Ashley Store Falls Church, VA

Rowa was so helpful. Thank you!

Wassim is an absolutely phenomenal general manager! I went to the store looking for several pieces of furniture to buy for the new home I purchased and Wassim did an absolutely amazing job assisting me. I was so pleased with the professional and courteous experience I had with him. I purchased 10 furniture pieces from his store because of the master class experience. I definitely recommend everyone purchased their furniture from the specific location. 100% from a very happy customer!!!

We purchased our second furniture from Ashley store in Falls Church, their customer service team is very friendly. Specially, a lady named Rowa. She was so kind and helpful with making sure we get the best item for our house. I truly suggest buying from here.

We purchased sofa from the Falls Church store, one of the agents names Rowa was great helping us to find our choice. A very nice lady and very kind.

Second time I have been part of buying a couch at Ashely (first time the couch was for me). The people are helpful and let us browse as long as we wanted without being pushy before coming in to help with the sale. It's a fantastic way to buy furniture if you want it to be nice and last. Buying furniture online is fine if you know you are gonna ruin it in 2 years and throw it away (also if you want to be the people with the crappy couch) but Ashely is where to go if you want something nice, affordable (for its quality and longevity) and that will last you.

Rowa did a great job helping my wife and I find a couch that we loved!

Mark helped us out the whole time, great employee and very friendly. We found exactly what we were looking for!

My husband and I had a wonderful experience at this location. Make sure you ask for Ahmed!

Rowa sold me a good bed that i like and she was very good she did a excellent job

Mark helped us out he was very kind and helpful, made the process easy and simple. I would definitely come back again.

Mark was a big help with helping decide on my dining set. I highly recommend Mark if you ever need assistance

Quick and easy! Thanks Rowa!

It was such a pleasure to meet Rowa Mazid at the Ashley Store in Falls Church, VA. She was very helpful to us as we decided on a new couch, and she went through what our options were. And when we changed our mind later that day on a particular design issue, we called her and she amended our order accordingly. Thank you, Rowa! Ashley Furniture is well served by you.

Mark was very helpful!

This store is a SCAM!!! Never buy anything from here. Please read before even go there. SCAM No 1. Discount: They hike the price and offer discount on it!! SCAM No 2. Showroom: The quality of product I saw in the showroom are good. But they delivered me poor quality product. SCAM No 3. Quality: I bought one sofa, dining tables with 6 chairs and one bed frame. After few days we started sinking when we sit on the sofa or any dining chairs. And they are not comfortable at all. SCAM No 4. Insurance: 'THE BIGGEST SCAM'. When I bought furniture, they convinced me to buy a $500 insurance/warranty. The condition was ' If I do not use the insurance to fix anything, I will get that $500 as credit to buy anything from their store. After 5 years I went to claim that credit. First, they tried to refuse it. When I showed them the document, they said they would send the claim to head office. And they would call me after they get approval from head office. It's been more than 6 months since I made the claim. I've never heard back from them. And I am sure they will never contact me. I never will buy anything from Ashley. I also advice all my known people to not to buy anything from any Ashley store.

Rowa very nice and patient

Rowa was amazing and helped me with a very smooth transaction. Highly recommend.

Rowa was my salesperson today. She was very patient, informed about sizes and materials. I enjoyed working with her.

Rowa was fantastic, she was very helpful by helping me find the best couch for me. Very friendly, and efficient staff.

We had an outstanding experience at Ashley’s Furniture thanks to Rowa. She was absolutely amazing from the moment we walked in. Rowa helped us select the perfect couch, taking her time to understand our style and needs. She also noticed our interest in the dining tables and kindly offered to show us the options available. Because of her knowledge, patience, and genuine care, we ended up leaving with a beautiful couch and a stunning dining table set—both at a great and affordable price. The customer service was exceptional, and Rowa guided us step by step through the entire process with remarkable patience. We truly appreciate her professionalism and warm personality. Highly recommend asking for Rowa if you’re shopping at Ashley’s!

My visit was great. We got great quality furniture. We had Mark help us and he was great helping us find a bedroom set.

Rowa was very helpful and I was able to get what I needed and in and out of the store quickly!

Had the best furniture for my apartment and the staffs were wonderful. Mr Wassim the store manager was very kind. I will definitely be buying all my furnitures there

Rowa was great for us. Very fast and easy experience.

Rawa was incredibly good, she helped us to find a good options for our new home. We definitely come back!!

Rowe nice customer service very helpful🙏

Rowa was very nice and very helpful she took very good care of us

Rowa was great she took real good care of me.

Mark is a great salesman! He is super helpful always! Enjoyed my experience with Ashley!

Mark was patient and helped find two sectionals

Mark was super helpful and patient. We left very happy with our purchase. Thank you!

I had an amazing experience with Ahmed at Ashley off of route 7. He was super attentive and accommodating.

Rowa is a rock star. She is very knowledgeable, friendly, and professional. We highly recommend the store and specially with the support of Rowa

Rowa did a FANTASTIC job helping my husband and I pick out our new furniture!

Mark was very professional and helpful. The entire team was pleasant.

We bought a bed set and Mark helped us throughout our visit. He was very friendly and patient with us. Would recommend shopping from this store.

My girlfriend and I found a great couch for an affordable price. Mark, the associate, assisted us with our purchase.

Rowa was one of the best assistants who helped us choose our chest drawer. She was nice and welcoming and helped us get the item we were looking for

Rowa was great helping me to find my sofa

I had a lovely experience with Rowa! She was so sweet, kind and helpful. She made my whole buying process smooth and easy and helped me with what she thought would be best.

I had a horrible time navigating through the management at Ashley. I purchased a sofa sleeper in the spring also purchased a protection plan at that time. When I did so I was told that I could use that money and use it to purchase a different item. I further explained that I wanted to buy living room furniture in the fall as well as another sleeper sofa I purchased the living room set in a different store and was told since it's not from the same store I couldn't use the protection plan money. I did not hesitate because I knew I was going to be purchasing another sleeper sofa from the same store I had purchased in the spring. They refused to honor that commitment and told me I had to wait 5 years before I could use that money. I have called so many phone numbers and I asked the salesperson that I purchased the couches from to give me a corporate number and when I dial that number those phones are manned by employees in the Philippines!!!!! Terrible customer service getting someone to talk to Someone from Ashley's asked me to reach out explaining the situation and further detail. That they would like an opportunity to try and address it. Instead what I received was a phone call back with all of the excuses that I've already heard, very very poor customer service they acknowledge they have a problem with their office staff and miscommunication and still don't want to stand behind

Mark is a good saler he is very helpful

Went there to buy sofa…it was very smooth and Mark helped us find right sofa and also helped with financing it…would recommend everyone to visit there for any home decor.

Excellent customer service from Mark in Baileys Crossroads. Thank you!!

Mark at the Fairfax store did a great job. Showed us everything we were looking for. Good selstion good prices.

Wonderful service and thanks to Mr. MARK AND ROWA

I had such a great experience at Ashley Furniture thanks to Rowa. From the moment I walked in she was incredibly helpful — she listened to exactly what I wanted and gave great recommendations without ever making me feel pressured. She made the whole buying process smooth and easy, and she was so quick to assist with delivery as well. It’s rare to find someone who genuinely cares about customer needs the way Rowa does. I’m really happy with my purchase and the service I received. Highly recommend asking for Rowa if you visit this location!

Loved our experience! Needed a new couch and we were planning on going to multiple stores but Rowa helped us find a couch that perfectly fit our needs (and our space)! Could not be more excited about our purchase & experience :)

Rowa was so helpful! Process was simple. She took us around and helped us find the perfect nursery chair! Highly recommend!

Mark was so helpful with showing many options despite all the details I was looking for. I gave him my needs and space limitations and was in/out with a new sofa in less than 20 minutes!

I wanted to give some positive feedback about Mark. He was extremely helpful and patient, and he made the work much easier. I really appreciate everything he did.

Mark was great at the Alexandria location had a great experience at this location

Mark is a great sellsman

Mark is amazing!!!

Mark was very helpful and got me a quick delivery time.

Rowa

Our visit to Ashley Store was a pleasant experience. Despite our dificulties on delivery and pickup, Mark guided us through our purchase.

Great experience with Ashley Furniture. Mark was very helpful. He helped me choose the right piece of furniture for my needs. I recommend asking for Mark for assistance in choose your furniture.

