Ashley Store Falls Church, VA

I recently purchased a dining table from Ashley, and I had a great experience thanks to Ahmad. From the moment we started talking, he was very friendly, patient, and genuinely helpful. He took the time to answer all my questions and helped me choose the right table without making me feel pressured. His polite and respectful attitude really stood out. Ahmad made the whole process smooth and enjoyable.

Rows - very helpful

Such an easy and friendly experience. This is our second major purchase from Ashley and the customer service is top notch. Noori took amazing care to ensure that she understood exactly what we wanted and what we didn't want. She showed us a wide variety of options and we found our perfect fit. She made the process so seamless. Highly recommend.

Mark is a great

Rowa made my purchase easy and they did a great job helping me with my financing options for my couch

I made my first furniture purchase at Ashley's in Falls Church. The assistant who helped me was Mark and he was extremely patient and followed up with me kindly. Ask for him when you go in ;)

Rows was amazing! So kind and knowledgeable. She wanted me to have exactly what I wanted. Thank you for your help.

Rowa at Ashley Furniture was outstanding from start to finish. She took the time to understand exactly what we were looking for in a couch comfort, durability, and something that fit both our space and style and guided us through the options without any pressure. Her product knowledge was impressive, and she explained the differences in materials, construction, and pricing in a way that made the decision easy and confident. What really stood out was her patience and attention to detail. She made sure we were completely comfortable with our choice before finalizing anything. If you’re shopping at Ashley Furniture and want someone who listens, knows the inventory well, and genuinely wants you to leave happy with your purchase, ask for Rowa. Highly recommend.

Mark was extremely knowledgeable in helping me find a couch that fit my budget and was the right size and style for my place. He was very kind and answered all of my questions!

Ahmed was extremely helpful in helping me select the right couch for me. Couches seemed of good quality! Would definitely visit again.

Asha was absolutely wonderful to work with. She was incredibly patient, knowledgeable, and took the time to explain everything thoroughly without ever making me feel pressured. She answered all my questions, helped me explore different options, and made the entire experience smooth and enjoyable. It’s rare to find someone who genuinely cares about helping customers the way she does. Thank you, Asha, for the outstanding service!

Asha was a fantastic sales rep. She was very patient with me and answered all of my questions. Also very polite and kind. Made my furniture shopping experience very smooth and pleasant.

We recently purchased a sofa and had a great experience. Ahmed was extremely helpful throughout the entire process. He patiently explained the payment plan to us and helped with all the additions and customizations we needed. He was kind, professional, and very patient. We truly appreciate his support and highly recommend asking for Ahmed if you visit!

My rep Kabir was supper helpful. He allowed me to browse without being overbearing, which I really appreciated. I decided to move forward with my purchase and I am so happy I did so!

Rowa was amazing, insightful, and very accommodating. Highly recommend asking for her when looking for furniture

Kabir was so helpful

Rowa was very helpful, walked us through the process and answered all our questions throughly! Highly recommend asking for her and gave us a great price!

Thank you Rowa for helping us to find a great couch!

Asha was excellent, I highly recommend her.

Asha Very knowledgeable and helpful.

Returning a customer for a second purchase, Mark, our sales person for both times, was incredibly knowledgeable, transparent, and willing to assist. The entire process was seamless. We visited multiple locations, and so far, this is the best and most reliable place to do business.

5 stars for Kabir at the falls church location

Ahmed was great! Thanks so much for your help! We got a great couch!

Great customer service! Mark heard all of my needs and helped me fine the perfect couch for my space. Left with a couch ordered and a great Presidents’ day discount.

I worked with Asha to select a sofa and she was very helpful in finding what I was looking for. Recommended her for any furniture search at Ashley’s.

Rowa was great

Great quality furniture and excellent customer service!

Mark was excellent! Very professional and attentive! I didn’t feel rushed or pressured, I would definitely go back in the future! The whole team was very pleasant :)

Asha was extremely helpful in assisting us in selecting a sectional that worked for us. A very smooth experience and we’re very happy w our purchase!

Mark was great!

Great experience! Rowa was very helpful and attentive!

Our experience was quick, easy and enjoyable! Maria helped us find the perfect couch to fit our space and talked us through all the details to put us at ease. Highly recommend her!!!

Good experience. Good customer service. Mark was really helpful.

Ahmed was very polite and patient, helped us find our couch!

Rowa was patient, experienced, professional and kind. If I came again I would ask for her..Great experience!

Rows was great she help me to do finance and I got what I want

Rowa was the first person to greet me and show some options in my budget and style i was looking for

Labor fantastic

Asha was very helpful!

I recently bought a couch from Ashley Furniture. Ahmed was extremely helpful and was able to configure the exact couch that I wanted! Definitely happy with my experience

Thank you, Kabir for a great experience!

Rowa helped me a lot to find my sofa. They are the best.

Mark was phenomenal. Upon entry in the store, he was polite and friendly. He allowed me to browse the store without constantly checking in on me. He was extremely informative and personal. He was also very helpful when I had questions. He didn’t try to force anything on me and tried to get me the best deals or payment setup possible. If you’re visiting Ashley Furniture in Falls Church, VA I definitely recommend Mark.

Asha was lovely and helped us find a couch right away- the first one we sat on! Quick and painless check out process.

Ms.Asha was very patient and very pleasant to work with. She was knowledgeable and extremely helpful.

my daughter and i went in looking for a dinning table and came out extremely satisfied with our purchase. we got help from a very kind gentleman named mark. Mark made sure we got exactly what we wanted and took in consideration of all our preferences.

Kabir was awesome and helped me find the perfect couch for my apartment in a quick and efficient matter. I told him exactly what I wanted and he showed me what they had that match that.

I highly recommend this place, Specially Asha is so nice and helped us a lot.

Great store , beautiful collection, and big thanks to Ahmad soliman for his customer service

Asha was very helpful with pricing & knowing items in her showroom.

Rowa is an Excellent, knowledgeable salesperson. She can also help design your space if you need guidance.

Rowa was very helpful. She gives good advise on what to pick , if you are dude like me with no woman to pick your furniture 😆👍

Rowa was very polite and professional and helped us with the process of purchasing a couch . Great customer representative overall satisfied with the store

Thank you for your suggestions, your patience and your great customer service, Asha!

Rowa She is charming and patient

Rowa was incredibly helpful and a lovely personality

Asha was very helpful with the Presidents Day Sale

We had a great experience at Ashley Furniture! Mark was very helpful and we were thrilled to find leather furniture within our budget. Great place to find nice furniture for a decent price.

Asha was amazing! Gave great customer service!

Mark was very nice and helpful helping my friend to achieve her bed frame purchase. Thank you for helping her all the way.

Ahmed was extremely helpful! He was helpful and available without making us feel rushed. It was an extremely pleasant afternoon. The furniture styles and prices are great, too

Had a delightful time buying new furniture for our house! Ahmed was an amazing salesperson, very patient and SO helpful!!

Super quick and easy process to buy a dining table. They had what we saw online in stock. Rowa was very kind, friendly, and helpful!

Ahmed was great!

I work with rowa and she is profetional and find my sectional thank you

Rowa was great she shows me the sectional the one i lik she find my style

To day Iwent to the ashly and someone helped me and he was kabir he is really good at him work

Rowa, thank you so much! You’re the best!

Mark was great to work with, no hassle. Hardest thing will be waiting for our beautiful new furniture!

I had an incredible experience shopping at Ashley Home Furniture, all thanks to Mark! I walked in looking for new furniture but was on a specific budget. Mark was patient, knowledgeable, and never pressured me. He worked tirelessly to help me find high-quality pieces at an incredibly reasonable price. What really stood out was how he went above and beyond—he stayed late to make sure all my paperwork was perfect and even helped me visualize how the layout would look in my home. If you’re heading to Ashley, ask for Mark. He truly cares about his customers and makes the whole process stress-free!

An exceptional Sales Manager Mark Maher who leads with integrity, professionalism, his communication skills is outstanding. Mark is The best sales manager at Ashley’s furniture. Thank you Mark for all your help and making it so easy for us to pick our furniture!

Mark is amazing and kind person.

