Ashley Store Fredericksburg, VA

Branddie was an excellent and patient as well as courteous sales representative. Smith and easy process!

Paul was super great and helpful!

Had a great experience shopping here! Thank you to Paul Moore for helping us shop for everything we needed!

Paul Moore was great very friendly and informative. He deserves a raise

The staff is great , very accommodating and Cheyenne was awesome. It was our first time furniture shopping and she made it easy. She was very patient and informative.

Halim was great! Very happy with our experience

I have had the absolute worst experience and it truly saddens me. I have been shopping with Ashley for years, when my husband passed this last month I decided to update our bedroom and dining set. First delivery comes and I get my dressers as we are waiting for the bed rails to come in. In comes my dining set with3 of the 4 chairs no idea where other chair is Heidi in the warehouse says call the store and figure it out. So I go to the store am told my chair went to Woodbridge by mistake and it will be delivered with the bed. OK I'm fine with that. So delivery day for the bed comes and no chair. Heidi again super helpful says she has no idea. I go to the store they are so sorry they have tracked it down it will be delivered tomorrow, guess what doesn't come the chair. I go to the store and Noone can find the chair or knows what happened to it. So they have me pick out 4 other chairs which none in store really match but what can I do. Saturday they are supposed to be delivered, 4 chairs arrive and they are not what was picked out driver says he cant get ahold of warehouse not his problem. I call store and am 20 minutes into holding and waiting for a resolution.

Purchased a couch and loveseat with the warranty for about 3k. Upon delivery the mechanical parts were not aligned correctly. They said new parts were required which took about 4 months to arrive. In that time a control panel broke and a cushion became deformed from just sitting in it. Ashley said that the cushion was normal wear and tear and would not cover the repair. We have only owned the couch for 5 months and they said a cushion being deformed is normal wear and tear. Complete waste of money. Not what I was expecting spending 3k. Avoid Ashley and go somewhere else.

Excellent customer service from Mr. Paul !

Mr Paul did an excellent customer service! it was such a great experience.

I just need to take the timeout of my day and say this to the company. Mikala was very professional and kind we called the store with a few questions regarding a few things we saw online and she was honest with us. She didn’t know the answer, she put us on hold and less than 2 minutes later she had an answer for us. We got to the store and she remembered my name asked how my day was and if I found what we had been looking for. She was so kinda and we will be back to buy from Ashley again because of Mikala.

Great service. Paul Moore was a great salesman. Not pushy at all. Very nice store.

Halim was awesome. Super super patient with me as I could not make a decision for about 2 weeks. Highly recommend him for your sales associate. Thanks Halim!!

Shavon was very helpful, friendly she did great explaining things to us and how everything works would definitely come back here!

Perfect service Thank you Sara R

Molly was so helpful and extremely patient when I was looking for a couch!! Great customer service!

Jared was very kind and patient. Great personality and very knowledgeable of policies. Very efficient.

Paul Moore was very instrumental with helping me select living room furniture and adjustable bed. I highly recommend Mr. Paul for making furniture purchase. By the way, he got me the best price for everything and delivery date of my choice.

A Truly Exceptional Experience with Paul Moore at Ashley Furniture Fredericksburg! I recently had the pleasure of shopping at the Ashley Furniture store in Fredericksburg, Virginia, and I simply had to write this review to recognize the truly outstanding service I received from Paul Moore. From the moment I walked in, Paul was attentive, friendly, and incredibly knowledgeable without ever being pushy. He took the time to genuinely listen to what I was looking for, asking thoughtful questions about my style, my space, and my budget. It felt less like a sales pitch and more like a collaboration with a design partner. Paul went above and beyond to help me find the perfect pieces. He patiently showed me multiple options, explained the different materials and construction quality, and even helped me visualize how the furniture would look in my home. He has an amazing ability to balance expert advice with a warm, approachable demeanor. The level of customer service Paul provided was exemplary. He made the entire process—from browsing to finalizing the order—seamless and enjoyable. He followed up as promised and ensured every detail was handled perfectly. If you are planning to visit Ashley Furniture in Fredericksburg, I highly recommend seeking out Paul Moore. He is a credit to the company, and his dedication to providing a great customer experience is second to none. Thank you, Paul, for making furniture shopping such a positive and stress-free experience! 5 out of 5 stars!

Branddie is delightful!

Bought a new dining room table at the Ashley Furniture Fredericksburg, VA location. Mikala was very helpful and professional checking me out. Thank you!

Wonderful experience. Great customer service, great support. See Micheal Bravado his designer skills are amazing. Overall the help from staff is A1

I purchased a table from Ashley Furniture and discovered concealed damage just hours after pickup. I reported the issue immediately and even provided photos showing the box was intact at the distribution center. Despite this, Ashley denied responsibility and only offered an exchange if I paid an additional delivery fee. Their handling of the situation was unfair and dismissive, leaving me stuck with a defective product. Very disappointed in both the quality and the customer service.

Needed a new king mattress. Had a wonderful experience with Paul and Noor. Easiest furniture shopping we have ever had. Would recommend to anyone.

Wonderful buying experience with Cheyanne, in the Fredericksburg Store. She was so helpful. Looking forward to our new furniture!

Purchased our mattress and frame and was told we would be delivered Saturday never called or showed, then was told it wasn't in stock, finally called and told they had it and would be delivered on Saturday again no show no call. Then was told they only deliver in our area the 1st and 3rd Saturday. Supposed to be open at 10am no answer. We will be canceling our order.

Outstanding service from the moment we came in through the sales transaction from Branddie! Very helpful, patient and knowledgable. We are very pleased with Ashley and the entire team. The general manager, Noor was also very professional and helpful.

I moved and needed some new furniture. I started at Ashley in Fredericksburg and had a wonderful experience. The salesperson was prompt and kind. The manager was fantastic. It took a bit of time to process my transaction on the computer, but it got done. I was so happy, I returned the next day to purchase a chair I had seen. Disaster! A completely opposite experience. The salesperson was the same. Good. The manager had changed. Nothing could get handled. There was no service. After an hour and 20 minutes, I left. Voiding my transaction before I left the store! I cannot explain it. One manager wanted my money. One wanted my misery. They both got what they wanted. So, rather than try again, I went to Bob's Discount Furniture in Manassas. That Bob is a smart man with an outstanding computer system and sales staff that knows how to use it. I received my first order from Bob's 2 weeks ago. I received my second order from Bob's yesterday. Same with my first Ashley order. To summarize, I am a Bob's Discount Furniture customer now. But, to be fair, my Ashley chairs look terrific. Thank you, Ashley.

Paul Moore was a very nice sales rep that did not get pushed and allowed for us to take the time to thouraly think of what we wanted to get. Thank you Paul.

Mr Paul Moore was amazing to work with. He showed me a variety of products to satisfy my needs for a sectional sofa and dining room set. He even measured tables for the space I am shopping for, removing extensions and swapped chairs for visual mix and match. He was patient with both me and my two children. Mr Paul was a pleasure to work with and very friendly.

Placed an order for a couch and was promised a delivery date for 9/9. Was never contacted the day before with a timeframe, but took off from work anyways just in case. Called the store to check the status, no answer. Called the main customer service line and was advised that my order is on hold due to "missing signatures". I was unable to return to the store, so I called the next day (still no answer at store) and proceeded to call the main line again and was advised that it is on hold but she would look into it. After a brief wait, I was advised that they got the signatures they needed, despite not contacting me since I was in the store. Delivery is now scheduled an additional week out where I have to take yet another day off from work. 0 out of 5 stars. WOULD NOT RECOMMEND.

Nobody ever answers the phone, I’m trying to get a part replaced and I live a good ways out of town. I have questions and nobody picks up the phone to answer them

Shavon was a dream to work with. She gave us plenty of space to shop but provided a seamless experience and did so with patience. Really enjoyed our experience with her.

Working with Elijah was great. We were looking for a Dining room table and chairs and he left us on our own without any pressure and we bought a very nice table and wound up also buying a new bed.

Paul greeted us right as we came in and asked us some questions to help understand what we needed and then showed us several couches that fit the bill. Aside from couches we also needed a dining room table, Paul took the time to show us how the butterfly mechanic worked as well as showed us the durability of the chairs. Great service all around and happy to shop here.

Paul was very helpful. He gave us a great demo on the beds and we are going to get one. Reminds me of a cool uncle. Very nice and friendly 👌🏽 definitely asking for Paul when we come back to get more.

Shavon was definitely a great help! Love the atmosphere and she gave great tips to get us to make a final decision on purchasing our new couch set! Thanks and we will be back.

Paid a lot bit was still charged for an unneeded protection plan without my approval. Refund was a store credit for something I never ordered!

We came to the Fredericksburg Ashley Furniture because they had the couch we wanted on their showroom floor & comIng from Woodbridge, VA, because our area didnt have it in their showroom. We wanted to be able to visually feel and sit on our possibly new purchase before committing. Fre greeted us & made us feel welcome. She showed us the couch plus 2 others just to have options. We bought the couch we wanted. Hassle Free and with great customer service. The price we paid was the price on the website!! Thank you to Fre and the floor manager, who my husband had a lot in common with when talking about his cowboy hat. Felt like Family!! Judi Presley

Paul Moore was the best!! One of the reasons we bought from Ashley. Very helpful and very knowledgeable!! :)

Great customer service and support from Shavon. Excellent experience

Worked with Paul and he goes above and beyond!! Friendly, not pushy, truly wants you to love what you purchase! If you want a great experience built on personal attention, not to mention the amazing family stories..Paul is your guy! Thank you!!!

Walked in and was kindly greeted by Paul. He was super helpful with the process of buying a couch (first time) He showed me the vast selection the store has. I am happy with my buy, I will definitely be coming back for any home necessities ☺️

Paul moore was a great salesman Ashley has a very nice crew thanks to all.

Paul Moore helped us during our visit to the Fredericksburg Ashley Furniture and he was just the best. He is knowledgeable, courteous and professional. We were able to find the perfect pieces for our home and he made the process super easy. He was great, never pushy. If you visit the Fredericksburg store, be sure to ask for Paul.

Paul at the Fredericksburg Ashley was very helpful, great personality, highly recommend!

TERRIBLE QUALITY AND SCAM ARTISTS!!! Do you wanna spend thousands of dollars on a sectional? Do you want to have the owner of the store Mr. Michael Trivets preach to you and sell you the “warranty” they offer that covers ANYTHING on their furniture when in reality they don’t? Then this is the place for you! I bought a sectional sofa about 2 years ago and almost every seam on the sofa is separating, cushions are ripping apart, and it’s beginning to make a horrible creaking noise when sitting and getting up. I was talked into buying the warranty from the owner of the store, Michael Trivets himself which looking back was absolutely foolish of me. I went through the claim process which was painful in itself, just to find out that “it’s normal wear and tear and not covered.” So here I am with a $2,000+ sectional that belongs in the dump. Honestly don’t waste your time or money on their furniture and absolutely do not under any circumstances buy the bogus “warranty” they offer. It’s all a big scam. I will be taking my money and my business elsewhere.

Paul did AMAZING. Easy and quick!

Navin is an exceptional salesperson—one of the best I have had the pleasure of working with. He was patient, kind, knowledgeable, and genuinely authentic throughout the entire process. Thanks to his outstanding service, we returned to the store and purchased not only furniture but also a mattress. If we ever need furniture again in the future, we will ask for Navin by name.

We had the pleasure of working with Paul Moore. His customer service was outstanding. He was very kind and polite. I highly recommend him!

Came in looking for some bar stools and a rug. I was helped by Paul, who went above and beyond to help me find the right size and color. Thanks Paul !

My husband and I came in shopping for kitchen tables for our new home.Paul Moore helped us. He has a very personal personality. We enjoyed the time we spent with him.

Paul Moore helped me with my purchase recently. He was very polite and professional. I would recommend Paul Moore to my family and friends.

Paul Moore in Fredericksburg Va did an excellent job. He was very knowledgeable, people person and easy to work with.

Adam was our sales associate. He was with us for over 3 hours. Adam was not only professional but also treated us more like cherished neighbors. I would highly recommend this store and Adam. But honestly all the employees were very personable.

I stopped by Ashley out of curiosity, but Jared’s excellent service helped me find and purchase the bed I had been looking for. He was kind, helpful, and made the whole experience easy. Thank you, Jared Chisholm!

My husband and I went in to look/purchase a new bedroom set.we asked Adam Leslie to help us,from beginning to end we had an enjoyable shopping experience.We actually enjoyed spending money on our new bedroom set,and we will be back for our future living room purchase.It was a pleasure to have met Adam and his wonderful customer service.Thank you,Adam

Paul Moore was great! He was patient, kind and had us laughing the whole time picking our new furniture.

