Ashley Store Falls Church, VA

Ashley Store

(703) 933-8842

5871 Crossroads Ctr

Falls Church, VA, 22041

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Store hours

Open today: 10:00 AM - 09:00 PM

Monday 10:00 AM - 09:00 PM

Tuesday 10:00 AM - 09:00 PM

Wednesday 10:00 AM - 09:00 PM

Thursday 10:00 AM - 09:00 PM

Friday 10:00 AM - 09:00 PM

Saturday 10:00 AM - 09:00 PM

Sunday 11:00 AM - 07:00 PM

About Ashley

The Ashley Store in Falls Church, VA represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.

Store Details

The Ashley Store in Falls Church, VA is committed to being your trusted partner and style leader for the home. This commitment has made Ashley The Largest Furniture Store Brand in North America with more than 1000 locations worldwide. No matter which Ashley Store location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley Stores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley Store showroom today!

Ashley Store Falls Church, VA

In-store offers

What our customers say

4.4

(2896 reviews)

70%

21%

FILTER Star Ratings

Robert Bausch

Dec 10, 2024

Mark and Connie were both very helpful.

earldean thompson

Dec 10, 2024

Rows was very helpful very knowledgeable thank you very much

Eddie Saint

Dec 09, 2024

Mark at Ashley Furniture falls church was a great professional. Answering all questions and ensuring we have the best deal possible. If you need to furnish your place and need to talk to someone, Talk to Mark!

Karim Ismail

Dec 09, 2024

I can’t recommend Rowa enough! They made the process of purchasing all my furniture an absolute breeze. From start to finish, Rowa went above and beyond to help me find exactly what I needed while securing the best prices around. Their expertise and dedication to customer satisfaction were unmatched. Every piece I purchased fits perfectly in my space, and I couldn’t be happier with the quality and value. If you’re looking for someone who truly cares about getting you the best deals, Rowa is the person to go to. Five stars all the way!

natasha clark

Dec 08, 2024

Mark was fantastic! He helped me find the perfect couch.

Gabriel Cordova

Dec 08, 2024

I came 12/8/24 to look for a sofa and dining table. Kabeer welcomed my mom and I and helped us to find a good set with the last day of Black Friday deal. Left very satisfied. Definitely recommend!

Raul Alfaro

Dec 08, 2024

Kabeer provided great service all the information that was needed and was not pushy. Great customer service I would recommend.

Terry Kelly

Dec 08, 2024

Kabeer was very knowledgeable and helpful. Only problem was the availability on some items

Roy Settles

Dec 08, 2024

Rowa was amazing and very good help she find my living room

Erin Mendoza

Dec 07, 2024

We were looking for a sofa /recliner and found one that we really really like that fots our space. Rowa was able to help us get an awesome deal..

Maggie Harris

Oct 07, 2022

Multiple issues with this Ashley Furniture store, but I'll begin with the purchasing process. Please be advised that what they will not tell you upfront is that you have two options to pay 1) pay in full on the spot or 2) required to apply and use their credit card to purchase the items. Ashley Furniture has only electronic versions of the terms and conditions documents located at the store when I was there - so when my partner and I were reading the terms and conditions, the sales associate took it upon himself to click by himself the 'accept' button. We asked the sales associate to undo that action and go back so that we could continue reading the terms and conditions, and if we agreed to them, then we would click accept ourselves. The sales associate said there was no process to electronically return to the terms and conditions page. We asked for a physical form of the terms and conditions, and they said they do not carry them at the store. Additionally, as we were trying to locate a physical copy, our sales associate loudly announced that the credit card had been approved and said we needed to buy more because we hadn't reached the credit limit. This all was highly unprofessional, unacceptable, and reckless. Cut to months later when the mattress and bedframe finally arrive. The mattress was fine for the first few months, but it started to sink on one side. This was a one-sided mattress, and we rotated it, thinking the mattress would fix itself, and it did not - it got worse. We sent pictures and descriptions of the mattress and emphasized that it had not even been 1 year, and the sinkage was already visible. The store sent out a third-party company to measure the sinkage, and it totaled 0.5 inches, and they argued that the warranty only covers 1.0+ inches. We explained the basic concept that it's not even been a year, and the bed has sunk already halfway to the warranty requirement, so it's clearly a malfunction that should be replaced. They rejected our claim and closed that book. I would not recommend Ashley Furniture.

Sharon

Sep 17, 2022

I need to edit my initial positive review and rating due to the manager’s unprofessional behavior and handling of an issue regarding inconsistent messaging from a salesperson and their questionable and unethical sales tactics (i.e. telling us one price and telling another customer a much higher price for the same item in front of us; pushing us to immediately give him a 5-star review on Google even before the transaction was finalized and actually touching my husband’s phone to give a thumbs up). We get that salespeople need to get a commission and franchises may have different policies compared to the corporate website, and this was explained to us in a calm and professional manner by Wassim, but only after the manager (didn’t catch his name, but he wears glasses) was immediately super defensive, condescending, dismissive and aggressive in tone, cutting us off, and raising his voice and walking away even after I accepted the initial explanation of the price difference online versus in store. At that point, my main concern was that rather than apologizing for the misunderstanding and actions of his staff at the beginning of the conversation and explaining the situation in a civil and professional manner, he came at us with guns blazing, refusing to acknowledge until well after he was called out on it that his staff messed up. I get it - employees make mistakes and to be honest, I wasn’t even mad about that. At the end of the day, we just wanted a straight explanation in a calm manner, and it was given to us by Wassim, NOT the manager/supervisor. Perhaps we shouldn’t have been that surprised at this manager’s behavior because earlier, while we were waiting for the transaction to be processed, we overheard him speaking in a similar aggressive manner to another customer. Granted, that customer was a bit more assertive than us, but he still shouldn’t have been on the phone on the sales floor, within earshot of other customers, loudly complaining about the situation and being quite nasty. Even if the customer was wrong, you walk away and vent - not do it in front of prospective buyers. The explanation we got from his apologetic colleague for his behavior was that he was “new,” but that’s not really a valid excuse for someone in a leadership role. Anyway, once we were able to have a civil and more professional discussion with Wassim and the transaction was adjusted, we were fine. This just all could have been prevented if the message was consistent from all parties at the very beginning.