I had a wonderful experience at Ashley Furniture, and I can’t say enough good things about Kabir. From the moment I walked in, he was attentive, patient, and truly focused on helping me find the right option—not just making a sale. He presented several thoughtful choices, explained the differences clearly, and gave me the space to decide without any pressure. Thanks to Kabir’s guidance, I ultimately chose a bed that I am completely satisfied with. The entire experience was smooth, professional, and genuinely enjoyable. If you’re shopping at Ashley Furniture, ask for Kabir—you’ll be in excellent hands!

Walked in just to browse & found a great deal! Mark was the associate to help us. He was patient and helpful!

Great experience! Thank you Asha!

Ahmed is so professional and kind He has good communication and very helpful 🥰

Kabir was extremely helpful in our search for a new couch!

Rowa at Ashley Furniture was absolutely amazing in helping us find our new family sectional set - Modmax — thank you so much!

Asha gulp has a lot thank you Asha

I had an excellent experience with Ahmed! His customer service is truly outstanding—professional, friendly, and very attentive. He took the time to answer all my questions, provided clear information, and made the entire process smooth and easy. It’s rare to find someone so committed to helping customers and ensuring they are fully satisfied. I highly recommend Ahmed to anyone looking for exceptional service and a trustworthy seller. Thank you, Ahmed, for going above and beyond!

Rowa is an amazing sale consultant, she was very helpful with me. Thanks for your help!

The best of all times

Ahmed ıs the best and really helpful

I needed a couch for a particular space and I received great service which was quick and thorough. keep up the good work thanks guys

ROWA was great! She was patient and accommodating. We are older and she took her time to make sure we were pleased with our purchase.

Mark is always a welcome and friendly face. I was in and out of the store very quickly after placing my order.

Mark M assisted with my couch purchase, and my other inquiries regarding furnishing my condo. He took the time to understand my budget and size restrictions. Good experience, I will shop again if needing furniture on the future.

Asha was a great help in selecting our first couch, we got the VIP experiences and it helped a lot with discounts.

We had a wonderful experience at Ashley Furniture thanks to Asha. She was extremely patient, knowledgeable, and attentive, and took the time to truly understand what we were looking for without any pressure. Asha walked us through different furniture options, clearly explained features, materials, and pricing, and helped us compare choices so we could make a confident decision. Her professionalism and friendly attitude made the entire shopping experience smooth and enjoyable. We truly appreciate Asha’s excellent customer service and would highly recommend asking for her if you’re shopping at Ashley Furniture.

Asha was absolutely wonderful to work with at Ashley Home Furniture. She was patient, knowledgeable, and genuinely focused on helping us find the right pieces rather than rushing a sale. She took the time to understand our needs, answered all our questions clearly, and made the entire experience smooth and stress-free. We truly appreciated her professionalism and friendly attitude. Highly recommend asking for Asha if you visit this store

We loved working with Kabir!! He was so kind and helpful and got us our new chair at a great price!

Kabir was great helped us get the piece we want at a great price

Mark is great!! I travel from Woodbridge to Fall church to purchase from him. He is very patient, never pushy and very personable.

Rowa was a great help with everything. Entire transaction was seamless. Highly recommend!

Asha was super helpful today, she helped me find the perfect couch for a great deal. Thank you Asha

Ahmed was great and very knowledgeable and made the entire experience wonderful.

Mark Maher. was amazing on his sales skills and knowledge about the product. Definitely coming back.

Found an amazing deal on a couch at Ashley. Noori's help with selecting and purchasing the couch was fantastic.

Noori helped us find exactly what we were looking for.

Rowa was great

Rowa was amazing! Helped use quickly and efficiently! Thank you so much!

Rowa was very helpful in assisting us with our furniture search. We found exactly what we’re looking for.

We’re so excited for the delivery of our new couch and table! Rowa was fantastic! She was very helpful and answered all our questions. If we need any furniture in the future, we know who to contact!

Rowa was phenomenal! Excellent service and experience!

My experience with Ashley was great and they is a gentle man his name Kabir give us good service

Kabir was very helpful and worked with us to find the best options for what we needed.

Pleasant experience at Ashley Furniture. Order has been placed! Should be delivered in 4-5 weeks!

Ms. Asha was a great help both days we went to Ashley. Her customer service was excellent.

We came in with no idea what to look for in a couch for our small apartment, but Asha was incredibly helpful. She took the time to answer all of our questions, was very friendly, and helped us find the perfect couch for our space. Great experience overall!

Rowa was excellent in helping us buy our furniture!

Asha was great at helping us find the right furniture for our home!

Rowa wsa graet she shows me the good mattress and I love it

Ahmed was incredibly helpful in finding furniture for our house. We were searching for a couch and a mattress. He asked about our preferences and presented us with different options. He also offered us a great deal with good prices. For the mattress, he showed us options that met our needs. Overall, he was friendly and very accommodating.

Rowa was a great help and extremely patient and knowledgeable. Am very grateful for her help picking out a new couch.

We purchased a sectional and had a great experience thanks to Kabir, our Sales Associate. In a friendly, patient, and very knowledgeable way, Kabir helped us find specific pieces that would work for our quirky space, addressed our many questions, and explained every step of the process from there. Thank you!

Noori helped us on finding a good cherry colored bad frame and dresser/mirror, was a smooth process, 15% off paying cash with an extra New Years discount as well.

Kabir did a great job with helping us purchase a sofa

We were very happy with the outstanding customer service from the Ashley Furniture staff, especially Kabir. We’re absolutely loving our furniture!!

Ahmed was helpful but not pushy. He answered all of our questions with ease and allowed us to explore the store without us feeling pressured to make a purchase. Thank you, Ahmed, for a seamless couch shopping experience today!

Ahmed was great!! He helped us look at all the couches and made everything super easy

Kabir was incredibly knowledgeable and helpful! Highly recommend

Rowa was helpful

The service was amazing and straight forward. They also have lovely furnitures and mattresses

Top notch customer service! I had a wonderful experience shopping for a new bedroom set. Ahmed was very helpful and courteous, answered all questions professionally and made the purchasing experience simple and pleasant. The furniture selection is ample, with many high quality pieces. Setting up delivery was fast and easy. Everything was very efficient. Highly recommend Ashley Furniture in Baileys Crossroad!

Kabir is good communication and feedback.

Kabir is the best , he did very excellent service ,

Kabir was so helpful and made sure everything was getting delivered on time!

Rowa was beyond helpful and attentive while I was looking to buy furniture today. She made me entire experience smooth and stress free. I was lucky to have her help.

Mark was friendly and I think the service was excellent

Rowa was very professional and helpful. We will definitely recommend her.

Great experience furniture shopping here - no frills, super easy. Mark was great to work with!

(Translated by Google) Good service and good attention from Ahmed (Original) Buen servicio y buena atencion por parte de Ahmed

Mark is the best and super helpful! Part of my couch has to be ordered for a later delivery but Mark was able to make it sooner!

Rowa made my couch buying experience seamless. She was so helpful and attentive to what I wanted. Would recommend!

My man Mark is truly is here for the customers. I recommend any and everyone to goto him as there sales representative

Kabir helped us to get required mattresses and bed. Very helpful. Thank you

Kabir was super helpful and explained everything. Great experience

Kabir was very nice and helpful 💯

Helpful assistance. Kabir was great!

Kabir provided great customer service. We will be back in the future.

Mark is really helpful. He went above and beyond explaining the entire purchase and details of the furniture . We will definitely come back and look for Mark on our next purchase.

Mark was so helpful in our shopping experience!! He got us everything we wanted and more.

Rowa was soooo helpful and patient with us! Also helped us with getting the most advantageous financing... We highly recommend Ashley furniture and Rowa.

Great experience selecting and buying the Ashley sofa set today. We were not sure what kind we wanted. Mark helped us select the Biscoe sofa set. Also quick delivery at a great price.. He is very knowledgeable and eager to help. We have been buying only from the Ashley Home store for 10 years. This positive experience with Mark gave us the confidence to come back again.

Had good options and deals for couches, especially before New Year’s! Rowa was super helpful and nice.

Very helpful staff assisted me in finding an ottoman to match my couch.

Rows was wonderful! She helped us pick out the perfect sofa for our family and explained all our financing options.

