Ashley Store Manassas, VA

My experiences with Yazmin and Shirley was the best I ever had. I have brought many pieces over the year and they were very attentive to me and my wife’s needs. Thanks for the experience.

Solamon helped us find our perfect couch. Showed us a lot of options and was very knowledgeable about each couch. Was very patient with us because I was very indecisive. Shiry was very nice as well!

Great experience at this location.

Worked with Yasmin at Ashley’s Today! She was very helpful in deciding what would fit and what all the options were. Great customer service and made buying a new couch an easy process 😄thank you!!!!

Muhammad

Yasmin was the best. She took her time to make sure we got the best price. She was very friendly. She even went the extra mile with making sure everything was perfect for us. If you go to this location I recommend finding her to help you have the best experience.

Yasmin was absolutely amazing! Would recommend asking directly for her!

Great experience with Yasmin! She showed me exactly what I was looking for and was extremely knowledgeable. Highly recommend!

Mohammad was incredibly knowlegable and a joy to work with! Would recommend to anyone.

Soloman did a great job helping furnish my new home!

great person and very friendly seller Solamon

Amazing Service! Mohammed was an excellent sales associates/person. Great deals.

Had an excellent experience shopping for a new sofa. Yasmin was great help though out as I was able to find what I needed.

I had a great experience. Zafar was friendly, knowledgeable, and went above and beyond to make sure everything was taken care of. Her professionalism and positive attitude made the whole process easy and enjoyable.

Yasmin was awesome! She was very helpful and super easy to work with.

Solamon was so patient and helpful. He made our shopping experience a positive one we will be back for our next purchase!

Muhammad took his time and helped us purchase our furniture. Pleasurable experience.

At Ashley furniture Manassas, Muhammad displayed excellent customer service in helping us buy a sofa set. He was very knowledgeable about the types of sofas as well as the fabrics. Highly recommended to work with him.

Absolutely HORRIBLE. Don’t shop here. We specifically looked here for furniture that we needed to receive by a certain date. The employee that was trying to sell us the furniture assured us that everything would be delivered in time. Now the day before delivery we’re being told only half of our furniture will be delivered and the other half is a week away. They’re delivering half of a couch… after specifically stating they had it in stock. Their customer service was extremely unhelpful and if you call the store asking to talk to a manager, they just put you on hold and won’t answer.

We had a good experience shopping for dining room furniture in the Manassas store. Ms. Yasmin has pleasant and very helpful in guiding through the process.

Shiry greeted us as soon as we entered the store and after asking her a few questions, she was able to direct us to the items we were looking for. She was professional and courteous and very helpful. Thank you Shiry for your great customer service!!

Yasmin and Aisha were a dynamic duo! We first met Aisha, who assisted my wife and me during our search for a furniture upgrade. Because she provided such a pleasant and professional buying experience, we knew we had to return to this location. When we came back, Aisha was assisting other customers, but Yasmin immediately jumped in to help. Despite us making several changes along the way, Yasmin was extremely patient and even offered some fantastic design advice that truly elevated our choices. Thanks to their excellent service, we’re already planning to return when we upgrade our spare bedroom. We look forward to working with Yasmin and Aisha again!!

Aisha and Jasmin were outstanding! They helped us find the most comfortable and durable living room furniture for us and our dogs. I appreciated hearing about their own personal experiences buying furniture from Ashley. I have always been a loyal Ashley customer and they made me want to continue being one. Thank you so much for helping us with our recent purchase!

Javier did an exceptional job today at Ashley in Manassas. He helped us throughout our time in the store, showing us various options on everything he could. Phenomenal job by Javier and the rest of the team that introduced themselves as we walked around. Amazing customer service and would highly recommend stopping in for your furniture needs. 10/10 will be back.

YASMIN was so awesome and very helpful.

Yasmin was an incredible and knowledgeable sales associate who worked with us over 2 hours to find us the perfect furniture for our new home. She got to know us on a personal level, loved on our 3 kids while my husband and I were busy looking at the showroom, and assisted us through the end of our transaction. She assured us that we could reach out to her personally and ask for updates any time on our back order items. We were so grateful to be in her care! Thank you again Yasmin! You’re one of a kind in the service industry!

No one responds properly when you call the store. We placed the order at the store 4 weeks ago and called them many times and no one answers the call. I may cancel the order and place the order somewhere else

Great customer service! Rebecca was patient and provided great recommendations! Thank you!

Rebecca was my salesperson at the Ashley Homestore in Manassas, VA on 7/27. She greeted me with a warm, friendly smile, which made me welcome her to assist in searching for a king size headboard and footboard. I brought a dresser drawer into the store to make sure I found the best match for my existing bedroom furniture. Rebecca was patient as she showed me furnishings throughout the store and obtained a measuring tape at my request without hesitation. She seems gifted in her ability to connect with customers and she certainly demonstrates the patience needed in the sales business. She looked fairly young but she was very professional and polite. Rebecca is an asset to Ashley Homestore and I hope she does well in the organization.

Rebecca was fantastic super patient, friendly, and knowledgeable. The store had great selection.

Yasmin was so helpful and knowledgeable with making my decision for a bee sofa living room set.

Muhammad was fantastic! Helped us from the beginning to the end, and made the effort to get to know us so we could make the best decision. Also helped that he was so funny! Thank you so much :)

I bought a couch with Solamon. I walked in expecting just to look but he took his time and helped me find exactly what I need customizing the specific couch and made the process very easy. He also went his way and showed me every single option and broke down the prices and how it would work for me specifically. I highly recommend getting your furniture from here and definitely work with solamon, he will make the process great!

Sales was great, follow up and delivery was challenging. Mixed messages and after leaving 2 messages tried calling numerous times, busy helping others recording. Finally went to the store and no staff just two people sitting around with no customer's. In talking to one stated they would resolve the problem.

Muhammad was very helpful

We had an excellent experience with Muhammad and would totally recommend working with him!

I rarely leave reviews, but my recent experience at Ashley Furniture was frustrating enough that I feel compelled to share. The store manager, Shiry Elfeel, was consistently unprofessional and unhelpful from our initial visit through to delivery and even afterward when we received the wrong item. While mistakes can happen, her rude attitude and lack of apology or alternatives were disappointing; she acted as though we had received our furniture for free. I ultimately had to escalate the situation to corporate to get any real assistance. It’s unfortunate because both the furniture and our sales representative were excellent, but the management at this location demonstrates a serious lack of basic customer service and competence for working with families—especially since furniture is such a fsmily purchase. I won’t be returning and recommend others stay away unless there’s a change in management. I also feel obliged to state that sales person named Aisha was excellent and professional.

The policies are not customer based, no refunds if you don't like the furniture. Also the furniture quality is horrible. They tried to deliver me a bed that was broken twice. Then they told me they would get a manager to make sure the next delivery was good, that should be the case all the time.

Solomon is very courteous and took his time to show and explain everything.

Speedy, helpful and a pleasure to work with the sales team.

This was a great experience, very easy and they were super friendly. Especially Yasmin & Fatima they were a pleasure to work with.

We worked with Solamon who gave us great customer service, as we shopped for sofas. He was patient, not pushy, and we ended up purchasing what we wanted.

The staff at Ashley are fantastic! Very patient and helpful as I decided what furniture was right for my new home. A special thank you to Solamon and Fatima!

Our salesman Dominic was very knowledgeable and friendly.. He did not pressure us & we would recommend him to anyone that is looking to buy furniture.

The manager of the store does not understand how warrantees are redeemed or sold. She used my previous warranty credit to sell me a new couch with a new warranty, but apparently you can't use that credit to purchase your next warranty. She is not trained properly and she does not train her employees properly. She called me two weeks later demanding a credit card for a new $300 warranty and told me the existing warranty. She sold me that I have a receipt for is no good. I asked to speak to her district manager and she told me they don't have district managers so I had to call a different store to talk to her boss. Customer Service is not a priority at this location.

Thank you Muhammad! We had a great experience picking out our bedroom set and appreciate your help

Yasmin greeted us at the front entrance and we walked away with beautiful living room suite and a dining table with chairs. Excellent customer service!

Mohammed was awesome. Got me the chair I needed for my Dad the same day! Thanks you sir!

Lorena was very helpful and patient with us as decided on 2 recliners.

I had a great experience meeting Lorena Molina, she is a very kind woman and when I come back to this place again I will love to have her help me find what I need.

Great experience! Mohammed is the man!

Dominic in the Manassas Ashley store was very helpful and helping me locate the exact sofa I was looking for. He measured the items out for me and was very detail oriented. I buy much of my furniture for me Ashley's and never disappointed.

Great Service!!! Suhail was there to help us from the moment we walked into the store, he was very helpful and made the process so much easier. The furniture itself is beautiful and well-made — you can really tell they prioritize both comfort and quality.

Muhammad did such a great job. He was a great salesman and made it so easy to find what I was looking for to complete my office space. The majority of our home has been purchased from Ashley Furniture in Manassas, VA.

Great service! Yasmin was wonderful and very patient as I looked at the furniture and weighed my options. She did not pressure me which was great! I would highly recommend this store. Ask for Yasmin!

Yasmin, was extremely helpful in our purchase. She was patient and extremely knowledgeable.

Alma was very helpful and assisted with the purchase of our couch. Easy to work with and communicated very quickly.

Yasmin was very helpful! We found a modular sectional that we love! Super comfortable with feather cushioning- and washable covers.

Great experience! Solamon helped me decide on the right sectional & was very patient.

Yasmin has a great personality she's very helpful, she didn't pressure me she was very patient with me and all my questions

My experience here was so great! The staff is so welcoming and helpful! Thank you Salomon for helping me out!

I had a great experience at Ashley’s Furniture thanks to Rebecca! From the moment we walked in, she was incredibly attentive and made us feel welcomed. She was knowledgeable, patient, and really took the time to understand what we were looking for. She didn’t just try to make a sale, she genuinely wanted to help us find the right pieces for our home. Rebecca’s awareness and professionalism truly stood out. Thank you for making our visit such a positive one!

Lorena was very pleasant and assisted us in our selection of our furniture. Very professional and experienced.

Yasmin was awesome! Very patient and very helpful! Definitely recommend if you ever visit the Ashley in Manassas, work with Yasmin!

UPDATE Worst place to buy anything. Still dealing with the mess their former GM, Shawn, promised but didn't deliver. And now being charged for something that does not make sense. They charged me for discount given for a couch that never got delivered. Buyer beware. I just changed my review from 5 stars to 1, if i can do negave 5, I will. I should have waited before putting my review in. I'm so frustrated with this store. They promised things just to close the sale and did not deliver on their promise. Sadly, Shawn, the General Manager, did all the promising to close the sale and left Dominic holding the bag. Shawn promised that he and Dominic will move my old bed to the basement before the new bed is delivered, but the day before the delivery, they both were a no-show. I had to make other arrangements just to move the old bed so the new bed can be delivered. I'm trying to cancel the couch that was part of this sale, purely due to false promise and poor customer service and now being told they have a no refund policy. They don't even have the couch in stock. I'm so dissatisfied. Sadly, I'm a repeat customer. I bought my couch from them 10 years ago, and now this. I will definitely not be giving them my business again.

