Ashley Store | Fairfax, VA 22030

Lynn was amazing sweet and helpful

Sydelle was extremely helpful & greeted us as we entered the store. She provided prompt customer service & courteous treatment. Her knowledge of the store merchandise. She sold us the dining set we selected. Keep up the great service!!! Dee Dee Carter

I had a really good experience at this location. Aisha and Sean were great help. Aisha helped me find the perfect bedroom set and sean helped me finalized the sale I really recommend their service.

During my first visit to Ashley Furniture in Fairfax, I had the pleasure of meeting Crystal. She assisted me in selecting my living room set with ease, providing detailed explanations about the different materials and options available. Crystal's kindness and patience made the whole experience enjoyable and stress-free.

My sister and I came to your Fairfax store around Feb.17, 2024. Picked out furniture and was told it would be ready on the first week in March. Around the third week in March the furniture people brought the furniture to my house. They could not fit it thru the front door and stated if they took off the patio door they would charge $150.00. I said no. They took it back to the warehouse and said we needed to pick smaller furniture. We went back to the store that Saturday and they said their computers were down and they needed the warehouse to put in the computer that they restocked the furniture. It has been two weeks and the computers have not been up and when we went back they said the second choice that we picked was not Available and the warehouse still has not updated their system to show the items was returned. This is unacceptable and ridiculous. Now they are saying we could pick out another set of furniture. If I knew how much time and money I have wasted in coming to your company I would not have made Ashley my choice.

Purchased several furniture items from this location several years ago, had a great experience with my sales associate & check-out process. I made it back in today to buy new items that I needed, was greated by Deka my Sales Associate, she was great to work with, knowledgeable, friendly & professional. Made sure to provide excellent service & deals. Thank you 😊

Great service, good prices.

Had a nice selection of furniture at good prices. We worked with Nema, who was very knowledgeable and was extremely helpful

My husband and I had a great experience here due to Mema's customer service and assistance! She is one of the best salespeople we have encountered anywhere. She greeted us immediately and stayed close by as we shopped to answer any questions without being too "in our faces." We found a sectional we loved and got a good President's Day deal on it. We visited 4 other furniture stores afterwards just to shop around and no one compared to Mema and her great service or to the deal this store offered. We LOVE our new sectional and can't wait until it's delivered!

I am not one to write reviews but I HAD TO because of the TERRIBLE experience I had at this Ashley. This is by far the WORST Ashley furniture that I have been to. If I could give it 0 stars I would. The store manager there was beyond unprofessional and rude to my partner and I who were looking to purchase furniture at Ashley. Instead of understanding the core principles of adequate customer service, the store manager instead chose to be accusatory and disrespectful to us when discussing furniture pricing. We instead chose to purchase our items at a different Ashley with a much better experience. BEWARE OF THIS LOCATION. I'd pay the premium to stay clear of this Ashley any day of the week.

All the staff was very helpful and friendly, answered all my questions and the result was that I was able to purchase the recliner that online chat wasn't able to help me with.

We had a wonderful experience!! Aisha is awesome. We’re getting married and we need to outfit our bedroom. She was so helpful!

Wow the sofa that I ordered was delivered so safely ,people were so cooperative helping and they set everything on my living room as per my designs.And let me take a minute to thank Miss deka Hussein the manager on the Ashley furniture. Omg she is just awesome human ,too helping she made my stress over furniture goes zero. Over all Ashley are always the best I had all my furnitures from them they are are super comfy ,durable and luxurious. Guys don’t have second thoughts just go and get them from Ashley ❤️

I’m very disappointed in furniture stores these days. The model is simple, customer goes into a store, picks out their item of choice, pays for it, and the item that is selected and paid for gets delivered. Customer service is the focus here and a monetary transaction helps the company. Easy, right? Not in this case, customer goes into this particular store, picks out their item, pays for it, and the wrong item gets delivered. After a whole day of no follow-up, the company finally admits it’s their fault and makes the customer wait another three weeks to get the item that was originally selected and paid in full. However, then tells the customer, they don’t have to pay anything because it’s the company’s fault. Seems reasonable, right? No. Of course the customer should not have to pay anything, they already paid for what they wanted and didn’t receive it. The company (Ashley) should have offered more consideration for the customer who is now inconvenienced for the next three weeks without a couch. It’s hard enough for a young person to begin their adult life and be responsible enough to work hard for the things that they want. To now, not even able to come home from work, after a long day, and sit on the couch that won’t be there for another three weeks. Do better, Ashley Furniture. - Signed a disappointed Parent.

My wife and I just left Ashley's Furniture in Fairfax, Virginia and had an amazing experience! Hassan, our salesperson, was the best salesperson we could ever ask for. We will 1000% be back there to continue furnishing our new home!

My husband and i came to Ashley in Fairfax to eye shop and we left with a dining set and living room set only be a we had the best sales person Hasan! He took very good care of us, was patient and was very helpful with giving us his thoughts which made the buying process easy and smooth. If you go to Ashley’s in Fairfax, ask to speak with Hasan.

Came here on a random Tuesday to help a friend fully furnish their entire apartment. The service was impeccable - Hasan took great care of us - and we were able to get everything we needed for a very reasonable price.

Very nice store and good selection. Hasan was very friendly and helped me select a perfect couch for a great deal.

Cindy was super helpful and friendly today during our shopping experience!

Cindy is amazing and very knowledgable with finding the right furniture for home. Excellent customer service and very friendly! Highly recommend Ashley!

We bought a sectional at Ashley’s in Fairfax this week. Cindy was very helpful, knowledgeable, and attentive. She let us have our space to look around but was also there for any questions along the way. She helped us with the configuration that would work best in our space and we were grateful to have her expertise. We are excited for our beautiful new couch!

Worked with Cindy. She’s great and really helpful working through all the options.

Cindy is the absolute greatest and will hook you up with exactly what you’re looking for! Professional, honest, and accommodating!

Cindy was great! Very attentive even though it was busy. She didn’t pressure us either!

Yesterday we have had one of the best experiences in terms of customer services at this location of Ashley store. Mr. Hassan went above and beyond to help us finding what we were looking for and has taken care of us to till the finish of the purchase. He is awesome and deserve more than the simple words i have listed here. Keep it up Hassan.

Cindy was a huge help and made the whole process so easy and fun. We love Ashley Furniture and will be back because of Cindy.

Cindy was such a pleasure to work with and made the whole process easy. Cindy listened to our needs and helped us pick out the perfect sofa. Thank you!

I had a really positive experience from shopping in-store to the delivery process with a table and couch. The staff were very helpful and friendly. I definitely will return for more furniture needs!

Terrible customer service. Terrible quality furniture. Dishonest sales people. Keith has some issues.

I bought a couch , full bedroom set and other stuff from this place. One month later one of the seat cushions came apart and they were ok replacing it . 5 months later 2 pillows came apart and submitted a claim for it to be replaced or fixed , no one answers and called the store over 10 times since it has been over a month and they can’t do anything to help . Only given me a phone number that still have thanksgiving message on the recording till mid December.

The staff was friendly but not pushy. They had the item we were looking for in stock, and they were kind enough to match their online pricing for us. The transaction went quickly and smoothly.

We went in knowing what we were looking for. Chad was very helpful.

I genuinely hate furniture shopping, but shopping here was actually delightful. No one was pushy or followed us around, but was always available to help us out with any questions. The prices were great and the furniture they had was beautiful and on-trend.

Found exactly what I needed here at a great affordable price. Tony and Chad provided great customer service and made us feel welcomed. Will definitely consider coming back here again for future furniture purchases!

We were yesterday at Ashley store and the staff was very friendly and helpful. We spent a lot of time there because we weren’t sure which bedroom to choose, but the representative Deka was so helpful and helped us decide which bedrooms to purchase based on what we needed. Also she spoke with her manager to provide a discount since we bought a lot of stuff. Very satisfied, waiting for the furnitures to be delivered.

Found what we wanted immediately and great help from Tony!

Teka is an excellent sales representative! Delighted with our shopping experience today we purchased a live seat and sofa.

Aisha was very helpful, checking in on us without hovering or pressuring. Even worked to get us a better deal to combine the store sale with our coupon. Ended up buying multiple pieces we really like at a good price and good quality.

Tony the manager is great. It was smooth and easy serviced. Everyone was friendly. Decca was very helpful as well. I will definitely shop there again.

Never shopping with Ashley furniture again. I was told an item I seen in store early last month was available in a local warehouse and could be delivered by the weekend. After purchasing the item, I was then told shipping would be 4-6 weeks. Annoyed, I proceeded with order, and now it’s past 6 weeks and STILL no dresser. I’m being told it’ll be delivered to the warehouse, before they can even schedule a date to deliver the item to me. It’s been such an inconvenience. I’m regret shopping with them in the first place.

Aisha was amazing! Great customer service! Will definitely come back again.

Tony was wonderful! He carefully explained everything and made us feel welcome. Highly recommended.

From friends & family, I’ve heard complaints about this company & I was scared to do business with them but since I’m a business man too I decided to take the risk & told them about the complaints & they promised nothing like that is gonna happen. Thanks to the assistant manager ZEE, very professional & she delivered.

Tony helped us buy a mattress today. He was very pleasant and knowledgeable. Highly recommend him and this store!

Cheap Quality and bad customer service

Very easy to be taken care of…great experience!

I was so happy with my experience at Ashley. I have not gotten my furniture yet but my saleslady was the absolute best. There was no pressure and she let me do what I wanted and was so helpful with her advice. She always told me when I come back to ask for the oldest lady on the floor. She is awesome !

Yes very satisfied with the service lady was very helpful didn't push didn't feel like I was pressured showed me things I wanted to see. I'll be back to buy in tables for my couch.

Aisha helped me so much! She’s very knowledgeable and very patient. I recommend the store. Everyone is so nice.

Great atmosphere at the store, sales staff is knowledgeable and helpful not pushy or hovering around. We were looking for a small loveseat and the staff was familiar with all the features each one had.

Deka was not pushy, overbearing and easy to work with. She was knowledgeable and I loved her energy.

Deka she is Great customer service!!

Tony was great- no pressure but nearby when we needed him!! Thanks.

Ashley is the furniture store for all your needs. If you searching the market for anything regarding home and office, Ashley has it all. Prices are very reasonable and service is beyond reproach. I love Ashley Furniture.

There were a good variety of options. Mr. Hasan was very efficient in helping us find the right choices.

Aisha was great, very patient and super helpful.

Nuesha was excellent sales person. She helped us with all our questions and was courteous. She helped us buy very nice sofa.

Aisha was very helpful today and was very informative with mattresses that were available. Tony was also very helpful with financing options and worked with our desires. We had a great experience here.

The staff were incredibly helpful especially the manager. We found exactly what we needed and the prices were more than reasonable. Overall, a very pleasant experience!

They were very helpful and professional. They new what we wanted and helped us.

Worst experience one of the staff member try to cheat us and she try sell us the broken dining table with so many scratches and also she is very disrespectful to us when we ask for details.. worst staff don’t even go here to buy junk

Enjoyable!!! Got what I wanted quickly and with great customer service. Will return for more furniture soon … 😀

Great attention!

Michael was super helpful and informative and made sure we were able to find everything we were looking for. We really appreciated his guidance

Had a great experience here! I went in looking for bedroom & living room furniture & walked out with exactly what I was looking for. Rozi was very helpful & I received great deals for my new furniture. Will be coming back for my future furniture needs!!

