Ashley Store Harrisonburg, VA

Super easy and efficient to work through the sell.

Jay was very helpful!

Jay was very helpful with my purchase today.

Maddie Buttitta love to meet customers and provide excellent service

Jay was great to work with! Enjoyed working him to purchase a sofa and mattress.

Jay made the purchase of our sofa and mattress seamless. He was very knowledgeable about the products and offered additional information regarding them. Looking forward to the delivery!

Jay was great! Very attentive and helpful!

Wonderful service with Will Breland. Gave us enough room to look on our own and was accessible when we had questions. Very knowledgeable. Will work with him again.

Very knowledgeable, easy to work with Very personable didn’t rush us He remembered me from a pervious visit

Great experience, very helpful sales man, he was able and willing to answer all of my questions, very friendly. Highly recommend!

Jay Hamblin was very attentive as well as informative. He helped us to select the perfect couch for our needs.

We had a great experience with Will. Very helpful with no pressure.

Customer Service was great, selection of items was good, and knowledgeable staff

Jay was great answering all of my questions and running multiple quotes. Found exactly what I was looking for. Thanks Jay!

Excellent customer service. Jay was very helpful, professional, and made our shopping experience easy and enjoyable.

We had an excellent furniture buying experience today with Jay. We explained what we wanted, and he helped up find the pieces that met our needs perfectly. Couldn't ask for a better experience.

We came in knowing what we liked and Jay showed us the options and deals and listened to the things we liked about the different couches. Leading us to find a couch that worked best for us.

Jay was great. Helped us find the couch and configuration without any hassle. He addressed all of our concerns thoughtfully and we appreciated his patience as we decided over a few weeks for the best setup.

Furniture no good.waiting to long no good experience

Jay was great! Came in looking for a new couch for the house and knew about what we were looking for. Jay was able to quickly point us in the right direction and got us exactly what we needed. We will definitely be back for future furniture purchases!

The sales associate was wonderful. I ordered a couch. They said it would be 2 to 6 weeks. It was in stock and available. I’ve not heard anything. I’ve called in there. I spoke to a woman who seemed bothered by me. Calling still have heard nothing so I called back to inquire about Canceling my order and just going to Wayfair and ordering a couch. She informed me that there’s a 20% restocking fee associated with an item that’s in stock that I have yet to even take possession of absolutely shady business practices think twice before purchasing here.

Will Breland was very helpful and knowledgeable. He made us feel important and answered all of our questions! Highly recommend coming to Ashley furniture in Harrisonburg!

We had never been to Ashley before but I’m so glad we made the choice to go there. We were immediately greeted by Jay who helped us in every way possible. He wasn’t pushy in the slightest, which made the whole experience feel relaxed and enjoyable. Jay was incredibly knowledgeable and took the time to walk us through a wide range of options, making sure we understood the features, styles, and pricing of each. He took the time to break down all of the numbers and helped us explore multiple different financing options. His approach was thoughtful, professional, and kind. If you ever go in there, ask for Jay. He made what could have been a stressful shopping experience surprisingly smooth and pleasant. We’ll definitely be back in the future!

Aiden was very helpful in helping us find new couches.

Salesman was very helpful and did a good job answering our questions.

Jay was amazing Was very easy to talk to and was real calm and answered every question The next time I need any furniture will be calling him

Jay was amazing! He was very down to earth and didn't try to push a sale. He was very accommodating and honest.

Really great customer service and respectful they're kind and understandable especially those who were working around 12am -1pm on 7 /17/25

I had a wonderful experience with my salesman Jay he made me feel welcomed and help me pick out furniture. This is a place. I would love to come back to.

Wonderful!! We are moving to the area and had the most patient and experienced associate to support us. Alex Newman helped us to choose our living room, dining room and whole bedroom, all of it keeping in mind our needs and budget. 100% recommend this Ashley store, it was great and relaxing!

Alex was awesome! So kind, very knowledgeable, and helped me and my fiancée pick our awesome couch for our new apartment and it was right in our budget :) Thanks Alex!!

Jay was very polite and respectful, he help us get a bedroom set at a great price. #professional

Jay was amazing and very knowledgeable. He was attentive and very helpful for what I needed. I recommend Ashley’s furniture and ask for Jay.

Jay was an amazing sales person definitely helped us get the best deals! Highly recommend going to see him for all your furniture needs!!

Jay provided an excellent customer service in showing us what interested us without pushing us. I highly recommend him.

Jay did an absolutely great job helping me pick out a sofa, chair and ottoman for my living room.

Alex and the team were great! Our requests were met with no fuss. Thanks again!

My experience at ashley always exceed my expectations,Jay "the sales person" is very polite and aleays gets the best options for the customer to get what they need...i would really recommend Jay as a perfect sales representative

Jay was awesome!

We had such a great experience at Ashley home furniture. Jay helped answer all of our questions and assisted us in finding the perfect couch and mattress.

Jay was incredibly helpful. It was a pleasure working with him to get the mattress and couch we wanted.

Jay was awesome! Super helpful and with all my shopping needs. Would buy with him again

Jay did a great job helping us find the couch that works for us.

Alex did a great job helping me pick out a recliner. I appreciate him showing me all the options and his patience while we tested them out. We’d shop here again.

We had an excellent experience at Ashley. The salesperson, Will, was very knowledgeable and friendly. We came in knowing what we wanted, and he helped us see some options.

Jay was very helpful.

Came in a couple days ago asking about some furniture for my new house. Jay showed me around the store and showed me a dining set that was exactly what I was looking for. Came back a few days later after getting my paycheck and ordered the table set. Going to pick it up in a few weeks.

Jay was a great help in finding what we wanted quickly, in our price range, and very professional and friendly throughout the process.

What a great experience! Lots of choices and the service was so great! Jay H. was knowledgeable, super-friendly and was able to offer other suggestions we wouldn't have thought of!

(Translated by Google) The best seller. Our purchase was the easiest. Thanks to Jay Hamblin. Awesome guy. (Original) El mejor vendedor. Nuestra compra fue la más fácil. Gracias a Jay Hamblin. Awesome guy.

Outstanding customer service, and good prices! Highly recommend!

Jay is great! Constant communication, persistent and extremely helpful! Best guy to get your furniture from!

Jay was great. Helped us out twice going into the store to look for a new couch for our new home. Courteous, respectful, and very knowledgeable.

Jay was wonderful in assisting us in finding the perfect dresser set. He showed us to the mid century modern dresser options they had available and even showed us the online catalog. They even price matched the dresser with the sale that was online. Thanks for the awesome experience. Josh and mackenzie

Will was great! He was very helpful and knowledgeable about all the products.

I worked with Will Breland. He was very knowledgeable and pleasant. I appreciated that he was not “pushy” but gave options and time to consider. We were able to find products we wanted at a reasonable price. Overall a very positive buying experience.

Jay did it well. Since the very first time I arrived to the store He was friendly and nice. Showed me a lot of options. I cannot wait to get my living room.

Jay, was very polite and helpful today with our sale. Thank you!

Will was very knowledgeable and helpful.

Jay was amazing!!

Awesome guy!

Alex was a great salesman and very friendly.

Ask for marty

Jay was awesome, got a great couch and chair for a good deal, really helpful, definitely ask for Jay!!

Very great service came in for a bed frame and mattress and jay is absolutely the best ever I recommend jay for anything

Jay was great to work with! He was a no pressure salesman which we enjoyed, he let us browse around and answered any questions we had.

Jay was great!

Brian was extremely helpful in helping us find a new sofa. Plenty of selections and options.

Jay is absolutely the BEST hands down. Very knowledgeable, kind, outgoing. My family and I always look for him whenever we are browsing for new furniture and he just makes everything so easy and doesn’t make furniture shopping feel like a chore/hassle. It’s so fun coming in here knowing my guy Jay will be in here ready for anything. When we pass by Ashley’s my family and I always joke about what our friend Jay is up to. 😂 please consider Jay when you are furniture shopping to say the least. 10/10 JAYYY 😄 nails it every single time to find something we love and in our price range.

Jay was very helpful and informative

Alex was kind and helpful without being pushy. He helped us find the perfect sectional!

Jay was very helpful and pleasant to work with. We enjoyed our experience and bought a sofa and recliner. Thank you.

Jay was super helpful. They did not have the sofa I liked online in stock, and he helped us find a sofa we liked even more, and we even bought the matching chair and ottoman! They were helpful and fast. Thank you so much!

Thank you to Brian for making our sofa shopping experience an enjoyable and friendly one. Will was also very helpful with his extensive knowledge of the product we were buying and efficiency in the ordering process. Ashley Furniture has always been our first stop when looking for the best value in furnishing our home.

jay handled everything for is well listened to what we was looking for and found us what we was looking for and helped us save some money in the process

Jay at the Harrisonburg Va store was absolutely amazing!!

Jay was amazing extremely knowledgeable and easy to work with

Jay was amazing with us while we were shopping for a new sectional and dinning room set. We had our one year old with us and he didn’t skip a beat. He worked with us and tried to show us multiple options. Jay was super kind and very professional! Highly recommend.

Jay was great.

Brian Baileys was awesome to work with! Very attentive and explained everything in much detail. Would buy from him again!

Excellent customer service. Brian was very friendly and extremely helpful in helping me find the perfect sleeper sofa.

The sales people are great. The delivery people not so much. Don't count on your furniture showing up on the delivery date they give you. This is my second purchase from them and both times they screwed up my delivery. The first time, they put my furniture on the wrong truck. This time they rescheduled my delivery because of bad weather on another day. instead of only rescheduling the people who's deliveries were on the bad weather day, they push everyone back! Doesn't make sense to move all the deliveries when you can just move the ones that were missed. A crappy way to treat your customers. I won't be purchasing from Ashley again. I'll stick with Schewel's. I've never had an issue with them.

