!
I had a wonderful experience with Bobbie she was able to show me a lot of great pieces of furniture and bed frame options! She really made me comfortable with my purchase. I’m over satisfied! Thanks Bobbie
Christina was a Great salesman took his time with us recommend coming back and going to come back to see her.
Great service and lots of help from Belinda. Ask for her at the Colonial Heights, VA store!!
Belinda and Arron Powell were very helpful in our purchase of a sofa, two recliners and a Purple mattress. They were not pushy and took the time to listen to our needs. I would recommend them for anyone shopping for furniture and mattress. Thank You from Cindy and Troy King
Bobbie provided outstanding customer service. She answered all of our questions and worked around our schedule to get the new furniture delivered. She also provided a great presentation of the Tempur-Pedic mattress. We definitely be back.
Keith was amazing! Great service, great atmosphere!! Keith listened to us and advised us at every step of the way!! I think he just earned a lifetime customer!!
Belinda was so very helpful. She worked hard putting accent pieces and accessories together to help me decide what to get.
Aaron P was the biggest help helping us find furniture for us with such a great attitude and knowledge.
Sarita was amazing. I had tons of questions. She was knowledgeable and answered all of questions. From mattresses to kitchen tables....she was amazing. We spent thousands today due to her confidence. Thank you!
Austin did a great job honing in my hair rain ideas to furnish my apartment living room. Really appreciate his considerations and personal experience relating to pets and fabric choices as well.
Rita was awesome. This was an excellent experience. Will be recommending everyone to this store for furniture.
It was an amazing experience and very good service
Aaron was wonderful! He was so helpful, he even moved furniture around to make my vision come true! Definitely recommend him to anyone who wants new furniture!
Austin was amazing, very thorough and kind! I highly recommend him! I had the best experience!
Belinda was amazing in helping me find my new living room furniture! Thank you
As soon as I walked in the show room, Kristina was awesome and welcoming! Great Mother’s Day gift for myself! You
Eddie and Belinda were amazing and totally helpful. Great experience!
Kristina was very friendly and helpful
James was an amazing salesperson and the team members were so pleasant, especially Kayla!
Bobbie helped us she is awesome!!!
Kristina was Awesome!! Very patient while we shopped for the perfect bed.
Christina was great !!
Kristina was a excellent. Was very patient while I made my selection she kept a smile on her face and made my shopping experience wonderful.
Austin was very knowledgeable, patient, and very helpful.
Bobbie, Kristina and Randy were exceptionally professional and met all my needs with my budget in mind!
I love Ashley furniture store. Our sales associate Kristina was great, she was very helpul, answered all our questions. I ended up purchasing a chandelier. When visiting ask for Kristina she was awesome!
Went looking for a living room set and Randy was extremely helpful. Set was on sale, but he checked online to see if it was cheaper elsewhere for price matching. It was so we got it even cheaper.
Bobbie was an excellent salesman she helped us find the perfect mattress we both loved and was quick and easy.
Great help from Bobbie picking out the perfect mattress and pillow!
Aaron helped my husband and I out and he was so helpful. He was also extremely patient with how indecisive we are. Definitely recommend him!
Aaron was awesome and so helpful
Aaron was extremely helpful with helping us find a mattress. And we snagged a great deal!
James C at the Colonial Heights store was very friendly and researched all options for our purchase.
Kristina helped us get into a perfect bedroom set! She had so much patience and answered all our questions and concerns. Will be coming here again!
Keith did an excellent job from greeting us with a warm and friendly smile upon entering. Then he automatically followed us and explained to us the sale and the way it works . We looked for awhile he then showed up again to see if we had decided on anything that he could help us with . I ended up with 3 purchases and Keith had a great deal to do with that !! I had a great experience here today with Keith!! Great employee he is . I’d recommend this experience to my friends. Overall experience 10 out of 10 !! Thanks Keith and Ashley Furniture!!
My experience here at Ashley’s was perfect as soon as I walked through the door the sales Representative by the name of Bobbie greeted me with a smile, and instantly we clicked. I explained what I was looking for and she took me straight to it. She gave options but the first one was perfect, that’s the one I picked out and I am super happy!!! Thank you so much Bobbie😊
Ordered my mattress and box spring with Kristina. Excellent customer service and helped me find what I needed for my new place.
Bobbie was so much fun to work with! She had excellent suggestions based on our feedback and made the entire shopping experience great.
Experience was nice. Process was simple and easy, they offer delivery and will assemble your furniture for you, of course that cost a bit, but It is worth it in most cases. Austin helped me find the dining room set that was great for my home. Thanks a lot!
Kristina has a great attitude as a sales person. She was very helpful and knowledgeable. She was patient and very kind. My regular salesman was off and she was the next best thing!! Loved her.
Bobbie was an amazing saleswoman! She was helpful but not pushy. She made suggestions and found us the best price. Bobbie made our experience pleasant. Would highly recommend her.
Austin was very professional. I spoke with him over the phone, again very knowledgeable.
Bobbie was awesome. She really helped me decide on a great bedroom set. I am very confident in the decision I made because of her.
Always helpful and gives good prices
Aaron was very nice and knowledgeable. He helped me licked imputed some good pieces, will definitely be black.
Rita at your Colonial Height, Va store was very professional and knowledgeable of your products and worked with us explaining and showing us different aspects of tour product. A definite asset to Ashley and the Colonial Heights store.
Customer service was excellent very passionate about the work ethic and professionalism. Make everything very smoothly help with option. Very grateful as a new customer.
Belinda was a wonderful help. She let me take my time and ask about every set twice and never got mad.
Great variety of looks...and price points. Made it easy to find what we wanted at a fair price. Worked with Randy and he was great...helpful but not pushy.
Wonderful experience !
Had a great experience! Belinda was amazing at helping me today!
Great service, prices, and selection. Rita Chilton waited on me and my husband, she gave me over an hour to select a recliner. I wanted to make sure it would support the places I needed supported for more then just a quick 5 minute sit down. Everyone at the store spoke and was very cordial. Rita went above and beyond with both her time and expertise explaining the different recliners to us, not trying to rush us into anything. Would buy from them again.
I loved Bobby she’s the og the best got me exactly what I wanted in and out in time for work:) I’d come back just for her🫶🏽
Belinda did well
Belinda was a awesome helpful sales person with a lot of patience.
Austin was very knowledgeable and made the shopping experience easy. He stayed with us through the two day struggle of picking out a new couch set. We did have a hiccup with the store sale and the signage in the store. But Austin and his manager Bobbie, made things work and end result, they honored the signage we seen. I commend them for making sure we had the knowledge we needed and made sure we were comfortable throughout the buying process.
Bobbie was at the front door to greet me when I came in to look at sleeper sofas. She took me around the store for about an hour and helped me pick a nice firm set. So if you looking to buy come see Bobbie. She was great !!!
Rita was awesome appreciated her expertise
(Translated by Google) This place was a great experience, Austin, the best seller, friendly, and very understandable, my English is not very good, but Austin was never rude, on the contrary, he was a very kind person. If they come to this store, they definitely look for Austin (Original) Este lugar fue una gran experiencia, Austin, el mejor vendedor, amable, y muy comprensible, mi inglés no es muy bueno , pero Austin nunca fue rudo al contrario una persona muy amable , si vienen ha esta tienda buscan a Austin sin duda
Timothy Green was great!!! Got my dresser ordered and will be delivered in just one week from now!! Thanks again!!
Kristina was amazing!!! We had a little one that was a hand full and she helped us with her every step of the way. I highly recommend Kristina to anyone that comes in the store.
Rita was such a great help! She assisted me and was very friendly, her energy was great. She gave me several options and showed me the different configurations on how I could rearrange the specific sectional I was in love with. Not only was she a great help but she was very understanding and patient. Thanks Rita! I will be back very soon <3
Bobbie was really helpful with all of our furniture needs here at Ashley’s furniture In Colonial heights was in no rush at all and answered all of our questions on the spot definitely recommend her for future furniture purchases
Belinda was very helpful and professional.
Belinda was excellent in helping me choose a mattress and pillow!
Kristina did an amazing job helping me an my family find the perfect sofa for are home. An we look forward to getting more great an affordable things for are home from there as well.
I had a good experience with Ms.Bobbie
Bobbie helped me with everything I needed, got us approved for extra money on financing and helped us pick everything within our budget that we loved. She was so sweet and attentive! She didn't try selling us all the expensive stuff and was 100% straight forward with us on quality and price!
Bought a set of bunk beds and mattress's to go with them. Great price and quality with an easy transaction. Jess is an incredible employee. Very friendly and professional. It's the quality and character that makes shopping relaxing. Will definitely be back.
Belinda was an incredible help. She was patient and not pushy. Found an incredible deal on new furniture.
Belinda was great! Got a great deal. 12 month finance with ZERO interest. Can't go wrong.
Ashley’s in Colonial Heights We were immediately greeted by Keith, and he was incredibly helpful in our couch selections, letting us know about the deals occurring in the store, and was readily available to answer any and all questions we have. Keith was a great help and an asset to the store, his customer service was phenomenal.
Had Keith help us today. Both him and the manager were attentive and didn’t pressure us to make a decision right away. We ended up getting a lovely sofa loveseat set thanks to their recommendations.
Keith has all the positive sellers intrest and integrity as he promotes himself in what he is truly good with in customer service. He ID and greeted me with a smile and helped me with my purchase to it completeness. I thank him for all his knowledge and services today. I truly recommend him a bonus and keep him to service Ashley here in Colonial Heights.
Bobbie the sale associate at Ashley furniture is awesome! Very helpful and I enjoy my time with her thanks Bobbie!!!!
GREAT CUSTOMER SERVICE! Searching for a sofa turned into an AMAZING experience. Not only did the salesman Austin educate me on the best options in regards to types of sofas, materials and more, he was very polite and personable. The young lady Kristen was the icing on the cake that had me sold. Together they helped me put together pieces I never would have thought to combine. Their suggestions were creative and they made sure to address all of the concerns that I expressed. I left confident in my purchase knowing that they both went the extra mile to make sure I found EXACTLY what was needed to complete my living rooms look. I highly recommend this location.
Rita was so helpful & informative! She took her time explaining the different promotions and discounts available to us. I would recommend her.
Excellent!!!
Will most likely never shop with Ashley Homestore again. We bought a couch with a high APR and got the "protection plan" and it started falling apart after a year with no kids. When we tried to put in a protection plan claim it was denied. When we reached out to the store for assistance we were given the run around and felt we weren't heard and our money we spent on this couch deceptively wasted by choosing Ashley Homestore due to the experience we had with customer service/material of couch and the "protection plan"
We had a great experience at Ashley furniture home store in Colonial Heights. We had a GREAT conversation and there were many options for us to choose from with excellent help from the staff. Very friendly and patient! Extremely helpful with every question I had. Especially a big thank you to Kristina for your dedication to getting us what we needed!
(Translated by Google) Thanks to Austin who helped me a lot and approved my financing for my sofa (Original) Gracias a Austin que me ayudó mucho y me aprobaron mi financiación de mi sofá
Belinda was a fantastic help with finding a new couch.
Aaron was great help
Belinda was very helpful in helping us get a nice living room set and keep our budget! Thanks Belinda!
AP great customer service and satisfaction
Bobbie was great best one in the store
I had a wonderful experience with my service representative Keith Hatchett. He was very informative Patient and helpful. I really appreciated him.
I came in the store looking for a living room set and the assistant manager Bobbie was very helpful.She showed courtesy and was extremely patient, she even gave her honest input towards my decisions. Thank you again!!!
Austin did a great job during our transaction
Kristina was very professional with a kind spirit. My new #1 go to person at Ashley's Furniture. You ROCK Kristina!
Awesome experience with Austin and Bobbie, very personable and they genuinely care about what's best for you instead of just trying to sell you something, such a rare quality these days! We bought a Luxbreeze Tempurpedic Purecool Max.
Austin and Bobbie were fantastic!! Very patient and answered all our questions and we asked a lot. Thanks for taking the time to explain everything!
Aaron (AP) made our buying experience so much fun! He was very knowledgeable, patient and provided excellent customer service. He pointed us to exactly what we were looking for & put a smile on our faces while doing so.
This Ashley furniture is a top store for anyone who doesn’t like to feel like someone is hovering over you why shopping. Timothy, our salesman, worked with us even with our hiccups and had no urgency to move on with someone new. Will definitely be shopping here again!
Our sales person was Timothy and he was fantastic! Once we told him what we liked he showed us a couple of other options that were cheaper. We will definitely be returning
Bobbie was amazing. I just moved here from Seattle and was in need of a bedroom set after the movers broke the one I had during transportation. She stayed with me and looked over all of my options within the style I was I was interested in. The process and paperwork was seamless and I was out of the store and smiling within the hour. Would 10/10 recommend and we'll be back shortly to update more areas of my house.
Austin was Fantastic! He helped me find the perfect bed frame and mattress
James and Jess were awesome to work with. We greatly appreciate the professionalism and the time they took with us to find the perfect furniture. If you are in the market for new furniture, James and Jess are the two to go and see.
James and Belinda were awesome!!!!!!!! definitely recommend.
They are nice and usually can give a good deal
keith did a great job helping our family find a new couch for our new home
Belinda greeted me and helped me find the bedroom set and couch that I bought. She was very polite and patient, even when my mom was on FaceTime asking 101 questions. She helped me make some tough decisions and gave me great advice since I am new to the area. She was great and made me feel comfortable with buying my furniture from Ashley's. We need more Belindas in the world!
James was friendly and informative! Very prompt in attending to us!
Rita was great and extremely kind I am very please with everything, good job!!😉
I had a great experience shopping at Ashley in Colonial Heights. Kristina was super helpful, she went out of her way to ensure that I had purchase experience was smooth.
Darius gave great customer service, walked around the whole store with me looking at bed frames. Was a big help with my purchase
Bobbie was exceptional very good people skills
Great job very nice person
Rita was great at helping me out with trying to find something that was souted for me and my family.
Kristina helped me find the perfect reclining sofa. Please ask for her when you come in.
James and Belinda were a pleasure to work with. Very knowledgeable and honest.
Great experience, Belinda was amazing. She took out time to show us different options to best fit our budget and home design. The also price matched the online offer I found at a lower price. If you are ever at Ashley, please ask for Belinda she will assist you in every way possible.
Ask for Bobbie or Kristina they both was extremely helpful and polite might I add
Randy was amazing! He provided excellent customer service from the minute I walked in the door. I absolutely love my new purchase.
Austin is the best Ashley consultant that I have encountered in any Ashley store .He is very professional and can and will be ready to answer any questions that you have. He is a keeper. If he goes I go.
James is fantastic , helpful , funny and has a great beard !
Kristina was amazing! I had a great experience and found the perfect bedroom set... thank you Kristina!
Darius was wonderful. And we enjoyed working with him. He's a great sales guy. He made our furniture trip great. Thanks
Darius was wonderful. Thanks 😊
Bobbie was amazing when coming by to help my sister to find the perfect dinning table. She helped her with finding the perfect fit and offered multiple choices.
Rita was excellent!! Very personable. Answered all our questions!!
Kristina was amazing! Helped us find exactly what we were looking for with zero pressure and quick delivery options!
Great experience today. Keith gave us top notch service, showing us various options with a smile! We will be back!
Bobbie was so helpful and showed us exactly what we were looking for. Thank you!
Went in today looking for a sofa set and Jess was extremely helpful, knowledgeable, and friendly. Great experience.
Jess was very helpful and we had a great experience!
Phenomenal experience, thanks to Jess! Very friendly and helpful in finding exactly what we wanted, with plenty of options! Would definitely go back for any future furniture needs.
I had the best customer service experience with Darius in the Colonial Heights store. Process was super fast and he answered all my questions and concerns. I will definitely recommend this store. They have exquisite,quality and affordable furniture 😊❤️
Everyone was friendly and helpful. Our sales person-Rita- was awesome to work with
Darius
First time in Ashley Furniture, Bobbie did an excellent job helping with finding the perfect living room set for our house. 100% recommend asking for her when your at this store!!!!
Bobbie was amazing!! She knew what we wanted for our vision.
Austin did awesome
Jess made shopping for a new living room set easy and fun.
Aaron did phenomenal with my dad and I, we enjoyed his service
Customer friendly and very patient. My lady was Jess. I’ve been dealing with Ashley Furniture for years and I’ve never been disappointed!!!!!!! I also worked with Austin in the new big store in colonial heights Va and his service was on point. And he will be helping me furnish my new home.
Bobbie was super helpful and made furnishing our new house an easy experience!
Bobbie was the best! Very attentive and great with fine the right product for us!
Bobbie was great! Extremely patient and went above and beyond in fulfilling all of my requests and answering all questions thoroughly. I will definitely be back for future purchases!
Excellent worker!!
There was a large selection. Nelson was so helpful and friendly. Please come see Nelson. He can find what you need.
Belinda was very awesome help, thanks
Great service, very nice! Thanks James!
Great customer service by AP. Aaron Powell. Great service. In-N-Out left in 20 minutes.
Aron Powell helped me and my boyfriend get a couch and he was showing us all different things and he was really nice. Recommended for him to take care of everyone
Reta was very nice..
Darius was AMAZING!!! So very helpful and patient with myself and my kids. Essence was extremely friendly and helpful. Both are professional and friendly.
Keith our sales rep was a valuable asset to Ashley. He walked is through the whole process, founds discounts which helped our pocket. Be sure to ask for Keith when you go to Ashley
Bobbie was so awesome met us at the door took us to what we were looking for. She was very patient with us ! Thank you Bobbie for a great shopping experience
James was very helpful and knowledgeable about what we purchased! Thank you!
Darius and Belinda were so helpful, patient and kind on our recent shopping trip. We picked out some really pretty pieces and excited for our new furniture to arrive so we can enjoy them in our new home!
Austin is absolutely amazing along with patience! I couldn’t have been happier dealing with him and I will definitely be back!
Bobbie was extremely helpful and made the experience fun and enjoyable! We will definitely be back for future purchase!
Austin was a great help.
I had a great experience with Bobbie. Great customer service! Very friendly and knowledgeable
Jess did a great job
Belinda took the time to assist us today. She was informative about the different couch options available. Thanks for helping us with our purchase today. We will be looking for you assistance on our next purchase.
Rita is a great help, come see her!
Excellent service from sales team and great quality furniture at a great price
Came into the store, was greeted and told about the special’s the store was having. Jess was super helpful! She was able to breakdown prices on the furniture in question. Super knowledgeable!
Belinda was really helpful and patient with my indecisiveness. I recommend dealing with her.
I had a great experience at Ashley Home Furniture Store in Colonial Heights Va. Randy was very knowledgeable, and helpful.
Randy was great!
Excellent service 5 star.
Bobbie was very helpful and great to work with. We would recommend Ashley and Bobbie to others
Been shopping around for a new LR set and went to Ashley's and Bobbie met me at door. She was very patient with my back and forth and measuring since my LR is an awkward space but we finally came to a decision. Enjoyed working with Bobbie. Thank you
Austin was a wonderful sales person, he helped us every step of the way. He made our experience a good one. We will definitely make a return visit.
Bobbie was amazing and so patient! She helped me find just exactly what I was looking for!!
Austin made my buying experience great! He provided excellent customer service and was very patient and helpful! With his help I came in looking for my son a bedroom set and left out purchasing a set for myself as well! Highly recommended
Darius was very polite respectful and patient young gentleman he is a keeper for my salesperson.
Austin was very very informative and helpful throughout our whole time during our visit . He took time and was patient with us! Thanks so much !
Austin gave us great customer service
Kristina was amazing and very personable with us and made us feel comfortable. I highly recommend working with her, she knows her stuff and is very honest with you.
Outstanding very helpful
Just was shopping around for a bedroom set
Belinda was excellent. I will be back
Angel y Syrreta nos atendieron bien,
Belinda was awesome! She was pleasant respectful and patient. Very good sales person. She took her time and answered all my questions. She got my service. I left fully aware of everything I needed to know pertaining to my sofa set and delivery. She was awesome!
Aaron did an amazing job helping me and my wife find the a couch to our comfort and what we were looking for. Spent an hour in there the first time we walked in. Went and looked around at other stores. Came back and found Aaron in the store and he helped us with our decision on a new living room set. Thanks for all the help Aaron
Bobbie was awesome. We told her what we were looking for and she found exactly what we were looking for. We would come back again because of our experience here.
Came into Ashley’s looking for the perfect couch for my family and I and we did not leave disappointed! Our Sales Rep Bobbie was so professional and patient. The Rawcliffe TikTok couch gave everything it was suppose to give!!
Bobbie was very professional and helpful! Thank you Bobbie
Great experience. Austin was incredibly helpful during our visit.
Super service from Bobby and Austin at Ashley Furniture. They helped us through every step with ease and we could not be happier. I highly recommend them.
Associates Bobbie and Austin were terrific! We were able to get a great deal that fits our budget. Would recommend you give them an opportunity to serve you!
Jess was extremely helpful! Came in not expecting to find what we wanted, but she helped us figure it out. Thanks Jess
Y’all come see Belinda at Ashley, she will hook you up with anything you need and more! Also she has great customer service! She is definitely the only saleswoman we go at at Ashley!
My husband and I worked with Austin and found exactly what we were looking for! Once we were ready we came back and got Austin again and easily placed our order!
It was great Bobbie took care of me I ask her for what I want to spend and she went above and beyond for me
Kristina was lovely, welcoming and had a great knowledge of what we were looking for. Will definitely come back!!!
Austin was great, he text us pics to Taylor our needs. We never had a sales person to go over their duties like this before. I give him 5 stars.
Kristina was kind patient and allowed me to test out possibilities. Her attitude was just fantastic I felt very special. I appreciate her service as an awesome sale person. Thank you so much Kristina. ASHLEY HOME STORE SHE’S A KEEPER 🙌🏾🙌🏾🙌🏾🙌🏾🙌🏾🙌🏾
We had a great experience at Ashley. Bobbie was super helpful and really took the time to figure out our needs and what will fit in our space. Would Highly recommend
Darius was amazing and helped us with our new furniture!
Bobbie was awesome!! Her service was exceptional. She is very knowledgeable and eager to assist.
Rita did a wonderful job helping us!
Had the pleasure of working with Ms. Bobbie to purchase a new mattress and frame with accessories. She was an absolute pleasure and went out her way to make sure we were completely satisfied and comfortable with the decisions we made. As someone who's big on customer service, her positive attitude, professionalism, and product knowledge is the biggest reason we completed our purchase today. I definitely recommend going to see her to anyone who's looking for assistance in purchasing new pieces for their home.
Bobbie was excellent. She made the process extremely comfortable and was understanding to the utmost. 10/10 holla at Bobbie if you come here.
Rita assisted us during the President's Day sale in finding the perfect tempurpedic mattress and adjustable bed frame, as well as, the perfect mattress for our daughter. Her charisma, professionalism, hospitality, and extensive knowlege about each product we inquired about was impressive. Rita was not salesy in her approach at all, which made the experience more enriching and natural. We felt like she cared. She was patient and tailored her recommendations according to our needs, which let us know & feel she truly cared. I loved how she included her own personal experience with using certain products, because it demonstrated that she was a true ambassador of the brand and spoke about what she knew and not what she rehearsed. She welcomed us into the store in the most natural but charasmatic manner, as well as, escorted us to our vehicle with a few products we purchased as we exited the store. Rita is the true representation of what customer service and being a sales person truly is. Thank you Rita! Continue being yourself, because it works perfectly for you, Ashley Furniture, and your customers!!!! Oh and Happy early birthday to you my fellow Piscarian!!!!! Location:Ashley Furniture, Colonial Heights, VA
I went in to Ashley to meet Rita she was very kind and professional. I would recommend her to anyone looking for furniture.
Kristina was great, fun. Thanks for being patient.
Kristina was amazing and helped us find everything we needed! We will definitely be back!
Ms. Belinda went above and beyond to assist me in my purchases! She was SO much help! Can’t recall having a more pleasant furniture-shopping experience!
Bobbie is wonderful! Very personable and professional. Well versed in her products and sale prices! Thanks for helping us finish our living room Bobbie!
Bobbie was great, quick and efficient! Overall a wonderful easy experience.
Bobbie was a great saleswoman.. in and out
Kristina has help us with finding the perfect furniture for our home. We request her assistance each time we visit Ashley. Always professional and accommodating. We will definitely be back to see her for our next purchase!
Belinda was awesome, she took time with me to pick out some furniture and made sure everything matches. I would recommend her any time
Bobbie was excellent. She took her time and helped me find exactly what I was looking for.
Mr Austin was professional, friendly, patient and knowledgeable. Because of Austin my daughter has great products that will help her sleep soundly. Thank you Austin for making it painless. Essence checked us out again friendly, professional and patient. Thank you . I highly recommend to shop your furniture at Ashley Furniture.
Randy was fantastic helping me purchase my new couch today. Would absolutely shop at Ashley Furniture again, especially if Randy is our salesperson.
Kristina helped us in our endeavor to furnish a new apartment. She gave us great advise and picked things in the look/design we were going for. While waiting for everything to process, she had us try out the massage couch! Ashley Home Store is a fantastic home goods store and they always have everything that I could need.
Very friendly and helpful staff, no pressure sales
Kristina was absolutely amazing and helped me get exactly what I was looking for. The prices are great and their financing options make it very easy to afford
Bobbi is amazing. She was very helpful and patient with me. Great personality.
DO NOT WASTE YOUR TIME WITH THIS COMPANY, Today was the fifth time the Colonial Heights store has attempted to deliver furniture, they keep delivering damaged furniture that they keep trying to repair and each time they repair it they damage something else, I purchased new furniture and they should be delivering new furniture but continue to bring the same furniture that is damaged in a different spot, oh and the one delivery that they showed up with no chair on the truck! They really don't care that they are wasting your time,!
Mr. Nelson was very very helpful. I was very indecisive but he remained very patient with me and very diligent in helping me deciding on furniture I will be very much happy with. He has great customer service and is good at what he do! Thanks again.
The service was great. I felt at home in the store. The customer service was awesome.
