Ashley Store Manassas, VA

Place is spacious and service was excellent. Alex helped us out and showed us around until we found a sofa set that met our needs.

We came in to get one table and left with said table + an entire dining room table set! Yasmin greeted us warmly from the beginning and was patient and helpful through the entire process. Great service as always at this Ashley location!

Brooke and Shawn helped ys great with finding the best king bed for us. They were patient enough to help us figure out the different options like king slat and box spring, the service was wonderful.

Worst transaction ever! Purchased 2 recliners, they were delivered one worked perfect, the other had a defective frame. Delivery man convinced my husband he was using it wrong and left. It was not human error, spent an hour on the phone to be told it was under warranty and would be repaired. Two months later still dealing with the issue. Ashley should have sent a new one, period! Poor product and service. Getting ready to purchase more furniture, it definitely will not be from Ashley!!!

Dominic was a great help and very professional and so was Sean, the GM. Customer service was exceptional. Dominic provided great information on the couch and bed. Sean offered great deal that I was not able to resist. So needless to say I came just to look at a couch and thought of buying a couch, however at the end I ended with a couch and a bed. Again great deal and customer service did it for me.

Suhail and Fatima were amazing! We were able to find everything we were looking for and they were extremely helpful.

Suhail and Fatima were really kind

Suhail and Fátima where very helpful

We found a great dining room table. Raela was very professional and efficient throughout the sales process. Would highly recommend.

Alex was our salesman. He was extremely helpful and knowledgeable on bedding. I highly recommend him to assist with furniture needs.

Suahail Anna Fatima are fabulous! I certainly enjoyed working with the staff at Ashley and Manassas I would highly recommend them to anybody don't be afraid to say what you need or want they are really open to possibilities and I'm very grateful

Had a great experience a this Ashley Store. Great customer service! Brooke was our salesperson and did an outstanding job. Thank you!

Great furniture, better service!!

Dominic is a rockstar! He gets me with warmth and professionalism the moment I walked through the door. He is knowledgeable, friendly, solution oriented and flexible. Dominic demonstrated his ability to collaborate with his colleagues (Fatima) as he assisted me with my shopping. Thanks to Dominic and Fatima my experience today was AMAZING! Ashley is fortunate to have such a talented associate on its staff.

Excellent experience and service with Ashley Furniture in Manassas and our sales associate Raela. We found exactly what we were looking for. Raela was helpful, efficient and out the door quickly with our order. My guy was very happy with that.

Go see Suhail at Ashley Store and get your dream furniture for your future home, or the home you just need to do a redo!! Great service!!!

I recently purchased furniture from Suhail, and I couldn’t be happier with the experience. From start to finish, Suhail was extremely patient, kind, and professional. He took the time to answer all our questions, never rushed us, and made sure we were completely satisfied with our choices. His dedication to customer service is truly commendable. If you’re looking for quality furniture and an amazing buying experience, I highly recommend Suhail. Thank you for making our home feel even more special!

We had excellent service from Yasmin, she treated us like family. We will definitely come back.

We were well pleased with Raela as our sales person

Alex was wonderful, well dressed, polite, patient, accommodating and answered all our questions. Will return for his excellent service.

Muhammad was excellent on getting us the living room and table sets. Great job!

Yasmin and Raela did a fabulous job helping us find the perfect furniture! Couldn't have asked for better service! Thank you so much for your time and patience, we love our new furniture and can't wait to use it!

Yasmin is great and extremely helpful when you can’t make a final decision as most can’t when it comes to furniture. She knows her products and is so helpful. Absolutely love her. She was training Raela who actually went to get a tape measure to help me finalize my decision. I truly love these two!! Raela is a great addition to the team….

Muhammad sales guy very nice very good service good quality furniture

Come see Suhail at Ashley furniture!! He was fantastic. Great customer service and very friendly. You won’t be disappointed!!

Asma made the process easy and convenient.

Asam was so sweet and helpful! She let us look around the store and came to us periodically. We never felt pressured to make a purchase.

Suhail was great! He helped us pick out the perfect furniture and was pleasant to work with. He sold us exactly what we were looking for.

Yasmin is knowledgeable and welcoming! She asked for our needs and showed us pieces tailored to our taste! Thank you, Yasmin.

Great experience buying from Suhail. He was very helpful and knowledgeable. Will definitely buy from this store again.

We worked with Dominic to purchase a few new pieces for our new home. The whole process from start to finish was smooth and Dominic was very helpful and profess.

One of the smoothest purchases ever. Very informative and patient.

All good real nice

All staff members were friendly and welcoming. Muhammad helped us look for a sofa and was super help throughout the process. Overall, we had a great experience and we're excited for our new sofa!

Muhammad was very nice and attentive. He was very helpful with guiding our purchase decision. One of the best customer experiences so far.

Horrible customer service, they sold my wife a $364 bed frame with no wooden boards. I try calling and their receptionist was not helpful at all. By in Amazon, better service and product.

Great experience with this location very nice staff.

Brooke was great

Had a great experience! Brooke was very helpful

Dominique was great! He knew what we were looking for and was so helpful.

Great customer service Easy checkout

Dominic was a great. Thank you!

Yasmin was super helpful as well as informative throughout the process. Will definitely look to her for future purchase's

Yasmine was amazing with helping us find new bedroom and living room furniture for our new house. My husband and I were very pleased with the service!

Suhail was very corteous and helpful. Very good experience at Ashley in Manassas.

Dominic gave us friendly, amazing customer service. He was very helpful, detail-oriented, and knows the product. I would recommend anyone to go see him.

Brook and Dominic were extremely helpful and a pleasure to work with. We made our purchase with utmost confidence. It's great to have a competent team!

Fatima was awesome!! Great Customer Service!! And her smile brightens the entire front desk!!

Dominic was super helpful, informative and helped us find exactly what we were looking for! Ask for him when you go to Ashley in Manassas!

Nice people. Made it easy without being too pushy. Our salesperson Brooke was particularly helpful and nice.

Yasmin is very nice and she is very professional. She recommended the furniture right for my needs. Appreciate it!

Dominic was an amazing, and fun, sales person. No big pressure and helped price different pieces, letting us make our own decisions.

Shayla was amazing. She let us browse without interrupting us. Most furniture stores are like vultures when you come in. And then when we had questions she answered them throughly even seeking out the manager when she didn’t know the answer. We came with a child and she also interacted with him so we could make some decisions in a bit less chaos. She worked hard to find pieces that matched the bed we wanted. We will say, we liked working with Shayla a lot more than our interactions with the manager. He was a bit pushy and also seemed very dismissive to her and us. At one point we were trying to carry a side table over to see if it matched the bed we chose and the manger came over after hearing us talking and showed her how to take the panel off instead of carrying whole thing and then stated— “see. This is why you ask.” In addition, Shayla was looking for a dolly to carry the table in addition to trying to track down dimensions. I looked over and saw the two ladies at customer service desk just socializing. I walked over and asked them where dolly was and they instructed Shayla to go grab it. So I said “why don’t yall go grab it and that way Shayla can go look up dimensions for me”. And they said that’s “not their department”. Disappointed in the teamwork displayed especially when we were trying to purchase a whole bedroom set. Nobody wanted to help Shayla so she was running all around. We were only ones initially in store for an hour. And the manager being dismissive of us and Shayla. the two ladies at the desk. Sum this up with the fact Shayla was amazing. So grateful we worked with her.

Very helpful and quick!

Great customer service, bought a Nest mattress with all the bells and whistles! Thank you Muhammed.

Brooke was great to work with. Patient and knowledgeable. Price and quality of goods were also good.

Really nice and good place to buy and I like the personal atention

Muhammad provided great customer service. He showed me options for what I was looking for.

Today my wife and I went to just look around and left with a new adjustable bed, mattress, bedroom set, and a huge sofa. What gave us so much confidence in making such an aggressive decision was our sales agent, Muhammad who was and is AMAZING! I hate to say this for the others there who, I'm sure are wonderful at their roles but Muhammad must be THE top performer there. So personable and not at all a pushy sales experience in the least! A GREAT experience today!

Asma was very helpful and listened to exactly what we wanted in looking for a recliner. She helped us order exactly what we wanted. We can't wait to come back to see her when we are ready to buy a sofa. Thank you Asma!

Unprofessional customer service

Brooke was awesome! We really appreciated her outstanding customer service. We can’t wait to get our sofa set!

Convenient location, good inventory. Ask for Yasmin, very helpful!

Great experience with Yasmin. Spent a long time looking at furniture and she was very helpful. Explained all the details for financing and walked us through the whole process. She was perfect.

Yasmin helped us from the moment we walked in! Great working at our local Ashley Furniture store!

Dominic was our sales associate, and I could not recommend a better salesman. He was attentive, let me rearrange as much as needed, was patient and had the best personality! Furniture shopping was made easy and fun thanks to Dominic!

Asma was very helpful in showing us the recliner options. My girls are excited to finally have their movie room.

I worked with Dominic from the Manassas store. He was very helpful, friendly, relatable. I was prepping for moving into my new apartment and he was willing to show me around and help organize my scattered mind. Top tier salesman.

Really loved our experience at Ashley’s. Yasmin provided excellent service and was very patient with us! This was really appreciated which allowed us to make the right decisions.

YASMIN WAS GREAT VERY HELPFUL VERY NICE

Great service. Yasmin was just amazing in helping us choose our couch

Yasmin was awesome. The process was thorough and quick. Thank you

Good furniture store with friendly staff

We have gone back and forth in our furniture search and finally landed on Ashley Furniture. In going into the store in Manassas, we worked with a couple of showroom individuals, and eventually really felt comfortable working with Asma. She understood that we wanted to be able to have room to talk privately about the big choices that we were making and honored our need for space as well as providing all of the information that we needed, as questions arose. The manager, Zee, was so lovely as well and very helpful. End to end, it was a very good experience and we are very happy with our decision of purchasing a sectional from this location.

