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Ashley Store Falls Church, VA
Ashley Store
Store hours
Open today: 10:00 AM - 09:00 PM
About Ashley
The Ashley Store in Falls Church, VA represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
The Ashley Store in Falls Church, VA is committed to being your trusted partner and style leader for the home. This commitment has made Ashley The Largest Furniture Store Brand in North America with more than 1000 locations worldwide. No matter which Ashley Store location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley Stores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley Store showroom today!
In-store offers
What our customers say
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Stopped by the store to browse and was greeted by Mark! He was very welcoming and directed e to exactly what I requested for during my visit! Great suggestive sales is what he did —not pushy at all, provided me with options of my liking and gave me an amazing discount, I’m incredibly happy with my purchase! Next visit be sure to ask for Mark at this location…Connie was incredibly supportive as well! What an amazing team here at this Ashley!
Prompt service and nice furniture at an affordable price is what makes us go back to Ashley. Particular thanks go to Mark for his help with our purchase and delivery options.
Noori helped my family and I find furniture with excellent service. She was attentive and helpful. I recommend her service!
Just bought a quality reclining sofa AND loveseat combo from here for only $1650. Received great help and discounts from Mark. Would definitely come back again.
I purchased a sectional from Ashley Furniture today, and I had an exceptional experience thanks to Mark. He was incredibly knowledgeable, patient, and attentive throughout the entire process. Mark went above and beyond to ensure I found exactly what I was looking for, answering all my questions and offering helpful suggestions without any pressure. His friendly and professional demeanor made the whole experience enjoyable. If you’re shopping at Ashley Furniture, I highly recommend asking for Mark—you won’t be disappointed!
I had an absolutely fantastic experience working with Rowa at Ashley Furniture! From the moment I walked into the store, her positive energy and welcoming demeanor made me feel at ease. Rowa was incredibly patient as I explored different options, answering all my questions with genuine enthusiasm and care. Thank you Rowa!
Kabeer was doing very great job so nice very friendly make feel comfortable went I ask question great customer service thanks
Great service! Noori was very helpful and was sure she got us exactly what we wanted!
Rowa helped us purchase a sofa set and worked so hard with the management team to make us comfortable with the price and all details. Wonderful salesperson and store!
Mark was fabulous! He had great customer service and was not pushy.
Awesome experience and great store. I worked with Rowa who was very pleasant and warm. Bought a couch from them that fit perfectly. Thank you Rowa!
Came here to find furniture for an apartment upgrade. Was met with a friendly and helpful staff. Kabeer and NGuet were very thorough.
Rowa was an incredible sales associate, made the process of purchasing a new couch a breeze!
Kabeer was very friendly and knowledgeable! Helped us find our perfect dresser. Great service and great prices!
The buying experience was great the salesperson knew exactly what I needed for my short term rental basement. I bought a sofa, coffee table, end tables and a dining table set. The problem arose when the sofa couldn’t get through the basement door and the delivery guys had to take it back. So my only option was to buy a sectional sofa which each sit comes separately. With that came the problem that the coffee tables and end tables won’t look good with the sectional. They were able to refund for the sofa but they said they would charge me $150 for retrieval fee of the coffee table & end tables, knowing that I don’t want it I said fine even though that’s half the price I paid for it. However when they processed the retrieval it came to about $78 (better than $150) and then they told me they won’t be able to return my money until the items are retrieved which I was okay with. The items were retrieved yesterday and then today I got a phone call from them saying when I will be coming to use the store credit. I told the lady that I don’t need a store credit as I have bought everything I need already. Then she lied straight up and said we told you the return was going to be a store credit. I told her I will be coming to talk to a manager tomorrow which she said it won’t change anything but okay. I will be going to talk to the store manager tomorrow and if they aren’t willing to return the money, I’ll will be contesting the charge with American Express. Will update tomorrow after I speak with the manager.
Kabeer is friendly and professional sales person, he helped me to check out my dining table. I highly recommend him to everybody want to buy new furniture
Kabeer is very helpful appreciate his help and recommend him for everyone going there.
Raw3a she is very nice
rows Excellent c sales and good furniture
Exceptional Service and Thoughtful Care My partner and I had the absolute pleasure of working with Rowa to furnish our bedroom, and we could not be happier with the experience. Rowa helped us choose a new bed, two dressers, a nightstand, and a TV stand, and she made the entire process so smooth and enjoyable. What stood out the most was Rowa’s kindness and patience. She gave us all the time we needed to decide, never making us feel rushed or pressured. She was so friendly and truly took care to listen to what we wanted and needed, ensuring that every recommendation fit our style, space, and budget perfectly. Her attention to detail, expertise, and warm personality made such a difference. Thanks to Rowa, our bedroom is now the perfect combination of cozy, stylish, and functional – exactly what we hoped for. If you’re looking for someone who genuinely cares and goes above and beyond to help you create a space you’ll love, we can’t recommend Rowa enough!
Noori is an amazing sales person. Very kind and professional. I highly recommend her. Very knowledgeable .
Noori was amazing and had a great experience she went above and beyond the call of duty to help us out and make sure that she took care of myself and my wife we will always continue to come back and see Noori. She was absolutely amazing.
Rowa was very helpful and knowledgeable. We will definitely be back to Ashley for our next furniture purchases!
Noori was super helpful and knowledgeable when deciding on our couch!
Kabeer was so helpful! He was very attentive but didnt push us to buy something that wasn't exactly what we wanted. We only went to browse but ended up buying a sofa and recliner. Kabeer was very clear with pricing and discounts and all other logistics.
Rowa Mazid was wonderful to work with. She was kind and courteous, helping us to work within our budget and find something in stock! Delivery will be just in time for the holidays and we are so happy to have worked with her!
Kabeer was extremely nice and took time to answer my questions and helped me with my purchase.
Noori was great!! Helpful, knowledgeable and fast!! Thank you!!
Mark and Connie were both very helpful.
Rows was very helpful very knowledgeable thank you very much
Mark at Ashley Furniture falls church was a great professional. Answering all questions and ensuring we have the best deal possible. If you need to furnish your place and need to talk to someone, Talk to Mark!
I can’t recommend Rowa enough! They made the process of purchasing all my furniture an absolute breeze. From start to finish, Rowa went above and beyond to help me find exactly what I needed while securing the best prices around. Their expertise and dedication to customer satisfaction were unmatched. Every piece I purchased fits perfectly in my space, and I couldn’t be happier with the quality and value. If you’re looking for someone who truly cares about getting you the best deals, Rowa is the person to go to. Five stars all the way!
Mark was fantastic! He helped me find the perfect couch.
I came 12/8/24 to look for a sofa and dining table. Kabeer welcomed my mom and I and helped us to find a good set with the last day of Black Friday deal. Left very satisfied. Definitely recommend!
Kabeer provided great service all the information that was needed and was not pushy. Great customer service I would recommend.
Kabeer was very knowledgeable and helpful. Only problem was the availability on some items
Rowa was amazing and very good help she find my living room
We were looking for a sofa /recliner and found one that we really really like that fots our space. Rowa was able to help us get an awesome deal..
Kabeer was phenomenal. Excited to receive our new couch soon!
Rowa was great! Helpful, not pushy.
Rowa was an amazing experience. She not only listened to my wife’s wants and needs, but she made sure our decision was perfect for us! We are very happy as we just moved in to the neighborhood and truly needed to get things started off on the right foot. My wife and I will definitely recommend her service and will absolutely be returning.
I was assisted by Kabeer today and he was very helpful helping me navigate the sales.
I had great experience with Maria. I bought sofa and coffee table with a good deal and good customer service
Mark was fast and quick with buying furniture
Rowa, was fantastic.
Rowa did a great job of treating us and showing us the couches.
Rowa is amazing!! I came in a while ago and unfortunately I couldn’t get the sofa I was looking for. Rowa gave me some many options. I came back to find her at Ashley furniture with the same welcoming smile and energy. Definitely as for her!
Rowa was Very helpful and efficient in finding what you need
Went for a sofa. Helpful sales staff and good selection made for a good experience.
Rowa was an amazing help today!! Highly recommend this place
Can't believe we found our next living room furniture while just stopping by 😊. We were fortunate to get Noori as our salesperson. She was very kind and patient. Thank you!
The store was great, they had multiple options to choose from. We fell in love with the Nuvella performance fabric since it's pet friendly. Kabeer helped us throughout our process. He's the main reason we returned to the store to buy our couch. He made us feel comfortable as we walked through the showroom and gave helpful facts about the fabrics and couches. We highly recommend going to this store and asking for Kabeer.
Awesome experience with Rowa she was a huge help! Highly recommend!
Mark was a great help, gave us space to look around and when we found what we wanted he was able to answer all questions! Process was super easy!
My husband and I came into Ashley Furniture looking for a dining room table set and were pleased with the service we received from Mark. He was helpful, attentive, and friendly. We’ll definitely seek his support next time we visit!
It was a pleasure dealing with Kabeer, who was a very knowledgeable and friendly salesperson with a lot of experience
Rowa is an excellent sales person. She showed us around and was patient while we were looking around. She gave us every detail on the stuff we bought.
Rowa was great. Awesome deals and great customer service.
I had a really great experience with Rowa and Meryam during my visit today! They helped me purchase everything I was looking for, for my new apartment and at a really great price. Very thankful to have met them today!
Great selection, and our rep Mark was great. He gave us plenty of space to explore on our own, then helped when we needed some assistance. Thank you!
Kabeer was excellent! Very calm and patient. He gave me the right knowledge about the product and helped me through the sale process smoothly.
Rows, she is very kind and helpful person. She is very knowledgeable about the product and offers excellent service.
Rowa is very helpful, and pleasant to work with. She has the product knowledge and very good sense of customer service.
Rowa was the best! She was very quick and helpful! After we told her what we wanted she knew exactly what we needed and how to assist us. I would recommend her to anyone!
I appreciate Kabeer help
We appreciate Kabeer is help. He was very patient and helpful during all the furniture purchase.
Kabeer is a very geeat sales associate and very patient.
Mark did a great job helping my wife and I purchase our first couch, ottoman, and over sized chair. Saved us time and money! Highly recommend
Excellent quality and attention. Mark was kind and helpful. He understands client needs and looks for the best options
Rowa was amazing!
Excellent customer service provided it by Mark! Thanks for your help
Nick was so helpful! He was knowledgeable about the details of each piece on the floor as well as what we should be looking for in terms of quality. Genuine, honest, funny- glad to have bought from him.
Great quality furniture and helpful staff
Mark was an exceptional help finding the perfect couch for my new space. I'm looking forward to delivery day!
Mark hooked me up with the most popular deals!
Nick made all our couch dreams come true. We had a great experience and would recommend Ashely, and Nick especially.
Mark was awesome with his customer care service. Helped me get the item I wanted
Mark is an amazing sales man
My sales person Gidion was excellent, he was patient and walked me through the whole process!
Gidion was amazing and helped me get exactly what I needed And with something I’ll be able to get in time for the holidays! Truly he was amazing and so was everyone else in the store who helped!
Nick hooked it up!
Great selection and good range of price points. Asma was really helpful, patient, knowledgeable, and worked with me to get the best deal on my purchase.
Kabeer has been a great help in helping us finding the perfect couch. Friendly and not pushy.
Kabeer was so professional and friendly! He was so helpful and answered our questions patiently. Thank you Kabeer, we love our couch!
Great experience with Kabir. We’re so excited about our new furniture!
Had an excellent customer experience with Noori. She got us what we needed.
Rowa was great and super helpful when I bought my dream bedroom set!
Noori- Thank you for your help!
Rowa did a excellent job and Great Customer Service
Noori was really helpful when shopping!!
Mark was super helpful and was able to give firsthand knowledge about the mattress I was buying.
Mark was helpful.
Very good experience with Kabeer.
Noori was very helpful! She got us a great deal and answered all our questions.
Thanks Rowa for helping me pick out a sofa. Was kind and helped me through the process of picking between options.
Row A : great buy with her.
Mark was the best to us thank you again
Mark was excellent!! Great customer service. Connie did it an unbelievable job too!!!
Nick was very helpful to us looking for the right furniture and other items was not in the store
Nick was amazing! He was honest about the furniture pieces I had questions about and supported me in my final decision.
Nick was very helpful in finding our new living room chair ! Pleasant and knew his stuff !
Maria was very helpful and patient! Made my experience wonderful
Mr. Kabeer is an outstanding furniture salesperson!!! Mr. Wassim creates the ideal environment for purchasing furniture! What an excellent team!
Gidion was extremely helpful. He helped me batch multiple sets to be used throughout my condo so everything flowed. Very knowledgeable. Would absolutely recommend Gidion to anyone who comes to the Bailey’s Crossroads Ashley furniture store!
Rowa was great to work with. Very helpful and lovely. She made us comfortable and gave us great options to save money and buy what we loved.
Nick was amazing! Extremely knowledgeable and such consistent, impeccable service. He was incredibly hands on; I felt very well taken care of and couldn't be happier!
Gidion is a great person with professional and smilingly personality, love this person. He needs a good raise please.
Noori was so helpful with guiding me through the process of buying my first couch. She was kind and patient and answered all of my questions!
Rowa was great at helping us decide on a couch! Very kind sales women
Kabeer was so helpful!
Kabeer was great. He was very helpful and told us about the sales available. Not pushy but responsive to our needs. We found exactly what we wanted
Customer service is not done well here. As soon as you walk in someone is there to greet you, but then follows you around "showing" you things. They hang around like a salesman from the 80s. If I need something I will ask!
Excellent customer service
My husband and I worked with Kabeer at the Bailey's crossroad store. Kabeer was very knowledgeable to work with, was not pushy and helped us find exactly what we needed. Highly recommend!
We were helped by Kabeer with our living room furniture and he was very knowledgeable and helpful throughout the process. He was very patient throughout our visit and us changing our mind again and again. Thank you Mr Kabeer for helping us make the buying process pleasant and smooth.
Kabeer was kind and helpful! He showed us around the store, gave good information on the couches, and helped us with dimensions.
Kabeer was very kind and helpful
Noori was fantastic and very patient with me while I flip flopped on what couch I wanted. She was kind and courteous and a perfect representative for Ashley. Thank you Noori!
I had a wonderful experience at Ashely’s all thanks to Kabeer!!! It is my first time moving out and he immediately welcomed my mom and I and asked and listened to our interests and what we were looking for. He instantly knew where to show us the options/pricing and was very engaged and respectful throughout the entire process. Not one question was left unanswered. I highly recommend Kabeer and Ashley to anyone out there!!!!
Mark he is the best person i met in ashley, he assisted me 100%
Great
Kabeer was very helpful. Great customer service.
Mark was super helpful in my couch search. He was available to answer questions throughout the process but also gave me and my group space to find the right fit. Would definitely recommend!
Kabeer was very helpful, but not a pushy salesman. He was patient when we changed our minds about which chairs we wanted.
Gidion was a great help! He was very helpful when we wanted to customize our couch.
Best breakdown of price received from Mark , also he was very polite and professional explaining what I needed to know he gave me very good deal .Thank you Mark !!
Mark was excellent great excellent service , helped me find excactly what i needed
Mark was great to work with. He showed us around the showroom and helped us measure pieces. When we came back and purchased a sofa set he helped us get a better deal using promotions. He was very pleasant to work with.
Mark is the best.
Mark was fantastic thank you!
I had a great experience shopping at the Falls church. Location. Mark was incredibly helpful and very kind.
Noori provided excellent customer service
Javier heloed US to get the dining table from the floor. Highly recommend
Mark was very helpful and quick on showing me the chair I was looking for and getting me set up for delivery! Lovely experience!
Mark was very helpful helped us get the best deal
Mrs. Noori possesses extensive knowledge in home design and effectively assisted us in the prompt selection of home items. Additionally, her customer service skills are exemplary.
(Translated by Google) Good person kabeer (Original) Good person kabeer
I came in to look at entertainment centers and was immediately welcomed so warmly by Mark who showed me their inventory and helped me every step of the way. He also recommended pieces that would look good with my furniture at home. The office manager Andres provided a speedy checkout and was very communicative. Would highly recommend visiting and purchasing from this location.
We were looking for a dining table and a dessser. One of the sales associates, Kabeer, helped us find what we needed and did his best to give us a good price. We were able to get the items all within our budget and are very pleased with his service.
Kabeer was very helpful!
Kabir was a great associate! Patient while I picked out my new sofa. Very happy with the experience!
Marks attention was great!
Mark's attention was great, highly recommended
Marc was an exceptional salesman.He is kind and works with you.
Kabeer provided an excellent cliente service, manu thanks!
The person who was helping us took off to help someone else. Also they had very few options for products, protection from pet damage, delivery and assembly. They told us we couldn't get the sofa for almost 2 months. We went with Wayfair.
Really loved coming in. Nick helped us out today, he was very friendly and helpful!
Kabeer provided excellent service. Very helpful and professional.
I recently purchased a sofa from Ashley Falls Church, and the sales manager, Mark, provided exceptional service. He helped me secure a great deal and remained patient, friendly, and professional throughout our discussions. Mark went above and beyond to ensure a smooth purchasing process, with strong support from his management. I’m now looking forward to a seamless delivery in the coming weeks.
Had a great customer experience at Ashleys!
Nick from Ashley fourniture did a great job today helping us find what we were there for. His customer service was excellent. We loved his service because he didn’t push us buying anything instead he took his time and he explained each product that we were interested in. Thanks Nick.
Kabeer helped us a lot!
Nick was very helpful in finding us a sectional!
My husband and I entered the store and we were greeted by Nick. We were just looking around because we had been thinking bout getting new furniture for our living room. The one thing I like was that he did not haggle or hover over us while we looked around. The one thing he did do was make sure he was aware of where we were o when we stopped and looked t something he was there to explain everything. Over we were satisfied with our purchase. Thank you Nick!
Kabeer was a very nice employee
Kabir was very helpful
(Translated by Google) Kabir (Original) Kabeer
Kabeer was friendly and helpful. Excellent customer service!
Nick was a great salesman! Informative and not too pushy! We love the bedroom set we got we even added a matching book case.
Mark my service provider. Excellent service 👍
I had such a great experience buying a couch here. The process was easy and quick. Mark was great!
My experience today with Nick was beyond amazing. He gave great recommendations on choosing my first ever couch. Very patient and accommodating.
I had a fantastic experience purchasing a dresser thanks to the excellent service from Nick. He was incredibly kind, giving me the perfect balance of support and space to make my decision. I never felt pressured or rushed, which made the process so much more enjoyable. Highly recommend working with him if you’re looking for a stress-free shopping experience!
Kabeer was most helpful and knowledgeable
Kabeer and Andres are true professionals. I was able to get what I wanted within 20 mins. They were able to find everything similar in stock and it’s being delivered and installed next week. Very satisfied with the purchase process.
This store is great! This was the second time i’ve been there looking for a couch and both times the staff was very knowledgeable and attentive upon arrival. Kabeer was super helpful! I had very specific needs for my couch (modular sectional, certain dimensions, and a pretty tight budget) and he was able to quickly show me the options that fit my description. We found a couch that I was interested in and Kabeer worked with the manager Miriam to get a full package deal that worked within my budget!(furniture, shipping and delivery and a warranty). This location is great, once they see you are interested, they offer help, but you can also just quietly browse without the sales reps breathing down your neck. I Definitely recommend this ashley furniture location and Kabeer!
Never again, just don’t recommend it high prices for average furniture.
Gidion was very polite and helpful. The process was fast and easy. Thank you
Mark was amazing! Worked with us every step of the way from picking the sofa, mattress, and bedroom set to finalizing the sale. Wassim, the manager is also amazing. The whole process was quick and easy! I would come back in a heart beat! Thank you for everything
Mark was great. Highly recommend.
Nick had great customer service! He took us around the store and showed us couches that fit our needs. Would recommend visiting this store if you’re in the market for a new couch!
Nick was awesome! So knowledgeable and helpful.
Kabir was super helpful and helped us purchase our new couch.
Mark was super helpful when I was shopping for a couch. He showed me several models and answered all my questions. He was super patient as I tested all the cushions
I loved my experience at Ashleys. I'm enjoying the mattress I bought from the shop. Their couches and dining sets are also of good quality.
Mark was outstanding and personally escorted me throughout the store and made sure I had what I needed, with the maximum amount of discounts! Highly recommend!
Rowa is an excellent consultant. She supported us in choosing what we actually were looking for, was attentive to details we were requiring and finally helped us to make the best choice.
Ashley provided great customer service.
I had an amazing experience with Rowa today at the Falls Church location. She was very helpful and assisted us with finding an affordable 7 piece King size bedroom set.
I had a good experience shopping here. Meryem (I may be spelling that incorrectly) showed me numerous items that matched my needs. She worked with me to get the best out of available deals and to get my order completed pretty easily. Will have to go back.
Very courteous and good service
Mark - excellent customer service team!!
Rowa was amazing to work with. So helpful. Highly recommend her!
Rowa was very helpful in helping me purchase my sectional couch. She was knowledgeable about the different deals going on to help me get a better price. She made the entire process of buying my couch go very smooth.
Just bought a dining room table and chairs. Noori, the person helping us, really understand the style we wanted and was able to help us mix and match chairs and tables until we achieved the desired look.
We went to Ashley simply to browse, but Mark provided us with such outstanding assistance, we purchased a whole new living room table ensemble. He is friendly and informative—a great store rep!!
Kabeer did an excellent job
Mark was fantastic! Got me in and out and I can’t wait for my counter stools! I will be back
Kabeer assisted me when I need and proved a great service
Nick at the Ashley store in Falls Church was great. He provided great assistance with no pressure and answered all my questions.
Mark was great help
(Translated by Google) Kabir (Original) Kabeer
Enjoyed working with Noori! She was helpful in our search for a new sectional. Very friendly and patient.
Noori was a great help!
Bought a rug and sectional rug from Ashley in Falls Church. Kabeer, the associate, was very helpful and did everything he could to make my experience buying great. He was very thorough.
Great experience! Wassim and Rowa were great. Super helpful through the buying process
Such an easy and fun experience buying our dining room table! Rowa was a tremendous help and so kind! We will definitely return to Rowa and Ashley Furniture for any future furniture needs!
Gideon was an awesome & very helpful! Ty!!
Noori excellent customer services
Kabeer is excellent! Very knowledgeable and professional. Kudos!
Kavere was very helpful
Best furniture store! Especially Noori helped me find a perfect couch for me :)
Kabeer was great! Very helpful and knowledgeable. Can’t wait for our new couch!
Nick was amazing!!! So incredibly helpful and granted every wish. Such a positive experience. Thank you!!!!
Mark was very helpful and patient with us. He even gave us a discount!!!
Nick provided excellent advice, care for our desires, and attention to detail. We are very lucky to have worked with him towards getting what was perfect for my home :)
Fantastic experience! Our sales associate Rowa was so unbelievably helpful, patient, and kind. Found a beautiful couch that we absolutely love. Definitely visit this location and ask for Rowa!!
Nick was the best in sharing all the information I needed to make a solid decision. The Falls Church church location. He had the best customer service.
Ask for Nick! Literally the best! Easy hassle free process! Made sure I got the best bang for my buck and did not short change me!
Rowa we were greeted with a beautiful smile from Rowa awesome person very kind & peaceful person would definitely refer her to others Rowa thank you for the great experience
I recommend Ashley furniture located at falls Church , Virginia. Sales person Ms. Rowa went beyond our expectation in customer service in selecting and shopping furnitures.
Mark hooked us up with an amazing deal. Super helpful and left very happy
Mark was extremely helpful and knowledgeable. Highly recommend going to him if you are looking for furniture at Ashley’s.
Mark was very easy to work with. Found the item and selection was good. Looking forward to having it delivered in 3 weeks.
Rowa , the lady who assisted us in choosing and buying our furnitures was very cooperative and friendly. I hope I will come soon for the rest of the items. I wish her all the best.
We had a fantastic experience with Noori. She was extremely knowledgeable about all the furnitures!
Very efficient, helpful, and gracious. Matched the online price with no problem
Rowa was amazing!! From the time we walked into the door, she stayed with us, listened to what we were looking for, and got us exactly what we need! Thank you
Kabeer was an excellent help! Showed me a myriad of couches we needed and helped me with a military discount. Extremely helpful with me and patient as I was shopping for my family after a military move from Germany. He’s the best you’ll find after weeks of looking in the area. A great deal on a three piece set!
Kabeer was patient and very helpful when we were looking for a new couch. He wasn't pushy at all, but still gave us all the information we needed to decide on a couch. He made the ordering process quick and easy too. We would definitely recommend him if you are looking for furniture!
Mark did an amazing job, he helped me with everything I was looking for. He did such a great job, thanks Mark you are awesome.
Mr. Mark took care of us about everything. He was the best!!
Mark in sales was fantastic and helped us with our search and assisted us with our preferred delivery date.
Working with Rowa was such a pleasant experience! She ensured my husband and I were making the right decision with the furniture pieces we were purchasing. So grateful we had the chance to work with her! Thank you Rowa.
Kaber explained very well when we bought the sofa bed and table especially for financial budget.
We had a good experience at Ashley furniture. Rowa (our sales representative) was patient and helpful.
Nick did a great job and was extremely helpful!!
Nick did an excellent job helping us pick out the perfect table!
Kabeer was great. Answered all our questions and helped make sure we got the right couch! Wonderful service.
Mark was very knowledgeable and offered us the space we needed to come to a decision but was also available quickly to answer questions.
Rowa was incredibly helpful. Her attention to detail and patience were amazing. She listened to exactly what I was looking for and gave her honest input. I would highly recommend working with her.
Nouri was a great sales associate and had a smooth transition from helping us get our customized couch to payment!
Wonderful staff. Very knowledgeable. Kabeer helped us identify a sturdy dresser, high in quality, that will hopefully last as a while. Thank you!
Stopped by Ashley's today to inquire about a couch and Nick, the salesperson, was very nice, friendly, helpful and knowledgeable. He gave me a lot of info about the different types of fabrics and materials that couches were made and just in general, very nice person and good seller. I'm definitely coming back asking for him!
Had a fantastic experience buying a King bed and sofa with the help of Mark at the Falls Church Ashley store on Saturday, Aug 31. Mark was very kind and helpful and discussed options with us. This is our first Ashley experience and we will be back.
Rowa was very knowledgeable and patient. She helped me find the best deal and pick out furniture for my living room! 5 stars would recommend!
Kabeer was very helpful, and guided us through what works best for us! Will come back.
Outstanding Service from Kabeer at Ashley Furniture! I recently had the pleasure of working with Kabeer at Ashley Furniture, and I can't speak highly enough about the experience. From the moment I walked into the store, Kabeer was attentive, knowledgeable, and genuinely interested in helping me find the perfect furniture for my Airbnb. He patiently answered all my questions, provided valuable insights, and never made me feel rushed or pressured into making a purchase. Kabeer's professionalism and dedication to customer satisfaction truly set him apart. He went above and beyond to ensure that I was comfortable with my choices and even helped me explore different options that fit my style and budget. Thanks to his expertise, I was able to make a confident decision, and I'm thrilled with the furniture I purchased. If you're shopping at Ashley Furniture, I highly recommend asking for Kabeer. His exceptional service and friendly demeanor made my experience smooth and enjoyable. I'll definitely be returning to this store in the future because of the excellent service he provided.
Rowa was so helpful in getting us the couch of our dreams! So comfy and the perfect style. Thank you!
ROWA is an excellent staff having a great talent of Sales and services she made my day and release huge hassle for me
Rowa is very helpful and made my purchase very good!!!
Kabeer is patient and thorough. My husband and I are new to VA; he ensured we would feel right at home with our furniture selections. We are the utmost grateful!
Great customer specially Miss Noorie awesome
Kabeer was really great such a top tier customer service. He provided the perfect amount of attention but also space as my fiancé and I were looking for furniture. We had a great customer service experience from him. Thank you Kabeer!
Big thanks to Kabeer for directing us around the showroom and giving us the space and time to figure out what was right for us. Great customer service from Kabeer and all the staff.
Kabeer, was helpful and I appreciate his service.
Rowa was very friendly and helpful. She helped me find the perfect mattress. Also gave me free pillows. Thank you Ashley!
Rowa is give us a good customer service. She is so nice and humble.
Mark assisted us with our purchase today. We received a very good customer service everyone was helpful. Mark has great taste in furniture when ever you stop by Ashleys I will confidently say that he will assist youwith an excellent customer service
My experience at Ashly’s furniture Rowa was a great help and was really kind. Mark was really nice and greeted us.
Rowa was so helpful and kind and we were able to find our new couch!!
Great service from Rowa!
Gideon was great and informative salesman! Thank you!
Mark was great help in finding our nightstands!
Rowa thank you!
Kabeer is professional and experienced.
Noori. Thank you for being so helpful and make this process easy for us.
Lots of furniture choices and Rowa was a pleasure to work with. She knows her styles and furniture details.
Kabir helped us find the right dining room set and coffee table for our house. He was very attentive and worked with us to get the best deal and value. Would definitely recommend.
Thanks Rowa helps on the dining table!
Kabeer went above and beyond to help us find not only the right couch but keep it within our budget. We had the most positive experience with him and greatly recommend working with him!! Thank you Kabeer!
Kabeer was great. He gave us space to browse but was always nearby to answer questions when we had them.
Gidion did a fantastic job. He allowed me to look without being pressured to buy anything and once I selected what I wanted got me in and out of the store with no headaches or pain. Great experience and great service! Cheers!
Gidion was very helpful and willing to talk discount, all in all great service.
Wonderful! Noori helped me with every piece. She matched my wants with my needs. After getting bedroom and dining room, Noori itemized everything and gave me a discount that matched my budget.
Nick was great!
I’ve had these couches for more than a week. I never got to see them, but Mark picked out the perfect set. Fantastic salesperson. We did the deal super quick. Delivery went smoothly and installation was within 10 mins. Price was excellent too. Quality is superb. Mark gets a 10/10
Awesome experience. Shopped around at a few different stores. The Falls Church branch had the best collection in the area. Sales rep Mark went above and beyond in facilitating our furniture purchase and store management backed him up for a smooth transaction and delivery. Highly recommended.
Mark did a great job with customer service. Happy with the purchase.
Mark did a fantastic job working through every single option I wanted for cost, size, and different couch types. Great job!!!!
Nick was very helpful!
We received excellent service from Mark, he was very attentive, patient and gave great advice. We visited the store a couple different times before finally making a purchase, and every time Mark was there to provide great service.
Nick was the best!
Rowa was incredibly helpful and got us a great deal on a sofa and chairs!
Mark was super helpful and knowledgeable! Thank you so much for the beautiful couch!
Mark has great customer service
Kabeer was very helpful on our furniture selections. He was knowledgeable, patient, and genuine. Would request him every time from Ashley furniture!
Kabeer was very helpful and professional in helping us find a couch for my apartment.
Kabeer had been helpful and answer my questions. He gave me a great deal ! Thank you AshleyFurniture
Great experience with khabeer!
Mark was fantastic and went the extra mile to help us get our couch!
Rwa was really kind helped me with customer service
Mark did an excellent job!
Amazing experience at the falls church location. Mark was so nice and helpful throughout the process of looking for and deciding on which furniture we should buy. Highly recommend!
Mark was very helpful and I will be back for more furniture.
Nick was fantastic he was very knowledgable and got me a fantastic deal on my dining room table.
Mark was excellent, very attentive and helpful!
Mark was so helpful and not pushy. It was a very pleasant buying experience!
Nick was very knowledgeable, helpful and gave a very good price! Thank you!
Noori. Helpful, kind and patient
Ms. Rowa was very welcoming upon first walking into the store, checked in on us throughout our shopping experience, and was able to help us find a sofa during a great sale they had going on at the time!
Mark was great helping us pick out a bedroom set! Our experience was fantastic. He walked us through the whole process. Stress free experience!
Came in for sitting chairs for bedroom and dresser. Mark my sales man was super helpful and made things super easy for me. Got a great 30% discount as well! 👌🏼
Excellent service byMar. KAbeer
Kabeer was very helpful and kind. Excellent customer service.
His work is the best. We are happy with Kabeer in Ashley store.
Kabir was my sales associate. He was so patient, amazing, and helpful. When he left the store for an hour, he had another associate ready to assist me when I came back until he returned. During the check out, Connie was also phenomenal. I highly recommend that you see Kabir for your future furniture needs.
Kabeer was awesome, great customer service.
Rowa was amazing! She took her time, she was patient and she got me a great deal on my mattress! I will be returning to this location for anything I need from Ashley!
Mark, took amazing care of us! Amazing customer service!!
Rowa is the best sales person. Her customer service was outstanding, and the product was exactly what I was looking for. I was so pleased with the service I received from this her and the team. They went above and beyond to help me find the perfect bedroom furniture for my daughter at good price.
Helpful, non-pushy service with Kabeer!
Talk to Kabeer. He will get you sorted in no time. Excellent products for a reasonable price
Rowa was amazing. She helped us from the moment we stepped in. Wasn’t planning on buying a couch but we found one almost immediately. Can’t wait to get it!
Rowa was the biggest help when buying our new couch. No stress no hassle.
10/10 experience shopping here. The salespeople and sales manager were truly exceptional, especially Kabeer. He was knowledgeable, efficient, and very helpful in getting me exactly what I needed, even in a rather compressed timeframe. I would absolutely shop here again for all my furniture needs.
(Translated by Google) Kabeer (Original) kabeer
Mark was awesome!!! He was super helpful and patient with us in selecting our furniture! We are very pleased with our purchase and look forward to returning in the future!
Very happy with our sectional purchase. Mark was wonderful . Great help and smooth purchase process.
The staff is super helpful and considerate. I had Rowa assist me with my needs and she was amazing! It was obvious she wanted to help me get what I wanted without trying to hassle me. Great team!
Great customer service. Especially Mark was amazingly friendly and professional. He answered all of my questions without get tired. I am definitely come back to buy another things in this store.
Mark at Falls Church Ashley did a great job getting me all set with a brand new couch. Customer service was great and allowed me to find what couch was best for my new house.
Mark was understandable and helped us out , also gave us a good tour and discount
Mark very helpful
(Translated by Google) Young people (Original) Noori
Rowa, is a very friendly person and she did a great job with all our purchases
Excellent experience! Thank you Kabeer!!! 🥰
Rowa was a great help finding a dining table!
Great experience! Mark was great! He was kind and patient and did not push me to make a decision. He took the time to look certain things up and help me find exactly what I was looking for.
Good sevice , thanksbto Mr. Mark amd the Mgr Mr Wassim for the help , Best service
kabeer was amazing! so helpful & managed to walk out with what we hoped for, thanks to him.
Great seller, very helpful
Kabir was very helpful and professional
We had such a great experience. Kabeer was awesome, he helped us a lot. I will definitely recommend this place.
I had the worst buying experience there. Went there to buy a leather sofa, the seller asked me the door entrance size, I went home and brought the size. He said it will go through than purchased waited for almost three weeks and the sofa didn’t went through my door. The delivery guys told me that sign a paper if it tears or damaged by entering with force you will be responsible for!. I said return it. When went to the store tried to find something else that could go through the door but didn’t find the right one. Asked for refund the store manager told me that it’s a store credit!!!? You must buy something there is no refund!!! This was not even told at the beginning of purchase!!. Then I struggled and after two weeks they said ok the corporate approved to refund but not for the delivery!!! I said it was not delivered go ahead and deliver it to my home and I won’t aske for the refund as it was not my fault you asked for door entry measurements and I provided than you said it will go through!! So I purchased but it didn’t went so why should I pay for your mistake!!. Then I lost the credit card in there store while four times went there for refund. Finally they said only to that card we will refund not other cards. They asked for approval and I send them my credit card statement and ID then they said call the corporate. I did called the corporate and they said we cannot help ask the store and the store again said call the corporate. I stopped and claimed through my bank to settle this and bunch of live scammers are there to steal your money with a different way I can’t say anything but was a measurable experience. Just leaving my review to be aware and not scam anyone else too!!!
Mark
Mark was very helpful at the Ashley Furniture in Falls Church! Made sure we understood different furniture options and combinations that were not placed together on the floor.
Helpful staff and Mark let me browse without interruption, which I greatly appreciated. Mark was excellent to me and I will be working with him again in the near future. A+ location
Mark greeted me upon entering the store and made himself available for any questions. He made my purchase go smoothly and efficiently.
Noori was such a great and very helpful. We are definitely come back again. Mr. Wassim who is manager is great guy.
Mark made the process of buying a couch for our new apartment seamless. Can’t thank him enough for all his help!
Rowa at Ashley Falls Church is just amazing. She took the time to show us around the shop, showed us pictures online plus gave us ample time to discuss and choose. She was really patient. We liked that.Thank you so much.
Mark was amazing! Very professional and enjoyable
Noori her services was amazing
Kabeer was very helpful the minute I walked through the door with excellent customer service. It made my buying a new bedroom set seemless and quick.
Mark was very helpful.
Mark gave us a wonderful experience! We bought a beautiful couch quick and easy!! Thank you Mark!!
Mark was absolutely phenomenal with helping us out in finding our couch!! Experience was great all around!
Absolutely amazing service!! Ms. Noori was the best help in finding the right furniture set for my new home. She was attentive and very professional. This is a 10/10, I do recommend anyone to come to Ashley Furniture Homestore in Bailey Crossroads shopping center. Thank you, Ms. Noori!!
Maria and the store manager were great at helping me find the exact sofa I was looking for and with a very early delivery date. I am very grateful!
Amazing Customer Service from Staff
Rowa and Maria were of great and friendly service!
Kabeer was awesome and helped me design my entire apartment!!
I went to check sofa and met Mark who is a very friendly and helpful salesman and decided to buy because of his hostility.
We want to buy sofa and Mark was very helpful, friendly, easy to communicate with, and full of knowledge. We had a great experience and decided to buy a sofa because of his hospitality beside the quality of the product.
Noori was very helpful helping us order our new couch!
Kabeer and the Team at Ashley were absolutely amazing in helping us with our new sectional, need, and kitchen table set!! Hands down excellent service and experience!!
Kabeer was wonderful. He was very helpful and patient.
Kabeer greeted us at the door with a smile, and stood back as we looked around, its quite refreshing not being followed around the store. I called him when I was ready to purchase!
Rowa was ver helpful.
Rowa was super helpful!
Rowa was amazingly helpful. She was so helpful and made our experience easy. We can’t wait to receive our sofa set, table set and lamps.
Nick at the Falls Church location, was so helpful and sold my boyfriend a lovely couch and ottoman. Amazing customer service !
Worked with Kabeer today - he was very helpful and knowledgeable about the products and helped us find items that were ready to ship. Definitely ask for Kabeer!
Rowa was very helpful with choosing a couch at Ashley's! She explained the finance options and different specs very easily. Would recommend!
Kabeer was very knowledgeable and helped us with our purchase very efficiently! We would recommend him to anyone visiting the store!
Kabeer is the best. So helpful and patient. Thank you so much
Rowa is very friendly. She helped get the best discount possible.
I liked my purchase and appreciated Kabeer’s help.
Had a great experience with Kabeer assisting me with my purchase
I had the worst experience ever , i will never buy again any furniture from Ashley stores , so much of a delay , i am going to cancel my order . They didn’t want to drop off my furniture , didn’t want accept my son signature , no convenience in their service, i will never recommend ashley store for any one .
Maria Contreras was so helpful and kind in helping us find furniture for our new home!
Rowa was so hopefully and make our purchase simple and easy !
Rowa was good.her assistance was helpful.
Nick was very kind and knowledgeable. He helped me a lot with the sale of a dining room set. He was not pushy at all. Overall great experience. Thanks Nick
Rowa was very helpful in getting us best value on a sleeper sectional so we got a much needed bedroom set as well.
Purchased a bed, couch and 2 chests from here. Nick made the process as stress free as possible after days of furniture shopping. I don't usually leave reviews but the service here deserved kudos.
Nick was great! He was very knowledgeable.
Visited the Ashley Furniture in Falls Church, VA looking to buy a sofa for our media room and sitting room and Nick was awesome and extremely helpful! He was very knowledgable of the products on display and really took his time to listen to our needs and vision and didn't just try to push something on us. Nick was very professional and polite and our experience was a positive and pleasurable one!
Noori was so helpful! Highly recommend :)
Rowa was so helpful and friendly. She had a great attitude and helped us find the perfect couch! We will be back to work with her again for our next need :)
It’s a nice huge store with a lot of options to choose from. Kabeer did an amazing job helping us get our desired furniture. Definitely recommend!
Noori was very helpful
I had a great experience working with Rowa. Showed me great furniture and worked with me on the budget as well.
Nick was a huge help! Not pushy but very knowledgeable and went out of his way to get me a great deal! Super helpful staff, friendly, inviting, and willing to work to get you what you need!
ROWA, GREAT service and patient with our needs. A1 EXPERIENCE!!!!
Rowa was a great sales rep and went above and beyond in helping me find the furniture to fit my needs!
Rowa was so helpful, cheerful, and so pleasant to work with in finding my perfect furniture matches. Highly recommend working with her if you can!
Mark was wonderful. Very patient with my many visits and more than willing to answer all of my questions. I will certainly be back, thank you Mark!!
Nick was a great agent and helped us so much to choose the perfect mattress. Really recommend this store and if you go there find Nick to help you.
Really enjoyed our trip to this Ashley’s. Nick helped us out - was extremely knowledgeable and found us what we were looking for.
Mark was very helpful and got us a great discount!
Rowa was very knowledgeable and helpful as we were looking and FOUND our perfect coach! We highly recommend Ashley and Rowa!