About a year ago my husband and I went to another location and had a really bad experience. No one attended us, no one came and helped us and then when we did speak with someone, they just kept pushing us to buy something. So we left within a few minutes and I did not look back. So of course I was hesitant to step into another Ashley's furniture because I believed we were going to have the same experience but boy was I wrong! Bobbie was so warm and friendly the minute we walked through the door. She gave us some time to look around but within ten minutes she came by and begin to help us look for the perfect couch. We didn't have an idea what we wanted so we were going back and forth. But Bobbie was so patient and understanding. She helped us find the couch that was meant for us! I cannot wait to go back and furnish the rest of our house. Bobbie you are the best!!!
Darius is fantastic!! He was no pressure and gave us time to look at other furniture stores and assured us he didn’t want to pressure us in any way. We have been very happy with our furniture purchase. Thank you Darius!!
Kristina and Bobbie were so helpful! Kristina helped me pick out the perfect mattress and bed. Bobbie helped bring my decorative vision to life. I definitely recommend them!
When I entered the store I really didn’t know what I I was looking in an adjustable bed. Rita greeted me and asked me if I needed help. She then began to show me different beds and was able to explain the differences of each as well as the prices. Her knowledge and friendly personality made me relax and I was able to purchase the bed I have always wanted. She arranged acceptable financing and I was completely satisfied when I left the store!
Wonderful service and Deal!
Keith was definitely amazing to work with!!!!
Kristina’s customer service was the BEST! she was so nice & patient she was able to show me couches in my budget and I ended up loving the couch she recommended, she made sure I got everything I needed and made sure my couch would be delivered two days later!! Ask for her when you go in 😊
Darius was great! Very helpful! He found what I needed
Kristina was very honest and helpful with our purchase today.
James provided me and my boyfriend great service!
James was great a lot of help
Blenda is awesome! She was professional, courteous and knowledgeable made my purchase was quick and easy.
Though I only came to look, my dresser and chest will be delivered in 48hrs thanks to Kristina @Ashleys Furniture in Colonial Heights!
Belinda was very professional and answered all of our questions about the sofa that we purchased. Excellent customer service and I would recommend her in the future.
Belinda was excellent! She helped us get our furniture for a great price and was very friendly and knowledgeable. Ask for her and you will have an awesome experience!
Belinda helped us get a sectional and a dining set. :)
Bobbie was absolutely amazing! She was able to find us the perfect set for our living room and made the experience so much fun. When you think Ashley, think Bobbie!
Rita provided me with the best customer service and I am very pleased with the assistance she provided me! I am a happy customer 😊
Great service, great products, great prices. Jess was extremely helpful. I would highly recommend.
Austin was very helpful, he took his time to discuss the differences in mattress types. I will most definitely look for him to shop with whenever I’m looking for new furniture.
Great experience when it comes to customer service and all the excellent help during the visit. I would recommend them to everyone
Belinda was a delight and made the process very fast and easy. We got exactly what we were looking for!
Austin was amazing he helped us find good quality bed that suits me and my personality.He was really patient with us.
Keith was so patient and awesome. Love all our new stuff!
Seamless experience at Ashley Furniture in Colonial Heights with Nelson! He was very professional and recommended us the best! These visits aren’t always easy but he made it a great one! Update: We are still very happy with our purchase. So much that we decided to get new living room furniture. Nelson was unavailable but we had Rita help us and our customer service was just as impeccable! She helped stage a few pieces with the sectional we ended up purchasing and did a get job with styling everything. I can’t wait to go back to Ashley to visit her for our furniture needs!
My experience was amazing. My salesperson Belinda Miles is the absolute best!!!
Timothy was right on point. Took care of us very fast. Very nice salesman. Thanks a million..
Belinda is the best! Go see her.
Belinda Miles was very helpful and awesome.
Aaron Powell, was so helpful and friendly. I am so happy with the furniture I selected today with Aaron’s help. He became creative with his photo shoot 🤣
Belinda provided great service and have a great deal.
Rita was amazing. Knowledgeable, patient and kind!!!
Ashley’s is the BEST furniture store in town, located in Colonial Heights, Virginia. I want give AUSTIN a huge shout out, thank you so much for being professional, helpful, informative and making me laugh. What an amazing employee you are and such a blessing to the company! Thank You & God Bless ♥️ - Bebe
10/10 recommend!! Bobbie was the absolute best to work with! She took her time with me looking and was very sweet and made the process so easy and enjoyable!!
We had the best experience at Ashley Home Store. Bobbie was wonderful. She answered all of our questions and was very pleasant to work with. Go and ask for Bobbie! She is the best! :)
Bobbie was amazing!! She walked around the store with me for an hour plus while I sat on every single couch trying to find the perfect one. She never tried to influence my decision and was very helpful! Definetly recommend.
Absolutely best service I have seen in years. Will definitely come back for more as long as Darius is the one helping me.
Had a wonderful experience purchasing furniture at Ashley, the staff was very attentive and professional. Big thanks to Bryan! He was wonderful! Highly recommend and will be back for future purchases.
Rita was excellent!! She was very knowledgeable and willing to help! She went above and beyond to make sure we were were and satisfied! If you visit this store ask for Rita she won’t disappoint!! Thanks Rita for everything
Keith was awesome. He answered all of my questions and was very patient. I give him 10 stars
Bought a 5 piece recliner sofa set at a great price. My sales associates were amazing. So pleasant, friendly, and patient.
Jess & Bobbie patiently work with us explaining in detail guiding us with options to finalize our purchase. Definitely will be back for future furniture needs.
Good costumer service by Jess and Recommend buying here, Very nice
Rita was especially helpful. She provided good details regarding my purchase
Bobbie and Darius were fantastic and very helpful. They cater to your needs and find the best thing for whether it's for a bed or a couch. I would recommend it for anyone to come spend time here.
The store was incredibly welcoming. We came in from a light rain and they didn't hesitate to tell us to sit and test whatever we needed. Darius was very personable and helpful. Bobbie was incredibly professional and did a great job demonstrating the mattress technologies as well as walking me through the final bill.
Bobbie and Darrius were so extremely helpful and kind, made the whole experience so comforting and fun! Highly recommend this location! :)
Kristinia was awesome
Rita, a sales associate was so nice, attentive and helpful. She helped me as soon as I walked through the door. She asked questions, she listened and understood what I was looking for. I really appreciate her and the customer service she provided.
Great communication & customer service. Very nice & patient with us!
Belinda was an amazing saleswoman to work with! We called in and she told us what she had in store. Originally went in for a couch, but came out with a mattress as well! Belinda was very thorough with everything that we were looking for. She went above and beyond making sure we were getting the best prices possible. Was an amazing shopping experience and definitely recommend her for all your furniture needs!
Aaron was very helpful and knowledgeable. I love the fact he didn’t rush us when we walked through the door. He let us look around and then found us once we were ready.
Had an amazing experience here at Ashley in Colonial Heights! Aaron was very polite and helpful and guided me through to pick the best fit for my living space! 10/10 recommend working with him!
Kristina was super helpful and helped us find the best fitting furniture for our home. We left with more than we came for, and we are so happy with our purchases!
Kristina was awesome to work with! Followed up with us very quickly after a move from NC had us scrambling to find the sofa and love seat we needed. Highly recommend going to see her for any furniture you need!
Belinda was great
Kristina was amazing! She helped me find the perfect mattress and addressed all my sleep concerns! Please ask for her when you come to This location!
Bobbie helped me a lot!!!
Rita was astonishingly amazingly helpful and very professional. She is to be commend for assisting me.
Kristina was my sales associate! She was extremely helpful and knowledgeable of all of the furniture, also super friendly. I definitely will be back, she definitely deserves a raise or a promotion!!
Ask for Belinda she is great to work with
Bobbie was a wonderful sales person. Came in for recliners and ended up buying a mattress also on her recommendation.
Bobbi was amazing very helpful
Bryan is a great salesman person
Kristina at the Colonial Heights location is awesome! She is so patient and very knowledgeable of the store products. I knew what I wanted and she really gave me good options and I was able to make a selection based on her expertise. I will be back to see Kristina when it's time to refurnish my son's room.
Belinda did a great job
My experience at Ashley furniture store in colonial heights is a great one, I was assisted by sales woman Rita who was amazing, very helpful and tool the time to show me different options of mattress and explain to me the difference in comfort vs others, I appreciate the kind and welcoming service, Thank you Rita and thank you Ashley furniture.
A lot of choices and I'm glad they weren't pushy on sales.
We walked into Ashley Homestore 30 minutes prior to closing time. Bobbie wasn’t the least bit annoyed and very professionally and knowledgeably took us directly to furniture that suited what we were looking for. The ultimate salesperson!!! She even came back on her day off to answer additional spacing questions and help us complete the sale!! 5 stars
I recommend Bobbie her customer service was great and the knowledge of the products she was selling was unbelievable what a great experience
Ms Belinda was very helpful and patient with making our choice on a 3 piece sectional Edenfield. Thanks for your assistance. We'll come back to you for another purchase.
Belinda was absolutely fantastic and made us feel so comfortable. We laughed and had a great time like it was not just a business opportunity. You go giiiiirl!!!!!!!!!
James at Ashley Furniture was amazing and personable. Would definitely recommend him again!
Great customer service
Kristine was exceptionally helpful. Her knowledge and customer service was above and beyond the what standards I've normally encountered. She allowed me to shop and be myself as I purchased my belongings for my first home.
I had a wonderful experience with AP, Keith, and Bobbie. All three were very professional and had a lot of patience with me. I do not make quick decisions so being patient with me is a big plus.
Great experience, Bobbie was so helpful!
Kristina helped me out to the max help me get a new mattress so great customer service on point On the other hand been having a bad experience with Journey which is the refund manger so she says she has been refusing to give me my money back poor management, poor customer service at this point I'm having to take further action on receiving my refund for something i don't have neither did it come the time I was told but Journey needs a little more training on things work and giving refunds back to the customers
Had really great help today looking for a bedroom set. Rita was absolutely wonderful in helping us out!
Good selections. Found a great bedroom set & mattress. Rita helped alot in getting us set up with what we needed.
Bobbie did an excellent job working with us find furniture that fit our needs. She was also very understanding and accommodating with us having our 3 year old along with us.
We had a great experience with Ashley in Colonial Heights. Austin is very knowledgeable and helpful. We did not feel pressured at all and answered all our questions. Will definitely come back to this Ashley!
Aaron was by far the best sales person. He showed me a mattress that changed my outlook on mattresses
Had a great experience with both Belinda and Austin! Both were very helpful! Highly recommend this store!
Bobbi was awesome. She worked with us until we found exactly what we wanted. She spent a lot of time with us and made us feel right at home.
We had Kristina helping us over the course of a couple days. She was very helpful. She never pressured us to buy anything nor was she on our back the whole time while looking at the furniture. She gave us the privacy we needed but also was around the corner whenever we needed her.
The staff was great especially Kristina. She worked great with my family and assisted us with all of our needs. Would love to come back and have her help us in the future!
Zach, has great customer service. Took his time to listen to my wants. Very detailed oriented and friendly.
Belinda was amazing today with my husband and I. We came in only knowing that we were looking for a new bed set but had no idea what we wanted. After spending time with us helping us test out mattresses, she knew exactly what we needed. She walked us straight over to a 6pc bedroom set that checked all of our boxes. She was knowledgeable, friendly and never pressured us to get something we didn’t want. We really appreciated shopping with her today, and she made a loyal customer out of us!
Very much appreciated working with Nelson. Thanks
Miss Belinda is fantastic, she was very friendly and outgoing from the moment we walked in the door. Very honest and upfront which helped with the decision-making process. The manager AB was very friendly and understanding. Chrystal and Essence were great providing much-needed advice from third-party perspectives and going above and beyond their job titles. Overall great experience.
After one year of having our new living room set, we have a broken wheel on the bottom of the coffee table, a bent recliner bracket and sticking coming out of the couch. Poor workmanship. The extended warranty is a joke and rip off. Will not be buying from here again.
Keith was a huge help in helping us find the perfect sofa and chair for our living room.
Keith was great! Showed us just what we were looking for and everyone was so nice and helpful!
Bryan Nelson was so helpful with our new furniture purchase. We had a great experience.
Kristina was a big help. Go see her for your furniture needs!!!!
Kristina was super helpful! She was very knowledgeable and was a huge help as my wife and I were deciding which couch to buy!
Bobbie was great! Thanks for the help. Finally got a sectional after months of searching, and you helped us find an in-stock coffee table.
James Hopkins helped me right as I came through the door asked me what I was looking for I was asking for a sleeper he helped answered my questions and also directing me to better items than what I was actually requiring about end up walking out with furniture from me my mom and my friend we was there for about an hour even after they close he was very courteous attentive and pleasant and we are all happy with our purchase for our home.
Kristina was super friendly and attentive. She presented me multiple purchase options and set me up in a cool bed until checkout was ready.
Great and friendly service. Our rep was extremely polite, helpful, and not pushy. Would recommend to everyone.
Belindà was very helpful and very nice. Great experience with the way she helped
Bobbi was so helpful and friendly! The selection in the store was great, found a table that suited us perfectly!
Rita was very helpful and knowledgeable. Great experience!
Austin at the Colonial Heights location was great. He helped my husband and I with our purchase. Thank you, Austin!
Rita was super friendly and did a great job explaining the mattresses and bases. She is very knowledgeable and we appreciate all of her customer service.
Great job Kristina!
Austin and Randy were absolutely awesome and helped my family find the furniture that not only fits us but our new home perfectly!
We had a great time shopping for new bedroom furniture with the assistance of Bryan! He had wonderful customer service and even helped keep our kiddos entertained throughout the process. We highly recommend going to see him for your furniture needs!
Bryan was knowledgeable and helpful. Appreciate everything he did.
Bobbie did great! She made sure we left happy with everything we came for and then some-with the new years special discounts, too. Two happy customers here!
She was very helpful and did a good job thank you all
Had a great experience with finding a new sectional and mattress! Very patient and helpful with our questions with finding the right furniture for us!
Christina was very helpful walk me throw the process very patient I highly recommend her if anyone is looking for furniture, you would not be disappointed
Bryan was very informative and pleasant person to work with.
Belinda is so awesome. Thank you for your assistance and will be back to see you soon.
When we walked in, Bryan immediately greeted us and was great at customer service. The entire staff was very friendly, from Bryan, to the manager, as well as those at the front desk. I would highly recommend their services and furniture.
Keith expertly answered our questions, offered to send estimates, and responded to every change and unexpected situation with the utmost professionalism, honesty, and respect. He greatly exceeded all of our expectations from a floor sales associate going above and beyond his scope of duties in order to facilitate our specific needs. I would highly recommend going through Keith if you’re looking to buy anything from this store!
LOVE ASHLEY’S! I was able to get new furniture after a house renovation! Everything was perfect and Austin really helped the process run very smoothly! I would recommended shopping here for your furniture!
Wonderful experience -- Austin was extremely pleasant and knowledgeable. Made it a very comfortable shopping spree!
Belinda she was awesome
Our sales representative(Keith) was amazing. I was so indecisive on what I wanted to get (bedroom suite). He was so patient and just willing to be available to have all questions answered. Thank you for everything. Keith was definitely the “BEST”!
Belinda is the best and we will be back to purchase another bedroom set! 😝🙌
We worked with Austin and he was absolutely wonderful to work with! He accommodated all our needs and he was very patient with our decision making. Ask for Austin ♥️
Kristina was very helpful with our mattress purchase. She is very knowledgeable about sleep and the importance of a good mattress. She was patient and heard out our concerns. I would highly recommend visiting her for your mattress needs.
Christina was very patient, assertive, and helpful! Pleased with the service 5/5 stars.
Bobbie was a great help and the furniture is reasonably priced
Kristina was absolutely amazing...best buying experience we have ever had.
Kristina was very friendly and very helpful
Belinda helped us extremely! Best sales person I’ve bought from! Very honest and kind!
Beautiful saleswoman Bobbie
Kristina knows a lot about customer satisfaction.
Kristina, our sales rep was extremely helpful , knowledgeable, courteous and a personality that is beyond exceptional. You need more prrsonnel like he. A great experience.
Austin was great! Very friendly and professional. It was a pleasure
Austin was great! Very professional and knowledgeable. It was a pleasure working with him.
I just purchased a king size bedroom yet with mattresses from Ashley Furniture in Colonial Heights, VA. My sales associate SaRita was awesome!! She was knowledgeable, patient, responsive and made sure I was totally comfortable with my purchase.
Furniture is beautiful. Everyone that works in the store is very cordial and kind. Belinda was very helpful and patient. She asked all of my questions, went through details for specific furniture with me. I walked around several times, left and came back an hour to 2 hours later. Belinda maintained her position as she was earlier. I would recommend this Ashley’s.
Thanks Kristina for helping me find a sofa within my budget!
I had a great experience! The team was so awesome and I was helped and spoiled by Austin and Angel to purchase a gorgeous couch. Extremely professional service and will most definately be returning again! Thank you!
Bobbie provided both customer service and and excellent assistance to me, while I was making decisions on what to purchase.
Great place with better customer service. Go see Bobbi (from Detroit) and this young lady will take care of you!
what a great experience with Belinda and Aaron they both were so nice and helpful! we will definitely be back for our future furniture purchases!!
Absolutely amazing Belinda, was awesome! In fact, the entire family at Ashley Furniture were just that FAMILY!
AUSTIN WAS ULTRA FRIENDLY AND RESOURCEFUL IN HELPING US FIND OUR NEW LIVING ROOM FURNITURE. CANNOT WAIT UNTIL IT ARRIVES. THANKS.
Bobbie was very informative and helpful.
Austin was Extremely helpful and knowledgeable.
(Translated by Google) Excellent customer service. (Original) Excelente atención al cliente.
Enjoy working with Ms. Bobbie. Very nice and professional. Thank you for your service.
Austin was fantastic and explained things well
Courteous assistance by phone. And then very helpful experience in store with sales associate Bobbie. THANKS
Bobbie was a great help!!! We have been everywhere looking- she really helped us find the perfect couch!!
Jonathan was amazing! He was so helpful and had a wonderful personality! Everyone in the store had a great personality!
Kristina was wonderful and very patient! Such a delight! Love that she was able to help me find exactly what would fit in my space.
Austin was a great help!
I was in need of a new couch and bed frame. Kristina was very helpful and made the whole process very smooth and wonderful
My husband and I came into the store to look around. We ended up coming out the store with furniture. Kristina was very patient with us. She did haggle us at all. She let us walk around to browse the furniture. I like that because I do not want someone in my face as soon as I walk in the store. I would recommend Kristina for all your needs.
We had a great experience shopping for a new bedroom suite and Austin our sales associate was a big help with all questions we had from prices & availability.
Bobbie was great she did amazing and stepped in and helped us and got us everything we needed were looking for.
Rita was very knowledgeable about the products she showed us. Will definitely come back
By far the worst furniture store ever!! They delivered the wrong bed. Took back the bed and I have to sleep on the floor until Saturday. The delivery men broke my vase and did not say sorry. My TV stand was not delivered as well today and I will never do business with Ashley’s again. They are horrible!!
We had an amazing experience buying furniture for my new house. Jess was extremely helpful with not only picking out what we wanted but being able to be set up with financing too. I am already making plans for what I would like to purchase next.
Christina was absolutely AMAZING! She got me the best deal in the store on a living room set i love! If you need furniture please come see her.
Kristina was absolutely fabulous. She was both personable and professional. She is amazing, made buying a new couch easy!
Jess and Christina were awesome. They listened to what we were looking for and showed us our best options. They gave us plenty of space to talk and discuss options.
Belinda Miles, has always gave us so much help we use her every time we shop here. Shows multiple options as well as having a great attitude thanks again! Will be seeing you next time we shop
Austin was great! Helped us with every question we had! Made the experience very pleasant. If you go here ask for Austin!
Austin was on point and on time! We will be back!
James has EXCELLENT Customer Service. Great shopping experience!
Bobbie was sooo friendly and helpful! She helped us choose the perfect living room set! We'll definitely go back!
Kristina was great in helping my sister complete her purchase. She was knowledgeable and made the experience fun!
Kristina gave excellent customer service! I have more items to buy and I will definitely come back to see her! I'm super excited about my purchase and can't wait until it is delivered!
Bobby was very nice and patient with us. I would definitely recommend her.
Austin did an Amat job with us
Issac was an amazing salesman totally recommend. Answered all our questions and left very happy, we will be back!!
They have furniture for many tastes and recommended some mattresses that ended up being more of our taste which i liked. Definitely would come back.
Kristina in Colonial Heights was great! My daughter loved the first suggestion.
Ashley is amazing. She was very nice, helpful and made sure I left the store happy. I am very satisfied with my purchase. Thanks again!
Austin was great and very helpful
Austin was super helpful and knowledgeable. He helped us to pick out the perfect mattress for us, even taking into account my chronic pain. Very thoughtful guy.
Kristina helped me pick out the perfect table. Great customer service!!!
Keith was attentive but not overbearing. Very knowledgeable and patient as we made a decision and answered all of our questions. Highly recommend.
It was very nice with the help of Bobbie.
Rita was awesome. She never hesitated to help us and continued to show nothing but positive energy throughout our visit.
Austin is awesome, he helped us choose the right mattress for our needs. He also helped us choosing the right dinning set. I loved his energy, He was very patient and nice!!!!
It was a wonderful experience with Belinda she was so patient and I was able to make an amazing choice of furniture
He was very very good he knows his job very well
Courteous, knowledgeable and a very good salesperson. No pressure to purchase anything. Let us browse at our pace.
We were greeted by Rita when we entered the store. She answered all of our questions and was very patient with us during our visit inside the store.
Rita did an outstanding job. I haven't bought a mattress in years but she was very knowledgeable and was a tremendous help.
Ashley Homestore is overall a great place to go to if looking for furniture. Austin, the sales person is the best person to ask for because he makes you feel like you’re at home and he’s really nice.
Bobbie was excellent. She was very friendly. She went above and beyond do explain to us everything about our purchase, it’s warranties and everything about financing options.
Rita was excellent and very patient. Wonderful customer service.!!!!!!
Kristina was great and very helpful. helped us get a bed. Exactly what we came for
Kristina was very helpful and great experience with her 😊
Belinda was helpful and I got exactly what I was looking for.
Great customer service . Very helpful sales person. Highly recommended! . Worked to find exactly what I needed.
Belinda was so helpful. She’s on the ball folks!!! Her knowledge and personality made the difference!! ❤️
Bobbie was awesome!! She was polite, not pushy at all and let us decide at our own pace. She got us a great deal and we left with a gorgeous sofa!!!
Bobbie was a really nice person, helpful, polite, and great customer service representative. Ask for Bobbie next time you go to Ashley Furniture!
Bobbie was amazing. Great experience
Bobbie was an amazing help! Will definitely go back
WORST EXPERIENCE EVER! DON'T EVER SHOP AT THIS LOCATION. the best part of the experience was picking the furniture. BRANDON AND RANDY were great. after that....everything went down hill. They didn't deliver my bed on the anticipated date 10/22/22. Customer care promised to call by the end of the business day to tell me when it would be delivered. That never happened. I called to the store 10/23/22. They said to call customer care in Monday. GUESS WHAT?!?! Customer care is closed on Monday. The store ordered the wrong sofa and loveseat. I called customer care, the rep never submitted the claim to rectify the situation 10/24/22. I finally got someone to do it who promised to have a response to me in 48 hrs on 10/25/22. This never happened because the store failed to submit documentation to consumer care. I called the store on 10/26 & 10/27 and they said they never spoke to customer care. I called customer care on Saturday 10/29/22, and waited on hold for 1hr 36 min and no one came to the phone. On 11/1/22, I spoke to customer care who indicated that they were still waiting on paperwork from the store. I called the store and they tell me that the paperwork is with the sales rep who is off and won't return until Thursday. Then Eddie, the Regional Manager told me that he would look for the information and call me back. This was around 1:30. Guess what...no call back. So I called back to the store at 5pm asking if the paper Had been found and sent. He said no and that is still have to wait until Thursday. I then call customer care back. I told the rep what he said about the paperwork, and she said that she would talk to her manager to escalate the situation. Well guess who was calling on the other line to talk to her supervisor...EDDIE. The rep was able to clear up the issue and told me to go to the store to re-order the set. As soon as I got to the store, I spoke to Eddie, he got the set ordered, but I certainly feel that I should be given a discount a pillow for me bed, something. Guess what he thinks is a fair exchange...giving me free delivery for an error that I didn't cause. So if you are looking for good customer service. Please take your money, time, and energy somewhere else. My first and last time doing any business with Ashley's in Colonial Heights!!!!!
Belinda was very helpful patient.
My wife and I needed to get a different living room set and Kenny Thompson was excellent with helping us making a decision by providing professional insight. Thank you Kenny.
Ms Belinda , really helped me with the upmost professionalism & respect ! She made this experience very pleasant !
Rita gave wonderful service
Ms. Rita was very friendly and helpful. She gave us all of the information that we needed and made me and my boyfriend feel comfortable. Ms. Rita was very professional as well!
Bobbie was Great!!!! She took her time helping us make wonderful choices for our home. Great Customer Service and lots of patience 🥰
Austin tried hard for me
Austin tried hard
Kristina was great! Her customer service ever time was superb! Thank you!
Very nice place to get furniture and the sale person is very helpful her name is Kristina she needs a raise.
Rita was awesome!
I visited Ashley’s Homestore and had a wonderful experience. I had the pleasure of with Jess. Jess was kind, informative, and helpful.
Very knowledgeable, thoughtful, and never pressured us. Felt very comfortable! ask for Austin Pulley next time you go to Ashley.
Belinda was extremely helpful and very vice
Belinda was some helpful and really listened to what i was saying!
Kristina delivered outstanding service and was definitely customer centered. Thanks so much for your special kind of service Kristina. Many thanks to others (especially Eddy) for making my visit efficient, as I was remembered from previous visits.
Great experience and fun shopping for a bed set! Brandon was the best and very helpful!