Rebecca was wonderful. Her attention to detail and hearing all my requests of what I was looking for are so appreciated.

Had a great experience with Yasmin and Solomon very informative and knowledgeable of all their products

Aisha and Rebecca were very informative and helpful. I will be coming back

Muhammad provided excellent customer service while we were buying bed at Ashley. He was helpful, knowledgeable, and made the process smooth and easy. Highly recommend him!

5 star for service! We had multiple people check in with us to make sure we were doing fine and also answered questions we had and they were knowledgeable about their products/sofas. 4 stars because it did get busy so then we did have to wait for someone to be available to help us purchase an item. They were also not expecting it to be busy today either. Lorena was helpful and gave us helpful information about their protection plan and buying process. We’ll definitely come back for another piece of furniture!

Super easy, simple and non-hectic experiance. Dominic helped us thru the whole process, gave us numbers to compare prices easily, and we left very satisifed. Resonable prices here too!

Asma was so helpful with everything. Will definitely be coming back again

Yasmin was wonderful to work with! We came back a day later after thinking it over and asked for her when we decided to purchase.

We came to Ashley for a new mattress, Muhammad attended us with enthusiasm, he was very knowledgeable with the new tech on mattresses and was very patient on explaining to us the details. 👍 Ashley Furniture in Manassas.

Suhail made our furniture selection process a wonderful experience! He was incredibly patient, and knew exactly when I needed guidance and when I needed time to think, to make the decision that was right for my home!!!

Don’t trust. Charges added without consent or knowledge or any information. Salesperson adds protection plans to your purchase without consent or any mention of it. They purposely make you sign for the purchase on a tablet so you can’t see the entire charge. The words “protection plan” was never brought up or discussed at all. I only found out from the email of the receipt when I got home after calculating it myself. The cost wasn’t even mentioned. It was completely skipped over on the receipt. She tried to hide it 100% because it was not discussed by name or by cost. Searched it on google and it said protection plan. Called this store and no one answers when I was there in store and there are so many employees just sitting around. Left a message on the phone and of course no call back. Scam! Unprofessional. Can’t trust if my order is accurate. Who knows what else. Not going to mention the name of the salesperson because this is a company wide issue in their ways of scamming people. Why is the delivery $229.99 when the website only charges $199.99 for the exact same order??

I went into Ashley Furniture today to purchase a new sectional. Suhail at the Manassas location was so helpful. I found a beautiful sectional for my living room. Thank you for all of your help and the wonderful customer service!

Mohammed was very professional and helpful in finding just the right chair for me. We appreciate the great service.

They kept us very informed and sat with us after closing to get our furniture ordered

Yasmin and Aicha were very welcoming and helpful. Yasmin attended to me with so much care. I highly recommend them.

Muhammad is best sales person.

Shiry was so amazing and patient, she found us everything we needed!

Nice store. Staff were super helpful!

Yasmin was amazing. She was very attentive and listened to our need, allowing us to move at our pace without pressuring us into anything. Highly recommend working with her when you come in!

Yasmin was a great help to us. Lots of selections and great service.

Yasmin was amazing helping me pick out furniture!

Yasmin was amazing she helped us through ever step buying our furniture for our new house.

Yasmin was great...

Great experience. Thanks

Yasmin was so awesome, she explained everything thoroughly and help me to feel comfortable in choosing the bed that I love. She's super nice!

Asma was great to work with

Muhammad was great! He was very direct and helpful with what I was shopping for!

Outstanding Sales Experience with Aisha! I had the absolute pleasure of working with Aisha, and I can confidently say she is one of the best sales professionals I’ve ever encountered. From the moment we connected, Aisha was attentive, knowledgeable, and genuinely invested in helping me find exactly what I needed. What truly sets Aisha apart is her ability to listen carefully and understand what her client is looking for — without being pushy or salesy. She offered expert guidance, answered every question with clarity, and went above and beyond to ensure a smooth and enjoyable experience. Her professionalism, friendly attitude, and deep product knowledge made the entire process seamless. It’s rare to find someone who combines enthusiasm with integrity the way Aisha does. I felt respected and well taken care of throughout our interaction. If you’re looking for someone who will not only meet but exceed your expectations, Aisha is the person to go to. I wholeheartedly recommend her — she’s a true asset to any team and a standout in her field

Suhail helped us very well finding out mattress… He is great person!! 👍

Asma was a great help while choosing the dining table Paper work was done very smoothly and everything were explained.

Yasmin was amazing in helping us find the perfect sectional for our family!!

Everyone was welcoming and very nice! Thank you Natalie!!

Unprofessional staff

I won't recommend this place to anyone been there couple days ago made mistake on my order, lied about delivery date, and got all my information wrong while i confirmed with them multiple times im so disappointed about this. so unprofessional!

We purchased 2 three-seater sofas, 2 twin beds, and 1 full-size bed from this store almost two weeks ago. However, we have not received any calls regarding delivery. Every time we call, we’re told there’s a system issue, and no specific delivery date is provided. We are still waiting for our delivery, and we are very disappointed with the lack of communication and service.

Very quality selection and very good service. Yasmin was super helpful when I was deciding what to purchase

Yasmin was delightful and worked hard to get us the best price. Very happy with our purchase thanks to her and plan to return for future purchases.

We were given freedom to look around at our own pace. Yasmin engaged us with a friendly demeanor and worked with us to assure the best deal possible.

Yasmin .she doing very good job to helping me out with matters and finding bed room set Really like working with her come to her

Dominic helped us find a new living room set. He was both friendly and professional! Gave us our space to walk around but checked in on us and was there if we had any questions. We had a great experience!

Suhail and the bed specialist were friendly, helpful and made sure we got the bed we wanted! The store is well appointed and very clean too. A great experience all around

Natalie was Superb knowledge of furniture and very informative

Asma was great! Helped us through our entire process. Very smooth, efficient, and got us in and out!

I’ve shopped for my furniture at this store before and returned as it was such a good experience. Lorena was so helpful, kind, quick and knowledgeable, I would ask for her should I return for anything else.

Dominic helped us today at your Manassas branch. He is very helpful and nice.

Asma and Fatima were great. They helped me an my wife find a perfect mattress and bed frame.

Asma did an amazing job helping us pick out our dream couch!

Mohammad was great! Great prices and great communication thru the whole purchase

Suhail was very helpful for us when buying a new couch for our new home. He let us know all our options with price. We will definitely be back when looking for other furniture for our new place and ask for him!

Asma was a great help! Very knowledgeable and assisted us picking out a new couch. She was very transparent with pricing and add-ons. Would recommend!

Yasmin was very helpful she went with all the process. She explained very well. She has so many information about mattresses and we’re coming back. We made some purchases and we’re coming back. Thank you.

I had a great experience with Dominic , a very nice guy who walked me around the store and showed me different styles that may fit my budget, he put a quote for me for various couches. Thanks Dominic

Just bought a couch for my new apartment and had a great experience! Big shoutout to Dominic for all his help! He went above and beyond, even staying late to make sure everything was taken care of. Really appreciated the excellent service and smooth transaction.

Asma was very helpful. Thank you

Asma was a great person to show us all the furniture that we needed. Had great experience with her. Thank Asma for your help!

(Translated by Google) Lorena was kind and treated us very well. (Original) Lorena fue amable nos atendió muy vien

Yasmin was very helpful and professional in finding us a great deal on a recliner and sectional for our family room!

Asma provided excellent customer support and clearly articulated the the quality of the furniture and the warranty.

Aisha was very friendly and helpful through the process of buying a couch. The payment process took a while and she repeatedly apologized and made sure me and my daughter were comfortable and fine waiting. Very accommodating. I recommend finding Aisha!

Sunil was great!

Shiry was very friendly and helpful!

(Translated by Google) Nathalie was very kind, patient with our questions (there were many) and best of all, fast and efficient. (Original) Nathalie fue muy amable, paciente con nuestras preguntas ( fueron muchas) y lo mejor rápida y eficiente

Awesome experience! Asma was great and very patient since we were changing our minds until she showed us the perfect furniture!

The representative Muhammad is absolutely great with what he does. He is the best. He provided me with the best service and even came to resolve my issues on his days off. I left very excited.

Asma, she is reallyy friendly. Highly recommended!!!!u,guys ask for her.

Very good experience! We had a restricted space and Dominic helped us to give the options that suited our requirement. Good collection and extremely helpful staff!

June 11th - REVIEW UPDATE. While the sales team does a great job, the delivery end of this company is HORRIBLE. I was told we would have our stuff in ONE WEEK, turned into several weeks, with statements of different pieces are on back order, even though in the last call they verified it was there. OR they said oh when we went to put it on the truck it was damaged so we couldn't deliver. Then they scheduled a day, and didn't even show up!. Today, not anything new. They did show up, but only delivered 2 of our 5 pieces of Furniture. Even the delivery order shows it to be on the truck, but the guys said it must be on back order. Calling customer service, they just pushed the date out even further to June 17th. for our other pieces that were supposedly all in and ready for delivery. This is what causes me to go to the small shops that have the stuff in the back or even AMAZON and stay away from these big box stores that make empty promises on the show room floor and can't back it up with delivery. LEFT Very disappointed... I'll be stopping by the store tonight to see if I can just get a refund for what they can't seem deliver. This is why Amazon is getting so much business. Shame on you Ashley Furniture. May 4th Sales Person Muhammad was very helpful and patient with us while found the right couch to fit our game room for our boys. He also helped us find the right tables and carpet to go with the couch.

Yasmin was very knowledgeable, personable and very helpful. We will be back and will definitely do business with Yasmin at Ashley furniture!

Mohammad was great. He didn’t try to upsell me, gave honest opinions and listened to me as the customer. It was a successful visit to get a new bed! 🛏️

Muhammad was great! He helped us find the perfect recliner for our upstairs loft. We would highly recommend Ashley Furniture.

The store and its employees were very kind and helpful. The sales person who helped us, Mr. Suhail Was very knowledgeable and respectful.

Asma she did a great job helping me she gave me many suggestions and so happy she found me the perfect couch

Asma was a great help! Was able to find what I was looking for in my budget and easily.

The team is so patient! Dominic helped us make a hard decision by presenting the right details while also giving us space to come to our own conclusions!

Suhail Shuqair was an excellent help in this process.

Friendly good deal

I had an amazing experience with the whole crew at Ashley. Fatima, Suhail and Zee all took care of me with the purchase of a new sofa and mattress. I can't thank them enough for making the process easy for me. I will definitely be returning for future purchases when needed.

Came in to Ashley just test a Purple mattress and walked out with the works. Muhammad made the experience a breeze and made the experience far easier than if I had ordered online. If you’re coming to the Ashley in Manassas, ask for Muhammad.

