Ashley Store Harrisonburg, VA

Brian was so helpful. He was able to get the couch down to an exceptional price! We are happy at how kind he was. We didn’t feel pressured and that is difficult to find.

Brian was amazing n never pushed the sale . I would recommend him to anyone..

Will was a great help! Thank you for all your help!

Great service! Will Breland was very helpful!

We were helped by Brian B. Very helpful and easy process!

I was met by Brian Baileys as we entered the store. He was helpful, patient and not overbearing at all. He offered suggestions and spent time with me unhurriedly.

Jay was exceptional with his knowledge of fabrics, configurations of the furniture, as well as listening to what we the customer truly wanted. Highly recommend!!

Jay helped me find a great couch for a great price! Thank you!!

Jay was very personable. We came in with limited time and he was very quick and efficient and got us the table we needed for a great deal.

Brian was very knowledgeable in helping us pick some bedroom side tables. He asked us about what colors and styles we prefer and was able to show us things that matched our criteria in the store. We ordered our side tables and can’t wait to receive them!

We have had good experiences both times we came here. Bryan helped us with all of our questions and we are happy with the quality of our furniture.

Brian B. was very knowledgeable and easy to work with

Will Breland was very helpful with the purchase of my Couch, loveseat, coffee table, and end table. Very knowledgeable about their products

Great experience at Ashley’s. Good selection of beautiful furniture with reasonable prices. Nice environment to browse relaxed without pressure. Jay made my purchase quick and easy. Highly recommend!

Today my husband and I bought a new couch and glider from the Harrisonburg Ashley store. Brian and Will made our shopping experience an ease and a fun experience. We will definitely be return customers in the future.

Jay sold me a couch. What a guy! Great shoes.

Will was very helpful and knowledgeable.

This store management team has been awful to work with. They have given out false information on two occasions. They have been quick to take money from me under promises of quick shipments to only lengthen those dates after collecting my money. DO NOT TRUST THESE BUSINESS!

Jay was a very patient and knowledgeable salesman. He listened to our concerns and answered our questions.

Will was an amazing sales associate. I got the furniture I came for at an incredible price!

Ask for Marty maupin

Jay was great

Alex did an amazing job!!! New dining set for Black Friday

Jay was a wonderful salesman. We found him to be helpful in all ways. Highly recommend him!

I went to Ashley to pick up a repair kit and thanks to Jay, I left with a new beautiful bedroom set! He was great!

Good experience

Will Breland greeted us immediately upon entering the store, he answered all of our questions, and directed us to what we were looking for. His customer service skills are exceptional. Thank you!

Alex was our guy! He was amazing. He made the process so easy! We bought our couch and recliner. He was so personal and took his time to explain everything to us. We will be life long costumers.

Jay was very helpful, knowledgeable and patient when it came to helping me find furniture for my home! Great customer service!!!

Brian was excellent in helping me with all my questions very attentive and gave me time to make decisions

Will was awesome! Very knowledgeable and professional. Really appreciate his help.

Brian Baileys was so kind and understanding and patient with us as we looked and took our time to decide and also very informative about the sectional we liked he is very kind hearted please give him a shout out and let him know we truly appreciated his help

I went in looking for something specific and Jay helped me get just that, he was patient with my indecisiveness and answered any questions I had.

Jay H. is as wonderful during our whole experience! He made it very quick and easy and got us a really great price!!

Jay was excellent!

Jay was very helpful and helped us pick the perfect set.

Ask for Marty Maupin

Very helpful staff. Friendly, courteous and knowledgeable about the pieces. Fast and easy process.

Very helpful and nice thank you for everything will come back again for more purchases.

Mr. Hamblin was incredibly friendly, had great suggestions to our specific requests, took us directly to the couch we ended up choosing and made the process easy! He gave us a great deal and offered plenty of options to get us quickly informed. We really appreciate his time and are really excited about our new couch!

Will provided super great service. Knew the products. Quick to help. Kind and friendly. Thank you! This was a painless, stressless endeavor and with three kids in tow, I expected the worst and was pleasantly surprised. Thank you!

Brian was very helpful

Jay Hamblin was very helpful and extremely nice. He helped us pick out exactly what we needed.

Will breeland Excellent service!!!!!

Great service, and our experience is that their furniture lasts a long time. Definitely would recommend

Will was great! So helpful!!

Will was great. Informative and quick. Helped me pick out my first couch! In and out in 30 mins with a great price

We had no plans to buy and we were at our 3rd furniture store trying to figure out what we wanted. Within 15 minutes Will Breland helped us figure it out. By listening to us talk he knew exactly what we were looking for! We love our new couch!

Our sales rep was Jay H. He was phenomenal and leaped us find what we were looking for and customized it to our liking. He helped us get a great price on a complete bedroom suit with mattress and two sofas. We will be back in a few weeks to get another bedroom suit for our daughter.

Every time I go I look for Jay Hamblin hes a very nice guy, funny I would say to look for him when you go

Great service! Jay was a nice guy!!

Wonderful store. You can find a lots of great furniture and decor for your house. Affordable prices. For gifts. Recommended 100%

Brian Baileys best sales man ever. Helped me find the perfect couch for my space and also filled my wants as well. Great great place.

bought a couch and have had nothing but problems with it. has broken 3 different times and they refuse to honor the warranty we pais for. worst experience ever!!

Jay did an awesome job assisting us with buying our love seat and sofa! He was very attentive to our needs. Would recommend!

Jay very helpfiul.Thanks

I have been looking for furniture for a bit of time now and Jay was super helpful in me finally finding what I wanted! Was able to answer all my questions and very personable!

Shoutout needs to go to Jay! He is a great salesman and gave us a great deal! From the start he had an amazing personality. He informed us of all of the deals they had to offer. The way he helped us find a new set of furniture was amazing. We give him a 10/10 and recommend doing business Ashley Furniture!

Jay was a very knowledgeable and personable salesman that listened to our interests and took time to fully explain the products we looked at.

Jay was very helpful and responsive about everything

We have visited this Ashley store three times to look for a sofa. Today we came back with the intent of purchasing one. Will was great. He was friendly, knowledgeable, and patient. We are extremely happy with the sofa we finally decided upon and are excited to have it not only delivered but set up. Thanks, Will!

Jay’s the real deal. He was awesome to work with and super friendly/knowledgable. I’d definitely do more business at this location.

Jay was exceptional to work with! He was kind, personable, helpful, and provided us with a great experience when purchasing our sofa! Highly recommend working with him.

Jay was awesome! So helpful and very patient with us. We had a great experience shopping with him at Ashley’s.

Had a great experience at Ashley furniture… very patient salesman! Jay Hamblin was our very helpful salesman!

Shopped at the Harrisonburg location. Jay did a great job making sure we were well informed but gave us the time to talk a decision over privately. He was pleasant and well versed in the products.

Will was incredibly helpful in helping us select a couch and entertainment stand. He was very knowledgeable on prices / discounts and very patient in assisting us. Prices were very good!

Get yourself to Ashley’s and work with Jay. Very professional and really took his time with me. Great deals on the furniture. Explained everything well and couldn’t be happier. I’ll continue to use him for my future purchases.

Brian Baileys very good to work with very satisfied!!

Will Breland was absolutely fabulous to work with. He listened to my needs, was extremely patient, was very knowledgeable about the tempur-pedic products and helped me purchase exactly what I needed. Thank you Will!