Thanks Mark. Good experience

Ahmed was great, provided great advise, we tested a few mattresses and also bought a beautiful platform bed. He was patient and knowledgeable.

Mark was a great help

Mark was very helpful in our search for a couch.

Rowa Mazid, Very knowledgeable and very helpful.

Rowa helped me select some furniture and was very kind and informative!

Rowa was great and helped us get a couch quickly

Mark was very helpful and patient while helping me find the right bed. He did a great job and made the process easy. Really nice guy — thank you, Mark!

received wonderful hospitality from Mark such a nice and great person who made my day so much easier. Thank you so much!!!

Rowa was very helpful and extremely friendly. Staff was punctual and informational. Made my process quick and easy. Also appreciated the space to look around with added no pressure knowing that help was nearby. 10/10 recommend.

Mark has done an exceptional job in working with us to help meet our furniture needs.We are most appreciative of his efforts, and would recommend him highly.

I had an amazing experience at the Ashley Furniture location at 5871 Crossroads in Falls Church! Abe was absolutely phenomenal; he went above and beyond to make sure I found the perfect pieces for my bedroom. He was patient, knowledgeable, and even let me move furniture around so I could see which nightstands I preferred. That level of customer care is rare these days! The entire team at this location was friendly, professional, and clearly takes pride in what they do. I highly recommend shopping here, top-tier service all around!

Mark good man and good sales

Editing my review, which was previously 5 stars. While the in-store sales associate was excellent, the delivery, setup, and overall customer service experience with Ashley Furniture has been the worst I have encountered. We paid for delivery and assembly for a dresser and a recliner. The delivery team left within five minutes. When I inspected the dresser immediately after, I found that the handle was crooked and that three of the six drawers were incorrectly assembled—the drawer bottoms were flipped and did not align with the others. When I contacted Ashley Furniture, I was directed to a third-party company for service. When the technician arrived, he informed us that the dresser could not be repaired and that the entire dresser would need to be replaced. We declined this option. We do not want a brand-new dresser sent to a landfill, we are in the middle of painting the nursery, and our baby is arriving soon. Additionally, Ashley did not have the dresser in stock, meaning we would have had to wait for a replacement to be ordered. We requested at least a refund of the assembly fee. Ashley Furniture declined to issue a full refund and stated that we would need to return to the store in person, as they could not resolve this over the phone. This entire experience has been extremely frustrating. It is difficult to understand how furniture is delivered without any quality control—especially when obvious issues like a crooked handle and misassembled drawers are present. To make matters worse, because we declined a full replacement, we were informed that our warranty on the dresser is now void. Overall, this has been a very disappointing experience and has significantly changed my opinion of the company. Will never buy from them again!

Mark was very helpful. The process was very easy.

Rowa was really great she helped us a lot.

Rowa

Rowa was super helpful and is great what she does

Purchased a couch at Ashley furniture on 10/19/25 in Fairfax Virginia. Rowa was the sales person who assisted me. Very helpful and professional. I picked out what I wanted in a short time and the transaction was completed with no problems. Thanks Rowa

Rowa was incredibly helpful at the store. We went in looking for a couch and landed between two options. She itemized both options clearly with the financing option and without. She was able to give us a discount of around $500 to purchase today. While it was typical sales tactics, we believe we were given a fair price and was a great opportunity to save money. Will be contacting Rowa again for our next purchase!

Mark was very helpful.

Mark was extremely helpful, and we’re very pleased with the service. We’re excited to receive our new furniture soon!

Mark was really helpful for my quick in and out purchase of my new sofa !

Ahmed was extremely patient and helpful.

ROWA was great, very Iinformative and helpful

Mark was amazing with his help today. Please ask for him next time you are at Ashley’s!

Excellent store with very helpful and kind people and great prices. It is a great place, and I highly recommend it.

Rowa was great and very helpful! Love going to this store every single time.

Rowa did a great job today helping us select our furniture and. Check out.

Rowa was great, helped us get a nice little loveseat and a Tempur-Pedic for my new apartment.

Mark was very attentive and helped us with our needs.

Mark has exceptional customer service, he worked well with me and was patient through the process in store

Plenty of nut varieties.

Rowa was amazing she helped me bring my ideas to life… So professional and very sweet go see her you will love her!!!!

Rowa was great and helpful. Keep it up

Mark did a great job. Made sure my price was right and delivery was scheduled.

Mark was super nice and helpful in helping me find the item I needed!! Really appreciated his kindness and professionalism!

Nice variety of cheeses.

Rowa was a great sales associate

Mark was super helpful and helped us pick the best options!

Rowa was very helpful!

Kabir was super helpful!

(Translated by Google) Rowa was grateful and very patient (Original) Rowa was grait and big pationte

(Translated by Google) Excellent reception and treatment. Suitable prices. Thank you. (Original) استقبال و تعامل ممتاز اتمنة مناسبة شكرا لكم rowa thank you

We love Ashley and Ms. Rowan was very sweet I loved her so far she is so professional in what she does ❤️

Rowa was Exceptional!!! She KNEW what I was looking for and took me straight to it!! Her energy was uplifting and contagious!!! I had an idea, but Rowa made it a reality!!! Thanks and see you soon, Rowa!!

If you go to this Ashley Furniture, please ask for Kabir. He took really great care of me and my fiance and we are so happy with our experience. He didn’t push us at all, and let us make our own decision which is so appreciated nowadays! Lots of great options in this store and my fiance left with the biggest smile on her face!! Thank you Kabir and Ashley Furniture

Great experience. Kabir was very helpful in picking a sofa. In fact, he was so helpful that I also purchased a bed, mattress, and box spring.

I had a great overall experience, great customer service and I ended up finding the couch I wanted! Kabir helped me out and he gave me all of the information I needed and explained everything to me in a clear and concise way!

Thank you María for your excellent service and help!

This location will always be my home, thank you Maria, wassim and Malcolm for everything.

The store has a very beautiful selection of house furniture, the staff is very friendly and make you feel comfortable. The sales lady name Rowa help me. She is very nice, helpful and knowledgeable. Ask for Rowa 5 star 🌟 service

Thanks so much to Kabir for the great customer services and for thoroughly answering all of my questions!

Rowa has great customer service tactics. She was very patient and knowledgeable about every product and questions that I asked. Bravo Zulu to Rowa. Thanks for everything especially your patience.

We really appreciated Rowa’s assistance finding a couch and rug to match. She helped us measure everything and gave us good staging suggestions.

Rowa was very helpful! She helped my girlfriend and I pick out a couch and rug for our home, and she gave us a huge discount!!!

(Translated by Google) Michael was very patient and kind in showing us many sofa designs until we found the one we liked. The entire checkout staff was also very attentive. (Original) Michael fue muy paciente y amable al mostrarnos muchos diseños de sofás, hasta encontrar el que nos gustó, muy buena atención de todo el personal de cajas también

Michael, was great. He did make our shopping smoothly.

Rows is the best ever selll person

I cannot recommend this furniture store more highly. Mark made to feel extremely comfortable as soon as you walk in. Mark is very knowledgeable and helpful in selecting bedroom set and mattress. All of the pieces are of the highest quality and the prices are very reasonable, according to Ashley Furniture!!!!

Rowa was a great help!

Kabir was engaging and knowledgable!

Kabir is very helpful and knowledgeable

Kabir is an excellent sell’s man who knows his tasks properly and treated us kindly. He humbly explained about the benefits we can get from being a member of ashley

Rowa gave us good care and we are happy

Charged multiple times for delivery rather than consolidating into one order. Had to negotiate not being charged for 3 separate deliveries. When the first delivery came, the drivers manhandled a white leather recliner which left black marks all over and who knows what kind of internal damages. They rolled it around on the ground - it was ridiculous!!! The salesperson quotes were not what ended up on the invoice typed up by the front desk.

They are helpful and will give the best deal guaranteed.

Rows was great!

Mark was phenomenal, found the perfect couch!

Mark was great with helping us pick out a couch. He was very friendly and gave us plenty of time and space to come to our decision. Overall a pleasant experience

Mark was very helpful and answered the questions I had when deciding between 2 sofas.

Michael was super helpful finding the right product and working with us

Very helpful and professional . Friendly . Gave very good advice on decorating room also . Please see or ask for noori when visiting this store

Mark helped us at the store. He was very professional, friendly and knowledgeable.

Great and easy experience! Ask for Noori!

