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Ashley Store Lynchburg, VA
Ashley Store
Store hours
Open today: 10:00 AM - 07:00 PM
About Ashley
The Ashley Store in Lynchburg, VA represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
The Ashley Store in Lynchburg, VA is committed to being your trusted partner and style leader for the home. This commitment has made Ashley the largest furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley Store location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley Stores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley Store showroom today!
What our customers say
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Literally buy furniture from anywhere else. My husband and I bought our bedroom set from here and they installed it incorrectly, without the supports. They said they’d order the supports and that was a whole fiasco, giving us the runaround, the worst customer service I ever experienced, and the supports never came. The manager Jerry rigged the bed, drilling in random boards underneath to support the bed. Not a great solution but we played nice so I could actually sleep on my bed and not the floor. Now we order a dining room table, bench, and chairs. They said 2-3 weeks, it’s been over 3 weeks and our chairs are apparently still sitting in Roanoke. We picked up the table and the box is all torn, and my husband is made to sign a document saying that the table is in “perfect condition” when he did not even open the box yet, and the box was all ripped up and torn! He opens the box and there are no screws or hardware at all, so he can’t even put the table together! I’m tired of dealing with them and will take all of my furniture needs elsewhere, even if I do like some of the furniture pieces they have.
The sales staff in Lynchburg was very kind, friendly and knowledgeable. The delivery team was AWESOME. Very careful with my new furniture and careful not to bang or ding anything. The actual took ownership and pride in their job. Tip included. Wonderful job. Maurice Braxton
Went in to buy a couch yesterday and waited/ walked around for 30 minutes and couldn’t find any staff. Finally, after the 30 minutes, someone sat down at the desk, ignored us completely, and started brushing their hair. We left a minute later.
Working with Cory was great. He offered us a great deal!
We were warmly welcomed into the store upon entering. Lee was incredibly helpful in the process. No pressure whatsoever and took his time to work with his management team to get us what we were looking for and in our price range. Highly recommend coming to see him. We have Ashley furniture all throughout our home and have ALWAYS been happy with it.
Cory was great help finding a replacement bedframe for our rental. HUGE help!
Roger was great & very helpful throughout this process, definitely recommend him & Ashley furniture
Lee was super helpful
Cory provided us with exactly what we needed in a time crunch!
Lee was a great help! Makes me want to come back
Cory was great !
An excellent shopping experience with Cory. He was present enough to be helpful but was not under foot with a contract in hand constantly. Had or found answers to all our questions and most importantly, gave us space when we wanted it. Definitely would recommend and return when shopping our next item.
Lee was very pleasant to work with. Very helpful. Got us the best deal for our furniture.
Lee was extremely helpful and informative as we made a decision. Good to know the quality of the material. It really made the decision easier.
Excellent service by Lee and staff
Lee was great. Asking for him every time
We came in unsure if we wanted to buy or not. Our salesman, Lee, was great! He was friendly knowledgeable and NOT smothering!
Krislin was excellent. great service
Layla gave me great service!
Great experience from the minute we walked in!! Lee helped us find all the best furniture for our home and price range. I highly recommend working with Lee. He is friendly, knowledgeable, and will put your priorities first.
Thank you Cory for your help today! Found a perfect piece for my kitchen to use as a coffee table. Your customer service was above and beyond!
Excellent salesmanship. Knew everything about each product that was inquired! Lovely service would come back again!
Wonderful shopping experience. Very knowledgable on the product and shipping method.
Lee was fantastic to work with and fully explained our options to match our lifestyle!
We LOVE Corey at Ashley Furniture! He is always so helpful and puts your best interest in mind! We definitely recommend Corey and buying all your furnishing needs at Ashley Furniture!
Corey was an amazing help for us at Ashley Furniture! We definitely recommend Ashley for all your furnishing needs! Ask for Corey!
Corey worked with us to get everything we wanted at a reasonable price!
Lee was very helpful in my shopping experience. Definitely recommend Ashley Furniture.
Lee was the best assistant in helping me choose my couch … please ask for him. Awesome staff!!! Love Ashley !!!
I bought new porch furniture from Cory. He was fantastic to work with and made sure my furniture was perfect before delivery. Thank you Cory.
Roger went above and beyond to get me the furniture that I was looking for and for a good price!! Thank you!
I had a fabulous experience at the Ashley furniture in Lynchburg today. Corey Reyna was the reason for our fantastic experience. We went in the store with only 30 minutes before close and he took the time to work with us until we found exactly the piece that is now sitting in our living room. He was informative without being pushy. He showed us everything in his showroom that fit the style and size that we needed. He was a breath of fresh air when the world of sales folks have a bad reputation. He was looking out for our needs both for what we needed in our space and what our financial needs were. I would recommend Ashley furniture of Lynchburg 10 out of 10 for anyone looking to buy furniture. Ask for Corey and you will not be disappointed
Corey was very helpful and professional.
Very helpful with showing us what we were looking for and gave us time to just look around and make decisions without hounding us Great experience would highly recommend Corey great salesman.
We were treated great at the Lynchburg store ! Cory and his team were awesome! Great service ! Great prices !
Roger was very helpful. Answered every question we had, from pricing, to trying to find the right sise couch for our house. Very friendly. With his help I was able to make a purchase that I was very happy and comfortable with!
Cory was great, low pressure and spent lots of time to ensure we were happy with our discussion. Would absolutely visit him again.
Cory is awesome , he was very helpful and patient with me 💕
I had a great experience working with Cory at Ashley furniture in Lynchburg, VA. He was patient, knowledgeable and incredibly kind to my four young kids who bopped around the store while I test drove the couch :)
*Exceptional Service from Roger!* I recently had the pleasure of shopping at Ashley Furniture, and I must say, the experience was top-notch! Our salesman, Roger, went above and beyond to ensure we found the perfect living room set. *Key Highlights:* *Roger's Exceptional Service* Roger was kind, courteous, and extremely knowledgeable. He took the time to understand our needs and preferences, guiding us through the vast selection. *Personalized Attention* Roger ensured we got the exact living room set we wanted, complete with all the options we needed. *Dedication* Impressively, Roger came in on his day off to finalize the sale, making the entire process quick and effortless. *Overall Experience* Ashley Furniture's quality furniture paired with Roger's exceptional service made for a truly satisfying experience. If you're in the market for new furniture, I highly recommend asking for Roger! *Rating* 5/5 stars
Very professional. Great service
Cory Reyna was a great help and very kind!
Cory Reyna was so very helpful and kind. I would highly recommend him for all your furniture needs.
Lee was great
Lee was a fantastic salesman. Very personable, helpful and accommodating.
The sales named Lee is so nice and help us a lot♡! Nice and warm store. Love it.♡
Cory was amazing. I was in and out within 20 minutes with the couch of my dreams ordered.
I purchased my living room furniture from this store four years ago. I visited the store today (10/19/24) and was greeted by a very nice salesman. I'll continue to shop here for my future furniture needs.
Came into Ashely to look at a sectional sofa with a hideaway bed. We met Lee. He was very helpful. He answered all of our questions. We left with an idea of what we really wanted. We went to another furniture store down the street. They didn’t have what we wanted and their staff just pointed us in the direction of where the two sectionals where. We left. We talked about how we liked the options at Ashley and especially how helpful Lee was. We returned today to Ashley. Lee was there and was so helpful. We and Lee, double and triple checked to make sure were ordering what we wanted. We also decided to buy the matching recliner. Forgive me that I don’t remember her name, but the lady that did the paperwork and cashed us out was great. She explained to me about how the delivery will go and she too double checked what we were ordering. We did not feel pressured in any way and definitely contact Lee again for any furniture needs for our new home. Thanks Lee. Tom Drake Appomattox VA
Excellent service!!!
Cory was great to deal with. This is the third time I have bought from this store. I had to do a warranty exchange through them even though I live out of state and Cory was able to make it happen as painlessly as possible. He was able to answer all of my questions and made it happen.
Awesome service! Thank you! Ask for Lee! He is wonderful! Knows his stuff!
Roger Wilson was very nice and helpful! He took his time with us as we were very particular. We was undecided and couldn’t make our minds up. But he kept working with us and NEVER gave up on us or got frustrated with us!! Thanks so much Roger for going out of your way for us!!! Also we want to recognize Lem as well for delivering a piece to us and helping us unload and get everything in and set up! He was definitely a lifesaver as well!! He was so very helpful and sweet!!
Ashley’s Furnishings Specialist Krislin was of great help to us in our decision making for the purchase of a mattress with all the useful information she provided. Thank you for your effort and great work ethic!
Cory was great!! Very helpful, will be telling my friends to stop by
Very nice. Cory Reyna was very pleasant to work with
Good choices they have variety options for living room furniture. I wish they make the delivery a bit convenient.
Zero stars needed. Went in to buy a chest dresser on the website priced at $199. The website actually states "see this item at lynchburg store". The store is like a used car dealership. Salesman literally said "I could let it go for $199 but Im not going to because "they" will charge you a $200 fee for delivery online." Then proceeds to say he will charge $299. Anybody who walks in the lynchburg store is getting ripped off.
Excellent customer serviceFriendly and helpful staff. Thank you Cory Reyna and Layla Jenkins
The store was well stocked with option along differing price ranges and the service provided was excellent.
Corey is a great reliable salesman! Would definitely use him again.
Cory is the best in the business!!!! Highly recommend!
We worked with Scott Einarsson at Ashley’s Furniture. He was knowledgeable about each piece of furniture, helpful whenever we had a question, but also gave us space so we could talk about it privately.
Had a great time working with Cory Reyna. Great personality not pushy directed me straight to what I wanted.
Oh my where do I begin? I was dreading buying new furniture. The moment I walked into Ashley Furniture and met Cory was the beginning of a WONDERFUL journey. Cory DID NOT pressure us not one time. We went in probably 5-6 times trying to decide exactly what we wanted. EVERYTIME we went in, Cory was there to answer any questions and, when asked, he gave wonderful advice and recommendations. I will NEVER buy furniture from anyone else other than Cory! He responded extremely timely when I text him and that was a lot!! If you want a wonderful, very knowledgeable and no pressure sales rep Cory is your man!!!!!!!! Along the way, we met Lem! That man is so sincere and has such a wonderful countenance about him. He ALWAYS welcomed us and was always smiling! He was one I looked for each time I went in just to say hello! Upon making our final purchases, we met Layla! Yet, another smiling face to make the experience great! AGAIN, Cory will NOT let you down. We are so excited to get our furniture. THANK YOU CORY!!!!!
Cory was absolutely amazing with the perfect amount of knowledge, professionalism and personality. I felt important from the minute he started showing me around the store. Cory was available via text and was always smiling when I came in and kept changing my mind. He helped me find just the right combination of furniture. Thanks Cory!
Cory is the best salesperson and provides good customer service
Phil helped us get a great price on a couch! He was very helpful, not at all pushy, and incredibly personable. He was transparent about the financing options and gave us plenty of space and time to discuss them. Phil 2024!
Cory Reyna truly set himself apart from other salesman, he went above and beyond to get us a great discount and ensured that every aspect of our transaction was handled seamlessly, we felt confident and well-informed every step of the way!
Cory R, was wonderful! It was such an easy transaction with service that couldn't have been more pleasant! Thanks so much!
Cory Reyna was wonderful to work with... helped us out and we ended up with exactly what we were looking for 5 stars!
Went shopping for a sofa & loveseat combo. Cory was very helpful and direct about their offerings and prices. We found a set that fit our needs and closed the deal in less than 30 mins. Great experience!
Cory was Great! Very happy with our couch. Easy and funny. Had a great time
Great, friendly service by everyone, especially Roger Wilson who was our salesman
Roger was very helpful, friendly, patient and a professional sells person. I appreciated him.
This was one of the most pleasant mattress buying experiences I’ve ever had. Terry and Cory were awesome to work with. I highly recommend going to see them for any of your furniture buying needs. 10/10 recommended!
We went in already knowing what couch we wanted to purchase. The online Ashley price was $3699. Online also had 12 month interest free financing. In store it was listed for $4899. In store financing was 60 month interest free financing. We asked if they could match the price. They could but would need a down payment which was not required online. When I asked about a longer term financing the sales person and manager did the routine where I waited there while he went to the office to "sharpen our pencils and get you a good deal" They came back and said yes but would need a down payment and the price would be $4899. We left and went to the store on Broad St. in Richmond. They had the same couch at the same price as online. No matching needed. We had a fair and open negotiation on terms and there were no games played. Make the drive to the store in Richmond and avoid the Lynchburg store.
Cory went above and beyond to help us get just the right piece of furniture we needed for our space. Really appreciated the customer care at this location!
Hi guys, we were looking for a second couch--did all research, read reviews, and I have worked in furniture business for Kincaid and Broyhill. So when I started looking for couches or sofas-- everywhere seemed to have same brands and all the same colors. All roads in other stores led back to Ashley furniture. So when I entered the store, all employees were very friendly and great "greets". So I was refered to Cory Reyna who at the time, I did not know that he was store manager. Anyway, I was looking for something very unique in design and texture ! Cory put me right on one that was different and what we were looking for so price and delivery costs were the major issues from completing the purchase on first visit. So I continued to look-- other people at other furniture stores seemed not really interested in selling me a $750 couch--- again all roads led back to Ashley furniture and Mr. Reyna. So after completely discussing warranty and frame specifications-- it was done! Mr. Reyna worked with me on pricing! All employees and Mr. Reyna were very efficient and caring about meeting me in negotiations and hospitality! Mr. Reyna was a privilege to work with and to help me make my mind up! We are going back for a new dining table and odds and ends. I'm customer for life due to Mr. Reyna and his employees! Peace
Phil was excellent
Phil
Phil
Phil was great to work with
I will start by saying we have been shopping for a mattress for quite some time. We have been to various furniture stores across lynchburg. Walking into Ashley all the staff met us at the door with a smile. Krislin was so very patient with us as we asked many questions. Her knowledge guided us to find the perfect mattress for us. We added the AWESOME cooling pillows and mattress cover to our purchase. Cory was helpful as well. Together they provided us with the best customer service experience. We cannot wait to purchase the rest of our furniture from them!!!!
Kristin greeted us with a very warm welcome. Followed back up and shared her knowledge on all the mattresses with us. She was very knowledgeable about the product and made purchasing a mattress and pillows and bed protector very fun and an enjoyable experience. Cory was very helpful in closing the deal.
Great experience with Roger at Lynchburg Ashley Furniture! He helped us find the perfect sectional for our family! Deff will be back again.
Today was excellent! The only reason it isn't 5 stars is because of a previous poor experience by a manipulative salesman in Florida 25 years ago. Thank you Cory for redeeming Ashley Furniture in our eyes.
Cory was an amazing sales person, helped us find the perfect living room set
Phil was great to work with. Very helpful and attentive.
I lived the selection at Ashley’s and Roger Wilson was so helpful. Great guarantees and service.
We recently purchased a living room sofa set and bedroom collection from Roger who was amazing to work with! He wasn’t pushy and worked with us to keep us in our budget. Highly recommend! I also want to give a shout out to Corey for his assistance!
Ashley furniture in Lynchburg is the best. Great prices and friendly faces. Phil was the best salesman we met and will make sure you leave the store a happy customer.
Working with Phil was easy and stress free throughout the whole process of purchesing.
Our recent trip to Ashley’s was great. Cory took care of us with the purchase of our new couch. Cory was very polite, knowledgeable, and easy to talk to. We would definitely recommend coming to Ashley’s and speaking with Cory for all furniture needs!
Cory was eager to show us what we wanted. He was never pushy, but was happy to show us options.
Great experience
Cory was greeted us when we walked in but let us browse without pressure. When we were ready to ask questions he was very knowledgeable and helpful. He made us a great deal on a wonderful couch and chairs. He even helped us get a new mattress for our daughter too. We are looking forward to getting our new furniture and very happy with his customer service.
Hands down, Cory was the most honest, trusting salesman I've ever had the pleasure to do business with. If you go to Ashley Furniture, ask for him.
Cory was great to deal with and very helpful and knowledgeable
Cory Reyna sold us a sectional couch and a recliner for a great price at Ashley’s furniture!
Phil was amazing and was such a great help
Roger Wilson my sales associate was excellent, professional, knowledgeable, and cordial! I enjoyed doing business with him. The entire staff is great!
Salesmen Phil was super friendly and was very helpful in my search for a sofa.
Salesman Phil was easy and knowledgeable on inventory. In and out very fast and super friendly.
Phil was great, helped out tremendously with our couch purchase
Correy and April were great to work with. Great service
Ashley Furniture in Lynchburg Va is a fantastic place to do business. Kristin Beverly assisted us in a recent in store purchase and she was absolutely fantastic. When our purchase was delivered an error in one item was made and rather than putting us off for several days Cory saw to it that it was corrected the same day and Lemuel made a special trip to deliver the corrected order. It is this type of attention to helping customers that has brought us back to Ashley. We highly recommend these good folks to anyone looking to purchase home furnishings.
The staff was fantastic, especially Phil who really helped us out!