Jay was a wonderful salesperson. He was knowledgeable, and worked hard to give us the best price!

Jay was wonderful to work with. My daughter left with a great deal on a new bedroom set.

I would highly recommend Jay Hamblin at Ashley store in Harrisonburg. He was so pleasant and worked very hard to meet us at a price we could work with.

We went to several furniture stores and this was hands down the best! We worked with Jay Hamblin and he understood exactly what we were looking for! Extremely knowledgeable and helpful throughout our time with him! 12/10 would recommend this store and working with Jay!

Will breland did a great job getting us in and out. He took us to exactly what we were looking for and didn’t try selling us on something more expensive.

Jay was Excellent for Customer service and great on the work of selling items

Jay was so helpful at Ashley furniture! He answered all my questions and made the process smooth and simple. He was very professional and polite. 10/10 recommend!

Great no hassle negotiating.

Will Breland was great to work with. Very professional and knowledgeable.

Very polite, very helpful. Will Breland would recommend to friends and family

Jay was absolutely wonderful highly suggest seeing him if you’re in the market for new furniture

Jay was very very helpful and made sure we got the best deal possible!

Jay made buying furniture a great experience. He was friendly and knowledgeable and made sure we were aware that they would price match. It was pressure free

We went to look at new house furniture and walked away with a new kitchen table! Alex was great at helping us and finding options that work.

Will breland was wonderful

Super easy experience. Will was very helpful in explaining the features of the sectional we selected.

Will was amazing at helping us find our living furniture.

We were at Harrisonburg, VA Ashley store for a bedroom dresser. Jay was really kind and helpful in making us comfortable and got us a great deal for an amazing dresser we bought. We are looking forward to work with Jay more!!! Thank you so much!

Jay was amazing to work with. He took the time to ask the specifics of what I was looking for and pointed me in the perfect direction. His recommendation marked all the boxes. Definitely go and talk to Jay if you are in need of some new home furnishings.

Will was very helpful and great to work with..

Will was amazing!

Jay is awesome, very knowledgeable person and willing to seal the deal.

Had a great experience with Jay! Very friendly and helpful. Would recommend him when you are in there picking out furniture!

My wife and I went to the store in the late afternoon and Jay shown us what we were looking for and also shown us to a mattress that was more comfortable at a lower cost than we originally planned on spending with the same great warranty that we ended up purchasing along with a reclining couch. Jay was very quick to get us answers we had about everything, very friendly and not pushy trying to get us out the door at closing hours. I have nothing but great things to say about my experience here and I will make this my first choice for all furniture purchases in the future. Thank you very much and I will be sure to send other potential customers your way.

Alex was exceptional to work with. He was incredibly knowledgeable, kind and patient. I absolutely love my new living room furniture and I will definitely see Alex for all my future furniture needs! BIG thank you to Alex for an incredible experience.

Jay was very helpful helping us select our sofa to match our other pieces we have he's the man to talk to.

Jay was such a pleasure to work with.He helped me find the perfect dining room table!

JAY was extremely helpful and wonderful to work with! Thanks Jay for helping me find the perfect couch and making this process as easy and efficient as possible.

Jay is very knowledgeable, and helpful. He answered all our questions in a relaxed and friendly manner. We bought an adjustable bed, sofa, and recliner. He gave us great customer service. He's a definite asset to your sales floor.

Jay was absolutely wonderful to work with. He greeted us kindly as soon as we walked in the door. It was very much appreciated that he did not push any sales onto us, but instead offered information about anything that we asked and then gave us space to discuss things amongst ourselves. He offered us his contact information and we will request him for any future purchases.

Knowledgeable sales rep, Jay helped us find exactly what we needed.

Our sales guy was Alex, and he was very attentive without being overbearing or overwhelming. He answered any and all questions my fiance and I asked, and made the trip to spend all my money on furniture a surprisingly enjoyable experience. He didn't badger us with random upselling, but he did make us aware of all the deals and promotions going on throughout the store. 10/10 will prolly come again cause I liked the console tables too 🥺

Amazing experience!! Alex was really great. He wasn't pushy and was very informative at the same time. I highly recommend this store if you're looking for furniture!

Brian made my experience seamless and hassle free. I couldn't be happier with the service I received and the attentiveness of the Ashley staff.

Purchased nee chairs and couch. They did not have them in stock, but it only took 2 weeks to get them delivered. I'm very happy with Ashley Furniture.

Jay was great. He gave us a good discount and was fast. Jay buenissimo. Muy atento y intelligente.

Jay actually ended up selling me on a different couch than the one I came for! He was super kind and informative, Harrisonburg Ashley is definitely the place to go.

Going in store was a much better experience than online purchasing. Jay was a huge help in getting my order placed and got me out the door quickly!

Will Breland was very helpful in helping me.....Very good sales person......

Alex was incredible! He helped me find the perfect new living room set and even helped my mom find new accessories for her house. I’d recommend the Ashley Store in Harrisonburg to anyone - ask for Alex!

Alex was extremely knowledgeable and very helpful as we looked at various furniture lines. He also offered us options on financing and warranties.

Spent a couple hours with Jay to completely furnish a new apartment. He went above and beyond working with us to figure out all the pieces we needed for 2 bedrooms, living room, and dining room while balancing our colors, styles, and budget constraints. It was an excellent experience. A+ all the way.

Will Breland was absolutely amazing today with our purchase. He was very informative and helpful. Would recommend coming in and letting him help you with your purchase.

We bought Isanti bedroom suite for our daughter as she was getting her first apartment at college. Alex and Will were both so accommodating and kind. Not all of the pieces would fit in her small apartment. They were super helpful and went out of their way to help us get part sent to her at college, and part sent to her at home. It helped save us the headache of moving it ourselves, and they did a great job organizing and delivering it. They even helped her out with a great new rug! It was a 100% a positive experience and I would highly recommend them!

Will helped us purchase a bunch of furniture for our new house. He was kind, patient, knowledgeable, and efficient. I highly recommend this store.

Definitely will come back Will Breland did an awesome job!

Excellent customer service. Will Breland was helpful and kind He went above and beyond assisting me today with all my purchases.

Salesman was very helpful and answered all questions with knowlege and courtesy. My salesman was Alex Newman.

Ask for Marty Maupin if you need help designing your home

Will Breland. Was the best. Very polite and helped in every way. Recommend highly..✨️

Alex was great! We came in with a few things in mind, but nothing really locked in. He found us a great sectional that met all of our needs and fell right in our price point!

Alex was great and very patient. Great shopping experience. He deserves a day off.

Alex was great and helped me make some awesome choices and showed me the best deals

Will was great! Friendly and knowledgeable!! We’ve bought from here several times!

Will was so helpful!!! Such a quick and easy experience!

Alex Newman is awesome! Very knowledgeable and pleasant, and also very professional. Alex made this experience great, and is the reason we chose to do business at this location.

The store was clean and inviting. Alex was knowledgeable, friendly, and helpful.

A great selection of furniture and decor. This furniture store and Grand are the only two furniture stores worth shopping at. The salespeople here are friendly and they don't hover over your shoulder the entire time you're browsing, like they do at other stores. I immensely appreciate being able to browse the store on my own. Then, if I have questions, being able to approach the salespeople instead of them approaching me.