Ms. Rowa was simply OUTSTANDING. She greeted me at the door with a warm smile. I told her what I was looking for and she took me right to it. She told me of all the benefits of the item and I was sold in less than five minutes. It took longer to wait to pay than it took for her to make the sale. If I or anyone I know are in the market for furniture I will send them to Ms. Rowa! Thank you Ms. Rowa!

The parking lot is spacious.

Fine, prior good price nice white glove delivery

Mark was a huge help when I was struggling to find the perfect couch!! ⭐️⭐️⭐️⭐️⭐️

Had a good experience today at Fall church location. Michael was excellent and makes the purchase transaction go pretty smoothly. Thanks again Michael!

My girlfriend and I stopped by Ashley to look at furniture for our new future apartment, primarily a couch. Kabir was incredibly helpful in helping us find what we were looking for! Great store, great customer service, thanks Kabir!

Great experience working with Mark to buy my sofa. So great having a salesman who listens instead of pushing unwanted sales. Thanks Mark!

Abe was the best! So helpful and patient. Helped me choose great furniture and this store had great selection. Overall an excellent experience that exceeded all expectations.

Had a very great experience with Mr.Mark today here on purchasing sofa for us, excellent service!!

(Translated by Google) Noori was great. (Original) Noori was great

Mark was efficient and helpful, thanks mark!

Good experience with Michael.

Mr Mark at Ashley Falls Church was great! Super helpful, highly recommended

I purchased a bedroom and dining room set from the Ashley location in Falls Church. The sales personnel were helpful and efficient. Delivery was smooth. 2 of my pieces had manufacturing defects and the delivery team quickly identified them and instructed me on how to deal with the issues. Overall, a positive experience.

Mark is an outstanding person. He helped me in decorating my home by giving me is beautiful helping

Kabir, is the excellent service, very friendly,

Kabir did an amazing job assisting us in our purchases and went above and beyond to make sure we’re comfortable and getting the best deal. Totally recommend him for all your housing needs.

Kabir was exceptional and helped us so much! He was super friendly and didn’t pressure us. He worked with us to find good pricing and we love the pieces we picked! Thanks Kabir!

Thank you for everything

Mark was very helpful!

Highly recommend working with Rowa! I came to Ashley with specific pieces in mind, and she helped me work through the logistics and decisions. There wasn’t pressure to purchase immediately. In fact, I visited a couple other furniture stores that day to compare items, but ended up going back to Ashley because they had a better selection. Great experience overall and would go back.

Rowa was extremely helpful and friendly. She shared all of her pro tips and helped us design a couch that worked with our new house’s space and mid century modern aesthetic.

Rowa is fantastic and very helpful picking out the perfect couch for my new house. She is very knowledgeable and provides a great eye towards design.

Michael was phenomenal! He’s very knowledgeable, polite, and extremely professional. I recommend using him when you’re at this location.

It was so easy to purchase from this store! Kabir was great and so were the people that made the delivery! Would purchase from them again!

Kabir was soo very helpful did everything in his power to provide exceptional customer service.

Michael treated us super well, he was very kind and answered all our questions.

Very helpful and great service. Thanks Noori!

Rowa was wonderful. Very helpful. Excellent service. Great price.

Kaabir was good customer service he is very nice and helpful

Abe was great and helped us pick out a bed frame quick and easy. Big shoutout to Abe.

This was a great experience for my new home purchase. My salesman Kabir was exceptional, courteous, knowledgeable and helpful. He’s a keeper I’ll be back for certain!

Good selection and very helpful staff. Staff member Noori was able to help price match a sofa so that it was cheaper than listed.

Noori was very helpful in getting us our couch and got us a better price than online!

KABIR was very helpful

Kabir was a good sales man

Before returning to Ashley's Furniture Store, I visited nearby furniture stores, which offered attractive deals. However, I chose Ashley's due to the additional discounts and free delivery, which reduced the cost to an affordable amount.

Rowa, she has been brilliant with us!!!! She makes the difference in this store. She is very professional, beautiful and well presented!!! She also is a great people person filled with lots patience and make us feel home in the way she sells your products!!!! Thanks Rowa!!!

Mark was a great help. We love our new couch.

Mark was excellent!

Kabir was very helpful and professional, highly recommended him to everyone.

Had an amazing experience buying furniture! Kabir was super helpful, accommodating and kind. Will surely visit again :)

Kabir was extremely helpful and patient. He helped us in selecting the furniture for our new house. We really appreciate his help. Great guy to deal with!!

Rowa was great! Helped me pick out a nice couch and dresser in my price range.

Mark was great and helped us select our couches

Kabir was great! We were in and out in 20 mins. Super easy experience

Rowa was very helpful and it was a smooth deal to purchase sofa.

Kabir, was welcoming and applied no pressure. He was also very knowledgeable about the furniture. We needed a bedroom ser as soon as possible for our daughter who was starting school in a few days. He found which beds and mattresses were in stock. The delivery was made on Wednesday.

Michael was an amazing guy to help us find a king size bed and couch set!. Strongly recommend you go to this location and have Michael help you out! The store manager was also very kind and helped us out too!

Kabir was very great and very helpful. We were grateful for his service!

KABIR IS THE MAN!!!

Kabir was great!!

Rowa was very helpful and super kind! Highly recommend

Mark was a huge help and got us to what we needed at the right price. Great inventory and our family now has some pieces to make our home look better and feel more comfortable. Thanks Mark.

Abe and Erricka were extremely helpful. They understood and accommodated all of our needs. The store has a really great vibe.

Abe was extremely professional. The store has a great selection of items. Highly recommend.

Maher did a wonderful job.

Great working with Rowa at Ashley in Falls Church.

Kabir was extremely knowledgeable and courteous. Great customer service!

(Translated by Google) Kabir arrived looking for someone who spoke Spanish for my comfort, but he welcomed me and was kind, patient, and was a great help. Thank you very much, KABIR!!!! (Original) Kabir llegue buscando a alguien que hablara español para mi comfor pero me recibio el y fue amable paciente y fue mi gran ayuda muchas GRACIAS KABIR !!!!

Kabir was so helpful with our couch buying experience. Lots of options to choose from and he helped us pick the perfect one.

Great customer service from Rand at this location. Great prices too!

Wassim and Ericka were very helpful and professional.

Rowa was great help with finding our couch!

Mark was super nice and showed us the good quality products!! I recommend asking for him!

Rowa helped us. She was really helpful. I would recommend it.

Rowa

Erricka helped us checking out, she was very quick, knowledgeable and helpful!

Kabir was extremely helpful and very pleasant. He spent a lot of time with us, providing us with all of the information we needed to purchase a beautiful couch! Highly recommend!

Rand was very helpful in getting me my dream couch. She explained all of the options and the sales and was able to leave with a couch in less than an hour.

Rand was so helpful! She was polite, helpful, and understanding

Erricka was absolutely awesome helping us.

Erricka was really nice and explained everything thoroughly. Will be back to shop for the next room we upgrade.

We just purchased a sectional couch today and the one of salesman whose name is Kabir was very knowledgeable and helpful in accommodating us and getting us the best possible price! Highly recommended and we couldn’t have been happier with the overall experience!

Rand 5 stars

Rand was a great help. We are satisfied with our experience.

Rand was wondering and very helpful!

Great furniture in store and good prices!! Rowa was very helpful in finding my roommate and I a new couch. Definitely recommend!!

Rowa was very helpful and we were able to get our couch for an affordable price and quickly!

Rand helped us a lot with finding furniture that we were looking for. Very nice customer service and she was super nice.

Mark was incredible and made our desires, his,

Rand her deal was very helpful and she was so nice on pricing I recommend all who want to perched from Ashley to met her and deal with ms rand

Abe was amazing and very helpful! He was extremely patient and helped us find the perfect set. Would highly recommend

Abe, our sales associate was great!! Showed us the best couch options for our space, helped us with delivery and pricing options, and was super kind throughout the entire process. Highly recommend!

Kabir was very helpful and knowledgeable.

Rand great seller she got me what I want from first time 10 stars

Noori was a great help. She answered all my questions and even gave really good recommendations. Thank you!

Noori was a really helpful. She helped us out to get the right furniture

I love it ! I found all my furniture here . Noori was a great help . Manager Mark was also very nice and gave us a discount .

Noori was great! The manager mark was also really good we didn’t have to go in circles about a good deal. We got a great deal and great service. Will be coming back.