Phil was great to work with! He was super patient and accommodating the entire time. He was very informative and made sure we were all on the same page before proceeding which made the whole experience comfortable and exciting!
Krislin at Ashley Home Furniture was so kind and patient with us while we were being indecisive in trying to pick furniture for our home!
Roger great guy he helped me out a lot he’s knows his products very well go check him out
Cory was very helpful and knowledgeable. Overall it was a quick and easy process
Purchased new furniture with assistance from Phil. Easy to work with and they price matched what was listed online!
They really went out their way to help us!
Great experience! Cory Reyna was super helpful and was happy to find us a great deal on bed frames! Will definitely be going back.
I had an absolutely outstanding experience here! Cory Reyna was a big help, and I fully intend to work with him for all my future furniture needs.
Cory was an excellent help to my boyfriend & I picking out a new sectional for our home! Worked with us & was very informative!
Roger was awesome! He was pleasant, professional and was not pushy! He definitely sold me the sofa ! I would recommend Roger 100%! He worked with what I asked for and made it easy!
Roger is great! Friendly, knowledgeable and patient, answering all our questions, Same with the rest of the staff!
Roger was great to work with! He is very friendly, knowledgeable and patient in answering our questions.
Good selection of pieces and great service help. Got the chair I wanted and am glad I stopped in. Would shop here again!
My experience at this ashley store was awesome and the store manager Cory Reyna was very awesome and professional 👏
We’ve bought a few items from our local Lynchburg location over the years and this experience was just as good as previous. Very personable, professional, and no pressure. Always appreciated.
Wish I could give a zero rating. People in the store were great. The delivery folks from Roanoke were rude, and not willing to work with us. Once you pay your bill, all the customer service is out the door. We will never step inside an Ashley furniture store after this experience.
Phil, Terry, and Layla were all phenomenal to work with on the sales floor and with ordering! We had a fantastic shopping experience overall!
Cory and Layla did an amazing job helping us pick out and purchase our new couch.
What a great experience! We were greeted by Roger as soon as we entered! He showed us the area we were looking for, sectional sofas! He answered all of our questions and even brought over a measuring tape as he heard us discuss measurements! He then showed us dining tables and was ready to answer and questions we had! Great service and expected prices! Had a great experience! Thank you Roger and Ashley furniture!
We recently went into Ashley furniture and Cory Reyna was a huge help. He was very personable, knowledgeable, and professional. We will definitely be coming back for any future purchases.
Cory Reyna was a huge help. Very nice and personable.
Lynchburg Va store. We stopped in to get some ideas of our newly built home in South Carolina. Krislin Beverley was our certified home specialist while we inspected various pieces for dining, living , and bedroom areas. She was outstanding and informative regarding everything we looked at. Even knowing we were not buying anything today, she went out of her way to ensure we had and found pretty much all we wanted. Incredible, informative and easy going demeanor. Completely enjoyed our experience with Krislin! Highly recommend her when shopping at Ashley in Lynchburg Va!
Phill was awesome!
Phil was fantastic!!!
Phil got us the best prices
Phil is the best!
This was my first time purchasing a furniture set and mattress and the salesman, Phil, was very helpful. Highly recommend!
Phil was a good and helpful understanding sales associate
Awesome experience. Cory and Layla were great to work with.
Roger was amazing, attentive, knowledgeable, and very patient and easy to work with.
Phil from the Wards Rd store was absolutely fantastic to work with and got us all taken care of while explaining everything! Thanks Phil!
We worked with Phil and he was a super helpful! Definitely ask for him when you shop here. Top notch service!
Phil helped us and was amazing at finding us a couch!
We worked with Cory and he was absolutely super helpful
Yall need to go see my man Phil, he was the absolute BEST!!!
Great experience. Phil was very helpful and responded quickly when my wife and I had questions about a bedroom suite and mattress.
Cory has sold us 2 sets of couches and he is wonderful to work with. He greets you, tells you what you need to know and gives you privacy to look around.
Krislin was very helpful and personalable
Cory was great to work with in making a smooth process and helping find the best living room suite.
The employees were very friendly and helpful. Huge selection of furniture ranging from beds to couches and everything in between. Very clean and well lit facility. The delivery was hassle free and they got everything built in no time. Some of our chairs were uneven and I had no idea how to level them and they took care of that as well. Can't speak highly enough about this place!
Cory was fantastic. No hassle and great service. Throughly explained furniture features. Highly recommend.
Go talk to Kenny! He was very helpful, not pushy, and we got a great deal!
Cory was fantastic! He was very welcoming right from the start, and he wasn't overbearing or hovering while we looked around. He helped us find exactly what we wanted and we even got some amazing deals to top it off. He even had demonstrations to show off the durability of some of the couches! Overall, we enjoyed our experience and thanks to Cory, we will be enjoying our new furniture as well :)
Modern furniture.
Krislin & Layla’s help was unmatched!
Phil is amazing! Helped us through every obstacle and hurdle. We appreciate you!
Brendan was excellent
Phil was so helpful and nice. Would recommend!
Phill is awesome! If you are visiting the store ask for him. He’ll help you out and treat you right! And Ashley furniture is quality too. Highly recommend shopping there for your furniture needs.
I came in today, just briefly looking for a sofa for my apartment. Cory came up to me very friendly and willing to help. I gave him ideas I was looking for and he took that information led me into the right direction and gave me my space to pick out a few I liked then he came over talked to me about them all. Gave me the pros and cons and what he was willing to help with. He did a great job I picked out a sofa for my new place and can’t wait to have it in my apartment! Thank Cory!
Walked in and received a warm welcoming welcome from Cory Reyna. We didn’t really know what we wanted so he helped guide us in the direction that we wanted. Never felt pressured to hurry and buy. Extremely patient and very helpful. I recommend Cory to anyone looking for furniture here.
Lee is great!
Very good deal salesman phil helped us out alot and got what we were exactly looking for
Phil helped me find the perfect dining table for my small space!
Phil was amazing! Highly recommend!
Phil and Cory were amazing!! Helped us get the perfect chair and price!
Phil and Corey were super sweet and helped us out with our purchase .
Cory was very helpful in helping us find exactly what we were looking for and helped us get a great price as well. We will definitely be coming back in the future!
Phil was so friendly and very helpful finding us exactly what we needed. He worked with us on prices and was very fair and we are leaving very happy. Someone give this man a raise! Phil for President 2024 🇺🇸
This is been the most positive and pleasant shopping experience I’ve ever experienced Cory was the best and very helpful I would recommend him to anyone
Cory was amazing! He helped us find the perfect living room furniture to suite our needs!
Great place, quick and easy. Thanks Cory!
Cory was very helpful and friendly, got what we wanted ordered quickly and easily.
Very helpful salesperson. Limited selection for what we were shopping for.
Went to Ashley’s to buy furniture for my first apartment. Phil was extremely helpful and helped us find exactly what I was looking for!!
Phil was great and helped me understand the pricing and how benefits of getting my furniture delivered as opposed to picking it up in store. Very helpful and understanding.
Cory was outstanding
Exactly what I needed , , Corey and Layla took the time to help me find the perfect fit for my needs
Phil helped us get everything we needed at a good price! Would definitely come again!
Super happy with our new table and chairs. The onsite team were great. Used the White Glove service which I recommend for ease of process getting the items assembled and delivered. Good selection of items and knowledgeable staff.
Went in looking for some furniture for a intellectually challenged client. Cory Reyna greeted me as I walked in with a warm welcome and offered his assistance without being pushy or demanding. He was very nice and carried on a conversation with my client including her in on what she liked and so forth. He also offered her a good deal and marked down some of the things she had picked out. Great experience for us both.
Awesome experience! Phil was great to work with, very informative!
Phil is a great salesman to work with! Most of all, he was never pushy. He was very kind and helped us pick out exactly what we came in looking for!
Corey was great with picking out a new couch. He listened to all my needs and suggested the perfect one!
Phil took great care of us. I am very pleased with the service I received.
Thank you Cory Reyna, was knowledgeable guy about the furniture and was very helpful
Amazing customer service. Just the right amount of help and letting you look around without being pushy. Go see Krislin
Best shopping experience ever and sales person Mr Cory Reyna was so amazing
Cory was extremely helpful and patient with helping us find a dining set. He presented us with many options. I recommend working with him.
Holly was very helpful and we enjoyed working with her!
Phil was great to work with and helped us find the perfect furniture for our home office.
Holly did a great job showing us around and making sure we got the best deal!! Highly recommended coming to Ashley Furniture and asking for Holly Miller to help you out!
Come see Holly. She was very helpful and answered all questions we had quickly. She and the manager stayed a few minutes after close to make sure we were satisfied.
Phil was super helpful in finding us a new couch, my wife and i were super pleased with the service and couldn’t be happier!
Phil helped us find the best couch for us!
Krislin was very helpful, always there to answer any questions. She is a very friendly sales associate. Gave us a deal that we couldn't reduse
Excellent Service!!! Such a great experience. Holly Miller was superb. Friendly people and a friendly staff. Would highly recommend anyone looking for knowledgeable furnishing specialist to stop by Ashley Store in Lynchburg, VA!
Kenny was great!!
Ask for Phill! As soon as he came into the picture we felt like we were his only customer!
Great service by Holly Miller.
Kenny was great
Phil is a 5 star seller at Ashley store in Lynchburg
Phil was amazing and very helpful! Very patient and kind
Phil was great. Attentive to our needs and requests. Would highly recommend him to friends needing furniture.
Holly was an amazing sales associate and very aware of products and very helpful and nice personality
Phil helped us out finding a bedside table today, so helpful :D
Phil was a great help getting me to get a nightstand!
Phil was very kind and informative from the start of our visit to Ashley. He checked on us several times to see if we had any questions or needed any help. Once we had found the bedroom suit we really liked, Phil offered to run the numbers and see what he could do for us with getting the price as low as possible. We are very pleased with our experience and wasn’t planning on buying today, but with Phil’s help and knowledge we sealed the deal.
Phil was very helpful with helping us find what we needed. He helped get the price down as much as possible. Thanks for your help, Phil! We’d definitely come back again for our future furniture needs and will look for Phil.
Kenny was great to work with! Very attentive and gave realistic time frames for delivery & had strong communication with us. Great quotes & worked well with us.
Kenneth Hunter was amazing and helpful through the whole process.
Kenneth was extremely helpful in helping me find everything I need. I will definitely be recommending him in the future.
Kenny was an amazing salesman . Funny and personable !
Marketing by Holly was smooth and objective. Sales was seamless
Our sales person was so helpful and went above and beyond to help us from out of town order our furniture. Thank you so much! A pleasure to work with you!
Good day at Ashley buying a bedroom set. Phil was very good and helpful to us. It was a positive experience
Phil was very friendly and helpful and extremely patient with my indecisiveness! We left with a bedroom suite we really love! Thanks, Phil!
Kenny and Phil helped us !! Great guys.. great customer service!!
Kenny and Phil did a amazing job
Kenny was fantastic very straight forward with all the information i needed! Was happy to buy from him the same day! Great Service!!
Great service. Very helpful. Kenny is great.
Philemon was great in helping us find all the furniture we needed for our house! He worked well with is manager to get us a great price.
Holly is spot on. She aggressively likes to find what people need and want and makes the path clear for purchase and delivery. I will be recommending others to ask for her.
Kenny was great
Great experience with Holly!
Kenneth was wonderful and really helpful w our purchase. Great service and great quality furniture!
We had a great experience at this location! Holly was amazing! Would definitely shop here again!
Kenny and Layla were amazing and helpful. I was able to describe my need. Kenny find what I asked for and Layla processed everything. I was in and out of the store in 30 minutes. We will be back for other purchases. (We are building a house that needs to be furnished.) Of note. The store is very clean and no one was playing “candy crush” rather than paying attention to customers. I left Grand Piano after working with a sales person who smelled strongly of cigarettes. I am very impressed with the Lynchburg Ashley.
Kenny and Layla were amazing to work with. Bought a mattress in less than 20 minutes
Kenny and Layla are awesome!
Kenny and Layla were great
kenny was great! very informative very nice!
Kenny is super nice and very helpful. He was there from start to finish. You're appreciated Kenny.
Kenny was amazing!
Kenny was an excellent person to show me around an gave me expert advice. I will definitely ask for him if I return!
They did a wonderful job helping me and my wife pick out our furniture. Very patient! Holly was the best and Cory gave me a great deal. Definitely recommend.
Kenny was very helpful with finding the right couch for us. Great customer service.
We had a young, energetic and very helpful associate help us make our first very large furniture purchase. Holly Miller is an excellent sales person. She is not the least pushy. We actually enjoyed spending 'bookoo' bucks thanks to her. 🥰
Holly and Helen were amazing and worked with me to find the perfect mattress and bed set! Thank you so much!!!!!!
Phil was great.
Philemon Hunter was very helpful and attention to detail. As soon as I walked in Door. He helped with a Smile.
Kristin was very helpful in helping us find the perfect living room set. She was friendly, polite and professional.
Phil for president
I visited the lynchburg store and it was great! Service was provided by Krislin, Kenneth, Layla, and N’Dia. Came apartment shopping and will definitely be coming back for next semester
Came in to lounge on/look at furniture for a future apartment. Kenneth, Krislin and Layla were very helpful and gave us great suggestions on lounge furniture! Definitely coming back to buy!!
We came in to apartment shop and we had a great experience. All the workers were very helpful and respectful. A few that stuck out to me were Layla, Kenneth, and Kristin. Will be coming back again!
This is from Mason and Abby. We were shopping for a couch and these workers really helped out, Kenneth, Layla, Chrislin, N’dia. They were a great help trying to find the right couch for my new apartment! Thank you!
Layla was extremely helpful
Kenneth and everyone else on staff were welcoming, knowledgeable about the products, and so helpful. We weren't necessarily planning to buy that same day, but the awesome price and positive experience convinced us. Thank you all for your help!
Phil was very helpful and patient with our family
Cory at Ashley's was great! He was very nice and very knowledgeable. He treated us like he had known us for years. We had never purchased anything from Ashley's before but we will be back. Thanks Richard and Diane McCormick.
A great experience! Phil was very informative and made our furniture shopping a very easy and pleasant experience overall!
Highly recommend going to see Phil. Very knowledgeable and got us the best deal.
The lady sales rep was very patient and friendly! I will definitely be back.
Big shout out and thank you to Krislin Beverly and Cory Reyna at the Wards Rd Lynchburg Va store for the awesome assistance in our furniture and mattress purchase! Krislin was very courteous and professional. She is very knowledgeable and answered all our questions and concerns. Manager Cory gave us excellent customer service and made sure we were satisfied with our purchase. Definitely recommend this store and their staff and will use them in the future! Again thank you Krislin and Cory! Sonny and Tammy
Phil was very helpful. Even though I didn’t make my purchase today, he assisted me very well and I will be back to make my purchase
Holly was very helpful and professional. We shopped around and couldn't beat the deal she gave us.
Went in just to look around at some dressers. Met Holly and explained what I was looking for and after seeing the 3rd dresser I found what I was looking for and made a purchase. The day I picked up my dresser I had Holly help me out with a sofa and also a new recliner. I would highly recommend Ashley Furniture and definitely recommend talking to Holly!!!
Holly is simply the best! Talk about patience, she has it, great customer service, she has it too! From the first day my husband and I walked in the store to the third day we finalized our decision, she was there to assist us through it all! Thank you Holly! You are the best!
Kenny was SO helpful. Got us in and out quickly, with a great deal! Definitely calling him for our next couch.
Kenny was super helpful, knowledgeable, and helped us pick the best bar for my mom’s new house.
Kenny was a great salesman. Got us what we wanted at a great price. Definitely recommend coming to him for any of your furniture needs!
Holly was great to work with! She answered all our questions and got us a good deal! Thanks!
Best in the biz talk to my man Cory he’ll give you a amazing deal
Kenny was so helpful and professional as he assisted us with our purchase today. I'm so excited and can't wait to get my new sectional sofa. it was all made possible by him. Thank you so much.
Holly did not harass us but gave us our space to look and talk. She would come around to check on us and when we needed to ask questions she helped us out. She was very easy to work with.
Phil helped us purchase a perfect piece for our bedroom! Thanks so much!
Thanks Phil for helping us with our purchase!
Kenny and Travis were SO amazing to work with. So helpful and informative when trying to find what I want and also stay within a budget. Customizing a sectional was so easy! This is a wonderful place to shop and browse and ask questions.
Holly helped us find the perfect dining room table for our renovated kitchen. She was helpful, informative, and did everything to get us a good price on everything ordered.
Easy to work with. Friendly. Negotiable and made things super easy. Loved the selection available and can't wait to get the sofa in my home!
Great experience with Philemon Hunter,very knowledgeable with furniture we bought
Holly Miller did a great job answering our questions, giving us plenty of time to make a decision. She also, tenaciously tried to locate dining room chairs for us!!! Great job!
Great sales person Holly very professional Corey great manager! Kind and care about customers needs will shop definitely here again
After shopping in numerous furniture stores we finally found a store and in particular a gem of a sales associate. Her gentle but very informative mannerisms were superb. Her knowledge and efficiency were beyond belief. Thank you Krislin!!