Belinda was extremely helpful and wonderful to work with.
Rita did a good job showing us different options and the right set for our needs. great service
We had a great experience at Ashley’s Furniture today. I got the table I wanted and the bar cart. The salesman was awesome!! Thanks
Great and friendly customer service. Thanks to Belinda and her eagerness to assist me. They have gained a lifelong customer.
Brandon was great to work with. He was able to answer all of my questions. Thank you Brandon!!
I received excellent customer service from Bobbi great asset to team.
Christina was AWESOME ❤️
Kristina was the best!!! She was so nice, professional, and super helpful!! Not only was she very down to earth and easy to work with but assisted us in several purchases. Highly recommended ❤️
Kristina was a tremendous help and very friendly. She was personable and worked very hard at getting us what we wanted. Highly recommend her.
Keith great very helpful thank you 🙏 for your help
Great!
We came in looking for a couch after ours was damaged in a move. Rita greeted us at the door and when we were ready to place an order for the couch she helped us. She answered all our questions and was flexible when we changed our mind several times. We will be coming back when my son is ready for a bed strictly because Rita was so wonderful and patient!
Keith was very helpful and showed excellent customer service.
It was a nice experience at Ashley’s in Colonial Heights with the sales associate Rita. She took really good care of us with the mattress
Wonderful service very polite respectful employees 10/10 would recommend coming here for all your furniture needs
Had a great experience! Rita was very helpful!
We were looking for shelves and a chair. We got to cross all that off the list with Austin's help. He was patient and knowledgeable. He showed us around and helped us choose the right pieces. Thanks, Austin!
Rita was a great person to work with for our recent furniture purchase at Ashley in Colonial Heights. Very knowledgeable and very patient with me while I looked at probably everything in the store before making a final choice. Thank you for a very pleasant experience.
Belinda she was great I get the stuff I want and make everything easy and smooth I will always come back and deal with Lovly Belinda Thank you so much
Great service from Belinda.
Belinda was awesome !!! She was informative and so helpful.This has been a wonderful experience buying furniture at Ashley in Colonial Heights
Keith, was a excellent sales representative and I would recommend his services to anyone.
It’s been a very enjoyable experience getting a gift for my dad at Ashley furniture. Thank you for helping us find the perfect chair!
Ms Rita salesperson was very informative, helpful, and knowledgeable. Enjoyed working with her. I would recommend her to others.
I hate shopping but I needed a desk for my computer. My plan was to go to at least three stores before purchasing…It wasn’t necessary. Working with Rita was a dream come true. Her product knowledge, expertise, patience, kindness and high level of professionalism, sealed the deal.. I am now the proud owner of a functional desk that’s not only made well but is very pleasing to the eye. Thank you Rita for a job well done! SALUTE!
Rita is always willing to assist with a smile on her face and is always patience.
Rita helped us very quickly and was very nice.She Came in on her day off to anwser question. Unfortunately who the problem was left with Paula blew us off and treated me like I was a number. Rita was amazing though. Paula was rude but other person even the delivery team made up for her rudeness. Thank you to the rest for your excellent help and service.
I had Belinda as my customer service representative and once we determined who was up next to get the sales, she was very helpful, very professional, and she looked out for me, letting me know that the prices changed and it just kept getting lower. I really want to thank Belinda for all of her assistance and all the information!
Awesome job, really patient, and helpful salesman!!
Kristina was absolutely amazing! Extremely knowledgeable and helpful. Made purchasing a new mattress a joy. Also, her expertise allowed me to learn things that I really wasn’t aware of concerning sleep, back pain, and mattresses. She’s the best, check her out!
Me and Mr Harris were in Ashley furniture all day shopping and Rita was so helpful and attentive to our needs. She was so helpful and very patient. Go check her out in Colonial heights thank so much Rita for all your help you were awesome.
Spent all afternoon my wife and I with Rita she was awesome. Rita was pleasant,friendly and patient. Thanks Rita.
Randy was rvery helpful and professional.
Our experience at Ashley Furniture Store was amazing! We worked with Bobby who was so nice, friendly, and attentive! She helped us find the perfect rug for our living room! We will be returning real soon since we are redecorating our home! Thank you Bobby!
Austin was kind and ready to assist me as soon as I walked through the door. He helped make the buying process easy. He was very helpful and I appreciated that.
Rita was extremely helpful with helping me find exactly what I needed. She was able to answer all my questions and concerns.
Came in to just take a look around. Issac came over to assist me and did a very amazing job and was very patient through the entire process. Ended with a bedroom and living room set. Good Work! Much appreciated!!!
Great people, good value, Jess was wonderful assisting us but never pushy. All in all a great experience!
Rita is an awesome sales associate, very friendly, knowledgeable and always willing to work with the customer. She represents the company very well.
Rita was AWESOME helped sooo much and made my purchase so much easier
Amazing service! Jess helped us out so much and was the perfect amount of being around but not pushy. Had a phenomenal experience purchasing a living room set.
I visited the Ashley’s location in Colonial Heights. Randy and Brandon were phenomenal. They were very patient with my indecisiveness. They were able to help me save on my purchase and made be feel great about the purchase that I made. This was truly an exceptional experience. I recommend 100%! Update: WORST EXPERIENCE EVER! DON’T EVER SHOP AT THIS LOCATION. They didn’t deliver my bed on the anticipated date 10/22/22. Customer care promised to call by the end of the business day to tell me when it would be delivered. That never happened. I called to the store 10/23/22. They said to call customer care in Monday. GUESS WHAT?!?! Customer care is closed on Monday. The store ordered the wrong sofa and loveseat. I called customer care, the rep never submitted the claim to rectify the situation 10/24/22. I finally got someone to do it who promised to have a response to me in 48 hrs on 10/25/22. This never happened because the store failed to submit documentation to consumer care. I called the store on 10/26 & 10/27 and they said they never spoke to customer care. I called customer care on Saturday 10/29/22, and waited on hold for 1hr 36 min and no one came to the phone. On 11/1/22, I spoke to customer care who indicated that they were still waiting on paperwork from the store. I called the store and they tell me that the paperwork is with the sales rep who is off and won’t return until Thursday. Then Eddie, the Regional Manager told me that he would look for the information and call me back. This was around 1:30. Guess what…no call back. So I called back to the store at 5pm asking if the paper Had been found and sent. He said no and that is still have to wait until Thursday. I then call customer care back. I told the rep what he said about the paperwork, and she said that she would talk to her manager to escalate the situation. Well guess who was calling on the other line to talk to her supervisor…EDDIE. The rep was able to clear up the issue and told me to go to the store to re-order the set. As soon as I got to the store, I spoke to Eddie, he got the set ordered, but I certainly feel that I should be given a discount a pillow for me bed, something. Guess what he thinks is a fair exchange…giving me free delivery for an error that I didn’t cause. So if you are looking for good customer service. Please take your money, time, and energy somewhere else. My first and last time doing any business with Ashley’s in Colonial Heights!!!!!
Kristina was so helpful! My husband and I had a bad experience with another company and needed something that was in stock and could be delivered this weekend. She listened to our wants and helped us find the perfect sofa! I would recommend anyone to come here and have Kristina find them their perfect piece of furniture!
Bobbie helped me with everything I ask for!!!
Kristina was amazing, she made the financing process super easy and helped me pick out the perfect couch.
Jess was great. Awesome customer service .
Found the perfect furniture today at Ashley, so excited. Bobbie was great, super friendly and helpful.
Bobbie was great and patient with my indecisiveness.
Kristina was awesome! Informative and helpful. 10 star sales
Great service helpful when looking for tables and couches
Everyone was nice and helpful
Had a great experience here Keith was a great help with the decision on my purchase awesome team Thank you
Want to thank Rita so much for helping us out today and being patient with us lol. As we bounced around on which sofa and love seat we wanted. She was so nice and professional!!!
As soon as I walked in I was helped immediately. I didn't have much time, but they were able to get me what I wanted and in the most professional manner. Jess P. and Kenny hooked me up. The young lady with financing was also very pleasant. I will be back!
Ordered a living room set and they brought the wrong couch. Peeled off before realizing the mistake. Now they want to charge me 200.00 to bring me what I ordered. Saying I agreed to buy something when they admitted to putting the wrong sku in.
Keith was awesome! He helped us find the perfect piece for our new home! Thank you!
Kristina is an excellent sales person. She was very helpful in picking out our new mattress.
Brandon was great!!
Bobbie was wonderful and very helpful in making sure we were satisfied with our purchase
Bobbie was the best today. She was so pleasant and helpful with everthing.
Issac was the BEST!!!! He answered all of my questions and helped me select the items that best suited my needs. He took his time and was very patient with me and my indecisive nature.
A was welcome by Kristina, very polite and professional. She help me with my bedroom set and mattress purchase. Thanks to her I will return for any other furniture purchase.
Kristina was very helpful. I explained my lack of sleep and needed a new mattress. She asked various questions to be sure she found me the perfect mattress and she did! She is very friendly and personable. I will definitely look for her if I ever need anything again!!
Brandon and Eddie were excellent!!!!
Brandon was great!
Kristina is wonderful sales person
I purchased a bedroom set and mattress from Ashley today. I was greeted by the entrance door by Kristina. She was so polite, friendly, and helpful she helped me find everything I needed for myself and grandma. If you visit Ashley Furniture please ask for Kristina. She went above and beyond for me will definitely be back for Kristina help to redo my kitchen.
Do NOT buy anything from the Colonial Heights store. After they receive your credit card for payment all bets are off on customer service. I had my first delivery never scheduled as they told me it was and I had to call to ask about the delivery never coming. Then the second order was 5 weeks late and dropped off in a box. I called the store and the sale person said they would work to rectify the problems and she would call me back. Guess what, no return phone call 48 hours later. I called the store again was told how genuinely sorry they are for not meeting my expectations. Expectations?? Its called delivering on goods paid for in full. I will not ever shop there again and passing along the same message to my friends and family.
I went in to Ashley in Colonial Heights after a very busy day at work. I had an amazing experience. Austin Pulley helped me with my purchase & I left wanting to get new furniture for my entire home. He is an amazing salesperson & person altogether. I left out very happy & I definitely will be back sooner than later. Thanks again Austin you rock!!! You definitely exceeded my experience at Ashley. Please go check him out, you will not regret it.
It were a pleasure at this store. Working with Belinda Miles were even better. I have been needing a mattress and today she helped me with that. Not just any mattress a massaging one that lifts up your head and feet. Everyone in the store were pleasant. Thank you.
Horrible experience today. Went to buy a mattress and bed frame, paid for it, and then it took them almost an hour to "process it" and then said it's not in stock. It then took almost 30 minutes to refund the money.
Bobbie was so sweet and helpful by finding us the perfect kitchen table and chairs, lamps, bookshelves and sectional sofa. It was a very smooth process.
Rita is awesome. She listened to what our needs were and found us our new furniture.
Brandon was excellent. His personality and professionalism was amazing. Definitely ask for Brandon!
Brandon & Angel were both so helpful. Such an easy buying experience!
Rita was very nice and helpful!!
Stopping by the store with my son to get a idea of items I might want to purchase for my new location. Rita was wonderful. Very nice and knowledgeable.
Belinda was amazing! We had her all over the store! She was so helpful the whole time. Great advice was given as well!
Rita was very helpful and knowledgeable. Great customer service.
I saw what I wanted and was in and out. I can’t remember the name of the older sales man that helped me but his sales id on my purchase receipt is NH2. He was great and very knowledgeable.
Went in to Ashley Furniture today and Brandon showed mad love!! Patient, professional and courteous with an outstanding service all w around! Will definitely be returning to purchase more furniture.
Rita was superb in attending to our needs and very knowledgeable in the merchandise we purchased. Would definitely ask for her again when purchasing our next furniture choice!!!
Kristina was super friendly and straight to the point. She was incredibly helpful with helping us find a mattress that fit our lifestyle and budget. We would recommend her to anyone who asked!!
5 Stars in store 0 Stars on-line Very frustrating with account access, resetting password, app delete app upload, multiple chats and zero results. I went into the store and the finance person and salesman were outstanding, professional, and fast. I was in and out in 30 mins with exactly what I came in for. Thank you
Wife and I had an amazing experience. Belinda is the absolute best! She took her time walking us through different furniture options and helped set us up with something we truly wanted just by listening to our likes and dislikes. We would definitely recommend checking out this location. Ask for Belinda!
On July 27, 2002, I had an awesome time with Kristina at Ashley furniture in Colonial Height!!! Ashley has a winning personality and a beautiful smile. Stop by and see the professional staff at Ashley Furniture you will not go wrong. Kristna Rocks!!!!!
Good experience at Ashley. Found furniture for our new home. James, our sales agent, was very helpful and knowledgeable. Kayla was also very helpful in providing assistance with our account.
Best furniture shopping experience ever!!! Our salesperson Kristina was pleasant and helpful and displayed extreme patience while my wife and I kept changing our minds. Ultimately we were shown exactly what we were looking for Thank you for the excellent service ~The Sealy’s
Never a bad day at Ashley. Austin went above and beyond to help me find the perfect recliner. Even brought the options to where I was standing so that my elderly father in law didn't have walk all around the really really large showroom to see and try their huge selection. I mean, where else is someone going going to care so much? At the end of the day, you would have a hard time convincing to bit furniture anywhere else again.
I had a pleasurable experience purchasing kitchen stools. Austin was exceptionally helpful and his beard rocked!
Just call Aaron and Austin “The A Team”!!! They were wonderful and made our purchase fast and easy. Both were very personable, yet professional. Will definitely do business with them again in the future.
Had a wonderful shopping experience today with Rita. This is the second time I purchased with her. She is very professional and informative. I recommend anyone going to Ashley to Ask for Rita.
What a fantastic experience! The salesperson, Nelson, was so wonderful and helpful and patient with my indecisiveness. Financing was quick and easy to setup. Delivery was right on time, quick, and professional. I’ll definitely be returning to this store for all my future furniture needs.
The associates Brandon and Essence were incredible. Professionalism and personality made shopping a great experience.
Kristina is amazing and was very helpful! We enjoyed our experience at Ashley today
Belinda Miles is the truth!! She made shopping for home furnishings easy and simple. Even, when I was hesitant to try , she assured me I would qualify for financing; and guess what? I was approved with 0% down and now I’m set with the furniture and bedroom set I do desired! Shop Ashley Furniture in Colonial Heights, VA. Ask for Belinda Miles!😊
The staff was very nice and helpful in the process of picking furniture that fit me. Austin was a great salesman and went above and beyond.
No return policy! Found out after I purchased defective furniture. Don't waste your money or time! All of these 5 star reviews are fraudulent. Only one review which was Ashley. Obviously they paid someone to boost their rating.
Belinda,was a very professional and kind lady.I love her humor.
Belinda was awesome, she makes the extra effort to make sure your getting what you want
Everything was delivered. The delivery guys did an excellent job very pleased with everything. I love Ashley ❤️
Belinda was our sales person. She was extremely knowledgeable and attentive to our needs. We ended up buying mattresses for the whole family and it wouldn't have happened if it wasn't for her help. She makes every trip to Ashley a joy for me my wife and our children. We're sure to be lifelong customers because of her service.
Best customer service I received in today’s visit. I was looking for a living room set and dinning set and thanks to Austin for his help. He was very helpful and such a nice person to work with. He help me find the right sets I was looking for. I would definitely go back and ask for him. He is the best.
My family went in around closing time, and we were met with fantastic service. Austin was the salesperson that helped us specifically and was super personable while helping us even with being so close to closing. We were able to purchase a table, couch and recliner for our new home. True VIP treatment.
Had great experience. Brandon gave great customer service. Will visit again!!!
Our sales AMIT Brandon was a very sweet, patient and understanding of what I was looking for. He made the process very stress free.
Rita was a great salesperson. She was very patient and not pushy at all. She was very helpful.
Very friendly and helpful. Got what I needed and was in and out in less than 30 minutes.
Both of my daughters had spinal fusions and me not even thinking about it realized pretty quickly that I needed a recliner for their comfort so I called pretty panicked asking if they could help me quickly and they did. I had a recliner being delivered the next day! Manager of the store very nice and professional.
Ms. Rita absolutely has the best customer service skills ever very respectful took time to show me what's available and listened to my needs. Everyone else was very nice as well. Great team!
The experience shopping at Ashley Furniture was excellent. Every associate I encountered was engaging and helpful. I worked Brandon, he was able to tend to needs of both my wife and myself. We purchased a sectional and the zero gravity base for our memory foam mattress which we did not know we needed at giving us a rest test. Thank you Brandon and thank you Ashley whoever you are.
Excellent purchasing experience. Salesperson is very knowledgeable of her position. Worked within our budget to get us a product and monthly payment we are most comfortable with. Excellent customer service skills. Belinda rocks!!!
Worst furniture store EVER!!!! BUYER BEWARE!!!! I ordered my furniture on January 13 2022. I finally got a PORTION of it delivered on MAY 6th 2022!!!!! 5 months!!!! Keep in mind it wasn't even my full order. Then they sent the wrong bolts for the furniture. To be continued.... Lots more negativity about this furniture to discuss.
Great looking store but long lead time on products not in the store.
Belinda awesome job
Rita was a great help today! She did not judge us by how we were dressed and treated us with respect and professionalism! Would recommend to anyone!
I just sold my home and I was in need of a LOT of furniture. My sales associate was Belinda. If you are looking for someone who is personable, detail oriented and thorough, she is your girl! Shopping for furniture can be overwhelming, however she went above and beyond to ensure that my shopping experience was beyond pleasant. I will definitely be coming back in the future and plan to work with Belinda again!
BELINDA was great. She greeted us at the door and walked us through the entire process. She was friendly and she walked us through the different finance options. I would definitely recommend her. Thanks, Belinda.
horrible experience and corporate is a joke go somewhere else its worth it to take alive extra drive somewhere else
I often shop Ashley’s i recommend for great quality furniture to family and friends . Some of staff at the Colonial Heights location know me by name. The customer service is great!
I wish I could give it a minus 0. The warranty company Montage they work with is a rip off and it has put a bad taste in my mouth for Ashley Furniture. I will NEVER purchase anything else from this store.
Ask for Austin, The best of the best!
Exceptional customer service and very knowledgeable
Sale rep Rita was very helpful and professional. She took her time and I didn’t feel rushed.
I paid thousands of dollars for a couch and love seat from this store with the expectation that I was purchasing a quality product, but that has not been the case. The hinges on the center console were not tightened down and broken, one of the rockers grinds and really doesn't work, and 2 large screws fell out of the furniture the first week. When we contacted the store about the furniture issues they pointed us to the warranty they sold us requiring us to work with another company. It has been months since the claim was filled and weekly phone calls are getting nowhere. This has been an awful purchasing experience and Ashley furniture refusing to take ownership of their product has made it that much worse. Update: following the directions from the owner I sent an email with my information and purchase order. I have still heard nothing from Ashley, but my warrenty claim has apparently been closed under Ashley's direction and the number I have been provided to call is for a U-Haul rental location that knows nothing about what's going on.
Had a great experience at the Colonial Heights store. Excellent customer service by Ms. Belinda Miles! Got two lovely end tables for a great price. Will definitely be back!
My husband and I walked into Ashley Homestore and was helped by Rita. She did a phenomenal job and went above and beyond with our search for new living room furniture. We had several questions and she answered every single one we threw at her with zero complaints and a giant smile. We had our toddler with us and when he began to get a little cranky, she retrieved a balloon from one of their displays to cheer him up. She was incredible and made our experience quick and easy! Definitely look for her to help you out!
The shopping experience for a wall-hugger, power recliner was good. But, as with many things these days, there’s a wait to receive the merchandise. We purchased the chair on 2/26/22; it was delivered today, 4/8/22, as the sales associate promised. The delivery was problem free and the chair sits better in our living room than it did in the showroom!
Belinda helped us find our couch and helped with everything getting it for us
Belinda took care of me with an open heart!! She was full of information and made sure I got the best deal!!
Rita was amazing! We now have our dream dining, king bed, and 5 pc sectional set. I'm in love and will always recommend Ashley furniture.
Rita was awesome!!
Austin helped my boyfriend and I get a new couch. He was very helpful and didn’t rush us or pressure us into getting something we didn’t want. He was friendly and personable. If we ever have to go back to Ashley we definitely want him to help us again.
Belinda Miles was very helpful throughout the entire process! We easily picked the furniture we wanted and were walked through each step until we purchased it
First order placed 5 star; 2nd order placed 0 star, ordered in April, 2022 and still not received items as of 6/29/22
Sam was super friendly and attentive. She helped us pick out a new living room set that was within our budget. The manager was incredibly friendly and was very good with our kids, even taking them to play on the mattresses while I filled out paperwork. I highly recommend Ashley Colonial Heights VA
Belinda did an amazing job, she answered all questions that I had. She even helped me color match my sofa and love seat!
Ms. Belinda did a awesome job. She showed me all the different choices and prices that fit my budget. She also gave me different choices in all aspect bed frame mattress and all. Her personality his amazing She make you feel so comfortable.
Aaron Powell helped my wife and I find the perfect bedroom and mattress set. The guy definitely knows what he's doing and super friendly! We will for sure come back when we're ready more furniture!
Costumer service was good however , I'll never buy anything from Ashley's again. I have a lot of items and have never had any issues until now. My table isn't even a year old and we are constantly tighten the screws for the table and chairs if not , it's all wobbly.
Aaron Powell is the greatest sales associate ever! He’s very attentive and isn’t trying to push a purchase at you. He’s very kind and professional.
AP was great! He helped me get everything I needed! He provided great service.
AP was amazing!
Rita was very helpful of keeping me in the budget that I wanted and time frame needed. The store has a lot of pretty options for all types of furniture!
Good furniture
The staff was very courteous and informative on the product that I was buying
Warning Sales Are Final...Furniture seemed nice in the store...after $1400 & getting reclining sofa and love seat home...trying to actually use the furniture I find then very uncomfortable...I contacted my sales person Rita less than a week after delivery... I was told nothing could be done and sales are final
Sam was helpful in assisting us with the purchase of our new sofa. She was knowledgeable about the product and helped to make the experience fun.
Tyrell the sales representative was awesome. I would recommend him when shopping for what your looking for. We told him what we were looking for,and he found it. He was very nice,and professional.
Austin was a great help. Walked us through everything we needed.
The Sales Women has a great personality and there was no pressure….I had a great day experience with Belinda.
Service was great
Excellent customer service
Belinda was very welcoming, patient and attentive. I am a 1st time customer at Ashley's and I will definantly be a repeat customer.
The 5 star is for Rita, thank u .
I live down Dinwiddie Ave in Hopewell, where there is a daycare. This morning around 9:45 an Ashley delivery truck was flying down our street going way above the speed limit. I tried to call your store and could not get through. So, I thought I would let you guys know here.
Terrible. I have a Chair with a hole in it still to this day. Nothing has been done on their end. Delivery guys Broke the sofa while delivering it. I sent it back and called customer care to reschedule. I had to take a day off work for the re-delivery of sofa. A delivery fee of $169 is alot for sub-par service. Called the manager of the Colonial heights store and he only tells me information I already know about the re-delivery that I set up. Yet he tells me the delivery information as if he set it up. Ask for a refund for the delivery fee and says he can't do that and would email custome care about my chair and refund for delivery fee. Niether of those things happened. If your delivery goes wrong and they have your money, this establishment will do nothing. Shop at your own risk at Ashley furniture.
I was assisted by Rita and she was excellent in helping me find what I was looking for. Rita was very friendly, professional and patient with me! Thank you, Rita.
I went to Ashley to buy living room furniture. When I walked in, I was greeted by Sam, who was very pleasant to talk to. I explained what I was looking for and she was super helpful finding everything I needed.
Belinda is awesome.
Rita was awesome!
I don't understand why they have their furniture on display and when you ask about one thing they don't have it available and for another and neither, the best thing is that if they already have it out of inventory they don't have it on display anymore, and not waste time being looking and asking about furniture out of stock 😡
I highly recommend Ashley Furniture for your home needs. I had the pleasure of working with Samantha. I never felt rushed or pushed into buying an item that I wasn’t sure about. She took the time to help me find the perfect furniture for my home. Everything is of high quality and I couldn’t be more pleased.
In the past I have had a not so great experience at Ashley furniture, and have never gone back since 2018. Today I went to another furniture store and was referred to the Ashley Furniture in Colonial Heights. I went, kind of reluctantly, and met a sales associate there by the name of Rita. She has changed my whole experience and perception of Ashley Furniture. She was very very patient, knowledgeable, and just had the best personality. I was shopping for my elderly parents and had to face time a million times, show them pictures, give them prices and information and she was sooo helpful every step of the way. Every time I purchase furniture in the future I will go to Rita. The customer service that she provided was amazing:)
Great customer service! 10/10 recommend!
Over price but good service except for the frame DEALING
My sales representative, Aaron Powell ( AP) was very, kind, and professional. He went the extra mile to make sure that I was able to purchase the exact brand, type of mattress, and type of adjustable base that I desired within my budget and he threw in a free high quality memory foam pillow (that was valued at $139.99)! I highly reccomend his service.
Had an amazing experience with my man Aaron Powell today! Products were amazing but that guy deserves a raise!
Just purchased a beautiful sofa and loveseat from Ashley in Colonial Heights Va. Caitlyn was our salesperson and did a great job! Very pleasant, knowledgeable, patient and helpful. I will be shopping for a few additional items soon with her help. If you’re in the market for new items please ask for her.
I sincerely enjoyed my experience. Angel was extremely knowledge and super helpful. We will definitely be back.
Great furniture for good prices, excellent customer service. Thanks
AP was so awesome to work with! He made the experience at Ashley so easy and really listened to what we wanted and was able to show us different options catered to that. We are definitely loyal Ashley customers thanks to him and can’t wait to get our furniture in our house!
Belinda Miles was absolutely awesome!!!
