Ashley Outlet Fredericksburg, VA

I went in knowing what I wanted. Eddie French helped me and made the whole process quick and painless. Everyone at the store was so nice and welcoming. I would definitely recommend coming here to anyone

Been couch shopping for about a month now. Finally narrowing down to a few options, Jonathan and Tony at the outlet were very helpful answering any questions we had and helping us feel confident in our final choice!

Console to my couch lid hinges are broke ,opens halfway ,Seam come undone , trying to get them to fix it or warranty is like pulling teeth, round and round we go, My wife is having to go back in forth with them on phone and emails it’s been a month and half from warranty people and Ashly furniture only to be told the other it responsible. . Only had sectional 2 months, seems as if they trying to get out of fixing it and or replacing. I would suggest going elsewhere to get your furniture.

The shopping experience was excellent as you are able to browse without any pressure and once we decided on the furniture we needed, Jenny was our sales associate and her professionalism made the experience a great one

Very patient with my wife and I. We kept changing our minds and didn’t know what we really wanted. Tiffany was very informative. She knew the product and didn’t come off as a salesperson but as someone who wanted to help us.

Eddie Finch is a great sales person and was respectful and honest on everything.

Chris was great. informative and was able to answer all the questions we have. We can hardly wait for the new couch!

Doing 1 star cuz I can’t do -5. Please ensure that you review your receipts thoroughly! I was told that they were going to sell me a Nectar mattress and they gave me a 25$ spring mattress… went multiple and talked to nearly every employees and managers and none did anything! Once they get money from you they will NOT HELP if you are trying to return or exchange and item that they originally lied when they sold it to me BTW, customer care is a joke, they will never answer

I enjoyed the professional services delivered by Tiffany in your Ashley Outlet in Fredericksburg Va. She was knowledgeable and patient with us. Definitely would be back.

We received an excellent customer service from Tiffany and Sam, they were very helpfull, they're the best!!!

Thanking the team at Ashley Outlet for ensuring a high quality product before delivery. Its perfect. I absolutely love it!

Very unhappy with Ashley. Bought a bedroom set, salesman sold us standard size twin XL bed frames, which made the bed entirely to tall. Called this morning to see if we could swap them out for the low profile bed frames, CS said I had to open a ticket, take pictures and wait for them to see if they will swap them out. Salesman never said you would have to do anything like this to return an item, anything returnedwould be a store credit. So I guess we'll wait, but this will be the last time we purchase anything from Ashley....

Tiffany was so amazing. Gave us the freedom to walk around uninterrupted, but was readily available with answers. She’s the best!!!! Highly recommend her.

Tiffany is just amazing. She really helped me make up a whole room in 1 afternoon which is not easy. And I am very picky. She is super patience. I like Ashely very much.

Great service from Eddie French! Good price too!

Eddie French was very helpful throughout our visit. We were able to take our time and look around, but he would pop back in and answer any questions we had.

Very knowledgable and nice staff!

Eddie French did a great job. Wonderful to work with.

Eddie, the manager, was literally such a cool guy to work with. He let us browse at our own pace and didn't push us into anything we didn't want. He answered all of our questions and made us super comfortable with our purchase. Will definitely be returning just for him!

I hada store credit and it took me over an hour to checkout..if you all gave full refunds I would come back but with this service I'm done with Ashley Furniture in Fredericksburg Va

Eddie French was so helpful and quick!

Tiffany was outstanding!!!

We went into the store to get an idea for a new mattress, to replace the old one we have had for 12+ years. Jenny was our sales associate who did a phenomenal job working with us. She was knowledge about their product line and listen to our needs. She was not pushing to get a sale, but respected the customers wishes. We would absolutely come back to Ashley outlet for Jenny.

Eddie french was funny and a great help guiding us to the right couch for us! Thank you! We're very happy!

Couches!!!

​We had a fantastic experience at the Ashley Furniture outlet and absolutely recommend it. We were assisted by Eddie French and Jenny, who was training, and they were both wonderful. ​This was a truly minimal-pressure sales experience, which we greatly appreciated. Eddie was incredibly personable and easy to talk to, and Jenny was also very helpful and kind. Together, they answered all of our questions and made the entire process, from browsing to buying, an easy and smooth one. ​Even the financing was a simple and seamless experience. If you're looking for furniture without the hassle, definitely ask for Eddie and Jenny! Five stars.

Thank you Jenny! Delighted I was your first sale.

Eddie French was able to help me with everything I was looking for at the price I was willing to pay. Highly recommend. Can't wait for my new couch.

Eddie French was a great salesman💯

Was on the market for a new couch so I figured I would peek around with my sister and niece. We walked through that entire store and tried every single couch until finally, I had found the one! As this happened, a gentleman by the name of Eddie French had been walking by and turned to ask we if needed anything and if we’d been helped yet. Since we hadn’t, he didn’t hesitate to make things happen effortlessly and smoothly. He wasn’t just helpful, he was hilarious and very knowledgeable on many aspects. It was as if he could read my mind because he had stepped away for a second and I turned to my sister and made a comment about the throw pillows - saying that they better come with the couch! As soon as he walked back up he said oh and this couch comes with all the pillows! It was a fun experience. I would definitely recommend his help to everyone and anyone. He seems to have such a soul that he could get along with whoever it is. He was great and I’m getting my couch TOMORROW! Whoot whoot! Thanks again Eddie French - told you I would remember !

Got exactly what we needed and no hassle. Love this store. Eddie French was so easy to work with

Eddie was very helpful finding us an L Shaped Couch that would fit our budget for our new home. Highly recommend making the trip here to the outlet the find great deals and top notch customer service!

Great experience with Garrett! Humble, patient, and easy to talk with! So glad we were able to link up with him as we got our couch! Thank Garrett!

I had an amazing experience at this location. Eddie French helped me get a new living room set. Will be back for future purchases. 10/10 experience!!!

Eddie was wonderful! Ask for him- he’s efficient and will make sure to take care of you.

Keep up the good work.

I just purchased a beautiful living room set and Eddie French was absolutely amazing. He was so knowledgeable and kind. His energy and mannerisms were phenomenal. I will definitely be back. He made the purchase easy and convenient

EDDIE FRENCH WAS SO HELPFUL, KIND AND PROFESSIONAL

Shailah was amazing! She helped me decide on which couch was the right fit for me! She did everything with a smile! The buying process was painless and easy! After deciding on a living room set instead of a sectional she was able to get a tape measure and make sure it would all work with my house! Thank you for everything!

Tiffany was a great sales person and helped up us the whole way. Quick and easy.

Chris with the amazing customer serivce

Jackson from Cleveland was beyond energetic! Rachael was lovely and kind!

I had a wonderful experience purchasing a couch for my office at Ashley. Tiffany was incredibly helpful and kind throughout the entire process. I really appreciated that there was no pressure at all, just genuine support in helping me find what worked best for my space. She was very thorough, answered all my questions, and made the whole experience easy and enjoyable. I highly recommend this store for anyone looking for quality furniture and excellent customer service!

Thanks Eddie Great service highly recommend!!!

I worked with Sydney and she was super helpful!! Very knowledgeable, made my shopping experience a 10 out of 10!!

Eddie French was very help!!!

Greeted by a very pleasant lady named Sydney. She was very helpful, no pressure and willing to listen. I did not find what I was looking for today, but noted sales prices on a large number of furniture items. Will revisit this Ashley location as the need arises thanks to Ms. Sydney's courteous and amiable manner.

I visited Ashley Outlet in Fredericksburg, where they had signs advertising reclining sofas “as low as $499,” sofas “as low as $299,” and sleeper sofas “as low as $499” (see attached photos). However, no products in the store matched these prices. When I asked, my sales associate admitted he has never seen a reclining sofa for $499 during his time there. He suggested maybe it was “online only,” but Ashley’s online reps confirmed that store and online pricing are not connected, and nothing online matches these price points. I tried to escalate to the manager on duty, who gave me a phone number that connected to a warehouse worker who couldn’t take complaints. When I went back inside, customer service gave me the same number again. No one could explain the price signs or resolve the issue. Under federal guidelines and Virginia law, this appears to be false or misleading advertising. The signs are up, but the products and prices don’t exist. Very frustrating experience.

WOULD NOT RECOMMEND**** Overall not a great experience. After purchasing what we thought was a typical mattress and boxspring, upon pick-up, that was not the case. When I called to speak with someone about the mix-up, Rachel told me they don't handle those issue and I would need to contact a different department. I called that department and they were closed. It felt like they were quick to take my money but once they got paid the rest wasn't their problem. I called again and this time asked to speak with a manager; I will say, the manager Roger was very helpful and was able to correct the error without any run around.

My sales rep Brandie was awesome. She was extra patient with me and ensured that I was happy with my purchase. Also the manager Nole was amazing. He was very knowledgeable about the product that was sold by the company.

Eddie French! What a guy, made finding a cozy couch easy breezy and personable! Understood our needs and helped us find what we needed fast! Thank you!

Tiffany was a great help. She let us explore the store and was super helpful when we found the sofa and seat set we loved. She let us know about the 0% for 36mo and we decided to get the set. Then we added a dining table to for same rate. It was a relaxing experience and she was great to work with.

Best shopping experience I have ever had. Thank you to Tiffany Wardford at the Ashley Store outlet in Fredricksburg . She helped us find the perfect Recliner for my husband and a matching Couch and loveseat for me. I highly recommend making the drive. I would give Tiffany, the store manager and the entire staff a 10 if they would let me

Our associate, Jonathon, was awesome! He took alot of time with us and answered all our questions. Thank you!

Eddie French was so knowledgeable about the products and helped my wife and I find the right couch in a matter of minutes. Eddie made furniture shopping easy and painless! We will definitely be going back to him in the future!

Sydney was very friendly & patient.

We were crunched for time, Tiffany worked with my wife and I to pick out the furniture we wanted and get checked out with a delivery date in record time. Will come back for future purchases

Tiffany is great! Smooth process buying new bedroom furniture

Tiffany was wonderful & very kind in helping me in my search for looking for that special piece of furniture. Thank you so much Tiffany.♥️

We had a really good experience at this outlet store. Once we walked in we were immediately greeted with a vibrant and cheery “hello, how are you!” from one of the hosts. We looked for a minute and then was approached by a lovely young lady named Shailah who was absolutely wonderful. She showed us some of the different couch options we were looking at but then left us to look around for a little bit. That is something we appreciate when we shop. We don’t like people hovering over us asking a lot of questions and not giving us time to really look around. When she came back we were sitting on a couch that we were interested in. Any questions we had she answered, and if she didn’t know she would ask. We also were looking at a standalone chair but decided not to get it. Checking out was easy. Any questions we had they answered to our satisfaction. The store is clean and well organized. They also had a nice selection and were reasonably priced, whether on sale or not. I would recommend coming to this store if anyone is looking for nice furniture at a good price.