We recently purchased a sofa and love seat from your Lynchburg location. We dealt with Cory Reyna. Cory was awesome. He allowed us to look without unwanted pressure, offered helpful advice and was diligent in follow up. Top notch customer service.
Phil was awesome and easy to work with and very understanding!
Had a a great experience with Phil. He was very helpful and getting me what I need. Thank you.
Phil was amazing 🙌🏽! He gave us great discounts and he was very nice to work with! Make sure yall ask for Phil!
Phil was so helpful in finding a perfect couch for our living room!
Phil was great to work with!
Phil Hunter was amazing, he gave us time to look around without being pressured and he was honest about the prices. Thank you.
Our sales person was Terry Steele and I can't say enough good things about him. I would definitely recommend him and the office staff at Ashley for your furniture needs.
Cory was very helpful and knowledgeable about the furniture we looked at. The sale was wonderful and we purchased a new couch that will be perfect for our family.
Kenny was very polite, answered all my questions and helped get me in and out quickly
Krislin and Cory were both excellent representatives for Ashley furnitue. They were patient and absolutely 100% customer focused. We came in and looked at mattresses, unsure of what we wanted and not very knowledgeable about mattress technology. Cory and Krislin both patiently worked with us and educated us about the mattress' benefits. I would definitely recommend them to others.
We arrived at Ashley and were greeted by Krislin. She was warm and went above and beyond to assist us with any questions or concerns. Cory, the manager, spent considerable time alongside Krislin to work on finding the perfect mattresses and pillows for our family. Thank you Krislin and Cory!
I had a pleasant experience shopping for a mattress here. The manager, Cory, and the sales associate, Krislin, took their time with me to help me find the best fitting mattress and pillow, keeping in mind not only what felt the most comfortable but what would be the most beneficial for my spine. They also worked hard to provide the best pricing and financing deal available. They were both friendly, helpful, knowledgeable, and thorough, making the decision and purchasing process easy and pressure-free.
Wonderful experience and great staff that is willing to help customers! Krislin and Cory walked us through the entire process of finding a mattress, and were more than willing to assist in finding the right mattresses for our family!
Met with salesman and GM. Told them the horror story of shopping elsewhere. GM had a great plan to share with me to get me my money back and get the service I was sold. Solid guys, will be buying some steel frame furniture from them this year.
They suck! Ordered months ago, scheduled delivery 3 times. Last time a migrant calls saying he is lost on Leesville rd and truck won't fit under bridge to get into Alvista. Couldn't give landmark because he didn't know what one was. Called store to have entire order canceled, Manager stated a cancelation fee will be charged and hung up. REALLY!? This place should be shut down. 😒
Kenny was so helpful and patient with me during my recent visit at Ashley’s. He was very knowledgeable about sizes and colors of sofas that it made my experience so smooth and easy. Ask for Kenny if you need some new furniture!
We went in for a new bed and decided to get a couch as well because of the interest free payment option. Our salesman took advantage of our trusting personalities and lied to us. He charged us $1,000 more than the retail prices listed online! When the bed came in, they tried to deliver half of the couch... our bed frame arrived damaged and they promised to replace it and we still haven't heard a single thing about replacing it 2 months later. The 2nd delivery team that delivered the couch broke 2 picture frames and scratched the door frame up when pulling it in. Didn't even apologize. Worst furniture purchase ever and I will not recommend or return.
Cory Reyna was very friendly and helpful. He was insightful on all the furniture we looked at it was very comfortable to work with. And he was amazed at the magic tricks I would do for him.
Beautiful furniture my mom bought a farmhouse kitchen table it is beautiful..I recommend this place very friendly employee and they are so nice and friendly
Wow! I can't say enough about the service I received at Ashley Store in Lynchburg. Carlos came through with flying colors... every time. He saved Xmas for me by making a last minute delivery to me, that I thought would not happen. The entire Ashley team has shown me professionalism, courtesy and excellent customer service. I truly appreciate their efforts and can do attitudes. Thank you.
Very easy, working with Philemon was great
Great customer service. Philemon was very kind and helpful.
Kenny is absolutely the best! He was so extremely helpful when picking out my new bedroom furniture, I highly recommend him!
Avoid at all cost. I purchased a dining set and upon delivery there was a faulty chair, waited weeks to send someone to repair it and they couldn’t, now I have to wait for weeks to send a repalcement (months to adddress a crocked chair). Terrible terrible experience. Be aware that you can’t return anything at this place.
Kenny was great!
Layla is the best she deserves a raise %100 would come back just to see my bestie Layla
Philemon made our experience awesome
Philemon was very helpful!
Kenny was such a great help and made the process so personal! Made buying a first couch so seamless and easy, 10/10 would recommend going to him!
Kenny was such a great help! Super easy process and very flexible with us!
Kenny was wonderful assisting me with picking my sofa.
Krislin Beverly was absolutely amazing and so helpful. She's caring and down to earth and will be the only furniture specialist we will come to!
Excellent customer service
Kenneth and Krislin were super helpful and never pushy while I was making my decision on which couch to get. Would definitely recommend you come here.
Very friendly staff. Very knowledgeable. Kenneth and Krislin met all of our needs and gave us all the information we needed.
Kenneth Hunter was very helpful and took good care of us!
Kenny did a great job helping us!
Phil was amazing! Thank you!
Worked with Phil, highly recommend!
Kenny gave my spouse and I excellent customer service from the moment we walked in the door. Helped us find the exact piece of furniture we were looking for and was a pleasure to work with. Would recommend!
Phil was fantastic. He ordered exactly what I had looked at online and made sure I was aware every step of the process. Thank you so much!
Phil was great to deal with. Knowledgeable and pleasure.
Ask for marty
Kenny & N'dia were there best.. Didn't pressure us at all like other furniture stores. Process was seamless! Definitely will be back.
Friendly staff. I can’t remember who helped us but he was laid back and not overbearing. I don’t know who spends that much money on a couch though.
Kenny was extremely helpful, and knowledgeable. He made the purchase easy and hassle free. We will definitely be making our next furniture purchase from Ashley!
Best salesman ever. Phil was nice and very welcoming. We will be back..😃😃😃👍👍
Amazing experience and deals @AshleyFurniture in Lynchburg! You have to ask for @KennyHunter. He is amazing! #amazingfurniture #awesomecustomerservice #greatexperience
Very helpful and friendly staff. Not too pushy.
Salesman Phil for President 2024
Phil was an amazing associate!
Kenney was the nicest, most helpful Salesperson. He gave us an incredible deal on a sectional!!! Thanks Kenney!
Excellent service! Approval was easy! Very nice selections! Thanks Kenny!!!
Kenny was super helpful and did a great job assisting us!
Friendly and helpful.
Worked with Phil…. He was a pleasure to work with .
Phil was a huge help to my wife and I when looking for a table, he communicated clearly with us, was very knowledgeable, friendly and personable. Would recommend if you're looking to furniture in Lynchburg, to go to Ashley and ask for Phil.
Phil was a great salesman to work with! Never pressured us to buy, gave us quick quotes and was very helpful the whole process of finding a dining room table
Ask for Kenneth he is GREAT over at Ashley furniture store! So helpful.
Kenny was super helpful and knowledgeable about all of the products we were interested in and ultimately led us to the perfect sectional! 10/10 would recommend
Kenny was great!! Very helpful and informative.
Phil answered all my questions and helped us purchase a new mattress and frame quickly
Scott was very friendly and helpful.
Mr. Phil Hunter had excellent knowledge of the furniture and all options. He provided an easy buying experience.
Philemon was very helpful. Great experience!
Phil was very helpful and patient with me and easy to work with. I highly recommend
Phillemon Hunter was very helpful and walked us through everything very smoothly ! Thank you
Kenny never gave up trying to find the perfect couch for the picky customer! I had something very specific in mind. He didn't try to change my mind and was very patient ans he showed me every option available. He also worked to stay within my budget!
Very informative and helpful! Thanks Philemon☺️
Philemon Hunter did a great job helping us purchase what we needed at a great price!
Kenny and Madison hooked us up on the purchase of our new couch. Great customer service from both and they even stayed late to help us. I will definitely come back in the future.
We were at the store today and bought a new recliner and Kenneth helped us. He was very nice and helpful and respectful. I would recommend going to this store.
Second visit this month and made a purchase both times. Excellent selection with many options. Entire staff is courteous and helpful. Phil & Ken are super knowledgeable and ready to help. Big thumbs up 👍
Philemon was extremely helpful and made the experience very easy, and enjoyable.
Philemon was great
Kenneth (Kenny) is great! Super personable and friendly!! Love my purchase
Philemon was very attentive and professional. I would certainly recommend him to others.
It was our first time at Ashley’s in Lynchburg and I have to say it was great. We worked with Phil todays in a row and he was wonderful will diffently be back
Kenny was very helpful and a great listener. He answered all our questions.
Kenny
Amazing help pick furniture Krislin was awesome. Thank you
Kenneth is 10/10!!!! the service was amazing since we got there and he was so kind and worked with us and our budget so well. I liked the store a lot but Kenneth made the experience way more enjoyable. My husband and I will definitely be back soon!
Amazing service from Kenneth! He helped us to get our amazing couch and also with the financing process. One of the best customer services I’ve received in Lynchburg.
Philmont Hunter was great- super helpful not overly pushy.
Very helpful in meeting our pricing needs
Madison was very helpful and quick with information. Great service!
Phil was an amazing sales man that knew what he was talking about. He listened to what we wanted and needed and showed us stuff that worked for us. I definitely encourage calling Phil to help with your furniture shopping, especially for couches! He was the best salesmen on this side of the Mississippi River!
We came in to get a sectional . We were helped by Phil . Highly encourage you try and speak with him. Very helpful and will hook you up with a deal for sure!
Phil Hunter, absolutely amazing, walked the whole store with us, he did multiple price checking for us and it never felt like I was being pushed or “salesmaney”. He gave us the best possible deal, and was very kind, after a long day. 1000% recommend if you need new furniture
Kenny helped us find the best deal on our new furniture set, best plan for us and was very patient! Will be returning for a recliner soon!
Kenny was great, quick, efficient, and gave us the time we needed to make a decision on our purchase. He was so pleasant!
Kenny was wonderful on the phone and in person! He helped us find a twin frame quickly at a good price and was great to chat with.
Wonderful experience! Holly went right to work and found EXACTLY what we were looking for - even though it was being discontinued. So happy with the service! Thank you, Holly!
Travis helped me match the color for a bed using my mom’s nightstand drawer. Her bedroom suit is old but excellent condition. I did want to continue to use the suit but the bed was a double and I needed a Queen. The choice we made is great and I hope to get years of use. Thanks Travis
Travis was very helpful. Thanks
Had a wonderful experience. Terry our sales rep was extremely kind and helpful. Would recommend seeking out his expertise.
Great hospitality with awesome people. Kenny and Travis are amazing!
Kenny and Travis were awesome guys that helped us around the store!
Kenny was great and we loved working with him!
Kenny and Travis were so helpful and kind to the Liberty students! We love them!
Kenny was incredibly helpful and kind. He made you feel as if you were at home the second you stepped in the store.
Kenny was extremely accommodating with all of our needs. He went above and beyond in order to connect with us as customers.
Kenny gave amazing service! This Ashley Homestore will continue to get all of my business. You will not be disappointed by your visit and you may get a friend out of it!
kenny is so kind and is a wonderful employee!! He made out experience so wonderful!
Philemon Hunter was great to work with!! Very Professional!
Phil Hunter was great to work with. He gave us a great price on a sectional and was very knowledgeable.
Kenny, was amazing! He helped my husband and I pick out the perfect couch for our home! We will definitely be coming back in the future!
Kenny was great to work with. We had a couple options we could go with at other stores, but he was determined to beat their price and provide great service along the way!
Phil helped us a ton picking out a couch!
My sales specialist Phil Hunter was more than helpful, everything went smoothly and quickly.. will definitely be back and see Phil again
Phil was super helpful while we searched for a new sofa. Staff welcoming but also didn’t hover.
Phil was excellent and very helpful with our complicated purchase, thank you!
I visited Ashley store in Lynchburgh, VA and the customer service was on point. Representative was very nice and helpful. They carry an awesome selection unique leather furniture.
We love Ken! He is so great to work with! I will definitely come back to buy from him again!
Krislin and the entire staff where very helpful l with everything! Definitely recommend doing business at this location. Ask for Krislin when you go in!
Phil was great. Worked a good deal for us and was fast and friendly.
Krislin was great!
We just purchased a sofa and love seat and had a very good experience! Philemon Hunter helped us and spent time with my husband and I and our kids answering our questions and finding out our needs. He was patient with us as we tried out a lot of sofas to find what was right for us. He also gave us space to make a good decision and discuss without the added pressure of him listening on. I definitely recommend Philemon Hunter when you are looking to buy new furniture!
Just bought a couch and loveseat for our family. Philemon was real helpful, was able to give us some good tips and ideas. Never felt like he was upselling us at all, let us have our space to explore all their couches and try we all out, and just stayed available to let us know options and prices, even with our kids with us. Great experience. We're looking forward to having these for a long time!
Excellent customer service by Phil. I will be recommending and returning to my work with him.
Customer Service (Kenney & Travis) was outstanding! They worked with us for two days to make sure we got exactly what we were asking for. We walked out completely happy with our purchase and are looking forward to our new bed and nightstand. ☺️
Kenny & Krislyn were awesome! Very polite & helpful.
Phil was friendly, helpful, and easy to work with.
Kenny was very helpful and patient when we couldn't make up our minds. He was very knowledgeable about furniture. Overall, he is a great salesman and an assett to your establishment.
Kenny’s customer service is amazing!!
If you’re shopping at Ashley’s Furnitire in Lynchburg ask for Kenny! His customer service is excellent!
Travis helped me throughout the entire process of furnishing our apartment!
Customer service from salesman Travis Agee was excellent.
Travis was pleasant and helpful. His never ending knowledge on furniture was refreshing. People like him are a reminder of why shopping in store will always beat online purchasing.
I went in to get a bed set and travis was extremely helpful. He was just the best!
I went in looking for a bedroom set and received great service from the sales staff. Very helpful and knowledgeable. Overall a great buying experience. Thank you Travis!
Kenneth was awesome and very patient. Kenneth was very informative about my purchase. Thank you for your service.
Cory Reyna is a great manager and salesman! He took the time to look over the sofas we were interested in and got us a great deal. A must for shopping for furniture!
Cory Reyna was a big help when we were buying a sofa and love seat. If you want great service at Ashley’s ask for Cory.
Kenny went above and beyond to help me with my purchase
Great customer service by Kenny.
I bought 2 sofas from them about 3 weeks ago 5000 dollars, it came broke and they still haven't fixed it ,I never getting anything else with them.
Kenny was great! He gave us a great deal and helped us the find the couch we wanted!
Phil was super helpful and was able to find us a great couch!!
Great Customer Service!
We came in on a different day and they were closing the doors when we came. The gentleman who interacted with us his name is Philemon Hunter. He gave us his card and apologized that they were closing up for the night. We came on another day and asked how he can help. He showed us and told us a couple locations they had for dressers. I then mentioned a certain set I looked online. He showed us the type of wood and style it looked like in the store. Overall, he was very communicative, great, and making sure we had our questions answered.
Popped in for a new dresser, was a quick and easy experience. Kenny helped me get in and out and was really pleasant to work with.
Just purchased a fabulous couch! The Assistant Manager Kenny was incredibly helpful and knowledgeable without being pushy.
Excellent service! Found exactly what I was looking for. Thank you Philemon hunter!!
Kenny and Jasmine helped us out and we’re very helpful at getting us a good price on some patio furniture. Both were pleasant to work with. Good experience here overall!
Phil was very helpful and informative.
Philemon was incredibly helpful, and patient. I wasn’t sure what I was looking for and he helped me find it. India was also super kind and helpful!
We had a great experience finding a couch with Philemon today!
Philemon was excellent in helping us find a couch for our apartment. He was very patient and answered all of our questions.
Philemon was a great salesman. Helped us find the exact sectional we were looking for. Was incredibly patient and helpful in answering all the questions we had!!
Cory and Brendan were fantastic. Excellent service!
Brittany gave us space, but was always available to answer questions. Everything was explained clear and easy.
Phil was very helpful and helped us to find exactly what we needed.
Corey with the Lynchburg store knows how to take care of his clients. We had an issue when our furniture was delivered and he went above and beyond to make sure that in the end we were satisfied customer’s, and we certainly are. He will be getting our business from here on out and we will be happy to refer friends and family to this store.
Phil was very knowledgeable and did a great job in getting us the sofa, table and chairs that we were looking for! Highly recommend him while shopping at Ashley!!
Phil was extremely helpful and answered all of our questions during our buying experience! Highly recommend you go see him!
Phil was super helpful and guided me to find exactly what I needed
Phil was awesome
Kenny Hunter was the best. We wanted our sectional today and he made it happen. The price was great and we are so excited.