Will Breland was the best! He was extremely knowledgeable and helpful with all of our furniture needs!

Very nice store and Alex was great to help us find an entertainment center. No pressure, just wanting to help us out. A shout out to Joey and his assistant that delivered the entertainment center. They were polite, professional and took very good care handling and setting up the center. They even placed padding on the floor when bringing the unit it to be sure it didn't get scratched. I really was impressed with them! Thank you!

Ask for Marty!

Nice furniture store. You can browse but not be hounded. There was a difference in price online and the online price was met. Financing was quickly and easily set up. Will was awesome to work with!

Terrible place to buy furniture. Not the Harrisonburg location but Ashley store in general. I purchased eight chairs and a table that cost $2,000. The chairs came in within a week. It's been almost a month and I'm still waiting on the table. Pitiful service

Will Breland was super nice and helpful!!!

Alex was very helpful!

We went in just looking at our different options. We sat on a couch and fell in love with it. Alex assisted us and did a really good job getting us a really good deal. Very helpful. Gave us time to make decisions. He was awesome. Thank you to alex!

I hate having to do this…because our experience in store was fantastic. We bought a couch/chair set a little over a year ago. We purchased the insurance on the couch and unfortunately the couch has already broken. The frame has broken and the insurance company that ashley uses has been terrible. I am home on maternity leave with a newborn and cannot sit on the couch. This process is ongoing and has been for over 5 weeks now. As much as I enjoyed the experience in store, I will not purchase from Ashley anymore due to the representation the insurance company is giving them.

Will Breland was amazing, he took us to exactly what we wanted. He was knowledgeable and friendly. We picked the first sofa we saw and the checkout was quick. Plus, we got a good deal. It was an overall a wonderful experience. Liz

Ask for marty

Jay was very helpful and understanding of our needs and explained every answer to our questions in great detail. Highly recommend!

Always a pleasure to work with Alex when we need to furnish a room! Excellent customer service and great suggestions to pull it all together!

We were helped by Alex Newman. He was very informative and went above and beyond to help us get the perfect couch set up for our needs.

Worked with Jay, the sales associate, and Alex, the sales manager. Jay remembered me from when I was in a week or so prior and was super helpful in getting me the exact configuration I wanted for the sectional I purchased. Both of them were very pleasant and explained each part of the buying process!

Good looking store with great options for everyone. Jay H. was very helpful in helping my fiancé and I find a great set for an AMAZING price. All together great experience!

Ask for marty

Store manager Scott was super helpful and knowledgeable. Highly recommend.

Alex at the Harrisonburg Ashley’s was beyond helpful from the second we walked in to the store on Labor Day. He was patient, knowledgeable and efficient. We very much appreciate his help and he deserves an extra day off !

Alex was very helpful, detailed, and friendly. I have been looking at options for a long time and came back to work with him after browsing the day before.

Alex was very friendly and helpful. He went the extra mile. Made sure to assist until we found exactly what we needed for our home! We are so thankful for Alex’s assistance in the store! We will definitely return for future business!

Worked with the sales manager Alex Newman. Wonderful greeting, knowledgeable, patient, and remembered us from when we had called a few days before. Picked out our dining room table and chairs with no issues and full explanation of financing etc. definitely deserves to be a manger for Ashley. Thank you Alex

Very professional and opinionated staff. Alex did an excellent job assisting us with helping find safe and affordable furniture for our elders now everyone is happy and satisfied.

Alex was so much help and was able to get me exactly what I was looking for in a new bedroom suite!

We had a very good experience at Ashley’s store. Alex was helpful without being over bearing. He provided us with good knowledge of the features of each couch and ultimately pointed us in the right direction of the couch we bought. Highly recommend him for any of your furniture needs.

I've never bought from them, maybe someday I'll try, but I don't know why I feel their furniture looks so old?!!!!

I worked with Will as my sales rep. He was super amazing!!!! Knowledgeable and low pressure! He was a genuine pleasure to help make my selection.

Alex Newman was amazing to work with highly recommend him!!

Ask for marty

The sales person was informative, knowledgeable and helpful. He was just the kind of person I want when making a big purchase. I would highly recommend Ashley in Harrisonburg.

Ask for marty

Ask for marty

Marty

Great experience with Marty

Will and Alex were fantastic to work with. Very professional and knowledgeable and answered all our questions & concerns.

ask for Alexia

Great job big Greg , awesome customer service at this location keep up the great work.

Alex was very helpful. We were able to find exactly what we were looking for.

I was looking for a very unique sectional and found one as soon as we walked in the door thanks to the sales associate

Alex was very friendly and informative. He wasn't pushy, which I appreciated, and explained our options clearly.

Exceptional customer service from Alex! Highly recommend!

Marty

I had a good experience found a couch I loved! Greg was very helpful and I couldn’t ask for better service. Highly recommend!

Great experience! Will Breland was very helpful!

Brian was outstanding. Showed us initially what we thought we were looking for. Answered our questions and then actually moved us to another model that had all the features we were looking for. Knowledgeable in the financing and made our transaction easy and quick. Excellent personality, no hard sales comments and met our needs. Please give him some sort of recognition. Thanks Tom

Marty

Marty

We had such a great experience with Greg today, he went above and beyond and took his time to make sure we got what we wanted and made sure we was getting our moneys worth with everything!!! We 10/10 recommend him if you are looking for help ☺️

Alex was wonderful, he was patient as we kept changing our choices. He gave us great insights. We will be coming back when we need another purchase(s).

Alex was great took his time with us and helped us make a decision

I came into Ashley funiture with an idea and they definitely had everything I was looking for at a great price. Will Breland was definitely a delight to work with and helped get everything I needed. Thanks again

We were on the hunt for a new living room set. Immediately entering the store we were welcome by Greg Dycus. He was down to earth, friendly and extremely knowledgeable. He took the time to listen to what we were looking for. He pointed us in the direction to start looking and left us alone, which was nice! No one wants to be chased around like the car dealerships do. He checked in with us and offered advice on the furniture. It was like having a friend with all the knowledge you needed to know. In the end we made the purchase. We felt confident we made the right choice and are happy with the product and service we got from Greg Dycus. We will definitely be back to do more business with Greg.

Greg at the Harrisonburg VA Ashley furniture was a true gem. He spent his entire afternoon helping me choose a sofa for my new home. He was helpful throughout the process. Even after the sell was able to add an item to my delivery. Very pleased with my experience. Greg is an asset to Ashley’s Furniture

Greg and Alex did an exceptional job working with my budget and style preference . They were patient and gave me multiple options based on their availability with me wanting something quick! Thanks Greg and Alex. Looking forward to my new pieces.

We had a great experience at Ashley furniture store. Special thanks to Greg Dycus and store manager Alex for the wonderful service.

Greg was a huge help and very informational, would definitely recommend shopping

Great buying experience! Will was our sales associate, and he was helpful and patient as we went through the options and delivery dates. I appreciate it!

Will Breland, our salesman at the Harrisonburg, VA location was absolutely wonderful. The entire staff was actually. Will was attentive but not pushy. He took the time to listen to our needs and apply that to the things he showed us. We left the store the first day to measure our home space and consider our options and Will did not pressure us to buy before we left. In fact, he was very understanding. We came back the next day with only 30 minutes to closing time. We offered to return the next day but three of the staff members went above and beyond staying 45 minutes past closing to assist in our purchase. I regret that I can not recall the name of the nice lady who did our paperwork, but Alex, the store manager stayed late along with Will to help us load a chair into our van. In a world where customer service is nearly a thing of the past, Will shines like a beacon! Thank you Will, for such a wonderful buying experience!