Mark is very kind and informative. He helped us finding a good sofa.
Rowa is so wonderful, I am so glad I made a purchase with a very kind and knowledgeable person like her
We bought out sofas for our new home and Mark was very helpful by answering all the question we addresses. Thank you
Kabir was very knowledgeable. He listened to me and it was able to give me a good discount.
Noori Sales Consultant from VA Ashely Furniture assisted me get a beautiful Burkhaus Dinning Set , she has a wonderful customer service skills and she very knowledgeable. I am happy with the manger and her assistance.
Thank you so much to Kabeer and Wassim for a wonderful shopping experience. If I could give this place 10 stars I would! Greatly appreciate their willingness to find items within my budget without compromising on quality.
Rowa is such a warm, lovely and beautiful person. She spent a good amount of time helping me to find exactly what I was looking for. She also helped with the discount! Highly recommend her!
Noori was very helpful when finding our couch!
Noori was a great help showing me the different options and letting me try out furniture at my own pace. It was a great experience and I purchased my new chair and a half from Ashley.
Kabeer was so friendly and not pushy like most furniture sales people. I emailed him the next day with some questions and he was so helpful! We came back right away to purchase our furniture!
Kabeer was a great sales person, I highly recommend it to everyone
Kabeer was very helpful
Fast service very helpful. Great prices
Mark was fabulous!
Kabeer was wonderful and knew exactly what I was looking for!
We visit the store last month and we bought a bed set and sofa set .It's being more than a month now we don't have any update from the company and we are still waiting for our order to deliver. Poor customer service .I won't like to giveaway even a single star.Not even satisfied .From me a big zero.still waiting and don't know when they gonna deliver. I won't recommend them.
Nick was so helpful! I was so grateful for his expertise and kindness in the efficient shopping experience!
Rowa is the best sales professional
My wife and I had a pleasant experience at the Ashley Furniture store in Falls Church, VA. Our sales associate was Noori and she was available and ready to answer any questions we had, but not overwhelming in following us around. We ended up finding a new bed and night stands and she was able to walk through all the pricing with us and get us something that was within our price range.
Noori was a fantastic salesperson! I really enjoyed the experience at this Ashley store it was just the right amount of being available to help us but also giving us enough room to look around and make our own decisions. We fell in love with a bed set and ended up purchasing same day.
Rowa was wonderful! She was knowledgeable and professional and helped me find exactly what I needed!
Noori was very helpful in helping today. Noori made the experience stress free and I found everything I needed with her help.
Rowa
I had a great experience with Kabeer. He helped me pick out the perfect sofa configuration for my space. I am very excited to enjoy my sofa for many years to come!
We stopped by Ashley furniture here in falls church at crossroads center this evening with our very playful 18months old. We are so glad that we were able to get the things we had been looking for months and months. We had a great experience with Mark this evening. He is very friendly, very kind and very polite. We bought very good quality queen hybrid mattress full set with both bed frame and head board. We are so happy we received great service with great discount this evening. We really appreciated and very thankful to Mark and the team!
Mark was outstanding! He was very helpful and knowledgeable
Rowa is such a wonderful lady. She helped us when choosing the furniture we needed!
Thank you Kabeer for finding me the perfect sleeper sofa!
Kabeer was informative and very helpful during the entire process.
Kabeer was very helpful and kind during my purchase at Ashley. I would reccomend his services to anyone looking for new furniture.
Great service and staff, Specially Mark who helped us get the best deal, Thanks!!
Very clean store and the customer service representative, managers, and sales lady (Maria) provided excellent service. I highly recommend it to anyone who is interested in purchasing furniture from that store. Maria was extremely helpful and knowledgeable about the products, making the shopping experience enjoyable and stress-free. The managers were also very accommodating and went above and beyond to ensure customer satisfaction. Overall, a great experience and I will definitely be returning for any future furniture needs. Thank you to the entire team for their exceptional service! Thank you
Mark was indeed helpful and made the process of buying seemless.
Came in today looking for a new couch and Mark was incredibly helpful! He made sure I was promptly taken care of and took the time to walk me through all my options. Couldn’t have asked for a more seamless experience.
Mark was super helpful and made purchase easy and quick! Thanks Mark!
I had a great experience here and Noori was very helpful in helping us find what we were looking for!
Nick was an absolute joy to work with. I came in to shop with my mom and he was so attentive that he was able to anticipate her needs throughout the experience. That and his patience made this such an efficient process that we were out with our new mattress in less than an hour. Thank you Nick! You’re the best and we’ll be sure to choose Ashley for our needs moving forward
Noori was so helpful and very patient with us. Answered all our questions. Even if we changed mind last minute whe was still very helpful.
All the stuff are so professional and friendly Rowa helped us a lot she’s just excellent.
Noori is a fabulous salesperson. Very patient and took the time to show us what we were looking for. Highly recommend you ask for her if you make a trip here
Noori was great
Mark was very helpful!
Noori was really nice
Good furniture and mattresses at great prices. Peter Glatz was an extremely knowledgeable and efficient salesman. Highly recommend you work with him.
Noori thank you so much for your help
I had the best customer service provider, Mr. Nick. I highly recommend him!!!!
Kabeer is great - knowledgeable and friendly, and made sure I got a great price including white glove delivery! Five stars all around.
I always shop at Ashley. Today was a quick sale and some convincing. Price as expected and service was great. Rowa was my sales person and she did a good job.
Very happy with my purchase. Excellent customer service. Noori was very helpful and answered all our questions.
Rowa is the best in this place. She’s really helpful and she helped us a lot to design my new apartment and shes so kind and nice.
Kabeer is awesome! Gave me the best deals!
Good customer service, MR, kabeer helped us and even the manager was so nice to give us discount .
I have Kabeer for helper officer! He’s really nice and patient good judge
Great place to find furniture, Noori was super helpful!
Kabeer was so helpful!! Amazing furniture 😍😍
Mark really helped me to find the best deal for me! Thank you Mark!
This is my second time purchasing at Ashley Furniture. Both experiences have been good. My sales rep, Nick was very friendly and thorough in sharing info about the materials and construction of my new couch. Got a great deal on it too!
Rowa was very helpful!
Thanks Noori and Mark. Very helpful.
Noori and Mark were incredibly helpful in navigating inventory and delivery logistics for our purchase. I cannot recommend them enough.
The best shopping experience! Service was excellent and our sales rep Mark was a great help!
Thank you Mark! Excellent experience from the moment we walked through the door.
Kabeer helped us in getting our first couch after moving in to a new apartment. He was really kind and sweet to ask questions and assured us about taking the protection plan.
Mark was great! Very funny and extremely helpful and polite.
Rowa was absolutely amazing! Her customer service was impeccable. She went above and beyond to help me with my purchase. I would highly recommend that you ask for Rowa in Falls Church.
Noori was great and very helpful! Bought a couch on sale very quickly.
Great experience buying our new sectional at this location. Maria was extremely helpful in answering all our questions!
Noori was amazing and so patient! She answered all my questions and I was able to get my parents the right sectional. Most importantly she was not pushy!
Kabeer was i a great friendly guy he help us good..
Mark was super helpful!!
Loved working with Nick. He was very professional and knowledgeable, not pushy at all. I will be back!
Mark, Wassim and Bert were amazing! They were so helpful and gave us a great deal! Will definitely be back for any of our furniture needs.
Mark was amazing!
Where I made my experience, one of the best experiences with Ashley Furniture she was kind, caring understanding and walk me through the entire process. I would strongly recommend that if you’d like great customer service you come see Rowa at Ashley Furniture . I am grateful that she gave me one of the best experiences you can imagine.
NOORI is one of the best helper ever seen her and wassim.
Noori is the best sale person in this stpre
Mark is a great sales person! Got me a great deal!!
Great experience with mark! Was a super easy and smooth process. The best prices too!
Ms.Rowa greet me at the door, and showed me exactly what I needed a black sofa. She was great with great service
Ms. ROWA : Great customer service with a lot of knowledge and nice ideas design wise. Took aaaaall the time with us a couple, we might have different ideas, but ROWA was VERY PATIENT and amazingly helpful 👌. Very satisfied.
Great experience with Peter. Not pushy , very knowledgeable about products. I would recommend him and Ashley.
Rowa was very friendly, efficient, and easy to work with.
Rowa was great! Helpful but didn’t pressure us, and got us a discount on top of a sale price. Very happy with the couch.
Rowa was fantastic! She helped us find the perfect sectional at a price point we loved. She was helpful but not obtrusive and very friendly. The couch is great, exactly what we needed!
Rowa was a fantastic sales consultant. She got us a great deal on a new sofa. Helpful and very nice.
Peter G and Bert are the best! They outfitted us with a new sectional and bedroom set for our new townhouse! Professional & efficient! Best team in town! Thanks both!
ROWA is the best.
I don't recommend this place at all. 2 weeks ago we went to buy a sofa and they told us that it would arrive in 5 days and it did, but it arrived at our house without the correct legs, a claim was made 10 days ago and we are still waiting for the 4 legs and it was even worse. I paid a $120 installation and delivery service that apparently was for nothing. I feel sorry for Mark, who gave us great service and is a good salesman.
Nick did an awesome job helping me choose a comfortable and affordable sleeper sectional for my place. He’s very informative and really helped me weigh out my options and pick the best one. He really takes your opinions into consideration. He isn’t just trying to push for a sale, he wants to make sure you get the best. He also let us take our time trying out all the couches and make a decision. Would recommend working with him!
Very nice furniture and would like to thank Nick for his excellent customer service
Nick is the best
Mark was so helpful and knowledgeable. I’d buy from him any day of the week.
The sofa chaise we wanted was only available online, but our sales person, Mark, was able to order it for us with a quicker delivery timeframe than online. * UPDATE* Unfortunately we had to cancel our order. The sofa wouldn’t fit in the elevator in the older apartment building. The delivery people then informed us that to carry it up the six flights, we would be charged an additional $300. What we were not told in the store was that the “No hassle delivery” only allowed for three flights of stairs - every additional flight would cost $100. Trying to get someone to call back to assist with the cancellation was impossible. On four separate occasions we were told that the manager or regional manager would call back- later today, tomorrow, on Tuesday when they get in, etc… Not once did we speak to anyone in authority. Very frustrating and terrible Customer Service! Eventually, we received a partial refund; minus the cost of “No hassle delivery” and a substantial restocking fee. Buyer Beware!
Rawaa was amazing !! She helped us get our new bedroom ! Make everything easier and smooth ! Highly recommend it
Rowa was a great help to us. We were upgrading our son from a crib to a bed and she was very helpful. The stores was well stocked and very few customers on a Monday morning so we were helped quickly.
Mark was super helpful!!
Rowa was super helpful and we had a wonderful experience buying our sofa set!
Rowa pretty she a good sales person and she patient for a customer.
We worked with Nick to find a mattress and bed set. Nick was amazing and helped us find exactly what we were looking for! Thanks Nick
Noori was outstanding the service was outstanding Wassim was also great. The deal Was great everybody was helpful. The place was spotlessly clean all of the associates were very knowledgeable. We will definitely be back to spend more money in this store. It is a great place for new furniture.
Noori was fantastic!! Great service!
Nouri was great helping us selecting our bedroom furniture! She also got us a great deal
Mark was a huge help! I would recommend using him.
Noori ist he best personfor costomer servce
Rows is sooo charms wonderful her kindness is very good to helpe
rowa mazid she is wonderful helper .. she is very good as a sales person
Rowa is wonderfull helper, l will recomend her as a sells person
Mark gave us great customer support!
Mark was fabulous!!
Rowa is awesome and super helpful.
Mark is an outstanding person. He was very helpful and kind. He made our purchase process very smoth.
Rowa was very helpful and nice!
Mark was very patient and helpful.
Hello, I want to say that I feel cheated. I bought some furniture two months ago and they arrived bad and they promised to change them and until now it doesn't happen... I feel like they scammed me because I almost finished paying for the furniture and nothing, they came to see the damage and they never repaired and they didn't change my furniture either I'm very disappointed I call and they don't solve me I went to the store and neither and I have proof of all my attempts I need them to give me a solution soon
Mark was very helpful in finding me a couch. He explained everything and even helped me get a great deal
We purchased new living room furniture, and we got some nice ones and they helped us a lot.
Mark was FANTASTIC! He showed us a wide variety of options and helped us make the right choice. I had an awesome customer experience and look forward to enjoying our new sofas.
Great working with Mark and his team! Great deal on a new couch!
Rowa was friendly and helpful when purchasing our new couch!
Noori was very helpful with our purchase of a sectional and chairs. We recommend shopping at Ashley with Noori!
Mark is a great customer service representative. Highly recommended.
Mark was amazing! Extremely helpful. Ask for Mark!
I had a great experience shopping and buying from this Ashley store with Nick. I thought I’d be pressured, hounded, and manipulated, but Nick was quite the opposite. Nick listened to my wants and needs for a mattress and gave me the time and space to consider the options he provided me… and he was also pleasant to just shoot the breeze with. Two months into my new mattress—and coffee table, I am very pleased with my experience at and purchase from Ashley. I’d definitely shop there again… and would seek out Nick to help me choose. Thanks Nick!
Rowa was helpful, kind and professional. Found us just what we wanted
Rowa was a wonderful help!
I came to the store today to purchase a bed set and Mark helped me to choose the right set for my husband and me.
Mark was very helpful! And nice.
Rowa is super friendly and helpful in helping us choose furniture
Noori was great and patient with us as we found the perfect couch!
Noori was a joy to work with!
Great experience with Noori
Rowa helped us get our bedroom furniture set at a great price! Wonderful shopping experience.
We recently had the pleasure of working with Noori at Ashley’s and we couldn't be more impressed with the level of service we received. From the moment we walked in, Noori greeted us with a friendly and welcoming attitude. We highly recommend working with Noori for a seamless experience.
I worked with Rowa, who was very helpful and knowledgeable about the furniture in stock!
Absolutely horrendous customer service at both this location and also corporate. Do not purchase from this company.
Mark and Wassim were very helpful! Found my perfect couch
The best costumer service is nori
Nice customer service
Peter G was great!
Helped me find everything quickly and staff was really nice
Rowa was very friendly and got us a good discount on a sofa. The store is clean and orderly and the furniture is pretty good quality for the value
Eyasu my sales rep was amazing. He was patient and diligent in helping me find the exact table I was looking for.
Mark was very welcoming, professional and efficient. He helped us tremendously to find what we need for our new appartment. Thank you very much Mark!
Eyasu was great. My wife and i bought a 3 piece sofa. Thanks to god and their great effort.
Eyasu was fantastic. He teamed up with his stellar store manager Lalla meryem and we walked with a dream purchase and a great price. Thank you.
Rowa is the best!!
Mark was amazing. He’s the best consultant I’ve ever worked with in a furniture store. He was very patient and he took time showing me everything and answering my questions and he was very patient when I changed my mind a few times. I had an outstanding experience.
Rowa was a very friendly and helpful salesperson. She helped me find what I was looking for as soon as I stepped into the store. I've purchased from Ashley furniture two times and I've been satisfied with the quality each time. I highly recommend.
Rowa was very helpful in helping us find the perfect couch that would work for our space and met all of our wants.
Efficient experience purchasing a sofa for my parents. The salesman showed me several options and didn’t pressure me to purchase anyone specifically. Checking out was quick and painless.
Mark was supper helpful. Was able to adjust pricing for me which helped me make my decision quicker. Highly recommend and appreciate him.
Eyasu was great. He recommended an item that was really great and we ended up buying it!
Eyasu has been so kind and helpful every time we have come to the store. His kind and friendly demeanor makes it easier for my husband and I to get our questions answered. He has vast knowledge about the inventory and have shown us some amazing furniture. He has shown immense amount of patience with us since my husband and I have spent hours deciding on what we should purchase for our new home. His professionalism resonates and I can tell just the way he makes the customers welcome with his warm smile. Thank you for attending to me and my husband. We appreciate you and your professionalism. :)
Mark.. He served me perfectly, very friendly and efficient, I really liked shopping here
thanks Mark good customer service
Nick was helpful and easy going. Made for a better than usual furniture buying experience. Much appreciated
Mark was very helpful helping me pick out the Lyncott Extendable Dining table for my new place!
Mark was good team leaders. He had good customers service. He answered all my questions very nice men
Noori was great and helped me find everything I needed!
I have been searching for a sofa for months and Nick led me to the perfect choice in less than 30 minutes! I went in with a list of what I wanted and Nick was able to offer me several great options until we got to the winner. Best shopping experience I've had in a long time, and I stayed in budget!
The delivered a wrong bed spring box . And no one followed us still
Mark was an outstanding with find and selling the bed set. I am very happy with the service.
Noori she was awesome.
Mark was an excellent help and was very kind, great customer service. thank you for your wonderful service
Mark, did a good job on helping us picking our furniture and bed, he helped us a lot, he is very kind and approachable.
Mark was fantastic and did a great job showing us all our available options for a sofa with a chaise, very friendly and offered us a good price on the piece.
Everything went great. No issues. Rowa was very nice and helpful.
Had a wonderful experience and received exceptional customer service from Nick.
I had a great experience and at Ashley’s. Their sofas are beautiful and a great value. The customer service is top class!
Mark is vary helpful person , He explains everything is very excellently He give us a choice. What’s the best for us? Good advisor good personality is really good. Having him on our side. Thank you Mark again for Helping us
Kabeer was fantastic and very helpful. He worked with us to meet our price range.
Mark is great!
Rowa was amazing with helping me.
Thank you Kabeer for the warm reception you extended us today. Your attitude, your willingness to help, and thorough knowledge of the products on the floor made our experience so much more enjoyable. My mom loves the sofa and she can't wait to use it for years to come.
Eyasu and The Manager you both are amazing.Your customer service, patience and communication skills are top Notch. I highly recommend any purchase on this store
Came in and had great service with Rowa. We ended up leaving very satisfied with a new couch. I will definitely shop here again.
Rowa was very helpful! The selection of comfortable couches was really good and the prices were hard to match online
Had a great experience visiting Ashley's today. I was looking for living and dining and Nick made my experience quick and easy! I didn't feel pressured like visiting other furniture places. He was knowledgeable and offered great deal. Found my new furniture place.
Noori was a lot of help! I will surely come to her to buy from here again
Rowa was outstanding. Helpful and attentive. She should be promoted immediately!
I purchased a sofa bed, the sale and delivery went smoothly .We have only had it for two days, I opened bed and added the linen. Once that was done it wouldn't fold back inside the sofa. Called the store and asked for assistance. All they can do is send someone out for an inspection in 7-10 days. My sofa bed is sticking up in the air.. sorry . I need help.. ok 7-10 days. I will never buy anything from you again. I bought this sofa for my ill husband who may not have 7-10 days. Thanks for adding to my nightmare . Poor customer service.If I could give them no stars I would!!!
Mark has exceptional knowledge and customer service skill and he’s an asset to the company
Great furniture store to do business with, because of Rowa I will definitely come back
Mark is a brilliant man. He is so nice, and he did his best to help us and give us any applicable discount. Thank you so much Mr. Mark
My experience with Rowa from Ashley Furniture was truly exceptional. Rowa demonstrated remarkable patience, responsiveness, and a pleasant demeanor throughout our interactions. Her dedication to ensuring customer satisfaction was evident in every step of the process. Working with her made my furniture shopping experience enjoyable and stress-free. I would gladly recommend her to anyone in need of furniture assistance at Ashley Furniture.
Purchased a king size bed with a living room set. Kabeer was patient and did a phenomenal job answering our questions during our visit.
Ashley team were great. They went above and beyond.
Had a great experience purchasing a sofa with the help of Kabir!
Kabeer was absolutely fantastic and helpful!!
We had searched the website and had an idea of the living room couch in brown leather. Eyasu cordially greeted and asked what we were shopping for. He asked appropriate questions and Listened to our requests or additional questions to him. If he was unsure or didn’t have the answer he sought out resources via his manager in order to respond. Appreciate the sale that was comfortable and not aggressive for the sale.
Mark was very pleasant and great salesman. He was wonderful and he was knowledgeable!
Kabeer is a good sales person, I recommend him to anyone going to this store
We had a good experience with Kabeer Highly recommend him for every body
I went to the Ashley’s store in Falls Church and was helped by mark he helped us with our purchase and was happy.
As usual great experience at Ashley’s. Our floor salesman Kabeer was awesome, gave us all the info we needed to make a decision and we got a nice living room chair and ottoman set for our home. Thank you again Kabeer!
Rowa was a great salesperson and we’re very excited about our new sofa!
Came into the store with an idea for a couch and Mark really helped facilitate the entire experience. It was wonderful!
Kabeer is an excellent customer focused salesman! Understood what we wanted and delivered!
Rowa was very helpful while we looked for a new couch. She was quick to answer any questions we had and made the process easy.
Mark was more than helpful and he helped me find a couch that I liked for my apartment. Thanks to mark for making my couch shopping experience more enjoyable.
Mark was absolutely amazing, he seamlessly hooked us up with a new couch.
Mark was fantastic. He helped us find a beautiful couch that fit our help.
Kabeer assisted us to find exactly what we needed and arranged for everything.
Noori was great! The best customer service ever!
Nick took care of me. Thank you!
Ashley's Store Letdown: Disappointed by lack of integrity from Store Manager (Mereyem) and Regional Manager (Melkamsra “Malcolm” Feleke). Despite seeking a price match per policy and/or the initial proposed offer, encountered rudeness and a refusal to honor the advertised pricing. Opted to shop where customers receive respect.
Mark was very helpful, would recommend. Thank you 🙏🏻
Rowa was a great help! She provided all the information I needed and helped me choose the best option for me! Excellent service.
Noori was great. Found what I wanted quickly.
Rowa, at Ashley was very knowledgeable and extremely helpful. She provided several options and helped us with a great product at a fair price. Please asked for her.
Mark was great!!! Very professional!
Workers are very helpful. Problem is quality of products. We bought a couch for 1500 and before halfway of the payments its already garbage. We have to rearrange cushions every 10 minutes to get comfortable, fabric got mated already. It turns to a bed and its so uncomfortable impossible to sleep on. We are just waiting payments to be done to get rid of it.
Kabeer was helping us today, great suggestion and very helpful.
Nick helped us buy an awesome couch for a great deal. Went to bobs across the street and was given a better deal over here!
Fast
I was helped by Rowa a sales consultant. She was very sweet and helpful and patient with me. I got everything I needed quickly and am very thankful for her help.
Fantastic. Rowa Couldn’t have been more helpful. AGAIN! This is the second time this year she’s assisted us.
Noorie provided exceptional service and was able to help us zero down on the right furniture. Ashley definitely is an awesome place to purchase for all your home needs
Mark was wonderful, very helpful
Great experience shopping at Ashley! Noori took me through the store and showed me all the couch and dining table options. Wassim worked with me to price match online. Excited for my new dining table and chairs!
Kabeer was Very helpful, patient and professional
I had the best experience at Ashley furniture with associate Mark helping me every step of the way. I will Be back!
Rowa, was very helpful and made the selection process super simple and problem free! Thank you, Rowa!!
Been here many times and always receive the best service from Mark.
Mark was excellent and consolidated our order to deliver and assemble at the same time!
If you are looking for the best customer support at Ashley Furniture, Falls Church branch, look for Noori. She listens and exceeds expectations. Simply the best!
Mark was a great help! The shopping experience was very calm and easy. We got a great deal on a sectional!
Great service from Mark!
Maria was very helpful with all my questions and was very professional. I also had assistance from Meryem with exceptional help. It was a great experience.
Amazing experience where Mark the Salesman did an outstanding job getting me what I want in a great price.
Noori was exceptionally helpful in helping find just what I needed and working to make a good deal!
Noori was great and very helpful today! Thank you for the advice and suggestions for our furniture choices.
Today we walked in and were greeted by Kabeer who was polite and informative, all while giving us space to breathe so we could browse the furniture collection. We ended up finding a set we wanted and he helped us get the best deal on financing. Very pleasant experience at Ashley Furniture!
Mark was awesome! Helped me find a sectional that fit my apartment. Was not smothering like normal sales people. Would 100% recommend
Rowa was great sells person she find what I want
Kabeer thanks for bed
Rowa, was simply an amazing sales woman. She understood what i wanted very quickly and helped me to find items within my budget. She was not rushing me but shepherd me nicely. She was also very responsive when asking further questions about delivery and installation.
Rowa was great to work with!!
Rows was great to work with!
Maria was amazing! She patiently helped me find the couch I was looking for and assisted me in ordering everything I need. Highly recommend asking for her if you go!
Really good selection and Maria was super helpful when I needed help but not overbearing when I wanted to browse.
Kabeer was excellent and extremely helpful during our visit!
Had a great experience ordering a storage cabinet with Mark. He was able to help us get a price match for the lower price we saw online. Very nice guy.
Mark help me a lot good sells person
Rowa very very good seller she help me a lot
Rowa was so nice and welcoming as soon as we got in the building. We were able to order what we wanted on the website and got through the transaction in a timely manner.
Noori was very helpful! Great customer service and very nice selection.
Rowa was amazing and helped me find my perfect couch! Thank you!
Nick and Meryum were fantastic!
Mark at the Baileys crossroads store was a massive help and very pleasant to work with. Thank you!
Mark was a wonderful person, he really did everything to help us find what we were looking for.
Noori she was Very helpfull and pacient with mu family.
Kabeer is great at helping .
Mine was a 5 Star experience for sure! My salesperson's name was Kabeer and he was wonderful. I came to Ashley to purchase a sofa. I had checked out Ashley's website and "thought" I had found exactly what I wanted. Kabeer listened to me. He explained why my initial selection may not be the best choice. He suggested a couch that he believed would check off all the boxes for me. He was right! At no time did he try to "sell" me a different couch. He patiently showed me everything that was on the showroom floor and gave me the opportunity / time to sit on each sofa and make the decision without any pressure. Kabeer was never pushy but always at the ready to answer my questions. Kabeer displayed excellent product knowledge. He was very courteous and professional at all times, great customer service. Thank you, Judy Burke
Mark at this store was incredibly helpful. I was looking for a comfortable stylish sofa that could fit through my apartment doorway. He listened to my criteria and provided several options to choose from. He also priced 3 options for me to think about. After visiting a few other places, I quickly returned and bought the Maggie sofa. Thanks for everything Mark!
My husband and I shopped around this weekend to look for a new sofa. Mark answered our questions and let us browse around yesterday and immediately recognized us when we returned today! He helped us talk through two options and ultimately helped us decide on our new two-piece sectional. We’re so excited to upgrade our living room.
Mark was very helpful and informative!
Maria C. Was great at helping us pick our perfect dining room set!
Kabeer helped us a lot and he is the best. Very friendly and gave the best deals and showed us all the display models.
Kabeer is the best. Thank you!
Rawa is a very good and professional person. She did an excellent job. Thank you
Rawa was very professional and very helpful and very patient. She made the deal for us very good. Thank you Rawa
Worst customer service! I'll not recommend to my family and friends.
Mark provided us with great discounts and customer service. Highly recommended
Lovely experience at Ashley’s. Mark was very helpful and informative. Got a great deal on a new sofa. Definitely recommend this place. Will be back in the future
Noori was helpful, she made sure we got what we needed plus more for the budget we had in mind. I would definitely work with her again. She’s friendly and knows her product. Thank you Noori :)
I came to the Ashely store in falls church VA to order a bed and mattress. I was able to be out and on my way in minutes thanks to Kabeer’s efficiency and prompt service at the Ashley store furniture in Falls Church.
Mark was great
Mark helped us find a great coffee table set and smoothly walked us through the process. Great service!
Mark was great. He understood what we were looking for and took care of us.
Rowa did a great job, was with me throughout the whole process, was extremely helpful and courteous.
Rowa was a great seller to us. Gave us six free pillows for our new couch. Thank you so much!
Had a great experience in the store today picking a new couch. Kabeer was extremely friendly and helpful!
Noori was absolutely a delight to work with. She was knowledgeable, professional, and very low pressure. She had good suggestions and even pointed out good features and options for our new couch. Thank you Noori!
Nick helped us find a great couch!
Mark was very friendly from the very start, he was professional, helpful, and he answered every one of our questions. He went above and beyond. He was absolutely great.
It was a pleasure working with Rowa today. She asks our needs and not only met them but exceeded in some areas. She was friendly and very customer centric.
Rowa helped me find furniture within my budget. It was a quick, pleasant, and affordable experience. Thank you so much Rowa! Cannot wait to use my furniture!
Awesome
Noori was a great help!
Mark was SO helpful in finding everything I needed! Initially, I came after having an emergency move after having my daughter, and when I came in today he recognized me, welcoming me back in. I gave him all of the criteria for my search and we were able to check all my boxes! I really appreciate how well he listened to my interests and suggested all products he thought were best for me.
Mark was very helpful! Got just what I was looking for.
Will be back for dining room table and chairs and new bedroom set.
Kabeer provided wonderful customer service and great guidance and suggestions. Truly appreciate his professionalism.
Marc was great! Very helpful and friendly. We are very excited about our new couch!
Excellent experience with being hassled. Nik has great customer service skills and was very helpful with our purchase
Very good customer service, Nick was very uncomplicated and gave helpful advice without any pressure. Loved it!
Rowa was very helpful and attentive to us and what we wanted. She was able to provide us with options and a really good price.
Mark our sales associate is professional, pleasant and knowledgeable. Thank you Mark for a great experience.
Rowa provided great customer service, recommend this location! Thank you!
Rowa was extremely helpful and made sure that we got exactly what we wanted for the best price. She provided exceptional service!
Mark was very helpful. From the moment we walked into the store. He had an inviting smile that made me feel comfortable asking questions. He was great. We loved our couch. All thanks to Mark!
Mark was an amazing floor sales man and Connie was amazing in customer service!!! Both were very sweet and very helpful!!!
Kaebber did a good job and was very helpful.
Nick was fantastic.I came in with an idea of what I wanted. He helped with finding the right fit.
My experience at this Ashley’s, has been better than expected. Meryem, the sales manager has been extremely helpful, patient and very professional, as I looked to find the right sofa. I’m more than happy with my purchase and in the future I will direct my business to Meryem for all my furniture needs.
Appreciate Kabeer’s help and recommend him to everyone
Kabeer is so helpful.
Mark and Wassim excelente service
Nick was a great help. In and out of the store in less than 10 minutes. Bought a couch and arranged delivery for that week.
Great experience with the sales associate Mark
Noori is experienced helping sales person and she very good customer care
Ms. Rowa helped us and guided very well to choosing furniture for our new home. Appreciated her great customer services.
Kabeer was very helpful and provided great recommendations for furniture that matched my needs.
Kabeer was very helpful in explaining everything, and made sure we got all applicable discounts
Mark helped me at this store. He was very friendly and helped me get a good deal on some furniture. This store is huge and there are many variety of good furniture for just about any family. They offer a discount through Yelp as well as other discounts like military. Reason for 4 stars: Not this store particularly, but Ashley Service and Repair team is so poorly run. My furniture was delivered with a lot of damages (see pictures) so I sent an email to the store manager who sent an email to the service team. However, the service team never followed up so I had to find out the number and call them myself. The service department saw the email only after I called them and said they would replace the furniture. Waited additional two weeks. New furniture came, but this one was also busted and damaged. Gave Ashley furniture a call at this location and the manager answered and apologized. Going to try and get this damaged one replaced again, but I have low hopes because of the lack of quality check from the warehouse/service department which operates somewhere else. The first one that was delivered had evidence of prior repair and also cracked wood, torn out pieces of wood too. The second one had completely broken wooden pieces at the base. The amount of effort to call service department, arrange for delivery, unboxing the furniture and throwing away the massive amount of waste this process creates is really not worth it. I feel like I need to be compensated for this with free assembly and cleaning up the mess in my home.
We are so happy with Rowa Mazid’s help today! She helped my wife and I pick out the perfect couch - Rowa was kind, listened, and worked with us to make sure we were very happy. She’s the best!
Mark was awesome and super helpful and courteous at the Falls Church location. Very enjoyable experience!!
Rowa was so helpful at this location! She was enthusiastic and willing to help me find the best couch for my space.
Worked with Kabeer who was helpful and worked through all of our questions and requests. Good job Kabeer.
Awesome experience with Kabeer! He helped answer all of our questions (we had quite a few) to find a great couch.
Great
Great service!! Mark was very helpful and very patient and took his time to show me the best options .. I found everything I was looking for. It was a great experience!
Noori was very nice and helpful!
Noori, one of their associates, made it easy to change our purchase when we found out we had measured wrong. The store is very well run...and great furniture as always. Heck I've been going there since they converted the old bookstore to Ashley's.
Mark is very helpful
I've been to this location a few times before but couldn't pick up anything until a couple days ago. Noori helped us with choosing a new bedroom set, and we couldn't be happier. She was very professional and went the extra mile by going through their warehouse inventory multiple times to find the right fit for us. Even recommending items within our budget. The entire staff were quite courteous and warm actually (especially Burt!) and they've referred us over to a contact that has made shipping/installing things much easier. We're definitely going to grab more peices from this store, couldn't recommend it more. Thanks Noori!
We had great experience with Mrs. Nori she helped us furnishing the living room with the accessories and one of our guests bedrooms. The manager, his name is Wasem was very helpful as well. This location has a great time and I highly recommend working with Mrs. Nori
Noori was of great help to us and the manager Wasim was very welcoming and friendly. The entire staff was pleasant to chat with. We ended up furnishing two full rooms and went in and out of the store in less than an hour.
Mark was excellent! Very helpful, quick and fair pricing.
Kabeer was very helpful, and their options seem high quality and reasonably priced.
We just had the most friendly, straight to the point amazing customer service by Nick.He gave us all the information that we needed, as well as all the data about our purchase and walked us through the delivery and warranty of the product.It is the service of this kind that has just made a loyal customer out of me, Ashley furniture will see me again for sure.
Noori was a great help to us in quickly finding our new couch. She was informative and and listened to our needs without being pushy, which we experienced in other situations in the past with furniture shopping. She also quickly connected us to answers for questions about payment and delivery, which gave us comfort.
Kabeer was great in showing us all the options in what we were looking for.
Sales person noori was excellent
The person who attended us was very friendly at all times.
Mark was a huge help choosing our new couch!
Mark was very helpful and wasn’t pushy at all
Today was a great day Appreciate Mr Mark who has the best customer service I hope you all happiness
I was a bit skeptical today considering my previous experience with Ashley. Hell, today it was just a rug. It’s usually not the customer service I have a problem with, it’s the delivery service and the product I receive. However, during my visit today, Mark offered exceptional customer service. I’ll let you know how my rug turn out!
My husband and I were in the market for a couch and accent chair! When we entered Ashley Furniture, we were greeted and guided to the areas in the store where couches were being showed. Our salesmen, Kabeer, was so pleasant to work with. He was patient, kind, and not pushy at all. He allowed us time to go through the whole store, was there when we needed questions answered, and allowed us the time and privacy to make a decision, when we found the couch we loved! The manager worked with Kabeer on getting us the best end of year deals, delivery and protection plan. Dominque from the business office was kind and diligent as well. Thank you so much Kabeer and the rest of the team at Ashley for a great experience! We are excited to receive our couch and accent chair!
We really appreciated working with Nick!
Maria helped me find the perfect dining room set for my new home. She was so friendly and helpful!
Friendly, kind customer service from Noori. Great shopping experience
Noori was wonderful! She helped me find exactly what I was looking for for my dining room and answered all questions. Thank you Noori!
My Ashley dining table, server, sleeper sofa and king size bed got delivered by Regency. I had paid $450 for delivery and installation. The two delivery guys put scratches on my new table, stained my sleeper sofa, installed server doors in misalignment. They were so careless with the furniture, tools and my house. I saw them step on the table top, throw the drill and parts of the bed harshly on the carpet, and put dents and cracks on my drywall. They also tried to coerce me into signing a waiver form. Waiting to hear from Ashley’s service department for two weeks. Will update once I get my furniture fixed.
Rowa was very effecient and I like the interaction and purchase I made today.
Mark was very friendly and efficient and made sure i was taken care of from start to finish of my furniture purchase! Definitely recommend him for your furniture needs
Mark was a great help! He was patient as we walked around and made a decision on the right piece to get! Would love to work with Mark again in the future!
Mark and Maryam were both very helpful. We left with a couch we are very happy with! The Black Friday sale was also very good.
Mr. Mark was great and do the best for us.
Rowa was excellent she is very knowledgeable and has great customer service.
The employees in this store are not professional, rude, and not honest. They give you wrong information about products and protection plans. Worst experience ever
(Translated by Google) Mark is a very attentive and charismatic employee, he had all the answers!! Thank you!! (Original) Mark es un empleado muy atento y carismatico tenia todas las respuestas!! Gracias!!
Mark was great!
I was helped by Mark. Amazing customer service and help. Very communicative and clear about the options we have about the type of sofa we’d get, the delivery times, and the fees that come with it. Would recommend in store much more than online!
Thank you Mark for all your help today. The purchase was very easy and Simple and you were a great help today. Thanks again.
Mark
Mark is excellent, being so patient with us and made the process flawless
Great service from Rowa
Mark was very helpful! Good insights from him lead to a great buy.
Mark was great help!
It was good experience. Kabeer was really helpful and kind. He actually guide us with the furniture we needed. We really appreciate his help.
Mark was very helpful!
Rowa was amazing in assisting us through searching and finding the perfect products! 👌
Great experience today. I always worry about being hounded and Mark, my sales associate, was kind, respectful and super helpful with assisting me in purchasing a couch. The overall process was easy and would highly recommend.
Mark
Mark was amazing!
Just the mattres that I need! This was a good experience and the sale person make the day even better, you are the best mark! Thanks you for you support and kindness
Mark was absolutely wonderful helping us find the perfect mattress. This is our second purchase at Ashely and everytime they are so friendly and honest with us. Thanks guys!!
I bought warranty on a table that I purchased and Ashley didn't honor it instead they were jerks about it
Excellent service!! Highly recommend coming into this store. Special thanks to Wassim, he was the best!
Thank you Maher for helping us finding our new furniture!
Mark is AAA service. We're happy with our items.
My family and I had a good experience with Kabeer! excellent service 👍🏽
Mark was very helpful during my selection and leasing process! Great experience! The item I selected was not in stock but Mark was able to work his magic which is much appreciated when expecting a new baby! Thank you so much Mark!
The falls church team did a great job finding items in stock on a short notice. Mark is great!
The customer service was top notch. Mark answered all my questions and was very helpful. This was first time buying furniture and experience was amazing. I highly recommend this store and ask for Mark.
Mark helped us at the Arlington store and he was fantastic!! He stopped us as soon as we walked in to ask if we were looking for anything specific and showed us options based on our budget and specifications. We ended up walking out having bought a couch, which we were doubtful about going in today! He even pulled some strings to get us the couch ready to ship this week (apparently it was out of stock at the nearby warehouse and would’ve taken 4-6 weeks otherwise). Incredible service, and we’re super grateful :)
Mark was fantastic!
We were a bit sceptical of purchasing from Ashley Furniture due to things we heard online, but we were relieved once we found the piece of furniture we enjoyed and Mark helped us out. He was willing to negotiate a deal that worked for us and the business and we felt we got a wonderful value. I will always work with him when buying furniture from Ashley and would recommend everyone else do the same! Thanks again Mark for making our furniture buying process awesome :) -Matt
Maria was an amazing help with my purchase.
Ask for Mark! He’s good and attentive to your needs, patient and bubbly! Best of luck, Mark!!
Stephen was awesome 😎😎😎
Our manager was Mark. He was so knowledgeable and was showing exactly what we wanted, he did huge help with purchasing the couch. Also he is incredible polite!
Wonderful experience, great prices and customer service. Mark was very helpful.
Had an efficient experience. I knew what I wanted before entering. Mark was helpful and straight to the point. I appreciated the fact he had ordered my stuff and had me checked out in a matter of 10 minutes.
Mark
Friendly sales guy but store manager is a jerk. I need to furnish a whole house. I Should be a dream client for them. They told me 8-12 weeks to deliver my $1k+ order. 10 days later they call me to schedule delivery. Usually great exceptarlo) their sister company) just made me a large package deal for multiple rooms of furniture the day before. Ashley won't process my return without a 30% restocking fee. Even though they were way earlier than they said they would be, to deliver. OK, I understand that but the store manager is as rude and nasty as possible tellinge about it. The kind of nasty you would not dare be to another grown man in-person. I probably have another $20k of furniture to buy (5 BRs and an office). And I promise you these guys won't see a nickel of it. If I can avoid the sister company Marlo I might do that as well if these are the kind of people they put in management.
Marc was great.
Rowa was great! She helped us look at all our options and was able to match the online price for us.
Rowa was extremely helpful and patient! She listened to all my desires, and set me up with the absolute best deal. I’ve been to 5 furniture stores before Ashley Furniture and FINALLY left with a store with a smile on my face! ASK FOR ROWA!!!
Outstanding customer service. Marck Was amazing
My husband and I were in search of a cozy comfortable couch. Decided to check out Ashley Furniture in Falls Church and I highly recommend Wassim who assisted us throughout the process. He was super attentive and answered all our questions. We left with our couch!
Mark was extremely helpful. Knowledgeable, professional and very understanding. His help made me more than comfortable with my purchase.