Tiffany was great she helped at every corner and didn’t push. Certainly will come back to her for needs in the future. Thank you Tiffany for being you!

Wow! We were treated with a great amount of respect and care by Eddie French. He is extremely knowledgeable and friendly. To leave the store as happy as we were was incredible. We will return for future purchases!

Tiffany was excellent. Very helpful and knowledgeable. She goes out of her way to help the customer.

The customer service is great!!! Shout out to Eddie for take to help me to find the perfect furniture my home. I really appreicate it!!!!

Eddy French is great

Shailah was great. Very sweet , helpful and patient

Shailah did a great job, she patiently helped me choosing my furniture

Best buying experience in my life. I will be back for more furniture. Thank you.

Eddie French & Steve H were awesome on the sale of couches to me. Gave me space to look around and then come to him to purchase. Process was seamless. I will come back to this location and buy!!

We worked with Shaila. She was very kind, helpful, and patient with us. We were looking/ shopping for a couple of pieces and were at the store for a while and she was very helpful and nice to spend the time with. Vey knowledgeable.

Sydney was excellent and very helpful! This is our second couch purchase with Ashley Outlet.

Sales girl was great with helping my decision! Very patient and knowledgeable

Shailah was wonderful and very patient spending a great deal of time and effort looking for just the right items. Very professional

Eddie French was a big help

Tiffany and Eddie made my shopping easy and pleasant experience. Tiffany provided full detail information in a follow up call. This allowed me sufficient time to.make.my decision before returning. Eddie made sure the selection was thoroughly checked before purchasing.

Great selection, fast and good service

Tiffany was very helpful. She wasn't pushy, gave me my "space" to browse. When I decided on the furniture I wanted, she was extremely helpful and thoroughly explained all charges. Very nice experience.

Eddie French was a great help! He has such a great personality and was able to take what both my husband and I wanted in a sofa set and helped us find we both wanted! 10/10 would recommend working with him to find furniture again!

Went in looking for a dining set for our home, and found one! Thanks to Eddie for helping us out and making the process very smooth and fast.

Thank you for your service and your dedication to your customer we appreciate you making sure that we were satisfied thank you so much

Tiffany and Lisette were great help and assisted us with our purchases flawlessly!

I recently made a purchase at Ashley Furniture Outlet, and I couldn’t be more impressed with the entire experience. From the moment I walked in, Eddie was welcoming, knowledgeable, and genuinely attentive to my needs. He took the time to understand my style preferences and budget, offering helpful suggestions without ever being pushy. The sales process was smooth and transparent. My sales associate, Eddie, was professional and courteous, making sure I was informed about all options, including financing and delivery. It’s rare these days to find a business that combines excellent customer service with quality products and fair pricing, but Ashley Furniture Outlet, delivers on all fronts. I will definitely return for future purchases and highly recommend them to anyone looking to furnish their home. The Cooks

We have purchased several pieces of furniture from Ashley Furniture and have had the pleasure of working with Eddie French for at least 3 of our purchases. He makes the buying experience fun and enjoyable. Highly recommend

The sales rep Tiffany was AMAZING. I will return cos of her great customer service!

Tiffany was so pleasant to work with she really went out of her way to help us.What a wonderful experience.

Eddie was great!

Eddie French made quick and easy!

I came in looking for a couch I had found online and walked out with something we love so much more. Eddie was such a joy to work with! He was very patient, answered all of my questions, and took the time to show me a few different reclining couch sets before we settled on one. We wanted something that was in stock for quick delivery & Eddie made sure we could get delivery that same week. Overall it was a very positive experience, thanks again to Eddie!

Eddie French was a great help. Got us in and out fast

Eddie French did a great job helping us out with a bed frame.

Eddie and Sam, did a great job with helping us find a new couch set and mattress. Eddie answered all of our questions and helped us make an informed decision. Sam greeted us from the door and immediately helped us with navigating the sales floor. Keep up the great work!

He was very friendly and informative! Made the process extremely positive!

Eddie was a pleasure to work with! He made our shopping experience fun and hassle free!

Eddie was amazing!

Update: Be warned that post-sale service may be an issue. Within a month of our furniture being delivered, the zipper on the underside of one of the (attached) seat back cushions on our leather sectional has broken. The seat back cushion now looks like a deflated balloon, since the fill is just falling out. Eddie encouraged us to purchase the protection plan, which we did. After a LOT of back and forth with the protection plan vendor, they refuse to cover the broken zipper and said we needed to work with the store to get resolution. I've left multiple messages at the store over the past two weeks and gotten ZERO return calls. Original Review: After reading all the glowing reviews regarding Eddie's service, our expectations were high and he did not disappoint! Eddie was knowledgeable, friendly, and helpful, but not overbearing. We were shopping for a couch and found one that suited our needs perfectly! He was able to help arrange quick delivery and our new furniture was here in time for our family's visit. Not only did we purchase a couch, we also purchased a new mattress with Eddie's help. Unrelated to this review about the level of service we received, my PSA to anyone that's considering Ashley's "Better Than a Boxspring" bedframe platform................DON"T DO IT! We went with the "Better Than" option and really regret it. It's not a solid surface (my husband and I refer to it as the "prison bed" because it looks like the coil-style bedframe from the old movies that would just have a flimsy mattress rolled out across the top!). As a result, it doesn't hold sheets or bed skirt well. We have been extremely disappointed with it. On a bright note, though, the mattress Eddie helped us with was described as "insanely comfortable" by our most recent guest!

Eddie French was fantastic! Very kind and available.

Special thanks to EDDIE FRENCH!! My wife and I spent all day looking for that perfect sofa for our newly renovated house. We looked at over 20 living room sofas in 4 different locations. It came down to two different places. Eddie was able to answer tough questions with great customer service. He went above and beyond to assist and deserves recognition for a Job well done. Because of him I will recommend Ashley Furniture Outlet (cosner corner) to anyone looking for quality furniture at a great price.

Great experience from Sam.

Shayla’s help was wonderful. She is very patient, kind and knowledgeable. We will definitely be back and we will recommend family members and friends to this location.

Tiffany was great! Thank you

Shailah @ Fredericksburg’s Outlet was wonderful- she helped me decided and even brought out a tape measurer so I could be sure everything would fit nicely in our new home.

Eddie was incredibly helpful and went above and beyond to assist us. He was patient, attentive, and made sure we had everything we needed. His friendly attitude and willingness to help made the entire experience smooth and stress-free. Highly recommend working with him!

Eddie French was great! He took the time to show us around, even helped make a custom couch that we would like! He made the whole experience great and enjoyable. He didn't make us feel pressured to buy anything. We went over probably 20 different options until we found the one that fit our needs the most. He even helped find a new bedframe/boxspring for us! I definitely recommend working with Eddie for your next shopping trip!

Lisette was a great salesperson. She made the process seamless.

Eddie French was a great help! He explained all the great deals the store had to offer!

Tiffany was excellent to work with! She had a positive spirit and was super informative to answer all of our questions. She guided us to buy furniture that would fit our needs aesthetically, functionally and financially. Super grateful to have worked with her! :)

I love my new sofa and loveseat! Prices at the outlet store are very reasonable. Our salesperson, Molly Morin, was exceptional! She was courteous, friendly, knowledgeable, and professional. I did not feel pressured to make a purchase and she was patient with my husband and I as we were both trying to make our decision.

Eddie French WAS AMAZING! Very helpful!!

Eddie ROCKS! He was very personable , patient & didn’t pressure me to buy! He took note of my needs combined with my partner to find the perfect new mattress for us!

Kudos to Eddie French, his customer service is excellent! He helped us to get what we wanted.

Eddie French did a great job of helping us find the perfect furniture that not only exceeded our expectations but got us under budget. Thank you again!

Tiffany was easy to talk to and helpful in finding what worked best for us.

Tiffany was excellent and very informative. She was very patient as I decided. Will purchase from Ashley in the near future.

Great friendly service

Tiffany is an amazing sales person! She helped us with our sectional a few weeks ago. We returned today and purchased a king size mattress. She is knowledgeable and answers each of our questions while making sure we understand your products match our needs and budget! When she told us during the course of conversation she’s been with Ashley since February, I was surprised! She seems like she’s been there much longer! You have a gem in Tiffany! I’m sure we’ll be back to purchase more furniture once we’ve paid off these purchases!

Went in looking for a new mattress within budget. We ended up spending a little over what we wanted, but we walked away with a great mattress and adjustable base. We worked with Eddie French and he was a huge help. Set us up for success! Super personable, and got us on the right track.

Be wary with here. Some folks don't understand the concept of customer service. Minus all the examples of poor or nonexistent communication, it took 3 weeks and a lot of unnecessary hassle to get refund after never receiving item. Thank you, Olivia and Rachel, for at least trying to help and being respectful. Roger definitely needs to enroll in some life skills courses that teach communication, conflict management, and customer service. A lot of this could have been avoided if he had learned to "Remove the Emotion" and take 3 minutes to call someone back and not dodge call for a full day and leave. He listens to respond and doesn't listen to understand. Don't interject yourself into personal conversations after you were asked to speak to someone senior to you.

Eddie French helped us with our furniture purchase. He’s very knowledgeable and helpful. Come and visit him if you are looking on buying furniture.

Eddie is the absolute best there is. Very personable and will take care of you any way he can.

Eddie was fantastic, knowledgeable and helped us find what we needed without being pushy

Came in looking for a couch or loveseat. Worked with Eddie French, he was the perfect mix of knowledgeable, friendly, and definitely not pushy. We were stuck between 2 couches and decided to come back the next day. Met with him and finalized the sale. The furniture selection and prices were quite good. We had 6 pieces that caught our eye, and 2 we were torn between. I like how Eddie was around and answered some questions, but he wasn't hovering or anything like that. I wasn't planning on shopping from a big box store, but I'm glad I did.

Horrible! Found lots of furniture and was ready to buy, but the salesperson, Tiffany, was only concerned about company policy, not actually thinking outside the box about how to help people with the delivery process. Invest in people who actually care who don’t literally argue with you as you’re walking out the door. Also consider “company policy” that makes the whole buying process smooth.

Eddie French is the BEST! He knows his information like the back of his hand and was able to secure our purchase without any anxieties or concerns! Thank you Eddie!!

Eddie French was the best salesman ever! Great personality and made sure we got exactly what we were looking for. I wish I could give more than 5 stars.

Eddie French was absolutely AMAZING! His product knowledge and outgoing personality made our shopping experience enjoyable. Thank you Eddie for making our day!!!

Great experience with Eddie

Jonathon and Eddie did an outstanding job taking care of us. They are very knowledgeable and helped us get the right bed for our needs!!!