Fantastic experience with Will from Ashley in Harrisonburg! I had ordered a bedroom set online from Ashley and had a terrible experience and thought hope was lost but after talking with Will, he got everything ordered correctly, quickly, and even saved me money! My only regret is I didn’t visit Will first! So don’t order online go see Will, he’s the best!!!

Jay was very helpful and knowledgeable at finding something to fit your needs. Definitely recommend!

I cannot begin to express to you enough today. How happy my fiancé and I were with your establishment at Ashley furniture. We went in to buy a couch and found so much more. All thanks to Will Breland!! He was beyond helpful, courteous, and very attentive to our needs and interests. He went completely way above and beyond our expectations today to help us out with everything we needed. His customer service is completely amazing. Ashley furniture's sale prices were unbeatable and so reasonable. The selection and variety of products are great. Thank you so much to you and your team and for a thoroughly enjoying experience. Your happy customers, Jeremy and Kathy.

Best experiences at Ashley Furniture! Staff is great!

An excellent experience! Brian greeted me right away at the door with an eagerness to show me around. I knew what I wanted for the most part but he was very helpful comparing the different options. Great job!

Jay was very nice and professional, listened to my situation and helped me find just what I wanted!

Brain was incredibly attentive, personable, and knowledgeable about the options available and worked to ensure that I was satisfied with my purchase. Highly recommend!

Brian was incredibly helpful and patient with us as we decided on the perfect configuration for our sectional. He listened to our needs, provided thoughtful suggestions, and made the entire process stress-free. He was very easy to work with, professional, and genuinely nice

Brian was tremendously helpful and patient with us while we were indecisive about the furniture that we wanted. He sold us our bedroom set a few years ago as well. Would definitely recommend him to anybody, especially if you are unsure about what you want because he will take his time to look at everything available to help you narrow down your search.

Our salesperson Brian was super nice and helpful. He was able to show us and help narrow down to the couch we wanted. Couldn't have made it any easier for us. From answering any and all questions we had to getting dimensions we need and being super nice and helpful. Would 100% recommend him with any and all furniture needs!

Jay was knowledgeable, extremely friendly, and professional. Easiest and quickest experience we’ve ever had.

Will was very helpful and knew his stuff on everything we purchased matters and bedroom suit

Brian was so helpful. He was able to get the couch down to an exceptional price! We are happy at how kind he was. We didn’t feel pressured and that is difficult to find.

Brian was amazing n never pushed the sale . I would recommend him to anyone..

Will was a great help! Thank you for all your help!

Great service! Will Breland was very helpful!

We were helped by Brian B. Very helpful and easy process!

I was met by Brian Baileys as we entered the store. He was helpful, patient and not overbearing at all. He offered suggestions and spent time with me unhurriedly.

Jay was exceptional with his knowledge of fabrics, configurations of the furniture, as well as listening to what we the customer truly wanted. Highly recommend!!

Jay helped me find a great couch for a great price! Thank you!!

Jay was very personable. We came in with limited time and he was very quick and efficient and got us the table we needed for a great deal.

Brian was very knowledgeable in helping us pick some bedroom side tables. He asked us about what colors and styles we prefer and was able to show us things that matched our criteria in the store. We ordered our side tables and can’t wait to receive them!

We have had good experiences both times we came here. Bryan helped us with all of our questions and we are happy with the quality of our furniture.

Brian B. was very knowledgeable and easy to work with

Will Breland was very helpful with the purchase of my Couch, loveseat, coffee table, and end table. Very knowledgeable about their products

Great experience at Ashley’s. Good selection of beautiful furniture with reasonable prices. Nice environment to browse relaxed without pressure. Jay made my purchase quick and easy. Highly recommend!

Today my husband and I bought a new couch and glider from the Harrisonburg Ashley store. Brian and Will made our shopping experience an ease and a fun experience. We will definitely be return customers in the future.

Jay sold me a couch. What a guy! Great shoes.

Will was very helpful and knowledgeable.

This store management team has been awful to work with. They have given out false information on two occasions. They have been quick to take money from me under promises of quick shipments to only lengthen those dates after collecting my money. DO NOT TRUST THESE BUSINESS!

Jay was a very patient and knowledgeable salesman. He listened to our concerns and answered our questions.

Will was an amazing sales associate. I got the furniture I came for at an incredible price!

Ask for Marty maupin

Jay was great

Alex did an amazing job!!! New dining set for Black Friday

Jay was a wonderful salesman. We found him to be helpful in all ways. Highly recommend him!

I went to Ashley to pick up a repair kit and thanks to Jay, I left with a new beautiful bedroom set! He was great!

Good experience

Will Breland greeted us immediately upon entering the store, he answered all of our questions, and directed us to what we were looking for. His customer service skills are exceptional. Thank you!

Alex was our guy! He was amazing. He made the process so easy! We bought our couch and recliner. He was so personal and took his time to explain everything to us. We will be life long costumers.

Jay was very helpful, knowledgeable and patient when it came to helping me find furniture for my home! Great customer service!!!

Brian was excellent in helping me with all my questions very attentive and gave me time to make decisions

Will was awesome! Very knowledgeable and professional. Really appreciate his help.

Brian Baileys was so kind and understanding and patient with us as we looked and took our time to decide and also very informative about the sectional we liked he is very kind hearted please give him a shout out and let him know we truly appreciated his help

I went in looking for something specific and Jay helped me get just that, he was patient with my indecisiveness and answered any questions I had.

Jay H. is as wonderful during our whole experience! He made it very quick and easy and got us a really great price!!

Jay was excellent!

Jay was very helpful and helped us pick the perfect set.

Ask for Marty Maupin

Very helpful staff. Friendly, courteous and knowledgeable about the pieces. Fast and easy process.

Very helpful and nice thank you for everything will come back again for more purchases.

Mr. Hamblin was incredibly friendly, had great suggestions to our specific requests, took us directly to the couch we ended up choosing and made the process easy! He gave us a great deal and offered plenty of options to get us quickly informed. We really appreciate his time and are really excited about our new couch!

Will provided super great service. Knew the products. Quick to help. Kind and friendly. Thank you! This was a painless, stressless endeavor and with three kids in tow, I expected the worst and was pleasantly surprised. Thank you!

Brian was very helpful

Jay Hamblin was very helpful and extremely nice. He helped us pick out exactly what we needed.

Will breeland Excellent service!!!!!

Great service, and our experience is that their furniture lasts a long time. Definitely would recommend

Will was great! So helpful!!

Will was great. Informative and quick. Helped me pick out my first couch! In and out in 30 mins with a great price

We had no plans to buy and we were at our 3rd furniture store trying to figure out what we wanted. Within 15 minutes Will Breland helped us figure it out. By listening to us talk he knew exactly what we were looking for! We love our new couch!

Our sales rep was Jay H. He was phenomenal and leaped us find what we were looking for and customized it to our liking. He helped us get a great price on a complete bedroom suit with mattress and two sofas. We will be back in a few weeks to get another bedroom suit for our daughter.

Every time I go I look for Jay Hamblin hes a very nice guy, funny I would say to look for him when you go

Great service! Jay was a nice guy!!

Wonderful store. You can find a lots of great furniture and decor for your house. Affordable prices. For gifts. Recommended 100%

Brian Baileys best sales man ever. Helped me find the perfect couch for my space and also filled my wants as well. Great great place.

bought a couch and have had nothing but problems with it. has broken 3 different times and they refuse to honor the warranty we pais for. worst experience ever!!

Jay did an awesome job assisting us with buying our love seat and sofa! He was very attentive to our needs. Would recommend!

Jay very helpfiul.Thanks

I have been looking for furniture for a bit of time now and Jay was super helpful in me finally finding what I wanted! Was able to answer all my questions and very personable!

Shoutout needs to go to Jay! He is a great salesman and gave us a great deal! From the start he had an amazing personality. He informed us of all of the deals they had to offer. The way he helped us find a new set of furniture was amazing. We give him a 10/10 and recommend doing business Ashley Furniture!

Jay was a very knowledgeable and personable salesman that listened to our interests and took time to fully explain the products we looked at.

Jay was very helpful and responsive about everything

We have visited this Ashley store three times to look for a sofa. Today we came back with the intent of purchasing one. Will was great. He was friendly, knowledgeable, and patient. We are extremely happy with the sofa we finally decided upon and are excited to have it not only delivered but set up. Thanks, Will!

Jay’s the real deal. He was awesome to work with and super friendly/knowledgable. I’d definitely do more business at this location.

Jay was exceptional to work with! He was kind, personable, helpful, and provided us with a great experience when purchasing our sofa! Highly recommend working with him.

Jay was awesome! So helpful and very patient with us. We had a great experience shopping with him at Ashley’s.

Had a great experience at Ashley furniture… very patient salesman! Jay Hamblin was our very helpful salesman!

Shopped at the Harrisonburg location. Jay did a great job making sure we were well informed but gave us the time to talk a decision over privately. He was pleasant and well versed in the products.

Get yourself to Ashley’s and work with Jay. Very professional and really took his time with me. Great deals on the furniture. Explained everything well and couldn’t be happier. I’ll continue to use him for my future purchases.

Brian Baileys very good to work with very satisfied!!

Will Breland was absolutely fabulous to work with. He listened to my needs, was extremely patient, was very knowledgeable about the tempur-pedic products and helped me purchase exactly what I needed. Thank you Will!

Jay was a wonderful salesperson. He was knowledgeable, and worked hard to give us the best price!

Jay was wonderful to work with. My daughter left with a great deal on a new bedroom set.