Paul was absolutely amazing! He listened to our need and pointed us in the right direction. He was patient and did not rush us at all. He is a true definition of a Customer Service Professional. Thanks Paul for making this easy!!!

“I had an excellent experience here thanks to Paul Moore! He was knowledgeable, patient, and really helped me find the exact sofa set I needed without any pressure. Highly recommend asking for Paul if you visit!”

I just had. Amazing experience with Paul moor invite the best mattress. He was so thorough, so professional answered all my questions. He knew everything about it and I'm very, very pleased. Thank you, Paul. It was a great experience..

Great experience working with Paul Moore at Ashley Furniture today. Friendly and professional service! 10/10 recommend Paul!!

I worked with Paul and he was absolutely wonderful. I highly recommend Ashley furniture.

Have been trying to get a refund for the last four days. Was told item would be in for pickup within a week. After calling to inquire, I was told that it would be another 3 weeks before it was ready. I am currently waiting in the store to be even greeted by the two clerks at the desk and am being completely ignored. Then after asking about getting a refund I was told we have to contact customer care because they have no manager to process refunds at their store. Why didn’t anyone tell us that over the phone days ago? Wild. After calling customer care, I was told that a manager was on site and processing our refund. When I was there less than 15 minutes prior in person at the store I was told this store had no manager therefore this particular store could not process any refunds.

Shavon at the Fredericksburg store was amazing. Helped me pick out the perfect sofa & accent chair.

Paul Moore was very helpful in selling us our new couch. He was friendly and eager to accommodate our requests.

Paul helped me

Micheal the best out of the whole store

Paul at the Fredericksburg VA store was very professional and honest regarding my purchase. It’s not often you find someone that takes care of the customer this way. I highly recommend you request him directly for your purchase.

Shavon was amazing to work with & so patient on the phone & in person! Accommodating with my work/life schedule & the sale dates. Greatly appreciated & highly recommend the Fredericksburg store/staff.

Shavon was great today helping my daughter pick out furniture!! She was so kind and helpful! Thank you!

Shavon was excellent with helping us purchase a few items. She was knowledgeable, friendly, and so patient as we made decisions!

Shavon was so helpful in helping me make some big purchases today! She showed me an array of options that best suited my taste and space. Thank you so much for all of your help!

Our salesman, Paul Moore, was excellent and very knowledgeable about all the merchandise! My husband and I will be back for more.

The lack of customer service was astounding. I walked the whole building looking. Passed several associates face to face. Not one time was I greeted or spoken to. My way out the door a lady finally said did you have a question. I said I do, I dont see the pieces I'm looking for in store if I order them on line how would they be shipped. What carrier or use of transportation would deliver the items. She said she did not know and went on to explain that was corporate she couldn't answer that question because the stores and pur having from corporate aren't the same. To indicate they are two different entities. I asked could she find out she said no I would have to call corporate and ask. Well long story short I went home Wednesday night 7/16 and called the 800# and ordered the item I wanted and had them delivered by FedEx on 7/18. Don't waste your time going into the store and save yourself the frustration. Just order what you want on line.

I had a great experience at the Ashley Furniture store on Carl D Silver Pkwy. If you're stopping in, be sure to ask for Paul! He was great.

Be sure to check other websites selling the same items i.e. Amazon for lower prices/free delivery. We were sent a mailer for $100 off every $1000 spent and decided to visit this location to make a purchase, after presenting the mailer our salesperson told us he would speak to his manager. The manager, whom we'd already met on a previous visit to this store, told us we couldn't combine this promotion with the store promotion of 10% off, that it was a better promotion anyway. The shipping costs were interestingly also 10% of the purchase price and they told me they would look into matching the online shipping cost. Desperate for the slightest savings I asked the salesman if I could apply the text subscriber $50 off, and was surprisingly told yes. Then at checkout the manager who was manually adding the order into the computer, after the salesperson had hand written everything out on an invoice even though he was carrying around a tablet (talk about redundancy), told us we could not have the shipping matched if we added the $50 coupon (I had to request the larger of the two discounts be applied). Then proceeded to tell us we would need to pay the taxes same day to reserve a delivery date, which I've never heard before. This location is awful, other locations work with you to give you a deal and they clearly nickel and dime you here. Once we went home I saw the same couches were $1100 cheaper on Amazon with free delivery. I texted the manager to get a price adjustment since the store didn't answer the phone during their posted operating hours and even left a message. I received no response from the voicemail or the text messages. We then cancelled our order luckily we didn't get immediate delivery, since they stipulate that if you're less than 48 hours out from delivery cancellation policies apply. Do yourself a favor and check online before making an in-store purchase.

Paul Moore provided us with excellent service. He knew more about sleep than anyone I’ve ever met and helped us find a great mattress.

We visited your location in Central Park and had the pleasure of meeting Elijah. His customer service was first-class. He was incredibly knowledgeable about the bedroom furniture/mattresses and living room sections of your showroom, which were the areas of interest to my husband and I. Elijah maintained a respectable distance that allowed us the opportunity to discuss amongst ourselves decisions for our home, but was close enough to step in to answer questions along our journey. He was thorough in explaining payment options and stayed past closing time with no challenges to make sure we were satisfied and our purchase was complete. Elijah was professional and witty which made our visit and interaction enjoyable. We would visit your location again and would recommend Elijah to others we know interested in purchasing furniture at this location. K. Johnson

Looking for a new sofa? A new dining table? A new accent chair? Bedroom set? Do yourself a favor & ask for Paul Moore! He will take EXCELLENT care of you!

Customer service not so good. Followed us at all times. Worse than car dealership. Overpriced.

Ms. Sharon was wonderful i will definitely be coming back

Paul was the best! He did an awesome job assisting us with our purchase!

I was kindly greeted by Paul Moore at the front door, he helped us with everything we needed to know, he let us explore without being too pushy on purchasing anything. Loved this experience!

Amazing! Shavon helped us find the perfect mattress. She wasn’t pushy or focused on making a sale. Instead she listened to what we were looking for and helped us think through things we didn’t know we should look for. Phenomenal! We will absolutely give her our business in the future!

Elijah was a great man that handled all my needs, he was very patient with me and explained everything from purchasing to financing. I’m thoroughly impressed with him and the entire Ashley family.

We had a dining set with 6 wood chairs plus 2 cloth chairs delivered yesterday along with a hutch. Out of the 6 wood chairs 5 were either cracked or damaged in some way. The cloth chairs were ripped and so cheaply made we didn’t even keep them. Now being told we have to file a claim. Can’t get in touch with anyone, u stay on hold just to be told to leave a message. No one calls back. Worst customer service I have ever experienced. I would give 0 stars if I could. Be careful of the Fredericksburg Ashley. It is the worst. Considering returning the entire order if I can. Just horrible.

The salesman kept persisting on getting us to buy stuff that we didn’t want even after we signed. Over all we was too pushy and never left us alone to think.

Worst customer service. First delivery did not delivery the mattress. Took 5 days to get a update. Second delivery missed with no contact from Ashley. Customer Care could not provide updates. Place on hold over and over again. Will never purchase from Ashley again.

Paul was very knowledgeable about all styles of mattresses in the store! He helped my husband and me find the perfect mattress and pillows for us! Thank you Paul

Halim was super helpful and accommodating. The staff is polite, not pushy. We will buy here again.

Halim helped us through our furniture journey and we found a perfect couch and a dining table set. He was very professional and we had a great experience😊

Great experience with Halim at Ashley in Central Park Fredericksburg, VA. Very professional and awesome customer service.

Paul was phenomenal help getting our beautiful couch.

Terrible customer service. Do not go here.

We had the worst experience ever. They lied to us and said that our sofas would get delivered in a few days and then proceeded to deliver half of the sofas. When we asked them about it, they said that it would actually take around a month to deliver the rest of the sofas. We urgently requested that the rest be delivered asap since we had guests coming in a few days, but they were horrible with handling the situation and overall customer service. Please don’t go here.

We have bought many pieces of furniture and other home decor from Ashley and we’ve always had a great experience. This time was no different. We were helped by Elijah Kessler at who did an excellent job matching our needs (pet friendly pieces) with the perfect sofa and loveseat. Elijah answered all of our questions and was very helpful, patient, and courteous through the whole process. We highly recommend working with him at Ashley Furniture!

Paul Moore was excellent and great customer service

Fantastic experience today. Adam was exceptional and most professional. Thanks again . Looking forward to my new furniture experience.

I worked with Halim and Noor and they were absolutely fantastic. There was some ordering issues and they worked with me and provided some temporary pieces until the one we ordered was available. 10/10 recommend for all furniture needs. I will be back for a new living room set soon!

We came to Ashley looking to replace a torturous couch and Shavon greeted us so politely and was very welcoming/comforting. Shavon made us feel safe and valued, which removed any pressures you might experience when making a large purchase. We left to compare other furniture stores (E.A.) and found them to be very judge-mental which only further reinforced our initial feelings about Ashley & Shavon! Considering the lower prices and high quality goods, I would highly recommend Ashley furniture, Shavon & Sam who helped us finalize the sale.

I wasn’t going to write this…I have waited months to try to allow Ashley furniture to remedy this situation-I tried so hard to hold out faith and give them the benefit of the doubt…Please do yourself a favor and avoid doing business with Ashley Furniture but especially the one on Carl D. Silver Pkwy in Fredericksburg, Va. I ordered a table and chairs set from this location, it arrived damaged and the second set arrived damaged today (after 3 months of waiting and to top it off the delivery drivers KNEW it was damaged prior to delivering it and told me to come outside to inspect it prior to their bringing it in because they already knew-like why waste anyone’s time when this could have been a phone call) they are refusing to provide a refund, they refused to take back the set that was delivered damaged in the first place and they state that they will only do an even exchange EXCEPT they no longer have the table and chairs set I originally ordered. So there is no way to even provide an “even exchange” the hassle and stress that this place has caused is unreal-please go anywhere but here you literally will be throwing your money away by doing business with this store. Also, don’t go to Trivetts either as they are now owned by this location as well and are just as bad. ***Update: The 3rd replacement table and chairs set also arrived damaged and the delivery crew provided photos of them picking the damaged furniture up from the warehouse-they acknowledged that they were aware that it was damaged prior to delivery yet [again] failed to call prior to delivery to inform me and they [again] refused to take back the original table and chairs set despite having an otherwise empty truck and “Ashley Cares Customer Service” has done literally nothing; they have failed to return phone calls on their noted timeline, and no one seems to know what is going on. **Update 2: Ashley furniture advised me they would pick up my furniture and provide a full refund-I call a week later inquiring about the refund to be told they “do not refund and either I have a store credit or I can eat my money.” I cannot stress this enough unless you want to be out $1700 or more money do not do business here.

Paul Moore was super helpful and attentive. I will be back to see him for our future furniture needs.

We had Paul Moore as a salesman. I would highly recommend working with him. Not pushy, was patient and was willing to show us the whole store had we needed to.

1-star Review – Ashley Furniture, Fredericksburg, VA I had one of the worst retail experiences of my life with the Fredericksburg Ashley Furniture location. I financed items, paid a $120 deposit, and was told their “system was down” for over a week—conveniently preventing any progress on my order. Despite multiple calls and visits, no one made an effort to resolve the issue or offer alternatives. Eventually, I gave up entirely, walking away from my deposit just to avoid doing business with them. They never once attempted to make it right. The lack of professionalism, accountability, and basic customer service was astounding. I wouldn’t recommend this place to my worst enemy. Save yourself the stress and go anywhere else.

Adam was amazing. Very patient and knowledgeable. Wild definitely shop here again because of the great service

We came to Ashley’s looking for a firmer mattress. Paul Moore sold us a new bed system today. He spent a great deal of time with us, letting us try several beds and pillows, and showing us what zero gravity feels like. He sold us an ajustable bed with a split King mattress and cooling and supportive pillows. We can’t wait to sleep in our new bed! There’s a huge Memorial Day sale going on now. Stop in to check out the sale, and tell Paul Moore we sent you!!

Paul was very friendly and helpful. He was very attentive.. He explained different bedroom set options and financing clearly. Great job enjoyable experience.