Omar

Sep 17, 2022

This one star is a reflection of the questionable ethics in the building and the manager, didn't catch his name, some white guy with glasses and ill-fitting clothes who was completely stand-offish and unprofessional. Walked away in the middle of us discussing our issue. We had an issue with how our salesperson misrepresented pricing and policy (namely price matching) and MAKING us give him a 5-star review even before the transaction was complete. He even went as far as TOUCHING MY PHONE, SELECTING THE THUMBS UP AND ATTEMPTING TO RATE HIMSELF WHILE MY PHONE WAS STILL IN MY HAND! We were directly told by the salesperson that "if you see a lower price ANYWHERE", we could price match online. We later went back to the store only to have the manager tell us that, because they are a franchise, they don't do that, not even with Ashley's own website. They basically only price match themselves. Fine, we were understanding of that once it was explained. Again, the main issue was with the lack of transparency and misrepresentation by our salesperson. When we expressed this, the manager immediately became defensive and aggressive, continuously talking over us and doing everything but apologize or accept any sort of accountability on behalf of him or his salespeople. He kept repeating that our total price was less than what we would get online "and that's how franchises work". We reiterated that we understood the explanation, but our problem was we were lied to. He then abruptly walked away while my wife was still talking. Only after Wassim began to help us resolve our issue did the manager return and admit things were communicated poorly. While he eventually apologized for the poor communication, he never once apologized for his behavior. Sad thing is that none of these behaviors will be corrected. The manager should be in a cubicle, not in a customer-facing leadership role. P.S. Fingers crossed that we don't get punished for our honesty and that we actually get our furniture.

Kimberly Hodge

Aug 23, 2022

DO NOT SHOP HERE. My experience with this store was terrible. I was overcharged and received poor customer service throughout the experience. Additionally their protection plans are a rip off and do not actually do anything if your items are damaged. I purchased a table and four chairs with a protection plan from Ashley on May 14, 2022. I was very excited by my purchase and when I got home from the store looked up my table online to send pics to friends and family. At this point I noticed the table was over $260 cheaper online. I called the sales person and after a lot of back and forth they agreed to reimburse me for half the difference. They claimed they couldn’t give me the full difference because I’d get the money back on my warranty if I didn’t use it and their delivery included set up of the table. I begrudgingly agreed because I liked the table a lot. On July 26, 2022 my table and chairs was delivered. I checked the top and the base and everything looked fine so I signed off on the table. There was a black line in the table top but it was minor so I let it go. Unfortunately due to some health issues I wasn’t able to use the table immediately. I finally got to enjoy a meal at my table on August 10th. As I was eating I noticed a rough spot on the side of the table. At this point I noticed a crack. I inspected the entire endge of the table and noticed 3 cracks. I called the store the next day and I sent them pictures. Eight days later the store came back and stated the cracks were cosmetic so there was nothing they could do. Additionally all defects must be reported within 72 hours and there were no allowances for health issues. But they said to contact my protection plan and they could take care of it. I called the protection plan and opened a claim. Unfortunately they said that they also couldn’t help me either. My protection plan is for 5 years but anything in the first year falls on the store so I should call them back with my claim number. I called the store back only to be told no but I could appeal to the service center. I did this and was told because I’d reported damages outside of the 72 hour window after delivery there was nothing I could do and this decision could not be changed. They said to call the protection plan company back and explain this and this it’s on them to fix. The protection plan company said that because the damages could have occurred prior to or during delivery it wasn’t covered. Only accidents caused by the customer were covered. Because I couldn’t remembered a specific incident causing the damage it was on the store to fix. In all I’ve made over 10 phone calls and every time I’ve been told it’s the responsibility of another party. I will never purchase anything from this Ashley or any other Ashley furniture store again. This was my first expensive furniture purchase and I am extremely disappointed. Not only did they refuse to fix or replace the table, no offer was made to provide even a partial refund or a store credit.

Zewdu

Dec 31, 2021

We have had a good year 2021 except this TRAUMA. We purchased a sectional sofa in Dec 2020 from Ashly Furniture Falls church, VA and we were told it would be delivered within 4-12 weeks. however, we did not receive it until may/June 2021. after we received the sofa, the quality was not good enough. So, We needed to return part of the sofa & paid additional $100 pick-up fee and then the store wanted to charge us 30% restocking fee. We spoke to customer service & due to their late delivery timeline & poor customer Service communication, they agreed to charge us 10% cancelation fee instead. After a few back and forth with them, we went to Ashly furniture falls church to get our refund. one of the customer manager we spoke to reiterate that we were to be charged 10% fee-not 30%. The store manager disagreed & insisted that he's going to charge us 30%. We repeated to him the conversations we've been having with them, but the store manager (he said his name is Ray) and he was not even wearing a name tag) escalated it...started shouting & yelling at us. This was unnecessary so we started recording our interaction."Ray" demanded that we stopped recording, or he'll call the police & said,"I PROMISE YOU, I WILL GET YOU ARRESTED" We told him that was his choice to do so. He called 911 & claimed that he was being "harassed" by a customer; we called 911 as well & told the police what was really happening.When the Police arrived, "Ray” asked the police to make us delete the recording & escort us out.The Police told him we had every right to record the conversation as the Police himself was recording this event as well.The Police told us to deal with the refund issue with the appropriate party & to keep paper trail. We submitted compliant to BBB and we received our refund a couple of weeks ago. This process has been physically, emotionally draining & it has been causing unnecessary distress to us. BBB to take the appropriate measure as there are multiple complaint online & this store manager/location to be held accountable for the emotional distress they have caused to customers. I forwarded the video to @WTOPNews @WUSA9 @NPR . Thanks!