Mark was very helpful and giving us great recommendations to make our decision, great experience!

Fantastic sélection with reasonable prices! Mark was super helpful with us getting our tv stand; efficient, kind and knowledgable! I highly recommend this Ashleys store!

My fiancée and I recently purchased a new couch from this store, and Mark was incredibly kind and helpful. He was both knowledgeable and patient throughout the process.

Rowa patiently worked with us as we found the perfect furniture set for our new home. She additionally provided info on current sales and promotions that the store was offering to ensure we left with the best deals. I can easily say our family is happy and can't wait for our new furniture pieces to be delivered. Thank you Rowa & Ashley's Furniture!

Mark was super helpful and helped to get us the best deal on our couch. Good experience!

Rowa was fantastic!

Rows was very helpful and attentive - we will be back!

I bought a living room furniture set from Ashley’s in Bailey’s crossroads today with help from Rowa! She was great- she gave me a good deal plus waived delivery and got me a pillow, pretty much free! Great buying experience! Highly recommend - ask for rowa

Mark was great with helping us pick out our new sofa. We were able to find what we wanted at a fair price with a few extras during the Labor Day sale.

Mark was great in helping me choose options for my place!

Great selection! Our sales representative Kabir was very knowledgeable and helpful.

Rowa, thank you for your service.

Great place to shop at!! Mark was fabulous and helped me right away!! I would totally come to this location again!

Kabir at Ashley was phenomenal!

Rowa I HIGHLY Recommend letting her help you She so knowledgeable, helpful and not pushy ! Bringing my family back for their furniture needs soon

Kabir was super helpful and polite!! I came in just browsing, found a couch, kept it in the back of my mind to but he was so polite and straight forward, I had to buy it 😂😂 def good customer service, and quick!

Abe was very helpful and friendly. Helped me pick out a very comfortable couch at the right price point for my needs. Made the decision easier and the purchase painless.

Kabir was super helpful

Kabir was very helpful.

Mark was very helpful and kind.

We worked with Rowa and had a great experience! She helped us find what we wanted and offered a great price.

Mark provided great service while helping us pick out and purchase a couch for our new apartment!

Good

Rowan was amazing. Very helpful and patient. Would recommend having her help you with your furniture shopping needs.

Rowa was great since we came in the store. Great help

Mark on sales was extremely patient and helped us out with the price.

Rowa was FANTASTIC! She was helpful, patient, and knowledgeable, guiding me through all the options to find the perfect pieces for my new place. She listened to what I was looking for and offered thoughtful suggestions that matched what I was looking for. I left feeling confident and excited about my choices, and I couldn’t be happier with the service I received.

Rowa was great she find my furniture the one I like

We had a really hard time deciding what we wanted vs what we could afford. Over the 2 days that we deliberated, we took pictures, measurements, went home, tested, and went to other stores. In the end, we found the best quality, comfort, style, and price at Ashley’s. Mark was the best, he was patient, listened and guided us without being intrusive or pushy. Very important to me, he kept his word with everything he promised. He really inspires trust. I definitely recommend going here.

Rowa was simply the best! Fair and awesome service. Walked away completely satisfied with our new modular sectional!

Mark was amazing and treated me so well with much believes when we come back I’ll be looking for Mark! My mom and I are happy to have met him.

We took our measurements and photos of our space to our local Ashley Furniture store. We loved meeting Rowa who had excellent customer service and experience. It was great working with Rowa for our furniture needs!

Mark did a great job answering all of our questions on the purchase of a nice couch.

Rowa was amazing!! Very helpful and gave me best price!

Mark is awesome!! super pleasant, knowledgeable and no pressure.

Mark was extremely helpful when we were selecting a new dresser.

Great Service from Mark at Ashley! Mark was friendly, helpful, and made the whole process easy. He answered all my questions and made sure I was happy with my purchase. Highly recommend him

I can’t recommend this location enough! Mark was incredibly helpful with our search for a couch.

Mark was amazingly helpful today at our visit.

Mark was great and made it a super easy purchase.

Mark has been very helpful and given us the space to make the right decision for our family.

Mark was excellent to work with! He’s knowledgeable, professional and always helpful with all my furnishing needs!

I had a great experience buying a floor model Queen mattress & box spring. From the Manager of the Store and he gave me a great price. And now my husband and I are both very happy. And we sleep all through the night now. No more tossing and turning and staying up all night watching TV. And my back pain and neck pain has been reduced.lm so happy that we chose the firm hybrid mattress. It really does make a big difference in our sleep.

Mark was accommodating, friendly and gave us great options and discounts! We'll definitely come back to him for our future furniture needs.

Best selection of items here! We found our couch and dining room table here. Mark was extremelyyy helpful, patient and knowledgable. Highly recommend that you ask for him when you go in. He gave us plenty of space to shop and discuss things amongst ourselves, but was never too far away for when we had questions. Ask for MARK!!! 🙌🏽

Rowa she is a very good seller , she was professional and help me to find what i need Thank you

I was interested in a bed. While browsing, a staffperson named Abe Kadmiri offered to assist. He was able to hone in on the best model, a mattress was agreed upon and the deal was soon done. It all went smoothly and I was more than satisfied with my experience at Ashley Furniture Store. This was a two step deal by which I made my selection and paid the agreed upon charge in step one. In step two, the bed model purchased will be delivered in late August of this year to a specified address. If any assembly of the purchased model is required, then the deliverers will do the assembly upon its delivery to my apartment. It is my hope that part two goes as well as part one. If so, then I cannot help but give my highest rating to Abe and the team at Ashley Furniture Store of Falls Church, VA.

I really like shopping at Ashley. Mark was wonderful! I was buying a sofa for my daughter and he made sure everything went as smooth as possible. I love the quality of their products, and they're not too pricey. I will contact Mark for my next Ashley purchase!

Professional, polite and extremely helpful! Great experience

Found what I was looking for.

Mark was excellent.

Poor quality item and delivered damaged. More than one of the drawer runners were dislodged and screws ripped out of the wood. This item is pure junk. To add insult, the store wants me to pay $150 to return it and then I’ll get a store credit for the value of the item. I regret buying from Ashley and recommend other steer clear of them.

I found great team in this store. Kabeer helped me with the selection, he was excellent. Waseem (manager) was excellent manager he has a welcoming character and he helped me a lot and made my day be arranging suitable delivery options. I will definitely come back to this store. Thank you guys!

Rowa was great! She helped and made sure we were all set!

Mark is great! Very friendly and helpful! I world recommend him to anyone

Amazing experience! Mark was so helpful and nice! I ended up leaving with a beautiful couch and feeling super happy! Thanks Mark!

Service was excellent and very good. Thank you

Mark was amazing !! Best salesman ever - professional and courteous !

Great service! Mark took care of everything for us. Will be back to this store!

Rowa was so great and helpful!!! Gave us some sweeteners to help us get the furniture package we wanted

Mark provided great customer service! Excited to get sofa!

Great customer service 🙌🏽

Fast and easy. Excellent prices.

Mark was wonderful and helped us optimize the discounts Ashley furniture had during their Fourth of July sale!

Amazing furniture at a great price. Mark is especially great! He took care of us and got us everything we need at a great price. Ask for Mark!!

Mark was incredibly helpful and knowledgeable about the products! I will return again seeking his assistance!

Mark was fantastic! He was very helpful in his pricing breakdown for us, the warranty plans, etc. we left with a couch that we love!

Ask for mark, he helped us tremendously in picking our new couch

My daughter is moving to the D.C. area and we needed exact date furniture shipping. I was referred to Mark in your store and he was beyond helpful. He ordered all of the furniture that I wanted and went above and beyond to be sure that I will get all of the items delivered the day I need them! Thank you so much for taking some of the stress off of moving my daughter into her first apartment. It was truly a pleasure working with Mark!

Easy and quick. Sales people were helpful but not pushy. Highly recommend!

Mark is a nice guy! Thanks for the support!

Had a great experience with Maria. Staff is friendly and knowledgeable. Definitely recommend!

Noori was very helpful in showing me couches based on what I liked. I didn’t feel like she upsold me or was trying too hard. Straight to the point of looking for a couch.

Mark was so helpful and made my experience great!

Shoutout to Rowa. She was the sweetest. She gave me a great deal for a bed set with a huge discount 🤍

Mark provided excellent customer service from the time I entered the store until my purchase was complete. He was kind, patient and thoughtful! Mark took the time to help me take measurements and find the right configuration for my bedroom and living room furniture. He helped me find great deals and savings! I give this store an A+ rating.