I had bought two benches and talked with an associate on the phone to make the purchase. I was never told once I purchased, I couldn’t return them if it didn’t work with my dining room table. I had told them hadI known that I would have never purchased them. I had called, ask for the store manager to call with no luck. I ended having to pay a 30% restock fee, again never had been told. So I lost money having to pay the restock fee, and Ashley’s wouldn’t credit my credit card. The only thing they would do is a store credit. So I’m stuck shopping with Ashley’s, which I don’t want to support a company who doesn’t value their customers. I’m not sure why they have such high ratings because just two little benches I bought turned into a VERY NEGATIVE experience! Buyers beware, watch what you sign on the paperwork, that fine print will trap you like it did me. I would suggest shopping elsewhere.

Paul was very nice and helpful and patient! I recommend everyone to come see him for your furniture needs.

Paul Moore is the best sales person to speak too! He will take care of you! If you want to have the best experience here he is the one! Also Noor was a huge help! Thank you so much we will be back because of you!

My boyfriend and I had an amazing experience finding a couch for our apartment ! Shavon was very helpful and made finding a couch we love super easy! Highly recommend.

Excellent customer service from ShaVon!

Great experience. Michael did an awesome job in convincing me to purchase the bed that I desperately needed for my lower back.

We had a wonderful experience at Ashley Furniture! From the moment we walked in, the atmosphere was welcoming and the showroom was beautifully arranged. A special shoutout to Navin, who assisted us throughout the process—he was incredibly patient, knowledgeable, and attentive to our needs. He took the time to explain our options and helped us find the perfect pieces for our home. Thanks to his excellent customer service, the entire experience was smooth and enjoyable.

Good Vibes

Salesperson was very informative and helpful

Paul Moore helped us this evening!! And was awesome to work with!!

Great buying experience with Sade at the Fredricksburg store.

Truly wonderful experience shopping with Devona at Ashley’s. Extremely professional, kind, and patient helping me choose the right piece of furniture.

First time at Ashley and the experience was excellent from beginning to end! Super friendly greeting and welcoming at the door from Sam and super friendly and awesome customer service and ordering experience with Sade! Looking forward to coming here again for any of our future decor needs!

Sade was fantastic. She made us comfortable and relaxed throughout the buying process. Will definitely be back!

Paul was very friendly, knowledgeable, and helpful in getting us exactly what we were looking for!

Paul was very knowledgeable and incredibly helpful

Another great purchase from Ashley Furniture in Fredericksburg, Va. Mr. Paul Moore educated me on my mattress purchase. Very personal, knowledge and customer friendly. Thank you Mr. Moore and Ashley Furniture.

We recently made a big purchase here and were very pleased! Jared “the tall white guy” was very pleasant and helpful! He wasn’t pushy or rude. He made it very easy for us to make our purchase and answered all of our questions quickly and efficiently.

Mr. Paul Moore, was very helpful. He know a lot the coaches.

Paul took care of us while we looked to purchase our new couch. He answered all of our questions and made the whole process simple. Thank you Paul!

Paul Moore was great! Very knowledge and fun to work with! Def recommend.

I would highly recommend Ashley Furniture located in Central Park. Shavon was the absolute best! She was very personable and helpful. She not only worked with the budget I had given her, she was able to get me discounts. Please ask for Shavon when you’re ready to purchase furniture.

Great experience with Roger. He took great care of me!

Elijah was amazing. Great employee. Knows the price of everything in store and online. Also knows where everything in store is and substitutes for my particular taste. Super helpful and honest. Made buying my first couch the most comfortable and fun experience. I will always ask for Elijah when I come!

Fantastic work! Shavon and Noor truly shone with their exceptional customer service skills. They went above and beyond to create a memorable experience!

Great quick service. Our sales person Navin was very helpful

Antwynek W. from the Ashley warehouse was very professional, courteous, and helpful when picking up my item. She exemplified outstanding customer service. It was refreshing working with her, after my purchase from the furniture store itself was not a pleasant experience. Thanks again Antwynek!

5 Stars – Outstanding Service! I had a great experience at Ashley’s Furniture thanks to Roger. He was incredibly helpful, PATIENT, and knowledgeable throughout the entire process. He made sure we found exactly what we needed and made the shopping experience easy and enjoyable. Highly recommend asking for Roger if you stop by! Seriously.

Michael was awesome. Very happy with the service.

Mohammad was the man! He made things very easy. Was very informative and NEVER came across as a pushy salesman. Great Ashley experience!

Great experience. Sade is awesome, pleasant sweet. She was so very helpful. She is my to go to the next journey here. Thank you Sade

Buyer Be Aware When we bought our furniture we were pressured to get it financed through them versus using American Express. Buyer Be Aware Their credit card is to use at Ashley furniture ONLY. No good elsewhere.

Halim was friendly and very knowledgeable, we had a great experience!!!

Ashley Home Store has terrible customer service! My elderly mother paid extra for mattress delivery and removal, but they didn’t tell us we could request a time. The day before, they emailed a 7-10 AM window—way too early since her caregiver arrives at 8:30. When I called to ask for a later time, they refused to help and were rude about it. Zero compassion or flexibility. Don’t shop here!

Halim Baktash was so great! Very kind, knowledgeable, and very helpful. He answered every question we had and went over all options.

Had a great experience. Halim helped out a lot and was very knowledgeable when it came to helping us pick out our new living room furniture.

As always Ashley's was great and easy to work with! Devona is great, she's like a female version of Eddie from the outlet. Outgoing, hardworking, and willing to find the answers. Would highly recommend coming out to see her at the Fredericksburg location. Thanks again for everything.

Michael was an absolute pleasure and so nice. Thank you for my recent purchase.

Devona, was wonderful and very attentive as soon as we walked into the store. She helped us starting to look at desks to buying a new mattress. It was a wonderful experience.

Really nice and helpful. I would ask for Roger when you come. He is very professional and friendly. Bought a sofa and dining set and love it.

It was great!! Got exactly what I wanted. Michael was there thru all of it and made sure I got exactly what I came for. And will be back again

Buying furniture is easy. Getting it all delivered, on time and when it was promised is completely different. 30% of the furniture arrived…. The rest has been kicked back 2 more times and deliver extended for weeks it’s unacceptable and no one seems to care. Everyone is in a meeting?!

I visited the store and Halim Baktash was very kind to me, my husband and my baby. He answered all our questions in a very kind and respectful manner. We will definitely be back.

Halim is the absolute best! Very knowledgeable and has always made our buying process super easy!

If I could give this store and especially their distrbution center a zero star review I would. We purchase a large dining table and eight chairs, and king bed set with dresser and two matching night stands totalling in well over 6k. The table and chairs arrived on time and we were surprised to recieve the dresser early. Great. Except he tabletop had a sharp three inch gash in it that someone thought covering in marker would conceal. Yeah, nice try, but okay fine. Whatever. They put in a replacement request and a few weeks later they came to replace the tabletop. Cool. Now we wait for our bed and night stands. February finally rolls around three months later and we get the call we have been anticipating that the remainder of our furniture is in and ready to deliver. Yeyyyy. They bring in the night stand and they were fine, however the problem arises when they can't find the support for the bed. Uhmmm...why didn't they check all the pieces were there before delivery. I'm not sure. I do some woooosaaaahhhhsss and try to lose my irritated attitude. Okay, really I just let my husband take over since he's nicer than me. They decide to put our box spring and mattress on the floor but inside the bedframe. Awkward, but okay. Whatever I guess. They order and have shipped to our home the supposed missing pieces which arrive weeks later and schedule yet another visit to finish the furniture delivery and setup we paid extra for. You might think this is the end of our story, that our bed was finally finished and we lived happily ever after sleeping away on our nice put together bed, but no. This isnt the Ashleys Furniture fairytale we thought we paid for. It couldn't be that easy. They only sent three of the five supporting pieces and could not finish the job. My eyes could not have rolled farther into my head and Im chanting to myself, "don't be a Karen, don't be a Karen". At this point this will be the FIFTH time strangers will have to enter my home and correct multiple errors on something that should have taken one, maybe two trips at most to complete. This whole experience has been an absolute debacle and I think this will be the last time we shop Ashley's Furniture products. I warn you, be prepared for long waits and backorders, and incompetent delivery and set up. Goodluck with your purchase. Sincerely, an annoyed fool sleeping on the floor in the middle if a half completed bedframe being a Karen.

I talked to my husband into going to the Fredericksburg Ashley store to find the Stupendous collection! I fell in love with it at another Ashley store and hoped it would be at a store near us. Sure enough, there it was! My husband loves it too! Shavon was very helpful in helping us select the right quality pieces for our living room. She also figured out our style and found some great accessories to go with it at good prices. Shopping there was low pressure, with friendly sales people! We will be back!

Sam was amazing. Really helped us consider our options, offered ideas and opinions that were helpful in pulling the look together. And at the end of the deal, prices were reasonable and quality was great!

Absolutely fantastic. Roger and Halim were extremely professional, educated us on the different products and worked with us on finding the best fit for our quality of life and our budget. Highly recommend you visit this location for your mattress/bedding needs.

Shavon provided exceptional customer service to my wife and me on 23 Feb 2025. Her demonstrated expertise and attention to detail about our preferences for style and comfort made our decision to purchase the treasure trove sofa, loveseat, and ottoman an easy one. We strongly recommend doing business with Shavon!

Halim was great. He helped us think about overall benefits, not just which one would give him the biggest commission. We talked through many scenarios and he was there for them all with detailed answers. It was easy and quick in the end. Now we have a great sofa and bed frame!

Elijah did an excellent job, very happy with the customer service!

Shavon helped us purchase our very first couch! She was very patient and stayed late for us to get us what we wanted !! Thank you definitely will recommend this store and ask for Shavon !

Navin was our sales associate, and he was great. He made purchasing furniture so easy. Ashley Furniture store is great.

Navin was a great sales representative and was friendly and knowledgeable. He was very intensive to our needs.

I had an amazing experience shopping at this furniture store! From the moment I walked in, I was greeted by friendly staff who were eager to help without being pushy. The store had a wide selection of stylish and high-quality furniture, making it easy to find exactly what I was looking for. I really appreciated the attention to detail and the personalized recommendations I received based on my tastes and needs. Delivery was smooth and on time, and the piece I purchased exceeded my expectations in both comfort and design. Overall, a fantastic shopping experience—I’ll definitely be coming back for any future furniture needs!

Amazing customer service throughout the whole process. Big thank you to Shavon who was very attentive and beyond helpful for helping us with our purchase!

Shavon was ABSOLUTELY AMAZING in every way. Her customer service is top tier! She made it as if were visiting a long time friend or relative. My husband and I will definitely be back in store to visit and Purchase with her again.

Shavon and Noor were very helpful in helping me pick out two recliner chairs. They went above and beyond to help me feel comfortable with my purchase.

Elijah was great. He was extremely nice and knowledgeable on the products within the store. Couldn’t recommend him enough!

Options are way over priced and not what I wanted. Wasn’t allowed to walk around on my own. Was followed and forced to talk to someone and then basically held captive while they were trying to force a sale. My husband and I had to bolt out the door in order to escape after being trapped in here for almost two hours. Will not return, do not recommend. Why are they like this?? Also if they really wanted a sale, let me pick it out! A furniture store shouldn’t be like going to a car lot, and this place is worse than that! I was having so much anxiety I was about to scream if that lady had caught up to us as we were running out of this place, which I can’t handle. I mean FORCED to be walked around and told this one this one or that, oh why not? Why don’t you like it? Oh well this or this, no that’s this price, like ok. I can look at tags myself and nothing they were forcing me toward was of any quality. Please teach your sales persons to recognize people with anxiety, how to properly socially interact with people, and recognize when someone doesn’t need to be held captive in your store!

Sharon was very helpful. She was good to work with

Shayne and Noor did a great job guiding me through the furniture purchasing process. I needed up getting great furniture at a great price!

Great experience today. Sam was great to work with and I was able to get everything for my new home at one location. Excellent financing options. Highly recommend!

Thankful for Eddie! He was patient with me going back and forth and leaving and coming back with my husband to decide. He was helpful in explaining materials, options and not pushy at all. He listened to what I was looking for and let me do my search until I needed him. Go see Eddie!!

I was delivered furniture in Saran Wrap! The delivery specifically says will be delivered in original packaging but here I am looking at a headboard in Saran Wrap. Before you ask, no this was no a clearance item nor was it an as is item. I had no choice but to accept this delivery, because waiting at least two more weeks, due to me being a rural area, does not work for me. To add, in-store, there is no sign that they “Do Not Take American Express “ but a sales associate was instructed to tell people that. When I was ready to walk out and cancel my purchase then, all of a sudden they accept American Express. So is it policy or isn’t it? It was a mediocre experience start to finish and I’d prefer to never deal with this type of customer service again. I’m just hoping all my pieces to this bed are here. I did try and call to get clarity on how this can be an acceptable form of delivery; however, despite having several people at their front desk, no one answers the phones.