Michael from Ashley Furniture Fairfax is Amazing! Great customer service!

Michael was incredibly helpful on a bedroom and living room purchase for our daughter. He was helpful, very polite and very informative. I would highly recommend working with him!

It was wonderful working with Micheal, consummate professional and extremely knowledgeable of the products. Would highly recommend for anyone to work with him.

Awesome! Very friendly and knowledgeable!

Customer Service was Top Notch. No pressure to buy. Only thing I recommend is that they have furniture in store that matches colors correctly so you know what you will be getting. Or swatches of fabric. Otherwise my experience was excellent.

Micheal was amazing! Very patient with our indecisiveness.

Customer services was exceptional. Micheal was a great assistant to us figuring out what we needed. He explained everything with great knowledge.

Everyone was super helpful! Great experience and Damoni was so nicer and knowledgeable and helped me pick options and pieces for the new house!

Tony was a great help. Wasn't pushy and very patient while promptly giving us information as needed

Michael was a great seller! I’m so happy with the service and the product. Thanks!

Micheal was a great help! Very friendly,

The worst experience ever! I found these flaws the same day after delivery and bring it up with email. They said the service department will come to check. The technician came a week later saying they can only repair, rather than replace. The store said once I signed the yellow paper at delivery they don’t responsible for it. I am now not eligible for replacement or either return since it past their “72 hour” return policy, even though I brought up this issue to them on the same day of delivery and spent a week waiting for their technician! Anybody knows anywhere else has such level after-sales customer service? Do not ever go into this store, that’s where the nightmare starts!

Michael was wonderful. Tremendously helpful, and an outstanding knowledge on everything in the store. Easy and fast.

Michael H. was so helpful and personable. We appreciated having time to look around without feeling pressured. We are confident in our couch purchase!

Micheal was amazing.

Great store, so many choices and very friendly staff. We are a repeat customer for most of our furniture needs.

Excellent selection. Deka helped us and was very nice and professional. We got everything we needed at reasonable prices.

Stay as far away from this store as you can. They have horrible quality furniture. The pictures are from just ONE of the insides of the couch cushions. All of them are like this and my set isn’t even 4 years old. And, the extended warranty they pushed — doesn’t cover this or. Horrible, horrible furniture. Do yourself a favor and spend the extra money for quality furniture — even if you have small kids like me — which is why I went the “cheaper” route. In the long run, it’s not worth it.

Michael was very helpful and military discount was the best deal in the area!

I came in the store looking for a new sectional for my home. I was greeted once I walked in and proceeded to avoid eye contact with sales staff and test out the sofas. Shortly after, one of the sales associates (Michael) also greeted me and made sure I knew the layout of the store. He encouraged me to take notes, take pictures of what I like, and get comfortable trying out the sofas. Michael was personable and invested in ensuring I chose something I was sure to love. He was not pushy about getting a sale. After some conversations over a few days, I made the choice that felt right for me and Michael supported me in making that purchase. Highly recommend visiting this store for the top notch quality service that was provided.

If I could give 0 stars I would. I wish I read their reviews before purchasing from them. Please AVOID this store location. The have very poor customer service and they are scammers. The tell you that the furniture will come in just 2 weeks when you first buy. But they take about 4 months. There products are damaged and broken as well and they wouldn’t do anything about it. That was how it first came and when I contacted them they told me to contact my protection plan instead. Be aware of this location. Worst store EVER!!

Tony Marshall from Fairfax Ashley is very helpful and honest. We really appreciate his help.

From our first steps into the door, Damoni was welcoming and extremely helpful with narrowing down to exactly what we wanted. The whole staff was incredibly kind, and helpful. We can’t wait to receive the couch we purchased from the Fairfax store - would definitely recommend!

Hasan and the ladies at Ashley Fairfax were so great to work with! Hasan was patient and helpful as I took a few days to decide which pieces would be perfect for my home. He helped to measure the dimensions of multiple pieces and mapped out how they would fit in my space, he provided solid advice in general and just made sure I was completely taken care of. I will be going back for a new kitchen set I had my eye on next and will be asking for him! Thanks again to Hasan and all the great folks at Ashley Furniture in Fairfax =D

My husband and I had a great experience shopping for our new home. Deka was friendly, thorough, and helpful helping us pick our pieces. We can’t wait to see our furniture in our new home. We will come back for mattress shopping later!

We went back the next day to actually purchase the items we saw on Sunday night. The process was smooth and the price was really good. We priced a new bed with frame at other establishments and Ashley offered a better deal for more furniture with warranties and delivery that out did the rest of the stores. Really happy.

The gentleman that assisted us was very patient. We had all 4 kids with us jumping and being kids. He was calm and didn't follow us around in that commission driven awkward way. He answered e d all our questions and sat with us to to go over our itemized list with full breakdown.

Discounts galore! And the shipping was like 180 dollars cheaper in-store than online. Must go back!

Horrible delivery service!!

Fatima did help a lot and I got a nice couch!

Great shopping experience at Ashley’s today. Deka greeted me, directed me to what I was looking for and helped find accompanying pieces. Quick and easy check out and terrific prices!

Was such a calm experience. We were given the space to explore the store and had a great experience with Evelyn.

Attentive customer service. Answered all of our questions and showed us exactly what we were looking for.

Evelyn was very helpful and amazing. They have a wonderful staff.

Good pricing. Professional service. Nice and friendly staff members.

Best overall selection we saw in the area. Very helpful staff, not overbearing. Smooth process.

Great and friendly service

This was the easiest furniture shopping ever. Came in one day and found a loveseat and dining set. Returned the next day with measurements of my home to make sure the items would fit and made the purchase. No hassle from the staff, they were very helpful along the way, and excited for the delivery.

We had a great experience with Michael while looking for a sectional. He gave us information but did not pressure us. Very nice guy and seems like he would go above and beyond to help. I look forward to working with him again.

Second couch purchase here with Hasan. Quality customer service and products. Delivery is convenient also!

Great experience nice service.

Phenomenal team, excellent service!!!

In Dec We spent 4 hours picking and finalizing furniture including sofa, coffee table, dining, accent chairs. Sales rep promised that sofa will be delivered in one week and rest of the furniture will come on Jan 13. When we called on 5th Jan we were told that nothing was scheduled to be delivered. It was rescheduled and we were told that everything will be delivered together. On 20th jan the delivery came with only the sofa and coffee table. Upon following up we were told that the delivery will be in April, that too if we get lucky. Or we can take the money back. By the way to take the money back we have to go in person again. What a waste of time and money. Please do yourself favor and don’t buy from Ashley. There supply chain and internal system is messed up.

Great communications, fast delivery. A++++ Vendor. Excellent product too.

Great store and very patient sales person named Michael helped us at the Fairfax store. We bought our sofa sectional here and he also showed very good bedroom sets. The store has a lot of good options available to choose from for a reasonable price. Michael was also good to tell us delivery expected dates given shipment times so that we would not have false expectations.

serenity did a great job. She was patient enough to help us out pick the right bed for our kids. Thank you Serenity!

Warm environment and Ms. Aisha was very kind and very knowledgeable! Thank you

Evelyn was very communicative throughout the process, letting us know what was currently in-stock and what would need to be delivered. They helped us look at options available in the configuration we sought. We never felt pressured to choose a certain style or option, even as we sat on every couch in the store multiple times. Tony, the manager, rung up our purchase and ensured a smooth process. Quality service.

Evelyn was the best to work with. Super accommodating and professional.

Walk in and was immediately greated by Michael in the Fairfax location..! Michael was absolutely amazing..! Thank You...!

Got my couch before Christmas very unexpectedly!

I am not one to complain, I've worked multiple customer service jobs and I get it, shxtt happens. I'm writing this review to warm others about the unprofessionalism of this store. I made a purchase with Deka on October and was told to expect 4 week delay- I understood this and waited. I've been calling every week since for updates only to get the same response: we not sure when it will come. I asked if there is anyone I can speak to regarding this matter and their response was simply "nope." I'm very frustrated because there are so many other furniture stores, specially in the area, and I chose this one. For future buyers, save your self time and frustration and go elsewhere.

It was prompt, got in, got all the info, compared product quality and payments, picked one and scheduled delivery! Just like that! Thank you Evelyn at Fairfax Ashley’s for all your help today!

Deka was so helpful! We had a great experience buying our sectional.

Great customer service!! Deka was very helpful.

Michael was a great help in finding the dresser we got.

Aicha, was very helpful with us. She welcomed us very nicely gave us best price was very polite. We are very exited and definitely will refer Ashly store and Aicha to our friends. Thank you!!!

Today I worked with Evelyn. Terrific and patient sales person. No pressure. I knew exactly what I needed and was pointed in the direction of several option. Ashley's is not the cheapest but I found the quality to better than Bob's and others. The manager Tony is a great guy as well. Wonderful team!

Super friendly and helpful! Evelyn was great and gave us a great experience!

Deka is amazing and so helpful. She made my furniture buying experience easy and actually fun! Give her a raise!

Evelyn Branch was very helpful in helping me to pick out a dining table set. She was exceptionally kind and gracious. Thank you.

Deka was personable and amazing to work with! Will definitely be back!

Michael H. Was very professional and direct. He was so knowledgeable about all the furniture and options that were in store. Would highly recommend somebody go see Michael to purchase furniture. Thank you Michael!!

I had a GREAT experience at this store!! Mr Tony is GREAT!!!

Lovely and great selection, wonderful and knowledgeable staff.

Mr. Hassan helped us with all our needs. He was very helpful so we bought our dining and living room furniture from here. Its amazing we love it! Thanks Mr. Hassan.

Absolutely predatory sales tactics and customer service is non existent. Shop anywhere else! After receiving incomplete furniture I had to call back no less than 6 times each time being told I would receive a call back. I received no call backs. Finally had got a new delivery and it was the exact same piece of incomplete furniture. More of the same, no call backs. The kicker this time is they left the incomplete bed frame in my room meaning there is no room for my existing bed. It’s been a joy sleeping on the couch for over a month waiting on them to get it right. Was told I would receive a refund and after I drove 35 minutes they said “oh we didn’t say that”. Do you really think I would burn over an hour of my day in Virginia traffic without being told that on the phone? Sheeesh. Just more being lied to and given the run around by customer service.

Deka was incredibly helpful and the rest of the staff was very friendly!

If I could give this 0 stars I would. I made the mistake of purchasing our sofas from here a few years ago and not only was one of them never repaired, but they somehow lost the documentation for the in store credit that I received covering the damaged sofa. Regardless, when trying to order a replacement part I was met with the most incompetent customer service representative I've ever encountered. This woman called me 7 different times over the course of 1 day and even after settling everything in person, because she clearly couldn't do anything over the phone, she STILL managed to mess up the shipping address on the contract which took 2 other people to NOT resolve. Do NOT shop at this location lest you have to deal with their customer service reps. They'll put you on hold, hang up on you, and then act like they have no idea how to do their jobs. It's absolutely ridiculous how any of these people were hired.

BUYER BEWARE! Bought a bedroom set and it took 6 months to deliver. Delivery company brought me multiple damaged items causing me to miss multiple days of work. The delivery company also damaged my walls in my home and never fixed the damaged they caused. Customer service is terrible and no one ever knows what’s going on. This was the WORST buying experience I’ve ever gone through! I will NEVER buy from this company again and I have an account with them! This company will lie and tell you whatever you want to hear just to get a sale and then deliver you poor quality furniture at a high price, my advice save your $ and go somewhere where they value their customers.