I would highly recommend Jay Hamblin at Ashley store in Harrisonburg. He was so pleasant and worked very hard to meet us at a price we could work with.

We went to several furniture stores and this was hands down the best! We worked with Jay Hamblin and he understood exactly what we were looking for! Extremely knowledgeable and helpful throughout our time with him! 12/10 would recommend this store and working with Jay!

Will breland did a great job getting us in and out. He took us to exactly what we were looking for and didn’t try selling us on something more expensive.

Jay was Excellent for Customer service and great on the work of selling items

Jay was so helpful at Ashley furniture! He answered all my questions and made the process smooth and simple. He was very professional and polite. 10/10 recommend!

Great no hassle negotiating.

Will Breland was great to work with. Very professional and knowledgeable.

Very polite, very helpful. Will Breland would recommend to friends and family

Jay was absolutely wonderful highly suggest seeing him if you’re in the market for new furniture

Jay was very very helpful and made sure we got the best deal possible!

Jay made buying furniture a great experience. He was friendly and knowledgeable and made sure we were aware that they would price match. It was pressure free

We went to look at new house furniture and walked away with a new kitchen table! Alex was great at helping us and finding options that work.

Will breland was wonderful

Super easy experience. Will was very helpful in explaining the features of the sectional we selected.

Will was amazing at helping us find our living furniture.

We were at Harrisonburg, VA Ashley store for a bedroom dresser. Jay was really kind and helpful in making us comfortable and got us a great deal for an amazing dresser we bought. We are looking forward to work with Jay more!!! Thank you so much!

Jay was amazing to work with. He took the time to ask the specifics of what I was looking for and pointed me in the perfect direction. His recommendation marked all the boxes. Definitely go and talk to Jay if you are in need of some new home furnishings.

Will was very helpful and great to work with..

Will was amazing!

Jay is awesome, very knowledgeable person and willing to seal the deal.

Had a great experience with Jay! Very friendly and helpful. Would recommend him when you are in there picking out furniture!

My wife and I went to the store in the late afternoon and Jay shown us what we were looking for and also shown us to a mattress that was more comfortable at a lower cost than we originally planned on spending with the same great warranty that we ended up purchasing along with a reclining couch. Jay was very quick to get us answers we had about everything, very friendly and not pushy trying to get us out the door at closing hours. I have nothing but great things to say about my experience here and I will make this my first choice for all furniture purchases in the future. Thank you very much and I will be sure to send other potential customers your way.

Alex was exceptional to work with. He was incredibly knowledgeable, kind and patient. I absolutely love my new living room furniture and I will definitely see Alex for all my future furniture needs! BIG thank you to Alex for an incredible experience.

Jay was very helpful helping us select our sofa to match our other pieces we have he's the man to talk to.

Jay was such a pleasure to work with.He helped me find the perfect dining room table!

JAY was extremely helpful and wonderful to work with! Thanks Jay for helping me find the perfect couch and making this process as easy and efficient as possible.

Jay is very knowledgeable, and helpful. He answered all our questions in a relaxed and friendly manner. We bought an adjustable bed, sofa, and recliner. He gave us great customer service. He's a definite asset to your sales floor.

Jay was absolutely wonderful to work with. He greeted us kindly as soon as we walked in the door. It was very much appreciated that he did not push any sales onto us, but instead offered information about anything that we asked and then gave us space to discuss things amongst ourselves. He offered us his contact information and we will request him for any future purchases.

Knowledgeable sales rep, Jay helped us find exactly what we needed.

Our sales guy was Alex, and he was very attentive without being overbearing or overwhelming. He answered any and all questions my fiance and I asked, and made the trip to spend all my money on furniture a surprisingly enjoyable experience. He didn't badger us with random upselling, but he did make us aware of all the deals and promotions going on throughout the store. 10/10 will prolly come again cause I liked the console tables too 🥺

Amazing experience!! Alex was really great. He wasn't pushy and was very informative at the same time. I highly recommend this store if you're looking for furniture!

Brian made my experience seamless and hassle free. I couldn't be happier with the service I received and the attentiveness of the Ashley staff.

Purchased nee chairs and couch. They did not have them in stock, but it only took 2 weeks to get them delivered. I'm very happy with Ashley Furniture.

Jay was great. He gave us a good discount and was fast. Jay buenissimo. Muy atento y intelligente.

Jay actually ended up selling me on a different couch than the one I came for! He was super kind and informative, Harrisonburg Ashley is definitely the place to go.

Going in store was a much better experience than online purchasing. Jay was a huge help in getting my order placed and got me out the door quickly!

Will Breland was very helpful in helping me.....Very good sales person......

Alex was incredible! He helped me find the perfect new living room set and even helped my mom find new accessories for her house. I’d recommend the Ashley Store in Harrisonburg to anyone - ask for Alex!

Alex was extremely knowledgeable and very helpful as we looked at various furniture lines. He also offered us options on financing and warranties.

Spent a couple hours with Jay to completely furnish a new apartment. He went above and beyond working with us to figure out all the pieces we needed for 2 bedrooms, living room, and dining room while balancing our colors, styles, and budget constraints. It was an excellent experience. A+ all the way.

Will Breland was absolutely amazing today with our purchase. He was very informative and helpful. Would recommend coming in and letting him help you with your purchase.

We bought Isanti bedroom suite for our daughter as she was getting her first apartment at college. Alex and Will were both so accommodating and kind. Not all of the pieces would fit in her small apartment. They were super helpful and went out of their way to help us get part sent to her at college, and part sent to her at home. It helped save us the headache of moving it ourselves, and they did a great job organizing and delivering it. They even helped her out with a great new rug! It was a 100% a positive experience and I would highly recommend them!

Will helped us purchase a bunch of furniture for our new house. He was kind, patient, knowledgeable, and efficient. I highly recommend this store.

Definitely will come back Will Breland did an awesome job!

Excellent customer service. Will Breland was helpful and kind He went above and beyond assisting me today with all my purchases.

Salesman was very helpful and answered all questions with knowlege and courtesy. My salesman was Alex Newman.

Ask for Marty Maupin if you need help designing your home

Will Breland. Was the best. Very polite and helped in every way. Recommend highly..✨️

Alex was great! We came in with a few things in mind, but nothing really locked in. He found us a great sectional that met all of our needs and fell right in our price point!

Alex was great and very patient. Great shopping experience. He deserves a day off.

Alex was great and helped me make some awesome choices and showed me the best deals

Will was great! Friendly and knowledgeable!! We’ve bought from here several times!

Will was so helpful!!! Such a quick and easy experience!

Alex Newman is awesome! Very knowledgeable and pleasant, and also very professional. Alex made this experience great, and is the reason we chose to do business at this location.

The store was clean and inviting. Alex was knowledgeable, friendly, and helpful.

A great selection of furniture and decor. This furniture store and Grand are the only two furniture stores worth shopping at. The salespeople here are friendly and they don't hover over your shoulder the entire time you're browsing, like they do at other stores. I immensely appreciate being able to browse the store on my own. Then, if I have questions, being able to approach the salespeople instead of them approaching me.

Will Breland was the best! He was extremely knowledgeable and helpful with all of our furniture needs!

Very nice store and Alex was great to help us find an entertainment center. No pressure, just wanting to help us out. A shout out to Joey and his assistant that delivered the entertainment center. They were polite, professional and took very good care handling and setting up the center. They even placed padding on the floor when bringing the unit it to be sure it didn't get scratched. I really was impressed with them! Thank you!

Ask for Marty!

Nice furniture store. You can browse but not be hounded. There was a difference in price online and the online price was met. Financing was quickly and easily set up. Will was awesome to work with!

Terrible place to buy furniture. Not the Harrisonburg location but Ashley store in general. I purchased eight chairs and a table that cost $2,000. The chairs came in within a week. It's been almost a month and I'm still waiting on the table. Pitiful service

Will Breland was super nice and helpful!!!

Alex was very helpful!

We went in just looking at our different options. We sat on a couch and fell in love with it. Alex assisted us and did a really good job getting us a really good deal. Very helpful. Gave us time to make decisions. He was awesome. Thank you to alex!

I hate having to do this…because our experience in store was fantastic. We bought a couch/chair set a little over a year ago. We purchased the insurance on the couch and unfortunately the couch has already broken. The frame has broken and the insurance company that ashley uses has been terrible. I am home on maternity leave with a newborn and cannot sit on the couch. This process is ongoing and has been for over 5 weeks now. As much as I enjoyed the experience in store, I will not purchase from Ashley anymore due to the representation the insurance company is giving them.

Will Breland was amazing, he took us to exactly what we wanted. He was knowledgeable and friendly. We picked the first sofa we saw and the checkout was quick. Plus, we got a good deal. It was an overall a wonderful experience. Liz

Ask for marty

Jay was very helpful and understanding of our needs and explained every answer to our questions in great detail. Highly recommend!

Always a pleasure to work with Alex when we need to furnish a room! Excellent customer service and great suggestions to pull it all together!

We were helped by Alex Newman. He was very informative and went above and beyond to help us get the perfect couch set up for our needs.

Worked with Jay, the sales associate, and Alex, the sales manager. Jay remembered me from when I was in a week or so prior and was super helpful in getting me the exact configuration I wanted for the sectional I purchased. Both of them were very pleasant and explained each part of the buying process!

Good looking store with great options for everyone. Jay H. was very helpful in helping my fiancé and I find a great set for an AMAZING price. All together great experience!

Ask for marty

Store manager Scott was super helpful and knowledgeable. Highly recommend.

Alex at the Harrisonburg Ashley’s was beyond helpful from the second we walked in to the store on Labor Day. He was patient, knowledgeable and efficient. We very much appreciate his help and he deserves an extra day off !