Mark wasn't excellent sales person.He took care of all of my needs and the fabric and the professionalism was great.Thank you so

Mark was a great sales person when we went to visit Ashley Furniture Falls Church, VA. He was knowledgeable and patient and he worked with us with the price and gave us an additional discount because we purchased a dining room table as well a sleeper sofa. Highly recommend Ashley and Mark.

Mark was very helpful in assisting us with our purchase!

Great experience , was able to get living room and two bedroom sets , very affordable .. thank you Mark for everything

Mark was amazing to us

My man MARK! He gave me good deal and great help!

Mark was incredibly helpful! I would recommend him to anyone.

Great experience purchasing furniture. Mark was excellent and very helpful!

Mark was so helpful!! We told him what we needed and he was able to find the perfect couch for us in about 5 minutes!! Excellent service!!

Mark and Ms Connie Andres was very helpful and professional treat me like a king , I will be back.

Very good service. Good deals and easy experience overall

Rowa was very helpful and nice, the manager of the store also made sure that my furniture was delivered within a few days👏👏

Nuet was fantastic!

Mark was excellent

Rowa helped us with very professional way and worked hard with and around our budget. Thank you for your help.

Kabeer did well. Very helpful.

I had a great experience here. Our representative Noori was extremely professional and patient with our needs.

Rowa was perfect. She really helped get what we need. We saw a few pieces she suggested and were in and out in under 30 mins.

I purchased a sofa from Ashley a few days ago, and it was delivered today — I absolutely love it! Mark was incredibly helpful throughout the entire process. He found the perfect sofa that matched exactly what I was looking for and made the whole experience very comfortable and easy with his friendly and approachable manner. I called several times with questions about the sofa, and Mark was always kind and patient. A few days after the purchase, I decided to change the direction of the chaise. I called the store, and they handled it quickly and kindly. The delivery was smooth, and the setup was done fast and professionally. I'm really happy with both the product and the service!

Nuet has been very courteous and professional. She helps us all the way. She is very patient and tending to our needs.

Shopped around a bunch of places but Mark helped us find exactly what we were looking for in our budget

This was my first experience shopping at a major furniture retailer and I would absolutely recommend this store to anyone in the area! Rowa made the entire process easy and knew exactly what to recommend based on my preferences. I would absolutely visit this location and work with Rowa again!

Perfect Customer Service by Nuet!!

This is ridiculous. I bought a mattress and the encasement for the mattress. They don't allow me to return the encasement, which cost me $169. If this is a final sale, then you have to tell me when I bought it.

Nunt helps us well thank you

I love Ashley furniture. I have bought several items through the last 15 years. My salesman Mark was helpful and friendly.

Great! Kabir Hashimi was very helpful

Kabeer was incredibly friendly and helpful. We had a hassle-free experience and were able to buy a couch on the same day!

Rowa was very patience and professional!

Mark had good customer service and took care of us.

Mark was very helpful and friendly.

Mark is the MAN, he helped us with everything. We stayed for 3 hours checking, and he never left us alone. Thanks Mark, you the best

Amazing experience- see Rowa ! There was a glitch in the system and the honored the online price and then some!!!

Mark is very good service

Mark was awesome very helpful . Give him a raise ! Marcia Arlington VA

Kabeer was very helpful and informative while I searched for a couch. Thank you Kabeer!

Nuet was fantastic at helping us out and being absolutely wonderful

Very helpful and informative

Mark was a pleasure working with and was very helpful in choosing the right couch

Very good experience with Noori!

Very good experience with Noori specifically!

Sales associate Nuet did an awesome job. She helped us to find the perfect item at a great price. We really appreciate the service we received.

Nuet was very patient and helpful

Noori was lovely to work with and helped me secure the couch I wanted for a great price!

Rowa was great to work with!!

Nuet was fantastic. She took her time to show us around and find the exact couch we were looking for. She was personable and knew what she was talking about when it came to the best furniture. Could not recommend this location enough solely for her.

Kabeer was incredibly helpful and took the time to show us a variety of furniture pieces, making the entire experience smooth and enjoyable.

5871 crossroads center way falls church Kabeer played a key role in helping us explore and pursue opportunities in the furniture sector. He provided clear and detailed explanations throughout the entire process, making our experience truly exceptional. His professionalism, patience, and in-depth knowledge gave us the confidence to make informed decisions. We made our purchases because of the outstanding service and support he provided. We would also like to acknowledge the store manager for maintaining a well-organized and customer-focused environment. The teamwork and service quality reflect excellent leadership. We are very grateful for Kabeer’s guidance and highly appreciate the entire team’s contribution.

Have been coming and shopping here for years. Always great selection, service and prices. Shoutout to Mark for his help the other day.

Nick was extremely helpful in finding us a couch within our price range!!

Bought our first couch here! Great experience thanks to Mark, super helpful and personable. So kind and answered all of our questions!

Mark was amazing! He was very professional and friendly. He gave me a great deal and I was very pleased. Thank you!

Mark is beyond five stars!!

Avoid Ashley like the plague. I came in earlier this month and picked out a sectional - the sales people were fine then, albeit making unrealistic promises. Once I received the item, it gave me a severe allergic reaction. I went back to the store and was assured several times I would get a refund to my credit card. Corporate said it as well - but mind you their only solution was to tell me I should pay them to deep clean their product. After the items were picked up, I called corporate back to confirm receipt and was told suddenly that I could only get store credit and was told to go the store. At the store, the same office manager who had assured me I would be refunded to my card, told me it wasn’t possible. I am now down nearly 3k and without furniture and will be pursuing a charge back for the purchase. I would absolutely never recommend any item from Ashley, especially given their insidious behavior, blatant lies, and horrible products. Shame on you. EDIT: Regardless of what your “records” say, your office manager and your customer service line assured me several times that I would get a credit card refund. I specifically asked every time and was reassured each time. I don’t appreciate you lying about my experience to save face as a company.

Nuet was amazing! If you have any questions or looking to do a furniture purchase, go to her!!

Rowa was extremely helpful. Got a bedroom set quickly and efficiently

The team at Ashley was very friendly and helpful throughout the process, Nuet helped us answering all our questions and making sure we felt confident in our choice. We are very excited to try Nuvela line.

Mark was great. Very helpful and efficient.

Mark is really helpful and gave us a huge discount!!

Wonderful person to work with.

Thank you!! Rowa Very helpful… ☺️☺️☺️☺️

Mark helped my wife and I find our living room sofa. He listened to our needs and concerns, recommended different options, and gave us the best deal possible. Highly recommend him!

Mark Maher was great. Good customer service, worked with our budget and made the whole buying process a breeze.

Nuet was very helpful to my mother and I when picking out a new couch. She was very knowledgeable.

We were able to find what we were looking for so fast. Thanks Mark!

We had an amazing experience. Mark helped us as soon as we entered the store. He was able to find exactly what we needed after mentioning the style dresser and couch we wanted. Thank you so much for your help and professionalism! - Alex

Great service. Kabeer was very helpful!

Kabeer is the best. He is extremely knowledgeable, answered all our questions, and made sure we got the most savings available on our purchase. Highly recommend! Ask for Kabeer when you arrive and you won’t be disappointed.

Kabeer was super helpful in helping us find the perfect couch! He was able to order it for us and was very clear in communicating all the prices and everything that’s included in the protection plan. Would definitely recommend having kabeer help you out with finding furniture for your home!

Mark was great. He was very patient while I went back and forth on several options (all good options, which made it hard). He never made me feel pushed or rushed into the decision , and I would not hesitate to recommend him to anyone in the area looking for a couch.

Kabeer helped us pick out our couch today. He helped get us rushed delivery and explained the features of the couch very well. He was not pushy about financing. Overall it was a very positive experience.

Mark was extremely helpful in our selection and understanding the cost of our furniture.

We came to shop for a bed and ended up buying a recliner . Mark was great ! Very helpful and professional .. Thank you Mark

It was so nice and so quality place for furniture.In Falls Church location Mark was so helpful for choosing suitable furniture.Thank you for amazing service?