I've heard horror stories of delivery times & was skeptical of purchasing again after so many years. However, from the time I walked in I had the best customer service from the two gentlemen who helped me. The finance process was seamless and quick as well. Two days later my big comfy sectional was delivered at 7:30am & I wish I could stay home and lay on it all day! Thank you Ashley!

Shane was great and helped us find the perfect couch. Thanks!

Elijah was super helpful in finding me the mattress I had been searching for ✨ I even left with a spankin new pillow and a base that plays rockin tunes and massages me while I’m laying in bed jamming. Can’t wait to try it! 😁

Elijah was excellent!! Helped us quickly and efficiently get the couch we LOVE!! Thanks Elijah!

Elijah was very technical and knew what to say and do and was very welcoming, Thank You!

Excellent service Shayne was a great help

We had a very good experience from the first day we went in to get information. Halim was very helpful! We came back about 2 months later which was today 12/29/24 we asked for him and he remembered us and we got what we wanted. He worked with us in every step of the way and explained everything. Definitely do recommend coming in and asking for Halim

I purchased a sleeper sofa sectional in October of 2024. In December of 2024, the sleeper fell from the frame. I found 1 bolt and 1 screw that had been holding it together. The bolt did not even fit in the nut on the frame as the nut was too large. I looked at the warranty which states to contact the retailer where the purchase was made. I arrived at the store with the purchase documents and was turned away saying I had to call customer service. This discrepancy in “service” is very disappointing. Very disappointed Upgraded to 4 stars due to the customer service department coming through and handling the issue. May have been 5 but the piece had to be returned to the warehouse for the fix. As I am currently in a studio apartment, this is my only real furniture and I ended up sleeping in the floor. Alexis was very helpful in getting me off the floor by organizing the repair and return.

Mohammad and Noor were absolutely wonderful! Took their time with us and explained everything. Very professional! We will definitely recommend to others!!!

Highly recommend Shane was super!

Halim Baktash was a phenomenal salesman. His knowledge and personal testimony about the tempur products sold us

Navin from Ashley Furniture of Fredericksburg on Carl D Silver P’way offered amazing customer support for all my varying questions and concerns. He provided courteous and professional engagement. I will recommend Navin!!! Also, the prices were great and my items seem to be of great quality.

Chevron was a wonderful salesperson. Quick in and out. Financing was convenient and quick processing.

Shavon and Noor were amazing to work with when purchasing my new furniture!

Mohammed and Noor - both were excellent, professional, and very easy to ask questions. We will be recommending them to our friends.

Elijah was my sales person, very detailed with assistance. Did very well with explanation and demonstrate of the products. Very happy customer

The salesperson Sade McClain was very professional. She took time to explain the protection policy how many years it covered and all the necessary details.

Brianna and Sade were so warm, friendly, engaging, and overall a delight to speak with! We bought a dining room table for our new home! These ladies were very helpful however not pushy by any means! Zuhal helped us settle our transaction and was beyond friendly!

I worked with Elijah today and found items I really liked with his help! I’ll be back again.

Great service from Shayne in Fredericksburg!

We had a great experience. Paul Moore was phenomenal. Thank you for all you’re help.

All i have to say is it has been an absolute pleasure! From the moment we walked through that door & were greeted so kindly by Sadè to being able to walk out of there pleased with my purchase. I’d definitely come back again and again. They would not let me leave the store without trying everything in their power to make it happen for me. Sadè spent 4 long hours with us, which didn’t even feel like 4 hours due to her beautiful customer service. Also the rest of the employees were super nice at check-out. I am happy happy! Got new living room set delivered to my door right before Thanksgiving! ❤️

Paul at the Fredericksburg store really took the time to help us and was so patient when we were indecisive! He's just great!

Paul Moore was absolutely amazing helping us with our purchase !!! He is very personable!!!!and I will come back to see him on our next purchase!!!

Friendly , welcoming , knowledgeable. Elijah was an amazing person to work with.

Paul Moore was patient, honest and charming. Paul was also clear and concise explaining furniture and payment options. It was a great buying experience.

Paul is amazing very helpful

Halim was very helpful and professional! He help my family find their dream bed set for their new house!

We had great service from Halin he helped us find the perfect bed frame!

Bryanna and her Manager Noor provided exceptional service! Their professionalism, warmth, and attention to detail made my experience outstanding. Highly recommend this amazing team!

Paul Moore was fantastic to work with. Highly recommend working with him. He was very patient with me and my wife.

Paul was knowledgeable when it came to both mattress selection and power chair. Besides being very pleasant to work with.

Paul made our entire buying experience so easy! He was super helpful and informative. Go see him for all your furniture needs! 10/10

Fre, our salesperson was great! She gave us space to browse but kept her eye on us from a distance and was readily available when we had questions. She was friendly and very knowledgeable about the product. She was quick to respond via text after we left but did not blow our phones up unless we initiated contact. We did not purchase the first visit. We explored our options. We were so pleased with our experience that we did return 2 days later to make our purchase. The store manager was also very personable. We will definitely return to this location for any needs we have in the future. Melanie Cooper & Roy Crane

Great customer service, friendly and patient people. Shavon truly blessed me with help to pick the best furniture selection for my house.

I went in to look at mattresses, just to look around- not anticipating buying anything. But I ended up finding a tempur-pedic that I really liked and Paul was there checking in throughout the whole process. Not in the pushy way some furniture sales men can be, but he just kept popping up asking if we had any questions, if we needed anything and it really helped me feel a lot more comfortable choosing a mattress not having someone breathing down my neck at every turn. Paul was great and I'm very excited to get my new mattress set up!

Mr. Paul Moore has been exceptionally helpful during our visit and purchasing process! Looking forward to future business with him.

COMMENT UPDATE - Recommend not posting comments until products and/or promises are delivered or fulfilled.

Jared Chisholm was very patient and charismatic. Helping us decide and choose good and affordable furniture

Excellent customer service by Mohammed and Noor. Will definitely recommend to friends.

Fre and Noor were very helpful the moment I walked into the store. Fre was patient and helped me find everything that I needed or wanted. Thanks!

Thank you, Bryanna!

Bryanna was our sales lady and was wonderful! Friendly knowledgeable and polite! Found our perfect couch and happy customers!

Elijah made my experience among the best I've ever had, and I enjoyed dealing with him. He was extremely accommodating and went above and beyond to make sure that every thing was taken care of from the beginning to the end. The entire process was made pleasant and pleasurable by Elijah, who was not only very helpful but also very relatable. He gave me advice that was sincere and tailored to my requirements after taking the time to learn about them. Elijah, I appreciate you going above and beyond!

Elijah was a great salesman and allowed us time to browse without hawking us. He was knowledgeable and friendly and asked good questions. Also offered extended warranty without pushing it on us.

Mr. Navin was wonderful and was very helpful and customer friendly. We are excited about getting our new furniture. I would suggest everyone to ask for Navin.

Shavon was amazing!!! She helped us find just the right living room furniture we were looking for. Very professional, patient and knowledgeable about the upgrade since I last bought my furniture. I look forward to working with her in the future!

I bought new living room furniture tonight. I must say Mohammed was very kind, patient, and sincere. Highly recommend him for future purchases.

Low pressure sales, let’s us walk around and shop without much bother.

My wife and I recently had the pleasure of working with Halim at Ashley Furniture, and we were truly impressed. From the moment we stepped into the showroom, Halim’s warm and professional demeanor immediately put us at ease. His deep knowledge of Ashley's diverse product line was evident, and he effortlessly guided us toward pieces that perfectly aligned with our style and budget. Halime's ability to listen attentively and understand our needs was truly commendable. He patiently answered all our questions, offering expert advice and creative suggestions. We were so delighted with his assistance that we ended up revamping two rooms instead of just one! Highly recommend!

Paul Moore was extremely helpful and patient the ENTIRE time of my visit. Also very patient with me, and such a sweetie! Thank you Paul, and thank you Ashley’s!

Bryanna and Noor were AMAZING!! Highly recommend!!

Paul was attentive and helpful. Quick and easy transaction to get our sectional.

“As longtime customers of Ashley Furniture, we’ve always appreciated the quality and durability of their products, and this recent experience was no exception. Naveen, our sales representative, made our visit especially memorable. From the moment we walked in, Naveen’s warmth, kindness, and understanding of the buying process reassured us that we were making the right choice. He carefully listened to our needs, answered every question, and ensured we felt confident in our decision to invest in quality furniture that we know will last for years to come. Thanks to his dedication, we left feeling assured that we got the best deal on pieces we love. Thank you, Naveen, for your exceptional service!”

Halim was great and so patient showing serval options of what I needed.

Elijah was very helpful with finding our old order to purchase matching sectionals. Thanks for the help!

Halim was very knowledgeable and friendly. Made us feel comfortable and was willing to work with us. I would recommend him to anyone. Update....changed from 5 to 3 due to delivery/ pickup issues

Our Sales person was Navin. He was a excellent salesman to work with. Knowledgeable, honest, and knows the products.

Paul did a great job! Great customer service.

Navin was very helpful and patient with us and helped us find the perfect table. Appreciate his exceptional customer service

My husband and I went into the Ashley store in Fredericksburg, VA. We were met by Paul M. who assisted us in purchasing 2 Tempurpedic pillows. He was very knowledgeable about needs and their accessories. He even gave us some information on our bed that we did not know! We are so glad to have stopped in and was serviced by Paul. Will definitely purchase from him again!

Paul Moore was great. He walked us around the store to different couches when we asked for a specific color so we could see which we liked and provided excellent information about each one

Sam was very professional in assisting with my furniture purchase.

I placed an order for a dining room table here and they mentioned it would take two-three weeks. I called at week three and they ended up delaying 3 times every for the 3 times i called back. Then delivery date is set, and they tell me that the pieces were damaged. Ont top of that I had a previous coffee table that when they came to install it, didnt even do the complete install. Their furniture is nice but dont know how to take care of anything else after sale.

Paul Moore was an absolute gem helping us purchase our sectional. He is quite knowledgeable and was so easy to work with. He also had us laughing the entire time! Ask for him if you decide to make any furniture purchases.

We had a wonderful experience with Mohamed and Noor. They helped us find everything we needed for our new home. Thank you!!

The salesman was very nice and very helpful and helped us with our sale his name was Paul Moore..Thank you Mr. Moore fir great service

We had a stunning experience looking for a new bedroom suit and mattress! Halim was extremely knowledgeable and provided us with a lot of options. We were pleasantly surprised by how little he pushed the sale and we felt incredibly comfortable. We’re thrilled about the purchase and recommend getting your new mattress with Halim!

Friendly and pleasant experience. Fre was very helpful and allowed us to browse the store and find exactly what we wanted. She showed us a few different options and provided pricing for each. It was a pleasure working with her and the store manager.

Shavon , Was so helpful and kind . She was so patient with uss 10/10 recommend!! ❤️

Shavon did an excellent job. Go see her!!

Great service! Shavon was awesome, very knowledgeable and friendly. Will be back again.

Mohammad and Noor were a great help! Will definitely come back to buy furniture from them!

Mohammad was great. I will come back to him for more purchases in the future. I had a great experience. Thank you Muhammad!

Fre assisted me at Ashley Furniture today and she was wonderful. Fee was very friendly, informative, and not pushy. She helped when I had questions and also let me browse when I wanted to search for things on my own. She made the application process a breeze and added a lot of value to my shopping experience (I just moved here and this was my first time buying new furniture for my own place)! I highly recommend checking this store out for your home and furniture needs.

I had a fantastic experience at Ashley furniture in Central Park, Fredericksburg VA. We were greeted by Jared and left to browse on our own. I liked that I wasn’t followed and “sold” something with high pressure tactics. When we had questions, Jared was extremely helpful. He even rearranged furniture to help us visualize the setup. I feel like we got great furniture at a great price. The manager, Noor came to speak with us and gave the entire experience a hometown feel. Wonderful experience and Jared earned our business for years to come.

Paul Moore is an exceptional salesperson. He is very pleasant and knowledgeable about Ashleys products. Thank you Paul!

