Ashley Store
Open today: 10:00 AM - 09:00 PM
The Ashley Store at Fredericksburg has designer, popular, unique, and trendy furniture for every room in your home! From living room furniture, dining room furniture, bedroom furniture, home office furniture, outdoor furniture, and a wide assortment of accessories. We are not just a furniture store, Ashley Store Fredericksburg carries America’s Top Name Brand Mattresses from Tempur-pedic, Sealy, Simmons, Beauty-Rest, Purple, and our own Ashley Store Sleep line. Need furniture fast? No problem, we make it a priority to stock a large selection of furniture, mattresses, and accessories available for immediate delivery or even pick up. Come visit America’s largest Furniture and Mattress Store. We are located in Central Park Plaza.
Welcome to you Ashley Store, Fredericksburg! If you’re ready to begin your furniture shopping and upgrade your home décor in Fredericksburg, VA. Come visit Ashley Store! We have an amazing team that are trained as consultants, not just salespeople. Our goal is to ensure we are Inspiring the love of home and enriching the lives of those around us. Our home furnishing consultants are ready to help you find your unique style and create the space of your dreams. At Ashley Store Fredericksburg, the sale doesn’t end once the purchase is over. It ends once the furniture is delivered, and our guests are completely satisfied. At Ashley Store Fredericksburg, we have popular, unique, and trendy products in all categories, including living room furniture, dining room furniture, bedroom furniture, home office furniture, outdoor furniture, and a wide assortment of accessories. Your Go-To Mattress Store in Fredericksburg, VA Only at Ashley Store Fredericksburg will you find a large variety of mattresses in our Ashley Store Sleep Shop. We carry America’s Top Name Brand Mattresses from Tempur-pedic, Sealy, Simmons, Beauty-Rest, Purple, and our own Ashley Store Sleep line. Our Ashley Store Fredericksburg sleep experts will ensure to help you find a mattress to fit your specific needs so you can sleep your way. How to Find Us? Ashley Store Fredericksburg is easy to find. We’re at 1461 Carl D. Silver Pkwy, in the Central Park Plaza near the intersection of Interstate 95 and State Route 3. We are open Mondays - Saturdays from 10 a.m. to 9 p.m. and Sundays 11a.m. to 7 p.m. Please call us at (540) 792-4139 to learn more about Ashley Store in Fredericksburg, VA, or schedule an appointment with one of our Home Furnishing Consultants.
Particle board palace. Why is it impossible to get products made of solid wood
Halim Baktash was a phenomenal salesman. His knowledge and personal testimony about the tempur products sold us
Simplejoy couch Had a very nice Sales Associate, couch came in a week for pickup, and got a great Black Friday deal. Problem was back couch cushions were sewn uneven in the center part of cushions, noticeable and one had a VERY noticeable gathering of fabric where stitching got messed up.
Navin from Ashley Furniture of Fredericksburg on Carl D Silver P’way offered amazing customer support for all my varying questions and concerns. He provided courteous and professional engagement. I will recommend Navin!!! Also, the prices were great and my items seem to be of great quality.
We had a great experience with Halim at the Fredericksburg VA location. He was personable and funny! He answered every question I had as well. Would highly recommend.
Chevron was a wonderful salesperson. Quick in and out. Financing was convenient and quick processing.
Shavon and Noor were amazing to work with when purchasing my new furniture!
Mohammed and Noor - both were excellent, professional, and very easy to ask questions. We will be recommending them to our friends.
Elijah was my sales person, very detailed with assistance. Did very well with explanation and demonstrate of the products. Very happy customer
The salesperson Sade McClain was very professional. She took time to explain the protection policy how many years it covered and all the necessary details.
Brianna and Sade were so warm, friendly, engaging, and overall a delight to speak with! We bought a dining room table for our new home! These ladies were very helpful however not pushy by any means! Zuhal helped us settle our transaction and was beyond friendly!
I worked with Elijah today and found items I really liked with his help! I’ll be back again.
Great service from Shayne in Fredericksburg!
Good experience shopping here Thanks to Sada, very helpful and accommodating. We love our new couch too!
We had a great experience. Paul Moore was phenomenal. Thank you for all you’re help.
All i have to say is it has been an absolute pleasure! From the moment we walked through that door & were greeted so kindly by Sadè to being able to walk out of there pleased with my purchase. I’d definitely come back again and again. They would not let me leave the store without trying everything in their power to make it happen for me. Sadè spent 4 long hours with us, which didn’t even feel like 4 hours due to her beautiful customer service. Also the rest of the employees were super nice at check-out. I am happy happy! Got new living room set delivered to my door right before Thanksgiving! ❤️
Paul at the Fredericksburg store really took the time to help us and was so patient when we were indecisive! He's just great!
Paul Moore was absolutely amazing helping us with our purchase !!! He is very personable!!!!and I will come back to see him on our next purchase!!!
Friendly , welcoming , knowledgeable. Elijah was an amazing person to work with.
Paul Moore was patient, honest and charming. Paul was also clear and concise explaining furniture and payment options. It was a great buying experience.
Paul is amazing very helpful
Halim was very helpful and professional! He help my family find their dream bed set for their new house!
We had great service from Halin he helped us find the perfect bed frame!
Bryanna and her Manager Noor provided exceptional service! Their professionalism, warmth, and attention to detail made my experience outstanding. Highly recommend this amazing team!
Paul Moore was fantastic to work with. Highly recommend working with him. He was very patient with me and my wife.
Paul was knowledgeable when it came to both mattress selection and power chair. Besides being very pleasant to work with.
Paul made our entire buying experience so easy! He was super helpful and informative. Go see him for all your furniture needs! 10/10
Fre, our salesperson was great! She gave us space to browse but kept her eye on us from a distance and was readily available when we had questions. She was friendly and very knowledgeable about the product. She was quick to respond via text after we left but did not blow our phones up unless we initiated contact. We did not purchase the first visit. We explored our options. We were so pleased with our experience that we did return 2 days later to make our purchase. The store manager was also very personable. We will definitely return to this location for any needs we have in the future. Melanie Cooper & Roy Crane
Great customer service, friendly and patient people. Shavon truly blessed me with help to pick the best furniture selection for my house.
I went in to look at mattresses, just to look around- not anticipating buying anything. But I ended up finding a tempur-pedic that I really liked and Paul was there checking in throughout the whole process. Not in the pushy way some furniture sales men can be, but he just kept popping up asking if we had any questions, if we needed anything and it really helped me feel a lot more comfortable choosing a mattress not having someone breathing down my neck at every turn. Paul was great and I'm very excited to get my new mattress set up!
Mr. Paul Moore has been exceptionally helpful during our visit and purchasing process! Looking forward to future business with him.
COMMENT UPDATE - Recommend not posting comments until products and/or promises are delivered or fulfilled.
Jared Chisholm was very patient and charismatic. Helping us decide and choose good and affordable furniture
Excellent customer service by Mohammed and Noor. Will definitely recommend to friends.
Fre and Noor were very helpful the moment I walked into the store. Fre was patient and helped me find everything that I needed or wanted. Thanks!
Thank you, Bryanna!
Bryanna was our sales lady and was wonderful! Friendly knowledgeable and polite! Found our perfect couch and happy customers!
Elijah made my experience among the best I've ever had, and I enjoyed dealing with him. He was extremely accommodating and went above and beyond to make sure that every thing was taken care of from the beginning to the end. The entire process was made pleasant and pleasurable by Elijah, who was not only very helpful but also very relatable. He gave me advice that was sincere and tailored to my requirements after taking the time to learn about them. Elijah, I appreciate you going above and beyond!
Elijah was a great salesman and allowed us time to browse without hawking us. He was knowledgeable and friendly and asked good questions. Also offered extended warranty without pushing it on us.
Mr. Navin was wonderful and was very helpful and customer friendly. We are excited about getting our new furniture. I would suggest everyone to ask for Navin.
Shavon was amazing!!! She helped us find just the right living room furniture we were looking for. Very professional, patient and knowledgeable about the upgrade since I last bought my furniture. I look forward to working with her in the future!
I bought new living room furniture tonight. I must say Mohammed was very kind, patient, and sincere. Highly recommend him for future purchases.
Low pressure sales, let’s us walk around and shop without much bother.
My wife and I recently had the pleasure of working with Halim at Ashley Furniture, and we were truly impressed. From the moment we stepped into the showroom, Halim’s warm and professional demeanor immediately put us at ease. His deep knowledge of Ashley's diverse product line was evident, and he effortlessly guided us toward pieces that perfectly aligned with our style and budget. Halime's ability to listen attentively and understand our needs was truly commendable. He patiently answered all our questions, offering expert advice and creative suggestions. We were so delighted with his assistance that we ended up revamping two rooms instead of just one! Highly recommend!
Paul Moore was extremely helpful and patient the ENTIRE time of my visit. Also very patient with me, and such a sweetie! Thank you Paul, and thank you Ashley’s!
Bryanna and Noor were AMAZING!! Highly recommend!!
Paul was attentive and helpful. Quick and easy transaction to get our sectional.
“As longtime customers of Ashley Furniture, we’ve always appreciated the quality and durability of their products, and this recent experience was no exception. Naveen, our sales representative, made our visit especially memorable. From the moment we walked in, Naveen’s warmth, kindness, and understanding of the buying process reassured us that we were making the right choice. He carefully listened to our needs, answered every question, and ensured we felt confident in our decision to invest in quality furniture that we know will last for years to come. Thanks to his dedication, we left feeling assured that we got the best deal on pieces we love. Thank you, Naveen, for your exceptional service!”
Halim was great and so patient showing serval options of what I needed.
Elijah was very helpful with finding our old order to purchase matching sectionals. Thanks for the help!
Halim was very knowledgeable and friendly. Made us feel comfortable and was willing to work with us. I would recommend him to anyone. Update....changed from 5 to 3 due to delivery/ pickup issues
Our Sales person was Navin. He was a excellent salesman to work with. Knowledgeable, honest, and knows the products.
Paul did a great job! Great customer service.
Navin was very helpful and patient with us and helped us find the perfect table. Appreciate his exceptional customer service
My husband and I went into the Ashley store in Fredericksburg, VA. We were met by Paul M. who assisted us in purchasing 2 Tempurpedic pillows. He was very knowledgeable about needs and their accessories. He even gave us some information on our bed that we did not know! We are so glad to have stopped in and was serviced by Paul. Will definitely purchase from him again!
Paul Moore was great. He walked us around the store to different couches when we asked for a specific color so we could see which we liked and provided excellent information about each one
Sam was very professional in assisting with my furniture purchase.
I placed an order for a dining room table here and they mentioned it would take two-three weeks. I called at week three and they ended up delaying 3 times every for the 3 times i called back. Then delivery date is set, and they tell me that the pieces were damaged. Ont top of that I had a previous coffee table that when they came to install it, didnt even do the complete install. Their furniture is nice but dont know how to take care of anything else after sale.
Shavon and Noor were very helpful and not pushy. We found what we needed and then some. A great experience and hopefully delivery goes well.
Paul Moore was an absolute gem helping us purchase our sectional. He is quite knowledgeable and was so easy to work with. He also had us laughing the entire time! Ask for him if you decide to make any furniture purchases.
We had a wonderful experience with Mohamed and Noor. They helped us find everything we needed for our new home. Thank you!!
The salesman was very nice and very helpful and helped us with our sale his name was Paul Moore..Thank you Mr. Moore fir great service
We had a stunning experience looking for a new bedroom suit and mattress! Halim was extremely knowledgeable and provided us with a lot of options. We were pleasantly surprised by how little he pushed the sale and we felt incredibly comfortable. We’re thrilled about the purchase and recommend getting your new mattress with Halim!
Friendly and pleasant experience. Fre was very helpful and allowed us to browse the store and find exactly what we wanted. She showed us a few different options and provided pricing for each. It was a pleasure working with her and the store manager.
Shavon , Was so helpful and kind . She was so patient with uss 10/10 recommend!! ❤️
Shavon did an excellent job. Go see her!!
Great service! Shavon was awesome, very knowledgeable and friendly. Will be back again.
Mohammad and Noor were a great help! Will definitely come back to buy furniture from them!
Mohammad was great. I will come back to him for more purchases in the future. I had a great experience. Thank you Muhammad!
Fre assisted me at Ashley Furniture today and she was wonderful. Fee was very friendly, informative, and not pushy. She helped when I had questions and also let me browse when I wanted to search for things on my own. She made the application process a breeze and added a lot of value to my shopping experience (I just moved here and this was my first time buying new furniture for my own place)! I highly recommend checking this store out for your home and furniture needs.
I had a fantastic experience at Ashley furniture in Central Park, Fredericksburg VA. We were greeted by Jared and left to browse on our own. I liked that I wasn’t followed and “sold” something with high pressure tactics. When we had questions, Jared was extremely helpful. He even rearranged furniture to help us visualize the setup. I feel like we got great furniture at a great price. The manager, Noor came to speak with us and gave the entire experience a hometown feel. Wonderful experience and Jared earned our business for years to come.
Paul Moore is an exceptional salesperson. He is very pleasant and knowledgeable about Ashleys products. Thank you Paul!
Shavon was extremely attentive and showed us every sectional that could work for our space
Angie was amazing she helped us with our questions and got us out quick after our purchase
Going into the store to pick out furniture is definitely easy and great because they know that you are going to be spending a lot of money so the customer service is excellent. It’s after you leave the store that the customer service goes completely downhill. Six months later, we are still waiting on a final piece of furniture. Only to be told that now it’s discontinued and not available. So now we have a bedroom set with a missing nightstand and so we either have to drive an hour to go pick up a floor model that’s probably all banged up or get store credit and get something different which won’t even match our bedroom set because they won’t give you your money back. Absolutely the worst furniture store I have ever dealt with and will never ever give them another dollar from our money. Do not recommend! Complete rip off!! Also don’t recommend writing good reviews right after making your purchase. Wait until all of your furniture has hopefully been delivered. **update… My husband drove 2 hours round trip to go to another Ashley Furniture location to pick up the floor model final piece of furniture. No thanks to the sales associates at the Fredericksburg location. For months I have had to constantly call the store for updates since it took 6 months for all of the furniture to arrive. They apparently didn’t think it was important enough to call us to let us know a piece of furniture we ordered was now discontinued. Why would they…when they are in possession of our non refundable money. That’s after the sales associate Paul forgot to order my son’s dresser and nightstand. He finally ordered it 3 months later after the second delivery showed up with missing items. What a nightmare dealing with that store. I like our furniture, but don’t recommend Ashley Furniture EVER!
Angie and Noor were super helpful in finding us the perfect mattress and were super helpful during the process!
Disappointing Customer Service and Delivery Experience While Ashley Furniture offers a wide selection of products, their customer service, manufacturing quality control, and return processes leave much to be desired. We purchased furniture in February 2024, with plans to receive them in August. The problems started during the delivery process. Although we specifically coordinated for an August delivery, we discovered the couches were on backorder with no clear communication from Ashley from February through August. Modifying an order before delivery was unnecessarily complicated, requiring multiple calls with long wait times of 10–20 minutes each. Communication overall was poor—per the representing on the phone, when trying to coordinate the delivery, customers are only notified 15 minutes before delivery and are expected to accept shipments at extremely inconvenient hours, sometimes as late as 12-3 a.m. In contrast, companies like Sleep Number have set a higher standard by providing consistent updates, allowing easy online order adjustments, and offering genuinely supportive customer service. Ashley Furniture could significantly improve by adopting a customer-first approach. As if the delivery issues weren't enough, when the couches finally arrived, one had a cigarette stain on a sewn-in cushion—an unacceptable quality oversight. Shockingly, they sent the same damaged couch again 1.5 weeks later. Now, one month after the original delivery date, I am still waiting for a resolution. I had previously heard of bad experiences with Ashley Furniture from two other people—one in Durham, North Carolina and another in Concord, California—and hoped this store would be different. Unfortunately, it seems Ashley Furniture's poor processes are a nationwide issue, preventing employees from delivering the best service they can.
Shavon and Angie are great! Took the time to show us all of the couches that met our expectations. Great service!
Great service
Paul was amazing helping me and my family find the perfect sectional sofa to enjoy for the holidays. He was wonderful at making sure I was in love with my selection and made the process so easy! Thank you so much Paul!!
Navin helped my family and gave us a great deal for everything.
Shavon & Noor were so friendly and pleasant. We walked in, were greeted, & told they’d be around to check on us. We didn’t feel like we were being sharked and surrounded by sales persons waiting to gain their biggest sale. I sincerely thank this staff for their kindness and patience. I can’t wait to get our new mattress!
Paul was great!
We had a fantastic experience at the Fredericksburg location. General Manager Noor listened to our concerns and was able to help us select the perfect mattresses. Shavon was amazing at helping us color coordinate with the color of our new wood flooring and find the perfect bedroom, living room, and dining room set. Highly recommend this store and working with Noor and Shavon. You won’t be disappointed!
Sam Waters is amazing. She is very professional, kind, respectful, knowledgeable and charming. She made the entire purchase of the bedroom furniture very comfortable. I will request her assistance for any additional or future purchases. /s Earl
Noor and Shavon were excellent!!
Sam was awesome helping us pick out a dining room table. That said... Bought a dining room table set, spent the day waiting for delivery. Called T&T, and was told delivery was 10-20 minutes out. Awesome! An hour later, I call back to find out it was never put on the truck due to unspecified damage, is the only one in the warehouse, and a replacement won't arrive at the warehouse for 15+ days before delivery can even be rescheduled. Tried to get clarification with Ashley Customer Care, who can't work with anyone that doesn't have a product in the home. Outside their scope. Rep suggested I call back and speak with someone at the store... Not so awesome... Called the store to cancel the order and get a refund, speaking with the Customer Service Manager, only to find out that I need to get approval from the Ashley Accounting department before I'm allowed to get a refund for a product I'm not receiving in anything close to the expected window...
We came in today looking for set for our new home because another furniture store screwed up on our delivery(already waiting 6 weeks). Shavon was AMAZING! She heard how urgently we needed furniture but still wanted something we loved! She helped us find something and get it on the truck for delivery within 3 days of purchase! Super thankful for her!
Had a great experience at Ashley’s, thank you to Paul for helping me out.
Our knowledgeable salesman, Paul, was very. professional . No rushing or pressure. Paul was extremely helpful. I strongly recommend him.
We walked into the store just to look around but Paul Moore made us feel welcome and talked to us about the quality of the furniture and their current promotion and we decided to go ahead and make the purchase. Everyone in there was very friendly and ready to answer all our questions.
Changed from a 5 to a 1. Received product delivery confirmation Tuesday and again Thursday, but the item was damaged and never delivered, though I was told it was 10-20 minutes away by T&T after waiting out for 6 hours of the 4 hour delivery window, (figured they might just be a bit behind. Life happens) It was also the only one in the warehouse and is now on backorder. Approx 16th for restock and delivery can be rescheduled. Lots of hoops later, I Requested refund for failed agreed delivery, now Ashley refuses to refund until the accounting department reviews my request… which can take up to 2 weeks… Run around customer service business model, zero communication to customer, dumpster inventory management, and pressed to leave the review before we even left the store (buyers high, good tactic, pretty dirty though…) Bought our couches and other furniture from here… Will never be back…
Paul Moore did a great job
Mohammad was very knowledgeable, patient, and friendly. It was a pleasure working with him on our furniture purchase.
Sam is wonderful! We saw everything we wanted to and we were in and out no problems. Thank you!
Goated
Bro disrespectful. Just wanted to walk around and mind my business and look at stuff but yet I kept getting bothered. I don’t understand why you can’t just walk into the store and look in not be bothered by somebody trying to constantly sell something when all you wanna do is look.
Paul Moore helped me with all my questions and concerns but more than that he was super fun, wonderfully witty and definitely respectful. Highly recommend him if you’re searching for new furniture with a smile & integrity.
Went to the store looking for a bed and a new set of living room furniture. Talked to the “old man” Paul and he was most helpful, very knowledgeable and also out to make sure you get what you want. Will be back to deal with him again for any of our furniture needs. Thanks again Paul
Navin and Noor are the most fantastic individual to work with. It was a fun experience. We were there for a bunky board but got 4 Tempur pedic mattresses.
Very satisfied with my recent Ashley Furniture shopping experience. Paul Moore was an exceptional sales associate. He was personal, knowledgeable, friendly, and professional.
Mohammad was a great salesperson. Very patient and listened to what we were looking for. Definitely recommend
Adam and Paul were so great to work with. They actually made buying new furniture a pleasant experience. Great customer service went above and beyond to help us find the perfect living room set. Would highly recommend them
Went to Ashley in Fredericksburg to buy a couch. Received excellent customer service from Shavon! She was very helpful and friendly!
Adam is super helpful….not pushy…wonderful customer service!!
Sam was amazing, she was very knowledgeable, helped with every question we had, and we had a lot. She was patient with us while we were making the decision to purchase.
Sam was knowledgeable and helpful. Made for an easy shopping experience. Will definitely be back in the future.
Paul Moore was an excellent salesperson and helped us in our selection. Truthful and upfront.
Paul Moore is a fantastic sales associate. He was very personable and patient with us while we made our decision on a new couch.
Paul did a great job helping us choose a sofa and mattress for our home.
Adam is a real friendly, professional Dale👍
I had a positive experience buying with Halim advisor - highly professional and tactful seller, helping to make a well-considered purchase. Excellent service!
Today 09/15 we had an amazing and easy experience. Halim did a fantastic job catering to our needs and finding my family exactly what we were looking for! Would highly recommend finding him on your next trip to Ashley
Go see Adam and Noor!! I had an amazing experience at this store, I was greeted kindly and all my concerns and questions were addressed. I highly recommend and will come again.
Jared was great salesman!
Jared was a fantastic salesman. He was very informative and ensured we had a great experience
Sam was wonderful in helping us pick out our furniture set. We got a complete make over for our bedroom. Including a new mattress. Over all a nice experience
Shavon was wonderful to work with. Was able to answer all of our questions.
Navin was incredibly easy to work with and answered any questions we asked.
Paul Moore provided me with amazing customer service. All my furniture and mattress needs were covered in one place. Thank you, Paul.
My experience was great. Customer service was excellent and I walked out very satisfied. Thank you Asma and Jared for all your help. I will definitely be back. 😊😊😊
Easy shopping experience with Halim! Highly recommend.
Had a wonderful shopping experience in Ashley Furniture in Fredericksburg today. We were assisted by Shavon who truly is one of the best sales associates we have dealt with. No high pressure sales tactics, willing to answer all questions in addition to being patient, warm and professional. We would definitely seek her out in the future. Thank you Shavon for all your assistance! Well Done!
Halim was a pleasure to work with. He listened to our wants and showed us a range of sofas. Very knowledgeable, professional, and patient.
Stephen was wonderful. It takes me ages to make a decision and he was patient and kind, and really helped me make my choice. Very knowledgeable.
Halim answered all questions, was very complete with info I needed to make the best decision without any pressure. He is very good at what he does at Ashley Furniture! Thank you!
Shavon was awesome! She was helpful with her suggestions and made my couch buying process smooth and easy.
Shavon, was amazing to work with! Super friendly and helpful.
Shavon did a great job healpfull and very nice
Stephen did an outstanding job helping us to get the right recliner that we needed. Awesome customer service!
Halim, our salesperson, and Noor, the General Sales Manager, were extremely polite, knowledgeable and professional when we bought a new Tempur-Pedic mattress. Halim explained very thoroughly how the new mattress helps with alleviating or reducing back pain. When I put my sore back on the kind of mattress that we bought, I felt instant relief with the vibration that was part of the mattress. We can’t wait till we get our new mattress in a few days. Thank you Halim and Noor for a wonderful experience.
Mohammed was so helpful and patient with my husband and I! He let us look around and didn’t pressure us into getting a specific couch, kept our options open. He explained everything very well and made this process so smooth!
Sam is Awesome...she is my new go-to Sales Rep and the person I will be asking for each time I go into the store...
Navin was amazing. He made sure we got everything we needed!
Halim was amazing thank you so much
Halim was very kind and helpful. Excellent service.
Halim was very friendly and efficient, getting us exactly what we needed. No issues with our purchase.
I went in just to wander around. Saw a Tempurpedic mattress and just had to test it out, again. Spoke with Halim about mattresses, back problems, side sleeping and more. He is very friendly , patient and extremely informative about the different mattresses. A big help in my finally making the decision to buy a mattress I can actually sleep on. Thank you Halim!
Ms. Sam & Mr. Adam were excellent in helping us out get the furniture we wanted. Thanks!
Amazing Experience with Paul Moore anxiously awaiting my new Living Room set!!!
Great service and quick help all around Shavon 100. % great service Thank you
Our sales representative, Erica, was exceptional. She was not pushy and listened to what we wanted. She was friendly and an overall wonderful individual.
Erica Mahood was AMAZING!! Extremely and helpful and knowledgeable and was very patient as we were walking all over the store measuring furniture, looking at styles and choosing our new living set. Thank you, Erica!!
Great customer service!!!
I recommend going to the Fredericksburg location. Halim was great! Very friendly and awesome personality!
Halim was awesome! Was ver patient! We had tons of questions and answered them with no issues. Explained the whole process with different options. I recommend speaking with him if you’re looking for a great experience when shopping!
Great customer service. Thank you Angie for your patience.
Halim was awesome and super helpful with answering all questions and helping me get new furniture for my living room. I highly recommend shopping at Ashley furniture and having Halim assist you with your purchase. :)
Great customer service! Always easy to work with and knowledgeable.
Mohammed was our sales associate, he was nice, knowledgeable and made sure we got the best deal with the current store sales on the reclining couch we bought and he price matched their online price. We needed a quick delivery and he ensured we would have it delivered in just a few days. Great service all around and would definitely come back to the Fredericksburg location for future purchases.
Our salesperson, Shavon, was awesome. She was attentive and knowledgeable of the items in store. It was a wonderful shopping experience.
Great customer service. Halim was very informative. We decided to wait and come back a different day and he was right there to help us out when we did decide on a mattress. Easy process, very nice.
Amazing customer service. Halim was very nice and very helpful throughout the whole process.
Amazing! Navin was so very helpful. Great selection and we found just what we needed!
Paul Moore was incredibly helpful in getting us the couch that fit our needs. He was also very friendly and professional. Thank you Paul!!
I was promptly greeted by Shavon and was provided excellent customer service throughout my time in the store and during the checkout process. Shavon was friendly, attentive, patient, and answered all my questions. I would recommend shopping the Fredericksburg Ashley store and asking for Shavon.
Erica was extremely helpful and provided a great service throughout the entire process!
Erica was so helpful and knowledgeable. Will recommend Ashley furniture in the future!
Shavon is a wonderful customer service representative for Ashley Furniture. She is friendly and very helpful without making one feel uncomfortable or pushed. I appreciate her kindness and will give her name to any family members or friends that will be looking for furniture.
see my post on their fb page..
So disgusted I spent so much money at this store for the customer service department to be as horrible as it’s been. They sold me a damaged box spring less than 6 months ago and the only thing they offered for compensation was a $100 gift card to their store to purchase another one. Why would I spend anymore money at this store is the question I am asking them? If you are looking for great customer service or for your warranty to actually do what it is supposed to do not shop here. If you have money to waste on damaged pieces of furniture then this is the place for you
Shavon and Noor were wonderful and make the process so easy.
Erica was a huge help with purchasing my first couch!
Fantastic service in store today! Shavon was wonderful in walking us through the shopping process and finding what we were looking for with many different thoughts in mind. We left with a better understanding of what we were looking for in our space and didn’t feel pressured to make a decision today! We left with purchasing a sectional that suited us best. Shavon was very helpful with the entire day start to finish.
Stephen was amazing. He helped us a great deal and was very patient. Highly recommend.
My brother and I recently had the pleasure of having Erica help us while purchasing furniture, and I can't say enough good things about the experience! Erica was absolutely lovely—her warmth and humor made the process not only stress-free but genuinely enjoyable. She was incredibly nice and went above and beyond to ensure I found exactly what I was looking for. Her knowledge of the products was impressive, and she was able to answer all my questions with ease. I left feeling confident in my purchase thanks to Erica's outstanding assistance. Highly recommend!!
Both Mohamed and Navin were great! They both were patient and knowledgeable and explained all our options with the furniture we were looking at.
We had a fantastic purchasing experience with Navin, who was very pleasant, knowledgeable, and helpful.
We finally found a dining room table! Thanks to Steven for his help answering questions and finalizing the details.
Navine was great. No pressure at all and no pressure.Let me take my time.
I came in looking for a bedframe. Halim the sleep expert helped me find the perfect Tempur Pedic and Base and an awesome reclining sofa with heat and massage. Halim listened to my needs and provided great information on the products. Because of his professionalism and knowledge on the product especially mattresses, I ended up investing in the Tempur Pedic Mattress. Thank you Halim.
Paul Moore is the best. 100% will be making all future purchases with him. Two mattresses, a bed frame, and some decorations as well. Worked out a great deal and was in and out within an hour.
I had an outstanding experience with the customer service in Fredericksburg store , thanks to Ms. Fre’s incredibly helpful, friendly, and welcoming approach. From the moment I reached there, I was met with genuine warmth and professionalism. Every question I had was answered promptly and thoroughly, and her positive attitude made the entire process seamless and pleasant. Her dedication to providing excellent service truly stands out and has made a lasting impression. I couldn't be more impressed with her exceptional support and the sincere care she showed. Ms. Fre Thank you for making my experience so memorable!
Shavon worked with me through getting new furniture for my bedroom and she was amazing!! She had an answer to all of my questions and was so willing to try anything. She was very understanding, helpful, and I'm happy with my purchase!! Amazing place and people.
Fre was great. She was very attentive, helpful, and gave us space to look.
My experience with the salesperson Fre was extra ordinary. She took her time explaining every detail regarding our purchase. Pleasant personality, knowledgeable, and friendly.
They sold me a defective cabinet and didnt inform me. So, READ the sales paperwork before the sale is complete. The sales staff will tell you they have your product in stock or can get it back on a certain date, take your money while you wait on an unknown date. Once delivered, you get a shoddy assembled product. I will never shop at an Ashley store again. CAVEAT: If sales staff is taking an unusually long to determine if they have your selected furniture in stock.., LEAVE!
Mohammed was great and helped us get exactly what we were looking for. The layout of the store made it easy to see all the options and we never felt pressured while we looked around. Fredericksburg has a lot of options for buying a sofa but we felt like we made the best choice.
Shavon at the Fredericksburg, VA home store was Amazing! I went in to look at a living room set I had been eying for months but I needed to see it in person. I'm glad I did, because it wasn't what I thought it would be. I changed my thoughts towards a leather reclining set instead. Sharon, showed me one that had everything I was looking for and more. Surprisingly, I was more so stuck on choosing a color. I came in thinking i wanted a Carmel color and ended up with Gray because it's diverse.
Shavon was wonderful to work with while we were shopping for new furniture for our offices!
Paul went out of his way to help me get what I needed. Very personable not just a stick figure. Thank you, Paul
Shavon knew exactly where to take me on the floor for what I was looking for and made the purchase easy and fast, honoring the online pricing.
Navin was great! Very professional and friendly, overall great experience!
Helpful and quick transaction.
Erica gave us wonderful service! She is so knowledgeable and helpful!
Shavon was absolutely amazing. We looked around and when we were ready Shavon helped us out. She is very knowledgeable. Thank you for a lovely experience.
Service was amazing, Paul helped us out with everything we needed and even helped entertain the kids.
I am in the process of moving between states; Shavon was a great help in ordering items and shipping them. She made this a very simple process. Highly recommended!
After shopping around different stores, we really felt we got the best bargain for our money. Halim was very helpful, kind and respectful. Thank you, Halim, for your help!
My husband and I came to Ashley to find a dining set and quickly found just what we needed. Paul Moore demonstrated the table extension to us and showed us the different chair options. He was very friendly and helpful as well with telling us about the financing options available. We would gladly come back to see Paul about our furniture needs in the future. Thank you Paul and the whole Ashley team!
We'll laid out store. Mohammed was helpful and friendly.
Niven the sales representative was awesome and was very helpful with information we needed to make an awesome selection for our new entertainment center!! Awesome job!!! 👌
Shavon has been an absolute pleasure to work with. She made the experience of choosing furniture and other items a breeze with her knowledge and experience. Above all her friendly attitude and stylish outfit made our day. Cheers!
Fray was a wonderful saleswoman today for my husband and I. She went above and beyond moving furniture around so we could be sure we were happy how pieces went together.
Erica at the Fredericksburg location is incredible. Very professional, very warm and I love her interpersonal skills.
I was not sure what I expected when I first walked into the store trying to get a quote of new furniture for my new home but was quite pleasantly surprised with the customer service and attentiveness. Shout out to Mohammed who walked me through the whole store and detailing their prices. Next time I need furniture I will definitely come back again.
My experience was wonderful. Fre was my sale person and she was amazing we spoke for few minutes and she took me straight to what u was looking for.
My sales lady Ms.Fre was so wonderful and patient and kind I could have not asked for a better sales lady when you come to Ashley furniture store just asked for Fre, If i could give her a raise or a promotion I would
Paul was awesome help and didn't add any pressure
Great experience and sales service from Mohamed. Very patient sales person who really took his time helping us chose the perfect living room to meet our needs.
Halim did wonderful!
Paul Moore was very helpful and very pleasant.
Paul More did a fabulous job! Super helpful with our purchase today.
Paul Moore did an outstanding job today. He even moved one piece of furniture across the showroom to ensure it matched the bedroom set.
Shavon did a great job showing us around and helping us find a great bed and nightstand.
salesperson FRE was very patient and knowledgeable about her product. I will recommend her to anyone. I give her 5 ⭐️
Navin was very helpful. He greeted us in the store, checked in every so often as we walked the showroom, and answered any questions we had. He was understanding that we needed to think over our purchase, then helped us complete the order a couple days later. Thank you!
Navin was extremely helpful in resolving an issue I had from the Ashley website. He also helped me find the perfect nightstand I needed.
We came in and were immediately assisted by Erica. She was very sweet and patient when helping both myself and my parents make decisions. She created a relaxing atmosphere and was very helpful with her input. Overall, extremely satisfied with this visit.
Paul Moore was the epitome of a great salesman. We came in for a New mattress with little information of what we were looking for. We cam out with full certainty that we got the best mattress(es) for our needs (soft for my arthritis and medium-firm for my husband). Mr. Moore was thorough and patient, informative and knowledgeable about all their products. We will definitely be back and hope to work with Mr. Moore again. Also the financing was excellent.
Shavon was wonderful! Recommend this Ashley
Deshawn was great, helped us get our new couch the next week!
Navin a great person
(Translated by Google) Halim He is a good employee at Ashley furniture Very friendly and respectful He has a lot of patience I recommend it (Original) Halim Es un buen empleado de Ashley furniture Muy amable y respetuoso Tiene mucha paciencia Lo recomiendo
Paul was absolutely fantastic, definitely recommend his help.
I recently had the pleasure of being assisted by Asma at the Ashley store, and I couldn't be more satisfied with the experience. Asma was incredibly knowledgeable about the products and provided valuable insights that helped me make the best choices for my home. She was patient, attentive, and genuinely cared about understanding my needs and preferences. Her friendly demeanor and exceptional customer service made the entire process enjoyable and stress-free. I highly recommend visiting the Ashley store and seeking out Asma for any assistance you may need. Thank you, Asma, for your outstanding service!
Shavon was amazing! She showed us around to a lot of options, listened to our likes and dislikes, and very patient and fun!
Halon was absolutely fantastic. Was patient and vigilant and made sure we understood what we were purchasing. Will be back.
Today I saw Shavon. She was very helpful and very quick with assisting me with my purchase on a new bedroom set !
Shavon is the best! She was pleasant, professional, and knew her store! What a great experience!
Dashawn is a knowledgeable and trusted furniture advisor who was able to meet all my family's needs with our many furniture requirements. Ashley furniture on Carl D Silver Parkway is our go to for great furniture and a superior buying experience!
Halim was very professional, knowledgable, and easy to work with. I recommend him if you are looking for a new mattress or any other furniture.
I came in and needed a couch and Navin not only helped me find the perfect couch for me but he let me know of another financing option I can use that doesn’t affect my credit!
We had a very positive experience at Ashley. Navin was easy to engage with, extremely helpful, polite and knowledgeable. We would recommend Ashley Furniture to anyone looking for quality furniture at reasonable prices.
Great experience! Paul Moore was very helpful throughout the process!
Shavon was a pure joy to work with. See was just as pleasant on the phone as when we met her in person the next day!! She is certainly a great asset to your organization!!🤗 We will absolutely be coming back to see her in the near future !
Paul Moore fantastic sales man. He is asset to Ashley furniture really knows his his store and products. I’ll be back . Thank you for helping us redecorate our living room . ☺️ can’t wait for delivery day
Excellent service. Worked with my budget. Very friendly. Thank you Asma! Sharon[
Paul helped my husband and I pick out furniture for our first home. He was very friendly, helpful and ultimately helped us pick out the perfect furniture set for our living room. He answered all of our questions, gave us advice regarding insurance & financing and was very kind throughout the process. 10/10 recommend! :)
Erika and Kelly did a great job helping us out with a sofa and kitchen table. They got us exactly what we needed at the right price! Very satisfied!
Great customer service from Halim. He was very knowledgeable on the beds that we were looking at and was very friendly!
Great experience, Halim was effective and very helpful!
Navin was wonderful. He showed us exactly what we were looking for and made sure the process was as smooth as silk. We love Ashley and look forward to working with Navin again.
It was a great experience and Shavon was awesome. Thanks Shavon for a great experience.
Bacon was very helpful, left me to looking. I appreciated no pressure until I was ready! Thank you, wonderful service!!
We came in to Ashley Fred to get a new sectional for our daughter. Halim Helped us find the right one that was available for immediate delivery. The process was easy and hassle free. We do recommend working with Halim at this location.
Mohammad was great help and very knowledgeable about products. Didn’t rush me and was mad that I kept changing my mind. Definitely will be back!!
We walked into the store, and we were approached by Kelly. She warmly greeted us with her bubbly and energetic auroa. Kelly asked how she could help us with our time in the store, and mentioned she was available for any questions. Kelly then asked what we were looking for, and told her a new dining room table. She asked our likes, color schemes, style of our home, she wanted to know everything so she could make the best recommendation. Kelly is by far the best sales person at that store, I had a horrible experience with someone here previously and Kelly made me an Ashley Customer again. Ask for Kelly when you walk in! Won’t be disappointed! The best part, she made us feel like friends or family!
I worked with shavon and she was a big help, super nice and just a great employee here at ashley !
Whole staff was extremely helpful and friendly...got my family in and out with everything I needed and made me feel like a valued customer.
Great place to purchase home furniture! Great quality and quick service! Paul is an excellent salesman! Work very well with his customers, keep the buying experience comfortable and not overwhelming! Very happy customer!
Excellent customer service! Asma was a great and very patient with us as we were picking out the furniture.
Fantastic shopping experience. Shavon’s customer service was amazing. I was able to furnish my living and dining rooms for extremely reasonable prices.
Erica was great. Very helpful!!!
My experience with Erica at Ashley Furniture of Fredericksburg, Virginia was wonderful. She was very thorough. She listened to my concerns and desires in finding the correct mattress for me. She didn’t become flustered when running into challenges with the computers. This was her first mattress sale and had very little backing from management, yet pulled it off beautifully. I would highly recommend Erica at Ashley Furniture Fredericksburg for your furniture and bedding needs.
What a great experience! After having the opportunity to walk around for a bit (after being greeted at the door of course), I was approached by Kelly. I just bought a new home that needs to be fully furnished. She not only was an absolute pleasure to work with as a person, but has such amazing interior design instincts! She spent hours helping me match the color scheme of my new home to various furniture pieces. Kelly and her General Manager really proved how much they cared for your experience and satisfaction, vice the dollar value of the sale. They really took the stress and anxiety out of the furniture buying process. I’ll absolutely be going back when I am ready to furnish additional rooms!
Halim was fantastic to work with and he sat with us to answer all of questions, help us find the perfect mattress and find all the accessories we needed. It was a great experience.
Paul Moore was fantastic to work with when we purchased deck furniture. Very personable and informative!
Great, non pressured shopping experience. Shavon, our salesperson helped us with options and was very helpful. We were able to price things out without issue and made a purchase!
Shavon was amazing! She was super professional, extremely helpful, and very patient. She stayed late to help assist us and answer all our questions! She also wasn’t pushy about her assistance of us, which was refreshing! Overall, easily the best experience I’ve ever had with furniture shopping!
Halim was helpful and knowledgeable with our purchase process and experience Thanks halim!!
Shavon was excellent and very patient with me. She helped me find everything I needed with no complications. I recommend Ashley’s and shopping with Shavon.
Kelly was fantastic
Paul was a lot of help and very friendly. I found a nice sofa at a good price and in stock!
Thank you Shavon for helping us pick out our sectional. We were looking at different seating scenarios and configurations and she was very helpful. I would recommend her to everyone .🤟🏻
Erica was amazing. She was there to help me as soon as I walked in the door. She walked me around the store to find my perfect sofa. I was very pleased and would recommend to everyone. Thank you Erica. Dawn
I came in today looking for a new couch and was able to find one easily. Ashley has a huge selection of couches for a variety of prices. Halim was also amazing in assisting us. I will definitely be back for my future furniture needs.
Wonderful service. Great explanations and pointed is to better options of prices
Halim was very nice and answered all of our questions with patience. He is very knowledgeable about the products.
Halim was amazing!! He took the time to thoroughly explain product quality and various financing options! Will definitely buy more furniture from Ashley in the future.
Mohammed helped us with all our questions and made sure the process of buying our sofa set quick and easy. Selecting the delivery date was also easy as well. I would recommend their service and asking Mohammed to help with any questions you have.
Paul Moore was a wonderful salesman!
Halim was very helpful we just moved into our new home and were able to get the perfect sets!
Erica was very helpful in assisting me with picking out a nice leather sofa and loveseat! I am pleased with my new purchase and plan to return and purchase additional pieces for my new home!
Erica was awesome! She took us directly to the furniture we were looking for and it was perfect. She went out of her way to get our delivery as quick as possible. Great job! Update- I initially gave this store five stars, mostly because of our sales person, Erica. Unfortunately the service received post purchase has reduced the star quantity! We had to wait over a month to receive our furniture. Erica was able to break up our delivery, to get us at least our recliner and then the rest of the furniture was supposed to come two weeks later. That two weeks turned into five weeks. Having just relocated to Virginia, we had nothing but the one recliner for five weeks. Upon receipt of the remainder of our furniture, one piece was broken and the other had missing parts. We received the missing parts in the mail two weeks after delivery- and had to install the parts ourselves, even though I paid for delivery and installation. The broken furniture- is the recliner in our sofa. It won't go back into the couch, it stays extended. I just received an email stating the parts won't be in until October!! This couch was delivered in July. Why is it taking three months to get it fixed! I went to the Ashley Store to ask for help and all I was told was to reply to the email I received about the recliner being repaired and ask to speak to a manager. That maybe that supervisor would give me a credit for a future purchase. No way in the world will I EVER purchase from Ashley again! We spent thousands there- dinner room set, couch, recliner, coffee table, end table, and credenza. To be treated like this is ridiculous. Very unsatisfied!! Update #2- After the above post, I was contacted the next day by Ashley's delivery service telling me they had a new couch for us to be delivered I two days. I was very happily surprised! We have our new couch and the recliner works great. Thank you Ashleys.
I found a beautiful sectional today that our family will use for years to come, Paul did an excellent job helping us select the perfect one! Thank you Paul!!!
Erica was great!
Asma was great! I found her advice very helpful!! I love my new couch and tables! Thank you!
Paul was funny and amazing! Thank you for everything.
Shavon was amazing! She really took the time to show me around the store and ask about the things I wanted. Investing in furniture is a big deal and can be frightening. She made the process super easy.
Erica was awesome! She helped me narrow down from my choices as to what would work in my space. Super easy process and very quick getting checked out! Would definitely recommend Erica and Ashley Furniture.
Erika was great! She helped my mom find a power reclining sofa! The experience was very easy.
Halim was very helpful. I was overwhelmed with options and he pointed me in the right direction and was patient and understanding. He met and exceeded my expectations. He made the buying process smooth and also made sure i understood everything. Thank you for everything, I’ll be repeat customer for sure
We had a wonderful shopping experience with lots of professional knowledge from Erica. She helped us find the perfect living room set at the perfect price!
Shavon was amazing, as soon as we walked in she was ready to help us!
Enjoyable experience with friendly service
Kelly was very helpful and a delight to work with.
Paul Moore answered all of our questions and was an excellent person to deal with. He was very thorough with the prices and furniture.
Mohammad was very patient, showing us everything to make sure we were completely happy with our purchase. Excellent customer service and selection.
Great costumer service , I love Shavon she s the person to give all information and great answer to all my question . I feel I need to come back for more ,
I had a wonderful buying experience with Erica at the Fredericksburg store. She was warm, patient, friendly and very professional. She found me exactly what I needed in my price range. I would come back again because of her. Great job!!
Great product , great customer service. Thank you Ahmad for the exceptional service
Paul Moore was an awesome Sales Associate! He was not pushy, and all over us upon arrival, which I appreciate. All the best to Paul and I hope others come down to the Central Park Ashley’s Furniture Store and request Paul.
Mohammad was wonderful! Answered all of our questions and helped with purchasing furniture for our new home. Very pleased with our experience at this store.
I recently had the pleasure of visiting Ashley Furniture with my wife and kids to purchase a new couch, and I cannot say enough good things about our experience with Paul Moore. From the moment we walked in, Paul made us feel welcome and comfortable, ensuring that our needs were his top priority. Paul’s expertise and knowledge about the products were immediately evident. He guided us through various options, patiently answering our questions and providing insightful recommendations based on our specific requirements. What truly set Paul apart, though, was his remarkable storytelling. His engaging stories not only entertained us but also made the entire process enjoyable and stress-free. It felt more like a friendly conversation than a sales pitch. Shopping for furniture with kids can often be challenging, but Paul managed to keep everyone, including the little ones, interested and involved. His personable approach and genuine interest in helping us find the perfect couch made a significant difference. He took the time to understand our family dynamics and how we intended to use the couch, ensuring that we made a choice that would suit our lifestyle. Paul’s professionalism was matched by his warmth and friendliness. He went above and beyond to ensure that we were satisfied with our purchase, providing excellent customer service throughout. His attention to detail and commitment to our satisfaction were truly commendable. He followed up with us after the purchase to make sure everything was perfect, showing that he genuinely cares about his customers’ experiences. Our new couch is not just a piece of furniture but a centerpiece for our family’s living space, and we have Paul Moore to thank for that. His stories, knowledge, and exceptional service made our visit to Ashley Furniture a memorable one. If you’re in the market for new furniture, I highly recommend seeking out Paul Moore. He will undoubtedly make your shopping experience as delightful and seamless as ours was. Thank you, Paul, for your outstanding service and for helping us find the perfect couch for our home! Sincerely, Adam Ward
Halim was great and helped us with our furniture needs. He was very knowledgeable and provided great customer service.
Cathy was very helpful and offered excellent advice while my wife and shopped.
Halim, listened to what I was looking for and was able to show and speak about the features I was looking for and ensuring it would fit the room it was purchased for.
Navin did an excellent job assisting us with our purchase today. Can’t wait for our new bed!!!
This was a good store to shopping for a couch Asma it’s a really good salesperson. The delivery was fast and everything was good 👍🏽
We had great help from Erica who walked us through on a few couches for our town home. Erica was knowledgeable and helped us to purchase within the hour we visited! Thank you Erica for walking us through the process speedily!
Erica was so cordial, knowledgeable, and helpful when it came to helping us select our new family couch!
Could not have asked for a better furniture shopping experience! SHAVON was AMAZING! We are new to the area and she was so kind and personable. She helped us find exactly what we were looking for and set up a quick delivery. Highly recommend! Thank you!!
Mohammed is the best Ashley homestore worker ever!!! Give him a raise:))
Mohammad is awesome! Great experience today buying a couch for my daughters 1st place!
Ashley furniture siempre complacida con su atención, su staff tiene buena actitud. Mr. Halim Muy atento en darnos la información y explicarnos muy detalladamente en cuanto al mattress que buscamos. 10 de 10 muchas gracias.
Paul was very helpful getting me into the bed that worked the best for me. I am going to finally get some good sleep thanks to him.
Erica was great, super helpful, and very kind while we picked out a living room set.
We came to the Fredericksburg location all the way from Woodbridge to see Halim & let me tell you, it was worth the drive! Halim is very knowledgeable & took his time to address our concerns & made sure we were buying what fit our needs. The store layout is also very nice & clean. Will recommend him to all my family & friends.
Halim was very professional and extremely helpful in picking out our new temper mattress. Yea its an arm and a leg but it's worth it. Will definitely be back for our next purchased.
Paul Moore helped us and was fantastic!
Halim he is the best on the store ask for hem please people
Came in to buy a new couch. When we got in, we were heated by Mohammad, who let us know he was here to help us if we needed it. He wasn't overbearing, and let us browse until we had questions. We felt no pressure, and it was a very pleasant experience.
Mohammed was a great help friendly recommend highly
Mohammad helped us find our couch and dinning set. He was extremely kind, knowledgeable and helpful. He knew all the furniture options available for the pieces we were interested in. He knew when to give us time and space to explore without hovering. Mohammad made our Ashley’s furniture experience pleasant and expedient. We will seek him out for our future purchases with Ashley furniture.
Muhammad was an excellent help. Very knowledgeable about all items and made everything quick and easy!
I do not recommend this store at all. Poor quality. They do not send what they show in the store with the same quality. I spent almost $3800. The chest of drawers they sent is of very poor quality, it seems second-hand, repainted, scratched, and it is broken. When we pulled out the drawers, there was a liquid in a plastic bag at the back, I don't know if it's paint or some other substance. The food table they sent is also broken. As shown in the picture, I noticed it immediately and informed the delivery team. They said their team would come to fix it, but I never heard from them again. I called this store, but they did not take care of anything. When they realize it's me calling, they hang up the phone on my face. When you go to the store, they praise their items a lot, but then send broken items and do not answer customer calls. When I called the delivery section, they did not take care of anything either. They have very bad customer service and lie to customers. I do not recommend buying from this store at all.
Dashawn and staff were all fantastic!!! It’s done and I’m so happy. Got my very first sectional from Ashley’s!
I was just coming into the store to get some ideas and Erica showed me various options and styles of furniture that met my needs. Her knowledge surpassed my expectations!! I could not have asked for a more pleasant experience!! Thank you
Mohommad was our sales rep. He made our experience easy and enjoyable! It’s not always fun looking for furniture but he was friendly and we felt no pressure to buy….but we did and are happy with our couches!
Erica was very helpful on our first time shopping at Ashley store.She was curious and displayed high levels of professionalism
Recently, I purchased a new bed and dresser from Ashley's. With the help of Paul, my first time buying furniture was effortless! Paul is incredibly welcoming and humorous. He set everything up to ensure my installation went smoothly. If you are ever in need of assistance, Paul is your guy!
Eddie and Stephen were both so helpful, friendly and nice.
I came here to buy dor for sectional sofa and a mattress. With tons of options available, we were quite confused, but our salesperson Erica was extremely helpful! We spent 2 hours there and she showed us every possible option we would be interested in with great enthusiasm. Finally we bought a great sectional for just 600 dollars. I think this is the best place in Fredericksburg to find bang for the buck deals.
Erica is the most pleasant and helpful salesperson I have ever met. She helped us find the exact furniture that we were looking for. I am super satisfied with her service
Good experience buying furniture. Shavon was courteous and helpful in the process!
Easy to navigate their showroom and Shavon was so helpful! I love the high performance material choices for their sofas
Staff were super curious and weren't pushing sales like most other stores. Highly recommend this store.
Truly enjoyed Erica! This was my fiancé and I first purchase at Ashley, she made it so wonderful. Great energy! So personable! We are definitely coming back❤️❤️❤️
Erica helped us out a lot. Thank you
Halim provided excellent service in finding my new sofa!
Had a great experience shopping here! Ms. Shavon was attending to us during our visit, and she has been very helpful, patient, and very accommodating! Great customer service and made shopping here enjoyable.
Shavon was an amazing guide! She made shopping for a bed very easy and comfortable !
Paul was a great, low pressure salesman. Lovely to work with!
Mohammed was Super Fantastic! Very Attentive, knowledgeable, professional, and friendly. Pleasant experience, the purchase went quickly and smooth. We will be back for more items.
Halim was a great salesman! He guided us to help us make a decision that worked for us without being pushy or rude. We loved working with him and would definitely come back!
We had the best experience with Erica, she was friendly, knowledgeable and fun to work with. We will definitely come back to Ashley furniture and will work with Erica again.
What a great experience! From the moment i walked in to the moment i left i felt appreciated and my concerns were heard. I walked in and was immediately greeted by Stephen. He was friendly, fast, and efficient. I came in knowing exactly what I wanted and he respected my wishes, while also offering other items along my same line of desires. He was very knowledgeable of the products and service plans that they offer and made sure that my needs were met. At check out, Olivia was friendly and efficient as well. I was in and out in about 30 minutes and all my needs were met!
Today, we purchased several items at Ashley Furniture Fredericksburg and Navin assisted us with everything that we need. He is very respectful, polite and knowledgeable. He took time to explain, and very patient with us. He made it such an easy and enjoyable shopping experience. We hope he will be the one to assist us the next time we come back. Huge THANKS, Navin!
Salesman Mohammed was fantastic and extremely knowledgeable. Highly recommend him at this location
I was trying to purchase a recliner last minute and looked online before going. I’m glad I did and glad that I asked questions. The staff at Ashley was very helpful. They weren’t overwhelming right as you enter. Gwen was first to help and then Navin helped me as well. They didn’t have what I was looking for in store but it was just a short drive down to the warehouse to pick up what I was looking for.The guys over at the warehouse were helpful. When the box didn’t fit in my vehicle or the back door wouldn’t close, I suggested that they take the two parts out of the box and put them in that way. So, they did and it fit just right. It’s going to make my Mom’s birthday and stepdad’s Father’s Day wonderful. Thanks for your help and I will recommend you to others.
Ms. Shavon was wonderful, very friendly, helpful, and extremely patient. She catered to our needs and found alternatives according to our likes. She should be commended recommended to teach customer service to other employees.
Experience was wonderful. Erica was great, very helpful and friendly
Great service!
Shavon is the best. We have been back and forth for the last month on different pieces. She was definitely patient and very helpful during this process. We couldn’t have asked for a smoother purchase
We had a very pleasant experience purchasing a new bedroom set and dining room set. Paul Moore was extremely helpful and provided excellent customer service. Would highly recommend.
Navin provided great service. He was very patient as I kept changing my mind about what I wanted and assisted me in finding the perfect kitchen table and chairs. Thank you Navin!
Excellent experience. Mohammed provided outstanding customer service and helped us find the perfect couch for our living room.
Navin was very patient with us while we shopped for a bedroom set. His knowledge of the different sets made our shopping experience very smooth.
Mohammad proved to be a godsend when my mom was selecting a full-sized bed for our grandma. His fluency in Persian not only facilitated communication but also made the entire process much smoother.
I would highly recommend Haleem Baktash to anyone looking for a reliable and skilled professional for their needs. His dedication to quality workmanship and exceptional customer service make him stand out in his field.
Very nice & friendly sales team. Dashawn was awesome & attentive. In & out within an hour or so. He was helpful with his ideas & suggestions for purchases that fit my style of decor & needs!
Very nice and helpful
Our 3rd significant purchase at this well-managed store. Mohammed was perfect, advising on features, enabling our best decisions and value. We are super excited for delivery in just two business days. We’ll be back here when it’s time to tackle the next room. Ask for Mohammed! Justin
Mohammad in the Central Park , Fredericksburg Va was great. He helped my husband and pick out the right recliner sofa for our family room.. He was the best .. Thank you
Very nice store and great customer service experience. James was very helpful and knowledgeable. He made the entire process very easy and answered all questions I had.
My experience was awesome the staff was really helpful and thanks to Mahamad was really helpful
Fre was fantastic!! Love her so much! Great costumer service!! Well done young lady!
Fre did a great job at helping me find new furniture fresh out of college.
Great service from Mr. Paul Moore
Excellent service/support from Mr. Paul Moore and the folk at Ashley. Second (large) purchase. Will be back!
Mohammad was fantastic! He was really helpful and understood what we needed for our living room. Thank you so much for your help, Mohammad!
Mohommade was great! Explained everything, very nice
Good place to get furniture
I went to Ashley furniture, full of a bit of anxiety regarding making the right choices for my single bed/bath apartment. I was met by the associate named, Shavon. Shavon looked at a couple of photos I showed her of my empty space, and took her time assisting me picking out pieces that complemented eachother. (Dining set, living set, tables). Afterward, she went over the price break down and made sure I knew and confirmed the price breakdown before she submitted the paperwork for my finance agreement. Shavon made a process that i was expecting to be a challenge, an experience that I enjoyed instead and I appreciate her! She didn't rush me, didn't push a sales agenda, but instead was empathetic and compassionate! Five stars for Shavon, at Ashley furniture in Fredericksburg!!!
Had a great experience at this store! Mr. Paul Moore was such a huge help. He helped me furnish my whole house. He was very patient ! Customer service was amazing from all staff. Highly recommend!
Paul was so extremely helpful. Very down to earth and knowledgable about products and options. He took away the stress and pressure from the experience. Definitely recommend Paul if you visit.
Paul was so extremely helpful. Very down to earth and knowledgable about products and options. He took away the stress and pressure from the experience. Definitely recommend Paul if you visit.
Mohammad was fantastic! Knowledgeable and helpful but gave us space. We’ll be back!
Service was great Navin is a great salesman
Shavon provided excellent customer service with her attention to detail and knowledge of the different finance options. Will surely purchase again from this location.
Fre was very helpful in getting my mother set up with a new living room set and a sleeper chair. Will definitely continue to give Ashley our business
Awesome experience. Fre was our sales associate and she was amazing
Paul was a pleasure to work with. Very help and very knowledgeable on the products in the store. 10 out of 10 I would do business with Ashlwy again because of Paul Moore.
Navin was wonderful! Give him a raise!
Cathy was so helpful! Loved the selection and how fast the process was to find what we needed
Shavon helped me order my new coffee table set. I originally called unsure if I should order online or in store. She was very kind on the phone and explained everything. After speaking with her I decided to come into the store to order. I knew what I wanted and she helped me all the way. I will definitely ask her again for our next purchase :)
Great service and advice was given. I will come back
James is the man
Shavon was absolutely amazing in helping us pick out our new additions to our home. She went above and beyond for us! Very happy!
Navin did an outstanding job meeting our desires.
We worked Shavon and she was highly knowledgeable and friendly. Great shopping experience.
Shavon provided excellent and friendly service. Great financing. No rushing or pressure. Answered all my questions. She was extremely helpful and personality plus. I felt like I had known her forever.
Navin was an amazing help with getting a new mattress. He was very patience and knowledgeable. Did not make us feel pressured into buying.
Navin was very patient in helping us with everything, very kind and made sure we had gotten the best deal highly recommended asking for him!!
Our salesman, Paul Moore, was awesome! He helped us find the perfect couch for us and our pets (scratch proof). He was very attentive without being pushy and took his time explaining financing options and protection plans. Highly recommend!
We came in looking for a new couch during the Memorial Day sale and Cathy helped us find exactly what would fit our needs. Would recommend to anyone looking to upgrade their furniture!
Ahmad was AMAZING! Very knowledgeable and he provided great options to help me find the perfect livingroom and bedroom set!
Dashawn Edwards - we were thoroughly impressed by the service that Dashawn provided. He was so knowledgeable, helpful, and patient. He talked and guided us through our decisions without making us feel pressured. He made sure we were secure and confident in our purchase. Thank you Dashawn for your excellent service.
Fre made the purchase super ease and stress free. She was very welcoming and assuring that she would take care of the delivery.
Fre was very helpful and made the process very simple.
I recently visited the Ashley Furniture store at the Fredericksburg Central Park location and had a fantastic experience. Kathy, my salesperson, was incredibly helpful, friendly, and knowledgeable. Her great customer service made the shopping process smooth and enjoyable. Additionally, every other associate I encountered at the store exhibited a welcoming attitude towards myself and other customers. The furniture options available were impressive, catering to various styles and preferences. I highly recommend anyone looking for furniture to shop here. The combination of excellent service and diverse furniture options makes this store a top choice.
Navin was a great salesperson. He explained everything clearly and helped us make an informed decision.
Posting on behalf of my mother who purchased a furniture set here. She was assisted by Mohammad who was super friendly and helpful as he guided her through the process and made everything seamless.
Great experience at Ashley's. Went in looking for a mattress and it was a quick and easy process. The associate, Navin, was both friendly and helpful.
Mohammed was patient, honest, courteous , and very friendly. He answered all our questions and even showed us some options we didn't know about. Mohammed really knew the inventory and specs. Quite frankly the best experience we've had shopping for furniture.
Shavon is a pleasure to work with! Pleasant and really listens to your preferences, likes and dislikes; presents options and makes suggestions. No aggressive or pushy sales tactics here. Shavon shows genuine interest in creating a positive, happy and confident purchasing experience for her customers.
Mr. Paul was a great help! Showed me different options & worked with me! Great salesperson
I would like to take a moment to thank Mr. Halim, Mrs. Asma and Mr. Ahmed, they were very professional and very helpful. My whole experience was amazing and the price out the door was great as well. Thank you guys for the amazing experience my family and I experienced today. May god bless you all.
Asman is was amazing helping me to find the right furniture for my patio she was friendly and helpful she explained me and she also she helped me to understand and if i have questions that i didn’t understand she bump up to Haslim supervisor for me to understand everything im purchasing thanks you
Liars. Does not honor website specials. Very rude!!! Called and was told they do 0% for 72 months like the website states. Went there in person and was told they never said that. Do not buy from here.
Very good experience! Mohammad was the best helped us with everything. Answered all are questions. Made everything super easy.
Paul was a great help to me and my mother. Got her the table she really wanted, thank you!
Although I already knew what I wanted to purchase, my sales person and the rest of the staff were great to work with.
Paul was super helpful and a pleasure to work with. He found me a great couch, at a great price and it will be delivered in 2 days. Very happy with my experience.
Worked with Paul Moore. He is an excellent associate. He is well informed and made the buying process pain free!
Paul Moore was awesome! Super happy with my purchase.
Stephen was great. He informed me of all options and was very professional throughout the process. I will be returning
Shavon was great help with the choices I needed. Was very happy with her details and tips. Will shop here again!
Paul Moore is a very pleasant person to buy furniture from. I like shopping here.
Halim is the man, took his time with us showed us plenty of options and was definitely able to meet our requirements and budget! Highly recommend anyone looking for a new sofa speak with him!
Great customer service. Easy fast process. Mr Paul was amazing he was very knowledgeable. I will definitely be back.
I was helped by Navin. Really good service and I found the furniture that I wanted for my apartment. Thanks.
I had a good experience, James was really helpful and I found the bed and mattress I wanted! Thanks. 10/10
While visiting Ashley Home Store in Fredericksburg,VA I had a very welcoming greeting by Ms. Shavon. Not only was she patient with me while I navigated through figuring out exactly what I wanted, she provided me with excellent customer service. Thank you Shavon !!
Mr Mohammed was very nice and profesional , he helped me with everything I’m very happy with my purchase
Great service, very professional staff Mohammad was friendly and helpful
Halim helped me pick out the perfect power assist recliner for my dad.
Really great experience and found a sofa I really liked. The sales person James was really great and he provided amazing customer service.
MOHAMMAD is a good worker in the store Ashley furniture he helped me when I need Excellent person Thank you
Fre was extremely helpful and informative, while assisting us today.
Mohammad is excellent. Very helpful and patient.
Paul Moore is an excellent salesman. Very helpful and knowledgeable! He is very professional and formally introduces himself and then lets you look and will check in with you as to not bug you while shopping. Also gives you all the details and makes sure you know the steps of what to do.
Paul was very nice and helpful.
I highly recommend visiting Ashley Furniture! The customer service is excellent! They have alot of options available. Our sales representative was Halim!! He did a excellent job answering all of our questions and helping me pick out everything. Thank you so much Halim for your help!!!!
Asmara took me all over the store showing me dining tables, recliners,sofas, & love seats. My husband has a bad back, so he sat in a lot of them. We decided of a set for our basement, but we're not able to finalize our sale. I went back into the store, & Shavon helped me find end tables, a side chair table, coffee table, and 3 lamps. The staff is knowledgeable, patient, & knows their stock. I also liked the large screen online catalog. I will be back soon to finish my selection to furnish my basement.
Sales associates were helpful, pretty knowledgeable and nice. Check out was ridiculous, out of at least 10 associates only 1 can check you out??? I was paying with a card no financing and I had to wait 20 minutes for 3 other customers to finish.
We had a great experience working with Mohammad, he was a huge help and very kind!!
Good service from Muhammad
Shavon greeted us as soon as we walked in and helped our family find a couch & swivel chair. We are exited to see it in our home.
Mohammad was great
Paul is a 10/10 guy and was very helpful. I had to come back the next day to find Paul to buy my furniture because he’s the best.
Paul did a really great job helping us today and helped my friend and I find a couch that we can use in our new apartment.
The representative was amazing to work with and she let me look around until I found what I was looking for. Thank you for working with me to find my new furniture!
Great sale experience. Prices reasonable.
Great experience with Halim
Came in looking for a Bedroom set for my grandson. Very helpful with my needs.
Fre awesome costumer service She understand my needs and what I want help me with the process and quick
Paul was very helpful in working with me to find a matching ottoman for a Ashley living room set purchased in 2019.
Paul Moore was very helpful. Excellent service!
Asma was extremely patient and helpful as we walked around the store many times while I decided. Very helpful but not pushy which I greatly appreciate. High recommend Ashley Fredericksburg and Asma.
Associate Halim Baktash was very helpful. He was knowledgeable, friendly and gave me time to ponder which mattress I wanted. Perhaps the best sales associate I have worked with in years!
We had a great experience this evening. Mohammad was the perfect associate for us - he introduced himself right away, pointed out areas of interest in the store matching what we were looking for, then he hung back just a bit (no high pressure sales). However, he was always readily available to answer questions. We found the perfect couch and next time we come in, we will look for Mohammad again!
We came in on Mother’s Day James introduced himself to us as we came in. He was extremely helpful in helping us find our furniture. He was extremely knowledgeable of the showroom taking right to the items and colors we were interested in and saving us a lot of time. He actually showed us things we didn’t think about also we like the concept so we purchased them as well. What a great guy friendly and well spoken it was a joy to work with him.
Very nice people, clean store
Halim was a great salesman great personality
Paul, Ahmad, and Cadence were INCREDIBLE to work with!
Great service
Fre was very helpful and kind. The store had plenty of options and was very clean and nicely set up.
Navin was excellent. He was patient and gave great service.
Great experience at the Ashley's furniture store in Fredericksburg (Central Park). Navin was patient and took his time making sure we were satisfied with our decision on purchasing an affordable sofa. I would recommend. This location has affordable options for good quality furniture.
Associate Dave at the Carl D Silver location store made it welcoming and fast visit. We found what we needed.
Paul Moore was very helpful. He went out of his way to help us. Thank you
Great experience, Shavon was very personable and helpful
Great working with Paul Moore!
Shavon helped us pick out a bedroom set that we love, we look forward to having it in our home
Halim, was incredibly helpful! I went shopping with my elderly father and he walked slow for us, answered all our questions and wasn’t pushy . He was a delight to work with! I absolutely recommend him! The store has many options to choose from with all different price ranges. Thank you Ashley Furniture for making our shopping experience a delight. We will be back again!
Shavon was soooo easy to work with and also got me an amazing financing plan that allowed me to buy more of what I needed. This is my 2nd time doing a large purchase at Ashley. I’ll be back in the future, I promise!
Paul Moore was fabulous! He was very knowledgeable & helpful with finding exactly what I needed for my home. His expertise partnered with his bubbly personality made for a fun shopping experience 😊 thanks Paul!
Dave was great, nice and easy transaction, thanks
We love Ashley furniture! Halim our agent was great. He was very thorough and answered all of our many questions. Thank you!
Shavon was excellent! Best furniture buying experience ever. She was very knowledgeable and patient. She listened to our needs and made the perfect suggestions. We left extremely satisfied and the quality and prices were excellent too!
Navin was very patient waiting for my decision. :) He was knowledgeable about the products I was looking for and worked to get the changes I asked for. I would recommend him.
Paul Moore was fabulous! Very knowledgeable and helpful in choosing our new furniture! We appreciate your help!
Just got a new Purple Mattress here. Had our sales person Dave do an amazing job. Straightforward and honest. You couldn't expect more from him, be sure to stop on and give him your business.
Halim was very knowledgeable of the products and gave great customer service!
Sharon was amazing! Knowledgeable, professional, friendly and a pleasure to work with. Made every easy and smooth.
Mohammad was top notch! Extremely professional and not pushy. Made us feel very comfortable while looking for furniture. Highly recommend dealing with him. We will be back! Thank you!
This review is for the excellent customer service of Steve, the Market Manager. He is a problem solver and customer oriented. He took the time to listen, ask questions and come up with solutions. Professional, courteous and customer oriented. Thank you Steve!
Purchased my couch from here and i have no regrets. Shavon was a great help. Her customer service was over the top! I never leave reviews but felt inclined to leave one her and her staff.
Paul Moore was a big help He wasn’t pushy just there when I needed him! Great experience
Asma was so patient with us with our process. Would come back for more purchases in future. GREAT JOB ASMA!!!!!
Ahmad and Naveen are amazing! We have never had a smoother time buying furniture, cant wait to be back!!
Halim was so friendly & knowledgeable with helping us pick out a new and improved Tempur-pedic mattress to replace our 13 yr old Tempur-pedic. I can't wait to sleep on it!
Paul was a great help. He walked us through the mattress buying process with great care and attention. He was very transparent with all the costs associated with the purchase, and made us feel like family.
Shavon was amazing and caring and helped me even with my personal emotional issues that follow me. Love the mattress and the time she took to help me get one
We worked with Mr. Paul Moore and he was very friendly, knowledgable and made us feel at ease while looking for and purchasing a sofa for our home. He gave us all the information we needed regarding color, dimensions, pricing etc to make an informed decision. He made my kids laugh and feel comfortable throughout the process. He provided great customer service and we will back in the future for to purchase more furniture.
Paul treated us so kindly.
Paul Moore helped us get our dining table! He was very helpful and knowledgeable. Will definitely ask for him if we decide to get more furniture in the future!
Neil was wonderful to work with! His customer service is top notch. I've been searching for the perfect sectional for almost a year. Each time I walked into Ashley or the outlet he was welcoming and helpful. I finally settled on a set.
Eddie was fun to shop with. He was very honest and supportive with the purchase of our bed and dinning room table.
Halim was great and very helpful. Provided all the details and options as well as promoted additional items that could meet our needs. Thanks, Halim!
Asam helped me so much today! I truly appreciate her knowledge and expertise! I will be making a decision soon!
Shevon was great! No sales pressure let us browse and was easy to work with once we found something we liked.
Shavon in fredericksburg va. Was awesome . Thanks for all your help.
Neil (Rooster) was super awesome! The orange glasses just drew us in! He sold us a couch! The whole process was truly amazing. If you need to stock the Arc…bypass Noah and go straight to Neil! He is the man!
Neil was great, goes by rooster and killed it! Sold us a super comfy couch
Eddie helped us out at the grand reopening event. He was very helpful and nice!
Great people are recommended wholeheartedly
We placed our order for a sectional in early February and we were given a delivery date in March. Our salesman looked up the date it would be delivered. That date came and went with ZERO communication from the store. I stopped into the store and was told that the couch was on backorder???? When we placed the order nobody told us that our sectional was on backorder. Needless to say we were given another delivery date of March 22nd. So we call today to get our delivery window and guess what………still on backorder. Listen I know they are not the manufacturer and can not control manufacturing delays but they CAN service their customers. Communication is key.
James was very knowledgeable, he helped my find just what I was for ... very positive experience.
Asma’s customer service was exceptional. Our experience at the Fredericksburg location was very pleasant.
Great experience. Paul Moore was a great help and had the utmost patience dealing with us. Enjoyed spending time with him. Great place to shop and everyone very accommodating. I am sure we will be back.
Halim was very polite and helpful.
Helped me with my purchase of the perfect 2 pillows! Sleep is important ! Invest in yourself ! Shavon was great
Halim was great!!!!
Asma was great
My husband and I came in looking to get a larger bed and Halim set us up with a much nicer mattress and frame in our price range! So grateful to have someone assist us who has little kids and knew exactly what we are looking for and really needed! Thanks Halim!
Very happy with the professionalism and customer service recieved. I will definitely be back to buy more stuff.
Very nice selection with people that are attentive and friendly. Jolie assisted us and was very nice and patient with us.
Experience was pleasant! Easy financing and a great sofa! We are excited for the delivery!
Hakim is the man to talk to. Nice, helpful, and courteous!
Shavon is great! Super helpful and friendly! She assisted us with finding end tables for our living room! She's just what you look for in a furniture associate - present when needed but not stalkerish. Great customer service!
Our experience in the store was great. Paul Moore helped us find the sectional we were looking for and also helped us find a new mattress. Overall his assistance and customer care was amazing.
Thank you to Steve for helping my husband and I find a sectional to our liking. One within the price range we wanted to stick to. Also , big shout out to Shavon who helped explain the financing & our options. Appreciate the transparency at this location. Definitely would recommend this store to anyone looking to furnish their new or current home.
Want to thank Navin and Halim for great service. I reached out to Navin and come to find out he was responding to my text on his day off. When I told him I wanted to finalize a purchase since I would be in the area, he quickly reach out to Halim to help me out. Halim helped me right away once I arrived and got my sectional ordered. The best part is that it looks like I'll get my items sooner than expected.
Just came in looking for a couch for my place and I came across Eddie French. He is very energetic and knows his business. He was able to give me some options for my townhouse after I explained the disappointing experience that couldn't deliver a couch because the "pillows are too fluffy". I would have given Eddie a 5, but I need to make sure I'm not disappointed again with the delivery.
Eddie did a great job helping us fond what we needed. I was looking for a special wood and he found what I wanted.
Navin was a great host! We found what we were looking for, he assisted us through all our questions and our experience was quick and seamless! We left with a new dining room set and best of all, my wife was happy!
Paul Moore was great. He made sure me and my husband was comfortable with our purchase. He moved furniture around to show the versatility of the furniture. He had great conversation and made us laugh. This was our first time at Ashley’s and he made our experience great!!!!
Navin was very helpful.
Navin was very polite knowledgeable and supportive.
Very nice store. Paul Moore was professional, helpful, and overall fantastic! Totally recommend!
Halim B was a great salesman was nice and got me everything I needed
Great experience all around. Mohammad was very helpful and patient as I changed my mind on what to get (so many options!).
Definitely do not recommend you will get the run around on your order. When you call every associate will give you a different answer. Paid for our furniture twice so we could pick up some of it and took off work and now told our furniture isn't on the truck to be delivered.
Very helpful and charismatic
Navin was a great sales agent. Thanks Ashley for having such great sales agents! This was my first time shopping here and I liked it.
Great service and guest experience
Navin was WONDERFUL and very patient with us. And we were able to find an option that delivered super quickly.
Very pleasant experience. The staff was very energetic and engaging, but at the same time not overbearing and pressuring. They answered every question I had and help narrow my search for furniture down. They were very relatable, and friendly, and I look forward to doing business with them again. Look for Steven and Eddie they’ll do you right.
We had the best experience shopping for couches at the Outlet Ashley Homestore! Stephen and Eddie were especially helpful in our search. They listened to what we wanted and offered very helpful suggestions, including features that we had never heard of but ended up loving. The prices are also very reasonable. Would definitely recommend visiting and ask for Stephen or Eddie to help you out!
Shavon was amazing! She helped us find exactly what we wanted and worked with our requests. Such a great experience!
Paul Moore was the best salesperson I have experienced
Mohamed was a pleasure to work with. He should me the bedroom set and dining room set I wanted for my apartment. Great experience here at Ashley. I. Will be back for an additional bedroom set for my granddaughter.
If you need furniture, ask for Paul at the Fredericksburg, VA store. Very knowledgeable, patient, and personable. I’m happy with our selection, thanks to Paul!
Mohammad was extremely helpful with my purchase. Shopping for bedroom furniture was a breeze thanks to the great service.
Hilam was wonderful. He showed me all optuons and took his time with me. I never felt rushed and felt informed about my purchase, down to delivery. Thank you Halim.
Navin was amazing, he allowed us to walk around and gave us space to make our decisions while always being around for any questions. We will definitely come see him again!
What an awesome experience.
Mohammed was very helpful and answered all of our questions. Definitely will come back for my family's furniture needs.
Fre is an amazing asset to Ashley. I drove down from Northen VA only because my mother explained how amazing she is. Highly suggest her advice.
Had a wonderful shopping.experience .with Shavon. She was friendly and very detailed in explaining the furniture.
Fre was amazing to work with. Very kind and professional. She even price matched with the online prices to get me the best deal!
Great experience today with Fre. She listened to my needs and showed me several options. She made suggestions but didn’t push me towards any particular choice. I came in with an idea of what I wanted based on my online search. But I’m so happy I came into the store because you cannot feel the quality or comfort from pictures. I chose a different set than the one I saw online based on the comfort and feel of the material I experienced in store. Thanks for your help Fre.
James (Fredericksburg, VA) did an amazing job.. kudos to you..
My husband and I recently visited your store to browse dining sets. We were fortunate to be assisted by a friendly and professional employee named Mohammad. He was incredibly helpful in answering our questions and guiding us through the different options available. We love our new dining set. Thank you!!!
Mohammad at the Ashley store is an exceptional sales guy who goes above and beyond to assist customers. His friendly demeanor and extensive product knowledge make the shopping experience enjoyable and informative. Mohammad takes the time to understand customers' needs and offers personalized recommendations. His professionalism and dedication make him an invaluable asset to the store. Highly recommended for anyone seeking a seamless furniture shopping experience.
Mohammad was very helpful and gave up lots of good options and the best deal in picking a mattress!
When I walked in the Ashley store 1 person I saw was Shavon with a heart smile greeting and welcoming us very elegant store and furniture I was satisfied with the service and the furniture
Halim Baktash did a great job helping me pick out what needed and sped up the delivery to make sure I got my bed in time. Highly recommend
Got assistance from Halim while we were looking at a new king bedroom set for our home. The team was great at helping us understand some higher end choices we could upgrade to down the line while still respecting the price range we were interested in at the moment and helped us get a price that worked for our budget as a growing family.
Paul was extremely professional and answered all of my questions during my wife and I's browsing period. I got his schedule for the week and made sure to come see him personally to purchase the sectional we decided on. I have his number stored and will be seeing him directly for my future furniture purchases.
Shavon was wonderful and such a great help! Easy to talk to. Any time I come back I'll go straight to her!
Paul Moore was helpful and knowledgeable. He helped me find exactly what I was looking for.
Halim was great, he helped us through every step of the way. We are all very appreciative, and cannot wait to use our new furniture!
Muhammad was a great help and very friendly
Mohammad helped us pick a fantastic first couch!
Halim was amazing!! He was so friendly and welcoming. Excellent customer service!! Go see him, you will not be disappointed.
Elijah is the Man! Super cool, no pressure sales. Come see the team. We have made multiple purchases here and plan to come back.
Shavon was wonderful. She took care of us while purchasing my son’s bedroom furniture. Very knowledgeable and friendly.
Paul was great i would definitely recommend. very kind .
I had a great shopping experience with Fre. She allowed us to do a little shopping alone and then joined back in to help finalize our choices. Thanks
Love Navin he was very helpful and able to accommodate all our wishes.
Ahmad and Mohammad took great care of us, provided a seamless experience for purchasing our mattress.
Mohammad did and awesome job with everything we needed.
James was super helpful and friendly - we got exactly what we wanted.
Very friendly everything was on sale didn't have to wait long at all .I always shop there.
Great experience
I came into Ashley this morning, Shavon greated me and helped me find exactly what i was looking for. I left to check out one other store, but I HAD to come back because Shavon's customer service was BEYOND my expections! Definitely 100% 5 STARS!
I purchased some high chairs from Ashley. I was assisted by Paul. He is very knowledgeable and knew exactly what I needed. Thank you , Paul!
My husband and I walked into the Fredericksburg location needing multiple pieces for our home. Shavon was extremely helpful and attentive to what we were looking for and what best fit our needs. She also gave me her honest opinion on a couple pieces when asked for her advice. We would definitely recommend her to family and friends and look forward to working with her again!
I had a great experience with Dave, our sales person he was real knowledgeable and was no pressure Selling the furniture looks great thanks for our overall experience
Paul M., the salesman that helped us, was very knowledgeable, competent, and friendly. He was very patient and attentive, showing us several options of what we described we were looking for and gave us time alone to discuss options. He was not pushy in any way. He thoroughly answered all of our questions. A true pleasure to work with.
Shavon was great to work with. She was not overly pushy and helped us complete our purchase with ease.
Good collection
Excellent service! Thank you
This is in reference to associate Fre. Deemed to be of great character and helpfulness during our visit to Ashley Fredericksburg. Please recognize her as a pleasant and valuable asset to your organization.
I recently had the pleasure of shopping at the furniture store and I couldn't be happier with my experience, all thanks to the amazing girl Shavon who assisted me. She was incredibly knowledgeable about the products and helped me find the perfect bed set for my son. Her friendly demeanor and patience made the entire process enjoyable. The quality of the furniture is outstanding, and the variety of options available ensured I found exactly what I was looking for. I highly recommend this store to anyone in need of high-quality furniture and exceptional customer service. Five stars all the way!
Paul Moore is an amazing guy and salesman! Didn't hassle us nor attempt to upsell us. If you need good furniture from a friendly guy, come over and ask for Paul (just look for the guy that looks like Morgan Freeman 😉)!!
Halim provided Awesome A+customer service from the time I walked in the store . I am 💯 satisfied with my purchase of bedding and living room furniture for my new home.
Fre was great, very helpful
Shavon was very knowledgeable, courteous and got us a great deal. I appreciate that she was more concerned with our needs versus pressuring us into a sale. Great experience!
James the salesperson customer service was amazing
The representatives were very helpful amd easy to work with. The selections in store were diverse and they had just what we were looking for. Fantastic and efficient service.
Mohammad was very helpful and got us the best pricing with fast delivery!
Bought my couches at Ashley’s with Mohammad and was very attentive. I love my new furniture!
Fre and the manager were so friendly and helpful!
Shavon was my associate who provided an excellent experience. She was attentive, personable and a pleasure to work with. Ask for her when you visit Ashely you won’t be disappointed.
Purchased a couch on February 16th 2024 for 2560.78 ,Catherine King was my sales associate i was told by her it would show up about the 29th of march. It is now the 13th of march and i have heard nothing from anyone no calls texts or emails to any of the contact information they were given. I decided to call customer service to see if i could get a update and they told me it had shifted to the second week of April, so i decided to call the store and ask and they told me it looks like its going to be here the end of April, i was not informed of any of these changes at all, it also seems the stores and customer service aren’t even on the same page. Being in the military this is unacceptable i have to transfer duty stations soon lets hope my furniture comes before then. BBB complaint has been filed Edit: after filing my complaints and this review they called and said maybe itll be delivered this weekend and if not it will be here by the 22nd, will further update review upon delivery Edit two: the couch actually showed up on time, but i should not have had to go to the measures i did to get a straight answer, highly encourage people to go to literally any other furnitustore
Shavon Gave us excellent service and she was very helpful and professional .
We had the pleasure of being helped by Shavon. She greeted us at the door and allowed us to look around without being overbearing or pushy. She was extremely patient with all of our questions. She was knowledgeable and a joy to work with. I would return because of her service.
Friendly, outgoing and let me shop and kept checking back with me. Excellent. Thanks, Shavon
I was very pleased with my experience with Ashley Store. Fre helped me figure everything out. I haven't received my items or experienced set up but so far things have been very smooth.
Halim was very helpful and patient. We went over several bed furnitures sets and went over differenr options.. when we made the decision he was also helpful looking for the best deal and offer.. We recommend him 120% ..thank you!!
Mohammad and Ahmed were so helpful! They made the process of buying our mattress super easy and seamless. Would definitely recommend working with them!
Shavon was amazing to work with and very patient! We’ve been coming to Ashley for years and will continue to come! Highly recommend working with Shavon!
Mohammed was very informative and attentive as soon as I walked through the door and let me know all of the details and his advice in purchasing the furniture that I needed
Rashadeen was very helpful and patient! He also gave me lots of information about my purchase and warranty. He gave me all the sale information when I arrived and I would 100% recommend to a friend!
Mohammad was very helpful and understanding with our needs/wants and was very professional
Shavon was very knowledgeable about her products and was so friendly
Navin was awesome. He was able to answer all of my questions very professionally and knowledgeable.
Great Customer service from Shevon. She was extremely helpful, patient instrumental in helping me make a decision on so many options.
Halim was very professional. I enjoyed being able to shop and not feel pressured to buy anything
We purchased our bedroom set from Navin at Ashley. He answered all of our questions and gave us a good price.
Shavon was a pleasure to deal with. Great customer service. Recommended!
Mohammad was very helpfully while we shopped for furniture. He did not hound us to make a decision, he gave us space and time to pick what we wanted while still being available to help us make choices. Would definitely recommend working with him.
Mohammad was very helpful. Thoroughly explained everything and gave us space to discuss our options in privet. He wasn’t pushy and would definitely work with him again!
Fre was very nice and helpful through the whole process
Rashadeen was great to work with and made my buying experience easy. Highly recommended.
Shavon, thank you for assisting me today. You were amazing and very patient. Thanks for a great buy.
Was hesitant about going back to Ashley after a previous experience but Fre made our visit worth while. She greeted us as we entered and didn’t hound us while we were looking throughout the store. She was pleasant and helpful and gave the right answers. She didn’t force us to get more even though we were approved for more. Very professional.
Shavon was very efficient and assisted me with all of my needs. She’s a great sales person. Thank you so much.
Shavon was excellent. She was very helpful and patient with assisting me. She has great customer service skills.
Thank you so much, Mr. Navin!
Shavon was excellent in helping us find what we were looking for. She was very friendly. I do recommend her if you come to this Ashley location.
Halim was super helpful and knowledgeable. He had a great handle on what was on the floor to view as well as what was for sale generally. All that and he was extremely friendly as well.
In, found what we liked, did paperwork (full living room set) and were out the door in 45 minutes. Navin was a big help.