Amazing experience at this location. We came back four or five times within a week before finally pulling the trigger on our purchase, and we never once felt rushed or pressured. The associates are nothing but helpful. We had a tight budget and Kabir made a huge effort to get us every possible discount, completely exceeding our expectations. Cannot recommend this store (or Kabir!) highly enough. Thank you as well to Wassim, the manager, for accommodating us with price match and being so kind and helpful. He made sure that Kabir was able to give us the best discount as military customers. We will be back! Five stars! ⭐️⭐️⭐️⭐️⭐️

Mark was very helpful and professional!

I ended up at Ashley after visiting 3 furniture stores and found my perfect couch minutes after walking in. Kabeer assisted us with our purchase, he was very supportive and informative throughout the process.

An amazing experience super kind and lovely associates.. very recommended

Rowa was amazing! We got a new bed without any hassle, we’ll definitely be back for furniture in the future.

Kabeer was wonderful and been very helpful. He has explained everything and helped us to get a discount and get the best price. Thank you Kabeer.

Nick was very helpful in assisting us find furniture for our whole house. He was very professional and kind to work with.

Noori was so friendly and helpful. I took my time and found a dining set💕 thank you!

Kabeer was very pleasant and helpful. He was not at all pushy, while being very knowledgeable.

Rowa is such an amazing sales agent. She helped us pick the right items without rushing us. She was very professional and friendly. Recommend her to everyone going to this store. And We also loved by the way everyone treated us. Thank you

Mark was terrific! He helped get us a great deal on a couch and some matching pillows. Amazing experience!

Mark was amazing!!!

Noori was fantastic- didn’t try to oversell and answered all of our questions

My experience shopping for the first time at Ashley Furniture store was fantastic. Mark was the person who greeted and welcome us to the store. He was generous, kind, and very helpful. Mark understood our need and we were able to make our first Ashley furniture purchase. Thank you Mark

Just moved to town and came to visit. I worked with Mark and had a great experience. We managed to get to a price that worked for everyone and am having everything delivered in a few days. Thank you Mark and team for the positive experience.

Noori was fantastic and we got a real bargain!

Wonderful customer service. Kabeer was fantastic, attentive, explaining everything we needed to make a decision.

Mark was very kind and made sure we were well taken care of. Definitely recommend!!

Mark was fast and fun to work with. He was patient in showing me what was available and durable.. Ask for him if you go to Ashley's!

I had an excellent experience at Ashley Furniture thanks to Mark, one of the associates. From the moment I walked in, Mark was welcoming, attentive, and incredibly helpful. He took the time to listen to what I was looking for and guided me through different options with genuine care and professionalism. He was knowledgeable about the products and made the entire shopping experience smooth and stress-free. I truly appreciated his patience and honest recommendations. If you're visiting Ashley Furniture, I highly recommend working with Mark—you won't be disappointed!

A great furniture buying experience! Mark was super helpful and directed me to the exact sofa I wanted to see. He put in the order and helped me get a good deal with the sales going on. Will definitely come back!

Mark was very helpful

Noori helped us look and decide on furniture for multiple rooms. She was patient (with us and our 2-year-old!) and detailed oriented.

Wonderful experience at the Ashley Store in Falls Church! The showroom had various styles and selections available. Mark assisted us and helped us through our entire purchase, showing us various options of what we were looking for. He was kind, attentive, and very helpful. 5 star service to Mark

We had a great experience in-store. Mark greeted us right when we came in, and he helped us with our purchase of a new sofa. Fantastic customer service!

(Translated by Google) Mark has served us very kindly. (Original) Mark nos a atendiendo muy amablemente

Kabeer was very helpful

Rowa was very helpful and found what we needed.

Rowa gave us amazing service. We already had an idea of what we wanted and she nailed it right on the head when we told her about it. Very happy with our purchase.

Thanks Rowa. Amazingly helpful.

Mark was amazing, very helpful in finding the best deal for me. I was able to get a great bargain with his help. He did a great job helping me understand the quality of the products. The best.

Nick! The best guy to buy furnitures from, he was so kind and forthcoming right from get-go. He literally fights on your behalf, really really recommend him!

Rowa was very helpful, considerate when buying new furniture for my mother in law!

Thank you Rowa for helping my elderly mother buy furniture for the first time in 40 years!

Rowa was very nice and helpful with me in choosing the right furniture. She was patient and understood my needs.

Purchased my first couch today! Mark Maher was extremely helpful in answering all of my questions and made the purchasing process quick and smooth.

Excellent employee and polite. I bought a sofa had a great experience. An Afghan lady was there she was very helpful and kind

Great service and very friendly by Mark. He helped me find the best deal.

Mark was an absolute pleasure to work with. From the moment we stepped into the store, to accommodating our specific needs, Mark was always there to provide the best quality service. Thank you Mark and Ashley Furniture staff!

Kabeer was a very nice

Nick was very helpful with helping us pick the perfect nightstand and wardrobe for my room. He knew all the products very well and helped us pick the right item for our specific accommodations.

Rowa was fantastic in helping show me around the store! She is a great salesperson.

Rowa was great for find an outdoor table that we needed. Fantastic customer service. Looking forward to enjoying the table throughout the summer.

Excellent service from Noori, she helped me get the sofa I wanted at a great price with no sales pressure

Mark was amazing! Helped us find out dream couch

Mark was awesome from the time I walked in the door until the time I found the perfect bed set for my son. Great customer service. Thanks again Mark!!!

Great store! Kabeer was super helpful

Nori was an amazing saleswoman. She was very patient as we tried every single living room set 😂 and she was also very knowledgeable.

I want to thank Mrs. rowa for her wonderful treatment. She was really very nice and friendly Thank you so much 😘

Hello I visited Ashley furniture today and was greeted by an awesome sales associate name MARK, he got me in and out and definitely satisfied with my purchase 😊 please visit and ask for MARK MARK MARK if he is not there walk back out!! Located on Leesburg pike VA!!

Noori was extremely helpful, patience with us during our visit, and was able to help us find the perfect couch for our new home. Highly recommended!

Mark was a great associate, extremely accommodating and very helpful.

Kabeer was very helpful

Johnny was the best salesman ever!!!!!!!!!! Very knowledgeable!!!!!!!!!!!!!!!!!

Just had the best experience at Ashley Furniture. Noori was so helpful and helped me pick out furniture for my new apartment. She listened to what I wanted/needed and showed me the best options for my new apartment. She was not pushy and didn’t try to sell me more than what I needed.

Absolutely phenomenal shopping experience for furniture for our new home. Johnny was fantastic to work with and patiently waited for us to arrive in the area to settle on our items. We truly appreciate him and the managers for taking such great care of us!

Johnny was very helpful!!

Johnny was awesome to work with!

Mark was amazing! He was very patient and knowledgable. He made our experience very easy. I definitely recommend working with him!

Rowa sales associate was very helpful and informative. Thank you for making it an easy purchase.

Rowa provided the best customer service and is the best associate!

Nuet was one of the best sales rep I've encountered in a while, even by being in sales myself. She was personable, very detail oriented and gave me exactly what we were looking for.

Mark was great, helped us all the way

Rowa is an amazing sales professional. Had great experience.

Mark

Kabir gave excellent service. We will definitely come back to him.

Mark was super helpful in selection and price information for everything in the store. We were able to make the decision easily. Thanks Mark !

Thank you Mark Maher for your nice customer service.I really appreciate it.

Kabeer ....amazing and extremely knowledgeable sales associate! Fantastic shopping experience!!!

Nuet was very friendly and took the time to show me all the available sofas from a variety of prices. She was also get me a variety of discounts.

Johnny the best person

👌🏼

Johnny He is She was well-mannered and patient.

Mark did a great job helping me with my bedroom set! He is very patient answering all my questions. I recommend the store.

Nick was a great help , got the furniture we needed.

(Translated by Google) Mr. Mark treated us very well, 100 points (Original) El Señor Mark nos atendió muy bien , 100 puntos

Great experience! Nick was very helpful and attentive.

Rowa do great jobe with us

Mark is one of the best customer services provided us. Politely, kind and humble Heseserved to be honored John

After a miserable experience attempting to do business with a competing furniture store, it was a breath of fresh air to walk into the Bailey's Crossroads Ashley location. We were quickly greeted by Mark, who listened carefully to the specific sectional couch layout we wanted, and made it happen within ten minutes. No hard upselling, just good smooth customer service and a specific delivery date was determined right there. We are very excited to receive our new couch!

Nuet is awesome, I’m an old customer of hers and she is the best!

Mark helped us with great customer service we had a best customer service with friendly attitude and knowledgeable.