Shavon was extremely attentive and showed us every sectional that could work for our space

Angie was amazing she helped us with our questions and got us out quick after our purchase

Going into the store to pick out furniture is definitely easy and great because they know that you are going to be spending a lot of money so the customer service is excellent. It’s after you leave the store that the customer service goes completely downhill. Six months later, we are still waiting on a final piece of furniture. Only to be told that now it’s discontinued and not available. So now we have a bedroom set with a missing nightstand and so we either have to drive an hour to go pick up a floor model that’s probably all banged up or get store credit and get something different which won’t even match our bedroom set because they won’t give you your money back. Absolutely the worst furniture store I have ever dealt with and will never ever give them another dollar from our money. Do not recommend! Complete rip off!! Also don’t recommend writing good reviews right after making your purchase. Wait until all of your furniture has hopefully been delivered. **update… My husband drove 2 hours round trip to go to another Ashley Furniture location to pick up the floor model final piece of furniture. No thanks to the sales associates at the Fredericksburg location. For months I have had to constantly call the store for updates since it took 6 months for all of the furniture to arrive. They apparently didn’t think it was important enough to call us to let us know a piece of furniture we ordered was now discontinued. Why would they…when they are in possession of our non refundable money. That’s after the sales associate Paul forgot to order my son’s dresser and nightstand. He finally ordered it 3 months later after the second delivery showed up with missing items. What a nightmare dealing with that store. I like our furniture, but don’t recommend Ashley Furniture EVER!

Angie and Noor were super helpful in finding us the perfect mattress and were super helpful during the process!

Disappointing Customer Service and Delivery Experience While Ashley Furniture offers a wide selection of products, their customer service, manufacturing quality control, and return processes leave much to be desired. We purchased furniture in February 2024, with plans to receive them in August. The problems started during the delivery process. Although we specifically coordinated for an August delivery, we discovered the couches were on backorder with no clear communication from Ashley from February through August. Modifying an order before delivery was unnecessarily complicated, requiring multiple calls with long wait times of 10–20 minutes each. Communication overall was poor—per the representing on the phone, when trying to coordinate the delivery, customers are only notified 15 minutes before delivery and are expected to accept shipments at extremely inconvenient hours, sometimes as late as 12-3 a.m. In contrast, companies like Sleep Number have set a higher standard by providing consistent updates, allowing easy online order adjustments, and offering genuinely supportive customer service. Ashley Furniture could significantly improve by adopting a customer-first approach. As if the delivery issues weren't enough, when the couches finally arrived, one had a cigarette stain on a sewn-in cushion—an unacceptable quality oversight. Shockingly, they sent the same damaged couch again 1.5 weeks later. Now, one month after the original delivery date, I am still waiting for a resolution. I had previously heard of bad experiences with Ashley Furniture from two other people—one in Durham, North Carolina and another in Concord, California—and hoped this store would be different. Unfortunately, it seems Ashley Furniture's poor processes are a nationwide issue, preventing employees from delivering the best service they can.

Shavon and Angie are great! Took the time to show us all of the couches that met our expectations. Great service!

Great service

Paul was amazing helping me and my family find the perfect sectional sofa to enjoy for the holidays. He was wonderful at making sure I was in love with my selection and made the process so easy! Thank you so much Paul!!

Navin helped my family and gave us a great deal for everything.

Shavon & Noor were so friendly and pleasant. We walked in, were greeted, & told they’d be around to check on us. We didn’t feel like we were being sharked and surrounded by sales persons waiting to gain their biggest sale. I sincerely thank this staff for their kindness and patience. I can’t wait to get our new mattress!

Paul was great!

We had a fantastic experience at the Fredericksburg location. General Manager Noor listened to our concerns and was able to help us select the perfect mattresses. Shavon was amazing at helping us color coordinate with the color of our new wood flooring and find the perfect bedroom, living room, and dining room set. Highly recommend this store and working with Noor and Shavon. You won’t be disappointed!

Sam Waters is amazing. She is very professional, kind, respectful, knowledgeable and charming. She made the entire purchase of the bedroom furniture very comfortable. I will request her assistance for any additional or future purchases. /s Earl

Noor and Shavon were excellent!!

Sam was awesome helping us pick out a dining room table. That said... Bought a dining room table set, spent the day waiting for delivery. Called T&T, and was told delivery was 10-20 minutes out. Awesome! An hour later, I call back to find out it was never put on the truck due to unspecified damage, is the only one in the warehouse, and a replacement won't arrive at the warehouse for 15+ days before delivery can even be rescheduled. Tried to get clarification with Ashley Customer Care, who can't work with anyone that doesn't have a product in the home. Outside their scope. Rep suggested I call back and speak with someone at the store... Not so awesome... Called the store to cancel the order and get a refund, speaking with the Customer Service Manager, only to find out that I need to get approval from the Ashley Accounting department before I'm allowed to get a refund for a product I'm not receiving in anything close to the expected window...

We came in today looking for set for our new home because another furniture store screwed up on our delivery(already waiting 6 weeks). Shavon was AMAZING! She heard how urgently we needed furniture but still wanted something we loved! She helped us find something and get it on the truck for delivery within 3 days of purchase! Super thankful for her!

Had a great experience at Ashley’s, thank you to Paul for helping me out.

Our knowledgeable salesman, Paul, was very. professional . No rushing or pressure. Paul was extremely helpful. I strongly recommend him.

We walked into the store just to look around but Paul Moore made us feel welcome and talked to us about the quality of the furniture and their current promotion and we decided to go ahead and make the purchase. Everyone in there was very friendly and ready to answer all our questions.

Changed from a 5 to a 1. Received product delivery confirmation Tuesday and again Thursday, but the item was damaged and never delivered, though I was told it was 10-20 minutes away by T&T after waiting out for 6 hours of the 4 hour delivery window, (figured they might just be a bit behind. Life happens) It was also the only one in the warehouse and is now on backorder. Approx 16th for restock and delivery can be rescheduled. Lots of hoops later, I Requested refund for failed agreed delivery, now Ashley refuses to refund until the accounting department reviews my request… which can take up to 2 weeks… Run around customer service business model, zero communication to customer, dumpster inventory management, and pressed to leave the review before we even left the store (buyers high, good tactic, pretty dirty though…) Bought our couches and other furniture from here… Will never be back…

Paul Moore did a great job

Mohammad was very knowledgeable, patient, and friendly. It was a pleasure working with him on our furniture purchase.

Sam is wonderful! We saw everything we wanted to and we were in and out no problems. Thank you!

Goated

Bro disrespectful. Just wanted to walk around and mind my business and look at stuff but yet I kept getting bothered. I don’t understand why you can’t just walk into the store and look in not be bothered by somebody trying to constantly sell something when all you wanna do is look.

Paul Moore helped me with all my questions and concerns but more than that he was super fun, wonderfully witty and definitely respectful. Highly recommend him if you’re searching for new furniture with a smile & integrity.

Went to the store looking for a bed and a new set of living room furniture. Talked to the “old man” Paul and he was most helpful, very knowledgeable and also out to make sure you get what you want. Will be back to deal with him again for any of our furniture needs. Thanks again Paul

Navin and Noor are the most fantastic individual to work with. It was a fun experience. We were there for a bunky board but got 4 Tempur pedic mattresses.

Very satisfied with my recent Ashley Furniture shopping experience. Paul Moore was an exceptional sales associate. He was personal, knowledgeable, friendly, and professional.

Mohammad was a great salesperson. Very patient and listened to what we were looking for. Definitely recommend

Adam and Paul were so great to work with. They actually made buying new furniture a pleasant experience. Great customer service went above and beyond to help us find the perfect living room set. Would highly recommend them

Went to Ashley in Fredericksburg to buy a couch. Received excellent customer service from Shavon! She was very helpful and friendly!

Adam is super helpful….not pushy…wonderful customer service!!

Sam was amazing, she was very knowledgeable, helped with every question we had, and we had a lot. She was patient with us while we were making the decision to purchase.

Sam was knowledgeable and helpful. Made for an easy shopping experience. Will definitely be back in the future.

Paul Moore was an excellent salesperson and helped us in our selection. Truthful and upfront.

Paul Moore is a fantastic sales associate. He was very personable and patient with us while we made our decision on a new couch.

Paul did a great job helping us choose a sofa and mattress for our home.

Adam is a real friendly, professional Dale👍

I had a positive experience buying with Halim advisor - highly professional and tactful seller, helping to make a well-considered purchase. Excellent service!

Today 09/15 we had an amazing and easy experience. Halim did a fantastic job catering to our needs and finding my family exactly what we were looking for! Would highly recommend finding him on your next trip to Ashley

Go see Adam and Noor!! I had an amazing experience at this store, I was greeted kindly and all my concerns and questions were addressed. I highly recommend and will come again.

Jared was great salesman!

Jared was a fantastic salesman. He was very informative and ensured we had a great experience

Sam was wonderful in helping us pick out our furniture set. We got a complete make over for our bedroom. Including a new mattress. Over all a nice experience

Shavon was wonderful to work with. Was able to answer all of our questions.

Navin was incredibly easy to work with and answered any questions we asked.

Paul Moore provided me with amazing customer service. All my furniture and mattress needs were covered in one place. Thank you, Paul.

My experience was great. Customer service was excellent and I walked out very satisfied. Thank you Asma and Jared for all your help. I will definitely be back. 😊😊😊

Easy shopping experience with Halim! Highly recommend.

Had a wonderful shopping experience in Ashley Furniture in Fredericksburg today. We were assisted by Shavon who truly is one of the best sales associates we have dealt with. No high pressure sales tactics, willing to answer all questions in addition to being patient, warm and professional. We would definitely seek her out in the future. Thank you Shavon for all your assistance! Well Done!

Halim was a pleasure to work with. He listened to our wants and showed us a range of sofas. Very knowledgeable, professional, and patient.

Halim answered all questions, was very complete with info I needed to make the best decision without any pressure. He is very good at what he does at Ashley Furniture! Thank you!

Shavon was awesome! She was helpful with her suggestions and made my couch buying process smooth and easy.

Shavon, was amazing to work with! Super friendly and helpful.

Shavon did a great job healpfull and very nice

Stephen did an outstanding job helping us to get the right recliner that we needed. Awesome customer service!

Halim, our salesperson, and Noor, the General Sales Manager, were extremely polite, knowledgeable and professional when we bought a new Tempur-Pedic mattress. Halim explained very thoroughly how the new mattress helps with alleviating or reducing back pain. When I put my sore back on the kind of mattress that we bought, I felt instant relief with the vibration that was part of the mattress. We can’t wait till we get our new mattress in a few days. Thank you Halim and Noor for a wonderful experience.

Mohammed was so helpful and patient with my husband and I! He let us look around and didn’t pressure us into getting a specific couch, kept our options open. He explained everything very well and made this process so smooth!

Sam is Awesome...she is my new go-to Sales Rep and the person I will be asking for each time I go into the store...

Navin was amazing. He made sure we got everything we needed!

Halim was amazing thank you so much

Halim was very friendly and efficient, getting us exactly what we needed. No issues with our purchase.

I went in just to wander around. Saw a Tempurpedic mattress and just had to test it out, again. Spoke with Halim about mattresses, back problems, side sleeping and more. He is very friendly , patient and extremely informative about the different mattresses. A big help in my finally making the decision to buy a mattress I can actually sleep on. Thank you Halim!

Ms. Sam & Mr. Adam were excellent in helping us out get the furniture we wanted. Thanks!

Amazing Experience with Paul Moore anxiously awaiting my new Living Room set!!!

Great service and quick help all around Shavon 100. % great service Thank you

Our sales representative, Erica, was exceptional. She was not pushy and listened to what we wanted. She was friendly and an overall wonderful individual.

Erica Mahood was AMAZING!! Extremely and helpful and knowledgeable and was very patient as we were walking all over the store measuring furniture, looking at styles and choosing our new living set. Thank you, Erica!!

Great customer service!!!

I recommend going to the Fredericksburg location. Halim was great! Very friendly and awesome personality!

Halim was awesome! Was ver patient! We had tons of questions and answered them with no issues. Explained the whole process with different options. I recommend speaking with him if you’re looking for a great experience when shopping!

Great customer service. Thank you Angie for your patience.

Halim was awesome and super helpful with answering all questions and helping me get new furniture for my living room. I highly recommend shopping at Ashley furniture and having Halim assist you with your purchase. :)

Great customer service! Always easy to work with and knowledgeable.

Mohammed was our sales associate, he was nice, knowledgeable and made sure we got the best deal with the current store sales on the reclining couch we bought and he price matched their online price. We needed a quick delivery and he ensured we would have it delivered in just a few days. Great service all around and would definitely come back to the Fredericksburg location for future purchases.

Our salesperson, Shavon, was awesome. She was attentive and knowledgeable of the items in store. It was a wonderful shopping experience.

Great customer service. Halim was very informative. We decided to wait and come back a different day and he was right there to help us out when we did decide on a mattress. Easy process, very nice.