We went shopping for a furniture set for my bedroom and Molly was just wonderful. Everyone in the store was so welcoming and helpful. The prices were great and it was all good quality furniture. Definitely recommend shopping here for any furniture or mattresses!

Thanks to Tiffany for taking great care of us

Excellent service provided by Jonathon Simmons who demonstrated both helpfulness and expertise. He exceeded expectations in assisting us, even remaining beyond his scheduled work time to provide support. He's an outstanding individual whom I would suggest contacting for assistance with your purchase.

Eddie, Steve and Orlando made our experience at Ashley Outlet very pleasant and smooth.

Jonathan, the associate at the Outlet in Fredericksburg, Va, was outstanding! Very knowledgeable about the products and very attentive to our needs. I highly recommend this store and Jonathan.

Tiffany at was amazing! Very attentive and helpful. She helped me get all my furniture for my fist place!

We had such a great experience thanks to Ambar and Roger! They were incredibly patient and took the time to answer all of our questions, which helped us feel confident in making the right decision on our furniture. We really appreciated their knowledge, kindness, and no-pressure approach. Highly recommend!

Experience with Molly was great and she was very kind and knowledgeable. Look forward to working with her again when we come back for the furniture sets she quoted for us.

Great place to shop and to get some good deals on furniture. Tiffany was very great to work with! 5 stars for customer service.

Miss Tiffany helped us find everything we wanted and made sure we got the best selections possible so we could get everything we wanted and Miss Rachel was also great and they were both very patient

Tiffany was absolutely unbelievable! She was helpful, kind, informative and honest. This was by far my best experience buying furniture ever. No pressure or games just great customer service

Eddie French provided wonderful customer service in helping us purchasing our new living room set. Highly recommend!!!

Compared to typical Ashley stores around this area, the staff in this store is very professional and caring.

After being told that my new couch and coffee table would arrive today, it wasn't. I was on the customer line for nearly an hour before I found out that somebody had put it on hold in the store after calling the manager at the store. I was told that only a few pieces would show up this Friday. Then the rest would show up next, hopefully, and this is after I got rid of all of my old furniture out of my house, so for the rest of the next week and a half, my family. I have no place to sit down to have family time together. I am not very happy with the store; they did not have any resolutions to this issue. Just an apology

Tiffany was great and super friendly and helpful will definitely buy from her again she had great customer service and made our night

Ambar with Ashley furniture was super nice and helped us find the perfect couch for our home! If you need someone who is knowledgeable and that can help you find what fits your space. I definitely recommend Ambar with Ashley Furniture!

UPDATE: 6/4 For the 3rd time, I spoke to customer care last week on Friday and got assured the manager was working on it. They offered delivery and asked me to pick that date. I picked today, Wednesday the 4th in the morning because I'm home just for the morning today. It's 11 o'clock, I have to leave at 1 and I have not gotten a delivery or a phone call. Called the Outlet store and to my actual surprise, someone answered. But guess what? My furniture is still there. They have no instructions from customer care that it was supposed to be delivered today. Yet another fail and I have NO resolve and NO furniture. OG Post - I want to say that as someone in a customer service related field, I absolutely hate to leave bad reviews but, this is unacceptable. We bought furniture off the floor at the Fredericksburg Outlet on a Saturday. Made a plan to pick it up on that Monday. I went into the store on Monday to make sure everything was ok and to see if there would be anyone who might be able to assist my husband and his friend be sure they placed them correctly in the truck. I was assured they could assist and that the furniture was in the back and ready. My husband shows up paperwork in hand on that Monday as scheduled. They tell him that our furniture was not there and it was at the warehouse and to go pick it up there. He asked the guy at the podium to look at his paperwork and was told, No. I don't need to see it, we don't hold furniture here. So my husband goes to the warehouse and it locked up. It's not even open on Mondays. Meanwhile, I'm calling and calling and calling the Outlet, the store in central park, to no avail. I then call Trivett's store as I know they are the parent company. They are able to transfer me over to the Outlet. I told the agent what happened, was escalated to the manager, and told her. Not being very sympathetic to our situation she tells me that best they can do is offer us $100 off their $229 delivery fee and let me know they had a coaching session with the employee. While I can appreciate that they have educated their employee, it does not solve my problem. I travel for work, my kids are in travel sports and we're up against a holiday weekend where we have an away tournament. We shouldn't have to pay for any delivery fee after doing everything we were supposed to do, showing up on time, having help with us, and being sent away. Approximately 10 calls and 3 conversations to customer care, 3 weeks later I still have no resolve. I will say when I have gotten ahold of customer care they have been delightful, empathetic, and willing to help. I was told today that our case was escalated to the manager of customer care and I should expect a resolve within 24-48 hours. We'll see.

Eddie French was great in helping us choose our temper pedic mattress Will always come back

Johnathan was a real pleasure to do business with. He took his time and explained the different types of sofas and materials. We ended up getting a sectional sofa and ottoman. Recommend!

Eddie was great, so helpful. If you’re in the market for furniture Ask for Eddie!

Jonathan Simmons accommodated all my indecisions, questions and additions. Good selection of sofas with good prices. Memorial day discounts are always a plus. Thanks.

Amazing service from the manager!

Tiffany and Olivia were great. Easy process and confident everything will be delivered exactly right.

Eddie French is a superstar at his job. He helped us get exactly what we needed and took the time to explain all the financing options, helping us choose the one best for our situation. I’m glad we had him as our salesman, he set the bar for what’s expected from someone who enjoys what they do. Thank you

Worked with Ambar, and not only was she able to answer all my questions about our furniture set. She made the client experience a breeze. 10/10

Best furniture experience ever! Go see Ambar. She’ll take great care of you!

Eddie was a very enthusiastic salesman. He took excellent care of everything I needed. I will visit again!

Ambar was a great representation of customer service. Great sales woman. Ashley furniture is lucky to have her representing their company

Ambar was great sales woman very friendly and easy to talk to! Keep up the great customer service sales

Very friendly, helpful salesman greeted us at the door and was helpful showing us around. No pressure at all.

So, my husband & I came to Ashley Outlet today to find a bed for my elderly parents. Our sales rep, Ambar, was an absolute delight. We told Ambar what we were looking for & showed us options of both bed frames & mattresses. She told us about the sales they were having & out options for the best deals. Anything she was uncertain about she referred to April, who also was a delightful lady. My husband & I actually left Ashley to look & compare to another store. We went back to Ashley because they couldn't be beat today on the furnishings we bought & "the know" of sales rep. Thanks Ambar & April for working with us to find exactly what we were looking for.

Ambar goes the extra mile for her customers. She texted me when there was a sale going on because she knew I was in the market for new furniture. She stayed late to accommodate my schedule. We had a few hiccups but she worked diligently to get everything straight. She stayed in contact and never pushy. Will definitely save her number for future purchases.

Tiffany is kind and patient. She was extremely helpful with her knowledge of the store’s products. I’m grateful that she was my sales agent.

Joe is amazing!

Very Respectfull Eddie french

Joe did a great job and took the time to ensure we got everything we needed, while making sure to be flexible with our schedule for delivery.

Eddie French was awesome. We have purchased items and he always takes care of us. His sense of humor is amazing and vibe is down to earth.

Joe was fantastic! Took alot of time to help me find what I was looking for.

I went to Ashley's Furniture today and Eddie French was amazing! He was helpful, friendly, knowledgeable, and quick. I did have an idea of what I wanted, but he helped me nail down the color I was debating. He was also great at keeping up conversation while entering the information. It was a fantastic furniture experience!

Tiffany was great! So helpful with showing all the choices available and with explaining the financing.

Ed is very professional and knowledgeable and ready to make deal. I highly recommend him for salesman of the year.

Fayth and company were awesome saving the day for us!!!

Came in and bought a Sofa from Eddie French. He did a good job with explaining everything and is clearly experienced. This is the second time I’ve worked with him and recommend to others!

Just left the Ashley Outlet and had a wonderful experience with Tiffany. She was attentive and very knowledgeable and made our purchasing experience very enjoyable.

Tiffany was great. She worked smoothly with 4 adults with various opinions. She worked with us for the best prices. We appreciate all her hard work and attention to detail. Everyone was so very nice! Thanks, we will come back.

Tiffany she did extremely fantastic with us and with her patience in finding all wr needed

Eddie French was fantastic, made us feel at ease and provided great and clear info about the items we were interested on. Shopping experience was great. Thank you Eddie!

Tiffany was wonderful sales lady and she helped till the end

April at Ashley Outlet in Fredericksburg, VA was outstanding. Friendly, professional and made purchasing our couch a breeze. Thanks!

Amber was excellent during our visit. Answered all questions, I highly recommend!

Eddie French is a great salesman. He is friendly, personable, and he answered all questions. The store is full of options and you should go see Eddie and ask him to show you around.

April was amazing!! Everyone in the store was super friendly and knowledgeable. We found everything we needed for a good price.

Joe was very patient and pleasant. I came in for a fluffy comfy chair and didn't feel pressured, just helped.

Tiffany was professional, knowledgeable and patient!

Tiffany was amazing! She went the extra mile to research the item that I was looking for. She was very knowledgeable and provided top notch customer service!

Greeted at the door by Joe Boyd. He was very helpful right away. He spent a lot of time with us to make sure we were choosing the right furniture for our needs! Thank you!

Rachael was great was her customer service I enjoy her input on furniture there needs to be more people like Rachael and desiree

Desiree was on point with everything she new he job title in information on furniture and more she was very fun to work with wish we had more sales representatives with Desiree attitude and manners

Had a great experience with Tiffany, she made sure to answer every question I had with knowledge and made sure I knew of all my payment options. I will be back to see her when I'm ready to make my purchase

Chris did an amazing job helping my fiancé and I find a couch for our new apartment. He was super kind! Eddie, the manager, was also extremely helpful!

Joe greeted us at the door and found us exactly what we needed best man on the floor

I went to Ashley Outlet looking for living room furniture for a lower level in-law apartment with a narrow door opening. Eddie French is very knowledgeable about the furniture and was able to direct me to exactly what I needed. Eddie is friendly and made the process actually fun.

Joe was a great salesman and helped us alot in making the decision that was right for us!

Ambar was absolutely amazing. She helped me find exactly what I needed and she has a great customer service

April, was so kind and extremely helpful. She worked with us explaining each step for the leasing process. She made it very personable.

Eddie French was great

Got helped by Eddie French and had great experience! Relatively quick, really informational, and helped me get exactly what I was looking for!

Eddie French is an amazing salesman from the moment we walked in he was so helpful. I wasn’t gonna buy anything but he was so good at what he does he explained the quality of the furniture and we were sold. Ashley has a gem on their hands and they better not never let him go.