We received excellent customer service. Mark was wonderful! The whole process of buying sofa and coffee table was so smooth and easy. Thanks Ashley store!!

Great service! Great discounts!😁

Rowa had excellent customer service. And good communication skills. We where pleased.

Mark demonstrated exceptional professionalism and expertise during my visit to Ashley's Furniture. He was not only a highly skilled salesman but also incredibly helpful, ensuring a smooth and positive shopping experience.

Mark was super patient and helpful in helping us find the perfect room set up even when we weren’t sure what we wanted!

NUET Is probably one of the best sales people I ever worked with before!! Thank you so much Nuet!! I'm going to love my furniture!!!

My fiancé and I were shopping for a new bed/mattress. Mark was who helped us and he was amazing he answered all our questions and explained things throughly. We will definitely be coming back in the future and working with Mark on further purchases

I had a very good experience at Ashley Furniture. Mark, my showroom salesman was very instrumental and quite helpful on helping me find the right soda for my mother. Everything I asked for he found in a couch that I purchased. Thanks again, Mark and Ashley furniture!

Very helpful people . The sale person is very Experienced.

Noori was amazing!!!! She was extremely helpful! We had to bring our 3 kids into the store with us and Noori was extremely patient with us as we picked out our new furniture and tested new mattress! We highly recommended working with Noori. And added bonus was having Wassim working with us to finalize delivery!

Rowa she is vey helpful

There was an excellent selection and great discounts. We had a wonderful experience with Rowa, our associate. She was very helpful and not a pushy sales person.

Kabeer was wonderful and very helpful to me and my family. He helped us with the process of getting a dining room and bedroom sets.

Mark helped us , and he showed very good customers services and being so decent and great .

Wonderful and easy buying experience. Nick was incredible! His knowledge, transparency, and kindness were top notch.

Nick was fantastic in helping us find the perfect sofa (leather). We can’t wait to have our basement furnished with our brand new couch from Ashley! Thank you Nick for your professional expertise and friendly advice with us! We could not be more happy.

Proffesinal And Exellincy Servvic

Johnny was extremely helpful. He made shopping easy, listened to my preferences, and have me a good deal! Highly recommend coming to see him if you are looking for furniture.

Rows mazid amazing personality great sales person with good altitude

Rowashe is amazing great personality She so good

Wonderful service here at Ashley Furniture. With no pressure, excellent recommendations and easy to work with Mark

ROW A was amazing. She thoroughly walked me through the entire store and offered expert help and great advice. Great experience all around. Very happy with the service and professionalism.

Rowa was super helpful from start to finish. I came in earlier in the week to look at couches and she didn’t stop until she found the perfect couch for me at a great price. If you’re looking for a sales associate you can trust I would highly recommend her.

Mark did a great job in helping us with our new couch purchase. Professional, efficient, personable, and worked to get us the best possible deal. We felt no pressure from him our whole time at the store. Ask for him!

Mark was a great help, very friendly and knowledgable. Made the process a breeze. Thank you, Mark.

Thoroughly enjoyed our experience here today. Mark was a GREAT help to us and showed us all the things that would fit our family room, so that we wouldn’t have to walk around searching through the entire store. We found our perfect sectional! Great variety here too - will be back for other furniture items for future projects. Clean store, well lit, and lots of room to walk around. Thank you, Mark!

Kabeer was great!! He exceeded expectations in every respect, highly highly recommended!!!!

Kabeer at Ashley in Falls Church was simply amazing today! Went above and beyond to make our moving experience very enjoyable!

Great service. Nuet & her manager accommodated my requests. Very happy customer

Rowa was very helpful!

We were able to get a beautiful table at a great price! Nuet was great and worked with us to figure out cost, payment, and delivery.

Nuet was very knowledgeable and helpful in helping us choose new living room furniture. Got me a great deal and added discounts. Highly recommended.

Great service and worked with me in the pricing! Very satisfied!

Mark was so helpful and professional! Thank you for everything and your support and assistance

Mark excelled job

Mark is the best salesman he is very helpful and try to make me comfortable He explained about quality and convince me to buy. Actually my plan was to look not to buy

Mark is absolutely a nice salesman. No pressure in buying things and nice person!

Very helpful. Nuet was great!

Mark was excellent! Helped my Dad and I find a couch to set up my new apartment.

Ordered my couch to be delivered by end of this month. It was supposed to hit the warehouse by 3/24 and be at my home this week. I can't even get a realistic estimate of when it will be delivered. Moreover, the store did not return the multiple phone calls and voicemails I left inquiring about it.

Nuer Sales women helping us very good .

Mark was excellent. Very attentive and knowledgeable.

Maria is a blessing, as soon as I came in she welcomed me warmly. Although I didn’t buy anything, I left with a better understanding of what I wanted. Thank you very much

Nuet was very kind and helped me a lot looking for furniture for my new apartment!

Noori was exceptionally professional and helpful in our process of looking for furniture. We really appreciate the cooperation and willingness to be patient, and we were extremely happy to purchase.

Nuet and the store manager were very helpful. Awesome as usual!

Very helpful, friendly

Mark was so very helpful finding everything we needed for our new apartment!

Excellent experience from start to finish.

Rowa,is so fantastic lady, she has a powerful convinceing power. But, i am so glad

Great service! Mark was very helpful and they provide flexible delivery dates.

Rowa

Rowa was very professional and helpful when I was looking for bedroom furniture.

Mark he was really great with us !! Helped us find out type of sofá we wanted and good person!

Nick was the most helpful sales rep and made sure I got the best deal possible!! He answered all of my questions and had great advice for my first big furniture purchase. Everyone at the store was so kind and helpful!

Mark was great! He immediately greeted us as we walked in, introduced himself and then gave us space to browse. As we walked around he informed us of other areas to look. Once we made a decision he, helped complete the purchase and made the process easy.

Nuet is amazing. She spent so much time with us and we had a blast learning more and more about all of the options we have we were looking for a sofa and she convinced us to get a loveseat as well. We love her!

Johnny was amazing. He was able to get my roommate and I everything we need with no hassle. Extremely helpful! He should get get a raise!

Johnny is the greatest! He was extremely helpful and kind. We could not be happier and we will definitely be coming back to work with him in the future.

Great service, very helpful staff. There was a good sale and though the actual cost was different from the calculated cost, the staff honored the price. Noori and Wassim were awesome!

Roes great customers services

Rowa, she is an amazing person and give a very great customer service.

Johnny was extremely helpful. Made my shop for a bedroom set and couch very enjoyable. He knew just what I was looking according to what I described. I will be recommending friends and family to him.

Had a great experience here. Nuet was extremely helpful and gave me the best deals possible. They not only matched online prices but beat them and included the 5-year warranty and free delivery and assembly! Couldn’t recommend them enough, especially Nuet.

Mark is a good seller person

Rawa was very nice, she gave us many options and special prices.

Mark he is very helpful and kind

Mark good service explains everything correctly

Mark was excellent! Great experience at Ashley today…..super friendly and very efficient! Highly recommend you ask for him!!!!!!

Nuet is fabulous! She is very knowledgeable and had all the answers I needed. She gave many suggestions and helped me settle with my decision. I’ll be back to see her!

Kabeer was amazing. We needed furniture for a small room and he was able to provide a solution that is comfortable and attractive. We’ll be back for future purchases.

Mark was great!!

When my boyfriend and I purchased a couch last month at Ashley at the Falls Church location, we were thrilled with the service, as can be seen by my original review below. However, after publicly praising the store and swiping our card, the customer service become completely nonexistent and the store backed out on what they said about finding us the right pillows and ensuring our happiness with our couch. I have emailed the store multiple times since purchasing an expensive couch with no response. This was after we followed up about the pillows ourselves and was told that despite being told we'd get them, they wouldn't be coming. There has been zero outreach to us since our purchase and we have no idea what is going on with our couch and pillows. It is impossible to get a hold of Johnny or the store manager or the store customer service. We have been totally ghosted. This is absolutely unacceptable when buying what should be an expensive, forever piece of furniture for your home that you are looking forward to. Since March 19 I have been trying to get ahold of someone to no avail. Would not recommend shopping here unless they are able to remedy the situation. -- Johnny at Falls Church was exceptional. He worked to get us the right price and find the right couch and is making sure we get the right pillows. He was very patient and made sure we knew all the options.

Nick on the floor was great—informative, fair, and extremely helpful. I appreciate how he made buying home furniture easy. I’ll be back and just asking for Nick.