Alex provided us with exceptional service. He was patient in answering all of our questions and with our indecisiveness. I would highly recommend purchasing furniture from him again.

Marty

Cam and Liv were very nice and accommodating while I was there

Had a wonderful experience and an awesome deal on living room furniture. Greg was awesome and very helpful.

It’s very good guy. I like to work with him again.

Alex was awesome helping us find a sectional went elsewhere to browse but couldn't beat what we were offered

Greg was helpful and informative

Marty

Thank you Will Breland! Very accommodating and patiently answered all questions.

Great job,great place,great salesperson,thanks so muchWill Breland

We had a great experience at Ashley! Greg was very patient with us and answered every question we had, while taking us around the store, to find the best fit possible. He was very up front about their products and wasn’t pushy at all! Much better than some experiences we’ve had at other furniture stores in the area. We would definitely come back to Ashley, for our future needs, and will always ask for Greg!

The representative was helpful without hovering. I left and returned twice after comparing with other local stores.

Will was a very helpful sales person! He made the difference between buying in the Harrisonburg store and going to a northern va store.

Brian was extremely helpful and made the process very easy!

Ask for marty

Came in today to look at new living room furniture. Our sales associate Will B. was extremely helpful, and was able to answer all the questions we had. Will made the whole experience easy and enjoyable. Would definitely recommend coming to see him if you’re in the market for any furniture.

Will Breland was an awesome salesman

Great service, clean open place love it

The selection was great and the salesperson Brian was extremely personable and knowledgeable of the products. We found exactly what we were looking for! Highly recommend.

Greg and Brian were very helpful!!

Brian helped me pick out a chest of drawers, mattress, and bedframe for my room. Everything is perfect!

We recently replaced our family room and bedroom furniture. Brian was super friendly and helped us to pick out everything we needed. His product knowledge and suggestions were perfect!

Our salesman, Brian, did a great job!

Loved the store! Had a bunch of nice mirrors and comfy couches. Carie was so nice and answered all my questions!!

Very good experience. Will Breland was very helpful and knowledgeable about the product. Would highly recommend him to others.

Will Breland was a great salesman today. Very knowledgeable, friendly, as well as professional. I would recommend him to anyone in the business for furniture

Will was great!!!

Awesome experience. Greg was awesome.

We love Ashley furniture! Will did a nice job

Will did great today!

Will did a fantastic job! He was so attentive and patient! We will definitely be back to Ashley Furniture in Harrisonburg!

Will was so helpful in everything we asked when visiting Ashley furniture.

Marty is great

Alex was super helpful and answered all of our questions. The selection was great and the checkout process was very efficient. ***edit: Alex did it again! He is amazing and will help you maximize your experience. If you are looking for any furniture you should see him.

Ask for marty

Ask for Marty!

😳marty was great

Marry was great

Greg was absolutely amazing! He was patient with us while we looked at every couch on the floor, he gave us space to chat when needed and make the experience fun overall! We’ll be back to shop soon!!

Will Breland was very helpful and knowledgeable. He helped us pick a great set of furniture and got us through the process quickly. We had a great experience. Thank you!!!

Fabric material is terrible for the amount of money I paid. Terrible customer service outside of local store. Loveseat was delivered damaged which was not obvious at first. Once noticed reached out and was given an email to contact. From that point customer service was terrible. Lack of communication, lots of miscommunication amongst customer service reps. Was offered an exchange to be delivered in a week and still waiting 3 weeks later. Got to a point where I asked for a refund due to such terrible service. I was denied a refund and offered to accept the exchange or keep the broken loveseat with a $200 discount. Will never shop with Ashley again. Beware if you have any issues once purchasing an item

Great experience with Brian . Very pleasant

We came into the store looking for a dining room table and Alex from the Harrisonburg store was extremely helpfully. He provided excellent service and he was very friendly. He was very knowledgeable on all the products which made the decision on which dining table to purchase easy.

Greg Fucus very nice person great service and Alex give me discount thank you both for helping me .

Greg was amazing and helpful! I’m super thankful for him and him helping me find exactly what I wanted in time for Christmas

Greg Dycus was a great help. Helped us more than imaginable. Came for a mattress and bedframe found both. The one mattress needed to be ordered and was farther out, however they had the same mattress with more height and was even better. All and all amazing service!!!!

Brian and Alex were very helpful in assisting me to find the perfect chair and ottoman for our living room. They were knowledgeable and professional and made the entire experience positive. Looking forward to our family being able to relax together this winter with our new Ashley furniture!

Great customer service, we had to get a couch last minute and Brian helped us out finding exactly what we wanted. I would recommend this place to anyone looking to decorate their home.

Alex was so helpful and had great customer service!

Alex was very patient and explained all of our options thoroughly. We appreciated his knowledge and kindness.

Customer service was hospitable to the point of sale, any service for care at that point has diminished to the point of apathy. Half the furniture I ordered was delivered damaged, the other half wasn't delivered at all. After asking about the status of the undelivered barstools the rep said "the stools would be delivered with the replacement piece" I never had asked for the replacement so I'm not sure why there would have been a delay in delivery. The replacement sectional showed up today with no barstools which have been in the warehouse for 2+ weeks waiting on the replacement sectional. Called the store and was told the staff was too busy. 0/5 would not recommend buying anything from this place.

We purchased a new couch and Alex was great with answering all of our questions and working with us from start to finish. We enjoyed talking and purchasing our new couch through Ashley’s. We will definitely be back.

Marty was exactly what you need

We had a great experience and Greg was super helpful! We are excited for our new furniture!

Marty was great!!! Beautiful store!

Gorgeous store! Friendly staff! Design consultant Marge was amazing

Marty does an amazing job with selecting just the right furniture

We went into the Ashley store late in the day last week to replace a mattress under warranty (manager Alex has been very good to work with on this issue). Sales associate Will was a tremendous help during our visit. He assisted us with our mattress selection, but wasn’t aggressive in trying to push the sale just to get one done. This made us feel comfortable to browse for bedroom sets while we were there and we ended up going ahead and purchasing bedroom furniture too as a result. We appreciated Will’s helpful attitude without hovering or being pushy. We would be happy to work with him again for future needs.

Bought furniture from Ashley's furniture in Harrisonburg Sept 5. Supposed to be in in 10 days. Month and a half and plenty of phone calls later it finally came in. Scheduled 3 different times for delivery and haven't gotten it yet. Each time they call and give the excuse of, "we don't have a driver or truck". Next time it does not appear on scheduled date someone better be knocking on my door with a refund check. Never again will this place be visited for any reason. I"ll buy elsewhere.

Gorgeous store Marty did an excellent job

Received my furniture after 6months, just so you know about their delivery.

Great customer service and wonderful experience over all. I had an idea of what I wanted and they helped me look at options and were able to customize what I wanted.

Great service and super helpful with any questions!

Have had 4 delivery dates and still no furniture.

Great service!