The staff was very friendly and I want to thank Aaron for taking the time to help he pick out a mattress he was awesome and very helpful and never rushed me because I was undecided I would highly recommend this place it is beautiful
I have been waiting for my bed frame to come in. it has been 2 months since my furniture was delivered without the frame. now when I call the phone hangs up. do not buy anything from Ashley. this is not right
Had an amazing experience with Geffrey! I was in and out in less than 30minutes ! He was able to price match for the online price of the sectional I purchased and made purchasing furniture for my new apartment a breeze ! Highly recommend this location they also made accommodations with the delivery since I am not moving until later. Great team and customer service !
Great place to get quality furniture at an affordable price. Customer service here is A+! Austin was super helpful and very knowledgeable about the items available. I highly recommend shopping here if you're in the market for new furniture.
Caitlin was a wonderful sales assistant. She listened to what we wanted and helped us find options in our price range. We left happy and with a new couch.
Excellent experience, very helpful and friendly staff, wide selection of great products. Highly recommend!!
Austin was there to greet me at the door and showed me the bedroom suite that I would purchase. He gave me all the measurements and answered all my questions. It was quick and easy to order the set I wanted. Looking forward to having it in my house soon !
Belinda was awesome. Very knowledgeable and helpful! She was able to suggest some things for us for future purchases also by listening to a little bit of our home story. Thank you so much. New customer for life! Returned to see belinda in February to purchase a new mattress. Always a pleasure. Give her shout. She'll take good care of you!
Belinda was very knowledgeable and helped us pick a set that was just right for us.
Excellent sales and service staff . A very pleasant experiance.
I couldn’t have had a better experience purchasing my first couch ever with Ashley’s furniture. Aaron from the colonial heights store was my sales rep and he was amazing!!! He wouldn’t even bare to watch me sit on the couch and wait he set me up on a vibrational meditation and it was EVERYTHING 10/10 Aaron was amazing and Sammy/Sam greeted me at the door on the way out and even chatting with me a bit while waiting on my soon to be new couch should out to Sam that also secured my purchase here and the whole staff made me feel like I was family like I’ve been coming there for years!
DO NOT! I REPEAT DO NOT BUY ANYTHING FROM THIS PLACE. THEIR FURNITURE IS NO GOOD, AND THEY DONT STAND BEHIND THEIR FURNITURE. WE PURCHASED A LIVINGROOM SET AND A KITCHEN TABLE SET THIS IS ALL FALLING APART IN LESS THAN A YEAR. ALSO, DONT WASTE YOUR MONEY ON THAT SO CALLED WARRANTY. IT WILL FIND A REASON NOT TO COVER YOUR FURNITURE WHEN NEEDED. PLEASE GO ELSEWHERE TO PURCHASE QUALITY FURNITURE. YOU HAVE BEEN WARNED!
The customer service was great i was very pleased and satisfied!
Belinda was very helpful and attentive. I would definitely recommend using them.
Rita was very helpful and patient with me. Excellent customer service.
It's was great nice customer service love the lady who helped me out Thanks
I walked into Ashley Furniture with a plan. Knew exactly what I was looking for thanks to SAM! She is AMAZING! She was straight to the point even worked ABOVE ANY BEYOND to show me almost every option in the store related to my interests. I am so thankful for her, she worked around my budget and took a lot of time comparing the prices to make sure I get what I needed. I am so satisfied with my experience. I’ve been an Ashley Furniture customer for years and if I could rate higher, I would. The overall store and front desk was nice and polite and I’m sure to be back! Thank you guys for all that you do!
I recently made a visit to Ashley Homestore and found this beautiful sofa all thanks to AP. I explained what I was particularly looking for and he showed me exactly that without any issues. He was super patient and helpful. There are zero complaints and I would definitely recommend this store to anyone who appreciates a great salesperson with phenomenal customer service.
Aaron was awesome led us straight to what we wanted and let us relax while he did paper work
Our sales person Belinda was amazing! We have recently purchased a new home and were looking to update our living room set. She was very knowledgeable and helpful when we came into the store for the first time. She answered all questions we had and helped us choose the right set to beat fit our home.
I had a wonderful experience and everyone I encountered was very pleasant and friendly. Thanks to Belinda Miles, i was able to find the furniture I was looking for. She is patient and very professional! I will definitely be shopping Ashley again!
HORRIBLE CUSTOMER SERVICE. 5-Piece SAVESTO Sectional purchased Colonial Heights Virginia BUYERS please be aware! If I could give this review negative stars I would. I fell love with this sectional and finally after 12 months of going into my local store decided to make this purchase delivered in JUNE 2021. Turns out, the experience of this purchase is the worst to date. The decking collapsed in 4 months and my sectional had to be replaced. I had to work with Ashley Furniture customer service. I found out Any problems consumers have after a purchase they must work with phone customer service. The worst CUSTOMER SERVICE experience EVER!!! Ashley Customer service & delivery service is the worst ever!!! They first attempted to repair but EACH ATTEMPT (3) in total I had to declined the return bc they delivered my Furniture dirty, coffee stains, and LARGE footprints. After 2 months finally Kennedy, customer Service Representative went above and beyond to assist me with an exchange of all pieces. Currently the wedge is on backorder and according to customer service I am unable to choose another sectional that is available so I was told I had no choice but to wait for them to arrive. Not only was my living room empty for Thanksgiving Holiday but looks like Christmas as well. Please think twice before making this purchase trust me. Oh and yeah I am still waiting for a manager to return my calls. Davina on Nov 27, 2021
Belinda was an exceptional salesperson. She was extremely helpful and courteous. I would recommend her to everyone looking to purchase furniture in the future.
Austin was great! He took his time and helped me find the perfect couch for my house. They have an awesome Black Friday sale going on. If you’re looking for some great deals. Go see Austin over at Ashley HomeStore.
I had an arson experience! First time buying furniture! It was quick and easy. My girl pointed me to all the things I asked for, it was fast and smooth! Thank you all!
Really good service. Timothy helped out a lot and found everything we were looking for. He was a great help and informed us that some of the furniture came in a darker color which was really nice.
Walked in described living room furniture i wanted an RITA was so on it gave me options did paperwork was in an out got my furniture delivered as stated a couple days after! Delivery was perfect an I will purchase again from Ashley Home store. I'm pleased with my choice!
Your sales associate Rita was awesome!!
I received exceptional customer service from Rita. Came in looking for a couch and ended up purchasing a mattress as well. I will definitely be back!
When we walked into Ashley Furniture, we were immediately greeted by Angel. He asked how he could help, but also gave us plenty of time to look for ourselves and find what we were there for. We talked over our options and then left for a while before returning to make our purchase. When we returned, he was able to walk us through the process of purchasing our couch with no hiccups. He was very helpful and informative. We did have to wait quite a while for his help after returning, but that was because he was with another customer. He was very apologetic about the situation. Overall we were pleased and impressed with his friendly personality and knowledge of items we were there for.
Belinda was great at helping us select the perfect furniture set for our home.
Belinda was great! She found us exactly what we were looking for!!
Great customer service from start to finish!!
Great customer service.
Clean professional atmosphere. Very open flow and show rooms. We appreciate the helpful and courteous time Belinda spent with our family, showing us great options while also giving us privacy to look around and think before deciding. Beautiful modern furniture options!
Best customer service I have ever had from Geoff! I found the best mattress and coffee table and he helped me get the best deal ever!!
AP was great and very helpful. He was very personable and funny. He even found us the best deal for what we were looking for.
Caitlyn was incredibly helpful and personable in the store. Caitlyn also went above and beyond to assist me in making sure that I had the dimensions for the furniture prior to purchase, so that the items we fell in love with would fit in our new home. We highly highly recommend Caitlyn and her team at this location. They are incredible, and they made this process smooth and fast.
Great customer service! Aaron was very helpful through the whole process I highly recommended!
Visited the store in colonial heights and was very pleased with the customer service and help I got. Angel was beyond helpful and a pleasure to speak with. He went above and beyond helping me find the perfect sleeper sofa.
Belinda Miles was awesome and great customer service skills. She was patient and kind and was able to make sure we had everything we needed for our family room. Great to work with. Thanks Belinda
Customer service is great. All the employee's were friendly and made it a very pleasant experience.
Aaron was friendly and educated on your products.
Sa Rita, Wow I can’t thank you enough, your knowledge patience and expertise was just what we needed. The customer service you gave my daughter in law was so awesome. We will definitely be back. You are and will continue to be our go to sales consultant for all of our furniture needs. Myself and daughter in law will be sure to have friends ask for you and you only. Thank you again.
Excellent service and prices. Thank you AJ and GH.
Caitlyn assisted me and was very patient! I came in unsure of exactly what bed I wanted, but she listened to my vision and gave me options to choose from. She remained just as patient and helpful when my two toddlers began to get a little restless. I never felt rushed or pressured. She turned the trip that I was dreading into a wonderful experience! I’ll definitely be back for our next furniture purchase!
Caitlyn helped me buy a few pieces of furniture and I had a wonderful experience.
Great experience with Rita
Mrs Syreeta was attentively engaging we came in for some accessories Syreeta sold us on a new bedroom set. Will definitely be back.
Great customer service. Delivery same week!!!! Great products as well. Our sales associates was very knowledgeable.
Aaron was great and so friendly. Didn’t expect to leave with anything just was looking. Some how I walked out of there with a bed mattress box spring and a comforter set. Lol But everyone here was friendly and right on time
Thanks to Caitlyn, my Ashley was great and easy. She’s really personable and helps you get what your looking for!!!!
Austin was very nice and helped us with our purchase. He’s very knowledgeable about the inventory, and made the process as smooth as possible. Only thing to improve-I like a little more time to talk and think with just my husband or shopping buddy. I always make it a point to find the salesperson when I’m ready to ask questions.
Sandy at Ashley’s furniture store was very knowledgeable, and patient with us. She wasn’t a pushy sales lady. Sandy made our shopping experience very pleasant.
Belinda was a awesome sales person this is my 2nd purchase from her
Aaron Powell and Sam were amazing to work with. They treated us like family and made sure they explained the benefits of the purchase. I’ve never walked away from a sale feeling confident about the purchase as I’ve felt today. I’m very satisfied with my purchase. Sam you’re an amazing and professional salesperson and I am referring all of my coworkers and family to you if there is ever a need for furniture. Aaron your leadership through this process was very professional and I’m very great full to do business with you. Thank you you both for the best experience ever in sales.
Belinda was outstanding!! She was patient, knowledgeable, fun, and catered to my style! She was an absolute joy! I recommend her to help anyone find the furniture and home decor you want in your home. Aaron was awesome as well! Him and his teammate did a great job getting me the perfect deal for everything I wanted! Thank you so much!
Belinda was outstanding. Belinda talked us through the entire purchase process and answered all of our questions. Belinda is a true professional!
If I could give this place a 0 I would. Absolutely ridiculous. I paid my couch in full, and I still cant seem to get the correct couch. They delivered my love seat and chaise. The chaise was completely wrong, wrong design and material. The customer service lady told the delivery driver to “make it work”. Which no, I want the couch I paid for. Today they delivered the chaise and it was broken in half. So now I have to reschedule my couch and it is such an inconvenience for me. Ashley Furniture has not done anything to fix this problem other than reschedule the delivery. Even after they promised me they would recheck the order before it was delivered. I will NEVER order my furniture from here again. UPDATE: third time delivery and they delivered it wet. Customer care told me that it will “dry out”. Delivery drivers also broke my lamp in the process. This has been a absolute nightmare.
Associate Sandy was very friendly and answered all the questions I had quickly. She let my family shop without bothering us but was always close enough to where she was available for questions to be answered/help with whatever we needed. Sandy was very kind and patient as we sat on MANY different sets and she let us take our time unlike some places!!! (Very appreciated)... She even spoke with us about the different materials and the different options we had so she was extremely knowledgeable in all the various things we spoke about, which is a huge plus. Her customer service was five stars and we'll definitely be back to purchase more pieces soon. Thank you for making it hassle free and the check out process was VERY quick as well!! Be sure to ask for Sandy when you go in and she'll definitely be of great assistance!
Ms.Belinda Miles was very helpful today when I came into Ashley’s looking for a certain kitchen table set that I saw interest in online. She explained everything to me in great detail and provided clarification if I didn’t understand. Her customer service skills are A1. When I come back into Ashley’s I will definitely shop with Belinda again. 🤗
Austin had helped me and my significant other find the perfect couch for our new home! He was very helpful, respectful, and had amazing bubbly energy and couldn’t thank him enough for how wonderful he was. I would recommend this store and Austin to anyone who needs help looking for an amazing couch .
Austin was Very helpful and just an awesome person to work with!
I love my kitchen table from Ashley! My sales associate Caitlyn was super sweet and helpful during my decision & purchase.
Had a wonderful experience shopping.The sales lady was top notch (Sam) thanks again 👍 😀
Belinda was extremely friendly and helpful with our purchase
Very knowledgeable sales representative, made my shopping easy and worry free
Aaron was great!!! I got exactly what I wanted and was in and out with no problems or hassles!!!
I recently visited Ashley's HomeStore in Colonial Height Va. to purchase furniture for my new apartment. Aaron Powell was my sales representative. He was absolutely AWESOME!!! I called to make an appointment. When I got there, Mr. Powell showed me furniture options that was perfect for my style, my situation but most of all my budget. His positive attitude, knowledge of inventory and finance options made me feel confident about making the purchase. This was the best furniture shopping experience I've ever had!! Thank you Mr. Powell! Thanks Ashley's HomeStore!!
Belinda was amazing! We brought our three kids in with is whole shopping for furniture for our new house and she couldn't have been more of a help. She also helped us with amazing discounts. We will be using Ashley for all our future furniture needs.
AP at this store was so helpful! He helped me purchase the couch I had been eyeing for a while at an incredible price and gave 5 star service! Very pleased!
Representative very informative
If you want an expert that provides first class service, ask for AP at the Colonial Heights location. He made our shopping experience enjoyable and seamless!
Ms. Belinda is one of the best. She is very proficient at her job. She lets the customer's take their time and presents them with different option in choosing the items that would best suit their home.
I had the best experience with A. P. He was very knowledgeable and very polite toward.my son and I. There was no pressure, toward us. He took his time showing me different pieces to us. I give him an A plus..Thank you A. P.
Customer service is garbage at this place. I purchased a tv stand and a large book case in November 2020. It’s now Oct 1 I still have an incomplete bookshelf sitting in my living room. Multiple deliveries of damaged furniture, they show up with the wrong hardware and shelves and tell me they can ship the pieces to me within a few days this was from Denzel at customer service on 8/30/21 when they brought the furniture. I called on 9/29 and was told it was going to arrive until the end of November, this time I spoke to a Kennedy. I asked for a manager which they conveniently had none available and they NEVER called me back! You all have the worst customer service ever! I would have never bought anything there had I known I was going to get my furniture years later! I DO NOT RECOMMEND AT ALL! Go buy from any other place but here. I can assure you they still won’t do anything after this post!
Looking for furniture with my girlfriend, came in the previous Saturday and we decided on bedroom set thanks to Robs help. We came back on Thursday to look for other things we needed and we’re helped by Aaron Powell. Let me tell you about this man, he is absolutely fantastic, he stayed 3 steps ahead of our questions, we told him things we were interested in and instantly had multiple ideas to show us. He went above and beyond in the entire process. Extremely knowledgeable, extremely friendly. Turned what I thought would be a nightmare of a time into a quick, pleasant experience and we are extremely happy with his help.
Our experience at Ashley was fantastic with Aaron Powell. He was very knowledge and personable about everything. We laughed the entire time we were there. He didn't rush us or push us into anything. We highly recommend Aaron to anyone going to look for furniture. Will definitely go back to get more things from him.
BELINDA WAS VERY KNOWLEDGEABLE
Belinda was a great help. She listened to our specific needs and showed us furniture that fit our needs!
I came into ashley’s after having issues with another company and I was extremely satisfied with the service I received from AP, the assistant manager! He was very patient with me when I was being indecisive and he ended up finding me a couch that I love. Very professional and sets the standard for customer service. Thanks for all your help AP!!
I recommend Ashley’s Furniture in Colonial Heights, VA…James helped me and he was so patient. He listened to what I wanted and guided me to just what I was looking for. Everyone was really nice. Excellent customer service!
Caitlyn was great
Rob and Ap did a great job helping me get everything I need for my house
I really enjoyed my experience at Ashley Furniture!! Aaron Powell was professional and knowledgeable when helping me pick out a bedroom set. I will be sure to ask for Aaron on my next visit! Thank you!
They have great prices! Just not enough sectionals in leather I could afford!
Excellent customer service! Aaron Johnson was a great help in the Colonial Heights Va. location!
They are the best very helpful and nice I will definitely be going back 😊
Belinda was great! Helped me twice now, two times, twice great service and prices
So I will begin with at the beginning of us walking in the man was very helpful and showed us different options on what we were looking for. We found the main one we wanted and he went to run the numbers for us and came back with a total amount. We still wanted to check another place so we left and went there (they didn't have great customer service) so we messaged the man to let him know we were on our way back. He responded that he was already gone for the day (but it was before the time he told us he got off) but we could see another sales person and she would have all the info. We get there and we are told that he in fact is still there so when he approaches us he tells us the other woman would help us because his mom was there. So we work with the woman and she does her part with paperwork and tells us our total is roughly $500 more than what the man told us and then proceeds to say we'll he didn't add in taxes and warranty fees. We'll that's not the total he said we would walk out the door paying so we decided to walk away. This is by far poor training and a poor salesperson. More actions need to be taken so this doesn't happen to someone else!
We spent all day and even visited the store multiple time. Caitlyn was very patient with us and made sure we were informed without pressure. Great sales person!
We are buying some beautiful furniture from the Colonial Heights, VA store over the phone from California with Caitlyn Johnston. She was kind, professional, & thorough. I was blown away when she advised me that she was new, because she was very knowledgeable and answered my ridiculously long list of questions. We will definitely be visiting the store in person for future purchases, and will make sure to work with her again! This experience was a breath of fresh air compared to our visit to a local store, where once the sales people heard we wouldn’t be purchasing from that store, they couldn’t get away from us fast enough, and we ended up just walking out. But definitely go see Caitlyn! 😊
What a waste !!! Horrible quality , furniture started falling a part within an year of purchase. Sales person will make you get protection plan (which you will not get any) , Don’t fall for his sweet words he is just interested to sell , definitely not there for your good
What a breeeeeze to go in and spend 10000 + on furniture , what a hell to get your items delivered. Nice items , but never again .
Belinda and Aaron displayed excellent customer service! They were patient and kind. My husband and I came in browsing and they helped us assess what would serve us best! We are so pleased and excited about our new purchase! Thank you Belinda and Aaron!
we had a great experience at this store. the selection is impressive in a huge facility. they greet you at the door to guide you into the area your interested in. we were lucky to be greeted by Geoff. we expressed our interest in power recliners with a theater seating style but would entertain a set as well to include a matching sofa. this store did not dissappoint and more importantly Geoff LISTENED to our preferences and matched us with furniture meeting that criteria. we are please to announce we made a purchase. we were actually on our way to Richmond, but stopped in Colonial Heights after one hour and with google's "furniture stores near me" we happened upon the home store. a store manager saw us speaking with Geoff and came by to acknowlege us and do introductions and a second manager came buy after our decisioin to say hi. the lady at the office who helped process our sale was pleasant and efficient. worth a visit folks, we save a lot of time by coming here!!!!
If you ever go to Ashley Furniture store in colonial heights, across from south park mall. Ask for “AP” outside of being extremely personable, he is a absolute professional. I never felt pressured to buy anything, and he was informative, and transparent about all of my options. While we waited for our order he gave us the plush experience by allowing us to try out a king size bed that all people with kids need after a long day of work (Especially if you work from home like myself.) I was almost sold on the bed, even though I didn’t come for it. Thats how great AP is at his job! We got our twin size bed for our daughter, and he personally bring it to my car, and put it in the trunk! By far one of my best experience with a sales rep! When I decide to go back to purchase any furniture for my house I'm going back to “AP” and AP only! One of a kind experience!
I had a wonderful experience with a awesome lady named Caitlyn . she took her time with me and made sure I got what I was looking for . With that being said if your looking for some new furniture I would highly recommend you going to Ashley furniture ,ask for caitlyn and let her help you find that perfect Peace of furniture
Aaron J helped me find exactly what I needed and for a great price. He was very personable and did not make me feel pressured at all. I will be returning to Aaron and Ashley Furniture when we are ready for our next furniture purchase.
The worst!!!!! I would never order furniture again from them. So let me start from the beginning, so we brought a sectional and when we got it delivered, it was wrong facing, then they told me the facing I ordered wasn’t available and they don’t make that anymore. I’m like what? But why they didn’t tell me that when I ordered it?! Moving on, so they told me to come back and pick something else, so I did! When they tried to deliver it the First time my husband took off and they delivered one part of the sectional! I didn’t accept it because what am I going to do with one piece ?!?? So they told us they will come back when both pieces come. They gave us a date then call us a few days before delivery and said it didn’t pass inspection. So I said okay (I brushed it off) so they called back again and gave me a time & date so I took off work, now they saying the furniture didn’t pass inspection again, oh but that’s not the worst part! They didn’t even call us to let us know that they wasn’t coming!!!! I had to call because my window was from 12-3 and 1:30 came & I started to get worried!!!!!!! So me and my husband both taken a day off work so far, FOR NOTHING! DO NOT ORDER FROM THESE PEOPLE!!!!! They are the worst! Still waiting for my furniture to be delivered………
The sales person was attentive to our wants and patient as we searched. We eventually got exactly what we wanted.
Randy was wonderful and helped us order exactly what we wanted. He was never pushy and explained everything thoroughly.
Aaron Powell was awesome and helped us find exactly what we were looking for. We needed a livingroom set and we love it!! shout out to AP for exceptional customer service !!!
Belinda was spectacular. She was able to provide with detailed service by giving me my options specific tomy budge. Took over an hour working with me and my 10y.o to find couches that would best fit our living. She has a genuine spirit, great personality, patience and for a sale person wanted me to be satisfied. Really appreciate the customer centered care she provided me. Thank you fr the experience.
Austin was fantastic! As soon as we walked he greeted us and knew everything we needed to know. He helped my wife and I pick the perfect couch and showed us our future bed! It was a great experience and if you get Austin helping out I can guarantee a great experience.
Belinda was very helpful and knowledgeable and I had a great experience shopping here. Thank you so much. I love my new sofa.
I just want to try and save y'all some money if y'all are thinking of getting furniture from Ashley HomeStore. Last night, our bed completely broke. This was purchased in August of 2019, so we haven't even had it for two years yet. I called and spoke with their customer service department and was told immediately there was nothing they could do because I was outside of the one year manufacturers warranty. If this had happened to a bed we bought 10 years ago, I may be able to let it slide, but this isn't even two years old and this happens to a product they sold. Why would anybody want to spend $1,000+ on a bedroom set if this is the outcome for a fairly new product and they offer no assistance or try to make it right? If you are thinking of buying from Ashley Homestore, I'd reconsider it heavily and spend your money somewhere else.
I had a good experience with my seller but terrible experience with Ashley Furniture Store after I bought my furniture. I will never shop with them again.
I purchased a recliner couch from them in 2018. Within six months, the reclining button had broken. Thankfully I had purchased the warranty so after jumping through hoops it was repaired. Today it broke again. I am very disappointed in the quality of the furniture and the warranty as I was told they would not replace that part a second time I shall never buy anything from this store again
Austin P. Was ABSOLUTELY AMAZING!!!!!!!!! As my Mother and I walked up to the door Austin opend the door for us and greeted us with a warm and friendly smile. Even though he was covid conscious still you could feel warmth coming from under his mask. He was patient, kind, and very helpful as we made our selections. He remained by our side until we completed our business. He walked us to the door and like the gentleman he is he opened it so we could leave. KUDOS TO YOU AUSTIN P. ASHLEY FURNITURE STORE ASSETS WILL SOAR WITH REPRESENTATIVES LIKE YOU. GREAT JOB. GOD BLESS.
Phenomenal customer service I was well taken care of.
Very big selection to pick from. Ashley is not cheap. So have your funds ready.
Aaron the store manager was extremely helpful and knowledgeable. He took his time and answered all of our questions. I definitely will be coming back for future purchases!
Ms. Belinda was awesome she took very good care of me she walked through every detail with me and helped me pick out some really nice furniture. Awesome staff always good customer service when I shop here.
Austin was a pleasure, very knowledgeable and helpful! Love my new furniture set!
Belinda was an absolute dream! She took her time with us and showed us all of our options. She for our needs and price range and we are so excited about our purchase! Go see her. She’ll get you right.
AP, the store manager, Did an excellent job of selling me the bed of my dreams. I look forward to making another purchase soon.
Great experience everyone was super friendly. Belinda was my sales associate she was beyond GREAT!! Very knowledgeable. Definitely will be going back when I need furniture again.
This is the worst service of a Furniture store ever. You buy a bed in March and they tell you it takes 3-5 weeks. However, over 2 1/2 months later still no bed and they tell you that It's going to be another 2-3 weeks or more. Then, they don't want to give you a refund either. Please, don't waste your time nor money on them.
Belinda was awesome. She really worked with us to us everything we wanted
I am taking the time out to recognize Miss Belinda. She was my sales associate at the Ashley’s Furniture Store located in Colonial Heights, VA. She is awesome! Belinda was patient, kind, and very knowledgeable while she was working with me on purchasing merchandise from this store. I enjoyed working with her and I am satisfied with her customer service skills. I am looking forward to seeing her again in the near further. Thanks Belinda !!
AP (Aaron) is amazing! Very knowledgeable and easy to work with!
AP and Nelson took care of us like we were family despite this being our first time at this store. We came in for one piece of furniture and left with two items we will be back again very soon due to their great customer service these gentlemen are truly an asset to Ashley furniture.
I was satisfied with AP’s assistance, he is a really nice and funny gentlemen and helped me get the right choice for my bed.
AP provided exceptional customer service to me and my family. He took his time in assisting us with finding exactly what we were looking for. He made this a pleasant shopping experience. I highly recommend this store to anyone looking to make a purchase for furniture!