Amazing customer service. Halim was very nice and very helpful throughout the whole process.

Amazing! Navin was so very helpful. Great selection and we found just what we needed!

Paul Moore was incredibly helpful in getting us the couch that fit our needs. He was also very friendly and professional. Thank you Paul!!

I was promptly greeted by Shavon and was provided excellent customer service throughout my time in the store and during the checkout process. Shavon was friendly, attentive, patient, and answered all my questions. I would recommend shopping the Fredericksburg Ashley store and asking for Shavon.

Erica was extremely helpful and provided a great service throughout the entire process!

Erica was so helpful and knowledgeable. Will recommend Ashley furniture in the future!

Shavon is a wonderful customer service representative for Ashley Furniture. She is friendly and very helpful without making one feel uncomfortable or pushed. I appreciate her kindness and will give her name to any family members or friends that will be looking for furniture.

So disgusted I spent so much money at this store for the customer service department to be as horrible as it’s been. They sold me a damaged box spring less than 6 months ago and the only thing they offered for compensation was a $100 gift card to their store to purchase another one. Why would I spend anymore money at this store is the question I am asking them? If you are looking for great customer service or for your warranty to actually do what it is supposed to do not shop here. If you have money to waste on damaged pieces of furniture then this is the place for you

Shavon and Noor were wonderful and make the process so easy.

Erica was a huge help with purchasing my first couch!

Fantastic service in store today! Shavon was wonderful in walking us through the shopping process and finding what we were looking for with many different thoughts in mind. We left with a better understanding of what we were looking for in our space and didn’t feel pressured to make a decision today! We left with purchasing a sectional that suited us best. Shavon was very helpful with the entire day start to finish.

Stephen was amazing. He helped us a great deal and was very patient. Highly recommend.

My brother and I recently had the pleasure of having Erica help us while purchasing furniture, and I can't say enough good things about the experience! Erica was absolutely lovely—her warmth and humor made the process not only stress-free but genuinely enjoyable. She was incredibly nice and went above and beyond to ensure I found exactly what I was looking for. Her knowledge of the products was impressive, and she was able to answer all my questions with ease. I left feeling confident in my purchase thanks to Erica's outstanding assistance. Highly recommend!!

Both Mohamed and Navin were great! They both were patient and knowledgeable and explained all our options with the furniture we were looking at.

We had a fantastic purchasing experience with Navin, who was very pleasant, knowledgeable, and helpful.

We finally found a dining room table! Thanks to Steven for his help answering questions and finalizing the details.

Navine was great. No pressure at all and no pressure.Let me take my time.

I came in looking for a bedframe. Halim the sleep expert helped me find the perfect Tempur Pedic and Base and an awesome reclining sofa with heat and massage. Halim listened to my needs and provided great information on the products. Because of his professionalism and knowledge on the product especially mattresses, I ended up investing in the Tempur Pedic Mattress. Thank you Halim.

Paul Moore is the best. 100% will be making all future purchases with him. Two mattresses, a bed frame, and some decorations as well. Worked out a great deal and was in and out within an hour.

I had an outstanding experience with the customer service in Fredericksburg store , thanks to Ms. Fre’s incredibly helpful, friendly, and welcoming approach. From the moment I reached there, I was met with genuine warmth and professionalism. Every question I had was answered promptly and thoroughly, and her positive attitude made the entire process seamless and pleasant. Her dedication to providing excellent service truly stands out and has made a lasting impression. I couldn't be more impressed with her exceptional support and the sincere care she showed. Ms. Fre Thank you for making my experience so memorable!

Shavon worked with me through getting new furniture for my bedroom and she was amazing!! She had an answer to all of my questions and was so willing to try anything. She was very understanding, helpful, and I'm happy with my purchase!! Amazing place and people.

Fre was great. She was very attentive, helpful, and gave us space to look.

My experience with the salesperson Fre was extra ordinary. She took her time explaining every detail regarding our purchase. Pleasant personality, knowledgeable, and friendly.

They sold me a defective cabinet and didnt inform me. So, READ the sales paperwork before the sale is complete. The sales staff will tell you they have your product in stock or can get it back on a certain date, take your money while you wait on an unknown date. Once delivered, you get a shoddy assembled product. I will never shop at an Ashley store again. CAVEAT: If sales staff is taking an unusually long to determine if they have your selected furniture in stock.., LEAVE!

Mohammed was great and helped us get exactly what we were looking for. The layout of the store made it easy to see all the options and we never felt pressured while we looked around. Fredericksburg has a lot of options for buying a sofa but we felt like we made the best choice.

Shavon at the Fredericksburg, VA home store was Amazing! I went in to look at a living room set I had been eying for months but I needed to see it in person. I'm glad I did, because it wasn't what I thought it would be. I changed my thoughts towards a leather reclining set instead. Sharon, showed me one that had everything I was looking for and more. Surprisingly, I was more so stuck on choosing a color. I came in thinking i wanted a Carmel color and ended up with Gray because it's diverse.

Shavon was wonderful to work with while we were shopping for new furniture for our offices!

Paul went out of his way to help me get what I needed. Very personable not just a stick figure. Thank you, Paul

Shavon knew exactly where to take me on the floor for what I was looking for and made the purchase easy and fast, honoring the online pricing.

Navin was great! Very professional and friendly, overall great experience!

Helpful and quick transaction.

Erica gave us wonderful service! She is so knowledgeable and helpful!

Service was amazing, Paul helped us out with everything we needed and even helped entertain the kids.

I am in the process of moving between states; Shavon was a great help in ordering items and shipping them. She made this a very simple process. Highly recommended!

After shopping around different stores, we really felt we got the best bargain for our money. Halim was very helpful, kind and respectful. Thank you, Halim, for your help!

We'll laid out store. Mohammed was helpful and friendly.

Niven the sales representative was awesome and was very helpful with information we needed to make an awesome selection for our new entertainment center!! Awesome job!!! 👌

Shavon has been an absolute pleasure to work with. She made the experience of choosing furniture and other items a breeze with her knowledge and experience. Above all her friendly attitude and stylish outfit made our day. Cheers!

Fray was a wonderful saleswoman today for my husband and I. She went above and beyond moving furniture around so we could be sure we were happy how pieces went together.

Erica at the Fredericksburg location is incredible. Very professional, very warm and I love her interpersonal skills.

I was not sure what I expected when I first walked into the store trying to get a quote of new furniture for my new home but was quite pleasantly surprised with the customer service and attentiveness. Shout out to Mohammed who walked me through the whole store and detailing their prices. Next time I need furniture I will definitely come back again.

My experience was wonderful. Fre was my sale person and she was amazing we spoke for few minutes and she took me straight to what u was looking for.

My sales lady Ms.Fre was so wonderful and patient and kind I could have not asked for a better sales lady when you come to Ashley furniture store just asked for Fre, If i could give her a raise or a promotion I would

Paul was awesome help and didn't add any pressure

Great experience and sales service from Mohamed. Very patient sales person who really took his time helping us chose the perfect living room to meet our needs.

Halim did wonderful!

Paul Moore was very helpful and very pleasant.

Paul More did a fabulous job! Super helpful with our purchase today.

Paul Moore did an outstanding job today. He even moved one piece of furniture across the showroom to ensure it matched the bedroom set.

Shavon did a great job showing us around and helping us find a great bed and nightstand.

salesperson FRE was very patient and knowledgeable about her product. I will recommend her to anyone. I give her 5 ⭐️

Navin was very helpful. He greeted us in the store, checked in every so often as we walked the showroom, and answered any questions we had. He was understanding that we needed to think over our purchase, then helped us complete the order a couple days later. Thank you!

Navin was extremely helpful in resolving an issue I had from the Ashley website. He also helped me find the perfect nightstand I needed.

We came in and were immediately assisted by Erica. She was very sweet and patient when helping both myself and my parents make decisions. She created a relaxing atmosphere and was very helpful with her input. Overall, extremely satisfied with this visit.

Paul Moore was the epitome of a great salesman. We came in for a New mattress with little information of what we were looking for. We cam out with full certainty that we got the best mattress(es) for our needs (soft for my arthritis and medium-firm for my husband). Mr. Moore was thorough and patient, informative and knowledgeable about all their products. We will definitely be back and hope to work with Mr. Moore again. Also the financing was excellent.

Shavon was wonderful! Recommend this Ashley

Deshawn was great, helped us get our new couch the next week!

Navin a great person

(Translated by Google) Halim He is a good employee at Ashley furniture Very friendly and respectful He has a lot of patience I recommend it (Original) Halim Es un buen empleado de Ashley furniture Muy amable y respetuoso Tiene mucha paciencia Lo recomiendo

Paul was absolutely fantastic, definitely recommend his help.

I recently had the pleasure of being assisted by Asma at the Ashley store, and I couldn't be more satisfied with the experience. Asma was incredibly knowledgeable about the products and provided valuable insights that helped me make the best choices for my home. She was patient, attentive, and genuinely cared about understanding my needs and preferences. Her friendly demeanor and exceptional customer service made the entire process enjoyable and stress-free. I highly recommend visiting the Ashley store and seeking out Asma for any assistance you may need. Thank you, Asma, for your outstanding service!

Shavon was amazing! She showed us around to a lot of options, listened to our likes and dislikes, and very patient and fun!

Halon was absolutely fantastic. Was patient and vigilant and made sure we understood what we were purchasing. Will be back.

Today I saw Shavon. She was very helpful and very quick with assisting me with my purchase on a new bedroom set !

Shavon is the best! She was pleasant, professional, and knew her store! What a great experience!

Dashawn is a knowledgeable and trusted furniture advisor who was able to meet all my family's needs with our many furniture requirements. Ashley furniture on Carl D Silver Parkway is our go to for great furniture and a superior buying experience!

Halim was very professional, knowledgable, and easy to work with. I recommend him if you are looking for a new mattress or any other furniture.

I came in and needed a couch and Navin not only helped me find the perfect couch for me but he let me know of another financing option I can use that doesn’t affect my credit!

We had a very positive experience at Ashley. Navin was easy to engage with, extremely helpful, polite and knowledgeable. We would recommend Ashley Furniture to anyone looking for quality furniture at reasonable prices.

Great experience! Paul Moore was very helpful throughout the process!

Shavon was a pure joy to work with. See was just as pleasant on the phone as when we met her in person the next day!! She is certainly a great asset to your organization!!🤗 We will absolutely be coming back to see her in the near future !

Paul Moore fantastic sales man. He is asset to Ashley furniture really knows his his store and products. I’ll be back . Thank you for helping us redecorate our living room . ☺️ can’t wait for delivery day

Excellent service. Worked with my budget. Very friendly. Thank you Asma! Sharon[

Paul helped my husband and I pick out furniture for our first home. He was very friendly, helpful and ultimately helped us pick out the perfect furniture set for our living room. He answered all of our questions, gave us advice regarding insurance & financing and was very kind throughout the process. 10/10 recommend! :)

Erika and Kelly did a great job helping us out with a sofa and kitchen table. They got us exactly what we needed at the right price! Very satisfied!

Great customer service from Halim. He was very knowledgeable on the beds that we were looking at and was very friendly!

Great experience, Halim was effective and very helpful!

Navin was wonderful. He showed us exactly what we were looking for and made sure the process was as smooth as silk. We love Ashley and look forward to working with Navin again.

It was a great experience and Shavon was awesome. Thanks Shavon for a great experience.

Bacon was very helpful, left me to looking. I appreciated no pressure until I was ready! Thank you, wonderful service!!

Mohammad was great help and very knowledgeable about products. Didn’t rush me and was mad that I kept changing my mind. Definitely will be back!!

We walked into the store, and we were approached by Kelly. She warmly greeted us with her bubbly and energetic auroa. Kelly asked how she could help us with our time in the store, and mentioned she was available for any questions. Kelly then asked what we were looking for, and told her a new dining room table. She asked our likes, color schemes, style of our home, she wanted to know everything so she could make the best recommendation. Kelly is by far the best sales person at that store, I had a horrible experience with someone here previously and Kelly made me an Ashley Customer again. Ask for Kelly when you walk in! Won’t be disappointed! The best part, she made us feel like friends or family!

I worked with shavon and she was a big help, super nice and just a great employee here at ashley !

Whole staff was extremely helpful and friendly...got my family in and out with everything I needed and made me feel like a valued customer.

Great place to purchase home furniture! Great quality and quick service! Paul is an excellent salesman! Work very well with his customers, keep the buying experience comfortable and not overwhelming! Very happy customer!

Excellent customer service! Asma was a great and very patient with us as we were picking out the furniture.