At your Harrisonburg Virginia store Alex and Carrie have been absolutely a joy to work with. Alex has been so patient helping us find as close as possible what we have been looking for. Not one time have we felt that we are being rushed or to have something pushed on us that wasn’t quite up to what we are looking for. My mother in law is looking for a soda and she has had a very difficult time deciding exactly what color she wants and there again Alex has been very patient and polite with her in trying to find what she wants. No luck yet but we are still trying. Carrie has done a wonderful job in taking of all the financing. She too is also very polite and courteous. Our sofa and love seat were delivered by 2 black gentlemen. They were very polite and courteous. Took exceptional care in getting them through the front door and then setting them up. I’m sorry I cannot remember their names but one of the guys was very tall. A job very well done. Angelo and another gentleman delivered our dresser. Again they were very careful in maneuvering the front door and bedroom door again a job well done. They too were very polite and courteous. Thanks for a job well done by all.

The selection was great and our sales person was patient as we looked at so many options! Ask for Will at the Harrisonburg Va store!

Great store… great service… great prices. Will be my first stop every time I need some furniture.

Horrible from start to finish.

If you are looking for furniture don’t hesitate to goto Ashley and ask for Alex N. he is great and will help you with any questions or concerns! He found us exactly what we wanted and at a great price!

Went to Ashley yesterday and our sales guy Will was very nice and professional. We were just looking at some the furniture and he was very helpful and professional. We will definitely come back when we are ready.

Carie Mills was very helpful and pleasant.

Will at Ashley in Harrisonburg was Top Notch. He let us shop but was right there when we needed help. His manager (didn’t get his name) was also very helpful.

The furniture, tables, and bed's everything is very nice.

They are always friendly and never pushy. We keep going back bc they have a good selection and do their best to meet our needs.

Great staff, clean store, everyone willing to help to get you the best.

Abigail is a delightful young lady.

Clean store with very nice staff

Excellent customer service! We bought a sectional for our living room and the staff was very helpful, especially the manager, Alex. I highly recommend coming here if you're in the market for new furniture!

We are in the process of building our forever home and needed new furniture. Alex helped us with any questions we had and got us all set up for when our house is complete. If you are in the market for new furniture I would highly recommend Alex.

Brian was very helpful, answered my questions and showed me the best recliner for my budget. I am very pleased with my purchase and look forward to having it my home.

Very professional, friendly and helpful staff with a great selection of products

Excellent service. Highly recommend. Thanks!!

The delivery service really helped me. They were very professional, courteous and knowledgeable.

Alex is very knowledgeable & always goes above & beyond for customers!

Great furniture selection, excellent staff, and overall a good experience. Furniture shopping couldn't have been more hassle free at this place!

Carie Mills was extremely helpful and knowledgeable. She made sure I had an amazing experience!

When I went into the store, Alex answered all of my questions and was very helpful!

Great experience. Alex is the best. He helped us find exactly what we were looking for.

This store is always so well put together and the employees are very accommodating. Every purchase has been great! Highly recommend going to see Alex for all your furniture!

Alex was extremely helpful. Guided us through everything in a professional manner, and we are very pleased with our experience. I can't imagine not buying furniture from him!

Alex is the best! He was so helpful and went above and beyond to make sure we got what we wanted. Highly recommend.

My husband and I came in to buy new furniture for our home we are building. Alex was incredibly patient while we changed our minds often. He made our entire experience less stressful and was accommodating to our requests/wants. He was very knowledgeable about all the products and earned our trust which is paramount. We would happily come back! Thanks a million Alex! You are an asset to this store!

Great customer service and friendly staff. I definitely recommend the Harrisonburg VA location for any furniture needs. The Sales Representative, Alex was great!!

I recommend Ashley furniture In Harrisonburg 100%... the furniture is beautiful and the service is even better. I ordered my furniture in June, thinking in the house that I suppose to move in August. But finally I was not able to move there and I had to change my order because the new house was very differentwith different size and different spaces.... Alex (the manager) and Greg ( the sales representative) were more than great helping me to made the changes in August.Finally I got the fist pieces of furniture just when I moved in to the house,, and it was beautiful... for the other pieces,, I knew that I had to wait a little longer... but I was informed almost every week how long it takes...and every change of the schedule... In the last minute, before receiving the other part of my furniture, I had to change AGAIN my order because I had other expenses and I had to prioritize some of my wishes for the more needed in home, and again Alex help me with every detail, he saved me the money that I suppose to pay for the restocking fee, and bring to me the option to get the furniture that I needed more... He was great... When the furniture for my dinning room, living room and home office arrived, I was just extremely happy about doing business with this guys... Everything looks so beautiful, my family love it, my visits love it, and I feel very satisfied with all the process... even the guys who delivered and assembled the furniture were incredible polite, respectful and very kind with my baby who never stopped asking them questions about how to assembled it... I will back to buy in Ashley Furniture in Harrisonburg without doubt...

Best place to shop for mattresses in Harrisonburg

(Translated by Google) A very good place for those who plan to furnish their home (Original) Un muy buen sitio para el que piense amueblar su casa

I received my furniture finally after almost 6months. The stools that came with my dining table were already stripped so putting pieces together the screws just fall out. The bunkbeds I bought were poorly put together and a hole was in it already so when we put pieces together there is a perfect circle hole in the front of the bed. I will never purchase from here again. The quality of the furniture I am very dissatisfied with. There is no REAL WAY to contact anyone about this either.

Nice furniture. But wait time for delivery is pretty far out.

What a terrible customer service. 20% restock fee after 3 hours of purchase, and it will take 16 weeks to deliver. Don't buy from Harrisonburg Virginia store!!!!

Ordered $8 grand in furniture around August, bed and 2 nightstands delivered about a month after purchase. Rest of furniture arrived In October, .... due to Covid... dresser was cracked! Waited until January for new dresser, it was worse!! 2 weeks later got a dresser that was not broken. But now.... my bed creaks and makes noises. I look underneath and a leg is bent and coming away from the base. They send out a tech. He said the threading was not working properly and 3 other legs were loose. REALLY?! I call Ashley furniture because of course THEY have not reached out to me.... I’m told I have to call the manufacturer because it’s a FRAME issue and they don’t deal with that. Soooooo now I have to do the work even though THEIR people installed the bed. They had ZERO INTEGRITY when they put my bed together. The ASHLEY FURNITURE installers could have reported the issue then and DID not. Shame on them. I called temperpudic and there is a 1 1/2 hour wait time. I call BS on the whole thing. I would love the delivery fee refund. It’s the LEAST they could do! They did send me a $75 voucher to use in the store... really? No. I asked they apply that to my bill. They did. Customer service is not good as there has been ZERO follow up by anybody at ASHLEY, I have to continuously call them. The girl that sold us the furniture was great. But be prepared to go through hoops if anything is wrong. Ashley Furniture is not taking responsibility for their installers actions. 4 stars for the girl who sold us the furniture, 1/2 star for customer service

Our experience shopping and purchasing furniture was GREAT!!! No Pressure sales people that were knowledgeable and available to help and answer all of our questions! People who complain about the production and delivery time line ARE CRAZY we are in a pandemic!!! Have a little patience people your furniture has to be BUILT and delivered to you!!! It takes however long it takes!!! In the mean time take a chilll pill and learn to be a more kind human!!!