Kenny Hunter is awesome!! He found us the perfect couch. We wanted it today, and he made it work!
Phil is very nice and professional. He was able to give us a good price on the set we purchased. Looking forward to having it in our home. Would shop here again.
Kenneth Hunter was great! Very helpful in finding me a couch!
Philemon was a great help as we looked at adding onto our furniture set. He was knowledgeable and double-checked on specifications and prices for us.
We were looking for furniture for our new house and we ended up buying it today. Philemon and Kenneth were just awesome to work with. They tried everything they could to help us and were not pushy whatsoever. Would definitely recommend Ashley.
Love love love my experience today at Ashley Furniture in Lynchburg. Philemon was our salesman. He was so helpful and friendly. We came in looking but ended up being able to purchase everything we needed for our new home! Kenneth was amazing giving us such a great day! Will definitely refer them!!
Kenny was great and worked to get our order finalized in the timeliness we needed.
Top notch service. Phil Hunter helped us out picking out our mattress and living room furniture. He was very professional . Kenny helped us get everything finalized and was so helpful. We will always come to Ashley and request Phil & Kenny . They made this a great experience.
Great service. Super helpful and was able to negotiate pricing.
Kenny was great, very helpful and made the experience better!
Kenneth Hunter helped me at ashley furniture and was really helpful and nice!
Kenny was amazing at helping me with my purchase!
Kenny was very helpful and worked with us. He’s amazing!!!
Kenny the go to man
Kenny is awesome.
Philemon Hunter was my helper is was very patient, overall great!
Easy. The way it should be. We worked with Philemon and he did an excellent job. Didn’t try to over sell, wasn’t pushy. Answered our question in a friendly manner and we found what we were looking for (recliner) in less than 30 minutes. I highly recommend Ashley Furniture and if you’re shopping at the wards road location, ask for Philemon, you’ll have a great shopping experience.
Philemon helped us so much this morning to find the perfect recliner in our price range! He was friendly and knowledgeable and overall a grade A+ salesman! Would definitely recommend coming in and working with him for your furniture needs! Can’t wait to have our new recliner!
What an amazing experience buying furniture with Philemon Hunter! Philemon was so engaged in helping us at the same time not following us around and overbearing. He listened and helped us get a great deal on furniture! So grateful for his help. Not only a wonderful and caring person but also an excellent salesman! I would definitely recommend Philemon for all your future furniture needs!
Phil Hunter: Great salesman - great service
Brittany Howard was excellent!!!!!
kenny hunter helped us find my dad the perfect recliner for father’s day! he’s helpful and kind! highly recommend asking for him if you need to find some furniture!!
Kenny Hunter
Great service , found exactly what I needed, very helpful customer service from Kenny. I highly recommend. I will definitely be back
I walked in and was presented with a warm welcome and a smile from Brittny. She allowed me to have my space and walk around to figure out what I was looking for. She was able to quickly help me find a bed and sold me on a very comfortable mattress. Come on in and see her you won’t be disappointed. She is superb!!!!
Phil was kind and considerate of myself and my family's wants needs and budget. He helped us view all options of each couch or sectional we looked at and the financial options for each as well. He spent time and dedication to helping us find the perfect fit! He is not as pushy like other places when selling you things like a car dealership or furniture. He actually cared about our needs and was respectful. Will be coming to Ashley's in the future for our furniture needs because of Phil.
I had the most beautiful experience shopping with Brittny she helped me find the perfect lift chair due to my back issues you guys have a jewel great and exceptional customer service. ❤️
Terry helped us a lot! We are new to the area , and he showed us exactly what we needed at a great price!
Phil was with us from start to finish, and worked to get us the best deal!
Brittny was really helpful with finding the correct couch for me
Needed furniture for awhile and everyone here made it really easy to find the one for me
My family and I stopped in to purchase lots of furniture for a new house. Phil greeted us at the door and was very helpful and knowledgeable. We were able to find everything we needed, and it was overall a great experience!
Phil was extremely helpful and saved us so much money! Best Ashley salesman ever!
After waiting a couple months for our purchases to arrive, today was the day we received them. After the delivery guys were finished bringing everything in, they informed us that the hardware to attach the mirror to the dresser was not provided? They left with mirror on the floor leaning against the wall. I called the store and was assured someone would be out with the hardware to fix it all up. Instead, a few hours later we were called and asked to check the drawers for the hardware. We had already checked and of course no hardware. We were then told they have to order the hardware and it would be a few weeks but when it arrives to call them and they will send someone out to install. We paid $199 for white glove in-home delivery which must not include ensuring everything is set up properly. This is utterly ridiculous! I'm not a happy customer and most likely will never shop or buy anything from Ashley again. Good Day.
Phil was a great host and pointed us in the right direction and helped us get our first couch! He made our experience great.
Kenneth helped me pick out my dresser for my new apartment.Very attentive and made the process super easy!
If you need any furniture Brittny is your girl!! She made the process of looking around easy without feeling like I was pressured to get something! I found the perfect living room set with her expertise! She is extremely personable and amazing to work with!!
Phil is on point and knows his job well!! Thanks again
Amber did a fabulous job helping us out today!!
Kenneth was super helpful and kind. We shopped around and came right back to him.
Just purchased a piece of furniture and Kenny was amazing to work with!!!
We purchased a reclining loveseat from Kenny and he was fantastic to work with! Ask for Kenny if you stop by!
Kenny did great job! Easy to deal with and really listened to us. Could not be happier.
Kenny was awesome to deal with! Thanks for all your help. Love the furniture deals too! (Came back for more and got some awesome help from Phil. Also Brendan in customer service is so helpful and patient!)
Kenneth Hunter is the exact kind of salesperson you want! He was flexible and gave us space to wander but then was right there attentively when we had a question. He even moved a loveseat around the store for us to match it to a recliner! We were very happy with his service and his congeniality. Our last minute change didn’t faze him the slightest. You can tell he takes great pride in his work.
Our visit with Phil was very pleasant.
Very professional, super easy to work with, made the buying process a breeze. Highly recommend Kenneth as your salesperson.
Phil and Brittny were so helpful and accommodating to my families needs. Great service and teamwork! Much appreciated!!
Kind, courteous, and personable service from Brittny Howard.
Phil was so helpful and amazing!
Wonderful customer service. They had exactly what I needed and everyone at store was very helpful and friendly!
Very helpful, didn’t make promises he couldn’t keep, called to verify he could make it work before even trying to make the sale. Thank you Kenny
Good sales people! They listened to what I wanted, gave me options but didn't push something I wasn't looking for. Very easy buying experience
Kenny was a great help. He got us the best deal and moved us through quickly.
Brittny Howard she was great , I gave her the colors she saw my vision and got me straight what I needed , with patience and courtesy
Brittny Howard, she was great help when it came to picking out the table needed
Kenneth Hunter was great. No pressure, helpful, and a fellow Heritage Pioneer! Thanks!
Kenny kind and knowledgeable, wonderful help
Best experience ever - Brittny is like family now! Loved working with her!
Our experience at the Wards Rd location was exceptional from start to finish. Kenny greeted us at the door and gave us relevant information on sales and offers. He was very knowledgeable about each of the products we were interested in and helped us find things we wanted - both on the floor and online. Kenny was able to work with us on price to keep us within our budget. We would absolutely recommend getting in touch with Kenny at Ashley furniture for your home goods needs. Thanks Kenny!
Phill and n'dia were very easy to deal with. They were both very nice and professional. I would recommend this stor.
Kenneth Hunter was very helpful in finding a kitchen table and chairs for my new home! He took the time to show us different options and kept us within our budget. Definitely management material.
My wife and I just bought a house, and wanted to get some new furniture for the living room and dining room. We dealt with a very friendly and knowledgeable gentleman named Cory Reyna. He was able to get us in and showed all we wanted to see paying very close attention to detail. We walked out with an order for couch loveseat and dining room set. Highly recommend
Phil Very professional and took time to help me find the perfect bedroom furniture
Phil was an excellent salesman! Helped me find pieces that fit with my style and budget; and gave me a good discount on some shelves that had some marks on them
Beautiful furniture! Prices are on the steep side! Very helpful employee.
Ask for Kenny. His professionalism is un matched. He got me exactly what I wanted. I will be a customer for life.
Helped quick and fast no issues
Thank you Philemon Hunter for all your help at Ashley Furniture of Lynchburg Va ! Come see him for all your home needs!
I had the best customer experience with Kenny who looks so much like President Obama , he made our day. He is such a kind, helpful person that it was a pleasure to shop at Ashley. He was the best part of our day and we will definitely be back!!!
Well our salesman was very helpful and informative on the furniture we were looking for. I’m very pleased with our purchase today, thank you, Kenny
Andrew was so kind and helpful!
Kenny was helpful and friendly without being overwhelming. I would come back.
Had a great experience at Ashley when purchasing our couch today! When we came in, we had an idea of what we were looking for. Kenny did an amazing job. He gave us some time and space to look around and get an idea of what we wanted. He came in at all the right moments to help us out. Worked to give us a really great deal, was extremely friendly and helpful. Would definitely work with him again for our next furniture needs.
Bad place to do business. Save your money. They deliver scratched up furniture when you refuse to expect it. They charge you a restocking fee. Never again, I hate this place.
Bad experience with Ashley home store salesman promised me everything I asked for then when I received my paper work it was totally different from wat we agreed on through his word of mouth con artist and a liar when you steal from customers to keep a business running that's not good Business and make sure you get all your paperwork in your hand the day that you make a agreement.beware of the sales man at Ashley furniture on wards road his name start with a k don't believe anything that man promise you because you will be scammed and I'm pretty sure he has lied to his boss about the hole situation..and when you scam your customers that's called stealing.
Brittny was phenomenal, very helpful. Enjoyed the experience. Had good laughs even amongst a purchase and investment!
Kenny was great.
Great experience today with Kenny Hunter, he was extremely helpful and knowledgeable!
Kenny Hunter, the sales associate who assisted us, was fantastic. He is very knowledgeable and worked with us to ensure we got a great deal. The ladies at checkout are personable and helpful as well. We had an all around great experience.
Kenny was the most helpful salesman for us. We were able to purchase 2 pieces of furniture for our apartment next year! Without Kenny’s help it would have been a mess! Thanks to him we are happy with our future furniture!!
Great experience! Kenny was great and very professional. Took the time to talk to us, not talk at us, about what we were looking for. Highly recommend this location.
Catherine Reynolds was very helpful finding us a bed for my son. Highly recommend.
Kenneth was great! He not only got me the online price match, he got me $100 lower!
We worked with Kenny today at Ashley’s and had a wonderful experience!! Everyone there was super helpful and we love the new furniture too 😊
Brittny was amazing through the whole process. I would definitely recommend her. She was nice and helpful.
Everyone was absolutely amazing to work with! Kenneth Hunter deserves all the stars. Super friendly and willing to help. Will definitely buy from them again.
Kenny really went above and beyond!
Kenny was so nice and helpful. Thank you Ashley's for have a great sales person.
Kenny was an awesome salesman, and took great care of us.
We had a great experience at Ashley! Andrew was very kind and patient with us. He helped us get a great deal for the couch we wanted! We would definitely recommend!
Kenny was fantastic! Personable, patient, and understanding and not overly pushy!
Catherine was an excellent help. She going above and beyond for the customers!!!
Catherine Reynolds was wonderful!
Scott was fantastic! Pleasant service and very helpful.
Catherine Reynolds’s was so friendly and was able to help us find the perfect couch for our living room and Scott helped with the pricing.
Catherine is a wonderful help and would love to do business with her again
Great customer service!
Kenney and Indya were absolutely wonderful to work with Kenney was extremely knowledgeable about Ashley products and gave us many options to choose from.
Catherine Reynolds was wonderful to work with, answered all of our questions and got us taken care of quickly!!
Thank you Kenneth for your quick and easy service in helping us pick out a new couch!
Mrs. Tammy Lee was phenomenal. She was patient and took her time. I will be contacting her for more furniture in the future.
Catherine Reynolds was a very impressive representative who was very knowledgeable and very helpful
Catherine Reynolds was a very amazing sales rep and was very helpful
Great service and price!
Catherine Reynolds’s was great, exceptional. She was perfect through the whole thing! (^:
Scott the store manager was excellent to work with and very accommodating!
Catherine, Brendan and Scott were extremely incredible! They went above and beyond to help me and my family pick out the perfect bedroom sets and mattresses.
Andrew was very helpful and we were able to customize our couch
Everyone was very friendly and helpful. Andrew and Kaylee were both knowledgeable and professional
Andrew was great and helpful. He went out of his way to help find the products. Well definitely return and ask for him
Catherine was wonderful! Great customer service and so helpful. This is our second service at Ashley Furniture and we will continue to return.
Catherine Reynolds has met all my expectations today! She was patient and kind, and we are super excited to get our new furniture!
Nikkia Pannell was a queen helping us pick out our couch today! She was friendly and genuine and was super excited for us as we were shopping for our new home.
Kenny in Lynchburg was awesome to work with. He was very knowledgeable about the furniture and great to chat with.
Kenneth went above and beyond to make sure we were happy with our purchase.
Cathrine reynolds was fantastic and very helpful!
Kenneth Hunter gave us a great tour of available furniture that met our style. He was knowledgeable and friendly. They were having a sale and prices were very good.
Catherine and Scott were absolutely amazing and very helpful and kind to us when we came in for a bed for our son! We really enjoyed them both thank you so much! Catherine and scott!!! We will be back!!
Kenny was amazing and helped me furnish my new apartment. He had great suggestions and was very personable!
CATHERINE REYNOLDS was awesome ans so helpful
One of your employees named Kenney was particularly helpful during our experience shopping.Hewell mannered gentlemen that made navigating the selections much easier for us.
Love the quality and selection the Sales agent Kenneth went above and beyond in making sure our new house was a HOME and fully furnished.
Nikki was very professional and walked me through the process from start to finish! As this is my first adult purchase I am grateful for her help! Will return🙏🏿
Nikkia Pannell is awesome she is very patient with her customers and does great with her job
Truly enjoyed our shopping experience with Nikki. She patiently answered ALL of our questions and helped us think through what my mom needed day one. She then calmly took care of mom the next day when we brought her to experience what we'd found.
Kenny and Kaley were amazing !! They help make what seemed like a difficult process of living furniture purchase easy. The Show room was beautiful and everyone was friendly
Was not able to purchase anything when I went but the service was great ! Kenny was a great help and left me with no questions when I walked out the door. Will surely be back to purchase the bedroom set in the near future.
We went to Shewels and received no help. We came to Ashley and Catherine Reynolds was amazing!
Excellent experience! Andrew was very cordial and knowledgeable and most importantly, we didn’t feel pressured.
Catherine Reynolds’s was very helpful and very nice.
Had a pleasant visit at this this location. The staff were very kind and knowledgeable. I had a great experience buying furniture here and would truly recommend the Lynchburg branch to everyone. N’dia was extremely pleasant, patient and accommodating. They offer great deals and will definitely get my business again.
NDia Andrews was amazing and helpful
I had the pleasure of working with Ndia , she was very helpful and made my purchase like a walk through the park. She has excellent customer service and went over and beyond to ensure i was a satisfied customer.
Great services thanks Kenneth Hunter.
Kenneth was very helpful during the whole process of purchasing furniture.
Catherine Reynolds was helpful
Catherine Reynolds was helpful in our search for a new bed set. We had a great experience!
Kenneth was very kind. No pressure. It was the easiest furniture buying experience I've ever had.
Catherine was extremely helpful with our living room furniture purchase!
Kenneth was a great help. Glad we came in.
I would rather build furniture from stick in the yard than deal with this disaster of a store. After only have my mattress and bed set for 7 months both were defective and went through the claims process. After 3 months of going in circles with ANDREW GRANT the manager who could care less about helping anyone I finally got a mattress picked out after being told there were no limits (and luckily 4 others heard this as I was on speaker phone) was then told I could not get the mattress. Which was fine, I didn't mind paying the difference but I do not like being called a liar, or being lied too by SCOTT who is the regional sales leader. These two obviously graduated from Clown University and have business sense of a goldfish. After 3.5 months of going back and forth with no resolutions and Andrew telling me he will call me back with no return calls. I asked to speak to someone higher and was in touch with Jeffrey Mills, who was a DOLL. He drove into Lynchburg to meet me and make it right and did. However, the goons at this Lynchburg store couldn't even put the order in correct. They show up to deliver and only have a mattress and box springs- no frame like promised and no order to take the broken bed. Until they have some management change or something -- do not even bother. You'll end up going crazy trying to keep these clowns on track to get anything done. Oh.. and no I never got a refund. They eventually let me trade it all for a mattress that is about the same value as it all. STAY AWAY!
Had a great experience with Andrew Kaylee and Brendan at Ashley in Lynchburg. They stand behind their products. Way to go and thanks.
Catherine was great and I tell any one come here
Catherine Reynolds was very helpful and gracious
Catherine Reynolds was great :)
Terry Steele was nothing but first class, low pressure answered all our questions and gave us the space and time we needed to make our purchase. The purchasing process was seamless, Nidia Andrews explained exactly how we needed to take care of it, all around great experience.