Good experience. Aicha was super helpful and non pressuring! Loved her!

This is the worst store I ever been to. We did get a nice piece of furniture however we had to jump through hops to get a refund for one item. I had to travel to this store on three separate occasions. Any other store will do a refund over the phone. Not this one. Each time it is a different excuse. I do not recommend patronizing this location. Visit another one.

Hasan was great and very helpful.

I have bought a lot of my furniture from Ashley, mostly because of affordability and convenience since there are many stores. Yes there is a wait time but that’s with every store nowadays. But this time they had to deliver a couch that was delayed twice and then they damaged it while delivering it. When I called to inform them about it, they sent a technician to do ‘touch ups’. He said the entire back needs to be replaced. So I requested Ashley to send me a new one instead of replacing that part, since it was purchased brand new at full price. Not only did they refuse to do so by sending me an email, not even bothering to call me back, they didn’t seem least bit bothered that they damaged a new item on delivery! I am never going to shop at Ashley again. It’s not right to treat loyal customers in this dismissive manner. Horrible business practice and ethics!

Worse customer service everywhere, worse return policy ever. I have backache and I bought a matters last month from this store. At the time of the purchase, they told me that they have 30 days return policy for the mattress and they haven’t say a single words about the fees, and now I have to pay a fee to return the mattress. Folks don’t buy anything from this store.

They are lying about their policy, Do Not Purchase from Ashley stores. Worse delivery & return policy.

Saraah, We just were happy with our choice, it was easy to work with saraah

This is the first time I have shopped in Ashley Furniture Store. I have heard about it as my son bought furniture there a few years ago in Salt Lake City. I met Hasan, who showed me around the store, upstairs and down. I actually bought one of the first sofas that I sat in. Loved the color and the comfort. I also purchased a kitchen table with stools. I really looked out that day at Ashley Furniture. Hasan was very pleasant and helped me throughout my whole visit. I do like the way the furniture is layed out in the store. Everything piece was spaciously arranged and I enjoyed my visit. Thank you Hasan

The best and fastest service EVER! Deka knew to give me space while I looked around the store and provided prices and delivery time when needed. The check was one of the fastest services I have had with furniture shopping.

Great salesman, Hassan and Aiina. Bought the perfect sofa.

Great customer service! Not only Hasan took the time to help us to find the right living room set but also the quality of the product. Him and Tony make a very good sales team!

I had a great experience buying my bedroom furniture here. Deka, my salesperson, was outstanding!! She explained everything completely about my purchase and was outstanding in helping me choose the perfect bedroom furniture and mattress. I will definitely come back here for my next furniture purchase!!

Celina was so helpful to us at the Fairfax location! We had a great experience!

Andre was great! He gave us a great deal on a new sofa and loveseat and was so helpful in figuring out delivery!

Mr. Hasan was great. He gave us the best deal.

DEKA was amazing! Very attentive to our wants and needs. Check them out whenever you are in the area, they will help you!

Deka was absolutely perfect!! She was amazing and super helpful and very informative made the experience not stressful and very fun, definitely coming back and buying from her

Always a pleasure to shop at Ashley furniture. Great customer service, great products

Great experience with Tony and Selena who helped me find what I was looking for and gave me a good deal as well

This place is chaos. They forgot to register my couch for the Protection plan so when I went to file a claim, There was no protection plan… they forgot to give me a receipt in store, luckily I had them email me an invoice but there’s no order number on the invoice I have so I am jumping through hoops to prove I paid for the protection plan! I tried to call the store and no one answered the phone each time I called. Furniture isn’t great quality either. Next time I need furniture I will not be returning to Ashley furniture in Fairfax.

Faye is the best!!!

Amazing customer service! Got in and out very quickly and everyone was so nice and helpful!

Fay helped us pick out our new couch. The whole process was quick, pleasant and Fay got us a great deal! Very attentive and helpful

We ordered a sectional and a dining table in November of 2021 and was told our products would arrive by March of 2022. Everytime we would call, we would be told a new time frame and finally our sectional was scheduled and arrived after paying separate shipping. I kept getting the run around on the delivery date for the dining table and kept getting told a few more weeks. We'll fast forward to June 2022 and I am still being told it could arrive at the end of June or sometime in July. I asked specifically if it will arrive in June or July and was told that they are unsure. At this point I requested a refund and will never purchase another item from this company. By far the worst furniture shopping experience I have ever had.

Very professional and helpful. Thanks

Wonderful experience at Ashley today buying a new couch and bed for my daughter. Andre was incredibly helpful and not pushy at all and gave me a great price. Will definitely be returning again soon in the near future.

Ms Aicha greeted us at the door and asked what we were looking for. She led us to the recliners and was the perfect amount of attentive and aloof. Let us shop without being pushy but there to answer questions when we had them. The price was right for the furniture and she worked with her manager, Mr Tony to get us extra discounts on delivery and product protection. Very pleasant experience.

Ashley furnace is the worst place to Buying furniture. They told you 6 to 8 week to get it but it took over a half a year and the customer service is terrible. The customer service told you the manager will call you but The manager will never call you. If you call back to speak to to the manager and they were told the manager is not there. If you try to cancel it then they would charge a feel I will never buy anything there again. And I had to cancel my order then they told me they gonna charge me to cancel. I will never buy anything from There and I recommend other people never shop there.

My sale person was great to deal with . Andre was very knowledgeable and patience with my questions . He took the time to show me the product and explain the difference in the sofas I was look at. The customer service I received from Andrea was 100% percent on. Old time customer service at its best . Andre made me feel like a valued customer ams this was the first time I was in this store . Derek

Excellent professional and courteous service that will motivate me to shop again in future. Thank you so much Aroma.

Awful customer service. No follow up at all. Dismissive and arrogant staff Bobs is much better. Dealing with them is a major headache, even corporate. Buyer beware

Great store for a typical home. Rare collection of modern furniture. Great staff though!

Worst customer experience ..from store manger to corporate office No one seems to care about your concern.

(Translated by Google) Watch (Original) Ver

Wonderful purchasing experience with Aisha and Tony.

Andre was very knowledgeable about the furniture and financing options. Exceptionally great customer service!

We were enthusiastic about purchasing a couch with Mr. Hasan’s assistance. We had our doubts with the price online and the price that was posted in person, and we wanted to match the deal. When we went to discuss this with Hasan about the information we had, the lady with him, Alena came out with an attitude and even said we were not serious about the couch, she asked to see the price online on my phone and then proceeded to throw the phone onto the table with no care once she was done. I do not find that very professional or respectful. The way she handled the confusion was very impolite, and not helpful to us. That took any excitement or interest on buying.

Very helpful sales people on the floor. Delivery was fast and easy.

Both of the salespeople that helped with my purchase we’re very helpful and dedicated to it a smooth process. The ladies in the checkout area very very pleasant and also helpful! The delivery guys were beyond fantastic!

Whatever you do, DO NOT purchase furniture from this location, or any Ashley store for that matter. My family ordered furniture in October 2021, with an estimated delivery of mid December 2021. Two weeks before that time frame, the store contacted us to let us know that our entire bed set was discontinued (minus the nightstands that had already arrived), and that our dining set/sofa set would be delayed to late January 2022. Since that initial delay, they have been calling us regularly, roughly every 4 weeks to delay the shipment another 6-8 weeks, always "due to COVID shipping delays". It is now March of 2022 and we still do not have our furniture. We ended up purchasing our bed frame from another location and as a courtesy to our Fairfax salesman, who specifically requested this, did not cancel the nightstands/reorder them at the second location. Til this day, the Fairfax location is essentially holding our nightstands hostage until the rest of the order (the dining set/sofa arrive)- which, at this point seems to be never. I have called both the store and the corporate distribution center, and their only "solutions" are for us to pay an additional $80 for a split delivery of the nightstands only, or pay $45 to pick them up from the store unassembled. They are holding our nightstands as they are discontinued/unavailable from other locations and are quite literally trying to milk us for even more money than the $5k+ we already have paid (they are still estimating our delivery to be March 23, which is also "subject to further delay"). We have the bedframe and dresser, but no nightstands. We were initially so excited to furnish our home and the prices we negotiated upon purchase in Oct. 2020 were fair. However, this experience has been and still is a complete and total nightmare, and, to top it off corporate is no help either. Please save yourself the stress and frustration of dealing with Ashley.

Pushy sales person and the furniture seemed cheaply made

After buying my bedroom set on November 28, 2021, that is, dressed with a bed mirror and bedside tables and telling me 6 to 8 weeks, my bedroom set finally arrived on January 22, but there was a problem with my dresser according to the driver had a small scratch. Well, we went to see him before he was taken out of the truck, and guess what? the little scratch was a noticeable tear that was hard to miss. I told the driver that we wanted to return it and he told me that there is no problem but that he does not know when the new one will be delivered. and the best thing was that he said that the store went well but that they broke them when they checked it! shamelessly this driver told me this and still expected tip. Luckily I made him sign on his sheet that the chest of drawers was not left but was returned. That same day we called the store and they said that the report had not arrived. The next day, Monday, we called again and they told us that they had not received anything. On Friday we called again and the girl at the reception said that they had received the complete order delivered including the dresser, but that there is a note on the delivery sheet where there is a writing that says that the dresser was not delivered. We went to the store a week later, and talked to the saleswoman and the manager, where supposedly the manager was going to send an email because they didn't know why this was happening and that the manager would get a quicker response. . after another week they called us and said they had to order a new one and we would have to wait another 8 weeks. I can't believe this store works like this, unfortunately we paid for everything in full. My boyfriend and I moved in on the 1st of January, it's almost the end of February and we are still waiting and can't get our room ready due to worse than lousy customer service. no wonder they lose half their customers. is incredible. And the last straw is that in another place but from the same brand I bought my mattress, sofa and table. It doesn't sound fun, but I think I'll last a year without furniture. what disgusting service. If there were less than 0 of course I would give it

Very bad material and they are big liyer. All protect plan is bad . Don’t thrust him

For just browsing, this store is fine.

Horrible experience. These people are scammers and the only thing that matters to them is to rip you off. I got my furniture after 20 plus weeks even though they said it will take 8 to 12 weeks. No communication at all. Once I received it, one of the chair didn’t fit so I asked the delivery guy to take it back and he didn’t. Told me to call the store which I did but she said that I should have given to the delivery person but she told me that she will me tomorrow. She calls me at 2:30PM while I am out with the family and tells me that w have an hour to deliver the furniture otherwise the return won’t work. I called the corporate office on Saturday who told me that they will call me in 24 hours but they were off on Sunday. So never got a call but when I called on Monday, the lady apologized for not calling me and told me that I cannot return the item and I have to keep it. So they never called me and try ever scam art to make me keep the item. Horrible horrible and I have been buying from them for years but found out their real face in just a simple return

So 4 1/2 years ago i bought a couch from here. I bought the extended warranty that the sales person said would cover everything as long as there were "no paws, and no claws". My couch started falling apart about two years ago and I submitted a claim, which was denied. I recently found a broken bolt on the frame of the couch and submitted a claim, it too was denied. The warranty is not reliable. Not nearly as reliable as the sales people at Ashley claimed.

I am moving to the area from out of state and needed assistance ordering a bedroom set over the phone. Everyone that I worked with was amazing and super helpful! Whereas another local Ashley would not help me over the phone, the lovely people at Ashley in Fairfax made sure I was able to order what I needed and even made sure I received the best price! Would recommend, and I look forward to shopping here again.