Fantastic shopping experience. Shavon’s customer service was amazing. I was able to furnish my living and dining rooms for extremely reasonable prices.

Erica was great. Very helpful!!!

My experience with Erica at Ashley Furniture of Fredericksburg, Virginia was wonderful. She was very thorough. She listened to my concerns and desires in finding the correct mattress for me. She didn’t become flustered when running into challenges with the computers. This was her first mattress sale and had very little backing from management, yet pulled it off beautifully. I would highly recommend Erica at Ashley Furniture Fredericksburg for your furniture and bedding needs.

What a great experience! After having the opportunity to walk around for a bit (after being greeted at the door of course), I was approached by Kelly. I just bought a new home that needs to be fully furnished. She not only was an absolute pleasure to work with as a person, but has such amazing interior design instincts! She spent hours helping me match the color scheme of my new home to various furniture pieces. Kelly and her General Manager really proved how much they cared for your experience and satisfaction, vice the dollar value of the sale. They really took the stress and anxiety out of the furniture buying process. I’ll absolutely be going back when I am ready to furnish additional rooms!

Halim was fantastic to work with and he sat with us to answer all of questions, help us find the perfect mattress and find all the accessories we needed. It was a great experience.

Paul Moore was fantastic to work with when we purchased deck furniture. Very personable and informative!

Great, non pressured shopping experience. Shavon, our salesperson helped us with options and was very helpful. We were able to price things out without issue and made a purchase!

Shavon was amazing! She was super professional, extremely helpful, and very patient. She stayed late to help assist us and answer all our questions! She also wasn’t pushy about her assistance of us, which was refreshing! Overall, easily the best experience I’ve ever had with furniture shopping!

Halim was helpful and knowledgeable with our purchase process and experience Thanks halim!!

Shavon was excellent and very patient with me. She helped me find everything I needed with no complications. I recommend Ashley’s and shopping with Shavon.

Kelly was fantastic

Paul was a lot of help and very friendly. I found a nice sofa at a good price and in stock!

Thank you Shavon for helping us pick out our sectional. We were looking at different seating scenarios and configurations and she was very helpful. I would recommend her to everyone .🤟🏻

Erica was amazing. She was there to help me as soon as I walked in the door. She walked me around the store to find my perfect sofa. I was very pleased and would recommend to everyone. Thank you Erica. Dawn

I came in today looking for a new couch and was able to find one easily. Ashley has a huge selection of couches for a variety of prices. Halim was also amazing in assisting us. I will definitely be back for my future furniture needs.

Wonderful service. Great explanations and pointed is to better options of prices

Halim was very nice and answered all of our questions with patience. He is very knowledgeable about the products.

Halim was amazing!! He took the time to thoroughly explain product quality and various financing options! Will definitely buy more furniture from Ashley in the future.

Mohammed helped us with all our questions and made sure the process of buying our sofa set quick and easy. Selecting the delivery date was also easy as well. I would recommend their service and asking Mohammed to help with any questions you have.

Paul Moore was a wonderful salesman!

Halim was very helpful we just moved into our new home and were able to get the perfect sets!

Erica was very helpful in assisting me with picking out a nice leather sofa and loveseat! I am pleased with my new purchase and plan to return and purchase additional pieces for my new home!

Erica was awesome! She took us directly to the furniture we were looking for and it was perfect. She went out of her way to get our delivery as quick as possible. Great job! Update- I initially gave this store five stars, mostly because of our sales person, Erica. Unfortunately the service received post purchase has reduced the star quantity! We had to wait over a month to receive our furniture. Erica was able to break up our delivery, to get us at least our recliner and then the rest of the furniture was supposed to come two weeks later. That two weeks turned into five weeks. Having just relocated to Virginia, we had nothing but the one recliner for five weeks. Upon receipt of the remainder of our furniture, one piece was broken and the other had missing parts. We received the missing parts in the mail two weeks after delivery- and had to install the parts ourselves, even though I paid for delivery and installation. The broken furniture- is the recliner in our sofa. It won't go back into the couch, it stays extended. I just received an email stating the parts won't be in until October!! This couch was delivered in July. Why is it taking three months to get it fixed! I went to the Ashley Store to ask for help and all I was told was to reply to the email I received about the recliner being repaired and ask to speak to a manager. That maybe that supervisor would give me a credit for a future purchase. No way in the world will I EVER purchase from Ashley again! We spent thousands there- dinner room set, couch, recliner, coffee table, end table, and credenza. To be treated like this is ridiculous. Very unsatisfied!! Update #2- After the above post, I was contacted the next day by Ashley's delivery service telling me they had a new couch for us to be delivered I two days. I was very happily surprised! We have our new couch and the recliner works great. Thank you Ashleys.

I found a beautiful sectional today that our family will use for years to come, Paul did an excellent job helping us select the perfect one! Thank you Paul!!!

Erica was great!

Asma was great! I found her advice very helpful!! I love my new couch and tables! Thank you!

Paul was funny and amazing! Thank you for everything.

Shavon was amazing! She really took the time to show me around the store and ask about the things I wanted. Investing in furniture is a big deal and can be frightening. She made the process super easy.

Erica was awesome! She helped me narrow down from my choices as to what would work in my space. Super easy process and very quick getting checked out! Would definitely recommend Erica and Ashley Furniture.

Erika was great! She helped my mom find a power reclining sofa! The experience was very easy.

Halim was very helpful. I was overwhelmed with options and he pointed me in the right direction and was patient and understanding. He met and exceeded my expectations. He made the buying process smooth and also made sure i understood everything. Thank you for everything, I’ll be repeat customer for sure

We had a wonderful shopping experience with lots of professional knowledge from Erica. She helped us find the perfect living room set at the perfect price!

Enjoyable experience with friendly service

Kelly was very helpful and a delight to work with.

Paul Moore answered all of our questions and was an excellent person to deal with. He was very thorough with the prices and furniture.

Mohammad was very patient, showing us everything to make sure we were completely happy with our purchase. Excellent customer service and selection.

Great costumer service , I love Shavon she s the person to give all information and great answer to all my question . I feel I need to come back for more ,

I had a wonderful buying experience with Erica at the Fredericksburg store. She was warm, patient, friendly and very professional. She found me exactly what I needed in my price range. I would come back again because of her. Great job!!

Great product , great customer service. Thank you Ahmad for the exceptional service

Paul Moore was an awesome Sales Associate! He was not pushy, and all over us upon arrival, which I appreciate. All the best to Paul and I hope others come down to the Central Park Ashley’s Furniture Store and request Paul.

Mohammad was wonderful! Answered all of our questions and helped with purchasing furniture for our new home. Very pleased with our experience at this store.

I recently had the pleasure of visiting Ashley Furniture with my wife and kids to purchase a new couch, and I cannot say enough good things about our experience with Paul Moore. From the moment we walked in, Paul made us feel welcome and comfortable, ensuring that our needs were his top priority. Paul’s expertise and knowledge about the products were immediately evident. He guided us through various options, patiently answering our questions and providing insightful recommendations based on our specific requirements. What truly set Paul apart, though, was his remarkable storytelling. His engaging stories not only entertained us but also made the entire process enjoyable and stress-free. It felt more like a friendly conversation than a sales pitch. Shopping for furniture with kids can often be challenging, but Paul managed to keep everyone, including the little ones, interested and involved. His personable approach and genuine interest in helping us find the perfect couch made a significant difference. He took the time to understand our family dynamics and how we intended to use the couch, ensuring that we made a choice that would suit our lifestyle. Paul’s professionalism was matched by his warmth and friendliness. He went above and beyond to ensure that we were satisfied with our purchase, providing excellent customer service throughout. His attention to detail and commitment to our satisfaction were truly commendable. He followed up with us after the purchase to make sure everything was perfect, showing that he genuinely cares about his customers’ experiences. Our new couch is not just a piece of furniture but a centerpiece for our family’s living space, and we have Paul Moore to thank for that. His stories, knowledge, and exceptional service made our visit to Ashley Furniture a memorable one. If you’re in the market for new furniture, I highly recommend seeking out Paul Moore. He will undoubtedly make your shopping experience as delightful and seamless as ours was. Thank you, Paul, for your outstanding service and for helping us find the perfect couch for our home! Sincerely, Adam Ward

Halim was great and helped us with our furniture needs. He was very knowledgeable and provided great customer service.

Cathy was very helpful and offered excellent advice while my wife and shopped.

Halim, listened to what I was looking for and was able to show and speak about the features I was looking for and ensuring it would fit the room it was purchased for.

Navin did an excellent job assisting us with our purchase today. Can’t wait for our new bed!!!

This was a good store to shopping for a couch Asma it’s a really good salesperson. The delivery was fast and everything was good 👍🏽

We had great help from Erica who walked us through on a few couches for our town home. Erica was knowledgeable and helped us to purchase within the hour we visited! Thank you Erica for walking us through the process speedily!

Erica was so cordial, knowledgeable, and helpful when it came to helping us select our new family couch!

Could not have asked for a better furniture shopping experience! SHAVON was AMAZING! We are new to the area and she was so kind and personable. She helped us find exactly what we were looking for and set up a quick delivery. Highly recommend! Thank you!!

Mohammed is the best Ashley homestore worker ever!!! Give him a raise:))

Paul was very helpful getting me into the bed that worked the best for me. I am going to finally get some good sleep thanks to him.

Erica was great, super helpful, and very kind while we picked out a living room set.

We came to the Fredericksburg location all the way from Woodbridge to see Halim & let me tell you, it was worth the drive! Halim is very knowledgeable & took his time to address our concerns & made sure we were buying what fit our needs. The store layout is also very nice & clean. Will recommend him to all my family & friends.

Halim was very professional and extremely helpful in picking out our new temper mattress. Yea its an arm and a leg but it's worth it. Will definitely be back for our next purchased.

Paul Moore helped us and was fantastic!

Halim he is the best on the store ask for hem please people

Came in to buy a new couch. When we got in, we were heated by Mohammad, who let us know he was here to help us if we needed it. He wasn't overbearing, and let us browse until we had questions. We felt no pressure, and it was a very pleasant experience.

Mohammed was a great help friendly recommend highly

Mohammad helped us find our couch and dinning set. He was extremely kind, knowledgeable and helpful. He knew all the furniture options available for the pieces we were interested in. He knew when to give us time and space to explore without hovering. Mohammad made our Ashley’s furniture experience pleasant and expedient. We will seek him out for our future purchases with Ashley furniture.

Muhammad was an excellent help. Very knowledgeable about all items and made everything quick and easy!

I do not recommend this store at all. Poor quality. They do not send what they show in the store with the same quality. I spent almost $3800. The chest of drawers they sent is of very poor quality, it seems second-hand, repainted, scratched, and it is broken. When we pulled out the drawers, there was a liquid in a plastic bag at the back, I don't know if it's paint or some other substance. The food table they sent is also broken. As shown in the picture, I noticed it immediately and informed the delivery team. They said their team would come to fix it, but I never heard from them again. I called this store, but they did not take care of anything. When they realize it's me calling, they hang up the phone on my face. When you go to the store, they praise their items a lot, but then send broken items and do not answer customer calls. When I called the delivery section, they did not take care of anything either. They have very bad customer service and lie to customers. I do not recommend buying from this store at all.

Dashawn and staff were all fantastic!!! It’s done and I’m so happy. Got my very first sectional from Ashley’s!

I was just coming into the store to get some ideas and Erica showed me various options and styles of furniture that met my needs. Her knowledge surpassed my expectations!! I could not have asked for a more pleasant experience!! Thank you

Mohommad was our sales rep. He made our experience easy and enjoyable! It’s not always fun looking for furniture but he was friendly and we felt no pressure to buy….but we did and are happy with our couches!

Erica was very helpful on our first time shopping at Ashley store.She was curious and displayed high levels of professionalism

Recently, I purchased a new bed and dresser from Ashley's. With the help of Paul, my first time buying furniture was effortless! Paul is incredibly welcoming and humorous. He set everything up to ensure my installation went smoothly. If you are ever in need of assistance, Paul is your guy!

Eddie and Stephen were both so helpful, friendly and nice.

I came here to buy dor for sectional sofa and a mattress. With tons of options available, we were quite confused, but our salesperson Erica was extremely helpful! We spent 2 hours there and she showed us every possible option we would be interested in with great enthusiasm. Finally we bought a great sectional for just 600 dollars. I think this is the best place in Fredericksburg to find bang for the buck deals.

Erica is the most pleasant and helpful salesperson I have ever met. She helped us find the exact furniture that we were looking for. I am super satisfied with her service

Good experience buying furniture. Shavon was courteous and helpful in the process!