Amanda Beety

Apr 26, 2021

Two stars because I like their furniture - buying experience & customer service is terrible. In store experience : I had looked online and found a loveseat I liked for $580. I went into the Falls Church store and saw the loveseat listed in-store for $1500! YIKES. The sales person asked me if I was interested and I said yes, but I was not going to pay the in-store fee. He said he was able to honor the fee I saw online, but I had to show him on the website because he did not initially believe me. I was right though and the current price of the item was about 1/3 of what I saw on the store pricetag. I did not like that had I not done my own research, i would have only been offered a fee almost 3 times the price. It made me very skeptical of buying anything else. He told me there would be a $250 delivery fee on top, but that it was going to be the same online. He said we could have it delivered within 5 business days, great! I walked around the store and when I came back I waited for about 15 minutes in line to be helped... but then I gave up. If I can get the same price online, what is the incentive for buying in-store? However, my online experience was not great either. First, I found that it was going to be 6 weeks before it could be delivered. Since the person in store told me 5 days I called the Falls Church Store. They said they couldn't take credit card over the phone so if I wanted quick delivery I needed to come back to the store. I said I would rather wait 6 weeks. i don't own a car and I had such a negative experience it wasn't worth it. It worked out because I discovered online that my $250 delivery fee was waived! So thank goodness I didn't buy in-store, the sales associate was not telling the truth that i couldn't get a cheaper deal online. But the other part I did not like is that the price of the item was charged as a pending fee to my credit card every week! Every single week i got a new credit card charge and the old one had disappeared. They were not charging me multiple times, but it is impossible to budget accordingly when your cc statement is constantly fluctuating. I did not like this. Finally, I didn't get a say in my delivery time they just sent me an email every time it was rescheduled, but the people who moved it in were great, very efficient, and on time.

Monica Cox

Oct 29, 2020

If I could give zero stars, I would. I went to the store in person because they were supposedly having amazing sales that were better than the online prices. The items I wanted were not in the store so I left to go home and take my time looking online for the items. I then found things I wanted. I called the store to make the order and was told I could only get the in store prices if I came back to the store. That’s fair, right? So I drive back to the store and when I get there, the prices I was quoted was MORE expensive than the online prices. Now, they did match the online prices, but I could have ordered it online and saved a trip to the store. I signed the contract saying it will be delivered between 2 and 6 weeks from the day of purchase. When it was 6 weeks out, I called to check on it. They said, ma’am it’s only been 5 weeks. I counted weeks again and said, no, it’s definitely 6 weeks. Then she said, well, the contract says you can’t get a refund until 8 weeks. I said, I just want to know where the furniture is, not a refund. I called back at 8 weeks and I’m told it would be delivered that Thursday. So I make myself available to receive the delivery on Thursday. Then they did not arrive. So I called and they said, no, ma’am that’s not what we said, we said it would reach the warehouse on Thursday. (No, I was not mistaken.) anyway, Then I call back at 9 weeks and am told it was still not delivered to the warehouse. So I decided to cancel my order because I wanted furniture in my house. I had been very patient and paid far too much money to wait this long. I asked for a full refund and they say will apply the refund to my card and it will take 2-5 business days. They even verified the last four numbers of my card!!!! Then, I called back 7 days later and was told the “note in the system says” customer will come in to store to receive refund!!!!! The communication with this particular store is awful! Horrible experience. I will NEVER shop here again and will warn everyone I know to avoid this store.

Michael Lautenschlager

Oct 27, 2020

I would caution anyone from purchasing from Ashley HomeStore. I purchased a new king bed frame from the store and have not been able to use it since it arrived. First off, the furniture was delivered with a terrible chemical smell that literally took weeks to dissipate even with multiple fans running on it 24/7. Secondly, their furniture may look nice but it is poorly made and cheap. Literally 7 days after the bed was delivered the side board "wood" split . This is where the company shows their true colors. The furniture has a 1 year manufacturer's warranty- if you mention even sitting on the bed as part of when damage occurred then the manufacturers warranty is void. We bought an extended warranty as well, but be warned... the sales representatives will make it sound like the extended warranty is the best thing since sliced bread... but its not. It only covers superficial damage like scratches, etc. If you try and talk to customer service- be prepared for a unhelpful experience. Most of the folks that answer the phone don't or can't do anything for you. You will get a different answer every time you talk to someone there. If you want to speak to a supervisor, good luck with that.. not even an act of congress would get a supervisor or manager on the same call. The agent will say a supervisor will call back in 24 hours.... that will never come. After weeks of talking with customer service they said a new side board was going to be sent and should arrive in 7-10 days. On the 15th day, I called to check on what was going on and I was informed on that call that the new sideboard was going to arrive around November 27th because it was coming from "Over Seas". 7 to 10 days turned into 45 days. The bed was delivered September 12th and we opened a service call on September 20. It is October 27th and the bed STILL isn't fixed and based on what their "customer service" says that part won't even arrive until 11/27. Stay away from Ashley... please learn from MY mistakes!