I have been an Ashley customer for a few years now. I have to say I've never had any issues. No problems in sales, delivery, or items purchased. Recently I went into the outlet store in Fredericksburg Virginia. I was kindly greeted by Joshua, the salesman. I told him what I was interested in. He walked me over to the dresser. The price was a bit higher than I expected so I decided to look around. Found one that was closer to my price range, and he smiled and said he would see what he could do. With the help of his manager, I was able to get the dresser, and at a really good price! Fast delivery, friendly workers were in and out within minutes! The dresser fits perfect with my matching Ashley bed purchased just a month ago! Proud to be an Ashley customer!! Thank you for taking the time!!
Mohammad was a great salesman
Fre was fantastic she was the perfect sales person for us today and future. A perfect diamond in the ruff
I’m so impressed about Fre customer service. She did really good .
We love Ashley Home store and their sales lady Fre was fantastic to work with, she was very knowledgeable and patient wanting to understand our needs and wants, and found us the perfect recliner and power reclining sofa and matching table as well all at zero percent financing! We couldn’t be happier and could not recommend Fre more heartily!! They have an awesome selection too. Ask for her when you visit and you’ll be pleased you did!!
Be sure to have your salesperson (who is also making tons of commission on your order) nail down your delivery/arrival dates! Our salesperson (CK2) at this location was very certain we would be receiving our item within 4-6 weeks but we have reached the 6 week mark and won't be receiving our item for another 6 weeks! And OF COURSE they do not offer a refund, how silly! It's very unfortunate that the morals weren't higher in this saleswoman and this company. What a bummer.
Great and friendly service . Paul was extremely helpful and and was able to answer all my questions!
Rashadeen was a great sales person letting my kids and I meander on our own allowing us to take the time I needed to make our decision, checking in only once to make sure we didn't have questions. Once we made our decision he was very professional, knowledgeable, and efficient to complete our order.
Halim was great! He acknoledge U.S. and remembered us from a previos purchase montes ago. He was very helpful, friendly, and knowledgable. Definetly will be Back for future purchases.
James! At the Fredericksburg Ashley store was veryyyy helpful and attentive. He made sure to answer all of our questions, laugh at our jokes and gave us time to think about our decision. We will be back for more!
Sells person Mohamed very helpful and friendly made a sale on bedroom set
Ms. Shavon set us up with AMAZING service. Would recommend anyone to stop in and check it out, never know what you might leave with
Paul Moore needs a raise. The man is so welcoming, patient, gentle and friendly. I love my purchase too
Mr. Navin was amazing! Had lots of fun shopping and the deals were great!
Paul Moore helped us out, great personality easy to work with.
Paul was such a professional. He welcomed us right away, took time to listen to what we were looking for. Very informative. He took time to answer our questions as well. If and when we ever come back for new furnishings we will for sure ask for Paul! Great asset to Ashley Furniture Store! Thanks so much!
Navi was amazing Paul assisted me with purchasing my bedroom set he was absolutely amazing
Rasheed did a great job explaining about sales, and made purchasing my new couch
We had a great experience with Mohammed at Ashley Furniture in Fredericksburg Central Park. He was very helpful and knowledgeable. Went above and beyond to meet our needs. Thank you.
We loved our experience at Ashley… Mohammad was extremely helpful the whole time! We bought a gorgeous sectional at a great price. Everything was 30% off!
No pressure environment with a smooth and easy transaction. Shavon answered all of my questions and was a joy to work with! I will definitely be back and I will definitely recommend this store to others.
Great price and quality! Mohammed was very professional and accommodating.
Neil was AMAZING! His customer service was outstanding!! He took his time to make sure he answered ALL of our questions. I felt comfortable with our purchase! Neil went over special features, and really created the ultimate experience for us. We will definitely be coming back and working with him in the future for ALL of our purchases.
Neil was great. He guided us to exactly thru where we needed to be and made us more than comfortable enough to commit to not only one but multiple items to add to our home. Can't thank Neil enough for not just my experience in the store but also my wife's experience. It is her that you need to convince and his knowledge into the products made her at ease and she thoroughly loved the overall experience. Thanks again Neil!!
Stephen (SH5) the salesperson is the reason we are Ashley customers for over three decades. He was courteous and very interested and really paid attention to us. We almost left without buying but he went the extra mile to find what we needed. Thank you Stephen!
Just bought a couch here, and Navin was very helpful! The process was really easy, and he tailored everything to our needs!
Fre was wonderful in showing the floor without being intrusive. Ashley had a great collection. Very good
Such a great experience! We called before coming and had amazing service over the phone. We were encouraged to come in and meet with Shavon, and she was ready for us when we arrived and was incredibly helpful. Her knowledge of the stock was very impressive. Mr. Paul could not have been nicer or more welcoming. We found the perfect thing and are now happy Ashley customers!
Fre was very knowledgeable and helpful with our purchase of our sectional.
Shavon was so sweet and helpful throughout the whole process 10/10 recommend and her colorful glasses were everything
We have always purchased our furniture from Ashley Furniture and have never been disappointed. Today is no exception….we came in search of living room furniture and Fre, our salesperson went above and beyond to make certain we were completely satisfied and received the best deal. We wouldn’t buy anywhere else!
Mohammad provided professional and courteous service.
Halim gave excellent help, very patient and very knowledgeable!!
We had a great experience working with Paul Moore. He was friendly and very knowledgeable of the furniture we liked. I will definitely return to shop here with him!
Mohammad was our salesman and he was absolutely great! He showed us several options for bedroom sets and answered all of our questions. Even when we changed our minds last minute, he was patient and did not rush us. We had a great experience with Mohammad!
Salute to Shavon making my experience obtaining furniture at Ashley a painful and fun experience. If you find yourself and in Fredericksburg VA and need new furniture I highly recommend speaking with Shavon.
Shavon was EXCELLENT!! She spent extra time helping us all (I mean the whole family) find the mattress and pillows that were best for each person! Worth the time to stop in and save your future from sleep injuries. Also excellent team very courteous.
Shavon really helped me with finding a mattress that suited me and was super friendly!
My experience was great! I was able to take my time and find a new mattress at my own pace. Navin was very helpful and informative throughout the whole process. 10/10 !
I came in with my boyfriend to find a new bed and Navin was very helpful throughout the whole process! We were able to find the perfect bed and pillows. I definitely recommend this store if you’re looking for a mattress, the customer service is amazing along with the store.
Shavon was really helpful to find a couch I liked.
A warmly welcome with a lovely smile from FRE on my visit. She assisted in all areas of concern. Such a positive attitude of an employee.
Rashadeen was so helpful and incredibly patient with us as we evaluated all the options and talked it out. Professional, kind, knowledgeable, not pushy at all. Highly recommend asking for Rashadeen for his warm hospitality and easygoing personality!
Rashadeen was incredibly helpful and friendly, making our dining room and bedroom furniture upgrade easy! Highly recommend you ask for him!
Halim was extremely helpful in helping me make a decision on my bedroom furniture today. He Was a pleasure to work with. Will definitely be back to purchase more furniture In the future thank you! Elizabeth Blanchard
Navin was a pleasure to work with. He was so patient and made sure we seen all of our options.
Navin was a great salesman, a big help, and he was just very patient. He made sure we didn’t miss any of the different options. He was just very helpful in general.
We just bought our second couch here at Ashley. Customer service is great, and we are happy with our purchase. Fre was our saleswoman, and she was very friendly, knowledgeable, and attentive!
Stephen was very helpful, very knowledgeable and kind. Would definitely recommend Ashley's!
I recently had the pleasure of working with Paul Moore at Ashley’s Furniture and I must say, his charisma and expertise truly made my furniture shopping experience exceptional. From the moment I walked into the store, Paul Moore greeted me with a warm smile and genuine enthusiasm. His charismatic personality immediately put me at ease and made me feel comfortable discussing my furniture needs. Not only did Paul Moore listen attentively to my preferences and budget constraints, but he also went above and beyond to provide me with valuable insights and recommendations. His knowledge of the furniture products and design trends was impressive, and I felt confident in his guidance throughout the selection process. What truly stood out to me was Paul Moore's ability to create a personalized shopping experience. He took the time to understand my style preferences and offered tailored suggestions that perfectly matched my taste. His attention to detail and commitment to customer satisfaction were truly commendable. Thanks to Paul Moores charisma and professionalism, I was able to find the perfect furniture pieces for my home without any stress or pressure. I highly recommend Paul Moore to anyone in search of a dedicated and personable furniture salesman who goes above and beyond to ensure customer satisfaction. Overall, my experience with Paul Moore at Ashley’s Furniture Fredericksburg was outstanding, and I will definitely be returning for future furniture purchases. Thank you, Paul Moore, for your exceptional service and for making my furniture shopping experience a memorable one. Sincerely, [Your Name]
James is a very friendly and helpful salesman. 10/10 stars!
Paul Moore is an amazing salesman! Got everything I needed!
Great man Paul Moore is helpful person
Had an excellent experience searching for the furniture we needed. Fre was a great associate who helped us with all of our needs.
Ask for Mohammad! He was EXTREMELY helpful, knowledgeable and helped me find my perfect sofa! Thank you Ashley and thank you even more Mohammad!
Mohammad did a great job helping us out. 5 stars all around
I went to Ashley Furniture to purchase a mattress and Navin was super helpful. Great experience!
Cathy was a great help! I knew what I was looking for she assisted in the processing.
Great buying experience at Ashley furniture! It started with a dining set and culminated with us upgrading our mattress and adding an office furniture set. None of this would have been possible without Navin and Halim going over the products and giving us all our payment/financing options. They made sure we understood the difference between the plans allowing us to save the most money possible. Highly recommend! Ask for Navin or Halim and they will take care of you!
Cathy greeted us at the door and helped us find what we were looking for swiftly with out being pushy - she answered all of our questions and promptly processed our purchase - a true professional
Cathy was really nice, helpful, and patient with us at our visit!
Navin is professional and very patient! He’s a great asset to Ashley Furniture company.
Shopping for guest room mattress/furniture today. I only had a general idea of what I was looking for. My salesperson, Halim B. was the subject matter expert for the mattress features, capabilities, and recommendations for the furniture. He endured all of my questions and greatly improved my shopping experience! I highly recommend Ashley Furniture for your next furniture purchase. Ask for Halim!
Shavon greeted us as we entered the store and let us know about current sales and gave us time to look around before checking on us. She showed up just in time to guide us to what ultimately was a perfect fit for us. Shavon has a great personality, knowledgeable, accommodating, and never pushy. We picked out a couch, loveseat, and recliner in gray. She even helped us pick out new pillows! Thank you, Shavon!
Mr. Paul was gave excellent Customer Service.
Great experience with Navin on buying furniture for our new home. He is friendly and professional. Thanks Navin - we appreciate you!
We visited Ashley Furniture Store in Central Park today looking for livingroom furtiture. Halim met us at the door and immediately put us at ease asking what we were looking for and directed to areas that he thought would meet our needs. He then let us explore the store without following us around. He would check in periodically. Once we narrowed down our options, Halim went out of his way to ensure we had the best information to make a final decision. No pressure sale, which we very much appreciated. Paperwork and financing went quickly. This was a great shopping experience and would highly recommend Halim and Ashley in Central Park, Va if you're in the market for new furniture.
Another great purchase and customer service experience. Thanks Mohammad!
We have been in the market for new couches for a while. We finally had a family agreement on the Lavenhorne set from Ashley. Although we decided on the set, we weren't quite ready to pull the purchase trigger. With the President's Day sale this weekend, we stopped in Saturday to see how the prices compared to online. Personally, I dread in-person shopping and will buy online whenever possible. Our decision to buy in person today was 100% because of Shavon. Instead of the typical sales pitch, her first words were "I'm not sure if you were greeted at the door, but I just wanted to say hello and welcome." Treat people how you want to be treated and she did just that! The sales process was quick and easy and we will definitely go back to her when it's time to update and upgrade the next piece! Go see Shavon at the Central Park store!!!
Shavon was amazing as always. We always go to her with all our furniture purchasing.
Fantastic experience shopping today. I came in thinking I wouldn’t find anything and Mr. Paul Moore was so patient with my husband and I as we picked out our new bedroom set and mattress.
Very helpful salesman, Navin. We enjoyed shopping for new furniture for our new farmhouse. Would highly recommend shopping here.
Shavon was outstanding! Been shopping all weekend to furnish a new apartment here. She was professional, helpful and patient. She is knowledgeable of the products and an asset to Ashley!! Thank you!! We will be back!!
Rashadeen was wonderful to work with and super patient during the process. Make the process seamless!
The associate Mrs. Fre has been very helpful, friendly and informative. I am very much impressive of her customer services and recommend others to avail her services. Rahi Ihsanullah
Mr. Mohammed was nice and helpful man
Shavon was excellent to work with. She was so patient and very knowledgeable. We will definitely be back to purchase more furniture from her. After months of looking we finally found our couch and got a mattress while we were there. Can’t wait to get our furniture in our home.
Navin was very helpful in finding the size, fabric and colors we needed for our living room furniture. He made a complex situation manageable.
We were help by Mrs. Shavon. She was very knowledgeable and patient. no pressure, Great experience!!!
Paul was very Helpful finding us the perfect Sofa for our place. His professional manner and great personality made it a wonderful experience! Highly recommend Ashley furniture of Fredericksburg
I worked with Dave at Ashley furniture store in Fredericksburg. When I tell you he made shopping easy... he was very professional and I recommend Dave to anyone looking for furniture.
I got some great help from Mohammed today! He was patient and answered all my questions about the dresser I purchased!
James was super helpful and very informative. Great experience.
Mohamed was very professional and helpful. Definitely recommend Ashley of Fredericksburg VA.
Awesome and proficient service! Navin was extremely helpful, and we will definitely be back.
Paul was great. Answered all my questions!
Mohammad provided us with excellent service on both of our purchase visits to Ashley Furniture. He went above and beyond to help us furnish our new home!
Neil was very helpful with finalizing our mattress purchase! He worked with us and made it an easy process.
They work really head to help me in any way they could.
Navin took care of us from start to finish. Highly recommend!
Excellent price - excellent service
It was good got helped by Mohamed was very helpful
Fantastic and fast experience. Staff were beyond helpful and knowledgeable.
Shabon was amazing! She was friendly and super helpful!! Thank you!!!!
Halim was fantastic, knew all the products and helped me match all the colors and sizes, and was very fun and patient.
Navin was super helpful and found us exactly what we were looking for.
We had Fre showing us around and helping us pick out our sofas! Very nice, patient and funny! our family found the perfect furniture for our home and had amazing prices! 😊😊
Fre was the most helpful associate - very knowledgeable and friendly!
Fre and Ahmad are good people who worked with us and our budget and gave us multiple solutions to get what we wanted comfortably.
I loved being at the Ashley store, they have beautiful furniture amazing employees, and a nice organization around the store. The employees are great they help finding the furniture your looking for and give you awesome prices that could fit your budget. The sales person cathy, a very kind lady and a huge help.
Navin has good customer service skills.
Our experience with Ashley Furniture and our sales rep Mohammad was good.
Mr.Paul was a joy to work with. He was patient, personable, and friendly. He made our shopping experience fun and enjoyable. I will absolutely come back and ask for him.
Shavon was the best! She was very helpful. I’ve been looking at the same sectional for months and when I finally came back to the store to purchase, she remembered me. She helped pick out a carpet to go with the sectional and I really appreciated all her help.. I will definitely ask for Shavon when I need something else!
Mohammad was excellent. He was not pushy. He gave us time to make our selection and explained everything to us with clarity and pleasure. Great sales person! Thank you Mohammad, good job!! 👍
Beautiful place, clean and well displayed.
Shavon was a rockstar! I knew what I wanted and she knocked it out of the park. Quick and thorough too!
Shavon was great, helpful without being pushy! Great service and what a deal on my new sofa!!
Great Experience
Go see Navin. Not pushy at all! Told us to enjoy our shopping which made it less stressful since he didn’t follow us around. Helped us purchases our new couch when we were ready to discuss what we wanted. Definitely go in and see Navin! Represents Ashley Furniture so well!
Navin was really helpful with helping my husband and I find the perfect entertainment center for our first home!
Rashadeem was fantastic BOTH times we worked with him. He was phenomenal!
She (Shavon) was very patient and allowed us to look without being right on top of us. When we had questions she was very helpful. She was so pleasant as well.
Paul Moore did the best helping us out, little bit of a wait time but it was a busy day! Definitely recommend asking for Paul when you get there. Thanks Paul.
Thank you, Mohammad! Very personable and patient. Ashley does need to revamp the return policy. Once ordered (not yet delivered), you can only have a store credit on a return, no money back.
Navan, our sales rep, was wonderful. Listened to what are needs were without being pushy. We walked out with a couch and desk we really liked. Thank you for making our shopping trip oth successful and stress free.
Purchased a living room set and a desk. Navin was excellent. He's knowledgeable, pleasant...and not pushy. Great experience.
Shavon was amazing! Excellent customer service and listened to our needs and was very efficient!
Paul Moore was very helpful and patience thank you
We had a great experience at Ashley Furniture today. Paul Moore was extremely helpful and friendly throughout the whole process!
Mohamed was very helpful! Monty W
Halim baktash was the man. Super helpful and treated me very well. Thanks to Steve and the whole Ashley team!
Halim Such a great person and salesperson, someone I trust is hard to find
Good service. Very professional and decent prices, James did a good job . Highly recommended
Halim was extremely helpful in every respect.
Worst customer service I have experienced in a long time. The only reason this review is getting 2 stars is because even though they ordered the wrong piece the sectional is rather comfortable. The manager could care less for the inconvenience they have caused us. There used to be a time when fighting for customers to return for future purchases was a thing. I'm certainly understanding to mistakes happen but at least make it right and you will have a customer for life. Well not only did they order the wrong part for my sectional. It's now going on 2 months since I ordered my entertainment unit and still have not recieved that. Generally if a customer makes a purchase and that purchase is delayed a month the decent thing would be to make a call to the customer to notify them of the expected date change. Not here... they just wait till the customer comes into the store to find out about the delay. Then offer you the opportunity to come pick it up when it comes in when that was not the deal on the day of purchase. Well Ashley, you got me this time but you won't next. And if I can help it I will let everyone know so you don't get them either. My next furniture purchase will be ANY place but here! I reccomend you do the same! Once they get your money they don't care.
Phone is the er answered. Tried chat and didn’t get anyone either. Sales lost
Mohammad was great! We came in right before close and he got us in and out in no time with no problems. Definitely was worth it!
Halim was great help. See Halim
This was a great visit, Halim was very helpful and friendly!
Halim was an excellent sale associate. He was honest, fair, and kept our needs and interests in the forefront. Ask for him by name!
Shavon did an excellent job, was very knowledgeable and was not pushy in any way. She answered all our questions and we purchased today solely because of her. She was top notch!!
Excellent service, great advice and so helpful in planning my new house!! - Associate that helped me was Halim
Outstanding service by Shavon. She made us feel welcomed and provided valuable information, , courteous, and professional service. We felt very comfortable with her. Shavon listened carefully to our needs and showed us the furniture that suited our needs. Undoubtedly one of the best salespersons we have ever encountered.
Easiest furniture shopping experience EVER! Stephen was completely amazing from start to finish!!! Thank you 😁
Shavon Ampey was awesome, very helpful, and professional in finding exactly what I wanted over the phone. She got me a great price and was able to setup delivery to my front door in only 2 days.
Go See Paul- he was amazing. Took care of us. We purchased a sectional and delivery was 2 weeks. Easy peazy.
Very knowledgeable staff, James helped us find our perfect pet friendly match
My experience coming into the store was extremely pleasant. Paul Moore help me pick out a sofa and additional furniture. I appreciate his candor and his kindness. Mimi, enjoy Ashley HomeStore a little more.
Excellent service as I've received previously from Shavon at the Fredericksburg location!
James was amazing.....we walked in wanting a new bedframe because our matress holder portion of our frame is broken. We instead purchased a new matress with adjustible frame that will address numerous health concerns. Thank you for the time you spent with us.
We came in for a specific purpose and Mohammed was very informative and helpful. He made recommendations and checked on everything we had questions about. We didn’t feel any pressure to purchase, but purchased two pieces.
Mohammad was very professional and friendly.
When we first walked in we only planned to browse but thanks to the help of Fee, a floor sells women, we were able to find a brand new couch that our family will love. She also waited for us because to come back later in the day even though she got off early. Really appreciate her patience!
We went to Ashly furniture store to buy a chair. We found a good one. We were helped by Shavon, she was very helpful and friendly. The manager asked us about a bed, did we need one. Shavon helped us find the perfect bed and was able to give us some discounts. We are very satisfied with the whole experience, everyone was so helpful and friendly. We are very satisfied with with the whole experience.😁
Mohammad serviced us and did an excellent job.
Shavon was so sweet and knowledgeable. She made this purchase a great experience.
Mohammad is friendly and very professional. Thank you for your assistance
Navin was amazing! He helped us customize our couch and walked us through each step making it such an easy smooth process. Cannot wait to get our couch in!
Shavon was very helpful today. She greeted me upon entrance then patiently allowed me to browse independently. She came over at just the right to ask if I needed any additional assistance.
After the sale is closed in Frederiksberg, no one cares - no invoice is sent, no calls are answered for two days, and no customer calls.
Cathy was very attentive and helpful!
Mohammad and Navin provided great service.
Mohammad & Navin were very friendly and helpful for me when I was pursuing furniture from the store. Very professional and customer oriented.
They were friendly and helping more, both Navin and Mohammad.
This is worst store from Ashley. Ashley should do something to fix their customer service that by far is so broken, unprofessional, unethical and the worst, specially from their Manager Ahmad. I bought a bench over the phone and was told that there was one available in the warehouse that I can go and pick it up next day. I went to pick it up at Fredericksburg ware house and the receptionist told me that they didn’t have it. She was kind to tell me where was one available and she confirm with the store. I called to Central Park store and they called again to confirm that there was one and at central park told me that it was brand new. So I drove almost 2 hrs to the other location to pick it up and when I get there it was a display model. I got disappointed because I was told by Central Park store it was new. I called back to central park to get a solution and the RUDE manager told me that he can’t do anything at the moment and ask for a solution and he told me in a rude tone that I don’t have to tell him how to do his job and he won’t give me a solution, I asked for his name, which he told me his name and ask for his last name and he told me that he won’t give me last name. I asked again for a solution and his response was that he won’t give me one and hang up on me. All of this happened while I was at the other location in Richmond. The manager at Richmond location take care of our problem and came in with a solution even tho it wasn't on his place to do that. It only took him 5 mins to fix the problem. Manager Ahmad is in a wrong position because he doesn’t know what customer service is, he is rude person and unapologetic. He doesn’t care and is an arrogant person, unprofessional and unethical. Is a shame that Ashley as corporate support that type of behavior been an amazing company. Never again will buy from that store, I prefer to drive 2 hrs just to go to the Richmond store where they value us as customer and they know how to deliver an amazing customer service. If I was having the option, I will not give to Central Park no even a star. They are the WORST!!! So be aware before going over there.
Mr. Halim helped us to purchased the best sofa with good discount price. They have the best customer services .
Fre, was very helpful and patient with us. I will definitely recommend her to all my friends
Paul assisted me in making my purchase of a sofa, tables and lamp…spent an extensive amount of time with me and was extremely patient. Thank you, Sir, for making my afternoon at Ashley a very enjoyable and a successful one!
Great experience buying a couch with Paul. He was very helpful, answered our questions, and made the process effortless
Halon did a great job on showing me 7 different couches and helped me purchase my first couch! Amazing service
Muhammed was very responsive and helpful with our purchase.
Shavon was wonderful and very helpful! Very cheerful. We are very happy with the service she provided.
I purchased a bedroom set for my daughter and when I got the delivery, the wrong footboard was delivered. The delivery team left the pieces of the bed and left. I was told by customer care I couldn't get the bed assembled with the correct footboard until the following day. I followed up with manangbut received the same answer. I will not be purchasing from here again due to the lack of problem resolution. Very disappointing experience.
Mohammad was great!!
Today I visited Ashley and the sale associate Mohammad was very kind and patient during my visit. He did an excellent job!
Amazing! Mohammad did a great job!!!!
Mohammad was our amazing sales person. He was very patient with our indecisiveness and helped us choose the best option! The store was very clean and staff were friendly. Everything was organized and well staged!
Our salesperson James G was amazing! He has a very calm respectful vibe, did not push or hover around us while we tried our couch. James was super knowledgeable and professional, highly recommend! We even left and tried other stores in the area and came back to James the same day. Thank you James!!
My husband and I came into the store JUST to browse. We ended up leaving with new furniture all thanks to Navin! He didn’t pressure us to buy, nor did he follow us around. But his knowledge and honesty of the promotions allowed us to realize it made the most sense to purchase now. Thanks Navin!
James G was fantastic and knowledgeable. Friendly and down to earth, answered questions and didn't hover. Highly recommended, both the store and James!
Store is good. Great customer service. Navin is the man to look out for help he is professional.
Shavon was very professional and answered all my questions. Would be a pleasure for her to assist me again with my furniture needs.
Paul Moore was great! Answered all the questions we had and wasn’t pushy or rude.
Mohammad he gave us great information and service. Very pleasant .
Mohammed was great!!! He really took the time to make sure i was comfortable with my choices and made sure the options looked good
Great, fast service! Immediately helpful! Shavon was very sweet and very helpful. Showed us exactly what we needed and answered all our questions.
Fre was of great help to us during our purchase of new livingroom set. Thank you for your help!
Great. Fre was a great help and respectful to the customers needs.
Fre brightened my day with lot of help and relief for a speedy Saturday delivery! Very fast!
Fre was amazing! Very transparent through the process! She made purchasing extremely easy and quick. Definitely would recommend asking for her if interested in purchasing anything from here.
Fre was fantastic!! Highly suggest working with her
Shavon has been amazing! She was so patient with us and answered all our questions. We will be purchasing from Ashely Furniture from silver parkway again and requesting to deal with her. Very satisfied with our purchase.
Mohammad did a fantastic job helping us find what we were looking for at the best price. Very helpful but not pushy. Saw the same furniture in another store for a higher price. And free delivery!
Rashadeen was incredibly helpful! He patiently answered our million questions, was very knowledgeable, got us a good deal, and helped us navigate our purchase. We really appreciated his assistance and working with him! Definitely look for him if you go there.
Naivi was great to work with, will be back and recommend him to our friends.
Great customer service
Shavon was great , she took the time to help me find the best mattress for me.
Mohammed was a good salesman- gave us space and was attentive as needed without being suffocating. We got a beautiful couch, that will hopefully be here within 4-6 weeks! Thanks ☺️
Stephen is an excellent sales person. The rest of the staff is amazing. Great products at greats prices. Save yourself time and money, start with Ashley Outlet first.
We would like to thank Fre for her outstanding service at Ashley Fredericksburg. She greeted on our way in, wasn’t pushy, and helped us find all the furniture we needed for our new house. Highly recommend Ashley for your furniture needs. Just ask for Fre!
Navin was very helpful and a pleasure to work with.
Mohammed was extremely helpful and relatable. He pointed out the relevant features of the recliner sofa that we were interested in and made the transaction quick and easy!
James was very helpful during our visit today! Got us in and out with a beautiful new couch!
We had an amazing experience with Fre. She was very patient with us, answered all our questions, and completely honest. Easiest furniture purchase we have ever made. THANK YOU
Shavon listened to what we wanted and found us the perfect couch with recliners in 5 minutes. She knows her stock and is great with customers!
It was fun trying out all the furniture without being followed around by the Employees the whole time. The employee's were really nice and easy to work with. Will definitely be back.
After buying a new living room set from Ashley we are back for a 2nd time to get new bedroom furniture. Shavon greeted us at the door and allowed us to search for what we liked without pressure to buy. When we were ready she checked us promptly and was exceptional during the buying process. Thank you Ashley and your Team.
Shavon was very helpful. So nice and easy shopping here. They let you walk around and check out all the furniture without hassling you constantly like other furniture stores. Will definitely be back.
Fre did a great job helping me furnish my home. Two thumbs up!!
Navin was great! Thanks!
Halim did an amazing job working within my budget and telling me about helpful promotions to give me the best of a comfort and cost mindfulness.
Had a great experience with Halim today. Walked me through a bunch of options for a simple manual reclining sofa and was very transparent about pricing and options. Wasn't pushy about trying to upsell, he was truly trying to help me find the right furniture for myself.
Mohammad was very helpful and treated us with respect and answered all questions we had. He went above and beyond to make sure we got the options we needed!!
The experience was good Mr. Mohammad treated us well and was very helpful.
Had a great experience with our salesman, Navin. He was very professional and extremely helpful. Navin answered all of our questions and never made us feel pressured to make a purchase. Will definitely return to Ashley for future purchases.
Helped me exactly with what I wanted. Ordered and out of the store within 45mins! Got me a great deal- and free delivery!
The People there where very nice and helpful
Fre was very helpful when we were buying a chair for our new place!
Shavon was very helpful and not pushy!! Would definitely recommend her to help you out!
Halim✨
Shavon was lovely to work with and made shopping easy without any pressure
Very satisfied with the customer service, prices, and delivery time. Ask for Paul, he is knowledgeable, informative, and pleasant.
Excellent customer service. Not pushy, very respectful allowing plenty of time to shop and decide.
Amazing service and professionalism from Navin, great guy! He is really knowledgeable about the stock on hand, showed us some great couches, and we ended up falling in love with one that they had in the showroom. The process was super easy and made us feel comfortable about the sale. Thanks again Navin! Can’t wait to get our couch delivered!
Mohammad was very patient and explained everything the way a good salesman should do. The process of buying furniture was made much easier. Thank you!
Halim was amazing! He made sure to show us the difference in prices when buying full price and financing. He checked in on us multiple times while we were trying out the couches. Overall I will definitely come back when wanting to purchase something new!!
Halim was Great, well versed on information for financing, super quick and to the point. Great experience
Ms Lynn was professional. Got me exactly I was looking for and what I needed. Perfect customer service. I'm so elated by her kind and polite service. She greeted me with a smile as soon as I walked in store.
Shavon was very attentive and knowledgeable. Super cool, and totally helpful. Clarence also helped a bunch. Ahmad really sold us on the couch. 10/10 Ashely Home Store of fredericksburg is a pretty cool place to purchase furniture.
Rashadeen was wonderful! He was very professional, knowledgeable, and provided excellent customer service. I will definitely shop here again. Thanks, Rashadeen!
Rashadeen was great at helping us get what we need! & needs a raise ☺️
Navin was super helpful and knowledgeable on the whole buying/financing process!
Mohomad was great, helped us find exactly what we were looking for and walked through financing.
Quick and easy process! Great deals! Picked the perfect bedroom set for my daughter! Customer service was helpful, knowledgeable and not overbearing (which is the worst)
We were very happy to work with Navin. He was very helpful and patient with us as we waited for my son to make up his mind.
I had a great experience with James. He was super helpful and made sure I was getting the best deal. I highly recommend seeing him!
Mohammed was wonderful!
Mohammad was very helpful, patient and gave us the amount of space and time we needed to make the best decision for our purchase. We had a great experience!
Shavon was very helpful!
Ask for Fre. She will make the deal worth your while a guarantee.
We had an outstanding salesperson Mr. Paul Moore. He was very knowledgeable, professional, and presented us with lots of option.
Stephen was fantastic and helpful during our shopping experience. Understand what we weee looking for and was able to get us the deal we wanted.
Salesman was very helpful. We were not pressured, but he was helpful and pleasant.
Fre was VERY helpful and patient with us. We took 2 weeks to agree on the sectional we picked. We was very understanding and knowledgable with our wants and needs. We will defiantly be coming back to
Fre was VERY helpful and patient with us. We took 2 weeks to agree on the sectional we picked. We was very understanding and knowledgable with our wants and needs. We will defiantly be coming back to work with Fre again.
Ashley furniture was an excellent choice for purchasing our bedroom furniture. The service that we received from Shavon was excellent. She was very informative and helpful!
Outstanding customer service provided by Fre and Kadence. The epitome of great customer service representatives.
Paul was great to deal with! Fellow veteran and was very direct to the point never a feeling of the wierd sales pitches/closes you normally encounter !
Mohammed was super helpful in assisting me in my purchase of living room furniture.
We worked with Halim and he was amazing. He is very knowledgeable. Our whole experience was great.
Fre is awesome, she went above and beyond to get me what I wanted and was very patient through the texts and calls with my husband.
I came into the store today to purchase furniture for a co-worker and her roommate who are refugees from Afghanistan. We were greeted by Shavon and she was very helpful throughout the process. Thank you !
Very helpful, answered all of our questions and we ended up buying more furniture than we came there to get.
Shavon was wonderful!! I came in and she greeted me with a wonderful smile and she helped make the whole process fun and easy!!
Ask for Sarah! Excellent customer service. Always a large selection with good prices.
FRE was AMAZING AND MADE MY FURNITURE SHOPPING PROCESS EASY AND SMOOTH , her customer service was EXCELLENT, you can’t teach that , I recommend her to everybody looking for New furniture
Fre was amazing!!! Great customer service. Made our first sectional buying experience smooth and easy. Definitely recommend!!
Eddie French was very helpful during our stop into the store. He was able to locate the item I needed and communicated the process for purchase and delivery well.
10/10 Great Sevice, And Thank you For Shavon By Helping us Getting Our Daughter Her Bed.
Syeda was friendly and welcoming. She helped us have a smooth and positive transaction! 10/10 recommend!
Thank you Mohammad at Ashley Furniture in Fredericksburg VA in assisting us with finding a fabulous reclining couch.
Mohammad
Paul Moore helped my family on our new sectional purchase and a mattress as well. Overall a great experience. He was a very friendly man and stayed after his scheduled time to complete the sale! Thank you Paul!
Awesome service. Paul was very knowledgeable and personable!
Excellent customer service by Rashadeen
Great service long distance and once i got here physically. Highly recommend Rashadeen
We bought new living room furniture and Syeda was very helpful!
I work with Shavon today and she helped me with my purchase today! She was very patient! I didn't plan on making a purchase today but I'm glad I did!
James was fantastic
Mohammad provided Excellent customer service. Highly recommend.
Came in to just look around to see what Ashley had to offer in store. Spent a bit of time looking online at furniture and was able to see almost everything I had saved on my wish list in person in the store. Mohammad helped my husband and I out. He was great at understanding our needs and showed us the multiple options of the items we were looking for. Great customer service and not pushy at all for a sale. I usually will not buy if I feel pushed or rushed in making decisions. Thank you Ashley and Mohammad for making our new house feel more like a home with the new furniture.
Navin, excellent service
Paul Moore helped us find couches that were right for our home, he was professional, knowledgeable and friendly!
Awesome experience and costumer service with Paul.
Rashadeen did an awesome job waiting on us and explaining everything
Shavon greeted us with a smile and how "may I help you?" She listened to what we were looking for and showed us several options to choose from. She was knowledgeable and very attentive. She was very easy to work with and wasn't pushy at all. My husband and I had a very pleasant experience. We purchased 2 recliners and we will be back.
James was super helpful
Shavon took great care of us!! She let us shop without any pressure but right there to help when we needed her!
Rashadeen was very helpful and low-pressure. We can't wait for our new sofa!
Shavon was knowledgeable and very informative regarding our purchase on the mattress and base
Very professional and courteous as they took the time and effort to give me the best deal.
Halim and Navin were very helpful
James gave the mist excellent customer service! I'm very pleased my purchase and the service. I wish I could give James 10 stars!!!!
Nevin was very helpful - even gave us information that we didn’t think of. We will always ask for him should we return for other purchases!
Wow! Talk about customer service! The new manager Nick went over and above all he could do to help me find the right combination of living room furniture. Can't forget about Neil he helped me and was so patient. I'll be back for all my home furnishings! Thank you all so much
Quick, painless experience. Excellent service.
Mohammad provided excellent customer service for us today.
James was very informative regarding the type of furniture available and the type that may meet my needs. He spent a lot of time helping me with the financial part and explained the process well.
I recently had the pleasure of working with Halim at Ashley Furniture, and I couldn't be more impressed with the level of service he provided. From the moment I entered the store, Halim's expertise and professionalism stood out. He was patient, attentive, and truly went above and beyond to address all my questions and concerns. Thank you, Halim.
Navin- very very helpful. Was very welcoming and we able to get my wife and I exactly what we were looking for. Definitely would recommend talking to him whenever buying furniture!
Very kind and not pushy at all, let us shop and come to him! Ask for Navin!
Halim was very helpful! Definitely will comeback
Mohammad took time with me showing me options for selecting a living room set, waited for my husband to arrive so that we could make the best decision on what to purchase. His customer care was honest and very helpful. I am quite pleased with the selection and look forward to delivery of the merchandise. Mohammad was everything that a salesperson should be = helpful, steering us in the right direction without any pressure.
Halim Baktash did an excellent job helping my wife and I today with our purchase. He was very informative and took his time to ensure our needs were met. Highly recommend going to Ashley and asking for him!
Rashadeen and his team was amazing to work with, was very friendly and attentive to our needs and made the purchase very pleasant. Would recommend Ashley and Rashadeen.
Bought an electronic recliner from Ashley Furniture…Paul Moore helped us out. Friendly, fast and informative. Wonderful salesperson. See him when you shop!
Shes awasome
Fantastic experience working with Syeda. Knowledgeable about what I needed and made the time spent pleasurable. Thank you! *** I need to amend this review that the experience went sour very quickly. i quickly found out it was more about getting the sale then providing accurate information. Had it not been for Caden working to clean up someone elses mess i would have cancelled the order. No chance I'll ever go back to this store.
Mohammad was very friendly and helped us find the right piece of furniture.
Navin helped up find an affordable bed frame and a good mattress. Also was respectful and helped up price match. Thank you for the amazing service Ashley Store.
Shavon, provide excellent customer service and explained every feature of each furniture. She didn't force my husband and I to purchase an item. Shavon, went above and beyond to provide us the best deal. If you are looking for good quality furniture, shop at Ashley Furniture located in Central Park Fredericksburg VA ask for Shavon
Cathy was great and provided quick service when ordering a new couch!
Shavon was incredibly friendly and helpful- helped make our experience wonderful
Great service by Navin. Took time and listened to what we needed. Was very helpful to show us what they had.
Shavon is the bomb. Very knowledgeable, friendly, top notch customer service. Highly recommend.
Excellent service! Hamid was amazing and worked to meet my needs both financially and for the items! Will come back for more purchases in the future - trustworthy !
Navin was very helpful and he honestly help me and my family find our dream living room set. If you wont an honest salesman and a eye for style asked for him when you arrive. I will be coming back to finish my kitchen and bedroom her with him.
Navin and Kathy were very helpful and knowledgeable.
Wonderful experience!! Great customer service, ask for James!
Marvin! Thanks being patient while changing selections mid-stream!
Halim was very gracious and knowledgeable about the products. He's patient and friendly. Will definitely recommend him to others.
Great selection of couches. Halim was very helpful.
Paul was very helpful and kind
Shavon was great! i came in looking for a marttress to delivery to California and Maryland, she helped me find the perfect mattress for my Goddaughter to deliver to Maryland! The mattress is so nice i want one for myself so i will be ordered one soon!
Eddie Frank helped us very charismatically and was very informative.
Eddie French is really funny and passionate about pillows
Do not purchase anything from this company or this store. They do not stand behind their product. Their customer service is not helpful. I had a couch that broke after six weeks and they would not do anything about it. Do not shop with them.
Shavon is very knowledgeable and friendly. I strongly recommend her if you want excellent service.
Our sales person Paul Moore was very helpful! Thank you!
Our salesperson Syeda was so helpful. She answered all of our questions and helped up pick the perfect sectional
Great experience even with a lighter wallet, Navin is a wonderful salesman and would be happy to work with him again. Keep up the great work
Shavon is wonderful!! Come see her!
Moore was amazing... very informative... knew what he was talking about and took the time to sit down and explain. I definitely will be back!!
Great customers service from James. He gave us space but was their to answer all our questions. Walked out with a new dining room set being delivered next week. Merry Christmas
Navin helped me purchase a new bedroom furniture set during the holiday season. He was extremely friendly and knowledgeable while providing a no pressure buying experience.
Come for a visit and ask for Navin. You won’t be disappointed. Excellent service- no pressure sales.
Eddie was kind, not pushy, fun and flexible when we kept changing our minds. Good experience, high level of transparency and very helpful!
Mohammad was a great and informative sales person. I will be back at Ashleys
Fre Great service
Halim helped us find the perfect couch for our first home! He was very patient when we had questions. If you come here definitely work with him!!
Halim was very helpful and outgoing very knowledgeable sales associate.
Wonderful salesman - Mohammad! Very knowledgeable, professional and courteous.
Mohammed took great care of us! He was very patient and answered all of our questions. Looking forward to enjoying our furniture.
Eddie French is amazing. Very knowledgeable and professional. He got us in and out without any issue. Will definitely recommend.
Eddie French is amazing! So helpful from start to finish! Highly recommend
Lynn was very helpful with finding a dresser and nightstand for one of our kids. Great price and quality! Going to be back soon for a new living room couch.
Shavon , Perfect personality, We actually enjoyed our experience. She was knowledgeable about the products and patient with oue purchases. You hired a good one. Until next time.
Paul is an excellent salesman and we love the price for our new sofa and ottoman.
Eddie French is a great sales person and would refer friends to him anytime !
Eddie French was a very pleasurable and knowledgeable sales person and worked with us with patients and I would def recommend him to friends and family ! We had a very good experience!
Hamid great customer
Went into Ashley’s furniture to lion for a bed and furniture, Navin Was extremely help in helping us find the right mattress and bedroom set.
Just purchased a living room set from Ashley Furniture. Navin was amazing. He helped us visualize the set up and answered all our questions. Great experience!!
Lynn was a wonderful sales assistant very helpful and answered all my questions very clear..
Today I had the pleasure working with Mr. Eddie it was such a great experience and he answered all of our questions, look forward to coming back!
Shavon and Navin treated us with respect and helped us.
Was shown what I was looking for by sales person Shavon. She was very good and polite and wasn't pushy. I was very happy with her service and I will come back again.
Navin was very friendly and knowledgeable of the product. Great customer service!
Went to take a look at a couch I saw online and loved that I wasn’t bombarded by sales people. When I was ready, Paul was super helpful. He checked availability and was able to get a date sooner than I was expecting. He also provided me different financing options to help me make the best decision.
Eddie French was very polite and helpful. Checked in regularly and kept pointing us in the right direction until we found what we wanted.
James was phenomenal! He was extremely knowledgeable about the fabrics I needed to get for my dogs and what to avoid, I loved how honest and easy he was to speak to! 10/10 look for him!
Great working with Mohammed!
Paul Moore was an excellent sales rep! He really helped tremendously! Thank you
Halim Baktash was extremely helpful. We really enjoyed working with him!
My husband and I went to Ashley Furniture (Fredericksburg location) looking for a new mattress and pillows. Eddie French helped us and was awesome! He is very knowledgeable, helpful and pleasant to work with. I highly recommend him for your next purchase.
Today was life changing for me when I went in the store and my service was refreshing and totally satisfying. Thanks Eddie French
Eddie French was a great help to get a new sofa! Knew the inventory and was able to direct me to the perfect items!
Navin was great to deal with. Explained the features of the Tempur pedic lux mattress and adjustable bed. He gave II plenty of time to try the other mattress’s It was a pleasure dealing with him
Navine was a friendly salesman, not pushy and gave my husband and I time alone to discuss which mattress we wanted to purchase. We laid on the different mattress’, and used the remotes to test out each function. He was knowledgeable on the mattress firmness’. When we are ready to purchase our next family room set, we’ll be sure to visit Ashley Furniture. Outstanding customer service!
Great service very helpful and presented many options.Will recommend her to others.
Superb service! Go see Fre and Ahmad and they will take care of you and provide you with excellent service!!
Very satisfied with the purchase. I loved the living room set and especially Paul Moore's help was very kind, very professional and very friendly I felt very comfortable, highly recommended. Thank you, Paul!
Eddie French was alsome
Just purchased a queen bed and mattress from Navin...great service and great price. Navin was the deciding factor when choosing this bed over the competitor.
Shavon did a great job helping to find what we were looking for.
Walk in and ask for Eddie French! He was knowledgeable, professional and gave me the space and time I needed to lounge around the entire store in search of the perfect sectional. He handled my sale flawlessly and quickly. He has earned my business and I will be coming back soon!
Very excited about our new sectional. Halim was awesome, very helpful and easy to work with. We will be coming back for more furniture in the future!
Mohammad was awesome! We found our perfect mattress, couch, love seat, and bedroom furniture all for a super affordable price! Highly recommend! Not a pushy "used car" type salesperson. We strung him along for a couple of weeks while deciding and he always greeted us with the best of hospitality.
I had a wonderful experiance at the Ashley Homestore. Shavon greeted me upon entering store and worked diligently with patience,and shared passion for my needs. She was able to key in on the specific type of bed and mattress I wanted. Thank you so much!
Bought a table base and picked it up, got home to find no hardware and a nick in the furniture. I called my salesman and his easy answer was to call customer care and they’ll deal with me. And then Paul salesman has the gull to ask me if i wanted to buy that bed i was looking at. Question is why would i ever want to go back to this store since they lack customer service. Thanks Paul for the horrible customer service. Not sure why you told me to call you if there were any issues? If you do go to Ashley furniture don’t have an older, African American man name Paul help you. Cause he’s only interested in his commission. After that you’re on your own.
Halim was great!!
Halim Baktash was wonderful and very knowledgeable during our shopping experience. He is professional and well educated on the products, not to mention, honest. Thank you Halim for a great experience!
Syeda Batool was great. She answered all our questions and provided information about the furniture that we ended up purchasing. Syeda is very pleasant - a real asset to Ashley Furniture!
I was helped by Eddie French he was very helpful and knew exactly what we were looking for. He also showed us a troubleshooting tip in a piece of furniture we had previously bought that wasn’t working quite right after our move. The whole experience was pleasant and relatively quick. Thank you Eddie!
Excellent experience with Cathy as our sales person that assisted us in reclining couches, a coffee table and end tables. She was very patient with our many questions. I highly recommend Ashley Furniture store. We continue to come back because of the quality of the furniture and awesome associates
Mohammad was really helpful and gave extra time for our sale. Thank you.
Mohammad was very patient and helpful. Very compassionate and experienced person. Thanks
Eddie French did a great job selling us our beautiful sectional. Thankyou so much Eddie for your kindness and not pushing us to buy anything
Navin is a great salesman. Made the buying process super fast and painless.
Halim He is the best seller, very attentive.
Syeda was very helpful with helping us select a kitchen table. She is very friendly and patient! Definitely ask for her if you want a great experience!
Eddie French was a great person to work with on the sale of our furniture. He was very cordial and knowledgeable about the items we bought. We enjoyed our conversation about our families. Down to earth person.
Shavon was awesome she was super patient with us we had her crunch numbers on every variation of a furniture set she was super helpful and so sweet to us
Navin was super helpful during the purchase of our recliners!
Navin was great and very helpful!
Hamid was professional & helpful!!
SHAVON was by far above and beyond my expectations for customer service. Very patient, very nice, very knowledgeable and helpful. I recommend always asking for her.
First-time customers at Ashley usually buy furniture from your competitor. Cadence and Fre exceptional employees. Kudos!
Great, quick experience. Hamid was very helpful and helped us make a great purchase.
Paul Moore was very helpful and knowledgeable with the purchase of our mattress.
Mohammed was great. Easy process.
Mr. Eddie French is a TRUE salesman! He is honest and trustworthy! If you need a GREAT sales experience, see him in the Fredericksburg, Va location Carl D Silver Parkway!
No happy at all with Halim.
Eddie French was super helpful. I am extremely picky, and hard to please. He helped us find a couch I can see my family loving for a very long time. He made yhe process quick and simple and pain free.
Happy to do business with Ashley furniture!! Eddie French gave us a 5 star experience. He had an answer and piece of furniture for all.of our families wants. Look forward to more business with him at ashley in the future!!!!!
Came in to browse the black Friday deals and Shavon helped us find the perfect dining set for our new home. She greeted us immediately and was kind when asking what we were searching for. She showed us only 3 tables and we were sold on the 3rd table. Shavon is amazing if you need a quick effortless shopping experience, find Shavon at Ashley in Central Park!
(Translated by Google) Girl, I’m in love with great! (Original) 少女我爱上great!
Very personable staff and a smooth shopping experience.
Thank you Shavon for your amazing help.
The friendliest people I have engaged with for a long time!! Excellent customer service, not pushy, just excellent!
Had a great experience with Eddie French! Listened to what we said. Knowledgeable friendly. Helped us get a great price on Bkack Friday.. will recommend him to our friends! Deb
Eddie French was amazing and very helpful.. he also has a great personality
Navin
Hamid was super helpful and a great salesman. Would definitely love to purchase from here again!
Walked in Shavon was at the door greeted us. Ask a few questions walked me right to the sectional I ended up buying. She was not pushy at all didn’t rush us at all. Thank you Shavon for all your help. All the sales staff said hi and were very friendly and the store was very clean. Great experience thank you.
Awesome service. Highly recommend !!! Ask for Hamid
Halim did a wonderful job helping me find everything I needed to recreate my living room space!
Halim was very knowledgeable about what we were looking for. He was excellent!!
Navin was very helpful and respectful. He introduced himself and let us explore on our own while we tried to gauge what we liked. Once we had our mind made up, he was more than willing to work with us by providing us his contact information so we could pay at a later date.
Eddie was very professional and understanding with our needs. I will recommend friends and family to come in an see him. Best customer service I've had in a long time.
We were helped by Najma in buying two mattresses. We were in a hurry, she was quick, efficient, and knowledgeable!
Stopped in on our way home to Florida to see if we could find a chair. Was not greeted. 4 associates talking and laughing at register and did not acknowledge my husband and I. Walked the whole store. Found the chair. Stood by it and waited. Nothing. Walked out the door, turned around, walked back in, took a picture, still nothing. Ridiculous.
Paul Moore was very helpful and friendly and made sure to show us all the options available in our price range.
I had the pleasure to work with Mr. Paul Moore with my purchase today. We was very helpful and kind. I will definitely be back soon.
I will never, ever, buy there again. If I had the option to sleep on the pavement or buy a pillow from there at 25 cents, I’d sleep on the pavement.
Shavon, thank you so much for helping us find the perfect bedroom set for our daughter. You were so helpful and answered all our questions.
Great experience!! Lynn was so helpful without being pushy. Absolutely would come to her for the next buy. I bought a master bedroom suit and livingroom. She helped getting as much of a discount as possible for me. Loved our conversation too. Such a nice experience.
Thank you so much Navin.
Great experience. Eddie French did a great job introducing himself and letting us explore options without hovering too much. Great experience and great customer service. Thank you.
Very informative and helpful with my special needs.
I had a great experience at the Ashley store in Fredericksburg. The Black Friday deals were amazing, and the service I received from Shavon was wonderful. She was very personable and clear throughout the whole process. 10/10 experience!
Shavon was super helpful with our experience. 10/10 would recommend this store and her expertise.
My husband and I went to purchase a couch and love seat for our living room and unfortunately it did not fit so we couldn't get what we originally purchased so we went back to the store to do a re selection of something that would fit which means it was smaller and cost less. With that being said we were owed a difference of $600 or a little bit more at which point they tried to tell is it would have to be a store credit, excuse me absolutely not! So then we asked to speak with the manager, Ahmad, who guaranteed we would get the refund back to the credit card within 48-72 business hours and then our sales person Mohammad stated we would receive our new furniture within a week. Here we are a week later no furniture and no refund. We proceeded to call customer service who stated there was no record of a refund request and that someone would have to call us back so I then called the store to speak with Ahmad when I spoke with him he again stated we should have the refund and I advised him we did not nor the furniture. He proceeded to state he was going to do some research and would call us back within 2 hours and we never heard back from him he also let us know our furniture would not be available for another 2 weeks and that Mohammad basically lied to us. At this time we have not received a call back from the manager Ahmad who guaranteed our refund or customer service. They were not able to provide us with any documentation, receipts, absolutely nothing. Needless to say we are going back up there tomorrow to cancel the whole order and get a FULL refund. I would never recommend anyone to business with them, the service and communication is piss poor to say the least. I hope no one has to ever go through this experience we have went through. All we wanted was some living room furniture and we were returning customers. Obvious to say we will not be returning and don't recommend anyone else does, all they care about is their end game and not the best for their customers new or returning. UPDATE: Call back today 11/17/23 just to be told a refund request has been submitted for review and can take 10 business days and still may end up just being a store credit, we then asked to CANCEL the whole order and to get a FULL refund and they told us the order has been cancelled but we will have to wait to speak to the refund department to see if we will get a refund for our money or if the whole amount will be store credited!! I truly have never heard of such a thing and can not believe that this store is trying to remain in control of OUR money. I never thought this is how this situation would ho, also when we called and tried to speak to Ahmad again he would not get on the phone.
Paul Moore was great! Thank you!
Halim was great. He walked us through our options in a very easygoing way. He was very informative and made sure we found the perfect couch for our new place. Highly recommend seeing Halim when visiting!
Halim was absolutely amazing. He was so helpful. Gave us so much information and walked us through all our buying options. He helped us to find the couch of our dreams and the best price. Ask for halim the next time you visit!
Sharon was excellent in helping me to purchase a new love seat. She presented several different ways to pay for my purchase. She was easy to talk to and very knowledgeable about the products she was able to show me. Thanks Shavon!
Halim Baktash was such a delight when helping us with our purchase! He greeted us with such a warm welcome and allowed us to get a feel for all options at a pace of our own, checked back in, and allowed us time to formulate any questions or further needs we came across. He was extremely helpful and could not have given us a better experience. Wonderful customer service!
Syeda was absolutely amazing! Great customer service.
Excellent customer service. Very friendly and professional. We love the furniture and the price is reasonable. Thank you Hamid and Amed.
Purchased a bed and mattress set. Paul Moore helped me over the course of 2 days and was extremely helpful! He worked hard to make sure I got what I wanted at the best possible price.
Paul was very helpful and kind
Eddie was very helpful but not pushy. He was able to answer questions and get our purchase taken care of quickly.
Very friendly. Hamid took care of us. Highly recommend.
Great- very friendly -nicely priced- Salesman very helpful (thanks Navin) My only dislike is the extremely slow buying process (nearly two hours) and delivery (over 3 weeks before we get the chair)
My mom and I visited the Fredericksburg store for a loveseat and we were taken care of by Fre. Fre was very kind and patient and allowed us to look around without feeling any pressure of making a purchase. She was very professional and has a warm presence. Thank you so much for taking care of mom today, Fre! We are grateful for your expertise and kind heart!
Excellent service, very good recommendations, very good service from Halim Baktash
Halim was so helpful! We came back 3 times, he wasn’t pushy, very professional and knowledgeable. We were looking for a sectional and he listened to what I was looking for and tried to help me find the one that was just right, not pushing me toward the most expensive, but the one I needed for the size of my room. Definitely recommend you ask for Halim when you got to Ashley furniture!!!
I was able to find a great deal on a sectional from the Ashley store in Fredericksburg! My sales representative Mohammed was excellent. He was very knowledgeable on the inventory and helped me select the perfect couch for my family. He was also very patient as there were so many options for me to choose from I didn’t even know where to start. 10/10 I would highly recommend this Ashley store!
I visited 4 other furniture stores today before Ashley. Halim welcomed us and listened to our needs. He is not only knowledgeable about his products but was kind and professional. I really appreciate his help!
Shavon was amazing to work with and very professional! She made our experience smooth and offered great recommendations for a comfortable couch! Thank you, Shavon!
Halim was very attentive to our needs and helped us get the mattress we needed!!
Shavon A. is an amazing specialist at Ashley Furniture. She is very knowledgeable of the furniture, provided me with various options and did so in an extremely professional manner. I am saving her information because I am personally asking for her when I come back to purchase more next month!
Shavon was very helpful. She helped me pick out the perfect mattress. Very friendly and very professional.
Syeda was amazing!!! Very positive energy and extremely helpful. I highly recommend her for anything you ever need!!
Fre was great! Thank you!
Paul Moore went above and beyond and was very attentive! Huge thank you to him. Unfortunately I cannot say the same about the workers at the processing counter I sat and listened to them gossip for 10 minutes before another employee pointed out they are supposed to be working on my order. Luckily Paul’s salesmanship counter acted their negativity and I had an overall great experience.
Paul Moore was a great help! Super friendly and helpful.
Fre was very helpful and personable. We had our 13 month old with us and she was helpful with both finding what we wanted and being patient with a little one.
Mohammed was a great help. Very informative and purchase was smooth Thank you!!
Paul was amazing. Always there when we needed him while also not following us around the store. He allowed us to talk and figure out what we needed and made sure we were taken care of the whole time.
Shopping for a couch here was one of the best experiences I’ve had in a long time! Eddie French was very welcoming and professional. He was patient and gave wonderful recommendations. Shop here, if you’re in the market!
Today, I had the pleasure of meeting with my sales associate, Shavon, at the Ashley store on Carl D Silver Pkwy (Nov. 12th). She embodies patience, attention, and compassion, and she listens to what her customers need, which is why I would rate her a 10+. The company benefits from having her on board. I applaud Ashley for hiring a sales representative who is so knowledgeable and professional.
Lynn is the absolute best!!! She is super Fantastic & very knowledgeable!!! Ask for her, she will get you the furniture you need and love ❤️
Cathy is super sweet. Knowledgeable and helpful. If you're buying from Ashley in Fredricksburg, swing by and ask for Cathy!
Good customer service, thank you Navin.
They had a good up to date selection and we bought something that will withstand the pers as well as be easy to clean. James walked us through every step of the way. He also provided a thorough explanation of materials and the product
loved this place!! syeda was very helpful and explained everything we needed!!
Lynn was so helpful, professional and a pleasure to work with. Would definitely come back.
Mohammad was very nice and easy to work with. Got us a great deal
Great experience with sales associate Halim. He will take care of you.
Excellent, patient customer service on the showroom floor from Ms. Fre and manager Ahmad. Very good prices also. Thanks for a great experience!
James was extremely profesional and we are so happy he helped us
Cathy was very helpful in our decision. Didn’t push us and gave us good suggestions. We came in looking for just a dresser and ended up with a whole bedroom suite!
Mohammad was great to work with. He was helpful and patience as we took our time to decide on the furniture that we decided to purchase.
Shavon was so helpful, friendly, and professional! She helped us find the perfect bedroom set for our daughter.
Josh gave me and my family wonderful service. He was very attentive and had patience while we selected the perfect sectional for my home.
Halim good service and was very friendly
Mohammed was awesome. He broke everything down. He took his time he really catered to us for the last two days. It was great meeting him.
Shavon did an amazing job showing us all the furniture we came in to look for! Very friendly and willing to walk the store with us discussing different options. Thank you Shavon!
Lynn was fantastic! Very knowledgeable and never rushed us while trying to decide on the perfect fit for us. Thank you!!
Navin was excellent! Made the experience easy and even helped me make choices with great home decor experience. Deff recommend Ashley Futniture 10 out of 10. Thanks guys!
Syeda is great !!! She help my wife and I to find the right furniture for our needs, and provide an extraordinary customer service.
I met Shavon in the Fredericksburg, VA Ashley store about a year ago. I was just looking at the time and she listened to my wants/decoration desires and found me the perfect couch set. I was going to look around other places but ultimately came back to Shavon. She is wonderful at her job, very knowledgeable, not pushy (a must for me), funny, kind and a gem! Will always come and buy from Shavon 🙂
Cathy was super helpful and made our shopping experience wonderful.
We had a great experience with the help of Shavon at Ashleys Furniture Store while shopping for our dining and room set. It was fast ,quick , & easy!
Paul was outstanding! Very professional and was able to accommodate all our needs promptly.
Mohammad was very helpful in assisting us in the purchase of our table. As well as helping price match.
Halim was great! Helped me so much finding what I needed!
Kathy was great and way to work with.
Very nice people and professional definitely recommend halim baktash
Navin helped us out, he was great!
Fre and her Manager were the best....very patient and knowledgeable!
Adeeb has been very helpful in giving us the best deal and guiding me through the store. He was accommodating and helped us answer all our questions.
Syeda was very helpful and pleasant.
We went to Ashley to buy sofa set and syeda at Ashley's helped us a lot to choose a best sofa for us she's the best help anyone could get. We're very happy.
I love her... shes so help and frendly and explained .. explained so good 👍 syeda is best 👌... raise her salary shes good 👍
Came into the store and was immediately greeted by Mr. Paul. Mr. Paul is an excellent knowledgeable sales person, and made our experience seamless.
Mr. Eddie French was a pleasure to work with. He was informed and thorough and equally as important, very personable. This made for a great experience.
I knew what I wanted and was greeted at the door by Paul Moore. He was very friendly and made the process enjoyable.
Syeda was great and very patient with my indecisiveness. She has a warm welcoming smile that’s very genuine and trustworthy. I would ask for her assistance again in the future.
Halim was super helpful 👌
Mohammed provided excellent customer service. He was extremely helpful and pleasant to work with.
Eddie French was the sales associate who listened as I described both what I wanted and did not want in the sofa that I was searching for—and I would like to note that I have been looking for months. He did not try to sell me anything—he guided me to furniture that suited my needs and let me process. He was helpful, friendly, and was not pushy. I can hardly wait to get my sofa delivered later this week!
Excellent customer service with Fre, Ahmad and Lynn! We, will definitely be a return customer as well as recommend our family and friends to this specific location and the entire Ashley Homestore brand.
First Time at Ashley Furniture, and Shavon was of great help! She has a very pleasant and diligent personality. Will definitely recommend that if you ever find yourself at Ashley Furniture ask for Shavon to help you. Thank you so much!
five stars for Eddie French. We have purchased furniture from Ashley furniture (Eddie) a couple of times. He’s a great salesman. Very helpful, and knowledgeable with the furniture.
Lynn was very helpful and pleasant the moment my husband and I entered the store! She answered all our questions and was knowledgeable, helping us pick out the perfect counter height table with chairs just in time for Thanksgiving. Thank you, we will definitely be back!!
Wonderful, easy experience! Mohammad show me different choices of coffee tables and end tables. Did a phenomenal job.
Syeda was very impressionable. She was very knowledgeable and she helped us out a lot. Thank you for your help and we appreciate all the managers and Syeda help
Eddie French was an amazing help today. My wife and I have been looking for a sinning table and eat in kitchen table for months. My wife told Eddie what her style was and he executed perfectly!!! He said we have more options and said give me one moment and found our two tables like that. It was awesome! Highly recommend Ashley’s and ask for Eddie. He’s the best!!!!
Great deal! James was very knowledgeable and helpful. We especially loved that he was not following us around every second, allowing us the opportunity to look freely. He answered our questions and he checked on us genuinely! We made a great purchase of course! Great prices! Thank you! We will be back!
Great team at Ashley Fredericksburg! Cadence very knowledgeable and punctual! She will get your financial situation in order!
Excellent customer service, great prices and fabulous quality furniture! Dave, Ahmed and their team took care of all the details and we appreciate the smooth professional handling of the whole transaction.
Hamid was great!!
Eddie was super helpful and friendly. Very knowledgeable!! Ask for Eddie!
Typically when you walk into furniture stores the associates stalk you and that is so annoying. This was not the case at this Ashley. Syeda saw us when we came in, greeted us, told use her name and said let me know if you need anything. When we were ready we found her and she was phenomenal! We laughed about putting the wrong amount of money down for the financing. She was wonderful and the experience was great! Can't wait for our new dining table and chairs.
Shavon helped us find exactly what we wanted and at a price we were happy with! This is our second shopping trip to the Fredericksburg store and we’ve been very satisfied each time.
Mohammed helped me as soon as I walked in the door, and made everything seem less and fast, since my 1 year old wanted to pick the worst time to throw a fit, amazing service, and he was more than friendly and not pushy
Employees and fur in tire selection were amazing! Highly recommend!
Took to long for the purchas process
Great customer service and support
Mohammad was professional, courteous and a pleasure to work with. Definitely would come to him again!
Mohammed was amazing, despite my inability to make decisions. I highly recommend! Thank you Mohammed in Fredericksburg, Va.
Mohammad was excellent. He went above and beyond. His salesmanship was excellent. He handled all of my objections and was very pleasant to work with.
Shavon provided me with excellent customer service. She greeted me as soon as I walk through the door. Due to her kindness and warm welcoming, I ordered the perfect love seat for my home.
Syeda was a joy to work with. I look forward to shopping with her again
Eddie did great
Halim is the best costumer services 💯Iin this store, absolutely came back for my bed 🛌
I can't believe about his attention. I recommend 100% Halim. is the BEST!
Shavon was extremely helpful. She patiently showed us the different options available and made sure to listen to our preferences.
Rickie helped me find a mattress that worked for me, and I really appreciated his no pressure style!
They are amazing people that work their to help you find what you need special shout out to Fre she really help me what I was looking for thank you so much
Went to Ashley for a mattress in a quick time. Was helped by a witch named Kaitlin (it was Halloween), she was great and very helpful. I got awesome help and exactly what I needed in short order, Thank you Kaitlin!!
Paul Moore was the best help at this location he worked with us for two days to get the sectional we wanted and loved. This man needs a raise and we need more people like him
Mohammad is good sale person. He helps us a lot.
Dave was very helpful very professional top-notch 💪💪💪
Halim was very patient very personal and just did an excellent job definitely appreciate his help.
Beautiful furniture Staff professional. Thank you Jimy, Fredericksburg store!
My husband and I am very please with the service and help we received from Mr Mohammed at the fredericksburg Va location. Thank you for all your help.
Navin and his supervisor were extremely helpful in helping me find and select our new sectional! They worked with me to ensure our payments were affordable and even wrote everything down for us to come back the next day to finalize everything. Wonderful experience! We’ll definitely be looking for Navin the next time we come in!
It was nice working with Fre
Fre was very helpful and helped me find my bed
There’s so much to choose from in store! Navin helped us find the perfect items for our home!
Eddie French, was extremely helpful and full of ideas on how to furnish my new home. I will be returning to buy any and all furniture for my home going forward if this is the experience I can expect. Thank you Eddie
Mrs.Lynn was wonderful with us. We were taking our time deciding what couch would be best for our space and budget, and she was beyond patient and kind with us! She definitely helped us to make our decision. We are so thankful for her help and great customer service!
Syeda was very nice and helpful with the dining room set we wanted
Syeda is amazing! We came back looking for her to tell us get my dining room set.
Shavon was awesome! Took her time with us, compared prices, delivery dates and all. Very pleased with our time here.
The best experience EVER! Our sales associates, FRE and AHMAD, are simply the best! Very knowledgeable and very engaging. They answered our questions and are true professionals! They even helped us with very critical selections we needed to make. Our hearts are full and We just love them! We will be back, indeed! Thank you FRE and AHMAD!
Mohammad did a fabulous job working with us and helping to find a dining set that fit our space. Even better, the counter height set was on sale and cheaper than the standard set.
Paul was really helpful!
Navin was great help. Not pushy.
Great day at Ashley Homestore Furniture, great service and more importantly great people! Halim was a great salesman and provided a great experience.
Shavon was great!!! Very friendly and helpful.
Halim was great help in guiding us in our purchase today. Excellent sales person and highly recommend speaking with him directly in any future purchases.
Halim was amazing he help us find a sectional that was a perfect fit for us and my swivel chair!!!
We’ve shopped for the majority of our home furniture through Ashley & Trivett’s for years. We were extremely happy with our low pressure, patient sale guided by Paul. He took his time to educate us on the mattress options best for our comfort. Thank again to Ashley furniture, we will always be asking for Paul!
Great selection of furniture and Eddie French made it a fun buying experience
Eddy French was great! He showed us exactly what we wanted and took the time to explain the different options. Definitely glad we stopped in the store since we are used to buying everything online we wouldn’t have found what we wanted.
Outstanding,,, best shopping experience ever. James garibaldi was beyond exceptional
As soon as we walked in Shavon greeted us with a warm smile. She was super helpful helping us find a sectional. Answered all our questions and we couldn’t be more happy with our experience !
Was told a certain delivery day, showed up a week late.
James was excellent and helpful
Navin was extremely patient and a pleasure to work with.
James was amazing! He has a wealth of knowledge and I will request him for my next furniture purchase at Ashley Homestore.
Great experience! Hamid Helped me get my sofas quick and easy! Told him I was looking for something modern and he pointed me in the right direction.
Lynn was amazing! She had a smile on her face as soon as we came in the door and allowed us to walk around and get an idea of what we wanted! She took very good care & we left today making a purchase I’m very excited about!
Lynn was excellent and patient as she helped us with financing to get our dream table and chairs
Wonderful experience! Even got a little extra for being a Veteran.
good looking store with lots of furniture updated.
Eddie is a Quick efficient listener. Great experience for someone who does not enjoy furniture shopping.😁
Eddie was Pleasant to deal with, quick and easy transaction, the best furniture shopping experience I have had
Halim exhibited exceptional qualities during our interaction. My in-laws presented us with a set of highly specific requirements, and he demonstrated remarkable patience and kindness throughout the process. Halim's ability to attentively listen and understand our needs enabled him to guide us seamlessly through the purchase, making the entire experience remarkably straightforward and stress-free.
Thanks Navin for being so informative and helpful in our purchases today
Navin was absolutely wonderful! Very knowledgeable and helpful. Most importantly honest.
Mohammad was a pleasure to work with! Very helpful and friendly!
Navin was extremely helpful and was not pushy and gave room for decision also very informative!
Great store, Hamid his manager was helpful and very professional. I like products and we was able to have a good deal. I will recommend this store to anyone. Thank you
Hamid was awesome! He scheduled our delivery super quick and was very helpful in selecting my new couch!
I bought furniture from Ashley and Navin worked hard for me to get the furniture without going to the store. I will be buying again.
Mohammad
Looking for a sleeper sofa for the Family Room and, with Eddie’s help, we found just what we were looking for in under 5 minutes! Smooth process!! Would highly recommend working with Eddie at Ashley Home Furniture!!
Shavon
(Translated by Google) Senior Shavon treated me very kindly, thank you very much, very excellent service. (Original) Me trataron muy echelente la seniorita shavon muchas gracias muy exelente servicio
Eddy French was such a great help. His customer service is amazing, will definitely be back!
Eddie was great! He made furniture buying a fun experience too and was not pushy at all.
Paul Moore was a great help finding the right dining set and rocking chairs. He was super willing to help and thorough. I’m sure we will be pleased with our purchase.
Eddie waa phenomenal! His professional demeanor and top notched sales expertise was second to none. Will definitely come back and ask for him;)
Shavon was a dream from the moment we walked through the door. Not only did she help me find the perfect “purple” pillow, she also helped my father with his purchase of a new couch. Shavon brightened our shopping experience with her fun personality and style. Thank you Shavon!
We just bought a new home and came in to Ashley searching for a new kitchen table. Right away, Halim was on the job. He took all of my preferences and brought them to life. The whole process was quick and easy and extremely pleasant. We are so excited to see our new house come to life with our new table. Thank you Halim for being so helpful and for being professional and kind throughout the whole process!
Paul really took time to help us purchase the right dining set and couch. He was friendly and helpful. It was such a fun and easy experience!
Paul was the salesman and he was amazing! The manager was also incredibly helpful. Ask for Paul!
Cathy did an outstanding job me out with my furniture needs.
Paul M. was awesome. He was extremely helpful and made the buying process easy.
Paul Moore was very informative and helpful!
We recently bought a new house and walked in the Ashley looking for furniture for our home, quite a lot of furniture! Navin worked with us, but did not hover. He gave us time and room to shop, but was readily available when we had questions. It was a very pleasant experience and we will definitely be back again!
Fre was great! She introduced herself when we walked in and then gave us the space we needed to move around the store and browse. She checked in a time or two to ask if we had any questions or if we needed any assistance. She encouraged us to purchase the protection plan as we have two young children. My husband and I are both very satisfied by what we got for the price we paid.
Cathy was very helpful and courteous. Made the experience smooth and easy
Very friendly, listened to what I wanted and took me right there. Best service. Ask for Halim was awesome.
Ahmad was great. we had a re-selection since they discontinued our set and he helped us work numbers to get a new set in our price and it was a great experience.
Cathy was very helpful. She was able to quickly check the prices of the sectionals we were interested in and answer all of our questions.
Great 😁 very helpful and informing
Cathy was my sales person. I was completely impressed with her professionalism and customer service.”
Awesome service and furniture!!! James did a great job at making us feel comfortable!
Paul is amazing! I was looking for furniture for several bedrooms and he answered all my questions, showed me numerous options, and patiently went through my order for each bedroom. Paul is definitely an asset to Ashley Furniture. I also want to throw a special shout out to Elizabeth and Ahmad for helping us get the best financing available. You guys are the best! Thank you for having such excellent staff!!!
Navin
Paul Moore was extremely helpful, knowledgeable and friendly. I’m very satisfied
Great service by Paul Moore! He was very knowledgeable and very patient as we chose our purchase!
Eddie was fantastic getting my sectional ordered. Very friendly and professional and very efficient. Would recommend to friends and family to shop here.
We've been in a couple times this past year and service has always been great and fast in store
Ms. Shavon at Fredericksburg was incredibly helpful. She greeted us upon our arrival and made our entire experience amazing and comfortable.
Paul was very helpful and helped us find exactly what we were looking for. Great staff and very nice furniture. 👍
Amazing service! Kristina helped me find the perfect couch for my new place! I’d recommend this place for those who seriously want to find a color and layout for their home.
They had a great range of mattresses to try and Shavon went above and beyond to help us find, what is likely the most comfortable mattress on the planet! Very excited!! Shavon was helpful, knowledgeable and an absolute pleasure
Shavon provided fantastic service! Very happy customers walking away with the most comfortable mattress we have ever owned.
Do not use this store. Especially if you’re active duty military. They void all warranties if you move. Regardless if the move was a forced military move. I purchased a $7k plus mattress and bed frame setup. Had issues with the mattress within a year of purchase and I’m told the warranty is void and there is nothing they are willing to do to help. The purple mattress I bought has a 10 yr warranty. And the product would be replaced by the manufacturer. There is no monetary loss to this store but they refuse to honor their warranty. Worst customer service ever
Paul was amazing, very helpful and knowledgeable and had us in and out very quickly w no fuss
Fatima and Shavon have been extremely helpful.
Me and my husband were going to buy a couch here but found a better deal online, the manager was very nice and he offered to price match! we bought it elsewhere but because of him trying to satisfy us we will go back soon to buy different kind of furniture. The black lady with the colorful glasses was also nice. Overall good experience nobody harrases you to buy and the manager who helped us is very likable. 5stars. XOX <3 ❤️
Hakim was very patient and helpful. Very pleasant and cautious. Cadence came from lunch to help me. Definitely will come back.
Navin was very helpful and made the shopping experience easy
Paul and Fatima were very helpful. They were patient and provided us with many options to choose from. They prices were reasonable.
The sale person - Paul More was very helpful, knowledgeable and was very patient while waiting for me to decide what I wanted to purchase.
Just bought furniture from Navin at Ashley Furniture Store in Fredericksburg,Va. I am very pleased with the quality of service provided by this individual. Will ask for him for future purchases.
Great service the person who attended me was respectful and very professional He answered all my questions I am happy with my purchase
We felt so welcome the minute we walked in the door and were greeted by Fre. She was helpful and attentive, while still giving us the space we needed to search for furniture and discuss what we wanted. We left the store feeling confident in our purchase and experience at this store.
Good customer service. Shavon was helpful and patience while we decided on what to buy.
It was a pleasure working alongside Paul today to find a dresser set for our first little babe, due coming January 2024. He was delightful and easy to work with and answered many questions for us.
Great help Paul helped us was very polite and helpful finding something that fit us good
Syeda
Navin was great! Very helpful without being pushy.
Cathy at the Fredericksburg VA location provided patient and expert assistance in developing our purchase. She made herself available to us and made this experience a real pleasure. Highly recommended!!!!
Syeda worked with us and was great.
Fre was great! She gave us the space to look at different items and then was ready to assist us with all of our questions. She was very polite and professional.
We came in looking for stuff we had already ordered and wanted to switch some things out. Shavon was amazing! She helped us with all our questions, and didn’t try to pressure us into buying anything. We needed some extra time to think so we went and grabbed lunch, and came back and met with Shavon again, and she processed our order! Answered all our questions and helped us find the best price! She was fun, engaged, and very easy going! Highly would recommend seeing her about buying anything from Ashley!! Such a great experience!!!
Navin was great. He was very helpful and friendly. He definitely deserves a raise :)
Navin did a great job assisting us in finding the exact furniture we were looking for and facilitated a very smooth ordering process. Definitely deserves a raise. Thanks, Navin!
Hamid Hamidi was excellent and very knowledgeable.
James was very helpful and patient with us, answered any question we had and made sure we were taken care of with the best deals.
Eddie French did a great job and helped me find what I needed for my home.
Eddie French was friendly, charismatic, and helpful with the purchase of our couch!
Eddie was incredibly helpful and easy to talk to. He helped my partner and I find the perfect couch for the price that fits us! Next time you are here, ask for Eddie!
Fre was a great help on my purchase today
Very quick and very friendly James was super helpful in finding what I was looking for and understanding concepts of colors and what goes well together and helped me understand the process and check everything and make sure I was happy
Fatima was an enormous help! She diligently answered any questions that we had throughout the process and helped us purchase a beautiful new couch. Would highly recommend, and look forward to doing business with her and Ashley’s again. Thanks Fatima!
Fatima was so helpful and friendly. Can’t wait to get my couch!
Fre was very helpful. She laid out all of our options and made our purchases smooth and easy
Great customer service by Ahmad and Hamid! They worked a great deal for us.
Fre took care of the whole process. She is very professional, patient, and knowledgeable. I enjoyed doing business with her and recommend her to anyone.
Mohammad was very pleasant to work with. Not pushy at all. Made buying very easy.
Very helpful
We walked into Ashley’s Furniture and we were welcomed by Lynn. She greeted us and was very helpful from the start! We let her know that we were looking for a kitchen nook and she was very knowledgeable. She was very attentive throughout our Ashley’s visit. Thanks Lynn for making this process easy for us!
Fre is amazing! 5 star service and so patient! Loved my shopping day at Ashley Furniture
Paul Moore was great
Superb customer service!
Paul was very helpful and knowledgeable. I will definitely come back.
Great experience! Fre was super helpful and easy to work with!
Came in and was uncertain on what we wanted, Eddie French took the time time to educate us on the products and answer any questions we had. Fair prices, & great customer service! I will be coming here again to purchase furniture here in the future.
Lynn was attentive and helpful.
Lynn & Eddie F. Did a great job they made us very happy the mattress is amazing and the chair is fantastic and I'm happy with the service and I enjoyed shopping with Lynn and Eddie had a great experience
Eddie French was a big help and we really appreciate his hard work
Eddie was very knowledgeable about the mattresses and helped us pick the perfect bed. He was energetic and fun through the whole process as well. He made our buying experience that much more pleasant.
Paul Moore was extremely helpful and patient in helping me select a recliner for my father.
Had a great selection. Fre was extremely helpful and accommodating.
Eddie was very helpful!
Hamid was very helpful in helping my husband and I pick out a great sectional for our oddly shaped living room. If you're in the market for some new furniture, stop in and ask for him!
Very frustrated with this place, received a damage sectional. Ridiculous! Won't be buying there again!!
Shavon was our sales representative Very friendly and helpful with the purchase of tv table, rugs and lamps !
Ashley is the best! Eddie, as always, was super helpful and easy to work with!
Great customer service, Ahmad Hadi and Navin were so nice and professional. Provide us enough information and give us very good deal. Thanks to Ashely store
My sales ambassador Sydeda Batool, was very knowledgeable about the furniture and warranties offered by the manufacturer and financing terms available. She was not high pressure and very professional. I would recommend Ashley Furniture to my friends and family because of my experience.
We bought the Antonlini sofa We didn’t receive it yet but I’m so excited And James did his best to gave us the best deal
Great store, Sales Rep James G. went above and beyond to help us understand everything about the piece of furniture we’re buying including care, cleaning, ..etc
Navin was nice to me. The process was smooth and he answered all my questions. Ashley is a best place to buy your furniture. Will come back again.😊
Thank you! Navim! Sorry if I misspelled your name.
The experience was good.
Fatima and Cathy were knowledgeable and very helpful and so pleasant! Give them a raise! They deserve it!!! We'll come back because of their quality service.
We stopped in looking at bedroom sets. We’d done our homework and knew what we wanted. Lynn was very helpful making sure we had all the pieces ordered that we wanted and that the color was what we wanted. She made the process very easy and painless.
David and Eddie French they did a great job I really appreciate for there hard work.
Love the tables we ordered and Navin and Lynn were wonderful to work with. Thank you very much.
I was on a time crunch to purchase a couch. Paul was friendly and very helpful. His knowledge and quick answers helped me get in and out of Ashley Furniture store with a satisfied smile.
Navin and Shavon provided exceptional customer service! We never felt pressured and were provided with the time and care we needed when making our selections.
Amazing experience at this store. Shavon and Fatima gave me all the assistance to close a very good deal. Thank you Ashley Furniture!!!
Lynn was great!
Fatima was very helpful and a pleasure to work with as we chose a sectional sofa
Excellent customer services we really appreciate what Syeda and Ahmad did for us today
James was the best sales person to work with, explained the process very well and was extremely patient and the whole staff made the finical aspect at the end amazing!
So excited that we were able to work with Syeda! She had so much patience with us while we selected our furniture. When it was time to make the purchase, she made sure she explained everything to us and brought her manager over to speak with us as well. Ahmad was very helpful as well! We will certainly come back to purchase at Ashley’s again!
Eddie did an amazing job providing the Ashely’s experience to myself and my wife. He was impeccable about helping us find the right bedroom set and mattress to go with it. His takes pride in his work and made us feel more extremely comfortable having him as a salesman. We would love to suggest that he receive a raise for his prestige customer support service. We highly consider coming back to Ashley’s to furnish the rest of our home. Please thank him for us, we really enjoyed our shopping experience!
Bought a recliner from the Ashley store. Paul was absolutely amazing. Told him what we wanted and he showed us where the options were and left us to make a decision but was available for questions. Not pushy at all and a joy to work with
Eddie was amazing his personality service and attention was one of a kind
I came in the store on two separate occasions and both times Shavon took excellent care of me and my family. She was very knowledgeable about the furniture pieces and helped me pick a beautiful quality sectional for my living room. I plan to return for other furnishings soon. Thanks, Shavon!
Shavon took really good care of us. Didn't badger us or pressure us at all. She was very knowledgeable about the products and provided excellent service.
Now that the store associate isn’t hounding me about a review, don’t buy from here. Delivery estimate is not timely and compared to their website it is overpriced for the same furniture by hundreds of dollars. Original review is below. They also don’t have a phone number where you can actually reach them to discuss these things. Easy to get a couch I liked, buying it and setting up delivery were also easy. Also gave advice on how to get rid of old unwanted furniture.
Excellent service, James was so helpful and wonderful to work with. Love our new couch! We will definitely be back!
Lynn is a great salesperson. She knew her product, knew all the discounts, could answer all my questions, and was very professional. I’ll continue to shop at Ashley’s in Fredericksburg.
Paul Moore was great help. I didn’t feel pushed nor rushed to make a decision on my purchase. Definitely recommend this store and working with Paul.
Shavon was awesome, professional, and patient. Would recommend working with her anytime! Mr Paul was also very helpful and friendly.
Lynn was wonderful; she was very helpful in the choice of the couch I had purchased, and was very knowledgeable.
Sharon was a great sales person the purchase started off shakey but she was able to hear me and clear up the confusion and make me satisfied so I would make a purchase it's good to see customer service at its highest level working
Wonderful easy experience.
Working with Paul Moore was outstanding. Knowledgeable, polite and did not rush. I’ll be looking for him next time I’m ready to make a purchase.
Shavon has great customer service and made out experience at Ashley very enjoyable!
Mohammad was very helpful today for my purchase for a new sofa set.
I purchased furniture from Ashly I love it Navin and Ahmad they are have a good personal service and very well customer service thanks a lot for service appreciate you guys
Halim did a great job helping my husband and I with finding furniture for our home! Great customer service!!
Shavon was excellent. We were able to find what we were looking for and we were in and out.
Experience was amazing. Employees greet us when we walked in the store is clean. We had a great time.
Mohamed at Ashley furniture in Fredericksburg was very knowledgeable and professional. It was a very good buying experience.
Ahmad and Fatima were amazing. Between educating us on mattress and furniture to the constant rerunning of the numbers, I couldn’t recommend them more! I’ve had a great experience here and highly recommend for home furniture needs !
We went to look for stools for our island but we didn’t find anything. Then we looked at the beds and tried the tempur pedic. The staff name Navin lets us try the bed and I fell in love with it. But when I saw the price, whoa it’s high. The Manager came to us and showed us the different options on how to pay it and his name is Ahmed and he is so nice. He was able to convince me and I love the bed I bought. The Ashley staff are very accommodating and professional.
I could not ask for a better experience. Eddie was super helpful and made the process seamless. We will be back for sure.
Sarah did an awesome job helping my mother-in-law in finding a new mattress and bedroom set. We will be back!
Very helpful staff!
Great Cutomers service and the delivery date is awesome, I mean you can get your furnitures in a week or less.
Eddie F was great! Helpful and courteous
Halim was very nice and helpful, I recommend him strongly.
Paul Moore was great! He assisted me with finding the perfect bar stools for a home I was staging. He was kind and went the extra mile to research the availability and I was able to pick them up that day. Thanks again!
Halim had great customer service and explained everything thoroughly.
Sarah was very helpful and check out was quick and easy! There wasn't a price on the furniture piece, but she quickly looked it up!
Paul Moore is a great salesperson and we had a good experience.
Paul Moore was our salesman, and he was absolutely phenomenal. Super friendly and attentive to what we needed and helped us find matching pieces to complete our set.
James was excellent very helpful,patient and knowledgeable highly recommend
Shavon was a lovely and friendly employee when it came to getting my first back of furniture for my new home. Energetic and amazing person, thank you!
Paul is really nice doing his job!
Mohammad was extremely helpful and accommodating. I am very happy with my experience at Ashley
Halim our sales rep took the time to explain every detail of our purchase. He understood my wife’s disability and provided outstanding guidance. Due to his time and understanding my wife is going to have a much easier time once our new bed is delivered. I highly recommend you stop by Ashley furniture in Fredericksburg and ask for Halim
Mohammad was super helpful and patient. Thank you for the great customer service!
Navin was very helpful with my purchase today
Mohammad at the Fredericksburg Virginia store helped me a my wife today buy furniture and it was a great experience! He helped us out a lot!