Good experience! Zee was very informative and knowledgeable!

Dominic was excellent! Very professional and helpful!

Javier and Aida were wonderful! Extremely helpful and willing to brainstorm different ideas within our price range and style to find a solution that worked for us. Would highly recommend asking for either of them.

I had a great experience thanks to Asma! She was super helpful, professional, and made the whole process easy and stress-free.

Yasmin at the Manassas location is true gem! She was beyond professional, extremely helpful, understanding, and true joy to work with. She saved me tons to time and stress. GO SEE HER!

First time at Ashley furniture and had the best experience. Suhail and Fatima were the best, they really took their time to get me exactly what I needed and was able to work around my budget I really appreciate them.

Yasmin was great to work with - the store is well-stocked and the entire team is friendly. I never felt pressured and the purchase process was easy. Excited to receive my new furniture which only is expected to take a few days to arrive. Highly recommend!

Staff was kind, helpful and not pushy getting us what we came there for a new mattress priced in our budget. Thank you Manassas Ashley Staff.

Shayla the sale associate was super helpful , kind and very knowledgeable.

Excellent service, we were assisted by Yasmin. She helped us pick the perfect couch, super friendly and she left us super happy with the purchase!

We were helped by Yasmine and she was a delight. Very informative, kind and made the process quick and painless. Will definitely be back!

Thank you Dominic for the great customer service! Me and my husband came to Ashley to check out sofas and mattress, they had a great selection. Not only that, but the service was awesome! Dominic, the representative who helped us, was very helpful, patient and knowledgeable. We ended up buying the sofa and mattress as well. I would recommend Ashley Furniture and ask for Dominic.

Javier was fantastic. We had a homeowners insurance claim and had to replace all our furniture. Javier helped make the process seamless. Would recommend 100% and we’ll definitely be back whenever we need new furniture.

I would rate zero if I had that option ,I would never suggest any one of them to order anything from here ,every order you make they are going to delay it again and again ,poor customer service ,no customer satisfaction ,now I don’t want any of your representatives give me reply to my comment apologizing me ,your sorry doesn’t fetch me anything instead don’t let it happen to any of the customers who are buying stuff from you

"I have never experienced such a complete disaster with a company in my life. Ashley Furniture in Manassas, VA is an absolute nightmare. I placed my order weeks ago, and my furniture still hasn’t been delivered. It’s been delayed multiple times with no clear explanation, and at this point, I don’t trust them. Every time I try to reach customer service, they either don’t pick up, put me on hold for hours, or give me empty promises with zero follow-up. This company is a joke. They have ZERO regard for their customers or their time. I’ve been treated with complete disrespect, and the utter lack of professionalism is beyond unacceptable. I feel completely scammed. I’m now stuck with an order I’ve paid. Save yourself the headache and DO NOT give Ashley Furniture a dime of your money. They’ve wasted weeks of my life, and I will never shop here again."

Dishonest and Deceptive - Stay Far Away! If I could give Ashley’s Furniture in Manassas zero stars, I would. This place is the definition of dishonest business practices. I was promised a 2-year no-interest financing deal, and I trusted their sales team to honor that agreement. But after making a few swaps on my order, they created a new bill and conveniently left out the financing deal we had initially agreed upon. No one bothered to explain this change, and I only found out when I was slapped with insane interest fees after the first year. What makes it worse is their absolute lack of accountability. I went back to the store multiple times hoping someone would help me or at least acknowledge their mistake. But instead, I was met with nothing but excuses and indifference. The sales team? Useless. The managers? Even worse — they acted like it wasn’t their problem. It’s clear they’ll say whatever it takes to get a sale and then disappear when things go wrong. And don’t fall for their insurance scam either. They’ll push it hard, promising that it covers “everything” — but surprise, surprise — when it’s time to use it, they’ll find every excuse not to pay up. It’s a complete money grab, just like the rest of their shady operations. I can’t stress enough how much I regret trusting this company. Ashley’s Furniture isn’t just incompetent — they’re deceptive and unethical. If you’re thinking of shopping here, DON’T. They’ll smile in your face, promise you the world, and then leave you drowning in hidden fees and frustration. Do yourself a favor and go somewhere that values honesty and customer service — because you won’t find it here.

We came to Ashley to check out recliner sofas & love seats / chairs. They had a great selection. Not only that, but the service was awesome! Javier, the representative who helped us, was very helpful, patient and knowledgeable. We ended up buying a recliner set and are very happy with the purchase and the price we paid - great value for the price!

Asma was wonderful and informative when helping me select my sectional! highly recommend her customer service and professionalism!

Yasmin was very helpful and made the buying process painless. She was patient with us and walked us through all the options without being pushy. Very happy with the purchase experience.

Amazing experience working with Yasmin. Highly recommend anyone walking in the door specifically asks for her. If you don’t you will miss out working with a fantastic sales lady that is personal and a pleasure to work with. She will assist and fight for you as the customer. Thanks Yasmin for the great customer service. Any future furniture shopping will only deal with you. Ashley furniture you have a good one in Yasmin.

I came to Ashley in Manassas to just look around, but Suhail was such a good salesman that he brought a very good deal and exactly the item to our attention, that we were looking for and we end up buying it.

We have purchased many items over the years from Ashley Furniture and have always enjoyed our experience with them. The team here at this Manassas VA location were extremely friendly and professional. Our salesperson, Suhail, assisted throughout the process and was polite and professional. Thank you to Ashley Furniture for once again bringing your A game.

Javier was absolutely awesome! Also All of the sales people were soooo personable. Aida and Fatima great. Highly recommend Javier to anyone!!!!

Aida was great in helping me find an ottoman and TV console that fit my style. She listened to what I wanted, gave solid recommendations, and made the process easy. I’m happy with the pieces I chose—definitely recommend her!

Furniture that lasts. Staff that let you look without stalking you through the store.

Place is spacious and service was excellent. Alex helped us out and showed us around until we found a sofa set that met our needs.

We came in to get one table and left with said table + an entire dining room table set! Yasmin greeted us warmly from the beginning and was patient and helpful through the entire process. Great service as always at this Ashley location!

Brooke and Shawn helped ys great with finding the best king bed for us. They were patient enough to help us figure out the different options like king slat and box spring, the service was wonderful.

Worst transaction ever! Purchased 2 recliners, they were delivered one worked perfect, the other had a defective frame. Delivery man convinced my husband he was using it wrong and left. It was not human error, spent an hour on the phone to be told it was under warranty and would be repaired. Two months later still dealing with the issue. Ashley should have sent a new one, period! Poor product and service. Getting ready to purchase more furniture, it definitely will not be from Ashley!!!

Suhail and Fatima were amazing! We were able to find everything we were looking for and they were extremely helpful.

Suhail and Fatima were really kind

Suhail and Fátima where very helpful

We found a great dining room table. Raela was very professional and efficient throughout the sales process. Would highly recommend.

Alex was our salesman. He was extremely helpful and knowledgeable on bedding. I highly recommend him to assist with furniture needs.

Suahail Anna Fatima are fabulous! I certainly enjoyed working with the staff at Ashley and Manassas I would highly recommend them to anybody don't be afraid to say what you need or want they are really open to possibilities and I'm very grateful

Had a great experience a this Ashley Store. Great customer service! Brooke was our salesperson and did an outstanding job. Thank you!

Great furniture, better service!!

Dominic is a rockstar! He gets me with warmth and professionalism the moment I walked through the door. He is knowledgeable, friendly, solution oriented and flexible. Dominic demonstrated his ability to collaborate with his colleagues (Fatima) as he assisted me with my shopping. Thanks to Dominic and Fatima my experience today was AMAZING! Ashley is fortunate to have such a talented associate on its staff.

Excellent experience and service with Ashley Furniture in Manassas and our sales associate Raela. We found exactly what we were looking for. Raela was helpful, efficient and out the door quickly with our order. My guy was very happy with that.

Go see Suhail at Ashley Store and get your dream furniture for your future home, or the home you just need to do a redo!! Great service!!!

I recently purchased furniture from Suhail, and I couldn’t be happier with the experience. From start to finish, Suhail was extremely patient, kind, and professional. He took the time to answer all our questions, never rushed us, and made sure we were completely satisfied with our choices. His dedication to customer service is truly commendable. If you’re looking for quality furniture and an amazing buying experience, I highly recommend Suhail. Thank you for making our home feel even more special!

We had excellent service from Yasmin, she treated us like family. We will definitely come back.

We were well pleased with Raela as our sales person

Alex was wonderful, well dressed, polite, patient, accommodating and answered all our questions. Will return for his excellent service.

Muhammad was excellent on getting us the living room and table sets. Great job!

Yasmin and Raela did a fabulous job helping us find the perfect furniture! Couldn't have asked for better service! Thank you so much for your time and patience, we love our new furniture and can't wait to use it!

Yasmin is great and extremely helpful when you can’t make a final decision as most can’t when it comes to furniture. She knows her products and is so helpful. Absolutely love her. She was training Raela who actually went to get a tape measure to help me finalize my decision. I truly love these two!! Raela is a great addition to the team….

Muhammad sales guy very nice very good service good quality furniture

Come see Suhail at Ashley furniture!! He was fantastic. Great customer service and very friendly. You won’t be disappointed!!

Asma made the process easy and convenient.

Asam was so sweet and helpful! She let us look around the store and came to us periodically. We never felt pressured to make a purchase.

Suhail was great! He helped us pick out the perfect furniture and was pleasant to work with. He sold us exactly what we were looking for.

Yasmin is knowledgeable and welcoming! She asked for our needs and showed us pieces tailored to our taste! Thank you, Yasmin.

Great experience buying from Suhail. He was very helpful and knowledgeable. Will definitely buy from this store again.

We worked with Dominic to purchase a few new pieces for our new home. The whole process from start to finish was smooth and Dominic was very helpful and profess.

One of the smoothest purchases ever. Very informative and patient.

All good real nice

All staff members were friendly and welcoming. Muhammad helped us look for a sofa and was super help throughout the process. Overall, we had a great experience and we're excited for our new sofa!

Muhammad was very nice and attentive. He was very helpful with guiding our purchase decision. One of the best customer experiences so far.

Horrible customer service, they sold my wife a $364 bed frame with no wooden boards. I try calling and their receptionist was not helpful at all. By in Amazon, better service and product.

Great experience with this location very nice staff.

Disgusting company....I take back my initial review.. deceptive and desperate.. they have put my account in collections. .before even discussing the situation. Old mattresses never picked up ...delivery driver rude said no room in the truck..and my mattresses remained in my house for months...avoid...oh last year a salesman sold a sofa without asking how my sectional was in a specific direction...so ended up paying 😳 for the correct direction and paid more money for their incompetence

Had a great experience! Brooke was very helpful

Dominique was great! He knew what we were looking for and was so helpful.