Zee K

Oct 07, 2019

The story had a huge posting. UPTO 75% off. Right of the bat this was inaccurate. Salesman said, UPTO 75% off means there is free delivery, assembly and no tax. Every item had 2 prices, the actual price and the 50% off price. On the surface this seemed very good and I racked up a bill of 6300. Guess what, when I got home and luckily checked the prices of the same exact merchandise on Ashley's own website, the total came out to be about 2500 less including tax, shipping and assembly. This meant, the prices shown on products in store were hyped up to give a 50% off and even that 50% off price was about 3800 more than the full price on their website. Try getting your head around that now. As anyone would do too, I called to cancel my entire order the same evening, Of course they want you to come to store to do that because they will warn the salesman of your arrival and have him stop you from doing that. They tried to be slick by asking me my name so they can have everything ready for my arrival to which I replied, if you want me to come in person anyhow, why should I tell you who I am ahead of time? To make matters worse, on my first visit in the morning, Sales people started fighting among themselves on who saw us first. Out loud and in-front of me asking me who saw me first in a foreign language. You can see how awkward it will be for anyone. One of them backed down and in 1 hour told us 3 times to go for a lunch break and come back because we will be new customers walking in and then she can work with us. To sum up, I still bought everything, same exact brands and products. But this time, very little from Ashley. My total dropped from 6300 to 3100. I have the receipts to prove that. Your decision to purchase anything from here lies with you. I have made mine, which is, neither trust the price you see displayed in store nor believe the up-to 50 or 75% off gimmick. Take your time and do your research.

Rayhan S.

Jul 26, 2019

First of all really bad customer service, I went to the Ashley at Baliescross Road and they lie like anything. Two weeks back they had Black Friday Deal in July!! and they had 50%0ff +10% off+ we day your tax and +100 instant saving. I was like wow its a really good deal even i know they mark up their price like hell. Anyway. . . I liked the sofa that I want and told the salesperson lets close the deal. before discount sofa was around $2750, he explains to I get 50% discount and the price comes down to $1375 and on top of that 10% discount it's 1237. 50, I am like OK!!!!!! what about $100 instant savings and you pay my tax as well. He tells me it will apply is I spent $1800+. . . At first, I believed him as I was walking around I asked another salesperson the same question and he tells me I have to spend $2000+ to get that discount, so it gave me a red flag. . . . so I had their weekly flyer and it clearly said on the bottom page, if you spend $999 you qualify for all discount. so I tell him to look and he is wrong. . . he started arguing with me and told me ok we will give you 100 instant discount that's all, i was like OK!! "I understand but please explain your promotion clearly to me" but he failed to do so. . . so I asked the manager and she tells me the same bull shit and he tells me 50%+10% =55% discount. . . I am like what are you talking about!!!!!!! So. . . I am still confused and won't lose to them she gets mad and slams the sales paper in the trash can, i got mad told her I don't want to talk to you send someone else and she replies back I am the manager and I told her ok I will be calling your manager and going to complain about your scam your doing here. . she goes like " please sit down and let me see what I can do for you", "I need to call my supervisor for approval", "I don't want you to leave unhappy". At the end!!!!! they apply all the discount!!! WORD OF ADVICE DON"T BELIEVE ANYTHING THEY TELL YOU!!! DO YOUR HOMEWORK BEFORE YOU TALK INTO ASHLEY!! CALL THE HEADQUARTER IF YOU ARE CONFUSED ABOUT WHAT THEY SAY AND WHAT THEY HAVE IN PROMOTION!!

Anita M.

Jun 21, 2019

I also agree with the Zoe R. below-if I could give negative 5 stars then I would. First of all, this store is a franchise meaning that Ashley Furniture corporate doesn't have a lot of control over this store. This is important to know because when things go wrong, and believe the other posters below when they say they will, corporate will not do much about it. First off-the buying process. I did not check out the reviews before I came-I assumed it was Ashley's and a big name furniture store so it should be fine. I picked a sofa and a coffee table. The price on the sofa was about $500 more than the price on the site and about $200 more for the coffee table (this should have my first sign to run and not look back). Anyway, I pointed this out and they said that they would see if they could make me a deal. They gave me the website deal and bragged about how great they were to get me such a great deal. I once again pointed out that it was the price on the website so they are giving me the cost advertised. They said delivery would take 4-6 weeks. Second-the waiting. At 5 weeks I called an asked about the status of the couch. A very rude woman on the other end said that she didn't know and then said that they have 8 weeks to deliver it to me. Then I can get a full refund. Uh, where does it say that? Nowhere. At this point I called corporate who said they don't have control over this branch because it's a franchise. WHAT? THAT'S A THING? (Know before you go) Third-the delivery. Just before the 8 week mark my couch and coffee table arrived. The truck had A PIECE OF PAPER TAPED ON THE DOOR stating it was from some warehouse in Waldorf, MD. Huh? It took 8 weeks to come from Waldorf? And Ashley doesn't have their own trucks or use a company that doesn't have to stick a piece of paper on the door? The delivery guys were super nice. Moved in everything, helped set things up quick. That part was relatively smooth. Fourth-The aftermath (2 days later). My couch is sooooo firm. This is not the couch I sat on in the store. To the point that I have a backache and headaches from sitting on it. There is also a disgusting odor coming from the couch-smells like a mix of marijuana and sweat. It is GOD AWFUL. I'm keeping my fingers cross that the coffee table doesn't spontaneously combust. The store won't do anything about it since I signed for delivery and it's out of their hands (also similar to the posters below). Luckily, I can eat the cost of this couch, but if you are on a tight budget, please heed these reviews unlike I did. If you go and they give you a runaround then walk out (unlike I did). If you can, spend a little more and go for quality, even if it's IKEA. You could probably get a better deal from a stranger on craigslist. Terrible, terrible company. I will not trust another Ashley's again. I've already ordered another couch that's a little more expensive, from a company that's 1000000x better in customer service and quality and that had consistently good reviews. There is a clear difference when you feel 100% confident about a purchase. Thankfully the new place also said that they will remove this awful couch that I am convinced was brought from a dump.