Easy to navigate their showroom and Shavon was so helpful! I love the high performance material choices for their sofas

Staff were super curious and weren't pushing sales like most other stores. Highly recommend this store.

Truly enjoyed Erica! This was my fiancé and I first purchase at Ashley, she made it so wonderful. Great energy! So personable! We are definitely coming back❤️❤️❤️

Erica helped us out a lot. Thank you

Halim provided excellent service in finding my new sofa!

Had a great experience shopping here! Ms. Shavon was attending to us during our visit, and she has been very helpful, patient, and very accommodating! Great customer service and made shopping here enjoyable.

Shavon was an amazing guide! She made shopping for a bed very easy and comfortable !

Paul was a great, low pressure salesman. Lovely to work with!

Mohammed was Super Fantastic! Very Attentive, knowledgeable, professional, and friendly. Pleasant experience, the purchase went quickly and smooth. We will be back for more items.

Halim was a great salesman! He guided us to help us make a decision that worked for us without being pushy or rude. We loved working with him and would definitely come back!

We had the best experience with Erica, she was friendly, knowledgeable and fun to work with. We will definitely come back to Ashley furniture and will work with Erica again.

What a great experience! From the moment i walked in to the moment i left i felt appreciated and my concerns were heard. I walked in and was immediately greeted by Stephen. He was friendly, fast, and efficient. I came in knowing exactly what I wanted and he respected my wishes, while also offering other items along my same line of desires. He was very knowledgeable of the products and service plans that they offer and made sure that my needs were met. At check out, Olivia was friendly and efficient as well. I was in and out in about 30 minutes and all my needs were met!

Today, we purchased several items at Ashley Furniture Fredericksburg and Navin assisted us with everything that we need. He is very respectful, polite and knowledgeable. He took time to explain, and very patient with us. He made it such an easy and enjoyable shopping experience. We hope he will be the one to assist us the next time we come back. Huge THANKS, Navin!

Salesman Mohammed was fantastic and extremely knowledgeable. Highly recommend him at this location

Ms. Shavon was wonderful, very friendly, helpful, and extremely patient. She catered to our needs and found alternatives according to our likes. She should be commended recommended to teach customer service to other employees.

Experience was wonderful. Erica was great, very helpful and friendly

Great service!

Shavon is the best. We have been back and forth for the last month on different pieces. She was definitely patient and very helpful during this process. We couldn’t have asked for a smoother purchase

We had a very pleasant experience purchasing a new bedroom set and dining room set. Paul Moore was extremely helpful and provided excellent customer service. Would highly recommend.

Navin provided great service. He was very patient as I kept changing my mind about what I wanted and assisted me in finding the perfect kitchen table and chairs. Thank you Navin!

Excellent experience. Mohammed provided outstanding customer service and helped us find the perfect couch for our living room.

Navin was very patient with us while we shopped for a bedroom set. His knowledge of the different sets made our shopping experience very smooth.

Mohammad proved to be a godsend when my mom was selecting a full-sized bed for our grandma. His fluency in Persian not only facilitated communication but also made the entire process much smoother.

I would highly recommend Haleem Baktash to anyone looking for a reliable and skilled professional for their needs. His dedication to quality workmanship and exceptional customer service make him stand out in his field.

Very nice & friendly sales team. Dashawn was awesome & attentive. In & out within an hour or so. He was helpful with his ideas & suggestions for purchases that fit my style of decor & needs!

Very nice and helpful

Our 3rd significant purchase at this well-managed store. Mohammed was perfect, advising on features, enabling our best decisions and value. We are super excited for delivery in just two business days. We’ll be back here when it’s time to tackle the next room. Ask for Mohammed! Justin

Mohammad in the Central Park , Fredericksburg Va was great. He helped my husband and pick out the right recliner sofa for our family room.. He was the best .. Thank you

Very nice store and great customer service experience. James was very helpful and knowledgeable. He made the entire process very easy and answered all questions I had.

My experience was awesome the staff was really helpful and thanks to Mahamad was really helpful

Fre was fantastic!! Love her so much! Great costumer service!! Well done young lady!

Fre did a great job at helping me find new furniture fresh out of college.

Excellent service/support from Mr. Paul Moore and the folk at Ashley. Second (large) purchase. Will be back!

Mohammad was fantastic! He was really helpful and understood what we needed for our living room. Thank you so much for your help, Mohammad!

Mohommade was great! Explained everything, very nice

Good place to get furniture

I went to Ashley furniture, full of a bit of anxiety regarding making the right choices for my single bed/bath apartment. I was met by the associate named, Shavon. Shavon looked at a couple of photos I showed her of my empty space, and took her time assisting me picking out pieces that complemented eachother. (Dining set, living set, tables). Afterward, she went over the price break down and made sure I knew and confirmed the price breakdown before she submitted the paperwork for my finance agreement. Shavon made a process that i was expecting to be a challenge, an experience that I enjoyed instead and I appreciate her! She didn't rush me, didn't push a sales agenda, but instead was empathetic and compassionate! Five stars for Shavon, at Ashley furniture in Fredericksburg!!!

Had a great experience at this store! Mr. Paul Moore was such a huge help. He helped me furnish my whole house. He was very patient ! Customer service was amazing from all staff. Highly recommend!

Paul was so extremely helpful. Very down to earth and knowledgable about products and options. He took away the stress and pressure from the experience. Definitely recommend Paul if you visit.

Mohammad was fantastic! Knowledgeable and helpful but gave us space. We’ll be back!

Service was great Navin is a great salesman

Shavon provided excellent customer service with her attention to detail and knowledge of the different finance options. Will surely purchase again from this location.

Fre was very helpful in getting my mother set up with a new living room set and a sleeper chair. Will definitely continue to give Ashley our business

Awesome experience. Fre was our sales associate and she was amazing

Paul was a pleasure to work with. Very help and very knowledgeable on the products in the store. 10 out of 10 I would do business with Ashlwy again because of Paul Moore.

Navin was wonderful! Give him a raise!

Cathy was so helpful! Loved the selection and how fast the process was to find what we needed

Shavon helped me order my new coffee table set. I originally called unsure if I should order online or in store. She was very kind on the phone and explained everything. After speaking with her I decided to come into the store to order. I knew what I wanted and she helped me all the way. I will definitely ask her again for our next purchase :)

Great service and advice was given. I will come back

James is the man

Shavon was absolutely amazing in helping us pick out our new additions to our home. She went above and beyond for us! Very happy!

Navin did an outstanding job meeting our desires.

Shavon provided excellent and friendly service. Great financing. No rushing or pressure. Answered all my questions. She was extremely helpful and personality plus. I felt like I had known her forever.

Navin was an amazing help with getting a new mattress. He was very patience and knowledgeable. Did not make us feel pressured into buying.

Navin was very patient in helping us with everything, very kind and made sure we had gotten the best deal highly recommended asking for him!!

Our salesman, Paul Moore, was awesome! He helped us find the perfect couch for us and our pets (scratch proof). He was very attentive without being pushy and took his time explaining financing options and protection plans. Highly recommend!

We came in looking for a new couch during the Memorial Day sale and Cathy helped us find exactly what would fit our needs. Would recommend to anyone looking to upgrade their furniture!

Ahmad was AMAZING! Very knowledgeable and he provided great options to help me find the perfect livingroom and bedroom set!

Dashawn Edwards - we were thoroughly impressed by the service that Dashawn provided. He was so knowledgeable, helpful, and patient. He talked and guided us through our decisions without making us feel pressured. He made sure we were secure and confident in our purchase. Thank you Dashawn for your excellent service.

Fre made the purchase super ease and stress free. She was very welcoming and assuring that she would take care of the delivery.

Fre was very helpful and made the process very simple.

I recently visited the Ashley Furniture store at the Fredericksburg Central Park location and had a fantastic experience. Kathy, my salesperson, was incredibly helpful, friendly, and knowledgeable. Her great customer service made the shopping process smooth and enjoyable. Additionally, every other associate I encountered at the store exhibited a welcoming attitude towards myself and other customers. The furniture options available were impressive, catering to various styles and preferences. I highly recommend anyone looking for furniture to shop here. The combination of excellent service and diverse furniture options makes this store a top choice.

Navin was a great salesperson. He explained everything clearly and helped us make an informed decision.

Posting on behalf of my mother who purchased a furniture set here. She was assisted by Mohammad who was super friendly and helpful as he guided her through the process and made everything seamless.

Great experience at Ashley's. Went in looking for a mattress and it was a quick and easy process. The associate, Navin, was both friendly and helpful.

Mohammed was patient, honest, courteous , and very friendly. He answered all our questions and even showed us some options we didn't know about. Mohammed really knew the inventory and specs. Quite frankly the best experience we've had shopping for furniture.

Shavon is a pleasure to work with! Pleasant and really listens to your preferences, likes and dislikes; presents options and makes suggestions. No aggressive or pushy sales tactics here. Shavon shows genuine interest in creating a positive, happy and confident purchasing experience for her customers.

Mr. Paul was a great help! Showed me different options & worked with me! Great salesperson

Asman is was amazing helping me to find the right furniture for my patio she was friendly and helpful she explained me and she also she helped me to understand and if i have questions that i didn’t understand she bump up to Haslim supervisor for me to understand everything im purchasing thanks you

Liars. Does not honor website specials. Very rude!!! Called and was told they do 0% for 72 months like the website states. Went there in person and was told they never said that. Do not buy from here.

Very good experience! Mohammad was the best helped us with everything. Answered all are questions. Made everything super easy.

Paul was a great help to me and my mother. Got her the table she really wanted, thank you!

Although I already knew what I wanted to purchase, my sales person and the rest of the staff were great to work with.

Paul was super helpful and a pleasure to work with. He found me a great couch, at a great price and it will be delivered in 2 days. Very happy with my experience.

Worked with Paul Moore. He is an excellent associate. He is well informed and made the buying process pain free!

Paul Moore was awesome! Super happy with my purchase.

Stephen was great. He informed me of all options and was very professional throughout the process. I will be returning

Shavon was great help with the choices I needed. Was very happy with her details and tips. Will shop here again!

Paul Moore is a very pleasant person to buy furniture from. I like shopping here.

Halim is the man, took his time with us showed us plenty of options and was definitely able to meet our requirements and budget! Highly recommend anyone looking for a new sofa speak with him!

Great customer service. Easy fast process. Mr Paul was amazing he was very knowledgeable. I will definitely be back.

I had a good experience, James was really helpful and I found the bed and mattress I wanted! Thanks. 10/10

While visiting Ashley Home Store in Fredericksburg,VA I had a very welcoming greeting by Ms. Shavon. Not only was she patient with me while I navigated through figuring out exactly what I wanted, she provided me with excellent customer service. Thank you Shavon !!

Halim helped me pick out the perfect power assist recliner for my dad.

Really great experience and found a sofa I really liked. The sales person James was really great and he provided amazing customer service.

MOHAMMAD is a good worker in the store Ashley furniture he helped me when I need Excellent person Thank you

Fre was extremely helpful and informative, while assisting us today.

Paul Moore is an excellent salesman. Very helpful and knowledgeable! He is very professional and formally introduces himself and then lets you look and will check in with you as to not bug you while shopping. Also gives you all the details and makes sure you know the steps of what to do.

Paul was very nice and helpful.

I highly recommend visiting Ashley Furniture! The customer service is excellent! They have alot of options available. Our sales representative was Halim!! He did a excellent job answering all of our questions and helping me pick out everything. Thank you so much Halim for your help!!!!

Asmara took me all over the store showing me dining tables, recliners,sofas, & love seats. My husband has a bad back, so he sat in a lot of them. We decided of a set for our basement, but we're not able to finalize our sale. I went back into the store, & Shavon helped me find end tables, a side chair table, coffee table, and 3 lamps. The staff is knowledgeable, patient, & knows their stock. I also liked the large screen online catalog. I will be back soon to finish my selection to furnish my basement.

Sales associates were helpful, pretty knowledgeable and nice. Check out was ridiculous, out of at least 10 associates only 1 can check you out??? I was paying with a card no financing and I had to wait 20 minutes for 3 other customers to finish.

We had a great experience working with Mohammad, he was a huge help and very kind!!

Good service from Muhammad

Shavon greeted us as soon as we walked in and helped our family find a couch & swivel chair. We are exited to see it in our home.

Mohammad was great

Paul is a 10/10 guy and was very helpful. I had to come back the next day to find Paul to buy my furniture because he’s the best.

Paul did a really great job helping us today and helped my friend and I find a couch that we can use in our new apartment.