We’ve been looking for some pieces at home to replace our old furnitures and came across Ashley HomeStore. The store have a lot of pieces but some design are limited in color. The delivery date they say that it’ll take longer than usual.

(Translated by Google) I like it because it has a variety of furniture (Original) Me gusta porque tiene bariedades de muebles

The worst place to ever buy furniture. Stay away at all cost. If you don’t believe me ; go and check it out yourself. Misinformation and lies is what they do best. My biggest regret was walking into those doors and buying furniture which thankfully I cancelled after. Also they will hang up on you and keep hanging up on you if they can’t answer a question. Very childish and unprofessional.

In April 2021, I purchased a mattress and 2 accent chairs. I was told the mattress would arrive in 10 days, and the chairs would be 8-12 weeks. What they did not tell me was that they wouldn’t be delivering the mattress separately and I’d have to wait until the chairs were in for the delivery. (Which like, why even bother telling me the mattress would be in so fast if I couldn’t get it?) Thankfully, the actual delivery date was 8 weeks and that process was smooth. However, my customer service experience during that purchase was less than stellar. I felt like I was getting talked down to by the male sales rep and the male manager, and being discriminated against since I am a woman. If it hadn’t been for my father being there to talk, I wouldn’t have gotten the discounts I got. (I felt like the staff was ignoring me a bit in favor of my father.) Cut to this week, when I got a flyer in the mail advertising early Black Friday perks for VIP customers (whatever that means). I had been wanting a new couch, so I figured I’d take a look since the flyer said 60% off all furniture + free delivery (with a purchase minimum that wasn’t specified). I went to the store alone this time, with the intention of working with a female sales rep this time. The female rep and a male rep were the only ones working (according to them). When I tried to ask about the free delivery that was advertised on the flyer, the female rep got heated with me and insisted I was wrong and they’d never offer that and no furniture company would. (I understand there often needed to be a purchase minimum, but my frustration was with the flyer not saying what the minimum was.) After hearing what the price of the couch I was looking at would be + tax + delivery, I said I wanted to walk around the store and think about it because it was more than I had planned for. As the rep was walking away, I heard her say something to the male rep working about how I was being ridiculous (basically). I spoke up and tried to explain my frustration again, and the male rep started arguing with me. Even if I had absolutely loved the couch I was looking at, I wouldn’t have bought it after this experience. No one working at the time deserved the commission from my order. I took my business to a competitor store, got exactly the help I needed with a much better employee experience and paid the same price as I would have at Ashley for a new couch I actually LOVE, not just like. (With a much, much quicker delivery time.) I’ll never shop at Ashley (at least this location) again.

ABSOLUTELY TERRIBLE CUSTOMER SERVICE REPRESENTATIVE!! My couch was sold to me by Deka, definitely will not be using this location in the future. The customer representative needs customer service training. I was not allowed to talk to the store manager until I explained why I was calling to that particular representative. Warranty is definitely a scam from this particular location. Go to the sterling location much better service. This is a terrible place of business save your money and go elsewhere. They clearly do not care about basic customer service. If I could return this couch I would.

Purchased a dresser and 2 nightstands in June 2021 with a delivery ETA of 8-12 weeks. The salesman and staff went out of their way to insist that the delivery could occur earlier, thereby deceptively increasing my confidence that the product would arrive in the desired time frame. It is now November 2021 (5 months) and I have not received the products, and there is no clear date when delivery will occur. Since August, I have called the store every few weeks, and I repeatedly get the same answer that the ETA is now 2 weeks. I am now looking at December with no end in sight. The store has refused to provide me a cancellation and refund. The store managers rarely call back upon request and force their staff to deal with the complaints, when they are clearly not equipped to do so. I am currently in the process of escalating to Corporate. Overall, I would highly recommend you shop elsewhere. The staff here is intentionally deceptive, lacks decent leadership, and is not customer centric. They are interested in selling product, while delivering the product is not a priority for them.

Do not buy from this store. We ordered furniture in June and were told we should get delivery late September. Well it’s almost November and we have to constantly call the store for a status update as they will not call me to give me an update even though they tell me every week they will call me…yet to happen. Part of our order is at a warehouse and part of not manufactured yet. The store will not deliver the portion sitting at their warehouse because they claim they need to have it delivered to another warehouse. This is their excuse for 2 months now. When I called to try to cancel the order they tell me they cannot tell me whether I can get a refund. So they have had my money since June and I have no furniture to show for it.

Now I realize better to read the reviews before you some places such as furniture which is very long wait to get delivery and not refund able actually I’m wring this I had very bad experience I bought this whole set but they told me don’t need box spring for this bed but that wrong need box spring in this bed it’s been 2 weeks I’m not able to use this bed I ordered some where else because I called them and trying solve the problem they just apologized they have nothing do with because I agree to buy ! Please make sure understand the customer and recommend them what they need

Long delivery and poor assembly

I like Ashley furniture but this location is the worst, very bad customer services and the manager elena very rude, my order got delayed 4 weeks past the due date of delivery but everytime we called them they keep pushing the date and argue with us to wait more without even apologizing and try to find a solution. Not recommend this location at all. Updates: ashley customer service contacted me after this review and was able to solve my problem. Thank you

We have placed an order in June. It is now September and the furniture is nowhere to be found. Absolute garbage.

Placed an order in May and we are in Sep and still have no furniture.

What a piece of $#!t company. We ordered a patio set in June anticipating a very long wait. We were finally notified in September that our delivery was coming, which was confirmed the day of delivery by the driver himself. But somehow our order was canceled after my 45- minute delivery notice. The furniture went missing. Ashley couldn’t track it down and chose to refund rather than deliver. Now we have to start over. Will never buy from Ashley again!

We got great deals with great customer service at this Fairfax Ashley. Manager and other staff took care of our need with great care. We highly recommend this shop for your furniture needs.

Not happy with furniture. All pieces came damaged with scratches. Customer service awful. Called several times and no response. Seems they sell used furniture.

It's hard to believe that Ashely is allowed to have large sales without being able to fulfill the orders. I'm on 14 weeks without receiving my furniture. Everything I call they say it will arrive that week. So from week 8- week 14 my couch was supposed to arrive, but not one delivery has come. This is an unethical sales tactic to allow for the store to stay afloat while playing the "blame the pandemic shortage". I tried to make a complaint to corporate, but their phone service is set up to direct you to the store. This is super frustrating.

Worst possible return experience ever! Bought a lounge chaise from this store and had to return cause it was not right for our space. They did not disclose the restocking fee or that it’s store credit only. And even if you find some items that they do not have in the store it will take 40000 visits to get any thing done.

I am only providing 3 stars not due to Ashley furniture however, it is due to the furniture delivery which is under Regency. The delivery service failed to deliver my furniture two separate times and the customer service representatives were extremely rude to me. I took a full day of PTO due to the 6 hour windows I was presented on both occasions of non-delivery. Ashley furniture ultimately refunded me the price of my items and delivery fees.

We purchased dinning set last Aug 2020. They delivered the table and 4chairs after 7months and we are still waiting forever for the remaining 2arm chairs to be available. Every time I call them no one answering then phone.

Carlos was amazing, very helpful and caring about details! We definitely going back to work with him again very soon.

I want to thank Ms. Deka for her help. All I needed was a dresser and she helped me get one at a good price. The staff were very helpful with getting my delivery set up. Thank you everyone.

If there was a zero star rating then that would be my choice for this store.. Horrible customer service and a blatant disregard for the 60% off all furniture sign in front of the door. The empty parking lot says it all!

This furniture store is full of unethical behaviors. Beware.

Really great customer service experience!

(Translated by Google) This store is the worst in delivery service with a table with a chair 3 months ago and until now I have not seen my delivery and when I called that I was going to canelar the purchase of the dojerom that I had to pay 30 / percent of elevator and better wait more time to pay extra money for a bad purchase service, the truth is I do not spoil anyone and I never buy with them again (Original) Esta tienda es de lo peor en servicio de delivery cokpre una mesa con silla hase 3 meses y hasta ahiora no vieme mi delivery y cuamfo llame q iba a canelar el la comprae dojerom q tenia q pagR 30 / por ciento de elevator y mejor esperare mas tiempo a q pagarle extra dinero ppr un mal serbicio de compra la verdad no lo revomiendo numca a nadie y nunca vuelvo a comprar con ellos

I tried to buy a couch on February 19. I was told 3 months. Today is May 30. I had to drive to the store because they don't answer the phone or email. So today the say the earliest eta is now June 15 or 25. No "sorry about that" no nothing. Only, we have no control over anything, and I'm short staffed so I can't answer the phone. If you want furniture it's probably best to go elswhere.

Lots of great sales going on talk to Juan Carlos for some great prices.

DO NOT ORDER FROM THIS STORE. I ordered a couch in January with a 8-12 week GUARANTEE, it's the end of April and still no couch. Not one person from this store has contacted me to update me or let me know there has been a delay. Every time I call, I'm told call back and check in a couple of days and still nothing. I finally escalated this issue to the store manager, Malcom. Malcom told me he would call me on Friday with a status update. After receiving no call or status update on Friday, I called and I was told he was with a customer but he would call me back as soon as he was done, then no call. Same story on Saturday. On Sunday I went in to the store to find Malcom working the front door greeting guests. He agreed that he dropped the ball and his lack of professionalism & communication wasn't acceptable. He also told me the order should be in the next day, and regardless he'd give me a call on Monday. Monday comes and goes. No call. Tuesday, I call the store again, and Malcom is with another customer so I'm waiting for a call back. I asked for the number to the district manager, since the store manager can't be bothered to update his customers. I was told this is a Franchise location and the only number they have is the customer support with Ashley Furniture Corporate team. I called the customer support number, and all the could provide me with was an updated date to when they think the couch should be here. Now it's up to May 8th.....and I'm not holding my breath. The company has delays, I understand there is a pandemic. But I am getting the constant run around and can not get anyone in management to give me a call back. I paid $2500 for a couch that at this point, I wonder if I will ever see. DO NOT TRUST THIS BUSINESS.

Unbelievable. I ordered a bedroom set from this store. The first time delivery, the footboard was broken & the. Delivery guy suggested he would “fix it with a screw.” Returned it, and had to get the bed in a different color otherwise wait 8-12 weeks again. The second time delivery; they brought the wrong bed and now have to wait again. I would rather pay and extra couple of thousands than have to deal with this company ever again. Seriously, save yourself the agony of dealing with this store. No one nicer than a salesperson when they sell you, but what’s hidden is quite literally the worst f* company to exist/

Good deals

very good service from labor and hermela , 100% would come again , very nice and understandable , easy to talk to

So I've been sold $712.49 sofa for $800.00 by Juan Carlos. Two people that processed the payment at the checkout did not mention anything too. The paper I signed states they don't allow cash refunds, store credit only. Their phone number doesn't transfer to a person to talk to. I don't appreciate being lied and robbed like that.

Hassan was awesome

Very helpful staff. Poor quality furnature. Scratches, wobbles and split wood.