FALSE ADVERTISEMENT, DECEIVING, INCENTIVE TO COMMIT FRAUD I wish I'd never put foot at this store. I went there Wednesday evening, day before Thanksgiving and was quickly approached by a salesman, he offered a few couches but I did not find any of them comfortable or to my like except of a leather sectional, however, I stated to him that my biggest concern was that I own a cat who could potentially ruin it, he quickly told me to not worry about because I can buy a protection plan (at an additional cost of course) and any damage will be covered unlimited for 5 years. They were about to close the store so he quickly wrapped me up into applying for a store financing, sign here, initial there and before I knew I had ordered a leather sofa, a protection plan and was out the door pending a delivery date confirmation possibly a week after. I left the store and the next day (National Holiday) after reviewing their protection plan, which by the way was sent to me by email, I read that under the things that are *NOT covered* was listed "pet damage", the first thing I mentioned to the salesman!. I called to cancel the order immediately but of course it was closed. The next day Friday, less than 48 hours after "the sale" and less than 24 hours after a National Holiday I called customer service to CANCEL my order and was re-directed to the store where the same employee advised me to commit fraude. He told me that, when the time comes to make a claim, do not tell the damage was done by my cat... I refused and requested to continue with cancelation, and demanded to have a full refund but I was denied under the claim that "all sales are final" contradicting their policy which states that only floor samples and clearance items are final sales, and yes, I had to search for their return policy online, because the store failed to provide me one at the time of my visit, nor they had any visible signs in this respect. After being firm with my request to cancel the order and issue a full refund, I was transferred to the store manager who said I should have canceled it within 24 hours, it did not matter that their store was closed due to a National Holiday, and again contradicted their policy which states that an order can be canceled up to 48 hours BEFORE the delivery date which in this case was "tentatively" scheduled a week later. After explaining him that I was deceived by their salesman into buying a sofa AND a protection plan that will not protect me at all, not to mention that I was being encouraged by him to commit fraud, the store manager said that he did not have the authority to cancel the order and needed to contact corporate as this is an executive decision. Since then, I called their customer service just to be bounced around, telling me that the store manager is the only one who can approve it and re-direct me to him, I visited the store and talked to the assistant manager AND the store manager in person, they both seemed pretty nice and understanding but still no resolution. He (store manager) refuses to provide a phone number for corporate, saying that all of them are personal cellphones not for public disclosure nor an email where I can express my complaint and dissatisfaction with their service. Just keeps telling me that "they" will give me a call, but the call never comes. In the meantime, interest is being accumulated in a credit card for an undelivered furniture and a useless protection plan that I would have never bought in the first place if proper information was provided at front. I guess my next step will be to contact the State Attorney General and request information about consumer's protection and rights as many violations have occurred and per what I can see I am not the only one complaining about this Company.

Yasmin was great. Answered all my questions, knew a lot of information, accommodating, & no pressure.

Yasmin was very personable employee, knowledge about the store's inventory. All around enjoy to work with

Asma helped us pick out a new bedroom set and entertainment center. Very helpful and mindful of our needs and budget as first time owners. Asma was clear on the process and helped us make a quick and easy purchase!

Asma did a fantastic job with us!! Highly recommend!

I had a very good experience trying out a several items until I got what I was looking for, they really know how to treat you.

Good work with Dominic

Asma was very helpful during the purchase and adjust the date of deliver to our needs. Her manager also gave us a mattress protector for free.

My partner and I came in to shop for a couch and Muhammad was extremely knowledgeable and helpful. He gave us advice on what would be suitable for our new apartment space and what would look nice. He also helped us with a bed purchase and gave us amazing deal! If your looking for a great experience and a good deal, Muhammad is your guy.

Yasmin was a great help! She made our experience easy and enjoyable.

Good service by Asma.

The staff was very helpful! Yasmin helped us find exactly what we were looking for.

Very good experience with Yasmin! She helped us pick out a couch and chair for our new home and got us a great discount. Very nice lady. We are looking forward to delivery!

Yasmin was great attention for us she was great I was looking for matters I love her Passion, and give us time and understand what we're looking for I'm really glad that I met her me and my family. We got the best service ever. Thank you ashley for having Yasmin

Brooke was very friendly and knowledgeable. Highly recommend going to Ashley’s and asking for her. However all of the staff is super nice! Can’t go wrong.

Service was wonderful! I was helped by Brooke and she very thorough and helpful. Very informative, we had special requests due to having pets and Brooke helped us find the best coach that fit our budget and style. The store had a lot of great furniture pieces and I will most definitely be coming back to complete my homes refurnishing.

Another wonderful experience with Ashley Homestore. Asma was warm and welcoming from the moment we entered the store and ensured a pleasant and affordable shopping experience, with a timely delivery date.The store was clean organized and easy to find pieces within certain collections. Although, the store didn't have a dedicated clearance section, I very much found deals Thank you Asma and Ashley Homestore Team Manassas, Va.

Dominick was extremely helpful and patient!

Domick was a great guy helping with our needs.

Asma was great

Dominic was super helpful! We found exactly what we needed quickly and he made the process super easy and way less daunting.

Great experience with Brooke, very informative, knowledgeable and friendly.

Work with Yasmin if you get the chance. Great experience!

(Translated by Google) Lorraine Molina (Original) Lorena Molina

Lorena molina and mayda

Dominic was awesome, he helped us with the entire process of buying our bedroom sets, always showing patience and smiling all the time,very professional

Dominic is very kind and patient!!!!!

Dominic is very patient and gave us really good service

Dominic at Ashley Furniture was fantastic—knowledgeable, patient, and attentive. He made my shopping experience smooth and enjoyable, helping me find exactly what I needed. Highly recommend him!

Awesome customer service and very knowledgeable salesman!

Asma was very helpful!

Asma was awesome! Great customer service!

Great experience! Immediately greeted with welcome and smile at the door. Did not feel pressured or overwhelmed. Let us look by ourselves. But was there for any questions. Felt comfortable asking questions. Mohammed was very knowledgeable. Helped with my budget concerns. We were able to find exactly what we were looking for! The Manassas store location was easily to get to, ample parking, store is very bright and clean! Would come back for future furniture needs.

Asma, the sales representative helped us pick out a nice sofa for our house. She is very knowledgeable about the furniture and gave us good advice. She was also very patient with us

As a was very helpful in selecting my guest room bed set. Thanks for your expertise.

Asma was extremely helpful and a pleasure to work with. Definitely recommend asking for her if you come to shop here.

Mohammed is awsome. Great service, friendly and patience staff. 😊.

Asma is a wonderful lady who took great care of us and was patient with my indecisiveness on the color and fabric choice. Thank you Asma, you are wonderful!

Great buying experience. Ask for Brooke!

Brooke was so nice and patient! Helped us buy what we needed and within our budget!

Asma was very professional and helpful with us buying our new furniture. Please ask for her at the store .

Very professional. Understood what we needed. Did not overcrowd us. Gave us time to pick what we wanted and assisted us with making the right decision according to our request. Thank you Robi

Very nice sales person.

Yasmin was WONDERFUL! She greeted us at the door and asked what she could help us find and found it! Very friendly and knowledgeable.

Yasmin, thanks for your helpful advice in selecting our furniture. You made it very easy for us

Had a great shopping day with Asma!! She was so attentive, knowledgeable, and were so excited our new couches will be delivered Friday! Thanks Asma :)

Speedy and knowledgeable! We are so excited for our new furniture!

Asma was very helpful through the financing process.

Yasmin is the best assistant

My sales rep was Zee. She was the most professional and personable girl to deal with. She has a warm and friendly personality. She is the best in my book. 🙂🙂

Yasim provided excellent customer service! It was fast and smooth! We got the couch 🛋! Delivered as promised! Yasmin called on her day off to ensure we received item as promised!

Asma was great

Thank you for your time Brook. We appreciate your help and your patience. You were a real professional with knowledge and friendly manners.

We came into Ashley Furniture this past weekend to look for a kitchen table. After some time we found a few options. Asma was able to make our experience seamless and stress free. Thanks to her we will be getting a table in less than a week!

Asma and Alberto were awesome, help me through with purchase and gave great service.

Excellent experience!

Very good worker

Asma was really helpful, she walked us trough the store showing us diferent items and prices, and at the end helped us to get a very good deal. Very glad she helped us get our furniture for our new house.

Super helpful and got the quick delivery I needed! Yasmin and Mirna were amazing

Awesome experience. Special shout out to Brooke for her excellent customer service. Would definitely recommend.

Brooke gave us an awesome customer service.

My experience was very excellent and Asma Ayub was very calm and patiently answered all my queries I liked the way she deals with her customers and she convinced me nicely and in a good manner, Thank you Ashley!

Great experience with Asma! Great customer service and patient!

Asma was great

Very helpful staff member, Yasmin was able to help us and very good customer service

I recently purchased furniture for multiple rooms from this store, and the entire experience was fantastic! Despite ordering an items to fill multiple rooms, they delivered everything in less than three weeks—even though some of the items were not in stock. The customer service was exceptional from start to finish. Muhammad, our salesman, was incredibly helpful and worked hard to get us the best possible deal and financing options. When we encountered a hiccup, Mirna, the amazing woman behind the desk, took charge of the situation. What we thought would be a difficult issue to resolve ended up being no problem at all thanks to her dedication. We couldn't be more satisfied with the outcome. Highly recommend this store for quality furniture and outstanding customer service!

(Translated by Google) Excellent customer service (Original) Excelente trato al cliente

Excellent costumer service, Mohammed was very nice and professional, definitely I'll be back!

Asma was great. I got exactly what I was looking for with her help!

Yasmin was very helpful! The process was smooth and quick.