Great customer service Easy checkout

Dominic was a great. Thank you!

Yasmin was super helpful as well as informative throughout the process. Will definitely look to her for future purchase's

Yasmine was amazing with helping us find new bedroom and living room furniture for our new house. My husband and I were very pleased with the service!

Suhail was very corteous and helpful. Very good experience at Ashley in Manassas.

Dominic gave us friendly, amazing customer service. He was very helpful, detail-oriented, and knows the product. I would recommend anyone to go see him.

Brook and Dominic were extremely helpful and a pleasure to work with. We made our purchase with utmost confidence. It's great to have a competent team!

Fatima was awesome!! Great Customer Service!! And her smile brightens the entire front desk!!

Dominic was super helpful, informative and helped us find exactly what we were looking for! Ask for him when you go to Ashley in Manassas!

Nice people. Made it easy without being too pushy. Our salesperson Brooke was particularly helpful and nice.

Yasmin is very nice and she is very professional. She recommended the furniture right for my needs. Appreciate it!

Dominic was an amazing, and fun, sales person. No big pressure and helped price different pieces, letting us make our own decisions.

Shayla was amazing. She let us browse without interrupting us. Most furniture stores are like vultures when you come in. And then when we had questions she answered them throughly even seeking out the manager when she didn’t know the answer. We came with a child and she also interacted with him so we could make some decisions in a bit less chaos. She worked hard to find pieces that matched the bed we wanted. We will say, we liked working with Shayla a lot more than our interactions with the manager. He was a bit pushy and also seemed very dismissive to her and us. At one point we were trying to carry a side table over to see if it matched the bed we chose and the manger came over after hearing us talking and showed her how to take the panel off instead of carrying whole thing and then stated— “see. This is why you ask.” In addition, Shayla was looking for a dolly to carry the table in addition to trying to track down dimensions. I looked over and saw the two ladies at customer service desk just socializing. I walked over and asked them where dolly was and they instructed Shayla to go grab it. So I said “why don’t yall go grab it and that way Shayla can go look up dimensions for me”. And they said that’s “not their department”. Disappointed in the teamwork displayed especially when we were trying to purchase a whole bedroom set. Nobody wanted to help Shayla so she was running all around. We were only ones initially in store for an hour. And the manager being dismissive of us and Shayla. the two ladies at the desk. Sum this up with the fact Shayla was amazing. So grateful we worked with her.

Very helpful and quick!

Great customer service, bought a Nest mattress with all the bells and whistles! Thank you Muhammed.

Brooke was great to work with. Patient and knowledgeable. Price and quality of goods were also good.

Really nice and good place to buy and I like the personal atention

Muhammad provided great customer service. He showed me options for what I was looking for.

Today my wife and I went to just look around and left with a new adjustable bed, mattress, bedroom set, and a huge sofa. What gave us so much confidence in making such an aggressive decision was our sales agent, Muhammad who was and is AMAZING! I hate to say this for the others there who, I'm sure are wonderful at their roles but Muhammad must be THE top performer there. So personable and not at all a pushy sales experience in the least! A GREAT experience today!

Asma was very helpful and listened to exactly what we wanted in looking for a recliner. She helped us order exactly what we wanted. We can't wait to come back to see her when we are ready to buy a sofa. Thank you Asma!

Unprofessional customer service

Brooke was awesome! We really appreciated her outstanding customer service. We can’t wait to get our sofa set!

Convenient location, good inventory. Ask for Yasmin, very helpful!

Great experience with Yasmin. Spent a long time looking at furniture and she was very helpful. Explained all the details for financing and walked us through the whole process. She was perfect.

Yasmin helped us from the moment we walked in! Great working at our local Ashley Furniture store!

Dominic was our sales associate, and I could not recommend a better salesman. He was attentive, let me rearrange as much as needed, was patient and had the best personality! Furniture shopping was made easy and fun thanks to Dominic!

Asma was very helpful in showing us the recliner options. My girls are excited to finally have their movie room.

I worked with Dominic from the Manassas store. He was very helpful, friendly, relatable. I was prepping for moving into my new apartment and he was willing to show me around and help organize my scattered mind. Top tier salesman.

Really loved our experience at Ashley’s. Yasmin provided excellent service and was very patient with us! This was really appreciated which allowed us to make the right decisions.

YASMIN WAS GREAT VERY HELPFUL VERY NICE

Great service. Yasmin was just amazing in helping us choose our couch

Yasmin was awesome. The process was thorough and quick. Thank you

Good furniture store with friendly staff

We have gone back and forth in our furniture search and finally landed on Ashley Furniture. In going into the store in Manassas, we worked with a couple of showroom individuals, and eventually really felt comfortable working with Asma. She understood that we wanted to be able to have room to talk privately about the big choices that we were making and honored our need for space as well as providing all of the information that we needed, as questions arose. The manager, Zee, was so lovely as well and very helpful. End to end, it was a very good experience and we are very happy with our decision of purchasing a sectional from this location.

FALSE ADVERTISEMENT, DECEIVING, INCENTIVE TO COMMIT FRAUD I wish I'd never put foot at this store. I went there Wednesday evening, day before Thanksgiving and was quickly approached by a salesman, he offered a few couches but I did not find any of them comfortable or to my like except of a leather sectional, however, I stated to him that my biggest concern was that I own a cat who could potentially ruin it, he quickly told me to not worry about because I can buy a protection plan (at an additional cost of course) and any damage will be covered unlimited for 5 years. They were about to close the store so he quickly wrapped me up into applying for a store financing, sign here, initial there and before I knew I had ordered a leather sofa, a protection plan and was out the door pending a delivery date confirmation possibly a week after. I left the store and the next day (National Holiday) after reviewing their protection plan, which by the way was sent to me by email, I read that under the things that are *NOT covered* was listed "pet damage", the first thing I mentioned to the salesman!. I called to cancel the order immediately but of course it was closed. The next day Friday, less than 48 hours after "the sale" and less than 24 hours after a National Holiday I called customer service to CANCEL my order and was re-directed to the store where the same employee advised me to commit fraude. He told me that, when the time comes to make a claim, do not tell the damage was done by my cat... I refused and requested to continue with cancelation, and demanded to have a full refund but I was denied under the claim that "all sales are final" contradicting their policy which states that only floor samples and clearance items are final sales, and yes, I had to search for their return policy online, because the store failed to provide me one at the time of my visit, nor they had any visible signs in this respect. After being firm with my request to cancel the order and issue a full refund, I was transferred to the store manager who said I should have canceled it within 24 hours, it did not matter that their store was closed due to a National Holiday, and again contradicted their policy which states that an order can be canceled up to 48 hours BEFORE the delivery date which in this case was "tentatively" scheduled a week later. After explaining him that I was deceived by their salesman into buying a sofa AND a protection plan that will not protect me at all, not to mention that I was being encouraged by him to commit fraud, the store manager said that he did not have the authority to cancel the order and needed to contact corporate as this is an executive decision. Since then, I called their customer service just to be bounced around, telling me that the store manager is the only one who can approve it and re-direct me to him, I visited the store and talked to the assistant manager AND the store manager in person, they both seemed pretty nice and understanding but still no resolution. He (store manager) refuses to provide a phone number for corporate, saying that all of them are personal cellphones not for public disclosure nor an email where I can express my complaint and dissatisfaction with their service. Just keeps telling me that "they" will give me a call, but the call never comes. In the meantime, interest is being accumulated in a credit card for an undelivered furniture and a useless protection plan that I would have never bought in the first place if proper information was provided at front. I guess my next step will be to contact the State Attorney General and request information about consumer's protection and rights as many violations have occurred and per what I can see I am not the only one complaining about this Company.

Yasmin was great. Answered all my questions, knew a lot of information, accommodating, & no pressure.

Yasmin was very personable employee, knowledge about the store's inventory. All around enjoy to work with

Asma helped us pick out a new bedroom set and entertainment center. Very helpful and mindful of our needs and budget as first time owners. Asma was clear on the process and helped us make a quick and easy purchase!

Asma did a fantastic job with us!! Highly recommend!

I had a very good experience trying out a several items until I got what I was looking for, they really know how to treat you.

Good work with Dominic

Asma was very helpful during the purchase and adjust the date of deliver to our needs. Her manager also gave us a mattress protector for free.

My partner and I came in to shop for a couch and Muhammad was extremely knowledgeable and helpful. He gave us advice on what would be suitable for our new apartment space and what would look nice. He also helped us with a bed purchase and gave us amazing deal! If your looking for a great experience and a good deal, Muhammad is your guy.

Yasmin was a great help! She made our experience easy and enjoyable.

Good service by Asma.

The staff was very helpful! Yasmin helped us find exactly what we were looking for.

Very good experience with Yasmin! She helped us pick out a couch and chair for our new home and got us a great discount. Very nice lady. We are looking forward to delivery!

Yasmin was great attention for us she was great I was looking for matters I love her Passion, and give us time and understand what we're looking for I'm really glad that I met her me and my family. We got the best service ever. Thank you ashley for having Yasmin

Brooke was very friendly and knowledgeable. Highly recommend going to Ashley’s and asking for her. However all of the staff is super nice! Can’t go wrong.

Service was wonderful! I was helped by Brooke and she very thorough and helpful. Very informative, we had special requests due to having pets and Brooke helped us find the best coach that fit our budget and style. The store had a lot of great furniture pieces and I will most definitely be coming back to complete my homes refurnishing.

Another wonderful experience with Ashley Homestore. Asma was warm and welcoming from the moment we entered the store and ensured a pleasant and affordable shopping experience, with a timely delivery date.The store was clean organized and easy to find pieces within certain collections. Although, the store didn't have a dedicated clearance section, I very much found deals Thank you Asma and Ashley Homestore Team Manassas, Va.

Dominick was extremely helpful and patient!

Domick was a great guy helping with our needs.

Asma was great

Dominic was super helpful! We found exactly what we needed quickly and he made the process super easy and way less daunting.

Great experience with Brooke, very informative, knowledgeable and friendly.

Work with Yasmin if you get the chance. Great experience!

(Translated by Google) Lorraine Molina (Original) Lorena Molina

Lorena molina and mayda

Dominic was awesome, he helped us with the entire process of buying our bedroom sets, always showing patience and smiling all the time,very professional

Dominic is very kind and patient!!!!!

Dominic is very patient and gave us really good service

Dominic at Ashley Furniture was fantastic—knowledgeable, patient, and attentive. He made my shopping experience smooth and enjoyable, helping me find exactly what I needed. Highly recommend him!

Awesome customer service and very knowledgeable salesman!

Asma was very helpful!

Asma was awesome! Great customer service!

Great experience! Immediately greeted with welcome and smile at the door. Did not feel pressured or overwhelmed. Let us look by ourselves. But was there for any questions. Felt comfortable asking questions. Mohammed was very knowledgeable. Helped with my budget concerns. We were able to find exactly what we were looking for! The Manassas store location was easily to get to, ample parking, store is very bright and clean! Would come back for future furniture needs.