I was really satisfied by assistance rendered and the quality of service by AP. He was patient and could tell he is knowledgeable of the products in the store. I’ll recommend.
Excellent customer service! From the moment we walked through the doors our sales person Austin was excellent. The amount of patience and expertise he had while helping us made it easier for us to make or decisions is furniture buying. We are extremely happy to have interacted and conducted business with this establishment. Definitely recommend!
Belinda was awesome! Very sweet, helpful, & funny. Thank you for all of your help(:
Belinda is the absolute best!!!! Knowledgeable & extremely helpful. I felt like I had known her my whole life & just met her. Highly recommend using this facility. Everyone there friendly & helpful.
Horrible customer service over phone. Great when they are selling you the product. Told many dates when furniture was to be in. Cant take while days off for delivery. They let you know day before a time slot. Hard to do. Still waiting on half a bed...smh!
Ap was very helpful. And well mannered. Explain everything in detail.
My visit to this location was a great experience. The sales representative was amazing his name was Aaron better known as apple pie. I appreciate the hospitality from this location, and I will recommend this location to others.
Not bad.. You are the only furniture store in town… you need more variety in a big way
Ashley furniture has a great selection of furniture and the customer service is the best. AP is awesome and very friendly to work with!
Great experience working with Bill!
BELINDA IS THEEEEEEE BEST EVER‼️‼️‼️‼️💪🏽💪🏽Definitely A TRUE MVP‼️‼️‼️
I went in to Ashley Furniture Store in Chester, Va for a bed. Anna was my sales associate. Thankfully she lead me to exactly what I needed. She asked the right questions to guide me to the right path, which also saved me some time. I greatly appreciated the time she spent on me in helping to secure my purchase. I will definitely be shopping here again. UPDATE: I WILL NEVER DO BUSINESS WITH THIS COMPANY EVER IN LIFE! I was given a 10k credit limit, but I wouldn’t waste a PENNY of my money in this establishment. After selecting my items, it was all downhill from there. The wait, the damaged items (bed frame and one nightstand) the run around, the lying about me signing up for furniture protection, the poor customer service, I am over it! PEOPLE, PLEASE READ UP ABOUT THIS COMPANY AND ANY LAWSUITS ATTACHED TO THEM TO HELP YOU MAKE A MORE INFORMED DECISION. #ACCOUNT CLOSED!
Anna was absolutely amazing and pleasant the entire experience with me. And I'm soooo indecisive. She's amazing..ask for her anytime you go!
AP and Eddie were very knowledgeable and helpful. They understood our needs and met them accordingly. Shannon was also very friendly and helpful. She processed our purchase in a timely and efficient manner. Everyone made the entire process enjoyable. It felt like a family atmosphere.
AP the salesperson was great and very knowledgeable about everything we were interested in and are very HAPPY.
Great deal
I was in the market for a kitchen farm style table. As I entered the Ashley Furniture store, I was immediately greeted and I was directed to the table area. AP (salesman) assisted me and made several suggestions. I indicated the one that I was interested in and I also informed him of the price range that I was willing to spend. AP was so helpful and he made sure that I left the store with the table I wanted and that It was within my price range. I will be shopping at Ashley again in the near future!
Waiting time was a little longer than expected but contributing factors were surely a high volume of business at a peak time on the weekend. Once sales representative got started business was professional, personable and expeditious. A mostly favorable experience. Will likely visit the store in the future.
Over priced,and an arm an a leg to deliver 5 mins away.
Anna and Caitliny was very polite and patient and Anna was better than a car salesman she didn't push the sale she explained the product and how it will benefit me and my wife.
Great store, everyone is so friendly, and the sales people are great with answering your questions
Eddie was great.. he has the best customer service of any furniture store I've ever interred!!!
I will never purchase furniture from this store again. Each week while waiting for my furniture there has a been a new problem. First, I was sold beds that they no longer have it stock. After 2 weeks I got a call with that information. Picked a new set and was told they have them in stock so delivery should be quick. A week later, I found out they had the wrong delivery address so I had to call again and have that corrected. A week or 2 later, while confirming delivery I found out that they had two of the wrong size beds scheduled for delivery. On the day of delivery, after taking time off and all, I received a call saying one of the beds is broken, they don't know when a new one will arrive and basically there's nothing they can do about it but order a new one. I know everyone won't have the same horrible experience I did but I definitely recommend looking elsewhere for your home furnishing needs
Great staff!
Great experience. Austin was very knowledgeable, courteous and an asset to your business.
DON’T BUY FROM @ashleyhomestore ! #MISLEADING #POORCustomerservice! I went into the Colonial Heights VA store last Sunday and purchased a desk. The sales rep told me that the desk was in the Fredericksburg warehouse but would be shipped and be ready for pick up the coming Thursday. My wife and I were extremely happy. She needed the desk since she has been working from home for a year and basically unsure when she is going back. When the week started, I decided to call and check the status of the desk to ensure things were on track for pick up Thursday. I called @ashleyhomestore on Tuesday, and sure enough they tell me that the desk will be there on Thursday. The rep specifically said that it will be read for pick up around 5pm Thursday. So, again we are excited and eager to get her desk. Thursday comes and I call @ashleyhomestore at 430pm to let them know that I am coming to get the desk. You guessed it. Its not there. Not only is it not there, they tell me the same thing they told me before, “it was in the Fredericksburg warehouse and it would be shipped and ready for pick up later in the week”. Ok... so clearly something went wrong, or they are totally lying. I was rather upset but still professional about the mishaps. When I got on the line with the manager, he made no effort to resolve my frustration. All that he could offer was to have the product shipped directly to me for another $99. REALLY! A manager of such a large furniture store who did not deliver what/when they promised has no options other than up charge their customer?! That was his only solution or to cancel my order. Of course, I canceled. I will never shop there again, and I will tell all my family, friends, and clients to avoid this place. I have already told my neighbor and he also had a similar experience with @ashleyhomestore. #POORCustomerservice!
People if you buy anything from this company please make sure you keep you paperwork. First off I do not purchase anything over $2500.00 without 0 % financing for a certain amount of months. I also have a rule of thumb where the lowest amount of months financing I will do is 24 months for big purchases. This company lied to me and said I chose 12 month financing , didn't notice until today about 10 months in,. Called to speak to manager and he lied to me and said I was probably offered but i chose 12. NEGATIVE. for this reason I have made the payment in full tonight. You really have to watch these guys and I will be no longer purchasing from Ashley Furniture. My card is cut up and I will exhaust every other option when it comes to furniture for the house. These sales people beg you to purchase something, border line stalk you with so many phone calls then they have the nerve to be untruthful. PEOPLE BE AWARE WATCH THESE GUYS ! MAKE SURE YOU CONTRACT IS CLEARLY STATED THE TERMS AND CONDITIONS ! I'm glad that I'm fortunate enough to have the money to pay the balance in full. Whatever I have to so to make sure they make no interest off me ! This store in particular is a joke, manager lmao i have seen nothing like this !
They do not provide you with correct information and lie about delivery times, terms and conditions not explained until after you sign and get the paperwork,
Looovvvee my recliner set 💜
Beware
Belinda was thorough and great to work with.
Lots of choices. Some reasonably priced options for the quality, some not so much. Good place to get ideas if nothing else. Friendly staff - helpful but not really hovering, which was a welcome change.
Soon as I walked in the door ,Ms.Belinda already knew what I wanted she even sold me a car before ! Just Amazing,I tell u unbelievable skill she has, now my new spot has good quality furniture Belinda was great in Colonial heights !
Very expensive and they do not sell replacement pieces to any of their furniture should your Ashley Furniture break. They expect you to just buy brand new furniture.
The people who work there are very friendly and they make you feel comfortable.
Good luck getting your furniture on time. They are great and personable while you are in the store but that is where it stops. We ordered three pieces together on October 4th. Two pieces delivered on time however one piece was damaged and missing shelves (after it was supposedly inspected in the warehouse). Getting that piece returned and a new one delivered was a headache. The third piece has not arrived yet and they are saying it may be a month more. Supposedly there is a Covid notice on their contracts which explains this but believe me the salesman never tell you that otherwise you wouldn't purchase from them if you knew there was no none delivery date. It has been hard to get customer service to respond as well. We get promised a call back and it never happens. Have to call the store and ask for a manager to get any help or information. A manager has had to be involved in this process the whole time. Very frustrating. Would not recommend at all.
As soon as my son and I walked into the store. We came in contact with Aaron aka AP. I told him what my mission was for visiting the store and that's all he needed. Highly professional and funny individual. He will make me feel like you've known him forever lol. Results of the visit: my son found an amazing bedroom set that he loves.
AP was delightful to work with!
We had such a great experience at this store today! Austin’s customer service went above and beyond our expectations. He was very friendly, knowledgeable and helpful. We’re so happy he assisted us in finding some great options for our new home and we look forward to going back soon to make a purchase. Thanks so much, Arri & Ash
Belinda was lovely and made my purchasing experience marvelous! I will definitely be back if I ever need to buy furniture again!! 😊
Had what the wife wanted, good price nice salesperson
Very good Belinda was a great sales person
I worked with Austin at Ashley Furniture Home store and he was amazing. He showed me the different styles of the couch and yet didn’t attempt to pressure sell me. He worked with my unique circumstance and remained friendly and helpful throughout the entire process. Very pleasant experience!
Belinda in Colonial Heights VA was great to work with! We will be back! Thanks Ashley Homestore and Belinda.
Wonderful shopping experience today with James C. He was most patient and helpful!
Prices higher than expected. Lots to choose from, but the delivery fee and reason for it are not good. Prices should be lower if they must charge for delivery from Fredericksburg. Can't have your cake and eat it too!
Eddie the salesman is good however it takes toooo long to receive merchandise after buying it.
Waste of time/money I purchased a full living room set mid November paid cash and was told I would receive 2 of the 5 items before Christmas and the other 3 of 5 items by 28 December. I called and begged the warehouse to deliver some of the furniture so I had at least a few items in my house while we waited for the rest. They delivered did great fast friendly delivery told us the other 3 pierces would be here no later than 28 dec. I called today (30 Dec) to ensure we were still having items delivered this Friday. I was told no not for 6-8 weeks or mid-January. I reached out to customer service and asked if there was a date for delivery and Savannah Toombs was less than helpful and just kept saying mid-January I asked for a specific date since I won’t be in town and she just replied mid-January 1-15th. I asked to speak to a manger and she just told me to call the store which I explained I already did and asked to speak with a manager again she just told me 6-8 weeks it is on my receipt when I purchased the items. She was extremely rude and condescending when I tried to explain I was promised all items no later than 28 December. If I was told at the time of purchase end of January for delivery or knew it would take this long I would of ordered whatever was available and took my money elsewhere or just went somewhere else to start with. Overall waste of time and money I still do not have a foreseeable date for the rest of my furniture to be delivered. I will NEVER shop at Ashley’s again and recommend to all friends and family to not buy there either. I will just order everything off Amazon or an website who takes customer service more seriously.
On 10/7/20 I went to Ashley’s Home Furniture in Colonial Heights, VA to purchase furniture. The sales rep that assisted us that night was “AP”. He was very nice and helpful! I asked him when to expect delivery since her move in date was on 11/7/20. AP told us that delivery would be 4-6 wks so ordering it then would be “perfect timing.” We purchased a 5pc bedroom set, 4pc sectional, 2 end tables, ottoman, a queen size mattress and base. We were completely satisfied with the purchase AP’s help. The reason that I am filing a complaint is due to the following. I called Ashley‘s customer service on 10/27 to check the status of delivery. The rep that I spoke with advised me that I would not receive my furniture until 12/22. I informed the rep that I was initially told it would be 4-6 weeks for delivery. She stated “I don’t know why the sales reps keeps telling customers 4-6 weeks. Delivery time is 8-12 weeks right now.” She then said that she could set up a split delivery for me because some of my furniture was in (bedroom set minus the 5 drawer chest, 2 end tables and ottoman). These items would be delivered on 11/19/20. The remainder (sectional and 5 drawer chest) could be delivered on 11/30/20 with no 2nd delivery fee charge and she would note that on the account. On 11/11/20, I called to check delivery, spoke with a different rep. This rep gave me a delivery date of 12/17/20. I then informed her of the conversation that I had with the last rep, but she didn’t see anything noted in the account about my previous call. She placed me on hold for 15 minutes to speak with a manager. When she returned to the phone she stated that they will set up the split delivery. The bedroom set minus the 5 drawer chest, 2 end tables and ottoman would be delivered on 11/19. I would get a call/text a couple of days prior to confirm the delivery date. The delivery driver would call me the morning of delivery to let me know they are on the way. Before I ended the call, I asked “So, the remainder of my furniture will be delivered on 11/30?” She stated “Yes, ma’am. The sectional and dresser will be in and delivered on that date. With no 2nd delivery fee.” On 11/19, the first half of furniture was delivered. On 11/27, I called to check and confirm the second delivery. The 3rd rep I spoke with advised me that the remainder of my furniture would not be delivered until 12/22! I informed her that the 2nd rep said she put a note on my account. “I’m sorry, but there isn’t anything noted on the account.” I asked to speak with a manager and was told that I need to go in or speak with someone in the store. I called the store and was told that a manager would call me back. When I did not receive a call, I went to the store, and got the same response. On 12/22, I called the store and spoke with AP and he told me that the delivery date would be 12/28. I asked if I could cancel the sectional and dresser. He said no since they were ordered and being made especially for me and then said “I am still waiting on my furniture that I ordered as well.” I told him that if I would have known it was going to take this long I would have never placed the order. On 12/26, I called again and was told by a sales rep to expect delivery on 1/5. I called again to speak with a manager but was told that they were in a meeting. I told the sales rep that was not getting of the phone until I spoke with a manager. After waiting on hold for 15 minutes, I was finally connected with the manager. After expressing my frustration regarding delivery of my furniture, he told me that I wouldn’t receive my furniture until the January 7th or 8th because it has to come from Norfolk then be inspected. This was not at all expected. They keep saying COVID is the reason for the delay of furniture delivery, but I have read and heard experiences others who have purchased furniture from Ashley’s prior to the pandemic. They have all had the same problem. Ashley’s won’t let me cancel the order or give me a credit; which I don’t want. I just want the rest of my furniture! I will never ever shop or buy from at Ashley’s Home Store again.
Belinda was courteous and very thorough in explaining the features of my purchase.
Nice furniture for your home with the comfort to look around and attention you deserve when trying to find furniture for your home
I had excellent professional salesman and all went well except for limited persons to approve credit for fair credit!!! No consideration of me being a homeowner or I have decent salary at my job!! That’s going big to be a big downfall for professional patrons
I was really impressed by the great selection of Top Class furniture, And the professionalism of their staff, My wife and I were treated like the “Rich and Famous” It was most definitely the best experience I’ve ever had shopping for furniture, And we bought serval items, witch we’re very happy with. This is a Top Class establishment.
Waited almost 5 months to get our furniture- making multiple phone calls, being told someone would call me back - no one ever did. Thankful our salesman, AP, would update me if I reached out directly to his email. Finally it comes after speaking to a manager- finally!!! 3 storage beds (a king & 2 fulls) a dresser, and 2 end tables were all assembled within 1 hour and 30 mins- while I applaud their efficiency since they had 14 deliveries to make that day (yes!!! 14, they told me) they did not give me time to walk through the furniture before handing me a cell phone and a tablet- one to talk to someone who asks if everything looks okay, my response... “as of now yes”. Two guys quickly leave. I have come to find MULTIPLE damages to two pieces of furniture. I called the store and spoke to Aaron the night of delivery. He apologizes for the damages and assures me the customer care center is great in handling this. I have called them... I have lost count how many times now.. left multiple messages. Talked to people but have been hung up on or disconnected with no return call (numbers and email are in our account, they can call me back!!!). I spoke to Austin at the store today- he told me a manager would call me back and if they didn’t he himself would call me back. Another day of no return calls and no resolution to the MULTIPLE damages to our brand new furniture. Beyond frustrated - I shouldn’t have to be this persistent to get my furniture taken care of. In almost 5 months no one called to give an update on the delay unless I called to get an update. **UPDATE 12/14/20 still no resolution! No communication. I was assured I had a person assigned to our situation and she would communicate well.... Nope. Nothing since before Thanksgiving. *UPDATE 3/3/21 - this is still not resolved! Furniture is still broken- no communicate in over a month. BEYOND FRUSTRATED!!!!!!!!
Belinda was an awesome sales representative, she took her time with us as we went from sofa to sofa trying to make a decision. She was so patient and just a delight.
Nice deals
Our salesperson, Austin, made our experience great! He was friendly and knowledgeable. He answered our questions, made suggestions and gave us enough room to look. UPDATE-16 weeks later we still have not received our furniture. We were told a month ago that they were just waiting for the base for the adjustable bed. Last week we were told that were just waiting for the headboard. Nobody seems to care that we have not received our bedroom set. I would STRONGLY discourage anyone from shopping here.
I came in today just to look around, but with the help of AP, I ended up finding the perfect couch and made a purchase. 10/10 would recommend!
Belinda is awesome !!!!!
Ms. Belinda Miles was very helpful with assisting me with making my purchase. I had never been inside of Ashley's before and she took the time to give me a tour and that is when I decided to come back in the near future to make additional purchases. Thank you again Ms. Miles
Eddie is awesome!!! Very knowledgeable on all areas of the store. Very patient and understanding!
Randy was wonderful! He displayed great patience with us as we were not just ready to settle on anything. We left and came back 3 times before we were sold on the piece we chose. He was not pushy and was very helpful. We normally hate furniture shopping because we feel “hawked” the moment we walk in the door but Randy kept his space snd was ready whenever we needed him. Thank you for the positive experience!
I want the castlemoore!!!! There was a castlemoore white bedroom suite that I was in love with. About six months ago I saw it in the ColHgts Va store. But.....it was $8000.00 and COVID-19 had shut my business completely down. But I was in the market for a new bed because I had gotten hurt on my regular job. (Railroading). I didn’t buy a bed because I wanted that one so much. I called the store twice a month to see if it had been included in any type of sale. Until..,,my last heartbreaking call. I was told it had been included in a quick sale and sold for half off....the floor. My question was. Why had no one told me. Surly no other customer had called as much as I had about the set. But today. Even though I had been told it was discontinued I still had hope. So I called...to the store again. This time the voice on the other end was Austin. Austin told me of the sale. It was Black Friday and today was the day. He got my name and number. No one had ever asked me for my contact information. So they could call me . I think they thought I was just a crazy lady that had nothing else to do but call the store. They knew my voice and I was looking for the castlemoore. And I keep calling. But Austin ,,He calculated the Black Friday special and the sale price on the same set. But it was brown ...and it was not on the floor. So if he didn’t show me. I would’ve never knew the north shore looked so much like the castlemoore. Which will always be my first choice. When Austin called me back. The price was right. So I told him. I’ll see you as soon as I get into town. I did. We looked. My phone just kept going off. Because folks knew that I had gotten back. But Austin was so nice. Super nice. A lot of times poor sales people will run the customers away. Because I sure had no plans to ever come back to that store. Because I felt no one cared enough about me and how much I wanted that set to call me or try to keep in touch with me so I could buy it. I have called every store. Warehouse. Third parties. I really wanted the castlemoore.. But I bought the north shore. It’s the same just different color. Thank you Austin. You are young. And if you hang in there you will do well in sales. Because you care. And your customers know it. I will only buy from you. Thanks again. I can’t thank you enough From the abused animal rescue lady. Your mother did a good job. !!!!!
Belinda was amazing and very helpful.
Belinda was awesome, she was patience, helpful. I have been with Ashley for a while and was the BEST Customer Service EVER
I love Belinda, she was amazing! She truly helped us with finding the perfect furniture for my new apartment! She was helpful, patient, kind and gave me great advice!!! I would 100% recommend Belinda to any customer who once excellent customer experience and a wonderful experience at Ashley's Furniture!! She was the absolute best!!
Austin was great and very helpful. Thank you Austin!!
I really enjoyed my experience at Ashley home store didn't think I was going to be able to afford anything but I did And miss B was excellent at the colonial heights store.
Items are never delivered on the date scheduled at the time of purchase. Each time we've ordered from Ashley, the wait time to receive items has been 30 plus days. We were promised to be compensated for the wait but never received it. Furniture is quality. Customer service is excellent. The wait time to receive items is just too long.
Where to start... we ordered a living room set, bedroom set and drawers... paid for everything CASH... 3 months later and we&'re still missing our stuff after being promised and lied to again and again about when our stuff will be here. Then when our living room set finally came in it was completely broken to which we were told &"not sure when another one will come in will call you back in 24hrs.&" This store is horrible and any person who plans on shopping here I HIGHLY recommend you go and find another furniture store. I&'ve never experienced such bad delays or such crazy situations of lying to the customer about when their stuff that they paid in full will be there. I will NEVER shop here again.
Aaron Powell was totally awesome. He was patient with us and very helpful. Very good customer service skills as well. The Guidry’s
AP was the customer service associate that helped us. He gave us the whole experience! My daughter loves looking at furniture stores. This was our first time in Ashley's. They have top of the line EVERYTHING! I had zero intentions of purchasing or planning on purchasing anything. I found a complete couch set that I'm in love with, and we both found new mattresses! I will be going back and getting those items! I will make sure AP gets the commission too. He was extremely informative and super down to earth! Thanks for the "experience"!
Paid for a queen bedroom set but what was sent was a full size headboard, had to call the main office went back and forth with emails and pictures of what was sent and what should have been. Whom ever was emailing back agreed by pictures it was wrong this was in June waited and waited call numerous times to cooperate headquarters both places said I would get a call from the other, we are going into November and still not resolved, called and they said it was delivered and closed out huh if it was closed out why would I be calling. Guess I have to go and file at the small claims court for the total amount of the bedroom set and they can come and get this garbage 🗑 what a way to treat a disabled Veteran so close to Veterans Day I wouldn’t recommend Ashley home store to the enemy period
Ashley Furniture has the best dining room sets that I have seen so far.
I would like to publicly thank Aaron (AP) for the best experience. He was very patient & helpful with my decision with picking out a living room set. He made it easy to narrow down my options. Thank you AP!!
Im giving 5 starts because the staff and the manger they are awesome and professional but Ashley furniture customer service they are sucks , this store manger is awesome and he id also frustrated of his company customers service.
If you plan on getting furniture absolutely DO NOT go to Ashley’s Furniture!! We ordered a sectional for my mom who is going through chemotherapy back in June and where informed due to Covid the expected delivery date was in August. That date came up and went and no one ever contacted us. We called and was told they are waiting on 4 more pieces of the sectional to be deliver and everything will be here mid September. That date has came and past. We called to see what was going on 2 weeks ago and they said half of the sectional was there and they could deliver it now and then deliver the other half when it arrived. Due to there inconsistencies my mother wanted to make sure the entire set was delivered together so we opted to receive it all together and was garunteed to be all be ready for delivery Oct 17th! With the 17th coming up this weekend we call to check and make sure everything is still on track and now they are saying non of the furniture is at the warehouse and we are waiting for the entire set to get here.....mid DECEMBER 😡 5 months of the run around....we have called 4 times and each time they tacked on another month. COVID 19 is only an acceptable excuse for so long. If it takes 5 months to get a product i would be calling that manufacturer and letting them know your product is getting dropped if you can't deliver your orders..but Ashley's is taking little responsibility..basically just saying well there is nothing we can do about our PAID FURNITURE! If you can't get the product in a reasonable time you shouldn't be selling it. They have basically borrowed my money interest free for 5 months now. We could have made atleast a couple hundred dollars with it in a stock portfolio in these 5 months. My mom not only has been in the house for MONTHS due to COVID & Chemo but thanks to Ashley Furniture false delivery dates she has been without furniture since August!
Ordered a couch from this store July 27th and was told delivery would be by the end of August. I was emailed my receipt later that day and the delivery date was changed to October 1. I called September 27th and they said the delivery date was being moved to October 12th. I called again today only to find out they have now moved the date yet again to October 28th. None of these times have I received a call, text, or email or warning that this was going to occur. I am now still without a couch to sit on in my living room and now 3 personal days short at work due to taking off multiple days expecting the furniture to be delivered as promised. I have been offered nothing for the numerous inconveniences and have been given no explanations for the last minute changes every time. I will never be purchasing a thing from this store.
My store experience was wonderful. Salesman Aaron was great! Very pleasant and made us comfortable finding furniture to meet our needs. Thx Aaron!
Austin at Ashley furniture was extremely nice , professional help get exactly what I was looking for. He showed great hospitality and I would Highly recommend to go visit Austin, he was great!
Run of the mill furniture store. Nice enough, but nothing elaborate or custom.
AP was an excellent salesperson. When we came into the store a couple of weeks ago we selected some furniture and told him that we couldn't purchase that day but had to wait until the details on the sale of our house was complete. He followed up with me several times after that and researched items that I was interested in. I sent him my list that I wanted to purchase yesterday and he had everything ready to begin the process when I came in today. He was very respectful of my time and got me in and out quickly. I will definitely recommend him and Ashley furniture to my friends and family.
The staff at Ashley were very helpful. Found a piece for my living room in my price range. Within a hour, I was purchasing my beautiful couch
Nice furniture store friendly staff and helpful.
The place in itself is not bad and they have got great inventory. It always has something on sale but at the end of the day the prices are market value despite all the "discounts" which is the same in basically all furniture stores. Only thing I was upset with was the delay I have had in the delivery of my furniture. There's no pick up option so I had to pay 170 to get my furniture delivered; however 10 days passed from the date they had said I would be getting my furniture and I still didn't have it. I was naturally concerned as they didn't mention that the dates for delivery were estimated and not factual. Guess I'm used to getting the things I purchased on the day the seller gives me. However upon visiting the store the problem was resolved. My furniture which supposedly would be delivered next month instead will be delivered next week. So I can say I'm not completely unsatisfied with the service. Update. I've finally received my furniture. It's great and I'm satisfied. Thank you
Austin was great, not pushy. Took a long time to check out. I will go back when I need something. They had a good selection to pick from
I had a great shopping experience with the salesman who helped me (ask for AP!) He moved furniture around so I could compare and measure and change my mind a hundred times but he was determined to help me get exactly what I wanted and I ended up purchasing a beautiful new dining room set, tv stand and couches that look and feel amazing! Afterwards ask for the Ashley’s VIP experience and thank me later!