Alex was very helpful, detailed, and friendly. I have been looking at options for a long time and came back to work with him after browsing the day before.

Alex was very friendly and helpful. He went the extra mile. Made sure to assist until we found exactly what we needed for our home! We are so thankful for Alex’s assistance in the store! We will definitely return for future business!

Worked with the sales manager Alex Newman. Wonderful greeting, knowledgeable, patient, and remembered us from when we had called a few days before. Picked out our dining room table and chairs with no issues and full explanation of financing etc. definitely deserves to be a manger for Ashley. Thank you Alex

Very professional and opinionated staff. Alex did an excellent job assisting us with helping find safe and affordable furniture for our elders now everyone is happy and satisfied.

Alex was so much help and was able to get me exactly what I was looking for in a new bedroom suite!

We had a very good experience at Ashley’s store. Alex was helpful without being over bearing. He provided us with good knowledge of the features of each couch and ultimately pointed us in the right direction of the couch we bought. Highly recommend him for any of your furniture needs.

I've never bought from them, maybe someday I'll try, but I don't know why I feel their furniture looks so old?!!!!

I worked with Will as my sales rep. He was super amazing!!!! Knowledgeable and low pressure! He was a genuine pleasure to help make my selection.

Alex Newman was amazing to work with highly recommend him!!

Ask for marty

The sales person was informative, knowledgeable and helpful. He was just the kind of person I want when making a big purchase. I would highly recommend Ashley in Harrisonburg.

Ask for marty

Ask for marty

Marty

Great experience with Marty

Will and Alex were fantastic to work with. Very professional and knowledgeable and answered all our questions & concerns.

ask for Alexia

Great job big Greg , awesome customer service at this location keep up the great work.

Alex was very helpful. We were able to find exactly what we were looking for.

I was looking for a very unique sectional and found one as soon as we walked in the door thanks to the sales associate

Alex was very friendly and informative. He wasn't pushy, which I appreciated, and explained our options clearly.

Exceptional customer service from Alex! Highly recommend!

Marty

I had a good experience found a couch I loved! Greg was very helpful and I couldn’t ask for better service. Highly recommend!

Great experience! Will Breland was very helpful!

Brian was outstanding. Showed us initially what we thought we were looking for. Answered our questions and then actually moved us to another model that had all the features we were looking for. Knowledgeable in the financing and made our transaction easy and quick. Excellent personality, no hard sales comments and met our needs. Please give him some sort of recognition. Thanks Tom

Marty

Marty

We had such a great experience with Greg today, he went above and beyond and took his time to make sure we got what we wanted and made sure we was getting our moneys worth with everything!!! We 10/10 recommend him if you are looking for help ☺️

Alex was wonderful, he was patient as we kept changing our choices. He gave us great insights. We will be coming back when we need another purchase(s).

Alex was great took his time with us and helped us make a decision

I came into Ashley funiture with an idea and they definitely had everything I was looking for at a great price. Will Breland was definitely a delight to work with and helped get everything I needed. Thanks again

We were on the hunt for a new living room set. Immediately entering the store we were welcome by Greg Dycus. He was down to earth, friendly and extremely knowledgeable. He took the time to listen to what we were looking for. He pointed us in the direction to start looking and left us alone, which was nice! No one wants to be chased around like the car dealerships do. He checked in with us and offered advice on the furniture. It was like having a friend with all the knowledge you needed to know. In the end we made the purchase. We felt confident we made the right choice and are happy with the product and service we got from Greg Dycus. We will definitely be back to do more business with Greg.

Greg at the Harrisonburg VA Ashley furniture was a true gem. He spent his entire afternoon helping me choose a sofa for my new home. He was helpful throughout the process. Even after the sell was able to add an item to my delivery. Very pleased with my experience. Greg is an asset to Ashley’s Furniture

Greg and Alex did an exceptional job working with my budget and style preference . They were patient and gave me multiple options based on their availability with me wanting something quick! Thanks Greg and Alex. Looking forward to my new pieces.

We had a great experience at Ashley furniture store. Special thanks to Greg Dycus and store manager Alex for the wonderful service.

Greg was a huge help and very informational, would definitely recommend shopping

Great buying experience! Will was our sales associate, and he was helpful and patient as we went through the options and delivery dates. I appreciate it!

Will Breland, our salesman at the Harrisonburg, VA location was absolutely wonderful. The entire staff was actually. Will was attentive but not pushy. He took the time to listen to our needs and apply that to the things he showed us. We left the store the first day to measure our home space and consider our options and Will did not pressure us to buy before we left. In fact, he was very understanding. We came back the next day with only 30 minutes to closing time. We offered to return the next day but three of the staff members went above and beyond staying 45 minutes past closing to assist in our purchase. I regret that I can not recall the name of the nice lady who did our paperwork, but Alex, the store manager stayed late along with Will to help us load a chair into our van. In a world where customer service is nearly a thing of the past, Will shines like a beacon! Thank you Will, for such a wonderful buying experience!

Alex provided us with exceptional service. He was patient in answering all of our questions and with our indecisiveness. I would highly recommend purchasing furniture from him again.

Marty

Cam and Liv were very nice and accommodating while I was there

Had a wonderful experience and an awesome deal on living room furniture. Greg was awesome and very helpful.

It’s very good guy. I like to work with him again.

Alex was awesome helping us find a sectional went elsewhere to browse but couldn't beat what we were offered

Greg was helpful and informative

Marty

Thank you Will Breland! Very accommodating and patiently answered all questions.

Great job,great place,great salesperson,thanks so muchWill Breland

We had a great experience at Ashley! Greg was very patient with us and answered every question we had, while taking us around the store, to find the best fit possible. He was very up front about their products and wasn’t pushy at all! Much better than some experiences we’ve had at other furniture stores in the area. We would definitely come back to Ashley, for our future needs, and will always ask for Greg!

The representative was helpful without hovering. I left and returned twice after comparing with other local stores.

Will was a very helpful sales person! He made the difference between buying in the Harrisonburg store and going to a northern va store.

Brian was extremely helpful and made the process very easy!

Ask for marty

Came in today to look at new living room furniture. Our sales associate Will B. was extremely helpful, and was able to answer all the questions we had. Will made the whole experience easy and enjoyable. Would definitely recommend coming to see him if you’re in the market for any furniture.

Will Breland was an awesome salesman

Great service, clean open place love it

The selection was great and the salesperson Brian was extremely personable and knowledgeable of the products. We found exactly what we were looking for! Highly recommend.

Greg and Brian were very helpful!!

Brian helped me pick out a chest of drawers, mattress, and bedframe for my room. Everything is perfect!

We recently replaced our family room and bedroom furniture. Brian was super friendly and helped us to pick out everything we needed. His product knowledge and suggestions were perfect!

Our salesman, Brian, did a great job!

Loved the store! Had a bunch of nice mirrors and comfy couches. Carie was so nice and answered all my questions!!

Very good experience. Will Breland was very helpful and knowledgeable about the product. Would highly recommend him to others.

Will Breland was a great salesman today. Very knowledgeable, friendly, as well as professional. I would recommend him to anyone in the business for furniture

Will was great!!!

Awesome experience. Greg was awesome.

We love Ashley furniture! Will did a nice job

Will did great today!

Will did a fantastic job! He was so attentive and patient! We will definitely be back to Ashley Furniture in Harrisonburg!

Will was so helpful in everything we asked when visiting Ashley furniture.

Marty is great

Alex was super helpful and answered all of our questions. The selection was great and the checkout process was very efficient. ***edit: Alex did it again! He is amazing and will help you maximize your experience. If you are looking for any furniture you should see him.

Ask for marty

Ask for Marty!

😳marty was great

Marry was great

Greg was absolutely amazing! He was patient with us while we looked at every couch on the floor, he gave us space to chat when needed and make the experience fun overall! We’ll be back to shop soon!!

Will Breland was very helpful and knowledgeable. He helped us pick a great set of furniture and got us through the process quickly. We had a great experience. Thank you!!!

Fabric material is terrible for the amount of money I paid. Terrible customer service outside of local store. Loveseat was delivered damaged which was not obvious at first. Once noticed reached out and was given an email to contact. From that point customer service was terrible. Lack of communication, lots of miscommunication amongst customer service reps. Was offered an exchange to be delivered in a week and still waiting 3 weeks later. Got to a point where I asked for a refund due to such terrible service. I was denied a refund and offered to accept the exchange or keep the broken loveseat with a $200 discount. Will never shop with Ashley again. Beware if you have any issues once purchasing an item

Great experience with Brian . Very pleasant

We came into the store looking for a dining room table and Alex from the Harrisonburg store was extremely helpfully. He provided excellent service and he was very friendly. He was very knowledgeable on all the products which made the decision on which dining table to purchase easy.

Greg Fucus very nice person great service and Alex give me discount thank you both for helping me .

Greg was amazing and helpful! I’m super thankful for him and him helping me find exactly what I wanted in time for Christmas

Greg Dycus was a great help. Helped us more than imaginable. Came for a mattress and bedframe found both. The one mattress needed to be ordered and was farther out, however they had the same mattress with more height and was even better. All and all amazing service!!!!

Brian and Alex were very helpful in assisting me to find the perfect chair and ottoman for our living room. They were knowledgeable and professional and made the entire experience positive. Looking forward to our family being able to relax together this winter with our new Ashley furniture!

Great customer service, we had to get a couch last minute and Brian helped us out finding exactly what we wanted. I would recommend this place to anyone looking to decorate their home.

Alex was so helpful and had great customer service!

Alex was very patient and explained all of our options thoroughly. We appreciated his knowledge and kindness.

We purchased a new couch and Alex was great with answering all of our questions and working with us from start to finish. We enjoyed talking and purchasing our new couch through Ashley’s. We will definitely be back.