I went to ashley falls church and I work withe rowa she was amazing and very good help

I had a very pleasant experience. Excellent customer service. My sales associate Sayed was professional and got me the best price on my new bed set , I highly recommend shopping at this Ashley Furniture location.

I had a wonderful experience at the Ashley Furniture store in Falls Church today! Johnny (I hope I got his name right) was incredibly helpful, patient, and knowledgeable. He went above and beyond to help me find exactly what I was looking for. I previously had a bad experience at the Woodbridge location, but Johnny completely changed my perspective with his outstanding customer service. He is from Palestine and was truly kind and welcoming. If you’re looking for a great shopping experience, I highly recommend visiting this store and asking for Johnny!

Mark was exceptional in helping me find furniture for my new home!

Kabeer is very professional and helpful

We were looking for a sectional and dinning room set, Noori was very patient and helpful with the process.

Mark was very helpful during my visit. Not pushy and very informative.

Rowa and Connie were excellent in helping me find a couch and discuss financing options.

Rowa was extremely helpful with me coming in to pick out a new couch. Friendly, quick and knowledgeable!

Had an amazing experience with Rowa Sales person, i’d love to have such experience again and again in my future home decor purchase Thank you

Nick was great!

Wonderful experience. Noori was very helpful and accommodating to our needs. The store was nice and neat.

Mark did a great was very patient and accommodating to what I needed. Lied to about delivery time not so happy about that .

Nuet was amazing from the time I walk in to the time I finish the process. If you planing on visit this store I definitely recommend her.

Noori is great! So helpful!

Had a great time shopping for sofas. Noori was extremely helpful and got us a great deal.

Johnny was great! Super helpful.

Rowa was very personable and helpful today during my shopping for a sleeper sofa and chair at Ashley Furniture. She is knowledgeable about the products and offered good points. I highly recommend her and appreciate her assistance.

Meryem was extremely helpful. She approached us and did not pressure us! She answered all of our questions and made our entire experience amazing. When we pay off our living room furniture we will be getting new bedroom furniture with her as well :)

Friendly helpful people. Great service and I love my new recliner.

Noori was wonderful! And incredibly knowlegdeable

My experience here was great! Mark greeted me and helped me with purchasing a sectional couch. He walked me through all my options and helped me get a couch that I was very happy with!

Mark was very helpful and was able to understand what I was looking for. He assited me and made sure I was happy with my purchase.

No returns after 72 hours. Bought a mirror which proved too heavy. It was still in perfect condition but they refused to let me return it so I’m stuck with it!

The sales staff worked with me and my wife to dind the right seating solutions for a small space in our home. They didn't have the sofa on showroom floor but the found a new model and that just came out in their catalog. I haven't had any follow-up on the progress of my sofa. We are going on three weeks since we purchased the sofa, but yet no contact with us on the delivery.

Very pleasant experience at Ashley Furniture yesterday! Was immediately greeted by Nick who was very thoughtful with the various floor models he show us. He understood what I was looking for and that I had a certain budget. After finding the perfect couch he was very thorough with the order process and triple checked with me that all the details were correct. I felt like he had my best interest in mind and I appreciate that! Thank you Nick and the team at Ashley Furniture!

The initial experience was great, but follow-up/follow through and business practices are lacking.Was told couch delivery was going to be 3-4 weeks initially. Ended up finding another couch through another vendor that could deliver earlier. Called to cancel and was told couches were suddenly in warehouse and they could deliver within 2 days—If I hadn’t called to cancel would I still be waiting 4 weeks? Why didn’t someone call to schedule delivery if items had arrived at warehouse? Lastly I was told that in order to cancel the order I physically had to drive 45 minutes to the store since they could only cancel if I was there in Person—and I’m out of town the next few weeks so have not been able to make it in yet. Every company has an automated cancellation button somewhere in the system, so seems like an antiquated business system. Overall, they did great with the initial sale but follow-up/follow through and business processes were woefully antiquated/outdated. or lacking all together.

I had a fantastic experience at Ashley Furniture thanks to Ms. Nuet and Maryam! They were both incredibly helpful, patient, and knowledgeable. They took the time to understand my needs and guided me to the best furniture options for my home. Their customer service was outstanding, making the entire shopping process smooth and enjoyable. I truly appreciate their professionalism and kindness—I highly recommend working with them!”

Thanks for Mark help ma a lot with baying sofa and he is too kind and respectful to all my family And thanks again Mark

Rawa was great at helping us find the perfect furniture and decor.

Rowa is amazing! Very friendly and helpful, made the process of getting our new couch very easy!

The stores is excellent as well the attention! All furniture is high quality. Nuet provide us an incredible service giving us all the information in detail and patiently. She is great!

Fantastic service by Rowa!

Great salesperson! Delivery was on time and efficient and with a very friendly crew!

Mark was helpful but didn't hover. We had a good experience.

I have just completed a purchase from Ashley. Rowa, the sales associate, provided us, me and my wife, with outstanding services. She listened carefully to our needs and provided us with exactly what we need. She didn't pressure us in anyway, though she spent over 2.5 hours showing us around and explaining different options available. Her welcome smile didn't leave her face. She made us feel home and provided solutions to few of our concerns. Thank you so much Rowa, keep up the great work. Regards., Mayer & Reem

Rowa was indeed very helpful and knowledgeable. She answered all of my questions and offered solutions to all of my concerns. I purchased a bedroom and a dining room. Thank you Rowa for all the support you provided to us

NUET, a fantastic sales person in Ashley. she is very much kind, helpful, and cooperative.

Nuet was wonderful!! She is wonderful work with and will make you happy!!

Very satisfied.

Muzhgan Noori Sales Associate This is the second time I deal with her and buy through her. Madam Noori is wonderful in the way she deals and gave us the appropriate price.

That’s great! Here’s a simple and positive review you can write: “I recently purchased furniture from Ashely the sale is Nuet and I’m really impressed! The quality is excellent, and it works just as expected. It’s well-made, looks great, and has been a great addition to my [home/lifestyle/routine]. I highly recommend it to anyone looking for [specific benefit of the product]. Definitely worth the purchase!” Feel free to personalize it with details about what you love most about it!

I was looking for a sleep sofa and Nuet helped me and she was great.

Johnny was an amazing person to work with. Definitely would recommend him. Amazing person to work with.

Kabeer was amazing, great salesman. Very knowledgeable.

Jonny provided great service and was helpful , big shoutout

Hi Nick, I just wanted to take a moment to thank you for your time and assistance with our recent sofa purchase. Your knowledge and professionalism were truly appreciated. We really appreciate the effort you put into helping us and look forward to working with you again in the future. P.S. A big thank you to the store manager as well! Best, Daniel & Yulkiana

Fantastic selection and great discounts. Nick worked hard to make sure we got the best deal available and the perfect piece.

Rowa was amazing and i will came again and again to work with her

Rowa was a great professional saleswoman with vast experience, ask for her if u shop from ashley.

Nuet was very friendly and informed helped us pick out the perfect couch for our new home 5/5 would recommend

I had an amazing experience purchasing a mattress here. Rowa was so incredibly patient, taking the time to explain all the different options and helping me find the perfect fit for my needs. She answered all my questions thoroughly and never made me feel rushed or pressured. Her patience is admirable considering it took me a long time to make a decision. I highly recommend her. Thanks to her I left feeling confident in my purchase, and I couldn’t be happier with my new mattress!

Excellent Customer Service from Nuet!

We had a great experience! Nick was not pushy and definitely worked with our budget. Will for sure recommend to friends.

Came in with zero expectations but meeting Rowa was the game changer! She helped guide my thought process and designed my living room! Can’t wait to see the finished product at home. Highly recommend visiting the store and working with a designer like Rowa 🙌🏼

We came into Ashley with a vague idea of the couch we wanted to purchase. Luckily we met an employee named Rowa who assisted us to find the perfect couch for our home! Thank you to Rowa and Ashley Furniture store for making a hard decision easy! We’ll be back!

Mark was very helpful in getting me a new couch!

Rowa was fantastic! My husband and I came in looking for a sleeper couch and she helped us and we found the perfect one!

Had a great shopping experience with Rowa, who walked us through sleeper couches before we chose one to bring home. Thank you!

Mark was super helpful with our purchase of a new living room set.

Kabeer helped to find my couch that I liked, he was very helpful and patient. I recommend him for everyone.