Asma, the sales representative helped us pick out a nice sofa for our house. She is very knowledgeable about the furniture and gave us good advice. She was also very patient with us

As a was very helpful in selecting my guest room bed set. Thanks for your expertise.

Asma was extremely helpful and a pleasure to work with. Definitely recommend asking for her if you come to shop here.

Mohammed is awsome. Great service, friendly and patience staff. 😊.

Asma is a wonderful lady who took great care of us and was patient with my indecisiveness on the color and fabric choice. Thank you Asma, you are wonderful!

Great buying experience. Ask for Brooke!

Brooke was so nice and patient! Helped us buy what we needed and within our budget!

Asma was very professional and helpful with us buying our new furniture. Please ask for her at the store .

Very professional. Understood what we needed. Did not overcrowd us. Gave us time to pick what we wanted and assisted us with making the right decision according to our request. Thank you Robi

Very nice sales person.

Yasmin was WONDERFUL! She greeted us at the door and asked what she could help us find and found it! Very friendly and knowledgeable.

Yasmin, thanks for your helpful advice in selecting our furniture. You made it very easy for us

Had a great shopping day with Asma!! She was so attentive, knowledgeable, and were so excited our new couches will be delivered Friday! Thanks Asma :)

Speedy and knowledgeable! We are so excited for our new furniture!

Asma was very helpful through the financing process.

Yasmin is the best assistant

My sales rep was Zee. She was the most professional and personable girl to deal with. She has a warm and friendly personality. She is the best in my book. 🙂🙂

Yasim provided excellent customer service! It was fast and smooth! We got the couch 🛋! Delivered as promised! Yasmin called on her day off to ensure we received item as promised!

Asma was great

Thank you for your time Brook. We appreciate your help and your patience. You were a real professional with knowledge and friendly manners.

We came into Ashley Furniture this past weekend to look for a kitchen table. After some time we found a few options. Asma was able to make our experience seamless and stress free. Thanks to her we will be getting a table in less than a week!

Asma and Alberto were awesome, help me through with purchase and gave great service.

Excellent experience!

Very good worker

Asma was really helpful, she walked us trough the store showing us diferent items and prices, and at the end helped us to get a very good deal. Very glad she helped us get our furniture for our new house.

Super helpful and got the quick delivery I needed! Yasmin and Mirna were amazing

Awesome experience. Special shout out to Brooke for her excellent customer service. Would definitely recommend.

Brooke gave us an awesome customer service.

My experience was very excellent and Asma Ayub was very calm and patiently answered all my queries I liked the way she deals with her customers and she convinced me nicely and in a good manner, Thank you Ashley!

Great experience with Asma! Great customer service and patient!

Asma was great

Very helpful staff member, Yasmin was able to help us and very good customer service

I recently purchased furniture for multiple rooms from this store, and the entire experience was fantastic! Despite ordering an items to fill multiple rooms, they delivered everything in less than three weeks—even though some of the items were not in stock. The customer service was exceptional from start to finish. Muhammad, our salesman, was incredibly helpful and worked hard to get us the best possible deal and financing options. When we encountered a hiccup, Mirna, the amazing woman behind the desk, took charge of the situation. What we thought would be a difficult issue to resolve ended up being no problem at all thanks to her dedication. We couldn't be more satisfied with the outcome. Highly recommend this store for quality furniture and outstanding customer service!

(Translated by Google) Excellent customer service (Original) Excelente trato al cliente

Excellent costumer service, Mohammed was very nice and professional, definitely I'll be back!

Asma was great. I got exactly what I was looking for with her help!

Yasmin was very helpful! The process was smooth and quick.

Great service! Super nice 😊

I have a problem in my bed but no one answer me customer service is not answer the phone from one week ago I am no satisfied from this deal

(Translated by Google) Asma is the best on the sales team at Ashley, if you are looking for some furniture for your home, ask her for help, she is the best on that team. (Original) Asma es la mejor del equipo de ventas en Ashley si estás en busca de algún mueble para tu hogar pide ayuda an ella, ella es la mejor de ese equipo.

👍🏻

(Translated by Google) This is definitely a good store. But there is a person here, Latino like me, CARLOS, who treated me without interest and did not try to help me. On the contrary, I have been in another store where they resolved my doubts and improved the price. It is definitely a good store, but there is a person here, Latin like me, CARLOS, who attended me without interest and did not try to help me, on the contrary, I have been in another store where they resolved my doubts and improved the price. (Original) This is definitely a good store. But there is a person here, Latino like me, CARLOS, who treated me without interest and did not try to help me. On the contrary, I have been in another store where they resolved my doubts and improved the price. Definitivamente es una buena tienda, pero hay una persona aquí, latina como yo, CARLOS, que me atendió sin interés y no intentó ayudarme, al contrario, he estado en otra tienda donde resolvieron mis dudas y mejoraron el precio.

Went to the store to buy a dining room set. Paid $1734.19. Later in that evening I went on the Ashley Furniture app and seen the same set for $1165.98. I called the store to try and get the pricing I seen on the app. They said the pricing that’s on the app isn’t correct. I even sent over screenshots and a video showing me opening the app going to the shopping cart and the price I seen was on the video. The calls and text started on 09/05/24 now that it’s 09/08/24 it’s coming up as a different price on the app. The store manager is now saying he can’t price match from their own stores app. Poor customer service. I canceled my original order. So if you order furniture with them check the online prices as the store will have higher prices.

Nice experience with Muhammad. He was knowledgeable and helpful and made for a great shopping experience.

Great welcome into the store and great staff. Yasmin answered all of our questions and made my purchase a very pleasant one. Thank you for the hospitality!

Yasmin was very helpful and throughly explained all costs and what to expect with delivery.

Asma

Ashley Furniture in Manassas scored a big win for my 95-yr old father. Wanting a power-lift chair, Carlos has several in stock for him to try out. Dad found the one with the best fit and without much instruction he could navigate the remote easily. Unlike other furniture stores, the staff treated dad as if he was their own, with respect and humor. He’s looking forward to delivery day!

Yasmin and the team at Ashley Manassas took their time with me to find the perfect bedroom set and matress which worked for my new lifestyle. Excellent service!!!

Best deal, excellent service.

We had a great experience with Asma as our sales representative, with commendable service. Will share with others!

Thanks for everything Asma

Patient, no pressure, informative, and accommodating. Zero down, no interest for 24 months is a win!

Customer service here is unbelievable, if I must say so myself. The reps are exceptional at getting a sale, but once that is established and your payments are locked in, as a store they could care less about your experience or trying to correct their mistakes. In person, I was told my chest was on back order, ok cool, so what's the ETD...oh we don't know. Come to find out I have to wait about a month. The portion of my order that was delivered on August 17th, half of the items were missing: foundation (wrong size on itemized invoice) and mattress cover (which should have been given to me in- store). The icing on the cake, the delivery guys ended up slicing my Tempur Pedic mattress (pics will be included). I initiated the claims process the next day on August 18th. I never received a confirmation email or phone call. I had to reach out to customer service more than once. I was told the mattress was on back order- which I'm starting to believe is their generic go-to response. After their hickup, the foundation and cover were scheduled to be delivered in September along with the chest. So I have to wait another 3 weeks to sleep in my bed? No ma'am, no ham! I already ended up waiting 8 extra business days for a new mattress. They told me if I wanted the cover sooner I should go back to the store to pick it up. Yea, no that's no going to work!! So I ended up canceling the mattress cover...too much hassel and they didn't even try to make it right. I spent several days on the phone with either customer service or trying to reach an in-store rep. At one point, the automated message said to call back during normal business hours- which it was: 1130 and 1530. I left my information numerous times with different staff and was told I'd receive a callback and no one called. I will say the last point of contact kept their word. Shout out to them; too bad I don't have their name. It's mind-blowing that this company is so hot and cold! I'll have to find a consignment store to furnish the rest of my place. This was brutal, and for what?

Asma provided great customer service and assisted with identifying all options. Look forward to receiving the sofa.

We came to Ashley over Labor Day weekend to buy a mattress. As soon as we walked in, Lorena introduced herself and helped show us to the beds. She gave us a thorough rundown of the different mattress styles they had and was very patient while we found what we liked. Lorena also introduced us to the different payment plans, mattress covers, and upgrades on the beds. It was a wonderful and relatively quick trip, we'll absolutely be back for other furniture!

Rabnawaz and haroon are both great and helped us out finding the perfect mattress.

Mohamad was great and provided excellent customer service!

Horrible Experience - False Advertising and Incompetent Service I am extremely disappointed with my recent experience at Ashley Furniture. Their sign outside promises next-day delivery, but it took **three weeks** for my furniture to arrive. When it finally did, the bed was missing screws, and the nightstands were the wrong color. I asked the delivery driver to take everything back, and while he did take the nightstands, he forged my signature on the delivery paperwork without my permission. I went back to the store to select a different bed, and it took **three managers an entire day** to figure out the price difference, which they said would be $650. I agreed to pay that amount, but the next morning, they called me back to the store to sign the paperwork, claiming they had miscalculated and that I actually only needed to pay $230. Just when I thought this nightmare was over, they delivered the new bed the following day, only for me to get a call saying their audit showed yet another mistake and that I needed to pay an additional $600! This situation is utterly ridiculous, and to top it off, I just received a letter stating they are sending $918 to collections if I don’t pay immediately. I chose Ashley Furniture for their 24-month financing option, but I deeply regret it now. I’m appalled by their disorganized service and deceptive practices. All those 5-star reviews with pictures? They’re fake—Ashley begs for good reviews right after your purchase, but I held off until I saw how badly they’d mishandle everything. **Do yourself a favor and don’t make the same mistake I did. Shop at Bob’s Furniture or anywhere else but Ashley!**

After visiting several stores looking for a sofa, we stopped in at Ashley to see what they had for us. We were impressed with the wide variety of options that they had for us and found their prices to be quite competitive. We ended up buying our Sofa from Ashley and were appreciative of the help we received from Asma who spend quite a bit of time helping us to find the perfect piece and then smoothly coordinating our purchase.

Muhammad was super nice. We got the couch we wanted.

Yasmin was very helpful and good to work with.

Had a great, fast experience with Asma. Got taken care of quickly and efficiently. Asma was kind and knowledgeable.

Carlos (with the upside down name tag & conversation starter) was friendly and knowledgeable. I will be back!

Lorwna, Has great customer service.

Sales and customer service was outstanding right down to the delivery of my furniture. I can’t speak enough of the service I received August 16, 2024 at the Ashley store in Manassas from Ms. Lorena Molina! When I tell you, she treated me the upmost respect, patience, plenty of ideas. She was just. I have to elaborate more about her patience. I’m the type of individual Not like to be rushed into anything, and when I tell you, she had the patience of a Saint she truly was! I went into purchase a living room set this is sofa chair, and I did! I was leaving, but notice a sign Ines said that the mattresses on sale and I didn’t want to use another sales manager and she was on her way home. A sales person said, oh I see her! Oh but we can help you, I said nope I need her because that’s how great she is! I can’t thank her enough!