Jeff Lillibridge

Jun 05, 2019

My wife and I have bee into this store twice now and each time the experience was similar (although last night's was worse). You walk in through the front door and are immediately "greeted" by a salesperson who's been standing there just waiting for someone to come in. They tell you about the sales which is fine and ask if you're looking for anything in particular. Each time my wife and I were just trying to get a sense of furniture options and not looking to buy something then and there so we politely stated that we're just browsing around at which point you'd think they'd back off and tell us to let them know if we have questions. The first time in the store that sort of happened for about two minutes before we were again approached by the same person who saw us looking at the first thing that caught our attention. Last night, however, the guy (Blue or Big Blue I think was his name) hovered over us very awkwardly to the point where we both go so uncomfortable that we moved on to something else until he moved away from the piece we wanted to see. He then saw us looking at it again and started walking over at which point we quickly moved on again. This is when a scene from The Walking Dead began as he LITERALLY chased us around the store!!!! We'd stop to look at something and we'd see him walking over. We'd move on and suddenly he'd appear from behind a wall! It was THE WORST!!! We finally lost him for a couple minutes when we went upstairs, but as soon as we came back down, there he was again. Finally I think he got tired of following us because we were walking so fast around the store so he sat down in the front of the store where he stared at us awkwardly when we finally left. And that's just the sales staff. Now as for prices... Order off of their website! It's worth seeing things in person first, but the prices in the store are way more expensive than the same exact things online. And sure things were on sale in the store, but that still doesn't account for the price differences. We looked at a head board that was about $1000 cheaper on their website than what we saw in store! Not sure what kind of game they're running there but it's a serious rip off. We WON'T be going back to that store ever again. If you want a much better experience then take some extra time to drive out to Leesburg or Frederick, MD even to go to Gardiner Wolf Furniture. You still have to deal with salespeople, but they're much easier and nicer to work with and the prices actually make sense.

Alex Hoskins

May 06, 2019

Do not shop here or any Ashley furniture location for that matter. I am not one who normally writes Google reviews that are bad but the way things have played out for me with the customer service and end product from this particular location is awful. I received an entire bedroom set including a new mattress and a team of guys came to deliver this to my home. They were quick to finish the white glove set up but did not fix the wobbly dresser or night stands. I attempted doing this and mostly got one of the night stands fixed on my own but could not get the other two easily so I called and asked if they could send someone out to take a look at it for me. They first suggested it was due to my wood floors but I said the techs you hired should have at least attempted to adjust them according to what type of floors I had and notify me of them being wobbly rather than running out of the house as quickly as possible. Customer care issue number 1. I also want to point out that I had 2 dressers and two night stands ordered and 2 out of the 4 pieces were not wobbly at all on my wood floors. So there is no way that this can only be the fault of my wood floors. There is an underlying issue. Next issue: Trying to get a hold of customer service and to actually get them to send someone out is damn near impossible. It took me two weeks because they would send me multiple emails or phone numbers of people to call and email with no reply or those people would send me somewhere else. Disorganization is their middle name. After 2 weeks of circling around who I need to reach out to and successfully emailing them a picture of my wobbly products (dresser and night stand), which can't be shown in a picture yet they still wanted them, they sent a new tech out. This tech arrived fixed my night stand perfectly. I was pleased. He also got my dresser more stable than it was but it was still noticeably unstable. He suggested either asking for a replacement or he would get them to order new legs. I asked him to order the legs because I did not want to wait another potentially two months for a new dresser. He left and I thought everything was fine and dandy. They call me back today May 6th 2019. I bought this furniture January 5th or 6th of 2019. They suggested I put a cloth or pad underneath my legs in order to fix the problem. I said, "no, the tech said he was ordering new legs." Ashley furniture is claiming he said everything is fine. If that were the case, why would you call me suggesting to fix a problem? Wouldn't you simply want to call and ask, as a quality assurance rep, how I like the new furniture? Did we fix it to your satisfaction? Not, here is a fix for your problem you still have. That clearly means that they do not want to pay to ship me new legs and send out a tech to fix the problem. They know it is still a problem. These people are crooks sending customers defective products and then fighting with them over fixing it once it arrives at their home. This company is a joke. I will never purchase anything from them in the future. Again, I am not one to normally write a review unless it is extremely noteworthy and to let others know that some shady business is going on with a business. It just goes to show that some companies only see us consumers as dollar signs and don't care about the end product they provide. I am surprised they have stayed in business this long because i figure if they keep sending people defective furniture they would be out of customers to provide to by now.

Precious L.