Halee was great!
Catherine Reynolds was awesome !!! Treats you just like family !!!! Wonderful experience with Catherine !!!highly recommend !!!
Fantastic experience with Halee Frazier while I was passing through town on business, and had some spare time to shop for a new recliner. Even knowing that I probably would not be buying today she went all out insuring all of my questions were answered and explain all my options. Thanks Halee I can only hope my local Ashley store is as helpful as you have been.
Catherine was awesome
Catherine Reynolds’s-very friendly and helpful!
Cartherine Rynolds was good In helping us pick out our new sofa.
Tammy and Andrew are AWESOME!! Laid back, knowledgeable, personable, and walks that crazy customer service line of not hovering but being available. Tammy is who helped my bride and I, and she is a blessing. Kaley is awesome as well, in doing all the paperwork she was attentive and personable and professional without being stuffy. You need furniture, go see this crew!
Catherine Reynolds was extremely helpful! Highly recommend
Catherine Reynolds was very helpful and friendly.
Catherine was amazing and had me coming back same day to get our couches!! She’s amazing!!
Catherine provided great service.
Catherine was SO helpful in finding us the perfect couch for our new home!
Catherine Reynolds gave us absolutely exceptional service.
Catherine Reynolds was very helpful in helping us with our furniture selection. One of the most pleasant sales people I've ever dealt with. THANKS Catherine.
Halee was very helpful patient sales person went beyond on costumer service to help us find the right furniture the best fit for our new home thank you for helping my son out to get our new furniture please if you guys need help to find what best fit yourself come see Halee very friendly and easy person to talk with.
Halee was amazing with us and helped us choose the perfect set with out budget and was very patient with us!
Great store return here for all Kenneth Hunt great sales and store manager Brendan was fantastic also will return
Catherine Reynolds was very helpful in answering all of my questions and working to find the perfect new sectional for my family!
Amazing service! Nikkia, N’Dia, and Brendan are wonderful to work with!! I highly recommend them!!
Catherine Reynolds’s has been nothing but a great help. She has gone above and beyond the call and she is greatly appreciated. She is an amazing team member. Much thanks to Catherine.
Terry N’Dia and Brendan were extremely helpful and worked hard to keep me as close to my budget at possible. Very professional and friendly.
Terry, N’Dia, and Brendan were super helpful and cooperative when helping me find a couch set for my new apartment. Highly recommend.
Catherine Reynolds was fantastic! Very knowledgeable and helpful.
Catherine is my go to person at Ashley’s. She fun and very knowledgeable! Rebekah
Great customer service. Kaylee Matheroy was there to answer any questions, and made the process of checking out a breeze, while we waited on the comfy couches. Ndia Andrews walked us through all the steps of the check out, which was a very straight forward process. Great experience overall!
Catherine Reynolds was very helpful and friendly. Catherine was able to find the perfect loveseat and chair for my family room.
Andrew , N’DIA & Brendan gave excellent Customer Service! Very personal and efficient.
Catherine Reynolds Great help, Great service, Loved her
Brendan, N’Dia, and Tammy are the absolute best to work with! I never go anywhere else when I’m shopping for furniture. They are fast, efficient, and the most pleasant group of ladies to work with!
Brendan, N’Dia, and Tammy at Ashley Homestore in Lynchburg, VA were fantastic to work with!
My experience with Catherine Thompson and also N’Dia was amazing. She kept in touch the whole way through.
N'Dia Andrews and Terry Steele provided excellent customer service and addressed all of my questions.
Love love working with Tammy Lee she’s super helpful and has wonderful taste!!!
great service from tammy, n'dia and brendan.
Tammi. NDIA, Brendan have been wonderful.
Ndia Andrew’s, Brenden, Nikka three fantastic people! Thanks for the help!
Nikkia, N’Dia, & Brenden were very helpful today! They helped me find exactly what I was looking for.
Terry Steele was a pleasure to work with. The purchasing process was easy and I confidence in the transparency of pricing and delivery timelines.
Nikia was fabulous!! Thanks Ashley for making this decision quick and easy!!! We love our new couch!!
Catherine Reynolds was great!
Andrew was great to work with!
Tammy Lee was very helpful and knowledgeable about the product. Thank you for all your help!!
My husband & I found the perfect leather furniture for our great room. Excellent service provided by Catherine Reynolds! The delivery guys did a great job too! Highly recommend going here for new furniture! Tim & Marie Mullins
Andrew is a great sales man
I just built a home here in Lynchburg and I needed to furnish my entire home. I did some early and some here and there. Tammy is my favorite person there. She helped me find exactly what I was looking for even though some of the items weren't there! She went the extra mile for me and called me with updates on what the status is! She's a true gem!
Catherine was amazing! She was so helpful and friendly!
Tammy Lee has been very helpful and gave us a great deal on our first sectional!
Catherine Reynolds. Absolutely Great Experience! Excited for my new furniture! Thank you!
Catherine Reynolds worked to help us find correct items good pricing and financing
Kaylee was amazing and helped us purchase our couch. She was wonderful! She helped us find a reasonable price!
The in store experience was great. Tammy was very sweet and helpful. She worked with us and was patient with us and with our small people running around the store like mad. And didn't have a problem keeping up with us changing our minds a few different times. However, we had to wait an extra month because the distribution center sent half our sectional as the wrong color, confirmed with our receipts this was not Tammy's fault, this was the warehouse who messed up, and all they offered us as compensation was to reschedule the delivery for only a month out instead of 2 months. So in total we're looking at waiting over 3 months for a couch.
Friendly service, knowledgeable
Nikkia was so helpful in helping us find the perfect couch for our home. This is our second time purchasing furniture from here and couldn’t be happier with the experience.
Catherine Reynolds’s gave amazing customer service she was very delightful answered all her questions and made the process very easy. Highly recommend her
Catherine
Tammy Lee was patient and kind. We came in looking for beds and dressers for our girls and Tammy gave us exceptional service! We appreciate her honesty and wisdom about each collection we were looking at. We are so thankful!
Andrew was great. He helped me find exactly what I was looking for.
Great service! Nikkia was able to answer all of my questions and get me set up with everything quickly and efficiently!
HORRIBLE experience, all the way around. So disappointing. We went with Ashley because they had the furniture we liked for a reasonable price, but that's where the good ends. Our salesperson was nice but took THREE HOURS to check us out and has been absolutely zero help with all the mistakes along the way. First, we were "guaranteed" the furniture would be here within 6 weeks. 6 weeks came and went, no furniture, no explanation, no apology. We finally hear that the furniture will be ready but a few pieces won't be ready until 6 weeks after the other pieces, so they'll have to delay our delivery so everything can be delivered together. When we said that wasn't unacceptable, they acted like they were doing us a favor by saying they could deliver the furniture that's ready but we would have to come to the store to get the pieces that come in 6 weeks. Even though we paid for delivery and setup. We're told furniture is ready, will be delivered that week. Get a call from the warehouse...it's actually going to be another 3 weeks. Finally, we get the furniture. Except they forgot 3 of the items. And 2 of the items are wrong (kitchen chairs - wrong color/style). We tried calling our salesperson, she just told us we'd need to call the warehouse. We get a re-delivery of the items they forgot. Wrong again. Through all of this, our salesperson has been zero help, not even apologetic that we had no furniture for months and now have the wrong furniture. We've been unable to reach a manager. Horrible, horrible experience. Go anywhere but here for your furniture needs.
Horrible company for delivery and/or customer service
I found what I needed and Tammy provided EXCELLENT service!
Marty was amazing great store
Catherine Reynolds was an awesome salesperson and made experience comfortable, affordable and exciting.
Catherine Reynolds was wonderful in helping us pick out our couch! Wonderful experience from beginning to end.
Catherine was very helpful and kind
Our experience at Ashley Furniture was great! Andrew was very helpful and accommodating.
Nikkia was the best to work with. She was so friendly and helpful throughout the entire process!
Catherine was great. She patiently helped me to figure out what I was looking for and guided me to exactly what I was hoping for.
Catherine, absolutely amazing.. helped me find my perfect couch.. Best personality ever!!
Catherine was really attentive and amazing! Will definitely be going back in the future.
Catherine listened carefully to our needs and questioned us as appropriate to clarify. She provided us with thorough product knowledge and she did all of this in a kind and warm manner.
Do not give these lying people your business!!!I went into the store and made an order mid-July. Mind you my husband and I moved here out of state and have NO furniture. The salesman told us that it would be delivered in 2 weeks. Guess how long I have waited??? 6 weeks!! and they still continue to tell me I have to wait another three weeks because "a piece is missing." They have terrible communication because one of the employees told me the missing piece arrived on August 8th. The workers continue to give me and my husband the run around and we see no end in sight. We are now trying to cancel this order of over $4,000. At this point this store needs to either be shut down or get new staff that can communicate better. Let's see if I can get out of this horrible business deal. I will be taking my business to a company that can communicate and respect their customers.
Nikkia was super helpful & knowledgable! I walked into the store and she knew exactly what to recommend. I ended up leaving with the first couch she showed me. I am so thankful!
Update: After the horrible encounter with April from the Lynchburg location, Scott the franchise sales director rescheduled the delivery for the final item today 9/1/2022. As I expected today arrives and they are not able to deliver it. We've cancelled the final item and will purchase from somewhere else. Horrible experience. The furniture was scheduled for delivery on August 19th. That day only 3 of the five items showed up. The delivery drivers explained that the other items were left off, and it "happens" often. They attempted to assemble a tv stand in my living room; it fell apart in a pile of bolts, board, and nails on the floor. They took it back. I spoke with Mike, the Lynchburg manager who worked, and had the remaining items delivered the next day; in addition, I had a new tv stand ordered. Today August 27th called to get an update as I had not heard anything on the tv stand. April (Office Manager) answered the phone. I explained the situation and stated that if it takes much longer, I would like to be refunded for the tv stand and go elsewhere. Before I could finish speaking, she cut me off, stating, "I'm trying to help you with this ."I reminded her she was talking to a customer, to which she responded, "I'm trying to help you; you're not going to speak to me this way," then hung up the phone. I called back, asking for the manager and name of the regional. April again answered, shouting at this point, "I"m trying to find out the status, you need to be quiet and allow me to speak to them, or you can call the Roanoke store and deal with them ."She hung up on me three more times, refusing to give the name or contact of a regional. Finally was able to reach Scott with the Roanoke location, who hopefully will be able to resolve the issues.
Andrew was so helpful. It was our first time buying any furniture and he walked us through the whole process and explained everything. So glad we had him to help us
Andrew Grant helped us with everything we needed and more! Highly recommend him for all your furniture needs and questions. He is very patient.
Andrew Grant was very helpful in assisting me with finding furniture that fits the needs of my family and me. He had patience with me as I shopped around. He answered all of my questions and made the purchasing process smooth for me. I highly recommend asking for Andrew when you shop at Ashley’s.
Catherine did a great job of explaining and was very helpful.
I went to Ashley with my son to get bedroom furniture and Nikkia Pannell helped me find what I needed and was very helpful with all of my questions and changes. I would definitely recommend Nikkia to help you out with your furniture needs.
Everyone is very helpful great quality furniture
Mr Terry Steele was a very professional salesman and very nice. I would recommend him to my friends.
Can't say enough about the service we got when we asked to exchange a recent purchase. Mike Willis went above and beyond to make sure we found the furniture we would really love, and we do. Thanks Mike and your staff for going the extra mile.
Kailey was very helpful in picking out something that would work well for us and our home. Very much appreciated
Catherine Reynolds was amazing! She helped us through our purchases of a new mattress and sectional sofa set! You can tell she has experience, and was so friendly and helpful throughout our entire process! We were indecisive, but she remained patient. I will definitely recommend Ashley’s furniture and Catherine for anyone in the future!
Andrew and Terry were both great to work with. They weren't overbearing and try to sell things I didn't want. They listened and worked with me, very friendly and professional. Very easy to work with.
Orderd a bedroom set In November in June it came in and was delivered the chest was damaged so they did not bring. Set up another day to bring we waited til that day and once again they called to say it was damaged they would throw in some lamps for the wait....fast forward its Aug chest showed up today DAMAGED no lamps. so now we wait til someone calls because they were too late delivering to call warehouse
Catherine was EXTREMELY helpful…to put it mildly! I’ve been with many sales people over many years in my decorating of model homes & she’s been the most helpful of all!
Shopped online and just couldn’t make a decision on a new chair. Went to the store and found the perfect one without being hassled. They provided the exact amount of help I needed, and they answered my questions quickly. Definitely recommend this store.
I had a great experience with Ashley. The furniture is great and the managers are even better. If you need help with anything April is the person to speak with. She is very helpful and nice. She is very thorough and will make sure her customers are satisfied.
I looked around the store and once I decided what I wanted Tammy was able to help me. My items were priced and all of the charges were explained clearly. When it came to purchasing, the associates were also very helpful and made specific notes for the warehouse that would help them with setting a delivery date.
Tammy Lee was so informative and helpful! Absolutely wonderful to work with and patient while I decided which sectional sofa would work best. Amazing experience.
Great interaction, amazing selection of furniture. Mike was really nice and not pushy.
Awesome knowledgeable salesman! Guided us through the entire process. I recommend Ashley Furniture to anyone.
Andrew And Mike at Ashley in Lynchburg we’re superb! They were patient and very knowledgeable!!!
Tammy helped us out as soon as we came through the door and is very knowledgeable. She was able to help us pick out our dream bedroom set. We are very pleased with the service.
Catherine was amazing! She made sure that we got a good deal and was well taken care of.
We had a awesome experience!!! Our sales Specialist was the ABSOLUTE BEST!!! As long as she sales furniture we won't buy from anyone else. Check out Tammy Lee...I promise you will have a wonderful experience...
I had a excellent time at Ashley furniture and Catherine gave me the best deal possible.
I recently went to Ashley Furniture in Lynchburg while visiting my daughter to just look around. I did not intend to buy anything at that time butI had such a great experience that I left with the purchase of a new living room set, dining room set and a new mattress. Everyone was so friendly and professional. I was assisted by Catherine Reynolds and she is awesome and will make sure you are happy with your purchases. I am in love with my new furniture and highly recommend that everyone go see Catherine at Ashley Furniture in Lynchburg Virginia.
We just moved to Lynchburg VA from Hawaii and needed furniture for our newly purchased home. We had been on a tight schedule all day and went in 1 hour before closing time. Tammy politely greeted us and ask what we were looking for. We were looking for a dining room table as well as a living room suit. Tammy was able to find us exactly what we were looking for and stayed 45 mins after closing time to assist us in finalizing our purchase. I recommend shopping here for any of your furniture needs. Everyone was very helpful but not pushy either.
We worked with Mike Wiilis in the Lynchburg va. I can honestly say we’ve never had the kind of attention and help that we received from Mike. He answered questions and helped us figure out what was the best to buy in our situation band was very patient and friendly. We will be going back to Ashley soon!
Easiest shopping and price match process I've ever had. Highly recommend.
Very disappointed, Sales person was nice but need to make sure the online price too , is different from store, we thought we getting discount in store and check online the set was almost $1000 cheaper, we went next day before they delivered they said they couldn’t match the online price because it was not available online so In store they trying to get more money than online be careful next time
My experience at Ashley was a good one! Mike was super knowledgeable, and very patient with answering all my questions. Very professional and personable. Never once did I feel rushed! I will continue to work with him going further.
Extremely friendly and helpful. Great experience. Would give ten stars if I could.
We worked with Catherine Reynolds today and were so very impressed with her excellent customer service. She was patient with us during our decision making and offered expert advice. We will definitely return in the future!
Thank you Mike! Most times I’ve gone furniture shopping it either turns into a price war or a stalemate, you’ve changed that for me with how wonderful you’ve managed your store and treated us customers! I have a new view on Ashley and I’ll always be coming back to you for any of my furniture needs!
Dealing with the Store Manager Mike was a pleasure! Super knowledgeable and extremely helpful! Furniture shopping is usually a headache, but this is now my go to! Thank You Mike!!
Andrew did a great job, amazing service!
I received excellent customer service the moment I walked in. Our salesman, Andrew Grant hung in there with me for 4 days until I decided on the piece of furniture I wanted. Always available to answer any questions, even after I left the store. I would highly recommend working with Andrew on your next purchase from Ashley Furniture!!
Michael Willis did a great job helping me and my wife purchase a sectional. Fantastic service
When I first walked through the door Mike greeted me with such hospitality and kindness. He took his time and walked me through the store explaining each sectional and dinette set. He went above and beyond to assist me and put an end to my long time furniture search. He took his time and was so courteous. He even conversed with me making me feel a lot more comfortable with my decision because I didn’t feel rushed to just purchase and sign. I left feeling very happy and satisfied with his service and the items I selected! Even the receptionist was amazing! I would highly recommend Ashley’s especially the Lynchburg Store to my friends and family! I will definitely be back for more! What a great way to Welcome me to Virginia 😊
I was greeted promptly and allowed to brouse without feeling pushed for a sale. Hope to get sofa soon. Thanks Terry
Terry was a big help! made things very easy
Mike Willis hands down is the best. I called him with exactly what I wanted to order and he made it happen in minutes time! We are relocating and explained what I thought our challenges would be for delivery and he said that is not a problem ma’am. Easiest transaction ever ! Will update more when I get delivery ! Thanks again Mike A+++++
Catherine was great with helping me decide on my new couch and chair. Extremely professional, warm and personable. I would recommend her to anyone.