Great experience buying beds. Paul was knowledgeable about different options and Ahmad was helpful as well.
Paul Moore was our salesman and he was very kind and helpful. He was l knowledgeable about the details of our purchase and saved us money in the end. Overall a great experience!
Jared is fantastic, he was able to help us find everything we needed, he helped talk us through our choices and gave great insight into the different options! He is truly awesome to work with! #wewenttoJared
Shavon was great. Took the time to explain my options. Awesome customer service.
Paul is an excellent seller, he is very kind and funny I recommend him a 100%. I found everything that i was looking for
Halim had great service
Paul greeted me and was very courteous and professional. He helped answering all the questions I had and gave me the measurements for the couch. I did not feel pressured. My experience at the store was very pleasant and welcomed ☺️
Lynn Miller was amazing! Her knowledge was thorough and she had the best customer service!
The sales representatives are always very kind and helpful.
Worked with Mohammad recently. Very knowledgeable and patient with us as we went through several different sectional designs and configurations. Super nice guy and would recommend him to anyone looking to biy.
It was very nice working with mr. Halim today. Thank you for your time
Lynn was super helpful when finding a new sectional. My girlfriend and I felt at home when shopping.
Jared was great! He was very easy to deal with and made the process of buying a couch a breeze.
Mohammad was so friendly and helpful! Patiently checking in on us while giving us room to browse and explore. We got an amazing deal. We'll be back!
Shavon was incredibly helpful & understanding of our needs! She took her time, answered all of our questions, and made sure we got exactly what we needed!
We had a great experience at Ashley Furniture! Excellent customer service by Halim. He was very patient with us as we weighed the options of several different couches and he assisted us to find the perfect one! Thanks Halim!
Shavon was awesome she answered all my questions and if she was unsure about it she then asked her boss and coworkers if they could help with questions.She also made sure I was comfortable .
Lynn was wonderful and so sweet. She was thoughtful in her advice to us but also gave us time to look through everything and was very supportive in the process. We walked away with a nice couch. Thank you Lynn!
Fast, friendly help from Paul and Sharon!
All of our furniture comes from Ashley. Great customer service and I love their style.
Leanne was very helpful from the beginning and giving information. Shavon was very cordial and assisted with the purchase when Leanne had a return customer.
Great shopping experience with Lynn! Highly recommend!
My wife and I were in the market for a new living room set. We decided to stop in at Ashley furniture store in Central Park. Upon entering the store Cathy greeted us with a friendly face and proceeded to ask how she could help. We told her what we were interested in, and Cathy was the right woman for the job. Her knowledge of every couch at the store was overwhelming. She knew exactly how to answer every question we had and questions we didn’t even think of. Cathy made our experience easy and smooth. Thanks Cathy and Ashley furniture for a great experience.
Mohammed was an amazing person to work with and he made my purchase run smoothly, even when I was thinking “ehh I don’t know if this is right for me” he stood there and remained calm throughout the entire purchase. He helped me in every aspect of buying my first piece of furniture and I couldn’t be more grateful. If anyone gets a chance to go into Ashley furniture and gets him as their sale associate I hope they have the same experience I did. Thanks again for making something that could’ve gone 50 different ways run smoothly and efficiently.
Mohammad was very helpful and nice . We appreciate very much his patience. He is very professional , thank you so much
Fre was very sweet and approachable. If you need help, I would definitely recommend her helping you.
fatima was great help!
Navin was very patient with us explaining everything with details and helping us to get what we need. Thank you very much Navin. We appreciate your help
Very great experience! Paul was so personable and friendly! Would buy more furniture here.
Great experience with every associate that I encountered. Everyone was knowledgeable on what I was looking for and describing the products that they have.
Wife and I were out shopping for furniture and "Navin", one of the salesman took care of our needs and was the absolute best in making our purchase as easy as can be. Thank you Navin and the general Mgr. at the Ashley Store in Fredericksburg, Virginia
My husband and I had the best customer service with Navin and his gracious store manager. Navin was a knowledgeable, patient and very helpful furniture expert who showed us a number of sectionals that met our specific requirements. Excellent atmosphere and great prices. We very much recommend the Ashley Experience!
Shavon was really helpful and she made everything really easy.
Shavon was absolutely wonderful and helpful with everything.
Shavon was very nice and helpful. I had a great experience
Lynn was great! She gave us space to browse while periodically checking in. We ended purchasing a beautiful sofa! Lynn was knowledgeable, helpful, and so kind! We will be back to see her!
Fatima was such an excellent help. She answered all of our questions and was able to figure out pricing fairly quickly.
Shavon was very personable, helpful with delivery options, and authentic!
Halim was very great to work with zero pressure. Very informative and knows his stuff. Would definitely recommend Halim to work with if you go to Ashley's Furniture!
Navin was extremely helpful and patient. He went out of his way to help us find exactly what we needed.
Went in for a few things and had wonderful service from everyone. Thank you thank you!!!! Your amazing! All of you!!!!!
I came to look around the store to update my house furniture. Navin helped us navigate the store and walked us through the purchasing process. He was patient and answered all of our questions.
Navin was so helpful and thorough. The whole process was easier because of his kind attention and care.
Mohammed was super knowledgeable and helpful in our selection
We had a wonderful experience. We were able to explore and experience the furniture options without any trouble or pressure. Shavon greeted us from the start and was able to answer all of our questions. She is a delight and very thorough at her job. She broke everything down and took the time to help us understand our options. We felt welcome the entire time and the staff was very helpful and positive. Will definitely recommend and will be returning.
We are so thankful for Shavon. She was so kind, helpful, and professional. We highly recommend her and would look for her for our next purchase.
Lynn was professional, helpful and efficient!
Excellent service -Ms Jones!!! I got a great deal on leather furniture. Will return
Finally found my sofa!! Thank you Shavon for all your help and patience!! Great teamwork at Ashley furniture. KB
Lynn was very helpful and not pushy. Will be back.
Shavon was fabulous. She wasn't overbearing or hovering while we looked on the floor. She didn't try to push anything else on us and was pleasant during the purchase process.
Mohammad was fabulous! Very helpful
Delightful experience!! So helpful and honest. Very comfortable to work with 🙂
The buying experience was very pleasant. James was very patient and helpful as I went back and forth trying to decide on the sofa I wanted.
Halim was very helpful. I came in to furnish a new apartment I knew exactly what I wanted and he showed me multiple options to fit within my budget.
Thank you Eddie French for your assistance. Helpful, relatable, and good experience.
Awesome selection, availability, and prices!!! Mohammed was awesome, very attentive and not pushy… all of which are important when shopping for furniture.
Halim was amazing and worked very hard to get the best deal for us!
Excellent experience - we purchased a bed and dining table during our time at the Fredericksburg location. Mohammad was of great assistance and made the entire process simple and painless for us.
Relaxing and no high pressure sales. Sales person was knowledgeable and answered all questions.
SHAVON WAS VERY PATIENT AND SUPPORTIVE IN MY DECISION MAKING
Lynn was awesome!
Navin was great! He has great product knowledge and he is very patient!
Navin answered all of our questions and made the furniture buying process smooth and easy.
when i called they said that i could buy the floor model since online the couch was on back order but when i came into the store to buy the floor model, i was told that i can’t. however, the sales associate was helpful and helped me order the couch from their warehouse!
Navin was patient and explained everything! Only thing that took away from it was check out process was a little slower than expected.
Great experience with my purchase with Ahmad! Great customer service always, and with a smile!!!
I had a great experience here today! Stephen was helpful and extremely knowledgeable! I'm looking forward to a great nights sleep on my new mattress and comfy tv watching on my new sofa and loveseat.
Mohammad was professional and very helpful. Outstanding customer service.
Navin, thank you
Super delighted to have found kitchen island stools here, at the right price AND available for immediate pickup at their nearby warehouse. Thanks, Fatima!
It was so easy and Eddie French gave us a great deal! Would recommend you go see Eddie at Ashley furniture cause he will take good care of you just like he did us!
Lynn was very helpful and understanding
Eddie French was super. A great salesman. I felt very at ease with.
Lynn did an awesome job!! 👏👏👏
Great Service through the entire purchase process. Halim was professional, polite, knowledgeable, and helpful. Highly recommend you ask for him when considering purchasing your furniture.
I just had THE best experience purchasing THE perfect sofa, love seat and chair @ Ashley Furniture in Fredericksburg! Eddie French listened to what I needed and put me in the perfect set AND in the best color! Ahmad Hadi helped get me a great deal, with Eddie and Cadence Walker’s brilliant assistance! What a team and Happy Labor Day! You should go get a great deal there too! See Eddie, Ahmad and Cadence and tell them Carol sent you! Be well!
Great prices!Paul Moore help us tremendously with all our Purchase today . He made all the process more smoothly and amazing having him ask a Sales representative ..🙂
Shavon was a wonderful sales associate. Very helpful in helping us with our purchase.
Our salesman (Navin) was a great help and this man has served in Afghanistan. He is a true patriot. We shall return.
I went there on day 1 with a price range and they were able to accommodate. I worked with Fatima and she was very helpful. She found 3 very nice sectionals that were right in our price range. We had to go home and discuss further and measure, but I came back on day 2. On day 2, I met Navin and he was also very helpful. I looked around again and took my time, but when I was ready to purchase Navin came right away. He answered all my questions I had during the purchase, and convinced me to get the warranty to help protect my couch. I enjoyed my experience at Ashley Furniture!!
James garibaldi was an absolute amazing sales man ! He knew his stuff also, friendly , patient, knowledgeable , and does not beat around the bush.
Awesome customer service and just over all great people! Dave is one of the managers at Ashley Store was the one who helped us a few times in the past year with our purchases and has always been a pleasure to work with. We never felt pressured or pushed to buy something we did not want. We were given our space to think and make our decisions. I think it’s a huge plus. We always walked away happy with our purchases! Go Ashley!!!! Our favorite furniture store!
Hamid was great. Worked with us as we went through different options. Overall good experience.
Paul was great. Straight to the point and super helpful. Fun cool guy
We were assisted by Eddie French, fantastic experience easy and was shown and explained all options, if you want a worry free experience I highly recommend.
James was awesome!
Mohammed was very helpful and professional. He answered all of our questions in a timely manner. 10/10 would recommend.
Paul is a hell of a salesman
Shavon at Ashley in Fredericksburg was very super friendly, nice and helpful 👍🏻
Hamid was great and awesome.
Halim explained everything to me throughly. He didn’t rush and he even explained things to my 11 year old daughter. My visit didn’t feel like a salesman pushing an agenda so the experience was great and I only paid for what I wanted.
Thanks Shavon!! Appreciate you!
Halim has been a godsend with helping us pick out furniture for our new home. He took his time to make sure we were happy and knowledgeable about our choices. I will only work with him or Fatima.
Halim was wonderful. He was so helpful and had a lot of Knowledge. I highly recommend ♥️
The Ashley store is well laid out and a pleasure to browse in. Shavon was very helpful in getting us a recliner that was no longer on the floor. She answered all of our questions promptly. It was a breeze dealing with her. We are very pleased with our experience.
Fatima gave such excellent customer service!! She deserves employee of the month & year award. She made my shopping experience a pleasant one and she was able to assist us by giving us the best price for our items in our new home. Extremely grateful for her service.
We worked with Navin today at the Central Park location and he was phenomenal! He took the time to help us find exactly what we needed and at the price point we wanted. He was super patient and did it all with laughter and a smile. 🩷 Ask for Navin the next time you go! You won’t regret it. The service was unmatched! 🙌🏽🙌🏽
Muhammad was very knowledgeable and easy to work with ..very happy with our help!
Carol was super helpful! I told her what I was looking for and she was able to find the perfect accent cabinets for me.
Eddie French is the man! Helped me find the perfect couch for a great price!
Shavon was amazing and was very knowledgeable of the prices and furniture details. Will definitely return if I need more furniture in the future.
Shavon Ahmad was very nice and helpful! She was the only one who offered to assist me!
Jared was a great associate. He was very helpful and even took the time to move a side table next to different couches for me so I could match the furniture ! Would 10/10 recommend Jared! #iwenttojared
Eddy french did a good job. Very helpful
Eddie French was awesome
Does not answer phone and failed to deliver beware also of overcharged us by 500 plus dollars .nice on front end of sale and gone after sale scary business
Halim was great and helped us out with our furniture and kept us on the loop of any changes and followed up without being “too much”. Great guy and the store and staff was nice and friendly as well. We’ve always shopped at Ashley’s and this Fredericksburg location was spot on. Thanks guys and thank you Halim
EDDIE FRENCH DID A GREAT JOB HELPING ME FIND A GREAT SOFA
Eddie French & Dave Powers did an awesome job of helping us get situated buying furniture. We needed items quick to move in and they helped set up two deliveries within a week of each other. Awesome team.
How many times can one store actually screw up your order? Five! Never again will I purchase furniture from Ashley. Worst customer experience ever!
Excellent service by sales person Cathy King.
Jared was a pleasure to work with.
Mohammad was very helpful ad accommodating. I have been an Ashley customer for a couple of years and have always been satisfied with the quality and prices.
Navin, thank you
Cathy and Ahmed were wonderful in helping us find furniture to refurnish our home!
Mohammad was very helpful.
Mohammad was fanatastic.He helped us pick out 2 different couches for our new home.
Our salesman, Navin, was kind, helpful and answered all of our questions. What I thought was going to be difficult was anything but.
Lynn did a very good job
Halim was great, no issue, but very helpful. Best experience I've had at an Ashley store
Ahmad and Jered was very helpful and me and my wife really appreciated everything they did for us.
Mohammad was very helpful. Mom will enjoy her new chair
It was an awesome experience with Shavon she help us with our bed frame .
Halim B. at the Central Park location provided excellent service. Great overall experience!
Paul was super helpful in helping us find everything we needed to furnish our new lake front dream home! Steve the manger was also super helpful and eager to help get me out the store as soon as possible! Great experience over all! Thanks guys!
Halim was very nice and accommodating. He listened to our needs and budget and showed us the best options that checked all of the boxes. Halim made the process pleasant and smooth. I highly recommend seeing Halim if you shop in Ashley Central Park location. Thank you Halim.
Mohammed made my sale quick and painless!
Good quality, cheap price and nice service
My experience was great! I first worked with Hamid. He was very inviting, personable, and kind. He helped me think through the options and pricing for the recliner set that I was interested in and gave me the details that I needed, including being able to match the price that was listed online. And I told him I’d be back to purchase and Hamid made me feel very comfortable. Upon my return, I worked with Jared who helped me with my purchase. Jared was also very kind and gave me all the information I needed, including all the benefits to the protection plan. Jared was super knowledgeable about everything I was looking for and very efficient. I very much felt at ease going through the purchasing process and I’m excited to receive my furniture.
Mohammed was a wonderful salesperson to work with at Ashley. Just enough attention to get us what we needed but didn't crowd our browse. Thanks!
The moment we walked in we were greeted and asked if we needed assistance by Fatima. We didn’t feel pressure for sales, but knew if we needed anything she would assist us.
See Halim, he's very knowledgeable about all departments, incredibly helpful, overall an amazing person to work with!
Shavon was very helpful on assisting us on both a living room set which we added end tables to. And a mattress. She also did not make us feel pressured into making a decision. Which for us is a big deal. She knew when we need her and when we needed space to talk. Thank you Shavon.
Come to Ashley’s and ask for Mohammad. Mohammad’s professionalism, expertise, and kindness was great from the moment I stepped into the store. He was able to get me everything I came in for, for a reasonable price and got me a great financing deal. If you’re looking for some home furniture I highly suggest coming to Ashley’s and speaking with Mohammad.
Dave was very helpful and I will return to this store because of the products and services he and they provided.
Shavon went above and beyond to help us with our purchase today!!
The sales rep was very kind, informative and helpful. 10/10 recommend.
Found a great couch at a great price. Best of all was our experience with Navin. He was a rockstar and made the experience extremely pleasant, truly grade A customer service.
Mohammad was great! Very helpful and very informative. He explained everything well and walked us through the process smoothly! Highly recommend working with Mohammad, the manager, was also very helpful throughout the entire process!
James was awesome. He helped me find stuff that fit my style, comfort, and budget requirements and answered every question I had.
The store had a great selection. Eddie was cool and informative. He helped find the perfect couch and dining table for my family.
Eddie was very helpful and patient with our couch and kitchen set selection. He answered all of our questions and gave us great advice. 10/10 would go back for any other furniture needs.
Lynn was a great sales rep.
Halim Baktash sales associate at Ashley Furniture in Fredericksburg, Virginia was very professional and he did an outstanding job helping our family with our purchase.
Halim was OUTSTANDING and Very PROFESSIONAL
Jared was fantastic. Very knowledgeable and helpful. Thank you so much for our new sofa.
Great experience! Wonderful service with Eddie French! He is very knowledgeable about sleep and mattresses. Best salesman we’ve ever had here!
I had a great experience with Shavon. I was able to get my list of items complete and left accomplished with finishing a great task completed. I will be back to finish my redo shopping and it was great to work with someone patient and knowledgeable about all of the things to make your home a home.
Paul Moore was fabulous! The team was super helpful and was not overbearing.
Halim was awesome!!! Incredibly knowledgeable about bedding and sold me my forever Bed!!!! Thank you so much highly recommend Halim!!! Also very polite and total gentleman! Beverley Frazier
Shavon was great she is truly comfortable in what she does and makes you feel the same. I would definitely recommend her to anyone myself again included. Thanks Anne Waller
I was in the Cosners Corner, VA. store and Stephen was the man that hooked me up. Great customer service and went the distance to make my purchase pleasant and professional.
Halim was very helpful, he provided us an excellent service!.
Was wonderful working with Fatima!
Mohammad did a wonderful job
Mohammad did a great job in showing me options for what I came into the store for.
Found exactly what we were looking for, and James was incredibly helpful! No pressure, answered all of our questions, and ended up getting us an amazing deal. Highly recommend visiting James if you are in the market for furniture!!!
Wonderful customer service very friendly not pushy.
Mohammad was very friendly great salesman
Mr. Halim did a really good job by helping us on choosing what we needed, thank you so much and I really recommend Ashley store 10/10
We had an incredible experience with Shavon! She was truly the best. Did not pressure us whatsoever, answered questions, showed us products and made recommendations when we asked, and then let us have all the time we wanted/needed to make a decision. A super friendly, helpful, knowledgeable employee without any type of pressure! Recommend her to anyone!!
Shavon was great! Very helpful and very informative. She explained everything well and walked us through the process smoothly! Highly recommend working with her. Ahmad, the manager, was also very helpful throughout the entire process!
Eddie French made our experience and purchase so fun and easy. Ahmani processed our application and made sure we were all squared away. Both have such great customer service, I couldn’t have asked for a better, more smooth experience! Highly recommend both of these great individuals to make your purchase worth every penny!
Eddie French Outstanding customer service Friendly staff Armani Great customer service, Great assistance with financing.
Eddie French made our experience and purchase so fun and easy. Ahmani processed our application and made sure we were all squared away. Both have such great customer service, I couldn’t have asked for a better, more smooth experience! Highly recommend both of these great individuals to make your purchase worth every penny!
Eddie French and Ahmani were very helpful on our visit! Most definitely enjoyed the visit to Ashley’s!!
Lynn was a great help
Paul was fantastic in helping us today, very attentive and personable!
Please visit the Ashley Furniture in Fredericksburg VA. They have the most amazing Customer Services in the state of VA….. Mr. Paul Moore is the BEST Ashley Representative in the store!!!! His patience is wonderful and truly cares about his customers….. I would definitely visit this store again and ask for Mr. Moore Customer Services!!! Kevin and Vera Hill
Excellent service as always. Thank you Eddie French!!
Awesome service by Eddie French, who helped us select the right mattress for us without being pushy.
Shavon was a great help very kind and helpful and told me a lot about how the plan works I am very appreciative.
First and last time I will shop here my girlfriend and I had purposely bought furniture that would be here as fast as it could and the lady gave us false information and told us it would be there in a week we’ll 2 and half weeks later they finally got the furniture and told me I would get it that Friday we’ll more false information was given to me I had finally gave up with the games they were playing and picked it up my self don’t get me wrong the furniture is nice but I wouldn’t go through that again don’t listen to them when It comes to dates you will be let down !
Quick and easy. Great sale
Great experience! Trying to furnish a brand new home and all of the options with it can be overwhelming but Hamid at Ashley Furniture made the process enjoyable! He took the time to walk us through all of our options and answered all of our questions! He definitely took the time to answer all of our questions and made sure that we found exactly what we wanted! Super knowledgeable and got us a great deal! Highly recommend for all your home needs!
Shavon was super helpful and walked me and my husband through the entire process explaining it all. First and not the last time I will be coming to Ashley’s.
Great personality and I could see that Eddie is smart and educated about the stores products and that’s awesome.
Navin helped us buy a dining table and offered great service at this Ashley’s.
Shavon and her manager, Dave, were incredibly helpful in buying a sectional couch for my new home. I’ve considered returning for extra furniture - this place I would highly recommend for first time buyers like myself. They made a usually stressful experience comfortable and exciting.
Great shopping experience. Lynn went out of her way to help us find everything we needed.
Hamid was great
Great deals. Great service from The Old man Paul. Friendly guy and so professional.
Paul More was absolutely amazing! He was able to help us get the mattress of our dreama at the Ashley Store!
Exceptional location, with great customer service! Eddy is one of the best salesman on this earth that knows his stuff! Definitely recommend
Dave is a great sales associate, happy with our purchase!
Looked at several different stores for a couch and couldn’t find anything I liked until coming here. Fatima helped us browse their massive selection of couches and find the perfect one. She was extremely helpful and attentive to what we were looking for. Would 100% come back here to shop for more furniture.
Fatima was an absolute pleasure to work with! She was very knowledgeable and personable regarding our questions and requests! Very happy with our experience and our new couch!
Shavon has been working diligently with my family to get the right sizes and colors. She’s the best and I highly recommend you ask for her when you enter the Fredericksburg store😉
We visited Ashley and met with Jared. He was great! He communicated very well, listened to what we were looking for (even if I kept changing my mind). We did leave because we were just looking and he followed up via text. He didn’t pressure us at all and blow us up. Once we decided on furniture he helped explained the different financing options. Overall, Jared was awesome & I know we will definitely be back in the near future.
Shavon was very friendly and answered all our questions. We found what we were looking for and were in and out quickly. Very satisfied.
Great Experience…Thank you Cathy!
Wonderful, easy experience! Great teammates with an easy (non-pushy!!!) style. The manager, Ahmad, and our salesman, Dave, did a phenomenal job in listening first, then providing solid options for a mattress, bed set, and night stand. This team of professionals made what would normally be a painful process into a great experience. Looking forward to shopping at Ashley for any future furniture purchases!!
Hamid was great to work with. He was very patient as we changed our mind through about 6 different sets of furniture and financing options.
Cathy was great and super helpful. The sale in July put some really nice couches at an awesome price point for us.
Ahmad and Hamid were very professional. I will be back.
Mohammad was fantastic and we never felt pressured. He gave us all the important information and made sure we got what was right for us.
My husband and I came in to browse the current selection at the Fredericksburg location. We were greeted but then left to check out the store, which we greatly appreciated! We had some questions about sofas and were quickly answered by Fatima. In the end, we purchased a new sofa and loveseat set with Mohammad. He was friendly and helpful! We were able to get a price match from online and quickly completed our transaction. I would highly recommend this store and the employees.
We had great service today at Ashley’s from a friendly salesman name Halim. He was able to answer all of our questions and get us the best bang for our buck. Definitely will be back and recommend.
Paul was amazing he was very knowledgeable and a pleasure to talk to he helped us find a new couch that our family will now enjoy for years to come if you ever come to the Ashley furniture in Frederickburg ask for Paul.
Halim met with my mother in law and sister in law earlier and then met with all 5 of us today. He was very patient, explained things thoroughly so all of us understood. Even renamed the lift chair to an advanced chair, so it was an acceptable option to all of us! That is quick thinking on your feet! Thanks Halim, you earned your pay today!
Halim was very helpful and showed us the many options available in what we was looking for. Would definitely shop here again.
Beat prices and service in the area. Eddie French worked to get exactly what I was looking for
Paul Moore did an excellent job helping me find a living room set Spent two hours with me comparing sets and going over costs. Great salesman
Jared was extremely patient & helpful. Let us browse, freely but was there when we had a question
Shavon was very helpful in finding me a nice desk!
Had a great time at this store. We normally hate shopping for furniture because we just want to find what we want without being bugged the entire time or randomly seeing "our person" using furniture throughout the store near/watching us. This store was definitely the exception. After going to three different mattress stores, we had decided on a mattress at another store. We wanted to look at other furniture here. We didn't even intend to try mattresses at Ashley, but Eddie French is a great salesman and created a very organic experience for my wife and I. Through having conversation, he recommended we try a mattress and we both loved it. The overall experience was great. The mattress feeling amazing was just a bonus.
Friendly staff Good furniture choices
Helim, was super helpful and knowledgeable. He worked with us on price comparisons. I truly appreciate his kindness, and this experience!
It was a pleasure working with Navin. He ensured we got what we wanted and made sure we left with happy. He let my family take their time and didn't rush to sell. Very personable.
Navin has awesome service. He explained everything well well.
The greatest of all time, Navin
Paul Moore provided great customer service and was easy to talk to. No stress process and very transparent with us throughout the whole thing! Thank you 😊
Navin did a great job of not pressuring but be helpful and knowledgeable.
Jared Chisholm was a a wonderful sales person. Attentive, kind, and patient. 10/10 customer service and would recommend working with him! Very knowledge as well.
Loved it Dave was fantastic and helped us get exactly what we wanted for our new bedroom. He was patient, understanding, took interest in our interests allowing us to engage in a pleasant conversation during the sale.
Eddie French did a great job helping us find the furniture and prices we wanted!! Great help!
Hamid hamidi Ahmad was very pleasant.
Had a great experience with James and ended up buying a lovely dining room set! I would highly recommend this location!
Mohammad at the Fredericksburg Ashley’s store was a delight to work with. He was attentive, but not overwhelming, personable, and extremely patient with my indecision.
Mohammad helped us find our the couch set worked best for without any pressure! Enjoyed doing business with him and excited to get our new furniture!
Mohammed went above and beyond to give us what we wanted with the price we needed Thank you!
Mohammad was personable, proficient, patient and thorough.
Lynn was very nice and helpful. She took me to the item I wanted to see and did a price match. Wonderful service!!
Five stars for Eddie French. Made shopping a great experience. He made negotiations a blast!
Lynn was sweet and friendly. I enjoyed her company. She was also helpful and knowledgeable about the furniture in the store. Thank you Lynn
Lynn at Fredericksburg was great!
We were visiting the store from out of town with zero intention of purchasing but after sitting down on the perfect sectional we knew we had to get it. Hamid graciously helped us out with all of our questions, guided us through ordering for delivery in our hometown in the Hampton Roads area, and explained all the details about delivery and setup. I am so pleased at the experience we had today and would happily recommend Hamid and Ashley Homestore to anyone!
Muhammad at the Ashley store in Fredericksburg was extremely helpful and friendly. He did an amazing job to ensure we were able to get our delivery prior to our move and also worked with us in order to ensure we can make our purchase within our financial budget. He was patient as we deliberated and not overly pushy. He also called around to other stores to find one of the items that was very limited in stock and not readily available. 10/10
Shavon was very nice and helpful with helping me find a new mattress! Thank you again Shavon !!
Dave was very helpful with helping us find the right furniture! Definitely a 100% from me will be coming back in the near future!
I had the pleasure of working with Mr. Eddie today he was such a great help and answered all our questions! This is our second time working with him and we were glad to come back !
Fatima was very nice and showed us exactly what we were looking for. Was extremely helpful and process was quick.
Had a wonderful experience today at Ashley's in Central Park. Paul Moore spent 2-3 hrs with us helping us weigh our options and make the best decisions for our final purchase. He and the store manager Mr made the deal well worth it. Thank you so much!
Shavon was very helpful and answered all our questions! she was pleasant to work with!
Shavon was extremely helpful and listened to our requests. She provided me with different options and helped us choose the best mattress for our needs! Shavon is very friendly and was pleasant to work with. If you are in the Fredericksburg area I highly recommend her for your furniture shopping!
Customer service was great. They were so helpful and we left extremely happy with our purchases. Hamid went above and beyond to help us out. Highly recommend Ashley Furniture and Hamid specifically.
Mr. Paul Moore was incredibly friendly and helpful. He broke down all my options in multiple living room furniture sets. Would highly recommend.
Halim provided exceptional service. I told him what I needed (a sectional couch), and he walked me through the various options, mindful of my preferences and patient as I considered the possibilities. He was upbeat and accommodating, helping me take measurements and answering all of my questions. I will ask for him again in the future. The furniture selection, value and prices at Ashley were also very good.
Ashley Furniture is a 5 star furniture store. Ahmad and Shevon provide first class service even after spending hours with us. Thank you for your patience!!
Me and my wife came back to this Ashley furniture store because of the great experience we had when we purchased a dining room set 2 months ago. Shavon was our sales person and it was great to come back and work with her again. What won us over was she recognized us as soon as we came in the door. She is friendly, patient, and took her time with us. In this visit we was able to work with Shavon and Ahmad the General Manager and the customer service and experience we received from both of them was beyond great it was exceptional. We ended up leaving with what we came for and it was due to Shavon and Ahmad. We didn’t feel like they was trying to get over on us they explained to us everything clearly to make sure we was getting what we wanted. I would say I truly appreciate there honesty with us and will see them soon in the future. Already looking for our Labor Day furniture. Definitely if you guys come here look for Shavon she will take care of you.
Highly recommend asking for Fatima when shopping at Ashley’s. She was very patient and helpful while we were trying to decide what furniture to choose. She was courteous, friendly, and a pleasure to work with!
Just had a wonderful encounter with Paul Moore. While looking around before our purchase he offered assistance but was never pushy. Very professional and excellent customer service!!
Mohammad helps us to get tye couch set that we want, patient with our questions. Nice experience.
David was extremely helpful in showing me different sofas and even remembered who I was when I came in a separate day to purchase. He made the buying process smooth and stress free and I will definitely be doing more shopping here with him
Mohammad was great!
Mr. Mohammad he is great sell guy, very respectful and take care of customers as well.
James was very knowledgeable and helpful. Allowed us to have space for shopping and helped right when needed.
Professional service. The store was clearly and cleanly laid out. The entire process was super easy!
We purchased a leather sofa and love seat from Ashley that was delivered October 30,2022. The cost was $6,500.00 plus $500.00 for insurance. We noticed within the first few months terrible discoloration on all the couches only in the middle of each seat. On April 16, 2023, 6 months after our purchase we sent pictures to show the horrible condition of our couches. The discoloration was only in the seat area. We were told this was normal wear and tear and there was nothing that could be done. The couches look horrific and they would do nothing. Their service is just as horrific. Don't waste your money on this companies products or honesty to service their customers.
Shavon was very helpful. She assisted me greatly with purchasing a new couch for my home and was very knowledgeable and accommodating throught the process. I would definitely come back for a future purchase with Shavon's assistance!
Great customer service. Paul was helpful, friendly and knowledgeable
A great experience today while purchasing a new sofa from Halim.
Great customer service from Fatima at Ashley.
I so appreciate Mr Paul Moore outstanding customer service and Ms Thomasinea, at customer service checkout was indeed a pleasure
Eddie was great I went shopping for a twin bed for my 8-year-old and Eddie took all of his wants into account while also keeping my budget in mind.
Lynn was amazing with helping us get our new living room furniture!!
Lynn was very helpful and kind! Would recommend you visit the store and have her assist you!
Paul was very friendly and helpful assisting my dad with buying a kitchen table. He went out of his way to look online and find exactly what he needed. This is the 2nd time that Paul has helped my dad and he always assists with a joke & a smile.
Thanks to Lynn at Ashley furniture for her patience and putting us in the right direction. She was friendly and helpful from the moment we walked in the door. We are so happy with our selection and thanks to her keen eye. She is a true asset to Ashley Furniture!
Ms. Fatima provided excellent information and insight on all of the available bedroom packages. She went above and beyond to find all the pieces I was looking for. However, I am STILL waiting for my order and no one will answer the phone in the store. Fatima said that all of the pieces needed would arrive within days of placing my order. 3 weeks later, nothing!
Shavon was very friendly and made the process of buying my first sofa quick and easy! She answered my questions and gave me more information about the store layout and the delivery process as well. Thank you very much!
James was amazing! Was able to answer all our questions, gave us suggestions without us feeling pressured or rushed. We will be back to visit James!
This was my second time going to Ashley’s and after they treated me so well on my sectional couch in January, so when I needed a new bedroom set I knew where to go. Halim was amazing, he showed me around, found me a great king sized storage bed for a Sealy mattress. Unfortunately, the mattress was a little too firm for me but Halim and team were able to help me find the perfect Tempur ProBreeze that was a much better fit for me.
Eddie was an awesome sales representative! He let us roam and discover things on our own while still remaining helpful and accessible when needed. He was very personable and his customer service skills are unmatched
Eddie was very knowledgeable and had great ideas for how we could set up our living room.
Go see Lynn. She is the best! She knows her stuff and will work with you to get what you need at the best price!
Jared is great very knowledgable of products! highly recommend!
Shavon is amazing, thank you for all your help!!! 10/10 recommend :)
BAmazing service by Paul. Will return when need new furniture. Will rbbecommend to family and friends.
Eddie French was awesome, extremely professional, and very knowledgeable, he helped us find the perfect living room set. I would highly recommend that you use Eddie.
Eddie French was so much fun to work with. He was very helpful in helping us find the perfect living room set for our home. Great guy!
Great, friendly service. Paul was knowledgeable about the furniture and was very helpful.
Mohammad was patient with us and answered all our questions. He was very knowledgeable and honest when he didn't have the answer off the top off his head. He gave us the perfect amount of space to shop comfortably without feeling stressed and was never hard to find when we needed him. 12/10 best salesperson I've dealt with in a very long time.
Paul Moore was a fantastic salesman! We ended up buying all our furniture for our new house from him and he sold us an adjustable box spring! Thank you Ashley for the amazing customer service.
Mohammad was awesome! Helpful and sweet!
Eddie French was wonderful to work with. He really fit me to what I was looking for and more
Mohammad was exceptional in his service and dedication in getting me the furniture I wanted at the best price possible. Ahmad is a jewel and a fantastic deal maker. Beautiful working with both of these men.
Eddie French helped us get a couch for our new home. It was a fast and easy process.
Great service and quick. James worked with us and got us in and out. Great deal on furniture too!
Shavon was wonderful! She answered all the questions I had over the phone as well as making the process to purchase our reclining couches so much easier. This location was brighter and less crowded than the other location we were at which was, in my opinion, so much more inviting. Definitely recommend.
Eddie French was a great help
Paul was super easy to work with us, gave us information up front and then let us wander around. If you don’t like sales people following you everywhere, ask for Paul! (And we found a dining room set too.)
For one piece of furniture it took them 15 minutes just for one piece of furniture. It took 3 different transfers for the sale to be prior to getting a signature
Cathy was an absolutely amazing help! She knew what she was talking about and helped us make the best choice for our dinning table. Highly recommend!
Shavon has been very helpful in helping purchase my coffee table and end tables.
Edie French was very friendly, and helpful. He was there to answer all our questions, helped us to purchase the sofa.
I was greeted at the door by Eddie French. He was kind, funny and great customer service. He was the best salesperson I have encountered. Some salesmen follow you a round and try to pressure you but not Eddie. I came in to purchase 2 kitchen table replacement chairs and I walked out with chairs and a new dining room set! Pleasure working with Eddie French.
Paul Moore is a knowledgeable respectful
Navin helped us big time! He is so professional, friendly and knowledgeable. He made purchasing our living room and family room very easy. Thank you Navin!
Eddie French did a great job! Thanks!!
We worked with Paul and he was absolutely incredible! He went above and beyond to help us find the perfect set of living room furniture. It was an absolute pleasure, and I’ll definitely be bringing my business back here!
Paul was really great and get us in and out in a blink!!! We bought all our furniture at Ashley, highly recommended.
Very good service Shavon
Overall experience was great! Lynn was awesome and helped every step of the way.
Excellent service! Thank you so much Eddie French for going above and beyond and fixing our accent chair before we take it home.
Ms Lyn was amazing. We had done a little window shopping online and had an idea of what we were looking for but wanted to come in to see it. Ms Lyn helped us right away finding the one we wanted and made the process so easy.
I worked with Shavon today at the Fredericksburg location and received excellent service! She was personable and an absolute joy to work with. I will most certainly seek her out if I look to make additional furniture purchases.
Halim was so knowledgeable and helpful!
Excellent customer service by Navin. He was very patient with us and really cared about our needs and choices. Will definitely recommend him.
We bought some furniture here and had a wonderful experience with Navin. He went out of his way to help us!
David did a great job in helping us find the best choice for our family. Super professional and courteous.
David is professional, great customer service. Answered all our questions and very helpful.
Mr. Paul Moore was very helpful, knowledgeable and attentive.
Came in and was instantly helped out by Ms Shavon and she was absolutely wonderful. Straight forward sales process. No hidden fees or last minute charges. I would highly recommend Shavon to anyone needing new furniture!
We were lost looking for a couch we liked, James G. led us to our dream couch! We couldn’t be happier!
Excellent service, easy to work with!
Paul Moore was very pleasant and very knowledgeable.
I had such a great experience, Lynn was extremely helpful and knowledgeable, she’s definitely an asset to the team , made shopping a lot easier for me
Shavon did a wonderful job showing me exactly what I needed. Very knowledgeable and went above and beyond to get me a price I could afford. Ask for her for great customer service. Thank you
I Have yet to receive my couch from this store. I have yet to hear back from a sales floor rep and the general manager from the this store regarding the matter! Very frustrated and i have been waiting nearly a week now for a delivery that was scheduled MONTHS IN ADVANCE! I Was told i would receive a call back multiple times, but yet still haven’t been able to reach anyone. Such poor communication on this matter.
BUYER BEWARE!!!! Wouldn’t even give this place one star. Absolutely the WORST customer service possible and a complete scam of a company. We dealt with Fatima and she was clearly only in for the money and could care less about her job. We had issues with our sectional and went into the store and was literally handed a piece of paper and said call them and she couldn’t do anything. Didn’t ask us any questions and walked away. We proceeded to call customer care, and was told a 30% restocking fee to return which is absolutely ridiculous when online says 15%. We were told we had 24 hours (by customer service when we called) to notify we didn’t like it, but again online says 72 hours and we didn’t sign a thing that says this information or would the representative show us we had. This is the WORST company I have ever dealt with and would not recommend. Zero customer service.
Shavon did a great job helping us to find our couch and love seat. Prices are great.
Shavon did an awesome job helping us pick out living room furniture! She was respectful and gave us space to look around. Very friendly and answered questions.
Highly recommend going to see Eddie French at Ashley Furniture! He was easy going, knowledgeable, and very helpful while assisting us. Great overall experience.
Navin did a great job of showing me all of the options and finding the best prices on the items.
Fatima was so patient and literally took me around the store. Answer any question even revisited pieces she had shown me. She took her time she made sure that we got not only what we need it but what we also really truly want it. Amazing experience.
Mohammad did awesome helping us find what we need! We had a great and fast experience.
Fatima was very knowledgeable and helpful. She answered all our questions and walked us around the store multiple times to help us finalize our decisions. 5-Star customer service!
Cathy She’s doing a great job!!!
We had a great experience at Ashley! Mohammed was very helpful & answer all our questions. Amid was also very informative as well, good experience!
Haven’t receive my furniture in over three weeks. I’ve been patient and have gotten no updates on delivery. Horrible experience, shop somewhere else if you don’t want to waste your time.
Wife and I had a great experience with Lynn, a very professional person, who took the time and made the effort to help us get the best price and the best furniture for our beach house… highly recommend
In May 2019. I purchased furniture from Ashley store. Just recently I had to make a claim on one of my couches. The insurance agency could not find the couch in question on the original invoice. I visited the local Ashley store to inquire and was met by Ahmani the customer service rep. She informed me that it was a split sale and showed up on another invoice. Through the course of our conversation she demonstrated the professionalism and attention to detail that every customer service rep should strive for. She even contacted her higher manager to ensure we were satisfied with our visit. I wish they could clone more Ahmani. A big thumbs up for hiring her
Everyone was very polite and professional…
Excellent array of products. Excellent service. Very courteous representation. Excellent exchange/return service. Just read the paperwork closely to avoid a store credit, if that is something you don't want.
Shavon was great to work with! She was very knowledgeable and helpful in helping us choose our bedroom set. She was also very patient as I was deciding and going back and forth and changing my mind she looked up all the pricing and answers all questions kindly.
Halim was very helpful in helping me find the perfect bed and mattress!!!
Excellent friendly experience. I normally dislike going into furniture stores because of their aggressive predatory. But Eddie French was not that way at all. He did not rush me or try to stear me in a different direction. I will definitely look for Eddie on my next purchase
Sales associate Eddie French was outstanding to me and my family. He completely sold us on a 2 in 1 bed frame with his amazing sales presentation. Not to mention he is hilarious! Definitely come to him when buying from Ashley’s furniture store!
Our Sales Associate Eddie French was absolutely phenomenal! I didn't feel pressured and he helped me pick out the perfect bed combo for my twins. If you need furniture come see Eddie!
Sales associate Eddie french was really fun and really helped me make a decision on a good bed frame and a mattress. He broke down the price, the quality, and all the features.
Navin was great and very helpful. I would highly recommend no pressure sales.
Received the best customer service from Paul Moore! Two Maryland folks able to connect and have a few laughs while checking out mattresses. Thank you!
Great service, thank you!
Great
Shavon was awesome
NAVIN GREAT SERVICE
Eddie French did a great job helping us find what we came in looking for! He stayed under our budget and went above and beyond helping us. Leaving happy customers!
Eddie French was amazing, knows the store like the back of his hand. He helped us complete our order in less than an hour. Ask for Eddie French when visiting Ashley’s!
Navin was great, as for him
Jared was amazing!
Navin was professional, efficient, courteous and provided prompt services.
Dave was an excellent sales associate. He was attentive while also allowing us space to decide and discuss what we wanted. Very knowledgeable and approachable.
Lynn at the Central Park location is amazing!!! Quick and easy process on picking out a great couch! Would recommend her 10/10!!
Eddie took care of us, asked us what we needed and came though to help us pick out our perfect couch! Thanks Eddie
Shavon was a fantastic salesperson. She listened to all my concerns and was very helpful by showing me photos of pieces that were not on the floor.
Mohammed did a great job showing us each furniture piece and definitely made sure we left with a great sofa order!
Sales guy Halim was very professional and courteous. Also the general manager Hamad was very helpful and gave us a deal we couldn’t resist. Thank you both!
Paul Moore was our sales person, he was amazing and nice
Marvin assisted me with finding the perfect couch at a great price for my new apartment.
Shavon was very helpful and kind! She was also very easy to talk to. She made my couch buying experience a very pleasant one! Thank you Shavon!
Eddie was wonderful and answered all our questions. There was no pressure to spend more money and he ended up saving us even more money on the dining room set we chose. Would highly recommend asking for him when you come in.
Jared was extremely helpful! He answered all of our questions and helped us get a new dresser! Thanks a lot Jared!
Great and courteous. Very helpful
Fatima was very helpful & professional at Ashley Store.
Fatima was super helpful and took care of us during our trip to Ashley! Highly recommend her!
Hamid was very helpful when we visited the Fredericksburg location. We were in and out in record time. He greeted us at the door, introduced himself and answered all of our questions and concerns.
Fatima was amazing and helped me out with find a mattress for My guest room. She was fabulous!!!!!
Easy and no hassle transaction, found exactly what we were looking for. Cathy was great! Overall outstanding experience.
Cathy was super helpful
Lynn was great. Introduced herself and let us browse at our leisure. Came over and answered all our answers without any push. Purchased a living room set we are excited to have delivered.
Worked with Paul Moore. He was very professional and kind. Could not be happier.
Cathy was extremely helpful and knowledgeable with picking out pieces that work well for my home. I highly recommend anyone who comes to Ashley to have her help you with whatever your needs are.
Halmi was a great salesman. ! Definitely will return
Had a lovely shopping experience with Navin. Bought a brand new chair that I love
Mohammad from Fredericksburg, VA Ashley Furniture and Mr. Hadi were great! Helped us get the best layout and matched the price online to get the best deal possible!
Cathy and Ahmed were great! They listened to our needs and offered service with a smile and a sense of humor!
James was amazing, he helped me select 3 different pieces of furniture in a timely manner and worked with me with the different needs I had. He was amazing I recommend him!!
Great experience
Great experience.Shavon was extremely knowledgeable and helpful! She is the best!
Halim was awesome and personable
Paul Moore provided excellent customer service! Thanks for your help!
Mohammed was great! He was very informative and helpful with finding the perfect mattress!!!!
Mohammed was a integral part to our decision to make a purchase at Ashley Homestore. His easy approach to sales helped us to make this decision. Thanks Ashley!
Fatima assisted Dianne and I when we were looking at furniture today. She was an excellant salesperson. She listened to what we wanted and showed us only the furniture that was the type of furniture we were looking for. She made this experience a pleasure. Sincerely, Robert Hopkins
Paul Moore was very helpful and I am very grateful for him!
Great store and Selection. Worked with Lynn and can’t speak highly enough about her. Patient, knowledgeable, and professional great to see that level of service still exist.
What a wonderful experience! Lynn was very helpful and so sweet to talk to, definitely worth the service and the furniture is great too.
Shavon is absolutely amazing and helped my family with purchasing our living room set and dinning room table! Would 100% recommend this Ashley store and Shavon with your business! Thank you again!!
HORRIBLE customer service. Ordered a sofa set and was ensured it was in stock. Delivery date arrives and no sofa to be found. Called the company only to be informed it was back ordered for WEEKS more. I’ve called the store numerous times to find out what happened because the national customer service cannot provide details. No one answers. Will now be going in person to demand a cancelation of the order and going somewhere else.
Ashley Furniture has always been very helpful to me and my family on furniture needs. I greatly appreciate the salesman never trying to rush me for a sale and the customer service. Specifically, I thank James Garibaldi with his patience and staying around even hours after he was already off. James worked with us and made sure we had what wanted. Ashley is amazing!!
Came into Ashley for the first time and a nice young lady by the name of Shavon was the most wonderful representative I ever dealt with. She really helped my Wife and I select the right furniture for our new place. Thank you so much, Shavon.
Paul was very kind, helpful and informative while we were looking for our dining room set!
My son and I came in to the Fredericksburg VA store today. We were looking for a bedroom set and mattress set. Halim B was a great sales person he took his time explaining the options that my son had. As well as finding a mattress and box spring set. He made the financing a breeze. Enjoyed working with Ashley and definitely will refer family and friends.
Navin was awesome
We came in for a bed and ended up buying a couch. Shavon was very helpful. She even got a ballon for my grandson. I would recommend.
Navin was knowledgeable and helpful with this purchase. Yes, I would return as his customer!
Shavon was our salesperson and did an excellent job! We were extremely satisfied with her services!
Steve and Lynn were super helpful! When plan “A” fell through we needed an outdoor furniture set ASAP, they pulled through for us. After going to the Sterling location and being told they wouldn’t sell us the floor model because they would lose sales, Steve and Lynn got us taken care of in Fredericksburg and sold us their floor model with no questions. We are ecstatic and can’t wait for our party tomorrow. Thank you!!!
Jared was excellent help. He frequently checked in with us and made sure we got the best deals on our products. He also went through each item on our list to make sure we were getting exactly what we wanted.
Great customer service, very friendly staff.
Cathy was very helpful and professional.
Mohammed was a great salesperson
Cathy was amazing and very knowledgeable! We purchased a quality mattress with her guidance. Can't wait to sleep on it!
Fatima was a pleasure to work with!
Poor experience..Salesman lied on purchase order deleting the selected order and processed a different order while too ensuring next day delivery that didn't happen. In process of disputing. Avoid the Fredricksburg store.
My husband and I went to Ashley to buy a furniture set for our bedroom - I absolutely despise furniture shopping but we were immediately greeted by James who was, by far, the best salesman we have ever had. He was not pushy, was available when we needed him, and was prompt and friendly to answer any questions. He made our experience seamless and very pleasant. Make sure you ask for James if you need to buy new furniture! Thanks James!
Great sales team. If you need assistance be sure to ask for James.
Hamid was over the top. He knew what I explained to him that I was looking for and he delivered.
Dave was great to deal with
Staff was helpful and not pushy. I appreciate the service given.
Shavon was great! I came in twice in the last two days and she was patient and took her time with me and my husband. Jared was also very kind and helped us in the checkout process. We will definitely come back to them in the future! Thanks guys!
Paul, excellent costumer service
Shavon is the best, she help me a lot with my needs
I have purchased from Ashley furniture twice in the last three years and I couldn't be more satisfied. The customer service is excellent, and the purchase process is stress free.
Navin was awesome! Listened to what we were looking for and ensured we loved what we purchased. Overall great customer service.
Excellent customer experience. Navin was friendly and knowledgeable while showing different options to suit our furniture needs.
Eddie French was the absolute best and was very helpful with everything we needed. He was very professional & informational when it came to picking out furniture choices. Highly recommend him.
Good times
Eddie French helped me
Shavon was professional, patient, personable and very kind. She answered all my questions and made sure I was happy with my purchase. I will surely use her for future purchases.
Cathy was quite polite and nice to us. She helped out with picking out the furniture with best prices
The whole experience with dealing with with this location has been an absolute nightmare. I brought a California king bed last August from this location. Delivery was delayed. The bed was set up, and now about 8 months later the slats on the bottom (ALL THREE) broke. The bed is on carpet, and hasn't moved since it was set up by the delivery guys. I had to send the store 3 photos of the damage. They said they couldn't determine if it was a manufacturers defect or not and it would cost me an additional $75 for the slats be replaced and a tech to come do it. These slats were the flimsiest and cheaply made slats I've ever seen. Even if or when they get replaced, the problem is almost certain to happen again. The store refused to order any more sturdy or medal slats so this problem wouldn't happen again. It's projected to take a whole month before the cheaply made slats even get to me. This place is a nightmare. I'm truly surprised by all the negative reviews that something seriously hasn't happened to improve customer satisfaction or this store really should be shut down. Buyers, be warned. All these negative reviews are real. If there are problems with with whatever someone buys from this location, be prepared for delays, more out of package cost, or nothing to be done at all!
Navin, the sales assistant is very nice, polite, helpful, professional & knowledgable about the product I purchased.
Mohammad, awesome guy
Lynn did a great job, showed us multiple pieces before finding the perfect fit.
Paul Moore our sales representative was informative, knew his product ranges and advised us on how to leverage the best discounts possible giving us maximum bang for our buck. Thanks for the great service Paul
Thank you Fatima excellent customer service
Great customer service ! Thank you Fatima for helping us to find the best for our family! Best experience ever:)
Went in looking for a new mattress and Shavon made the experience quick, painless and enjoyable.
I had a great experience with Mohammed. He greeted me, understood my expectations and briefed me on all deals. I didn’t feel rushed and he often checked on me and answered all my questions.
Asma, was a great help and great service
Paul aka Mr Old Man was very helpful! He guided us around the store showing us living room sets and dining table sets! We ended up finding the perfect living room set and end tables! We really appreciate Paul taking out his time to help us find what we need! We will be coming back thanks to Paul! Thanks Ashley Furniture!
Great service. Very friendly and professional. Listened to what we were looking for.
Cathy was phenomenal! She was attentive and friendly. She’s very knowledgeable and helpful. Ask for Cathy!!
Really great customer service... Ms. Lynn was very patient and a down to earth women. I truly appreciate that when I'm spending my money. The manager was cool as well
Came in on Memorial Day looking for a bed. Mohammad helped us look at multiple beds and gave us time to think about which one we wanted. He then showed us around the store for bed frames and helped pick out one that matched. We are happy with our purchase and appreciate Mohammad’s time with us.
Was told delivery date would be one day but it was pushed back because apparently they dont even deliver that day. I needed the furniture by the original date so i spoke to a manager and he said i could cancel my order so i did. I called the following day to find out when my refund would be processed and they informed me they would NOT be canceling it because they do not do returns. I explained im not returning it because i never received it so im cancelling it. Apparently they don't follow Ashley Furnitures return and cancellation policies because its owned by a franchisee. Do NOT shop here, worst customer service ever and they have an F on Better Business Bureau website which speaks for itself.
Shavon was extremely helpful and patient in helping me decide on which sofa to get. Especially being as indecisive as I was coming in at 6:30 when they closed at 7. Would highly recommend her services!!
Eddie was friendly and helpful!
Great experience with Eddie French at this location.
Eddie was great! Very helpful.
Cathy was very friendly and helpful. She answered all of our questions and was able to process our purchase very quickly. Overall this was a really great experience.
Went to Ashley today for a bookcase. Lynn helped me find a wonderful piece at a great price. - Thank you Lynn.
Mr Halim gave us a great customer service, very helpful
Eddie French was very helpful in the purchase of our home furnishings. He made the experience pleasant.
Eddy French was da bomb. Great service.
Outstanding customer service Navin
Went to Ashley’s today and was helped by Shavon. She was amazing and very thorough in detail. As for con, they advertise next day delivery but delivery actually depends on location.
Paul was wonderful to work with! He wasn’t over bearing and very friendly.
Shavon did a fantastic job showing me products. I found exactly what I wanted. Thx Shavon!!!
It waS greAt, I love the store And the stAff working in there they Are reaLly nice
Our sales associate Mohammad and the manager Ahmad were exceptional to work with.
Mr Navin helped us through out the store and explained everything very well. Much love we will surely come again!
Hamid was excellent in his professionalism and quality of his approach for service was simply flawless.
Shavon and Mohammad gave great service. I really enjoyed working with them.
Dave was a great help in finding the right furniture for my new home. His customer service skills was unmatched to any furniture store employee I have come across. His personality and personal experience was delightful during the total process. Because of Dave, me and my wife decided to return for additional furniture to place into our home. Thanks again for everything!
JARED CHISOLM best salesman been working with him for a long time and always ver professional and treat us very well.
Jared Chisolm has been absolutely amazing! As well as the Ashley Store
Wonderful experience! Exactly what we needed and what we were looking for thanks to Halim’s assistance.
Mohammad
Thank you Hamid for your knowledge! Very helpful.
My family and I had a great experience here with Paul’s assistance. Look for Paul. He is very helpful and informative. He knows everything and he will help you too getting your prices lower cuz he will do a lot of research for you.
Had a great experience, got a new couch and dining set ; Navin was very helpful and informative. We will definitely come back for future furniture needs.
Shavon did a great job helping us with our new coach
Hubby and I decided to stop in to Ashley Furniture to look at some items of interest. We were assisted by Muhammed at the Fredericksburg store. He was very knowledgeable about the items we were interested and assisted us once we decided to make the purchase. We are happy with our purchase.
Mohammad was great with meeting my needs for durable finish furniture as I have pets. Friendly and accommodating store manager as well. The store is very nice and well kept as you would expect.
Mohammad was very helpfull, patience and answer all of questions. He help us get the right things we needed.
good selection, good prices, helpful sales staff, and many products available for immediate delivery.
Eddie French great job an was very nice to work with
I love purchasing my furniture from the Ashley Furniture Store. Today’s service from Jared Chisolm and Ahmani were outstanding! They were friendly, professional, and knowledgeable. I appreciate their assistance! I will continue to recommend Ashley’s to family and friends! Thank you!
Purchased furniture today from Ashley Furniture in Fredericksburg Va. Paul Moore, sales was excellent! Will buy again❤️
HAlim B i gave him 5 stars because he was respectful and kind and patient and told me everything about the furniture thank you for everything
Halim was very knowledgeable and helpful. We were able to find exactly what we needed.
Shavon and James provided the best service! We are moving into our first home & they really walked us through the best for our money! Thank you both for the best service!
My salesperson, Navin, was very helpful and very patient with me while not putting any pressure on me.
Halim was great
Halim was our salesman and he was extremely helpful and patient with us. I highly recommend this store.
Shavon at Ashley Furniture was really helpful in our needs. She answered every question and made sure everything was exactly how we wanted. Thank you for all you have done to make this an easy shopping experience. Mr and Mrs Ijaz
Jared is very knowledgeable of the inventory and was able to help me visualize placing various pieces. More importantly, he was patient in helping me select furniture and made sure I was happy with the selection.
Great customer service, very patient
Initial sale was great: Eddie was very personable and helpful. We had scheduled delivery for Friday, May 26th to have our floor-model outdoor patio set and new Adirondack chairs before family came in from out of town. Friday comes along and they’re a no show. Called up the distribution center, and they said they didn’t have us until Saturday, the next day. They were also notating to give us two USED chairs which we paid new prices for. We told them we paid for new and wanted new, so they said we needed to talk to the store and transferred the call. After talking to someone in the store who checked with the manager they said they couldn’t do anything until the sales rep, Eddie, came in Saturday afternoon.Turns out, they cancelled our delivery altogether and when we spoke to Eddie Saturday afternoon, he was told we had to wait another two weeks for new chairs to arrive. I went back to the store to talk to Eddie and the manager, where the manager said he would send an email to the store owner to see if maybe/possibly they could deliver next week, which doesn’t help with the family coming to town this weekend. They left it that they were going to call me back by close of business with a plan, but no call came. Eddie is a good guy and very friendly, and I don’t blame him. I feel he’s handicapped by a disorganized process, management who ultimately gave me false promises of delivering a solution, and now my family and I are left scrambling to find a solution ourselves for this huge weekend.
Hamid was wonderful and done everything he possibly could to get Us the best discounts!!! Thank you Hamid!!
Halim was phenomenal! Not a pushy salesman and very helpful. I felt like I was being more informed than just having someone push me so they can make a sale! Thanks for helping me find my new sofa Halim!
Cathy was very knowledgeable and really took her time with me to pick the best option. Thank you Cathy !!!
Our sales rep Hamid was amazing and very informative. Will be purchasing again very soon!
All the people at this location genuinely want to help and make sure their customers are happy with their purchase. Thank you Jared for all your help!
The sales person Shavon was very patient and nice. She did an awesome job.
Mohammad was very efficient and helpful.
Hamid was very helpful and got us what we were looking for quickly. Thank you
Excellent service by Navin and Ms Michelle!
The customer service was excellent!
(Translated by Google) Muhammad (Original) Mohammmad
I went Ashley’s furniture today and was helped by a great associate named Fatima. She was very helpful and knowledgeable and assisted me in making a great selection of furniture decor!
Hamid was very knowledgeable and provided excellent customer service!!
Fatima provided great customer service and the furniture was a great price! We are extremely happy!
We had excellent customer service from Halim B. while we were purchasing furniture for our deck!
Jared was a great representative for Ashley! Informative and friendly.
Was greeted by a friendly woman named Lynn. She helped me through the entire process and made it extremely painless. She made sure that I received exactly what I wanted. Checked and rechecked. The products were great and the prices were what I expected. Overall satisfied.
Halim was a very good customer service.
Shavon is a very helpful and patient sales person. She made good recommendations . I will return when I am ready for my next purchase.
Mr Eddie French and Ms. Ahmani was great. They were fast. Loved the experience. I've spent too much money at the store but this by far was the best time I've been there. THANK YOU AGAIN. Stuperstars. DAVE.
Great Service!
James was very helpful and patient. The process went smoothly and was quick
Best quality service Hamid offer outstanding service.We found exactly what we needed. I highly recommend the. Ashley at Fredericksburg area which offer high quality services and perfect furniture purchasing experience! Great selection, price and knowledgeable and personable sales staff! Hamid is great and a true asset to #AshleyFurniture.
Nice selection, the items were in stock and had the availability to deliver within days.
Muhammad was very helpful and personable and made the whole process so much easier!
Lynn was super helpful. She showed me what was available without being pushy. She let me look at the different options and was patient as I made my choice. I would definitely shop at Ashley again and would have Lynn as my sale person.
Absolutely wonderful! Dave was incredibly helpful in helping us find a great deal on the perfect set for our guest bedroom!
Shavon did such an awesome job assitting us, if you are in the market for new funiture i'd highly recommend checking them out.
Very good service
Shavon is an excellent sales associate she will take care of all your needs.
Today I went to Ashley's Furniture Store, I bought a six drawer. I went to the warehouse brought home the wrong furniture. I called customer service and explain to them and they told me I have to bring it back to the warehouse, I said well you guys made a mistake why can't you return my draw and pick up the wrong one they told me if they have to I will have to pay for delivery and I told them it wasn't my fault because they made a mistake I drove down there and pick up the drawer but they gave me the wrong one so who fought is that and yet they refuse to come and pick up the wrong drawer unless I pay them.
James was wonderful in helping us find a new mattress that would fit my husband and my needs. He was knowledgeable about Temperpedic and kind. We did not feel rushed or pressured to make a decision and are happy to recommend visiting James at Ashley Furniture!
Navin was so awesome helping us. Love Ashley Homestore
I am beyond upset. Initially I had given 5 stars and stated the process was smooth. Sure! Because they did what they wanted. I took the day off to wait for my couch and got the wrong color. I did not get the color I wanted and they can't come back today to deliver and... I still got charged delivery.
We had a great experience today working with Hamid purchasing our new sectional.
Eddie French was amazing! Fast and helped me find exactly what I was looking for! I will definitely be back to buy more from him!
Paul was great he didn’t hover while we looked at couches gave us our space no pressure great experience
Have airbnb and needed next day delivery as marked on display of dining room table. Assured by Eddie F after checking with manager I would have delivery next day worst case Friday...guests arriving Friday. No show Thursday; placed calls to verify delivery and was lied to that my order was put on truck then removed. Customer service verified my order never scheduled. Buyer be aware. Ashley Furniture will have you waive all rights to cancel, refund etc...at time of purchase and bait and switch the delivery date. False advertising and no one called with accountability nor apology. Reason Customers don't return 😒
Shavon was kind & helpful
Super friendly, price matched, fast and got us everything we needed! Go and ask for Eddie!
Eddie was fantastic and price matched our new mattress, AND sold us our new breakfast table to boot!
Shavon is an amazing salesperson in this store with superb customer service skills. She is very honest with her advice and never puts pressure on you to buy something unlike many people usually in sales.
Eddie French is always extremely patient, and attentative! Extremely Satisfied
Shavon and Halim were soooooo helpful and made the process a breeze ! This was my first time buying such a large piece of furniture and I know I made the right choice for my future 😁
We were assisted by Halin B. Who explained all purchases options to us and assist us all along.
Eddie F was super kind and helpful from the moment we walked in. He wasn’t pushy or salesy and answered all of our questions right away. Great experience purchasing because of him
we ordered tempur-pudic bed in this store but bed base is not available. Now they delivered and the base is broken and do not have on stock. I am sleeping on the floor mattress only this is bad customers service. This is bad customer you make the customer wait and sleep on the floor.
My experience was amazing! Eddie French was great, very personable, extremely helpful! Definitely recommend him!
Linn was awesome! Provided wonderful customer service for my furniture shopping experience!
Great experience, thanks Navin
Excellent customer service from James , and Fatima
Cathy was helpful and friendly.
Eddie helped us find and pick our a bedroom set for our house. Thanks for taking the time
Eddie French was awesome. Helped us out, listened to our needs, and was a no pressure guy. He was also great with our kids.
Eddie was so knowledgeable and got us in and out with a great priced mattress!
Ms Elisa was very nice to me and above reproach.
Hamid, assisted me with my purchase today and the service was outstanding. I came in to see David but he left for the day, he was also outstanding. Thank you for great service.
Lynn is fantastic when it comes to bringing the place together and giving recommendations while also listening to what you like!
Cathy was phenomenal. Very attentive to my style preferences.
Cathy was very helpful in making our buying experience a smooth sale.
Paul and Shavon were both very helpful with my purchase…quick, professional and most of all friendly.
Paul or as he calls himself "old guy" helped us find what we were looking for and we appreciated that he wasn't too pushy in making a sale ans gave us time to look around. Good place.
Mohammed was awesome. Super friendly and helpful! I recommend this store to everyone!
Amazing and easy shopping experience! Shavon was so helpful and a great associate! We were able to find what we needed quickly and the whole experience was pleasant! She was able to show us different options and great choices that were price friendly and exactly what we were looking for. Kind and knowledgeable about her products Shavon was an amazing help and we would gladly come back to get help from her in the future. We ended up picking up 2 of these great recliners and are very excited to have them delivered! Thank you again Shavon <3
Sharon and Ahmani were an incredible help to me the entire time. Staff was super friendly and made sure I understood their prices and discounts offered. Give these two ladies a raise!
Paul was great! He showed us around the showroom to help my mother I. Law find the perfect recliner for her living room. The process was fast and simple. Thank you so much
We've gotten call of our furniture at Ashley and we're very happy with it. Today we came in looking for a couch that had to be a specific shape and fabric and Ron helped us. Even though we were too picky to pull the trigger, we felt good about our experience
Sharon was very helpful with finding us a good deal for our coffee table. I would recommend going to her if you want to find good furniture with even better deals.
Excellent customer service from Shavon today! She knows her products and is very personable. Enjoyed the experience & will recommend her to my friends.
I appreciated Halim. He allowed me to shop without following me around - and was very helpful with any questions. I bought a lot of furniture from him - and he was a great salesman!
We were in today working on furnishings our new home. We had the absolute pleasure of working with Paul. He was amazing very sweet knowledgeable and friendly. I recommend if you’re in the market for some new furniture go see Paul he will go above and beyond for you.
Finally getting my bed frame and was great experience today at Ashley in Fredericksburg. I walked in and was greeted by Cathy, I was looking for three very different items she let me walk around myself and browse. No hassle no hard pressure sell I found my bed set which was the most important to me and she wrote it up took my stuff and got me on my way to grocery shop. no fuss no muss. Thanks very much. Next time you need a piece go say hi to Cathy.
Very good store and Eddie French our mentor was outstanding!
Our salesman was amazing. We were pretty indecisive when it came to purchasing but Navin stuck with us. There was no high pressure when it came to finding the right couch. He was amazing . Thank you for your Help.
Eddie French was amazing!!! He walked through the store with my mom & I until she found something she liked. He was very honest, patient, attentive & knowledgeable about their products & services. My mom left happy & confident about her purchase. Def will come back just to see him!!!
James was awesome! I came back to buy the sofa and love seat. His knowledge of the pieces is what made Mt decision to purchase! Thank you!
I made a purchase from them to replace furniture that were destroyed by my dogs. I made it clear to my sales person (who no longer works there) that I have dogs and I need to have my stuff protected. He told me that the protection plan would cover me if my dogs tore up the new furniture. Well, it happened, and I tried to file a claim on it which was denied. When I spoke with the store manager he said it wasn’t covered and all of his staff knows this. I was misled and lied to by the staff there. I cannot, in good faith, recommend this store or company for furniture purchases
I made a purchase from them to replace furniture that were destroyed by my dogs. I made it clear to my sales person (who no longer works there) that I have dogs and I need to have my stuff protected. He told me that the protection plan would cover me if my dogs tore up the new furniture. Well, it happened, and I tried to file a claim on it which was denied. When I spoke with the store manager he said it wasn’t covered and all of his staff knows this. I was misled and lied to by the staff there. I cannot, in good faith, recommend this store or company for furniture purchases
Cathy was super helpful and let me wander at my own pace and was available when I was ready. Shopping made easy!
Hamid was an incredibly helpful and knowledgeable salesman. My husband and i came in looking for a new mattress and he was able to give us detailed information on all the brands Ashley had to offer, he was able to tell us all the pros and cons of each mattress and helped us decide which was the best choice for us.
Just completed my counter height chair set. The service was excellent.
Eddie French helped us and he was fantastic! Thank you!
Eddie French was very helpful in finding my new TV stand!
We were greeted by Hamid, he was great showing us what we were looking for, good service, they are very friendly and great prices too, we were very happy with the whole experience.
easy breezy
Was very happy with my experience with this store. Jason was very knowledgeable about all the inventory, fabrics, price points, etc. He answered all questions and didn't hover. He gave me a chance to browse but was available whenever I needed him. Will definitely shop here again and will seek out Jason for his assistance.
Mohammad was very helpful and knowledgeable. Showed us a lot of options but was not pushy when we said we were going to look around at other stores. We ended up buying from him.
Jason was amazing!!!!!!!! I highly recommend him and this store! Seek him out <3
we have bought several pieces of furniture and have been satisfied
Very helpful! Mohammed helped my mom and I get a great couch
Very knowledgeable and easy to work with!
Hamid was exceptional!!!
Paul was very sweet and helpful.
Had the best experience at Ashley’s. Eddie F. helped us out and got us the best deal for a sofa/dining table and bed. He was so energetic and had the best attitude. Helped us get a great financing plan and free delivery. 10/10 recommend buying with him!
Eddie French took care great care of me and helped me find a great quality bedroom set within my budget! Ask for Eddie, he’s the best!
Halim was AWESOME!!!! He showed me all options I asked for and even checked measurements to make sure everything would fit in my place. He was super friendly and so easy to work with. He was so great with negotiating prices and I’m VERY pleased with the out the door price. I would come to see Halim for future purchases!
Shavon went over and above to find an office desk that was on the online Ashley site. The on line site was listing the desk as out of stock but after an extensive search, she not only found the desk in stock at the local warehouse but she also matched the online price! Thank you Shavon!
Excellent customer service and superb attention to detail. Halim listened to my needs and assisted with high professionalism. I wasn't rushed nor did I feel pressured!
The customer service was excellent! Mr. Eddie French was super knowledgeable about all of the products we purchased during our rest test. Keep up the great work Eddie! We'll be back!
Paul Moore was so great helping me find my couch. He was so patient with all of my questions I asked. I highly recommend going to Paul for your furniture at Ashley’s. Thank you so much we appreciate it!!!!
Sharon was very professional throughout the whole purchasing process
Paul Moore was the best at helping me get the furniture I wanted for the best price possible. Very friendly and great customer service!
We worked with James on purchasing replacement for a very old couch and love seat for our living room. Sometimes when you go to a furniture store (and believe me, we went to many as we couldn’t find something that fit both our needs), the sales rep will be too overbearing, but James was a perfect balance of helping us with the info and process but also letting us be on our own so we could test things out without a lot of pressure. The paperwork process was also quite smooth and chill with him. We appreciated his approach and are enjoying our new furniture :)
Editing my review on 5/14/2023 due to what has turned into a nightmare to get my furniture delivered. Upon purchase, I told them I needed the furniture by 5/15/2023. I was told this was no problem, and they could have it delivered by the first week of May. The furniture in store also had a sign on it that said it was available for next-day delivery. I called on May 7, after no contact from Ashley's furniture, and they apologized, said part of the order was on backorder, but it had just arrived. They scheduled delivery for May 13. I waited at home all day May 13, and Ashley's furniture was a no call/no show. Absolutely no communication telling me they weren't coming. Ashley's Furniture is quick to take your money, but they appear to have no motivation to give you the product you paid for. If you want your furniture anytime soon after ordering, I would avoid this place! --- I stopped in the Fredericksburg, VA store and was served quickly and professionally by Hamid. Delivery is scheduled already, and it couldn't have been an easier process!
Editing my review on 5/14/2023 due to what has turned into a nightmare to get my furniture delivered. Upon purchase, I told them I needed the furniture by 5/15/2023. I was told this was no problem, and they could have it delivered by the first week of May. The furniture in store also had a sign on it that said it was available for next-day delivery. I called on May 7, after no contact from Ashley's furniture, and they apologized, said part of the order was on backorder, but it had just arrived. They scheduled delivery for May 13. I waited at home all day May 13, and Ashley's furniture was a no call/no show. Absolutely no communication telling me they weren't coming. Ashley's Furniture is quick to take your money, but they appear to have no motivation to give you the product you paid for. If you want your furniture anytime soon after ordering, I would avoid this place! --- I stopped in the store and was served quickly and professionally by Hamid. Delivery is scheduled already, and it couldn't have been an easier process!
Bought a mattress a few weeks ago and the saleswoman was not informative about the products or the warranty. Seemed as if she was only about getting a sale or getting us out of the store rather then focusing on customer service and satisfaction. She was not helpful and we will NOT be shopping at the Fredericksburg location again!
Shavon was a great saleswoman.
Good customer service.
Excellent customer service from Mohammad
Loved it. Very accommodating
Paul, was very helpful and knowledgeable. Pleasure working with him on our new purchase.
CATHY was very helpful and attentive to our needs this will be the 2nd time we have dealt with her and her patience is impeccable. Me and my Husband did not feel pressured to purchase at all. When we come to purchase more product she will be the only salesperson we deal with! I would recommend Cathy to anyone in the near further that will be shopping at Ashley furniture!
Shavon was the best sales associate we’ve ever had.
Very helpful and knowledgeable.
We were helped by Fatima. Absolutely loved how helpful she was, gave us lots of information on each furniture piece we looked at. She helped with ideas on setting up certain couches so that helped us decide on what we wanted. Overall she did great 10/10!
Fatima is a great seller and helpful one. Great her work and had answer to all of our questions.
Eddie was a very helpful employee
Paul Moore was awesome salesman. No pressure, friendly, outgoing attitude! Highly recommend him as your sales person!
Great customer service and prices. No sales pressure at all. Our sales representative, Fatima, was amazing and very knowledgeable. Ask for her by name for a great customer experience.
Purchasing living room set today with Mohammed at Ashley Outlet Store. He was very patient, helpful, and kind. He moved several pieces of furniture to assist with placement in my house. The paperwork was fast and delivery in 4 days. Thank you Mohammed!! Michelle
Navin was so helpful when we shopped here today! The experience was wonderful and if we need anything else we will be back!
Lynn was very knowledgeable, professional and pleasant. We were glad that she was our sales associate.
Halim was awesome, extremely professional. Thanks for your service.
Eddie French was professional, courteous, and helpful.
Navin was very professional and great a salesman!
Customer care service is the worst rude and unprofessional I don’t know how can hire people like this unhelpful and the Furniture bad quality delivered broken damaged and nobody take care of them make you pay $1400 for trash products never in my like I’ll buy from this company again !!! I regret buying them!
Fatima, our sales rep, was super helpful responding to our every question and pricing. She told us about financing with 0% interest and our options and other perks. And the best part she is bilingual that is very important in this day and age.
(Translated by Google) Paul Moore was a great help. Professional orientation. Quality Customer Service. If you need someone that listens to your need and works with your budget without pressure this is your person. (Original) Pual Moore fue de gran ayuda. Orientación profesional. Servicio Cliente de calidad. If you need someone that listen to your need and work with your budget without pressure this is your person.
Mohammad was very courteous and helpful. Was able to get pointed to the right set we wanted and be in and out in record time.
Hamid
Mohammad helped us out, we found everything we were looking for!! Overall great experience.
Mohammad was great .dealt with ous for serval days helping ous with which sofa to get for our apartment..definitely recommend people to come see him
My experience at Ashley was great. The sales professional showing me around was Eddie French, he's knowledgeable, friendly and funny. He made the experience more fun.
Eddie French was very knowledgeable about all the products. Very friendly, energetic and a great personality. I will definitely call on him again for future needs.
Great customer service and high quality furniture! Made me feel like I had known the workers for a while, very friendly!
Lynn was helpful and gracious. The store was immaculate and well laid out. We enjoyed our experience and got the sofa and loveseat of our dreams.
Our salesperson, Mohammed, was very helpful and patient without being pushy. He clearly explained the benefits of the different fabrics and styles. The entire purchase process was a breeze.
Stopped by Ashley Furniture to look for a new living room set. Cathy worked with us and was really patient and kind. I would recommend her to anyone.
Shavon was excellent and extremely helpful! She helped me find exactly the set I needed for my family room. I will definitely ask for her the next time I come back!
Will 100% come and buy furniture again. Eddie F. Really helped us find what we were looking for and made the process smooth and stress free. He went above and beyond to help us out.
Mohammed greeted us at the door and was very attentive. He was able to find exactly what we were looking for within 5 minutes of walking into the store. He processed the paperwork in a reasonable amount of time and was able to secure a delivery date within a week of purchase. Can't ask for much more than that!
It was great working with Mohammed- he has been diligently guiding us through all the options to meet both our functions and budgets need. Thanks
Betel was my salesperson and she was wonderful. I told her what I was looking for and my price point. We found the item in less than 30 minutes. Great customer service
Jennifer was patient and professional and listened to my needs.
The act of buying can stressful… well for me at least. I am an extremely indecisive person. I get anxiety when presented with so many choices but Jennifer made this process smooth. I definitely coming back to this store.
Lynn was so sweet, super informative. Helped us make design decisions and was super patient as we looked around. Definitely would recommend to anyone!
It was my first experience in a furniture store and I had a great experience with sale lady Sharon I told her what I was looking for she was very Knowledgeable and very friendly & easy to talk too.
Lynn was awesome! She was very knowledgeable in our search for a bedroom suit and mattress! She was helpful, kind, and all around great to work with. My husband and I would definitely recommend working with her if you come to Ashley!
Shavon has very good customer service! She was very patient and answered ALL of my questions! My husband and I will be back to purchase more furniture and we are DEFINITELY coming back to work with her!
I recommend Lynn to anyone that is interested in buying furniture. She was kind, patient, and thoughtful during my shopping experience.
Paul Moore helped me find my new couch and worked with me to find the best value, was patient, and made my shopping experience seamless!
Paul Moore is the one that helped me. Understood exactly what I was looking for and made my purchase today as easy as possible. 5 stars
I had the pleasure of working with Jennifer. I walked in and was immediately greeted. I walked around for a little while and then met back up with her. She showed me all my options without being overly pushy. I came back in the next day to make my purchase. She showed me all the previous options again. The purchase was seamless. I would definitely come back again.
Mohammad was phenomenal to work with! I've never had a better experience working with a salesman. Wasn't pushy and made my purchase as smooth as possible. Also... 5 days to deliver?! I was expecting a couple weeks! A+
Mohammed has excellent customer services. I purchased outdoor furniture for my gazebo. Mohammed answered all my questions. He also provided a catalog of furniture for me to select from. It helped with my choice. I highly recommend working with Mohammed, he's very patient and provides excellent customer service!
My experience was really wonderful and thank you for the dedication to helping me find the perfect item. I look forward to the years of comfort this ultimate dad chair will bring lol
Shavon provided great service by explaining all the current deals and making the buying process very simple.
Navin was fantastic. Hassle free. Helped me get the price I wanted to be at. Will be back. Thanks navin!
Had a pleasurable experience at Ashley! Their store rep Shavon was truly a professional and was easy to work with.
Jennifer was AMAZINGLY knowledgeable and patient with me! Hands down outstanding customer service
Very bright and the associate Hamid was very attentive but not overbearing. At one point, the manager Elisa, saw that my daughter and I were having some confusion on the layout of what she envisioned and came over and helped plane the room we wanted to decorate. She did an amazing job helping my daughter's family pick out the furniture she loved. Hamid finished up explaining our options and we made the purchase.
Hamid and Elisa were great and helped us choose our forever sofa. We will definitely be coming back !!
Lack of professionalism and work ethic. Quality is poor and instead of replacing the furniture they suggested to patch or repair the damages that came directly from the manufacture. Front desk people pretended to be the manager. In addition, Steve, the actual store manager did not even apologize for all the hardships I went through nor did he agreed on helping me get an exchange or replace the chair that came chipped from his store. Even though this was the second time that the furniture had arrived damaged. Instead he sent me to customer service and now I have to wait 3 weeks to get the back of my chair and then wait even more to get it fix. Ridiculous!! Do not buy in this store! I don’t recommend it!!!
Mohammad made our purchase experience a marvel. Would 100% recommend.
We had a wonderful experience especially with Bel’s help! We will definitely go back when we need new furniture!
Eddy was very professional patient in helping us find the right couch for our family.
Hamid was excellent working with us to put together just the right furniture package for our needs. He was her patient and pleasant to work with. We would definitely come back and ask for him.
We received great service from Mohammad. He was nice and knowledgeable made the buying processes easy. Great customer service.
Halim was great. Happy with our purchase everything done in a timely manner.
Lynn was very warm and friendly! She was also very knowledgeable about the living room set I purchased! Thank you! -Gigi
Very helpful in finding what we needed.
Cathy was great to work with.
Cathy was great, helped us right away finding the sofa we viewed online. Great price and service.
Had a great experience today at Ashley Furniture! Finally got my sectional I’ve been wanting for the past year. Jennifer & Hamid were so helpful & quick in assisting me. I will definitely be back!
We needed a full size bedroom set. Cathy took great care of us. She was very patient as we could not decide on the pieces we wanted. As soon as we made a selection, she processed the transaction and got us out quickly. Thank you Cathy for the superb customer service!
Mohammad was very nice, friendly and helpful!!
Mr. Eddie French was honest, straightforward, and very attentive. Very grateful for his guidance! We always seek him out in particular whenever we come here
My wife and I worked with Mr. Eddie Frenchand had fantastic customer service! He answered all our questions and helped us find the best set for us.
Great staff which answered our questions and didn’t hounded us like other stores. Found a pair of chairs for basement at a reasonable price.
I met with Shavon and she was very helpful, friendly and knowledgeable in assisting with furnishing my entire home!
Fatima was friendly, patient and knowledgeable. Made our visit and purchase very pleasant.
Mohammed was great!
Very helpful! Purchase of my daughter’s bedroom furniture was easy and simple.
Best price best quality and the our sales associate Fatima and her manager Ahmad was very helpful.
James was fantastic! We were in and out!
James was INCREDIBLE!!
Great experience. Very friendly....
Definitely a 10/10 experience. Shavon was very kind and helped us tremendously with our purchase . She was very informative and helpful with all of our questions. Thank you Shavon for your excellent customer service!!
Thank you Shavon for Great service! Definitely appreciate all of your help. Looking forward to shopping more with you At Ashley Furniture
(Translated by Google) My husband and I came to the store and Jennifer and Halim took excellent care of us (Original) Mi esposo y yo venimos a la tienda y Jennifer y Halim nos atendieron excelentemente
Shavon was extremely helpful and offered great customer service. She assisted our family the moment we walked through the door and was very knowledgeable of all of the furniture we were interested in. Can’t thank her enough! We will be back for sure.
Hamid did a great job helping us find furniture we liked. He went above and beyond to move furniture in the store to help us match a couch and coffee table, and the entire time he respected our decisions and wasn't pushy.
Shavon, Jennifer, and Ahmad were wonderful!
Had a great experience and Mohammad was great
Shavon was so helpful and helped us get everything we were looking for.
Mohammad was awesome! Very helpful!
Paul Moore is absolutely one of the best sales person I’ve delt with . So very knowledgable and helpful. Would highly recommend him to others in need of furniture.
Jennifer provided excellent service to my picky mother.
Shavon was so amazing! Professional, patient and so very knowledgeable! Loved her being a part of our purchase!!
Thanks Mohammed! You’re awesome.
We came in and were helped by Paul and he was amazing!
Eddie was very helpful and easy to work with!!
Our sales person Shavon was great!! She was very helpful but never hovered. I’ll will further update after the sofa is delivered.
Had a great experience and amazing customer service. Paul was very helpful and patient with us and our kiddos. We will definitely be buying from Ashley again.
Hamid is a good sales guy and will get all the good deals in the house.
Paul Moore was very helpful
Great service and quick! Cathy was quick and efficient and I was out of the store in a jiffy.
Amazing time ! She found exactly what we wanted ! And was all about customer Service ! Her smile was welcoming and personality made us feel like we were picking out furniture with a friend instead of sales associate. Highly recommended !
Great experience - friendly staff. Mohammad did a great job!
Navin was very helpful and not pushy
Great experience. Customer service great. Paul and Brian great to work with!
Lynn was kind, helpful and resourceful. She made my shopping experience smooth and enjoyable.
Shavon was wonderful and polite. She was extremely helpful. Very grateful.
Ann was wonderful to work with. Pleasant experience and friendly personality. I would highly recommend this store.
Cool people nice place!!!
(Translated by Google) Excellent attention! I bought two bedding sets at a good price 🏆 thank you Mohame .😊 (Original) Excelente atención! Yo compré dos juegos de cama a buen precio 🏆 gracias Mohame .😊
Just purchased a dining table and complete living room set from Eddie at the Central Park Fredericksburg location. He was a pleasure to work with and went above and beyond to make sure all questions were answered and that we found what worked best for our home.
Cathy was extremely helpful and very lovely to work with, will definitely ask for her help in our next visit.
Eddie was extremely helpful and knowledgeable, thank you for making our experience memorable!
Eddie was very helpful and made our experience at Ashley exceptional!
We went to look at a bedroom set and fell in love with one. Our sales hostJennifer was outstanding in providing answers to all our questions. She made us feel like family which is important to my wife and I. Outstanding customer service and look forward to buying from Ashley furniture and Jennifer. In the near future. I highly recommend asking for Jennifer when who come to Ashley furniture.
very large store with a big selection. our salesman Paul was very helpful and personable.
Navi was absolutely wonderful salesperson at Ashley Furniture store in Fred VA! He was very knowledgeable, friendly and patient! He provided excellent customer service!
Excellent service from Eddie French!
Our salesman Navin was a great salesman. Very helpful, super nice and wasn't pushy towards forcing the sale. It was refreshing to have such a helpful salesman. We were able to pick out the perfect living room set for us.
Shavon was very helpful in assisting us with finding the exact piece of furniture I wanted!!
Shavon was super friendly and very helpful. Would highly recommend.
Shavon was very helpful and kind! Thank you!
Sales person very knowledgeable and polite, and also helpful with measuring and finding chairs to match table.
We had the best experience shopping at Ashley. We worked with Mohammed and Ahmad. They made shopping for furniture easy and enjoyable. They did not hover and allowed us to look at our own pace. When we had questions (which were many lol) they were quick to help us and very knowledgeable. I also felt they were honest when it came to their opinion of quality on the pieces we were looking at. We went to buy a couch, but because of how well we were treated and how they didn't act like typical salesmen, we ended up replacing the furniture in several rooms of our house. I highly recommend you go see them. You won't be disappointed.
Jennifer and Hamid sold us a beautiful 3 set couch, 9 set dining room table, 5 set kitchen table, temper pedic mattress and base for a great price… highly recommended to request there support when shopping here
We had a great experience with Navin. He acknowledged us in the store, directed us to the correct section of the store to pick out our sofa, and then helped us check out. We were in and out of the store within 30 minutes! A very successful visit. Great customer service!
Great experience working with James. Quick and easy process
I worked with Kathy today. She was super helpful. Kinda knew what I was looking for, told her and she showed me around the store. She showed me exactly what I wanted. Now I am the proud owner of a new bed, dining table, and desk. I am so happy. Thank you Kathy!