Marty was exactly what you need

We had a great experience and Greg was super helpful! We are excited for our new furniture!

Marty was great!!! Beautiful store!

Marty does an amazing job with selecting just the right furniture

We went into the Ashley store late in the day last week to replace a mattress under warranty (manager Alex has been very good to work with on this issue). Sales associate Will was a tremendous help during our visit. He assisted us with our mattress selection, but wasn’t aggressive in trying to push the sale just to get one done. This made us feel comfortable to browse for bedroom sets while we were there and we ended up going ahead and purchasing bedroom furniture too as a result. We appreciated Will’s helpful attitude without hovering or being pushy. We would be happy to work with him again for future needs.

Bought furniture from Ashley's furniture in Harrisonburg Sept 5. Supposed to be in in 10 days. Month and a half and plenty of phone calls later it finally came in. Scheduled 3 different times for delivery and haven't gotten it yet. Each time they call and give the excuse of, "we don't have a driver or truck". Next time it does not appear on scheduled date someone better be knocking on my door with a refund check. Never again will this place be visited for any reason. I"ll buy elsewhere.

Gorgeous store Marty did an excellent job

Received my furniture after 6months, just so you know about their delivery.

Great customer service and wonderful experience over all. I had an idea of what I wanted and they helped me look at options and were able to customize what I wanted.

Great service and super helpful with any questions!

Great service!

At your Harrisonburg Virginia store Alex and Carrie have been absolutely a joy to work with. Alex has been so patient helping us find as close as possible what we have been looking for. Not one time have we felt that we are being rushed or to have something pushed on us that wasn’t quite up to what we are looking for. My mother in law is looking for a soda and she has had a very difficult time deciding exactly what color she wants and there again Alex has been very patient and polite with her in trying to find what she wants. No luck yet but we are still trying. Carrie has done a wonderful job in taking of all the financing. She too is also very polite and courteous. Our sofa and love seat were delivered by 2 black gentlemen. They were very polite and courteous. Took exceptional care in getting them through the front door and then setting them up. I’m sorry I cannot remember their names but one of the guys was very tall. A job very well done. Angelo and another gentleman delivered our dresser. Again they were very careful in maneuvering the front door and bedroom door again a job well done. They too were very polite and courteous. Thanks for a job well done by all.

The selection was great and our sales person was patient as we looked at so many options! Ask for Will at the Harrisonburg Va store!

Great store… great service… great prices. Will be my first stop every time I need some furniture.

If you are looking for furniture don’t hesitate to goto Ashley and ask for Alex N. he is great and will help you with any questions or concerns! He found us exactly what we wanted and at a great price!

Went to Ashley yesterday and our sales guy Will was very nice and professional. We were just looking at some the furniture and he was very helpful and professional. We will definitely come back when we are ready.

Carie Mills was very helpful and pleasant.

Will at Ashley in Harrisonburg was Top Notch. He let us shop but was right there when we needed help. His manager (didn’t get his name) was also very helpful.

The furniture, tables, and bed's everything is very nice.

They are always friendly and never pushy. We keep going back bc they have a good selection and do their best to meet our needs.

Great staff, clean store, everyone willing to help to get you the best.

Abigail is a delightful young lady.

Clean store with very nice staff

Excellent customer service! We bought a sectional for our living room and the staff was very helpful, especially the manager, Alex. I highly recommend coming here if you're in the market for new furniture!

We are in the process of building our forever home and needed new furniture. Alex helped us with any questions we had and got us all set up for when our house is complete. If you are in the market for new furniture I would highly recommend Alex.

Brian was very helpful, answered my questions and showed me the best recliner for my budget. I am very pleased with my purchase and look forward to having it my home.

Very professional, friendly and helpful staff with a great selection of products

Excellent service. Highly recommend. Thanks!!

The delivery service really helped me. They were very professional, courteous and knowledgeable.

Alex is very knowledgeable & always goes above & beyond for customers!

Great furniture selection, excellent staff, and overall a good experience. Furniture shopping couldn't have been more hassle free at this place!

Carie Mills was extremely helpful and knowledgeable. She made sure I had an amazing experience!

When I went into the store, Alex answered all of my questions and was very helpful!

Great experience. Alex is the best. He helped us find exactly what we were looking for.

This store is always so well put together and the employees are very accommodating. Every purchase has been great! Highly recommend going to see Alex for all your furniture!

Alex was extremely helpful. Guided us through everything in a professional manner, and we are very pleased with our experience. I can't imagine not buying furniture from him!

Alex is the best! He was so helpful and went above and beyond to make sure we got what we wanted. Highly recommend.

My husband and I came in to buy new furniture for our home we are building. Alex was incredibly patient while we changed our minds often. He made our entire experience less stressful and was accommodating to our requests/wants. He was very knowledgeable about all the products and earned our trust which is paramount. We would happily come back! Thanks a million Alex! You are an asset to this store!

Great customer service and friendly staff. I definitely recommend the Harrisonburg VA location for any furniture needs. The Sales Representative, Alex was great!!

I recommend Ashley furniture In Harrisonburg 100%... the furniture is beautiful and the service is even better. I ordered my furniture in June, thinking in the house that I suppose to move in August. But finally I was not able to move there and I had to change my order because the new house was very differentwith different size and different spaces.... Alex (the manager) and Greg ( the sales representative) were more than great helping me to made the changes in August.Finally I got the fist pieces of furniture just when I moved in to the house,, and it was beautiful... for the other pieces,, I knew that I had to wait a little longer... but I was informed almost every week how long it takes...and every change of the schedule... In the last minute, before receiving the other part of my furniture, I had to change AGAIN my order because I had other expenses and I had to prioritize some of my wishes for the more needed in home, and again Alex help me with every detail, he saved me the money that I suppose to pay for the restocking fee, and bring to me the option to get the furniture that I needed more... He was great... When the furniture for my dinning room, living room and home office arrived, I was just extremely happy about doing business with this guys... Everything looks so beautiful, my family love it, my visits love it, and I feel very satisfied with all the process... even the guys who delivered and assembled the furniture were incredible polite, respectful and very kind with my baby who never stopped asking them questions about how to assembled it... I will back to buy in Ashley Furniture in Harrisonburg without doubt...

(Translated by Google) A very good place for those who plan to furnish their home (Original) Un muy buen sitio para el que piense amueblar su casa

I received my furniture finally after almost 6months. The stools that came with my dining table were already stripped so putting pieces together the screws just fall out. The bunkbeds I bought were poorly put together and a hole was in it already so when we put pieces together there is a perfect circle hole in the front of the bed. I will never purchase from here again. The quality of the furniture I am very dissatisfied with. There is no REAL WAY to contact anyone about this either.

Nice furniture. But wait time for delivery is pretty far out.

What a terrible customer service. 20% restock fee after 3 hours of purchase, and it will take 16 weeks to deliver. Don't buy from Harrisonburg Virginia store!!!!

Ordered $8 grand in furniture around August, bed and 2 nightstands delivered about a month after purchase. Rest of furniture arrived In October, .... due to Covid... dresser was cracked! Waited until January for new dresser, it was worse!! 2 weeks later got a dresser that was not broken. But now.... my bed creaks and makes noises. I look underneath and a leg is bent and coming away from the base. They send out a tech. He said the threading was not working properly and 3 other legs were loose. REALLY?! I call Ashley furniture because of course THEY have not reached out to me.... I’m told I have to call the manufacturer because it’s a FRAME issue and they don’t deal with that. Soooooo now I have to do the work even though THEIR people installed the bed. They had ZERO INTEGRITY when they put my bed together. The ASHLEY FURNITURE installers could have reported the issue then and DID not. Shame on them. I called temperpudic and there is a 1 1/2 hour wait time. I call BS on the whole thing. I would love the delivery fee refund. It’s the LEAST they could do! They did send me a $75 voucher to use in the store... really? No. I asked they apply that to my bill. They did. Customer service is not good as there has been ZERO follow up by anybody at ASHLEY, I have to continuously call them. The girl that sold us the furniture was great. But be prepared to go through hoops if anything is wrong. Ashley Furniture is not taking responsibility for their installers actions. 4 stars for the girl who sold us the furniture, 1/2 star for customer service

I ordered what appeared to be a beautiful shoe rack. It arrived and did not match the description. It was cheap, flimsy plastic. Their return department is horrible. Return shipping is 100% on the customer, the customer must package, pay for, and provide a tracking number to the warehouse for a possibility of a redund. They will not allow returns of online products at their brick and mortar location. I could've found a higher quality product and better customer service elsewhere. I will no longer be a customer. I am about to purchase living room furniture and will do so at Grand Home Furnishings who has a reputation for quality products and excellent customer service.

We bought our new dining table here and Alex was great to deal with throughout the entire process.

Overpriced.

We purchased a dinning table. Due to the virus, we did have to wait awhile for it to come. Alex was upfront about it. Alex is awesome!! It has been a complete pleasure to work with him!! Thank you, Alex, for everything!! We will be back for future purchases! Delivery guys are great too!!!

I have a hard a horrible experience with this company since I bought my bedroom set. When they came to set it up, they set up the bed incorrectly. Then our mattress, from them, never shaped right due to being placed in the truck incorrectly. We have had our stuff a little over a year and decided to move. The guys who set up the bed broke the screws a little bit, without me knowing, so we had to brake the frame a lot. I was told the factory warranty had ran out so there was nothing they could do about it, even though their "professionals" broke it in the first place.