We had a great experience purchasing our new furniture and could not be happier with the outcome. We purchased the Barrelton 5 piece sectional along with a dresser, and both pieces exceeded our expectations in terms of comfort, quality, and design. The sectional fits our space perfectly and has quickly become the centerpiece of our living area. Mark, our salesman, was outstanding throughout the entire process. He was knowledgeable, patient, and genuinely helpful without being pushy, which made the experience smooth and stress free. I also highly recommend purchasing the protection plan, especially if you have kids or pets, as it provides real peace of mind. Overall, this was a very positive experience, and I would absolutely recommend buying here.

I had a great experience with Mark Ashley Furniture Store. The customer service was excellent, very professional, and responsive. They answered all my questions and made the process easy and stress-free. I appreciate the communication and support so far and would definitely recommend them based on my experience.

Just had a lovely shopping experience with Rowa in northern Virginia. She was helpful, knowledgable, and provided guidance to ensure I received the best discount possible.

Had a great experience. Ahmed was very helpful.

I had a great experience at Ashley Furniture in Falls Church. Mark helped me throughout the process and he was incredibly professional, patient, and easy to talk to. What I appreciated most was how transparent he was about the pricing and payment options, no pressure and no surprises. He made sure I understood everything and helped me find exactly what I needed. Highly recommend asking for Mark if you stop by.

Rowa was very helpful with finding our furniture, and was patient with us as we finalized our purchase and came multiple times

Rowa provided exceptional service and was instrumental in helping us select the perfect pieces for our home.

Rowa was very helpful and got us exactly what we needed.

Ahmed was very knowledgeable and helpful in getting us the perfect reclining sofa and mattress bed. Highly recommended

Rowa was amazing her service was outstanding

Rows was fantastic and very helpful in finding the best pieces for my home!!

Rowa was very honest and very easygoing with me. She has very good experience. Thank you Rowa !

Rowa is helping us nicely with her big smile. we thanks so much for your help.

I had a great experience at Ashley Store in Falls Church, Va. The sales person Rowa Mazid was fantastic, very helpful, gave us time to look, no pressure. I went to look and found what I wanted. She was very helpful explained everything and was at ease. I will recommend her to everyone. I plan to go back in January and purchase other items. She is a wonderful person to have at your store and with a great smile.

Wonderful experience with Row! She helped us to pick a coach very quickly and set up the purchase very fast. Her presence is truly remarkable.

Mark was great and helped us find what we love! Thank you Mark!

Great showroom with many options to choose from! Friendly and knowledgeable sales staff! Great buying experience!

Mark was excellent in helping us find the right couch. 10/10.

Rowa was great and provided excellent customer service!

Rowa was super nice and easy to work with.

Rowa

Rowa was so helpful. Thank you!

Wassim is an absolutely phenomenal general manager! I went to the store looking for several pieces of furniture to buy for the new home I purchased and Wassim did an absolutely amazing job assisting me. I was so pleased with the professional and courteous experience I had with him. I purchased 10 furniture pieces from his store because of the master class experience. I definitely recommend everyone purchased their furniture from the specific location. 100% from a very happy customer!!!

We purchased our second furniture from Ashley store in Falls Church, their customer service team is very friendly. Specially, the sales person Kabier. He was so kind and helpful with making sure we get the best item for our house. I truly suggest buying from here.

We purchased sofa from the Falls Church store, one of the agents names Rowa was great helping us to find our choice. A very nice lady and very kind.

Second time I have been part of buying a couch at Ashely (first time the couch was for me). The people are helpful and let us browse as long as we wanted without being pushy before coming in to help with the sale. It's a fantastic way to buy furniture if you want it to be nice and last. Buying furniture online is fine if you know you are gonna ruin it in 2 years and throw it away (also if you want to be the people with the crappy couch) but Ashely is where to go if you want something nice, affordable (for its quality and longevity) and that will last you.

Rowa did a great job helping my wife and I find a couch that we loved!

Mark helped us out the whole time, great employee and very friendly. We found exactly what we were looking for!

My husband and I had a wonderful experience at this location. Make sure you ask for Ahmed!

Rowa sold me a good bed that i like and she was very good she did a excellent job

Mark helped us out he was very kind and helpful, made the process easy and simple. I would definitely come back again.

Mark was a big help with helping decide on my dining set. I highly recommend Mark if you ever need assistance

Quick and easy! Thanks Rowa!

It was such a pleasure to meet Rowa Mazid at the Ashley Store in Falls Church, VA. She was very helpful to us as we decided on a new couch, and she went through what our options were. And when we changed our mind later that day on a particular design issue, we called her and she amended our order accordingly. Thank you, Rowa! Ashley Furniture is well served by you.

Mark was very helpful!

This store is a SCAM!!! Never buy anything from here. Please read before even go there. SCAM No 1. Discount: They hike the price and offer discount on it!! SCAM No 2. Showroom: The quality of product I saw in the showroom are good. But they delivered me poor quality product. SCAM No 3. Quality: I bought one sofa, dining tables with 6 chairs and one bed frame. After few days we started sinking when we sit on the sofa or any dining chairs. And they are not comfortable at all. SCAM No 4. Insurance: 'THE BIGGEST SCAM'. When I bought furniture, they convinced me to buy a $500 insurance/warranty. The condition was ' If I do not use the insurance to fix anything, I will get that $500 as credit to buy anything from their store. After 5 years I went to claim that credit. First, they tried to refuse it. When I showed them the document, they said they would send the claim to head office. And they would call me after they get approval from head office. It's been more than 6 months since I made the claim. I've never heard back from them. And I am sure they will never contact me. I never will buy anything from Ashley. I also advice all my known people to not to buy anything from any Ashley store.

Rowa very nice and patient

Rowa was amazing and helped me with a very smooth transaction. Highly recommend.

Rowa was my salesperson today. She was very patient, informed about sizes and materials. I enjoyed working with her.

Rowa was fantastic, she was very helpful by helping me find the best couch for me. Very friendly, and efficient staff.

We had an outstanding experience at Ashley’s Furniture thanks to Rowa. She was absolutely amazing from the moment we walked in. Rowa helped us select the perfect couch, taking her time to understand our style and needs. She also noticed our interest in the dining tables and kindly offered to show us the options available. Because of her knowledge, patience, and genuine care, we ended up leaving with a beautiful couch and a stunning dining table set—both at a great and affordable price. The customer service was exceptional, and Rowa guided us step by step through the entire process with remarkable patience. We truly appreciate her professionalism and warm personality. Highly recommend asking for Rowa if you’re shopping at Ashley’s!

My visit was great. We got great quality furniture. We had Mark help us and he was great helping us find a bedroom set.

Rowa was very helpful and I was able to get what I needed and in and out of the store quickly!

Had the best furniture for my apartment and the staffs were wonderful. Mr Wassim the store manager was very kind. I will definitely be buying all my furnitures there

Rowa was great for us. Very fast and easy experience.

Rawa was incredibly good, she helped us to find a good options for our new home. We definitely come back!!

Rowe nice customer service very helpful🙏

Rowa was very nice and very helpful she took very good care of us

Rowa was great she took real good care of me.

Mark is a great salesman! He is super helpful always! Enjoyed my experience with Ashley!

Mark was patient and helped find two sectionals

Mark was super helpful and patient. We left very happy with our purchase. Thank you!

I had an amazing experience with Ahmed at Ashley off of route 7. He was super attentive and accommodating.

Rowa is a rock star. She is very knowledgeable, friendly, and professional. We highly recommend the store and specially with the support of Rowa

Rowa did a FANTASTIC job helping my husband and I pick out our new furniture!

Mark was very professional and helpful. The entire team was pleasant.

We bought a bed set and Mark helped us throughout our visit. He was very friendly and patient with us. Would recommend shopping from this store.

My girlfriend and I found a great couch for an affordable price. Mark, the associate, assisted us with our purchase.

Rowa was one of the best assistants who helped us choose our chest drawer. She was nice and welcoming and helped us get the item we were looking for

Rowa was great helping me to find my sofa

I had a lovely experience with Rowa! She was so sweet, kind and helpful. She made my whole buying process smooth and easy and helped me with what she thought would be best.