Thomasine was awesome! Her caring attitude was exceptional! She addressed my concerns and was very understanding. She turned a bad experience into a good one! Ask to speak with her if you have any issues.
Shavon was great! She showed us multiple mattresses and sectional options to help us refresh our home!
Shavon was extremely friendly and helpful today. She took her time and showed us multiple mattresses and multiple reclining sectionals. She made us feel at home and made our shopping experience fun. Can’t wait for a good night sleep on the new mattress!
Navin was our salesman today and he was fantastic and provided a very pleasant shopping experience!
Navin was great! He answered all of my questions and was very patient while made a decision between the two couches I was looking at. No pressure whatsoever to purchase or make a decision quickly, etc.
James did amazing, very informative and easy to deal with.
Mohammed was wonderful with the sale and transaction of the bedroom furniture that I bought
The first time we went in to look at options, Hamid greeted us but gave us our space to shop around with no pressure. He answered all of the questions that we had before leaving. Today, we returned after checking out some other options and he was so quick to help us complete our purchase. We had an amazing experience and would absolutely recommend him if you’re in the market for some new furniture!
Mohamed and Eddie were great to work with! Not pushy! Great experience! Thanks 😊
My sales representative James was excellent and very helpful. He did not pressure me. And answered all my questions.
I loved there customer service
Halim was great! Super helpful, patient and informative. He really helped us make an informed decision and we’re really looking forward to our first sleep in our new bed!
Moore was very helpful and we loved his personality!
Jennifer was great and helped out with all of our needs!
Super friendly and took the time to answer all my questions.
We were impress by the combination of Eddie & Navin. Initially we came in and Eddie introduced us to all of the options for basement furniture. We returned a few weeks later and Navin picked up where Eddie left off. The knowledge & customer service was amazing. The manager, Ahmed was the icing on the cake. Thank you so much!
My wife and I came to the store searching for a sectional that would fit our needs for our newly moved into apartment. Paul was able to help us find the perfect couch! He made the process easy and catered to all of our concerns. He was very informative throughout the whole process and even helped us get a very fast delivery date! If you’re looking for help go see Paul at this location!
Bought an awesome couch at a great price. Cathy my sales woman was extremely helpful and kind.
Mohammed was very helpful in answering all of our questions and getting us our new bed and mattress.
James G. is great! Had an awesome experience buying new bedroom furniture with him. Flexible financing options and speedy delivery, with installation. Thanks!
Hamid worked with us on a dining room table and chairs. He was great to work with! Would definitely come see him again for future needs.
Amazing Sofa set Grab & Go deal from Ashley Furniture in Central Park. Shavon was excellent. She didn’t pressure me. She answered all my questions. Followed me literally around the whole store to answer and provide details on the items I was interested in. Very pleasant experience shopping with her.
Eddie French went above and beyond to get what I needed. I recommend this man. Great times…
Awesome experience with Navin! He helped find the best deals on new furniture we wanted. Navin was kind, courteous and knowledgeable. A true professional and provided outstanding experience!
The customer care department at Ashly Furniture is in atrocious. By far the worst customer service that I have ever encountered, they fight you all the way to cover simple under warranty items ordered the wrong parts and then argue with you when you try to explain what is needed. They continue to argue with you until you ask them to send out a service rep. The service rep comes out and confirms what I’ve been trying to tell them and then they say they can’t order the park because it said no non-order-able part. It’s a simple consul lid and by the way, when I reported the damage they accused me of opening the lid too harshly not once but a few times. Tell me, how do you know how I open the lid of the console? This is two consecutive items we’ve purchased, and the warranty process has been a nightmare.
NAVIN was a great help. Was able to answer all of our questions and helped us find the sets we were looking for.
Exellent service by worker Mohammad and great manager too . Thanks
Eddie informed us of all the different options, payment plans, delivery, etc. I don't like pushy sales people but I do like informative. Eddie is the latter of the two.
Fast and easy experience while looking for a nursery chair. Mohammad was so helpful we decided to buy a whole living room set to match!
Yes James was very kind and nice got the job done ✅
Mohammed is the best most knowledgeable guy in that place. He helped us get the couch we always wanted. Highly recommend you ask for him.
Eddie was friendly and funny. He knew the furniture and even moved a piece to see if it match a rug we wanted to buy. Couldn’t ask for a better sales person
Eddie was amazing, very knowledgeable on all products. Very customer oriented, made us fill comfortable doing business
Great customer service and very friendly!
worked with Paul Moore. he spent the time needed to exactly meet my needs. could not have asked for or expected better service
Worst furniture store I have ever dealt with. We bought a recliner at the beginning of Feb. and it worked for less than a week. Their customer care line either never picks up or is not open even tho their hours say they are. We have gone into the store that we originally bought the chair from but they will not help us either and direct us to customer care. At this point we would like a refund but they have a “no return policy”. Maybe they should stop selling cheap quality furniture that doesn’t work properly. I will not be shopping here again and we will not recommend this furniture store to anyone.
Jennifer was fantastic! She found exactly what I wanted. I highly recommend her!
Shavon was so sweet and patient with me! 10/10
Friendly!
Very nice person, he helped me a lot Halim B
Eddie was incredibly helpful in our furniture buying process. He provided us with information that we needed, and let us make the decisions throughout. We will be coming back for the rest of the house!
Eddie was fantastic! Super friendly and knowledgeable. He let us walk around and find what we liked and then helped us with the details. He helped us find the perfect bed frame for our new house! Excellent customer service. Thanks, Eddie!
Shavon did a great job, walked around with us and gave us a great customer service experience.
Update- 4/2023: Our initial visit and purchase couldn’t have been more pleasant… HOWEVER- The store location in Fredericksburg has the WORST CUSTOMER SERVICE. Management both local and regional do not respond to calls or messages. My order has still not been delivered after multiple scheduled dates. We can’t get a straight answer on the status- every week is a different version… This positive review has gone gone to a seriously negative situation. BTW- This staff member has already left this store….Muneeb was a great help in processing our purchase! He was pleasant and knowledgeable without being pushy. Thanks so much!
absolutely amazing service!!! Paul and Ahmed helped us fund our furniture and we love it
The team was very helpful with everything The manager Ahmad was very nice and was able to price match on their website which was even better. Paul was also with us each step of the day he was very patient and answered all my questions. Over all amazing team.
Shavon was great to work with. She was very patience with us and answered all of our questions.
I like their furniture and the price esp. the discount
Paul Moore was very helpful with finding our furniture. He answered all of our questions and is very professional! He went above and beyond! Definitely recommended him for any help you need with picking out furniture.
Fatima is fabulous!! She was there to answer our questions, show us different options and let us shop hassle free.
Purchased a great couch today! Paul Moore was so helpful and friendly! He made the experience so easy and painless and got us a great deal! Definitely ask for him if you stop by and need help. Can’t wait to get out new sectional!!!
Paul Moore was a great help. He is very friendly and offered us great customer service. He worked with my husband and me to pick out beautiful furniture that is comfortable and durable. Come see Paul!
Shavon was amazingly helpful finding exactly what we were looking for!
Eddie F is awesome he listens and doesn't pressure you into buying anything. I have been working with him now for years.
Salesman James Garibaldi was very knowledgeable about the furniture. His friendly demeanor and helpfulness as well as professionalism gave us confidence in making our selections.
Jennifer was a fantastic saleswoman and very helpful throughout the buying experience.
Eddie f did a great job helping us with finding a dresser for our child and met all of our needs
Hamil did an amazing Job and gave us a great deal.
Mohammad was so wonderful. He did not pressure me in any way to make a decision and let me lead the way. Very polite and kind. I would definitely recommend Ashley and Mohammad to friends and family !
Hamid provided great service. Was happy buying from this guys.
Great Salesman
I came to the store looking for a box spring for my mattress. My sales associate, Muneeb, was very helpful and pointed me in the direction of an alternative metal box spring that was more supportive than my current bed frame. My visit was quick, very professional, and I left the store with exactly what I needed.
Was a great experience buying but upon delivery, I received the wrong couch. I’m extremely upset considering the delivery fee and cost of the couch. Will not be buying from here again.
Shavon was great, helped us get approved for the couch we wanted quick and easy. Definitely recommend!
We recently bought a couch from Shavon and knew we wanted to work with her again to get a mattress! Yet again she was super friendly and helpful!
Ashley furniture was great today! Helping us decide on furniture, scheduling delivery, and we got an awesome protection plan. Jennifer was our saleslady and she was wonderful. Thank you for great service!
Halim was fantastic. He was helpful in providing information and answering questions. He also gave us the time for us to talk privately and allowed use to browse on our own time. Looking forward to our new furniture!
Still waiting on a $500 refund from November 2022….
Eddie French was extremely helpful showing me the exact styles I wanted. He was friendly and not pushy. I recommend his assistance for furniture shopping.
Hamid helped us with our purchase. Thank you
Had an amazing experience at Ashley furniture. Muneeb went above and beyond expectations for my family and I, as well as Thomasine and Michelle at the front desk. Definitely will return in the future for any furniture needs.
Navin was very helpful in helping us find a piece of furniture for our Master bedroom that we will truly enjoy.
Mohammad was great
Bryan was very helpful.
Purchased a tv/fireplace entertainment center from Ashley of Fredericksburg! Eddie F., was professional and very helpful!
Mr. Paul Moore was excellent in helping me find the perfect bed! Excellent customer service!!!
Navin was so helpful and patient helping my mom with her furniture.
I was so very impressed with the staff here. James was the best. He allowed us to walk around and look without breathing down our necks. He and the manager worked feverishly to make sure we got everything we needed and our purchase was fully covered by insurance. Thanks guys and thanks Brian for doing a bit of flirting for us. 😜
Halim was great. No pressure sales.
Navin, gave us an amazing experience as soon as we came into the store he provided us with great details and amazing customer service. Thank you for help making our big purchase, we are happy that Navin, help us get out “dream bed”.
Great price
Mihammad gave us excellent customer service! Very pleased.
We just purchased a couch with the help from Paul. He was very kind and easy to do business with.
Great experience with Shavon.
Fatima, was awesome! Can’t wait to get out new sofa!
Very pleasant experience. Hamid was extremely knowledgeable of the different products, super helpful and not pushy when making recommendations.
Eddie French was fantastic
Eddie French was awesome. He was very straightforward about what we were getting while making recommendations on the items we were looking at. He spent a-lot of time explaining differences and showing us all the different options. I would recommend going with him.
Mohammad provided excellent service and without trying to force me to by anything.
Great experience tonight with Eddie getting our new couch. We’ve wanted one for a few years and finally decided today was the day!
Hamid hamidi is great! We had a the best experience and deal here
Mohammad
Mohammed went above and beyond with customer service and Ahmed made sure we were making an informed decision
Mohamad was very helpful and answered all of our questions we left very satisfied
Shavon was very helpful and fast thankyou Shavon!!
Had a great experience today working with Shavon. She was helpful and friendly. I would definitely be coming back and shopping with Ashley thanks to Shavon and her great personality.
Shavon is AWESOME!!!!!!!!!. Really appreciate her knowledge, patients, and great customer service. I will definitely be back for future purchases.
Brian was awesome and very patient. Definitely will shop with Brian again! Update: My first experience shopping at Ashley and I definitely would not recommend. I have been contacting customer care about my order that was obviously submitted wrong. My intial visit to the store I felt rushed to shop to save money for a sale. Then when checking out, the lady entering my order was paying more attention to the television watching the TV show deal or no deal than the computer screen for my order. On top of that I was lied to about receiving a console for free if I made a purchase that day. The salesman called his manager 3 different times. First call was to approve the free console, second call was to get free delivery and the third call was to not have to put a deposit down. All 3 calls the manager approved. I did recieve the free delivery and the option to not pay a deposit. I was charged for a console and never recieved my 6th chair. I was told I can mix match the sectional how I would like and my wish was to have more seats. Adding the 6th seat with the console was over my budget so the salesperson offerd the free console with the purchase of the 6th seat I have been told to wait for a call several times over the phone as well as a manager named Ahmad at the store telling me face to face. This whole experience is not worth the money and time I have spent. I'm not asking for anything free but I would like to have 6 seats as I requested in the store during purchase. I will gladly return the console, my family is too big for only 2 cup holders. I was lied to about my delivery date so of course my order did not arrive when I was told it would. A week after delivery and nothing has been resolved at this point I am very dissatisfied customer.
Halim is amazing! He was very patient with me while I shopped for furniture with my 1 year old daughter, he took the time to make sure she was content and happy. His customer service is by far the best! I will forever recommend him to anyone shopping for furniture, he went above and beyond to make sure I found the perfect furniture and was happy with my purchase!
Muneed was very friendly and informative. We walked around the showroom and he helped me find exactly what I was looking for. 10/10 service.
Mohammad was our salesman when we bought our couch from here. He was super helpful, very accommodating to our needs and such a friendly person. 10/10 would recommend him!
Paul is the man, he’s the mvp
Halim did a great job. Patient with my questions and changes in options and sets over multiple visits. Very polite and professional. Thank you.
Absolutely wonderful experience! No pressure by salesman Navin was very knowledgeable and helpful.
Friendly, not pushy, answered questions, offered alternatives.
Halim was extremely nice, patient, and helpful!!! Very knowledgeable. Thank you.
Shavon was knowledgeable and helpful not pushy which I loved..thanks for all your help
Paul Moore is so wonderful. We came in, found what we wanted and Paul is so pleasant and welcoming. It was as if we knew him for years. Great service!!!
Thank you for your help. Price was competitive and salesman was attentive! Thx ..
halim was a great help steve the manager was also a great help everyone was helpful and welcoming
Muhammed did a great job of getting us just what we needed within budget and in a low pressure environment. We got two new couches for our rental property.
Paul Moore assisted us today with our sectional purchase. Not only was Paul's personality beautiful, he wasn't pushy, listened to our needs and was very thorough in showing us different inventory.
Mohammad was very helpful when we made our purchase
Halim was excellent!!! Help us put through all the process. Very kind. Totally recomend Ashley especially him!
The place is very good and the service is excellent, highly recommended. Asked for Halim
Just bought chests of drawers for my bedroom. Great prices Love the selection and sales agent. So easy to purchase. Thank you Jennifer Morales!
Mohammed was a lovely person to work with
We had the BEST experience with Jennifer! I came to Ashley Furniture in Fredericksburg with my mom to help her find furniture for her home and Jennifer took excellent care of her! She was very sweet and helpful, and we had a wonderful experience! Will definitely be coming back and asking for her the next time!
Love the store , love their sales , plus Eddy was so helpful , very outgoing and knew what he was doing !!
Had to come back to buy a new Sofa and chair to add to our finished relaxing room. Navin and Ahmad gave us another great deal. The staff are all great and friendly folks.
Paul M was very helpful, knowledgeable, and friendly. Thanks.
Eddie French did it again!! We enjoyed the experience.
Great service and Mohammad was very helpful!
Great customer service will leave you to browse and answer questions when needed
Great service this evening at Ashley’s. Cathy was patient and helped us through the list of items needed to make our new house a home. Thank you!!!
We bought a couch and bunk beds , I would like to say that the young lady, Fatima was her name helped us and was truly amazing . She did everything she could to make us happy. Definitely ask for her if you come to Ashley’s.
Paul was amazing!!
Bryan did an AMAZING job! He made sure I loved my furniture. Great conversation and very kind. Needs a raise 💵💰
Lynn was Amazing to work with. Patient and knowledgeable. Very happy with our purchase
Mrs Lynn provided excellent customer service...will definitely buy from her again.
Ms. Lynn is an amazing sales associate!!
I worked with Shavon she was very helpful the customer service team was helpful as well. Looking forward to working with Chavon in the future
Thanks Jenn for your great service.
We are buying a reclining loveseat today and are thrilled with the help Fatima gave us. She remembered us from a few months ago and found us the perfect loveseat and took care of everything! Professional, friendly and fast, thank you Fatima!
Eddy at Central Park is the best and the deals are awesome!
Very friendly and knowledgeable
Mohammad was very helpful and patient. We found everything we needed, and he answered all our questions.
Had an awesome experience with James. Was seeking a new couch and received great guidance and education to find the perfect fit for our home. Highly recommend Ashley and James! 😊
Very helpful. Good shopping experience. Hamid was wonderful help to find a nice bedroom set.
Had a great experience at Ashley Furniture in Fredericksburg Va. We were immediately greeted by James as we entered. After inquiring what we searching for, he gave us the “lay of the land” and then let us browse . When we saw a sofa of interest he was quickly there to answer our questions and provided great information. It was a simple, easy decision to purchase from James. Now if we could just swing that Tempur Pedic!! 🤞
Hamid, was very polite and wasn't pushing us to try to buy anything. He helped us once we found the couch we wanted and we were in and out!
We had the pleasure of working with Eddie F when purchasing our new furniture! He was very helpful and got us exactly what we wanted at a great price! We will definitely be back to purchase future things from him!
Thank you for your wonderful customer service. Thank you mohammad for helping us.
If you like used car sales men then this is your place! You get haggled walking in, while walking around and the grand finale of haggling when you leave. There are some good items but not many worth the hassle.
Matthew storm was an excellent salesman (in training) and very friendly. Helped us find a great deal! Can't wait to come back and speak with him again.
Great customer service! Mohammad was excellent helping us on our purchase.
We visited this morning and found so many beautiful pieces of furniture to choose from. A salesman named James helped us and he was so patient and helpful as he answered our questions. The sales for Presidents Day are amazing! Thanks again James for helping us! So happy with my new purchase!
Had a wonderful experience at Ashley in Fredericksburg. Ahmad and Fatima were very nice and worked with us to get us the best deal on a bedroom set and mattress for our son.
Good experience, excellent service. Paul Moore was a great help. Thank you Paul!!
I wasn't able to go physically into my local Ashley store, so I called instead in order to place an order for a couch and received excellent customer service from Shavon! Shavon guided me through the process, placed the order for me, ensured the color I was expecting was correct, and then went the extra mile by texting me to keep me in the loop on my order. When I order in the future either through phone or at the store, I will certainly go with Shavon again as she exceeded my expectations and made me feel like a valued customer! Thank you for all your help Shavon and we love our new couch!
Shavon made purchasing our new sofas a wonderful experience! It was a pleasure working with her!
Halim was so helpful, knowledgeable and sincere. We came to the store to possibly purchase a recliner. We found one right off that had the look we were looking for and in our immediate budget. We will be back for possibly another chair and mattress. We will be asking for Halim without a doubt. Thank you!
Navin is a great salesperson. 100% satisfied
Navin excellent sales person. Kind and gentle 👍
My salesman Markeez deserves 5 stars, he was great. Customer service from the store as a whole though? 0 stars. I've had a few major issues and no matter how many messages I leave on the answering machine or with someone on the floor, the manager, Ahmed will not return phone calls. You would think that after spending 14k in their store that you would get the courtesy of a returned phone call to resolve a few issues. I live an hour north and will be going to the Manassas store from now on.
Excellent service, very grateful to the lady who served us. thanks Cathy
Mr Navin is a excellent employee of Ashley in Fredericksburg branch va you guys must visit 👍👍👍
I love come to Ashley, this time we got Jennifer, and let me telling she has so much patience, she helped us picking furniture for my son and he is the most indecisive person in this universe. She was so nice and calm that i was worried we do scare her, lol!! Thanks so much for all your help.
Excellent customer service today. Paul Moore was our salesman. Very helpful and was really down to earth guy. We Will highly recommend him to our friends and family 😊
Never delivered the correct items we ordered. I'm having to dispute with my bank in which ashley lied and said they were delivered. Thankfully, I have cameras of the delivery where we refused the wrong items and I kept all of the text and phone messages showing they screwed up then refused to refund... and then they never delivered the correct items. Spent 9k and was treated like crap. Take your business elsewhere!
Hamid hamidi well be back great services
Bryan did an exceptional job today!! Thank you for such a great experience!
Lynn was very helpful and kind! Helped choose the perfect sectional for my new home!
Jennifer was very professional and easy to work with. Management was also great! We love our new furniture.
Excellent place to shop gor home furnishings. Navin help was outstanding! He help guide us through the many different options for dinning room, living room, and bed room sets!
I am new to my area & had been looking for a bedroom dresser for awhile. I seen one I really liked on the website, so I called to inquire about it. The sales associate named Fatima was very friendly plus helpful with getting me the info I needed to make my purchase. All the sales associates had excellent customer service and I was even able to get a great price because of the President’s Day Sale. Thank you Ashley Furniture for making my shopping experience a great one. You have gained a new customer.
Great service! Eddie F. was phenomenal! Great salesmanship and attentiveness to all of our furniture needs. My wife says to give him a raise.
Ms. Lynn helped us with our purchase and she was absolutely wonderful!!! Great, friendly, and very knowledgeable.
Cathy was very helpful finding a recliner for us! thank you!
Eddie was very helpful, answered all our questions and worked very hard to meet our budget!
Eddie was a great salesman gave us a great deal on our new couch that easily fit our price
Halim did a wonderful job and helped me to get exactly what I wanted without being pushy! I highly recommend him!
We have been going to ashleys for years Hamid and Ahmad give you excellent customer service very straight forward 👏🏽 and the furniture is very good quality for affordable price
Went to go get a new couch. Paul Moore was very friendly helped us the whole way through. The purchase was easy. Very happy with the customer service we got from Paul!
Hamid and Ahmad were great!
Very friendly from the start, helpful and knowledgeable of the product. Hamid was very pleasant, does his job well-the store manager pitched in as well. Team Effort! Job well done. Great Experience!
Gently staff I really recommend Mohammad I’m very happy with my purchase
Hamid hamidi Awesome service great selection in Ashley. I walked in not to buy but Hamid and the manager Ahmad convinced me to furnish my entire house. Can not be happy then this and thanks for making our home beautiful.
Went into the store looking for 2 loveseats and a dining room set. Ahmed and Hamid were extremely helpful and so nice to deal with. They made our shopping experience wonderful. There was no pressure and they expertly answered our many questions. I would definitely recommend seeing them for any of your furniture needs!
Ahmad and Mohammed provided exceptional service in the purchase of my living room set.
Great service! thank you Mohammad
I love Ashley!! Every experience that I have had has been awesome.
Halim was helpful and easy to talk to. He took the time to answer my questions and to help me make my final decision. THANK YOU Halim!
Had a great experience with Paul Moore! He was patient, knowledgeable and friendly!! Paul and the store manager worked with me and gave me a great deal!!
Having to buy furniture for my daughters first Apartment which can be stressful but working with Halim made the experience very easy. He listened to what she wanted, showed her options and made sure she got everything she was looking for! THANK YOU HALIM for your patience, kindness, professionalism, and amazing customer service!!
Thank you Jennifer for making my day, not only did Ashley have the sofa I have been looking for you helped make the process easy. 😊 gracias
Really nice experience. Very friendly staff. Great price on the item we were looking for.
Eddie French was awesome! He was very helpful with making a choice for the furniture I wanted and to find financing too! Thank you Eddie for being so professional and pleasant!
Shavon and PAUL, took good care of us. Recommend 100%.
very good store. Bryan was very helpful. we got what we came for. Ashley Store Fredericksburg VA got all you are looking for in Furniture. Ask for Bryan he will take good care of you. I recommend him.
Shavon helped us today and was so helpful and patient. Very informational and awesome !!!! THANKS SHAVON
Eddie french was the best helper and best customer service ever. He did not talk about tags just the furniture awesome sales man.
Eddie French is awesome helped us find what we didn’t even know we needed at a great price
Mohammad did a nice job assisting me in my purchase.
Halim B was very patient, professional and informative. Would surely recommend him to family and friends.
Eddie French was an amazing help. Came in shopping around for a sectional - with measurements and paint swatches. Leaving satisfied with a beautiful sectional. Eddie was elaborative, personable, and skilled in his craft. Would be glad to come back and see him again for any more projects my wife is insistent on working on last minute.
I had previously given Ashley's a decent review, but now I am changing it. PLEASE DO NOT SHOP AT THIS STORE, go to another furniture store with will treat their customers well. I purchases a couch from Ashley's, spent over 10k at Ashley's. When the couch arrived, I started reacting to the fabric. I called Ashley's to notify them, and was told they could not refund me nor exchange the couch. Finally, I had to go back and forth with the managers before they finally granted me a re-selection, a month later!! By that time, my skin had broke out in hives and I was sick. After, I selected other items, I asked them if they could pick up the couch, I was told no. The couch had to remain in my home for 2 months, which lead me to being hospitalized. Today, Ashley's came to deliver my new selected items, informed by the driver that they could not install them, after being told by Ashley's that delivery and installation was included! All in all, Ashley's has been horrible and will never shop there again if this is how customers are treated!! When I went back to the store, the manager acted like he didn't want to deal with me, but his orginally tone for me to purchase was not like that. Then I had the same sales rep (Hamid), and he acted as though I was taking up his time given that I was not purchasing new items from the store. All is all, this experience with Ashley's has been so horrible. I will never shop at this furniture store again! They lack professionalism, communication, and customer service!! My hospital stay could have been avoided if they picked up the couch!! PLEASE DO NOT SHOP AT ANY ASHLEY'S FURNITURE STORE unless you want a headache and unprofessionlism!!
We worked with Halim and he was wonderful to work with….we appreciated his succinct approach to sales and his honesty… we very much appreciate his ability to remain encouraging to purchase without making us feel pressured
Eddie was kind and helpful. We purchased a purple mattress and he was very knowledgeable and supportive throughout the process.
Eddie was nice and very helpful. We purchased a purple mattress and he was knowledgeable and helpful throughout the process.
We had an awesome sales experience with Eddie very helpful and friendly with great service and knowledge of the products
Upon entrance, we were immediately greeted by Fatima. She led us directly to the sectional sofa area. Our selection was quick and easy. Fatima made the purchase process extremely easy. Just relaxed on our new sofa to be. Thank you!!
Super helpful and willing to find the best option for your home!
Eddie was fantastic to work with and was very helpful with finding the best option for our home and our needs!
Eddie was very helpful as we looked for a dining room set. He was patient as we explored our options, and helped us build the set that would work best for us, at the right price for us.
Halim was extremely helpful in assisting me with buying a base for my bed.
Muneeb was very friendly and super helpful. He thoroughly explained options for how to power the chair we purchased.
Thank you Bryan for helping me get a recliner. I love it, you were very helpful and I appreciate it! You rock!
Thank you so much bryan for your help. You are awsome!
Navin, is the man! He made our experience smooth and simple without pressure. You need to hire more people like him. Thanks again Navin. Eddie Lee
Came in to look for a mattress and left with exactly what we needed! Paul Moore was so helpful and a sleep expert!! This was the best experience we have ever had shopping for a big purchase! Thanks so much!
Big thanks to Shavon for helping me and my girlfriend select the ideal mattress for us. She was great to work with.
Miss Shavon treated us very cordially and helped us with our purchases.
Shavon was so helpful and made buying furniture for my new home such an easy process!
Halim at the Fredericksburg store was amazing!! He was kind and knowledgeable. All the staff were attentive but not constantly following us around. It was a very pleasant experience!
Fatima was great!!!
Still waiting on a refund from 11/25. Once this place has your money… forget it. Currently creating a website for all the folks who have a bad experience here to post reviews and create a google blog that will show up in google search results ahead of the actual listing to warn people. Do not shop here… google blog posts cannot be requested to be taken down if the statements are true so owner and “manager” or This place won’t be able to do anything about it.
Great assistance from Hamid and Ahmed!
Always a wonderful experience when coming to Ashley Furniture in Fredericksburg. Come by and see Navin. A returning customer to be met by a great staff member. Thanks Navin for all your great customer service and hard work. You always make it a great experience.
Markeez was very helpful gave a lot of great information listened to our needs and what we were looking for. Also did not push us to prices and pieces we were not looking for. Looking forward to work with him again
Mohammad was wonderful. Thanks for all your help!
Shavon was absolutely the BEST with helping me find my dream sofa chaise. The lyndeboro that she showed was incredible! Shavons customer service was beyond exceptional and I think she’s going far in life for being a genuine person. She speaks people well. 😊
We love our twin bunk beds for our grandchildren. Shavon was so helpful and a pleasure to work with!
Paul was great, very knowledgeable and helped me pick the right adjustable bed and frame for my mom.
Thanks Lynn for your speedy assistance with our in-store purchase.
Shavon was amazing!!! She greated me at the door with a warm and welcoming smile. She helped me and answered all my questions! Definitely recommend!!
Paul made sure that we got everything we needed! Excellent experience!
We had a great experience at Ashley Furniture in Central Park, Navin was awesome helping us to decide on the right piece for our space.
Mr Halim was studious in answering each question. He was knowledgeable on the products we inquired about. He was professional and very personable. I would highly recommend other customers to seek his service. Happy customer!
Do not recommend. I was explained to that the purchase was 0% interest for 60 months only to find out the first billing cycle that it is not. No one is willing to rectify the situation.
My husband and I were mattress shopping and Eddie helped us find the perfect mattress in our price range. It was a great experience where we didn’t feel pressured or judged. We will be back for other furniture purchases!
Great sales staff and amazing customer service!
I meet halim i’m about two months prior and discussed furniture options and the process of purchasing. today i came in a purchased two couches. he is very professional and patient. showing me all the couch options that fit my budget and what i was looking for overall a wonderful experience. 10/10 would recommend my friend,family, and anyone else to work with halim
Markeez was a perfect gentleman and great salesman. His approach was genuine and welcoming I appreciate his service!!
Just bought a sectional sofa from Ashley furniture in Central Park! Muhammad was such a pleasure to work with and easy going! He wasn’t pushy and suggested things we may like and was very patient with my 2 year old running around. I definitely recommend asking for Muhammad if you go to this location!!
Great experience. Eddie F. was fantastic; very informative and helpful throughout out time at Ashley.
Eddy F helped us find a set of bar stools for our kitchen that worked out perfectly. Thank you!
Wonderful customer service! Thank you Paul Moore for making this an easy process.
Eddie F. Worked hard at helping us to find the best configuration and met our every request.
Halim was very helpful and answered all the questions I had. When I discussed what we were looking for he provided me good options without trying to upsale me.
Halim was very helpful and was able to get us the sofa we wanted at the price we wanted . We even got reduced delivery.
Ms. Lynn was such a pleasure to work with. Very knowledgeable and professional. Thank you for you for your assistance.
Halim B was very helpful and we got everything we wanted! Ask for Halim and he will take care of you.
Bryan was excellent! Very professional!
Paul is great!
Eddie was great, I came in for a coffee bar and left with that and a dinning room table. I will definitely have him assist with my next purchase.
Eddie and Shavon were very helpful, but not pushy. They were available and knowledgeable when we needed them and also gave us the space to go through our own process at our pace.
Rashadeen was FABULOUS! He was knowledgeable about the product and made our sale quick and easy!!
Eddie was very helpful and knowledgeable of the product. Would recommend his help with anything in the store.
Navin was very helpful and personable. It was a very quick and pleasant buying experience.
Paul Moore is amazing! He was very helpful with finding everything we needed!
Leaving satisfied and in style! My trip to Ashley’s was beyond my expectation. I came in for a table and left with a full dining room set, kitchen nook, and a living room set! My sales rep Mohammad took the time to understand my needs, he asked further questions to uncover additional needs, and he priced match the online price!
Jennifer was awesome, considering she is new. The ladies at the front desk need to be a little more customer driven, they were rude and didn't want to assist a new co-worker. Great job Jennifer!
Shavon was very helpful in finding and filling my specific needs.
I love this store and have purchased furniture before but Navin was great...he was patient and knowledgeable about all of the items that I was interested in. I wish he was here last year when I bought my other furniture because the experience was not the same.
Eddie was awesome
The sales team here at Ashley took really good care of me and my room mate salesmen Muneeb went above and beyond for us. Deja took care of all the paperwork and sales. Best furniture shopping experience I ever had.
Sharon. Great lady
Cathy was nice, and professional.
Shavon was an excellent sales associate! She made my buying experience a smooth process. I would recommend her to anyone! Thank you!!!
Everything was perfect. The agent was so professional and kind, she helped us the best way. Shavon thank you for everything. Lynn was great with the explanation of the mattress. It’s always a pleasure to come to Ashley 👏🏼
Halim provided great customer service. He was very attentive to my home purchasing needs.
I had a good experience, Bryan was really helpful!!!
Mohammad was an awesome sales person. Not pushy. Made sure he understood what we wanted.
Hamid was very helpful in getting us the furniture we wanted at a great price.
My web was great at explaining the various furniture items and arranging a fast delivery.
Halim was great to work with!! Not pushy like other furniture places in the area. Helped us fine exactly what we were looking for
I appreciated that there wasn't a hard sell- I came in looking for a mattress for a spare room and Eddie immediately understood what that meant in terms of what I was willing to spend and there was no pressure or attempt to convince me to spend more. I generally dread mattress shopping, but this was a really nice experience and I was able to get tje bed on the same day.
Markeez was very professional and found Ahmad to assist in our mattress. We were given plenty of time to try different mattresses to find what suited us best, with no pressure. Appreciated all the information and comparisons. Thanks!
Edie was super energetic and friendly! We told him what we were looking for and was able to give us 3 great options! We chose the first one he showed to us! Want to thank you for the awesome experience!
Ashley Furniture has amazing quality furniture and made our furniture shopping experience stress free! Paul Moore was very knowledgeable and worked hard to make sure we were able to get what we wanted within our budget! Thank you Paul and Ashley Furniture….. we will be sleeping great now!!!
Muneeb took care of us. Did a phenomenal job from the first encounter all the way up to the final sale. Would recommend going to him again.
Paul was so helpful in our purchase of our sofa. We went with the Cambri sectional. Paul knew exactly where it was and how to help us with all of our questions. Professional, warm and he was able to answer all of our questions with ease. The process was simple and straightforward.
Hamid Hamidi was very professional, polite, and knowledgeable. He ensured we received the best deal, and even was able to couple 2 separate systems into one big deal. Very satisfied with choosing to shop in-store.
James is helpful, attentive, personable and knowledgeable. We found just what we wanted.
Navin was very proffesional
Looking for a new sofa and was by Muneeb. He did not follow us around the store but was available to answer all our questions.
Tyler took a good deal of time helping me find the sectional sofa I needed. He didn’t try to talk me into anything else. Low pressure and very kind.
Hamid at the Fredericksburg location was absolutely amazing. He was knowledgeable, patient, and such a pleasure to work with.
My husband and I visited Ashley‘s store today and a sales person named Mohammed greeted us coming in. He was very professional and very helpful and considerate with the purchases we had made.
Navin was amazing! Low pressure! He even remembered my son’s name when we returned. His associate, who hadn’t even previously worked with us, welcomed us back to the store. We had a very positive and stress free experience here. Highly recommend this store!
We had a great and easy experience working with Navin! He was very informative and helpful. He did not pressure us to buy anything and was very patient as a we selected the right mattress.
Tyler Thomas was very helpful and attentive. Answered all our questions and made our experience quick and painless.
Awesome service and made a purchase same day with Shavon!! Go see her!
Our customer service rep (Cathy) us with great service and idea suggestions. She was very tentative to our needs and very detailed in regards to the product. We will definitely be back and will recommend our family and friends.
Awesome experience. Store representative was keen to our questions and helped in narrowing our furniture decision.
Best customer service ever! Both Lynn and Ahmad were very patient, helpful and pleasant. Would recommend this location to anyone.
Had a great experience customer service was great lots of good energy
Was greeted upon entry, but wasn’t heckled about what we wanted, our price range, etc. He let us roam and was available when we needed him. Eddie was the one who helped us and he was straightforward with us the entire time. It was the 4th or 5th furniture store we’d gone too. Walked out of there with a new sofa set and a new dining room set! Couldn’t have asked for a better experience!
Shoutout to Hamid for being welcoming as well as the super quick and easy transaction with no hassles to whatsoever. Whole visit took me maybe 10 minutes and I was out!
Our salesman, Eddie was exceptional. We visited 3 furniture stores today and he was by far the most personable and engaging person we met. We’re extremely happy with our purchases of which Eddie was very knowledgeable.
Eddie was a great sales rep! I went to three different furniture stores and he was absolutely the most personable. He made sure I got exactly what I wanted!
Tyler Thomas was our sales rep and did an excellent job helping us figure out exactly what we were looking for. We were very fortunate he helped us out.
Great customer service from Muneeb and the Store Manager. We came in looking just to look and left out getting two great Tempur-Pedic mattresses!!! Quick and easy financing as well!!!
Mohammad was great to work with and we’re very happy with our purchase. Five stars all around.
Lovely Experience. Hamid was delightful and Shannon was very sweet!!!
Amazing help from Halim. Liked everything we bought. The store had the best selection for bedrooms.
Salesman Mohammed was so helpful and great to work with!!
Shavon was patient and kind as we looked through the store. She kept us abreast throughout the buying process about out status. We will definitely be repeat customers again!
Excellent experience! Hamid helped us pick out a few pieces for our new living room. We didn’t feel rushed or pushed into anything. Great staff and awesome deals! Ask for Hamid!
What a wonderful service from MRS Katherine Lucas she handled everything consigning my binary and forex Investment and ensured all my withdrawal were quick and efficient. That is why i am recommending her to everyone who is having difficulty trading or had made loses like i use to. contact her now through this. Email:kathrinelucas170@gmail.com WhatsApp:+12523688769
Mohammad was very helpful with choosing a bed set!
I had an absolutely wonderful shopping experience with Shavon of the Fredericksburg store. She was professional, patient and extremely helpful in helping me find bedroom furniture. She listened to my preferences and helped me find the absolute best package for my family. I will share that I've shopped at other stores and have not had as pleasant as an experience as I did with Shavon. I truly appreciated her consideration of my time, budget and needs. We are a recently relocated military family. As such, I plan on sharing Shavon's contact info to any friends looking for furnishings. She's definitely a class act. Thank you Shavon!
Eddie French I recomendó this men he's do good job. Thank you for u time
Very nice people to talk to specially SHAVON very kind of her I’ll give her 10 stars. Thanks for everything
Shavon was really helpful and attentive
This is my third purchase within the past year with Ashley’s, my salesperson Paul has been great each and every time, thanks again Paul!
Ashley’s furniture always has the best quality hands down for an affordable rate. Our man Eddie F. helped to make our shopping experience an enjoyable one. He was very enthusiastic and knowledgeable on the products!
Eddie French was awesome. Great salesman and customer service. Wonderful experience overall
Eddie did a wonderful job. He showed us many different options. It took a while but he didn’t give up. We bought it at a great price.
Had a great experience here at Ashley! ask for Mohammad or Paul!
Salesman was very helpful and very flexible with assisting me in finding the perfect bed frame!
I had a very good experience with Lynn, she was very helpful and took the time to discuss each item of interest as well as suggested some complimentary pieces to have a complete look. Thank you again.
Highly Recommend. Friendly Atmosphere. Be sure to ask for James! 😊
We visited on a Sunday afternoon looking for a new bed to take home from store the same day, our sales rep Eddie Franch was extremely pleasant and helpful in guiding us with making our purchase experience a great one and we even bought a few more additional items. We would definitely recommend Eddie at Ashley Homestore and will shop at this location again. Awesome customer service. Chris & Debbie Hopkins Orange County, Va.
Very Professional will for sure come back for next purchase
Paul Moore (I think last name) was very personable at Ashley’s in Fredericksburg! He was friendly and knowledgeable.
Lynn was so much help to our family as we looked for a new sofa! From the moment we entered the store, she greeted us and made us feel comfortable to ask her questions and take our time finding what we needed. Awesome experience!
Have shopped here twice and it’s been a pleasant experience both times. Easy in and out and no sales pressure. Will be back! Go see Eddie F, he’s awesome!
Eddie is the best sales rep and this store is awesome with great deals!
This company has been a headache from the moment we paid them, we were sent to the warehouse to be told the products were not there, after that they gave us a free delivery for the bed frame but had to come pick the couch up on a later date because they only had 1 of the pieces I was told the couch was 29 1/2 inches and the door it has to go thru is 30" , delivery guys showed up with 2 of the 3, bed frame boxes and half of the couch, they could not get the couch thru the door and said if they leave it there for me to try when I got off of work that the store would not refund me my money so I told them to take it back with them, considering that they were not supposed to bring it anyways, after 5 different people between their dispatch office , customer care center, scheduling department, and main store I was finally told they could not do a refund because the manager was not there for a third 4 days, still waiting to do a refund but I would not recommend dealing with Ashley Furniture in Fredericksburg to anyone it has been nothing but a headache
10 out of 10 don’t recommend! Go else where! Very unprofessional and way over priced for the same thing you can find at IKEA.
Paul did an outstanding job making sure all of our needs were met!! Fantastic service!!
Customer service was very good
Great products and great customer services we have worked with Hamid super nice customer service and helped us alot. We went around to a lot of stores but their prices absolutely the lowest compared to other stores Highly Recommended !!
Fatima was a great help. Thank you!
If I could score any less, I would. Our experience at this location was very dissatisfying. My husband and I were at this location around 2:15pm on Thursday, January 5, 2023. We were looking at purchasing living room furniture. We walked around for over 30 minutes, with no salesperson offering to assist us. I finally found 1 salesperson sitting on one of the couches in the showroom texting on her phone. I literally had to interrupt her to get some assistance. Fatima, finally came over to help, and the way she talked to us came across a person who wanted nothing to do with us and that we were interrupting her day. She did show us a few furniture sets, while constantly looking at her phone. At this point we were ready to leave and as the three of us walked to the front of the store, Fatima started talking to the gentleman at the door who did greet us. They started whispering and staring at us. We will NOT be returning to this location.
Lynn, Tyler, Nevin all helped us. They answered all our questions and gave us space to think and look around.
Mr Paul was so helpful Thank you
Just purchased our Bed set for my daughter. Halim was very helpful from the beginning! Thank you!
Halim, excellent customer service. Any questions we had, he was able to answer. Went above and beyond for us.
Heather is a great salesperson very helpful
Great place to shop for furniture. Working with Shavon was terrific.
Extremely efficient and helpful. A very good experience. Thank you.
Eddie French was amazing!!! He was attentive, a great listener and assisted me with what I needed!
Shavon was very friendly and helpful!
shavon our sale rep was amazing and was very friendly
Lyn Saleswoman super nice and that’s the only reason why you’re getting two stars. Once I received my furniture, I noticed that even though I told her I did not want the mirror they still tried to deliver it and tried to charge me so it took me about two weeks to try to get a hold of the store manager. Finally after corporate was able to get a hold of you via email because you and the store don’t know how to answer your phone. I was finally able to get my refund. No apologies from the manager nope just C hung up. May I suggest some better training in the futur
Se los recomiendo es una excelente vendedora buen carácter, amable, y se asegura que consigas lo que andas buscando ella es shavon 👍
I was welcomed as soon as I walked in to the store by Eddie, a store associate. Then he asked me about what I was looking for, then recommended couple bedroom sets, which I liked. The coolest part is, the majority of their furniture in stock and ready to go! I will be picking up tiny bedroom set tomorrow.
Worked with Eddie 9 years ago when we bought our couch from Ashley’s and today he was just as helpful and extremely knowledgeable about everything in the showroom!
The main reason we made this purchase was because of the outstanding customer service by Cathy. She is one of the best sales persons I have worked with.
Shavon was great and helped us with our bedroom furniture and helped us get our furniture in a timely manner.
Shavon was awesome I recommend her when you shop here
Lynn helped us, and she was amazing! She’s super friendly, and incredibly knowledgeable. We purchased a mattress, and she was more knowledgeable about the products than anyone I’ve ever been helped by.
I bought a sofa set back in June 2021 and was delivered in September 2021 for almost $2,500. In November 2022, 14 months after received, I noticed that a seam had come undone. Not a problem, I bought the warranty they pushed. I filed the claim and it was denied. The sofa set is an Ashley Homestore brand, not another brand but Ashley. This is my first piece of furniture from Ashley, I have never purchased furniture from them before. I always thought their furniture was cheap and poor quality. I normally go to another furniture place in town but they didn't have the color I wanted for my sofa set. I looked at the set I purchased from Ashley and thought to give it a try, mistake on my part. I have been to the store physically twice to solve this problem. First time, the manager said they would have someone come out a sew it up - they took my information. I waited 10 days, no call so I went back. Apparently that manager lied, they weren't going to fix it. They told me to call their central office. I did. I called twice, no answer. I DO NOT recommend buying any furniture from this company. It is poor quality and their work clearly shows. The seat were the seam came undone it hardly used, I only noticed the defect when I was cleaning under the chair.
Shavon was absolutely amazing. She was very attentive and patient. We had our kids with us and the customer service she showed was awesome. I have shopped with Ashley’s before and by far, Shavon was one of the best I ever had. I am definitely recommending this store and Shavon to other colleagues and friends.
Always a great experience and we worked with Paul this time. Live Ashley Furniture
Hamid was very patient with me even though I gave him a hard time. I eventually got good deals on the furnitures. Would recommend.
Cathy was so patient and great with answering our many questions!
Fatima was outstanding! Her customer service was on point. Very knowledgeable and patient.
Great experience! No pressure at all! Markeez was polite and gave me time to think about it.
James was extremely helpful! He’s very attentive and does not mind going the extra mile for his customers.
Mohammad was a HUGE help when we came in to purchase a new sofa. He did great! 5 stars
Mohammad was great! A wonderful store experience.
The Ashley HomeStore in Fredericksburg is the worst. The store manager stated my account would not be charged until all the furniture was delivered. However, my account has been charged before one piece of furniture was received and numerous times after. Wrong furniture was delivered several times. Damaged furniture was delivered. I was charged for furniture I didn't purchase. The customer service reps at the store are zero help. According to the customer service reps they don't process the charges and they are unable to view the purchase tickets. Stating the bank processes the purchases not them.
Halim B was very nice and helpful and great reception
Great experiences here. Paul Moore is great!
Came to Ashley looking for a sofa chaise lounger for our home. Worked with Paul and found exactly what we were looking for at a fair price. Would highly as recommend.
Today Our Salesman Mr. Navin was AWESOME! He was very patient with us because we couldn’t decide on what we wanted to purchase. He was very helpful. He went above and beyond for us. I strongly recommend Mr. Navin If you want excellent customer service.
Pleasant experience. Great prices and lots of choices! Paul Moore was who helped us and he was very patient and very helpful- definitely ask for him if you can!
Shavon and De'ja are excellent. They are both very professional and easy to talk with. My experience working with Shavon was second to none.
Halim was very informative and knowledgeable about all the products. There wasn't any pressure to purchase and he was flexible with my schedule for delivery. Highly recommend him for your next purchase.
Had a great experience because of Shavon at this Ashley Furniture store. Shavon patiently explained the deals that best applied to our purchase and made it super easy for us to buy by offering the option to purchase from home. She responded very quickly over text, I basically didn't wait at all. Super pleased with this interaction.
Shavon is very helpful and professional. Help my daughter with care.
Experience was good! Sales staff was nice. Not pushy! Anticipated our needs and made timely suggestions. Thanks for the help Marquez!! Great job!
Very helpful and knowledgeable.
Halim B. was amazing. He answered all our questions to the fullest, was polite and very friendly.
Shavon was very helpful in our new mattress purchase. She was very knowledgeable of the product.
Sales person was knowledgeable and patient. Gave me many options and answered all my quesrions. Great experience!
Great service, happy to help us, kept us informed during the process. Ended up buying a full table set to go with the two recliners we came in for. Understood what we were looking for and took the time to walk back and forth in the store to make sure we were happy with our choice.
Paul Moore was so helpful, quick and knowledgeable about what I was looking for. Absolutely recommend him.
This is the worst company to deal with ever, especially "customer service". My original horrible experience began two years ago (that review is still out there). This is a follow up. My couch cushions and covers have begun to fall apart and became flat as a pancake. I have been trying to get them replaced. I have been told I would have to pay for it (fair enough, they are out of warranty now), they will replace them for free, and they are on the way. To their credit, I did get new covers, but only one (need three) cushion. It's been three months of them telling me a different story every week. Today they outright said they won't do anything else, even when I said I would pay for them. This company has no customer service. They produce inferior products. They don't honor their agreements. They just take your money and run, like an old school snake oil salesman. Take your business somewhere else. You may pay more, but I'll bet they will bust a hump to keep you happy through all aspects of your purchase.
Shavon was terrific. She helped me find what I needed. Thank you Shavon. Sharon Bailey
Shavon was AMAZING! She is rhe best she was dedicated to helping me get my approval and the furniture I needed! Thank you so much!
Shavon was a fantastic help in our search for new living room furniture. She is a delightful person so be sure to request her.
Samir was excellent to work with! He was very patient with me; allowing me to configure the pieces I needed and helped me make it work for my space. He was very patient with my children as well. Very good experience!! Def recommend Samir!!
Fatima was great, helped us get what we needed at the price point we had! Would highly recommend her to anyone looking for furniture!
Highly recommend Shavon! Wonderful customer service, very patient and kind, and understanding! Would recommend!
Tyler Thomas was my sales person and he was absolutely fantastic! I came in knowing exactly what I wanted and he answered every question quickly and efficiently.
Halim B. Was a great salesperson. He was knowledgeable. Very professional.
Navin was very helpful and patient. He knew his stuff and helped us pick a sofa sleeper that met our needs. He also helped our son pick out some items he needed. He was able to give him information which helped him make an informed decision.
Shavon was very helpful and help our teenager make decisions on a new bedroom set.
Best experience buying a bed and furniture in years! Mohammad is phenomenal! Can’t recommend them enough!!
Muneeb was very helpful and friendly to work with. Although Muneeb was great to work with, to actually receive the products purchased have been a disappointing experience. While working with a different sales associate, my mother and I ordered a bed for my grandmother. This was supposed to be delivered on Dec. 17 but was delayed until Dec. 20. They delivered the WRONG headboard with no idea as to when the correct headboard would be available. This completely ruined the idea of having my grandmother’s new bedroom ready for Christmas. We ordered two benches that we were supposed to be able to pick up from the warehouse but only one was available. Again wanting these items before Christmas but not happening. Very disappointed As of today, the order for furniture from this store is being cancelled. How dare they say a customer is being rude to the staff for simply checking the status of an order. They disrespecting the customer giving them the run around while taking their money.
Mohammed was very knowledgeable and helpful with helping my family and I choose furniture. My wife was going back and forth with kitchen table sets and he was patient with her. We appreciate him with taking his time with us.
We came in just to look at couches and Shavon helped us find the couch of my dreams! She was incredibly patient and kind, and listened to all of our requests and found us the PERFECT couch! I will definitely be looking to Shavon for any future purchases, I couldn’t have asked for a better saleswoman!!
Our initial experience and salesman (Hamid) was awesome. Well done!! Can't wait to get our new Tempurpedic mattress. Update: I am updating my original review based on the service received post purchase, We were originally told that our new bed would be delivered the following Tuesday. The store has changed its story multiple times since our initial experience based on who I've spoken to. Even at one time being told by a store rep that sale people lie to make a sale. This practice has severely decreased our opinion of our overall experience. We have yet to be given a consistent date for when our order will be delivered. Standing by for more information. A little honesty and customer service would be appreciated as well.
The service here was wonderful. Cathy was so kind and helpful. I was able to find want I wanted quickly and easily.
I had a terrible experience with my Ashley purchase several months ago (not from this location). However today my objective was to utilize an Ashley gift card. This was a less painful experience due to the phenomenal assistance of Shavon Ampe'y. She was professional, helpful and very kind which enabled me to find a useful product where I could utilize the gift card. This 5 Star rating is for Shavon!
Paul was extremely helpful. We walked away with exactly what we were looking for at a better price than we were expecting! I recommend anyone in the market for furniture come see Paul at Ashley furniture in Fredericksburg!
Mohammad
Shavin was extremely helpful and very professional. She made shopping an enjoyable experience.
From the moment we walked in the door Shavon was pleasant and such a ray of joy. She was knowledgeable on all pieces and didn’t make us feel pressured at any time. Highly recommend Shavon for any purchases!
Hakim B was wonderful
Shavin was very professional and personable we enjoyed our furniture shopping with her,Will definitely refer her to other people thank you.
Navin was great, very helpful!
We had an amazing experience with Paul at Ashley Homestore! He went above and beyond to help us with making the right purchase for our family. It’s always stressful taking three children to make a big purchase, he included them in everything and had nothing but patience with us! I highly recommend!
Easy transaction and it will be a fast delivery. Mohammad’s customer service was top tier and ensured we were satisfied with our transaction!!
Mohammad was excellent, patient with all my questions. Helped me with finding the piece that fit my needs.
Samir is Amazing
Store rep Samir is very professional, helpful, nice, well mannered and very dressed. He helped me with my purchase today and was very patient with me trying to decide. He is very patient and super nice and lovely. I enjoyed todays visit and am happy with my purchase. The deal was very great and affordable.
Shopped Ashley’s store in Fredericksburg. Our salesperson, Paul, was excellent! His knowledge of the product was 1st rate. He did not pressure us but did his best to make sure we were well served from start to finish.
Return costumer here; I always leave happy and confident with my purchase and financing options. I am in love with every piece of furniture I’ve gotten from Ashley and can’t wait to get these new items delivered too! Ashley’s staff are very patient even if you’re picky like me! Ashley has helped me turn my house into a home!
Shavon assisted us in finding the perfect piece for our home. She was beyond kind and patient! Great experience!
Heather was great. I loved her”selling style”; not pushy. Good luck to you Heather!!
Muneeb is an absolute pleasure to work with. If you want a salesman who will not pressure you, allow you to take your time, and work with you through the whole process, ask for Muneeb. My husband and I have worked with him twice and each time have been treated like his most valued clients. We purchase for our home and business and greatly appreciate the time he has spent helping us with design ideas and budget. We look forward to purchasing with him again in the future and highly recommend him for you as well if you want the VIP treatment while you make both large and small furniture investments.
Paul was very helpful and gave the best customer service. He was even able to ensure deliver before the online store was able to. Very pleased with my dining set and service.
Sales rep Markeez gave us outstanding customer service and w was very knowledgeable, not pushy, which made for a great experience.
Mohammad was such a great asset in helping us find new bedroom sets for our kids rooms!!!!
Muneeb was an amazing help! We found the best furniture! Thank you
HALIM B has has great customer service. He made us know all the info every step of the way.
Muneeb did a great job with helping us find a couch!
Highly recommend coming here for your furniture needs. We are moving and needed a new bed as our old one was just not serving us. Markeez was an absolute pleasure to do business with. He was informative and definitely took care of us, asking about our needs. Definitely do yourself a favor and come shop here!
DO NOT BUY ANYTHING FROM ASHLEY FURNITURE EVER!!! It took six weeks to get the entire couch, they lied repeatedly, extorted extra money, damaged property in my home, will not honor their return policy, and don't even have the decency to return a phone call after I left MANY, MANY messages. The corporate office won't help you unless you purchase online. They also won't take responsibility for the actions of their delivery men. I have been told several times that it's my job to chase down each of their subcontractors to resolve my complaints. I will be pursuing legal action and hope that the customer service manager in their Virginia office is FIRED IMMEDIATELY!!!
Phenomenal Customer Service!
Navin was helpful and answered all our questions
Mavin was very helpful and nice. Searched the store for the right end tables. Very good experience.
I highly recommend getting any furniture you may need from Ashley Furniture. Markeez was extremely knowledgeable and professional in finding us the perfect furniture for our new home! He went above and beyond with customer service to make sure we were satisfied with our experience here
Markeez was AMAZING!! Very knowledgeable. Please come in and ask for him. You will not be disappointed!
Hamid was great!! Helped us out alot with finding the right furniture in our price range. He's helped us multiple times and has always been awesome!! Always choosing Ashley!
Mohammad was awesome….extremely helpful and knowledgeable
Markeez was amazing! Honest with us about quality and the delivery process! Thank you, Markeez! You’re the best!
Mohammad did a amazing job helping us out today.
Fatima was very helpful at the Fredericksburg VA location. Was able to meet all my needs and provide quick delivery
James is a consummate professional and did a fantastic job reviewing several options with us. Great customer service!
I came in with a mission.James met me at the front door took me right to the power lift chairs(ps it's all the way in the baaack) Had what we needed and getting ready to go pick up so we can have today. Thanks James for being kind and patient.
If you need assistance and looking for some furniture check out my girl Shavon. She is the BEST!!! She has a welcoming smile with the greatest attitude.
We walked into Ashley and were greeted by Eddie. He was very helpful, personable, and gave us time and space to browse. We found a comfortable and large sectional for our family room that fit our budget. We were super excited about the protection plan, financing, and finding what we wanted without going to multiple stores. We were pleasantly surprised with our visit and highly recommended Eddie if you are not looking for a stuffy furniture shopping experience.
Mohammad was great! He helped us quickly found the configuration of couch we wanted for a great price, plus it will be ready for pickup in a short time.
Absolutely horrible experience. I purchased a 6 piece sectional from them a few weeks ago; one of the decisions behind the purchase was them telling me the entire couch would be ready a few days after the purchase date. Turns out this was a bold face lie. I rented out a uhaul to pick up the couch on the original pickup date, but was informed after I showed up with the truck that half the couch would be coming a few weeks later. Fast forward a few weeks later and still no idea when the rest of the couch will be ready for pickup. The worst part of this experience is the lack of accountability from this company. No one knows what happened to my order or where it’s at; I called in a few mins ago and got hung up on after speaking for 10 secs. Previously when I asked if the couch could be delivered to my address now so I don’t have to rent another haul truck, they said no. It’s clear they have very little care about the customer experience and only want to make money.
Very good service, Nevin was a great help!
Mohammad was personable, not pushy & answered all questions thoroughly. He helped me purchase a sofa and loveseat without being pressured!
Eddie is very helpful and kind. He’s also quite talented at matching colors for a room design
Eddie is absolutely wonderful!! So helpful and understanding for our needs.
Navin was very knowledgeable and helpful.
Muneeb was very Professional, Knowledgeable and Patient. Providing Great Customer Service. Thank You.
Phenomenal experience, Halim is super helpful and gave us the best bed shopping experience we’ve ever had! I will definitely be back soon!
Navin at our local Ashley's was fantastic and really helped us put together a package that fit all our needs. His professionalism and knowledge of the products made this a very good expirence. I highly recommend him and the Ashley's in Fredericksburg, Va.
Muneeb was fantastic! Helped us figure exactly what we needed and configurations. Very helpful and patient.
Muneeb was our Saleman and he was outstanding took great care of us I would recommend this store and Muneed
Tyler was great!
Great service. Eddie F. took care of everything for us.
Hamid was extremely helpful and knowledgeable and we were able to make a quick and easy decision and guaranteed delivery before Christmas
Shavon greeted us at the door. She was pleasant, and helped us immediately and quickly found what we wanted. Kept us informed through the checkout process.
Halim, help us tonight and did a great job explaining everything. Great customer service.
Navin at the Ashley home store was super helpful in us getting couches and dining set today. Thank you Navin!
Muhammad was very helpful!
Eddie was so helpful from the moment we walked in, to when we left.
Tyler was great! He was patient with us and helped us get what was going to work for our family and home.
Went out looking for a new sectional for our living room. After visiting multiple places we found this place to have the best deals for high quality options. Muneeb was excellent in helping us complete our order! Will be back for future furnishing
Halim was extremely knowledgeable on all items and styles. Very honest and upfront as well. Will be returning to see Halim when we remodel our basement!
Came in on Black Friday and was immediately helped by Eddie. He was friendly, funny, and knowledgeable. I was searching for new nightstands to match my bed I had bought from Ashley about 4 years ago. With just a few questions, Eddie was able to show me a nightstand that perfectly matched my existing bedroom set. We were in and out of the store in under 30 minutes and no trying to upsell me on anything else I didn’t want.
Great service Lynn was wonderful!
Worked with Eddie on Black Friday, he was very informative and friendly without being overly pushy. Ended up with a great couch for a really good price
Fre was great! She was extremely helpful and awesome to work with.Lets you take your time with browsing the store! Fast transaction and a quick delivery date! Thanks again! Jeff and Ashley
Shavon is an amazing sales person. I would literally buy anything from her because she has great interpersonal skills and very passionate about people.
Tyler gave great service and answered all questions not only on our purchase but just on furniture in general.
Fatima was very knowledgeable about what I wanted to look at, I explained what I saw in the ad and she went right to it. She was very pleasant to talk to and to work with.
Fatima was amazing! So nice, very helpful, and led us to exactly what we were looking for. Quick and easy. Amazing service.
Eddie was great and knowledgeable when it came to Black Friday deals/promos. My fiancé and I found a great 4pc sectional with ottoman for our new home and for a great deal.
Eddie is awesome!! My fiancé and I purchased a couch from him and he was very attentive from the start.
This store is a mess. They never answer their phone yet when you walk in, all the ladies at the front are sitting around chatting. I have no idea how the one lady at customer service still has a job there because her attitude is absolutely repulsive. Aside from that, Samir was an excellent help! Ask for him.
Eddie was a great salesman, very knowledgeable about all pieces. Helped us make decisions in furnishing our new home!
I had a great experience with Markeez today he is a pleasure to work with.
Hamid was very helpful and we got exactly what we needed! Will be coming back for sure!
I gave up on Ashley after multiple bad experiences with the Outlet Ctr but James at the Central Park store was awesome to work with! He was friendly, quick and helpful!
Fast And Friendly Service
Halim was very professional and worked hard to help us with our budget . He even worked to have the furnitures delivered as requested
Excellent service. Answered all of my questions honestly and completely. Gave me plenty of options! Thank you to Markeez!
Shavon zoomed in on my wants and needs and took me on a direct route to my special furniture. She knows her stuff and shows it without being a know-it-all and while being sensitive to my quirks. Best furniture experience in a long while. I will be back to get her help on my piano living room and my basement.
Muneeb was a excellent sales representative with professional customer service. He was very calm with a soothing demeanor.
Sharon gave great costumer service
Samir was very pleasant, paitent and professional as we looked for the dining tabke for our home! We will definetly return soon!
Markeez did an excellent job. No pressure sales. Very nice display store and aesthetically pleasing.
Our Customer Service Rep, Shavon, was pleasant and helpful from the moment we came into the store at Central Park to the signing for our new Loveseat. Shavon was clear in letting us know about what discounts applied and we didn’t feel pressured or rushed. Very nice experience overall.
Mohammed was extremely helpful and took care of all our needs
Hamid took care of us, let us browse and checked in at the perfect times
Shavon was extremely patient with me as we explored the just right furniture purchase! She made the process smooth and was a pleasure to work with!
Mohammad was very thorough in showing the various chairs on offer.
Our salesmen name was Mr. James Garibaldi. Mr. Garibaldi was very personable and very easy to relate and talk to and is knowledge with regards to interior design was refreshing. Both my wife and I were blown away with how comfortable we felt spending our money. We only stop in the store to just look around and and we wound up purchasing a few thing and making a friend. We will definitely come back to this store location and it will be partly because of our time spent with Mr. Garibaldi.
James, Ahmad, and Thomasine were wonderful!! Very professional and patient.
James was excellent
The only reason that I'm giving Ashley's a 1 is because the lady that helped me in the Warehouse when purchasing my furniture was great. I purchased my furniture with a warranty in June 2022. 1. My house is a new build. The people that came to put my furniture together were rushing, hit my walls, and did not complete the project. 2. One of the recliners were not working. I had to put in a service ticket which was worse than getting your home warranty company to come out. When they did come out the recliner was not working because they did not finish putting the furniture together. 3. I have a chipped frame on the mirror that I have mentioned, service came to my home and it wasn't on the ticket. 3. My big chair starting leaning to the right, service came out and they only put a ticket in for inspection so they have to come out again (waste of my time). 4. The stitch is coming apart on my love seat. I have to order the material now. 5. My bed is falling apart and Ashley cannot repair it. I have to call a third party to fix it. I have had my furniture for 5 months and it is all falling apart. We are very careful with the furniture and was not expecting so much damage so fast. I will never ever recommend buying furniture from Ashley's. I paid a lot of money for something I could have gotten off Marketplace.
Asked for Mohamed
Fatima helped us with furniture and just knew what I needed exactly, perfect customer service, polite and humble.
Markez was wonderful. Please ask him to help you
James is great
Minerva was outstanding he allowed me shop without the pressure. He made me feel comfortable to shop. His knowledge and honesty about when bed would be arriving made purchase the bed today. Thanks Muneeb
Shavon was very helpful. Edit: Had a manager offer a price, and sales staff would not honor it. Asked me to return tomorrow to talk to a more senior manager. All over 5%, or around $30.
Great customer service! Muneeb was very friendly and helped me with every aspect in purchasing a new recliner chair. Highly recommend!!
Shavon was awesome. I told her what I was looking for and it was like she’d known me for years when she took me to the pieces. Most importantly, Shavon respected my time!
Muneeb was very easy to work with and personable. Would recommend working with him to friends or family!
Navin, Fatima and Ahmad was great
Hamid and Ahmed were very genuine and truly cared about what our needs were. They worked with the budget we had and managed to find us both the bed and mattress we will enjoy for many years!
Lynn was the best, she took her time and got us exactly what we needed.
Shavon showed me several couches to find the one I was looking for. Great service.
Mr. Muneeb, our sales associate, at Ashley Fredericksburg, did an excellent job, showing us around the store and assist us, with our home furniture purchases. We would always come back to this store and ask for Mr. Muneeb.
Eddie was super helpful and friendly. They had a great selection, and I found what they did not have in stock online or at another Ashley furniture. Got the color and style I wanted (minus that it only comes with 2 matching pillows and extra pillows are $36 each .. boo) busy store but everyone was friendly and helpful 🙂
We came in looking for a mattress and new bedroom furniture. Hamid was kind, friendly, professional, and helped us find a great mattress and bed with great pricing!
Muhammad was professional, pleasant and knowledgeable.
Samir did an outstanding job today. We spoke with him the day before about the availability of several pieces of furniture on the AHSLEY website. We came in the next day and he had all of the information ready to go. He was very patient and answered all of our questions. Definitely recommend you ask for Samir if you go to Ashley Furniture!
Markeez was so professional and patient with our decision process. I was impressed he remembered my husband from earlier in the day and showed me the same options he had already spent time showing him. He was prepared to measure, and gave additional suggestions to help complete the vision. I recommend that anyone looking to buy got ask for him directly.
Eddie French is the man. Helped us get the power reclining leather sectional at a great price. 10/10 recommend the Ashley Homestore and the trusted advisor Eddie French.
Hamid was great! Gave us our space to walk around and was super helpful when we had questions!
Great staff and manager (Ahmad and Mohammed) helped us to get the perfect bedroom set at an affordable price
Great experience!
Halim was a wonderful help in finding by Fiancé his perfect recliner. We also ended up purchasing a new bed. Halim was very knowledgeable and not pushy which was great!
Grear customer service. Fatima is a great salesperson! She is great in allowing customers to make a decision on their own without pressure.
Hamid was amazingly patient and helped us find our perfect bedroom set. I highly recommend the store and find him for all your furniture questions and needs.
Halim was excellent
Salesman Mohammed was very patient and knowledgeable about the furniture. He gave me room to make my own decision but was there when I needed him.
Markeez had excellent customer service skills that put us at ease when shopping. He was friendly and gave us a fantastic price. Loved working with him! He deserves a raise!
Fatima was super helpful and very professional! Definitely will come back again.
Eddie was fabulous. Never had such a good time shopping for furniture. He was extremely attentive and so patient with me constantly changing my mind.
Shavon. Was amazing!!! Computer system was an issue,but they worked very hard to get us the best price possible
Great experience buying a new couch. Markeez helped us find just the right one at the right price!
good customer service. Our salesmen were really good. Lots of different furniture to choose from.
I was reluctant on leaving this review at first, but not so much anymore. Our first experience at Ashley was pretty good. We were greeted and not bombarded as typical furniture sale people usually are. Since the purchase of our couch, and bedroom set, it has been nothing but trouble. the sale man sold me the adjustable foundation and remote mattresses. then delivered to me incorrect items. when I called the store, after four times finally spoke with the store manager, he was very rude and impressional. I do not recommend this location to anyone. very bad customer service once you purchased something from them. plus there is lots of complain already aginst them at the corporate office
Good quality for a good price.
Eddie French was very attentive. His customer service is outstanding. We loved his sense of humor.
Navin was a great guide on our furniture adventure!
I needed an additional dining chair and Shavon made the process easy. She was attentive and friendly.
Ahmid & Navin had very good customer service skills, you notch service received 100%.
Halim was extremely professional and thorough with his service. He quickly gave us the options we were looking for while providing honest feedback on availability and pricing. We came in looking for 1 dinning set and are leaving with 2. We look forward to working with him again in the near future.
If you're shopping at Ashley in Fredericksburg, Shavon is your go-to gal! Personable, knowledgeable, and not pushy. She wrote up complete quotes for me so that I would know exactly what my final purchase price would be, and made my furniture buying experience a complete pleasure and a breeze. Comfortable, well-lit, clean showroom. Delivery on my in-stock items was incredibly fast. 2 days. All in all, a superior buying experience!
Halim did a wonderful job today. Thank you
Samir was my sale associate. He was pleasant and very helpful. He took his time with me to show me around and allowed me to see many items. I then spoke to Markeez who showed me the mattresses. I thank Ashley for being very helpful in choosing items for my new home. Thanks also to the manager Ahmad for being pleasant and also inviting with my purchases. Samir you are great to work with. Thank you all.
I just moved to the location and I was undecided about purchasing furniture. Adnan walked me through the entire process and assisted me all the way. I have two girls and there busy bodies, but Adnan remain professional and patient with me through the entire purchasing process. He was very knowledgeable about each product, and help me pick the right color furniture to blend with my new wall paint. He addressed all my questions each time I asked. Thank you Adnan for making me a valuable customer.
Affordable prices and good selection. Halim B. was very patient and helpful in our selection of a new living room set.
Halim was very patient and great to work with. He helped us find a layout that will work great for our living room.
Great customer service by shavon and Tyler was more than happy to help us find the furniture and great deal.
Shavon was exceptional to work with. Smooth and easy transaction!!!!
Habib is amazing and helped me find the best sleep of my life! He took the time to hear me out and listen to my issues with my current situation
Went to Ashley’s today to start looking for a new living room couch. When my girlfriend and I walked in, we were greeted by Mohammed. I had told him we were not looking to purchase immediately, as we just wanted to see what was in budget and wanted to browse leisurely and if we needed anything we would ask. After about 10 minutes he came by to check on us and we told him we were just browsing. Again after about 10 minutes he came by again, this time seeming a little more pushy about us needing his help. Once again as we neared the front of the store, he came up to us. I told him that we were not purchasing and he was obviously irritated and walked away. As we were leaving, and already out of the door he came running up behind us, talking loudly, asking why we are not buying and why he can’t help us decide today. He said thank you for wasting his time and proceeded to pull the door out of my hand and forcefully pulling the door shut in my face! He has made the decision to not use Ashley Furniture for this or any other furniture purchase very easy.
Shavon was really nice when helping me! Was very patient and made sure I understood everything before I made my purchase.
This is my first time shopping at Ashley and the selections were beautiful ! Shavon gave us an outstanding experience!!
Navin was great help! Thanks for being so kind and accommodating.
Marqueez was very attentive and helpful and helped us with all of the things we needed for our new home! He was very patient and showed us more options even what wasn’t in store!
Markeez was great very attentive
We finally bought a Tempur-pedic mattress for ourselves, thanks to the time Mohammed and Amed spent describing its features as we tested it out. Highly recommend.
Halim was wonderful. I highly recommend working with him.
Eddie French was great in meeting our needs.
Great experience today with Hamid!
Navin was super helpful! He answered all off my questions and was quick to finish the process. Thank you so much!
Eddie French was great and personable. Very knowledgeable about products
Great customer service! No pushy sales representatives. Showed us what we were looking for and then let us look around.
Markezz was a very informative, caring, considerate sales man. Any questions I had he answered.
Great experience! Great prices!
Hands down Fatima was the most helpful and knowledgeable when it came to our purchase. She respected our budget and kept it well under our total budget!
Very pleasant sales associate. Interested in accommodating the customer to achieve best customer satisfaction.
Navin was great! Let me do my shopping without bothering and was super helpful when I was ready to check out. Seamless experience.
Excelente service 5 stars
I went to Ashley's today and the Service was incredible. After months of trying at other stores to purchase the furniture I needed, the staff at Ashley was able to meet all my needs. They answered all my questions. They were professional and courteous! Special thanks to Shavon and Management.
Best experience!!!!! Satisfied with our purchase...Definitely coming to get more !!!!our sales rep Eddie Franks made much more wonderful great customer service..recommend
Very helpful
Be aware they do not return your money. You get a store credit. Please DO Not buy here. It is not worth it. Terrible customer service. If I can give them a 0 star I will.
Navin was great to deal with!
Shavon isbmy personal MVP! I was overwhelmed thinking my furniture set could not be salvaged. She took time to consult other sales agents and saved me $400! The customer service Shavon provided is why I will continue to be an Ashley Furniture customer.
Shavon is really nice salesperson.
Mohammad did an amazing job assisting us with finding the right sectional. Great experience.
Navin was our salesman, he was wonderful. He paid close attention to the o what I wanted and did not force any other furniture on is. Thank you Navin
I was mesmerized on how helpful, professional and supportive the stuffers were when I entered the showroom. Big thanks to Mr. Ahmad the GM and Mohammad the Sells agent. I definitely and highly recommend anyone to ask for their names while shopping.
Muneeb was amazing and willing to work with us. We were struggling with what to do and he walked us through what everything was. I recommend him. I do not recommend this place though. We were lied to. We were told that we would get our couch on nov 2nd and the rest we would pick up so we could at least have a place to sit. We waited all day and nothing. I called just to be told that they have set up were we get it all at once November 20th something. So now we have no places to sit in the living room because we were lied to
Shavon was above and beyond in helping me get my dream bed room set. She was fantastic to work with and had a positive vibe.
They have a great selection and everyone was very nice especially Halim.
Muneeb awesome guy very helpful 👍
I’ve shopped this Ashley Store and have purchased furniture from here and I’ll gladly say that the staff is always professional and will not hesitate to educate you on the products. I was very impressed with James as he was very knowledgeable about the Temper Pedic mattress and I’ve never experienced that before.
Samir was excellent!! He was attentive and knowledgeable and was able to direct to the furniture i wanted and needed. Highly recommend!!!
Very professional and warm. I have always dealt with Ashley furniture.
Navin and Steve were absolutely wonderful to work with. My husband and I have been to furniture store after furniture store searching for the right piece, and Ashley had everything we wanted and more. We had a very pleasant experience from the time of walking through the door to walking out after our purchase. We were able to look at the pieces at our own pace and yet also get every question answered any time we needed. I can’t stress enough how wonderful this store experience and purchase was.
Halim B. did a great job! Wonderful knowledge and great communication. Felt welcomed and had a great experience. Would highly recommend to everyone!!
Great experience today with Eddie.
Eddie was an outstanding salesman today.
As always great customer service allowed us to look around a but before checking in. Hemi was great.
Navin was great and helpful!
Paul provided excellent service and attention!
Thank you Navin and Mr. Ahmad
Shavon @ the Fredericksburg store was great to work with. She gave us our space while we couch surfed but was right there when we needed her.
Lynn was wonderful so helpful and we are moving into a new home and she made sure that we got everything that we needed to make sure our home was home. Thank you Lynn
Paul and the main manager took care of me and my family. I’m so grateful! Thank you
Great customer service!
Very good experience. My sales person Shavon was very helpful and very pleasant. Took time with me even though I looked at several different pieces. Overall great experience.
We met Lynn who is a lovely, smart, very knowledgeable Sales Women that assisted us in getting the right products for our home. Ask for her for your professional experience!
Tyler and Paul assisted my wife and I purchase a bedroom set and mattress. They worked with us, had everything in stock and ready for delivery. They did an excellent job and we will return for our future furniture needs.
Navin
Mohammed and Tyler were awesome. Our new house is full of Ashley Furniture and we love all of it.
Shavon was great providing all information and giving all answers that we need, she was great
Muneeb was very knowledgeable with the products I was looking for and took him time to make sure we got what we needed.
Awesome deals! Great service. Mohammed did a great job.
Mr. Paul was very patience with us. He educated us about the tempura-pedic mattresses and the various types of power recliners, and the latest sofas. He had the patience to answer all our silly and stupid questions about the quality of their furniture. He also educated us about the available financing options per our needs. Overall, we walked out with a bug smiles on our faces because we had bought the mattress and the set of living room furniture set. Thank you
Fatima was an excellent help! She did a great job on helping us find the table we have been looking for, for months!
(Translated by Google) Muhammad treated us very well thank you (Original) Muhammad nos atendió muy bien gracias
My cousin purchased a beautiful set of furniture. The salesman that waited on her was Muneeb. He was very attentive and patient. He gave her a good deal that made her happy and satisfied. Thank you Muneeb for everything.
Nices people Good service Friendly
Muneeb did an awesome job taking care of us! Was very informative and helpful!
Halim was fantastic! Not only did he make sure we found the living room set we needed, he introduced us to Ahmed in the Sleep Center, where we also purchased our new Tempur-pedic! They both explained all the aspects of our purchase and made sure we got all the best warranties on the different products. Overall a fantastic visit to Ashley Furniture in Fredericksburg!
Halim was amazing! Great customer service and we walked in for a couch and left with a couch, recliner, ottoman and a new split king mattress with adjustable base!
Excellent customer service! Great showroom presentations!
Paul was awesome! Very personal and professional!
Samir and Tyler were a pleasure to work with. Getting us to the price point that we desire and a beautiful sectional that will be a nice addition to our home.
Great place, great service. They let you browse their store without breathing down your neck and stop by periodically for questions. 30% off on 12 month financing and 25% off on 24 month financing are great options. Taxes and delivery fee are due at time of purchase roughly $700 depending on what you're buying.
Markeez was very helpful and made things easy for us!
Samir was very helpful. He never stopped trying to get us the best deal. Thank you
Received excellent service from Mohammad! I was greeted at the door and helped.
They had me fill out this survey before the transaction was complete so here’s an update: we picked our couch because we were told by Samir that it was in stock and could be delivered that week (mid October)When payment was received and everything was said and done he informed us that it would actually be delivered first week of November because some pieces were on back order. We would not have picked that couch if we were aware it wasn’t in stock. I call the Saturday before the first week of November to find out which day the couch would be delivered and am instead told “I’m not sure when, there is Not a firm delivery date but it says mid to late November.” I went down to the store to either pick a different couch that is ACTUALLY in stock or to just cancel the order. After a few minutes of waiting the customer service rep and Samir say that they found the couch in a warehouse nearby and it can be delivered on Wednesday November 2. On Monday I get a generic text from Ashley home store that there is still no firm delivery date but “your spot in line is being held”. I call the store again to see what’s going on and the customer service rep Deyja (I’m truly sorry if I spelled that incorrectly) says that “oh some information was entered in wrong it can be delivered on Thursday the 3rd you’ll get a phone call on Wednesday to confirm your delivery time”. Surprise surprise no call came so I called today, my delivery day, to ask where it is and see if it’s actually coming. Deyja then tells me that a piece is on back order so it’s not coming today it’s coming at the end of the month. Now I have to wait until tomorrow to talk to the senior manager about a “refund request” since “all sales are final” and looking at these other reviews it looks like my $1300 is down the drain and I won’t be seeing it again. This whole process has been such a headache and I’m sure this is why they don’t do refunds. They know their system sucks and they don’t want to have to deliver on their promises. My living room is empty and it’s apparently staying that way for a while longer. I just wanted a couch it shouldn’t be this hard. Original review: 5stars We like to have our space to make big decisions and weigh pros/cons and textures when making big purchases. Samir made himself available for any and all of our questions while still giving us the space to talk amongst ourselves. He was very helpful and knowledgeable about the couches we were deciding between. Overall a lovely experience.
Tyler was great and knowledgeable
Ashley has many pieces of furniture that fit our current decor and design desires. Navin has been a pleasure to work with. A military discount NOT being offered was the ONLY flaw!! Great job Ashley and Navin! We will be back!
Shavon was very helpful and attentive.
Lynn Miller is amazing! She is super friendly and assisted me in finding the perfect living room seating with just a few words about my style. Highly recommend!
Tyler was great to work with z he allowed us to shop at our own pace with no hassle. When we were ready, he was professional, personable and willing to take the time to help us find what we wanted. The process was quick, easy and no high pressure. Go see Tyler!
Lynn gave excellent customer service.
Halim greeted us with a smile the moment we walked through the door! He immediately went to work in helping us to find exactly what we were looking for. Taking the time to make sure everything was just right! We will definitely be back for our next purchase :)
Awesome shopping experience
Halim was extremely helpful!
Navin was very helpful in helping me purchase a couch for my new apartment. He helped direct me to a same day pickup which was great! Thank you!
Marquez & Eddie were very good salesman...because I went in 2 different days, the both were attentive to me & what I was looking for & made sure I was satisfied with my purchase.
Paul was quick and very knowledgeable. The wife will be very pleased with the new bed set. Everything will be delivered two days after purchase with exception of the bed frame. Willing to wait given Paul’s great service.
Halim was amazing! Thank you for your hard work!
Markeez gave us excellent service over a 2 day period. Called us to check in on us and our move and had extreme patience with us during our busy schedule. The management was also extremely personable and worked well with his team. Overall a great experience!
Halim B helped us with literally all of our furniture in our house. Amazing customer service. Delivery went well too, no major issues when the items were in stock.
I had a decent experience in store; however, once I got my furniture and found it was damaged, both Ashley and Montage (protection plan company) refused to help me. Ashley sold furniture that was defective and stated all I had to do was call Montage to have them assist me. Not only did Montage not have me in their system because Ashley never provided my information, but they refused to help since it was based on the quality of the furniture before it came in my possession. I would not recommend Ashley’s as they only care about your money and selling products. Plus they offer protection plans that don’t hold any value. I spent thousands on furniture and here I am 3 months later with a damaged dresser drawer that isn’t worth anything.
Fatima was very friendly and helpful and didn't pressure us.
Mohammed was a wonderful salesman and made the furniture buying experience a joy to complete.
I went in to buy a bedroom set. I chose one with storage at the foot of the bed. After the salesman wrote up my sales form he says it doesn't come with the storage drawers. I was still charged the same price as the one with storage drawers!! FALSE ADVERTISING all around the store! There are signs everywhere stating "next day delivery" yet salesman said they don't deliver next day in my area. I literally live a few blocks from their warehouse. Went in on Thursday and he said the soonest delivery was a week later. I said it was ridiculous and he proceeded to tell me , "How about Tuesday?" I agreed. He also said they don't deliver on weekends. Awful service! They charge $200 for delivery. FYI. HAMMOD IS A TERRIBLE MANAGER! HE HUNG UP ON ME AND REFUSED TO EXPLAIN WHY I COULDN'T RETURN AN ITEM. He said to call customer service who initially told me to call the store. Customer service is awful! I asked to speak to a customer service supervisor and was told they don't have supervisors. EVERYONE LIES! They answer negative reviews with a generic message telling you to provide your name, invoice number and such yet NO ONE GETS BACK TO YOU. ALL THEY CARE ABOUT IS THEIR SALE!! DO NOT BOTHER BUYING YOUR FURNITURE HERE!! AWFUL SERVICE! AWFUL EXPERIENCE!
Mohammed did a fantastic job of letting us browse on our own, not be pushy or aggressive, but then be super-helpful in answering all of our questions and expediting our checkout. Perfect service!
2nd time doing business with them. Ordered in March 2022. It's Oct and our 2nd failed delivery is scheduled to be delivered today. Got a call from the delivery people that 1/3 remaining items won't be delivered. After it was communicated in Aug that this was the case that day too. The store (which is infamously empty during non peak times) didn't want to pickup the phone. The phone rings and they let it goto VM. I know there are people available, as I've been to this store many times over the past 2 years. So after being sent to VM (for the 3rd time) and calling again someone answered the phone. I asked for the store manager. Places the phone on hold "Manager is in a meeting" (which we know based on passed experiences is a talking point). This company and the Trivet's are straight TRASH for allowing people to do business in this completely unprofessional manner. My recommendation: Goto Costco when they have their furniture OR visit your local Arhaus store (for heigher quality) and shop the sales. Furniture is much higher quality AND its always in the store for you to take. Full of promises, even more failure on delivery and if you don't have anything to do, you will certainly find much time to chase after them, to get things that actually impact your quality of life. #Trashley #DoBetter (I'd give 0 stars if I could)
Muhammad was exceptional, knowledgeable, and extremely helpful. Loved having him help us. At no point did we feel pressured to buy anything and he answered all of our questions and made it an all around great experience.
My husband and I had a wonderful furniture buying experience with Mohammad and Hamid today. They were extremely helpful, attentive, and kind! We will definitely be back in the future!
Shavon was very helpful! She made sure we knew all of our options and went over everything for a successful purchase and great experience!
I furnished my house with Ashley furniture. 70% of the furniture had damaged when they arrived after waiting over 6 months. I wasn’t home when they came in and my mom couldn’t inspect them well. After dealing with customer service they told me they awarded $300 to my account. I have tried several times to use the credit but each time to my surprise, oh we can’t find the credit, we’ll call you tomorrow. We have to talk to our representative. They never call me. Please be advised. It not worth dealing with their customer service if you accept the delivery. Let them take them back. It’s 2 years now. I’m still fighting for my $300.
Shavon has been awesome. We were having issues but she was a great help!
We went into Ashley Furniture to purchase furniture for our new home and we were met by Paul. He helped guide us with our questions and helped in choosing the right configuration for our room. His knowledge and kindness were greatly appreciated. This is not our first purchase from Ashley and would recommend them highly. Paul was very helpful and entertaining. Thank you so much!
Eddie was great to work with!
I needed to purchase furniture for an upcoming reunion. Mr Paul Moore was very helpful in guiding me in my selections. I am happy he was here to help me. He made the process so much easier. As an add on. My 2nd delivery did not go as plan. I was charged extra. Plus, it took the installers 3 attempts. Not pleased at all.
Just had a great experience at Ashley Furniture with Halim! He was courteous, helpful and didn’t pressure us. Every question we asked he was able to answer, it was obvious he knew the products in the store and was able to show us everything we asked to see. Thank you Halim for assisting us in our purchase!
Halim was outstanding! He answered every question and it was a fantastic experience!
Paul Moore was a wonderful help. My husband and I spent all day making decisions and he was very patient and knowledgeable! At the end we did ally went with Ashley because of Pual👍
We came in just to look and ended up purchasing a just right living room set. Mohammed was very knowledgeable and helpful without being pushy and smothering. the management team checked on us as well to make us feel important and valued. a great experience.