Dire need of a couch, came to Ashley furniture and they did a wonderful job of filling me needs. They showed a lot of different examples of what I was looking for. After Rowa took me upstairs, the perfect couch was found. Thank you so very much Ashley furniture
I love my furniture, but the customer service is trash on my furniture arrive. The rep ordered the wrong pieces which already took a month and a half and now we have been waiting almost another month for the pieces that were ordered incorrectly. I’ve spoke with a manager about expediting the missing pieces, but never received a callback and when I called the furniture store, they always give me the runaround as far as my manager is not in right now can you leave your name and give me a call back, but I never got a call back. Customer service is trash as soon as you buy the furniture they’re done with you and you’re on their time. Which is the furniture will get delivered when it gets delivered no specific date or anything.
Rowa was very helpful in finding us the perfect sectional. She’s kind and knowledgeable. Thank you!
Ms. Rowa was a wonderful help in our journey in getting our very first couch. She worked with my husband and myself and we were able to get a couch.
What a great place! with a great staff and great great items. Ms, Rowa is so helpful. She helped me to get exactly what I want with a very good price. Excellent service.
Rowa is very nice person. She helped me to purchase my furniture. It was great experience with her.
Great selection and great staff!
Rowa did great today
Rowa was amazing! Such a great help! A really great person to have on your team!
Rowa was great. Had a great experience highly recommend her as a sales person
Wonderful service by Rowa. Kind and knowledgeable
Ashley, the sales person, was so great and nice. She was patient and diligent. Her perfomance was one of the reasons we decide to buy our sofa bed with Ashley Homestore
Ashley Yavari was very helpful- she helped me furnish my whole house, with great design and finding all the pieces that we needed. I will definitely come back and get more for my house. She also gave me the best price that I’ve found around! Thanks Ashley!
Had a great experience shopping with Rowa! She was very professional, kind, and was able to answer all of our questions. Better deals in store compared to online!
Rowa. She is nice and amazing
Rowa was so friendly and helpful. We love our new couch!
Ashley was such a warm and lovely person, she helped me pick out perfect selection for my 1st home! Ask for her!
Ashley was very helpful and nice during my couch search.
I had a great experience at Bailey Crossroad’s location. My associate (Ashley Yavari) was very helpful without being overbearing and knowledgable about their products. I would most definitely recommend her!
Rowa is a great salesperson! She was extraordinary and had a wonderful demeanor! Outstanding!
Ashley was our salesperson. She was EXTREMELY helpful, knowledgeable and patient.She answered all of our questions and consulted with other employees to get the answers IF she wasn’t sure. Overall, a great experience.
Rowa she is halp full she is the best saler
Mark was so helpful and a great assistance during our furniture purchase! Answered all our questions without being pushy :-)
The worst customer service Bad manager No after sell service. They are like “come buy things, let me get my money, and then deal with yourself” I received my whole bedroom with broken parts everywhere, and no one would help.
We had the pleasure of working with Peter he was amazing!! If you want top tier customer service, laughter and support ask for Peter.
Ashley at Ashley Furniture was incredibly helpful and worked with us to get our dream couch.
Ashley did an amazing job with helping us pick out perfect couch! Great customer service. 10/10 experience.
Our sales rep Ashley was very kind and helpful! Appreciated the time she took to help us and we found just what we were looking for.
Ashley Yavari greeted me at the front door, with a big smile, and let me walk through and gave me some time. She then asked me what I was looking for and brought me to the items I was interested in and I was able to purchase after looking around for so long. Excellent customer service, excellent knowledge of inventory, and worked with me on pricing to give me the best deal.
Ashley was very welcoming and helpful in helping me find my couch for my home. She was extremely kind and patient. From my descriptions, she was able to find the exact type and style I was going for. Highly recommend you keep her around!
What an amazing experience!!! Rowa helped me find my dream sofa set and for an incredible deal!!! I will definitely be coming back and will be asking for Rowa!! Such an easy and pleasant experience!!!!
Mark great.. Good cusyomer service
Great experience. Ashley was awesome, knowledgeable and so kind and patient with our indecisiveness. She went above and beyond. I really recommend it. Thank you Ashley. See you soon!
Wassim was the one who sold us the couch and did not ask us the dimensions of the door our couch would be fitting through when shopping. We told him we were putting it in a guest room and the standard door size for bedrooms is 30 inches. Once we purchased the couch we looked at reviews online and saw that the minimum dimensions was 32 inches and our door was 30 inches. Check for measurements before you go, because the salespeople will not help with that. Had to pay a $100 fee to cancel the order.
Ashley was very helpful and informative with all of our furniture needs. I will only use her for our furniture needs in the future. She was kind and honest. Thank you Ashley!
Mark
Thank u for the help Ashley
We had a very good experience and are happy with sofa our selection. Big thanks to Mark for his help.
Rowa is the best. More than what I expected about her customer service. Got my dining set here, got no complain. Thank you for that.
Ashley was such a fantastic help during my visit today. She was knowledgeable about the furnitures and the types of wood they’re made of. She also negotiated prices on my behalf and I couldn’t be happier with her services.
Mark was SO helpful in finding me a coffee table in the color I wanted, in my price range, and that could be delivered quickly! I cannot recommend him or Ashley Furniture enough.
Ashley helped us with everything. She was very helpful and nice. She also looked out for us and gave us a great deal.
Mark’s service was amazing!!!! Thank you Mark!
Mark was great. He helped us find a great couch and got us an extra deal.
Mark at the Falls Church location was so helpful! He found us what we needed and answered all our questions. He even gave us an extra discount.
Ashley (sales rep) at Ashley (store) was very helpful. We asked many questions and took quite a while to decide, but she was there to help every step of the way. The management team kept the theme rolling, driving down costs as much as possible right before checkout. Great experience overall!
Ashley and management was amazing and provided us with a great experience! :)
Great customer service. Mark was very helpful from start to finish. It was a pleasant experience shopping at Ashley’s.
I had a great experience here. Rowa, my saleswoman was very helpful and professional. I would recommend this location to anyone looking to purchase furniture.
Mark was a great salesman! He helped us as soon as we walked in the building and was very friendly, professional and knowledgeable. I strongly recommend shopping at Ashley’s and you’ll luck out if Mark is there to help you!
Kabeer was amazing. Got me everything I needed quick!
The salesman Nick gave me excellent customer service. He helped me explore options for what was looking for in new living room furniture. He was more of a consultant instead of just salesperson.
had a great time with Nick today, showed me everything to suite my personal situation. Was super helpful and friendly!
Kabeer was very helpful!
Best selection of furniture in town. Kabeer was extremely helpful and ensured I walked out happy!
Mark was awesome work with, gave us a VIP service
Kabeeer helped us with our living room furniture selection today. Wonderful experience.
I had a really great experience at the Ashley Furniture at Baileys Crossroad. I came in to just look around as the first of many stores that I planned to visit and I was immediately greeted by Nick. He was extremely helpful, patient, and thorough. He answered all of my questions and made suggestions when asked, never pushy. I was extremely impressed by his professionalism and he truly seemed to care that I was a satisfied customer whenever I was ready to purchase. I had such an awesome experience that I felt totally comfortable proceeding with my purchase today. Nick is awesome and a great asset to Ashley!!
Excellent service and very professional. Mark was an incredible, and made the purchase as smooth as possible. I highly recommend him to anyone who’s looking for amazing service and professionalism. I am very grateful.
Their customer service is ridiculously unprofessional . Bought a bed three weeks ago, it was delivered to me on Tuesday and bed is broken. They also didn’t install bed legs properly. I called & asked to speak to a manager. After I asked for a solution she began to raise her voice at me. ( of course I did too) she kept saying “ What do you want me to do? Call customer service on Tuesday because they don’t work weekends or Monday because it’s a holiday”. As a manager I was really expecting a better solution. Very unprofessional. She also said she was going to email and hung up without even taking my information. Can’t believe people get paid for this.
Mark was awesome today. He gave us the best service and a discount on top-of-the-line bed and mattress.
Had a really great experience working with Kabeer at the falls church location! We were able to find great deals for major pieces of furniture and he was very patient and helpful while we took our time trying to find items that we loved.
Kabeer was incredible. SO patient. He helped me furnish my entire house, I was with him for 6 hrs and he was upbeat the entire time.
Mark is a great sales person and super attentive to his customers. We will return in the future for our furniture needs
I recently purchased a bed & mattress. Kabeer provided excellent customer service and the rest of the team was helpful as well. Thanks
Quality furniture and great selections on all your room needs. Nick the sales rep was honest and knows how to communicate my needs.
Mark was a great help and I found what I needed quickly and for a good price.
Rowa, thanks for taking care of us today!
Rowa was amazing!
Mark was great help to me today
Rowa Mazid did a top notch job in helping me with my purchase! I'll be back again! Thanks
Mark was super helpful and did not rush us at all while we were deciding on a new rocking chair. The chair we selected is extremely comfortable and attractive. Definitely would recommend shopping here. Very positive experience.
Kabeer provided excellent service. I even came back to order additional furniture.
I recently moved to Washington, DC, from Decatur, GA, so I needed to furnish my new apartment. I found a sofa on ashleyfurniture.com that looked like it would meet my needs, but I had some questions, and I wanted to see it in-person, so I called Ashley Furniture - Falls Church. Sales Manager Mark answered. He was incredibly helpful and patiently answered all of my questions. He even gave me tips on how to save money on my purchase. When I visited the store, I placed my order on the spot. Mark informed me that delivery would take 4-6 weeks given the popularity of my chosen sofa. Well, delivery was made 2 short weeks after my visit. The sofa is perfect! It looks great in my living room. Very happy customer!
Great options, nice staff who had the right balance of offering service while letting us look on our own.
Mark is very professional and efficient. We are really pleased with our purchase and the great price he was able to find for us.
Kabeer was great and helped us by answering any questions we had. Overall a very good experience
Kameer was very helpful and knowledgeable in finding us a new couch - would recommend to anyone!
Mark was very helpful and patient with us. We were at the store for at least an hour and he helped us pick out something that worked for us and was in stock so we didn't have to wait several weeks for delivery. We will be going back for an ottoman soon.
Kabeer was great to work with!
Rowa was amazing and very good helped
Mark was great! Very helpful!
Rowa was the best and so helpful !
Arguably the quickest furniture purchase i’ve made in my life. My girlfriend and i walked in just looking for a couch and ended up purchasing not only one of those but a bed as well. Mark assisted us thru the entire thing as smooth as possible. A+ experience
Mark was extremely helpful during my visit today. He assisted my boyfriend and I purchase a beautiful couch and bed for our new apartment. Great experience!
Mark was very helpful and worked with us to get the best discount. Very happy with our new bedroom set and mattress.
Awesome help from Mark at the Falls Church location. Was very patient with my father’s and my indecisiveness but he pulled through and narrowed down the right couch for me.
Mark was very helpful, no pressure and we were very happy with our purchase!
Had a great experience, the facility is very nice and clean. Rowa was amazing and helped us look for something that would fit exactly what we were looking for. Will definitely be coming back here!
Rowa was very personable and customer oriented. She helped us get an amazing deal on the perfect couch for our new apartment! The manager was also very helpful! We will be returning!
Rowa was great!
Mark was excellent! Super quick process.. in and out in less than an hour! With same week delivery, super satisfied!
Good customer service. Mark attended us and he was very patient.
We had a great experience at Ashley furniture store. They had a wide selection of tables, chairs, sofas, and other items for every taste and budget. The store was clean, well-organized, and spacious. The staff was friendly, helpful, and knowledgeable. Rowa, the sales lady who assisted me, was especially attentive and courteous. She showed me different options for tables, explained the features and benefits of each one, and helped me find the perfect one for my dining room. She also arranged for the delivery and installation of the table, which was fast and hassle-free. I am very happy with my purchase and I would highly recommend this store and Rowa to anyone looking for quality furniture and excellent service.
Rowa She was a nice personality for selling and she help has so much Thank You “Rowa”
Rowa help me and she’s awesome!
Mark was very helpful!
Mark at Ashley furniture was the best.very helpful with our purchase will be getting all my furniture needs from him
Mark helped us find a great couch, and answered all of our questions. Overall wonderful experience!
Kabeer was a great help and got us a discount on exactly what we were looking for!
Kabeer did a great job and helped us find the perfect bed!
Rowa - thank you so much for all your help I had a great experience!
TRASHley’s deserves its garbage name. We spent thousands of dollars at Ashley a year ago. In addition to several other large items, we got a large leather sectional and decided to pay for the 5 year protection plan. Total rip-off. In less than a year, we’ve had to call a technician twice for our [hardly] used leather couch. This past time, Ashley sent out a technician that was completely high, smelled like weed, and arrived after his scheduled time block. He told us he could not fix our couch and that the part would have to be ordered. Ashley called today to notify us that our issue was not covered under our 5 year protection plan, even though the plan advertises that “we want you to enjoy beauty and durability of your furniture investment for years to come.” So much for durability, and so much for protection. Apparently their own seat cushion stitching coming undone on a lightly used couch after less than a year (mind you the “protection” plan is supposed to cover 5) is not their problem. Ashley, you are such a furniture store disappointment and your customer service is atrocious. You should give us our money back for the $370 rip-off you call your “5 year protection plan.” And then we’ll be sure to never shop with you again.
Mark was great service
Rowa did a great job helping me pick out the best pieces for my home.
Mark was extra helpful. Flexible on finding a good price and above and beyond in finding a bottle of water for us
Very helpful and pleasant experience with Peter.
Rowa was so helpful and accommodating! We bought a bedroom set and coffee table, and she walked us through every step of the way. We had a great experience.
Great experience! Rowa assisted me from when I first walked it. She was incredibly helpful and friendly!
Maria helped us out on this visit. It was helpful that she spoke Spanish as well, which is a blessing when going with my mother. So she was able to understand the process and there were no confusion
@Rowa was a huge help and very very nice and professional, she helped me to get everything I want .
I had the most incredible customer service at this Ashley’s location! Right when I walked in, I was greeted and asked what I was looking for, and if I needed help. Meryem was so kind and knowledgeable. She made sure I understood what I was getting and walked me through the whole process! Connie at customer service was also great. I definitely will be coming back for all future furniture needs.
Mark was awesome! So simple and quick.
Mark was great! Very helpful and efficient process
I just had the BEST furniture buying experience EVER with Nick and Keith at the Falls Church store! They were most helpful and friendly, very knowledgeable and informative about pricing and details regarding items in the store and online, and they made excellent recommendations. You can’t go wrong shopping with Nick and Keith!
Not a good service I wouldn’t recommend this place.
Mark was awesome! Thanks so much!
Mark use very helpful. Thank you.
Mark was great, helped us buy our couch quickly and at good price!
Mark was very helpful!
Mark was the best help today! We bought our dream couch!
Got in and out with no issues! Didn’t find what we were looking for, unfortunately…
Really good customer service specifically got a lot of help from noorah she was really helpful to us buying a couch.
Mark did a fantastic job helping me find the right sofa
Update: since customer service reached out they were able to get my furniture to me a week sooner, bringing this to about two and a half months. The customer service and third delivery crew were the best by far and actually took my delivery seriously Getting a delivery from the Falls Church Ashley Furniture has turned into a three month nightmare with two canceled deliveries and a third scheduled weeks later through no fault of my own. They also will not refund my order at the full amount despite the issues being on their end. Save yourself the headaches and uncertainty- absolutely DO NOT get delivery service from here!
Our salesman Nick and the manager Wassim were very accommodating and friendly. I highly recommend.
Mark was very helpful in getting a new couch for us. Highly recommended.
Mark was excellent and helpful got me a great deal on a beautiful TV Stand
Mark provided excellent customer service. Friendly & professional.
Came in to find a sectional through the President's Day sale. We find a great selection, and our sales rep, Mark, have us plenty of space to work, while helping us find a great deal. We will definitely be back.
Excellent customer service from Nura! Splendid experience.
I was with sales associate Lorna who proved to be non “annoying” in her approach and allowed me to browse without pressure. I have been to Ethan Allen, Raymond and Flannighan, Ashley’s in Pottstown and Lancaster, Boscovs to look for my living room set that makes me go “ aweeeeeee” I found it and Lorna worked with her supervisor to close the deal! Thanks Lorna for your kindness and professionalism in this win win transaction. With much appreciation, Karen E. Smith-Coleman, MD
Mark was very helpful and knowledgeable.
Rowa was very helpful as I was looking for the right couch for my space!
Great experience. Highly recommend
Mark was very helpful and gave us a fair price
Rowa was a great help and very patient!! Excellent service :D
Rowa ‘excellent customer service 👍👍
Rowaa the best service ever.
Rowa was great to work with! Knowledgeable, patient, kind, & happy.
Rowa was fantastic! She was able to answer all of our questions quickly and effectively. She helped us to find the perfect leather sectional for our new living room! We could not be happier!
Eowa. She is awesome costumer service. Please go see her. She work with you whatever you need.
Nora was very polite and helpful.
Mark was wonderful and very helpful. Easy process.
Customer service is excellent. I was in need of a mattress and Mark assisted me with finding one, gave me a good deal and I was about to purchase a good mattress within 30 mins.
I went in looking for a couple of pieces, but received incredibly horrible service. I do not recommend.
Meryam was super friendly, helpful, patient and assisted my son decide on all the perfect items.
Rowa was excellent at showing the whole family around the showroom! Patient and found a great deal to deliver fast!
So My daughter needed a sectional sofa and I highly recommended Ashley furniture to her. She was hesitant at first, but then decided to go browse. The salesman approached us ,Nick, who seemed very kind and accommodating. My daughter actually liked a sectional there and purchased it on the spot. The delivery date was scheduled on the date that we were going to leave to New York City. When the furniture arrived, it was the wrong color!! Things like this happen I understand, however, being that we spent half the day waiting for the furniture when we could have been in New York city upset me very very much! I was very confident that Ashley would compensate us for this mishap! My daughter contacted both a manager and Nick in regards to some sort of compensation. They did nothing but say, "Im sorry" and they gave nothing. I was disgusted by this.! We paid $300 a night for a hotel in New York City that we were staying at and we didn't arrive when we were supposed to at 3 PM to check in! We drove in rush hour traffic up 95north and arrived at 8 PM. This is horrible horrible customer service!! I will not refer Ashly to anyone anymore! Not to mention how My daughter was so upset with me because I recommended Ashley to her! Good job Nick and company for your lack of GOOD customer service!
Mark good guy and sales associate
Mark was a pleasure in helping me pick out a living room Sofa. Very knowledgeable and patient. Mark has helped me with several purchases over the years!
Rowa was extraordinary. As soon as we walked in she was available to help. We found the perfect couch. Thank you Rowa!
Rowa- Best seller ever thank you so much
Great experience with Nura! She helped us march a one off ottoman with our couch, since the one we wanted was out of stock.
Rowa Mazid was very helpful and helped us get what we wanted
I came in to look for a new couch and was assisted by Mark Maher. Mark was very professional, polite, knowledgeable and was able to answer every question we had. Mark was a fair sales person, provided us with options, but was never pushy. I would recommend Mark to anyone looking for furniture.
Rowa was ammazing help
Very high priced, not good service, they don’t tag the price because they can change the prices and make you believe that they give you a GOOD DEAL.
Had a great experience with Mark! He was so helpful and provided all the information that we needed to purchase our couch. Would recommend!
Maria Contreras is awesome. She was so patient and kind. She worked with me to find exactly the right furniture for my new place. If you go to Ashley ask for her. She was super helpful and not pushy. 5 stars!!
Rowa was amazing i really enjoyed her customer service! Thank you
Mark was very helpful and polite with answering all the question. He understood my needs and able to find alternative couch. Very satisfied with Service.
Rowa, really appreciate providing my family the best customer experience. It was more than what we expected.
Rowa. Thank you so much for your wonderful help. You were great.
Rowa, it was my first time visiting Ashley furniture, I liked their selection but what made the difference is the help of Ms. Rowa. She was friendly, helpful and very good in knowing what I am looking for exactly. I furnished most of my 3 bedroom apartment from Ashley with her help. Thank you Ms Rowa for your patience and professionalism. Will see again for sure
Worked with Rowa and she was awesome! Found the perfect sofa!
Basil is amazing….very professional and helpful!!!
Basil was awesome at helping us out!
Rawa she's amazing verry helpful. She gives as all the time to fund what we was looking for
Rowa was excellent with helping find furniture for our place. Highly recommended!
We bought our sectional from Ashley Furniture and the manager, Keith, did an outstanding job helping us with making sure the order was as we wanted. I went in to change the color since I changed my mind and he took care of it instantly. I went back in after the sectional was delivered to add on a piece and again he helped get the order in. Could not be happier with choosing Ashley furniture for my sectionals.
Rowa is an amazing sales. She was very patient with all our needs.
Mark Maher was super helpful answering my questions and assisting me in my purchase! Great buying experience overall and quick delivery!
Basil is an excellent salesperson! We purchased a new bedroom set and loved him!
Nora helped me pick out a lovely living room set today 😘
I’m new to the area. I went in looking for furniture. Great shopping experience and Rowa was extremely helpful.
Great experience beautiful furnature and the service is exceptional with Mr. Kabeer and Mr. Keith Thank you Ashley Team
Today is our second time purchasing furniture from mr Basil and his services and helping are really helpful and we bought lots of items from him, we will buy him again
Basil gave me and my family the best service, very patient, very helpful.
Mark was a great help and got us a good deal!
Kabeer was an excellent rep and was super helpful from us walking in the doors all the way through our purchase!
Mark provided excellent service and helped us through making a decision when we visited the showroom in fallschurch.
Mark was great, very patient, informative, & very helpful! Top notch customer service!! 👍🏾
Mark helped me to order / purchase my new bedroom set today. He was helpful and helped me to get what I wanted set up for delivery. Great day! Really excited about this furniture!!
Maria was so helpful! She got me a great deal on a three piece sofa set for my living room.
Mark did a great job showing us everything.
Mark is very good and helpful.
Rowa was amazing! She listened and understand what I wanted with the budget and got me exactly what I was looking for!
Rowa is an amazing salesperson!!! See her when you go to shop.
Seamless experience. Mark was attentive and helpful and really took his time to show me all my options and understand my needs for my apt. Will definitely be back.
Basil was patient and a great sales person!
Rowa, she is amazing treated us very nice she was very respectful!!!!
Rowa, she was very nice and flexible !!!!!!
Mark was very helpful, thank you!
Mark was very helpful. Very happy with our purchase.
Kabeer was very helpful, let me walk the store at my own pace. I had been looking at a sofa online that wasn't in the store. Kabeer ordered the sofa, made sure I was aware there would be a wait of a couple weeks and made the order process very smooth.
I have an excellent experience here special thanks to WaSIIM , very friendly and kind woman , highly recommend to come visit here thanks again
Rowa was incredibly helpful!! We walked into the store and she met us at the door. I was trying to find a smaller couch for my new apartment in a gray and she walked us around to three different ones. I decided on one and she waited with us to check out and we have a very lovely conversation. Super personable and kind. If you go to a Ashley’s furniture in Falls church ask for her!
Rowa was an exceptional sales associate. She was extremely helpful and knowledgeable in helping us pick out the right couch.
Mark was amazing throughout the process. Very much impressed by his sense of humor and knowledge.
Basil was AMAZING ! One of the best and most polite sales associate I have come across, he wasn’t pushy at all and let me take my time making a decision. Came in just to get a sofa but because of his conduct I’m walking out with a coffee table and a dining table. Will be visiting again soon!
Mark, He was great very nice and friendly
Basil was a friendly guy, thank you for your help.
Basil help us a lot to find the perfect things for new home 🤩
Came in to find furniture for my first apartment. Maria was very efficient, did not follow me the the store like an annoying sales person but she wasn’t hard to find when I needed her. Got an amazing deal on an already clearance item. THANK YOU MARIA!!
Nura was my sales representative and she made my experience completely worth every penny I spent. She took the time to help me match items to my purchases and I am so happy that she did. I will definitely be back
Mark is a fantastic salesman!
Mark was amazing! Will come back for more.
Shopping for new furniture was a great experience thanks to our sales associate, Mark! Definitely will come back here and highly recommend.
Mark was very helpful with ordering the dining set I wanted. Connie was helpful in processing everything's.
Kabeer was super helpful in finding me the best deal for a sectional!
Great customer service from Maria!
Our sales associate, Nura was great. Professional, cordial and efficient. Will definitely be coming back to Ashley furniture
Thanks mark :) super helpful and incredibly nice!
Mark was very helpful and great to work with!
Mark was very helpful ,and so nice with us it was very easy the process
Great service at Falls Church location. Mark was extremely helpful. Easy process, got exactly what I wanted quickly.
Mark did great job to find the right stuff as per our requirements
Had a great experience today, Mark was very attentive!
Mark did a great job. It was pleasant experience shopping at Ashley Furniture.
We bought a super comfortable couch and Mark was incredibly professional and helpful!
Have had a great experience twice with Mark. Highly recommend!
Keith and Kabeer were lovely to deal with in store. My girlfriend and I were looking for a mattress and were not having luck elsewhere. We found the Chime 12” mattress and they both worked hard to get us the best price. Hopefully everything goes well with delivery!
Kabeer and Keith were FANTASTIC at finding us the best deal on a mattress and foundation. Worked with us to get into the budget we wanted and made sure we got delivery on schedule.
Polite associates and great furniture! We love our new couch.
Basil is the best guy and very helpful
Basil is the best, thanks for all your help!!
Mark provided great service!
Purchased a couch with the help of Mark who was very friendly. Store was welcoming and plenty of people to help you find what you need.
Maria was so wonderful she helped me find the perfect living room set. The GM was very gracious and kind I will definitely be recommending this particular location to everyone I know. I'm definitely returning here for any other furniture I may need as well.
Mark- super helpful. Didn’t bug me like other furniture stores. Perfect amount of attentiveness. Purchased a sofa and out the door in about 90 minutes
Great furniture shopping experience. Ask for Kabeer and will help you out!
Mark was extremely helpful, kind, and professional. He made the couch buying process so easy and made us feel comfortable and excited for our purchase. We will certainly be looking to work with him again in the future when we are ready to purchase new furniture.
Mark it’s was very helpful and patient. Great service
Kabeer was amazing. He listened and was patient with us. We came back to Ashley’s again due to the service we received by him last time.
Mark Maher was great and made everything easy.
Mark was so helpful and resourceful helping us find a living room set.
Had a great experience, Basil was very helpful!
Basil helped us right as we walked into the door today. He was extremely helpful with explaining the product to us and helped us choose the right bed for our home. Basil is a great sales consultant and we look forward to continue working with him!
We were really pleased with our experience. Mark was very attentive and answered all of our questions. We were able to order our couch and were pleasantly surprised by the delivery time- less than a week!
We got some new furniture today at Ashley for in Falls Church. If you stop by ask for Mark he was our salesperson and was great.
Mark was great!
Mark was really helpful
Mark did a great job helping us find our next couch. Thanks Mark!
Mark excellent service
Athena is so helpful in giving us all the assistance we need with a smile.
Mark helped us out, fantastic sale consultant. He was very helpful and knowledgeable of the furniture.
Mark was of a great help to us.
Mark was extremely nice and helpful when we picked out our new couch!
Terrible customer service. The salesman was nice. When it came to delivering my couch, they called me the day before and said they’d deliver from 10-2. They said one piece of the sectional was damaged, but they would deliver everything else including the other sofa since I got rid of my old one. Finally after they never arrived at 3, I called delivery and they said my delivery was canceled since it was a partial delivery. So they never told me and I waited for 5 hours and told me I need to call the . Called the store and they couldn’t help me and told me to call corporate. Tried their virtual assistant and they told me to call the store. Just getting the runaround with no help still. 0 stars
Mark was great really helped me get what it was I wanted when I came in
Mark and the team did great. Helped me find a solution when a problem arose.
Kabeer our sales consultant was outstanding. He patiently answered our many questions and his knowledge was exceptional. Kabeer's advice was also spot on.
Kabeer awesome customer service
Athena is absolutely amazing person and the Wassim is very nice and great customer service i am very happy with the quality and great service!!
Mark is an exceptional salesman! I appreciate his professionalism and expertise!
Mark was fantastic! Helped us from the moment we walked in the door till we left, helping us find the perfect couch for our home.
Mark was very helpful throughout our search, would highly recommend. Thanks so much!
Mark helped us with pricing, very friendly and patient. Was willing to work with us. Recommended.
Mark was helpful and respectful. We are very happy with our purchase .
Mark and Nura much helpful
Athena was EXTREMELY helpful. It was my first time buying home furniture and she got me exactly what I was looking for very quickly.. and for a great price and timely delivery. I will be back here again. Store in Falls Church, VA
Basil is the best!! Excellent service and patience with a first time buyer
We had a great experience! Their sales rep (Wassim) really went the extra mile to help us out!
Great service!! Enjoy our business with Mark! Great deals and prices!!
Mark was very helpful!
Thank you, Mark, good service.
Nura helped us make our experience worth while at Ashley furniture with excellent customer service
I was at the Ashley Furniture store, Falls Church location today. Great customer service and great buying experience. Thanks to Mark who made everything so easy and hassle free. He went out of his way to make sure we had a good deal, took his time to explain every step of the way. I cannot overemphasized his calm, kind and friendly demeanor. I wish all salespersons were like Mark. Thank you so much! We cannot wait to try our new awesome furnitures.
Mark was really helpful Made the purchase really easy Will definitely be back for more pieces
NURA was amazing at Ashley Baileys Crossroads in Falls Church VA. Was so helpful and nice thanks I’ll be back to get more items
Mark was a great help on helping me find the right mattress
Mark at the bailey’s crossing was extremely helpful in finding everything we needed today!
Basil was an excellent sales person for our sectional we purchased at Ashley’s store in Falls church.
Recently purchased furniture from Kabeer. Great customer service and very knowledgeable. Enjoyed the experience and will refer my friends.
Had a very pleasant experience with Basil. We recently bought our furniture from here and he was very helpful and patient with us. He also made sure we were happy with the price and delivery date.
Mark was very nice and helpful when it came to picking and financing our new bedroom set!
Good help from Kabeer.
Excellent service today! Many thanks to Mark for his assistance. I will definitely be returning for future purchases.
Kabeer and the crew at the locations are awesome as a tri-state real estate professional who is licensed in MD, DC, and VA. It is very important to know where and which store sells top-of-the-line furniture at an affordable rate. If you are looking for the right furniture for you or your client, this is the place to go. Thank you for hooking me up with yet another piece of furniture at this store.
Maria is excellent. Ask for her!!
I just went to Ashley Furniture and had a great experience. I bought indoor and outdoor furniture and Basil was extremely helpful in helping my wife and I find great pieces.
Basil is a great sales associate! He helped us find our perfect couch and outside furniture.
Mark was excellent. Shopping has never been easier.
Great working with Mark super helpful and friendly.
Thank you Mark for giving us good deal!
Mark was super helpful, knows what he’s talking about
Mark was tremendously helpful!
Kabeer was very helpful!
Kabeer it's a great person
Basil was super helpful & friendly.
Multiple issues with this Ashley Furniture store, but I'll begin with the purchasing process. Please be advised that what they will not tell you upfront is that you have two options to pay 1) pay in full on the spot or 2) required to apply and use their credit card to purchase the items. Ashley Furniture has only electronic versions of the terms and conditions documents located at the store when I was there - so when my partner and I were reading the terms and conditions, the sales associate took it upon himself to click by himself the 'accept' button. We asked the sales associate to undo that action and go back so that we could continue reading the terms and conditions, and if we agreed to them, then we would click accept ourselves. The sales associate said there was no process to electronically return to the terms and conditions page. We asked for a physical form of the terms and conditions, and they said they do not carry them at the store. Additionally, as we were trying to locate a physical copy, our sales associate loudly announced that the credit card had been approved and said we needed to buy more because we hadn't reached the credit limit. This all was highly unprofessional, unacceptable, and reckless. Cut to months later when the mattress and bedframe finally arrive. The mattress was fine for the first few months, but it started to sink on one side. This was a one-sided mattress, and we rotated it, thinking the mattress would fix itself, and it did not - it got worse. We sent pictures and descriptions of the mattress and emphasized that it had not even been 1 year, and the sinkage was already visible. The store sent out a third-party company to measure the sinkage, and it totaled 0.5 inches, and they argued that the warranty only covers 1.0+ inches. We explained the basic concept that it's not even been a year, and the bed has sunk already halfway to the warranty requirement, so it's clearly a malfunction that should be replaced. They rejected our claim and closed that book. I would not recommend Ashley Furniture.
I recommend everyone looking to buy new furniture to come to Ashley Falls Church location and ask for Bassil and Wassim they will definitely take care of you! They’re the best in businesses!
Great experience buying furniture from Athena. Everything was mostly available immediately
Great service, and knowledgeable sales staff. Mark was phenomenal!
Thanks Mark!
Allam was super helpful! Showed me all my options and helped me get a great deal! Was able to find the perfect sectional and ottoman in under and hour 😊
Rowa great help! Very professional and patient!! 🙂 come shopping here!!!!
Allam his good Sel associate very helpful I give him 10/10
Nam is great! And the manager Keith was great too!
Basil was a great help! Highly recommend!
Man helped Me
It was a very good experience. Basil and wassim were very kind and helpful. They helped us in every way possible. The furniture is beautiful. It was a good experience. It was the first but surely not the last.
It was a very good experience. Basil was very nice and helpful. They have a very good service and beautiful furniture,I highly recommend
Terrible support. Said they would assemble my furniture upon delivery. They were 1.5 hours late to my 4 hour window. They left the furniture unassembled as I had a friend stay back since they missed the timeline. I now have furniture in boxes. When I tried to unwrap my couch, it was damaged. Their customer services said I signed the waiver to something I couldn't see underneath wrapping. Terrible experience they are telling me I'm stuck with the couch.
Mark helped us today, thanks Mark!
Kanan was amazing! Good service!
Kanan was so helpful and welcoming agent, he was helping us in any way!!!!
Mark was great helping choose the perfect furniture I needed.
Basil was the best!
Rowa was great at helping us find a good deal on a king sized bed. The manager was even great at providing a discount to help us with our budget for a mattress. We will definitely consider buying from this store again!
Rowa was fantastic! She was super helpful in getting us what we wanted within our budget
Kanan was SO helpful (and funny, too)!
Great service from Mark from the moment we walked in. He was very attentive and extremely helpful. Would definitely recommend this store and ask for Mark.
It was good experience and Mark made rhe whole experience very easy and pleasant.
Had a great experience shopping for my parents new home furniture here. Allam was the sales consultant that helped us and he was wonderful. He wasn’t pushy at all but was always around to answer questions or help with measurements. Keith the manager was also great and very helpful through the process. We were able to buy everything my parents needed here and avoid the hassle of running around to multiple stores. They have great prices and great service.
The best service all around. Wassim was such a sunshine throughout the whole process. He made it easy to buy what I needed at minimal effort. The store was also very nice and organized
Lana was more than happy to assist and help me get the deals that fit my needs!
Maria was very helpful and sweet. I enjoyed working with her.
Excellent service.
Mark was very helpful. Thank you!!
Ms Rowa and Ashley team were very helpful to design our rooms. Furnitures are also very nice and comfortable and vey good quality .Great customer service..
Mr. Kanan was amazing since the beginning! Making us feel comfortable and welcome all the time. I also liked he was super respectful about us making a decision, knowledgeable, SUPER FUN EXPERIENCE!!!!. I truly appreciate his service! He was def there to amaze us.
Wassim was great!
Mark was awesome! Great experience.
Rowa gave excellent client service and it didn’t take much for me to decide on a purchase!
Kanan at Ashley Furniture was truly great and helpful!
Mark was a great help and the experience was great overall.
Kanan was an excellent help this afternoon picking out our living room and dining room furniture. He is knowledgeable, kind and has an amazing sense of humor which makes the process enjoyable. We walked out of Ashley with smiles on our faces. Thank you to Kanan and team.
Maria and Nura and their supervisor were really helping me with her politeness and kindness. Kudos to both of them.
Mark was very helpful, pleased with our experience
[updated 10/14/2022] delivered 10/11/2022 They were missing two bolts from the pull-out bed that we added to the couch. It seemed it was ripped. We called back right away to the delivery man(within 10 minutes that was delivered), he said we need to talk to the store. We called the store. They said we should've checked it before we signed it (never mentioned anything like that before. we signed because we got it delivered and we were checking) and they said they will call us back. Been three(3) days. No call back. My husband is trying to figure out fixing it himself. I would've been stuck with a more than $1,000 worth couch. Hopefully no one else has to go through with this. The warranty is useless. [3 weeks ago] Kabeer helped a lot. Awesome!
Marc is great so helpful! Nura is super nice as well. Thank you!
Loved our experience at this store! We are new to the area and in need of all new furniture- Kabeer was attentive and super helpful in answering all of our questions! Would definitely recommend!
Great experience at Ashley Furniture. They have a good selection of items. Mark did an excellent job helping us with our purchase. Highly recommend!
Mark was very helpful the first day I came. Today I asked for him and bought the furniture I liked. He also helped me open a Ashley credit to be able to purchase the furniture.
Kabeer and Keith were friendly and personable. I felt comfortable talking to them both. They did not pressure my wife and I to purchase. Yet, they were comprehensive and knowledgeable about the furniture we desired to purchase.
Update….. although my sales experience was positive after delivery I am very disappointed. I received my furniture, and upon receipt there was a very small tear on the rear of the sofa that I did not notice immediately. I contacted the store within two days to let them know there was a small tear and paint transfer from the couch, scraping the wall at delivery. I also informed that I was missing pillows that were supposed to be delivered with the couch. The pillows were mailed to me after several phone calls, and visited to the store but they refused to repair the damage to the couch. I did look for any sign of obvious damage upon delivery, but this was a very small tear in the rear of the couch barely noticeable . They stated that they will not repair the damage and only send the missing pillows. I am very disappointed at the customer service after purchase. I need more furniture for my apartment, but I will not be purchasing from the store again. Another update: couch threads are falling out and stitching coming apart. My husband and I are barely home and have hardly used the sofa and it’s already falling apart . Photos are of the damage from delivery and the threads that are coming out in one area of the sofa
Rowa was amazing helping us to find a great sofa at Ashley’s!
Rowa she’s the best helper. Thank you
Rowa was very helpful with helping us with our purchase and very professional.
Namm was very helpful and attentive
I need to edit my initial positive review and rating due to the manager’s unprofessional behavior and handling of an issue regarding inconsistent messaging from a salesperson and their questionable and unethical sales tactics (i.e. telling us one price and telling another customer a much higher price for the same item in front of us; pushing us to immediately give him a 5-star review on Google even before the transaction was finalized and actually touching my husband’s phone to give a thumbs up). We get that salespeople need to get a commission and franchises may have different policies compared to the corporate website, and this was explained to us in a calm and professional manner by Wassim, but only after the manager (didn’t catch his name, but he wears glasses) was immediately super defensive, condescending, dismissive and aggressive in tone, cutting us off, and raising his voice and walking away even after I accepted the initial explanation of the price difference online versus in store. At that point, my main concern was that rather than apologizing for the misunderstanding and actions of his staff at the beginning of the conversation and explaining the situation in a civil and professional manner, he came at us with guns blazing, refusing to acknowledge until well after he was called out on it that his staff messed up. I get it - employees make mistakes and to be honest, I wasn’t even mad about that. At the end of the day, we just wanted a straight explanation in a calm manner, and it was given to us by Wassim, NOT the manager/supervisor. Perhaps we shouldn’t have been that surprised at this manager’s behavior because earlier, while we were waiting for the transaction to be processed, we overheard him speaking in a similar aggressive manner to another customer. Granted, that customer was a bit more assertive than us, but he still shouldn’t have been on the phone on the sales floor, within earshot of other customers, loudly complaining about the situation and being quite nasty. Even if the customer was wrong, you walk away and vent - not do it in front of prospective buyers. The explanation we got from his apologetic colleague for his behavior was that he was “new,” but that’s not really a valid excuse for someone in a leadership role. Anyway, once we were able to have a civil and more professional discussion with Wassim and the transaction was adjusted, we were fine. This just all could have been prevented if the message was consistent from all parties at the very beginning.
This one star is a reflection of the questionable ethics in the building and the manager, didn't catch his name, some white guy with glasses and ill-fitting clothes who was completely stand-offish and unprofessional. Walked away in the middle of us discussing our issue. We had an issue with how our salesperson misrepresented pricing and policy (namely price matching) and MAKING us give him a 5-star review even before the transaction was complete. He even went as far as TOUCHING MY PHONE, SELECTING THE THUMBS UP AND ATTEMPTING TO RATE HIMSELF WHILE MY PHONE WAS STILL IN MY HAND! We were directly told by the salesperson that "if you see a lower price ANYWHERE", we could price match online. We later went back to the store only to have the manager tell us that, because they are a franchise, they don't do that, not even with Ashley's own website. They basically only price match themselves. Fine, we were understanding of that once it was explained. Again, the main issue was with the lack of transparency and misrepresentation by our salesperson. When we expressed this, the manager immediately became defensive and aggressive, continuously talking over us and doing everything but apologize or accept any sort of accountability on behalf of him or his salespeople. He kept repeating that our total price was less than what we would get online "and that's how franchises work". We reiterated that we understood the explanation, but our problem was we were lied to. He then abruptly walked away while my wife was still talking. Only after Wassim began to help us resolve our issue did the manager return and admit things were communicated poorly. While he eventually apologized for the poor communication, he never once apologized for his behavior. Sad thing is that none of these behaviors will be corrected. The manager should be in a cubicle, not in a customer-facing leadership role. P.S. Fingers crossed that we don't get punished for our honesty and that we actually get our furniture.
Good experience! We found a high quality piece of furniture for a great price. Nam was very friendly and helpful.
Basil was terrific.
Amazing customer service. I was able to get a great bed set.
Excellent customer service.
Mark did a great job getting me through the sale quickly.