Great service! Super nice 😊

I have a problem in my bed but no one answer me customer service is not answer the phone from one week ago I am no satisfied from this deal

(Translated by Google) Asma is the best on the sales team at Ashley, if you are looking for some furniture for your home, ask her for help, she is the best on that team. (Original) Asma es la mejor del equipo de ventas en Ashley si estás en busca de algún mueble para tu hogar pide ayuda an ella, ella es la mejor de ese equipo.

👍🏻

(Translated by Google) This is definitely a good store. But there is a person here, Latino like me, CARLOS, who treated me without interest and did not try to help me. On the contrary, I have been in another store where they resolved my doubts and improved the price. It is definitely a good store, but there is a person here, Latin like me, CARLOS, who attended me without interest and did not try to help me, on the contrary, I have been in another store where they resolved my doubts and improved the price. (Original) This is definitely a good store. But there is a person here, Latino like me, CARLOS, who treated me without interest and did not try to help me. On the contrary, I have been in another store where they resolved my doubts and improved the price. Definitivamente es una buena tienda, pero hay una persona aquí, latina como yo, CARLOS, que me atendió sin interés y no intentó ayudarme, al contrario, he estado en otra tienda donde resolvieron mis dudas y mejoraron el precio.

Went to the store to buy a dining room set. Paid $1734.19. Later in that evening I went on the Ashley Furniture app and seen the same set for $1165.98. I called the store to try and get the pricing I seen on the app. They said the pricing that’s on the app isn’t correct. I even sent over screenshots and a video showing me opening the app going to the shopping cart and the price I seen was on the video. The calls and text started on 09/05/24 now that it’s 09/08/24 it’s coming up as a different price on the app. The store manager is now saying he can’t price match from their own stores app. Poor customer service. I canceled my original order. So if you order furniture with them check the online prices as the store will have higher prices.

Nice experience with Muhammad. He was knowledgeable and helpful and made for a great shopping experience.

Great welcome into the store and great staff. Yasmin answered all of our questions and made my purchase a very pleasant one. Thank you for the hospitality!

Yasmin was very helpful and throughly explained all costs and what to expect with delivery.

Asma

Ashley Furniture in Manassas scored a big win for my 95-yr old father. Wanting a power-lift chair, Carlos has several in stock for him to try out. Dad found the one with the best fit and without much instruction he could navigate the remote easily. Unlike other furniture stores, the staff treated dad as if he was their own, with respect and humor. He’s looking forward to delivery day!

Yasmin and the team at Ashley Manassas took their time with me to find the perfect bedroom set and matress which worked for my new lifestyle. Excellent service!!!

Best deal, excellent service.

We had a great experience with Asma as our sales representative, with commendable service. Will share with others!

Thanks for everything Asma

Patient, no pressure, informative, and accommodating. Zero down, no interest for 24 months is a win!

Customer service here is unbelievable, if I must say so myself. The reps are exceptional at getting a sale, but once that is established and your payments are locked in, as a store they could care less about your experience or trying to correct their mistakes. In person, I was told my chest was on back order, ok cool, so what's the ETD...oh we don't know. Come to find out I have to wait about a month. The portion of my order that was delivered on August 17th, half of the items were missing: foundation (wrong size on itemized invoice) and mattress cover (which should have been given to me in- store). The icing on the cake, the delivery guys ended up slicing my Tempur Pedic mattress (pics will be included). I initiated the claims process the next day on August 18th. I never received a confirmation email or phone call. I had to reach out to customer service more than once. I was told the mattress was on back order- which I'm starting to believe is their generic go-to response. After their hickup, the foundation and cover were scheduled to be delivered in September along with the chest. So I have to wait another 3 weeks to sleep in my bed? No ma'am, no ham! I already ended up waiting 8 extra business days for a new mattress. They told me if I wanted the cover sooner I should go back to the store to pick it up. Yea, no that's no going to work!! So I ended up canceling the mattress cover...too much hassel and they didn't even try to make it right. I spent several days on the phone with either customer service or trying to reach an in-store rep. At one point, the automated message said to call back during normal business hours- which it was: 1130 and 1530. I left my information numerous times with different staff and was told I'd receive a callback and no one called. I will say the last point of contact kept their word. Shout out to them; too bad I don't have their name. It's mind-blowing that this company is so hot and cold! I'll have to find a consignment store to furnish the rest of my place. This was brutal, and for what?

Asma provided great customer service and assisted with identifying all options. Look forward to receiving the sofa.

We came to Ashley over Labor Day weekend to buy a mattress. As soon as we walked in, Lorena introduced herself and helped show us to the beds. She gave us a thorough rundown of the different mattress styles they had and was very patient while we found what we liked. Lorena also introduced us to the different payment plans, mattress covers, and upgrades on the beds. It was a wonderful and relatively quick trip, we'll absolutely be back for other furniture!

Rabnawaz and haroon are both great and helped us out finding the perfect mattress.

Mohamad was great and provided excellent customer service!

Horrible Experience - False Advertising and Incompetent Service I am extremely disappointed with my recent experience at Ashley Furniture. Their sign outside promises next-day delivery, but it took **three weeks** for my furniture to arrive. When it finally did, the bed was missing screws, and the nightstands were the wrong color. I asked the delivery driver to take everything back, and while he did take the nightstands, he forged my signature on the delivery paperwork without my permission. I went back to the store to select a different bed, and it took **three managers an entire day** to figure out the price difference, which they said would be $650. I agreed to pay that amount, but the next morning, they called me back to the store to sign the paperwork, claiming they had miscalculated and that I actually only needed to pay $230. Just when I thought this nightmare was over, they delivered the new bed the following day, only for me to get a call saying their audit showed yet another mistake and that I needed to pay an additional $600! This situation is utterly ridiculous, and to top it off, I just received a letter stating they are sending $918 to collections if I don’t pay immediately. I chose Ashley Furniture for their 24-month financing option, but I deeply regret it now. I’m appalled by their disorganized service and deceptive practices. All those 5-star reviews with pictures? They’re fake—Ashley begs for good reviews right after your purchase, but I held off until I saw how badly they’d mishandle everything. **Do yourself a favor and don’t make the same mistake I did. Shop at Bob’s Furniture or anywhere else but Ashley!**

After visiting several stores looking for a sofa, we stopped in at Ashley to see what they had for us. We were impressed with the wide variety of options that they had for us and found their prices to be quite competitive. We ended up buying our Sofa from Ashley and were appreciative of the help we received from Asma who spend quite a bit of time helping us to find the perfect piece and then smoothly coordinating our purchase.

Muhammad was super nice. We got the couch we wanted.

Yasmin was very helpful and good to work with.

Had a great, fast experience with Asma. Got taken care of quickly and efficiently. Asma was kind and knowledgeable.

Carlos (with the upside down name tag & conversation starter) was friendly and knowledgeable. I will be back!

Lorwna, Has great customer service.

Sales and customer service was outstanding right down to the delivery of my furniture. I can’t speak enough of the service I received August 16, 2024 at the Ashley store in Manassas from Ms. Lorena Molina! When I tell you, she treated me the upmost respect, patience, plenty of ideas. She was just. I have to elaborate more about her patience. I’m the type of individual Not like to be rushed into anything, and when I tell you, she had the patience of a Saint she truly was! I went into purchase a living room set this is sofa chair, and I did! I was leaving, but notice a sign Ines said that the mattresses on sale and I didn’t want to use another sales manager and she was on her way home. A sales person said, oh I see her! Oh but we can help you, I said nope I need her because that’s how great she is! I can’t thank her enough!

Nice furniture. Muhammad was very helpful, but not pushy. Great experience

yasmin was such a great help and super friendly!

Greatest Service

Yasmin was sweet. If she didn’t know an answer she was willing to ask. Was willing to let me go home and think about it unlike others.

Enjoyed purchasing a new Queen bed with the help of Yazmin

BUYER BEWARE! Don’t be lured in by the low sticker price! Their furniture is Walmart quality with no returns and a worse protection plan!! They will take your money and deliver you broken stuff to your doorstep if you don’t pay for the extra “White Glove” delivery. Their furniture is very fragile and cannot be moved without significant breakage. Their warranty SOUNDS good but the third party company that services claims (T&T) is unresponsive and combative, you basically have to threaten to sue them to get them to fulfill the most basic services they agree to in writing. If you have unfortunately bought and need claim service select the option for “buy new furniture” or you will NEVER talk to a person. They also don’t return calls or emails. STEER CLEAR OF ASHLEY!

Muhammad was fantastic. Thanks for the help with our new sofa.

I took my parents to upgrade their furniture. Mohammad one of the managers there helped us. Absolutely friendly, honest nice guy. He showed us all the available furniture. Will definitely visit. Thanks Mohammad

Always a pleasure buying from Ashley in Manassas!

Yasmin is great! She helped me with everything including answering the questions I had.

want to let you know that Yasmina was very good with us and she gave us all the information about all the things we wanted from the furniture and I want to thank her for helping us and I wish her happy days

I would like to say that yasmine did a good job! Thats an appreciation feedback for her.May this message boost her place in work 👍 , Thank you!

Happy with the service that Yasmin Maaz provided me very professional, all my questions were responded on appropriate way

Great service, they help me with everything!!

Muhammad was excellent! He listened to what we were looking for and helped make our decision selecting a couch easy.

Store was clean and service staff (Jay and Alberto) were friendly and professional. No complaints whatsoever.

Was pressured into buying an entire bedroom set by Lorena. Do not speak to her. Her and the store manager told us we could cancel ANYTIME before delivery, and that was the ONLY reason we proceeded with the order. Just to find out that was not true, and we have to pay 30% of our order to cancel. They manipulated us into buying saying they would give us some money off and free pillows, then checked us out saying they “forgot” and they couldn’t actually do that.

Asma was very helpful while we looked for a specific item. She didn't pressure us to buy something we didn't like or out of price range. Asma asked what colors, size, and type of sofa we were looking for and showed us great pieces. Product should arrive in 3 weeks, so will update if needed.