We have had the worse experience ever with Ashley Homestore. The only positive was our salesman and I forgot his name. We ordered our furniture in July and just had it delivered 2 weeks ago. Only to be told the pieces to our bed frame are not all there, meaning we just have the mattress on the floor. Oh but we still have our bill due eaxh month but not all of our furniture. Just a heads to make sure and read the fine print because its impossible to get a discount, refund or anything. I understand covid has backed many things up but my goodness we are almost in October and nothing, not even a courtesy saying when to expect.
Good selections, fair prices and good to deal with. I definitely recommend shopping there first.
ATROCIOUS!!! After 4 months of apologies, phone calls, emails and promises, I have yet to receive a sofa that is not damaged, nor has my wall been fully repaired. Two replacement sofas have been scheduled, both arriving damaged. I understood the initial delay due to the pandemic, but 2 sofas later, both damaged? Even considering the delays and safety concerns of the pandemic, the customer service has been horrible. I have been patient and understanding throughout, but this has to end. The delivery company that was responsible for the damages, sealed the holes in the wall, but painted it the wrong color. I told him prior to leaving my home, that it didn't appear to match and he advised that it needed to dry. I called him the very next day and he promised to fix it. He canceled or was a no-show for 2 appointments. In late June, he was supposed to arrive early morning. After several hours, when I didn't hear from him, I texted him for an update. He responded by citing an unexpected family emergency. He ceased responding as of July 10th. Throughout this time, I have talked to several customer care agents , supervisors and the manager of the store in South Park. Most of them passed the responsibility to another department and all promised to call back with a resolution. That did not occur. Finally last week, I was provided with the name and contact information to the responsible delivery company and they have agreed to complete the wall repair tomorrow. If that actually comes to fruition, my wall would have been in disrepair and discolored for over 4 months. The google response from 4 months ago was sent on behalf of the owners with a promise that things would be taken care of . Obviously, that has not happened. Why should a customer have to experience this type of mismanagement and spend an inordinate amount of time trying to get things corrected and restored? There have been so many instances of poor customer service and lack of follow-up. It is unfathomable that his model of sofa has arrived in a damaged state, either from the warehouse or the manufacturer on 2 different occasions. This repeated instances of poor customer service from one company, regarding one delivery, is virtually unheard of. I sent another series of emails on Thursday, September 17th after the delivery of the second sofa was canceled because it was damaged. No response. What does it take? I rated one star only because I liked our sales agent and it is not possible to rate a zero.
Very nice experience
Ashley has a big selection of nice furniture. We've purchased the majority of our furniture from Ashley. Customer service is phenomenal! My only concern is the long wait involved in receiving your purchase. Waiting over a month is a bit much to me. Overall, I highly recommend this establishment.
I have had several pieces of Ashley furniture over the past 15 years. The furniture was of great quality and the price was reasonable. I've always had friendly sales associates and the customer service was great!
My sales representative was Geoff and he was extremely attentive. He took time with me helping me to make the correct decision. I would recommend him to anyone.
Sign outside says must wear mask in building. Saw at least 5 employees with masks down under chin, not covering mouth or nose. Guess this policy doesnt apply to staff???
Nice, friendly store. Some great sales going on. Wil be back.
I’m shopping for bar stools and a sofa. I’m very particular yet don’t know what will work best. Austin Pulley was incredibly patient and helpful. He is also a good person with a spirit of joy....Much needed in our current society. I’m very satisfied and can’t wait for my furniture. 😁
Bad business!! I paid for a living room set back in July and was told it would be delivered by September 1st. I Called September 1st and was told it would be delivered by October 12. I will never shop there again.
Thanks AP! Great experience for a first time homeowner buying furniture for the first time!
Our first time buying new furniture. BEST experience ever. Austin helped us with everything and he was great! He was very helpful. He didn’t constantly follow you like every other sales person. He gave us space to actually look around. He informed us with the deals they had going on in store. Made you feel at home & got to know us and made sure we were taken care of. He was so great we came back to buy more furniture that same week & looked for him but he wasn’t there that day :( . We had a little wait to pay for our purchase but Austin definitely took care of us. Let us get comfy while we waited, checked on us and made sure we didn’t need anything & if we did he got it for us! Easily the best experience especially with having two kids with us! Ashley furniture will be our go to store from now on!!
The showroom was designed very nice! It was kinda overwhelming considering I only wanted a sofa. By the time I looked at EVERTHING I lost my excitement and left. I'll visit their website to be better prepared next time.
Great experience and Aaron (AP) was the best sales associate!!!
AP very very helpful and knowledgeable young man, helped me with choosing the awesome living room set that I purchased, if you decide to visit this location definitely ask for AP to assist you.
Had the pleasure of working with Aaron (AP) at Colonial Heights location! AP was pleasant, friendly & very customer service oriented! Highly recommended asking for AP, he will definitely take care of you!!!
We knew what we wanted and AP was quick and friendly throughout the process.
Belinda was an amazing employee very patient and easy to get along with. She answered all our question and meet our needs very well.
Aaron Powell did an amazing job today! He was patient, knows the products, and has an amazingly pleasant demeanor. I would recommend him for all of your furniture needs. You will not be disappointed!!!
Aaron (AP) was very professional and helpful today. I will definitely refer him to anyone shopping for furniture at the Colonial Heights store. 😁
Nicole and AP did a awesome 👏🏽 job helping me and my husband.I changed my mind serval times and they was so polite and very professional about. They have good customer service skill and a great attitude (a people person).I will be telling all my family and co worker and friends to come and see Nicole and AP at Ashley Furniture in Colonial Heights.😊😊😊
Jerry had great customer service, even went with my go back and forth attitude. I went with going to get a couch, to get 2 kid bed sets and walking out with 2 kid mattresses 😂. I will definitely going back to him for future purchases.
I spoke to Belinda Miles at the Colonial Heights Store on the phone and discussed the product I wanted, went into the showroom and got everything done in an hour. She was amazing in all of my immediate concerns.
Writing on behalf of a friend. Long story short - AWFUL experience. He purchased and was told 4-6 weeks maximum. It’s now been over TWELVE weeks and they brought the furniture today - with one of the pieces being completely wrong. Now he’s being told “48-72 hours to see if we have the right piece.” He will never shop there again. I will never shop there. And I will encourage all loved ones to avoid shopping there. Terrible customer service. Terrible experience overall.
Belinda was fantastic and was very lovely to be helped by. Super sweet and gave me answers to all my questions :) looking forward to my new bedroom set!
This Ashley store was big and had a very good selection. My fiancé and I were probably there for a little over an hour. We had an appointment with the salesman Austin Pulley. Austin was very knowledgeable, well spoken and well mannered. Austin made our experience fun. Austin was informative and got us in and out of our appointment in a timely matter. Whatever questions we had, he had answers to & when he didn’t he found them. Overall great experience. We are super excited for our new couch to arrive.
Let me start off by commending Ms.Belinda Miles! She assisted my husband and I effortlessly and presented real time numbers on any set of couches we asked about. Also, kept us updated on expectancy of the products and delivery times. It was a painless experience and we were able to purchase couches that will be delivered in a couple of days. Thank you Ms.Belinda and the wonderful customer service.
A.P. the sales associate who helped me pick out my furniture was very insightful with helping me see the vision for my first home. I’m super grateful he was there to guide me along the way today.
AP, Thank you i was extremely impressed with your customer service best customer service experience I have had in a long time. AP was very friendly and AP has a very good customer service attitude so I am very pleased and will tell my friends and family and hope to do more business with Ashley furniture in the future.
AP provides great service. He was patient and informative. It was a very pleasant visit to your store.
Wonderful experience shopping here! Belinda, our Sales Associate, was extremely knowledgeable and beyond helpful. She was able to answer all our questions and so patient.
This is my second post, not sure first got posted. Experience was positive. Randy who welcomed me, left me feeling comfortable, no pressure. AP has an uplifting personality, almost bought things I didn't need. Positive, all the way.
Me & my husband went into Ashley HomeStore July 8, 2020 & mind u we have been to EVERY furniture store around & this gentlemen AP said Hello to us & there it started. He was awesome & very patient. He definitely got me out of my comfort zone for a look in bedroom furniture & I went with it. Then I changed my mine A LOT lol But long story short ask for AP when u go in excellent customer service & beyond. We bought a whole bedroom suit & couch & loveseat. Thanks again AP!!!!
I absolutely loved my experience here. AP was such helpful friendly salesman. My husband and I felt really comfortable around him. I would definitely love for him to be out salesman the next time we go to Ashley Homestore.
AP was my sales rep and was nothing but helpful. He helped understand the price and worked everything out with me.
The guy who worked with us, Austin was so helpful and kind.
Very pleasant experience. The representative was very nice and helpful. Definitely would recommend.
I recieved high energy customer service, professional interaction and great quality furniture!
My first experience was great Aaron was patient and very knowledgeable... so decided to order from here again on Tuesday I went to pick up my purchase they said it was lost,a table and four chairs just lost no one cared to elaborate on it just gave me my refund... tried to call a few times the last two days they pick up and just hang up... very disappointed in the way it was handled
Randy took really good care of us and made sure everything is right
I have been in search for furniture. Calling different companies trying to find what I wanted/like for the perfect price. And, LONG & BEHOLD AP one of the most kind helpful and patient gentleman I have encountered was so professional and low key funny assisted me till the very end. I AM BY FAR A SATISFIED CUSTOMER. I will be visiting again in the near future. Thanks
Went looking for a recliner and Jeff was very helpful and answered all my questions.
We are very happy we decided to shop at Ashley HomeStore. They have a variety to choose from . The prices are great !! The furniture is very well made! Our sales consultant , Jim Salamone, was the best !!!! He is very patient, kind and could answer all our questions we had about any of the furniture. He does not pressure you or hound you into a sale . He takes his time with you and gives you the time you need to make a decision. This was the best experience we have ever had with shopping for furniture. Highly recommend here and Mr. Salamone to help you .
Awesome customer service, worked with me and broke down everything down to every price. Worked with me and worked with my budget. Will be coming to you guys in the future.
I enjoyed working with Geoff today. I would give him a hard time and he would laugh and give it back to me. I was not pressured in any way to buy anything at all which I appreciated.
AP
Wonderful service Greetings as you walk in the door. Randy was wonderful to work with. Talked to me about all the payments and protection plans. Very very happy with my visit. Will tell people to come to Ashley Furniture.
Great customer service and friendly staff especially AP was very nice and helpful
We went into Ashley's today, and AP helped us with our vision for our living room. He was able to answer all the questions we had, and he did it with a smile. I would recommend Ashley Home Store to everyone and ask for AP.
Aaron Powell is the best salesman at Ashley, he took his time with my husband and I was very attentive to our needs and was not pushy. We have a salesperson for life!!
Aaron Powell here at the colonial heights location is the absolute best, THEE BEST! I experience was nothing short of amazing he had me coming back again...
All of the employees that we worked with were very professional and knowledgeable. When it was something they did not know, they quickly found the answer for us. Austin was the one who worked with us from when we first saw the kitchen table until we found all items we liked and got all the paperwork signed. Highly recommend Austin and Ashley Homestore in Colonial Heights.
The salesperson AP was great at his job
Aaron p. was wonderful to deal with.... every time I come in here i ask for him
Excellent customer service great friendly salesman and awesome quality merchandise
My experience with Ashley Furniture was awesome. My sales rep A.P. was fantastic, knowledgeable and patient with me. He knows his stuff and if you go to Ashley ask for him.
We have tried several times to get thru- they have not called us back- deliver my order to wrong address and pushed us off - I took off work and still waiting to get this rectified- the dispatcher has NOT called and a Rep told me to ask the driver if they could deliver to me (?) I don’t work for Ashley - so why would I ask them to deliver to correct address- waited in store over 4hrs - poor customer SERVICE in Col. Hgts store- I would NEVER purchase anything else from them-
I recently purchased some furniture from Asley furniture.Belinda Miles was my sales person Supreior customer service!She was very helpful w/ all my furniture needs & wants.She made my shopping experience very very pleasant!Great customer service!!!
AP was great and I enjoyed every minute. He had a great personality and helped me and my girlfriend find everything we were looking for and more.
Just bought our first big purchase for our new home. James at the col hgts location could not have been more kind or patient with us as we went back and forth between 2 items. He was so kind as to show photos of furniture items in an actual home vs on the show room floor. Everyone we met was very friendly and willing to help. Just waiting on delivery!!!
Absolutely horrible. Customer service is terrible, good luck getting a hold of someone on the phone and if you do, they genuinely don’t care about helping you with your situation....aka doing their job.
Randy was the best. Did not pressure and was super easy to talk to!!
Updated review July 2021 -- We have made some large purchases in the last 2 years. In 2020, there were delivery issues due to the pandemic. We were told up front it would be 3 months, but when that 3 months came, they sent wrong parts to a bed, which took another month. I was offered a refund on my delivery fee, which was never applied to my account. Additionally, that mattress was defective, and I'm waiting on replacement. The delivery date on that changes every day. In June of this year, we purchased a new bed for my other daughter. I should have learned my lesson. I just got a phone call from Customer Care. After having waited a month for delivery, and having tomorrow setup for delivery, the footboard is damaged, which will take another week and a half. I was given the option to have the mattress and box spring delivered tomorrow, without the rest of the bed, or wait until it's all here. I have family coming in town, and I was counting on this bed to be fully delivered and setup in time. No further satisfaction was offered, and no financial compensation. This will be my final purchase from Ashley. You may have nice in store associates, but your actual customer support is beyond lacking. I'm done. ------------- We've made 3 purchases here over the last year. The sales guys have each done a great job. They seem honest and knowledgeable, and make good recommendations without going over the top.
Absolutely love this place, AP went above and beyond sales person duties!
Austin was super helpful and a pleasure to work with. I will definitely be going back to Ashley!
Austin was extremely helpful and friendly. Store was easy to navigate and all other sales associates were willing to help as needed.
Austin was our sales person, today he was very friendly and helpful. If we asked a question he didn't have the answer to he found out for us. Overall it was a very good experiance and we will be shopping with them again in the future!
Experience buying a couch here exceeded my expectations. I was able to test out all the couches for as long as I liked. Jim Salamone was great to talk with and gave helpful advice. Would definitely recommend him as your salesman.
Great experience friendly and covid safe
AC Powell was a great salesman and I will use him every time I come into the Colonial Heights location.
Austin was extremely helpful. We went in just trying to get a bed frame and ended up financing a bed set and a mattress. Everyone was extremely personable.
Save your time and energy.. These people at Colonial Heights Virginia (Ashley Furniture) are the freaking worst we ordered furniture 5/2/20 with the sales person telling us it will be at the Fredericksburg distribution center on 6/9/20 I call on today which is 6/9 and they say your order was pushed back. Why the hell couldnt someone call before today and share this info.. then they made up due to Corona Virus it was pushed back bullshit I placed my order in store during corona. So why the hell are you open if you cant supply and demand. The push back date is damn near another month away. Please dont go there unprofessional and they tell to many lies!!!! There were other incidents with them but this was the last straw!! They dont deserve 1 star
Aaron (AP) was exceptional with his customer service. Took time out of a very busy day to make sure we got what we wanted.
AP was very helpful!
Came in to look for a new sectional and was immediately greeted by Austin Pulley! He took us around the store and was sure to ask as many questions about our budget and our home’s aesthetic so that he could better assist us. He made the entire process easy. If we had a question that he couldn’t answer, he made sure he found one. I highly recommend coming in and asking for him.
Working with Eddie R. was phenomenal!! I had so many questions and several ideas in mind for a new piece of furniture for my living room. Eddie was patient, honest, and super transparent during the process. Very very thankful. Don’t hesitate to ask for Eddie when you come to this store.
The store was great but getting what i bought is a nightmare. I got my sofa but the guys ln the truck said they broke the bunkbeds and had yo have them reordered and did i want to wait on the sofa. I told them to go ahead and bring the sofa and i guess i would have yo wait on the beds.now they are saying they delivered the bunkbeds.im so mad.they need to fix this now. I don't have that kind of money to play with.
Additional pictures from the post of May 12, 2020
Ordered furniture and the salesman told us it would be 3-4 weeks to be delivered. With everything going on I decided that was fair. Well turns out the delivery isn’t going to be until almost 7 weeks later and it even says so on our invoice. So basically the salesman lied about delivery to get a sale. Definitely the last time I buy anything from here.
Aaron (AP) was excellent! He showed me the products that were best for me and not what was the most expensive product. I would recommend this store to anyone that is looking for furniture but please look for Aaron (AP)! After dealing with other salesmen, I can safely say that he is the best salesman in the store.
I loved the prices and I found what I wanted.
Ivan our Sales Man was fantastic and very knowledgeable about every product in the store. He showed me and my wife around the store to help us find the perfect fit for our new home.
Arron AP did and AWESOME job!!!!!!
Aaron (AP) did a great job showing me and my girl the sales going on this past weekend and helping us find furniture we liked within our price range. Even though we were only window shopping we found great deals on furniture and ended up getting a bed that were both were comfortable on that helped with my back pain. Can't wait for it to be delivered!
Aaron P was awesome to work with and was very helpful. Very helpful and knowledgeable.
Willie did great and took care of us! Definitely recommend!
What a nice team of people. Jim Salamone helped me soo much. The man they call cowboy went out his way to make me feel comfortable being there. I came to Ashley instead of some other store because of the background song played presidents day tv ad
Great place with knowledgeable staff
AP was very helpful .. I'll be back soon
Don't waste your time. Once I pay off my account with Ashley Furniture I won't be back. Go in today to my a Furniture set. Online it is 125$ cheaper then in store, bring that to their attention with my attempt to buy the furniture, only to get an attitude from the representative. Refused to match and persisted that I need to check out with the one online, that if after taxes and shipping its cheaper then theirs with no taxes and or shipping fees he would honor it. What kinda since does that make? Obviously after taxes and shipping it would ring more then your that doesn't have either applied at the time. I wasn't discouraged, I found a different representative for help. Then the price he gave me was more then it was listed for in the first place then acted like he took some off when he actually just brought it back to the original price. Wayfair online here I come. Free shipping and 189$ less then Ashley for the same product and model number.
Our salesman Arron Powell was spectacular. Remembered my daughter and son in law from a week before. Showed us everything we were looking for. We havent received the furniture yet I will will do review on that at a later time.
Randy my sales person was personable and kind. If I come back to Ashley it will be because of him. He talked me through everything thank you Randy for making my purchase today pain free. Paris Evans Colonial Heights Ashley
We had a great experience with Jim Salamone this morning. Jim is very knowledgeable and friendly. We loved that he was not pushy. When it came time to our questions about the furniture, you could tell that he knew everything about the piece. He was a pleasure to work with.
Aaron Powell helped our experience go smoothly, found the best options and pricing for us! We were kind of difficult customers but he made it work and it was a fast process!
AP was an awesome salesman.
Eddie was very helpful and patient and not your typical salesman. He showed us all the options within our price range and what we were looking for specifically. We did not feel rushed or pressured into buying anything, and ended up getting exactly what we wanted. Overall a wonderful experience!
I had the most awesome experience with Jim Salamone in the Colonial Heights store today. So thorough, so expert, so friendly and kind and personable. I will always try to buy my furniture from Jim and Ashley from now on. An absolutely stellar experience! Go to Ashley in Colonial Heights and ask for Jim and tell him Cathy sent you.
Aaron Powell was very helpful and informative in my purchase process. I will most definitely return to this location for this associates assistance.
I bought a bed a month ago now,within one hour of having the bed the drawer track broke . I called the Colonial Heights store, was asked to send pics of drawer which I did , I was told the part would be ordered. It's a month later y bed is still not fixed, I've called several times I keep getting the same answer they will contact the parts department and the part will be ordered. In the mean time the rails on the bed also split, I called about this issue,the rails were replaced in a couple of days, I asked could I get a new bed I was told no. Years ago I furnished my whole house from this store ,after this experience I will never shop here again and I will no longer recommend this store to anyone I know.very disappointed. I don't understand why I can't get a track for a drawer on a bed, since this is your product.
Aaron Powell was very professional, and wiling to listen to my needs.
DO NOT order furniture from Ashley Home Store. It’ll take a month for you to get it ! They will tell you 3 different stories on what’s going on and when you ask for the manager the person you are talking to will be it! Shee will tell you that anyone I talk to will provide you with the same information 🤣🤨 if I could snatch my money back trust me I would.... the “Manager” was not helpful at all and I have reached out to corporate office.
Ask for Eddie! He was an awesome salesman...very knowledgeable!
Quick and very good service, even had a few laughs. Thanks AP
AP had excellent service, thank you so much
Aaron Powell went above and beyond to help me find exactly what I was looking for!
Ap was awesome he helped me and he was very patient! I will recommend people come there
Went to Jimmy John's
We stopped by Ashley Home Furnishing in Colonial Heights, VA today to buy new furniture for our master bedroom. We met Aaron and he was such a pleasure to work with. He helped my wife pick out the set she wanted and answered all our questions. He made the buying process a pleasure! If you are in the market for furniture, you owe it to yourself to go see Aaron....you won’t regret it!
Aaron (AP) was great and very helpful!!!!
They were really helpful and assisted our purchase of what we felt was the perfect council for us. My only draw back was their $170 delivery fee. You have locations all over America. You don’t have to charge that much
Was a very nice experience having Belinda to help in our selection while looking for a new sofa. Have looked for two years before I was finally able to make a decision. Thanks Belinda.
Arron (AP) was able to help me with a dilemma and so very much made my day!!! Nice people and clean an Ashley store!!!
The whole buying process was great, they have an awesome selection to choose from and our salesman Jim Salamone was knowledgeable, friendly and professional the entire time we were there. Go buy Ashley!
They are very slow. I already knew exactly what I wanted before I came in couple hours later I'm still here wow.
Randy was my salespeople. We found exactly what we want at a very good price. The manager, Chip was a great help. They made sure I understood all the options
AP was very helpful even though it took forever to make up my mind he was extremely patient and informative
AP at the Colonial Heights, VA location was highly knowledgeable and experienced. I described to him what I was looking for and he found it almost immediately. Made our purchase in no time and we’re on our way. Great experience!
Jim Salamone was extremely helpful to my husband and I today! We picked out an entire living room set and he was so nice and made the process so easy. Thanks so much Jim!
Aaron Powell was unbelievably helpful! We weren’t sure what mattress we wanted to choose. We told Aaron the style and size we wanted and he took us directly where we needed to be. His mannerism and willingness to assist were impeccable. If I could I would give him TEN stars! We will be back requesting Aaron Powell.
Great place to shop James is the man
I was helped by Aaron P. in the Colonial Heights location. He did an amazing job being personable and helping us find the perfect couch. Very great worker and very great experience overall! I highly recommend visiting and purchasing from this location. 10/10 for customer service.
We went to Ashley Homestore to buy our bedroom furniture. We had the great pleasure of having Jim Salamone as our salesman. He was very nice and very knowledgeable. He was not pushy. We walked around and looked and he would check in on us. I highly recommend going to Ashley to buy any furniture that you may need. Ask for Jim.
Aaron was very helpful and took time with us to make sure we were making the right purchase for us!
I purchase furniture on January 11, 2020. After purchasing the furniture I had 3 people tell me that the would push back my delivery date. well true to what they stated, it was pushed back from the first week in February to the second week. Fast forward to the day of delivery a month later....the time frame of the promised delivery has past and I called customer care for a status update. After research I was told that my furniture was not loaded on the truck to be delivered. I was very disappointed in the whole process of the excuses and runaround!! I received a refund.
Belinda was extremely helpful and very professional. She listened to our daughter and her vision of her room and delivered a total solution. Belinda made shopping for a teenager enjoyable. We will be seeing Belinda in the future for other room updates. Thanks again.
Wonderful experience during my visit today. My representative was Aaron Powell who presented himself in a very professional manner. He possessed all of the key ingredients that make a great customer representative/ salesman. He was polite, knowledgeable, and charming. Aaron was not overbearing and did not pressure me. He gave me enough space to shop peacefully while remaining attentive to me. I definitely recommend Aaron to help anyone looking to purchase furniture.
Great experience, didn't have to wait to long
Good morning, I want to thank Ashley furniture in Colonial Heights for their service. But I want to especially thank Mr. Ivan Sumlin for his assistance in helping us with our purchase. Ivan was very professional, courtesy, knowledgeable, patient and he has a good sense of humor. He answered all our questions. Again thank you for everything.
The only down fall I seemed to encounter at Ashley’s was their limited selection of manual recliners.
We couldn't make up our minds but Ms.Belinda helped and she was SO SO awesome and we were so happy with our price for what we got!!!! We will definitely go back to see her!!
Belinda was truly awesome and provided excellent customer service!!! Will definitely be contacting her for future purchases.
Very professional and patient
Prices are not that good, junk furniture!
So.... We purchased a bedroom set in November... Paid in full... No financing. We were promised delivery on Dec 20th.. We received it on Dec 24th... With exception to the 5 drawer chest, which they said, did not pass their quality inspection. So, they said we would get that on Jan 7th. We got it on Jan 9th and the top drawer did not match the rest of the chest... It was way too light. So they ordered a new drawer.. we got that on Jan 16th.... Same thing.... But even lighter than the first drawer. So they ordered another.. I explained that the wood needed to be darker, not lighter. On Feb 3rd the next drawer came in... Same as the last one. We now have 3 top drawer, none of which match the 5 drawer chest. I called the store and suggested they reorder the whole chest with matching drawers, but now my concern would be.. Will it match the bed, dresser and 2 night stands. This is the worst experience I have ever had. I called customer service and they pretty much ignore you. I am waiting for someone to call me back from the store.... She said she 3:30.... Now it is 4:05. Guess I&'ll have to keep waiting. We were doing to purchase a new couch and recliner, but now after all this, Haynes will get our business. Oh.... They also told us we would get free delivery, trusting that, I didn&'t go over the invoice after he gave us a total price. My mistake, but I trust anyone until I am lied to.