Great experience and great service! Kabeer was very helpful in explaining options and deals within the store! Quality of the furniture was great.
Spoke with Kanan last week by phone from NC. Arrived at the Falls Church location today and received excellent service. Transaction was handled very professionally and quickly! Many thanks to him. I highly recommend speaking with him for your furniture needs!!
Basil is best guy in the store..
Great experience- Sales associate, Nam, management team, and administrative staff were all professional, helpful & friendly.
Kanan is the best Ashley furniture store specialist ever. This store is courteous, not pushy and really works for their customers. Highly recommend this store.
Just moved to the area and walked into Ashley’s to buy some furniture for our new home. I was greeted and helped by Kabeer who was nothing but extremely helpful and did whatever he could to help me find the perfect furniture!
Wassim was very good and helpful.
Kabeer was fantastic and extremely helpful.
Sales rep Kanan was very helpful and very knowledgeable about the products in the store. He gave us very good discount and went above and beyond.
Kabeer was so knowledgeable and helpful with all of our questions. We will definitely make our purchases through him again. The store had so much variety and quick delivery
Wassim and Basil are amazing! We went to Ashley twice because we were looking for a sectional sofa. They are good sellers and they helped with our questions. They are really kind. Really nice place to sell furniture and great staff!
Rowa was super sweet. She immediately approached as I entered the door, answered all my questions, and sold me a decent rug for a killer price that my wife loved. Thanks Rowa, to you and your interpersonal savvy team.
Wassim was very helpful!
Great experience. Wassim is the best!
Waseem was awesome!
Rowa was a great help to us!
Nam was very friendly, honest, and helpful. Great selection of beds and furniture.
Kanan was amazing assisting us today great costumer service
Basil is the best! God bless him for his big heart!
Rowa she's amazing. Super helpful. Couldn't do it without her.
All the credit machines kept crashing, but the sales associate was fast and friendly. Thank you Rowa.
Maria was very friendly and helpful. She got us a great deal on a couch and would highly recommend her.
Basil was very helpful and patient when we are buying the couch! Make sure you look for him!
Basil is the best agent out here! Look for him when you are shopping around and he will definitely help you out!
Basil helped me out so much!
Huge fan of Ashley Furniture. I've bought all my furniture from here. Bought a large batch of stuff in 2016 and it's all still in great condition. Now we're in a bigger place and need some more stuff so we're back again. Kabeer was very helpful and patient with us. We bought two couches, a bed, a bedframe and more. Spent hours combing through the store, even left for lunch and came back. Kabeer wasvery patient and helpful with us and made sure we had a great experience. Would recommend to anyone!
Great experience! Basil was so helpful and friendly! Found the perfect couch!
Basil was great and very helpful and friendly! We got a great couch!
Kanan was excellent. Took me straight to the perfect couch.
Mañana helped me around the store and was very nice. Amazing customer service
Wonderful customer service from Kanan and great prices.
We loved our experience, Kanan helped us through everything and got us everything we needed! He truly took his time and got us everything we need. We really appreciated everything and we love our furniture.
Kabeer was awesome!!! Highly recommend if your looking for any piece of furniture.
Kabeer was very helpful. We had an excellent experience and highly recommend him!
Great service provided by Rowa!!
Kanan was great!
Kanan helped us at the store today and was amazing! Great experience and great service. Went home with a brand new couch! 😬
Basil.. he was very helpful! I recommend you see him at Ashley!!
I had a wonderful experience at Ashley in Arlington today. Kanan was my salesman. He was extremely helpful without putting any pressure. He was patient to show me various options until I decided on the bed I liked and ensured I received the best price. Thanks Kanan!
Nam and Keith went out of their way to help us to get the BEST DEAL. We finally have beautiful furnitures in our new house that we just bought! Thank you Nam and Keith!
Basil is the best sales in the world He will be in China now next year
basil gives us really good service and suggestions！！
Great service! Kanan was very helpful and haven’t pushed us to buy anything, but was there when needed with all the info. Bought a really nice huge couch with a pleasant discount. Definitely recommended! And Kanan, thanks again!
Kanan was very helpful. Completed the purchase quickly as he was very helpful in finding us things we wanted.
Amazing experience. Couches on the floor were comfy. Kanan was our wonderful salesman and we bought on the spot
If you want top notch service, go to Kanan! You won’t be disappointed!
Liked our experience at Ashley’s today Kanan was super helpful.
Wassim never stopped working with me to help me get the furniture I needed and to help me get a speedy delivery date.
ROWA was a pair pleasure to work with!!
Kanan is the best customer service rep
Mr. Kanan was very attentive. Great service at this location.
Rowa was great helping me choose a couch and we got it a good discount!
Mark was so helpful with my purchase! Come see Mark!
Just purchased a new couch and could not be more pleased. Mark took great care of me and and got me in and out with no problems and below budget!
Kanan helped us with a replacement sofa and made sure we got a great deal! Thanks Kanan!
Rowa was very helpful and made buying a great experience.
Working with Mark at Ashley Furniture has been a great experience! I’ve worked with Mark multiple times over the years, and each time it’s a great experience.
Kabeer is an expert. He was very helpful and professional. I highly recommend him and thank you again
Kabeer is perfect. Very professional and knows how to explain things in a very simple way
Basil was great! Patiently explaining all our options, quoting packages and giving us plenty of time to decide without any pressure. Would definitely come back again.
Rowa was amazing! I bought a gorgeous King bed!
Ashley has very nice furniture. Kabeer helped us to buy our sofa set. I recommend him for everyone. Ask for Kabeer when you go to this store.
Great service! Helped me get into the right financing and discount combo. Then went home, measured, and changed my mind. Came back and exchanged for something better! All great service!
Basil was very helpful and got us just what we were looking for at a great price!
Basil did a great job in helping us pick the right couch and getting us the best deal possible! I definitely recommend Ashley and especially Basil to help you with your furniture needs!
Mark was very helpful in helping us get bed stuff
Maria, was extremely patient and helpful with our shopping today. Highly recommended.
Mark was very helpful!
Kanan Was our sales rep and he was the best, and would highly recommend him.
Basil was amazing!!! Come by for great deals! #Ashleyhomestore #fallschurch
Nice store. The manager, Keith, was very accomodating to make things easy for us. Rowa was also awesome.
Basil was by far the best sales man in the Ashley store. Great guy very friendly and appreciative for the military.
Basil answered all my questions and helped me find the bed frame I like most!
Basil was great. He answered all our questions and was able to locate an excellent bed frame for us. Would definitely come back.
Basil is a wonderful salesman and appears to love his job which shows toward his customers
Wassim was great to work with, helped us with our furniture purchases
Maria was excellent to work with. She showed us several options to choose from and made buying a couch stress free. We had a good experience at Ashley Furniture.
Mark did a great job! He gave us a great deal! He is a great salesman.
Mr.Basil helped us pick our couch. Made us feel at home right from the time we entered the store. Lovely experience shopping at Ashley with his help and knowledge. Thank you !
Basil is a great person. He helped us find the best furniture for our home. I highly recommend him. Amazing guy! Thank you Basil for all your recommendations.
This is my second time purchasing a sofa at Ashley Furniture. Their sales associate, Kabeer, was very understanding and easy to work with. He didn’t follow us like some furniture places. Kabeer introduced himself, told us the Labor Day sale and said to reach out to him if/when we have any questions. I’d highly suggest seeing him.
Great experience kabeer was amazing
Very helpful and friendly service! Kanan did a fantastic job assisting us, and we love our new high top table and chairs.
We were looking for a dining set for a long time. We were helped by Mark at the store. We really appreciated his help. He made it really easy.
Wassim was very helpful in helping me find exactly what I needed!
My sister and I were assisted by Hassim, and he was great!
Kabeer was very friendly and helpful!
Great experience, my boyfriend and I just moved to the area and Kabeer took care of us and got us our dream couch and some other pieces to help make our house a home 10/10 for sure!
Basil was incredibly helpful and helped me pick the perfect sofa for my living room ! Mr Keith was also very helpful in my purchase and I can’t thank them enough
Great place and good attention from Kabeer, who help me to get a good discount.
I am very pleased their service specialy kabeer is very helpful to me find my bed and mattress. Thank you
Kabir was very helpful and patient with us during our furniture shopping process!! We’ve been to multiple stores and thought Ashley had the best deal for us!
Large selection of furniture and good deals. Kabir was very helpful in assisting us with the selection and purchase of our furniture. Thank you Kabir!
Mark did an excellent job helping us.
Kabeer is very nice
Visited this store just to browse. Exceptional service by Mr. Kabeer helped me found exactly what I was looking for. Got couple couches and super friendly team. Very professional!!!!
Very helpful team. Listened to our needs with patience. Had a tough time getting a couch that would fit through the elevator. Kabeer helped us out and took his time checking the size to ensure it would fit and we don’t have to go through any hassle!!
Kabeer helped us decide on our new couches. Absolutely marvelous service and satisfied with the way we were treated!!!!!
Mark was amazing and we got a wonderful deal
Great experience first time buying at Ashley! Mark was a great help!
Mark was great. Wonderful service. He took the time to walk us around and help us find what we wanted.
Mark, is the best sales person at Ashley. He went above and beyond to help me find the furniture I was looking for.
Thank you Mark for helping us and great customer service 👍
Sayed was very helpful, not too pushy!
Sayed was great.
We had a good experience at Ashley furniture. We have been looking for a sectional for months and finally found one. Kabeer was very helpful.
Kabeer was incredibly helpful in showing us options and helping us find a great bedroom set! Ask for Kabeer when you come to Ashley’s!
Mark is awesome.
Mark is always very kind and helpful. Willing to work with customers to find the right solution and discount when possible. Thank you Mark
I was able to quickly and easily find the perfect bedroom set thanks to Kanan!
Mark was a great help!
Kanan is amazing. Very helpful and kind.
Kabeer and Wassim are the best. I recommended anyone to go and talk to them. Excellent customer service!!!
Mark was great. I got the right couch for the best price.
This store is cramped, poorly laid out, has hideous furniture and only serves to make me miss the Borders Books that used to be there that used the space more efficiently. Also what’s the point of displaying furniture on overhead spaces that are inaccessible to customers. It makes absolutely no sense to and serves no other function than to fill space.
Kanan was awesome to deal with! He worked with us to help us find the perfect sectional for our home! Highly recommend working with him. We will be back for sure!
Mark was a great help for me today while trying to choose a couch! Very pleased with him.
I have visited this shops several times. They have best furniture and consistent in delivery of quality customer handling. BASEL thank you for your consistent and professional service. This is the place for your furniture needs. Go and test it.
DO NOT SHOP HERE. My experience with this store was terrible. I was overcharged and received poor customer service throughout the experience. Additionally their protection plans are a rip off and do not actually do anything if your items are damaged. I purchased a table and four chairs with a protection plan from Ashley on May 14, 2022. I was very excited by my purchase and when I got home from the store looked up my table online to send pics to friends and family. At this point I noticed the table was over $260 cheaper online. I called the sales person and after a lot of back and forth they agreed to reimburse me for half the difference. They claimed they couldn’t give me the full difference because I’d get the money back on my warranty if I didn’t use it and their delivery included set up of the table. I begrudgingly agreed because I liked the table a lot. On July 26, 2022 my table and chairs was delivered. I checked the top and the base and everything looked fine so I signed off on the table. There was a black line in the table top but it was minor so I let it go. Unfortunately due to some health issues I wasn’t able to use the table immediately. I finally got to enjoy a meal at my table on August 10th. As I was eating I noticed a rough spot on the side of the table. At this point I noticed a crack. I inspected the entire endge of the table and noticed 3 cracks. I called the store the next day and I sent them pictures. Eight days later the store came back and stated the cracks were cosmetic so there was nothing they could do. Additionally all defects must be reported within 72 hours and there were no allowances for health issues. But they said to contact my protection plan and they could take care of it. I called the protection plan and opened a claim. Unfortunately they said that they also couldn’t help me either. My protection plan is for 5 years but anything in the first year falls on the store so I should call them back with my claim number. I called the store back only to be told no but I could appeal to the service center. I did this and was told because I’d reported damages outside of the 72 hour window after delivery there was nothing I could do and this decision could not be changed. They said to call the protection plan company back and explain this and this it’s on them to fix. The protection plan company said that because the damages could have occurred prior to or during delivery it wasn’t covered. Only accidents caused by the customer were covered. Because I couldn’t remembered a specific incident causing the damage it was on the store to fix. In all I’ve made over 10 phone calls and every time I’ve been told it’s the responsibility of another party. I will never purchase anything from this Ashley or any other Ashley furniture store again. This was my first expensive furniture purchase and I am extremely disappointed. Not only did they refuse to fix or replace the table, no offer was made to provide even a partial refund or a store credit.
Kanan was phenomenal! A+++ service!!!
Kanan was very helpful and seemed to genuinely enjoy engaging the customer
Mark was the best. Perfect in helping me in every way!
Kanan was very helpful and able to beat the online price and get us set up with a great new couch.
Mark was great to work with. Very helpful.
Kanan was fantastic. Always listened to what I was looking for and did not push me in one direction. Overall a great experience.
Mark helped me find the perfect piece for my living room!
Kanan was incredibly helpful and kind. He helped us find exactly what we wanted!
Kanan did a fantastic job and made our experience easy and comfortable!
Kanan was the best! He helped us right always and made sure we got our delivery on time! When you go there, go to Kanan!
Mark
Kanan was AMAZING! In and out so quick with just what we needed and at cheaper price than we found anywhere else!
Kanan was great, very helpful and polite. Let's not forget to mention funny.
Kanan was great to work with! We got the couch we wanted that everyone couldn’t get.
Amazing customer service! Basil was amazing!
Great experience with Connie, Keith, and Rowa. Very helpful and friendly and made a last minute change for us.
I’m extremely frustrated with my recent experience at Ashley Store. I placed an order on September 1, 2024, and paid $2,222.39 in full with the promise that my furniture would be delivered by October 9, 2024, or earlier. However, the delivery date has been pushed back multiple times – first to mid-October, then the end of October, and now indefinitely into November, citing only “manufacturing delays.” Despite calling multiple times, I received no proactive communication or meaningful follow-up from Ashley’s team regarding these delays. After two months with no furniture and no resolution, I expected better service, especially given that I’ve already paid in full. Additionally, I was originally promised a 3-4 week delivery window at the time of sale. Only after paying did I see on the receipt that the actual window was 8-12 weeks, which was never disclosed during the transaction. This misrepresentation is disappointing and unfair to customers who trust they’re receiving accurate information at the point of sale. I urge Ashley Store to address this situation and provide a resolution. This experience has left me regretting my decision to shop here, and I would advise others to think twice before purchasing.
Our experience was great! Kanan was super helpful and accommodating while helping us get our furniture. Would definitely go back
Mark is the best!!!
One stop and we received exactly what we were looking for— a quality product that was affordable and offered with an extended warranty. None of which would have been possible without the GREAT customer service, sense of humor and knowledge of product provided by none other than, Kanan R.! Thank you!!!
Kanan R. was a wonderful product specialist, and saved us significant money (to me) on a purchase I made on a very tight budget. When he noticed the low stock, he made sure to expedited our experience so that I would not only get my sofabed, but also get it shipped within a week! I asked for what I needed, and he knowledgeably took me to the item that best met those needs. He was amiable, funny, and very kind. My mom and I were blessed by the experience. I’m so grateful. I did purchase the 5-year warranty and will be better off from it, because there’s not a kind of damage under the sun that isn’t covered. And if by some miracle I don’t want a full replacement, for any reason, after the 5 years and up to 90 days afterwards I can use that reimbursed cost as a store credit! What complaint could I feasibly have after an experience like that? Again - so blessed!! Blessed and grateful :)
Kanan our salesperson was amazing, he helped me pick the perfect sofa and gave me an amazing price.
Kabeer is the best person at the store to help with furniture, he is very helpful and great and got us great price
Very helpful with finding me a couch during a cross country move. Kanan is awesome!
Great experience, sales consultant was immensely helpful in applying our coupon and solving shipping issue out if state.
Kanan was extremely helpful! He assisted me in finding the perfect bed and made sure I wasn’t just another customer!
Sayed Hashimi helped me purchase a dresser that we thought was discontinued but it was still available after all.
I went to ashley (falls church).. they were very helpful especially Wassim and Maria , everything went smoothly… finally i bought a comfy couch YAAAY !! 😄
Kabeer helped us out and he was awesome!
We had an awesome experience finding the perfect couch for our living room! Rowa was an absolute pleasure to work with and fielded all of our questions with ease. We will definitely return for any future furniture needs!
Rowa was so amazing!!! She helped my husband and I get the couch of our dreams so seamlessly!
Excellent customer service. My store associate, Kanan, had wonderful personality and was very patient throughout my furniture purchasing experience. Would highly recommend this store and Kanan to friends and family.
Kabeer was SUPER helpful and such a sweetheart in helping me get furniture for my new place!!! Such a awesome experience. And Keith was the absolute best in assisting with the purchase. Thank you all so much.
Mark was very helpful
Wassim was amazing and very professional! I would highly recommend him when you're in the market for furniture. He went above and beyond to make sure I was satisfied. I had mentioned an additional piece in passing and he surprised with finding exactly what I was looking for! 100% recommend !
Kanan is the best!
Kanan Razick was an amazing help. Truly goes above and beyond to help the clients.
Awesome salesmanship, a joy to shop and buy from Kansan…. He is the man to go to!!
Kanan AMAZED us with his incredible service! 10/10 experience, he works so hard to find what you like with the best deal
Kanan was fantastic. Incredibly helpful and a 10/10 experience for my couch buying experience.
Kanan was wonderful and make the experience easy & seamless. Matched and even beat me on prices for the furniture I wanted & im very pleased with what I purchased!
Mr Mark Sales and Design Consultant was very good and we got what we’re looking for .
This is Stephanie Miller. I bought a bedroom set and living room set from Kanan. He was so helpful and knowledgeable and I felt he was really trying to get me the best price possible. I will be back and I will ask for Kanan again!!! He's amazing at his job!
Great customer service form Kanan
Bought a 6-seat leather set in 2016 for $5000. Literally falling apart at the seams. 2 person household with occasional company. No more Ashley.
Got to buy a great dining table with the help of Kanan Very funny guy as well
Kanan was Great! Very helpful and gave some great color advice 100% recommend
Thank you Kanan for an amazing experience. Definitely will recommend in the future for other friends.
Kanan was amazing! He worked with me, listened to what I wanted, & he didn’t force anything! He made the process very easy! Lastly, he didn’t follow me around!!!!
Kanan was very helpful and I am super satusfied with his customer service!
Basil was so helpful and so amazing! He helped us with everything we were looking for, gave us expert advice, and answered all our questions- all while keeping great conversation!! We will be back for all of our furniture purchases!
We’ve had really great experiences at Ashley furniture. Our recent visit was really fun! Kanan took great care of us as we were looking for the right sofa for our living room. Kanan made sure to listen to our requirements and recommended a really nice piece of furniture for our space. He was super friendly, kind, and personable. I would buy more furniture from Kanan anyday!
Kanan could not have been more helpful! He made the whole process so easy and made sure we left the store happy with our purchase. He went the extra mile and we could not recommend him more!
My experience was amazing because of Kanan. He went above and beyond to make sure that we were accommodated and left happy! He is extremely reliable and great at his job. I could not have asked for a better experience! Thank you, Kanan!
Kanan was super helpful and went out of his way to show me so many options without any pressure. He was able to get me the best deal and I couldn’t be happier with my experience here. Thank you Kanan!!
Kanan was amazing. The whole process of searching for the correct/functional furniture has been overwhelming for me but I felt so at ease the minute we began to interact. He was super helpful in that he knew what I was looking for and offered a few suggestions given the information I gave him. Kanan is not just friendly but keen to what the customer is looking for and quite intuitive, he surely knows his stuff and was so easy to communicate with. I felt no hurry or pressure into buying anything which is always a huge plus. I definitely would recommend you ask for him upon arriving to the store - he is truly an asset to Ashley’s!
We're extremely pleased with our experience and purchase at Ashley's. Kanan provided a wonderful experience for us! THANKS SO MUCH! He was very helpful in helping us find the bed we saw online, making sure we received the online pricing, and was very delightful. After waiting more than 10 weeks for our bed to arrive from Havertys, we chose to take a look online at Ashley'. not only were the prices great, they too had the items we wanted in stock at their local warehouse. This was key for us due to the effect Covid has placed on shipping delays. We are so happy and will definitely be back!
Kanan was very kind, friendly, and personable. He did not try to upsell and went out of his way to ensure we found something we loved. We had fun working with him!
Kanan was so incredibly helpful and kind helping me find a perfect couch and chair for my new apartment :) grateful for his hospitality!’ Thank you Kanan!!
Excellent service provided by Kanan at Ashley. Ask for him when you come here. We leave very happy with our new acquisition.
(Translated by Google) Very nice everything and Mr. Kanan is very attentive (Original) Muy bonito todo y el Sr Kanan es muy atento
My family and I were at Ashley, we were just looking, but we found Kanan he help a lot with everything, he such a adorable man, he’s so nice and patient he explain to me and my family everything. Finally we get the headboard and the footboard to my bed. Thanks a lot Kanan God bless you and your Spanish it’s really good keep practicing.
We were helped by Kanan, in making our couch and dining chair purchase. He was knowledgeable, helpful, and didn't try to push us, simply listened to what we wanted and found it for us. The pricing is pretty standard and the quality seems good.
Kanan made the experience! He took me to EXACTLY what I asked for. He is friendly, kind and the best salesman I have had the pleasure of meeting.
Kabeer was perfect!!!! ❤️
Mark definitely offered me an excellent service!!
Kanan was a big help to us! Really great experience, and we highly recommend picking your next furniture purchase with him!
Very nice store Mark was so great very professional highly recommended
Thank you Mark for excellent customer service
I have to say, that the consumer service is awful here, they know they have a good product and the sellers are just too rude. They don’t want to sell and make the less effort to explain or show something. They just focus on the big commission,. To the point that “Mark” today told me it was better to buy online, that at the store.
I want to give a big star of Above and Beyond to the amazing service that Mark provide during my visit In the store. He was very patient, always checking on me to provide all the options available, so helpful and of course give memorable moment as a client. So Wonderfulllll!!!!
Mark was wonderful and answered all of my questions well. Great, no-pressure experience.
Mark is awesome. He is terrific went above and beyond to put a smile on my face. Thanks
Mark was very helpful in assistance us with a new couch purchase. Would recommend to do business here!
I had a great experience at the Ashley location in Falls, Church VA. Kanan is well informed, friendly, & guarantee best customer service experience. Ask for Kanan you won't regret it!
Mark is a very helpful sales associate!!
Mark was so helpful!
Kanan was an amazing help. Would definitely come back.
Mark did a great job at meeting my needs! Thank you!
Worst experience ever. They were nice until you paid. The delivery driver was super rude. When we would like to complain, the store just hung up the phone and the manager never ever replied. Why should I pay for the bad day? It doesn’t worth one cent.
I want to thank Kanan Razick for being ESSENTIAL in helping me furnish my apartment from a few states away. The furniture is high quality and beautiful. He was very accessible and helped us get quick and timely delivery on my furniture! Thank you so much Kanan!
Mark good seller
Mark helped us find the perfect couch! The customer service was great.
Kanan went above and beyond to help us.
Kanan was great and helped us tremendously!
Great shopping experience. Rowa was very helpful and made my shopping experience enjoyable. Highly recommend this location for your furniture purchase.
Kanan was so helpful and got us a great discount! Highly recommend.
If I could give zero stars I would. BUYERS BEWARE! I purchased a large sectional couch from this store not even two years ago. The floor model they had was damaged and you could not sit in the middle of the couch. The salesman had told us there was an issue but to test out the other section of the couch. Maybe we were naive in believing him that the couch was damaged from it being a store model - but alas here we are and our couch has the same exact problem. The black mesh material that the cushions sit on is ripped. We cannot sit in the middle of the couch. I had purchased the 5-year protection plan and specifically asked if this was covered and was told yes. Again, my fault for not reviewing all the terms and conditions before agreeing to purchase. I tried to file a claim and of course it's not protected. I called the store directly and was told I can get the money back for the protection plan $190 as a store credit to use on a future purchase. That's it. They won't even pay to have someone fix the issue with the couch when they very well KNEW this was an issue with this model. Honestly, the cushions are all balled up on the material and have lost their sturdiness - and for a couch not even two years old where I spent over $2,000 - that's insane to me as well. Overall I WOULD NOT buy a couch from Ashley Furniture. Ever. Anywhere - but especially would not shop here.
I purchased the bardarson 4 piece sectional on 2/22 and was promised 8-12 Weeks delivery. Today’s date is 6/6 and I still haven’t received anything. They do not provide updates on your order, You constantly have to call to get updates. Last time I called, they said they have received everything except the loveseat. It’s been over two months they’ve been waiting for that love seat. I walked into the Woodbridge Ashley store and they had the Bardarson 4 piece in stock. I called to cancel my order in Ashley Falls church but they want to charge 10% cancellation fee. I’ll leave the fight to my credit card company.
Mark was very helpful and knowledgeable!
Great experience. Kanan got us a great deal on some comfortable furniture!
Mark was very helpful in picking out my new couch. There were a lot of different options.
One of my worst experience, Sold my sofa for 3000 which was 1500 online on their website. The quality of the sofa was very disappointed I bought a bed too It’s been a month they don’t even give you an update. To meet the store looks so fishy. I do not recommend buying Anything from this store
Thanks to the help of Kanan and Connie I was able to get the perfect sectional couch for my needs
Mark was very helpful with my couch purchase. He is knowledgeable about the furniture. I highly recommend !
Mark was the best!! He helped work with our budget
kanan was amazing !!!! he gave us a great price and helped us find the perfect recliner. we will def come back to him 🙂
Great service, friendly and helpful but felt no pressure while browsing. Found a great sofa and love seat combo
Great customer service. Mark was was very knowledgeable with the products and very helpful in assisting us with picking the right furniture for our new home!
Mark helped us pick out a great sofa! Great deals for memorial day!!!
Mark was fantastic! Low pressure sale and was extremely helpful to assist our needs. He was able to find a bedroom set that was back ordered with other companies. Thank you, Mark!
Kanan (at Ashley Furniture Falls Church) made our mattress and sofa buying experience: (1) relaxing; (2) collaborative; and (3) fun. Kanan was very patient and listened to our needs, and provided options/solutions. In addition to being a good listener and knowing the products, Kanan also is super responsive (by text!) to our questions, and with updates on merchandise. We give Kanan our highest recommendation.
Mark was very helpful in showing me options and while the dresser I was looking for wasn’t in the showroom, he showed me one that was similar in size so I could see it physically before ordering with him.
Mark helped us with a reclining sofa set and got us the price we wanted
Mark was great and a lot of help!
My husband and I bought a sectional sofa. The sales representative, Kanan, was fantastic! He answered our questions, didn't pressure us, and overall made our trip to Ashley a great experience. The checkout and delivery schedule was seamless as well with the help of Nura. Great customer service and a fantastic new sofa.
Mark is the best!
Mr. Mark is the great employee in this store!
Great and friendly staff Ms.Yara is very professional and kind, very knowledgeable about her job. Mr.Kanan was very funny and helpful through the whole process. Highly recommended.
Mark was really helpful and friendly. Great customer service!
Basil he is a very nice and helpful celceman thank you so much for the help!
Marki’s the best sells person in the store he was really helpful
Mark is great sales man!! Always help us for find the perfect fit for all we need!! Thank you!
Yara CSR was professional and made the payment process very smooth and lovely and the salesperson basil was kind and very understanding and answered every question I had. Highly recommend 10/10 experience
Rowa and Yara was amazing… thank you for your service.::
Rowa and Connie were wonderful- hugely helpful and we walked out with our dream couch at an incredible price! 10/10 recommend, quick delivery times too!!
Mark and yara were very helpful great customer service amazing job.
Mark and Denora were super helpful in helping me find funiture for my new place! Thank you!
i purchased a sectional from Wassim. he got me a really good deal! it arrived within 4 weeks, which was better than the estimated 8-12 weeks. it arrived and it looks just as beautiful as it did in the store! we’re very happy with the service and attention to detail that we received from Wassim and his team. we came back and purchased another sofa for our rec room and we can’t wait for it to arrive! Wassim was just as helpful with this second purchase. we love doing business with him
Supper nice staff, they work with you with pretty good deals. We’re happy with the furniture for our new home.
Rowa is amazing sales associate. We purchased beautiful blue leather sleeper sofa with her assistant. Actually we only wanted cloth sofa and looked for while but we loved recommendation. She is knowledgeable and friendly. Thank you.
We am extremely happy with the service we received from Kanan and Nura when we went shopping for a new dinning room set . As soon as we walked into the store we were greeted. They were very friendly and professional. Kanan showed us our options based on our criteria. We were very happy with our selection and we cannot wait to get our new dining room set.
We received thorough services from a team of Kanan, who helped us to understand various aspects of furniture to find the right ones for our home, and Nura, who made the final transactions so smooth!
Maria and Nura has given as the best customer service.Both were patient with us and very professional.
KANNAN WAS GREAT. HE NEW THE PRODUCTS, WAS PATIENT, AND HELPFUL. WE CHANGED OUR MIND ABOUT A FURNITURE ON THE SAME DAY SO HAD TO GO BACK GO CHANGE OUR ORDER TO A DIFFERENT PRODUCT BUT KANNAN GAVE ME ALL THE INFORMATION I NEEDED TO FINALIZE MY DECISION ONCE AND FOR ALL! AND HE DOES NOT PUSH YOU TO BUY SOMETHING -- HE MAKES YOU FEEL COMFORTABLE. NURA WAS GREAT TOO ON WRAPING UP THE SALES TAKING CARE OF THE FINANCES FAST AND ACCURATELY! I CAN'T WAIT TILL MY DINING SET AND BEDROOM SET ARRIVES!
I am very thankful for the amazing staff at Ashley- Falls Church. Kanan, Wassim and Rania we’re very knowledgeable and helpful. They answered all my questions and were patient throughout the process. Thankful for the easy transaction and excellent customer service. 10/10 would recommend to friends and family.
Just moved and needed furniture fast, Kanan helped me get everything that I wanted with a delivery date around the corner. Raina was also right there to help me in the process and get my order coordinated. great team
Kanan and Connie did an excellent service for my husband and I today
Terrible experience, service was poor overall, with just one exception. Escalations are not effective. Delivery Logistics are outsourced and the process not well coordinated. Store supervisor was unprofessional and willing to throw team members under the bus and not take responsibility. Wouldn't recommend that store if one has other options.
Rowa was very helpful.She is a very kind.
Rowa and Nura both were amazing and so helpful, got best service ever.. thanks guys..
We purchased a couch at this location and had a good sales experience. The team members were knowledgeable and friendly and able to answer all of our questions. Our salesperson's name was Kanan and he was very friendly and responsive to our needs, plus he was not rigid in negotiations which I very much appreciated because we came in with a budget we wanted to respect and I communicated that to him. Connie handled all the paperwork during the actual purchase process and she was very friendly, professional, and transparent. We knowingly purchased a couch that was not in stock at the warehouse, so we haven't been through the delivery experience yet, but as far as the in-store experience, it was very positive.
Mark and Nura were very helpful and so efficient. Buying a bedroom set was a smooth process.
Kanan and Connie made my buying experience easy and low-pressure. Kanan was patient with my questions and gave me a variety of options that met the needs of the office waiting room I am furnishing. An easy and stress-free process.
Mark and Nura were great! They made the shopping process super smooth and easy.
Kanan and Nora really took care of us and helped us find the perfect piece for our new home.
It was a good shopping experience. They show us a lot of options based on our needs. I really like their service, Kanan and Nura are amazing and helpful people.
The salesman Kanan was amazing from the start and helped me look for a good sofa at a great price
Thanks slto Kabeer we were able to find THE COUCH. He was incredibly patient and resourceful. Thank you Ashley for the good experience.
Yara and Kabeer were very helpful.
Basil and Nura gave the best service and attention while looking for a new sleeper sofa. Highly recommend their service!
Maria was a wonderful saleswoman - very helpful! And Yara was very easy to work with in checking out and scheduling delivery. Thank you both!
Rowan and Nora were very helpful and kind. I recommend that buyers work with them
Nura is a sweet and awesome girl. She greatly helps me through the process. She provided an excellent customer service Thank you Nura
Had an amazing experience working with Mark and and Ms. Connie. They helped me get the sofa I was searching for weeks and made the experience seamless. Would recommend!
Great Experience My First Time Thank you Kabeer and Ms Coniie!!
Basil and Nura were awesome! Top notch help and great service!
Kanan and Nura were very helpful
Let me start by saying this is THE ASHLEY FURNITURE in the DMV! Coming from DC the local ones in maryland had horrible customer service and minimum availability with items in the store. Also the displays were not as appealing like this one. Also go straight to MARK for assistance! He has helped myself and made me bring back my entire family. Will be doing business with him for years to come! He truly made my experience a breeze!
Maria, Rania, and Wassim were extremely helpful! I have been searching for a couch and I’m pretty picky. I found the Accrington couch online and in store (super comfy)… they helped me out by leading the way and even helped me financially. Plus, lead times have been dreadful everywhere I went… these guys worked to see if I could get the couch I love in less then 2 weeks!! Would recommend and looking forward to returning. Thanks, guys!
Rowa and connie gave us a very good customer service and we are happy with them.
My husband and I loved our experience here. Ms Rowa and Ms Connie were very helpful.
Your service was very professional and helpful and thoughtful and made my experience easy and silk smooth. Big thanks to Kanan (Sales) and Yara (customer service) they made my experience enjoyable.
Mark and yara is very good customer service thank you very much
Mark & Tara had me Good experience and service
Walked in with my family looking for a great deal on a great bad that will last me for many years to come and that's exactly what Kanan did for me great information great service no pressure and Nora was exceptionally good in her customer service I will be back for sure thank you again
Excellent customer service from Kanan and Nura! Kanan was especially helpful with ensuring our experience was top notch. I even left and came back the same day and he honored the same price. He was very knowledgeable and extremely helpful with selecting my girls bedroom set. I will definitely be back for future purchases. Thank you Ashley Furniture for hiring great folks!
Kanan gave me the best service ever. I came in looking for a new mattress and I received so much value and many options to choose from. Kanan was not pushy and actually allowed me to make my own choice for my large purchase. This is my 4th large purchase at this location with Kanan and Connie. So, yes this was a seamless shopping experience.
I won't recommend anyone to buy anything from Ashley furnitures, I place a order last year for a dinning table, a foundation and a bed frame, I didn't realize that some of the items were in back order, after calling customer service they gave me an estimate, that my order was suppose to be ready 04/13/2022. I only got the foundation for my bed and until this day I'm still waiting for my items, it's been 6 months since I place my order no updates has been given, until today. I call once again and they tell me that the items are in back order and there's a 6-12 week wait, at this point I think anyone can understand my frustration. Do business somewhere else.
Best service I could get! Mark is an amazing salesman! Finding the furniture I like was so easy with him! I got the best deal and was served in best way, so definitely once you there ask for him! Yara at the checkout made sure she gave me best delivery date and took care of everything smoothly! Couldn’t be more thankful! Quality at best value it’s hard to find, that store it’s the right place for it, with Mark guiding you of course!!
Ashley Stewart is very nice. They have beautiful pieces in there store. If you haven't been there, I recommend you checking them out. Maria was very nice in assisting us.
BEWARE!!! We bought a leather couch less than a year ago for $2000 from Ashley. There is already stitching coming undone on part of the couch. What makes it worse is that it's in the middle seat where we rarely sit (the middle part has a fold down arm rest that we use). I called the store and was told that the stitching is not covered under their 1 year warranty. Even though is specifically says on the website that seam slippage is covered!! We had a horrible experience with the delivery and now an even worse experience with the customer service. Please spend your hard earned money elsewhere.
Had a great experience, basil, kanam, rainia did a really incredible job with great service. Can count on them to help me out in the future.
Great experience shopping with Basil and Yara. Definitely recommend.
Thank you so much for the excellent service. Mark and Yara were very helpful in guiding me to purchase a sectional! 10/10 would recommend!
Kansan & Nura are so Pleasant there customers service was the best. I was able to get everything I wanted at a affordable price. I was made knowledgeable of all my options so I could make the best choice for me THANKS AGAIN.
Mark and Yara were so helpful, and we found great furniture for a GREAT price! Will definitely be coming back soon for the great furniture, great prices and AMAZING service!
Kanan and Nura took the time to help me find the furniture that met my needs!
Rowa and Connie were extremely helpful! I purchased a beautiful new living room set! Came back today for a price adjustment, Rowa and Yara were extremely helpful and fixed everything!
I went to store to buy a sofa bed I found that I like. Mark my salesman and Yara the CSR made it so easy and quick.
Mark and Nura were very helpful and friendly I had a lot of questions and they answered them all, very knowledgeable friendly and helpful! Thank you Ashley in Falls Church!
I went to Ashley Furniture at Falls Church and Kabeer was very nice and within the two three hours that we were there he ran every where and did everything to make sure we get the furniture we liked. He is an excellent sales guy and a hard working individual. Nura was also very helpful. I didn’t work with her much but she was respectful and did our transactions in a timely manner. Thumbs 👍🏻 For an excellent job Kabeer and Nura.
Rowa and Nora were very helpful with finding a couch that had availability and matched my place perfectly!
Mark was very helpful and was able to find us a couch and love seat fast. We had a great experience and would recommend others purchasing from this location and working with Mark!
Best team and very helpful… specially Mr. Kanan and Connie.
Mark and Yara are awesome people and very professional and helpful guys. Thank you so much .
Mark and Yara absolutely helpful, patient and respectful, thank you!!
Ashley furniture hooked it up! Holler at my bros Kanan and Basil. They are chill dudes, got me a great deal on a bed for me and my fiance!!
(Translated by Google) Bad service since December I bought a table set I've been waiting for my order for 4 months and it never arrives 👎🏼👎🏼👎🏼👎🏼 (Original) Mal servicio desde diciembre compré un juego de mesas ya llevo 4 meses esperando mi orden y nunca llega 👎🏼👎🏼👎🏼👎🏼
Rowa and Nura were super friendly and helpful in guiding me to buy a sectional. Highly recommend!
Rowa helped me from start to finish and was thoughtful in every way. I appreciate her help. Thank you so much, Rowa!
Wassim was my sales person and Rania was my CSR, and I wish I could give them a 10 star rating! Their service was exceptional. They were very patience with me thinking through my couch selection, and were very helpful in helping me figure out the best payment option! Highly recommend!
The sells representative Kanan was amazing! He took his time and was very patient with me as I chose a sectional for my new home. Nora the customer service representative was awesome as well! Great experience!!
Kabeer was so helpful and knowledgeable! He made everything easy and was so friendly. Would definitely recommend coming and asking for him!
Great place to purchase your furniture. Mark (salesman) and Yara (customer service representative) was very helpful and professional.
Had a great and wonderful experience at Ashley’s. Martin, the associate that helped me was amazing and helped the whole way. The rest of the team was also great for getting me through the process as seamlessly as possible with a smile on their faces. Will recommend to everyone to come here
Mark and Connie were great help!
The staff were helpful and very respectful. Thanks to sales member Kanan and CSR Nura I was able to find the items I wanted.
great customer Service from Kanan and Nura!
Talk about a high pressure sales pitch. Friendly tip: if I tell you I’m not looking for a dinning set, stop asking me about whether I want a dinning set. Cheap products too much pressure from your sales folks who clearly don’t know anything about your product. Should have known better 🤷🏻♂️
My wife and I have been looking for furniture that was reasonably priced for the past 6 months. Everywhere that we’ve went has had very aggressive salespeople. Maria was extremely patient, helpful, and even gave me discounts and was on our side throughout the whole process. Highly recommend Maria! 10/10!
Kanan helped us to find a beautiful bed set, two night stands and a dresser all for a very reasonable price and available for delivery within a week of purchase. It all looks great in our new house!
Kanan and team made the experience easy and were quick to show what was in stock that would fit what i was looking for. Great customer service and experience.
(Translated by Google) Good place to buy furniture, all the staff are nice and if they have the furniture available in the warehouse… they take it to you the day they say!!! (Original) Buen lugar para comprar muebles, agradable todo el personal y si tienen disponible el mueble en la bodega… te lo llevan el día q dicen!!!
Overpriced furniture that when or if it actually arrives it comes damaged and the quality is terrible. There are better alternatives.
the rudeness and attitude of the delivery people was shocking. Shaking head and spitting on the sidewalk. There was mold on part of the furniture in another delivery. I will never shop here again. This company is trying to cut cost by outsourcing delivery and warehouse to a substandard
Highly recommend NOT buying in store here. It’s way better to try out the furniture and then buy online as online prices are significantly cheaper. We found a couch in store that was $300 cheaper online as well as an ottoman that was $150 cheaper online and ships sooner than what would ship from the store. Not to mention taxes and furniture protection plans are cheaper online. The sales associate that tried to sell to us said that you have to pay the delivery/assembly fee or else you can’t get the protection plan, which isn’t true. We were able to order online and do doorstep delivery for free with a furniture protection plan. Hoping you can con people into paying more in your store is not a very successful way to compete with other stores. Especially when people have the sense to take 20 seconds to use Google to confirm pricing and availability.