Tammy was very helpful
I enjoyed my experience at Ashley's this week.I love the no pressure atmosphere and the help I received as far as pieces that caught my attention. Mike and Catherine were especially patient throughout the process.Eagerly awaiting my pieces to come home. I look forward to returning to this location for future pieces.I recommend them wholly.
Matt Ana April were were professional and helpful. The whole process felt easy and streamlined.
Went in to buy a couch, Mike helped me build the perfect couch for my house l. Could not have asked for a better service .
Catherine Reynolds was amazing and so helpful choosing my rocker/ recliner!
Cathrine R was great!
This was my first time at Ashley furniture and my experience was wonderful. Mike was a great help and very knowledgeable. I will be coming back.
Wasn't pressured or bothered, they did a great job prepping the paperwork and knocking it out quick, really happy with our experience.
Mike was an absolute godsend when looking for a table I swear! He made sure to help and listen to all my concerns and financial questions to provide the best table for my new home. He told me he ran the store and I wasn’t surprised with how well it was upset and maintained it’s set up and design gave me such an easy and happy searching experience. Thank you so much Michael Willis I’ll be sure to send all My friends your way!
Always a friendly greeting, and I appreciate their honesty. When manufacturing was backed up, they told me the truth about how long I would expect to wait. I did not make a purchase then, but have been checking back, and finally bought the loveseat and chair I had been wanting…ON SALE!! 😀 Catherine Reynolds at the Lynchburg, VA location is great!!
Great experience today dealing with Jeff. He treated us very well. Looking forward to having our furniture delivered to our new home.
Time there was very pleasant the sales lady Catherine was very helpful and patient with this thank you
Scott was one of the best salesman I’ve talked to! He gave us space to look around and helped us with buying a sofa!
I ordered a recliner for my sister. The chair was delivered on Saturday and she was not able to get out of the chair without help. I called the store location and asked if there was any way I could.make an exchange. They did not have to do it, but they did🙌🏽🙌🏽! Thank you God and Thank you Ashley's. The new chair will be delivered soon. Thank you again!
Awesome! Catherine Reynolds great service!
Great experience with friendly customer service. Catherine was a great help.
Catherine was very helpful with us piecing together an assortment of very nice furniture that will work well in our new house! She was very patient with me changing my mind a few times and showed me how different pieces would work right with each other. Thank you Catherine!
Very professional and Terry took his time in helping me so I'm glad 😊 thanks..
I would like to thank Lynchburg store manager Mike Willis and his team for their expertise in helping us choose the products for our new home . They where prompt and efficient in showing us the different products that aided in us making our choices. And even the financing department that helped us in the paperwork especially Bredan whom made us feel right at home and walked us through the process. The whole group made us feel right at home. I will highly recommend Ashely furniture to anyone for their quality of furniture and the friendliness of the team here at the Lynchburg store.
Catherine was a really nice lady and she was really wonderful to work with and help to find what we were looking for
Catherine Reynolds was our sales associate and was amazing, great staff all over.
Very happy with my experience here. I have looked everywhere for the perfect dining table and all I had to do was describe what I wanted and the Mike took me straight to it! Everyone was very nice and I never felt pressured to buy something.
Great sales experience and didn’t feel rushed. Ashley furniture Lynchburg VA gave us above beyond customer service. C. Reynolds made me feel very comfortable very knowledgeable no questions that they didn’t have the answer to. professional staff and atmosphere just put the icing on the cake I felt welcomed and important from the moment I entered into the store I was well taking care of during the entire experience Also a BIG thank you to M. Willis your the real MVP
My experience with Ashley was great, made possible by the sales associate. Mike is a super communicator and his years of experience in retail was a real bonus. I purchased several items from out-of-state, to be shipped to another state. We made selections by pictures and description and Mike provided pricing and scheduling information seamlessly. I had no question too difficult or silly, never too many for him. He's cheerful, enjoys his job, has a great attitude, and appreciates and enjoys helping his clients. I would give Mike and Ashley 10 stars for 100% satisfaction. They will be highly recommended.
Very welcoming and easy to work with!!
Catherine Reynolds did a great job and was very professional. I would recommend her to anyone
Been looking for a bedroom set for quite awhile. Walked into Ashley and found what I wanted. Salesperson, Michael Willis, made it a great shopping experience. Thank you Michael!!
Catherine Reynolds helped me purchase a coffee table. Very nice and helpful.
Superior quality in furniture. No gimmicks, just good people.
Catherine, was a pleasure ti work with. Highly recommend her for your furniture needs.
It's a nice place, but my complaint is the lady that was assigned to me seemed very aggressive and pushy. When someone is coming to your store to possibly look into buying furniture, this is a significant purchase. It can't be rushed. But she was trying to get me to by the first thing I came across instead of giving me other options to look at. I felt like a number instead of a customer. If I do go back, I'll ask for someone else to assist me. As you were.
Catherine was extremely helpful and pleasant to work with.
Our salesperson Catherine was an amazing help! She quickly honed in on our needs and gave us all of our options. She was patient while we made our choices and helped us get the best value possible. We will definitely be back!
Beautiful and comfortable love seat!
Catherine was wonderful and helped me find exactly what I wanted!
Mike, sales manager, helped me pick out the sofa that I wanted. He was very personable, straightforward, and knowledgeable of the furniture at Ashley. Never felt any pressure to buy something more expensive than what I wanted. The entire process went smoothly and I highly recommend for people to shop at Ashley!
Brendan was Awesome!!!!! Very attentive and informative!!!! Made my purchase very easy!!!!
Scott Einarsson did an awesome job!
Scott helped me out immensely ! Wonderful service and knowledgeable salesman. Thank you!
Terry was great! Super friendly and made our couch buying experience very easy and fun!
We had the most fantastic experience! Catherine Reynolds helped us and we were able to finish furnishing our formal dining room, basement family room and my husband’s office! She was so easy to work with!
My husband and I went to purchase a new bed for ourselves and we were assisted by Catherine. She gave us her honest opinion about the beds she showed us. She even helped with the final choice on the bed. She was a great help and a delight to talk with.
Catherine Reynolds was so helpful with assisting me this morning and even opened the door early for me. Great service and friendly
Great consumer service friendly and professional
I’m very picky with everything. I previewed 5 different stores online before looking at Ashley. I found A colored sofa that caught my attention. I came to the store in hopes to find something similar to compare. 5 sales associates assisted me. They made allowed me to go through my own process without any hassle. Sometimes good things do come easy and the staff at Ashley made me and my money feel appreciated. Update: The following week I received a call stating that my furniture was in and she expressed that my bill wasn’t paid in full and it needed to be before it got delivered. The same day I went over to my local store and paid everything in full. For the next week and a half I received calls regarding delivery day. At the time I was in the middle of a move and had not moved yet. Once everything was set I scheduled my delivery for 3/5/22. 30 minutes before the delivery time, I received a phone call informing me that my furniture was not on the truck NOR had it been in the warehouse. I understand that this isn’t my local stores fault but the initial call I received from the warehouse was VERY disheartening. She spoke with disgust that my bill wasn’t paid for, that was NEVER in the warehouse. The sorry’s are ok but wasting my time and money is disgusting to me. Having to rearrange my schedule for something that SHOULD have been handled properly from the beginning is not how you handle business, yet alone treat customers.
August 11th 2021 my husband and I went to Ashley Furniture on Wards Road Lynchburg VA to get a living room set. 5000 grand later we have one. Its nice not sure after delivery its worth 5 g but ok. Same time we found a dining room set on display we found attractive for our daughter . Sales lady Katherine sells after questioning by us expected delivery date...her sales pitch is oh. It will be here most definitely by Thanksgiving...being a Christmas gift that was perfect and we paid in full. It is now February 9. 2022. Ashley is and has been paid in full since 081220221 yet to fulfill delivery.. if its gonna be May...just say so not to mention lack of concern from upper management...sad. so sad
Bought a TV, a couch, the whole nine yards and a gentleman name Jeff assisted me with my purchase.
Went in not sure of what to get. Shaun Lane met us at the door with a warm greeting and told us he would be around if we had any questions and or concerns. I ended up having lots of questions and Shaun was there to answer all of them. He was super friendly and very very helpful. We decided on a sectional but the price was a little over what we wanted to spend so he went and got his manager and worked it out for us to fit our budget. Great experience in all. Would highly recommend. Go on in and ask for Shaun!
Super sweet and helpful staff, and we're very pleased with the quality of our new couch. Big thanks to Jeff for spending so much time helping us choose!
I am looking for furniture to purchase after the new year and I went to Ashley's in Lynchburg and got some great service. I had all my questions answered and was able to tell my wife all about the products I was looking at. She had a lot of questions written down for me and all were answered with flying colors. I will be back to place my order and would highly recommend this very helpful group. Thank you for all your help.
My parents decided to stay at home (out of state) for the holidays, so I’ve been pretty down. I decided to treat myself to a shopping trip. I don’t go out much due to the pandemic. The manager Jeff absolutely made my day. He was extremely friendly, kind and knowledgeable. Unlike many stores with sales people, he treated me like an old friend. He could tell I was down and showed he truly cared. I couldn’t thank him enough. I will be sending my coworkers and friends to shop at the store and specifically ask for Jeff.
Great place! Everyone that I talked to was super helpful and friendly.
Great staff, was really helpful in helping me find what I needed. Also was willing to work with my situation. Recommend.
Beautiful store and the manager Jeff was very personable! Though I didn’t buy today I would drive the extra miles just to buy from his team!
Nice furniture style I very like design and also many things can shopping for my house
Jeff, the GM at Lynchburg location was awesome! Very helpful and knowledge! Great customer service. I will recommend this location to all my friends and family.
Best Customer service you could honestly ask for! The sales team made me feel super comfortable and were completely reliable on answering all my questions! Best part was Jeff and his unquestionable dedication to helping me get my furniture setup! Thanks Jeff and the Ashley team you guys rock!
Purchased a beautiful picture. Everyone is so eager to help. A very nice place to shop. I highly recommend.
I ordered a Living Room set (couch, coffee table, and TV Stand) through manager Jeff Funk. He was very helpful on scheduling a convenient delivery date that worked with my schedule. When that date arrived, the delivery associates were very professional and courteous in putting everything together. Will definitely be visiting this store when I redo my bedrooms.
Very helpful in helping me select my new furniture.
Very helpful staff. Jeff is very knowledgeable
Great service!
Those guys were helpful and very polite. Bought an awesome couch and chase so comfy…..
The manager Jeff was incredibly helpful. He answered all of my questions and helped me find exactly what I needed
Great customer service and a really friendly environment!
Very helpful staff, friendly and not pushy. Overall great experience….
Outstanding service and sales rep
Great service from the staff! Highly recommend
Ryan at the Lynchburg location was very helpful. It was quick and easy getting exactly what we wanted. We love our new dining room set.
Manager accepted my offer no problem and I was able to get it right away. Catherine was an amazing salesperson. Not high pressured. Great price and love my purchase.
I received superb service from the store manager. I was surprised at how many items were available as I had been to other furniture stores and they couldn’t get me furniture in a timely manner. I highly recommend this store!
Wonderful service from manager Jeff Funk and his team! Stayed late with me just to finish out my furniture order. Highly recommend
Catherine and Jeff provided excellent customer service! They were very patient with me as I spent almost 2 hours deciding on my purchase. The CSRs were also very kind and friendly. Shout out to Layla and Brendan!
We purchased a dining room set today at the Ashley HomeStore on 2116 Wards Road in Lynchburg, VA. We love the Woodanville set which includes a 5' table and SIX chairs!!! It is beautiful and will fit perfectly in our new home!!! The price is so reasonable and the set is sturdy and well made!!! We cannot thank our salesman, Mark Sensabaugh, and store manager, Jeff Funk, enough for all their assistance closing our purchase!!! They are both professional & personable and know their products. We are so grateful to them for making our purchase go so smoothly. The young lady who closed our purchase was also professional and went over all our documents in detail. We will highly recommend Ashley HomeStore and the Wards Rd store in Lynchburg, VA to all our friends and family!!!!
Ryan was great! Very happy and excited for our new furniture. Helped us move coffee table to couches just to be sure everything matched. Layla was also great on the financial side and getting the order in.
I recently went to the Ashley Home Store in Lynchburg VA to buy a couch and a TV stand. The service I received was absolutely excellent! Jeff knew every piece of furniture in the store and showed it to me and measured each piece to fit my space at home. He was courteous and very helpful. The young lady at the front desk was also very pleasant and took care of the transaction seamlessly. I commend Mr. Ryan Mink for his choice of employees.
Mrs Catherine was out of this world helpful,prompt,caring,just the whole experience you could ever hope for! Definitely a client for life!!
We were in need of a new couch and had a seemless experience picking out the perfect one for us. Jeff, in particular, was very helpful. We picked out a couch we liked but he pointed us to one we wouldn't have seen or found on our own. It ended up being THE ONE!!! Thank you Jeff, Tammy and the entire Ashley Furniture team. PS Tammy, we'll be sure to hang those horse pictures tail end first.
We had a great experience here! Ryan, our furnishing specialist, was very insightful and helped us choose the perfect couch for our living room. He checked in on us periodically and gave a really great service attitude. We appreciate you! Thank you so much for your help, Ryan.
Ryan was great to work with and Jeff made the financing super easy!
Went to find a sofa that I could get delivered quickly, I know inventory has been and issue. I spoke to Tammy who helped me find a floor model that was available for pick up and in my price range. I looked the sofa up online while waiting to complete paper work and realized a new model was less expensive than what they had planned to charge me for the used floor model by $79 I asked her if they could at least match the cost of the new sofa and I was told no. She argued with me that if I ordered the new one I wouldn’t get it in time and that I would have to pay for delivery. Delivery to your door online is absolutely free. I feel like this is a lack of integrity and price gouging. My need for a sofa was urgent but not enough to pay more for a used one than I would a brand new one. I’m astounded that a business could even possibly do this. PRICE CHECK WHATEVER THEY'RE SELLING YOU ON THIER WEBSITE.
Jeff Funls and Tammy Lee were great and very helpfull on our bedroom set purchase, highly recommend this store large selection
Mark Sensabaugh - our salesperson - was extremely helpful. The experience couldn’t have been better!
The in store experience was excellent!! Delivery was prompt and the two bookcases I purchase are awesome!
Don't trust there arrival date at all. They said at max it would take 3 months. But now it's 3 months and there saying it might be here in December. I bought it in May. Every time I called they push up the time. Now they pushed it up 3 months. And they probably will do it again. I will never buy anything from them ever again and recommend everyone else I know to do the same
Very nice and clean, friendly service and nice furniture
We ordered over $4,000 worth of furniture for our living room, dining room, and bedroom on April 3, 2020. We were told 6 to 8 weeks due to covid making lead times longer. We received everything but the chair that was part of our living room set in mid-June. Since then I had called over 10 times and been into the store several more times and every time I am told "2 or 3 more weeks." The last time I called in mid-August, the store manager Maggie got my name and number and said she would personally keep an eye on it and keep me updated. She didn't call me the first time. I went back into the store this week and had decided to just ask for my money back, but when they looked up the order they said the chair was finally in, at the Roanoke warehouse. I asked why no one called to let me know and she didn't have an answer. Just wrote down their number and said call them when you're on the way to get it. So, today, over 5 months later, I finally have the chair on the back of my truck and am headed home. The gentleman at the distribution warehouse was by far the most polite, professional, and knowledgeable employee we encountered through this whole process. The in store crew doesn't communicate, care, or even act friendly unless you're buying something. We got the royal treatment when shopping and nothing but attitude and excuses for the next 5 months. I will never again get furniture from them and do not recommend them at all.
We ordered over $4,000 worth of furniture for our living room, dining room, and bedroom on April 3, 2020. We were told 6 to 8 weeks due to covid making lead times longer. We received everything but the chair that was part of our living room set in mid-June. Since then I had called over 10 times and been into the store several more times and every time I am told "2 or 3 more weeks." The last time I called in mid-August, the store manager Maggie got my name and number and said she would personally keep an eye on it and keep me updated. She didn't call me the first time. I went back into the store this week and had decided to just ask for my money back, but when they looked up the order they said the chair was finally in, at the Roanoke warehouse. I asked why no one called to let me know and she didn't have an answer. Just wrote down their number and said call them when you're on the way to get it. So, today, over 5 months later, I finally have the chair on the back of my truck and am headed home. The gentleman at the distribution warehouse was by far the most polite, professional, and knowledgeable employee we encountered through this whole process. The in store crew doesn't communicate, care, or even act friendly unless you're buying something. We got the royal treatment when shopping and nothing but attitude and excuses for the next 5 months. I will never again get furniture from them and do not recommend them at all.