Shavon was amazing allowed my daughter to try out all the futon to see witch one was the perfect amount of bouncy will definitely come back again for my other sectional
Lynn the sales associate was Great! Very helpful!! A pleasure to work with her!
Very quick and easy to deal with. Staff was friendly and very helpful.
Markeez was great to work with. He is very knowledgeable and made the buying experience very relaxed and engaging. When you come to Ashley Furniture, ask for Markeez.
Great customer service
Miss Lynn helped us on numerous occasions and she was wonderful. We loved working with her and she’s the reason we kept coming back. I highly recommend working with her if you’re planning a visit to Ashley Furniture in Fredericksburg.
Markeez was excellent!
It was a great experience that my family and I had @ Ashley Furniture Fredericksburg with SAMIR, he helped us find the furniture we needed and gave us good options and discounts. We left the store very much satisfied and Amir was very welcoming. We felt home. The prices are just incredible. Managers made sure we had the help needed and all our questions and needs were taken care of. Thanks Samir!
Markeez was very helpful without being pushy. In fact, I've shopped at Ashley a few times and every salesperson that's helped.me have given me the room to look at my place without hovering. And their prices are very competitive.
Lynn was simply the best person to work with! When we needed something price matched, she was quick to obliged. Will definitely be coming back!
Was very helpful with my shopping. Gave me a great deal...
Navine helped us get the couch that my fiancé and I have had our eyes on for awhile! The service was great and the store manager was super friendly and welcoming as well. We left happy with our experience as well as our purchase.
Don't ever purchase their warranty. It's a scam. I was delivered a chair with a missing leg support. I had a 5 year warranty. I put the claim in and they wouldn't process it for 5 YEARS! They let my warranty expire and never did a thing about the chair I didn't even damage myself. I spent an additional $500 for the warranty. Total waste of money.
AJ from Leesburg Ashley’s was great! She helped us choosing a bedroom set for our son’s bedroom and answered all questions! Great customer service!
Mohammad was great at showing us what we were looking for and was very knowledgeable about all the pieces of furniture. Great experience overall. Financing was a breeze and affordable.
Really disappointed in the customer service. We bought this bedroom set for our 3 year old son in August of 2021. Called today after dusting his room and noticed this huge crack. Because we're out of the 1 year warranty "there's nothing they can do." We paid over $1500 for this set thinking we were buying nice furniture to last a while. Apparently we would have been better off buying from Target. We will not be returning customers and definitely letting family and friends know to shop elsewhere.
Wonderful shopping experience today at Ashley in Fredericksburg. Cathy was extremely helpful and worked very hard to make sure we made the most of our budget.
Bought a new living room set and was extremely happy with our salesperson Halim. Very nice and not pushy.
Good customer service, friendly and courteous
Markeez was extremely professional and very knowledgeable! The whole experience was quick and easy. Will definitely recommend this Ashley Furniture to other people!
I had a great experience in Ashley’s of Leesburg! My husband and I went to multiple Ashley’s within an hour proximity looking for a specific bedroom set. I entered and was greeted by a super happy young woman named AJ. She was very friendly and helpful, she made furniture shopping a great experience.
Cathy was a great help. She was beyond helpful and kind.
Hakim was very helpful with the product selection and financing! I am buying my bed from him next.
Recommend going to Halim for any help you guts need here!!!
Ask for Shavon!! She's great a d very helpful and quick.
Come see this guy! He helped me and was wonderful. No high pressure here, folks!!!
This is my third purchase from this location in the last month and they have always been very helpful. Mohammad and Tyler provided great service.
Nice experience with excellent employee assistance
Halim and the manager were very nice and knowledgeable. Often sellers are aggressive but they were very relaxed and gave us the time and space while still being readily available during our decision making process. We were buying a new mattress and they allowed us to make our choice with no pressure. I would recommend visiting their sleep center.
Mohammad was very helpful and patience!
We came in looking for a sectional and Halim greeted us. Halim gave us the opportunity to look around first and then he explained the products and promotions. He was very knowledgeable and pointed great feature that would benefit us. We did not feel pressured and are happy with our purchase. Thank you Halim.
Mohammad was very professional and knew his business. I would shop here again. I am very happy with my purchase.
Mohammad good great job
Nice Stuff!! Thanks mohammad!!!
Very nice furniture! Great people working there.
Paul was very good and knowledgeable. We appreciate a straight forward individual and reasonable salesman. Because of this experience we are definitely coming back.
I purchased a beautiful sectional for my home and I absolutely love it thanks to Mr Paul Moore.
Had a great experience. Milan helped me find everything I needed!
Shavon was amazing , as soon as i walked in she was on it , she helped us with literally everything even the hundred questions we ask and she got our order done in no time! we love love ashley furniture!
This is my first ever Google review, but after my experience I felt I had to share so others may be aware. I'm sure 99% of purchases and deliveries go smoothly, but a company should also be judged by its actions when things go wrong. A bit of a long story, so will keep this concise as possible. After purchasing $4K of furniture the delivery day finally came. Items were dropped off and the team did not assemble. We purchased assembly, delivery and trash removal for $200 so we were quite confused. Seemed to be a miscommunication at the warehouse, so not a big deal. After multiple phone calls over the course of 3 days, we were finally able to get another team to come out to the house to assemble everything. I will note that over those 3 days, I was told multiple times I had to "advocate for myself" with the delivery team....whatever that means?! I guess argue with two strangers in my home...I still don't know. Second delivery team arrives, easily assemble the couch, coffee table and dining room table, but leave 4 dining rooms chairs and a bench unassembled. They stated they do not assemble chairs and should come from the warehouse fully assembled. The delivery team called customer service to report their assembly and were instructed by their own department to assemble chairs and remove trash. Delivery team declined both requests from their own department and left. I was left with 4 unassembled chairs, a bench and a mountain of trash (6 ft box stuffed with pallet boards, staples, plastic wrap, etc), plus 3 other boxes the chairs/bench came in. I had to assemble the remaining furniture myself and find a way to remove the trash from my home. Ultimately it cost me $80 to hire a junk removal service to take the trash from my home. Ashley refunded the $200 delivery and assembly fee, but would not honor another $80 refund. Essentially I was only refunded $120, as the other $80 came out of my own pocket to hire the junk removal company. I requested management email and sent them a request for reimbursement of the $80, but received a bounce back from their address stating my email was blocked and listed as "reject all from sender". Overall, an absolutely wild experience. I'm sure my experience isn't the "norm" but had to tell someone. If things go wrong with your order, just please be prepared for lack of responsibility and accountability.
DO NOT WRITE THE REVIEW AT THE STORE. They will force you to do it. Let the furniture come at your place and then decide either you want to review it or not. Really disappointed from Ashley.
Go see Ms. Helen! She is the sweetest woman and knows her stuff. Thanks Helen!
Maneeb was excellent to work with. Knowledgeable and considerate. M Jones
Place was really clean and left us alone for the right amount of time to allow us to make our own decisions. Great range of furniture from colors to the feel of the materials. Would definitely visit anytime I need furniture
Shavon greeted us with a smile! She gave us time and space to look around (which we really appreciated)! At the end, she helped us get what we needed. It was pretty quick and easy! Hoping that our furniture lasts us a long time! 🙏🏽😊
Shavon was very helpful. I left with a new dresser. Always a good experience at Ashley.
Shavon was so helpful and friendly in helping us find exactly what we are looking for. A+ service
Found exactly what I wanted no pressure and Mohammad was very professional and not pushy at all. Great experience with no wasted time.
No refunds,even if you don't receive your furniture...Store credit only.SCAM ,once you pay NO REFUNDS even if you receive NOTHING...I purchased a couch it was supposed to be delivered last week, now it's on backorder for months ....and they will not refund the money....What's going on, I got a phone call last week stating that this was fully taken care of... and we would be refunded for not receiving our couch ... now I got a text saying they don't know when it's gonna be here here.... it's not supposed to come here.... you canceled it, Can the gentleman who called me, please call me back and confirm what's going on with this complaint
Very courteous and professional
Very friendly and helpful.
Our first experience with Ashley furniture, which was last month was great. Our second experience has been nothing but hell. They delivered our king size furniture with wrong pieces, so it was unable to assemble ( I just read this happened to a customer in a previous review) they wanted us to keep the Un assemble furniture. We told them we are not signing for anything that’s not complete and to remove all furniture from our home, the deliver drivers were upset and rude. Customer care assured they will send another set from a different warehouse, and not the same driver. This set arrived on Saturday, same set from last deliver but different driver. The driver had the same wrong pieces and had to go on the truck to locate the correct piece. Crazy right. We realize night stands were damage and tampered with, mirror has a 3 inch crack. The driver went to take back one nightstand on the truck and never return to get the other pieces. Looked out my window and saw him going 35 miles down my neighborhood. He wrote on his document no signature and that was it. We still have damage goods, and one night stand. Customer care seem to be confuse, we can’t get to speak to a supervisor. It’s just been a terrible experience. After spending $10k in this store in a month, they just don’t care. Customer service is terrible, they mentioned we will have to keep all furniture and can’t return. I may need to find a lawyer because who wants to keep damage goods. I am so disappointed and don’t plan on ever shopping here again. Buyers please be aware.
Miss shavon was very pleasant and helpful to myself and my husband. Thank you
Mohammad is an excellent salesman who took his time to listen to what I need and want and helped me find what I was looking for. I didn't feel pressure and was able to purchase a great sofa.
We worked with Paul and he was fantastic! He was very knowledgeable about the products and very patient as I changed my mind several times.
Customer service was over the top. I would recommend this store to family and friends.
Horrible customer care service and the store manager can’t talk to customer care, just tells us to call them. When we do call customer care we are on hold for hours to only be disconnected!! We waited over a month for a couch. They never called for delivery, I had to call them then they only delivered half of the couch. We can’t reach customer care at all, they leave us on hold for hours with no call back Ever. You can’t even leave a message because their mailbox is full. This will get a better review if the store can figure out to deal with customer care on behalf of the customer.
Eddie was very accommodating and respectful of my wife’s and my time and needs.
Our whole experience at Ashley's was great. Eddie and Shavan were knowledgeable and helpful every step of the way. They even found ways to entertain our 2yo!
Marqeez is knowledgeable about the furniture. He made sure we received what we wanted. Ask for him!
Eddie was an awesome guy to work with. Highly knowledgeable about the products and was able to get us everything we wanted at an incredible price! Recommend anyone coming into this store to ask for his assistance with your furniture needs.
Shavon was so very helpful, not to mention professional and so personable. She made our furniture shopping painless and fun. We highly recommend her and Ashley Furniture. Thank you, Shavon!
Mallory was great. She found me what I wanted at a price that fit my budget.
Very helpful, pleasure to work with.
Paul is an extremely pleasant Salesman and is quite knowledgeable! We enjoyed working with him shopping for my mother's, daughter's and my dining room table and chairs. He is genuinely concerned about your wants and needs and is definitely NOT a pushy salesperson and for that we will be back to buy from him in the very near future!
Shavon was wonderful! Provided us the perfect amount of attention! Ended up purchasing two couches when I had only come to help my mom!!!
Great customer service!!! Fatima was very helpful and knowledgeable!!!!
Hakim Baktash was knowlegeable, patient, and thorough in his explanations. His friendly demeanor created a comfortable environment. Excellent, exceptional, and pleasant...makes you feel welcomed and comfortable...
She was extremely patient with us trying to figure out which mattress we wanted and very helpful explaining the difference in comfort
Mohammad provided me and my wife with fantastic sales assistance while we shopped. He was attentive, patient, and knowledgeable- excellent experience all around.
Horrific service. after a month of begging & pleading for a corrected invoice, I am being refused this basic service. I was charged an amount with zero details. After realizing this store is not even accredited by the Better Business Bureau, I am realizing that there might be even more shady than I thought and maybe even criminal. I am planning on filing criminal charges.
I have had a horrendous experience with this store and I'm beginning to think criminal activity is going on. I made a significant purchase on 8/5. I asked for a small item, a mattress cover, to be removed that very evening, and was told that it would be no problem and would be corrected the next day. It wasn't. The first delivery came, and the electric base to the bed would not fit my frame (it was not explained that a special frame was needed), so I refused that piece of the order. I had also ordered the armless chair due to space constraints instead of the other piece of the couch as we thought it would fit better. It was not explained that there would be no upholstery on the side of it, so it too was unusable. I sent it back and switched the right facing sofa piece. Not a big deal. Then the table that I ordered did not have the correct legs/base, so they left the top of the table on the floor of my house, and said they'd be back with the correct base the next day. They weren't. When they made the next delivery on 8/13, about a week later, it was again incorrect. They brought exactly the same things as before, so it was a complete waste of time and they still left the table top on the floor. I was told again that this would be resolved within a matter of days. I spoke to Ahmad, the manager, who assured me everything would be corrected. I also had multiple text convesations with the salesperson Marqueez, who also repeatedly assured it would be corrected. It wasn't. Weeks passed. I tried to call the store, left multiple messages for Ahmad, called Customer Care multiple times before they finally told me my delivery was set for the end of August. I still continued to ask for the updated invoice, and again, received nothing. Finally had the final delivery late last week, and they ended up bringing a whole new table (after leaving the table top on my floor for over 3 weeks), and the corrected piece to the sofa. No ottoman, though this is something that I had also ordered on 8/5, though it never made it on the invoice (I am at fault for not noticing it the night of the purchase, but I too asked multiple times for it to be added to my invoice when they made the updates. It never was. Now I just received my bill, and though it is a different amount, I have no detailed invoice. I don't know who else to ask. It seems like such a simple request and I cannot for the life of me imagine why it has not been done UNLESS something extremely shady is going on. Throughout this awful experience, I have left the store manager Ahmad 3 messages (one of which was today, and it was heated). He refuses to respond in any way. He has never returned my calls. I am at the point that I think I may need to file criminal charges, as it seems they are refusing to give me details about what I am paying for. This has been extremely stressful and is at best, terrible business and at worst, absolutely criminal.
Do NOT shop here. They refuse to correct invoices or return calls. Major issues with my invoice for a significant purchase made on 8/5. I've been told the invoice would be corrected & updated since that time but nothing has been corrected despite multiple attempts. I've spent hours on this with zero help- this is a franchise store & not affiliated with Ashley Home. It seems they are trying to do some very shady & underhanded things in this store.
Fatima was phenomenal and very pleasant with showing the various models of sectional furniture. She was very familiar with the qualities and very helpful in explaining the details of each selection. We’d give her beyond 5 stars ⭐️!! Looking forward to doing business with her again soon.
Great great experience, Fatima was very polite and positive. She shows too much patience and help us during our son’s bedroom furniture purchase. I greatly appreciate all her effort. Thanks.
Ms Deja at the Fredericksburg location was phenomenal. She was so attentive, very patient , and extremely helpful in getting or order processed swiftly. She went out of her way to get in contact with the necessary employees to ensure that our order was properly handled. She had the best customer service we’ve experienced at the Fredericksburg location. Thank you Deja for you hospitality
Very helpful in finding just what we were looking for.
I had a wonderful experience working with Lynn to find the perfect seating for my family. She was very patient as it took us twodays to decide. I highly recommend stopping by and asking for her. Her bubbly personality is contagious. Thanks again, Lynn.
Jennifer was wonderful! She was knowledgable and helpful with explaining each piece of furniture we purchased.
Had a great experience buying our Rec room furniture. Eddie and Ahmad were extremely friendly and helpful and went out of their way to meet our needs!! Thank you both!!
I visited Ashley furniture in Fredericksburg, Virginia 8/24/2022 and the staff are wonderful. We worked with Ahmad Hadi , Blake and Markeez and they really took a lot of time with us to make sure we were comfortable with our purchase. They were patient, polite and extremely knowledgeable. We purchase a sofa and a mattress, I would definitely visit this location in the future for my other furniture needs.
Paul and Shavon helped me purchase my living room furniture. Both were very helpful in completing the purchase as quickly as possible.
Awesome experience with no pressure from sales people. Very informative and offered great pricing and discounts. Will most definitely use them in the future.
James was absolutely a pleasure to work with. He was very kind and helpful at finding the right pieces to suit my needs.
Excellent service and excellent selection. James helped me furnish two totally different living areas!
Excellent service Fatima was professional and friendly. Excited for my new furniture to arrive Saturday.
Halim did an amazing job helping me today!! 10/10 would recommend!!
They have a wide selection and sales staff is friendly and professional.
We worked with Shavon today to purchase a sectional and she was absolutely fantastic! Such a pleasure to work with. She was so incredibly helpful and patient with us while we were trying to figure out what we were going to go with. We had been to another location the day before a felt very rushed. The salesperson was extremely pushy, talked over us, wasn’t listening to us and rude. Shavon was a delight and made the experience so much better. De’ja assisted us with the financial aspects and was also wonderful to work with! We will definitely be working with Shavon and De’ja on future purchases! Thank you both for your excellent customer service!
Very friendly helpful staff. Salesperson showed us around without making us feel pressured or like he needed to make a sale. Very helpful with financing and gave decent discounts. Thanks Halib for the assistance.
We went to go buy a matresss and knew our budget. When the salesman showed us mattresses that were more expensive, we told him we weren't interested in those. He then became rude and had terrible customer service just because we did fork over more money
Mikayla was super helpful with all of our questions and checking in to see if we needed anything while we were looking around.
Associates were nice greeted us as we entered & let us know about the financing options that allowed us to get what we wanted The tablets used in store need work tho they are spotty & the sales associate had to catch us in the parking lot to verify everything one more time but great service overall
Overpricing cheaply made.
Fatima was very friendly and helpful. She was able to answer all my questions. She helped me narrow down my choices between 3 sectionals to find the perfect one. The experience was very stress free. Thank you for all your help!
we've had a horrible experience with this store. short version: we ordered a sectional back in July. the wrong sectional was delivered, we made a change to our order. Ashley promptly charged us for the new order but still hasn't refunded funds for the returned sectional. they've also not delivered a final item from the order. we've called and emailed. the customer care line sends us to the store but the store doesn't respond to emails or phone calls. We asked to speak to a manager in customer care and the manager rejected the call. We drove the 1.5hrs back to the store. and the store tells us someone will call us to take care of the refund. No one has called and e-mails are being ignored. Stay away
JamesGaribaldi at Ashley Furniture was wonderful. He was helpful and explained all my options while purchasing a sofa.
Mikayla worked with my husband and me! She was very friendly and knowledgeable about the products she was showing us!
Shavon helped us find the perfect couch set. She was knowledgeable and friendly. We also loved that Ashley had the tax free weekend!
We bought a nice dining set. Very good quality and smooth sales process. James Garibaldi was the Sales Executive who walked us through the store and through all the process. He is Excellent! THANKS JAMES!!
Very excellent performance by Halim. Very friendly and do a very great job in explaining everything
Markeez was amazing. Very polite and knowledgeable!!! We’ve always gotten our furniture here and always had a great experience!
Eddie was great. Super easy going and not too pushy. 10/10!
Halim B. is an excellent customer service Rep. if you stop by Ashley anytime, you could ask for Halim. Thank you for your assistant and your professionalism.
Our sale associate was Hamib, he completed our sale with professional service. And excellent customer service. Outstanding worker. Definitely recommend him to anyone wanting great service.
Salesman Eddie is the best enthusiastic and down to earth, but professional salesman I’ve ever worked with and knowledgeable about the products in the store. He’s funny and informative,. Although they didn’t have what I went there for, I couldn’t leave the store without making a purchase, because Eddie has a way of helping you spend your money wisely LoL!
Hamid was very helpful helping us pick out our furniture and very patient with us!
Hamid was awesome! He was super knowledgeable and patient. Thank you!
All any questions that I had Halim answered for me. Very knowledgeable an courteous he wasn't over bearing about trying to sell me on something he gave me space an time to think on my decision.
Eddie provided amazing customer service support and was very accommodating and energetic throughout the sale. He provided a memorable experience and we’ll look to purchase from Eddie again in the future when we’re in need. Definitely request Eddie if you’re in need of good quality Ashley pieces!
Great
Wonderful.... 20 years since I bought a mattress. Going to get some beauty rest for sure. Please see Eddie.... he is like no other. Great experience 👍
Fatima was fantastic. Answered all of our questions. Polite and professional.
Hamid hamidi. Helped us out and made it easier to make our purchase.
We had one of the nicest people take her time and help us find the exact perfect furniture. She even asked to see the room where the furniture was going to go to help us make the placement of the furniture perfect. We had the pleasure of having most likely one of their best sales associates to help us. We're moving to this area next week and she worked everything for our furniture to be delivered the day after we move in. Such a pleasure doing business with such a wonderful associate and we will return for other future purchases.
Terrible experience! I wished I would have read their reviews before making purchase of 7 price Wynnlow bedroom set from Ashley furniture Fredericksburg va Central Park location! Checked there site the next day after purchasing bedroom and found that there in store prices where more then there online prices! Went back to Ashley and showed them. They said manager would contact me. Took a week for the store manager to get in touch with me! The online price difference was $210 dollars less! They would not honor there online price! It is there store site! I recommend not to do business with Ashley furniture!
We walked in thinking we'd spend a little money on some guest room furniture and instead we walked out with a whole outdoor set!!! Excellent customer service!!
Friendly service. Our salesperson, Blake, was extremely helpful. We told him what we wanted and he found it within minutes. Not only did we buy the love seats that we were interested in, but we bought two tables as well.
My overall service with Hamid in Fredericksburg was 5 star service. My mistake was coming back and ordering a lifestyle mattress from Paul Leroy Moore was took advantage of me. He sold me a lifestyle mattress knowing I had already bought a box spring. Instead of exchanging the mattress he sold me an additional box spring set. And on top of that the lifestyle mattress was defective. I am still trying to work through this. I am in the process of exchange my lifestyle mattress for a new, after I send a second video of the loud noise that it makes. Paul Leroy Moore gets zero stars.
Miss leading prices on items
I was reluctant on leaving this review at first, but not so much anymore. Our first experience at Ashley was pretty good. We were greeted and not bombarded as typical furniture sale people usually are. Since the purchase of our couch, and bedroom set, it has been nothing but trouble. We were told that our mattress and base would be delivered first, then the bedroom furniture. Wrong! We got our couch, with our bedroom furniture first. Which wouldn’t be so bad considering the bed we sleep on now is a queen instead a king like we purchased. So we’ve been housing a bedroom set instead of the delivery drivers taking it back. So today we had a Scheduled delivery for our mattress and mattress base. Only to learn that they brought 2 of the same pieces so now the bed set cannot be assembled. I’ve tried calling the store numerous times, leaving voicemails, but no return call. I’ve spent over 15k for this furniture but I’m now being treated like the second fiddle. It must be a day to day issue because I told the customer care rep if I did not receive my furniture by days end I would cancel, she clearly stated “would you like me to proceed with the cancellation.” Buyer beware.
10 /10 service !!!! Great staff!!!
Great experience happy to return and get her assistance again
Cathy was very helpful in helping pick furniture for my dad’s new home! Knowledgeable on product and trends.
This is the absolute worst store to do business with. We had living room furniture delivered to our house about 2 weeks ago. One piece came wrapped in a furniture blanket, not a box. After we. Inspected it we found a large scratch on the table leg and discoloration on that side of the table. We notified customer care and have had long delays in responding to our emails or calls, if responding at all. We were told to “polis it out” but responded that it wouldn’t take care of the scratch. We bought new furniture and expect new furniture. Customer care isn’t there and to pay extra for extended customer care is a waste of money. DO YOURSELF A FAVOR AND DON’T SHOP HERE!.
Shannon located exactly what I was looking for in a recliner for my Mom. Excellent customer service!
Highly recommend this store when buying furniture. Staff is very professional. Eddie was great. He answered all my questions, very knowledgeable. Helped me place chairs to the table I was considering to see if I liked them together. We came in on a day he wasn’t working and called the store to get another worker to help us with our housing needs. Shannon was great to! Very professional and kind.
7/7/2022 I do NOT recommend Ashley Furniture STORE in Fredericksburg, Va. They are a scam! Consumers BEWARE!!! If you are MILITARY do NOT make any purchases from this location and any other locations affiliate to this location. RUN because they do NOT have any integrity!!! They have horrible customer service, and their furniture is GARBAGE! We have been having issue with them for last 8-months. Regarding damaged furniture that was delivered to my house. We were told it would be replaced and to date 8-MONTHS LATER it has NOT been replaced and we have NOT received any return calls to date! We have been getting blown off, we left several messages and to date still have not received a response to our emails regarding the claim that was opened and allegedly filed with Riley Davis. We were informed by Jason Morgan 8-months who is (claiming to be a manager as they all have at this number) we do not have a claim in the system from Riley Davis "she was still waiting for photos from us" which is not true. I have all the emails to prove it. In addition, we were also informed during the conversation Riley no longer works there and we will have to start the process all over with him. I requested to speak to Thomasina Mills, auditor manager over deliveries, Tasha Tritter one of the head managers in their HQR office and the daughter of one of the CEOs or ANY other another supervisor. He then said he does not know who any of these people are though they all work in the HQR office in the same location. These is unacceptable! WE are paying for the furniture and the furniture protection plan. And can NOT get any assistance from ANYONE in person, by email, and leaving a voicemail. However, they are all over you when you’re making a purchase after that nobody CARES AND know anything and are not approachable or willing to assistance to get the situation resolved. THEY HAVE YOUR MONEY AND THEIR COMMISSION ALREADY SO THEY DO NOT CARE!!!!! I contacted their HQ/CORPORATE office, since we were told this email will reach all higher up management, by phone, and sent emails, spoke the sales associate, one of the managers at the store where we made the purchase and they stated either they cannot help and were very stand offish, non-approachable or their favorite go to is you have to contact HQ/CORPORATE office as I already have countless times! With no resolve or communication!!!! We are very frustrated because we have sent emails to their corporate office, left countless messages and this has been the worst customer service we have ever experienced. We are a military family and new to this area and will never spend another dime in Ashley furniture Stores or will we refer this franchise to anyone. The customer service is horrible, and the furniture is junk! We have been getting nothing but a run around since this purchase 8-momths ago. We have contacted the store/the sales associate (Fatima) and neither have been of any assistance to us. Blown off by them as well. Clearly it is all about the commission!!! NOT the customer and/or quality of customer service!!! We still have the damage furniture and have NOT to date been contacted from ANYONE!!!!! Very Dissatisfied Patrons!!!
I just moved into my apartment and I’m telling you Mikayla is the real g. I took roughly around 2 hours shopping and she helped me every minute of it. Her customer service skills is out of the this world and she knows how to sell. What really amazed me, she even helped me with my stuff to my vehicle. You deserve way more than a 5 star tbh. I’ll be coming back to get more stuff real soon 😁
Halim was very helpful and took the time to make sure we were satisfied with our purchases. Excellent customer service! We will definitely return for any future furniture needs.
Purchased Wynnlow seven piece bedroom set from Ashley furniture Central Park Fredericksburg location at store prices. Found out next day that there on line price is $210 less. Went back to store and showed them. They said manager will contact me. Took a week for manager to finally contact me. They would not match price! I recommend not doing business with Ashley furniture!
We came shopping for some leather couches and were lucky enough to be helped by Mr. Halim B. He was very professional and took his time to explain the different functionality of the couch materials which helped a lot in making our selection as it was not an easy option considering we have kids and a big family. We ended up purchasing a set of couches with end tables and a coffee table!!! Thanks to Mr. Halim's great help!!!!
Great service and to the point.
I helped my parents purchase living room and dining room furniture from Ashley HomeStore recently. The sofa they delivered had a tear, and one of the dining chairs rocks due to uneven legs. Ashley Customer Service is terrible! Their solution is to send some fabric out and have someone come into my parents' home to "repair" what was supposed to be a brand-new sofa. When mom told them that isn't acceptable; she doesn't want strangers repairing the furniture in her home, and she'd like an undamaged sofa delivered, please (since that's what she paid for), she was told that is not possible. And all sales are final at Ashley; you cannot return the furniture even if you don't receive furniture in the condition you would expect. Buyer beware! I would NEVER purchase from Ashley again!
i have bin to this Ashley on central park fredricks betg Virginia store many times. And i always find this place a lot better than many othet place. Mr Hamid and Mr Ahmad always help in a great way. Loved the way those peoples help me in buyig my furniture with a very proffessional way. And also gave a good discounts. thanks a million team Ashley and espicially Hamid and Ahmad..!❤❤❤❤
Halim was super awesome with the sales. Explained details on the furnitures, mattresses and other items bought. Shows knowledge and professionalism. Thanks Ashley.
Great products with even better service. Halim was wonderful and very informative. Took us through everything step by step making the shopping process smooth and easy. Thank you Halim for a wonderful shopping experience.
Halim is an awesome person! He’s helped my wife and I time and time again. I recommend asking for him when you come into this store, he’s very genuine and help you.
My husband and I would like to thank Fatima for all her help with our new living room furniture, so helpful and friendly
Blake was amazing! Thank you Blake!!!
Jared was very helpful and welcoming, he helped us pick out the best mattress!
Blake was awesome! Very friendly and helpful!
Great customer service: patient and allowed me to take my time and browse
Great selection of sectionals. Was planning on just window shopping but ended purchasing a sectional as we got it for a very good price. Hamid was our salesperson and was outstanding. Very friendly and knowledgeable about all the sectionals. Helped us find the perfect one. Highly recommend getting your furniture here and ask for Hamid.
Mallory was great to work with as she let me wander at my own pace. She checked in with me to ensure any questions were answered. She was kind, courteous and respectful.
It was a real pleasure working with Mallory. She gave me space while I was looking around and didn't pressure me, as many sales associates would do. I would recommend asking for Mallory to assist you.
Markeez was a great salesman. Very easy to work with. His Manager Amad was very helpful and made the whole process easy. I would recommend them to everyone.
Very good salesperson. Showed me some good options.
Shannon was very helpful and super sweet. I will be back for sure because of her!
Paul was absolutely amazing. Couldnt have asked to work with a nicer man.
The Ashley in Virginia Store located at 9721 Jefferson Davis Hwy, Fredericksburg, VA 22407 is where I purchased a sleeper sofa which was delivered on 5/18/22 . Later, the same day it was delivered I noticed a couple of defects in one of the back cushions. I thought it just needed to be fluffed after packaging. However, it seemed to be missing the fluffy contents in that section of the sofa. I called customer services immediately and sent multiple pictures of the defect. They initially offered to order a replacement part and would send out a technician to fix the defect.After multiple calls and emails, over a 2 week period, they finally told me the sofa was a discontinued item and no replacement parts were available. Of course when I purchased the sofa the salesperson did not disclose it was a discontinued item. The final straw was to offer me a $75 dollar gift card to keep the defective ($1200.00) sofa. I asked to speak with a supervisor regarding this decision. No one in authority has bothered to speak to me.
Michaela was great to work with, she was detailed and organized she helped me with furniture for my entire house! Great sales person to work with.
Our salesman was Mr.Halim B. And I could not be thankful enough for how professional and helpful he was. Mr. Halim shared a lot of his knowledge and was straightforward with us. He made the process very quick and easy. We definitely felt comfortable with him. We highly recommend seeing Mr. Halim at the Ashley Furniture Fredericksburg, VA location.
This is easily one of the worst furniture stores I’ve purchased from. The furniture is great quality, but the customer care, delivery, miscommunication is as bad as it gets. It would take me entirely more time than I wish to waste any further to explain the amount of problems I’ve had, so just trust me when I say you’re better off shopping somewhere else.
This was our first time buying furniture from Ashley. Had a excellent experience. Halim was very helpful and patient by pointing us in the right direction and helped us find what we were looking for. Great customer service
I had a wonderful experience buying furniture today with the terrific sales person Navin.
Hamid Hamidi was wonderful! He helped us everytime we had a question and showed us our amazing new Tempur-Pedic Mattress! Definitely ask for Hamid when you go to Ashley!
Hamid hamidi was very helpful and professional. I would recommend Ashley Furniture and Hamid Hamidi to friends and family.
Markeez was very helpful and a pleasure to work with. He is the reason we will be back to shop here..
Halim was phenomenal with every trip we took into Ashley! He was a great salesman and made sure we had everything we needed. We’ve had two purchases with him and each time was top notch service! Ashley has been a great place to outfit our new house. Thanks Halim!!
Halim addressed my interest quickly and precisely understanding what I was looking for while being genuine and friendly; 100% recommend him.
We had a great experience at Ashley. Blake was a great salesman who made the whole process super smooth. We love the quality of the furniture we purchased. Thanks so much!!
The store had exactly what my family wanted, needed, and loved! Shannon was superior!! Super helpful, sweet, and efficient!! Thanks for a great experience!!!
Hamid Hamidi was excellent. Hamid was professional, knowledgeable, and most importantly ensured all my needs were met. Thank you, Hamid!
Josh was very helpful and knowledgeable of the merchandise on the floor. He was very friendly and and approachable. He eager to help us with our requests and inquiries.
Went to purchase a couch today and Halim took excellent care of us. He was patient, kind and very informative he helped us out tremendously. He never for one second made us feel rushed or pressured he allowed us to take our time and pick our perfect piece. Thanks Halim!!
Mikayla was amazing! My very first time in an Ashley store and I had a wonderful experience!
Offered next day delivery and after being charged and signed all paper work, was informed it wouldn’t be delivered until possibly 9 days later or more. When the issue was brought up all they said was they didn’t have all the pieces available at the time so I had to wait.
Fatima was very helpful and friendly. Made the buying process stress free.
Mikaela was amazing and so patient with me as I went back and forth on some decisions. She was extremely helpful with showing me all the options throughout the store. I'll definitely be back for future shopping
I went to Ashely Furniture this weekend with my family "browsing" for a new living couch and Fatima respectfully greeted us on entry, asked if we needed assistance, then showed us some selections according to what we said we were looking for. She did not try to show us over priced furniture and allowed us time to walk around the store peacefully while checking on us periodically and helping us when we needed it. When we finally found a couch we liked we started our process of purchase. She was called over to help another customer and Shannon helped us with the rest of the process. She was very kind and patient. She gave my son some papers and a pen to draw pictures for her and talked to him while my husband filled out information on the iPad. We laughed and made jokes like we were friends from high school. It was a very positive and friendly experience. I would definitely come back when we buy our house if this is the customer service we will always receive.
Let me start but saying Shannon is the absolutely best! She was super helpful and honest. She made me feel super comfortable since I wasn’t sure what I was even looking for!! Not once did she complain, but actually helped and guided me well through everything.
Mikayla was extremely helpful and knowledgeable, made my shopping experience a whole lot easier, I’m definitely coming back to this store
Mallory was very patient & professional. She was knowledgeable & helped me find the best product for a great price. She made herself available to for my questions as I shopped making my experience seamless. Ashley home sold me a quality product & had a great selection. Product will be delivered quickly. The store is clean & staff was unbeatable in service.
The associate who helped me was Mikayla. She was extremely helpful and knowledgeable of the products that I asked about. She even offered advice as to what furniture would best fit my space, and went out of her way to give me a list of future purchases I might be interested in. Definitely a great associate. Would like to work with again.
We walked into Ashley’s Furniture hoping to check out sectionals for our new home. We were greeted by Halim who let us know where to find what we were looking for. Not only were we impressed by the furniture, but by the size of the show room. We appreciated being able to walk around without interruption, and once we were ready with questions, Halim was there to help. He was very knowledgeable and even took the time to help us accessorize our couch of choice. His effort was appreciated and made our experience wonderful.
Shannon was an awesome sales person, she knew her stuff and was very pleasant to talk with. Shannon was a joy and a pleasure I will luv to deal with her again..🥰🥰🥰🤗🤗🤗👏👏👏
Shannon was very knowledgeable and spoke about all the deals and specials going on. Very happy with the service.
James was very helpful. His suggestion today made it possible for us to choose our living room set. We had a wonderful experience. Ask for James!!
After only 2 years, our brand new couch broke. The framing joints had become separated and the seat support ripped. Thankfully we had a warranty and to get someone out to look at it was very non stressful but then we found out it was a factory defect and they said the product has been discontinued so they couldn't repair it ans offered a credit for full amount or half a refund. We chose the credit and selected furniture that closely matched easily and were told we'd have it delivered in a week because it was in stock. 1 week went by and heard no news so we tried contacting someone, took over 2 hours to get finally get the most unhelpful, unpleasant person who couldn't find the order and then informed me that it was now back ordered due to it being damaged in transit and we MAY have it in 2 weeks. I asked why we hadn't been informed and the lady simply replied "Things happen like that." I asked to speak to a manager and was told he would call me back. after nearly 2 hrs waiting we tried calling back and still no one answers the phones! The products don't last and the customer service is horrible. The best thing about this company is the secondary company they use for their warranty (no relation or ties to the actual ashley furniture name).
Shannon was SO AWESOME! She was patience! She was helpful!!! And just really sweet!!!!
What a rip off company!!! I ordered furniture 6/2019 have yet to get my furniture or a refund not even a call back about my refund!!! Trash company and I would never recommend them to a dying dog
My visit to the Ashlry Store in Central Park on 5/3/2022 was very rewarding. Customer service was great. I am very satisfied and will return for future purchases because of excellent service.
Friendly atmosphere, no pressure. Easy to find what we wanted and excellent choice. They would have got a five star but they need to work on the checkout process.
Very easy to get what we needed. Halil gave us space to shop around and find what we wanted. As soon as we were ready to buy he was right there and the process was quick and simple.
Hanid Hanidi great customer service and Shannon verypleasant and professional. Keep up the great work
Mallory was very friendly and was the first to approach us in the store. The process was smooth and simple. She helped us find a couch and new bed.
Hamid Hamidi is a wonderful salesperson, he was very helpful to in finding what I needed.
Friendly staff.
I walked in the door and was greeted by Stephen. He asked if I had anything specific I was looking for. Finally, don’t know why I didn’t lead with this, I showed him a picture of what I was looking for. Found the item and checked on lead times for delivery. He was very helpful! And patient!!! I will be back.
Mikayla was super helpful. She greeted me as soon as I walked in the door and was extremely patient with me as I asked many questions while trying to relay information back to my husband over the phone and wrangle my toddler and infant all at once. This was not my first time shopping this Ashley store and it won’t be the last.
Hal @ Fredericksburg store was very helpful he wasn’t all over us and gave us space, but also informed of of all possibilities and scenarios and rally helped us to make a great decision! He was tremendous!
Didn’t like that I was charged for a mirror for the dresser when I specifically told the sales person I didn’t want it. I’ve called 15 times and have left 2 VM and have yet to hear from anyone. The store just opened 30 minutes ago and you can’t tell me they are that busy on Easter Sunday. Also noticed my account was charged $500 more that the purchase total. I will definitely rethink making any future purchases from Ashley.
Customer care, after the purchase, is zero from this store. We bought a couch and love-seat. Within a day of delivery the couch makes noises every time you sit down on it. The structure of the couch is bad. Called the store, sent emails with pictures and video clearly showing the problem.... no response. Beyond frustrated with this store.
Came here for a low profile bed frame, Halim was super helpful and helped me find a low profile bed frame for a great price! Even though I was probably a bit of a pain haha. Halim was great!!
Bunch of scam bags. They screwed up my order and delivered a damaged nightstand. Now they want to send a technician to fix something I paid full price for. Simply stayaway from Ashley. Poor customer care and disrespectful personnel. I will never recommend this product to any friend
Salesman was very helpful. He was attentive but not bothersome and very informative about the products we were looking at. Can’t wait to get moved into our new house and get our new sectional and dining set
I’m not sure how this store is getting so many 5 star ratings because my experience with them has not been pleasant. Before I bought anything, I was told that if I bought the couch they would price match it if it were to ever go on sale, I would get 0% APR for 60 months, I would get free delivery, and it would be at my house in a month. I ordered it in January… it’s now April and still no couch. I’ve had to sit on a futon for months now. Last month they told me they finally had my couch and then the day before they call and say it didn’t pass “quality control”. And I can’t even cancel because I’d have to settle for store credit. Also when the couch went on sale, they would only price match according to whatever website they wanted to use and then they wanted to take my 0% APR for 60 months away. They will say whatever you want to hear in order to buy from them and then they won’t even get you the couch in a reasonable time. I will never buy anything from Ashley’s Furniture ever again. My mother also had the same problem with them for her furniture and another friend of mine did too. Even my chiropractor said he would never buy from them. I wish I knew before buying at Ashley’s. Still wondering when I’m going to get my couch. To be continued… Also to throw some people under the bus it was Jeff who was the liar just to make a sale for his boy Paul who actually was amazing with my husband and I. Jeff calls himself the “manager” and the day I showed up at the store for my price match he was hiding behind furniture and then the other “manager” who is of Middle Eastern decent told me he could price match but would take my 60 months of 0% APR away. Don’t let them lie to you just so they can make their commission off of you. My husband even left a nice review for you guys but you guys don’t deserve it. AND.. I’ve even called the store a few times and they never answer. So frustrating.
Great customer service !
If you visit the store, please ask for Solomon, he’s very patient and knowledgeable. I explained that I was looking for furniture for a new home, I wouldn’t be moving until May 1st, 2022, Solomon put no pressure on me, but really helped me pick some awesome pieces, when I’m ready to purchase, the end of this month.
Awesome experience and the Sale Rep was very very helpful
Halim is so fun to work with!!!! Ask for Halim
Halim and Hamid both helped us out a lot. We were in there all day and just got our delivery yesterday. Everything is beautiful!
Halim made our process quick and easy. He was so patient with our indecisiveness over choosing a mattress but we finally found one we Love!
Worked with Hamid to get my bedroom set. He was very patient and was able to get us something that was delivered quickly
Mikayla spent a lot of time on the phone with me and my husband looking for sectionals that we saw in New York. We are moving to Virginia and need a couch. The sku numbers vary sometimes from store to store and Mikayla searched for items we saw. She was so patient, thorough and helped to set up our delivery for a specific date and time of day. It worked out well so far and I’m confident the delivery will be great as well!
Halim was Amazing! He found us furniture that was in stock and sold us a Beauty Rest mattress. I had no idea how uncomfortable our mattress was until we slept on our new one!! We cannot thank you enough.
Worked with Hamid and highly recommend working with him if you want someone who is going to be honest and straightforward.
Markeez sold us our Tempur mattress and it is amazing! Will def be working with him in the future!
My husband and I worked with Markeez the other day. He was extremely professional, but most of all up front with us when answering our questions. We will be back to see Markeez.
Had a great experience. The lady my husband and I dealt with was MaKayla. She didnt push us to buy anything just helped us when we asked. Which I like I hate going somewhere and the sales person pushes to purchase something so she didnt do that which was good.
Shannon was super helpful in helping us secure our dream sectional! She was so nice, talked us through the whole process, and explained all our possible options. Overall we had a great experience and can’t wait to get our new sectional!
Makela we very prompt, attentive and knowledge. We had a very good experience today buying furniture. Thanks.
Shannon was excellent! Great customer service and fast and quick service for the purchase paperwork
Very professional and courteous. Highly recommend using this sales rep to get your next item.
Halim was very professional and helped me find exactly what I needed to make my house feel alot more like home. I will always return for any of my home furnishing needs.
Makayla was very helpful. She was very nice, and patient with us and helped us with the pricing on living room set options. We really wanted a dining room table we liked, the only downside was I couldn’t get the dining table I was interested in. I was trying to bring down the price on the dining table since it was the floor sample that was on sale, so I had to get that at another store since I couldn’t get both in one place. One trip would of been amazing!! Overall Makayla was awesome though ❤️ Would highly recommend her.
Mikayla was excellent help, took the time to show the furniture and mattresses along with all the functionality. We bought the furniture and will do business with her in the future.
We couldn't recommend Markeez and the team enough! He was extremely professional, efficient, and addressed all of our questions flawlessly and quickly. We were able to get everything we wanted at a great price! We'll be back again with any of our home needs. Thanks again to everyone who helped us today!
Salesmen will tell you anything to make the sell, even blatant lies. I was in the market for a new mattress. Having heard great things about the Tempur-pedic line, I was interested. These mattresses are not cheap, but the "90-night trial or money-back guarantee" that my salesman outlined seemed to mitigate any risk. After 70+ days, my wife and I decided that that mattress was not worth the money so we decided to return the mattress only to find out we had been lied to. There is no 90-day risk-free trial. What they offered was an exchange of another Tempur-Pedic product. We would not have made this purchase if this was known up front. After several calls and emails, this store just simply does not care that their salespeople are dishonest. "there's nothing we can do" was the constant response. I've shopped at Ashley's for years, but unfortunately, they've lost a customer. I've recently been asked by several people that knew I bought this mattress from Ashley about whether they should shop there as well. Of course, I steered them elsewhere.
Sales person Mr. Mohammed a delite to work with. He displayed a character of dedication and servitude in making sure you were satisfied as his customer. Also that you were completely satisfied with the merchandise you were purchasing. He was very discriptive and knowledgeable about the store merchandise. He was not a pushy salesman very calm and polite. I made sure everything I purchased at Ashley Furniture that my salesman was going to be Mr. Mohammed He is considered in my book a top of the line Salesman.
Mikayla was very helpful and extremely efficient!
Makeyla was amazing, she was very patient with all my questions and with my kids
It's absolutely a great place to shop for furniture. I've shopped all over, and no one beats the prices and quality of Ashley. Cathy was a delight to work with. I appreciate the fact that she did not try to run up the bill instead acted to have my interest and budget at heart. Thanks again, you gained a lifelong customer!
Mikayla was very helpful in ordering my chair to go to our couch. She was instrumental in the process by calling and texting me the information to get it ordered and delivered in a timely manner. Extremely helpful and answered all our questions. Will do business again soon with her. Thank you for all your help. Mike and Carla
All I am going to share with this store is to train your sales staff to NEVER JUDGE the customers by their looks, cars and appearances. And the more you have to question about whether this is or not the case, the more you really need to do it. There's no need for that in this time and age of 2022.
Amanda provided excellent customer service.
Rachel is an amazing sales consultant! She has the perfect mixture of knowledge, style and experience! Ashley furniture or any establishment need more people like Rachel on their team.
Ashley made the process easy and stress free. I got a great deal on multiple items and everything was in stock so I can get my sectional and new mattresses quickly, which is unheard of lately.
Mikayla was very helpful and attentive in our purchase. We love the quality of Ashley furniture.
Halim was very helpful, friendly and patient! My husband and I told him what we were looking for and helped us find the perfect piece of furniture for our home.
Navin was great!! Very understanding and insightful on our vision for what we were looking for. Navin is very knowledgeable in regards to Ashley's products and didn't mind going above and beyond trying to help us.I couldn't have asked for a more easy or better experience. Thanks Navin!!
Mikalya was very helpful with my purchase!
Shannon was very professional and knowledgeable! Please ask for her when you visit.
If I could put negative stars, I would. I don't even know where to start. The name and address on the ticket was completely wrong. They charged us $170 for DELIVERY but had it listed as CUSTOMER PICK UP. They told us we'd receive it on Feb 15th.. didn't get it until the 17th. After receiving the 2 sofas and high top dining table, we find out the sofa is ripped from the back.. The delivery driver tried to convince me that the high top dining table comes with only 3 chairs (it's supposed to be 4 chairs bc it's a square smh) after some arguing back and forth, he told me "you're right, one chair didn't pass inspection" (obviously, it's supposed to be 4 chairs).. Jeff the Assistant Manager, promised us a reimbursement of $269.99. He kept lying and gave us the run around. He told me to call customer care for the reimbursement, but customer care said, only the store can do that. It has been lies and inconsistencies from the start. It has been going on for 4 weeks. AND ON TOP OF ALL THIS, THEY TELL US WE CAN'T REFUND ANYTHING. . we filed a lawsuit and we're taking them to court. See you soon Jeff!
Khan was great, he was very helpful throughout the whole process and very detailed in explaining the different methods on going through with a purchase.
Very bad customer service Ordered a mattress + mat protector on August 2021 The mat protector was never delivered, it's been 6 months and every time I call the customer service to know the status they are useless and not able to provide any kind of information. This is the last time I buy from Ashley and would not recommend anyone to buy from there ! Please train your customer service representative, they are a bad image of the company.
Markeez did a very good job today excellent customer service. 10 out of 10 review !!!
Ashley you did a great job with Markeez he’s phenomenal!!
: Thank you Ashley Furniture Fredericksburg location and a special thanks to Halim "I worked with Halim and he was able to find me furniture that was in stock. I was able to get it within a week!! THANK YOU, HALIM!"
Mikayla(spelling?) was very helpful. She was kind, and took the extra time to work with us to get us the best deal. I would highly recommend her.
I came in yesterday and was looking to buy a living room set even though I didn’t find what I liked Markeez made sure that I had a good experience I will be back to buy from him with my wife when we’re ready!
Working with Halim was such a pleasure. He met me as soon as I walked in the door and asked me what I was looking for. He showed me multiple options for sectionals in the color I desired. He also showed me items at varying price points and was so patient with me; explaining the differences in materials as well as availability. I really enjoyed working with him and he made the shopping experience extremely pleasant. I will certainly look to him and Ashley Homestore for my next purchase. Thanks Halim!!
Excellent service and not just about making a sell. Very personable and kind. Thank you Hamid Hamidi
Markeez did a great job showing me around today and when I’m ready to purchase I will definitely be coming back to see him
I went to buy a mattress and Halim was extremely knowledgeable and very helpful throughout the whole process! He showed me a few beds and thoroughly explained the features and answered all my questions about the bed itself and the payment process. I would definitely recommend asking for him because I appreciated his assistance.
Had a great experience! Markeez is an exceptional salesman!
I purchased a lot of furniture from the Fredericksburg area and after purchase it took almost three months to get what I purchased. Well the last delivery was a couch that I have been waiting for sense December. Well only one piece came in. I called the customer service and they told me that I should have gotten all of them. Well they forgot the other that was in the warehouse. I’m so done with Ashley that I will not buy another from them again.
Josh at the Fredericksburg Va location was the best. From greeting me at the door to showing me my options. He was knowledgeable about the material of the furniture and didn’t pressure me gave me time to shop and checked back with me made the whole shopping process smooth.
Shannon was very helpful and i found the perfect furniture for my small living room.
Mikayla was awesome & very friendly! Helped us quickly & with a smile! Thank you!!
We went in to find a new bed after having our last bed (that we purchased at Ashley’s) for 17 years. Logan helped us out a lot and we will have our new bed and base delivers on Thursday!
I’d give ZERO if I could! My husband and I bought furniture for our bedroom in September 25th and we were told that it would arrive in 5 weeks which was great! The 5 weeks went through and we received nothing!!! So we received a call at the end of November saying we would only receive in MARCH! So on December 4th we went to the store and we were told that the same thing and that we could choose a different one that could be delivered earlier, so we did and we were told it would be delivered by January now it’s February and we didn’t hear from them. I HAD TO CALL THEM and was told that it was delayed, all that I’m sorry and bla bla bla. After I called them we went to the store and they said that it arrived but something was broken and they couldn’t deliver, and that it will be delivered by March 16th I didn’t believe that excuse I had called them before going to the store. Anyways this is my story with this store! I don’t recommend buying if you want it fast in your home. I’m definitely not interested on going through this waiting game and lies ever again. Ashley furniture is an expensive store which does not have respect with their clients’ time. We want to get furniture to our home and we want it to be delivered when promised not waiting half a year for that. This store is not worth the stress I’d suggest anyone thinking on getting anything at Ashley to look somewhere else. I’m definitely doing that.
Jeff Opper was great! He let us look at all the furniture we wanted to see. He was always there to answer all our questions while letting us decide which loveseat we wanted on our own. Then he gave us a great deal, too. I will definitely go back to this store and hopefully see Jeff when the need arises in the future.
Paul was very helpful and answered all of our questions. We walked away with a great couch & loveseat.
It was such a wonderful experience. I had never been in Ashley before but the customer service is excellent and I can’t imagine shipping anywhere else! Mikalya was fabulous and helped me make the right choice for me. She listened to what I was looking for and I walked out with just what I needed.
We were very surprised to see how large the showroom was and how many options they had! When we arrived we were greeted by Amanda and she asked what we were looking for. She showed us around to the couches that fit our description and answered any questions we had regarding ordering. The whole process was great and we can really thank Amanda for that! Everyone we interacted with was so kind and we plan to go back for our future furniture needs and will certainly be asking to work with Amanda again!
Good
Good deal time !!! and Logan done a good costumer service.
Had a great experience this afternoon buying my couch. Paul was extremely helpful and very patient with my wife and family. Couldn't have asked for a better experience.
Shannon was our associate and she very knowledgeable and friendly. She helped us finally get the right combination of bed frame and bed.Can not wait to sleep on it thanks Shannon.
Shannon was so great and helpful with all our decision making and even went above and beyond to help us get what we wanted!
Solomon was great. Found a nice ding room set. He was friendly and very helpful.
My experience was excellent! Hamil made my 1st time experience efficient & was professional and polite throughout my purchase!
Mr. Paul made our shopping experience so enjoyable. We found the perfect bed set and mattress for our daughter! He made us feel like family 😁
Worst customer service ever. I purchased bedroom set back in June of 2021 and I am still waiting to get my furniture. While buying the furniture I told the sales agent that I will be leaving the country in one year and I need the furniture as soon as possible. She assured me that it will be delivered within a month 100% and has been 8 months I am still waiting. I spoke with the manager to return my furniture since he don't know when I will receive it, rudely and very unprofessionally he said he will not return and I have no choice but to wait. Now I have no choice but to go to court to get my money and post and inform each and every family member to avoid ashley furniture
Worst customer service ever. I purchased bedroom set back in June of 2021 and I am still waiting to get my furniture. While buying the furniture I told the sales agent that I will be leaving the country in one year and I need the furniture as soon as possible. She assured me that it will be delivered within a month 100% and has been 8 months I am still waiting. I spoke with the manager to return my furniture since he don't know when I will receive it, rudely and very unprofessionally he said he will not return and I have no choice but to wait. Now I have no choice but to go to court to get my money and post and inform each and every family member to avoid ashley furniture
Bought a dining room table and was told it would take a month to be delivered with the chairs and so far a table with missing pieces no chairs. All I've gotten is nothing but excuses from them or no reply at all. Will never buy from again
wonderful selection and friendly staff at this store. Halim was a very helpful salesperson and left me to roam and choose, and when i was ready he had all the info i needed and made the transaction quick and easy. Th is my 2nd big purchase from this store and the furniture has been great quality .
Shannon was a good sales rep. She was efficient, thorough, and explained the full purchasing and delivery process. One of the best sales reps that I have experienced at Ashley's HomeStore.
I have done a lot furniture shopping and today was the best I have experienced with Nico. Very professional and high energy. Definitely recommend to friends and family.
I used to get great service from Ashley’s HomeStore but that changed! Our delivery date was promised for today. We were patient all week but so excited to get our beautiful sectional. Justine the customer service representative assured me it would be at my house today 2/19/22. Well guess what: It’s NOT coming today. Justine apparently just wanted the sale because they work on commission. I guess just like a used car salesman they will say whatever they can to make a sale. Even give empty promises to loyal customers. We have bought a new home and can not enjoy it because of not having anywhere to sit. Shannon the MIT tried to help but did not succeed. Ahmad, the “GM” did not care to help or even tell the truth as to why they are delaying my order. The told me the drive was involved in an accident, but I called customer care this morning and they could not tell me why they said that because it was not true according to D Thompson in the Customer Service department. I explained that we needed our sectional because my wife is PREGNANT and I do not want her to sit on the floor. I hope they see this! My PREGNANT WIFE will be sitting on the FLOOR for this long holiday weekend. I would like someone to handle this situation properly.
Joshua Washington was wonderful. He is a very nice young gentleman that takes the time to make the customer feel welcome. He works hard to satisfy the customer and their needs. Thank you for all your hard work.
Paul was absolutely amazing! He helped us with all our craziness and back and fourth decisions with helpful information which got us to buy our new living room set and more! ASK FOR PAUL when going to the Rt3 location you absolutely will not be disappointed!! Thank you again sir!!!
Alyssa was beyond helpful in assisting us with our dining room purchase. The whole process was one of the smoothest transactions I have ever had when buying furniture. Would definitely recommend her to anyone looking to make a purchase at Ashley Homestore. Thank you so much Alyssa!
I just had to share what a pleasure it was to work with Markeez Coleman. Very knowledgeable on furniture sales and eager to provide a platinum experience for me! We have decided to return and purchase furniture!
I haven’t finalized my purchase yet but Markeez Coleman was awesome in helping me through the furniture buying process and I would most certainly recommend anyone in need of furniture to come here and see Markeez.
Markeez was very knowledgeable about the products and was able to show us right to the style of furniture we were looking for. We had no intention on buying immediately, but he made it feel easy and with no coercing.
Halim at Ashley HomeStore in Central Park was great to work with and very professional. He answered all questions I had and showed my multiple Living room sets and mattresses to find exactly what I wanted for both rooms.
Paul was so helpful and kind. We enjoyed our purchasing experience and would highly recommend anyone to go to Ashley Furniture to be assisted by Paul. Very knowledgeable!
This was originally a five star review. I want to note that the reason it is two stars now instead of one is because I spoke with Jada at the Fredericksburg location who seems to have been working her hardest to resolve a situation that is completely out of her control, so kudos to Jada, thanks for your help. My in store service was expediant and efficient. However, since then I have learned that from what I understand I was lied to regarding the delivery date of my sofa. I was told it would be delivered approximately 2 weeks after ordering, however when I tried to reschedule the delivery due to a change in my work schedule, I learned that not only was the delivery not yet scheduled, but apparently no one can tell me when it will be delivered due to being in an area out of the normal delivery zone..... even though I had obviously provided my address upon purchasing. So now, despite paying close to $200 for a delivery service, I am being told that I will only be able to receive my couch at the distribution centers availability, which I have no control over, which is exceptionally difficult as I am starting a new job and do not have control over my schedule yet. But I digress... Although the difficulties with delivery scheduling are frustrating enough, what has been exceptionally disappointing regarding my experience has been with this store's communication. Again, I would like to reiterate that Jada was very helpful, however, I had to try calling the store about 6 times over the course of 2 days to try to get in touch with someone to speak to after the customer service center indicated that I needed to speak directly with the sales staff. I was able to get in touch with someone once, but when it had been several hours and I had not heard anything back, I tried calling the store back and was sent to voicemail repeatedly, with the final straw being that someone picked up the phone and immediately hung up on me. At this point, my mother volunteered to go directly to the store, which allowed me to speak to someone over her cellphone for some sense of resolution. Overall, my experience has gone from a pleasant trip where I bought a nice enough couch to a situation that has put such a sour taste in my mouth I will not be dealing with Ashley Homestore anytime in the future. Disappointing and frustrating are the only words I have to describe my experience.
UPDATE: they respond and provide an email to use but no one responds to that email. So far wouldn’t recommend. Ordered a set for our living room online that keeps getting pushed back, so we try to cancel but so far all that’s happened is my card has been charged a SECOND time for the furniture. After we submitted it for cancellation we went into the store to see what is actually in stock and could get sooner. We speak to a salesman named Marquez and he helps us find a set that’s in stock and “should arrive in about a week.” However as we are finalizing the purchase he tells us part of that set actually isn’t in stock but should only take a couple more days. Now we get our receipt and half the set shows it’s on back order and online is saying 5-6 months. Don’t trust them at all. Horrible service and can’t get ahold of anyone to fix the charges on my card or my concerns with shipping.
Halim was great. No pressure, worked out a great deal. Hannah helped on financing. Can’t tell which was better. Will be returning.
My sells person was Markeez & Ahmad was so professional. He asked me questions about what I was looking for and help me find furniture in my price range. He made sure I was please with my selection and walked me through the entire process. He was the best and I will be going back.Ahmad and I had some difficulty with my furniture credit card. Ahmad called and contacted the needed representative to get my problems solver. Both Markeez & Ahmad went out of their normal duties to ensure that my account was correct without errors. Thank you for having these 2 men as a team in Ashley's.
Nico was very friendly and energetic. Had answers for all our questions thoroughly. Set us up for delivery in 3 days. Quick and easy buying process.
Great experience. Shannon did a great job! Highly recommended.
When I walked in Shannon greeted me with a big smile. She asked me a few questions and guided me around to find my perfect chair. Her energy is great and made buying this chair exciting.
Paul was amazing with helping us find the right couch for us. He had the best stories to tell from his many years of life and experience, and he was very funny, so it made our time there so enjoyable. Definitely ask for Paul the next time you go! They also helped us with our purchase by giving us deals where they could and looking out for us. They’re not trying to get you…they really want you to buy and enjoy the right couch for the right price. A+ service and hospitality.
Very slow on any delivery! No Communication at all. I will never shop here again. Still waiting on my table since Thanksgiving.
Shannon was very helpful and patient with all of our questions. She made it way easier to choose the pieces we needed
Ruth was very patient and helpful. She is friendly and listened to my request to see only in stock items.
Good deals all the time,and friendly staff
Amazing service! Fatima was fast with helping us make our decision on a sofa set. Thank you so much!
Ruth was very nice and helpful. she took her time and greeted us with a nice smile.
Rachel was great to work with and helped us make an informed decision!
The salesman was very nice and tried to be helpful. The person who checked me out typed in the wrong name and never placed my address on the ticket. The delivery warehouse never called to confirm my address or give me a delivery window. I had to call customer service to figure things out. Vicky was amazing. She added my sofa to the delivery the next day. Then I had another customer service call to get my address. Told me that the truck was heading my way. Waited for 3 hours and called. Spoke to Vicky again. She could not understand all the issues I was having with delivery. The truck arrived the next morning. My window was 7am-10am. The loud truck arrived at 6:30am. They were planning on sitting in front of my house until 7:00. I had them bring the sofa in and turn the truck off so that my children and neighbors would not be woken up. I had a lot of communication issues but the sofa is very nice. Cushions are very hard but hopefully they will soften over time. Also, Ashley only price matches to specific websites. I was denied a price match that was $100.00 cheaper.
Mikayla was great! She showed us the kind of pieces we were looking for. She didn’t pressure us. We were able to try out the furniture and find her when we had questions. When we were about to leave due to price she consulted her manager to price match the item we wanted to purchase. Checkout was done quickly. A good experience. I highly recommend working with Mikayla at Ashley Furniture. She is knowledgeable and efficient.
Great experience, Halim was great to work with, employees were all friendly and helpful. i didn’t want to leave a review until after our furniture was delivered, but now that it’s here, i can say i will absolutely be using ashley homestore for quite a while. Very impressed with how quickly i got my furniture.
I will definitely be back. I worked with Halim and he was helpful and attentive without being pushy and hovering. My order was pushed back a couple weeks, but that is completely understandable with today’s current problems. I was still able to get my furniture much quicker than i expected and it looks beautiful. Thank you, Halim. I look forward to working with you long term!
Shavon was super kind and helpful and knowledgeable.
Sakes rep was very helpful. The wait at the warehouse was long, but the guys were very helpful getting the chair into my car.
Customer Service and Quality . the sales person was very helpful and patient with me her name is Ruth from the Store in Fredericksburg VA
Ruth was very helpful and kind, and I will be back to purchase more items from her soon!
Bunch of used car salesmen selling furniture. It took 45 min for them to run my card and get me a receipt after I'd already decided on a couch. I just wanted to pay and I felt like i was waiting on thr shady manager to play good cop/bad cop over the price. Why does it take 45 min just to pay when I'm not financing with you or anything? Just type my invoice and run the card... Then they'll tell you stuff like "don't worry, we can deliver what we have in stock and the backorder stuff will ship when it's in" just to find out later from a manager (after you've already paid and awaiting delivery) that they just don't do that. They'll miss delivery dates without warning until you call the customer service to find out why. Then schedule it for 2 days later when you can or can't be there. Doesn't matter you better be or they're going to push it back further. Do NOT SHOP HERE.
Markeez was friendly and ver professional, he was not the first person to see me, 3 other sales persons looked right pass me. It was a complete pleasure working with Markeez to make a purchase today. Thank you!
You should not buy from Ashley furniture and you should not take insurance from montage because it wastes your time and stress is created for you . This is my story :I bought it from Ashley furniture for about $8500about three years ago and I got insurance for five years, at that time I also bought sofa and love seat , I exchanged sofa to love seat because it’s not fit to my room , now I have two love seats but they didn’t mentioned on receipt.I claimed like 3 months ago two love seat ,after the technician came ( montage insurance)and said that it could not be fixed, he told me I’m going to report to company to change it for you , I said ok.after3 months the montage insurance company said we change just one love seat not two because on receipt we see just one love seat, I contacted many time to Ashley store to send me receipt for exchange sofa to love seat but they either don’t answer correctly or they cut off phone.
Ruth was our salesperson, she was very professional & helpful.
I’ve had 7 failed deliveries due to broken pieces. Sent emails to the “executive customer service” since you’re not allowed to talk to people now. The store said they would fix the issue and swap it out with a completely different set and never heard anything back about that. If they’d fix the issue or provide a little communication it would just be an annoyance and not a big issue
Great experience with Fatima
Tessa was a personable and helpful home furniture consultant and gave wonderful advice regarding the purchase of a pair of accent chairs. Her matter-of-fact attitude helped us come to a decision quickly and with little fuss.
Ruth was incredibly helpful and personable
Ruth was the absolute best sales person ever. Sweetest human ever. Will be back because of her!! <3
If I could rate Ashley Furniture (Fredericksburg, VA) less than 1 (or 0) I would for certain. My husband and I purchased a cocktail table set in June 2021 and cancelled the order before it was in-stock which we were told we could do with no penalty. I have called, emailed, been to the store numerous times since June 2021 and have not received my refund (over $400) and no one has had the decency to call me back from the so-called "Refund Department". I do not and will not recommend this poorly run establishment to anyone EVER! I will not stop calling, emailing until I receive my refund even if I have to take legal action. I do not have money to just give to anyone. 12/1 - I received a call from the "Refund" Department (voice mail message) telling me that I was not owed a refund because the finance company adjusted the charge amount to accommodate the refund. WRONG! As I have already told them and provided documentation, I DID NOT finance the table set. I paid for it with my debit card (receipt emailed to them). Called back, left a message, no response; emailed, no response. There is no excuse for this terrible establishment keeping my money. I want my money! 12/2 - No Response to emails or voice-mail message. Shameful! 12/7 _ Finally got to speak with someone a few days ago. Customer Service Lead Jada Ladson, she was courteous and appeared to be genuinely concerned. I explained the situation to her and emailed her the receipt that indicates the charge to my debit card and the Finance Company receipt that does not list the cocktail table set because they did not finance it. She emailed me back thanking me for providing the documents stating that she would look into it and call me right back. I have not heard one word back from her. I have emailed her directly several times as well as the customer service email addresses. I have called and left messages. I have called and could not get through to a voice-mail. Concern is providing an update and doing what you said you would do. Concern is admitting that you are wrong and that what may have been a loyal customer is now totally disgusted with your staff. Your canned concern messages mean nothing if you have no follow-up!
Justine was great!! Enthusiastic & knowledgeable. Pleasure to work with her.
Ruth was a amazing salesperson so freindk and kept a pleasant smile on her face the entire time .The experience was blessed and we left there with more than what we came in for .
Good prices and quality 👌
They do not return your money only tell you to call this number on Monday but when you call no one answers. I not going to let them keep my money its been 5 months and no response. They respond with reach out to them directly at a email that no one responds to. Beware of this store.
I came in from Henderson NV. Moving to Fredericksburg in March 2022. I met Makayla in September, I told her I would be back Thanksgiving weekend to purchase my furniture and there she was waiting. She Matched the online pricing, and was very customer friendly with great customer service.
Ruth was an excellent sales professional. Inviting, knowledgeable, and customer oriented. I will recommend Ruth and Ashley Furniture to my friends and family!
Mikayla, was wonderful with everything we asked her about. She checked on a lot of different products for us.
Shannon was very helpful, she assisted us with picking out a lovely sofa & love seat set! The plus was the great deals we walked in on! Thank you for your time & patience with us Shannon!
I order a cal king since was the color I wanted and in stock then they mess up on delivery date (was supposed to be that weekend) was the following next and I had to take the date off or wait longer and get charged $149 fee. They delivered a queen, see photo, this was is Sept!! Then they could not get bed until today and it’s 6 inch too short… now trying to find out why wrong again.
Fredericksburg store has the worst customer service. I’ve yet to solve the issue with my furniture purchased on Labor Day. Nobody returns phone calls or answer the phones.
I had a great experience purchasing a couch today. Halim greated me at the door and was super friendly, helpful and answered all my questions easily. He has opened up a new relationship for us with Ashley Homestore. Thank you!!
Wow I have to say this was one of the best experiences I have ever had with a furniture store. I definitely give them a 10 out 10
We’ve been in this store multiple times since our latest move and each time we’ve had great experiences. This last time, Alyssa helped us and she did an amazing job! Super knowledgeable, professional and just easy to work with. Felt no pressure to buy and she made sure we got everything we needed delivered in a timely fashion. Will return again to see her when we need more items!
Long story short- don’t use Ashley’s unless you want to have to reschedule your delivery over and over and when your furniture finally comes, you have missing and broken pieces. The second attempted delivery, we waited the 4 hour delivery window at home and no one came so we called and they told us “they’ll be there in 5 minutes”. We waited another hour and no show. Called back and they said they never loaded our furniture on the truck. We rescheduled for a 3rd time. They finally came and 2 of our table chairs were missing. They put the sectional couch against the wall and the delivery men RACED out of the house. It was so sketchy, we pulled the couch away from the wall to get a good look at it and the entire support beams on the back of the couch were broken!! We called claims and although they said it was covered, they don’t know when our new couch will be delivered and don’t know when the last 2 table chairs will be back in stock. Save your money and shop somewhere else. Absolutely ridiculous.
Long story short- don’t use Ashley’s unless you want to have to reschedule your delivery over and over and when your furniture finally comes, you have missing and broken pieces. The second attempted delivery, we waited the 4 hour delivery window at home and no one came so we called and they told us “they’ll be there in 5 minutes”. We waited another hour and no show. Called back and they said they never loaded our furniture on the truck. We rescheduled for a 3rd time. They finally came and 2 of our table chairs were missing. They put the sectional couch against the wall and the delivery men RACED out of the house. It was so sketchy, we pulled the couch away from the wall to get a good look at it and the entire support beams on the back of the couch were broken!! We called claims and although they said it was covered, they don’t know when our new couch will be delivered and don’t know when the last 2 table chairs will be back in stock. Save your money and shop somewhere else. Absolutely ridiculous.
Amanda helped me at Ashley, she was patient and kind and very knowledgeable. I would recommend her to anyone! Thank you amanda so much for helping me make my home beautiful. If you're shopping at Ashley I suggest you run to amanda at the door! Five stars!
Love Ashley always a great experience and we received Fantastic service and help from Ruth Highly recommend purchasing furniture from Ashley and Ruth !!
Shannon our Saleslady was awesome ! We highly recommend Ashley Furniture
Avoid. Terrible customer service. Lying salesman and horrendous customer service. Was told explicitly by salesman I could refuse one of my orders before it arrived and our now trying to charge me a 30% restocking fee even after complaining. Agents are nice but aren’t able to help you
Shannon was wonderful!! She was very helpful in directing us to just what we were looking for in our new chairs! She was friendly, courteous and very professional! Highly recommend Ashley Furniture and Shannon!!
Fatima did an amazing job helping us today. Thank you so much!
Excellent service from the salesperson Ruth.
I loved the friendly, knowledgable service I received. Also the selections and prices were the best in the Fredericksburg/Stafford/Spotsylvania area
Shannon was so helpful. She was thorough, detailed and went above and beyond to make sure all my needs were met. Highly recommend working with Shannon at Ashley Furniture!
Ordered 2 bedroom sets got the beds just fine waited another month for the night stands when they came they were scratched up i refused the delivery and they delivered another set 2 days later only this set had 3 loose handles and 1 broken upside down handle. Called customer care 3 times left a message with a call back number 2 of those time and still no call back. I love waiting around for scratched or broken furniture that you cant seem to get fixed. Never buying from here again. Thrift stores have better quality
If I could give zero stars I would! This company is completely incompetent. They use so many different systems that do not talk to each other. Dealing with delay after delay. Being overcharged on things I ordered or items added that I did NOT order so having to get refunds. Ordered over $7k worth of furniture back in August with the expectation of delays. It’s been so ridiculous dealing with this company. Started getting furniture delivered piece by piece. Got so many text messages to schedule delivery’s for furniture I already have. These guys would show up to deliver dressers or nightstands that’s already been delivered despite telling them dozens of times I already received them. Waiting on two more items. Scheduled my daughters bed two days ago to be delivered today from 8-11. Rearranged my schedule so this could take place. It’s now 4pm and after speaking to 3 different people at the store and distribution, someone FORGOT to put the footboard on the truck. So it couldn’t be delivered today. I did not receive any phone calls, text, or emails of this fact. These people have been texting me 10 times a day for over a month but didn’t have the curtesy to let me know it wouldn’t be here. Then instead of going to get said footboard and delivering it, I now have to wait another 2 days and rearrange my schedule AGAIN and hope they actually do their job and show up. I will NEVER buy from them again and will NEVER recommend this horrible company to anyone. The value of common curtesy and someone’s time is no longer there. To me personally, those two things go a longer way than the price of something. The value of a customer. That’s definitely NOT present with Ashley Furniture!
If I could leave zero stars I absolutely would. This company is completely incompetent. They use so many different systems that do not talk to each other. Dealing with delay after delay. Being overcharged on things I ordered or items added that I did NOT order so having to get refunds. Ordered over $7k worth of furniture back in August with the expectation of delays. It’s been so ridiculous dealing with this company. Started getting furniture delivered piece by piece. Got so many text messages to schedule delivery’s for furniture I already have. These guys would show up to deliver dressers or nightstands that’s already been delivered despite telling them dozens of times I already received them. Waiting on two more items. Scheduled my daughters bed two days ago to be delivered today from 8-11. Rearranged my schedule so this could take place. It’s now 4pm and after speaking to 3 different people at the store and distribution, someone FORGOT to put the footboard on the truck. So it couldn’t be delivered today. I did not receive any phone calls, text, or emails of this fact. These people have been texting me 10 times a day for over a month but didn’t have the curtesy to let me know it wouldn’t be here. Then instead of going to get said footboard and delivering it, I now have to wait another 2 days and rearrange my schedule AGAIN and hope they actually do their job and show up. I will NEVER buy from them again and will NEVER recommend this horrible company to anyone. The value of common curtesy and someone’s time is no longer there. To me personally, those two things go a longer way that the price of something. The value of a customer. That’s definitely NOT present with Ashley Furniture!
This has been the worst experience EVER!! I was told that my furniture was in the warehouse and would be delivered the following week, after purchase. I had scheduled a delivery but did not receive any information, so I decided to call and check. When I did, I was informed that not everything was in so there would be no delivery. No one ever called me to let me know. Finally the furniture is in and a delivery is set up. Not everything was delivered that day and again I was not informed. The following delivery is set up and part if my furniture is broken and not all the hardware is delivered so not all my furniture is assembled. Now I have a third delivery and still no hardware is scheduled for delivery. I will NEVER order from this location. It has been the absolute worst experience since we moved her.
Paul was an outstanding salesman to us today. From the greeting when we walked in all the way until we were done with the transaction he remained courteous and professional. He made our experience at Ashley Furniture stressless. Keep up the great work Paul. Top notch salesman.
Ruth was extremely helpful, she walked us through the selections and went above and beyond for us to find a couch. She was pleasant and also knowledgeable and listened to what I actually wanted and was looking for. I’m glad we stopped in because now you guys have customers for life. Thanks so much Ruth you’re the best !!!!
I have not shopped for furniture in many years and was so happy to be greeted at the door by Shannon at Ashley’s in Fredericksburg,VA! Shannon made my shopping experience fun and validated my choices. She quickly identified my style interests in furniture and guided me to just what I wanted. I was thrilled with the quality of furniture and the great “sale” prices. Added to that, I was so pleased that all items were in stock and will be delivered to my home within a couple of days following my move from CA to VA. Shannon is a Shining Super Star and represents the best in Outstanding Guest Service! Sande
It was quick and helpful!
Hanna was amazing! I had some struggles with a new Ashley Credit card. Hannah was very patient and kind, and took the time to do everything she could, and waited with me while I got it all resolved. She exceeded my expectations, and in this day and age of practically NON EXISTENT customer service, that is major.
I would suggest looking into the third parties for moving and assembly that you employ because this is absolutely unacceptable. We will be coming after you if we do not hear back from them VERY shortly. This is on you for finding people who could care less about damaging walls, floors and leaving trash behind. Especially trash small enough to be a choking hazard for the 1yo I have at home. I have never been so appalled by the lack of care given to a person’s home. I made this unavoidable by moving my vehicle and asking them to come through the garage out of the rain so that shoes could be removed and muddy furniture blankets could be removed before entering the house. They said no we are coming through the front door. No shoes were removed and neither of them helped the other with moving the pieces. Each would carry one piece at a time and barrel up the stairs blind banging into walls and ceilings. They complained that the furniture would not fit at one point. I told them I had measured everything and that if they had centered the bed that it would work well. One guy, instead of asking the other to help lift the bed to move. Decided to shove the headboard side over 10” before coming to the bench to shove that part over 10”. They tried to bully me through furniture inspection. Asked me to sign and rate. I told them I would not rate anything and that they would be receiving a call. They were in and out of the house in less than 20 minutes. What is the rush????? If they had taken their time and worked together This would not have happened. This is on you Ashley Homestore. And it is heartbreaking that we spent hard earned money as an Anniversary gift to ourselves just to be slapped in the face by people who couldn’t give two shits about respect for people and property.
I made my purchase and had everything financed and they gave me an expected date for October 28 just for me to call on the Tuesday of the week of delivery for them to tell me that everything was pushed back to November 19 and the tv stand in April 2022 and I was never notified until I called and now their not taking any calls and I am still trying to call. Then they called to say that they actually had everything except 3 pieces that would arrive next week which completely was contradicting to what they had said.
He’s amazing! Paul was very kind and funny and we enjoyed him as our sales man!
Mikayla Was the associate that help us in our Furniture buying needs! She was attentive and not pushy! Very refreshing experience in a sales atmosphere! thank you for the lovely couches we love them!
When I initially wrote my 1st review a week ago, I was pleased. Today, however, I am totally dissatisfied with the service I received. I waited for all my pieces to be available for pick up. Was told all items were available. Drove an hour and 20 min just to find out all the pieces weren’t there. Asked for a refund and was told it had to be approved and I may be responsible for a 30% restocking fee. How is that possible when the item wasn’t there? Totally disappointed and wouldn’t purchase anything from this store EVER again. Hopefully, I receive a refund. I really wished I checked out the BBB reviews before making this purchase. First impressions are lasting impressions. Totally disappointed and want my money back.
Amazing experience and great staff! Shannon was absolutely amazing and helped us with choosing the right table and sofa. So glad we decided to stop in. Would definitely recommend Ashley’s above any other store. Thank you Shannon!!!!
Super friendly, knowledgeable, and helpful!
Logan, thank you for been so helpful with my purchase, your the best!
Logan was very helpful and patient. I’ll definitely be coming back.
Hammid was fabulous! He understood what I was looking for and that I am NOT an interior decorator! He even helped with color matching. Not pushy, just helpful and very personable.
Disappointed, went there looking for a sectional. A lady working there came over to see what we were looking for but ended up pointing around the entire store. She was rushed and left saying she'd check on us in a few minutes. After walking around the entire store not being able to find what we were looking at with no assistance we left. That lady that greeted up was still at the front of the store. It didn't appear that she was busy at all but never actually provided any assistance. There are other stores that want my money so never returning.
I have had the absolute WORST experience with Ashley Furniture and T&T Distribution!! I went to Ashley in May 2020 to purchase a living room set. As of today, I have received two damaged cocktail tables, one damaged end table and FOUR damaged loveseats!!! I have requested a refund for the loveseat because it has been a year and a half and I am still receiving damaged furniture. I was told that Timia at T&T denied my request and said they want another opportunity to deliver the loveseat. I informed them I am not interested in taking off from work another day to receive damaged furniture that is already paid for. I just want a refund and for this to end. I have contacted Customer Care many times and nothing has been done. I have contacted Ashley Furniture's corporate office as well as T&T Distribution main office. This entire process has been a nightmare that needs to end!!!
Rachel was amazing and she answered all my questions!
I went to Ashley and worked with Hamid. He was very knowledgeable on what he was selling. He was able to find me furniture that I loved AND made sure plenty were in stock— I received my bed set and dinette in less than two weeks and they’re AMAZING! I will be back to see Hamid soon for a mattress.
Enthusiastic and knowledgeable
Ordered Furniture in April of 2021. Parts of my bed were delivered in June, had to sit against my wall for 3 months because the headboard was on back order. We had to sleep on the floor. I picked up the headboard from their warehouse in September, opened the box to find out it was broken. Ashley won't do anything. I would have been better off buying from Target or Amazon. If you want delayed, broken, and cheap looking(yet overpriced) furniture shop at Ashley. Next time I'll go to Value City Furniture.
Markeez did an amazing job today he is a pleasure to work with.
Rachel went above and beyond helping to answer my questions and assisting through the filling out of forms to complete the purchase. She helped me try a couple different pieces of furniture as well. Her associate Hannah I also helped.
Rachel helped us find the right mattress in a short amount of time with our small budget. Great experience overall! Thanks :)
Great experience! Thanks!
It was excellent experience of purchase with Markeez in the store. And, everything was delivered in only one week time. Fabulous job! Congratulations for all at Ashely! The Store is great with so beautiful options. Ashley Fredericksburg, Keep up the Great Job!
I worked with Hamid the other day. Ashley hasn’t earned my loyalty— HAMID has earned my loyalty! I will 100% be back solely on Hamid’s customer service. He was so patient and helpful when I was picking out a mattress. I ended up going with a Tempur-pedic mattress and I’m so excited. I’m redoing my basement and will be back to see Hamid for the furniture when we start. 5/5 recommend Hamid.
Hamid is the best and respectful employee I love it.And thank you so much for your help.
They do not answer phone calls or return calls. They have lost me as a potential customer. There is no customer service
Our sales associate Markeez made our experience welcoming and very informing. Highly recommend going to him and going through purchase and questioning.
Amanda was a great help to me during my purchase today. She was very patient with my 3 year old daughter and myself. Thank you so much for your great customer service and making it better.
After the first salesperson didn’t want to help us this gentleman was kind ,considerate, patient,and helpful. He deserves employee of the month.
This is a highly recommended company. The staff were very helpful and friendly. The price was very competitive and delivery was on schedule and efficient. Excellent service and good quality product, especially for the price.Jessica is so nice! She help us in what we need. Thank you! 😊
Jeff R was great. Very helpful answered all my questions.
Jessica was so much help! She knew exactly what I was looking for. She helped us find all the pieces that we needed to complete our bedroom. All for a great deal! It was a steal
Paul at the Fredericksburg Ashley Home Store was super awesome and helpful! This is our first time going through this process and he definitely made us feel comfortable. We’re super excited to receive our furniture.
Tessa was the best, we needed to furnish 3 rooms for my mothers new home and she worked with us for hours answering all of our questions. Great asset to Ashley furniture. We will be back and use her again.
We’ve been Ashley customers for years and most of our furniture is Ashley. After several years of owning our bedroom furniture the knobs on our dresser are just peeling off (the metal is just ripping in half). Simply need to purchase replacement knobs. It has been 3 months. We CANNOT get a response from anyone. We call the store, no answer…walk in, they want the original receipt for the furniture we purchased 3-4 years ago and still can’t simply sell us the knobs. We made a claim, they lost it. Called again to make another claim, permanent hold. NO customer service. Absolutely awful. Is this company closing? Going bankrupt? Something is happening. Why else would they treat their customers or source of income so poorly? No more Ashley for us.
Ruth at the fredericksburg home store was very helpful and prompt. And I was able to pick up the same day!
See Ruth for all needs. Humble and willing to help no matter what. A true teammate !
Shannon was quick to show me exactly what I was looking for. She was knowledgeable about the products and was able to show me what would look great and work in my living room . I will be returning to finish furnishing our house .
The sales rep was very knowledgeable. She was a stellar salesperson and an asset to ashley HomeStore. She listened to our needs and was instrumental in accommodating our purchase. Because of her, we would definitely recommend Ashley HomeStore and will be back.
Ruth was amazing!! She was very helpful in assisting me. Answering all of my questions and exceeded my expectations. I came in to purchase a loveseat and she also gave me so much insight on what I really wanted in a bed as well!! Excellent customer service!! Keep up the awesome work!!
Shannon was excellent! I must say her efforts were unparalleled. Jeff R. also assisted in getting me the deal of deals. Salute to these fine people. Job well done.
Paul was extremely helpful and patient with me when searching for a couch. He was willing to move tables, rugs and do measurements with pride. It was a great experience. Will be returning for future purchases.
My salesperson was Alyssa Sicari and she was amazing to work with! She was very knowledgeable, friendly, and genuinely excited to make my purchase a smooth transaction. I had purchased a chair and decided I loved it soo much, I had to have another one. I did not have an item number, a SKU number, nothing… Alyssa asked me for a picture, and then searched the site and found it in less than 15 minutes! When I ordered my first chair, it took eight weeks to get it. Alyssa went above and beyond and found my chair in a local warehouse! I was able to pick it up the next day. That being said, when I think Ashley HomeStore, I think about Alyssa Sicari and her wonderful customer skills. I’m currently looking for a farmhouse table with benches and I will absolutely purchase from Alyssa!!
We have not had a great experience with this place over all. The first time we went to this store no one a knowledge me and my husband we literally stood out in the middle of the isle while workers ran up to other people and help them. Even the manager snapped at one of the workers to grad balloons and get to the other couple that just walked In after us right away. Still standing in the isle the manger finally noticed us and said oh I thought I saw you here before and figured you were not going to buy anything. I guess we didn’t look like the type of people that would buy something! So fast forward to this year we went back needing a table it took a while for anyone to acknowledge us again but when someone did they lady that helped us was really nice and professional. So we got a table set and in a few days it was delivered…but they forgot the tool kit to put it together so we were told they had to order the screws and it would take a week. So we are currently sitting at week three and nothing has come in and each time we call we just get the run around. At this point I want to tell them to come get the set and refund me. Very disappointed and super frustrated!!!
Great place, easy to deal with. Lots to choose from.
We were looking for new living room furniture and had Alyssa as our sales representative. While we did not end up buying from Ashley, we really enjoyed working with the rep. She was very sweet and attentive! I am a very frequent shopper at Ashely and do love their furniture over all!
Jeff helped me and he was wonderful. Very nice and knowledgeable.
My experience at Ashley was amazing! Customer service was incredible!
Halim helped me find the perfect living room set for my budget and decor. He was patient and explained all the details. I highly recommend him. Thank you Halim. I will be back for more furniture soon.