I had a horrible time navigating through the management at Ashley. I purchased a sofa sleeper in the spring also purchased a protection plan at that time. When I did so I was told that I could use that money and use it to purchase a different item. I further explained that I wanted to buy living room furniture in the fall as well as another sleeper sofa I purchased the living room set in a different store and was told since it's not from the same store I couldn't use the protection plan money. I did not hesitate because I knew I was going to be purchasing another sleeper sofa from the same store I had purchased in the spring. They refused to honor that commitment and told me I had to wait 5 years before I could use that money. I have called so many phone numbers and I asked the salesperson that I purchased the couches from to give me a corporate number and when I dial that number those phones are manned by employees in the Philippines!!!!! Terrible customer service getting someone to talk to Someone from Ashley's asked me to reach out explaining the situation and further detail. That they would like an opportunity to try and address it. Instead what I received was a phone call back with all of the excuses that I've already heard, very very poor customer service they acknowledge they have a problem with their office staff and miscommunication and still don't want to stand behind

Mark is a good saler he is very helpful

Went there to buy sofa…it was very smooth and Mark helped us find right sofa and also helped with financing it…would recommend everyone to visit there for any home decor.

Excellent customer service from Mark in Baileys Crossroads. Thank you!!

Mark at the Fairfax store did a great job. Showed us everything we were looking for. Good selstion good prices.

Wonderful service and thanks to Mr. MARK AND ROWA

I had such a great experience at Ashley Furniture thanks to Rowa. From the moment I walked in she was incredibly helpful — she listened to exactly what I wanted and gave great recommendations without ever making me feel pressured. She made the whole buying process smooth and easy, and she was so quick to assist with delivery as well. It’s rare to find someone who genuinely cares about customer needs the way Rowa does. I’m really happy with my purchase and the service I received. Highly recommend asking for Rowa if you visit this location!

Loved our experience! Needed a new couch and we were planning on going to multiple stores but Rowa helped us find a couch that perfectly fit our needs (and our space)! Could not be more excited about our purchase & experience :)

Rowa was so helpful! Process was simple. She took us around and helped us find the perfect nursery chair! Highly recommend!

Mark was so helpful with showing many options despite all the details I was looking for. I gave him my needs and space limitations and was in/out with a new sofa in less than 20 minutes!

I wanted to give some positive feedback about Mark. He was extremely helpful and patient, and he made the work much easier. I really appreciate everything he did.

Mark was great at the Alexandria location had a great experience at this location

Mark is a great sellsman

Mark is amazing!!!

Mark was very helpful and got me a quick delivery time.

Rowa

Our visit to Ashley Store was a pleasant experience. Despite our dificulties on delivery and pickup, Mark guided us through our purchase.

Great experience with Ashley Furniture. Mark was very helpful. He helped me choose the right piece of furniture for my needs. I recommend asking for Mark for assistance in choose your furniture.

Thanks Mark. Good experience

Ahmed was great, provided great advise, we tested a few mattresses and also bought a beautiful platform bed. He was patient and knowledgeable.

Mark was a great help

Mark was very helpful in our search for a couch.

Rowa Mazid, Very knowledgeable and very helpful.

Rowa helped me select some furniture and was very kind and informative!

Rowa was great and helped us get a couch quickly

Mark was very helpful and patient while helping me find the right bed. He did a great job and made the process easy. Really nice guy — thank you, Mark!

received wonderful hospitality from Mark such a nice and great person who made my day so much easier. Thank you so much!!!

Rowa was very helpful and extremely friendly. Staff was punctual and informational. Made my process quick and easy. Also appreciated the space to look around with added no pressure knowing that help was nearby. 10/10 recommend.

Mark has done an exceptional job in working with us to help meet our furniture needs.We are most appreciative of his efforts, and would recommend him highly.

I had an amazing experience at the Ashley Furniture location at 5871 Crossroads in Falls Church! Abe was absolutely phenomenal; he went above and beyond to make sure I found the perfect pieces for my bedroom. He was patient, knowledgeable, and even let me move furniture around so I could see which nightstands I preferred. That level of customer care is rare these days! The entire team at this location was friendly, professional, and clearly takes pride in what they do. I highly recommend shopping here, top-tier service all around!

Mark good man and good sales

Editing my review, which was previously 5 stars. While the in-store sales associate was excellent, the delivery, setup, and overall customer service experience with Ashley Furniture has been the worst I have encountered. We paid for delivery and assembly for a dresser and a recliner. The delivery team left within five minutes. When I inspected the dresser immediately after, I found that the handle was crooked and that three of the six drawers were incorrectly assembled—the drawer bottoms were flipped and did not align with the others. When I contacted Ashley Furniture, I was directed to a third-party company for service. When the technician arrived, he informed us that the dresser could not be repaired and that the entire dresser would need to be replaced. We declined this option. We do not want a brand-new dresser sent to a landfill, we are in the middle of painting the nursery, and our baby is arriving soon. Additionally, Ashley did not have the dresser in stock, meaning we would have had to wait for a replacement to be ordered. We requested at least a refund of the assembly fee. Ashley Furniture declined to issue a full refund and stated that we would need to return to the store in person, as they could not resolve this over the phone. This entire experience has been extremely frustrating. It is difficult to understand how furniture is delivered without any quality control—especially when obvious issues like a crooked handle and misassembled drawers are present. To make matters worse, because we declined a full replacement, we were informed that our warranty on the dresser is now void. Overall, this has been a very disappointing experience and has significantly changed my opinion of the company. Will never buy from them again!

Mark was very helpful. The process was very easy.

Rowa was really great she helped us a lot.

Rowa

Rowa was super helpful and is great what she does

Purchased a couch at Ashley furniture on 10/19/25 in Fairfax Virginia. Rowa was the sales person who assisted me. Very helpful and professional. I picked out what I wanted in a short time and the transaction was completed with no problems. Thanks Rowa

Rowa was incredibly helpful at the store. We went in looking for a couch and landed between two options. She itemized both options clearly with the financing option and without. She was able to give us a discount of around $500 to purchase today. While it was typical sales tactics, we believe we were given a fair price and was a great opportunity to save money. Will be contacting Rowa again for our next purchase!

Mark was very helpful.

Mark was extremely helpful, and we’re very pleased with the service. We’re excited to receive our new furniture soon!

Mark was really helpful for my quick in and out purchase of my new sofa !

Ahmed was extremely patient and helpful.

ROWA was great, very Iinformative and helpful

Mark was amazing with his help today. Please ask for him next time you are at Ashley’s!

Excellent store with very helpful and kind people and great prices. It is a great place, and I highly recommend it.

Rowa was great and very helpful! Love going to this store every single time.

Rowa did a great job today helping us select our furniture and. Check out.

Rowa was great, helped us get a nice little loveseat and a Tempur-Pedic for my new apartment.

Mark was very attentive and helped us with our needs.

Mark has exceptional customer service, he worked well with me and was patient through the process in store

Rowa was amazing she helped me bring my ideas to life… So professional and very sweet go see her you will love her!!!!

Rowa was great and helpful. Keep it up

Mark did a great job. Made sure my price was right and delivery was scheduled.

Mark was super nice and helpful in helping me find the item I needed!! Really appreciated his kindness and professionalism!

Rowa was a great sales associate

Mark was super helpful and helped us pick the best options!

Rowa was very helpful!

Kabir was super helpful!

(Translated by Google) Rowa was grateful and very patient (Original) Rowa was grait and big pationte

(Translated by Google) Excellent reception and treatment. Suitable prices. Thank you. (Original) استقبال و تعامل ممتاز اتمنة مناسبة شكرا لكم rowa thank you

We love Ashley and Ms. Rowan was very sweet I loved her so far she is so professional in what she does ❤️

Rowa was Exceptional!!! She KNEW what I was looking for and took me straight to it!! Her energy was uplifting and contagious!!! I had an idea, but Rowa made it a reality!!! Thanks and see you soon, Rowa!!

Great experience. Kabir was very helpful in picking a sofa. In fact, he was so helpful that I also purchased a bed, mattress, and box spring.

I had a great overall experience, great customer service and I ended up finding the couch I wanted! Kabir helped me out and he gave me all of the information I needed and explained everything to me in a clear and concise way!

Thank you María for your excellent service and help!

This location will always be my home, thank you Maria, wassim and Malcolm for everything.