Matt Cortes at Ashley helped my mom and I find the perfect living room set. He made shopping for furniture lots of fun and mom got a set she loves. Highly recommend Ashley Homestore, ask Matt!
took 3 months for my sofa and love seat to come in and then it broke both pieces 2 months later tried to file claim with 3rd part warranty and the store did not file the paper work for so had to wait 5 weeks for that 3rd part would not cover because it did not just happen back to the store and it's been 3 months and dealing with them one lie after another and my furniture is still broke do not buy from them
We ordered a mattress on August 2 for delivery August 19. We called today to check delivery time and we shocked to learn that the order was cancelled on August 10. Though the payment still was processed on August 13.No notice was given. No reason was given. Nothing. We wouldn't have found out had we not called to check for delivery time. That is unacceptable.So we called their customer "care" number. We got the run around for several hours. nobody could give us any information other than it was cancelled. When we asked about the payment, they said it will get processed in 7-10 days. Then we found out from another customer service representative, that at the previous calls, nobody had actually put an order to process the refund. They just said it will be done. So this person finally put in the order for the refund. Still it will take 7-10 days to process. Sucks big time.The other part is getting a mattress purchased and delivered quickly. No way. We have to place a new order and just wait for delivery whenever it gets scheduled. We even asked to maybe check with their local stores for us to place the order and have them deliver. But that too was shut down.So, we will never buy anything from Ashley. This is a company that doesn't give a rats' ass about its customer. And we do not recommend any of our friends to deal with them.
Beware of the montage it has been several months with a broken couch, but you get what you pay for
Excellent very good thanks
I work as a home health nurse in a private residence. The mother of my 6-yr.-old patient ordered furniture in March and STILL has not gotten it. I have been sitting in a lawn chair since then. The local store gave her the runaround every time she called or went there. First, we have the tables and the loveseat, but not the sofa, then it was we have the tables but nothing else. I told her she should get her money back, but, they said they'd have it to her on May 15, then June 16, then July 18. Do not do business with them. Mom stated that she could have received it within a week if she'd bought it online, but they must've been eager to get a commission. I'm an uncomfortable nurse!!!!!!
Still waiting on my furniture since March 28😑
We purchased a sofa and live seat payed for it in Sept 2020 did not get it till dec22 2020 and now it's June 2021 and it's all broke and we purchased 5 year extended warranty and they inputted the numbers wrong and I can not file a claim went to the store talked to Maggie she said email her pictures and she would take care of it it's been a month no word from her either. Do not buy from them it's all junk made over sea and does not last
I bought furniture from here back in April and was told that there would be a delay on one of the couches but the other one would be able to get here before then (I have no furniture and just moved here) I paid for the delivery fee twice but instead of delivering the one they had in stock they just sold it and I’ve had to wait for both of them to come in. It’s not that big of a deal until more stuff kept pilling on. I was told that up until the point the couches were in my home I could change my mind and get my money back but now that I’m saying I want to return one of the couches they “don’t do returns, only exchanges.” The sales representative just said whatever they could to try to make the sell. I was already weary spending that much money there and I’m starting to regret it. On top of that with delivery they schedule a specific date that you have to be there for which would be perfectly fine if they gave you a time but it’s essentially whenever the hell they want to show up. I work a lot so I don’t have a day that I’m off completely so now I’m deciding weather I need to wait another month so I can request a day off or if I should just drive all the way to Roanoke and pick them up myself.
Certified Home Furnishing Specialist Catherine Reynolds was very helpful, courteous and professional. I ended up buying a dresser at a different furniture retailer, but I had a nice experience at Ashley.
Did not want to pick up our two week old mattress.
Terrible customer service. Only asked if we needed help coming in the door. Two employees relaxing and on their cell phones when we walked out the door. Then asked if we found anything. Will not be coming back.
Cancelled sale because of delivery issues of pickup of old bed frame!! Got issue solved at another furniture company in Lynchburg!
Great place to shop for furniture. Tammy was our sales person. Very knowledgeable and showed us exactly what we were looking for without "pushing" the sale. We were just looking today, but will be back to buy.
Just purchased a sofa, coffee table & end table at Ashley Furniture of Lynchburg! Had a wonderful experience with Devin! He was super helpful, not pushy at all & on top of checking on availability for the pieces! A great sales person to work with! Be sure to ask for him when you come in!
Devin was a fantastic help and made sure to get us in and out so quickly!
So glad I went to Ashley home store !!!!!! Devon was wonderful to work with!!!! Easy to get financing. They had exactly what I wanted Will definitely recommend them!
Love this store staff is friendly and there is a lot to choose from. I bought a table and chairs love it
Nice but to expensive
We have utilized this store many times over the years. Always the people in the store to include just recently, have always been courteous, not pushy, and have honored their commitments. This time it happens one of our orders is taking longer than anticipated, but almost every other order we have made, was very quick to be delivered, or available to pickup. I/we realize nobody is perfect, but they try their best within what is in their control, and we plan on continuing to shop here at the Lynchburg store. We have utilized them for both our business and our families homes.
Great service and selections..
Friendly at time of sale but they give the worst customer service I have ever experienced. Lie after lie about delivery dates, refunds, manager availability, and on and on. Avoid this place if you want good service.
(Translated by Google) Everything very cute (Original) Todo muy lindo
I went into the store last week regarding an issue I had with a purchase from July 2020. I was greeted at the door by the store manager, Lhea. Lhea went above and beyond to help me with my issue and helped me with a new purchase as well. At checkout, Layla was very kind and took my payment and got me out of the store quickly! I definitely recommend Ashley Home Furniture!
Honestly not my favorite place in town. It's okay, which is why I gave it a 4, good selections, reasonable prices and easy to find location. My wife and I have been there at least twice in the last 2 months and each time came away with this feeling like we were in trouble because we didn't buy some. Feeling like it was our job to be pleased with them and find something to buy, if you know what I mean. Let me be clear, no one was rude. And every furniture store in town "hawks" you. I suppose every place has their sales personal on commission. Such is life, they have bill's to pay and need to make a living.
Dawn Eanes was excellent. Very knowledgeable, personable, and helpful. Helped us find the perfect mattress and living room furniture.
Lhea is awesome! She showed me around the store and was extremely patient with me. I tend to be very indecisive and she made sure I felt comfortable! Everyone needs a Lhea in their life!!!
Today my sister an I went to the store in Lynchburg , VA to purchase two sofas our sales associate was Anthony Smith and he was absolutely great. All so would like to give a special thanks to Lhea Lessard for all she did . You both made us feel good as customers will definitely be back and recommend. Thanks again
Dawn Eanes was our sales lady and extremely knowledgeable. Paid attention to exactly what I was wanting. Also followed up with us afterwards. Definitely recommend her!!
Horribly unprofessional. No sense of customer service. Waited 4 months for furniture that I never received. Eventually cancelled my order.
Super friendly staff!!
Do not order from this store. They are very unprofessional. We ordered bedroom furniture on August 22nd for a family member moving into a apartment. We were told the bed would be ready in time for their September 19th move-in date. When I called the store to inquire about the delivery time because I hadn’t heard from anyone, I was informed by our salesperson (C. Jennings) that the date changed. He had no real concern about the fact NO ONE CALLED/EMAILED to tell us NOT to drive hours down to VA, NOT to take off from our much needed jobs, NOT to have our family member give their current landlord a September 19th exit, NOT to gather friends to help with move, NOT to rent a Uhaul, etc. I could go on. C. Jennings was very kind the day we made the purchase. Today was a different story. He made his sale and that’s all that mattered. COVID19 has done many things to our world including claiming the life of my beautiful mother in April, so to speak to someone who really didn’t care about how the lack of customer service was very upsetting. The supposed date now for it to arrive in the warehouse is now October 6. I told C. Jennings that I would call close to that date. He asked me why would I be calling. Huh? Why would I be calling? What kind of question is that? I said I’d be calling to do the job he and his store didn’t do and that is to follow up on the delivery date. Next steps for us is to plead with the management of the place our family member was exiting tomorrow. Hoping they can stay longer. Choose a salesperson who cares enough to COMMUNICATE with their PAYING customers. Choose someone who will FOLLOW UP!
If I could give zero stars, I would. Where do I begin? I went into the local store and was assisted by a very nice man named Terry. I just moved and chose the table set that he double checked was “in the warehouse and will ship in a few days.” At checkout, the receptionist/office manager? told me they “don’t schedule that, the warehouse will call you,” when asked about setting up delivery. Meanwhile, she and the store manager went back and forth over how terrible it was to work there and conduct interviews for what seemed like an inordinate amount of time, considering a customer was present and waiting to pay. Got home, waited a week. Card was charged-no word from the warehouse. Called the store-they couldn’t even find my order-then directed me to call the warehouse myself-a futile fiasco. Second call to the store, I get the store manager who couldn’t give me an ounce of information nor check the point of sale system because he couldn’t operate the system-AS A STORE MANAGER. He offered a refund, but told me to call back when someone else was working because again, he couldn’t do that-the store MANAGER. Finally figured out how to do it myself, after spending an hour online. I’ve been a long time customer of Ashley and like their selection, so, chalking this up to poor management in one store, I ordered again online the following week. Two days later, I was invoiced. joy! The chairs arrived on time-but the table wasn’t with them. I waited another week, checked online, and noticed the table shipped separately a few days after the chairs. Having not received it and not having a tracking number, I set out on an epic journey of disappointment and elevator music-one that spanned four hours in two days ON HOLD. I never got through, but did leave four messages after being on hold an hour each call. Those were never returned. Desperate, I search the net for Ashley Customer Service and eventually come across a social media post where THEY WERE ACTUALLY ANSWERING in the comments! I reached out via Twitter and Facebook, and received generated responses for about a day. After sending in all the info, the twitter lady assured me the table was delivered and bid me a good day. Eventually, after two more days, they figured out my shipment was “lost,” refunded my money, and instructed me to donate the chairs and send a receipt for a refund on them as well. One month of waiting for a dining set plus three weeks of nonexistent customer support means I’ve officially closed out my account with Ashley and will never make that mistake again. Poor training and poor service on EVERY level!! You can purchase Ashley furniture on Amazon and through Walmart, if you’re brand specific—but I advise you never to even try to purchase using Ashley’s website or in the stores. You will get nothing but headaches!
Spoke with Terry over the phone. He was more than professional and went way above and beyond to make sure I had all of the information I needed!!
BEWARE! BEWARE! ORDER FROM SOMEWHERE ELSE!! A single star is WAAAYYY more than these people deserve. We ordered furniture from our local store on Feb. 22, 2020. We ordered an entertainment center, table and 6 chairs, and a buffet. We were dumb and accepted delivery of the table and 6 chairs. We are still waiting on the entertainment center and buffet. We have NEVER been called to be notified of any "backorders" by ANYONE from Ashley. We have had to go into the store to get information about the order. I tried calling corporate to be told that our Ashley store was part of a separate franchise. I was given the phone number of another Ashley store in a city an hour away. I REPEATEDLY asked for a district manager to contact, name and number and was ignored all FIVE times I asked. The Roanoke store contacted the Lynchburg store to call me. They never contacted me, they called my husband as he was at work because "his name was on the order." This was in July. They told my husband that they would make special arrangements to have our items delivered 8/22/2020, the day after it was supposed to be in the warehouse. I called today to see when they were coming, they said it's going to be ANOTHER 2 weeks. Rightfully so I get upset and their "office manager" wants to fight and argue with me rather than attempt to resolve my issue. I ask to speak to a store manager and told there isn't one. Are you kidding me?? I have had enough of the utter lack of communication and lack of customer service.
BEWARE! BEWARE! ORDER FROM SOMEWHERE ELSE!! A single star is WAAAYYY more than these people deserve. We ordered furniture from our local store on Feb. 22, 2020. We ordered an entertainment center, table and 6 chairs, and a buffet. We were dumb and accepted delivery of the table and 6 chairs. We are still waiting on the entertainment center and buffet. We have NEVER been called to be notified of any &"backorders&" by ANYONE from Ashley. We have had to go into the store to get information about the order. I tried calling corporate to be told that our Ashley store was part of a separate franchise. I was given the phone number of another Ashley store in a city an hour away. I REPEATEDLY asked for a district manager to contact, name and number and was ignored all FIVE times I asked. The Roanoke store contacted the Lynchburg store to call me. They never contacted me, they called my husband as he was at work because &"his name was on the order.&" This was in July. They told my husband that they would make special arrangements to have our items delivered 8/22/2020, the day after it was supposed to be in the warehouse. I called today to see when they were coming, they said it&'s going to be ANOTHER 2 weeks. Rightfully so I get upset and their &"office manager&" wants to fight and argue with me rather than attempt to resolve my issue. I ask to speak to a store manager and told there isn&'t one. Are you kidding me?? I have had enough of the utter lack of communication and lack of customer service.
BEWARE! BEWARE! ORDER FROM SOMEWHERE ELSE!! A single star is WAAAYYY more than these people deserve. We ordered furniture from our local store on Feb. 22, 2020. We ordered an entertainment center, table and 6 chairs, and a buffet. We were dumb and accepted delivery of the table and 6 chairs. We are still waiting on the entertainment center and buffet. We have NEVER been called to be notified of any "backorders" by ANYONE from Ashley. We have had to go into the store to get information about the order. I tried calling corporate to be told that our Ashley store was part of a separate franchise. I was given the phone number of another Ashley store in a city an hour away. I REPEATEDLY asked for a district manager to contact, name and number and was ignored all FIVE times I asked. The Roanoke store contacted the Lynchburg store to call me. They never contacted me, they called my husband as he was at work because "his name was on the order." This was in July. They told my husband that they would make special arrangements to have our items delivered 8/22/2020, the day after it was supposed to be in the warehouse. I called today to see when they were coming, they said it's going to be ANOTHER 2 weeks. Rightfully so I get upset and their "office manager" wants to fight and argue with me rather than attempt to resolve my issue. I ask to speak to a store manager and told there isn't one. Are you kidding me?? I have had enough of the utter lack of communication and lack of customer service.
Nothing but a positive experience every time.
Communicate! Let your customers know when and where their items are! I have only gotten the run around for SIX MONTHS waiting on my furniture. I will NEVER purchase from here again nor would I recommend this place to anyone! They will NOT contact you about any delays. Nor do they want to even try to help get answers. Dont waste your time. Badcock is the better option.
I've tried many times to get ahold of the Ashley home store and never hear back for any concerns/request I bought a bed bundle that arrived broken was sent replacement pieces that were also surprise broken. Will not waste my money again
I&'ve tried many times to get ahold of the Ashley home store and never hear back for any concerns/request I bought a bed bundle that arrived broken was sent replacement pieces that were also surprise broken. Will not waste my money again
Good prices, great layout and choices
Ryan Mink.. We were so satisfied with your help.. everything we were searching for Ryan was able to help us.. he was very kind.. and very professional he went out of his way to provide for me and my husband what we needed .. I can say he was a very good sales person.. Thanks so much Ryan
If I could share without giving a star at all, I would. On Memorial Day my husband and I ordered 8 dining room chairs by going in the store. Now mind you we visited the store a day earlier and picked out the chair we wanted and was told it can be ordered separately (the sales associate even looked at the tag on the chair). Well, got a receipt in the mail today and it stated bar stools. Husband then went back to the store and said I think there is a mistake, we ordered dining room chairs. Well, we found out that particular chair only comes in a set. Now that is upsetting, especially since we ordered on Memorial Day and had we known we could have found a chair some other place on sale! Husband then told me a credit will be issued by Wednesday! AND DON'T FORGET IT TAKES 3-5 BUSINESS DAYS FOR THE MONEY TO POST BACK ON MY CARD! Do you think. I MEAN you charged me right away!!!! Anyways, I'm like okay, let me call and ask for some type of discount toward another chair as we missed out on other sales. NOPE - they can't do that because that chair doesn't even show up online. Well OKAY, that's not how I saw the item! And I didn't make the mistake. Again I was told we'll refund you and I said your darn right you'll refund me and then.......the office assistant manager said, we're not going to do that. DO WHAT!!!! AND AFTER I finally got her managers name from her she hung up on me! So the heck with them - they'll never get my business again and I recommend you don't do business with them either!!!!!!!
Had furniture delivered May 5th. Sofa and Loveseat. Compartment in the center of Love Seat had broken hinge. Reported it that day and sent pic as requested. Several phone calls and emails and nothing. I just ask them to send me a hinge. I have now left a message for a manager. We shall see but so far customer service is non responsive.
Ryan Mink is a good salesman, who took his time, was very respectful, and very polite during our time together.
I bought a mattress, box spring, and a sofa from them a year ago and had no complaints with anything. However when my boyfriend went there to buy a new mattress they would not except his American Express card even though the website says they do. We ended up just buying the mattress from them online no problem, but one of the ladies that works there tried to say that it would be more expensive with the delivery fee but we didn’t pay anything for delivery online. I’m not sure why but they wanted him to use a different card and couldn’t even give me a reason when I asked why they didn’t accept American Express. They really just cost the sales person a sale. Other than that no complaints with his actual mattress.