DO NOT ORDER FROM HERE. DO NOT ORDER FROM HERE. DO NOT ORDER FROM HERE. I ordered my couch in September and it is now mid-February and I still don’t have my full couch. I was told it would get to me by November the latest. They told me back in January that they will have my couch delivered but when it got here, only half of the couch came. NO ONE TOLD ME I WASNT GETTING THE FULL COUCH. I called them to ask what happened and they nonchalantly said it wasn’t getting delivered for another week or two. It has now been another month since then and I still don’t have the full couch. I am chasing down the manager and left multiple messages for him but the last time we spoke he said he did not know when I will get the couch. HOW DO YOU NOT KNOW WHERE MY COUCH IS AND WHY AM I CHASING YOU DOWN?! THIS IS SOMETHING I ALREADY PAID FOR WHERE IS IT???? I am beyond livid. I have never been this angry before with a customer service team. I have been more than patient but I can’t be anymore understanding than I’ve been. DO NOT ORDER FROM HERE.

We had a great experience working with Samir. We have a difficult layout in our living room and struggled to find the right sectional, and he found pictures to help us navigate our options and bring our idea to life. Due to covid we do have a longer than usual wait for the delivery, but that’s to be expected and they said they will keep us posted as they need to with any earlier delivery options.

Came to the store in Oct 2020 and the old sales guy said I’d receive my furniture within 2 to 6 weeks. We are in week 10 and we still didn't get our couch. I called to check in few times and being told different expected delivery dates every time. I asked them to call me with the new date but they never did. The delivery window was pushed out to 12/7 to 12/23. If I had known it would take more than 6 weeks I would not have ordered it. The 2-6 week timeframe is a big lie and should not be told to customers when you can tell the truth. DO NOT WASTE YOUR TIME AND YOUR MONEY TO THIS FALSE STORE!!!!!!!!!

I placed an order in september and 4 months later i still don't have the couch or a date when it will be delivered. This place is a scam and they just take your money, collect interest on it and hope you would cancel your order. You better off going somewhere else. At least you won't be lied to.

Came to the store in Oct 2020 and Madhat said I’d receive my furniture within 2 to 6 weeks. This was great compared to other stores so I was sold. Purchased a sectional, loveseat and sofa. Fast forward several weeks and I’m still waiting on my furniture. I call to check in each week and being told different expected delivery dates EVERY time. When the expected delivery date passes you don’t receive a phone call which is the least they can do! Also was told deliveries are only made on the weekend during a follow up call when it’s not true. Was promised a piece would be in on a certain date and the window was pushed out to 12/7 to 12/27. I’d rather them just say we don’t know when it’s coming vs getting my hopes up!! This would give me the opportunity to cancel and take my business elsewhere. If I had known it would take more than 6 weeks I would not have ordered it. The 2-6 week timeframe is a LIE and should not be told to customers when supply is low and demand is high. Never again!

I hadn’t heard back about my invoice in months but two weeks ago Kriss in customer service has been very diligent in keeping me updated. ETA is still long.

I was thinking about canceling my order after not hearing from them in weeks, but when I called to cancel Kriss was very helpful and promised to stay in touch. She has been updating me weekly since I called.

Saw an item online that I was interested in but it was out of stock, called the store and Kriss was very helpful in finding the item plus other similar items.

Came to the store to check on an update on my order, it seemed to have been pushed back weeks! but Kriss at the customer service desk promised she would keep us updated so we could make an informed decision on whether we wanted to wait or cancel. She has been very helpful and has been updating us every week.

I had an issue with my order’s ETA, but Kriss was very helpful and patient explaining the issue.

Great experience purchasing my new nightstand. Krissia in Customer Service helped me find one with perfect dimensions for my small bedroom.

Krissia in customer service was so helpful in my buying experience. She was very knowledgeable, helpful and friendly. I will definitely be coming back to this Ashley store for my future purchases!

My experience with this furniture store was relatively great! Krissia Castillo was very helpful in helping me find what I need!

Great customer service.

Purchased sofa, headboard, dresser, nightstand, and mirror on 8/26/2020. Was told 2/6 weeks for delivery. After ten weeks called and they said it “should” be arriving to their store in two more week. That would have been 12 weeks. Was given a full refund on 11/12/2020 and now am starting from square one again. People were friendly but I wouldn’t shop there if you need anything within three months.

Beautiful furnitures comfortable and high quality

The Sales Rep (Deka) is helpful and wonderful. The management staff is inconsiderate, lies and does not follow up as promised. This starts with the store manager up to the district manager.

Samir and crew were awesome. Followed up when he said he would. Was able to get delivery date we wanted and a good price. Highly recommend! Thanks guys

Asked sales associate the weight capacity of a bed frame. She left to ask a manager and reported back ‘the more money you spend on a bed frame, the sturdier it is’ lol bye

I came ready to buy a dining set. I know which set and I know how much (online price). The salesperson could not give me one straight answer. One minute he gave me a lower price delivery included, then a minute later, delivery not included. A little later, another price and so on claiming that online purchase does not give the option of no delivery ($150 cost), which is not true. He continued to brag about how gave me a better deal and that is what matters. I was very uncomfortable with his sakes tactics. I left unhappy and uneasy. I bought it online for $350 Las than what he offered delivered.

Nice, attentive employees but that's about it. Unfortunately this place just seems really run down. None of the styles on either floor appealed to us. A lot of furniture items looked cheap or from the 80s and yet were thousands of dollars. Also it just wasn't clean. For a random Wednesday night there was trash on the floor and several set pieces that were tossed about.

A great experience working with Deka here. Offered good insight without being to pushy and helped us find the best deal. Highly recommend.

I ordered a dresser online and since then it has been literally impossible to get any information whatsoever on my order. Nobody answers the customer service line, emails or online chats on their website. The website itself is broken so that you cannot view current order information or status. At this point all I want to do is cancel my order but I can't even do that, because I cannot get in contact with anyone to process the cancellation. They took my money, never delivered the product I ordered, and completely disappeared. I want my money back.

Beware of Ashley and its so-called protection plans - Like many others, if I could give negative stars I would. I purchased a bed for my daughter along with the protection plan. My purchase experience was pleasant, although it seems now that I was mislead about the protection plan. Fast forward, the platform in my daughter’s bed collapsed (thankfully she wasn’t injured) so I called to file a claim. When I called the protection plan company, a representative (name unknown) told me that the defective issues weren’t covered by the plan and offered me the number of a repair company for me to pay out of pocket. I was told that the protection plan would only cover accidents such as stains, rips, etc., but would not cover the platform collapsing which I find ridiculous. Why would I need a protection plan for stains and rips for a wooden bed frame?? I called back to the store (Maria) and corporate (Jackie Smith) and was told that there is nothing that they could do other than give me a store credit for the protection plan amount that I paid after the 5 years runs out. The credit is useless to me because it does nothing to address that I am now in possession of a broken bed that Ashley and its protection plan company are refusing to fix. I don’t plan to give Ashley Furniture another dime of my money after all of this. What started out as a relatively good experience has been ruined. I don’t normally post reviews, but I hope this stops someone else from having the same awful experience that I am having right now.

Marwan helped me get a good deal on furniture.

Good selection

Never shop at Ashley Furniture HomeStore. We just moved to VA and purchased bedroom, living room and dining room sets there. Everything looked nice on the showroom floor however, the installation at our apartment was terrible. The furniture was not assembled very well at all, cabinet drawers don’t close correctly and they were missing key components of our dining table as well. Actually, it took them another week to finally get our dining room put together. We bought a $3000 mattress and it arrived with a hole in it. We were told to report the issue (which we did) and we never received a response...this is AFTER we purchased insurance with them. Still no answer from them and it’s been weeks. We wanted to upgrade our bedroom furniture (at our own expense) from Queen to King and they refused. What an awful experience, we purchases so many things and they stopped caring about us almost immediately after delivery. We still have more furniture that we need to purchase such as shelves, desks, entertainment center, etc but we will never go back there. The deceptive sales tactics are totally unnecessary. “Once in a year super-sale” but the very next week you find your furniture at steeper discount. Really juvenile marketing strategy that virtually ensures ZERO returning customers. Ashley Furniture HomeStore is a ridiculous, they don’t even take the Better Business Bureau seriously. It seems as though the only way to communicate with them is through your State’s Attorney General. I CANNOT believe these types of businesses still exist.

Ashley has been amazing through our whole process of trying to figure out which direction we wanted to go with our new home. Aisha kept working for us and had tons of patience with our indecisiveness and constantly made us repeated great deals and kept finding us the best possible fit for us. Will definitely be returning.

I was going to wait until the process was complete, but I have no idea how much longer that is going to take. My experience here wasn’t terrible, but it hasn’t been great either. The sales associates are polite, but they definitely do not have the level of customer service that other furniture stores have. They wipe their hands with you once you make a purchase. They will 100% sell you something that is out of stock, so make sure you know that, so when the delivery time turns into 4-6 weeks, you aren’t calling corporate. That is another thing I’d like to mention. Ashley does franchise, so the price you see online is the corporate price, and it will be different from the store. They were able to price match for me, so just ask. Come prepared with the online prices and sit down with one of the sales managers. They did refund me for one piece I decided I didn’t need after really looking at the space I was working with. That was pretty simple and painless. The buying process was easy and quick but the delivery has been a pain. I purchased my living room furniture from Haverty’s and their delivery and set up was painless and flawless. My sales person even called me a day or two after delivery to check on everything. Everything was well protected and their delivery team arrived within the times given. I don’t think Ashley has their own delivery service, so I think they hire outside companies, but I don’t know. The Ashley delivery team for my bedroom furniture was late by 15 minuets, after giving me a 4 hour window. The dresser and end table appeared to be unprotected in the back of the truck, which led me to have to send the end table back due to damages. I imagine the bed itself would have been damaged if it wasn’t in a box. Th delivery guy told me I’d get a call about getting a replacement. I didn’t. I had to call them. I called on a Friday, my delivery was on Monday. They told me they couldn’t do anything until the piece was scanned back into the warehouse, but that, that should be later in the day, and that they would call me back. I never received a call back. I had to call on Sunday. They told me once again that it hasn’t been scanned in. Moral of the story, my bedroom furniture (what I have of it) is beautiful and I love the overall look, but working with this store (I don’t want to blame the company) has been way more work than necessary, and once I complete this bedroom set, because I have to buy the chest of drawers still, I don’t think I will return. The hassle is just not worth it. I wish their system was better, because they have a lot of beautiful pieces. I hope this is helpful to anyone looking to buy from here.

It was a great experience, I found everything I want with the help of the great salesman at a great price no pressure , the delivery was on time I highly recommend this store.

I wish to have had the way to give zero. My furniture was delayed by 6 weeks and only response i receive is a future date. Never ever ever go to Ashley until you want to just wait for ever for the service and delivery. Not recommended.

Completley unhelpful if you're a single man shopping for furniture. I got bored and decided to see how long it would take to be contacted by a staff member. Forty-five minutes later a staff member told me I couldn't order the furniture I wanted because all they had was a the floor models, and I'd have to rent my own truck and drive to Richmond to pick them up.

Nice looking furnitures but very expensive event if made of particleboard not real wood.

Unprofessional and rude. Def wont be back

Went into Fairfax Ashley’s on Presidents Day just to Browse. My salesperson Samir greeted me while I was sitting on a sofa and my wife was looking around. I mentioned what we were here for and Samir politely said when we were ready to speak, he will be near. I was not ready to purchase a Sofa set at this time, but my wife located a unique set and the price was very reasonable. We ended up speaking further with Samir and Purchase the set. Our CSR person Georgia was also splendid and made our financial contract go very smoothly. Thank You, Samir & Georgia

My wife and I spent a good amount of money to buy a sofa for our basement from this location about a year and a half ago. After a few months of very light usage, we noticed a problem with the couch, but ignored it. In recent weeks we have noticed that the springs are not working correctly, and the couch now sags and rolls in weird places. I just called the store to ask if they could help me. He said they could not since I had not purchased extended protection. Obviously, we are incredibly disappointed in this sofa, and regret our decision to spend any money on Ashley furniture. We will never purchase Ashley furniture again.