My wife and I came into the store looking for a new couch. Eddie French greeted us and was very attentive the whole time as we browsed the store. He made our children feel comfortable and included them in any way he could. He was very professional, patient and overall made our experience in the store a fantastic one.

Ms. April is very accomodating, she walk us through all the option that work best for us. My wife is so happy with our new couch

April was amazing and took very care of us

I went in to Ashley Outet looking for a rocking chair in which they did have and came out the store with a sofa and loveseat. The salesman Eddie was very helpful, knowledgeable, respectful, kind. He had a great personality. I was very happy with my purchase and I will definitely go back again when I need something else. I give it 5 stars

Tiffany was great and helped us find the perfect couches

Eddie French wax si amazing very through and very knowledgeable I will recommend sales

Ashley was very helpful and made the process easy

I was very pleased with the help Tiffany provided today. She made sure to cover all my needs and I'll be back for more deals

We went to the massaponax Ashley store, found a wonderful set for our living room with the help of Eddie French. He was very information and patiently helped us find the set that had all we wanted for a great deal! We’ll definitely be back to see Eddie!

Salesman, Ed was great! Efficient and didn’t haggle me!

Great experience 👍 👌 👏

Ashlynn was very helpful and her attitude was delightful. Thank you for being great

We purchased a couch from Ashley Furniture about a month ago, and while our sales associate was great, the delivery process has been an absolute nightmare. I would not recommend this place to my worst enemy. On our scheduled delivery date, we only received part of our couch—without any prior notice that it would come in multiple shipments. We were never informed that a key piece was on backorder, and when we reached out for answers, we were met with poor customer service and a complete lack of accountability. I got multiple different excuse as to why the actual couch was not delivered, ranging from back order to quality control. At the end we figured out the entire order had been in the warehouse since earlier this week. Not only did Ashley’s and T&T Distribution refuse to take responsibility for their error, but they also refused to provide me with their delivery policy. I kept getting the runaround from both companies, with no one willing to make it right. Instead, I was told that it was my responsibility to either come pick up the missing piece myself or wait until the next delivery window—despite having paid for shipping. They won’t adjust the delivery fee or offer any sort of compensation for this massive inconvenience. Save yourself the stress and shop elsewhere. Once they have your money, customer service is nonexistent.

Molly was an absolute joy to work with. She was very patient and answered all of my questions!

Eddie was great to work with. Not pushy at all and more than happy to make sure we were satisfied with our purchase. We'll be back for more soon!

Eddie was absolutely amazing! I can't wait to come back.

Second rodeo working with Eddie! He is not pushy and gives his honest opinion. He is knowledgeable and honest. Made the furniture buying experience easy. Would highly recommend! Thanks Eddie! -Camyell

Eddie French was the absolute best. His energy is everything. He keeps it honest and gives his honest opinion. I would highly recommend if you are looking for furniture. I will be using again.

The best experience with April . Outstanding job

Wonderful experience, Eddie was very helpful

Eddie French was the absolute best at Ashley Furniture Outlet in Fredericksburg, VA. So sweet, so personable, so funny, so efficient! It felt like meeting an old friend the second we walked in. We talked about our families and he was so kind to us and our kids. 10/10 wonderful experience. He didn’t pressure us whatsoever and guided us to buy the best sofa set. Showed us a variety of options and really took his time getting to know us and our needs. We loved you Eddie!! Thanks for everything! 🙂

Enjoy my experience @ Ashley Outlet I was treated by Ms Tiffany very well love her personality, thank you for all your help

Tiffany was amazing! We came in first to look around and found an option that was on back order so decided to come back and when we did come back we found a different option that was better for us. She even had been looking before we came back. Super friendly and helpful!

good

Tiffany was amazing through out the entire process!

I just recently bought several pieces of furniture from Ashley. The experience was like no other. Never have I been made like the most important person in the store from the moment I walked in. Never did they make me feel as an annoying customer. I want to give a shout out to TIFFANY. Your willingness to find me exactly what I wanted and needed is unmatched by no other. I will definitely be looking forward to doing business with you again.

Low stress environment and easy transaction process. Great experience, at least as great as you’ll get buying furniture.

Tiffany was kind and had outstanding customer service!! Thank you 😊

Tiffany was a delight! She was very helpful and made sure we got all of the things we love and more!

If you come in make sure you get eddie french to help you out great guy even better prices

Thank you Tiffany for exceptional service. We appreciate your attention to detail and going above and beyond to assist us with finding our daughter a dresser and book case to complete her room. We appreciate your assistance and thank you.

Eddie French was great. Great salesman

Chris was very nice and informative! The checkout easy.

They have a good selection of all price ranges. We bought a sofa and ottoman. Our salesman, Chris, was AWESOME! Extremely helpful and patient as we tried almost every sofa several times. We even had one picked out and paperwork started then realized the back cushions were attached to the sofa, which neither of us like - so we had to sort of start all over. Wonderful guy! Knowledgeable and quick to get an answer for us if he didn't know. Couldn't ask for a better experience or salesperson!

Tiffany was great! Very happy with our purchase!

Easiest process of buying furniture I have had in a long time! April was amazing! She was not a “pushy salesperson” and was so helpful every step of the way. I am so happy I stopped here and as fate had it met her.

very nice people and helped me find the best sofa

Friendly efficient service. Knowledgeable sales manager. Plenty of options. Would recommend.

Eddie French was a great salesman. He listened to my needs and wants and showed me 2 couches to start off with that both fit what I asked for. He even found the perfect recliner for my husband. Our family is happy with our purchases and the costumer service at this location was great. The delivery was as promised. Definitely will shop here again.

Eddie French helped us and he was great. Eddie made us feel at home and was so nice and welcoming. We'll definitely be coming back to see him again.

Came here to check on a bedroom set and a couch that I saw online. Eddie greeted me with a smile, followed by exceptional service! Got me a better price on the furniture than I expected and he was spot on with design input. If you come here make sure you ask for Eddie!

Eddie French was super helpful and patient

Awesome job!!! Used him many years ago and came back for he is honest and helpful

Great salesman and easy purchase.

Eddie French was very easy to work with, knowledgeable and enthusiastic! He made my purchasing experience easy and understandable also had fun doing so.

Stephanie was very helpful in fielding g me get a recliner, and a great person to chat with during the process

Dealing with Eddie French was just a pleasure. He is knowledgeable, accommodating & a real professional. We are one satisfied customer.

Had such a great experience getting our bed set from here!! Chris and Eddie helped my partner and I out tremendously with the whole process. They were knowledgeable, friendly and even went above and beyond to break down and load up all our stuff into the Uhual for us. We really appreciated all of their help. Thank you for everything.

Great help and Service From Eddie French

Amazing experience. We found a perfect ser with Chris being the heroe we needed. Rockstar!!! Great savings!!!

Chris went above and beyond the make my home furnishing dreams come true. I am definitely thankful for him and the wonderful, caring and amazing customer experience. I will definitely recommend my friends and family to shop here at Ashley

Great store with great service. Chris is a great salesperson.

Eddie French was very knowledgeable and helpful with the purchase of a new mattress. Thank you

Eddie was super helpful

Eddie French was the best buying experience I have ever had! Have the best suggestions, active listener, product knowledge was impeccable, and finished in a timely fashion. WOULD RECOMMEND!!!!

Communication issues

Huge shoutout to Eddie French for helping us find the perfect couch and for being so patient yet so energetic with us throughout the whole time we were here today. Definitely gonna be coming back for our recliner!!

Very pleasant and knowledgeable. Her mission was to please my taste and she did. I will return for future shopping .

Nisha at Fredericksburg was a great help. I’ll shop there again

Eddie French helped us find the perfect mattress. He assisted us in our needs, was very helpful and very respectful.

great customer service from Eddie and Chris!

Eddie French was amazing today

I had a wonderful experience first time ever coming in a furniture store.I was helped but several people Alex, Joshua and Stephanie and was in and out very fast loved that part very much!! They were all very polite and super helpful with explaining everything for financing! Will definitely be back soon!

Eddie was great I showed him the picture of my dinning room and he matched me with the right table please pick him when you come to the Ashley outlet.

Adam and Eddie both work over time to make sure we had our entire house furnished. Even passed 8:00. If you are in the area definitely work with those to guys

Eddie is awesome! Great customer service! Will recommend to anyone!

Horrible! They made me sign an electronic agreement super quick and never explain all sales are finals and the mattress I purchase is not even available . I have to wait two weeks for the new lote, I asked to cancel a week after purchase and they said it has to be up to corporate the approval. Very disappointed I don’t want to purchase with them anymore but they won’t give me my money back . I feel trap.

We worked with the associate Josh, and he was very helpful and attentive for all of our home furnishing needs. 10/10 recommend!

Ashlynn was nice, personable and easy to work with! She was able to answer all of our questions with ease. We were able to purchase our dream couch quickly and easily and we are so excited!

Chris did a wonderful job and most of all was patient and not pushy!

Nisha is truly a professional with excellent customer service skills. She was very knowledgeable and helpful. We will tell all our friends and family about her.

Wonderful service great products and selection was easy. Shout out to Stephanie for helping me with my selections!! 😊

Mr. French was very helpful and accommodating. Knowledgable and realistic about what you need and what your budget is.

Eddie French assistance was very helpful, he was attentive and made the experience more enjoyable:)

Josh was amazing he was very knowledgeable and professional he waited patiently until I made the best decision for my home .

Eddie French was the worker that assisted us and he was great! Answered all our questions, explained everything well, showed us all options and guided us through the process.

Stefanie was very helpful, kind and friendly. She found us the exact barstools that we were looking for. Thanks Stefanie!

We recently purchased a bed from Ashley Furniture, and the experience was outstanding! We highly recommend Ashley Furniture to anyone looking for high-quality products and exceptional customer service! Adam, was kind and knowledgeable. He guided us through the process with professionalism and made it easy to find exactly what we needed.

Great fast service very patient

Ashllyn was a great representative, very respectful, not trying to push us on anything and extremely helpful. Great experience.

Eddie French was awesome 👌 I would highly recommend him to all my family and friends.

Eddie French did a great job. Purchase was easy. Update: This store is a rip off. They try to sale leases that are not worth it. Then have a trouble no return policy. Customer service by the front end staff especially Ashley is horrible and unprofessional, need additional training. No one answers the phone when trying to call.

Had a great experience today with Eddie French

Eddie French was our salesman. He was such a pleasure to work with. Great customer service. Keep up the good work.

Loved the quick and easy process of buying a sofa here! We came in several times to compare prices and models and each time it was a pleasant experience.