We were in the store 30 minutes and none of the sales associate t sooner to us. They were too busy making personal phone calls. On the way out over lady spoke to us but it was too late and she was already busy helping another customer. Probably won't be going back.
Hallie was outstanding! My friend and I went in to purchase a new living room set for their new home. Hallie was very informative, friendly and very patient with us needing to sit on every piece of furniture literally. She made great suggestions which made the experience stress free.
I went in to look at tables and Josh showed me what they had, I will be returning to get one when I am ready to purchase.
Hello, My name is Heather Thompson and I purchased new bedroom furniture from Ashley Homestore. It was excellent and beautiful furniture. We love it! We really were surprised about the salesman Josh Wright! He was thoughtful and attentive. I love shopping with Josh at the Ashley Homsestore now!!!! I'm definitely shopping to buy my new living room furniture and Josh knows exactly what we need to purchase! Thank you!
I visited this store not having an exact idea of what I was going to purchase, but Josh Wright thankfully came to assist me. Because of him my experience was absolutely wonderful and he helped me to find everything that suited my needs. Delivery was quick. My home is now complete!!! 😊
Josh Wright helped us for what we were looking for. Very knowledgeable, very helpful, polite and was not pushy. If I ever would buy furniture again I would definitely go back to him.
We had the best sales person Elizabeth she was patient, kind and made the whole experience lovely. If you buy or want to buy ask for her. #bestsalesperson
Sales women was amazing her name is Elizabeth you must ask for her when you go in
Charged me $650.00 for cancelling a order 3 day's before it was to be delivered. My Opinion is I wouldn't step foot in their store. I will never buy anything from them again.
Would def go back. Jim B helped me and was super patient with my specific requests. Knew right where the mattress I wanted to test was and quick with all answers.
Had a great experience last night very friendly and helpful. Elizabeth did a great job sending me pictures of different options that I described to her. I highly recommend her to anyone that is looking to upgrade their furniture.
They was very great getting the answered asked, that I needed.The HR lady I think who that was, was very awesome and got everything handled for us. I went in to get just a bed and a dresser, wound up getting a bedroom suit. I would definitely recommend Ashley to anyone.
ordered a new mattress and was advised it would be here within a week...A WEEK. 3.5 weeks went by before it arrived. called them twice, the first time they told me I would receive a callback with the estimated delivery date, never received that call. the second call I made the day it actually arrived. pretty sure this is common courtesy to call the customer AS SOON AS IT ARRIVES. will not be purchasing through this company anymore.
Ryan helped me. Ask for him.
We bought 2 living room pieces this weekend and had a very good experience. Hallie Layne was a great salesperson as there was no pressure. She walked us around to all the options available like what we wanted. Also Shamieka was great at explaining the terms.great at the
Hallie was such a great woman to work with, extremely personable and went above and beyond. She cared for us and made sure that we were well taken care of, she was exceptionally attentive and walked around the store with us for two hours. So thankful we came in when she was working, I will be coming back!
Y’all are awesome! Including Hallie and Jeff! Wonderful service!
We were recently in, and Elizabeth G. was just AMAZING also, her manager - Chameka was also very kind and patient with us. Both ladies were very helpful and worked with us and our budget. Thank you!
Visited the Lynchburg Ashley store. Was greeted and assisted with exceptional service provided by Elizabeth Garcia. Best customer service I have received at that store. Keep up the good work!!!
Josh Wright could not have been more friendly, helpful or patient when I was there December 2nd.I was trying to decide between three different set ups. Finally decision made and it went quickly to an efficient purchase. Delivery was today and I am thrilled with the purchase, great delivery people and most definitely the product! I bought an entire living room of furniture five years ago and still loving it also. Thanks, Josh!
My husband and I were in the market for a new bedroom set. We found one that we liked the appearance of, so I called the Lynchburg store, spoke with Tammy, and ordered it. Two days later, we were in Roanoke and stopped in that location to take one final look at the set. Upon looking at it more closely, we realized how poor the quality was and decided that we did not want it. I called the Lynchburg store to cancel my order. I had hoped that it had not been ordered yet, since only 2 days had gone by. I was told that the furniture had been ordered and that I would have to pay a 20% re-stocking fee, even though the furniture was still at the warehouse. I still cancelled the order because the furniture is put together with the cheapest materials and doesn't look like it would hold up at all. I was told that I would receive a call no later than the following day to finish up my cancellation and to refund the money back to my credit card. No call ever came. Three days went by... no call. So I called them. I was told that someone would get right back to me to finish up my cancellation. Two more days go by... no call. So I call again today and spoke with Shameika. She informs me that my cancellation request was never even started and that she would start the process immediately. She was the only pleasant part of this nightmare. Within 10 minutes of speaking with her, Tammy the sales lady calls me to try to save her commission and tries to talk my into going forward with my order. Funny how they can call you back when they want to sell you something, but they can't call you when they owe you money back. So not only have I had to make 3 calls to them to process a simple cancellation... I'm getting hit with a re-stocking fee for furniture that never left their warehouse and I am paying credit card interest because they are taking their dear sweet time to refund my money. Needless to say, I will NEVER deal with Ashley Furniture ever again and I would encourage anyone reading this to take your business elsewhere. The customer service is non-existent. They are more than willing to call you right back when you are giving them money... but good luck hearing from them if they owe you. Update: Shamieka called this morning as promised and refunded all of my money. Wonderful customer service from her. Shamieka... if you are reading this... thank you for all of your efforts and for taking care of my situation. You are an asset to that company and they need to hire many more like you!
Great customer service and excellent prices.
Today I visit to Ashley...the old lady Tammy was so rude and misbehaved and misguided about furniture price
Jim and his manager were wonderful to work with! They worked to get me the best price! I ended up needing to get a smaller sofa, they worked with me on the exchange with no problem and saved me money. I didn't use their delivery because that cost is much to high in my opinion! So my only complaint is how long it took to get my orders in store to pick up!
Stand behind their products.
DO NOT BUY FROM THEM. 1. Their products are always cheaper on their website. FIND THE PRICE ONLINE before you talk to a salesmen. Both times I came in, they couldn't price match with THEIR OWN WEBSITE, even during the black friday sale. They will tell you they are giving you a huge discount when the regular sale price online and at other stores like the Virginia Furniture Market are WAY cheaper. 2. When I was shopping for furniture they set up a line of credit through Wells Fargo WITHOUT my permission. These salesmen will tell you anything to make a sale.
DO NOT BUY FROM THEM. 1. Their products are always cheaper on their website. FIND THE PRICE ONLINE before you talk to a salesmen. Both times I came in, they couldn't price match with THEIR OWN WEBSITE, even during the black friday sale. They will tell you they are giving you a huge discount when the regular sale price online and at other stores like the Virginia Furniture Market are WAY cheaper. 2. When I was shopping for furniture they set up a line of credit through Wells Fargo WITHOUT my permission. These salesmen will tell you anything to make a sale.
DO NOT BUY FROM THEM.1. Their products are always cheaper on their website. FIND THE PRICE ONLINE before you talk to a salesmen. Both times I came in, they couldn't price match with THEIR OWN WEBSITE, even during the black friday sale. They will tell you they are giving you a huge discount when the regular sale price online and at other stores like the Virginia Furniture Market are WAY cheaper. 2. When I was shopping for furniture they set up a line of credit through Wells Fargo WITHOUT my permission. These salesmen will tell you anything to make a sale.
Great experience! Jim was knowledgeable and very helpful. He listened to us and quickly identified good matches for our needs. The process from our decision to buy to the delivery was fast and efficient. Great products and competitive prices. I will definitely come back!
We shopped around for sofas, the sales rep. Jim B. is not in your face and answered all my questions. Also by far the best price in town for furniture.
Ryan was very patient and helpful in the sale of a sectional and ottoman. Jasmine and Mary were both pleasant to deal with in finance. Would consider looking here again for furniture in the future.
Always love the styles and loved my experience!
Very little help in the store look like most of them are glue to a chair and my unwilling to help. Maybe they are not allowed to help lift something. Made a purchase that was in the rear of the store and had to drag it all the way to the front of the store. I was thankful that the young man named Ryan that I had talked to on Saturday was coming across the parking lot he was not on his job just walking by and stopped and helped me load my purchase. I have no idea how this company survives it's sad when you've worked all your life and age 74 can walk in the store and pay almost $600 for an item and have to haul it from the rear of the store to your truck outdoors. There is no way that I could ever recommend the Lynchburg Ashley store to anyone. I have lived in Lynchburg almost my whole life and it made purchases at almost every furniture store in town and yes I think I got a good price prices and everything what happened to service and willing to help a customer.
If I could give it a negative star I would. They have lied to me on a number of occasions. I was told my furniture would be in on the 8th, we are now weeks past that and they tell me it will be even longer before i get my furniture. The experience I have had had been horrible. Do not deal with these people. STAY FAR FAR away.
Not sure why we keep going back here, because we've rarely had a good experience. We check once or twice a year when looking for an item for our home. We've occasionally gotten a pleasant helpful sales person, but mostly not. This most recent experience this week was the worst ever. I'd like to say first that my husband and I are not rude or difficult people. We are friendly, patient, and very understanding of what salespersons deal with. Anyway, we had found an item online, but realized that Ashley furniture sold it, so we decided to buy local, for convenience and community support. The salesperson said that they do price-match, but every time we showed a lower price for the exact items, his manager said "we don't match prices from there." Also, our sales person seemed to be rushing us even though there were very few other customers. Surprisingly, though, we did decide to purchase something! Next, we were informed that we'd have to pay $149 shipping/delivery charge, even though the items were already in stock at the warehouse. Our only other option would be for them order the items to be delivered to our house, unassembled, in boxes in 4-6 weeks. In other words, just like ordering the items online ourselves, but not even getting them as quickly. We decided to pay the shipping/delivery fee, mostly just so that the items would be assembled for us. When it was time to pay, the woman at the counter barely spoke to us or even look at us, was very unpleasant, and seemed extremely annoyed. THEN we noticed that the order had been written up for the wrong item(s). When we pointed that out, she was reeeeeally annoyed! When the price for the correct items turned out to be much higher than expected, we decided not to go through with the order. This made them all very annoyed. Needless to say, my husband and I vowed that this was officially our last visit to Ashley Furniture in Lynchburg, at least. There's just nothing we'd want/need badly enough go through this ever again.
Ashley home furniture in Lynchburg VA. Is a business that takes money from their customers and delivers scratched up furniture. When you have to refuse because the furniture is so scratched up you think they picked it up from a Goodwill store. They charge you a restocking fee. I bought a dining room table and 4 chairs. It came after 6 long weeks of waiting. It was so messed up on top, it was a sick joke for them to think I was going to accept it. But they took 140.00 from me because I sent it back. The store manager was a real ass and was very rude. He put his office lady up to telling me he was going to keep 140.00 of my money for nothing. I guess he needed the money to buy himself a set of balls. Please people don't let this company take your money. I will never buy anything from Ashley's Furnture again. Beware. O stars but I had to post 1 star to post review.
Hands down the worst place ever. Salesscrub Tim lied about time it takes for furniture to arrive. Now my kids don't have their beds. All online prices are cheaper than in store. Don't even waste your time going to Lynchburg Virginia location unless you want to be robbed!
Ashley home furniture in Lynchburg VA. Is a business that takes money from their customers and delivers scratched up furniture. When you have to refuse because the furniture is so scratched up you think they picked it up from a Goodwill store. They charge you a restocking fee. I bought a dining room table and 4 chairs. It came after 6 long weeks of waiting. It was so messed up on top, it was a sick joke for them to think I was going to accept it. But they took 140.00 from me because I sent it back. The store manager was a real ass and was very rude. He put his office lady up to telling me he was going to keep 140.00 of my money for nothing. I guess he needed the money to buy himself a set of balls. Please people don&'t let this company take your money. I will never buy anything from Ashley&'s Furnture again. Beware. O stars but I had to post 1 star to post review.
Great place for high quality, mostly affordable furniture. My wife and I were immediately greeted by Tammy who was eager to help us focus/find the sectional couch. We need to replace our old one and she handed us her card to ask any questions in the future. We already bought a dresser that's lasted years already so we knew we were getting quality products.
**PLEASE READ** I purchased beds that I had seen online. When I got home I realized that the online prices were different from the in-store purchase. I called them and they told me they were able to match online prices. When I got to the store they told me that I could not match it because I can't order it online. They didn't even have the furniture in the store! I was told there was nothing they could do. They told me that I would have to pay 20% restocking fee including for delivery that I never even received! So they basically missed out on $900 in which I would have paid if they would have price matched it, and I'm out of $255. I Do Not recommend anyone to go there because they'll lie to you about price matching and then take your 20% restocking fee!
I ordered a coffee table and a side table for my living room. After 5 weeks, the distribution center in Roanoke was supossed to deliver my furniture this Saturday, from 4pm to 7pm, and they never came. No one called back to explain why they were not able to deliver the furniture. I spoke with the Regional Manager, who was kind and apologized for the whole incident, and said they were going to refund the $145 distribution cost, and that the furniture would arrive on Tuesday, at the time I chose. He even called me back to confirm the time of arrival, and to let him know if there were any issues. Overall, their furniture is beautiful and they have a wonderful selection, but I don't know if I would come back to do future purchases, unless they make changes to their distribution center.
Was pleased with the service. Definitely going back for my bedroom set.
Although I did not purchase the furniture, Julyanna was helpful and informative. When I do make a purchase, I will seek her knowledgeable assistance.
Prices too high 😡
Don&'t ever buy anything from this place. Ordered bedroom furniture 10 weeks ago! Still have t received anything. Every time I called to inquire about my order I was told &" the system is down&" which was a lie! The system can&'t be down the three times I&'ve had to call. Finally when I get a call saying my furniture is in to scheduale delivery. I schedualed a delivery and it never came and never got a call!!!!! Went to the store to set up another delivery and was told the warehouse would call me that day and they never called me back!!!!! Do yourself a favor and never buy anything from these unprofessional kids they have working on there!!!!! You will be lucky if you even get your order!! Also they charge a 150 dollar delivery fee and can&'t even give you a call telling you they aren&'t comming!!!!!! Worst experience ever buying anything!!!!!!! Maybe Comcast customer service is even a little better at this place. Buy at your own risk!!!!!!!
Ordering furniture from this store takes a while and the managers aren't professional they will lie to you and say that district manager in store and in which isn't.I had bad experience never again. 5weeks and few days for my furniture delivery next time order from Roanoke store.
Our sales person, Ryan, was very patient and helpful. The furniture is well made and stylish. The prices can’t be beat. An enjoyable experience buying furniture which is not an easy task.
Wonderful experience with Ryan today. He was very patient and very knowledgeable on products and services. Great prices, great service!
Awesome!! Julyanna made my experience simply amazing!!!
Nice but rude
Well-informed but low-pressure sales team. The salesmen and women were kind, helpful, and even interacted graciously with my two young children. We will definitely be back when we are in need of any new furniture. We couldnt have had a better experience!
Very helpful, patient, and friendly! Highly recommend
The sales associate Tammy treated us graciously and was not too in our face but treated us with respect and showed us a wide range of products. We have always had a good experience at Ashley homestore in Lynchburg and I will be back for sure to buy in the future. Thanks for everything Tammy!!
Place is set up really nice. The selection is great, the employees are very helpful
Never has anything in stock has to order it. You have to pay a 25.00 gas fee to get it to Lynchburg. Then 150.00 delivered to your house.
My couch has already fallen apart. I bought my sectional 2 years ago.
Our sales associate james was awesome! Very knowledgeable, professional & friendly without being overbearing or pushy. We'll definitely go back! Thanks James!
James, Jenny, and shamieka were awesome to deal with...very friendly, upbeat & professional. James was our salesman and was very knowledgeable, friendly, and professional but not overbearing or pushy. Because of him we made our purchase and cant wait to return to purchase again.
We had an awesome experience at Ashley furniture. James was very helpful and showed us many options as well as listening to what we were looking for. Looking forward to receiving our furniture.
I had a wonderful experience at Ashley Furniture in Lynchburg Virginia thanks to James Thornton. James made looking for furniture very easy thanks to his knowledge and expertise. I recommend anyone that is looking for furniture to see James at Ashley in Lynchburg!
Tammy helped us tremendously find a sofa that we would love. We had gone back in multiple times during the process of finding one and she continuously provided the top customer service. This being my first time buying furniture, she always thoroughly explained every step of the process and helped us find one we love. We are so excited for it to come in and be in our new home! Thank you!
Everyone was so help. Thanks Nikkia and N’Dia. I appreciate all of your help!
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0% interest for 72 months‡‡ with select mattress purchases - In-Store Only
On in-store purchases of Tempur-pedic® or Beautyrest Black® mattresses made with your Ashley Advantage® Synchrony credit card at participating locations from 10/29/2024-12/9/2024. Equal monthly payments required for 72 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
‡‡Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and related optional debt cancellation fees, and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next cent and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.