Nice furniture. Muhammad was very helpful, but not pushy. Great experience

yasmin was such a great help and super friendly!

Greatest Service

Yasmin was sweet. If she didn’t know an answer she was willing to ask. Was willing to let me go home and think about it unlike others.

Enjoyed purchasing a new Queen bed with the help of Yazmin

BUYER BEWARE! Don’t be lured in by the low sticker price! Their furniture is Walmart quality with no returns and a worse protection plan!! They will take your money and deliver you broken stuff to your doorstep if you don’t pay for the extra “White Glove” delivery. Their furniture is very fragile and cannot be moved without significant breakage. Their warranty SOUNDS good but the third party company that services claims (T&T) is unresponsive and combative, you basically have to threaten to sue them to get them to fulfill the most basic services they agree to in writing. If you have unfortunately bought and need claim service select the option for “buy new furniture” or you will NEVER talk to a person. They also don’t return calls or emails. STEER CLEAR OF ASHLEY!

Muhammad was fantastic. Thanks for the help with our new sofa.

I took my parents to upgrade their furniture. Mohammad one of the managers there helped us. Absolutely friendly, honest nice guy. He showed us all the available furniture. Will definitely visit. Thanks Mohammad

Always a pleasure buying from Ashley in Manassas!

Yasmin is great! She helped me with everything including answering the questions I had.

want to let you know that Yasmina was very good with us and she gave us all the information about all the things we wanted from the furniture and I want to thank her for helping us and I wish her happy days

I would like to say that yasmine did a good job! Thats an appreciation feedback for her.May this message boost her place in work 👍 , Thank you!

Happy with the service that Yasmin Maaz provided me very professional, all my questions were responded on appropriate way

Great service, they help me with everything!!

Muhammad was excellent! He listened to what we were looking for and helped make our decision selecting a couch easy.

Store was clean and service staff (Jay and Alberto) were friendly and professional. No complaints whatsoever.

Was pressured into buying an entire bedroom set by Lorena. Do not speak to her. Her and the store manager told us we could cancel ANYTIME before delivery, and that was the ONLY reason we proceeded with the order. Just to find out that was not true, and we have to pay 30% of our order to cancel. They manipulated us into buying saying they would give us some money off and free pillows, then checked us out saying they “forgot” and they couldn’t actually do that.

Asma was very helpful while we looked for a specific item. She didn't pressure us to buy something we didn't like or out of price range. Asma asked what colors, size, and type of sofa we were looking for and showed us great pieces. Product should arrive in 3 weeks, so will update if needed.

Great selection, great service. Financing was quick and easy with no down payment. Rabnawaz was fantastic

Yasmin was great. Had all the patience in the world while I decided what I wanted to do. Gave me all available options help me make a firm and confident decision. Came back after closing and of course Yasmin did one hell of a job and got me everything I needed. Much satisfied! Mirna was great help with the modification of my order and answered all the questions I had. Brooke on the other hand always happens to be there to warmly welcome me whenever I returned. Great staff, great service. They all deserve a raise!!!!

Came to find a new mattress with my husband and got to meet Yasmin. She was incredibly knowledgeable and patient as we laid on each bed. We felt she took the time to explain everything clearly and never pressured us. Thank Yasmin for such great care!

Yasmin was excellent! Gave us great advice on buying a new mattress! She was a wealth of knowledge and a great asset to the Ashley's team!

ISSUING A RAREDO NOT SHOP!! BUYING A CAR IS EASIER, NON-TRANSPARENT, DAY GAPS IN COMMUNICATION SALES AND ADDON EXTREMELY CONFUSING AND MANIPULATIVE. CARLOS IS UNABLE TO BE CLEAR HONEST AND TRANSPARENT!1 month later and we had major unresolved issues over price in store and price online. THIS WAS DURING SALES, WE WONT BE USING THEIR FINACING AGAIN. (ORIGINAL)We really appreciate Carlos and our salesman Rabnawaz, along with the secodary sales staff that helped answer our question. We had a discrepancy, resolved immediately. Carlos explained they are a franchise and the website may have discrepancies. They have a price match guarantee!

Great store with a lot of options and thanks to Carlos for helping my family and I find exactly what we were looking for and at a comfortable price

Wonderful experience purchasing new furniture for our home. We had Yasmin walk us through multiple options for living room and bedroom. She was so patient and made Wonderful recommendations.

Great experience with Carlos and Jay ! Really nice and they helped us get our couches. Definitely come to them if you plan on purchasing something here.

Carlos was great at his job! We found the experience very enjoyable and he explained everything really well.

Ravnawaz was our sales person and he was great. Provided all the information we needed and I left with exactly what I wanted. Will be back!

The best thing you can buy to relax and enjoy with your family and they support you with all your conditions to the maximum. 🫶🫡

My experience here was flawless thanks to Yasmin! There was no pressure from her or any of the sales people working. They were quick, professional and SUPER nice! I can really appreciate that as someone who doesn't like getting their time wasted with sales pitches.

(Translated by Google) I was delighted with how Don Carlo treated me, good attentive service at all times. (Original) Me escanto como me atendiero don carlo buen servicio atento en todo momento

Yasmin was fantastic and very helpful. We got exactly what we were looking for.

I went to Ashley looking for a specific item and was helped out by Zizo. He was very attentive and able to get me set up with everything quickly. I will definitely be back!

Yasmin was very helpful and kind! She helped us get the best price.

Carlos was very knowledgeable, friendly and helpful

Shopping here was great. Low pressure and Yasmin helped us furnish several rooms in our new home. Overall a great experience!

Not too pushy, got us to the price point we really wanted. Even got a dining room table!

Jasmine was awesome! Helped me out getting a new sectional for my new house. She was super nice and transparent start to finish.

Experience was great

Jay did great getting me set up and found me what we needed!

Yasmin and Alberto had the best customer service and the best attention to the customer

Yasmin was so welcoming and helpful! Definitely recommend her for anything you may be looking for at Ashley Furniture!

Yasmin was very helpful and courteous. She was easy to work with and very knowledgeable.

Bought the couch in January, a few days later it started to wear, now in July it’s completely sunk in and I have to get it upholstered. Expected better quality from here.

I want to give 4 star to Alberto and Jay. They are outstanding in answering my questions, so helpful and easy to talk to.

Great CS experience! Jay was super nice and professional!

Great service - Carlos and Mohammad were both excellent to work with!

Fast service.

Yasmin was an amazing salesperson. Thanks You Ashley Furniture.

Had an amazing experience with Yasmin and Alberto. Thank you Ashley Furniture.

Muhammad was great to work with. Made the sale fast and smooth. Thank you!

Great service by Yasmin and Jermy. Helped me to find best Sofa set.

Came to the store on a whim. Jay was very nice and helped us find a furniture set that matched our needs

Great experience! Carlos was very knowledgeable and helpful. Went in looking for a sofa. Left with a very affordable/comfortable sectional and a great dining room set too!

Easy purchase and Carlos was very helpful. We've bought furniture here before and will do so again. We've never had any problems with Ashley Furniture.

Muhammad was very professional and had great humor.

Carlos was great! He allowed us to take our time and choose what we liked. He answered whatever questions we had.

Zee was amazing! She was so nice and very helpful to assist us with our specific needs for our house. It was a pleasure working with her and Jeremy.

Jay and Gabriela and Jermey did a great job selling this and getting all the paperwork done with problems Not the first time I bought from Ashely and will not be the last Thanks Great Job

Yasmin was absolutely helpful in my today’s purchase, I could not have done it without her. She was quite friendly and welcoming from the beginning and helped me make best decisions on selecting the items I needed. Thanks Yasmin

(Translated by Google) We were Ashley and they gave us a very good time (Original) estuvimos Ashley y nos ante dieron muy bien

(Translated by Google) Carlos and Washma were very kind and offered us a very good purchase (Original) Carlos y washma fueron fueron muy amables y nos ofrecieron una muy buena compra

Muhammad was great, super helpful and accommodating! Would definitely recommend going with him again!

We had a great experience at Ashley Furniture. From the moment we walked in, we were welcomed with enthusiasm and kindness by Carlos. He listened to what we were looking for and addressed every single one of our concerns. He was extremely knowledgeable, professional, and was able to make us feel very comfortable in the store, especially because he spoke Spanish and was able to explain everything to us in detail in both languages. Thank you Carlos!

We purchased two couches and a bookshelf. The couches were delivered but the bookshelf was not. It did not pass a quality inspection. Ashley did not tell us when it will be delivered. Very bad service.

Lorena was wonderful very helpful. Outstanding customer service.

Went to another location and was unsure of the couch that we were interested in. Zee was able to figure out which couch we liked! She was personable and very friendly!! If you come then look for Zee!

Yasmin is best seller at Ashley Manassas. She helped a lot for buying sofa. Thank you.

Mohammad was very helpful and did his best to make sure we got the best deal with the easiest delivery.

Lorena and Alberto were most helpful in assisting us with our sofa purchase. We greatly appreciated how they were willing to take the extra steps in answering all of our questions.

Very helpful staff🙌🏻

Lorena Molina was very helpful and explained the process in detail. Nice and efficient process.

I just bought a sofa from the manassas location and Carlos guided me through the complete process and was very patient and accommodating. I definitely recommend this store!

Everyone was friendly, informative and helpful. Isabel was especially kind and communicative and assisted me with the details of the paperwork. Jay was very helpful with selecting the perfect fit. Thank you!

Great experience at Ashley Homestore in Manassas. Today I experienced the best customer service from Lorena. I left there with a two bedroom purchase and a smile on my face. Thank you Lorena for a great experience.

I’m very impressed for every help from Ashley especially I’m so lucky to get help from Haroon and Alberto, and all staffs . I got new sleep set Tempurpedic mattress and adjustable bed to solve my sleep issue and new dresser and night stands. Love them!

Alberto and wazhma were amazing. Thank you

Muhammed was wonderful helping us select the right couch for our home. Was very thorough with the buying process and was wonderful to chat with.

Great customer service. Isabel was wonderful.

Jay was wonderful and very patient and was extremely friendly and got us a mattress with a great deal. We were extremely happy with the experience and plan on returning!

Jay was professional, knowledgeable and very personable too. Outstanding experience with Jay.

Great customer service, Zainab was very helpful

Jay was wonderful he told me to just try apply for the Ashley credit card and it worked!!! We were pleasantly surprised and loved our experience with him!!!

We worked with Jay who is fantastic! His personality and experience was phenomenal!

We had an Exceptional experience all because of Jay. He took excellent care of us. Superb customer service with Jay and the Ashley team!!!!

Our experience at the Manassas location was amazing. Jay who helped me and my family out was incredible. 10/10 recommend Jay and this location!