I ordered what appeared to be a beautiful shoe rack. It arrived and did not match the description. It was cheap, flimsy plastic. Their return department is horrible. Return shipping is 100% on the customer, the customer must package, pay for, and provide a tracking number to the warehouse for a possibility of a redund. They will not allow returns of online products at their brick and mortar location. I could've found a higher quality product and better customer service elsewhere. I will no longer be a customer. I am about to purchase living room furniture and will do so at Grand Home Furnishings who has a reputation for quality products and excellent customer service.

We bought our new dining table here and Alex was great to deal with throughout the entire process.

Overpriced.

We purchased a dinning table. Due to the virus, we did have to wait awhile for it to come. Alex was upfront about it. Alex is awesome!! It has been a complete pleasure to work with him!! Thank you, Alex, for everything!! We will be back for future purchases! Delivery guys are great too!!!

I have a hard a horrible experience with this company since I bought my bedroom set. When they came to set it up, they set up the bed incorrectly. Then our mattress, from them, never shaped right due to being placed in the truck incorrectly. We have had our stuff a little over a year and decided to move. The guys who set up the bed broke the screws a little bit, without me knowing, so we had to brake the frame a lot. I was told the factory warranty had ran out so there was nothing they could do about it, even though their "professionals" broke it in the first place.

Nice furniture and good service

This company is absolutely terrible. This review is about the entire organization not specifically this store since my order was online and I cannot find where to post a review about online orders. I ordered a complete bedroom furniture set at the beginning of May that said 6-8 weeks for delivery (long but acceptable during a pandemic), and received my confirmation number. 8 weeks go by without even a follow up by the company, so I try to call to find out what is happening. After multiple calls over multiple days it was clear no one from their call center was ever going to answer or return my messages. I finally get someone on their online chat to answer me and they tell me the items are delayed longer than expected and give me a date that they will be in stock. That day comes and goes, no message from Ashley. I contact them online again and this time get an expected shipment date (not delivery) another 2 weeks out. Then not 3 days later they cancel the entire order and think it will make it okay to send a 20 percent coupon. I have never had a worse experience with any store and after dealing with this horrendous customer service I will not be buying from Ashley again and I hope that others will avoid doing business with them as well.

Plenty of parking, easy access into shopping strip, but you can only turn right when exiting onto street. Near lots of good stores and across the street from a mall. No salesman following us around. We made our purchases easily and went out to lunch to cry over our now low bank account (as I bought decor items I hadn't budgeted for). Nice experience. Good range of prices for different budgets.

The worst furniture store in Harrisonburg ، They take money from the first day and make you to wait weeks and months, The shipping process very very long. I never recommend buying from this bad store

I just wanted to express how disappointed I am after ordering from Ashley and I haven't even received my furniture yet. I purchased a bedroom set on 6/7/2020 and was told by their sales rep that it would be delivered by the end of July. I moved into my new house in the beginning of July and thought it won't be so bad, it'll be worth it because I found the perfect bedroom set after looking all day. Well I called mid July and asked if there was an exact date they had yet for when it would be delivered and I was told not an exact date but I was reassured that it would be end of July. Well the last week of July rolls around, still no word about my furniture, I call and I am told Mid August. Well that's not what I was told in the beginning but I understand I was told it could take up to 10 weeks and COVID and what not but I still don't know why I was told July TWICE. Well it is now 8/18 and it has been 10 weeks and still not one word about my furniture. I've been sleeping on an air mattress for the past two months and I'm starting to get very annoyed. I would have just ordered off of Wayfair or Amazon if I knew this would have been the case. I won’t be ordering from Ashley again.

Nice selection of furniture

Alex could not have been more knowledgeable or helpful. We met him while he was working in the Waynesboro store. We really just stopped in to browse. Before it was all over, we purchased 3 bar stools and then headed to his Harrisonburg store to look at an outdoor furniture set that he thought would be perfect for our needs. Had he not taken the time to engage us we would have never known there was another option. We now also own a lovely outdoor patio set. Alex is a delightful young man who understands customer service better than most. Customer service and interpersonal skills are quickly becoming a lost art. It made our day to see it was still alive and well at Ashley! We will be back.

COVID-19 caused a lot of chaos for many furniture stores regarding delivery for many customers. I know the teams at Ashleys furniture have taken on a lot of the brunt of upset customers do to it. Alex - the store manager from Harrisonburg - was a huge help to me during my troubles and was willing and DID help me want to stay shopping with the company after having some delays of my own furniture. Alex's help, kindness, and assistance was the only thing that completely changed my outlook on Ashleys. It really is a great place to shop, their prices are reasonable, and the extent of the assistance he gave me to solve my issue's is why I will stay shopping at Ashley's and send customers there. Thank you Alex for being understanding and so helpful!

I would strongly suggest you not shop at Ashley in Harrisonburg. I brought a recliner several months ago. It stopped working after only 3 months of use. When I called, I was told there was no warranty. After contacting their headquarters, I was finally told I would receive the new motor by mail but I had to install myself. When the package arrived, it was a cord only. Now the manager refuses to talk to me personally and I was told I may have to wait 6 weeks for the service center. I have not heard from them in weeks and even their headquarters will not return my calls or emails. Stay away from this store.

Nice bed frames

Go see Alex. He is the BEST!

Huge shout out to Alex for awesome service super nice and friendly and for also having my dinning set delivered to us within the hour of being there your service made a huge difference during this difficult time..thank you!!!

I highly recommend the HARRISONBURG store, I was having major issues with the Staunton store couldn’t even get their manager Maggie to speak to me on the phone. I’ve been waiting on a bed frame since February and the staunton store didn’t bother to call me to tell me it had arrived, long story short I had to end up going to Verizon and printing my phone records to prove they never called me because keisha the associate argued with me for two days that they did. I was seeking some sort of reconciliation and they were unable to provide it. I called the Harrisonburg store and asked to speak to a manager within 5 minutes Alex called me back heard my story and within 15 he had it solved my bed will be delivered within a few days. Which is all I wanted. If you ever need help with anything call Alex!!!

They sell furniture here!

Here's a little story that happened to me at our Harrisonburg, VA Ashley Furniture Store. "Policies and customer service are extremely poor. They will greet you and make you feel very important when you first walk in and start shopping around. However, once you buy, and you receive your purchase, they will do anything and everything to make sure it never gets returned no matter the situation. We purchased some reclining furniture from Ashley Homestore here in Harrisonburg, VA. Once we received the furniture, we noticed a very unsafe hazard when the furniture is fulling reclined. A large gap appears that our small toddler's lower bodies could fit into. This creates a dangerous pinch point if we are not around and our toddlers decide to play around with the sofa and love seat. We know several people with reclining furniture and we found out that they don't have a gap at all. Some even have a strong fabric to cover it. This gap wasn't even a thought in our minds at the store because we've never owned furniture like this. It was never brought to our attention by any employees. Had we seen this in stores, we wouldn't have purchased. It's too large of a pinch point with little ones running around our home. However, after days on phone calls and explanations, and even us offering to pay a restocking fee, Ashley's will only offer us the following deals. Deal 1: Stick with the furniture you have and deal with it. Deal 2: Purchase something else at equal or greater value and they will then return the furniture. Problem with deal 2 is that there is nothing in that store we want." People, please be careful at this store. They will get you.