Aaron Ap is amazing, very thorough and very patient!!! Wish I could have given him 10 stars
I purchased a sofa from Ashley's Home Store today and the service was great from Aaron Powell who helped me find a nice sofa at a reasonable price. He was very helpful and friendly. I would recommend this store to anyone looking for nice furniture.
My fiancé and I were looking for a bedroom outfit for our new home. We went into Ashley not knowing what style we wanted. Belinda Miles greeted us early on and asked if we needed any help. We explained the situation to here and we started looking on our own. She noticed pretty quick that we didn’t know what we were truly looking for and took charge to show us a few different options just to see if we liked the styling or not. After looking at a few options, we landed on the Porter collection. Belinda show is the features and wrote us up a quote. She then showed us mattresses and was very detailed. We ended up purchasing the Porter series queen bed frame with two night stands and the dresser/mirror as well as an Ashley mattress. We will continue shopping at Ashley as the need for more furniture arises.
Aaron Powell was awesome. He did everything he could to give me the best deal possible. He’s very friendly and very knowledgeable. If you visit Ashley Homestore in colonial heights ask for him.
Aaron Powell helped me tremendously today
We love to work with Martin. He gets us what we need while having amazing customer service!!! He is a great employee !
My husband and I purchased two new recliners today at Ashley Home Store in Colonial Heights. We were greeted by Aaron Powell as soon as we walked in. Not really sure of what we wanted exactly, Aaron was very patient with us and showed us a variety of recliners. Aaron did not pressure us in any way and allowed us to, on our own, revisit the recliners and decide on what we wanted! Thank you very much for your patience and help, Aaron Powell!
I went in as a first time buyer and was looking for an adjustable bed. I purchased the one recommended and I also purchased a warranty and had a 90 day sleep trail. Well needless to say I'm paying over $3000 for a bed I can't sleep in bc of back pain and they would not answer my calls within my 90 day period. Also finally after speaking with someone they said there was nothing they could do and said they would leave a message for a different manager in sales and they would get back in touch with me. I never received that call! I feel stuck with something I'm not happy with and taken advantage of as a new buyer.
James and Willie helped me they where awesome and Shannon did the finance part great experience
Working with Aaron Powell was great! He covers your options and is genuinely friendly and helpful. He doesn’t rush you through the decision making process and he stands behind Ashley’s word by price matching! He’s not a pushy sales guy but a professional who seems to understand. Aaron is great and I will recommend him if buying from Ashley in Colonial Heights!
With in 2 minutes of arriving at the Ashley Furniture store in Colonial Heights, VA I was approached by a gentleman , Aaron Powell he was very welcoming. I explained to him what I was looking for he showed me the difference in quality Then let me loose to have freedom of exploring my options without him pestering or pressuring me. He did not following me around micro scoping me he allowed me to be relaxed and enjoy my experience ,popping by occasionally to see if I had any questions , to me that is the BEST customer service / shopping experience ever. After I made my decision he stood by me through the whole process. Not only did I walk out with paperwork in my hand with a new bedroom set but a few extras all within the budget I gave him upon arrival. So a big Thank you Mr. Aaron Powell you are amazing. I definitely will be referring you too all my friends and family. I’m looking forward to seeing you again on my next furniture shopping experience!!!!
The weight there is like dying a new Car. Tell me how long does it take to buy a bed, and you are paying for it right there.
Thanks to Jim, we were able to find the best quality mattress for the price. He was very knowledgeable and friendly. First time going there... it was definitely a Great experience. We plan on going back in the future.
We had an excellent experience with Martin Martell today. He showed us a wide variety of recliners. I told him my price range and he took it from there. He was not pushy. He took his time and I found the perfect recliner for my back condition. While we were there my wife fell in love with the matching love seat that also reclined on both seats. I will definitely come back if I need anymore furniture.
Very attentive. Sales rep: Martin Martell, see him. He is very mindful, and helpful, very professional and got the job done for us. Now we wait for the delivery. It was a pleasant day with beautiful home furnishings! #awesome.
We were extremely please with our sales consultant Jim, who was very knowledgeable with the store merchandise regarding our furniture needs. Even better, there wasn’t any sales pressure whatsoever, which is always a criterion for my husband and me. Jim made our purchase a very positive experience. Thanks, Ashley Furniture!
Jim Salamone greeted my husband and I and helped us with all of our questions. Jim was patient and professional and showed us all of the items we wanted to purchase. Jim also helped us to compare prices and make smart choices with brands and quality. Jim has become a true friend of ours at Ashley’s. He is dedicated and It shows every time we go to see him. My husband and I will always return to Ashley’s as long as Jim is there. He is the reason why we have made Ashley’s our number one top choice. Thanks Jim!
Our salesman Jim was the best!!!! He showed us all the items we wanted to see. Never pushy or luring us to purchase over priced things we told him our budget and he was so respectful showing us what we needed. We will be purchasing more from him in the months to come..... Hats off to Jim and thanks for your help.
Mrs. Belinda was a great help!!! Such a sweet lady. I’m happy with my purchase and will return for more!
Aaron did a great job very professional he has a lot of passion and he helps customers May well I was very comfortable not pushing in at all I will recommend him for anybody wants to buy furnitures
I enjoyed my experience. Jim, my sales person, was more than happy to assist me in what design I needed with my upcoming surgery. He went above and beyond during the whole experience. Very professional, thoughtful, and courteous to my family’s needs. However, I wish they could deliver sooner as advertised. Limited selection of next day delivery.
i’m leaving this review to think Jim the salesman at colonial Ashley for his help when you go when he makes you feel comfortable relax and welcomed I have no problem with Ashley furniture this is my first time buying from them even after I read the reviews I did not see the problems that everyone else had
My fiancé and I walked in on Saturday evening to check out bedroom furniture and we weren’t sure what we were going to find but we found AP and Tanya and they were THE BEST! Exceptional customer service and they truly had our best interest at heart. We purchased all of the furniture we needed from them. I definitely recommend this store and most of all I recommend AP or Tanya or both of them ☺️☺️☺️☺️
I had called this store to ask a sales person if a certain product I saw on line was available at the store. Eddie answered all my questions and even took the time to help me mix match colors with a couch set we bought from a Ashley store. So kind of him. Later I called to find out about pillow colors. He sent me pics of the pillows quickly. Explained how I am able to put in the order for them. Very professional and he works efficiently. Plan to buy more furniture from this store. Hopefully Eddie will be able to help us again:)
Where do I even start?! I purchased a sectional and bed on July 15th in store. I was told that delivery would be the week of August 16th. I've never waited that long for a furniture delivery before but I was okay with it because it was actually perfect timing for my situation. Fast forward to the end of August and I'm calling trying to figure out when my furniture will be delivered because it was now past the date. They tell me it would be in the next week. The next week comes along and surprise, no communication. So I call again and tell them that I'm done and they can cancel my entire order and refund me my money. Suddenly all my furniture is magically at the warehouse and they can deliver the next day. It is now September 11th when the furniture is finally delivered. Nearly two months later. Because of the short notice I had to have somebody else go to my house for the delivery. When I got home I see that the corner piece of the sectional is visibly damaged and that the sectional is too big for my space. While I can accept responsibility for the furniture being too big, Ashley furniture was anything but helpful with me trying to get it returned. I called multiple numbers only to be spoken to rudely, given the run around, and get hung up on. So now I have this expensive piece of furniture in my house with two small children and two dogs and I want it out as soon as possible so it didn't get damaged. All I asked for was that they come pick it up but they refused. I finally get in contact with my salesman who was very helpful (no complaints about him). He was able to order me a new piece for the part that was damaged and a new piece that would replace the the part that was too big (chaise lounge). Expected to arrive by October 7th. Almost a month later. October 7th rolls around and shocking.. no furniture. So I call again and get told it will be there "this week". Nope! So I call yet again on October 17th and they set up a delivery date for October 22nd. I tell them that will not work because we have a party and family coming on the 19th and that I have half a couch in my living room and a chaise lounge sitting in the foyer because it was so big it had to be removed because we couldn't open the door with it all put together. I tell them to come get all of it and refund me my money. Surprise, they can suddenly deliver on the 19th. So I finally after three months have my furniture. I should have gotten a refund of around 400 dollars for the couch exchange and now I'm fighting that battle. I will never in my life purchase anything from Ashley furniture. I do love my bed and the quality. The sectional (bardason) is crap and while the cushions are beyond comfortable, as soon as you sit on it, you sink down and fall into the giant gaps between cushions. Definitely was not like that in the store. Just stay away.
Where do I even start?! I purchased a sectional and bed on July 15th in store. I was told that delivery would be the week of August 16th. I&'ve never waited that long for a furniture delivery before but I was okay with it because it was actually perfect timing for my situation. Fast forward to the end of August and I&'m calling trying to figure out when my furniture will be delivered because it was now past the date. They tell me it would be in the next week. The next week comes along and surprise, no communication. So I call again and tell them that I&'m done and they can cancel my entire order and refund me my money. Suddenly all my furniture is magically at the warehouse and they can deliver the next day. It is now September 11th when the furniture is finally delivered. Nearly two months later. Because of the short notice I had to have somebody else go to my house for the delivery. When I got home I see that the corner piece of the sectional is visibly damaged and that the sectional is too big for my space. While I can accept responsibility for the furniture being too big, Ashley furniture was anything but helpful with me trying to get it returned. I called multiple numbers only to be spoken to rudely, given the run around, and get hung up on. So now I have this expensive piece of furniture in my house with two small children and two dogs and I want it out as soon as possible so it didn&'t get damaged. All I asked for was that they come pick it up but they refused. I finally get in contact with my salesman who was very helpful (no complaints about him). He was able to order me a new piece for the part that was damaged and a new piece that would replace the the part that was too big (chaise lounge). Expected to arrive by October 7th. Almost a month later. October 7th rolls around and shocking.. no furniture. So I call again and get told it will be there &"this week&". Nope! So I call yet again on October 17th and they set up a delivery date for October 22nd. I tell them that will not work because we have a party and family coming on the 19th and that I have half a couch in my living room and a chaise lounge sitting in the foyer because it was so big it had to be removed because we couldn&'t open the door with it all put together. I tell them to come get all of it and refund me my money. Surprise, they can suddenly deliver on the 19th. So I finally after three months have my furniture. I should have gotten a refund of around 400 dollars for the couch exchange and now I&'m fighting that battle. I will never in my life purchase anything from Ashley furniture. I do love my bed and the quality. The sectional (bardason) is crap and while the cushions are beyond comfortable, as soon as you sit on it, you sink down and fall into the giant gaps between cushions. Definitely was not like that in the store. Just stay away.
great quality and nice people
We were assisted by Aaron Powell and he was amazing! He helped us find the perfect bedroom set and a new mattress. He was extremely knowledgeable about all the furniture. Highly recommend you guys work with him!
I ordered a living room set and only one piece was delivered. The other piece was not put on the truck for whatever reason. I took a day off for the initial delivery and waited home on their specified timeline. But they would not work with me on the delivery time on the second piece just for the afternoon so that I would not miss any more days. When talking to the staff the girl just chuckled at me and said "that's just how it is". No empathy at all and I have to inconvenience myself and risk being written up for their mistake.
Looking For New Furniture
Belinda was non judgmental, very attentive, and knowledgeable of the stores merchandise. I recommend every see Belinda because she will have your back and help you save money when making a purchase.
My wife and I just purchased a chair from Ashley Home Store in Colonial Heights. Our salesman, Aaron Powell was a pleasure to work with! He is very personable and knowledgeable about the items in the store. We will definitely be looking for Aaron on our next visit!
Great customer service...
Went in to browse and got a wonderful New bed. Aaron Powell is the best. His customer service is Great and he's so good at taking care of you. Great guy to have helping you make good choices.
Store Representative Belinda was very friendly, helpful & knowledgeable. She made my visit to Ashley Furniture on Colonial Heights, VA. an enjoyable experience. I will definitely shop there again.
Ok furniture very sustainabile
Jim Salamone was very helpful and provided excellent customer service
super friendly and honestly i receive the best help today at this store from aaron powell great guy excellent customer service..the process went super easy thanks to this guy..keep up the good work bro
Ok
The staff was very friendly and showed us a wide selection of furniture. I came in a little intimidated, being that this is my first time furniture shopping but Ms. Belinda was very pleasant and patient and walked us through everything. In the end, we walked away smiling and comfortable with our decision. Huge thanks to the staff, especially Ms. Belinda for making this process easy and making us feel comfortable.
Belinda was amazing!
I had a wonderful experience today Martin Martell was not just only helpful he was caring and made sure my wants and needs was meet if I had to do it all over again I would choose consultant Martin Martell of Ashley Homestore in Colonial Heights, Va 🥰
I am a returning customer because of the service I received from Belinda and how happy I've been with a previous purchase. Belinda knows her way around the showroom and gave me plenty of time to decide on my purchase without the pressure. She can multi task while still giving the right amount of attention to all of her customers. I'll be returning soon for my next piece of furniture!
Excellent customer service, awesome individual, very knowledgeable and friendly!
Chip, the general manager. was awesome. VERY patient with my daughter and I! He showed us various decor options, living room chair options, price points and financing. Great experience.!
Austin is a great employee with positive energy. Very knowledgeable on the equipment. Provided great input on the furniture that matches very well with my place.
The beginning process was very lengthy, I guess because of Labor Day. No problem there, staff was very nice and attentive. The problem came with ordering the pieces. I was aware it could take up to 14 days for orders to come in, no problem. From September 3 to October 9 it took for my order to come in. I initially call 2 week after no sure answer, ok cool. I called back today and was able to find out all the pieces were in no calls, no emails. I then was put on hold to speak with someone to schedule an appointment. You would think after spending $4500 on furniture. You wouldn’t have to keep calling and making sure you weren’t forgot about. I guess something like, hello ma’am I’m calling to let you know all your pieces are in. Would you like to setup a delivery day to receive your items?? No no that’s too much!
Pricing difficult to discern
Just Awesome Customer Service & We Found A Couch & fireplace for our livingroom.
They were so helpful. I had Belinda help me find a mattress and she really listened to what I wanted and helped me find the perfect one!
Our experience was great. Aaron Powell was patient, gave great advice, professional and respectful. We waited a bit longer than expected to get the item but they followed up by calling and making arrangements. When the sofa came we were really happy with our choice. Thanks Aaron for helping us make such a good decision. I recommend Aaron, go ask for him in store, he will take care of you! BTW the store manager is great too!
Ms Belinda, was so helpful too me She know her job very well!! She is very Friendly, she will be my furniture consultant from here on out.
I went into the Ashley Furniture store in Colonial Heights VA and I was greeted and helped by Aaron Johnson. He was one of the must present salesmen I have worked with. He answered all of our questions, was pleasant and knew the merchandise that we were shopping for. I’m never disappointed with my experience there! I’m looking forward to enjoying my new purchase! Thank you again Aaron for the pleasant experience. Oh also we had an issue with the price and we came back and saw Aaron and he took care of it very quickly for us!! We would shop there again!
Yeah, sorry, this review had to go from a 5 star to a 1 star. I initially enjoyed my experience when I thought I was actually going to get the furniture I paid for but after calling and calling (because apparently phones only work one way at this store and the warehouse in Fredricksburg), I found out that my furniture keeps getting delayed because you guys don't actually have the furniture you sell. It only starts getting made AFTER you take our money. And heaven help us if it is something like a Labor Day sale that brought us in the door, because now I have given you all of my furniture money, missed all of the sales where I could have found a comparable product, been sitting on the floor for WEEKS because I still don't have the furniture I paid for, and you guys apparently severely oversell or underestimate the amount of furniture you are actually able to produce. I really wish I was informed about your lack of furniture BEFORE I handed over my furniture budget. I even already paid the $169 delivery fee which seems silly considering my delivery won't take place until THIRTY FOUR days after I paid you guys. Hopefully. This was literally my first stop after moving to Chester, VA and I really hope this does not set the tone for the rest of our lives here.
The review for this place keeps dropping lower and lower as the days keep passing. Back story: Came in on 8/26, handed over almost $1500 for furniture after being estimated it would be delivered on 9/10, received a call the next day that it wouldn&'t arrive in the warehouse until 9/16, but they would call me to schedule a delivery on 9/16. Also, on 9/8, I ordered some a table and chairs from the military exchange online, which also goes through Ashley. Now you are caught up. So 9/16 rolls around and I have no word from them at 5pm. So I call the warehouse... They are closed on Mondays. Not sure how they were going to call if no one was there to schedule the delivery. I feel like I have been lied to twice now, the first time being after they took my money and gave me a B.S. estimate that they knew wouldn&'t happen. I call AND email on 9/17. The first person I call tells me that she cannot tell me anything, I have to be transferred to the &"ETA Department&" to find out when my furniture will be delivered. She transfers me and it eventually goes to voicemail. I leave a message that still has not be returned. I receive a call from the military exchange telling me that my table will be delivered on 9/18 from 12-3pm. The email correspondence goes &"Hi. This is Amy M. and my order is 111111111.&" The subject line says &" Amy M - Order 111111111&". The response is &"Order 111111111 will be arriving 9/18 from 12-3pm&". I reply &"Are you sure that isn&'t order 222222222?&" They respond &"I&'ll look into it and email you back.&" Of course they never do so on 9/18, my table shows up from the exchange and after 17 minutes and 41 seconds on hold, the same first person I talked to yesterday informs me that order 11111111 will not be arriving in the warehouse until 9/27 now, and then I still have to wait two days or so for it to be delivered from there. THIRTY FOUR DAYS from the day they took my money and did not give me anything in return, even a phone call, or two minutes worth of time to check the order number and give me the correct information when I called repeatedly, left messages, and emailed. Had this company told me they had ZERO intention of actually giving me what I paid for more than a month ago, I would have taken my $1500 and bought my furniture elsewhere. I LITERALLY have been waiting to have somewhere to sit this entire time because they have my money and my furniture. I have also been told twice now to reach out to the company, or they would reach out to me so they could &"address my concerns&" but no one has addressed anything. Do not, under any circumstances, buy from this company.* * *BTW, 9/27 has now rolled around and since they haven&'t called yet, I called them again and my furniture has been delayed AGAIN until at least 10/3 plus delivery. FORTY DAYS since this company stole my money before they will allegedly give me my furniture, and counting.* * *I called on 9/28 to get my money back since I am unwilling g to wait to 10/3 to get my furniture. At first I am told they can only give me a store credit, but after I Express my concerns, the sales lady I spoke to says she can have someone call me back. For the first time ever, someone actually does return my call when they say they will and he informs me that &"it is only my dresser that is delaying my order until 10/11 but they have plenty of other things I can purchase instead that they do have in stock if I want a store credit instead of an actual refund.&" And this is the problem I have with this company. In the 1 day since I called last to check on my order, it has been delayed another EIGHT days. So either no one called, which has been an ongoing theme, my order is cancelled and no one bothers to tell you, or the person I spoke to 24 hours prior lied about the date so I wouldn&'t be as angry that it is only getting delayed by a few days multiple times instead of by two weeks at a time. Either way, I asked for my money back because I SEVERELY doubt this company&'s ability to ever actually come through with the merchandise they promise. It would have been FORTY SIX days (plus 2 days for a scheduled delivery) between the time they took my money and the time they would (allegedly, assuming it doesn&'t get delayed again) have delivered it.Since this will be my last complaint about them, assuming they refund my money in a timely manner like they said they would, I&'ll leave this long review at this: If you have an item posted for sale, to draw in the crowds, maybe actually have the item you are selling. Don&'t deliberately mislead everyone by selling way more items than you could ever possibly make.
The staff were very nice and professional as they always are. It's a pleasure to shop and browse at the Colonial Heights Virginia, Ashley furniture store. Thank you so much for your help and kindness Jim Salamone and staff. Sincerely Wesley Brando
My family worked with Eddie from start to finish and his service was excellent! He remained hands on throughout the process, ensuring we got everything we needed.
Thank you so much Mr. Aaron Powell and your team! It seamed like I had one obstacle after another telling my I would not have my new furniture before my Dad’s Celebration. However, you worked through them all (with my daughter’s help LOL) and made it happen with a day to spare. I will refer anyone I know that is looking for any furniture to you. Thanks again!
Belinda Miles was an excellent salesperson. She provided details on protection plans, price options- internet vs in store, and great customer service
Service was great. Prices were out of my renge.
Aaron helped my boyfriend and i find the perfect bed set and mattress! Very helpful and friendly!
Popped in on 8/26 looking for a sofa since I just moved and have no furniture. They were having a labor day sale so I actually was able to grab a sofa and loveseat for ridiculously cheap, and got a pretty good deal on a bed and dresser we wanted too. The sales guy (Randy)was awesome, he pointed out the set I was looking for in the sales ad and periodically walked by to see if I needed anything. Definitely not one of those super clingy types. He said my furniture should be there in the warehouse on September 10th and delivered a day or two later. Seems like an excessive amount of time (17 days) from the time I handed them $1500 until I get to stop sitting on the floor. The warehouse calls the next day and says it won't even be in the warehouse until the 16th so it will be another few days until they can get it delivered. So if you are trading your furniture and can afford to wait 24 days, this place is great. Or if you just really enjoy sitting on floors for almost a month, this place is right up your alley. If you want the thing you paid for though, I'd probably opt for somewhere that doesn't wait to grow the trees to build your sofa until after you buy it.
Friendly, courteous, knowledgable staff. Found a sofa combo set that fits perfectly in my living room. Also got a new bedroom set for spare bedroom. Overall, quality is decent to good. About half of what they sell is made from composite wood, the rest is real lumber.depending on how picky you are, could be a 1 hour or all day event. Very comparable to most other furniture stores out there. Labor day sales are huge.
WOW, very proud of their furniture. Everything has to be ordered, 4 - 6 weeks out, and heavy delivery fee.
I would recommend my family and friends to shop at Ashley furniture. My husband and I are truly satisfied with our purchase. The sales associate Belinda was so very helpful and took the time out to show us different items and explained the difference in the qualities. She didn't rush us at all she's awesome and knows how to handle business. If your in the need of new furniture go there and ask for Belinda!
Walked in...... all salespersons went ghost or ignored us. We walked around and looked for a good 25 minutes before I spotted a salesperson who was working with another customer and I asked if there were &"any other salespersons in the store?&" She stated, I&'ll be with you after I finish this sale. She did finish quickly and we began the search for a new front room set. We chose one on sale and were asked if we wanted the insurance plan, which we replied no. She went to the front desk and came back and asked again.... we said no again. We completed the sale and put a $400.00 deposit down. WELL, of that $400.00, $200.00 was for a delivery charge, THE STORE IS AROUND THE CORNER FROM OUR HOUSE!!!! Called back the next day to cancel......we don&'t have any furniture yet......they say we cannot cancel!!!! (Will not) Also....we saw the exact same set at the Dump for 1/2 the price! This store sucks in every possible way!! Beware! If you leave them a deposit, you&'ll only get a store credit..... why would anyone want that?? We will NEVER walk into that store again! Their customer service sucks as well as their store policy! stuckinacontractwedintwantwiththeseunprofessionalpeople
Took forever for a salesperson to acknowledge we were even in the store. Once I approached Tanya and asked “ are there any other salespersons in the store?” (She was dealing with another customer) she told us she would be with us momentarily. Once she finished with the other customer, she came right over and did provide her total attention to what we wanted. Once we made our decision and the sale was completed, I looked at the receipt on my phone to see that the delivery charge was $200.00?!?! WE LIVE AROUND THE CORNER! Well, we will pay this off and never deal with Ashley Furniture again because we cannot afford the delivery charge for going around the corner!
Went in thinking we were not going to find furniture at an affordable price, but was greatly surprised by the selection available at different ranges. Aaron Powell immediately greeted us and showed us multiple options that met our needs and very affordable. He gave us great service with zero pressure. Aaron also was able to quote me the entire price of the sets including tax and delivery up front. I will definitely be returning to Ashley Furniture for my future furniture needs. Thank you Aaron Powell. You were awesome!!!
Excellent attentiveness and patience while deciding on multiple pieces. Belinda was superb, communicative, and extremely helpful and pleasant! Cashiers pleasant and friendly as well. Only one week to wait for delivery which is a plus! Clean, well appointed displays throughout entire store, easy to navigate and search for your dream pieces. Will definitely go back for future purchases.
My wife and I were shopping for new living room furniture and Ashley HomeStore was our 1st stop and only stop.Randy was working the front and told us to let him know if we needed help.After looking around we found what we were looking for and Randy came up and asked if we needed any help and we had some questions.He was very helpful and answered all our questions and not once did we feel pressured to buy.He was very professional and courteous and easy to talk to.We shopped on a Friday and luckily our furniture could be delivered in 4 days which was great because we had sold our other furniture.We can't thank Randy enough and the rest of the staff for helping us with our purchase.And we love our furniture!!Thank you so much.
We went to Ashley to look for bedroom furniture. Randy was helpful without being pushy. We found the perfect set but decided to come back the next day, even then he wasn't pushy. He gave us a card and said just let him know when we were ready. So five days later when we returned he made sure we got the best deal on exactly what we wanted. Shannon( i think) made sure we understood our paperwork. When we're ready to purchase furniture again we will be going back to Ashley.
Horace was the best ,and he was very patient. Thanks so much we will see you soon.
Ms Belinda was very helpfull and great Custumer service
Belinda was an excellent salesperson. Will ask for her again.
Belinda Miles Love attitudes and time she took with us. Explain everything, would buy ftrom her again.
Belinda was wonderful!!
The manager Aaron as well as associate James are very knowledgeable and professional. Everyone in the store are so friendly and helpful making this a great experience.
I bought a reclining couch and love seat from them in November 2017. The older white man who sold it to me asked if I would like to purchase a 5 year warranty. I asked him SPECIFICALLY if it covered the fabric/material. He LIED to my face and told me yes. I called yesterday to file a claim and was told that they don't cover that, they only cover the mechanisms, frame, hardware. I am furious!!!! I dont appreciate the fact that this man LIED to me and that I spent all that extra money on a warranty that is completely useless to me!!! I will never buy another piece of furniture from them and I will be calling corporate!!!