The 5 stars are for Christian Hunt. She was excellent to work with. She is outstanding as a salesperson. Ashley Furniture needs to work on their billing. It takes forever for them to prepare the bill and actually give a person a receipt.
The world most disgusting and horrible experience of my life. The delivery was not on time, wrong items delivery, and after 4 months of the purchased I am still not able to get my invoice/receipt. I have visited them 4 times and called more than 5 times the customer service. Still waiting to get my receipt and refund. Shame
They give CDLS to anyone these days....watch ya kids, pets and mailboxes cause they dgaf...its not jus today but yrs of watching them drive and sharing fuel stations with them... RECKLESS aint even the word....jus slow down before someone gets hurt
Fredericksburg, Va. We had a very nice salesman and nice delivery guys but the worst customer service ever! Had a piece of furniture delivered that was damaged. Was told we would hear from customer service about repairs. That was almost a week ago. Wish I had just refused the furniture! Currently on hold with customer service for over an hour. Husband has left several messages and we haven’t had any returned calls.
Great place to shop
Fatima was very helpful and patient.. it took me a few days to decide on purchase, but she ensured I received exactly what I wanted.
I went in not really knowing what I wanted. The girl who helped me, Fatima really knew where to guide me in picking out the furniture that worked best for me. She was super sweet & friendly. If you ever go to this location, I suggest asking for Fatima.
Thank you Markeez!!!!! For assisting me with my design ideas and numerous questions. I had a great experience selecting my furniture at Ashley furniture.
Fatima was amazing! Very helpful and amazing customer service!
This was one of the best experiences at Ashley. Shannon was very friendly and attentive during my shopping experience. I would definitely ask for her on my future purchases.
Markeez was very helpful and friendly. He answered all my questions. Aloud me to take my time to browse store and think about my purchase.
Justine was a huge help in helping me find furniture for my new apartment. I love it and can not wait for my furniture to be delivered to my apartment.
Solomon was my salesperson and I could not be happier with ALL the help I received. He was informative, attentive, and thorough. I came back the next day after my initial purchase and asked for Solomon and made another purchase. He is my go to man at Ashley’s... excellent sense of humor as well.
Amanda was AMAZING! We ran errands after leaving Ashley and got home late that evening and when we went to the bedroom to finally head to bed, I can’t tell you the amount of disappointment we had when we realized we wouldn’t be sleeping on our tempurpedic mattress. We quickly called Amanda the next day to let you her know we would be in to purchase it the next day!
The salesperson went out her way to ensure I got what I wanted. Amanda was very friendly and helpful.
Worst customer service of any company I have ever purchased from. Was told we would have our furniture over a month ago and started the refund process over a month ago. Still haven't ever gotten a call back after leaving a message in the refunds department about half a dozen times. Spoke to a supervisor, Vicky, who personally assured me of getting a call back this week and no success on that either. Called again and was told supervisors are busy at the moment and the refunds department is not answering. I could not be more dissatisfied with experience.
My husband and I came here (Fredericksburg,VA location) to purchase new furniture for the entire home to be delivered in a couple weeks. We had the best home furniture consultant in the building I'm sure. She let us voice what we were looking for and even when it didn't make sense, she gave suggestions. Everyone in the store today was great but she was with us the entire time (poor thing lol)... She gives it to you straight and doesn't sugar coat things and has a great sense of humor! Ask for Tessa Hatfield if you want a great buying experience... I hate shopping and she made this shopping trip worth it! Also want to give a shot out to Jeff, you were awesome too! Thank y'all so much and we are really looking forward to our beautiful be furniture. If we need anything, we will definitely be back!
I never write reviews but I don't want anyone else to make the same mistake we did. We purchased a sofa from this location. Was told we could have it in a week. This was 6/10. It's now almost September and we only have half a couch. We have been on the phone constantly asking what is going on and we just get every excuse you can imagine. The item didn't meet quality control (we have heard that 5 times which can't be true that you have rebuilt the same couch 5 times), there was a glitch in our computers system, communication didn't get to delivery. We have heard it all. Meanwhile the half of the couch we do have is unsittable and when you do it creaks like we've had it for years. We have rearranged our schedules for each delivery date only to not have anything delivered. This location is by far horrible and so much so that we don't even want anything from the company ever again. Even ordering online. We came to Ashley because our friends raved about them but they obviously were NOT talking about this location because we feel like we were scammed out of our money. Please do your research before you buy. Stay far away from this location.
Ordered back in June. Was very clear with the sales representative that delivery date was part of reasoning for selecting this sofa. They assured me there was no problem. The date came and went without any communication. I called myself and was informed that the date was moved almost a month later. Second date comes still no communication from Ashley. Date moves again. At about the third call, I am told they received multiple defective products causing the reschedules. At this point, I get several rounds of notifications that my delivery is scheduled for a particular day only to be called the day of to inform me they are canceling my delivery. I attempted to cancel my order, but am advised that all sales are final, despite missing every promise they have made. They seem to say what they need to to make the sale and their lock you in strategy appears designed to allow them to operate with zero accountability. Most of their customer service staff is friendly though.
I am really disappointed! I ordered a bed and a mattress a month ago but I still didn't received it! I called to the store and their response was they are still waiting on the order, and may take another month. How cruel is that? I am sleeping on the floor because of their negligence and bad customer service! I will never order from this store.
The salesperson was very friendly and professional and helped me a lot I believe his name was Hamid, he gave me the best deal.
A JOKE played with MY MONEY!!! DON’T GO FOLKS!!!! OMG, what a disappointment and comedy of errors…. 1st - I bought my couch during an “overnight delivery” sale (what a joke!!! )…. Don’t be fooled by that ploy The salesman was good, the shopping experience was fun……. and that’s where it ended …. 2nd - the salesman stated the delivery would be less than a month but no word re: this date when it came and passed….To find out information on my furniture… I left messages to receive a call back (why does Ashley state they will return your call???? When they NEVER will); I tried different times of the day…. Finally I sat and waited for 1 hour on the line to get NO ANSWERS RE: MY FURNITURE. People were nice but information was not helpful…. “BECAUSE OF COVID, etc etc etc” 3rd - I took about 3 months to receive all pieces of my couch at a time … each delivery I had to set aside a 4 hour period, they request a 12 hour period. 4th - 2 of the deliveries should not have been needed because they had all the pieces but the communication and orchestration of the delivery was very poor 5th - the icing on the cake was that Customer Service sent me a survey which would not GO THROUGH 🙀 DON’T DO IT, unless you have a lot of time and patience I’m being nice by giving a 1
Not honest. Was told everything was in the warehouse and would be delivered today. Only parts were delivered and some items were not assembled, still in the box. After waiting for a month, I think it's time to cancel the rest and find another store. Very unfortunate.
The worst experience of my life I would never ever again buy anything from them. Worst management customer service was horrible been lie to from sale rep to manger order my furniture on may 4th 21 still not complete delivered with damage end tables and tried the center table 4 time still bring it damage and broken
Please, don't waste your time buying furniture from this place. I ordered a living room set in store. Waited awhile for the furniture due to pandemic, which was fine. Finally, first delivery was here and it was the wrong furniture, brown versus black. Angry, but the customer service person said she will handle and I will get correct furniture within a week. Second delivery, my furniture was damaged and was advised they cannot deliver. What? Okay so after that, I spoke to a customer service person who said "I'm sorry, we accidently ordered 2 loveseats versus your couch," Which was a lie. I chatted with customer service and was told I had to go into the store to handle. I immediately asked to speak to a manager. Here comes the manager with no care, no empathy and not once said sorry nor tried to help. He was not manager material at all! So since then, I still have no couch and I've been trying to contact the store, corporate, and Customer Care..nothing! It has been 7 days due to their error and I still have no couch, no one contacting me back or no refund...nothing! Please DO NOT waste your time. It's better to deal with a company that cares about their customers. I wish I would've read the reviews prior..They are awful yet so very TRUE! Worst Experience EVER!
!!!!!!DO NOT BUY HERE!!!!!! They lie to you saying the furniture will be delivered 4 weeks after placing your order(my case). I waited for 18 weeks for my living room furniture to be delivered and guess what happened!, they delivered the wrong pieces. I ordered a sectional, they brought the right model but the wrong configuration. The corners are inverted because the so called furniture expert placed the wrong item numbers. Their own people who made the delivery said to me, “they can’t take it back because they delivered the correct items that are in the order”. It has been 2 months since the furniture has been in my living room, I’ve been calling every single week to get the right pieces. Now they want to charge me 15% for restocking, pick up for the wrong furniture and another delivery fee for the correct pieces. Doesn’t end there!. It have been 3 additional weeks for them to take the new order documents to I don’t know whom to sign the paper and get the correct items delivered to my house. Now they are saying that they can’t guarantee the delivery in the next 18 weeks because of high volume! I’m tired of calling, I just called corporate and submit a complaint to the BBB and the Virginia consumer protection department.
4 months later and I haven’t Received my furnitures..! Costumer service is not very helpful never answer the phone…! 😡😡😡
Buying furniture is not something I consider to be fun; however, I did enjoy working with Justine at the Ashley Furniture store in Central Park. She listened and only showed me sets that really fit my needs. Then, she still allowed me space to take my time and be sure about my choices. I felt no sales pressure—just courteous service. While I stand by my review on Ashley. I have to say that customer service after delivery leaves much to be desired. It took two months to get a part that I was told, incorrectly, would be delivered to me. It was only sent to me after the store manager got involved. Also, I’ve been asking to get my loveseat checked for abnormal movement since a week after delivery. First, the store made the request several times to no avail. Then, I called customer service. Thus far, I’ve been only met with requests for pictures and videos of the item without any indication of action to resolve. And, the representative was not pleasant. I understand that she may be handling issues most of the time, but it is supposed to be customer service.
Was looking for furniture...what we were looking for wasn't available, meh
Do not buy any furniture from this place and most importantly do not purchase the extended warranty/insurance on your purchase. My mom got a lift recliner and got the extended warranty/insurance and her chair broke in March 2021, 2 months later someone finally came out to look at chair and ever since we have been getting the run around, excuse after excuse to totally not even answering our calls. My mother is disabled and she cannot use a regular recliner. Her legs and feet swell so bad they turn purple and then she ends up going to bed extremely early just to put her extremities up because they start hurting. It is totally unfair how she’s being treated. I have also contacted 2 news places to hopefully get her story and situation out there. People DO NOT go there!!! You will find out how rude and cheap they are.
Worst customer service / product / delivery experience of my life! I Wish I could give them zero stars! Let me start out by saying that I worked retail/design services for a furniture company for over 10 years. I am not some crazy person with outrageous expectation of how a customer should be treated. I am 6 months out from placing my order. I have an adjustable bed that falls down every time we put weight on it, a remote to that bed that has a defect battery cover and wont close all the way AND NO COUCH! Ashley of Fredericksburg has delivered a damage couch to us 3 times now. We requested a refund and they will not issue one! Can you believe that?! We have spent countless hours between the store management, "customer service" and the delivery team. I put "customer service" in quotes because they aren't serving any customers! We go weeks without any word from them, followed by a phone call or email of alternating between our couch is discontinued and we will get a store credit to Good news! its back in stock and we can deliver this week (followed by a damaged couch or NOTHING AT ALL!) . We have demanded, begged and pleaded for our money back as after 6 months we do NOT want a store credit to begin this process all over! We want clean cut and no ties to Ashley furniture for the rest of our lives. BUT NO! Ashey's policy prohibits this. NO REFUNDS EVER!!!! EVEN IF THEY ARE AT FAULT. We are filing a consumer complaint with both the BBB and the Attorney General's office. I am hoping to prevent anymore poor souls from going through this! Please take my word for it and go somewhere else!
Plz don’t waste your money on Ashly furniture. Staff at the sales floor was outstanding but when it comes to your customer service it’s the worst place to be. This is my second time and should of learned the first time when it comes to warranty or exchange on damaged furniture , it’s pretty much thank you for your money but now we won’t help you fine a solution with your purchase. If I could give this company a -1 star I would. What a waste of my hard earned money 👎🏽👎🏽. Update 07-27-21 it’s sad once I want on father on reviews and saw that I’m not the only one that has had a problem with my purchase. I seen that everyone that has had a bad experience, see the same reply with the owner. I have reached out to there contact and will update once I hear from them and see if they are really willing to help out. By the way the Ashley furniture I bought my living room set is from “Fredericksburg Central Park” beware of that store if you plan to shop there.
I walked in quickly and dashed to my left to avoid sales associates. Ruth eventually tracked me down, and I'm glad she did! I would not have known about the promotion. I went back the next day with my wife and we got a new living room set. Thanks Ruth!
I am very pleased with Amanda at Ashley Furniture Store, Amanda has been Professional, Understanding, and caring with issues I have experienced with Ashley Furniture, Amanda knows how to deliver on her performance when it comes too customer service, I have had managers who just totally ignored my issues, and those managers are ( Adam, Nicholas, and Robert,) if you are shopping at Ashley Furniture Store in Central Park, don't Deal with them, I recommend you ask for Amanda, she is will give you the Best experience for your home shopping needs, she listens, and take your ideas and concerns very seriously, Amanda will go above and beyond for you to make things right, the woman knows her job inside and out, she puts the managers to shame, Amanda truly deserves to run Ashley Furniture Store herself, your experience will be unfortunately, my next purchase will be dealt with by Amanda. So if anyone in the corporate level of Ashley Furniture Store in Central park sees this, your business won't strive for long without Amanda, she is equipped fully and mentally for this job. You'll be a fool if you don't recognize her worth. I praises all of my home buying experience to Amanda. Thank you Amanda for a job well done. I wish you mich success.
This was the best experience I’ve ever had buying Furniture! Amanda Henley my sales lady was so knowledgeable and helpful throughout the whole process of picking out every detail. I highly recommend going to Central Park Ashley Home Store!!
Tessa was my contact at Ashley Furniture and I couldn’t have asked for a better representative. She was super helpful and anything she didn’t know the answer to she found out for me in minutes. On top of also being patient with my meandering, she was very personable to myself and my two boys. I would not have had the enjoyable shopping experience I had with another associate. Super thankful for her help through the process.
If I could give no stars I would. They delivered damaged furniture to my home and then tell me they can not take it back to call the customer service number. To be even more inconvenient when I called them, I had to take photos and email them in for a claim. WHAT!?!?! I have since emailed them for an update to get no response or update as to when my replacement will be delivered. UPDATE 9-15-21 I received a “new” mirror for replacement and it is also damaged. This is beyond ridiculous.
Purchased two club chairs which were promised to be available on a certain day by sales representative Margret. Drove 15 minutes south of the store to pick up from their warehouse and was informed they are not available. Drove back to the store to advise my sales person Margret they are out of stock. The manager advises me that they are in stock, but I have to drive to the outlet. Drove to the outlet 15 minutes south to be advised that they are out of stock. Drove back to the original store to then be told I would have to wait 3 months for them to be available. The store offered me a refund which will be made in 7-10 business days. In reading a couple comments, it appears this has happened before. Margret and the manager seem to be nice people. Ashley does not appear to be organized and or give their employees the ability to do right by the customer.
Fatima was excellent! The entire process was smooth, quick, and hassle free.
Justine was our sales/customer service representative at Ashley HomeStore, Fredericksburg, Virginia. She was welcoming; polite; caring; knowledgeable and professional. She answered all of our questions and helped us find the perfect dining room table with matching chairs. The credit check and financing was quick and seamless. We will shop for more furniture here again.
Very poor customer service. I bought a furniture and sales rep assured me that it will be delivered within a month. 3months and haven't received the furniture. I went to the store in Fredericksburg were l made the purchase and they had no clue what they were doing. I called customer service and canceled the purchase.
Do not buy anything especially the extra warranty. They give you the run around and take months to fix any problems. We have been waiting since March for a part to be replaced. When you call Ashley HomeStore, all they say is there is nothing they can do. They sell the warranty and will not even call on your behalf to see if there is anything they can do. I have an email stating the “retailer”, which is Ashley HomeStore, has been authorized to order the part. All they do is point back to the warranty.
I purchased a bed from Ashley on 05/26/2021 that was PROMISED by the salesman to be delivered by 06/22/2021. I tried calling numerous times. I was only able to get ahold of someone once recently who advised that my mattress/ box spring delivery date is now 07/06/2021. I'm upset that I asked BEFORE purchasing the set is he could assure me of the delivery date as I recently moved and threw my old bed away. I figured a few weeks on an air mattress would be tolerable. Here is it the day the set is supposed to be delivered AGAIN and NOTHING. No one will even answer the phone. Highly disappointed and will NEVER do business with them again.
I would like to express our appreciation to Amanda for taking the time and informing us with our furniture purchase. Her customer service and knowledge helped us make our decisions and the time she spent with us was greatly appreciated. If anyone is in the market for new furniture please ask for Amanda at the Fredericksburg (Central Park) store. She was great!
On April 20th, I purchased a new sofa and recliner. The sofa was scheduled to be delivered several days later and the recliner wouldn't be available until May 20th, per Ashley Furniture. We signed up to pay the delivery fee of $179 for the sofa, but informed them that we would pick up the recliner on May 20th. They assured me that they would call as soon as the recliner arrived to their warehouse. April 24th, the sofa was delivered and the recliner part would not recline. I immediately called the store to let them know and left several voicemails with no return call. Fortunately, my handy dandy sister fixed it without a problem. May 20th came and went with no calls from Ashley's. I left 4 voicemails with no return calls. My sister contacted the head office and just received emails that read, "Give us 72 hours to process." Nothing. Calls, FB posts, tweets, and emails were ignored completely. I went to Ashley's the first week in June and they "Couldn't help because their system was down, but we will write it down and turn it in. Expect a call within 72 hours." Nothing. This past Monday, I made another appearance at Ashley's and wasn't nice this time. I told them I didn't WANT this invisible recliner anymore and I want to be credited for the recliner since it's been almost 2 months since when I first ordered the furniture! Guess what?!? "Our system just went down this morning, but we will write it all down and have the executive board review your request and get back to you within 72 hours." The next day (Tuesday), I received an email letting me know that the recliner will be delivered on July 1. First of all, I said I didn't want it anymore. Second of all, I had originally said that we were going to pick up the recliner to avoid the delivery fee. Called Ashley's again....no response...no return call...no return emails. So here it is...July 1st....got the recliner...leaving it in the box and my awesome brother in law is buying it off of me...we just decided to be done with this ongoing mess. They are a bunch of crooks with zero customer service skills. I should have NEVER gone here!
Worst furniture place ever! I waited for 2hrs to receive a bed set at the distribution center. They act as if they don't have enough staff working to help get stuff out more quickly. The lady in the office kept telling me they still pulling your items. It took 2hrs to pull 9 items is ridiculous. I don't know if they don't have enough people working there or how their system is ran but they need to improve it fast!
Wonderful customer service. listened to needs and took me to the exact places I needed to go! Helped in all aspects of furniture purchase!
The sales rep was Great!!
Recently bought a bunch of different pieces for a new home . We worked with Tripp Herndon and he was nothing short of amazing . Myself being in sales for the last 15 years I have a deep admiration for a good salesperson and can spot the bs a mile away. Tripp was transparent and incredibly informative throughout the whole process , even though I know I probably spent a few dollars more here it was well worth the service I received from Tripp. Will definitely be using him and Ashley furniture again in the near future . Thank you Tripp for an awesome experience that I initially dreaded but you made it seamless.
Aida was very helpful she works at the Spotsylvania, Va location. She made sure I was satisfied with what I wanted and was able to give me different options. I was undecided and she was very patient. I would recommend her and return to her in the future.
Why won’t you answer your store telephone?
Sketchy. Find something you like, then look for the same item on the ASHLEY WEBSITE. I found a table with a tag for $1799. $529 on their own website. I found a couch for 4979 (just the couch, not a set), $1458 online. I didn't ask anyone about the discrepancies, I got out of there because I was sketched out.
Ruth is a professional and very helpful in pick our piece of furniture
Very poor custom service!! You can’t get anyone to answer the phone at this location, you have to go into the store to get answers. Even when you leave messages they still don’t call back. Very frustrating when you just want to get the missing piece to a set ordered.
Ruth was awesome! She helped me pick out two rooms furniture and I was so happy with her friendly personality! Definitely ask for Ruth!
Worst experience ever! Services bad people are horrible never again! They want you to purchase products BUT once it’s delivered your screwed you get no support for your furniture after that it’s like screw you thanks for your money! 6k worth of furniture down the drain and no help because it’s been delivered and in my home! So here’s customer service number it’s out of our hands!
Mohammad was awesome. Very helpful, patient and even help a purchase that I had no plans on getting. Great guy.
My mom recently broke her leg and had to be put in a rehab facility for 6 weeks. During this time, we sold her home and bought a new, one level home for her. She needed new furniture so I ended up at the Ashley Furniture Homestore in Central Park. Amanda was amazing! Not only was she patient, she made fantastic recommendations and was extremely knowledgeable about mattresses! I will continue to shop here for my mom and myself. Highly recommend
Sales associate amanda did amazing great experience all around
Halim B. helped my wife and I right away and showed us exactly what we asked for. He was really nice and made our experience at Ashley furniture store a good and comfortable one.
My shopping experience at Ashley HomeStore was awesome. Amanda Henley made the experience awesome, with her attitude, knowledge, and personality. From now on , when I need furniture, my first choice will be Ashley HomeStore. Your company should be proud of Amanda Henley, she is a true professional!
Osiris was very personable and helpful during my visit to the store. He was patient and showed us numerous options for what we were searching for. I appreciated his professionalism and positive attitude! This store also had lots of nice and on trend pieces that I think will look great in our home! We also worked with Margaret today and she was very welcoming and helpful. She and Osiris make a great team. I appreciate the patience and effort to help us!!
Halim was very helpful
Very nice furniture, a little pricey
Nice furniture store; a little overpriced
My sister bought a living room set at the Fredericksburg VA Ashley HomeStore in April. The recliner sofa was delivered and set up and it didn’t work. She called and left a message. I came over and fixed it but they never called her back so for all they know she’s still got a broken sofa. The recliner chair was supposed to be available for pickup by May 20. 3 weeks later and no word from them. She’s called twice about that and left messages. That is THREE unreturned phone calls about a broken and incomplete living room set. She’s made 2 payments and a down payment already for furniture she hasn’t received. This is THEFT. She is a hospice nurse and a single parent and she deserves better. I will continue to call, tweet, and leave reviews everywhere I can until this is resolved. And don’t reply and tell me to call. Her name is Gina and she bought a living room set from you and has left 3 messages. Do your job and figure out how to contact her and fix this. And you had BETTER give her free delivery and a partial refund at the very least.
My sister bought a living room set in April. The recliner sofa was delivered and set up and it didn’t work. She called and left a message. I came over and fixed it but they never called her back so for all they know she’s still got a broken sofa. The recliner chair was supposed to be available for pickup by May 20. 3 weeks later and no word from them. She’s called twice about that and left messages. That is THREE unreturned phone calls about a broken and incomplete living room set. She’s made 2 payments and a down payment already for furniture she hasn’t received. This is THEFT. She is a hospice nurse and a single parent and she deserves better. I will continue to call, tweet, and leave reviews everywhere I can until this is resolved. And don’t reply and tell me to call. Her name is Gina and she bought a living room set from you and has left 3 messages. Do your job and figure out how to contact her and fix this. And you had BETTER give her free delivery and a partial refund at the very least.
Amanda showed us various sofas and love seats but never pressured us. She worked with us while we determined which sofa and love seat would be best for us. She was very knowledgeable about the products they offered. She was flexible and helped us complete the purchase the next day over the phone after we had time to measure our living room to confirm everything would fit.
TJ was so helpful. We are moving to VA from CA. Sold most of our furniture in CA, and TJ went above and beyond to get us the things we needed in a timely manner. He was great to work with and really worked for us to meet our needs.
Ordered a couch over twelve weeks ago and still no couch. No they won’t call me back when I leave a message or take my call. This company is terrible. All we want is a courtesy call back to know why our order is taking so long. We will never buy from them again.
I agree with everyone else saying they should have read reviews. I purchased a couch at the beginning of March for over 3k cash. We were told by sales person it would be a delivery of mid to late April. Well, every time I actually manage to get ahold of someone, I am told there is a delay and it will be another month. The latest update I was given said couch would be in May 31. After calling multiple times, I finally spoke with a customer service person who said it would be at least mid June. Then the supervisor told me they might be able to do a split delivery and she would call me back the next day to schedule delivery within the next week.... well guess what, she DID NOT call me back. I’ve called multiple times today trying to get an answer with no luck. So long story short.... they quickly take your money and then treat you horribly when you try and get your furniture delivered within the time frame they sold you on.
I had originally gave Ashley Homestore a 5 star review because they were very attentive when we went in to purchase furniture. We bought our furniture Memorial day weekend and later the same week made another big purchase. We bought two sectionals, coffee table, outside furniture, king size bed w nightstands, bunkbeds, and a twin bed w chest. We received the couches and the nightstands in a timely manner, however the rest of the furniture either arrived separate or has not arrived at all. Our outside furniture wasnt scheduled to be delivered until December. We cancelled that and we did get our money back pretty quickly. We got our nightstands for the master set delivered a while ago, yet we are still waiting for the actual bed itself. We are also still waiting for the bunk beds we ordered which they said would be delivered in September. I received a text recently stating they were still watching our order and hoped to be delivered soon. This was all done after numerous attempts at calling the store and asking for our money back that the sooner delivery dates were changed. Completely disappointed in this whole process of waiting longer than stated.
Should have read the comments here before placing an order for over $5,000 worth of furniture. Dates keep getting pushed back although we were told things were ready. They will tell you what you want to hear to get your money. Lesson learned, will be trying to get my money back.
The ordering process was nice and easy. But they have lied to us time and time again about when our furniture was going to be ready. They will tell you something is ready and then the next day it won’t be ready anymore. They told us what we wanted to hear to make the sale. If I could cancel my order I would and go to a local furniture store and support their business.
I went there to help my mother purchase a new sofa. Experience was fine until we got to the counter to pay for the furniture. The lady was extremely rude to my mother and not helpful at all. If she doesn’t know how to provide good customer service, she shouldn’t be working there.
Amanda was very professional, courteous, and helpful in assisting my husband and I, in choosing the best product for us I would recommend her to anyone. You would be very pleased.
Actually running a few errands and decided to walk into the store located at Fredericksburg VA. We were greeted by sales associate, Ruth. Our 14 yo has outgrown his current bed and we were looking to move him into some6that was not a bunk bed set up. As we walked around we saw Ruth again and inquired about the price of a bedroom frame and sectionals. We ended up getting the bedframe, night stand and chest. She treated us and all the questions and uncertainty we had, cause we were kind of all over the place, with such ease and professionalism. She had answers and in having those answers made the whole process of buying very smooth. Literally felt like we had known her for forever. We can't wait until 3 days from today (June 2) when our furniture will arrive. Ruth was GREAT! We will definitely be back again.
We had a great experience at Ashley. We were looking for a new bed frame. After browsing a bit, we didn’t see anything that caught our eye. Amanda was amazing. She listened to what we were looking for, checked stock online and found something that was perfect for us. She definitely went above and beyond!
Great friendly service. No pressure and very efficient.
I cannot find the warehouse on here but this is for the warehouse they always forget everything and this time we had picked up our furniture reclining sofa and got it home it did not work the recliner did not on one side they expect me to pay $75 service fee when it was broken when I received it I even said I can come back and bring this one and exchange it they still have not fixed it yet it’s been over two months I’m very upset I was already promised $200 off of my order for the inconvenience of my first order still haven’t received that the least they can do is fix my recliner they already forgot my parts LOL horrible
Muhammed was fantastic! Very attentive.
Our sales person was perfect--not in your face and pushy, but he knew his stuff. Can't remember his name, but he knew where the cushiest sectionals were!
Ruth was very patient with me as I was very indecisive with so many options. She went above and beyond her job and explained all available options to me to help me stay within my budget.
Amanda Henley is amazing and I will continue to purchase from Ashley with her there!!! She’s incredibly professional and finds anything I’m looking for at the right price every time!
The buying process was great. We were waiting on our home to finish being built so they were very accommodating on scheduling the delivery. Then all he'll broke loose. I have almost half of the furniture that I bought that is not usable because the installers did not put all the hardware in place. Ashley's response:"We have it on order." It's been a month and I have coffee tables I can't use, a Cafe table I can't use, and bar stools I can't use. I phone them again today for about the 4th time, after making 2 in person visits because they didn't have working phone lines, and got the same response. If you want to buy from Ashley, go to the store and find what you want and then order it online from the corporation. The store is a franchise and the corporate customer service can't help you. It gets sent back to the store for their customer service to handle. Photos attached.
It’s quick and easy without anyone bothering you while you look
Great service. Knowledgeable sales force.
Everything was fantastic until I paid. Once they get your money all the customer service goes out the window. I changed the color of my sofa because the sales rep said it was available that day. I was told that all I would be waiting was the recliner which would be 2 to 3 weeks. I recieved no word for 5 weeks so I called. After sitting on hold for over 15 minutes I was told that now I was waiting on the couch that was supposedly available the same day. I would have to wait 6 more weeks. Fast forward 8 more weeks, I still have no sofa. After sitting on hold for 20 minutes I was informed that now I would have to wait another 6 weeks. On top of that, customer service agent wouldn't even cancle the orderand give me a refund. I now have to take the time out of my day to drive down to the store to try and get my money back from the liars. Do NOT ever shop here. They will say whatever it takes to get you to make a purchase and have absolutely zero follow through or customer service once money has changed hands.
Wonderful experience with this location! We had previously ordered a couch from the Falls Church location in October, just to be told three separate times that the order had been delayed before we finally ended up canceling it towards the end of March. We decided to give this location a shot, and our sales rep Tripp Was fantastic! We picked out a sectional that they thought they had in stock, but because we changed the configuration, they didn’t have it and we had to wait on it. We were worried we would be in a similar situation as with the previous store, but we were assured this would not be the case. It was not the case, and our couch has already been delivered. I love it so much, it looks so great in our living room, and it’s only half the price of the couch at the Falls Church location! I also got a text update every week that they were still waiting on our order as well, when I never received any correspondence from the other store unless I called myself. I would 10 out of 10 recommend this location, and I would recommend Tripp as a sales rep any day! Thank you so much Tripp!
If I could give this place a 0 I would. First off, my roommate made a purchase of a couch. Movers were rude and customer service staff was completely unhelpful. Not only did they send in the incorrect couch, but they caused a LOT of damage. We have black scruff mark and scratches all over our walls. We provided pictures to customer service and they said “nah our movers took pictures already and this was not caused by them.” If you want your walls completely destroyed and not paid for by a FURNITURE COMPANY, then this the perfect place to shop👍
The extended warranty is nothing but a scam. they will do absolutely everything in there power not to honor it and the salesperson will smile the whole time they lie to you about what it covers.
0 stars. Very bad experience. We purchased a sectional more than month ago and it never came. We went to cancel and the lady was very rude.
Beautiful and vast collection of furniture. Great service.
Halim was very professional and courteous. I was given plenty of info on all the products, services, and warranties. He explained each of my options and didn’t try to rush a decision out of me. Very great customer service and will recommend him to my friends and family.
Amanda was very helpful and patient with us. She took the time to listen to us, looked at photos of the space we are working with and made several great recommendations that fit our needs. Extremely satisfied with the choice we made thanks to her expertise.
Worst place ever. STAY AWAY. There is NO next day delivery as advertised all over the store. Read the fine print its up to 3 month delivery and that's if your lucky. Still waiting and now just want my money back. Just check the Better Business Bureau - 210 complaints in the last 12 months.
Ruth at Fredericksburg location was fantastic and pleasant. She knew exactly what I came in to look for and was very knowledgeable and honest about the difference in leather and types of leather material.
Ruth from Ashley Furniture was amazing. She helped us all the way through the process. Just fantastic
After waiting 7 weeks for my sofa and loveseat, the sofa arrived broken. Looks to be damaged by a forklift. I have called the Fredericksburg store and customer care repeatedly and am getting no response. I contacted them on the Ashley home page and they say they can’t help as that store is a franchise. I will never buy from them again and won’t recommend them to anyone.
We had another great experience at Ashley Furniture in Fredericksburg, VA. Amanda was our sales rep and she was nothing short of amazing. We needed the same version of our current bed in a king so we knew what we came in for and she made that happen and some! Probably the quickest furniture shopping trip we’ve ever made. We will continue to be Ashley Furniture customers! Excited to get our new bedroom suite.
Ruth was very helpful. Explained the features and made the sale. Wonderful experience. Will definitely work with her again.
The sales lady was wonderful kind honest helpful and will do her best to help you i will come back to het anytime she is a good person to have to work for you all. Thsnk you
Nice selection of furniture. The staff is fine, but I always get the impression that I'm stepping onto a car dealership lot when I go in their store. The prices here are typically higher than competitors.
Ruth was an amazing! She was to quick research delivery and product information. I truly enjoyed my shopping experience.
Ruth Wells was so amazing! I knew what I wanted, she had an intuitive way to show me the things I would like! She also helped us pair 2 separate pieces together. Ruth was knowledgeable and very kind and kept us engaged. She gave us space when we needed it and more options when we needed it. Can’t thank her enough for everything!!
We ordered a sofa and loveseat in October. Due to COVID delays and scheduling which we understand we, we didn’t get any furniture until February. The sofa was delivered with holes in the leather. Ashly acknowledged the issue and reordered. In March they told us it was in. We have texts from them stating it was in and to confirm a delivery for April 10. This was early March. On April 9, we got a text from them confirming a delivery for the next day. The next day came and they never showed up. They now say they don’t have it and it would be May sometime before they can deliver. Multiple calls to customer service are no help. No one seems to care that we travelled for hundreds of miles to be there for the delivery. It wasted our time and money. No requests to speak to a manager or anyone that could help worked. We are now pursuing their “Executive Department” to cancel this order. Honestly, I thought most of the complaints online were just people being unreasonable. Now I really believe it’s just a badly run company. Even if this gets resolved, we have wasted days of our lives waiting for them to show up and many hours of the phone to have a customer service representative pick up the phone. At this point I would never recommend that anyone purchase from Ashley Furniture. Whoever is responsible for running the business should be held responsible for doing a terrible job. More to come... btw, we have pictures of the damages and copies and dates of all the text messages they have left us is case anyone actually cares. I guess it’s time to go to a real furniture store that actually cares about it’s customers rather than just taking your money.
Ashley furniture store outlet I went there and bought some furniture thank you Dominic Great service Marjorie Coleman
setting with a couch that fell apart. so cheaply made but cost so danm much
Amanda was very friendly and made everything clear
Service was very good, product selection was good. Delivery time better than many in the area
Shout out to Tamia, Director of Customer Care, for taking extra measures to resolve a service situation. Many thanks!
Went in to be greeted by someone who cant speak English all that well. I said im interested in getting a bed frame in black and a mattress. He had me running all over the store. Seems he was more interested in selling something then caring about what the customer wants. He was very rude and didn't seem he wanted to help. Anyways didn't have a frame in black nor a reasonable mattress. $1100 mattress no thank you. So i took my business elsewhere and got a medium memory foam mattress and a nice black frame for under $500 with a great warranty. So yeah people do research first. No reason stores all over Fredericksburg is shutting there doors. Because they rude, overpriced and they drive there customers away. I do half to say thank you to Ashley furniture of Fredericksburg for helping me make my decision and go elsewhere. Stay clear people. Keep your money and go elsewhere. Thanks.
worked with Malcolm very knowledgeable and professional
The sales person I talked to named Amanda was very nice and friendly to talk to and she was very informative about all the furniture. Your merchandise is very good quality. I enjoyed my visit at your store and Amanda made me feel welcome and took her time showing me everything I wanted to see.
Very nice selection and great prices! I got everything I needed and my sale associate was very knowledgeable and patient. I'm so excited to get my furniture
The customer service and response is TERRIBLE. I purchased a head board from this store in August, my sales rep miscommunicated information to me about delivery. Then I get the first headboard it looked like it was used, then they delivery another (after me calling multiple times) only to discover that it can’t be put together because the pieces don’t align correctly. I called AGAIN after being on hold and given the run around to say a tech is only in my area 1 day month (I had to call them to even get that information), that is ridiculous and crazy. Very tempted to return it and go with another company. It’s been months since I haven’t been able to enjoy the headboard that was purchased. Definitely won’t get my business AGAIN 👎🏽👎🏽👎🏽
was a good visit will be back today to buy a sofa and love seat
We recently purchased a dining set at the Ashley in Fredericksburg. What a great experience. Ruth was fantastic and made our purchase fun. Thanks Ruth. We will definitely be back for any furniture purchases.
customer service is terrible. every time I've called this week...no one has answered. we were told our address was changed upon ordering...the store never changed it. we were told we would be scheduled for a delivery the following week, the. it was pushed out by a month. we have a newborn and we do not want people at the house. the people at the store just told us to call the warehouse and they couldn't help us.... honestly.....not great customer service. I need to cancel the order and once again... no one is picking up the phone. we used to enjoy providing business to ashley furniture, but this put a very sour taste in my mouth and we will not be returning.
Amanda has been very helpful on both our visits to Ashley furniture store. She is always willing to help but also gives us the space we want just to look around. We appreciate her product knowledge and professionalism. And we also appreciate that she took the time to have a conversation with us even though we were the last customers of the day and I am sure she was anxious to close up and get home.
I have never went to a furniture store to buy items that they have in the store and they give me the stuff off the wall not even offering to package the stuff off the wall to sell it was a horrible experience and I would never ever in my life again shop at Ashley's Furniture
Very informative staff. Nice quality products.
As soon as I walked in the door I was greeted by Amanda with a big smile. I thought that I knew exactly what I wanted but after Amanda showed me around I had some thinking to do. I went home, thought about what was practical for me and my family needs. I returned 2 days later and she was able to answer all of my many questions and made me feel very comfortable. Not only did I purchase a sofa and love seat but I also ended up purchasing a bed head and foot board as well. Amanda made the progress very easy and I will definitely be going back to Ashley furniture and Amanda for my future furniture needs. Thank you Amanda!
Well , if I can give no star I would , this is the worst Ashley store , I order my dinning table set 11/07/2020, they told me it would be deliver by 12/25/2020, I still waiting is been almost 5 months and every time I call them like thy keep saying next month since December like I don’t know I guess they don’t care about their clients,Every person that I talk sounds like they don’t care , I ask to speak to a manager/Supervisor they told me oh they will tell you the same information we have , so I guess they don’t care , I just can’t be talking to them because every time I call them ,they made me frustrated and I don’t need this , I don’t even want the table anymore, my dinning is still empty and I don’t even know where else to call This is the last time I buy from here , This people are very unprofessional and bas attitude.
Ruth was an amazing consultant and really helped us out!
I purchased a sectional at Ashley Furniture in Fredericksburg, VA. The salesperson very much mislead me on the estimated delivery day. He said 30 Nov. It ended up being the middle February. I understand things happen but we were never updated. We would have to call, endure 20-30 minutes on hold, then receive an update that never ended up being true. Once again, I understand things happen but a little communication would be nice. When they finally delivered, the sectional was in the wrong configuration. We sent it back. They brought the corrected configuration but it didn't fit through the doorway. The salesman at the time of purchase assured me that it would fit but that was evidently not true either. I then requested a refund and now about a month later I don't have my money back. The customer service is absolutely terrible and unhelpful. Once again no updates, I have to continuously call and check on the refund status and the customer service reps never have any answers. They usually pawn me off to someone else who doesn't know. Often they promise the refund person will email me a status but they never do. Will they actually refund my money? It seems no one knows. The LONE refund specialist, Journey, seems too busy to actually handle the massive amount of refunds the company must be experiencing. It would be nice to simply receive a short email or voicemail letting me know they have it for action. I certainly feel like I've been scammed out of my money. My advice: Just avoid Ashely Furniture, especially this one.
Bill Kaempffer was easy to work with and spent a long time working hard for us today to help us purchase a new livingroom and bedroom set. We intended to only buy a bedroom set but since he worked us a good deal we bought a livingroom set as well. We can wait for our goods to be delivered!
Ruth was amazing and helped me find the perfect couch for my family!
Customer service was great Solomon did a great job Thank you
Ruth was absolutely amazing to work with, she was patient and helped figure out what would be the best fit for my home a d lifestyle.
Ruth was amazing in helping me purchase my new bedroom furniture with the quickest deliver and best price!!
Ruth did a great job and service was excellent.
Ashley Henley has excellent customer service. She was very fun to talk and text with and kept a smile on my face. She has accommodated me in many ways including making sure I receive my item in a timely manner. She has also stayed in communication and will continue to stay in communication until I receive my product , which is very important to me.
Amanda was our sales rep and helped us find great furniture and home accents that matched our style. Great prices, especially when they're having a 60% off sale. Highly recommend the new store front in Fredericksburg and grab Amanda if you can. She made herself available when we were ready and wondered all over the store for us as we bought things from wall art to vases to succulents to coffee table and side tables!
I had a wonderful experience with Amanda today. She was prompt with introducing me at the door and available for all questions and concerns that I had. Amanda was attentive with checking in on me periodically during my time spent browsing around without being overbearing. I look forward to seeing her during my future visits.
What a tremendous experience! Amanda was incredible. She provided great insight and asked all the right questions to find us the right fit. She made us feel comfortable with our purchase and she genuinely seemed to care about us! We will be back for future purchases and will be asking for Amanda. Thanks again!!!
Amanda was very helpful in helping me pick out a loveseat! I am a first time furniture buyer and she was very knowledgeable towards answering my questions while not being pushy. I am a satisfied customer and looking forward to my furniture being delivered! I would come here again for any future needs.
My husband and I had a wonderful experience (5 star). Ruth met us at the door and could not have been more delightful and helpful. We purchased 2 reclining sofas and 1 reclining loveseat. Anxious now for their arrival !! 😊.
I purchased a barstool set from Ashley furniture special order it arrived with damage to top of two stools and the top of the table I asked Ashley furniture to replace this or fix they gave me four options none of which totally took care of my problem. This was after waiting longer for my order than told leaving two messages on their customer service line and getting no response. Ashley furniture has no customer loyalty and no guarantee for their products. I will never use Ashley furniture again or trivets or any of their other businesses and I will tell everyone I know and post on every social media site that I can what a horrible business they are.
Halim, at this store in Fredericksburg Virginia, was very helpful in guiding me to a sofa recliner that I would be highly satisfied with. He took his time, and I walked out approved and excited for my delivery next month!! Thank you for this excellent service!! GOT MY COUCH. Perfect
I visited the Fredericksburg, VA on 1/19/2021 after seeing a commercial state overstock. I was told items were available. I am now being told it will be 4/15/2021 for delivery. I paid cash of close to 3k included delivery and a care package. This is not acceptable.
Ruth Wells has been an exceptional help with our recent purchases at Ashley Home Store in Fredericksburg! Friendly, straight forward, and always had a smile on her face (even with a mask on)!
Furniture came in damaged and took 9 months to replace. I understand its a pandemic but I was told multiple delivery dates that never showed up. Even got texts that it was in route and never showed up. Spoke with managers who said it was still coming they were just late. Never came!. Multiple return phone calls promised that never happened. Then they show up with another damaged one in which the drivers refused to take off the truck before they showed the damage. They said if it was them they would not accept it. They were the only honest guys I dealt with. The furniture was finally replaced and they damaged the screen door. Two delivery people but they decided it would be best for one to carry it down the basement stairs on his back as the other watched. When he got to the bottom he started to turn around and the corner of the box put a hole in the screen door. I spoke with Dwan the manager on the phone before they left and was promised it would be fixed. Here we are going on 2 months later and I’m told the damage claim was denied because they waited to long to submit it. How is this my problem. I would just like the damage repaired. Worst customer service I have ever experienced in my life. I will never deal with Ashley furniture again. Lies, lies and more lies
Bought a sofa here and Haalim was very accommodating and friendly.
BUYERS BEWARE!!! I bought the Wendota Dinning room set with 6 chairs and a bench spending well over $1,700. I also purchased the protection plan after the sales associate said it would be beneficial also assuring that it would work in any state (we are a military family). Within less than 2 years a chair leg broke off and one of the dinning table legs cracked. Now mind you, this was our formal dinning table only used during Christmas and Thanksgiving. When we tried to use our protection plan they gave us the run around for ALMOST A WHOLE YEAR (not exaggerated). Then today we were informed that they would not be fixing it and refunded our protection plan money. Now I am left with an unserviced broken dinning room set!! I am so upset I wanted to warn buyers so that this does not happen to you! After, this experience I will never shop at Ashley's furniture! They need to be transparent about the protection plans they are promoting and find an honest company to represent them for these protective plans!! Never again!
Place an order November 11,2020 has not been delivered yet the service sucks
Ruth was Absolutely AMAZING!!! Her outstanding customer service and guidance helped my wife and I find the most Perfect couch for our family!! Her sense of humor made our day! Give that woman a Bonus!! Definitely an asset to your company!
Ruth was absolutely phenomenal is getting us EXACTLY what we wanted. She listed to what we were we're looking for and within 30 minutes of walking into the store we're ready to check out 😁 Best furniture shopping experience yet!!!
We went to Ashleys to look at leather chairs and we're disappointed with the genuine leather, pleather combination. You can see and feel the difference. Give us some options of 100% leather or make the game stuff so it doesn't fall apart.
Furniture store
Our customer service agent Ruth Wells was very helpful in finding us the right reveling chair, my husband is so happy!
On January 16, 2021 my wife and I went into the Ashley Furniture Store located at 1461Carl D. Silver Parkway Fredericksburg, VA. We were met with a wonderful representative who was very patient and walked us through the purchase of a new sectional. We were overly impressed with his attention to detail, his patience, and his ability to get us in and out within an hour. When we purchased the sectional, he did advise us that the sectional was on backorder, and the expected delivery date would be the week of February 16. We truly were okay with that, made our purchase, and over the last few weeks patiently waited for the arrival. Last week we received a call to let us know that the sectional is still on back order, and that we would receive a call the week of February 22 to schedule delivery. We were disappointed; however, it was only an additional week we would have to wait from the original delivery date, so we got over it. Yesterday (February 18), we received a call from the scheduling department to advise us the sectional would not be ready until mid-March and they would call to schedule delivery at that time. I advised the representative that waiting another month would be an inconvenience for our family. She expressed no empathy, nor did she sound concerned, her advice was to contact the store directly. The next day, today, I call the store back via Woodbridge (thank you for your excellent customer service) and a woman (Terry/Terri) answers and I tell her what has transpired and that a manager never called. Woodbridge transfers me to the Fredericksburg Location and a representative at the store does answer. I advise her of my request from the previous day and states that the inclement weather was the reason for no call. Mind you the store was open, and I was told a manager was on duty. Anyway, she abruptly places me on hold. Adam, General Sales Manager, answers the phone with no pleasantries and no apologies for the inconvenience. Quickly I realize he does not care to fix the situation by offering understanding at the very least, and so I request a refund. He flatly states, okay. I honestly expected him to attempt to retain us as a customer, but he simply did not care to and told me someone would contact us in 72-hours to process the refund. At this point, I am more upset than before I called because they really didn’t care enough to inquire on what they could do as a business to help. Within 20 minutes, I go to the store with my wife, and ask for Adam. We ask him to produce something in writing to verify the request for the refund and he refuses. We ask him for any assistance possible and he refuses. This review is not because of the money we are due back or the 72-hours it takes to receive it. This is about the lack of customer service we experienced at the hands of Adam B. who is unfortunately for the Ashley brand name, a terrible manager. His lack of concern and his ability to deny assistance as a paying customer is the WORSE experience we have had to date. His sheer refusal to assist a customer with even a piece of paper to verify the request for a refund was just downright stubborn and has tarnished the brand for us. I have increased my rating from a 1 to a 2 because a representative (Thomasine) at the store who witnessed everything, felt empathy for us and took the time to see what she could do to help us. After leaving the store I received a call from Thomasine stating our sofa would be delivered on Tuesday and she has granted us a credit for the shipping. Her willingness to help is exactly what we expected from Adam, the manager of the store. We are grateful for Thomasine's professionalism, respect and empathy and look forward to delivery on Tuesday. I do expect a call from Vick Silva, the Regional Manager, or someone from the Corporate Office because I'd like to make a formal complaint about Adam.
The Ashley store in Fredericksburg is clean and neat with numerous pieces of furniture to choose from. Our sales lady, Ruth, went out of her way to deal with our living room furniture requirements. When our pickiness stumped Ruth, she discussed our needs with (we believe) her manager. We all discussed wants and needs and Ruth showed us another LR set that was really close to what we were looking for. Dear Ruth drug an electrical cord all over the store so we could push buttons, sit back, lay back, and get comfortable in general. Her diligence and sweet demeanor closed the sale and we look forward to binge watching “something” when our new LR set is delivered. Thanks Ruth
Great experience thus far. Jeff was an amazing rep who was very patient and explained all terms fully. Time will tell if everything works out with our deal but am happy so far with how things are going. Update 2/15/21: Delivery of my furniture from this company was a straight fiasco. On the original date of delivery, Friday, 1/26/21, their contracted help only brought 1 piece of furniture at their slated delivery time due to them incorrectly packing their truck..when moving that said piece of furniture, an three seat sofa, they scraped the wood off my front door frame and the door frame leading to the room where the item was to go..They then left and came back almost 5 hours later to deliver the "rest" of the furniture which was done in a rush and the walls of both of my stairwells were scuffed and have scratches from where they brought the furniture in. We reviewed our order prior to them leaving and let them know were missing two pieces of furniture which they said was not on their order. They called their support and "found" it was still available so they had to schedule another delivery..On that second delivery the crew was much better but even then they brought the wrong piece of furniture! Thus, requiring another delivery.. it wasn't until, Thursday 2/4/21 that I received all of my furniture..Then when discussing the damages, Ashley gave gave moving company a "write-up" but has yet to provide any resolution or a call to address the damages to my home..Removing two stars for a horrible experience with the movers this company contracts out for furniture furniture delivery and the lack of effort beyond Jeff in providing a resolution for the damage that was caused.
We were greated by Ruth Wells. She spent a great deal of time with us. We are looking for a recliner sofa. She showed us several and we liked the first one we looked at. We did not purchase a sofa at this time. Trying to figure out how it would work in our home. We did purchase an electric fireplace insert and will pick that up on Tuesday. We have purchased a sofa and recliner from your store in the past. Ruth did a great job with us.
I went into Ashley looking to purchase a living room set for my first house. Amanda gave me a cheerful greeting and let me know she'd be close by if I needed anything. I'm a very picky and indecisive person, and did several laps around the store until finally finding a set I loved. Amanda came over after letting me take some time to shop and offered her help. She was excellent in explaining their sales, finance and purchase options, protection/warranty plans and all of the details I didn't even think I needed! And she did this without once being condescending, pushy, or obnoxious. She made the checkout process quick and I never felt confused about the 'fine print'. She even managed to price match my set from the company website and save me money. She made the overall experience very relaxing and easy and I highly recommend seeking her out! She was wonderful to work with.
Ms. Ruth Wells was fantastic! Could not have asked for a better person to help me find furniture for my home! Super honest and friendly. I will be recommending her for sure to friends and family.
Would never buy a piece of furniture from them again. This store is very unorganized and did not update me during the shipping process at all. Would tell me it would be here one day and when that day would arrive, I wouldn’t hear from them all day and when I would call to check they would give me another date. That happened four different times and they still never updated me when tho I asked them to every time. Now that I have my couch I love it but I did not want to pay the full amount up front so I financed it for 12 months no interest. They never have sent me one bill for it so I wouldn’t be able to use the no interest payments. All and all VERY unorganized and not happy with the customer service.
The sales rep was very helpful in helping us pick out a new couch set. We really liked their style of customer service as they dont attack your for a sell like most furniture stores. ¹⁰/¹⁰ would purchase there again.
Bought a chair in NOVEMBER (2020) from the Fredericksburg store. It is not a special order, nothing added -- we just liked the exact chair that was in the showroom. The salesperson apologized when I bought it and said it was back ordered, but we would have it by Jan 7 (2021) at the latest. It is now Feb 3 and still no chair. Called several times. Each time, they said they would call us back, which never happened. When I finally demanded to talk to a manager, he said we should have it by Mid-March. Unacceptable! Like I said, it was not a complicated order. Just a chair. This is what they are supposed to do, sell furniture and deliver furniture. Not that hard. But we got no emails (they said they would keep us updated on the status), they never returned phone calls (we left voice mail messages), and when we did get someone live, they always said they needed to get someone else to talk with us and they would call us back. Today we demanded the order gets cancelled. The person once again told us that someone would call us that could do that for us. NO... we demanded to speak to the store manager (Jeff). He tried to talk us out of canceling the order, but when we demanded the cancelation, he finally relented. Guess what? He said that someone will get back to us regarding the cancellation... yeah... right...
Fre has been so amazing in helping us find the furniture for our new house!! It’s been such an easy processes and great experience.
Ashley Furniture was great to work with! Jeff helped us and answered all of our questions and the items were in stock and they were delivered 3 days after we picked them out. The delivery people were polite and made sure everything worked and we were happy with everything. Overall a great experience and we will definitely return when we have a need for furniture and would highly recommend!
Ruth was very helpful and responsive. She wasn’t pushy or in your face—which is much appreciated! She did a great job.
Finally found the perfect sectional this evening. Thank you Logan for taking your time helping me find what I was looking for. Logan was extremely professional, knowledgeable, polite and friendly. ⭐️⭐️⭐️⭐️⭐️
I’ve bought items from this store 2 months ago and I’m still waiting on my merchandise. Bad customer service, they will take ur money and if you don’t check up on your item(s) they will get push back until it can’t be track. DONT BUY HERE. Bring your business somewhere else. This is a O star place.
Thanks Ruth Wells
Sales okay, but follow up to get furniture delivered was HORRIBLE!!! We ordered furniture in January and the furniture was not delivered until March 15. When we received our furniture the ottoman was not delivered and was back ordered. What was worse, we had to visit the store to see Jeff and get updates on the status of furniture delivery. We also had ordered bar chairs however, by visiting the store we found out that it was back ordered for 2 months.
Working with Ruth in the Fredericksburg store to find the perfect couch for us was easy and enjoyable.
In times like this when great customer service is almost a thing of the past, Hamid showed it was still alive. Thanks for spectacular service Hamid.
UPDATE TO REVIEW: If I could change this to zero stars I would. As you can see, customer service attempted to appear as though they cared. I sent an email and have YET to hear a response. It’s a show. I have since had not one, but TWO attempts for a couch delivery. The first they brought the wrong couch, which is because the person who checked me out at the store input the wrong skew. And because their descriptions are just “reclining sofa” no one would know it was the skew for the WRONG reclining sofa. I tried to call several times but was told I had to GO TO THE STORE for this to be corrected. After waiting for another couch (the correct one), it finally came today...BROKEN. This is the SECOND couch I have had brought to my house just to be taken back. I was told by customer service I would have another one delivered this week. Yet now I’m told they won’t be in for another two weeks. I now have to wait 72 hours for someone to contact me to REFUND my money. This is the absolute WORST experience I’ve ever had purchasing furniture. Do NOT, I REPEAT DO NOT purchase from Ashley. ORIGINAL REVIEW: This is the second item I have purchased from this store that has had repeated delays with shipping. I now have no furniture in my basement because of lack of communication from the personnel in this store. My delivery week came and passed without as much as a phone call to let me know this was delayed. When I reached out to the store they couldn’t even guarantee a refund that I would have to be referred to yet another department to see if I could even qualify for a refund, on furniture that has been delayed SIX WEEKS. I will never recommend or shop at ANY Ashley furniture again. Poor communication, and false information. What is the point of a scheduled arrival if it will constantly change?! Why not just be upfront and say “6-12 weeks or longer and you’ll get a phone call when it’s in”. That would at least set expectations.
We did not have a good experience at this location. We were quoted $740.00 for a couch and was told that it was not in stock. To make a long story short this store found out that this couch was not priced correctly, ($500.00 under the acutal price) and would not honor the quote. We understood and asked if they could work with us on the price, Adam, (the store manager) was told he could only offer a $150.00 in credit towards the purchase of this particular couch. Adam told me to contact customer service, which I did and they were not able to help with the price issue. To not honor a quoted price is foegivable if it was an honost mistake. However our situation is what alerted the store to the mismarked item and they immediatley took down the incorrect price and left the sign blank. I feel that they should have honored the quoted amount or provided a better discount seeing as the $150.00 would not even cover a delivery fee. Oh. And the couch was in stock...which we didnt find out until after the price debocle....
Sales Representative Ruth was very polite, professional and helpful. She was quick to find the answer to all of our questions and assisted us every step of the way. We are looking forward to see the beautiful Ashley furniture delivered and step-up in our home.
This place deserves NO STARS! I will never buy furniture from them again. All the Sales Reps are a bunch of liars!! Customer service is no help. I never received furniture that I purchased 3 months ago. When I want to cancel my order they want to take my money and use it as a store credit or for a restocking fee. That was never told to me when I went to the store. Just stay away from this furniture store! To sum this up, they are a bunch of liars and thieves. Stay away!
The salesperson, Ruth Wells, was very nice and attentive. She was very diligent answering my questions and showing me all the pieces that I was interested in.
Halim (at the Fredericksburg, VA store) was professional and patient. He took the time to make sure my sister and I selected the best mattresses and adjustable bases for our individual needs. He showed us a range of models so we could find the best products that fell within our budgets. Thanks, again, Halim! Happy New Year!
Horrible horrible horrible!!! Worst experience ever! Got a full bedroom set and the dresser came damaged. Now, 10 months later still no replacement!!! I just want refund, which I was told I would get and they see that in their notes but they will not honor it. Never return our calls, never talk to a manager cause they refuse. I just want my money back!!!! Never buy here!!! I will post it everywhere I can, horrible horrible service!!!
Ruth was very efficient and I was pleased with the piece we selected
Usually, buying furniture is a very long and unpleasant process. Today was different. We had an excellent salesman (the most personable I’ve ever had buying furniture) and the process seemed to be more streamlined. Once we told them we didn’t want their financing, we were not asked again.
Jeff was so helpful and patient! He went above and beyond to make my purchase as easy and convenient as possible!
Great prices an wonderful sales lady- Ruth!!
Great customer service. My sales rep Ruth was very helpful.
This store has been absolutely awful. From messing up our original order to lying to our faces about when the product that we ordered would be in stock. It has been a complete nightmare. They refuse to refund our money despite still not delivering HALF of the sectional we purchased after we were told it was “sold to someone else”. I will never shop here again and I will make sure to encourage our family and friends to shop elsewhere as well.
Ruth was amazing and extremely helpful.
We found exactly what we were looking for and had excellent assistance from our sales consultant, Ruth. She answered all our questions and handled our purchase quickly and efficiently. it was a real pleasure meeting and working with her. She's a huge asset to this company.
Ruth Wells was fantastic. She showed us what we asked for, wife found the perfect chair and we bought it. Very personable and great to work with. Manager a little stoic but she made up for it. Well be looking her up when it is dining room set time next year
Avoid avoid avoid. Sales staff lies to you to close their deal. Customer service is abysmal. Their estimated delivery keeps getting pushed back by “one week” because they truly have no idea what is going on, and YOU have to call THEM to find that out. We are on month 4 of waiting for something our salesman said would arrive in 2 months. I get the backlog from covid, I would’ve been fine with waiting this long IF our salesman was up front about that and said he wasn’t sure, but he lied and said 2 months so he could close his deal. Do yourself a favor and shop somewhere else.
The staff are friendly and supportive. They really are there to help you find the perfect pieces for your home. We worked with Bill Kaempffer who was amazing and even came in on his day off to help us finish up the process. Outstanding customer service!
A manager there lied to my face. I purchased a sectional and TV stand in October. In December a day before the deliver they told me I will not be getting the TV stand due to quality issues and it was backordered until January. I went to the store to talk to someone because I wanted to cancel it. I didn't want to wait another 2 months for a TV stand. The manager told me I would get a TV stand that I ordered delivered 12/14. When the truck showed up today they had another sectional and no TV stand. The driver told me the TV stand was backordered until January. I cannot get anyone on the phone so I will be going there again. If you would tell a blatant lie like that, what other shady business practices are going on there? I will never shop at Ashley's again.
Ruth did a great job getting the furniture we needed and got us checked out in a timely fashion. Highly recommend.
Just got my furniture delivered and it was horrible. There are corners missing, scratches on the wood, drawers not working and on top of it pieces are missing to put the bed together. I called customer care and the first rep was rude saying I didn’t have a protection plan then when she saw I did said nothing they could do because I got it from the store. I have pictures that prove none of these defects were when I looked at it. It was delivered with no wrappings or anything to keep it save. I spent $3500 with you and this is what I get?! No something needs to be done now! At this point I don’t even want it. I’ll go somewhere I’m treated better!!
Ruth assisted us. Great experience, amazing deal on a king bedroom set.
Ruth W. was fantastic. She was patient and listened to what my needs were and then nailed it. Well informed with products even as the store is setting up to relocate. Will happily take my next furniture needs to her at Ashley's Furniture in the Central Park, Fredericksburg VA store.
Halim was outstanding! Very friendly and informative. He was not pushy in any way. I will start with Ashley Furniture and Halim in all future furniture purchases.
Most Dishonest company I have every purchased from!!! They are crooks and will take your money and you won’t receive your furniture timely as promised. We purchased furniture on Nov. 10 and was told by the sales rep that our furniture would be in by the week of Thanksgiving. Called customer service to check the status and was told that the furniture wouldn’t be in until around Dec 21st, with the exception of 2 nightstands. Visited the store a couple of days later and was told everything except one dresser would be in by Dec 21st. Called again today to check the status and make sure we were on track to receive our furniture by Christmas and was told that our furniture will not be in until the week of Jan 16 and only 2 night stands would be in around Dec. 21st. I have attempted to call the store to speak with a manager and continue to get a voice mail to leave a message.. So unprofessional!!! Very disappointed with the level of service and the constant lies about the delivery date. If I would have known my furniture wasn’t going to be in before Thanksgiving I would have selected something else or taken my business some elsewhere.😡
Stopped in to browse for a new living room sectional and left with a great deal on a display floor model and bedroom bench. Ruth was attentive, helpful, and came off as sincere and genuine in her customer service efforts. She was pleasant and wasn’t pushy. It was a very good experience and pleasant surprise in all the holiday rush.
A very nice and down to earth group of people.
From the moment we walked in the store Ruth was the perfect sales assistant. She listened to what we thought we were looking for, showed us what was available and guided us to finding what was perfect for us! What a lovely experience, it was like having a friend help us buy just the right thing. Thanks so much!
I went in the store a few weeks ago inquiring about mattress sets. After asking me a few questions one being what size set I wanted and I replied Full or Queen. The response I got was do you even have a bed at home? With eye brows raised...Excuse me! I politely told him how rude he was and let him know that I no longer needed his help and began to look around on my own. Very disappointed!!!
James was fantastic. He listened to the challenges that my wife and I have with getting furniture into our house and helped us narrow it down to a few choices. He fully explained all the delays and potential issues for the delivery of our couches. Finally, he then stayed with us and talked during a long wait (lots of other purchases happening, not a complaint) for completing the paperwork. This was the best experience that I've ever had when purchasing anything for my home.
The sales associate Philomena is wonderful. She was quite patient with me, even stayed past the time she was to be off. I actually asked if she could get overtime. The entire experience was very nice. I LOVE the sofa I selected. I can't wait for delivery. I'm very excited! I do plan on returning for new bed for mom. Actually now that I think about it.....all associates I came in contact with that day were great! Personable, nice and even funny. I enjoyed my shopping experience
James was fantastic. He listened to the challenges that my wife and I have with getting furniture into our house and helped us narrow it down to a few choices. He fully explained all the delays and potential issues for the delivery of our couches. Finally, he then stayed with us and talked during a long wait (lots of other purchases happening, not a complaint) for completing the paperwork. This was the best experience that I&'ve ever had when purchasing anything for my home.
Cathy was extremely helpful! She immediately addressed me as I walked in to the store and helped with my choice of furniture. I showed her a picture of what exactly I was looking for and in no time she directed me to it. She has a great knowledge on what they carry on hand and online, which saved time. Excellent job, Cathy!
We are happy that we got or furniture from Ashley HomeStore and so happy that Ruth Wells help us to find the right living room set , thank you so much for you help Ruth .
Beautiful furniture options and very patient staff—especially Jayvon. Highly recommend 👍🏻
Great customer service Ruth helped us out and she was fantastic!
We usually love giving Ashley furniture our business but this experience has been nonetheless... terrible. We are going on 3 months of NO FURNITURE and have to call in every time for an update. Every time we call, there is another 2-3 week delay. We understand COVID but 3 months?!?! 3.. of no furniture. We're making payments on our mattress we received and paid for shipping but we have to wait this long????? Its truly unacceptable and don't know we'll shop with Ashley's again.
I came in to buy a new couch and Ruth helped me find the perfect couch for my apartment! She was very helpful explaining how the sale worked and pointing out a few options that fit my criteria. The while process was easy and great.
Had a great Experience over the weekend at the Fredericksburg, Central Park location. I can’t remember the name of the associate that helped us but she was a pleasure to work with. I had picked out in advance the bedroom suite I wanted. She took us straight to the floor model and to my surprise it was on a super sale! She also helped me pick out an affordable mattress to go with my new suite. We were in and out in about an hour. They also have a special financing 60 months no interest! If you’re in the market for new furniture I highly recommend making them a visit.
Bill was great. Not pushy and very helpful. We had a good experience and satisfied with our shopping experience. Time will tell on the furniture.
I came into your store on 11/22/20 Upon entering the store I looked around briefly and I had the pleasure of meeting Cathy King. She was very kind and helpful. She took the time to show me different options that I had available. I have checked on furniture in a few different stores. Out of all of the stores, that I have checked, I'm definitely purchasing furniture at Ashley with Cathy King .Thank you so much for having such a wonderful employee!!
Ruth was amazing and helped us with every little detail!! She was so helpful with explaining every option as well.
our sales rep Ruth Wells was wonderful she was so helpful and nice. Ashley has a lot of nice choices we will be going back for other purchases
My experience with Ashley Furniture was wonderful. Ruth was very helpful,knowledgeable and personable. She listened attentively and answered all my questions. She made herself available multiple days as I was undecided as to what I wanted to purchase. She never made me feel rushed. I would highly recommend Ruth to my friends.
I had a extremely productive day at Ashley Homestore. My Sales Rep., Amanda was great. She wasn't a lurker or pushy or aggressive and occasionally she checked in with me to make sure I was aware of my options. This was my first of several furniture store "scoping" trips but thanks Amanda's perfect combination of salepersons and counselor (and I think the headboard literally spoke to me 😍😂) I ended up purchasing everything I need for my new home in one trip. I love my new bedroom and dining furniture.
If I could give 0 stars I would. Managers are worthless and rude here, they are not helpful at all and all information provided is the typical salesmen run around. They will reschedule and change delivery without telling you and transfer you back and forth with everyone saying its not thier fault but no one knows how to fix it. I do not recommend at all there are plenty of other options for furniture.
Amanda was great! Took time with us and didn’t make us feel pressured. She also gave us a great deal and speedy delivery which now a days is almost impossible. There are still a few more items we will need for our new home and we will visit Amanda first for sure. While the first review was great.. and Amanda is still great.. we will not be going back to Ashley.. We drove 2+ hours round trip to pick up our furniture 2 days after it was said to be at the distribution center, only to find out it wasn’t there... never was there...went round and round with Amanda, her manager and the store owner 🤷🏻♀️ Who could figure out why it wasn’t there. A week later I was told I could go back and pick it up... told them I requested and was told it would be put on the order free delivery... never happened, wouldn’t give us the free delivery, even if this was their mistake, but offered it to us for 89.00.. we canceled the order and won’t go back.. sad as we still have a few rooms to buy furniture for and have several families moving to the area... and the dresser we purchased prior to this, the drawers are crooked..
This company deserves 5 negative stars. This is the worst experience with a company I&'ve ever had! Will never give them my business again!!! I have no clue where to start. We were told our couch would take a month and a half to receive. That was fine until the time came and we called and they told us it would be another week. Over and over we would call week after week of them saying the same thing. No one knew where the couch was. No tracking on it or anything. Finally many weeks after the original scheduled day they said they had all but one peice in. We couldn&'t keep waiting and asked them to just deliver what they had at that point. When they delivered the couch, I was at work and my wife was home with the kids to receive the delivery. They were hitting on my wife right infront of my oldest kid (7) and asking her if she was single. (Even though she had a wedding band and pictures of our family all around our house. One of the end peices of the couch was obviously not assembled right and missing the wooden part of the arm rest. Making it sag and look horrible! They also did not wear gloves and left dirty hand prints all over our light beige brand new couch. Neglecting to wear face masks as well. Finally weeks later we received our last peice of the couch. The distribution center had made plans to come and clean the hand prints off the couch the delivery guys left behind and fix or look at the end peice that was poorly made and somehouse passed quality assurance! They called the day before they were scheduled to come and said they needed to reschedule because the technician was sick. So we rescheduled. The next scheduled date my wife took off work to be home for the technician. No One Ever Came. She wasted a day off, and when we called later that night, they said he didn&'t feel good and decided not to come. With no heads up or anything this time!!! We lost money because they decided it wasn&'t important to let us know they just wernt going to come... We have called the ashley furniture store in Central Park over and over! Never do they let us talk to supervisor.. EVER!! Even when we ask them to call us back, the people in charge do not care, and Still Don&'t Call Us Back!! The distribution center is no better and don&'t pick up phone, or tell us out of the 6 supervisors they have.. No one is available to talk to us!!! Its hard to even get either one to answer the phone. When they do the customer service does nothing to help. So frustrated, I can only suggest no one waste there money or time with this horrible company. Very poorly run and does not treat the customer with respect! I wish we never got our poor quality couch from them!!!!
This company deserves 5 negative stars. This is the worst experience with a company I've ever had! Will never give them my business again!!! I have no clue where to start. We were told our couch would take a month and a half to receive. That was fine until the time came and we called and they told us it would be another week. Over and over we would call week after week of them saying the same thing. No one knew where the couch was. No tracking on it or anything. Finally many weeks after the original scheduled day they said they had all but one peice in. We couldn't keep waiting and asked them to just deliver what they had at that point. When they delivered the couch, I was at work and my wife was home with the kids to receive the delivery. They were hitting on my wife right infront of my oldest kid (7) and asking her if she was single. (Even though she had a wedding band and pictures of our family all around our house. One of the end peices of the couch was obviously not assembled right and missing the wooden part of the arm rest. Making it sag and look horrible! They also did not wear gloves and left dirty hand prints all over our light beige brand new couch. Neglecting to wear face masks as well. Finally weeks later we received our last peice of the couch. The distribution center had made plans to come and clean the hand prints off the couch the delivery guys left behind and fix or look at the end peice that was poorly made and somehouse passed quality assurance!😡 They called the day before they were scheduled to come and said they needed to reschedule because the technician was sick. So we rescheduled. The next scheduled date my wife took off work to be home for the technician. No One Ever Came. She wasted a day off, and when we called later that night, they said he didn't feel good and decided not to come. With no heads up or anything this time!!! We lost money because they decided it wasn't important to let us know they just wernt going to come... We have called the ashley furniture store in Central Park over and over! Never do they let us talk to supervisor.. EVER!! Even when we ask them to call us back, the people in charge do not care, and Still Don't Call Us Back!! The distribution center is no better and don't pick up phone, or tell us out of the 6 supervisors they have.. No one is available to talk to us!!! Its hard to even get either one to answer the phone. When they do the customer service does nothing to help. So frustrated, I can only suggest no one waste there money or time with this horrible company. Very poorly run and does not treat the customer with respect! I wish we never got our poor quality couch from them!!!!
Ruth Wells was great! Prompt service with a smile and found exactly what we needed!
Donald was great! I was undecided and overwhelmed and his calm and helpful demeanor were just what I needed. He was patient while I looked at all the sectionals, priced and sized every piece. He helped me find a piece I liked that could be delivered when I needed it. Great job and many thanks to you!
Todd was courteous and professional. He was extremely patient and made sure all of our questions were answered, and our concerns were addressed. He stayed within our price range and didn't try to up sell us. We left content, knowing we picked the items that would serve us best for years to come.
I'm giving 3 stars because the mattress we finally received is wonderful (the Bar Harbor Plush). Hopefully it holds up. Our experience however was something else. Initially we ordered a headboard in early August and it came defective. I refused it at delivery. The morning that the replacement was to be delivered, I get a call saying the item did not pass inspection. (this is a common thing in the reviews). So the store Mgr was nice enough to say we could just order something else, since I didn't trust the item after 2 defectives. We landed up reconfiguring 2 bedrooms and a household member agreeing to sleep on a sofa until we figured all this out. So we went back to the store and our salesperson told us to come in for the labor day sale- that it was supposed to be a real good one. We did and ordered the Bar Harbor mattress. A few days later we looked up the mattress online to check the measurements and it was $900 less REGULAR PRICE than what our sale price was in the store! I called the store Mgr and he said, "yes we can give you a price match". We were shocked and grateful that we just so happened to catch this. The store credited us the difference. Initially we were told the mattress was in stock and we would have it in 2-3 weeks. Then we were told Oct 3rd- then Nov 5th. It finally came yesterday. Meanwhile a family member had the sofa instead of a bed for 7 EXTRA weeks. We understand things are difficult during Covid but just be honest and stop telling customers what you think they want to hear. And shame on the salesman for knowing he was ripping us off on the so called sale price of the mattress.
This indecently owned store has ruined the corporate name. Customer service department lie just to get a sale. Will never shop there again.
Ruth Wells was very helpful and knowledgeable. She was also very patient and let us shop at our own pace with no pressure. Her friendly demeanor was welcoming and made us feel comfortable and it was a pleasure speaking with her throughout the buying process. We will definitely be looking to work with her any time we return.
We came in knowing exactly what we were looking for and Donald assisted us in finding it. He was quick and efficient and we were in and out in no time! We love Ashley Furniture and go there often when looking for new furniture items.
Picked out two different items off the floor and found out they were discontinued
Proceed with caution. We ordered over $10K worth of furniture back in March 2020 for a client, and had numerous issues with our order, the delivery and customer service over the entire process. I've ordered through Ashley at other locations and NEVER had the issues we had this year with this store. We worked closely with the store associates and manager with dozens of phone calls, emails and texts along with numerous calls, voicemails to the Customer Service line to resolve our concerns faster. The store associate and manager made an effort to help us resolve some delivery and furniture quality issues, but ultimately it was a very frustrating experience. I rarely write bad reviews, but want other to be aware of the issues they could encounter. It is 4 months after our last item was delivered and our account and concerns have still not been resolved.
Not only was the store lovely and the furniture well priced and of great quality, but an employee named Ruth helped us so much in the store! She greeted us at the front and helped us for over an hour to find just the right sofa for us. She was really patient with us when we were trying to figure out dimensions, and prices, and when we didn't really know what we wanted. She even backtracked through the store a few times to re check sofas we had already seen. We will definitely shop here again based on the great service we got!
Love Ashley Furniture! Great prices, great customer service! Thanks for another great experience Jeff R!!
Do yourself a favor and avoid Ashley when buying furniture. AVOID! They are absolutely the most incompetent, bumbling and clueless group ever assembled to sell furniture. I bought two pieces of furniture from them and both times was burned. They simply can&'t deliver the right furniture after the sale. Then they can&'t correct the issue afterwards. Months go buy in which you chase them around trying to solve their problem.
Jeff R. greeted us at the door and took care of our new couch purchase without any hassle or pushiness. Before that, however, my wife and I wanted to browse a local competitor, but didn’t find anything of interest. Knowing that Jeff was about to end his shift for the day, we called and asked if we could swing by quickly and go ahead and purchase the couch we liked from him and Jeff stayed nearly an hour past the end of his shift to make sure we got taken care of. Thanks Jeff!
Ruth Wells was great to work with, very attentive and easy to deal with!
Jeff was very helpful and excellent with communication. I hope to do business again soon. Shelly
Jeff oursaleman was wonderful and caring. He went above and beyond to make sure I was able to receive a recliner before my surgery. He talked with his manager and we were able to leave that day with a recliner off the floor.
Purchased a new sofa couch, recliner, and dining room set for my daughter’s new place. Ruth was very helpful the first time my daughter went in to look around. When we went back, asked for Ruth and she helped select the color and then explained the warranties and delivery process in depth. Quick and simple as always.
If I could give them a negative star I would. It’s interesting because I have brought furniture before and this by far has been the worst experience I ever had. I went in to order a sofa. I specifically requested an electric reclining sofa. The salesman told me that this specific sofa came as an electric recliner. Upon receiving my sofa I found it was manual. I called the store and voiced my concern immediately. I went in to exchange the furniture, the first manager stated that they would be willing to exchange the furniture but I would have to purchase something at the same price or more than what I originally paid. I declined and asked to speak to the General Manager. The next day I had to return again to the store to speak with the General Manager. He was absolutely rude. He did not greet me. There was no attempt to rectify their error. Adam stated that since the sofa is now in my home I now have to keep it, company policy. It’s interesting though because on multiple occasions the other manager and the distribution company stated they would be able to exchange the furniture as long as the store approved the exchange. I will NEVER purchase from Ashley’s again and I will spread the word that this company does terrible business.
I had a very nice and knowledgable salesperson Ruth.She was so polite and spent quality time with me explaining everything to me..YOU GO RUTH...❤❤👍👍👍
If I could give them a negative star I would. It&'s interesting because I have brought furniture before and this by far has been the worst experience I ever had. I went in to order a sofa. I specifically requested an electric reclining sofa. The salesman told me that this specific sofa came as an electric recliner. Upon receiving my sofa I found it was manual. I called the store and voiced my concern immediately. I went in to exchange the furniture, the first manager stated that they would be willing to exchange the furniture but I would have to purchase something at the same price or more than what I originally paid. I declined and asked to speak to the General Manager. The next day I had to return again to the store to speak with the General Manager. He was absolutely rude. He did not greet me. There was no attempt to rectify their error. Adam stated that since the sofa is now in my home I now have to keep it, company policy. It&'s interesting though because on multiple occasions the other manager and the distribution company stated they would be able to exchange the furniture as long as the store approved the exchange. I will NEVER purchase from Ashley&'s again and I will spread the word that this company does terrible business.
Amanda was awesome on this purchase. She not only found us the best deal to fit our budget but she took the time to figure out what mattress was best for my husbands back and hip issues! Thank you!!
Jared was helpful and approachable. He was attentive and quick to find the bedroom pieces I was looking for. Jared was professional and kindly re showed me some furniture to be sure I picked the best one. Tks Jared!
The customer service was amazing. We were treated at the door and all of our questions were answered right away. After going to three different stores before it was great to get such great service.
When you go, ask for Jen! She helped me find the perfect couch, showing me a bunch of different options from sectionals to regular couch sets that she thought I might like. I ended up finding the perfect set I was looking for and she even got the military discount on delivery for me. Thanks so much, Jen! You're the best!
Extremely helpful and knowledgeable. Down to earth staff.. Good prices. Overall, a great experience.
We had another great experience at the Ashley Homestore in Central Park! Paul M. was very knowledgeable about every piece we were interested in and gave us all of the information we needed from stock status to pricing so we could make the right decision. I took my time in the store and didn’t feel rushed or pressured at any point in time. The entire team is just great. Everyone is always courteous and willing to help, which is the most important retail quality for me when I’m spending my money somewhere. This is definitely my go-to store when it comes to furnishing my home.
BUYER BEWARE!!! This store has a policy that all purchases are final. What does that mean???? If the salesman tells you the piece you are interested in is on backorder but will be delivered in three WEEKS time, you can expect it in three MONTHS, if you&'re lucky. If you decide to believe him and go ahead with the purchase, you are locked in and cannot cancel the order even though you will have celebrated another birthday and several holidays before you get it. A pathetic way to do business and I for one will never purchase another item with Ashley HomeStore. So you know I am not exaggerating...I ordered a home office desk on October 5 and was told it would be delivered the first week in November. It&'s the first week in November and now I&'m being told it will be January or February at the earliest.
I have received phenomenal professional and wonderful customer service from the store manager Adam who has always gone above and beyond to make sure that I leave as a happy customer I’ve been purchasing furniture from here for over a year and a half now and he always makes my visits extremely pleasant and i would highly recommend this store as long as Adam is there!
Jeff was very helpful. Personable and friendly
The service from the store is a 5 but the furniture isn’t great quality which is the reason for 4 stars
Amanda is amazing!
It was great. Great customer service and the total experience was outstanding.
Ruth was kind, understanding and super patient with our decision process!!!
I recently moved and needed some new furniture. Although they didn’t have everything I wanted, the salesperson, Halim, was extremely helpful in assisting me in selecting a couch and recliner. I am not happy that I have to wait 2 months for delivery but I am happy with my purchase and shopping experience.
Great experience buying a new bedset for my daughter. Quick and efficient. Definitely will buy other furniture here.
Although the staff was very friendly, there are signs everywhere (including this store) that state please keep a 6 foot distance. This needs to apply to the staff. A woman touched my baby today. She was very kind, and that's nice, but please...do not touch other peoples babies without ASKING first. I left right after this happened. Again, staff was very nice, but this situation made me very uncomfortable. UPDATE: Just responding to the response from the owner below: Thank you so much for replying and for acknowledging my review. It means very much to me.
Our sales rep was Amanda and she is awesome! She helped us get started on purchasing furniture for our brand new home! If you are furniture shopping I definitely recommend Amanda at Ashely’s Furniture Store in Fredericksburg. Thanks Amanda!!!
Excellent customer service. Friendly staff. Ask for Amanda. She was very wonderful and patient with all of our living room and bedroom furniture needs. I highly recommend! Thanks Ashley Home Store Team!!!
Actually I would give your business a negative. I bought a sofa and lounge in August. Have not recieved it yet. Every time I call they tell me 2 or 3 more weeks. You will say that it is scheduled but then you keep changing the date. You keep using this covid as an excuse yet I see that other people are getting their items on time. Will not buy from your stores ever again. I bought a rocker lounge from you 2 years ago and very soon after it started to fall apart. Poor sevice Very poor.
Ruth was fantastic. Friendly, smart, and well informed. She made our experience relatively painless.
Jeff was great! He helped us look for what we wanted and even helped us with trying to find an issue not caused by Ashley furniture. He was very patient!
Found exactly what I was looking for and at an outstanding price! Jen was super helpful!
A great experience ordering my furniture. Donald did a great job answering all my questions. Looking forward to receiving my new furniture soon
Salesman was friendly, knowledgeable and helpful to us in choosing a sleep sofa.
Philomina was our very professional, warm, knowledgeable and friendly Ashley's Agent. Initially, we visited the store for a bedroom set, but ended up making three different purchases. These purchases were easy for us because Philomina looked at pictures on my phone to better understand what I needed, then offered valuable suggestions. When my phone ran out of charge, she bought me different charges to choose from. I can go on and on, but she's going to be our "Go To" person at Ashley's in Fredericksburg, VA.
Halim was the best! He spent over 4 hours with us to make sure we get the right furniture for my house. Thanks for your help again
Second time with delivery problems. First time they delivered my blue couch with a brown ottoman. Then delivered the same brown ottoman two more times before finally getting it right. Now it's a mattress we bought back on 7/11/2020. They said due to COVID, it wouldn't get to their warehouse until 8/23. Fine. 8/23 came and went. I called. They said it won't be there until 9/16. I just called again today, now they're saying 9/28. And that's just for it to show up to their warehouse. I gave them the benefit of the doubt, but I'm done with Ashley. Not only that, Synchrony will toy with your credit the first chance it gets. Update: finally got my mattress this morning after 3 months of waiting and even trying to cancel the order, which was ignored by Ashley. However the delivery persons refused to take away my old mattress. I've bought 3 living room sets from them and every time they've taken my old furniture unless I've specifically told them not to. But this one mattress, they refused to take, which is funny because if you look in Ashley furniture's policies and guarantees, it says they'll take your old mattress. This whole experience has been awful.
Lynn was so welcoming and kind. Made the experience extra wonderful—she was honest, letting me know she was new and not as familiar with some process, but made sure I get the VIP service by asking the manager (Jeff, also super nice) to help. Lynn is so humble and so cool (loved her funky hairdo). Thank you for this awesome experience!
My wife and I visited the Fredricksburg Ashley Homestore the other evening to look at new living room and dining room furniture. We were greeted by Mr. Winfield Herring and he helped to get us pointed in the right direction with modular sectionals. We had some rough ideas of what we wanted, and were looking for our first "real" furniture sets that would stand up to two rambunctious boys. The customer service was absolutely fantastic. We didnt feel pressured or that there was hovering (like you often feel at the car car lot). Winfield spent about two and a half hours answering our questions, showing us different pieces, and even moving end tables across the store when we wondered if they would match a particular couch set. After we had to depart for dinner reservations, he followed up (we asked him to) with the availability of each of the 10 pieces that we plan to purchase. If you're still reading, we fell in love with the Ashlor Nuvella modular sectional & Havalance dining/living room sets. Overall customer service was phenomenal, the only issue we had was availability of the pieces which ranged between immediately availible and a 41-day wait. We do wish that Ashley Furniture would allow for cross- store orders (order in VA, pick up or deliver in FL or GA). We WILL be buying from Ashley Furniture & if you're visiting the Fredricksburg location, ask for Winfield. We are first time shoppers at this store.
Ruth was very helpful. She was kind and made sure we were very informed about our purchase before making it final.
Ruth was very helpful, enthusiastic, and determined! She helped us find an amazing bed and a dresser. We found exactly what we were looking for! Overall, the staff was very nice and delightful.
Our sales associate,Ruth, was absolutely amazing in answering our questions and telling us about the furniture we were looking at. Because of her knowledge and helpfulness, we purchased the furniture set. Ruth is definitely the one to see when you are looking to buy new furniture!
Todd was absolutely the most helpful person ever. I got exactly what I wanted for a great price. I usually hate furniture shopping because sales associates don’t allow me to just browse. Not today. It was the easiest experience ever. I would definitely shop here again.
My husband and I had an awesome experience here! We found a couch we loved but wanted to shop around at other stores to make sure we were getting the best sectional and best deal, and Ashley furniture definitely was the best! The employee helping us, Donald, was so nice and helpful but not overbearing at all; super cool guy! He was so great to work with and made the entire process super easy and enjoyable! We got a great deal, and the couch is scheduled to arrive at our house in 2 weeks (other furniture stores told us we wouldn’t be able to get furniture for at least 8-12 weeks, or more). 10/10 would recommend Donald and Ashley HomeStore!