Nice furniture and good service

This company is absolutely terrible. This review is about the entire organization not specifically this store since my order was online and I cannot find where to post a review about online orders. I ordered a complete bedroom furniture set at the beginning of May that said 6-8 weeks for delivery (long but acceptable during a pandemic), and received my confirmation number. 8 weeks go by without even a follow up by the company, so I try to call to find out what is happening. After multiple calls over multiple days it was clear no one from their call center was ever going to answer or return my messages. I finally get someone on their online chat to answer me and they tell me the items are delayed longer than expected and give me a date that they will be in stock. That day comes and goes, no message from Ashley. I contact them online again and this time get an expected shipment date (not delivery) another 2 weeks out. Then not 3 days later they cancel the entire order and think it will make it okay to send a 20 percent coupon. I have never had a worse experience with any store and after dealing with this horrendous customer service I will not be buying from Ashley again and I hope that others will avoid doing business with them as well.

Plenty of parking, easy access into shopping strip, but you can only turn right when exiting onto street. Near lots of good stores and across the street from a mall. No salesman following us around. We made our purchases easily and went out to lunch to cry over our now low bank account (as I bought decor items I hadn't budgeted for). Nice experience. Good range of prices for different budgets.

The worst furniture store in Harrisonburg ، They take money from the first day and make you to wait weeks and months, The shipping process very very long. I never recommend buying from this bad store

I just wanted to express how disappointed I am after ordering from Ashley and I haven't even received my furniture yet. I purchased a bedroom set on 6/7/2020 and was told by their sales rep that it would be delivered by the end of July. I moved into my new house in the beginning of July and thought it won't be so bad, it'll be worth it because I found the perfect bedroom set after looking all day. Well I called mid July and asked if there was an exact date they had yet for when it would be delivered and I was told not an exact date but I was reassured that it would be end of July. Well the last week of July rolls around, still no word about my furniture, I call and I am told Mid August. Well that's not what I was told in the beginning but I understand I was told it could take up to 10 weeks and COVID and what not but I still don't know why I was told July TWICE. Well it is now 8/18 and it has been 10 weeks and still not one word about my furniture. I've been sleeping on an air mattress for the past two months and I'm starting to get very annoyed. I would have just ordered off of Wayfair or Amazon if I knew this would have been the case. I won’t be ordering from Ashley again.

Nice selection of furniture

Alex could not have been more knowledgeable or helpful. We met him while he was working in the Waynesboro store. We really just stopped in to browse. Before it was all over, we purchased 3 bar stools and then headed to his Harrisonburg store to look at an outdoor furniture set that he thought would be perfect for our needs. Had he not taken the time to engage us we would have never known there was another option. We now also own a lovely outdoor patio set. Alex is a delightful young man who understands customer service better than most. Customer service and interpersonal skills are quickly becoming a lost art. It made our day to see it was still alive and well at Ashley! We will be back.

COVID-19 caused a lot of chaos for many furniture stores regarding delivery for many customers. I know the teams at Ashleys furniture have taken on a lot of the brunt of upset customers do to it. Alex - the store manager from Harrisonburg - was a huge help to me during my troubles and was willing and DID help me want to stay shopping with the company after having some delays of my own furniture. Alex's help, kindness, and assistance was the only thing that completely changed my outlook on Ashleys. It really is a great place to shop, their prices are reasonable, and the extent of the assistance he gave me to solve my issue's is why I will stay shopping at Ashley's and send customers there. Thank you Alex for being understanding and so helpful!

I would strongly suggest you not shop at Ashley in Harrisonburg. I brought a recliner several months ago. It stopped working after only 3 months of use. When I called, I was told there was no warranty. After contacting their headquarters, I was finally told I would receive the new motor by mail but I had to install myself. When the package arrived, it was a cord only. Now the manager refuses to talk to me personally and I was told I may have to wait 6 weeks for the service center. I have not heard from them in weeks and even their headquarters will not return my calls or emails. Stay away from this store.

Nice bed frames

Go see Alex. He is the BEST!

I highly recommend the HARRISONBURG store, I was having major issues with the Staunton store couldn’t even get their manager Maggie to speak to me on the phone. I’ve been waiting on a bed frame since February and the staunton store didn’t bother to call me to tell me it had arrived, long story short I had to end up going to Verizon and printing my phone records to prove they never called me because keisha the associate argued with me for two days that they did. I was seeking some sort of reconciliation and they were unable to provide it. I called the Harrisonburg store and asked to speak to a manager within 5 minutes Alex called me back heard my story and within 15 he had it solved my bed will be delivered within a few days. Which is all I wanted. If you ever need help with anything call Alex!!!

They sell furniture here!

Here's a little story that happened to me at our Harrisonburg, VA Ashley Furniture Store. "Policies and customer service are extremely poor. They will greet you and make you feel very important when you first walk in and start shopping around. However, once you buy, and you receive your purchase, they will do anything and everything to make sure it never gets returned no matter the situation. We purchased some reclining furniture from Ashley Homestore here in Harrisonburg, VA. Once we received the furniture, we noticed a very unsafe hazard when the furniture is fulling reclined. A large gap appears that our small toddler's lower bodies could fit into. This creates a dangerous pinch point if we are not around and our toddlers decide to play around with the sofa and love seat. We know several people with reclining furniture and we found out that they don't have a gap at all. Some even have a strong fabric to cover it. This gap wasn't even a thought in our minds at the store because we've never owned furniture like this. It was never brought to our attention by any employees. Had we seen this in stores, we wouldn't have purchased. It's too large of a pinch point with little ones running around our home. However, after days on phone calls and explanations, and even us offering to pay a restocking fee, Ashley's will only offer us the following deals. Deal 1: Stick with the furniture you have and deal with it. Deal 2: Purchase something else at equal or greater value and they will then return the furniture. Problem with deal 2 is that there is nothing in that store we want." People, please be careful at this store. They will get you.

Ordered a piece that would take 6 weeks to get in. When it arrived to the warehouse it was damaged (minimally). We had the option to keep the damaged piece or wait for another one. By the time the manager got back to me as to whether or not we would get a partial refund for the damaged piece (about 4 weeks later and a frustrated phone call from me) we were told the damaged piece was now unsalvageable, as it had been damaged further. We could be refunded or have a new one ordered that could take 8 weeks for arrival. I decided to wait for another. It arrived earlier than the projected 8 weeks and the 2 delivery drivers (I wish I remembered their names for recognition) were extremely pleasant (despite working in the midst of a pandemic) and worked very efficiently! What started out as a frustrating situation was made right by good customer service.

Anyone looking for a great customer service experience presented by knowledgeable staff this is your place. Had the pleasure of working with Diante and Alex and I would highly recommend them!

Walked right in this afternoon to look at dining tables and ended up leaving with one! Alex was a great help, absolutely recommend him to anyone looking to buy some furniture that needs help deciding with regards to certain factors.

Terrible experience, lie about everything and don't update you if your furniture is not in stock 8 weeks later. They just expect you to wait another 2 months for it to "maybe " be in stock. Never buying furniture here again ! Waited for 2 months just to find out it's out of stock and no one bothers to update you about it. Also they're quick to take your cash but when it comes to refunding money for not keeping their end of the bargain you have to wait 2 weeks for the check to come in. No apology nothing insane customer service!!

Returned to Ashley looking for a specific love seat- found what I was looking for only better & they made it all so easy .Salesman was personable but not pushy. I just wish I didnt have to wait for delivery but that's ok .Saw a lot of things I really liked -will be going back .

Furniture on the higher end of things and none is advalable for 6 +weeks umm no thanks

Great customer service

No pressure sales. I was helped by Alex who was professional, patient and most important delivered excellent service. He was able to point out a few things I didn't consider which helped with my decision. He took the time to explain the process and made the transaction easy and straightforward. I recommend and will continue to shop there again.

Great experience at ashley. Alex is great to work with highly recommend him.

Alex the store manager really went above and beyond to get my mom what she needed. Thanks for the stellar service!

I had purchased a mattress that had a defect in it. All it took was a phone call and Alex the store manager was on it. He got it fixed and a new mattress on the way to me. This store is amazing with great people and great management. I hope for Ashley that Alex stays around for a long time. He is someone I love doing business with. He not only makes you feel like a friend, but he also makes you feel like your more then just his job. In one word he is AMAZING!!!! This store is #1 in my eyes, if you want good customer service then go here.... you won’t get nothing better anywhere else. They set the bar high :) they always will have my vote... also ms. Barbara is also amazing. She is the best... come here for your stuff you won’t be disappointed;) Best, The Roach Family

It was a great place to shop everything was beautiful in there you wouldn't want it to buy everything that you had the money at the end of everything

I ordered a bed 7 weeks ago suppose to be delivered This evening past Saturday after being very Persistent never happened , than was told it’s been pushed back to after Christmas , ask for my money back will take 10 days . I went directly to a competitor in less than a week be delivered.

CJ was helfpul and knowledgeable when we needed his assistance but respectful of our space as we looked around. When there was an honest mixup with the delivery the manager, Alex, was extremely considerate and understanding of our situation. Some of the best customer service I've ever gotten.

The manager of the ashley store in harrisonburg is honestly one of the most professional and pleasant people I have ever worked with. After receiving our couch I hated it. He allowed us to exchange it with no problems. Would highly recommend CJ as a sales associate as well. Very professional and helpful. He also didnt hover which is one of my biggest pet peeves. All in all I would recommend them and I will definitely be a repeat customer.

This is our third time purchasing from Ashely furniture and our second time from the Harrisonburg location. We had a great experience this past time with a very nice salesman Alex. We were told that delivery time was about 6 weeks and they called right at the 6 week mark to schedule delivery. The night before our delivery date they called to say they would deliver between 2pm-5pm so I waited, well at 5:15 I get a call that they are about an hour behind, Okay that’s cool I know things happen but that started having me worry some and hour later still no delivery. They finally showed up at 8pm to deliver, I was upset at how late it ended up being but the guys were very nice, super efficient and apologetic so that made up for the late time. I will definitely go back for future purchases.