Great selection, great service. Financing was quick and easy with no down payment. Rabnawaz was fantastic

Yasmin was great. Had all the patience in the world while I decided what I wanted to do. Gave me all available options help me make a firm and confident decision. Came back after closing and of course Yasmin did one hell of a job and got me everything I needed. Much satisfied! Mirna was great help with the modification of my order and answered all the questions I had. Brooke on the other hand always happens to be there to warmly welcome me whenever I returned. Great staff, great service. They all deserve a raise!!!!

Came to find a new mattress with my husband and got to meet Yasmin. She was incredibly knowledgeable and patient as we laid on each bed. We felt she took the time to explain everything clearly and never pressured us. Thank Yasmin for such great care!

Yasmin was excellent! Gave us great advice on buying a new mattress! She was a wealth of knowledge and a great asset to the Ashley's team!

ISSUING A RAREDO NOT SHOP!! BUYING A CAR IS EASIER, NON-TRANSPARENT, DAY GAPS IN COMMUNICATION SALES AND ADDON EXTREMELY CONFUSING AND MANIPULATIVE. CARLOS IS UNABLE TO BE CLEAR HONEST AND TRANSPARENT!1 month later and we had major unresolved issues over price in store and price online. THIS WAS DURING SALES, WE WONT BE USING THEIR FINACING AGAIN. (ORIGINAL)We really appreciate Carlos and our salesman Rabnawaz, along with the secodary sales staff that helped answer our question. We had a discrepancy, resolved immediately. Carlos explained they are a franchise and the website may have discrepancies. They have a price match guarantee!

Great store with a lot of options and thanks to Carlos for helping my family and I find exactly what we were looking for and at a comfortable price

Wonderful experience purchasing new furniture for our home. We had Yasmin walk us through multiple options for living room and bedroom. She was so patient and made Wonderful recommendations.

Great experience with Carlos and Jay ! Really nice and they helped us get our couches. Definitely come to them if you plan on purchasing something here.

Carlos was great at his job! We found the experience very enjoyable and he explained everything really well.

Ravnawaz was our sales person and he was great. Provided all the information we needed and I left with exactly what I wanted. Will be back!

The best thing you can buy to relax and enjoy with your family and they support you with all your conditions to the maximum. 🫶🫡

My experience here was flawless thanks to Yasmin! There was no pressure from her or any of the sales people working. They were quick, professional and SUPER nice! I can really appreciate that as someone who doesn't like getting their time wasted with sales pitches.

(Translated by Google) I was delighted with how Don Carlo treated me, good attentive service at all times. (Original) Me escanto como me atendiero don carlo buen servicio atento en todo momento

Yasmin was fantastic and very helpful. We got exactly what we were looking for.

I went to Ashley looking for a specific item and was helped out by Zizo. He was very attentive and able to get me set up with everything quickly. I will definitely be back!

Yasmin was very helpful and kind! She helped us get the best price.

Carlos was very knowledgeable, friendly and helpful

Shopping here was great. Low pressure and Yasmin helped us furnish several rooms in our new home. Overall a great experience!

Not too pushy, got us to the price point we really wanted. Even got a dining room table!

Jasmine was awesome! Helped me out getting a new sectional for my new house. She was super nice and transparent start to finish.

Experience was great

Jay did great getting me set up and found me what we needed!

Yasmin and Alberto had the best customer service and the best attention to the customer

Yasmin was so welcoming and helpful! Definitely recommend her for anything you may be looking for at Ashley Furniture!

Yasmin was very helpful and courteous. She was easy to work with and very knowledgeable.

Bought the couch in January, a few days later it started to wear, now in July it’s completely sunk in and I have to get it upholstered. Expected better quality from here.

I want to give 4 star to Alberto and Jay. They are outstanding in answering my questions, so helpful and easy to talk to.

Great CS experience! Jay was super nice and professional!

Great service - Carlos and Mohammad were both excellent to work with!

Fast service.

Yasmin was an amazing salesperson. Thanks You Ashley Furniture.

Had an amazing experience with Yasmin and Alberto. Thank you Ashley Furniture.

Muhammad was great to work with. Made the sale fast and smooth. Thank you!

Great service by Yasmin and Jermy. Helped me to find best Sofa set.

Came to the store on a whim. Jay was very nice and helped us find a furniture set that matched our needs

Great experience! Carlos was very knowledgeable and helpful. Went in looking for a sofa. Left with a very affordable/comfortable sectional and a great dining room set too!

Easy purchase and Carlos was very helpful. We've bought furniture here before and will do so again. We've never had any problems with Ashley Furniture.

Muhammad was very professional and had great humor.

Carlos was great! He allowed us to take our time and choose what we liked. He answered whatever questions we had.

Zee was amazing! She was so nice and very helpful to assist us with our specific needs for our house. It was a pleasure working with her and Jeremy.

Jay and Gabriela and Jermey did a great job selling this and getting all the paperwork done with problems Not the first time I bought from Ashely and will not be the last Thanks Great Job

Yasmin was absolutely helpful in my today’s purchase, I could not have done it without her. She was quite friendly and welcoming from the beginning and helped me make best decisions on selecting the items I needed. Thanks Yasmin

(Translated by Google) We were Ashley and they gave us a very good time (Original) estuvimos Ashley y nos ante dieron muy bien

(Translated by Google) Carlos and Washma were very kind and offered us a very good purchase (Original) Carlos y washma fueron fueron muy amables y nos ofrecieron una muy buena compra

Muhammad was great, super helpful and accommodating! Would definitely recommend going with him again!

We had a great experience at Ashley Furniture. From the moment we walked in, we were welcomed with enthusiasm and kindness by Carlos. He listened to what we were looking for and addressed every single one of our concerns. He was extremely knowledgeable, professional, and was able to make us feel very comfortable in the store, especially because he spoke Spanish and was able to explain everything to us in detail in both languages. Thank you Carlos!

We purchased two couches and a bookshelf. The couches were delivered but the bookshelf was not. It did not pass a quality inspection. Ashley did not tell us when it will be delivered. Very bad service.

Lorena was wonderful very helpful. Outstanding customer service.

Went to another location and was unsure of the couch that we were interested in. Zee was able to figure out which couch we liked! She was personable and very friendly!! If you come then look for Zee!

Yasmin is best seller at Ashley Manassas. She helped a lot for buying sofa. Thank you.

Mohammad was very helpful and did his best to make sure we got the best deal with the easiest delivery.

Lorena and Alberto were most helpful in assisting us with our sofa purchase. We greatly appreciated how they were willing to take the extra steps in answering all of our questions.

Very helpful staff🙌🏻

Lorena Molina was very helpful and explained the process in detail. Nice and efficient process.

I just bought a sofa from the manassas location and Carlos guided me through the complete process and was very patient and accommodating. I definitely recommend this store!

Everyone was friendly, informative and helpful. Isabel was especially kind and communicative and assisted me with the details of the paperwork. Jay was very helpful with selecting the perfect fit. Thank you!

Great experience at Ashley Homestore in Manassas. Today I experienced the best customer service from Lorena. I left there with a two bedroom purchase and a smile on my face. Thank you Lorena for a great experience.

I’m very impressed for every help from Ashley especially I’m so lucky to get help from Haroon and Alberto, and all staffs . I got new sleep set Tempurpedic mattress and adjustable bed to solve my sleep issue and new dresser and night stands. Love them!

Alberto and wazhma were amazing. Thank you

Muhammed was wonderful helping us select the right couch for our home. Was very thorough with the buying process and was wonderful to chat with.

Great customer service. Isabel was wonderful.

Jay was wonderful and very patient and was extremely friendly and got us a mattress with a great deal. We were extremely happy with the experience and plan on returning!

Jay was professional, knowledgeable and very personable too. Outstanding experience with Jay.

Great customer service, Zainab was very helpful

Jay was wonderful he told me to just try apply for the Ashley credit card and it worked!!! We were pleasantly surprised and loved our experience with him!!!

We worked with Jay who is fantastic! His personality and experience was phenomenal!

We had an Exceptional experience all because of Jay. He took excellent care of us. Superb customer service with Jay and the Ashley team!!!!

Our experience at the Manassas location was amazing. Jay who helped me and my family out was incredible. 10/10 recommend Jay and this location!

Jay was outstanding and gave us a great experience and we enjoyed our visit!!!

Worked with Jay here in the store and he was fabulous!!!! We picked out the perfect mattress and he was extremely professional!! Love coming here for the 12 years!

(Translated by Google) Excellent prices and good quality furniture (Original) Excelente precios y muebles de buena calidad

Recently purchased furniture from this store and could not be more disappointed with how the entire experience went. Of course, finding it and purchasing it went smoothly, customer service was great at that point because they were ultimately making a sale. But, after purchasing the furniture, the communication and service was extremely poor. Delivery windows given were completely unreliable, they showed up twice an hour and a half out of the timeframe provided to us. We had to have the furniture delivered twice in the first place due to it being damaged the first time upon delivery. We, as customers, had to consistently reach out to the sales person, Abdul, to get updates on the furniture status and delivery, not vice versa as you would expect it to be if customer service was important to Ashley Furniture. When speaking with the store manager about this, we were only offered a $100 gift card for our troubles. We declined as we will not be shopping here any further. Would not recommend shopping at this store. Quality of furniture is satisfactory but not worth the amount of trouble and lack of customer service when making such a big purchase.

Jay was amazing and fantastic! He kindly took time to look after our toddlers while we shop in store. We highly recommend Ashley, but most especially Jay!!

Excellent service. Good products. Ask for Mohammad!

We had a very nice experience at this store. The rep was very helpful, Isabel. thanks!

The most helpful person for us was Sana. She was helping us a lot and also spoke Hindi, which made it easy for my father to understand more about the dinning table and the sofas, and she also explained everything in detail which made us what to confidently buy the sofas and dinning table. She was really nice.