Ordered a piece that would take 6 weeks to get in. When it arrived to the warehouse it was damaged (minimally). We had the option to keep the damaged piece or wait for another one. By the time the manager got back to me as to whether or not we would get a partial refund for the damaged piece (about 4 weeks later and a frustrated phone call from me) we were told the damaged piece was now unsalvageable, as it had been damaged further. We could be refunded or have a new one ordered that could take 8 weeks for arrival. I decided to wait for another. It arrived earlier than the projected 8 weeks and the 2 delivery drivers (I wish I remembered their names for recognition) were extremely pleasant (despite working in the midst of a pandemic) and worked very efficiently! What started out as a frustrating situation was made right by good customer service.

Policies and customer service are extremely poor. They will greet you and make you feel very important when you first walk in and start shopping around. However, once you buy, and you receive your purchase, they will do anything and everything to make sure it never gets returned no matter the situation. We purchased some reclining furniture from Ashley Homestore here in Harrisonburg, VA. Once we received the furniture, we noticed a very unsafe hazard when the furniture is fulling reclined. A large gap appears that our small toddler's lower bodies could fit into. We know several people with reclining furniture and we found out that they don't have a gap at all. Some even have a strong fabric to cover it. This gap wasn't even a thought in our minds at the store because we've never owned furniture like this. It was never brought to our attention by any employees. Had we seen this in stores, we wouldn't have purchased. It's too large of a pinch point with little ones running around our home. However, after days on phone calls and explanations, and even us offering to pay a restocking fee, Ashley's will only offer us the following deals. Deal 1: Stick with the furniture you have and deal with it. Deal 2: Purchase something else at equal or greater value and they will then return the furniture. Problem with deal 2 is that there is nothing in that store we want. People, please be careful at this store. They will get you.

Went to Ashley furniture in Harrisonburg, Va this afternoon 3/15/2020 and was greeted when I walked into the door ! Shortly later while walking around I got a bad coughing spell and the sales guy in the pink dress shirt did all he could do to avoid us when inquiring about a item in the store that I wanted to purchase but not only him but the rest of the sales people AVOIDED ME LIKE I HAD THE CORNO VIRUS WHICH I DON’T have !!! The salesmen in the pink shirt as I was walking up to him to ask about the merchandise he took hisself outside the door and so I walked outside and he the salesman took his self back. In the store so I left and they loss a SALE AND A CUSTOMER !!!!! DO NOT RECOMMEND THEM POOR CUSTOMER SERVICE 😡🥵!

Anyone looking for a great customer service experience presented by knowledgeable staff this is your place. Had the pleasure of working with Diante and Alex and I would highly recommend them!

Walked right in this afternoon to look at dining tables and ended up leaving with one! Alex was a great help, absolutely recommend him to anyone looking to buy some furniture that needs help deciding with regards to certain factors.

Terrible experience, lie about everything and don't update you if your furniture is not in stock 8 weeks later. They just expect you to wait another 2 months for it to "maybe " be in stock. Never buying furniture here again ! Waited for 2 months just to find out it's out of stock and no one bothers to update you about it. Also they're quick to take your cash but when it comes to refunding money for not keeping their end of the bargain you have to wait 2 weeks for the check to come in. No apology nothing insane customer service!!

Returned to Ashley looking for a specific love seat- found what I was looking for only better & they made it all so easy .Salesman was personable but not pushy. I just wish I didnt have to wait for delivery but that's ok .Saw a lot of things I really liked -will be going back .

Furniture on the higher end of things and none is advalable for 6 +weeks umm no thanks

Great customer service

No pressure sales. I was helped by Alex who was professional, patient and most important delivered excellent service. He was able to point out a few things I didn't consider which helped with my decision. He took the time to explain the process and made the transaction easy and straightforward. I recommend and will continue to shop there again.

Very poor customer service. Ordered bar stools on Black Friday and still no ETA all the way in February. Then wouldn’t let ya get a refund. Smh

Great experience at ashley. Alex is great to work with highly recommend him.

Alex the store manager really went above and beyond to get my mom what she needed. Thanks for the stellar service!

I had purchased a mattress that had a defect in it. All it took was a phone call and Alex the store manager was on it. He got it fixed and a new mattress on the way to me. This store is amazing with great people and great management. I hope for Ashley that Alex stays around for a long time. He is someone I love doing business with. He not only makes you feel like a friend, but he also makes you feel like your more then just his job. In one word he is AMAZING!!!! This store is #1 in my eyes, if you want good customer service then go here.... you won’t get nothing better anywhere else. They set the bar high :) they always will have my vote... also ms. Barbara is also amazing. She is the best... come here for your stuff you won’t be disappointed;) Best, The Roach Family

It was a great place to shop everything was beautiful in there you wouldn't want it to buy everything that you had the money at the end of everything

I ordered a bed 7 weeks ago suppose to be delivered This evening past Saturday after being very Persistent never happened , than was told it’s been pushed back to after Christmas , ask for my money back will take 10 days . I went directly to a competitor in less than a week be delivered.

CJ was helfpul and knowledgeable when we needed his assistance but respectful of our space as we looked around. When there was an honest mixup with the delivery the manager, Alex, was extremely considerate and understanding of our situation. Some of the best customer service I've ever gotten.

The manager of the ashley store in harrisonburg is honestly one of the most professional and pleasant people I have ever worked with. After receiving our couch I hated it. He allowed us to exchange it with no problems. Would highly recommend CJ as a sales associate as well. Very professional and helpful. He also didnt hover which is one of my biggest pet peeves. All in all I would recommend them and I will definitely be a repeat customer.

This is our third time purchasing from Ashely furniture and our second time from the Harrisonburg location. We had a great experience this past time with a very nice salesman Alex. We were told that delivery time was about 6 weeks and they called right at the 6 week mark to schedule delivery. The night before our delivery date they called to say they would deliver between 2pm-5pm so I waited, well at 5:15 I get a call that they are about an hour behind, Okay that’s cool I know things happen but that started having me worry some and hour later still no delivery. They finally showed up at 8pm to deliver, I was upset at how late it ended up being but the guys were very nice, super efficient and apologetic so that made up for the late time. I will definitely go back for future purchases.

Great services ask for Alex Wonderful sales person

Nice selection of furniture with helpful staff and great sale prices.

Never going there again very disappointed! seems like some people who work there they're really hate their jobs! Me and my husband bought our very first bedroom set .....oh boy we went through so much stress with it :( looks very nice but the quality big No-No 😒 . Once you buy it you cannot exchange or return ! Of course that's how they make their money right 🤪 we should of went to Grand furniture store from the moment you walk into their store they even open the door for you and offer you a drink. I went few times to Ashley furniture store with my baby and a stroller, they would be standing few steps away from the door but won't even help you and if you leave without purchasing anything they won't even say thank you or goodbye.

Let me start off by saying the customer service while buying the furniture was great. Our sales guy was so kind and patient with us. We ended up purchasing a $4000 bedroom suite. The problem came when it was time for the furniture to arrive. We waited the 4 to 6 weeks that we was told, which was fine. Once the furniture arrived they didn’t show up with the dresser because it was all scratched up, the mirror was scratched as well and something was wrong with the bed frame so it was not able to be put together, but they left all the pieces of the bed frame in my bedroom. They assured us someone would be in touch within 72 hours about the bed frame. 3 weeks later, my bed is still sitting on the floor and the parts of the bed frame are very nicely decorating my whole bedroom as they just sit there. Still waiting on my dresser and mirror. I guess the boxes of clothes around my bedroom match the head board, foot board and bed rails sitting around the room. So glad we paid $4000 for this.... DO NOT ORDER FROM THIS COMPANY!