Jay was outstanding and gave us a great experience and we enjoyed our visit!!!

Worked with Jay here in the store and he was fabulous!!!! We picked out the perfect mattress and he was extremely professional!! Love coming here for the 12 years!

(Translated by Google) Excellent prices and good quality furniture (Original) Excelente precios y muebles de buena calidad

Recently purchased furniture from this store and could not be more disappointed with how the entire experience went. Of course, finding it and purchasing it went smoothly, customer service was great at that point because they were ultimately making a sale. But, after purchasing the furniture, the communication and service was extremely poor. Delivery windows given were completely unreliable, they showed up twice an hour and a half out of the timeframe provided to us. We had to have the furniture delivered twice in the first place due to it being damaged the first time upon delivery. We, as customers, had to consistently reach out to the sales person, Abdul, to get updates on the furniture status and delivery, not vice versa as you would expect it to be if customer service was important to Ashley Furniture. When speaking with the store manager about this, we were only offered a $100 gift card for our troubles. We declined as we will not be shopping here any further. Would not recommend shopping at this store. Quality of furniture is satisfactory but not worth the amount of trouble and lack of customer service when making such a big purchase.

Jay was amazing and fantastic! He kindly took time to look after our toddlers while we shop in store. We highly recommend Ashley, but most especially Jay!!

Excellent service. Good products. Ask for Mohammad!

We had a very nice experience at this store. The rep was very helpful, Isabel. thanks!

The most helpful person for us was Sana. She was helping us a lot and also spoke Hindi, which made it easy for my father to understand more about the dinning table and the sofas, and she also explained everything in detail which made us what to confidently buy the sofas and dinning table. She was really nice.

Very good experience working with David today. He was very helpful and knowledgable about the products. We will come back again.

(Translated by Google) Very good service Isabel, thank you very kind (Original) Muy buena atención isabel gracias muy amable

Haven't received our furniture yet, but customer service was outstanding. We wanted a piece on the floor that they couldn't find in their system. Ended up taking home the floor model. Will definitely send an update for my review once we receive everything: Full Dining Room, & full Living Room.

Abdul's customer service was exemplary. The staff was very kind. Site was very clean. Memorial day specials are outstanding.

Jay was amazing and showed us a great sectional!!!!

Isabel was great

Isabel is knowledgeable and super friendly.

Easy and good selection.

(Translated by Google) Super excellent (Original) Súper excelente

We went to Ashley to find a sectional couch that could fit in our living room, be comfortable and kid/pet friendly. Jay introduced himself to us shortly after we arrived. He was helpful and attentive but still gave us plenty of space and time to talk over our options. We had a fantastic experience buying at the Manassas Ashley store and highly recommend Jay!

Muhammad was awesome! Very helpful, and knowledgeable.

(Translated by Google) Isabel, a nice lady who helped me a lot, took the time to see what options there were and which one suited my needs 👍 (Original) Isabel una linda señorita que me ayudó mucho, se tomó el tiempo para ver que opciones había y cuál se adaptaba a mi necesidad 👍

They attended us beautifully and her name is Isabel I definitely recommend her for your first time here

(Translated by Google) Isabel assisted me, she was extremely kind and helped me make a good decision. (Original) Isabel me atendió fue sumamente amable y me ayudo a tomar una buena decisión.

Worked with Jay and Alberto and I had a great experience!!!

Good prices and we appreciated the customer care from Aisha however, we could’ve done without the aggressive questioning after making our final decision and also during our tour of the store. We like to have more time alone to make our decision on purchases.

Isabel helped me out she was awesome n had a beautiful smile and was super helpful!

Purchased a sectional sofa with Shahboz. He was very helpful with letting me know all options and protections available for my purchase. The team at the desk (Mirna and Dania) made the purchase smooth and easy. Thank you!

Absolutely amazing place and amazing customer service!! Shoutout to Alberto and Isabel for all there amazing help! Definitely recommend coming here!

We worked with Alberto, Jay and Mirna and we had a great time. We found the perfect recliner set and highly recommend this location!

Great experience, Jay was able to help us with everything in a speedy manor, and friendly!

Lorena great work 👏

Shahboz helped me so much in picking out the perfect couch that fit my needs. He wasn’t pushy at all and was very informative and helpful with all of my questions. Thank you so much!

Muhammad was very helpful, good service. Good experience.

Wazhma is the best sale person she helped me a lot she is very patient and friendly ask her anytime when want to go to the store thank you wazhma ❤️

If I could give this store no stars I would. The worst customer service I’ve ever experienced. I bought a couch in early November 2023 and I don’t have the furniture or my refund. They tell me it’s only going to be store credit because the sells associates initialed the box for me. She told me I wasn’t buying it off the floor so I should have received a refund. The store bounces you around to people and departments that can’t help. The accounting office is the only ones to look at the request and what they say goes. No one wants a happy customer. Not even the manager at the store can help or is even stays around to help. He didn’t even seem to care about my issue and pushed me to someone else. No one follows up with you. I will never shop at Ashley’s and I will be finding someone who cares about customer service.

Ashley has really great furniture, but the used car salesman games are a little too much. When I visited my sister in TX, I fell in love with her leather furniture that came from Ashley. As an internet junkie, I had to do more research. I found out that Ashley furniture is sold by almost ALL furniture dealers. In addition, Ashley showrooms are hands down the most expensive place to buy Ashley furniture. Example: the leather living room set that I wanted was $8600 at Ashley but was only $5300 at one of the dealers that I found online. Don't fall for all of the used car salesman fast talk. On my last visit, they had a "Everything has been marked down" sale. Well, the kitchenette set that I wanted was still $399 in the store, but I had it shipped and delivered for only $263 from a dealer online. My advice is, go to the showroom, find the collection that you want, then, do your due diligence online. I can guarantee you there are much better prices out there. If you want to play the used car games, show them what you found online and see if they will match the price. Again, the furniture is very nice but well overpriced.

Jay provided great service and professionalism in taking care of our new home needs.

Bought a living room set and Jay was awesome, super helpful and professional!

We just placed an order the past Saturday April27th in Ashley furniture Manassas unfortunately the order takes too long to be ship and we decided to cancel the order two days after Monday April 29th, my husband went to the store and they’re charging us $900 for cancellation? When is been just two days and the order it hasn’t even ship yet ? That’s completely unacceptable they can’t just steal our money like that Horrible !

(Translated by Google) Very friendly, we are very happy for the attention and information (Original) Muy amable, estamos uper contentos por la atención e información

Alberto, Zee, and Yasmine were so helpful throughout the shopping and purchasing process of our new couch. Incredible customer support all around!

Steve and Muhammad were really helpful and they provided a great shop experience for me and my boyfriend 💙

Isabel was amazing from the moment my daughter and I walked in. She went above and beyond by assisting us, explaining things, helping to decide but not pushy at all. Very exceptional experience with Isabel at the Manassas location.

Excellent service. Very helpful and knowledgeable. Thank you Suhail!!

David was very helpful with my purchase this morning!!! Thank you, everything went smoothly

Very good selection of mattress’s

David, Zee, and Stephanie were great to work with. They were patient and the customer service was great. Update 5/24: Trying to get a hold of this store is IMPOSSIBLE. Our order arrived with incomplete items then I tried calling to schedule the rest but could not get through. I drove 5 hours total to go to the store (we moved) because customer care cant help with anything but “email” them. They confirmed both missing items would get delivered today but alas, today arrives and only one comes. The dispatcher tells me that they cancelled the other item and didn’t tell us anything. I call the store and of course they dont pick up and I get routed to customer care. They insist they cant assist because only the store can help. The store never answers their phone and everytime I’m in there, everyone’s on the couch just hanging out. I directly called our sale person (not david) and he told me he would give me a call back but never did. I can’t say anything negative about David but the rest of the store and this whole experience has been very disappointing and dissatisfactory.

(Translated by Google) Excellent attention from Miss Isabel, very patient and offers very good options for clients 10 out of 10 (Original) Excelente atención de la Srta Isabel, mucha paciencia y ofrece muy bien las opciones para los cliente 10 de 10

Came to Ashley’s looking for a living room set. Muhammad was incredibly helpful, went above and beyond with assisting my family and I pick out the perfect set. His kind demeanor and professionalism is extraordinary. Highly recommend coming to Ashley’s furniture in Manassas.

Amazing customer service from Aisha!!

Sana was great, excellent to work with.

Abdul was very helpful and friendly. He was not pushy, but helped us to help us find just what we needed.

Lorena and Alberto help me to choose my beautiful dining room . Very happy with their help .

Lorena, Mohammed, mirna was wonderful !!

I had the pleasure of working with Zee during my journey to finding the furnitures for my first home, and I can't express enough how grateful I am for her support and guidance. From the moment I reached at the store, She made me feel like a priority, whenever I needed assistance or had a question. Her dedication to guiding me through every step of the furniture buying process was truly remarkable. Whether it was explaining complex financing options or providing insightful advice, She was there for me every step of the way. Highly recommended!!!

Team works well with you very friendly.

The location is very convenient! Zee was very professional and helped us a lot through the process. We bought new house and we are so happy with the prices and the furniture of our dream ☺️..

Great customer service and I found what i needed , Thank you for your help Isabel

The manager here uses discounted shipping and delivery rates as a way to get positive reviews before people leave the store. The store shopping experience is fine but the long waits for furniture, terrible delivery and non existent communication and never answering the phones makes post-purchase experience a nightmare. BUYER BEWARE! They will make promises they can’t deliver !

Isabel was awesome

(Translated by Google) The attention and quality service. Lorena, the salesperson, super friendly and charming and patient. Both the manager Alberto and Lorena made the purchase easy and detailed. I highly recommend coming to this Ashley in Manassas. (Original) La atención y el servicio de calidad. Lorena, la vendedora, super amable y encantadora y paciente. Tanto el manager Alberto y Lorena hicieron fácil la compra y en detalle. Recomiendo mucho venir a este Ashley en manassas.

Customer service was excellent. Would definitely buy from them again.

Great customer service! Alberto, Zee and Sana are amazing. I love the sofa I got and the price was incredible.

I was at Ashley Manassas and Mohammad did a great customer services . The experience was delight .

Fantastic experience, would recommend Muhammad was a tremendous help to getting my family what we needed.

Muhammad is very patient and very helpful. Nice customer service.

Yasmin was amazing! She was really patient as I looked through everything and made the whole process easy.

It was our first time at Ashley's and Lorena was not only really helpful and understanding of what we wanted but also showed great knowledge during the whole process. Thank you!

Visited the store today. Great selections..currently having a 30% off sale. Received excellent customer service from Yasmin.

Abdoul was awesome! Found exactly what we needed quickly.

Will definitely recommend, because the quality-to-price balance is just right. The "check-out" process takes too long, though. We weren't financing anything, so it should NOT take over an HOUR to get us out the door! Furthermore, the delivery schedule was so up-in-the-air...we had NO concrete idea of WHEN we'd have our furniture! "Maybe 4 weeks, maybe 6, but probably 4...it could be less",...like, WTAF?!? Bottom line, we love our furniture. Because we know the quality is good, maybe we'll try to just order it next time!