I have never written a review for anything. Worst customer service. I have been waiting around too long so I DIDN’T want the products anymore. I emailed manager to ask refund and she said “OK”. Literally just “OK” on the email. I have not heard anything for a week and sent follow up email. She said “detail sent to voice mail” which I never received. And now telling me that you only can offer a store credit?? I really don’t wanna deal with this store. How can I get my money back? It’s been two month, nothing resolved. I will call to headquarter or bank, will do anything. I DONT WANT TO DEAL WITH THIS ANYMORE!!!!!!!!!!!!!!

Everything was amazing. Ashlyn was a perfect host.

Joshua was great

I started my furniture purchase journey with Adam on Saturday evening. I needed to double check the measurements of my space so I went home with a plan to return on Sunday. I came back, Adam was busy giving excellent customer service to another customer but he tagged in a friend, Eddie, who also provided great customer service. They, both, were professional, friendly, and knowledgeable. I'll probably be back to spend more money. Lol. It was such a seamless process.

Stephanie did a great job helping us at the Ashley store! Highly recommend

Chris is an excellent Customer Service Rep. Very attentive without all the pressure!

Ashlynn was very professional, kind, and courteous, as she helped us to purchase new living room furniture. My husband and I were a little leary about the whole process, however she ensured we had a seamless process,.

Josh super great guy! Helped us get a dinning table and gave us many options to choose the best one ! Great salesman !!

Josh was amazing !!!!! Great salesman ! Very informative! Many options given !

The worst service ever. I bought a set of end table and cocktail table but paid each one separately . The delivery company broke my end table. When I did speak with Ashley they offered to give me a $50 card for the table that was $109. Then when I did not take that they offer to take the set back but wouldn’t let me keep my cocktail table. I also asked could they atleast pay for half of what I paid for the end table they said no. I also asked could that put the $50 toward my bill and they said no.

Eddie French service was excellent!!! Quick, fast and easy to work with. If i need anything else i’d be sure to come back to him.

Stayed lat to help me. Awesome!

I came here just to window shop. I wasn’t expecting to save so much. Steve Humphrey and Eddie French were super friendly helped me out so much and helped me save hundreds😁

Sales associate Eddie was excellent at helping me find exactly what I was looking for within my budget. 10/10 would recommend

We are repeat buyers. The quality & price are hard to beat. Steve was very knowledgeable, helpful & friendly. We were totally satisfied & highly recommend them.

Nisha took good care of us. Great customer service!

Josh answered all of our questions and did an amazing job helping us with our purchase. Thank you, Josh!!

Just had the best experience shopping for furniture. Eddie French hooked it up and made our purchase fun and simple. He really knows his stuff and was able to answer all of our questions. Will definitely be back for more when the time comes. We really appreciate the fantastic customer service 🙏💪

Eddie French is very professional and provides the best customer service as well as all information on the furniture. Thank you Eddie 😃🤗

I had a good visit at Ashley. Joshua was the man that assisted me. Told him I was looking for a couch and love seat. He waited patiently while I looked for what I wanted. Looked around about 15 to 20 minutes, then found the set I wanted. Everything went real good. Joshua did his job well. Thanks

Joshua did a great job helping us find just the right mattress. Very patient and knowledgeable

Eddie French was amazing!!! He was so helpful, knowledgeable and involved. We got a great deal!! Thanks so much!! Definitely recommend!!

Ed did a great job helping me find the pieces I 💕! It was late in the day, but he gave excellent customer service!

Eddie French was great! Very knowledgeable of all the products and helpful finding what we needed. It was considerate and thoughtful too!

Friendly and professional service from sales associate Dawood. Found exactly what I needed.

Chris was extremely helpful in finding a loveseat and recliner, even after changing my mind about 3 times. All the staff was friendly.

Would recommend. We worked with Eddie French. He was very knowledgeable and helpful in our shopping process! We will be back to this location.

Great experience. Eddie French helped my wife and I at every step of the way making it very painless for me!

Nisha was great to work with!

This was my first time here and Elijah made me fell welcome and was very attentive to what I was looking for Very Good customer service

Eddie French squared me a way on a good deal on a sectional couch today

Elijah was our sales representative. He was very friendly, helpful and knowledgeable. Thank you Elijah!!!!😊👍🏼

Wonderful service. Had what I was looking for and of course you can't beat the prices. Chris was my salesperson and was super helpful and attentive.

Eddie was fantastic and answered all questions! Very welcoming and professional!

Eddie French did an outstanding job. His customer service skills were on point and he treated like family. He knew the products and was very detailed and friendly. Wish there were more stars to rate him and my experience here.

I went to Ashley and was met by Eddie French. He was very knowledgeable and patient with me. I bought a Purple mattress and can’t wait to receive it. If you go, please ask for Eddie he will answer any questions and he was extremely friendly. A lot of times I go to places to buy things and they are very unwelcoming and rude; just trying to make that money. Eddie definitely DID not act like that. Go see him, he is great!

Very efficient service, we were helped by Chris and Josh from the Fredericksburg store. It was great. I would recommend this store and and either employee if you're thinking of buying furniture from Ashley's. We purchased it free and clear, so the process was fast. Thank you Chris and Josh.

We’ve been working with Ashely furniture since we moved here early August. We visited the store, recieved the things we were looking for and were super content with service. From the following day on, it’s been nothing but headaches. Parts of what we ordered missing, on back order etc, upon delivery things were broken, in excess, missing… we ended up settling for different colors for the boys beds than originally ordered because they didn’t have what we ordered, and then one of them came broken again, the boys were sleeping on a mattress on the floor for over a month.. now when our queen frame arrived it came broken, we requested it to be repaired by a tech, after much resistance, they agreed. We had an appointment for this morning, the guy never knocked, but said he was here and no one was home (also gave the wrong house color when challenged..) we spent thousands of dollars on products from this store and have been met with lies, bad organization, delivery guys who are dropping furniture down, messing the walls up, breaking our key hanger, occasionally one of them reeks of weed. And the inability to hold a good reputation for supposedly solid furniture that arrives with cracks, chips, dents. We will never buy from Ashely again. They have a mission to sell what they can and not follow through with good service once they have sold stuff.

Adam was awesome. Very helpful and made sure we were sure about our purchases. We will come back to do the rest of our house. Darrell & Nikki

Very helpful people and nicely behaving specifically theses two gentlemen Dawood and Elijah

Eddie French was super helpful in our shopping experience. He let us browse and look around before we had any questions. He was so easy to talk to you and get alone with. He helped us understand every step of the buying process. I highly recommend Eddie in your next purchase.

Eddie French was amazing. He helped us get the best deals and alternatives without pushing the sale on us. He was able to break everything down for us and make sure we were comfortable with what we were purchasing. I highly recommend talking to Eddie the next time you come in.

Nisha and Rachel were very professional and courteous. They were very helpful.

Elijah was extremely helpful and gave us the space to shop without pressure.

Carne in looking for a new mattress, Eddie French came to help us out, very knowledgeable, funny, engaging and a pleasure to work with!

The Ashley Outlet store in Fredericksburg is the best Ashley I have shopped at. The team here are very polite and helpful. My sales person Adam was very helpful and went the extra mile to make sure I got what I actually wanted. Highly recommended.

Elijah and Rashadeen took great care of us 10/10 go see these two they will help you find exactly what you are looking for and very pleasant to work with

Joshua was excellent! Made the furniture buying process fun and easy. Recommend to anyone looking for new furniture.

Go in there and see Eddie, he is the man… you know that Go sign in Monopoly? That’s Eddie, don’t Pass Go! He’ll get you what you need!

I recently purchased a recliner from Ashley Furniture, and I couldn’t be happier with the experience, thanks to Eddie. From the moment I walked in, he greeted me with a warm and professional demeanor, making me feel welcome and at ease. Eddie’s knowledge of the products was impressive, and he took the time to understand exactly what I was looking for, offering valuable suggestions without any pressure. He walked me through various options, explaining the features and benefits of each recliner, ensuring I found the perfect one to suit my needs. Eddie’s attention to detail and genuine care for customer satisfaction made all the difference in my decision. The entire process was smooth, from selection to purchase, and I truly appreciated his patience in answering all my questions. Eddie’s exceptional service is a rare find these days, and I highly recommend him to anyone looking for quality furniture and a top-notch buying experience! Thank you, Eddie, for making my recliner purchase a great one!

Our salesperson, Nisha was so personable, courteous, professional, and a joy to talk to.

Eddie was fantastic to work with as we purchased our furniture. We walked in with an idea of what we wanted. His energy was great and he knew the products he was selling. Would recommend to friends and family who are in need of furniture.

Eilah was very knowledgeable and very helpful. He was very patient with us.

I was greeted immediately upon entering the location. Joshua was able to assist me in finding what I was looking for and able to address the concerns I had. Overall the visit was great. I was in and out within 45 minutes.

We received excellent service from both Kevin and James the assistant manager. They help us find the furniture that met our needs and made the purchasing process very smooth.

Eddie French was the perfect salesperson who was extremely knowledgeable about the products and very energetic for a business closing in less than an hour. Extremely attentive and focused on showing us exactly what we asked for. Couldn’t have asked for a better experience.

Eddie was very attentive and helpful in my search for a new living room set. He was patient as I tested many different styles. He didn’t add any pressure to purchase. Very easy going.

Great experience with Eddie. He helped my better half and I find the perfect mattress and bed frame! Eddie listens very well accompanied with world-class customer service. Thank you Eddie for making this a simple and painless experience

My boyfriend and I came in looking for an upgraded mattress. We did not know where to begin our search. We were greeted by many people around the store. Eddie was one of the people who greeted us and was very pleasant, outgoing, and friendly. He quickly assessed our needs for a new mattress and found us the perfect one within minutes! He also listened to our likes and dislikes and led us to the perfect bed frame as well. Josh also was very helpful with our final paperwork. If you visit this location, do yourself a favor and ask for Eddie! You will not be disappointed.

Elijah was very helpful and knowledgeable. I would definitely come back and purchase from him!