We have had a good year 2021 except this TRAUMA. We purchased a sectional sofa in Dec 2020 from Ashly Furniture Falls church, VA and we were told it would be delivered within 4-12 weeks. however, we did not receive it until may/June 2021. after we received the sofa, the quality was not good enough. So, We needed to return part of the sofa & paid additional $100 pick-up fee and then the store wanted to charge us 30% restocking fee. We spoke to customer service & due to their late delivery timeline & poor customer Service communication, they agreed to charge us 10% cancelation fee instead. After a few back and forth with them, we went to Ashly furniture falls church to get our refund. one of the customer manager we spoke to reiterate that we were to be charged 10% fee-not 30%. The store manager disagreed & insisted that he's going to charge us 30%. We repeated to him the conversations we've been having with them, but the store manager (he said his name is Ray) and he was not even wearing a name tag) escalated it...started shouting & yelling at us. This was unnecessary so we started recording our interaction."Ray" demanded that we stopped recording, or he'll call the police & said,"I PROMISE YOU, I WILL GET YOU ARRESTED" We told him that was his choice to do so. He called 911 & claimed that he was being "harassed" by a customer; we called 911 as well & told the police what was really happening.When the Police arrived, "Ray” asked the police to make us delete the recording & escort us out.The Police told him we had every right to record the conversation as the Police himself was recording this event as well.The Police told us to deal with the refund issue with the appropriate party & to keep paper trail. We submitted compliant to BBB and we received our refund a couple of weeks ago. This process has been physically, emotionally draining & it has been causing unnecessary distress to us. BBB to take the appropriate measure as there are multiple complaint online & this store manager/location to be held accountable for the emotional distress they have caused to customers. I forwarded the video to @WTOPNews @WUSA9 @NPR . Thanks!
(Translated by Google) The, very fine furniture, of good quality, worth buying, quality (Original) Los,muebles muy finos,de buena calidad, vale comprar,calidad
We went there to sit on couple of couches we liked online but always good to actually sit on them and decide which one is most comfortable before purchasing. We came, we sat, we left, and we bought online once we got home as we planned. Sales people are friendly but as they told us they work on commission so of course they'll hover somewhat even if you tell them you're just looking. It's a little annoying but I guess that's part of the game. If someone is helpful in the store, you can provide their name when you order online and I think they get a commission. Okay experience so far, they said the couch won't be delivered for a couple months and we know that going in and are okay with that. I'll update this review in a couple of months once we see how things go. Based on some other reviews, I'll be watching you closely, Ashley so you better deliver (pun intended).
Not a very good experience so far, I will change if they turn this around but not looking good so far. Advice to Ashley HQ, knowing that COVID is impacting the supply chain don’t give false promises of 8-12 weeks, tell customers it could take 28 weeks or more. I have my doubts you will change this policy but I have a glimmer of hope that maybe you will.
Good selection of furniture, but their advertised sale pricing is BS. Rather than discounting their normal, everyday pricing, they calculate the discount on a "compare at" price that is grossly inflated.
This store had many nice furniture pieces on display. However there is currently a very long delay of anywhere from one to four months for furniture to be delivered. The sales rep who assisted me was helpful, but pushy and followed me around the store when I just wanted to scope out items. I literally had to ask him to just give me a minute and I will find him when I was ready to talk about the pieces I was looking for. The pushy reps made my experience poor. One thing I noticed is that many of the furniture items did not have a label or name on them. This means that for everything you were interested in, you would have to ask the rep for details on the pricing. It would save a lot of time if I was able to just literally look at the name And price of the item directly, especially since the store is so big. It seems like the associate did not want to tell me the names of items, which I found to be odd. If I am looking at multiple pieces of furniture and comparing prices, it is helpful as a shopper to know exactly what I’m looking at since there are so many items. There was also a huge push to buy items in store, although many were listed for much cheaper online. He also try to sell me a couch that had visible damage on it. I think this was just to make the sale
I ordered my bed since memorial day and I keep waiting, month to month They change the delivery date, I'm already very upset
I was skeptical about purchasing from Ashley based on reviews and experience with online chats. Mr Basil and Mr Ray so far seem to be straight forward with everything. Customer service was ok! They were honest about the delay with shipping. Overall an average experience. I haven’t received my furniture yet. I will keep everyone updated. 12/4 - called store. No updates. No delivery. Will update weekly.
Do not purchase furniture from this store. Worse customer service experience! Just issue after issue.
I purchased a furniture June 7,2021 with the expected delivery date of 8-12 weeks . Its Now the end of November and I still dont have a furniture. Called to get my money refunded and I’m being told they will take 30% for restocking. Customer service is a joke, and the sales associate Maher Alkhalil never follow up or update me on the status of my furniture. This store does not deserve even a 1 star. Never again will i purchase a furniture from here
Managers won’t call back. Customer service does either. If you want delays and damages to the walls in your house, buy from here.
NO NO NO!They never keep their promise. Don't trust them. They even never say sorry at all. I ordered table and they say I will have it with in 8-12 weeks. When I checked them on the 12 week they told me it is not ready. They even didn't say sorry. They don't keep their promises at all and their sale is fake.
Not the best selection given covid times and shortages. I did meet a sales associate who was really helpful and decided to spend some money here
Total waste of time - support your local furniture stores during this time vs. this franchise!!!! My wife and I purchased several thousands of dollars of furniture May 2021. Our items were promised within 12-weeks. After being delayed 4 times throughout the 12-week timeframe we encountered 3.5 straight months of “NO ETA / Shipping updates / Expected timelines”…. Nothing. Our experience resulted in this store holding on to thousands dollars for 6-months with nothing to show for it. We asked for a full refund. REFUNDS ARE ONLY PROVIDED ON ORIGINAL STORE PREMISE , which meant driving 55 miles to finally get a refund. Absolute waste of time… support your local furniture stores instead.
PLEASE DON’T BUY FROM THIS STORE!!! The chances are high that you would regret if you do so. The worst furniture experience ever with a bunch of unprofessional. Worst complaint handling!! I bought many items with the cost of items greater than $6,000 and I found out that the items are of poor quality. In addition to that, they sent me a mattress that I did not choose at the store; I tried to return it in less than a month by explaining the situation, but no one even cared to manage the case. I tried calling the store or going in person, but no one cared to help me. I do not know how they still exist with this level of unprofessionalism! I could not find 0 or below; They don’t deserver 1.
If there was Negative, I gave them -100. They are crazy, I order lot of stuffs, they delivered the dinning table without chairs almost 6 months. When you call to the customer service, their response will be I don't know and hangout the call. Even you don't know when will be your stuffs... everything will be desperate and illegal with this store
Ashley is the worst furniture store I have bought from. We bought a bed and waited one month for them to delivery it, two days before it broke and now ther are telling me that they will fix it in 3 more months. So I have a broken king bed where I can't sleep. And Everytime I call, the response is. Sorry that is how it is. So really don't buy there if you want quality and prompt furniture, this is not the place.
Don’t lost your time for searching just go there ask for Mr Basil I’m sure you will be with right person to take care of you
DO NOT BUY FURNITURE FROM ASHLEY! We have had the absolute WORST retail experience! Contradicting back and forth communication from service reps. Order not available with given date. Once items were received the furniture was damaged (BRAND NEW DAMAGED COUCH) and they are "unable to exchange". We had to pay $75 for fabric to be sent to our house, then wait over a month to get in contact with the tech to come to our house to fix the couch, only for us to have him to come out a fix a month and a half later. When he arrived he was unable to fix the couch and the fabric that was sent to us was incorrect. Ashley furniture will not provide refund, only store credit. I will never buy anything from them again nor will I refer them to anyone else! Not even worth 1 star!!
I ordered my sofa in May. It still has not been delivered. I filed a complaint with BBB. The business responded to my complaint stating the furniture will arrive at the end of September. I called the store on 23 September and they stated the furniture still has not arrived at their warehouse. In the response to my complaint, I was also told that my purchase was not from an enterprise location but was made through a Sammy Furniture licensee. Whatever that means…
this store is trash, filled with crooks. these thieves are charging me $1530 for merchandise I never received, merchandise that they could not deliver even after 6 month of waiting. they cancelled my order and have not and will not refund me my money so I'm left with no merchandise or my money back. every time I call for help I get some girl named Nora who knows nothing of what she is talking about and keeps giving me the run around absolute trash! I'm never shopping at this location again, no wonder they are rated only 3 stars. they don't even deserve one star! i will be filling complaints with he better business bureau and the corporate office and I'm having my lawyers draw up correspondences. THIS IS NOT OKAY!
This is a very beautiful store it had a sofa chaise that I bought and I would buy from them again.
Basil at Crossroads Center was absolutely fantastic. He was very professional and worked hard to make sure we found our perfect sofa. The delivery was also wonderful. No complications, they made sure to get my sofa in and up safely.
Bad
Just be aware that their 50% off “sales” are phony. Prices online are already heavily discounted. The sticker price of merchandise is phony. The sales just get the price down to online prices.
I enjoyed my experience at Ashley HomeStore. The salesman helped me to define my needs and requirements. He searched diligently to acquire as many discounts as possible.
DO NOT SHOP AT THIS STORE! The incompetence of the staff and the delay in receiving your orders is evident in that I am still waiting on things that should have happened over half a year ago and have been in constant contact with them since the beginning of my process. Zero accountability.
UPDATE: Terrible customer service. My item has been late for a month now. No updates from the store, I have to call in for that. Each time they give me a new even further delivery date. They have consistently told me over the phone that they will talk to the store manager and call me back. I have never received a call back. I was forced to call their corporate office and the employee recommended that I just get a full refund since the item has been so far overdue. This business has many broken business processes. I would highly recommend going through a different vendor to avoid the headache I have gone through.
Bought a couch in April. The salesman, using common salesman techniques of promising quick delivery told us we'd get it by end of May. End of May came and no couch. I called and then got told June 15. Then 20th. Then 28/29th. After that July 15. Then came August 1st.... Now the new date is sometime in October. Looks like they're just kicking the can down the line. Update. I wish I had previously rated it 2 stars so I could drop it lower. After waiting until the date they have been telling me for over 2 months (even called last week to confirm), it is now pushed back even more. An Ashley furniture representative reached out after my initial low review to try to address my concerns, and after telling me they'd get me a list of couches in stock, I never heard back. I was also told Mark (the salesman who told me in April we'd get the couch in May) would reach out and give me a list of couches in stock... Never heard from him.
TLDR: I was fine paying for quality, but I got sandpaper instead. First, the customer service was adequate and the delivery was fairly efficient.That is, however, where the positive feedback ends. For anyone unfamiliar with this store, the furniture is VERY expensive. I'd estimate anything on their floor or in their catalog costs about twice what comparable furniture from a competitor. But there's something to be said about seeing the furniture in person and paying for quality. So, I bought a dining room table set from here that was quite expensive! Way beyond IKEA/Wayfair prices. The floor model was excellant and worth the price, but the furniture I received certainly was not. The chairs were about what was expected, but the table is terrible. It looks fine to the eye, but it feels quite rough to the touch--almost like it was never finished properly. As is, the table pretty much requires a table cloth unless you want to exfoliate all your skin off everytime you sit at it. If I knew I'd end up having to cover up the table with a table cloth, I would have just bought a table from somewhere else that would have charged 1/5 the cost and not grossly misrepresented the quality of their wares.
Kanan and the team at the Falls Church Ashley Homestore were SO helpful! I was extremely pleased with the personalized level of service I received - both while checking in-stock items over the phone and while in the showroom. Everyone I spoke with was professional and courteous, and committed to making sure I was happy with the furniture I purchased. Was able to pick it up from the warehouse on the same day. 10/10 would recommend!!
The customer service at this location is deplorable! Granted I came to cancel an order I placed, but there was absolutely no need for the reps or manager to be so rude. I have never experienced this kind of rude sales man and manager!!!
Beautiful and quality items offered. Great service too.
Kanan was very helpful, candid, and pleasant to work with. However, the wait time for most items in the showroom was 8-12 weeks and delivery for the very few items in the warehouse is two weeks. Ashely Furniture needs to optimize its business practices in order to remain relevant in a fast paced city. We ended up buying most of what we needed online.
We went for a Fourth of July Sale when everything was 60% off of it's tag. The marked down prices simply could not be beat and we've searched at numerous other furniture stores. We were greeted immediately by one of the sales representatives who showed us exactly what we were looking for and then let us browse at our leisure without any pressure. Not only did the sales rep understand what we were looking for, he even helped us with color matching and sizing! What a great, easy, and productive experience. I recommend this store (granted the actual furniture hasn't arrived yet) for the customer service alone.
Apparently the website and the actual store have nothing to do with each other, and their policies about price matching things dont matter, nor will they honor any discounts you can claim. Still hought a piece of furniture, but i do regret it. Id recommend going to Value City even Bob’s. Wont make a purchase from any Ashley’s again. Save yourself the trouble.
This review is for the purchase process only as the item ordered will not arrive for 8-12 weeks. Our salesperson Wassim provided the best balance of availability with allowing us to peruse the showroom and test the sofas on our own, e.g., no high-pressure salesmanship. The store itself has a very good selection of furniture from which to choose. We can't wait for the sofa to arrive!
Jan 2022 I take this earlier review back. We ordered our couch July 5th, 2021. It has been pushed out multiple times and now it's March 2022 and we have cancelled. The issue wasn't all supply chain, we know it's a big issue. But we would be told "end of December" and come end of December we'd call and they'd have pushed it 2 months. No update, no proactive heads up. We were calling weekly just to check in. These are all franchised. We went to the Leesbueg, VA one and they showed us a couch in stock and it's being delivered in 3 days. Would go back to Leesburg location. They were amazing and helpful and transparent. I will never step foot in the Falls Church, VA location again. July 2021 Mark was super helpful! He did a great job giving us space to browse but also finding us when we needed him to go over options and pricing. So happy we had him to help us with our dining room table and couch purchase!
(Translated by Google) very good seller service (Original) muy buen servicio del vendedor
They rush you to a purchase. I would not buy here.
It was rewarding experience customer service was outstanding the people was very kind and very helpful
A box spring we ordered (from another company) was delayed, and wouldn't arrive in time for our guests. On a whim, we hit Ashley furniture to see if they had one on the premises, and as luck would have it, they did. Wassim went out of his way to help us in a pinch, and we were very grateful for it.
DONT SHOP HERE!!! Terrible customer service.. After purchase they never follow up with you despite constantly push the delivery date without notifying. If you dont call or go in person nothing gets done. They could have delivery my sectional 1-2 month in advance but they were waiting for a tiny piece… And it was not until I complain 3-4 times that they offered me that alternative. Also it took 2-3 months to be able to use a coupon corporate gave me.. TERRIBLE!! they dont know how their own coupons work
I purchased a new sofa chaise from Maher Alkhalil (Mark) on 6/19/2021. Initially, I visited the store and found the furniture I wanted and then went to a competitor's store to review the quality and price. Later in the day, I returned to Ashley HomeStore and met with Mark and informed Mark I was ready to purchase. While at the store both times, Mark offered information and was available for questions without being too aggressive. I greatly appreciated this approach and I will return to Ashley HomeStore again to find Mark! You will not go wrong with Ashley HomeStore and the quality of their furniture! Thank you so much!
If you're looking at reviews let me confirm a lot of the 1 star issues. Is the furniture overpriced? Yes, Unless you find yourself there with 50% off deals, expect to pay more for less. Is the furniture good quality? You will notice that the furniture is either easily damaged or damaged upon delivery quite often. My table included. How is the customer service? Depends why you're there and who you're talking to. Obviously salesman are salesman and you need to remember that they're there to make money off of you. So a nice attitude when you're inclined to make a purchase is expected. Listen, it's my fault for believing that Ashley HomeStore still had a good reputation that I thought they had. I should have done my research, I should have read the reviews, but I jumped the gun and paid the price. Almost a 6 month wait time on furniture. Delivery damage, paying additional costs on reselection for furniture that just wouldn't get here, Refusal to repair damaged furniture, and inconsistent customer service aide. For Kanan, you're a good salesman, you were very polite. Unfortunately you work for a dysfunctional store that does cause a lot of frustration to it's customers. Remember, do you're research. The decision on where you take your business is ultimately on you.
Wasn't the same as I saw in the store, customer service was very rude, please avoid buying from here.
Great experience with Kanan and Nura at the Falls Church Ashley Homestore, Kanan quickly helped us find exactly what we were looking for and was very friendly and informative without any sales pressure. Kanan and Nura helped us find what we needed and get checked out quickly and on our way. The loveseat we selected was in stock and delivered in two weeks as promised and delivered in great condition.
0 stars. We are completely UNSATISFIED with the customer service received on our order. The store is unable to provide actual order status information - this is UNSAT and unbelievable for 2021. Ordered sofa, chair, ottoman and end tables in February - chair, ottoman, and end tables arrived late, we are STILL WAITING on the couch. Have been told for four weeks in a row, AFTER the expected delivery window, that the ETA is the next week. I understand delays due to COVID, but the store CANNOT tell me actual status of the order, status of it being manufactured, nor do they have an actual shipping manifest for orders being sent to their warehouse so they cannot tell me if my sofa is actually on the next weeks order. This is logistics and customer service 101 that you have failed at. You have the potential to be soo much better than this. UNACCEPTABLE - the manager on duty today would not send an e-mail documenting the new ETA of now 9 June. Called CORPORATE twice now! Had to lodge a complaint for the delivery team for the chair that would not properly wear masks while in our residence, after being asked multiple times. UNSAT as I have an unvaccinated child in the house. Either provide status of being fully vaccinated or wear masks properly! Now waiting “3-5 business days” to be called back by a manager/supervisor from corporate. I had a positive experience before at a store in Florida which is why I went back to this company - but this order experience and complete lack of knowledgeable customer service has changed my mind for future orders. Now trying to figure out what to do with the chair since we don’t have a matching sofa yet.
I knew exactly what I wanted when I walked into the store and Mark helped me purchase it immediately. He even helped me get a 60% discount! He made it incredibly easy and was willing to answer any questions I had about their couches and sleeper sofas. I would highly recommend asking for Mark if you are shopping at this location.
Beware... do your research first and stay away from this awful place. The customer service at this location is deplorable! Granted I came to cancel an order I placed, but there was absolutely no need for the reps or manager to be so rude. First of all, they had me waiting for almost an hour because I wasn’t purchasing. Customers that came in after me were approached and helped while I patiently waited. Once it was finally my turn, I was faced with the negative attitude of the manager, who didn’t even acknowledge me while completing the cancellation of my order. Secondly, everything is EXTREMELY overpriced. I went in to cancel because the same exact piece was found $300 cheaper elsewhere. The salespeople will try to convince you that these other places sell knockoffs or cheaper versions, but my piece came in a box labeled “Ashley’s Furniture Store.” I will reiterate.. research first! Google is your friend.
I've had two separate (and stellar) experiences at this store now. The first when I bought my new couch, and the second when I decided to upgrade it to a sleeper. In both instances, I was treated with genuine care and respect. If you're like me, and happened to find cheaper prices online, go ahead and fake a checkout. I noticed the same thing and went back to see what the deal was. With the added delivery and service fees of an online purchase, your best bet is to go in person. In total, it was much cheaper shopping in-person than shopping online. Trust me on this one. Special thanks to Ray and Kate for helping me figure this out. They were able to smoothly adjust my existing order for the upgrade. It was completely painless during an otherwise busy holiday weekend. I was seen quickly, and was able to exit the store soon after. Amazing work to everyone who works there!
Had a great experience shopping for a bedroom set at Ashley's in Falls Church today. Pirooz was very attentive throughout our stay, and helpful when we couldn't decide between two sets. Eventually we made a decision and he helped us get the best deal possible! Great steal! And Nura was helpful with a quick and easy checkout - and we even hung around a bit longer to finish singing a song with the front desk manager.
After moving to DC, I went to Ashley HomeStore to buy some furniture for my new apartment. As i walked in, Kabir ( the sales person who took care of me) welcome me with a warm smile and helped me a lot during this process. Kabir gave me his professional opinion and explained to me in details about each and every inquiry that I had ( about the texture and materials). He did such a good job, I ended up buying furniture for my entire apartment. Also, CSR Nura made sure that our experience was a good one, and she made the process really easy for me, since i'm a student and I don't know much about the procedures. Honestly, i can say that my experience at Ashley HomeStore could be rated with 5-Stars. I would recommend buying your furniture and accessories from Ashley HomeStore, and believe me, you'll be as happy as I am! PS: there was a 60% discount!! Supper affordable, good quality supplies!!
I had such an amazing experience shopping at this store! Kabir, our sales person, was super friendly and helpful. He helped me through each step of choosing the perfect furniture that would fit my style and apartment. Nura, CSR, made the process so much easier. Will definitely come back to this exact store in the future :)
Ashley delivery service is not deserving even 1 star. I placed my order mid January and I am still waiting for my sofa. They've been telling us that they are still waiting for few items and extend/delay our delivery. Seriously??? 5 months for a sofa. This is absolutely ridiculous. The sales person told us that ETA for delivery is 2, maximum 3 months but that is incorrect. We are very disappointed! 04/06 Update. After 6 moths of waiting we got finally our sofa...with one item that is damaged. The zipper is broken and there is a hole from a hit. NEVER Ashley HS again. You don't deserve even 1 star.
Poor customer service. The manager has no people skills after trying to explain my issue to him his nasty attitude went 0-100. Falls Church,Va
STAY AWAY!!!! - I WILL USE MY PLATFORM TO SAVE EVERYONE THE DISAPPOINTMENT OF SHOPPING HEREI did myself a huge disservice by not reading the reviews on Ashleys located in Falls Church before making my purchase. This review is based solely on customer service and not the quality of the furniture (still waiting on my furniture). This has to be the worst customer service experience I've had in a very long time. They did not follow through on the delivery date - which constantly changing. Imagine being told you'd have your furniture at a certain date - date comes around no furniture. Both sales manager and customer service does nothing to help but rather tell you a bunch of nonsense. The sales guys are more helpful than the customer services rep (Connie). Customer service is not Connie strong suit - she lacks any care or empathy. Some people does not possess the quality to be customer service rep. I made the biggest mistake my ordering from this location. STAY AWAY!!On the other hand - MARC is an amazing sales representative!!
This store is a Joke and the manager Ray is so arrogant and clueless. we heard the same lies and excuses every single status updates from sales reps to office manager (RAY) and it was a fraudulent promises. We filed a complaint with BBB and our complaint has been sent to the business for their response. In the meantime, we've a plan to submit a legal compliant to FCC (the Lanham Act) and possible legal action. I believe #BBB and #FCC to take the appropriate measure as there are multiple complaint online & this store to be held accountable.
Two stars because I like their furniture - buying experience & customer service is terrible. In store experience : I had looked online and found a loveseat I liked for $580. I went into the Falls Church store and saw the loveseat listed in-store for $1500! YIKES. The sales person asked me if I was interested and I said yes, but I was not going to pay the in-store fee. He said he was able to honor the fee I saw online, but I had to show him on the website because he did not initially believe me. I was right though and the current price of the item was about 1/3 of what I saw on the store pricetag. I did not like that had I not done my own research, i would have only been offered a fee almost 3 times the price. It made me very skeptical of buying anything else. He told me there would be a $250 delivery fee on top, but that it was going to be the same online. He said we could have it delivered within 5 business days, great! I walked around the store and when I came back I waited for about 15 minutes in line to be helped... but then I gave up. If I can get the same price online, what is the incentive for buying in-store? However, my online experience was not great either. First, I found that it was going to be 6 weeks before it could be delivered. Since the person in store told me 5 days I called the Falls Church Store. They said they couldn't take credit card over the phone so if I wanted quick delivery I needed to come back to the store. I said I would rather wait 6 weeks. i don't own a car and I had such a negative experience it wasn't worth it. It worked out because I discovered online that my $250 delivery fee was waived! So thank goodness I didn't buy in-store, the sales associate was not telling the truth that i couldn't get a cheaper deal online. But the other part I did not like is that the price of the item was charged as a pending fee to my credit card every week! Every single week i got a new credit card charge and the old one had disappeared. They were not charging me multiple times, but it is impossible to budget accordingly when your cc statement is constantly fluctuating. I did not like this. Finally, I didn't get a say in my delivery time they just sent me an email every time it was rescheduled, but the people who moved it in were great, very efficient, and on time.
Great service today by Kabir and Katy. Thanks for your friendly and helpful service.
Quality of furniture his is slightly higher than Bobs and Value City Furniture. Salespeople are slightly more motivated to sell and this results in more information but also more pressure. Most of the furniture has just 1-3 fabric options whereas the others have a bit more. Come here for a simple shopping experience with high quality furniture at a slight premium.
Probably the nicest Ashley's I've been in. Furniture quality is good and the store employee very courteous. Plenty of parking and everyone wore masks and distanced.
The staff name is Pirouz an amazing guy. He is very friendly and helpful.
Hello I purchased furniture and was mis led by delivery of items purchased. After waiting 2 months for items the driver came to my house called my cell phone did not receive an answer as I set in my window they were outside my house for 15 minutes. When I dialed the miss call number the motor started on the delivery truck. When the driver answered the phone he was evasive, I said are you delivery furniture. He said yes we were there, he is gone must reschedule. I called the store and was told I have to pay 75 dollars. I called dispatch in Maryland to resolve same thing must reschedule and pay 75 dollars the dispatch manger says the driver took a picture of the front door. I did not see a driver at any time. What a way to rip off people. I had to go to store pay 75 during COVID would not take phone payment. The items I paid for must go back into inventory. It will take 48 hours to record. Then dispatch will call for another delivery date. Still waiting on items purchased Jan 5th. Will see if I have to pay another 75 dollars.
Kabir and Hermela were exceptional!!. He was everything you'd want in a sales person. Attentive, cordial, he remembered our names when we returned and was eager to answer all of our questions. Kabir even convinced his manager to extend certain courtesies. Hermela closed out the deal expeditiously, didn't waste our time. This was our second visit and we were ready to seal the deal and she made it happen without any delay. Our experience was absolutely wonderful! There's an Ashley Furniture store near me, but with Kabir's and Hermela's service, it's worth the drive.
Kabir & Katy were AWESOME, very professional & helpful. Ashley HomeStore is my new favorite furniture store. I cannot wait to get my new furniture AND they are going to assemble everything. YEEHA Thank you soooo much.
I looking for a reasonable priced Bedroom suit. I checked other stores prices and their prices was just not in my budget. Went to Ashley's and found the best price ( including delivery) for what I needed for my new home. Big shoutout to Mr. Wassim, Mr. Kabir, Mr. Ray and Ms. Katy! You guys are the best!
After being treated rudely by a competitor, the staff at Ashley in Falls church were amazing. I was greeted at the door and Introduced to my salesperson, Kabir. He was informative and attentive but not pushy. He let me wander when I wanted to wander but stayed within earshot if I had a question. Connie at the desk was just as pleasant and efficiently handled my payment. Would definitely go again and looking forward to my new Dining set!
Do not order furniture from them! We have been waiting since September 2020 for our living room furniture...we have gotten so many excuses from, pandemic related to one piece of furniture is here but other is not, and another excuse is - we have a shipment coming to our warehouse but can’t tell us what’s in that shipment and where the warehouse is. DO NOT WASTE YOUR TIME - there are better reputable furniture companies out there. Ashley Home Furniture is a joke.
I am so impressed with Mr. Basil he was really nice and professional helping me to find a good sectional for my place. And Katy she is a good service!
I went into Ashley Homestore in Falls Church looking for something very specific. I needed a nice looking but relatively small sleeper sofa to fit our limited floor space. I was welcomed by Wassim. He was very helpful, friendly, and knowledgeable about their products. He was attentive without being aggressive. I went to a couple other stores later to shop around before buying, and some of these other people basically attack you as soon as your foot crosses the showroom threshold. The People at Bob's were pretty friendly but there was definitely much more pressure to buy right away. They wanted me to buy the sofa and call later to cancel if I wanted... Anyway, it was super overwhelming. I ended up going right back over to Ashley Homestore where everything felt much more relaxed! Wassim helped me get the best price on the options I wanted and patiently waited while I called my partner to check some specifics. He made sure that I knew there might be some delays because of Covid related supply issues, but that they would call to schedule delivery as soon as the sofa came in. The CSR was Harmela and she was also very professional and personable. She made sure all the paperwork was accurate and answered any questions I had about payment. This is actually the 2nd sofa I have bought from this store, and I have been really pleased with the service. I know they can't help a product being on back order or delayed by Covid, but everything that they have control over was smooth, easy, and professional. I definitely recommend them!! Thanks
Went in nearly 3 weeks ago and the sales rep, Maria C. was kind enough to help me. She did her level best to try and support my needs, and I eventually did decide to purchase a few items of which included a sleeper sectional, a mattress (which she had told me could be picked up anytime), and a dresser. Fast forward to days after the purchase; no response from the sales reps or professionals working with Ashley whatsoever. No tracking information was provided and I would literally have to call in everyday to inquire on the status of my delivery. Not only the that, the lack of timeline consistency was frustrating. I was told by several reps that I would receive my items by end of March. Then I was told beginning of April. The last call I had, the rep had told me I wouldn't receive my items till mid-june. When I requested to cancel and get a refund, she told me it was not possible unless I come into the store. I conveyed I live on the West coast and I wouldnt be able to do so. Today, I tried calling and rather than answer my call, someone picked up and let me in on their typing. By far, the worst customer experience to date -- I had to ultimately dispute the charges
The worst general managers in the history of being a general manager Mr. Ray...doesn’t care about customer service throughout the buying process.This gentleman totally ignored the customer at a time of need, his co-worker tried to help the customer as best as possible. General manager Mr. Ray was setting next to sales staff never turned around to help!!!! therefore I left falls church VA to the Ritchie Station (Maryland) location. Staff was very nice, I want my total refund back!!!! I was going to buy furniture with the credit from Falls Church location. Corporate office transferred credit to the Ritchie station location after further review I want total refund back… Please do not order for from the Falls Church location.
We bought a couch and it was so easy and simple! Kabir and Hermela were very helpful.
There are FAR too many sales reps literally stalking you around the floor for one, but despite that I showed up with plans to purchase both a dining set and a loveseat listed on their website and shown on their showroom floor. They had neither in stock anywhere. They then looked at related items that also had no stock anywhere. The only option was to wait 8-14 weeks to get any of the multiple things I went in there for on backorder. tl;dr - Don't bother going to this store without confirming they have it in stock first. The showroom is false advertising and they do not sell their floor models either. I ended up going to Value City Furniture and purchased my loveseat there with a waiting period of 48 hours.
Worse than 0 stars. Our couch broke beyond repair in less than a year, due to poor construction of its base. A technician was sent to take a look and his repair did not even hold for 1 week. DO NOT bother purchasing a warranty either. We did and were told it did not cover the broken baseboard. After countless hours on hold, speaking with the store manager, and on the phone with the repair center, no one was able to help. Each person dismissed the issue as something they could do nothing about. If you are told there is a one year warranty on your furniture, that is not exactly true. Our broken couch was written off as a "customer use" problem and therefore could not be fixed. Of course we use our couch (though I would consider it limited to moderate use). Customer service is of no help. Will definitely be telling our friends moving here to buy elsewhere. I should also note that we have had issues with Ashley from the day our furniture was delivered. We did not receive a call beforehand to let us know the timeframe for delivery. I got a call before 8am the morning of, letting me know the furniture would be delivered in about 20 minutes, although we would not even have the keys to move into the building until 9am. The driver said he couldn't do anything but suggested if I paid him he might be able to come back later (rather than pay Ashley a new delivery fee).
I was having really bad pain in my lower back all the way down my legs. I went to the chiropractor, acupuncturist and physical therapist and the next step was to get a better bed. Wassim helped us find the perfect bed frame without us going over our budget. It was a really good experience and we plan on returning once we have the funds to purchase bedroom sets for our three children.
The staff almost leave you alone when you tell them that you are just browsing, which is nice. Still felt like we were being stalked though.
BUYER BEWARE! BE CAREFUL WITH ASHLEY: When the salesperson worked with us to find a couch, we were concerned about some of the dimensions being close to our door frames (although smaller). Salesperson assured us that delivery crew could make it work. With this assurance we made the purchase. However, when the delivery crew showed up, they said that it wouldn't be possible to move the couch inside. When my spouse called working to request a refund, not only was there no guarantee in the contract, but that the contract included a 30% "restocking fee" if we did not exchange for alternate furniture. If a salesperson promises you that the delivery crew can get furniture within dimensions, ask for it in writing. Otherwise, they are just working to make a sale. If the furniture doesn't fit into your house, the standard contract allows Ashley to hold your money hostage. We felt duped, and ended up selecting a different piece of furniture that we didn't really want so that we did not forfeit several hundred dollars and have anything to show for it. Needless to say, with these misrepresentations, we're not happy and do not recommend Ashley until they include a delivery guarantee to their contracts.
Don't bother looking at prices online. This store does not honor those prices online. I walked in ready to purchase (cash). After receiving such a higher quote (hundreds of dollars more) than that shown online I was left with no other choice but to seek the competitor across the street.
I purchased, paid in full up-front for a couch on December 3rd -- It is now March 3rd. Not only do I not have my couch, but I have never once been contacted about my order. Every time I have called to check on my order, I was told it would likely be on the next shipment. First it was early January, then the beginning of February, then the beginning of March, now the beginning of April. The most recent time I called, I was told that they appreciate patient customers and that if I wanted I could cancel my order for no fee as if that was them doing me a favor. After finally escalating my issue up the chain to the general manager, I was told completely new information about why my couch was delayed (that it was the manufacturer) -- information that might have been useful a few months ago when this problem started. I understand that we are in unprecidented times, but it is not my fault that your supplier is having difficulties. It is your job to make things right for me. Things like calling me to let me know that my order is going to be more delayed than originally thought, or even just returning my calls as promised when no mangers are currently avaiable. You should be fighting for your customer, not making your customer fight with you. The lack of support I have been given since I placed my order is insane, and I do not intend to continue shopping at Ashley Furniture stores.
Deceptive pricing. Was told they “can’t guarantee price match with online prices” I guess the Ashley Online and the stores are franchises. Pretty absurd. Found a better furniture store with clear selling standards
I don't see 0 stars here but I'm putting 1 just in case Very disappointed !!!!!!Never recommended!!!!!!! Regency and Ashley the worse I wish they gonna close soon they don't deserve the costumers!!!!!!
The cheapest furniture. I bought the warranty which cost almost 1/3 of the price of the furniture and they refused to honor it. The furniture may look decent in the show room but it’s absolute garbage.
Ok. So I should have read the reviews before going to this location other than the sales person Rania being very polite and nice. There’s nothing else about my experience after the sale was done, actually while even at the register the lady practically questioned me about being the card holder ... I said Ma’am match my ID. So here’s the thing they’re going to tell you because of the pandemic shipments are delayed but it should be 6 weeks for your order even though on the order shows 8 to 12 weeks so you will sign. Then when you call ... waited 7 weeks they tell you statement says up to 12 weeks. When you point out online free shipping, they say that’s Ashley... we are a franchise. They then told me I should get my order by Jan 21. No call yet. I’m not going to call because the manager Ray will not care about what his reps say and just say note says 8 to 12 weeks. Feb 13 will be 12 weeks. I will call, will update what was said. Btw now I’m seeing they don’t issue refunds just store credit. Bottom excuse at this location “ we are a franchise!” What the heck is that supposed to mean ... Ashley Llc if you’re seeing this get your franchise training team involved at this location. So folks if you really want to buy from Ashley furniture buy online. I do believe in supporting Mortar and Brick locations but when your excuse is we are a franchise then you should not be have the name Ashley on your storefront if you do not plan to live up to the name. Franchise or not!
Do not go shopping in these furniture stores because the furniture is defective and nobody gives a solution in this store nor does the manager tell you that he will only see that he can do nothing else, be careful when buying furniture in this store
They will never deliver your items on time. I ordered a couch the first week of November. It’s now January 8th. First they said eta was December. Now February. They lie to get a sale. I ordered the same items from Bobs Discount furniture and it arrived within two weeks. Do not trust the salesman there.
The lady (Connie) or however you spell it does not know what customer service is. She swore that the customer was wrong even when they were not and insisted on doing nothing. I wouldn’t recommend doing business with her. Other associates are a better option.
Unfortunately I have to give 1 star purely for the deception they gave us. First, our experience at the store and the buying process was very good. They gave us an option to get a warranty where if we needed a professional cleaning to our sofa within 5 years of the date we purchased we could get that, and if we didn’t use the warranty, they would give us “a check” for the amount we paid for the warranty which was $129.95. It was presented to us as a “no lose” warranty because we would either get a cleaning or our money back. A little over 5 years later, I called to get our check because we didn’t use the cleaning service, and they said they couldn’t give us the money back because we hadn’t called before the 5 years date (it wasn’t even 90 days after the 5 year date). They then said, we could get a credit for the money if we shopped at that exact Ashley store. When I told them we moved, and that I would be willing to accept a credit at an Ashley’s store in Ohio, they said no. In conclusion, I was willing to work with them even when they went back on their original promise to us. This wasn’t a “no lose” warranty like it was presented, but rather a sleazy business tactic to present the customer with a “warranty” and hope the customer forgets about until it’s too late. It’s really too bad because I would be willing to give 5 stars if they would just work with us even with a credit to a different Ashley’s store. We would probably even end up spending more money with them as well. Instead they chose to engage in a short-sighted business practice where they may get into legal hot water as well as receive a bad mark.
The manager is corrupt. Be careful.
Please avoid this store as much as you can, buy a dining room set on "sale" since October and the receipt said that I should receive it on December 5, until today I have not received anything and not a call of apology For the delay or anything, we have gone to the store to ask for the refund of the money since we cannot wait any longer, the staff there is rude and they do not help at all, and they do not want to give me back the money because they say that the purchase was final In any case, the receipt shows a date that they have not yet respected, and they don't even give me a date to receive it. I regret so much bought in this store, the employees there are so noisy and when you talk to them they leave you with a feeling of helplessness and anger. If anyone knows of a customer service number where I can make a claim for my money to be returned, please send it to me, I don't want to spend Christmas and New Years without having where to sit my children to eat their dinner. thanks.
Very limited selection of living room sets and higher price points than others. I saw the same sofa for half the price in another store.
AVOID THIS STORE AND TAKE YOUR BUSINESS ELSEWHERE. I never provide reviews, but the customer service I have experienced has been terrible. I ordered a couch 6 months into COVID and was told it would be 2-6 weeks for delivery. I called after 4 weeks to ask for an update and was given an estimate of 2 weeks from then. I then called every 2 weeks for an update and they kept pushing the estimate back 2 weeks. Here I am 3.5 months later and low and behold, they estimate the couch will arrive in 2 weeks. They blame the delays on COVID but they definitely knew there were significant delays when I ordered the couch and failed to inform me. They absolutely knew 2-6 weeks was a pipe dream from the beginning, and they are still stringing me along today. The couch might not arrive for another 2-3 months and they will keep providing estimates of another 2 weeks until that is finally true. Avoid this store, and take your business somewhere that respects their customers for more than a credit card swipe.
Beautiful place and BEAUTIFUL furniture. But with a BIG but: Employees didn't approach me because I was in a tshirt and jeans. I HAVE MONEY TO BUY ANYTHING IN THAT STORE, and I was looking for a living room set. I bet that if I go in my working clothes they would run to offer me help. I don't think I will go again... and I wont recommend my friends to go either. Update Edit 11/27/2020: I forgot to add this because I was mad and disappointed. I returned to this store a couple of days later with my regular work clothes, which is in a suit and tie, to prove my point and employees were all over me like flies. I never went back. Definitely, I will never go to this store again and will never recommend it to my family or friends
I called to ask for an update on the status of my order and was told it would come in on Thursday. I verified if it was one item or the whole living room set. They looked at the order and said that yes, everything was coming in to the store Thursday, and would be delivered on Saturday. I call again on Friday to ask for an update and they say it's not in yet. This follows for over two months before I decide to cancel the order. It may not come as a surprise they another month has gone by trying to get either my money or my furniture and no luck with either. For an individual, this is called theft, but for Ashley Home Store, this is called "policy."
Purchased a bed frame and matress from Ashley on September 6. At the time I was told the items were readily available and would take between 2 to 6 weeks to be delivered. Ashley knew very well this was not the case, yet they sold me the bed. Now, 11 weeks later we are still waiting for it and the goods are expected at the warehouse on Dec 8. So, we may get the bed by Christmas, or we may not. Called customer service and was told that there is nothing they can do, COVID is delaying things and they were not willing to cancel the order over the phone. Too easy to blame Covid for sales you make knowing you will not deliver, but for me it was the last time using Ashley. And I strongly recommend all to stay away.Planning to make my 30 miles trip to the store to tell you that face to face.
Great service
We're hopeful our issue gets resolved quickly and I can update this review soon. We paid the extra set up fee to have our headboard set up professionally. When our furniture was delivered today, the delivery person said he had never had to put a headboard on and couldn't do it. (It's not really that hard but we paid a fee -$150 to have this done). Delivery person didn't even unpack the headboard, read the instructions or have tools for set up. We reject the delivery of the heard board, but when I called Customer Service to let them know what happened, they told me I would be charged a 30% item fee since the item would have to be re-stocked (and I wouldn't get the $150 back). The Customer Service agent said I would be called when this item arrived at the warehouse. No real conversation about much at all. I would have liked to explain to her that if they could just get another delivery person out who could actually set up our furniture AS WE HAVE PAID for, we are happy to have this delivered, but she kept focusing on either a return or replacement pieces as the only options for us. Frankly, I got better Customer Service from Overstock last week through their text option than this live person at Ashley. Super-disappointed with the delivery person's attitude, LACK of set up service and the fact I would be charged a re-stock fee for their errors. Will update when I hear from a manager or as this situation continues to unfold.