Easiest furniture buying experience ever! Abdul listened to what I wanted and didn’t pressure me into buying something I didn’t want.

Yazmin was very helpful and very knowledgeable of mattresses! She made our buying experience stress free.

Wonderful experience! Jay was spectacular. Super efficient, phenomenal customer service, made the process as stress-free as possible. Even provided support via text! Thank yall so much.

Yasmin was a perfect sales person. Very helpful, not pushy, knowledgeable of furniture available that met my requirements. We were very glad we had her as our salesperson. Very pleasant

Very good service and the manager Alberto was very helpful

Very great service Muhammad ! Goes the extra mile for you !

My husband and I came in to purchase bedroom furniture. We were greeted by Yasmin who informed us about the specials going on. She was kind and helpful through the process.

If I could I would put -10 stars for Ashley Furniture store in Manassas VA. Stay away from them! I have purchased furniture in 2020 it was paid through store offered credit card. I have paid it off and closed the account. Now, I received a letter stating that they are taking me to collections for unpaid balanced..... This is clear harassment. It was already dismissed once by the judge as we've proved that the balanced been paid, and yet they turned around and did it again....

Jay took great care of us today and was awesome to work with.

My boyfriend and I bought a couch from Isabel! Customer service was excellent, and we are so excited for our new couch to arrive! Very nice store, clean, lots of options to browse. Excellent!

Wazhma is a great person that helps us very well

Wazhma she is a great customer service thank you Wazhma

Had very good expedience with sales person- Mohammed

We had a wonderful experience provided by Yasmin's professional demeanor and knowledge of the furniture. We are sure to return with such excellent customer service.

Great experience, David was exceptional!!

Muhammad was great and easy to work with.

Muhammad was super helpful!

Abul. Great guy..very pleasant and helpful

My wife & I had one of the best furniture shopping experiences at Ashley furniture , Manassas, VA today. Yasmin , was so attentive & informative with us. I don’t necessarily enjoy shopping for furniture etc., however wanted to compliment Yasmin for being extremely helpful!!!

Wazhma is very helpful great sale person

Pre delivery was pretty good experience will repost if delivery gets botched

We had a wonderful time picking out a sectional! Yasmin made the whole process easy and streamlined. She was attentive and gave wonderful customer service! Be sure to ask for her when you go in to check out their products.

Good service! Yasmin

Sana was awesome! Very knowledgeable, efficient, patient. I will ask for her any time I come in.

Came in to look at furniture for a new house and was helped by Sana. She was incredibly knowledgeable and quick with answering all questions I had and made shopping a breeze from start to finish! Would definitely come back to this location because of her!

I had a great experience at Ashley furniture Manassas! Wazhma is amazing, I was the first customer to buy this item after they put on the floor! Alberto help us take the final decision in this beautiful set I can't wait to get it in my house! Thank you all the team in Manassas.

Ms. Wazhma and Alberto truly made our furniture shopping experience a breeze. We were able to purchase a stunning couch with wireless charging, built-in lights, and a massage feature at an affordable price. If you're looking for a great furniture store, we highly recommend Ashley Manassas.

Muhammad was so helpful and kind! He helped me find the perfect couch.

(Translated by Google) I came with my grandparents to buy a twin cabin and the one who did not attend was Lorena, a very nice lady and thanks to her we were able to get what we were looking for and we will sleep like kings ☺️ (Original) Vine con mis abuelos a comprar un camarote twin y quien no asistió fue Lorena una señora muy simpática y gracias a ella nos pudimos llevar lo que estabamos buscando y ya dormiremos como reyes ☺️

Yasmine and Mohammed did a great job helping find a sectional and recliner.

Muhammad provided us great service. The quickest visit we've ever had. In and out in 30 minutes and getting our furniture in 2 days!

David was of great help. Both the manager Alberto and Marna went out of the way. It was a great experience.

Superior customer service from Lorena.

Ecellent service! Thanks Lorena!

Yasmin was great helping me finding what I was looking for, was happy and grateful working with her.

Lorena was wonderful today! Helped get everything we wanted into our new home and all hassle free! Will definitely be back for Lorena!

I dealt with Mohammed today to purchase the furniture for my house. It was amazing meeting with him he’s more like a friend rather than just a sales person and we love to work with him in the future.

Sana was very knowledgeable and helpful

Aisha was very helpful in showing me around the store and directing me to the recliners.

Aisha was very helpful with my purchase today.

Yasmin was very happy and I was so happy with the results working with her

Yasmin did great job She was so patient helping us

Muhammad was such a great help and helped me pick out the perfect furniture for my new apartment. He took the time to answer all my important questions and concerns about all the items I purchased and was genuine and patient throughout the whole process. Thank you soo much for your help!

Best choice, Natalia is perfect. She I helped us a lot. Also she was patience with our buy. We changed our mind about 3 times and she was so patience. Thank you so much for everything

Aisha we came yesterday and she let us look around by ourselves and we both forgot our phones and she took pictures. very very nice! Great!

Yasmin was very helpful and knowledgeable!

Yasmin did a great job helping me! Thank you

Yasmín 🫶🙏🏼

Jay helped us with multiple tables and chairs to get better combination for the purchase. Thanks.

Shamila was great customer service, very kind and thoughtful person

Yasmin attended to us, very professional, she helped us choose what we liked. We are grateful..

(Translated by Google) Yasmin, very helpful and very attentive to the customer, I recommend her (Original) Yasmin muy servicial y muy atenta al customer la recomiendo

yasmin is one of the top sales person i’ve met, she’s answered all of my questions she’s greatly amazing. i recommend going to her

Yasmin helped me pick out a nice piece for my new living room. She was very patient and knowledgeable about the store. Definitely recommend her to help you out!

Aisha was amazing today and she was so helpful

Update from my last review 4 months ago: We purchased the Larce 5 piece couch back in February (before it was backordered) and we were told 6 weeks for delivery. 16 weeks later and we are still awaiting our furniture that we bought in-store and paid in full for. There has been no communication from Ashley regarding the status of our order or the delays that continue to prolong the delivery. When I ask the virtual assistant through the website, it tells me to contact the store. In the rare occasion I get through the phone line and talk to someone, there is a new estimated date. Additionally, rarely does anyone answer the phone at this store or return your calls but you can bet there is a pool of associates awaiting your arrival at the front door to make a sale and earn commission. Most of our furniture in our home is from Ashley; however, due to this experience, this will be our last purchase with the company. *From February 2024*: We were in the market for a new couch and Yasmin in Manassas helped us with all of our needs. She was friendly, attentive, and answered all of our questions professionally. We had a wonderful experience with her and looking forward to the delivery of our new couch.

Aisha is amazing and very knowledgable with finding the right furniture for home. Excellent customer service and very friendly! Highly recommend Ashley!

Jay was great, efficient and knowledgeable. May the process and decisions quick and easy

Aisha was helpful and she was very nice girl ask for her

Aisha and Alberto was very helpful and she helped us to find our furniture which we were looking for 6 months ask for her

Terrible customer service! No communication between the store, customer care, and delivery! Sales manager is rude and will laugh at your problems

Yasmin was very helpful and attentive! I was a bit high maintenance because my space is oddly shaped, not to mention I have two dogs and was worried about fabric, and she helped alleviate all my worries and find a good model for my needs!

I have unfortunately needed to edit my review. Originally it was 5 stars. The furniture we were sold is discontinued and we found out only after calling to ask why we haven't been contacted about a delivery date. Note that this was a month after purchase. We didn't want a different color or style as a swap and have asked for a refund. No refund has been given and their refund dept won't call us back. Calls to the store aren't helpful, and we are being told that only the refund dept can help, but I can't talk to them. It's ongoing for 2 months now today and frustrating. Hopefully they do the right thing eventually and give us our money back for furniture they didn't provide. Really don't want to, but the next recourse is legal action.

Aisha was super helpful through the process of buying our new furniture! Definitely go see her if you are in The market for new furniture!

Was looking for a specific type of loveseat with no console and power headrests, and Aisha showed us not just 1 but at least 3! Awesome experience! Would recommend!

Isabel was able to help my wife and I find a living room in our price range that met and exceeded our expectations. Thanks, Isabel!

I worked with Jay and he was great! He stayed after hours for us!

(Translated by Google) Yasmín is Excellent service love her (Original) Yasmín es Excelente servicio love her

Aisha was one the best. She helped us to find the living room in 25 minutes thanks

Aisha and Isabel was amazing ask for her always

Aisha was helpful and ask for her she is amazing

David and Zee were professional, friendly, and highly knowledgeable on all the products. They helped us get the sectional couch we wanted this past weekend. We highly recommend these guys at Ashley Furniture in Manassas, VA. Thank you!!! -Jae & Anna-

Aisha, was so very knowledgeable and attentive to my goals of what I pieces I wanted to build for my new home. Thanks to here and the team I can’t wait to get these pieces home!

Jay was great, professional and efficient!!!

Yasmin was great and helpful 👍

Amazing service, highly recommend!

Aisha is amazing. She convinced me to make the purchase. she is very nice . Good job

Alberto was ok,but the other guy was pressuring us a lot about finance and the survey.

Lorena was amazing and helpful for the shopping.

We had a great experience buying sofa and dining table here! Lorena was a huge help! She is an expert and was super patient and helpful!

Thanks to Mohammed and Alberto at the Ashley Furniture in Bull Run for a great sofa at a great price! They listened to what we needed and found a way to make it work.

Jay was fantastic helping us to find sofas and other funitures for our new home

Yasmin was fantastic and helped us make a decision on our mattress!

Jay was outstanding on both visits.

Aisha and Alberto were wonderful to work with. They had a lot of patience with my family and I when picking out our furniture and very helpful throughout the whole process, it was wonderful experience.

Jay was outstanding very friendly and helpful.

Customer service was great. Lorena was very welcoming and knowledgeable about the products.

Amin was extremely helpful and pleasant.

Yasmin was really helpful , knowledgeable and friendly.

Aisha, she was great and really helped us through the process and was very, get helpful. Seek her out for assistance.

Yasmine is a great worker, and helped me very much. I am pleased to see people like her working at this store.

Was helped by Yasmin, she was great help with great service!

Very helpful and pleasant to work with, highly recommend.

Today I picked up a piece of wall art that I saw online. I contacted the store and had a representative reach back out to me in a timely manner. Yasmin helped me locate the wall art in the store and purchase it quickly!

Came to just browse around since we’ve been looking for dining chairs for a long time. Found chairs to fit in our space and price. Our sales rep Yasmin is friendly and knowledgeable.

Isabel was outstanding and very helpful! Greeted when I walked in and showed me the entire selection of couches. Knowledgeable about all the products and financing options. Highly recommend this store!