Great services ask for Alex Wonderful sales person

Nice selection of furniture with helpful staff and great sale prices.

Never going there again very disappointed! seems like some people who work there they're really hate their jobs! Me and my husband bought our very first bedroom set .....oh boy we went through so much stress with it :( looks very nice but the quality big No-No 😒 . Once you buy it you cannot exchange or return ! Of course that's how they make their money right 🤪 we should of went to Grand furniture store from the moment you walk into their store they even open the door for you and offer you a drink. I went few times to Ashley furniture store with my baby and a stroller, they would be standing few steps away from the door but won't even help you and if you leave without purchasing anything they won't even say thank you or goodbye.

Furniture is nice but Too Expensive for my Taste as I browsed through their Store. Not Very Busy here in Harrisonburg Virginia as other Locations such as Fredericksburg and the larger Cities I have visited.

90% of the product is cheap. Management is nuttier than a fruit cake.

Very helpful and knowledgeable

We had Haley Nash as our sales associate and she was amazing! She heard our needs and met them. She was very informative, kind, and had great suggestions! Definitely recommend her and Ashley Furniture! The manager, Alex, was informative and passionate about our home furniture needs and protection!

A huge selection of furniture, a little more on the expensive side but you pay for quality. Didn't like the employee following all around the store even when we told him we were just looking around, every 3 minutes he was interrupting my conversation with my husband. We ended leaving the store without seeing all of it.

Try to give me a higher price for an item online that was a lot cheaper and give me free shipping to the warehouse when there's free shipping to your house online.

All cheaply made imports. If that is what you're looking for then this is your place. If you want good quality then go elsewhere.

Nice selection, sales person was very helpful

disappointment. I purchased a couch that was way too big for my apartment. They would not let me trade it for a smaller one because it has been in my home for ONE day. Absolutely ridiculous. Now I’m paying over 800$ for a couch I dont want. Will not be coming back to Ashley’s. Save your money.

The salesman was nice and had his product knowledge down. Explained everything throughly with me. 0% financing! Management was wonderful! I highly recommended Ashley’s to anyone in the market for good quality furniture! Good prices and friendly staff.

Konner Bradwell was our salesman and he did a fantastic job answering our questions and actually *listening* to us in terms of what we were looking for. He showed us a number of options but always kept our goals in mind. He looked out for us in regards to budget, quality, and comfort. Kudos! We can’t wait to enjoy our Enola sectional!!!

KONNER was an outstanding professional! His best quality is his genuine desire to help people....Exceptional customer service and impeccable knowledge about the products. I have another property that I have to furnish the only place I will come is to Ashley and work with Konnor. Today was a awesome experience... I look forward to getting my furniture in a few weeks. Go to Ashley to get your furniture!

Had a good experience with Ashley Furniture. The staff was extremely helpful and knowledgeable. Thanks guys!

i came into ashley’s with no idea what i wanted, mostly just an idea. i was greeted by rhiannon and she was nothing short of the perfect person to meet me. she told me she had just started and i couldn’t even tell. we even had the same style interest. the rest of the staff was really great. her manager, alex, came by and made sure that i was happy and that everything was going well. i ended up buying the tripton upholstered bench. it was perfect for my foyer. if you wanna go, ask for Rhi or Alex!

Wonderful atmosphere, very friendly staff, not pushy at all! I highly recommend this Ashley store over any others! They have a huge selection of everything you could ever want for your home! Great people to work with on picking out your new furniture and accessories!

Great experience at the Harrisonburg Va store! Garrett was my salesman and he went above and beyond to make sure that I ( the customer) was satisfied during every aspect of the purchasing process. Will definitely be returning to the Harrisonburg store to do more business with Garrett!

Very nice people to work with.

Great employees. Helps in anyway they can to get you what you want. Good prices too.

Very pleasant helpful and Alex remained with us during all decisions during our selections

Buyer beware. Poor customer service. My brother and I purchased over $4k worth of furniture on the same day. When we picked it up at the warehouse I found that a bracket on one of the back pieces of my sofa was bent at a 90 degree angle. The store manager was contacted about the issue. He stated because we didn't pay the additional $150 each for "white glove shipping" option that he was limited on options. After waiting 3 hours at the warehouse he gave me the option to pay a discounted amount of $75 to get a new sofa shipped to my house, make another 2+ hour round trip to the warehouse the next day for a new one or to get a $75 as is credit. The warehouse help attempted to straighten the bracket out. After mentioning that I didn't know how it made sense to lose future business over $75 shipping cost, his response referred back to the fact that we didn't pay for the additional shipping. Note: the day before pickup I found the exact same set at Coleman Furniture for $400 cheaper/free shipping.

Fast, easy and simple! Went there with an idea in mind and they found exactly what we were looking for. Everyone was nice and it was a great price! We will go back in the future for furniture purchases!

Good quality merchandise but prices are high.

Had a great experience at this place! Customer service was outstanding. Got a lot of help from Dan, who was super helpful and patient. Ended up finding a dining room table that I just couldn’t live without at such a great price! Will definitely be going back to this place to get more!

Very helpful not pushy.

Good furniture but super-pushy sales kid. I dont like being followed around the store like a starving dog with a piece of meat. And hey, I know that the sofa and loveseat have a 'wedge' to make it a sectional.

Alex and Barbra was very helpful and professional . Really nice people and we was made welcome .

(Translated by Google) Ay michas deals visit ashley Homestore (Original) Ay michas ofertas visite ashley Homestore

Really reasonable pricing, great selection, really willing to work with me, helpful, and knowledgable. Would recommend to friends and family!

If you want to get robbed by a furniture store go to ashelys, but if you want a great deal go to big lots wish I would've known sooner really.

We bought a sofa 5 months ago and the cushion is coming apart fabric is wrinkled cushion not cut right so it over hangs I been calling to get it fixed for 4 months still getting the run around do yourself a favor don’t shop here

I am still waiting, my furnitures delivery. I talk to several people they are not helpful. I will post more after I get my furniture about their services.

First off I was very surprised to see so many positive reviews mentioning Tiffany by name. Also highly suspicious that a lot of the positive reviews are made by people who have never reviewed anything else. It makes you wonder how many of those reviews are from Tiffany herself on dummy accounts she created. Anyway, regarding my experience: What a scam. We purchased a "Durablend" leather couch 5-years ago and was talked into their Montage Protection Plan. The gist of the deal was that it would cover any damage to the couch over a 5 year period. If we didn't use it within the years we would get our money back in the form of a merchandise credit of $100. Well, within the first year the fake leather began bubbling and peeling, flaking off the couch. We called and was told it wasn't covered because our warranty only covered damage when it's a cut that goes down to the stuffing. We were upset but ok. After 4 years we finally just went to another store and purchased another couch. After the 5 years I went back to Ashley to get my credit and was told I had to wait another month. I came back today and was told that the credit was only on a purchase of $1000 or more. They were very adamant they told me this a month ago and were quite rude. I left very upset. I would never buy anything else from them. Their stuff is WAY overpriced compared to other stores and their financing is a joke as the interest rates are very high. Shameful.

Bought a mattress and boxsprings new for over $1,000. They delivered a used mattress not covered in plastic, dirty and ripped. I told them to take it back. I went into the store and and told them I wanted my money back. They told me OK but they kept $300.they said it was a restocking fee. It should not cost me any money to restock what I did not order/buy.

Probably the worst experience I have ever had with any company when trying to correct their continual errors. Recently moved into a new home and shopped at Ashley in Manassas, VA for a new bed frame and sectional. This location sold me a headboard and insured me I did not need the rest of the bed frame to instal. At the time this was the only item we were getting and was told their would be a three week waiting period for delivery and a standard $140 charge for delivering the piece. We opted to drive the three hours both way to pick up the headboard ourselves. Once we got it home and opened the box we learned that you do in fact need the remaining pieces to the bed frame. Even though the bed frame is sold separately and I was ensured by the store the headboard did not need the set in order to be installed properly. I spent over an hour on hold waiting for the distribution center to get back to me. Finally I drove to the store where the only suggestion they had for me was to buy the rest of the bed and have it delivered. I went online myself to look up the parts I needed and told them how if I could just buy the legs separately, I wouldn’t need anything else. The room is small and I did not want an enclosed bed with a foot board. They finally send an email request for those parts and told me I’d hear back by that Tuesday. I still have yet to hear back. And every time I have called I have been told they will call me back. We decided to give it another go and ordered a sectional from them. At the store our delivery date was the following Friday. Which was perfect because we were leaving the day after. We called the Wednesday prior and ensured everything was good to go. We were told it would be delivered Saturday. I explained how we would not be home and was told Friday. They had a manager call us back who apologized and said he pulled some strings and our order was all set to come Friday between 1-5pm. Awesome. So I didn’t take off work for nothing! I called the morning of just to ensure everything was good to go. Yup. They said we will get a call when they’re about an hour out and will still be there between 1-5. It got to be five thirty and still no couch. I call again and this time I’m told there’s no record of my couch even being on the truck and it hasn’t even been scheduled for delivery. The soonest they could get it to us is next Tuesday. Unhappy to say the least. Still do not have all the pieces to my bed and now I am without a couch for another week and a half. Of course, the store can do absolutely nothing for us for wasting so much of our time.

D and Tiffany were great. They were knowledgeable and helpful. We bought two pieces and the were negotiable with their pricing. The store was very pleasant and clean. They allows us time to shop by ourselves. Very pleased with the service.

Walked in and was met by Reese. He showed me all the options in my price range and gave advice but never tried to push me toward more expensive options. I found the perfect recliner at a great price. Satisfied customer.