If I could give 0 stars, I would. We had just moved to the area and the only thing we have in our bedroom is our bed and 2 old nightstands. We went to this store in person and were able to find a complete bedroom set that we liked. We spent over $3,000 here and were told it would be delivered within 2-6 weeks. At the 7 week mark we hadn't heard anything. No phone call, no email, no smoke signal, nada. So we called and they explained that things were taking a little longer because of COVID. Totally understandable. However, they couldn't give us an estimated time frame of when it would be ready. It has now been 8 MORE weeks and still no communication from them whatsoever on what is going on. It has been 15 weeks. 15 weeks without the furniture that we paid OVER $3,000 for. 15 weeks of no communication, no updates, nothing. We were warned not to use Ashley but we decided to give them a shot anyway. Boy, are we regretting that now! Save yourself the stress and shop somewhere else
I would not recommend ordering from this store. The furniture is sub par quality, for a price that is more often than not over priced. We also ordered a chair over 6 months ago and still have not received it. When we call to ask about the order the timeline keeps getting pushed back. Buyer beware.
I was very disappointed at how many staff members were not wearing masks properly or taking them off to talk to people. They were not taking the pandemic seriously. I was put off by the artificial markups on the products but that was the mail in the coffin.
The store manager followed up and offered a great solution to my issue. I do enjoy my furniture that I've purchased from this store. The mattress has been especially fantastic.
If I could give zero stars, I would. I went to the store in person because they were supposedly having amazing sales that were better than the online prices. The items I wanted were not in the store so I left to go home and take my time looking online for the items. I then found things I wanted. I called the store to make the order and was told I could only get the in store prices if I came back to the store. That’s fair, right? So I drive back to the store and when I get there, the prices I was quoted was MORE expensive than the online prices. Now, they did match the online prices, but I could have ordered it online and saved a trip to the store. I signed the contract saying it will be delivered between 2 and 6 weeks from the day of purchase. When it was 6 weeks out, I called to check on it. They said, ma’am it’s only been 5 weeks. I counted weeks again and said, no, it’s definitely 6 weeks. Then she said, well, the contract says you can’t get a refund until 8 weeks. I said, I just want to know where the furniture is, not a refund. I called back at 8 weeks and I’m told it would be delivered that Thursday. So I make myself available to receive the delivery on Thursday. Then they did not arrive. So I called and they said, no, ma’am that’s not what we said, we said it would reach the warehouse on Thursday. (No, I was not mistaken.) anyway, Then I call back at 9 weeks and am told it was still not delivered to the warehouse. So I decided to cancel my order because I wanted furniture in my house. I had been very patient and paid far too much money to wait this long. I asked for a full refund and they say will apply the refund to my card and it will take 2-5 business days. They even verified the last four numbers of my card!!!! Then, I called back 7 days later and was told the “note in the system says” customer will come in to store to receive refund!!!!! The communication with this particular store is awful! Horrible experience. I will NEVER shop here again and will warn everyone I know to avoid this store.
I would caution anyone from purchasing from Ashley HomeStore. I purchased a new king bed frame from the store and have not been able to use it since it arrived. First off, the furniture was delivered with a terrible chemical smell that literally took weeks to dissipate even with multiple fans running on it 24/7. Secondly, their furniture may look nice but it is poorly made and cheap. Literally 7 days after the bed was delivered the side board "wood" split . This is where the company shows their true colors. The furniture has a 1 year manufacturer's warranty- if you mention even sitting on the bed as part of when damage occurred then the manufacturers warranty is void. We bought an extended warranty as well, but be warned... the sales representatives will make it sound like the extended warranty is the best thing since sliced bread... but its not. It only covers superficial damage like scratches, etc. If you try and talk to customer service- be prepared for a unhelpful experience. Most of the folks that answer the phone don't or can't do anything for you. You will get a different answer every time you talk to someone there. If you want to speak to a supervisor, good luck with that.. not even an act of congress would get a supervisor or manager on the same call. The agent will say a supervisor will call back in 24 hours.... that will never come. After weeks of talking with customer service they said a new side board was going to be sent and should arrive in 7-10 days. On the 15th day, I called to check on what was going on and I was informed on that call that the new sideboard was going to arrive around November 27th because it was coming from "Over Seas". 7 to 10 days turned into 45 days. The bed was delivered September 12th and we opened a service call on September 20. It is October 27th and the bed STILL isn't fixed and based on what their "customer service" says that part won't even arrive until 11/27. Stay away from Ashley... please learn from MY mistakes!
Update! The couch is now touching the floor when sat upon, although it has wooden legs on all 4 corners. These couches are pieces of sh*t. It is broken already, in other words. I know they might offer to look at it but honestly I wouldn't deal with these folks for money. We sent back one item when we received delivery and we never went in to claim our "refund" on it. We dont want anything else from them. The delivery folks also sucked. They came in and did not allow us to look at any items before throwing everything into the air and as quick as they could assembling the mess. One fellow dropped part of the couch on the way in and I'm sure that's why the fabric was ripped in one corner. Anyway, yes, the couch is falling apart. All the proud couch owners you see writing reviews are writing after the order is placed but item not 7et received, bc the salesperson nicely asks you for a review. Go with lovesac.
Store called shortly after this encounter and said they had the exact couch in storage at one of their warehouses and were able to get it to us in a week. The couch and cushions and pillows all came wrapped together and they cut the plastic off inside and did so carefully :)
Update! The couch is now touching the floor when sat upon, although it has wooden legs on all 4 corners. These couches are pieces of sh*t. It is broken already, in other words. I know they might offer to look at it but honestly I wouldn&'t deal with these folks for money. We sent back one item when we received delivery and we never went in to claim our &"refund&" on it. We dont want anything else from them. The delivery folks also sucked. They came in and did not allow us to look at any items before throwing everything into the air and as quick as they could assembling the mess. One fellow dropped part of the couch on the way in and I&'m sure that&'s why the fabric was ripped in one corner. Anyway, yes, the couch is falling apart. All the proud couch owners you see writing reviews are writing after the order is placed but item not 7et received, bc the salesperson nicely asks you for a review. Go with lovesac.
Store called shortly after this encounter and said they had the exact couch in storage at one of their warehouses and were able to get it to us in a week. The couch and cushions and pillows all came wrapped together and they cut the plastic off inside and did so carefully :)
Terrible customer service.
I wish there is a lower point than one star. I had the worest experience with Ashely furniture. Especially the delivery service was terrible. They were not cooperative. They said the elevator didn't fit but they didn't use any other technique to make it work they didn't want to try anything they were just rushing to take the sofa away. They didn't even give me a second to think and figure things out. And the store manager in this store was not even willing to listen to what happened and came up with a solution. He was so disrespectful and even hang up the phone on me. Once they take the money from your account they don't give a dammn about anything. I always regret that I go to this place .
Ordered a couch from this location, waited 6 weeks to get it. Fine. It was a popular couch and was on backorder. Day of arrival they kept pushing the time. Fine. Finally arrived but we noticed that the delivery men were taking the plastic off before bringing the pieces into the house which we didn't understand because 1) it would protect the couch from bumps and scrapes on the way into the house and 2) it was raining. But we were happy enough once it was inside but then we discovered a tear on the side of the couch. So we couldn't sign off on accepting the couch and when we called this location they were unsympathetic, told us there would be no reimbursement for our time, it would still be on backorder so no rush on a replacement either since "it's nobody's fault and things just happen." Was just hoping that the assumption that you "get what you pay for" had to do with material and construction (as in the couch won't last forever) and not customer service. I don't see this as an issue related to covid so I refuse to be understanding. Just protect your furniture during transit and have just a tiny bit of sympathy when your customers are frustrated!!!! It seemed like pieces were even coming off the truck uncovered. Was just really looking forward to a new couch during this terrible time and now have to wait who knows how long and how can I be sure the next one won't arrive damaged too?? Will I just have to perpetually wait and send back furniture and be told tough luck??
Very bad!!
Maria, the sales rep, was phenomenal; however, I eventually cancelled my order after 10 weeks of no progress on getting most of my furniture. When I cancelled what hadn’t been delivered after 10 weeks (contract said 2-6 weeks for delivery), I paid cash and cancelled my financing with them. The customer service rep applied the delivery fee of $69.99 to my order without telling me and after I’d signed the original contract for free delivery. I’ve shopped Ashley for almost 20 years, but I will never buy from them again regardless of their selection and/or prices. The manager was rude, inpatient and could never tell me the estimated delivery date once the 6 weeks surpassed. I had to call almost weekly to ask for a status and visited the store 4 times. At one point, the customer service rep said the manager would call me back in 10 minutes (on a Saturday) and by Monday when I called back, the manager had yet to return my call and wasn’t available until Wednesday. They’re good at giving customers the run around, and I witnessed a manager while there tell a customer to call corporate being loud and rude. Very unfortunate and very disappointing.
Kanan gave excellent customer service! I'm relocating to the area from NYC next week and was window shopping. He greeted us with a smile underneath his mask 😷. I really appreciated him being so informative and listening to my needs and wants. I will be buying my furniture from him once I'm settled in.
Pete (the best!!), Wassim, KP, Delisha, & Connie ~ all great store reps, and show wonderful customer service. I did receive a delivery that was slightly damaged, but Ashley sent out replacements and the delivery gentlemen securely made the adjustments. All is well! I will continue shopping this store because of their excellent customer service!
My husband and I bought the soletren couch, love seat and chair from the Falls Church branch of Ashley Furniture a few months back. The store was on holiday sale at that time and so we were determined to get the furniture. We were pleasantly surprised when we were given additional discounts by the sales agent, Pete, who assisted us at that time. We thought the price ranges were already good but Pete went out of his way to ask his manager to give us additional discount, not only for the furniture but also for the insurance. We did not ask for additional discount; he simply took the initiative. We did not really like the insurance as well but because it was such a low price, we decided to get it anyway. The only reason for removing the one star is the delivery schedule. Delivery itself was no issue but due to covid, we did not get the furniture until after 3 months. We do understand the delay but it would have been helpful if they provided us with updates constantly. Now that we have the furniture, they all look good, just like how they were presented in the showroom. We've only had them for about 3 weeks so I could not really comment on "performance" or "durability" but they feel like they will last long.
Wonderful customer service! They are patient and helpful. Excellent selection and competitive prices
A lot of nice furniture. A sale is going on which made things better. People were there to help but not pushing you to buy. Will definitely go back.
We were supposed to have our chaise delivered in July. We received it in September. We were barely given any updates or information on our missing furniture pieces. The customer service reps were shady and unfriendly, and refused to give us honest or direct answers on the whereabouts of our furniture. Shoutout to the delivery guys though, they were the only good part of this entire frustrating process.
Went in today to buy a loveseat leather recliner. The manager told me delivery fee was $100, but when I went to pay, he denied ever saying that it was $100 for delivery. At that point, the ticket had been written for $129, so he refused and denied honoring his word. For that reason, I’m out! Not a wise move to lose a sale over $29. His loss!
We purchased furniture for a new home, sight unseen, using a computer in the store. The furniture that we received was not the color I wanted (it was more blue than grey). Based on my positive experience with Kanan, I thought it would be worth the hassle of attempting a return. The manager Ray was super accommodating and helpful in meeting our needs and finding a solution. I was very impressed with the level of customer service we received and hope the new furniture will meet our expectations. Thanks so much.
I had placed an online order that was placed on backorder. I had been directed to try and find the items in a store and get them to fill that order. When I called this store I was informed that they were a franchise and had nothing to do with the online store. Before I could even ask of they could check of they had the items that I could just buy and cancel my online order she hung up on me. If they're that rude in the phone I have no interest in going into the store so they can be dismissive in person.
Purchased from the Ashley Furniture store location in Falls Church Virginia on March 22, 2020. Unfortunately, the Sofa Chaise (item number 820-10-20181-02) and large TV stand (item number 820-32-797-03) arrived on April 18, 2020 with defects and damages. The furniture was delivered with damages and defects. Sofa chaise having both external damages and internal frame damage. The TV stand was delivered with nicks on front bottom of stand.With the understanding there can be defects with all things man made, I selected and agreed to pay for brand new furniture without any damages and defects. I did not agree to pay for furniture that has to be refurbished.The quality of the furniture delivered is of much lower quality than the furniture I tested in the store. Therefore, I would like to make arrangements to return all items delivered.Aside from the Customer Service Manager (Ahmaud), everyone else in the Customer Service department have been both helpful and understanding of my situation. When I call the Falls Church store from which I purchased the furniture, I am told only the Customer Service Manager can help me resolve the issues with the poor quality of the furniture. I have requested on three occasions for the Customer Service Manager to contact me (7/15, 7/21 and 7/29) to discuss my disappointment with the defective and damaged furniture I received. As of today, he has not contacted me.
Mark and Yucy were so helpful in helping with my financing sell of my furniture. Very happy with my service they provided Edit: One of my dresser drawers was damaged during move in. I told the driver that the drawer was damaged. He said that he would make a note of it and the drawer would either be fixed or replaced. I have not heard anything from Ashley furniture for several months. I thought that this was due to the covid crisis. When I followed up later, I was told that the drawer would not be fixed. Beware: they may damage your things when THEIR movers deliver them and will not replace any of the damaged furniture
Delivery of the furniture was the only positive experience to write about. First negative is the lie of their sales in store, they marked up the prices in store 30-60% and then made a "sale" price that matched the price of the furniture online. We also tried to get a replacement piece for a bed we bought and spoke with Wasim at this location. After getting the part number we were told by Wasim that he could not order the part as Ashley only sends replacement pieces to the store we bought that furniture from. This was another lie from a lazy employee who didn't want to do the paperwork. Ended up at a Direct Furniture in the Springfield mall and within 30 minutes we had the part we needed and the knowledge that Ashley will replace pieces regardless of where you purchased the furniture from.
I have to express how great the team is at this location. Our salesperson was &"Pete&" and he had so much patience with us when we&'re trying to decide on the items we wanted. He answered our numerous questions and made very helpful suggestions when we were indecisive. In addition, the CSR &"YUSY&" was also wonderful with processing our final transactions. I can&'t forget the store manager &"Mr. G&" for his display of generosity. We passed a couple of Ashley stores to go to this location and it was a trip well worth it. I&'m their customer for life. ~Francine
I had the best shopping experience at this location! Kanan and Ray provided impeccable service from the moment we walked in. They gave us amazing deals and we left the store with everything we needed and more. Kanan has an amazing personality and you will enjoy his presence the entire time. The staff there were super friendly overall! Very happy customer :)
AMAZING AMAZING CUSTOMER SERVICE!! QUALITY furniture! Kanan, Ray and Yuci did a great job with helping us choose the best furniture for our house. We will definitely come back! Thank you guys!
Please go to Ashley Furniture Falls Church!! This location is phenomenal from the quality of the items to the customer service! I have bought a LITANY of items from this store including the following: dining table set; headboard, footboard, bed rails; sleeper sofa and decorative pillows; bookshelf case; coffee table set, lamp set and decorative table set. And the customer service is UNPARALLELED! All of the staff go above and beyond with helping you and special shout out to salespeople Wassim, Connie and Roly! Even their manager is wonderful and you can tell the entire staff is class act! Thank you ALL for being a wonderful store! Go to Ashley Furniture Falls Church!
Do not purchase furniture from here. Take your business to a store that cares about their customers. I called the day before my delivery to update the phone number on the ticket and they never changed it but had record that I called. The manager had the audacity to call me a liar and tell me the “assistant manager” would never lie. Needless to say, I still don’t have my furniture unless I pay an additional delivery fee for THEIR mistake. Horrible customer service!
I’m warning you don’t order from this store. Where do I start. There promise to deliver on the date you requested wasn’t completed. They didn’t even call or email. Then you call the store about where is the furniture I ordered and they well you have to pay an additional fee. An additional fee because you didn’t deliver on your promise. Then they redirect you to their corporate office. Where’s the customer service? There is none. Please don’t order from them.
I've always loved Ashley and have had their furniture since I was 10 but my experience at this store was truly unparalleled, and in the midst of a pandemic no less! Wassim was excellent - answered all of my questions, was patient with me as a explored the entire store, and was able to give me straight answers about cost, delivery, etc. And then aside from Wassim, I didn't see a single employee at the store not smiling - and these are people interacting with customers (many of whom didn't wear masks) during a global pandemic and risking their lives to do so. Will absolutely return to this location and will continue shopping from Ashley. Oh and - the couch is wonderful (but that's a given - I was focusing on the service here). I got the Alcona couch and have been begging my boyfriend to buy the matching love seat. I've only had the couch for a week now, but as I write this in my room looking at my 15-year old dresser from Ashley that survived my adolescence, college years, and now four years into young adulthood, I'm entirely unconcerned with preemptively giving this couch a 5/5.
I&'ve always loved Ashley and have had their furniture since I was 10 but my experience at this store was truly unparalleled, and in the midst of a pandemic no less! Wassim was excellent - answered all of my questions, was patient with me as a explored the entire store, and was able to give me straight answers about cost, delivery, etc. And then aside from Wassim, I didn&'t see a single employee at the store not smiling - and these are people interacting with customers (many of whom didn&'t wear masks) during a global pandemic and risking their lives to do so. Will absolutely return to this location and will continue shopping from Ashley. Oh and - the couch is wonderful (but that&'s a given - I was focusing on the service here). I got the Alcona couch and have been begging my boyfriend to buy the matching love seat. I&'ve only had the couch for a week now, but as I write this in my room looking at my 15-year old dresser from Ashley that survived my adolescence, college years, and now four years into young adulthood, I&'m entirely unconcerned with preemptively giving this couch a 5/5.
My experience from shopping in the actual store to the delivery of final product was EXCELLENT! Customer service was great in the store, and the delivery ( set up) team were great. They took extra care setting the items up, and they cleared out any debris. Polite, and professional! I will definitely shop here again!
Nice sales associates.
My wife bought a couch and she has been trying to fix the damaged product since Aug 2019 and today is May16, 2020. They took the piece to fix it but delivered without fixing the issue and we returned. we explained everything very clear and still not fixing. Since Feb 2020, we haven’t heard from them and tried to contact to fix the issue but no luck. I wish we can give minus stars to Ashley. Until delivery you will be satisfied and problems come after the sales. They will ignore if there is a damage and they will be very difficult to work with. Their only goal is to get your money and not providing the services. YOU WILL BE OUT OF PATIENCE AFTER ALL AND THEN THE 1 year warranty expires. Really bad customer services and the worst store ever!
Helpful service and good selection of products. We ordered a dining table and chairs. The table arrived with a slight defect (not closing with a leaf), but we were able to get service after a few days and calls to get it fixed in our home. The chairs are nice, but we do notice that they are sagging a bit when sitting in them (only a few months in). Quality is still pretty good for the price.
Ashley has some of the worst customer service I have experienced. I needed to exchange an item and Ashley had no way for me to do it online. So, I called the customer support line and was on hold for 1hr 15mins. I finally got an agent who said to email to process the exchange. I emailed and over a week later an automatic message replied and told me to use the online messenger tool. I had to figure out on my own that the messenger tool doesn't work in Chrome. I then proceeded to try four times to connect to an agent with the messenger tool, the last time waiting 5 hours before giving up. It's been over two weeks since I started trying and many hours of trying to connect via phone, email and messenger and I'm left with no way to get an exchange. It's absolutely ridiculous. Some of the worst customer service I've experienced. I will think again before buying from Ashley.
If I could give Ashley Furniture 0 stars I would. We found a couch we liked and had to re-order the chaise on the other side to fit our apartment. It came in and supposedly the chaise part was damaged so then they put another order in and then the front desk lady told me that the sofa section was damaged. So we wait another few weeks to get both sections in to the warehouse (want it delivered at the same time) and the delivery guys come with only the chaise. We found out that the sofa section was damaged AGAIN, for the second time. We still don’t even know the original damages to the first couch. Really poor service and poor communication from Ashley furniture. It’s taking weeks and multiple orders to try to get our couch.
Worst customer services, the sales rep the day we bought our furniture told us we could pick it up from the warehouse that day, we decided against it then a few days later I called to get the watehouse information to pick up the furniture and it had to be shipped. That was lie number 1. Second everytime I call to ask for a about the package location I get zero answers with snappy responses. I highly recommend not going to this location find a Bob's furniture the employees at the fall church location are snakes.
A Sales Associate by the name of Kanan helped me with furnishing my new apartment in a 2 hour window before closing. He was so patient with me and went out of his way to make sure I saw all products in their 2-floor store that were in the style and need I was looking for -- not to mention he was very funny and kind. I couldn't have asked for a better sales experience and he was really great about coming extremely close to the price as listed online. Walked away a very happy customer and furniture was carefully delivered just a little over 2 weeks later.
We had a great experience with Wassim! He was very knowledgeable and helped us find exactly what we were looking for. He gave us time to browse the store to decide which we wanted and he didn&'t pressure us. He wasn&'t pushy at all which we sometimes have found at other stores and that was a big deal considering we were the only customers in the store due to corona virus. He was calm and professional and most of all very kind and a nice refreshing burst of positivity during these uncertain times. He also gave us a great deal and helped tailor to our specific budget. Also the CSR Yucy was very kind and friendly and we really enjoyed working with her as well. Both of them made the experience a great one and we cant recommend them enough. We will defiantly be back in the future! Thank you Wassim & Yucy!
I really like going to this store. I’ve always been able to find the right style of furniture. More importantly the staff is always great to work with. Blu did an awesome job helping me out today with furniture selection. Thankful to the management for always helping me find unbeatable deals. Last but not the least, Rowa’s friendly smile leaves a lasting impression. Thanks Ashley Team.
This furniture store is by far one of the best in the area! Kanan, my sales person, was super helpful and gave us an unbeatable discount on a beautiful dining set. The store is well stocked, and has many different styles to choose from! Huge shout out to Yousra for making the checkout process super easy! I am honestly blown away at the customer service here.
Connie and Wassim were amazing!
We visited Ashley and purchased two sofas, a dining room table with chairs and bedroom set. We were helped by Kanan and he was completely attentive. We got a great deal because of the sales going on. Nervous about shopping during Corona virus? The store hired a personal cleaner that was wiping behind customers. What my wife and I like most was we were not pressured to buy. Kanan gave us the space we needed to shop, we even left and returned after looking at other stores but were brought back by the service and deals. Lastly Kanan carried chairs across the store until we found ones to match our table. We will definitely be coming back for future furniture purchases.
A huge thank you to Blu and staff at Ashley Furniture. They hooked it up during all this coronavirus craziness by helping us find the perfect couch and ottoman to go with it. We appreciate the safe practices, the knowledge and the friendly nature of everyone there. Also and thank you to Connie and Yucy for working through the financing and paperwork. We will be back to buy again in the future!
Ray & Connie have absolutely poor service! Horrible over the phone and in the warehouse. Had a couch out for repair. Sofa returned missing pillows and damaged. Still trying to get resolved! Every time I call I get a different answer and have contacted corporate. Lack of customer service and terrible management. Definitely do not recommend to anyone in the area! Beware!!!
I bought a couch from here in October and ever since it was delivered it has been falling apart. The whole couch is basically made of osb & 2×2s and held together with staples. Its very low quality and im frustrated i spent over $1500 on this couch.
I came into the store seeking a new bed, mattress and adjustable base. I worked mostly with Rania who was very helpful. Thanks didn't give them five stars because my delivery was challenging. There was additionally charge for a Saturday date, which wasn't previously communicated to me when I purchase the products that were supposed to include free delivery. And the deliverers were fine but were not as willing to help me move my bed to a position that I wanted it. And I didn't receive instructions on how to use the app that was supposed to be with the base remote. But to be fair to everyone involved, these latter things were minor, and I was ultimately satisfied with working with them.
Kanan was very helpful and receptive to what my girlfriend and I were looking for. The process was easy in terms of applying for financing and Nura was able to assist in a smooth application completion. Thanks Kanan and Nura!!
I came during a warehouse sale so everything was half off. I was greeted by Canan who was helpful but not intrusive. I took a bunch of pictures and left without buying anything. I came back the next day and was helped by Pete and Nura. They were both nice and answered my questions. Pete didn’t try to upscale me but mentioned useful deals so that was appreciated. I bought my furniture outright so I can’t comment on the financing but I was in and out in about 20 minutes.
Very nice and helpful ☺️ Good service Sales person :Pete Csr :nura
basil shayeb is a great person he helps with everything you need to move the furniture to your house
Came into the store looking for a new dresser and was greeted by Kanan and Connie. Ended up leaving with a full sectional and ottoman, nightstand, lamp/rug. Both associates were very helpful and I left completely satisfied! Will return for future items.
Basil and Wassim were very helpful as we looked for items to furnish our house.
Pete was my salesman, awesome to work with, helpful, knowledgeable, polite ,I’ll come back to you for future
Nice big store with lots of options. Pete was my salesperson and he was very helpful and friendly. Nura handled the payment and stuff, she was super nice. And Yucy the office manager checked in and made sure that I had a good shopping experience and that everything went well. Overall good experience. Walked out the proud new owner of a couch.
Very poor experience, very low quality furniture of poor construction with staples exposed and hanging off ALL OVER, inside the couch, under all tables and chairs. Cracks in all the wood furniture. Very disappointing and we will never use nor recommend a furniture store such as this one again. Lesson learned, dont be fooled.
Nice big store with lots of options. Pete was my salesperson and he was very helpful and friendly. Nura handled the payment and stuff, she was super nice. And Yucy the office manager checked in and made sure that I had a good shopping experience and that everything went well. Overall good experience. Walked out the proud new owner of a couch.
Great selection of furniture, awesome sales including the protection plan, and Pete and Nura were so helpful and careful about double checking everything to ensure no mistakes.
Nice big store with lots of options. Pete was my salesperson and he was very helpful and friendly. Nura handled the payment and stuff, she was super nice. And Yucy the office manager checked in and made sure that I had a good shopping experience and that everything went well. Overall good experience. Walked out the proud new owner of a couch.
If I could give less stars I would. Super pushy sales people. Dont waste your time
Great Experience with Basil and the officer Manager Yucy! I picked out a couch I liked online and they were able to find it in the store right away after I mentioned the name. They also helped me with my color issue by showing my examples next to my table color as well. Once more they had everything sanitized and are on top of everything making shopping easy with my virus worries! I will come back for sure when I need more furniture!
Had a great experience, but they gave a huge order window for when the furniture will be ready for delivery...
We had a GREAT EXPERIENCE shopping for our new furniture. Basil was very professional, helpful and patient he spend almost 3h with us at the end we end up buying everything we need for our house he was incredibly helpful and not pushy at all . At the end we went to pay the manager Ray was very professional and helped us to get our furniture on time in short time , Moe was very patient explaining our bills . We left the store happy and I’m going back for more stuff in near future . Thank you again Ashley furniture for the good experience 👍
There was a sofa that I wanted online, but the delivery time was way to long. I called the Falls Church store to see if they had it in stock they did. They even gave me price that was a little lower than what was online. Kanan helped me with my order and had me in and out in no time. Great Customer Service all around. Connie the CSR was great too! Will do business here again great store and friendly staff.
This is my first time purchasing a furniture from Ashley. The employees are great as well as their Quality furnitures. Thank you for excellent customer service.
Sayed Hashimi and Hermela helped us and they were great.
Bought a couch Saturday afternoon and the entire process was amazing. Mark took his time to show me everything on the floor and was so detailed! Shawnta and Yousra made the purchasing process amazing and ensured everything was set up for an easy delivery. I cannot wait to receive my new couch!
KB was very helpful and patient helping us search for our first home furniture. The store had so many options for home furniture. The staff was friendly and made it a stress-free experience.
KB was awesome - helped me pick out a great couch without any pressure at all (unlike some stores). Very nice and helpful and answered all our questions. I will certainly be shopping there again. Moe who helped at the front desk was also very helpful.
Pete was nice and the manager was flexible
Sarah was very helpful in showing me all my alternatives and providing design recommendations. Connie provided a very smooth check out, all the necessary paperwork and delivery set up.
This place is straight robbing people..! Went there today and the entire store was upto 65% off. But when I compared the prices with ashley furnitures website, it was straight more than double price in the store..!! And we saw a sofa and which was still expensive after the 50% off..!! And when i asked them they had no answer..! I told them, as you can see the original prices online lets give me 50% off on that price. they said said they cant but they will just match the price.. i said well your store says upto 65% off entire store for 75 years special..??!! Where is my discount..? They had nothing to say..! And i walked out of that store..! They are horrible..!!
My name is Michelle , Visited Ashely furniture and was wonderfully treated with outstanding customer care service CONNIE and MARK handle my transaction / exchanged with personal attention and made sure I was completely satisfied. Let’s Roll out the red carpet... for Connie and Mark . Thank you both so much for your personal and professional advice and outstanding service . 5 Stars...
Sarah falls church team leader Very helpful,honest,and great communicator . Ms.Connie CSR was very helpful,professional, and was able to help me even after my purchase. Mr.Ray,the GM was also helpful,polite, and courteous to me and my husband. I will always come back to this store for the great customer service. Please ask for Sarah when trying to purchase furniture.what a wonderful staff!
Great customer service during my purchase on yesterday. They were very accommodating to ensure that I was 100 percent satisfied with my purchase. Pete was my sales person, Yousra was the office manager, and Moe with customer service.
Sarah, sales team leader, and Nuna, customer service rep, made the challenge of furnishing my son's apartment for a quick move-in date a completely positive and successful experience. We had visited other furniture stores being shadowed by salespeople who were happy to follow us around but who were not at all helpful in answering questions or directing us to what we needed. We wanted to find that balance between quality and affordablity. When we visited the store the first night, Sarah showed us around, orienting us to pieces that were within our budget and met the specifications that my son described. We had not had measured the rooms we were furnishing, so we all decided to come back with the dimensions so she could help us find exactly the right solutions. We did so the next day. With floor plans, rulers, and measuring tapes, Sarah spent hours helping us select a living room, a bedroom, chairs and accessories. Sarah shared with us that she has a Master's in interior design, which explained her knowledge and expertise. In addition, she was so lovely to work with and at the end of the day she said that we felt like family to her, and the feeling was mutual. After all the time and effort we made to put together my son's apartment, it was reassuring that the purchasing transactions went efficiently and accurately thanks to Nuna, who was also most pleasant to work with.We walked out from Ashley Furniture with a sense that we had payed a fair price for quality furniture that will look great in my son's new apartment. I wouldn't hesitate to shop there again as this is a store that aims to please their customers.
I had a very good experience shopping with Sayed Hashimi, he is very friendly and patient. He was available to answer any question and was very helpful. Any time you want to visit Ashley in falls church Ask for his name on the door and work with him.
Pete was such a great sales person. He sold us two chairs that we loved. He was friendly and took his time to show us the whole story. We are so happy with the purchase!!
Sarah, sales team leader, and Nuna, customer service rep, made the challenge of furnishing my son&'s apartment for a quick move-in date a completely positive and successful experience. We had visited other furniture stores being shadowed by salespeople who were happy to follow us around but who were not at all helpful in answering questions or directing us to what we needed. We wanted to find that balance between quality and affordablity.When we visited the store the first night, Sarah showed us around, orienting us to pieces that were within our budget and met the specifications that my son described. We had not had measured the rooms we were furnishing, so we all decided to come back with the dimensions so she could help us find exactly the right solutions.We did so the next day. With floor plans, rulers, and measuring tapes, Sarah spent hours helping us select a living room, a bedroom, chairs and accessories. Sarah shared with us that she has a Master&'s in interior design, which explained her knowledge and expertise. In addition, she was so lovely to work with and at the end of the day she said that we felt like family to her, and the feeling was mutual.After all the time and effort we made to put together my son&'s apartment, it was reassuring that the purchasing transactions went efficiently and accurately thanks to Nuna, who was also most pleasant to work with.We walked out from Ashley Furniture with a sense that we had payed a fair price for quality furniture that will look great in my son&'s new apartment. I wouldn&'t hesitate to shop there again as this is a store that aims to please their customers.
Sarah and Connie are Nice person good customer service I recommend all of you guys to go there get good deal.
I couldn't have asked for a better experience while visiting this location. Kanan greeted us and his service instantly made an impact. I was in search of a sectional and he gave me a tour while helping figure out which piece best fit my taste. He was extremely helpful, and with the help of Hermela, I was able to get a excellent deal and save more than I anticipated. I would highly recommend everyone to visit this location for your furniture needs and ask for Hermela and Kanan.
Very helpful and patient in selection process. Accommodating in setting up delayed delivery. Very professional and no high pressure. Very good repeat customer sale prices. Our salesperson Wassim was terrific!
I came in a few weeks ago with my mom. Feyeq was our sales rep and greeted us as soon as we entered the store. Though we first thought we didn’t need any assistance, we soon realized we would purchase a couch and bed. Feyeq was patient and gave us great advice every step of the way. We asked for deals and he worked with us to honor them. The customer service rep Yowsra was just as helpful in helping us with shipping/delivery and checkout. Overall a great experience!
Had a very pleasant time at Ashley. We were well taken care of by Kanan who was patient, witty, and kind. He was not a pushy salesman which was appreciated. He also allowed us the time to really get a feel for what we were looking for. The CSR that assisted us, Nura, was also a delightful and pleasant young lady. She had a nice way about her and I like the fact that she took the time to chat to us as well. Ashley in general has some lovely items that suit different styles of homes.
I really appreciate Pete, Sarah and Noura for their help and cooperation.
Nura, Sarah, and Pete were really patient answering my questions
Noura, Sarah and pete were so nice and helpful.
I went to this store to purchase a sectional couch that I had found on the Ashley site. Sarah greeted me within seconds of entering the store and helped me pinpoint all of the pieces of the couch I wanted, patiently answering all of my questions and making sure I understood what I was getting myself into. Once the sale was established, Moe, the cashier, promptly took my order and set up a delivery date with clarity and promptness. Both were exceptionally kind and pleasant to work with. Overall, an efficient experience.
Sarah was very thorough, helpful and kind in helping us find a mattress. I recommend her to help any customer. They will be very satisfied.
We had a very pleasant experience shopping for furniture. This Ashley Furniture was well stocked, especially during a major sale period. Mark was our sales associate as we were looking for new bedroom furniture. We've often found that some sales people can be overaggressive and stifling. However, Mark was there to answer any of our questions while letting us shop. He walked with us to each piece that we wanted to purchase and accurately reflected sales price. Moe was our cashier, and he was very efficient. Mark and Moe worked in tandem with one another, making the buying process extremely easy. Thank you!
Sarah the Team leader Was very kind and pleasant. She was very helpful in finding us what we needed, we will definitely look for her when we visit again
Our visit to Ashley Home Furnishings in Bailey's Crossroads was pleasant and productive. Our sales guide, Wassim, was knowledgeable and patient as we made our selections. He directed our search based on our stated needs and was instrumental in fostering a positive purchasing experience. Our CSR, Shawnita, was extremely helpful during the buying phase . The experience was so positive that Ashley will be our future destination for all home furnishings.
Sarah, the team leader for the Falls Church store, was extremely helpful and patient. She answered all of my questions and helped me make an informed decision. She even helped me with financing options. I will definitely use her in the future.
Waissw was great he really helped us took his time didn't try to rush us he was five star thanks to him and the staff
Please dont go to this place, their sales people will rush you, lie to you and the 50 percent discount is a joke the same product you can find for less price online, Gosh they tell you free shipping and then change their mind without proper explanations.
Ashley Home Store had exactly what I need , they got my items on orders that day, can't wait til they come in. Thank you
I had an easy stress free experience at Ashley Home Store in Falls Church Va. The credit goes to Wassim, my sales person, who went out of his way to accommodate my needs and Nura, the cashier, who facilitated the payment process. They were both polite, courteous and extremely efficient .
I recently went to the Falls Church location and was impressed with the customer service. Basil was helpful as we walked around the store and selected the ideal couch for my DC condo. Nurva was polite and processed my order. I would highly recommend.
I just had a very pleasant experience shopping for new furniture. Kanan and Yousra were a pleasure to work with. I highly recommend Ashley Furniture.
Our sales associate, Rania, helped me and my family (especially my father in law) select a wonderful chair at a great price. Rania was incredibly helpful, not pushy (much like what you find at other stores), and was also an expert on the products offered in the store. We so appreciated her and Ray's service today - thank you!
Sarah was amazing! She wa attentive, helpful and gave us personalized service. I will definitely come back and ask for her again!
Sarah was awesome. She helped us choose the best looking and most cost effective furniture options. I am very happy with my purchase.
K.B. provided a warm greeting and was very helpful in meeting our needs. He didn't hover or crowd us but was always in reach to answer our questions. Good service even for a very busy holiday sale.
Sarah and Ms Connie were exceptional to work with! Sarah helped us find the perfect couch for our family. She provided excellent customer service and went out of her way to ensure our satisfaction with pricing and quality.
Sara was very helpful and friendly.
Sarah and Heremele. Excellent service. Highly recommended Sarah.
Mr. mark is an excellent sales person and moe as well mrs Yousra too
I worked w Sarah and Nura and they were very helpful and professional. I will definitely shop here again.
Mark was amazing at assisting my dad and I in getting a recliner! He was really punctual and knew his stuff! And very acccomdating! and Hermela did such as amazing job assisting my dad at checkout and always kept a smile on her face! Thank you so much! I will be back very soon :)
Sarah was great and helped explain the variations of the furniture sets very well
I went to three stores and I love these people. Mark and Hermela were kind and helpful in explaining and assisting me. Ray the manager was so family friendly. The whole team is the bomb.com. I was in and out in less than 30 mins. So convenient for someone as fussy as me.
Mark was great! Very helpful and knowledgeable. Connie was also very helpful. We love our couch!
Sarah was very attentive and helpful. We got everything we needed. Ms. Yousra was perfect. Thanks for it all.
No pressure shopping. Sales associate very knowledgeable, and patient. Great prices. Well made furniture.
I couple of days ago, we bought dinning and living-room furniture from this store. I and my wife appreciated the patience and professionalism we have seen in Zee (the sales person). He was so good to navigate with us as we request different options and changing ideas repeatedly. I think he influenced us to go back to the store after after we left it and spend a good amount of money - he is a sales person. Office manager Yousza was also very helpful and communicative. Thank you and we give you five star for this service.
Sarah was great and helpful. Shawnta was friendly and helpful
Nice furniture, but thanks to the delivery company I'll never buy anything else from Ashley....they think they can do whatever they want ....there are many places where to buy...I don't need headaches
I had a wonderful experience here and Sayed H. was so helpful! He was able to help me find the exact couch I wanted! They have a very large selection of home furniture at very reasonable prices. I'll be back, for sure!
I worked with Kanan and Yousra and they made the experience so easy. I was in and out in about 20 minutes having purchased a new loveseat. Really appreciate Kanan's help in finding the right option, and Yousra helped make the price happen!
High quality with perfect customer service Big discount for presidents day More than the furniture quality & the good price Is the professional staff. All the credit is for the staff Who makes your choices so easy All the credit for sales person BASIL & CSR Yousra Wish them all the best. Many thanks for them
I had a wonderful experience here and Sayed H. was so helpful! He was able to help me find the exact couch I wanted! They have a very large selection of home furniture at very reasonable prices. I&'ll be back, for sure!
Kanan and Yousra were very helpful and gave me the best deal for the couch as well as delivery! Great people!
Ms. Maria was awesome! Everyone was friendly! Ms. Hermela who process my paperwork was gorgeous and did an outstanding job as well.
Great service received from Basil and Nura. Professional guys, nice location.
Sarah is amazing, you should ignore anybody there and go straight to her for the best service and best price
I am so excited I finally purchased furniture for my new apartment! My family has been purchasing from Ashley Homestore since I was a little girl, and all I can say is their furniture is amazing and lasts forever. I was helped by Rania and Shawnta, and am very pleased with their service. They were both very sweet and very helpful with any questions that I had. Thank you Ashley Homestore, Rania, and Sawnta for being a part in this exciting part!
We recently went to Ashley Furniture as we were looking for a new bedroom set. After walking around at our own pace, Fred (Fayeq) was very helpful in answering the questions we had regarding a specific bedroom set. We haven&'t purchased anything yet, but the browsing experience was pressure free. The furniture is priced commensurate with others in the same price range. I think the quality varies by piece, but you get what you pay for. Will update if we do end up buying!
I’m please with the help from Sales Rep. Shawnta she was so helpful at answer all of my questions and concerns from shipments and General purchasing questions. I had set out to try a different furniture store but after having all my questions and concerns answer. I’m glad to say I decided to go with Ashley. Thanks for excellent customer Support!
Very helpful and nice. Sayed Hashimi welcomed us and listened to our needs and ideas for the living room. Sayed and the finance team helped us get a good price for the new set that we got.
Sarah and Shawnta were very pleasant in helping me find the perfect bedroom set for my new apartment. Sarah truly went above and beyond to give me the best price for everything! I truly felt welcomed and comfortable with the experience. I would recommend people ask for Sarah to help them!
Kanan was fantastic to work with. Friendly, personable, and worked with us to beat the price on Ashley's website. I'd ask for him by name if I walked into the store, and you should do the same.
The Manager Ray was extremely professional and helped me choose a great couch. Ray knows how to make a customer happy without being pushy! My sales associate Rania assisted in helping me choose my couch. Shawnta helped close the deal and made sure every detail and closing transaction was finalized to perfection. Thank you Ashley’s Furniture of Falls Church!
Sarah the falls church team leader, was very helpful and polite. She was very knowledgeable of all the items on the floor. This was my first time visiting an Ashley’s store and she made my visit a memorable one. And the customer service rep shawnta was extremely nice and helpful.