The store has a very beautiful selection of house furniture, the staff is very friendly and make you feel comfortable. The sales lady name Rowa help me. She is very nice, helpful and knowledgeable. Ask for Rowa 5 star 🌟 service

Thanks so much to Kabir for the great customer services and for thoroughly answering all of my questions!

Rowa has great customer service tactics. She was very patient and knowledgeable about every product and questions that I asked. Bravo Zulu to Rowa. Thanks for everything especially your patience.

We really appreciated Rowa’s assistance finding a couch and rug to match. She helped us measure everything and gave us good staging suggestions.

Rowa was very helpful! She helped my girlfriend and I pick out a couch and rug for our home, and she gave us a huge discount!!!

(Translated by Google) Michael was very patient and kind in showing us many sofa designs until we found the one we liked. The entire checkout staff was also very attentive. (Original) Michael fue muy paciente y amable al mostrarnos muchos diseños de sofás, hasta encontrar el que nos gustó, muy buena atención de todo el personal de cajas también

Michael, was great. He did make our shopping smoothly.

Rows is the best ever selll person

I cannot recommend this furniture store more highly. Mark made to feel extremely comfortable as soon as you walk in. Mark is very knowledgeable and helpful in selecting bedroom set and mattress. All of the pieces are of the highest quality and the prices are very reasonable, according to Ashley Furniture!!!!

Rowa was a great help!

Kabir was engaging and knowledgable!

Kabir is very helpful and knowledgeable

Kabir is an excellent sell’s man who knows his tasks properly and treated us kindly. He humbly explained about the benefits we can get from being a member of ashley

Rowa gave us good care and we are happy

Charged multiple times for delivery rather than consolidating into one order. Had to negotiate not being charged for 3 separate deliveries. When the first delivery came, the drivers manhandled a white leather recliner which left black marks all over and who knows what kind of internal damages. They rolled it around on the ground - it was ridiculous!!! The salesperson quotes were not what ended up on the invoice typed up by the front desk.

They are helpful and will give the best deal guaranteed.

Rows was great!

Mark was phenomenal, found the perfect couch!

Mark was great with helping us pick out a couch. He was very friendly and gave us plenty of time and space to come to our decision. Overall a pleasant experience

Mark was very helpful and answered the questions I had when deciding between 2 sofas.

Michael was super helpful finding the right product and working with us

Very helpful and professional . Friendly . Gave very good advice on decorating room also . Please see or ask for noori when visiting this store

Mark helped us at the store. He was very professional, friendly and knowledgeable.

Great and easy experience! Ask for Noori!

Ms. Rowa was simply OUTSTANDING. She greeted me at the door with a warm smile. I told her what I was looking for and she took me right to it. She told me of all the benefits of the item and I was sold in less than five minutes. It took longer to wait to pay than it took for her to make the sale. If I or anyone I know are in the market for furniture I will send them to Ms. Rowa! Thank you Ms. Rowa!

Fine, prior good price nice white glove delivery

Mark was a huge help when I was struggling to find the perfect couch!! ⭐️⭐️⭐️⭐️⭐️

Had a good experience today at Fall church location. Michael was excellent and makes the purchase transaction go pretty smoothly. Thanks again Michael!

My girlfriend and I stopped by Ashley to look at furniture for our new future apartment, primarily a couch. Kabir was incredibly helpful in helping us find what we were looking for! Great store, great customer service, thanks Kabir!

Great experience working with Mark to buy my sofa. So great having a salesman who listens instead of pushing unwanted sales. Thanks Mark!

Abe was the best! So helpful and patient. Helped me choose great furniture and this store had great selection. Overall an excellent experience that exceeded all expectations.

Had a very great experience with Mr.Mark today here on purchasing sofa for us, excellent service!!

(Translated by Google) Noori was great. (Original) Noori was great

Mark was efficient and helpful, thanks mark!

Good experience with Michael.

Mr Mark at Ashley Falls Church was great! Super helpful, highly recommended

I purchased a bedroom and dining room set from the Ashley location in Falls Church. The sales personnel were helpful and efficient. Delivery was smooth. 2 of my pieces had manufacturing defects and the delivery team quickly identified them and instructed me on how to deal with the issues. Overall, a positive experience.

Mark is an outstanding person. He helped me in decorating my home by giving me is beautiful helping

Kabir, is the excellent service, very friendly,

Kabir did an amazing job assisting us in our purchases and went above and beyond to make sure we’re comfortable and getting the best deal. Totally recommend him for all your housing needs.

Kabir was exceptional and helped us so much! He was super friendly and didn’t pressure us. He worked with us to find good pricing and we love the pieces we picked! Thanks Kabir!

Thank you for everything

Mark was very helpful!

Highly recommend working with Rowa! I came to Ashley with specific pieces in mind, and she helped me work through the logistics and decisions. There wasn’t pressure to purchase immediately. In fact, I visited a couple other furniture stores that day to compare items, but ended up going back to Ashley because they had a better selection. Great experience overall and would go back.

Rowa was extremely helpful and friendly. She shared all of her pro tips and helped us design a couch that worked with our new house’s space and mid century modern aesthetic.

Rowa is fantastic and very helpful picking out the perfect couch for my new house. She is very knowledgeable and provides a great eye towards design.

Michael was phenomenal! He’s very knowledgeable, polite, and extremely professional. I recommend using him when you’re at this location.

It was so easy to purchase from this store! Kabir was great and so were the people that made the delivery! Would purchase from them again!

Kabir was soo very helpful did everything in his power to provide exceptional customer service.

Michael treated us super well, he was very kind and answered all our questions.

Very helpful and great service. Thanks Noori!

Rowa was wonderful. Very helpful. Excellent service. Great price.

Kaabir was good customer service he is very nice and helpful

Abe was great and helped us pick out a bed frame quick and easy. Big shoutout to Abe.

This was a great experience for my new home purchase. My salesman Kabir was exceptional, courteous, knowledgeable and helpful. He’s a keeper I’ll be back for certain!

Good selection and very helpful staff. Staff member Noori was able to help price match a sofa so that it was cheaper than listed.

Noori was very helpful in getting us our couch and got us a better price than online!

KABIR was very helpful

Kabir was a good sales man

Before returning to Ashley's Furniture Store, I visited nearby furniture stores, which offered attractive deals. However, I chose Ashley's due to the additional discounts and free delivery, which reduced the cost to an affordable amount.

Rowa, she has been brilliant with us!!!! She makes the difference in this store. She is very professional, beautiful and well presented!!! She also is a great people person filled with lots patience and make us feel home in the way she sells your products!!!! Thanks Rowa!!!

Mark was a great help. We love our new couch.

Mark was excellent!

Kabir was very helpful and professional, highly recommended him to everyone.

Had an amazing experience buying furniture! Kabir was super helpful, accommodating and kind. Will surely visit again :)

Kabir was extremely helpful and patient. He helped us in selecting the furniture for our new house. We really appreciate his help. Great guy to deal with!!

Rowa was great! Helped me pick out a nice couch and dresser in my price range.

Mark was great and helped us select our couches

Kabir was great! We were in and out in 20 mins. Super easy experience

Rowa was very helpful and it was a smooth deal to purchase sofa.

Kabir, was welcoming and applied no pressure. He was also very knowledgeable about the furniture. We needed a bedroom ser as soon as possible for our daughter who was starting school in a few days. He found which beds and mattresses were in stock. The delivery was made on Wednesday.

Michael was an amazing guy to help us find a king size bed and couch set!. Strongly recommend you go to this location and have Michael help you out! The store manager was also very kind and helped us out too!

Kabir was very great and very helpful. We were grateful for his service!

KABIR IS THE MAN!!!

Kabir was great!!

Rowa was very helpful and super kind! Highly recommend

Mark was a huge help and got us to what we needed at the right price. Great inventory and our family now has some pieces to make our home look better and feel more comfortable. Thanks Mark.

Abe and Erricka were extremely helpful. They understood and accommodated all of our needs. The store has a really great vibe.

Abe was extremely professional. The store has a great selection of items. Highly recommend.

Maher did a wonderful job.

Great working with Rowa at Ashley in Falls Church.

Kabir was extremely knowledgeable and courteous. Great customer service!