Very good experience working with David today. He was very helpful and knowledgable about the products. We will come back again.

(Translated by Google) Very good service Isabel, thank you very kind (Original) Muy buena atención isabel gracias muy amable

Haven't received our furniture yet, but customer service was outstanding. We wanted a piece on the floor that they couldn't find in their system. Ended up taking home the floor model. Will definitely send an update for my review once we receive everything: Full Dining Room, & full Living Room.

Abdul's customer service was exemplary. The staff was very kind. Site was very clean. Memorial day specials are outstanding.

Jay was amazing and showed us a great sectional!!!!

Isabel was great

Isabel is knowledgeable and super friendly.

Easy and good selection.

(Translated by Google) Super excellent (Original) Súper excelente

We went to Ashley to find a sectional couch that could fit in our living room, be comfortable and kid/pet friendly. Jay introduced himself to us shortly after we arrived. He was helpful and attentive but still gave us plenty of space and time to talk over our options. We had a fantastic experience buying at the Manassas Ashley store and highly recommend Jay!

Muhammad was awesome! Very helpful, and knowledgeable.

(Translated by Google) Isabel, a nice lady who helped me a lot, took the time to see what options there were and which one suited my needs 👍 (Original) Isabel una linda señorita que me ayudó mucho, se tomó el tiempo para ver que opciones había y cuál se adaptaba a mi necesidad 👍

They attended us beautifully and her name is Isabel I definitely recommend her for your first time here

(Translated by Google) Isabel assisted me, she was extremely kind and helped me make a good decision. (Original) Isabel me atendió fue sumamente amable y me ayudo a tomar una buena decisión.

Worked with Jay and Alberto and I had a great experience!!!

Good prices and we appreciated the customer care from Aisha however, we could’ve done without the aggressive questioning after making our final decision and also during our tour of the store. We like to have more time alone to make our decision on purchases.

Isabel helped me out she was awesome n had a beautiful smile and was super helpful!

Purchased a sectional sofa with Shahboz. He was very helpful with letting me know all options and protections available for my purchase. The team at the desk (Mirna and Dania) made the purchase smooth and easy. Thank you!

Absolutely amazing place and amazing customer service!! Shoutout to Alberto and Isabel for all there amazing help! Definitely recommend coming here!

We worked with Alberto, Jay and Mirna and we had a great time. We found the perfect recliner set and highly recommend this location!

Great experience, Jay was able to help us with everything in a speedy manor, and friendly!

Lorena great work 👏

Shahboz helped me so much in picking out the perfect couch that fit my needs. He wasn’t pushy at all and was very informative and helpful with all of my questions. Thank you so much!

Muhammad was very helpful, good service. Good experience.

Wazhma is the best sale person she helped me a lot she is very patient and friendly ask her anytime when want to go to the store thank you wazhma ❤️

If I could give this store no stars I would. The worst customer service I’ve ever experienced. I bought a couch in early November 2023 and I don’t have the furniture or my refund. They tell me it’s only going to be store credit because the sells associates initialed the box for me. She told me I wasn’t buying it off the floor so I should have received a refund. The store bounces you around to people and departments that can’t help. The accounting office is the only ones to look at the request and what they say goes. No one wants a happy customer. Not even the manager at the store can help or is even stays around to help. He didn’t even seem to care about my issue and pushed me to someone else. No one follows up with you. I will never shop at Ashley’s and I will be finding someone who cares about customer service.

Ashley has really great furniture, but the used car salesman games are a little too much. When I visited my sister in TX, I fell in love with her leather furniture that came from Ashley. As an internet junkie, I had to do more research. I found out that Ashley furniture is sold by almost ALL furniture dealers. In addition, Ashley showrooms are hands down the most expensive place to buy Ashley furniture. Example: the leather living room set that I wanted was $8600 at Ashley but was only $5300 at one of the dealers that I found online. Don't fall for all of the used car salesman fast talk. On my last visit, they had a "Everything has been marked down" sale. Well, the kitchenette set that I wanted was still $399 in the store, but I had it shipped and delivered for only $263 from a dealer online. My advice is, go to the showroom, find the collection that you want, then, do your due diligence online. I can guarantee you there are much better prices out there. If you want to play the used car games, show them what you found online and see if they will match the price. Again, the furniture is very nice but well overpriced.

Jay provided great service and professionalism in taking care of our new home needs.

Bought a living room set and Jay was awesome, super helpful and professional!

We just placed an order the past Saturday April27th in Ashley furniture Manassas unfortunately the order takes too long to be ship and we decided to cancel the order two days after Monday April 29th, my husband went to the store and they’re charging us $900 for cancellation? When is been just two days and the order it hasn’t even ship yet ? That’s completely unacceptable they can’t just steal our money like that Horrible !

(Translated by Google) Very friendly, we are very happy for the attention and information (Original) Muy amable, estamos uper contentos por la atención e información

Alberto, Zee, and Yasmine were so helpful throughout the shopping and purchasing process of our new couch. Incredible customer support all around!

Steve and Muhammad were really helpful and they provided a great shop experience for me and my boyfriend 💙

Isabel was amazing from the moment my daughter and I walked in. She went above and beyond by assisting us, explaining things, helping to decide but not pushy at all. Very exceptional experience with Isabel at the Manassas location.

Excellent service. Very helpful and knowledgeable. Thank you Suhail!!

David was very helpful with my purchase this morning!!! Thank you, everything went smoothly

Very good selection of mattress’s

David, Zee, and Stephanie were great to work with. They were patient and the customer service was great. Update 5/24: Trying to get a hold of this store is IMPOSSIBLE. Our order arrived with incomplete items then I tried calling to schedule the rest but could not get through. I drove 5 hours total to go to the store (we moved) because customer care cant help with anything but “email” them. They confirmed both missing items would get delivered today but alas, today arrives and only one comes. The dispatcher tells me that they cancelled the other item and didn’t tell us anything. I call the store and of course they dont pick up and I get routed to customer care. They insist they cant assist because only the store can help. The store never answers their phone and everytime I’m in there, everyone’s on the couch just hanging out. I directly called our sale person (not david) and he told me he would give me a call back but never did. I can’t say anything negative about David but the rest of the store and this whole experience has been very disappointing and dissatisfactory.

(Translated by Google) Excellent attention from Miss Isabel, very patient and offers very good options for clients 10 out of 10 (Original) Excelente atención de la Srta Isabel, mucha paciencia y ofrece muy bien las opciones para los cliente 10 de 10

Came to Ashley’s looking for a living room set. Muhammad was incredibly helpful, went above and beyond with assisting my family and I pick out the perfect set. His kind demeanor and professionalism is extraordinary. Highly recommend coming to Ashley’s furniture in Manassas.

Amazing customer service from Aisha!!

Sana was great, excellent to work with.

Abdul was very helpful and friendly. He was not pushy, but helped us to help us find just what we needed.

Lorena and Alberto help me to choose my beautiful dining room . Very happy with their help .

Lorena, Mohammed, mirna was wonderful !!

I had the pleasure of working with Zee during my journey to finding the furnitures for my first home, and I can't express enough how grateful I am for her support and guidance. From the moment I reached at the store, She made me feel like a priority, whenever I needed assistance or had a question. Her dedication to guiding me through every step of the furniture buying process was truly remarkable. Whether it was explaining complex financing options or providing insightful advice, She was there for me every step of the way. Highly recommended!!!

Team works well with you very friendly.

The location is very convenient! Zee was very professional and helped us a lot through the process. We bought new house and we are so happy with the prices and the furniture of our dream ☺️..

Great customer service and I found what i needed , Thank you for your help Isabel

The manager here uses discounted shipping and delivery rates as a way to get positive reviews before people leave the store. The store shopping experience is fine but the long waits for furniture, terrible delivery and non existent communication and never answering the phones makes post-purchase experience a nightmare. BUYER BEWARE! They will make promises they can’t deliver !

Isabel was awesome

(Translated by Google) The attention and quality service. Lorena, the salesperson, super friendly and charming and patient. Both the manager Alberto and Lorena made the purchase easy and detailed. I highly recommend coming to this Ashley in Manassas. (Original) La atención y el servicio de calidad. Lorena, la vendedora, super amable y encantadora y paciente. Tanto el manager Alberto y Lorena hicieron fácil la compra y en detalle. Recomiendo mucho venir a este Ashley en manassas.

Customer service was excellent. Would definitely buy from them again.

Great customer service! Alberto, Zee and Sana are amazing. I love the sofa I got and the price was incredible.

I was at Ashley Manassas and Mohammad did a great customer services . The experience was delight .

Fantastic experience, would recommend Muhammad was a tremendous help to getting my family what we needed.

Muhammad is very patient and very helpful. Nice customer service.

Yasmin was amazing! She was really patient as I looked through everything and made the whole process easy.

It was our first time at Ashley's and Lorena was not only really helpful and understanding of what we wanted but also showed great knowledge during the whole process. Thank you!

Visited the store today. Great selections..currently having a 30% off sale. Received excellent customer service from Yasmin.

Abdoul was awesome! Found exactly what we needed quickly.

Will definitely recommend, because the quality-to-price balance is just right. The "check-out" process takes too long, though. We weren't financing anything, so it should NOT take over an HOUR to get us out the door! Furthermore, the delivery schedule was so up-in-the-air...we had NO concrete idea of WHEN we'd have our furniture! "Maybe 4 weeks, maybe 6, but probably 4...it could be less",...like, WTAF?!? Bottom line, we love our furniture. Because we know the quality is good, maybe we'll try to just order it next time!

Easiest furniture buying experience ever! Abdul listened to what I wanted and didn’t pressure me into buying something I didn’t want.

Yazmin was very helpful and very knowledgeable of mattresses! She made our buying experience stress free.