Purchased a mattress and box springs and it was 6 weeks before it was delivered. Eventually, on the scheduled day of delivery, between 2-5 pm on a Saturday, it arrived at 5:45 pm. This was our first and last purchase.

Excellent furniture and a very helpful but not overbearing staff. Tiffany was a huge help and found us a large round dining room table, the first store in Harrisonburg to have what we wanted.

Tiffany was very knowledgeable and helpful through the whole process.

Tiffany was very friendly and helped us find exactly what we were looking for! I highly recommend.

Great service great prices tiffany was awesome

Tiffany was great in helping us find what we needed.

Walked in and the first friendly face we see was Tiffany... she was absolutely wonderful... no pressure gave us our space and followed up with us only at times!...not every 5 mins.. perfect CS... AND WE GOT A GREAT DEAL! Thank you Tiffany!

Had a great experience in the Harrisonburg va store. Tiffany Marshall was amazingly helpful and we got in and out super quickly!

Expencive for the quality offered.

I can’t say enough good things about Ashley Furniture HomeStore in Harrisonburg, VA. I searched high and low for a new bedroom suit and Ashley HomeStore made the experience so easy and I found exactly what I was looking for! Tiffany was so helpful and extremely personalable making my furniture shopping a breeze! My new bedroom suit is beautiful and I’ll be making Ashley HomeStore my first choice for any furniture needs!

Tiffany took great care of us today. She was very knowledgeable about the furniture and helped us pick out some great recliners and chairs.

Tiffany Marshall was outstanding. She allowed us to shop without hovering over us or pestering us while at the same time was available for our questions. She was well informed and eager to accommodate us in making our selection.

Terrible. Scammed and lied to my nearly 70 year old mother. Changed her receipt to make it say something it didn't. Didn't want to give her a refund when they were called out on their lies, and when they did it was only partial. Will never do business here again.

Worst customer service I have ever dealt with. The sofa and love seat are worn out after less than 2 years. The mattress/box spring combo as well as the support system for it are worn out. 3 months ago we were told both of those would be replaced and we would hear from some one in 2 weeks. Three months later the issue is still not resolved. I would never deal with Ashley again!!!

Horrible delivery service. I've waited 4 weeks for my delivery. They attempted to deliver last week, but didn't bring the correct truck. So, we rescheduled for today. My delivery window was 10a - 12p. It's now 12:20p and the warehouse refuses to give me an estimated time of arrival. And, I'm now going to be late for work. I spent over $3,000 for this furniture and was so excited to receive it. You all have made this the worst furniture buying experience I've had. I will never purchase from this company again, and if I hadn't signed a contract saying I was going to be charged a 20% restocking fee if I canceled the order, I would've by now.

Attentive sales people, prices are not too high for what they offer.

I had a good experience with this store. Tiffany was very helpful. So as the other team members.

Went in not knowing what to expect and left feeling very satisfied! Not as expensive as Grand's, not as poor-quality as Schewel's. I love my furniture and Wanda was amazing at helping me get it all together. Definitely recommend.

Tiffany was very knowledgeable, friendly and just a great sales person!!!! Will be back for a table!

Tiffany was very knowledgeable and helped me find exactly what I was looking for! I highly recommend her and Ashley's if you're in the market for a new living room suite or any furniture!

Walked in to just look around and we found something we loveeeed! All the staff was very helpful and knowledgeable and helped us with all of our questions! Will definitely recommend to all our friends and family!!

Great place to buy, very friendly staff and Tiffany M. was very knowledgeable and helpful! Will definitely go back.

Bought a bed and mattress and couldn’t be happier. The quality is great and the service was better. Tiffany M. Was knowledgeable and very personable. I would recommend anyone go see her.

The staff was very helpful, everyone was nice! I was greeted with a smile and pointed into the right direction of what is was searching for. After introducing herself and giving me an overview of the pieces I was interested in, Tiffany left me to deliberate for a few minutes and would occasionally check back in to see if further assistance was necessary. I informed her that I was an out of town visitor and not likely to purchase from this location and she still gave me amazing assistance. Def not too pushy at all!

Recently came in and purchased a few things after relocating to VA. Store is clean and welcoming. Also you don’t get bombarded with sales associates as soon as you walk in. After alittle while a beautiful young lady named Tiffany Marshall walked over to me and asked if she could assist me in find what I’m looking for. I HIGHLY recommend this store and asking for Tiffany for all of your needs. Amazing knowledge of the products that have and will work with you. 10/10 customer service aswell. I would give more stars if possible.

Tiffany M. Was amazing to work with. She was very knowledgeable in the product and able to give many options. Between her and Pete, they were able to meet and work on the special requirements that we needed to work around. Thank you for the great service Tiffany and Pete. I would recommend their services!

Great and friendly service. Prices seemed comparable to other local furniture stores.

I love my furniture. We have been shopping here for years.

Terrible service. Broken furniture delivered, still waiting to have it fixed after two months. Always an excuse.

Rude uncaring people that are only out to make a sale. Make promises of fixing items that's never done. Can't take anything you buy off the floor and the wait time is forever to come in owner and management are non caring about anything but money they bring in and they treat their employees like they are replaceable. Worst shopping experience ever

Staff was so helpful. No pressure. They helped me move items all around the store to see what looked good together even though they knew I wasn't buying the same day because I'm waiting on my house to close. They called me a few days later just to say thank you for the visit and told me that one of the items I liked had just went on sale at a lower price. I thought it was great they thought to call me personally and save me money and not worry about their own pockets. Truly a world class store.

I bought a bed and dresser, and both smell so strongly of formaldaheyde I'm probably going to end up throwing them out. They are making me sick. Awful.

Worst delivery service ever. I know two other people it has taken a way over a month to receive their product. Mine came with a busted drawer waiting over a month for a replacement. All they do is send you back and forth. wont order from them in the future sorry Ashley's home furniture but the service needs to be worked on ALOT!!

(Translated by Google) Deliveryi takes a long time (Original) Se demora mucho el deliveri

Not very good place for small furniture

This is by far the worst company we have ever purchased furniture from. It all started with what we thought was really good furniture. We were willing to pay the really high price per piece $1100 for a couch $1100 for a loveseat. But soon after the couch and loveseat started coming unraveled. We purchased montage furniture insurance because it was recommended by the sales person and he said of how greatly they cover any issue you have. When we called montage they said that it was normal wear and tear and refused to correct the issues even though we appealed their decision. When I contacted the The local home store in Harrisonburg after montage would not make this right, the sales person contacted the manager and the manager refused to do anything. We contacted corporate office in Wisconsin and they refused to do anything. Never buy from this company! All they care about is $$$, not the customer. Expensive furniture and they don't stand behind their work. Very poor quality, very poor workmanship. Never again will I buy from Ashley furniture.

I went there the other day and it was this man his name is Robin and he is so oooo nice. we really were amazed with all of his help

Our experience with Ashley started in June. We purchased one of the Ashley Brand mattresses. When the mattress was delivered it was terrible. I called the manager the next morning, and we went back to the store. At that point, we thought the mattress was defective or a there was a problem with the manufacturer, so we paid more and purchased a Sterns and Foster. Ashley delivered the new mattress, which I saw had a problem when they got it into the bedroom. When they laid it against the wall, the mattress actually had a sharp bend approx 1/4 - 1/3 up from the floor. I had reservations about accepting it, but the Ashley mattress had to go! After only a short time the mattress got more uncomfortable by the day. Again, talked with the manager; he had someone from the warehouse come to our home to see what the problem was. In short order, the man from the warehouse agreed there was a problem; he could see where the mattress had been bent in at least two places. So arrangements were made to exchange the mattress. The second mattress from Sterns and Foster was delivered. This time I could only see the end of the mattress because they propped it up against another wall. However, I could see the corner bending, and was being torqued while they were trying to get the plastic off. Again, I accepted the new one, with reservations. I thought if it was just the corner, it might work. I was wrong. This time when I called Ashley, the manager himself, said he would come out and check the mattress. It took him less than 10 seconds to see the problem. The top of the mattress was almost 1" to the right of the bottom of the mattress, the entire top of the mattress was sliding over. Again, went to store. We wanted a refund, but the manager talked us into trying an I-Comfort. I made it very clear that I would only agree to try it if there would be no problem returning it and getting a refund at that point, if I could not use the mattress. (I had tried out a Tempurpedic in the past, and it did not work at all.) Paid more money to get I-Comfort. After two weeks I called to speak with the manager, and was told he was no longer at the store. New "manager" said I-Comfort REQUIRED that we keep the mattress a minimum of 30 days. Did my best to live with it for the 30 days. I could only lay in the bed for 2-4 hours at a time. At the end of the required time, I contacted the manager again, and she said they would not refund money; that we would have to buy a different level of I-Comfort of the same or MORE value. Of course, this means we would have had to pay more money. I told her and the next level of management that we had only agreed to try the I-Comfort with the understanding we would not get stuck with it. We went back and forward with the "managers" and finally, the last week of December, they agreed to refund our money. Bottom line, if you want any level of professional advice about mattresses, or mattresses that will be delivered to your home in the manner they should be in, deal with another store. We firmly feel that all four mattresses had been damaged during the delivery process, and I had to endure the pain of dealing with the damaged mattresses for over six months. I don't know if my back will ever recuperate from the ordeal. Again, be forewarned, go to experts, NOT Ashley.

Great service, great prices, great living room furniture! Glad we went to Ashley and had a great experience buying furniture with Jason. We had a budget and, thankfully, they were willing to work with us to make sure we got what we really wanted for our living room.

Beware!! They're selling poor furniture, and not doing anything about it even though it's under warranty. Be especially careful with their sales manager - Shahe, a real snake in the grass!