(Translated by Google) Kabir arrived looking for someone who spoke Spanish for my comfort, but he welcomed me and was kind, patient, and was a great help. Thank you very much, KABIR!!!! (Original) Kabir llegue buscando a alguien que hablara español para mi comfor pero me recibio el y fue amable paciente y fue mi gran ayuda muchas GRACIAS KABIR !!!!

Kabir was so helpful with our couch buying experience. Lots of options to choose from and he helped us pick the perfect one.

Great customer service from Rand at this location. Great prices too!

Wassim and Ericka were very helpful and professional.

Rowa was great help with finding our couch!

Mark was super nice and showed us the good quality products!! I recommend asking for him!

Rowa helped us. She was really helpful. I would recommend it.

Rowa

Erricka helped us checking out, she was very quick, knowledgeable and helpful!

Kabir was extremely helpful and very pleasant. He spent a lot of time with us, providing us with all of the information we needed to purchase a beautiful couch! Highly recommend!

Rand was very helpful in getting me my dream couch. She explained all of the options and the sales and was able to leave with a couch in less than an hour.

Rand was so helpful! She was polite, helpful, and understanding

Erricka was absolutely awesome helping us.

Erricka was really nice and explained everything thoroughly. Will be back to shop for the next room we upgrade.

We just purchased a sectional couch today and the one of salesman whose name is Kabir was very knowledgeable and helpful in accommodating us and getting us the best possible price! Highly recommended and we couldn’t have been happier with the overall experience!

Rand 5 stars

Rand was a great help. We are satisfied with our experience.

Rand was wondering and very helpful!

Great furniture in store and good prices!! Rowa was very helpful in finding my roommate and I a new couch. Definitely recommend!!

Rowa was very helpful and we were able to get our couch for an affordable price and quickly!

Rand helped us a lot with finding furniture that we were looking for. Very nice customer service and she was super nice.

Mark was incredible and made our desires, his,

Rand her deal was very helpful and she was so nice on pricing I recommend all who want to perched from Ashley to met her and deal with ms rand

Abe was amazing and very helpful! He was extremely patient and helped us find the perfect set. Would highly recommend

Abe, our sales associate was great!! Showed us the best couch options for our space, helped us with delivery and pricing options, and was super kind throughout the entire process. Highly recommend!

Kabir was very helpful and knowledgeable.

Rand great seller she got me what I want from first time 10 stars

Noori was a great help. She answered all my questions and even gave really good recommendations. Thank you!

Noori was a really helpful. She helped us out to get the right furniture

I love it ! I found all my furniture here . Noori was a great help . Manager Mark was also very nice and gave us a discount .

Noori was great! The manager mark was also really good we didn’t have to go in circles about a good deal. We got a great deal and great service. Will be coming back.

Mark was very helpful and giving us great recommendations to make our decision, great experience!

Fantastic sélection with reasonable prices! Mark was super helpful with us getting our tv stand; efficient, kind and knowledgable! I highly recommend this Ashleys store!

My fiancée and I recently purchased a new couch from this store, and Mark was incredibly kind and helpful. He was both knowledgeable and patient throughout the process.

Rowa patiently worked with us as we found the perfect furniture set for our new home. She additionally provided info on current sales and promotions that the store was offering to ensure we left with the best deals. I can easily say our family is happy and can't wait for our new furniture pieces to be delivered. Thank you Rowa & Ashley's Furniture!

Mark was super helpful and helped to get us the best deal on our couch. Good experience!

Rowa was fantastic!

Rows was very helpful and attentive - we will be back!

I bought a living room furniture set from Ashley’s in Bailey’s crossroads today with help from Rowa! She was great- she gave me a good deal plus waived delivery and got me a pillow, pretty much free! Great buying experience! Highly recommend - ask for rowa

Mark was great with helping us pick out our new sofa. We were able to find what we wanted at a fair price with a few extras during the Labor Day sale.

Mark was great in helping me choose options for my place!

Great selection! Our sales representative Kabir was very knowledgeable and helpful.

Rowa, thank you for your service.

Great place to shop at!! Mark was fabulous and helped me right away!! I would totally come to this location again!

Kabir at Ashley was phenomenal!

Rowa I HIGHLY Recommend letting her help you She so knowledgeable, helpful and not pushy ! Bringing my family back for their furniture needs soon

Kabir was super helpful and polite!! I came in just browsing, found a couch, kept it in the back of my mind to but he was so polite and straight forward, I had to buy it 😂😂 def good customer service, and quick!

Abe was very helpful and friendly. Helped me pick out a very comfortable couch at the right price point for my needs. Made the decision easier and the purchase painless.

Kabir was super helpful

Kabir was very helpful.

Mark was very helpful and kind.

We worked with Rowa and had a great experience! She helped us find what we wanted and offered a great price.

Mark provided great service while helping us pick out and purchase a couch for our new apartment!

Good

Rowan was amazing. Very helpful and patient. Would recommend having her help you with your furniture shopping needs.

Rowa was great since we came in the store. Great help

Mark on sales was extremely patient and helped us out with the price.

Rowa was FANTASTIC! She was helpful, patient, and knowledgeable, guiding me through all the options to find the perfect pieces for my new place. She listened to what I was looking for and offered thoughtful suggestions that matched what I was looking for. I left feeling confident and excited about my choices, and I couldn’t be happier with the service I received.

Rowa was great she find my furniture the one I like

We had a really hard time deciding what we wanted vs what we could afford. Over the 2 days that we deliberated, we took pictures, measurements, went home, tested, and went to other stores. In the end, we found the best quality, comfort, style, and price at Ashley’s. Mark was the best, he was patient, listened and guided us without being intrusive or pushy. Very important to me, he kept his word with everything he promised. He really inspires trust. I definitely recommend going here.

Rowa was simply the best! Fair and awesome service. Walked away completely satisfied with our new modular sectional!

Mark was amazing and treated me so well with much believes when we come back I’ll be looking for Mark! My mom and I are happy to have met him.

We took our measurements and photos of our space to our local Ashley Furniture store. We loved meeting Rowa who had excellent customer service and experience. It was great working with Rowa for our furniture needs!

Mark did a great job answering all of our questions on the purchase of a nice couch.

Rowa was amazing!! Very helpful and gave me best price!

Mark is awesome!! super pleasant, knowledgeable and no pressure.

Mark was extremely helpful when we were selecting a new dresser.

Great Service from Mark at Ashley! Mark was friendly, helpful, and made the whole process easy. He answered all my questions and made sure I was happy with my purchase. Highly recommend him

I can’t recommend this location enough! Mark was incredibly helpful with our search for a couch.

Mark was amazingly helpful today at our visit.

Mark was great and made it a super easy purchase.

Mark has been very helpful and given us the space to make the right decision for our family.

Mark was excellent to work with! He’s knowledgeable, professional and always helpful with all my furnishing needs!

I had a great experience buying a floor model Queen mattress & box spring. From the Manager of the Store and he gave me a great price. And now my husband and I are both very happy. And we sleep all through the night now. No more tossing and turning and staying up all night watching TV. And my back pain and neck pain has been reduced.lm so happy that we chose the firm hybrid mattress. It really does make a big difference in our sleep.

Mark was accommodating, friendly and gave us great options and discounts! We'll definitely come back to him for our future furniture needs.

Best selection of items here! We found our couch and dining room table here. Mark was extremelyyy helpful, patient and knowledgable. Highly recommend that you ask for him when you go in. He gave us plenty of space to shop and discuss things amongst ourselves, but was never too far away for when we had questions. Ask for MARK!!! 🙌🏽

Rowa she is a very good seller , she was professional and help me to find what i need Thank you

I was interested in a bed. While browsing, a staffperson named Abe Kadmiri offered to assist. He was able to hone in on the best model, a mattress was agreed upon and the deal was soon done. It all went smoothly and I was more than satisfied with my experience at Ashley Furniture Store. This was a two step deal by which I made my selection and paid the agreed upon charge in step one. In step two, the bed model purchased will be delivered in late August of this year to a specified address. If any assembly of the purchased model is required, then the deliverers will do the assembly upon its delivery to my apartment. It is my hope that part two goes as well as part one. If so, then I cannot help but give my highest rating to Abe and the team at Ashley Furniture Store of Falls Church, VA.