If I could give zero stars I would. This store's customer service is absolute garbage. My husband and I purchased a dining room set during their "Labor Day Sale" where nothing was on sale and after tax and delivery, the total came to a few dollars shy of $2,100. This was a new product purchase and not an "as is" product from the outlet. During the entire sales process, Tasnia (I think this was her name) and I spoke at length about the table, chairs and bench. When we went to pay, they took my husband's card at the back, chest high desk and had him sign their electronic signature ipad for the card purchase. And I quote, "I just need you to initial here and sign here." We never saw an actual copy of the quote or receipt prior to the sale except for the sheet of paper that she had with her and was writing the product numbers on during our floor walk. Fast forward to delivery time. The day prior to the sale, we were called asking if we meant to buy the regular height bench since everything else was countertop height. Nope, that was your error. Ok, moving on. Thanks for fixing it and not charging us more since your store messed up the item. The day of delivery, the 2 man team unloaded everything in the street and brought it upstairs to assemble the table. The bench and chairs were already assembled. After they sat the table up. I noticed that it was severely wobbly. As if their legs were different heights. When I mentioned this to the delivery team, they told me, "I don't know what's wrong because it's put together exactly. Your floor must be off." Um...no. I told them that the table we just pulled out of that room was not wobbly on the floor, my floor is not uneven. The team doubled down that my floor was uneven and then proceeded to slide the table along my floor attempting to prove that my floor is uneven by wobbling it in different areas. Guess what didn't change? The wobbliness of the table in all areas of my floor. They called their dispatch and we called customer care and were given 2 options. They could either leave the chairs and bench and redeliver a new table or they could take everything and redeliver all new everything. I opted for them to take everything. Then customer care asked if I wanted them to bring the same chairs and bench back when they redeliver a new table or if I want all new everything. I told her that since they had unwrapped all the chairs and the bench and were not rewrapping them, I did not want chairs that had been damaged on the truck ride back to be redelivered to my house. After they left, I measured my entire kitchen floor with a level and lo and behold, found no issues with my floor. Talking with my husband we decided that we would cancel the order because we did not want to have another table delivered by the same team just for them to tell us the same thing and I didn't really trust that they were going to bring new chairs. The whole thing seemed off to us. When my husband contacted Ashley's they told us that the sale was a final sale and that we were only going to get store credit for the $2,100 sale. WHAT!? The person he spoke to said that they would request the corporation to give us the refund. Yeah no. That's not ok. They then called back a couple days later from the store and told us that what he signed is a binding contract that stated it was store credit only and they were not legally bound to disclose that to us. WHAT ON EARTH!? Yes. You absolutely have to tell someone that what they are signing negates their ability to cancel/return a sale when they DON'T HAVE THE PRODUCT. The gal on the phone then told my husband that she represents corporate and she would not be issuing the refund. Cool. We've filed a claim with our bank and will be retaining a lawyer. This is HORRIBLE customer service.

Mr. Eddie French was an exquisite representative for the Ashley furniture Corp. We highly recommend his.integrity and most handsomely promoted Ashley's policies for proper caring and assurance of support in being satisfied in purchasing.

I like the staff here. They work with you and your budget and don't rush you either. Rooster especially was great and gave great input too! He's like a friend who helps to lay out your options and helps you make an informed decision. :) I definitely expect I'll head back soon for other items. =) Thanks for being so helpful and friendly!!

Eddie was extremely helpful! Super friendly and knowledgeable. Heard exactly what we needed and found it. Finally getting a new sofa and loveseat, thank you!

Great service and information about our mattress quest. Thanks Rooster for all the information and experience and demos. Elijah, you were awesome getting us narrowed into our choice. Keep up the great work guys! A real team effort!

Eddie French is the BEST! He was so knowledgeable and helpful! He is the best salesman ever! Thank you for being a true King!

Eddie French is super amazing! He helped me get my furniture for my living room and it is the best and accommodates all my family. He rocks!

Customer service was awesome, Eddie French was detailed, honest and very knowledgeable!

Rooster helped us from the start and was FANTASTIC!! So helpful and kind! I had my son with me and he was super understanding of him crying and needing to be fed! PLEASE ask for Rooster when you come here!

Eddy worked with me and got everything I needed for moving. Also getting home delivery and free installation as well.

Eddie French was awesome! Thank you so much!!

Service was good - Dawood was willing to look up different things for us and answer various questions. We're so excited to use our new chair!

Taissa was a great help in purchasing our furniture

Elijah was super friendly and helped me get exactly what I wanted. We spoke over the phone and he had my sale written up before I came in so that I could be in and out in no time. I highly recommend Elijah if you're looking for someone who truly wants to help you.

Staffs (ALL OF THEM) are very welcoming and nice. Dawood helped us find stuffs faster and he answered all our questions. Along with Fayth, they just are very friendly and helpful.

Miss taissa was amazing!

Dawood and Edie were very helpful and answered every question.

Thank you Elijah for helping me get my first big girl couch!

Stephen was amazing very helpful and knowledgeable on all items to counches and pillows great guy to have working here

Stephen was inviting and absolutely incredible at helping me locate what I desired within Ashley Homestore Outlet. He provided information pertaining to several different choices which assisted me in making my decision. He was patient and professional throughout the entire exchange. I would undeniably recommend coming to visit him and the Ashley family!

So so. We were ready to get my home furniture because here you can "Grab and Go." But if you do, take it at your own risk; they do not wrap it or provide materials. They have some of the furniture at the regular store, too. It's better to shop for cars than furniture here. They don't even give water!

Stephen, Rooster and the entire staff was helpful and friendly. We got a good price on a sofa and love seat set. Thank you Ashley Outlet!

Very helpful salesman "Dawood" , did a great job explaining every detail of the product that we selected. Thank you guys.

Eddie was AMAZING. He wasn’t your typical salesman trying to haggle you. He was upfront and honest. He took our parameters and budget into consideration and showed us realistic options. He helped us pick the right couch that our fur babies won’t mess up! Loved he mentioned the 5 year protection plan too!! He was amazing to work with and we will definitely be back for any future furniture needs!

Eddy was amazing! So helpful. Took his time to explain everything and answer every question I had. Didn’t get annoyed even though I asked a million and one things. Ended up leaving with a brand new couch!

Elijah, Rooster and Olivia were the best, at making sure I walked out today with not only a piece of furniture but one I actually wanted. They spent plenty of time really making sure I got the best possible deal for exactly what I wanted. Selection here and price points are unmatched anywhere else even on line. Highly recommend!

Very patient... very helpful

Eddie French helped us out tremendously with the purchase of our new sectional. He was so patient and walked us through the whole process.

Amazing customer service very good price over all great experience. Thank you Dawood!

Elijah is the best salesman that we have ever delt with. He is very direct and very helpful and straight to the point. His customer service made us love the store. The selection is very decent. So many beautiful furniture on sale since this is an outlet. Because of Elijah, this will always be the first store that we will hit when we're looking for furniture.

Rooster amazing very knowledgeable !! Worked amazing with my partner and I. If I could give 100 stars I would. I am so pleased with the service I received!

I had a great customer service interaction. Rooster was a great sales representative to work with. I will make sure to always go to him when I'm looking for furniture for my home. Couldn't be happier.

Excellent customer from Dawood. Very knowledgeable and explained in detail about Ashley Furniture product and warranty.

Amazing patience with us as we decided on furniture and colors. Elijah was awesome! We will be here again without a doubt

Eddie French was absolutely amazing. He was so attentive and really made our purchase experience wonderful. He took his time and made sure we found the right sectional for our family. To add, delivery will be in the next couple days. Thank you, Eddie for your help! My new couch will be so comfy like getting a “hug from a couch.”

Eddie French was an amazing sales person and costumer service. He was great help!!

Elijah greeted us instantly and stay hands on to help us find exactly what we needed and when we need it by. Thanks

Absolutely an amazing experience with staff, it was so easy and I’m very pleased.

Eddie here is fantastic and really helped me figure out what couch I needed .

Rooster was great and what a fun name!!!

Rooster was awesome!!

Had a great experience at Ashley outlet with Steven and Tiasa. Both very helpful and friendly! We will be back to see them in a few weeks!!

Steven is awesome and thorough in his explanation. Great inventory as well. Very impressed!

Dawood was very polite and helpful helping us get our choice sofa

Eddie was great! Hands down the best experience. Won't buy from anyone else!

Had a great experience with dawood! Definitely will be coming back

Nisha and Stephen were great with helping us pick out our furniture and loading the furniture. They were very respectful and extremely knowledgeable. Great store!

My husband and I were helped by Stephen and he was extremely knowledgeable about ALL things furniture related! I would recommend anyone interested in buying to consult him because he knew everything from different financing types, to delivery schedules, and more. 10/10 experience.

Smoothly done. Appreciate Steven’s assistance.

Rooster is hands down the BEST! Amazing customer service, he made me feel right at home the minute I walked in! Helped me find exactly what I needed in a matter of minutes! I had one of the best experiences in Ashley’s today because of him!

Ended up coming in twice in the same day. First time, Elijah helped me find some end tables. Super helpful and friendly. Second time in, Fayth helped me with purchasing a sectional. As we were inspecting it, we found a hole in the back of one piece. Rooster was able to check the warehouse and arranged for us to get a replacement at the same time we pick up the couch. Everyone was very friendly and helpful. Will definitely be back!

Elijah was great with answering questions and working with me for my first time buying a couch!

Taissa was very helpful, yet very low pressure and we ended up with a living room set, dining set, and Baker's rack for our new beach house! All the staff were very pleasant and I'm sure we'll be back for more!

Rooster (our salesperson) was fantastic. He was very knowledgable of the products. He was not pushy at all, in fact, he wanted to make sure that we had exactly what we were looking for. We will definitely come back to see Rooster for our future Furniture needs. Thanks!

Eddie French was super helpful and did not make us feel like we were being rushed at all! He made sure we were happy with what we were getting and made sure we knew all of the pros and cons for each item we looked at.

Purchased a sofa today. Dawood helped tremendously - came in on his off day to help us.

Eddie French was excellent. He had a lot of patience and understanding of what we were looking for. He was terrific at helping our entire family. Specially, the kids find the furniture in their rooms

Easy going, and great experience. Stephen did an awesome job helping me find the perfect chair

We had a great salesman (Eddie. French) quality and service was great!

Dawood is a great salesman! We really liked how helpful he was with us! I love Ashely Products!

AVOID AT ALL COSTS! Eddie French lied to my family about what was in stock, when our items would be delivered and about the protection plan we purchased. It's now a month past our original date we were told by Eddie of when our furniture would be delivered and we are still missing furniture. The first day everything was supposedly coming. Then only half showed up. And the general manager informed us that Eddie sold us items that are no longer made and not in stock. The second delivery day (two weeks later with same items ordered but in different color) one of the beds arrived with a broken side board. Set up our queen bed wrong and broke a drawer in the process and we are still waiting for their "techs" to come fix it. Every time their delivery company has come in our house they have caused damage and were hateful about it when brought to their attention on the second delivery. The general manager (Rasheed)was initially helpful at the beginning of the issues but has now failed to call me back with promised information twice. The head of the delivery company (Inmar) promised they would send somebody out to fix the issues by today, But nobody showed up and now he doesn't answer the phone. Absolutely worst experience with any customer service in my life from these people. This is the type of place where the bad reputation of salesmen comes from. Again, avoid at all costs.

Rooster is GOATED. I love his energy and how helpful he was! Thanks rooster ! :)

Tassia was kind and helpful!

Eddie French was pleasant to work with.

Stephen, Rashadeen, and Olivia; did a wonderful job helping me and the family with our new mattress and living room set. Great prices and positive atmosphere!