Wonderful experience! Jay was spectacular. Super efficient, phenomenal customer service, made the process as stress-free as possible. Even provided support via text! Thank yall so much.

Yasmin was a perfect sales person. Very helpful, not pushy, knowledgeable of furniture available that met my requirements. We were very glad we had her as our salesperson. Very pleasant

Very good service and the manager Alberto was very helpful

Very great service Muhammad ! Goes the extra mile for you !

My husband and I came in to purchase bedroom furniture. We were greeted by Yasmin who informed us about the specials going on. She was kind and helpful through the process.

If I could I would put -10 stars for Ashley Furniture store in Manassas VA. Stay away from them! I have purchased furniture in 2020 it was paid through store offered credit card. I have paid it off and closed the account. Now, I received a letter stating that they are taking me to collections for unpaid balanced..... This is clear harassment. It was already dismissed once by the judge as we've proved that the balanced been paid, and yet they turned around and did it again....

Jay took great care of us today and was awesome to work with.

My boyfriend and I bought a couch from Isabel! Customer service was excellent, and we are so excited for our new couch to arrive! Very nice store, clean, lots of options to browse. Excellent!

Wazhma is a great person that helps us very well

Wazhma she is a great customer service thank you Wazhma

Had very good expedience with sales person- Mohammed

We had a wonderful experience provided by Yasmin's professional demeanor and knowledge of the furniture. We are sure to return with such excellent customer service.

Great experience, David was exceptional!!

Muhammad was great and easy to work with.

Muhammad was super helpful!

Abul. Great guy..very pleasant and helpful

My wife & I had one of the best furniture shopping experiences at Ashley furniture , Manassas, VA today. Yasmin , was so attentive & informative with us. I don’t necessarily enjoy shopping for furniture etc., however wanted to compliment Yasmin for being extremely helpful!!!

Wazhma is very helpful great sale person

Pre delivery was pretty good experience will repost if delivery gets botched

We had a wonderful time picking out a sectional! Yasmin made the whole process easy and streamlined. She was attentive and gave wonderful customer service! Be sure to ask for her when you go in to check out their products.

Good service! Yasmin

Sana was awesome! Very knowledgeable, efficient, patient. I will ask for her any time I come in.

Came in to look at furniture for a new house and was helped by Sana. She was incredibly knowledgeable and quick with answering all questions I had and made shopping a breeze from start to finish! Would definitely come back to this location because of her!

I had a great experience at Ashley furniture Manassas! Wazhma is amazing, I was the first customer to buy this item after they put on the floor! Alberto help us take the final decision in this beautiful set I can't wait to get it in my house! Thank you all the team in Manassas.

Ms. Wazhma and Alberto truly made our furniture shopping experience a breeze. We were able to purchase a stunning couch with wireless charging, built-in lights, and a massage feature at an affordable price. If you're looking for a great furniture store, we highly recommend Ashley Manassas.

Muhammad was so helpful and kind! He helped me find the perfect couch.

(Translated by Google) I came with my grandparents to buy a twin cabin and the one who did not attend was Lorena, a very nice lady and thanks to her we were able to get what we were looking for and we will sleep like kings ☺️ (Original) Vine con mis abuelos a comprar un camarote twin y quien no asistió fue Lorena una señora muy simpática y gracias a ella nos pudimos llevar lo que estabamos buscando y ya dormiremos como reyes ☺️

Yasmine and Mohammed did a great job helping find a sectional and recliner.

Muhammad provided us great service. The quickest visit we've ever had. In and out in 30 minutes and getting our furniture in 2 days!

David was of great help. Both the manager Alberto and Marna went out of the way. It was a great experience.

Superior customer service from Lorena.

Ecellent service! Thanks Lorena!

Yasmin was great helping me finding what I was looking for, was happy and grateful working with her.

Lorena was wonderful today! Helped get everything we wanted into our new home and all hassle free! Will definitely be back for Lorena!

I dealt with Mohammed today to purchase the furniture for my house. It was amazing meeting with him he’s more like a friend rather than just a sales person and we love to work with him in the future.

Sana was very knowledgeable and helpful

Aisha was very helpful in showing me around the store and directing me to the recliners.

Aisha was very helpful with my purchase today.

Yasmin was very happy and I was so happy with the results working with her

Yasmin did great job She was so patient helping us

Muhammad was such a great help and helped me pick out the perfect furniture for my new apartment. He took the time to answer all my important questions and concerns about all the items I purchased and was genuine and patient throughout the whole process. Thank you soo much for your help!

Best choice, Natalia is perfect. She I helped us a lot. Also she was patience with our buy. We changed our mind about 3 times and she was so patience. Thank you so much for everything

Aisha we came yesterday and she let us look around by ourselves and we both forgot our phones and she took pictures. very very nice! Great!

Yasmin was very helpful and knowledgeable!

Yasmin did a great job helping me! Thank you

Yasmín 🫶🙏🏼

Jay helped us with multiple tables and chairs to get better combination for the purchase. Thanks.

Shamila was great customer service, very kind and thoughtful person

Yasmin attended to us, very professional, she helped us choose what we liked. We are grateful..

(Translated by Google) Yasmin, very helpful and very attentive to the customer, I recommend her (Original) Yasmin muy servicial y muy atenta al customer la recomiendo

yasmin is one of the top sales person i’ve met, she’s answered all of my questions she’s greatly amazing. i recommend going to her

Yasmin helped me pick out a nice piece for my new living room. She was very patient and knowledgeable about the store. Definitely recommend her to help you out!

Aisha was amazing today and she was so helpful

Update from my last review 4 months ago: We purchased the Larce 5 piece couch back in February (before it was backordered) and we were told 6 weeks for delivery. 16 weeks later and we are still awaiting our furniture that we bought in-store and paid in full for. There has been no communication from Ashley regarding the status of our order or the delays that continue to prolong the delivery. When I ask the virtual assistant through the website, it tells me to contact the store. In the rare occasion I get through the phone line and talk to someone, there is a new estimated date. Additionally, rarely does anyone answer the phone at this store or return your calls but you can bet there is a pool of associates awaiting your arrival at the front door to make a sale and earn commission. Most of our furniture in our home is from Ashley; however, due to this experience, this will be our last purchase with the company. *From February 2024*: We were in the market for a new couch and Yasmin in Manassas helped us with all of our needs. She was friendly, attentive, and answered all of our questions professionally. We had a wonderful experience with her and looking forward to the delivery of our new couch.

Aisha is amazing and very knowledgable with finding the right furniture for home. Excellent customer service and very friendly! Highly recommend Ashley!

Jay was great, efficient and knowledgeable. May the process and decisions quick and easy

Aisha was helpful and she was very nice girl ask for her

Aisha and Alberto was very helpful and she helped us to find our furniture which we were looking for 6 months ask for her

Terrible customer service! No communication between the store, customer care, and delivery! Sales manager is rude and will laugh at your problems

Yasmin was very helpful and attentive! I was a bit high maintenance because my space is oddly shaped, not to mention I have two dogs and was worried about fabric, and she helped alleviate all my worries and find a good model for my needs!

I have unfortunately needed to edit my review. Originally it was 5 stars. The furniture we were sold is discontinued and we found out only after calling to ask why we haven't been contacted about a delivery date. Note that this was a month after purchase. We didn't want a different color or style as a swap and have asked for a refund. No refund has been given and their refund dept won't call us back. Calls to the store aren't helpful, and we are being told that only the refund dept can help, but I can't talk to them. It's ongoing for 2 months now today and frustrating. Hopefully they do the right thing eventually and give us our money back for furniture they didn't provide. Really don't want to, but the next recourse is legal action.

Aisha was super helpful through the process of buying our new furniture! Definitely go see her if you are in The market for new furniture!

Was looking for a specific type of loveseat with no console and power headrests, and Aisha showed us not just 1 but at least 3! Awesome experience! Would recommend!

Isabel was able to help my wife and I find a living room in our price range that met and exceeded our expectations. Thanks, Isabel!

I worked with Jay and he was great! He stayed after hours for us!

(Translated by Google) Yasmín is Excellent service love her (Original) Yasmín es Excelente servicio love her

We had amazing time in Ashley and Aisha which has same my name helped us a lot . She was very helpful

Aisha was one the best. She helped us to find the living room in 25 minutes thanks

Aisha was absolutely amazing! She went above and beyond to help us find the perfect quilts and furniture. I highly recommend reaching out to her; she's one of the best salespeople you'll encounter!

Aisha and Isabel was amazing ask for her always

Aisha was helpful and ask for her she is amazing

David and Zee were professional, friendly, and highly knowledgeable on all the products. They helped us get the sectional couch we wanted this past weekend. We highly recommend these guys at Ashley Furniture in Manassas, VA. Thank you!!! -Jae & Anna-

Aisha, was so very knowledgeable and attentive to my goals of what I pieces I wanted to build for my new home. Thanks to here and the team I can’t wait to get these pieces home!

Jay was great, professional and efficient!!!

Yasmin was great and helpful 👍

Amazing service, highly recommend!

Aisha is amazing. She convinced me to make the purchase. she is very nice . Good job

Alberto was ok,but the other guy was pressuring us a lot about finance and the survey.

Lorena was amazing and helpful for the shopping.

We had a great experience buying sofa and dining table here! Lorena was a huge help! She is an expert and was super patient and helpful!

Thanks to Mohammed and Alberto at the Ashley Furniture in Bull Run for a great sofa at a great price! They listened to what we needed and found a way to make it work.

Jay was fantastic helping us to find sofas and other funitures for our new home

Yasmin was fantastic and helped us make a decision on our mattress!

Jay was outstanding on both visits.

Aisha and Alberto were wonderful to work with. They had a lot of patience with my family and I when picking out our furniture and very helpful throughout the whole process, it was wonderful experience.

Jay was outstanding very friendly and helpful.