I really like shopping at Ashley. Mark was wonderful! I was buying a sofa for my daughter and he made sure everything went as smooth as possible. I love the quality of their products, and they're not too pricey. I will contact Mark for my next Ashley purchase!

Professional, polite and extremely helpful! Great experience

Found what I was looking for.

Mark was excellent.

Poor quality item and delivered damaged. More than one of the drawer runners were dislodged and screws ripped out of the wood. This item is pure junk. To add insult, the store wants me to pay $150 to return it and then I’ll get a store credit for the value of the item. I regret buying from Ashley and recommend other steer clear of them.

I found great team in this store. Kabeer helped me with the selection, he was excellent. Waseem (manager) was excellent manager he has a welcoming character and he helped me a lot and made my day be arranging suitable delivery options. I will definitely come back to this store. Thank you guys!

Rowa was great! She helped and made sure we were all set!

Mark is great! Very friendly and helpful! I world recommend him to anyone

Amazing experience! Mark was so helpful and nice! I ended up leaving with a beautiful couch and feeling super happy! Thanks Mark!

Service was excellent and very good. Thank you

Mark was amazing !! Best salesman ever - professional and courteous !

Great service! Mark took care of everything for us. Will be back to this store!

Rowa was so great and helpful!!! Gave us some sweeteners to help us get the furniture package we wanted

Mark provided great customer service! Excited to get sofa!

Great customer service 🙌🏽

Fast and easy. Excellent prices.

Mark was wonderful and helped us optimize the discounts Ashley furniture had during their Fourth of July sale!

Amazing furniture at a great price. Mark is especially great! He took care of us and got us everything we need at a great price. Ask for Mark!!

Mark was incredibly helpful and knowledgeable about the products! I will return again seeking his assistance!

Mark was fantastic! He was very helpful in his pricing breakdown for us, the warranty plans, etc. we left with a couch that we love!

Ask for mark, he helped us tremendously in picking our new couch

My daughter is moving to the D.C. area and we needed exact date furniture shipping. I was referred to Mark in your store and he was beyond helpful. He ordered all of the furniture that I wanted and went above and beyond to be sure that I will get all of the items delivered the day I need them! Thank you so much for taking some of the stress off of moving my daughter into her first apartment. It was truly a pleasure working with Mark!

Easy and quick. Sales people were helpful but not pushy. Highly recommend!

Mark is a nice guy! Thanks for the support!

Had a great experience with Maria. Staff is friendly and knowledgeable. Definitely recommend!

Noori was very helpful in showing me couches based on what I liked. I didn’t feel like she upsold me or was trying too hard. Straight to the point of looking for a couch.

Mark was so helpful and made my experience great!

Shoutout to Rowa. She was the sweetest. She gave me a great deal for a bed set with a huge discount 🤍

Mark provided excellent customer service from the time I entered the store until my purchase was complete. He was kind, patient and thoughtful! Mark took the time to help me take measurements and find the right configuration for my bedroom and living room furniture. He helped me find great deals and savings! I give this store an A+ rating.

Mark wasn't excellent sales person.He took care of all of my needs and the fabric and the professionalism was great.Thank you so

Mark was a great sales person when we went to visit Ashley Furniture Falls Church, VA. He was knowledgeable and patient and he worked with us with the price and gave us an additional discount because we purchased a dining room table as well a sleeper sofa. Highly recommend Ashley and Mark.

Mark was very helpful in assisting us with our purchase!

Great experience , was able to get living room and two bedroom sets , very affordable .. thank you Mark for everything

Mark was amazing to us

My man MARK! He gave me good deal and great help!

Mark was incredibly helpful! I would recommend him to anyone.

Great experience purchasing furniture. Mark was excellent and very helpful!

Mark was so helpful!! We told him what we needed and he was able to find the perfect couch for us in about 5 minutes!! Excellent service!!

Mark and Ms Connie Andres was very helpful and professional treat me like a king , I will be back.

Very good service. Good deals and easy experience overall

Ahmed was very helpful and professional, I’ve had a nice furniture shopping experience

Nuet was fantastic!

Mark was excellent

Rowa helped us with very professional way and worked hard with and around our budget. Thank you for your help.

Kabeer did well. Very helpful.

I had a great experience here. Our representative Noori was extremely professional and patient with our needs.

Rowa was perfect. She really helped get what we need. We saw a few pieces she suggested and were in and out in under 30 mins.

I purchased a sofa from Ashley a few days ago, and it was delivered today — I absolutely love it! Mark was incredibly helpful throughout the entire process. He found the perfect sofa that matched exactly what I was looking for and made the whole experience very comfortable and easy with his friendly and approachable manner. I called several times with questions about the sofa, and Mark was always kind and patient. A few days after the purchase, I decided to change the direction of the chaise. I called the store, and they handled it quickly and kindly. The delivery was smooth, and the setup was done fast and professionally. I'm really happy with both the product and the service!

Nuet has been very courteous and professional. She helps us all the way. She is very patient and tending to our needs.

Shopped around a bunch of places but Mark helped us find exactly what we were looking for in our budget

This was my first experience shopping at a major furniture retailer and I would absolutely recommend this store to anyone in the area! Rowa made the entire process easy and knew exactly what to recommend based on my preferences. I would absolutely visit this location and work with Rowa again!

Perfect Customer Service by Nuet!!

This is ridiculous. I bought a mattress and the encasement for the mattress. They don't allow me to return the encasement, which cost me $169. If this is a final sale, then you have to tell me when I bought it.

Nunt helps us well thank you

I love Ashley furniture. I have bought several items through the last 15 years. My salesman Mark was helpful and friendly.

Great! Kabir Hashimi was very helpful

Kabeer was incredibly friendly and helpful. We had a hassle-free experience and were able to buy a couch on the same day!

Rowa was very patience and professional!

Mark had good customer service and took care of us.

Mark was very helpful and friendly.

Mark is the MAN, he helped us with everything. We stayed for 3 hours checking, and he never left us alone. Thanks Mark, you the best

Amazing experience- see Rowa ! There was a glitch in the system and the honored the online price and then some!!!

Mark is very good service

Mark was awesome very helpful . Give him a raise ! Marcia Arlington VA

Kabeer was very helpful and informative while I searched for a couch. Thank you Kabeer!

Nuet was fantastic at helping us out and being absolutely wonderful

Very helpful and informative

Mark was a pleasure working with and was very helpful in choosing the right couch

Very good experience with Noori!

Very good experience with Noori specifically!

Sales associate Nuet did an awesome job. She helped us to find the perfect item at a great price. We really appreciate the service we received.

Nuet was very patient and helpful

Noori was lovely to work with and helped me secure the couch I wanted for a great price!

Rowa was great to work with!!

Nuet was fantastic. She took her time to show us around and find the exact couch we were looking for. She was personable and knew what she was talking about when it came to the best furniture. Could not recommend this location enough solely for her.

Kabeer was incredibly helpful and took the time to show us a variety of furniture pieces, making the entire experience smooth and enjoyable.

5871 crossroads center way falls church Kabeer played a key role in helping us explore and pursue opportunities in the furniture sector. He provided clear and detailed explanations throughout the entire process, making our experience truly exceptional. His professionalism, patience, and in-depth knowledge gave us the confidence to make informed decisions. We made our purchases because of the outstanding service and support he provided. We would also like to acknowledge the store manager for maintaining a well-organized and customer-focused environment. The teamwork and service quality reflect excellent leadership. We are very grateful for Kabeer’s guidance and highly appreciate the entire team’s contribution.

Have been coming and shopping here for years. Always great selection, service and prices. Shoutout to Mark for his help the other day.

Nick was extremely helpful in finding us a couch within our price range!!

Bought our first couch here! Great experience thanks to Mark, super helpful and personable. So kind and answered all of our questions!

Mark was amazing! He was very professional and friendly. He gave me a great deal and I was very pleased. Thank you!

Mark is beyond five stars!!