Ms. Sarah made my experience wonderful. She took her time with patients to Mach my budget. She’s the most proficient sales rep I ever met. I left store with big smile
We came to Ashley falls church to look around and we were greeted very nicely by Mr. Ziad and Ms. Sarah. They work hard with good heart to make my experience very smooth and friendly. My wife and my self ended up buying a wonderful leather living room set. Thanks for Mr. Ray for finalizing our sale
KB and Connie is very helpful.
The sales team was good but the service after was terrible. It took a month to get our furniture and when they finally had it.. They were not accommodating at all about the delivery time and date. They even said they couldn't arrange for the people to call me before the delivery. They called me 10 min before they showed up! Never again!
Horrible staff, rude and were not helpful
UPDATE: After reaching out to cooperate they were able offer actual customer service after hearing the issue at hand. I appreciate their help. I would consider making future purchases with Ashley's furnature after this resolution. However, I would not consider returning to this specific location to do so. TRUST THESE REVIEWS. I went and purchased a couch. The sales workers were wonderful and accommodating. I feel bad that they have to work here. Upon delivery, the delivery men claimed the couch could not fit due to a wall. My previous couch was of similar size and I did not have issues. They tried for 10 minutes, broke a ceiling light and said it wasn't possible. Whatever, I moved on and went to the store to select a couch that came into two pieces. The store did not have any options to provide me that fit what I need and that were within my budget. I called to work with them such as selecting another item and getting a refund for the remaining balance but they said this was not allowed (why?). I could select other items but they HAD to equal the original couch. My only option is a 60% refund, due to their contract. The manager was rude and unwilling to work with me even though this whole situation is beyond anyone's control. The after the fact customer service is absolutely abysmal. It's actually embarrassing. They can't offer what I need so they've going to charge me a 30% fee simply because they can. I will never set foot in another Ashley's furniture and I HIGHLY suggest others to avoid it as well. They will steal your money happily while giving poor customer service. These reviews speak volumes. I wish I had checked prior to my purchase. I thought Ashley's was an honorable and trustworthy company but that is clearly not the case. Run.
I recently moved from the Reston to Arlington area hoping to have furniture for a new house, had purchased furniture from the Sterling Ashley furniture location and was incredibly disappointed and inconvenienced by their service and mistakes. I went to the Falls Church Ashley furniture and had an amazing experience. The customer service was outstanding and everyone was willing to help me find what I needed. My sales representative Wassim was a huge help, he spent time helping me measure the pieces, discuss the best quality options, and look into matching my selections with specific colors/visions. He was very attentive and willing to help me find exactly what I wanted while staying within my budget. Overall I had a phenomenal experience at this store, they are not only professional but honest and reliable.
Customer service was good but the sales man was rushing me to place an order. Delivery can take up to 2 months! I ordered items from Regency Furniture and Ashley’s for much more than $3,000 and they wanted to charge a delivery fee if I cancelled one item that was less than $200. I have to wait an extra 2 weeks for my entire order just because one item is not available. This is terrible customer service. If you need to cancel anything, it must be done in person which is inconvenient. The furniture looks awesome but this is a pain to work with.
UPDATE:After reaching out to cooperate they were able offer actual customer service after hearing the issue at hand. I appreciate their help. I would consider making future purchases with Ashley's furnature after this resolution. However, I would not consider returning to this specific location to do so. ----‐--- TRUST THESE REVIEWS. I went and purchased a couch. The sales workers were wonderful and accommodating. I feel bad that they have to work here. Upon delivery, the delivery men claimed the couch could not fit due to a wall. My previous couch was of similar size and I did not have issues. They tried for 10 minutes, broke a ceiling light and said it wasn't possible. Whatever, I moved on and went to the store to select a couch that came into two pieces. The store did not have any options to provide me that fit what I need and that were within my budget. I called to work with them such as selecting another item and getting a refund for the remaining balance but they said this was not allowed (why?). I could select other items but they HAD to equal the original couch. My only option is a 60% refund, due to their contract. The manager was rude and unwilling to work with me even though this whole situation is beyond anyone's control. The after the fact customer service is absolutely abysmal. It's actually embarrassing. They can't offer what I need so they've going to charge me a 30% fee simply because they can. I will never set foot in another Ashley's furniture and I HIGHLY suggest others to avoid it as well. They will steal your money happily while giving poor customer service. These reviews speak volumes. I wish I had checked prior to my purchase. I thought Ashley's was an honorable and trustworthy company but that is clearly not the case. Run.
I am very unhappy with the services this company has provided to me. On 11/23/2018 I decided to buy furniture for my house and ended up in Ashely Furniture Homestore Falls Church store and made a total of $2,959 purchase paid immediately and as per their invoices furniture availability is 2-6 weeks and as until now that I am writing, I have not received all my ordered goods. As a result of my constant calling to the salesperson and the receptionist, I managed to make delivery of the sofa sets on couple days before Christmas but I found that the dining table is missing. Of course, again I picked the phone and called to find out but this time the receptionist hanged off my phone and I had to wait until after Christmas. Once again to my very surprise, no one called me to inform me of what is happening and when I called the receptionist she said they don't know what that means they even did not know if the delivery is performed properly. Very careless performance and no one took responsibility so they try to put the impression that this is something normal but to my knowledge, for business such as Ashley this type of customer service should be of concern. After holding the phone for a while the receptionist said the table is damaged by the delivery company and we have to reorder it and you should have your dining table and six chairs by the second week of January 2020 which is basically this week. Till now no one has ever called me to inform or at least give the status of my order I am pretty sure they even don't remember it. I wonder if the company management is aware of such mess that is causing their customers suffering and damage their fame. I really don't know but I do recommend the management to please review your people's performance in this area if you want to profit and stay in the market.
Nice location, friendly staff, everything is very overpriced though
Here is the BBB rating for this company in the photo I attached, and for good reason. This is the type of company wheRe you can make a complaint and they refuse to acknowledge your actual complaint with deflects. My complaint was a simple you u told me one thing and now you are saying another thing after my purchase warranty for my couch. The bigger issue now is their handling of the complaint. Just getting to the right person is a two week obstacle as no one in the store can resolve an issue. Then Customer service on the phone is rude and refuses to make things right.Long story short, their products aren&'t good, their prices are too high, their sales people lie, and their service sucks.
I bought furniture in November and a few parts were deficient. I put in a work order and a representative came out and looked at my furniture and said he can't fix it and I had to call back. I have been calling and left 4 messages for customer service and it's a struggle to get customer service to call back. I still haven't received my parts and it is January and it is getting frustrating.
I am very unhappy with the services this company has provided to me. On 11/23/2018 I decided to buy furniture for my house and ended up in Ashely Furniture Homestore Falls Church store and made a total of $2,959 purchase paid immediately and as per their invoices furniture availability is 2-6 weeks and as until now that I am writing, I have not received all my ordered goods. As a result of my constant calling to the salesperson and the receptionist, I managed to make delivery of the sofa sets on couple days before Christmas but I found that the dining table is missing. Of course, again I picked the phone and called to find out but this time the receptionist hanged off my phone and I had to wait until after Christmas. Once again to my very surprise, no one called me to inform me of what is happening and when I called the receptionist she said they don't know what that means they even did not know if the delivery is performed properly. Very careless performance and no one took responsibility so they try to put the impression that this is something normal but to my knowledge, for business such as Ashley this type of customer service should be of concern. After holding the phone for a while the receptionist said the table is damaged by the delivery company and we have to reorder it and you should have your dining table and six chairs by the second week of January 2020 which is basically this week. Till now no one has ever called me to inform or at least give the status of my order I am pretty sure they even don't remember it. I wonder if the company management is aware of such mess that is causing their customers suffering and damage their fame. I really don't know but I do recommend the management to please review your people's performance in this area if you want to profit and stay in the market.
I had a great experience with Pete. He and the sales lead (sorry but I didn't catch his name) helped me find the perfect couch/love seat combo and were helpful but not pushy. I literally was about to walk out the door when he had an idea for how to use a modular option to perfectly meet my needs, and it wound up working out for a great deal thanks to their hard work!
Great place to check out the furniture! Even better if you want to spend 3X the advertised online price. Walked in, found a couple of items that were "on sale at 50% off". Funny thing, even the "sale price" was still 20% higher than the online price, even after shipping! This store will also not price match or honor advertised prices. Do yourself a favor and buy higher quality somewhere else without the gimmicks.
Super slow. 7 people around and I was forced to work with the only one that didn’t know how to do anything. Continued to repeat the wrong information back to even when corrected multiple times. I literally had to ask some one if she was being purposefully difficult. I couldn’t believe how slow and frustrating this was. 17 minutes from door to credit card swipe to order a cushion replacement for a couch when I talked to a service representative twice on the phone the day before who said they made a note on my account and I’d just need to come and pay for it. 17 minutes
This is possibly the worst home goods store/company I have ever dealt with (I am 67). Their customer service is practically non-existent. First, my wife attempted to buy a lamp at a discounted price. After being told by the store that they did not honor the company's online price and by the company that not only that the stores were franchises that they did not control but that that they, the company, could not order the lamp and ship it to my wife at the quoted price over the phone. We then looked on Amazon, found the exact lamp at a cheaper price, ordered it, and received it. Second, my daughter (with my wife present) bought a sofa set for her new apartment. When the sofa set was delivered, the delivery men could not get it up the first flight of three flights and said it could not be done. My daughter did not accept any of the other pieces. When she and I went to the store to get a refund, we were told there would be a 30% restocking fee. Now, yes, we should have have read the fine print on the back of the bill of sale, but no one, at any point, mentioned to us the 30% was the set ... especially as none of the furniture made it past the first 6 steps and two of the pieces never left the delivery truck. When I complained, I was told that it was company policy and they had no control over it. When I checked the company website, it said that returns were the policy of the local franchises and the company had no control. Because we all had lives better spent doing other things, we paid the 30% and moved on, but I felt I should post this for others.
The furniture here is overpriced for the quality. We bought a 1,500 couch and the cushions were flat after 1 year. We also purchased the warranty and were told that it covered the cushions. Come to find out, after two weeks of trying to get a response from customer service, that it doesn’t. So they lied. Customer service was unwilling to do anything about the situation. Don’t shop here. I also want to point out that this company only responds to good reviews(see all reviews) and doesn’t respond to pot reviews. I’ll be interested to see if they respond to mine, considering I’m alleging their sales person lied to us about their warranty.
My visit to the store with my family was well received and found excellent customer handling. The sales person engaged with us was energetic and hard working leading us to all varieties displayed, provided detail information which enabled us to decide buying. Recommend others to visit the shop and get quality furniture with professional customer handling.
Poor customer service and bad management! Needed assistance with warranty and the staff and process is long and timely. Associates answering the phone have no sense of urgency and sound overworked and cannot resolve an issue in 1 call.
I was at this store Saturday December 7. I walked in the door and no one greeted me. I walked through the entire store looking at various furniture passing clerks and not any employee acknowledged me.I did notice others being acknowledged and helped. As an African American woman I felt that I was not valued at all in this store. So I left and went to do business with the furniture store across the street.
My husband and I recently walked into Ashley HomeStore looking for a sofa. We were greated by Basil, who without stalking us was available to answer our questions then slipped away so we could discuss in private. Our sofa was delivered in a timely manner and we loved it so much we wanted to add to it. We went back to the store and this time spoke to the manager at the counter,who ordered our addition and handled a small issue promptly and far exceed our expectations! We will return to Ashley for all our furniture needs and deal with either of those gentlemen. Highly Recommend!!
I bought a sofa here. It has bad smell for a year so far. I don't know what to do. It's cheaply made and bad for health. They sold me a mattress at （$400）a higher price than Ashley Fairfax.
Do NOT shop here!! I ordered a dresser and it arrived damaged--there was a white sticky substance on the top of it even though the whole dresser was supposed to be grey. It took over a MONTH for them to answer my request for repairs. They called one time and I was in a meeting so they never called again and I had to call them eight times before I was able to get in touch with the right person. They then finally sent a second dresser which required me to stay home from work to receive because they only deliver in 4 hour windows and refuse to let you select which window is best. That dresser arrived broken too!! At that point I called and said I wanted a refund bc clearly this dresser is crap (even though it was $400 and I got it on sale so it is supposed to be even more than that). They told me that to process the refund I would have to go all the way back to the store where I bought the dresser--this store. This is not close to where I live. I've never heard of anything like it in my life. So I called back and asked if they could just give me some sort of discount on the broken dresser and I would just keep the broken one because it has been such a hassle trying to get a new one. They said they would look into it and call me back. No one called me back. I have never in my life dealt with worse customer service ever, and I will never shop at Ashley Furniture again, and I implore you not to as well, unless you want to end up with a broken piece of furniture that you pay full price for but cannot return.
Good service and great products
Prices too high. Merchandise very nice. Employees very nice and friendly
We spent over $3500 when we first bought it I explain the lady who helped us Sarah that I'm pregnant and I we just moved to new place so we needed the bed ASAP she assure us that it wouldn't take 6 weeks, when I called today since it's three weeks to ask the status the person who answered was very rude and said that they are still waiting for three pieces so it would take 2 more weeks for them to have it and not sure when it will be delivered. I ask if they could deliver what they have since what I need the most is the mattress she said I have to pay extra! Their promotion was if you buy over $1300 it was free deliver and we spent almost $4000 and she is saying I have to pay extra! I wouldn't buy anything from them their customer service is the worst! They are other stores with better prices and better customer service! I regret buying from them!!
The furniture selection was decent. Several of the pieces were definitely overpriced. For example, a leather couch that was only leather in the seating area was 3500.00 dollars. It was very overpriced. But there were some good buys like the smaller sofas. Also avoid the motorized recliners. They aren’t terribly reliable.
No response for follow-up.
Coming back to update this as we wait for the 2nd part of our couch! The employees here are still rude and horrible. I believe this will be the last time I&'ll be coming here. Google reviews is true it&'s really bad! I gave 1 star because I have to give a star. I&'ll give 4/5 stars for the delivery individuals! They are very sweet and take their job serious. Please work on customer service!
I would never purchase from this place ever again.I was scheduled to receive the bedroom furniture that i purchased from this store on October 8,2019. The delivery team came to my residence and installed the bedroom set after i reviewed the ticket that im signing for i then realized there there was no mattress delivered. i contacted the store 7039338840 only for the rep to hang up on me i then called back and spoke to someone else in there store. i inquired about the mattress and why it was never delivered with the other furniture and i received some very sketchy answers from the rep and no approximate delivery date. Bare in mind i have a young child in the residence so what are we supposed to sleep on the floor?Id encourage anyone not do do business with this store 5871 crossroads circle, falls church, Va 22041
We were trying to see furniture that we could order from another, out of state, Ashley. Found out they are all individually owned and operated. Salespeople all disappeared when they saw no commission.
Wow, after reading all the negative reviews, I will not be going here. Wondering where else folks are shopping?
The salespeople at the store told us we could "schedule a 4-hour window" for the delivery and setup of our bed that we ordered - we found out once the bed was ready for delivery that we could not schedule a delivery window, we just had to pick a day to be available all day (and pay extra if we want a weekend, which nobody told us about at the store when we were making our purchase). It was upsetting to learn after making the purchase that I now also have to take a day of leave from work to have the bed delivered, or else pay extra and have to wait an extra two weeks to get a weekend delivery day. It definitely feels like the salespeople hid some important details about delivery from us.
Please do not trust those people. The quality of the furniture they show me in the showroom was completely different than what they deliver to my house. Two weeks after I bought the sofa and gave my salesperson a good survey , they deliver a damage sofa in my house. I called and went to the store multiple times for an exchange. Nobody wants to help me. They were running away from me. Finally they filled a claim to their headquarters in Baltimore. After a month and 21 days, They sent a technician to repair the brand new sofas I bought. He cut the fake leather and change the cushions and leather of the new sofas. The problem gets worse. The whole sites were sinking. I asked the technician to videotape the whole on the cushions. When they are leaving my house the guys asked me to wait for the headquarters decision. After a month no one followed up with me. I called the store many times they always put me on hold and finally a lady told me that they cannot help me. The headquarter has denied my request. Please DO NOT BUY FROM ASHLEY Falls church. They are not honest.
Horrible customer service, delivery time FOREVER!!!! If you think shopping there, my best advice - DON'T. We bought furniture 8 weeks ago and when we bought it they said it will be delivered in 2 to 6 weeks. We waited diligently for 6 weeks and then started calling them. After tons of excuses how some piece of furniture is still missing, we finally got delivery date scheduled, and delivery guys just skipped me. They claim they called even though I have no missed calls and my phone did not ring, so they decided to move on. By company policy we now need to wait another week for the next delivery, and oh let's just hope next time "the phone will ring". No sense of customer satisfaction, they don't care at all because you pay everything in advance and there is no way to get any kind of compensation for their unprofessionalism.
Excellent selection
The worst customer service in this world we buy sofa,loveseat,chair we have protection plans$ 200 when we check the plan that told me $100 not respecting the lady with chewing the manager no service bud
My daughter and I had the best customer experience today. We came to purchase a bedroom set and Wassim greeted us with a big smile as soon as we walked in the door. He was very informative and helpful.
I just relocated from Iowa to Virginia to start a job in Washington DC. Needless to say, I was not finding any furniture stores like we had back in Iowa. I came across Ashley HomeStore and found Sarah I believe was her name. Let me tell you she and I have the same taste in furnishings. She was able to help me pick out bedroom, dining, living room to complete my new apartment. When it come to paying, the manager and Sarah both went above and beyond to make sure everything worked out! They quoted me 3 - 6 weeks for delivery, however, I went in after one week to follow-up and they had most everything in stock and will be delivered very soon. They worked around my schedule which was very nice. I would highly recommend checking this place out! Very friendly.
The story had a huge posting. UPTO 75% off. Right of the bat this was inaccurate. Salesman said, UPTO 75% off means there is free delivery, assembly and no tax. Every item had 2 prices, the actual price and the 50% off price. On the surface this seemed very good and I racked up a bill of 6300. Guess what, when I got home and luckily checked the prices of the same exact merchandise on Ashley's own website, the total came out to be about 2500 less including tax, shipping and assembly. This meant, the prices shown on products in store were hyped up to give a 50% off and even that 50% off price was about 3800 more than the full price on their website. Try getting your head around that now. As anyone would do too, I called to cancel my entire order the same evening, Of course they want you to come to store to do that because they will warn the salesman of your arrival and have him stop you from doing that. They tried to be slick by asking me my name so they can have everything ready for my arrival to which I replied, if you want me to come in person anyhow, why should I tell you who I am ahead of time? To make matters worse, on my first visit in the morning, Sales people started fighting among themselves on who saw us first. Out loud and in-front of me asking me who saw me first in a foreign language. You can see how awkward it will be for anyone. One of them backed down and in 1 hour told us 3 times to go for a lunch break and come back because we will be new customers walking in and then she can work with us. To sum up, I still bought everything, same exact brands and products. But this time, very little from Ashley. My total dropped from 6300 to 3100. I have the receipts to prove that. Your decision to purchase anything from here lies with you. I have made mine, which is, neither trust the price you see displayed in store nor believe the up-to 50 or 75% off gimmick. Take your time and do your research.
(Translated by Google) You find everything you are looking for (Original) Encuentras todo lo que buscas
This company is SUCH a fraud. We bought a sofa from Ashley Furniture in Falls Church. We were sold on buying an extended warranty and told by the salesperson that between the manufacturer's warranty and the extended warranty we would be covered for all instances for a year. My husband sat on the couch and the frame broke. IT BROKE. We called BOTH warranty companies and are being told that it is not covered because it is (1) not a manufacturer's defect and (2) because the extended warranty only covers fabric. SO a NEW sofa that breaks when a person sits on it evidently is not a prima facie case of a manufacturer misuse but rather USER ERROR! AND the sales person LIED to us to get us to buy the extended warranty. I have a call into the store manager as the fabric warranty folks told me that it should be covered. Someone needs to make this right. You cannot be asked to invest in a piece of furniture that lasts 4 months.
This company is SUCH a fraud. We bought a sofa from Ashley Furniture in Falls Church. We were sold on buying an extended warranty and told by the salesperson that between the manufacturer's warranty and the extended warranty we would be covered for all instances for a year. My husband sat on the couch and the frame broke. IT BROKE. We called BOTH warranty companies and are being told that it is not covered because it is (1) not a manufacturer's defect and (2) because the extended warranty only covers fabric. SO a NEW sofa that breaks when a person sits on it evidently is not a prima facie case of a manufacturer misuse but rather USER ERROR! AND the sales person LIED to us to get us to buy the extended warranty. I have a call into the store manager as the fabric warranty folks told me that it should be covered. Someone needs to make this right. You cannot be asked to invest in a piece of furniture that lasts 4 months.
I ordered furniture on labor day and wait for 5 weeks and they delivered damage furniture ripped sofa and recliner chair is flat from one side and scratched bench and glued dinning table very bad experience
We bought furniture from Ashley Furniture located in Falls Church. They told us that it would take 2 - 6 weeks to deliver our furniture. The furniture was delivered on sixth week and not all items were delivered. I wanted to cancel delivery of undelivered items. They said they cant cancel and refund money back to me unless I come in person. So I had to drive to Falls Church ( 45 minutes one way ). Given, I spent so much money in that store, I expected better service. Dont fall for 2 - 6 week delivery window. Ask them for exact date and find out their cancellation policy.
Do not spend your money here. They do not honor any of their written policies. When the manager realized that he was enforcing a policy that was not written in any of their policy documentation, he got rude and defensive, instead of admitting to his mistakes. When there are so many options for furniture companies, go for another down the road that will be trustworthy, friendly, and have good customer service.
Wonderful customer service and I got exactly what I wanted and needed! Definitely will be coming back for more!
Thank you Basil very good salesman.
Furniture is overpriced so they can give you 50% off with an additional 20% off. Free delivery, but only when you purchase the protection plan. You also don’t find that out until the end.
Lots of good choice and the staff were nice. That being said Check the prices online while you are at the store. The stores prices are BLOWN up. The reps will tell you you can get a discount of X% which is the “normal” price online.
I called in and spoke with Kanan who was very personable and gave me great information about the product I eventually purchased. He was knowledgeable, pleasant, and gave me a great tip for measuring and marking my floor to check the size. A great experience!
Some of the staff at this location are very unprofessional. The owner or his wife accused me of creating an account under someone elses name and demanded identification. Turns out her employee put my name in the system backwards. I told her dont assume because I'm black that I create accounts under other ppls names. She said if you can't tell I'm a foreigner so it's the same thing.
Very good service. Explain their merchandise clearly and warmly.
I'm writing a review for Sarah. What I really liked was her responsiveness and friendliness and attention to detail. She took the time to learn my style .She is very knowledgeable about the merchandise, what options are available, what modifications can be made, etc. She was able to show me several items that I might be interested in. It didn't take long for me to make a selection. I really appreciated her knowledge and experience.
Excellent experience here. Specially with Sarah. She's friendly & welcoming...Sarah, not pushy. I came and my intention was to browse for mattress. The sales team-leader with her excellent knowledge of each and every single item and it quality, I ended up buying a nice modern dinning table I will definitely recommend her to help you pick your right items
All items in the store severely marked up - make sure you look online before going to the store because they mark them up to look like you’re getting a good deal when they say “50% off”. We were bombarded by sales people and when we decided not to buy something because it was much cheaper on their website they were TOTALLY rude.
Went for a mattress and sleeper sofa. After the store closed, the staff stayed to make sure we were taken care of. Basil, the salesman, provided great service and was very honest and helpful. Shawnta went above and beyond to ensure we were taken care of in the system. The manager Ray and his staff at Ashley Furniture were awesome!!
I took my mother to Ashley Furniture in Falls Chuch VA to purchase a new mattress. Our saleman was Kanan, he was knowledgeable, patient, and had a great sense of humor which was a plus. He showed us exactly what we were looking for and once we found the perfect mattress he informed us how to maintain the warranty on the mattress by getting a mattress cover, because once a mattress has a stain the warranty is VOID (I never knew this) Great service and beautiful store!
Sarah did a great job. She's professional I am so excited with my selected sofa and I recommend her to every buyer looking for a sales person with high taste
My review is for the salesmen Kanan. I went in last week to look for a few pieces of furniture. I found him to be very pleasant, funny and trustworthy. Hard to find in a sales person. He was honest about each product and helped us find the perfect pieces of furniture we needed. Definitely ask for him by name if you go there.
great service at the store and Fred was great! But it takes too long to deliver the item purchased which is a serious negative
There was quite a good selection at Ashley’s and our representative was kind during our selection process; however, became agitated at the end of our purchase when we asked to talk privately. This was a large financial purchase for us and she definitely seemed taken back that we had anything to discuss. Furthermore, after we were all paid, they told us our furniture would not come for 2-6 weeks. We just moved to the area and have no furniture so this seemed very long to us. Our new jobs have not started and will not for a few weeks but we will probably have to take off of work another day in order to accept the furniture. I understand a lot of these things are sales tactics; however, it did not sit well with me. I appreciate honestly and someone being straight forward with me. I am not sure we will purchase furniture there again.
Great experience, clean store with helping staff. Wish the prices were a little lower but still very competitive for how nice the product is
I bought a mattress here. I don't want a box because I like low bed. The sales told me the box is complimentary. I got the box and get extra charge. They said they only give me store credit. The sales seemed like new to here. But it's not my fault and I don't want get stupid store credit. The charge for $150 or more for delivery. When I checked in official store brand name. It's free shipping and 90 trial , they only have 30 trial. Crazy.
If there was zero stars I'd give it to this store. Turn around and shop somewhere else. First the prices are way over the asking price for this level of quality. You also can find all the Ashley inventory online for a lot cheaper. The store can't match those prices and will charge you a delivery fee even if you pick it up from them in the store. We purchased a sofa set and got the insurance with it. The insurance was supposed to include cleaning. When we submitted a claim for the cleaning the company took three months (and multiple phone calls from us) to process it. Then they said instead of cleaning two minor stains they would give us a store credit to the same store we purchased the sofas. When we went to use the credit at this Ashley store they told us the credit didn't cover taxes, delivery or shipping fees. We also had to use it all at once. The staff were rude and unhelpful. All in all, it was not a good furniture shopping experience. While the sign says they have going out of business sales, please do yourself a favor and go somewhere else. That sign has been there forever too.
Worst customers service, I wasn’t aware that in order to use they’re credit card I had to spend I maximum of $700.00. First item I bought legs started to brake and it’s been 2 months and I’m still waiting to find out what’s going to happen because they pick up the chair for service and have yet to get a call back. My daughter in law warned me about the service and quality of this place but I didn’t listened. Here I’m waiting for a call back after weeks of weeks. The people in the store they’re there just to make the sell and not a bit of customer service or satisfaction. Please do not shop at any Ashley stores. Even the service technician that came to pick up the chair said to me shop at Bob’s furniture.
I had an absolutely amazing experience at Ashley HomeStore! My sales representative was Sarah and she made this experience an enjoyable one! Her customer service and expertise on furniture selections were excellent!!!!!! I would recommend this location for your home decor needs!
Kanan offered wonderful customer service. Would definetly be a return customer!
First of all really bad customer service, I went to the Ashley at Baliescross Road and they lie like anything. Two weeks back they had Black Friday Deal in July!! and they had 50%0ff +10% off+ we day your tax and +100 instant saving. I was like wow its a really good deal even i know they mark up their price like hell. Anyway. . . I liked the sofa that I want and told the salesperson lets close the deal. before discount sofa was around $2750, he explains to I get 50% discount and the price comes down to $1375 and on top of that 10% discount it's 1237. 50, I am like OK!!!!!! what about $100 instant savings and you pay my tax as well. He tells me it will apply is I spent $1800+. . . At first, I believed him as I was walking around I asked another salesperson the same question and he tells me I have to spend $2000+ to get that discount, so it gave me a red flag. . . . so I had their weekly flyer and it clearly said on the bottom page, if you spend $999 you qualify for all discount. so I tell him to look and he is wrong. . . he started arguing with me and told me ok we will give you 100 instant discount that's all, i was like OK!! "I understand but please explain your promotion clearly to me" but he failed to do so. . . so I asked the manager and she tells me the same bull shit and he tells me 50%+10% =55% discount. . . I am like what are you talking about!!!!!!! So. . . I am still confused and won't lose to them she gets mad and slams the sales paper in the trash can, i got mad told her I don't want to talk to you send someone else and she replies back I am the manager and I told her ok I will be calling your manager and going to complain about your scam your doing here. . she goes like " please sit down and let me see what I can do for you", "I need to call my supervisor for approval", "I don't want you to leave unhappy". At the end!!!!! they apply all the discount!!! WORD OF ADVICE DON"T BELIEVE ANYTHING THEY TELL YOU!!! DO YOUR HOMEWORK BEFORE YOU TALK INTO ASHLEY!! CALL THE HEADQUARTER IF YOU ARE CONFUSED ABOUT WHAT THEY SAY AND WHAT THEY HAVE IN PROMOTION!!
This was a fast, easy experience which was really helpful because he had our son with us and he is less than two years old.
Seemed like a lot of workers sitting around chatting and flirting, ignoring the customers. Music was blaring and somewhat disorienting. The prices don't match what is online (you can get stuff cheaper online). Also, know there is a Bob's Furniture across the street that you can get the same stuff for cheaper. Will not go back to Ashley!
Just seemed like a lot of workers sitting around chatting and flirting, ignoring customers. Music was blaring; couldn't get much help, and definitely did not find anything priced the same as online. Seemed overpriced -- know that you can get the same furniture from Bob's Discount Furniture that's across the street.
Very clean, and all of the representatives were super friendly. Got the three pieces that I came in for and the ladies who take your payment are hilarious!!
DO NOT SHOP HERE. THEY MARK UP THE PRICES by hundreds sometimes WHEN COMPARED TO THEIR WEBSITE. SHADY company/store - go somewhere else - shame on SALE WOMEN RANIA AS WELL Purchased 2 nights stands, $500 sticker each, with 50% off = $500 total. Online price $150 each NEVER AGAIN WILL THIS STORE OR COMPANY GET A PENNY FROM ME Check online first
Buyers be smart and compare your prices online before your purchase. I saw a 3 piece dining set in the store for $600 and they quoted me a 6 to 8 week delivery with a $80 delivery fee. I located the same item on Ashley's website and it was $239. That is too much of a mark up. Online said 2 to 3 week delivery. However, I ordered the item 2 days ago and I just received a UPS notification that the set will be here tomorrow. Total time: 4 to 5 days. The people at this store are professional and friendly but always compare their prices.
I recently purchased a sectional and coffee table from Ashley HomeStore. I would gladly go back there to purchase more furniture. The staff was helpful and friendly but put us under no pressure to buy. The sectional we choose had to be ordered from the factory, but arrived in two weeks, ahead of the initial estimate. The delivery process was extremely easy. They called and I picked my delivery date and then the called the day before with a time frame. Overall, everything went smoothly and I couldn't be happier with my new living room.
I also agree with the Zoe R. below-if I could give negative 5 stars then I would. First of all, this store is a franchise meaning that Ashley Furniture corporate doesn't have a lot of control over this store. This is important to know because when things go wrong, and believe the other posters below when they say they will, corporate will not do much about it. First off-the buying process. I did not check out the reviews before I came-I assumed it was Ashley's and a big name furniture store so it should be fine. I picked a sofa and a coffee table. The price on the sofa was about $500 more than the price on the site and about $200 more for the coffee table (this should have my first sign to run and not look back). Anyway, I pointed this out and they said that they would see if they could make me a deal. They gave me the website deal and bragged about how great they were to get me such a great deal. I once again pointed out that it was the price on the website so they are giving me the cost advertised. They said delivery would take 4-6 weeks. Second-the waiting. At 5 weeks I called an asked about the status of the couch. A very rude woman on the other end said that she didn't know and then said that they have 8 weeks to deliver it to me. Then I can get a full refund. Uh, where does it say that? Nowhere. At this point I called corporate who said they don't have control over this branch because it's a franchise. WHAT? THAT'S A THING? (Know before you go) Third-the delivery. Just before the 8 week mark my couch and coffee table arrived. The truck had A PIECE OF PAPER TAPED ON THE DOOR stating it was from some warehouse in Waldorf, MD. Huh? It took 8 weeks to come from Waldorf? And Ashley doesn't have their own trucks or use a company that doesn't have to stick a piece of paper on the door? The delivery guys were super nice. Moved in everything, helped set things up quick. That part was relatively smooth. Fourth-The aftermath (2 days later). My couch is sooooo firm. This is not the couch I sat on in the store. To the point that I have a backache and headaches from sitting on it. There is also a disgusting odor coming from the couch-smells like a mix of marijuana and sweat. It is GOD AWFUL. I'm keeping my fingers cross that the coffee table doesn't spontaneously combust. The store won't do anything about it since I signed for delivery and it's out of their hands (also similar to the posters below). Luckily, I can eat the cost of this couch, but if you are on a tight budget, please heed these reviews unlike I did. If you go and they give you a runaround then walk out (unlike I did). If you can, spend a little more and go for quality, even if it's IKEA. You could probably get a better deal from a stranger on craigslist. Terrible, terrible company. I will not trust another Ashley's again. I've already ordered another couch that's a little more expensive, from a company that's 1000000x better in customer service and quality and that had consistently good reviews. There is a clear difference when you feel 100% confident about a purchase. Thankfully the new place also said that they will remove this awful couch that I am convinced was brought from a dump.
Very disappointing experience. We ordered a queen bed set. As suggested by the salesman, we order the mattress, but he did not tell us to order the box spring separately. The order was delivered incomplete. We contacted Ashley Furniture and the Sterling Store multiple times after the delivery, but no avail. The Sterling VA Store Manager Wayne declined to accept the fault of his team. Poor salesmanship, poor customer service and totally irresponsible and disappointing experience. Buyer beware!
The salesman named Alexis at Fall church is very and his manager is nice as well. However once you bought their products cost me $3,000 or more the service is not that good. Some women( African Americans woman ) who always picked up the phone is not really helpful and rude. I called one day before to my delivery to ask for the delivery time window. She said she would not know yet when she know she would call me back but no she didn’t call me. Once I called on the next day and I asked” do you know the time frame when they are coming to delivery the furniture to my home? “ She tried to collect my English said you need to ask when they will delivery not asking when they are coming ... OMG, how rude of this person, whose English that is not good here. I have my Master degree I passed my ENGLISH high standard class. She didn’t understand the word “is coming ... “. Then I requested her to please let the delivery guys know they need to call me when they arrive so they can get into the building. Again, she was not helpful and said you need to let us know the date you bought your products, too late to tell us now. I told her someone there told me the delivery guy will call me in advance. So I had to tell her if the delivery is not successful because she is not being helpful I will need to get the refund. Now she was threatening that there was a fee for that. I will fight to get all my money back if that happened because of their bad service. Next time I will think again before I will walk into this store at Fall church , VA
STAY AWAY FROM THIS STORE!! I talked with Mr Ray (sorry if its misspelled) and he explained that his store and the website are two separate stores with different policies and his store doesn't match website prices. I explained to him that I can understand that but the unfortunately the "Sales Terms and Rules" doesn't specify any difference between Ashley Furniture HomeStore in-store and/or website. The clause 8 "Price Matching"clearly states: If within 14 days of your purchase, ASHLEY FURNITURE HOMESTORE offers the same item you purchased for less, you are entitled the entire difference either as a refund or store credit. The Price Matching provisions shall not apply to sales of the following items:. . . . "". As you can read this clause talks about ASHLEY FURNITURE HOMESTORE without any separation between in-store, website, Falls Church store, Fairfax store, etc, the "Sales Terms and Rules" talks about ASHLEY FURNITURE HOMESTORE as a whole. After almost 4 weeks no answer from Ashley Furniture HomeStore, just emails saying that the district manager or the store manager will contact me!! LIES all LIES!!
We loved the bedding offers, not much a fan of their sofas though.
My wife and I have bee into this store twice now and each time the experience was similar (although last night's was worse). You walk in through the front door and are immediately "greeted" by a salesperson who's been standing there just waiting for someone to come in. They tell you about the sales which is fine and ask if you're looking for anything in particular. Each time my wife and I were just trying to get a sense of furniture options and not looking to buy something then and there so we politely stated that we're just browsing around at which point you'd think they'd back off and tell us to let them know if we have questions. The first time in the store that sort of happened for about two minutes before we were again approached by the same person who saw us looking at the first thing that caught our attention. Last night, however, the guy (Blue or Big Blue I think was his name) hovered over us very awkwardly to the point where we both go so uncomfortable that we moved on to something else until he moved away from the piece we wanted to see. He then saw us looking at it again and started walking over at which point we quickly moved on again. This is when a scene from The Walking Dead began as he LITERALLY chased us around the store!!!! We'd stop to look at something and we'd see him walking over. We'd move on and suddenly he'd appear from behind a wall! It was THE WORST!!! We finally lost him for a couple minutes when we went upstairs, but as soon as we came back down, there he was again. Finally I think he got tired of following us because we were walking so fast around the store so he sat down in the front of the store where he stared at us awkwardly when we finally left. And that's just the sales staff. Now as for prices... Order off of their website! It's worth seeing things in person first, but the prices in the store are way more expensive than the same exact things online. And sure things were on sale in the store, but that still doesn't account for the price differences. We looked at a head board that was about $1000 cheaper on their website than what we saw in store! Not sure what kind of game they're running there but it's a serious rip off. We WON'T be going back to that store ever again. If you want a much better experience then take some extra time to drive out to Leesburg or Frederick, MD even to go to Gardiner Wolf Furniture. You still have to deal with salespeople, but they're much easier and nicer to work with and the prices actually make sense.
I just purchased quite a bit of furniture for my new condo and was extremely pleased with my overall experience with Ashley Furniture. Our Sales Associate, Emily, was excellent. She provided good guidance, offered suggestions and guided us through our purchases and the process. I had read very negative reviews about delivery from this location but my experience could not have been father from that. Our movers were professional, courteous, worked very quickly, moved all my furniture with care, and showed up on time. All the furniture was assembled quickly and efficiently and it looks great in my home. Very happy with the overall experience at this store.
The staff was friendly and not as aggressive as the other stores nearby. I did find a couch I liked but I wasn’t 100% in love with it. I wish the lighting was better so I could really see the color. That would have made a huge difference. Definitely worth checking out if you’re furniture shopping. Update. We went back while looking for a new couch and Ashley won us over this time. I almost went with the one in the new picture, the features were awesome, but I opted for comfort and went with the one behind it instead.
I thought I was better off going to this location, after the horrible ordeal I went through (still trying to fix) from the Woodbridge location...WRONG!!! So after all the mess I went through with the Woodbridge Ashley Store, I came to this store in order to use up the rest of my credit line. I spent 2 hours there picking out stuff (4K worth) to get to the end where I sign, just to find out they lost the paper that they told me to write my name, address, account #, and ssn on. The sales Rep and the customer service went back and forth with who had it last....I just grabbed my belongings and walked out. Love the furniture but hard to buy when the employees and their inadequate procedures are in between.
My fiancé and I had an outstanding experience with the customer service! Each associate that helped us was very professional, and we did not feel any kind of obligation to purchase anything. They wanted us to be completely happy with what we were buying. However, there is one downside: we over paid. I was going to leave a 5 star rating; however, we spent and additional $136 on buying a couch from them. I check their own website, and it was less than what we paid for in store! Greatly disapointed.
Went in to shop for a Sofa last week. I was shopping online the week before so I knew they had some styles I liked. As soon as I went in I noticed that the prices were much higher than what was being advertised online. The salesman was quick to note that everything was 50% off. I found a sofa that liked and asked him for the final price and he quoted me $1350.00 (sticker was $2700.00) I looked up the model online and found it for sale by a competitor for $865.00 and free delivery. I showed the salesman this, he was annoyed, I don't hold it against him, he doesn't set the price and knew he couldn't compete. I checked the Ashley website later on and it was $1099.99. This location is marking items up even more than advertised on their own website. I'll never buy anything from this store.
Worst store ever! I bought a sofa bed in January. The second time I used the bed, it broke. It's May and they haven't been able to fix it. Do yourself a favor and don't buy anything from this store.
Do not shop here or any Ashley furniture location for that matter. I am not one who normally writes Google reviews that are bad but the way things have played out for me with the customer service and end product from this particular location is awful. I received an entire bedroom set including a new mattress and a team of guys came to deliver this to my home. They were quick to finish the white glove set up but did not fix the wobbly dresser or night stands. I attempted doing this and mostly got one of the night stands fixed on my own but could not get the other two easily so I called and asked if they could send someone out to take a look at it for me. They first suggested it was due to my wood floors but I said the techs you hired should have at least attempted to adjust them according to what type of floors I had and notify me of them being wobbly rather than running out of the house as quickly as possible. Customer care issue number 1. I also want to point out that I had 2 dressers and two night stands ordered and 2 out of the 4 pieces were not wobbly at all on my wood floors. So there is no way that this can only be the fault of my wood floors. There is an underlying issue. Next issue: Trying to get a hold of customer service and to actually get them to send someone out is damn near impossible. It took me two weeks because they would send me multiple emails or phone numbers of people to call and email with no reply or those people would send me somewhere else. Disorganization is their middle name. After 2 weeks of circling around who I need to reach out to and successfully emailing them a picture of my wobbly products (dresser and night stand), which can't be shown in a picture yet they still wanted them, they sent a new tech out. This tech arrived fixed my night stand perfectly. I was pleased. He also got my dresser more stable than it was but it was still noticeably unstable. He suggested either asking for a replacement or he would get them to order new legs. I asked him to order the legs because I did not want to wait another potentially two months for a new dresser. He left and I thought everything was fine and dandy. They call me back today May 6th 2019. I bought this furniture January 5th or 6th of 2019. They suggested I put a cloth or pad underneath my legs in order to fix the problem. I said, "no, the tech said he was ordering new legs." Ashley furniture is claiming he said everything is fine. If that were the case, why would you call me suggesting to fix a problem? Wouldn't you simply want to call and ask, as a quality assurance rep, how I like the new furniture? Did we fix it to your satisfaction? Not, here is a fix for your problem you still have. That clearly means that they do not want to pay to ship me new legs and send out a tech to fix the problem. They know it is still a problem. These people are crooks sending customers defective products and then fighting with them over fixing it once it arrives at their home. This company is a joke. I will never purchase anything from them in the future. Again, I am not one to normally write a review unless it is extremely noteworthy and to let others know that some shady business is going on with a business. It just goes to show that some companies only see us consumers as dollar signs and don't care about the end product they provide. I am surprised they have stayed in business this long because i figure if they keep sending people defective furniture they would be out of customers to provide to by now.