Rooster should be employee of the month, very very helpful, was always there when questions need to be answered. Will be recommending in the future.

We were looking for a very specific table and Eddie French took the time to search and give us options we liked

Elijah....very pleasant and helpful!!!! Awesome sales person

Picked up some new furniture at a good price. Eddie French and the other staff were helpful, polite, and professional.

Stephen and Nisha were awesome! They helped our family to find the perfect bed set for my daughter. It was such a smooth process and great experience!!!

Very satisfied. Super easy process

Neil/Rooster provided excellent customer service, he was very helpful and addressed all my questions and concerns!

Elijah and Eddie the manager were amazing 🤩

Stephen was very helpful and informative. He was not overbearing and pushy like most salesman at furniture stores. Left an extremely good impression that makes my wife and I want to return and make a purchase.

Neil Olivia Elijah Stephen are the best people ever they stayed later to help me and my friend out and took care of us also helped us load up my furniture the greates furniture experience of my life. I really do thank you alot.

Good quality furniture at great prices! The staff was amazing and ensure we got our items delivered on the next business day. The minute we walked in the door Faith greeted us and pointed us in the direction of exactly what we were looking for. We got our entire living room updates for a fair price.

Faith, Steve, and Rooster were awesome. They really went the extra mile.

Eddie went above and beyond, and provided us with some excellent recommendations. He also made the shopping experience easy while we had our 2 Littles with us (my 6 y/o even asked if we can go back to visit him:)

Stephen and Dawood provided excellent customer service on my purchase as well as my brother's. They took the time to listen to our needs and concerns and provided us with options. Stephen has helped our a few time before with our purchases and does not disappoint. Exceptional customer service.

Eddie French did an amazing job. Very personable guy and it was a pleasure working with him!

Stephen was such great help to me during my visit. He allowed me to look for specific things that I had in mind and let me know what the best options would be. The selection was also amazing. Will definitely be coming back.

Eddie was great! Very transparent with the buying process and knowledgeable.

Eli was wonderful and very informative. He was able to save us money by selecting deals from the wide variety of furniture at this place definitely recommend.

good service

I wouldn't recommend Ashley furniture store in spotsyvania va to anyone! Post covid this store still has major STORE ISSUES and not keeping its word on furniture delivery. I purchased a bed( with cash) under the impression that this item would be available for pickup on the agreed date. (My mom is traveling to Fredericksburg) I now have to put her in a hotel in which its costing more money, they're claiming it's store policy not to issue refunds. Ashley claim to have Happiness Guarantee policy. Again I never received my furniture and I have to wait until next month to receive my money. I wouldn't recommend Ashley furniture store especially in Fredericksburg to anyone! BC

Taissa and Rashadeen were amazing to deal with they made picking out what we needed so easy! Thanks for having great employees like them!

Great environment. Nisha and Elijah are exceptional sales professionals and will take care of you.

Eddie did a great job helping me with the bedroom set

Great service from Ms. Taissa and Ms. Olivia

Eddie French was excellent. He accommodated our extended timeline and provided a seamless experience.

Eddie French at the Ashley Outlet store in Fredericksburg VA is great. He help us find a mattress. He was very friendly and detailed. We appreciate the service.

Deangelo and Stephen are very knowledgeable. Answered all of my questions accordingly. They are amazing sales people!

We were trying to get mattress because we have back problems

I really enjoyed shopping at Ashley with Taissa. She was so friendly and helpful and very knowledgeable and helped me make a great decision. We're very happy with our purchase and will definitely ship here again and request Taissa to help us. Highly recommend. 5 stars

Doward and Eddie 10/10

Had a wonderful experience with Taissa! She was very helpful and professional. I found exactly what I was looking for. Glad I came here today !

Eddie French was great. He helped my family pick out a mattress that was both affordable and worked for us. He was very professional and was honest about our financing options. He also was able to get our delivery in quicker than we anticipated. Thanks again Eddie

Update to my review: I’m really quite frustrated that I had to keep calling the location to figure out where my order was. Although the first portion of my delivery was fine- the second portion i had to keep calling. Apparently my order was sitting in the warehouse and Ashley had “attempted to call me” but it was the wrong number, which doesn’t make sense since they had the right number for the first delivery. They told me I can pick up my order as it is ready- but i had paid for delivery! Now instead of trying to make things right- they’re making me wait an additional 5 days for delivery that I paid for. If i had not called in today, my order would’ve been sitting there for another week! And it wasn’t a large order or anything- but just a twin mattress. Disappointed with the customer service i received and will think again before purchasing something from this location. Eddie French did an amazing job! We came in for a patio set and ended up buying a mattress. He was very professional, honest, and gave us a great deal. Thanks again Eddie!

High quality furniture and affordable prices. Salesperson Elijah was very helpful!

Elijah was a very pleasant and helpful.

Stephen was very helpful when me and my sister were shopping for a couch!

I had the most friendly and professional sales person named Taissa. She was patient and showed my husband and I the type of sofa we were looking for. It was a pleasure doing business with her.

Nisha was amazing. She helped us pick out all the furniture we needed for our new home. We would absolutely recommend any of our family or friends to come here and specifically work with her! Thank you Nisha!

Super helpful and easy to get in and out with what we wanted. Thank you Stephen and Rashadeen!

Eddy french. He was a great salesman very nice and helpful love talking with him,keep up Eddy you are amazing!! I love shopping at Ashley Outlet You all rock!!!!

Stephen is very friendly ant great service

Taissa was a great help nice place!

Eddie French will give you the best bang for your buck and was just an overall likeable guy. Great businessman mindset while not being pushy like your expected furniture salesman to get the deal done!

Eddie French is definitely your guy. He was so personable. He was thorough in making sure we understood the financing options and clarified all the questions we had throughout the process, and made it enjoyable.

Elijah was incredibly helpful and very knowledgeable! I had a great experience!

D'Angelo was helpful on our search for a new recliner! Would highly recommend him!

Deangelo was amazing and helpful!!!

Good furniture selection to choose from. Professional associates who understand how to respond to customer needs. Enjoyable shopping experience.

I visited this location and had an awesome experience. I was greeted by Deangelo as soon as I stepped into the store and he assisted me the whole time I was there. He was pleasant to work with and made my purchase process extremely easy. I will definitely visit this location again and advise you to do the same for any of your future furniture purchases.

Taissa has been a great sale woman and you guys should ask for her when you come to the store.

Mr. Eddie is a phenomenal Manager, he was very helpful!

Salesman Eddie French was very kind and helpful but not “pushy.” We found what we were looking for.

Elijah was great to work with. He gave me space to search their inventory and quickly answered all of my questions. Great experience

Eddie was amazing. I was looking for a very specific type of dining table that I hadn't been able to find anywhere else and he came up with 2 great options for me.

Eddie French was outstanding sales rep. Very knowledgeable and helpful. Thanks for the help with our purchase Eddie.

Eddie French was great during our visit at the Ashley Furniture Outlet. Highly recommend him.

Eddie French was SO helpful, friendly, knowledgeable and personable! I went into the store with a set budget and he helped me find exactly what I wanted and needed! Highly recommend!

Really cool they have the BEST recliners at the BEST prices. Dawood helped us a lot and was very knowledgeable.

Did not expect to purchase was just looking. They just happened to have what we were looking for. Our salesman was awesome and took good care of us. Will be sure to return, just to look!

Great experience and customer service at Ashley Furniture outlet with Eddie French! He pointed us to exactly what we were looking for and set us up with the best deal possible! Recommend Eddie for anyone in the market for Ashley furniture!

Neil did a great job! We found a great couch. He was very informative but also let us shop around and was not crazy pushy. He helped us out with our warranty and answered our questions. 10/10 and would buy with him again.

My exeprience was awesome, quick and to the point, Deangelo was super friendly and to the point, helped me out by searching up 3 different living room sets, and got me one that I can pick up in just a few days, my experience with Deangelo was seamless and easy and it’s always nice to work with someone who takes pride in their customers and the extra time to smoke sure they’re satisfied with their purchase when they’re big ones like furniture, and I would absolutely recommend Deangelo to anyone looking to buy some character for their home!

Me and my partner came in and Elijah immediately approached us with the best customer service, he made us feel welcomed and helped with any and everything we needed. We appreciated the service and will definitely be back in the future. Thanks Elijah!

Elijah is the best of the best I need a recommend him because he’s gonna be the person that’s going to get me and my son‘s furniture so I need to recommend him thank you Elijah. He is more than five stars. I give him like 100 stars 1000 stars

I had a great experience at this store! The staff was very friendly and professional. Deangelo helped me find the items online that I saw in the other Ashley store where I couldn't get any assistance. Items were in stock and available for quick delivery.

Great loved it

Eddie French was amazing very pleasant knowledgeable and a pleasure to work with. I will definitely return and tell my family and friends about Eddie French at Ashley's.

Elijah was great in helping us narrow down our choices for a new couch and made the process very easy and understandable.

Elijah did an excellent job with talk to us about the finance options.

Quick and easy transaction. We came in knowing what we’d like to purchase, but had a few questions. Eddie French was quick to gather the information we needed, demonstrated his expertise, and handled our transaction with efficiency and professionalism. Thank you!

Eddie F was very helpful! Greeted us, let us shop, checked in for questions, then was ready for our order. Super friendly and a wide selection in the story

Stephen Did a great job very helpfull

Stephen did a great job. Very helpful and patience.

We had a very positive experience shopping for a mattress. Dawood helped us out, they made the process super easy. So excited to get our new mattress delivered!

I had a great experience purchasing my new bed and mattress today. I worked with this young gentleman named Elijah and he was extremely helpful. He walked around and helped me find the mattress that was the most comfortable to sleep on. If you’re in the business of buying furniture Elijah is the man to see.

Great salesman very knowledgeable, thank you for your help!!

Deangelo was very knowledgeable of the sales and didn’t not pressure me to buy anything! I will be visiting this store again!!

Eddie French did an amazing job. He greeted us and let us roam the floor hassle free. When we needed his assistance he was very informative and helpful with our selection.

Eddie was super helpful and not pushy which I value more than anything. He went through all the finance options with us and went out of his way to get us the best plan possible for us. If you are at Ashley’s in Southpoint ask for Eddie!

Eddie was great!! He is so easy to work with and I will definitely be back!

Eddie French was absolutely amazing! He helped us pick the best furniture for our home without making us feel rushed or pressured. Highly recommend!

taissa was very helpful & patient. helped us find a perfect 3 piece set!

I just bought a new living room set and Dawood has been awesome.

Eddie is a true professional. He showed us exactly what we were looking for and gave us the time to make decisions for ourselves. Definitely happy with him and everything he helped us find!