May 05, 2019

This store is singlehandedly the WORST (shittiest)place I've ever been to and run by a an incompetent manager. I had the misfortune of dealing with Emily the sales associate whose vibes reeked desperation for a sale so much that she was willing to lie. In the course of our dealings, I asked whether putting an application in would result in a credit card. Emily insisted that it was NOT a credit card and I would not receive a credit card in the mail. She even went further to boldly state that she would pay for my furniture if I received a card (laughable). I was skeptical because the whole process involved putting in sensitive information which was a no brainer that it was a credit card. I could tell they were trying to tell me anything to secure a sale because of my initial reluctance to open up another credit card. Emily even called her dishonest manager who confirmed that it was a credit line and I would not receive a credit card. Fast forward a couple of days later, surprise surprise, I receive the Ashely Home furniture credit card in the mail which was further confirmed in the correspondence. By this time I haven't heard anything about my furniture (2 weeks). I give the store a call and was told, oh yeah the furniture is available you can schedule it for delivery now. I was appalled that no one followed up with me. I called the store and asked to speak with Emily who was all ears when I expressed interest in buying more furniture but totally ignored my comment that a credit card actually came in the mail. She was more than happy to rush off the phone like a vulture ready to pounce on the next client. Might I mention that she made it a point to say that she didn't make any money until the items were delivered. This is interesting given that she did not appear interested in following up with my purchase. All I can is her service was horrendous. I later called to speak to the manager who told me that the card I had was an Ashley store card not a credit card because I could not use it anywhere else but Ashley's. Once he said this, I was done. The levels of deceitfulness this man was trying to employ with his use of words was ridiculous! I have every reason to question his integrity. If I fail to make payments on this so called 'Ashley card' - as explained by the manager, I can guarantee anyone that this will affect my credit score. The representative I spoke to on the phone confirmed this was a credit card. Correspondence confirmed it and the manager was boldly lying on the phone. I can't believe this man is actually running this establishment. It explains the poor customer service. Poor leadership trickles down to the subordinates. I couldn't deal with the foolery and I knew right then that I was never doing business with Ashely home furniture again. I canceled my delivery and purchase. Please note that Ashely home furniture has a ridiculous policy that they will charge you 30% of the price of the goods. Luckily I talked to corporate who told me I would not have to pay that amount and reduced it to 10%. Whatever money I've lost, which wasn't much, will not break my bank. Ashley Home furniture can consider that my charity for the day. Please believe the negative reviews. That large parking lot is empty for a reason. RUN when you see it. RUN. Take your business online at Wayfair or Overstock. com or Sam's Club. No integrity. No follow up. Dishonest individuals ready to say anything to make a sale. Overall disgusting store, disgusting sales associate Emily and disgusting manager.

Andrew Schafer

Mar 30, 2019

Places with better customer service: 1. DMV 2. Comcast 3. Airline Lost baggage desk Like other had said, If I could give zero stars I would. Lets start with the delivery. See pictures for quality. Delivery: We were given an 11:00 am-3 pm delivery window so we took the day off. The couch was delivered at 5:45 pm, after our freight elevator at our condo reservation was passed. It was clearly the last delivery of the day so the delivery guys were rushed and dumped it off the back of the truck. It was so late, we made sure there was no structural damage, and said it was good as we had somewhere to be. The next day: In the day light we started to realize that the craftsmanship was pretty shotty. Not only does it look bad, but there are small rips and folds in places there shouldn't (Pictures attached). We went to the store to speak with the manager. The floor model of the couch we bought was right in front of the managers desk so it was easy to compare our pictures with what we thought we were buying. Best they could do is send a technician out to inspect it before anything else. Since we already took a day off and it was a terrible experience, we said it had to be on a weekend. the earliest appointment was a month away. Technician Visit: One month later, we get a call the night before saying our window is 9 am-12 pm and that we would get a call 30 minutes before arrival. We got a call from a mystery number with no automated recording or a person at 9:30 am. Assuming it was Ashley's technician, we got another call at 9:48 am (not 30 minutes later) which we admittedly didn't answer. Saw the voicemail that he was outside and would wait 10 minutes. Our apartment overlooks the front entrance (didn't see him) but went down within the 10 minutes and he wasn't there. Called him, no answer. Called customer support who called him and there was no answer. Called back to make sure they had the right address and they did, and were now able to get a hold of him, but said he had to continue his route and lied about how long he waited. Next Steps: we are now having another technician come in another 3 weeks to hopefully try again. I know the sales and deals are enticing, but I would recommend from the bottom of my heart that you don't put yourself through this experience. It has been so frustrating that I am tempted to dedicate a weekend to standing in the parting lot to discourage other consumers.

Maura S.