If it were not for the fact that my daughter needed a bed at that moment I would have walked out. Since then I have cut my Ashley card and left it there and will never shop with them again. All they care about is making the highest commission they can. The salesman actually said they would not honor their military discount because it was already so low but if I bought the regular priced set they would. Disgraceful

Very good furniture selection and friendly staff.

Don’t buy a warranty. I bought a warranty for $200 but they never cover or fix anything. I feel cheated.

Great sales, wonderful experience. They were all helpful and it was such a great experience. The only thing that make me purchase from there was, they were not pushy.

Very good experience at Fairfax store Samina.Georgia.and Lawrence very helpful

First off I never leave reviews so for me to leave a bad review says a lot. Unfortunately my husband and I learned our lesson the hard way but I wanted to try to help others not make the same mistake we did. I would not recommend buying couches from here. We bought our couch brand new and I was very busy when we first moved in so we probably already had the couch for a month until I got the chance to sit down and relax on it. I came to find that the couch was actually hurting my back and had no give to it at all. I reasoned that maybe if we gave it a few months to break it in it might get more comfortable. The couch has remained just as uncomfortable so my husband and I went to see if there was anything Ashley could do to help us. We were willing to take the loss of paying the restocking fees and shipping if we could just exchange for a different style couch that would be more comfortable. We were originally told over the phone that this wouldn’t be a problem and we just needed to come to the store to arrange the exchange. However, when we got to the store the store manager basically laughed in our faces, was extremely rude and told us that after 24 hours of having the couch in our possession nothing could be done. Talk about basic customer service skills and standing behind your product. They obviously know that they are selling junk and don’t want there to be any way for you to get your money back. Also for the sake of the employees of this location I will say that everyone else who helped us with the sales process was extremely nice and professional except for the store manager. I have never seen such terrible customer service in my life. I hope this helps someone and I now know to always read store reviews before making a purchase.

The pricing is insanely inflated. I understand trying to turn a profit but we saw an item on their website for $200, in the store the tag listed it over $900. Little much. I don't think anyone took any time to even try to price correctly. Anything over a 100% markup is unreal.

It a great furniture store but a little bit expensive

Never shop at Ashley Fairfax Furniture HomeStore. bad Cestemer services

From the time we bought the couch it has been a miserable experience. We noticed 3 cuts in our new couch later than the 72 hour policy they have on reporting damages and there is now nothing they can do for us, or so they say. it didn’t seem like they cared anyway. The contractors Ashley Furniture uses to deliver used box cutters on the plastic and cut the couch. My advice would be not to shop Ashley Furniture, or if you do make that mistake buy the warranty because the two people they find off the streets to deliver it will most likely do it again. Will not shop Ashley Furniture again.

If I could give no stars I would. We purchased a new couch, not the floor model, new from the warehouse. The instore experience was good but when they delivered the couch we either got a used coach or the floor model. The cushions and pillows have stains, crayon marks and pen marks all over them. We called the store as the delivery truck was driving away from our house. They indicated they really could do nothing expect log a ticket and have someone contact us in 5-7 business days. They suggested if that was not satisfactory to call Corporate. We called corporate and got the same run around. We can take your information and have someone contact you in 5-7 business days. No one willing to do anything. We paid for a new couch and got a used piece of furniture. I asked multiple times to the lady I spoke with at Corp to speak to a manager. She refused. i told her I would rent a truck and return the sofa she indicated the store would not accept it and they would not refund our money. Stay as far away from this store and this company as possible. We will never buy Ashley furniture again. I could have went to the thrift store if I wanted a used couch. See the pictures I posted. This is what it looked like on delivery. Huge stains crayon marks, pen marks!

If I could give negative stars, I would. From the beginning of the process, I have not only been VERY inconvenienced but almost to the point where I would like to speak to someone at corporate. We ordered a door buster table and our sales rep said it came in a the color we wanted so we proceeded. Our sales rep told us one price and took our card, then came back with the receipt that was for more than what he had sold us for. He didn’t even check to see if it was okay before he swiped the card!! So then I spoke with the manager and got the difference taken off. fast forward to delivery- it was not the correct color so we sent it back and I called to speak to the manager. They sold us on an item that didn’t even exist. He said that they would refund us the money but 2 weeks later, no refund. I called yesterday to see what was going on and they asked for my credit card number and told me they were going to call me back. No follow up so I called them and they told me that the manager issued the refund yesterday. Every single time I asked for a call from the manager because he is always with a customer, I have to call the very next day to ask to speak to him again. I get you’re busy, I work in sales/customer service too but when every person on your team is rude and incompetent, it makes me never want to shop there and write this review ten times over.

Purchased a majority of our home decor from this store, and have been very happy with the quality and the results.

Mr. Hassan was very kind and very knowledgeable about showing us the lift chair that we were interested in. He encouraged my husband to try the chair out. We were very pleased and ordered one. It came on Monday and my husband already is doing better since he does not have to exert himself so much getting up. After having researched lift chairs for sometime we feel like we were treated well by Mr. Hassan and assistants and will definitely consider buying something else from Ashley sometime. The two guys who delivered the chair were very efficient and took all their mess with them. We called the company and poinformed them we were very impressed with the delivery guys and why. All in all we give 5 stars for every part of our experiences with Ashley. Thank you.

Worst customer service. The salesperson really need to learn not to judge the people from appearance. I bought the mattress from online and went in there to get the foundation since shipping charge was high. I asked how much was the price there. First he told me it was 180 and I said it is different online which was 110 (I didnt know the prices would differ that much) Then he changed it to 150 and start explaining we have a beautiful building we have to pay the rent and other stuffs.. he explained the same thing to me 5 times before showing the foundation. At the end he didnt even showed me exactly what I was looking for. Never going back to this place again.

very poor experience, purchased a bed set that was damaged, and missing parts , emailed the issues based on what this store told me no reply in almost 3 weeks.. 11/27/19 update No one has ever replied to my messages emails in months.

I found what I want but was unimpressed with the staff. I needed to ask for a sales person. I was the only customer at the store. Did not seem savvy or excited for my business at all. Giving it 3 stars because I again received what I wanted but level of customer service would be a 1.

I came here looking for a recliner and found one I really liked. The sales person told me it would take about 6-8 weeks for delivery. I told them I needed it before thanksgiving which was about a month away. So they told me to go ahead and purchase the chair and to call back in a few days and if they couldn’t get it to me in time they would give me my money back. Well, I’m pleased to say that in about two weeks time they had the chair delivered to me way in advance and I couldn’t be happier! The sales person was super friendly. Natalie I think was her name. Very happy with my experience here!

Fabulous experience and delivery is scheduled for Monday , just over a week after purchasing . I would recommend this store .

It's a nice place. I wish they would have a better return policy. Be aware if you buy a couch you have only 36 hours to be able to return it. We get stuck with ours

WORSE EXPERIENCE! WORSE CUSTOMER SERVICE. THIS ASHLEY FURNITURE IS A SCAM!!! We were exploring furniture for our new house, unfortunately I walked into this store; Gina, Lawrence, and Skep (District Manager) tricked me into buying all my furniture here. Everything delivered were of very bad quality an/or defective. I have requested so many times to get the furniture fixed. They keep telling me they will work on it but they never do. After calling customer service on many occasions; one lady was honest and told me that the only person issue a repair ticket is Ahmed (Customer Service Manager) and Ahmed doesn't never did. I went to the store again, Mohammad Reshad another manager accepted that my furniture should have been fixed and promised to send a technician. Never heard form him either. I even contacted Ashley corporate office and they stated that this particular store falls under Regency Furniture and owned by Abdul Ayad . Corporate stated they cannot of a help unless the store does. Everyone at this store is well trained trick into shopping and once you have issues, they will give you so much hard time to make give up. Don't waste your time and money here. Don't believe me? go ahead knock yourself out.

This is a mixed score because service and attention-wise I'd give them 5 stars in helping us find what we were interested in. Where I had a real problem was with pricing. I used to think that buying a car was squirrely but furniture these days is much worse. While in store our friendly helper showed us something on the computer that they didn't have in store. Then said, instead of $600 I can sell it for $300. WOW! Right? Wrong. There was only one picture so I checked their public website so see if there were other views and I find that their own website lists it for $180 down from $300. Bottom line, do homework, get in-store prices, politely leave, do homework again and then make your purchase. I will say that when I came back for the 14-day price guarantee they made the change without a fuss. So high marks for cleaning up afterwards. Though I'd prefer not to have to work that hard to get a fair price.

Store smells bad, AC didnt work. It was summer.

We were very happy to find exactly what we needed here! We could not have done it without Nicole. She was absolutely fantastic, we had our 11 month old with us and she was so great with him. She also knew her stuff, she was able to tell us all about the different beds and was helpful in putting things together. We ended up buying a sectional, two end tables, an ottoman, a bed frame and a king size pro adapt mattress all for a great price. So if you live or are moving to the area head to Ashley and be sure to ask for Nicole.

Medhat youssef was Excellent and very diligent during the furniture purchase process. He answered all questions and provided us a great deal. Medhat was very professional and extremly helpful.

Definitely I do not recommend this store (especially this one). When someone buys something they act very nice to convince you, but the customer service is really terrible, they never answer you and will never care. I’ve been reporting about my damaged furniture for 9 months, it was really expensive and they never respond to me, the manager doesn’t care about calls and claims, until now the only response I get is that they are not responsible for any damage. Every time I call they say they will send somebody else to fix it and they never fix it also payed guarantee for 5 years and they say it doesn’t cover.

My review is based on my experience during the major Labor Day Sale at Ashley HomeStore. The store was busy, but certain employees made sure to greet me and the person I was with so that we knew the details of the sale and so that we would have a point of contact while we shopped. Deca, specifically, was very helpful but not pushy at all. I was looking for a couch/sofa to replace my loveseat and found several viable options. Deca made sure that I was finding things that I liked and, when I decided on one but needed the night to think it over, she told me that that was great and gave me her business card for when I returned the next day. She did not make me feel like I had to decide right then and there about the couch. Rather, she agreed that purchases like these--even during big sales--must be thought over. So, I went home, remeasured my living room, and eventually decided that I would go back the next day and order the couch. Upon my return, though, on the Monday of Labor Day, the store was even busier and, unfortunately, Deca had left early to handle a personal matter. So, I was taken over by a much pushier employee who was being pulled in 10 different directions and, therefore, had little time for me. In the end, I ordered the couch and it is slated to arrive in 2-6 weeks (yikes - but I get it). One thing I will mention is that I told the "pushier" employee that I wanted delivery because I live in a building without an elevator and she told me that was smart and it would all work out. Lo and behold, as soon as I swipe my debit card, the person I was with points out a sign that says they won't deliver to apartments above the 3rd floor when there isn't an elevator. Well, lucky for me, I am EXACTLY on the 3rd floor--but the employee didn't know that. I told her I didn't have an elevator and she didn't mention AT ALL their floor-related policy. Obviously, it's fine for me, but I would have been very angry if I wouldn't have been able to have delivery when I had just, in fact, paid for it. Overall, I am excited to receive my couch--for the price that I paid. 50% off for the Labor Day Sale made it worth it; I would not have paid the regular $1500 price tag + delivery. Now, let's hope my couch arrives without problems.