Customer service was great. Lorena was very welcoming and knowledgeable about the products.

Amin was extremely helpful and pleasant.

Yasmin was really helpful , knowledgeable and friendly.

Aisha, she was great and really helped us through the process and was very, get helpful. Seek her out for assistance.

Yasmine is a great worker, and helped me very much. I am pleased to see people like her working at this store.

Was helped by Yasmin, she was great help with great service!

Very helpful and pleasant to work with, highly recommend.

Today I picked up a piece of wall art that I saw online. I contacted the store and had a representative reach back out to me in a timely manner. Yasmin helped me locate the wall art in the store and purchase it quickly!

Came to just browse around since we’ve been looking for dining chairs for a long time. Found chairs to fit in our space and price. Our sales rep Yasmin is friendly and knowledgeable.

Isabel was outstanding and very helpful! Greeted when I walked in and showed me the entire selection of couches. Knowledgeable about all the products and financing options. Highly recommend this store!

My father was searching for new furniture for his new house. We went in to take advantage of the President’s Day sale. Aisha was very helpful. She gave us plenty of time and space to make a decision. The sales process was smooth and efficient.

Thanks for your help, CeCe! My son is excited to get his new furniture for his bday next week.

The service here was fantastic! I highly recommend Zee to help you.

We came in looking for multiple pieces. Abdul was extremely helpful and helped us find everything we needed. Thank you!

Amin was the best sales person I have worked with , very smooth process no push what so ever, highly recommended, and make sure when u come ask for AMIN he will take care of you !!!!!!!

Jay was very professional and gave me great customer service

Aisha was very helpful!

Very cheerful salesperson Isabel. Quickly listened to what I needed, gave me choices and then left me to make up my mind. Easy, smooth experience.

Had a great time with Sana, she made oickibg out furniture fun

Alberto was great manager on site; super friendly and reasonable! Amin helped us out with finding our new coach.

I’m a faithful Ashley’s customer. Yasmin - Sales Rep and Alberto - Assistant Manager (Manassas Store) were amazing. They matched the prices I found online and from another store to make sure I purchased my pieces here. They were very professional and extremely friendly. Look for them when you’re there!

Saleswoman Cici was helpful and quick to get us what we needed

Cece was great! She was very explanatory and showed us plenty of options, and provided great ways to fit furniture into our home.

Zee, Was an amazing sales lady very professional and nice to talk to. We had an awesome experience.

Zee Had a wonderful time doing business and buying a bedroom suite. Zee was awesome and gave us a wonderful deal. She was very friendly and pleasant. Very satisfied. Thumbs up.

(Translated by Google) Very professional, Mrs. Lorena's attention was very kind, she helped my wife and I when purchasing some furniture. (Original) Muy profesional la atención de la señora Lorena fue muy amable los alludo a mi esposa y a mi en la compra de unos muebles

Aisha was a great help as soon as we stepped through the door. My sister and I were looking for a new couch and she sold us on a really nice Stracelen sofa collection. I definitely recommend going to Ashley Furniture if you need a nice couch.

Working with Muhammad was an absolute pleasure. He was more interested in us as a customer than a making a sale here's professionalism. There's an outstanding speech to not only the quality of the furniture, but if the service has been provided by Ashley.

Cece Thompson was a joy to work with. My wife and I are very much looking forward to our new furniture.

Aisha and Alberto very courteous polite I was just looking but she convinced me and had me approved for a loan. She is an asset to your company. The manager was so delightful and I will come back for that chair that he showed me. This is a best Ashley store I’ve been in and all my furniture are from Ashley

Do not shop here. Items arrived damaged then they could not figure out internally how to correct the issue. Still waiting on the refund for a cancelled order. Zero customer service.

We like this Ashley location, always polite and professional! Just purchased another piece for the office use and Abdula helped all the way through. Glad working with him again with the next purchase.

(Translated by Google) Jazmin was a super kind and patient person. (Original) Jazmin fue una persona súper amable y con mucha paciencia

Yasmin was wonderful! She Greeted us and helped us find what we were looking for right away. She provided all the information we needed on pricing.

Zee was phenomenal and very helpful and knowledgeable! She’s a keeper.

I have had the most difficult time with my most recent order which was purchased and paid for on 2/4 and scheduled to be delivered white glove (bring in, assembled for $99) between 2-5 PM on the 31st. After waiting all day, they finally called and said they would be arriving at 7:30 which was too late. While I di understand this was a delivery window, showing up 2.5 hours past that window is inexcusable. I don't know anyone who would want strangers in their home that late. They said I could reschedule, but when I called to do that they said I'd have to pay for the delivery again, since I "refused" the first time. I spoke with customer service finally, and they agreed that I'd only have to pay $50 more to have it redelivered on 2/6. So I paid the additional $50 (Total of $150 now)and when I didn't hear from anyone to confirm the delivery tomorrow I found that they scheduled the delivery for the 13th, *********which wasn't what we discussed********. I've spent hours on the phone and no one answers, left messages for call back from both customer service and the store manager, that were not returned, and finally today, another rep said she'd -try- to get it on the truck for tomorrow but no promises. I purchased the set because I liked the style but also the consideration that it was in stock and available for delivery immediately. I find it hard to swallow that I've paid $150 for a set of tables, to be delivered, and still don't have an answer about when they can deliver. If this is how hard it is to get something you paid for then I'll not do business with them again.

Jay was fantastic! Highly recommend

Muhammad was very helpful , patient with our indecisiveness and understanding.

@Yasmin was the one who helped me getting a danning Table set and Yasmin Had great costumer service and amazing consumer interaction

Yasmin was soon helpful soon happy to work with her

Yasmin was amazing. We love Ashley because of her. Thank you for your help and time.

Isabella was very nice and a pleasure to work with

We are so happy with the service we received!

Aisha is great! I was in and out the door in 30 minutes with the couch I liked. Great experience. Great price. Even the manager was very helpful!

Yasmin was very helpful in my search for the best piece of furniture, she gave me plenty of facts and information about everything. Top notch service

Zee was a wonderful help is helping us find the chairs we needed for our home. Everyone was personable and helpful. Working as a team to take care of us. Alberto was great at supporting his team to make sure our needs were expedited. Great experience from the moment we walked in.

Had amazing experience at Ashley especially because of our sales representative Cece. She ensured that we got the best deal. She was very helpful and polite.

Jay and Alberto were FANTASTIC!!!

We were greeted by Yasmin as soon as we walked in the door this afternoon. She was very kind, personable, and helpful while also giving us the time and space we needed to make an informed decision. She took the time to review all of our options based on current promotions and our budget, which made the process seem effortless. I felt confident that we were being taking care of, making the process much less daunting. We highly recommend working with Yasmin if you are looking to add some upgrades to your home. We appreciate her warmth and professionalism.

Yasmine helped us choose our brand new sofa today. She was wonderful! She was able to answer all my questions and helped show us around to find the perfect fit for our home! I would definitely recommend Ashley Furniture and ask for Yasmine!

Muhammad is our favorite salesman! The second purchase from Ashley’s in Manassas. Great store!

I had a positive experience at Ashley Furniture, thanks to the helpful assistance from Zee, Cici, and Alberto. Their attentive service and product knowledge made my shopping process enjoyable. I appreciate their dedication to providing excellent customer support.

CeCe really was very helpful! The entire experience was good Thank you!

Cece did great!!

Had a great experience finding our sectional at Ashley Furniture. Zee and Chris are awesome!

Jay did a lovely job of helping me

Yasmin. Good experience. Very anxious to sell.

Jay, Alberto & Miran we’re an amazing help today thank you for the furniture

Amin and Alberto did a amusing job Ty vm

Thank you to Sana for all your help, amazing customer service and for making the overall process easy!

Yasmin is the most friendly and helpful employee. She makes the shopping experience fun and not a tedious chore. Loved the good vibes

Lorena was really helpful at the Manassas branch.

Beatrice was super helpful. I was very happy with the range of options for both style and budget.

I got a couch 🤑

Zee helped us so much find a Bed Frame, Couch, And Tv stand. She was welcoming articulate and had a positive attitude. 5 stars, 10/10 highly recommend

We recently visited the Ashley store of Manassas and had a great experience! Aisha helped us pick the perfect living room set for our family ! I highly Recommend visiting for furniture needs !

Zee helped us with our order, she was nice fast and friendly gave us plenty of options and time to think what we wanted to purchase we came out with beautiful furniture and happy thank you so much ❤️

Isabel was great! Very kind ( even late at night) and amazing service

Aisha was very helpful and knowledgeable

Jay helped with my purchase and he did an awesome job. I would recommend him to others when purchasing furniture at Ashley's. Wendy Smith

Yasmin and staffs were super friendly and helpful!

Yasmín was very helpful!

Yasmin was very helpful and patience. She explained different options and all the process very clear. She was very nice and friendly. I had to go back to the store to get other item and she remembered me and spend time with me, she’s very patient. Also the manager Alberto helped me, very nice person and it’s a plus when they speak your language (Spanish).

Amazing experience! With the help of Lorena we found our couch! Definitely would recommend!

great buying experience, lorena was really helpful and made the process very smooth.

Abdoul & Deini provided us a wonderful customer service when selecting and choosing the items.

I highly recommend this store. Zee is very knowledgeable of the furniture and extremely patient. Zee , Alberto and Chris are a great team and made this purchase easy and fun. I will be purchasing more furniture from this store in the future.

Wazhma was very helpful and provided all the information promptly. Happy with the service received.

Aísha was amazing thank you

Aisha was amazing we had really good time with her

Awesome people!

Aisha was great, she was helpful but not pushy.

Aisha was great, very helpful

Abdul was very helpful! Very nice!

Zee was extremely helpful with answering all of our questions. She made our purchase for our new home very easy and non-stressful.