Mar 06, 2019

DO NOT SHOP HERE, THEY ARE SHADY, INCOMPETENT, AND DO NOT CARE ABOUT THEIR CUSTOMERS. WORST CUSTOMER SERVICE I HAVE EVERY EXPERIENCED. They have more than skeptical business practices and as other people mention the customer service experience when shopping for our furniture was similar to that of a car salesman. The store sales associates follow you around the entire time, interjecting their opinion and pretty much forcing you into a sale. When we told our sales associate we were going to stop at another place and return before we made our decision he lost all interest and was rather rude to us before we left. Once we came back and made the sale the sales associate stayed with us even once we signed the documents and were setting up our financing plan which was more uncomfortable than helpful. He kept saying how he didn't get his commission until after our delivery. . seemed super unprofessional. They truly treat you like a sale and nothing more. Upon buying the furniture, I found it was cheaper online and showed our sales associate the price difference. He then told me it would be less in store by the time the discounts were applied and shipping fees were waived. We paid about $200 more in store for the same item that was online. DO NOT MAKE THIS MISTAKE, BUY ONLINE OR FROM ANOTHER STORE LOCATION. Upon receiving our two items, the men shipping our couch told us the couch would not fit in the elevator and that this particular piece was notorious for its inconvenience with shipping and installation. He asked if we bought it online or in store and when I told him in store he told me that the sales associates are well aware of this issue and he should've notified me. MY PARTNER AND I HAD TO CARRY OUR COUCH UP 7 FLOORS because it wouldn't fit and they don't take returns unless you want to pay a 30% restocking fee + return shipping. For an item that never even made it into my house. We decided to keep the couch but due to its size once in our apartment, we decided we couldn't keep the matching chair. I called back within the first week of receiving the item to return it. I was told they don't accept returns, so I read them the return policy on the back of my invoice and said I was willing to pay the 30% restocking fee and shipping fees because it legit doesn't fit in our apartment. Upon reading them THEIR OWN POLICY, I was put on hold and hung up on numerous times by people working in Falls Church office. The manager then read me the CANCELLATION policy and tried to make the 72-hour window apply to the RETURN policy, listed in a different section. He told me I wasn't reading the whole thing. It says word for word: This 72 hour window does not apply if the customer has picked up their merchandise or schedules a delivery, in that case the invoice will be treated as a return" and points you to the section about the restocking and shipping charges. After this, he gave me a corporate number and told me to call them. I imagine I'll get the run around from them. I wish I read reviews, but here I thought Ashley Furniture is a big name brand and I've known people who have had other, more pleasant experiences with OTHER STORES.

Robert C.

Feb 20, 2019

I experienced almost every complaint described in the seemingly endless list of negative reviews for the Falls Church Ashley HomeStore. I bought a leather couch, and a matching coffee table and end table. The following bullets summarize the issues I have with this furniture store: - The salesman (who out of courtesy I won't name) was friendly but somewhat fawning, which is not a sales tactic that works on me. Most annoyingly, he didn't seem to know much of anything about the leather couches. It was only through my own efforts that I was able to confirm that the exterior surface of couch I was interested in and eventually bought was real leather, as opposed to blended leather, "performance" leather, faux leather, etc. In general I think it's reasonable to expect sales staff to know basic facts about the products they're selling, and the more expensive the products, the better command of the information they should have. - Ashley's overall pricing scheme is pretty inane. It seemed like the sticker price of every single item in the store was ridiculously high but also "on sale" for 50% off, but it's clear that every items in the store is constantly on sale for 50% off, and if consumers realize that, which I think they do, then the effect of the sale, which is not really a sale if it's continuous, is highly diminished. It's really just an added layer of complexity that'll just annoy an educated customer base. This is more of a corporate issue than a swipe at the Falls Church location, but I felt worth mentioning. - The salesman led me to believe that even though the delivery window is 2-6 weeks I'd likely have the items within 2-3 weeks. I know now that he just said that to entice me into the purchase on the basis that for most customers sooner is better than later. At the time I had no reason to disbelieve his so I went for it. Like many other reviewers, I started calling in at around 3 weeks and every time I called I received different information about which of the three items I purchased were in the warehouse and when the other items would arrive. This uncertainty and inaccuracy was a problem for me because I had made arrangements to sell my existing couch and coffee table. I expected exact dates; Ashley gave me the run-around. At around the 5 week mark I threatened to cancel the whole order. Finally, at 4 days before the 6 week mark they called to schedule delivery. - The delivery was uneventful, even pleasant, but the salesman keyed in the wrong end table so what arrived was not what I ordered. I sent that back with the deliverymen (eventually for a full refund) and ended up being rather displeased with the quality of the coffee table. When I called to inquire about my options for returning the coffee table I learned that I only have 72 hours from the date of the delivery to return it to the warehouse in Brandywine, MD and that I would be on the hook for the now infamous 30% restocking fee. Alternatively, I could pay Ashley $100 for them to pick it up plus the 30% restocking fee. I was so unhappy with Ashley overall that I decided I'd rather suffer the 30% penalty than be stuck with a constant reminder of this altogether unremarkable experience, so I rented a truck, loaded up the coffee table, then drove to Brandywine and basically dumped it onto their loading dock -- good riddance! Final remarks: the themes in all the negative reviews would be easy for someone at Ashley to tease out, categorize and remedy. Any first year MBA student would be able to develop some common sense recommendations for improving its 2 star Yelp rating. I've stayed at roach motels like Econo Lodge and Red Roof Inn where everything smells like cigarettes but even some of those places that have better reviews than this Ashley HomeStore in Falls Church. But ultimately the average net worth of the customer base should not dictate things like customer service, return policies, and things of that nature. I'm certainly never going to shop there again and I doubt my family and friends will either.