Purchased furniture here in the beginning of August, specifically a couch and an accent chair. I was told that it should only be a couple weeks max for them to get delivered. It is now one month later and I have been told "the earliest chance I have of getting the furniture is mid September but that date could get pushed back further." I payed for these items up front and no one from the store reached out to me once regarding any delays. I had to call repeatedly to get any sort of information after being told they would call me back with details and didn't. I will, and advise others to, never do business with this company in the future.

I have the Beachwood, OH, store to compare. At Beachwood the service was amazing, friendly and directed to my need. Left to look around freely. But here, I didn't feel I am free to explore.

1 star because 0 stars is not an option on Google. The store sells the furniture and treats you like a king. Once they get you to sign the purchase agreement and collect the money, the store doesn't care anymore. The warehouse is terrible in communicating the time frame for delivery. Then after placing the order OVER 1 MONTH in advance, we still didn't get $1,000 worth of items as was promised. Store says call the warehouse, warehouse says call the store. No one takes responsibility - and now I am stuck with pieces out of my bedroom set and living room set and cannot assemble my bed for at least another 2 weeks. Done doing business with them.

000 Star!!! WORST CUSTOMER EXPERIENCE IN MY LIFE!!! SCAMMERS, LACK OF LEADERSHIP, NO RESPONSIBILITY, LIARS. UNRESOLVED, UNPROFESSIONAL, AND UNSATISFIED!!!

Save your money and don't buy furniture from this (or any) Ashley HomeStore. When my new bedroom furniture was delivered (which was considered their highest quality line, designed to last decades), the mirror was screwed in too tightly to the drawers. When I was moving a little over a year later, unscrewing the mirror caused the wood the crack completely around the screw. Ashley is refusing to pay for the damages since their manufacturer's warranty only lasts a year, despite this clearly being a fault of their design and delivery, both of which cost a good deal of money.

Super helpful and negotiable! They all were extremely nice and cared about their customers.

Salespersons are awesome. Great service. But really bad delivery timing. At the time of purchase they told me it will going to take maximum 3 week . Now after 3 week , they are saying 6 weeks. Its awful. No email or message for delay. I request authorities if they can advance the process of delivery. I should have gone to other place. I bought almost all the furniture but now I am stuck with nothing and paying it off alread . I feel so bad and deceived. I request if someone from the main office can help.

First time there and it was a great experience, the employees were super helpful and kind they showed my friend and I around and gave us a good deal. Especial Sina who assisted me in choosing the best material which matched my preferences.

Great experience doing in store shopping (instead of online). The staff were incredibly friendly and knowledgable. 10/10 - I would return here for a future purchase.

I purchase a bunch of furniture at this store. One of the items is discontinued which I noticed after we got the delivery. And I had to call them for a refund twice and finally they did give me a refund but it was not the full amount and even they didn't count the sales tax. Their customer support is very poor and not convenient. Also I bought this for a 60 month without interest but their credit card company didn't know about this and I had to call the store and the bank twice each. I'm not going to call them for a correct amount refund because I don't want to waste my time. It was not a good experience with them at all. I would not recommend to anybody.

They hooked me up. Thanks Deka and Rashad, appreciate the great service and fast checkout.

From the moment you walk in the doors, you are greeted with a smile and someone who is willing to go above and beyond to make your home dreams come true. I had a tall order. Not only did the staff find a way to help me find what I liked aesthetically, but they also took the time to try to get it to me immediately. They really care, they are professional, they make promises they can keep, and they do it all with a smile. If you are looking for a place to populate your home, look no further. You will be so happy you shopped here. This Ashley HomeStore is the best!

**I sent the following via e-mail after Ashley's asked that I review my experience. I'm posting this on 7/29/19, more than two weeks after the incident and one week after sending this e-mail. I will update if I am contacted.** We are still working with Ashley's furniture Fairfax to resolve an issue. At the moment I am not inclined to leave a positive review or recommend Ashley to friends or family. This is an unfortunate result of us having very high expectations of Ashley Fairfax, that were set by our first interactions, but haven't been met by the last. I would prefer to talk to someone before leaving the following on Google and Facebook, as you requested. My husband and I were ready to leave a glowing review of our experience at Ashley Furniture Fairfax. Our sales woman, Deka, was patient and helpful. The manager, Skip, was friendly and worked hard to get us a comparable price to a quote we were given by an Ashley store in Florida. The warehouse managers were helpful in scheduling our delivery (even if their system isn't ideal) and the men delivering the furniture were quick and considerate of our space. However, when they arrived to deliver our furniture we realized a wrong piece was ordered for us. We received a quick response from every level and all Ashley's personnel expressed how confusing the naming system was and how it was an easy mistake. Everyone [including the awesome Malcom] was so sorry for the mistake and we were told all we had to do was come in and "they would take care of us." However, this is where our positive experience ends. Instead of feeling taken care of, we left feeling taken advantage of. Unlike the rest of the staff, the manager on duty was not friendly. We were not greeted with a smile. When we explained what happened and that we negotiated a price for our furniture thinking we were getting specific pieces - he stated "I'd like to see that original quote" referring to the one received from the Florida store. When we explained we no longer had this, and when we did it was similar to what we were given by our sales woman (a bunch of numbers on a piece of printer paper), he insinuated that we were lying . When we explained that we had worked with another manager who helped us, would he be willing to call that manager - he said "no." He stated it was our fault for not knowing the proper name for the item and not double checking the invoice before finalizing. Even when we took some of the blame, acknowledging we could have done more to ensure the correct piece was ordered, no ownership of fault on the other side was taken. No apologies for the wrong piece being ordered. No thanking us for coming back in and understanding that this is taking more time out of our schedule to straighten out and schedule yet another delivery. No regrets that they couldn't give us the proper piece of furniture at no extra charge. No "taking care of" us. At the end of our interaction with the manager, we asked for the contact information to the original manager we worked with and were told "no." We were told the chain of command was to first contact the store. He ensured us that the message would be relayed and, if the other manager thought it appropriate, we'd be contacted. [This was 7/12/19] It's now been over a week and we haven't been contacted.

Staff at Fairfax Ashley uFurniture are amazing. Loved being their. Mr Lawrence, Rashad, Malcom and Mrs Aisha were stunning. they helped us all. it was a very good experience. I appreciate their time and hard work. They worked hard to make us satisfied and happy. I would definitely recommend this place. excellent customer service and very knowledgeable staff. Thank you guys all for making our day. definitely will go back to shop n this location. Thank you amazing team.

I like the stuff in there but it sucks beacuse they have to order it

Just got a bedroom set, couch, and mattress from Nicole and she was amazing!! Rashad was also very helpful. I’ve been shopping for 3 days and this is the first time I felt like the salesperson cared about my wants and needs. I’ll definitely refer my family and friends!

Great selection.

Very poor customer service. Spare yourself and go elsewhere.

Service in the store was good and we received a good deal, but the people Ashley contract for delivery are awful. They wouldn't move the furniture unless I signed a form saying it was in good condition before I even took it out of the box, and tried to charge me more money when I had already paid the delivery fee. Great service in the store, but delivery service is abysmal.

I would just like to say Mr Hasan and Lawrence were outstanding. The best experience me and my mother could have. If I could give this store 10 stars I would.

I URGE YOU NOT TO PURCHASE FROM ASHLEY FURNITURE AT ALL ESPECIALLY THE FAIRFAX LOCATION.This store is only getting 1 star because something is required to post a review, this is by far the WORST furniture purchase experience I have ever had. Price gouging and false advertising at best, online the price is SEVERAL hundred dollars cheaper and they do not price match to the online store, I contacted corporate and was informed they could do absolutely nothing for the price because every store is independently owned. Paperwork says you can cancel within a certain time frame but your furniture doesn't even get scheduled for delivery until almost two weeks after you've left the store and then they tell you 2-6 weeks before delivery, which you later find out that is because its not coming from Ashley. I was finally scheduled for delivery only to be able to get 2 of the 3 pieces of furniture that I had purchased because my couch had gotten torn during shipment, so my couch delivery would have to be rescheduled which wasn't until almost another 2 weeks later. The day of delivery I was asked to sign a waiver because the delivery guy was not comfortable taking my couch thru the doorway with a wall there, I refused to sign, the delivery guy did not want to bring my items up the stairs nor inside my condo without me signing the waiver, so pretty much if my stuff had gotten damaged due to their negligence, I could not hold them accountable. Even after speaking with their customer service and having them agree to bringing my couch upstairs and I would take it into my place myself, the delivery guy left and didn't bother saying another word. I have STILL been waiting on a call back from customer service, so today I decided to call them instead and was told my couch was taken back to the warehouse and in order to cancel, I would have to physically go to the store, which I cannot do at the moment because I am out of town on a business trip. I will keep pursuing this because the people are using so extremely unfair business practices and need to be exposed. I URGE YOU NOT TO PURCHASE FROM ASHLEY FURNITURE AT ALL.

I deal with my favorite person Nicole and I always get great service! I recommend you ask for her when entering the store!

Sina did an outstanding job. He is very knowledgeable and professional. I believe Sina is a great asset to this company. Go see Sina at Ashley and he will take care of you. Highly recommended!!!

Do not come here. The manager, named Janni, here was really rude. I asked if they would match online which they would (by the way online is SIGNIFICANTLY cheaper than in store) but they would charge the online delivery fee of $150 as opposed to their usual $69. On the bill, they literally added on the difference. Anyway, I tried to leave and said that I would come back - Janni rudely exclaimed that the offer was only good then. I know that it is my fault to succumbing to this but I made the purchase then. Came back next day for cancellation (you have 72 hours for cancellation/full refund) but the power was out. I luckily ran into a different manager named Lawrence, whom Janni reports to, who said that he would honor the cancellation/refund. I asked him to write me a note and he gave me his cell. Came back very next morning (now 48 hours) and Janni, the rude manager, claimed I couldn’t cancel my order because delivery was already scheduled. No one had called me at all. In fact, the day I purchased they said that they would likely call in 3 days to schedule delivery. Thank goodness I had talked to Lawrence day before because then he made the rude manager refund my $. In all, shop online and then go in the store to see if you like it. Go to the one in Bailey's Crossroads/Falls Church since it has much more variety and way friendlier customer service.

RUN,RUN,RUN.THE MANAGER(AHMEED HADY) IS A JOKE.SHOP SOMEWHERE ELSE.

It was my great pleasure shopping at this great Ashley furniture store. I am very impressed with the knowledge the store associate explained to me during my shopping period. MR. Samir Kohistani, a young energetic and dedicated man with lots of valuable insights when it comes to furniture purchase.

Check price online before buying. They play with numbers like they giving a good deal. Shipping took almost 6 weeks to get to my house. Don’t make the same mistake I made.

The team at this Ashley Furniture location was extremely helpful with helping my roommate and I find the right couches for our new place. Hasan was very friendly and knowledgeable of the items shown in the store. He worked with us for 2 hours (even stayed 30 minutes past closing time) to find us the right deal. Once we found the perfect couches, the manager and other customer service representative (Rashad and Jayda) took excellent care of us with setting up the payment and delivery information. Overall, our first experience purchasing furniture was very pleasant thanks to the team at this location. Our excellent experience doesn't stop there. Two days after our purchase my roommate looked at the couches online and saw that the couch she had gotten had dropped significantly in price. During a phone call to the store, our options for price matching and refunds were thoroughly explained to us by a woman named Maria and we set up a time for my roommate and I to come by the store and modify our purchases. Several days later we went back to this location and worked with Rashad, Maria, and Malcolm on taking care of our requested modifications to the couches we had purchased. They were very time-efficient and transparent with what they were updating on our purchase and my roommate and I left the store with no lingering questions about our transactions at the store. Our experience working with the team at this store set the bar incredibly high for any future places we chose to purchase furniture (or anything else for that matter) from. We will definitely be returning to this location to look at/purchase other items for our home in the near future!