-Was told on the day I purchased by the salesman that the furniture was in the warehouse and delivery would be before September 30th. -My husband then made a phone call to see when expected delivery would be. He was then told it was told it was going to be October 25th. -I then went to the store ask for a manager and he then promised me a delivery date of October 10th along with free delivery and set-up for my trouble. -My husband called on October 6th to see when delivery time would be for October 10th and was told the delivery was not going to happen until October 15th. -Last night I went back into the store and talk to a different manager. He could not find a delivery date of the 15th and was told it would probably be around the last week of October. I then cancelled the order all together with the manager. I was told I would be contacted by corporate for a refund of my money. -Called corporate on 10/7 and they cannot find a refund to review in their system. They are quick to take your money out of your account but don't want to give it back! The manager said it isn't even in stock anywhere.
I bought a section couch ...in full... in mid June and am still waiting on delivery, its October. Every date they give me gets getting pushed back. They won't tell you the new delivery date until you call, and get a different date every time you call. DO NOT BUY FROM THEM!!!! They are liars. Run.
I bought my sectional couch in June.... in full.... and was told it would arrive at the end of July. Every time I call they tells me its gotten delayed. Its October and they have not delivered and has not have given me a date when it will be delivered. DO NOT BUY FROM THEM. THEY ARE LIARS. Run away.
We ordered furniture was told it was coming in today but only got one piece of furniture that we ordered. To get a hold of anyone is near impossible. And we payed a delivery charge. I’m very upset!!!!
I had a very pleasant experience here with Amanda. She was very knowledgeable about the furniture and finance programs that Ashley provides. It was a relatively quick process after we had picked out what we wanted. The entire staff was extremely friendly and helpful and accomodating. I would recommend this place to anyone! Thank you Amanda for your professionalism and special attention to our needs.
Today I worked with Shavon to pick out two end tables and two lamps. Shavon was so helpful in helping me decide which ones to buy. I would definitely buy from her again.
Ruth did a great job helping us find the right furniture for our basement living room. She was patient and took time to gather information on availability and cost prior to us returning the following day. She made the process smooth, stress free, and enjoyable. Thank you Ruth! We will certainly be returning customers!!
Bill is the man. He was relaxed and knowledgeable and didn't feel like a hovering salesman. He felt like a friend trying to get me a couch that I wanted. Was very conscious and respectful for my budget too. 10/10 would recommend to a friend.
Jeff was fantastic and made buying furniture a painless process! Thank you!
Ruth was amazing. She was very patient with me while choosing different pieces and took time to explain the quality and prices of each item. I plan on utilizing her expertise and demeanor for my next trip here tomorrow.
Absolutely horrible experience. At the beginning ofJuly we ordered a desk and a sofa. We were concerned about delivery time due to covid. Nonetheless the assured that we could receive delivery within six weeks. Well six weeks roles around and no delivery. Finally after countless phone calls and two months later, the sofa, not the desk arrives for delivery. Low and behold it is damaged as we are forced to send it back. We were told it would take month to get another. Well a month roles by and we finally get our sofa. Three months later. At the same time, we finally get delivery of our desk, three months after ordering and what do you know... the desk is missing pieces and cannot be assembled by the delivery crew. So they have to take it back. I am now being told I won&'t get a new desk until the end of November almost six months after purchase. I completely understand the COVID is causing delays but to have two damaged and missing pieces delivered is completely unacceptable. This company is beyond difficult to work with. The manager, Adam is completely useless and I do not think has been given enough power or authority to make a customer happy. The owner of the store is no where to be found and no manager at the customer service center will return my call. Overall the entire company is to blame for this horrible process. I recommend not doing business with Ashely.
Jeff was a very personable salesman gave me a lot of options of what I was looking for along with the best price possible will definitely be going back again
Jeff was our sale associate. He was very personable, gave us options for what we wanted and got us the best deal. He didn't try to rush or hurry us he was very patient we will definitely be coming back
Jeffery was a great sales associate. He was kind, patient and helpful. He makes me want to continue to support Ashley furniture. He gave both my restless kids a balloon while we had to wait in line to checkout with our purchase
If I could give them A ZERO I WOULD. A bunch of liars at this location. I have had the hardest time trying to get missing pieces of my furniture like the drawers for my dresser for 2months now, lies about delivery times and no one has been any bit of help. Oh and the manager has lied to my face 3 times. No help go find a store that will actually help you and not screw you over for almost 3 months now.
Ruth Wells did a fantastic job showing what we were looking for, explaining the prices per the sales tickets on the items, then writing up the sale for us. We were happy to find what we were looking for and appreciated the help we got from Ruby!
My experience with Ashley was great and the sales person Amanda was great
My review is for customer service experience. I went to Ashley Furniture to purchase a bunk bed for my grandchildren. The furniture specialist, Ms. Ruth Wells was very helpful. Not only was she helpful she was very knowledgeable. She took her time to help me with my purchase and not once did I experience any impatience with her. So if you’re in the market for furniture and you happen to stop by Ashley Furniture, remember to ask for Ruth Wells.
Jeff was extremely helpful with giving us recommendations on the sets we preferred and sharing information on finances and expected delivery. He also catered to our needs and looked out for our best interests while still giving us our space while searching in the store, which is always greatly appreciated!
Jeff and Jen were awesome to work with. Can’t wait to get my new furniture. Jeff and Jen were friendly, personable, and very easy to work with. I felt valued as a customer. Ask for them if you’re furniture shopping.
The associate that helped us at this store Ruth Wells was very pleasant and helpful. Would definitely ask for her help next time.
Was great working with Jeff. Got us a great deal and was quick.
Amanda did an awesome job helping me select the most practical pieces of furniture at a reasonable price. Thank you so much.
Ruth has amazing customer service!!! If you are looking for furniture ask for her and she will not make you feel overwhelmed and she doesn’t hover where you feel like you are being pushed into looking at certain things. Ruth was great at explaining the pricing and helping me making the best choice of what I was looking for. I will be definitely using Ruth for all my Ashley Furniture purchase needs 🤗. I was able to purchase with ease and it did not take forever.
Jeff was extremely helpful during our process of purchasing a new couch and new dining room table. He was personable, professional and made the process relaxing and fun. He had a great sense of when to be near-by for questions without hovering - which allowed us to discuss. We will be back to Ashley for more purchases because of Jeff.
Went in and purchased a couch back in the beginning of May. The customer service was great. We get a date to pick up the couch and the day approached I called for the address to pick it up and I was told it wasn&'t there yet (why was I not contacted before so I knew?) the pick up date continued to get pushed back. I started calling trying to cancel the couch after the second time it got pushed back. It got changed about 4 times at this point and I still have yet to get ahold of someone to get my refund. I will be calling my bank and seeing how to handle this. VERY UNPROFESSIONAL. The absolute worst and I will NEVER go here again. I will be visiting the store to see why I haven&'t gotten ahold of anyone for a refund on a couch a STILL don&'t have that I ordered in MAY.
Ruth, was a pleasure to work with in finding me furniture for my new apartment. She took the time to understand my taste and work with me in finding the perfect items for the apartment. I highly recommend her and will definitely come back to her for future purchases.
Absolutely worst experience buying furniture here. We have been waiting for our furniture since June. We were told it would arrive the first week of August. We were NEVER notified that the date changed clear to September until we called for an update since they never showed up with our furniture that we were sitting around waiting for. We have made countless calls since no one bothers to update you and each time we are told a different date and cut off to read the exact same apology over and over again. It’s absolutely ridiculous that no one notifies you of any updates. Many people have to take off of work AHEAD of time so they can be there for the delivery. I understand that COVID has slowed the process time down but this absolutely can not be the excuse from now until the end of time, it’s never going away.
After going to 1001 places to find counter height bar stools, I ran into Donald at Ashley Homestore. He helped me find exactly what I was looking for in 2 minutes flat. He was super laid back, well informed, and understood my needs. Thank you Donald for saving me the time and energy it would have taken me from going to more stores if I didn’t run into you. I wish I had found anyone as good as you prior because it would have saved me days of time and energy. Exceptional service.
The sales manager, Jeff, welcomed my wife and I and informed that we were able to look around and if we had any questions just to ask. As soon as we did, Jeff available to answer all the questions. He was polite and knowledgeable, and did not pressure us intona sale. Its employees like him that give the store a great name!!!
Great experience. Listened to our wants and needs without being pushy. We’ll buy here again for sure.
I've visited this store on 3 different occasions and they didnt have what I was looking for, nor did they have a catalogue to order it... Keep in mind this place is super creepy because theres like 19 salesmen who stare at you smiling quietly when you walk in and (probably) telepathically communicate to eachother which if them will attend you. Three stars instead of two, because they were at least polite and didn't try to replicate me.
Donald and Ruth were amazing! Took the time to find which tables where in stock. Customer service provided was excellent. Please ask for them.
BLUF: I've lost confidence in this Ashley HomeStore's integrity. I recommend against doing any business with this store. DETAILS: About four months ago, I went into the store. Told the salesperson that I needed a family room set with a high back, to support my neck (tall guy). Wife and I found a set that we liked, but couldn't check the recliner. He showed me a different model, and said that it was the same size as the set we were considering. Ordered the furniture, and waited for it to come in. The store never called with an update status, even though the ETA was delayed several times (for a total of 3 months). When the first pieces arrived, I picked up two pieces from the warehouse. Got home, and it was a short-backed recliner. Called the store to return on Saturday, and was told that I needed to call back on Tuesday - when their customer service was back in the office (holiday weekend). Called back on Tuesday, and they were already closed. Called back on Wednesday, and customer service said that I needed to talk to the sales manager, and they forwarded me to the store. The sales manager was with another customer, so I was told he would call me back on Thursday or Friday. Waited three days, and no phone call from Ashley. On Saturday, I went to the store and talked with the general sales manager. He offered store credit. I told him that I preferred a refund, because I had a lose of trust in Ashley HomeStore. He said that he couldn't issue a refund, but the executive (regional manager) might be able to, after I call customer service again. Called customer service, they spoke with the general sales manager, and then he called she executive. The executive's final answer was that they would not give a refund or store credit, and that I now stick with furniture that does not fit. Why? Because it had been more than 24 hours. So, why do I now have a lose of confidence? I feel like I was lied to by the salesperson about the floor sample being the same as the delivered furniture. Then, I was bounced around for a week, before I could talk to someone with any dicision authority. Finally, the executive denied any positive resolution to the issue, because the furniture had been at my house for more than 24 hours - which was result of me following the Ashley resolution process.
😍
Jeff was very knowledgeable and helped us though multiple back and fourth scenarios of color options and styles. He was also very kind to our daughter and remained patient when she started to throw a tantrum. We are very happy with our purchase and specifically the service we received through Jeff at the store in Fredericksburg.
Amazing customer service met us right when we walked in. Ruth Wells was phenomenal and made sure we found the right recliner for us. Thank you Ruth!!!
Ashley Home Furniture delivered my furniture badly damaged on September 11, 202. My daughter received the delivery. I called Ashley Furniture immediately to report the damages. No one has contacted me yet to come get this sectional. Do not purchase anything from this company. They do not make quality products. I have been given the run around about next steps to solve this problem. I have not received a solution since I notified the store about the damaged sectional.
Purchase price was reasonable and Manager and salesmen treat customers very nice.
DO NOT SPEND YOUR MONEY HERE!! We bought $3000 in mattresses and a sectional sofa. We were told that our mattresses would take a week to arrive and our sofa around 5 weeks. Our sales guy told us that all the other furniture stores lie about delivery times, but Ashley does not. Here we are 10 weeks later with zero furniture and no solid ETA on actual arrival. We are 1/4 through our lease with ZERO furniture. Everytime you call customer service it is well over an hour on hold. Will not be getting a dime from me.
An amazing experience and James was so helpful and met me at the front door with kindness. So helpful. Thanks James for everything and making my day so perfect.
Have had the worst experience with Ashley Furniture in Central Park. Been waiting for furniture since may and keep having our date pushed back. Finally suppose to get everything today and they are missing pieces for the furniture... I will nevvvvvver deal with an Ashley furniture again. Also they then tell me there's no eta on when they can get the pieces and only offered $125 discount... and won't let me return it. Haha Oh and when you try to get them on the phone its ober a 2 hour wait. Good luck
Have had the worst experience with Ashley Furniture in Central Park. Been waiting for furniture since may and keep having our date pushed back. Finally suppose to get everything today and they are missing pieces for the furniture... I will nevvvvvver deal with an Ashley furniture again. Also they then tell me there's no eta on when they can get the pieces and only offered $125 discount... for missing a day off work. Oh and when you try to get them on the phone its ober a 2 hour wait. Good luck
We enjoyed our experience with Ruth, she was awesome!!! We are excited to get our new furniture!
Had a great experience in the Fredericksburg store. Ruth was very helpful and knowledgeable. Will definitely be going back soon.
BUYER BEWARE! DO NOT PURCHASE ANYTHING FROM ASHLEY FURNITURE. I placed and order for 3 bedroom sets June 14th and it has yet to be delivered. Customer care is horrible. They don't update you or return phone calls. I will NEVER shop at Ashley's again. I JUST WANT MY FURNITURE!!!!
James made our furniture buying experience easy and fun! In the land of sharks, James is a breath of fresh air. He listens, consults (I had many design questions) and builds relationships with his customers. We are happy with the products offered at Ashley and even happier with James. We will return and talk to him every time we need new furniture. If you are on the hunt for an updated look ASK FOR JAMES!
My experience was as it has always been, excellent. I enjoy the quality of Ashley Furniture. My salesman today, Bill Kaempffer, was experienced, knowledgable and very accommodating. He didn’t rush me or push me. He Simply assisted me in making the best choice for my needs. I’ll be back for my future furnishing needs and I will look for Bill to assist me.
Jeff O was very patient and helpful in finding us the right sofa. He quickly figured out what we were looking for and he was goid with sticking within our price range. We will be back for more shopping. Thank you Jeff!
Hmmm where do I begin....
There was a great selection of couches and sectionals at Ashley HomeStore. We were given the freedom to browse the selection and once we were ready, Jeff O. was extremely helpful with getting our order taken care of. He helped us decide on the option we wanted and organized our financing for us. I strongly recommend shopping at Ashley HomeStore.
Ruth Wells is a fantastic Ashley associate who helped us navigate several uncertainties and ever-changing desires. I highly recommend her for helping anyone who may be the slightest bit undecided to ask for Ruth to consult with them. She is a special lady! Also a big thanks to her Manager Adam B. who answered several of our questions while Ruth was checking pricing and stock for us.
From the moment I walked in the Fredericksburg store Ruth greeted me with a friendly smile and disposition. Even though the set I wanted to see wasn’t in the store she made sure to show me pieces that were comparable in make and quality. Ruth was patient, answered my questions and we just clicked. Ruth matched the internet price and saved me by recommending a platform that I didn’t even think about and now I am so happy she did! Ruth kept track of the order and kept me updated with every delay. I will definitely recommend her and I will be back.
Three months and counting still no bedroom Furniture! And missing part of my living room.
Halim was amazing! He took the time to go over the different options and made sure I understood everything. I am satisfied with the customer service provided!
Ruth was great! Very patient with us!
ZERO STARS! I’ve been waiting 4 months for my sofa and it keeps getting delayed. It’s inexcusable. I was told a certain date was worst possible case, and we’re now well past that date. Not a single person in this store has been of any help to me. The manager told me if I want to spend 2 or 3 grand he would have something shipped to me in 3 days. Why he thought I would ever spend another dime at this place is beyond me. Worst service I’ve ever dealt with.
Ruth is a wonderful sales associate who makes the purchasing process easy and enjoyable.
Ruth Wells provided excellent service today and helped us find a great deal!
Amazing customer service I highly recommend Ruth! She was so helpful and allowed us to Look around without being pushy and was there when I needed her!
Bill and Jeff were great for our purchase today! Bill had great patience as we decided which furniture pieces we were going to purchase and the pricing/financing plans were explained easily by Bill. Jeff did a great job explaining the adjustable twin XL base for our king size tempurpedic mattress.
Cathy was amazing! I was very indecisive on what I wanted and she showed me several options. She even allowed me to move furniture in the store to compare a few things. She made what felt like a big purchase for me super easy, with minimal stress. She was upfront with all shipping and delivery information. If you go into Ashley’s make sure you ask for Cathy! Can’t thank her enough!
We always receive the best customer service during each visit to the store! Our Sales Consultant, Ruth was a pleasure to work!
(Translated by Google) I wish I can give 0 stars ADAM B. is the worst Manager i ever meet he is so rude and all his words are he cant help. what kind of manager is this? . NO body has a good customer service in this store. The worst manager I have ever met is in this store. His name is ADAM B. This store does not help anything but when they want to sell they paint themselves well. WATCH OUT! when they receive their damaged furniture then they throw it back. the worst service! (Original) I wish i can give 0 stars ADAM B. is the worst Manager i ever meet he is so rude and all his words are he cant help . what kind of manager is this ? . NO body has a good customer service in this store . El peor manager que he conocido esta en esta tienda su nombre es ADAM B. esta tienda no ayudan a nada pero cuando quieren vender se pintan bien . CUIDADO! cuando reciben su muebles con daños luego ellos se hechan para atras . el peor servicio !
For a furniture store in a pandemic they sure do not know what mask are used for, social distance is or what cleanness is. Do not recommend coming here unless you want to risk getting covid.
No recommend! Just bought dining table on July 28th, we found damaged call customer care ,they told me sent my information and some pictures about damage part ,waiting about 24-48 hour .but already one week we need to return this table get my money back.very bad experience,don’t go there buy any furniture .
we just bought a dining table on Ashely store on July 28th ,they told me should pick up on next day. We drive about 30 minutes get there pick up.warehouse staff there seem not very friendly .they ask my husband help to load the table,another guy ware on gloves was standing there.when I comeback install the table have little hole on there . I just call service care they hang up my phone 4times . And they told take some pictures send them email ,need wait about24-48 hour,until now problems haven’t solve。 very bad experience! Too tired! I won’t go back there to buy any furniture.
Great location near in a mall outlet. The gentleman helped us purchase kitchen furniture and a double reclining couch.
Bill made buying a new bed quick and painless! All the paperwork and details were taking care of and we were in and out within 5-10 minutes. I work with bill again!
Dan was excellent in his customer service 👏 👍 👌 I went in to buy a new living room and ended up purchasing a new bed as well (king-size w/temperpedic mattress)
Steve H was an awesome sales rep. Appreciated his assistance.
Bill from Connecticut was awesome! Very professional! Finally found the sectional we were looking for. Thanks Bill!
Ruth was absolutely amazing she helped me and my other half pick out a full set of furniture for our place i will definitely be back to get more furniture in the future if all the employees are as great as ruth.
Prices are very sexy, employees not so much though
Bill was very helpful and knowledgeable about the products. He explained everything very well and was pleasant to work with. He was very up front about the availability and timeline to expect our furniture to be delivered. My family and I had an overall excellent experience with purchasing our furniture. The only complaint that I had was that the air conditioning was not working very well, which made it a little more difficult to breathe, but I do not fault the employees at Ashley for that.
James was awesome. I explained what I wanted and he was like “got you” took me right to all the options and was very knowledgeable. Can not speak highly enough of him and the service I received.
If I could this review would be 0 stars. I ordered my furniture back on May 30th. I was told by my salesman Winfield and the supervisor they would work out split delivery. I was told I would have part of my bedroom set the first week of June. My chest and mirror would come by June 26th. I received a call that my delivery was not split and my items would be at the warehouse July 18th. I was told lots of lies when I was there to make the sale. Because I chose a Homestore special it's a longer wait for delivery. If I had purchased the $6000 set they tried to sell me I would have had it a week later. Not much I can do about it so I accepted the July 18th date. I received a call on Saturday July 4th I was still good with July 18th. I received another call on July 6th that my date for my items to arrive at the warehouse was now August 10th! The customer service line kept telling me that it's back ordered due to COVID but I know what they do...you have 5 items and are missing one or two of them but someone else needs that couch to complete their order so they take it from your order, reorder yours and realize it's not coming in time so they push your entire order out! I called the store, called the sales manager, left messages for the GM and NOTHING! No call backs. I feel this is very unprofessional. Unfortunately you cannot cancel and get your money back they won't allow it and they are the only store I found anything close to what I wanted for my living room and bedroom.We will see if the August 10th date stands.
Mijub was awesome. Very pleasant to work with.
Stay away. They lie to you. If you purchase furniture from there, it will take over 4 months for you to receive them. However, they do not allow cancelation. I don&'t think it is legal to even sell furniture like that.
What a wonderful experience I had at Ashley. I understand how tough things are these days with Covid but I was pleased that mask were warn and not only that James was awesome and patient and so helpful helping us get the furniture we wanted and loved and quickly. Really appreciate Ashley's and James.
William was VERY friendly, professional and laid back. He asked great qualifying questions to make sure he showed is what we were looking for!
Steve was helpful in finding what we were looking for.
Jeff was great to work with. He helped us find, AND GET, exactly what we needed. Great experience.
Our family is moving into our dream home soon and needed to purchase a new sofa. While I had a vision of what I wanted, I found myself overwhelmed with what would work with the layout of the new living room. To the rescue came our Sales Associate, Ruth. She took time to help us find a sectional that would not only fit the space perfectly but also the style I was dreaming of. Ruth answered our questions, never pushed us in the decision making process, and gave us space to think through our options. Ruth truly made our purchase seamless & even enjoyable!
The service was great. Bill did an excellent job. The only issue was that the products we chose could not be delivered for a month and a half. We decided to not purchase at this time due to to the delay in delivery. I would suggest stocking more inventory for impulse buyers like ourselves.
I purchased a bed & mattress set on 6/20/2020 with sales associate Jeff. Originally I had added on a dresser & changed my mind on the dresser before checkout. Jeff automatically treated me differently when I removed the dresser. Upon arrival, I told him I was purchasing a bed to be delivered before my move date in mid-July. I get to my car and realize nobody ever gave me an estimated delivery date and the invoice had a date in August. I went back in & was told on a Monday someone would give me a call about possibly changing the date. After calling 2 times a day for a week, I was finally directed to speak to the manager, Adam. I talked to him & was told to expect a call back in 24-48 hours with an update. After another week of calling & leaving messages, I finally get him on the phone again. It was clear he had no idea who I was nor had my purchase been worked on. It took over 2 weeks to get a refund when none of this should have happened. The sales associate was more concerned with his sales & the manager couldn’t care any less about customer service. I’ve purchased furniture in the past from Ashley, but this experience has changed my mind completely. I will NOT be back. They were completely unprofessional and showed zero remorse for the situation nor tried to do anything to rectify it.
If I could have given ZERO stars I would have. We purchased a sectional from the Ashley Outlet location in Fredericksburg, Virginia. When making the purchase we purchased the extended warranty because the salesperson explained that basically everything is covered except for damage caused by pets. Now one year and one month later since we received the sectional the cushions have gone totally flat and upon contacting the warranty we were informed that this is also not a covered claim. We tried contacting the store out of frustration and have received the runaround and told we need to call back to speak to a manager, or have left a message for the manager and never received a return call. Little did we know that phrase "basically everything" really means we don't actually know what is covered and what is not. Ashley Furniture will never receive my money again. I would much rather spend more and get a quality piece from West Elm, Room or Board or Crate & Barrel.
Our sales associate was Jeff! He was super friendly and smart. Knew the inventory well! We went to his store last week, liked a sectional, but left the store without purchase because we wanted to keep shopping around. We went to a different store, saw the same sectional in better lighting (to see the true color), and was sadly disappointed. We left that store without any purchases as well. Today we went back to Ashley’s, saw and continued working with Jeff. We browsed the rest of the store and fell in love with a completely different sectional, and took the jump and made the purchase. Jeff was completely welcoming in both visits to Ashley’s, gave us time to do our thing without being overwhelmed or too hands-on as some associates do. He was great! We are completely satisfied with his service and time!
Don’t waste your time buying from this company. I wish i could give them 0 stars. Went in weeks ago to purchase furniture to have it when we moved into our new house only to have it set up as customer pick up. We hired our own delivery drivers to go the warehouse in Spotsyvania only for them to get there and Adele tells us they did not have our furniture. Called the store back and they say it is there and Adele calls to tell us that we gave her the wrong invoice. I’m looking on the invoice now and clear as day it has our furniture listed. We paid our delivery drivers $42/hr and now we are out of money and no furniture with a delivery date of another week. I will definitely be calling corporate to file a complaint as she did not do the her job. She didn’t even care enough to listen to what we were telling us she just turned us away.
Fantastic experience. Our salesperson extremely helpful, but not pushy at all. Made our experience all the better.
I’ve ordered from this store many times with great experiences. However this last time was a nightmare. I purchased a sectional and ottoman on 3/14 with a verbal confirmation that the couches would be in the warehouse the first or second week of April. 2 days later I was called and told by customer service that the items would not be in until April 21st. Okay, it is what it is. Come April 21st, no phone call for delivery etc. I call customer service. They say oh the pieces aren’t all here, it’ll be April 23th, again okay it is what is it. Come April 23th nothing. I call again the date has changed and they attempted to say it was because of COVID. Well BS because I ordered these couches before that was even an issue. I then look at the contract that I signed saying arrival time is 3-4 weeks and sales are final. At this point it’s week 7. I call and get the head of sales Jeff who listens to the story and he explains he will see what he can do or if there are any other orders he can take from to compete my order (so what are you going to say to the customer you took from?) and will call me back. 4/25 I call back, he says that he will take the delivery charge I paid and put it toward my financing. He also informed that the oversized ottoman is in stock and I am more than welcome to come and get that now if I’d like. Why would I come get an ottoman that doesn’t match anything in my house. He also offered to switch out the couch I ordered for one in stock which was nothing like the one I ordered, so that’s a no. As Jeff continues to talk he also stated that all of the pieces came in but one was damaged and they didn’t want to deliver it that way (I get that but this whole time my couches were apparently delayed because of COVID, so you’ve been lying about that too) We continue to go back and forth because dates continue to change, without the company calling and telling me, I’m the one making all contact (sh**ty customer service) Adam the store manager is also involved at this point, which also gets me no where. It’s then May and I’m still getting the run around, I’m then told that everything is in but the ottoman, what happened to my ottoman that I was offered to come get in April? No one has the answer for that. Eventually I am given the delivery date of 5/12.. here it is 5/11 and once again have not received a phone call to schedule the time of delivery. I call them and I’m not on the schedule for delivery. I then call Jeff and he knows I am for sure on the list for delivery, but discovers I am not and states that they can be delivered the following week. At this point I go off as I have many times and explain I have no couches in my living room seeing is how I was given a delivery date. He pulled some strings and I did receive my couches when I was told. So, I was suppose to have my delivery fee of $170 moved to my financing and and additional amount taking off for all the BS I went through WELL here it is 6/23 and nothing has been taken off of my financing. This place is a joke. The worst customer service I have ever received. And I don’t need the store to reply with their bs response on contacting them to make my experience better when they literally have their heads up their a**. I’m not sure how the store still operates at this point. Also apparently they don’t have anyone over them (which is also bs) but good luck speaking to any one higher than the store manager. Edit As of 6/25 in response to the companies response .... Did you read my review? I’m complaining that all communication was because I called or contacted you all and your still telling me to contact you. The only thing there is left to do is adjust my financing.. which isn’t much to look into I’ve pretty much told you. I also said not to respond with a bs response and it’s exactly what you did...but have you adjusted my financing?
We ordered a couch that took 2 months to deliver and when it finally arrived they installed the legs improperly resulting in it collapsing. The leg was installed the wrong way with the wrong amount of screws. Taking 2 seconds to actually look at the leg and use the right hardware would have been much easier than me filing a complaint on their terrible phone line.
Halim was amazing. We had a great experience.
Halim did an excellent job helping us pick out furniture for our new home!
If I could give zero stars I would do so. Same stories as the others. My salesperson was great and very friendly but the incredible downfall came with the actual delivery of my items. I never got them and I paid in full for over $1800 for a sectional. They kept delaying delivery. Customer service was nonexistent. I had to keep taking off work only for them to switch up on me. This was pre COVID. I would not recommend them to anyone. The owner should be ashamed. I have been to Ashley furniture stores in other areas and had no issues but this one is a disaster with follow through and customer service. Never got my items and they refused to refund me.
Fredericksburg Va store worst experience ever!! No customer service, my furniture was damaged on delivery, has been a few weeks multiple phone calls on my part no FOLLOW THROUGH from the store or customer service. Shipped me a part without notifying me of scheduling to come install. Furniture is uncomfortable and cheap quality very unsatisfied. I am filing a Better Business Bureau complaint
Unfortunately I have to give one star because 0 is not an option. Do yourself a favor and stay away from this store. Cannot comment on the quality of the furniture as I never received it. They pushed out delivery without notification to me. It took three phone calls in one day to speak to a manager. In between those phone calls, the delivery date was pushed out two weeks further again, with no notification to me. I should have read the reviews prior to purchasing: My mistake. From the reviews, this seems to be the operating mode for the store. I will go get my money back and forget this place exists. I cannot, and will not, recommend this store to anyone. STAY AWAY!
I was looking for a reclining sofa. I found exactly what I was looking for. Thank you Jeffrey Rehm for finding me the perfect sofa. You made the whole process so easy! I will be back!
Great customer service!!
Just got this dresser delivered today. Came with a damaged slider in the drawer. Customer service said they will either send someone to repair, or they normally do an exchange, which they can&'t do now during COVID. So basically they&'ll either send someone to repair furniture that they delivered broken, or..... nothing.Don&'t go to this store unless you want furniture that comes broken.Also, it&'s COVID and the sales rep wasn&'t wearing a face mask.
Very professional at 100% level. Halim was extremely helpful in assisting with my purchase and customer support with Affirm. Best salesman ever! Yes, I am happy with the purchase. I would recommend him always.
After purchasing a couch cash, they stated it would be in within a week. Now past that week they have given two different ETA's, both of which being a month or later. They also have a "no refund policy" that people should be aware of. One customer service agent said I could be refunded but was wrong. They also like to transfer you many times if you call and will blame their distribution centers. UPDATE: They have now twice pushed the date back of delivery with no explanation of why. Worker said they are still making deliveries "as normal" yet they can never give reasons for delays. They don't deserve even 1 star. UPDATE 2: Still no coach. Still no answers. 3 more weeks of no refund or couch. They will not call me back and there is somehow never a manager working when I call. Going to the BBB.
I had a very pleasant experience purchasing the furniture with Todd, but Adam the general manger is very unprofessional and rude. I was hung up on and given the run around with price adjustment and told multiple times I would be called back and wasn’t. Called customer care and corporate and got nowhere! Will NEVER be purchasing from Ashley furniture again.
We give the store 5 stars! Jeff O was great to work with! He showed us all kinds of options and really listened to our specific wants and styles. 🙏🏻
great prices and awesome customer service!
I purchased an Ashley Furniture coffee table through Amazon. As I assembled it, I realized that the holes for the screws in one section of the base were not drilled properly and there was no way they could be tightened down, at least with the tools I had to work with. It seemed like good luck that there is an Ashley's Furniture store about 15 minutes away so I contacted them to see if I could either exchange my table with a like kind or even just see if they could help me with getting these screws tightened down, rather than packing it up and returning it to Amazon. I spoke to a couple sales guys at the store who didn't think it would be a problem, but they told me I had to contact their assembly warehouse which was a different location than the retail store. I called the warehouse but the woman I spoke would not even consider helping me since I purchased it on Amazon. All I wanted was for them to help me get this table properly put together. Not great customer service. Needless to say I returned it to Amazon and will not consider Ashley's Furniture in the future.
Jeff was an incredible help and made the experience easy and smooth from start to finish!! Wouldn’t want to work with anyone else! Thanks, Jeff!
Great price, Great quality, Great sales person. Easy and quick transaction! Thanks for everything Jeff!
Warranty is terrible. Have a broken chair and can’t get it fixed. Store manager didn’t return a call after speaking to him. That is customer service 101. Paid a lot of money full price.
If I could give zero stars I would!! The quality of my $2,500 sectional is a joke. The way I have been treated both in store and over the phone is appalling!! Don&'t waste your money on the warranty it&'s a pathetic ploy to appease people with no follow through. I wouldn&'t even recommend this store to my worst enemy!! Beware!! Stay far away!!
I would recommend this store for their sales associates being very kind and helpful and the couch we bought was beautiful. However, the delivery company wasn’t perfect. We were lied to the entire first day of delivery up until 9 pm when we figured the couch just wouldn’t make it. Then they called the following day and could not deliver that day either due to, “not having the product?” We ended up getting our couch two days late and it was very frustrating. Again, sales and couch itself were great just lower your expectations on delivery.
Bought all the furniture I wanted in less than 2 hours. All thanks to Jeff! Would highly recommend this place to anyone. Thanks again!
Great customer service. Honored the online price and was very helpful.
WORST experience I EVER had. The customer service is HORRIBLE. Also they DO NOT deliver on time. On my first delivery, my order was bad quality so they reordered my item and then it took another month for it to come in. No apology given. Second attempt at delivery they scheduled me for a time I didn't agree on and then were going to deliver it over 2 hours later. It was Saturday I had plans at 2pm and they estimated a delivery time of 8:30pm. No courtesy call. I had to call and ask them twice where's the driver. I had to cancel my plans and literally waste my whole Saturday. Now I am rescheduled for Wednesday and i have to work but of course they will offer no compensation for the time off I have to take. The General Manager "ADAM" at the Fredericksburg, VA location could care less and didn't even appologize. I won't buy anything from them ever again.
Worst experience of my life when buying furniture and took over a month to get my couch!
We recently ordered a living room set, and the costumer service was great until the date we were supposed to get the furniture kept growing. We were supposed to get our furniture at the beginning of March, but we are currently still waiting for it. Also, since we do not have the furniture camping chairs are being used in our living room..
Walked in and received help promptly.
Winfield was very helpful. I was searching for s sofa and 2 accent chairs and he took the time to move a chair that i was looking at next to another sofa around the corner so I could see them together. Very helpful.
Hamid H. was Phenomenal! He listened to our needs and showed us what we needed to see. He was able to work with our budget and gave us a great deal.
Today I had a fantastic experience at Ashley Homestore. I came in not necessarily wanting to buy anything unless the price was right. Our salesperson JJR actually let us in a few minutes early he was friendly, knowledgeable, and led us to some of the better sales within the store - which I appreciated very much! Now here is what made my whole experience with Ashley stand out, I for the most part aimlessly walked around the store. My sales person helped me find some wall decor for my home (this was a huge plus because I am a single man who can't decorate) he helped me find a great bedroom set and very comfortable king size mattress for an amazing price. I will be back to Ashley next month to shop for formal living and dining room furniture! Adam
Jeff O. was beyond helpful and made our furniture shopping experience so pleasant and easy. He took the time with us to make sure that we found something that would work for us and was really what we wanted. He was very honest and open with us, and if we buy anything in the future, we would definitely go back through him again.
Winfield was down to Earth and easy to deal with. It was a pleasure working with him!
Winfield was SUPER helpful, transparent, and able to get me a great deal on my purchase! I am very satisfied with his service.
Great experience! Went in for a table and left with a bedroom set too. Jeff was patient, kind, and helpful.
Great customer service and we found exactly what we needed thanks to Emmanuel and Ty! 😊
I am a faithful customer of Ashley Furniture and have purchased many items with no problems. However, I purchased chased the Olsberg Sleeper Sofa and Loveseat in August and it was delivered in October. This set has major issues as the seat cushions are too short for the set. The cushions slide back and your legs rest on the front frame of the set. I have contact Ashley multiple times and all they will do is send new cushions and I continue to have the sesame issues over and over again. I requested that Ashley give me a store credit so I can exchange the set. They are refusing to work with me and this is poor customer service. I am very upset and perplexed as to their lack of customer service and care.
The salesman " Winfield" was Dyn-O-Mite. " Winfield was very knowledgeable and had some great ideas on things we were thinking about doing in the bedroom. He was with us pretty close to 2 hours helping and answering our questions. Wish every salesman had his attitude and thoughtfulness on helping people. Without any doubt " Winfield" should be given a very nice raise and even the " Salesman of the week, month, year and decade awards. PS: Keep up the Great work " Winfield"
Windfield did a fabulous job! He made my wife and I very happy! Ask for him when you go in! Thanks for helping us with our mattress!
The young lady was understanding of what I was looking for, patient and welcoming. I expected to be treated differently to be honest, but I'm pleased with the whole experience. Also, there was no hesitation with the online price match. A++++++
Jeff was great!!!
Winfield Herring was so helpful.. He showed us lots of different options with in our price range! He Didn't push us to buy something we didn't want or couldn't afford. Thanks again Winfield for all your amazing help. We truly appreciate all your help now we can relax in our new living room!
My husband and I were assisted with Jeff R. He was probably the best salesperson we have ever come across. He was helpful, polite , friendly and helped us find furniture within our budget. An employee like him is rare to find . Outstanding job.
Oh they are great at sale... of course! But getting everything you ordered to come together is difficult!!! My daughter&'s bedroom set was missing part of the bed! So they couldn&'t put it together! They never told me it wasn&'t getting delivered! Now my daughter will be sleeping on the floor for two weeks! Very very disappointed!!!
Just so people are not fooled...You all see Deannie F's message to the original review. Seems like concern...Maybe they will try to make things right. I wrote Deannie F. a message through Yelp right after she posted and have heard nothing back.
I am incredibly disappointed in Ashley. I ordered a chest in January, and after 3 (now 4) date changes, I still don’t have my item. People aren’t calling me back when making promises. I’m frustrated and highly disappointed.
I was mostly impressed by the sales associate Marquees. He provided excellent customer service. also, the outlet store had a lot of good deals.
I went to the Ashley HomeStore today in Fredericksburg Va and had the best experience with my salesman Eddie F. He is beyond awesome and hilarious. I will definitely be going back soon. I will update once my furniture is delivered!
Winfield is the man. We’ve been looking for new bedroom furniture for months and even at this same Ashley. Winfield not only worked with us to tailor a specific set of furniture to our needs but he did it without feeling pressured or pushed to buy anything! Quick delivery, Great selection, quality pieces, and outstanding customer service all for a reasonable price!
I had the pleasure of working with James @ the Central Park Fredericksburg store. He was very knowledgable, kind, and not pushy. I would definitely recommend.
Mujib, our sales person, was very thorough and patiently worked with us on different options.
Jeff O aka Jeff 2.0 was one of the best sales reps I’ve ever dealt with! We had went to three different stores looking for bed room furniture. I would have to say a big factor in us choosing to purchase from Ashley was the interaction with Jeff. He welcomed us and got us directly in the area of the store we needed to be in. He was quick and honest with every question we had! He never pressured us into buying he made us feel comfortable which made me and my wife leave the store knowing we purchased the right furniture for our home! Highly recommend Ashley furniture and make sure you ask for Jeff O!
Worst possible place to buy furniture from. I ordered furniture almost a month ago and still haven't gotten it yet. Each time I call to check on the delivery status they push the date back. I'm also appalled at the customer service from the corporate level. So far I've been lied to and told I was speaking to a supervisor. Only to find out that there's nobody by that name who is a supervisor. Will never purchase from them again. Will be reporting them to the BBB.
Very patient and professional sales person. Ty went out of his way to help. Because welhen we arrived we were giving wrong info. Ty said let me double check and got the sale! Great guy!!!
Jeff O. took care of us on every item we purchased and gave us great recommendations. We bought two bedroom sets and mattresses and we got over $600 in discounts, including free delivery. Look for Jeff O. for purchases at Ashley in Fredericksburg.
Great furniture
My fiancé and I visited a few different furniture stores and luckily found what we were looking for at the Ashley’s in Fredericksburg. We found exactly what we were looking for and Mujib helped us put the full package together staying within our budget:) we can’t wait furnish our new home as newly weds!!!
We worked with Jeff today and he was extremely helpful in answering our questions and helping us select our furniture. We will return to Ashley for our future furniture needs!
Our sales rep Jeff was amazing and patient while we were making our decision a sofa. Excellent customer service!
Lots of choices, good cusTimer service, good sales
Halim was great with helping my boyfriend and I pick our furniture for our new home. He answered any and all questions we had and was knowledgeable on all of the products. He was also very patient with us. We would definitely recommend Halim and Ashley Furniture!
The salesman consistently lie to make the sale. They'll tell a pickup date before your sign the paperwork, then 2 weeks gets added onto it once they have your money. They have tried this multiple times to myself and others. Do not waste your time using them.
Emmanuel waited on me. He was patient and courteous. He was very helpful in answering my questions and thorough in his explanations.
Finally after waiting 6 months for my granddaughters’ princess fort bed, the bed was completely assembled today. In September, a partial delivery was made but the side rails were broken (delivery team awesome 5 ⭐️ ⭐️ ⭐️ ⭐️ ⭐️) supposedly more were ordered, but we’re not-the broken rails were put back in stock as good inventory. A month later, the mattress arrived and it “appeared” that the side rails were in too, delivery was scheduled, excitement mounted and on the day of delivery, wonderful delivery team once again said nope these are still the broken rails.....chirp chirp...contacted Chase to do a chargeback but store said, no everything is in stock, she won’t accept delivery! Decided to contact( mid-January) my salesman 👨💼 Winfield -he also deserves 5 stars, he answered me immediately and kept me posted. However, he also said everything is in stock and we will set up delivery, so I told him the long story, he again said -oh no, they would never put damaged goods back in inventory. I said ok, delivery set up, and all over again the awesome delivery team said nope-these are broken. Winfield ordered new rails that day and they were delivered and set up today! Thank you Winfield!! I hope it is obvious where the ball was dropped, but for goodness sake, is there no inventory control, cycle counts, aged inventory, sales-partial deliveries for 6 months? My daughter used to be a Sales Manager for this store over 10 years ago and I purchased some pieces back then with no complaints. Shame on you Michael Trivett for letting this type of thing happen. Sandra Howard Mineral, VA
I had a great experience at Ashley Furniture, i went in knowing exactly what i wanted and the sales guy did his thing. I am definitely a happy customer, will be going back for other items soon!!
Winfield was very knowledgeable and patient with us. He took the time to walk around with us and show us options and explained Financing clearly and made it easy to understand. Will certainly buy from him again!
After spending $2,500 on a sectional I had a concern and called for a manger.... left a message with no return call, went in the store but no management was there, the next day I received a call back from the lady who takes payment.... I still have not spoken to a manager. Very disappointed! I won’t be shopping here again and I won’t be recommending it.
Halim was so helpful and we are thrilled with our selection. I highly recommend working with him, he’s very patient and accommodating. I would give 10 stars if I could. Thank you.
James was outstanding. The 5 stars are for him! Great customer service. We have had nothing but good experiences at Ashley.
Went in yesterday looking for a king bed. I had a amazing salesman Jeff R that was very helpful. He was very laid back with a lot of knowledge that could answer all your questions and never pushy, gave you all the time you needed. I found several beds I really loved but just couldn’t decide which one I wanted. After two hours of going back and forth I finally made my decision. Thanks Jeff for your patience and the laughs. Will definitely be back and can’t wait for my new bedroom suite!!
No pressure! Our salesman FMH listened and didn’t try to sell us anything we didn’t ask for!! Didn’t follow us around the store and was very helpful!
Very good furniture store to do business with.
I came in after going to several other furniture stores in the area and I was not enjoying my experiences. Then I met Stephanie!! She is friendly, energetic, knowledgeable and extremely personable. I felt like I'd known her for years. I bought a sofa and the whole shopping, buying, arranging delivery process was a pleasure. She's zero% pressure and 100% fun. If I had more money I'd buy a houseful of furniture from her. Thanks Stephanie!!!!
Jeff O is the best salesperson on the floor, and he will take care of all your furniture needs.
I would highly recommend this location. A salesman named Hamid sold me a very nice sectional and the manager Adam was extremely helpful with coordinating that purchase with a nice bed set as well, together they helped me save almost $200! I was very impressed with their professionalism as well as their ability to provide excellent customer service. Will be back!!
Let me start off with stay away from this store. The guy who worked with us seemed very helpful. He asked for our contact information to send out a survey which he didn&'t do. He also said we would receive our furniture in a month and could pick up a small bench the next day. First the bench hasn&'t been there and its been a month and three weeks. But after a month came WE contacted them, and they said 3 more weeks. Been 3 weeks and still don&'t even have half of our furniture. The first delivery they brought a broken dinning table. Second delivery they said we would receive our bedroom furniture. They showed up with the dinning table and a piece of furniture we didn&'t even order. They don&'t communicate and have bad customer service. Terrible store altogether. UPDATE: brought our beds today. Didn&'t bring screws needed to put together.
Very helpful and nice. Will definitely go back
This store was superb and all of the staff were very helpful! A lot of AMAZING DEALS here! If you look on the app, chances are it’s cheaper in the store! Top quality furniture for VERY low prices!
Overall our experience was fine, but not great. The fact that they didn't have WiFi for customers to use to do research while working with a sales representative was annoying, especially to my wife, who loves to do research on her phone even while a salesperson is right in front of her (because sometimes they just don't know their own product as well as you'd like and you feel the need to "double-check" what they are telling you). The wait to get a credit check was also rather long, with two kids ages 6 and 3 that are hitting each other and wrestling on couches after not very long. Salesperson could have been more definitive in his answers, he was rather lackadaisical in how he answered questions. But, we found the bed we were hoping for and now just have to wait two more weeks to have it shipped to us.
We were helped by Halim and was a very professional, helping and friendly individual. Very informative. Thank you Halim
This place is a joke. I literally ordered couches a month ago. They gave me an eta of when they would be delivered of January 28th when I bought them on January 4th. I was hesitant because of the wait time but my fiancée wanted to pursue the couches anyway. Anyway 20 calls later to get a consistent update after the 28th passed they told me they would call me as soon as possible. Today I called and the couches have been in since the 29th and nobody even cared to call. After we had the 28th-30th off in preparation of this delivery. Today I was told maybe the 5th of February with complete inconsistency. Even though the couches are available when I called the store I was argued with and yelled at by the current manager on duty until I requested to speak to the Store Manager Adam. When I thought he would be a great help of clarifying this situation he made it obvious that he had better things that he could be doing with his time and hung up on me. After trying to call back 3 times in which he told employees to tell me that he was gone for the day or either just transfer me to customer care whom I had already spoken to and referred me to contact the store in the first place. Me and my family have shopped at Ashley Furniture 6 times in the past 3 months I’m positive we have spent close to 20 grand or more and I have no problem with this being the final time that we shop with this company due to poor company ethics and core values. You do not treat customers that way and after being in retail for over 15 years. I’m sure this is not the memory that Ashley Furniture wants some of their loyal customers to have. I just want this situation resolved as soon as possible and I have done everything to get in contact with corporate and will continue to do so!
Ty greeted us.... Checked in on us from time to time and gave such excellent customer service.... We beyond our expectations. Look for him in Fredericksburg VA
Spent the month of January trying to pin down a bedroom furniture set becuase I just moved away from home and started my first job outside of military. Took a while but finally nailed down a set that was within my budget and had the look I was looking for with the help of both Venessa and Emmanuel. Thanks again for all your help.
Let me start off with stay away from this store. The guy who worked with us seemed very helpful. He asked for our contact information to send out a survey which he didn't do. He also said we would receive our furniture in a month and could pick up a small bench the next day. First the bench hasn't been there and its been a month and three weeks. But after a month came WE contacted them, and they said 3 more weeks. Been 3 weeks and still don't even have half of our furniture. The first delivery they brought a broken dinning table. Second delivery they said we would receive our bedroom furniture. They showed up with the dinning table and a piece of furniture we didn't even order. They have been here two times and completely screwed up order and delivery times. They don't communicate and have bad customer service. Terrible store altogether.
Customer service needs improvement.
order a bedroom suit for my son on 12/2/19. decided to pick up myself. 2 different dates, but no later then the 17th of December . good because it was supposed to be a Christmas gift. well that didn't happen. No big deal. first pickup was after the new year .No bed.... 3 different dates. just got last night 1/21/20. Guess what not 1 piece of hardware to put it together. my son's room is a mess. when called to tell them of the problem, the girl suggested I take a picture....of what ??? there is nothing there. why would I call about bracket if I had them. left message with manager. as of yet no reply. I really think Ashley should come to my house free of charge and fix this as soon as possible. oh and by the way ... the buy now .hold off for a month to pay. 1st payment was made before we got anything
It's impossible for me to be able to recommend Ashley Furniture to anyone. Bought a loft bed for my daughter in September. They called to schedule a delivery date and I thought everything was good to go. Since I had to be present at the time of delivery, I took the day off. They called the morning of to reschedule delivery. Reason being that the bed, or a certain part of the bed, had not passed quality control the night before. I asked why I wasn't notified same day and their reply was "it was after 7p". Lost wages there. When drivers made it out 6 weeks after purchasing the bed, they brought a piece that was for another set, but installed it anyways. Called customer service and notified them of the situation. I emailed them pictures of the bed and let them know it needed a different footboard. They admitted it was the wrong piece and would send a tech out to fix the issue. I took the morning off to let the tech in, and to my surprise, all he had in his hand was his phone. No missing piece. All he did was take the same exact pictures I had sent already and told me that the store would be in contact with me when they send out the missing piece. More wages lost. When the missing piece finally arrived, I made an appointment with customer service to have it installed. Took another morning off, tech came installed the new part, and left the wrong piece in my hallway telling me to throw it away. In case you weren't keeping count, that's 2 full days of lost wages (1 full day & 2 half days) because of their disorganization. They wouldn't even wave the delivery fee for my inconvenience. I will never buy from Ashley Furniture again. This was my first experience with them. Bed purchased 9/27/19 Delivered 11/8/19 Tech took pictures 11/15/19 Correct piece delivered- 12/10/19 Correct piece installed- 12/17/19 Almost 3 months for a bed. Please, find another store to purchase furniture from. The negative reviews are accurate. I should have listened to them and save myself a lot of grief.
I will NEVER purchase furniture from this store again. While the in store experience was okay, everything that came after leaving the store was horrible.The Customer Care/Distribution Center is HORRIBLE. I ordered my furniture on 12/07/2019. I was told my furniture would get to the distribution center on 12/24/2019 and I would be called to schedule delivery then. The day came and I never recieved a call. I called them after Christmas and they stated my furniture was now scheduled to get to the distribution center on 12/30/2019 and I'd get a call then. That day came and still no call. I called the next day and they then told me they wouldn't receive everything until 01/06/2020. I finally got a call to schedule delivery on 01/07/2020. They came and delivered my bedroom set My canopy bed was assembled incorrectly with the headboard backwards, my chest of drawers didn't come with enough drawer handles, and my dresser had a crack on the front, the back was coming off and a drawer was broken. It took three days to speak with a customer care rep who said they would call me back within 48 hours. She did not call back and everytime I called to speak to her I was told she was either on the phone or away from her desk. I have still not recieved a call back from her. Everytime I have called I have been given the run around. I've called amd asked to speak with a manager and everytime it goes to voicemail. Once I finally got a call back from a different representative half of the information she said the previous rep put in my claim was incorrect. I was told once again I had to wait 48 hours for a manager to contact me. It's already been over a week waiting to have these problems resolved. This is by far the worst customer service I have ever experienced.
Great experience- Jeff didn’t pressure and had 5 star knowledge of the furniture. Bought the perfect bedroom furniture.
Omg!!!! Please please please stay away from this store!!! The reviews are all accurate!!!! I literally had to pull teeth to get all of my furniture out here. Each time I call, someone different gives me different information. I am so tired and frustrated with this store. I'm not an evil person at all but I just want this store and all the people in it to be dealt with how they should!!! And the distribution center......don't get me started with them!! So we ordered a number of pieces from the store, they gave us an estimated date. Well the estimated date rolls around and I do not hear from the store for a delivery date. So I call, and they kept pushing the date back because they said the pieces were not passing the quality control review. So anyway literally 3 weeks later, they deliver half of the stuff since they stated that the other half won't be ready until the end of the month. Ok whatever. So they deliver a kitchen table, 2 couches, coffee table and 2 sets of twin beds with matches......but here is the kicker! One of the beds didn't have the screws to go with it so they couldn't put the bed together. They said oh well we're booked and we won't be able to send a technician out to a week later. A week?!? So I literally had to keep calling for someone to come and set this bed up. First they said the hardware isn't in the warehouse....then we got a separate notification saying it was in the warehouse. I kept calling and no one would transfer me to a manager! So finally they sent someone out on Monday to fix the bed, but the draws under the bed didn't have knobs!!! So they said sorry we will order you some. On top of that, one of the drawers has a hole in it and they said the same thing....sorry we will order you another one. On top of that, I get a call the next day saying the technician will come next week to put your bed up. Ummmmm the technician has already came and put our bed up!!!! They are crazy!!! And we are still waiting for a desk and trundle!!! I absolutely hate this store!!!!! Hate hate hate!!!!
I came in with my wife a week or so ago we debated on a server to compliment our renovation of our kitchen . I met up with my wife after she was in the store for a hour or so waiting for me Tia never lost interest she was nice the entire time and kept a smile . We ended up buying more stools as well . She assured us pick up would be easy at the warehouse it was a breeze thanks a lot !
BUYERS BEWARE!!!! DO NOT BY ANYTHING FROM THIS STORE!!! I don't normally bash businesses on the internet but in this case, I have nothing nice to say about my experience with Ashley Home Store!!! I bought and paid in full for 3 pieces of furniture for my new home. When I purchased the items, I was told that they would be received at the warehouse on 12/24/19 and could be delivered on 12/26/19. As 12/24/19 approached, I was contacted and told the warehouse delivery was being pushed back to 01/06/20 (no explanation was given as to why), this did not please me but I went with it. Fast forward to 3 weeks after I was originally supposed to have my furniture, I call to inquire about my delivery since my furniture was due in on 01/06/20. I was then informed that they still did not have 1 of my 3 pieces and they will call me when it comes in next week and schedule delivery. At this point, I am getting quire angry, I then requested that the 2 pieces available be delivered this week and the 3rd piece be delivered when it arrives (at no additional delivery fee since they've been giving me the run-around for weeks now and no updates are being relayed to me regarding these delays), I was told that I would have to pay for a secondary delivery. I then requested that the entire order be cancelled and I will take my $$ and business elsewhere......oh well, all sales are final!!!! I said "fine, I'll take my furniture on Saturday" then suddenly I'm informed that there is an additional $39.99 fee for a weekend delivery!!! I will be contacting my bank and disputing the charge, this is the worst customer service/buying experience that I have ever come across. I guess the lesson here is.....DO NOT PAY IN FULL OR YOU WILL JUST GET THE RUN AROUND......IF YOU MAKE PAYMENTS THEY WILL PROBABLY DELIVER ON TIME SO THAT THE FINANCING CUSTOMERS WON'T DISPUTE THEIR FIRST PAYMENT IF THEY HAVE RECEIVED THEIR FURNITURE IN A TIMELY MANNER!!! I WILL NEVER STEP FOOT IN THIS STORE AGAIN AND I ADVISE YOU TO SHOP ELSEWHERE....WITH ASHLEY YOU'RE GETTING WHAT YOU PAY FOR.....CHEAP FURNITURE WITH TERRIBLE CUSTOMER SERVICE!!! I DIDN'T WANT TO SPEND A LOT OF $$ ON OUR EVERY DAY FURNITURE AND THAT IS THE ONLY REASON WE EVEN WENT TO ASHLEY......WE SHOULD HAVE JUST BOUGHT ALL OF OUR FURNITURE FROM POWELL'S (WHICH IS WHERE WE FURNISHED THE REST OF OUR HOME).....LESSON LEARNED!!!
REPLY TO OWNER — I’ve been dealing with customer care since October... they don’t return calls, run you in circles, LIE about a tech coming out and even the manager there won’t return calls. ———————————————————— SHOP ELSEWHERE - They don’t stand by there products and customer care is a joke. I purchased a sleeper sofa and two recliners in August. They were delivered to me in September. In October I opened up a ticket with customer care as one of the recliners had a huge gap between the cushion and the arm of the chair... a technician finally came out weeks later, saying he would request to replace the mechanism. Before thanksgiving they came back out and replaced the mechanism. The gap is still there, customer care requested new pictures to show to management and would get back with me. After having to call them back multiple times I was told that the gap is just normal wear and tear? Normal wear and tear a month in? No... the product was clearly defective, and instead of acknowledging that and replacing it, they replaced a part that didn’t need to be replaced and now are giving me the run around. If I knew dealing with them would be this much of a hassle before purchasing, I would’ve spent my money elsewhere. I would expect Ashley furniture to stand by there products and correct any defective products. Note — my other recliner, which my kids use, is perfectly fine, no gap and going strong. So I know what it SHOULD be like.
This was a nightmare that no family should have to deal with. I will detail below, but it is a long story. We just moved and needed furniture so in our haste we went to Ashley furniture Homestore Outlet. At the end of the day we ordered 6000.00 in furniture. This would be a 4 star rating but the moving company they use and the lack of response to the issues caused earns them this one star rating. Our order was split into two deliveries. The first delivery the moving company of which we don't even know the name of bulls it's way in and starts putting together bedroom sets. As it turns out the way we thought the bed in one room should sit wasn't going to work. Before they even had the rails on my wife asked them to put the headboard on a different wall. The guy gets all defensive and says he doesn't have time to move it 5 feet. So I get a video call at work and convince the man child to move the bed where we want it. The guy pisses and moans but he does it. A couple days later we complain to Ashley about it and was assured they take this seriously and thanked us for letting them know. The second delivery arrives a couple weeks later. It is the same man child as before. The story starts the same, before the bed is built my wife decides it needs to be on the opposite wall and asked them to move it. Now we have installed a TV on that wall and told them we will get it out of the way for them...it takes 5 seconds. He starts telling my wife loudly that he doesn't have time, as I am on video from work I chime in and tell him to just move the headboard before they put it together. I remind him that they already have a complaint against them. Then the man child says he will move it and I get off the video call. Then 3 minutes later I get another video call...the bed has been put together on the wrong wall and that POS is telling my wife he will not move it. He is on the phone telling his company that we asked him to move the tv, to which my wife tells him and the people on the phone that he is lying...which he was. Then the man child starts yelling at my wife in my house back and forth. Now I am seeing red and told him to get out of my house now. He refused several times to leave...now I am in fear for my family. I had to start yelling get the F out of my house at least 8 times for him to leave and he only did so once I let him know I am on the way to remove him. I called Ashley furniture to report this nonsense and am assured I will receive a follow up call from someone for information on the moving company....I am still waiting.
Jeff was very helpful and did not pressure is into buying. I like that kind of service, we are very pleased with our selection and delivery date.
Very professional, great service and nice selection. Thank you Tia for your help.
Omg!!!! Please please please stay away from this store!!! The reviews are all accurate!!!! I literally had to pull teeth to get all of my furniture out here. Each time I call, someone different gives me different information. I am so tired and frustrated with this store. I&'m not an evil person at all but I just want this store and all the people in it to be dealt with how they should!!! And the distribution center......don&'t get me started with them!!So we ordered a number of pieces from the store, they gave us an estimated date. Well the estimated date rolls around and I do not hear from the store for a delivery date. So I call, and they kept pushing the date back because they said the pieces were not passing the quality control review. So anyway literally 3 weeks later, they deliver half of the stuff since they stated that the other half won&'t be ready until the end of the month. Ok whatever. So they deliver a kitchen table, 2 couches, coffee table and 2 sets of twin beds with matches......but here is the kicker! One of the beds didn&'t have the screws to go with it so they couldn&'t put the bed together. They said oh well we&'re booked and we won&'t be able to send a technician out to a week later. A week?!? So I literally had to keep calling for someone to come and set this bed up. First they said the hardware isn&'t in the warehouse....then we got a separate notification saying it was in the warehouse. I kept calling and no one would transfer me to a manager! So finally they sent someone out on Monday to fix the bed, but the draws under the bed didn&'t have knobs!!! So they said sorry we will order you some. On top of that, one of the drawers has a hole in it and they said the same thing....sorry we will order you another one. On top of that, I get a call the next day saying the technician will come next week to put your bed up. Ummmmm the technician has already came and put our bed up!!!! They are crazy!!! And we are still waiting for a desk and trundle!!! I absolutely hate this store!!!!! Hate hate hate!!!!
Jeff was very personable and didn’t try to pressure my fiancé and I to make a purchase. Being personable with your customers makes a huge difference and Jeff was great! Thanks for your help!
Very pleasant shopping experience. No overpowering sales pressure, but right measure of product knowledge and assistance. Jeff was very helpful and friendly.
Dawn was super knowledgeable and helpful with our mattress search! Glad we stopped by and got her help! Can't wait for our first nap :)
A terrible store that doesnt train their employees correctly. The person selling us our furniture stated to us that our furniture would be the size of a box we asked about which would fit in our compact car. Come to find out upon arriving to the warehouse the box would definetely not fit. We needed our funiture so we had to rent a uhaul. (which was significantly cheaper than their delivery fee) all of that back and forth couldve been avoided if the employees didnt lack basic communication skills. Terrible service
Let me say it here, since they don't say it at the store- if you pick up your furniture from the warehouse and it is defective, YOU will have to pay $75 for a tech to come out and look at it. There will be no refunds. How can a customer get charged for faulty furniture from the store? The holes are drilled wrong so the furniture cannot be assembled correctly. SCAM! The phrase "Customer Care" is a JOKE! I have filed a "dispute of charge" with my credit card company. I shouldn't pay Ashley furniture a dime. I WON'T be back.
Let me say it here, since they don&'t say it at the store- if you pick up your furniture from the warehouse and it is defective, YOU will have to pay $75 for a tech to come out and look at it. There will be no refunds. How can a customer get charged for faulty furniture from the store? The holes are drilled wrong so the furniture cannot be assembled correctly. SCAM! The phrase &"Customer Care&" is a JOKE! I have filed a &"dispute of charge&" with my credit card company. I shouldn&'t pay Ashley furniture a dime. I WON&'T be back.
Would give ZERO stars if I could. This place is like a Used Car Dealership. We are going on over a month and half without having our furniture delivered. Every time we call customer service, our delivery date changes. Their customer service reps are rude, not knowledgeable at all, and just transfer us to the store claiming that “the store manager can resolve the issue.” Of course the store manager claims he can’t do anything and points the finger at the warehouse. We were also told that we had a balance with the store and that is why the order is being held up. Funny thing is, there was no balance and it was another so called “accounting error.” We have been dealing with this since 16 November and were just told yesterday that our delivery is being delayed yet again. BEWARE, THIS STORE HAS “ALL SALES ARE FINAL POLICY.” They know that without it customers would be cancelling their orders left and right and taking their business elsewhere. Save yourself the hassle of this place and find another furniture store.
Ty Jenkins did a fantastic job. We knew what we wanted and he helped us find it. Best furniture experience I've ever had. Thanks for providing excellent customer service with a great deal.
TJ was very helpful without being pushy.
Stephanie was very helpful and friendly. She took care of everything. Great experience!
Jeff O was extremely helpful in me finding the perfect dining room set. He asked questions and listened and showed me several pieces based on my responses. This was my first trip to Ashley Furniture and I was very happy with my experience. Merry Christmas and Happy New Year!
Iv always bought my furniture from this store and never had a problem with quality and delivering the only thing which I have made multiple trips in they like to raise the prices up to make it look like your greeting a deal or there is always a sale the outlet store up the street is a great place an great prices to
My experience was nothing but wonderful. Ty greeted me as soon as I walked through the door. He was very patient and answered any question I had. He really did everything he could to make my experience the best. Todd was also very, very helpful while picking a mattress. I highly recommend Ashely! Thank you for everything Ty & Todd!
I ordered a couch from the Fredericksburg store and was promised a certain delivery date still waiting. Be ready it will take forever for your furniture to arrive. Get a delivery date in writing with a signature! NEVER AGAIN! They will take your money quick and forget all about you!
Read all the 1-star comments above they are 100% accurate! Unforntunley I didn't come to yelp before I ordered my couch! The same thing is happening to me now! They took my money and no delivery of furniture! STAY AWAY! DO NOT GO TO THIS STORE!
Wish I could give zero stars. Our couches were supposed to be in a month ago. Still waiting. Each week the estimated delivery date is the following week. We have received half of our order. Who knows when we will get the rest! If you are looking for timely delivery STAY AWAY from Ashley Furniture!
This was a very smooth transaction! I was helped as soon as I entered the store to find the best sleeper sofa and have it planned for delivery for my house in time for Christmas.
I admit to being extremely picky and indecisive with large purchases; our salesperson, Jeff Rehm, was extremely patient, personable, gave room to explore many options in different price ranges while being very informative about structure, function and value. The Mgr., Adam, was involved, and responsive with making the purchase a positive buying experience!
Our salesman Jeffrey Rehm was very helpful. He would give us information when we needed it, directed us to furniture that would meet our specifications & offered an excellent alternative! All with giving us privacy to discuss things when needed. Wow!
We worked with Mujab to purchase a living and family room set, a master.bedroom set and a dining set. He was wonderful, not pushy at all. Would check in on us, make notes and then leave us alone. When we were done we worked with Andy to finish the deal, he was great too. Ashley Furniture in Fredericksburg is training their staff right!
Jeff O was awesome, highly recommend you ask for him
The two reps we worked with at the Fredericksburg location were wonderful. They were very informative and patient, and not at all pushy. The sale they were having allowed us to get the perfect sectional for our home.
My husband and I went Last night ready to buy a sectional and a dining set - we were there over an hour and nobody would even acknowledge our presence, let alone help us. We left and went to dinner and tried a second time and were still ignored. We finally left and found another furniture store to make a purchase from. The sales person there greeted us as soon as we walked in the door and was kind and very helpful.
Todd helped us. Brass tacks, no nonsense. Firm handshake. Good salesman. Thanks, Todd!
Brian was very helpful and didn't mind all my questions. He really helped me to make a final decision on our furniture. I am very please with our purchase. Thank you
Jeff was very helpful and patient
Ashley furniture is the worst company that i've ever dealt with! i ordered my furniture on suday nov 3rd, salesperson james acted polite and sincere, but turns out he's not,here's why... most all complaints comes from shipping date and partial deliveries, they know the terrible service they provide but take your money immediately. when questioned they lie and deny! to angry to say anymore at this time but would like to say the manager was no help, infact he was well versed in spinning the truth and finding a way to throw you out of the store. i will never recommend ashley furniture
As soon as I walked in, Kelsey greeted me and asked if she could help. After looking around for a bit, I ended up buying a counter table. Very professional! I'll definitely be coming back.
My husband and I wen to Ashley furniture to buy a 3 piece living room set we were told we could pick it up from the Massaponax Warehouse if we had a truck if not it will be I. On the 13th and will call us up for delivery. Well here it is today no call so we reached out to them and they said it could be another week and an half they can only get ahold of our recliner and love seat but not the sofa and can not tell us when the sofa will be in. So here I sit with no furniture don’t know when it will come in and I have family coming for thanksgiving (Really) when we tried to get our money back so we can go get furniture they say sorry no refunds and told my husband to leave the store cause I sure he was not happy and not quite but I reached out to a friend who just brought furniture in June did not get it till sept and it was only half of their sectional came in than charged them for a second delivery. If the owner is truly responding to this, there is no way you got to where you are with this kind of customer service. Not sure if you are aware how you Business treats their customers. Please help to make this right we trusted in Ashley’s to help make our home a house for the holidays
Salesman Ty was fantastic, he moved furniture around to make the set we purchased truly feel like it was custom built for us! We really appreciated his honesty, and in-sight. We are very excited for our new living room! We will definitely be back for any future purchases. Thanks Ty!
I had the absolute worst experience with this store will never buy another thing from Ashley Furniture. I was lied to by the people in that store more times than I could even count. I was told they could deliver my furniture after 4 because of our schedule and that it was no problem and of course the delivery company calls me and tells me that it was not there problem and it was coming when it was coming. . call the store back and was told yes it was approved for delivery after 4 and to call back with any problems. Of course, they show up at my house at 12. Called the store 5 times and asked for a manager to call me back, never called me back. Finally get ahold of one, he says he will check on a time for it to be delivered never calls back. Finally get another so called manager who gives us another delivery time. She promises us a discount for all the trouble on top of the delivery fee being returned. Only get the delivery fee returned because she claims that was all she could get approved for. . finally get the couch and it has a tear in it. NEVER will use this company again. Worst customer service, I have ever dealt with!!!!!
My sales rep was great. No hassle.
Jeff was awesome with helping my family choose the sectional for our family room. Very knowledgeable and helpful with fulfilling our needs.
Jeff was awesome ☺️ So patient and knowledgeable. Thanks so much for helping me pick out my sectional for my family room. I will enjoy using it with my family this Christmas 🎄 Love Ashley Furniture, you guys are the best 😘
Jeff was awesome absolutely a pleasure to meet and listened to all our needs couldn't be more happy would definitely come back because of him.
Sales lady very helpful. Transaction was quick.
We have purchased alot of furniture from Ashley over the years and have always has good experiences. However, we recently purchased another bedroom set from Ashley and we had a GREAT experience thanks to Winfield Herring. From the moment we walked in the door he was only interested in showing us what we wanted to see rather than steering us in another direction. We told him we were shopping for furniture for our child and he listened to that. He gave us some great advice on some things we hadnt even thought about. He was very straight forward and answered all of our questions honestly. We truly appreciated him and all of his help during our shopping and buying experience. I would definetly recommend asking for Winfield if you are shopping at the Fredericksburg location. Thanks again Winfield for all your help! If we have any purchases in the future we will definetly be asking for you!
This Is for your customer care center. We purchased this over $10,000.00 in furniture. One delivery day #1. You gave us everything minus a left arm facing chair for our sectional. Pics where taken as well as notes. I spoke to daniel about this and another rep. We got a reschedule with them blaming the warehouse for forgetting to send this section on delivery. Delivery day # 2. You sent the wrong side again, as we need the left arm facing chair, you sent the right. We called again to hear more excuses for your incompetence blaming warehouse. You also sent the adjustable bed frame which we didn’t need as we already had it. Again your techs called and sent pics of the delivery and I spoke to another rep, whom told me they would contact us for a delivery on Saturday. Saturday comes and no one called or showed up. Another week goes by and now I’m on hold getting the run around to be transferred to the store to follow procedures. I’ll make this very simple for you, deliver the correct part which is the right arm facing chair, or I will be very indulging on a law suit with a former complaint to the state attorney generals office against your company. It’s been over 1 month and I’m still missing part of what I paid for. If you value customer service and integrity, I advise AVOID ASHLEY FURNITURE. They operate out of this location so you get the bad review. You will NOT be getting anymore of my business to finish the rest of my house.
Great experience, no pressure sales! Just matching what I want to furnish my house with quality product and receptive customer service! “New Jeff” is my go to furniture rep. He knows the products, the warranty benefits, delivery schedules and keeps me in mind for sales and pieces I am looking for. Follows up and asks about how the products are working out and makes me like I have a personal shopper for my family!
Everything is great before you purchase and then once they get your money everything changes. We ordered thousands of dollars worth of furniture and received poor service ever since (with the exception of one customer support woman who was lovely). Our furniture came damaged, in multiple different deliveries, and 4 months past the date they told us we would have everything by. In the fine print they also state that if you only receive half of your purchase you still have to make payments on the furniture even if you don’t have it all yet. They kept giving us the run around and quoted so many different delivery dates during that 4 months which none of them were met. It took us physically going into the store demanding answers to get our final delivery. They didn’t even call us when the final piece was finally in. My family is all in sales and we have never experienced such horrible service anywhere. We also purchased from Regency Furniture and they carry many of the same products for a lower price and they were much more pleasant to work with. Dean at Regency is super nice, helpful, and not pushy at all.
customer service was great. the salesperson was friendly and polite. very helpful. she explained everything we were purchasing and the sales agreement and what we would expect when they delivered the items. the store is lucky to have a person with such a great personality and experience.
Vanessa B. was great, she walked up through every step. Outstanding customer service.
So excited to get our new furniture!!! Jeff was wonderful to work with, answeted all our questions helped us with different sizing and options and I would work with him again at any time!
Great customer service. Jeff O. was amazing and helped us through our whole experience. We needed new living room and dining room furniture and we walked away with everything we were looking for.
Vanessa was very cooperative and patient with me. She took the time to go over my sale and reassured me on my delivery time frame.
We walked in the Ashley Home store to look around and when we saw what we liked Austin was able to them in our price range. He made everything so smooth and easy if I would of none it was going to be that easy I would of already done it. Do not miss out stop by Ashley Homestore in Central Park. Thank you Austin.
If I could give this place negative stars I would. Despite how big the store is, limited couch selection. Their stuff is expensive and we ended up waiting A MONTH!!!! For our couch to be delivered! Only to be called and told that our couch would be delayed! THIS PLACE STRAIGHT UP SUCKS!
Jeff was amazing and I came in to the store to buy a sectional couch and left with a beautiful reclining sectional, an awesome dining room table, matching kitchen table, and hutch. Got the best deal and will ALWAYS come back to see him!! He was not pushy and was so helpful and informative that I totally trusted I got a great deal! THANK YOU Jeff, you’ve got a customer and friend for life!!!!
This is the worst company when it comes to customer service! My father, who is dying of cancer, ordered a $6000 adjustable bed so he can rest without so much pain. Waited 3 weeks for it to arrive, only to have the wrong frame delivered. They required he dismantle his old bed before delivery, which he did, even though he is in so much pain from cancer. So he had no bed to sleep on. They called the store and were told they have to pay more because the salesman wrote the order wrong! Another delivery attempt was also wrong. Finally they got a call yesterday that delivery would be today, so again, my sick father dismantled his old bed for this new one, and shock, no delivery. They have called numerous times through this ordeal only to be met with machines. They’ve gone into the store, only to be turned away because the floor salesman claim they cannot do anything without corporate approval. Mind you, every conversation let’s who ever my parents are speaking with know that this is for a very sick and feeble man. So today my mother goes in asking if they can just have one if the 6 floor model frames. Of course, the sales rep says he can’t do anything without talking to corporate, but refused to call corporate while she was there. Instead he says he’ll reach out to her later. She says she will go to social media if they don’t fix this. His response “well what difference does it make if I help you then?” He knows it’s for a man dying of cancer, that the mistakes are the store’s fault, and THIS is his response? DISGUSTING!!!!!
Thank you Nevan for a easy smooth transaction. I appreciate it.
Great service! Jeffrey was both friendly and knowledgeable
Austin was very patient, informative and a pleasure to work with. We will definitely look for him to assist with our next purchase!
Jeff O was really helpful
Jasmine was my sales person and her customer service is outstanding she knew the item that I wanted and went the extra mile to find the side tables I wanted. I will definitely will be shopping here again and want Jasmine as my sales person Ms. Lopez
This was a a long process , however I will have to give Mujib my gratitude for his patience with my family. He did his job outstanding today, he skipped his lunch to make sure we left satisfied. Thank you Mujib
Mujib was very helpful in finding us a new dining set and sofa. He went above and beyond to get us to the price we were looking for with an amazing sale. Thanks Mujib! We will visit you again next time we need quality furniture.
Nice store. Good selection and well laid out. Winfield did a superb job helping us select furnishings for our new home. We knew we wanted to upgrade to a king size bed, but after he had us try the Serta hybrid with the adjustable frame we were convinced this was exactly what we wanted. Not high pressure and salesy, he let the product do the talking. Winfield answered all of our questions regarding warranty and protection plan. We walked away happy and confident in our purchasing decision. A week later we returned to add a couple of more pieces to our order. We were helped by Justin who also did a great job servicing us. He was very polite and accommodating.
Winfield made my shopping experience positive from start to finish. He went over & beyond to complete the transaction. He excels in customer service. Winfield is very knowledgeable and I would highly recommend him to my family & friends. Will definitely contact Winfield with my next purchase.
Good selection and nice staff
Our experience at the Fredericksburg Ashley Store was nothing short of wonderful! Our sales rep, Mujib was very knowledgeable of the product and wasn’t a typical “pushy” sales person. He gave us time to think over our purchase and he helped us through every step! The Manager, Adam was also extremely helpful, respectful and professional! We’ll definitely return for future purchases!
Excellent salesman. Answered all my questions and then some!!! Jeff was his name!
Mujib was an amazing sales person. He answered all of our questions he was kind and very welcoming.
Had a great experience working with Jeff, he was such a great person to talk to and even better salesman. He cut us such a great deal I don’t think I could have got such a great deal anywhere else so I highly recommend going to Ashley and if so I would again recommend working with Jeff.
I worked with sales agent Jeffery. He helped me get the best price and helped me with selecting a mattress. He was enjoyable to work with and didn’t pressure me.
Austin greeted us at the door 🚪 at the Fredericksburg location of Ashley furniture. We only planned to browse but Austin’s put us at ease about purchasing. And we found items we loved and a great financing plan. He even listened to our constant talk about our grandkids. He’s a great salesperson we both said we would travel there again from north chesterfield just to buy from Austin 👍🏽🎆
Excellent customer service
I visited Ashly Home Store today in Central Park, VA and purchased a couch. This is the second item that I have purchased through Mujib. Mujib is always willing to provide assistance anytime that I have a question. He goes above and beyond to ensure the highest quality experience at Ashley and ensures you are satisfied with your purchase. I will be back to finish furnishing my home. I would ask for Mujib if you select Ashley to furnish your home. I assure you that he will provide you with the highest level of customer service. I love the quality of home furnishings that Ashley has to offer.
Excellent range of styles and prices from typical to contemporary to modern. They had everything from elaborate systems to simple ones (sofa sectionals) as well as artistic combinations of accessories that have us good ideas. We ended up getting a sectional with the option to pay same as cash if paid in 100 days. Delivery fee was reasonable and the extra care warranty was decent as well though some might find $150 expensive for a sectional. I don't. Considering it covers accidental damage, this is more than fair. Our sales person was attentive and yet gave us our space. He wore way too much cologne, but was quite nice and efficient. His cologne wasn't particularly bad. It was just way too strong as if he bathes in it. For people with sinus issues like me, this could be annoying and uncomfortable. Lucky for him, the deal was just too good (holiday weekend sale) and I stayed despite my discomfort. The regular prices were way too high to the extent of being absurd. The could never stay in business if they did sell their furniture for the listed full price. This is obviously just a way to create the illusion of a more significant deal. Basically they take a $1500 sectional, mark it up to $3000 and then sell it for $1300. The end price is quite fair and competitive so the illusion created by the inflated regular list prices is just tacky. But I'll have to give them a maximum rating here as I was overall happy with the final prices, the sales force, their technique and pressure level, and the showroom layout.
Outstanding!!? Mr. Mujib is a very valuable member to your store
After 2 days of going into the store and looking at sectionals, we finally decided on one. Jeff was very patient with us both days while we tried to decide what we actually wanted.
Austin was very patient working with my wife and myself. He explained the many options we had in purchasing our new furniture which made our decision that much easier. We enjoyed working with Austin and will ask for him to work with us when we purchase additional furniture. Thank you Austin for your assistance.
I have purchased a lot of furniture from this company but this purchase has been the most pleasurable. My sales associate was Halim Backtash. He was professional and understood what I was looking for. At the end of the day, I ended up purchasing a sectional way over my budget because of how this gentleman treated my wife and I. Customer service goes a long way! Thanks again
Jeffrey helped us throughout our couch shopping. He gave us great advise and information of all the couches we tried. We ended up finding a couch we really love the same day. Plus the delivery will be in a week! We can’t wait to get our new couch soon.
Venessa was incredibly patient and helpful in helping my wife and our growing family help continue to grow our house into a home. She helped us to find a fair price on each item we purchased. When visiting Ashley furniture in Fredericksburg be sure to ask for Ashley.
Friendly staff and found just what i was looking for!
Lots of inventory, helpful staff. Ask for Eddie!
Eddie helped me purchased the right bed. He is friendly and knowledgable.
It was surprising to hear Austin was fairly new to the Ashley family. He was very helpful, knowledgeable, and confident. He guided us successfully to the areas we were interested in as new houseowners, and in the end, we left the store with a beautiful sectional for din. Thanks for everything, Austin!!
Sales associate was very knowledgeable and helped me piece together a bedroom set, with a mattress, within my price range. Great experience.
Best place to get your home furnishd.
If you want to have an excellent shopping experience, ask for Vanessa. She is very helpful, patient, and will track down multiple options to find the best solution.
James Gabriel helped us and had a great experience!
I am really glad I purchased the furniture set and a very professional sales person Mr. Mujeeb helped me to choose it. Very patient, professional and helpful person. its modern, eclectic and stunning. An exceptional communication and service from the day I placed the order until it was placed in my home.
Eddie was very helpful and accommodating. He was very knowledgeable about the pieces we were interested in. He made sure we had all the needed information to ensure our purchase went seamlessly well. He gave enough space and time for us to make a decision that fit our needs.
We have always had a great experience when shopping at Ashley furniture. Our salesman Hamid was very helpful and patient while I tried to decide what I wanted. We could not have asked for better service and sales!! He was a no pressure kind of guy!!
Mujib was great very kind gave me all my options
Eddie at the Ashley HomeStore in Fredericksburg was wonderful! He did not pressure me, answered all my questions, and spent a great deal of time helping me find exactly what I was looking for. I highly recommend you see Eddie for your furniture needs!
Great service and they are very knowledgeable about their products.
Our customer representative was James. My husband and I were beyond pleased for the excellent customer service he provided. We were there about 4hrs and James was very patient, knowledgeable, and understanding of our needs. He took the time to tell us about each piece we looked at and waited patiently as we in decisively went back and forth in what we wanted. He is a an excellent representative for Ashley Furniture and we will highly recommend him to our family and friends.
Brian was outstanding to work with, made the process very easy and very friendly. Look forward to working with him again in the future.
This was our third experience at Ashley Furniture for our living room furniture. The second visit, we walked out. Was not a good experience. We thought we would give it one more try. Mujib was our sales associate this time. What a wonderful experience this trip. Did not feel pressured at all and answered all our questions. Gave us a quote that we were satisfied with, not like the price quote the second visit. He told us about the delivery options and what the fees were. Was very apologetic for the wait to purchase our chair and stayed with us until the process was complete. We enjoyed chatting with him and wish him great success in his future.
Jake was very fine and courteous young salesperson. He went above and beyond his duties and I recommend him highly.
Mujib was excellent at explaining sales! We got exactly what we were looking for.
I have been waiting 6 weeks for my furniture. the past 3 weeks they have told me oh it will be next week. I have now been without furniture for almost 2 weeks because the first time they told me it would be in I went ahead and got rid of my old furniture. Im ready to just have the charge on my card reversed and take my money somewhere else!
This is the worse store ever. I have spent $2000 and my dining set is defective and the customer service is disrespectful and rude. Solomon and her coworkers are the worse. Don&'t buy from them. It&'s ok when they got your money , but furniture is dama. Why would I want to contact customer care, they are the worse, and the is the worse and this company is shit. I spent $2000 and they made the bench with the wrong material that doesn&'t match and I can&'t get it change or swap for two dining chairs , so what are you going to do .
This is the worse store ever. I have spent $2000 and my dining set is defective and the customer service is disrespectful and rude. Solomon and her coworkers are the worse. Don't buy from them. It's ok when they got your money , but furniture is damaged
Me and my wife were greeted from the time we stepped in the store and guided by Mr. Jeffrey Rehm. Thank you for your help and great conversation. We really appreciate it.
Austin was very helpful in finding what I wanted. Everyone there was very nice and helpful
This was an awesome bed shopping experience for my wife and I. Ashley's had a great selection of beds to choose from and try out. Our salesman Eddie was extremely accommodating, he ensured he gave us his undivided attention and was very knowledgeable of all the products presented to us. We had visited several other stores that day and received the same boaring details. However, Eddie's calm professional demeanor, combined with his impressive product knowledge, allowed my wife and I to finally make a decision and feel comfortable about our purchase. We will definitely return to Ashley's for future purchases and hope to work with Eddie again.
After entering the store Austin welcome me with a smile and ask what room was I looking to furnish. He pointed me in the direction to family room furniture. After awhile he came bye to check on me to see if I had any questions. I asked about s couple of pieces. He answered my questions and walked away and started if I needed anything just let know. Which i like cause a lot of times people follow you around and don’t give you a chance to come find them when you find something you like. I decided on morning room furniture and happy with what I choose. So Austin thanks for you help today.
we bought a 3 piece Livingroom set , it had to be custom made , since we choose a fabric we liked. after delivery we noticed how awfully sloppy the fabric was used, it has all pleads and wrinkles where there not supposed to be any, after conferring with some of the girls in the store one told us to send pictures. which we did, a lot of them. , so the answer we got back was that the pictures were to dark ,she couldt'n tell. i still look at them sometimes, they are not dark, that was their lousy excuse to brush us off, I would NEVER buy another piece of Furniture in their store again.
Hammid made us feel rushed and like we had a time limit on buying. Prices did not match online prices for this store. Went down the road took over 2 hrs to pick the right furniture from Regency Furniture and they made us feel very welcome. Will not visit Ashley's again ever. This was the Central Park store in Fredericksburg.
We were provided excellent service by Hamid who who spent extra time with us trying out couches to make sure we found the perfect fit within our budget.
We purchased a king bed on 8/17 and was told by Jake at the Fredericksburg store that he scheduled it for 8/29. We hadn't heard about delivery confirmation on 8/28 so my husband called Jake since he had texted him his business card. Jake said he would "check with the girls " and call him back. We waited and he didn't call back. He called the store to find out that THE DELIVERY WAS NEVER SCHEDULED. THEN, one of the other employees at Ashley, Helene (maybe a manager. . . but that doesn't even matter) has the nerve to tell my husband he can refund the delivery charge and we can go pick it up. SO BECAUSE YOU SCREWED UP, WE HAVE TO PICK UP A KING BED?!? There was no way we could get it, so we scheduled it for 9/4. My husband called customer care again on the 29th to ensure that the items had arrived and were scheduled to go out for delivery on the 4th. He spoke to Blanca who gave us some speech about how the items were NOT in the warehouse but could be there on the 30th or 31st but there was no guarantee so our delivery could be pushed back even more. WTH?!?! Blanca transferee is to the Fredericksburg store where Melissa told us that our items would definitely be delivered on the 4th. Meanwhile, after the ugly review I gave them on Facebook prompted a response from Jessica (the same Jessica who responds to all of these reviews so save your copy and paste, Jessica. . . I'm done dealing with you). After responding to Jessica, I got a phone call from Tamia yesterday, 8/30. The only thing I have wanted out of this whole thing was a refund of my $99 because THEIR salesman screwed up and DIDN'T schedule my bed to be delivered. Tamia said she would call me back today after she got with her "executive team" with my request. Well, she called me back and told me she could give me a $50 gift card. OH JOY OF JOYS. FIFTY DOLLARS TO SPEND ON MORE CRAP THAT WONT SHOW UP ON TIME AND I'LL GET PUNISHED FOR BECAUSE YOU HIRE INCOMPETENT FOOLS WHO DON'T KNOW HOW TO SIMPLY PUT A DATE INTO THE COMPUTER SO PEOPLE CAN HAVE FURNITURE?!? I am SO done with your company. I have a complaint in with the BBB. Your crooked business practice is focused solely on your money making and not on gaining long time, loyal customers who will continue shopping with you. You have THE worst at customer service I have EVER encountered and from these Yelp reviews here, I see you have many, many dissatisfied customers out there.