This store is singlehandedly the WORST (shittiest)place I've ever been to and run by a an incompetent manager. I had the misfortune of dealing with Emily the sales associate whose vibes reeked desperation for a sale so much that she was willing to lie. In the course of our dealings, I asked whether putting an application in would result in a credit card. Emily insisted that it was NOT a credit card and I would not receive a credit card in the mail. She even went further to boldly state that she would pay for my furniture if I received a card (laughable). I was skeptical because the whole process involved putting in sensitive information which was a no brainer that it was a credit card. I could tell they were trying to tell me anything to secure a sale because of my initial reluctance to open up another credit card. Emily even called her dishonest manager who confirmed that it was a credit line and I would not receive a credit card. Fast forward a couple of days later, surprise surprise, I receive the Ashely Home furniture credit card in the mail which was further confirmed in the correspondence. By this time I haven't heard anything about my furniture (2 weeks). I give the store a call and was told, oh yeah the furniture is available you can schedule it for delivery now. I was appalled that no one followed up with me. I called the store and asked to speak with Emily who was all ears when I expressed interest in buying more furniture but totally ignored my comment that a credit card actually came in the mail. She was more than happy to rush off the phone like a vulture ready to pounce on the next client. Might I mention that she made it a point to say that she didn't make any money until the items were delivered. This is interesting given that she did not appear interested in following up with my purchase. All I can is her service was horrendous. I later called to speak to the manager who told me that the card I had was an Ashley store card not a credit card because I could not use it anywhere else but Ashley's. Once he said this, I was done. The levels of deceitfulness this man was trying to employ with his use of words was ridiculous! I have every reason to question his integrity. If I fail to make payments on this so called 'Ashley card' - as explained by the manager, I can guarantee anyone that this will affect my credit score. The representative I spoke to on the phone confirmed this was a credit card. Correspondence confirmed it and the manager was boldly lying on the phone. I can't believe this man is actually running this establishment. It explains the poor customer service. Poor leadership trickles down to the subordinates. I couldn't deal with the foolery and I knew right then that I was never doing business with Ashely home furniture again. I canceled my delivery and purchase. Please note that Ashely home furniture has a ridiculous policy that they will charge you 30% of the price of the goods. Luckily I talked to corporate who told me I would not have to pay that amount and reduced it to 10%. Whatever money I've lost, which wasn't much, will not break my bank. Ashley Home furniture can consider that my charity for the day. Please believe the negative reviews. That large parking lot is empty for a reason. RUN when you see it. RUN. Take your business online at Wayfair or Overstock. com or Sam's Club. No integrity. No follow up. Dishonest individuals ready to say anything to make a sale. Overall disgusting store, disgusting sales associate Emily and disgusting manager.
We had a fantastic experience with Blu this past weekend! He listened to what I was looking for and helped me pick out the perfect couch - I hadn't even planned to buy that evening. I was in the process of moving and hoped to be able to get the couch quickly - he explained it usually took 2 - 6 weeks to deliver but said it often happened faster. And he was right! It is scheduled to be delivered early next week, several days faster than the 2 weeks we were hoping for. I'm a big fan of Blu and Ashley Furniture and will definitely be back!
Dishonest, poor communication and horrific products. Walmart and targets furniture is of higher quality than this sham.
They never keep their words, lies after lies. I order some furniture and promised to deliver with in six weeks, but i wait more than two months but it didn't come I ask them still they say wait, finally I cancelled all the orders.
Be careful of the in-store mark-up vs. online prices, definitely push for them to match the price before you buy.
Very poor customer service and bad experience. Bought almost $8000 dollars worth of furniture almost 10 months ago. Had a horrible experience. Stuffs were not delivered on time and even parts were missing. When inquired about on when those can be delivered, was bounced from call rep to other. It took another 3 months to get glass panels missing from the China Buffet. Donot recommend this place for your furniture needs.
Sarah the team leader at falls Church is the best. Ask for her and she’ll provide you with amazing service. Her taste and friendly welcoming gonna mad your experience very smooth.
Rania Madania gave me the best customer service ever. From the time I entered, she was attebtive to my needs, helpful, knowledgeable, professional and friendly. She was awesome!!
Terrible customer service. Bought a sofa - upon delivery, it became clear it would not fit in its intended room. Before sending it back, I called the store to verify I would not be charged provided I "switch" it for something else. When I went back to discuss the switch, I was informed I would pay a new $150 delivery fee on top of the $150 delivery fee already paid. When I pointed out to the manager that I had called to verify that I would not be charged, he said he was "on my side" and could make the delivery fee $99. If that's being on my side, then I wonder what it would be like if he was off my side. I agree with the comments about the shady pricing as well. Booooooo! Boooooooooooooooooooo!
Don't go to this terrible shop again. First , the pricing is really tricky. They set up the price high in the store and offer you an discount but which is higher than the online price. Besides, the customer service is really horrible with unprofessional staff. The furnitures arrived with some missing parts. I talked to different departments and different people but everyone just told me that they can't do anything. Waiting is the only thing I can do but no one promise when the missing parts will come. I won't recommend people to go!!
Places with better customer service: 1. DMV 2. Comcast 3. Airline Lost baggage desk Like other had said, If I could give zero stars I would. Lets start with the delivery. See pictures for quality. Delivery: We were given an 11:00 am-3 pm delivery window so we took the day off. The couch was delivered at 5:45 pm, after our freight elevator at our condo reservation was passed. It was clearly the last delivery of the day so the delivery guys were rushed and dumped it off the back of the truck. It was so late, we made sure there was no structural damage, and said it was good as we had somewhere to be. The next day: In the day light we started to realize that the craftsmanship was pretty shotty. Not only does it look bad, but there are small rips and folds in places there shouldn't (Pictures attached). We went to the store to speak with the manager. The floor model of the couch we bought was right in front of the managers desk so it was easy to compare our pictures with what we thought we were buying. Best they could do is send a technician out to inspect it before anything else. Since we already took a day off and it was a terrible experience, we said it had to be on a weekend. the earliest appointment was a month away. Technician Visit: One month later, we get a call the night before saying our window is 9 am-12 pm and that we would get a call 30 minutes before arrival. We got a call from a mystery number with no automated recording or a person at 9:30 am. Assuming it was Ashley's technician, we got another call at 9:48 am (not 30 minutes later) which we admittedly didn't answer. Saw the voicemail that he was outside and would wait 10 minutes. Our apartment overlooks the front entrance (didn't see him) but went down within the 10 minutes and he wasn't there. Called him, no answer. Called customer support who called him and there was no answer. Called back to make sure they had the right address and they did, and were now able to get a hold of him, but said he had to continue his route and lied about how long he waited. Next Steps: we are now having another technician come in another 3 weeks to hopefully try again. I know the sales and deals are enticing, but I would recommend from the bottom of my heart that you don't put yourself through this experience. It has been so frustrating that I am tempted to dedicate a weekend to standing in the parting lot to discourage other consumers.
Horrible customer service! We purchased a love seat in late December-beginning of January and the right cushion looks worn out and it's sinking into the couch. I called the store more than a month ago and they told me to submit the photos and I did. After 7 days I haven't heard anything from them then I called again and they told me to send the photos to another person and I did. I followed up a day later and they said that person is on vacation?! So I sent the email with photos one more time and they told me someone will follow up with me 5-10 business days. Luckily I asked for a phone number to follow up if they don't because they never did! Today I called and they started asking me about my love seat and I asked them if they even opened or read my emails and the person named Yanci (who they told me to follow up with) said "I did, we can't do anything about it it's damage from customer usage". I asked how if that even possible we have if for 3 months and the left side is fine just the right side looks bad plus me and my husband are SKINNY!! It's not from us!!! So now, they gave me a new number to call to speak to a manager?! Why did I even wait 4 weeks to speak with someone who can't resolve the issue? So unprofessional from the entire team!!! *Issue is still not resolved
Horrible customer service! We purchased a love seat in late December-beginning of January and the right cushion looks worn out and it's sinking into the couch. I called the store more than a month ago and they told me to submit the photos and I did. After 7 days I haven't heard anything from them then I called again and they told me to send the photos to another person and I did. I followed up a day later and they said that person is on vacation?! So I sent the email with photos one more time and they told me someone will follow up with me 5-10 business days. Luckily I asked for a phone number to follow up if they don't because they never did! Today I called and they started asking me about my love seat and I asked them if they even opened or read my emails and the person named Yanci (who they told me to follow up with) said "I did, we can't do anything about it it's damage from customer usage". I asked how if that even possible we have if for 3 months and the left side is fine just the right side looks bad plus me and my husband are SKINNY!! It's not from us!!! So now, they gave me a new number to call to speak to a manager?! Why did I even wait 4 weeks to speak with someone who can't resolve the issue? So unprofessional from the entire team!!! *Issue is still not resolved
I saw something online I wanted to see, This was a quick visit to take look at something I thought would work as a bar in my house. The thing I was looking for a really wasn't suited for my home but overall I found the store clean efficient and the sales staff to be helpful. The items in the store looked be in good shape, it was bright and clean There is plenty of parking outside I parked right near the front, I am sure if I go furniture shopping in the future I will likely visit this store
UPDATE: The Falls Church location still deserves zero stars based on how I was treated, but based on my review, I was contacted by a Regional Manger who took the time to understand my concerns and address them completely. He suggested that I give the Fairfax store a try, which I reluctantly did. With the exception of a major delivery scheduling issue (which the Regional Manager AGAIN made right), I had an overall positive experience at the Fairfax location. If you're interested in shopping at Ashley, stay away from Falls Church and go to Fairfax.
Emily was super nice! She provided excellent customer service!
If I could give this place 0 stars I would. The customer representatives in the store are somewhat nice, but they hound you and follow you around the store trying to force you to buy stuff. We picked out a couch we liked and bought it. The people came to deliver it and ripped the fabric because they took off the plastic covering too soon. It took about 3 weeks and 10 phone calls to get someone who could finally help order a replacement fabric. The fabric was delivered to my home and I was instructed to call and schedule a time for someone to install it. I have called multiple times and no one can help. They say that someone will call me back and days pass without any communication. If you are just picking out a piece of furniture and expect to have no problems - then I bet this is a decent bet. But if you ever anticipate you'll have a slight issue, go somewhere else.
The initial experience after two visits to the store was average. A long day spent finally ordering furniture. I would have given them 4 stars at that point only due to the salesperson that day and their willingness to look up items. Basically to do their job. Three weeks later after consistently calling customer service for an update for delivery and realizing they had written down our mattress order incorrectly I can barely give them one star! They do not operate as a team. No one can rectify the situation after 3 calls!! I now have to call tomorrow to talk to the GM?? What is the point of having store hours from 10am to 9pm if you have to wait consistently to talk to the ONE person who wrote your order?? What is the point of even having an Assistant Manager if they are not empowered to make decisions?? Very, very disappointed with their customer service. Purchase from this store at your own risk.
I highly, highly recommend against this store. Some of the worst customer service I've ever experienced. We purchased a sectional here and we were really excited about it. The sales guys at the store were a little aggressive, but overall had a fine experience buying. (Though trust these other reviewers that you can get a better deal online. ) However, immediately after, we experienced pretty much everything that's already been noted in other reviews. There's a 2-6 week window to get the furniture to the warehouse, but we were led to believe by the salesman it would take much less than 6 weeks. It took almost 7. We, like others, would call to check in and always got a different answer on arrival date. They say you will get a call the day before to confirm your delivery time, but we didn't. They will tell you they did. Call yourself. We had to call several times to confirm the timing. Customer service - don't expect any. They will admit no fault (even when they are clearly in the wrong). No apology, no offer to help remedy - nothing. I would have loved to cancel my order but the restocking fee is steep. Can't say it enough, don't go here. Go to Ashley's website or another store. We like our sectional, but nothing's worth dealing with these people.
Be very cautious when conducting business with this store. It requires a lot of patience, double-checking their own inventory, keeping them on top of their systems. They all seem individually clueless and do not operate as a team. Also, their hands are tied when issues arise with inventory or delivery status and they are not able to communicate and make decisions without the General Manager's approval who is never available. I was repeatedly asked to call back tomorrow!! Really?? For a store that is open from 10am to 9pm??
They seemed great and helpful when I ordered my furniture, which was supposed to be delivered within 2-6 weeks. 6 weeks later and now they're estimating 8-10. No $$ back to compensate for inconvenience. Keep changing timeline when furniture is supposed to get to me when I call. Totally clueless about where it is. How can you they be this bad at getting furniture to customers?! Never again.
Very bad service
DO NOT SHOP HERE, THEY ARE SHADY, INCOMPETENT, AND DO NOT CARE ABOUT THEIR CUSTOMERS. WORST CUSTOMER SERVICE I HAVE EVERY EXPERIENCED. They have more than skeptical business practices and as other people mention the customer service experience when shopping for our furniture was similar to that of a car salesman. The store sales associates follow you around the entire time, interjecting their opinion and pretty much forcing you into a sale. When we told our sales associate we were going to stop at another place and return before we made our decision he lost all interest and was rather rude to us before we left. Once we came back and made the sale the sales associate stayed with us even once we signed the documents and were setting up our financing plan which was more uncomfortable than helpful. He kept saying how he didn't get his commission until after our delivery. . seemed super unprofessional. They truly treat you like a sale and nothing more. Upon buying the furniture, I found it was cheaper online and showed our sales associate the price difference. He then told me it would be less in store by the time the discounts were applied and shipping fees were waived. We paid about $200 more in store for the same item that was online. DO NOT MAKE THIS MISTAKE, BUY ONLINE OR FROM ANOTHER STORE LOCATION. Upon receiving our two items, the men shipping our couch told us the couch would not fit in the elevator and that this particular piece was notorious for its inconvenience with shipping and installation. He asked if we bought it online or in store and when I told him in store he told me that the sales associates are well aware of this issue and he should've notified me. MY PARTNER AND I HAD TO CARRY OUR COUCH UP 7 FLOORS because it wouldn't fit and they don't take returns unless you want to pay a 30% restocking fee + return shipping. For an item that never even made it into my house. We decided to keep the couch but due to its size once in our apartment, we decided we couldn't keep the matching chair. I called back within the first week of receiving the item to return it. I was told they don't accept returns, so I read them the return policy on the back of my invoice and said I was willing to pay the 30% restocking fee and shipping fees because it legit doesn't fit in our apartment. Upon reading them THEIR OWN POLICY, I was put on hold and hung up on numerous times by people working in Falls Church office. The manager then read me the CANCELLATION policy and tried to make the 72-hour window apply to the RETURN policy, listed in a different section. He told me I wasn't reading the whole thing. It says word for word: This 72 hour window does not apply if the customer has picked up their merchandise or schedules a delivery, in that case the invoice will be treated as a return" and points you to the section about the restocking and shipping charges. After this, he gave me a corporate number and told me to call them. I imagine I'll get the run around from them. I wish I read reviews, but here I thought Ashley Furniture is a big name brand and I've known people who have had other, more pleasant experiences with OTHER STORES.
Don't fall for their false sales. Even after buy one get one or 50% off their prices are higher than the exact same item they sell on their own website. Go here only to look at what you want, then order it online from their site.
Steer clear of this place, seriously. We were so thrilled to find a couch we really liked. We were assured it would be delivered to the warehouse promptly (though the window is 2-6 weeks, the sales guy assured me it'd only take a couple of weeks) - but it took 7 weeks for the warehouse to receive. Called multiple times, and was given a different answer every time. Delivery was awful. After a missed delivery, we had to physically return to the store prior to rescheduling just to pay them a new delivery fee in person because they "don't accept payment online or over the phone". (Seriously?) At one point we tried calling multiple times during business hours (like, 7 times) and no one picked up - not once. At no point did anyone at the store acknowledge the errors made or the lack of customer service. I'm not big on writing reviews, but man - please choose a different store. No couch or table or piece of furniture is worth the hassle. I will never shop here again.
Had a great experience shopping at Ashley HomeStore. We were greeted by Basil who was very helpful. He asked us if we needed anything, and was right around the corner when we were ready to make a purchase. They were currently have a President's Day sale, and were able to accommodate another slight discount that was offered to as we were new to the neighborhood. Basil talked us through the insurance protection and what the covers. We were very happy with our purchase and would shop at the store again.
Had a great experience shopping at Ashley HomeStore. We were greeted by Basil who was very helpful. He asked us if we needed anything, and was right around the corner when we were ready to make a purchase. They were currently have a President's Day sale, and were able to accommodate another slight discount that was offered to as we were new to the neighborhood. Basil talked us through the insurance protection and what the covers. We were very happy with our purchase and would shop at the store again.
TERRIBLE customer service experience. Of course the sales process was great with Yousef. . . . . and that's where it ends. And Yousef was of no help with my current problem. Told me to talk to the manager, who's willing to have the whole delivery cancelled. My delivery was scheduled. I told the scheduler at the time that I could not do the morning for the scheduled date. "No problem, they will call you the day before. If they can't accommodate your time, you can pick a new day. I can't pick a time for you, but you can work with them when they call you. " Guess what? NOT TRUE! I was called, and they left a message saying 8am. I called the number back that was in the VM: 443-730-9021. I had to call twice, because the first time, someone picked up the phone but they didn't answer. I called back, this time they answered. I explained the situation and gave my info. After a few minutes, I was told "Um, actually. . . you have to call the Brandywine office at 240-607-1890. " So I did. I got a recording saying to be patient, they'd be right with me. 10 minutes later I hung up. I called back. Same recording. So, I called the Bailey's Crossroads store and was told the furniture is on the truck. Nothing to do. I said "I won't be home. " I was told "No problem, they will come to the house and if you're not home, they will leave a notice. You'll be called to reschedule and you'll have to pay a RE-delivery fee. " Um. . . . NO. Not doing that. So I asked for a manager. He implied it was my fault. . . . who did you talk to? Sorry, that's incorrect. I said I would cancel the whole order. He said Ok. OK??? REALLY? And, that I would be charged a 30% delivery fee. UM. . . . NO. I don't think so. And also. . . . . REALLY? You would rather lose $3k instead of picking a different day? Unbelievable. And poor business sense.
Ashley Furniture has a decent selection and I did enjoy walking around and looking at the furniture they had. However, the two major factors in not purchasing any items was the high markup on what we wanted and the pushy car salesman like atmospher. I felt like they treated me like a niave adolescent who didn’t understand how financing worked and it appeared they were trying to force me to make a decision on purchasing something I wasn’t quite sure I wanted yet. I ended up going to Bob’s Discount Furniture and spent my hard earn money there.
I went there looking for furniture and had a great experience. Izzy helped me get exactly what i was looking for and helped me get a great price.
Small selection and angry staff. You are better off shopping online. You get a better deal and won't have to deal with impatient, sales hungry staff. At least price match the furniture to the deals online!
I went to pick up something that I saw online that I liked. When I walked into the store, the was a couple that had just walked in right before me and one that was right behind me. Both couples were immediately greeted and attended to. I didn't think anything of it. I walked the floor looking for my item and I met several customer service people none of them acknowledged me; I attempted to get the attention of one; but he made a I turn so fast ignoring me. My advise STAY OUT OF this store if you qualify as "other' A lady wearing a hijab received no service and she and her friend left after a few minutes. Very very disappointed.
Wassim was exceptionally helpful and knowledgeable; although we spent $12K, felt we received a good deal on the furniture we received! When the furniture came to the warehouse in two separate shipments, the store was willing to do two deliveries free of charge!
We recently purchased some furniture at Ashley"s Homestore in Falls Church, VA. Mr. Basil Shayeb welcomed us at the door and showed us the types of furniture we were interested in buying. He mentioned the President's Sale, where most furnishings were 50% off the marked price. Mr. Shayeb (Basil) was very kind, patient and understanding of our needs while we were looking at various items he showed us. We ultimately bought a sleeper bed and a regular bed that we liked. He then walked us through the entire process before Shannon did the paperwork required for the two purchases. I would like to commend Basil Shayeb and Shannon for their professionalism in selling us the furniture we wanted. They were polite, did not rush us into buying anything, but showed us what they thought we needed. I will highly recommend Basil and Shannon that the management please give them $10.00 each for their outstanding efforts in helping us make our choices. When we visited Ashley Homestore in Falls Church, we were only interested in looking, but with Basil and Shannon help we actually purchased over $1400.00 of furniture. Thank you Mr. Basil Shayeb and Ms. Shannon for your great help. David & Judith Rybak Falls Church, VA
I wish I could give no stars. Do not, i repeat do not order anything from this store 1) sales representative although polite, is clueless about store policy and procedures, hence you will recieve incorrect or no information at all pertaining to sales purchases. For example, furniture wil be delivered 2 months after purchase date. 2) employees have no empathy or customer service skills when they are aware of a customer experiencing difficulty during a transaction involved with them. For example, offering customer to deliver some furniture on one date, and because other pieces have yet to be delivered after 5 weeks, customer can pay additional $150 when remaining furniture is deliveres to warehouse. Like seriously???, 3) Delivery day finally comes, delivery driver decides to leave and not deliver furniture because he drove to a "closed gate"... like seriously, are you stupid. Obviously your at the wrong military gate , clearly humans have to enter and exit, if the gate you pulled up to is closed, at least call the customer so I can direct your stupid brain to the right location. 4) return policy: they charge 30% ok 2k to return furniture, you have yet to recieve. Gladly paid to rid my memory of this horrible experience!!!!
I experienced almost every complaint described in the seemingly endless list of negative reviews for the Falls Church Ashley HomeStore. I bought a leather couch, and a matching coffee table and end table. The following bullets summarize the issues I have with this furniture store: - The salesman (who out of courtesy I won't name) was friendly but somewhat fawning, which is not a sales tactic that works on me. Most annoyingly, he didn't seem to know much of anything about the leather couches. It was only through my own efforts that I was able to confirm that the exterior surface of couch I was interested in and eventually bought was real leather, as opposed to blended leather, "performance" leather, faux leather, etc. In general I think it's reasonable to expect sales staff to know basic facts about the products they're selling, and the more expensive the products, the better command of the information they should have. - Ashley's overall pricing scheme is pretty inane. It seemed like the sticker price of every single item in the store was ridiculously high but also "on sale" for 50% off, but it's clear that every items in the store is constantly on sale for 50% off, and if consumers realize that, which I think they do, then the effect of the sale, which is not really a sale if it's continuous, is highly diminished. It's really just an added layer of complexity that'll just annoy an educated customer base. This is more of a corporate issue than a swipe at the Falls Church location, but I felt worth mentioning. - The salesman led me to believe that even though the delivery window is 2-6 weeks I'd likely have the items within 2-3 weeks. I know now that he just said that to entice me into the purchase on the basis that for most customers sooner is better than later. At the time I had no reason to disbelieve his so I went for it. Like many other reviewers, I started calling in at around 3 weeks and every time I called I received different information about which of the three items I purchased were in the warehouse and when the other items would arrive. This uncertainty and inaccuracy was a problem for me because I had made arrangements to sell my existing couch and coffee table. I expected exact dates; Ashley gave me the run-around. At around the 5 week mark I threatened to cancel the whole order. Finally, at 4 days before the 6 week mark they called to schedule delivery. - The delivery was uneventful, even pleasant, but the salesman keyed in the wrong end table so what arrived was not what I ordered. I sent that back with the deliverymen (eventually for a full refund) and ended up being rather displeased with the quality of the coffee table. When I called to inquire about my options for returning the coffee table I learned that I only have 72 hours from the date of the delivery to return it to the warehouse in Brandywine, MD and that I would be on the hook for the now infamous 30% restocking fee. Alternatively, I could pay Ashley $100 for them to pick it up plus the 30% restocking fee. I was so unhappy with Ashley overall that I decided I'd rather suffer the 30% penalty than be stuck with a constant reminder of this altogether unremarkable experience, so I rented a truck, loaded up the coffee table, then drove to Brandywine and basically dumped it onto their loading dock -- good riddance! Final remarks: the themes in all the negative reviews would be easy for someone at Ashley to tease out, categorize and remedy. Any first year MBA student would be able to develop some common sense recommendations for improving its 2 star Yelp rating. I've stayed at roach motels like Econo Lodge and Red Roof Inn where everything smells like cigarettes but even some of those places that have better reviews than this Ashley HomeStore in Falls Church. But ultimately the average net worth of the customer base should not dictate things like customer service, return policies, and things of that nature. I'm certainly never going to shop there again and I doubt my family and friends will either.
I came to this store to purchase a sofa chaise - I knew exactly which one I wanted. However, the customer sales person, Sarah, who ended up helping me had to explain that a physical store differs from the website, which is a different warehouse. So I looked for other options and found one I liked. It was marked over $1000, but with President's Day, was reduced 50%. I had a good and fast experience at the store...until I got home and saw that online, the couch was $429.99. I called the store and asked for a price match. Sarah called me from her cellphone and texted me numerous times. The manager also reached out. This process was very frustrating because Sarah was telling me to come to the store and the manager told me I can scan and fax. The price match was accepted and I received a quick refund. Overall, it was a fast process and a great deal. The communication with the customer service team was a little confusing, but many folks were there to help me out.
I would give it a -5 if possible. I purchased a three piece reclining couch in December. It was delivered in beginning of January but one section was too big and we attempted to return the section. It cost us $69 and a trip to the store to pay for the pick up. The heating element in the couch stopped working 5 days later. I had purchased the 5 year protection plan. When I called to have it serviced I was given the run around that it was a manufacture issue and to call the store. 3 phone calls later I was told someone would call me in 5-7 business days to schedule a time for the repair personnel to come to the house. I find this unacceptable to have a broken $6000 couch less than a month after purchase and would have to wait over 2 weeks to have someone come repair it. I asked the store for a refund in which case I was give the run around again. I agreed to pay the 30% restocking fee and another $100 for them to come pick up the couch. They currently have the couch in their possession and still have not issued the refund. The customer service is AWFUL!!!!!! Everything is a 3-5 business day wait. They picked up the couch last Friday. I had to wait until Wednesday to confirm it was picked up with the warehouse to attempt to get my refund. They issued half the refund but not the second half. I spoke to corporate yesterday who told me to go to the store today. I had to put a dispute in with my credit card in order to get any action done from this company. Ashley Corporate said I had to cancel the dispute in order to get the rest of the refund. I was told today I will have to wait another 3-5 days for the system to process the canceled dispute request and return to the store to get the other half of my refund in 3-5 business days. DON'T WASTE YOUR TIME OR MONEY AT THIS STORE!!!!!!!!
We just moved to the area and a new house...all with a new baby. We needed furniture and didn't want any hassle. The folks at Ashley Furniture (particularly Izzy) gave us the help we needed without the hassle. Izzy was very friendly and helpful, but gave us the space we needed to look around. We couldn't have asked for better.
AWFUL, AWFUL AWFUL!!!!!!!!!! My husband and i got orders to move to Washington DC so we decided to invest in a new couch and chose to go to Ashleys Furniture. the couch didn't end up fitting up our stairs so it was returned and Ashleys told us we could come by in 24-48hours and select a new couch. we picked our new couch out, which ended up being cheaper and they tried to make us PAY MORE!!!!!!! these crooks came up with every excuse in the book as to why it was going to be "more money" we denied and now they refuse to refund us our $1,600.00 needless to say, DO NOT WASTE YOUR TIME OR MONEY. also, the prices listed on the website are not accurate vs the stores prices.
I did end up purchasing furniture on this visit. The sale staff was very helpful, but also intrusive on the process. Being followed around the store and stared at while trying to make a large financial decision is unhelpful. The knowledgeable and otherwise polite staff I dealt with were great otherwise. After purchasing my furniture I attempted to locate the model online to share images with friends/family, but the receipt has no detailed information of the items purchased. The item # does not match up with any website numbers. I did find what I believe to be the furniture I purchased, except it is listed at almost 1/3rd of the price of what is in the store. Over 200$ less than the 50% off sale price. In the end I paid roughly the same as the online price after additional discounts due to purchasing the warranty, which seems like a solid investment. This is a deceptive business practice and I'm not likely to shop at an Ashley Furniture store again or recommend it to others, unless in the end I am wrong about the model I found online.
I was asked to pay a higher price for a floor model than what I could have gotten in the Ashley's website (new with free shipping) and no deal was made to match or provide a reduced price to accommodate delivery. Sad. No sale.
So far, I'm incredibly disappointed. The recliner I purchase was delivered yesterday. It doesn't feel like the one on the showroom floor at all. The tension for the back of the seat is too loose so it wont hold you up. It slowly slides back until its all the way back. I called the store to ask what my options were and they told me I had to pay $150 to have someone come pick up the chair, then I would get store credit, then I could pick another chair, and pay shipping again. So at that point I would have paid $60 for initial shipping, $150 to return a malfunctioning chair, and I'll have the "opportunity" to pick a new one AND pay for that one to be shipped $60 (~$320 in shipping). For a $500 recliner. "I'm sorry that's the contract you signed" was the response I got. I wish I read the reviews on this store before going in. Buyer Beware. I'll update my review if they address my issue satisfactorily. The manager is supposed to call me. Edit: they never called. They never made it right. I had to use bungie cords to "fix" the tension. I should have gotten a la-z-boy. This store sucks.
Obviously inflating prices for "sales promotions" In December, I bought a sofa from Ashley furniture. I went here first to see it in person and the listed price was something like $550 "with free delivery". I ended up ordering it online and it was $479 + $60 delivery fee. So obviously the store doesn't offer free delivery. Last week I get a coupon in the mail, 60% off one full price item. I go back today and they're apparently having a 50% off sale. I look at the same couch I bought in December, and the listed full pics is $1,170. I look online, and the listed price is $499. So again, they are CLEARLY inflating their prices. They never actually have a sale. When I asked the sales guy about it, very loudly in front of a family that was looking at the same sofa, he fumbled over his words and insisted $1170 is the retail price. This was a loveseat. No way a loveseat from here should cost $1170. If you must buy from here, just go test it in person and then buy the same one online. It will get to you just as fast for at most the same cost as it was in store.
My husband and I had bought a sectional with an ottoman back on Dec 8, 2018 and we are still waiting on delivery to the warehouse. Everytime we look at their website and call the dates keep getting pushed back and now looks to be towards the end Jan (7 -8 weeks) just to get to warehouse, not to mention scheduling delivery. Each week as we get closer to the estimate date for delivery to the warehouse it gets pushed back (4 date changes so far). It's just ridiculous because we were told initially the furniture could be delivered early Jan before I would into labor with our first child in Feb.
*BUYER BEWARE*DECEPTIVE SALES PRACTICES* If I could give zero stars, I would, after the experience I just had. I typically don't shop at rinky-dink furniture stores like this because I know they have a tendency to prey on people who are marginalized in society and don't know their rights as consumers. Well, this time they messed with the wrong person. My elderly mother insisted on purchasing a few pieces of furniture for my new condo and this is where she wanted to shop since she has an account there. After being pounced upon by their pushy sales staff, she ultimately purchased a full-sized mattress, a box spring and a small sofa for me. But when I re-measured my new bed, however, it turned out to be a size full extra long -- not a regular full. So, I needed to return the mattress and box spring since they would have been the wrong size for my bed. When I checked the sales contract (photo attached), to my surprise, it said orders could only be cancelled within 72 hours of purchase. Huh? After realizing it was the last day I could cancel under this absurd policy, I called the store to cancel the mattress and box spring (I'd initially planned to keep the sofa), which I figured wouldn't be a problem since those items were back-ordered anyway. Problem 1: the store's phone number doesn't allow you to speak with a live person. You have to leave a message with hopes that *maybe* they'll call you back before your 72-hours are up. So then I check the salesperson's business card, where he'd written his cell number. Problem 2: I called his cell and he tells me that orders can only be cancelled in person, at the store. What? I told him the sales contract says nothing about an in-person requirement for cancellations. He says that it was posted on the wall when we checked out. Is this 2019 or 1954? I ask for a manager. I get a receptionist. Receptionist sings the same song. I ask for a manager again. She says he's busy, but can call me back. I ask her when he will call me back because I'm pushing the 72-hour limit. She can't give me an answer. I ask for the managers' name. She says "Ray. " I say, "Ray what?" She says she can't give me his full name. Really? So I ask her to have "Ray no-last-name" give me a call. All of the foregoing issues are Problems 3 through 6. Meanwhile, I hit Problem 7: I have to get in my car, in the snow, to head to the store because at this point I don't trust these people and it is clear they are shady as you-know-what. While driving to the store, Ray, the poor excuse for a so-called store manager, calls me back. This begins Problem 8. He proceeds to talk down to me in a condescending tone, lecture me, threaten me, and worse, misconstrue the store's obligations under state and federal consumer protection laws (for example, he told me "we don't have to disclose all of our policies to you" and "whatever is posted on the wall is a part of your sales contract. "). Oddly enough, when I arrived at the store ready to confront him (and his stupid policies) in person, he was nowhere to be found. That was Problem 9. As an aside, it's funny how some people can be so big and bad over the phone, yet turn out to be complete cowards in person. Even after the receptionist called out for him to come to the front desk, he didn't (mind you, the store was completely empty, so he clearly wasn't "busy. "). Instead, Mr. "Ray no-last-name" had the front desk staff handle my cancellation. By this time, I'd decided to cancel the order in its entirety and was able to do so without issue (unlike "Ray no-last;name" the guy who handled the cancellation was professional and courteous, as was my salesman, Basil). I requested copies of the non-existent store policy about in-person cancellations that everyone informed me about AFTER THE FACT, but not at the time of purchase and was told they didn't have a written policy to give me. That's Problem 10. So I took pictures of the signs on the wall (photos attached), asked for their corporate information (apparently, they're a franchise operated out of WAREHOUSE in Brandywine, Maryland (see attached photo), and they again refused to provide a name for their corporate manager). In any event, my mother will be cancelling her store account, and I will be filing complaints against this store with each of the state consumer protection agencies (usa. gov/state-consumer/v…) as well as the Federal Trade Commission's Bureau of Consumer Protection. This store's unfair, deceptive and fraudulent business practices must be exposed, investigated and put to an end, and I'm happy to be the one to make it happen. In the meantime, DO NOT GET TRICKED AND RIPPED-OFF BY THIS AWFUL COMPANY. Please send me a direct message if you'd like to share your experience with this disreputable establishment (I see there are lots of other 1-star reviews) and would like to join-in on the complaints. There is power in numbers.
*updated and improved review Original review - Bait and switch. Do not go here if you want your furniture in the next 2 months, or if you want any information about your orders. I bought a couch 6 weeks ago on Black Friday and was told it would be delivered “between 2-6 weeks but probably sooner.” Ashley has not contacted me once unless I called them first. I have called 8 times and get the same answer: “No idea.” This is because Ashley doesn’t actually have the item you bought. If you push for more information, you’re told they “have an ETA in their system,” but you are cautioned that this changes daily and means nothing — It is also not even Ashley’s ETA: The “delivery company” has your furniture, which is separate from Ashley, and they make all the decisions about when furniture is delivered without telling Ashley. This mythical ETA isn’t even for when it it delivered to YOU - it’s for when it’s delivered to Ashley’s own store. Then you have to arrange delivery as a separate endeavor on another day. Examples: On Dec 26, I was told ETA was “tomorrow”; next day, ETA became Jan 3. Today, Jan 3, I’m told the “new ETA” is Jan 14. Keep in mind I bought this couch Nov 23. The ONLY REASON I am giving this Ashley 2 stars instead of 1 star is because this location’s staff is lovely. Everyone I have spoken to on the phone has been kind, reassuring, patient, and empathetic. I understand it is not the employees’ fault, it is the corporation’s ridiculous bait-and-switch delivery setup. So I guess if you want to be frustrated with a bait and switch scheme and missing furniture, but also be consoled by really nice people, this is your spot. ***updated review: the day after I wrote this review, I got a response on Google from Ashley furniture. I emailed their customer care center as requested. I then got a phone call from a woman who said she had extensively researched my order and the couch itself. She said she called warehouses in multiple nearby states to see if they had my item and could deliver it sooner, personally contacted the delivery company to confirm delivery on Jan 14, filled me in on the status of the item, available couches, and more. I did not get her name but she was lovely, and she clearly spent a great deal of time and effort trying to rectify the mistakes and miscommunications. I greatly appreciated the timeliness of their customer care center response and the effort they went to on my behalf. I hope to see my couch next week :)
Misleading sales people, intentionally will withhold information from you. Aggressive tactics, distinctly worse experience than buying a car. Pro Tip: find what you like in the store, check the Ashley website and find the same item for significantly less. The "sales manager" will then struggle to match that price, despite them arbitrarily (plus the hidden delivery fee). Would not recommend this store and experience to anyone who values getting a fair deal.
Horrible experience. My wife and I were in the store Saturday, placed an order for a sofa and console table. Sunday we happened to be looking online at Ashley's website and the prices were more than $300. 00 less. We immediatley called the store and were told the manager was busy and left a message. We then got a call back and said to please hold for the manager. 40 minutes later we were still on hold and the manager never came to the phone. We called back and were told they were busy (then why CALL US and ask us to hold). We went into the store Monday and with our print outs from the website. The manager, Milad Parsai could not have been more rude. He did not care if we cancelled our order or not, he started speaking so poorly to us that we decided to cancel. My wife handed him the credit card it was on, and he threw it back at her saying he didn't need it. I mean actually threw it. Our sales rep was standing there the whole time, Basil, and did nothing. If anyone has a number or email to the CEO of the company please pass it along, as I would like to reach out to him to tell him of our horrible experience and quite honestly one of the worse experiences we have ever had with a retailer. Do not go to the Falls Church, VA store unless you want to deal with one of the rudest people in retail.
I called to cancel an order made an hour earlier at store because the price is a lot cheaper online, and it's not delivered in another 2-6 weeks anyway. However, the manager wanted me to come to the store to cancel it?!? I did say that I lived half an hour away and it was not convenient for me to come back. And then he just became rude, "You lived in Alexandria?". I replied "yes". He said, "it's not half an hour away". It was NOT HIS BUSINESS at all about how far I live from the store, also, try zip code 22308 and see if it's close to 30 mins (28 mins without traffic to be exact). Why would I come back to have them trying to work something out about the order or attempting to sell me something else when their customer service is that bad? Why can't he just cancel my the order like any other stores could do. The manager hanged up on me after I insisted to cancel it through the phone. I am filing charge-backs on both the card I paid for tax and the card opened with Synchrony when I made the order.
My wife and I went to this store roughly 2 years ago to buy love a couch. They were coincidently having a "sale". Mind you none of the furniture had the sale price (just an outrageous overprice figure that they put in to make the "sale" price good look). Once we found a couch that we were serious about. The sales agent had a pricing sheet, with the information regarding the price of that couch. The price they gave us for that one couch that we were interested in was: regular $2,200 on sale for $1,300. I still thought that was high, we looked on the web and found the exact same couch for $589. When I asked about price match they said no. So we walked out and purchased it on the web . Best part was i didn't pay for shipping! Store seems mediocre and a joke at best. I wouldn't bother taking my business here. FYI the web I found the couch on was www.mmfurniture.com
I ordered chairs and a sofa about one month ago, however when I received them they were damaged. Even though I called several times, they have not yet replaced them or repaired. It's worth to mention that we have bought 5-year guarantee. It is one of the worse customer service I have ever seen. DO NOT BUY FROM THIS STORE IF YOUR TIME AND MONEY HAVE VALUE FOR YOURSELVES.
I called to cancel an order made an hour earlier at store because the price is a lot cheaper online, and it's not delivered in another 2-6 weeks anyway. However, the manager wanted me to come to the store to cancel it?!? I did say that I lived half an hour away and it was not convenient for me to come back. And then he just became rude, "You lived in Alexandria?". I replied "yes". He said, "it's not half an hour away". It was NOT HIS BUSINESS at all about how far I live from the store, also, try zip code 22308 and see if it's close to 30 mins (28 mins without traffic to be exact). Why would I come back to have them trying to work something out about the order or attempting to sell me something else when their customer service is that bad? Why can't he just cancel my the order like any other stores could do. The manager hanged up on me after I insisted to cancel it through the phone. I am filing charge-backs on both the card I paid for tax and the card opened with Synchrony when I made the order.
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0% interest for 72 months‡‡ with select mattress purchases - In-Store Only
On in-store purchases of Tempur-pedic® or Beautyrest Black® mattresses made with your Ashley Advantage® Synchrony credit card at participating locations from 10/29/2024-12/9/2024. Equal monthly payments required for 72 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
‡‡Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and related optional debt cancellation fees, and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next cent and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.