Yasmin was Very knowledgeable. I told her that I was going for the rustic farm house look for our bedroom and explained what we were also doing with the bathroom and she directed me to 3 different options that would work. Very pleased with our purchase.

The sales representative Yasmin did a phenomenal job showing us around and making sure we saw all of the options we were looking for.

Sana was amazing! She helped us buy a new couch and chair that were on clearance. Easily applied for their credit card in store and got accepted. Everyone we met at the store was very welcoming, including the manager Alberto.

Abdul was great

Yasmine was very professional and helpful while I was looking for a couch. She even helped me pick out a color that would go best in my room! Would highly recommend this store!

I had a wonder experience an assistant señora Lorena helped us around and recommended the best of the best. A very sweets and communicative person to approach for help.

Abdul

Zee was wonderful to work with!

We love Zee She is very helpful and knows het furniture

Zee and Abdul was very good

Sana, thank you for your service today, very helpful and patient with picking out a bed and mattress for my son.

Great service! Zee and Beatrice, you guys are awesome. Thank you so much

Yasmin was so helpful, friendly, and knowledgeable. She was not pushy, but worked so hard to help us find just what we needed. We will definitely be back. We love Ashley Furniture and Yasmin!

Yasmin was absolutely wonderful! She was extremely polite, knowledgeable, and professional. Thank you for helping us pick out a beautiful bedroom and dining room table.

Great customer service, nice and friendly people! Sana, Chris and Alberto worked together as a team to satisfy my new home furnitures needs.

Had an awesome experience with Alberto, Zee , & Christian!! They helped us choose beautiful furniture at an incredible price! My second time making a big purchase & totally worth it!

Zee and Alberto were amazing helping us get exactly what we wanted with no questions asked.

(Translated by Google) Lorena is a very good person. She tries to help a lot. I recommend her to anyone interested in the store. (Original) Lorena es una persona muy buena Itrata de ayudar mucho las recomiendo al que esté interesado en la tienda

Aisha was very helpful with our purchase

Yasmín and Alberto did and excelent Guidance. We have all that we need for our house. Thanks a lot. You are the best.

Beatrice was excellent and so helpful in helping us make our couch purchase. She made the experience personal and genuine. I strongly recommend those in the market for new furniture to visit the Ashley in manassas and work with Beatrice. The manager was also an excellent meeting and made the process that much quicker for us.

Great service

Jay was amazing!! Highly recommend 👌

Lorena was quick to help us find a mattress within our budget and get us the best deal on the bedframe that unexpectedly caught our eye. Quick delivery was set up immediately, and will be delivered in home! Very pleased with our experience.

We stopped by as returning customers to purchase the Rawcliffe sofa set. There was a great 25% sale going on and free delivery. We were able to get in and out without any hassle and received great professional service from our customer service representative Al.

The staff was amazing and patient as we debated for an hour. Jay was one of the assistant managers who we worked with, He was so nice and helped make the decision process easier. He even helped with our daughter as we talked through everything, he is truly the best! If you are looking to purchase anything from Ashley’s go see Jay today!

Beatrice was helpful and also gave us space to make our own decision

Thank you for your help, and we found sofas what we need with your help. You were amazing. SANA and ALBERTO.

Worked with Zee to get a bedroom set. She was great and worked with us on getting a fantastic deal. Good selection and easy to work with.

Isabella was very professional…didn’t pressure me into any quick decisions. She was detailed in everything that was asked and it was a pleasure having her as a sales associate.

All my items arrived damaged. I was inspecting my furniture and pointing out the damage to the delivery drivers. I asked them to document and photograph the damages. They did not. They wrapped up one piece of the set and took it to their truck. Came back in and said sign here. I refused saying I am not accepting this delivery. He said call the store and walked out. The delivery drivers were acting as if they did not fully understand English. Speaking to each other in Spanish. And would hardly speak with me over the items. I called Ashley. The customer service rep Ashley was nice. Said I had to make claims on the damaged items. So now here I am 4 hours after delivery writing up reports and photo documents to send in for furniture left in my home that I can not use. It is my entire bedroom suite. I donated all my old furniture prior to this delivery. I still do not know what the store is going to do, or how long this will take to correct. This better not go towards the extra $500 I had to pay for insurance I paid for at time of purchase. I am totally disappointed in the quality and handling of this delivery and damages.

Lorena Molina's exceptional service as a sales associate left an indelible mark on our shopping experience. From the moment we stepped into the store, her warm demeanor and extensive product knowledge created an inviting atmosphere. Lorena went above and beyond to understand our preferences, guiding us through the vast selection of tables and dining sets with patience and expertise. Her attention to detail and commitment to customer satisfaction were truly commendable. Thanks to Lorena's assistance, we not only found the perfect table and dining set but also enjoyed a seamless and delightful shopping journey. Her professionalism and genuine care for customers make her an invaluable asset to the store. We wholeheartedly recommend Lorena Molina for anyone seeking a top-notch shopping experience.

Lorena Molina is so friendly help us to get goods.thank you Lorena

Lorena was very helpful and knowledgeable. No pressure sales. We looked and waited a week before we returned She remembered us and we made our purchase!

Jasmin she was lovely and very helpful

Zee is very professional and knowledgeable on her job. Great customer service. Would recommend her anytime.

Aisha did great selling my fiance and I a new bed set. She was extremely nice and knowledgeable and a joy to work with.

Aisha did a wonderful job helping my fiance and I find our new mattress. She went over the top to make sure she explained everything in detail to us. Couldn't have asked for a better sales person to work with.

Ms Lorena was very nice and helpful to me and my family. Very nice to have her help us and answer our questions.

Aisha was a great sales person. Not pushy, knowledgeable about the furniture, and super helpful in working out the pricing and financing with us.

Abdul was a big help and patient. Great service!

Aisha was a great help in selecting our sectional.

Excellent customer service by AL. Helped us with all our questions and was able to help us find the perfect bedroom set for our boys !

I came in looking to purchase a sofa and loveseat combination and Mrs. lorena Molina was a great help in helping me find the perfect sofa and loveseat combination for me and my family I would like to thank her for all of her help in store in manassas va

Yasmin and Jay were wonderful to work with! Can’t wait to get my new sofa!

Aisha helped us out and showed us great deals for our specific needs. Thank you!

Got some really great help from Aisha made it painless and easy.

Great service had the pleasure of working with Isabel and Deini. Isabel helped me with my desired furniture and deini took her time with my process as well which I greatly appreciate.

Very friendly and helpful! I am very happy with her guidance.

Isabel was very friendly and kind also very helpful she made sure we picked out the stuff that we liked amazing person!!

Worked with Jay Islam he was very efficient and professional. Will definitely be back!!!! Mirna was also great help

Sana was extremely helpful and kind , not pushy. Was a very pleasant experience to work with her!🙂

I went to this store 12/23/23 and spent over $1,300 on a tv stand with fire place. Zee was the sales representative and seemed very nice at the time of the sale which is no surprise. Zee told me i could go pick up the item from their distribution center in Frederick so i would have it in time for Christmas, but i didn't have time to do that so Zee told me that the item would be delivered on 1/2/24. I took the day off work to wait for the delivery and to move furniture around so that the delivery team could get the item in our house. However, it was getting late in the day so I called the store and spoke to Zee and she said it wouldn't be delivered today and that she never told me it would be delivered today. Zee flat out lied to me and my two daughters to make the sale on 12/23/23 and when I called her out on her lie she got very defensive, rude, condescending and continued lying to me. So with that I went directly to the store to speak with the manager who was very helpful and figured out the delivery which could be two weeks out from today, but at least they told me the truth and set reasonable expectations unlike Zee. It's a reasonable store with some nice furniture, but they should do a better job hiring and training their sales staff. Zee clearly needs a lot of training as she boldly lied to me and over promised to make the sale. Zee gets zero stars for being a flat out liar, so steer clear of her if you go to this store... Update on the above review. I have since cancelled my order because the manager told me that he could get the furniture delivered to me by 1/6 or 1/13 at the very latest. After several conflicting texts from Ashley Customer Care, the delivery company and then the store, I was finally told the delivery would be 2/6, but again they couldn't guarantee if the furniture would be available then. Ashley Furniture Store, how about you confirm product availability and delivery dates before taking your customers money, rather than over promising and underperforming I will never shop at this store again.

Lorena was a wonderful woman who helped me turn my room into my dream happy place. She showed me the perfect furniture. Thanks Lorena!

I had the pleasure of working with Lorena when I visited the store to select furniture for my daughter's room. Despite it being her day off, Lorena went above and beyond to assist us. Her product knowledge, attention to detail, and willingness to patiently answer all our questions made the entire experience enjoyable and stress-free. Lorena is truly an amazing customer representative, and her dedication to ensuring we found the perfect furniture for our needs was exceptional. I can't thank her enough for her outstanding service and highly recommend her to anyone seeking exceptional assistance.

Jay was a blessing

Yasmin helped my husband and I get a couch for our new living room. She is very personable, helpful, and super sweet. Thank you so much, Yasmin!

Yasmin did a great job! A+++++

(Translated by Google) Very good (Original) Muy buena

Great customer service from Sana! Very helpful, friendly, and knowledgeable.

Yasmin was good helping me today

Yasmin at Ashley’s was very informative and very nice…we loved the customer service and answered all the our questions with the manager of the store! Highly recommend them

Aisha was great! My son loves her so much

Quick and easy to buy new bedroom set.

Abdul was great guy . He helped me till I found and got my dresser.

Wazhma she is very good My experience was very good, from the saleswoman to the manager, very good treatment and they helped us in everything they could.

Lorena was the sweetest lady that I have dealt with in a long time. She was very helpful and knowledgeable. She assisted us in finding a small dining table and chairs that would fit in a small space.

Thank Isabelle for such a professional & enjoyable experience! We love our new table!

Yasmin it’s so amazing helping us

Yasmin was sooo good helping us

aísha was amazing ask for her