Furniture is nice but Too Expensive for my Taste as I browsed through their Store. Not Very Busy here in Harrisonburg Virginia as other Locations such as Fredericksburg and the larger Cities I have visited.

90% of the product is cheap. Management is nuttier than a fruit cake.

We dealt with Garrett who took very good care of us! Alex Newman is also a pleasure to deal with!

Very helpful and knowledgeable

We had Haley Nash as our sales associate and she was amazing! She heard our needs and met them. She was very informative, kind, and had great suggestions! Definitely recommend her and Ashley Furniture! The manager, Alex, was informative and passionate about our home furniture needs and protection!

A huge selection of furniture, a little more on the expensive side but you pay for quality. Didn't like the employee following all around the store even when we told him we were just looking around, every 3 minutes he was interrupting my conversation with my husband. We ended leaving the store without seeing all of it.

Extremely rude customer service. Garrett was disrespectful. He asked for my price range and when I told him (my price range was inclusive to most of the items I was seeing in the store), he said &"well there&'s a Goodwill next door&". Said he was joking but barely cracked a smile. I felt very judged and left the store. Treat your customers with respect.

Extremely rude customer service. Garrett was disrespectful. He asked for my price range and when I told him (my price range was inclusive to most of the items I was seeing in the store), he said "well there's a Goodwill next door". Said he was joking but barely cracked a smile. I felt very judged and left the store. Treat your customers with respect.

Try to give me a higher price for an item online that was a lot cheaper and give me free shipping to the warehouse when there's free shipping to your house online.

All cheaply made imports. If that is what you're looking for then this is your place. If you want good quality then go elsewhere.

Nice selection, sales person was very helpful

disappointment. I purchased a couch that was way too big for my apartment. They would not let me trade it for a smaller one because it has been in my home for ONE day. Absolutely ridiculous. Now I’m paying over 800$ for a couch I dont want. Will not be coming back to Ashley’s. Save your money.

The salesman was nice and had his product knowledge down. Explained everything throughly with me. 0% financing! Management was wonderful! I highly recommended Ashley’s to anyone in the market for good quality furniture! Good prices and friendly staff.

Konner Bradwell was our salesman and he did a fantastic job answering our questions and actually *listening* to us in terms of what we were looking for. He showed us a number of options but always kept our goals in mind. He looked out for us in regards to budget, quality, and comfort. Kudos! We can’t wait to enjoy our Enola sectional!!!

KONNER was an outstanding professional! His best quality is his genuine desire to help people....Exceptional customer service and impeccable knowledge about the products. I have another property that I have to furnish the only place I will come is to Ashley and work with Konnor. Today was a awesome experience... I look forward to getting my furniture in a few weeks. Go to Ashley to get your furniture!

Had a good experience with Ashley Furniture. The staff was extremely helpful and knowledgeable. Thanks guys!

i came into ashley’s with no idea what i wanted, mostly just an idea. i was greeted by rhiannon and she was nothing short of the perfect person to meet me. she told me she had just started and i couldn’t even tell. we even had the same style interest. the rest of the staff was really great. her manager, alex, came by and made sure that i was happy and that everything was going well. i ended up buying the tripton upholstered bench. it was perfect for my foyer. if you wanna go, ask for Rhi or Alex!

Wonderful atmosphere, very friendly staff, not pushy at all! I highly recommend this Ashley store over any others! They have a huge selection of everything you could ever want for your home! Great people to work with on picking out your new furniture and accessories!

Great experience at the Harrisonburg Va store! Garrett was my salesman and he went above and beyond to make sure that I ( the customer) was satisfied during every aspect of the purchasing process. Will definitely be returning to the Harrisonburg store to do more business with Garrett!

Very nice people to work with.

Great employees. Helps in anyway they can to get you what you want. Good prices too.

Very pleasant helpful and Alex remained with us during all decisions during our selections

Buyer beware. Poor customer service. My brother and I purchased over $4k worth of furniture on the same day. When we picked it up at the warehouse I found that a bracket on one of the back pieces of my sofa was bent at a 90 degree angle. The store manager was contacted about the issue. He stated because we didn't pay the additional $150 each for "white glove shipping" option that he was limited on options. After waiting 3 hours at the warehouse he gave me the option to pay a discounted amount of $75 to get a new sofa shipped to my house, make another 2+ hour round trip to the warehouse the next day for a new one or to get a $75 as is credit. The warehouse help attempted to straighten the bracket out. After mentioning that I didn't know how it made sense to lose future business over $75 shipping cost, his response referred back to the fact that we didn't pay for the additional shipping. Note: the day before pickup I found the exact same set at Coleman Furniture for $400 cheaper/free shipping.

Buyer beware. Poor customer service. My brother and I purchased over $4k worth of furniture on the same day. When we picked it up at the warehouse I found that a bracket on one of the back pieces of my sofa was bent at a 90 degree angle. The store manager was contacted about the issue. He stated because we didn't pay the additional $150 each for "white glove shipping" option that he was limited on options. After waiting 3 hours at the warehouse he gave me the option to pay a discounted amount of $75 to get a new sofa shipped to my house, make another 2+ hour round trip to the warehouse the next day for a new one or to get a $75 as is credit. The warehouse help attempted to straighten the bracket out. After mentioning that I didn't know how it made sense to lose future business over $75 shipping cost, his response referred back to the fact that we didn't pay for the additional shipping. Note: the day before pickup I found the exact same set at Coleman Furniture for $400 cheaper/free shipping.

Buyer beware. Poor customer service. My brother and I purchased over $4k worth of furniture on the same day. When we picked it up at the warehouse I found that a bracket on one of the back pieces of my sofa was bent at a 90 degree angle. The store manager was contacted about the issue. He stated because we didn't pay the additional $150 each for "white glove shipping" option that he was limited on options. After waiting 3 hours at the warehouse he gave me the option to pay a discounted amount of $75 to get a new sofa shipped to my house, make another 2+ hour round trip to the warehouse the next day for a new one or to get a $75 as is credit. The warehouse help attempted to straighten the bracket out. After mentioning that I didn't know how it made sense to lose future business over $75 shipping cost, his response referred back to the fact that we didn't pay for the additional shipping. Note: the day before pickup I found the exact same set at Coleman Furniture for $400 cheaper/free shipping.

Fast, easy and simple! Went there with an idea in mind and they found exactly what we were looking for. Everyone was nice and it was a great price! We will go back in the future for furniture purchases!

Good quality merchandise but prices are high.

Had a great experience at this place! Customer service was outstanding. Got a lot of help from Dan, who was super helpful and patient. Ended up finding a dining room table that I just couldn’t live without at such a great price! Will definitely be going back to this place to get more!

Very helpful not pushy.

Good furniture but super-pushy sales kid. I dont like being followed around the store like a starving dog with a piece of meat. And hey, I know that the sofa and loveseat have a 'wedge' to make it a sectional.

Alex and Barbra was very helpful and professional . Really nice people and we was made welcome .

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Really reasonable pricing, great selection, really willing to work with me, helpful, and knowledgable. Would recommend to friends and family!