Absolutely great, My wife and I purchased our furniture for our new home at this location.  The sale person Sina was very helpful and knowledgeable about their products. We had a hard time deciding between couple furniture and Sina answered all of our questions we had regarding the furniture that we trying to decide.  I can definitely say that we had a great experience and we love our new furniture.

Ordered a beautiful bed frame from here. Told Tuesday delivery with no timeframe. My husband and I work and we have 3 kids. We never received a call, come to find out our numbers and emails were wrong. My husband spoke to the store manager who told him we would have to pay shipping and he was telling her he didn’t think it was fair. She spoke over him and cut him off and told him to come to the store and pay shipping then proceeded to hang up on him. I then called and spoke to her asking her why we were never given a time and how I’m not okay paying for shipping if they didn’t even leave the warehouse (which she told me they didn’t). I told her we would just like a refund and we would take our business elsewhere and she told us they would take 30% of our refund. I have called corporate and I am currently waiting to speak to him. Save your money, and time and do not purchase from the Fairfax Location. So unprofessional

Awesome customer service and flexible on prices! Malcolm was very helpful. Omar was a great sales person and the sales manager Lawrence was very, very helpful!

After absolutely horrible customer service at the store, I had my furniture delivered and it was atrocious. On the bottom of my dining room table over a dozen staples were sticking out that easily could of either fallen out to be eaten by my new puppy, or something I could of injured myself on considering these staples were sticking an inch out of my table. The workers delivering the furniture barley said a dozen words to me and rushed through assembly leaving trash behind. The furniture itself is half decent for the price, but I cannot recommend this store due to the awful customer service and borderline hazardous delivery.

My first visit to the store we asked for assistance for the price of a certain configuration for a sectional, and after waiting 10-15 minutes no one had helped us. Later, we came back and after taking their sweet time, I was able to purchase a couch and dining set. However when discussing delivery time frames an employee told us, in front of MULTIPLE other employees, that they only scheduled delivery after 4:30 pm which my fiance and I thought was great due to working typical 9-5 jobs. A week later when we were contacted to schedule the delivery we were told that the delivery would happen between the hours of 11-3. Not after 4:30. After contacting the store about this we were told they had "no idea" why an employee would tell us that deliveries happen after 4:30 and that it was common knowledge that was not the protocol. So why did an employee tell us this, and none of the other employees he said that in front of correct him? Most people would understand how hard it is to take a day off of work at the last minute. Customer service here is absolutely awful.

Good price

The store does has some good deals for sofas of great variety but I guess the store managers are least interested in selling the stuff they have. The prices are really competitive as compared to other's in the market but then again, poor customer service and bad attitude towards customers daunts them to buy anything from them. We had been here a couple of times to finalize the furniture but I found the general manager of the store quite rude. He jumped in between the conversation with the representative and said "I would finalize the price since I am the manager and they cannot quote any price". The representative had fixed a bit lower price for the item we had finalized to purchase. He was rude even while talking to his representatives.

the manager from middle east doesn't want to make a sell at all....just gives us the highest price possible....no sales skills...never come back

I didn't have a good experience with this store. We were in the process of buying love seat 4 weeks ago, one male employee (I forgot his name) was assisting us, but in the middle of the process, he abandoned us and went to different customer because he thought they would buy more expensive piece of furniture, hence a bigger commission. So unprofessional and unacceptable. At the end, a different employee assisted us with our purchase. I wanted to give 1 star but since the female employee was helpful to us, so to be fair, 3 stars is fair.

Don't waste your time. They give you a 4 hour window for delivery and then don't show up. I called the store and was told to either wait longer and we can't do anything else for you. Worthless customer service.

Manager lie about pricing and gives us the most expensive option...also tells about online shopping : online shopping $15 fee don't include assembly / customer service never pick up the phone / they wouldn't take care online shopping issue at store... make us angry and don't want to buy anything here

Love it

Aicha, Jayda, Lawrence and Maria were great! They were very helpful, attentive and answered questions that I had regarding the furniture that I was interested in purchasing. I was going back and forth between a sectional at Ashley’s and one at value city. I ended up purchasing the sectional at Ashley because of the over the top customer service! Thank you and I will be back!!

Furniture stores should learn to ease up on the pressure and hawk- like employees. The manager here was bashing the online Ashley site claiming he can give us a better deal. They didn't even have the sofa we wanted to see in stock and said you can't see it anywhere and if we ordered online it's not returnable. Seemed like BS to us... the furniture style is also a bit outdated.

Absolutely Wonderful! Nicole was amazing and took care of all of my needs and answered all of my questions. I bought a bed from them that will fit my needs and house perfectly.

Skip and Glen were amazing and helped me find exactly what I needed for a great deal! I could not have asked for a better experience buying furniture!

I had ordered two pieces of furniture the first week of January and they promised it would take 4 to 6 weeks. One piece of furniture came in at the 2 week mark but I have yet to receive the other piece of furniture. I have called numerous times and they say we will try and get it to you sooner and would call me back. They have two different time predictions in the system and I would never hear back from them until I called again. They finally offered me a $100 gift card which I have yet to receive that or the table I ordered. If i knew it would take this long I would have 100% gotten a table some where else. The faculty working there was nice but horrible customer service. I am extremely disappointed and here it is almost March and I still don't have a table. Be aware when buying furniture from there.

Only leaving one star just to leave a review. I bought furniture on 2/10/2019. Number 8 on the sales receipt says the following. Price Matching : If within 14 days of your purchase Ashely Furniture Homestore offers the same item you purchased for less, you are entitled to a refund or store credit. 12 days later I saw the bed that I paid $249 for online for $195. I went to the store to get the price matching honored. I was told at the store that they have to factor in delivery cost from the online order. I got upset because the statement on the sales receipt clearly says ITEM not item plus delivery. I was told the store manager would call me the next day. Of course he didn't call I had to call him. He said the same thing that the sales manager said about factoring in the delivery. I tried to explain to him that the sales receipt says item not item plus delivery. He wasn't hearing it and even asked me rudely if I wanted to cancel the furniture order. The furniture that I had for over a week. I told him no thanks and that I keep my furniture. Ashley Furniture Homestore if you put something on the sales receipt it should not be hard to have that honored. You might as well take it off because clearly you dont do item price matching. I'm applauded that price matching is mentioned on the sales receipt but won't be honored. I will never shop at any Ashley and I would encourage everyone who is reading this not to shop there either.

(Translated by Google) Good place (Original) Buen lugar

DO NOT BUY THEIR FURNITURE !!! ***VERY LOW QUALITY & OVERPRICED FURNITURE*** ***NEVER EVER BUY THE INSURANCE THEY TELL YOU TO FROM GBS ENTERPRISES (Pictures - Yelp Review)*** I bought $3400 worth of furniture and had to deal with this Junk GBS Insurance for Repair. I paid $200 for insurance so I don't have to worry about any damages. My dresser's paint got damaged and I called Ashley Furniture in Fairfax as to how to proceed with the Warranty. Ashley Furniture's Rep (Fairfax) told me to contact GBS and they will send someone to repairs. I CALLED THEM A COUPLES TIMES BUT WOULD STRAIGHT TO VOICEMAIL - That's how you know what a JUNK insurance it is. Finally after a week of trying, MEGAN (GBS Customer Care Rep) picked up and after explaining the issue, she asked me to send the Ashley's Receipt via email. It's been 2 years and few months since I sent that email and never got a response. Still waiting, may be someone will attend to it and respond back. AND THEN COMES THE FURNITURE QUALITY PART After that Incident I knew there is no point expecting a repair or a return. 1. Couch: Owensbe 2-Piece Sectional with Chaise ITEM# - APK-75104-L2 (Picture) Price (without Tax): $910 as of 8/5/2016 In less than a year this counch became a BEAN BAG. Lost all it's firmness and literally threw it when I moved out of my apartment. ***NOW BOUGHT FROM MACY's - SAME PRICE WAYYY BETTER QUALITY*** 2. Queen Mattress(Firm - I believe that's what I got unless it was shipped wrong): Can't Find on their Website Price (without Tax): $660 as of 8/5/2016 WORST MATTRESS EVER. You will wake up with a shoulder injury or back pain. For the first few months it was fine, but then I would wake up tired and would be running late for work every single day. N then within a year it lost its firmness. Recently I went to Ashley Furniture in Fairfax again just to make sure GBS is still their Insurance provider so I file an formal complaint.

Work experience ever! I paid Ashley Furniture to delivery my furniture they in return they hired a contractor to come out to deliver the furniture and they damage my walls and are refusing to repair the damages. It has been a month that I have been fighting with them and they keep referring me to the contractor who will not return my phone calls. The warehouse suggested that I take legal actions however they will not provide me with the contractors information to pursue legal actions. I only have a phone number for the contractor which now he just transfers me to voicemail. The warehouse ( Mid Atlantic Warehouse) states they are not liable since the contractors did the damages, however I feel that they hired the contractor without my knowledge and so they should be liable. I assumed when the drivers arrived to my home they actually worked for Ashley's Furniture. It's very unfortunate cause i really love my furniture and there are additional pieces to my bedroom set that i wanted to purchase but I will not give them another dime of my money or refer them to any of my friends. Ashley's customer service is not helpful, keeps telling me I need to speak with the warehouse. Then the warehouse is so unprofessional and liars. I have spoken with Tiffany Schultz who is supposed to be the Delivery Dispatch Manager, she is by far the most unprofessional and phony manager that I have ever spoke with. She has twisted the whole situation around that she actually stated that she has a recording of my fiance voice telling driver not to worry about the damages cause he would take care of them. That is a total a lie! Matter of fact the driver beg us not to report the damages cause he would get in trouble and would have to pay for the damages out of his own pocket. Mid Atlantic Warehouse is a bunch of Con Artists!

Good furniture and things.

Beware of their pricing! Check online before you go because they will charge you more than their own website. When I contacted them, they said they wouldn’t match their own website pricing! Not a very good way to ensure repeat business. Also not a good way to ensure the experience isn’t shared with others. Don’t bother emailing customer service (as the person who replies to the reviews states) or calling them either (nobody will answer as I can attest to after waiting for over 30 mins to speak to someone before just hanging up). If you’re lucky enough to get a reply or have someone answer the phone, they will only leave you more frustrated and with a still unresolved issue. Lesson learned the unfortunate way.

I have purchased living room items from this store(fairfax store) during the black Friday 17th November 2018 and untill today 1st. Jan 2019 i have recieved Nothing!! This is the worst expierence ever for me buying anything from any store or online. It doesn't not really help when you are nice in store and you deliver nothing to your clients.

Purchased a bedroom set - received 3.5 months after purchase. I was told initially I would receive it in 3 weeks. Then after multiple calls and several backtracks - received finally. However, both the sales person (Shandy) and the CSR (James) were very helpful and courteous. No issues with customer service, just they need to sort out their delivery estimates!