Eddie F. was fantastic! Very friendly, approachable and knowledgeable about all policies and procedures--made us feel really at ease and was patient with our questions! We loved having him as our representative and we love the furniture selection!! Great experience!

Elijah was extremely professional, courteous and friendly. He made our shopping experience a pleasure.

Eddie French was extremely helpful in the purchase of my new furniture! He was friendly and created an inviting experience !

Neil was amazing!! He was very attentive and took care of us very well. We really appreciated his sale style. We will be back for other room we need furnished. Jill

Eddie did a great job helping us choose our new mattress for our new!! Thanks so much again!

Great place to go, so much to choose from. Elijah was so helpful as well as the other staff the few times we’ve been in there looking for outdoor furniture as well as indoor. Great selection, just as you’d expect from Ashley!

We have purchased from Ashley twice since moving to the FXBG area. We had the pleasure of working with Eddie both times. He's quick, honest, knowledgeable, confident in the product he's selling and easy to work with.

Always have a great Experience at this location. Stephen is always pleasant and is full of information. Appreciate all the staff here.

Elijah and Neil both helped us throughout the store. We had a great experience. They really helped out everywhere in the store prices discounts deliveries all around knowledge both knew everything in the store that we needed and where we needed to get it and when it was in stock and when it was gonna be delivered you can sure count on both of them great service

Neil was great I helping our son get a dresser

Neil was an amazing help!!

Stephen was great and Neil did an amazing job in taking care of me and did a wonderful job making sure everything was taken care of, very great attention to detail!

Neil was fantastic! I would come back because of his him.

Elijah & his boss Neil were super friendly & helpful. I came in to buy a new mattress and dresser - Elijah offered assistance from the jump, but was never pushy. He was funny, and did his best to get both sales - in which he did! Neil also offered free mattress toppers. This was my first experience at this location but I would come back for any future purchases as well as recommend them to others!

Taissa was awesome super patient and helpful! She made the experience great while buying for our new home!

Sales manager was extremely helpful, was very patient and answered all my questions. Will definitely be back and will ask for him next time as well. Great experience!!

Stephen and Elijah were fantastic! They answered all of my questions and were very attentive and accommodating. Will be coming back to but from them!

Taissa was great and a lot of help!

I visited Ashley Outlet with high expectations, and both Mr. Dawood and Mr. French exceeded them by going above and beyond. They accommodated my busy schedule for delivery and provided exceptional service throughout the entire process. Their professionalism and dedication ensured a seamless experience, and I am incredibly grateful for their efforts.

Absolute pleasure shopping here - Neil was an extraordinarily helpful, professional, and informative salesman. Recommended and would shop here again in the future.

Neil immediately helped us right when we walked in. We are very happy with our purchases here

Went to Ashley Outlet at Cosners Corner for new living room furniture. They had so many great quality selections. We settled on a new set. Daewood helped us from start to finish. He was amazing! I would recommend Ashley Outlet to anyone.

Daewood was anazing from start to finish!! He was very knowledgeable. We were looking for new living room furniture. We finally settled on a new set. The process was easy from start to finish. Thank you Ashley Outlet!!

I’ll tell you my wife and I walked in just to look and we even told eachother not to talk to any salespeople. Deangelo came up to us and respected that we were just looking and not planning on buying. Well Deangelo was great and we wound up walking out with a 3 piece couch, swivel chair and a kitchen table and left very happy.

Eddie French did an amazing job helping me out! He was honest, friendly, and extra patient with me. I couldn’t have asked for a better experience!

Neil was wonderful to work with!

Eddie French was excellent. Very personable.

Excellent experience. If you’re in the market for ANY furniture, come to Ashley Outlet in Fredericksburg, VA and ask for Fast Eddie French. He will hook you up with anything you need. He listened to what we wanted, and gave us just that. Great experience! Thanks Ashley and Fast Eddie!!

Fast Eddie French was amazing. We went in looking for one thing and left with a whole living room suite and bedroom suite. He took the time to pay attention to our likes and dislikes and showed us some great pieces to choose from. If you go into Ashley Outlet in Fredricksburg, ask for Fast Eddie!

Elijah was very helpful and informative from beginning to end of our shopping experience. He checked on us several times and was skilled at allowing us the space to make our decisions, while also making himself available at appropriate times. He was a great help. We look forward to working with Elijah again in the future. Great Job!!!!

Purchased my living room furniture with Elijah at Ashley Outlet in Fredericksburg. The experience was pleasant and the transaction went smoothly. Love the 0% interest for 24month financing available. I even received $75 off.

Joshua and Neil were super helpful. They helped me decide on a sectional and made the process super easy. I highly recommend this Ashley location

Our experience was great!! Taissa was super nice and helped my fiance and I find and purchase a new sofa!

Upon entering the store Josh greeted me right away! He assisted me in assembling my entire house. His knowledge of each product and honest opinion made me feel comfortable. Neil assisted with the mattress, and honestly, he was super professional and spot on as well. Josh and Neil made my experience so easy that I am now a loyal customer for life! Both gentlemen are a 5 in my book. Excellent JOB!

Second time working with Eddie. Great salesman. Easy process. No hard sales. Pleasure to work with.

I came here looking for a few pieces of furniture to finish my move. I hate shopping in-person but Josh and Neil made the experience smooth and answered all of my questions. I will be back again! Thank you

Neil Deangelo and most importantly Olivia were extremely helpful in my purchase of a new mattress. Was able to negotiate a good price and move forward in the process quickly. Will definitely return to buy more furniture in the future.

We’ve been to the Ashely outlet multiple times trying to figure out what we really wanted. Eddie was very knowledgeable and helpful. We were finally able to get our furniture set. Hopefully we have a smooth pickup!

Elijah was very professional and friendly, describe the items in details. If you visit the store ask for Elijah. The only reason I didn’t give a 5 was because of the manager.

I had a wonderful experience today in Ashley ! Eddie French was attentive, patient and worked with me until I was completely satisfied. He never seemed aggravated with my many questions and was all around a pleasure to work with.

Neal was fantastic. Helped us find a recliner. Fully went over all the details. We are looking forward to our new recliner. Thanks Neal.

My salesman Joshua and Store Mgr Neil are theee GREATEST EVERRRR. I was able to get qualified for beds, mattresses, and adjustable base for myself and my son. I definitely will be returning for Living Room Furniture.

Had amazing customer service from Deangelo was very attentive and helpful. I was able to locate a set to take home same day & this was exactly what I needed. Extremely grateful for everyone’s help.

Elijah provided excellent customer service. We found just the item we were looking for!

Easy buying experience, and Taissa was very helpful!!!

Joshua helped us out and it was easy and quick

Neil was great

Josh was very professional and knowledgeable.

Sales Rep Elijah was delightful. Very friendly and knowledgeable. A+ experience. Happy with my purchase. 🤩

Eddie French was absolutely amazing! So friendly and very knowledgeable. He made the process stress free! I would highly recommend if you’re looking to purchase furniture come see Eddie at the Ashley Outlet in Fredericksburg Virginia!!!!!

Eddie and Elijah were both very helpful and made buying our new chest easy. Both were very nice, would recommend to friends and family!!

Elijah was great! He was transparent about the process and we were satisfied with our purchase and experience today.

Good experience with Neil. Got what we came for.

Joshua and Stephen were both very helpful and polite. We found exactly what we were looking for.

Josh was an amazing person! Helped us figure out exactly what we wanted. We appreciate all the help!

Joshua was very helpful and informational when it came to the questions I had. So glad we came in, and we’re super excited to bring home our new couch! Thank you so much for everything!

Eddie is absolutely amazing. Awesome energy and easy to talk to. Came in with the intent to buy two recliners and left with that plus a sectional! Gave me an incredible deal that couldn’t be passed up!

Eddie French did a wonderful job helping pick out the perfect mattress from my guest room. Thank you Eddie!

Eddie F. did a Fantastic job! He was Super helpful and very knowledgeable about the products. He also did not pressure us into buying anything, which would have been a deal breaker for me. Eddie worked his "magic" to get our bedroom set delivered ASAP, which was clutch for our situation. Prices were decent too.

Eddie was a great salesman. He took his time and showed us a great bedroom set that matched our needs.

Eddie French offered us a top notch service

Eddie French was great!!!!

Taissa was fantastic and so knowledgeable. She'll make sure you get the best price possible!

Taissa was very patient and kind. I think really needed to make a decision and she was invaluable. Much appreciated and I am happy with my purchase.

Eddie and Dawood were very helpful and made the purchasing of our furniture an easy, quick experience.

Eligiah was awesome. He provided the help and support I needed in making a decision on a new loveseat! Great job by him!

Josh was great! Neil was also very helpful. Very happy with our experience.

Came here to shop for a bed frame and came out with more then anticipated. Staff here is fantastic and Friendly! Highly recommend shopping here for furniture.

Stephen and Josh were amazing salesmen and helped us perfectly find what we were looking for.

Josh and Rooster and Rachel are an outstanding team! No high pressure anything, and was a very good time overall for us. Took us 90 minutes from start to finish including us poking around looking at things.

I am writing my review just for Rachel. I personally know she saved our transaction and she is literally amazing . That's all.

I cake to visit and I left with a big 0urchase because Rachel helped me out so much. I appreciate her and I appreciate Ashley's for hiring her .she deserves a raise. She was able to do all my transactions in record time and fix her employees mistakes.

Rachel is literally the heart and soul of this location. She is an amazing customer service worker and Ashley's is lucky to have her

Neil and Jen today were fantastic in both customer service and pricing while dealing with an indecisive customer...many thanks and appluads to both!! And many thanks 😊

Elijah was a very welcoming and professional with our furniture purchase.

N-E-I-L was very helpful! We were in looking for a chair and ended up with a couch! He was able to keep us in our price range and get us something that exceeded our expectations!

Neil was great! He was not pushy with me, let me ask questions and when I walked away he let me. I ended up walking back and he was kind and patient while I crunched numbers. His great sense of humor was much appreciated. He did all that while training a new person. Thank you Neil.

Josh and Neil were awesome and so easy to work with.

We could not say thank you enough to Neil and Josh for their help today! We furnished most of our home at a GREAT price. Josh answered every question and Neil made the magic happen! They were also incredibly kind, accommodating, and patient with our little ones! Thanks Neil and Josh!

Jolie was the greatest

Great Taissa!!! 5 stars

Taissa, Helped us find the perfect bed for our son! She was so nice and listened to exactly what we wanted and needed for our furniture purchase.

We love Eddie at the Ashley’s in Fredericksburg at Masaponnax. We always deal with him so glad he is back at this location. Definitely out number 1 sales person

Excellent service from Josh! Ery attentive!

Nice place, transparent service. Joshua great guy!! Thank you!!

Neil and Stephen were very helpful in providing us with our furniture purchase and made the process super easy.