Avoid Ashley like the plague. I came in earlier this month and picked out a sectional - the sales people were fine then, albeit making unrealistic promises. Once I received the item, it gave me a severe allergic reaction. I went back to the store and was assured several times I would get a refund to my credit card. Corporate said it as well - but mind you their only solution was to tell me I should pay them to deep clean their product. After the items were picked up, I called corporate back to confirm receipt and was told suddenly that I could only get store credit and was told to go the store. At the store, the same office manager who had assured me I would be refunded to my card, told me it wasn’t possible. I am now down nearly 3k and without furniture and will be pursuing a charge back for the purchase. I would absolutely never recommend any item from Ashley, especially given their insidious behavior, blatant lies, and horrible products. Shame on you. EDIT: Regardless of what your “records” say, your office manager and your customer service line assured me several times that I would get a credit card refund. I specifically asked every time and was reassured each time. I don’t appreciate you lying about my experience to save face as a company.

Nuet was amazing! If you have any questions or looking to do a furniture purchase, go to her!!

Rowa was extremely helpful. Got a bedroom set quickly and efficiently

The team at Ashley was very friendly and helpful throughout the process, Nuet helped us answering all our questions and making sure we felt confident in our choice. We are very excited to try Nuvela line.

Mark was great. Very helpful and efficient.

Mark is really helpful and gave us a huge discount!!

Wonderful person to work with.

Thank you!! Rowa Very helpful… ☺️☺️☺️☺️

Mark helped my wife and I find our living room sofa. He listened to our needs and concerns, recommended different options, and gave us the best deal possible. Highly recommend him!

Mark Maher was great. Good customer service, worked with our budget and made the whole buying process a breeze.

Nuet was very helpful to my mother and I when picking out a new couch. She was very knowledgeable.

We were able to find what we were looking for so fast. Thanks Mark!

We had an amazing experience. Mark helped us as soon as we entered the store. He was able to find exactly what we needed after mentioning the style dresser and couch we wanted. Thank you so much for your help and professionalism! - Alex

Great service. Kabeer was very helpful!

Kabeer is the best. He is extremely knowledgeable, answered all our questions, and made sure we got the most savings available on our purchase. Highly recommend! Ask for Kabeer when you arrive and you won’t be disappointed.

Kabeer was super helpful in helping us find the perfect couch! He was able to order it for us and was very clear in communicating all the prices and everything that’s included in the protection plan. Would definitely recommend having kabeer help you out with finding furniture for your home!

Mark was great. He was very patient while I went back and forth on several options (all good options, which made it hard). He never made me feel pushed or rushed into the decision , and I would not hesitate to recommend him to anyone in the area looking for a couch.

Kabeer helped us pick out our couch today. He helped get us rushed delivery and explained the features of the couch very well. He was not pushy about financing. Overall it was a very positive experience.

Mark was extremely helpful in our selection and understanding the cost of our furniture.

We came to shop for a bed and ended up buying a recliner . Mark was great ! Very helpful and professional .. Thank you Mark

It was so nice and so quality place for furniture.In Falls Church location Mark was so helpful for choosing suitable furniture.Thank you for amazing service?

Amazing experience at this location. We came back four or five times within a week before finally pulling the trigger on our purchase, and we never once felt rushed or pressured. The associates are nothing but helpful. We had a tight budget and Kabir made a huge effort to get us every possible discount, completely exceeding our expectations. Cannot recommend this store (or Kabir!) highly enough. Thank you as well to Wassim, the manager, for accommodating us with price match and being so kind and helpful. He made sure that Kabir was able to give us the best discount as military customers. We will be back! Five stars! ⭐️⭐️⭐️⭐️⭐️

Mark was very helpful and professional!

I ended up at Ashley after visiting 3 furniture stores and found my perfect couch minutes after walking in. Kabeer assisted us with our purchase, he was very supportive and informative throughout the process.

An amazing experience super kind and lovely associates.. very recommended

Rowa was amazing! We got a new bed without any hassle, we’ll definitely be back for furniture in the future.

Kabeer was wonderful and been very helpful. He has explained everything and helped us to get a discount and get the best price. Thank you Kabeer.

Nick was very helpful in assisting us find furniture for our whole house. He was very professional and kind to work with.

Noori was so friendly and helpful. I took my time and found a dining set💕 thank you!

Kabeer was very pleasant and helpful. He was not at all pushy, while being very knowledgeable.

Rowa is such an amazing sales agent. She helped us pick the right items without rushing us. She was very professional and friendly. Recommend her to everyone going to this store. And We also loved by the way everyone treated us. Thank you

Mark was terrific! He helped get us a great deal on a couch and some matching pillows. Amazing experience!

Mark was amazing!!!

Noori was fantastic- didn’t try to oversell and answered all of our questions

My experience shopping for the first time at Ashley Furniture store was fantastic. Mark was the person who greeted and welcome us to the store. He was generous, kind, and very helpful. Mark understood our need and we were able to make our first Ashley furniture purchase. Thank you Mark

Just moved to town and came to visit. I worked with Mark and had a great experience. We managed to get to a price that worked for everyone and am having everything delivered in a few days. Thank you Mark and team for the positive experience.

Noori was fantastic and we got a real bargain!

Wonderful customer service. Kabeer was fantastic, attentive, explaining everything we needed to make a decision.

Mark was very kind and made sure we were well taken care of. Definitely recommend!!

Mark was fast and fun to work with. He was patient in showing me what was available and durable.. Ask for him if you go to Ashley's!

I had an excellent experience at Ashley Furniture thanks to Mark, one of the associates. From the moment I walked in, Mark was welcoming, attentive, and incredibly helpful. He took the time to listen to what I was looking for and guided me through different options with genuine care and professionalism. He was knowledgeable about the products and made the entire shopping experience smooth and stress-free. I truly appreciated his patience and honest recommendations. If you're visiting Ashley Furniture, I highly recommend working with Mark—you won't be disappointed!

A great furniture buying experience! Mark was super helpful and directed me to the exact sofa I wanted to see. He put in the order and helped me get a good deal with the sales going on. Will definitely come back!

Mark was very helpful

Noori helped us look and decide on furniture for multiple rooms. She was patient (with us and our 2-year-old!) and detailed oriented.

Wonderful experience at the Ashley Store in Falls Church! The showroom had various styles and selections available. Mark assisted us and helped us through our entire purchase, showing us various options of what we were looking for. He was kind, attentive, and very helpful. 5 star service to Mark

We had a great experience in-store. Mark greeted us right when we came in, and he helped us with our purchase of a new sofa. Fantastic customer service!

(Translated by Google) Mark has served us very kindly. (Original) Mark nos a atendiendo muy amablemente

Kabeer was very helpful

Rowa was very helpful and found what we needed.

Rowa gave us amazing service. We already had an idea of what we wanted and she nailed it right on the head when we told her about it. Very happy with our purchase.

Thanks Rowa. Amazingly helpful.

Mark was amazing, very helpful in finding the best deal for me. I was able to get a great bargain with his help. He did a great job helping me understand the quality of the products. The best.

Nick! The best guy to buy furnitures from, he was so kind and forthcoming right from get-go. He literally fights on your behalf, really really recommend him!

Rowa was very helpful, considerate when buying new furniture for my mother in law!

Thank you Rowa for helping my elderly mother buy furniture for the first time in 40 years!

Rowa was very nice and helpful with me in choosing the right furniture. She was patient and understood my needs.

Purchased my first couch today! Mark Maher was extremely helpful in answering all of my questions and made the purchasing process quick and smooth.

Excellent employee and polite. I bought a sofa had a great experience. An Afghan lady was there she was very helpful and kind

Great service and very friendly by Mark. He helped me find the best deal.

Mark was an absolute pleasure to work with. From the moment we stepped into the store, to accommodating our specific needs, Mark was always there to provide the best quality service. Thank you Mark and Ashley Furniture staff!

Kabeer was a very nice

Nick was very helpful with helping us pick the perfect nightstand and wardrobe for my room. He knew all the products very well and helped us pick the right item for our specific accommodations.

Rowa was fantastic in helping show me around the store! She is a great salesperson.

Rowa was great for find an outdoor table that we needed. Fantastic customer service. Looking forward to enjoying the table throughout the summer.

Excellent service from Noori, she helped me get the sofa I wanted at a great price with no sales pressure

Mark was amazing! Helped us find out dream couch

Mark was awesome from the time I walked in the door until the time I found the perfect bed set for my son. Great customer service. Thanks again Mark!!!