I’m big on making your own judgement on anything in life. No matter what a person says, I believe you need to give someone or something a chance because not everybody’s experience with said person or thing will be the same. Well, in the case of Ashley HomeStore, specifically Ashley HomeStore (The page for the Colonial Heights Location), I should have believed and trusted all of the negative reviews they have gotten just this year alone. We went into the store on July 14th, 2019 and placed and order for a new bedroom set and sectional sofa. The salesman along with other reps at the store said it was perfect timing ordering then, because it will make it to their Distribution Center on Monday, July 29th, and they will give us a call so we can have it delivered and setup within that week. July 29th comes, and we receive no phone call. I physically go into the store and speak to a representative about the order. They then tell me that it is arriving to the DC on Wednesday, July 31st. Well the 31st comes, and again, no phone call. My wife calls their corporate office August 1st and explains everything. The representative, with a confused tone, says that there are pieces in the order that are on backorder and may make it to the DC towards the end of this coming week (Aug 4th-Aug10th). I find it very hard to believe that when the order was placed, the store couldn’t see the pieces that were on backorder. To make it worse, we had to call the corporate office to find out the product was on backorder, the store couldn’t call us and let us know. So we are now looking at getting the product close to two weeks after we were told we would get it. After seeing many reviews that were posted within the past couple of months though, where people had to wait almost two months to get their merchandise from the day they were told they would receive it, I don’t have faith that we will be getting this anytime soon. This order is likely getting canceled from us and probably taking our business elsewhere.
I'm big on making your own judgement on anything in life. No matter what a person says, I believe you need to give someone or something a chance because not everybody's experience with said person or thing will be the same. Well, in the case of Ashley HomeStore, specifically Ashley HomeStore in Colonial Heights, Virginia, I should have believed and trusted all of the negative reviews they have gotten just this year alone. We went into the store on July 14th, 2019 and placed and order for a new bedroom set and sectional sofa. The salesman along with other reps at the store said it was perfect timing ordering then, because it will make it to their Distribution Center on Monday, July 29th, and they will give us a call so we can have it delivered and setup within that week. July 29th comes, and we receive no phone call. I physically go into the store and speak to a representative about the order. They then tell me that it is arriving to the DC on Wednesday, July 31st. Well the 31st comes, and again, no phone call. My wife calls their corporate office August 1st and explains everything. The representative, with a confused tone, says that there are pieces in the order that are on backorder and may make it to the DC towards the end of this coming week (Aug 4th-Aug10th). I find it very hard to believe that when the order was placed, the store couldn't see the pieces that were on backorder. To make it worse, we had to call the corporate office to find out the product was on backorder, the store couldn't call us and let us know. So we are now looking at getting the product close to two weeks after we were told we would get it. After seeing many reviews that were posted within the past couple of months though, where people had to wait almost two months to get their merchandise from the day they were told they would receive it, I don't have faith that we will be getting this anytime soon. This order is likely getting canceled from us and probably taking our business elsewhere.
The sales rep Allen was nice But the customer care is horrible I purchased a bedroom and sectional When it came my dresser was had a whole in the back of it They scheduled for someone to come twice and no one came when I called back to complaint they were nasty I will never purchase anything from Ashley furniture again
If I could give zero stars I would! I'm absolutely not happy. I went into the store to see what I already wanted online. I informed them of this, he insisted on walking around with me, showed me what is looked at online and why it was a sale item. Not comfortable and that I couldn't get it for the same price! I looked around at 2 other sets that I had priced online and he said the sales online and in-store pricing were not the same, delivery fees and such. I told him I needed the set with in 3 weeks, he said no problem. But at an earlier point in our conversation we were talking about a set and he said pieces were MADE TO ORDER?!?! He really pressed me on a sale in store once he knew I needed something in 3 weeks. I only came in there to view in person what I saw online. He insisted I look at other similar sets and then said I could get them in 7-10 business days. Most items came from Fredericksburg or something like that. He went to the customer service desk a few times and had girls like into items or a store computer. He also had his cell phone out looking. Talked to his manager a couple of times as well. I truly felt like bait in the water. The store way moving suits around and construction was going on. I saw a chair upside down that I loved. He turned it over brought a pillow from that set to another living room suit and showed how they'd match. It was in a different area of the store. He said I could take the pillows from that set and the chair with the sofa and loveseat from the other living room set and put them together, it would match great he said. The couch and loveseat were nice, comfy and soft. I paid for the items and then realized I paid $120 for the pillows from the other living room set!!!! He said oh you can't exchange them, keep the ones that come with your sofa, recover them and use them too. $120 for 4 pillows, they aren't huge! Everything thing Rand up came to over $1600. For what!!!! Not only did my furniture come the MORNING of my in home event, not 7-10 days, but 3 weeks after AND after me calling the store for them only to put me on hold for a LONG time and say "oh it's been there" it's BEEN there!!! And then next delivery time would be the next WEEK! Oh no!! I said someone needs to figure this out and get it to me tomorrow! Of course it was minus the chair MY FAVORITE PART! The chair came to the store almost 2 MONTHS after I bought it!!!! And I had to go pick it up, because the manager said they wouldn't deliver it, or it would be a separate delivery fee!!!!! Which was RIDICULOUS!!!! I don't have a detailed reciept,nor were we given one!!! Any furniture purchase in my past was a good or envelope with the detailed reciept and care guide/store information. I have NOTHING!!! The furniture is nothing like I expected, it's smaller, HARD and puckered in visible corners. It's cheaply made and not comfortable. I'm so disappointed,that I kept my old living room set and we are using it. We don't even use this $1600 disappointment. I was told there are no refunds and they aren't even Ashley Furniture, they are under the name, but INDEPENTLY OWNED. Once I paid I owned it, no one returns my calls and it's like crickets! I'm so upset and feel like I was taken advantage of for the sale. Lied too and stressed out over the delivery dates and for product that was different than in the store. They told me it would break in over a few months!!!! I will see this through.
Aaron was really great and accommodating. He knew the products well and explained all aspects of the furniture we looked at. We were disappointed however in some of the offers. What surprised us most was there was no military discount at all. It’s not even considered. Being close to a military base, one would think there would be more incentive to support the military. Especially coming off a deployment as I did. We think we will enjoy the furniture and Aaron as mentioned was very professional. We may have to consider other stores before making another purchase. What Ashley Furnitre missed was we weren’t looking for only one set of furniture, we are actively pursuing the furnishings of a home.
Martin Martell provided outstanding customer service today. My mother and I were looking for a bedroom suite and he was patience as we looked to find the perfect set. He was sensitive to our needs and made sure we got exactly what we wanted. Good customer service is rare these days. So when I receive exceptional service, I take time to share my experience. Thanks again, Martin! My mother and I give you 5 stars!
The staff was very informative, helpful, and personable.
Salesman Aaron Powell, Colonial Heights, VA Homestore Buying any type of furniture is a big deal to me, and with me being so indecisive, I was thankful to have a sales representative who exhibited much patience and great customer service skills. Aaron was awesome in listening to my needs, offering suggestions, helping me narrow down my options, and completing my final purchase. Prior to my purchase I had done lots of research on Ashley's selections, made multiple trips to the store to roll around on mattresses and sit on living furniture. Fast forward.....I chose the Bonita Springs plush King mattress and Mikalene Brown set with storage. I can't wait to enjoy my new purchase which is scheduled for delivery on 7/17!!!
All sales are final and you need to be sure before you buy ! Returns are only for Store credit,minus a 30% restock fee. I bought a sofa and then on the way home I stopped at big lots and they have a similar Lane sofa for $20 less & the delivery charge is $65 and Ashley is $ 99. It takes Ashley 2 to 4 weeks or longer to deliver & Big lots takes less than a week. Folks don't waste your time and money at Ashley like I did,when you can get better Name brand furniture at big lots for less money. The cost of furniture education is High !
Allen was a joy to work with. I was pleasantly greeted at the front door and had a very smooth process with my purchase. All of the staff were helpful and professional. I reccomend the community to visit Ashley Furniture for a great shopping experience. I will be purchasing in the near future for other home items. Thanks again Allen!
Had a great experience at the Ashley Home Store in Colonial Heights. Aaron Powell was more than happy to help us out with our purchase and made sure we were comfortable with all of the details. Thank you Aaron!
Aaron Powell was great. He was patient while I took measurements of everything and helped me to visualize different configurations of couches. Will shop here again. Thanks!
Aaron Powell was amazing! I did a lot of research before going to the store but his assistance was invaluable. A week ago I stopped into the store and the gentleman at the door did not offer to help, nor did he appear to care whether I found what I was looking for. I almost gave up on Ashley Home store. However after researching online and finding some items I decided to call.to.ask of the local store honored online pricing. Fortunately for me Aaron Powell answered the phone and was so helpful, courteous and friendly that I decided to try the store again. I purposely went when I knew he would be there. My expectations were exceeded. He could not have been more knowledgeable or helpful! He deserves the highest praise. Because of Aaron I now have a favorable opinion of the store rather than the disappointed one I left with after that first visit. Thank you again Aaron Powell. I truly do appreciate you.
Excellent service!!! My consultant Belinda Miles provided excellent service in helping us with our purchase.
Aaron Powell was more than helpful and very knowledgeable of the processes and prices both regular and for the sales event. Outstanding customer service.
Great buying experience. Allen was our salesperson. Allen is very friendly and knowledgeable. Found exactly what we were looking for at a great price. Went above and beyond to get us what we wanted. We recommend Allen for all your furniture shopping needs.
Worked with Aaron! He’s attentive, professional and knowledgeable! I was quite indecisive and also dealing with having to downsize from a previous home. He helped me make the best decision and select beautiful items that fit my budget and space! Very satisfied with the Ashley HomeStore and Aaron!
Great prices and helpful staff
Great shopping experience today....thanks to Aaron Powell. He was kind, funny, and very patient. He made my husband and I very comfortable with the purchase decisions we made.
Belinda helped me and was great throughout the entire process.
It was like being a used car dealership
Just go to butterworths , they actually treat you as a person after you purchase something. After your purchase at Ashley, it transfer to a customer care affiliate and it’s not worth it.
Good quality, prices, and service.
Had a good experience at Ashley Homestore with Aaron Powell. I was in there looking at a queen bed and he explained the financing works and the great benefits of those tempur pedic mattresses. I can say that I am happy with my purchase.
Excellent customer service from Martin. I love the way he presented the solution for our request. The variety of options shown to exceed our expectations and match our needs. We were looking for a simple bed but now we owned the option for a better rest every night. Thank you Martin to make a the difference for our decision.
I had a great 1st experience in Ashley’s and the salesman Aaron Powell made it that much easier. He was able to answer all my questions and concerns, far as prices as delivery dates. Just very pleasant, helpful and positive attitude.
The sales person was excellent.. He did an awesome job. He even offered me some water because I had to wait a few minutes longer to get processed. I was very very impressed. I will be shopping here again soon
Aaron Powell was fantastic, he worked with my husband and I to get the right furniture for our needs. He was very helpful and answered all our questions but was not pushy. I will always ask for him when furniture shopping. I got a house full of beautiful furniture for a great price! Thanks
I when to a couple of Ashley before going to this one, and I have to say I wasted my time with the others. Thank you! I really appreciate their help and honesty! They made it a very enjoyable experience! I will buy again in the future!
MILITARY BEWARE!!!!!!! Ashley furniture is a despicable excuse for a furniture store. In fact, they’re despicable humans altogether. My sleeper sofa broke on May 5th in the evening. They were closed May 6th. On May 7th, I requested a technician to come out. They said “we don’t do that.” They sent me 3 tiny black screws to fix the damage I sent in (see below). When I told them those parts wouldn’t do it, they seemed shocked. I was kept waiting a week before I called to see what they would do for me. Fast forward 3 weeks; a technician arrives and says the sofa is totaled. Ashely refuses to replace or refund it. They order a “full mechanism.” I’m still waiting for it to arrive (hopefully tomorrow). In the meantime, it’s been 23 days. I owned the sleeper sofa for 2 weeks before it broke. They’ll take your money and then jerk you around when you need help. Forget this place. There is far better around here. Heck, the Goodwill has classier customer service than Ashely. Do yourself a favor and spend the money elsewhere. The furniture and people at this company are CHEAP.
It was a horrible experience. Their customer service is horrible. I purchased a queen bed, and the bed didn’t have the appropriate parts to set it up. I informed them that I wanted a refund. Aaron stayed that he would give me $100 and my bed would be exchanged and delivered in approximately two weeks. I declined that offer and demanded my refund. I paid cash and wanted my refund. He would not listen to me and got agitated. I hung up. I plan to dike with the Better Business Bureau and file with Ashley at the national level. It was an insult to my integrity that he would buy me off with a $100. Really, he is the one pathetic. Again, their customer service is pathetic starting with Aaron.
The salesman was polite,clear,and answered questions to the point.He knew the ends and out of His job.Thus far things went smoothly but only time will tell how things may be should an issue arise about whatever
Let’s see, I ordered and paid for furniture that was supposed to be at the store on the 23rd, it’s past business hours on Friday the 24th so I doubt I’m going to have my furniture. If someone’s furniture is late, you’d think someone in the store would give the customer a curtesy call. Prior to ordering my furniture, I called the store to describe what I wanted. I could tell who I was speaking to had no conversational skills and poor knowledge of furniture. I was on the phone for 45 minutes and the sales rep kept focusing on my address and warranty. What does that have to do with anything when I know what I need to purchase. I’m placed on hold and the next person lacks communication skills. I needed a bed frame and they kept describing a box spring. A sales rep said they had 1 in stock and I drove to the store, but of course it was for the item I wasn’t talking about. I wasted my time driving to the store, but a sales rep did give me a slight discount on the merchandise I purchased and was very friendly. The prior sentence is the only reason I have them 2 stars.
Great place to buy.
My experience was wonderful and it was my 2nd purchase with Ms.Belinda Miles , she is so hopeful , kind and pleasant , great customer service she is always the same always willing to help you find what your looking for.
The sales person was a delight to talk with and He made me feel very comfortable. I told him what I was looking for and he showed me every option that was available. Thanks Aaron for you assistance.
Team stayed late to make sure we made an educated decision and didn’t rush us. Thanks!!
I would reccomend not giving false information to customers. I purchased furniture on 4.22.19, my sales agent was very helpful we check everything online before ordering because i was moving on 5.1.19 and needed furniture for my new house. I was told everything would be delivered on 5.2.19. a couple days later I receive from the warehouse saying my furniture wouldn't be delivered until 5.17.19. I asked why the lady had no idea, i called immediately to the store they said oh they must have forgot to attach my furniture to the order. They did work to get part of my order delivered on time, but it is now the middle of the month and i call to get an update and they tell me it won't be at the warehouse until 5.27.19. i asked why i was not called now that it has been pushed back another 10 days. Again they dont no and all i get is im sorry. I paid for this furniture to be in my house not still with the company, this is ridiculous. I will never by anything from this store ever again. waste of time, waste of money , and they honestly dont care about their customers. i spent 4000 and maybe one day ill get all my stuff.
can't even give one star!!! sales portion of dealing with Ashley SUCKS, the delivery portion of Ashley SUCKS, the customer (LACK OF) service portion of Ashley SUCKS SUCKS SUCKS. I paid for one couch and they delivered a much cheaper couch and now won't call me back. . . .
I was greeted when I entered the store. Martin asked if I needed help, I said I was just looking. He said for me to look around and he will catch up with me later. He didn't pester me. I was just about to ask for help and Martin was coming up. I described a chair I had previously looked at last year. He knew exactly what I was talking about. He showed me the chair and the other pieces to the set and told me the price of the set and each piece individually. He also gave me the dimensions of the furniture, which was very helpful. He explained everything to me and all of my financing options. Martin is very knowledgeable and kind. I had a really pleasant experience .
Better prices online, store will lie to sell.
can't wait for my furniture to arrive! Belinda Miles was my sales person and she made my shopping experience enjoyable.
I received an ottoman i was very displeased and they refused to take it back this is the worst place to shop. Customer service was also poor. They receive a 0 in my book.
Belinda and Nelson were both very informative and professional while they assisted my wife and I through a purchase!
Belinda was very courteous and confident in the process of selling the items purchased. Belinda warm and inviting personality make it very easy to work with.
We love Ashley furniture - and our home store is close and convenient and has a great selection of beautiful furniture . We purchased a new house and had to fill it from top to bottom and we most everything we needed at Ashley. Our salesperson was Eddie and he assisted us every step of the way with his easy accommodating personality and his expert knowledge of your products . We even returned several times wanting to switch up a piece and Eddie was always just as pleasant and accommodating with us as the first time . We were always greeted in a friendly manner. We enjoyed our experiences with Ashley and we love our furniture and want to say that Eddie made it a pleasant and memorable shopping experience for us . We will be back , of course , and have already recommended Ashley to others . The quality and prices as well as selection just can’t be beat; and when you have great sales people like we did you have the whole package. I am adding to this review - on 3-18 -19 we had Ashley move an entire house of furniture we purchased from them. The truck left Fredericksburg VA and traveled 7 hours and across a ferry to get to our little piece of paradise. The 2 delivery men arrived early, were pleasant, and strong as oxen. They easily put together and placed each item purchased perfectly to our liking. I couldn’t imagine a better experience from beginning to end and quite frankly we can’t keep from going back to Ashley . We love the whole package. Thank you for making our experience so memorable . We wouldn’t change one thing if we had to do it all over again. And the furniture looks fabulous in our new home.
Staff were very friendly and very helpful. Excellent place to buy furniture
Great experience while making our purchase. Salesperson was very helpful and professional.
We found exactly what we needed with the assistance of Jim Salampne. Excellent salesperson!
Very rude salesperson who was only interested in making the commission. Relied only on name of brand to sell and laughed at me when I said I could get a good mattress at a much better price.
I have had a bad experience buying a bed room set from Ashley in Colonial Heights. I purchased a set and many additional items in Feb. And I am still waiting on delivery of the Dresser and Chest that goes with the set I the middle of April. I have been told on many occasions they were placed on order but were actually not, even by the managers. I have been billed for these items that I do not yet have. Don't buy anything they don't stock you may never get it. They apparently don't stock many of the items they sell and don't seem in any hurry to make it right. I am very unhappy with the customer service I have received for my 4500.00 purchase!!
Jim S. was awesome, gave us sales ad and pointed us in right direction..took our time. anytime we had a question he was more than happy to answer. No presure sales approach and old school charm and patients was great..more than happy with purchase.. delivery went smoothly.
Saw a sick living room set here. Their sales agents are always very informative. Recommended.
This place is awesome, the workers are great and very helpful especially Aaron, Eddie and Pauline. The first time i was here was in 2017 and I bought a bedroom set, this time i ain't there to get a bunk bed and found a beautiful living room set which was a bit above my budget but Aaron and Eddie were able to secure me a deal that was so amazing I almost did break-dance. There were very respectful, helpful and welcoming, the products I bought with them were of great quality.
Belinda was amazing! So helpful and very professional!
I will never grace the doorstep again. Do yourself a favor and just order the furniture online. I went in to visually see the color of the furniture I was buying online. The sales woman told me I could get the same price in the store. NOT. Not only did I not get the online discount, I had to pay a cash down payment before they would put the purchase on my Ashley credit card (WHAT???_) I wound up paying 169.00 more than the online price--can you spell SHAKEDOWN?
I was really hesitant to go to Ashley after my previous experiences with sales persons at this location, but I really wanted a particular couch that was on sale. Upon entering the store I saw James H. and I inquired about the couch. He was very helpful without being overwhelmingly persistent. He answered all of my questions and he also took the time to show me different configurations and comparable couches to the one I wanted. I would have to say he was one of the best salesmen I have ever experienced, I WILL DEFINITELY BE RETURNING TO ASHLEY AND ITS ALL BECAUSE OF JAMES!!!!! Thanks!
I purchased a sofa set about two weeks ago was told by the salesman the furniture would be delivered on 4/2/2019. I didn't receive a call to confirm delivery. I called them on 4/2/2019. The young lady from customer care stated it must have been miscommunication. I said no miscommunication I asked twice to ensure understanding when purchasing. She then states I can connect you to delivery who didn't answer the phone. Needless to say I will not be purchasing anymore furniture from this store. #paitentlywaiting !
We were helped by Allen Wills & checked out by Shannon. Both were a genuine pleasure to work & converse with. We are grateful fo our experience 😊
Tried to contact the colonial heights store multiple times, customer service directly, and via email with no reply. The couch I bought squeaks. They sent someone out to fix it and he did more damage than good. They contacted me saying someone would get back with me to fix it or bring me a new couch. Tried calling and emailing multiple times AGAIN with no reply. It’s been well over two months.....
Helpful staff, nice selection
Excellent service! Aaron was very friendly, helpful, and knowledgeable!
Josh was very professional even though he was a new employee. He greeted me with a smile and was ready to help me. But there was another sales person there who walked right by me without speaking or making eye contact. It looked like if he wasn't helping me he couldn't be bothered with common courtesy.
We had a great experience with your store and the saleswoman Belinda was very nice
They were rude when I first purchased my bedroom set, completely ignoring me until they realized I had credit and money. I tried to give them another chance and I was met with a whole bunch of fluff as to why they couldn&'t assist me in repairing furniture I had already purchased. My bedroom set is only 2 years old and is falling apart. I was going to make additional purchases if I could repair my current set but this store is a complete waste of time. Go somewhere else this furniture is built terribly anyways!
Belinda was the greatest! She was super helpful in helping us pick out our first couch for our first home!
Belinda was awesome she found me and my fiancé the perfect Mattress and Base set that covered all our needs. I’m so excited to get our new bed with reclining head and leg with the built in massage!!! This is literally the best bed we’ve ever had and imma recommend everyone I know to get one!!!
Jim informed us about the products we were interested in, answered our questions without babbling on, and was NOT pushy. It was Jim’s no pressure help that caused us to make our decision to purchase three rooms of furniture even though all we came in for was a mattress.
Belinda miles is a great sales rep
Couldn’t have asked for a better experiencing buying a mattress. If i could give Aaron 3 thumbs up and 12 stars I would!
For any reason you need to visit Ashley Furniture store. I would recommend that you see Belinda Miles. She made my visit and purchase so easy and was upfront about everything. Belinda Miles is very professional and really knowledgeable A➕👍🏾
Belinda she was awesome and very helpful. We will come back to her. Thank you Belinda!!!
Belinda was an AWESOME SALESWOMAN who was very patience, and we'll knowledgeable of the furniture , as well as giving me great opinions. She really made my purchase a enjoyable experience. I will be back to see her again real soon..
Great help deciding on our new purchase today!
Very helpful just didn't have what I was looking for
Sales and in store people are fantastic, customer care people leave a lot to be desired. When calling customer care be prepared for lengthy wait. If you opt to leave your number don’t expect a call back. I tried and after a week or more had to call back. I also found they will not stand behind their furniture. By looking at pictures they have you take and email they decide if the problem is normal wear or factory design. You can guess which they choose.
Belinda was very pleasant and knowledgeable. This was the 2nd time she has helped me with my furniture purchase. She made my youngest daughter very happy. We will be back to see her
Found the sofa I wanted and Aaron our salesman got our paperwork done quickly and arranged a delivery date.Great service.
My husband and I had a great experience at this store. If you are looking for furniture go and see Aaron at Ashley Home Store in Colonial Height he will truly be attentive to your needs and assist you in purchasing your furniture.
Nelson Sprately and Belinda Miles were very helpful with finding everything I needed and wanted.
Belinda was great and very helpful in selecting my new living room. I will refer her to anyone that ask.
To a friend granddaughter to a interview
Belinda was a great help with my husband and I when looking for our new living room furniture. She did not push us at all and made sure we were getting exactly what we wanted for a great price! I can't wait until our delivery.
Eddie was awesome. Was looking for something different for our family room that was not traditional, easy to maintain and yet comfortable. He did his thing and yet made that sale. Thank you!
Great customer service by Aaron, who walked through the store with us multiple times to select the bedroom set we were looking for. The set is solid and they were able to give us an excellent deal with quick delivery. Would definitely use Ashley again!
Belinda was very helpful and made the whole process of getting a couch at a good price super easy!
Mr. Willie Nunnally was very helpful and informative on each piece of furniture. He ensured we were leaving with the best deal and I must say we did just that! I would highly recommend!
Update: Still 5 stars! Recently shopped here and Jasmine helped us this time. She was very attentive and listened to what we needed. Just received our furniture and we are highly satisfied! Highly recommend Belinda Miles! She was helpful and knowledgeable about everything my husband and I needed. I am very satisfied with our purchase and we will surely visit this store again in the future!
Bobbi was great! Explained everything in detail. Didn’t make us feel like she just wanted to make a sale.
We absolutely love Austin.. he's overall professional and genuinely nice he went above and beyond!!
Kristina is so patient we were there trying to figure which couch to get and took forever. We were back and fourth she just patiently waited for us to make this decision, plus got us everything we really wanted!! She was fantastic!!
Belinda was very helpful, and provided great customer service
Today, my husband called the Ashley Furniture store in Colonial Heights, to inquire as to whether a bedroom set he saw online was in the store. Our luck, AP answered the phone, and it was. We drove to the store, found AP, who was personal, and knowledgable. I was not a fan of the particular suite my husband looked at, and recognizing this, AP lead us to another "option" to look at. Not what we came for, but definitely what we needed, and we do not regret our decision for our purchase. I also found a chair I had been looking for! Bonus. Thank you AP for your exceptional assistance.
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0% interest for 72 months‡‡ with select mattress purchases - In-Store Only
On in-store purchases of Tempur-pedic® or Beautyrest Black® mattresses made with your Ashley Advantage® Synchrony credit card at participating locations from 10/29/2024-12/9/2024. Equal monthly payments required for 72 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
‡‡Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and related optional debt cancellation fees, and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next cent and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.