K. P.

Jan 12, 2019

*BUYER BEWARE*DECEPTIVE SALES PRACTICES* If I could give zero stars, I would, after the experience I just had. I typically don't shop at rinky-dink furniture stores like this because I know they have a tendency to prey on people who are marginalized in society and don't know their rights as consumers. Well, this time they messed with the wrong person. My elderly mother insisted on purchasing a few pieces of furniture for my new condo and this is where she wanted to shop since she has an account there. After being pounced upon by their pushy sales staff, she ultimately purchased a full-sized mattress, a box spring and a small sofa for me. But when I re-measured my new bed, however, it turned out to be a size full extra long -- not a regular full. So, I needed to return the mattress and box spring since they would have been the wrong size for my bed. When I checked the sales contract (photo attached), to my surprise, it said orders could only be cancelled within 72 hours of purchase. Huh? After realizing it was the last day I could cancel under this absurd policy, I called the store to cancel the mattress and box spring (I'd initially planned to keep the sofa), which I figured wouldn't be a problem since those items were back-ordered anyway. Problem 1: the store's phone number doesn't allow you to speak with a live person. You have to leave a message with hopes that *maybe* they'll call you back before your 72-hours are up. So then I check the salesperson's business card, where he'd written his cell number. Problem 2: I called his cell and he tells me that orders can only be cancelled in person, at the store. What? I told him the sales contract says nothing about an in-person requirement for cancellations. He says that it was posted on the wall when we checked out. Is this 2019 or 1954? I ask for a manager. I get a receptionist. Receptionist sings the same song. I ask for a manager again. She says he's busy, but can call me back. I ask her when he will call me back because I'm pushing the 72-hour limit. She can't give me an answer. I ask for the managers' name. She says "Ray. " I say, "Ray what?" She says she can't give me his full name. Really? So I ask her to have "Ray no-last-name" give me a call. All of the foregoing issues are Problems 3 through 6. Meanwhile, I hit Problem 7: I have to get in my car, in the snow, to head to the store because at this point I don't trust these people and it is clear they are shady as you-know-what. While driving to the store, Ray, the poor excuse for a so-called store manager, calls me back. This begins Problem 8. He proceeds to talk down to me in a condescending tone, lecture me, threaten me, and worse, misconstrue the store's obligations under state and federal consumer protection laws (for example, he told me "we don't have to disclose all of our policies to you" and "whatever is posted on the wall is a part of your sales contract. "). Oddly enough, when I arrived at the store ready to confront him (and his stupid policies) in person, he was nowhere to be found. That was Problem 9. As an aside, it's funny how some people can be so big and bad over the phone, yet turn out to be complete cowards in person. Even after the receptionist called out for him to come to the front desk, he didn't (mind you, the store was completely empty, so he clearly wasn't "busy. "). Instead, Mr. "Ray no-last-name" had the front desk staff handle my cancellation. By this time, I'd decided to cancel the order in its entirety and was able to do so without issue (unlike "Ray no-last;name" the guy who handled the cancellation was professional and courteous, as was my salesman, Basil). I requested copies of the non-existent store policy about in-person cancellations that everyone informed me about AFTER THE FACT, but not at the time of purchase and was told they didn't have a written policy to give me. That's Problem 10. So I took pictures of the signs on the wall (photos attached), asked for their corporate information (apparently, they're a franchise operated out of WAREHOUSE in Brandywine, Maryland (see attached photo), and they again refused to provide a name for their corporate manager). In any event, my mother will be cancelling her store account, and I will be filing complaints against this store with each of the state consumer protection agencies (usa. gov/state-consumer/v…) as well as the Federal Trade Commission's Bureau of Consumer Protection. This store's unfair, deceptive and fraudulent business practices must be exposed, investigated and put to an end, and I'm happy to be the one to make it happen. In the meantime, DO NOT GET TRICKED AND RIPPED-OFF BY THIS AWFUL COMPANY. Please send me a direct message if you'd like to share your experience with this disreputable establishment (I see there are lots of other 1-star reviews) and would like to join-in on the complaints. There is power in numbers.

jenny cx

Jan 10, 2019

*updated and improved review Original review - Bait and switch. Do not go here if you want your furniture in the next 2 months, or if you want any information about your orders. I bought a couch 6 weeks ago on Black Friday and was told it would be delivered “between 2-6 weeks but probably sooner.” Ashley has not contacted me once unless I called them first. I have called 8 times and get the same answer: “No idea.” This is because Ashley doesn’t actually have the item you bought. If you push for more information, you’re told they “have an ETA in their system,” but you are cautioned that this changes daily and means nothing — It is also not even Ashley’s ETA: The “delivery company” has your furniture, which is separate from Ashley, and they make all the decisions about when furniture is delivered without telling Ashley. This mythical ETA isn’t even for when it it delivered to YOU - it’s for when it’s delivered to Ashley’s own store. Then you have to arrange delivery as a separate endeavor on another day. Examples: On Dec 26, I was told ETA was “tomorrow”; next day, ETA became Jan 3. Today, Jan 3, I’m told the “new ETA” is Jan 14. Keep in mind I bought this couch Nov 23. The ONLY REASON I am giving this Ashley 2 stars instead of 1 star is because this location’s staff is lovely. Everyone I have spoken to on the phone has been kind, reassuring, patient, and empathetic. I understand it is not the employees’ fault, it is the corporation’s ridiculous bait-and-switch delivery setup. So I guess if you want to be frustrated with a bait and switch scheme and missing furniture, but also be consoled by really nice people, this is your spot. ***updated review: the day after I wrote this review, I got a response on Google from Ashley furniture. I emailed their customer care center as requested. I then got a phone call from a woman who said she had extensively researched my order and the couch itself. She said she called warehouses in multiple nearby states to see if they had my item and could deliver it sooner, personally contacted the delivery company to confirm delivery on Jan 14, filled me in on the status of the item, available couches, and more. I did not get her name but she was lovely, and she clearly spent a great deal of time and effort trying to rectify the mistakes and miscommunications. I greatly appreciated the timeliness of their customer care center response and the effort they went to on my behalf. I hope to see my couch next week :)

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0% interest for 72 months‡‡ with select mattress purchases - In-Store Only

On in-store purchases of Tempur-pedic® or Beautyrest Black® mattresses made with your Ashley Advantage® Synchrony credit card at participating locations from 10/29/2024-12/9/2024. Equal monthly payments required for 72 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.

‡‡Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and related optional debt cancellation fees, and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next cent and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.

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