Horrible experience!!! Was supposed to receive the delivery of the bed we purchased today but instead was told the salesperson Jake never scheduled it. Now we have to wait another week for the delivery. I called again today to get confirmation that the delivery will be made next week and was told that it may or may not arrive depending on if the furniture comes in tomorrow or not. WTH!!! Not sure how the ratings are 4 stars. I can't even get a refund because they only give store credit. So angry at this point but have no choice but to wait and see if it will get shipped next week. Never ever ever purchasing anything from Ashley ever again!!!
Nope nope nope. NEVER AGAIN. We went to Ashley on 8/17 and bought a king bed. The sales guy told us that it was available THAT DAY at the warehouse for pick up, but we opted to have it delivered and scheduled it for 8/29. My husband called the store this evening and found out that not only are we not getting our bed as promised, but it was because the salesman did not schedule it. So now, because of this guy, we are without a bed for another week. When speaking to a manager, all he could say was “I don’t know what was said between you and -. I can refund you the delivery and you can pick it up”. FOR F*CK sake, THAT IS YOUR CUSTOMER SERVICE?!?! I am beyond frustrated with Ashley HOMESTORE. They care very little for the customer and lack the ability to take ownership for THEIR mistakes. The sales guy who sold us this furniture doesn’t deserve the commission he made off of this sale and Ashley’s no return policy prevents us from even starting over with a different store. I don’t even have our furniture to return and they won’t give me my money back. This store is the worst- DON’T SHOP HERE... you’re better off going to IKEA!
Wow, talk about deceptive practices and false advertising...in this weekends ad there is a bed with a final price of $198. I thought cool, my daughter would love this. I go in and they tell me there is a mandatory $169 delivery fee! That’s 85% of the product cost for delivery and the item isn’t even eligible to be picked up unless they raise it to the original price of $298! Are you kidding? Nope, they said a lot of customers (lost customers) don’t realize they are going to be gouged on a sale price. The sales person (really nice guy) tried to justify the fee and get me to buy more stuff. I’m done with Ashley and will tell it until I’m blue in the face how bad of a deal you get here, especially in things that are final price. No where in the fine print or on the sign in the store does it say anything about delivery. I really don’t see how they are still in business.
My Horror Story with Ashley Furniture... July 8, 2019 I bought a couch from Ashley furniture and was told It may take up to two weeks before I get a call to set up delivery. A few days later I noticed on Ashley website the same couch was selling for less than what I paid so I took a picture on my cell phone to show the manager the price difference. I then found the same couch for even less money on the post exchange website. The manager said he couldn’t honor the post exchange price but he would honor the Ashley online price and he made the adjustments. July 21st I notified Ashley that we had not heard anything yet and was told we should hear something by weeks end. August 11th my husband and I stopped in to Ashley to tell them we still had not heard anything this time we were told it was a distribution error and they were going to give us another customers order because they order the same thing but don’t need theirs delivered until October because their home was being built and won’t be done until then. They never told us what happened to our order. I was told I would be called to set up delivery in a day or two. I was finally called August 20th and delivery was set for August 23rd. My 23 year old son and 24 year old daughter waited for the delivery that was scheduled to be between 10am-1pm they never showed. I spoke to the officer at the front gate of our gated community he remembers letting the Ashley truck in and he said they turned to the left of the gate and they came from the left when they exited we live on the right side of the gate so they had to have gone to the wrong house. I was done at this point and spoke with another manager expressing my complete frustration at this point and said I either get more of a discount for going nearly two months without s couch and getting the run around by them or just give me a refund. The manager said I signed a contract of all sales final and I wouldn’t be getting anymore discount and to get a lawyer if I didn’t like it. This is just wrong and unfair.
James at the store in Central Park in Fredericksburg is the best furniture salesperson we’ve ever had in 30 years! He was extremely knowledgeable and explained all the details about each sofa. He answered my numerous questions with a positive and friendly manner. He wasn’t pushy, he took us all around the store and let us decide what was right for us. It was actually a fun experience!!! Kudos to James!!!
I just purchased a new construction build with incased split level stairs. When the original furniture that I ordered arrived, it wouldn't fit up the stairs. I had to come in to the store for a reselection and Vanessa immediately helped me. She made the process simple and easy. However, even after measuring my staircase and the new furniture selection, the sofa I choose still didn't fit. So I had to come back for a third time. I was exhausted and frustrated. Vanessa again came to my rescue, helped me select new furniture and accessories and calmed my "CRAZY." I am forever grateful to her because I am a single parent purchasing my first house and this process has been stressful in and of itself. My main objective was to make my children comfortable and proud of the new home they now live in. Vanessa helped keep me on track. She helped make that a reality. All I can say is THANK YOU.
Vanessa was excellent. She’s efficient and problem solving. I loved my experience with her.
I had the most pleasant experience and best customer experience ever at the Ashley home store in Fredericksburg. The manager there went above and beyond her call of duty in making sure all my girlfriend needs were met. We were ranting and raving about how her customer skills make shopping at Ashley’s the kind of love and attention that makes you want to shop at Ashley for all your furniture needs. Trust me, go there and see for yourself and I promise you won’t be disappointed
Excellent service. Emmanuel was extremely helpful and knowledgeable. We would certainly buy furniture again from Ashley's and Emmanuel.
Felt I got a good price on furniture. They also give military discount. Emanuel treated us well.
Brian was incredibly helpful and worked with me to find exactly what I wanted. He was very knowledgeable and friendly, and I would definitely go back to him again in the future.
Super nice staff, great selection and can’t beat the price. The process was fast and easy. Will definitely be buying more furniture here
Always good prices and friendly customer service. Vanessa helped us out and was not pushy like a lot of sales associates.
DO NOT BUY FURNITURE FROM THIS STORE THEY TAKE ADVANTAGE OF CUSTOMERS--YOU CAN BUY SAME EXACT FURNITURE ONLINE FOR MUCH LESS. THIS STORE PREYS ON CUSTOMERS BY PRICING SAME ITEMS AS ONLINE FOR MUCH HIGHER AND THEN DOES NOT ALLOW ANY RETURN. This store sold us a sofa for almost $1000 more than it was currently listed for on the Ashley furniture website. I called their store the day it was delivered to let them know I would like to return it. Ashley Furniture website says that they accept returns within 30 days of delivery regardless of reason as long as customer pays for shipping. I was told that this store is actually a Trivetts store who sells Ashley Furniture which apparently is a loophole allowing them to not follow the Ashley Furniture return policy (although sign out front says Ashley Homestore). This store took advantage of us by selling us a sofa for $1000 more than it is listed for online and stuck us with the sofa that is not even what we wanted without any recourse. We are a young couple starting out in Fredericksburg who just purchased our first home. This store preyed on our naivety and will not allow any option for us to return. We were trying to support our local community by purchasing the sofa from our local store instead of online and it turns out if we had just ordered online we would have paid $1,000 less FOR THE SAME EXACT sofa and would have been able to return it since we were not satisfied with it per Ashley Homestore policy. I would recommend customers to purchase from online for fair pricing and option to return for any reason. This store takes advantage of local community members. Please see attached screenshots of our receipt, the price on Ashley Homestore website as well as a screenshot of the return policy on the Ashley Homestore website.
Jeffery was the best! Thanks!
Overall the experience was good. We weren’t hounded by salespeople and there was someone always able to assist. Our rep was very patient and knowledgeable.
What s great store! Very nice sales associates to help without hounding you to buy. Jeff was amazing today helping my Son get a rock bottom price on a bedroom set! Very professional and personable during the process and I highly recommend them.
We visited the Fredericksburg, VA location. We went in looking for just furniture for our basement and ended up also purchasing a dining room set as well. The store had a nice selection of furniture in different price ranges, so you should be able to find what you need there. We were fortunate to have Jeff as our Sales Person, who was patient with us while we were selecting our furniture, He was also very helpful and very knowledgeable about the items available on the sales floor. I would definitely make Ashley my go to store for future purchases.
My wife Treva & I recently bought a bedroom set from Ashley HomeStore. We were very happy & pleased with our purchase. Our sales guy (James Garibaldi) was top-notch in handling everything from being to end. His manager (Adam) even threw in some free lamps & gave us a discount on a comforter & pillow shams that matched with the furniture. Thanks for the great customer service. We would definitely make a return visit.
Halim provided out standing customer service and took care of our needs to get the furniture we needed. Thank from the Flores Family
My sales person was great! She answered all our questions and got answers to questions quickly for those she didn't know.
Purchased a house full of furniture on June 22. Was told it would be in the warehouse July 9. While checking out, I'm then informed it will be July 16. Ridiculous, but I suck it up since I've already made my decision on the furniture. A week later I get a call that it will now be July 22. Again, ridiculous. But again - what choice do I have? I call again the week of the 16th to ensure that my furniture in fact will be delivered the week of the 22, and I am assured it is. It is now the 22, and I had to call and badger someone into finding out that they do not know when my furniture will come in. To say I am an angry would be an understatement. I am livid. The way Ashley has dealt with this is criminal - no one will tell me anything, no one will do anything to satisfy me. I believe they were well aware of how long it would take for these pieces to come in, and lied to my face. If I had known it would take TWO PLUS MONTHS for my furniture to come in, I would have gone somewhere else. My new home has been empty for a month waiting for the pieces I have chosen and paid nearly $2,000 for. The store manager tells me he will "buy me a drink" but can't give me a refund or any information about the items I ordered. Won't provide me with any sort of solution to what has been an unbelievable nightmare. DO NOT PURCHASE ANYTHING FROM THIS STORE. I now get to waste an evening of my life going down there to try and figure out what in God's name is going on. If anyone reads this DO NOT BUY FROM ASHLEY. They will lie and steal up and down the wall. EDIT AND UPDATE: went back into the store on and was guaranteed a Saturday (July 27) delivery- big shock - delivery is pushed back another week. The store manager (Adam) refused to do anything, gave me a nasty look and attitude("well I doubt anyone told you that") and then threatened to have me removed from the store when I became understandably upset. Any store that will make you cry with their incompetence should be avoided at all costs. If I could lower this rating I would, and my next call is going to be to their corporate office about this individual they have running the store. EDIT AND UPDATE: WELL HERE WE ARE AGAIN. The day everything was supposed to be delivered, and I'm back in the store. After escalating it all the way to the owner of the store, my furniture came in this morning EXCEPT the correct base for the bed. After enough attitude from Halim, I asked that I never work with him again. I firmly believe he put the wrong base on the truck just to put me in this position, and now I am back in the store having wasted ANOTHER day of my life, having taken a day off of work, only for to me to now have NOWHERE to sleep since I can't put my mattress even on the ground anymore with the bed frame in my room. The "best they can do" is have something delivered tomorrow meaning I will have to take ANOTHER day off of of work. Don't even set foot in this store - at the end of the day, even having the perfect furniture is not worth it. None of this was worth it and I wish I'd never set foot in this store. Halim is a snake and a liar, and frankly, I'm astonished he's still allowed to work here after the lies, the "I'll buy you a drink but I won't give you a refund" comment, and now this - the deliberate sabotage of my order. TLDR: "money in the grave" by drake from 15-21 seconds in
Purchasing furniture from Ashley’s has been a nightmare . Our living room set was delivered old and had dust all over it and smelled bad . We had sent them videos of it and they had to send us a new one . When they delivered our dining set 6 of 8 chairs were incorrect and they also only charged us for 6 chairs when brian gave us a price for 8 chairs and we had to purchase another 2. ( they did refund us delivery fees) Our 3 piece coffee table set has yet been delivered yet everyone has a different answer when you call customer service care. I was told they thought it was delivered on the 27th but we never signed for it so they are not sure and I will hear back from someone today . Delivery - when our furniture got delivered the delivery guys put scratches and dents in our walls and I was told they will not be able to do anything about it because a waiver was signed but They will tell you the furniture can’t be delivered if not signed and your signing for the marks already on the wall to say it was not done buy them but they will put their own . When you speak with management they are never helpful but will always tell you what they can’t do . We are currently working on taking them to small claims court . Save yourself the headache and just go somewhere else . Life is hard enough!
Purchased a house full of furniture on June 22. Was told it would be in the warehouse July 9. While checking out, I’m then informed it will be July 16. Ridiculous, but I suck it up since I’ve already made my decision on the furniture. A week later I get a call that it will now be July 22. Again, ridiculous. But again - what choice do I have? I call again the week of the 16th to ensure that my furniture in fact will be delivered the week of the 22, and I am assured it is. It is now the 22, and I had to call and badger someone into finding out that they do not know when my furniture will come in. To say I am an angry would be an understatement. I am livid. The way Ashley has dealt with this is criminal - no one will tell me anything, no one will do anything to satisfy me. I believe they were well aware of how long it would take for these pieces to come in, and lied to my face. If I had known it would take TWO PLUS MONTHS for my furniture to come in, I would have gone somewhere else. My new home has been empty for a month waiting for the pieces I have chosen and paid nearly $2,000 for. The store manager tells me he will “buy me a drink” but can’t give me a refund or any information about the items I ordered. Won’t provide me with any sort of solution to what has been an unbelievable nightmare. DO NOT PURCHASE ANYTHING FROM THIS STORE. I now get to waste an evening of my life going down there to try and figure out what in God’s name is going on. If anyone reads this DO NOT BUY FROM ASHLEY. They will lie and steal up and down the wall. EDIT AND UPDATE: went back into the store on and was guaranteed a Saturday (July 27) delivery- big shock - delivery is pushed back another week. The store manager (Adam) refused to do anything, gave me a nasty look and attitude(“well I doubt anyone told you that”) and then threatened to have me removed from the store when I became understandably upset. Any store that will make you cry with their incompetence should be avoided at all costs. If I could lower this rating I would, and my next call is going to be to their corporate office about this individual they have running the store. EDIT AND UPDATE: WELL HERE WE ARE AGAIN. The day everything was supposed to be delivered, and I’m back in the store. After escalating it all the way to the owner of the store, my furniture came in this morning EXCEPT the correct base for the bed. After enough attitude from Halim, I asked that I never work with him again. I firmly believe he put the wrong base on the truck just to put me in this position, and now I am back in the store having wasted ANOTHER day of my life, having taken a day off of work, only for to me to now have NOWHERE to sleep since I can’t put my mattress even on the ground anymore with the bed frame in my room. The “best they can do” is have something delivered tomorrow meaning I will have to take ANOTHER day off of of work. Don’t even set foot in this store - at the end of the day, even having the perfect furniture is not worth it. None of this was worth it and I wish I’d never set foot in this store. Halim is a snake and a liar, and frankly, I’m astonished he’s still allowed to work here after the lies, the “I’ll buy you a drink but I won’t give you a refund” comment, and now this - the deliberate sabotage of my order. TLDR: “money in the grave” by drake from 15-21 seconds in
Emmanuel did everything he could to make sure we were happy with our experience and purchase Great help, no pressure
Right from the moment that I walked in the door l was greeted with a very warming person, Vanessa. Vanessa was very great in realizing what I was looking for in furniture. She helped me with the semantics that go along with getting furniture. She helped me understand the finance options available to me. She was a great help to me in getting delivery set up for the future date. I was very impressed with everything she handled for me. Vanessa thanks for everything.
If I could give 0 stars I would . Me and my fiancé went to this store purchased 5k of furniture . We worked with a guy name Brian first they signed my fiancé up for a credit card when he declined it . They presented a table of 8 chairs with a price and range up for 6 . We spoke with the manager who was rude and not helpful . When our furniture was finally delivered the couch was not cleaned and very dusty, the 6 chairs to the table was wrong and the couch legs were missing as told by the delivery guy, so we had to contact customer care. When we spoke with customer care we had the option of picking up the same day or we have to wait until they get back to us . We paid about $200 for delivery fee and in order for us to receive it we will have to go out our way and pick it up .We just moved to a new state and this has been the worst experience ever. DO NOT EVER GO TO THIS LOCATION OR THIS COMPANY PERIOD !! We just spoke with customer care and sent them a video of the dish flying out the couch and they are never helpful or have a supervisor on board . You always have to wait but they are quick to take your money .
I had an extremely good experience with Ashley HomeStore. My sales rep was Emmanuel and he was the reason. His customer service was flawless and went out of his way to ensure that all questions and concerns were addressed. Emmanuel seemed very sincere and determined to make sure that all of our needs were met and not just trying to make a sale. I feel that Emmanuel is a great asset to the Ashley company and would highly recommend his services.
I had a great shopping experience with Ashley! Jeff was very knowledgeable regarding all of the couches I was interested in. The conversation was casual and I never felt pressured into my purchase.
Had a great experience tonight buying a new chaise lounge. Emmanuel was very professional and did a great job answering any questions that we had.
Jeff O was incredible! The right combination of of informative and upbeat, never once did we feel pushed.
Cathy was a great help with purchasing our new sectional. Everything was done quickly and correctly. We look forward to shopping at Ashley's Homestore again soon.
Jake was out standing! He greeted us the moment we walked in and explained how the store was setup then explained how the pricing worked on each each tag then he let us wander around. After like 10 mins he checked in with us and we told him the sofa set we wanted and the dinning table we wanted. We needed but buying a bedroom set as well but we just felt comfortable with him. He never pressured us to really commit to anything. The process was super smooth and Bob really helped us out with the package as well! Overall good experience. My wife and I are extremely pleased with the customer service we received. You the man jake from State Farm!
The manager Adam and employee Mujab helped us to find the right mattress. They were both very knowledge, patient, and friendly. Can’t wait to receive our new bed!
My daughter and myself ordered approximately $19,000 worth of furniture from the colonial Heights store, which was a decent experience. My daughter and myself dealt with a salesperson by the name of Belinda. My daughter resides in Colonial Heights, she went to the store directly, I reside in NEW YORK CITY, therefore I placed my order over the phone and everything went smooth, UNTIL it came down to the delivery process. one of the items that my daughter ordered was a table with a LEAF!!! The day the table arrived I personally was at her home. The delivery men did not extend the LEAF, we didn’t notice until he left, so my daughter called the store and asked them can he come back and extend the LEAF and she was told that he will do it on the next delivery ( which is what I purchased) she was okay with that. This happened on July 5, 2019. I was contacted on July 10, 2019, stating that they can not delivery until July 16th because they did not have one of two living room sets that I purchased. I told the office that, that was UNACCEPTABLE because we originally were suppose to have the delivery on the 10th, I explained to them that we were having company and family from out of town( this was planned based off of the delivery date that was initially discussed) anyhow, they agreed to delivery everything on July 13th and they said the LEAF will be extended the same day, and this is where the NIGHT MARE began. On July 12th we received a call stating that one of the living room sets didn’t pass “ INSPECTION “ therefore we will only receive one of the two living room sets. At this point, I felt like I was dealing with careless people because they received there money already so they don’t care. I’m like “ okay” we will deal with not having the two living room sets but at least we will have one. On July 13th, one of the two bedroom sets headboards that I purchased was chipped, and when the delivery men went to EXTEND the LEAF, he stated that it was broken. So he calls the “ Fredericksburg store and explain to them what transpired and he let my daughter speak to someone by the name of SABINE, Sabine told my daughter that she will send another headboard to replace the headboard that was broken and she’ll get back to her about the table later WHAT? Now me being an Ashley customer for years knows that they have a “ NO REFUND POLICY” and if you ACCEPT an item there’s no turning back, so when my daughter told me about the conversation I immediately get on the phone and request to speak to Sabine. I expressed to Sabine that this broken furniture that is still in the home was not ACCEPTED. I wanted to confirm with her that the furniture is still in the house and we understand that the broken furniture gets taken out when the replacement furniture gets there and she confirmed that. In the meantime, she can’t tell me when the replacement furniture will be delivered. In addition, I wanted to know “ when we will be receding the other LIVING ROOM set that we did not receive. Of course I didn’t get any satisfaction or dates, so I requested to speak to someone ABOVE her and she stated that “ they’re NOT available until Tuesday July 16th so I took the liberty to do a review. By Far, this is the worst ASHLEY store that I have EVER dealt with. I live in NYC and this is the place “ where ALMOST anything goes” and I NEVER experienced such unprofessional inconsistencies. At this point, my daughters furniture is still broken sitting in her brand new house and she’s still without one of the two loving room sets, a broken table and a broken head board. I am still waiting for someone from the MANAGEMENT team to contact me, in the meantime pictures were sent to the Fredericksburg store to Sabine. The men that delivered the furniture already confirmed that the items were broken. The only reason I gave them a ONE STAR is because the colonial Heights store did an excellent job other than that I would not have given them a star at all.
Mujib was one of your best representative for selling products to customers I've met. You should have more bright young men just like him selling your products
Ask for Joe, he is very helpful and friendly
My husband and I are looking for new family room furniture. We finally have a weekend free to do just that, buy new furniture. We had already decided to head to Ashley Furniture Store in Fredericksburg VA tomorrow morning. So I go online to check the store hours and street address, we live in Southern Maryland, and what do I run into but "reviews" so I start ready them because I see nothing but One Star Reviews and oh my word I am scared to death of buying furniture from Ashley. I have enough drama in my life without stressing over furniture too. Dose ANYONE have ANYTHING good to say about the Fredericksburg VA store?
Jeff (with the beard lol) was awesome and helped us make a great decision!! Thank you!!
Emmanuel was awesome and the one sales manager who worked with me on my stuff! Ended up buying bedroom, living room and dining room furniture. Emmanuel and his manager were extremely nice, friendly and very professional. I appreciate all they helped me with and looking forward to my new furniture!
Jake at Ashley Homestore in Fredericksburg was wonderful. Friendly, warm, understanding, helpful, and customer-focused. We bought a two beige sofa/loveseat for July 4th weekend and he helped us secure the deal for the best price. Thanks Jake!!! Have fun hiking at Shenandoah.
Emanuel was great! (Sorry if I don’t have the spelling right). He gave me the space I wanted to make a decision but also was readily available whenever I needed help. He was also very friendly and pleasant to work with. He helped me get a great deal!
Halim was AWESOME! He listened to the needs of my family and was very deliberate and specific about what he showed. I was not overwhelmed with options that did not fit my needs. Recommended to anyone looking for a quick and easy process. Jake was AMAZING! I was searching for multiple rooms and he got a feel for my taste then offered items that fit into what I needed.
I recently purchased a pub table and four chairs from Ashley. They attach a small slip of paper with the warehouse directions and pickup hours. Hours clearly state that they open at 9:00 a. m. and arrived promptly at 9:00 a. m. on July 5th. Well, it was wrong!! Warehouse opens at 9:30 and despite being the first one there, it took them 30 minutes to pull the three small boxes. While I was waiting, there was another couple come in who had been called and told their rocker recliner was ready for pick-up. Needless to say, they left angry and empty handed. . . . . get your act together.
The Yelp reviews don't lie about this particular store. I ignored the 1 star review and took my chances, and ended up very disappointed. The first time my husband and I walked into this store, the salesperson stalked us so that we could not have any sort of private conversation about what we liked . We looked at several other stores, however, and ended up returning to Ashley to buy a TV stand from a guy who seemed nice enough, and didn't make us feel pressured. Never once did the sales associate mention that we would have to assemble the TV stand ourselves. If we had known that, we would not have purchased it. I went to the store's website and found their return policy, which said you have 72 hours to bring something back. I figured since it was still in the box, and we had been in possession of it for less than an hour, that it would be no problem. Imagine my shock when I was told that they had no return policy and that the information I had found on their website did not apply to the Fredericksburg store. Long story short, we opened the box, the piece was damaged. We have talked to numerous people on the phone, and can't even get anyone to confirm that we can bring the damaged furniture back and receive store credit. They are giving us the run around, and none of the managers at the store seem to be available when we call, and no one will call is back. We are out $500. It should be noted that this store is an Ashley furniture franchise owned by the Trivetts. I would avoid both places if you are looking to buy new furniture in the Fredericksburg area.
Mujib provided exceptional assistance today in helping us purchase new living room furniture. He was not pushy and was very patient throughout the process as we determined the best furniture layout that we were looking for at an affordable price. Will definitely look for Mujib to assist us in our future purchases through Ashley Homestore. Thank you. Wayne and Cindy Bacon
I had an excellent time picking out furniture at Ashley's. Jake Mendes was the associate that helped us and he was very helpful. Very nice and polite. He was attentive but not smothering which is always good. Would come back and have Jake work with us again.
Jake was very informative on the furniture when we told him what we were looking for. It was a pleasant sale.
Jeff was very personable. He admitted it was his first week and if he didn't know something, he went and asked a colleague. I was in no immediate rush and enjoyed the fact that he was not a pushy salesman. Awesome experience!
Walked in, intending to browse a little, i was kinda in the market for a desk but well...not getting one from you guys thats for sure after this experience. Was greeted right as i came which is absolutly fine, the associate seemed friendly. What really just put me off though was as I explained to the associate I was just browsing and wanted some time to look around, there was a complete change of additude and with in seconds I was told "We are working on commission and you would be wasting our time." Look if i was sitting there asking meaningless questions never intending to buy then yes i understand because of how commissions work, which is why the very first thing I said was i just wanted to browse so he may approach someone who may have actually needed help. Just....still im just floored that I wasn't instead just left alone and was basically being accused of wasting more than 30 seconds of someones day. If this is the normal operation of this store then im fine with never entering That particular shop ever again.
Jake, in the Fredericksburg, VA store was great. He was friendly and helpful without being pushy, and even got balloons for our 4 kids to keep them occupied. The furniture was on sale for a great price. Can’t wait to see it in our new home!
We had a great experience!! Jeff greeted us the door and asked how he could help. He provided suggestions & showed us many different choices. He was not pushy & gave us plenty of space to try different pieces. Once we made a decision on living room furniture, Jeff asked if there was anything else we were interested in. We stated a counter height kitchen table and chairs. Jeff showed us a few choices and we made a selection. Again, Jeff wasn’t pushy or aggressive trying to push to something we didn’t want. Great experience with Jeff!! Thank you Jeff!!
Todd and Morgan were very helpful. We are in NJ, actually placed our order over the phone. They were very patient and knowledgeable.
BEWARE!! Swindlers and they will rip you off! Zero stars should be an option because they deserve it. We went there to view a couch I had seen on Ashley website. We tried numerous couches and settled on one. Unfortunately we had a very shady salesman who decided not to inform us of their return policy. Then at the end when I signed the contract he scrolled through it and gave me no opportunity to read the fine print about returns. The next day we had changed our mind and I simply called to cancel my order, which I did not expect to be such an ordeal. Instead I was informed that I could only get a store credit or would have to pay a &"restocking fee&" for something I had purchased 12 hours prior. I spoke with the manager whom said that was the policy and actually hung up on me. I spoke with the salesman who stated he didn&'t think I would return it so he decided not to inform me of the return policy. I said he didn&'t let me read the contract and he said it was near closing and there was no time. I demanded he inform his manager of this and rectify the issue as he blatantly withheld important information. At this point neither the salesman or the manager would speak to me and instead had the secretary relay messages. They have horrible customer service and their shear lack of transparency with purchases is appalling! Never go here!!!!!
I’m not one to leave reviews but this is the worst experience I’ve ever had with a company. The salesman was knowledgeable but I ended up getting misinformation about returns/exchanges as I was about to finalize the sale. DO NOT buy anything that needs to be delivered. The third party company they use are incredibly rude and will trash your furniture. I’ve had 3 separate deliveries thus far and have had issues with each one (damaged goods and poor service). I still don’t have all the items I ordered. Each time I find damage I’m scoffed at because the delivery people made an effort to hide the damage. Nearly every item I ordered is damaged yet I was told there was an extensive quality check? There’s a fist sized hole in my dresser, no one saw that? I shouldn’t be subject to upper management taking weeks to decide if I can get a refund. I’ve had to explain this situation to 3 service reps because there seems to be no communication. Really wish I took my business somewhere else but I’m hopeful this will be resolved.
Ok they don't have a piece of a star like one little point. So here goes. The wife and I go in Sunday morning and buy a mattress and frame not a cheap managers special but an expensive purchase expecting it to last a day or to. We ask them to deliver it Saturday based on our work schedule. We receive an email form the "Scheduler" who confirms the delivery. Good to go and we wait the seven days. As per instructions we are required to have the area free and clear. Remove the old to make room for the new. Got up at six am to accomplish the task prior to the 0900 window and we wait, we wait and wait. Call the "Scheduler" who says no you are not scheduled. Let me go talk to my manager. After twenty minutes sheTells me sorry the best we can do is Tuesday next week. What????? Her answer is Sir I can have the store call you but that is all we can do. So I wait for the store to call. Guess what an hour later and still no call. So I go to the store. He says give me an hour and I will find out the problem. Hour later I show up at his store and he says ok. They can't find your mattress so we will deliver another mattress today better value same price. Me: Ok. GtG. 1630 the truck shows up sets up the mattress and frame and I ask where is the three hundred dollar mattress cover. Delivery guy-I have no idea. Me: I am not signing for stuff you ain't delivered. Him- Let me call the scheduler. Me; here we go again. Scheduler: oh sorry you need to call the store: I go back to the store. Store manager calls. Seems they have also lost the mattress pad! manager: Sir they are shipping you one in the mail. Me SMH ok please ship it to me. Six days later no pad. Back up to the store and they give me one of the shelf. Seems they just got a shipment in. Bottom Line: Lack of care or concern for their customers, lack of professional follow through or follow up, inaccurate statements to hide mismanagement. No, I will not go back.
Halim was very knowledgeable about the furniture. We didn’t feel rushed or pressured to make any decisions about buying. Not only was he patient, but he made us feel at home. We definitely recommend doing business with them. Would also like to thank the manager Adam for everything
Halim was our salesman. Very patient, friendly and knowledgeable of the products he sells. We will be back to buy more in the future!
Jeff Room was a wonderful person to have around when shopping! perfect balance of space & helping out with our questions! 100% felt comfortable sitting down and having a conversation with him! Very down to earth person! Wonderful personality! He made our visit amazing! We weren’t even looking to buy today & he changed our minds! 100 star!
Excellent service! I would definitely recommend this store.
Terrible customer service. Never will I buy anything there.
Sales person was friendly and knowledgeable without being pushy. It was the best experience I've had in a long time going shopping. Thank you Danielle.
Lots of options for furniture. Good sales staff; helpful.
Bryan was great ! He guided rather than pushed. No pressure at all ! Will definitely ask for him in the future. Love the chairs ! Can't wait for delivery.
Stay away from this store they are the worst I ever experienced I am still struggling with my delivery and they dont want to reimburse the money they over charged from my account they want to force me with store credit. The furniture is damaged and even though they made me pay a humungus insurance I am still waiting for them to come fix my chairs.
Great experience! My sales consultant was Jake Mendes. He was wonderful. Very friendly and not pushy. He explained everything and asked questions to determine exactly what I needed. I will be returning to see Jake for my next furniture purchase.
Jake was awesome from start to finish!
We were just going to go into the store to look at our options- Jake, who greeted us when we first walked in, was very helpful and listened to our needs. He guided us through the whole process and explained everything thoroughly. We walked out excited about our purchase- definitely ask for Jake whenever you go in!
Came in looking to replace a terrible futon. Jake came and talked to my girlfriend and I and ended up getting us a couch that was affordable and way more comfortable than the futon. No more sitting on pretty much metal bars. I recommend that you just ask for Jake. He is super friendly and will help you with your exact needs and do whatever he can to make you comfortable with your wallet and your new furniture.
I was fortunate enough to work with Emmanuel. He helped me furnish most of my apartment and made the process easy! Their no interest financing made me feel good about purchasing more items at one time. I got a great deal and would highly recommend the company. If you go to the Fredericksburg Central Park homestore, ask for Emmanuel!
Brian was great to deal with. He was very patient with us and answered all of our question,
Danielle was wonderful! Very knowledgeable about a lot of different items. She was very helpful and very nice. I would highly recommend working with her if you need any furniture from Ashley! Great job Danielle!
Brian at Ashley Furniture was very professional. He was not overbearing, but was quick and readily available to answer pricing questions. They took our money quickly and failed to mention no refunds. The delivery process was horrible. It took almost 2 months to arrive at our house. The day before it was “supposed “ to be delivered my husband called and not 1 item was in the store ready for delivery. Two weeks later we had to threaten to take them to small claims court and record conversations and promises of delivery. They claimed the store manager was sick. Don’t buy from Ashley unless you want added stress to your life!
Emmanuel at Fredericksburg, VA store was an absolute pleasure to work with. He was polite, efficient and aimed to please.
I had been shopping for new furniture for my new house for awhile. It all changed when I stepped inside Ashley’s. I was met by Adam who was very professional and pleasant to work with. He made me understand the value in what I was getting. He didn’t push what was best for him but what was best for me and my family. I will continue shopping at this store as long as Adam and his staff is there. I will also tell friends and family to go see Adam.
I came into the store after several bad experiences shopping in the area. I was greeted by the manager Adam with a warm welcome. He took amazing care of me, and I will never shop any where else. His level of customer service should be the standard!
Great salesman and can’t wait until the loveseats arrive.
Emmanuel cuz extremely helpful. He went above and beyond to help me find what I was looking for. He was polite professional and truly showed interest in my need and what exactly I was looking for.
I've had an extremely terrible experience with their customer care department. We spent over 4k for furniture and purchased the warranty. The dining table chairs broke, the durablend tore on the dining table bench, headrest and seat of our couch. It was truly a waste of money. The only good thing I can say is that the salesman was very nice. If you make a purchase please be aware that the warranty is not very beneficial.
This is our second major purchase from Ashley. We are very happy with the quality of service and product. Jeff made our buying experience great by being low-pressure and helping us get an amazing price. We will definitely visit again to make future purchases.
Worst customer service experience I’ve ever encountered in life. I went in 4/9/19 and purchased a bunk bed, dresser and sofa & loveseat. I was told the furniture would arrive 4/22. I got a call on 4/21 that it would be delivered on 4/26..I asked for a morning appointment & they said no problem. There’s an automated system that “schedules” a 3 hour window & the and the window scheduled for me I was unavailable. I called to move the appointment and was told I had to be charged because they loaded the truck. You loaded the truck four days early?! I was constantly interrupted by Neyreda and told that I was supposed to be available all day and that wasn’t her problem. I of course asked to speak to a manager and after being on hold 10 minutes she told me she’d move it at no charge with a nasty attitude. The furniture delivery was changed to 4/30 and my nieghbors and I witnessed them drop my sofa off the truck and unwrap it outside, leaving pillows on the ground and all. When it was sat inside my house, it appeared fine until we sat down..of course the side it fell on collapsed! I called back immediately, no response. This was a Tuesday. I called again and left a voicemail. Wednesday, I called, left a voicemail and emailed, still no response. Thursday I finally get through to someone named Blanca and was told “what took me so long to call AS IF I HADN’T BEEN TRYING! Again I asked to speak to a supervisor, no resolution. I was told she’d email me instructions of the pictures I needed to take. No email was ever received. I called back at 550pm(hrs online say closing is 6pm) and their voicemail is on to state they are closed. I called the next day Friday it is now 5/3 and no one answers. I then go to the furniture store in person because I’ve received no email and the associate in store called the distribution center and put me through to someone named Akeem, I explained my prior frustration and was told sarcastically that they greet customers first before they say things like what was the delay in calling. I ask for the email and I’m not recieving it while on the phone. I literally told them my email at gmail and ended up asking for it to be sent to my yahoo. I receive the email with instructions and realize the entire time they were spelling gmail wrong...HOW?! I respond with the pictures & never received anything for a week. After calling I told Neyreda again that the frame was broken and it needed to be replaced the following Wednesday 5/15 I receive a dust cover and two legs via UPS that I’m unable to even put on because the frame is broken and it’s stuck. I again call back and leave messages to no response. 5/16 I had to physically go into Ashley again for resolution and showed pictures and the couch was scheduled to picked up 5/17. I asked to speak to a manager and was told that managers don’t come downstairs for stuff like this. I was told it would be fixed as soon as they receive it and they’d call me to let me know when it’s ready. I gave them until Monday because I figured it was a weekend, nothing. I call on Wednesday 5/22 and was told oh it’s ready we’ll set you for delivery for Saturday 5/25. The couch just got delivered and I got a call asking was my experience perfect and I of course replied “no” to where I was told thank you for business. I have NEVER in my life paid for furniture and been unable to utilize it until 7 weeks after I’ve paid for it. It’s unacceptable and I’ve not even received an apology. Not to mention the fact that initially I was told to come pick up the dresser the next day and then sent to a distributor 20 minutes away to save being charged two $169 delivery fees. Only to find out that my furniture was all delivered from the same distribution Ctr and it could’ve came with the rest of my furniture. It’s frustrating to not be able to have company because they have nowhere to sit but even more embarrassing to go without furniture that I PAID FOR because an entire company LACKS communication and customer service skills. I don’t care if they’re giving furniture away, I’ll never deal with these people again in life
Found Ashely to friendly sales folks. There is no pressure and they let a person shop without feeling pressured while readily being available for questions if needed. Had excellent selection compare to other stores along with what seems to be better quality for a decent price. Other places where lower in prices but didn’t have the feel or comfort presented at the Ashley store. Regards, JD
Easy to look around without pressure and salesman let me look a lot and ask questions before I decided on what I wanted.
Stopped in today to look at patio furniture, Jacob was very helpful and patient with my husband and I. He even went so far as to purchase a drink for my husband when he asked if they had any water. Great guy, great service. Here’s to hoping the delivery goes as smooth, the reviews so far give me pause😳
Danielle was awesome! She helped us find everything we were looking for and gave us ideas for future purchases. She did wonders finding styles of furniture that matched my husband and my very different tastes in home decor. She helped make our home amazing!
Excellent salesman, provided great insight on everything we looked at. Customized to our interest
I went into the Fredericksburg, VA store and had an awesome experience with a gentleman named Brian. He wasn’t pushy, gave me my space to shop peacefully, and was willing and ready to answer any question I had. I highly recommend Brian to assist in making your home beautiful. My baby girl is going to love her new big girl bed.
I randomly came in Ashley’s on Mother’s Day, I wasn’t really planning on purchasing anything just getting ideas. There were quite a few associates who were all busy but there was someone upfront to say hello and acknowledge me. The well dressed gentlemen gave me my space and didn’t pounce on me with what’s on sale, special offers and where I should start my search. Honestly, I was dreading furniture shopping only because I’ve experienced associates who haggle me as soon as I walk through the door. I’ve even had a couple experiences where an associate will stay by my side after being greeted and continue to talk. Total space invader! (This did not happen at an Ashely store). Shameka helped me today 5/12 and I was so happy with her sales technique. She greeted me with a smile, made me feel welcome and comfortable . I looked like a big mess today but never felt like I was judged. Not by Shameka, not by any of the staff. Something else I noticed, as Shameka walked with me she acknowledged other customers and made sure they didn’t need any help. I actually enjoyed my Ashely shopping trip today, it was refreshing! Never felt pressured! Oh, yes I bought a beautiful couch and matching chase. Shameka made sure I was well informed about my choices and was sure I was getting the best deal possible. I left happy. Thank you Shameka! (Fredericksburg Va, Central Park)
Danielle was amazing. First off she didn't judge us on how we were dressed. We came in a little sloppy looking but she treated us like royalty. That meant a lot to me because I've walked out of other stores before because the sales people judged a book by the cover. Second of all...I got what I always wanted but never thought I could afford. Her friendly demeanor made us feel very comfortable. I truly appreciate her willingness to help us the minute we walked in and her overall knowledge of the inventory.
I wish I could give them a zero. We bought furniture the middle of March. It took forever to get it delivered. When the guys came they damaged my staircase (not meaning too). The home office called to follow up and I told them we just moved into brand new construction and they damaged my walls. No problem we will make a claim. Weeks go by and I reach out again. Oh we will send another email. Now two months later still no follow or concern. So I just paid 350 bucks for my walls to be fixed. I will never use Ashley or any company associated with them. I&'m sure if I didn&'t pay my bill I&'d be in collections by now but they can tear your house up and it&'s ok. Stay far far away!Jessica the corporate office has at least 2.5 months to get the delivery company to call me and take care of this problem. I don&'t feel like I didn&'t give them ample time to respond. Bottom line Ashley didn&'t care this vendor tore my new home up. Unless you&'re going to refund me the repair price I don&'t want to hear from you guys again! Again, do not buy from this company! They are useless, lazy, and sleazy.
Excellent selection of furniture. Jeff went out of his way to make sure we were taken care of. helpful but not pushy, the entire experience was top notch.
just ok. be prepared the in-store price is higher then the online ones. when you ask they will try and match it only if you get home delivery with a fee of $280.
If I could give them a 0 or possibly a negative rating, that would be too high. Absolutely the worst customer service I've ever encounter in my entire life, and that's saying more than you'll ever know. We purchased two sofas in January, and the delivery service secured the arm of one sofa too tight and crushed the foam. I've been trying to have this situation addressed for 5 months, and it has been beyond exhausting and frustrating. I've spent hours on the phone, just waiting for someone at customer service to even answer the phone. DO NOT purchase anything from this company!
Jeffrey was amazing! Would highly recommend him and the Ashley Homestore in Fredericksburg 10/10
Came in one day just looking and running to the restroom. Jeff met me at the door. Showed me around but my mind wasn't made up. Came in a month or so later Jeff met me at the door again and showed me what I was looking for. In and out in 20 minutes. Best of all, he gave me the deal that had just ended and a warranty. Ready for pick up same day. Thank you!
I went in to Ashley Furniture today to just look at couches. I am moving in july, and didn’t know what exactly I wanted. Jacob Smalls greeted us at the door and walked us all around the store and waited patiently as I sat on every couch. He helped me narrow down what was actually in my price range and gave his honest opinions. Jacob didn’t try to pressure me into buying something that was too big or out of my price range! Definitely going back for more furniture in the future!
My wife and I bought a bedroom set over a month in advance of the delivery date we set. Here we are now with a new home and 4 days after delivery was supposed to be made we still do not have a bed. No help by calling the company. They said they cant tell me when it will be here because they dont know. We will be going shopping tomorrow night elsewhere and getting a refund from Ashley. Everyone was great in the store, unfortunately that service does not continue after they have your money. Soooooo frustrating and unprofessional.
Jeff was very helpful when we were looking at furniture. He gave us space to wander around and checked in periodically. Once we found what we wanted, he brought over pieces from other sections to help us make a final decision. He wasn't pushy and didn't hover, which are two things that make me crazy when shopping. Overall, the prices, quality, and service are great!
Great experience. Salesman was great and knowledgeable. Will shop here again.
Good discounts, flexible delivery options, helpful salesman (Halim)
We had an amazing experience! The lady that helped us was friendly and gave us a wonderful deal! She checked on us periodically but let us look with no pressure.
Walked in looking forward to refurnishing my living room, dining room and master bedroom. Was immediately accosted by a sales representative whom we kindly told several times to please leave us alone so we could browse in peace. He would not take the hint, so eventually we just had to leave the store (which he didn't seem to care one bit about). So basically, the sales rep forced us out before I got ten feet inside. Who does business like this? What about your high anxiety customers who don't like being bothered by strangers? I couldn't believe a furniture store in Fredericksburg is apparently doing so well in customer traffic that they can afford to scare people away. I'm still so angry from my experience and the way we were treated.
WORST EXPERIENCE. DONT BUY HERE. DELIVERY DEPT SUCKS. I WARNED YOU. DONT BUY HERE. DELIVERY TOOK 3 MONTHS. CONSTANTLY RESCHEDULED SAYING THEY NEED TO ORDER ANOTHER PART OF THE COUCH THEN 3 WEEKS LATER GAVE ANOTHER PART OF MY COUCH TO ANOTHER CUSTOMER. CONSTANT EXCUSES. FINALLY DAY OF DELIVERY AFTER 3 MONTHS. THEY COULDNT GET THE COUCH UP MY STAIRS. DELIVERY GUY CONSTANTLY HAGGLED ME TO SIGN A WAIVER IN CASE HE SCRATCHES MY WALL. I SAID NO. THEN THEY WANTED TO LEAVE THE FURNITURE ON MY FIRST FLOOR AND SAID, YOU CAN HIRE 4 PEOPLE TO GET IT UP THE 2ND FLOOR LATER ON. I SAID NO. CONSTANTLY THEY WANTED TO LEAVE IT ON MY FIRST FLOOR. FINALLY I SAID FORGET IT. NOW ASHLEY WANTS TO CHARGE ME A 30% RESTOCKING FEE. RIP OFF. I WARNED YOU. BUYER BEWARE. GO TO HAVERTYS AND SPEND THE EXTRA MONEY. WELL WORTH IT. I WILL NEVER WALK IN A ASHLEY FURNITURE STORE AGAIN. NEVER...
Halim was a really excellent and caring salesman! He made sure we felt comfortable with choosing the right bed set! 10/10!!!
Jeffrey Rehm was an excellent salesman. He showed is around yet gave us space. He was very knowledgeable and a pleasure to meet.
Great experience as James and Store Manager worked the greatest deal ever. Thanks Gents for the awesome customer service.
Avoid this place. They have complete idiots as delivery drivers that can't find your house. You take a vacation day to stay home to get furniture and then get told, they couldn't find your house so they just went on, and oh by the way, it'll be next week before they can deliver (and probably not find the house again). IDIOTS! Never again!
Good place for furniture shopping
James was a pleasure to work with. Helped us find the perfect pieces for our living room, and the price could not have been better.
Excellent service. Danielle was very nice and helpful!
Superb salesman experience! Utilized sales tactics & strategies while making the customer feel at ease & not pressured into purchasing. Knowledge of products & designs impeccable. Great sales experience. 5 stars to my salesman/consultant, Hamid Hamidi. Great job!
The customer service was AMAZING! Even when I've been browsing the staff has always been available and helpful when I need them but not pushy, I can't say that for other stores in the area. We went in at 15 minutes to closing and sales associate SGK (Sorry don't remeber her name) was so kind and we didn't feel rushed even knowing she stayed15 min past closing to complete the sale. I will definately be going back there for future purchases!
Excellent customer service. Helpful in locating style and color choices. There was no pressure to buy. Overall great experience.
James was very professional, patient, and helpful. I am downsiding my living space and needed a smaller kitchen table, he was very accommodating in finding me what I needed that fit my budget. I might add that I had gone to every furniture in Fredericksburg, ASHLEY Homestore was the only store I could find what I needed. I will recommend this store.
Jeff was wonderful with us. My husband and I were looking for a new living room sofa and chair, and Ashley was our first stop in a list of furniture stores to go to. Jeff greeted us, answered our questions and let us shop at our pace. No high pressure sales - love that!! Within 15 minutes we found what we wanted, got it ordered and were out the door. Enjoyed the selection of furniture available to us, the convenience of ordering it, and working with an experienced salesman like Jeff made it a great experience! This will always be our first stop for future furniture shopping. Ask for Jeff. He’s great! Thank you
Horrible customer service, horrible products. We bought a sectional there about 4 months ago. It is already coming apart at the seams. The backs of the recliners come off track. And they never drilled the feet into the wedge so it doesn’t sit level with the rest of the couch. You would think these things would be covered under a manufacturers warranty but nope. Not even covered under he additional warranty I purchased. This company is trash. They don’t stick to their word. Thank god we didn’t spend $8000 on the couch and got it on sale for $2500 but no we’re out of that money too. Shame on you ashley furniture. Buyer beware!!!
Well you know the old saying "If value exceeds price then cost is irreverent." Cheryl and Shemeka definitely walked me through understanding what I've missing all my life...The Tempur-Pedic Adapt ⭐⭐⭐⭐⭐...OMG!!! so in love. I love people who are passionate about what they do and they definitely are excited and knowledgeable about Ashley's furniture. I see a definite long term relationship forming between me and this mattress. Thanks for great service!
Winfield is the best! He took his time with me and explained everything! Customer services is the best compared to the other local furniture stores! He even worked within my budget to get me what I was looking for!
Danielle our sales associate went out of her way to make sure that our questions were answered and that we got the best deal possible.
Horrible customer service. Todd horrible sales person. Me and my wife came in to buy a sleeper sofa and love seat set. We picked the one we want. And Todd did our paperwork . He wrote up the wrong sofa gave us a non sleeper. We went to the store he was extremely rude and wouldn't do any thing about it. Seriously considering returning our set because of it.
I am giving one star to post review. I ordered a bedroom set that is out of stock. I was never notified and they refuse to refund my money. I was given a delivery date, they never showed up. I learned my items were no longer available and they refused to refund my money. I called corporate and got no help. Buyers beware! They are thieves.
Jeff made the entire shopping experience pleasant. He was very knowledgeable, answered all of my questions and wasn't pushy at all. I will return for future purchases.
I can’t articulate how bad of an experience this has been. One month after selecting a dinning set the first table was horribly chipped, the second one was extremely unleveled as they attempted to place the new table on the old base. We then awaited a third party technician to come out who said he is not allowed to recommend a new table. So, now we await while offices exchange emails on how to meet my expectations vs the quality assurance inspection that supposedly occurred prior to it leaving the warehouse. I’m so disappointed and regretful.
Miss Kelsey helped me with a bed cover, it was expensive but she assured me that it was the best around. And she wasn’t lyint had it fit a few months now and have had nothing but great sleep from it. Great job on the recommendation!!!!!
Very pleased with the service. Our only complaint was the lengthy delivery time.
No pressure salesmen. Great experience. Happy with my purchase. Knowledgeable on furniture I purchased. Reccomend ashley furniture for your next purchase.very friendly when you walk thru door
Morgan was very nice and Adam hooked us up. Looking forward to getting our new furniture! Looked around and this was the best deal that we could find..I hope the have an incentive for being just a nice person as Morgan..thank y'all for the help.
Wonderful and great service from Hamid. He is a really Great Salesman. We love the quality of the furniture. Thank you so very much and may GOD bless you all. Hamid deserves a raise. He knows his skill very well.
Got a great deal for a great price! Nice job James.
Stay Away! The worst customer service, empty promises, no consistency or follow-up when trying to get answers or resolve issues (and you will have them). You'll get better service from the Walmart App!!
I came to Ashley looking for a mattress, my old one was more than 10 years old and was really uncomfortable. Danielle helped me and showed me all the different options and manufacturers. She was very knowledgeable and friendly, and helped me to decide what I needed in mattress. I decided On the new Serta which was infinitely more comfortable than what I have been sleeping on. The price was very reasonable too! I’m looking forward to having a good nights sleep again. I’ll definitely be back to buy more furniture in the future.
Danielle was so knowledgeable and offered me exactly what I was looking for, and she was so friendly. I’ll buy more pieces from her in the future!
January 19th purchased Sectional- Estimated Delivery Date 2/14 the latest but should be before per Amy at Manassas location- At this time we were NOT told this was a back order- called to check status starting Feb 11th- Was told then my order was on backorder and it was NOT due to ship this week- No one bother to call us to inform this. To make up for their miscommunication and delivery delay they waived the delivery fee- Furniture finally arrived Feb 22nd. (Ashley Home Store in Fredericksburg handles the deliveries- This is who we have been in contact with for ALL delivery and damaged products we have received) Our son started getting a rash- that itched SO bad- on his face that continued to his neck, stomach and back that Sunday the 24th. Thought possibly allergies but was getting worse not better- School was even concerned- After two trips to the doctor it was confirmed that our son was indeed allergic to our new furniture! The chemical DMF that was used on this furniture caused our son to have this reaction and be put on two medications to help resolve this until we could get a exchanged approved by Ashley Home Store! Thankfully our son’s pediatrician wrote them a letter explaining which helped move the return process AT FIRST! After going and picking out new furniture that would NOT have this chemical (paying $1300 MORE- Now we are up to $4500 spent with them) we were due for the delivery Tuesday March 5th. Took off work- Delivery drivers arrive to have me come outside to view a piece of our “BRAND” new sectional that they felt was damaged BEFORE they even opened it- They explained this in the warehouse- Warehouse ignored them said it was fine take it on! You could tell by the packaging this product had been opened- Hence why the drivers questioned the warehouse! After opening this corner piece to say I was shocked is an understatement! Holes, tears, fading of leather, inside cushioning coming out- This piece had obviously been used and sitting in the warehouse for YEARS! At this point the delivery guys called back to warehouse spoke with Holly- Who then needed to speak with me. She informed me that she apologized for the inconvenience, but not only can they NOT leave the other two pieces of my sectional they COULD NOT even take the other sectional- The one our sons allergic too- Because there is no room on their truck for it since we were their first stop and they were not made aware that they were picking up an entire sectional! Therefore, they would need to reschedule for the following day- March 6th! Took off from work for nothing- Holly assured me management or herself would call me and make things right- Here we are March 7th- NO MANAGEMENT has called me after leaving 3 additional messages! March 6th new sectional finally arrives- Everything looks great in the beginning they take the other sectional out- Bring in the new- After reviewing a scuff/tear in the leather on the back of one couch is found- Driver takes pictures sends to Holly and says she’ll be in contact with us for exchange! Here we are March 7th- NO phone call- I call and speak with a Jule who informs me they have no picture from yesterday incident- I need to send in my own pictures now and they will put in a ticket to see what they can do- Holly or any other management team member cannot take my call nor seem to return my call regarding this issue and all other issues to make this right- I want a partial refund for my time hassle and frustration and won’t stop until I get it! After having my Mother- So I didn’t have to miss another day’s work to deal with this- go into the Fredericksburg Center to demand a manager speak with me I am now waiting on a phone call- Adam at this location has agreed that this is all unacceptable and upper management will be in contact with me soon! While she was in this location, she observed NO name badges on anyone, plenty of workers there to assist yet NO ONE can return a phone call to a customer who has already purchased from them! I will NEVER EVER buy or recommend this company to anyone- I will post this experience everywhere so that no one else must deal with the frustration, stress and aggravation that my family has received by Ashley Home Store!
January 19, 2019 purchased Sectional- Estimated Delivery Date 2/14 the latest but should be before per Amy at Manassas location- At this time we were NOT told this was a back order- called to check status starting Feb 11th- Was told then my order was on backorder and it was NOT due to ship this week- No one bother to call us to inform this. To make up for their miscommunication and delivery delay they waived the delivery fee- Furniture finally arrived Feb 22nd. (Ashley Home Store in Fredericksburg handles the deliveries- This is who we have been in contact with for ALL delivery and damaged products we have received) Our son started getting a rash- that itched SO bad- on his face that continued to his neck, stomach and back that Sunday the 24th. Thought possibly allergies but was getting worse not better- School was even concerned- After two trips to the doctor it was confirmed that our son was indeed allergic to our new furniture! The chemical DMF that was used on this furniture caused our son to have this reaction and be put on two medications to help resolve this until we could get a exchanged approved by Ashley Home Store! Thankfully our son’s pediatrician wrote them a letter explaining which helped move the return process AT FIRST! After going and picking out new furniture that would NOT have this chemical (paying $1300 MORE- Now we are up to $4500 spent with them) we were due for the delivery Tuesday March 5th. Took off work- Delivery drivers arrive to have me come outside to view a piece of our “BRAND” new sectional that they felt was damaged BEFORE they even opened it- They explained this in the warehouse- Warehouse ignored them said it was fine take it on! You could tell by the packaging this product had been opened- Hence why the drivers questioned the warehouse! After opening this corner piece to say I was shocked is an understatement! Holes, tears, fading of leather, inside cushioning coming out- This piece had obviously been used and sitting in the warehouse for YEARS! At this point the delivery guys called back to warehouse spoke with Holly- Who then needed to speak with me. She informed me that she apologized for the inconvenience, but not only can they NOT leave the other two pieces of my sectional they COULD NOT even take the other sectional- The one our sons allergic too- Because there is no room on their truck for it since we were their first stop and they were not made aware that they were picking up an entire sectional! Therefore, they would need to reschedule for the following day- March 6th! Took off from work for nothing- Holly assured me management or herself would call me and make things right- Here we are March 7th- NO MANAGEMENT has called me after leaving 3 additional messages! March 6th new sectional finally arrives- Everything looks great in the beginning they take the other sectional out- Bring in the new- After reviewing a scuff/tear in the leather on the back of one couch is found- Driver takes pictures sends to Holly and says she’ll be in contact with us for exchange! Here we are March 7th- NO phone call- I call and speak with a Jule who informs me they have no picture from yesterday incident- I need to send in my own pictures now and they will put in a ticket to see what they can do- Holly or any other management team member cannot take my call nor seem to return my call regarding this issue and all other issues to make this right- I want a partial refund for my time hassle and frustration and won’t stop until I get it! I will NEVER EVER buy or recommend this company to anyone- I will post this experience everywhere so that no one else must deal with the frustration, stress and aggravation that my family has received by Ashley Home Store!
The sales person was nice, but didn’t give us the deal she said she would. By the time we were out of the crowed store it was too late to realize our purchase was more than agreed too. Feel duped by sales pitch.
We had a pleasant experience at Ashley’s and Jeff was very helpful and nice. The associates weren’t pushy and we didn’t feel obligated. Even had a manager walking around making sure we were doing fine, very refreshing to see positive reinforcement. They were able to help answer all of our questions and make a great choice. Not to mention the fact that the store is clean and decorated nicely. Would recommend and shop again.
I found a nice Darcy sleep sofa
Danielle was wonderful to work with. She took the time to explain the various features and differences in the sets we were looking, which helped us make a much better selection. We will definitely be back to see her for our next purchase. Cliff & Jenny
Hello Deanna or Jessica. Thank you for the offer. I spent 10 minutes on hold, the day after delivery, awaiting response from your customer care. The new care employee, who was being coached by someone in the background, eventually transferred me to the Fredericksburg store.
My wife and I have been purchased a lot of furniture from Ashley Furniture store. The quality of the furniture is great and we always enjoy the outstanding customer service from our preferred salesman, James. James goes above and beyond to provide top notch customer service. James always takes his time to ensure that his customers are well informed and all questions are answered before making the sale. People like James is what makes my wife and I repeat customers. Anyone can make a sale but people like James, who provide excellent customer service, is what makes a business successful.
Ashley Home store today I bought one Queen bed full panel headband Effie .and Queen mattress .
We worked with Jeff purchase furniture for our new home. He was super patient and extremely knowledgeable. I highly recommend Ashley HomeStore and Jeff Rehm for any furniture needs!
We had a great experience and can't wait to return to purchase the rest of the furnishings for our home. Our salesperson, James, was patient and super helpful. He had great tips and ideas for how we could set up some of the different spaces in our home and helped us to map out how different pieces would look. He gave us space to chat/gather our thoughts and was right there when we needed assistance. We didn't feel rushed or pressured which I was thankful for. Thanks for all of your help!
I bought a Marsilona dining table and six counter height barstools. After delivery, I turned the barstools over to add 1" felt pads to the bottom of the legs. This helps the items slide without scratching the floor. Unfortunately, some of the horizontal cross rails that connect the legs were not tightened down. At least one, doesn't even have a screw in the pre- drilled hole. We tried the one- person leaf insert and it doesn't work as shown in the store. It took three of us working together to muscle the table together once the leaf was added. We called the store the same day and were referred to customer care. Customer care told us we needed to take pictures, include serial numbers, and file a claim. I reviewed the web site to compare the look of the stools. Not only are they not assembled properly, which can clearly be seen in the web site photos, but the salesman significantly overcharged me. Live and learn.
People please listen to these reviews others are making. This location is seriously a joke. I basically went in there for these affordable couches for my budget, they ended up tell me those couches will take 5 weeks to get delivered ( I just moved into my new home and have no furniture with a 3 months old baby. ) with that being the case I opened up my options and budget and decided on another more expensive couch, which I was told would arrive in 2 weeks. . . 5 weeks go by and still nothing. I feel so taken advantage of and even with all the miscommunication they never reach out to explain the mishaps. They just let the dates go by and NEVER contact you. Extremely poor customer service.
DO NOT BUY THERE! CUSTOMER CARE IS THE ABSOLUTE WORST. I never do a review but this warrants one. . . . In all my 56 years I've never had such a run around and terrible customer service. After trying for at least 3 weeks consistently to get customer care to just make an appt. to come to my home and fix something broken on my sofa that was bought and delivered in October, I finally have an appt. Lets see if they actually show up. I had even gone back to the store, had them send an email (they wouldn't call customer care), nothing. I then after a few days got a hold of a MIKE, he said to send a picture, etc. with an e-mail. . . he would expedite. Nothing! Called and talked to Shati many time who said she was in contact with the supervisors. . . . nothing. Called the store again. . . . asked to speak to the manager. . . wouldn't put me through. . . sent me to customer care again. FINALLY. . . . talked to a LaTosha? I believe who supposedly is a supervisor. . . . well, if that is what you call customer care and customer service. . . . someone needs to show them. . . . the right way to handle things. I have absolutely no respect for anyone at that store. I couldn't complain to my salesman. . . he no longer works there? Wonder why? Just think before you buy. ps. . . when the furniture was delivered. . . . they were in such a hurry. . . . they broke my outside night light at the door. There is nothing good. Go wherever you can. . . but not there.
Halim was great to work with! I hope your delivery team is just as good!
The salesperson, Hamid, was fun and patient. The furniture choices were vast and reasonably priced. We found the same furniture for less at another store and Ashley quickly matched the price. We will be shopping there again!
Shameka was very professional, helpful, and PATIENT!!!! I am very indecisive and she walked me through all my selections and we made a economic and tasteful choice!
We had the best sales person. Shermeka was awesome. She answered all our questions and did the best job possible to make sure we purchased what we wanted and at a reasonable price.
Our salesperson was both knowledgeable and honest. Great transaction thus far.
Store didn't have what I wanted from the website but the assoc was very helpful and helped me order it in so i could pick the item up on my own time.
I am a returning customer.
Danielle was the sales associate that greeted me as I walked into Ashley. She showed me the furniture I was looking for and showed me some optional furniture taking her time to explain the difference in the furniture. Danielle was very knowledgeable in the products at Ashley. When I need any new furniture I will be back. Overall a very pleasant experience. Thank you Danielle.
Stay away from this store!!! I ordered furniture in early December and was told I would have my delivery in mid January. January came and no follow up phone call to let me know the order was not ready and would not be delivered. I called and was told that order was delayed until the end of January. The end of January came and no call or follow up again. I call back and I am told the furniture is delayed until February. After much frustration and calling the store multiple times for follow up and information, NO ONE can give me a reason or and answer about why I don't have my furniture! They just tell me they will follow up with distribution and call me back yet NEVER CALL BACK!! I then asked for the manager who seems to ALWAYS be in a meeting and cannot take my call. I call back the first week of Feb and they tell me my order is in and they set up a delivery. Imagine to my surprise they show up with half my order and an item I did not order at all! They again have no idea what the status is of my furniture or why all of it was not delivered. Then I am told the other items are on back order until March now. SERIOUSLY ??!! The customer service is TERRIBLE and everyone there seems CLUELESS!!. They never seem to have an answer. They just continue to feed me a line of crap about the possible reasons for delay yet they had no issues taking my money. This is by far the WORST experience I have ever had. I will never do business with them again. I am hoping SOME DAY to get my furniture.
So far , not so good. Delivery date was supposed to be 1/28. 2\9 ... showed up with one bench .... missing my couch , table and chairs... Just received the table...
James, Joni, and Halim (I dont remember the correct spelling of his name) were absolutely fantastic to us! We went in looking for a bench and James came up and helped us right away. He then brought our daughter a balloon. He had so much patience with her and us. Because furniture shopping with a toddler is not very easy. When she even lost the balloon, he got her another one. Then they all cruched numbers and got us everything we wanted and then some! It was so nice that James knew exactly what he was doing. He rattled off SKU numbers to Joni and they had everything ready in a manner of minutes ! Thank you guys for everything, it was so nice doing business with you, we will DEFINITELY be returning AND sending people your way!
Great service, great options . Our sales associate Shameka was awesome! She was patient, helped us find exactly what we wanted . Highly recommend her.
Excellent experience working with Jeffrey Rehm at Ashley HomeStore in Fredericksburg. After visiting five other furniture stores, we found Jeff to be knowledgeable, kind and extremely helpful! Purchased our dining room set and can't wait for delivery.
Ashley furniture has given my family the most incompetent, least valuable furniture product/service I have ever dealt with. I expect SOMEONE from this supposed furniture company to respond to our request for resolving this awful void of customer service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1. My correspondence to your regional franchise owners in Fredericksburg, VA (the Trivvet Brothers / their customer service email isn't even a legitimate address, no surprise [inquiries@trivetts. com (inquiries@trivetts. com) The address you sent your message to wasn't found at the destination domain. It might be misspelled or it might not exist. Try to fix the problem by doing one or more of the following:]): Mr. Michael and Danny Trivvett, This is in reference to an order my wife made on 30 December 2018 (Sales #10580630) at 1845 Carl D. Silver Parkway, Fredericksburg, VA. (I store I understand that you own) My wife paid $519 up front for a kitchen table, bench and chairs (Product # D583-02). We received a shipment from Ashley on 17 Jan 2019. It was incomplete , missing three of the four chairs. We got a tepid response from the store as to why we did not receive the correct order. We then decided to ask for only one chair to be shipped to our house, ordered two unique chairs from another vendor and ask for a refund for the remaining two side chairs (which we were told would be refunded to our credit card for about $212. We were told the one chair was shipped to your warehouse last weekend in Spotsylvania. The chair wasn't there. We wasted two hours driving to your warehouse and a furniture company that can't ship a chair. Additionally, we still have not received our refund. I beyond being patient. My wife has called your corporate SIX TIMES to fix this error and no one has fixed the problem. We have spent many thousands at this exact location; I am beyond disappointed and have completely lost my patience with this customer service debacle. Please resolve now or I will escalate this until it is. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2. My wife's correspondence after weeks of trying to receive. . . . . . . . . . . . A CHAIR. . . . . . . . . . what complete debacle of a furniture company. My last chair was supposed to be delivered today. I received 2 calls yesterday 2/8/19, that it would come between 9 AM to 12 PM. I just called the customer care line at 12:15 because no chair showed up. I was told that there was NO chair on the truck for me. This has been 5 weeks, a messed up order, 15 calls to customer care chasing people, 3 trips to the warehouse, no one ever answered at your store. I had to chase you down for my refund for the first 2 chairs I never received, all to receive ONE CHAIR!! I had to call to Trivett furniture just to get someone to call me back! When will I get my chair?? Now they're telling me Feb 25th?? I have spent thousands of dollars through the years at Ashley. Never again will I shop in this store. What a disorganized mess for one chair. My husband has reached out to corporate directly and sent them a detailed email of what has occurred. I asked the girl at customer care to have someone from corporate call me. I guess customer service is truly dead. I do expect a response to my email as to when I can get my chair and what you will do to correct this.
The sales person came almost as soon as we walked through the door. We were greeted and helped right away. The sales person listened to our needs and did everything to work with us.
Halim was great. Great service and great deals.
**** Update**** I am lowering my 5 stars to 3 and the only reason I didn't change it to 1 is because of Ruth and Colbi. They both deserve 5 stars🌟 please see below to understand why I changed my review. So as of today I only have my loveseat. Which I was never notified it was in. After several phone calls and long hold times I finally found out it was in and the couch should be in later that day. Went to go pick everything up and only the loveseat come in. I get it, stuff happens. However still no phone call from anyone. Several phone calls and long hold times. I was told it would be in on the 31st again I get it. I was the ETA team why no one called to date. She explained that should have happened and apologized. I asked why it was taking so long as this is now the 3rd reschedule date. Very nicely I let them her know their customer sucks. I asked for a manager and was thrown back into a queue. I spoke to another young lady who promised to call me back. That a truck was coming and she was going to try and get my sofa from that truck and promised to call back by cob today. Well today is here and still no call. I did call this morning to see what was going explained everything and was told the truck should be here today and someone will call you. At 5:00 pm EST I called back and the ETA team is closed. I hang up and call back get Colbi in customer service and she was wonderful. My couch is in and I can pick it up tomorrow. Thank you Cobli for all your help. Original Post. A few years back I promised I would never go back Ashley Furniture today in Central Park, Fredericksburg VA. I decided to go back today and give them another chance. Let me tell you it was worth it. The moment I walked in the door I was welcomed by one of the nicest reps I have meet in years. Her name is Ruth Wells, she listened, showed us several models of what we were looking for and never once made us feel rushed. By the time we left we had made a purchase and was exactly what we wanted. Thank you Ruth Wells for everything and taking your time with us today. You are the best. The Chapman's
We purchased a “DuraBlend” leather sectional sofa (as well as a coffee table and 2 side tables) in June of 2015. At the time, we also purchased an extended warrantee. Unfortunately, there is now a tear in the sofa. The tear is not in a “stress” location – it is in the middle of one of the back cushions. We submitted a claim (along with pictures) in November of 2018. We fully expected to have it repaired under the warrantee. (PMCTB18153523X, Claim ID: PM1956122) The warrantee reads as follows: “We will repair or replace the Covered Product when required due to: Mechanical and structural breakdown to fabric, leather, vinyl upholstery or solid surface furniture as a result of ….Punctures, rips or burns” We now have a sofa with a large tear in the cushion. We submitted all of the paperwork and claim in November of 2018 (as requested) along with photos of the damaged sofa. We received a response declining our claim. We re-submitted the claim, and were AGAIN declined. What good is an extended warrantee if it is not honored? Walter Albert 01-30-19: Have not received a reply yet. Please respond. Thank you. 02/07/19: I really do not understand why I am being ignored! We generally do not purchase extended warrantee''s, but this time we did! We are senor citizens, with no children living in the house and with no pets. There is no reason that the cushion would have ripped, other that for inferior materials! Please review your position!!! Right now - Ashley Furniture is not on our preferred list of stores!!
I am disappointed in the way the Homestore handles pricing sales. The website and the in store pricing vary drastically. After showing a salesman how their starting price for a sectional was $3060 versus the starting price of $1449 online, he still would not explain why this was the way they do business. Always compare what you are buying in the Homestore to their website because it is a scam. I am now in search of a more reputable business.
Great experience! Jeff took great care of us, and even anticipated our moves- perfect salesman! We look forward to working with him with all of our future furniture needs!
Buyer beware! Inspect the furniture closely and do not accept delivery if you find even the slightest thing wrong. Do not accept the customer service rep's assurances that they will send out a repair tech to address any issues. They will not accept returns so once you accept delivery, you are stuck with whatever poor-quality items they send you.
Buyer beware! Don't buy furniture from here! Just have to say worst customer service care ever. Got furniture delivered and shelving pegs were missing from my entertainment center. This was November 23rd. I was told they were ordered and a week later nothing. Called again and the lady said they were shipped yesterday will take 7 to 10 days. Well still nothing. Customer care finally called me back 12/11 and they were shipped out on the 7th should be here on the 17th. Apparently they have no control Of the parts department and every person I talked to was like oh well! Sorry we will give you a credit back of some sort, no way! Just an I am sorry that you have had your electronics sitting on your coffee table for 2 1/2 weeks now. Never ever doing business with them again! Of course nobody will call me or message about this bad review. 1/24/19: The entertainment center was broke and put together wrong, so Ashley sends a technician out to my house to look at it to verify what is wrong. He writes up a report and told Me someone would call within 5 days. Low and behold I come home to find 3 boxes with replacement parts. I call good ole customer care and they said oh you have to make an appt. to have a service technician come out and fix it now. Just to let you know, you can't pick a morning Or afternoon time, they call and give you a time they are going to be there. So basically they want you to take off work and don't pay you for your time that they are inconveniencing you for. Remember this is Ashley furnitures fault this is broke, not mine. So in order to not miss work you have to waste your Saturday to have someone come in your home to fix it. What would have been more convenient was to just order a new one, deliver that and Take the broken one to their own warehouse and fix it there. 1/26/19: The technician came out to fix the entertainment center and what should have been an hour, took over 2hrs because the original technician said the bottom piece was broke and he said it wasn't. So needless to say he originally put the same bottom piece back on which I didn't know until he put it all back together, it was still the same. So I look over on my chair where i had out all the new pieces and I asked him what this was and he said that was the new bottom piece. I said you didn't replace it and he said no because the bottom wasn't broken. Well it was warped and that is why it was not fitting together correctly. So he had to take the whole thing apart again and put the new bottom piece on and it came together better than it did before. Still some spacing, but I am done. Ashley furniture is horrible! Go to consumer affairs and you will see all the bad reviews about Ashley. Go to their Facebook page and read customer posts. Really sad, there are too many hands in the pot with this company. You get bounced around from person to person and nobody knows anything and you have to keep telling them your story over and over again.
Buyer beware! Just have to say worst customer service care ever. Got furniture delivered and shelving pegs were missing from my entertainment center. This was November 23rd. I was told they were ordered and a week later nothing. Called again and the lady said they were shipped yesterday will take 7 to 10 days. Well still nothing. Customer care finally called me back 12/11 and they were shipped out on the 7th should be here on the 17th. Apparently they have no control Of the parts department and every person I talked to was like oh well! Sorry we will give you a credit back of some sort, no way! Just an I am sorry that you have had your electronics sitting on your coffee table for 2 1/2 weeks now. Never ever doing business with them again! Of course nobody will call me or message about this bad review. 1/24/19: The entertainment center was broke and put together wrong, so Ashley sends a technician out to my house to look at it to verify what is wrong. He writes up a report and told Me someone would call within 5 days. Low and behold I come home to find 3 boxes with replacement parts. I call good ole customer care and they said oh you have to make an appt. to have a service technician come out and fix it now. Just to let you know, you can't pick a morning Or afternoon time, they call and give you a time they are going to be there. So basically they want you to take off work and don't pay you for your time that they are inconveniencing you for. Remember this is Ashley furnitures fault this is broke, not mine. So in order to not miss work you have to waste your Saturday to have someone come in your home to fix it. What would have been more convenient was to just order a new one, deliver that and Take the broken one to their own warehouse and fix it there.
Excellent Customer Service. They are very helpful and give the customer time to look around without jumping all over you to by something. They are very quick to help and are very knowledgeable about their furniture. The zero percent interest is awesome and receiving credit approval is quick and easy.. If they don't have what you want in store, they are happy to help you order what you like. Their shipping prices are very reasonable, as is their warranty! I highly recommend this store..
My name is Kimberly. My husband and I were there tonight and we had Mr. French help us out. Mr. French was beyond patient with us. My husband and I were going through the whole store without being able to make up our minds. We finally made up our minds and through half of the process we changed our minds again, but ended up getting what we knew we needed the most. Mr. French was beyond patient and still positive with us both and was beyond pleasant to us. He actually kept us laughing and happy and dealt with us through it all and never once gave up on us and treated us with respect the whole time. Thank You Mr. French for everything and sorry for the difficult time that we put you through.
Our experience was very good. Jeff provided the level of attention that we were comfortable with, i.e. we wanted to browse on our own and ask questions when we were ready. He was responsive to that. He assisted us in our final selections and was understanding with a special request we had. We had a follow up after the sale and Jeff was helpful and responded back to us timely. I will share with others the positive experience we had at the Ashley store in Fredericksburg and Jeff specifically.
Ideally I’d give them ZERO STARS! I purchased a living room set which included a table during Veterans Day weekend. I received it mid-December. I have been continually calling the store & emailing a employee at customer care since delivery. The lift table has about 20-30 holes the size of a #2 Pencil all over the top and through out the sides. When contacting customer care the employee took the laziest approach by stating “this is how it’s made” and referred me to a photo of table that does not have holes in it. When I request to speak manager they tell me his name is Adam but no one calls me back. I am so frustrated with this store at this point I will be contacting the Better Business Bureau. DO NOT BY ANY MEANS SHOP AT THIS STORE!!! PS there are plenty of other furniture stores in the area and at this point I really wished I did not purchased from Ashley Furniture.
I called the store to inquire whether they had the Bonita Spring Plush mattress because I've be sleeping on it at a relatives house for a couple of weeks and i liked the way it comfort my lower back and hips. The salesperson informed me that they had it; however, they delivered the Bonita Springs Firm Mattress. I wrestle all night long; the next day I suffered from a lack of sleep, and aches in my lower back. I ordered a Bonita Springs Plush Mattress on December 17, 2018; I inquired about delivery period and he said only two -3 days. He again said to me to expect the delivery by December 19, 2018. I took off work, and missed an evening meeting waiting on the delivery, but they never showed up. I called the Customer care talked to Sierra and Rose, and I was told the delivery is scheduled they would call me. Salesperson kept promising delivery dates, I still did not have my mattress after James told that they would deliver on December 21 FRIDAY>December 22, SATURDAY> December 24 MONDAY. However, the Mattress was delivered December 28, 2018, Friday, I was so happy it finally came, I signed the tablet trusting the company because it appeared to be the same mattress I ordered, but that night when I slept on it, it was so uncomfortable, it felt like a firm mattress, versus the plush. On December 29, 2018, I called the store to inform them of my restless night because it was very firm, and they told me that I have to sleep on it for 30 days to obtain the plush feel; then to send them a picture of the mattress on that same day. On January 1, 2019, they said no we need a picture of the label on the mattress with the model #. The model #did not match my sales receipt, they still did not admit a mistake in mattress. I told them this is fraud! I want you to come pick up the mattress I do not want it; it is not what I ordered. On January 2, 2019, I went to the store and Manager told me they would schedule a tech to come on his time schedule, and check the mattress. No tech yet. Manager said, after tech comes mattress of my choice will be delivered, and if I do not want it, they will remove the mattress. Even though I expressed, I do not want it they persistently refuse to remove the mattress. All this waiting to remove the mattress is so painful. They just prolonging the time. I will not be forced by Ashley Furniture to purchase a a uncomfortable firm mattress that didn't agree to buying. This January 15, 2019 and I have not slept on that mattress because of the headaches, lower backaches I suffered. I've been sleeping on an air mattress on the floor. Beware!!!!!!!!
I called the store to inquire whether they had the Bonita Spring Plush mattress because I've be sleeping on it at a relatives house for a couple of weeks and i liked the way it comfort my lower back and hips. The salesperson informed me that they had it; however, they delivered the Bonita Springs Firm Mattress. I wrestle all night long; the next day I suffered from a lack of sleep, and aches in my lower back. I ordered a Bonita Springs Plush Mattress on December 17, 2018; I inquired about delivery period and he said only two -3 days. He again said to me to expect the delivery by December 19, 2018. I took off work, and missed an evening meeting waiting on the delivery, but they never showed up. I called the Customer care talked to Sierra and Rose, and I was told the delivery is scheduled they would call me. Salesperson kept promising delivery dates, I still did not have my mattress after James told that they would deliver on December 21 FRIDAY, December 22, SATURDAY, December 24 MONDAY. However, the Mattress was delivered December 28, 2018, Friday, I was so happy it finally came, I signed the tablet trusting the company because it appeared to be the same mattress I ordered, but that night when I slept on it, it was so uncomfortable, it felt like a firm mattress, versus the plush. On December 29, 2018, I called the store to inform them of my restless night because it was very firm, and they told me that I have to sleep on it for 30 days to obtain the plush feel; then to send them a picture of the mattress on that same day. On January 1, 2019, they said no we need a picture of the label on the mattress with the model #. The model #did not match my sales receipt, they still did not admit a mistake in mattress. I told them this is fraud! I want you to come pick up the mattress I do not want it; it is not what I ordered. On January 2, 2019, I went to the store and Manager told me they would schedule a tech to come on his time schedule, and check the mattress. No tech yet. Manager said, after tech comes mattress of my choice will be delivered, and if I do not want it, they will remove the mattress. Even though I expressed, I do not want it they persistently refuse to remove the mattress. All this waiting to remove the mattress is so painful. They just prolonging the time. I will not be forced by Ashley Furniture to purchase a a uncomfortable firm mattress that didn't agree to buying. This January 15, 2019 and I have not slept on that mattress because of the headaches, lower backaches I suffered. I've been sleeping on an air mattress on the floor. Beware!!!!!!!!
Mike my salesman did everything under the sun to make sure that I was happy with my purchase. Unfortunately the furniture is sub par & many pieces of broken hardware arrive. Customer service is HORRIBLE the employees are polite but they have to send you replacement parts to fix the sub par furniture. STAY AWAY
Long story short YOU are the only person at RISK. No refund or Cancellation of purchase. I paid for a sectional in November of 2018 and here it is January of 2019. Guess what I still dont have the other half of my sectional. I am a pretty understanding person but this entire time no one from top to bottom has share any emotion or empathy to the inconvenience they have caused me. Fredrickbrug, VA Custom Care center is a joke. Good Luck with talking to a manger or escalations they are always in a meeting.
The staff at Ashly HomeStore in Fredericksburg, VA were great. I hate shopping for furniture because the sales people tend to descend on you like vultures, however these guys were not obnoxious or pushy at all. Although we needed to, I was super stressed about spending a bunch of money on furniture. Our sales gal (Shameka) went out of her way to ensure that I was ok and that we got everything that we needed. She humored me while I walked around the store at least six times, carrying a sofa pillow and comparing colors. She answered all of my questions, helped me find things that would work great for our home. I can't wait for our furniture to arrive!
If I could give a lower rating, I would! What's up with this place? My husband bought a recliner in November. Told it should be in by the first week of December. Then told December 26. Still no recliner, they don't return calls, been on hold with customer care 20 minutes! Wish I had read reviews before he went there. Joanne, we have been told twice over the last month and a half that someone would check with the warehouse to find out what the delay is and attempt to expedite. No return calls on that nor has anyone advised of the pushed out "expected" delivery date.
If I could give this company and store negative stars I would. What a joke this has been. First started off in November when I went in to look at a furniture set. I found one I liked, talked to one of the associates Todd, and said I'd be back the next day. Wish I had read all of the reviews everywhere in regards to this company. We purchased a sofa, loveseat and table on 11/18. Estimated time for everything was 12/11 which was a little weird because we were told the loveseat and table were in stock but whatever. I called a couple weeks later to see if it actually would be in ok time and was told everything would be arriving on different dates. The day came and passed and I called customer care to see where my furniture was. Sofa was pushed back and I asked when we could get the other pieces. It specifically stated on our invoice that if the sofa took too long we were to have a partial delivery. Called again numerous times. First 12/11, then 12/17, then 12/21. Finally went in to the store to ask where the heck our furniture was. Our sales associate was there and looked in shock when we said we had no furniture. This was the Saturday before Christmas. Told that we will be called that Monday to confirm that the table and loveseat would be on the truck and scheduled for delivery 12/26. Well, 5 o'clock comes around Monday and I still had no phone call (per usual) with this company and spoke to Morgan who never seems like she knows what is going on. I made sure to note that she told me she would call and she never did. "Oh I thought the warehouse people called". Um no. Scheduled delivery for 12/26 from 12-3. I switched shifts with my boss so I can be there and work a 2:30-11 am shift. 4 pm comes around. No calls, no nothing. At this point I'm fuming. Call the store who tells me they are having troubles with traffic, hello a phone works people!!! I wasted a half day! Then about a 1. 5 hour later I get a call that they are there and no one is answering. Turns out, they went to our old place because our sales associate never updated our address after I called him and provided him the new address that same night we bought the furniture. Lady calls and says sorry, we won't be able to deliver to the new address in time for that day. The next day, I drive from manassas to fredericksburg to speak with the sales manager Adam who is a joke. Tell him all the bs that is going on. These people do not care. Refuses to cancel my order. Nothing was even customized and I still had no furniture. Trying to get in touch with corporate is a joke. I was referred to the customer care number and stated I wanted to cancel on numerous occasions and she told me I have to go to the store and take that up with them. However, Adam told me it has to go through corporate. So who is lying? We finally got our partial delivery and the only saving grace was the delivery guy was awesome. So after a month and a half we have a loveseat and table so we aren't sitting on camping chairs anymore. However, our sofa is back ordered until 1/14, nearly 2 months after our original purchase date. And who knows if it will actually be in at that point. The lack of customer service is appalling. I can't recommend this store in good faith to anyone, they'll provide you with crap service, delayed furniture, and from other reviews it may be broken or highly damaged. Run don't walk away from this company.
Great Furniture.Friendly Staff.
Long story, shortened. Beginning August 2017 went to Regency and ordered a sofa, finally came in middle of October and it was wrong. Waited another eight weeks and sofa never came, finally refunded our money and picked up the wrong sofa December 2017. Ordered a sofa from Ashley HomeStore Fredericksburg and it had to be ordered as well. They delivered before the date we expected, less than three weeks and the sofa is great! Power reclining sofa with power leg, lumbar and headrest. I had a broken cervical spine about nine years ago and it really helps my back/neck. Mike was a great salesman too.
Jeff provided excellent customer service today!
Shavon did a wonderful job!! She was easy to work with and understood my vision with my furniture choices. I recommend visiting with her soon if you are looking for something new. **Bonus... She has a sassy taste in eyewear!!** Thank you so much!!
Kathy was as very helpful and knowledgeable. She helped me find a great couch.
Another enjoyable experience thanks to Eddie French! This is our 3rd time purchasing from Ashley Furniture with Eddies help. Thank you Eddie for being a great, honest salesman!!
Our purchase went great. They asked what we were looking for and then showed us options in configurations, colors and options Thanks 😊 you for all the professional advice, Mohammed and Fatima! Great job 👏!
I recently bought a dining room table and 4 chairs and an office chair from Ashley Homestore, it came in within a few days and was in my home faster than I ever expected. The delivery team was awesome and on time. I am very impressed with their products, prices and delivery. We love the new dining room and think the furniture is great quality. Looking forward to inviting our friends over for dinner and conversation. We will definitely buy from them again. Ashley Rocks
What a difference in a few years. Had a bad experience in 2016 only to return today and receive excellent Sevices From James. Top-notch customer service didn’t take a long time and no hassle big difference from 2016 Way to go Ashley furniture in Fredrickburg, Virginia.
Shavon helped me for the kids bed and her advice and consultation was very helpful. I would using this store for any of your furniture needs. They have a variety of furnitures that will meet your needs.
For additional details on the offers on this page, click here to learn more.
0% interest for 72 months‡‡ with select mattress purchases - In-Store Only
On in-store purchases of Tempur-pedic® or Beautyrest Black® mattresses made with your Ashley Advantage® Synchrony credit card at participating locations from 10/29/2024-12/9/2024. Equal monthly payments required for 72 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
‡‡Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and related optional debt cancellation fees, and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next cent and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.